{"id": "1", "section": "Gambling licence information, guidance and advice for businesses and individuals.", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/", "content": " Information for existing or prospective gambling businesses including what types of licence you may need, how much they cost and the licence conditions and codes of practice that apply to your licence. \n\n\n\n"}
{"id": "2", "section": "Gambling licence information, guidance and advice for businesses and individuals.", "subsection": "Recent publications", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/", "content": "* [Regulatory returns guidance](/guidance/regulatory-returns-guidance)  Guidance\n* [Testing strategy for compliance with remote gambling and software technical standards](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)  Strategy\n* [Online games design and reverse withdrawals](/consultation-response/online-games-design-and-reverse-withdrawals)  Consultation response\n* [Remote gambling and software technical standards (RTS)](/standards/remote-gambling-and-software-technical-standards)  Standards\n* [National Strategic Assessment 2020](/strategy/national-strategic-assessment-2020)  Strategy\n* [Raising Standards for consumers - Compliance and Enforcement report 2019 to 2020](/report/raising-standards-for-consumers-compliance-and-enforcement-report-2019-20)  Report\n* [LCCP Information requirements](/guidance/lccp-Information-requirements)  Guidance\n* [High Value Customers: Industry guidance](/guidance/high-value-customers-industry-guidance)  Guidance\n* [Changes to the licence conditions and codes of practice on High Value Customers](/consultation-response/changes-to-the-licence-conditions-and-codes-of-practice-on-high-value-customers)  Consultation response\n* [Other policies, advice and guidance notes](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n"}
{"id": "3", "section": "Gambling licence information, guidance and advice for businesses and individuals.", "subsection": "Check a gambling business licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/", "content": " Search by name or account number  Search the gambling business register  You can also  [search our public register](/public-and-players/public-register)  for licensed individuals and premises. \n\n"}
{"id": "4", "section": "Gambling licence information, guidance and advice for businesses and individuals.", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/home", "content": " Information for existing or prospective gambling businesses including what types of licence you may need, how much they cost and the licence conditions and codes of practice that apply to your licence. \n\n\n\n"}
{"id": "5", "section": "Gambling licence information, guidance and advice for businesses and individuals.", "subsection": "Recent publications", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/home", "content": "* [Regulatory returns guidance](/guidance/regulatory-returns-guidance)  Guidance\n* [Testing strategy for compliance with remote gambling and software technical standards](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)  Strategy\n* [Online games design and reverse withdrawals](/consultation-response/online-games-design-and-reverse-withdrawals)  Consultation response\n* [Remote gambling and software technical standards (RTS)](/standards/remote-gambling-and-software-technical-standards)  Standards\n* [National Strategic Assessment 2020](/strategy/national-strategic-assessment-2020)  Strategy\n* [Raising Standards for consumers - Compliance and Enforcement report 2019 to 2020](/report/raising-standards-for-consumers-compliance-and-enforcement-report-2019-20)  Report\n* [LCCP Information requirements](/guidance/lccp-Information-requirements)  Guidance\n* [High Value Customers: Industry guidance](/guidance/high-value-customers-industry-guidance)  Guidance\n* [Changes to the licence conditions and codes of practice on High Value Customers](/consultation-response/changes-to-the-licence-conditions-and-codes-of-practice-on-high-value-customers)  Consultation response\n* [Other policies, advice and guidance notes](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n"}
{"id": "6", "section": "Gambling licence information, guidance and advice for businesses and individuals.", "subsection": "Check a gambling business licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/home", "content": " Search by name or account number  Search the gambling business register  You can also  [search our public register](/public-and-players/public-register)  for licensed individuals and premises. \n\n"}
{"id": "7", "section": "Licences and fees", "subsection": "Licences and permits", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees", "content": " Information about the type of licences and permits we issue. \n\n* [Do I need a licence? \n\n There are three types of licence that a business may need. Find out more about which licence your business may require.](/licensees-and-businesses/page/do-i-need-a-licence)\n* [Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n* [Personal Functional Licence (PFL) guide \n\n Information on PFLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-functional-licence)\n* [Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n* [Single machine permits \n\n Information on single machine permits, when they are intended to be used, and how you can apply.](/licensees-and-businesses/page/single-machine-permits)\n* [Premises licence \n\n Information on premises licences, which businesses require one, and what you need to do before applying.](/licensees-and-businesses/page/premises-licence)\n* [Personal licence maintenance \n\n Information on maintaining your personal licence, including details on when maintenance is due and the fees applicable.](/licensees-and-businesses/page/personal-licence-maintenance)\n"}
{"id": "8", "section": "Licences and fees", "subsection": "Licence activities and fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees", "content": " Information about the activities we licence, the fees you need to pay and when. \n\n* [Licence activities \n\n Information, requirements and fees for all activities we issue licences for.](/licensees-and-businesses/guide/licence-activities)\n* [Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n"}
{"id": "9", "section": "Licences and fees", "subsection": "New compliance hub", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees", "content": " Guidance and information for complying with licence conditions and regulations for running a gambling business. \n\n [Visit the compliance hub  about new compliance hub](/licensees-and-businesses/compliance) \n\n"}
{"id": "10", "section": "Licences and fees", "subsection": "Calculate your licence fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees", "content": " Find out how much it will cost to apply for a licence and ongoing annual fees. \n\n [Calculate fees  about calculate your licence fees](/service/operating-licence-fees-calculator) \n\n"}
{"id": "11", "section": "Licences and fees", "subsection": "What you need to tell us when you apply for a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees", "content": " Guidance about the information we'll ask for when applying for a licence. \n\n [View guidance  about what you need to tell us when you apply for a licence](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence) \n\n"}
{"id": "12", "section": "Licences and fees", "subsection": "Small businesses and sole traders", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees", "content": " Guidance for small businesses and sole traders running a gambling business. \n\n [View guidance  about small businesses and sole traders](/licensees-and-businesses/guide/small-scale-operator) \n\n"}
{"id": "13", "section": "Licensing sectors", "subsection": "Guidance by sector", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors", "content": " We have grouped all guidance, policies and information by sector to make it easier to understand what we expect from licensees when they are applying for, or hold, a Gambling Commission licence. \n\n* [Arcades \n\n Guidance for licensed and unlicensed Family Entertainment Centres and Adult Gaming Centres.](/licensees-and-businesses/sectors/sector/arcades)\n* [Betting \n\n Information for betting in shops, tracks, racecourses and pools, including real and virtual betting.](/licensees-and-businesses/sectors/sector/betting)\n* [Bingo \n\n Information on bingo and details of when you need a licence to run a bingo game.](/licensees-and-businesses/sectors/sector/bingo)\n* [Casino \n\n Information for casinos under the 1968 and 2005 Acts.](/licensees-and-businesses/sectors/sector/casino)\n* [Gaming machines and software \n\n Policies for gaming machines and gambling software including technical standards, testing strategies and test houses.](/licensees-and-businesses/sectors/sector/gaming-machines-and-software)\n* [Lotteries \n\n Information for running lotteries and raffles including guidance for External Lottery Managers (ELMs).](/licensees-and-businesses/sectors/sector/lotteries)\n* [Remote \n\n Guidance and technical standards for businesses providing gambling online, through apps or via TV or other devices.](/licensees-and-businesses/sectors/sector/remote)\n"}
{"id": "14", "section": "Compliance", "subsection": "Social responsibility", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/compliance", "content": "* [Social responsibility](/licensees-and-businesses/guide/social-responsibility)\n* [Assessment principles of multi-operator self-exclusion schemes (MOSES)](/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment)\n* [Non-remote multi-operator self-exclusion](/licensees-and-businesses/page/non-remote-multi-operator-self-exclusion)\n* [Guidance on self-exclusion scheme provider information reporting](/licensees-and-businesses/page/guidance-on-self-exclusion-scheme-provider-information-reporting)\n"}
{"id": "15", "section": "Compliance", "subsection": "Customer interaction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/compliance", "content": "* [The importance of interacting with customers](/licensees-and-businesses/page/the-importance-of-interacting-with-customers)\n* [Preventing underage gambling](/licensees-and-businesses/page/prevent-underage-gambling)\n"}
{"id": "16", "section": "Compliance", "subsection": "Marketing, advertising and terms and conditions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/compliance", "content": "* [Advertising and marketing rules and regulations](/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations)\n* [Ensuring self-excluded customers do not receive marketing materials](/licensees-and-businesses/guide/ensuring-self-excluded-customers-do-not-receive-your-marketing-materials)\n* [Fair and transparent terms and practices](/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices)\n"}
{"id": "17", "section": "Anti-money laundering", "subsection": "Risks ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/aml", "content": "* [Emerging money laundering and terrorist financing risks](/licensees-and-businesses/guide/emerging-anti-money-laundering-risks)\n* [Anti-money laundering legislation](/licensees-and-businesses/page/anti-money-laundering-legislation)\n* [The money laundering and terrorist financing risks within the British gambling industry](/guidance/The-money-laundering-and-terrorist-financing-risks-within-the-British-gambling-industry)\n"}
{"id": "18", "section": "Anti-money laundering", "subsection": "How to comply", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/aml", "content": "* [Anti-money laundering responsibilities for casino businesses](/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities)\n* [The Economic Crime Levy](/guidance/the-economic-crime-levy)\n* [Anti-money laundering responsibilities for gambling businesses](/licensees-and-businesses/page/for-all-other-gambling-businesses-aml-responsibilities)\n* [Digital technologies and anti-money laundering](/licensees-and-businesses/guide/digital-technologies-and-aml)\n"}
{"id": "19", "section": "Anti-money laundering", "subsection": "Resources", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/aml", "content": "* [Sign up to e-bulletin for regular updates](/e-bulletin)\n* [Anti-money laundering bodies and organisations](/licensees-and-businesses/page/list-of-bodies-and-organisations)\n* [Our anti-money laundering accreditation](/licensees-and-businesses/page/aml-accreditations)\n"}
{"id": "20", "section": "Anti-money laundering", "subsection": "Suspicious Activity Reporting", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/aml", "content": " Watch our videos to learn about how to submit better quality Suspicious Activity Reports (SARs). \n\n [Watch the videos](/licensees-and-businesses/page/video-how-to-submit-better-quality-suspicious-activity-reports) \n\n"}
{"id": "21", "section": "Licence Conditions and Codes of Practice", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp", "content": " The Licence Conditions and Codes of Practice (LCCP) is a very important part of running your business and we recommend you subscribe to our e-bulletin so we can notify you of any changes. \n\n##  View and search the LCCP online\n\n We will consult widely on any changes so come back to this page frequently to check for the most up to date information. \n\n We think that the most effective regulatory approach is to focus on the outcomes to be achieved. \n\n In some areas we specify particular rules or processes, but where possible, we aim to allow you to take your own approach to meet our requirements. \n\n The LCCP is\u202fnot static, we make amendments or additions to take account of developments in the industry or emerging evidence on the most effective means of promoting socially responsible gambling. \n\n##  Print or download a copy of the LCCP\n\n##  Print or download sector specific extracts of the LCCP\n\n##  Keep updated with e-bulletin\n\n"}
{"id": "22", "section": "Licence Conditions and Codes of Practice", "subsection": "View and search the LCCP online", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp", "content": " You can now view the full LCCP online, navigate through sections and find related information the conditions and codes of practice. \n\n Version effective from 12 September 2022 \n\n [View the LCCP online](/licensees-and-businesses/lccp/online) "}
{"id": "23", "section": "Licence Conditions and Codes of Practice", "subsection": "Print or download a copy of the LCCP", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp", "content": " You can download the full LCCP as a HTML file or as a PDF. You can also print it out in full. \n\n [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/print) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n"}
{"id": "24", "section": "Licence Conditions and Codes of Practice", "subsection": "Print or download sector specific extracts of the LCCP", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp", "content": " You can download the extract as a HTML file or as a PDF. You can also print it out in full. \n\n [Arcades extract](/licensees-and-businesses/lccp/print/arcades) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Betting extract](/licensees-and-businesses/lccp/print/betting) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Bingo extract](/licensees-and-businesses/lccp/print/bingo) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Casino extract](/licensees-and-businesses/lccp/print/casino) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Gaming machines and gambling software extract](/licensees-and-businesses/lccp/print/machines) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Lotteries extract](/licensees-and-businesses/lccp/print/lotteries) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Personal licences extract](/licensees-and-businesses/lccp/print/personal) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n"}
{"id": "25", "section": "Licence Conditions and Codes of Practice", "subsection": "Keep updated with e-bulletin", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp", "content": " Our newsletter, e-bulletin, is sent out every fortnight and includes updates and details of consultations and changes to the LCCP. \n\n [Sign up to the newsletter](/e-bulletin)  . \n\n [Next page   \n Online LCCP](/licensees-and-businesses/lccp/online) "}
{"id": "26", "section": "Other policies, advice and guidance notes", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/all-policies-advice-and-guidance-notes", "content": " We are gradually removing PDF's from our website and replacing them with accessible webpages, this makes it easier to find specific content on our website. You can still link directly to content, print or download pages like a PDF. \n\n"}
{"id": "27", "section": "Other policies, advice and guidance notes", "subsection": "Policies and advice notes we've converted to new guidance pages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/all-policies-advice-and-guidance-notes", "content": "* [High Value Customers: Industry guidance](/guidance/high-value-customers-industry-guidance)\n* [LCCP Information requirements](/guidance/lccp-Information-requirements)\n* [Licensing, compliance and enforcement under the Gambling Act 2005](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [Licensing decisions: Procedures and guidance for licensing hearings](/guidance/licensing-decisions-procedures-and-guidance-for-licensing-hearings)\n* [Regulatory decisions: Procedures and guidance for regulatory hearings](/guidance/regulatory-decisions-procedures-and-guidance-for-regulatory-hearings)\n* [Remote gambling and software technical standards](/standards/remote-gambling-and-software-technical-standards)\n* [Statement of principles for licensing and regulation](/policy/statement-of-principles-for-licensing-and-regulation)\n* [Testing strategy for compliance with remote gambling and software technical standards](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)\n"}
{"id": "28", "section": "Other policies, advice and guidance notes", "subsection": "Policies and advice notes we've not yet converted from PDF", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/all-policies-advice-and-guidance-notes", "content": "\n>  Some files may be not be accessible for users of assistive technology. If you require a copy of a file in an accessible format  [contact us](/contact-us)  with details of what you require. It would help us to know what technology you use and the required format. \n> \n> \n\n* [Indicative sanctions guidance - June 2017 (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/7jKHfXGVSN8pHprI8VmLO0/abfe7f88d0084118d1f740eaf47bc34d/Indicative-sanctions-guidance-June-2017__2_.pdf)\n* [Prize competitions and free draws: The requirements of the Gambling Act 2005 - December 2009 (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/3pj85vOPWgkchLNLVUs9PV/92c9622bea378560e4ecb375e3f94364/Prize-competitions-and-free-draws-the-requirements-of-the-gambling-act-2005.pdf)\n* [Review of online gambling - March 2018 (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/1IqnfQB1tKl68evyAwEZfi/5c278c956f0ab2b88c075e5d1a742fa8/Online-review-March-2018.pdf)\n\n\n\n---\n\n Last updated: 22 November 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "29", "section": "Do I need a licence?", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/do-i-need-a-licence", "content": " There are three types of licence that business owners may need, and in certain situations, your business may need all three. \n\n"}
{"id": "30", "section": "Do I need a licence?", "subsection": "The three types of licence are:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/do-i-need-a-licence", "content": "* an  [operating licence](/licensees-and-businesses/guide/operating-licences)  (from us)\n* a  [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)  (from us)\n* a  [Personal Functional Licence](/licensees-and-businesses/guide/personal-functional-licence)  (from us)\n* a  [premises licence](/licensees-and-businesses/page/premises-licence)  (from your local licensing authority).\n\n\n>  If you provide facilities for remote gambling (online or through other means), and advertise to consumers in Britain, you will need a licence from the Gambling Commission. \n> \n> \n\n Local licensing authorities also provide lottery registrations and gambling permits for pubs, clubs and other establishments for low-level gambling. \n\n\n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "31", "section": " Operating licences ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/operating-licences", "content": " If you provide facilities for remote gambling (online or through other means), and advertise to consumers in Great Britain, you will need a licence from the Gambling Commission. \n\n"}
{"id": "32", "section": " Operating licences ", "subsection": "Types of operating licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/operating-licences", "content": " There are 3 types of operating licence: \n\n* Non-remote\n* Remote\n* Ancillary.\n\n You may need one or a combination of these licences to provide gambling facilities to consumers in Great Britain. \n\n [View the activities we licence and the fees you'll need to pay](/licensees-and-businesses/guide/licence-activities)  . \n\n##  How to apply for an operating licence\n\n##  How we assess operating licence applications\n\n##  Assessing suitability\n\n##  What we assess\n\n##  Appeal against a decision made about your licence or application\n\n\n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "33", "section": " Operating licences ", "subsection": " How to apply for an operating licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/operating-licences", "content": " You can apply for an operating licence using the apply for an operating licence service. \n\n You will need to pay a fee to submit your application. You can read about the  [fees you need to pay and when](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)  and  [how to pay your fees](/licensees-and-businesses/page/paying-fees)  . \n\n##  Apply online\n\n"}
{"id": "34", "section": " Operating licences ", "subsection": "Apply online", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/operating-licences", "content": " Apply for an operating licence online. \n\n [Start](/service/apply-for-an-operating-licence) "}
{"id": "35", "section": " Operating licences ", "subsection": " How we assess operating licence applications", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/operating-licences", "content": " When we assess your application we consider whether your business will uphold the licensing objectives and if you are suitable to carry out the activities your licence will allow. \n\n"}
{"id": "36", "section": " Operating licences ", "subsection": "Assessing suitability", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/operating-licences", "content": " When considering suitability we want to see evidence to support and enable an assessment for the following areas: \n\n###  Identity and ownership\n\n Your identity and the identity of other people relevant to the application, for example, the person who ultimately owns a corporation that your business is a part of. \n\n###  Finances\n\n Financial and other circumstances, past and present, and those of people relevant to the application, including the resources likely to be available to carry out the licensed activities. \n\n###  Integrity\n\n Your honesty and trustworthiness and that of the people relevant to the application \n\n###  Competence\n\n The experience, expertise, qualifications and history and yourself and the people relevant to the application. \n\n###  Criminality\n\n Your criminal record and that of people relevant to the application. \n\n"}
{"id": "37", "section": " Operating licences ", "subsection": "What we assess", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/operating-licences", "content": " We will look at your policies in order to make sure that: \n\n* the licensing objectives will be followed\n* there is an understanding of the legislation overall\n* evidence that your arrangements will meet social responsibility requirements.\n\n Our approach to licensing is set out in our  [Licensing, compliance and enforcement policy statement](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)  . \n\n There is no requirement that an applicant be incorporated in a particular country or jurisdiction. However, it is important to note the requirement in  [section 69 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/69)  that states you must provide an address in the UK at which a document under the Act may be served. \n\n\n>  If your head office and registered office addresses are overseas, you will have to provide a correspondence address that is in the UK at which papers can be posted to so that you receive them quickly. \n> \n> \n\n The address cannot be a PO Box and needs to be somewhere where you, for example, have a consistent staff presence or be the address of an official representative such as an accountant, solicitor or auditor. Such a correspondence address in the UK must be maintained for the life of the licence. \n\n"}
{"id": "38", "section": " Operating licences ", "subsection": " Appeal against a decision made about your licence or application", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/operating-licences", "content": " If we make a decision about your licence or an application for a licence, we will let you know the reasons why and the steps you can take to appeal if you are unhappy with our decision. \n\n You can appeal against a decision about your gambling licence if: \n\n* your application for a licence is turned down\n* your licence is suspended or revoked\n* you receive a fine or warning\n* there are changes to your licence conditions.\n\n You normally have to  [pay a fee to appeal (opens in a new tab)](https://www.gov.uk/guidance/gambling-licence-decisions-appeal-to-a-tribunal#fee)  . This fee will be refunded if you win your case. \n\n If we have given you a final decision and you are not satisfied with it, you can  [appeal to the HM Courts & Tribunals Service (opens in a new tab)](https://www.gov.uk/guidance/gambling-licence-decisions-appeal-to-a-tribunal)  , which is an independent body. \n\n"}
{"id": "39", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/operating-licences", "content": "* [Operating licences](#)\n* [How to apply for an operating licence](#how-to-apply-for-an-operating-licence)\n* [How we assess operating licence applications](#how-we-assess-operating-licence-applications)\n* [Appeal against a decision made about your licence or application](#appeal-against-a-decision-made-about-your-licence-or-application)\n\n [Print this guide](#) "}
{"id": "40", "section": " Personal Management Licence (PML) guide ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": "\n>  It can take up to 6 weeks to process a PML if there are no issues with the application. \n> \n> \n\n You must hold a PML if you are responsible for the following activities at licensed gambling operators: \n\n* overall strategy and delivery of gambling operations\n* financial planning, control and budgeting\n* marketing and commercial development\n* regulatory compliance\n* gambling-related information technology (IT) provision and security\n* management of licensed activity for a particular area in Great Britain where you have five or more sets of premises for which you hold a premises licence\n* management of a single set of bingo and/or casino licensed premises.\n\n You will only ever need to hold one PML, regardless of however many management activities you carry out. \n\n You must be 18 or over to apply for a personal licence. \n\n\n>  To renew or manage a personal licence you already have, use the  [Manage and maintain your personal licence service](/service/manage-and-maintain-your-personal-licence)  . If you need to change the type of personal licence you have, read our guidance on  [making changes to your personal licence](/licensees-and-businesses/page/making-changes-to-your-personal-licence)  . \n> \n> \n\n##  Apply for a Personal Management Licence or update your application\n\n##  Nominated officers in casino businesses\n\n"}
{"id": "41", "section": " Personal Management Licence (PML) guide ", "subsection": "Apply for a Personal Management Licence or update your application", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " [Start now](/service/apply-for-a-personal-licence) "}
{"id": "42", "section": " Personal Management Licence (PML) guide ", "subsection": "Nominated officers in casino businesses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " An appointed  [nominated officer for Anti-Money Laundering](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism/prevention-of-ml-and-combating-the-financing-of-terrorism-part-5-1-nominated)  is not required to hold a PML, but we consider it good practice. \n\n##  When to apply\n\n##  Application costs\n\n##  What information you need when applying\n\n##  Criminal record checks\n\n##  Why we do criminality checks\n\n##  Uploading your documents\n\n##  If you get your licence\n\n##  If your application is refused\n\n\n\n---\n\n Last updated: 26 April 2023 \n\n Show updates to this content  25 April 2023 - Added eDBS consent information. \n\n 8 March 2023 - Following an audit corrected link formatting issues only. \n\n"}
{"id": "43", "section": " Personal Management Licence (PML) guide ", "subsection": " When to apply", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " You should apply for PMLs for people in qualifying management positions within your business at the same time as applying for your  [operating licence](/licensees-and-businesses/guide/operating-licences)  . \n\n You may not need a PML if your business is considered a  [Small Scale Operator](/licensees-and-businesses/guide/small-scale-operator)  . \n\n Until we issue your PML, you should not carry out the responsibilities that the PML allows you to do, for example, making strategic and operational decisions. \n\n"}
{"id": "44", "section": " Personal Management Licence (PML) guide ", "subsection": " Application costs", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " It costs \u00a3370 to apply for a licence, the fee must be paid by credit or debit card online. We are unable to accept payments made by American Express or Visa Electron. \n\n This fee is non-refundable, even if your application is unsuccessful or you choose to withdraw from the application process. \n\n"}
{"id": "45", "section": " Personal Management Licence (PML) guide ", "subsection": " What information you need when applying", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " To apply for a licence you'll need: \n\n* an email address to start or continue your application\n* all your addresses for the last 5 years and the dates you lived there\n* a credit or debit card to pay the application fee\n* proof of your identity\n* certified copies of your overseas police report translated into English, if you were born abroad or have lived outside the UK in the last 5 years (not required if you left your country of birth as a child)\n* certified overseas credit report or letter of good standing from your overseas bank translated into English, if you were born abroad or have lived outside the UK in the last 5 years (not required if you left your country of birth as a child)\n* any gambling licences you have which were not issued in the UK.\n"}
{"id": "46", "section": " Personal Management Licence (PML) guide ", "subsection": " Criminal record checks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " As part of the application process we'll need to ask if you've received any criminal convictions, warnings or reprimands. \n\n It is important that you declare any offences. We undertake checks, including Disclosure and Barring Service (DBS) checks, to confirm the accuracy of your declarations. \n\n"}
{"id": "47", "section": " Personal Management Licence (PML) guide ", "subsection": "Why we do criminality checks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " We do this to assess if a person is suitable to hold a personal licence or Annex A. We are also required to carry out these checks by law, under  [Part 5 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/69)  . \n\n Not all convictions will prevent you from getting a licence or Annex A. When considering the suitability of someone to hold a personal licence or Annex A, we review details of the offence on a case by case basis. \n\n Relevant offences which may result in a licence application being refused, or a licence to be revoked, are listed under  [Schedule 7 of the Gambling Act (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/schedule/7)  . \n\n##  Do not send us any documents unless we ask for them\n\n##  Types of criminality checks\n\n"}
{"id": "48", "section": " Personal Management Licence (PML) guide ", "subsection": "Do not send us any documents unless we ask for them", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " You may have a certificate from a previous DBS or Disclosure Scotland by an employer. Do  **not**  send us these certificates, even if the check was done recently. We will always request new checks as part of the application process. \n\n"}
{"id": "49", "section": " Personal Management Licence (PML) guide ", "subsection": "Types of criminality checks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " During the application process, we will let you know what checks will be completed and if we need anything further from you. \n\n###  If you lived or worked in England or Wales\n\n We will carry out a  [Basic Disclosure and Barring Service (DBS) check (opens in new tab)](https://www.gov.uk/guidance/basic-dbs-checks-guidance)  , which is done electronically. We will ask you some questions in the application to enable us to carry out this check. \n\n If you declare any criminal history in your application, we reserve the right to carry out a Standard DBS check, instead of a Basic DBS check. You will be notified if we intend to do this. We cannot do this Standard check electronically, instead, we'll send you a form which you'll need to complete, sign, and return to us. \n\n Electronic checks can take 1 to 7 days to complete. Standard checks can take up to 3 weeks. \n\n DBS will issue a certificate which details any relevant convictions, warnings or offences against you. \n\n Once you get your certificate, we may ask you to send this to us. Do  **not**  send us your certificate unless we ask for it. We will tell you how and where to send it. \n\n###  Electronic Disclosure and Barring Service (eDBS) checks\n\n To carry out electronic DBS (eDBS) checks, we must have your consent. \n\n####  If consent is given to share the result of the eDBS check\n\n If you consent to sharing the result of the eDBS, you can progress the application online and when submitted, the application will be processed in the via the automated service. \n\n####  If you do not give consent to share the result of the eDBS check\n\n If you do not consent to sharing the eDBS result with us, we cannot progress the application using the automated service. \n\n Instead, you must: \n\n1. Use our online form to  [contact us about your application for a licence](/forms/contact-centre/applicants)  . Select the \u2018I want to discuss other ways to submit my application for a licence- option. A member of our Licensing team will contact you with an application form for you to complete.\n2. If you are applying for a personal licence, you must pay for your application using GOV.UK Pay. The Licensing team will send you a payment link.\n3. Pay for your own  [basic DBS check (opens in new tab)](https://www.gov.uk/request-copy-criminal-record)  .\n4. Send us your DBS certificate, completed application form and any other supporting evidence required for the application. Submit these by email to  [Licensing@gamblingcommission.gov.uk](mailto:Licensing@gamblingcommission.gov.uk)  .\n\n Any information provided via the online services will be deleted in line with the  [Commission-s Privacy policy](/privacy-policy)  . \n\n Once we receive all of your documentation and payment, your application will be processed manually by a Licensing caseworker. The caseworker will provide an estimate on how long the application is likely to take to be determined. \n\n When the application has been processed and determined, you will receive an email notification from us as confirmation. \n\n As part of our compliance processes, the Commission will be asked to provide evidence that the required consent has been freely obtained. \n\n Further information is available in the  [DBS Consent policy (opens in new tab)](https://www.gov.uk/government/publications/consent-privacy-policy/consent-policy)  . \n\n###  If you were born or have lived in Scotland\n\n We will request a  [Disclosure Scotland check (opens in new tab)](https://www.mygov.scot/disclosure-types/) \n\n We will send you a form which you need to complete, sign and return to us. \n\n Disclosure Scotland checks can take up to 3 weeks. \n\n Disclosure Scotland will issue a certificate which details any relevant convictions, warning or offences against you. \n\n Once you get your certificate, we require you to send this to us and we will tell you how and where to send it. \n\n###  If you were born outside of England, Wales or Scotland or lived overseas in the last 5 years\n\n We will ask you to obtain certified copies of your overseas police report from your local police force translated into English. (This is not required if you left your country of birth as a child.) \n\n\n>  This is at your own cost and is not covered by the application fee. We will not pay any fees for obtaining or translating these documents. \n> \n> \n\n These documents need to be uploaded as part of your application. We may refuse your application if they are not provided, as your application is incomplete. \n\n You can find more information about  [certifying a document on GOV.UK (opens in new tab)](https://www.gov.uk/certifying-a-document)  . \n\n"}
{"id": "50", "section": " Personal Management Licence (PML) guide ", "subsection": " Uploading your documents ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " We will let you know if you need to send us any additional documents as part of your application. \n\n If we ask for any additional information or supporting documents, you can submit these online. Upload your documents using the  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n Do not send documents to us by post unless we have specifically stated to do so. \n\n"}
{"id": "51", "section": " Personal Management Licence (PML) guide ", "subsection": " If you get your licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " You will not receive a physical copy of your licence from us but you can download a copy through our  [Manage and maintain your personal licence service](/service/manage-and-maintain-your-personal-licence)  . \n\n You need to be able to produce your licence on demand within a specified period of time if an enforcement officer or relevant person of authority asks to see it. Your licence will last indefinitely unless: \n\n* it is revoked\n* it is suspended\n* you choose to surrender it\n* it lapses due to bankruptcy\n* it is forfeited, for example if a court orders it when you are convicted of a relevant offence.\n\n **However, you will need to renew your personal licence every 5 years.** \n\n\n>  For information on what happens after you have your licence, including how to renew, manage or surrender your licence, read our  [Managing your personal licence guide](/licensees-and-businesses/guide/managing-your-personal-licence)  . \n> \n> \n\n"}
{"id": "52", "section": " Personal Management Licence (PML) guide ", "subsection": " If your application is refused", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": " If we refuse your application we'll let you know the reasons why and the steps you can take to appeal if you are unhappy with our decision. \n\n If we have given you a final decision and you are not satisfied with it, you can  [appeal to an independent tribunal (opens in new tab)](https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service)  within 28 days of receiving our refusal letter. \n\n"}
{"id": "53", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-management-licence", "content": "* [Personal Management Licence (PML) guide](#)\n* [When to apply](#when-to-apply)\n* [Application costs](#how-much-it-costs)\n* [What information you need when applying](#what-you-need-to-apply)\n* [Criminal record checks](#criminal-record-checks-PFL)\n* [Uploading your documents](#submitting-documents)\n* [If you get your licence](#when-you-get-your-licence)\n* [If your application is refused](#if-your-application-is-rejected)\n\n [Print this guide](#) "}
{"id": "54", "section": " Personal Functional Licence (PFL) guide ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": "\n>  It can take up to 6 weeks to process a Personal Functional Licence if there are no issues with the application. \n> \n> \n\n You need a PFL before you start work as: \n\n* a dealer or croupier\n* a cashier\n* an inspector\n* a pit boss or gaming supervisor\n* security staff or monitoring surveillance related to gambling activities.\n\n You must be 18 or over to apply for a licence. \n\n When you apply for a licence it is your responsibility to follow the relevant rules and regulations, it is not the responsibility of your employer. \n\n\n>  To renew or manage a personal licence you already have, use the  [Manage and maintain your personal licence service](/service/manage-and-maintain-your-personal-licence)  . If you need to change the type of personal licence you have, read our guidance on  [making changes to your personal licence](/licensees-and-businesses/page/making-changes-to-your-personal-licence)  . \n> \n> \n\n##  Apply for a Personal Functional Licence or update your application\n\n##  Application costs\n\n##  Who can make the payment\n\n##  When to pay\n\n##  What information you need when applying\n\n##  Criminal record checks\n\n##  Why we do criminality checks\n\n##  Uploading your documents\n\n##  If you get your licence\n\n##  If your application is refused\n\n\n\n---\n\n Last updated: 26 April 2023 \n\n Show updates to this content  25 April 2023 - Added eDBS consent information. \n\n 11 January 2023 - Following user feedback and an audit, we have edited this page for consistency. No substantive changes to requirements have been made. \n\n"}
{"id": "55", "section": " Personal Functional Licence (PFL) guide ", "subsection": "Apply for a Personal Functional Licence or update your application ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " [Start now](/service/apply-for-a-personal-licence) "}
{"id": "56", "section": " Personal Functional Licence (PFL) guide ", "subsection": " Application costs", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " It costs \u00a3185 to apply for a licence, the fee must be paid by credit or debit card online. We are unable to accept payments made by American Express or Visa Electrion. \n\n This fee is non-refundable, this includes if your application is unsuccessful or you choose to withdraw from the application process. \n\n"}
{"id": "57", "section": " Personal Functional Licence (PFL) guide ", "subsection": "Who can make the payment", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " You must pay the fee yourself, using your own credit or debit card. \n\n The card you use must be: \n\n* in your name\n* registered at your home address.\n"}
{"id": "58", "section": " Personal Functional Licence (PFL) guide ", "subsection": "When to pay", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " You'll need to pay the fee before you submit your application. \n\n"}
{"id": "59", "section": " Personal Functional Licence (PFL) guide ", "subsection": " What information you need when applying", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " To apply for a licence you'll need: \n\n* an email address to start or continue your application\n* all your addresses for the last 5 years and the dates you lived there\n* a credit or debit card to pay the application fee\n* proof of your identity\n* certified copies of your overseas police report translated into English, if you were born abroad or have lived outside the UK in the last 5 years (not required if you left your country of birth as a child)\n* certified overseas credit report or letter of good standing from your overseas bank translated into English, if you were born abroad or have lived outside the UK in the last 5 years (not required if you left your country of birth as a child).\n"}
{"id": "60", "section": " Personal Functional Licence (PFL) guide ", "subsection": " Criminal record checks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " As part of the application process we'll need to ask if you've received any criminal convictions, warnings or reprimands. \n\n It is important that you declare any offences. We undertake checks, including Disclosure and Barring Service (DBS) checks, to confirm the accuracy of your declarations. \n\n"}
{"id": "61", "section": " Personal Functional Licence (PFL) guide ", "subsection": "Why we do criminality checks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " We do this to assess if a person is suitable to hold a personal licence or Annex A. We are also required to carry out these checks by law, under  [Part 5 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/69)  . \n\n Not all convictions will prevent you from getting a licence or Annex A. When considering the suitability of someone to hold a personal licence or Annex A, we review details of the offence on a case by case basis. \n\n Relevant offences which may result in a licence application being refused, or a licence to be revoked, are listed under  [Schedule 7 of the Gambling Act (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/schedule/7)  . \n\n##  Do not send us any documents unless we ask for them\n\n##  Types of criminality checks\n\n"}
{"id": "62", "section": " Personal Functional Licence (PFL) guide ", "subsection": "Do not send us any documents unless we ask for them", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " You may have a certificate from a previous DBS or Disclosure Scotland by an employer. Do  **not**  send us these certificates, even if the check was done recently. We will always request new checks as part of the application process. \n\n"}
{"id": "63", "section": " Personal Functional Licence (PFL) guide ", "subsection": "Types of criminality checks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " During the application process, we will let you know what checks will be completed and if we need anything further from you. \n\n###  If you lived or worked in England or Wales\n\n We will carry out a  [Basic Disclosure and Barring Service (DBS) check (opens in new tab)](https://www.gov.uk/guidance/basic-dbs-checks-guidance)  , which is done electronically. We will ask you some questions in the application to enable us to carry out this check. \n\n If you declare any criminal history in your application, we reserve the right to carry out a Standard DBS check, instead of a Basic DBS check. You will be notified if we intend to do this. We cannot do this Standard check electronically, instead, we'll send you a form which you'll need to complete, sign, and return to us. \n\n Electronic checks can take 1 to 7 days to complete. Standard checks can take up to 3 weeks. \n\n DBS will issue a certificate which details any relevant convictions, warnings or offences against you. \n\n Once you get your certificate, we may ask you to send this to us. Do  **not**  send us your certificate unless we ask for it. We will tell you how and where to send it. \n\n###  Electronic Disclosure and Barring Service (eDBS) checks\n\n To carry out electronic DBS (eDBS) checks, we must have your consent. \n\n####  If consent is given to share the result of the eDBS check\n\n If you consent to sharing the result of the eDBS, you can progress the application online and when submitted, the application will be processed in the via the automated service. \n\n####  If you do not give consent to share the result of the eDBS check\n\n If you do not consent to sharing the eDBS result with us, we cannot progress the application using the automated service. \n\n Instead, you must: \n\n1. Use our online form to  [contact us about your application for a licence](/forms/contact-centre/applicants)  . Select the \u2018I want to discuss other ways to submit my application for a licence- option. A member of our Licensing team will contact you with an application form for you to complete.\n2. If you are applying for a personal licence, you must pay for your application using GOV.UK Pay. The Licensing team will send you a payment link.\n3. Pay for your own  [basic DBS check (opens in new tab)](https://www.gov.uk/request-copy-criminal-record)  .\n4. Send us your DBS certificate, completed application form and any other supporting evidence required for the application. Submit these by email to  [Licensing@gamblingcommission.gov.uk](mailto:Licensing@gamblingcommission.gov.uk)  .\n\n Any information provided via the online services will be deleted in line with the  [Commission-s Privacy policy](/privacy-policy)  . \n\n Once we receive all of your documentation and payment, your application will be processed manually by a Licensing caseworker. The caseworker will provide an estimate on how long the application is likely to take to be determined. \n\n When the application has been processed and determined, you will receive an email notification from us as confirmation. \n\n As part of our compliance processes, the Commission will be asked to provide evidence that the required consent has been freely obtained. \n\n Further information is available in the  [DBS Consent policy (opens in new tab)](https://www.gov.uk/government/publications/consent-privacy-policy/consent-policy)  . \n\n###  If you were born or have lived in Scotland\n\n We will request a  [Disclosure Scotland check (opens in new tab)](https://www.mygov.scot/disclosure-types/) \n\n We will send you a form which you need to complete, sign and return to us. \n\n Disclosure Scotland checks can take up to 3 weeks. \n\n Disclosure Scotland will issue a certificate which details any relevant convictions, warning or offences against you. \n\n Once you get your certificate, we require you to send this to us and we will tell you how and where to send it. \n\n###  If you were born outside of England, Wales or Scotland or lived overseas in the last 5 years\n\n We will ask you to obtain certified copies of your overseas police report from your local police force translated into English. (This is not required if you left your country of birth as a child.) \n\n\n>  This is at your own cost and is not covered by the application fee. We will not pay any fees for obtaining or translating these documents. \n> \n> \n\n These documents need to be uploaded as part of your application. We may refuse your application if they are not provided, as your application is incomplete. \n\n You can find more information about  [certifying a document on GOV.UK (opens in new tab)](https://www.gov.uk/certifying-a-document)  . \n\n"}
{"id": "64", "section": " Personal Functional Licence (PFL) guide ", "subsection": " Uploading your documents ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " We will let you know if you need to send us any additional documents as part of your application. \n\n If we ask for any additional information or supporting documents, you can submit these online. Upload your documents using the  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n Do not send documents to us by post unless we have specifically stated to do so. \n\n"}
{"id": "65", "section": " Personal Functional Licence (PFL) guide ", "subsection": " If you get your licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " You will not receive a physical copy of your licence from us but you can download a copy through our  [Manage and maintain your personal licence service](/service/manage-and-maintain-your-personal-licence)  . \n\n You need to be able to produce your licence on demand within a specified period of time if an enforcement officer or relevant person of authority asks to see it. Your licence will last indefinitely unless: \n\n* it is revoked\n* it is suspended\n* you choose to surrender it\n* it lapses due to bankruptcy\n* it is forfeited, for example if a court orders it when you are convicted of a relevant offence.\n\n **However, you will need to renew your personal licence every 5 years.** \n\n\n>  For information on what happens after you have your licence, including how to renew, manage or surrender your licence, read our  [Managing your personal licence guide](/licensees-and-businesses/guide/managing-your-personal-licence)  . \n> \n> \n\n"}
{"id": "66", "section": " Personal Functional Licence (PFL) guide ", "subsection": " If your application is refused", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": " If we refuse your application we'll let you know the reasons why and the steps you can take to appeal if you are unhappy with our decision. \n\n If we have given you a final decision and you are not satisfied with it, you can  [appeal to an independent tribunal (opens in new tab)](https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service)  within 28 days of receiving our refusal letter. \n\n"}
{"id": "67", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/personal-functional-licence", "content": "* [Personal Functional Licence (PFL) guide](#)\n* [Application costs](#how-much-youll-pay)\n* [What information you need when applying](#what-youll-need-to-apply)\n* [Criminal record checks](#criminal-record-checks-PFL)\n* [Uploading your documents](#submitting-documents)\n* [If you get your licence](#when-you-get-your-licence)\n* [If your application is refused](#if-your-application-is-rejected)\n\n [Print this guide](#) "}
{"id": "68", "section": " Annex A guide ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annex-a-declaration", "content": " An Annex A is required to be submitted instead of a  [Personal Management Licence (PML)](/licensees-and-businesses/guide/personal-management-licence)  by the following people: \n\n* those in a management position in a  [Small Scale Operator](/licensees-and-businesses/guide/small-scale-operator)  (  [Schedule X](/licensees-and-businesses/guide/page/adding-or-removing-a-named-person-to-your-licence-schedule-x)  )\n* a representative of an operator taking bets on their behalf at tracks (  [Schedule Y](/licensees-and-businesses/guide/page/adding-or-removing-a-representative-from-your-operating-licence-schedule-y)  )\n* individuals who are, or are expected to become, a holder of 10 percent or more shares in a licensed operator.\n\n You can submit an Annex A online using the  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n##  New operating licence applicants\n\n##  Existing operating licence holders\n\n##  Criminal record checks\n\n##  Why we do criminality checks\n\n##  Files\n\n"}
{"id": "69", "section": " Annex A guide ", "subsection": " New operating licence applicants", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annex-a-declaration", "content": " When you apply for a new operating licence, you must tell us about people who will be in qualifying management positions. We will check if you qualify as an SSO in your application. If you do not qualify you will be prompted to change the people to require PMLs. \n\n"}
{"id": "70", "section": " Annex A guide ", "subsection": " Existing operating licence holders", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annex-a-declaration", "content": " If you hold an operating licence and qualify as an SSO and need to add additional people in a qualifying management position, and you remain below the  **three or fewer**  threshold, the additional people will need to apply for an Annex A. \n\n You will need to start a licence variation application to do this. There are different options for doing this, depending on whether other changes are being made to your licence activities. \n\n###  Adding or removing people\n\n If you are only adding or removing people, you will need to complete the variation application form and  [pay the variation fee](/licensees-and-businesses/guide/page/changes-that-cannot-be-made-online)  . \n\n You cannot do this online. You'll need to submit an application using the  [variation application form](#LmSW4LP22Qv258kEvsD7L)  . \n\n###  Adding or removing people and changing what you are licensed for\n\n You can  [submit your licence variation online using eServices](/service/operator-eservices)  . \n\n###  If you go over three people in qualifying positions\n\n If you have more than three people in qualifying management positions, each person must then apply for a PML and pay a fee. \n\n PML applications can be submitted by using the  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n"}
{"id": "71", "section": " Annex A guide ", "subsection": " Criminal record checks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annex-a-declaration", "content": " As part of the application process we'll need to ask if you've received any criminal convictions, warnings or reprimands. \n\n It is important that you declare any offences. We undertake checks, including Disclosure and Barring Service (DBS) checks, to confirm the accuracy of your declarations. \n\n"}
{"id": "72", "section": " Annex A guide ", "subsection": "Why we do criminality checks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annex-a-declaration", "content": " We do this to assess if a person is suitable to hold a personal licence or Annex A. We are also required to carry out these checks by law, under  [Part 5 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/69)  . \n\n Not all convictions will prevent you from getting a licence or Annex A. When considering the suitability of someone to hold a personal licence or Annex A, we review details of the offence on a case by case basis. \n\n Relevant offences which may result in a licence application being refused, or a licence to be revoked, are listed under  [Schedule 7 of the Gambling Act (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/schedule/7)  . \n\n##  Do not send us any documents unless we ask for them\n\n##  Types of criminality checks\n\n"}
{"id": "73", "section": " Annex A guide ", "subsection": "Do not send us any documents unless we ask for them", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annex-a-declaration", "content": " You may have a certificate from a previous DBS or Disclosure Scotland by an employer. Do  **not**  send us these certificates, even if the check was done recently. We will always request new checks as part of the application process. \n\n"}
{"id": "74", "section": " Annex A guide ", "subsection": "Types of criminality checks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annex-a-declaration", "content": " During the application process, we will let you know what checks will be completed and if we need anything further from you. \n\n###  If you lived or worked in England or Wales\n\n We will carry out a  [Basic Disclosure and Barring Service (DBS) check (opens in new tab)](https://www.gov.uk/guidance/basic-dbs-checks-guidance)  , which is done electronically. We will ask you some questions in the application to enable us to carry out this check. \n\n If you declare any criminal history in your application, we reserve the right to carry out a Standard DBS check, instead of a Basic DBS check. You will be notified if we intend to do this. We cannot do this Standard check electronically, instead, we'll send you a form which you'll need to complete, sign, and return to us. \n\n Electronic checks can take 1 to 7 days to complete. Standard checks can take up to 3 weeks. \n\n DBS will issue a certificate which details any relevant convictions, warnings or offences against you. \n\n Once you get your certificate, we may ask you to send this to us. Do  **not**  send us your certificate unless we ask for it. We will tell you how and where to send it. \n\n###  Electronic Disclosure and Barring Service (eDBS) checks\n\n To carry out electronic DBS (eDBS) checks, we must have your consent. \n\n####  If consent is given to share the result of the eDBS check\n\n If you consent to sharing the result of the eDBS, you can progress the application online and when submitted, the application will be processed in the via the automated service. \n\n####  If you do not give consent to share the result of the eDBS check\n\n If you do not consent to sharing the eDBS result with us, we cannot progress the application using the automated service. \n\n Instead, you must: \n\n1. Use our online form to  [contact us about your application for a licence](/forms/contact-centre/applicants)  . Select the \u2018I want to discuss other ways to submit my application for a licence- option. A member of our Licensing team will contact you with an application form for you to complete.\n2. If you are applying for a personal licence, you must pay for your application using GOV.UK Pay. The Licensing team will send you a payment link.\n3. Pay for your own  [basic DBS check (opens in new tab)](https://www.gov.uk/request-copy-criminal-record)  .\n4. Send us your DBS certificate, completed application form and any other supporting evidence required for the application. Submit these by email to  [Licensing@gamblingcommission.gov.uk](mailto:Licensing@gamblingcommission.gov.uk)  .\n\n Any information provided via the online services will be deleted in line with the  [Commission-s Privacy policy](/privacy-policy)  . \n\n Once we receive all of your documentation and payment, your application will be processed manually by a Licensing caseworker. The caseworker will provide an estimate on how long the application is likely to take to be determined. \n\n When the application has been processed and determined, you will receive an email notification from us as confirmation. \n\n As part of our compliance processes, the Commission will be asked to provide evidence that the required consent has been freely obtained. \n\n Further information is available in the  [DBS Consent policy (opens in new tab)](https://www.gov.uk/government/publications/consent-privacy-policy/consent-policy)  . \n\n###  If you were born or have lived in Scotland\n\n We will request a  [Disclosure Scotland check (opens in new tab)](https://www.mygov.scot/disclosure-types/) \n\n We will send you a form which you need to complete, sign and return to us. \n\n Disclosure Scotland checks can take up to 3 weeks. \n\n Disclosure Scotland will issue a certificate which details any relevant convictions, warning or offences against you. \n\n Once you get your certificate, we require you to send this to us and we will tell you how and where to send it. \n\n###  If you were born outside of England, Wales or Scotland or lived overseas in the last 5 years\n\n We will ask you to obtain certified copies of your overseas police report from your local police force translated into English. (This is not required if you left your country of birth as a child.) \n\n\n>  This is at your own cost and is not covered by the application fee. We will not pay any fees for obtaining or translating these documents. \n> \n> \n\n These documents need to be uploaded as part of your application. We may refuse your application if they are not provided, as your application is incomplete. \n\n You can find more information about  [certifying a document on GOV.UK (opens in new tab)](https://www.gov.uk/certifying-a-document)  . \n\n"}
{"id": "75", "section": " Annex A guide ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annex-a-declaration", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Operating licence variation application form \n\n application/pdf PDF 555.0 kB](//assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf) [Operating licence variation - Guidance notes \n\n application/pdf PDF 709.9 kB](//assets.ctfassets.net/j16ev64qyf6l/7jWCEZ8S6kZR0rWjtBORsJ/ab014ba4c05881f980759657d86ec112/Operating-licence-application-to-vary-form-guidance-notes.pdf)\n\n---\n\n Last updated: 26 April 2023 \n\n Show updates to this content  25 April 2023 - Added eDBS consent information. \n\n 11 January 2023 - Following user feedback and an audit, we have edited this page for consistency. No substantive changes to requirements have been made. \n\n"}
{"id": "76", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annex-a-declaration", "content": "* [Annex A guide](#)\n* [New operating licence applicants](#new-operating-licence-applicants)\n* [Existing operating licence holders](#existing-operating-licence-holders)\n* [Criminal record checks](#criminal-record-checks-PFL)\n\n [Print this guide](#) "}
{"id": "77", "section": "Single machine permits", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/single-machine-permits", "content": " Single machine permits are not intended to be used if you are operating a commercial business. You need a full  [gaming machine technical operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)  to operate a commercial business. \n\n You may be able to apply for a single machine permit instead of a gaming machine technical operating licence if you: \n\n* collect gaming machines, such as fruit or slot machines as a private individual\n* want to sell, repair or maintain a single machine or part of a gaming machine.\n"}
{"id": "78", "section": "Single machine permits", "subsection": "How to apply for a permit", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/single-machine-permits", "content": " You'll need to  [complete a paper application form](#7g7ZyFMhWpxRdJTuqmEtRG)  and return this to us. \n\n\n>  Before you apply you should  [follow our guidance](/guidance/single-machine-application-for-a-permit-guidance-notes)  to help you complete the application form. \n> \n> \n\n If you submit a form with mistakes, or missing information, your application could be delayed or rejected. When we receive your application we'll carry out checks to ensure that you qualify for a single machine permit. \n\n"}
{"id": "79", "section": "Single machine permits", "subsection": "How much it costs", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/single-machine-permits", "content": " The application fee for a single machine permit is  **\u00a340**  . \n\n"}
{"id": "80", "section": "Single machine permits", "subsection": "How to submit", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/single-machine-permits", "content": " Scan your completed form and return it to us by email:  [licensing@gamblingcommission.gov.uk](mailto:licensing@gamblingcommission.gov.uk)  . \n\n We no longer accept forms sent by post. \n\n"}
{"id": "81", "section": "Single machine permits", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/single-machine-permits", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Single machine permit application form \n\n application/pdf PDF 390.7 kB](//assets.ctfassets.net/j16ev64qyf6l/7g7ZyFMhWpxRdJTuqmEtRG/00d731dac1bfa4bce0921e209d862df1/Single_machine_permit_application_form.pdf)\n\n---\n\n Last updated: 15 November 2022 \n\n Show updates to this content  The following detailed guide linked (HTML version): Single Machine Application for a Permit - Guidance Notes. \n\n"}
{"id": "82", "section": "Premises licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/premises-licence", "content": " You need a premises licence from your local licensing authority to run a premises-based gambling business, for example, a betting shop, bingo hall or arcade. \n\n Your local licensing authority is usually your local council.  [Find your local council on GOV.UK (opens in new tab)](https://www.gov.uk/find-local-council) \n\n\n>  You need to have applied for an  [operating licence](/licensees-and-businesses/guide/operating-licences)  from us before you apply for a premises licence. \n> \n> \n\n You should apply for a provisional statement from your local licensing authority if: \n\n* your premises still needs to be built\n* your premises needs major alterations\n* you do not have the right to occupy it.\n\n You can directly apply for a premises licence from your local licensing authority if: \n\n* you have the right to occupy your premises\n* you have a valid operating licence that allows you to run your gambling business.\n"}
{"id": "83", "section": "Premises licence", "subsection": "Before you apply", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/premises-licence", "content": " You may find it useful to review your local licensing authority-s gambling statement of policy before you apply. This will help you to see what their requirements are for gambling premises in their area. Contact your local licensing authority for more information. \n\n"}
{"id": "84", "section": "Premises licence", "subsection": "Costs in England and Wales", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/premises-licence", "content": " Local licensing authorities in England and Wales are allowed to set the cost of a premises licence, depending on the type of premises. Read more about  [gambling premises licence fees on legislation.gov (opens in new tab)](https://www.legislation.gov.uk/uksi/2007/479/contents/made)  . \n\n"}
{"id": "85", "section": "Premises licence", "subsection": "Costs in Scotland", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/premises-licence", "content": " The fees for premises licences in Scotland have been set centrally. Read more about  [gambling premises licence fees in Scotland on legislation.gov (opens in new tab)](https://www.legislation.gov.uk/ssi/2007/197/contents/made)  . \n\n"}
{"id": "86", "section": "Premises licence", "subsection": "Organisations to notify after you apply", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/premises-licence", "content": " You must notify the following if you have applied for a premises licence or a provisional statement: \n\n* Gambling Commission\n* [HM Revenue & Customs (opens in new tab)](https://www.gov.uk/government/organisations/hm-revenue-customs)\n* your local Chief of Police\n* [your local Fire and Rescue Service (opens in new tab)](https://www.fireservice.co.uk/information/ukfrs/)\n* your local environmental health department\n* your local planning authority your local licensing authority child protection service.\n\n\n>  You must do this within 7 days of applying. \n> \n> \n\n"}
{"id": "87", "section": "Premises licence", "subsection": "Notifying the public", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/premises-licence", "content": " You'll also need to announce that you have applied in public. \n\n You can do this by: \n\n* publishing in a local newspaper or newsletter\n* posting notice in a convenient place outside the proposed premises.\n\n You must do this  **at least once**  in the 10 working days after you submit your application. \n\n\n\n---\n\n Last updated: 9 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "88", "section": "Personal licence maintenance", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/personal-licence-maintenance", "content": " Maintenance is due 5 years after the anniversary of the first licence being issued. For example, if your first licence was issued on 1 January 2007, your first maintenance would be due on 1 January 2012. The next maintenance would then be due on 1 January 2017 and so on. \n\n The Gambling Act allows 30 days from the anniversary date for personal licensees to submit an application and pay the required maintenance fee. \n\n When your maintenance is due, you will receive an email from the Gambling Commission telling you that you should sign in to the  [manage your personal licence service (opens in a new tab)]( https://secure.gamblingcommission.gov.uk/manageyourpersonallicence)  and submit the maintenance application. This email will be sent on your anniversary date. \n\n As soon as your maintenance application is paid and submitted, the personal licence holder will receive regular updates from the Licensing team about the progress of the application. \n\n If the maintenance application is not received within 30 days of the anniversary date, a notice of revocation email will be sent. The personal licence holder then has a further 28 days from this notice to submit and pay for the maintenance application. \n\n If no maintenance application and payment is received after the 28 days, a final revocation email will be sent confirming that the personal licence is inactive. At this point the personal licence holder will no longer be able to work in the gambling industry in a role that requires a licence. \n\n"}
{"id": "89", "section": "Personal licence maintenance", "subsection": "Payment for maintenance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/personal-licence-maintenance", "content": " The fee for a maintenance application is: \n\n* \u00a3145 for a personal functional licence\n* \u00a3370 for a personal management licence.\n\n Payment can only be made using the  [manage your personal licence service (opens in a new tab)]( https://secure.gamblingcommission.gov.uk/manageyourpersonallicence)  by Debit or Credit card. \n\n\n>  Maintenance fees are non-refundable. \n> \n> \n\n\n\n---\n\n Last updated: 11 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "90", "section": " Licence activities ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/licence-activities", "content": " These are the types of gambling licences you will need to run your gambling business. \n\n##  Arcades licence activities\n\n##  Betting licence activities\n\n##  Bingo licence activities\n\n##  Casino licence activities\n\n##  Gambling software licence activities\n\n##  Gaming machines licence activities\n\n##  Lottery licence activities\n\n\n\n---\n\n Last updated: 19 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "91", "section": " Licence activities ", "subsection": " Arcades licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/licence-activities", "content": " [Adult gaming centre](/licensees-and-businesses/licences-and-fees/adult-gaming-centre) \n\n [Family entertainment centre](/licensees-and-businesses/licences-and-fees/family-entertainment-centre) \n\n"}
{"id": "92", "section": " Licence activities ", "subsection": " Betting licence activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/licence-activities", "content": " [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence) \n\n [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence) \n\n [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence) \n\n [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence) \n\n [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence) \n\n [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence) \n\n [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence) \n\n [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence) \n\n [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence) \n\n [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence) \n\n [Remote betting intermediary trading rooms licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence) \n\n [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence) \n\n"}
{"id": "93", "section": " Licence activities ", "subsection": " Bingo licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/licence-activities", "content": " [Non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo) \n\n [Remote bingo operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo) \n\n [Remote bingo game host operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence) \n\n"}
{"id": "94", "section": " Licence activities ", "subsection": " Casino licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/licence-activities", "content": " [Non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence) \n\n [Non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence) \n\n [Remote casino operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence) \n\n [Remote casino game host operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence) \n\n"}
{"id": "95", "section": " Licence activities ", "subsection": " Gambling software licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/licence-activities", "content": " [Non-remote gambling software licence](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence) \n\n [Non-remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software) \n\n [Remote gambling software licence](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence) \n\n [Remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software) \n\n"}
{"id": "96", "section": " Licence activities ", "subsection": " Gaming machines licence activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/licence-activities", "content": " [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence) \n\n [Non-remote gaming machine technical - software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence) \n\n [Non-remote gaming machine technical - supplier licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence) \n\n [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical) \n\n [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence) \n\n [Remote gaming machine technical - supplier licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence) \n\n [Remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence) \n\n [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical) \n\n"}
{"id": "97", "section": " Licence activities ", "subsection": " Lottery licence activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/licence-activities", "content": " [Non-remote society lottery operating licence](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence) \n\n [Remote society lottery licence](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence) \n\n [Non-remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence) \n\n [Remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence) \n\n"}
{"id": "98", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/licence-activities", "content": "* [Licence activities](#)\n* [Arcades](#arcades-licence-activities)\n* [Betting](#betting-licence-activities)\n* [Bingo](#bingo-licence-activities)\n* [Casino](#casino-licence-activities)\n* [Gambling software](#gambling-software-licence-activities)\n* [Gaming machines](#gaming-machines-licence-activities)\n* [Lotteries](#lottery-licence-activities)\n\n [Print this guide](#) "}
{"id": "99", "section": "Fees you need to pay and when you should pay them", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/fees-you-need-to-pay-and-when", "content": " You will need to pay a fee to apply for a licence. \n\n"}
{"id": "100", "section": "Fees you need to pay and when you should pay them", "subsection": "Operating licence holders", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/fees-you-need-to-pay-and-when", "content": " If you hold an  [operating licence](/licensees-and-businesses/guide/operating-licences)  you will need to pay an annual fee to continue holding your licence. \n\n\n\n|  Fee  |  When paid  |  How  |\n| --- | --- | --- |\n|  Application fee  |  When you submit your application  |  Credit or Debit card  |\n|  First annual fee  |  Within 30 days of your licence being issued  |  Credit or Debit Card  BACS/CHAPS  |\n|  Annual fee  |  Annually on the anniversary of your licence being issued  |  Credit or Debit Card  BACS/CHAPS  |\n\n You can find out what your operating licence fees are by using the  [fees calculator service](/service/operating-licence-fees-calculator)  . \n\n"}
{"id": "101", "section": "Fees you need to pay and when you should pay them", "subsection": "Personal licence holders", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/fees-you-need-to-pay-and-when", "content": "\n\n|  Fee  |  When paid  |  How  |\n| --- | --- | --- |\n|  Application fee  |  When you submit your application  |  Credit or Debit card online  |\n|  Maintenance fee  |  Every 5 years on the anniversary of your licence being issued  |  Credit or Debit Card online  |\n\n You can find information about the current fees on the following pages: \n\n* [Personal Functional Licence](/licensees-and-businesses/guide/personal-functional-licence)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)  .\n\n\n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "102", "section": " Annual fees ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annual-fees", "content": "\n>  It is a requirement of the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/introduction)  for operators to pay their annual fee in full before the anniversary date of their operating licence. This is the date your licence was first issued and is stated on the operating licence. \n> \n> \n\n If you hold an operating licence, you must pay an annual fee to keep it. \n\n We will issue an invoice to you 6 weeks before the fee is payable. The invoice is also available in  [eServices](/service/operator-eservices)  where it can also be paid by credit or debit card.  [Find out more about paying fees](/licensees-and-businesses/page/paying-fees)  . \n\n If you have not already registered for eServices, email us:  [licensing@gamblingcommission.gov.uk](mailto:licensing@gamblingcommission.gov.uk) \n\n\n>  Licence application or annual fees are not refundable in any circumstance. We will only issue refunds if you have overpaid for some reason. \n> \n> \n\n"}
{"id": "103", "section": " Annual fees ", "subsection": "Finding out what your annual fee is", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annual-fees", "content": " When you apply for, or vary your operating licence, we tell you what your application and annual fees are. You can find invoices for annual fees paid or due in  [eServices](/service/operator-eservices)  . \n\n You can also use our  [fees calculator](/service/operating-licence-fees-calculator)  to find out what the current annual fees are for the licence activities you hold. \n\n"}
{"id": "104", "section": " Annual fees ", "subsection": "Annual fees and varying licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annual-fees", "content": " Operators wishing to vary licenses, for example, to remove a licensed activity no longer provided or to increase and/or decrease the fee category of a licensed activity to accommodate updated Gross Gambling Yield (GGY) projections, must apply as soon as possible via  [eServices](/service/operator-eservices)  . \n\n The variation application must be  **granted before the anniversary date**  of the issue of the licence for it to impact the annual fee payable. Submission of an application does not guarantee that the annual fee will be amended. \n\n When making an application, operators must provide evidence they are no longer providing the licensed activity to customers and/or that they should be in a different fee category. If operators do not provide this evidence, we may refuse the application and the application fee will not be refunded. \n\n"}
{"id": "105", "section": " Annual fees ", "subsection": "Paying your annual fee", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annual-fees", "content": " You should make the payment online, as this is our preferred payment method. Paying online means we can easily identify which licensee or applicant the payment is for. \n\n If you cannot pay online we will accept payment by bank transfer. However, the annual fee invoice number (starting with INV followed by numbers)  **must**  be included in the payment details, or we will not be able to apply the payment. \n\n###  UK bank details\n\n Our bank details are: \n\n Bank  Barclays  Account name  Gambling Commission Income Account  Sort code  20-05-75  Account number  20358363 ###  International bank details\n\n IBAN  GB57 BARC 2005 7520358363  SWIFTBIC  BARCGB22 ##  What if I cannot pay my annual fee\n\n##  Non-trading businesses and annual fees\n\n##  How to surrender your licence\n\n\n\n---\n\n Last updated: 28 March 2023 \n\n Show updates to this content  Updated to clarify process. \n\n"}
{"id": "106", "section": " Annual fees ", "subsection": " What if I cannot pay my annual fee", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annual-fees", "content": "\n>  It is a requirement of the Gambling Act 2005 for operators to pay their annual fee in full before the anniversary date of their operating licence. This is the date your licence was first issued and is stated on the operating licence. If you cannot pay then we must revoke your licence. \n> \n> \n\n If your licence has been revoked because of non-payment of your annual fee, but you wish to continue operating, you will need to re-apply. Until a new licence is issued, you should not conduct any activities that your licence permits. \n\n If you do surrender your operating licence, you will not be able to trade again until you have applied for and been granted a new operating licence. You would then have to pay the application fee and, if the licence is granted, a first annual fee 30 days after the issue date of the new licence. \n\n\n>  You cannot pay fees due to the Commission in instalments. \n> \n> \n\n"}
{"id": "107", "section": " Annual fees ", "subsection": " Non-trading businesses and annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annual-fees", "content": " It is a requirement of the Gambling Act 2005 for operators to pay their annual fee in full before the anniversary date stated on their operating licence. The fact that you may not have traded does not affect this legal requirement. If you wish to retain your operating licence, you must pay the annual fee by the due date. \n\n If you surrender your licence the fee will not be payable. \n\n"}
{"id": "108", "section": " Annual fees ", "subsection": "How to surrender your licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annual-fees", "content": " If you want to give up or surrender your operating licence in full or partially, you can do this in the following ways. \n\n###  Telephone:\n\n **0121 230 6666**  (option 2). \n\n From outside the UK, call us on  **+44 121 230 6666**  (option 2). \n\n###  Email:\n\n [licensing@gamblingcommission.gov.uk](mailto:licensing@gamblingcommission.gov.uk) \n\n###  Online:\n\n You can partially surrender your licences in  [eServices](/service/operator-eservices)  . \n\n\n>  If you do surrender your operating licence, you will not be able to trade again until you have applied for and been granted a new operating licence. You would then have to pay the application fee and, if the licence is granted, a first annual fee 30 days after the issue date of the new licence. \n> \n> \n\n"}
{"id": "109", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/annual-fees", "content": "* [Annual fees](#)\n* [What if I cannot pay my annual fee](#what-if-i-cannot-pay-my-annual-fee)\n* [Non-trading businesses and annual fees](#non-trading-businesses-and-annual-fees)\n\n [Print this guide](#) "}
{"id": "110", "section": " What you need to send us when you apply for an operating licence ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " These are the supporting documents you will need for your application for an operating licence for your gambling business. Note that medium to large businesses will also need to provide additional supporting documents for remote or online aspects of their businesses: \n\n\n\n|  Document name  |  Small  |  Medium to Large  |  Remote (online)  |\n| --- | --- | --- | --- |\n|  **[Annual reports](#annual-reports)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Annual returns](#annual-returns)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Audited accounts](#audited-accounts)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Bank statements](#bank-statements)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Bonus and or profit sharing schemes](#bonus-profit-sharing-schemes)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Business plan](#business-plan)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Certificate of incorporation](#certificate-of-incorporation)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Compliance with remote technical standard (RTS)](#compliance-with-remote-technical-standard-rts)**  |  Not applicable  |  Not applicable  |  Yes  |\n|  **[Constitution](#constitution)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Credit report](#credit-report)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Existing licences](#existing-licences)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Forecasts](#forecasts)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Gambling software supply details](#gambling-software-supply-details)**  |  Not applicable  |  Not applicable  |  Yes  |\n|  **[Group structure chart](#group-structure-chart)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Individual identity documents](#individual-identity-documents)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Individual's compensation](#individuals-compensation)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Insolvency, administration and or liquidation report](#insolvency-administration-and-or-liquidation-reports)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Loan agreements](#loan-agreements)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Management structure](#management-structure)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Memorandum of association and articles of association](#memorandum-of-association-and-articles-of-association)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Operational model map](#operational-model-map)**  |  Not applicable  |  Not applicable  |  Yes  |\n|  **[Ownership structure](#ownership-structure)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Partnership agreement](#partnership-agreement)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Policies and procedures](#policies-and-procedures-for-documents)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Public debt and or equity offerings](#public-debt-and-or-equity-offerings)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Rules of play](#rules-of-play)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Share certificates](#share-certificates)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[System diagram](#system-diagram)**  |  Not applicable  |  Not applicable  |  Yes  |\n|  **[System diagram for end to end process](#system-diagram-for-end-to-end-process)**  |  Not applicable  |  Not applicable  |  Yes  |\n|  **[Terms and conditions](#terms-and-conditions)**  |  Yes  |  Yes  |  Not applicable  |\n|  **[Testing strategy](#testing-strategy)**  |  Not applicable  |  Not applicable  |  Yes  |\n|  **[Trust documents (trust deed, letter of wishes, letter of consent from Trustees)](#trust-documents-trust-deed-letter-of-wishes-letter-of-consent-from-trustees)**  |  Yes  |  Yes  |  Not applicable  |\n\n##  Annual reports\n\n##  Annual returns\n\n##  Audited accounts\n\n##  Bank statements\n\n##  Bonus and profit sharing schemes\n\n##  Business Plan\n\n##  Certificate of incorporation\n\n##  Compliance with remote technical standard (RTS)\n\n##  Constitution\n\n##  Credit report\n\n##  Existing licences\n\n##  Forecasts\n\n##  Gambling software supply details\n\n##  Group structure chart\n\n##  Individual identity documents\n\n##  Individual's compensation\n\n##  Insolvency, administration and or liquidation reports\n\n##  Loan agreements\n\n##  Management structure\n\n##  Memorandum of association and articles of association\n\n##  Operational model map\n\n##  Ownership structure\n\n##  Partnership agreement\n\n##  Policies and procedures for documents\n\n##  Public debt and or equity offerings\n\n##  Rules of play\n\n##  Share certificates\n\n##  System diagram\n\n##  System diagram for end to end process\n\n##  Terms and conditions\n\n##  Testing strategy\n\n##  Trust documents (trust deed, letter of wishes, letter of consent from trustees)\n\n##  Trust beneficiaries\n\n##  Trustees\n\n##  Settlor\n\n##  Protector\n\n\n\n---\n\n Last updated: 19 July 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "111", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Annual reports", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Any quarterly, semi-annual or annual reports you have lodged with any government authority or regulator in the past five years. \n\n"}
{"id": "112", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Annual returns", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " All annual returns you have provided to any regulator for the past five years. \n\n This includes: \n\n* annual returns to any tax authority\n* annual returns to Companies House or overseas equivalent\n* annual returns to the Charity Commission or overseas equivalent.\n"}
{"id": "113", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Audited accounts", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " If your business is a limited company that has already been trading for a year. Audited accounts should also be provided for any parent and/or holding company. \n\n"}
{"id": "114", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Bank statements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Bank statements for all accounts operated by your business for the last six months. These must be in the name of the applicant and show sort code and International Bank Account Number (IBAN) Business Identifier Code. \n\n For new businesses not yet operating bank accounts. If part of a larger corporate structure, bank statements of the parent company for the last six months. \n\n If not part of a larger corporate structure, other equivalent evidence of financial standing will be required and the Commission may request additional information. \n\n"}
{"id": "115", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Bonus and profit sharing schemes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Details of any bonus schemes, profit sharing arrangements, pension schemes, retirement schemes, deferred compensation arrangements and similar plans you operate for any employees. You must include: \n\n* the name and specifications of each scheme\n* the trustee of each scheme where applicable\n* the full terms and conditions of each scheme\n* what type of employee/individual each scheme is available to\n* what criteria an employee/individual must meet to qualify for each scheme.\n"}
{"id": "116", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Business Plan", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " A brief document that sets out the reason for the licence application, the activities that will be undertaken, how the business is being funded, where the business will operate, the medium term goals of the business and how success will be measured. \n\n A detailed document that includes: \n\n* organisational background\n* details of facilities to be provided\n* marketing plan\n* financial plan\n* risk evaluation and risk management plan\n* governance and management framework\n* legal framework in which the business is operating\n* business objectives for the next 12 months\n* success criteria\n* any other relevant information.\n"}
{"id": "117", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Compliance with remote technical standard (RTS)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Written policies and procedures detailing how you will comply with the  [remote gambling and software technical standards](/standards/remote-gambling-and-software-technical-standards)  (RTS). \n\n"}
{"id": "118", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Constitution", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Any constitution or constitutional documents. These are documents which define the existence of the entity and regulate the structure and control of the entity and its members. \n\n"}
{"id": "119", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Credit report", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": "###  If your business is a limited company based outside the United Kingdom\n\n If your business is a partnership based outside the United Kingdom you will need to send personal credit reports. \n\n"}
{"id": "120", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Existing licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Copies of existing gambling-related licences if your business is already licensed outside Great Britain. If applications are in progress in jurisdictions outside GB but not yet completed please provide details. \n\n"}
{"id": "121", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Forecasts", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " A 12 month profit/loss forecast including a commentary on the assumptions that have been made in creating the forecast. \n\n A three year profit/loss forecast including a commentary on the assumptions that have been made in creating the forecast. \n\n"}
{"id": "122", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Gambling software supply details", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " The name, address and licence number of all of the organisations who provide gambling software to the Applicant. Third party suppliers of software for use in the provision of gambling facilities to customers in Great Britain must be licensed by the Gambling Commission. You may include this in the operational model map so this does not have to be a separate document. \n\n If you are applying for a gambling software licence, you must supply policies and procedures detailing how the business supplies gambling software via remote communication (for example File Transfer Protocol, server downloads). You may include this in the operational model map so this does not have to be a separate document. \n\n"}
{"id": "123", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Group structure chart", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " If your business is a limited company and is part of a larger corporate structure. The chart should show all the companies within the group structure and demonstrate the nature of the link and the percentage of holdings. With a complicated group structure a commentary should also be provided in the business plan. \n\n"}
{"id": "124", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Individual identity documents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " If you are a sole trader, you must provide personal identity documents. \n\n"}
{"id": "125", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Individual's compensation", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " A list of individuals you have compensated more than USD$250,000 (or GBP \u00a3200,000) in the last financial year. \n\n Compensation refers to dividends, bonuses, salaries, employee contract benefits/arrangements or any other remuneration. \n\n The list must include: \n\n* the full name of the individual\n* the amount of compensation they received during the last financial year\n* what form the compensation took\n* the reason the compensation was paid; the date the compensation started\n* the date it ended or is due to end\n* any terms or conditions of the compensation.\n"}
{"id": "126", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Insolvency, administration and or liquidation reports", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Any insolvency, administration or liquidation reports relating to the business (or any parent or sister or subsidiary company of the business). \n\n"}
{"id": "127", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Loan agreements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": "###  For small businesses\n\n For sole proprietors and partnerships, if a loan has been obtained to fund the business provide a copy of the loan agreement. \n\n For all other businesses, provide copies of all loan agreements linked to the company. \n\n For all limited businesses, provide copies of all loan agreements linked to the business. \n\n"}
{"id": "128", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Management structure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " The structure should show all key management positions. \n\n"}
{"id": "129", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Operational model map", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " An operational model map which shows the location and provider/operator of all systems and activities used by the business to deliver gambling services and facilities. \n\n The diagram needs to show the location of key equipment, and the relationship between the systems, activities, and third party providers, including how they interact and/or link together. \n\n"}
{"id": "130", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Ownership structure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": "###  For all businesses\n\n The chart should show who has a financial interest in the business. Anyone with a 3 percent equity or more in the company must be named and the percentage of their holding shown. Anyone with a 10 percent or more equity is a financial controller and must submit an  [Annex A](/licensees-and-businesses/guide/small-scale-operator)  or, if responsible for a key management function, a  [personal licence application](/licensees-and-businesses/guide/personal-management-licence)  . \n\n If the business is part of a larger corporate structure it is acceptable to provide a single chart to show the group structure and the ownership structure. With a complicated ownership structure a commentary should also be provided in the business plan. \n\n"}
{"id": "131", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Partnership agreement", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " If your business is a limited company. \n\n"}
{"id": "132", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Policies and procedures for documents ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Written policies and procedures that explain how the business will meet the following licensing objectives in regard to all the activities applied for: \n\n* keeping crime and disorder out of gambling\n* ensuring that gambling is fair and open\n* ensuring that children and vulnerable people are protected from being harmed by gambling\n* promoting social responsibility in gambling.\n\n The policies must cover all Licence Conditions and Codes of Practice that will apply to the business if a licence is granted and must specifically include a complaints procedure and who will be the  [ADR](/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers)  for the business, the self-exclusion procedure, how the business will keep up-to-date with any changes to  [LCCP](/licensees-and-businesses/lccp/online)  and legislation and, for premises-based businesses, evidence of a  [local risk assessment](/licensees-and-businesses/guide/local-area-risk-assessments)  . \n\n Submitting an industry trade body toolkit is not evidence by itself that you have satisfactory policies. You must demonstrate how you will be implementing the procedures in the toolkit specifically for your business. \n\n Businesses providing remote casino, bingo and virtual event betting and/or non-remote casinos must provide an  [anti-money laundering policy](/licensees-and-businesses/page/for-all-other-gambling-businesses-aml-responsibilities)  . \n\n###  For medium to large businesses\n\n The policies should be supported wherever possible by process maps/flow diagrams which show how they will work in practice, where the escalation and decision points are, who is responsible for making those decisions and what their role in the business is. They should highlight any potential risks to the licensing objectives and the business and detail how these risks will be managed and mitigated. \n\n All businesses (except gaming machine technical and gambling software licences) must conduct a money laundering and terrorist financing risk assessment, which should then be used to inform the operator-s associated policies, procedures and controls. Operators must assess and effectively manage the money laundering and terrorist financing risks applicable to their business, and the responsibility for this lies with the licensed operator, who is accountable for any shortcomings. \n\n"}
{"id": "133", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Public debt and or equity offerings", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Documents relating to any public debt or equity offerings you have lodged in the past 12 months. \n\n"}
{"id": "134", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Rules of play", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Provide copies of the rules of play for the gambling being offered (where applicable). \n\n"}
{"id": "135", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Share certificates", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " If the business is limited by share certificates for all shareholdings in the business of 10 percent or more. \n\n"}
{"id": "136", "section": " What you need to send us when you apply for an operating licence ", "subsection": " System diagram", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " The system diagram and commentary should provide the names and details of any aspects of the provision that the applicant outsources via third-party providers for example: \n\n* payment services\n* age identity providers\n* geolocation verification providers\n* marketing\n* customer service\n* fraud detection\n* server hosting and data storage\n* delivery support\n* administration.\n"}
{"id": "137", "section": " What you need to send us when you apply for an operating licence ", "subsection": " System diagram for end to end process", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " A system diagram details the end-to-end process showing how the gambling activity will work from when a person registers, moves through into the gambling process to the pay-out of winnings providing commentary of the activities that happen at each stage. The system diagram and commentary should also include information on the location of the remote equipment. \n\n"}
{"id": "138", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Terms and conditions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Provide copies of the terms and conditions which customers must agree to prior to gambling (where applicable). If the terms and conditions are not yet finalised please provide a draft copy. \n\n"}
{"id": "139", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Testing strategy", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " **Remote (Online)**  Procedures that show how you will comply with the  [testing strategy](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)  for compliance with  [remote gambling and software technical standards](/standards/remote-gambling-and-software-technical-standards)  . The procedures should include the identity of a third party test house or a declaration of compliance with good practice if testing is to be carried out in-house. \n\n"}
{"id": "140", "section": " What you need to send us when you apply for an operating licence ", "subsection": " Trust documents (trust deed, letter of wishes, letter of consent from trustees)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": "###  Criteria\n\n If your business is a trust or there is a trust involved in the ownership structure, the Commission-s application disclosure requirements for Trusts are the same as those for other entity types and/or individuals that are part of an applicant-s ownership structure. \n\n However, it is important to note that whilst the disclosure requirements set out below are general principles of the information required to support an application, the Commission retains the right to request further information or documents when this is required. \n\n Where the Trust-s ownership equates to 3 percent or above interest in the applicant in your application, you must include: \n\n* a copy of the trust deed\n* a copy of the letter of wishes\n* a copy of the letter of consent from the trustees (i.e. that they have consented to act as trustees).\n"}
{"id": "141", "section": " What you need to send us when you apply for an operating licence ", "subsection": "Trust beneficiaries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " We require an Annex A from those beneficiaries whose interest in the Trust equates to a 10 percent or more controlling interest in the applicant. The Annex A must be submitted online through our  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . If any beneficiary is under 18, then we do not require an Annex A from them. \n\n If the beneficiary-s interest in the Trust equates to less than 10 percent but 3 percent or more, then we require the name, address, and date of birth of all beneficiaries which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "142", "section": " What you need to send us when you apply for an operating licence ", "subsection": "Trustees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " We require an Annex A from all Trustees where the Trust-s interest in the applicant equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n In the case of the Trustee being a company, we require an Annex A from the person or people in that company who have lead responsibility for matters relating to the Trust. \n\n If the Trust-s interest in the applicant equates to equates to less than 10 percent but 3 percent or more, we require the name, address and date of birth of all Trustees which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "143", "section": " What you need to send us when you apply for an operating licence ", "subsection": "Settlor", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " We will not usually require an Annex A from the Settlor. We require the name, address and date of birth of the Settlor which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "144", "section": " What you need to send us when you apply for an operating licence ", "subsection": "Protector", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " We will not usually require an Annex A from the Protector. We require the name, address and date of birth of the Protector which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "145", "section": " What you need to send us when you apply for an operating licence ", "subsection": "Check if you need a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": " Use our online service to see if you need a licence from us. \n\n\n\n [Start  about check if you need a licence](/licensees-and-businesses/page/do-i-need-a-licence) \n\n"}
{"id": "146", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence", "content": "* [What you need to send us when you apply for an operating licence](#)\n* [Annual reports](#annual-reports)\n* [Annual returns](#annual-returns)\n* [Audited accounts](#audited-accounts)\n* [Bank statements](#bank-statements)\n* [Bonus and profit sharing schemes](#bonus-profit-sharing-schemes)\n* [Business Plan](#business-plan)\n* [Certificate of incorporation](#certificate-of-incorporation)\n* [Compliance with remote technical standard (RTS)](#compliance-with-remote-technical-standard-rts)\n* [Constitution](#constitution)\n* [Credit report](#credit-report)\n* [Existing licences](#existing-licences)\n* [Forecasts](#forecasts)\n* [Gambling software supply details](#gambling-software-supply-details)\n* [Group structure chart](#group-structure-chart)\n* [Individual identity documents](#individual-identity-documents)\n* [Individual's compensation](#individuals-compensation)\n* [Insolvency, administration and or liquidation reports](#insolvency-administration-and-or-liquidation-reports)\n* [Loan agreements](#loan-agreements)\n* [Management structure](#management-structure)\n* [Memorandum of association and articles of association](#memorandum-of-association-and-articles-of-association)\n* [Operational model map](#operational-model-map)\n* [Ownership structure](#ownership-structure)\n* [Partnership agreement](#partnership-agreement)\n* [Policies and procedures for documents](#policies-and-procedures-for-documents)\n* [Public debt and or equity offerings](#public-debt-and-or-equity-offerings)\n* [Rules of play](#rules-of-play)\n* [Share certificates](#share-certificates)\n* [System diagram](#system-diagram)\n* [System diagram for end to end process](#system-diagram-for-end-to-end-process)\n* [Terms and conditions](#terms-and-conditions)\n* [Testing strategy](#testing-strategy)\n* [Trust documents (trust deed, letter of wishes, letter of consent from trustees)](#trust-documents-trust-deed-letter-of-wishes-letter-of-consent-from-trustees)\n\n [Print this guide](#) "}
{"id": "147", "section": " Small businesses and sole traders ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/small-scale-operator", "content": "\n>  We call businesses with 3 people or less in relevant management positions small scale operators. \n> \n> \n\n###  Qualifying management positions include:\n\n* overall strategy and delivery of gambling operations\n* financial planning, control and budgeting\n* marketing and commercial development\n* regulatory compliance\n* gambling-related IT provision and security\n* management of licensed activity for a particular area in Great Britain where you have five or more sets of premises for which you hold a premises licence\n* management of a single set of bingo and/or casino licensed premises.\n* nominated officer for anti-money laundering and associated purposes for a casino operator.\n\n A small scale operator may not need to have a  [Personal Management Licence (PML)](/licensees-and-businesses/guide/personal-management-licence)  holder. \n\n If you qualify as a small-scale operator, you will need to  [submit an operating licence application](/service/apply-for-an-operating-licence)  with details of anyone in these positions. \n\n The named people in the qualifying management positions will each need to submit an  [Annex A](/licensees-and-businesses/guide/annex-a-declaration)  along with all of the supporting documents for their application, instead of a PML application. This will make them a named person on Schedule X of your operating licence. \n\n"}
{"id": "148", "section": " Small businesses and sole traders ", "subsection": "Society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/small-scale-operator", "content": " Small scale operators running society lotteries must at all times have a named person with responsibility for promotion of the lottery. This named person needs to be: \n\n* a member, officer, or employee of the society (not an external lottery manager)\n* approved by the Gambling Commission\n* listed on Schedule X of the lottery operating licence.\n\n\n>  Although having just one named person is sufficient to meet the legal requirements, we recommend having more than one named person. This will reduce the risk of having to suspend your lottery should you find yourself without a named person. \n> \n> \n\n"}
{"id": "149", "section": " Small businesses and sole traders ", "subsection": "Casinos", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/small-scale-operator", "content": " We would not normally expect those that are applying for a non-remote or remote casino licences to be small scale operators. \n\n If you think that you qualify for this exemption, you need to be able to demonstrate that those occupying relevant management positions can: \n\n* uphold the licensing objectives\n* adhere to licence conditions and codes of practice\n* manage the particular risks of casino operation effectively with the reduced numbers of relevant people.\n\n It is our view that it would be difficult for any casino operator to satisfy our requirements with only three people in these positions. We would normally expect these businesses to have more than three people occupying these positions and that those individuals will need to have PMLs. \n\n If you believe you can demonstrate effective management and control with just three people, you must explain this clearly with your application and provide relevant supporting evidence to demonstrate that this is the case. \n\n##  Adding or removing a named person from your licence (Schedule X)\n\n##  Adding or removing someone from your operating licence (Schedule Y)\n\n\n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "150", "section": " Small businesses and sole traders ", "subsection": " Adding or removing a named person from your licence (Schedule X)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/small-scale-operator", "content": " To add or remove people on your licence, you must submit a variation application using our  [variation application form](#LmSW4LP22Qv258kEvsD7L)  and pay a fee. The current fees are detailed on the  [making changes to your operating licence](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  page. \n\n\n>  It takes around 8 weeks to consider and approve a person to be added to Schedule X of your operating licence. \n> \n> \n\n"}
{"id": "151", "section": " Small businesses and sole traders ", "subsection": " Adding or removing someone from your operating licence (Schedule Y)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/small-scale-operator", "content": "\n>  This guidance only applies to operating licensees who hold  [General betting (limited)](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)  and who qualify as a  [Small Scale Operator (SSO)](/licensees-and-businesses/guide/small-scale-operator)  . \n> \n> \n\n You can add an on-course representative to Schedule Y of your operating licence to allow them to accept bets on your behalf without your direct supervision. To add or remove people on your licence, you must submit a variation application using our  [variation application form](#LmSW4LP22Qv258kEvsD7L)  and pay a fee. \n\n The current fees are detailed on the  [making changes to your operating licence](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  page. \n\n Any individuals being added to your licence must submit an  [Annex A](/licensees-and-businesses/guide/annex-a-declaration)  for approval. \n\n When adding an on-course representative to take bets on your behalf you must supply a signed contract of employment showing the terms and conditions they are employed under with your variation application. \n\n\n>  It takes around 8 weeks to consider and approve a person to be added to Schedule Y of your operating licence. \n> \n> \n\n"}
{"id": "152", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/small-scale-operator", "content": "* [Small businesses and sole traders](#)\n* [Adding or removing a named person from your licence (Schedule X)](#adding-or-removing-a-named-person-to-your-licence-schedule-x)\n* [Adding or removing someone from your operating licence (Schedule Y)](#adding-or-removing-a-representative-from-your-operating-licence-schedule-y)\n\n [Print this guide](#) "}
{"id": "153", "section": "Arcades", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": " Guidance for licensed and unlicensed Family Entertainment Centres and Adult Gaming Centres. \n\n"}
{"id": "154", "section": "Arcades", "subsection": " Licences and Fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#arcades-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n* [Premises licence](#arcades-licences-and-fees-premises)\n"}
{"id": "155", "section": "Arcades", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Technical standards](#arcades-technical-standards)\n"}
{"id": "156", "section": "Arcades", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": "* [Information you'll need for getting a licence](#arcades-getting-a-licence-information-youll-need-for-getting-a-licence)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "157", "section": "Arcades", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "158", "section": "Arcades", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": " There are three types of amusement arcade under the Gambling Act 2005. \n\n These are: \n\n1. Adult Gaming Centres (AGCs) - high-street outlets with gaming machines only available to over 18s including slots, casino-style games and fruit machines. AGCs must have a Gambling Commission licence.\n2. [Unlicensed Family Entertainment Centres (uFECs)](/authorities/guide/unlicensed-family-entertainment-centres-ufecs)  - such as family-friendly amusement arcades and small arcades in holiday parks and resorts. Unlicensed FECs must have a permit from the local licensing authority.\n3. Family Entertainment Centres (FECs) - larger arcades which cater for a range of ages. They're allowed to provide an unlimited number of certain types of gaming machine in a premises which is open to all ages. Category C machines must be in a segregated, supervised area to stop under 18s from playing. FECs must have a Gambling Commission licence.\n\n Read more about the  [types of amusement arcades](/licensees-and-businesses/page/types-of-amusement-arcade)  . \n\n"}
{"id": "159", "section": "Arcades", "subsection": "Licences and Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": " There are different types of licence that arcade businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n* [**Guidance**  Unlicensed Family Entertainment Centres (UFECs) \n\n UFECs are premises which are wholly or mainly used for making gaming machines available.](/authorities/guide/unlicensed-family-entertainment-centres-ufecs)\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide arcade games in a premises (non-remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n###  Premises licence\n\n You will need a premises licence to provide arcade games to players in a non-remote setting. You will need to apply to the licensing authority the premises is located, to get a premises licence. \n\n\n>  You will need to apply for an operating licence, before you apply for any premises licences. \n> \n> \n\n\n\n* [**Guidance**  Premises licence \n\n Information on premises licences, which businesses require one, and what you need to do before applying.](/licensees-and-businesses/page/premises-licence)\n"}
{"id": "160", "section": "Arcades", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n"}
{"id": "161", "section": "Arcades", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": "* [Adult gaming centre \n\n This licence is for Adult Gaming Centres (AGC), often called arcades. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)\n* [Family entertainment centre \n\n This licence is for Family Entertainment Centres (FEC), often called arcades. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)\n"}
{"id": "162", "section": "Arcades", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Technical standards\n\n All licence holders must comply with our technical standards and requirements. However, these standards should not be used as a measure of reliability, quality or security. \n\n These standards and requirements permit equivalence between different types of technology and do not specify proprietary products or technologies. \n\n Testing regimes for these standards will permit equivalent international standards (ISO). \n\n\n\n* [**Guidance**  Remote gambling and software technical standards (RTS) guidance \n\n Gambling software and remote operating licence holders (including ancillary remote betting) are required to comply with our remote technical standards (RTS).](/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards)\n* [**Standards**  Remote gambling and software technical standards (RTS) \n\n Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.](/standards/remote-gambling-and-software-technical-standards)\n* [**Strategy**  Testing strategy for compliance with remote gambling and software technical standards \n\n Requirements for the timing and procedures for the testing of remote gambling products.](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)\n"}
{"id": "163", "section": "Arcades", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": " You can apply online for an adult gaming centre (AGC) or licensed family entertainment centre (FEC) licence. You do not require a licence for unlicensed family entertainment centres (UFECs). \n\n The length of an arcade application depends on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n\n###  Information you'll need for getting a licence\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "164", "section": "Arcades", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/arcades", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)  (opens in a new tab)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#arcades-technical-standards)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s  [licensing objectives](/about-us/guide/licensing-objectives)  . \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "165", "section": "Betting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": " Information for betting in shops, tracks, racecourses and pools, including real and virtual betting. \n\n"}
{"id": "166", "section": "Betting", "subsection": " Licences and fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#betting-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n* [Premises licence](#betting-licences-and-fees-premises)\n"}
{"id": "167", "section": "Betting", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n"}
{"id": "168", "section": "Betting", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": "* [Information you'll need for your application](#betting-getting-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "169", "section": "Betting", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "170", "section": "Betting", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": " There are three separate definitions of betting under The Gambling Act 2005. \n\n **1.**  Accepting a bet on: \n\n* the outcome of a race, competition or other event or process\n* the likelihood of anything occurring or not occurring\n* whether anything is or is not true.\n\n **2.**  A transaction that relates to the outcome of a race, competition or other event or process may be a bet within the meaning of section 1 even if: \n\n* the race, competition, event or process has already occurred or been completed\n* one party to the transaction knows the outcome.\n\n **3.**  A transaction that relates to the likelihood of anything occurring or not occurring may be a bet within the meaning of section 1 even if: \n\n* the thing has already occurred or failed to occur\n* one party to the transaction knows that the thing has already occurred or failed to occur.\n\n You can read more about the legal definition of betting in  [Part 1 section 9 of the Gambling Act 2005 (opens in a new tab)]( https://www.legislation.gov.uk/ukpga/2005/19/part/1/crossheading/betting) \n\n"}
{"id": "171", "section": "Betting", "subsection": "Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": " Guidance for the betting sector. \n\n\n\n* [**Guidance**  Betting: advice for remote, non-remote and betting intermediaries \n\n Advice note for remote, non-remote and betting intermediaries - October 2013 (updated October 2014)](/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries)\n* [Betting on lotteries and lottery themed gaming products \n\n Information on betting on lotteries and lottery themed gaming products whilst being clear to consumers](/licensees-and-businesses/page/betting-on-lotteries-and-lottery-themed-gaming-products)\n* [Customers knowledge of who they are participating against \n\n Greater transparency is required for customers to ensure they are aware of who they are participating against.](/licensees-and-businesses/page/customers-knowledge-of-who-they-are-participating-against)\n* [**Guidance**  In-play or in-running betting \n\n In-play betting (or in-running or live betting as it is also known) is betting while the event is actually taking place.](/licensees-and-businesses/guide/in-play-or-in-running-betting)\n* [Occasional Use Notices (OUNs) \n\n Licensed gambling businesses can use Occassional Use Notices (OUNs) to provide betting facilities at sporting events such as point-to-point racecourses.](/licensees-and-businesses/page/occasional-use-notices-ouns)\n* [Offering bets on eSports \n\n Betting on electronic sports or eSports should be treated no differently as betting on any other live event. Includes position paper on virtual currencies, eSports and social casino gaming.](/licensees-and-businesses/page/offering-bets-on-esports)\n* [**Guidance**  Pool betting licensing arrangements \n\n Guidance on pool betting licensing arrangements from 13 July 2018 and information on operating models.](/licensees-and-businesses/guide/pool-betting-licensing-arrangements)\n* [Settling bets in accordance with published rules \n\n Information for operators on how to ensure bets are being settled in accordance with our published rules.](/licensees-and-businesses/page/settling-bets-in-accordance-with-published-rules)\n"}
{"id": "172", "section": "Betting", "subsection": "Licences and fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": " There are different types of licence that betting businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide betting in a premises (non-remote) or online (remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n###  Premises licence\n\n You will need a premises licence to provide betting to players in a non-remote setting. You will need to apply to the licensing authority the premises is located, to get a premises licence. \n\n\n>  You will need to apply for an operating licence, before you apply for any premises licences. \n> \n> \n\n\n\n"}
{"id": "173", "section": "Betting", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "174", "section": "Betting", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": "* [Non-remote betting intermediary licence \n\n This licence allows you to bring two or more betting parties together so they can bet against each other, but you never have liability for their bets. An example of a non-remote betting intermediary is a tic-tac at a racecourse. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote general betting limited operating licence \n\n This licence allows you to provide facilities for betting on tracks (for example, horse race courses and greyhound tracks) as an on-course bookmaker. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote general betting standard operating licence \n\n This licence allows you to provide betting facilities at betting shops and at tracks and or courses. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote pool betting operating licence \n\n This licence allows you to operate a pool betting business (if you intend to operate an online pool betting business, you will need the remote pool betting operating licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote betting host real events licence \n\n This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence \n\n This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote betting intermediary operating licence \n\n This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence \n\n This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote general betting limited licence \n\n This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote general betting standard real events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote pool betting licence \n\n This licence allows you to run a pool betting business online (or through other means of remote communication). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n"}
{"id": "175", "section": "Betting", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": "* [Non-remote betting intermediary licence \n\n This licence allows you to bring two or more betting parties together so they can bet against each other, but you never have liability for their bets. An example of a non-remote betting intermediary is a tic-tac at a racecourse. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote general betting limited operating licence \n\n This licence allows you to provide facilities for betting on tracks (for example, horse race courses and greyhound tracks) as an on-course bookmaker. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote general betting standard operating licence \n\n This licence allows you to provide betting facilities at betting shops and at tracks and or courses. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote pool betting operating licence \n\n This licence allows you to operate a pool betting business (if you intend to operate an online pool betting business, you will need the remote pool betting operating licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n"}
{"id": "176", "section": "Betting", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": "* [Remote betting host real events licence \n\n This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence \n\n This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote betting intermediary operating licence \n\n This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence \n\n This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote general betting limited licence \n\n This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote general betting standard real events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote pool betting licence \n\n This licence allows you to run a pool betting business online (or through other means of remote communication). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n"}
{"id": "177", "section": "Betting", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n"}
{"id": "178", "section": "Betting", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": " You can apply online for a licence from us to provide betting activities. \n\n A betting application can take up to x months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you'll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "179", "section": "Betting", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/betting", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#technial-standards)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "180", "section": "Bingo", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": " Information on bingo and details of when you need a licence to run a bingo game. \n\n"}
{"id": "181", "section": "Bingo", "subsection": " Licences and Fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#bingo-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n* [Premises licence](#bingo-licences-and-fees-premises)\n"}
{"id": "182", "section": "Bingo", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Other guidance and information](#bingo-polices-and-guidance-other-guidance-and-information)\n* [Equipment technical requirements](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)\n"}
{"id": "183", "section": "Bingo", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": "* [Information you'll need for your application](#bingo-apply-for-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "184", "section": "Bingo", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "185", "section": "Bingo", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": " There is no legal definition of bingo under the  [Gambling Act 2005 (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)  . However, we have worked with industry stakeholders to define three fundamental principles of bingo. These are: \n\n* bingo must be played as an equal chance game.' Essentially, all players must have the same chance of winning\n* bingo must involve a degree of participation'. For example, players marking their cards, or claiming to have won\n* bingo games must have a clearly defined end point.' The end of the game should be clearly communicated to players.\n\n Read more about  [how bingo is defined](/licensees-and-businesses/guide/page/fundamental-principles-of-bingo#bingo-must-be-played-as-an-equal-chance-game)  . \n\n##  When you need a licence\n\n##  When you may not need a licence\n\n"}
{"id": "186", "section": "Bingo", "subsection": "When you need a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": " Generally, you  **need a licence**  from us to provide bingo to players for  **commercial gain**  in Great Britain. \n\n You must have a licence if you want to run any kind of online or 'remote' bingo, such as using gambling websites and apps. \n\n Your licence must cover the appropriate activity. If you are providing bingo from a premises, you'll also need a licence from the local licensing authority where the premises will be located. \n\n"}
{"id": "187", "section": "Bingo", "subsection": "When you may not need a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": " There are some exceptions where you do not need a licence to run bingo, including  [bingo for fundraising](/licensees-and-businesses/guide/page/bingo-for-fundraising)  . \n\n Read our guide on  [how to run bingo legally](/licensees-and-businesses/guide/how-to-run-a-game-of-bingo)  to find out the rules for the type of gaming you plan to run and whether you'll need a licence or permit. \n\n"}
{"id": "188", "section": "Bingo", "subsection": "Licences and Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": " There are different types of licences that bingo businesses may need to apply for. \n\n You may need more than one of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)  .\n\n We issue operating licences and personal licences. Premises licences are issued by local licensing authorities. \n\n You'll need an operating licence to provide bingo to players in bingo halls and remote bingo services where people pay to play. \n\n\n\n* [**Guidance**  How bingo is defined \n\n The fundamental principles of bingo and how bingo is defined.](/licensees-and-businesses/guide/how-bingo-is-defined)\n* [**Guidance**  How to run bingo legally \n\n Find out more about the different kinds of gaming and check whether or not you'll need a licence.](/licensees-and-businesses/guide/how-to-run-a-game-of-bingo)\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide bingo games in a premises (non-remote) or online (remote). \n\n If you are hosting bingo games for other licensed operators to provide to players, you will need a game host licence. \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n###  Premises licence\n\n You'll need a premises licence to provide bingo to players in a non-remote setting. For example, at a bingo hall. \n\n You must apply to the licensing authority the premises is located in to get a premises licence. \n\n\n>  You'll need to apply for an operating licence  **before**  you apply for any premises licences. \n> \n> \n\n\n\n* [**Guidance**  Premises licence \n\n Information on premises licences, which businesses require one, and what you need to do before applying.](/licensees-and-businesses/page/premises-licence)\n\n###  Information from other websites\n\n We are not responsible for content on external websites. These links will open in a new tab. \n\n [Find your local council on GOV.UK](https://www.gov.uk/find-local-council \"Link opens in a new tab\")"}
{"id": "189", "section": "Bingo", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "190", "section": "Bingo", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": "* [Non-remote bingo operating licence \n\n This licence allows you to provide facilities for playing bingo games at licensed bingo premises, or in clubs and premises with alcohol licences, and where the bingo games are played on the same site. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Remote bingo operating licence \n\n This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Remote bingo game host operating licence \n\n This activity allows you to provide remote bingo under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n"}
{"id": "191", "section": "Bingo", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": "* [Non-remote bingo operating licence \n\n This licence allows you to provide facilities for playing bingo games at licensed bingo premises, or in clubs and premises with alcohol licences, and where the bingo games are played on the same site. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n"}
{"id": "192", "section": "Bingo", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": "* [Remote bingo operating licence \n\n This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Remote bingo game host operating licence \n\n This activity allows you to provide remote bingo under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n"}
{"id": "193", "section": "Bingo", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Other guidance and information\n\n Bingo-specific guidance and information. \n\n\n\n* [**Guidance**  Bingo and casino technical requirements \n\n The technical requirements that regulate bingo and casino equipment.](/licensees-and-businesses/page/bingo-and-casino-technical-requirements)\n* [**Guidance**  Age restrictions in bingo premises \n\n Guidance and information regarding the age restrictions in bingo premises.](/licensees-and-businesses/page/age-restrictions-in-bingo-premises)\n###  Equipment technical requirements\n\n These technical requirements will regulate bingo and casino equipment in two different situations: \n\n* equipment that is used on premises in Great Britain to provide casino games, and\n* bingo games to the public and equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the Act.\n\n These Requirements cover a variety of equipment including a 'live' roulette wheel and bingo tickets. They do not cover gaming machines. \n\n\n\n* [**Standards**  Bingo and casino technical requirements \n\n Bingo and casino technical requirements under section 85 and section 89 of the Gambling Act 2005.](/standards/bingo-and-casino-technical-requirements)\n"}
{"id": "194", "section": "Bingo", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": " You can apply online for a licence from us to provide bingo activities. \n\n A bingo application can take up to 6 months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you'll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n For bingo licence applications, this includes: \n\n* ownership and management structure diagrams\n* copies of your policies and procedures in relation to your obligations under the Licence Conditions and Codes of Practice (LCCP)\n* customer terms and conditions\n* rules of play\n* bank statements, audited accounts, annual returns and proof of source of funds\n* technical diagrams, software supply methods and infrastructure diagrams for remote operating applications\n* details of shareholders.\n\n You will be able to upload electronic copies of documents as part of your application. \n\n\n>  Unless we ask you to, do not send documents to us in the post. \n> \n> \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "195", "section": "Bingo", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/bingo", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. \n\n To be compliant as a licence holder, you must understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence Conditions and Codes of Practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "196", "section": "Casino", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": " Information for casinos under the 1968 and 2005 Acts. \n\n"}
{"id": "197", "section": "Casino", "subsection": " Licences and fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#casino-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Economic Crime Levy](#casino-the-economic-crime-levy)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Premises licence](#casino-licences-and-fees-premises)\n"}
{"id": "198", "section": "Casino", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Casino games](#casino-legislation-and-policies-policies-and-guidance)\n* [Equipment technical requirements](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)\n"}
{"id": "199", "section": "Casino", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": "* [Information you-ll need for your application](#casino-getting-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "200", "section": "Casino", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "201", "section": "Casino", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": " The Gambling Act 2005 defines a casino as an arrangement whereby people are given an opportunity to participate in one or more casino games. \n\n You can read more about the legal definition of casinos in  [Part 1 section 7 of the Gambling Act 2005 (opens in a new tab)]( https://www.legislation.gov.uk/ukpga/2005/19/section/7)  . \n\n"}
{"id": "202", "section": "Casino", "subsection": "Licences and fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": " There are different types of licence that casino businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide casino games in a premises (non-remote) or online (remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Economic Crime Levy\n\n The Economic Crime Levy is an annual charge on entities who are supervised under the  [Money Laundering Regulations (opens new tab)](https://www.legislation.gov.uk/uksi/2017/692/made)  . \n\n\n\n* [**Guidance**  The Economic Crime Levy \n\n Gambling Commission's guidance on the Economic Crime Levy and how licensed casino operators can prepare for it.](/guidance/the-economic-crime-levy)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Premises licence\n\n You will need a premises licence to provide casino games to players in a non-remote setting. You will need to apply to the licensing authority the premises is located, to get a premises licence. \n\n\n>  You will need to apply for an operating licence, before you apply for any premises licences. \n> \n> \n\n\n\n* [**Guidance**  Casino permitted areas \n\n The local licensing authority areas permitted to site small and large casinos.](/licensees-and-businesses/page/casino-permitted-areas)\n"}
{"id": "203", "section": "Casino", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "204", "section": "Casino", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n* [Non-remote 1968 Act casino operating licence \n\n If you wish to operate a casino premises which was originally granted permissions under the Gaming Act 1968, and which converted under the \u2018grandfathering- arrangements of the Gambling Act 2005, you should contact us to find out what you need to do. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [Non-remote 2005 Act casino operating licence \n\n Fees for non-remote Casino 2005 Act operating licences have been based on annual gross gambling yield (GGY) rather than the type of premises licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [Remote casino game host operating licence \n\n This activity allows you to provide remote casino under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n* [Remote casino operating licence \n\n This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n"}
{"id": "205", "section": "Casino", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n* [Non-remote 1968 Act casino operating licence \n\n If you wish to operate a casino premises which was originally granted permissions under the Gaming Act 1968, and which converted under the \u2018grandfathering- arrangements of the Gambling Act 2005, you should contact us to find out what you need to do. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [Non-remote 2005 Act casino operating licence \n\n Fees for non-remote Casino 2005 Act operating licences have been based on annual gross gambling yield (GGY) rather than the type of premises licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n"}
{"id": "206", "section": "Casino", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": "* [Remote casino game host operating licence \n\n This activity allows you to provide remote casino under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n* [Remote casino operating licence \n\n This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n"}
{"id": "207", "section": "Casino", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Casino games\n\n The following guidance is specific to casino games, and is relevant to those who hold a casino licence. \n\n\n\n* [**Guidance**  Casino games \n\n Gambling businesses may offer new casino games without obtaining approval from the Gambling Commission.](/licensees-and-businesses/page/casino-games)\n###  Equipment technical requirements\n\n These technical requirements will regulate bingo and casino equipment in two different situations: \n\n* equipment that is used on premises in Great Britain to provide casino games, and\n* bingo games to the public and equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the Act.\n\n These Requirements cover a variety of equipment including a 'live' roulette wheel and bingo tickets. They do not cover gaming machines. \n\n\n\n* [**Standards**  Bingo and casino technical requirements \n\n Bingo and casino technical requirements under section 85 and section 89 of the Gambling Act 2005.](/standards/bingo-and-casino-technical-requirements)\n"}
{"id": "208", "section": "Casino", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": " You can apply online for a licence from us to provide casino activities. \n\n A casino application can take up to x months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you-ll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "209", "section": "Casino", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/casino", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "210", "section": "Gaming machines and software", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": " Policies for gaming machines and gambling software including technical standards, testing strategies and test houses. \n\n"}
{"id": "211", "section": "Gaming machines and software", "subsection": " Licences and Fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#gaming-machines-and-software-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n"}
{"id": "212", "section": "Gaming machines and software", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Technical standards](#generic-technical-standards)\n"}
{"id": "213", "section": "Gaming machines and software", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": "* [Information you'll need for your application](#gaming-machines-and-software-getting-a-licence-information-youll-need-for)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "214", "section": "Gaming machines and software", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "215", "section": "Gaming machines and software", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": " Gaming machines and software is an in-depth sector. The wide definition of gaming machines is a machine that is designed or adapted for use by people to gamble (whether or not it can be used for other purposes). \n\n You can read more about the legal definition of gaming machines and software in  [Section 235 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/notes/division/5/3/10/30/1 )  . \n\n"}
{"id": "216", "section": "Gaming machines and software", "subsection": "Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": " Guidance for gaming machines and software. \n\n\n\n* [**Guidance**  Gaming machine categories \n\n A gaming machine is defined by the Gambling Act 2005 as a machine that is designed or adapted for use by individuals to gamble.](/licensees-and-businesses/guide/gaming-machine-categories)\n* [**Guidance**  Gaming machine 'In Game' gambles \n\n Guidance on what constitutes 'in game' gambles and the regulations around them.](/licensees-and-businesses/guide/guidance-note-on-gaming-machine-in-game-gambles)\n* [**Guidance**  Lottery ticket vending machines \n\n Information on lottery vending machines and the regulations around them.](/licensees-and-businesses/guide/lottery-ticket-vending-machines)\n* [**Guidance**  When a machine is available for use \n\n Information on when we consider a game machine to be available to use and common questions around this.](/licensees-and-businesses/guide/when-a-machine-is-available-for-use)\n* [**Guidance**  Non-complex cat D gaming machines (crane grabs) \n\n Certain types of machine currently operated as skill with prize (SWP).](/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs)\n"}
{"id": "217", "section": "Gaming machines and software", "subsection": "Licences and Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": " There are different types of licence that gaming machine and or software businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide gaming machines and or software in a premises (non-remote) or online (remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n"}
{"id": "218", "section": "Gaming machines and software", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "219", "section": "Gaming machines and software", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n* [Non-remote gambling software licence \n\n This licence allows you to manufacture, supply, install or adapt gambling software through means of non-remote communication, such as by uploading to CD or memory stick. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence)\n* [Non-remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Non-remote general betting standard operating licence \n\n This licence allows you to provide betting facilities at betting shops and at tracks and or courses. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n"}
{"id": "220", "section": "Gaming machines and software", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n* [Non-remote gambling software licence \n\n This licence allows you to manufacture, supply, install or adapt gambling software through means of non-remote communication, such as by uploading to CD or memory stick. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence)\n* [Non-remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Non-remote general betting standard operating licence \n\n This licence allows you to provide betting facilities at betting shops and at tracks and or courses. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n"}
{"id": "221", "section": "Gaming machines and software", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": "* [Remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n"}
{"id": "222", "section": "Gaming machines and software", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Technical standards\n\n All licence holders must comply with our technical standards and requirements. However, these standards should not be used as a measure of reliability, quality or security. \n\n These standards and requirements permit equivalence between different types of technology and do not specify proprietary products or technologies. \n\n Testing regimes for these standards will permit equivalent international standards (ISO). \n\n\n\n* [**Guidance**  Remote gambling and software technical standards (RTS) guidance \n\n Gambling software and remote operating licence holders (including ancillary remote betting) are required to comply with our remote technical standards (RTS).](/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards)\n* [**Standards**  Remote gambling and software technical standards (RTS) \n\n Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.](/standards/remote-gambling-and-software-technical-standards)\n* [**Strategy**  Testing strategy for compliance with remote gambling and software technical standards \n\n Requirements for the timing and procedures for the testing of remote gambling products.](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)\n* [**Guidance**  Test houses \n\n All gambling products must have been tested by an approved test house before they are released to the market.](/licensees-and-businesses/page/test-houses)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n* [**Guidance**  Technical standards: security requirements \n\n Our testing strategy requires a third party annual security audit against particular sections of ISO/IEC 27001:2013.](/licensees-and-businesses/page/technical-standards-security-requirements)\n* [**Guidance**  Security audit advice \n\n For holders of all remote gambling operator licences including specified remote lottery licences.](/licensees-and-businesses/guide/security-audit-advice)\n"}
{"id": "223", "section": "Gaming machines and software", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": " You can apply online for a licence from us to provide gaming machine and or software activities. \n\n An application for gaming machines and or software can take up to x months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you'll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "224", "section": "Gaming machines and software", "subsection": "When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/gaming-machines-and-software", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#generic-technical-standards)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "225", "section": "Lotteries", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": " Information for running lotteries and raffles including guidance for External Lottery Managers (ELMs). \n\n"}
{"id": "226", "section": "Lotteries", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n"}
{"id": "227", "section": "Lotteries", "subsection": " Licences and fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#lotteries-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n"}
{"id": "228", "section": "Lotteries", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": "* [Information you'll need for your application](#lotteries-getting-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "229", "section": "Lotteries", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": "* [Compliance](#generic-compliance)\n* [Sector specific compliance](#lotteries-sector-specific-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "230", "section": "Lotteries", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": " Under the Gambling Act 2005, an arrangement is a lottery if it satisfies one of the following descriptions. \n\n Lotteries fall under two categories. \n\n An arrangement is a simple lottery if: \n\n* people are required to pay in order to participate in the arrangement\n* in the course of the arrangement one or more prizes are allocated to one or more members of a class\n* the prizes are allocated by a process which relies entirely on chance.\n\n An arrangement is a complex lottery if: \n\n* people are required to pay in order to participate in the arrangement,\n* in the course of the arrangement one or more prizes are allocated to one or more members of a class\n* the prizes are allocated by a series of processes\n* the first of those processes relies entirely on chance.\n\n You can read more about the legal definition of lotteries in  [Part 1 section 14 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/part/1/crossheading/lottery)  . \n\n"}
{"id": "231", "section": "Lotteries", "subsection": "Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": " Information on lotteries, local authority lotteries and External Lottery Managers (ELMs). \n\n\n\n* [Society lotteries \n\n Information for societies who want to run a lottery or raffle, and what the regulations are around such lotteries.](/licensees-and-businesses/page/society-lotteries)\n* [**Guidance**  External Lottery Managers (ELMs) - Lotteries \n\n Information on External Lottery Managers and their role in arranging a lottery on behalf of a society or local authority.](/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries)\n* [**Guidance**  Promoting society and local authority lotteries \n\n Advice for society and local authority lotteries which require a licence or registration September 2014 (updated July 2020)](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)\n* [**Guidance**  Promoting multiple society lotteries \n\n Advice for society lotteries, local authority lotteries and external lottery managers promoting individual lotteries under one brand.](/licensees-and-businesses/guide/promoting-multiple-society-lotteries)\n* [**Guidance**  How to run a lottery or fundraiser \n\n Check if you need a licence to run a lottery or fundraiser and make sure you are fundraising legally.](/public-and-players/guide/how-to-run-a-lottery-or-fundraiser)\n* [**Guidance**  Lotteries toolkit \n\n This lottery toolkit contains advice, quick guides and case studies to help you in your regulatory responsibilities.](/authorities/guide/lotteries-toolkit)\n* [**Guidance**  Lottery proceeds - Advice note April 2013 (Updated July 2020) \n\n Advice for society lotteries, local authority lotteries and external lottery managers about the requirements relating to the distribution of lottery proceeds.](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)\n"}
{"id": "232", "section": "Lotteries", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilites are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n"}
{"id": "233", "section": "Lotteries", "subsection": "Licences and fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": " There are different types of licence that lottery businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide lotteries in a premises (non-remote) or online (remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n"}
{"id": "234", "section": "Lotteries", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "235", "section": "Lotteries", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": "* [Non-remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)\n* [Non-remote society lottery operating licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)\n* [Remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Remote society lottery licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n"}
{"id": "236", "section": "Lotteries", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": "* [Non-remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)\n* [Non-remote society lottery operating licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)\n"}
{"id": "237", "section": "Lotteries", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": "* [Remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Remote society lottery licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n"}
{"id": "238", "section": "Lotteries", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": " You can apply online for a licence from us to provide lottery activities. \n\n\n\n###  Information you'll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "239", "section": "Lotteries", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/lotteries", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  Sector specific compliance\n\n Guidance and information for the lottery sector. \n\n\n\n* [**Guidance**  Lotteries: sector specific compliance \n\n Sector specific compliance for lotteries (or raffles) and the regulations around them.](/licensees-and-businesses/page/lotteries-sector-specific-compliance)\n* [**Guidance**  Lottery submissions guidance \n\n Guidance for information collected in the Lottery Submissions service.](/guidance/lottery-submissions-guidance)\n* [**Guidance**  Using SMS short codes for lottery promotion \n\n Guidance around using SMS short codes to promote lotteries.](/licensees-and-businesses/page/using-sms-short-codes-for-lottery-promotion)\n* [**Guidance**  Societies running lotteries for other good causes \n\n Guidance for societies who want to run a lottery for other good causes, and the rules and regulations around such lotteries.](/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes)\n* [**Guidance**  Lottery proceeds - Advice note April 2013 (Updated July 2020) \n\n Advice for society lotteries, local authority lotteries and external lottery managers about the requirements relating to the distribution of lottery proceeds.](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "240", "section": "Remote", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": " Guidance and technical standards for businesses providing gambling online, through apps or via TV or other devices. \n\n"}
{"id": "241", "section": "Remote", "subsection": " Licences and Fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#remote-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n* [Premises licence](#remote-licences-and-fees-premises)\n"}
{"id": "242", "section": "Remote", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Technical standards](#generic-technical-standards)\n* [Equipment technical requirements](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)\n"}
{"id": "243", "section": "Remote", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": "* [Information you-ll need for your application](#generic-getting-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "244", "section": "Remote", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "245", "section": "Remote", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": " Remote gambling includes all forms of gambling where players take part by using forms of remote communication. \n\n This includes: \n\n* the internet\n* telephone\n* TV\n* radio, or\n* any other kind of technology for gambling remotely.\n\n Examples of remote gambling include: \n\n* betting and slots apps on mobile phones and tablets\n* self-service betting terminals in betting shops\n* betting on live or virtual games and events online, such as  [in-play betting](/licensees-and-businesses/guide/in-play-or-in-running-betting)  .\n\n You can read more about the legal definition of remote gambling in  [Part 1 section 4 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/4)  . \n\n You need a licence from us if you provide facilities for remote gambling to consumers in Great Britain. \n\n###  If your business is based abroad\n\n You  **must**  have a licence to serve British consumers. For example, if your business is based in Malta, but your betting website or app can be played by people in England, Scotland or Wales. \n\n"}
{"id": "246", "section": "Remote", "subsection": "Guidance ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": " Guidance for the remote sector. \n\n\n\n* [**Guidance**  What is gambling software? \n\n An advice note, from June 2014 on the definition of gambling software, relevant statutory provisions and licence requirements.](/licensees-and-businesses/guide/what-is-gambling-software)\n* [Key equipment \n\n We do not specify where your remote gambling equipment must be located.](/licensees-and-businesses/page/key-equipment)\n* [**Guidance**  Live return to player performance monitoring of games of chance \n\n As of 1 September 2016 remote operators are required to monitor the performance of the games they offer.](/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance)\n"}
{"id": "247", "section": "Remote", "subsection": "Licences and Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": " There are different types of licence that remote businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)  .\n\n If you have premises which are providing remote gambling, you will need a  [premises licence](/licensees-and-businesses/page/premises-licence)  issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide remote gambling. \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n###  Premises licence\n\n If you intend to provide remote gambling from a premises, you will need a premises licence. You will need to apply to the licensing authority the premises is located in. \n\n\n>  You will need to apply for an operating licence  **before**  you apply for any premises licences. \n> \n> \n\n\n\n* [**Guidance**  Premises licence \n\n Information on premises licences, which businesses require one, and what you need to do before applying.](/licensees-and-businesses/page/premises-licence)\n\n###  Information from other websites\n\n We are not responsible for content on external websites. These links will open in a new tab. \n\n [Find your local council on GOV.UK](https://www.gov.uk/find-local-council \"Link opens in a new tab\")"}
{"id": "248", "section": "Remote", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": "* [All](#all)\n* [Remote](#Remote)\n* [Non-remote](#Non-remote)\n\n##  All activities\n\n##  Remote licence activities\n\n##  Non-remote licence activities\n\n"}
{"id": "249", "section": "Remote", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": "* [Remote betting host real events licence \n\n This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence \n\n This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote betting intermediary operating licence \n\n This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence \n\n This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote bingo game host operating licence \n\n This activity allows you to provide remote bingo under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n* [Remote bingo operating licence \n\n This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Remote casino game host operating licence \n\n This activity allows you to provide remote casino under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n* [Remote casino operating licence \n\n This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n* [Remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Remote gambling software licence \n\n This licence allows you to manufacture, supply, install or adapt gambling software by means of remote communication. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)\n* [Remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote general betting limited licence \n\n This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote general betting standard real events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote pool betting licence \n\n This licence allows you to run a pool betting business online (or through other means of remote communication). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n* [Remote society lottery licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n"}
{"id": "250", "section": "Remote", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": "* [Remote betting host real events licence \n\n This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence \n\n This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote betting intermediary operating licence \n\n This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence \n\n This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote bingo game host operating licence \n\n This activity allows you to provide remote bingo under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n* [Remote bingo operating licence \n\n This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Remote casino game host operating licence \n\n This activity allows you to provide remote casino under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n* [Remote casino operating licence \n\n This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n* [Remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Remote gambling software licence \n\n This licence allows you to manufacture, supply, install or adapt gambling software by means of remote communication. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)\n* [Remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote general betting limited licence \n\n This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote general betting standard real events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote pool betting licence \n\n This licence allows you to run a pool betting business online (or through other means of remote communication). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n* [Remote society lottery licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n"}
{"id": "251", "section": "Remote", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n"}
{"id": "252", "section": "Remote", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are applicable to all licensees. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Technical standards\n\n All licence holders must comply with our technical standards and requirements. However, these standards should not be used as a measure of reliability, quality or security. \n\n These standards and requirements permit equivalence between different types of technology and do not specify proprietary products or technologies. \n\n Testing regimes for these standards will permit equivalent international standards (ISO). \n\n\n\n* [**Guidance**  Remote gambling and software technical standards (RTS) guidance \n\n Gambling software and remote operating licence holders (including ancillary remote betting) are required to comply with our remote technical standards (RTS).](/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards)\n* [**Standards**  Remote gambling and software technical standards (RTS) \n\n Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.](/standards/remote-gambling-and-software-technical-standards)\n* [**Strategy**  Testing strategy for compliance with remote gambling and software technical standards \n\n Requirements for the timing and procedures for the testing of remote gambling products.](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)\n* [**Guidance**  Test houses \n\n All gambling products must have been tested by an approved test house before they are released to the market.](/licensees-and-businesses/page/test-houses)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n* [**Guidance**  Technical standards: security requirements \n\n Our testing strategy requires a third party annual security audit against particular sections of ISO/IEC 27001:2013.](/licensees-and-businesses/page/technical-standards-security-requirements)\n* [**Guidance**  Security audit advice \n\n For holders of all remote gambling operator licences including specified remote lottery licences.](/licensees-and-businesses/guide/security-audit-advice)\n###  Equipment technical requirements\n\n These technical requirements will regulate bingo and casino equipment in two different situations: \n\n* equipment that is used on premises in Great Britain to provide casino games, and\n* bingo games to the public and equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the Act.\n\n These Requirements cover a variety of equipment including a 'live' roulette wheel and bingo tickets. They do not cover gaming machines. \n\n\n\n* [**Standards**  Bingo and casino technical requirements \n\n Bingo and casino technical requirements under section 85 and section 89 of the Gambling Act 2005.](/standards/bingo-and-casino-technical-requirements)\n"}
{"id": "253", "section": "Remote", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": " You can apply online for a licence from us to provide remote games. \n\n A remote application can take up to x months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you-ll need for your application\n\n Details of the information we'll ask you for when you apply for a licence. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "254", "section": "Remote", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/sectors/sector/remote", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#generic-technical-standards)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "255", "section": " Compliance assessments ", "subsection": "Notification of an assessment", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " If you are required to take part in a compliance assessment, we will normally send you a formal notification by letter. However, we will conduct unannounced assessments where it is appropriate. \n\n Where an unannounced assessment is conducted our staff will always identify themselves when they arrive and show their Gambling Commission identification. Should you have any concerns over the legitimacy of an individual please call our Contact Centre on 0121 230 6666. \n\n Where an assessment is announced the notification letter will provide the following details: \n\n* date and time of the assessment\n* key persons required to attend\n* how the assessment will be conducted, which could include a site visit or assessment via video conferencing technology\n* information that we require in advance of the assessment\n* we may conduct a thematic assessment by questionnaire.\n\n##  Preparation for the assessment\n\n##  The assessment\n\n##  Full assessments\n\n##  Targeted assessment\n\n##  Thematic assessments\n\n##  Assessment findings\n\n##  No follow up required\n\n##  Improvement notice\n\n##  Consideration of regulatory action\n\n##  Special measures\n\n##  Reactive compliance enquiries\n\n\n\n---\n\n Last updated: 9 September 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "256", "section": " Compliance assessments ", "subsection": " Preparation for the assessment", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " Before the assessment is conducted, we will: \n\n* agree and communicate an agenda for the assessment, which may be subject to change depending on assessment findings\n* request key policies and procedures\n* request other key documents, where appropriate\n* conduct open-source checks in relation to your gambling business, which may include reviewing advertising and promotions.\n\n We may: \n\n* request access to a test account which would allow us to view your website behind the sign in screen\n* we may conduct a review of any online gambling products that you promote\n* where appropriate, we may conduct unannounced on-site premises visits.\n\n You should confirm your attendance at the assessment, and we would expect that the times and dates are followed, unless there is significant reason for a change. \n\n"}
{"id": "257", "section": " Compliance assessments ", "subsection": " The assessment", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " Our assessments are conducted on the basis of \u2018show me, don-t tell me-. \n\n We want you to demonstrate to us how your business is compliant, rather than providing verbal explanations. You should be prepared to show us evidence of how procedures work in practice. \n\n The type of assessments that we will conduct include: \n\n* full assessment\n* targeted assessment\n* thematic assessment.\n"}
{"id": "258", "section": " Compliance assessments ", "subsection": " Full assessments", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " A full assessment is an in-depth review of your business's compliance with the  [licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)  . \n\n A full assessment will typically consist of: \n\n* a website review\n* marketing and advertising review\n* interviews with key persons\n* a review of key policies and procedures and controls and how they are implemented in practice. Including anti-money laundering and safer gambling\n* a review of a sample of customer accounts.\n\n A full assessment will usually require attendance of your staff for 3 to 5 days, depending on the size and complexity of your business. Details of daily attendance will be agreed with our staff prior to the assessment. \n\n"}
{"id": "259", "section": " Compliance assessments ", "subsection": " Targeted assessment", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " A targeted assessment will focus on one or more specific areas of your business and will not cover all requirements of the LCCP. \n\n However, if failings are discovered during a targeted assessment, we may review the wider business and conduct a full assessment. A targeted assessment will often be a follow-up to a full assessment to check improvements have been put in place. \n\n A targeted assessment will generally take 1 to 3 days and will cover some of the elements detailed for a  [full assessment](/licensees-and-businesses/guide/compliance-assessments#full-assessments)  . \n\n"}
{"id": "260", "section": " Compliance assessments ", "subsection": " Thematic assessments", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " We may conduct thematic assessments where we are assessing one or more specific elements of your business. \n\n Typically, this type of exercise will include a number of licensees and will be a very specific assessment. \n\n We may conduct this type of assessment using some of the elements of a full assessment, or we may conduct this by way of questionnaire or discussion with key persons. \n\n This type of assessment may be conducted where we wish to test the implementation of new LCCP requirements, or where we are looking to test the level of compliance for specific elements of a business. \n\n This type of assessment will usually take no more than a day. \n\n"}
{"id": "261", "section": " Compliance assessments ", "subsection": " Assessment findings", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " Key concerns or good practice will be highlighted by our staff during the assessment. We aim to communicate the key findings of the assessment in a letter, within 14 days of the completion of the assessment. The letter will notify the outcome of the assessment and what happens next. \n\n There are 3 outcomes from an assessment: \n\n* no follow up required\n* improvement notice\n* consideration of regulatory action.\n"}
{"id": "262", "section": " Compliance assessments ", "subsection": "No follow up required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " You will receive this letter following an assessment where there are no issues, or very minor issues identified. \n\n"}
{"id": "263", "section": " Compliance assessments ", "subsection": "Improvement notice", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " You will receive this letter following an assessment where we have identified serious failings, but we are assured that there is no risk of consumer harm or significant risks to the licensing objectives. We must have confidence that you are able to put these things right at pace. You will be given a maximum of 3 months, although depending on the issue we may give you significantly less than 3 months, to become compliant. We will reassess these areas after 3 months. \n\n"}
{"id": "264", "section": " Compliance assessments ", "subsection": "Consideration of regulatory action", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " Where we have identified breaches of our LCCP and there is evidence of consumer harm or risk of consumer harm, or there are risks to the licensing objectives, you will receive this letter. This letter means that we are considering whether the issues identified are sufficiently serious to open a regulatory investigation. \n\n The outcome of that investigation may include suspension of your personal or operating licence, a review of your licence or a financial settlement. Other less formal action such as placing you in \u2018special measures- or issuing a warning may also be appropriate. \n\n"}
{"id": "265", "section": " Compliance assessments ", "subsection": " Special measures", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " To increase the tools available to us and to ensure swift interventions with failing licensees we have been piloting a \u2018special measures- scheme. The aim of this process is to raise standards immediately under strict supervision. Where licensees are being considered for regulatory action, we may consider special measures and notify you that it is an option. Special measures is an opportunity to achieve compliance before formal action. Failure to achieve compliance during the special measures process would lead to a regulatory investigation. \n\n###  Special measures is only appropriate if:\n\n* there is an acceptance of failings\n* we have a high level of confidence that a licensee can become compliant quickly, and they have demonstrated this during the assessment\n* actions which mitigate the risks to the licensing objectives and consumer harm are put in place immediately\n* there isn-t a history of protracted non-compliance\n* there isn-t evidence of significant consumer harm\n* there is an offer to divest any profit made from non-compliance.\n"}
{"id": "266", "section": " Compliance assessments ", "subsection": " Reactive compliance enquiries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": " Where we have received information or have concerns which suggest that a licensee may have fallen below the standards expected, we will conduct further enquiries. \n\n This will also include compliance assessments undertaken by Local Authorities that are referred to the Commission. This may be through formal information requests or through targeted compliance assessments. \n\n\n>  We have powers to make formal information requests and licensees will be expected to provide full responses within the deadline provided. \n> \n> \n\n"}
{"id": "267", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments", "content": "* [Compliance assessments](#)\n* [Preparation for the assessment](#preparation-for-the-assessment)\n* [The assessment](#the-assessment)\n* [Full assessments](#full-assessments)\n* [Targeted assessment](#targeted-assessment)\n* [Thematic assessments](#thematic-assessments)\n* [Assessment findings](#assessment-findings)\n* [Special measures](#special-measures)\n* [Reactive compliance enquiries](#reactive-compliance-enquiries)\n\n [Print this guide](#) "}
{"id": "268", "section": "Licence Conditions and Codes of Practice", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp", "content": " The Licence Conditions and Codes of Practice (LCCP) is a very important part of running your business and we recommend you subscribe to our e-bulletin so we can notify you of any changes. \n\n##  View and search the LCCP online\n\n We will consult widely on any changes so come back to this page frequently to check for the most up to date information. \n\n We think that the most effective regulatory approach is to focus on the outcomes to be achieved. \n\n In some areas we specify particular rules or processes, but where possible, we aim to allow you to take your own approach to meet our requirements. \n\n The LCCP is\u202fnot static, we make amendments or additions to take account of developments in the industry or emerging evidence on the most effective means of promoting socially responsible gambling. \n\n##  Print or download a copy of the LCCP\n\n##  Print or download sector specific extracts of the LCCP\n\n##  Keep updated with e-bulletin\n\n"}
{"id": "269", "section": "Licence Conditions and Codes of Practice", "subsection": "View and search the LCCP online", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp", "content": " You can now view the full LCCP online, navigate through sections and find related information the conditions and codes of practice. \n\n Version effective from 12 September 2022 \n\n [View the LCCP online](/licensees-and-businesses/lccp/online) "}
{"id": "270", "section": "Licence Conditions and Codes of Practice", "subsection": "Print or download a copy of the LCCP", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp", "content": " You can download the full LCCP as a HTML file or as a PDF. You can also print it out in full. \n\n [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/print) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n"}
{"id": "271", "section": "Licence Conditions and Codes of Practice", "subsection": "Print or download sector specific extracts of the LCCP", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp", "content": " You can download the extract as a HTML file or as a PDF. You can also print it out in full. \n\n [Arcades extract](/licensees-and-businesses/lccp/print/arcades) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Betting extract](/licensees-and-businesses/lccp/print/betting) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Bingo extract](/licensees-and-businesses/lccp/print/bingo) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Casino extract](/licensees-and-businesses/lccp/print/casino) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Gaming machines and gambling software extract](/licensees-and-businesses/lccp/print/machines) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Lotteries extract](/licensees-and-businesses/lccp/print/lotteries) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n [Personal licences extract](/licensees-and-businesses/lccp/print/personal) \n\n Version effective from 12 September 2022 \n\n HTML Document \n\n"}
{"id": "272", "section": "Licence Conditions and Codes of Practice", "subsection": "Keep updated with e-bulletin", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp", "content": " Our newsletter, e-bulletin, is sent out every fortnight and includes updates and details of consultations and changes to the LCCP. \n\n [Sign up to the newsletter](/e-bulletin)  . \n\n [Next page   \n Online LCCP](/licensees-and-businesses/lccp/online) "}
{"id": "273", "section": " Social responsibility ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility", "content": " There are three licensing objectives which support the whole basis of gambling regulation: \n\n1. that crime should be kept out of gambling\n2. it should be conducted in a fair and open way\n3. children and other vulnerable persons should be protected from harm or exploitation from gambling.\n\n Most people who gamble do so safely, but gambling can be harmful for some. These harms may include for example, excessive play due to inexperience or binge gambling, periods of loss of control and more serious gambling addiction. The harm suffered is not restricted to the gambler, it is also felt by families, friends, communities and employers. \n\n Proactively interacting early enough and in the right way can help someone keep control of their gambling and you will retain them as a customer, instead of them choosing to opt for a  [self-exclusion](/public-and-players/page/self-exclusion)  or closing their account entirely. In the long term this approach is more sustainable for your business. \n\n##  Compliance with safer gambling requirements\n\n##  Licence conditions and codes of practice (LCCP)\n\n##  Working together to improve standards of safer gambling\n\n\n\n---\n\n Last updated: 14 October 2021 \n\n Show updates to this content  Reference to Senet group removed and link for Industry Group for Responsible Gambling updated. \n\n"}
{"id": "274", "section": " Social responsibility ", "subsection": " Compliance with safer gambling requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility", "content": " See the following pages: \n\n* [Transparency with consumers- do they know who they're participating against?](/licensees-and-businesses/page/customers-knowledge-of-who-they-are-participating-against)\n* [Advertising and marketing](/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations)\n* [Appropriate licensed environments](/licensees-and-businesses/page/gaming-machines-in-gambling-premises)\n* [Cashless payments](/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises)\n* [Contribution to research, education and treatment](/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions)\n* [The importance of interacting with customers](/licensees-and-businesses/page/the-importance-of-interacting-with-customers)\n* [Fair and transparent terms and practices](/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices)\n* [Local area risk assessments](/licensees-and-businesses/guide/local-area-risk-assessments)\n* [Preventing underage gambling](/licensees-and-businesses/page/prevent-underage-gambling)\n* [Self-exclusion](/licensees-and-businesses/page/self-exclusion-in-social-responsibility)\n* [Destinations of regulatory settlements to be applied for socially responsible purposes](/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes)\n"}
{"id": "275", "section": " Social responsibility ", "subsection": " Licence conditions and codes of practice (LCCP) ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility", "content": " Our  [LCCP](/licensees-and-businesses/lccp/online)  is the rulebook that sets out the measures that you must take and other aspects that we think are good practice. Use the LCCP as a starting point in order to run your business and build on these provisions, to ensure that you put your customers at the heart of your business. \n\n"}
{"id": "276", "section": " Social responsibility ", "subsection": " Working together to improve standards of safer gambling", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility", "content": " We work with a number of partner organisations in the area of safer gambling. \n\n [GambleAware's (opens in a new tab)](https://www.begambleaware.org/)  programme of treatment, education, harm prevention and research is guided by the  [National Strategy to Reduce Gambling Harms](/about-us/reducing-gambling-harms)  , which is defined by the independent  [Advisory Board for Safer Gambling (ABSG)](/about-us/governanceCommitteesAndBoards/advisory-board-for-safer-gambling)  , and endorsed by us. \n\n We also work with industry groups responsible for raising standards in safer gambling, such as  [Industry Group for Responsible Gambling (opens in a new tab)](https://bettingandgamingcouncil.com/members/igrg)  . \n\n##  Our expectations\n\n"}
{"id": "277", "section": " Social responsibility ", "subsection": "Our expectations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility", "content": " \u201cWe want to see you harnessing the same innovation and tools that are used to determine customer profitability, to drive customer protection.  There is perhaps no better way to demonstrate a drive to raising standards than through a genuine and public commitment to meeting your social responsibilities.\u201d - former CEO, Sarah Harrison. \n\n\n\n"}
{"id": "278", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility", "content": "* [Social responsibility](#)\n* [Compliance with safer gambling requirements](#compliance-with-safer-gambling-requirements)\n* [Licence conditions and codes of practice (LCCP)](#licence-conditions-and-codes-of-practice-lccp)\n* [Working together to improve standards of safer gambling](#working-together-to-improve-standards-of-safer-gambling)\n\n [Print this guide](#) "}
{"id": "279", "section": " Assessment principles of multi-operator self-exclusion schemes (MOSES) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": " These principles set out the features that we, and the Advisory Board for Safer Gambling (ABSG) consider should be included in effective evaluations of multi-operator self-exclusion schemes.  We have developed the principles with the National Responsible Gambling Strategy and the Evaluation Protocol in mind to support those that administer the schemes when they commission evaluation in this area. \n\n We expect that those undertaking an evaluation will devise a methodology that is consistent with these principles. They are subject to revision in the light of new information, including experience from pilots. \n\n\n\n##  How you should evaluate your multi-operator self-exclusion scheme\n\n##  Principles\n\n##  Protecting your self-excluded volunteers\n\n##  Principles\n\n##  What data you should collect\n\n##  Management information data (where available):\n\n##  Data from scheme users:\n\n##  Further information that would be useful to collect\n\n\n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "280", "section": " Assessment principles of multi-operator self-exclusion schemes (MOSES) ", "subsection": " How you should evaluate your multi-operator self-exclusion scheme", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": " These principles cover how the sample for interviews should be sourced, how reflective it should be of the scheme user population as a whole, and how data should be analysed and refreshed. \n\n"}
{"id": "281", "section": " Assessment principles of multi-operator self-exclusion schemes (MOSES) ", "subsection": "Principles", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": " Interview sample should be as representative as possible of all scheme users Schemes should have an option for individuals to be re-contacted for research purposes. This option is presented at the end of the registration process and it is made clear to customers that it is fine for them to say no (this is an example of an approach that could be piloted). \n\n Data should be extrapolated and weighted where scheme user information is available. Sample size for interview needs to be sufficiently robust to allow for this. \n\n Data should be refreshed following initial impact assessment to provide an assessment of scheme impact over time. \n\n"}
{"id": "282", "section": " Assessment principles of multi-operator self-exclusion schemes (MOSES) ", "subsection": " Protecting your self-excluded volunteers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": " These principles are designed to safe-guard the scheme user as far as possible and ensure the interview is not an uncomfortable experience for them. \n\n"}
{"id": "283", "section": " Assessment principles of multi-operator self-exclusion schemes (MOSES) ", "subsection": "Principles", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": " Research should be conducted according to established ethical standards for social research, having regard to the specific circumstances of the gambling sector. To support this, we will establish an expert group to provide advice and oversight about methods and ethics. \n\n Researchers should only conduct interviews when they have obtained informed consent. \n\n Telephone interviews should be the preferred approach, with consideration given to how best to administer sensitive questions. \n\n Researchers should state at the start of the interview that if respondents do not wish to answer any questions they do not have to. \n\n Researchers should advise the respondent that if they want to talk to anyone further about any of the issues raised they can contact a range of support agencies, and signpost the respondent to these if they are interested. \n\n"}
{"id": "284", "section": " Assessment principles of multi-operator self-exclusion schemes (MOSES) ", "subsection": " What data you should collect", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": " These principles set out what data needs to be fed into the impact evaluation to ensure it is robust: \n\n"}
{"id": "285", "section": " Assessment principles of multi-operator self-exclusion schemes (MOSES) ", "subsection": "Management information data (where available):", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": "* number of individuals registered on the scheme\n* individual-s use of multiple MOSE schemes\n* number of individuals who have returned to gambling following MOSES period\n* number of breaches of MOSES (broken down before and after gambling if possible).\n"}
{"id": "286", "section": " Assessment principles of multi-operator self-exclusion schemes (MOSES) ", "subsection": "Data from scheme users:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": "* why did they sign up to MOSES?\n* what would they have done if MOSES was not available?\n* changes to behaviour since signing up and impact of these changes\n* assessment of problem gambling status \u2013 ideally via the full PGSI screen but via the PGSI mini-screen if this is not practical\n* longitudinal assessment of changes in impact on the scheme user over time where the sample size allows for this to be done effectively (confirming at each stage that the individual is prepared to be contacted).\n"}
{"id": "287", "section": " Assessment principles of multi-operator self-exclusion schemes (MOSES) ", "subsection": " Further information that would be useful to collect", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": " During a discussion with ABSG, we also identified a number of areas of interest which are not core to conducting a robust impact evaluation but could be valuable to understand further: \n\n* history of the scheme user-s self-exclusion \u2013 have they self-excluded from individual operators previously, and was this effective?\n* customer satisfaction with the scheme service/interface\n* future intentions for gambling behaviour/self-exclusion wider impact of changes on mental wellbeing, family, work/study and relationships\n* suggested scheme improvements\n* other interventions that they would find useful.\n"}
{"id": "288", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/multi-operator-self-exclusion-schemes-moses-evaluation-and-impact-assessment", "content": "* [Assessment principles of multi-operator self-exclusion schemes (MOSES)](#)\n* [How you should evaluate your multi-operator self-exclusion scheme](#how-you-should-evaluate-your-multi-operator-self-exclusion-scheme)\n* [Protecting your self-excluded volunteers](#protecting-your-self-excluded-volunteers)\n* [What data you should collect](#what-data-you-should-collect)\n* [Further information that would be useful to collect](#further-information-that-would-be-useful-to-collect)\n\n [Print this guide](#) "}
{"id": "289", "section": "Non-remote multi-operator self-exclusion", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/non-remote-multi-operator-self-exclusion", "content": "\n>  All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme. \n> \n> \n\n The following code is relevant to this section: \n\n [LCCP: Social responsibility code 3.5.6](/licensees-and-businesses/lccp/condition/3-5-6-multi-operator-non-remote-sr-code) \n\n Self-exclusion is widely accepted as an important tool for customers who have recognised that they have a problem with their gambling and wish to be supported in their decision to stop. \n\n A significant weakness of previous arrangements, highlighted by the  [GambleAware Harm Minimisation Report (opens in a new tab)](https://www.begambleaware.org/media/1177/obhm-report-final-version.pdf )  , was the ease with which someone who has self-excluded at one location or with one operator could continue to gamble at others. \n\n The multi-operator scheme allows an individual to make a single request to self-exclude from the same type of gambling within their area. \n\n Trade bodies have led on the development of multi-operator self-exclusion arrangements for their sector and not just for their membership. \n\n\n>  If you offer different forms of gambling from different premises, you will be required to participate in the schemes relevant to the forms of gambling you offer. \n> \n> \n\n"}
{"id": "290", "section": "Non-remote multi-operator self-exclusion", "subsection": "Who operators can contact to register and participate", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/non-remote-multi-operator-self-exclusion", "content": "###  Arcades\n\n BACTA Scheme Manager  29-30 Ely Place   \n London   \n EC1N 6TD   \n 020 7730 6444 \n\n selfexclusion@bacta.org.uk \n\n Smart Exclusion IHL Tech Ltd  01482 274539 \n\n support@ihlhub.com \n\n [www.ihlhub.com (opens in new tab)](https://ihlhub.com/) \n\n###  Betting\n\n Scheme Manager  10 Queen Street Place   \n London   \n EC4R 1BE   \n 0800 6402060 \n\n notifications@self-exclusion.co.uk \n\n###  Bingo  [1](#ref-\u2020)\n\n Bingo Association  Lexham House   \n 75 High Street   \n North Dunstable   \n Bedfordshire   \n LU6 1JF  01582 860908 \n\n se@bingo-association.co.uk \n\n###  Casino\n\n SENSE  Betting and Gaming Council   \n 25 Buckingham Palace Road   \n London   \n SW1W 0PP  0203 409 2047 \n\n sense@BettingandGamingCouncil.com \n\n 1  Bingo in this table refers to operators that: \n\n* offer exempt bingo\n* hold a bingo operating licence because they reach the high turnover bingo limit\n* do not hold premises licences\n* do not have to participate in the bingo multi-operator scheme.\n\n\n\n---\n\n Last updated: 8 February 2023 \n\n Show updates to this content  Following an audit the 'ihlhub' link has been updated. \n\n"}
{"id": "291", "section": "Guidance on self-exclusion scheme provider information reporting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/guidance-on-self-exclusion-scheme-provider-information-reporting", "content": " We ask non-remote and remote multi-operator self-exclusion scheme providers to send us data about the self-exclusion schemes they operate. \n\n We use this data to monitor self-exclusion activity on a sector and industry-level to inform policy development. \n\n"}
{"id": "292", "section": "Guidance on self-exclusion scheme provider information reporting", "subsection": "Guidance on questions in self-exclusion scheme provider reports", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/guidance-on-self-exclusion-scheme-provider-information-reporting", "content": " Question 1. Total Number of Self-Exclusions  Total number of new self-exclusions added to the scheme during the reporting period.  Question 2. Total Number of Individuals who have made a self-exclusion  Total number of individuals or people who have added a self-exclusion during the reporting period.  Question 2a. Total number of individuals who made self-exclusions, by age group:   \n - 18-24   \n - 25-34   \n - 35-44   \n - 45-54   \n - 55-64   \n - 65+   \n Total number of individuals or people who have added a self-exclusion during the reporting period, split by age groups. (As a sense check, the total figure for all age groups combined should equal the figure reported in Question 2).  Question 2b. Total number of individuals who made self-exclusions, by gender:   \n - Male   \n - Female   \n - Other   \n - Unknown   \n Total number of individuals or people who have added a self-exclusion during the reporting period, split by gender. (As a sense check, the total figure for all gender groups combined should equal the figure reported in Question 2).  Question 3. Total number of breaches of self-exclusion (attempted plus full)  Total number of attempted and actual breaches of self-exclusion during the reporting period (report number of breaches, not individuals). (As a sense check, this figure should be the same as those reported in Question 3a and Question 3b added together e.g. if 7 are reported in response to Question 3a and 4 in response to Question 3b, a total of 11 should be reported in response to Question 3.  Question 3a. Total number of attempted breaches (tried to get in the door and/or website but were stopped and/or didn't gamble)  Total number of attempted breaches of self-exclusion, where they were successfully identified trying to get into the premises and/or website or gained entry to the premises and/or website but were turned away prior to being able to gamble, during the reporting period (report number of breaches, not individuals).   \n GAMSTOP will report the total number of attempted log ins.  Question 3b. Total number of full breaches (gained entry to premises and/or website and gambled)  Total number of full breaches of self-exclusion, where they gained entry to the gambling premises and/or website and were able to gamble, during the reporting period (report number of breaches, not individuals).  Question 3c. Total number of individuals who attempted to breach their self-exclusion (tried to get in the door and/or website but were stopped and/or didn-t gamble  Total number of individuals who attempted breaches of self-exclusion, where they were successfully identified trying to get into the premises and/or website or gained entry to the premises and/or website but were turned away prior to being able to gamble, during the reporting period (report number of individuals, not breaches).  Question 3d. Total number of individuals who fully breached their self-exclusion (gained entry to premises and/or website and gambled)  Total number of individuals who fully breached their self-exclusion, where they gained entry to the gambling premises and/or website and were able to gamble, during the reporting period (report number of individuals, not breaches).  Question 4. Total number of self-excluded individuals opting to return to gambling  Total number of individuals who request and successfully remove their exclusion (with the 24 hour cooling off period administered) after the minimum exclusion period has elapsed and within the subsequent 6 month (land based) and/or 7 year (online) retention period where the exclusion will otherwise remain active, during the reporting period.   \n Example: if an individual chooses to exclude for 12 months on a land based multi operator self-exclusion scheme, their exclusion would technically be active for up to 18 months (12 month selected enforced period plus the 6 month regulatory 'retention' period during which they can request for it to be removed). If, during the reporting period, the individual comes to the end of the 12 month period and during the 6 month 'retention' period, requests and successfully has their exclusion removed, this needs to be counted and included in the 'opting to return to gambling' figure.   \n It should not be inferred from this data point that these individuals did actively return to gambling, only that they informed the scheme that they wished to do so.  Question 5. Total number of self-excluded individuals opting to continue self-exclusion (renewed or extended self-exclusion period after initial term)  During the reporting period, the total number of individuals who request and successfully apply either an extension to their selected minimum self-exclusion period or a renewal of self-exclusion, prior to the previous exclusion ending (prior to the minimum enforced selected exclusion period plus the 6 month (land based) and/or 7 year (online) 'retention' period, has elapsed).  Question 6. Total number of active self-excluded customers  On the reporting date (at the end of the last day of the reporting period), report the total number of individuals who have an active and/or live and/or enforced self-exclusion in your scheme (regardless of when the self-exclusion was added to the scheme) - this is a snapshot of how many individuals in total are self-excluded at a given time. (This figure will include individuals who are either in their minimum selected self-exclusion period as well as those who are in the additional 6 month (land based) and/or 7 year (online) 'retention' period but still actively excluded from gambling because they haven't elected to remove their exclusion).  Question 7. Duration customers requested to be self-excluded in days/months/years  Total number of individuals broken down by selected minimum exclusion duration during the reporting period. If your scheme only offers a single duration for self-exclusion then report that duration and the total number of individuals who have added an exclusion during the reporting period. The total of all individuals reported here will add up to the same figure reported in Question 2.  Question 8. Total number of individuals who self-excluded from:   \n - a distance covering one kilometre   \n - a distance greater than one kilometre.   \n **For non-remote arcades and high street bingo scheme providers only**  . Where individuals have recorded a distance in their self-exclusion agreements during the reporting period, provide the total number of those opting for a distance covering one kilometre and the total number of those opting for a distance greater than one kilometre.  Question 9. Average (mean) number of premises customers requested to be self-excluded from (this would be a snapshot at the given time reporting is undertaken)  **For non-remote betting scheme providers only**  . Where individuals have recorded a number of premises to be self-excluded from i.e. more than 1 premises, during the reporting period, report the average number of premises, to one decimal place, for the reporting period (one figure to be reported). The average number should only include those premises that the customers initially self-excluded from and not any that may have been added at a later date. \n\n---\n\n Last updated: 6 May 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "293", "section": "The importance of interacting with customers", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/the-importance-of-interacting-with-customers", "content": " We have requirements in our Licence Conditions and Codes of Practice (LCCP) which set out the minimum standards that we expect you to comply with. \n\n"}
{"id": "294", "section": "The importance of interacting with customers", "subsection": "Customer interaction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/the-importance-of-interacting-with-customers", "content": "###  3.4.1 Customer interaction for premises-based operators\n\n The following code is relevant to this section:  [LCCP: 3.4.1 - Premises-based customer interaction](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction)  . \n\n This requirement applies to customer interaction in premises-based gambling. The requirements originally came into effect in October 2019 and include a requirement to take into account our guidance for operators. \n\n [Customer interaction: formal guidance for premises-based operators](/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators)  . \n\n###  3.4.2 Customer interaction for lotteries\n\n The following code is relevant to this section:  [LCCP: 3.4.2 - Customer interaction \u2013 lotteries](/licensees-and-businesses/lccp/condition/3-4-2-customer-interaction-lotteries)  . \n\n This requirement applies to lottery licences. \n\n###  3.4.3 Customer Interaction for remote customer interaction\n\n The following code is relevant to this section:  [LCCP: 3.4.3 - Remote customer interaction](/licensees-and-businesses/lccp/condition/3-4-3-remote-customer-interaction)  . \n\n We published  [the outcome of our consultation on requirements for customer interaction in remote gambling](/consultation-response/remote-customer-interaction-consultation-response/the-lccp-provision)  in April 2022. \n\n The majority of these requirements came into effect on 12 September 2022. Paragraph 10 will come into effect on 12 February 2023. In Paragraph 1, the words \u2018as explained in the Commission-s guidance (see paragraph 2)-; and the entirety of Requirements 2 and 3 are not yet in effect. \n\n The  [customer interaction formal guidance for remote gambling operators](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  issued in June 2022 under 3.4.3 is not in effect and  **operators are not required to take it into account**  . In late September we intend to commence a further consultation on matters to be addressed in the guidance, by way of consultation on the guidance itself. See this  [update on the timetable for customer interaction requirements and guidance](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  for more details. \n\n [Previous formal customer interaction guidance for remote gambling operators](/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-remote-gambling-operators)  was in effect from 31 October 2019, and  [additional formal guidance on customer interaction to remote gambling operators](/statistics-and-research/publication/customer-interaction-additional-formal-guidance-for-remote-operators-during)  was issued on 12 May 2020. Both the previous formal guidance for remote gambling operators and the additional guidance ceased to be in effect from 11 September 2022 and  **operators are not required to take them into account**  . \n\n###  Problem gambling rates by activity\n\n Paragraph 14 of Social Responsibility Code Provision 3.4.3 requires licensees to take account of problem gambling rates for the relevant gambling activities, as published by the Commission, in order to check whether the number of customer interactions is, at a minimum, in line with this level. Those rates are as follows: \n\n\n\n Problem gambling rates by activity |  Gambling activity  |  Problem gambler (according to the Problem Gambling Severity Index (PGSI) or DSM-IV  [1](#ref-1)  )  |\n| --- | --- |\n|  Lotteries and related products:  |  |\n|  Other lotteries  |  1.3 percent  |\n|  Machines and/or games:  |  |\n|  Football pools  |  5.1 percent  |\n|  Online gambling on slots, casino or bingo games  |  8.5 percent  |\n|  Betting activities:  |  |\n|  Online betting with a bookmaker  |  3.7 percent  |\n|  Betting exchange  |  10.7 percent  |\n\n Source: The percentage of people identified as problem gamblers (according to the Problem Gambling Severity Index (PGSI) or DSM-IV  [1](#ref-1)  ) by individual gambling activities are set out in table 16 of  [the Health Survey for England 2018: Supplementary analysis on gambling (opens in a new tab)](https://digital.nhs.uk/data-and-information/publications/statistical/health-survey-for-england/2018/health-survey-for-england-2018-supplementary-analysis-on-gambling)  . Note that table 16 covers all gambling activities, some of which are not relevant for the purposes of Social Responsibility Code Provision 3.4.3 (such as premises-based gambling). \n\n"}
{"id": "295", "section": "The importance of interacting with customers", "subsection": "Notes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/the-importance-of-interacting-with-customers", "content": " 1  The DSM-IV screening instrument is based on criteria from the fourth edition of the Diagnostic and Statistical Manual of the American Psychiatric Association (DSM-IV). \n\n\n\n---\n\n Last updated: 4 January 2023 \n\n Show updates to this content  'Information to players' removed from Related content as this webpage has been retired. \n\n"}
{"id": "296", "section": "Preventing underage gambling", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/prevent-underage-gambling", "content": " You must have policies in place that prevent underage gambling. \n\n To protect children these should include, for example: \n\n* checking the age of customers who appear to be, or are suspected of being, underage\n* not deliberately providing facilities for gambling in such a way as to appeal particularly to children and young people, for example by reflecting or being associated with youth culture\n* in premises restricted to adults, refusing service in circumstances where an adult is accompanied by a baby, child or young person.\n\n The following code is relevant to this section: \n\n [LCCP: Social responsibility code 3.2](/licensees-and-businesses/lccp/condition/3-2-1-casinos-sr-code) \n\n The  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  contains sector-specific requirements as regards preventing underage gambling. \n\n"}
{"id": "297", "section": "Preventing underage gambling", "subsection": "Test purchasing to prevent underage gambling", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/prevent-underage-gambling", "content": " We support and work closely with your local licensing authority on a rolling programme of  [test purchasing activity](/authorities/guide/test-purchasing-and-age-verification-toolkit)  to test the robustness of your age verification policies and procedures. \n\n Gambling businesses that have failed in these test purchase exercises have had some or all of these premises conditions imposed upon them: \n\n* Think 21 or Think 25 policy\n* regular test purchasing to be undertaken, to ensure the licensee monitors the effectiveness of their controls\n* use of magnetic locks to restrict access to premises\n* use of an infra-red beam system to alert staff to the presence of customers in age-restricted areas\n* barriers to reduce the risk of children crossing from family entertainment centre premises into adult gaming centre premises\n* re-positioning category D gaming machines away from entrances to adult gaming centre premises, to reduce the attraction of children to those areas\n* induction and refresher training for staff.\n\n\n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "298", "section": " Advertising and marketing rules and regulations ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations", "content": " The following code is relevant to this section: \n\n [LCCP: Social responsibility code 5.1.6 (Compliance with advertising codes)](/licensees-and-businesses/lccp/condition/5-1-6-compliance-with-advertising-codes)  Operators should refer to LCCP provision 5 (Marketing) for the full set of code provisions relevant to marketing and advertising. \n\n\n\n The advertising of gambling products and services must be undertaken in a socially responsible manner and you must comply with the UK Advertising Codes issued by the Committees of Advertising Practice (CAP) and administered by the Advertising Standards Authority (ASA). \n\n\n>  For media not explicitly covered you should apply the principles included in these codes of practice as if they were explicitly covered. \n> \n> \n\n"}
{"id": "299", "section": " Advertising and marketing rules and regulations ", "subsection": "You should pay particular attention to the following sections of the Codes:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations", "content": " [UK Code of Non-broadcast Advertising and Direct and Promotional Marketing (CAP Code) (opens in a new tab)](https://www.asa.org.uk/codes-and-rulings/advertising-codes/non-broadcast-code.html) \n\n* [3 Misleading advertising (opens in a new tab)](https://www.asa.org.uk/type/non_broadcast/code_section/03.html)\n* [8 Promotional marketing (opens in a new tab)](https://www.asa.org.uk/type/non_broadcast/code_section/08.html)\n* [16 Gambling (opens in a new tab)](https://www.asa.org.uk/type/non_broadcast/code_section/16.html)\n* [17 Lotteries (opens in a new tab)](https://www.asa.org.uk/type/non_broadcast/code_section/17.html)  .\n\n [UK Code of Broadcast Advertising (BCAP Code) (opens in a new tab)](https://www.asa.org.uk/codes-and-rulings/advertising-codes/broadcast-code.html) \n\n* [3 Misleading advertising (opens in a new tab)](https://www.asa.org.uk/type/broadcast/code_section/03.html)\n* [17 Gambling (opens in a new tab)](https://www.asa.org.uk/type/broadcast/code_section/17.html )\n* [18 Lotteries (opens in a new tab)](https://www.asa.org.uk/type/broadcast/code_section/18.html )\n* [22 Premium-rate telephone services (opens in a new tab)](https://www.asa.org.uk/type/broadcast/code_section/22.html)  .\n\n For free and paid-for advice on making your ads compliant with the Codes you can contact  [CAP-s Copy Advice team (opens in a new tab)](https://www.asa.org.uk/about-asa-and-cap/people/copy-advice-team.html )  . Please also be aware that CAP and BCAP have published its  [Gambling Consultation update (opens in a new tab)](https://www.asa.org.uk/news/gambling-consultation-update.html)  which includes newly strengthened guidance on the protection of adult audiences and technical updates to the introductory parts of the UK Advertising Codes- gambling section. \n\n [Next page   \n Gambling industry code for socially responsible advertising](/licensees-and-businesses/guide/page/gambling-industry-code-for-socially-responsible-advertising) \n\n---\n\n Last updated: 13 April 2022 \n\n Show updates to this content  Format changes 13/04/2022 \n\n"}
{"id": "300", "section": " Ensuring self-excluded customers do not receive marketing materials ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/ensuring-self-excluded-customers-do-not-receive-your-marketing-materials", "content": " You must take all reasonable steps to prevent any marketing material being sent to a self-excluded customer. It is a breach of social responsibility codes if you are unable to demonstrate that all reasonable steps have been taken to prevent marketing materials from being sent to self-excluded customers.  The following codes are relevant to this section: \n\n [LCCP: Social responsibility code provision 3.5.3](/licensees-and-businesses/lccp/condition/3-5-3-remote-sr-code) \n\n [LCCP: Social responsibility code provision 1.1.2](/licensees-and-businesses/lccp/condition/1-1-2-responsibility-for-third-parties-all-licences) \n\n You must take steps to remove the name and details of a self-excluded individual from any marketing databases used by your company or group (or otherwise flag that person as an individual to whom marketing material must not be sent), within two days of receiving the completed self-exclusion notification. \n\n You must take responsibility for any third parties you contract for the provision of any aspect of your business related to the licensed activities. Where you have a relationship with a third party which sends marketing materials to your customers, you must take all reasonable steps to ensure they do not send material to those who have self-excluded. \n\n##  Affiliates or third parties\n\n##  Taking action on failures to prevent marketing material being sent to self-excluded customers\n\n##  Where self-exclusion has expired\n\n##  Issues to be aware of and manage to prevent failures from occurring within your business\n\n##  Key events: reporting incidents\n\n\n\n---\n\n Last updated: 13 April 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "301", "section": " Ensuring self-excluded customers do not receive marketing materials ", "subsection": " Affiliates or third parties", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/ensuring-self-excluded-customers-do-not-receive-your-marketing-materials", "content": " Gambling businesses must comply with the relevant requirements set out in LCCP, the  [Data Protection Act 2018 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted)  and  [Privacy and Electronic Communications Regulations (PECR) (opens in new tab)](https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr/)  when using affiliates to undertake direct marketing. We, and the ICO, consider that you are primarily responsible for any breaches. \n\n You should address the risks associated with using affiliates to acquire customers on your behalf through direct marketing by email or SMS. Those who have self-excluded are particularly vulnerable due to the risk of problem gambling harm and the sensitivity of their personal data. \n\n You could manage the risk of an affiliate marketing to those who have self-excluded by ensuring that the affiliate removes from its marketing list any individual who has self-excluded. However, you will be held responsible if the affiliate does not process and manage that data appropriately. \n\n"}
{"id": "302", "section": " Ensuring self-excluded customers do not receive marketing materials ", "subsection": "Taking action on failures to prevent marketing material being sent to self-excluded customers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/ensuring-self-excluded-customers-do-not-receive-your-marketing-materials", "content": " It is a breach of the social responsibility code if you are unable to demonstrate that you had taken all reasonable steps to prevent marketing materials from being sent to self-excluded customers. \n\n You should also take the same steps to prevent marketing to customers whose self-exclusion has expired but who are yet to make a positive decision to return to gambling. We will consider such cases in light of the specific circumstances involved but we would be unlikely to accept that you had taken all reasonable steps if there was a single point of failure (such as a mistake by one member of staff or at a single stage of the process) which had led to marketing materials being sent to self-excluded customers. \n\n In any case where we determine that you have not taken reasonable steps to prevent a self-excluded customer from receiving marketing material we may take regulatory action against the business, the relevant Personal Management Licence holders, or both.  Social responsibility code provision 1.1.2 (Responsibility for third parties) requires you to take responsibility for third parties with whom you contract for the provision of any aspect of your business related to the licensed activities. \n\n Where you have a relationship with a third party which sends marketing materials to customers, you must take all reasonable steps to ensure that the provisions of social responsibility code provision 3.5.3 are not breached. \n\n"}
{"id": "303", "section": " Ensuring self-excluded customers do not receive marketing materials ", "subsection": " Where self-exclusion has expired", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/ensuring-self-excluded-customers-do-not-receive-your-marketing-materials", "content": " You should also take the same steps to prevent marketing to customers whose self-exclusion has expired but who are yet to make a positive decision to return to gambling. \n\n"}
{"id": "304", "section": " Ensuring self-excluded customers do not receive marketing materials ", "subsection": "Issues to be aware of and manage to prevent failures from occurring within your business", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/ensuring-self-excluded-customers-do-not-receive-your-marketing-materials", "content": " Operators who have sent marketing material to self-excluded customers in error have reported that this occurred for one or more of the following reasons: \n\n* individual members of staff using manual \u201cwork-arounds\u201d of systems designed to ensure that the accounts of self-excluded customers are excluded from e-mail and SMS marketing campaigns\n* members of staff not following policies and procedures\n* the recycling of old customer lists which had not been updated to remove the contact details of self-excluded customers\n* technical vulnerabilities in control systems\n* failures to clearly differentiate between those customers who had taken advantage of other gambling control tools (such as time-outs) and those who had self-excluded.\n\n Operators have informed us that following incidents of this kind, they have taken steps to prevent a recurrence including: \n\n* addressing single point of failures (that is, parts of the relevant systems that, if they fail, will stop the entire system from working)\n* removing the ability for staff to use manual work-arounds\n* introducing additional checks, controls and failsafe mechanisms.\n"}
{"id": "305", "section": " Ensuring self-excluded customers do not receive marketing materials ", "subsection": " Key events: reporting incidents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/ensuring-self-excluded-customers-do-not-receive-your-marketing-materials", "content": " The following code is relevant to this section: \n\n [LCCP: Ordinary code 8.1.1](/licensees-and-businesses/lccp/condition/8-1-1-information-requirements-ordinary-code) \n\n You should notify us of any matters which in your view could have a material impact on your business or affect your compliance. \n\n Given the potential impact on vulnerable people, we expect all incidents in which you, or one of your affiliates, send marketing material to self-excluded customers to be reported as a  [key event](/licensees-and-businesses/guide/key-events-for-operators)  . \n\n Such incidents are likely to breach the  [Privacy and Electronic Communications Regulations (PECR) (opens in a new tab)](https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr/)  and should also be reported to the Information Commissioner-s Office (ICO). \n\n The ICO has also produced  [direct marketing guidance (opens in a new tab)](https://ico.org.uk/media/1555/direct-marketing-guidance.pdf)  . This includes helpful information on PECR and Section 11 of the DPA, as well as practical advice on safeguards such as the maintenance of marketing suppression lists. \n\n"}
{"id": "306", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/ensuring-self-excluded-customers-do-not-receive-your-marketing-materials", "content": "* [Ensuring self-excluded customers do not receive marketing materials](#)\n* [Affiliates or third parties](#affiliates-or-third-parties)\n* [Where self-exclusion has expired](#where-self-exclusion-has-expired)\n* [Key events: reporting incidents](#key-events-reporting-incidents)\n\n [Print this guide](#) "}
{"id": "307", "section": " Fair and transparent terms and practices ", "subsection": "You must treat your customers fairly", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices", "content": " Operators must comply with consumer protection laws and treat customers in a fair, open and transparent way. This extends to operators- terms and conditions and practices. \n\n The Licence Conditions and Codes of Practice (LCCP) contain relevant requirements at licence condition  [7.1 (Fair and transparent terms and practices)](/licensees-and-businesses/lccp/condition/7-1-1-fair-and-transparent-terms-and-practices)  and code of practice provision  [5.1.9 (Rewards and bonuses \u2013 other marketing requirements)](/licensees-and-businesses/lccp/condition/5-1-9-other-marketing-requirements)  . \n\n The Competition and Markets Authority (CMA) is the lead regulator for consumer protection law. The CMA has set out  [clear principles that apply to online gambling operators (opens in a new tab)]( https://assets.publishing.service.gov.uk/media/5b87cd2a40f0b63c9ca2b51d/Further_information_for_online_gambling_companies.pdf)  in relation to their promotions, practices, and account withdrawals. We work closely with the CMA in this area. \n\n You must adhere to the CMA-s principles in order to demonstrate compliance with licence conditions and to ensure that gambling is provided fairly. This is in line with the second licensing objective of ensuring that gambling is conducted in a fair and open way. \n\n You can also see  [guidance produced by the CMA (opens in a new tab)](https://www.gov.uk/government/publications/online-gambling-promotions-dos-and-donts)  to help you review your practices and ensure terms and conditions are in line with consumer protection law. \n\n The following guidance is built on these principles. \n\n [Next page   \n Transparency](/licensees-and-businesses/guide/page/transparency) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "308", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The following Alternative Dispute Resolution (ADR) providers have been approved for the purposes of the  [Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and information) Regulations 2015 (opens in new tab)](https://www.legislation.gov.uk/uksi/2015/542/contents/made)  . \n\n The ADR Regulations specify the information required to be included in the list of approved ADR providers. \n\n\n>  Licensed operators are required only to use one or more ADR entity which has been  [approved by us](#approved-providers)  , the designated competent authority for gambling. ADR entities and Licensed operators must be fully compliant with the ADR Regulations. \n> \n> \n\n"}
{"id": "309", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Standards for ADR providers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " We require Licensed operators to only use providers who meet our requirements, as well as those detailed in the ADR Regulations. \n\n"}
{"id": "310", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Approved providers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The following providers currently meet our requirements and the requirements detailed in the ADR Regulations. Select a provider to read more and find contact details. \n\n\n\n ADR providers and their sectors |  Provider  |  Sectors  |\n| --- | --- |\n|  [ADR group](/licensees-and-businesses/guide/page/adr-group)  | * Adult Gaming Centre\n* Family Entertainment Centre\n* Lotteries\n* Remote (all sectors)\n |\n|  [Pegasus ADR Service](/licensees-and-businesses/guide/page/pegasus-adr-service)  | * Adult Gaming Centre\n* Family Entertainment Centre\n* Non-remote bingo\n* Public houses and members' clubs\n |\n|  [Centre for Effective Dispute Resolution (CEDR)](/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr)  | * Adult Gaming Centre\n* Family Entertainment Centre\n* Lotteries\n* Remote (all sectors)\n |\n|  [eCOGRA](/licensees-and-businesses/guide/page/ecogra)  |  All sectors  |\n|  [IBAS](/licensees-and-businesses/guide/page/ibas)  | * Remote (all sectors)\n* Adult Gaming Centre\n* Betting\n* Bingo\n* Casino\n* Lotteries\n |\n|  [Lindsays](/licensees-and-businesses/guide/page/lindsays)  |  Lotteries  |\n|  [ProMediate](/licensees-and-businesses/guide/page/promediate)  |  All sectors  |\n|  [Tattersalls Committee](/licensees-and-businesses/guide/page/tattersalls-committee)  |  All sectors  |\n\n##  ADR group\n\n##  Contact ADR group\n\n##  Fees charged by the ADR entity\n\n##  Languages\n\n##  Sectors and categories\n\n##  How the procedure can be carried out\n\n##  Outcome of the ADR procedure\n\n##  Grounds for refusal\n\n##  Pegasus ADR Service\n\n##  Contact Pegasus ADR Service\n\n##  Fees charged by the ADR entity\n\n##  Languages\n\n##  Sectors and categories\n\n##  How the procedure can be carried out\n\n##  Outcome of the ADR procedure\n\n##  Grounds for refusal\n\n##  Centre for Effective Dispute Resolution (CEDR)\n\n##  Contact CEDR\n\n##  Fees charged by the ADR entity\n\n##  Languages\n\n##  Sectors and categories\n\n##  How the procedure can be carried out\n\n##  Outcome of the ADR procedure\n\n##  Grounds for refusal\n\n##  eCOGRA\n\n##  Contact eCOGRA\n\n##  Fees charged by the ADR entity\n\n##  Languages\n\n##  Sectors and categories\n\n##  How the procedure can be carried out\n\n##  Outcome of the ADR procedure\n\n##  Grounds for refusal\n\n##  IBAS\n\n##  Contact IBAS\n\n##  Fees charged by the ADR entity\n\n##  Languages\n\n##  Sectors and categories\n\n##  How the procedure can be carried out\n\n##  Outcome of the ADR procedure\n\n##  Grounds for refusal\n\n##  Lindsays\n\n##  Contact Jennifer Gallagher - Lindsays\n\n##  Fees charged by the ADR entity\n\n##  Languages\n\n##  Sectors and categories\n\n##  How the procedure can be carried out\n\n##  Outcome of the ADR procedure\n\n##  Grounds for refusal\n\n##  ProMediate\n\n##  Contact ProMediate\n\n##  Fees charged by the ADR entity\n\n##  Languages\n\n##  Sectors and categories\n\n##  How the procedure can be carried out\n\n##  Outcome of the ADR procedure\n\n##  Grounds for refusal\n\n##  Tattersalls Committee\n\n##  Contact Tattersalls Committee\n\n##  Fees charged by the ADR entity\n\n##  Languages\n\n##  Sectors and categories\n\n##  How the procedure can be carried out\n\n##  Outcome of the ADR procedure\n\n##  Grounds for refusal\n\n##  Files\n\n"}
{"id": "311", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": " ADR group", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " ADR Group is one of the largest dispute resolution service providers in the UK. \n\n"}
{"id": "312", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Contact ADR group", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Visit the  [ADR group's website (opens in new tab)](http://www.adrgroup.co.uk/)  . \n\n ADR Group   \n London Hill   \n Rayleigh   \n Essex   \n SS6 7HW  Telephone:  **020 3600 5050**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "313", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Traders are charged annual fees, dependant on the scale of ADR services or on a case-by-case basis. \n\n"}
{"id": "314", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The languages which can be used to submit a complaint are: \n\n* English\n* French\n* German\n* Greek\n* Gujarati\n* Hindi.\n"}
{"id": "315", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": "* Adult Gaming Centre\n* Family Entertainment Centre\n* Lotteries.\n"}
{"id": "316", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The procedure can be conducted as both a verbal or written procedure. \n\n"}
{"id": "317", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The outcome is binding and non-binding. \n\n"}
{"id": "318", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": "* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered, by another ADR entity.\n* the value of the claim falls below or above the monetary threshold set by the ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n"}
{"id": "319", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": " Pegasus ADR Service", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Pegasus ADR Service is an impartial entity for arbitrating on disputes relating to the outcome of gambling transactions. \n\n"}
{"id": "320", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Contact Pegasus ADR Service", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Visit  [Pegasus ADR Service's website (opens in new tab)](http://pegasusadrservice.org.uk)  . \n\n Pegasus ADR Service   \n 29-30 Ely Place   \n London   \n EC1N 6TD   \n Telephone: 01903 873785 \n\n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "321", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": "* Adult Gaming Centre\n* Non-remote Bingo\n* Family Entertainment Centre\n* Public Houses and Members Clubs.\n"}
{"id": "322", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": "* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered by, another ADR entity\n* the value of the claim falls below or above the monetary threshold set by the ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n"}
{"id": "323", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": " Centre for Effective Dispute Resolution (CEDR)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The Centre for Effective Dispute Resolution (CEDR) specialises in mediation and alternative dispute resolution (ADR). It is an independent non-profit organisation and a registered charity. \n\n"}
{"id": "324", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Contact CEDR", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Visit  [CEDR's website (opens in new tab)](https://www.cedr.com/)  . \n\n Centre for Effective Dispute Resolution (CEDR)   \n International Dispute Resolution Centre   \n 70 Fleet Street   \n London   \n EC4Y 1EU   \n Telephone:  **020 7520 3817**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "325", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Scheme funding is provided by subscribing companies. Fees are to be confirmed. \n\n"}
{"id": "326", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Complaints can be submitted in English and Welsh. \n\n"}
{"id": "327", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: \n\n* Adult Gaming Centre\n* Family Entertainment Centre\n* Lotteries\n* Remote (all sectors).\n"}
{"id": "328", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": "* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered by another ADR entity.\n* The value of the claim falls below or above the monetary threshold set by the ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n"}
{"id": "329", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": " eCOGRA", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " eCOGRA is an independent and internationally approved testing agency. It specialises in the testing, inspection and certification of online gambling software and systems. \n\n"}
{"id": "330", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Contact eCOGRA", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Visit  [eCOGRA's website (opens in new tab)](https://ecogra.org/about-us/our-story)  . \n\n eCOGRA   \n 2/F Berkeley Square House   \n Berkeley Square   \n London   \n W1J 6BD   \n Telephone:  **0207 887 1480**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "331", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Operators are charged the following ADR fees: \n\n* \u00a3100 for  [eCOGRA Safe and Fair sealholders (opens in new tab)](https://ecogra.org/products-services/ecogra-egap-seal)\n* \u00a3175 each month for non-sealholders.\n"}
{"id": "332", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: remote (all sectors). \n\n"}
{"id": "333", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The procedure can be conducted as both a written procedure. \n\n"}
{"id": "334", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": "* the website is not included on eCOGRA-s list of approved websites\n* the consumer has not ensured that at least two weeks have passed since the problem began, they have followed the approved licence holder-s internal complaints procedure and all reasonable attempts have been made to negotiate a solution with the approved licence holder before submitting an ADR dispute form\n* the dispute is being, or has previously been considered by, another ADR entity or a court\n* the dispute arose more than one year ago.\n* in eCOGRA-s opinion, the dispute is frivolous, vexatious or does not relate to the outcome of a gambling transaction.\n"}
{"id": "335", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": " IBAS", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The Independent Betting Adjudication Service (IBAS) is a gambling-specialist Alternative Dispute Resolution (ADR) Service. It adjudicates on disputes between licensed gambling operators and their customers. \n\n"}
{"id": "336", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Contact IBAS", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Visit  [IBAS's website (opens in new tab)](https://www.ibas-uk.com/)  . \n\n Independent Betting Adjudication Service (IBAS)   \n PO BOX 62639   \n London   \n EC3P 3AS   \n Telephone:  **020 7347 5883**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "337", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The service is free of charge to consumers. \n\n For traders, services are funded on annual registration fees. \n\n"}
{"id": "338", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: \n\n* Remote (all sectors)\n* Adult Gaming Centre\n* Betting\n* Bingo\n* Casinos\n* Lotteries.\n"}
{"id": "339", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": "* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered, by another ADR entity\n* the value of the claim falls below or above the monetary threshold set by the ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n"}
{"id": "340", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": " Lindsays", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Lindays have an approved lawyer who can provide Alternative Dispute Resolution (ADR) services in connection with disputes about the outcome of a gambling transaction involving  **lotteries**  . \n\n The form of ADR provided is mediation and the  [person responsible for this work is Jennifer Gallagher (opens in new tab)](https://www.lindsays.co.uk/services/for-you-and-your-family/gambling-commission) \n\n"}
{"id": "341", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Contact Jennifer Gallagher - Lindsays", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Visit  [Lindays' website (opens in new tab)](https://www.lindsays.co.uk//)  . \n\n Jennifer Gallagher   \n Lindsays   \n Seabraes House   \n 18 Greenmarket   \n Dundee   \n DD1 4QB   \n Telephone:  **01382 224112**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "342", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The operator will be solely responsible for any cost up to a maximum of \u00a3750 plus VAT. If that limit is likely to be exceeded, the cost of mediation will be agreed between both parties. \n\n"}
{"id": "343", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: Lotteries. \n\n"}
{"id": "344", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The ADR entity may refuse to deal with a dispute if the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity. \n\n"}
{"id": "345", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": " ProMediate", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " ProMediate is an accredited mediation provider and registered Civil Mediation Council mediation training provider. \n\n"}
{"id": "346", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Contact ProMediate", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Visit  [ProMediate's website (opens in new tab)](https://www.promediate.co.uk/)  . \n\n Mr Peter Causton   \n Brow Farm   \n Top Road   \n Frodsham   \n WA6 6SP   \n Telephone:  **01928 732455**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "347", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " No fees are charged to consumers. \n\n Fees are charged to traders. \n\n"}
{"id": "348", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: all sectors. \n\n"}
{"id": "349", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The outcome is non-binding. \n\n"}
{"id": "350", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": "* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the value of the claim falls above or below the monetary threshold set by the ADR entity\n* the dispute is being, or has previously been considered, by another ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n"}
{"id": "351", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": " Tattersalls Committee", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Tattersalls Committee provide an independent dispute resolution service where there is a disagreement between backer and bookmaker over the returns on a bet. \n\n"}
{"id": "352", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Contact Tattersalls Committee", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Visit  [Tattersalls Committee's website (opens in new tab)](https://www.tattersallscommittee.co.uk/)  . \n\n Contact by post: \n\n Tattersalls Committee   \n PO box 159   \n St Ives   \n Cambridgeshire   \n PE27 9BP   \n Telephone:  **01480 499189**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "353", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Services are free of charge. \n\n"}
{"id": "354", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Complaints can be submitted in English. \n\n"}
{"id": "355", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: betting. \n\n"}
{"id": "356", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The procedure can be conducted as both a verbal or written procedure. \n\n"}
{"id": "357", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The outcome is binding. \n\n"}
{"id": "358", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " The ADR entity may refuse to deal with a dispute in the following circumstances: \n\n* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered, by another ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n"}
{"id": "359", "section": " Approved Alternative Dispute Resolution (ADR) providers ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Alternative dispute resolution (ADR) in the gambling industry: standards and guidance for ADR providers \n\n application/pdf PDF 309.2 kB](//assets.ctfassets.net/j16ev64qyf6l/4IcqSrVBV0t2pJmxEEC6wQ/350c490467df810786068334ddef5d2c/ADR-in-the-gambling-industry-guidance.pdf)\n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  BACTA ADR Service name has changed to Pegasus ADR Service. No other changes have been made to this content. \n\n"}
{"id": "360", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers", "content": "* [Approved Alternative Dispute Resolution (ADR) providers](#)\n* [ADR group](#adr-group)\n* [Pegasus ADR Service](#pegasus-adr-service)\n* [Centre for Effective Dispute Resolution (CEDR)](#centre-for-effective-dispute-resolution-cedr)\n* [eCOGRA](#ecogra)\n* [IBAS](#ibas)\n* [Lindsays](#lindsays)\n* [ProMediate](#promediate)\n* [Tattersalls Committee](#tattersalls-committee)\n\n [Print this guide](#) "}
{"id": "361", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": "\n>  Licensed gambling operators are required to meet certain standards when handling complaints. They must also offer dispute resolution by an independent third party or Alternate Dispute Resolution (ADR) provider. \n> \n> \n\n##  How to handle customer complaints\n\n Gambling Commission's Handling complaints and Alternate Dispute Resolution (ADR): Developing complaints handling policies. ##  Developing complaints handling policies\n\n##  Timescales to respond\n\n##  Escalating to an Alternative Dispute Resolution\n\n##  ADR guidance for businesses\n\n##  What you must do\n\n##  ADR requirements only apply to businesses which contract directly with consumers\n\n##  Unlicensed gambling operators\n\n\n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "362", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": " How to handle customer complaints", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " You must make sure your policies and procedures for accepting and handling complaints are fair, open and transparent. \n\n Your procedures must give customers clear and accessible information on how to make a complaint. \n\n They must also include: \n\n* the timescales you will take to respond\n* information about how the customer can escalate the complaint, if they are not satisfied.\n\n You must have arrangements in place for your customers to be able to refer any dispute to an ADR provider if you have been unable to resolve the dispute within  **8 weeks**  of receiving it. \n\n You must also take account of any applicable learning or guidance that we publish and change your policies and procedures as necessary. \n\n"}
{"id": "363", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": " Developing complaints handling policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": "\n>  We expect you to follow our  [guidance on how we expect you to handle complaints and disputes](/guidance/complaints-and-disputes-procedural-information-provision-and-reporting)  . \n> \n> \n\n This guidance: \n\n* sets out the minimum standards we expect from you in handling customer complaints\n* provides guidance on implementing  [social responsibility code provision 6.1.1 - Complaints and disputes](/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes)  as set out in our  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)\n* summarises what we require you to report to us about complaints you receive.\n\n###  The guidance gives you some flexibility in how you comply\n\n In the guidance, we use the word \u2018must- for a legal obligation that you must follow. We use the word \u2018should- as a recommendation of good practice that we expect you to follow. We will expect you to be able to explain the reasons if you depart from that good practice standard. \n\n You should accept complaints made in person, over the phone or by email where such facilities exist, or via third party intermediaries or support tools, such as the  [free online tool Resolver (opens in new tab)](https://www.resolver.co.uk/)  . \n\n###  What you should do when handling complaints\n\n You should provide the customer with written confirmation that they have reached the end of your complaints procedure at the end of  **8 weeks**  after receiving the initial complaint (or sooner, if you reach the end of your complaints process sooner), with information about how to escalate the case to ADR. \n\n You should also respond to enquiries from ADR providers within  **10 working days**  of receiving the request. \n\n\n>  You should not impose unreasonable time limits for customers to make complaints. \n> \n> \n\n"}
{"id": "364", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": " Timescales to respond", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " The entire complaints process takes 8 weeks or less. \n\n1. ##  Receive the complaint\n2. ##  Acknowledge receipt\n3. ##  Investigate and issue a decision\n4. ##  If the customer is satisfied with the outcome\n5. ##  If the customer is not satisfied with the outcome\n6. ##  Write to the customer confirming the end of the process\n"}
{"id": "365", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "Receive the complaint", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " This is day one of the process. \n\n"}
{"id": "366", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "Acknowledge receipt", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " You should give customers an acknowledgement of the complaint as soon as reasonably possible and within  **3 working days**  of receiving it. \n\n If your business offers 24-hour gambling facilities, you should give acknowledgement within  **24 hours**  of receiving the complaint. \n\n"}
{"id": "367", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "Investigate and issue a decision", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " We encourage you to be open and transparent when handling complaints. \n\n"}
{"id": "368", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "If the customer is satisfied with the outcome", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " This is the end of the process. You should then issue a final response in writing. \n\n"}
{"id": "369", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "If the customer is not satisfied with the outcome", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " You may choose to put in place procedures so that the complaint can be escalated within the business. \n\n You must ensure that the entire complaints process, including any internal escalation, takes no longer than eight weeks from when you first received the complaint. \n\n"}
{"id": "370", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "Write to the customer confirming the end of the process", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " The letter should explain the final decision and that this is the end of the business-s complaints process. It should also explain how the customer can escalate their complaint to an independent ADR entity if they want to. \n\n The process ends if the customer-s complaint remains unresolved after eight weeks, or if you and the customer reach a deadlock or final position in less than 8 weeks. \n\n"}
{"id": "371", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": " Escalating to an Alternative Dispute Resolution ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " You must offer customers dispute resolution free of charge if a dispute about the outcome of their gambling transaction has not been resolved by your complaints procedure within 8 weeks or earlier. \n\n You must choose an  [approved ADR provider](/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers)  . You can have more than one ADR provider but you must tell customers which is the relevant one for their dispute. \n\n"}
{"id": "372", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "ADR guidance for businesses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": "\n>  We recommend you follow  [guidance on alternative dispute resolution (opens in new tab)](https://www.businesscompanion.info/node/491/mid/1656)  originally produced by the Department for Business, Innovation and Skills (now  [Department for Business, Energy & Industrial Strategy (opens in new tab)](https://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy)  . \n> \n> \n\n"}
{"id": "373", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " We have summarised the requirements for licensed gambling operators and ADR as follows. \n\n###  Offer binding decisions\n\n We expect you to offer ADR which is binding (if accepted by the customer) for disputes which would otherwise be taken to the small claims court. These are disputes of no more than \u00a310,000. \n\n For disputes over \u00a310,000, the ADR procedure does not need to be binding. For example, this would mean that mediation could be used for disputes of more than \u00a310,000 or for adjudication decisions to be non-binding on the operator. \n\n###  What you must tell your customers\n\n You must provide information to you customers in a clear, comprehensible, and accessible way. \n\n Your terms and conditions of sale or service contracts must include information about the ADR provider you use to resolve disputes. \n\n This includes: \n\n* their name\n* contact details\n* website address.\n\n###  Retention of ADR information and records\n\n You need to have appropriate arrangements in place to retain the information and records necessary to facilitate effective procedures for dealing with customer complaints and disputes. \n\n\n>  Failure to hold records and information may result in a dispute being resolved in the customer's favour if you cannot produce appropriate records or evidence. \n> \n> \n\n"}
{"id": "374", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "ADR requirements only apply to businesses which contract directly with consumers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " However, 'B2B' operators should support ADR processes. For example, by providing information to the businesses with which they contract to support investigation of a dispute. \n\n"}
{"id": "375", "section": " Handling complaints and Alternate Dispute Resolution (ADR) ", "subsection": "Unlicensed gambling operators", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": " Gambling businesses which are not licensed by the Commission are not required by us to offer dispute resolution. For example, unlicensed family entertainment centres or pubs and clubs with gaming machines. \n\n However, we recommend you read the  [alternative dispute resolution guidance](/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr#adr-guidance-for-businesses)  in full to ensure your business is compliant with the law. \n\n"}
{"id": "376", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/handling-complaints-and-alternate-dispute-resolution-adr", "content": "* [Handling complaints and Alternate Dispute Resolution (ADR)](#)\n* [How to handle customer complaints](#handling-complaints)\n* [Developing complaints handling policies](#developing-complaints-handling-policies)\n* [Timescales to respond](#timescales-for-the-complaints-process)\n* [Escalating to an Alternative Dispute Resolution](#escalating-to-an-alternative-dispute-resolution-adr)\n\n [Print this guide](#) "}
{"id": "377", "section": "Become an approved Alternative Dispute Resolution (ADR) provider", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/become-an-approved-alternative-dispute-resolution-adr-provider", "content": " You must have approval from the Gambling Commission to provide dispute resolution services to the gambling industry. \n\n Gambling operators are only able to use  [approved Alternative Dispute Resolution (ADR) providers](/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers)  . \n\n If you want to offer ADR in another industry, you may need to gain approval from the relevant competent authority for that industry as well. "}
{"id": "378", "section": "Become an approved Alternative Dispute Resolution (ADR) provider", "subsection": "Before you apply", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/become-an-approved-alternative-dispute-resolution-adr-provider", "content": " You should: \n\n* make sure you read the requirements - view and download the  [Alternative Dispute Resolution for Consumer Disputes regulations (opens in new tab)](#)  on legislation.gov.uk\n* be familiar with consumer rights legislation, such as unfair terms\n* consider issues such as whether a particular term at the heart of a dispute is unfair.\n"}
{"id": "379", "section": "Become an approved Alternative Dispute Resolution (ADR) provider", "subsection": "How to apply", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/become-an-approved-alternative-dispute-resolution-adr-provider", "content": " You'll need to complete an  [ADR application form](#4EweFN4UURle4GTRTKkeaD)  and return it to us. \n\n There are no costs to apply. \n\n###  Email\n\n [Licensing@gamblingcommission.gov.uk](mailto:Licensing@gamblingcommission.gov.uk) \n\n"}
{"id": "380", "section": "Become an approved Alternative Dispute Resolution (ADR) provider", "subsection": "After you apply", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/become-an-approved-alternative-dispute-resolution-adr-provider", "content": " You must inform us whenever any of your information changes. \n\n You should also follow our  [standards and guidance for ADR providers](#4IcqSrVBV0t2pJmxEEC6wQ)  , which sets out how we expect ADR providers to operate. \n\n"}
{"id": "381", "section": "Become an approved Alternative Dispute Resolution (ADR) provider", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/become-an-approved-alternative-dispute-resolution-adr-provider", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Alternative Dispute Resolution (ADR) form \n\n application/CDFV2 CDFV2 1.2 MB](//assets.ctfassets.net/j16ev64qyf6l/4EweFN4UURle4GTRTKkeaD/8489543ac74dd036c9f7ec4b62712724/ADR-application-form.doc) [Alternative dispute resolution (ADR) in the gambling industry: standards and guidance for ADR providers \n\n application/pdf PDF 309.2 kB](//assets.ctfassets.net/j16ev64qyf6l/4IcqSrVBV0t2pJmxEEC6wQ/350c490467df810786068334ddef5d2c/ADR-in-the-gambling-industry-guidance.pdf)\n\n---\n\n Last updated: 13 April 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "382", "section": "Good practice complaints handling: tips for licensees", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " Following a review of complaints policies, this guide includes recommendations for licensees for good practice complaints handling. \n\n The Commission reviewed 34 licensee complaints policies, from a range of sectors, and found a number of areas where licensees could make improvements. The recommendations should help make the complaints process easier and more accessible for consumers. \n\n These tips are to help licensees effectively deal with consumer complaints. They are not intended to replace our requirements around complaints handling under  [social responsibility code 6 of the Licence conditions and codes of practice](/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes)  or our  [complaints and disputes guidance](/guidance/complaints-and-disputes-procedural-information-provision-and-reporting)  , which includes both legal obligations and recommendations of good practice. \n\n Licensees should: \n\n"}
{"id": "383", "section": "Good practice complaints handling: tips for licensees", "subsection": "Include a link to your complaints procedure on your homepage", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " Our review found that some complaints procedures were difficult to find on licensees' websites, sometimes found within lengthy terms and conditions. Good practice is to have a direct link to your complaints procedure on the homepage of your website. \n\n"}
{"id": "384", "section": "Good practice complaints handling: tips for licensees", "subsection": "Use plain English and avoid jargon or legalese", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " [Research from the legal sector on the complaints process (PDF) (opens in new tab)](https://www.legalombudsman.org.uk/media/blifooha/language-of-complaints-report.pdf)  has shown that customers believe using complicated \u2018legalese- language is designed to intimidate them. It also leads to them perceiving the process of making and persevering with a complaint as onerous and confusing. \n\n Our review saw examples of licensees using legal terminology in their complaints policies and having jargon-like team names and processes that could cause confusion for consumers. \n\n You should remember that literacy levels vary significantly across the population and that a consumer reading your policy may not speak English as their first language. There are freely available tools that can assess the reading level needed to understand a piece of text. \n\n"}
{"id": "385", "section": "Good practice complaints handling: tips for licensees", "subsection": "Have a short and clear process for complaints", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " Examples of good practice we saw in our review were policies with 3 stages: \n\n1. initial complaints\n2. escalation within the organisation, often to a senior team\n3. escalation to an independent alternative dispute resolution (ADR) provider.\n\n When someone has reached the end of each stage of this process, it should be clearly explained how and when to escalate. \n\n"}
{"id": "386", "section": "Good practice complaints handling: tips for licensees", "subsection": "Tell people what information you need to investigate their complaint", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " It helps consumers to articulate their complaint if you explain to them what information you need to process it. It will prevent delay and help you to investigate the complaint quickly if you have all of the information you need at the outset. It will also help you and the ADR provider to investigate if the complaint is escalated. Key information from the examples we saw included: account information, details of the complaint and any key dates, what the consumer would like you to do to resolve the complaint. \n\n"}
{"id": "387", "section": "Good practice complaints handling: tips for licensees", "subsection": "Include details of the 8 week time limit for resolving complaints or issuing a final response", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " We understand many licensees aim to resolve complaints well within the 8-week time limit, with many saying they aim to provide responses within 24 hours or 5 working days. However, as required by  [Social Responsibility code provision 6.1.1.2](/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes)  , the overall timeframe to deal with complaints is 8 weeks, and licensees should include this in their complaints procedures so consumers know there is a definitive end point. \n\n"}
{"id": "388", "section": "Good practice complaints handling: tips for licensees", "subsection": "Be clear when you have given a final decision or reached \u2018deadlock-", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " We saw few examples of licensees referring to \u2018deadlock-. This is when a consumer has reached the end of their complaints process but a resolution has not been reached, after which they can escalate to an ADR provider. \n\n This was also raised by ADR provider IBAS as an area that could require more clarity, so they are clear when they can proceed to investigate. In  [IBAS- 2020/21 annual report (PDF) (opens in new tab)](https://ibas-uk.com/media/1085/ibas-annual-report-2020-final.pdf)  they stated that they have found the introduction of \u2018deadlock- letters and emails largely effective where introduced, but that more can and should be done to explain the escalation process to consumers. \n\n While you do not have to use the term \u2018deadlock- you should be clear when you have provided your full and final response, and signpost to your ADR provider accordingly. \n\n"}
{"id": "389", "section": "Good practice complaints handling: tips for licensees", "subsection": "Include clickable links and check that they work", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " We saw examples of licensees who signposted people to their contact methods for making complaints, or how to escalate to an ADR provider, but did not include the links for them, or the links did not work. We also saw examples of licensees with incorrect or out of date information included in their policies. \n\n"}
{"id": "390", "section": "Good practice complaints handling: tips for licensees", "subsection": "Utilise technology to help guide people but always provide alternative contact methods", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " Many licensees now accept complaints via Live Chat, which we understand is an efficient and quick way for complaints to be resolved early on. Similarly, we saw an example of an operator using \u2018decision tree- technology to filter people through relevant FAQs to help guide them to the most relevant information. While these are helpful features, it is important to still offer alternative ways for people to contact you and not mandate that people complain via one method only. \n\n"}
{"id": "391", "section": "Good practice complaints handling: tips for licensees", "subsection": "Be accessible for all, including vulnerable people, and make adjustments where required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " We saw very few examples of licensees acknowledging that people may need reasonable adjustments and that they would consider taking these into account when handling a consumer-s complaint. As  [research for Citizen-s Advice on consumer experiences of complaints handling (PDF) (opens in new tab)](https://www.citizensadvice.org.uk/Global/CitizensAdvice/Consumer%20publications/Understanding%20consumer%20experiences%20of%20complaint%20handling_DJS%20report%20final_June2016%20(2)%20(1).pdf)  found, consumers want a range of methods to raise a complaint and communicate with an organisation. All routes need to be accessible and considerate towards anyone with a physical or cognitive impairment or disability. \n\n The  [Ombudsman Association-s Principles of good complaint handling (opens in new tab)](https://www.ombudsmanassociation.org/best-practice-and-publications/principles-good-complaint-handling)  tells their members that a complainant-s personal situation and background should not be a barrier to bringing a complaint. \n\n Our  [guidance on complaints and disputes](/guidance/complaints-and-disputes-procedural-information-provision-and-reporting/3-complaints-handling-requirements)  states that licensees should accept customer complaints made in person, spoken or written, over the telephone or via email where facilities exist, or via third party intermediaries or support tools such as Resolver. If a customer informs a licensee that they are having difficulties raising a complaint, or are in a vulnerable situation, the licensee should ask how they can assist. \n\n"}
{"id": "392", "section": "Good practice complaints handling: tips for licensees", "subsection": "Keep a 'virtual paper trail'", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " Our Contact Centre team told us that they have seen examples where there are no records of conversations where people have complained via Live Chat. As required by  [SR code provision 6.1.1.7](/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes)  , licensees should keep records of customer complaints and disputes, regardless of how the complaint was raised. \n\n"}
{"id": "393", "section": "Good practice complaints handling: tips for licensees", "subsection": "Utilise Resolver and other consumer support tools", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " We do not endorse Resolver-s service nor require licensees to sign up to it. However, we know many consumers have found its support helpful when making a complaint. It is vital that your complaints procedure is accessible enough so that people do not need to involve a third party, but you should still accept complaints raised this way. \n\n"}
{"id": "394", "section": "Good practice complaints handling: tips for licensees", "subsection": "Provide clear signposting to ADR providers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/good-practice-complaints-handling-tips-for-licensees", "content": " Our  [guidance on complaints and disputes](/guidance/complaints-and-disputes-procedural-information-provision-and-reporting/5-adr-requirements)  says that licensees should provide consumers with the contact details for their ADR provider, and, where necessary, details of any limitation on the nature or subject matter they can deal with (for example if the ADR provider only deals with a particular sector of gambling). \n\n\n\n---\n\n Last updated: 21 July 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "395", "section": " Gaming machine categories ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " A gaming machine is defined by the  [Gambling Act 2005 (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)  as a machine that is designed or adapted for use by individuals to gamble - whether or not it can also be used for other purposes. \n\n Most gaming machines are of the reel-based type. These are also known as fruit, slot, or jackpot machines. \n\n"}
{"id": "396", "section": " Gaming machine categories ", "subsection": "Categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Gaming machines fall into categories depending on the maximum stake and prize available. \n\n The categories are: \n\n* A - Category A machines are the only machines with unlimited stakes and prizes. However, no category A gaming machines are currently permitted.\n* [B1](/licensees-and-businesses/guide/page/b1-gaming-machines)\n* [B2](/licensees-and-businesses/guide/page/b2-gaming-machines)\n* [B3](/licensees-and-businesses/guide/page/b3-gaming-machines)\n* [B3A](/licensees-and-businesses/guide/page/b3a-gaming-machines)\n* [B4](/licensees-and-businesses/guide/page/b4-gaming-machines)\n* [C](/licensees-and-businesses/guide/page/c-gaming-machines)\n* [D](/licensees-and-businesses/guide/page/d-gaming-machines)\n"}
{"id": "397", "section": " Gaming machine categories ", "subsection": "Skill with prizes (SWPs) are not gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Read more about the  [differences between SWPs and gaming machines](/licensees-and-businesses/guide/page/skill-with-prize-machines)  . \n\n"}
{"id": "398", "section": " Gaming machine categories ", "subsection": "Other systems which are not gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Devices or systems which are not defined as gaming machines include: \n\n* domestic or dual-use computers\n* telephones or other machines for facilitating communication\n* machines designed or adapted to bet on future real events\n* lottery terminals\n* in a bingo premises, machines designed or adapted for the playing of bingo (including by way of prize gaming)\n* machines designed or adapted for the playing of bingo, by way of prize gaming, where a family entertainment centre gaming machine permit or a prize gaming permit is held\n* semi-automated casino games\n* wholly-automated casino games.\n\n##  B1 gaming machines\n\n##  Requirements for B1 gaming machines\n\n##  Licences and permits required\n\n##  Gaming machine technical standards\n\n##  Test houses\n\n##  Return to player (RTP)\n\n##  B2 gaming machines\n\n##  Requirements for B2 gaming machines\n\n##  Licences and permits required\n\n##  Gaming machine technical standards\n\n##  Test houses\n\n##  Return to player (RTP)\n\n##  B3 gaming machines\n\n##  B3 gaming machines requirements\n\n##  Licences and permits required\n\n##  Gaming machine technical standards\n\n##  Test houses\n\n##  Return to player (RTP)\n\n##  B3A gaming machines\n\n##  B3A gaming machines requirements\n\n##  Licences and permits required\n\n##  Gaming machine technical standards\n\n##  Test houses\n\n##  Return to player (RTP)\n\n##  Lottery ticket vending machines\n\n##  B4 gaming machines\n\n##  B4 gaming machines requirements\n\n##  Licences and permits required\n\n##  Gaming machine technical standards\n\n##  Test houses\n\n##  Return to player (RTP)\n\n##  C gaming machines\n\n##  Pubs and alcohol licensed premises\n\n##  Members' clubs and miners' welfare institutes\n\n##  C gaming machines requirements\n\n##  Licences and permits required\n\n##  Gaming machine technical standards\n\n##  Test houses\n\n##  Return to player (RTP)\n\n##  D gaming machines\n\n##  Combinations of stake and prizes\n\n##  Pubs and alcohol licensed premises\n\n##  Members' clubs and miners' welfare institutes\n\n##  Bingo machines\n\n##  Licences and permits required\n\n##  Gaming machine technical standards\n\n##  Test houses\n\n##  Return to player (RTP)\n\n\n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "399", "section": " Gaming machine categories ", "subsection": "Requirements for B1 gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Maximum stake:  \u00a35  Maximum prize:  \u00a310,000 - with the option of a maximum \u00a320,000 linked progressive jackpot on a premises basis only  Permitted location:  2005 Act and 1968 Act casinos  Maximum number of machines - 2005 Act large casinos:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n"}
{"id": "400", "section": " Gaming machine categories ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B1 machines can only be made available in casinos. You must have either a  [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)  or a  [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)  to make them available. \n\n"}
{"id": "401", "section": " Gaming machine categories ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (categories A and B1) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on casino premises must comply with our gaming machine technical standards. \n\n"}
{"id": "402", "section": " Gaming machine categories ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Category B1, B2, B3 and B3A gaming machines must be tested by an independent  [test house](/licensees-and-businesses/page/test-houses)  to ensure they comply with the technical standards in full. Test houses are also sometimes referred to as test labs. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#6IRrwPl0PE1VoFfMOrccyx)  . \n\n"}
{"id": "403", "section": " Gaming machine categories ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B1 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n The manufacturer will decide on the game RTP. \n\n There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game. \n\n"}
{"id": "404", "section": " Gaming machine categories ", "subsection": " B2 gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B2 gaming machines are also known as fixed-odds betting terminals (FOBT).  Gaming machines may contain games of more than one category. For example, a B2 gaming machine may also offer category B3 and category C games. \n\n"}
{"id": "405", "section": " Gaming machine categories ", "subsection": "Requirements for B2 gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Maximum stake:  \u00a32  Maximum prize:  \u00a3500  Permitted locations: * 2005 Act and 1968 Act casinos\n* betting shops\n* tracks with pool betting.\n Maximum number of machines - 2005 Act large casinos:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n Maximum number of machines - 2005 Act small casino:  Up to a maximum of 80 \n\n Any combination of categories B to D - subject to a machine to table ratio 2:1 \n\n Maximum number of machines - 1968 Act casino:  Up to a maximum of 20 \n\n Any combination of categories B to D -  **or**  any number of C or D machines instead \n\n"}
{"id": "406", "section": " Gaming machine categories ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B2 machines can only be made available in casino, betting shops or at tracks with pool betting. \n\n* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [non-remote pool betting licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)  .\n"}
{"id": "407", "section": " Gaming machine categories ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (category B2) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on casino or betting premises must comply with our gaming machine technical standards. \n\n"}
{"id": "408", "section": " Gaming machine categories ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B2 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n The value displayed must be verified either by the manufacturer or accredited test house for categories B1, B2, B3 and B3A. \n\n"}
{"id": "409", "section": " Gaming machine categories ", "subsection": " B3 gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Gaming machines may contain games of more than one category. For example, a B3 gaming machine may also offer category C and category D games. \n\n AGC and bingo premises licences granted before 13 July 2011 are entitled to make available four (for AGC) or eight (for bingo) category B3/B4 gaming machines, or 20% of the total number of gaming machines, whichever is the greater. \n\n"}
{"id": "410", "section": " Gaming machine categories ", "subsection": "B3 gaming machines requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Maximum stake:  \u00a32  Maximum prize:  \u00a3500  Permitted locations: * 2005 Act and 1968 Act casinos\n* betting shops\n* tracks with pool betting\n* bingo premises\n* adult gaming centre.\n Maximum number of machines - bingo premises and adult gaming centre:  Up to a maximum of 20% of the total number of machines available for use on the premises \n\n Maximum number of machines - betting shops and tracks with pool betting:  Up to a maximum of 4 \n\n Any combination of categories B to D \n\n Maximum number of machines - 2005 Act large casino:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n Maximum number of machines - 2005 Act small casino:  Up to a maximum of 80 \n\n Any combination of categories B to D - subject to a machine to table ratio 2:1 \n\n Maximum number of machines - 1968 Act casino:  Up to a maximum of 20 \n\n Any combination of categories B to D -  **or**  any number of C or D machines instead \n\n"}
{"id": "411", "section": " Gaming machine categories ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B3 machines can only be made available in casino, betting shops, tracks with pool betting, bingo halls or adult gaming centres. \n\n You must have one of the following types of licence to make them available: \n\n* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Adult Gaming Centre (AGC) licence](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)  .\n"}
{"id": "412", "section": " Gaming machine categories ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (categories B3 and B4) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on casino, betting or AGC premises must comply with our gaming machine technical standards. \n\n"}
{"id": "413", "section": " Gaming machine categories ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Category B1, B2, and B3 gaming machines must be tested by an independent  [test house](/licensees-and-businesses/page/test-houses)  to ensure they comply with the technical standards in full. Test houses are also sometimes referred to as test labs. \n\n"}
{"id": "414", "section": " Gaming machine categories ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B3 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n"}
{"id": "415", "section": " Gaming machine categories ", "subsection": " B3A gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " These products are gaming machines and not lottery products. However, the type of game is limited to \u2018lottery style games-. \n\n The game may appear to offer the player the illusion of some type of gamble or interaction as with other types of gaming machines, but the outcome of the game is predetermined by the virtual lottery ticket that the machine selects when the game starts. \n\n"}
{"id": "416", "section": " Gaming machine categories ", "subsection": "B3A gaming machines requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Maximum stake:  \u00a32  Maximum prize:  \u00a3500  Permitted location:  Members- club or miners- welfare institute only  Maximum number of machines:  Up to a maximum of 1 \n\n"}
{"id": "417", "section": " Gaming machine categories ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B3A machines can only be made available in: \n\n* [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - for example, working men-s clubs, branches of the Royal British Legion and clubs with political ties, or\n* Miners- welfare institutes -  [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain)  .\n\n Category B3A machines  **cannot**  be sited in commercial clubs. You must have a club machine permit from your local licensing authority to make them available. \n\n If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business. \n\n"}
{"id": "418", "section": " Gaming machine categories ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (category B3A) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on club or miners welfare institute premises must comply with our gaming machine technical standards. \n\n"}
{"id": "419", "section": " Gaming machine categories ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " You must ensure these gambling products have been tested by a  [test house](/licensees-and-businesses/page/test-houses)  before they are released to the market. Test houses are also sometimes referred to as test labs. \n\n"}
{"id": "420", "section": " Gaming machine categories ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B3A machines must display the actual percentage return to player for each lottery class. \n\n The value displayed must be verified either by the manufacturer or accredited test lab for categories B1, B2, B3 and B3A. \n\n"}
{"id": "421", "section": " Gaming machine categories ", "subsection": "Lottery ticket vending machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Tickets in the following types of lottery can be sold by means of a  [lottery ticket vending machine](/licensees-and-businesses/guide/lottery-ticket-vending-machines)  . \n\n This includes tickets in a: \n\n* small society lottery (registered with a local authority)\n* large society lottery (licensed by the Gambling Commission)\n* private society lottery.\n\n This type of machine usually dispenses a scratchcard or pull-tab lottery ticket. There must be no element of skill or game play required by the purchaser and the machine must not determine the outcome of the lottery or display the result within an interval of less than one hour if it is to avoid being classed as a gaming machine and subject to the requirements for gaming machines. \n\n See our guidance on  [comparing lottery ticket dispensers and category B3A gaming machines (PDF)](//assets.ctfassets.net/j16ev64qyf6l/3ZWiJwRD8jihv9HEXYIQfI/09ec0ff7b17aef37a142074ef0b5eea0/Comparing-lottery-ticket-dispensers-and-category-b3a-gaming-machines-quick-guide__1_.pdf)  for detailed information about the differences between the two machines. \n\n###  Manufacture and supply of lottery ticket vending machines\n\n You do not usually need a licence to manufacture or supply a genuine lottery ticket vending machine to someone lawfully promoting a lottery. \n\n Suppliers of lottery ticket vending machines must ensure that the services they offer do not constitute promoting a lottery - unless they have the necessary permission. \n\n For more information see our advice on  [organising small lotteries (PDF)](//assets.ctfassets.net/j16ev64qyf6l/41lzKMqOjNtgm2YUpem4OG/12065b4ada538e3863807dc51b9ff7c2/Organising-small-lotteries.pdf)  and  [promoting society and local authority lotteries](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  . They contain details on where, and to whom, you can sell tickets for each kind of lottery and what permissions you'll need. \n\n"}
{"id": "422", "section": " Gaming machine categories ", "subsection": " B4 gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " There are duties to be paid on gaming machines. You should read this information in conjunction with the  [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110)  . "}
{"id": "423", "section": " Gaming machine categories ", "subsection": "B4 gaming machines requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Maximum stake:  \u00a32  Maximum prize:  \u00a3400  Permitted locations: * members' club, miners- welfare club or commercial club\n* bingo premises\n* adult gaming centre\n* betting shops\n* tracks with pool betting\n* 2005 Act and 1968 Act casinos.\n Maximum number of machines - members' club, miners- welfare club or commercial club  Up to a maximum of 3 \n\n Maximum number of machines - bingo premises and adult gaming centre  Up to a maximum of 20% of the total number of machines available for use on the premises \n\n Maximum number of machines - betting shops and tracks with pool betting  Up to a maximum of 4 \n\n Any combination of categories B to D \n\n Maximum number of machines - 2005 Act large casino:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n Maximum number of machines - 2005 Act small casino:  Up to a maximum of 80 \n\n Any combination of categories B to D - subject to a machine to table ratio 2:1 \n\n Maximum number of machines - 1968 Act casino:  Up to a maximum of 20 \n\n Any combination of categories B to D -  **or**  any number of C or D machines instead \n\n"}
{"id": "424", "section": " Gaming machine categories ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B4 machines can only be made available in casino, betting shops, tracks with pool betting, bingo halls, adult gaming centres, members' clubs, miners- welfare clubs or commercial clubs. \n\n AGC and bingo premises licences granted before 13 July 2011 are entitled to make available four (for AGC) or eight (for bingo) category B3/B4 gaming machines, or 20% of the total number of gaming machines, whichever is the greater. \n\n* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Adult Gaming Centre (AGC) licence](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)\n* gaming machine permit.\n"}
{"id": "425", "section": " Gaming machine categories ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (categories B3 and B4) for full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on casino premises must comply with our gaming machine technical standards. \n\n"}
{"id": "426", "section": " Gaming machine categories ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Category B4, C, and D gaming machines can be tested via an independent  [test house](/licensees-and-businesses/page/test-houses)  or via the manufacturers own processes under strict controls. Test houses are also sometimes referred to as test labs. \n\n"}
{"id": "427", "section": " Gaming machine categories ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " B4 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game. \n\n"}
{"id": "428", "section": " Gaming machine categories ", "subsection": "Pubs and alcohol licensed premises", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Where a gaming machine permit authorises the making available of a specified number of gaming machines in particular premises, this will effectively replace, and not be in addition to, any automatic entitlement to two machines. \n\n"}
{"id": "429", "section": " Gaming machine categories ", "subsection": "Members' clubs and miners' welfare institutes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - for example working men-s clubs, branches of the Royal British Legion and clubs with political ties - and Miners- welfare institutes  [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain)  may site up to three machines from categories B3A, B4, C or D (only one can be B3A) with a club machine permit. \n\n"}
{"id": "430", "section": " Gaming machine categories ", "subsection": "C gaming machines requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Maximum stake:  \u00a31  Maximum prize:  \u00a3100  Permitted locations: * pubs\n* licensed FEC\n* members' club, miners- welfare club or commercial club\n* bingo premises\n* adult gaming centre\n* betting shops\n* tracks with pool betting\n* 2005 Act and 1968 Act casinos\n Maximum number of machines - pubs  Up to a maximum of 2 \n\n or, specified amount with a permit from the Local Authority \n\n Maximum number of machines - members' club, miners- welfare club or commercial club  Up to a maximum of 3 \n\n Maximum number of machines - bingo premises, adult gaming centre and FEC  No limit \n\n Maximum number of machines - betting shops and tracks with pool betting  Up to a maximum of 4 \n\n Any combination of categories B to D \n\n Maximum number of machines - 2005 Act large casino:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n Maximum number of machines - 2005 Act small casino:  Up to a maximum of 80 \n\n Any combination of categories B to D - subject to a machine to table ratio 2:1 \n\n Maximum number of machines - 1968 Act casino:  Up to a maximum of 20 \n\n Any combination of categories B to D -  **or**  any number of C or D machines instead \n\n"}
{"id": "431", "section": " Gaming machine categories ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Category C machines can only be made available in casino, betting shops, tracks with pool betting, bingo halls, adult gaming centres, members' clubs, miners- welfare clubs, commercial clubs or pubs. \n\n You must have one of the following to make them available: \n\n* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Adult Gaming Centre (AGC) licence](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)\n* [Family Entertainment Centre (FEC) licence](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)\n* alcohol licensed premises\n* gaming machine permit.\n"}
{"id": "432", "section": " Gaming machine categories ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (category C) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on licensed or permitted premises must comply with our gaming machine technical standards. \n\n"}
{"id": "433", "section": " Gaming machine categories ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Category B4, C, and D gaming machines can be tested by an independent  [test house](/licensees-and-businesses/page/test-houses)  (sometimes referred to as test labs), or by the manufacturers' own processes under strict controls. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD)  . \n\n"}
{"id": "434", "section": " Gaming machine categories ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Category C machines must display the \u201ctheoretical target percentage return to player\u201d. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n"}
{"id": "435", "section": " Gaming machine categories ", "subsection": " D gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " There are duties to be paid on gaming machines. You should read this information in conjunction with the  [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110)  Generally, Category D machines are low-stake fruit machine style machines, coin pushers (sometimes called penny falls) or crane grabs. \n\n View and download  [examples of crane-type machines](#4b5lhlWFepkLmusnfWTcCa)  . \n\n Category D machines can be located in the following places: \n\n* casinos\n* betting shops\n* tracks with pool betting\n* bingo premises\n* Adult Gaming Centres (AGCs)\n* members' clubs\n* miners- welfare clubs or commercial clubs\n* Family Entertainment Centres (FECs)\n* pubs\n* travelling fairs\n* unlicensed family entertainment centres (UFECs) with a permit.\n\n However, their use in premises other than adult gaming centres, family entertainment centres, pubs and travelling fairs is unusual. \n\n There are five different combinations of stake and prize for the various types of category D machine. \n\n"}
{"id": "436", "section": " Gaming machine categories ", "subsection": "Combinations of stake and prizes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": "\n\n Category D machine combinations |  Combinations  |  Stake  |  Maximum prize  |\n| --- | --- | --- |\n|  D money prize  |  10p  |  \u00a35  |\n|  D non-money prize (other than crane grab machine)  |  30p  |  \u00a38  |\n|  D non-money prize (crane grab machine)  |  \u00a31  |  \u00a350  |\n|  D combined money and non-money prize (other than coin pusher or penny falls machines)  |  10p  |  \u00a38 (of which no more than \u00a35 may be a money prize)  |\n|  D combined money and non-money prize (coin pusher or penny falls machine)  |  20p  |  \u00a320 (of which no more than \u00a310 may be a money prize)  |\n\n"}
{"id": "437", "section": " Gaming machine categories ", "subsection": "Pubs and alcohol licensed premises", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Pubs and other alcohol licensed premises are automatically entitled to two category C or D gaming machines upon notification to the local licensing authority of their intention to make gaming machines available for use. \n\n Licensing authorities can issue gaming machine permits which allow additional category C and D gaming machines to be provided. \n\n Where a gaming machine permit authorises the making available of a specified number of gaming machines in particular premises, this will effectively replace, and not be in addition to, any automatic entitlement to two machines. \n\n"}
{"id": "438", "section": " Gaming machine categories ", "subsection": "Members' clubs and miners' welfare institutes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - for example, working men-s clubs, branches of the Royal British Legion and clubs with political ties - and Miners- welfare institutes -  [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain)  may site up to three machines from categories B3A, B4, C or D (only one can be B3A) with a club machine permit. \n\n [Commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club)  may site up to three machines from categories B4, C or D (not B3A machines). \n\n Travelling fairs may site any number of category D gaming machines. \n\n"}
{"id": "439", "section": " Gaming machine categories ", "subsection": "Bingo machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Some category D gaming machines are designed or adapted to play bingo as a prize game. If you have prize gaming permit or a family entertainment centre permit you can make these machines available to play. The machines must comply with our Gaming machine permits code of practice \n\n"}
{"id": "440", "section": " Gaming machine categories ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business. \n\n"}
{"id": "441", "section": " Gaming machine categories ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  for full details of the technical standards which this category of machine must comply with: \n\n* complex category D\n* non-complex category D machines\n* B3, B4, C and D legacy machines.\n\n All gaming machines must comply with our gaming machine technical standards. \n\n"}
{"id": "442", "section": " Gaming machine categories ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Category B4, C, and D gaming machines can be tested via an independent  [test house](/licensees-and-businesses/page/test-houses)  (sometimes referred to as test labs), or by the manufacturers' own processes under strict controls. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD)  . \n\n"}
{"id": "443", "section": " Gaming machine categories ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": " Category D machines must display the \u201ctheoretical target percentage return to player\u201d unless they are crane grab or penny falls machines. \n\n RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n The manufacturer will decide on the game RTP. \n\n There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game. \n\n"}
{"id": "444", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-categories", "content": "* [Gaming machine categories](#)\n* [B1 gaming machines](#b1-gaming-machines)\n* [B2 gaming machines](#b2-gaming-machines)\n* [B3 gaming machines](#b3-gaming-machines)\n* [B3A gaming machines](#b3a-gaming-machines)\n* [B4 gaming machines](#b4-gaming-machines)\n* [C gaming machines](#c-gaming-machines)\n* [D gaming machines](#d-gaming-machines)\n\n [Print this guide](#) "}
{"id": "445", "section": "Display of licensed status technical requirements", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/display-of-licensed-status-technical-requirements", "content": " These requirements cover remote operators, business-to-business operators, and non-commercial societies, local authorities, and external lottery managers (which offer the supply of lottery tickets on websites or mobile applications). \n\n The following codes are relevant to this section: \n\n* [LCCP: Licence condition 8.1.1](/licensees-and-businesses/lccp/condition/8-1-1-display-of-licensed-status-remote-operators )\n* [LCCP: Licence condition 8.1.2](/licensees-and-businesses/lccp/condition/8-1-2-display-of-licensed-status-b2b-operators)\n* [LCCP: Licence condition 8.1.3](/licensees-and-businesses/lccp/condition/8-1-3-display-of-licensed-status-societies-and-local-authorities)\n The LCCP requires that these types of licensees display, on their websites and mobile applications: \n\n* a statement that they are licensed and regulated by us\n* their account number\n* a link (which will be supplied by us) to their current licensed status as recorded on our website.\n"}
{"id": "446", "section": "Display of licensed status technical requirements", "subsection": "Licensees are to use the following formats when displaying their licensed status:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/display-of-licensed-status-technical-requirements", "content": "###  Format of statement, account number and link to be displayed \u2013 single licence operating from a single website or mobile application\n\n '(Insert licensee-s name) is licensed and regulated in Great Britain by the Gambling Commission under account number (insert account number).' \n\n##  Example\n\n###  Format of statement, account number and link to be displayed - multiple licences operating from a single website or mobile application\n\n '(Insert licensee name), (Insert licensee name), (Insert licensee name) and (Insert licensee name) are licensed and regulated in Great Britain by the Gambling Commission under account numbers (insert account number), (insert account number), (insert account number) and (insert account number).' \n\n##  Example\n\n##  Notes\n\n"}
{"id": "447", "section": "Display of licensed status technical requirements", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/display-of-licensed-status-technical-requirements", "content": " HotSlotsRUs Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 12345. \n\n"}
{"id": "448", "section": "Display of licensed status technical requirements", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/display-of-licensed-status-technical-requirements", "content": " HotSlots10 Limited, HotSlots11 Limited, HotSlots12 Limited and HotSlots13 Limited are licensed and regulated in Great Britain by the Gambling Commission under account numbers 12345, 23456, 34567 and 45678. \n\n"}
{"id": "449", "section": "Display of licensed status technical requirements", "subsection": "Notes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/display-of-licensed-status-technical-requirements", "content": "###  Licensee name\n\n The licensee name used in the statement must match the one by which the operator is registered with us and which appears on our  [Public Register](/public-register/businesses)  of licence holders. \n\n###  Account number\n\n A licence number is usually in the following format 000-012345-N-987654-001. For the purposes of display of licensed status, account numbers are to be used. This is the first block of 6 digits, removing any leading zeros where they exist. So, in this example the account number is \u201812345-. \n\n Leading zeros must be omitted from the licensee-s account number. \n\n A licensee-s account number is included within the statement formats above, so there is no requirement to display this separately on a licensee-s screens. \n\n###  Link\n\n The link to our  [Public Register](/public-register/businesses)  of licence holders will be provided by us. The link is to be hyperlinked to the account number within the statement of licensed status. The link should be identifiable as such; therefore, the account number should be underlined and in a different colour font. \n\n\n>  It is important that the link directs to the licensee-s record on our public register and not to our home page or the landing page for our public register digital service. \n> \n> \n\n###  Non-commercial societies, local authorities, and external lottery managers\n\n Non-commercial society lotteries and local authority licensees must display the mandated statement, account number and link on every screen from which consumers are able to access lottery products provided in reliance on the licence to which the displayed licence status refers. \n\n External Lottery Managers should display their own licensed status on websites or mobile applications they make arrangements for on behalf of non-commercial society lotteries and local authority licensees. In such cases, it is good practice to list the account numbers of the respective lotteries on a separate page on their website or mobile application that consumers can access should they need to. \n\n###  Typography and accessibility\n\n The mandated statement, account number and link must be readily accessible to consumers. Font type, size, styling, spacing, colour and placement should be appropriate to this need. \n\n\n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "450", "section": "Gaming machine technical standards", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-technical-standards", "content": " These standards are our requirements around game features, display notices and general machine operation, including metering. \n\n\n>  Operators or end users should not rely upon these standards as a measure of reliability, quality or minimal security standards. \n> \n> \n\n These standards allow equivalence between different types of technology and do not specify ownership products or technologies. Testing regimes for these standards will permit equivalent international standards. \n\n The technical standards are not intended to limit game content or the use of new technological development provided that the objectives of the standards are met. \n\n Gaming machine technical standards can be downloaded for each category of machine. \n\n [Gaming machine standards - categories A and B1 (PDF)](#1CjVvBJBstdDpdgbgZY5Ir)   \n [Gaming machine technical standards \u2013 category B2 (PDF)](#1nBBkhdTrtSx3X8QstTbbw)   \n [Gaming machine technical standards \u2013 categories B3 & B4 (PDF)](#4ZVkArteqAIVGOoV8FXckB)   \n [Gaming machine technical standards - category B3A (PDF)](#3DnXT7RwiUCqiP83q1WH0B)   \n [Gaming machine technical standards - category C (PDF)](#2GNpL9dNnxsBYSDuOtQHnl)   \n [Gaming machine technical standards - complex category D (PDF)](#18mBkDeNlnwpk3ZGPTB18p)   \n [Gaming machine technical standards - non-complex category D machines (PDF)](#1jEM8s3l059x0wfXwzu21U)   \n [Gaming machine technical standards - B3, B4, C and D legacy machines (PDF)](#18pFz9Lu7g6wW8vo9JMZ0z)   \n [Gaming machine technical standards - cashless payment machine systems (PDF)](#1BD7frZmKO0NloPx0aJ1aj)   \n [Gaming machine technical standards - linked progressives (PDF)](#3QWtHnDH80kKackdO38ib6)   \n [Gaming machine technical standards - wireless network (PDF)](#1PvjKZb1SJnbPzxMKSyZw0)   \n [Gaming machine technical standards - server networked and downloadable (PDF)](#3pboIKtjv3OQouWQ2nJZL1) \n\n"}
{"id": "451", "section": "Gaming machine technical standards", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-technical-standards", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Gaming machine testing strategy \n\n application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/6IRrwPl0PE1VoFfMOrccyx/e021d5260c2669dde40f04e94f61521a/Gaming-machine-testing-strategy.pdf) [Machine-standards-category-A-and-B1 \n\n application/pdf PDF 99.2 kB](//assets.ctfassets.net/j16ev64qyf6l/1CjVvBJBstdDpdgbgZY5Ir/69af26fe3d5fb78acb8e5f3f6e094493/Machine-standards-category-A-and-B1.pdf) [Machine-standards-category-B2 \n\n application/pdf PDF 88.9 kB](//assets.ctfassets.net/j16ev64qyf6l/1nBBkhdTrtSx3X8QstTbbw/c7a2846241278bdb161f2c8b8f2c8882/Machine-standards-category-B2.pdf) [Machine-standards-category-B3-and-B4 \n\n application/pdf PDF 88.9 kB](//assets.ctfassets.net/j16ev64qyf6l/4ZVkArteqAIVGOoV8FXckB/f470c543ef4f16b598f832640ccc9b9f/Machine-standards-category-B3-and-B4.pdf) [Machine-standards-category-B3A \n\n application/pdf PDF 79.0 kB](//assets.ctfassets.net/j16ev64qyf6l/3DnXT7RwiUCqiP83q1WH0B/716fdc37ca861f20b42f4a27fa781085/Machine-standards-category-B3A.pdf) [Machine-standards-category-C \n\n application/pdf PDF 93.1 kB](//assets.ctfassets.net/j16ev64qyf6l/2GNpL9dNnxsBYSDuOtQHnl/30562e2b20058bea7474b8b353b08a9c/Machine-standards-category-C.pdf) [Machine-standards-complex-category-D \n\n application/pdf PDF 88.8 kB](//assets.ctfassets.net/j16ev64qyf6l/18mBkDeNlnwpk3ZGPTB18p/4a5dd87146d181db3e11e742fc7c9398/Machine-standards-complex-category-D.pdf) [Machine-technical-standards-non-complex-category-D-machines \n\n application/pdf PDF 62.0 kB](//assets.ctfassets.net/j16ev64qyf6l/1jEM8s3l059x0wfXwzu21U/5aa625956a02aef5248f1e763949fe62/Machine-technical-standards-non-complex-category-D-machines.pdf) [Machine-technical-standards-categories-B3-B4-C-and-D-legacy-machines \n\n application/pdf PDF 125.9 kB](//assets.ctfassets.net/j16ev64qyf6l/18pFz9Lu7g6wW8vo9JMZ0z/f26d950fade296cff8a4d448c6b57760/Machine-technical-standards-categories-B3-B4-C-and-D-legacy-machines.pdf) [Machine-technical-standards-cashless-payment-machine-systems \n\n application/pdf PDF 52.1 kB](//assets.ctfassets.net/j16ev64qyf6l/1BD7frZmKO0NloPx0aJ1aj/7ef88408d9ce6c625f5b8125b8b06139/Machine-technical-standards-cashless-payment-machine-systems.pdf) [Machine-technical-standards-linked-progressives \n\n application/pdf PDF 72.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3QWtHnDH80kKackdO38ib6/8cc75ab27cc2cfe1d008dbc5c609f476/Machine-technical-standards-linked-progressives.pdf) [Machine-technical-standards-wireless-network \n\n application/pdf PDF 50.9 kB](//assets.ctfassets.net/j16ev64qyf6l/1PvjKZb1SJnbPzxMKSyZw0/afe638acb4e7e2d793e463e12bfc8b62/Machine-technical-standards-wireless-network.pdf) [Machine-technical-standards-server-networked-and-downloadable \n\n application/pdf PDF 64.0 kB](//assets.ctfassets.net/j16ev64qyf6l/3pboIKtjv3OQouWQ2nJZL1/5e3fc431d10302cd221df8779493840d/Machine-technical-standards-server-networked-and-downloadable.pdf)\n\n---\n\n Last updated: 24 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "452", "section": " Gaming machine and remote games information requirements ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements", "content": " [Licence condition 2.3.1)](/licensees-and-businesses/lccp/condition/2-3-1-technical-standards)  of the LCCP requires that all non-remote gaming machine technical, gambling software, and remote operating licence holders must comply with our technical standards and with requirements set out by us relating to the timing and procedures for testing. \n\n The  [remote technical standards (RTS)](/standards/remote-gambling-and-software-technical-standards)  and  [testing strategy](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)  for compliance with include several requirements for information that licence holders must submit to us. \n\n For non-remote licence holders, our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  and gaming machine testing strategy specify information requirements for those businesses. \n\n##  Depending on the licences they hold, gambling operators are required to report the following information to us:\n\n##  Games test reports (remote gambling and gambling software)\n\n##  Games test reports (gaming machines)\n\n##  Games testing annual audit reports\n\n##  Security audit reports\n\n\n\n---\n\n Last updated: 1 March 2022 \n\n Show updates to this content  Changes to page description \n\n"}
{"id": "453", "section": " Gaming machine and remote games information requirements ", "subsection": "Depending on the licences they hold, gambling operators are required to report the following information to us:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements", "content": "* games test reports\n* games testing annual audit reports\n* security audit reports.\n"}
{"id": "454", "section": " Gaming machine and remote games information requirements ", "subsection": " Games test reports (remote gambling and gambling software)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements", "content": " A key requirement of the  [RTS](/standards/remote-gambling-and-software-technical-standards)  and testing strategy for compliance with the RTS is that remote gambling licence holders submit games test results and random number generator (RNG) test results to us. \n\n This provides us with assurance that new games (or major updates of games) comply with the RTS. It also assures us that the RNG driven products such as casino, bingo and virtual betting, comply with our fairness specifications. \n\n This requirement applies to all holders of: \n\n* gambling software licences and remote bingo operating licences\n* remote bingo (game host)\n* remote casino\n* remote casino (game host)\n* remote general betting (standard) (virtual events)\n* remote betting host (virtual events).\n\n Licence holders must submit their games and RNG test results to us via the games register which is part of the  [eServices digital service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login)  . \n\n The games register allows licence holders to add entries, withdraw entries and reinstate entries. It also offers options of bulk processing of additions or withdrawals, and for licence holders to download a register of the games/test results they have registered with us as a .csv file. \n\n If you hold a gambling software licence, the new system allows you to add details of the game and relevant test reports. This will generate a unique game register reference, which you will supply to gambling businesses who provide the game to players. \n\n Game and RNG testing must be carried out by an approved  [Test House](/licensees-and-businesses/page/test-houses)  . \n\n !  **Warning  Satisfactory testing is to be completed and the report submitted to us before a game is released for play.**  If you experience technical issues preventing you submitting games test or RNG test reports to us, you should capture evidence of the problems experienced and  [contact us](/contact-us)  to discuss. \n\n\n>  B2C licensees who use the services of a B2B for the provision of gaming content must still maintain their own up-to-date games register (within our eServices games register system) for any games offered directly or via the B2B. \n> \n> \n\n"}
{"id": "455", "section": " Gaming machine and remote games information requirements ", "subsection": " Games test reports (gaming machines)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements", "content": " Our  [gaming machine testing strategy](/licensees-and-businesses/page/gaming-machine-testing-strategy)  requires gaming machine technical licence holders to conduct testing on new games and submit the results to us. \n\n When a game has been tested, the Test House-s summary report should be sent by email to  [machinetestreports@gamblingcommission.gov.uk](mailto:machinetestreports@gamblingcommission.gov.uk)  . \n\n Games testing must be carried out by an approved  [Test House](/licensees-and-businesses/page/test-houses)  . \n\n !  **Warning  Satisfactory testing is to be completed and the report sent to us before a game is released for play.**  Licence holders are to keep the full test result report for each game and make this available to us on request. \n\n If you experience technical issues when submitting the games test report to us, you should capture evidence of the problems experienced and  [contact us](/contact-us)  to discuss. \n\n"}
{"id": "456", "section": " Gaming machine and remote games information requirements ", "subsection": " Games testing annual audit reports", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements", "content": " Our testing strategy for compliance with the  [RTS](/standards/remote-gambling-and-software-technical-standards)  requires licence holders to conduct an annual games testing audit and to send this to us. \n\n This requirement applies to all holders of: \n\n* gambling software licences\n* remote bingo operating licences\n* remote bingo (game host)\n* remote casino\n* remote casino (game host)\n* remote general betting (standard) (virtual events)\n* remote betting host (virtual events).\n\n Games testing annual audits report are  **not**  required from gaming machine technical (non-remote) licence holders. \n\n The audit must be carried out by an approved  [Test House](/licensees-and-businesses/page/test-houses)  and the report counter-signed by a  [Personal Management Licence holder](/licensees-and-businesses/guide/personal-management-licence)  (or specified person) for your business. \n\n Further details on games testing audits are in  [Section 4 of the testing strategy](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical/4-annual-games-testing)  . \n\n Licence holders must submit their games testing annual audit report to us, by uploading the report, via the audits part of the  [eServices digital service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login)  . \n\n You must do this annually, within  **4 weeks**  after the audit period end date. Licence holders are each allocated to a submission pool, which dictates their audit period. ###  Audit periods for each submission pool are:\n\n* Pool 1: 1 July \u2013 30 June following year\n* Pool 2: 1 October \u2013 30 September following year\n* Pool 3: 1 January \u2013 31 December following year\n* Pool 4: 1 April \u2013 31 March following year.\n If you experience technical issues that are preventing you from submitting the games testing annual audit report to us via eServices, you should capture evidence of the problems experienced and  [contact us](/contact-us)  to discuss. \n\n"}
{"id": "457", "section": " Gaming machine and remote games information requirements ", "subsection": " Security audit reports", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements", "content": " Our  [RTS](/standards/remote-gambling-and-software-technical-standards)  and  [testing strategy for compliance with the RTS](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)  set out that remote gambling and specified remote lottery licence holders must ensure that an annual security audit is carried out by an independent and suitably qualified auditor. This is to assess compliance against the security requirements of the RTS. \n\n Further details on the annual security audit requirements are contained within our  [security audit advice](/licensees-and-businesses/guide/security-audit-advice)  . It is based on relevant sections of ISO/IEC 27001. \n\n Licensees do not need to send completed security audits to us, unless we request it, or a major non-conformity is identified during the audit. \n\n\n>  If a major non-conformity is identified, you must notify us by emailing  [securityaudit@gamblingcommission.gov.uk](mailto:securityaudit@gamblingcommission.gov.uk)  attaching a copy of the full information security audit report, including management responses. If we request a copy of a security audit report, it must be submitted to us within 7 days. The written request will explain how to submit the report. \n> \n> \n\n"}
{"id": "458", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements", "content": "* [Gaming machine and remote games information requirements](#)\n* [Games test reports (remote gambling and gambling software)](#games-test-reports-remote-gambling-and-gambling-software)\n* [Games test reports (gaming machines)](#games-test-reports-gaming-machines)\n* [Games testing annual audit reports](#games-testing-annual-audit-reports)\n* [Security audit reports](#security-audit-reports)\n\n [Print this guide](#) "}
{"id": "459", "section": " Remote gambling and software technical standards (RTS) guidance ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards", "content": " [Gambling software](/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software)  and  [remote](/licensees-and-businesses/licences-and-fees/sector/remote)  operating licence holders (including  [ancillary remote betting](/licensees-and-businesses/licences-and-fees/sector/betting)  are required to comply with our remote technical standards (RTS) and requirements relating to the timing and procedures for testing. \n\n\n>  You can  [view the remote technical standards (RTS)](/standards/remote-gambling-and-software-technical-standards) \n> \n> \n\n [Licence condition 2.3.1](/licensees-and-businesses/lccp/condition/2-3-1-technical-standards) \n\n Remote gambling and software technical standards details the specific technical standards and the security requirements that licensed remote gambling operators and gambling software operators need to meet. \n\n It comprises of: \n\n* technical standards\n* security requirements (which are a subset of the  [ISO/IEC 27001: 2013 standards (opens in a new tab)](https://www.iso.org/isoiec-27001-information-security.html)  .\n We consulted in 2017 on changes to the remote gambling and software technical standards (RTS). \n\n"}
{"id": "460", "section": " Remote gambling and software technical standards (RTS) guidance ", "subsection": "Requirements that come into force 31 October 2021", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards", "content": " The following sections contain new requirements that are due to come into effect 31 October 2021. \n\n* display of transactions\n* auto-play functionality\n* time requirements and reality checks\n* responsible product design.\n\n The new provisions are highlighted in the  [updated RTS](/standards/remote-gambling-and-software-technical-standards)  . \n\n##  Updates to RTS effective 1 April 2018\n\n##  Providing consumers with greater control and consistency\n\n\n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "461", "section": " Remote gambling and software technical standards (RTS) guidance ", "subsection": " Updates to RTS effective 1 April 2018", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards", "content": " The following sections contain new requirements that came into effect on 1 April 2018. \n\n* display of transactions\n* gambling account history\n* display of net deposits\n* inancial limits.\n\n We have updated the supporting testing strategy to incorporate any new standards and changes made to the numbering of existing requirements as a result of this consultation. \n\n\n>  Customers must be able to choose whether to accept price fluctuations that occur after their bet is requested. \n> \n> \n\n From the 1 April 2018 the  [remote technical standards](/standards/remote-gambling-and-software-technical-standards)  (see RTS 2C) require that operator-s systems enable customers to choose whether to accept price fluctuations (in either direction) that occur after their bet is requested. \n\n"}
{"id": "462", "section": " Remote gambling and software technical standards (RTS) guidance ", "subsection": "Providing consumers with greater control and consistency", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards", "content": " This requirement applies to both fixed odds betting and betting exchanges. It was introduced because we were aware of concerns that bets were sometimes subject to price fluctuations caused by time delays and market movements. Consumers were not always aware that event odds may be subject to price fluctuation and the way in which licensees handled fluctuations differed. \n\n Players should be presented with options to control whether a price change should be accepted or not. \n\n These options must be presented on a per bet basis, except in circumstances where a customer has requested a default account setting to disable price change alerts prior to bet acceptance. Where the functionality is offered at an account level the default option should not be set to accept all fluctuations. \n\n Where a customer chooses not to accept price changes automatically any bet where the price changes must be reoffered before it is accepted. Information sufficient to explain the options to the customers should be provided. \n\n An optimum solution would enable consumers to choose to automatically accept price movements within a particular margin range. Account level options offered to consumer could include accepting all bets with higher price, accepting all bets with shorter price or accepting all bets regardless of price movements. \n\n This requirement does not intend to capture currency fluctuations. \n\n\n>  Remote betting operators must ensure that their systems are compliant with these requirements. \n> \n> \n\n"}
{"id": "463", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards", "content": "* [Remote gambling and software technical standards (RTS) guidance](#)\n* [Updates to RTS effective 1 April 2018](#updates-to-rts-effective-1-april-2018)\n\n [Print this guide](#) "}
{"id": "464", "section": "Notices and updates", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notices/aml", "content": " Important notices and updates from the Gambling Commission AML team. \n\n"}
{"id": "465", "section": "Notices and updates", "subsection": "Office of Financial Sanctions Implementation (OFSI) updates ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notices/aml", "content": " The following list of asset freeze targets will take you to the full update on the OFSI website. \n\n##  Guidance: Who is subject to financial sanctions in the UK?  Last updated: 27 April 2023\n\n A guide to the current consolidated list of asset freeze targets, and a list of persons named in relation to financial and investment restrictions under the Russia regulations \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-consolidated-list-of-targets)  Last updated: 27 April 2023 ##  Guidance: Financial sanctions, ISIL (Da'esh) and Al-Qaida organisations  Last updated: 27 April 2023\n\n Certain persons and entities associated with the ISIL (Da'esh) and Al-Qaida organisations are subject to UK financial sanctions. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/current-list-of-designated-persons-al-qaida)  Last updated: 27 April 2023 ##  Statutory guidance: Russia sanctions: guidance  Last updated: 24 April 2023\n\n Guidance on the Russia (Sanctions) (EU Exit) Regulations 2019 \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/russia-sanctions-guidance)  Last updated: 24 April 2023 ##  Guidance: Financial sanctions, Iran (human rights)  Last updated: 24 April 2023\n\n Iran is currently subject to UK financial sanctions. This document contains a current list of designated persons relating to human rights violations. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-iran-human-rights)  Last updated: 24 April 2023 ##  Guidance: Financial sanctions, Russia  Last updated: 21 April 2023\n\n The Russia (Sanctions) (EU Exit) Regulations 2019 ensure sanctions relating to Russia are implemented effectively after the UK leaves the EU. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-ukraine-sovereignty-and-territorial-integrity)  Last updated: 21 April 2023 ##  Guidance: Financial sanctions, Global Human Rights  Last updated: 21 April 2023\n\n The Global Human Rights regime operates under the UK-s Sanctions and Anti-Money Laundering Act 2018. This page contains the current list of designated targets. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-global-human-rights)  Last updated: 21 April 2023 ##  Press release: Suspected Hizballah financier sanctioned under counter-terrorism regulations  Last updated: 18 April 2023\n\n All assets and economic resources belonging to Nazem Ahmad in the UK have been frozen \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/news/suspected-hizballah-financier-sanctioned-under-counter-terrorism-regulations)  Last updated: 18 April 2023 ##  Guidance: Financial sanctions, Counter-terrorism  Last updated: 18 April 2023\n\n This page contains a list of persons and entities to whom financial sanctions have been applied due to their assessed involvement in terrorist activity. This sanctions regime aims to further the prevention of terrorism in the UK or elsewhere and protect UK national security interests. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/current-list-of-designated-persons-terrorism-and-terrorist-financing)  Last updated: 18 April 2023 ##  Guidance: Financial sanctions: guidance  Last updated: 18 April 2023\n\n Information on the approach OFSI takes to financial sanctions including sector and regime specific guidance, as well as information on monetary penalties for breaches of financial sanctions. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-faqs)  Last updated: 18 April 2023 ##  Guidance: Operating within counter-terrorism legislation  Last updated: 13 April 2023\n\n Information for any organisation or individual working in a region where terrorist organisations operate. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/operating-within-counter-terrorism-legislation)  Last updated: 13 April 2023 ##  Guidance: Russian Oil Services ban  Last updated: 6 April 2023\n\n Guidance, General Licences and reporting forms in relation to the Maritime Services Ban and Oil Price Cap Exception. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/russian-oil-services-ban)  Last updated: 6 April 2023 ##  Guidance: Financial sanctions, Cyber  Last updated: 6 April 2023\n\n UK financial sanctions are in place for persons, entities or bodies involved in certain cyber activity.This page contains the current list of designated targets. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-cyber-attacks)  Last updated: 6 April 2023 ##  Guidance: Financial sanctions, Iraq  Last updated: 28 March 2023\n\n Iraq is currently subject to UK financial sanctions. This document contains the current list of designated persons. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-iraq)  Last updated: 28 March 2023 ##  Guidance: Financial sanctions, Syria  Last updated: 28 March 2023\n\n Syria is currently subject to UK financial sanctions.This document provides a current list of designated persons. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-syria)  Last updated: 28 March 2023 ##  Guidance: Financial Sanctions, Global Anti-Corruption  Last updated: 27 March 2023\n\n UK financial sanctions are in place for persons involved in serious corruption or that are linked to those involved in serious corruption. This document provides a current list of designated persons. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-global-anti-corruption)  Last updated: 27 March 2023 ##  Guidance: Financial sanctions, Myanmar  Last updated: 27 March 2023\n\n Myanmar is currently subject to UK financial sanctions. This document provides a current list of designated persons. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-burma)  Last updated: 27 March 2023 ##  Guidance: Sanctions: Trust services  Last updated: 21 March 2023\n\n Details of Trust Services sanctions \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/sanctions-trust-services)  Last updated: 21 March 2023 ##  Guidance: Financial sanctions, South Sudan  Last updated: 8 March 2023\n\n South Sudan is currently subject to UK financial sanctions. This document provides a current list of designated persons. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-south-sudan)  Last updated: 8 March 2023 ##  Guidance: Financial sanctions, Central African Republic  Last updated: 8 March 2023\n\n The Central African Republic is currently subject to UK financial sanctions. This document provides a current list of designated persons. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-central-african-republic)  Last updated: 8 March 2023 ##  Guidance: Financial sanctions, Democratic Republic of the Congo  Last updated: 7 March 2023\n\n Democratic Republic of the Congo is currently subject to UK financial sanctions. This document provides a current list of designated persons. \n\n [View the guidance (opens in a new tab)](https://www.gov.uk/government/publications/financial-sanctions-democratic-republic-of-the-congo)  Last updated: 7 March 2023 "}
{"id": "466", "section": "The Economic Crime Levy guidance", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/the-economic-crime-levy-guidance", "content": " 30 March 2023 \n\n"}
{"id": "467", "section": "OFSI and NCA Red Alert - Evasion Typologies", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/ofsi-and-nca-red-alert-evasion-typologies", "content": " 18 July 2022 \n\n"}
{"id": "468", "section": "OFSI and NCA Red Alert - Evasion Typologies", "subsection": "Further information", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/ofsi-and-nca-red-alert-evasion-typologies", "content": " For further information regarding sanction compliance, please see  [OFSI-s website (opens in a new tab)](https://www.gov.uk/government/organisations/office-of-financial-sanctions-implementation)  and the  [Commission-s AML notices and updates page](/licensees-and-businesses/notices/aml)  , including our update relatd to the  [important Russian sanctions update from the Gambling Commission](/licensees-and-businesses/notice/important-russian-sanctions-update-from-the-gambling-commission)  issued previously. \n\n"}
{"id": "469", "section": "HM Treasury money laundering consultation response and UK FATF report", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/hm-treasury-money-laundering-consultation-response-and-uk-fatf-report", "content": " 24 June 2022 \n\n"}
{"id": "470", "section": "HM Treasury money laundering consultation response and UK FATF report", "subsection": "FATF publishes follow-up UK FATF Report", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/hm-treasury-money-laundering-consultation-response-and-uk-fatf-report", "content": " [The Financial Action Task Force (FATF) follow up report (opens in new tab)](https://www.fatf-gafi.org/media/fatf/documents/reports/fur/Follow-Up-Report-United-Kingdom-2022.pdf)  on the United Kingdom's (UK) compliance with FATF-s anti-money laundering and counter terrorist financing requirements has been published. \n\n Key findings include the UK: \n\n* addressing some of the technical compliance deficiencies identified in the  [UK-s 2018 Mutual Evaluation Report (opens in new tab)](https://www.fatf-gafi.org/media/fatf/documents/reports/mer4/MER-United-Kingdom-2018.pdf)\n* implementing new requirements where the FATF Recommendations have changed since the on-site visit in March 2018.\n\n FATF will continue to monitor the UK-s improvements in areas where partial compliance was identified in the Mutual Evaluation and publish further updates in due course. \n\n"}
{"id": "471", "section": " Emerging money laundering and terrorist financing risks ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/emerging-anti-money-laundering-risks", "content": " As part of your commitment to ensuring compliance with anti-money laundering and counter-terrorist financing legislation, you will need to ensure that you keep up to date with any emerging risks that the Commission publishes (as required under Licence Condition 12.1.1(3) of the Licence Conditions and Codes of Practice  [LCCP](/licensees-and-businesses/lccp/online)  ). \n\n [Next page   \n Emerging money laundering and terrorist financing risks from June 2022](/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-june-2022) \n\n---\n\n Last updated: 24 June 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "472", "section": "Anti-money laundering legislation", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/anti-money-laundering-legislation", "content": "\n>  All operators must ensure they comply with the relevant legislation and regulatory codes of practice. \n> \n> \n\n"}
{"id": "473", "section": "Anti-money laundering legislation", "subsection": "Mandatory requirements for all operators", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/anti-money-laundering-legislation", "content": " All operators must comply with the following: \n\n* [The Proceeds of Crime Act 2002 (POCA) (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents)\n* [The Terrorism Act 2000 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2000/11/contents)\n* [The Gambling Act 2005 (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)\n* The  [Gambling Commission-s money laundering and terrorist financing risk assessment](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  .\n\n The risk assessment is developed in partnership with sector specialists including law enforcement, such as the National Crime Agency (NCA). The Commission uses the Financial Action Task Force (FATF) framework to identify sector specific risks and threats to operators. \n\n###  Codes of practice\n\n\n>  All operators must adhere to our  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp)  . \n> \n> \n\n Should operators breach the licence conditions or not follow the code provisions, the Commission may consider reviewing the operating licence in accordance with  [section 116 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/116)  . \n\n Read our guidance on  [complying with the relevant licence conditions and codes of practice.](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-1-5-licence-conditions-and-codes-of-practice) \n\n"}
{"id": "474", "section": "Anti-money laundering legislation", "subsection": "Sector specific legal requirements for casino operators", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/anti-money-laundering-legislation", "content": " Remote and non-remote casino operators can read more about the  [legal basis for their requirements to prevent money laundering](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism/prevention-of-ml-and-combating-the-financing-of-terrorism-part-1-2-legal)  . Our guidance summarises the additional requirements under the relevant laws and  [LCCP requirements](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-1-5-licence-conditions-and-codes-of-practice)  , including how they can be implemented in practice. \n\n\n\n---\n\n Last updated: 20 February 2023 \n\n Show updates to this content  Following an audit corrected link formatting issues only. \n\n"}
{"id": "475", "section": "Anti-money laundering responsibilities for casino businesses", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities", "content": " Find out how to comply with your anti-money laundering (AML) responsibilities if you're operating a gambling business in the regulated sector (remote and non-remote casinos). \n\n"}
{"id": "476", "section": "Anti-money laundering responsibilities for casino businesses", "subsection": "Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities", "content": " We are the gambling supervisory body for anti-money laundering. Follow our guidance to ensure you have effective anti-money laundering procedures in place. \n\n\n>  Read the fifth edition of the guidance for non-remote and remote casino operators:  [Prevention of money laundering and combating the financing of terrorism](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism) \n> \n> \n\n"}
{"id": "477", "section": "Anti-money laundering responsibilities for casino businesses", "subsection": "Risk assessments", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities", "content": " Operators are required to carry out their own money laundering and terrorist financing risk assessments. The following documents can be used as resources to inform operators' assessments. \n\n###  UK National risk assessment\n\n HM Treasury and the Home Office have published the  [national risk assessment (NRA) of money laundering and terrorist financing 2020 (opens in a new tab).](https://www.gov.uk/government/publications/national-risk-assessment-of-money-laundering-and-terrorist-financing-2020) \n\n The NRA sets out the key money laundering and terrorist financing risks for the UK. \n\n###  Money laundering and terrorist financing risk assessment\n\n We produce a risk assessment which highlights the core risks associated with each of the sectors in the British gambling industry. Read our  [money laundering and terrorist financing risk assessment: 2020](/guidance/The-money-laundering-and-terrorist-financing-risks-within-the-British-gambling-industry)  . \n\n See past risk assessments  View and download:   \n [2019 Money laundering and terrorist financing risk assessment (PDF)](//assets.ctfassets.net/j16ev64qyf6l/4EsaN4KJI3mZRJJaDVzcPQ/d9f472cde9a91d5f79163dd257e1ebaf/Money-laundering-and-terrorist-financing-risk-assessment-June-2019.pdf)   \n [2018 Money laundering and terrorist financing risk assessment (PDF)](//assets.ctfassets.net/j16ev64qyf6l/60Gs8dKDlZ7Id4yKCh6Txn/66b322f7c8a8364711db5b33770bfdbe/Money-laundering-and-terrorist-financing-risk-assessment-March-2018.pdf)  Our risk assessment is developed in partnership with sector specialists, including law enforcement, such as the National Crime Agency (NCA). We use the Financial Action Task Force (FATF) framework to identify sector specific risks and threats to operators. \n\n"}
{"id": "478", "section": "Anti-money laundering responsibilities for casino businesses", "subsection": "Key legislation", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities", "content": " Our guidance summarises the  [legal background and legislation](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism/prevention-of-ml-and-combating-the-financing-of-terrorism-part-1-2-legal)  which operators must follow to be compliant. \n\n View and download copies of the following on legislation.gov.uk: \n\n* [Part 7 - Proceeds of Crime Act 2002 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/part/7)\n* [Part 3 - Terrorism Act 2000 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2000/11/part/III)\n* [Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (opens in new tab).](https://www.legislation.gov.uk/uksi/2017/692/contents)\n"}
{"id": "479", "section": "Anti-money laundering responsibilities for casino businesses", "subsection": "Regulatory codes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities", "content": " All operators must also adhere to our Licence Conditions and Codes of Practice (LCCP). \n\n If operators breach the licence conditions, or do not follow the code provisions, we may consider reviewing the operating licence in accordance with section 116 of the  [Gambling Act 2005 (opens in new tab).](http://www.legislation.gov.uk/ukpga/2005/19/contents) \n\n Read our guidance for information on  [operator LCCP requirements](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism/prevention-of-ml-and-combating-the-financing-of-terrorism-part-1-9-licence)  , including how these can be implemented in practice. \n\n\n\n---\n\n Last updated: 6 March 2023 \n\n Show updates to this content  Following an audit corrected link formatting issues only. \n\n"}
{"id": "480", "section": "Anti-money laundering responsibilities for gambling businesses", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/for-all-other-gambling-businesses-aml-responsibilities", "content": " Find out how to comply with your anti-money laundering (AML) responsibilities if you're operating a gambling business in the non-regulated sector. \n\n This information applies to all gambling businesses,  **except**  [remote and non-remote casinos which have specific requirements](/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities)  . \n\n"}
{"id": "481", "section": "Anti-money laundering responsibilities for gambling businesses", "subsection": "Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/for-all-other-gambling-businesses-aml-responsibilities", "content": " All operators have obligations to report money laundering. Follow our guidance to ensure you have effective anti-money laundering procedures in place. \n\n\n>  Read our guidance:  [Duties and responsibilities under the Proceeds of Crime Act 2002](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002)  . \n> \n> \n\n"}
{"id": "482", "section": "Anti-money laundering responsibilities for gambling businesses", "subsection": "Risk assessments", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/for-all-other-gambling-businesses-aml-responsibilities", "content": " Operators are  [required to carry out their own money laundering and terrorist financing risk assessments](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-2-4-risk-based-approach)  . The following documents can be used as resources to inform operator's assessments. \n\n###  Money laundering and terrorist financing risk assessment\n\n We produce a risk assessment which highlights the core risks associated with each of the sectors in the British gambling industry. Read our  [money laundering and terrorist financing risk assessment: 2020](/guidance/The-money-laundering-and-terrorist-financing-risks-within-the-British-gambling-industry)  . \n\n See past risk assessments  View and download:   \n [2019 Money laundering and terrorist financing risk assessment (PDF)](//assets.ctfassets.net/j16ev64qyf6l/4EsaN4KJI3mZRJJaDVzcPQ/d9f472cde9a91d5f79163dd257e1ebaf/Money-laundering-and-terrorist-financing-risk-assessment-June-2019.pdf)   \n [2018 Money laundering and terrorist financing risk assessment (PDF)](//assets.ctfassets.net/j16ev64qyf6l/60Gs8dKDlZ7Id4yKCh6Txn/66b322f7c8a8364711db5b33770bfdbe/Money-laundering-and-terrorist-financing-risk-assessment-March-2018.pdf)  Our risk assessment is developed in partnership with sector specialists, including law enforcement, such as the National Crime Agency (NCA). We use the Financial Action Task Force (FATF) framework to identify sector specific risks and threats to operators. \n\n###  UK National risk assessment\n\n HM Treasury and the Home Office have published the  [national risk assessment (NRA) of money laundering and terrorist financing 2020 (opens in a new tab).](https://www.gov.uk/government/publications/national-risk-assessment-of-money-laundering-and-terrorist-financing-2020) \n\n The NRA sets out the key money laundering and terrorist financing risks for the UK. \n\n"}
{"id": "483", "section": "Anti-money laundering responsibilities for gambling businesses", "subsection": "Key legislation", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/for-all-other-gambling-businesses-aml-responsibilities", "content": " Our guidance summarises the legal background and legislation which all operators must follow to be compliant. This includes  [operator responsibilities under The Proceeds of Crime Act 2002](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-1-6-the-proceeds-of-crime-act-2002)  . \n\n View and download copies of the following on legislation.gov.uk: \n\n* [Section 327 - Proceeds of Crime Act 2002 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/section/327)\n* [Section 328 - Proceeds of Crime Act 2002 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/section/328)\n* [Section 329 - Proceeds of Crime Act 2002 (opens in new tab).](https://www.legislation.gov.uk/ukpga/2002/29/section/329)\n"}
{"id": "484", "section": "Anti-money laundering responsibilities for gambling businesses", "subsection": "Regulatory codes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/for-all-other-gambling-businesses-aml-responsibilities", "content": " All operators must also adhere to our Licence Conditions and Codes of Practice (LCCP). \n\n If operators breach the licence conditions, or not follow the code provisions, we may consider reviewing the operating licence in accordance with section 116 of the  [Gambling Act 2005 (opens in new tab).](http://www.legislation.gov.uk/ukpga/2005/19/contents) \n\n Read our guidance for information on  [operator's LCCP requirements](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-1-5-licence-conditions-and-codes-of-practice)  , including how these can be implemented in practice. \n\n\n\n---\n\n Last updated: 20 February 2023 \n\n Show updates to this content  Following an audit corrected link formatting issues only. \n\n"}
{"id": "485", "section": " Digital technologies and anti-money laundering ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/digital-technologies-and-aml", "content": " Digital technologies, including digital and virtual currencies, carry heightened money laundering and terrorist financing risks for gambling operators due to their ability to be exploited by criminals and money launderers. \n\n Prior to the deployment of digital technologies, operators should assess the risks associated with their introduction and implement measures to manage and mitigate the risks identified by the operator. \n\n These measures should be constantly reviewed to ensure that they are effective in practice, that they remain effective and that they are adjusted appropriately where new digital technologies are introduced. \n\n [Next page   \n Digital and virtual currencies](/licensees-and-businesses/guide/page/digital-and-virtual-currencies) \n\n---\n\n Last updated: 13 April 2022 \n\n Show updates to this content  Format changes 13/04/2022 \n\n"}
{"id": "486", "section": "Anti-money laundering bodies and organisations", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/list-of-bodies-and-organisations", "content": " We have brought together a list of resources and services to support you with your anti-money laundering and money regulations responsibilities. \n\n"}
{"id": "487", "section": "Anti-money laundering bodies and organisations", "subsection": "UK official organisations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/list-of-bodies-and-organisations", "content": "###  HM Treasury\n\n [HM Treasury (opens in new tab)](https://www.gov.uk/government/organisations/hm-treasury)  is the government-s economic and finance ministry, maintaining control over public spending, setting the direction of the UK-s economic policy and working to achieve strong and sustainable economic growth. \n\n###  Home Office\n\n The first duty of the government is to keep citizens safe and the country secure. The  [Home Office (opens in a new tab)](https://www.gov.uk/government/organisations/home-office)  has been at the front line of this endeavour since 1782. As such, the Home Office plays a fundamental role in the security and economic prosperity of the United Kingdom. \n\n###  UK Financial Intelligence Unit\n\n The UK Financial Intelligence Unit (UKFIU) receives, analyses and distributes financial intelligence gathered from Suspicious Activity Reports. It has produced educational podcasts in line with its priorities of reducing harm, protecting the integrity of the UK economy and ensuring that there are no safe spaces for economic crime or terrorism financing.  [Listen to the UKFIU podcast on Podbean (opens in new tab)](http://ukfiu.podbean.com/)  . \n\n###  Office of Financial Sanctions Implementation (OFSI)\n\n The  [Office of Financial Sanctions Implementation (OFSI) (opens in new tab)](https://gov.uk/government/organisations/office-of-financial-sanctions-implementation)  helps to ensure that financial sanctions are properly understood, implemented and enforced in the United Kingdom. OFSI is part of HM Treasury. \n\n\n>  [Sign-up to get emails when OFSI information is updated on GOV.UK (opens in new tab)](https://www.gov.uk/email-signup?link=/government/organisations/office-of-financial-sanctions-implementation) \n> \n> \n\n###  Legislation.gov.uk\n\n [Legislation.gov.uk (opens in new tab)](https://www.legislation.gov.uk/)  carries most (but not all) types of legislation and their accompanying explanatory documents. \n\n###  Foreign, Commonwealth & Development Office\n\n The  [Foreign, Commonwealth & Development Office (opens in new tab)](https://www.gov.uk/government/organisations/foreign-commonwealth-development-office)  pursue national interests and project the UK as a force for good in the world. Promoting the interests of British citizens, safeguarding the UK-s security, defending values, reducing poverty and tackling global challenges with international partners. \n\n###  Counter Terrorism Policing\n\n National  [Counter Terrorism Policing (opens in new tab)](https://www.counterterrorism.police.uk/)  Counter Terrorism Policing is a collaboration of UK police forces working with the UK intelligence community to help protect the public and our national security by preventing, deterring and investigating terrorist activity. \n\n###  National Crime Agency\n\n The  [National Crime Agency (opens in new tab)](https://www.nationalcrimeagency.gov.uk/)  leads the UK-s fight to cut serious and organised crime, protecting the public by targeting and pursuing those criminals who pose the greatest risk to the UK. \n\n"}
{"id": "488", "section": "Anti-money laundering bodies and organisations", "subsection": "International organisations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/list-of-bodies-and-organisations", "content": "###  Transparency International\n\n [Transparency International (opens in new tab)](https://www.transparency.org/en/)  is a global movement working in over 100 countries to end the injustice of corruption. \n\n###  The Financial Action Task Force (FATF)\n\n The  [Financial Action Task Force (opens in new tab)](https://www.fatf-gafi.org/)  is the global money laundering and terrorist financing watchdog.The FATF has developed the  [FATF Recommendations (opens in new tab)](https://www.fatf-gafi.org/publications/fatfrecommendations/documents/fatf-recommendations.html)  which ensure a co-ordinated global response to prevent organised crime, corruption and terrorism. Over 200 countries and jurisdictions are committed to implementing these standards. \n\n###  United Nations Security Council\n\n [The UN Security Council (opens in new tab)](https://www.un.org/securitycouncil/sanctions/information)  can take action to maintain or restore international peace and security. It has established ongoing sanctions regimes, which focus on supporting political settlement of conflicts, nuclear non-proliferation and counter-terrorism. \n\n###  Organisation for Economic Co-operation and Development\n\n [The Organisation for Economic Co-operation and Development (opens in new tab)](http://www.oecd.org/)  (OECD) is an international organisation that works to build better policies for better lives. OECD provide a forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing and advice on public policies and international standard-setting. \n\n###  KnowYourCountry\n\n [KnowYourCountry (opens in new tab)](https://www.knowyourcountry.com/)  is a global anti-money laundering research tool used by financial institutions, regulators, government agencies and educational institutions across the world. \n\n\n\n---\n\n Last updated: 19 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "489", "section": "Our anti-money laundering accreditation", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/aml-accreditations", "content": " As the gambling supervisory body, our anti-money laundering (AML) team has a range of accreditations and expertise. \n\n"}
{"id": "490", "section": "Our anti-money laundering accreditation", "subsection": "Work-related qualifications", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/aml-accreditations", "content": " The team has the following work-related qualifications: \n\n* Advanced Professional Certificate in Investigative Practice\n* Postgraduate Certificate in Management\n* ICA International Diploma in Anti Money Laundering\n* ICA Advanced Certificate in Anti Money Laundering\n* Certificate in Legislative Drafting from the University of Johannesburg, South Africa.\n"}
{"id": "491", "section": "Our anti-money laundering accreditation", "subsection": "Professional memberships", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/aml-accreditations", "content": " The team has the following professional memberships: \n\n* Member of the International Compliance Association\n* Co-Chair and member of the International Supervisors Forum\n* Member of the Anti-Money Laundering Supervisors Forum\n* Member of the Public Sector Affinity Group of the AML Supervisors Forum\n* Joint Money Laundering Intelligence Taskforce Group.\n\n\n\n---\n\n Last updated: 3 December 2020 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "492", "section": "Video: How to submit better quality Suspicious Activity Reports", "subsection": "Transcript", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/video-how-to-submit-better-quality-suspicious-activity-reports", "content": " **Claire Wilson (CW):**  Thank you for joining us, I-m Claire Wilson. I lead on the anti-money laundering and counter terrorism financing strategy for the Gambling Commission. I worked for the Commission for 11 years and prior to that I worked in the gambling industry for 15 years. \n\n This video is being jointly made with our partners at the National Crime Agency. Our hope is to make available to you, a collection of videos that signposts of good anti-money laundering guidance and share with you some practical tips to help you with your SAR reporting and AML training. \n\n The Commission recognises that operators submit good quality SARs and we want to maintain that quality and improve where we can. \n\n The video box set will be released throughout September 2018 and each video will have a specific theme. \n\n In each video we will share with your responses to questions raised at the Gambling Commission anti-money laundering forums and recent survey has been introduced on the Gambling Commission website. \n\n The main focus of this video is to talk through how to construct a good quality SAR and why getting that quality right is so important. \n\n I am pleased to introduce Tony Fitzpatrick from the National Crime Agency who has worked for the United Kingdom Financial Intelligence Unit known as the UK FIU for five year. Tony has first-hand experience dealing with a variety of SARs. \n\n **Tony Fitzpatrick (TF):**  Thank you Claire. Just one caveat I-d like to make viewers aware of, anything said in this video is meant to be helpful and it-s based on sharing experiences of what is seen in the SARs and also described by some experienced Money Laundering Reporting Officers or in some cases Anti Money Laundering consultants. \n\n Any comments made during this video should not be treated as legal advice. If in doubt, please go and seek independent legal advice and they-ll give you the best way forward. \n\n **CW:**  So, Tony, what guidance for reporters to regard when making a SAR? \n\n **TF:**  There-s a very good document called \u201cGuidance on submitting better quality suspicious activity reports\u201d. This document provides all reports as guidance on how to submit better quality SARs into the NCA. \n\n It can be found on National Crime Agency website  [www.nationalcrimeagency.gov.uk](http://www.nationalcrimeagency.gov.uk)  or just google \u201cNCA better quality SARs\u201d and it will be found. \n\n **CW:**  So, before we go into how to construct a SAR, what is the best way to submit a SAR into the National Crime Agency Tony? \n\n **TF:**  Simply put, it-s SAR Online. SAR Online is designed to allow SARs to be constructed and submitted in a secure manner. SAR Online available via a link in the top right-hand corner of the National Crime Agency website. \n\n To register new users require an active email account which becomes the user-s SAR Online user identification. No two users can use the same email address. \n\n It-s recommended that all registered users be an official responsible for either Anti Money Laundering compliance within the organisation or it could in fact be a Money Laundering Reporting Officer (MLRO). \n\n Ensure that you register yourself correctly, that is make sure you are aligned to the correct sector and you-re aligned correctly to the right regulator or supervisor. \n\n **CW:**  So, Tony, what are the advantages of SAR Online? \n\n **TF:**  Well SAR Online, first of all it-s free and it-s a secure system. It negates the need for paper-based reporting. Once a report is submitted, an acknowledgement with a unique reference number is sent via email. \n\n Reporters can make 24/7 reports, they can do it at any time, provided that the reporter has an email account and internet access. \n\n There is helpful text and helplines available on every single page, there-s pop up tips also available on each page. SARs can be marked as private to an individual user. Shared viewing editing is available where appropriate. \n\n A frequently asked question document is also available. A link providing background information on financial records available via the SAR Online homepage. \n\n **CW:**  Ok thanks Tony. So, if I-m constructing a SAR for the first time, what is the best basic structure of a SAR? \n\n **TF:**  Firstly, there are a number of fields to be complete. As much information as possible should be completed in the data fields. SARs should contain all available customer due diligence information. \n\n Dates of birth are vital for identifying individuals correctly. In additional to the reasonable suspicion, you must fully populate all the other information fields. \n\n Please use the word unknown to make it clear if you do not know the information. Please do not use an asterisk or a question mark. Please do not use a dot or leave blank, only use the word unknown. \n\n Using other characters hinders the UKFIU and our colleagues in law enforcement, it hinders their analysis and also it distorts and makes it unclear why the reporter has put those symbols into the text. So only use the word unknown if you are not sure about particular information. \n\n **CW:**  Thanks Tony. So, I have filled out all of the fields required, what is your advice on wording the reason for suspicion? \n\n **TF:**  Well overall, I-d say be clear and be concise. The explicit rationale behind a reason for suspicion and the context of why the SAR has been submitted should be clearly communicated in simple straightforward English. \n\n Structure your report in a logical format including all the relevant information. Briefly summarise your suspicion, provide a chronological sequence of events. Keep the content clear, concise, and simple. Please avoid using acronyms and jargon, they may not be understood by the recipient and might be open to misinterpretation. \n\n If providing a service provided or a technical aspect of work, please provide a brief synopsis in your SAR to aid the reader. \n\n Do not write the SAR in capital letters, this makes it very, very difficult to read. \n\n If including a large amount of information or text, please break it up into paragraphs, make it more easy to read and more manageable. Very long SAR which are text heavy are very difficult to digest and understand. Use punctuation. \n\n Separate bank account or transaction information into their usual standard sort code definitions. \n\n **CW:**  Thanks Tony. So how much detail is required for reasonable suspicion? \n\n **TF:**  The reasonable suspicion element is the rationale behind why the SAR was submitted and therefore should be very explicit. \n\n In the reason for suspicion field, which is limited to 8000 characters and approximately 1500 words, try to answer these simple questions: \n\n* who is involved?\n* how are they involved?\n* what is the criminal or terrorist property?\n* what is the value of the criminal or terrorist property? And if need be give an estimate if you don-t know exactly.\n* where is the criminal or terrorist property? Example is it in a casino in London, a property in Hampshire, etc.\n* when did the circumstances arise?\n* when are the circumstances planned to happen?\n* how did the circumstances arise?\n* why are you suspicious or why do you have this knowledge?\n\n Suspicion is a very important factor when seeking a request against money laundering offence. It is also important from an analytical point of view. \n\n The bulk of analysis we do focuses upon the free text searching of keywords, whilst it is acknowledged that no fields are currently mandatory, all fields should be completed where possible providing. \n\n While the UKFIU appreciates it-s more time consuming, it is important that details are completed within the appropriate SAR Online fields and not solely placed in the reasonable suspicion field. \n\n This enables UK FIU and law enforcement to link the multiple SARs containing the same information, especially bank account details. This network analysis is the greatest benefit that SARs provide. \n\n **CW:**  So, Tony, how would you start your reason for suspicion because that can be difficult when you have a lot of complex data and information to consider? \n\n **TF:**  Yeah, I appreciate that it is quite tricky the key message for me is try to identify to the reader at an early stage what the SAR is about in the first few sentences, in the first paragraph. I would suggest you take the following steps: \n\n First of all, step one: start with a SAR glossary code at the beginning of your text, this is a good indicator as to what the SAR is about. Guidance on SAR glossary codes are also found on the NCA website and will form part of another video. \n\n The next step would be to provide a good brief summary to highlight the key elements of your suspicions. Consider if there are any other useful information that you could add. \n\n In the reason for suspicion field, you should also conclude with the intended action that you intend to take, example are you intending to exit the relationship, are you going to monitor the customer, are you going to continue with the relationship? \n\n So, to summarise, completing all the SARs information fields is very important. Alongside completing the reason for suspicion, you should complete as fully as possible all the information known from your due diligence. \n\n The amount of information you have may depend on your relationship with the reported subject. As I mentioned previously, if you don-t know the information, please populate that field with word unknown. \n\n When discussing any information provided regarding individuals, it-s really important that you provide the full names, you provide the date of birth, where you know it the nationality and also include the address, and in that address include the postcode and use the usual format you would do for a UK or international postcode. \n\n If you have the financial information you should also put that into the context of you reason for suspicion field. If you-ve got any information about identification documents, such as a passport, a driving licence, or National Insurance number, please put that in the SAR. \n\n If you-ve got any additional information about types of cars being used, the colour or registration numbers, please put that in the SAR. Similarly, telephone numbers are very important. Please put them in a SAR and if you know if it is a home number or a business number or a mobile, please state that also. \n\n Full details of bank accounts or other financial details are really important. Use standard format including the sort code where appropriate. Most importantly, always put the occupation of the subject into the SAR. \n\n Providing the detail on the main subject patient assists in a number of ways. It helps the reader make judgments about the origin of funds. It also helps determine whether subject is being used as a professional enabler. Are they using some professional knowledge to facilitate money laundering? It also helps engage with regulators and supervisors for that professional body. \n\n It-s appreciated that you may not have all this detail concerning these types of descriptions. The amount of information that you have will depend on your relationship with your subject, but again if you don-t know these key parts of information, please use the word or phrase \u201cunknown\u201d. \n\n Addresses are very important to UKFIU, because the UKFIU use the postcodes to allocate SARs to the appropriate law enforcement agencies. Such allocations offer opportunities to take swift action or in some cases build a good intelligence picture. \n\n Postcodes and international addresses are crucial, and they often affect analysis when we are looking at trends and particular hotspots in the country or in the world. \n\n The post code and full address of the main subject should always be included where known and use standard format. Clarify the status of the address, for example, is it a current address? Is it a previous address? Do you know if it is residential or business, or is it a trading address or registered office etc? \n\n Where details of a victim are known, in particular a vulnerable person situation, it-s very important we get all the postcodes available so we can help save that victim, where possible. So, if you-ve got any additional addresses that might help in that situation, please include them. \n\n In all international address cases, whether it be the suspect, or associate or a potential victim, put at least, if you don-t know the code, what country it relates to, so that we can follow that up accordingly. \n\n A final tip for me is how you deal with a subject or a suspect for a previous SAR. If the reported subject, example a client or customer, is also suspected in another set of circumstances and you need to put another SAR in, it-s important that you put the correct SAR reference number in when you refer to that person. \n\n Please only use the SAR reference number given to you by the UKFIU. Do not include any internal reference numbers because that makes the reading and connectivity very, very difficult to understand. \n\n Claire, how would you conclude what we have discussed in this video so far? \n\n **CW:**  Thanks Tony, so to conclude this video I think you have provided some really practical and useful tips for reporters submitting general SARs. \n\n Of course, what we-ve discussed today can be found within the NCA-s guidance documents, and in particular, the guidance on submitting better quality SARs document, which is available on the NCA website. \n\n So, thank you all for joining us today, and look out for our third video about how to submit SARs for a defence against money laundering. \n\n Thank you. \n\n\n\n---\n\n Last updated: 23 November 2020 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "493", "section": " Our approach to preventing money laundering ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": " As the gambling supervisory body we have a duty to ensure adequate controls are in place to prevent casinos in this country being used for money laundering or terrorist funding. \n\n All gambling operators have a responsibility to keep financial crime out of gambling, but non-remote and remote casinos have additional responsibilities under the  [Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (the Regulations) (opens in new tab)](\nhttps://www.legislation.gov.uk/uksi/2017/692/contents/made)  . \n\n"}
{"id": "494", "section": " Our approach to preventing money laundering ", "subsection": "Statement of principles", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": " Our  [Statement of Principles for Licensing and Regulation](/policy/statement-of-principles-for-licensing-and-regulation)  sets out the principles which underpin the our approach to investigations and prosecutions. \n\n These principles also include our approach to anti-money laundering. \n\n"}
{"id": "495", "section": " Our approach to preventing money laundering ", "subsection": "Our role as the supervisory authority", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": " As a supervisory authority we: \n\n* provide information and guidance, including an assessment of the money laundering and terrorist financing risks in the British gambling industry\n* provide a single point of contact for the exchange of anti-money laundering information and intelligence\n* raise awareness of operators- responsibilities under the  [Proceeds of Crime Act 2002 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents)  (POCA) and the Regulations\n* monitor suspicious activity report submissions and law enforcement activity\n* undertake compliance assessments of operators- understanding and application of anti-money laundering and counter terrorist financing risk-management controls\n* produce risk assessments and profiles to assist in the planning of compliance assessments\n* ensure our employees can take appropriate decisions on the suitability of anti-money laundering systems and controls\n* ensure the integrity of the licensed gambling sector is not compromised by those seeking ownership or control of gambling businesses using criminal funds, or who would manage licensed gambling activity in a way that facilitates money laundering or terrorist financing.\n\n##  Keeping you informed\n\n##  Guidance\n\n##  Industry forums\n\n##  How we monitor and assess money laundering controls\n\n##  How we assess controls\n\n##  Investigation and enforcement powers\n\n##  Regulatory action\n\n\n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "496", "section": " Our approach to preventing money laundering ", "subsection": " Keeping you informed", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": " We provide guidance and advice to help operators ensure they are complaint with relevant regulatory codes and legislation. \n\n We also provide an assessment of the money laundering and terrorist financing risks in the British gambling industry, which is updated regularly and is intended to assist operators in the preparation of money laundering and terrorist risk assessments for their businesses. \n\n"}
{"id": "497", "section": " Our approach to preventing money laundering ", "subsection": "Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": " Our formal guidance,  [The prevention of money laundering and combating the financing of terrorism: Guidance for remote and non-remote casinos](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  , is designed to help you understand what is expected, particularly in relation to taking a risk-based approach. \n\n Adherence to our guidance is an ordinary code provision in the  [Licence conditions and codes of practice (opens in new tab)](https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp)  . \n\n Failure to comply may have an impact on your suitability to hold a licence. \n\n"}
{"id": "498", "section": " Our approach to preventing money laundering ", "subsection": "Industry forums", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": " We have set up forums for both the remote and non-remote casino industries. \n\n These forums: \n\n* identify and disseminate best practice\n* ensure effective communication between the industry and the Commission\n* support policy development in the field of anti-money laundering and counter terrorist financing. The forums usually meet twice a year.\n"}
{"id": "499", "section": " Our approach to preventing money laundering ", "subsection": " How we monitor and assess money laundering controls", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": " We make use of a range of tools when assessing the anti-money laundering and counter terrorist financing controls of casinos. \n\n"}
{"id": "500", "section": " Our approach to preventing money laundering ", "subsection": "How we assess controls", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": "###  Questionnaires\n\n We may ask you to complete request self-assessment questionnaires on their anti-money laundering and counter terrorist financing procedures. \n\n###  Information requests\n\n We may request information, for example organisation charts, internal procedures, breaches logs, job descriptions of senior management and periodic returns. \n\n###  Review of case files kept by casinos\n\n We may analyse decisions made while implementing your anti-money laundering and counter terrorist financing controls to assess whether those controls are adequate and effective. \n\n###  Thematic work\n\n We will sometimes seek to involve a number of casinos in a piece of work on a particular topic. This work may involve a number of the supervisory tools listed here. \n\n###  Visits\n\n We may visit your casino premises to meet senior management and examine documents and records. \n\n###  Test purchasing\n\n We may carry out test purchase exercises to check your casino-s processes and procedures. \n\n###  Information from other sources\n\n We assess information and alerts from other sources, such as law enforcement agencies, other supervisors, employees, other businesses or the public. \n\n"}
{"id": "501", "section": " Our approach to preventing money laundering ", "subsection": " Investigation and enforcement powers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": " We have the power to make use of a range of investigation and enforcement tools when looking into suspected failures in the anti-money laundering and counter terrorist financing controls of casinos. We may: \n\n* inspect any part of the premises including gaming machines\n* question any person on the premises\n* inspect any written or electronic records\n* demand a copy of an entry in a written or electronic records\n* remove and retain anything reasonably believed to constitute or contain evidence of the committing of an offence under the Act, or the breach of a term or condition of a licence issued under the Act\n* remove and retain anything reasonably believed to be used or having been used in the committing of an offence under the Act.\n"}
{"id": "502", "section": " Our approach to preventing money laundering ", "subsection": " Regulatory action", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": " We recognise that a  [risk-based approach](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-1-7-risk-based-approach)  is not a zero-failure regime. Therefore, failures in anti-money laundering and counter terrorist financing controls will not automatically result in regulatory sanctions. \n\n We will take robust action, in collaboration with law enforcement, against casino operators who demonstrate persistent or material breaches of the Regulations. \n\n Supervisors like us have the power to impose effective, proportionate and dissuasive sanctions for non-compliance with anti-money laundering and counter terrorist financing requirements. \n\n Therefore, we are able to: \n\n* commence a review into the manner in which a casino has carried on licensed activities and prepare a case for regulatory sanctions\n* suspend or revoke an operating licence\n* impose a financial penalty on the licence holder.\n\n We have similar powers to review personal licences and to either suspend or revoke, or impose a financial penalty on the licence holder. \n\n"}
{"id": "503", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approach-to-preventing-money-laundering", "content": "* [Our approach to preventing money laundering](#)\n* [Keeping you informed](#keeping-you-informed)\n* [How we monitor and assess money laundering controls](#how-we-monitor-and-assess-money-laundering-controls)\n* [Investigation and enforcement powers](#investigation-and-enforcement-powers)\n* [Regulatory action](#regulatory-action)\n\n [Print this guide](#) "}
{"id": "504", "section": "Online LCCP", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/online", "content": " The LCCP split up into 3 parts, each with separate sections. These sections detail the requirements licensees must meet to hold a Gambling Commission licence. \n\n Version effective from 12 September 2022 \n\n##  1.  Operating licence conditions\n\n1. [1.  Qualified persons and personal licences](/licensees-and-businesses/lccp/1/1)\n2. [2.  Technical standards, equipment specifications, remote gambling equipment and gambling software](/licensees-and-businesses/lccp/1/2)\n3. [3.  Peer to peer gaming, other networks and hosting](/licensees-and-businesses/lccp/1/3)\n4. [4.  Protection of customer funds](/licensees-and-businesses/lccp/1/4)\n5. [5.  Payment](/licensees-and-businesses/lccp/1/5)\n6. [6.  Provision of credit by licensees and the use of credit cards](/licensees-and-businesses/lccp/1/6)\n7. [7.  General \u2018fair and open- provisions](/licensees-and-businesses/lccp/1/7)\n8. [8.  Display of licensed status](/licensees-and-businesses/lccp/1/8)\n9. [9.  Types and rules of casino and other games](/licensees-and-businesses/lccp/1/9)\n10. [10.  Tipping of casino employees](/licensees-and-businesses/lccp/1/10)\n11. [11.  Lotteries](/licensees-and-businesses/lccp/1/11)\n12. [12.  Anti-money laundering](/licensees-and-businesses/lccp/1/12)\n13. [13.  Pool betting](/licensees-and-businesses/lccp/1/13)\n14. [14.  Access to premises](/licensees-and-businesses/lccp/1/14)\n15. [15.  Information requirements](/licensees-and-businesses/lccp/1/15)\n16. [16.  Responsible placement of digital adverts](/licensees-and-businesses/lccp/1/16)\n17. [17.  Customer identity verification](/licensees-and-businesses/lccp/1/17)\n##  2.  Code of practice provisions\n\n1. [1.  General](/licensees-and-businesses/lccp/2/1)\n2. [2.  Financial requirements](/licensees-and-businesses/lccp/2/2)\n3. [3.  Protection of children and other vulnerable persons](/licensees-and-businesses/lccp/2/3)\n4. [4.  \u2018Fair and open- provisions](/licensees-and-businesses/lccp/2/4)\n5. [5.  Marketing](/licensees-and-businesses/lccp/2/5)\n6. [6.  Complaints and disputes](/licensees-and-businesses/lccp/2/6)\n7. [7.  Gambling licensees- staff](/licensees-and-businesses/lccp/2/7)\n8. [8.  Information requirements](/licensees-and-businesses/lccp/2/8)\n9. [9.  Gaming machines in gambling premises](/licensees-and-businesses/lccp/2/9)\n10. [10.  Assessing local risk](/licensees-and-businesses/lccp/2/10)\n##  3.  Personal licence conditions\n\n1. [1.  Personal licence conditions](/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions)\n"}
{"id": "505", "section": "Previous changes", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/previous-changes", "content": "1. ##  September 2022 update\n2. ##  October 2020 update\n3. ##  July 2020 update\n##  Keep updated with eBulletin\n\n"}
{"id": "506", "section": "Previous changes", "subsection": "September 2022 update", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/previous-changes", "content": " New version of the LCCP published with effect from 12 September 2022. The changes are: \n\n Amended  Licence condition 3.4.1 to make the provision apply only to premises-based gambling \n\n Added  Licence condition 3.4.3 introduced for remote operators, with the majority of the provision coming into effect from 12 September 2022. Paragraph 10 comes into effect on 12 February 2023. In paragraph 1, the words \u2018as explained in the Commission-s guidance (see paragraph 2)-; and the entirety of requirements 2 and 3 are not yet in effect. Guidance associated with this provision is not in effect and operators are not required to take it into account \n\n"}
{"id": "507", "section": "Previous changes", "subsection": "October 2020 update", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/previous-changes", "content": " New version of the LCCP published with effect from 31 October 2020. The changes are: \n\n Added  Licence condition 15.1.3 \u2013 Reporting suspicion of offences (All non-remote casino, non-remote bingo, general betting, adult gaming centre, family entertainment centre and remote betting intermediary (trading rooms only) licences) \n\n Added  Licence condition 15.2.3 \u2013 Other reportable events (All non-remote and remote casino operating licences) \n\n Amended  Licence conditions 8.1.1, 8.1.2, and 8.1.3 \u2013 Display of licensed status \n\n Amended  Licence conditions 13.1.1 and 13.1.2 \u2013 Pool betting \n\n Amended  Licence conditions 15.1.1 and 15.1.2 \u2013 Reporting suspicion of offences \n\n Amended  Licence conditions 15.2.1 and 15.2.2 \u2013 Reporting events (All operating licences) \n\n Amended  Licence condition 15.3.1 \u2013 Regulatory returns (All operating licences) \n\n Amended  Social responsibility code provisions 3.2.1, 3.2.3, 3.2.5 and 3.2.7 \u2013 Access to gambling by children and young persons \n\n Amended  Ordinary code provision 4.2.8 \u2013 Betting integrity (All betting operating licences, including betting intermediary, ancillary remote betting, and remote betting intermediary (trading rooms only) licences) \n\n Amended  Social responsibility code provision 5.1.1 \u2013 Rewards and bonuses (All licences (including ancillary remote licences), except gaming machine technical and gambling software licences) \n\n Amended  Social responsibility code provision 6.1.1 \u2013 Complaints and disputes (All licences (including ancillary remote licensees) except gaming machine technical and gambling software licences) \n\n Amended  Personal licence conditions \u2013 section 3 \n\n"}
{"id": "508", "section": "Previous changes", "subsection": "July 2020 update", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/previous-changes", "content": " New version of the LCCP published with effect from 29 July 2020. The changes are: \n\n Added  Licence condition 4.3.3 \u2013 Lotteries \u2013 Information to consumers (All lottery operating licences issued to non-commercial societies, local authorities and external lottery managers) \n\n Amended  Licence condition 11.1.1.2 (All lottery operating licences issued to non-commercial societies or local authorities) \n\n Amended  Licence conditions 11.1.1.5 and 11.1.1.6 \u2013 Lotteries \u2013 managers (All lottery operating licences issued to non-commercial societies or local authorities) \n\n Amended  Licence condition 11.2.1.2 \u2013 Lotteries \u2013 managers (All lottery operating licences issued to non-commercial societies or local authorities) \n\n Amended  Licence conditions 11.2.1.5 and 11.2.1.6 \u2013 Lotteries managers (All lottery operating licences issued to non-commercial societies or local authorities) \n\n Removed  Licence condition 2.1.1 \u2013 Key equipment (All remote casino, bingo and betting licences other than ancillary licences and remote betting intermediary (trading room only) licences) \n\n"}
{"id": "509", "section": "Previous changes", "subsection": "Keep updated with eBulletin", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/previous-changes", "content": " Our newsletter, eBulletin, is sent out every fortnight and includes updates and details of consultations and changes to the LCCP. \n\n [Sign up to the newsletter](/e-bulletin)  . \n\n"}
{"id": "510", "section": "Upcoming changes", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/upcoming-changes", "content": " Following our consultation on customer interaction,  [Social Responsibility Code Provision 3.4.3](/licensees-and-businesses/lccp/condition/3-4-3-remote-customer-interaction)  has been introduced and the majority of the provision came into effect from 12 September 2022. \n\n We provided an  [update on the timetable for implementation](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  on 2 September 2022. The  [customer interaction formal guidance for remote gambling operators](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  will be subject to a consultation commencing in late September. The guidance is not in effect and operators are not required to take it into account. \n\n Further details on our earlier consultation exercise can be found on  [our consultations page](/consultation-response/remote-customer-interaction-consultation-response)  . \n\n Subscribe to eBulletin to be notified when the details are available to read on this page. \n\n"}
{"id": "511", "section": "Upcoming changes", "subsection": "Keep updated with eBulletin", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/upcoming-changes", "content": " Our newsletter, eBulletin, is sent out every fortnight and includes updates and details of consultations and changes to the LCCP. \n\n [Sign up to the newsletter](/e-bulletin)  . \n\n"}
{"id": "512", "section": "Paying fees", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/paying-fees", "content": " You can pay for all applications and personal maintenance checks submitted online, using a credit or debit card when you submit your application. \n\n If you make changes to your licence which require a fee to be paid, these can be paid when the change is made, online, using a credit or debit card. \n\n Application fees must be paid with the application, so the Commission does not send out invoices for application fees. We only send invoices for annual fees. \n\n However, once an application and fee payment is received, the invoice number is viewable online in eServices. \n\n##  Pay operating fees online\n\n\n>  We do not accept American Express, Visa Electon cards or cheques. \n> \n> \n\n##  3D Secure\n\n##  Third party payments no longer accepted\n\n##  Paying by bank transfer\n\n"}
{"id": "513", "section": "Paying fees", "subsection": "Pay operating fees online", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/paying-fees", "content": " You can pay invoices and annual fees online in eServices. \n\n [Start](/service/operator-eservices) "}
{"id": "514", "section": "Paying fees", "subsection": "3D Secure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/paying-fees", "content": " All our online payments use  [3D Secure (opens in a new tab)](https://en.wikipedia.org/wiki/3-D_Secure)  . This adds an extra level of security for the payment and prevents fraudulent card use. \n\n The card you use to make payments online must be registered to you and you may be required to authorise the payment using a banking app, verifying a code or entering a PIN or password as part of the payment process. \n\n"}
{"id": "515", "section": "Paying fees", "subsection": "Third party payments no longer accepted", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/paying-fees", "content": " Just as we expect operators to do, the Commission must counteract any potential attempts at money laundering through the Commission, both within and outside the UK. \n\n\n>  The Commission no longer accepts third party payments for the payment of application and licence fees except for payments from solicitors who are subject to scrutiny by independent authorities. \n> \n> \n\n Employees of gambling organisations who are applying for a personal licence or whose maintenance fee for that personal licence is due, must make the payment themselves. \n\n"}
{"id": "516", "section": "Paying fees", "subsection": "Paying by bank transfer", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/paying-fees", "content": " Where applications or changes are made via paper or offline, you can pay fees by bank transfer. \n\n Make sure you include your account number if you have one (  [how to find your account number](/licensees-and-businesses/page/find-your-account-number)  ) and the full name of the licensee or applicant in the payment details or we will not be able to apply the payment and the application will not be processed. \n\n###  UK bank details\n\n Bank  Barclays  Account name  Gambling Commission Income Account  Sort code  20-05-75  Account number  20358363 ###  International bank details\n\n IBAN  GB57 BARC 2005 7520358363  SWIFTBIC  BARCGB22 \n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "517", "section": "Making changes to your personal licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/making-changes-to-your-personal-licence", "content": " If you hold a personal licence you may need to make changes to it. Some changes you can make using our online services. For others, you'll need to  [complete a paper application form](#4tgqrFYIiDAzkwf1cj8uLd)  . \n\n\n>  Before you apply you should  [follow our guidance](/guidance/application-to-vary-a-personal-licence-guidance-notes)  to help you complete the application form. \n> \n> \n\n"}
{"id": "518", "section": "Making changes to your personal licence", "subsection": "If your roles or responsibilities change when holding a personal licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/making-changes-to-your-personal-licence", "content": " The activities you are permitted to carry out under a functional or management licence are different. You may need a different licence if your responsibilities or role changes. \n\n\n>  You cannot hold both a Personal Functional Licence and Personal Management Licence at the same time. \n> \n> \n\n"}
{"id": "519", "section": "Making changes to your personal licence", "subsection": "If you hold a Personal Functional Licence and need a Personal Management Licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/making-changes-to-your-personal-licence", "content": " You need to apply for a new Personal Management Licence and pay the required fee. \n\n When we process your management licence application, we will automatically surrender your functional licence and issue your new management licence. You will not be able to carry out the activities covered by a functional licence. \n\n"}
{"id": "520", "section": "Making changes to your personal licence", "subsection": "If you hold a Personal Management Licence and only need a Personal Functional Licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/making-changes-to-your-personal-licence", "content": " You need to apply for a new Personal Functional Licence and pay the  [required fee](/licensees-and-businesses/page/making-changes-to-your-personal-licence#costs-to-vary-your-licence)  . \n\n When we process your functional licence application, we will automatically surrender your management licence and issue your new functional licence. \n\n You will not be able to carry out the activities covered by a management licence. \n\n"}
{"id": "521", "section": "Making changes to your personal licence", "subsection": "If you hold a Personal Management Licence and need to perform the activities covered by a Personal Functional Licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/making-changes-to-your-personal-licence", "content": " If you hold a management licence but only need to cover a functional role occasionally then your management licence allows you to do this. \n\n You can apply to vary your management licence to allow you to carry out the activities covered by a functional licence however, this will only be considered in some rare circumstances. We will question the need for this change and will expect a clear explanation. You will need to pay a fee of 25 percent of the management licence fee to change your licence. Details of how to pay this are included in the application. \n\n We cannot issue a personal licence if you already hold one. Therefore, you'll only hold a personal management licence. \n\n"}
{"id": "522", "section": "Making changes to your personal licence", "subsection": "Costs to vary your licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/making-changes-to-your-personal-licence", "content": " You'll need to pay the following administration costs for adding, deleting or amending a personal licence. \n\n It can take around 5 days to process variations to personal licence applications if there are no mistakes in the application. \n\n Administration costs for making changes to a personal functional licence |  Change  |  Amount  |\n| --- | --- |\n|  Adding a licensed activity  |  25 percent of standard licence fee  |\n|  Amending a licensed activity  |  25 percent of standard licence fee  |\n|  Removing a licensed activity  |  \u00a340 fee  |\n|  Changing details (requiring a new licence to be issued)  |  \u00a340 fee  |\n|  Adding a condition  |  25 percent of standard licence fee  |\n|  Amending a condition  |  25 percent of standard licence fee  |\n|  Removing a condition  |  25 percent of standard licence fee  |\n|  Change of name  |  Free  |\n\n"}
{"id": "523", "section": "Making changes to your personal licence", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/making-changes-to-your-personal-licence", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Personal licence application to vary licence form (PDF) \n\n application/pdf PDF 468.3 kB](//assets.ctfassets.net/j16ev64qyf6l/4tgqrFYIiDAzkwf1cj8uLd/28d8c79cdc2f12e35590a60bb5a7bf5d/Personal_licence_application_to_vary_licence_form.pdf)\n\n---\n\n Last updated: 6 February 2023 \n\n Show updates to this content  Following an audit the 'Updating your contact details' link has been removed. \n\n"}
{"id": "524", "section": " Managing your personal licence ", "subsection": "After you receive your personal licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/managing-your-personal-licence", "content": " Those who hold either a  [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)  or  [Personal Functional Licence](/licensees-and-businesses/guide/personal-functional-licence)  , must tell the Commission within 10 working days after they become aware of a key event. \n\n This includes changes to your name, address and reporting any criminal convictions. \n\n You can find out more about  [what you need to tell us when you hold a personal licence](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-a-personal-licence)  . \n\n##  Updating your email address and phone number\n\n##  If you want to make changes to your licence\n\n##  If you do not need your licence\n\n\n\n---\n\n Last updated: 11 January 2023 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "525", "section": " Managing your personal licence ", "subsection": " Updating your email address and phone number", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/managing-your-personal-licence", "content": " It is also important that you tell us about any changes to your email address or phone number. \n\n If you do not keep your contact details up to date, you may miss important information, including emails to remind you when you need to renew your licence. \n\n You can update your email address and phone number on the Manage your details section of the  [Manage and maintain your personal licence service](/service/manage-and-maintain-your-personal-licence)  . \n\n"}
{"id": "526", "section": " Managing your personal licence ", "subsection": " If you want to make changes to your licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/managing-your-personal-licence", "content": " If you need to change the type of licence you have read our guidance on  [making changes to your personal licence](/licensees-and-businesses/page/making-changes-to-your-personal-licence)  . \n\n##  Manage and maintain your personal licence\n\n"}
{"id": "527", "section": " Managing your personal licence ", "subsection": "Manage and maintain your personal licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/managing-your-personal-licence", "content": " Update your personal details using the Manage and maintain your personal licence service. \n\n [Start now](https://secure.gamblingcommission.gov.uk/manageyourpersonallicence) "}
{"id": "528", "section": " Managing your personal licence ", "subsection": " If you do not need your licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/managing-your-personal-licence", "content": " If you hold a Personal Functional Licence or Personal Management Licence and no longer need it, you can give it up or 'surrender' it. \n\n If you are no longer working in the gambling industry and do not plan to return, you should surrender your licence. \n\n You do not need to pay a fee to surrender your licence. \n\n###  How to surrender your licence\n\n To surrender your licence online: \n\n1. sign into our  [Manage and maintain your personal licence service](/service/manage-and-maintain-your-personal-licence)\n2. from your account hub, select 'Surrender your licence', under the licence section\n3. we'll process your request and your licence will no longer be active.\n\n###  After you surrender your licence\n\n After we have processed your request, the  [register of personal licence holders](/public-register/personal)  will show your licence has been surrendered. It can take several days for this to update. \n\n Your entry will remain on the register for 3 years. \n\n If you start working in the gambling industry in a position that requires a personal licence, you'll need to  [apply for a new Personal Management Licence](/service/apply-for-a-personal-licence)  or  [apply for a Personal Functional Licence](/service/apply-for-a-personal-licence)  and pay a fee. \n\n"}
{"id": "529", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/managing-your-personal-licence", "content": "* [Managing your personal licence](#)\n* [Updating your email address and phone number](#updating-your-email-address-and-phone-number)\n* [If you want to make changes to your licence](#if-you-want-to-make-changes-to-your-licence)\n* [If you do not need your licence](#if-you-do-not-need-your-licence)\n\n [Print this guide](#) "}
{"id": "530", "section": " What you need to tell us when you hold a personal licence ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-a-personal-licence", "content": " Those who hold either a  [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)  or  [Personal Functional Licence](/licensees-and-businesses/guide/personal-functional-licence)  must tell the Commission within 10 working days after they become aware of any reportable event. \n\n The events you are required to notify the Commission are detailed in Part 3 of the  [Licence Conditions and Codes of Practice (LCCP)](/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions) \n\n###  You must tell us about the following events:\n\n* any criminal investigation which is listed under  [Schedule 7 Relevant Offences of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/schedule/7)\n* conviction of any offence listed under  [Schedule 7 Relevant Offences of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/schedule/7)\n* any current or pending investigation by a professional, statutory, regulatory or government body in Great Britain or abroad\n* the imposition of any sanction or penalty against you following an investigation by any professional, statutory, regulatory or government body in Great Britain or abroad\n* the imposition of a disciplinary sanction against you, including dismissal, for gross misconduct\n* resignation from a position for which a personal licence is required following commencement of disciplinary proceedings in respect of gross misconduct\n* disqualification from acting as a company director\n* the presentation of a petition for bankruptcy or sequestration or entering into an Individual Voluntary Agreement (IVA)\n* a change in your name or address.\n\n If you have multiple things to tell us then you will need to submit separate events. ##  Changing your name or address\n\n##  Reporting events\n\n\n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes and number of working days reportable events must be told to the Commission aligned to the LCCP. \n\n"}
{"id": "531", "section": " What you need to tell us when you hold a personal licence ", "subsection": " Changing your name or address", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-a-personal-licence", "content": " You can change your name or address online using the  [Manage your personal licence service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/manageyourpersonallicence)  . This will automatically create a key event when you change your details. \n\n You will need to upload a copy of evidence of your change of name, we accept the following documents: \n\n* marriage certificate\n* deed poll.\n\n You can upload evidence using a mobile phone or tablet by taking a picture of your evidence document. We do not require originals to be posted to us. "}
{"id": "532", "section": " What you need to tell us when you hold a personal licence ", "subsection": " Reporting events", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-a-personal-licence", "content": " You can report an event online using the  [Manage your personal licence service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/manageyourpersonallicence)  . You can also view the details of previously submitted events using this service. \n\n"}
{"id": "533", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-a-personal-licence", "content": "* [What you need to tell us when you hold a personal licence](#)\n* [Changing your name or address](#changing-your-name-or-address)\n* [Reporting events](#reporting-events)\n\n [Print this guide](#) "}
{"id": "534", "section": " Adding or removing a named person from your licence (Schedule X) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adding-or-removing-a-named-person-to-your-licence-schedule-x", "content": " To add or remove people on your licence, you must submit a variation application using our  [variation application form](#LmSW4LP22Qv258kEvsD7L)  and pay a fee. The current fees are detailed on the  [making changes to your operating licence](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  page. \n\n Any individuals being added to your licence must submit an  [Annex A](/licensees-and-businesses/guide/annex-a-declaration)  for approval. \n\n\n>  It takes around 8 weeks to consider and approve a person to be added to Schedule X of your operating licence. \n> \n> \n\n"}
{"id": "535", "section": " Adding or removing a named person from your licence (Schedule X) ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adding-or-removing-a-named-person-to-your-licence-schedule-x", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Operating licence variation application form \n\n application/pdf PDF 555.0 kB](//assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf) [Operating licence variation - Guidance notes \n\n application/pdf PDF 709.9 kB](//assets.ctfassets.net/j16ev64qyf6l/7jWCEZ8S6kZR0rWjtBORsJ/ab014ba4c05881f980759657d86ec112/Operating-licence-application-to-vary-form-guidance-notes.pdf) [Previous page   \n Small businesses and sole traders](/licensees-and-businesses/guide/small-scale-operator)  [Next page   \n Adding or removing someone from your operating licence (Schedule Y)](/licensees-and-businesses/guide/page/adding-or-removing-a-representative-from-your-operating-licence-schedule-y) \n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "536", "section": " Adding or removing someone from your operating licence (Schedule Y) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adding-or-removing-a-representative-from-your-operating-licence-schedule-y", "content": "\n>  This guidance only applies to operating licensees who hold  [General betting (limited)](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)  and who qualify as a  [Small Scale Operator (SSO)](/licensees-and-businesses/guide/small-scale-operator)  . \n> \n> \n\n You can add an on-course representative to Schedule Y of your operating licence to allow them to accept bets on your behalf without your direct supervision. To add or remove people on your licence, you must submit a variation application using our  [variation application form](#LmSW4LP22Qv258kEvsD7L)  and pay a fee. \n\n The current fees are detailed on the  [making changes to your operating licence](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  page. \n\n Any individuals being added to your licence must submit an  [Annex A](/licensees-and-businesses/guide/annex-a-declaration)  for approval. \n\n When adding an on-course representative to take bets on your behalf you must supply a signed contract of employment showing the terms and conditions they are employed under with your variation application. \n\n\n>  It takes around 8 weeks to consider and approve a person to be added to Schedule Y of your operating licence. \n> \n> \n\n"}
{"id": "537", "section": " Adding or removing someone from your operating licence (Schedule Y) ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adding-or-removing-a-representative-from-your-operating-licence-schedule-y", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Operating licence variation application form \n\n application/pdf PDF 555.0 kB](//assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf) [Operating licence variation - Guidance notes \n\n application/pdf PDF 709.9 kB](//assets.ctfassets.net/j16ev64qyf6l/7jWCEZ8S6kZR0rWjtBORsJ/ab014ba4c05881f980759657d86ec112/Operating-licence-application-to-vary-form-guidance-notes.pdf) [Previous page   \n Adding or removing a named person from your licence (Schedule X)](/licensees-and-businesses/guide/page/adding-or-removing-a-named-person-to-your-licence-schedule-x) \n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "538", "section": " Changes that cannot be made online ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/changes-that-cannot-be-made-online", "content": " Some changes cannot be made online, please see the following details for how to make these changes. \n\n You must pay any fees for these changes using BACS and/or Faster Payments, which you can find on the  [paying fees](/licensees-and-businesses/page/paying-fees)  page. Payment must be made on the same day you submit the application form to us. \n\n###  Change of Corporate Control\n\n For details on what a change of corporate control is and how to tell us about it, read our  [Change of Corporate Control guidance](/licensees-and-businesses/guide/change-of-corporate-control)  . \n\n###  Change of Legal Entity\n\n For details on what a change of legal entity is and how to tell us about it, read our  [Change of Legal Entity guidance](/licensees-and-businesses/page/change-of-legal-entity)  . \n\n###  Operating name changes\n\n Operating name changes only apply to companies. Sole proprietors and partnerships must see  [Change of Legal Entity guidance](/licensees-and-businesses/page/change-of-legal-entity)  . \n\n If the company number has changed as well as the name, your existing licence automatically lapses and you must  [apply for a new operating licence online](/service/apply-for-an-operating-licence)  . \n\n Cost: \u00a340 per licence \n\n###  Add, change or remove a licence condition\n\n If you want to add, change or remove a licence condition (other than the condition relating to your fee category), you must supply relevant supporting evidence that demonstrates why the condition should be added, changed or removed. \n\n For example, if your application is to add a condition to allow a company to  [operate under another company-s licence](/licensees-and-businesses/page/operating-under-another-companys-licence)  , you must demonstrate how that company meets our general principles for this. \n\n If your application is to remove a condition attached as a result of a  [review of the licence under s116 of the Gambling Act 2005](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005/5-regulatory-enforcement)  , you must provide evidence that demonstrates that you have complied with that condition. \n\n Cost: if the condition relates to one licensed activity, it will cost 25 percent of the application fee for the related activity. If the condition relates to multiple licensed activities, it will cost 25 percent of the highest application fee for the activities to which the condition relates. \n\n###  Adding a person to Schedule X\n\n [Schedule X changes](/licensees-and-businesses/guide/page/adding-or-removing-a-named-person-to-your-licence-schedule-x)  only apply to Small Scale Operators (SSO). Schedule X names the people who occupy the key management positions (key persons). \n\n To add people to Schedule X of your licence, you must submit an  [operating licence variation application form (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf)  and pay a fee. To add a person to Schedule X, the person to be added must complete an Annex A. They must do this online through the  [apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n Adding a key person also requires a  [key event](/licensees-and-businesses/guide/key-events-for-operators)  to be submitted. \n\n Cost: \u00a3160 per person per licence. Where multiple licences are held, a \u00a340 fee will be charged for any additional licences. Where the personal to be added is already approved, it will cost \u00a340 per person per licence. \n\n If by adding a person you have more than three people in relevant management positions, you are no longer an SSO. You must apply to vary the licence to remove Schedule X and all new people in relevant management positions must  [apply for Personal Management Licences (PML)](/licensees-and-businesses/guide/personal-management-licence)  . Existing people in key management positions have three years from the date you ceased to be SSO to apply for PMLs. \n\n###  Removing a person from Schedule X\n\n To remove people from your licence, you must submit an  [operating licence variation application form (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf)  and pay a fee. \n\n To remove a person from Schedule X, you must indicate if they are being replaced and, if not, who will take over their responsibilities. \n\n Removing a key person also requires a  [key event](/licensees-and-businesses/guide/key-events-for-operators)  to be submitted. \n\n Cost to remove Schedule X: \u00a340 per person per licence. \n\n###  Adding a person to Schedule Y\n\n [Schedule Y changes](/licensees-and-businesses/guide/page/adding-or-removing-a-representative-from-your-operating-licence-schedule-y)  only apply to operating licensees who hold a  [non-remote general betting limited licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)  and qualify as a Small Scale Operator (SSO). Schedule Y names the people who are on-course representatives. \n\n To add people to Schedule Y of your licence, you must submit an  [operating licence variation application form (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf)  and pay a fee. \n\n To add a person to Schedule Y, the person to be added must also complete an  [Annex A](/licensees-and-businesses/guide/annex-a-declaration)  and provide their contract of employment. They must do this online through the  [apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n Cost: \u00a3160 per person per licence. Where multiple licences are held, a \u00a340 fee will be charged for any additional licences. Where the person to be added is already approved, it will cost \u00a340 per person per licence. \n\n###  Removing a person from Schedule Y\n\n To remove people from your licence, you must submit an  [operating licence variation application form (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf)  and pay a fee. \n\n To remove a person from Schedule Y, you must indicate if they are being replaced and, if not, who will take over their responsibilities. \n\n Cost to remove Schedule Y: \u00a340 per person per licence. \n\n [Previous page   \n Changes you can make online](/licensees-and-businesses/guide/page/changes-you-can-make-online) \n\n---\n\n Last updated: 13 January 2023 \n\n Show updates to this content  Formatting changes and additional information provided relating to the documentation required for: \n\n* adding a licensed activity\n* fee category changes\n* operating name changes\n* adding, changing or removing a licence condition\n* Schedule X and Schedule Y changes.\n"}
{"id": "539", "section": " What you need to tell us when you hold an operating licence ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence", "content": " Your  [Licence conditions and codes of practice](/licensees-and-businesses/lccp)  have various reporting requirements. \n\n The information we collect from you helps to shape our decision making and our advice to government, therefore it is vital that you report on all the required data. \n\n To help you ensure you are reporting on all the required areas we have created this reporting summary list. \n\n [Next page   \n Assurance statements](/licensees-and-businesses/guide/page/assurance-statements) \n\n---\n\n Last updated: 4 April 2022 \n\n Show updates to this content * Changes to format 04/04/2022\n"}
{"id": "540", "section": "Non-remote gaming machine technical - full licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence", "content": " This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n"}
{"id": "541", "section": "Non-remote gaming machine technical - full licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence", "content": "\n\n|  Fee category  |  Annual gross value of sales  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a31,406  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a32,342  |\n|  C1  |  \u00a36.6 million or greater, up to but excluding \u00a326.4 million  |  \u00a323,435  |\n|  D1  |  \u00a326.4 million or greater, up to but excluding \u00a350 million  |  \u00a323,435  |\n|  E1  |  \u00a350 million or greater  |  \u00a323,435  |\n\n"}
{"id": "542", "section": "Non-remote gaming machine technical - full licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross value of sales  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a33,130  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a35,925  |\n|  C1  |  \u00a36.6 million or greater, up to but excluding \u00a326.4 million  |  \u00a316,145  |\n|  D1  |  \u00a326.4 million or greater, up to but excluding \u00a350 million  |  \u00a329,816  |\n|  E1  |  \u00a350 million or greater  |  \u00a345,125  |\n\n"}
{"id": "543", "section": "Non-remote gaming machine technical - full licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence", "content": " If you apply for a  **non-remote gaming machine technical (full) licence**  and also want to supply gaming machine software by  **file transfer protocol (FTP) or by email**  , you may need to apply for an ancillary remote licence in addition to your non-remote licence. \n\n The gaming machine technical ancillary licence permits the supply of gaming machine software by FTP or email only, and is subject to the condition that you can only generate an annual value of gross sales which: \n\n* is less than the total annual value of gross sales you generate through your non-remote operating licence and (if you hold it) the non-remote gambling software operating licence\n* does not, in any event, exceed \u00a350,000.\n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for this ancillary remote operating licence.** \n\n If your business uses any other form of remote communication, or if it does not meet the conditions of the ancillary licence outlined previously, you should apply for a  [remote gaming machine technical licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)  . \n\n"}
{"id": "544", "section": "Non-remote gaming machine technical - full licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence", "content": "* [Non-remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)\n* [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "545", "section": " Club gaming and machine permits ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/club-gaming-and-machine-permits", "content": " Information about the renewal process for club gaming and club machine permits. \n\n"}
{"id": "546", "section": " Club gaming and machine permits ", "subsection": "How to apply", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/club-gaming-and-machine-permits", "content": " Apply for a club gaming or club gaming machine permit from your local licensing authority, which is usually your local council. \n\n You can  [find your local council on GOV.UK (opens in new tab)](https://www.gov.uk/find-local-council)  . \n\n##  Club gaming permit\n\n##  Club machine permit\n\n##  Duration of club gaming and machine permits\n\n##  Renewal of club machine and gaming permits\n\n\n\n---\n\n Last updated: 15 November 2022 \n\n Show updates to this content  Following an audit the 'find your local council' and 'commercial club' links have been updated. \n\n"}
{"id": "547", "section": " Club gaming and machine permits ", "subsection": " Club gaming permit", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/club-gaming-and-machine-permits", "content": " A club gaming permit (CGP) is available to  [members- clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  or miners- welfare institutes, but not  [commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club)  . \n\n* equal chance gaming, such as poker and bingo\n* games of chance (pontoon and chemin de fer only)\n* up to 3 gaming machines in total of categories B3A, B4, C or D, but by agreement, only one machine can be of category B3A.\n\n These are: \n\n* no limits on stakes and prizes, except bingo where there is a stakes and prizes limit of \u00a32,000 in any seven day period\n* limit on participation fees per person per day - \u00a320 for bridge and or whist (if played on a day on which no facilities of any kinds of gaming (other than bridge or whist) are provided by the relevant club on that day), \u00a33 for other gaming (including poker) in any other circumstances.\n"}
{"id": "548", "section": " Club gaming and machine permits ", "subsection": " Club machine permit", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/club-gaming-and-machine-permits", "content": " A club machine permit (CMP) is available to members- clubs, miners- welfare institutes and commercial clubs. \n\n It allows the club to offer: \n\n* equal chance gaming such as poker and bingo\n* up to three gaming machines in total of categories B3A, B4, C or D, but by agreement, only one machine can be of category B3A (B3A not permitted for commercial clubs).\n\n###  Restrictions on the gaming\n\n These include limits on: \n\n* stakes and prizes for bingo, a maximum of  **\u00a32,000**  in any seven day period\n* stakes for poker -  **\u00a310**  per person per game, within a premises limit of \u00a3250 in stakes per day and \u00a31,000 per week\n* prizes for poker -  **\u00a3250**  per game\n* participation fees per person per day -  **\u00a318**  for bridge or whist (if played on a day on which no facilities of any kind of gaming (other than bridge or whist) are provided by the relevant club on that day),  **\u00a31**  for other gaming (including poker),  **\u00a33**  where it-s a commercial club.\n"}
{"id": "549", "section": " Club gaming and machine permits ", "subsection": " Duration of club gaming and machine permits", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/club-gaming-and-machine-permits", "content": " A club gaming permit or club machine permit lasts for ten years unless it ceases to have effect because it is surrendered or lapses. \n\n###  In England and Wales\n\n In England and Wales, a club gaming or machine permit that was granted under a fast track procedure (by those clubs with Club Premises Certificates under the Licensing Act 2003) does  **not**  expire. \n\n It only ceases to have effect if it is: \n\n* surrendered\n* cancelled\n* forfeited, or\n* it lapses because the club premises certificate is not in place.\n\n###  In Scotland\n\n In Scotland, there is no fast-track procedure. Permits will need to be renewed after 10 years. \n\n"}
{"id": "550", "section": " Club gaming and machine permits ", "subsection": " Renewal of club machine and gaming permits", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/club-gaming-and-machine-permits", "content": " An application for the renewal of a club machine or club gaming permit must be made during the period beginning three months before the permit expires and ending six weeks before it expires. \n\n\n>  Example: if the club gaming permit or machine permit was issued on 1 October 2007, you'd need to apply for renewal between 1 July 2017 and 20 August 2017. \n> \n> \n\n Although set out in different regulations, the process for renewal is the same in Scotland as in England and Wales, unless specified. \n\n###  Renewal costs\n\n The process for club gaming permit or machine permit renewal is exactly the same as for a new application. The renewal fee for clubs is also the same as for a new application and is  **\u00a3200**  . \n\n A club in England or Wales that originally applied for a club gaming permit or machine permit under the normal application process (not fast-tracked) because it did not hold a club premises certificate at that time, but has since secured a club premises certificate, will then renew at the fast-track reduced fee of  **\u00a3100**  . \n\n"}
{"id": "551", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/club-gaming-and-machine-permits", "content": "* [Club gaming and machine permits](#)\n* [Club gaming permit](#club-gaming-permit)\n* [Club machine permit](#club-machine-permit)\n* [Duration of club gaming and machine permits](#duration-of-club-gaming-and-machine-permits)\n* [Renewal of club machine and gaming permits](#renewal-of-club-machine-and-gaming-permits)\n\n [Print this guide](#) "}
{"id": "552", "section": "Adult gaming centre", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/adult-gaming-centre", "content": " This licence is for Adult Gaming Centres (AGC), often called arcades. \n\n"}
{"id": "553", "section": "Adult gaming centre", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/adult-gaming-centre", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,406  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,406  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a31,406  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a31,406  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a31,406  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a31,406  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a32,342  |\n|  D1  |  \u00a314 million or greater, up to but excluding \u00a330 million  |  \u00a37,030  |\n|  E1  |  \u00a330 million or greater, up to but excluding \u00a3125 million  |  \u00a323,435  |\n|  E2  |  \u00a3125 million or greater, up to but excluding \u00a3225 million  |  \u00a323,435  |\n|  E3  |  \u00a3225 million or greater, up to but excluding \u00a3325 million  |  \u00a323,435  |\n|  E4  |  \u00a3325 million or greater  |  \u00a323,435  |\n\n"}
{"id": "554", "section": "Adult gaming centre", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/adult-gaming-centre", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,511  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,576  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a32,300  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a33,485  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a33,734  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a34,207  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a311,861  |\n|  D1  |  \u00a314 million or greater, up to but excluding \u00a330 million  |  \u00a326,559  |\n|  E1  |  \u00a330 million or greater, up to but excluding \u00a3125 million  |  \u00a346,092  |\n|  E2  |  \u00a3125 million or greater, up to but excluding \u00a3225 million  |  \u00a369,290  |\n|  E3  |  \u00a3225 million or greater, up to but excluding \u00a3325 million  |  \u00a386,626  |\n|  E4  |  \u00a3325 million or greater  |  \u00a3115,376 plus \u00a325,000 for each complete additional \u00a3200 million of annual gross gambling yield above \u00a3325 million  |\n\n"}
{"id": "555", "section": "Adult gaming centre", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/adult-gaming-centre", "content": "* [Family entertainment centre](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "556", "section": "Family entertainment centre", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/family-entertainment-centre", "content": " This licence is for Family Entertainment Centres (FEC), often called arcades. \n\n"}
{"id": "557", "section": "Family entertainment centre", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/family-entertainment-centre", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,406  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,406  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a31,406  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a31,406  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a31,406  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a31,406  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a32,342  |\n|  D1  |  \u00a314 million or greater, up to but excluding \u00a330 million  |  \u00a37,030  |\n|  E1  |  \u00a330 million or greater  |  \u00a323,435  |\n\n"}
{"id": "558", "section": "Family entertainment centre", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/family-entertainment-centre", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,150  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,173  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a31,926  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a33,082  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a33,360  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a33,833  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a311,236  |\n|  D1  |  \u00a314 million or greater, up to but excluding \u00a330 million  |  \u00a322,072  |\n|  E1  |  \u00a330 million or greater  |  \u00a341,840  |\n\n"}
{"id": "559", "section": "Family entertainment centre", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/family-entertainment-centre", "content": "* [Adult gaming centre](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "560", "section": "Non-remote general betting standard operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence", "content": " This licence allows you to provide betting facilities at betting shops and at tracks and or courses. \n\n"}
{"id": "561", "section": "Non-remote general betting standard operating licence", "subsection": "Activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence", "content": " This page details fees for the following: \n\n###  Application fees\n\n* Non-remote general betting standard\n* Non-remote general betting standard (no gaming machines)\n\n###  Annual fees\n\n* Non-remote general betting standard\n* Non-remote general betting standard (no gaming machines)\n"}
{"id": "562", "section": "Non-remote general betting standard operating licence", "subsection": "Current application fees - General betting standard", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,406  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,406  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a31,406  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a31,406  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a31,406  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a31,406  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a34,920  |\n|  D1  |  \u00a314 million or greater, up to but excluding \u00a330 million  |  \u00a324,605  |\n|  E1  |  \u00a330 million or greater, up to but excluding \u00a3125 million  |  \u00a327,485  |\n|  E2  |  \u00a3125 million or greater, up to but excluding \u00a3325 million  |  \u00a331,805  |\n|  E3  |  \u00a3325 million or greater, up to but excluding \u00a3550 million  |  \u00a344,686  |\n|  E4  |  \u00a3550 million or greater, up to but excluding \u00a3750 million  |  \u00a357,646  |\n|  E5  |  \u00a3750 million or greater, up to but excluding \u00a31 billion  |  \u00a357,646  |\n|  E6  |  \u00a31 billion or greater, up to but excluding \u00a31.25 billion  |  \u00a357,646  |\n|  E7  |  \u00a31.25 billion or greater, up to but excluding \u00a31.5 billion  |  \u00a357,646  |\n|  E8  |  \u00a31.5 billion or greater, up to but excluding \u00a31.75 billion  |  \u00a357,646  |\n|  E9  |  \u00a31.75 billion or greater  |  \u00a357,646  |\n\n"}
{"id": "563", "section": "Non-remote general betting standard operating licence", "subsection": "Non-remote general betting standard - no gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence", "content": "###  Current application fees\n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,406  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,406  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a31,406  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a31,406  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a31,406  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a31,406  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a34,920  |\n\n"}
{"id": "564", "section": "Non-remote general betting standard operating licence", "subsection": "Current annual fees - General betting standard", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,523  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,699  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a32,873  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a34,183  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a34,945  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a36,235  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a314,672  |\n|  D1  |  \u00a314 million or greater, up to but excluding \u00a330 million  |  \u00a334,730  |\n|  E1  |  \u00a330 million or greater, up to but excluding \u00a3125 million  |  \u00a353,628  |\n|  E2  |  \u00a3125 million or greater, up to but excluding \u00a3325 million  |  \u00a3122,904  |\n|  E3  |  \u00a3325 million or greater, up to but excluding \u00a3550 million  |  \u00a3222,609  |\n|  E4  |  \u00a3550 million or greater, up to but excluding \u00a3750 million  |  \u00a3322,354  |\n|  E5  |  \u00a3750 million or greater, up to but excluding \u00a31 billion  |  \u00a3427,967  |\n|  E6  |  \u00a31 billion or greater, up to but excluding \u00a31.25 billion  |  \u00a3545,315  |\n|  E7  |  \u00a31.25 billion or greater, up to but excluding \u00a31.5 billion  |  \u00a3662,662  |\n|  E8  |  \u00a31.5 billion or greater, up to but excluding \u00a31.75 billion  |  \u00a3780,011  |\n|  E9  |  \u00a31.75 billion or greater  |  \u00a3895,011 plus \u00a3100,000 for each complete additional \u00a3250 million of annual gross gambling yield above \u00a31.75 billion  |\n\n"}
{"id": "565", "section": "Non-remote general betting standard operating licence", "subsection": "Non-remote general betting standard - no gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence", "content": " This licence is for where there are no gaming machines on a betting premises. \n\n###  Current annual fees\n\n If you intend to provide betting at licensed premises but will not make any gaming machines available for use on those premises, the annual fees for your general betting (standard) operating licence will be as shown in the following table. The application fee for your licence will be the same as shown in the table at the top of this page. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,408  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,584  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a32,758  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a34,068  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a34,830  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a36,120  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a314,557  |\n\n"}
{"id": "566", "section": "Non-remote general betting standard operating licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence", "content": " If you are applying for a  **non-remote general betting (standard) operating licence**  and want to offer facilities for betting by telephone or by email (where you would be manually processing the bet), you should apply for an ancillary remote licence in addition to your main licence. \n\n You may be able to apply for an ancillary remote licence if: \n\n* the gross gambling yield from bets taken under your ancillary licence will be less than the gross gambling yield from bets taken under your non-remote operating licence\n\n And \n\n* the gross gambling yield from bets taken under your ancillary licence will be less than \u00a3550,000 per annum.\n\n You will also need to apply for an operating licence if you intend to provide self-service betting terminals (bet receipt terminals) in any of your betting premises. \n\n With the exception of the previous restricted circumstances, set out in detail in regulation 16 of the current Fees Regulations (SI 2017 No.303), any other provision of facilities for remote gambling will require a full remote betting operating licence. \n\n We do not consider that providing software to customers in licensed betting premises, which the customers download onto their own devices to participate in remote gambling falls within the scope of any of the ancillary licences provided for by the Fees Regulations. \n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for this ancillary licence.** \n\n Activities you undertake in relation to these licences may bring with them other licensing requirements in relation to gaming machines or gambling software. \n\n If you apply for one of these licences you can also apply for  [linked licences](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)  if you intend to maintain the gaming machines on your betting premises yourself. \n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf)"}
{"id": "567", "section": "Non-remote general betting standard operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence", "content": "* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "568", "section": "Non-remote general betting limited operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence", "content": " This licence allows you to provide facilities for betting on tracks (for example, horse race courses and greyhound tracks) as an on-course bookmaker. \n\n"}
{"id": "569", "section": "Non-remote general betting limited operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence", "content": "\n\n|  Fee category  |  Total number of days working on tracks per annum  |  General betting (limited) application fee  |\n| --- | --- | --- |\n|  A1  |  Up to 75  |  \u00a3256  |\n|  B1  |  76 - 199  |  \u00a3512  |\n|  C1  |  200+  |  \u00a31,410  |\n\n"}
{"id": "570", "section": "Non-remote general betting limited operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Total number of days working on tracks per annum  |  General betting (limited) annual fee  |\n| --- | --- | --- |\n|  A1  |  Up to 75  |  \u00a3230  |\n|  B1  |  76 - 199  |  \u00a3537  |\n|  C1  |  200+  |  \u00a31,548  |\n\n"}
{"id": "571", "section": "Non-remote general betting limited operating licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence", "content": " If you are applying for a  **non-remote general betting (limited) operating licence**  and want to offer facilities for betting by telephone or by email (where you would be manually processing the bet), you should apply for an ancillary remote licence in addition to your main licence. \n\n You may be able to apply for an ancillary remote licence if: \n\n* the gross gambling yield from bets taken under your ancillary licence will be less than the gross gambling yield from bets taken under your non-remote operating licence\n* the gross gambling yield from bets taken under your ancillary licence will be less than \u00a3550,000 per annum.\n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for this ancillary licence** \n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf)"}
{"id": "572", "section": "Non-remote general betting limited operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "573", "section": "Non-remote betting intermediary licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence", "content": " This licence allows you to bring two or more betting parties together so they can bet against each other, but you never have liability for their bets. An example of a non-remote betting intermediary is a tic-tac at a racecourse. \n\n"}
{"id": "574", "section": "Non-remote betting intermediary licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a35.5 million  |  \u00a3285  |\n|  B1  |  \u00a35.5 million or greater, up to but excluding \u00a3110 million  |  \u00a3285  |\n|  C1  |  \u00a3110 million or greater  |  \u00a3285  |\n\n"}
{"id": "575", "section": "Non-remote betting intermediary licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a35.5 million  |  \u00a3322  |\n|  B1  |  \u00a35.5 million or greater, up to but excluding \u00a3110 million  |  \u00a34,919  |\n|  C1  |  \u00a3110 million or greater  |  \u00a34,989  |\n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf)"}
{"id": "576", "section": "Non-remote betting intermediary licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "577", "section": "Non-remote pool betting operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence", "content": " This licence allows you to operate a pool betting business (if you intend to operate an online pool betting business, you will need the remote pool betting operating licence). \n\n"}
{"id": "578", "section": "Non-remote pool betting operating licence", "subsection": "Horse-race pool betting", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence", "content": " The Tote-s exclusive licence to provide pool betting on British horseracing expired on 12 July 2018. \n\n All operators are now able to provide pool betting on British horseracing subject to holding a pool betting operating licence. \n\n"}
{"id": "579", "section": "Non-remote pool betting operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a3938  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a32.5 million  |  \u00a31,406  |\n|  C1  |  \u00a32.5 million or greater, up to but excluding \u00a35.5 million  |  \u00a31,835  |\n|  D1  |  \u00a35.5 million or greater, up to but excluding \u00a310 million  |  \u00a32,342  |\n|  E1  |  \u00a310 million or greater  |  \u00a37,030  |\n\n"}
{"id": "580", "section": "Non-remote pool betting operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a32,197  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a32.5 million  |  \u00a33,028  |\n|  C1  |  \u00a32.5 million or greater, up to but excluding \u00a35.5 million  |  \u00a34,722  |\n|  D1  |  \u00a35.5 million or greater, up to but excluding \u00a310 million  |  \u00a37,205  |\n|  E1  |  \u00a310 million or greater  |  \u00a315,012  |\n\n"}
{"id": "581", "section": "Non-remote pool betting operating licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence", "content": " If you are applying for a  **non-remote pool betting operating licence**  but want to offer facilities for betting by means of self-service betting terminals (ie bet receipt terminals or betting machines) on your licensed track premises, you will need to apply for an ancillary remote to your main licence. \n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for this ancillary licence** \n\n If you apply for one of these licences you may also need to apply for linked licences if you intend to maintain the  [gaming machines](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)  and  [gambling software](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)  yourself. \n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf)"}
{"id": "582", "section": "Non-remote pool betting operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "583", "section": "Remote general betting standard real events licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence", "content": " This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n"}
{"id": "584", "section": "Remote general betting standard real events licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a34,693  |\n|  F2  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a34,693  |\n|  F3  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a34,693  |\n|  G1  |  \u00a35.5 million or greater, up to but excluding \u00a315 million  |  \u00a310,323  |\n|  G2  |  \u00a315 million or greater, up to but excluding \u00a355 million  |  \u00a310,323  |\n|  H1  |  \u00a355 million or greater, up to but excluding \u00a3110 million  |  \u00a313,643  |\n|  I1  |  \u00a3110 million or greater, up to but excluding \u00a3220 million  |  \u00a323,435  |\n|  J1  |  \u00a3220 million or greater, up to but excluding \u00a3550 million  |  \u00a328,154  |\n|  K1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a341,243  |\n|  L1  |  \u00a31 billion or greater  |  \u00a341,243  |\n\n"}
{"id": "585", "section": "Remote general betting standard real events licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a35,282  |\n|  F2  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a313,432  |\n|  F3  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a315,536  |\n|  G1  |  \u00a35.5 million or greater, up to but excluding \u00a315 million  |  \u00a351,334  |\n|  G2  |  \u00a315 million or greater, up to but excluding \u00a355 million  |  \u00a372,365  |\n|  H1  |  \u00a355 million or greater, up to but excluding \u00a3110 million  |  \u00a3116,602  |\n|  I1  |  \u00a3110 million or greater, up to but excluding \u00a3220 million  |  \u00a3213,052  |\n|  J1  |  \u00a3220 million or greater, up to but excluding \u00a3550 million  |  \u00a3435,640  |\n|  K1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3767,027  |\n|  L1  |  \u00a31 billion or greater  |  \u00a31,077,027 plus \u00a3200,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf) [Host licences: your questions answered \n\n PDF 143.7 kB](//assets.ctfassets.net/j16ev64qyf6l/KoowwtqgE2jFqSdgKzh2g/76b6e761ec46cceae6a014a6a6ccb0cf/Host-licences-your-questions-answered.pdf)"}
{"id": "586", "section": "Remote general betting standard real events licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "587", "section": "Remote general betting standard virtual events licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence", "content": " This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. \n\n"}
{"id": "588", "section": "Remote general betting standard virtual events licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a34,224  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a310,323  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a310,323  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a316,235  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a323,834  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a338,363  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a354,131  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a391,686  |\n|  M1  |  \u00a31 billion or greater  |  \u00a391,686  |\n\n"}
{"id": "589", "section": "Remote general betting standard virtual events licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a34,199  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a310,056  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a314,694  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a320,626  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a355,089  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a3105,626  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a3211,505  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3599,979  |\n|  M1  |  \u00a31 billion or greater  |  \u00a3793,729 plus \u00a3125,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf)"}
{"id": "590", "section": "Remote general betting standard virtual events licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "591", "section": "Remote betting host real events licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence", "content": " This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n"}
{"id": "592", "section": "Remote betting host real events licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a33,520  |\n|  F2  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a33,520  |\n|  F3  |  \u00a32 million or greater, up to but excluding \u00a35.5 million0  |  \u00a33,520  |\n|  G1  |  \u00a35.5 million or greater, up to but excluding \u00a315 million  |  \u00a37,742  |\n|  G2  |  \u00a315 million or greater, up to but excluding \u00a355 million  |  \u00a37,742  |\n|  H1  |  \u00a355 million or greater, up to but excluding \u00a3110 million  |  \u00a310,232  |\n|  I1  |  \u00a3110 million or greater, up to but excluding \u00a3220 million  |  \u00a317,576  |\n|  J1  |  \u00a3220 million or greater, up to but excluding \u00a3550 million  |  \u00a321,115  |\n|  K1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a330,933  |\n|  L1  |  \u00a31 billion or greater  |  \u00a330,933  |\n\n"}
{"id": "593", "section": "Remote betting host real events licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a33,962  |\n|  F2  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a310,074  |\n|  F3  |  \u00a32 million or greater, up to but excluding \u00a35.5 million0  |  \u00a311,652  |\n|  G1  |  \u00a35.5 million or greater, up to but excluding \u00a315 million  |  \u00a338,501  |\n|  G2  |  \u00a315 million or greater, up to but excluding \u00a355 million  |  \u00a354,274  |\n|  H1  |  \u00a355 million or greater, up to but excluding \u00a3110 million  |  \u00a387,451  |\n|  I1  |  \u00a3110 million or greater, up to but excluding \u00a3220 million  |  \u00a3159,789  |\n|  J1  |  \u00a3220 million or greater, up to but excluding \u00a3550 million  |  \u00a3326,730  |\n|  K1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3575,270  |\n|  L1  |  \u00a31 billion or greater  |  \u00a3730,270 plus \u00a3100,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n [Host licences: your questions answered \n\n PDF 143.7 kB](//assets.ctfassets.net/j16ev64qyf6l/KoowwtqgE2jFqSdgKzh2g/76b6e761ec46cceae6a014a6a6ccb0cf/Host-licences-your-questions-answered.pdf)"}
{"id": "594", "section": "Remote betting host real events licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "595", "section": "Remote betting host virtual events licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence", "content": " This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website). \n\n"}
{"id": "596", "section": "Remote betting host virtual events licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a33,168  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a37,742  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a37,742  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a312,176  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a317,875  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a328,772  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a340,598  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a368,765  |\n|  M1  |  \u00a31 billion or greater  |  \u00a368,765  |\n\n"}
{"id": "597", "section": "Remote betting host virtual events licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a33,142  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a37,525  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a310,996  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a315,435  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a341,222  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a379,039  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a3158,267  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3448,961  |\n|  M1  |  \u00a31 billion or greater  |  \u00a3603,961 plus \u00a3100,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n [Host licences: your questions answered \n\n PDF 143.7 kB](//assets.ctfassets.net/j16ev64qyf6l/KoowwtqgE2jFqSdgKzh2g/76b6e761ec46cceae6a014a6a6ccb0cf/Host-licences-your-questions-answered.pdf)"}
{"id": "598", "section": "Remote betting host virtual events licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "599", "section": "Remote general betting limited licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence", "content": " This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). \n\n"}
{"id": "600", "section": "Remote general betting limited licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F  |  Up to \u00a3550,000  |  \u00a3854  |\n|  |  More than \u00a3550,000  |  Remote general betting (standard) real events licence required  |\n\n"}
{"id": "601", "section": "Remote general betting limited licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F  |  Up to \u00a3550,000  |  \u00a32,266  |\n|  |  More than \u00a3550,000  |  Remote general betting (standard) real events licence required  |\n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf)"}
{"id": "602", "section": "Remote general betting limited licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "603", "section": "Remote betting intermediary operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence", "content": " This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange. \n\n"}
{"id": "604", "section": "Remote betting intermediary operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a39,138  |\n|  F2  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a39,138  |\n|  F3  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a39,138  |\n|  G1  |  \u00a35.5 million or greater, up to but excluding \u00a315 million  |  \u00a318,746  |\n|  G2  |  \u00a315 million or greater, up to but excluding \u00a355 million  |  \u00a318,746  |\n|  H1  |  \u00a355 million or greater, up to but excluding \u00a3110 million  |  \u00a321,290  |\n|  I1  |  \u00a3110 million or greater, up to but excluding \u00a3220 million  |  \u00a323,435  |\n|  J1  |  \u00a3220 million or greater, up to but excluding \u00a3550 million  |  \u00a328,154  |\n|  K1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a341,243  |\n|  L1  |  \u00a31 billion or greater  |  \u00a341,243  |\n\n"}
{"id": "605", "section": "Remote betting intermediary operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a35,282  |\n|  F2  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a313,432  |\n|  F3  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a315,536  |\n|  G1  |  \u00a35.5 million or greater, up to but excluding \u00a315 million  |  \u00a351,334  |\n|  G2  |  \u00a315 million or greater, up to but excluding \u00a355 million  |  \u00a372,365  |\n|  H1  |  \u00a355 million or greater, up to but excluding \u00a3110 million  |  \u00a3116,602  |\n|  I1  |  \u00a3110 million or greater, up to but excluding \u00a3220 million  |  \u00a3213,052  |\n|  J1  |  \u00a3220 million or greater, up to but excluding \u00a3550 million  |  \u00a3435,640  |\n|  K1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3767,027  |\n|  L1  |  \u00a31 billion or greater  |  \u00a31,077,027 plus \u00a3200,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf)"}
{"id": "606", "section": "Remote betting intermediary operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "607", "section": "Remote betting intermediary trading rooms only licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence", "content": " This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence). \n\n"}
{"id": "608", "section": "Remote betting intermediary trading rooms only licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F  |  Less than \u00a3550,000  |  \u00a3854  |\n|  G  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a31,406  |\n|  H  |  \u00a36.6 million or greater  |  \u00a32,342  |\n\n"}
{"id": "609", "section": "Remote betting intermediary trading rooms only licence", "subsection": "Current Annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F  |  Less than \u00a3550,000  |  \u00a32,471  |\n|  G  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a310,486  |\n|  H  |  \u00a36.6 million or greater  |  \u00a329,548  |\n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf) [Is a trading room licence required? \n\n PDF 31.8 kB](//assets.ctfassets.net/j16ev64qyf6l/CMUzIDgDkeUzP0C211hK9/3d22ddb2a2060d1370418938d9f5ff29/Is-a-trading-room-licence-required.pdf)"}
{"id": "610", "section": "Remote betting intermediary trading rooms only licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "611", "section": "Remote pool betting licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence", "content": " This licence allows you to run a pool betting business online (or through other means of remote communication). \n\n"}
{"id": "612", "section": "Remote pool betting licence", "subsection": "Horse-race pool betting", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence", "content": " Previously, Betfred, trading as The Tote, held an exclusive licence (up to and including 12 July 2018) to offer pool betting in respect of British horse racing. Anyone other than The Tote required an authorisation from them to carry out pool betting on British horse racing. \n\n The expiry of the exclusive licence means that any authorisations granted are no longer effective. \n\n Since 13 July 2018 all holders of a pool betting operating licence will be able to offer pool betting in respect of British horse racing. \n\n [Further advice and guidance in relation to pool betting.](/licensees-and-businesses/guide/pool-betting-licensing-arrangements) \n\n"}
{"id": "613", "section": "Remote pool betting licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a31.5 million  |  \u00a3938  |\n|  G1  |  \u00a31.5 million or greater, up to but excluding \u00a33 million  |  \u00a31,414  |\n|  G2  |  \u00a33 million or greater, up to but excluding \u00a37.5 million  |  \u00a31,414  |\n|  H1  |  \u00a37.5 million or greater, up to but excluding \u00a315 million  |  \u00a32,342  |\n|  H2  |  \u00a315 million or greater, up to but excluding \u00a355 million  |  \u00a32,342  |\n|  I1  |  \u00a355 million or greater, up to but excluding \u00a3110 million  |  \u00a32,918  |\n|  J1  |  \u00a3110 million or greater, up to but excluding \u00a3220 million  |  \u00a37,030  |\n|  K1  |  \u00a3220 million or greater, up to but excluding \u00a3550 million  |  \u00a37,030  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a37,030  |\n|  M1  |  \u00a31 billion or greater  |  \u00a37,030  |\n\n"}
{"id": "614", "section": "Remote pool betting licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a31.5 million  |  \u00a32,406  |\n|  G1  |  \u00a31.5 million or greater, up to but excluding \u00a33 million  |  \u00a316,053  |\n|  G2  |  \u00a33 million or greater, up to but excluding \u00a37.5 million  |  \u00a319,054  |\n|  H1  |  \u00a37.5 million or greater, up to but excluding \u00a315 million  |  \u00a334,776  |\n|  H2  |  \u00a315 million or greater, up to but excluding \u00a355 million  |  \u00a358,537  |\n|  I1  |  \u00a355 million or greater, up to but excluding \u00a3110 million  |  \u00a390,291  |\n|  J1  |  \u00a3110 million or greater, up to but excluding \u00a3220 million  |  \u00a3165,081  |\n|  K1  |  \u00a3220 million or greater, up to but excluding \u00a3550 million  |  \u00a3385,189  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3675,332  |\n|  M1  |  \u00a31 billion or greater  |  \u00a3907,832 plus \u00a3150,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n [Betting: which licence do you need? \n\n PDF 110.5 kB](//assets.ctfassets.net/j16ev64qyf6l/3wlR2LmcKbQjAcOxlvum1i/0e3a6847d834af652526453922074fb4/Betting-advice-for-remote-non-remote-and-betting-intermediaries.pdf)"}
{"id": "615", "section": "Remote pool betting licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence", "content": "* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "616", "section": "Non-remote bingo operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-bingo", "content": " This licence allows you to provide facilities for playing bingo games at licensed bingo premises, or in clubs and premises with alcohol licences, and where the bingo games are played on the same site. \n\n"}
{"id": "617", "section": "Non-remote bingo operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-bingo", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,406  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,406  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a32,342  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a32,342  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a32,342  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a32,342  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a34,688  |\n|  D1  |  \u00a314 million or greater, up to but excluding \u00a330 million  |  \u00a324,605  |\n|  E1  |  \u00a330 million or greater, up to but excluding \u00a3125 million  |  \u00a329,526  |\n|  E2  |  \u00a3125 million or greater, up to but excluding \u00a3225 million  |  \u00a329,526  |\n|  E3  |  \u00a3225 million or greater, up to but excluding \u00a3325 million  |  \u00a329,526  |\n|  E4  |  \u00a3325 million or greater  |  \u00a329,526  |\n\n"}
{"id": "618", "section": "Non-remote bingo operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-bingo", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3200,000  |  \u00a31,520  |\n|  A2  |  \u00a3200,000 or greater, up to but excluding \u00a3750,000  |  \u00a31,585  |\n|  A3  |  \u00a3750,000 or greater, up to but excluding \u00a31.25 million  |  \u00a32,358  |\n|  B1  |  \u00a31.25 million or greater, up to but excluding \u00a32 million  |  \u00a33,513  |\n|  B2  |  \u00a32 million or greater, up to but excluding \u00a34 million  |  \u00a33,792  |\n|  B3  |  \u00a34 million or greater, up to but excluding \u00a37.5 million  |  \u00a34,264  |\n|  C1  |  \u00a37.5 million or greater, up to but excluding \u00a314 million  |  \u00a312,034  |\n|  D1  |  \u00a314 million or greater, up to but excluding \u00a330 million  |  \u00a326,904  |\n|  E1  |  \u00a330 million or greater, up to but excluding \u00a3125 million  |  \u00a347,242  |\n|  E2  |  \u00a3125 million or greater, up to but excluding \u00a3225 million  |  \u00a370,440  |\n|  E3  |  \u00a3225 million or greater, up to but excluding \u00a3325 million  |  \u00a387,776  |\n|  E4  |  \u00a3325 million or greater  |  \u00a3122,276 plus \u00a330,000 for each complete additional \u00a3200 million of annual gross gambling yield above \u00a3325 million  |\n\n"}
{"id": "619", "section": "Non-remote bingo operating licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-bingo", "content": " If you are applying for a  **non-remote bingo operating licence**  and also want to offer bingo on the premises by means of electronic bingo terminals that link to live games (and which therefore use remote communication), you will need to also apply for an ancillary remote licence. \n\n With the exception of the restricted circumstances as stated previously, any other provision of facilities for remote gambling on bingo premises will require a remote bingo operating licence. \n\n For example, we do not consider that providing software to customers in licensed bingo premises, which the customers download onto their own devices to participate in remote gambling, falls within the scope of the bingo ancillary licence provided for by the Fees Regulations. \n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for the bingo ancillary operating licence.** \n\n"}
{"id": "620", "section": "Non-remote bingo operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-bingo", "content": "* [Remote bingo operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Remote bingo game host operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "621", "section": "Remote bingo operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-bingo", "content": " This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio. \n\n"}
{"id": "622", "section": "Remote bingo operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-bingo", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a34,224  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a310,323  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a310,323  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a316,235  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a323,834  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a338,363  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a354,131  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a391,686  |\n|  M1  |  \u00a31 billion or greater  |  \u00a391,686  |\n\n"}
{"id": "623", "section": "Remote bingo operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-bingo", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a34,199  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a310,056  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a314,694  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a320,626  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a355,089  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a3105,626  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a3211,505  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3599,979  |\n|  M1  |  \u00a31 billion or greater  |  \u00a3793,729 plus \u00a3125,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n"}
{"id": "624", "section": "Remote bingo operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-bingo", "content": "* [Non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Remote bingo game host operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "625", "section": "Remote bingo game host operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence", "content": " This activity allows you to provide remote bingo under specific circumstances. \n\n"}
{"id": "626", "section": "Remote bingo game host operating licence", "subsection": "Hosts", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence", "content": " Some  **gambling software**  businesses provide facilities for remote gambling by making their games available to customers of other operators. For example, rather than supplying its game software directly to remote gambling operators, the gambling software business hosts its own bingo games on its own server, and those games can be accessed by customers of other operators through those other operators- websites. \n\n If you are a  **gambling software**  business that provides facilities for playing bingo  **but only**  in circumstances in which you host those facilities through other operators- platforms, then you may be eligible to hold a  **remote bingo (game host) operating licence**  . \n\n This licence will allow you to provide facilities for bingo by means of remote communication (for example, a website)  **and only**  in circumstances where the following criteria are met: \n\n* you hold a gambling software operating licence\n* you do not contract directly with any of the customers who play the bingo games you provide that is only customers of another operator can access your bingo facilities via that other operator-s website or app.\n"}
{"id": "627", "section": "Remote bingo game host operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a33,168  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a37,742  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a37,742  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a312,176  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a317,875  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a328,772  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a340,598  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a368,765  |\n|  M1  |  \u00a31 billion or greater  |  \u00a368,765  |\n\n"}
{"id": "628", "section": "Remote bingo game host operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a33,142  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a37,525  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a310,996  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a315,435  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a341,222  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a379,039  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a3158,267  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3448,961  |\n|  M1  |  \u00a31 billion or greater  |  \u00a3603,961 plus \u00a3100,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n [Host licences: your questions answered \n\n PDF 143.7 kB](//assets.ctfassets.net/j16ev64qyf6l/KoowwtqgE2jFqSdgKzh2g/76b6e761ec46cceae6a014a6a6ccb0cf/Host-licences-your-questions-answered.pdf)"}
{"id": "629", "section": "Remote bingo game host operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence", "content": "* [Remote bingo operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "630", "section": "Non-remote 1968 Act casino operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence", "content": " If you wish to operate a casino premises which was originally granted permissions under the Gaming Act 1968, and which converted under the \u2018grandfathering- arrangements of the Gambling Act 2005, you should contact us to find out what you need to do. \n\n"}
{"id": "631", "section": "Non-remote 1968 Act casino operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a35.5 million  |  \u00a39,373  |\n|  B1  |  \u00a35.5 million or greater, up to but excluding \u00a327.5 million  |  \u00a313,930  |\n|  C1  |  \u00a327.5 million or greater, up to but excluding \u00a3110 million  |  \u00a328,120  |\n|  D1  |  \u00a3110 million or greater, up to but excluding \u00a3200 million  |  \u00a328,120  |\n|  E1  |  \u00a3200 million or greater, up to but excluding \u00a3300 million  |  \u00a328,120  |\n|  E2  |  \u00a3300 million or greater, up to but excluding \u00a3400 million  |  \u00a328,120  |\n|  E3  |  \u00a3400 million or greater  |  \u00a328,120  |\n\n"}
{"id": "632", "section": "Non-remote 1968 Act casino operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a35.5 million  |  \u00a319,221  |\n|  B1  |  \u00a35.5 million or greater, up to but excluding \u00a327.5 million  |  \u00a325,806  |\n|  C1  |  \u00a327.5 million or greater, up to but excluding \u00a3110 million  |  \u00a382,734  |\n|  D1  |  \u00a3110 million or greater, up to but excluding \u00a3200 million  |  \u00a3192,344  |\n|  E1  |  \u00a3200 million or greater, up to but excluding \u00a3300 million  |  \u00a3373,410  |\n|  E2  |  \u00a3300 million or greater, up to but excluding \u00a3400 million  |  \u00a3460,674  |\n|  E3  |  \u00a3400 million or greater  |  \u00a3575,674 plus \u00a3100,000 for each complete additional \u00a3150 million of annual gross gaming yield above \u00a3400 million  |\n\n"}
{"id": "633", "section": "Non-remote 1968 Act casino operating licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence", "content": " If you are applying for a non-remote casino operating licence but will also use remote communication for gaming on the same premises (such as remote communication equipment that is situated entirely on the set of premises on which the gaming takes place; for example, touch-bet roulette terminals that link to a roulette wheel on the same premises), then you will also need to apply for an  **ancillary remote**  licence. \n\n With the exception of the previously stated restricted circumstances, any other provision of facilities for remote gambling will require a remote casino operating licence. \n\n The ancillary licence does not authorise a remote link with gaming that takes place on another set of premises. \n\n The  [remote casino operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)  will be required (instead of an ancillary licence), in addition to a non-remote casino operating licence if you intend to link terminals located in one casino premises to gaming that takes place in another set of premises (for example, touch-bet roulette terminals in one casino linked to a roulette wheel in another casino). \n\n Furthermore, we do not consider that providing software to customers in licensed casino premises, which the customers download onto their own devices to participate in remote gambling, falls within the scope of the casino ancillary licence provided for by the Fees Regulations. \n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for this ancillary licence** \n\n"}
{"id": "634", "section": "Non-remote 1968 Act casino operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence", "content": "* [Non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [Remote casino operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n* [Remote casino game host operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "635", "section": "Non-remote 2005 Act casino operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence", "content": " Fees for non-remote Casino 2005 Act operating licences have been based on annual gross gambling yield (GGY) rather than the type of premises licence. \n\n"}
{"id": "636", "section": "Non-remote 2005 Act casino operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a35.5 million  |  \u00a341,243  |\n|  B1  |  \u00a35.5 million or greater, up to but excluding \u00a327.5 million  |  \u00a341,243  |\n|  C1  |  \u00a327.5 million or greater, up to but excluding \u00a3110 million  |  \u00a354,131  |\n|  D1  |  \u00a3110 million or greater, up to but excluding \u00a3200 million  |  \u00a354,131  |\n|  E1  |  \u00a3200 million or greater, up to but excluding \u00a3300 million  |  \u00a354,131  |\n|  E2  |  \u00a3300 million or greater, up to but excluding \u00a3400 million  |  \u00a354,131  |\n|  E3  |  \u00a3400 million or greater  |  \u00a354,131  |\n\n"}
{"id": "637", "section": "Non-remote 2005 Act casino operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence", "content": " The first annual fee for a non-remote (  [2005 Act (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)  ) casino licence is due six months after the licence is issued to you. Subsequent annual fees are due every year before the anniversary of the day your licence was issued. \n\n The first annual fee (for the non-remote Casino 2005 Act operating licence only) will be reduced by 50 percent. \n\n If your casino is not operational, then subsequent annual fees will be reduced by 50 percent. \n\n We will consider your casino to have become operational twelve months  **before**  the planned opening date of the premises. So you must tell us the date you plan to start trading (this will be a condition of your licence, if granted). \n\n You must also notify us three months prior to your annual fee due date to confirm whether your casino is operational so that the correct annual fee is charged. We will contact you in writing for this information. \n\n If you have a combination of different kinds of licence, you will get a discount on your annual fee. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a35.5 million  |  \u00a324,971  |\n|  B1  |  \u00a35.5 million or greater, up to but excluding \u00a327.5 million  |  \u00a339,606  |\n|  C1  |  \u00a327.5 million or greater, up to but excluding \u00a3110 million  |  \u00a3120,877  |\n|  D1  |  \u00a3110 million or greater, up to but excluding \u00a3200 million  |  \u00a3223,394  |\n|  E1  |  \u00a3200 million or greater, up to but excluding \u00a3300 million  |  \u00a3404,830  |\n|  E2  |  \u00a3300 million or greater, up to but excluding \u00a3400 million  |  \u00a3520,763  |\n|  E3  |  \u00a3400 million or greater  |  \u00a3658,763 plus \u00a3120,000 for each complete additional \u00a3150 million of annual gross gambling yield above \u00a3400 million  |\n\n"}
{"id": "638", "section": "Non-remote 2005 Act casino operating licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence", "content": " If you are applying for a non-remote casino operating licence but will also use remote communication for gaming on the same premises (such as remote communication equipment that is situated entirely on the set of premises on which the gaming takes place; for example, touch-bet roulette terminals that link to a roulette wheel on the same premises), then you will also need to apply for an  **ancillary remote licence**  . \n\n With the exception of the previously stated restricted circumstances, any other provision of facilities for remote gambling will require a remote casino operating licence. \n\n The ancillary licence does not authorise a remote link with gaming that takes place on another set of premises. \n\n The remote casino operating licence will be required (instead of an ancillary licence), in addition to a non-remote casino operating licence if you intend to link terminals located in one casino premises to gaming that takes place in another set of premises (for example, touch-bet roulette terminals in one casino linked to a roulette wheel in another casino). \n\n Furthermore, we do not consider that providing software to customers in licensed casino premises, which the customers download onto their own devices to participate in remote gambling, falls within the scope of the casino ancillary licence provided for by the Fees Regulations. \n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for this ancillary licence** \n\n"}
{"id": "639", "section": "Non-remote 2005 Act casino operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence", "content": "* [Non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [Remote casino operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n* [Remote casino game host operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "640", "section": "Remote casino operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence", "content": " This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games. \n\n"}
{"id": "641", "section": "Remote casino operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a34,224  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a310,323  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a310,323  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a316,235  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a323,834  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a338,363  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a354,131  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a391,686  |\n|  M1  |  \u00a31 billion or greater  |  \u00a391,686  |\n\n"}
{"id": "642", "section": "Remote casino operating licence", "subsection": "Current Annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a34,199  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a310,056  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a314,694  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a320,626  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a355,089  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a3105,626  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a3211,505  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3599,979  |\n|  M1  |  \u00a31 billion or greater  |  \u00a3793,729 plus \u00a3125,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n"}
{"id": "643", "section": "Remote casino operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence", "content": "* [Non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [Non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [Remote casino game host operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "644", "section": "Remote casino game host operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence", "content": " This activity allows you to provide remote casino under specific circumstances. \n\n"}
{"id": "645", "section": "Remote casino game host operating licence", "subsection": "Hosts", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence", "content": " Some  **gambling software**  businesses provide facilities for remote gambling by making their games available to customers of other operators. For example, rather than supplying its game software directly to remote gambling operators, the gambling software business hosts its own casino games on its own server, and those games can be accessed by customers of other operators through those other operators- websites. \n\n If you are a  **gambling software**  business that provides facilities for playing casino games but  **only**  in circumstances in which you host those facilities through other operators- platforms, then you may be eligible to hold a  **remote casino (game host) operating licence**  . \n\n This licence will allow you to provide facilities for casino gaming by means of remote communication (for example, a website) and only in circumstances where the following criteria are met: \n\n* you hold a gambling software operating licence\n* you do not contract directly with any of the customers who play the casino games you provide that is only customers of another operator can access your casino games via that other operator-s website or app.\n"}
{"id": "646", "section": "Remote casino game host operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence", "content": "\n\n|  Fee category  |  Annual gross gambling yield  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a33,168  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a37,742  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a37,742  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a312,176  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a317,875  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a328,772  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a340,598  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a368,765  |\n|  M1  |  \u00a31 billion or greater  |  \u00a368,765  |\n\n"}
{"id": "647", "section": "Remote casino game host operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross gambling yield  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a33,142  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32 million  |  \u00a37,525  |\n|  G2  |  \u00a32 million or greater, up to but excluding \u00a35.5 million  |  \u00a310,996  |\n|  H1  |  \u00a35.5 million or greater, up to but excluding \u00a325 million  |  \u00a315,435  |\n|  I1  |  \u00a325 million or greater, up to but excluding \u00a3100 million  |  \u00a341,222  |\n|  J1  |  \u00a3100 million or greater, up to but excluding \u00a3250 million  |  \u00a379,039  |\n|  K1  |  \u00a3250 million or greater, up to but excluding \u00a3550 million  |  \u00a3158,267  |\n|  L1  |  \u00a3550 million or greater, up to but excluding \u00a31 billion  |  \u00a3448,961  |\n|  M1  |  \u00a31 billion or greater  |  \u00a3603,961 plus \u00a3100,000 for each complete additional \u00a3500 million of annual gross gambling yield above \u00a31 billion  |\n\n"}
{"id": "648", "section": "Remote casino game host operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence", "content": "* [Non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [Non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [Remote casino operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "649", "section": "Non-remote gambling software licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence", "content": " This licence allows you to manufacture, supply, install or adapt gambling software through means of non-remote communication, such as by uploading to CD or memory stick. \n\n"}
{"id": "650", "section": "Non-remote gambling software licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence", "content": "\n\n|  Fee category  |  Annual gross value of sales  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a31,406  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a32,342  |\n|  C1  |  \u00a36.6 million or greater, up to but excluding \u00a326.4 million  |  \u00a323,435  |\n|  D1  |  \u00a326.4 million or greater, up to but excluding \u00a350 million  |  \u00a323,435  |\n|  E1  |  \u00a350 million or greater  |  \u00a323,435  |\n\n"}
{"id": "651", "section": "Non-remote gambling software licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross value of sales  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a32,368  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a36,008  |\n|  C1  |  \u00a36.6 million or greater, up to but excluding \u00a326.4 million  |  \u00a39,844  |\n|  D1  |  \u00a326.4 million or greater, up to but excluding \u00a350 million  |  \u00a322,790  |\n|  E1  |  \u00a350 million or greater  |  \u00a337,288  |\n\n"}
{"id": "652", "section": "Non-remote gambling software licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence", "content": " If you apply for a  **non-remote gambling software licence**  and also want to supply software by  **file transfer protocol (FTP) or by email**  , you may need to apply for an ancillary remote licence in addition to your non-remote gambling software licence. \n\n The gambling software ancillary licence permits the supply of gambling software by FTP or email only, and is subject to the condition that you can only generate an annual value of gross sales which: \n\n* is less than the total annual value of gross sales you generate through your non-remote gambling software operating licence and (if you hold any) your non-remote gaming machine technical licences\n* does not, in any event, exceed \u00a350,000.\n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for this ancillary remote licence** \n\n If your gambling software business uses any other form of remote communication, or if it does not meet the conditions of the ancillary licence previously outlined, you should apply for a  [remote gambling software licence](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)  . \n\n [Host licences: your questions answered \n\n PDF 143.7 kB](//assets.ctfassets.net/j16ev64qyf6l/KoowwtqgE2jFqSdgKzh2g/76b6e761ec46cceae6a014a6a6ccb0cf/Host-licences-your-questions-answered.pdf)"}
{"id": "653", "section": "Non-remote gambling software licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence", "content": "* [Remote gambling software licence](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)\n* [Non-remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "654", "section": "Non-remote linked licences gambling software", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software", "content": " If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n"}
{"id": "655", "section": "Non-remote linked licences gambling software", "subsection": "Restrictions on the activities that can be conducted under linked licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software", "content": " A linked licence for gaming machines will allow you to supply, install, adapt, maintain or repair a gaming machine (or part of such a machine) but only in circumstances where you make those gaming machines available to customers on your own gambling premises (for example in an adult gaming centre or family entertainment centre) \n\n A linked licence for gambling software will allow you to manufacture, supply, install or adapt gambling software, but only in circumstances where the gambling software is used in connection with gambling facilities (for example an online casino or sportsbook) provided by you. \n\n###  Financial restrictions on linked licences\n\n In order to ensure that linked licences are only used for activities that represent a small element of your business, there are financial restrictions. \n\n You cannot incur costs any greater than \u00a350,000 per annum in any given year in pursuit of the activities authorised by the linked licence. The \u00a350,000 cost includes for example the purchase of new parts or paying for new systems, along with labour costs. \n\n If your business conducts activities that exceed any of the restrictions outlined previously, you will not be able to hold a linked licence and will instead need to apply for a gambling software or a gaming machine technical operating licence. \n\n"}
{"id": "656", "section": "Non-remote linked licences gambling software", "subsection": "Types of linked licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software", "content": "###  Gaming machines\n\n* **Linked non-remote gaming machine technical (supplier)**   \n Permits the supply, installation, adaptation, maintenance or repair of a gaming machine, or part of a gaming machine (including software) except where remote communication methods are used.\n\n###  Gambling software\n\n* **Linked non-remote gambling software**   \n Permits the manufacture, supply, installation or adaptation of gambling software for use in connection with gambling facilities except where remote communication methods are used.\n\n###  Examples of activities that may require a linked licence\n\n* making changes that alter the category of the machine\n* repairing machine parts where the component may have an effect on the game outcome\n* swapping out components that may affect the outcome of the game (primary logic boards, game memory devices etc)\n* modifications and/or adaptations to any game logic security devices (logic cage etc).\n\n A linked licence is not required if you arrange for these actions to be carried out by the licensed manufacturer and/or supplier. \n\n###  Actions that do not require a linked licence\n\n* changing a power supply unit (like for like)\n* where any device (storing game or system software) has been supplied directly from a technical licence holder for direct installation or use in automated installation, provided no modification of the software takes place outside the control of the technical licence holder and adequate security safeguards are used to ensure its continued integrity\n* changing the front display of the machine (including glass or paper artwork but not software modifications for video display)\n* changing display notices on the machine\n* cleaning the machine\n* clearing coin jams\n* changing fuses\n* moving the machine to a new location within the operators own licensed premises\n* changing percentage, stake and/or prize settings (provided this does not require any software modification)\n* swapping out components (like for like) provided that component cannot affect the outcome of the game (note acceptors, coin mechanisms etc) and that no software installation is required.\n\n###  Linked licence application and annual fees\n\n Please note that discounts that normally apply to application and annual fees do not apply to linked licences (linked licences are already discounted versions of the gambling software and gaming machine technical operating licences). \n\n###  Linked licence application fee\n\n\n\n|  Linked activity  |  Application Fee  |\n| --- | --- |\n|  Linked gambling software  |  \u00a3165  |\n|  Linked gaming machine technical  |  \u00a3165  |\n\n###  Linked licence annual fee\n\n\n\n|  Linked activity  |  Annual Fee  |\n| --- | --- |\n|  Linked gambling software  |  \u00a3375  |\n|  Linked gaming machine technical  |  \u00a3375  |\n\n"}
{"id": "657", "section": "Non-remote linked licences gambling software", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software", "content": "* [Non-remote gambling software licence](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence)\n* [Remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "658", "section": "Remote gambling software licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence", "content": " This licence allows you to manufacture, supply, install or adapt gambling software by means of remote communication. \n\n"}
{"id": "659", "section": "Remote gambling software licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence", "content": "\n\n|  Fee category  |  Annual gross value of sales  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3200,000  |  \u00a39,138  |\n|  F2  |  \u00a3200,000 or greater, up to but excluding \u00a3550,000  |  \u00a39,138  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a318,746  |\n|  H1  |  \u00a36.6 million or greater, up to but excluding \u00a330 million  |  \u00a323,435  |\n|  H2  |  \u00a330 million or greater  |  \u00a323,435  |\n\n"}
{"id": "660", "section": "Remote gambling software licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross value of sales  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3200,000  |  \u00a35,809  |\n|  F2  |  \u00a3200,000 or greater, up to but excluding \u00a3550,000  |  \u00a38,987  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a327,595  |\n|  H1  |  \u00a36.6 million or greater, up to but excluding \u00a330 million  |  \u00a344,744  |\n|  H2  |  \u00a330 million or greater  |  \u00a376,289  |\n\n [Host licences: your questions answered \n\n PDF 143.7 kB](//assets.ctfassets.net/j16ev64qyf6l/KoowwtqgE2jFqSdgKzh2g/76b6e761ec46cceae6a014a6a6ccb0cf/Host-licences-your-questions-answered.pdf)"}
{"id": "661", "section": "Remote gambling software licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence", "content": "* [Non-remote gambling software licence](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence)\n* [Non-remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "662", "section": "Remote linked licences gambling software ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software", "content": " If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n"}
{"id": "663", "section": "Remote linked licences gambling software ", "subsection": "Restrictions on the activities that can be conducted under linked licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software", "content": " A linked licence for gaming machines will allow you to supply, install, adapt, maintain or repair a gaming machine (or part of such a machine) but only in circumstances where you make those gaming machines available to customers on your own gambling premises (for example in an adult gaming centre or family entertainment centre) \n\n A linked licence for gambling software will allow you to manufacture, supply, install or adapt gambling software, but only in circumstances where the gambling software is used in connection with gambling facilities (for example an online casino or sportsbook) provided by you. \n\n###  Financial restrictions on linked licences\n\n In order to ensure that linked licences are only used for activities that represent a small element of your business, there are financial restrictions. \n\n You cannot incur costs any greater than \u00a350,000 per annum in any given year in pursuit of the activities authorised by the linked licence. The \u00a350,000 cost includes for example the purchase of new parts or paying for new systems, along with labour costs. \n\n If your business conducts activities that exceed any of the restrictions outlined previously, you will not be able to hold a linked licence and will instead need to apply for a gambling software or a gaming machine technical operating licence. \n\n"}
{"id": "664", "section": "Remote linked licences gambling software ", "subsection": "Types of linked licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software", "content": "###  Gaming machines\n\n* **Linked remote gaming machine technical (supplier)**   \n Permits the supply, installation, adaptation, maintenance or repair of a gaming machine, or part of a gaming machine (including software) by remote means.\n\n###  Gambling software\n\n* **Linked remote gambling software**   \n Permits the manufacture, supply, installation or adaptation gambling software for use in connection with gambling facilities by remote means.\n\n###  Examples of activities that may require a linked licence\n\n* making changes that alter the category of the machine\n* repairing machine parts where the component may have an effect on the game outcome\n* swapping out components that may affect the outcome of the game (primary logic boards, game memory devices etc)\n* modifications and/or adaptations to any game logic security devices (logic cage etc).\n\n A linked licence is not required if you arrange for these actions to be carried out by the licensed manufacturer and/or supplier. \n\n###  Actions that do not require a linked licence\n\n* changing a power supply unit (like for like)\n* where any device (storing game or system software) has been supplied directly from a technical licence holder for direct installation or use in automated installation, provided no modification of the software takes place outside the control of the technical licence holder and adequate security safeguards are used to ensure its continued integrity\n* changing the front display of the machine (including glass or paper artwork but not software modifications for video display)\n* changing display notices on the machine\n* cleaning the machine\n* clearing coin jams\n* changing fuses\n* moving the machine to a new location within the operators own licensed premises\n* changing percentage, stake and/or prize settings (provided this does not require any software modification)\n* swapping out components (like for like) provided that component cannot affect the outcome of the game (note acceptors, coin mechanisms etc) and that no software installation is required.\n\n###  Linked licence application and annual fees\n\n Please note that discounts that normally apply to application and annual fees do not apply to linked licences (linked licences are already discounted versions of the gambling software and gaming machine technical operating licences). \n\n"}
{"id": "665", "section": "Remote linked licences gambling software ", "subsection": "Linked licence application fee", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software", "content": "\n\n|  Linked activity  |  Application Fee  |\n| --- | --- |\n|  Linked gambling software  |  \u00a3165  |\n|  Linked gaming machine technical  |  \u00a3165  |\n\n"}
{"id": "666", "section": "Remote linked licences gambling software ", "subsection": "Linked licence annual fee", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software", "content": "\n\n|  Linked activity  |  Annual Fee  |\n| --- | --- |\n|  Linked gambling software  |  \u00a3375  |\n|  Linked gaming machine technical  |  \u00a3375  |\n\n"}
{"id": "667", "section": "Remote linked licences gambling software ", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software", "content": "* [Remote gambling software licence](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)\n* [Non-remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "668", "section": "Non-remote gaming machine technical \u2013 software operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence", "content": " This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n"}
{"id": "669", "section": "Non-remote gaming machine technical \u2013 software operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence", "content": "\n\n|  Fee category  |  Annual gross value of sales  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a31,406  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a32,342  |\n|  C1  |  \u00a36.6 million or greater, up to but excluding \u00a326.4 million  |  \u00a323,435  |\n|  D1  |  \u00a326.4 million or greater, up to but excluding \u00a350 million  |  \u00a323,435  |\n|  E1  |  \u00a350 million or greater  |  \u00a323,435  |\n\n"}
{"id": "670", "section": "Non-remote gaming machine technical \u2013 software operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross value of sales  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a31,757  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a34,457  |\n|  C1  |  \u00a36.6 million or greater, up to but excluding \u00a326.4 million  |  \u00a37,304  |\n|  D1  |  \u00a326.4 million or greater, up to but excluding \u00a350 million  |  \u00a316,908  |\n|  E1  |  \u00a350 million or greater  |  \u00a327,666  |\n\n"}
{"id": "671", "section": "Non-remote gaming machine technical \u2013 software operating licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence", "content": " If you apply for a  **non-remote gaming machine technical (full) licence**  and also want to supply gaming machine software by  **file transfer protocol (FTP) or by email**  , you may need to apply for an ancillary remote licence in addition to your non-remote licence. \n\n The gaming machine technical ancillary licence permits the supply of gaming machine software by FTP or email only, and is subject to the condition that you can only generate an annual value of gross sales which: \n\n* is less than the total annual value of gross sales you generate through your non-remote operating licence and (if you hold it) the non-remote gambling software operating licence\n* does not, in any event, exceed \u00a350,000.\n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for this ancillary remote operating licence.** \n\n If your business uses any other form of remote communication, or if it does not meet the conditions of the ancillary licence outlined previously, you should apply for a  [remote gaming machine technical licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)  . \n\n"}
{"id": "672", "section": "Non-remote gaming machine technical \u2013 software operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence", "content": "* [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)\n* [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "673", "section": "Non-remote gaming machine technical \u2013 supplier operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence", "content": " This licence allows you to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n"}
{"id": "674", "section": "Non-remote gaming machine technical \u2013 supplier operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence", "content": "\n\n|  Fee category  |  Annual gross value of sales  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a31,406  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a32,342  |\n|  C1  |  \u00a36.6 million or greater, up to but excluding \u00a326.4 million  |  \u00a37,894  |\n|  D1  |  \u00a326.4 million or greater, up to but excluding \u00a350 million  |  \u00a37,894  |\n|  E1  |  \u00a350 million or greater  |  \u00a37,894  |\n\n"}
{"id": "675", "section": "Non-remote gaming machine technical \u2013 supplier operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross value of sales  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a31,364  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a33,489  |\n|  C1  |  \u00a36.6 million or greater, up to but excluding \u00a326.4 million  |  \u00a35,067  |\n|  D1  |  \u00a326.4 million or greater, up to but excluding \u00a350 million  |  \u00a310,933  |\n|  E1  |  \u00a350 million or greater  |  \u00a317,887  |\n\n"}
{"id": "676", "section": "Non-remote gaming machine technical \u2013 supplier operating licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence", "content": " If you apply for a  **non-remote gaming machine technical (supplier) licence**  and also want to supply gaming machine software by  **file transfer protocol (FTP) or by email**  , you may need to apply for an ancillary remote licence in addition to your non-remote licence. \n\n The gaming machine technical ancillary licence permits the supply of gaming machine software by FTP or email only, and is subject to the condition that you can only generate an annual value of gross sales which: \n\n* is less than the total annual value of gross sales you generate through your non-remote operating licence and (if you hold it) the non-remote gambling software operating licence\n* does not, in any event, exceed \u00a350,000.\n\n **Ancillary remote application fee: \u00a3100**   \n **There is no annual fee for this ancillary remote operating licence.** \n\n If your business uses any other form of remote communication, or if it does not meet the conditions of the ancillary licence outlined previously, you should apply for a  [remote gaming machine technical licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)  . \n\n"}
{"id": "677", "section": "Non-remote gaming machine technical \u2013 supplier operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence", "content": "* [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)\n* [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "678", "section": "Non-remote linked licences gaming machine technical ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical", "content": " If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n"}
{"id": "679", "section": "Non-remote linked licences gaming machine technical ", "subsection": "Restrictions on the activities that can be conducted under linked licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical", "content": " A linked licence for gaming machines will allow you to supply, install, adapt, maintain or repair a gaming machine (or part of such a machine) but only in circumstances where you make those gaming machines available to customers on your own gambling premises (for example in an adult gaming centre or family entertainment centre). \n\n A linked licence for gambling software will allow you to manufacture, supply, install or adapt gambling software, but only in circumstances where the gambling software is used in connection with gambling facilities (for example an online casino or sportsbook) provided by you. \n\n"}
{"id": "680", "section": "Non-remote linked licences gaming machine technical ", "subsection": "Financial restrictions on linked licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical", "content": " In order to ensure that linked licences are only used for activities that represent a small element of your business, there are financial restrictions. \n\n You cannot incur costs any greater than \u00a350,000 per annum in any given year in pursuit of the activities authorised by the linked licence. The \u00a350,000 cost includes for example the purchase of new parts or paying for new systems, along with labour costs. \n\n If your business conducts activities that exceed any of the previously stated restrictions, you will not be able to hold a linked licence and will instead need to apply for a gambling software or a gaming machine technical operating licence. \n\n"}
{"id": "681", "section": "Non-remote linked licences gaming machine technical ", "subsection": "Types of linked licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical", "content": "###  Gaming machines\n\n* **Linked non-remote gaming machine technical (supplier)**   \n Permits the supply, installation, adaptation, maintenance or repair of a gaming machine, or part of a gaming machine (including software) except where remote communication methods are used.\n\n###  Gambling software\n\n* **Linked non-remote gambling software**   \n Permits the manufacture, supply, installation or adaptation of gambling software for use in connection with gambling facilities except where remote communication methods are used.\n\n###  Examples of activities that may require a linked licence\n\n* making changes that alter the category of the machine\n* a linked licence is not required if you arrange for these actions to be carried out by the licensed manufacturer and/or supplier.\n\n###  Actions that do not require a linked licence\n\n* changing a power supply unit (like for like)\n* where any device (storing game or system software) has been supplied directly from a technical licence holder for direct installation or use in automated installation, provided no modification of the software takes place outside the control of the technical licence holder and adequate security safeguards are used to ensure its continued integrity\n* changing the front display of the machine (including glass or paper artwork but not software modifications for video display)\n* changing display notices on the machine\n* cleaning the machine\n* clearing coin jams\n* changing fuses\n* moving the machine to a new location within the operators own licensed premises\n* changing percentage, stake and/or prize settings (provided this does not require any software modification)\n* swapping out components (like for like) provided that component cannot affect the outcome of the game (note acceptors, coin mechanisms etc) and that no software installation is required.\n\n###  Linked licence application and annual fees\n\n Please note that discounts that normally apply to application and annual fees do not apply to linked licences (linked licences are already discounted versions of the gambling software and gaming machine technical operating licences). \n\n###  Linked licence application fee\n\n\n\n|  Linked activity  |  Application Fee  |\n| --- | --- |\n|  Linked gambling software  |  \u00a3165  |\n|  Linked gaming machine technical  |  \u00a3165  |\n\n###  Linked licence annual fee\n\n\n\n|  Linked activity  |  Annual Fee  |\n| --- | --- |\n|  Linked gambling software  |  \u00a3375  |\n|  Linked gaming machine technical  |  \u00a3375  |\n\n"}
{"id": "682", "section": "Non-remote linked licences gaming machine technical ", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical", "content": "* [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "683", "section": "Remote gaming machine technical - full licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence", "content": " This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n"}
{"id": "684", "section": "Remote gaming machine technical - full licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence", "content": "\n\n|  Fee category  |  Annual gross value of sales  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a31,406  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a32,342  |\n|  H1  |  \u00a36.6 million or greater, up to but excluding \u00a330 million  |  \u00a323,435  |\n|  H2  |  \u00a330 million or greater  |  \u00a323,435  |\n\n"}
{"id": "685", "section": "Remote gaming machine technical - full licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross value of sales  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a37,390  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a321,696  |\n|  H1  |  \u00a36.6 million or greater, up to but excluding \u00a330 million  |  \u00a339,439  |\n|  H2  |  \u00a330 million or greater  |  \u00a361,625  |\n\n"}
{"id": "686", "section": "Remote gaming machine technical - full licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence", "content": "* [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)\n* [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "687", "section": "Remote gaming machine technical \u2013 supplier operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence", "content": " This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n"}
{"id": "688", "section": "Remote gaming machine technical \u2013 supplier operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence", "content": "\n\n|  Fee category  |  Annual gross value of sales  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a31,406  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a32,342  |\n|  H1  |  \u00a36.6 million or greater  |  \u00a323,435  |\n\n"}
{"id": "689", "section": "Remote gaming machine technical \u2013 supplier operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross value of sales  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a36,164  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a319,321  |\n|  H1  |  \u00a36.6 million or greater  |  \u00a332,716  |\n\n"}
{"id": "690", "section": "Remote gaming machine technical \u2013 supplier operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence", "content": "* [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)\n* [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "691", "section": "Remote gaming machine technical \u2013 software operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence", "content": " This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n"}
{"id": "692", "section": "Remote gaming machine technical \u2013 software operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence", "content": "\n\n|  Fee category  |  Annual gross value of sales  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3200,000  |  \u00a31,406  |\n|  F2  |  \u00a3200,000 or greater, up to but excluding \u00a3550,000  |  \u00a31,406  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a32,342  |\n|  H1  |  \u00a36.6 million or greater, up to but excluding \u00a330 million  |  \u00a323,435  |\n|  H2  |  \u00a330 million or greater  |  \u00a323,435  |\n\n"}
{"id": "693", "section": "Remote gaming machine technical \u2013 software operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual gross value of sales  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3200,000  |  \u00a34,310  |\n|  F2  |  \u00a3200,000 or greater, up to but excluding \u00a3550,000  |  \u00a36,668  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a36.6 million  |  \u00a320,473  |\n|  H1  |  \u00a36.6 million or greater, up to but excluding \u00a330 million  |  \u00a333,197  |\n|  H2  |  \u00a330 million or greater  |  \u00a356,602  |\n\n"}
{"id": "694", "section": "Remote gaming machine technical \u2013 software operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence", "content": "* [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)\n* [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "695", "section": "Remote linked licences gaming machine technical", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical", "content": " If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n"}
{"id": "696", "section": "Remote linked licences gaming machine technical", "subsection": "Restrictions on the activities that can be conducted under linked licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical", "content": " A linked licence for gaming machines will allow you to supply, install, adapt, maintain or repair a gaming machine (or part of such a machine) but only in circumstances where you make those gaming machines available to customers on your own gambling premises (for example in an adult gaming centre or family entertainment centre) \n\n A linked licence for gambling software will allow you to manufacture, supply, install or adapt gambling software, but only in circumstances where the gambling software is used in connection with gambling facilities (for example an online casino or sportsbook) provided by you. \n\n"}
{"id": "697", "section": "Remote linked licences gaming machine technical", "subsection": "Financial restrictions on linked licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical", "content": " In order to ensure that linked licences are only used for activities that represent a small element of your business, there are financial restrictions. \n\n You cannot incur costs any greater than \u00a350,000 per annum in any given year in pursuit of the activities authorised by the linked licence. The \u00a350,000 cost includes for example the purchase of new parts or paying for new systems, along with labour costs. \n\n If your business conducts activities that exceed any of the restrictions previously outlined, you will not be able to hold a linked licence and will instead need to apply for a gambling software or a gaming machine technical operating licence. \n\n"}
{"id": "698", "section": "Remote linked licences gaming machine technical", "subsection": "Types of linked licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical", "content": "###  Gaming machines\n\n* **Linked remote gaming machine technical (supplier)**   \n Permits the supply, installation, adaptation, maintenance or repair of a gaming machine, or part of a gaming machine (including software) by remote means.\n\n###  Gambling software\n\n* **Linked remote gambling software**   \n Permits the manufacture, supply, installation or adaptation gambling software for use in connection with gambling facilities by remote means.\n\n###  Examples of activities that may require a linked licence\n\n* making changes that alter the category of the machine\n* a linked licence is not required if you arrange for these actions to be carried out by the licensed manufacturer and/or supplier.\n\n###  Actions that do not require a linked licence\n\n* changing a power supply unit (like for like)\n* where any device (storing game or system software) has been supplied directly from a technical licence holder for direct installation or use in automated installation, provided no modification of the software takes place outside the control of the technical licence holder and adequate security safeguards are used to ensure its continued integrity\n* changing the front display of the machine (including glass or paper artwork but not software modifications for video display)\n* changing display notices on the machine\n* cleaning the machine\n* clearing coin jams\n* changing fuses\n* moving the machine to a new location within the operators own licensed premises\n* changing percentage, stake and/or prize settings (provided this does not require any software modification)\n* swapping out components (like for like) provided that component cannot affect the outcome of the game (note acceptors, coin mechanisms etc) and that no software installation is required.\n\n###  Linked licence application and annual fees\n\n Please note that discounts that normally apply to application and annual fees do not apply to linked licences (linked licences are already discounted versions of the gambling software and gaming machine technical operating licences). \n\n###  Linked licence application fee\n\n\n\n|  Linked activity  |  Application Fee  |\n| --- | --- |\n|  Linked gambling software  |  \u00a3165  |\n|  Linked gaming machine technical  |  \u00a3165  |\n\n###  Linked licence annual fee\n\n\n\n|  Linked activity  |  Annual Fee  |\n| --- | --- |\n|  Linked gambling software  |  \u00a3375  |\n|  Linked gaming machine technical  |  \u00a3375  |\n\n"}
{"id": "699", "section": "Remote linked licences gaming machine technical", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical", "content": "* [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "700", "section": "Non-remote society lottery operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence", "content": " Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n"}
{"id": "701", "section": "Non-remote society lottery operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence", "content": "\n\n|  Fee category  |  Annual proceeds  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Up to \u00a3100,000  |  \u00a3235  |\n|  B1  |  \u00a3100,000 or greater, up to but excluding \u00a3500,000  |  \u00a3352  |\n|  C1  |  \u00a3500,000 or greater, up to but excluding \u00a310 million  |  \u00a3469  |\n|  D1  |  \u00a310 million or greater, up to but excluding \u00a320 million  |  \u00a31,340  |\n|  E1  |  \u00a320 million or greater, up to but excluding \u00a330 million  |  \u00a32,233  |\n|  E2  |  \u00a330 million or greater  |  \u00a33,572  |\n\n"}
{"id": "702", "section": "Non-remote society lottery operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual proceeds  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Up to \u00a3100,000  |  \u00a3400  |\n|  B1  |  \u00a3100,000 or greater, up to but excluding \u00a3500,000  |  \u00a3796  |\n|  C1  |  \u00a3500,000 or greater, up to but excluding \u00a310 million  |  \u00a31,677  |\n|  D1  |  \u00a310 million or greater, up to but excluding \u00a320 million  |  \u00a33,350  |\n|  E1  |  \u00a320 million or greater, up to but excluding \u00a330 million  |  \u00a35,025  |\n|  E2  |  \u00a330 million or greater  |  \u00a38,350  |\n\n"}
{"id": "703", "section": "Non-remote society lottery operating licence", "subsection": " Ancillary activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence", "content": " If you are applying for or already hold a non-remote society lottery operating licence, but want to accept payments for participation in a lottery online (or by other remote means) up to a maximum of \u00a3250,000 proceeds per annum, you can apply for an ancillary remote licence to your main licence. \n\n If you only wish to conduct lotteries by remote means, a full remote society lottery operating licence will be required. \n\n **Ancillary remote application fee: \u00a3100**   \n **Ancillary remote annual fee: \u00a350** \n\n [Promoting society and local authority lotteries \n\n PDF 223.7 kB](//assets.ctfassets.net/j16ev64qyf6l/2sF7DEkU5pZroR8489EGcB/cc7c47e32804a8d60f9d63780dd37e81/Promoting-society-and-local-authority-lotteries.pdf)"}
{"id": "704", "section": "Non-remote society lottery operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence", "content": "* [Remote society lottery licence](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n* [Non-remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)\n* [Remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "705", "section": "Remote society lottery licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence", "content": " Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n"}
{"id": "706", "section": "Remote society lottery licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence", "content": "\n\n|  Fee category  |  Annual proceeds  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3100,000  |  \u00a3235  |\n|  G1  |  \u00a3100,000 or greater, up to but excluding \u00a3500,000  |  \u00a3352  |\n|  H1  |  \u00a3500,000 or greater, up to but excluding \u00a310 million  |  \u00a3469  |\n|  I1  |  \u00a310 million or greater, up to but excluding \u00a320 million  |  \u00a31,340  |\n|  J1  |  \u00a320 million or greater, up to but excluding \u00a330 million  |  \u00a32,233  |\n|  K1  |  \u00a330 million or greater  |  \u00a33,572  |\n\n"}
{"id": "707", "section": "Remote society lottery licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual proceeds  |  Annual Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3100,000  |  \u00a3400  |\n|  G1  |  \u00a3100,000 or greater, up to but excluding \u00a3500,000  |  \u00a3796  |\n|  H1  |  \u00a3500,000 or greater, up to but excluding \u00a310 million  |  \u00a31,677  |\n|  I1  |  \u00a310 million or greater, up to but excluding \u00a320 million  |  \u00a33,350  |\n|  J1  |  \u00a320 million or greater, up to but excluding \u00a330 million  |  \u00a35,025  |\n|  K1  |  \u00a330 million or greater  |  \u00a38,350  |\n\n"}
{"id": "708", "section": "Remote society lottery licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence", "content": "* [Non-remote society lottery operating licence](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)\n* [Non-remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)\n* [Remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "709", "section": "Non-remote external lottery manager operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence", "content": " This licence allows you to manage a lottery on behalf of a society or local authority. \n\n"}
{"id": "710", "section": "Non-remote external lottery manager operating licence", "subsection": "External lottery managers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence", "content": " A society or local authority lottery may employ an external lottery manager (ELM) to make the arrangements for the lottery on their behalf. All ELMs must hold an ELM operating licence. \n\n ELMs are commercial companies that manage lotteries and provide services to society and local authority lotteries. ELMs may need to hold both a  **remote**  and  **non-remote**  licence if they are involved in promoting both types of lottery. \n\n"}
{"id": "711", "section": "Non-remote external lottery manager operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence", "content": "\n\n|  Fee category  |  Annual proceeds  |  Application Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a31,406  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a32.5 million  |  \u00a32,342  |\n|  C1  |  \u00a32.5 million or greater, up to but excluding \u00a35.5 million  |  \u00a32,704  |\n|  D1  |  \u00a35.5 million or greater, up to but excluding \u00a310 million  |  \u00a33,280  |\n|  E1  |  \u00a310 million or greater, up to but excluding \u00a317.5 million  |  \u00a33,638  |\n|  E2  |  \u00a317.5 million or greater, up to but excluding \u00a335 million  |  \u00a36,946  |\n|  E3  |  \u00a335 million or greater  |  \u00a313,230  |\n\n"}
{"id": "712", "section": "Non-remote external lottery manager operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual proceeds  |  Annual Fee  |\n| --- | --- | --- |\n|  A1  |  Less than \u00a3550,000  |  \u00a32,386  |\n|  B1  |  \u00a3550,000 or greater, up to but excluding \u00a32.5m  |  \u00a32,723  |\n|  C1  |  \u00a32.5 million or greater, up to but excluding \u00a35.5 million  |  \u00a34,651  |\n|  D1  |  \u00a35.5 million or greater, up to but excluding \u00a310 million  |  \u00a37,676  |\n|  E1  |  \u00a310 million or greater, up to but excluding \u00a317.5 million  |  \u00a318,185  |\n|  E2  |  \u00a317.5 million or greater, up to but excluding \u00a335 million  |  \u00a326,028  |\n|  E3  |  \u00a335 million or greater  |  \u00a335,100  |\n\n [Promoting lotteries under umbrella brands \n\n PDF 174.1 kB](//assets.ctfassets.net/j16ev64qyf6l/2rpIN2gkOQVOP9BANWd2T2/0049c8486f5a709b4bb9f91719323bbe/Promoting-multiple-society-lotteries.pdf) [External lottery managers \n\n PDF 367.5 kB](//assets.ctfassets.net/j16ev64qyf6l/2yUkejkARiqKzcQKrTgFNL/b7cc5d2e8572a47520d20f34ff683114/External-lottery-managers-advice.pdf)"}
{"id": "713", "section": "Non-remote external lottery manager operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence", "content": "* [Non-remote society lottery operating licence](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)\n* [Remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Remote society lottery licence](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "714", "section": "Remote external lottery manager operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence", "content": " This licence allows you to manage a lottery on behalf of a society or local authority. \n\n"}
{"id": "715", "section": "Remote external lottery manager operating licence", "subsection": "External lottery managers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence", "content": " A society or local authority lottery may employ an external lottery manager (ELM) to make the arrangements for the lottery on their behalf. All ELMs must hold an ELM operating licence. \n\n ELMs are commercial companies that manage lotteries and provide services to society and local authority lotteries. ELMs may need to hold both a remote and non-remote licence if they are involved in promoting both types of lottery. \n\n"}
{"id": "716", "section": "Remote external lottery manager operating licence", "subsection": "Current application fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence", "content": "\n\n|  Fee category  |  Annual proceeds  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a31,406  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32.5 million  |  \u00a32,342  |\n|  H1  |  \u00a32.5 million or greater, up to but excluding \u00a35.5 million  |  \u00a32,706  |\n|  I1  |  \u00a35.5 million or greater, up to but excluding \u00a310 million  |  \u00a33,280  |\n|  J1  |  \u00a310 million or greater, up to but excluding \u00a317.5 million  |  \u00a33,547  |\n|  K1  |  \u00a317.5 million or greater, up to but excluding \u00a335 million  |  \u00a36,946  |\n|  L1  |  \u00a335 million or greater  |  \u00a313,230  |\n\n"}
{"id": "717", "section": "Remote external lottery manager operating licence", "subsection": "Current annual fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence", "content": " Your first annual fee is due 30 days after your licence is issued and is reduced by 25 percent (ancillary and linked licence annual fees are not subject to this reduction). \n\n After this, fees are due every year before the anniversary of the day your licence was issued. \n\n\n\n|  Fee category  |  Annual proceeds  |  Application Fee  |\n| --- | --- | --- |\n|  F1  |  Less than \u00a3550,000  |  \u00a37,780  |\n|  G1  |  \u00a3550,000 or greater, up to but excluding \u00a32.5 million  |  \u00a321,922  |\n|  H1  |  \u00a32.5 million or greater, up to but excluding \u00a35.5 million  |  \u00a328,028  |\n|  I1  |  \u00a35.5 million or greater, up to but excluding \u00a310 million  |  \u00a342,557  |\n|  J1  |  \u00a310 million or greater, up to but excluding \u00a317.5 million  |  \u00a356,227  |\n|  K1  |  \u00a317.5 million or greater, up to but excluding \u00a335 million  |  \u00a367,250  |\n|  L1  |  \u00a335 million or greater  |  \u00a378,850  |\n\n [External lottery managers \n\n PDF 367.5 kB](//assets.ctfassets.net/j16ev64qyf6l/2yUkejkARiqKzcQKrTgFNL/b7cc5d2e8572a47520d20f34ff683114/External-lottery-managers-advice.pdf)"}
{"id": "718", "section": "Remote external lottery manager operating licence", "subsection": " Related activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence", "content": "* [Non-remote society lottery operating licence](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)\n* [Remote society lottery licence](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n* [Non-remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)\n\n Last updated: 9 February 2023 \n\n Show updates to this content  Corrected formatting issues only. \n\n"}
{"id": "719", "section": " Local area risk assessments ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/local-area-risk-assessments", "content": " Premises licence holders must conduct a local risk assessment for each of your current premises. This is a social responsibility code which helps you demonstrate how you aim to address the local risks to the licensing objectives. \n\n [LCCP: Social responsibility code 10.1.1](/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk) \n\n [LCCP: Ordinary code 10.1.2](/licensees-and-businesses/lccp/condition/10-1-2-sharing-local-risk-assessments) \n\n This applies to: \n\n* adult gaming centres\n* family entertainment centres\n* non-remote betting\n* non-remote bingo\n* non-remote casinos\n* remote betting intermediaries (trading room only).\n\n You will also be required to conduct or update a risk assessment when: \n\n* applying for a new premises licence\n* applying for a variation to a premises licence\n* changes in the local environment or your own premises warrant a risk assessment to be conducted again.\n\n##  What should a local risk assessment include?\n\n##  Why do I need to have a local risk assessment?\n\n##  Do I have to submit my local risk assessment to my licensing authority?\n\n\n\n---\n\n Last updated: 28 November 2022 \n\n Show updates to this content  Following an audit the link to 'LCCP: Social responsibility code 10.1.1' has been updated. \n\n"}
{"id": "720", "section": " Local area risk assessments ", "subsection": " What should a local risk assessment include?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/local-area-risk-assessments", "content": " When conducting local risk assessments you must take into account the relevant matters identified in your licensing authority-s statement of licensing policy. \n\n We expect your risk assessment to be structured in a manner that offers sufficient assurance that your premises has suitable controls and procedures in place. These controls should reflect the level of risk within your particular area, which will be determined by local circumstances. \n\n Your risk assessment should take into account the risks presented by the local landscape. For example, if you are near a school it should explain how you mitigate the risk of underage gambling. \n\n Your local licensing authority can challenge your risk assessment if they feel there is evidence that local risks have not been taken into consideration. \n\n"}
{"id": "721", "section": " Local area risk assessments ", "subsection": " Why do I need to have a local risk assessment?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/local-area-risk-assessments", "content": " The aim of this requirement is to enable you to engage with your local licensing authority in constructive dialogue. Doing so at an early stage reduces the likelihood of costly enforcement action at a later date. \n\n"}
{"id": "722", "section": " Local area risk assessments ", "subsection": " Do I have to submit my local risk assessment to my licensing authority?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/local-area-risk-assessments", "content": " Whilst there is no statutory requirement for you to share your risk assessments with responsible authorities or interested parties, it is best practice. \n\n We recommend you hold premises risks assessments on the premises. Doing so can save considerable time and expense, as well as increasing the confidence of those agencies as to your awareness of your obligations. \n\n"}
{"id": "723", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/local-area-risk-assessments", "content": "* [Local area risk assessments](#)\n* [What should a local risk assessment include?](#what-should-a-local-risk-assessment-include)\n* [Why do I need to have a local risk assessment?](#why-do-i-need-to-have-a-local-risk-assessment)\n* [Do I have to submit my local risk assessment to my licensing authority?](#do-i-have-to-submit-my-local-risk-assessment-to-my-licensing-authority)\n\n [Print this guide](#) "}
{"id": "724", "section": " Make changes to your operating licence ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/make-changes-to-your-operating-licence", "content": " You must tell us if something changes with your business that affects the details on your licence, as a new version of your licence must be issued. If this happens you may also need to pay a fee. \n\n Other changes require you to submit a  [key event](/licensees-and-businesses/guide/key-events-for-operators)  or  [LCCP notification](/licensees-and-businesses/guide/page/lccp-notifications)  . These must be submitted using eServices. There are no fees for submitting these. \n\n For changes made online using eservices, fees can be paid online using a credit or debit card when you submit your application. \n\n For changes made offline, you must pay any fees using BACS and/or Faster Payments, which you can find on the  [paying fees](/licensees-and-businesses/page/paying-fees)  page. Payment must be made on the same day you submit the application form to us. \n\n"}
{"id": "725", "section": " Make changes to your operating licence ", "subsection": "If you are undergoing enforcement action and/or compliance assessments", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/make-changes-to-your-operating-licence", "content": " If you are undergoing enhanced compliance or other regulatory investigation, you must notify the Compliance and/or Enforcement team before you make any of the following changes: \n\n* registered address\n* correspondence address\n* domain name changes\n* head office address\n* trading name changes.\n\n##  Changes you can make online\n\n##  Changes that cannot be made online\n\n##  Files\n\n"}
{"id": "726", "section": " Make changes to your operating licence ", "subsection": " Changes you can make online", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/make-changes-to-your-operating-licence", "content": " You can make most changes online in  [eServices](/service/operator-eservices)  and pay any fees using a credit or debit card (except American Express). \n\n###  Head Office address changes\n\n Changes to the Head Office and trading names will result in a new licence being issued. \n\n You can use  [eServices](/service/operator-eservices)  to change your Head Office address. Changes to a Head Office address will result in a new licence being issued. \n\n###  Registered and correspondence address changes\n\n You can use  [eServices](/service/operator-eservices)  to change your registered and correspondence addresses. Your correspondence address must be based in the United Kingdom. We will use this address to communicate with you. You should only make this change once you have moved address. \n\n Cost: free \n\n###  Add, change or remove trading names\n\n You can use  [eServices](/service/operator-eservices)  to add, change or remove your trading name. Any change to a trading name will result in a new licence being issued. \n\n It is your responsibility to ensure that any proposed domain or trading name is considered socially responsible and is compliant with legislative and regulatory requirements including: \n\n* the  [Licence Conditions and Code of Practice](/licensees-and-businesses/lccp/online)  and any applicable guidance\n* the Committees of Advertising Practice (CAP)\n* Broadcast of Committees of Advertising Practice (BCAP).\n\n Trading names also need to be compliant with the  [Companies Act 2006 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2006/46/contents)  . \n\n###  Adding a licensed activity\n\n You can add new licence activities to your existing licence using  [eServices](/service/operator-eservices)  . However, if you want to add an additional licence, for example if you hold a non-remote operating licence only and are intending to add remote activities, you will need to  [apply for a new operating licence online](/service/apply-for-an-operating-licence)  . \n\n To add new licence activities to your existing licence, you must provide the following information for both remote and non-remote activities: \n\n* new business plan to explain how the activity will be made available and any staffing changes\n* financial forecast for the activity for the first 12 months\n* evidence of funding for the activity, for example copy of Loan agreement, evidence of source of funds for investments and bank statements\n* amended policy statements that demonstrate how the activity to be added complies with  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)\n* customer terms and conditions, if applicable.\n\n If you are adding a remote activity, you must also provide the following: \n\n* remote technical standards and testing strategy policies\n* operational model map\n* system diagram for the end-to-end process.\n\n If you are adding  [non-remote general betting limited activity](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)  , you must also provide the following: \n\n* a contract of employment for all staff who will be taking bets\n* an Annex A for all staff who will be taking bets.\n\n Cost: 25 percent of standard licence application fee \n\n###  Removing a licensed activity\n\n You can remove a licence activity using  [eServices](/service/operator-eservices)  . You do not need to provide any supporting documentation. \n\n Cost: \u00a340 \n\n###  Fee category changes\n\n You can make fee category changes using  [eServices](/service/operator-eservices)  . For a fee category increase by 1 level only, you do not need to provide any supporting documentation. \n\n If you need to increase your fee category by 2 or more categories, then you will need to provide the following documents: \n\n* new or updated financial projections\n* new or updated business plan\n* evidence of how the expansion of the business is funded.\n\n If you need to decrease your fee category you will need to provide a full explanation of why. \n\n Cost: \u00a340 \n\n"}
{"id": "727", "section": " Make changes to your operating licence ", "subsection": " Changes that cannot be made online", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/make-changes-to-your-operating-licence", "content": " Some changes cannot be made online, please see the following details for how to make these changes. \n\n You must pay any fees for these changes using BACS and/or Faster Payments, which you can find on the  [paying fees](/licensees-and-businesses/page/paying-fees)  page. Payment must be made on the same day you submit the application form to us. \n\n###  Change of Corporate Control\n\n For details on what a change of corporate control is and how to tell us about it, read our  [Change of Corporate Control guidance](/licensees-and-businesses/guide/change-of-corporate-control)  . \n\n###  Change of Legal Entity\n\n For details on what a change of legal entity is and how to tell us about it, read our  [Change of Legal Entity guidance](/licensees-and-businesses/page/change-of-legal-entity)  . \n\n###  Operating name changes\n\n Operating name changes only apply to companies. Sole proprietors and partnerships must see  [Change of Legal Entity guidance](/licensees-and-businesses/page/change-of-legal-entity)  . \n\n If the company number has changed as well as the name, your existing licence automatically lapses and you must  [apply for a new operating licence online](/service/apply-for-an-operating-licence)  . \n\n Cost: \u00a340 per licence \n\n###  Add, change or remove a licence condition\n\n If you want to add, change or remove a licence condition (other than the condition relating to your fee category), you must supply relevant supporting evidence that demonstrates why the condition should be added, changed or removed. \n\n For example, if your application is to add a condition to allow a company to  [operate under another company-s licence](/licensees-and-businesses/page/operating-under-another-companys-licence)  , you must demonstrate how that company meets our general principles for this. \n\n If your application is to remove a condition attached as a result of a  [review of the licence under s116 of the Gambling Act 2005](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005/5-regulatory-enforcement)  , you must provide evidence that demonstrates that you have complied with that condition. \n\n Cost: if the condition relates to one licensed activity, it will cost 25 percent of the application fee for the related activity. If the condition relates to multiple licensed activities, it will cost 25 percent of the highest application fee for the activities to which the condition relates. \n\n###  Adding a person to Schedule X\n\n [Schedule X changes](/licensees-and-businesses/guide/page/adding-or-removing-a-named-person-to-your-licence-schedule-x)  only apply to Small Scale Operators (SSO). Schedule X names the people who occupy the key management positions (key persons). \n\n To add people to Schedule X of your licence, you must submit an  [operating licence variation application form (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf)  and pay a fee. To add a person to Schedule X, the person to be added must complete an Annex A. They must do this online through the  [apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n Adding a key person also requires a  [key event](/licensees-and-businesses/guide/key-events-for-operators)  to be submitted. \n\n Cost: \u00a3160 per person per licence. Where multiple licences are held, a \u00a340 fee will be charged for any additional licences. Where the personal to be added is already approved, it will cost \u00a340 per person per licence. \n\n If by adding a person you have more than three people in relevant management positions, you are no longer an SSO. You must apply to vary the licence to remove Schedule X and all new people in relevant management positions must  [apply for Personal Management Licences (PML)](/licensees-and-businesses/guide/personal-management-licence)  . Existing people in key management positions have three years from the date you ceased to be SSO to apply for PMLs. \n\n###  Removing a person from Schedule X\n\n To remove people from your licence, you must submit an  [operating licence variation application form (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf)  and pay a fee. \n\n To remove a person from Schedule X, you must indicate if they are being replaced and, if not, who will take over their responsibilities. \n\n Removing a key person also requires a  [key event](/licensees-and-businesses/guide/key-events-for-operators)  to be submitted. \n\n Cost to remove Schedule X: \u00a340 per person per licence. \n\n###  Adding a person to Schedule Y\n\n [Schedule Y changes](/licensees-and-businesses/guide/page/adding-or-removing-a-representative-from-your-operating-licence-schedule-y)  only apply to operating licensees who hold a  [non-remote general betting limited licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)  and qualify as a Small Scale Operator (SSO). Schedule Y names the people who are on-course representatives. \n\n To add people to Schedule Y of your licence, you must submit an  [operating licence variation application form (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf)  and pay a fee. \n\n To add a person to Schedule Y, the person to be added must also complete an  [Annex A](/licensees-and-businesses/guide/annex-a-declaration)  and provide their contract of employment. They must do this online through the  [apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n Cost: \u00a3160 per person per licence. Where multiple licences are held, a \u00a340 fee will be charged for any additional licences. Where the person to be added is already approved, it will cost \u00a340 per person per licence. \n\n###  Removing a person from Schedule Y\n\n To remove people from your licence, you must submit an  [operating licence variation application form (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf)  and pay a fee. \n\n To remove a person from Schedule Y, you must indicate if they are being replaced and, if not, who will take over their responsibilities. \n\n Cost to remove Schedule Y: \u00a340 per person per licence. \n\n"}
{"id": "728", "section": " Make changes to your operating licence ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/make-changes-to-your-operating-licence", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Operating licence variation application form \n\n application/pdf PDF 555.0 kB](//assets.ctfassets.net/j16ev64qyf6l/LmSW4LP22Qv258kEvsD7L/88c101059292cf6b25c0262ef59bd24c/Operating-licence-application-to-vary-form.pdf)\n\n---\n\n Last updated: 28 March 2023 \n\n Show updates to this content  Updated to clarify process. \n\n Additional information provided relating to the documentation required for: \n\n* adding a licensed activity\n* fee category changes\n* adding, changing or removing a licence condition\n* Schedule X and Schedule Y changes.\n"}
{"id": "729", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/make-changes-to-your-operating-licence", "content": "* [Make changes to your operating licence](#)\n* [Changes you can make online](#changes-you-can-make-online)\n* [Changes that cannot be made online](#changes-that-cannot-be-made-online)\n\n [Print this guide](#) "}
{"id": "730", "section": "Arcades", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": " Guidance for licensed and unlicensed Family Entertainment Centres and Adult Gaming Centres. \n\n"}
{"id": "731", "section": "Arcades", "subsection": " Licences and Fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#arcades-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n* [Premises licence](#arcades-licences-and-fees-premises)\n"}
{"id": "732", "section": "Arcades", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Technical standards](#arcades-technical-standards)\n"}
{"id": "733", "section": "Arcades", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": "* [Information you'll need for getting a licence](#arcades-getting-a-licence-information-youll-need-for-getting-a-licence)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "734", "section": "Arcades", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "735", "section": "Arcades", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": " There are three types of amusement arcade under the Gambling Act 2005. \n\n These are: \n\n1. Adult Gaming Centres (AGCs) - high-street outlets with gaming machines only available to over 18s including slots, casino-style games and fruit machines. AGCs must have a Gambling Commission licence.\n2. [Unlicensed Family Entertainment Centres (uFECs)](/authorities/guide/unlicensed-family-entertainment-centres-ufecs)  - such as family-friendly amusement arcades and small arcades in holiday parks and resorts. Unlicensed FECs must have a permit from the local licensing authority.\n3. Family Entertainment Centres (FECs) - larger arcades which cater for a range of ages. They're allowed to provide an unlimited number of certain types of gaming machine in a premises which is open to all ages. Category C machines must be in a segregated, supervised area to stop under 18s from playing. FECs must have a Gambling Commission licence.\n\n Read more about the  [types of amusement arcades](/licensees-and-businesses/page/types-of-amusement-arcade)  . \n\n"}
{"id": "736", "section": "Arcades", "subsection": "Licences and Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": " There are different types of licence that arcade businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n* [**Guidance**  Unlicensed Family Entertainment Centres (UFECs) \n\n UFECs are premises which are wholly or mainly used for making gaming machines available.](/authorities/guide/unlicensed-family-entertainment-centres-ufecs)\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide arcade games in a premises (non-remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n###  Premises licence\n\n You will need a premises licence to provide arcade games to players in a non-remote setting. You will need to apply to the licensing authority the premises is located, to get a premises licence. \n\n\n>  You will need to apply for an operating licence, before you apply for any premises licences. \n> \n> \n\n\n\n* [**Guidance**  Premises licence \n\n Information on premises licences, which businesses require one, and what you need to do before applying.](/licensees-and-businesses/page/premises-licence)\n"}
{"id": "737", "section": "Arcades", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n"}
{"id": "738", "section": "Arcades", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": "* [Adult gaming centre \n\n This licence is for Adult Gaming Centres (AGC), often called arcades. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)\n* [Family entertainment centre \n\n This licence is for Family Entertainment Centres (FEC), often called arcades. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)\n"}
{"id": "739", "section": "Arcades", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Technical standards\n\n All licence holders must comply with our technical standards and requirements. However, these standards should not be used as a measure of reliability, quality or security. \n\n These standards and requirements permit equivalence between different types of technology and do not specify proprietary products or technologies. \n\n Testing regimes for these standards will permit equivalent international standards (ISO). \n\n\n\n* [**Guidance**  Remote gambling and software technical standards (RTS) guidance \n\n Gambling software and remote operating licence holders (including ancillary remote betting) are required to comply with our remote technical standards (RTS).](/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards)\n* [**Standards**  Remote gambling and software technical standards (RTS) \n\n Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.](/standards/remote-gambling-and-software-technical-standards)\n* [**Strategy**  Testing strategy for compliance with remote gambling and software technical standards \n\n Requirements for the timing and procedures for the testing of remote gambling products.](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)\n"}
{"id": "740", "section": "Arcades", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": " You can apply online for an adult gaming centre (AGC) or licensed family entertainment centre (FEC) licence. You do not require a licence for unlicensed family entertainment centres (UFECs). \n\n The length of an arcade application depends on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n\n###  Information you'll need for getting a licence\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "741", "section": "Arcades", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/arcades", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)  (opens in a new tab)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#arcades-technical-standards)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s  [licensing objectives](/about-us/guide/licensing-objectives)  . \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "742", "section": "Types of amusement arcade", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/types-of-amusement-arcade", "content": " There are three types of amusement arcade. \n\n These are: \n\n* [adult gaming centres (AGCs)](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)\n* [licensed family entertainment centres (FECs)](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)\n* [unlicensed family entertainment centres (UFECs)](/authorities/guide/unlicensed-family-entertainment-centres-ufecs)  .\n\n Unlicensed FECs are able to offer category D machines if they obtain a  [gaming machine permit](/licensees-and-businesses/guide/club-gaming-and-machine-permits)  from their local licensing authority. Any number of category D machines can be made available with such a permit (subject to non-gambling considerations, such as fire regulations and health and safety). \n\n !  **Warning  No one under the age of 18 years is allowed to enter an AGC or the adults only area of a licensed FEC. There are no age restrictions in unlicensed FECs.** "}
{"id": "743", "section": "Types of amusement arcade", "subsection": "Gaming machines (fruit machines, slot machines) in arcade premises", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/types-of-amusement-arcade", "content": " The three different types of amusement arcade can offer specific categories of gaming machine. \n\n\n\n|  Type of arcade  |  Categories of machines permitted  |\n| --- | --- |\n|  AGC  |  [B3](/licensees-and-businesses/guide/page/b3-gaming-machines)  ,  [B4](/licensees-and-businesses/guide/page/b4-gaming-machines)  ,  [C](/licensees-and-businesses/guide/page/c-gaming-machines)  and  [D](/licensees-and-businesses/guide/page/d-gaming-machines)  |\n|  FEC  |  [C](/licensees-and-businesses/guide/page/c-gaming-machines)  and  [D](/licensees-and-businesses/guide/page/d-gaming-machines)  |\n|  UFEC  |  D  |\n\n\n\n---\n\n Last updated: 8 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "744", "section": " How we assess operating licence applications ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications", "content": " When we assess your application we consider whether your business will uphold the licensing objectives and if you are suitable to carry out the activities your licence will allow. \n\n"}
{"id": "745", "section": " How we assess operating licence applications ", "subsection": "Assessing suitability", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications", "content": " When considering suitability we want to see evidence to support and enable an assessment for the following areas: \n\n###  Identity and ownership\n\n Your identity and the identity of other people relevant to the application, for example, the person who ultimately owns a corporation that your business is a part of. \n\n###  Finances\n\n Financial and other circumstances, past and present, and those of people relevant to the application, including the resources likely to be available to carry out the licensed activities. \n\n###  Integrity\n\n Your honesty and trustworthiness and that of the people relevant to the application \n\n###  Competence\n\n The experience, expertise, qualifications and history and yourself and the people relevant to the application. \n\n###  Criminality\n\n Your criminal record and that of people relevant to the application. \n\n"}
{"id": "746", "section": " How we assess operating licence applications ", "subsection": "What we assess", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications", "content": " We will look at your policies in order to make sure that: \n\n* the licensing objectives will be followed\n* there is an understanding of the legislation overall\n* evidence that your arrangements will meet social responsibility requirements.\n\n Our approach to licensing is set out in our  [Licensing, compliance and enforcement policy statement](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)  . \n\n There is no requirement that an applicant be incorporated in a particular country or jurisdiction. However, it is important to note the requirement in  [section 69 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/69)  that states you must provide an address in the UK at which a document under the Act may be served. \n\n\n>  If your head office and registered office addresses are overseas, you will have to provide a correspondence address that is in the UK at which papers can be posted to so that you receive them quickly. \n> \n> \n\n The address cannot be a PO Box and needs to be somewhere where you, for example, have a consistent staff presence or be the address of an official representative such as an accountant, solicitor or auditor. Such a correspondence address in the UK must be maintained for the life of the licence. \n\n [Previous page   \n How to apply for an operating licence](/licensees-and-businesses/guide/page/how-to-apply-for-an-operating-licence)  [Next page   \n Appeal against a decision made about your licence or application](/licensees-and-businesses/guide/page/appeal-against-a-decision-made-about-your-licence-or-application) \n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "747", "section": " Key events for operators ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " A key event is an event that could have a significant impact on the nature or structure of your business. \n\n We expect you to work with us in an open and cooperative way and to inform us of anything we might need to be aware. \n\n You need to tell us within five working days if any of the events listed below happen. \n\n More detail on key events is contained in the  [Licence conditions and codes of practice](/licensees-and-businesses/lccp)  under Licence condition 15.2.1. \n\n All key events are to be reported to us via the Key Events part of the  [eServices digital service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices)  on our website. \n\n"}
{"id": "748", "section": " Key events for operators ", "subsection": "You must inform us of the following key events.", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": "##  Operator status\n\n##  Relevant persons and positions\n\n##  Financial events\n\n##  Legal or regulatory proceedings or reports\n\n##  Gambling facilities\n\n\n\n---\n\n Last updated: 28 June 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "749", "section": " Key events for operators ", "subsection": " Operator status", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": "##  Key event 1:\n\n"}
{"id": "750", "section": " Key events for operators ", "subsection": "Key event 1:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " If a company (or group company) is presented with a petition for winding up, or a winding up order has been made, or it enters administration or receivership. Or, if a person in a key position in a company, or a relevant shareholder, has entered into an Individual Voluntary Agreement (IVA), or is made bankrupt or sequestration of their estate is awarded. \n\n"}
{"id": "751", "section": " Key events for operators ", "subsection": " Relevant persons and positions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": "##  Key event 2:\n\n##  Key event 3:\n\n##  Key event 4:\n\n"}
{"id": "752", "section": " Key events for operators ", "subsection": "Key event 2:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " If any shareholder in your company (or holding company) holds 3% or more of the issued share capital of the company. \n\n"}
{"id": "753", "section": " Key events for operators ", "subsection": "Key event 3:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " If your company (or a group company) takes a loan from any person not authorised by the Financial Conduct Authority. \n\n"}
{"id": "754", "section": " Key events for operators ", "subsection": "Key event 4:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any changes to appointments of persons in \u2018key positions- in your company. \n\n"}
{"id": "755", "section": " Key events for operators ", "subsection": " Financial events", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": "##  Key event 5:\n\n##  Key event 6:\n\n##  Key event 7:\n\n##  Key event 8:\n\n"}
{"id": "756", "section": " Key events for operators ", "subsection": "Key event 5:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any material change in your business-s banking arrangements. \n\n"}
{"id": "757", "section": " Key events for operators ", "subsection": "Key event 6:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any breach of a covenant given to a bank or other lender to your business. \n\n"}
{"id": "758", "section": " Key events for operators ", "subsection": "Key event 7:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any default by your company (or a group company) in making repayments on a loan. \n\n"}
{"id": "759", "section": " Key events for operators ", "subsection": "Key event 8:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any change in your company-s arrangements for accepting payment from customers (e.g. change of payment processor). \n\n"}
{"id": "760", "section": " Key events for operators ", "subsection": " Legal or regulatory proceedings or reports", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": "##  Key event 9:\n\n##  Key event 10:\n\n##  Key event 11:\n\n##  Key event 12:\n\n##  Key event 13:\n\n##  Key event 14:\n\n##  Key event 15:\n\n"}
{"id": "761", "section": " Key events for operators ", "subsection": "Key event 9:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " If an application for a gambling licence or permission made by your company (or any group company) in another jurisdiction is granted, withdrawn, or refused. \n\n"}
{"id": "762", "section": " Key events for operators ", "subsection": "Key event 10:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any investigation by a professional, statutory, regulatory or government body into your company-s activities, or person in a \u2018key position-, that could result in a sanction or penalty, which might cause us to question the company-s continued suitability to hold a licence from us. \n\n"}
{"id": "763", "section": " Key events for operators ", "subsection": "Key event 11:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any criminal investigation, in any jurisdiction, involving your company, or a person in a \u2018key position- in the company, which might cause us to question if your business-s measures to keep crime out of gambling had failed. \n\n"}
{"id": "764", "section": " Key events for operators ", "subsection": "Key event 12:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " The referral to your company-s Board (or audit and risk function) of material concerns raised by a third party (e.g. auditor), in any jurisdiction. \n\n"}
{"id": "765", "section": " Key events for operators ", "subsection": "Key event 13:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " A disciplinary sanction for gross misconduct, including dismissal, against the holder of a personal licence or a person occupying a qualifying position. \n\n"}
{"id": "766", "section": " Key events for operators ", "subsection": "Key event 14:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any material litigation against your company (or a group company), in any jurisdiction. \n\n"}
{"id": "767", "section": " Key events for operators ", "subsection": "Key event 15:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " The unique reference numbers of any suspicious activity reports issued by the  [United Kingdom Financial Intelligence Unit (UKFIU) (opens in a new tab)](https://www.nationalcrimeagency.gov.uk/what-we-do/crime-threats/money-laundering-and-illicit-finance/suspicious-activity-reports)  . \n\n"}
{"id": "768", "section": " Key events for operators ", "subsection": " Gambling facilities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": "##  Key event 16:\n\n##  Key event 17:\n\n##  Key event 18:\n\n"}
{"id": "769", "section": " Key events for operators ", "subsection": "Key event 16:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any security breach that adversely affects the confidentiality of customer data; or prevents account access for longer than 12 hours. \n\n"}
{"id": "770", "section": " Key events for operators ", "subsection": "Key event 17:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Any gaming system fault (opens in a new tab) which has resulted in under or overpayments to a player. \n\n"}
{"id": "771", "section": " Key events for operators ", "subsection": "Key event 18:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": " Changes to trading on website domains (including mobile sites and applications) or broadcast media. \n\n"}
{"id": "772", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/key-events-for-operators", "content": "* [Key events for operators](#)\n* [Operator status](#operator-status)\n* [Relevant persons and positions](#relevant-persons-and-positions)\n* [Financial events](#financial-events)\n* [Legal or regulatory proceedings or reports](#legal-or-regulatory-proceedings-or-reports)\n* [Gambling facilities](#gambling-facilities)\n\n [Print this guide](#) "}
{"id": "773", "section": " Assurance statements ", "subsection": "What are assurance statements for?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/assurance-statements", "content": " Assurance statements are designed to improve the focus and accountability on the delivery of the licensing objectives by the boards, or equivalent senior leadership structures, of large gambling businesses. \n\n The statements are intended to: \n\n* be a relatively concise self-assessment of the risks to the licensing objectives posed by the business\n* how well you are managing those risks\n* where you need to improve and how you intend to do so.\n\n Assurance statements provide a means for your board to provide constructive challenge within the business on the effectiveness of your governance and risk management arrangements in facilitating positive consumer protection, addressing gambling-related harm and crime prevention measures. \n\n"}
{"id": "774", "section": " Assurance statements ", "subsection": " Additional information", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/assurance-statements", "content": "##  Actively managing your risk\n\n We want you to embrace the challenges of the regulatory landscape by actively and effectively managing your risks and issues and to inform key business decisions. In turn, we are committed to a proportionate and risk-based regulatory regime. \n\n If licensing objectives are the focal point of your decision making and they are supported by good governance, risk management and a high level of compliance your business is less likely to present a risk. \n\n If this approach is successful, as we believe it will be, and over time more and more operators incorporate the licensing objectives into their corporate culture, the need for external regulatory scrutiny may decrease. \n\n The precise governance arrangements of organisations will vary depending on the size, nature, and complexity of your operations or on the gambling services you provide. We will take this into account when we receive and review your assurance statements. \n\n When we identify and select licensees to give us an assurance statement, we provide them with a templates to populate, as well as explanatory notes, and tell them how and when the statements are to be sent to us. \n\n\n\n---\n\n Last updated: 25 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "775", "section": "Surrender your operating licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/surrender-your-operating-licence", "content": " If you want to give up or surrender your operating licence in full or partially, you can do this in the following ways. \n\n Telephone:   \n **0121 230 6511**  (option 2) \n\n Email:   \n [licensing@gamblingcommission.gov.uk](mailto:licensing@gamblingcommission.gov.uk) \n\n Online:   \n You can partially surrender your licences in eServices. \n\n"}
{"id": "776", "section": "Surrender your operating licence", "subsection": "Partial surrender", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/surrender-your-operating-licence", "content": " If you hold a non-remote and a remote licence at the same time, but only want to surrender one of them, this is a partial surrender. \n\n A partial surrender will mean you cannot offer gambling activities under the licence you are surrendering but can continue to offer gambling under the remaining licence. \n\n You can  [submit this change using the variation application service in eServices](/service/operator-eservices)  . \n\n You can also make changes to the activities you hold and the category you are licensed for using eServices. Find out more about  [making changes to your operating licence](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n\n"}
{"id": "777", "section": "Surrender your operating licence", "subsection": "Surrender all your operating licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/surrender-your-operating-licence", "content": " We will only accept surrender requests from key people in the organisation, we will carry out checks to ensure it is a genuine request to surrender the licence in full or partially. \n\n When we receive your surrender request, the Gambling Commission account manager responsible for your account will contact you to ensure that the following actions are completed: \n\n* outstanding regulatory returns are submitted\n* outstanding lottery submissions are submitted.\n\n We will not complete the process of surrendering your licence until all outstanding returns are submitted. \n\n If you are a customer facing business, we will ensure our contact centre is aware of the surrender in case we receive any queries about your business. \n\n Once we are satisfied all outstanding reporting requirements are submitted, we will proceed with surrendering your licence. Once this is complete we will write to you confirming the completion of your request. \n\n"}
{"id": "778", "section": "Surrender your operating licence", "subsection": "Personal licence holders and Annex A associated with your business", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/surrender-your-operating-licence", "content": " If you are surrendering your licences in full, we will update any individuals who have an associated  [Annex A](/licensees-and-businesses/guide/annex-a-declaration)  to inactive. We won-t change these where there is a partial surrender. \n\n\n>  [Personal Functional Licences](/licensees-and-businesses/guide/personal-functional-licence)  and  [Personal Management Licences](/licensees-and-businesses/guide/personal-management-licence)  are issued to individuals; therefore, these licences will remain active. \n> \n> \n\n"}
{"id": "779", "section": "Surrender your operating licence", "subsection": "Public Register", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/surrender-your-operating-licence", "content": " Once the surrender request has been processed, we will update the  [Public Register of businesses](/public-register/businesses)  to show the licences that have been surrendered. This will stay on the register for 3 years from the date of surrender. \n\n\n\n---\n\n Last updated: 8 February 2023 \n\n Show updates to this content  Following an audit formatting changes only. \n\n"}
{"id": "780", "section": "Betting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": " Information for betting in shops, tracks, racecourses and pools, including real and virtual betting. \n\n"}
{"id": "781", "section": "Betting", "subsection": " Licences and fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#betting-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n* [Premises licence](#betting-licences-and-fees-premises)\n"}
{"id": "782", "section": "Betting", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n"}
{"id": "783", "section": "Betting", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": "* [Information you'll need for your application](#betting-getting-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "784", "section": "Betting", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "785", "section": "Betting", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": " There are three separate definitions of betting under The Gambling Act 2005. \n\n **1.**  Accepting a bet on: \n\n* the outcome of a race, competition or other event or process\n* the likelihood of anything occurring or not occurring\n* whether anything is or is not true.\n\n **2.**  A transaction that relates to the outcome of a race, competition or other event or process may be a bet within the meaning of section 1 even if: \n\n* the race, competition, event or process has already occurred or been completed\n* one party to the transaction knows the outcome.\n\n **3.**  A transaction that relates to the likelihood of anything occurring or not occurring may be a bet within the meaning of section 1 even if: \n\n* the thing has already occurred or failed to occur\n* one party to the transaction knows that the thing has already occurred or failed to occur.\n\n You can read more about the legal definition of betting in  [Part 1 section 9 of the Gambling Act 2005 (opens in a new tab)]( https://www.legislation.gov.uk/ukpga/2005/19/part/1/crossheading/betting) \n\n"}
{"id": "786", "section": "Betting", "subsection": "Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": " Guidance for the betting sector. \n\n\n\n* [**Guidance**  Betting: advice for remote, non-remote and betting intermediaries \n\n Advice note for remote, non-remote and betting intermediaries - October 2013 (updated October 2014)](/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries)\n* [Betting on lotteries and lottery themed gaming products \n\n Information on betting on lotteries and lottery themed gaming products whilst being clear to consumers](/licensees-and-businesses/page/betting-on-lotteries-and-lottery-themed-gaming-products)\n* [Customers knowledge of who they are participating against \n\n Greater transparency is required for customers to ensure they are aware of who they are participating against.](/licensees-and-businesses/page/customers-knowledge-of-who-they-are-participating-against)\n* [**Guidance**  In-play or in-running betting \n\n In-play betting (or in-running or live betting as it is also known) is betting while the event is actually taking place.](/licensees-and-businesses/guide/in-play-or-in-running-betting)\n* [Occasional Use Notices (OUNs) \n\n Licensed gambling businesses can use Occassional Use Notices (OUNs) to provide betting facilities at sporting events such as point-to-point racecourses.](/licensees-and-businesses/page/occasional-use-notices-ouns)\n* [Offering bets on eSports \n\n Betting on electronic sports or eSports should be treated no differently as betting on any other live event. Includes position paper on virtual currencies, eSports and social casino gaming.](/licensees-and-businesses/page/offering-bets-on-esports)\n* [**Guidance**  Pool betting licensing arrangements \n\n Guidance on pool betting licensing arrangements from 13 July 2018 and information on operating models.](/licensees-and-businesses/guide/pool-betting-licensing-arrangements)\n* [Settling bets in accordance with published rules \n\n Information for operators on how to ensure bets are being settled in accordance with our published rules.](/licensees-and-businesses/page/settling-bets-in-accordance-with-published-rules)\n"}
{"id": "787", "section": "Betting", "subsection": "Licences and fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": " There are different types of licence that betting businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide betting in a premises (non-remote) or online (remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n###  Premises licence\n\n You will need a premises licence to provide betting to players in a non-remote setting. You will need to apply to the licensing authority the premises is located, to get a premises licence. \n\n\n>  You will need to apply for an operating licence, before you apply for any premises licences. \n> \n> \n\n\n\n"}
{"id": "788", "section": "Betting", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "789", "section": "Betting", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": "* [Non-remote betting intermediary licence \n\n This licence allows you to bring two or more betting parties together so they can bet against each other, but you never have liability for their bets. An example of a non-remote betting intermediary is a tic-tac at a racecourse. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote general betting limited operating licence \n\n This licence allows you to provide facilities for betting on tracks (for example, horse race courses and greyhound tracks) as an on-course bookmaker. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote general betting standard operating licence \n\n This licence allows you to provide betting facilities at betting shops and at tracks and or courses. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote pool betting operating licence \n\n This licence allows you to operate a pool betting business (if you intend to operate an online pool betting business, you will need the remote pool betting operating licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Remote betting host real events licence \n\n This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence \n\n This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote betting intermediary operating licence \n\n This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence \n\n This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote general betting limited licence \n\n This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote general betting standard real events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote pool betting licence \n\n This licence allows you to run a pool betting business online (or through other means of remote communication). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n"}
{"id": "790", "section": "Betting", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": "* [Non-remote betting intermediary licence \n\n This licence allows you to bring two or more betting parties together so they can bet against each other, but you never have liability for their bets. An example of a non-remote betting intermediary is a tic-tac at a racecourse. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote general betting limited operating licence \n\n This licence allows you to provide facilities for betting on tracks (for example, horse race courses and greyhound tracks) as an on-course bookmaker. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote general betting standard operating licence \n\n This licence allows you to provide betting facilities at betting shops and at tracks and or courses. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Non-remote pool betting operating licence \n\n This licence allows you to operate a pool betting business (if you intend to operate an online pool betting business, you will need the remote pool betting operating licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n"}
{"id": "791", "section": "Betting", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": "* [Remote betting host real events licence \n\n This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence \n\n This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote betting intermediary operating licence \n\n This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence \n\n This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote general betting limited licence \n\n This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote general betting standard real events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote pool betting licence \n\n This licence allows you to run a pool betting business online (or through other means of remote communication). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n"}
{"id": "792", "section": "Betting", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n"}
{"id": "793", "section": "Betting", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": " You can apply online for a licence from us to provide betting activities. \n\n A betting application can take up to x months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you'll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "794", "section": "Betting", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/betting", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#technial-standards)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "795", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Summary", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " This advice note explains the approach adopted by the Gambling Commission (the Commission) when deciding what operating licence(s) an operator needs to authorise its provision of facilities for betting and in determining whether the operator is complying with the requirements of those licences. \n\n It focuses on the questions that arise regarding the use of self-service betting terminals and other intermediate arrangements in providing gambling facilities at high street venues. \n\n Any section references in the footnotes are to sections of the  [Gambling Act 2005 (the Act) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents )  . \n\n##  In brief the Commission-s view is that:\n\n##  Background to the advice\n\n##  Definitions and key concepts\n\n##  Remote gambling\n\n##  Betting\n\n##  Pool betting\n\n##  Betting intermediary:\n\n##  Remote operating licence\n\n##  Is the betting remote or non-remote gambling?\n\n##  Is the operator offering betting or acting as a betting intermediary?\n\n##  Applying the previous principles to some examples of the types of arrangements the Commission has encountered\n\n##  Footnotes\n\n\n\n---\n\n Last updated: 6 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "796", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "In brief the Commission-s view is that:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": "* an operator which is a party to its customers- betting contracts needs a general betting standard operating licence\n* an operator providing facilities for gambling from key equipment in Great Britain or to consumers in Britain which facilitates its customers betting with a third party, either directly or through another betting intermediary, needs a betting intermediary licence\n* in either case, those licences will need to be remote licences if the customer bets using any form of remote communication or if the operator-s activity is carried on by means of remote communication, whether or not the customer is on the operator-s premises  [1](#ref-1)  [2](#ref-2)\n* in circumstances where the transaction is conducted from an operator-s premises, a betting premises licence will be needed and cannot be obtained without a betting operating licence which can either be remote or non-remote\n* gaming machines can only be provided on licensed betting premises where the operator holds a non-remote general betting (standard) licence and is providing non-remote betting facilities as its primary gambling activity  [3](#ref-3)\n* where an operator lays off or hedges its betting liabilities by use of a remote platform (whether betting operator or exchange) and does not already hold a remote betting licence, the necessary remote general betting (standard) (remote platform) licence is available with its non-remote licence at no additional cost.\n"}
{"id": "797", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": " Background to the advice", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " The Commission is frequently faced with questions about whether a particular type of offering involves acting as a betting intermediary or is the provision of facilities for betting (in the sense of making or accepting bets or providing other facilities for doing so which are not the services of a betting intermediary) and/or whether the gambling in question is remote gambling or non-remote gambling. The answer to those questions depends upon the interpretation of the definitions in the Act.  The interpretation of the Act is ultimately a matter for the courts. Nevertheless, the Commission hopes that it will be helpful to operators for it to set out how it approaches this issue. This advice note sets out the framework which the Commission applies when deciding whether it considers that a particular operator is offering betting or is acting as a betting intermediary and whether gambling is remote gambling or non-remote gambling. \n\n The Commission may update this advice note from time to time to reflect developments in the market and any legal precedents. \n\n\n\n"}
{"id": "798", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Remote gambling", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " Remote gambling is defined in section 4 of the Act as: \n\n **(1)**  In this Act \u201cremote gambling\u201d means gambling in which persons participate by the use of remote communication.   \n  \n **(2)**  In this Act \u201cremote communication\u201d means communication using: \n\n* the internet\n* telephone\n* television\n* radio\n* any other kind of electronic or other technology for facilitating communication.\n\n The previous list encompasses a variety of modern means of communication such as interactive television and mobile telephony, and is intended to ensure that the definition keeps pace with future developments in this field. \n\n However, in order to ensure clarity as well as flexibility for the regulation of gambling, the Secretary of State may specify in regulations that a specified system or method of communication is, or is not, to be treated as a form of remote communication for the purpose of the definition. \n\n"}
{"id": "799", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Betting", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " Betting is defined in section 9 of the Act as: \n\n Betting: general   \n **(1)**  In this Act 'betting' means making or accepting a bet on: \n\n* the outcome of a race, competition or other event or process\n* the likelihood of anything occurring or not occurring\n* whether anything is or is not true.\n\n **(2)**  A transaction that relates to the outcome of a race, competition or other event or process may be a bet within the meaning of subsection  **(1)**  despite the facts that: \n\n* the race, competition, event or process has already occurred or been completed\n* one party to the transaction knows the outcome.\n\n **(3)**  A transaction that relates to the likelihood of anything occurring or not occurring may be a bet within the meaning of subsection  **(1)**  despite the facts that: \n\n* the thing has already occurred or failed to occur\n* one party to the transaction knows that the thing has already occurred or failed to occur.\n\n The Act does not provide a definition of the term \u2018bet-, other than to state that, except where the context otherwise requires, \u2018a reference to accepting a bet includes a reference to negotiating a bet-  [4](#ref-4)  . \n\n The dictionary definition of a \u2018bet- is: \n\n* an agreement between two parties that a sum of money or other stake will be paid by the losing party to the party who correctly predicts the outcome of an event.\n"}
{"id": "800", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Pool betting", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " Pool betting is defined in section 12 of the Act as: \n\n **(1)**  For the purposes of this Act betting is pool betting if made on terms that all or part of winnings: \n\n* shall be determined by reference to the aggregate of stakes paid or agreed to be paid by the persons betting\n* shall be divided among the winners\n* shall or may be something other than money.\n\n **(2)**  For the purposes of this Act pool betting is horse-race pool betting if it relates to horseracing in Great Britain.  [5](#ref-5) \n\n"}
{"id": "801", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Betting intermediary:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " Betting intermediary is defined in section 13 of the Act as: \n\n **(1)**  In this Act 'betting intermediary' means a person who provides a service designed to facilitate the making or acceptance of bets between others.   \n  \n **(2)**  For the purposes of this Act acting as a betting intermediary is providing facilities for betting. \n\n A betting intermediary is a person who provides a service to enable others to make or accept bets. Such a person does not, himself, partake in the bet. The definition includes betting exchanges. \n\n\n>  It is important to note that there is a separate class of operating licence for betting intermediaries, and that the entitlement to make gaming machines available for use does not attach to such licences. \n> \n> \n\n The Commission has adopted a common sense approach to the question of what constitutes \u2018facilitating- the making or acceptance of bets between others. For example, the Commission does not consider that merely placing advertisements about where to place bets or providing tips in a newspaper is sufficient to fall within the definition. In contrast, the offer of tipster services, whereby the tipster places bets on behalf of third parties in return for payment or commission would, in the Commission-s view, fall within the definition in  [section 13 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/13)  . \n\n Likewise, making dedicated rooms available at race tracks, for example by equipping them with computer terminals and live racing feeds and marketing them as being available for people to use for betting would be likely, in the Commission-s view, to amount to facilitating the making or accepting of bets between others. \n\n"}
{"id": "802", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Remote operating licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " Section 67 of the Act defines the term \u2018remote operating licence- as: \n\n **(1)**  An operating licence is a 'remote operating licence' if it authorises activity to be carried on: \n\n* in respect of remote gambling\n* by means of remote communication.\n\n **(2)**  A remote operating licence may not also authorise activity which is neither: \n\n* in respect of remote gambling\n* carried on by means of remote communication.\n\n **(3)**  An operating licence must state whether it is a remote operating licence or not. \n\n##  It is important to note that a remote operating licence covers two distinct situations:\n\n 'In respect of- covers the situation where the player uses remote communication to participate in the gambling, whether or not the player and the operator are in different physical locations; for example use of the telephone to place a bet, the use of self-service betting terminals (SSBTs) to place a bet in a betting shop, or a player-s use of an electronic bingo terminal to play bingo in a bingo premises  [6](#ref-6)  . \n\n \u2018By means of- covers the situation where the operator uses remote communication to provide facilities for gambling or to carry out other licensed activities; for example the operator of the National Bingo Game uses remote communication to technically deliver the game although the game itself is not remote gambling because the players do not themselves use remote communication. Another example is a gaming machine supplier who supplies machine software by email. \n\n##  Licence conditions\n\n##  Statutory conditions\n\n##  General conditions imposed by the Commission\n\n##  Contract\n\n"}
{"id": "803", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "It is important to note that a remote operating licence covers two distinct situations:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": "* where the licensed activity is carried on \u2018in respect of- remote gambling\n* where the licensed activity is carried on \u2018by means of- remote communication.\n"}
{"id": "804", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Licence conditions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " There are different types of licence condition that may be attached to operating licences under the Act: \n\n* statutory conditions imposed by the Act\n* general conditions and individual conditions (both of which are attached by the Commission)\n* conditions imposed by the Secretary of State.\n"}
{"id": "805", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Statutory conditions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " Section 92 of the Act imposes a statutory condition on general betting operating licences as:   \n\n\n **(1)**  A general betting operating licence shall, by virtue of this section, be subject to the condition that bets may be accepted on behalf of the licensee only by: \n\n* the licensee\n* a person employed by the licensee under a written contract of employment\n* the holder of another general betting operating licence.\n\n **(2)**  A general betting operating licence shall, by virtue of this subsection, contain an implied term permitting the use of postal services for the making of bets.   \n\n\n **(3)**  The effect of the term implied by subsection  **(2)**  may not be disapplied or restricted by a condition attached under section 75, 77 or 78. \n\n The Explanatory Notes to the Act explain that a general betting operating licence will be required by anyone wishing to accept or make bets by way of business (this includes negotiation of bets). If someone wishes to provide facilities merely for other people to accept and make bets, then the appropriate operating licence will be a betting intermediary operating licence, not a general betting operating licence; the latter is relevant for people who are themselves making or accepting bets in the course of a business  [7](#ref-7)  . \n\n Section 92 (1) of the Act sets out who is empowered to accept bets under the terms of a general betting operating licenc, this will be: \n\n* the licence holder\n* an employee of the licence holder\n* any other holder of a general betting operating licence. No other person may accept or make bets under the authorisation of a general betting operating licence.\n\n Section 93 imposes a statutory condition on pool betting operating licences as: \n\n **(1)**  A pool betting operating licence shall, by virtue of this section, be subject to the condition that bets may be accepted on behalf of the licensee only by the licensee, by a person employed by the licensee under a written contract of employment, by the holder of another pool betting operating licence, or in accordance with subsections  **(2)**  or  **(3)**  .   \n  \n **(2)**  [8](#ref-8)   \n  \n **(3)**  The holder of a pool betting operating licence that authorises (whether expressly or impliedly) the provision of facilities for football pools may in writing authorise an adult or young person: \n\n* to make documents or other facilities available in connection with the licensed activities\n* to receive entries on behalf of the licensee\n* to receive payments on behalf of the licensee\n* to make payments of winnings on behalf of the licensee.\n\n **(4)**  An authorisation under subsection  **(3)**  : \n\n* shall be treated for the purposes of section 33 as if it were a pool betting operating licence\n* shall have no effect in relation to any activity, entry or payment that relates partly to a football pool and partly to another form of gambling.\n\n Thus, football pools betting may be offered in betting premises without the need for a betting intermediary, or any other licence. However the authority to do so (issued by a pool betting licensee) must be to an individual not to a company, partnership or other corporate entity. \n\n In similar, though not identical terms, section 94 (2) and (3) of the Act provides that: \n\n* **(2)**  The holder of a licence to which this section applies  [9](#ref-9)  may in writing authorise a person to provide facilities for horse-race pool betting.\n* **(3)**  An authorisation under subsection  **(2)**  shall be treated for the purposes of section 33 as if it were a pool betting operating licence authorising the provision of facilities for horse-race pool betting.\n\n As a consequence, pool betting on horse races may be offered in licensed betting offices without the need for either a pool betting or a betting intermediary licence where a written authorisation from Tote (Successor Company) Limited is held. However, there are no similar authorisations available for other forms of pool betting. \n\n"}
{"id": "806", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "General conditions imposed by the Commission", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " Sections 75 and 76 of the Act concern general conditions, which the Commission may specify for an operating licence or a class of operating licence and have general application. In addition to the general conditions that apply to all operators, the Commission has made general conditions that apply to non-remote betting operators and remote betting operators in the  [Licence Conditions and Codes of Practice (LCCP)](/licensees-and-businesses/lccp/online)  . \n\n Of particular relevance to the issues covered in this note is condition 16 in LCCP. Under this condition an operator must offer a sufficient provision of the gambling activity named on the licence, in this case betting, in order to benefit from the ancillary machine entitlement  [10](#ref-10)  . \n\n Importantly, \u2018sufficient- facilities for betting would be expected to generate the core level of betting to constitute a business, which is, in fact, a betting business and not an arcade. \n\n"}
{"id": "807", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Contract", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " [Section 335(1) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/335)  makes it clear that the fact a contract relates to gambling shall not prevent its enforcement. \n\n Applying the normal principles of contract law, it follows that to create a binding contract the parties to the bet must have an intention to create legal relations and there must be: \n\n* an offer\n* acceptance of that offer\n* consideration for entering into the contract.\n\n Both betting exchanges and other betting operators have contracts with their customers, but there are different sorts of contracts in play; the former may provide for the exchange to hold each party-s money and to owe other obligations to the customer, for example in relation to data security or other matters, but the exchange is not a party to the bets between its customers. \n\n In the Commission-s view, it is important to identify who is partaking in the bet, as that will determine the nature of the licence that is required. \n\n The Commission has also imposed a licence condition on operating licences that requires licensees to satisfy themselves that the terms on which gambling is offered are not unfair under the provisions of the Unfair Terms in Consumer Contracts Regulations 1999 and, where applicable, the Unfair Contract Terms Act 1977. It is also a Social Responsibility Code provision that licensees must be able to provide evidence to the Commission, if required, showing how they satisfied themselves that their terms are not unfair. \n\n"}
{"id": "808", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": " Is the betting remote or non-remote gambling?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " The answer to this question will depend on whether either of the parties to the bet uses the internet, telephone, television, radio, or any other kind of electronic or other technology for facilitating communication in order to make or accept bets. \n\n If the answer is yes, the activity is remote betting, and a remote operating licence is required. If no, it is non-remote.  [11](#ref-11) \n\n A remote licence will be required if the operator carries on activity (eg providing a service to facilitate the making or accepting of bets by others) in which persons participate in the activity by means of any form of remote communication. \n\n Where details of the betting transaction are transmitted internally by the operator by remote means, for example between the staff of an operator following acceptance a remote licence is not required. \n\n A betting premises which relies on a remote operating licence alone to provide facilities for gambling, does not have any entitlement to make gaming machines available for use. \n\n"}
{"id": "809", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": " Is the operator offering betting or acting as a betting intermediary?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " The answer to this question depends on who takes part in the bet. \n\n If the operator is a party to the bet, then a general (or, as the case may be, pool) non-remote general betting standard operating licence will be required. A non-remote general (or pool) betting standard operating licence brings with it the entitlement to make gaming machines available for use  [12](#ref-12)  , but in order to comply with the conditions of the licence sufficient facilities for betting must be made available on the premises. \n\n If the operator is not a party to the bet (and is not operating under an authorisation in respect of football pool or hose race pool betting referred to earlier in this note), but is providing a service to allow two other parties to make and accept a bet, then the operator is acting as a betting intermediary and the appropriate licence is a betting intermediary operating licence  [13](#ref-13)  . \n\n In order to assess whether an operator is acting as a genuine and compliant betting operator, the Commission will wish to understand the nature of the relationship that exists between the parties to the betting. In doing so, the Commission will look at  [14](#ref-14)  : \n\n* who are the parties to the betting contract and the rights and liabilities of third parties under the contract\n* whether the operator is simply facilitating access to the customer-s own account with another operator.\n The Commission is aware, however, that some operators have devised arrangements whereby the operator is involved in the making and accepting of bets, but immediately thereafter lays off all the bets in question to a third party. These arrangements appear to be designed to enable the operator to make gaming machines available for use, in reliance on their general betting operating licence, but without carrying the normal risks associated with operating a licensed betting office. Such arrangements are likely to raise questions as to whether the operator is in fact providing sufficient facilities for betting in order to meet its licence requirements. \n\n In deciding whether the contractual arrangements reflect the provision of betting as a primarygambling activity rather than an artificial device to enable machines to be sited, the Commission will consider: \n\n* the operator-s liability under the contract and more generally the greater the degree of liability assumed by the operator, the more likely we are to consider the business is, in fact, a betting business and not an arcade\n* the degree of control that the operator has over the terms and conditions of the betting contract\n* the role the operator plays in deciding which markets are offered, negotiating bets, setting odds and determining terms and conditions (the Commission may also consider other factors)\n* the business model of the operator; for example, whether profits or losses arise directly from the betting or the operator receives commission based on the volume of bets placed with another operator\n* the extent to which the operator is responsible for settling bets and making payouts\n* the extent to which the operator is protected from loss; for example, through indemnification by a third party\n* the operator-s ability to manage money laundering and betting integrity risk and to meet the social responsibility code provisions for a general betting operator.\n"}
{"id": "810", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": " Applying the previous principles to some examples of the types of arrangements the Commission has encountered", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": "##  Model 1: The operator provides SSBTs linked to their own betting markets\n\n##  Assessment of Model 1\n\n"}
{"id": "811", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Model 1: The operator provides SSBTs linked to their own betting markets", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " The SSBT automates the service available at the counter in the premises. Cash is inserted in the terminal, bets are selected and a receipt is printed out. The customer must retrieve any winnings from the counter. The odds and markets offered mirror those available for customers betting over the counter. \n\n"}
{"id": "812", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Assessment of Model 1", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " The markets, odds and terms and conditions are set by the operator. The betting contract is with the operator. If there is a dispute, the operator-s dispute resolution procedures are invoked. The operator is responsible for any profits or losses arising from bets placed. The operator settles all bets and makes payouts. Whilst the operator may, to an extent, protect themselves from loss by hedging, this directly impacts on their potential profitability. \n\n A non-remote general betting (standard) licence (or, as the case may be, a non-remote pool betting licence) will be required to permit the taking of bets over the counter. \n\n An ancillary remote general betting (standard) (or, as the case may be, ancillary remote pool betting) licence will also be required for the SSBT. We consider this to be general betting on the grounds that the operator is a party to the bet and remote because, even though the betting takes place on the operator-s premises, the customer is participating by means of remote communication \u2013 namely the SSBT. \n\n The operator must also take care to ensure that the SSBTs only allow betting on \u2018future realevents- otherwise the terminals will fall within the definition of a \u2018gaming machine-  [15](#ref-15)  and will count towards the four gaming machines that the holder of a general (or pool) betting operating licence and betting premises licence may make available for use  [16](#ref-16)  . \n\n The use of SSBTs is a form of remote communication, therefore a betting premises which relies wholly on the use of SSBTs for the making and accepting of bets would require a remote operating licence only, which would not confer any entitlement to make gaming machines available for use. Where an operator chooses to use SSBTs as part of their operating model alongside non-remote facilities, they will require the relevant ancillary remote operating licence in addition to their non-remote general betting standard licence. \n\n##  Model 2  [17](#ref-17)  : Customers are able to place bets directly with a betting exchange or remote betting operator  [18](#ref-18)  , via terminals available to them in the premises and are required to open their own account as a means of accessing the betting facilities on the exchangeor with the remote betting operator  [19](#ref-19)\n\n##  Assessment of Model 2\n\n"}
{"id": "813", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Model 217: Customers are able to place bets directly with a betting exchange or remote betting operator18, via terminals available to them in the premises and are required to open their own account as a means of accessing the betting facilities on the exchangeor with the remote betting operator19", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " In this scenario the operator of the premises may receive a commission payment from the betting exchange or remote betting operator, but the operator of the premises is not a party to the bet, nor do they make either a profit or loss directly from the outcome of any bet, nor settle bets or make payouts. The operator has no role in deciding the markets being offered, setting odds or in determining terms and conditions. The betting contract is not with the operator, it is between the customer and the betting exchange or remote operator. \n\n"}
{"id": "814", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Assessment of Model 2", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " The operator is offering remote equipment by which customers can place bets via a betting exchange or remote betting operator. The operator is providing a service for others to make or accept bets. The operator does not, himself, take part in the bet. Therefore a remote betting intermediary licence is appropriate. A betting premises licence will also be required. The operating licence could be a \u2018betting intermediary (trading room only) licence-, available at a lower fee than the licence required for providing full intermediary services. \n\n In either circumstance under Model 2 there would be no entitlement to make gaming machines available. \n\n The operator must also ensure that the terminals only allow betting on \u2018future real events- otherwise the terminals will fall within the definition of a \u2018gaming machine-, and making gaming machines available for use is not authorised by a betting intermediary licence  [20](#ref-20)  . \n\n\n>  The third party betting provider must hold an appropriate remote betting operating licence issued by the Commission. \n> \n> \n\n##  Model 3: Bets are first accepted from customers by the operator of the premises. All bets are then automatically placed on a betting exchange or other remote betting platform through the operator-s account with that third party platform\n\n##  Assessment of Model 3\n\n"}
{"id": "815", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Model 3: Bets are first accepted from customers by the operator of the premises. All bets are then automatically placed on a betting exchange or other remote betting platform through the operator-s account with that third party platform", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " Under this model, it is possible for the operator to make a profit (or loss)  [21](#ref-21)  through differences between the prices offered in the premises and the prices available with the third party \u2013although in practice, once commission due to the third party is accounted for, any profits are likely to be minimal.   \n  \n The betting contract is with the operator of the premises (depending on the express terms of the contract). However, the third party betting platform effectively sets the odds (subject to the opportunity for the operator to arbitrage any differences) and the third party effectively settles the bets, by instructing the operator how much should be paid. Although ultimately it is the operator who is responsible for settling bets and making payouts, the operator is almost entirely reliant on the liquidity and activity (on the exchange) or, with other third parties, the range of betting opportunities they offer. If there is no market available from the third party for an event, the operator will not accept a bet from a customer on the premises. The operator-s terms and conditions therefore need to closely reflect those of the third party. \n\n"}
{"id": "816", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Assessment of Model 3", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " As the operator is a party to the bet with the customer, a non-remote general betting (standard) licence will be required. A general betting (standard) (remote platform) operating licence will be required assuming the operator uses remote communication to access his account on the third party platform. If customers participate by means of remote communication \u2013 namely a betting terminal, an ancillary remote general betting (standard) licence will also be required. Once again the operator must take care to ensure that any terminals only allow betting on \u2018future real events- otherwise the terminals will fall within the definition of a \u2018gaming machine-  [22](#ref-22)  . \n\n\n>  A betting premises licence will also be required. \n> \n> \n\n What is being offered here clearly falls within the scope of a general betting licence but the Commission has concerns about aspects of the operator-s reliance on its relationship with the third party platform and the limited nature of the offer to customers. For example: \n\n* whilst the operator is party to the betting contract with the customer and therefore liable to pay the customer any winnings even if the third party does not pay him first, the operator will in practice never accept a bet unless there is a more favourable matching bet available with the third party\n* the operator has almost no control over the markets that are offered or the odds upon which the bet will be accepted.\n\n The Commission has concerns that such arrangements may increase the risk of non-compliance with other important licence conditions and code of practice provisions such as those relating to protecting betting integrity and the prevention of money laundering. \n\n##  Model 4: Betting is provided by a third party sports book, the content of which is available either via SSBTs or over the counter. In either case bets are routed directly to the sport book.\n\n##  Assessment of Model 4\n\n"}
{"id": "817", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Model 4: Betting is provided by a third party sports book, the content of which is available either via SSBTs or over the counter. In either case bets are routed directly to the sport book.", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " The operator is paid a commission which is normally based on profits generated. The bets are effectively settled by the sport book and the operator is instructed how much to payout. The operator cannot make a loss from betting.   \n  \n The operator-s business model is based on making a small profit from commission on betting, whilst the majority of their profits arise from making gaming machines available for use. \n\n"}
{"id": "818", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": "Assessment of Model 4", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " As the operator is not a party to the bet with the customer, a remote betting intermediary licence will be required  [23](#ref-23)  . A non-remote betting intermediary licence will also be required if the operator accepts bets from customers over the counter, and places those bets with the third party himself via a betting terminal behind the counter. \n\n A betting premises licence will also be required but gaming machines are not allowed. The use of SSBTs is a form of remote communication, therefore a betting premises which relies wholly on the use of SSBTs for the making and accepting of bets would require a remote operating licence only, which would not confer any entitlement to make gaming machines available for use. \n\n Once again the operator must take care to ensure that any terminals only allow betting on \u2018future real events-  [24](#ref-24)  . The sports book must also hold an appropriate remote betting operating licence issued by the Commission. \n\n"}
{"id": "819", "section": " Betting: advice for remote, non-remote and betting intermediaries ", "subsection": " Footnotes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": " 1  Subject to the presence in Great Britain of at least one piece of remote gambling equipment used in the provision of the relevant facilities: section 36(3)(a), or circumstances where gambling facilities are used by consumers in Britain: section 36(3)(b). \n\n 2  This may be a remote betting intermediary (trading room only) operating licence depending on the range of facilities provided. \n\n 3  This requirement is set out in licence condition 16. \n\n 4  Section 353(2)(a). \n\n 5  Note that section 40 creates an exemption from committing an offence under section 37 (use of premises for gambling) for anything done in relation to football pools in accordance with an authorisation under section 93 (3), as to which see under \u201cconditions\u201d. \n\n 6  With the exception of the restricted circumstances, which are covered by low or no cost ancillary remote licences, a full price remote licence will be required. Further details of this are provided in The Gambling (Fees) Regulations 2006. As indicated above, the Commission recognised when the Act-s licensing regime first came into force that requiring bookmakers to incur the full cost of a remote operating licence simply in relation to the occasional telephone betting services which they already offered, would represent an unnecessary regulatory burden. Consequently, in addition to full remote operating licences, it is possible to obtain permissions for remote gambling which are ancillary to a non-remote operating licence; namely an \u2018ancillary remote operating licence- to cover a bookmaker receiving bets by telephone, SMS messaging or email provided bets are manually processed by the licensed bookmaker. \n\n 7  See also sections 353(2)(a) and 296(3). \n\n 8  Subsection (2) relates to acceptance of bets on a track in reliance on an occasional use notice and is omitted as not relevant for the purposes of this note. \n\n 9  At present the only licence to which the section applies is the pool betting licence held by Tote (Successor Company) Limited alongside its exclusive licence under the Horserace Betting and Olympic Lottery Act 2004. \n\n 10  The Commission will keep this condition under review in the light, among other things, of experience of developments in the betting industry following publication of this advice note. \n\n 11  The use of EPOS terminals by an operator-s staff members to transmit information from one part of the licensed entity to another are not caught by this requirement. \n\n 12  Section 68(5)(c). \n\n 13  This may be a remote betting intermediary (trading room only) operating licence depending on the range of facilities provided. \n\n 14  This list is not intended to be exhaustive. \n\n 15  Section 235(2)(c). \n\n 16  Sections 68(5) & 172(8). \n\n 17  For the purposes of this Note it is assumed that the betting offered in Models 2,3 and 4 is not pool betting. \n\n 18  A third party betting provider that is either a betting intermediary/exchange, holds a remote general betting (standard) operating licence. \n\n 19  This model is commonly referred to as a trading room. \n\n 20  Section 68(5)&(6). \n\n 21  Sometimes called arbitraging by exploiting price differences between different betting markets for financial gain or to mitigate losses. \n\n 22  5 Section 235(2) (c). \n\n 23  This may be a remote betting intermediary (trading room only) operating licence depending on the range of facilities provided. \n\n 24  Section 235(2) (c). \n\n"}
{"id": "820", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/betting-advice-for-remote-non-remote-and-betting-intermediaries", "content": "* [Betting: advice for remote, non-remote and betting intermediaries](#)\n* [Background to the advice](#background-to-the-advice)\n* [Definitions and key concepts](#definitions-and-key-concepts)\n* [Is the betting remote or non-remote gambling?](#is-the-betting-remote-or-non-remote-gambling)\n* [Is the operator offering betting or acting as a betting intermediary?](#is-the-operator-offering-betting-or-acting-as-a-betting-intermediary)\n* [Applying the previous principles to some examples of the types of arrangements the Commission has encountered](#applying-the-previous-principles-to-some-examples-of-the-types-of)\n* [Footnotes](#footnotes)\n\n [Print this guide](#) "}
{"id": "821", "section": "Betting on lotteries and lottery themed gaming products", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/betting-on-lotteries-and-lottery-themed-gaming-products", "content": " You need to ensure your customers understand the product they are buying. Betting on lotteries is an area where the consumer can be easily misled. \n\n Standalone products offered via a lottery branded website where the use of lottery themed terms such as \u2018draw-, \u2018play now-, \u2018jackpot- are used along with lottery ticket style betting slips, can result in consumers believing these products involve participation in a lottery rather than a betting or gaming product. \n\n"}
{"id": "822", "section": "Betting on lotteries and lottery themed gaming products", "subsection": "Lotteries can only be run for good causes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/betting-on-lotteries-and-lottery-themed-gaming-products", "content": " Lotteries are only for good causes, such as charities and other  [non-commercial organisations (opens in a new tab)](http://www.legislation.gov.uk/ukpga/2005/19/section/19)  . Lotteries  **cannot**  be run for private or commercial gain and are required to return any profit to the purposes of the good cause for which they are run. This provides lottery operators with the unique position of being able to promote the fact that they are run solely for the benefit of good causes, without any commercial incentive. \n\n"}
{"id": "823", "section": "Betting on lotteries and lottery themed gaming products", "subsection": "Be clear to consumers about the product they are buying", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/betting-on-lotteries-and-lottery-themed-gaming-products", "content": " You must not mislead consumers into participating in other forms of gambling because the information they have been provided with has led them to believe that the product being offered is a lottery and that it is being offered by someone other than a licensed operator and/or assuming the profits go to a good cause rather than a commercial gambling business. \n\n If you offer betting on lotteries and other gaming products with a lottery theme you must ensure that all your marketing material and advertising, including website, is sufficiently clear to the average customer. \n\n This should allow a customer to determine if they are placing a bet, playing a casino game, bingo or slots games. \n\n We consider this to be particularly important where the product is available online and therefore may not be clearly presented within a betting, casino, gaming machine or bingo environment, but it is also applicable to those operating in licensed premises. "}
{"id": "824", "section": "Betting on lotteries and lottery themed gaming products", "subsection": "The marketing and advertising of betting on lottery products", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/betting-on-lotteries-and-lottery-themed-gaming-products", "content": "\n>  [LCCP: Ordinary code 5.1.6](/licensees-and-businesses/lccp/condition/5-1-6-compliance-with-advertising-codes) \n> \n> \n\n You should adhere to the UK Advertising Codes and apply them to forms of marketing that are not normally captured by those codes. \n\n If you are offering betting on lotteries and other lottery themed gaming products you must provide sufficient information, publicised in a way where it is likely to come to the notice of all consumers, to make it clear that they are participating in betting or gaming rather than entering a lottery. \n\n Failure to do this could amount to misleading advertising and a breach of the fair and open licensing objective, which could lead to a review of your operating licence. A review could result in a formal warning, additional licence conditions, a financial penalty, suspension or revocation of your licence. \n\n Failure to comply with UK Advertising Codes could also result in adverse publicity for your business from adjudication by the ASA or sanctions, including the denial of media space. \n\n The UK Advertising Codes, which are written and maintained by the Committee of Advertising Practice (CAP) and the Broadcast Committee of Advertising Practice (BCAP), include general rules that state advertising must: \n\n* be responsible\n* not mislead\n* not offend.\n\n There are specific rules that cover advertising to children and advertisements for specific products and services, including gambling. \n\n\n>  [Consumer Protection from Unfair Trading Regulations 2008 (opens in a new tab)](https://www.legislation.gov.uk/uksi/2008/1277/contents/made) \n> \n> \n\n The Consumer Protection Regulations (CPRs) prohibit unfair marketing to consumers, including misleading advertising. The ASA will take factors identified in the CPRs into account when considering whether a marketing communication breaches the CAP code. \n\n\n>  [LCCP: Social responsibility code 5.1.7](/licensees-and-businesses/lccp/condition/5-1-7-compliance-with-advertising-codes-lotteries) \n> \n> \n\n You must satisfy yourself that your marketing communications, advertisements and invitations to purchase (within the meaning of the CPRs), do not amount to or involve misleading actions or misleading omissions within the meaning of those regulations. \n\n !  **Warning  Failure to comply with social responsibility codes carries the same weight as a breach of licence conditions.** \n\n---\n\n Last updated: 4 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "825", "section": "Customers knowledge of who they are participating against", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/customers-knowledge-of-who-they-are-participating-against", "content": "\n>  We want licensees to put the interests of customers first, by treating them fairly and communicating with them in a clear way that allows them to make properly informed decisions. Licensees are reminded of the licensing objective of ensuring that gambling is conducted in a fair and open way. \n> \n> \n\n To assess whether you are treating your customers fairly in this area, licensees should ask themselves the following questions: \n\n* Do we participate within our own product, either directly or indirectly through a Group company? If so, is this made clear to our customers in plain language?\n* Do we offer enhanced incentives or rewards to some customers which wouldn-t be widely available to the significant majority of the customer base? If so, is this made clear to our customers in plain language?\n* Do we allow our employees to participate in our product against other customers?\n* Is our approach clear to employees? If employee participation is allowed, is this made clear to our other customers? How do we ensure our employees don-t have an unfair advantage over other customers?\n* Can we evidence to the Commission that all customers are treated fairly?\n\n We are aware that some licensees, across a number of sectors, participate in their own products either directly or indirectly through a Group company. Whilst not intended to be an exhaustive list, examples include seeding markets or hedging other liabilities on a betting exchange and purchasing entries into a betting pool, lottery or bingo game.  We are also aware that some licensees have agreements with individuals or companies to play in their products. These agreements, typically provided to high-volume customers, may include enhanced incentives or rewards which wouldn-t be widely available to the significant majority of the customer base. Examples may include reduced commission rates or refunds/rebates. \n\n\n\n These practices are generally undertaken to make products more attractive to the wider customer base by providing more gambling opportunities and/or making prizes larger. \n\n"}
{"id": "826", "section": "Customers knowledge of who they are participating against", "subsection": "Fair and open", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/customers-knowledge-of-who-they-are-participating-against", "content": " The acts of participating in your own product or providing enhanced incentives or rewards to certain customers to play your products should be made clear to all customers as part of providing fair and open gambling. Good practice would also see operators making it clear if their employees are allowed to participate in their own gambling products against other customers. This information should be made readily available to customers and set out in plain language. \n\n Licensees should also ensure that all customers are treated fairly. For example, within the responses document to our pool betting consultation, we documented our expectation that all customers must be treated fairly through the application of a single pool closing time and the provision of consistent information about pool sizes and selections made. The same principles would apply across other gambling products. \n\n In addition to the previous guidance, we would also like to remind operators of  [licence condition 7.1.1.4](/licensees-and-businesses/lccp/condition/7-1-1-fair-and-transparent-terms-and-practices)  which came into effect on 31 October 2018. This requires that licensees do not commit any unfair commercial practices within the meaning of the Consumer Protection from Unfair Trading Regulations 2008. Unfair commercial practices include misleading omissions as defined in section 6 of the Regulations, and omitting material information '\u2026 and as a result it causes or is likely to cause the average consumer to take a transactional decision he would not have taken otherwise.' \n\n\n\n---\n\n Last updated: 14 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "827", "section": " In-play or in-running betting ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": "\n>  This is an HTML version of this content. You can also view or download our  [in-play betting position paper (PDF)](#2DmF4zp2Beywm6U5WWaUHz)  originally published in September 2016. \n> \n> \n\n In-play betting, also known as in-running or live betting, is betting while the event is actually taking place. For example, placing a bet on a horserace while the race is being run, or on a football match whilst it is being played. \n\n This form of betting takes place most often on sporting events. \n\n In-play betting is mainly an online activity. Bets are made using a betting exchange or a traditional bookmaker-s website or app. However, it can also take place in betting shops or over the phone. \n\n##  Risks of offering in-play betting\n\n##  Integrity of the sport\n\n##  Fairness and openness of in-play betting\n\n##  Access to real-time data and live pictures\n\n##  Computer software programs and online connectivity speeds\n\n##  Time delays in bet processing\n\n##  Risk of harm from in-play\n\n##  Files\n\n"}
{"id": "828", "section": " In-play or in-running betting ", "subsection": " Risks of offering in-play betting ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": " Offering in-play betting, particularly online, raises a number of issues that have the potential to impact on the  [licensing objectives](/about-us/guide/licensing-objectives)  . \n\n These issues are in two main areas: \n\n* the integrity of the betting and the subject of the betting\n* the fairness and openness of the betting.\n"}
{"id": "829", "section": " In-play or in-running betting ", "subsection": " Integrity of the sport ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": " There is greater potential for individuals to exploit in-play betting illicitly for their own benefit. Therefore it is part of our ongoing work to maintain integrity in sports betting. \n\n All licensed betting operators must have policies and procedures designed to manage the regulatory risks within in-play betting. These should be monitored and reviewed for effectiveness. \n\n"}
{"id": "830", "section": " In-play or in-running betting ", "subsection": " Fairness and openness of in-play betting", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": " In-play betting is fast paced. The prices available for betting are amended continuously according to the information and liabilities held by licensed betting companies. \n\n Accurate and timely information is vital to both operators and customers, so as not to be at a competitive disadvantage. For example, operators will use real-time sports data companies to supply them with instantaneous information from an event. \n\n Companies use this data to: \n\n* revise their prices\n* suspend markets, and\n* settle bets accurately.\n\n Customers will also want to access real-time data and use other technological advantages. These include access to \u2018live- pictures and using computer software and fast online connectivity to place bets. \n\n"}
{"id": "831", "section": " In-play or in-running betting ", "subsection": " Access to real-time data and live pictures", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": " People who attend a sporting event have the most accurate and timely information on the event. \n\n Others may watch events in other ways, such as in a betting shop, on television or through online streams that hold official broadcast rights. \n\n The time it takes for something that happens in real-time to display on the broadcast (known as latency) varies. For example, fans at a stadium seeing a live goal before fans watching the same match online at home. The delay for those not watching in real-time creates a potential inequality between the parties concerned in an in-play bet. \n\n###  Courtsiding at live events\n\n The term 'courtsiding' is used to describe the act of using or transmitting information from a live sporting event for the purpose of gambling. Courtsiding involves a spectator at a sporting event taking advantage of the delay between the live action and TV or other feeds. \n\n The spectator can use (or pass on to a third party) the real-time information to place bets on in-play markets before a betting operator, or other betting exchange user, receives the information and adjusts their odds accordingly to reflect the state of play. This results in the bettor being able to obtain more favourable odds. \n\n We do not consider courtsiding an offence of cheating under  [section 42 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/42)  . However, it may breach the entry terms and conditions of a tournament or event. \n\n See our  [Remote Technical Standards: RTS 15 \u2013 In-play betting](/standards/remote-gambling-and-software-technical-standards/rts-15-in-play-betting)  for more information on mandatory requirements for operators. \n\n"}
{"id": "832", "section": " In-play or in-running betting ", "subsection": " Computer software programs and online connectivity speeds", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": " Technological advantages can be achieved by computer software programmes and online connectivity speeds. These can both impact the speed in which a bettor can place a bet. This advantage is seen most often on betting exchanges. \n\n###  The use of 'bots'\n\n Computer software known as \u2018bots- is used to monitor betting markets and place bets at a much higher rate than is possible for a person. Bots are most commonly used within in-play betting to automatically detect and place bets on stale prices, and to detect arbitrage opportunities which offer the bettor a guaranteed profit. \n\n Stale prices occur when the market has moved, but an old price that does not reflect the most recent information has been left available by a betting operator or exchange user who has not yet reacted to the new information. A bot will automatically detect this and place a bet at the favourable odds left available. \n\n Arbitrage betting is where a gambler takes advantage of a variation in odds offered by different betting operators, in order to make a profit regardless of the outcome of an event. Bots can be programmed to recognise such market opportunities and place bets to make a guaranteed profit. \n\n See our  [Remote Technical Standards: RTS 16 \u2013 Use of third party software](/standards/remote-gambling-and-software-technical-standards/rts-16-use-of-third-party-software)  for more information. This includes mandatory requirements for operators to inform bettors of their policies on the use of bots. \n\n###  Connectivity and network speeds\n\n Online connectivity speeds can depend on a range of factors such as the type of connection. \n\n For example: \n\n* broadband or wireless speed\n* processing speeds of the computer and router or modem\n* whether you are sharing a connection\n* the level of software the computer or device is running in the background.\n\n See our  [Remote Technical Standards: RTS 4 \u2013 Time-critical events](/standards/remote-gambling-and-software-technical-standards/rts-4-time-critical-events)  for more information. This includes mandatory requirements for operators to inform bettors they may be disadvantaged because of technical characteristics, such as slower network speeds or slower end user device performance. \n\n"}
{"id": "833", "section": " In-play or in-running betting ", "subsection": " Time delays in bet processing", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": " Betting operators set time delays so that when a bettor places a bet in-play there is a number of seconds between pressing the \u2018place bet- button and receiving confirmation that the bet has been made. This ensures that the odds on offer accurately reflect the progress of the event. \n\n Sportsbooks and betting exchanges differ, as sportsbooks put in a delay to ensure their own prices are correct, whilst betting exchanges put a delay in place to protect its bettors. \n\n The length of delay varies from betting operator to betting operator depending on their own trading strategy, from event to event depending on how frequently and significantly the price could be affected and subject to the potential latency of the data source used. \n\n###  Cash out\n\n Bettors opting to use a \u2018cash out- facility also experience a delay between pressing the cash out button and receiving confirmation that the transaction has been processed. \n\n Cash out allows bettors to get money back on an event before it is over. Cash out offers that are subject to live betting markets can be volatile during a sporting event, increasingly so in the final stages. As the chances of winning change, an offer for cash out will increase, decrease or be removed altogether. \n\n We require betting operators offering cash out facilities do so under clear and accessible terms and conditions. For example, the terms and conditions should cover the availability, acceptance and settlement of any bets. \n\n"}
{"id": "834", "section": " In-play or in-running betting ", "subsection": " Risk of harm from in-play", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": "###  Customer interaction\n\n Through our Licence Conditions and Codes of Practice, under  [social responsibility code provision 3.4 - Customer interaction](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction)  , we require licensees to do the following. \n\n Licensees must have policies in place that: \n\n* identify the types of behaviour that may trigger a problem gambling interaction\n* have provision to identify at risk bettors who may not be displaying obvious signs of, or overt behaviour associated with problem gambling. For example, by reference to indicators such as time or money spent\n* provide for the licensee to interact with any bettor who they suspect may be at risk of harm from gambling.\n\n###  Responsible gambling\n\n Licensees must make information available to bettors on how to gamble responsibly and how to find help for problem gambling. See  [social responsibility code provision 3.3.1](/licensees-and-businesses/lccp/condition/3-3-1-responsible-gambling-information)  . \n\n We expect licensees who offer in-play betting to be aware that their policies and procedures must be able to identify risks of harm from gambling to those participating in this activity. For example, where betting frequency may be exaggerated compared to other forms of gambling. \n\n Licensees must have procedures in place to ensure they can capture information about individual-s patterns of play, for example, changes in the frequency of a bettor-s gambling, or time or money spent, and use this information to identify those who may be at risk of harm, and interact with them appropriately. These procedures must properly capture information that might indicate a bettor is at risk of harm for those taking part in in-play betting as well as other forms of gambling. \n\n"}
{"id": "835", "section": " In-play or in-running betting ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [In running betting position paper \n\n application/pdf PDF 96.0 kB](//assets.ctfassets.net/j16ev64qyf6l/2DmF4zp2Beywm6U5WWaUHz/df98997746705a97a4a5ec845e953694/In-running-betting-position-paper.pdf)\n\n---\n\n Last updated: 28 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "836", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/in-play-or-in-running-betting", "content": "* [In-play or in-running betting](#)\n* [Risks of offering in-play betting](#risks-of-offering-in-play-betting)\n* [Integrity of the sport](#integrity-of-the-sport)\n* [Fairness and openness of in-play betting](#fairness-and-openness-of-in-play-betting)\n* [Access to real-time data and live pictures](#access-to-real-time-data-and-live-pictures)\n* [Computer software programs and online connectivity speeds](#computer-software-programs-and-online-connectivity-speeds)\n* [Time delays in bet processing](#time-delays-in-bet-processing)\n* [Risk of harm from in-play](#risk-of-harm-from-in-play)\n\n [Print this guide](#) "}
{"id": "837", "section": "Occasional Use Notices (OUNs)", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/occasional-use-notices-ouns", "content": " Occasional Use Notices allow licensed bookmakers to provide betting facilities at genuine sporting events for a short period of time, without needing a full betting premises licence. \n\n For example, at point-to point racecourses or major golf tournaments. \n\n The event must be temporary or infrequent. \n\n"}
{"id": "838", "section": "Occasional Use Notices (OUNs)", "subsection": "Serving an Occasional Use Notice", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/occasional-use-notices-ouns", "content": " An occasional use notice (OUN) must: \n\n* be made in writing\n* sent in advance to the local authority\n* copied to the local chief of police (or chief constable in Scotland).\n\n\n>  An OUN cannot be used for more than eight days in a calendar year for any one venue. \n> \n> \n\n The person administering the gambling under an OUN must hold a Gambling Commission operating licence. Search our  [Public Register](/public-and-players/public-register)  to check if a bookmaker is licensed. \n\n"}
{"id": "839", "section": "Occasional Use Notices (OUNs)", "subsection": "Misuse of Occasional Use Notices", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/occasional-use-notices-ouns", "content": " There are some cases where venues wanting to become  [tracks](/guidance/guidance-to-licensing-authorities/part-20-definition-of-a-track)  have engineered sporting events and misused their OUN to offer betting taking place away from the identified venue. \n\n We have not introduced a new licence condition limiting the betting to the outcomes of a race, competition or other sporting event taking place at the track in question whilst the OUN is in force. However, we are monitoring the situation closely. \n\n Make sure the betting you offer takes place: \n\n* at a genuine sporting event\n* within the boundaries of the identified venue\n* on a specific date.\n\n\n\n---\n\n Last updated: 27 February 2023 \n\n Show updates to this content  Following an audit corrected link formatting issues only. \n\n"}
{"id": "840", "section": "Offering bets on eSports", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/offering-bets-on-esports", "content": " Electronic sports, also known as eSports, is playing computer games competitively. That may be two players against each other, or tournaments with hundreds of players. \n\n Betting on eSports should be treated no differently as betting on any other live event. \n\n There are additional risks associated with eSports events. These should be mitigated by event organisers and by your own commercial assessment of what bets to offer in this market. \n\n"}
{"id": "841", "section": "Offering bets on eSports", "subsection": "Licences required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/offering-bets-on-esports", "content": " If you want to offer bets to GB consumers on eSports events you will need a  [betting licence](/licensees-and-businesses/licences-and-fees/sector/betting#betting-licences-and-fees-licence-activities)  . \n\n The licence you will need will depend on the types of betting you want to offer and how you will offer them. \n\n Read our  [Virtual currencies, eSports and social casino gaming position paper](#4A644HIpG1g2ymq11HdPOT)  for more information about our approach to distinguishing between activities that do and do not need a licence. \n\n"}
{"id": "842", "section": "Offering bets on eSports", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/offering-bets-on-esports", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Virtual currencies, eSports and social casino gaming \u2013 position paper \n\n application/pdf PDF 877.0 kB](//assets.ctfassets.net/j16ev64qyf6l/4A644HIpG1g2ymq11HdPOT/ca6272c45f1b2874d09eabe39515a527/Virtual-currencies-eSports-and-social-casino-gaming.pdf)\n\n---\n\n Last updated: 13 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "843", "section": " Pool betting licensing arrangements ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/pool-betting-licensing-arrangements", "content": " Pool bets may only be accepted on behalf of the licensee by the licence holder themselves, an employee of the licence holder, another pool betting licensee or someone authorised by the licensee. \n\n Authorisations can only be granted in limited circumstances. For horse racing, this means to an adult who can only accept bets whilst on a track and in reliance of an occasional use notice. \n\n"}
{"id": "844", "section": " Pool betting licensing arrangements ", "subsection": "Horse-race pool betting", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/pool-betting-licensing-arrangements", "content": " The Tote-s exclusive licence to provide pool betting on British horseracing expired on 12 July 2018. All operators are now able to provide pool betting on British horseracing subject to holding a pool betting operating licence. \n\n##  Operating models\n\n##  Model A \u2013 One contract model\n\n##  Model B \u2013 Actual co-mingling\n\n##  Model C \u2013 Two contract model \u2013 B2B contract includes a GB customer\n\n##  Model D \u2013 Two contract model - B2B contract includes customer located outside of GB\n\n\n\n---\n\n Last updated: 13 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "845", "section": " Pool betting licensing arrangements ", "subsection": " Operating models", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/pool-betting-licensing-arrangements", "content": "\n>  Unless otherwise stated, any references in this text to a \u2018customer- are references to a customer who is located in GB. \n> \n> \n\n We have noticed that operators are using a number of models to provide facilities for pool betting, or what at first sight appears to be pool betting, to consumers located in Great Britain (GB). \n\n These models are intended to facilitate betting on horse-races both in GB and abroad. These models are explored further below. They should not be considered as an exhaustive list, but must be kept in mind when determining what type of licence(s) will be needed for the facilities offered. \n\n In determining what licence, if any, is required, you will need to consider who are the counterparties to the bets alongside the definitions set out within the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  under sections: \n\n* 4\n* 5\n* 9\n* 11\n* 12\n* 13\n* 93.\n\n In addition, regardless of where you are based in the world, you will need a licence from the Gambling Commission if any part of your remote gambling equipment is based in GB. \n\n"}
{"id": "846", "section": " Pool betting licensing arrangements ", "subsection": " Model A \u2013 One contract model", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/pool-betting-licensing-arrangements", "content": " Under this model, the customer is offered the chance to have their bet determined according to a Pool-s dividend. If the customer-s selection wins, the bet would be settled by reference to the published Pool dividend. In this instance, the customer-s stake or payment does not enter the Pool and therefore his bets do not impact on the returned dividend. The Pool would ordinarily have no relationship with the licensed operator. \n\n As the customer only has a business to customer (B2C) contract with the licensed operator, the licensed operator would be solely responsible for paying out any winnings to the customer (and, hence, the \u2018risk- will be with the licensed operator only). \n\n Any problems which arise as part of the transaction would be taken up by the customer with the licensed operator. The licensed operator can provide this model under a general betting standard operating licence. \n\n\n>  The Pool provider would not require a Commission licence in relation to this activity. It would only have to be licensed by the Commission if it contracted directly with other customers or had remote key equipment in GB. \n> \n> \n\n"}
{"id": "847", "section": " Pool betting licensing arrangements ", "subsection": " Model B \u2013 Actual co-mingling", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/pool-betting-licensing-arrangements", "content": " Under this model, the licensed operator would engage with the customer and accept bets on behalf of the Pool. Unlike model A, the customer would be contracting with the Pool through the licensed operator, and therefore the Pool would ultimately be responsible for the customer. \n\n The customer-s funds would also be directly entered into the Pool, thereby affecting the Pool dividend. By virtue of  [Section 93(1) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/93)  , the licensed operator and the Pool would each be required to hold a pool betting operating licence. \n\n This will be the case regardless of whether or not the licensed operator or the Pool have remote key equipment outside of GB. \n\n Those operators offering Pools on British horseracing do not have to hold a Commission licence when transacting with a customer located outside of GB, unless they additionally have remote key equipment in GB. \n\n"}
{"id": "848", "section": " Pool betting licensing arrangements ", "subsection": " Model C \u2013 Two contract model \u2013 B2B contract includes a GB customer", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/pool-betting-licensing-arrangements", "content": " This model is based on the assumption that the licensed operator is located in GB. The first contract is a business to customer (B2C) contract between the customer and the licensed operator. \n\n A second, business to business (B2B) contract between the licensed operator and the Pool is then struck, which mirrors the B2C contract. \n\n In this model, the licensed operator is often referred to as a \u2018counterparty- to the customer-s bet. \n\n As in model A, the customer contracts with the licensed operator. The licensed operator will therefore be responsible for paying out the customer and be responsible to the customer should any issues arise. \n\n The customer-s bet is not with the Pool. \n\n Although the amount of the customer-s bet would affect the Pool dividend, it is not the customer-s money which is being used to place the bet under the corresponding B2B contract. \n\n The licensed operator would be using its own funds to place the bet subject of the B2B contract. Unlike in model A, the licensed operator has a contractual relationship with the Pool. \n\n The licensed operator in this scenario is, in effect, acting as a customer itself when it places its bet with the Pool. This means that the Pool will require a pool betting operating licence, as it is providing facilities for gambling to a customer (in effect the licensed operator which is located in GB). \n\n As the licensed operator is also providing facilities for gambling to customers, it must hold a Commission licence. In this model the licensed operator-s facilities may be provided under a general betting standard operating licence. \n\n"}
{"id": "849", "section": " Pool betting licensing arrangements ", "subsection": " Model D \u2013 Two contract model - B2B contract includes customer located outside of GB", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/pool-betting-licensing-arrangements", "content": " This model operates in the same manner as model C. However, the licensed operator is using the Pool-s facilities outside of GB, and therefore the Pool would not be providing facilities for gambling to a customer (located in GB) as is the case in model C. \n\n In these cases, the Pool will not require an operating licence from the Commission, unless it separately has remote key equipment in GB. \n\n The licensed operator will still require a general betting standard operating licence as they are providing facilities for gambling to a customer by virtue of the B2C contract previously illustrated. \n\n"}
{"id": "850", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/pool-betting-licensing-arrangements", "content": "* [Pool betting licensing arrangements](#)\n* [Operating models](#operating-models)\n* [Model A \u2013 One contract model](#model-a-one-contract-model)\n* [Model B \u2013 Actual co-mingling](#model-b-actual-co-mingling)\n* [Model C \u2013 Two contract model \u2013 B2B contract includes a GB customer](#model-c-two-contract-model-b2b-contract-includes-a-gb-customer)\n* [Model D \u2013 Two contract model - B2B contract includes customer located outside of GB](#model-d-two-contract-model-b2b-contract-includes-customer-located-outside-of)\n\n [Print this guide](#) "}
{"id": "851", "section": "Settling bets in accordance with published rules", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/settling-bets-in-accordance-with-published-rules", "content": " We expect gambling to be fair and open, so it-s important that customers can trust their bets will be settled in accordance with an operator-s published rules. \n\n Social responsibility code provision 4.2.6 requires that licensees must set within their rules the core elements for the acceptance and settlement of bets. The rules must cover, by way of example, the circumstances under which bets will be void, treatment of errors, late bets and related contingencies, maximum payout limiting liabilities and the means or medium by which the outcome of the event will be determined. \n\n During our compliance and enforcement activity we have seen instances were the code provision was breached and we have therefore devised some top tips to help operators comply with our expectations: \n\n* regularly review your published rules to ensure they are accurate\n* ensure your rules are updated to reflect any learning highlighted through your own complaints processes and ADR resolutions\n* you must plan ahead. Updated rules must be published on the date amendments take effect\n* in addition to published rules, you should use additional methods to notify customers of change. In betting shops, this could be through information provision on premises screens, over the audio network, through staff and on betting slips and receipts. For online operators, this could be through information provision on relevant market screens, through pop-ups and on betting receipts\n* before launching new betting markets, ensure that current rules are applicable and/or new rules are introduced where required\n* make sure that consistent information is provided. For example, your published rules should not conflict with information displayed on a market screen or available through \u2018Help- or \u2018FAQ- pages\n* ensure software updates are managed effectively and tested to ensure accurate settlement is maintained\n* where settlement issues do occur, you must divest monies accrued contrary to published rules. This should be to the affected customers. However, where these can-t be readily identified, operators should contact the Commission to agree divestment as a totalised donation to an appropriate body.\n"}
{"id": "852", "section": "Settling bets in accordance with published rules", "subsection": "A note on divestment", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/settling-bets-in-accordance-with-published-rules", "content": " Divestment relates to monies accrued where customers have been disadvantaged by settlement contrary to published rules. The divestment figure must not be offset by any monies that may have been overpaid to customers by way of the same failure to settle bets in line with published rules. \n\n\n\n---\n\n Last updated: 28 February 2023 \n\n Show updates to this content  Eighth bullet updated as the National Strategy to Reduce Gambling Harms ran until April 2022. \n\n"}
{"id": "853", "section": "8. Display of licensed status", "subsection": "8.1. Display of licensed status ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/8", "content": "1. [8.1.1.  Display of licensed status](/licensees-and-businesses/lccp/condition/8-1-1-display-of-licensed-status-remote-operators)\n2. [8.1.2.  Display of licensed status \u2013 B2B operators](/licensees-and-businesses/lccp/condition/8-1-2-display-of-licensed-status-b2b-operators)\n3. [8.1.3.  Display of licensed status \u2013 societies and local authorities](/licensees-and-businesses/lccp/condition/8-1-3-display-of-licensed-status-societies-and-local-authorities)\n"}
{"id": "854", "section": "Bingo", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": " Information on bingo and details of when you need a licence to run a bingo game. \n\n"}
{"id": "855", "section": "Bingo", "subsection": " Licences and Fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#bingo-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n* [Premises licence](#bingo-licences-and-fees-premises)\n"}
{"id": "856", "section": "Bingo", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Other guidance and information](#bingo-polices-and-guidance-other-guidance-and-information)\n* [Equipment technical requirements](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)\n"}
{"id": "857", "section": "Bingo", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": "* [Information you'll need for your application](#bingo-apply-for-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "858", "section": "Bingo", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "859", "section": "Bingo", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": " There is no legal definition of bingo under the  [Gambling Act 2005 (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)  . However, we have worked with industry stakeholders to define three fundamental principles of bingo. These are: \n\n* bingo must be played as an equal chance game.' Essentially, all players must have the same chance of winning\n* bingo must involve a degree of participation'. For example, players marking their cards, or claiming to have won\n* bingo games must have a clearly defined end point.' The end of the game should be clearly communicated to players.\n\n Read more about  [how bingo is defined](/licensees-and-businesses/guide/page/fundamental-principles-of-bingo#bingo-must-be-played-as-an-equal-chance-game)  . \n\n##  When you need a licence\n\n##  When you may not need a licence\n\n"}
{"id": "860", "section": "Bingo", "subsection": "When you need a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": " Generally, you  **need a licence**  from us to provide bingo to players for  **commercial gain**  in Great Britain. \n\n You must have a licence if you want to run any kind of online or 'remote' bingo, such as using gambling websites and apps. \n\n Your licence must cover the appropriate activity. If you are providing bingo from a premises, you'll also need a licence from the local licensing authority where the premises will be located. \n\n"}
{"id": "861", "section": "Bingo", "subsection": "When you may not need a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": " There are some exceptions where you do not need a licence to run bingo, including  [bingo for fundraising](/licensees-and-businesses/guide/page/bingo-for-fundraising)  . \n\n Read our guide on  [how to run bingo legally](/licensees-and-businesses/guide/how-to-run-a-game-of-bingo)  to find out the rules for the type of gaming you plan to run and whether you'll need a licence or permit. \n\n"}
{"id": "862", "section": "Bingo", "subsection": "Licences and Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": " There are different types of licences that bingo businesses may need to apply for. \n\n You may need more than one of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)  .\n\n We issue operating licences and personal licences. Premises licences are issued by local licensing authorities. \n\n You'll need an operating licence to provide bingo to players in bingo halls and remote bingo services where people pay to play. \n\n\n\n* [**Guidance**  How bingo is defined \n\n The fundamental principles of bingo and how bingo is defined.](/licensees-and-businesses/guide/how-bingo-is-defined)\n* [**Guidance**  How to run bingo legally \n\n Find out more about the different kinds of gaming and check whether or not you'll need a licence.](/licensees-and-businesses/guide/how-to-run-a-game-of-bingo)\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide bingo games in a premises (non-remote) or online (remote). \n\n If you are hosting bingo games for other licensed operators to provide to players, you will need a game host licence. \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n###  Premises licence\n\n You'll need a premises licence to provide bingo to players in a non-remote setting. For example, at a bingo hall. \n\n You must apply to the licensing authority the premises is located in to get a premises licence. \n\n\n>  You'll need to apply for an operating licence  **before**  you apply for any premises licences. \n> \n> \n\n\n\n* [**Guidance**  Premises licence \n\n Information on premises licences, which businesses require one, and what you need to do before applying.](/licensees-and-businesses/page/premises-licence)\n\n###  Information from other websites\n\n We are not responsible for content on external websites. These links will open in a new tab. \n\n [Find your local council on GOV.UK](https://www.gov.uk/find-local-council \"Link opens in a new tab\")"}
{"id": "863", "section": "Bingo", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "864", "section": "Bingo", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": "* [Non-remote bingo operating licence \n\n This licence allows you to provide facilities for playing bingo games at licensed bingo premises, or in clubs and premises with alcohol licences, and where the bingo games are played on the same site. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Remote bingo operating licence \n\n This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Remote bingo game host operating licence \n\n This activity allows you to provide remote bingo under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n"}
{"id": "865", "section": "Bingo", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": "* [Non-remote bingo operating licence \n\n This licence allows you to provide facilities for playing bingo games at licensed bingo premises, or in clubs and premises with alcohol licences, and where the bingo games are played on the same site. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n"}
{"id": "866", "section": "Bingo", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": "* [Remote bingo operating licence \n\n This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Remote bingo game host operating licence \n\n This activity allows you to provide remote bingo under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n"}
{"id": "867", "section": "Bingo", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Other guidance and information\n\n Bingo-specific guidance and information. \n\n\n\n* [**Guidance**  Bingo and casino technical requirements \n\n The technical requirements that regulate bingo and casino equipment.](/licensees-and-businesses/page/bingo-and-casino-technical-requirements)\n* [**Guidance**  Age restrictions in bingo premises \n\n Guidance and information regarding the age restrictions in bingo premises.](/licensees-and-businesses/page/age-restrictions-in-bingo-premises)\n###  Equipment technical requirements\n\n These technical requirements will regulate bingo and casino equipment in two different situations: \n\n* equipment that is used on premises in Great Britain to provide casino games, and\n* bingo games to the public and equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the Act.\n\n These Requirements cover a variety of equipment including a 'live' roulette wheel and bingo tickets. They do not cover gaming machines. \n\n\n\n* [**Standards**  Bingo and casino technical requirements \n\n Bingo and casino technical requirements under section 85 and section 89 of the Gambling Act 2005.](/standards/bingo-and-casino-technical-requirements)\n"}
{"id": "868", "section": "Bingo", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": " You can apply online for a licence from us to provide bingo activities. \n\n A bingo application can take up to 6 months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you'll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n For bingo licence applications, this includes: \n\n* ownership and management structure diagrams\n* copies of your policies and procedures in relation to your obligations under the Licence Conditions and Codes of Practice (LCCP)\n* customer terms and conditions\n* rules of play\n* bank statements, audited accounts, annual returns and proof of source of funds\n* technical diagrams, software supply methods and infrastructure diagrams for remote operating applications\n* details of shareholders.\n\n You will be able to upload electronic copies of documents as part of your application. \n\n\n>  Unless we ask you to, do not send documents to us in the post. \n> \n> \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "869", "section": "Bingo", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/bingo", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. \n\n To be compliant as a licence holder, you must understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence Conditions and Codes of Practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "870", "section": " The fundamental principles of bingo ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/fundamental-principles-of-bingo", "content": " Bingo is essentially a lottery played as a game. \n\n The description in the 1978 Royal Commission report is a good place to start when understanding the characteristics of bingo: \n\n \u2018Bingo is a lottery played as a game. Each player receives for his stake a set of numbers which he has not chosen. These are marked off against numbers selected at random and announced by a caller, and the winner is the person who can first substantiate a claim to have marked off all those, or a particular section of those, in the set he has been given.- \n\n The Act distinguishes bingo from casino gaming. It provides information in  [section 65 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/65)  for separate casino and bingo operating licences and in  [section 68(3) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/68)  , excludes bingo from the \u2018other games of chance- that a casino operating licence authorises its holder to provide. \n\n##  We consider three fundamental principles of bingo\n\n##  Bingo must be played as an equal chance game\n\n##  Bingo must involve a degree of participation\n\n##  Bingo must have a clearly defined end point\n\n"}
{"id": "871", "section": " The fundamental principles of bingo ", "subsection": "We consider three fundamental principles of bingo", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/fundamental-principles-of-bingo", "content": "* bingo must be played as an equal chance game\n* bingo must involve a degree of participation\n* bingo games must have a clearly defined end point.\n"}
{"id": "872", "section": " The fundamental principles of bingo ", "subsection": "Bingo must be played as an equal chance game", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/fundamental-principles-of-bingo", "content": " In order for a game to be classed as \u2018bingo- it must meet the Act-s definition of \u2018equal chance gaming- (as opposed to casino gaming). This definition is set out in  [section 8 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/8)  . \n\n Therefore bingo must: \n\n* not involve playing or staking against a bank\n* be a game in which the chances are equally favourable. Each ticket or chance must have the same probablity of success.\n\n We see no objection to bingo players being able to select some, or all, of their numbers as long as there is a mechanism to ensure that each player has a unique set of numbers and the game still remains equal chance. We also consider that fixed odds bingo games are acceptable as long as they are structured to ensure there is no banker-s interest. \n\n We have produced a note addressing what constitutes a banker's game and how equal chance gaming differs from it. This can be found at  [Annex A](/licensees-and-businesses/guide/how-bingo-is-defined#annex-a-bankers-games-and-equal-chance-gaming)  . \n\n"}
{"id": "873", "section": " The fundamental principles of bingo ", "subsection": "Bingo must involve a degree of participation", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/fundamental-principles-of-bingo", "content": " In order to distinguish a bingo game from a straight lottery, players must be required to participate in order to be successful. \n\n Participation could, and usually does, involve human interaction with the game. For example, players actively marking their cards and/or claiming they have won. \n\n Alternatively, technology can be used to act as the participant's mode in playing out the game which the player has initiated. This is often the case in modern bingo formats such as online, bingo machines or hand held devices. In this way participation can be made up of a combination of activity taking place both within the mechanic of the game and by the player-s own actions. \n\n Bingo games where the winning numbers are pre-selected are acceptable, provided that those numbers are subsequently called or displayed. "}
{"id": "874", "section": " The fundamental principles of bingo ", "subsection": "Bingo must have a clearly defined end point", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/fundamental-principles-of-bingo", "content": " A fundamental element of a game of bingo, is that it needs to end at a predetermined point or time. This end point needs to be appropriate, realistic and clearly communicated to players. The period within which a player is able to claim a prize should be factored into the timeframe of the game. Determining who has won is part of the game. \n\n [Previous page   \n Introduction](/licensees-and-businesses/guide/page/introduction)  [Next page   \n Further guidance](/licensees-and-businesses/guide/page/further-guidance) \n\n---\n\n Last updated: 22 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "875", "section": " Bingo for fundraising ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-for-fundraising", "content": " You can raise money for charity by running a bingo night or bingo fundraiser, however you must follow the relevant rules. \n\n"}
{"id": "876", "section": " Bingo for fundraising ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-for-fundraising", "content": " Anywhere which does not have a gambling premises licence. For example, this can include things like school halls, places of worship and community spaces. \n\n However, the gaming must take place at a  **non-commercial event**  at one of these venues. \n\n The event is non-commercial if all the proceeds from the event are used for fundraising and the reasonable costs of organising the event. \n\n This includes money from: \n\n* entrance and participation fees\n* sponsorship\n* commission from traders\n* any other source.\n\n Under 18s can take part in the following kinds of 'non-commercial gaming'. \n\n There are specific rules for this kind of gaming if you want to hold it at a racetrack. \n\n You do not need a licence for this kind of gaming. However, you must make sure you follow  **all**  of these rules. \n\n"}
{"id": "877", "section": " Bingo for fundraising ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-for-fundraising", "content": " You must: \n\n* make sure the game is played as an equal chance game (essentially all players must have the same chance of winning)\n* tell everyone who is playing what good cause you-re raising money for in advance. For example, tell players you-re raising money for Cancer Research UK before the bingo night.\n\n !  **Warning  You cannot play the bingo virtually, or online in any way. You'll need a licence to run  [online bingo](/licensees-and-businesses/guide/page/running-online-bingo)  , otherwise you are breaking the law.** "}
{"id": "878", "section": " Bingo for fundraising ", "subsection": "What you can't do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-for-fundraising", "content": " You can't: \n\n* use the profits from any gaming for private gain\n* use any of the proceeds from your non-commercial event for private gain.\n"}
{"id": "879", "section": " Bingo for fundraising ", "subsection": "Profits", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-for-fundraising", "content": " You can only use the profits raised from bingo to give to the good cause you-ve advertised. \n\n You can only deduct (take away) money from the total raised to pay for reasonable costs. For example, costs for prizes, printing bingo cards or providing refreshments. \n\n You cannot make money for yourself or for your business from the event. \n\n###  What-s classed as profits\n\n Money raised from the bingo by stakes, entry or participation fees, minus costs from giving prizes or other reasonable costs. \n\n###  Third parties\n\n If a third party is selling good or services at the bingo night, for example refreshments, this won-t count as money raised for charity and can be kept by the third party. For example, if a local baker has a stand at the bingo night selling homemade cakes, they can keep any money raised from sales on the night. \n\n"}
{"id": "880", "section": " Bingo for fundraising ", "subsection": "There are two ways to run bingo for fundraising", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-for-fundraising", "content": "###  1. Non-commercial equal chance gaming\n\n You can charge players a maximum amount of \u00a38 per person for all the games at the event per day. This includes entrance or participation fees, stakes and any other payments linked to the gaming. \n\n Make sure that the amount or value paid out in prizes is below \u00a3600 in total across all\u202fplayers, unless\u202fthe event is the final in a series in\u202fwhich all of the players have previously taken part.\u202fIn this case, a higher prize fund of up to \u00a3900 is allowed. \n\n####  Example\n\n A wheelchair basketball club want to run a bingo night to raise money to buy one of their members a custom-built racing wheelchair. The organisers will let everyone taking part know the good cause the event is raising money for in advance. \n\n Players are charged no more than \u00a38 in total to take part. \n\n All the players will physically play the game of bingo together, at the local church hall which they have hired for the evening. After the event, the organisers will deduct a small amount of money to pay for the costs of buying the bingo cards and pens. The rest of the money raised will all go to the good cause. \n\n###  2. Non-commercial prize gaming\n\n You must tell everyone who is playing what good cause you-re raising money for in advance. For example, tell players you-re raising money for Cancer Research UK before the bingo night. \n\n There are no limits on stakes, prizes, participation fees or any other charges for this type of gaming. \n\n However, you must not base the value of the prizes on the number of people playing, or the amount raised by the game. \n\n####  Example\n\n The PTA of a primary school want to hold a bingo night for parents, to raise money to buy kit for their athletics team. The organisers will let everyone taking part know the charity the event is raising money for in advance. \n\n They'll also advertise all the prizes in advance. As there are no limits on the value of the prizes, local businesses have donated prizes which include a luxury hamper and a spa day. \n\n All the parents will physically play the game of bingo together, in the school-s hall. After the event, the organisers deduct a small amount of money to pay for the costs of buying the bingo cards and pens. The rest of the money raised will all go to the good cause. \n\n [Previous page   \n Bingo at a premises: prize gaming](/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence) \n\n---\n\n Last updated: 7 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "881", "section": " How to run bingo legally ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " The legal basis for bingo is complex. Make sure you carefully follow all the rules for the type of gaming you want to run. \n\n This includes playing bingo: \n\n* at home\n* in places which aren't open to the public\n* online\n* in types of clubs\n* in pubs and bars\n* in premises which already have a gambling licence\n* for fundraising.\n\n##  Residential gaming\n\n##  Where it can take place\n\n##  What you must do\n\n##  What you can't do\n\n##  Example\n\n##  Domestic gaming\n\n##  Where it can take place\n\n##  What you must do\n\n##  What you can-t do\n\n##  Example\n\n##  Online bingo\n\n##  Why you need a licence\n\n##  What you must do\n\n##  Bingo using a club gaming permit\n\n##  Where it can take place\n\n##  What you must do\n\n##  What you can-t do\n\n##  Example\n\n##  Gaming machines\n\n##  Exempt gaming in clubs and miners' welfare institutes\n\n##  Where it can take place\n\n##  What you must do\n\n##  What you can-t do\n\n##  Exempt gaming in pubs\n\n##  Where it can take place\n\n##  What you must do\n\n##  What you can-t do\n\n##  Example\n\n##  If you're holding bingo as part of a wider event\n\n##  Bingo at a premises: prize gaming\n\n##  What you must do\n\n##  What you can't do\n\n##  Additional rules\n\n##  Bingo for fundraising\n\n##  Where it can take place\n\n##  What you must do\n\n##  What you can't do\n\n##  Profits\n\n##  There are two ways to run bingo for fundraising\n\n\n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "882", "section": " How to run bingo legally ", "subsection": " Residential gaming", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Residential gaming is one of two forms of what's known as 'private gaming' - which can only take place somewhere the public can't access. \n\n"}
{"id": "883", "section": " How to run bingo legally ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Anywhere the public does not have access to. For example, a hostel or halls of residence. \n\n"}
{"id": "884", "section": " How to run bingo legally ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* physically play the game together, at the same physical location\n* make sure at least half of the people playing live at that location.\n"}
{"id": "885", "section": " How to run bingo legally ", "subsection": "What you can't do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* charge any entry fees - this includes any kind of admission fee or fee for taking part\n* make a profit from the game - even if you intend to donate the profits to charity or good causes\n* deduct from or \u2018levy- on money staked or won by players in the game. It doesn-t matter if the charge is voluntary or compulsory\n* run the game as part of a trade or business\n* play the bingo virtually, or online in any way.\n"}
{"id": "886", "section": " How to run bingo legally ", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " A group of four friends want to play a game of bingo at their student halls. They invite two more friends over to join them and everyone plays the game at the same physical location, using a bingo board game. \n\n Every player pays a \u00a31 stake and this makes up the pot of money which can be won. \n\n"}
{"id": "887", "section": " How to run bingo legally ", "subsection": " Domestic gaming", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Domestic gaming is one of two forms of what's known as 'private gaming' - which can only take place somewhere the public can't access. \n\n"}
{"id": "888", "section": " How to run bingo legally ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " In a private dwelling, such as a house. This can also include other types of accommodation used as, or as part of, a home. For example, motorhomes, houseboats and garden sheds. \n\n Under 18s can take part. \n\n"}
{"id": "889", "section": " How to run bingo legally ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* make sure the game takes place in the house or accommodation where you usually live\n* play the game on a domestic occasion. For example, a dinner party or other small gathering in your home.\n"}
{"id": "890", "section": " How to run bingo legally ", "subsection": "What you can-t do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* hold the bingo game outside of a residential setting\n* play the game in group accommodation, such as student halls of residence. See  [residential gaming](/licensees-and-businesses/guide/how-to-run-a-game-of-bingo#residential-gaming)  instead\n* charge any entry fees - this includes any kind of admission fee or fee for taking part\n* make a profit from the game - even if you intend to donate the profits to charity or good causes\n* play the bingo virtually, or online in any way.\n"}
{"id": "891", "section": " How to run bingo legally ", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Danielle invites her friends over to her house for her babyshower. One of the activities is a game of bingo. Everyone will physically play the bingo game at Danielle-s house and everyone has the same chance of winning. \n\n Every player pays a \u00a31 stake and this makes up the pot of money which can be won. \n\n"}
{"id": "892", "section": " How to run bingo legally ", "subsection": " Online bingo", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You need a licence to run any kind of online or 'remote' bingo. This includes any type of game where players would be taking part virtually. For example, you need a licence to run a bingo game played using social media or on a video call, using platforms such as Zoom. \n\n !  **Warning  If you run an online bingo game without a licence you are breaking the law.** ###  Online bingo includes bingo offered using any form of 'remote' communications\n\n This includes: \n\n* internet\n* telephone\n* television\n* radio\n* any other type of electronic or other technology that enable communication.\n"}
{"id": "893", "section": " How to run bingo legally ", "subsection": "Why you need a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " The legal basis for bingo means that even if you have good intentions (such as playing for charity) you could face a fine or criminal prosecution. \n\n You can read more in  [Section 6 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/6)  . \n\n"}
{"id": "894", "section": " How to run bingo legally ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " If you want to run  **online**  bingo you-ll need to  [apply for a remote bingo operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo)  with us. You-ll also need to comply with the relevant legal requirements and our regulatory codes. \n\n If you don-t want to apply for a licence, we-d strongly recommend choosing another activity. You can find fundraising ideas on the  [NHS Charities Together website (opens in new tab)](https://www.nhscharitiestogether.co.uk/fundraising-pack/)  . \n\n"}
{"id": "895", "section": " How to run bingo legally ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " In the following places: \n\n* [members- clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - such as working men-s clubs, branches of the Royal British Legion clubs and with political ties, or\n* miners- welfare institutes.\n\n You do not need a licence for this kind of gaming. However, you'll need to apply for a  [club gaming permit](/licensees-and-businesses/guide/club-gaming-and-machine-permits#club-gaming-permit)  with your local authority. \n\n"}
{"id": "896", "section": " How to run bingo legally ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* the game is played as an equal chance game (essentially all players must have the same chance of winning)\n* the gaming is not the main purpose of the club \u2013 it can only be an additional activity\n* every player is a member of the club, or, a guest of a member\n* children and young people under 18 are not allowed in the area of the club where the gaming is taking place\n* total stakes and prizes for the game do not exceed \u00a32,000 in a 7 day period. Otherwise, this will be classed as \u2018high turnover- bingo. If this happens, you-ll need to tell us. If it happens more than once, then you-ll need a licence\n* you charge a maximum of  **\u00a33**  in participation fees, per person and per day.\n"}
{"id": "897", "section": " How to run bingo legally ", "subsection": "What you can-t do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* run \u2018linked- games with players on other premises. For example, you cannot run a linked game between two branches of the Royal British Legion based in two locations\n* deduct from or \u2018levy- on money staked or won by players in the game. It doesn-t matter if the charge is voluntary or compulsory\n* play the bingo virtually, or online in any way.\n"}
{"id": "898", "section": " How to run bingo legally ", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " A local branch of a political club want to run a bingo night. Usually, the club meet to discuss environmental issues. Everyone taking part in the bingo night will be a member of the club, or a registered guest. \n\n There will be no under 18s taking part, and no children or young people will be allowed in the function room where the bingo will take place. The total stakes and prizes will be less than \u00a32,000. The club applies for a club gaming permit and their request for the permit is granted. \n\n"}
{"id": "899", "section": " How to run bingo legally ", "subsection": "Gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " A club gaming permit also allows you to provide a maximum of 3  [gaming machines](/licensees-and-businesses/guide/gaming-machine-categories)  from categories B3A (with agreement), B4, C or D. \n\n You can read more about  [club gaming permits](/licensees-and-businesses/guide/club-gaming-and-machine-permits#club-gaming-permit)  . \n\n"}
{"id": "900", "section": " How to run bingo legally ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You can run games like bingo and poker in the following places: \n\n* [members- clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - such as working men-s clubs, branches of the Royal British Legion and clubs with political ties\n* [Commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club)  - clubs created with the aim of making a profit, such as snooker clubs and gyms or sports facilities, where you'd pay to become a member but have no say in how the club is run.\n* miners- welfare institutes.\n"}
{"id": "901", "section": " How to run bingo legally ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* the game is played as an equal chance game (essentially all players must have the same chance of winning)\n* the gaming is not the main purpose of the club \u2013 it can only be an additional activity.\n* every player is a member of the club, or, a guest of a member\n* children and under 18s do not take part\n* total stakes and prizes for the game do not exceed \u00a32,000 in a 7 day period. Otherwise, this will be classed as \u2018high turnover- bingo. If this happens, you-ll need to tell us. If it happens more than once, then you-ll need a licence\n* you charge a maximum of  **\u00a31**  in participation fees, per person and per day.\n\n If you-re a commercial club with a  [club machine permit](/licensees-and-businesses/guide/club-gaming-and-machine-permits)  the participation fee increases to \u00a33 per person per day. "}
{"id": "902", "section": " How to run bingo legally ", "subsection": "What you can-t do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* deduct from or \u2018levy- on money staked or won by players in the game. It doesn-t matter if the charge is voluntary or compulsory\n* run \u2018linked- games with players on other premises. For example, you cannot run a linked game between two branches of the Royal British Legion based in two locations\n* play the bingo virtually, or online in any way.\n"}
{"id": "903", "section": " How to run bingo legally ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Generally, in any alcohol-licensed premises, such as pubs and bars. \n\n You do not need a licence for this kind of gaming. \n\n"}
{"id": "904", "section": " How to run bingo legally ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You must make sure: \n\n* the game is played as an equal chance game (essentially all players must have the same chance of winning)\n* children and under 18s do not take part\n* total stakes and prizes for the game do not exceed \u00a32,000 in a 7 day period. Otherwise, this will be classed as \u2018high turnover- bingo. If this happens, you-ll need to tell us. If it happens more than once, then you-ll need a licence\n* the stake limit is  **\u00a35**  per person, per game\n* all stakes are returned as prizes.\n"}
{"id": "905", "section": " How to run bingo legally ", "subsection": "What you can-t do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You can-t: \n\n* Make a profit from the game - even if you intend to donate the profits to charity or good causes\n* charge any participation fees \u2013 or any kind of admission fee\n* run \u2018linked- games with players on other premises. For example, you cannot run a linked game between two chain pubs, based in two different locations\n* deduct from or \u2018levy- on money staked or won by players in the game. It doesn-t matter if the charge is voluntary or compulsory\n* play the bingo virtually, or online in any way.\n"}
{"id": "906", "section": " How to run bingo legally ", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " The owner of a nightclub wants to run a bingo night. The club-s premises already has an alcohol licence and only adults are allowed in the club. The total stakes and prizes for the bingo will be less than \u00a32,000. All stakes will be returned as prizes. The owner of the club will give free entry to the club for the bingo night and there won-t be any other charges for people to take part. \n\n The maximum stake is charged at  **\u00a35**  per person per game. All the money raised from the bingo night will be given back as prizes. Guests will still be able to buy drinks and pay for them as usual. \n\n"}
{"id": "907", "section": " How to run bingo legally ", "subsection": "If you're holding bingo as part of a wider event", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You can charge admission costs for the overall entertainment. However, you can't charge participation fees, or any kind of entry fees for the bingo. \n\n###  Scenario\n\n A pub landlady wants to hold an entertainment evening. She plans to offer entertainment a live band, quiz and a game of bingo. The landlady can charge an entry fee \u2013 for instance \u00a310 \u2013 for the event as a whole and make a profit from the fee. However, people who will be playing bingo must be able to enter the pub without paying the entry fee. Some venues have a separate area where people can join in with bingo for free, but they can-t access the other entertainment, in order to do this. \n\n For example, the landlady can use a function room for the bingo which people will access for free (or, to pay a maximum of \u00a35 stake per person, per game). However, guests won-t be able to access the main pub to watch the band or take part in the quiz without paying the \u00a310 entry fee. \n\n"}
{"id": "908", "section": " How to run bingo legally ", "subsection": " Bingo at a premises: prize gaming ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " The rules about playing bingo as prize gaming depend on the type of premises it is played in. \n\n"}
{"id": "909", "section": " How to run bingo legally ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You must make sure you only offer the type of gaming you're permitted to, as follows: \n\n* Licensed bingo premises - any type of prize gaming\n* Adult Gaming Centre (AGC) - any type of prize gaming\n* Family Entertainment Centre (FEC) - any type of prize gaming\n* Unlicensed Family Entertainment Centre (UFEC) - can  **only**  offer equal chance prize gaming (under their gaming machine permit)\n* Travelling fairs - can  **only**  offer equal chance prize gaming, which must be ancillary (additional) to other amusements at the fair.\n\n###  Time restrictions\n\n For the following, the game of bingo must take place over  **one**  day only: \n\n* prize gaming permit holders\n* Adult Gaming Centre (AGC)\n* Family Entertainment Centre (FEC)\n* travelling fairs.\n\n\n>  These restrictions do not apply to licensed bingo premises. \n> \n> \n\n In Adult Gaming Centres, licensed and unlicensed family entertainment centres and travelling fairs, you must also make sure that: \n\n* all chances to play are allocated or acquired on the premises where the gambling is taking place and on one day\n* the game must be played and completed on the day the chances are allocated\n* the result of the game must be made public in the premises on the day the game is played.\n\n You must also follow  [additional rules](/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence#additional-rules)  - including keeping to the maximum prize limits. These depend on the type of premises, as follows. \n\n"}
{"id": "910", "section": " How to run bingo legally ", "subsection": "What you can't do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* base the value of the prizes on the number of people playing, or the amount raised by the game\n* play the bingo virtually, or online in any way.\n"}
{"id": "911", "section": " How to run bingo legally ", "subsection": "Additional rules", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You must also adhere to the following rules, including prize limits and maximum participation fees, which vary depending on the type of premises. \n\n##  Licensed bingo premises\n\n###  The rules\n\n The maximum participation fee you can charge people is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value (if under 18s are allowed on the premises). Or, the maximum prize limit is  **\u00a3100**  (if under 18s are not allowed on the premises). \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n Under 18s cannot take part in prize gaming at a bingo hall. \n\n\n\n##  Adult Gaming Centre (AGC)\n\n For example, AGCs offer games which include slots, casino-style games and fruit machines. AGCs must have a Gambling Commission licence. \n\n###  The rules\n\n The maximum participation fee is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value. \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n Under 18s  **cannot**  take part in this kind of gaming at an AGC. \n\n##  Family Entertainment Centre (FEC)\n\n They're allowed to provide an unlimited number of certain types of gaming machine in a premise which is open to all ages. FECs must have a Gambling Commission licence. \n\n###  The rules\n\n The maximum participation fee is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value. \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n##  Unlicensed Family Entertainment Centre (UFEC)\n\n Unlicensed FECs must have a permit from the local licensing authority. \n\n###  The rules\n\n The maximum participation fee is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value. \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n##  Travelling fairs\n\n###  The rules\n\n At a travelling fair, the bingo must be an ancillary (additional) amusement at the fair. For example, a travelling fair could offer bingo as well as their main attractions of fairground rides. \n\n The maximum participation fee is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value. \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n Under 18s can take part in this kind of gaming at a travelling fair. \n\n Some  [category D gaming machines](/licensees-and-businesses/guide/page/d-gaming-machines#bingo-machines)  are designed or adapted to play bingo as a prize game. "}
{"id": "912", "section": " How to run bingo legally ", "subsection": " Licensed bingo premises ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Bingo halls and clubs that hold a bingo premises licence. "}
{"id": "913", "section": " How to run bingo legally ", "subsection": " Adult Gaming Centre (AGC) ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " High-street outlets with gaming machines only available to over 18s. "}
{"id": "914", "section": " How to run bingo legally ", "subsection": " Family Entertainment Centre (FEC) ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Larger arcades which cater for a range of ages. "}
{"id": "915", "section": " How to run bingo legally ", "subsection": " Unlicensed Family Entertainment Centre (UFEC) ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Family-friendly amusement arcades and small arcades in holiday parks and resorts. "}
{"id": "916", "section": " How to run bingo legally ", "subsection": " Travelling fairs ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Made up of amusements, rides and games. "}
{"id": "917", "section": " How to run bingo legally ", "subsection": " Bingo for fundraising ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You can raise money for charity by running a bingo night or bingo fundraiser, however you must follow the relevant rules. \n\n"}
{"id": "918", "section": " How to run bingo legally ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " Anywhere which does not have a gambling premises licence. For example, this can include things like school halls, places of worship and community spaces. \n\n However, the gaming must take place at a  **non-commercial event**  at one of these venues. \n\n The event is non-commercial if all the proceeds from the event are used for fundraising and the reasonable costs of organising the event. \n\n This includes money from: \n\n* entrance and participation fees\n* sponsorship\n* commission from traders\n* any other source.\n\n Under 18s can take part in the following kinds of 'non-commercial gaming'. \n\n There are specific rules for this kind of gaming if you want to hold it at a racetrack. \n\n You do not need a licence for this kind of gaming. However, you must make sure you follow  **all**  of these rules. \n\n"}
{"id": "919", "section": " How to run bingo legally ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You must: \n\n* make sure the game is played as an equal chance game (essentially all players must have the same chance of winning)\n* tell everyone who is playing what good cause you-re raising money for in advance. For example, tell players you-re raising money for Cancer Research UK before the bingo night.\n\n !  **Warning  You cannot play the bingo virtually, or online in any way. You'll need a licence to run  [online bingo](/licensees-and-businesses/guide/page/running-online-bingo)  , otherwise you are breaking the law.** "}
{"id": "920", "section": " How to run bingo legally ", "subsection": "What you can't do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You can't: \n\n* use the profits from any gaming for private gain\n* use any of the proceeds from your non-commercial event for private gain.\n"}
{"id": "921", "section": " How to run bingo legally ", "subsection": "Profits", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": " You can only use the profits raised from bingo to give to the good cause you-ve advertised. \n\n You can only deduct (take away) money from the total raised to pay for reasonable costs. For example, costs for prizes, printing bingo cards or providing refreshments. \n\n You cannot make money for yourself or for your business from the event. \n\n###  What-s classed as profits\n\n Money raised from the bingo by stakes, entry or participation fees, minus costs from giving prizes or other reasonable costs. \n\n###  Third parties\n\n If a third party is selling good or services at the bingo night, for example refreshments, this won-t count as money raised for charity and can be kept by the third party. For example, if a local baker has a stand at the bingo night selling homemade cakes, they can keep any money raised from sales on the night. \n\n"}
{"id": "922", "section": " How to run bingo legally ", "subsection": "There are two ways to run bingo for fundraising", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "###  1. Non-commercial equal chance gaming\n\n You can charge players a maximum amount of \u00a38 per person for all the games at the event per day. This includes entrance or participation fees, stakes and any other payments linked to the gaming. \n\n Make sure that the amount or value paid out in prizes is below \u00a3600 in total across all\u202fplayers, unless\u202fthe event is the final in a series in\u202fwhich all of the players have previously taken part.\u202fIn this case, a higher prize fund of up to \u00a3900 is allowed. \n\n####  Example\n\n A wheelchair basketball club want to run a bingo night to raise money to buy one of their members a custom-built racing wheelchair. The organisers will let everyone taking part know the good cause the event is raising money for in advance. \n\n Players are charged no more than \u00a38 in total to take part. \n\n All the players will physically play the game of bingo together, at the local church hall which they have hired for the evening. After the event, the organisers will deduct a small amount of money to pay for the costs of buying the bingo cards and pens. The rest of the money raised will all go to the good cause. \n\n###  2. Non-commercial prize gaming\n\n You must tell everyone who is playing what good cause you-re raising money for in advance. For example, tell players you-re raising money for Cancer Research UK before the bingo night. \n\n There are no limits on stakes, prizes, participation fees or any other charges for this type of gaming. \n\n However, you must not base the value of the prizes on the number of people playing, or the amount raised by the game. \n\n####  Example\n\n The PTA of a primary school want to hold a bingo night for parents, to raise money to buy kit for their athletics team. The organisers will let everyone taking part know the charity the event is raising money for in advance. \n\n They'll also advertise all the prizes in advance. As there are no limits on the value of the prizes, local businesses have donated prizes which include a luxury hamper and a spa day. \n\n All the parents will physically play the game of bingo together, in the school-s hall. After the event, the organisers deduct a small amount of money to pay for the costs of buying the bingo cards and pens. The rest of the money raised will all go to the good cause. \n\n"}
{"id": "923", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-to-run-a-game-of-bingo", "content": "* [How to run bingo legally](#)\n* [Residential gaming](#residential-gaming)\n* [Domestic gaming](#domestic-gaming)\n* [Online bingo](#running-online-bingo)\n* [Bingo using a club gaming permit](#bingo-using-a-club-gaming-permit)\n* [Exempt gaming in clubs and miners' welfare institutes](#exempt-gaming-in-clubs-and-institutions)\n* [Exempt gaming in pubs](#exempt-gaming-in-pubs)\n* [Bingo at a premises: prize gaming](#bingo-at-a-premises-which-has-a-gambling-licence)\n* [Bingo for fundraising](#bingo-for-fundraising)\n\n [Print this guide](#) "}
{"id": "924", "section": " How bingo is defined ", "subsection": "Summary", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": " Bingo is a traditional form of gambling that has changed and improved rapidly in recent years. It is also the only form of gambling recognised in the  [Gambling Act 2005 (the Act) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  that does not have a specific statutory definition. The definition of bingo in the Act states that \u2018bingo- means \u2018any version of that game, irrespective of by what name it is described-. \n\n We have no intention of changing the position which was set out by Parliament. However, we are aware of the rapid and expanding product development within the sector, and we think it's important to clarify how we consider the boundaries between bingo and other forms of gambling.  This advice is to help bingo operators avoid creating and offering products that we consider to be casino games, lotteries, or fixed odds betting. \n\n\n\n##  Introduction\n\n##  The fundamental principles of bingo\n\n##  Further guidance\n\n##  Annex A: Banker-s games and equal chance gaming - January 2014\n\n##  Annex B: Key characteristics of bingo - Revised, January 2014\n\n\n\n---\n\n Last updated: 27 February 2023 \n\n Show updates to this content  Formatting issues corrected. \n\n"}
{"id": "925", "section": " How bingo is defined ", "subsection": " Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": " Since the Act came into force we have received many enquires from both the traditional bingo industry and new or potential entrants around new game formats proposed to be offered as bingo in bingo licensed premises. We have also had correspondance with The Bingo Association about how bingo is defined.  Although only the courts can provide a definitive interpretation of the law, we think it helpful to publish this advice setting out our views on the essential requirements for a gambling product recognised as bingo. \n\n\n\n Under  [section 291 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/291)  , as well as providing bingo, holders of bingo premises licences may also offer facilities for prize gaming  [1](#1)  as long as the gambling complies with the conditions attached to all bingo operating licences by the Gambling Act 2005 (Operating Licence Conditions) Regulations 2007 (SI 2007 No. 2257) which impose limits on both participation fees and prizes. \n\n Although bingo is traditonally played for a prize pool comprising players' stakes less participation fees, it may also be played for a set of prizes. These prizes are not determined by the number of people playing or the amount paid or raised by the game, therefore they are in a format which meets the definition of 'prize gaming'. This type of bingo format is often referred to as 'prize bingo', especially when played for modest prizes. \n\n Bingo of this type also meets the essential following requirements and may be offered in bingo licensed premises without relying on the specific permission contained in  [section 291 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/291)  . It also does not have to comply with the participation fee and prize limits laid down in the 2007 Regulations. \n\n"}
{"id": "926", "section": " How bingo is defined ", "subsection": " The fundamental principles of bingo", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": " Bingo is essentially a lottery played as a game. \n\n The description in the 1978 Royal Commission report is a good place to start when understanding the characteristics of bingo: \n\n \u2018Bingo is a lottery played as a game. Each player receives for his stake a set of numbers which he has not chosen. These are marked off against numbers selected at random and announced by a caller, and the winner is the person who can first substantiate a claim to have marked off all those, or a particular section of those, in the set he has been given.- \n\n The Act distinguishes bingo from casino gaming. It provides information in  [section 65 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/65)  for separate casino and bingo operating licences and in  [section 68(3) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/68)  , excludes bingo from the \u2018other games of chance- that a casino operating licence authorises its holder to provide. \n\n##  We consider three fundamental principles of bingo\n\n##  Bingo must be played as an equal chance game\n\n##  Bingo must involve a degree of participation\n\n##  Bingo must have a clearly defined end point\n\n"}
{"id": "927", "section": " How bingo is defined ", "subsection": "We consider three fundamental principles of bingo", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": "* bingo must be played as an equal chance game\n* bingo must involve a degree of participation\n* bingo games must have a clearly defined end point.\n"}
{"id": "928", "section": " How bingo is defined ", "subsection": "Bingo must be played as an equal chance game", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": " In order for a game to be classed as \u2018bingo- it must meet the Act-s definition of \u2018equal chance gaming- (as opposed to casino gaming). This definition is set out in  [section 8 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/8)  . \n\n Therefore bingo must: \n\n* not involve playing or staking against a bank\n* be a game in which the chances are equally favourable. Each ticket or chance must have the same probablity of success.\n\n We see no objection to bingo players being able to select some, or all, of their numbers as long as there is a mechanism to ensure that each player has a unique set of numbers and the game still remains equal chance. We also consider that fixed odds bingo games are acceptable as long as they are structured to ensure there is no banker-s interest. \n\n We have produced a note addressing what constitutes a banker's game and how equal chance gaming differs from it. This can be found at  [Annex A](/licensees-and-businesses/guide/how-bingo-is-defined#annex-a-bankers-games-and-equal-chance-gaming)  . \n\n"}
{"id": "929", "section": " How bingo is defined ", "subsection": "Bingo must involve a degree of participation", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": " In order to distinguish a bingo game from a straight lottery, players must be required to participate in order to be successful. \n\n Participation could, and usually does, involve human interaction with the game. For example, players actively marking their cards and/or claiming they have won. \n\n Alternatively, technology can be used to act as the participant's mode in playing out the game which the player has initiated. This is often the case in modern bingo formats such as online, bingo machines or hand held devices. In this way participation can be made up of a combination of activity taking place both within the mechanic of the game and by the player-s own actions. \n\n Bingo games where the winning numbers are pre-selected are acceptable, provided that those numbers are subsequently called or displayed. "}
{"id": "930", "section": " How bingo is defined ", "subsection": "Bingo must have a clearly defined end point", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": " A fundamental element of a game of bingo, is that it needs to end at a predetermined point or time. This end point needs to be appropriate, realistic and clearly communicated to players. The period within which a player is able to claim a prize should be factored into the timeframe of the game. Determining who has won is part of the game. \n\n"}
{"id": "931", "section": " How bingo is defined ", "subsection": " Further guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": " In June 2009 the Commission published a document entitled Key characteristics of bingo, which was particularly relevant to bingo played on bingo machines. That information, as updated and revised in the light of more recent discussions with such stakeholders, is reproduced at  [Annex B](/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014)  . \n\n We have set separate  [technical standards](/licensees-and-businesses/page/bingo-and-casino-technical-requirements)  and equipment requirements for remote and non-remote bingo respectively to which operators must comply as a condition of their licence. \n\n"}
{"id": "932", "section": " How bingo is defined ", "subsection": " Annex A: Banker-s games and equal chance gaming - January 2014", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": "###  A.1\n\n Under  [section 7(2) of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/7)  , bingo must always be \u2018equal chance gaming- in order to distinguish it from casino gaming (\u2018In this Act, \u2018casino game- means a game of chance which is not equal chance gaming-). \n\n###  A.2\n\n [Section 8(1) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/8)  says that gaming is \u2018equal chance gaming- if: \n\n* it does not involve playing or staking against a bank and\n* the chances are equally favourable to all participants.\n\n###  A.3\n\n It is important to note that these are two separate, cumulative, requirements. If a game either involves a bank or is one in which the chances as between all those playing are unequal then it is not \u2018equal chance gaming- and cannot be offered as bingo. \n\n###  A.4\n\n This note seeks to address the meaning in this context of playing or staking against a bank. \n\n###  A.5\n\n A good starting point is the definition given in \u2018The Law of Gambling- edited by Smith and Monkcom which says that in essence a game involves a bank where one player plays against all the others, winning from them the stakes  [2](#2)  that they lose and paying out to them the stakes that they win. \n\n###  A.6\n\n The most obvious types of banker-s game are those (such as roulette or blackjack) which contain an inbuilt advantage to whoever is the banker (a house or banker-s edge). The players- payments are made up entirely of stakes: the operator does not need to decide what deductions to make from stakes and never makes any such deductions. \n\n###  A.7\n\n The position is however complicated by the fact that, even if the bank does not have an edge, the game remains a banker-s game (and therefore cannot be played as bingo) if the operator acts as the bank in the sense at paragraph 2. \n\n###  A.8\n\n As a consequence, in deciding whether or not something offered as bingo is truly equal chance gaming, regard needs to be had to the following:   \n **a)**  are stakes involved at all, or merely participation fees? For instance, if the person makes a payment to participate for a prize put up by the operator, that is not a stake and the game is not a banker-s game   \n **b)**  if there are stakes, are there any circumstances in which any part of those stakes may be retained by the operator, or are they all paid out in prizes, either in that game or rolled over to later ones? If the latter, there is no bank against which the person is betting; instead the operator merely holds the prize fund on behalf of the players. \n\n###  A.9\n\n A game which has both a participation fee and stakes which are fully returned to the winning player(s) also remains \u2018equal chance- gaming. \n\n###  A.10\n\n Thus, as long as bingo operators either return all stakes in prizes or decide themselves how much to put up as prizes and separately decide how much to charge to ensure that the payouts are likely to be covered (such that they do not make a commercial loss) the format will not be a banker-s game and will (provided chances are equally favourable to all players  [3](#3)  ) meet the definition of \u2018equal chance gaming-. \n\n"}
{"id": "933", "section": " How bingo is defined ", "subsection": " Annex B: Key characteristics of bingo - Revised, January 2014", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": "###  B.1\n\n Following discussions with the Bingo Association and BACTA, the Gambling Commission published in June 2009 a list of characteristics, which it considered should be present in games, whether or not played by machine, in order for them to be classed as bingo. The Commission has recently reviewed and revised, and now republishes, this list. \n\n###  B.2\n\n The listed characteristics are particularly relevant to bingo machines, also known as video bingo terminals (VBTs). Machines that play bingo are exempt from limits on numbers, and stakes and prizes which apply to gaming machines. If these characteristics are not present it is likely that the Commission will view the machines as gaming machines and regulate them accordingly. \n\n###  B.3\n\n Manufacturers and operators should address these characteristics when developing bingo machines for bingo clubs, adult gaming centres (AGCs) and family entertainment centres (FECs) and should also note that the Commission has concerns about potential access to these machines by children and young people (those under the age of 18). At this stage we do not intend to introduce licence conditions restricting this product to over 18s in those premises that are not age restricted, as the industry has agreed to the following characteristics. However, the options to do so remains open to the Commission should issues arise. \n\n###  B.4\n\n The Commission will continue to monitor the development of bingo machines with a view to a decision, in the longer term, whether it is necessary to incorporate the characteristics in our Technical Standards, Equipment Technical Requirements and/or  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)  . In the meantime, we note that both the Bingo Association and BACTA have communicated these characteristics to their members by way of a Code of Practice. \n\n###  B.5\n\n In the following list, any reference to \u2018game- or \u2018games- means a game or games of bingo. \n\n##  Key characteristics of bingo\n\n##  Characteristics specific to bingo machines\n\n##  Regulations specific to bingo machines in AGCs/FECs\n\n##  References\n\n"}
{"id": "934", "section": " How bingo is defined ", "subsection": "Key characteristics of bingo", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": "* Players- payments must be divided between stakes and participation fees, although they may consist entirely of stake or entirely of participation fee.\n* The way that division is made must be transparent to the player and in particular there must be a notice displayed showing participation fees in a way that makes it readily accessible to players. Any stakes must be returned to players, either in the particular game or in a subsequent one.\n* Each game must be played to a single set of numbers, or symbols; drawing a second set starts a new game.\n* Any game formats must clearly be presented as offering the player the opportunity to participate in a game of bingo. This includes numbers (or symbols) being marked off and the game having the appearance of a game of bingo (rather than a gaming machine).\n* Any \u2018added prize money- stated to be available in a game, once offered (and unless the offer is specifically limited in time), must remain available until won in that or subsequent games ie: by way of rollover; the operator cannot claim them back. Prizes clearly advertised as being offered only for a limited period can be claimed back if they are not won. All prizes offered in each game must be transparent to the player.\n* Games may operate with a single player, provided there is a meaningful opportunity for other players to participate in the same game.\n* The game must comply with the requirements of the Gambling Act 2005 and must be capable of audit, where appropriate, to demonstrate legal compliance. Such audit data will demonstrate for example how players- payments are split between stakes and participation fees and that all stakes are returned to the players, either in that game or subsequent games.\n"}
{"id": "935", "section": " How bingo is defined ", "subsection": "Characteristics specific to bingo machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": "* The speed of game, including the time taken to join, should be similar to that of an interval game. Games must not have an auto play function.\n* The machines must provide a facility for the player to extend the playing time by a minimum of 100%.\n* The amount that can be staked in a set period should be no greater than on a Category C machine.\n"}
{"id": "936", "section": " How bingo is defined ", "subsection": "Regulations specific to bingo machines in AGCs/FECs", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": "* the nature or size of the prize offered may not be determined by the number of persons playing; or the amount paid for or raised by the game\n* bingo machines in FECs will not be made available in areas where children and young people (those under the age of 18) are permitted.\n"}
{"id": "937", "section": " How bingo is defined ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": " 1  [Gambling Act 2005 section 288 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/288)  \u2013 Meaning of \u2018prize gaming- Gaming is prize gaming for the purposes of this Act if neither the nature nor the size of a prize played for is determined by reference to:   \n (a) The number of people playing   \n (b) The amount paid for or raised by the gaming.   \n 2  The 2005 Act-s definition of a stake is: \u2018an amount paid or risked in connection with gambling and which either   \n (a) is used in calculating the amount of winnings or value of the prize that the person making the stake receives if successful   \n (b) is used in calculating the total amount of winnings or value of the prizes in respect of the gambling in which the person making the stake participates.-   \n 3  Case law establishes that the fact that a player in bingo may purchase more than one card does not make the chances unequal as between players; such a player will have paid for two or more chances to win and not a chance to win two or more times what another player can win.   \n\n\n"}
{"id": "938", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/how-bingo-is-defined", "content": "* [How bingo is defined](#)\n* [Introduction](#introduction)\n* [The fundamental principles of bingo](#fundamental-principles-of-bingo)\n* [Further guidance](#further-guidance)\n* [Annex A: Banker-s games and equal chance gaming - January 2014](#annex-a-bankers-games-and-equal-chance-gaming)\n* [Annex B: Key characteristics of bingo - Revised, January 2014](#annex-b-key-characteristics-of-bingo-revised-january-2014)\n\n [Print this guide](#) "}
{"id": "939", "section": "Bingo and casino technical requirements", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/bingo-and-casino-technical-requirements", "content": " These requirements cover a variety of equipment including live roulette wheels and bingo tickets. They do not cover gaming machines or remote and gambling software technical standards. \n\n\n>  [LCCP: Licence condition 2.3.2](/licensees-and-businesses/lccp/condition/2-3-2-bingo-equipment-specifications) \n> \n>  [LCCP: Licence condition 2.3.3](/licensees-and-businesses/lccp/condition/2-3-3-casino-equipment-specifications) \n> \n> \n\n These technical requirements regulate bingo and casino equipment in two different situations: \n\n* equipment that is used on premises in Great Britain to provide casino games and bingo games to the public\n* equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  .\n\n\n\n---\n\n Last updated: 6 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "940", "section": "Age restrictions in bingo premises", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/age-restrictions-in-bingo-premises", "content": " Although the law does not prevent under 18s from entering bingo clubs, the industry generally chooses to apply a no under 18s policy. \n\n Under 18s are allowed in licensed commercial bingo clubs but they must not take part in playing bingo or any other forms of gambling whilst on the premises.   \n If your bingo club has  [category B or C gaming machines](/licensees-and-businesses/guide/gaming-machine-categories)  these must be separated from areas where under 18s are allowed. \n\n"}
{"id": "941", "section": "Age restrictions in bingo premises", "subsection": "Employment of children and young people in bingo premises", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/age-restrictions-in-bingo-premises", "content": " If you employ children (those aged under 16) or young people (16 or 17) you should be aware that it is an offence for them to provide facilities for playing bingo or to perform any function in connection with a gaming machine, including servicing or cleaning them. \n\n It is an offence to employ children to perform any function on the premises when you are running a bingo game. You can, however, employ young people to perform any function not related to gambling when bingo games are taking place. \n\n You should have policies and procedures designed to ensure that: \n\n* children and young people are never asked to perform the tasks previously mentioned\n* all your staff, including those who are children or young people themselves, are instructed about the laws relating to access to gambling by children and young people.\n\n You should consider adopting the policy that children are not employed to work on bingo licensed premises when the premises are open for business and that children or young people are not asked to work in areas where there are gaming machines. \n\n See  [ordinary code 3.6.2](/licensees-and-businesses/lccp/condition/3-6-2-bingo)  in our Licence Conditions and Codes of Practice. \n\n"}
{"id": "942", "section": "Age restrictions in bingo premises", "subsection": "Relatives of key members of staff at bingo premises", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/age-restrictions-in-bingo-premises", "content": " We suggest that close relatives of members of staff in certain roles, for example callers, managers and cashiers, should not be allowed to play bingo in those clubs. \n\n"}
{"id": "943", "section": "Age restrictions in bingo premises", "subsection": "Bingo at private members- clubs and institutes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/age-restrictions-in-bingo-premises", "content": " For private members clubs and institutes, under 18s can participate in private or non-commercial bingo provided they are members of the club or institute in which the bingo is offered. This also applies to guests of members. \n\n However, club membership rules often impose an age limit of 18 before a person may join, this could also apply to guests. If this is the case under 18s could not participate in any bingo offered. \n\n###  Examples include:\n\n* working men-s clubs\n* branches of the Royal British Legion\n* clubs with political affiliations.\n\n\n\n---\n\n Last updated: 2 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "944", "section": "Casino", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": " Information for casinos under the 1968 and 2005 Acts. \n\n"}
{"id": "945", "section": "Casino", "subsection": " Licences and fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#casino-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Economic Crime Levy](#casino-the-economic-crime-levy)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Premises licence](#casino-licences-and-fees-premises)\n"}
{"id": "946", "section": "Casino", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Casino games](#casino-legislation-and-policies-policies-and-guidance)\n* [Equipment technical requirements](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)\n"}
{"id": "947", "section": "Casino", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": "* [Information you-ll need for your application](#casino-getting-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "948", "section": "Casino", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "949", "section": "Casino", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": " The Gambling Act 2005 defines a casino as an arrangement whereby people are given an opportunity to participate in one or more casino games. \n\n You can read more about the legal definition of casinos in  [Part 1 section 7 of the Gambling Act 2005 (opens in a new tab)]( https://www.legislation.gov.uk/ukpga/2005/19/section/7)  . \n\n"}
{"id": "950", "section": "Casino", "subsection": "Licences and fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": " There are different types of licence that casino businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide casino games in a premises (non-remote) or online (remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Economic Crime Levy\n\n The Economic Crime Levy is an annual charge on entities who are supervised under the  [Money Laundering Regulations (opens new tab)](https://www.legislation.gov.uk/uksi/2017/692/made)  . \n\n\n\n* [**Guidance**  The Economic Crime Levy \n\n Gambling Commission's guidance on the Economic Crime Levy and how licensed casino operators can prepare for it.](/guidance/the-economic-crime-levy)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Premises licence\n\n You will need a premises licence to provide casino games to players in a non-remote setting. You will need to apply to the licensing authority the premises is located, to get a premises licence. \n\n\n>  You will need to apply for an operating licence, before you apply for any premises licences. \n> \n> \n\n\n\n* [**Guidance**  Casino permitted areas \n\n The local licensing authority areas permitted to site small and large casinos.](/licensees-and-businesses/page/casino-permitted-areas)\n"}
{"id": "951", "section": "Casino", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "952", "section": "Casino", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n* [Non-remote 1968 Act casino operating licence \n\n If you wish to operate a casino premises which was originally granted permissions under the Gaming Act 1968, and which converted under the \u2018grandfathering- arrangements of the Gambling Act 2005, you should contact us to find out what you need to do. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [Non-remote 2005 Act casino operating licence \n\n Fees for non-remote Casino 2005 Act operating licences have been based on annual gross gambling yield (GGY) rather than the type of premises licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [Remote casino game host operating licence \n\n This activity allows you to provide remote casino under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n* [Remote casino operating licence \n\n This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n"}
{"id": "953", "section": "Casino", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n* [Non-remote 1968 Act casino operating licence \n\n If you wish to operate a casino premises which was originally granted permissions under the Gaming Act 1968, and which converted under the \u2018grandfathering- arrangements of the Gambling Act 2005, you should contact us to find out what you need to do. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [Non-remote 2005 Act casino operating licence \n\n Fees for non-remote Casino 2005 Act operating licences have been based on annual gross gambling yield (GGY) rather than the type of premises licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n"}
{"id": "954", "section": "Casino", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": "* [Remote casino game host operating licence \n\n This activity allows you to provide remote casino under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n* [Remote casino operating licence \n\n This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n"}
{"id": "955", "section": "Casino", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Casino games\n\n The following guidance is specific to casino games, and is relevant to those who hold a casino licence. \n\n\n\n* [**Guidance**  Casino games \n\n Gambling businesses may offer new casino games without obtaining approval from the Gambling Commission.](/licensees-and-businesses/page/casino-games)\n###  Equipment technical requirements\n\n These technical requirements will regulate bingo and casino equipment in two different situations: \n\n* equipment that is used on premises in Great Britain to provide casino games, and\n* bingo games to the public and equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the Act.\n\n These Requirements cover a variety of equipment including a 'live' roulette wheel and bingo tickets. They do not cover gaming machines. \n\n\n\n* [**Standards**  Bingo and casino technical requirements \n\n Bingo and casino technical requirements under section 85 and section 89 of the Gambling Act 2005.](/standards/bingo-and-casino-technical-requirements)\n"}
{"id": "956", "section": "Casino", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": " You can apply online for a licence from us to provide casino activities. \n\n A casino application can take up to x months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you-ll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "957", "section": "Casino", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/casino", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "958", "section": "Casino permitted areas", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/casino-permitted-areas", "content": " Casinos are only permitted in certain areas within Great Britain. \n\n"}
{"id": "959", "section": "Casino permitted areas", "subsection": "Casino premises licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/casino-permitted-areas", "content": " New casinos under the  [Gambling Act 2005 (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)  are restricted to the following areas. \n\n The following local licensing authority areas can site one  **small**  casino: \n\n* Bath and North East Somerset District Council\n* East Lindsey District Council\n* Luton Borough Council\n* Scarborough Borough Council\n* Swansea City and County Council\n* Torbay Borough Council\n* Wigtown Divisional Licensing Board in the area of Dumfries and Galloway Council\n* Wolverhampton City Council.\n The following local licensing authority areas can site one  **large**  casino: \n\n* Great Yarmouth Borough Council\n* Kingston upon Hull City Council\n* Leeds City Council\n* Middlesbrough Borough Council\n* Milton Keynes Borough Council\n* Newham London Borough Council\n* Solihull Metropolitan Borough Council\n* Southampton City Council.\n To find out more you can contact the local licensing authorities.  [Find your local council on GOV.UK (opens in new tab).](https://www.gov.uk/find-local-council) \n\n"}
{"id": "960", "section": "Casino permitted areas", "subsection": "How the regions were decided", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/casino-permitted-areas", "content": " The regions are based on a historical division that was established under the previous regulatory framework by the Gaming Board for Great Britain working under the Gaming Act 1968. \n\n"}
{"id": "961", "section": "Casino permitted areas", "subsection": "Gaming Act 1968", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/casino-permitted-areas", "content": " If you run a  [1968 Act casino](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)  , you should already have a premises licence from your local licensing authority. \n\n The Valuation Office Agency (VOA) has more information about 1968 Act casinos, including the legal framework. Read the  [casinos section of the VOA's rating manual on GOV.UK (opens in new tab)](https://www.gov.uk/guidance/rating-manual-section-6-part-3-valuation-of-all-property-classes/section-210-casinos-and-gambling-clubs)  . \n\n\n\n---\n\n Last updated: 14 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "962", "section": "Casino games", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/casino-games", "content": " Casino businesses are free to offer new casino games, and new side bets or variants on existing games, without having to obtain approval from the Gambling Commission. \n\n\n>  No games are prohibited at the moment but we can publish a list of games that must not be offered should we feel it is necessary. \n> \n> \n\n"}
{"id": "963", "section": "Casino games", "subsection": "Display of rules", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/casino-games", "content": " Player information on the rules of each type of casino game on offer and a players- guide to the house edge (giving the odds offered) must be displayed in each casino. \n\n [LCCP: Social responsibility code 4.2.1](/licensees-and-businesses/lccp/condition/4-2-1-casino) \n\n\n\n---\n\n Last updated: 3 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "964", "section": "Gaming machines and software", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": " Policies for gaming machines and gambling software including technical standards, testing strategies and test houses. \n\n"}
{"id": "965", "section": "Gaming machines and software", "subsection": " Licences and Fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#gaming-machines-and-software-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n"}
{"id": "966", "section": "Gaming machines and software", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Technical standards](#generic-technical-standards)\n"}
{"id": "967", "section": "Gaming machines and software", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": "* [Information you'll need for your application](#gaming-machines-and-software-getting-a-licence-information-youll-need-for)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "968", "section": "Gaming machines and software", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "969", "section": "Gaming machines and software", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": " Gaming machines and software is an in-depth sector. The wide definition of gaming machines is a machine that is designed or adapted for use by people to gamble (whether or not it can be used for other purposes). \n\n You can read more about the legal definition of gaming machines and software in  [Section 235 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/notes/division/5/3/10/30/1 )  . \n\n"}
{"id": "970", "section": "Gaming machines and software", "subsection": "Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": " Guidance for gaming machines and software. \n\n\n\n* [**Guidance**  Gaming machine categories \n\n A gaming machine is defined by the Gambling Act 2005 as a machine that is designed or adapted for use by individuals to gamble.](/licensees-and-businesses/guide/gaming-machine-categories)\n* [**Guidance**  Gaming machine 'In Game' gambles \n\n Guidance on what constitutes 'in game' gambles and the regulations around them.](/licensees-and-businesses/guide/guidance-note-on-gaming-machine-in-game-gambles)\n* [**Guidance**  Lottery ticket vending machines \n\n Information on lottery vending machines and the regulations around them.](/licensees-and-businesses/guide/lottery-ticket-vending-machines)\n* [**Guidance**  When a machine is available for use \n\n Information on when we consider a game machine to be available to use and common questions around this.](/licensees-and-businesses/guide/when-a-machine-is-available-for-use)\n* [**Guidance**  Non-complex cat D gaming machines (crane grabs) \n\n Certain types of machine currently operated as skill with prize (SWP).](/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs)\n"}
{"id": "971", "section": "Gaming machines and software", "subsection": "Licences and Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": " There are different types of licence that gaming machine and or software businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide gaming machines and or software in a premises (non-remote) or online (remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n"}
{"id": "972", "section": "Gaming machines and software", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "973", "section": "Gaming machines and software", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n* [Non-remote gambling software licence \n\n This licence allows you to manufacture, supply, install or adapt gambling software through means of non-remote communication, such as by uploading to CD or memory stick. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence)\n* [Non-remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Non-remote general betting standard operating licence \n\n This licence allows you to provide betting facilities at betting shops and at tracks and or courses. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n"}
{"id": "974", "section": "Gaming machines and software", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n* [Non-remote gambling software licence \n\n This licence allows you to manufacture, supply, install or adapt gambling software through means of non-remote communication, such as by uploading to CD or memory stick. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence)\n* [Non-remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Non-remote general betting standard operating licence \n\n This licence allows you to provide betting facilities at betting shops and at tracks and or courses. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n"}
{"id": "975", "section": "Gaming machines and software", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": "* [Remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n"}
{"id": "976", "section": "Gaming machines and software", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Technical standards\n\n All licence holders must comply with our technical standards and requirements. However, these standards should not be used as a measure of reliability, quality or security. \n\n These standards and requirements permit equivalence between different types of technology and do not specify proprietary products or technologies. \n\n Testing regimes for these standards will permit equivalent international standards (ISO). \n\n\n\n* [**Guidance**  Remote gambling and software technical standards (RTS) guidance \n\n Gambling software and remote operating licence holders (including ancillary remote betting) are required to comply with our remote technical standards (RTS).](/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards)\n* [**Standards**  Remote gambling and software technical standards (RTS) \n\n Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.](/standards/remote-gambling-and-software-technical-standards)\n* [**Strategy**  Testing strategy for compliance with remote gambling and software technical standards \n\n Requirements for the timing and procedures for the testing of remote gambling products.](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)\n* [**Guidance**  Test houses \n\n All gambling products must have been tested by an approved test house before they are released to the market.](/licensees-and-businesses/page/test-houses)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n* [**Guidance**  Technical standards: security requirements \n\n Our testing strategy requires a third party annual security audit against particular sections of ISO/IEC 27001:2013.](/licensees-and-businesses/page/technical-standards-security-requirements)\n* [**Guidance**  Security audit advice \n\n For holders of all remote gambling operator licences including specified remote lottery licences.](/licensees-and-businesses/guide/security-audit-advice)\n"}
{"id": "977", "section": "Gaming machines and software", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": " You can apply online for a licence from us to provide gaming machine and or software activities. \n\n An application for gaming machines and or software can take up to x months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you'll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "978", "section": "Gaming machines and software", "subsection": "When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#generic-technical-standards)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "979", "section": " Gaming machine 'In Game' gambles ", "subsection": "Background", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/guidance-note-on-gaming-machine-in-game-gambles", "content": "##  Regulation 2(2) in both the Gaming Machine (Circumstances of Use) Regulations 2007 and the Categories of Gaming Machine Regulations 2007 effectively states:\n\n##  Section 7.22 of the Explanatory Memorandum to the Circumstances of Use Regulations clarifies that:\n\n Note that regulation gives an exemption for Penny Falls machines (Pushers)  The regulation prevents the development of parallel games but may also be applied to games which permit secondary or subsequent gambles with funds won during earlier parts of the game. However, it must always be remembered that ultimately only a court can provide a definitive interpretation of the law. \n\n In response to calls for clarification, the Commission is providing this guidance with a considered view of how this regulation should be appropriately applied in the absence of relevant case law. But this clarification does not dilute the responsibility of manufacturers, suppliers and operators to obtain the necessary legal advice to ensure their products do not breach the legislation. \n\n Some types of in-game gambles potentially covered by this restriction were in place prior to the Gambling Act 2005 coming into force and many still exist today; other versions of secondary or subsequent gambles have been more recently developed and push the boundaries to a point where the Commission is of the view that the statutory maximum stake is being exceeded in such games. \n\n We are concerned about ensuring that the statutory maximum stake level is not circumvented on gaming machines but are also conscious that we do not want to stifle legitimate innovation or player enjoyment. Whilst it cannot be prescriptive, this guidance will, it is hoped, make clear to manufacturers and operators where we consider the boundaries lie in game design around the subject of in-game gambles. It is offered in order to help (gaming machine) game designers understand the acceptable boundaries of further gambling a win, which is also referred to as an \u2018in-game- or a \u2018secondary- gamble. \n\n Apart from providing clarification as to the scope of regulation 2(2) as previously stated, nothing in this guidance shall be taken to, in any way, replace or over-rule existing Regulations and Technical Standards. \n\n Following this guidance does not guarantee compliance with the Legislation or Gaming Machine Technical Standards (GMTS). \n\n This guidance could be developed further and/or could possibly be included within the Gaming Machine Technical Standards (GMTS); the need for this (or not) will be determined by the response to this guidance over time. \n\n##  Terms used (for the purpose of this guidance only)\n\n##  Guidance\n\n##  Citations and references\n\n\n\n---\n\n Last updated: 8 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "980", "section": " Gaming machine 'In Game' gambles ", "subsection": "Regulation 2(2) in both the Gaming Machine (Circumstances of Use) Regulations 2007 and the Categories of Gaming Machine Regulations 2007 effectively states:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/guidance-note-on-gaming-machine-in-game-gambles", "content": " 'a person is to be treated as using a gaming machine once, even where he uses the machine to gamble more than once, if the payment for each gamble is made before he is able to know the result of any of them'. \n\n"}
{"id": "981", "section": " Gaming machine 'In Game' gambles ", "subsection": "Section 7.22 of the Explanatory Memorandum to the Circumstances of Use Regulations clarifies that:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/guidance-note-on-gaming-machine-in-game-gambles", "content": " This regulation will prevent the development of parallel games, which enables a player to start a \u201cgame\u201d once and the machine makes a number of determinations at the same time. Such machines seek to circumvent the maximum stake and prize limits, by enabling a player to stake, simultaneously, multiples of the maximum stake permitted for its category of machine. The Department is clear that such practices should be outlawed. \n\n"}
{"id": "982", "section": " Gaming machine 'In Game' gambles ", "subsection": " Terms used (for the purpose of this guidance only)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/guidance-note-on-gaming-machine-in-game-gambles", "content": " Primary gamble:  The first gamble (or gambles) that occur when the game begins. The primary gamble(s) end at the point the player is first able to collect any winnings from the game. (Primary gambles are often called the base game).  Secondary gamble:  Any gamble that occurs following the primary gamble. Secondary gambles only risk funds won during the primary gamble, or previous secondary gambles within the same game \u2013 if new funds are risked then it becomes a new game with a new primary gamble and is not a secondary gamble. (Secondary gambles are often called the feature game).  Game:  The entirety of the gambles that occur, encompassing the primary gamble(s) and all secondary gambles. (The base game plus any feature game). A game on a gaming machine may also be considered as: \u201cA defined sequence of activities, during which one or more gambles may be offered or undertaken at various points, until a definitive endpoint  [1](#1)  is reached, whereupon the player collects any prize won.\u201d  Casino Banker-s Game  [2](#2)  :  A gaming machine representation of a recognised table based casino banker-s game. This includes a game calling itself something else but using essentially the same game mechanic as a recognised table based casino banker-s game. Poker  [3](#3)  , as played on a gaming machine, is typically not a casino banker-s game. "}
{"id": "983", "section": " Gaming machine 'In Game' gambles ", "subsection": " Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/guidance-note-on-gaming-machine-in-game-gambles", "content": "###  Primary gamble:\n\n* If a game consists of only a primary gamble, then there are no further restrictions in this guidance.\n* The primary gamble, prior to any secondary gamble, shall not involve a casino banker-s game.\n\n###  Secondary gamble(s):\n\n* If each secondary gamble within a game does not exceed the statutory maximum stake (for the category of machine concerned), then there are no further restrictions in this guidance \u2013 subject to the bullet points below.\n* If multiple secondary gambles occur without player involvement between each gamble, any wins awarded shall be paid to the win meter (or players- bank) as they occur.\n* Secondary gambles involving a casino banker-s game shall be limited to one iteration. They shall cease when the normal game endpoint  [4](#4)  is reached.\n"}
{"id": "984", "section": " Gaming machine 'In Game' gambles ", "subsection": "Citations and references", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/guidance-note-on-gaming-machine-in-game-gambles", "content": " 1  Note that recognised table based casino banker-s games (such as roulette) have definitive endpoints.   \n 2  Used in connection with a gaming machine in this guidance only.   \n 3  Some versions of poker played in casinos are casino banker-s games. If such a version of poker is presented on a gaming machine, then it shall be considered to be a casino banker-s game.   \n 4  The \u2018normal game endpoint- shall be considered to be the same as the endpoint found on the recognised table based version of the casino banker-s game being played.   \n\n\n"}
{"id": "985", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/guidance-note-on-gaming-machine-in-game-gambles", "content": "* [Gaming machine 'In Game' gambles](#)\n* [Terms used (for the purpose of this guidance only)](#terms-used-for-the-purpose-of-this-guidance-only)\n* [Guidance](#guidance)\n\n [Print this guide](#) "}
{"id": "986", "section": " Lottery ticket vending machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": " Lottery ticket vending machines usually dispense a scratchcard or pull-tab lottery ticket following the insertion of the cost of the ticket into the machine. \n\n The machines only dispense a pre-determined ticket - there must be no element of skill or game play required by the purchaser and the machine must not determine the outcome of the lottery or display the result within an interval of less than one hour if it is to avoid being classed as a gaming machine and subject to the requirements for  [gaming machines](/licensees-and-businesses/guide/gaming-machine-categories)  . \n\n##  Lottery ticket vending machines and B3A gaming machines\n\n##  Manufacture or supply of lottery ticket vending machines\n\n##  How lottery ticket vending machines can be used\n\n##  For Gambling Commission licensed society lotteries\n\n##  For local authority registered society lotteries\n\n##  Location of lottery ticket vending machines\n\n##  Files\n\n"}
{"id": "987", "section": " Lottery ticket vending machines ", "subsection": " Lottery ticket vending machines and B3A gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": " Lottery ticket vending machines should not be confused with  [B3A gaming machines](/licensees-and-businesses/guide/page/b3a-gaming-machines)  that offer lottery style games but are classed as gaming machines and subject to separate and specific requirements under  [section 235 of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/235)  . \n\n See our advice,  [Comparing lottery ticket dispensers and category B3A gaming machines quick guide](#2FuQ1QOrH6kBUQ0TJja2k8)  which provides further advice on the difference between lottery ticket vending machines and B3A gaming machines. \n\n"}
{"id": "988", "section": " Lottery ticket vending machines ", "subsection": " Manufacture or supply of lottery ticket vending machines ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": " No specific permission is required to manufacture or supply lottery ticket vending machines but those who supply them can only supply the machine to a licensed or registered society lottery,  [External Lottery Manager (ELM)](/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries)  or the promoter of a private lottery. \n\n The suppliers of such machines must be careful to ensure that the services they offer do not constitute \u2018promoting a lottery- (see  [Section 252 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252#:~:text=252Promoting%20a%20lottery&text=(1)For%20the%20purposes%20of,the%20arrangements%20for%20a%20lottery.&text=(k)uses%20premises%20for%20the,the%20administration%20of%20a%20lottery.))  . If the machine supplier is promoting a lottery they will need to be licensed by the Gambling Commission as an External Lottery Manager. \n\n"}
{"id": "989", "section": " Lottery ticket vending machines ", "subsection": " How lottery ticket vending machines can be used", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": " Lottery ticket vending machines can only be used to dispense society lottery tickets (Gambling Commission licensed and local authority registered) and tickets in private lotteries such as private society lotteries in private members clubs. \n\n Lottery ticket vending machines are subject to the same restrictions and requirements as any lottery, dependent of course, on what type of lottery is being promoted and therefore dispensed from the machine(s). \n\n If a lottery ticket vending machine is dispensing a local authority registered society lottery, or a Gambling Commission licensed society lottery or a private lottery (eg private society lottery), it will be the relevant regulatory requirements that apply and any restrictions those lotteries place on where and how tickets can be sold. \n\n"}
{"id": "990", "section": " Lottery ticket vending machines ", "subsection": " For Gambling Commission licensed society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": " Licensed society lotteries can sell tickets anywhere apart from on a street (for example, any bridge, road, lane, footway), which means they can be sold via lottery ticket vending machines.  If lottery ticket vending machines are being used to dispense and sell licensed society lottery tickets the society and external lottery manager (ELM) (if one is used) maintain overall responsibility for the lottery. They must ensure the lottery adheres to the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  attached to the society or ELM licence which includes having the required age verification, self-exclusion, problem gambling and social responsibility policies and procedures in place as well as adherence to any other relevant regulations. \n\n It is also the responsibility of the society or ELM to ensure that lottery ticket vending machines are sited in a place either with supervision or oversight so that only those 16 or over can play and the machines have adequate age signage. \n\n Lottery tickets being dispensed must meet the relevant ticket requirements set out in the LCCP. \n\n Societies licensed with the Commission must also take account of our guidance on providing information to lottery players when dispensing and selling lottery tickets. See our guidance  [Information to lottery players: proceeds and prizes](/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes)  for more information. \n\n"}
{"id": "991", "section": " Lottery ticket vending machines ", "subsection": " For local authority registered society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": " Local authority registered society lotteries can also sell lottery tickets via lottery ticket vending machines. If the lottery ticket vending machine is selling tickets on behalf of an LA registered society they must adhere to  [Schedule 11, Part 4 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/schedule/11)  . \n\n If lottery ticket vending machines are being used to dispense local authority registered society lottery tickets the society maintains overall responsibility for the lottery which includes ensuring it adheres to all the relevant legislative requirements attached to an LA registered society lottery registration and any other relevant regulations. \n\n\n>  It is also the responsibility of the society to ensure that lottery ticket vending machines are sited in a place either with supervision or oversight so that only those 16 or over can play and the machines have adequate age signage. \n> \n> \n\n Lottery tickets being dispensed must meet the relevant ticket requirements set out in Schedule 11, Part 4 of the Gambling Act 2005. \n\n"}
{"id": "992", "section": " Lottery ticket vending machines ", "subsection": " Location of lottery ticket vending machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": " Lottery ticket vending machines that are selling Gambling Commission licensed or local authority registered society lottery tickets can be sited in a number of places, such as: \n\n##  Pubs\n\n Alcohol-licensed premises such as pubs can site lottery ticket vending machines but they must be sited on behalf of, or by, a licensed or registered society lottery and must adhere to the relevant sections of the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  ,  [LCCP](/licensees-and-businesses/lccp/online)  and social responsibility measures (eg age verification) as previously set out. \n\n It is important to remember that the pub is acting as a retailer and the society remains responsible for the lottery. The society must ensure the publican has received the required age verification, self-exclusion, problem gambling and social responsibility training before siting the machines. It is also imperative that there are policies and procedures in place which have been agreed between the society and publican for cash handling and the reconciliation and banking of ticket sales. \n\n##  Retailers\n\n Shops can also site lottery ticket vending machines but they must also be on behalf of, or by, a licensed or registered society lottery and again it must adhere to the relevant sections of  [the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  ,  [LCCP](/licensees-and-businesses/lccp/online)  and social responsibility measures (eg age verification).  The shop is acting as a retailer and the society remains responsible for the lottery. The society must ensure the retailer has received the required age verification, self-exclusion, problem gambling and social responsibility training before siting the machines. It is also imperative that there are policies and procedures in place which have been agreed between the society and retailer for cash handling and the reconciliation and banking of ticket sales. \n\n\n\n##  Gambling-licensed premises\n\n Society lottery tickets can be sold on gambling licensed premises (in England and Wales and Scotland) via lottery ticket vending machines but again they must be sited on behalf of, or by, a licensed or registered society lottery and it must adhere to the relevant sections of  [the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  ,  [LCCP](/licensees-and-businesses/lccp/online)  and social responsibility measures (eg age verification).  [Mandatory and default conditions for England and Wales (opens in a new tab)](https://www.legislation.gov.uk/uksi/2007/1409/regulation/3/made)  prohibit the sale of tickets in a private lottery or customer lottery on any gambling licensed premises.  [Conditions on gambling licensed premises in Scotland (opens in a new tab)](https://www.legislation.gov.uk/ssi/2007/266/regulation/3/made)  allow for the sale of tickets in customer lotteries on any gambling licensed premises but not private lotteries. \n\n The gambling licensed premises is acting as a retailer and the society remains responsible for the lottery. The society must ensure the premises owner and employees have received the required age verification, self-exclusion, problem gambling and social responsibility training before siting the machines. It is also imperative that there are policies and procedures in place which have been agreed between the society and premises for cash handling and the reconciliation and banking of ticket sales. \n\n\n\n##  Other places lottery ticket vending machines can be used\n\n"}
{"id": "993", "section": " Lottery ticket vending machines ", "subsection": "Other places lottery ticket vending machines can be used", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": " Lottery ticket vending machines can also be used to dispense tickets in private lotteries such as private society lotteries. \n\n###  Private members clubs\n\n Lottery ticket vending machines can be sited and used in private members- clubs in two ways. \n\n Firstly the lottery ticket vending machine can be operated as a private society lottery and the lottery in question would need to adhere to  [Part 2 of Schedule 11 of the Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/schedule/11)  . In this scenario the club would not need a licence from the Gambling Commission or the local authority to site the machine or operate the lottery, neither does the machine supplier need a licence. The ticket requirements for a private society lottery are set out at Part 2 of Schedule 11 of the Gambling Act 2005. \n\n No age restrictions apply to this type of lottery.  Private societies are permitted to run private society lotteries to raise proceeds for the purposes for which the society is conducted, or to raise funds to support another charity or good cause. \n\n The second way a lottery ticket vending machine can be operated in a private member-s club is by dispensing Gambling Commission licensed or local authority registered society lottery tickets. There are specific regulatory requirements which must be adhered to when selling society lottery tickets (see above). \n\n In this scenario no specific permission is required to manufacture or supply lottery ticket vending machines but those who supply them can only supply the machine to a society lottery or External Lottery Manager (ELM). \n\n Suppliers must be careful to ensure that the services they offer do not constitute \u2018promoting a lottery- (see  [section 252 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252#:~:text=252Promoting%20a%20lottery&text=(1)For%20the%20purposes%20of,the%20arrangements%20for%20a%20lottery.&text=(k)uses%20premises%20for%20the,the%20administration%20of%20a%20lottery.)  . If the machine supplier is promoting a lottery they will need to be licensed by the Gambling Commission as an External Lottery Manager. \n\n"}
{"id": "994", "section": " Lottery ticket vending machines ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Organising small lotteries \n\n application/pdf PDF 244.5 kB](//assets.ctfassets.net/j16ev64qyf6l/5p756U3GQ8tAWNATMCsjXv/2d551ab64eef38357ad37324ffa8eb49/Organising-small-lotteries.pdf) [Comparing lottery ticket dispensers and category b3a gaming machines quick guide \n\n application/pdf PDF 236.6 kB](//assets.ctfassets.net/j16ev64qyf6l/2FuQ1QOrH6kBUQ0TJja2k8/b67d3c3e7fb101501346c1064a79b243/Comparing-lottery-ticket-dispensers-and-category-b3a-gaming-machines-quick-guide.pdf)\n\n---\n\n Last updated: 8 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "995", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-ticket-vending-machines", "content": "* [Lottery ticket vending machines](#)\n* [Lottery ticket vending machines and B3A gaming machines](#the-difference-between-lottery-ticket-vending-machines-and-b3a-gaming)\n* [Manufacture or supply of lottery ticket vending machines](#manufacture-or-supply-of-lottery-ticket-vending-machines)\n* [How lottery ticket vending machines can be used](#how-lottery-ticket-vending-machines-can-be-used)\n* [For Gambling Commission licensed society lotteries](#for-gambling-commission-licensed-society-lotteries)\n* [For local authority registered society lotteries](#for-local-authority-registered-society-lotteries)\n* [Location of lottery ticket vending machines](#location-of-lottery-ticket-vending-machines)\n\n [Print this guide](#) "}
{"id": "996", "section": " When a machine is available for use ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/when-a-machine-is-available-for-use", "content": "\n>  This updated guidance was originally published in October 2019. \n> \n> \n\n We consider a gaming machine is \u2018available for use- if a player can take steps to play it without needing the assistance of the operator. \n\n More than the permitted number of machines may be physically located on a premises. Howwever, it is the licensees responsibility to make sure that no more than the permitted number are \u2018available for use- at any one time. \n\n##  Available for use in AGC or bingo premises under the 20% regulations\n\n##  Machines providing more than one category\n\n##  Machines that are networked\n\n##  Electronic Bingo Terminals (EBTs)\n\n\n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "997", "section": " When a machine is available for use ", "subsection": " Available for use in AGC or bingo premises under the 20% regulations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/when-a-machine-is-available-for-use", "content": " Licensees are only entitled to count the number of machines that can be played simultaneously by different players without physical hindrance. \n\n##  Example\n\n"}
{"id": "998", "section": " When a machine is available for use ", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/when-a-machine-is-available-for-use", "content": " A multi-position machine could not be classed as two or more machines if two or more players playing at the same time were required to stand closely together and therefore discouraged the second player from using the machine.  In relation to tablets, licensees should ensure that there is sufficient floorspace in the premises to permit counted tablets to be used simultaneously. \n\n Read more information on when a machine is  [available for use' in AGC or bingo premises under the 20% regulations](/licensees-and-businesses/page/when-gaming-machines-are-available-to-use-20-regulations) \n\n\n\n"}
{"id": "999", "section": " When a machine is available for use ", "subsection": " Machines providing more than one category", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/when-a-machine-is-available-for-use", "content": " A machine that can operate at more than one category, which is operating at a lower category, does not contribute to the number of machines \u2018available for use- at a higher category until it switches to that category. Licensees must ensure no more than the permitted number are \u2018available for use- at any one time. \n\n"}
{"id": "1000", "section": " When a machine is available for use ", "subsection": " Machines that are networked", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/when-a-machine-is-available-for-use", "content": " Systems in which a number of machines are networked so that the player can select which game and category they play are permitted but licensees must still adhere to any restrictions on the number of machines at a certain category. \n\n"}
{"id": "1001", "section": " When a machine is available for use ", "subsection": " Electronic Bingo Terminals (EBTs)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/when-a-machine-is-available-for-use", "content": " EBTs that offer gaming machine content in addition to bingo content are gaming machines. They are subject to adherence with the principles around AGC or bingo premises under the 20% regulations. \n\n An EBT must only allow participation in one gambling activity at a time and should not therefore contain functionality which allows participation in bingo and gaming machine activity simultaneously. "}
{"id": "1002", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/when-a-machine-is-available-for-use", "content": "* [When a machine is available for use](#)\n* [Available for use in AGC or bingo premises under the 20% regulations](#when-is-a-machine-available-for-use-in-agc-or-bingo-premises-under-the-20)\n* [Machines providing more than one category](#what-about-machines-providing-more-than-one-category)\n* [Machines that are networked](#what-about-machines-that-are-networked)\n* [Electronic Bingo Terminals (EBTs)](#what-about-electronic-bingo-terminals-ebts)\n\n [Print this guide](#) "}
{"id": "1003", "section": " Non-complex cat D gaming machines (crane grabs) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs", "content": " Certain types of machine currently operating as  [skill with prize](/licensees-and-businesses/guide/skill-with-prizes-swps)  , with a maximum stake of \u00a31 and a maximum prize of \u00a350 (non-monetary) should be labelled as  [category D](/licensees-and-businesses/guide/page/d-gaming-machines)  non-complex crane grab machines. \n\n##  Classification of crane machines\n\n##  Machine technical standards\n\n##  Limited prize machines\n\n##  Skill with prize machines (SWPs)\n\n##  Files\n\n"}
{"id": "1004", "section": " Non-complex cat D gaming machines (crane grabs) ", "subsection": " Classification of crane machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs", "content": " As these are gaming machines, a premises licence or permit from the local authority is needed to site them. Depending on the type of premises, some unlicensed operators will also need to apply for an operating licence. \n\n Although the majority of this type of machine are operated as cranes within adult gaming and family entertainment centres under the category D stake and prize limits, there has been a trend where they are being offered to the public. When offered to the public, they are presented as a skill machine as opposed to a gaming machine, without the necessary permissions to do so. This occurs in pubs, shopping centres, motorway service areas and other similar venues. \n\n Machines which are capable of being used as a gaming machine, whether or not they are currently operating as a gaming machine, are classified as a gaming machine. For example, a machine fitted with a compensator, which allows it to be converted from a skill machine to a gaming machine, is classified as a gaming machine. \n\n You can see a more detailed definition of gaming machines in  [section 235 of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/235) \n\n Machines using a mechanical arm or similar device to select a prize and which employ a compensator unit to determine the percentage pay-out of the machine, need to be clearly marked as a gaming machine (skill and chance combined). They also may only be operated in premises where the necessary permissions are in place. \n\n Operators supplying or maintaining these types of machine must have an operator-s licence. Check the  [public register](/public-register)  for those who hold or have applied for an operators- licence. \n\n !  **Warning  Where the relevant permission has not been granted the machine should be removed from the site immediately.** "}
{"id": "1005", "section": " Non-complex cat D gaming machines (crane grabs) ", "subsection": " Machine technical standards ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs", "content": " Where a machine determines whether a player has an opportunity to win a prize partly by chance (using a compensator or control system to control the payout) but also by a player using a degree of skill to ultimately win the prize, the machine would be considered a game of chance and skill combined. \n\n This is defined by  [section 6(2)(a) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/6)  as a game of chance and will therefore be defined as a gaming machine. \n\n We will consider amending the definition of category D non-complex crane machines in our Technical Standards to replicate the definition of crane in  [The Categories of Gaming Machine (Amendment) Regulations 2009 (No 1502) (opens in a new tab)]( https://www.legislation.gov.uk/uksi/2009/1502/contents/made)  . \n\n A crane grab machine is a reference to a non-money prize machine in respect of which: \n\n* every prize which can be won as a result of using the machine consists of an individual physical object (such as a stuffed toy)\n* whether or not a person using the machine wins a prize is determined by the person-s success or failure in manipulating a device forming part of the machine so as to separate, and keep separate, one or more physical objects from a group of such objects.\n\n In general, the only requirement needed to make existing crane grab machines compliant with this regulation and our technical standards would be to include a display notice on the machine stating that it is a category D gaming machine with the proviso that the stake or prize does not exceed the statutory limits of \u00a31-\u00a350 respectively and that prizes are totally non-monetary. \n\n Suppliers/operators will be aware that other requirements such as Gamcare information (or equivalent) must also be met. \n\n\n>  Should the industry attempt to exploit the situation in a manner deemed undesirable or outside the spirit of that intended then we may review our position in this matter. \n> \n> \n\n"}
{"id": "1006", "section": " Non-complex cat D gaming machines (crane grabs) ", "subsection": " Limited prize machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs", "content": " Limited prize machines have been around for many years and the most recent type seems to be the \u2018play until you win- or \u2018prize every time- crane machine, although there may be other types. \n\n [Section 249 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/249)  states that a person does not commit an offence under section 37 or 242 (of the Gambling Act 2005) if they make a gaming machine available for use by an individual; and the individual does not, by using the machine, acquire an opportunity to win a prize of a value in excess of the amount paid for or in connection with use of the machine. \n\n The explanatory notes to the Gambling Act elaborate on this a little and say a \u2018limited prize- is \u201ca prize whose value does not exceed any payment made for use of the machine\u201d. That is, the prize value does not exceed the cost to play. \n\n This exemption means that a licence or permit is not required to cover the siting of a limited prize machine. \n\n"}
{"id": "1007", "section": " Non-complex cat D gaming machines (crane grabs) ", "subsection": " Skill with prize machines (SWPs)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs", "content": " There are no statutory limits in place regulating stakes and prizes for SWPs, however, the Commission and HMRC are of the view that it is unlikely that a maximum prize greater than \u00a350 would be commercially viable in a genuine skill game. \n\n A voluntary limit had previously been agreed between machine manufacturers and trade bodies, limiting the price of one game to \u00a31 and the maximum prize to \u00a350 (wholesale value). \n\n See the  [quick guide on SWPs (PDF)](//assets.ctfassets.net/j16ev64qyf6l/3PKYyjzZD0Y6YAuAN9kfN1/c1c84857750d6d8f6e2b49814a4f7f33/skill-with-prize-machines-a-quick-guide-for-licensing-officers.pdf)  for more information. \n\n"}
{"id": "1008", "section": " Non-complex cat D gaming machines (crane grabs) ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Examples-of-crane-type-machines \n\n application/pdf PDF 1.9 MB](//assets.ctfassets.net/j16ev64qyf6l/4tVHSKGmjc6XTN9hfBsshS/c2edb423a2110038c746769af6f4f5a0/Examples-of-crane-type-machines.pdf)\n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1009", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs", "content": "* [Non-complex cat D gaming machines (crane grabs)](#)\n* [Classification of crane machines](#classification-of-crane-machines)\n* [Machine technical standards](#machine-technical-standards)\n* [Limited prize machines](#limited-prize-machines)\n* [Skill with prize machines (SWPs)](#skill-with-prize-machines)\n\n [Print this guide](#) "}
{"id": "1010", "section": "Test houses", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/test-houses", "content": " To achieve fairness for consumers some gambling products must be tested by an approved Test House before they are released to the market. \n\n"}
{"id": "1011", "section": "Test houses", "subsection": "Background", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/test-houses", "content": "\n>  [Licence condition 2.3.1](/licensees-and-businesses/lccp/condition/2-3-1-technical-standards)  - Licensees must follow the Commission's technical standards and with requirements set by the Commission relating to the timing and procedures for testing. \n> \n> \n\n Test houses are approved to test compliance against our requirements and the technical standards, including: \n\n* [gaming machines technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)\n* [remote gambling and software technical standards](/standards/remote-gambling-and-software-technical-standards)\n* [bingo and casino technical standards](/standards/bingo-and-casino-technical-requirements)  .\n\n All test houses must have full accreditation to  [BS/ENISO 17025 standards (opens in a new tab)](https://shop.bsigroup.com/ProductDetail?pid=000000000030379555)  and play a vital role in ensuring games are fair to consumers. \n\n"}
{"id": "1012", "section": "Test houses", "subsection": "Approved test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/test-houses", "content": " Test houses approved by the Gambling Commission as of 1 October 2020. \n\n\n\n Test houses and details |  Test House (Trading Name)  |  Website address  |  Remote Technical Standards  |  Categories of gaming machines  |  Requirements for bingo and casino equipment  |\n| --- | --- | --- | --- | --- |\n|  BMM Testlabs (South Africa)  |  [www.bmm.com](https://www.bmm.com/ \"BMM Testlabs South Africa\")  |  Yes  |  All categories (except cat B3a and compensated versions)  |  No  |\n|  BMM Spain Testlabs SL  |  [www.bmm.com](https://www.bmm.com/ \"BMM Testlabs South Africa\")  |  Yes  |  All categories  |  Yes  |\n|  eCOGRA Limited  |  [www.ecogra.org](https://www.ecogra.org/ \"eCogra\")  |  Yes  |  None  |  No  |\n|  Gaming Associates Europe Ltd  |  [www.gamingassociates.eu](https://www.gamingassociates.eu/)  |  Yes  |  None  |  No  |\n|  Gaming Laboratories International, LLC  GLI Europe BV  GLI Austria GmbH  GLI Africa (Pty) Limited  GLI UK Gaming Limited  |  [www.gaminglabs.com](https://www.gaminglabs.com)  |  Yes  |  All categories  |  Yes  |\n|  Global Lab Limited  |  [www.@global-lab.eu](https://global-lab.eu/ \"Global Lab Limited\")  |  Yes  |  None  |  No  |\n|  iTech Global Pty Limited (iTech Labs)  |  [www.itechlabs.com](https://www.itechlabs.com/ \"iTech Labs\")  |  Yes  |  None  |  No  |\n|  Quinel Ltd  |  [www.quinel.com.mt](https://www.quinel.com.mt/ \"Quinel M. Ltd\")  |  Yes  |  None  |  No  |\n|  Trisigma B.V.  |  [www.trisigma.nl](https://www.trisigma.nl/ \"Trisigma B.V.\")  |  Yes  |  All categories  |  Yes  |\n|  Trisigma Spain SLU  |  [www.trisigma.com](https://www.trisigma.com \"Trisigma Spain SLU\")  |  Yes  |  None  |  No  |\n\n"}
{"id": "1013", "section": "Test houses", "subsection": "Test House applications and changes to approvals", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/test-houses", "content": " Any new Test House seeking approval from us, or a currently approved Test House wanting to make changes to their approval, should email  [testhousesubmission@gamblingcommission.gov.uk](mailto:testhousesubmission@gamblingcommission.gov.uk)  requesting an application form and guidance notes. \n\n"}
{"id": "1014", "section": "Test houses", "subsection": "Test House information reporting", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/test-houses", "content": " Approved Test Houses are required to report to us any incident or change that could have a significant impact on the delivery or structure of their business and/or ability to deliver and/or uphold the testing framework. They must also report to us annually on their activities. \n\n Guidance on  [Test House information reporting](/licensees-and-businesses/guide/test-house-information-reporting)  for you to view. \n\n\n\n---\n\n Last updated: 16 February 2023 \n\n Show updates to this content  Trisigma Spain SLU added to the list - 13/12/2021 Additional information on applications and changes to approvals and information reporting added - 27/01/2022 \n\n Slovenian Institute of Quality and Metrology t/a SIQ Ljubljana removed from the list - 16/02/2023 \n\n"}
{"id": "1015", "section": "Technical standards: security requirements", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/technical-standards-security-requirements", "content": " Our testing strategy requires a third party annual security audit against particular sections of ISO/IEC 27001:2013. \n\n\n>  You must ensure that the security audit report provided by the security auditor meets our advice.  [Read our security audit advice](/licensees-and-businesses/guide/security-audit-advice)  . \n> \n> \n\n A copy of the audit report must be submitted to the Gambling Commission by the licensee annually, within  **7 days**  , if requested by the Commission or if any major non-conformities were identified. \n\n"}
{"id": "1016", "section": "Technical standards: security requirements", "subsection": "Submitting reports", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/technical-standards-security-requirements", "content": " Reports containing major non-conformities should be submitted to: \n\n [securityaudit@gamblingcommission.gov.uk](mailto:securityaudit@gamblingcommission.gov.uk) \n\n Requested reports should be submitted according to the process set out in the request. \n\n"}
{"id": "1017", "section": "Technical standards: security requirements", "subsection": "Remote technical standards: section 4", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/technical-standards-security-requirements", "content": " See  [section 4 - Remote gambling and software technical standards (RTS) security requirements](/standards/remote-gambling-and-software-technical-standards/4-remote-gambling-and-software-technical-standards-rts-security-requirements)  . \n\n You can obtain a full copy of ISO/IEC 27001:2013 from  [BSI Customer Services (opens in new tab)](https://www.bsigroup.com/en-GB/contact-us/)  . \n\n The security requirements detail information security standards with the aim of ensuring that you have appropriate controls in place so that customers are not exposed to unnecessary risks when choosing to participate in remote gambling. \n\n The requirements apply to: \n\n* electronic systems that record, store, process, share, transmit or retrieve sensitive customer information, for example credit/debit card details, authentication information, customer account balances\n* electronic systems that generate, transmit, or process random numbers used to determine the outcome of games or virtual events\n* electronic systems that store results or the current state of a customer-s gamble\n* points of entry to and exit from the above systems (other systems that are able to communicate directly with core critical systems)\n* communication networks that transmit sensitive customer information.\n\n Breaches of information security may constitute a  [key event](/licensees-and-businesses/guide/key-events-for-operators)  which you must report to us. We have produced guidance to help you in determining  [when to report security breaches](/licensees-and-businesses/guide/notification-of-information-security-breaches)  and what information to include in the report. \n\n Whilst we do not require operators to become fully certified with the ISO 27001:2013 standard many have chosen to. For these operators we allow them to supply existing information, rather than having to duplicate effort. \n\n Existing information would include: \n\n* accreditation certificate - ensuring that the entities and business functions covered by the accreditation are clearly defined\n* Statement of Applicability (SOA) - ensuring it covers all RTS security elements\n* copy of last audit report - including management response and an action plan for any findings\n* a forward schedule of future audit focus - or some other way of demonstrating that all RTS security elements will be reviewed at least every three years.\n\n\n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  Fololowing an audit the 'key event' and 'when to report security breaches' links have been updated. \n\n"}
{"id": "1018", "section": " Security audit advice ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " This advice is updated from the previous version published in July 2015. ##  Who this advice is for\n\n [Table 1 of the Testing strategy for compliance with the remote gambling and software technical standards](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical/2-procedure-for-testing#table-1-general-risk-and-compliance-assurance-activities)  (Testing strategy) sets out that an annual security audit must be carried out by an independent auditor to assess compliance against the security requirements of the Remote gambling and software technical standards (RTS). \n\n This requirement applies to licensees holding the following types of licence: \n\n* remote betting \u2013 general (but not telephone only or trading rooms)\n* pool and intermediary\n* remote casino\n* remote bingo\n* remote external lottery managers and society lotteries (sales greater than \u00a3250,000 per year) licences.\n\n A copy of the audit report must be submitted to the Gambling Commission (the Commission) by the licensee annually within  **7 days**  if requested by the Commission or if any major non-conformities were identified. \n\n##  Submitting reports\n\n"}
{"id": "1019", "section": " Security audit advice ", "subsection": "Who this advice is for", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " This advice is for holders of all remote gambling operator licences, including specified remote lottery licences. \n\n"}
{"id": "1020", "section": " Security audit advice ", "subsection": "Submitting reports", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " Reports containing major non-conformities should be submitted to: \n\n [securityaudit@gamblingcommission.gov.uk](mailto:securityaudit@gamblingcommission.gov.uk) \n\n Requested reports should be submitted according to the process set out in the request. \n\n##  Security audit report content\n\n##  Security auditor experience\n\n##  The scope of testing\n\n##  The audit approach\n\n##  Audit coverage for aspects provided by third parties\n\n##  Persons interviewed\n\n##  Documents reviewed and evidence measures\n\n##  Sample of an audit report\n\n##  Definitions\n\n##  Example of security audit and management responses to issues that were identified\n\n##  Assessment\n\n\n\n---\n\n Last updated: 8 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1021", "section": " Security audit advice ", "subsection": " Security audit report content", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " In summary a \u2018good- standard security audit report must include the following: \n\n* the operator-s name\n* the auditor-s name and background\n* the date(s) of the audit\n* brief background of the operator, its business model and gambling activities offered or third parties used\n* locations visited by the auditor\n* the standard against which the audit was conducted, i.e. BS ISO/IEC 27001:2013\n* an executive summary - the executive summary must include a high level overview of the work undertaken and the control environment operating. It should also include any key issues or findings\n* aside from the report detailing the assessment results for each of the RTS security elements, an auditor's opinion about whether the licensee-s overall security control environment is effective for the areas outlined in the RTS must be documented\n* the scope of testing including the Information Technology systems that were reviewed\n* the audit approach - enquiry based questions, observation, evidence, key persons interviewed (this helps to identify if the appropriate persons were involved in the security audit)\n* evidence obtained during the audit to substantiate audit results. This would include the documents that were reviewed, including version and dates, staff interviewed, details of the walkthroughs performed, samples reviewed to verify compliance etc.\n* the results of audit (sections that are fully compliant, observation, minor non- conformity and major non-conformity)\n* management plan to resolve issues that were identified\n* other relevant factors.\n\n Other relevant factors include such as whether the operator or systems are compliant or have been audited against other requirements. For example, Payment Card Industry Data Security Standards (PCIDSS). \n\n"}
{"id": "1022", "section": " Security audit advice ", "subsection": " Security auditor experience", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " The Commission will require as part of the security audit the auditor-s name and background. There must be sufficient information supplied to satisfy us that the auditor is both independent and suitably qualified. \n\n This should include: \n\n* the name of the audit firm and how they are suitably qualified to test compliance with BS ISO/IEC 27001:2013 (ISO 27001)\n* who completed the audit, their experience and qualifications. The following certifications may demonstrate suitability to complete the audit:\n* ISO 27001 Lead Auditor\n* Certified Information Systems Auditor (CISA)\n* Certified Information Security Manager (CISM)\n* Certified Information Systems Security Professional (CISSP)\n* that they are independent of the licence holder.\n\n A suitable auditor is likely to have completed external security audits of other organisations. \n\n"}
{"id": "1023", "section": " Security audit advice ", "subsection": " The scope of testing", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " The audit must cover  [section 7 of the Testing strategy](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical/7-third-party-annual-security-audit)  that states the following. \n\n **Section 7:** \n\n The Commission has highlighted those systems that are most critical to achieving the Commission-s aims and the security standards that will apply to these critical systems: \n\n* electronic systems that record, store, process, share, transmit or retrieve sensitive customer information, for example, credit or debit card details, authentication information, customer account balances\n* electronic systems that generate, transmit, or process random numbers used to determine the outcome of games or virtual events\n* electronic systems that store results or the current state of a customer-s gambling history\n* points of entry to and exit from the above systems (other systems that are able to communicate directly with core critical systems)\n* communication networks that transmit sensitive customer information.\n The Commission requires the auditor to detail how the critical systems were identified and if the audit included the following areas: \n\n* applications (gambling systems)\n* network - for example, Windows\n* database - for example, Oracle\n* operating system - for example, Linux.\n\n The scope of the audit must cover all of the RTS security elements. We recognise however that it is common audit practice to use a risk based approach and where an area has adequate previous recent external audit work or is of low risk then it may not be necessary to re-perform audit work in that area every year. For example, if a separate external audit or review of backup capability was tested in an organisation six months prior and was found to be compliant then the audit need not review that again so soon providing the auditor can review and rely on the previously conducted work. \n\n Where any aspect was not reviewed as part of this audit the report must detail why and include references to any relevant previous external audit that the auditor relied upon. Such previous audit can only be relied on if it was performed to ISO/IEC 27001 (or equivalent) standard. \n\n"}
{"id": "1024", "section": " Security audit advice ", "subsection": " The audit approach", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " The Commission must understand how the audit was conducted. It does not consider that a good audit can be conducted remotely based only on documentation. \n\n It should include  **all three**  of the following methods: \n\n1. asking questions (enquiry based approach)\n2. gathering evidence (evidence based approach)\n3. being on-site and speaking to staff (observation based approach).\n\n An information security audit uses a range of assessment methods including gathering evidence, reviews of procedures, and access to offices and staff including non-technical staff. \n\n For example: \n\n* HR for training records - 'RTS Annex A Security Requirement A.7.2.2 Information security awareness, education and training',\n* various managers to ensure by interview and evidence gathering that regular user access reviews are taking place - 'RTS Annex A Security Requirement A.9.2.5 Review of user access rights'\n* verifying screen locks occur on workstations after x minutes etc.\n\n If the operator has satellite operations in a number of locations around the world then the Commission would require the operator and auditor to determine during planning which locations are most critical to visit in order to assess the information security aspects for the Commission licensed activity. \n\n Where it may not be appropriate to visit multiple locations, in certain areas remote based telephone calls and emails to gather information would suffice. A fully informed professional judgement would have to be made to ensure a suitably robust audit took place. Conducting an audit fully via remote means just by talking to staff and reviewing information by email would not be sufficient. \n\n"}
{"id": "1025", "section": " Security audit advice ", "subsection": " Audit coverage for aspects provided by third parties", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " Operators must satisfy themselves of the information security adequacy in place with the third parties they use.  [Social responsibility code provision 1.1.2](/licensees-and-businesses/lccp/condition/1-1-2-responsibility-for-third-parties-all-licences)  outlines licensees- responsibility for third parties. In addition to this code there are requirements that would be within the audit scope, specifically dealing with the management of third parties, namely the ISO/IEC 27001:2013 extract within the  [RTS: Standard \u2013 15 Supplier Relationships](/standards/remote-gambling-and-software-technical-standards/4-remote-gambling-and-software-technical-standards-rts-security-requirements#standard--a15-supplier-relationships)  . \n\n The auditor, as part of planning for the audit and in conjunction with the operator, must establish if there are third parties and whether they should form part of the audit scope. \n\n Important factors to consider here would include the functions the third party performs and whether they have access to information or systems critical to the licensees- gambling provision. In some instances the auditor may be able to rely on other audit work conducted over the third party, providing the auditor is content with the adequacy and scope of that work. \n\n A common example might be a third party data centre that hosts gambling servers. The auditor may rely on the fact that the data centre is ISO27001 certified or has been previously reviewed for the main area of their RTS responsibility, namely the physical security aspect. \n\n Another example would be the use of B2Bs for part of the gambling provision. For example, managed online slots or a poker network. In this case, it is likely that the B2B is licensed as a remote gambling operator themselves and would therefore be subject to their own security audit. This fact alone does not absolve the B2C of their own responsibility in this area and we would expect the B2C to obtain assurance from the licensed B2B as outlined previously. For example, contractual terms, service level agreements and assurance statements such as ISAE 3402 Statements. \n\n"}
{"id": "1026", "section": " Security audit advice ", "subsection": " Persons interviewed", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " The audit report is to include the name and title of the people that were interviewed. \n\n The Commission would expect the key stakeholders responsible for establishing the information security framework, and applying it to be interviewed, such as: \n\n* person with overall responsibility for remote gambling\n* compliance officer\n* information security officer\n* operational staff (sample of)\n* software developers.\n"}
{"id": "1027", "section": " Security audit advice ", "subsection": " Documents reviewed and evidence measures", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " The audit report must include the policies, procedures and documents reviewed. \n\n An example of some of the policies, procedures and documents that we would expect to be reviewed includes: \n\n* IT security policy\n* user access\n* development and testing procedures\n* service level agreement\n* policy on use of network services\n* detection, prevention, and recovery controls to protect against malicious code\n* data backup policy\n* procedures in place so that media is disposed of securely and safely\n* procedures for the handling and storage of information (to protect the information from unauthorised disclosure or misuse)\n* change management policy\n* procedures for monitoring use of information processing facilities\n* a policy, operational plans and procedures for teleworking activities\n* policy on the use of cryptographic controls\n* network diagram.\n\n The operator may list different document names but this still must contain the applicable policy/procedure. The Commission may ask an operator for more information about this if it is unclear in the report. \n\n The audit areas from which evidence is gathered includes: \n\n* applicable security settings in place (including network, database, operating systems and gambling applications)\n* user access controls (both staff and player access)\n* software changes\n* reviews of any externally conducted penetration testing and vulnerability assessments performed\n* physical access\n* audit log reviews\n* information processing controls\n* backup recording\n* staff interviews and walkthroughs with evidence noted for selected processes\n* training records.\n"}
{"id": "1028", "section": " Security audit advice ", "subsection": " Sample of an audit report", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " The Commission would expect to receive an audit report using a standardised methodology of completing security audits. The following are some of the acceptable terms the Commission would expect to see in a security audit and an example of the layout of the report. \n\n"}
{"id": "1029", "section": " Security audit advice ", "subsection": "Definitions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " This example report uses the following definitions for the compliance assessments of each area evaluated. \n\n###  Compliant\n\n The policy and evidence viewed was considered to be fully compliant with the BS ISO/IEC 27001:2013 guidelines. \n\n###  Observation\n\n A policy is in place but it is either not fully compliant with the BS ISO/IEC 27001:2013 guidelines or the supporting evidence (or lack thereof) raised potential concerns. This status does not signify a fail, but indicates that the process could be improved. \n\n###  Minor non-conformity\n\n A control has not been addressed or is not compliant with BS ISO/IEC 27001:2013 guidelines. A course of action to remedy this should be provided with an appropriate time line. \n\n###  Major non-conformity\n\n A fundamental failing has been identified by the auditor that affects several controls and means that the overall Information Security Management policies cannot be adhered to. Until resolved, such an issue will normally mean the organisation is not compliant with ISO/IEC 27001:2013. \n\n"}
{"id": "1030", "section": " Security audit advice ", "subsection": "Example of security audit and management responses to issues that were identified", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " The Commission recognises that all the requirements listed in Section 4 of the RTS may not apply to certain operators. Sufficient evidence must be supplied within that audit report where any requirement was not applicable. \n\n Audit reports which do not provide sufficient and clear evidence may not meet the Commission-s requirements and may be rejected. \n\n"}
{"id": "1031", "section": " Security audit advice ", "subsection": "Assessment", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": " Examples of content and style the Commission would expect to see. \n\n Reference  A.8.3.2  Requirement  Disposal of media  Control  Media should be disposed of securely when no longer required, using formal procedures.  Observations or Evidence  During the audit it was identified that an office computer has been replaced since the previous audit. It was confirmed by management that the old hard disk has been securely disposed by the third-party IT support company. However no documentation or certificate was provided for this process.  Compliant  No  Observation  Minor Non-Conformity  Yes  Major Non-Conformity ###  Partial and non-conformities\n\n Clearly defined findings assist the licensee-s management and the Commission in understanding the need for taking corrective action. \n\n In general the format of a finding should be: \n\n* Finding - What was observed;\n* Objective Evidence \u2013 evidence that supports the finding and describes the situation that exists (finding)\n* Consequence - Impact or potential impact of the situation that exists (finding)\n* Corrective Action \u2013 steps that are taken to address existing non-conformities and make improvements. They solve existing problems and should be based on the Plan, Do, Check, Act model.\n* Management response - outlines the management-s response to findings and includes resolution dates and responsible persons.\n\n Reference  A.8.3.2  Control  Disposal of media  Status  Minor Non-Conformity  Finding  During the audit it was identified that an office computer has been replaced since the previous audit. It was confirmed by management that the old hard disk has been securely disposed by the third-party IT support company. However no documentation or certificate was provided for this process. Sufficient information should be provided to evidence this activity. There is a risk that data may be recovered following device disposal due  to ineffective disposal procedures resulting in confidential information being revealed to external parties. \n\n Corrective Action / recommendation  Disposal procedures should be updated to ensure that a certificate of disposal is obtained and preserved when any storage media is disposed. This will allow all assets to be clearly tracked from purchase to disposal.  Management response  Company agrees with the recommendation and will update our disposal procedure and ensure adherence, a disposal field  will be added to our asset register recording details of the disposal method, certificate reference and date. \n\n Resolution date  xxxx 2015 "}
{"id": "1032", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/security-audit-advice", "content": "* [Security audit advice](#)\n* [Security audit report content](#security-audit-report-content)\n* [Security auditor experience](#security-auditor-experience)\n* [The scope of testing](#the-scope-of-testing)\n* [The audit approach](#the-audit-approach)\n* [Audit coverage for aspects provided by third parties](#audit-coverage-for-aspects-provided-by-third-parties)\n* [Persons interviewed](#persons-interviewed)\n* [Documents reviewed and evidence measures](#documents-reviewed-and-evidence-measures)\n* [Sample of an audit report](#sample-of-an-audit-report)\n\n [Print this guide](#) "}
{"id": "1033", "section": "Lotteries", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": " Information for running lotteries and raffles including guidance for External Lottery Managers (ELMs). \n\n"}
{"id": "1034", "section": "Lotteries", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n"}
{"id": "1035", "section": "Lotteries", "subsection": " Licences and fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#lotteries-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n"}
{"id": "1036", "section": "Lotteries", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": "* [Information you'll need for your application](#lotteries-getting-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "1037", "section": "Lotteries", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": "* [Compliance](#generic-compliance)\n* [Sector specific compliance](#lotteries-sector-specific-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "1038", "section": "Lotteries", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": " Under the Gambling Act 2005, an arrangement is a lottery if it satisfies one of the following descriptions. \n\n Lotteries fall under two categories. \n\n An arrangement is a simple lottery if: \n\n* people are required to pay in order to participate in the arrangement\n* in the course of the arrangement one or more prizes are allocated to one or more members of a class\n* the prizes are allocated by a process which relies entirely on chance.\n\n An arrangement is a complex lottery if: \n\n* people are required to pay in order to participate in the arrangement,\n* in the course of the arrangement one or more prizes are allocated to one or more members of a class\n* the prizes are allocated by a series of processes\n* the first of those processes relies entirely on chance.\n\n You can read more about the legal definition of lotteries in  [Part 1 section 14 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/part/1/crossheading/lottery)  . \n\n"}
{"id": "1039", "section": "Lotteries", "subsection": "Guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": " Information on lotteries, local authority lotteries and External Lottery Managers (ELMs). \n\n\n\n* [Society lotteries \n\n Information for societies who want to run a lottery or raffle, and what the regulations are around such lotteries.](/licensees-and-businesses/page/society-lotteries)\n* [**Guidance**  External Lottery Managers (ELMs) - Lotteries \n\n Information on External Lottery Managers and their role in arranging a lottery on behalf of a society or local authority.](/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries)\n* [**Guidance**  Promoting society and local authority lotteries \n\n Advice for society and local authority lotteries which require a licence or registration September 2014 (updated July 2020)](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)\n* [**Guidance**  Promoting multiple society lotteries \n\n Advice for society lotteries, local authority lotteries and external lottery managers promoting individual lotteries under one brand.](/licensees-and-businesses/guide/promoting-multiple-society-lotteries)\n* [**Guidance**  How to run a lottery or fundraiser \n\n Check if you need a licence to run a lottery or fundraiser and make sure you are fundraising legally.](/public-and-players/guide/how-to-run-a-lottery-or-fundraiser)\n* [**Guidance**  Lotteries toolkit \n\n This lottery toolkit contains advice, quick guides and case studies to help you in your regulatory responsibilities.](/authorities/guide/lotteries-toolkit)\n* [**Guidance**  Lottery proceeds - Advice note April 2013 (Updated July 2020) \n\n Advice for society lotteries, local authority lotteries and external lottery managers about the requirements relating to the distribution of lottery proceeds.](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)\n"}
{"id": "1040", "section": "Lotteries", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilites are detailed in the Gambling Act 2005. \n\n The following legislation and policies are also applicable to operating licence holders. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n"}
{"id": "1041", "section": "Lotteries", "subsection": "Licences and fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": " There are different types of licence that lottery businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [premises licence](/licensees-and-businesses/page/premises-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)\n\n We issue operating licences and personal licences; premises licences are issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide lotteries in a premises (non-remote) or online (remote). \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n"}
{"id": "1042", "section": "Lotteries", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": "* [All](#all)\n* [Non-remote](#Non-remote)\n* [Remote](#Remote)\n\n##  All activities\n\n##  Non-remote licence activities\n\n##  Remote licence activities\n\n"}
{"id": "1043", "section": "Lotteries", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": "* [Non-remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)\n* [Non-remote society lottery operating licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)\n* [Remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Remote society lottery licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n"}
{"id": "1044", "section": "Lotteries", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": "* [Non-remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)\n* [Non-remote society lottery operating licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)\n"}
{"id": "1045", "section": "Lotteries", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": "* [Remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Remote society lottery licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n"}
{"id": "1046", "section": "Lotteries", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": " You can apply online for a licence from us to provide lottery activities. \n\n\n\n###  Information you'll need for your application\n\n We will ask you to provide information about you and your business as part of your licence application. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "1047", "section": "Lotteries", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/lotteries", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  Sector specific compliance\n\n Guidance and information for the lottery sector. \n\n\n\n* [**Guidance**  Lotteries: sector specific compliance \n\n Sector specific compliance for lotteries (or raffles) and the regulations around them.](/licensees-and-businesses/page/lotteries-sector-specific-compliance)\n* [**Guidance**  Lottery submissions guidance \n\n Guidance for information collected in the Lottery Submissions service.](/guidance/lottery-submissions-guidance)\n* [**Guidance**  Using SMS short codes for lottery promotion \n\n Guidance around using SMS short codes to promote lotteries.](/licensees-and-businesses/page/using-sms-short-codes-for-lottery-promotion)\n* [**Guidance**  Societies running lotteries for other good causes \n\n Guidance for societies who want to run a lottery for other good causes, and the rules and regulations around such lotteries.](/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes)\n* [**Guidance**  Lottery proceeds - Advice note April 2013 (Updated July 2020) \n\n Advice for society lotteries, local authority lotteries and external lottery managers about the requirements relating to the distribution of lottery proceeds.](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "1048", "section": "Society lotteries", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/society-lotteries", "content": "\n>  Lotteries (or raffles) can only be run for good causes. Society lotteries are promoted for the benefit of a non-commercial society. \n> \n> \n\n A society is non-commercial if it is established and conducted for: \n\n* charitable purposes\n* the purpose of enabling participation in, or of supporting, sport, athletics or a cultural activity\n* any other non-commercial purpose other than that of private gain.\n"}
{"id": "1049", "section": "Society lotteries", "subsection": "Large society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/society-lotteries", "content": " A large society lottery: \n\n* has proceeds that exceed \u00a320,000 for a single draw\n* has aggregate proceeds from lotteries in excess of \u00a3250,000 in any one year  [requires a licence from the Gambling Commission](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)  .\n"}
{"id": "1050", "section": "Society lotteries", "subsection": "Small society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/society-lotteries", "content": " A small society lottery: \n\n* does not have proceeds that exceed \u00a320,000 for a single draw\n* does not have aggregate proceeds from lotteries in excess of \u00a3250,000 in any one year\n* does not require a Gambling Commission licence\n* must be registered with the local authority in the area where the principal office of the society is located.\n\n Details of registration requirements and procedures should be available from the licensing department of the relevant local authority. Application forms for registration to  [run a small society lottery](/public-and-players/guide/page/licences-for-small-society-lotteries)  can be obtained from your local licensing authority. \n\n"}
{"id": "1051", "section": "Society lotteries", "subsection": "Making changes to the draw date of society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/society-lotteries", "content": " If you are a small society lottery registered with a local authority you need to contact your local authority in case they have specific terms and conditions you must adhere to. \n\n If you are large society lottery you need to notify us of the new draw date by email:  [licensing@gamblingcommission.gov.uk](mailto:licensing@gamblingcommission.gov.uk) \n\n If you put back the date of the draw, it will need to take place as soon as practically possible. \n\n You must make every attempt to notify those who have purchased tickets in the lottery or raffle of the change to the draw date. \n\n The notification may be through a number of channels, including: \n\n* email\n* telephone or text message\n* your website\n* a newsletter\n* your local newspaper.\n"}
{"id": "1052", "section": "Society lotteries", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/society-lotteries", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Organising small lotteries \n\n application/pdf PDF 244.5 kB](//assets.ctfassets.net/j16ev64qyf6l/43KrQwpbweGRKZId0AUobc/3ab8b5345034bfd33d4d62bf3de9a740/Organising-small-lotteries.pdf)\n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1053", "section": " External Lottery Managers (ELMs) - Lotteries ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": " An ELM makes arrangements for a lottery on behalf of a society or local authority but is not a member, officer or employee of the society or local authority. A society or local authority and an ELM must be separate entities and be able to demonstrate that they are independent of each other. \n\n Societies and local authorities can employ ELMs to manage all or part of their lotteries so that societies and local authorities may benefit from the experience or economies of scale that come with employing an ELM. \n\n"}
{"id": "1054", "section": " External Lottery Managers (ELMs) - Lotteries ", "subsection": "The purpose of society and local authority lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": " The intention of the Gambling Act 2005 (the Act) is to allow non-commercial societies to use a lottery as a means of raising funds from the public for the cause promoted by the society or for the local authority for any purpose for which they have the power to incur expenditure. \n\n The provisions are relatively limited in scope. It is not the intention of the Act to allow society or local authority lotteries to be promoted for private or commercial gain although it is accepted that an ELM is a commercial business that usually exists to produce a commercial profit. \n\n##  ELM licensing requirements\n\n##  Raising money for good causes\n\n##  Licence conditions and codes of practice relating to ELMs\n\n##  Social responsibility considerations for ELMs\n\n##  Information on proceeds and prizes to lottery players\n\n##  Compliance and non-compliance - ELMs\n\n##  Compliance\n\n##  Non-compliance\n\n\n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1055", "section": " External Lottery Managers (ELMs) - Lotteries ", "subsection": " ELM licensing requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": " An ELM must hold a  [lottery manager operating licence](/licensees-and-businesses/licences-and-fees/sector/lotteries#lotteries-licences-and-fees)  before they can promote a society or local authority lottery. The ELM (and the relevant society or local authority) will also need to hold a remote gambling licence if they intend to sell tickets by means of remote communication (eg internet, telephone). \n\n\n>  It is the responsibility of both the society, or local authority, and the ELM to ensure that the other party holds the relevant operating licence before they enter into any arrangements regarding the promotion of lotteries. \n> \n> \n\n"}
{"id": "1056", "section": " External Lottery Managers (ELMs) - Lotteries ", "subsection": " Raising money for good causes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": " It is not the intention to allow society or local authority lotteries to be promoted for private or commercial gain although it is accepted that an ELM is a commercial business that usually exists to produce a commercial profit. \n\n Each society or local authority lottery must return a  **minimum of 20% of the proceeds**  to the purposes of the society or local authority (the good cause). \n\n They must provide consumers with information about the proportion of lottery proceeds (ticket sales) returned to good causes or for local authority expenditure, in a calendar year. \n\n The fact that a society or local authority may employ a licensed ELM to manage all or part of its lottery does not absolve the society or local authority from its responsibility for ensuring that the lottery is conducted in such a way as to ensure that it is lawful and fully compliant with the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  , related regulations and all  [licence conditions and codes of practice](/licensees-and-businesses/lccp/online)  . \n\n"}
{"id": "1057", "section": " External Lottery Managers (ELMs) - Lotteries ", "subsection": " Licence conditions and codes of practice relating to ELMs", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": " All licensed ELMs are required to comply with specific conditions and codes of practice relevant to them. The specific licence conditions are set out at the time a licence is issued and are printed on the licence. \n\n"}
{"id": "1058", "section": " External Lottery Managers (ELMs) - Lotteries ", "subsection": " Social responsibility considerations for ELMs", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": " Lotteries are a form of gambling and as such ELMs are required to ensure that children and other vulnerable people are not harmed or exploited by their lottery. Societies and local authorities have the same requirements placed on them. \n\n Further information about social responsibility is available in Licence conditions and codes of practice (LCCP)  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  . \n\n"}
{"id": "1059", "section": " External Lottery Managers (ELMs) - Lotteries ", "subsection": " Information on proceeds and prizes to lottery players", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": " Social responsibility codes attached to all lottery operating licences include a requirement to take account of the Commission-s guidance on providing information to lottery players about how proceeds are used and the likelihood of winning a prize and how those prizes are allocated. This information must be available prior to participating in a lottery. \n\n Further information about these requirements can be found in the Commission-s guidance Information to lottery players: proceeds and prizes  **PDF needs turning into HTML**  . \n\n"}
{"id": "1060", "section": " External Lottery Managers (ELMs) - Lotteries ", "subsection": "Compliance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": " We require all lottery operators to comply with the objectives of the  [Gambling Act 2005 (the Act) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  and the licence conditions. \n\n In circumstances where either a breach of the Act or the licence conditions occurs, we take this seriously and consider what criminal or regulatory action needs to be taken. This may include a review of the ELM-s operating licence, which could result in a formal warning, additional licence conditions, a financial penalty or suspension or revocation of the operating licence. Further details can be found in the Commission-s Licensing, compliance and enforcement policy statement. \n\n In circumstances where the ELM is deemed to have committed a breach of the Act or the licence conditions, we may also consider acting against the society or societies whose lotteries they promote. This would be the case where the society was deemed to have failed in ensuring the lottery was conducted to be lawful and fully compliant with the Act, related regulations and all licence conditions and codes of practice. \n\n"}
{"id": "1061", "section": " External Lottery Managers (ELMs) - Lotteries ", "subsection": "Non-compliance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": " In circumstances where an ELM has been deemed to have committed a breach of the Act or the licence conditions we may consider taking action against the society or societies they promote lotteries for. This would be the case where the society was deemed to have failed to ensure that the lottery was conducted in such a way as to ensure that it was lawful and fully compliant with the Act, related regulations and all  [Licence conditions and codes of practice](/licensees-and-businesses/lccp/online)  . \n\n"}
{"id": "1062", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries", "content": "* [External Lottery Managers (ELMs) - Lotteries](#)\n* [ELM licensing requirements](#elm-licensing-requirements)\n* [Raising money for good causes](#raising-money-for-good-causes)\n* [Licence conditions and codes of practice relating to ELMs](#licence-conditions-and-codes-of-practice-relating-to-elms)\n* [Social responsibility considerations for ELMs](#social-responsibility-considerations-for-elms)\n* [Information on proceeds and prizes to lottery players](#information-on-proceeds-and-prizes-to-lottery-players)\n* [Compliance and non-compliance - ELMs](#non-compliance-elms)\n\n [Print this guide](#) "}
{"id": "1063", "section": " Promoting society and local authority lotteries ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": "\n>  This is an HTML version of this advice. You can also view or download the  [original Promoting society and local authority lotteries (PDF)](#5UPQqclReV5jtP2itSytYG)  published in September 2014 and updated July 2020. \n> \n> \n\n Lotteries are illegal unless they fall into one of the categories specifically permitted by law. Apart from The National Lottery (which has its own dedicated legislation), the relevant law is contained in  [the Gambling Act 2005 (the Act) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  . The Act creates eight categories of permitted lottery. \n\n Three of these categories (small and large society lotteries and local authority lotteries) require either a licence from the Gambling Commission (the Commission) if they are a large society or local authority lottery, or registration with a licensing authority if they are a small society lottery. This advice relates to these lotteries. \n\n Advice on the remaining five categories can be found in  [Organising small lotteries (PDF)](#5p756U3GQ8tAWNATMCsjXv)  . \n\n This advice is not comprehensive or a binding interpretation of the law and anyone intending to run a lottery should refer to the Act and if necessary seek independent legal advice to ensure that they conform to the law before proceeding. Separate advice has been issued to local authorities in respect of small society lotteries under their jurisdiction. \n\n The Act has three licensing objectives that are central to the regulatory regime and underpin the functions that the Commission and licensing authorities perform in respect of all types of gambling, including lotteries. These are: \n\n* preventing gambling from being a source of crime or disorder, being associated with crime or disorder, or being used to support crime\n* ensuring that gambling is conducted in a fair and open way\n* protecting children and other vulnerable people from being harmed or exploited by gambling.\n\n##  Definition of a lottery\n\n##  Meaning of society and local authority lotteries\n\n##  Society lotteries\n\n##  Local authority lotteries\n\n##  Large society and local authority lottery licensing requirements\n\n##  Small society lotteries\n\n##  Personal Management Licences\n\n##  External Lottery Managers (ELMs)\n\n##  External Lottery Managers and service providers\n\n##  Remote lotteries\n\n##  Gambling Commission licence conditions and codes of practice\n\n##  Society and local authority lotteries - proceeds and other monetary limits\n\n##  Information to lottery players: proceeds and prizes\n\n##  Ticket information\n\n##  Sale of tickets\n\n##  Where tickets may be sold\n\n##  Financial requirements\n\n##  Lottery submissions\n\n##  Social responsibility\n\n##  B3A lottery machines\n\n##  Proceeds and profits\n\n##  Misusing profits of lotteries\n\n##  Files\n\n"}
{"id": "1064", "section": " Promoting society and local authority lotteries ", "subsection": " Definition of a lottery", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " In simple terms a lottery is a kind of gambling that has three essential elements: \n\n* payment is required to participate\n* one or more prizes are awarded\n* those prizes are awarded by chance.\n\n This is set out more formally in the Act which defines two types of lottery, a simple lottery and a complex lottery. \n\n An arrangement is a simple lottery if: \n\n* people are required to pay to participate in the arrangement\n* in the course of the arrangement one or more prizes are allocated to one or more people in a class the prizes are allocated by a process which relies wholly on chance.\n\n An arrangement is a complex lottery if: \n\n* people are required to pay to participate in the arrangement\n* in the course of the arrangement one or more prizes are allocated to one or more people in a class\n* the prizes are allocated by a series of processes\n* the first of those processes relies wholly on chance.\n\n In addition,  [section 14(5) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/14)  stipulates that, for the purpose of these definitions, a process that requires people to exercise skill or judgment or display knowledge is to be treated as relying wholly on chance if: \n\n* the requirement cannot reasonably be expected to prevent a significant proportion of people who participate in the arrangement from receiving a prize\n* it cannot reasonably be expected to prevent a significant proportion of people who wish to participate in the arrangement from doing so.\n"}
{"id": "1065", "section": " Promoting society and local authority lotteries ", "subsection": "Society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Society lotteries are lotteries promoted for the benefit of a non-commercial society. Such societies are organisations that have distinct aims and objectives and meet the definition of a non-commercial society set out in the Act. \n\n A society is non-commercial if it is established and conducted: \n\n* for charitable purposes\n* for the purpose of enabling participation in, or of supporting, sport, athletics or a cultural activity\n* for any other non-commercial purpose other than that of private gain.\n"}
{"id": "1066", "section": " Promoting society and local authority lotteries ", "subsection": "Local authority lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Local authority lotteries are lotteries promoted by local authorities themselves. These differ from society lotteries registered with a licensing authority. Authorities may use the net proceeds of such lotteries for any purpose for which they have power to incur expenditure. \n\n"}
{"id": "1067", "section": " Promoting society and local authority lotteries ", "subsection": " Large society and local authority lottery licensing requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " A society lottery is a large lottery and may only be run under an operating licence issued by the Commission if the arrangements for that lottery are such that total proceeds (ticket sales) from it: \n\n* may in a single society lottery exceed \u00a320,000\n* the proceeds of previous lotteries in the same calendar year have already reached or may, taking into account the lottery in question reach \u00a3250,000 in one calendar year.\n\n If a society promotes a lottery which, applying the above rules, is a large lottery (the first lottery) then every subsequent lottery it promotes in that year and in the following three years will also be a large lottery and will require the society to hold a lottery operating licence issued by the Commission. \n\n All local authority lotteries must be run under an operating licence issued by the Commission. \n\n Societies and local authorities that allow players to participate in their lotteries by means of remote communication (internet, telephone etc) will be required to hold a remote lottery operating licence, whether or not their activities also require them to hold a non-remote lottery operating licence. \n\n General information about the Commission's licensing requirements is given in this document. Specific guidance is available on the Commission's website. \n\n"}
{"id": "1068", "section": " Promoting society and local authority lotteries ", "subsection": " Small society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Societies that run small society lotteries, that is to say lotteries in which no more than \u00a320,000 worth of tickets are put on sale and where the society-s aggregate proceeds from lotteries do not exceed \u00a3250,000 a year may operate without a Commission licence provided they register with their licensing authority. Where it becomes apparent that a small society lottery will exceed either of the monetary limits, it is the responsibility of the society to ensure they apply to the Commission for a licence, before the limit is exceeded. \n\n The promoting society of a small society lottery must, throughout the period during which the lottery is promoted, be registered with a licensing authority in England and Wales or a licensing board in Scotland. \n\n The societies are required to be registered with their licensing authority in the area where their principal office is located. If the local authority believes that the society-s principal office is situated in another area it should inform the society as soon as possible and if possible inform that other authority. \n\n Details of registration requirements and procedures can be obtained from the licensing department of the relevant local authority. \n\n Societies that run small society lotteries under registration with a licensing authority and that sell tickets by means of remote communication (internet, telephone etc) are not required to hold a remote gambling licence issued by the Commission. \n\n"}
{"id": "1069", "section": " Promoting society and local authority lotteries ", "subsection": " Personal Management Licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " A society or local authority licensed by the Gambling Commission is required to have at least one  [Personal Management Licence (PML)](/licensees-and-businesses/guide/personal-management-licence)  holder if they have more than three people in qualifying positions. \n\n A qualifying position is one where an individual by the terms of their appointment has primary responsibility for: \n\n* the management of the licensed activity (ie the lottery)\n* the financial affairs of the society\n* ensuring the society complies with the requirements of the Gambling Act\n* the marketing of the lottery\n* management of the IT used in connection with the lottery.\n\n In deciding who should hold the PML a society or local authority should identify the relevant senior individual who takes overall management responsibility for the promotion and proper management of the lottery and for compliance with the regulatory regime as a whole. The PML holder must be a trustee or officer of an unincorporated society, a director of a corporate society or a partner where the society is a partnership. In the case of a local authority lottery the PML holder must be someone in a senior management post who holds the relevant delegated authority from the licensing authority. \n\n If a society has three or fewer people in qualifying positions they will qualify as a small scale operator and will be exempt from the need to have a PML holder. In those circumstances one individual from the society who is identified as the senior person responsible for the overall conduct of the lottery (usually the chief executive, a trustee, director or member of the senior management board) must complete the personal declaration,  [Annex A declaration](/licensees-and-businesses/guide/annex-a-declaration)  , of the Operating Licence application form and submit it to the Commission along with a Criminal Records Bureau form. \n\n A society must not operate any lottery unless it has at least one PML holder or at least one Individual who has submitted an Annex A and is named on the operating licence. If the people holding PMLs or the people who have previously submitted Annex A Personal Declarations under the small scale operator exemption change, the society must notify the Commission as soon as possible. If departures leave the society without a PML holder or anyone who has submitted an Annex A, then a new individual needs to make an application for a PML, or in the case of those operators subject to the small scale operator exemption, submit an Annex A. The latter will also require an amendment to the operating licence. Both instances will require a Criminal Records Bureau check as well as appropriate payment. \n\n"}
{"id": "1070", "section": " Promoting society and local authority lotteries ", "subsection": " External Lottery Managers (ELMs)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " A licensed or registered society or local authority may employ an external lottery manager (ELM) to manage all or part of its lottery. An ELM is defined in section  [section 257 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/257)  as someone that is a person or a body who makes arrangements for a lottery on behalf of a society or local authority but is not a member, officer or employee of the society or authority. \n\n All ELMs must hold a lottery manager-s operating licence issued by the Commission before they can manage a licensed society or local authority lottery or a society lottery registered with a local authority. It is the responsibility of the society or local authority to ensure that before employing anyone to manage all or part of their lottery that person or body holds a valid lottery manager-s operating licence issued by the Commission. A list of licensed ELMs is available on the Commission's website. \n\n The fact that a society or local authority may employ a licensed ELM to manage all or part of its lottery does not absolve the society or local authority from its responsibility for ensuring that the lottery is conducted in such a way as to ensure that it is lawful and fully complies with all licence conditions and the codes of practice. Both the society or local authority and the ELM require an operating licence from the Commission. \n\n ELMs are also required to hold Personal Management Licences for a range of directors and senior managers, including: \n\n* the managing director\n* chief executive\n* finance director\n* compliance manager\n* marketing manager\n* IT manager.\n\n ELMs also need to hold a remote gambling licence if they intend to sell tickets by means of remote communication (internet, telephone etc). \n\n"}
{"id": "1071", "section": " Promoting society and local authority lotteries ", "subsection": " External Lottery Managers and service providers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Uncertainty can arise as to whether services provided to societies or local authorities amount to the promotion or facilitation of a lottery, in which case the provider needs an external lottery manager (ELM) licence if they are to avoid committing an offence, or instead amount to the provision of services which do not amount to promotion or facilitation, in which case no licence is needed. The following paragraphs give some guidance on the distinction. But anyone who is uncertain whether the services provided require the provider to hold an ELM licence should contact the Commission for advice. \n\n Under  [section 252 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252)  , a person promotes a lottery if they make or participate in making the arrangements for a lottery. It says further that a person promotes a lottery in particular if they: \n\n* make arrangements for the printing of tickets\n* make arrangements for the printing, publication and distribution of promotional material\n* make arrangements to advertise a lottery\n* invite an individual to participate in a lottery\n* sell or supply tickets\n* offer to sell or supply tickets\n* use premises for the purpose of allocating prizes or for any other purpose connected with the administration of a lottery.\n\n Promotional material is defined as a document that advertises, invites participation, contains information about how to participate, or lists winners, in a particular lottery. \n\n A person commits an offence under the Act if they carry out any of these activities on behalf of a society or local authority unless: \n\n* they are an officer, employee or a member of a licensed or registered societyor local authority\n* they are a licensed ELM directed by a society or local authority to run all or part of its lottery.\n\n Under  [section 259 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/259)  , a person facilitates a lottery if they: \n\n* print lottery tickets for a specified lottery\n* print promotional material for a specified lottery\n* advertise a specified lottery.\n\n A person commits an offence of facilitating a society or local authority lottery unless they act in accordance with an operating licence. \n\n Whether or not a person or body carrying out activities on behalf of a society or local authority requires licensing as an ELM will depend on the activities they conduct and whether they amount to either promoting or facilitating a lottery and, if so, the circumstances in which they carry out those activities. For instance companies which print tickets for or which advertise lotteries under direction from licensed or registered societies or licensed ELMs do not themselves require a licence because, although they are facilitating a lottery, they are acting in accordance with a licence held by someone else. \n\n To take another example, direct mailing companies employed by society lotteries may be classed as either a service provider or ELM, depending on the functions they carry out. If their only role is to post tickets to people to participate in the lottery from a list provided by the society or ELM, the Commission does not think they are doing any of the things that fall into the definition above of promoting a lottery. However, where a person or body is responsible for and manages part or all of the lottery and decides issues such as where to target promotional material, sources people to enter the lottery and deals with ticket transactions, they are carrying out functions that are caught by the definition of promoting a lottery and require a licence. \n\n The Commission considers that the Act provides a comprehensive definition of what amounts to promoting or facilitating a lottery for the purpose of determining whether an ELM licence is needed for people or bodies providing services to societies or local authorities. In cases where there is doubt whether or not a person or body is acting in the role of an ELM, the Commission will have regard to the overall management and degree of control of the lottery undertaken by the society and the other party in question. Where the person or body making any of the arrangements for a society or local authority lottery, for example, has control of how the lottery is promoted and managed, the Commission-s view is that they will be acting as an ELM and will need to hold the relevant operating licence issued by the Commission if they are to avoid committing an offence under the Act. \n\n###  Key indicators the Commission uses in reaching a conclusion include:\n\n* who decides how the lottery scheme will operate and when changes to the scheme should be made\n* who controls the promotion, marketing and advertising of the lottery\n* who sells the tickets\n* who pays the prizes\n* who appoints and manages sub-contractors\n* banking arrangements and the process for handling the proceeds of the lottery\n* the contractual agreements between the society and the other party.\n"}
{"id": "1072", "section": " Promoting society and local authority lotteries ", "subsection": " Remote lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " [Section 4 of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/4)  specifies that remote gambling means gambling in which people participate by the use of remote communication including the internet, telephone, television, radio or any other electronic or technological method of communication. Normal letter post is not a form of remote communication for the purposes of the Act. \n\n Societies and local authorities requiring licensing by the Commission and which allow players to participate in their lotteries by means of remote communication will be required to hold a remote lottery operating licence. For example, those accepting payments by telephone, or over the internet, will require a remote operating licence. \n\n Holders of a remote lottery operating licence will be required to comply with the technical standards and the other specific licence conditions and codes of practice issued by the Commission that relate to remote gambling. Only remote lottery operating licence holders that accept more than \u00a3250,000 worth of entries by remote means per year will be required to meet the full testing and third party security audit requirements. The remote technical standards do not apply to holders of an ancillary remote lottery licence. Further details are available on the Commission's website. \n\n Societies registered with licensing authorities that allow people to participate in their lottery by way of remote communication are not required to hold a remote lottery operating licence. \n\n"}
{"id": "1073", "section": " Promoting society and local authority lotteries ", "subsection": " Gambling Commission licence conditions and codes of practice", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " All societies and local authorities licensed by the Commission to run lotteries are required to comply with the specific licence conditions and codes of practice relevant to them. The specific licence conditions are set out at the time a licence is issued. \n\n Some of the licence conditions and requirements of the codes of practice are referred to below. Specific details are contained in the  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)  . \n\n"}
{"id": "1074", "section": " Promoting society and local authority lotteries ", "subsection": " Society and local authority lotteries - proceeds and other monetary limits", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " A society or local authority lottery must apply a minimum of 20% of the gross proceeds of each lottery directly to the purposes of the society or in the case of a local authority a purpose for which the authority has power to incur expenditure. \n\n Up to a maximum of 80% of the gross proceeds of each lottery may be divided between prizes and the expenses of the lottery. \n\n In a single large society or local authority lottery the maximum value of tickets that can be sold is \u00a35 million. The maximum aggregate value of lottery tickets that can be sold in any calendar year is \u00a350 million (pro-rata limit of \u00a331,311,475 in 2020). \n\n The maximum prize in a single lottery is \u00a325,000 in the case of a small society lottery and \u00a325,000 or 10% of the proceeds (gross ticket sales), whichever is greater, in the case of a large society or local authority lottery. Therefore, a large society or local authority lottery that sells the maximum number of tickets in a single lottery (\u00a35 million) could award a maximum top prize of \u00a3500,000. \n\n Rollovers are permitted provided the maximum single prize limit is not breached. \n\n Every ticket in the lottery must be the same price and the cost of purchased tickets must be paid to the society before entry into the draw is allowed. \n\n There is no maximum price of a lottery ticket. \n\n No lottery organised by a large society or local authority may operate in such a way that a player can win a prize greater than the statutory prize limit of \u00a3500,000. \n\n No lottery organised by a large society or local authority may be linked to any other lottery in such a way that a person who wins a prize in one also wins a prize in another, unless the aggregate of those prizes is less than or equal to the statutory prize limit of \u00a3500,000. \n\n Where separate lotteries have a feature that allows a player to win a larger prize than the statutory maximum of \u00a3500,000 by selecting the same numbers in different lotteries and these lotteries are decided by the same draw, no advertisement or other marketing of the lotteries may refer to this feature. A lottery cannot be linked to a prize competition or free draw if the maximum amount which a person can win is more than \u00a3500,000 in aggregate. \n\n Where separate lotteries have a feature that allows a player to win a larger prize than the statutory maximum of \u00a3500,000 by selecting the same numbers in different lotteries and these lotteries are decided by the same draw, no advertisement or other marketing of the lotteries may refer to this feature. A lottery cannot be linked to a prize competition or free draw if the maximum amount which a person can win is more than \u00a3500,000 in aggregate. \n\n"}
{"id": "1075", "section": " Promoting society and local authority lotteries ", "subsection": " Information to lottery players: proceeds and prizes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Social responsibility codes attached to all lottery operating licences include a requirement to take account of the Commission-s guidance on providing information to lottery players about how proceeds are used and the likelihood of winning a prize and how those prizes are allocated.\u202f This information must be available prior to participating in a lottery. \n\n Further information about these requirements can be found in the Commission-s guidance  [Information to lottery players: proceeds and prizes](/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes)  . \n\n This requirement is in addition to the current provision in social responsibility code (4.3.1), which requires all society and local authority lottery licensees to publish annually the proportion of lottery proceeds (as a percentage) returned to the purposes of the society or local authority, in the previous calendar year. This should be through either their annual report, lottery page of their society or local authority website or any other means appropriate to the size and scale of the organisation. \n\n"}
{"id": "1076", "section": " Promoting society and local authority lotteries ", "subsection": " Ticket information", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " All tickets in a society lottery or local authority lottery licensed by the Commission or society lottery registered with a local authority must state: \n\n* the name of the society on whose behalf the lottery is being promoted\n* the price of the ticket\n* the name and address of the member of the society responsible for the promotion of the lottery. In the case of a small society lottery run under local authority registration the name and address of the ELM if there is one may be given as an alternative\n* the date of the draw, or the means by which the date may bedetermined\n* the fact, where that is the case, that the society is licensed by theCommission\n* the website address of the Commission, if licensed by the Commission.\n\n Tickets that are issued through a form of remote communication or any other electronic manner must specify the information above to the purchaser of the ticket and ensure that the message can be either retained (saved) or printed. \n\n"}
{"id": "1077", "section": " Promoting society and local authority lotteries ", "subsection": " Sale of tickets", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Tickets in society and local authority lotteries promoted under licence from the Commission must not be sold to anyone in a street. \n\n"}
{"id": "1078", "section": " Promoting society and local authority lotteries ", "subsection": "Where tickets may be sold", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " They can be sold: \n\n* by a person in a static structure such as a kiosk or display stand\n* from a shop premises in a street, or,\n* door to door.\n\n For this purpose a \u2018street- includes any bridges, road, lane, footway, subway, square, court, alley or passage (including passages through enclosed premises such as shopping malls) whether a thoroughfare or not. Society lotteries and/or the responsible ELM must also ensure that they have any necessary local authority permissions, such as a street trading licence. The Commission has recommended to licensing authorities that they also apply this restriction to small society lotteries. Small societies should check with the licensing authority they are registered with. \n\n Lottery tickets must not be sold to, or by, those under the age of 16. \n\n Society lottery tickets may be sold from vending machines. These machines may be sited anywhere that a society lottery ticket can be sold, as mentioned previously. \n\n They are not subject to restrictions on the number that can be sited and no licence is required to site or supply them. However, licensed operators (societies and/or ELMs) must ensure that they fulfil their social responsibility duties under the licence conditions and codes of practice in respect of preventing underage play and problem gambling. In the case of lottery ticket vending machines the operator may wish to ensure that the machine is located in a supervised area or that some other arrangements are put in place to prevent underage and problem gambling. \n\n To minimise the risk of fraud, societies licensed by the Commission should adopt one or more of the following measures when sending unsolicited mailings of lottery tickets: \n\n* prohibit the unsolicited mailing of lottery tickets to non-members of the promoting society\n* limit the value of tickets sent to any one address which is not that of a member of the promoting society to \u00a320\n* maintain records of tickets distributed and not returned. The Commission recommends that these records should include details of the address to which the tickets have been sent, their total value and their serial number. Information on unsold tickets not returned by the date of the lottery draw should be retained for at least six months.\n\n Society lottery operator licences (remote and non-remote) from the Commission allow societies to sell lottery tickets within Great Britain (England, Scotland, and Wales). If you wish to sell lottery tickets outside of Great Britain you will need to check the laws that apply in that jurisdiction. \n\n"}
{"id": "1079", "section": " Promoting society and local authority lotteries ", "subsection": " Financial requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " For society and local authority lotteries promoted under licence from the Commission, accounting records must be retained for a minimum of three years from the date of any lottery to which they relate and they must be made available for inspection by the Commission on request. These records must contain, in respect of each lottery, details of the: \n\n* the total proceeds\n* the amount allocated to prizes\n* the amount of proceeds allocated to expenses, and details of those expenses\n* the amount applied directly to the purposes of the society or the purposes for which the local authority has power to incur expenditure as the case may be\n* the number of sold and unsold tickets in each lottery.\n\n Where the cumulative proceeds of lotteries promoted by a society or local authority exceed \u00a31,000,000 in a calendar year, the Commission must be sent a written confirmation from a statutory auditor that the proceeds of those lotteries have been fully accounted for in annual audited accounts. Such confirmation must be provided within ten months of the end of the period to which the accounts relate. \n\n A statutory auditor is someone who is eligible for appointment as a company auditor under section 1210 of the Companies Act 2006 but is not, in the case of a society:   \n **a)**  a member of the society   \n **b)**  a partner, officer or employee of such a member   \n **c)**  a partnership of which a person falling within (a) or (b) is a partner. \n\n"}
{"id": "1080", "section": " Promoting society and local authority lotteries ", "subsection": " Lottery submissions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Every society and local authority licensed by the Commission must provide a submission for each lottery. This must show the total proceeds and how they have been distributed between prizes and expenses and the amount applied directly to the society-s purposes, or purpose for which the local authority has power to incur expenditure. \n\n A licensed society-s or local authority-s submission must be sent to the Gambling Commission no later than three months after the date of the lottery draw or in the case of an instant (scratchcard) lottery within three months of the last date on which tickets in the lottery were on sale. At the time it is submitted each submission must be verified by a Personal Management Licence holder, a qualified person in the case of a small scale operator or the person (in the case of societies) named on the lottery tickets as being responsible for the promotion of the lottery. \n\n Lottery submissions should be completed online through the Commission-s  [eServices portal (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices)  . Guidance on how to complete a lottery submission is available throughout the online system. \n\n Every society registered with a local authority to run small society lotteries must submit a statement providing the following information: \n\n* the date on which tickets were available for sale or supply and the date of the draw\n* the total proceeds of the lottery (remote and non-remote)\n* the amounts deducted by promoters of the lottery in providing prizes, including rollovers\n* the amounts deducted by the promoters of the lottery in respect of costs incurred in organising the lottery\n* the amount applied directly to the purpose for which the promoting society is conducted or for which the local authority has power to incur expenditure (at least 20% of the gross proceeds)\n* whether any expenses incurred in connection with the lottery were not paid for by deduction from the proceeds, and, if so, the amount of expenses and the sources from which they were paid.\n\n A registered society-s statement must be sent to the local authority within three months beginning on the day the draw (or last draw) in the lottery took place. It must be signed by two members of the society appointed in writing for that purpose by the society-s governing body and accompanied by a copy of that appointment. \n\n"}
{"id": "1081", "section": " Promoting society and local authority lotteries ", "subsection": " Social responsibility", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Lotteries are a form of gambling and as such societies and local authorities are required to ensure that children and other vulnerable people are not exploited by their lottery. \n\n The minimum age for participation in a society or local authority lottery is 16 years of age. A person commits an offence if they invite or allow a child to enter such a lottery. Licensed societies and local authorities running lotteries must have written policies and procedures in place to help prevent and deal with cases of under-age play. \n\n Licence holders must take all reasonable steps to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available. \n\n Further information about social responsibility requirements is contained in the Commission-s  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)  . \n\n"}
{"id": "1082", "section": " Promoting society and local authority lotteries ", "subsection": " B3A lottery machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " [Section 235(2)(d) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/235)  and Regulations under that section define a B3A machine as one where the results of the lottery are determined by the machine and/or the machine displays the results of the lottery without an interval of at least one hour between the sale of the ticket and the announcement of the result. These machines can only be sited in a members- club or miners- welfare institute holding a club gaming or club machine permit issued by the licensing authority. Clubs and institutes are entitled to site one category B3A machine on the premises. \n\n"}
{"id": "1083", "section": " Promoting society and local authority lotteries ", "subsection": " Proceeds and profits", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " [Section 254 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/254)  clarifies what is meant by \u2018proceeds- and \u2018profits- of alottery. \n\n \u2018Proceeds- are the total amount paid for tickets before any deductions. \n\n \u2018Profits- are the amount of proceeds less any deductions for prizes, rollovers, and reasonable expenses incurred in connection with running the lottery. \n\n"}
{"id": "1084", "section": " Promoting society and local authority lotteries ", "subsection": " Misusing profits of lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Under  [section 260 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/260)  it is an offence to use or permit profits from a large society or local authority lottery to be used for any purposes other than for the purpose for which the lottery was permitted or promoted.  [Section 261 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/261/enacted)  applies the same offence to small society lotteries. \n\n"}
{"id": "1085", "section": " Promoting society and local authority lotteries ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Promoting Society and Local Authority Lotteries \n\n application/pdf PDF 223.7 kB](//assets.ctfassets.net/j16ev64qyf6l/5UPQqclReV5jtP2itSytYG/d759a3c2a4270d4e7faed848932a9c0f/Promoting-society-and-local-authority-lotteries.pdf) [Organising small lotteries \n\n application/pdf PDF 244.5 kB](//assets.ctfassets.net/j16ev64qyf6l/5p756U3GQ8tAWNATMCsjXv/2d551ab64eef38357ad37324ffa8eb49/Organising-small-lotteries.pdf)\n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1086", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries", "content": "* [Promoting society and local authority lotteries](#)\n* [Definition of a lottery](#definition-of-a-lottery)\n* [Meaning of society and local authority lotteries](#meaning-of-society-and-local-authority-lotteries)\n* [Large society and local authority lottery licensing requirements](#large-society-and-local-authority-lottery-licensing-requirements)\n* [Small society lotteries](#small-society-lotteries)\n* [Personal Management Licences](#personal-management-licences)\n* [External Lottery Managers (ELMs)](#external-lottery-managers-elms)\n* [External Lottery Managers and service providers](#external-lottery-managers-and-service-providers)\n* [Remote lotteries](#remote-lotteries)\n* [Gambling Commission licence conditions and codes of practice](#gambling-commission-licence-conditions-and-codes-of-practice)\n* [Society and local authority lotteries - proceeds and other monetary limits](#society-and-local-authority-lotteries-proceeds-and-other-monetary-limits)\n* [Information to lottery players: proceeds and prizes](#information-to-lottery-players-proceeds-and-prizes)\n* [Ticket information](#ticket-information)\n* [Sale of tickets](#sale-of-tickets)\n* [Financial requirements](#financial-requirements)\n* [Lottery submissions](#lottery-submissions)\n* [Social responsibility](#social-responsibility)\n* [B3A lottery machines](#b38-lottery-machines)\n* [Proceeds and profits](#proceeds-and-profits)\n* [Misusing profits of lotteries](#misusing-profits-of-lotteries)\n\n [Print this guide](#) "}
{"id": "1087", "section": " Promoting multiple society lotteries ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-multiple-society-lotteries", "content": "\n>  This is an HTML version of this advice. You can also view or download the  [original promoting multiple society lotteries advice (PDF)](#5iNW6wMsHYufo3oVcf23Zd)  published in August 2011, updated July 2020. \n> \n> \n\n Advice for society lotteries, local authority lotteries and  [external lottery managers](/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries)  promoting individual lotteries under one brand. \n\n"}
{"id": "1088", "section": " Promoting multiple society lotteries ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-multiple-society-lotteries", "content": " The purpose of this note is to provide advice to society and local authority lottery promoters (society and local authority lottery operators) and External Lottery Managers (ELMs) and others about some of the factors the Gambling Commission is likely to take into account when making decisions about whether the requiements of the  [Gambling Act 2005 (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)  (the Act) are satisfied in a particular lottery scheme. \n\n The interpretation of the Act is ultimately a matter for the courts but it is hoped that this note will be helpful to societies and ELMs in setting out some of the indicators to which the Commission has regard in determining whether a particular scheme is being properly promoted as a series of separate lotteries or is in reality a single lottery. These indicators may also be relevant, in appropriate cases, to the Commission-s decision whether to grant an operating licence. \n\n This note contains advice supplementary to the requirements of the Act, relevant regulations and the Licence Conditions and Codes of Practice. Operators must also ensure they meet those requirements. \n\n To assist operators in ensuring that their lottery is being promoted lawfully and in line with the licensing objectives as set out in the Act, the Commission has prepared a series of indicators that may be taken into account when deciding whether or not a particular scheme is lawful. The indicators are neither exhaustive nor exclusive and no single factor is likely to be determinant by itself. \n\n The Commission may update this advice note from time to time to reflect developments in the sector. \n\n##  Promoting multiple society lotteries lawfully\n\n##  Control and accountability\n\n##  Marketing\n\n##  Information to lottery players: proceeds and prizes\n\n##  Files\n\n"}
{"id": "1089", "section": " Promoting multiple society lotteries ", "subsection": " Promoting multiple society lotteries lawfully", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-multiple-society-lotteries", "content": " The Act permits licensed or registered non-commercial societies and ELMs to promote lotteries. The intention of the relevant provisions is to make it possible for a noncommercial society to use a lottery as a means of raising funds from the public for the cause promoted by the society, or a local authority to raise funds to use for any purpose where it has power to incur expenditure. The provisions are relatively limited inscope. \n\n The Act also allows those societies to appoint a person who is not a member, officer or employee of the society - an External Lottery Manager (ELM) - to make the arrangements for the lottery on their behalf. Where arrangements for the lottery are made by an ELM on behalf of a society both the ELM and society promote the lottery. The intention of these provisions is also relatively limited in scope: they are designed to do nothing more than allow a society to \u201coutsource\u201d the running of its lottery to a third party. \n\n It is the view of the Commission that where an ELM, a society lottery operator or a collective of society lottery operators, promote multiple society lotteries under a single brand (a \u2018branded lottery- or \u2018umbrella lottery- scheme), each lottery must be organised and promoted in such a way as to ensure that the lotteries are not combined to form one single lottery, which could be a breach of the requirements of the Act and regulations. \n\n The proceeds from one society lottery may not be used to fund any of the prizes or expenses in a different society lottery promoted under the same brand. For example proceeds from lottery A promoted by society A may not be rolled over to fund prizes in lottery B promoted by society B (a different society) or be used to pay or subsidise any prizes in society lottery B. \n\n The relevant monetary limits set out in the Act apply to each of the individual society lotteries separately. \n\n Under the Act the proceeds of each lottery draw are the responsibility of the individual society lottery operators. It is each operator-s responsibility to ensure that the proceeds, including expenses and prizes, of its lottery are apportioned and distributed lawfully and that a minimum of 20% of the proceeds of each of its lottery draws are applied to a purpose for which the promoting society is established or the local authority has power to incur expenditure. \n\n Each society must meet the requirements of a non-commercial society set out in the Act and any publicly available criteria relied upon by the Commission in assessing compliance with those requirements. The Commission will always look at the reality of each situation in determining whether the test for a non-commercial society is met, and when deciding the imposition of licence conditions. \n\n"}
{"id": "1090", "section": " Promoting multiple society lotteries ", "subsection": " Control and accountability", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-multiple-society-lotteries", "content": " There is no prohibition in the Act on lottery operators coming together under a single brand and the results in those lotteries being determined by a single draw. However, the individual lotteries must remain separate, distinct entities. Indicators that may help make judgements in these circumstances include the following. \n\n In cases where a number of societies come together to promote their lotteries under one brand, whether an ELM is involved or not, the extent to which each individual society is able to demonstrate that they retain overall management control of their lottery will be important. This will include the society demonstrating that they retain overall control of management and strategic decision-making relating to the promotion of the lottery, including control over social responsibility policies and the marketing of the lottery. \n\n The extent to which the proceeds of individual society lotteries are separated, for example through ring-fencing individual bank accounts from other operators, from the ELM and from any other related company or body. \n\n In cases where a number of societies come together to promote their lotteries under one brand, whether an ELM is involved or not, the extent to which each society has control of the proceeds of the lottery including how those proceeds are apportioned and distributed will be an important factor. Where multiple society lotteries are promoted under one brand, the proceeds cannot be pooled and distributed among all societies promoting their lottery under that brand. \n\n"}
{"id": "1091", "section": " Promoting multiple society lotteries ", "subsection": " Marketing", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-multiple-society-lotteries", "content": " The Act requires each individual society lottery that forms part of a single branded scheme must be promoted separately, and it must be clear to a participant in the lottery which society lottery they are being asked to participate in. Where a number of society lotteries are promoted under one brand whether with an ELM or not the following indicators may assist decision making in this area. \n\n The extent to which the general advertising and marketing material relating to the promotion of the umbrella lottery brand makes it clear each draw will be on behalf of separate identified societies. \n\n Prior to each lottery draw the relative prominence of the name of the umbrella lottery brand in the advertising and marketing material compared to that of the name of the society or societies involved in the promotion of that particular draw. \n\n The extent to which the document (ticket) given to participants at the time they pay to enter the lottery clearly and prominently specifies and displays the name of the individual society or societies involved in promoting each lottery draw. \n\n We expect all lottery operators who offer or participate in a branded lottery scheme to ensure consumers are provided with sufficient information for them to make an informed choice as to whether they wish to support that good cause or not. They must therefore make it clear that although there is a common brand, people are participating in individual society lotteries. \n\n All marketing and advertising of the branded lottery is required to include clear information about the promoting society or societies, displayed clearly and relatively prominenly. This includes information surrounding the draws themselves, winners and beneficiaries of the lottery proceeds. \n\n For example, a beneficiary of a lottery promoted under a branded scheme wished to advertise that their activities have been funded by lotteries proceeds derived through the brand, they should make it clear that it is the society who has provided the funds, and not just the scheme itself. It should also be made clear which society promoted the lottery when advertising winners and prizes. \n\n"}
{"id": "1092", "section": " Promoting multiple society lotteries ", "subsection": " Information to lottery players: proceeds and prizes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-multiple-society-lotteries", "content": " Social responsibility codes attached to all lottery operating licences include a requirement to take account of the Commission-s guidance on providing information to lottery players about how proceeds are used and the likelihood of winning a prize and how those prizes are allocated.\u202fThis information must be available prior to participating in a lottery. \n\n This requirement is in addition to the current provision in  [social responsibility code (4.3.1)](/licensees-and-businesses/lccp/condition/4-3-1-publication-of-percentage-of-lottery-proceeds-returned-to-the-purposes)  , which requires all society and local authority lottery licensees to publish annually the proportion of lottery proceeds (as a percentage) returned to the purposes of the society or local authority, in the previous calendar year. This should be through either their annual report, lottery page of their society or local authority website or any other means appropriate to the size and scale of the organisation. \n\n"}
{"id": "1093", "section": " Promoting multiple society lotteries ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-multiple-society-lotteries", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Promoting multiple society lotteries \n\n application/pdf PDF 174.1 kB](//assets.ctfassets.net/j16ev64qyf6l/5iNW6wMsHYufo3oVcf23Zd/3c3da171fca94b895d9367722f60195a/Promoting-multiple-society-lotteries.pdf)\n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1094", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/promoting-multiple-society-lotteries", "content": "* [Promoting multiple society lotteries](#)\n* [Promoting multiple society lotteries lawfully](#promoting-multiple-society-lotteries-lawfully)\n* [Control and accountability](#control-and-accountability)\n* [Marketing](#marketing)\n* [Information to lottery players: proceeds and prizes](#information-to-lottery-players-proceeds-and-prizes#1)\n\n [Print this guide](#) "}
{"id": "1095", "section": " Lottery proceeds - Advice note April 2013 (Updated July 2020) ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020", "content": " The purpose of this note is to provide advice to the promoters of society and local authority lotteries and others about the requirements of the  [Gambling Act 2005 (the Act) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  relating to the distribution of lottery proceeds collected by non-commercial societies, local authorities and External Lottery Managers (ELMs) making the arrangements for lotteries on their behalf. \n\n The interpretation of the Act is ultimately a matter for the courts but it is hoped that this advice note will be helpful to societies, local authorities and ELMs in understanding the requirements and the Commission-s approach in respect of compliance with those requirements. \n\n This note also contains some advice supplementary to the requirements of the Act, relevant regulations and the Licence Conditions and Codes of Practice (LCCP). Operators must also ensure they meet those requirements. For further information see the Commission-s  [Promoting society and local authority lotteries](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  . \n\n\n>  The Commission may update this advice note from time to time to reflect developments in the sector. \n> \n> \n\n##  Who can promote lotteries?\n\n##  \u2018Proceeds- and \u2018profits- of a lottery\n\n##  The expenses of a lottery - lottery proceeds\n\n##  Lottery submissions - lottery proceeds\n\n##  Non-compliance - lottery proceeds\n\n##  Footnotes\n\n\n\n---\n\n Last updated: 14 October 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1096", "section": " Lottery proceeds - Advice note April 2013 (Updated July 2020) ", "subsection": " Who can promote lotteries?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020", "content": " In addition to some small lotteries, which are \u2018exempt- from the requirement to hold a licence, the Act permits licensed or registered non-commercial societies and local authorities to promote lotteries. It is the view of the Commission that the intention is to allow noncommercial societies and local authorities to use a lottery as a means of raising funds to support their purposes. \n\n The Act also allows those societies and local authorities to appoint a person - who is not a member, officer or employee of the society or local authority - as an ELM to make the arrangements for the lottery on their behalf. Where arrangements for the lottery are made by an ELM on behalf of a society or local authority, both the ELM and the society or local authority promote the lottery (  [Section 252(4) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252)  ). The intention of the provision is relatively limited in scope; it is designed to do nothing more than allow a society or local authority to outsource the running of its lottery or a part of its lottery to a third party. \n\n"}
{"id": "1097", "section": " Lottery proceeds - Advice note April 2013 (Updated July 2020) ", "subsection": " \u2018Proceeds- and \u2018profits- of a lottery", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020", "content": " [Section 254(1) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/254)  defines the proceeds of a lottery as \u2018the aggregate of amounts paid in respect of the purchase of lottery tickets- (the total amount paid for tickets before any deductions). The Act also specifies the way in which the proceeds of a lottery must be distributed, as follows under section 99(2): \n\n###  99 Mandatory conditions of lottery operating licence\n\n **(2).**  The first requirement, is that at least 20% of the proceeds of any lottery promoted in reliance on the licence are applied-   \n **(a)**  in the case of a licence issued to a non-commercial society, to a purpose for which the promoting society is conducted   \n **(b)**  in the case of a licence issued to a local authority, for a purpose for which the authority has power to incur expenditure. \n\n The Act describes the proportion of the proceeds remaining after prizes and expenses have been deducted as the \u2018profits- of the lottery (  [Section 254(2) of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/254)  ). \n\n The Commission-s view is that the intention of the requirement to apply \u2018at least- 20% of the proceeds to the purposes of the promoting society is to maintain the fundamental principle set out in the Act for society and local authority lotteries that they are only permitted as a mechanism to enable fundraising for purposes other than that of private or commercial gain. Society and local authority lottery operators are reminded that 20% is the minimum amount of proceeds from each lottery that must be applied to their purposes. In the Commission-s view the \u2018purposes- of a society are the aims and objectives for which the society primarily exists. The \u2018profits- of a lottery cannot be used for any other purpose. \n\n Lottery promoters should also take note of the licensing objective in the Act that requires all gambling to be conducted in a \u2018fair and open way-. This has specific relevance to society or local authority lotteries who advertise a specific percentage return to their purposes from each lottery on tickets or in marketing material. Societies and local authorities must ensure that the advertised percentage rate of return is met if they are to avoid acting in a manner inconsistent with the second licensing objective. \n\n The level of expenses and prizes allocated from the proceeds must not be such as to reduce the profits to below 20%. In addition to profits the proceeds can only be used to: \n\n* provide prizes\n* pay expenses \u2018reasonably incurred- organising the lottery.\n\n In circumstances where the proceeds are insufficient to pay the total expenses and the cost of providing prizes in the lottery, the society or local authority must still ensure that 20% of the proceeds are applied to its purposes. In such cases the society or local authority may have to pay the expenses of the lottery and/or the cost of prizes from other (non-lottery) sources of income such as their financial reserves and the lottery may result in an overall financial loss for the promoting society or local authority.  [1](#1) \n\n In ensuring all lotteries are conducted in a \u2018fair and open way-, societies are required to publish each year the proportion of all lottery proceeds (as a percentage) that were returned in the previous calendar year to the purposes of the society (or, in the case of local authorities, applied to purposes for which the authority has power to incur expenditure).  [2](#2)  The purpose of this is to provide the consumer with information to enable them to see how their money is spent and make decisions about where they spend it. \n\n Societies and local authorities should calculate the proportion of lottery proceeds returned as profit to the good cause as follows: total profit (amount returned to good cause) in a calendar year, divided by total proceeds (ticket sales) in a calendar year, multiplied by 100 to provide a percentage figure. \n\n The percentage must only take account of money related to the lottery proceeds (money collected from ticket sales), it must not include funds raised through other activities of the good cause, charity or local authority. \n\n There is no prescribed way of making this information available, although it should be in a manner that is easy for the consumer to find and understand through the most commonly used medium for that society. Many societies may decide to add the information to the lottery pages of their website, to their annual report or in their annual membership/subscriber newsletter. They can also add the information to their current lottery campaign material. There is no restriction on societies and local authorities providing supporting information about the importance of the work carried out via the lotteries they promote. \n\n Social responsibility codes attached to all lottery operating licences include a requirement to take account of the Commission-s guidance on providing information to lottery players about how proceeds are used and the likelihood of winning a prize and how those prizes are allocated. This information must be available prior to participating in a lottery. \n\n Further information about these requirements can be found in the Commission-s guidance:  [Information to lottery players: proceeds and prizes](/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes)  . \n\n"}
{"id": "1098", "section": " Lottery proceeds - Advice note April 2013 (Updated July 2020) ", "subsection": " The expenses of a lottery - lottery proceeds", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020", "content": " The Act defines the expenses of a lottery as \u2018costs reasonably incurred organising the lottery-. It is the responsibility of the promoting society or local authority to ensure that when making the arrangements for a lottery, that any expenses have been reasonably incurred. The expenses of a lottery are the costs incurred organising the lottery and this may include expenditure such as the salaries of those organising the lottery, the cost of selling or supplying lottery tickets, printing and distributing tickets and marketing material or paying any fee to an ELM or other service provider that has been rightly incurred in the course of organising the lottery (or part of the lottery) for the society or local authority. The expenses of a lottery do not include any expenditure relating to any other fundraising activity not directly connected to organising the lottery, even if that fundraising activity is undertaken in conjunction with the promotion of a lottery. \n\n Where an ELM is employed to make the arrangements for all or part of the lottery, including paying prizes and expenses, the society or local authority is equally responsible with the ELM  [3](#3)  for the promotion of the lottery. That includes ensuring that all expenses are \u2018reasonably incurred- and that a minimum of 20% of the proceeds are returned to the purposes of the promoting society or to the local authority. It is also important that the promoters of the lottery ensure that the lottery is conducted fairly and openly and that consumers are not misled as to the proportion of the ticket price that is applied to the purposes of the society. \n\n When apportioning the expenses of a society or local authority lottery and recording how the proceeds collected have been used to pay the expenses, the Commission-s view is that it is reasonable for some of the \u2018start up- costs from the proceeds genuinely attributable to the lottery as a whole rather than those related to a specific lottery to be spread over a number of lotteries. These may include, for example, the marketing and advertising or the initial costs of recruiting members to a new lottery. Any expenses that are spread over a number of lotteries must be expenditure directly attributable to those lotteries and the Commission would expect any expenses being treated in this way to be spread over a reasonable and time limited period. The Commission also considers that it is not unlawful for a promoter to use income from sources other than lottery proceeds to fund the start-up costs or other costs of a lottery. \n\n Irrespective of how a lottery operator decides to spread the costs of a lottery the priority must be to ensure that a minimum of 20% of the proceeds of each individual lottery are applied to the purposes of the promoting society or local authority. \n\n"}
{"id": "1099", "section": " Lottery proceeds - Advice note April 2013 (Updated July 2020) ", "subsection": " Lottery submissions - lottery proceeds", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020", "content": " The licence conditions attached to all lottery operating licences include a requirement that in respect of each lottery promoted a submission must be sent to the Commission within three months of the date of the lottery, showing the total proceeds and how they have been distributed. It is the responsibility of the licensee to ensure that any lottery submission made in respect of the distribution of the proceeds of a lottery is a true and accurate reflection of how those proceeds have been distributed. \n\n In respect of prizes and expenses, lottery promoters must ensure that only the proportion of proceeds of the lottery used to pay the costs of providing prizes and paying the expenses of the lottery are recorded in the lottery submission sent to the Commission. Funds generated from other sources of income used to pay the expenses or prizes in a lottery must not be recorded in those submissions. The actual total costs of promoting the lottery, including donated prizes and expenses, should be recorded in the annual accounts of the promoting society or local authority. The Commission may require lottery operators to provide their annual accounts or separately submit details of donated expenses and prizes in a lottery where it considers this necessary. \n\n Societies and local authorities are also required to add details on the nature of each lottery, to the submission. This is information on whether the lottery was part of a branded lottery scheme, what type of lottery it was (raffle-style, subscription, retail scratchcard, vending machine scratchcard) and the value of the largest prize. Further information on branded lotteries is available in our advice on  [promoting multiple society lotteries](/licensees-and-businesses/page/promoting-a-lottery)  . \n\n"}
{"id": "1100", "section": " Lottery proceeds - Advice note April 2013 (Updated July 2020) ", "subsection": " Non-compliance - lottery proceeds", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020", "content": " The Commission requires all lottery promoters to comply with the licensing objectives and treats any breach of the licence conditions very seriously. It expects all licensed lottery operators to put in place arrangements to make sure that the proceeds of each lottery are distributed in a lawful and compliant way. That includes ensuring that a minimum of 20% of the proceeds of each lottery promoted are applied to the purposes of the society or local authority and that any expenses are reasonably incurred. Misuse of the \u2018profits- of a lottery may constitute a criminal offence  [4](#4)  . In circumstances where a breach of the Act and/or the licence conditions occurs the Commission will consider what regulatory or other action it needs to take. That could include a review of the operating licence of the promoting society, local authority and ELM and following that review the Commission has the power to impose sanctions such as a formal warning, additional licence conditions, a financial penalty or suspension or revocation of an operating licence. \n\n"}
{"id": "1101", "section": " Lottery proceeds - Advice note April 2013 (Updated July 2020) ", "subsection": "Footnotes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020", "content": " 1  Lottery operators will wish to take note of Charity Commission advice on how charity law applies to fundraising:  [Charities and Fundraising (opens in a new tab)](https://www.gov.uk/government/publications/charities-and-fundraising-cc20)   \n\n\n 2  Social Responsibility code 4.3.1   \n\n\n 3  [Section 252(4) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252)   \n\n\n 4  [Section 260 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/260)   \n\n\n"}
{"id": "1102", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020", "content": "* [Lottery proceeds - Advice note April 2013 (Updated July 2020)](#)\n* [Who can promote lotteries?](#who-can-promote-lotteries)\n* [\u2018Proceeds- and \u2018profits- of a lottery](#proceeds-and-profits-of-a-lottery)\n* [The expenses of a lottery - lottery proceeds](#the-expenses-of-a-lottery-lottery-proceeds)\n* [Lottery submissions - lottery proceeds](#lottery-submissions-lottery-proceeds)\n* [Non-compliance - lottery proceeds](#non-compliance-in-lottery-proceeds)\n\n [Print this guide](#) "}
{"id": "1103", "section": "Lotteries: sector specific compliance", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/lotteries-sector-specific-compliance", "content": " Lotteries (or raffles) can only be run for good causes, they cannot be run for private or commercial gain. \n\n Lotteries differ from other types of gambling activity in that the minimum participation age is 16 for the National Lottery, society lotteries, customer lotteries and local authority lotteries, as opposed to 18 for other types of gambling. \n\n"}
{"id": "1104", "section": "Lotteries: sector specific compliance", "subsection": "Lotteries are defined by the Gambling Act 2005 as either \u2018simple- or \u2018complex-", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/lotteries-sector-specific-compliance", "content": "###  A simple lottery is where:\n\n* people are required to pay to take part\n* prizes are allocated to participants\n* prizes are allocated wholly by chance.\n\n###  A complex lottery is where:\n\n* people are required to pay to take part\n* prizes are allocated to participants\n* prizes are allocated by a series of processes the first of which relies wholly on chance.\n\n\n>  Large society lotteries and local authority lotteries require a licence from the Gambling Commission. \n> \n> \n\n\n>  Small society lotteries can operate under a registration with their local authority. \n> \n> \n\n\n>  [Other types of lottery](/public-and-players/fundraising-and-lotteries)  do not require specific permission but there are rules that must be complied with. \n> \n> \n\n\n\n---\n\n Last updated: 14 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1105", "section": "Using SMS short codes for lottery promotion", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/using-sms-short-codes-for-lottery-promotion", "content": " There is growing interest in using mobile phone SMS \u2018short codes- in the promotion of lotteries. This involves licensed operators working with mobile phone operators and payment service providers. \n\n This is a new initiative in the sector and may potentially involve an increased risk to compliance. \n\n We have engaged with the following organisations about this initiative: \n\n* [Phone-paid Services Authority (PSA) (opens in new tab)](https://psauthority.org.uk/)\n* [Chartered Institute of Fundraising (opens in new tab)](https://ciof.org.uk/)  and,\n* [Association for Interactive Media and Entertainment (AIME) (opens in new tab)](https://aimm.co/tag/association-for-interactive-media-entertainment/)  .\n\n\n>  As a licensed operator you must ensure that any product you offer is lawful and compliant with  [the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  and the  [Licence conditions and codes of practice (LCCP).](/licensees-and-businesses/lccp/online) \n> \n> \n\n We do not approve lottery schemes or provide advice about how they should be organised. However, if you are considering using SMS short codes you should first ensure that the arrangements are lawful and compliant with LCCP and that any potential increased risk to consumers and the licensing objectives has been assessed and, if necessary, policies and procedures put in place to mitigate those risks. \n\n"}
{"id": "1106", "section": "Using SMS short codes for lottery promotion", "subsection": "Legal issues", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/using-sms-short-codes-for-lottery-promotion", "content": " Some of the issues you should consider and discuss with your legal advisors and any potential service provider before proceeding include: \n\n* How will the social responsibility requirements such as age verification, customer interaction and self-exclusion be met given that these transactions could be anonymous apart from a telephone number. You need to assess the risk of problem gambling and underage play and, if necessary, introduce more stringent checks before a person is allowed to purchase a lottery ticket.\n* All entrants must \u2018receive a ticket- which includes all of the required information at the time they pay to enter a lottery, a participant cannot be simply directed to a website or elsewhere to collect their ticket. If the ticket is sent to the participant electronically they must be able to save or print the ticket.\n* Payment must be made to the promoter before a person can be entered into a lottery.\n* Arrangements must be in place to ensure the secure holding of lottery proceeds including \u2018ring fencing- by a licensed ELM of all proceeds for the promoting society.\n* Anyone who is not a member, officer or employee of a licensed society who is doing anything that constitutes \u2018promoting- a lottery must hold an External Lottery Manager (ELM) licence issued by the Commission.\n* Anyone providing or adapting remote gambling software for use in a remote lottery must hold a gambling software suppliers licence issued by the Commission.\n* The Gambling Act 2005 only relates to Great Britain (England, Scotland and Wales). A lottery operating licence issued by the Commission only gives a society authority to promote a lottery in Great Britain. Members of the public resident in other parts of the UK including Northern Ireland and the Isle of Man and the Channel Islands have separate gambling laws and you may wish to contact the authorities in those jurisdictions if it is intended to offer this service throughout the UK.\n\n You should also be aware of other regulatory requirements. For example, the PSA have introduced special conditions, which you will need to follow as of the 1 October 2018, in order to offer lotteries using SMS short codes. \n\n\n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1107", "section": "Societies running lotteries for other good causes", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes", "content": "\n>  Lotteries can only be run to raise funds for good causes, they cannot be run for private or commercial gain. \n> \n> \n\n Society lotteries are lotteries promoted by non-commercial societies. \n\n Such societies are organisations that are established and conducted to raise funds to support the specific aims and objectives of the society, which could include any charitable, sporting, cultural or other non-commercial purpose. \n\n They cannot be promoted for private or commercial purposes. \n\n"}
{"id": "1108", "section": "Societies running lotteries for other good causes", "subsection": "Aims and objectives", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes", "content": " Societies holding a lottery licence with the Commission or a registration with their local authority can also run lotteries to raise funds for other good causes provided that the aims and objectives allow them to do so. \n\n If the society-s current aims and objectives do not allow for this then the society can amend them by widening the aims and objectives to include raising funds for the additional good causes. The society would then be required to notify us or the local authority (dependant on who they hold their licence/registration with) of the amendment to their aims and objectives. \n\n Societies who decide to expand their aims and objectives in order promote lotteries for other good causes must ensure that their marketing, terms and conditions and other information provided to consumers makes clear the name of the society promoting the lottery and its beneficiaries. \n\n The promoting society must not imply that a beneficiary is promoting the society lottery. This provides transparency to consumers and allows them to understand who is promoting the lottery and the good cause that the society supports. \n\n For societies that are registered charities or Community Interest Companies (CICs) they may need to check first that any potentially amended aims and objectives are compliant with relevant charity law or CIC requirements. \n\n"}
{"id": "1109", "section": "Societies running lotteries for other good causes", "subsection": "Incidental lottery", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes", "content": " Alternatively, societies who would like to provide support to another good cause but do not wish to change their aims and objectives could decide to organise an \u2018incidental lottery- at an event such as a fundraising dinner or fete. \n\n"}
{"id": "1110", "section": "Societies running lotteries for other good causes", "subsection": "Workplace lottery", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes", "content": " Or a society could organise a lottery within their workplace. This type of lottery is called a \u2018work lottery-. \n\n There is more information on these types of lotteries as follows: \n\n* [fundraising with lotteries or raffles at events](/public-and-players/guide/page/how-to-run-a-fundraiser-with-lotteries-or-raffles-at-events)\n* [fundraising with the people you work with](/public-and-players/guide/page/how-to-run-a-lottery-with-people-you-work-with)\n* [fundraising for people you live with](/public-and-players/guide/page/how-to-run-a-lottery-with-people-you-live-with)\n* [fundraising for people you are in a club with](/public-and-players/guide/page/how-to-run-a-lottery-with-people-youre-in-a-club-with)  .\n\n\n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1111", "section": "Remote", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": " Guidance and technical standards for businesses providing gambling online, through apps or via TV or other devices. \n\n"}
{"id": "1112", "section": "Remote", "subsection": " Licences and Fees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": "* [Types of operating licence](#generic-types-of-operating-licence)\n* [Licence activities](#remote-licences-and-fees-licence-activities)\n* [Fees](#generic-fees-you-need-to-pay)\n* [Calculating your fees](#generic-calculating-your-fees)\n* [Personal Management Licences](#generic-personal-management-licences)\n* [Annex A](#generic-annex-a-declaration)\n* [Premises licence](#remote-licences-and-fees-premises)\n"}
{"id": "1113", "section": "Remote", "subsection": " Legislation and Policies ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": "* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)\n* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)\n* [Technical standards](#generic-technical-standards)\n* [Equipment technical requirements](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)\n"}
{"id": "1114", "section": "Remote", "subsection": " Getting a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": "* [Information you-ll need for your application](#generic-getting-a-licence-information-youll-need-for-your-application)\n* [Apply online](#generic-operating-licence-application)\n* [Assessing your application](#generic-assessing-your-application)\n* [Your licence](#generic-your-licence)\n"}
{"id": "1115", "section": "Remote", "subsection": " When you hold a licence ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": "* [Compliance](#generic-compliance)\n* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)\n* [Public Register](#generic-public-register)\n* [Display of licensed status](#generic-display-of-licensed-status)\n* [Making changes to your licence](#generic-making-changes-to-your-licence)\n* [Surrendering your licence](#generic-surrendering-your-licence)\n"}
{"id": "1116", "section": "Remote", "subsection": "Overview", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": " Remote gambling includes all forms of gambling where players take part by using forms of remote communication. \n\n This includes: \n\n* the internet\n* telephone\n* TV\n* radio, or\n* any other kind of technology for gambling remotely.\n\n Examples of remote gambling include: \n\n* betting and slots apps on mobile phones and tablets\n* self-service betting terminals in betting shops\n* betting on live or virtual games and events online, such as  [in-play betting](/licensees-and-businesses/guide/in-play-or-in-running-betting)  .\n\n You can read more about the legal definition of remote gambling in  [Part 1 section 4 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/4)  . \n\n You need a licence from us if you provide facilities for remote gambling to consumers in Great Britain. \n\n###  If your business is based abroad\n\n You  **must**  have a licence to serve British consumers. For example, if your business is based in Malta, but your betting website or app can be played by people in England, Scotland or Wales. \n\n"}
{"id": "1117", "section": "Remote", "subsection": "Guidance ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": " Guidance for the remote sector. \n\n\n\n* [**Guidance**  What is gambling software? \n\n An advice note, from June 2014 on the definition of gambling software, relevant statutory provisions and licence requirements.](/licensees-and-businesses/guide/what-is-gambling-software)\n* [Key equipment \n\n We do not specify where your remote gambling equipment must be located.](/licensees-and-businesses/page/key-equipment)\n* [**Guidance**  Live return to player performance monitoring of games of chance \n\n As of 1 September 2016 remote operators are required to monitor the performance of the games they offer.](/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance)\n"}
{"id": "1118", "section": "Remote", "subsection": "Licences and Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": " There are different types of licence that remote businesses may need to apply for, you may need more than of the following: \n\n* [operating licence](/licensees-and-businesses/guide/operating-licences)\n* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)\n* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)  .\n\n If you have premises which are providing remote gambling, you will need a  [premises licence](/licensees-and-businesses/page/premises-licence)  issued by local licensing authorities. \n\n\n\n###  Types of operating licence\n\n An operating licence allows you to provide gambling activities to customers in Great Britain. \n\n\n\n* [**Guidance**  Operating licences \n\n An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)\n###  Licence activities\n\n You can apply to us for a licence to provide remote gambling. \n\n\n\n##  Activities\n\n###  Fees\n\n The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is. \n\n\n\n* [**Guidance**  Fees you need to pay and when you should pay them \n\n Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)\n* [**Guidance**  Annual fees \n\n Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)\n* [**Guidance**  Paying fees \n\n Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)\n###  Calculating your fees\n\n Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees. \n\n\n\n* [**Service**  Operating licence fees calculator \n\n Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc \"Link opens in a new tab\")\n###  Personal Management Licences\n\n Personal Management Licences allow people to work in certain roles in a gambling business. \n\n Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less. \n\n\n\n* [**Guidance**  Personal Management Licence (PML) guide \n\n Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)\n###  Annex A\n\n If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence. \n\n\n\n* [**Guidance**  Annex A guide \n\n Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)\n###  Premises licence\n\n If you intend to provide remote gambling from a premises, you will need a premises licence. You will need to apply to the licensing authority the premises is located in. \n\n\n>  You will need to apply for an operating licence  **before**  you apply for any premises licences. \n> \n> \n\n\n\n* [**Guidance**  Premises licence \n\n Information on premises licences, which businesses require one, and what you need to do before applying.](/licensees-and-businesses/page/premises-licence)\n\n###  Information from other websites\n\n We are not responsible for content on external websites. These links will open in a new tab. \n\n [Find your local council on GOV.UK](https://www.gov.uk/find-local-council \"Link opens in a new tab\")"}
{"id": "1119", "section": "Remote", "subsection": " Activities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": "* [All](#all)\n* [Remote](#Remote)\n* [Non-remote](#Non-remote)\n\n##  All activities\n\n##  Remote licence activities\n\n##  Non-remote licence activities\n\n"}
{"id": "1120", "section": "Remote", "subsection": "All activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": "* [Remote betting host real events licence \n\n This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence \n\n This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote betting intermediary operating licence \n\n This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence \n\n This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote bingo game host operating licence \n\n This activity allows you to provide remote bingo under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n* [Remote bingo operating licence \n\n This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Remote casino game host operating licence \n\n This activity allows you to provide remote casino under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n* [Remote casino operating licence \n\n This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n* [Remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Remote gambling software licence \n\n This licence allows you to manufacture, supply, install or adapt gambling software by means of remote communication. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)\n* [Remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote general betting limited licence \n\n This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote general betting standard real events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote pool betting licence \n\n This licence allows you to run a pool betting business online (or through other means of remote communication). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n* [Remote society lottery licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n"}
{"id": "1121", "section": "Remote", "subsection": "Remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": "* [Remote betting host real events licence \n\n This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence \n\n This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote betting intermediary operating licence \n\n This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote betting intermediary trading rooms only licence \n\n This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote bingo game host operating licence \n\n This activity allows you to provide remote bingo under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n* [Remote bingo operating licence \n\n This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Remote casino game host operating licence \n\n This activity allows you to provide remote casino under specific circumstances. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n* [Remote casino operating licence \n\n This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n* [Remote external lottery manager operating licence \n\n This licence allows you to manage a lottery on behalf of a society or local authority. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Remote gambling software licence \n\n This licence allows you to manufacture, supply, install or adapt gambling software by means of remote communication. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)\n* [Remote gaming machine technical - full licence \n\n This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote gaming machine technical \u2013 software operating licence \n\n This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence \n\n This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote general betting limited licence \n\n This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Remote general betting standard real events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Remote general betting standard virtual events licence \n\n This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote pool betting licence \n\n This licence allows you to run a pool betting business online (or through other means of remote communication). \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n* [Remote society lottery licence \n\n Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n"}
{"id": "1122", "section": "Remote", "subsection": "Non-remote licence activities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": "* [Non-remote linked licences gambling software \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote linked licences gaming machine technical \n\n If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence. \n\n Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n"}
{"id": "1123", "section": "Remote", "subsection": "Legislation and Policies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": " Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005. \n\n The following legislation and policies are applicable to all licensees. \n\n\n\n* [Gambling Act 2005 \n\n Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents \"Link opens in a new tab\")\n\n###  Licence Conditions and Codes of Practice (LCCP)\n\n The LCCP outlines the requirements that all operating and personal licence holders must follow. \n\n\n\n* [**Guidance**  Licence Conditions and Codes of Practice (LCCP) \n\n The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)\n###  Policies and guidance\n\n The following guidance and policies are also relevant for all licensees. \n\n\n\n* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005 \n\n The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)\n* [**Policy**  Statement of principles for licensing and regulation \n\n The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)\n* [**Policy**  Statement of principles for determining financial penalties \n\n The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)\n* [**Guidance**  Other policies, advice and guidance notes \n\n We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)\n* [**Guidance**  Anti-money laundering legislation \n\n Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)\n###  Technical standards\n\n All licence holders must comply with our technical standards and requirements. However, these standards should not be used as a measure of reliability, quality or security. \n\n These standards and requirements permit equivalence between different types of technology and do not specify proprietary products or technologies. \n\n Testing regimes for these standards will permit equivalent international standards (ISO). \n\n\n\n* [**Guidance**  Remote gambling and software technical standards (RTS) guidance \n\n Gambling software and remote operating licence holders (including ancillary remote betting) are required to comply with our remote technical standards (RTS).](/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards)\n* [**Standards**  Remote gambling and software technical standards (RTS) \n\n Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.](/standards/remote-gambling-and-software-technical-standards)\n* [**Strategy**  Testing strategy for compliance with remote gambling and software technical standards \n\n Requirements for the timing and procedures for the testing of remote gambling products.](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)\n* [**Guidance**  Test houses \n\n All gambling products must have been tested by an approved test house before they are released to the market.](/licensees-and-businesses/page/test-houses)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n* [**Guidance**  Technical standards: security requirements \n\n Our testing strategy requires a third party annual security audit against particular sections of ISO/IEC 27001:2013.](/licensees-and-businesses/page/technical-standards-security-requirements)\n* [**Guidance**  Security audit advice \n\n For holders of all remote gambling operator licences including specified remote lottery licences.](/licensees-and-businesses/guide/security-audit-advice)\n###  Equipment technical requirements\n\n These technical requirements will regulate bingo and casino equipment in two different situations: \n\n* equipment that is used on premises in Great Britain to provide casino games, and\n* bingo games to the public and equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the Act.\n\n These Requirements cover a variety of equipment including a 'live' roulette wheel and bingo tickets. They do not cover gaming machines. \n\n\n\n* [**Standards**  Bingo and casino technical requirements \n\n Bingo and casino technical requirements under section 85 and section 89 of the Gambling Act 2005.](/standards/bingo-and-casino-technical-requirements)\n"}
{"id": "1124", "section": "Remote", "subsection": "Getting a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": " You can apply online for a licence from us to provide remote games. \n\n A remote application can take up to x months to process depending on the complexity of your business. \n\n\n>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority. \n> \n> \n\n\n\n###  Information you-ll need for your application\n\n Details of the information we'll ask you for when you apply for a licence. \n\n\n\n* [**Guidance**  What you need to send us when you apply for an operating licence \n\n Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)\n###  Apply online\n\n You can use our online service to apply for an operating licence. \n\n If you have not used the service before, you'll need an email address only you can access to be able to create an account. \n\n\n>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee. \n> \n> \n\n\n\n* [**Service**  Apply for a licence to operate a gambling business \n\n Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login \"Link opens in a new tab\")\n###  Assessing your application\n\n###  If your application is rejected\n\n We will send you a letter explaining which documents are missing and you'll need to reapply online. \n\n You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again. \n\n\n\n* [**Guidance**  How we assess operating licence applications \n\n Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)\n###  Your licence\n\n If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices. \n\n You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service. \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n"}
{"id": "1125", "section": "Remote", "subsection": "When you hold a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/sector/remote", "content": " An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with: \n\n* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)\n* regulations (statutory instruments) made under the Gambling Act 2005\n* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)\n* any  [technical standards](#generic-technical-standards)  that apply to operating licences.\n\n Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives. \n\n The three licensing objectives are: \n\n* keeping crime out of gambling\n* ensuring gambling is conducted fairly and openly\n* protecting children and vulnerable people from being harmed or exploited by gambling.\n\n\n###  Compliance\n\n Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation. \n\n\n\n* [**Hub**  Compliance \n\n How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)\n###  What you need to tell us\n\n You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold. \n\n\n\n* [**Guidance**  What you need to tell us when you hold an operating licence \n\n This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)\n* [**Guidance**  Key events for operators \n\n These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)\n* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote) \n\n This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)\n* [**Guidance**  Regulatory returns guidance \n\n Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)\n* [**Guidance**  Assurance statements \n\n This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)\n* [**Guidance**  Gaming machine and remote games information requirements \n\n This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)\n###  Public Register\n\n We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service. \n\n When you are issued a licence, we will display the details of your licence on the register. \n\n This includes: \n\n* your head office address\n* details of the activities you are licensed for and from when\n* domain and trading names you've told us about, and\n* details of any regulatory action that has been carried out.\n\n\n* [**Service**  Public Register of licensees, premises and regulatory actions \n\n The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register \"Link opens in a new tab\")\n###  Display of licensed status\n\n If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information. \n\n\n>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  . \n> \n> \n\n\n\n###  Making changes to your licence\n\n You can make most changes to your licence online, using eServices. \n\n You can: \n\n* add or remove licence activities\n* change the activity fee category up or down\n* add or remove management or key people in the business\n* add or remove trading names\n* add or remove domain names for websites where you provide gambling.\n\n\n>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  . \n> \n> \n\n\n\n* [**Service**  eServices for operating licence holders \n\n eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices \"Link opens in a new tab\")\n###  Surrendering your licence\n\n If you no longer need your licence, you can surrender it. \n\n\n\n* [**Guidance**  Surrender your operating licence \n\n Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)\n"}
{"id": "1126", "section": " What is gambling software? ", "subsection": "Introduction and background", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " The Gambling Commission (the Commission) published  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  (consolidated version) May 2014 which made a number of improvements to the previous version of the LCCP. One such provision  [1](#1)  requires licensed remote gambling operators to source their gambling software from Commission licensed gambling software businesses. During the consultation period and during a subsequent workshop held with the industry in January 2014 the industry sought further guidance on the application of this provision to explain what constitutes gambling software and the activities which require a gambling software licence to be held. \n\n The Commission-s intention is to ensure a smooth transition of those operators currently legally targeting the British market from overseas to the point of consumption licensing which will be implemented under the Gambling (Licensing and Advertising) Act 2014. On this basis, the Commission has announced that the requirement for licensed remote gambling operators to source their gambling software from Commission licensed gambling software businesses came into force on 31 March 2015  [2](#2)  . \n\n This note is intended to help businesses consider whether they need a gambling software licence and furthermore, if they do, whether they also require any other form of Commission licence by virtue of their role in the provision of facilities for gambling. It may also be used to assist remote operators to assess whether their suppliers require a gambling software operating licence. It builds on and replaces previous information published by the Commission in the form of frequently asked questions. This document does not provide a definitive legal view, nor can this note cover each and every possible scenario that may arise. If in doubt businesses should seek their own legal advice. \n\n##  Definition of gambling software\n\n##  Relevant statutory provisions\n\n##  When is a licence required?\n\n##  Supplying gambling software\n\n##  Installing gambling software\n\n##  Manufacturing and adapting gambling software\n\n##  Do gambling software businesses require additional remote operating licences?\n\n##  Technical standards for gambling software\n\n##  Footnotes\n\n\n\n---\n\n Last updated: 13 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1127", "section": " What is gambling software? ", "subsection": " Definition of gambling software", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " Gambling software is defined in  [Section 41(2) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/41)  as \u201ccomputer software for use in connection with remote gambling\u201d, but does not include anything for use solely in connection with a gaming machine. \n\n The Commission does not consider that software which is used by non-gambling businesses as well as gambling businesses, such as general infrastructure or business applications, to be gambling software. For example we do not intend to license companies that supply or install general Microsoft, Oracle or Apple applications. \n\n This exclusion does not extend to cover the products produced using non-gambling business applications, such as Microsoft Visual Studio. For example, the resultant software produced from these tools would be considered gambling software if it meets the definition explained herein. \n\n Subject to the exception as previously explained, the Commission considers any software which is designed for use in connection with remote gambling (including online gambling), that is intended to be used or is used by a gambling operator in the provision of facilities for gambling, to be gambling software. This includes any gambling specific application, such as software used in: \n\n* virtual event web pages\n* virtual event control\n* bet capture/matching\n* settlement\n* random number generation\n* gambling records  [3](#3)  , showing detailed results of games.\n\n In our view, the purpose of gambling software licensing is to ensure that those manufacturing software which can impact on the fairness of remote gambling do so in a regulated environment. At its core this generally means the software that accepts and records gambling transactions, determines the result, calculates and allocates any wins to the customer-s account. It would not include software developed more generally for associated activities such as performance analytics, affiliate and CRM management. \n\n"}
{"id": "1128", "section": " What is gambling software? ", "subsection": " Relevant statutory provisions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " There are two relevant provisions when considering who needs a gambling software operating licence, one set out in the Gambling Act 2005 the other in LCCP (consolidated) May 2014. \n\n [Section 41(1) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/41)  states that \u2018a person commits an offence if in the course of a business he manufactures, supplies, installs or adapts gambling software unless he acts in accordance with an operating licence-. This provision has been in place since the Act came into force in September 2007. \n\n [Licence condition 2.2.1](/licensees-and-businesses/lccp/condition/2-2-1-gambling-software)  \u2018gambling software- which comes into force on 31 March 2015 states that: \n\n \u201cAll remote casino, bingo and betting licences other than ancillary licences and remote betting intermediary (trading room only) licences \n\n All gambling software used by the licensee must have been manufactured by the holder of a gambling software operating licence. All such gambling software must also be supplied to the Licensee by a holder of a gambling software operating licence. Such software must only be installed or adapted by the holder of such a licence.\u201d \n\n"}
{"id": "1129", "section": " What is gambling software? ", "subsection": " When is a licence required?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " Whether a licence is needed comes down to what constitutes the activities of manufacture, supply, installation and adaptation of gambling software. \n\n Performance of any one of these functions will require a company to hold a gambling software licence. There will be businesses that conduct all or a number of those activities and in complex and extended supply chains businesses that may undertake one or more of thoseactivities. \n\n"}
{"id": "1130", "section": " What is gambling software? ", "subsection": "Supplying gambling software", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " We do not expect to require a business to hold a gambling software licence if the extent of its involvement in the supply chain is that it purchases or otherwise acquiresgambling software from a person and sells or otherwise supplies it to a third party without any involvement itself in its manufacture, adaptation or installation. \n\n The exception is that the final supplier to a Commission licensed operator will require a gambling software licence as set out in  [Licence condition 2.2.1](/licensees-and-businesses/lccp/condition/2-2-1-gambling-software)  , even if they actually perform no development/manufacturing, adaptation or installation activity. The Commission considers a licence to be required by such an entity simply by virtue of it entering into a supply contract with a Commission licensed operator. \n\n However, there are circumstances where the final \u2018supplier- is a company (IP holding company) whose only function is to hold the intellectual property rights subsisting in software developed by another company in its wider group (ie it has no tangible assets and does not adapt or install software). Such a group-s software development company (developer) which manufactures the software product may supply the product to the IP holding company through an intra-group arrangement, the IP holding company then selling or licensing the software to a Commission licensed operator. \n\n In such circumstances, where the developer and the IP holding company are under common ownership, management and control, we may consider it appropriate to issue the developer with an \u2018umbrella- licence covering supply through the agency of the IP holding company subject to the arrangement meeting our information note on \u2018umbrella- licensing. \n\n\n>  In circumstances where an umbrella licence is not appropriate both the developer and IP holding company will require their own gambling software licence. \n> \n> \n\n"}
{"id": "1131", "section": " What is gambling software? ", "subsection": "Installing gambling software", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " The Commission considers that any person that installs gambling software on the system of a Commission licensed operator must do so in reliance on a gambling software licence issued by the Commission.  If you already hold, or intend to apply for, a remote gambling operating licence with the Commission (eg remote casino licence) but also want to install software updates or otherwise manufacture, supply or adapt gambling software that is used in your own gambling business, you will require a gambling software licence but may in certain circumstances apply for a supplementary or \u2018linked- gambling software licence. \n\n\n\n"}
{"id": "1132", "section": " What is gambling software? ", "subsection": "Manufacturing and adapting gambling software", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " The activities of manufacturing and adapting are similar and relatively straight forward in that both activities involve developing gambling software to produce a finalised (or almost finalised) product. However this activity is also one of the more complex areas as multiple parties may be involved in the overall development project, each developing a piece of gambling softwarethat, in aggregate, create the ultimate gambling product. There may be various contractual arrangements in place to facilitate manufacture of such software and that govern the various relationships between the parties. \n\n In such complex cases the Commission, when considering which parties require a gambling software licence, is interested in where the ultimate control of the development of the product sits. At a high-level the Commission understands that not all circumstances in which a third party is contracted to assist with software development are the same. Ultimately, we will be looking to determine whether the contract between the parties in essence involves purchase of a product or merely payment for time and expertise. \n\n In circumstances where a business is purchasing a product and the overall control, design and development of the product sits with the third party (the development company) then the development company needs a gambling software licence. \n\n This is in contrast to circumstances where a business (company Y) is purchasing time and/or skills and company Y retains control over the design and content of the product and the contracted third party is working to specific parameters, then company Y requires the gambling software licence and the contracted third party does not. \n\n##  The Commission when determining where control sits (and therefore who needs a licence) will want to understand:\n\n Where the third party is only providing part of a game, such as artwork, under the control and design specifications of Company Y, then this indicates Company Y is in control and is the entity to hold a gambling software licence whereas the third party does not. \n\n We would expect information about the respective indicators will be contained within a commercial contract. Operators are recommended to review their existing contracts to ensure this is the case and, where this is not the case, should consider how they would satisfy the Commission in the absence of such contract terms. \n\n"}
{"id": "1133", "section": " What is gambling software? ", "subsection": "The Commission when determining where control sits (and therefore who needs a licence) will want to understand:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": "* which company is responsible for the design and functionality of the software?\n* which company is responsible for approving design changes?\n* which company is responsible for the functionality and acceptance testing?\n* which company is responsible for the quality assurance/regulatory compliance testing of the product?\n* which company retains the IP for the product  [4](#4)\n* what the contract says in terms of responsibilities and liabilities.\n"}
{"id": "1134", "section": " What is gambling software? ", "subsection": " Do gambling software businesses require additional remote operating licences?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " A gambling software licence only authorises the manufacture, supply, installation and adaptation of gambling software. It does not permit the provision of facilities for gambling and therefore any business that provides facilities for gambling (even if they hold a gambling software licence) will need a relevant remote operating licence: a casino, bingo, general betting, pool betting, betting intermediary or lottery licence. For example a business that holdsa gambling software licence but also hosts a poker network or a games platform will also require a remote casino operating licence as it is responsible for the fairness of the gambling. \n\n"}
{"id": "1135", "section": " What is gambling software? ", "subsection": " Technical standards for gambling software", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " All gambling software (eg that which runs a slots game or sports betting service) must meet the Commission-s remote gambling and software technical standards if it is made available to customers, for example via an online casino or sports betting service in reliance on a Gambling Commission operating licence. Any such gambling software must be tested in accordance with the testing strategy  [5](#5)  prior to the game being made available to customers. \n\n However, if the gambling software (eg for a slots game) is only ever supplied to operators licensed only in other jurisdictions it does not need to comply with the Commission-s remote gambling and software technical standards. \n\n"}
{"id": "1136", "section": " What is gambling software? ", "subsection": "Footnotes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": " 1  [Licence condition 2.2.1](/licensees-and-businesses/lccp/condition/2-2-1-gambling-software)  .   \n\n\n 2  [Licence condition 2.2.1](/licensees-and-businesses/lccp/condition/2-2-1-gambling-software)  .   \n\n\n 3  This includes gambling software used in the facilities for gambling, eg software using player records as a basis for awarding bonuses in a gambling session.   \n\n\n 4  IP that relates to the functionality of the game and does not include branding (eg superhero characters) that may be subject to their own IP.   \n\n\n 5  Please refer to Annex A of the Testing strategy for compliance with remote gambling and software technical standards (version containing updates for transitional licensees June 2014).   \n\n\n"}
{"id": "1137", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/what-is-gambling-software", "content": "* [What is gambling software?](#)\n* [Definition of gambling software](#definition-of-gambling-software)\n* [Relevant statutory provisions](#relevant-statutory-provisions)\n* [When is a licence required?](#when-is-a-licence-required)\n* [Do gambling software businesses require additional remote operating licences?](#do-gambling-software-businesses-require-additional-remote-operating-licences)\n* [Technical standards for gambling software](#technical-standards-for-gambling-software)\n\n [Print this guide](#) "}
{"id": "1138", "section": "Key equipment", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/key-equipment", "content": " We will take into account a number of factors when considering applications in order to ensure that we have appropriate controls over the gambling offered and can ensure we can fulfil our compliance and enforcement activities. \n\n The factors that will be considered will include ensuring: \n\n* equipment is located in jurisdictions where operating a remote gambling business is permitted\n* we have access to data on demand in order to conduct our regulatory activities. For example, local DPA laws must allow data to be transferred to us. If it cannot you could not locate equipment in that jurisdiction\n* we can be satisfied that all data and records are accurate and complete.\n\n In addition, we will require access to key staff at potentially short notice. It will be your responsibility to provide us with satisfactory assurance over the manner in which you structure and manage your business. \n\n---\n\n Last updated: 28 January 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1139", "section": " Live return to player performance monitoring of games of chance ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " Remote operators are required to monitor the performance of the games they offer. \n\n See  [remote technical standards: section 5](/standards/remote-gambling-and-software-technical-standards/5-annex)  . \n\n Even though games must be tested prior to release (and after updates which may affect fairness) it is possible for a design, implementation or operational issue to evade identification during testing or deployment. This may affect the game-s RTP and result in either an overpaying or underpaying product. \n\n If you provide applicable products you must have processes in place to measure the ongoing performance of games. These would usually be periodic reports or automated backend processes running over the stored transactional data. \n\n You should raise alerts where a game appears to be falling outside the acceptable performance range. You should keep appropriate records as evidence of these processes as well as any more detailed investigations that have been performed as a result of an alert or an escalated customer complaint that warrants such an investigation. \n\n Where a game indicates an error in its performance that is confirmed upon further investigation a key event must be submitted.  Businesses in scope for the annual games testing audit (those who produce and update games and obtain the external testing by approved test houses) part of this audit will involve a review of RTP monitoring processes for adequacy. \n\n While the focus of this guidance is on RNG driven products with a statistically defined RTP, such as slots games, there will be some performance monitoring applicable for other products as indicated in some of the examples. This will generally include products such as bingo, peer-to-peer poker, blackjack and virtual sports where skill or player choices can influence the return. For these products the focus of monitoring would instead be on the frequency and distribution of possible event outcomes to ensure they are acceptably random. \n\n The overall aim of this monitoring is to ensure games are operating fairly as designed and advertised. \n\n##  How to calculate return to player (RTP)\n\n##  What volume of play should be achieved before measuring the actual RTP?\n\n##  Other considerations for live return to player performance monitoring of games of chance\n\n##  Measuring each stake level\n\n##  Measuring per channel\n\n##  Segregating base game activity from bonus features or progressive jackpots\n\n##  Virtual sports products\n\n##  What about live dealer casino games?\n\n##  Measuring progressive jackpots\n\n##  Key terms relating to live return to player performance monitoring of games of chance\n\n\n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1140", "section": " Live return to player performance monitoring of games of chance ", "subsection": " How to calculate return to player (RTP) ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " By dividing the win and turnover figures generated from a game you can determine the actual RTP. \n\n For example, if after one month of play a game, designed with a 91.68% RTP, has accrued \u00a31,200,000 of turnover and \u00a31,085,000 in wins the RTP can be calculated as follows: \n\n 1,085,000 / 1,200,000 = .9042 \n\n Therefore this game has achieved an actual RTP of 90.42%, which is below the designed RTP. \n\n Importantly however the volatility of the game must also be considered as it will inform the allowable tolerance above or below the theoretical RTP. The tolerance will be wider when only a limited amount of play has been measured, but as the volume of play increases the tolerance will decrease. \n\n After a significant amount of plays the actual RTP should be very close or equal to the theoretical RTP. To continue with the above example, if the game had a volatility (standard deviation) of 5.6 then the acceptable upper and lower tolerance will be as below: \n\n\n\n|  Number of games played  |  Range +/-  |  % from the mean  [\u2020](#ref-\u2020)  |\n| --- | --- | --- |\n|  50,000  |  +/-  |  4.90862  |\n|  100,000  |  +/-  |  3.47092  |\n|  200,000  |  +/-  |  2.45431  |\n|  300,000  |  +/-  |  2.00393  |\n|  400,000  |  +/-  |  1.73546  |\n|  500,000  |  +/-  |  1.55224  |\n|  600,000  |  +/-  |  1.41700  |\n|  700,000  |  +/-  |  1.31188  |\n|  800,000  |  +/-  |  1.22715  |\n|  900,000  |  +/-  |  1.15697  |\n|  1,000,000  |  +/-  |  1.09760  |\n\n \u2020  This deviation from the mean is calculated with a 95%  [confidence interval (opens in new tab)](http://www.wikihow.com/Calculate-Confidence-Interval)  . This would mean a non defective game might still fall outside range approximately 1 in 20 tests. A higher confidence interval can be selected to reduce the chance of false alarms however caution should be exercised so as not to create tolerances that are too wide. The confidence interval should not exceed 99%, this would mean a non-defective game might fall outside range approximately only 1 in 100 tests. One measurement failure does not confirm the game/RNG is faulty, however sequential failures or a number of failures over a given frequency of measurements might. \n\n So if 400,000 games had been played to accrue turnover and win figures of the example then the allowable tolerance will be 1.75 above or below 91.68. The game could return between 89.93% and 93.43% and still be considered to be performing as expected. \n\n The game-s designers will have calculated the exact theoretical RTP as well as the game-s volatility (these figures will also be reviewed as part of the required external testing). These are the figures against which the actual performance should be measured. \n\n"}
{"id": "1141", "section": " Live return to player performance monitoring of games of chance ", "subsection": " What volume of play should be achieved before measuring the actual RTP?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " Measuring a game with only a small amount of play will be pointless as the tolerance will be too large for meaningful results. On the other hand waiting for millions of game plays to occur might mean a game with errors is not detected for an unreasonably long time. The volatility of a game will detail the acceptable tolerance range and must be taken into account regardless of the amount of play accrued. In this way measurements can be performed at any time and the volatility derived tolerance will determine whether the game is performing as expected or not. \n\n As one instance of a remote game will be released to potentially thousands of players the game will quickly accrue thousands of game plays, particularly if it-s a popular game offered by multiple remote casinos. In cases where the game is offered via a B2B supplier they will likely hold the aggregated win and turnover figures for all of the B2Cs offering the game to their customers. \n\n It will be up to the licensee (often based on the game designer-s instructions) to determine the measurement approach and frequency. One approach could be to perform daily measurements based on the previous 30 days of play, which will ensure fresh data sets are measured as time progresses. Measuring months and months of activity could hide errors that have been introduced by new updates. A wider date range (eg measuring a rolling 90 days of activity) could be measured in parallel so that a greater volume of play is considered (meaning the data will have a much finer tolerance). \n\n Another approach instead of basing the measurement on a number of days could be to measure once X number of plays has been achieved. This would account for volume of play issue between popular and unpopular games. \n\n The following example chart shows how the actual RTP will be expected to align with the theoretical RTP based on the volume of play \n\n Chart? \n\n The theoretical RTP is the centre line and the allowable tolerance above and below is represented by the green and red lines respectively and is determined by the game-s volatility. As more gameplay is achieved the actual RTP should be very close to the theoretical RTP. \n\n"}
{"id": "1142", "section": " Live return to player performance monitoring of games of chance ", "subsection": " Other considerations for live return to player performance monitoring of games of chance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " As remote gambling will record transactions in databases, and often at a very granular level, it easily facilitates more sophisticated measurements. The granularity of recorded gaming transactions and performance measurements should be commensurate with the game-s design and complexity, it should enable accurate performance monitoring. Below are more detailed examples, these could be performed as part of the normal monitoring processes, on an ad-hoc basis, or when investigating an apparent discrepancy. \n\n"}
{"id": "1143", "section": " Live return to player performance monitoring of games of chance ", "subsection": "Measuring each stake level", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " A game that allows players to alter the stake per spin will result in turnover and win figures with mixed stake and wins from all bet levels. This will mean that activity played at max bet levels might drown out activity played at minimum bet levels. After a high number of games the influence of this will reduce, however measuring a game independently for each main bet level can give more accurate results. It can also detect if there is a problem that only exists with certain stake levels (eg a designed multiplier might not be working properly). Consideration should be given to monitoring games at a stake level where possible, particularly when investigating possible game faults. \n\n"}
{"id": "1144", "section": " Live return to player performance monitoring of games of chance ", "subsection": "Measuring per channel", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " Remote games are often released separately on different platforms or channels (eg mobile, flash, download). Depending on the game-s design and architecture it could mean a game faults might only exist in one channel, this will be harder to detect if activity from all channels is aggregated into one measurement. We have seen instances where although the mobile version of a game was based on a previous flash version errors made in the adaption process have resulted in errors that only existed in the mobile version. Where there is the potential for fairness to be affected as a result of differences between channels then measurements should be made at both an aggregated level and per channel level. \n\n"}
{"id": "1145", "section": " Live return to player performance monitoring of games of chance ", "subsection": "Segregating base game activity from bonus features or progressive jackpots", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " Where games are designed with complex bonus features the ability to monitor the game at both a base game and feature game level should be included. This will be particularly important where the feature has a large effect on the overall game-s RTP and is certainly important where a game implements a skill component in the feature (as the skill RTP component will vary greatly depending on players- actions). For example, some games will offer a 50/50 (double or quits) gamble feature; monitoring the overall game RTP including gambles will not necessarily confirm that the gamble is operating as a true and fair 50/50. Similarly for games connected to progressive jackpots, the base game should be measured independently of the progressive component. \n\n"}
{"id": "1146", "section": " Live return to player performance monitoring of games of chance ", "subsection": "Virtual sports products", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " In a similar way to skill games virtual sports returns will mostly depend on the player choices and so there won-t be a single theoretical RTP. In its place operators could monitor the hit rate and distribution of each possible event outcome against the designed probability. For example if there are seven virtual horses in a racing event ensure each horse is winning the expected number of races according to their designed probability, as reflected by the offered odds (with over round). A similar approach might apply to roulette and blackjack. \n\n"}
{"id": "1147", "section": " Live return to player performance monitoring of games of chance ", "subsection": " What about live dealer casino games? ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " The primary focus in RTP monitoring is on RNG driven software product. Live dealers use physical equipment (such as roulette wheels and decks of cards) to determine the results and there are a range of other integrity measures that surround such provision. For example, there will be controls over the supply (from casino standard manufacturers), installation and continuing operation of these devices. Fair shuffling of cards, ongoing integrity measurements of roulette wheels and dealing processes all have an influence over the fairness and will be part of everyday provision. \n\n There is still merit in measuring certain outputs after a period of play, such as the distribution of results on a roulette wheel over an extended period to see if they are acceptably random. This information will be held in databases and can easily be measured. \n\n"}
{"id": "1148", "section": " Live return to player performance monitoring of games of chance ", "subsection": " Measuring progressive jackpots ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": " Games connected to progressive jackpot systems will need to be measured at a base game level (ie the game without the jackpot component). Jackpots are reaching very high values and their performance should be separately monitored. Given jackpots tend to be infrequent and large they will have high volatility ratings, therefore measuring their RTP might not be feasible. In its place other checks can be performed such as whether the frequency and distribution of jackpots and average jackpot levels are as expected. Designers of the jackpot system will be best placed to define the monitoring approach. \n\n"}
{"id": "1149", "section": " Live return to player performance monitoring of games of chance ", "subsection": " Key terms relating to live return to player performance monitoring of games of chance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": "###  Theoretical RTP\n\n This is the designed return to player percentage of the game, it will also be the advertised RTP of the game as displayed in the player facing rules, as per RTS 3C. \n\n###  Actual RTP\n\n Calculated using the generated win and turnover figures of the live (operational) game. It shows the RTP the game has actually achieved for the past period as covered by the selected win and turnover amounts. \n\n###  Volatility\n\n Most commonly the standard deviation of the game is used to represent the game-s volatility. A highly volatile game will have a larger tolerance and might be comprised of prizes falling into the \u2018very large but rare- category. A low volatility game will be much more predictable and mostly comprised of prizes falling into the \u2018small and often- category. Standard deviation is a mathematically calculated figure (square root of the game-s variance, where the variance depends on the game-s cycle and prize frequency). \n\n###  Turnover\n\n The total of all stakes made on the game, this will include reinvested winnings awarded during play. \n\n###  Win\n\n The total of all prizes awarded during game play. The GGY of a game will be the turnover minus win. \n\n"}
{"id": "1150", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance", "content": "* [Live return to player performance monitoring of games of chance](#)\n* [How to calculate return to player (RTP)](#how-to-calculate-return-to-player-rtp)\n* [What volume of play should be achieved before measuring the actual RTP?](#what-volume-of-play-should-be-achieved-before-measuring-the-actual-rtp)\n* [Other considerations for live return to player performance monitoring of games of chance](#other-considerations-for-live-return-to-player-performance-monitoring-of-games-of-chance)\n* [What about live dealer casino games?](#what-about-live-dealer-casino-games)\n* [Measuring progressive jackpots](#measuring-progressive-jackpots)\n* [Key terms relating to live return to player performance monitoring of games of chance](#key-terms-relating-to-live-return-to-player-performance-monitoring-of-games)\n\n [Print this guide](#) "}
{"id": "1151", "section": "Gaming machines in gambling premises", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machines-in-gambling-premises", "content": "\n>  You must ensure category B gaming machines are only made available in a manner which is reasonably consistent with the  [licensing objectives](/about-us/what-we-do)  . \n> \n> \n\n [LCCP: Social responsibility code 9.1](/licensees-and-businesses/lccp/2/9) \n\n This applies to: \n\n* non-remote betting\n* non-remote bingo\n* non-remote casinos.\n\n The LCCP requirements are aimed at ensuring the policy objectives below are embedded consistently across the non-remote betting, bingo and casino sectors to ensure higher stake and prize gaming machines are made available in a socially responsible manner: \n\n* with very few low-risk exceptions, gambling should be confined to dedicated gambling premises (casino, betting or bingo premises)\n* distinctions between different types of licensed gambling premises are maintained\n* gambling activities are supervised appropriately\n* within bingo, betting and casino premises gaming machines must only be made available in combination with the non-remote gambling facilities named on the operating licence.\n"}
{"id": "1152", "section": "Gaming machines in gambling premises", "subsection": "Enforcing these requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machines-in-gambling-premises", "content": " The approach to enforcing these requirements will continue to provide you with the flexibility required to determine how best to deliver the above outcomes within your business. It is not for us to prescribe how you operate your gambling premises or to encourage a tick box approach to compliance. \n\n The ability to provide (and derive the commercial benefits) from  [category B gaming machines](/licensees-and-businesses/guide/page/b1-gaming-machines)  in your business, comes with a responsibility to ensure this is done in a manner consistent with the  [licensing objectives](/about-us/what-we-do)  . Compliance with existing and new regulatory requirements provides us, licensing authorities and the public with the necessary assurance. \n\n Where we have concerns that an operating model has not taken sufficient account of regulatory requirements we believe the most proportionate and effective means of dealing with that, is through agreement or imposition of specific licence conditions relating to that particular business. This ensures any issues with specific operating models are addressed without impacting on the wider sector. \n\n\n\n---\n\n Last updated: 8 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1153", "section": " Cashless payment technologies in gambling premises ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": " Debit cards and contactless payments have risen in popularity. Advances in technology that enable payments via phone, watches and wristbands has coincided with a significant decline in the use of cash by consumers. \n\n Gambling businesses are keen to make sure that they can offer their customers the same level of choice in payment options as other sectors of the leisure industry. Several operators have sought advice and guidance from us on their specific proposals for cashless facilities. \n\n Whilst the developments in payment technology were not foreseen when the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents )  and supporting regulations were drafted, the legislation does, in most respects, permit operators to innovate and make cashless forms of payment available. However, the legislation also provides some important consumer protection measures. These aim to reduce the risks of customers spending more on gambling than they might be able to afford, or exceeding their budgets for a gambling session. There are specific restrictions in relation to payments to use gaming machines detailed in the following information. \n\n We are supportive of innovation, as long as the way in which it is done is consistent with the licensing objectives. We expect operators to ensure they are mitigating and minimising the risks of gambling-related harm when they make new payment facilities available in their premises. Operators should also be leading the way on identifying how innovation in products and services can support innovation in protecting and empowering consumers.  The responsibility rests with operators to be able to demonstrate that their payment solutions have been designed and made available with player protection measures in place. We may consider taking regulatory action in individual cases if, for example, an operator was to increase the risk of harm to its customers without providing appropriate mitigations. We may also consider options such as changes to our  [Licence Conditions and Codes of Practice (LCCP)](/licensees-and-businesses/lccp/online)  or advising government, in order to strengthen controls where necessary. \n\n\n\n##  Minimising gambling-related harm\n\n##  Considerations for operators\n\n##  Licence Conditions and Codes of Practice: cashless payment\n\n##  Checklist of considerations\n\n\n\n---\n\n Last updated: 8 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1154", "section": " Cashless payment technologies in gambling premises ", "subsection": " Minimising gambling-related harm", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": " We encourage operators to consider how they can gather data both before and after the implementation of any measure so that they can demonstrate the impact of control measures. \n\n"}
{"id": "1155", "section": " Cashless payment technologies in gambling premises ", "subsection": "Considerations for operators", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": " Research has shown that individuals can frequently gamble more money than they intended during gambling sessions. This leads to them making impulsive decisions that override their initial intentions to allocate a set amount of money to gamble with. Easy access to additional funds in gambling premises can therefore be a risk factor for problem gambling.  [Key issues in product-based harm minimisation (opens in a new tab)](https://www.greo.ca/Modules/EvidenceCentre/Details/key-issues-in-product-based-harm-minimisation-examining-theory-evidence-and-pol)  by Parke A, Parke J and Blaszczynski, A, was published in December 2016, and is a summary of research evidence. \n\n Research also shows that non-cash payment methods in gambling can lead to consumers over-spending, as such methods require less thinking about the actual cost and affordability implications of a transaction compared to cash payments. \n\n It is for operators to consider how player protection and empowerment can be most effectively delivered in practice. \n\n They are best placed to assess which measures are: \n\n* most effective in mitigating the risk of customers spending more on gambling than they might be able to afford\n* which are most effective in enabling customers to retain control over their own gambling spend. Operators may need to take account of specific risks such as the layout of their premises or vulnerabilities for particular customers.\n\n As part of their assessments on how they can best mitigate harm, operators must consider how they can facilitate the following. While there is no evidence to suggest what the ideal duration of a break should be, wherever possible the customer should at least be required to cease gambling at, and physically leave, the machine, terminal or table at which they are situated. This provides some time away from the gambling facilities before they are able to access and use new funds. This is consistent with the mandatory conditions attached to all premises licences that any ATM is located in a place that requires customers to cease gambling and leave the gambling product in order to use it. \n\n In any circumstance where customers might be able to access new gambling funds with only a limited or no physical break from the gambling product (for example, where customers might be able to use a debit card to replenish an app-based digital gambling \u2018wallet-), the operator must ensure that customers are otherwise provided a break from or an interruption in gambling before those funds can be used. \n\n###  Customers should be required to take a break from gambling before they access and use new funds to continue gambling\n\n The purpose of the break or interruption in play is to reduce the risk of harm to players that could arise from them losing track of the time and money they have spent gambling. By interrupting their state of dissociation, a break in play can give customers an opportunity to evaluate their own gambling behaviours, and could therefore facilitate better control (see  [Operator-based approaches to harm minimisation in gambling (opens in a new tab)](https://www.begambleaware.org/media/1177/obhm-report-final-version.pdf )  , by Parke A, Parke J, Blaszczynski, A and Rigbye J, published by Gamble Aware in 2014). A break or interruption in play could therefore involve, for example, slowing the transactional process and providing delays before new funds are made available to the player for use; perhaps combined with informative messaging, so as to support the player-s control and awareness of their gambling spend. \n\n Operators should use these new opportunities to support innovation in the protection and empowerment of consumers. For example, cashless payment technology may assist operators in tracking their customers- play, allowing them to collect better data on their customers- gambling behaviour and therefore helping to inform an assessment of those who may be at risk of gambling-related harm. \n\n The new technologies may also assist in the provision of tailored responsible gambling information to customers, including transactional information on the sums of money they have spent or withdrawn; or the development of player-led controls to enable better self-management of the customer-s gambling (eg allowing customers to set their own spend or withdrawal limits). \n\n"}
{"id": "1156", "section": " Cashless payment technologies in gambling premises ", "subsection": " Licence Conditions and Codes of Practice: cashless payment ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": " There are certain conditions and codes of practice that must be adhered to when providing cashless payment facilities. These include, for example, the need to implement effective policies and procedures for minimising certain risks to the licensing objectives; and provisions that limit the circumstances in which credit can be provided, or prevent credit cards being accepted (and where the Gambling Act does not otherwise prohibit or restrict any such facility). \n\n##  Operators should refer to the LCCP for full details of the following relevant requirements:\n\n [The Gaming Machines (Circumstances of Use) Regulations 2007 (opens in a new tab)](https://www.legislation.gov.uk/uksi/2007/2319/contents/made)  provide prohibitions and restrictions on the use of debit and credit cards for payments to play machines, which are straightforward safeguards intended to prevent consumers from gambling more than they can afford via a card. \n\n##  Specific matters in relation to gaming machine payments\n\n"}
{"id": "1157", "section": " Cashless payment technologies in gambling premises ", "subsection": "Operators should refer to the LCCP for full details of the following relevant requirements:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": "* [Licence condition 5.1 \u2013 cash and cash equivalents, payment methods and services](/licensees-and-businesses/lccp/condition/5-1-1-cash-and-cash-equivalents)\n* [Licence condition 6.1 \u2013 provision of credit by licensees and the use of credit cards](/licensees-and-businesses/lccp/condition/6-1-1-provision-of-credit)\n* [Social responsibility code provision 3.7 \u2013 provision of credit](/licensees-and-businesses/lccp/condition/3-7-1-provision-of-credit)\n"}
{"id": "1158", "section": " Cashless payment technologies in gambling premises ", "subsection": "Specific matters in relation to gaming machine payments", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": " Our view is that card payments that originate from contactless mobile payment systems such as Apple Pay, Android Pay or Samsung Pay should be regarded as the same as payments to use a gaming machine by means of a card itself. This is because the device used for such types of payment (eg a smartphone or watch) is essentially just a medium by which a contactless card payment is made (ie the debit card sat behind the payment system is charged directly and the customer-s bank account is debited; the same as for any payment where the debit card itself is used). \n\n Both contactless card and mobile payment system transactions can be completed quickly, and so the risks to the consumer are largely identical. \n\n The regulations also prescribe limits as to the amounts an individual can deposit onto a gaming machine in any single action, and separately the (non-refundable) amount a player can commit to play the machine. These measures were designed to ensure consumers make regular decisions as to how much money they wish to commit to play a machine, and they must be observed regardless of the means of payment. That is, whether the customer has inserted cash into the machine, or whether they have transferred funds from a debit card via indirect means, a TITO (ticket-in, ticket-out) method or an operator-provided app-based digital wallet, a customer must only be able to deposit and commit funds to the gaming machine-s meters in accordance with these limits. \n\n"}
{"id": "1159", "section": " Cashless payment technologies in gambling premises ", "subsection": " Checklist of considerations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": " We welcome sight of novel product or concept developments before they are deployed in the market. We do not approve individual products, and the responsibility rests with operators to ensure that their developments are compliant and will help to deliver the licensing objectives of the Gambling Act. It is recommended that businesses obtain their own legal advice in this regard. \n\n To assist developers we have provided a broad checklist of items that we expect them to have considered before contacting us. The list is not exhaustive and must not be considered in isolation from the previous advice. It provides a basic list of key issues. \n\n##  In respect of the cashless technology product or system you are developing, you should be able to fully explain:\n\n##  There are also a variety of harm mitigation and consumer empowerment measures that you should consider. You should ask yourself:\n\n"}
{"id": "1160", "section": " Cashless payment technologies in gambling premises ", "subsection": "In respect of the cashless technology product or system you are developing, you should be able to fully explain:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": "* How you will make sure that consumers are required to have a break from gambling before they are able to access and use new funds.\n* How you have satisfied yourself that you will be compliant with the Gaming Machine (Circumstances of Use) Regulations in respect of the use of debit or credit cards, payment limits and committed payment limits.\n* What anti-money laundering controls you have considered in designing your solution. For example, would a player be able to fund a gambling product via cash and then withdraw funds via an app or digital wallet?\n"}
{"id": "1161", "section": " Cashless payment technologies in gambling premises ", "subsection": "There are also a variety of harm mitigation and consumer empowerment measures that you should consider. You should ask yourself: ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": "* What information can your product provide to the consumer about their own gambling? For example, will consumers be able to access information on their transactional gambling history over certain periods of time?\n* Are you able to provide tools that enable the user to manage their gambling? For example, can the consumer use the product to set limits on the amount of money they are able to deposit or spend over a certain period of time?\n* What alerts would be triggered when a limit is reached? How will the limit-setting be made effective in terms of reducing the risk of gambling-related harm?\n* Does the product allow for users to voluntarily stop themselves from using the product for gambling purposes for a period of time? Or provide a cooling off period period whereby the product cannot be used for gambling for a certain period of time?\n* If the product or system is to be made available for use with different gambling products (including different categories of gaming machine), how will you ensure that your solution is adaptable and able to respond to the different nature of each gambling product and the associated risks or legal requirements?\n* Does your solution enable you or a gambling operator to monitor customer behaviour. For example, the gambling spend or intensity of an individual customer) over a period of time?\n* How can you prevent, or assist in the prevention of, underage gambling?\n"}
{"id": "1162", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises", "content": "* [Cashless payment technologies in gambling premises](#)\n* [Minimising gambling-related harm](#minimising-gambling-related-harm)\n* [Licence Conditions and Codes of Practice: cashless payment](#licence-conditions-and-codes-of-practice-in-cashless-payment-technologies)\n* [Checklist of considerations](#checklist-of-considerations)\n\n [Print this guide](#) "}
{"id": "1163", "section": " List of organisations for operator contributions ", "subsection": "Information for operators", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions", "content": " From 1 January 2020 operators must direct their annual financial contribution for gambling research, prevention and treatment as required by  [Licence Conditions and Codes of Practice (LCCP) SR code 3.1.1](/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling)  to one or more of the organisations on the following list. \n\n The purpose of this list is to demonstrate to operators how to be compliant with the LCCP requirement to make annual financial contributions to research, prevention and treatment. \n\n##  Operators must:\n\n\n>  We will collate information about LCCP RET contributions and publish this information at least annually. \n> \n> \n\n Businesses can continue to donate funds to any organisation outside of the approved list, but such contributions will not be counted as LCCP RET contributions. \n\n\n>  Organisations will continue to be able to submit information to us and be added to the list on an ongoing basis. You must inform us whenever any of your information changes. \n> \n> \n\n\n\n List of organisations for operator contributions |  Name of organisation  |  Category  |  Type of organisation  |\n| --- | --- | --- |\n|  Addiction Recovery Agency Ltd (Ara)  |  Prevention  Treatment  |  Charity  |\n|  Beacon Counselling Trust  |  Prevention  Treatment  |  Charity  |\n|  Betblocker  |  Prevention  |  Charity  |\n|  Betknowmore UK  |  Research  Prevention  Treatment  |  Charity  |\n|  Bet On Me  |  Treatment  |  Private Company  |\n|  Better Change  |  Prevention  |  Community Interest Company  |\n|  Bournemouth University  |  Research  |  University Research  |\n|  Breakeven  |  Prevention  Treatment  |  Charity  |\n|  Centre of Excellence in Responsible Gaming (CERG)  |  Research  |  Charity  |\n|  Deal me out  |  Prevention  |  Community Interest Company  |\n|  Epic Restart Foundation  |  Prevention  |  Charity  |\n|  EPIC Risk Management  |  Prevention  |  Private Company  |\n|  ESG Corporate Community Interest Company (trading as ESG Gaming)  |  Research  Prevention  |  Community Interest Company  |\n|  GambleAware  |  Research  Prevention  Treatment  |  Charity  |\n|  Gambling Harm UK  |  Prevention  |  Charity  |\n|  Gambling Treatment and Research Clinic, University of Sydney  |  Research  |  Public Research University  |\n|  GamCare  |  Prevention  Treatment  |  Charity  |\n|  Gordon Moody Association  |  Treatment  |  Charity  |\n|  International Center for Responsible Gaming (ICRG)  |  Research  Prevention  |  Charity  |\n|  JC Foundation Trust  |  Prevention  |  Community Interest Company  |\n|  Leon House Health & Wellbeing Ltd  |  Treatment  |  Private Company  |\n|  Nowt Left to Lose  |  Prevention  |  Community Interest Company  |\n|  Racing to School  |  Prevention  |  Charity  |\n|  Red Card Gambling Support Project CIC  |  Prevention  |  Community Interest Company  |\n|  Reframe Coaching  |  Prevention  |  Charity  |\n|  Responsible Gambling Council (Canada)  |  Research  |  Charity  |\n|  Sport in Mind  |  Prevention  Treatment  |  Charity  |\n|  The Forward Trust  |  Treatment  |  Charity  |\n|  The University of Liverpool  |  Research  |  University research  |\n|  Young Gamers & Gamblers Education Trust (YGAM)  |  Research  Prevention  |  Charity  |\n\n##  The process for organisations who wish to be on the list for annual LCCP RET contributions\n\n##  Information requirements for approved organisations for RET contributions\n\n##  LCCP RET contributions data \u2013 April 2021 to March 2022\n\n##  LCCP RET contributions data \u2013 January 2020 to March 2021\n\n##  Files\n\n"}
{"id": "1164", "section": " List of organisations for operator contributions ", "subsection": "Operators must:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions", "content": "* make an annual financial contribution to each of research, prevention and treatment. Your annual financial contribution must be to organisations for the purposes of delivering research, prevention and treatment. Payments for paid for services should not be counted as LCCP RET contributions\n* ensure that these donations go to one or more organisation on the following list\n* ensure that they have no connection to the recipient organisation\n* report information accurately in their annual or quarterly regulatory return to the Gambling Commission about the destination(s) of their payment and the amounts that have been contributed. This includes ensuring that there is no duplication of data across multiple licences.\n"}
{"id": "1165", "section": " List of organisations for operator contributions ", "subsection": " The process for organisations who wish to be on the list for annual LCCP RET contributions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions", "content": " Gambling businesses are required to make an annual financial contribution to organisations which deliver or support research into the prevention and treatment of gambling-related harms, harm prevention approaches and treatment for those harmed by gambling (RET contributions).\u202fWe do not specify an amount which may be contributed as this could be seen as imposing a levy, which is a power reserved for Parliament. \n\n\n>  Being on the LCCP RET list is not a guarantee of receiving any financial RET contributions. \n> \n> \n\n We maintain a list to demonstrate to operators how to be compliant with the LCCP requirement to make financial contributions. It ensures that if businesses make contributions to organisations which work in other areas unconnected to reducing gambling harms in Britain, these amounts will not be considered compliant or published in the figures on LCCP RET contributions. Businesses can continue to donate funds to any organisation outside of the LCCP RET list, the only change is that such contributions will not be counted as LCCP RET contributions. \n\n Organisations seeking to be on the list of organisations to which gambling businesses may direct their RET contributions should provide information to the Commission to help us assess their suitability. This will include working to reduce gambling harms in Britain, and the need for independent oversight or regulation for all organisations. It will also include: \n\n* in the case of research: the commissioning of research that is of general benefit, not solely or mainly for the purposes of informing the organisation-s other work\n* in the case of treatment: a connection to the existing National Gambling Treatment Service and/or existing NHS England, Scotland or Wales mental health or addiction services.\n\n There is no cost for working with the Commission to be on the list, but we recommend that organisations read  [the guidance on expectations and the procedure for removal](/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations)  before submitting the  [LCCP RET Information form](#71RYGqUXTWmc0ZL4lXZaeq)  . \n\n"}
{"id": "1166", "section": " List of organisations for operator contributions ", "subsection": "Information requirements for approved organisations for RET contributions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions", "content": " Approved organisations for RET contributions are required to send us quarterly returns listing the financial contributions they have received from operating licence holders. Returns consist of a templated MS Excel Open XML format spreadsheet, a blank copy of which is sent to approved organisations after their approval. Completed spreadsheets are to be submitted to  [retdata@gamblingcommission.gov.uk](mailto:retdata@gamblingcommission.gov.uk)  within 28 days of the end of each UK financial quarter. \n\n"}
{"id": "1167", "section": " List of organisations for operator contributions ", "subsection": " LCCP RET contributions data \u2013 April 2021 to March 2022", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions", "content": " The data table below shows the data that has been reported to us from organisations on the LCCP RET list on contributions received during the period April 2021 to March 2022. The table covers 12 months of data. \n\n\n\n LCCP RET contributions data \u2013 April 2021 to March 2022 |  Recipient  |  April to June 2021  |  July to September 2021  |  October to December 2021  |  January to March 2022  |\n| --- | --- | --- | --- | --- |\n|  Action against Gambling Harms  |  0.00  |  0.00  |  2,500.00  |  1,500.00  |\n|  Betblocker  |  5,000.00  |  0.00  |  10,000.00  |  6,394.00  |\n|  Betknowmore UK  |  36,500.00  |  91,600.00  |  25,000.00  |  35,750.00  |\n|  Deal me out  |  0.00  |  1,600.00  |  26,600.00  |  64,650.00  |\n|  EPIC Risk Management  |  166,950.00  |  58,200.00  |  200,934.00  |  58,200.00  |\n|  ESG Corporate Community Interest Company (trading as ESG Gaming)  |  0.00  |  0.00  |  0.00  |  34,884.00  |\n|  GambleAware  |  2,245,445.00  |  5,821,140.00  |  2,416,342.00  |  24,219,897.00  |\n|  GamCare  |  479,056.00  |  451,521.00  |  895,708.00  |  0.00  |\n|  Gordon Moody Association  |  51,445.00  |  93,732.00  |  255,281.00  |  300,196.00  |\n|  Leon House Health and Wellbeing Ltd  |  100,000.00  |  121,000.00  |  24,400.00  |  0.00  |\n|  Red Card Gambling Support Project CIC  |  0.00  |  0.00  |  10,000.00  |  0.00  |\n|  Responsible Gambling Council (Canada)  |  0.00  |  0.00  |  0.00  |  5,947.00  |\n|  Sport in Mind  |  0.00  |  0.00  |  250.00  |  0.00  |\n|  Young Gamer and Gamblers Education Trust (YGAM)  |  43,902.00  |  427,781.00  |  420,438.00  |  525,015.00  |\n|  Total  |  3,128,298.00  |  7,066,574.00  |  4,287,453.00  |  25,252,433.00  |\n\n"}
{"id": "1168", "section": " List of organisations for operator contributions ", "subsection": " LCCP RET contributions data \u2013 January 2020 to March 2021", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions", "content": " The data table shows the data that has been reported to us from organisations on the LCCP RET list on contributions received during the period January 2020 to March 2021. The table covers 15 months of data spanning two financial years. \n\n\n\n LCCP RET contributions data \u2013 January 2020 to March 2021 |  Recipient  |  January to March 2020  |  April to June 2020  |  July to September 2020  |  October to December 2020  |  January to March 2021  |\n| --- | --- | --- | --- | --- | --- |\n|  Action against Gambling Harms  |  0.00  |  0.00  |  500,000.00  |  0.00  |  0.00  |\n|  Addiction Recovery Agency Ltd (Ara)  |  0.00  |  0.00  |  311,200.00  |  0.00  |  0.00  |\n|  Betblocker  |  5,500.00  |  32,250.00  |  50,000.00  |  10,000.00  |  20,957.88  |\n|  Betknowmore UK  |  0.00  |  0.00  |  54,320.00  |  46,832.19  |  130,669.31  |\n|  EPIC Risk Management  |  0.00  |  51,250.00  |  57,500.00  |  156,750.00  |  108,750.00  |\n|  GambleAware  |  4,074,507.55  |  1,940,985.25  |  692,508.98  |  2,552,392.59  |  14,544,811.10  |\n|  GamCare  |  0.00  |  0.00  |  0.00  |  0.00  |  544,204.53  |\n|  Gordon Moody Association  |  124,845.22  |  129,543.35  |  72,067.84  |  283,383.53  |  183,959.33  |\n|  Leon House Health and Wellbeing Ltd  |  0.00  |  0.00  |  31,500.00  |  100,000.00  |  0.00  |\n|  Red Card Gambling Support Project CIC  |  0.00  |  0.00  |  0.00  |  11,000.00  |  0.00  |\n|  Sport in Mind  |  0.00  |  0.00  |  0.00  |  250.00  |  1,130.00  |\n|  Young Gamers & Gamblers Education Trust (YGAM)  |  220,000.26  |  801,789.40  |  579,120.96  |  546,308.00  |  1,095,319.02  |\n|  Total  |  4,424,853.03  |  2,955,818.00  |  2,348,217.78  |  3,706,916.31  |  16,629,801.17  |\n\n"}
{"id": "1169", "section": " List of organisations for operator contributions ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [LCCP-RET-Information-Form\\_May 2022 \n\n application/vnd.openxmlformats-officedocument.wordprocessingml.document Document 917.8 kB](//assets.ctfassets.net/j16ev64qyf6l/71RYGqUXTWmc0ZL4lXZaeq/ec8fc1e533042c08fcd487e42fabc8a6/LCCP-RET-Information-Form_May_2022.docx)\n\n---\n\n Last updated: 11 April 2023 \n\n Show updates to this content  Removed 'Action against Gambling Harms' from the list. \n\n Added 'Nowt Left to Lose' and 'Centre of Excellence in Responsible Gaming (CERG)' to the list. \n\n"}
{"id": "1170", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions", "content": "* [List of organisations for operator contributions](#)\n* [The process for organisations who wish to be on the list for annual LCCP RET contributions](#the-process-for-organisations-who-wish-to-be-on-the-list-for-annual-lccp-ret)\n* [LCCP RET contributions data \u2013 April 2021 to March 2022](#lccp-ret-contributions-data-april-2021-to-march-2022)\n* [LCCP RET contributions data \u2013 January 2020 to March 2021](#lccp-ret-contributions-data-january-2020-to-march-2021)\n\n [Print this guide](#) "}
{"id": "1171", "section": "Self-exclusion in social responsibility", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/self-exclusion-in-social-responsibility", "content": " If you interact with customers you must provide the option of self-exclusion for those who would like to take steps to stop gambling. \n\n [LCCP: Section 3.5 social responsibility code and ordinary code](/licensees-and-businesses/lccp/condition/3-5-2-non-remote-ordinary-code) \n\n"}
{"id": "1172", "section": "Self-exclusion in social responsibility", "subsection": "How to help your customers when they want to self-exclude", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/self-exclusion-in-social-responsibility", "content": " Entering into a self-exclusion is a significant step, and you should do what you can to ensure that the individual understands what it means. For example, that it is a commitment not to attempt to gamble for a minimum period of six months. Generally speaking, it is considered that this length of self-exclusion is necessary to enable an individual to deal with their problem gambling behaviour. \n\n However, a customer who has decided to take the step of self-excluding should be able to do so immediately and should not be required to wait. \n\n The customer should be offered the opportunity to speak to someone appropriate about self-exclusion, in some circumstances this may not be possible immediately. However, arrangements should be made as soon as possible, and if a customer is certain that they wish to self-exclude and does not wish to wait until they have spoken to a suitably trained and experienced member of staff, then they should be able to do so at once. \n\n\n\n---\n\n Last updated: 18 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1173", "section": "Regulatory settlements applied for socially responsible purposes", "subsection": "Background", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes", "content": " When the Commission takes regulatory action against a gambling operator, an outcome of that action can include a payment in lieu of the financial penalty the Commission might otherwise impose for breach of a licence condition. This is set in accordance with the  [Statement of Principles for Determining Financial Penalties](/policy/statement-of-principles-for-determining-financial-penalties)  . \n\n We publish the details of those enforcement cases and regulatory settlements on our news page. For more information, see our approach to  [regulating the gambling industry](/about-us/what-we-do)  . \n\n A regulatory settlement can include payment to an organisation for socially responsible purposes. \n\n"}
{"id": "1174", "section": "Regulatory settlements applied for socially responsible purposes", "subsection": "Information about destinations of regulatory settlements to be applied for socially responsible purposes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes", "content": " The Commission reviews proposals for destinations of regulatory settlements. \n\n Projects that have been approved since March 2019 are listed on our  [destinations of regulatory settlements to be applied for socially responsible purposes](/licensees-and-businesses/page/destinations-of-regulatory-settlements-to-be-applied-for-socially)  page. \n\n"}
{"id": "1175", "section": "Regulatory settlements applied for socially responsible purposes", "subsection": "Strict rules for operators", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes", "content": " Under the terms of a settlement, there is to be no publicity or benefit for the operator in connection with the regulatory settlement. \n\n"}
{"id": "1176", "section": "Regulatory settlements applied for socially responsible purposes", "subsection": "Information for proposals for destinations of regulatory settlements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes", "content": "\n>  Submissions for regulatory settlement funding are currently closed. \n> \n> \n\n We recommend you review  [our guidance for submitting a proposal for regulatory settlement funding](/guidance/guidance-for-submitting-a-proposal-for-regulatory-settlement-funding)  before making a submission, and be aware of our deadlines. \n\n If you want to know more about the group that will make the decisions about these proposals, review the  [Social Responsibility Funds Group Terms of Reference](/licensees-and-businesses/guide/social-responsibility-funds-group-terms-of-reference)  . \n\n"}
{"id": "1177", "section": "Regulatory settlements applied for socially responsible purposes", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Stage 1 Proposal Form - Regulatory Settlements \n\n application/vnd.openxmlformats-officedocument.wordprocessingml.document Document 160.1 kB](//assets.ctfassets.net/j16ev64qyf6l/6tblZ8o28u56m0KowvNtVJ/7d92dcc8e0ee9d707978b57bec257700/Stage_1_Proposal_Form_-_Regulatory_Settlements.docx) [Stage 2 Proposal Form - Regulatory Settlements \n\n application/vnd.openxmlformats-officedocument.wordprocessingml.document Document 162.4 kB](//assets.ctfassets.net/j16ev64qyf6l/4ruO65C6HTWovHqPIkpVOF/a39087653141d7474add09cbf9e7d0d4/Stage_2_Proposal_Form_-_Regulatory_Settlements.docx) [Statement of principles for determining financial penalties \n\n application/pdf PDF 63.5 kB](//assets.ctfassets.net/j16ev64qyf6l/6PqSp9Z0H61k0kwdcyfWJ6/a5787ee987f3fcb4dbd6e287909e0711/statement-of-principles-for-determining-financial-penalties.pdf)\n\n---\n\n Last updated: 15 December 2022 \n\n Show updates to this content  Callout added to indicate that proposals are now closed. \n\n"}
{"id": "1178", "section": "3.5.6 - Multi-operator non-remote SR code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-6-multi-operator-non-remote-sr-code", "content": " Applies to: \n\n All non-remote casino, bingo and betting licences (except in respect of the provision of facilities for betting in reliance on a track premises licence) and holders of gaming machine general operating licences for adult gaming centres \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must offer customers with whom they enter into a self-exclusion agreement in respect of facilities for any kind of gambling offered by them at licensed gambling premises the ability to self-exclude from facilities for the same kind of gambling offered in their locality by any other holder of an operating licence to whom this provision applies, by participating in one or more available multi-operator self-exclusion schemes.\n"}
{"id": "1179", "section": "3.4.1 - Premises-based customer interaction", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction", "content": " Applies to: \n\n All non-remote licences (except non-remote lottery, gaming machine technical, gambling software and host licences); only the following remote licences \u2013 ancillary remote bingo, ancillary remote casino, ancillary remote betting, remote general betting limited, and remote betting intermediary (trading rooms only). \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must interact with customers in a way which minimises the risk of customers experiencing harms associated with gambling. This must include: \n\n\n- identifying customers who may be at risk of or experiencing harms associated with gambling.\n- interacting with customers who may be at risk of or experiencing harms associated with gambling.\n- understanding the impact of the interaction on the customer, and the effectiveness of the Licensee-s actions and approach.\n\n- Licensees must take into account the Commission-s guidance on customer interaction.\n"}
{"id": "1180", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": "\n>  This guidance applies to premises-based operators and is currently in effect. \n> \n> \n\n\n>  This is an HTML version of this guidance. You can also view or download the  [original customer interaction guidance for premises-based operators (PDF)](#4ae78UgfVJADGplhwuPC56)  published in July 2019. \n> \n> \n\n Premises-based licensees are required to interact with customers in a way which minimises the risk of customers experiencing harms associated with gambling, as set out in  [Social Responsibility Code Provision 3.4.1](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction)  of the Licence Conditions and Codes of Practice (LCCP). \n\n A requirement to LCCP with effect from 31 October 2019 (as amended 12 September 2022) requires premises-based licensees to take into account the Commission-s guidance on customer interaction. This guidance is structured along the three key outcomes operators are expected to meet. \n\n These are, to: \n\n* **identify**\n* interact\n* evaluate .\n\n This guidance sets out why customer interaction is a requirement, makes our expectations clear, and suggests ways you could meet them. This includes learnings from research and some ways that gambling operators have found worked for them and their customers. \n\n"}
{"id": "1181", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "How to use this guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " The purpose of this guidance is to share knowledge based on research, current practice and lessons learned in order to support licensees in determining how they can meet the outcomes. It sets out why customer interaction is important and makes our expectations clear. Not all of the content of the guidance will be relevant to all operators, but licensees must take it into account and be able to demonstrate how they have done so. \n\n Following the guidance is no guarantee that all customers experiencing or at risk of harm will be identified. The guidance is not the only source of information which operators should use to help them develop their own processes, and licensees should also keep up to date with published research and other sources. \n\n"}
{"id": "1182", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "How we will use this guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " For compliance and enforcement purposes, we will expect licensees to demonstrate how their policies, procedures and practices meet the required outcomes. This can be through implementing relevant parts of the guidance or demonstrating how and why implementing alternative solutions equally meet the outcomes. \n\n Our understanding of gambling harms and how they manifest is constantly evolving, so for the purposes of raising standards, protecting consumer interests, and preventing harm to consumers, we will update and re-issue guidance where new evidence or risks emerge which may have a meaningful impact on how the outcomes can be met. \n\n##  Identifying the right customers\n\n##  Understanding the impact of gambling harms\n\n##  Using the right indicators for your business\n\n##  Affordability and a customer-s personal circumstances\n\n##  Vulnerability\n\n##  Spotting harmful gambling\n\n##  The role of staff\n\n##  Identify: questions to consider\n\n##  Interacting with the customer\n\n##  Offering help and support\n\n##  The role of staff\n\n##  Keeping records\n\n##  Interact: questions to consider\n\n##  Evaluate\n\n##  Understanding the impact of individual interactions\n\n##  Evaluating the effectiveness of the approach\n\n##  The role of staff\n\n##  Evaluate: questions to consider\n\n##  Files\n\n"}
{"id": "1183", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Identifying the right customers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " You need to know: \n\n* the types of markers and behaviours that could indicate harm relevant to online gambling, and\n* how to spot when those indicators should trigger an interaction.\n\n You need to put together what you know about the customer, with the relevant indicators of harm, to decide whether you need to interact. More knowledge about what to look for, with effective processes for monitoring customer behaviour, can mean quicker and better-informed decisions. \n\n Some indicators of harm, such as high staking behaviour, can look similar to VIP and high-value customer activity. Even if you think the customer can afford it, they may still be experiencing gambling harms. Your enhanced contact with your VIPs means you have many opportunities to get to know them well and make better informed decisions. \n\n###  Identify\n\n We expect you to: * Use a range of indicators relevant to your business that you can observe and monitor. Do not rely on financial indicators alone. Where trigger points or thresholds are used, they should be realistic, and remember that not every customer who is experiencing or at risk of harm will trigger every indicator.\n* Monitor customer activity and behaviour so that you are able to interact early and quickly. Invest in appropriate systems and staff to manage your customer interaction process effectively.\n* Make sure your process keeps pace with any increase in demand \u2013 through general growth or seasonal, promotional or other variations which might mean you are busier than usual.\n* Train your staff to know their roles and responsibilities, and ensure they are supported and given the tools and skills they need to be able to act promptly when they spot or are alerted to indicators of harm, including those among your VIP and monitored customers.\n* Ensure that your customers are not put at any greater risk of harm as a result of your premises being busier or quieter than usual. You need to protect your customers regardless of these factors.\n* Think about the protection of new customers \u2013 you know less about them, so you may not know what their regular gambling pattern looks like. This means that alternative measures must be applied.\n* Take safer gambling seriously for all customers including VIPs and not let commercial considerations override customer protection.\n* Make meaningful records of all interactions with customers. Make these records available to staff and use them to aid decision-making. This should also take place in circumstances where an interaction has been ruled out. For example, because the customer is displaying signs of agitation.\n* Even if you think your sector is 'lower risk', all forms of gambling present risks and you should understand the prevalence of gambling harms for the type of gambling products you offer and implement appropriate processes.\n* Actively promote tools such as voluntary machine alerts, and ensure all your customers have access to information about safer gambling and the support available.\n\n\n"}
{"id": "1184", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Understanding the impact of gambling harms", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " In 2018 the Gambling Commission published research (Wardle et al 2018) on understanding the full range of gambling harms and the impact this can have on society. This research defined gambling harms as the \u2018adverse impacts from gambling on the health and wellbeing of individuals, families, communities and society-. This can include loss of employment, debt and crime \u2013 gambling harms can also have detrimental impacts on physical and mental health and relationships, and at its worst, gambling can contribute to loss of life through suicide. \n\n Gambling harms cannot be solely measured in terms of finance and resources. This is why we expect you to use a range of indicators in order to identify customers who may be experiencing harms. \n\n"}
{"id": "1185", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Using the right indicators for your business", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " Change compared with previous gambling activity is a general trigger for customer interaction. Building up your knowledge of your regular customers is key to helping you spot changes in their behaviour. \n\n You should use a range of indicators. This is not an exhaustive list, but your indicators should include the following. \n\n###  Time indicators\n\n Amount of time spent gambling, visit frequency or length of stay on the premises, leaving and then returning to the premises. \n\n###  Spend\n\n Amount and frequency of deposits, large losses, using multiple or more expensive payment methods, declined payments, appearing to spend more than they originally intended. \n\n###  Behaviour or appearance\n\n Such as signs of distress, agitation, or changes which could be an indication that gambling is having a negative impact on a customer-s wellbeing. \n\n###  Use of gambling management tools\n\n Previous self-exclusions or previous customer interactions, or playing through machine alerts. \n\n###  Customer-led contact\n\n Information or hints from the customer, frequent complaints about not winning, or talking about the negative impacts of their gambling. \n\n###  Play indicators\n\n chasing losses, erratic betting patterns and gambling on higher risk products, or unusual markets or outcomes on which the customer is unlikely to have been able to make an informed choice. People who bet in-play may place a higher number of bets in a shorter time period than people who bet in other ways, as  [in-play betting](/licensees-and-businesses/guide/in-play-or-in-running-betting)  offers more opportunities to bet. \n\n###  A \u2018big win- or a windfall\n\n Research (Parke and Parke 2017) shows high staking following a win could hide or even lead to harmful behaviour. Suddenly having more money than usual can lead to increasing staking, which can lead to harms not associated with wealth or resources. \n\n"}
{"id": "1186", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Affordability and a customer-s personal circumstances", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " Historically, gambling operators have not systematically considered customer affordability when developing their customer interaction policies. Many have used deposit or loss thresholds as a main or sole prompt for a customer interaction, but these have often been set at levels that were inappropriately high, in comparison to the average amount of money that the majority of people have available to spend on leisure activities. \n\n This has led to a number of examples of customers spending more than they could afford, and this not being identified sufficiently early, as seen in much of the Commission-s compliance and enforcement casework since 2017. \n\n Operators should aim to identify those experiencing or at risk of harm and intervene to try to reduce harm at the earliest opportunity. Reliance on deposit or loss thresholds that are set too high will result in failing to detect some customers who may be experiencing significant harms associated with their gambling. It is therefore imperative that threshold levels are set appropriately. \n\n Open source data exists which can help operators assess affordability for their British customer base and improve their risk assessment for customer interactions. Thresholds should be realistic, based on average available income for your customers. This should include the Office of National Statistics (ONS) publications on levels of household income. See the  [ONS information on personal and household finances (opens in new tab)](https://www.ons.gov.uk/peoplepopulationandcommunity/personalandhouseholdfinances)  . \n\n In considering these thresholds, you should be aware of the difference between \u2018disposable income- and \u2018discretionary income- which refers to the amount left after living costs are taken into account, but it does still include many other unavoidable costs. Most people would consider it harmful if they were spending a significant amount of their discretionary income on gambling. \n\n"}
{"id": "1187", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Vulnerability", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " Life events or changes to an individual customer-s circumstances may mean that a person becomes more or less vulnerable to experiencing gambling harms. Those circumstances could include bereavement, loss of income or other factors, as follows. It will not always be obvious or clear to an operator when such events have occurred, but knowing your customers, and ensuring staff ask questions when there are potential signs of vulnerability, will help to determine whether those individual circumstances present an increased risk. \n\n As part of \u2018know your customer- and developing customer interaction policies and procedures, operators should consider the factors that might make an individual more vulnerable to experiencing gambling related harms. \n\n Factors include: \n\n* **personal and demographic**  - if the individual is experiencing poor physical or mental health, physical or cognitive impairment, suffering side effects from a brain injury or medication or has an addiction\n* **situational**  - if the individual is experiencing financial difficulties, is homeless, is suffering from domestic or financial abuse, has caring responsibilities, experiences a life change or sudden change in circumstances\n* **behavioural**  - if an individual has a higher than standard level of trust or high appetite for risk\n* **market-related**  - if an individual is engaged in an activity which is highly complex; that they have a lack of knowledge and/or experience of the market\n* **access**  - if an individual has difficulty accessing information because of poor literacy or numeracy skills, knowledge, dyslexia.\n\n We have seen examples through our casework of customers who should have received some interaction but did not, including customers who were particularly vulnerable, and more susceptible to experiencing gambling harms. \n\n"}
{"id": "1188", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Spotting harmful gambling", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " How you monitor activity depends on your business. For some very small operators, manual monitoring may work. Larger operators will need comprehensive systems, which could include a mix of automated and manual processes and should draw on all available sources of data to give a comprehensive picture of the customer-s gambling. \n\n Options for spotting harmful gambling include: \n\n* Reports on activity where relevant, for example from observation or loyalty carded play, particularly if the play is linked to online play\n* Sharing of information by staff about concerns\n* Customer interaction forms, day diary with flags\n* Utilising back office systems and alerts where they exist.\n\n The right information can mean better and quicker decisions. The customer interaction records you keep should give staff a more complete picture of the customer-s previous activity, which will help to inform decisions. \n\n Your customers should not be at more risk because your premises are either busier or quieter than usual. You should ensure you have appropriate levels of well-trained staff on duty to meet the licensing objectives. \n\n Because VIP customers can also experience harm, it is good practice to carry out a safer gambling check when upgrading customers to VIP status and keep this under review. You should also use these opportunities to carry out checks for Anti-Money Laundering (AML). This could also help you to support customers who have had major wins. \n\n"}
{"id": "1189", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "The role of staff", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " It is important that all staff receive training so that they are aware of the signs that could indicate that a customer may be experiencing harms associated with gambling. \n\n This is not an exhaustive list, but you should ensure that: \n\n* Staff are trained to identify the signs of harm and refer back to documents that include the types of behaviour that may trigger customer interaction at an appropriate moment. Staff should know how to escalate a situation if they are unsure or require support.\n* Staff understand how indicators of harm could be displayed differently in VIP or \u2018high-value- customers and know how to spot the signs.\n* As a minimum, staff receive training at induction as well as refresher training.\n"}
{"id": "1190", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "Identify: questions to consider", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " These include: \n\n* Are you curious about your customers?\n* Are your indicators relevant to your gambling facilities and customers?\n* How do you decide the right level of your thresholds?\n* Do all appropriate staff have access to customer interaction records?\n* How do you assess the risks posed by new and unfamiliar customers?\n* Is staff training on customer interaction meaningful and engaging?\n* Do you take into account all relevant information and act quickly?\n* Does the structure and layout of your premises help or hinder identifying customers you need to interact with?\n* Do you have any blind spots which mean that you are unable to monitor all customer activity?\n* Is spend monitored across different products for individual customers?\n* Do you offer the same level of protection for all your customers, no matter how long they have been a customer, or whether they are VIPs?\n"}
{"id": "1191", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Interacting with the customer", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " When you are concerned that a customer may be experiencing harm, acting early and quickly could help stop or prevent the harm worsening. It is important in a premises environment that you interact with the customer in a timely manner whilst the opportunity presents itself. \n\n For some customers, making them aware of why you are concerned may be enough to prompt them to think and make a change. Some customers will need more support or advice. \n\n Your interactions should have an outcome. Knowing what impact your interaction has had will help you support the customer and help to keep improving your approach. To achieve this, it is vital to keep good records and make them available to staff to inform decisions. \n\n###  Interact\n\n We expect you to: * Be curious, and if you spot behaviour or vulnerabilities that could indicate harm, to act on it.\n* Ensure your staff have access to the information and support they need, such as customer interaction records, so that they are able to make decisions about how to interact and can do so discreetly.\n* Interact in a way that is appropriate to the severity of the potential harm. You should trial and evaluate different approaches to achieve this.  **Importantly, this may include refusing service or ending the business relationship.**\n* Think about what information you should give the customer to help them understand why you are interacting with them, such as describing the type of behaviour they display or practical help or support where appropriate.\n\n\n In gambling premises, many of your interactions are likely to be face-to-face, so it is important for staff to be prepared in advance of carrying out a customer interaction. \n\n You should consider: \n\n* What do you need to know from the customer and what do you already know about them?\n* What information do you want to give them?\n* How many times have you already interacted with the customer?\n* What outcome do you want to achieve?\n* Is the customer behaving in a way which might inhibit an interaction at this point?\n\n###  A customer interaction has three parts\n\n These are: \n\n1. Observation \u2013 behaviour or activity you have spotted or something the customer tells you.\n2. Action \u2013 contact to prompt the customer to think about their gambling, for you to find out more, and an opportunity for you to offer information or support.\n3. Outcome \u2013 what you or the customer did next. In some cases, you may need to monitor the customer-s gambling to spot any change which may prompt further action.\n"}
{"id": "1192", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Offering help and support ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " Encourage customers to think about their gambling. Their responses will help you work out the right kind of help and support to offer. \n\n You will need to direct some customers to information about safer gambling and/or suggest appropriate gambling management tools. You might need to signpost them to sources of help and specialist support from organisations which deal with advice and treatment for problem gambling. \n\n You must also make information about safer gambling readily available to customers, as well as information about problem gambling. \n\n You will need to interact with some customers a number of times. Your records of previous interactions with customers will help you decide how to provide the right help and support. \n\n Feedback from consumers shows that they often respond better to being informed about their behaviour and why, rather than being \u201ctold\u201d what to do. But for some customers, and particularly if the behaviour continues to cause concern, you may need to take a more proactive approach. In some cases, you may need to take action for the customer, which could mean refusing service. \n\n"}
{"id": "1193", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "The role of staff", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " You should ensure that your staff: \n\n* understand the types of interaction that could take place and how to interact appropriately. For example, they may only need a brief intervention.\n* know the type of help or support to offer, such as information, signposting customers to specialist support or the gambling management tools which are available. These may be the minimum required under the LCCP or tools you offer which go beyond minimum requirements.\n* know the circumstances and process for refusing service to customers, such as requesting a customer to leave or barring a customer.\n* understand their respective responsibilities and who is designated to carry out customer interactions, if only certain staff members are authorised to interact.\n* are advised how to deal with situations where customers demonstrate signs of agitation, distress, intimidation, aggression or other behaviours that may inhibit customer interaction, and what to do if the interaction does not take place at that time.\n\n Whilst training on the legislative framework is important, staff also need to be trained on the skills and techniques they need to help them carry out customer interactions. \n\n"}
{"id": "1194", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Keeping records", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " Good record keeping allows you to demonstrate when and why you have interacted with customers and helps with ongoing monitoring of customers. \n\n You should: \n\n* Keep records of all customer interactions and, where an interaction has been ruled out, the reasons for this. Where an interaction has taken place at a later date, this should also be recorded.\n* Make use of all relevant sources of information to guide and deliver effective customer interactions, including your records of previous interactions.\n\n Good records should include: \n\n* the behaviour or activity before the interaction.\n* the change in behaviour or prompt for the interaction.\n* how you interacted and what was said or done, for example advice or suggestions to help the customer manage their gambling, or to take a break from their gambling, and\n* what happened next.\n\n You should also record situations where an interaction was prompted but did not take place, and how you followed that up. \n\n In some cases, you will need to monitor the customer-s gambling to spot behaviours which could indicate further harm. \n\n"}
{"id": "1195", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "Interact: questions to consider", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": "* Where concerns arise, are you able to intervene early and engage with a customer at the right time?\n* How do you ensure your staff are prepared and able to carry out interactions?\n* Are your staff able to carry out customer interactions discreetly?\n* Are your staff aware of and trained to carry out different levels of interaction?\n* Have you allocated the right level and kind of resources to be able to interact with customers effectively when you have concerns?\n"}
{"id": "1196", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Evaluate", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " By evaluate, we mean to understand impact and effectiveness in two ways: \n\n* did an individual customer interaction have a positive outcome for the customer, and\n* does your overall approach to customer interaction work?\n\n To help with the latter, the Advisory Board for Safer Gambling published an evaluation protocol in 2016 for the industry to use when designing evaluations. \n\n\n>  Find out more about the  [National Strategy to Reduce Gambling Harms](/about-us/reducing-gambling-harms)  , including the  [evaluation protocol](/strategy/national-strategy-to-reduce-gambling-harms/evaluation-gambling-commission-actions)  and further research on gambling-related harms. \n> \n> \n\n###  Evaluate\n\n We expect you to: * Understand the impact of individual interactions on a consumer-s behaviour and whether, or what, further action is needed.\n* Evaluate the effectiveness of your approach by trialling and measuring impact.\n* Embed lessons learned and best practice across the business and collaborate to share across the industry.\n\n\n"}
{"id": "1197", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Understanding the impact of individual interactions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " In this context, by impact we mean a change in the customer-s gambling activity which could be attributed to the interaction. An important part of this is whether the customer has understood the information or advice you gave. \n\n Not every customer who receives an interaction will require active follow up, but many will. In these cases, follow up activity should be proportionate to the severity or extent of the harm being displayed. This approach will help you target your resources where they are most needed. \n\n Understanding the impact of the interaction on the customer includes being able to look at and compare: \n\n* the behaviour before the interaction.\n* the change in behaviour or prompt for the interaction.\n* how you interacted \u2013 what was said or done, and\n* what happened next.\n\n Some ways to work out impact include: \n\n* Did the customer start using gambling management tools independently or following your advice?\n* If you use email, did the customer click through to safer gambling information from your tracked links?\n* Was there a positive change in behaviour? Did the customer-s gambling seem to change after the interaction?\n* You could also follow up and ask the customer whether they found the interaction helpful or not.\n* Is there a need for further or follow up action?\n\n You may already quality assure individual customer interactions by spot- checking records. As well as checking that customers are getting the right support, this can also identify staff development needs and highlight good practice that you can share across your business and across the industry. \n\n"}
{"id": "1198", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": " Evaluating the effectiveness of the approach", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " Records of interactions can provide useful evidence of what types of indicators, methods of interacting and options for providing support work well for customers. They will help to inform an evaluation of the effectiveness of your overall approach to customer interaction. Good evaluation helps you to understand which aspects of your approach are the most effective at identifying the right customers, and the types of tools or support that work well to help customers manage their gambling in a way that works for them. \n\n The following measures could help to work out whether your approach is working well: \n\n* Customer retention.\n* Reduction in complaints.\n* The appropriate number of customer interactions in relation to the size of your customer base or footfall, and the type of gambling you offer, as follows.\n\n You should know and understand the prevalence of at-risk gambling among your customer base. A starting point is the  [combined health surveys](/news/article/gambling-commission-publishes-latest-combined-health-survey)  of England, Scotland and Wales (Gambling Commission 2018). This data is broken down to gambling activity type, and by region. \n\n However, rates will vary significantly between geographical areas and localities, and research shows that problem gambling rates in urban areas are likely to be higher than the national average. Further information on this topic can be found in the Research Report Problem Gambling in Leeds (Kenyon et al 2016). When looking at the potential percentage of your customers who may be experiencing harm, remember to consider the percentage of gamblers participating in that activity and not the percentage of the adult population. \n\n Currently the only industry-wide quantitative measure of identifying and interacting with customers who may be experiencing harms associated with gambling is data on the numbers of customers who received an interaction, submitted to the Commission as part of regulatory returns. We have clarified the definitions in regulatory returns to offer guidance on what should be included in a customer interaction (incident) log and make clearer what should be recorded. \n\n Your log should include as a minimum: \n\n* the identity or other identifier of the customer involved\n* the behaviour or activity that prompted the interaction\n* the advice or support given, and\n* the outcome of the interaction.\n\n Keeping your policies and procedures under review and up to date by taking into account research and industry best practice will help you to identify customers you should be interacting with, which will help you target your resources where they are most needed, in ways which may lead to better outcomes. \n\n You should also review your internal controls following the publication of a regulatory settlement, to address any similar weaknesses which could exist in your own processes. \n\n"}
{"id": "1199", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "The role of staff", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " Your staff have an important role to play to understand whether your approach works. \n\n As a minimum, you should: \n\n* Ensure that records of all customer interactions are made by staff and used to aid decision making. Such records should be used for evaluation purposes, for example, dip sampling for quality assurance purposes. Or, to assess whether a customer changed their behaviour as the result of an interaction.\n* Train staff to recognise when follow-up activity to an interaction is required.\n* Ensure that staff use customer interaction records as a decision-making tool.\n* Ensure that staff are properly supported in carrying out effective interventions.\n"}
{"id": "1200", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "Evaluate: questions to consider", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": "* Do you know how many of your customers may be experiencing some level of harm associated with gambling?\n* How do you know you are delivering positive outcomes for your customers?\n* How could you improve on your policies and procedures?\n* How could you share your good practice with the industry?\n"}
{"id": "1201", "section": " Customer interaction: formal guidance for premises-based operators ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Customer Interaction Formal Guidance: Non Remote (July 2019) \n\n application/pdf PDF 299.5 kB](//assets.ctfassets.net/j16ev64qyf6l/4ae78UgfVJADGplhwuPC56/b38fcc3699189658ab8b19da18627718/Customer-Interaction-Formal-Guidance-Non-Remote-July-2019.pdf)\n\n---\n\n Last updated: 12 September 2022 \n\n Show updates to this content * Callout added to the beginning of the guide.\n"}
{"id": "1202", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators", "content": "* [Customer interaction: formal guidance for premises-based operators](#)\n* [Identifying the right customers](#non-remote-identifying-the-right-customers)\n* [Understanding the impact of gambling harms](#understanding-the-impact-of-gambling-harms)\n* [Using the right indicators for your business](#non-remote-using-the-right-indicators-for-your-business)\n* [Affordability and a customer-s personal circumstances](#affordability-and-a-customers-personal-circumstances)\n* [Vulnerability](#non-remote-vulnerability)\n* [Spotting harmful gambling](#non-remote-spotting-harmful-gambling)\n* [Interacting with the customer](#non-remote-interacting-with-the-customer)\n* [Offering help and support](#non-remote-offering-help-and-support)\n* [Keeping records](#non-remote-keeping-records)\n* [Evaluate](#non-remote-evaluate)\n* [Understanding the impact of individual interactions](#non-remote-understanding-the-impact-of-individual-interactions)\n* [Evaluating the effectiveness of the approach](#non-remote-evaluating-the-effectiveness-of-the-approach)\n\n [Print this guide](#) "}
{"id": "1203", "section": "3.4.2 - Customer interaction \u2013 lotteries ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-4-2-customer-interaction-lotteries", "content": " Applies to: \n\n All lottery licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees who are non-commercial societies or external lottery managers must:\n\t1. set an upper limit on the value of lottery tickets which may be sold to a person, whether as part of a single transaction or over a period of time, without customer interaction;\n\t2. maintain records of all instances of customer interaction pursuant to (a) above and, in each case, whether purchase of tickets beyond the limits set was then permitted; and\n\t3. ensure such records are made available to the Commission for inspection on request and retained for at least three years from the date of any lottery to which they relate.\n"}
{"id": "1204", "section": "3.4.3 - Remote customer interaction", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-4-3-remote-customer-interaction", "content": " Applies to: \n\n All remote licences, except any remote lottery licence the holder of which does not provide facilities for participation in instant win or high frequency lotteries  [1](#343-1)  , remote gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino, ancillary remote betting, remote betting intermediary (trading rooms only) and\u202fremote general betting limited licences. \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n In effect dates: \n\n* in paragraph 1, the words \u2018as explained in the Commission-s guidance (see paragraph 2)-; and the entirety of requirements 2 and 3 are not yet in effect\n* paragraph 10 will come into effect on 12 February 2023\n* the remainder of Social Responsibility Code Provision 3.4.3 is in effect from 12 September 2022.\n1. Licensees must implement effective customer interaction\u202fsystems and\u202fprocesses\u202fin a way which minimises the risk of customers experiencing harms associated with gambling. These systems and processes must embed the three elements of customer\u202finteraction \u2013 identify, act and evaluate \u2013 and which reflect\u202fthat customer interaction is an ongoing process as explained in the Commission-s guidance (see paragraph 2).\n2. Licensees must take into account the Commission-s guidance on customer interaction for remote operators as published and revised from time to time (\u2018the Guidance-).\n3. Licensees must consider the factors that might make a\u202fcustomer\u202fmore vulnerable to\u202fexperiencing gambling harms\u202fand implement\u202fsystems and\u202fprocesses to take appropriate and timely action\u202fwhere indicators of vulnerability are identified. Licensees must take account of the Commission-s\u202fapproach to vulnerability\u202fas set out in the Commission-s Guidance.\n4. Licensees must have in place effective systems and\u202fprocesses to monitor customer activity to identify harm or\u202fpotential harm associated with gambling, from the point when an account is opened.\n5. Licensees must use a range of\u202findicators relevant to their\u202fcustomer\u202fand the nature of the gambling facilities provided in order to identify harm or potential harm associated with gambling. These\u202fmust include: \n\n\n\t* a. customer spend\n\t* b. patterns of spend\n\t* c. time spent gambling\n\t* d. gambling behaviour indicators\n\t* e. customer-led contact\n\t* f. use of gambling management tools\n\t* g. account indicators.\n6. In accordance with\u202fSR\u202fCode Provision\u202f1.1.2, licensees\u202fare responsible for ensuring compliance\u202fwith\u202fthe requirements.\u202fIn particular,\u202fif the licensee\u202fcontracts\u202fwith third party\u202fbusiness-to-business providers to offer\u202fany aspect of the licensee-s business related to the licensed activities,\u202fthe licensee is responsible for ensuring that\u202fsystems and\u202fprocesses are in\u202fplace to monitor the activity on the account for each of the\u202findicators in\u202fparagraph 5 (a-g)\u202fand in a timely way as set out\u202fin\u202fparagraphs 7 and 8.\n7. A licensee-s systems and processes for customer interaction must flag indicators of risk of harm in a timely\u202fmanner for manual intervention,\u202fand feed into automated\u202fprocesses as\u202frequired by\u202fparagraph 11.\n8. Licensees must take appropriate action in a timely manner when they have identified\u202fthe risk of harm.\n9. Licensees must tailor the type of action they take based on the number and level of indicators of\u202fharm exhibited. This must include, but not be limited to,\u202fsystems and\u202fprocesses which deliver: \n\n\n\t* a. tailored action at lower levels of indicators of harm which seeks to minimise future\u202fharm\n\t* b. increasing action where earlier stages have not had the impact\u202frequired\n\t* c. strong or stronger action\u202fas the\u202fimmediate next\u202fstep\u202fin cases where\u202fthat is\u202fappropriate, rather than increasing action gradually\n\t* d. reducing or preventing marketing or the take-up of new bonus offers where\u202fappropriate\n\t* e. ending the business relationship where necessary.\n10. Licensees must prevent marketing and the take up of new bonus offers where strong indicators of harm, as defined within the licensee-s processes, have been identified.\n11. Licensees must ensure that strong indicators of harm, as defined within the licensee-s processes, are acted on in a timely manner by implementing automated processes. Where such automated processes are applied, the licensee must manually review their operation in each individual customer-s case and the licensee must allow the customer the opportunity to contest any automated decision which affects them.\n12. Licensees must implement processes to understand the impact of individual interactions and\u202factions on a customer-s behaviour, the continued risk of harm and therefore whether and, if so, what further\u202faction is needed.\n13. Licensees must take all reasonable steps to evaluate the effectiveness of their\u202foverall approach, for example by trialling and measuring impact, and be able to demonstrate to the Commission the outcomes of their evaluation.\n14. Licensees must take account of problem gambling rates for the relevant gambling activity as published by the Commission  [2](#343-2)  , in order to check whether the number of customer interactions is, at a minimum, in line with this level. For the avoidance of doubt, this provision is not intended to mandate the outcome of those customer interactions.\n##  References\n\n"}
{"id": "1205", "section": "3.4.3 - Remote customer interaction", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-4-3-remote-customer-interaction", "content": " 1  A high frequency lottery is a lottery in which any draw takes place less than one hour after a draw in a previous lottery promoted on behalf of the same non-commercial society or local authority or as part of the same multiple lottery scheme.   \n 2  [Problem gambling rates for the relevant gambling activities](https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/the-importance-of-interacting-with-customers#problem gambling rates)  are available on our website. \n\n\n\n"}
{"id": "1206", "section": " Customer interaction: formal guidance for remote gambling operators ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-remote-gambling-operators", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n\n>  This is a HTML version of this guidance. You can also view or download the  [previous customer interaction guidance for remote operators (PDF)](#joicGBiBnXbw03f7S9HVr)  published in July 2019. \n> \n> \n\n"}
{"id": "1207", "section": " Customer interaction: formal guidance for remote gambling operators ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-remote-gambling-operators", "content": " All licensees are required to interact with customers in a way which minimises the risk of customers experiencing harms associated with gambling, as set out in  [Social Responsibility Code Provision 3.4.1](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction)  of the Licence Conditions and Codes of Practice (LCCP). \n\n A requirement to LCCP with effect from 31 October 2019 requires licensees to take into account the Commission-s guidance on customer interaction. This guidance is structured along the three key outcomes operators will be expected to meet. \n\n These are, to: \n\n* **identify**\n* interact\n* evaluate .\n\n This guidance sets out why customer interaction is a requirement, makes our expectations clear, and suggests ways you could meet them. This includes learnings from research and some ways that gambling operators have found worked for them and their customers. \n\n###  How to use this guidance\n\n The purpose of this guidance is to share knowledge based on research, current practice and lessons learned in order to support licensees in determining how they can meet the outcomes. It sets out why customer interaction is important and makes our expectations clear. Not all of the content of the guidance will be relevant to all operators, but licensees must take it into account and be able to demonstrate how they have done so. \n\n Following the guidance is no guarantee that all customers experiencing or at risk of harm will be identified. The guidance is not the only source of information which operators should use to help them develop their own processes, and licensees should also keep up to date with published research and other sources. \n\n###  How we will use this guidance\n\n For compliance and enforcement purposes, we will expect licensees to demonstrate how their policies, procedures and practices meet the required outcomes. This can be through implementing relevant parts of the guidance or demonstrating how and why implementing alternative solutions equally meet the outcomes. \n\n Our understanding of gambling harms and how they manifest is constantly evolving, so for the purposes of raising standards, protecting consumer interests, and preventing harm to consumers, we will update and re-issue guidance where new evidence or risks emerge which may have a meaningful impact on how the outcomes can be met. \n\n"}
{"id": "1208", "section": " Customer interaction: formal guidance for remote gambling operators ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-remote-gambling-operators", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Customer Interaction Formal Guidance: Remote operators (July 2019 - no longer in effect) \n\n application/pdf PDF 371.0 kB](//assets.ctfassets.net/j16ev64qyf6l/joicGBiBnXbw03f7S9HVr/c9f171d593d38d1cbb98eb254b2e4e3c/Customer_Interaction_Formal_Guidance_Remote_operators__July_2019_-_no_longer_in_effect_.pdf) [Next page   \n Identifying the right customers](/licensees-and-businesses/guide/page/identifying-the-right-customers) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance has been updated.\n* The guidance PDF has also been updated with the same information.\n"}
{"id": "1209", "section": " 3.2.1 - Casinos SR code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-1-casinos-sr-code", "content": " Applies to: \n\n All non-remote casino licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling, and monitor the effectiveness of these.\n2. Licensees must ensure that their policies and procedures take account of the structure and layout of their gambling premises.\n3. Licensees must designate one or more supervisors for each casino entrance.\n4. A supervisor-s responsibilities include ensuring compliance with this section of the code.\n5. A supervisor must implement the following procedures: \n\n\n- checking the age of customers who appear to be, or are suspected of being, underage\n- refusing entry to anyone unable to produce an acceptable form of identification, ie one which:\n\t1. contains a photograph from which the individual can be identified\n\t2. states the individual-s date of birth\n\t3. is valid\n\t4. is legible and shows no signs of tampering or reproduction\n- taking action when there are unlawful attempts to enter the premises, including removing anyone who appears to be underage and cannot produce an acceptable form of identification.\n\n- Licensees must not deliberately provide facilities for gambling in such a way as to appeal particularly to children or young people, for example by reflecting or being associated with youth culture.\n- In premises restricted to adults, service must be refused in any circumstances where any adult is accompanied by a child or young person.\n- Licensees must take all reasonable steps to ensure that all staff understand their responsibilities for preventing underage gambling. This must include appropriate training which must cover all relevant prohibitions against inviting children or young persons to gamble or to enter gambling premises, and the legal requirements on returning stakes and not paying prizes to underage customers.\n- Licensees must conduct test purchasing or take part in collective test purchasing programmes as a means of providing reasonable assurance that they have effective policies and procedures to prevent underage gambling, and must provide their test purchase results to the Commission, in such a form or manner as the Commission may from time to time specify.\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information-requirements-test-purchase-results)  contained within this section. \n> \n> \n\n"}
{"id": "1210", "section": " Checklist of considerations ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/checklist-of-considerations", "content": " We welcome sight of novel product or concept developments before they are deployed in the market. We do not approve individual products, and the responsibility rests with operators to ensure that their developments are compliant and will help to deliver the licensing objectives of the Gambling Act. It is recommended that businesses obtain their own legal advice in this regard. \n\n To assist developers we have provided a broad checklist of items that we expect them to have considered before contacting us. The list is not exhaustive and must not be considered in isolation from the previous advice. It provides a basic list of key issues. \n\n##  In respect of the cashless technology product or system you are developing, you should be able to fully explain:\n\n##  There are also a variety of harm mitigation and consumer empowerment measures that you should consider. You should ask yourself:\n\n [Previous page   \n Licence Conditions and Codes of Practice: cashless payment](/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-in-cashless-payment-technologies) \n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1211", "section": " Checklist of considerations ", "subsection": "In respect of the cashless technology product or system you are developing, you should be able to fully explain:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/checklist-of-considerations", "content": "* How you will make sure that consumers are required to have a break from gambling before they are able to access and use new funds.\n* How you have satisfied yourself that you will be compliant with the Gaming Machine (Circumstances of Use) Regulations in respect of the use of debit or credit cards, payment limits and committed payment limits.\n* What anti-money laundering controls you have considered in designing your solution. For example, would a player be able to fund a gambling product via cash and then withdraw funds via an app or digital wallet?\n"}
{"id": "1212", "section": " Checklist of considerations ", "subsection": "There are also a variety of harm mitigation and consumer empowerment measures that you should consider. You should ask yourself: ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/checklist-of-considerations", "content": "* What information can your product provide to the consumer about their own gambling? For example, will consumers be able to access information on their transactional gambling history over certain periods of time?\n* Are you able to provide tools that enable the user to manage their gambling? For example, can the consumer use the product to set limits on the amount of money they are able to deposit or spend over a certain period of time?\n* What alerts would be triggered when a limit is reached? How will the limit-setting be made effective in terms of reducing the risk of gambling-related harm?\n* Does the product allow for users to voluntarily stop themselves from using the product for gambling purposes for a period of time? Or provide a cooling off period period whereby the product cannot be used for gambling for a certain period of time?\n* If the product or system is to be made available for use with different gambling products (including different categories of gaming machine), how will you ensure that your solution is adaptable and able to respond to the different nature of each gambling product and the associated risks or legal requirements?\n* Does your solution enable you or a gambling operator to monitor customer behaviour. For example, the gambling spend or intensity of an individual customer) over a period of time?\n* How can you prevent, or assist in the prevention of, underage gambling?\n"}
{"id": "1213", "section": " Compliance with safer gambling requirements ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/compliance-with-safer-gambling-requirements", "content": " See the following pages: \n\n* [Transparency with consumers- do they know who they're participating against?](/licensees-and-businesses/page/customers-knowledge-of-who-they-are-participating-against)\n* [Advertising and marketing](/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations)\n* [Appropriate licensed environments](/licensees-and-businesses/page/gaming-machines-in-gambling-premises)\n* [Cashless payments](/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises)\n* [Contribution to research, education and treatment](/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions)\n* [The importance of interacting with customers](/licensees-and-businesses/page/the-importance-of-interacting-with-customers)\n* [Fair and transparent terms and practices](/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices)\n* [Local area risk assessments](/licensees-and-businesses/guide/local-area-risk-assessments)\n* [Preventing underage gambling](/licensees-and-businesses/page/prevent-underage-gambling)\n* [Self-exclusion](/licensees-and-businesses/page/self-exclusion-in-social-responsibility)\n* [Destinations of regulatory settlements to be applied for socially responsible purposes](/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes)\n\n [Previous page   \n Social responsibility](/licensees-and-businesses/guide/social-responsibility)  [Next page   \n Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-lccp) \n\n---\n\n Last updated: 4 January 2023 \n\n Show updates to this content  'Information to players' removed from list as this webpage has been retired. \n\n"}
{"id": "1214", "section": " Gambling industry code for socially responsible advertising ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/gambling-industry-code-for-socially-responsible-advertising", "content": " You should comply with the  [Gambling industry code for socially responsible advertising (opens in a new tab)](https://bettingandgamingcouncil.com/members/igrg)  which is administered by the Industry Group for Responsible Gambling (IGRG). \n\n This code is designed to supplement the CAP and BCAP codes by providing minimum industry standards in a limited number of related areas. \n\n [Previous page   \n Advertising and marketing rules and regulations](/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations)  [Next page   \n Gambling and lotteries ads of strong appeal to under 18s](/licensees-and-businesses/guide/page/gambling-ads-of-particular-appeal-to-under-18s) \n\n---\n\n Last updated: 9 August 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1215", "section": " Gambling and lotteries ads of strong appeal to under 18s ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/gambling-ads-of-particular-appeal-to-under-18s", "content": " The CAP Code requires that marketing communications for gambling must not be likely to be of strong appeal to children or young persons, especially by reflecting or being associated with youth culture, particularly if they are generally available to view by them ('freely accessible'). Read more about  [how the ASA views this type of content (opens in a new tab)](https://www.asa.org.uk/news/particularly-appealing-guidance-for-gambling-operators-not-children.html )  . \n\n You need to take care with the use of imagery, wording and characters used in marketing communications. Ads must not include a person or character whose example is likely to be followed by those aged under 18 years or who has a strong appeal to those aged under 18, such as sports people and celebrities. \n\n To support your compliance with the advertising rules, CAP-s guidance,  [Gambling and lotteries advertising: protecting under-18s (opens in a new tab)](https://www.asa.org.uk/resource/protecting-children-and-young-people-gambling-guidance-2022.html)  , was released in April 2022. \n\n [Previous page   \n Gambling industry code for socially responsible advertising](/licensees-and-businesses/guide/page/gambling-industry-code-for-socially-responsible-advertising)  [Next page   \n Advertising and sponsorship in sport](/licensees-and-businesses/guide/page/advertising-and-sponsorship-in-sport) \n\n---\n\n Last updated: 10 November 2022 \n\n Show updates to this content  Following an audit the 'Gambling and lotteries advertising: protecting under-18s' link has been updated. \n\n"}
{"id": "1216", "section": " Advertising and sponsorship in sport ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/advertising-and-sponsorship-in-sport", "content": " When agreeing commercial deals with sports clubs, we expect you to ensure that all parties are aware of, and compliant with, the relevant advertising and sponsorship rules and regulations. \n\n These rules and regulations include: \n\n* provisions contained within  [LCCP](/licensees-and-businesses/lccp/online)\n* the UK Advertising Codes\n* the Gambling Industry Code for Socially Responsible Advertising\n* sport governing body rules.\n\n###  In particular, the following codes should be adhered to\n\n The UK Advertising Codes contain strict rules on the content, targeting and placement of gambling adverts. For example, licensees should ensure that their brand is not being promoted via the junior sections of clubs- websites. \n\n The Gambling Industry Code for Socially Responsible Advertising requires that licensees do not allow their logos or other promotional material to appear on any commercial merchandising, (for example replica shirts), which is designed for use by children. \n\n The European Sponsorship Association and the Football Association require that in the case of teams comprising players all under the age of 18, that gambling logos do not appear on any item of kit or clothing. \n\n [Previous page   \n Gambling and lotteries ads of strong appeal to under 18s](/licensees-and-businesses/guide/page/gambling-ads-of-particular-appeal-to-under-18s)  [Next page   \n Young people in marketing material](/licensees-and-businesses/guide/page/young-people-in-marketing-material) \n\n---\n\n Last updated: 28 September 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1217", "section": " Young people in marketing material ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/young-people-in-marketing-material", "content": "\n>  For the purposes of these rules, children are those who are 15 and under, and young persons are people of 16 or 17. \n> \n> \n\n As a general rule, marketing communications for gambling must not include a child or a young person. No one who is, or seems to be, under 25 years old may be featured gambling or playing a significant role. \n\n Individuals who are, or seem to be under 25 years old (18-24 years old) may be featured playing a significant role  **only**  in marketing communications that appear in a place where a bet can be placed directly through a transactional facility; for instance, a gambling operator-s premises or own website. \n\n In all other instances, including social media, under 25s must not feature. \n\n CAP has published the outcome of a consultation on a proposal to amend the Gambling section of the CAP Code.  [CAP Gambling Consultation Regulatory Statement: Betting websites featuring individuals under the age of 25 (opens in a new tab)](https://www.asa.org.uk/news/gambling-section-of-cap-code-amended-following-consultation.html )  . \n\n [Previous page   \n Advertising and sponsorship in sport](/licensees-and-businesses/guide/page/advertising-and-sponsorship-in-sport)  [Next page   \n Open and transparent marketing](/licensees-and-businesses/guide/page/open-and-transparent-marketing) \n\n---\n\n Last updated: 28 September 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1218", "section": " Open and transparent marketing ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/open-and-transparent-marketing", "content": " The following codes are relevant to this section: \n\n [LCCP: Social responsibility code 5.1.9 (Other marketing requirements)](/licensees-and-businesses/lccp/condition/5-1-9-other-marketing-requirements)  [LCCP: Social responsibility code 5.1.11 (Direct electronic marketing consent)](/licensees-and-businesses/lccp/condition/5-1-11-direct-electronic-marketing-consent) \n\n\n\n You must ensure that your marketing communications do not mislead consumers. \n\n All significant terms and conditions which are likely to affect a consumer-s understanding of a marketing promotion must be prominently displayed within the advertisement and positioned close to the headline offer on all relevant landing webpages and sign-up webpages (or equivalent) for that promotion, unless the advertisement is so small that it is impossible to do so. \n\n Significant conditions must be clear, timely, intelligible, unambiguous, non-misleading and transparent. The terms and conditions of each marketing incentive must be made available for the full duration of the promotion. \n\n\n>  If the significant conditions are not displayed with sufficient prominence, the ad will be seen as misleading. \n> \n> \n\n We encourage you to refer to CAP's guidance on  [Gambling ads: free bets and bonuses (opens in a new tab)](https://www.asa.org.uk/news/hedge-your-bets-new-guidance-on-free-bets-and-bonuses.html )  and and to the  [Competition and Markets Authority principles (opens in a new tab)](https://www.gov.uk/government/publications/cma-prioritisation-principles)  to ensure that all significant terms and conditions relating to promotions are presented in an accessible, clear and transparent way. \n\n\n>  Unless expressly permitted by law consumers must not be contacted with direct electronic marketing without their informed and specific consent. \n> \n> \n\n Whenever a consumer is contacted they must be provided with an opportunity to withdraw consent. If consent is withdrawn then you must, as soon as practicable, ensure the consumer is not contacted with electronic marketing unless the consumer consents again, and you must be able to provide evidence which shows that consent. \n\n LCCP 5.1.11 broadly reflects the relevant requirements of the Privacy and Electronic Communications Regulations (PECR), which are enforced by the Information Commissioner-s Office (ICO). Relevant guidance can be found on the  [ICO-s website (opens in a new tab)](https://ico.org.uk/)  : \n\n* electronic and telephone marketing\n* guidance on direct marketing\n* direct marketing checklist\n* guidance on cookies.\n\n [Previous page   \n Young people in marketing material](/licensees-and-businesses/guide/page/young-people-in-marketing-material)  [Next page   \n Responsible placement of digital adverts](/licensees-and-businesses/guide/page/responsible-placement-of-digital-adverts) \n\n---\n\n Last updated: 28 September 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1219", "section": " Responsible placement of digital adverts ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/responsible-placement-of-digital-adverts", "content": " The following code is relevant to this section: \n\n [LCCP: Licence condition 16.1.1 (Responsible placement of digital adverts)](/licensees-and-businesses/lccp/condition/16-1-1-responsible-placement-of-digital-adverts) \n\n You must ensure that you do not place digital advertisements on websites providing unauthorised access to copyrighted content and must take all reasonable steps to ensure that third parties with whom you contract do similar. \n\n The  [Infringing Website List (IWL) (opens in new tab)](https://www.iabuk.com/policy/infringing-website-list-iwl)  , owned by the City of London Police-s Intellectual Property Crime Unit (PIPCU), is an online portal containing an up-to-date list of copyright infringing sites. The aim of the IWL is that advertisers, agencies and other intermediaries can voluntarily decide to stop advert placement on these illegal websites. \n\n We'd encourage you to to sign up to access the IWL. For more information and to request access, email:  [PIPCUIWL@cityoflondon.pnn.police.uk](mailto:PIPCUIWL@cityoflondon.pnn.police.uk) \n\n [Previous page   \n Open and transparent marketing](/licensees-and-businesses/guide/page/open-and-transparent-marketing)  [Next page   \n Sponsorship of British sporting clubs by gambling operators](/licensees-and-businesses/guide/page/sponsorship-of-british-sporting-clubs-by-gambling-operators) \n\n---\n\n Last updated: 28 September 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1220", "section": " Sponsorship of British sporting clubs by gambling operators ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/sponsorship-of-british-sporting-clubs-by-gambling-operators", "content": " A number of British sports clubs have sponsorship deals with gambling operators. Sports sponsorship falls within the definition of advertising in  [Section 327(2)(a) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/327)  . Such sponsorship deals must comply with the gambling industry code for socially responsible advertising including with regard to the branding of children-s replica kits. \n\n##  The gambling industry code for socially responsible advertising (the industry code) covers this issue and states at paragraph 33 that:\n\n [Previous page   \n Responsible placement of digital adverts](/licensees-and-businesses/guide/page/responsible-placement-of-digital-adverts) \n\n---\n\n Last updated: 28 September 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1221", "section": " Sponsorship of British sporting clubs by gambling operators ", "subsection": "The gambling industry code for socially responsible advertising (the industry code) covers this issue and states at paragraph 33 that:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/sponsorship-of-british-sporting-clubs-by-gambling-operators", "content": " The advertising of adult-only gambling products or product suppliers should never be targeted at children. This applies equally to sponsorship and this code requires that gambling operators will not allow their logos or other promotional material to appear on any commercial merchandising which is designed for use by children.  A clear example of this would be the use of logos on children-s sports shirts which in future would not be permitted under the terms of this code. Children-s shirts and other merchandise will be defined as those that do not attract VAT. \n\n\n\n"}
{"id": "1222", "section": " 5.1.6 - Compliance with advertising codes", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-6-compliance-with-advertising-codes", "content": " Applies to: \n\n All licences, except lottery licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. All marketing of gambling products and services must be undertaken in a socially responsible manner.\n2. In particular, Licensees must comply with the advertising codes of practice issued by the Committee of Advertising Practice (CAP) and the Broadcast Committee of Advertising Practice (BCAP) as applicable. For media not explicitly covered, licensees should have regard to the principles included in these codes of practice as if they were explicitly covered.\n3. The restriction on allowing people who are, or seem to be, under 25 years old (ie: those in the 18-24 age bracket) to appear in marketing communications need not be applied in the case of non-remote point of sale advertising material, provided that the images used depict the sporting or other activity that may be gambled on and not the activity of gambling itself and do not breach any other aspect of the advertising codes.\n"}
{"id": "1223", "section": "Managing criminal risk - bonus and promotional offers", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/managing-criminal-risk-bonus-and-promotional-offers", "content": "\n>  You must have robust ID verification procedures in order to prevent underage gambling, enforce self-exclusions and confirm customers' identities. \n> \n> \n\n Verification must be conducted at  [appropriate points in time](/news/article/commission-urges-operators-to-review-when-customer-identity-checks-are-made)  and not simply at point of withdrawal. It should also play a significant role in preventing individual consumers from gambling through third party accounts held in the names of family members, friends or other acquaintances. \n\n Bonus and promotional offers must only be made available in a manner which is consistent with the licensing objectives, which includes a responsibility to prevent such offers from being exploited criminally for potential financial gain. \n\n If the industry can-t appropriately manage the criminal risks presented by bonus and promotional offers, we will consider whether regulatory intervention is required. For example, we could consider introducing a condition to restrict the use of bonus and promotional offers which are designed to induce and encourage gambling (via  [section 81 of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/81)  ). \n\n We have also informed the public of  [checks they can do to stay safe](/public-and-players/page/checks-you-can-do-to-stay-safe)  when opening online gambling accounts. \n\n\n\n---\n\n Last updated: 29 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1224", "section": "3.5.3 - Self-exclusion \u2013 remote SR code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-3-remote-sr-code", "content": " Applies to: \n\n All remote licences except: gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino, betting intermediary (trading room only) and remote betting (standard) (remote platform) licences. \n\n Paragraph 8 does not apply to ancillary remote betting licences, remote general betting (limited), or any remote lottery licence the holder of which does not provide facilities for participation in instant win lotteries \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect procedures for self-exclusion and take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.\n2. Licensees must, as soon as practicable, take all reasonable steps to prevent any marketing material being sent to a self-excluded customer.\n3. Licensees must take steps to remove the name and details of a self-excluded individual from any marketing databases used by the company or group (or otherwise flag that person as an individual to whom marketing material must not be sent), within two days of receiving the completed self-exclusion notification.\n4. This covers any marketing material relating to gambling. However, it would not extend to blanket marketing which is targeted at a particular geographical area and where the excluded individual would not knowingly be included.\n5. Licensees must close any customer accounts of an individual who has entered a self- exclusion agreement and return any funds held in the customer account. It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them. Where the giving of credit is permitted, the licensee may retain details of the amount owed to them by the individual, although the account must not be active.\n6. Licensees must put into effect procedures designed to ensure that an individual who has self-excluded cannot gain access to gambling. These procedures must include: \n\n\n- a register of those excluded with appropriate records (name, address, other details, and any membership or account details that may be held by the operator);\n- a record of the card numbers to be excluded;\n- staff training to ensure that staff are able to administer effectively the systems; and\n- the removal of access from those persons found to have gambled or who have attempted to gamble on the facilities.\n\n- Licensees must when administering the self-exclusion signpost the individual to counselling and support services.\n- Customers must be given the opportunity to self-exclude by contacting customer services and in addition by entering an automated process using remote communication. In order to avoid inadvertent self-exclusion it is acceptable for an automated process to include an additional step that requires the customer to confirm that they wish to self-exclude. The licensee must ensure that all staff who are involved in direct customer service are aware of the self-exclusion system in place, and are able to direct that individual to an immediate point of contact with whom/which to complete that process.\n"}
{"id": "1225", "section": "1.1.2 - Responsibility for third parties \u2013 all licences ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-2-responsibility-for-third-parties-all-licences", "content": " Applies to: \n\n All licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees are responsible for the actions of third parties with whom they contract for the provision of any aspect of the licensee-s business related to the licensed activities.\n2. Licensees must ensure that the terms on which they contract with such third parties: \n\n\n- require the third party to conduct themselves in so far as they carry out activities on behalf of the licensee as if they were bound by the same licence conditions and subject to the same codes of practice as the licensee\n- oblige the third party to provide such information to the licensee as they may reasonably require in order to enable the licensee to comply with their information reporting and other obligations to the Commission\n- enable the licensee, subject to compliance with any dispute resolution provisions of such contract, to terminate the third party-s contract promptly if, in the licensee-s reasonable opinion, the third party is in breach of contract (including in particular terms included pursuant to this code provision) or has otherwise acted in a manner which is inconsistent with the licensing objectives, including for affiliates where they have breached a relevant advertising code of practice.\n"}
{"id": "1226", "section": "8.1.1 - Ordinary code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-1-information-requirements-ordinary-code", "content": " Applies to: \n\n All licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. As stated earlier in this code, the Commission expects licensees to work with the Commission in an open and cooperative way and to inform the Commission of any matters that the Commission would reasonably need to be aware of in exercising its regulatory functions. These include in particular matters that will have a material impact on the licensee-s business or on the licensee-s ability to conduct licensed activities compliantly and consistently with the licensing objectives.\n2. Thus, licensees should notify the Commission, or ensure that the Commission is notified, as soon as reasonably practicable and in such form and manner as the Commission may from time to time specify  [1](#811-1)  , of any matters which in their view could have a material impact on their business or affect compliance. The Commission would, in particular, expect to be notified of the occurrence of any of the following events in so far as not already notified in accordance with the conditions attached to the licensee-s licence  [2](#811-2)  : \n\n\n- any material change in the licensee-s structure or the operation of its business\n- any material change in managerial responsibilities or governance arrangements\n- any report from an internal or external auditor expressing, or giving rise to, concerns about material shortcomings in the management control or oversight of any aspect of the licensee-s business related to the provision of gambling facilities.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-matters-that-could-have-a-material-impact-on-a-business)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1227", "section": "8.1.1 - Ordinary code ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-1-information-requirements-ordinary-code", "content": " 1  These matters are to be reported to us online via our  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n 2  Events which must be reported, because the Commission considers them likely to have a material impact on the nature or structure of a licensee-s business, are set out in general licence condition 15.2.1 \n\n\n\n"}
{"id": "1228", "section": " Transparency ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/transparency", "content": " Consumers must be able to understand all of the terms that govern their play. You should remember that literacy levels vary significantly across the population and a consumer reading your terms may not have English as their first language. There are freely available tools that can assess the reading level needed to understand a piece of text. \n\n The following guidance in this section relates specifically to Promotions. \n\n"}
{"id": "1229", "section": " Transparency ", "subsection": "Ensure all Significant Conditions are provided:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/transparency", "content": "* to consumers in a clear, timely, intelligible, unambiguous, transparent, non-misleading and prominent manner\n* within the advert and with the headline offer on all relevant landing webpages and sign-up webpages (or equivalent) for that Promotion\n* within the advert and with the headline offer on any other advertising on any medium for that Promotion, except where it is impossible to do so due to significant limitations on time and/or space in the relevant advertising medium, in which case give as much information about the Significant Conditions as possible within the advert, and with the headline offer, together with a link to a webpage (or Equivalent) containing all the Significant Conditions and other terms relating to the Promotion in full.\n"}
{"id": "1230", "section": " Transparency ", "subsection": "Ensure all terms and conditions relating to a Promotion, including terms which apply to all Bonuses, are accessible:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/transparency", "content": "* before consumer signs up,   \n (i) on all relevant landing pages and sign-up pages for that Promotion (or Equivalents)   \n (ii) within a single click (or equivalent) from any other advertising on any medium for that Promotion, to the extent that it is not possible to include such terms and conditions on such advertising\n* once play commences, within a single click from the bonus tab on the consumer-s account/home page (or each relevant equivalent).\n"}
{"id": "1231", "section": " Transparency ", "subsection": "You should also be aware that:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/transparency", "content": " Marketing of promotional offers must comply with rules set out in  [LCCP SR 5.1.9.](/licensees-and-businesses/lccp/condition/5-1-9-other-marketing-requirements)  . We have also published  [guidance](/licensees-and-businesses/guide/page/open-and-transparent-marketing)  on this. \n\n For further information regarding acceptable claims and how terms and conditions should be displayed or signposted in adverts, you can view  [CAPs guidance on Gambling ads: free bets and bonuses (opens in a new tab)](https://www.asa.org.uk/resource/gambling-ads-free-bets-and-bonuses.html)  . \n\n"}
{"id": "1232", "section": " Transparency ", "subsection": "What not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/transparency", "content": "* terms and conditions must not be unnecessarily complex\n* terms and conditions must not be hidden from players\n\n##  Example of what not to do\n\n##  Ensure that at all times the consumer is informed:\n\n##  What you should do\n\n"}
{"id": "1233", "section": " Transparency ", "subsection": "Example of what not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/transparency", "content": " Promotional banners must not lead straight to a sign-up page without making sure that the player has had access to all significant terms and conditions.  Additional terms and conditions must not be hidden in a separate tab or window on a webpage. \n\n\n\n"}
{"id": "1234", "section": " Transparency ", "subsection": "Ensure that at all times the consumer is informed:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/transparency", "content": "* when they are playing with Restricted Funds\n* if playing with Restricted Funds, about the nature of, and consequences of non-compliance with, the Promotional Play Restrictions or Wagering Requirements.\n"}
{"id": "1235", "section": " Transparency ", "subsection": "What you should do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/transparency", "content": "* players must be told when they are playing with restricted funds and any requirements or restrictions associated with this\n* players must be told when they are playing with restricted funds, bonus funds for example, and should be reminded what these restrictions are\n* players must be reminded of the restrictions whenever they start a new play session. For example, if a player pauses play and logs out of their account, they must be reminded when they log back into the account that they are playing with restricted funds\n* when playing with restricted funds, players must be told of the nature of the play restrictions or wagering requirements, and the consequences if they don-t follow these requirements.\n\n\n>  Simply including the information in website terms and conditions is not sufficient. \n> \n> \n\n [Previous page   \n Fair and transparent terms and practices](/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices)  [Next page   \n Restrictions on withdrawing deposit and deposit winnings](/licensees-and-businesses/guide/page/restrictions-on-withdrawing-deposit-and-deposit-winnings) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1236", "section": " Restrictions on withdrawing deposit and deposit winnings ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/restrictions-on-withdrawing-deposit-and-deposit-winnings", "content": " Players must be informed that they are allowed to withdraw their deposit balance at any time, including when a bonus is pending or active on the account. Players must be allowed to withdraw without restriction, except as necessary to comply with any General Regulatory Obligations. \n\n You must also ensure that: \n\n* your general terms and conditions clearly reflect this right of withdrawal\n* this right of withdrawal is clearly stated to consumers during the sign up process for a promotion and on the consumer-s account page (or equivalent).\n\n This doesn't prevent an operator from deducting a fee charged to consumers for processing that withdrawal or, where a consumer seeks to withdraw less than their full deposit balance, reasonably to limit the size or number of separate withdrawals that a consumer may make, provided that this is done in accordance a fair and transparent term in the contract that the consumer has agreed to. \n\n Any fee should not exceed a reasonable estimate of the costs incurred directly by an operator in relation to the processing of that withdrawal. \n\n You must ensure that: \n\n* the deposit balance and (if applicable) the bonus balance are always clearly displayed separately to the consumer\n* that Promotional Play Restrictions and Wagering Requirements (if applicable) do not apply to any play by a consumer with their Deposit Balance except where in-game mechanisms automatically prevent a consumer from placing a wager that contravenes the Promotional Play Restrictions\n* that Promotional Play Restrictions and Wagering Requirements (if applicable) do not apply to any play by a consumer with their Deposit Balance except where in-game mechanisms automatically prevent a consumer from placing a wager that breaches the Promotional Play Restrictions.\n"}
{"id": "1237", "section": " Restrictions on withdrawing deposit and deposit winnings ", "subsection": "What you should do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/restrictions-on-withdrawing-deposit-and-deposit-winnings", "content": " Operators must allow players to withdraw funds from their deposit balance, even if they are allocated to a bonus including when a bonus is pending or active in the account. We recognise that numerous small withdrawals can be costly for an operator, therefore, operators are not prevented from deducting a cost-reflective processing fee for withdrawals. However, this must be made clear to players before they deposit. Any charges for a withdrawal must not exceed the direct processing cost. \n\n Operators are required to comply with  [General Regulatory Obligations](/licensees-and-businesses/aml)  . \n\n The deposit balance and bonus balance must always be displayed separately in a clear and prominent manner. \n\n Operators do not need to display balance and bonus pots within the in-game view, as long as this information is displayed on the account homepage. \n\n Promotional play restrictions and wagering requirements must not apply when a player is playing with their deposit balance. \n\n Operators can only apply play restrictions when a player is playing with their deposit balance, when they have software that stops the player from breaching them. For example, if there is a maximum stake limit, the player must not be able to exceed it when playing with their deposit balance. \n\n Operators are free to require players to meet wagering requirements for bonus winnings so long as they can withdraw winnings made with their own funds, no matter how much or how little they have played. \n\n"}
{"id": "1238", "section": " Restrictions on withdrawing deposit and deposit winnings ", "subsection": "What not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/restrictions-on-withdrawing-deposit-and-deposit-winnings", "content": "* layers must not be made to meet wagering requirements before they can withdraw money from their deposit balance\n* funds from deposit and bonus balances must not be mixed together or displayed to the player as a single pot of money\n* players must not be asked for information at the point they request a withdrawal from their account if the operator could reasonably have asked for this information at an earlier time. Further information on the rules on identify verification can be found in our  [age and identity verification consultation response document](/consultation-response/changes-to-the-licence-conditions-and-codes-of-practice-on-age-and-identity)  .\n\n##  Example of what not to do:\n\n [Previous page   \n Transparency](/licensees-and-businesses/guide/page/transparency)  [Next page   \n Promotional play restrictions](/licensees-and-businesses/guide/page/promotional-play-restrictions) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1239", "section": " Restrictions on withdrawing deposit and deposit winnings ", "subsection": "Example of what not to do:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/restrictions-on-withdrawing-deposit-and-deposit-winnings", "content": "* 'Your withdrawals are limited to one per day and no more than five per week'\n* 'You may withdraw up to \u00a35,000 per day once you have wagered your original deposit'\n* 'Before making any withdrawals from your deposit account, you must first wager the value of this 5 times'\n"}
{"id": "1240", "section": " Promotional play restrictions ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promotional-play-restrictions", "content": " You must ensure that terms and conditions setting out any Promotional Play Restrictions clearly specify all prohibited types or patterns of play, and do not reserve sole discretion on the operator to: \n\n* determine when play falls within these specified categories\n* determine other forms of play to be in breach of the terms and conditions.\n\n Your terms and conditions should be structured so that terms setting out prohibitions and sanctions on account fraud, collusion, use of multiple accounts, manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating, are contained in separate terms to those relating to any Promotional Play Restrictions. \n\n If a decision has been made that a consumer is to lose winnings or will be refused a requested withdrawal from their account on the grounds of a breach of Promotional Play Restrictions, the consumer must be provided with a full explanation of the breach of the relevant Promotional Play Restriction, including the specific terms breached. \n\n For the avoidance of doubt, this does not require the disclosure of information to the consumer to the extent this would cause an operator to breach any General Regulatory Obligation. \n\n"}
{"id": "1241", "section": " Promotional play restrictions ", "subsection": "What you should do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promotional-play-restrictions", "content": " Operators should ensure that all prohibited types or patterns of play are listed within terms and conditions. They must also make sure that all types of banned play are listed and that players are aware of these. \n\n Terms and conditions highlighting the possible penalties if fraud/cheating/collusion is identified, must be separate to the terms relating to the promotional play restrictions. \n\n Operators must clearly distinguish between terms intended to prevent fraud, collusion, cheating, bonus abuse etc, and those which outline broader play strategies it wishes to prevent players from engaging in. \n\n Operators must ensure that players are fully informed about the impact of play restrictions. \n\n If a player has not followed the play restrictions and rules of a game and their win or withdrawal is refused, the operator should explain why. \n\n When advising a player that they have not complied with the play restrictions, operators should explain what happened but do not have to reveal any information that would result in them breaching any  [General Regulatory Requirements](/licensees-and-businesses/aml)  . \n\n"}
{"id": "1242", "section": " Promotional play restrictions ", "subsection": "What not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promotional-play-restrictions", "content": " Terms cannot contain a general reference to banned types of play as this is too vague. Players must be provided with as much information as possible, therefore, each type of prohibited play should be specifically lised. \n\n Operators must not ban a form of play that was not clearly outlined to the players in advance. \n\n Operators must not reserve sole discretion to determine when and what forms of play breach terms and conditions. \n\n##  Example of what not to do\n\n [Previous page   \n Restrictions on withdrawing deposit and deposit winnings](/licensees-and-businesses/guide/page/restrictions-on-withdrawing-deposit-and-deposit-winnings)  [Next page   \n Terms giving licensees undue discretion on their application](/licensees-and-businesses/guide/page/terms-giving-licensees-undue-discretion-on-their-application) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1243", "section": " Promotional play restrictions ", "subsection": "Example of what not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promotional-play-restrictions", "content": "* Your membership of the rewards scheme may be removed if it is abused, and we will decide on what behaviour and types of play constitutes an abuse\n* \u2018We reserve the sole discretion to determine prohibited types or patterns of play-.\n"}
{"id": "1244", "section": " Terms giving licensees undue discretion on their application ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/terms-giving-licensees-undue-discretion-on-their-application", "content": " You are required by the  [terms of your licence](/licensees-and-businesses/lccp/condition/7-1-1-fair-and-transparent-terms-and-practices)  to make sure that the terms on which gambling is offered are not unfair within the meaning of the Consumer Rights Act 2015. Under that Act, a term is unfair if it causes a significant imbalance in the parties- rights and obligations under the contract to the detriment of the consumer. A term that gives a licensee the discretion to decide when and how it is applied would be unfair under that meaning. \n\n You should not use terms that give you sole discretion as to if and how they are applied. This particularly includes terms covering treatment of customers- funds where a licensee believes there has been: \n\n* illegal, irregular or fraudulent play\n* use of multiple accounts\n* third party use or funding of accounts.\n\n##  Example of what not to do\n\n [Previous page   \n Promotional play restrictions](/licensees-and-businesses/guide/page/promotional-play-restrictions)  [Next page   \n Terms allowing licensees to confiscate customers- un-staked deposits](/licensees-and-businesses/guide/page/terms-allowing-licensees-to-confiscate-customers-un-staked-deposits) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1245", "section": " Terms giving licensees undue discretion on their application ", "subsection": "Example of what not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/terms-giving-licensees-undue-discretion-on-their-application", "content": " Have terms that say you \u201cmay\u201d or \u201creserve the right\u201d (or similar) to void or withhold a customer-s winnings in certain situations including those listed above. Customers are entitled to know what action you would take in those terms. Any of your terms concerning treatment of customers- funds should also comply with our guidance on their un-staked deposits. \n\n"}
{"id": "1246", "section": " Terms allowing licensees to confiscate customers- un-staked deposits ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/terms-allowing-licensees-to-confiscate-customers-un-staked-deposits", "content": " A customer-s un-staked deposits remain their property. Other than where necessary to comply with a General Regulatory Obligation, licensees must not have terms that allow them to confiscate all or part of a customer-s money that has been deposited with them, but not yet staked. \n\n [Previous page   \n Terms giving licensees undue discretion on their application](/licensees-and-businesses/guide/page/terms-giving-licensees-undue-discretion-on-their-application)  [Next page   \n Free bets and account restrictions (in relation to sports betting)](/licensees-and-businesses/guide/page/free-bets-and-account-restrictions-in-relation-to-sports-betting) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1247", "section": " Free bets and account restrictions (in relation to sports betting) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/free-bets-and-account-restrictions-in-relation-to-sports-betting", "content": " Do not enforce (or seek to enforce) any Account Restriction against a consumer who has, prior to such Account Restriction being notified to them, made one or more qualifying bets in respect of a Free Bet Promotion, where enforcing such an Account Restriction would:   \n  \n **a.**  affect the consumer-s ability: \n\n* to receive any of the free bets, or the full expected value of any of the free bets, from that Free Bet Promotion, having placed all the necessary qualifying bets\n* to receive any of the free bets, or the full value of any of the free bets, to which they would be entitled upon placing the remaining qualifying bets required by that Free Bet Promotion\n* to complete any Wagering Requirements associated with that Free Bet Promotion.\n\n **b.**  materially affect the consumer-s ability to complete the qualifying bets required by that Free Bet Promotion. \n\n Your general terms and conditions must provide the consumer with the opportunity to obtain the full number and value of any free bets in the circumstances as previously set out, and ensure that the terms relating to future Free Bet Promotions make similar provision. \n\n You should ensure that any notification that an Account Restriction has been applied to a consumer informs them: \n\n* that the Account Restriction is without prejudice to their participation in full in any Free Bet Promotion for which they have already placed qualifying bets\n* of the steps they should take to receive the full benefit of any free bets otherwise altered or removed by the application of any Account Restrictions in contravention of the first paragraph.\n"}
{"id": "1248", "section": " Free bets and account restrictions (in relation to sports betting) ", "subsection": "What you should do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/free-bets-and-account-restrictions-in-relation-to-sports-betting", "content": " An operator must not enforce an account restriction if a player has qualified for a free bet promotion, before being notified of the restriction where: \n\n* the player has placed all qualifying bets and the restriction would stop them receiving the free bets or the value of these\n* the player has already started placing the qualifying bets and the restriction would stop them receiving the free bets or the value of these.\n\n An operator must not enforce an account restriction if a player has qualified for a free bet promotion, before being notified of the restriction, where this would materially affect the player being able to complete the qualifying bets necessary for the free bet promotion. \n\n Operators must consider the effect the account restrictions will have and determine whether this is material. A restriction that significantly reduces the market or odds available to a player would be material. \n\n Terms and conditions must state that players are able to obtain their free bets if they have started qualifying for these before being notified of an account restriction. \n\n When an operator informs a player that their account has been restricted, they must let them know that they are still able to take part in an existing promotion if they have already placed the qualifying bets. \n\n\n>  If players have started to qualify for the free bet promotion, they must be told how they can receive any free bets that have been altered or removed. \n> \n> \n\n"}
{"id": "1249", "section": " Free bets and account restrictions (in relation to sports betting) ", "subsection": "What not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/free-bets-and-account-restrictions-in-relation-to-sports-betting", "content": " Players must not find it more difficult to complete the qualifying bets as a result of account restrictions after they started to qualify for the free bet. \n\n##  Example of what not to do:\n\n [Previous page   \n Terms allowing licensees to confiscate customers- un-staked deposits](/licensees-and-businesses/guide/page/terms-allowing-licensees-to-confiscate-customers-un-staked-deposits)  [Next page   \n Compulsory publicity](/licensees-and-businesses/guide/page/compulsory-publicity) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1250", "section": " Free bets and account restrictions (in relation to sports betting) ", "subsection": "Example of what not to do:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/free-bets-and-account-restrictions-in-relation-to-sports-betting", "content": "* If stake factoring meant that a player would be restricted from making their remaining qualifying bets on the most popular sections on a major football market, then that player would be materially restricted.\n"}
{"id": "1251", "section": " Compulsory publicity ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/compulsory-publicity", "content": " Do not use, enforce, or seek to rely on any term in a consumer contract or notice which has object or effect of: \n\n* obliging consumers to participate in publicity promoting the operator or an associated business if required to do so\n* deeming the consumer, by accepting and agreeing to the terms of such a contract or consumer notice, to have consented to the use of any personal information (including name) for promotional purposes for the benefit of the operator.\n"}
{"id": "1252", "section": " Compulsory publicity ", "subsection": "What you should do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/compulsory-publicity", "content": " Operators must not use terms and conditions that forces players to take part in publicity promoting the operator. Players must be willing to take part in any publicity and cannot be pressured or forced to take part and they should give their explicit consent to participate in any publicity. \n\n Terms and conditions relating to Data Protection and GDPR must not be used as an indication that players have agreed to take part in publicity promoting the operator: \n\n* players must opt into promotions rather than being automatically enrolled\n* refer to our  [GDPR and Data protection](/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr)  information for further guidance in this area.\n\n Ensure that when a player enters a promotion, operators have been given express and informed consent and the player has accepted the terms and conditions. Players must opt into promotions rather than being automatically enrolled. \n\n"}
{"id": "1253", "section": " Compulsory publicity ", "subsection": "What not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/compulsory-publicity", "content": " Operators cannot assume that a player has consented to take part in promotional activity by agreeing to the data protection and GDPR terms and conditions provided by operators. \n\n##  Example of what not to do\n\n [Previous page   \n Free bets and account restrictions (in relation to sports betting)](/licensees-and-businesses/guide/page/free-bets-and-account-restrictions-in-relation-to-sports-betting)  [Next page   \n The right to vary a promotion](/licensees-and-businesses/guide/page/the-right-to-vary-a-promotion) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1254", "section": " Compulsory publicity ", "subsection": "Example of what not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/compulsory-publicity", "content": "* 'As a member of our VIP scheme, you will be enrolled into our promotions and publicity activity. Please contact customer services if you wish to opt out of this.'\n* Don't enrol a consumer in any promotion without first obtaining the consumer-s express and informed consent to accept the terms and conditions of that specific promotion.\n"}
{"id": "1255", "section": " The right to vary a promotion ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/the-right-to-vary-a-promotion", "content": " Not to use, enforce, or seek to rely on any term in a consumer contract or notice which has the object or effect of: \n\n* permitting an operator to vary or discontinue a Promotion, or any part of it, in respect of a consumer who has opted into the Promotion, made a deposit in expectation of receipt of a Bonus, and/or commenced play in relation to the Promotion prior to the date of the communication of the variation, other than where necessary to prevent fraud or other similar unlawful behaviour\n* reserving absolute discretion to an operator to determine either:   \n (i) its liability to a consumer   \n (ii) a consumer-s legal rights under the terms of a Promotion.\n"}
{"id": "1256", "section": " The right to vary a promotion ", "subsection": "What you should do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/the-right-to-vary-a-promotion", "content": " Operators must not have any terms which allow them to vary or stop a promotion once a player has signed up. However, occasionally there may be a legitimate need to amend the terms of a promotion before a player has signed up to it, for example, to manage/prevent fraud and other unlawful behaviour. \n\n"}
{"id": "1257", "section": " The right to vary a promotion ", "subsection": "What not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/the-right-to-vary-a-promotion", "content": " Operators must only amend the terms of a promotion before a player has signed up to it. Terms must not be changed after a player has opted to take part. \n\n##  Example of what not to do\n\n [Previous page   \n Compulsory publicity](/licensees-and-businesses/guide/page/compulsory-publicity)  [Next page   \n Maximum withdrawal limits](/licensees-and-businesses/guide/page/maximum-withdrawal-limits) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1258", "section": " The right to vary a promotion ", "subsection": "Example of what not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/the-right-to-vary-a-promotion", "content": " 'We will use our sole discretion to amend and modify the terms and conditions at all times. This may include withdrawing the promotion if considered appropriate'. \n\n"}
{"id": "1259", "section": " Maximum withdrawal limits ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/maximum-withdrawal-limits", "content": " Do not impose, use, enforce, or seek to rely on any term in a consumer contract or consumer notice which has the object or effect of imposing any maximum limit on the amount a consumer may withdraw from their Deposit Balance. \n\n"}
{"id": "1260", "section": " Maximum withdrawal limits ", "subsection": "What you should do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/maximum-withdrawal-limits", "content": " Players are entitled to withdraw money from their deposit balance, including their winnings, at any time. Operators must allow players to withdraw funds from their deposit balance and there must be no term in place that restricts this. \n\n We recognise that numerous small withdrawals can be costly for an operator and, therefore, operators are not prevented from deducting a cost-reflective processing fee for withdrawals. However, this must be made clear to players before they deposit. \n\n Any charges must not exceed the direct cost of processing a withdrawal, and any limit on the size or number of withdrawals must be reasonable. \n\n This does not prevent operators from promptly conducting any identity verification or other checks prior to withdrawal as strictly necessary to comply with  [General Regulatory Obligations](/licensees-and-businesses/aml)  . \n\n"}
{"id": "1261", "section": " Maximum withdrawal limits ", "subsection": "What not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/maximum-withdrawal-limits", "content": "* there must be no restrictions on the maximum amount of money a player can withdraw at any time\n* players must not be charged if they wish to withdraw the entirety of their deposit balance\n* the withdrawal of funds must not prompt an operator to request this information\n* further information about this follows in section 4 and in the information we have published in our  [response to the consultation on age and identity verification](/consultation-response/changes-to-the-licence-conditions-and-codes-of-practice-on-age-and-identity)  .\n\n##  Example of what not to do\n\n [Previous page   \n The right to vary a promotion](/licensees-and-businesses/guide/page/the-right-to-vary-a-promotion)  [Next page   \n Account inactivity](/licensees-and-businesses/guide/page/account-inactivity) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1262", "section": " Maximum withdrawal limits ", "subsection": "Example of what not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/maximum-withdrawal-limits", "content": " 'You may withdraw up to \u00a350 per day and up to \u00a3500 per week' \n\n"}
{"id": "1263", "section": " Account inactivity ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/account-inactivity", "content": " Operators cannot use the grounds that the consumer-s account has been inactive to: \n\n* confiscate all or part of the funds in a consumer-s Deposit Balance, or otherwise deduct any amount therefrom\n* use, enforce, or seek to rely on any term in a consumer contract or consumer notice which has the object or effect of permitting the operator to confiscate all or part of the funds in a consumer-s Deposit Balance, or otherwise deduct any amount therefrom.\n"}
{"id": "1264", "section": " Account inactivity ", "subsection": "Dormant accounts", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/account-inactivity", "content": " Where an account has been inactive for at least 12 months, the funds cannot be considered to be \u2018dormant-. As long as there is no prejudice to affected players rights over the funds, dormant accounts can be reclassfied for internal accounting purposes. \n\n There should be no reduction in the protection of these funds as per our \u2018customer funds protection rating system-. Only where an account becomes dormant as previously described can an operator make a reasonable periodic charge for maintaining the account. \n\n###  What the operator must do\n\n Before charges are made the operator must do the following: \n\n* the operator should have attempted to repay the deposit balance to the last payment method used\n* any fee charged for maintenance of the account should be explained in the terms and conditions\n* all reasonable steps should be taken to remind players a reasonable period beforehand (no less than 30 days) of the term and that the fee will be charged by a specific date.\n\n An operator can choose to remove the funds from dormant accounts from view as long as they have contacted the player at least 30 days beforehand to advise them of the balance, and that they still have a right to access the funds and how to do this. \n\n Operators should not have any terms and conditions which allow them to change the legal status of the money in the player-s deposit balance or alter the player-s legal entitlement or rights to claim their funds, even if an account becomes inactive. \n\n Where an account with a credit deposit balance has been inactive for at least 12 months, operators must try to repay it to the last payment method used. Only after a period of 12 months where the player has not been able to verify their identity can an operator make a reasonable periodic charge for maintaining the account. \n\n###  What the operator must not do\n\n Operators must not do the following: \n\n* terms should not permit operators to remove funds from an account if it is not used for a period of time.\n* disproportionate and unreasonable charges should not be made for maintaining a player-s account\n* do not use, enforce, or seek to rely on any term in a consumer contract or consumer notice\n* do not act (or refrain from acting) in a way which has the object or effect of, or could be understood by consumers as, altering the legal status of funds in a consumer-s Deposit Balance, or of altering the consumer-s legal entitlement or rights to claim such funds, on the grounds that the consumer-s account has been inactive.\n\n##  Example of what not to do\n\n [Previous page   \n Maximum withdrawal limits](/licensees-and-businesses/guide/page/maximum-withdrawal-limits)  [Next page   \n Identity verification](/licensees-and-businesses/guide/page/identity-verification) \n\n---\n\n Last updated: 25 November 2022 \n\n Show updates to this content  Formatting changes. \n\n"}
{"id": "1265", "section": " Account inactivity ", "subsection": "Example of what not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/account-inactivity", "content": "* 'If you do not log into your account for a period of 90 consecutive days, we may decide to remove your winnings and void your account.'\n* 'If you do not use your account for a period of 90 consecutive days, we will email you notification of our intention to confiscate your deposit balance within the next 14 days. If you do not contact us, your deposit balance will be forfeited and transferred to the company the day after the 14-day period ends'\n* 'If you do not log into your account for 180 days, your funds will no longer be protected under our protection of player funds policy.'\n"}
{"id": "1266", "section": " Identity verification ", "subsection": "Do not:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/identity-verification", "content": " Confiscate all or part of the funds in a consumer-s Deposit Balance, or otherwise deduct any amount therefrom on the basis that the consumer has failed to comply with any identity and/or age verification requirements set by the operator (including, but not limited to, a request to provide specific documents or information). \n\n Use, enforce or seek to rely on any term in a consumer contract or consumer notice which has the object or effect of permitting the operator to confiscate all or part of the funds in a consumer-s Deposit Balance, or otherwise deduct any amount therefrom, on the basis that the consumer has failed to comply with any identity and/or age verification requirements set by the operator (including, but not limited to, a request to provide specific documents or information). \n\n"}
{"id": "1267", "section": " Identity verification ", "subsection": "What you should do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/identity-verification", "content": " Operators should not remove funds in a deposit balance if a player is unable to verify their identity.Only after a period of 12 months where the player has not been able to verify their identity can an operator make a reasonable periodic charge for maintaining the account. \n\n###  However, before any such charges are made the operator needs to do the following:\n\n The operator must have made several thorough attempts to confirm the player-s identity: \n\n* the operator must have attempted to repay the deposit balance to the last payment method used\n* any fee charged for maintenance of the account should be explained in the terms and conditions\n* all reasonable steps should be taken to remind players a reasonable period beforehand (no less than 30 days) of the term and that the fee will be charged by a specific date.\n\n###  A summary of the key points relating to the withdrawal of player funds\n\n The LCCP states that as a minimum, remote operators will have to verify the name, address and date of birth or a player before allowing them to gamble. \n\n It also states that before they deposit money, players should be informed of the types of identity documentation that might be required, the circumstances in which it would be required and how it would have to be provided to the operator. \n\n"}
{"id": "1268", "section": " Identity verification ", "subsection": "What not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/identity-verification", "content": " Terms should not allow operators to remove funds from an account if a player is not able to verify their identity. \n\n A request made by a player to withdraw funds from their account must not result in a requirement for additional information to be provided if the operator could reasonably have expected to have requested this earlier. \n\n##  Example of what not to do\n\n [Previous page   \n Account inactivity](/licensees-and-businesses/guide/page/account-inactivity)  [Next page   \n Terms that allow winnings on open bets to be reduced](/licensees-and-businesses/guide/page/terms-that-allowed-winnings-on-open-bets-to-be-reduced) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1269", "section": " Identity verification ", "subsection": "Example of what not to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/identity-verification", "content": " 'In order to make a withdrawal, you may be required to provide certain documents. If you do not provide this within fourteen days of our request, we may remove winnings and terminate accounts.' \n\n"}
{"id": "1270", "section": " Terms that allow winnings on open bets to be reduced ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/terms-that-allowed-winnings-on-open-bets-to-be-reduced", "content": " Terms designed to permit you to reduce potential winnings on open bets must not be unfair within the meaning of the Consumer Rights Act 2015. The Act defines terms as unfair if they cause a significant imbalance in rights under a contract to the detriment of consumers. We would consider terms that obliged consumers to accept reduced benefits, in the form of lower pay-outs, to be such an imbalance. \n\n This is not intended to capture current practices that may fairly amend potential returns on open bets \u2013 examples include terms capturing Rule 4 and situations where there is a clear and obvious error in the odds offered. \n\n##  Example of what not to do:\n\n [Previous page   \n Identity verification](/licensees-and-businesses/guide/page/identity-verification)  [Next page   \n Dispute resolution](/licensees-and-businesses/guide/page/dispute-resolution) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1271", "section": " Terms that allow winnings on open bets to be reduced ", "subsection": "Example of what not to do:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/terms-that-allowed-winnings-on-open-bets-to-be-reduced", "content": " Have terms that permit reductions to pay-outs \u201cin exceptional circumstances\u201d or those that are linked to commercial success. \n\n"}
{"id": "1272", "section": " Dispute resolution ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/dispute-resolution", "content": " The issues in this guidance have been the cause of disputes between consumers and licensees. If a consumer is not satisfied with your response to their complaint, they can refer it to an alternative dispute resolution (ADR) provider. We have become aware of obstructive behaviour when providers attempt to adjudicate on disputes of this nature. Examples include claims from licensees that: \n\n* a recent assessment by Gambling Commission Compliance staff did not identify any concerns with licensees- terms, and therefore we have \u2018approved- themthe licensee-s terms\n* they were not a company that agreed undertakings with the CMA, and therefore their own terms must be satisfactory\n* adjudicating disputes based on the fairness or transparency of terms is outside the remit of ADR providers.\n\n **None of these are correct.** \n\n Compliance assessments vary in scope and may focus on a specific aspect of your business where we have concerns. Commission staff do not \u2018approve- terms and conditions as part of their work. \n\n Our letter to the sector made clear that all gambling companies need to comply with the requirements set out in the published undertakings, not just those companies that agreed to them. \n\n When asked, we expect ADR providers to look into contractual and transactional disputes between consumers and licensees. The terms and conditions are the terms of the contract between those two parties. ADR providers take account of our guidance when deciding if they can accept the dispute. Our guidance to them is clear: they must consider consumer protection legislation when looking at disputes. This includes, for example, considering whether a contract term is fair. \n\n You should therefore follow our guidance when interacting with ADR providers, and supply any information requested within the specified timescales \n\n [Previous page   \n Terms that allow winnings on open bets to be reduced](/licensees-and-businesses/guide/page/terms-that-allowed-winnings-on-open-bets-to-be-reduced)  [Next page   \n Glossary of terms](/licensees-and-businesses/guide/page/glossary-of-terms) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1273", "section": " Glossary of terms ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/glossary-of-terms", "content": "###  Bonus\n\n Any funds or equivalent provided by the operator and added to a consumer-s account from which the consumer can place wagers, including deposit matching funds for wagering at the consumer-s discretion and free spins on specific games. \n\n###  Bonus balance\n\n The total of funds in an account belonging to the consumer comprising of: \n\n* any Bonus which is not immediately withdrawable by the consumer of redeemable as case\n* all winnings made with the Bonus, which are subject to uncompleted Wagering Requirements\n* in the case of a Mixed Wager, such share of any winnings from the Mixed Wager as is proportionate to the share of the stake which came from the Deposit Balance\n* winnings from any Bonus which are either not subject to Wagering Requirements or for which Wagering Requirements have been satisfied.\n\n###  Deposit balance\n\n The total funds in an account belonging to the player (other than the bonus balance/ restricted funds) and always includes: \n\n* unspent funds paid in by a player\n* where a player-s deposit is converted into a larger total balance containing a bonus (\u2018buy-in-), the portion equal to the value of the player-s buy in\n* all winnings from wagers made with the deposit\n* for mixed wagers, the share of any winnings from them proportionate to the share of the stake from the deposit balance\n* winnings from any bonus no longer subject to wagering requirements.\n\n###  Dormant account\n\n A player's account which has not been accessed for at least 12 months. \n\n###  Equivalent\n\n The technological equivalent location and/or functionality (as the case may be) in relation to the provision of Online Gaming otherwise than through a website, for example, on non-browser based platforms and technologies such as mobile phone applications. \n\n###  Express and informed consent\n\n A clear and voluntary indication of preference or choice. \n\n###  General Regulatory Obligations\n\n These are any wider legal and regulatory obligations with which an operator is required to comply, including but not limited to anti-money laundering and fraud prevention obligations. \n\n###  Headline\n\n This is the line appearing at the top of an advert which summarises the product. It is the information in an advert which players generally read first. \n\n###  Mixed Wager\n\n A wager drawn from both the deposit balance and the bonus balance. \n\n###  Play Restrictions\n\n Actions that are not permitted when playing a game on its own or in association with a promotion. \n\n###  Promotion\n\n A special offer made available for consumers in relation to online gaming consisting of a bonus, which, if accepted by a consumer, is added to the consumer-s account, subject to terms and conditions set out in the promotion. \n\n###  Restricted funds/ Bonus balance:\n\n The total of funds in an account belonging to the consumer comprising of: \n\n* any bonus which is not immediately withdrawable by the consumer or redeemable as cash\n* all winnings made with the bonus, which are subject to uncompleted wagering requirements\n* in the case of a mixed wager, such share of any winnings from the mixed wager is proportionate to the share of the stake which came from the bonus balance, and which is subject to uncompleted wagering requirements.\n\n###  Significant terms and conditions\n\n For the purposes of this topic, this definition relates to the key restrictions which apply to a promotion. For example, who is excluded from a promotional offer; time limitations; how to qualify; maximum stake size; wagering requirements etc. We would not expect operators to list all restricted games but would expect them to explain, for example, that some games do not qualify for a bonus or that contributions to wagering requirements varies between games, and clearly link to the details. What amounts to a significant condition may evolve over time, dependent on new games and business models. \n\n###  Sole discretion\n\n The only person or organisation who has the freedom to decide what should be done in a particular situation. \n\n###  Stake Factoring\n\n The percentage amount of the maximum bet size offered by the bookmaker that each customer is allowed to get on. For example, if the stake limit on a race at a particular point in time is \u00a3500, those with a stake factor of 0.01 would be allowed to get on 1% of the maximum bet allowed in that market - \u00a35 in this case. Conversely a stake factor of 5.00 indicates a customer allowed up to 500% - \u00a32500 in this case \n\n###  Wagering requirements\n\n Any requirement that a consumer must make wagers totalling a particular value for funds to become withdrawable, whether the total requirement is expressed as a fixed amount or as a multiple of another amount, such as the size of a deposit made by, or bonus received by, the consumer. For the avoidance of doubt, this excludes a requirement that bonus funds must be wagered once, but only if the bonus terms allow the consumer immediately to withdraw any winnings from wagering that bonus. \n\n [Previous page   \n Dispute resolution](/licensees-and-businesses/guide/page/dispute-resolution) \n\n---\n\n Last updated: 15 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1274", "section": "7.1.1 - Fair and transparent terms and practices", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/7-1-1-fair-and-transparent-terms-and-practices", "content": " Applies to: \n\n All operating licences except gaming machine technical and gambling software licences \n\n1. Licensees must ensure that the terms on which gambling is offered, and any consumer notices relating to gambling activity, are not unfair within the meaning of the Consumer Rights Act 2015. Licensees must comply with those terms.\n2. The contractual terms on which gambling is offered and any consumer notices relating to gambling activity must be transparent within the meaning of the Consumer Rights Act 2015. The contractual terms on which gambling is offered must be made available to customers in an easily accessible way.\n3. Licensees must ensure that changes to customer contract terms comply with the fairness and transparency requirements under the Consumer Rights Act 2015. Customers must be notified of material changes to terms before they come into effect.\n4. Licensees must ensure that they do not commit any unfair commercial practices within the meaning of the Consumer Protection from Unfair Trading Regulations 2008, at any stage of their interactions with consumers.\n"}
{"id": "1275", "section": " 5.1.9 - Other marketing requirements", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-9-other-marketing-requirements", "content": " Applies to: \n\n All licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must ensure that their marketing communications, advertisement, and invitations to purchase (within the meaning of the Consumer Protection from Unfair Trading Regulations 2008) do not amount to or involve misleading actions or misleading omissions within the meaning of those Regulations.\n2. Licensees must ensure that all significant conditions which apply to marketing incentives are provided transparently and prominently to consumers. Licensees must present the significant conditions at the point of sale for any promotion, and on any advertising in any medium for that marketing incentive except where, in relation to the latter, limitations of space make this impossible. In such a case, information about the significant conditions must be included to the extent that it is possible to do so, the advertising must clearly indicate that significant conditions apply and where the advertisement is online, the significant conditions must be displayed in full no further than one click away.\n3. The terms and conditions of each marketing incentive must be made available for the full duration of the promotion.\n"}
{"id": "1276", "section": "Joint CMA and Gambling Commission letter to the gambling sector", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/joint-cma-and-gambling-commission-letter-to-the-gambling-sector", "content": " Dear Sir / Madam, \n\n Joint Competition and Markets Authority / Gambling Commission letter to the gambling sector. \n\n The Competition and Markets Authority (CMA) and Gambling Commission (the Commission) have now concluded their joint programme of work concerning suspected breaches of consumer protection law in the remote gambling sector. \n\n This work focused in particular on the fairness, transparency and potential for consumers to be misled by a number of terms and practices relating to online bonus promotions, and on obstacles preventing withdrawal of customer funds. \n\n The CMA-s work with the Commission has resulted in significant changes by the sector. Six gambling firms provided undertakings to the CMA: Ladbrokes, William Hill, PT Entertainment, BGO, Jumpman Gaming and Progress Play. Each of these firms committed not to continue or repeat certain practices which the CMA considered were unfair. But the impact of this work has been felt across the entire sector. \n\n Our joint work provided a sharp focus on aspects of online gambling and exposed significant shortcomings within the sector that had undermined consumer trust and confidence. The Commission mandated that all gambling firms would need to comply with the requirements set out in the  [published undertakings (opens in a new tab)](https://www.gov.uk/cma-cases/online-gambling)  , not just those firms that agreed to them. \n\n The findings from this work, and our expectations of you, have been well publicised, and all gambling firms should, by now, have amended their terms and practices to meet the requirements set out in the undertakings. \n\n However, for you to comply fully with your consumer law and licensing responsibilities, you must go further than simply complying with the published undertakings. You need to audit all your terms and conditions, examine your business systems and practices, embed compliance and, importantly, continually review these to ensure that you maintain high standards of consumer protection in the future. \n\n To be compliant also requires critical scrutiny of the practices of those that you deal with, including affiliates and third-party suppliers of systems, software and call centres, as you are responsible for their actions in accordance with the Commission-s  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  . \n\n The updated provisions in LCCP, which came into force on 31 October 2018, mean that the Commission can take swift and firm action if you do not comply with consumer law and ensure that your customers are treated fairly at all stages of the customer journey. \n\n We have seen indications of the wider sector working to make changes to the way in which promotions are constructed and promoted to consumers. Recent figures from the Independent Betting Adjudication Service highlighted a significant reduction in the number of disputes raised by consumers over bonuses and other promotions. \n\n Making changes to promotions and withdrawal practices is an important start, but it is only one aspect of achieving compliance. More needs to be done by the sector to win back consumer trust. The best operators going forward will be those who lead by example, build on the work undertaken by the CMA and treat their customers fairly and responsibly. The Commission will continue to look at how firms treat consumers and the terms and practices that they employ when assessing suitability to hold a gambling licence. As well as undertaking compliance activity, the Commission continues to work to make gambling fairer. For example, the Commission has introduced new rules around ID verification that will allow consumers to collect their winnings without unnecessary delay. \n\n Although the CMA does not intend to take any further action in connection with its investigation, it is not the end of its relationship with the Commission or its interest in the sector. The CMA will continue to work with and support the Commission as it progresses its compliance work, and as it continues to tackle unfair terms and practices to ensure the fair treatment of consumers. It is important that you learn from the work that we have undertaken and ensure that compliance with consumer law is at the heart of your business model. This is essential for the sector to rebuild and maintain consumer trust. \n\n Yours faithfully, George Lusty Senior Director Competition and Markets Authority \n\n Yours faithfully, Paul Hope Executive Director Gambling Commission \n\n"}
{"id": "1277", "section": "Joint CMA and Gambling Commission letter to the gambling sector", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/joint-cma-and-gambling-commission-letter-to-the-gambling-sector", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Joint-CMA-GC-letter-to-gambling-sector-FINAL-April19 \n\n application/pdf PDF 147.2 kB](//assets.ctfassets.net/j16ev64qyf6l/1dHlXxSAXXgxDquCui0s4z/3b8341a359bb212c67b035b94ec5862c/Joint-CMA-GC-letter-to-gambling-sector-FINAL-April19.pdf)\n\n---\n\n Last updated: 6 September 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1278", "section": " ADR group ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adr-group", "content": " ADR Group is one of the largest dispute resolution service providers in the UK. \n\n"}
{"id": "1279", "section": " ADR group ", "subsection": "Contact ADR group", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adr-group", "content": " Visit the  [ADR group's website (opens in new tab)](http://www.adrgroup.co.uk/)  . \n\n Contact by post: \n\n ADR Group   \n London Hill   \n Rayleigh   \n Essex   \n SS6 7HW  Telephone:  **020 3600 5050**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "1280", "section": " ADR group ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adr-group", "content": " No fees are charged to consumers. \n\n Traders are charged annual fees, dependant on the scale of ADR services or on a case-by-case basis. \n\n"}
{"id": "1281", "section": " ADR group ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adr-group", "content": " The languages which can be used to submit a complaint are: \n\n* English\n* French\n* German\n* Greek\n* Gujarati\n* Hindi.\n"}
{"id": "1282", "section": " ADR group ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adr-group", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: \n\n* Adult Gaming Centre\n* Family Entertainment Centre\n* Lotteries.\n"}
{"id": "1283", "section": " ADR group ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adr-group", "content": " The procedure can be conducted as both a verbal or written procedure. \n\n"}
{"id": "1284", "section": " ADR group ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adr-group", "content": " The outcome is binding and non-binding. \n\n"}
{"id": "1285", "section": " ADR group ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/adr-group", "content": " The ADR entity may refuse to deal with a dispute in the following circumstances: \n\n* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered, by another ADR entity.\n* the value of the claim falls below or above the monetary threshold set by the ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n\n [Previous page   \n Approved Alternative Dispute Resolution (ADR) providers](/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers)  [Next page   \n Pegasus ADR Service](/licensees-and-businesses/guide/page/pegasus-adr-service) \n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1286", "section": " Pegasus ADR Service ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/pegasus-adr-service", "content": " Pegasus ADR Service is an impartial entity for arbitrating on disputes relating to the outcome of gambling transactions. \n\n"}
{"id": "1287", "section": " Pegasus ADR Service ", "subsection": "Contact Pegasus ADR Service", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/pegasus-adr-service", "content": " Visit  [Pegasus ADR Service's website (opens in new tab)](http://pegasusadrservice.org.uk)  . \n\n Contact by post: \n\n Pegasus ADR Service   \n 29-30 Ely Place   \n London   \n EC1N 6TD   \n Telephone: 01903 873785 \n\n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "1288", "section": " Pegasus ADR Service ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/pegasus-adr-service", "content": " The service is free of charge to consumers. \n\n"}
{"id": "1289", "section": " Pegasus ADR Service ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/pegasus-adr-service", "content": " Complaints can be submitted in English. \n\n"}
{"id": "1290", "section": " Pegasus ADR Service ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/pegasus-adr-service", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: \n\n* Adult Gaming Centre\n* Non-remote Bingo\n* Family Entertainment Centre\n* Public Houses and Members Clubs.\n"}
{"id": "1291", "section": " Pegasus ADR Service ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/pegasus-adr-service", "content": " The procedure can be conducted as both a verbal or written procedure. \n\n"}
{"id": "1292", "section": " Pegasus ADR Service ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/pegasus-adr-service", "content": " The outcome is non-binding. \n\n"}
{"id": "1293", "section": " Pegasus ADR Service ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/pegasus-adr-service", "content": " The ADR entity may refuse to deal with a dispute in the following circumstances: \n\n* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered by, another ADR entity\n* the value of the claim falls below or above the monetary threshold set by the ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n\n [Previous page   \n ADR group](/licensees-and-businesses/guide/page/adr-group)  [Next page   \n Centre for Effective Dispute Resolution (CEDR)](/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr) \n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  BACTA ADR Service name has changed to Pegasus ADR Service. No other changes have been made to this content. \n\n"}
{"id": "1294", "section": " Centre for Effective Dispute Resolution (CEDR) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr", "content": " The Centre for Effective Dispute Resolution (CEDR) specialises in mediation and alternative dispute resolution (ADR). It is an independent non-profit organisation and a registered charity. \n\n"}
{"id": "1295", "section": " Centre for Effective Dispute Resolution (CEDR) ", "subsection": "Contact CEDR", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr", "content": " Visit  [CEDR's website (opens in new tab)](https://www.cedr.com/)  . \n\n Contact by post: \n\n Centre for Effective Dispute Resolution (CEDR)   \n International Dispute Resolution Centre   \n 70 Fleet Street   \n London   \n EC4Y 1EU   \n Telephone:  **020 7520 3817**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "1296", "section": " Centre for Effective Dispute Resolution (CEDR) ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr", "content": " Scheme funding is provided by subscribing companies. Fees are to be confirmed. \n\n"}
{"id": "1297", "section": " Centre for Effective Dispute Resolution (CEDR) ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr", "content": " Complaints can be submitted in English and Welsh. \n\n"}
{"id": "1298", "section": " Centre for Effective Dispute Resolution (CEDR) ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: \n\n* Adult Gaming Centre\n* Family Entertainment Centre\n* Lotteries\n* Remote (all sectors).\n"}
{"id": "1299", "section": " Centre for Effective Dispute Resolution (CEDR) ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr", "content": " The procedure can be conducted as both a verbal or written procedure. \n\n"}
{"id": "1300", "section": " Centre for Effective Dispute Resolution (CEDR) ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr", "content": " The outcome is non-binding. \n\n"}
{"id": "1301", "section": " Centre for Effective Dispute Resolution (CEDR) ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr", "content": " The ADR entity may refuse to deal with a dispute in the following circumstances: \n\n* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered by another ADR entity.\n* The value of the claim falls below or above the monetary threshold set by the ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n\n [Previous page   \n Pegasus ADR Service](/licensees-and-businesses/guide/page/pegasus-adr-service)  [Next page   \n eCOGRA](/licensees-and-businesses/guide/page/ecogra) \n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1302", "section": " eCOGRA ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra", "content": " eCOGRA is an independent and internationally approved testing agency. It specialises in the testing, inspection and certification of online gambling software and systems. \n\n"}
{"id": "1303", "section": " eCOGRA ", "subsection": "Contact eCOGRA", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra", "content": " Visit  [eCOGRA's website (opens in new tab)](https://ecogra.org/about-us/our-story)  . \n\n Contact by post: \n\n eCOGRA   \n 2/F Berkeley Square House   \n Berkeley Square   \n London   \n W1J 6BD   \n Telephone:  **0207 887 1480**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "1304", "section": " eCOGRA ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra", "content": " Operators are charged the following ADR fees: \n\n* \u00a3100 for  [eCOGRA Safe and Fair sealholders (opens in new tab)](https://ecogra.org/products-services/ecogra-egap-seal)\n* \u00a3175 each month for non-sealholders.\n"}
{"id": "1305", "section": " eCOGRA ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra", "content": " Complaints can be submitted in English. \n\n"}
{"id": "1306", "section": " eCOGRA ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: remote (all sectors). \n\n"}
{"id": "1307", "section": " eCOGRA ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra", "content": " The procedure can be conducted as both a written procedure. \n\n"}
{"id": "1308", "section": " eCOGRA ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra", "content": " The outcome is non-binding. \n\n"}
{"id": "1309", "section": " eCOGRA ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra", "content": " The ADR entity may refuse to deal with a dispute in the following circumstances: \n\n* the website is not included on eCOGRA-s list of approved websites\n* the consumer has not ensured that at least two weeks have passed since the problem began, they have followed the approved licence holder-s internal complaints procedure and all reasonable attempts have been made to negotiate a solution with the approved licence holder before submitting an ADR dispute form\n* the dispute is being, or has previously been considered by, another ADR entity or a court\n* the dispute arose more than one year ago.\n* in eCOGRA-s opinion, the dispute is frivolous, vexatious or does not relate to the outcome of a gambling transaction.\n\n [Previous page   \n Centre for Effective Dispute Resolution (CEDR)](/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr)  [Next page   \n IBAS](/licensees-and-businesses/guide/page/ibas) \n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1310", "section": " IBAS ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas", "content": " The Independent Betting Adjudication Service (IBAS) is a gambling-specialist Alternative Dispute Resolution (ADR) Service. It adjudicates on disputes between licensed gambling operators and their customers. \n\n"}
{"id": "1311", "section": " IBAS ", "subsection": "Contact IBAS", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas", "content": " Visit  [IBAS's website (opens in new tab)](https://www.ibas-uk.com/)  . \n\n Contact by post: \n\n Independent Betting Adjudication Service (IBAS)   \n PO BOX 62639   \n London   \n EC3P 3AS   \n Telephone:  **020 7347 5883**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "1312", "section": " IBAS ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas", "content": " The service is free of charge to consumers. \n\n For traders, services are funded on annual registration fees. \n\n"}
{"id": "1313", "section": " IBAS ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas", "content": " Complaints can be submitted in English. \n\n"}
{"id": "1314", "section": " IBAS ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: \n\n* Remote (all sectors)\n* Adult Gaming Centre\n* Betting\n* Bingo\n* Casinos\n* Lotteries.\n"}
{"id": "1315", "section": " IBAS ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas", "content": " The procedure can be conducted as both a verbal or written procedure. \n\n"}
{"id": "1316", "section": " IBAS ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas", "content": " The outcome is non-binding. \n\n"}
{"id": "1317", "section": " IBAS ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas", "content": " The ADR entity may refuse to deal with a dispute in the following circumstances: \n\n* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered, by another ADR entity\n* the value of the claim falls below or above the monetary threshold set by the ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n\n [Previous page   \n eCOGRA](/licensees-and-businesses/guide/page/ecogra)  [Next page   \n Lindsays](/licensees-and-businesses/guide/page/lindsays) \n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1318", "section": " Lindsays ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays", "content": " Lindays have an approved lawyer who can provide Alternative Dispute Resolution (ADR) services in connection with disputes about the outcome of a gambling transaction involving  **lotteries**  . \n\n The form of ADR provided is mediation and the  [person responsible for this work is Jennifer Gallagher (opens in new tab)](https://www.lindsays.co.uk/services/for-you-and-your-family/gambling-commission) \n\n"}
{"id": "1319", "section": " Lindsays ", "subsection": "Contact Jennifer Gallagher - Lindsays", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays", "content": " Visit  [Lindays' website (opens in new tab)](https://www.lindsays.co.uk//)  . \n\n Contact by post: \n\n Jennifer Gallagher   \n Lindsays   \n Seabraes House   \n 18 Greenmarket   \n Dundee   \n DD1 4QB   \n Telephone:  **01382 224112**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "1320", "section": " Lindsays ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays", "content": " The operator will be solely responsible for any cost up to a maximum of \u00a3750 plus VAT. If that limit is likely to be exceeded, the cost of mediation will be agreed between both parties. \n\n"}
{"id": "1321", "section": " Lindsays ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays", "content": " Complaints can be submitted in English. \n\n"}
{"id": "1322", "section": " Lindsays ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: Lotteries. \n\n"}
{"id": "1323", "section": " Lindsays ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays", "content": " The procedure can be conducted as both a verbal or written procedure. \n\n"}
{"id": "1324", "section": " Lindsays ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays", "content": " The outcome is non-binding. \n\n"}
{"id": "1325", "section": " Lindsays ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays", "content": " The ADR entity may refuse to deal with a dispute if the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity. \n\n [Previous page   \n IBAS](/licensees-and-businesses/guide/page/ibas)  [Next page   \n ProMediate](/licensees-and-businesses/guide/page/promediate) \n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1326", "section": " ProMediate ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate", "content": " ProMediate is an accredited mediation provider and registered Civil Mediation Council mediation training provider. \n\n"}
{"id": "1327", "section": " ProMediate ", "subsection": "Contact ProMediate", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate", "content": " Visit  [ProMediate's website (opens in new tab)](https://www.promediate.co.uk/)  . \n\n Contact by post: \n\n Mr Peter Causton   \n Brow Farm   \n Top Road   \n Frodsham   \n WA6 6SP   \n Telephone:  **01928 732455**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "1328", "section": " ProMediate ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate", "content": " No fees are charged to consumers. \n\n Fees are charged to traders. \n\n"}
{"id": "1329", "section": " ProMediate ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate", "content": " Complaints can be submitted in English. \n\n"}
{"id": "1330", "section": " ProMediate ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: all sectors. \n\n"}
{"id": "1331", "section": " ProMediate ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate", "content": " The procedure can be conducted as both a verbal or written procedure. \n\n"}
{"id": "1332", "section": " ProMediate ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate", "content": " The outcome is non-binding. \n\n"}
{"id": "1333", "section": " ProMediate ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate", "content": " The ADR entity may refuse to deal with a dispute in the following circumstances: \n\n* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the value of the claim falls above or below the monetary threshold set by the ADR entity\n* the dispute is being, or has previously been considered, by another ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n\n [Previous page   \n Lindsays](/licensees-and-businesses/guide/page/lindsays)  [Next page   \n Tattersalls Committee](/licensees-and-businesses/guide/page/tattersalls-committee) \n\n---\n\n Last updated: 6 January 2023 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1334", "section": " Tattersalls Committee ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee", "content": " Tattersalls Committee provide an independent dispute resolution service where there is a disagreement between backer and bookmaker over the returns on a bet. \n\n"}
{"id": "1335", "section": " Tattersalls Committee ", "subsection": "Contact Tattersalls Committee", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee", "content": " Visit  [Tattersalls Committee's website (opens in new tab)](https://www.tattersallscommittee.co.uk/)  . \n\n Contact by post: \n\n Tattersalls Committee   \n PO box 159   \n St Ives   \n Cambridgeshire   \n PE27 9BP   \n Telephone:  **01480 499189**   \n Find  [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges)  . \n\n"}
{"id": "1336", "section": " Tattersalls Committee ", "subsection": "Fees charged by the ADR entity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee", "content": " Services are free of charge. \n\n"}
{"id": "1337", "section": " Tattersalls Committee ", "subsection": "Languages", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee", "content": " Complaints can be submitted in English. \n\n"}
{"id": "1338", "section": " Tattersalls Committee ", "subsection": "Sectors and categories", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee", "content": " The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: betting. \n\n"}
{"id": "1339", "section": " Tattersalls Committee ", "subsection": "How the procedure can be carried out", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee", "content": " The procedure can be conducted as both a verbal or written procedure. \n\n"}
{"id": "1340", "section": " Tattersalls Committee ", "subsection": "Outcome of the ADR procedure", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee", "content": " The outcome is binding. \n\n"}
{"id": "1341", "section": " Tattersalls Committee ", "subsection": "Grounds for refusal", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee", "content": " The ADR entity may refuse to deal with a dispute in the following circumstances: \n\n* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity\n* the dispute is frivolous or vexatious\n* the dispute is being, or has previously been considered, by another ADR entity\n* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer\n* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.\n\n [Previous page   \n ProMediate](/licensees-and-businesses/guide/page/promediate) \n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1342", "section": "6.1.1 - Complaints and disputes", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes", "content": " Applies to: \n\n All licences (including ancillary remote licensees) except gaming machine technical and gambling software licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must put into effect appropriate policies and procedures for accepting and handling customer complaints and disputes in a timely, fair, open and transparent manner.\n2. Licensees must ensure that they have arrangements in place for customers to be able to refer any dispute to an ADR entity in a timely manner if not resolved to the customer-s satisfaction by use of their complaints procedure within eight weeks of receiving the complaint, and where the customer cooperates with the complaints process in a timely manner.\n3. The services of any such ADR entity must be free of charge to the customer.\n4. Licensees must not use or introduce terms which restrict, or purport to restrict, the customer-s right to bring proceedings against the licensee in any court of competent jurisdiction. Such terms may, however, provide for a resolution of a dispute agreed by the customer (arrived at with the assistance of the ADR entity) to be binding on both parties.\n5. Licensees- complaints handling policies and procedures must include procedures to provide customers with clear and accessible information on how to make a complaint, the complaint procedures, timescales for responding, and escalation procedures.\n6. Licensees must ensure that complaints policies and procedures are implemented effectively, kept under review and revised appropriately to ensure that they remain effective, and take into account any applicable learning or guidance published by the Gambling Commission from time to time.\n7. Licensees should keep records of customer complaints and disputes and make them available to the Commission on request.\n\n In this Code, \u2018ADR entity- means \n\n- a person offering alternative dispute resolution services whose name appears on the list maintained by the Gambling Commission in accordance with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and,\n- whose name appears on the  [list of providers](/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers)  that meet the Gambling Commission-s additional standards found in the document \u2018Alternative dispute resolution (ADR) in the gambling industry \u2013 standards and guidance for ADR providers-.\n Both lists are on the Commission-s website and will be updated from time to time. \n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information-requirements-complaints-and-disputes-records)  contained within this section. \n> \n> \n\n"}
{"id": "1343", "section": " B1 gaming machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines", "content": " There are duties to be paid on gaming machines. You should read this information in conjunction with the  [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110)  . "}
{"id": "1344", "section": " B1 gaming machines ", "subsection": "Requirements for B1 gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines", "content": " Maximum stake:  \u00a35  Maximum prize:  \u00a310,000 - with the option of a maximum \u00a320,000 linked progressive jackpot on a premises basis only  Permitted location:  2005 Act and 1968 Act casinos  Maximum number of machines - 2005 Act large casinos:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n"}
{"id": "1345", "section": " B1 gaming machines ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines", "content": " B1 machines can only be made available in casinos. You must have either a  [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)  or a  [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)  to make them available. \n\n"}
{"id": "1346", "section": " B1 gaming machines ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (categories A and B1) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on casino premises must comply with our gaming machine technical standards. \n\n"}
{"id": "1347", "section": " B1 gaming machines ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines", "content": " Category B1, B2, B3 and B3A gaming machines must be tested by an independent  [test house](/licensees-and-businesses/page/test-houses)  to ensure they comply with the technical standards in full. Test houses are also sometimes referred to as test labs. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#6IRrwPl0PE1VoFfMOrccyx)  . \n\n"}
{"id": "1348", "section": " B1 gaming machines ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines", "content": " B1 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n The manufacturer will decide on the game RTP. \n\n There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game. \n\n The value displayed must be verified either by the manufacturer or accredited test house for categories B1, B2, B3 and B3A. \n\n"}
{"id": "1349", "section": " B1 gaming machines ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Gaming machine testing strategy \n\n application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/6IRrwPl0PE1VoFfMOrccyx/e021d5260c2669dde40f04e94f61521a/Gaming-machine-testing-strategy.pdf) [Previous page   \n Gaming machine categories](/licensees-and-businesses/guide/gaming-machine-categories)  [Next page   \n B2 gaming machines](/licensees-and-businesses/guide/page/b2-gaming-machines) \n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1350", "section": " B2 gaming machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines", "content": " There are duties to be paid on gaming machines. You should read this information in conjunction with the  [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110)  .  B2 gaming machines are also known as fixed-odds betting terminals (FOBT).  Gaming machines may contain games of more than one category. For example, a B2 gaming machine may also offer category B3 and category C games. \n\n"}
{"id": "1351", "section": " B2 gaming machines ", "subsection": "Requirements for B2 gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines", "content": " Maximum stake:  \u00a32  Maximum prize:  \u00a3500  Permitted locations: * 2005 Act and 1968 Act casinos\n* betting shops\n* tracks with pool betting.\n Maximum number of machines - 2005 Act large casinos:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n Maximum number of machines - 2005 Act small casino:  Up to a maximum of 80 \n\n Any combination of categories B to D - subject to a machine to table ratio 2:1 \n\n Maximum number of machines - 1968 Act casino:  Up to a maximum of 20 \n\n Any combination of categories B to D -  **or**  any number of C or D machines instead \n\n"}
{"id": "1352", "section": " B2 gaming machines ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines", "content": " B2 machines can only be made available in casino, betting shops or at tracks with pool betting. \n\n You must have one of the following types of licence to make them available: \n\n* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [non-remote pool betting licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)  .\n\n If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business. \n\n"}
{"id": "1353", "section": " B2 gaming machines ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (category B2) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on casino or betting premises must comply with our gaming machine technical standards. \n\n"}
{"id": "1354", "section": " B2 gaming machines ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines", "content": " Category B1, B2, and B3 gaming machines must be tested by an independent  [test house](/licensees-and-businesses/page/test-houses)  to ensure they comply with the technical standards in full. Test houses are also sometimes referred to as test labs. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD)  . \n\n"}
{"id": "1355", "section": " B2 gaming machines ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines", "content": " B2 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n The manufacturer will decide on the game RTP. \n\n There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game. \n\n The value displayed must be verified either by the manufacturer or accredited test house for categories B1, B2, B3 and B3A. \n\n"}
{"id": "1356", "section": " B2 gaming machines ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Gaming-machine-testing-strategy \n\n application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page   \n B1 gaming machines](/licensees-and-businesses/guide/page/b1-gaming-machines)  [Next page   \n B3 gaming machines](/licensees-and-businesses/guide/page/b3-gaming-machines) \n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1357", "section": " B3 gaming machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines", "content": " There are duties to be paid on gaming machines. You should read this information in conjunction with the  [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110)  .  Gaming machines may contain games of more than one category. For example, a B3 gaming machine may also offer category C and category D games. \n\n AGC and bingo premises licences granted before 13 July 2011 are entitled to make available four (for AGC) or eight (for bingo) category B3/B4 gaming machines, or 20% of the total number of gaming machines, whichever is the greater. \n\n"}
{"id": "1358", "section": " B3 gaming machines ", "subsection": "B3 gaming machines requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines", "content": " Maximum stake:  \u00a32  Maximum prize:  \u00a3500  Permitted locations: * 2005 Act and 1968 Act casinos\n* betting shops\n* tracks with pool betting\n* bingo premises\n* adult gaming centre.\n Maximum number of machines - bingo premises and adult gaming centre:  Up to a maximum of 20% of the total number of machines available for use on the premises \n\n Maximum number of machines - betting shops and tracks with pool betting:  Up to a maximum of 4 \n\n Any combination of categories B to D \n\n Maximum number of machines - 2005 Act large casino:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n Maximum number of machines - 2005 Act small casino:  Up to a maximum of 80 \n\n Any combination of categories B to D - subject to a machine to table ratio 2:1 \n\n Maximum number of machines - 1968 Act casino:  Up to a maximum of 20 \n\n Any combination of categories B to D -  **or**  any number of C or D machines instead \n\n"}
{"id": "1359", "section": " B3 gaming machines ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines", "content": " B3 machines can only be made available in casino, betting shops, tracks with pool betting, bingo halls or adult gaming centres. \n\n You must have one of the following types of licence to make them available: \n\n* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Adult Gaming Centre (AGC) licence](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)  .\n\n If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business. \n\n"}
{"id": "1360", "section": " B3 gaming machines ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (categories B3 and B4) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on casino, betting or AGC premises must comply with our gaming machine technical standards. \n\n"}
{"id": "1361", "section": " B3 gaming machines ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines", "content": " Category B1, B2, and B3 gaming machines must be tested by an independent  [test house](/licensees-and-businesses/page/test-houses)  to ensure they comply with the technical standards in full. Test houses are also sometimes referred to as test labs. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD)  . \n\n"}
{"id": "1362", "section": " B3 gaming machines ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines", "content": " B3 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n The manufacturer will decide on the game RTP. \n\n There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game. \n\n The value displayed must be verified either by the manufacturer or accredited test lab for categories B1, B2, B3 and B3A. \n\n"}
{"id": "1363", "section": " B3 gaming machines ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Gaming-machine-testing-strategy \n\n application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page   \n B2 gaming machines](/licensees-and-businesses/guide/page/b2-gaming-machines)  [Next page   \n B3A gaming machines](/licensees-and-businesses/guide/page/b3a-gaming-machines) \n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1364", "section": " B3A gaming machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines", "content": " There are duties to be paid on gaming machines. You should read this information in conjunction with the  [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110)  .  These products are gaming machines and not lottery products. However, the type of game is limited to \u2018lottery style games-. \n\n The game may appear to offer the player the illusion of some type of gamble or interaction as with other types of gaming machines, but the outcome of the game is predetermined by the virtual lottery ticket that the machine selects when the game starts. \n\n"}
{"id": "1365", "section": " B3A gaming machines ", "subsection": "B3A gaming machines requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines", "content": " Maximum stake:  \u00a32  Maximum prize:  \u00a3500  Permitted location:  Members- club or miners- welfare institute only  Maximum number of machines:  Up to a maximum of 1 \n\n"}
{"id": "1366", "section": " B3A gaming machines ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines", "content": " B3A machines can only be made available in: \n\n* [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - for example, working men-s clubs, branches of the Royal British Legion and clubs with political ties, or\n* Miners- welfare institutes -  [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain)  .\n\n Category B3A machines  **cannot**  be sited in commercial clubs. You must have a club machine permit from your local licensing authority to make them available. \n\n If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business. \n\n"}
{"id": "1367", "section": " B3A gaming machines ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (category B3A) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on club or miners welfare institute premises must comply with our gaming machine technical standards. \n\n"}
{"id": "1368", "section": " B3A gaming machines ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines", "content": " You must ensure these gambling products have been tested by a  [test house](/licensees-and-businesses/page/test-houses)  before they are released to the market. Test houses are also sometimes referred to as test labs. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD)  . \n\n"}
{"id": "1369", "section": " B3A gaming machines ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines", "content": " B3A machines must display the actual percentage return to player for each lottery class. \n\n The value displayed must be verified either by the manufacturer or accredited test lab for categories B1, B2, B3 and B3A. \n\n"}
{"id": "1370", "section": " B3A gaming machines ", "subsection": "Lottery ticket vending machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines", "content": " Tickets in the following types of lottery can be sold by means of a  [lottery ticket vending machine](/licensees-and-businesses/guide/lottery-ticket-vending-machines)  . \n\n This includes tickets in a: \n\n* small society lottery (registered with a local authority)\n* large society lottery (licensed by the Gambling Commission)\n* private society lottery.\n\n This type of machine usually dispenses a scratchcard or pull-tab lottery ticket. There must be no element of skill or game play required by the purchaser and the machine must not determine the outcome of the lottery or display the result within an interval of less than one hour if it is to avoid being classed as a gaming machine and subject to the requirements for gaming machines. \n\n See our guidance on  [comparing lottery ticket dispensers and category B3A gaming machines (PDF)](//assets.ctfassets.net/j16ev64qyf6l/3ZWiJwRD8jihv9HEXYIQfI/09ec0ff7b17aef37a142074ef0b5eea0/Comparing-lottery-ticket-dispensers-and-category-b3a-gaming-machines-quick-guide__1_.pdf)  for detailed information about the differences between the two machines. \n\n###  Manufacture and supply of lottery ticket vending machines\n\n You do not usually need a licence to manufacture or supply a genuine lottery ticket vending machine to someone lawfully promoting a lottery. \n\n Suppliers of lottery ticket vending machines must ensure that the services they offer do not constitute promoting a lottery - unless they have the necessary permission. \n\n For more information see our advice on  [organising small lotteries (PDF)](//assets.ctfassets.net/j16ev64qyf6l/41lzKMqOjNtgm2YUpem4OG/12065b4ada538e3863807dc51b9ff7c2/Organising-small-lotteries.pdf)  and  [promoting society and local authority lotteries](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  . They contain details on where, and to whom, you can sell tickets for each kind of lottery and what permissions you'll need. \n\n"}
{"id": "1371", "section": " B3A gaming machines ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Gaming-machine-testing-strategy \n\n application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page   \n B3 gaming machines](/licensees-and-businesses/guide/page/b3-gaming-machines)  [Next page   \n B4 gaming machines](/licensees-and-businesses/guide/page/b4-gaming-machines) \n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1372", "section": " B4 gaming machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines", "content": " There are duties to be paid on gaming machines. You should read this information in conjunction with the  [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110)  . "}
{"id": "1373", "section": " B4 gaming machines ", "subsection": "B4 gaming machines requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines", "content": " Maximum stake:  \u00a32  Maximum prize:  \u00a3400  Permitted locations: * members' club, miners- welfare club or commercial club\n* bingo premises\n* adult gaming centre\n* betting shops\n* tracks with pool betting\n* 2005 Act and 1968 Act casinos.\n Maximum number of machines - members' club, miners- welfare club or commercial club  Up to a maximum of 3 \n\n Maximum number of machines - bingo premises and adult gaming centre  Up to a maximum of 20% of the total number of machines available for use on the premises \n\n Maximum number of machines - betting shops and tracks with pool betting  Up to a maximum of 4 \n\n Any combination of categories B to D \n\n Maximum number of machines - 2005 Act large casino:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n Maximum number of machines - 2005 Act small casino:  Up to a maximum of 80 \n\n Any combination of categories B to D - subject to a machine to table ratio 2:1 \n\n Maximum number of machines - 1968 Act casino:  Up to a maximum of 20 \n\n Any combination of categories B to D -  **or**  any number of C or D machines instead \n\n"}
{"id": "1374", "section": " B4 gaming machines ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines", "content": " B4 machines can only be made available in casino, betting shops, tracks with pool betting, bingo halls, adult gaming centres, members' clubs, miners- welfare clubs or commercial clubs. \n\n [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - for example, working men-s clubs, branches of the Royal British Legion and clubs with political ties - and Miners- welfare institutes -  [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain)  may site up to three machines from categories B3A, B4, C or D (only one can be B3A) with a club machine permit. \n\n [Commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club)  may site up to three machines from categories B4, C or D (not B3A machines). \n\n AGC and bingo premises licences granted before 13 July 2011 are entitled to make available four (for AGC) or eight (for bingo) category B3/B4 gaming machines, or 20% of the total number of gaming machines, whichever is the greater. \n\n You must have one of the following to make them available: \n\n* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Adult Gaming Centre (AGC) licence](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)\n* gaming machine permit.\n\n If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business. \n\n"}
{"id": "1375", "section": " B4 gaming machines ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (categories B3 and B4) for full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on casino premises must comply with our gaming machine technical standards. \n\n"}
{"id": "1376", "section": " B4 gaming machines ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines", "content": " Category B4, C, and D gaming machines can be tested via an independent  [test house](/licensees-and-businesses/page/test-houses)  or via the manufacturers own processes under strict controls. Test houses are also sometimes referred to as test labs. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD)  . \n\n"}
{"id": "1377", "section": " B4 gaming machines ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines", "content": " B4 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n The manufacturer will decide on the game RTP. \n\n There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game. \n\n"}
{"id": "1378", "section": " B4 gaming machines ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Gaming-machine-testing-strategy \n\n application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page   \n B3A gaming machines](/licensees-and-businesses/guide/page/b3a-gaming-machines)  [Next page   \n C gaming machines](/licensees-and-businesses/guide/page/c-gaming-machines) \n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1379", "section": " C gaming machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines", "content": " There are duties to be paid on gaming machines. You should read this information in conjunction with the  [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110) "}
{"id": "1380", "section": " C gaming machines ", "subsection": "Pubs and alcohol licensed premises", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines", "content": " Pubs and other alcohol licensed premises are automatically entitled to two category C or D gaming machines upon notification to the local licensing authority of their intention to make gaming machines available for use. \n\n Licensing authorities can issue gaming machine permits which allow additional category C and D gaming machines to be provided. \n\n Where a gaming machine permit authorises the making available of a specified number of gaming machines in particular premises, this will effectively replace, and not be in addition to, any automatic entitlement to two machines. \n\n"}
{"id": "1381", "section": " C gaming machines ", "subsection": "Members' clubs and miners' welfare institutes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines", "content": " [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - for example working men-s clubs, branches of the Royal British Legion and clubs with political ties - and Miners- welfare institutes  [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain)  may site up to three machines from categories B3A, B4, C or D (only one can be B3A) with a club machine permit. \n\n [Commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club)  may site up to three machines from categories B4, C or D (not B3A machines). \n\n"}
{"id": "1382", "section": " C gaming machines ", "subsection": "C gaming machines requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines", "content": " Maximum stake:  \u00a31  Maximum prize:  \u00a3100  Permitted locations: * pubs\n* licensed FEC\n* members' club, miners- welfare club or commercial club\n* bingo premises\n* adult gaming centre\n* betting shops\n* tracks with pool betting\n* 2005 Act and 1968 Act casinos\n Maximum number of machines - pubs  Up to a maximum of 2 \n\n or, specified amount with a permit from the Local Authority \n\n Maximum number of machines - members' club, miners- welfare club or commercial club  Up to a maximum of 3 \n\n Maximum number of machines - bingo premises, adult gaming centre and FEC  No limit \n\n Maximum number of machines - betting shops and tracks with pool betting  Up to a maximum of 4 \n\n Any combination of categories B to D \n\n Maximum number of machines - 2005 Act large casino:  Up to a maximum of 150 \n\n Any combination of categories B to D - subject to a machine to table ratio 5:1 \n\n Maximum number of machines - 2005 Act small casino:  Up to a maximum of 80 \n\n Any combination of categories B to D - subject to a machine to table ratio 2:1 \n\n Maximum number of machines - 1968 Act casino:  Up to a maximum of 20 \n\n Any combination of categories B to D -  **or**  any number of C or D machines instead \n\n"}
{"id": "1383", "section": " C gaming machines ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines", "content": " Category C machines can only be made available in casino, betting shops, tracks with pool betting, bingo halls, adult gaming centres, members' clubs, miners- welfare clubs, commercial clubs or pubs. \n\n You must have one of the following to make them available: \n\n* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Adult Gaming Centre (AGC) licence](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)\n* [Family Entertainment Centre (FEC) licence](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)\n* alcohol licensed premises\n* gaming machine permit.\n\n If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business. \n\n"}
{"id": "1384", "section": " C gaming machines ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  (category C) for the full details of the technical standards which this category of machine must comply with. \n\n All gaming machines sited on licensed or permitted premises must comply with our gaming machine technical standards. \n\n"}
{"id": "1385", "section": " C gaming machines ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines", "content": " Category B4, C, and D gaming machines can be tested by an independent  [test house](/licensees-and-businesses/page/test-houses)  (sometimes referred to as test labs), or by the manufacturers' own processes under strict controls. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD)  . \n\n"}
{"id": "1386", "section": " C gaming machines ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines", "content": " Category C machines must display the \u201ctheoretical target percentage return to player\u201d. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n The manufacturer will decide on the game RTP. \n\n There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game. \n\n"}
{"id": "1387", "section": " C gaming machines ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Gaming-machine-testing-strategy \n\n application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page   \n B4 gaming machines](/licensees-and-businesses/guide/page/b4-gaming-machines)  [Next page   \n D gaming machines](/licensees-and-businesses/guide/page/d-gaming-machines) \n\n---\n\n Last updated: 18 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1388", "section": " D gaming machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": " There are duties to be paid on gaming machines. You should read this information in conjunction with the  [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110)  Generally, Category D machines are low-stake fruit machine style machines, coin pushers (sometimes called penny falls) or crane grabs. \n\n View and download  [examples of crane-type machines](#4b5lhlWFepkLmusnfWTcCa)  . \n\n Category D machines can be located in the following places: \n\n* casinos\n* betting shops\n* tracks with pool betting\n* bingo premises\n* Adult Gaming Centres (AGCs)\n* members' clubs\n* miners- welfare clubs or commercial clubs\n* Family Entertainment Centres (FECs)\n* pubs\n* travelling fairs\n* unlicensed family entertainment centres (UFECs) with a permit.\n\n However, their use in premises other than adult gaming centres, family entertainment centres, pubs and travelling fairs is unusual. \n\n There are five different combinations of stake and prize for the various types of category D machine. \n\n"}
{"id": "1389", "section": " D gaming machines ", "subsection": "Combinations of stake and prizes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": "\n\n Category D machine combinations |  Combinations  |  Stake  |  Maximum prize  |\n| --- | --- | --- |\n|  D money prize  |  10p  |  \u00a35  |\n|  D non-money prize (other than crane grab machine)  |  30p  |  \u00a38  |\n|  D non-money prize (crane grab machine)  |  \u00a31  |  \u00a350  |\n|  D combined money and non-money prize (other than coin pusher or penny falls machines)  |  10p  |  \u00a38 (of which no more than \u00a35 may be a money prize)  |\n|  D combined money and non-money prize (coin pusher or penny falls machine)  |  20p  |  \u00a320 (of which no more than \u00a310 may be a money prize)  |\n\n"}
{"id": "1390", "section": " D gaming machines ", "subsection": "Pubs and alcohol licensed premises", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": " Pubs and other alcohol licensed premises are automatically entitled to two category C or D gaming machines upon notification to the local licensing authority of their intention to make gaming machines available for use. \n\n Licensing authorities can issue gaming machine permits which allow additional category C and D gaming machines to be provided. \n\n Where a gaming machine permit authorises the making available of a specified number of gaming machines in particular premises, this will effectively replace, and not be in addition to, any automatic entitlement to two machines. \n\n"}
{"id": "1391", "section": " D gaming machines ", "subsection": "Members' clubs and miners' welfare institutes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": " [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - for example, working men-s clubs, branches of the Royal British Legion and clubs with political ties - and Miners- welfare institutes -  [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain)  may site up to three machines from categories B3A, B4, C or D (only one can be B3A) with a club machine permit. \n\n [Commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club)  may site up to three machines from categories B4, C or D (not B3A machines). \n\n Travelling fairs may site any number of category D gaming machines. \n\n"}
{"id": "1392", "section": " D gaming machines ", "subsection": "Bingo machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": " Some category D gaming machines are designed or adapted to play bingo as a prize game. If you have prize gaming permit or a family entertainment centre permit you can make these machines available to play. The machines must comply with our Gaming machine permits code of practice \n\n"}
{"id": "1393", "section": " D gaming machines ", "subsection": "Licences and permits required", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": " If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business. \n\n"}
{"id": "1394", "section": " D gaming machines ", "subsection": "Gaming machine technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": " See our  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  for full details of the technical standards which this category of machine must comply with: \n\n* complex category D\n* non-complex category D machines\n* B3, B4, C and D legacy machines.\n\n All gaming machines must comply with our gaming machine technical standards. \n\n"}
{"id": "1395", "section": " D gaming machines ", "subsection": "Test houses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": " Category B4, C, and D gaming machines can be tested via an independent  [test house](/licensees-and-businesses/page/test-houses)  (sometimes referred to as test labs), or by the manufacturers' own processes under strict controls. \n\n For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the  [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD)  . \n\n"}
{"id": "1396", "section": " D gaming machines ", "subsection": "Return to player (RTP)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": " Category D machines must display the \u201ctheoretical target percentage return to player\u201d unless they are crane grab or penny falls machines. \n\n RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility. \n\n The manufacturer will decide on the game RTP. \n\n There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game. \n\n"}
{"id": "1397", "section": " D gaming machines ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Examples of crane type machines \n\n application/pdf PDF 1.9 MB](//assets.ctfassets.net/j16ev64qyf6l/4b5lhlWFepkLmusnfWTcCa/2c9ccaaf0c70bba4a22e9015cd479c26/Examples-of-crane-type-machines.pdf) [Gaming-machine-testing-strategy \n\n application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page   \n C gaming machines](/licensees-and-businesses/guide/page/c-gaming-machines) \n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1398", "section": " Skill with prize machines (SWPs) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/skill-with-prize-machines", "content": " There are no statutory limits in place regulating stakes and prizes for SWPs, however, the Commission and HMRC are of the view that it is unlikely that a maximum prize greater than \u00a350 would be commercially viable in a genuine skill game. \n\n A voluntary limit had previously been agreed between machine manufacturers and trade bodies, limiting the price of one game to \u00a31 and the maximum prize to \u00a350 (wholesale value). \n\n See the  [quick guide on SWPs (PDF)](//assets.ctfassets.net/j16ev64qyf6l/3PKYyjzZD0Y6YAuAN9kfN1/c1c84857750d6d8f6e2b49814a4f7f33/skill-with-prize-machines-a-quick-guide-for-licensing-officers.pdf)  for more information. \n\n [Previous page   \n Limited prize machines](/licensees-and-businesses/guide/page/limited-prize-machines) \n\n---\n\n Last updated: 14 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1399", "section": " Members' clubs and commercial clubs ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/members-clubs-and-commercial-clubs", "content": " The Gambling Act 2005 created a way of regulating gaming in two distinct types of club. \n\n These are: \n\n* members-clubs (including miners- welfare institutes) and\n* commercial clubs\n\n Both types of clubs must be set-up and mainly run for non-gambling purposes. \n\n There are important differences between the two types of club. These differences also have an impact on the types of gaming which is allowed to take place at either club. \n\n##  What is a members' club?\n\n##  What is a commercial club?\n\n##  Determining a genuine members' club\n\n\n\n---\n\n Last updated: 16 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1400", "section": " Members' clubs and commercial clubs ", "subsection": " What is a members' club?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/members-clubs-and-commercial-clubs", "content": " A members' club is a club which: \n\n* is not created as a commercial enterprise\n* is run for the benefit of its members\n* has at least 25 members\n* is not created or mainly used for gambling activities (with the exception of bridge and whist)\n* is permanent.\n\n **Example:**   \n Members' clubs include working men-s clubs, branches of the Royal British Legion and clubs with political ties. \n\n"}
{"id": "1401", "section": " Members' clubs and commercial clubs ", "subsection": " What is a commercial club?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/members-clubs-and-commercial-clubs", "content": " A commercial club is a club which: \n\n* is set-up for commercial gain (even if it doesn't actually make any money)\n* has at least 25 members\n* is not created or mainly used for gambling activities (with the exception of bridge and whist)\n* is permanent.\n\n **Example:**   \n Commercial clubs include snooker clubs and gyms or sports facilities, where you'd pay to become a member, but have no say in how the club is run. \n\n However, this does not include clubs such as tennis or cricket clubs. Typically, these clubs have a membership committee and constitution. Members elect people into roles such as chairperson or treasurer and can have a say in how the club is run. \n\n"}
{"id": "1402", "section": " Members' clubs and commercial clubs ", "subsection": " Determining a genuine members' club", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/members-clubs-and-commercial-clubs", "content": " The following questions can help to determine a genuine club. \n\n###  Questions about members and organisation\n\n Is the main purpose of the club-s activities something other than providing gaming to its members? \n\n Are profits retained in the club for the benefit of the members? This is the key difference between a members- club and a commercial club. \n\n Are there 25 or more members? \n\n Are there genuine domestic (home) addresses on the register of members? \n\n Are domestic addresses listed for every member? \n\n Are members local to the club? \n\n Do members participate in the activities of the club online? If so, it's less likely to be a genuine members- club. \n\n Do guest arrangements link a member to every guest? \n\n Do guests know the person signing them in? \n\n Are guests attending only for the gaming? \n\n Is the 48 hour rule between applying and becoming a member properly applied? \n\n Are there annual accounts for more than one year? This is an indication that the club is permanent in nature. \n\n###  Questions about the constitution of the club\n\n These include: \n\n Who makes commercial decisions on behalf of the club and what are the governance arrangements? \n\n Are there shareholders or members? Shareholders would indicate a business enterprise linked to a commercial club. \n\n Is the members- club permanently established? \n\n Can people join with annual or quarterly membership? \n\n Are there long term membership benefits? \n\n People joining a club to attend and take part in a \u2018private- event are likely to still be members of the public, particularly if they've only gained membership status shortly before the event. \n\n Whether or not alcohol is served does not affect the status of the club. \n\n"}
{"id": "1403", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/members-clubs-and-commercial-clubs", "content": "* [Members' clubs and commercial clubs](#)\n* [What is a members' club?](#what-is-a-members-club)\n* [What is a commercial club?](#what-is-a-commercial-club)\n* [Determining a genuine members' club](#determining-a-genuine-members-club)\n\n [Print this guide](#) "}
{"id": "1404", "section": "8.1.2 - Display of licensed status \u2013 B2B operators", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-2-display-of-licensed-status-b2b-operators", "content": " Applies to: \n\n All gaming machine technical, gambling software and host licences \n\n\n>  [Read additional guidance on the technical requirements](/licensees-and-businesses/page/display-of-licensed-status-technical-requirements)  contained within this section. \n> \n> \n\n1. Licensees offering the supply of gaming machines or gambling software on websites must: \n\n\n- display the following information on the first page of the website which offers gaming machines or gambling software in reliance on the licence:\n\n\t1. a statement that they are licensed and regulated by the Gambling Commission;\n\t2. their account number; and\n\t3. a link (which will be supplied by the Commission) to their current licensed status as recorded on to the Commission-s website.- display at least the information at a above on each page of the website which offers gaming machines or gambling software in reliance on the licence; and\n- where they offer on pages of, or by means of a link from, their website, the supply of gaming machines or gambling software which are not provided in reliance on their licence, clearly distinguish those products which are regulated by the Commission from those which are not.\n\n- Such statement, account number and link must be in the format, provided by the means, and contain the information from time to time specified by the Commission in its technical standards applicable to the kind of facilities for gambling provided in accordance with this licence or otherwise notified to licensees for the purposes of this condition.\n"}
{"id": "1405", "section": "8.1.3 - Display of licensed status \u2013 societies and local authorities", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-3-display-of-licensed-status-societies-and-local-authorities", "content": " Applies to: \n\n All lottery operating licences issued to non-commercial societies, local authorities and external lottery managers \n\n\n>  [Read additional guidance on the technical requirements](/licensees-and-businesses/page/display-of-licensed-status-technical-requirements)  contained within this section. \n> \n> \n\n1. Licensees offering the supply of lotteries on websites or mobile applications must display on every screen from which customers are able to access lottery products provided in reliance of this licence: \n\n\n- a statement that they are licensed and regulated by the Gambling Commission;\n- their account number; and\n- a link (which will be supplied by the Commission) to their current licensed status as recorded on the Commission-s website.\n\n- Such statement, account number and link must be in the format, provided by the means, and contain the information from time to time specified by the Commission.\n"}
{"id": "1406", "section": "2.3.1 - Technical standards", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-3-1-technical-standards", "content": " Applies to: \n\n All non-remote gaming machine technical and gambling software licences and remote operating licences, including remote gaming machine technical, remote gambling software and betting ancillary remote licences, but not remote betting intermediary (trading rooms only) licences \n\n1. Licensees must comply with the Commission-s technical standards and with requirements set by the Commission relating to the timing and procedures for testing.\n"}
{"id": "1407", "section": "Gaming machine testing strategy", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-testing-strategy", "content": " We set technical standards for gaming machines and gambling software and make arrangements for the administration of tests of compliance with those standards. \n\n We provide for the enforcement of standards and submission to tests by attaching conditions to operating licences. \n\n"}
{"id": "1408", "section": "Gaming machine testing strategy", "subsection": "Technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-testing-strategy", "content": " As a gambling software and gaming machine technical licence holder you must comply with the technical standards and with requirements relating to the timing and procedures for testing. \n\n The Gaming machine testing strategy sets out the testing requirements for each set of standards. \n\n This includes who can test against the standards, what will need to be tested and the deadlines for testing. It discusses the testing strategy for assessing compliance with the machine standards for categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable games, cashless payment machine systems, linked progressives and wireless networks. \n\n It also covers system integration testing and commercial site testing. \n\n We are aware that testing cannot be completed prior to release for new gaming machines coming on to the market in the first few months without causing substantial delays. This has been taken into account in this strategy.  This testing strategy should be read alongside the  [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards)  for each category of gaming machine, setting out the timetable for compliance. \n\n"}
{"id": "1409", "section": "Gaming machine testing strategy", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-testing-strategy", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Gaming-machine-testing-strategy \n\n application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf)\n\n---\n\n Last updated: 20 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1410", "section": "Further guidelines from the Commission regarding Russian sanctions", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/further-guidelines-from-the-commission-regarding-russian-sanctions", "content": " 04 April 2022 \n\n"}
{"id": "1411", "section": "Further guidelines from the Commission regarding Russian sanctions", "subsection": "Do you think you have breached the UK-s financial sanctions regime?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/further-guidelines-from-the-commission-regarding-russian-sanctions", "content": "###  Yes\n\n* report any financial sanctions breaches to OFSI\n* gambling businesses should also consider whether reporting to the UK Financial Intelligence Unit (UKFIU) is appropriate in the circumstances (in addition to any required reporting to the OFSI).\n\n In such circumstances, businesses should be considering whether (as a result of the financial sanctions breach) to request a Defence Against Money Laundering (DAML) or Defence against Terrorist Financing (DATF) from the UKFIU following the suspicious activity report (SAR) process, if there is knowledge or suspicion of money laundering or terrorist financing, as required under  [the Proceeds of Crime Act 2002 (POCA) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents)  and  [the Terrorism Act 2000 (TACT) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2000/11/contents)  . Any DAML OR DATF must always be in relation to carrying out a \u201cprohibited act\u201d under POCA or TACT. \n\n Following the submission of any SAR to the UKFIU, report such a submission to the Commission under  [Licence Condition 15.2.1(15)](/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events)  of the LCCP providing the SAR-s unique reference number (in five working days). \n\n###  No\n\n* businesses should have systems in place to prevent sanctions breaches and to monitor and review this risk area closely (including reviewing and updating money laundering and terrorist financing risk assessments if required)\n* businesses have a general obligation to inform the Commission of any matters that will have a material impact on their business or their ability to conduct licensed activities compliantly and consistently with the licensing objectives under  [Ordinary Code Provisions 8.1.1](/licensees-and-businesses/lccp/condition/8-1-1-information-requirements-ordinary-code)  of the LCCP.\n"}
{"id": "1412", "section": "Further guidelines from the Commission regarding Russian sanctions", "subsection": "Are you being investigated for a potential sanctions breach?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/further-guidelines-from-the-commission-regarding-russian-sanctions", "content": "###  Yes\n\n If yes: \n\n* report this to the Commission under  [Licence Condition 15.2.1(10)](/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events)  of the LCCP (in five working days).\n\n###  No\n\n If no: \n\n* businesses should have systems in place to prevent sanctions breaches and to monitor and review this risk area closely (including reviewing and updating money laundering and terrorist financing risk assessments if required)\n* businesses have a general obligation to inform the Commission of any matters that will have a material impact on their business or their ability to conduct licensed activities compliantly and consistently with the licensing objectives under  [Ordinary Code Provisions 8.1.1](/licensees-and-businesses/lccp/condition/8-1-1-information-requirements-ordinary-code)  of the LCCP.\n"}
{"id": "1413", "section": "HM Treasury publish updated list of high risk third jurisdictions", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/hm-treasury-publish-updated-list-of-high-risk-third-jurisdictions", "content": " 25 March 2022 \n\n"}
{"id": "1414", "section": "Public statement from the FATF on the situation in Ukraine", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/public-statement-from-the-fatf-on-the-situation-in-ukraine", "content": " 08 March 2022 \n\n"}
{"id": "1415", "section": "Important Russian sanctions update from the Gambling Commission", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/important-russian-sanctions-update-from-the-gambling-commission", "content": " 28 February 2022 \n\n"}
{"id": "1416", "section": "Publication of HM Treasury-s Annual Supervision Report (2019 to 2020)", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/publication-of-hm-treasurys-annual-supervision-report-2019-to-2020", "content": " 26 November 2021 \n\n"}
{"id": "1417", "section": "HM Treasury-s national risk assessment of proliferation financing ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/hm-treasurys-national-risk-assessment-of-proliferation-financing", "content": " 23 September 2021 \n\n"}
{"id": "1418", "section": "Latest UKFIU SARs Report Booklet (August 2021)", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/latest-ukfiu-sars-report-booklet-august-2021", "content": " 20 August 2021 \n\n"}
{"id": "1419", "section": "New UKFIU podcast: virtual assets", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/new-ukfiu-podcast-virtual-assets", "content": " 16 August 2021 \n\n"}
{"id": "1420", "section": "Guidance: OFSI webinars", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/guidance-ofsi-webinars", "content": " 06 July 2021 \n\n"}
{"id": "1421", "section": "Guidance: OFSI webinars", "subsection": "New webinar released by OFSI", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/guidance-ofsi-webinars", "content": " The Office of Financial Sanctions Implementation (OFSI) have recently hosted a webinar on the reporting requirements that accompany an OFSI  [licence (opens in new tab)](https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDAsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTA2MjUuNDI0MDM4MzEiLCJ1cmwiOiJodHRwczovL3d3dy5nb3YudWsvZ3VpZGFuY2UvbGljZW5jZXMtdGhhdC1hbGxvdy1hY3Rpdml0eS1wcm9oaWJpdGVkLWJ5LWZpbmFuY2lhbC1zYW5jdGlvbnMifQ.xYoN3Ho5LgirwhfiZlOnjun2TVsEKXTLgmKY8FhSDos/s/1005812462/br/108433080809-l)  . \n\n The webinar provides information on reporting best practice and what common mistakes to avoid when reporting against an OFSI licence. \n\n This licence reporting webinar, along with other recent OFSI webinars, can be accessed through  [OFSI Webinars (opens in new tab)](https://www.gov.uk/government/publications/ofsi-webinars)  page on the  [GOV.UK (opens in new tab)](https://www.gov.uk/)  website. \n\n"}
{"id": "1422", "section": "New UKFIU podcast: Fraud-Vulnerable Persons SARs", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/new-ukfiu-podcast-fraud-vulnerable-persons-sars", "content": " 29 June 2021 \n\n"}
{"id": "1423", "section": "What gambling operators should do if they find dye-stained bank notes", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/what-gambling-operators-should-do-if-they-find-dye-stained-bank-notes", "content": " 29 June 2021 \n\n"}
{"id": "1424", "section": "New UKFIU \u2018SARs in Action- publication", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/new-ukfiu-sars-in-action-publication", "content": " 16 June 2021 \n\n"}
{"id": "1425", "section": "NCA's National Strategic Assessment of Serious and Organised Crime", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/ncas-national-strategic-assessment-of-serious-and-organised-crime", "content": " 10 June 2021 \n\n"}
{"id": "1426", "section": "Updated CPS guidance relating to The Proceeds of Crime Act 2002", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/updated-cps-guidance-relating-to-the-proceeds-of-crime-act-2002", "content": " 09 June 2021 \n\n"}
{"id": "1427", "section": "New FATF guidance for risk-based supervision", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/new-fatf-guidance-for-risk-based-supervision", "content": " 10 May 2021 \n\n"}
{"id": "1428", "section": "Revision to guidance for remote and non-remote casino operators ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/revision-to-guidance-for-remote-and-non-remote-casino-operators", "content": " 11 February 2021 \n\n"}
{"id": "1429", "section": "UK Financial Intelligence Unit podcast", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/uk-financial-intelligence-unit-podcast", "content": " 20 January 2021 \n\n"}
{"id": "1430", "section": "Changes to UK financial sanctions framework", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/changes-to-uk-financial-sanctions-framework", "content": " 24 December 2020 \n\n"}
{"id": "1431", "section": "Gambling Commission risk assessment published", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/gambling-commission-risk-assessment-published", "content": " 18 December 2020 \n\n"}
{"id": "1432", "section": "HM Treasury national risk assessment 2020", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/hm-treasury-national-risk-assessment-2020", "content": " 17 December 2020 \n\n"}
{"id": "1433", "section": "Revision of anti-money laundering guidance and advice", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/revision-of-anti-money-laundering-guidance-and-advice", "content": " 13 November 2020 \n\n"}
{"id": "1434", "section": "Frozen assets reporting 2020", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/notice/frozen-assets-reporting-2020", "content": " 04 September 2020 \n\n"}
{"id": "1435", "section": " Emerging money laundering and terrorist financing risks from June 2022 ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-june-2022", "content": " 24 June 2022 \n\n Our latest emerging risks update looks at the money laundering risks associated with operators failing to comply with data protection requests, under the  [Data Protection Act 2018 (DPA) (opens in new tab)](https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted)  , from law enforcement, the addition of Gibraltar to the Financial Action Task Force-s (FATF) \u2018grey list- and common operator failings, including other general risk areas. \n\n"}
{"id": "1436", "section": " Emerging money laundering and terrorist financing risks from June 2022 ", "subsection": "Failure to comply with DPA requests", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-june-2022", "content": " The Commission has come across instances of operators failing to comply with DPA requests from law enforcement. This includes instances where customer accounts have been closed by operators following a DPA request from the police. \n\n Operators are reminded that such actions can significantly hinder any police investigations and can lead to a potential breach of sections 342 and 333A of the  [Proceeds of Crime Act 2002 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents)  under the offences of \u2018prejudicing an investigation- and \u2018tipping off-. \n\n\n>  Such a breach is a criminal offence with a maximum imprisonment term of 5 years for the \u2018prejudicing an investigation- offence and a maximum imprisonment term of 2 years for the \u2018tipping off- offence. \n> \n> \n\n Operators must carefully consider their actions upon receipt of a DPA request from law enforcement, consider the consequences of their actions and liaise with the law enforcement agency. \n\n Further information can be found in Paragraphs 8.87 to 8.89 of the Gambling Commission-s  [prevention of money laundering and combating the financing of terrorism guidance](/manual/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  . \n\n"}
{"id": "1437", "section": " Emerging money laundering and terrorist financing risks from June 2022 ", "subsection": "Updated FATF \u2018grey list-", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-june-2022", "content": " Gibraltar has been added to the list of jurisdictions that are under an increased level of monitoring by the Financial Action Task Force (FATF). Such jurisdictions are placed on the FATF-s \u2018grey list' due to strategic deficiencies in their regimes to counter money laundering, terrorist financing and proliferation financing. The current list of jurisdictions is as follows: \n\n* Albania\n* Barbados\n* Burkina Faso\n* Cambodia\n* Cayman Islands\n* Gibraltar\n* Haiti\n* Jamaica\n* Jordan\n* Mali\n* Morocco\n* Myanmar\n* Nicaragua\n* Pakistan\n* Panama\n* Philippines\n* Senegal\n* South Sudan\n* Syria\n* Turkey\n* Uganda\n* United Arab Emirates\n* Yemen\n\n Malta has been removed from the FATF's 'grey list'. \n\n Operators are reminded to conduct robust due diligence checks in any business and customer relationships which are associated to the above jurisdictions in order to mitigate the risk of money laundering and terrorist financing, including proliferation financing. \n\n"}
{"id": "1438", "section": " Emerging money laundering and terrorist financing risks from June 2022 ", "subsection": "Common operator failings", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-june-2022", "content": " Ongoing regulatory action against operators has shown the following failings, which carry significant money laundering risks. These include failures to: \n\n* establish and maintain policies, controls and procedures to mitigate and effectively manage the risks of money laundering and terrorist financing identified in a risk assessment\n* establish and maintain appropriate risk-sensitive policies and procedures\n* appropriately scrutinise transactions throughout customer business relationships and obtain Source Of Funds (SOF) evidence in accordance with the customer-s risk profile\n* establish and maintain adequate customer due diligence measures, including, but not restricted to, scrutiny of transactions undertaken throughout the course of the business relationship (including, where necessary, the SOF) to ensure that the transactions were consistent with their knowledge of the customer, the customer-s business and risk profile.\n\n Further information on regulatory action the Commission has undertaken can be found on our  [public statements](/public-register/public-statements/full)  page. \n\n"}
{"id": "1439", "section": " Emerging money laundering and terrorist financing risks from June 2022 ", "subsection": "General risks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-june-2022", "content": " The Commission is also reminding operators of ongoing, significant risks that they should be vigilant against. This includes risks associated with money services businesses, the acceptance of e-wallet payments from customers and the risk of \u2018mule accounts-. \n\n For further information on these risk areas and how to mitigate the chance of such risks from occurring, please refer to our  [money laundering and terrorist financing risks assessment of the gambling industry](/guidance/The-money-laundering-and-terrorist-financing-risks-within-the-British-gambling-industry)  . \n\n [Previous page   \n Emerging money laundering and terrorist financing risks](/licensees-and-businesses/guide/emerging-anti-money-laundering-risks)  [Next page   \n Emerging money laundering and terrorist financing risks from February 2022](/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-february-2022) \n\n---\n\n Last updated: 24 June 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1440", "section": " Emerging money laundering and terrorist financing risks from February 2022 ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-february-2022", "content": " 10 February 2022 \n\n Our latest emerging risks update covers the risks associated with having inadequate money laundering and terrorist financing risk assessments in place (including policies, procedures and controls), insufficient due diligence checks on third party providers and or business relationships, along with the use of Scottish notes and pre-paid cards by customers. \n\n"}
{"id": "1441", "section": " Emerging money laundering and terrorist financing risks from February 2022 ", "subsection": "Improvements needed in gambling operators- money laundering and terrorist financing risk assessments (including policies, procedures and controls)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-february-2022", "content": " The Gambling Commission expects to see significant improvements by licensees around their money laundering and terrorist financing controls. \n\n Licensees should: \n\n* be aware of the mandatory requirement under  [Licence Condition 12.1.1 of the Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/condition/12-1-1-anti-money-laundering-prevention-of-money-laundering-and-terrorist)  (LCCP) which stipulates that gambling businesses must conduct an assessment of the risks of their business being used for money laundering and terrorist financing and have appropriate policies , procedures and controls in place to mitigate the risk of money laundering and terrorist financing\n* be aware of the Commission-s guidance for  [casinos](/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities)  and  [other gambling businesses](/licensees-and-businesses/page/for-all-other-gambling-businesses-aml-responsibilities)  to assist with compliance, which sets out how to approach implementing a risk-based approach into your gambling business.\n\n There are too many instances being identified where licensees are failing to meet the requirements of the  [The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (opens in new tab)](https://www.legislation.gov.uk/uksi/2017/692/contents/made)  [1](#ref-1)  and the LCCP. We would urge all licensees to review their current controls to ensure that they are fully compliant with Licence condition 12.1.1. \n\n To assist licensees, we have published the  [Raising Standards for consumers - Compliance and Enforcement Report 2020 to 2021](/report/raising-standards-for-consumers-compliance-and-enforcement-report-2020-to)  . The Report highlights failings we have identified and includes some examples of good practice to consider. \n\n We will take regulatory action (which can include suspension and revocation of licences) where we identify significant failings by licensees. Further information about the action we have taken can be found on the Commission-s  [regulatory actions](/public-register/regulatory-actions)  page. \n\n 1  applicable to casinos only \n\n"}
{"id": "1442", "section": " Emerging money laundering and terrorist financing risks from February 2022 ", "subsection": "Due diligence checks on third party business relationships and business investors", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-february-2022", "content": " The Commission has become aware of instances of gambling operators failing to conduct sufficient due diligence measures in their third-party business relationships (including where licensees have received third party investment or entered into white label partnerships). \n\n White label partnerships have been noted as high risk specifically for anti-money laundering failures in the Commission-s  [current money laundering and terrorist financing risk assessment of Britain's gambling industry](/guidance/The-money-laundering-and-terrorist-financing-risks-within-the-British-gambling-industry)  . \n\n Gambling operators are required to take account of such publications under Licence Condition 12.1.1(3) of the  [LCCP](/licensees-and-businesses/lccp)  . Further information on white label partnerships can be found in the Commission-s publication  ['Reminder to licensees regarding white label gambling websites-](/licensees-and-businesses/page/reminder-to-licensees-regarding-white-label-gambling-websites)  . \n\n The Commission-s guidance for both  [casino](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  and  [other gambling operators](/licensees-and-businesses/page/for-all-other-gambling-businesses-aml-responsibilities)  notes the following: \n\n \u2018Operators should also give due consideration to the money laundering risks posed by their business-to-business relationships, including any third parties they contract with. The assessment of these risks are based, among other things, on the risks posed to the operator by the jurisdictional location of their third-party and any relevant domestic anti-money laundering legislation they must comply with, transactions and arrangements with business associates and third-party suppliers such as payment providers and processors, including their beneficial ownership and source of funds. Effective management of third-party relationships should assure operators that the relationship is a legitimate one, and that they can evidence why their confidence is justified-. \n\n In one case study a gambling operator failed to conduct sufficient checks on the source of funds from an investment that had originated from cryptoassets (which was then converted to Sterling when it was invested into the gambling business). This case study highlights failings with the licensed business, including: failure to establish the source of funds for the originating cryptoassets; transactional risks of asset exchange and jurisdictional risks due to the sources of funds originating from a high risk jurisdiction. \n\n There have been repeated examples of gambling operators failing to consider jurisdictional risk in relation to these business relationships. The Commission-s guidance for both casino and other gambling operators highlights the importance of considering jurisdictional risk. These risks are heightened where gambling operators are conducting business or customer relationships with sanctioned jurisdictions as this is a breach of the  [Sanctions and Anti-Money Laundering Act 2018 (SAMLA) (opens in new tab)](https://www.legislation.gov.uk/ukpga/2018/13/contents/enacted)  (for example) and international law. Further information can be found on the  [GOV.UK (opens in new tab)](https://www.gov.uk/guidance/uk-sanctions)  website. \n\n Please see the April and July 2020 e-bulletins for more information on the risks associated with cryptoasset payments and the importance of operators conducting robust due diligence measures in their third-party business relationships. \n\n By failing to consider the risks associated with such relationships, operators run the risk of breaching the following: \n\n* Licence Condition 12.1.1(1) of the LCCP which requires that operators \u2018must conduct an assessment of the risks of their business being used for money laundering and terrorist financing-\n* Licence Condition 12.1.1(3) which requires that operators \u2018take into account any applicable learning or guidelines published by the Gambling Commission from time to time-\n* Part 7 of the  [Proceeds of Crime Act 2002 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents)  and Part 3 of the  [Terrorism Act 2000 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2000/11/contents)  which requires that a suspicious activity report (SAR) must be submitted to the UK Financial Intelligence Unit wherever there is knowledge or suspicion of money laundering or terrorist financing. Please refer to the May 2021 e-bulletin below which provides advice on how to submit quality SARs.\n"}
{"id": "1443", "section": " Emerging money laundering and terrorist financing risks from February 2022 ", "subsection": "Scottish notes and pre-paid cards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-february-2022", "content": " The significant, potential money laundering risks associated with the use of Scottish notes and pre-paid cards have been highlighted separately in the Commission-s current money laundering and terrorist financing risk assessment of Britain's gambling industry. However, there is now also an increased risk of Scottish notes being used to top up pre-paid cards. \n\n Operators should remain curious as to the source of customer funds and conduct ongoing customer monitoring to ensure that customer spending levels align with your knowledge of their affordability to gamble. The Commission-s  [Raising Standards for consumers - Compliance and Enforcement report 2019 to 2020](/report/raising-standards-for-consumers-compliance-and-enforcement-report-2019-20/anti-money-laundering-and-counter-terrorist-nancing)  shows the \u2018good practice- techniques gambling operators should be conducting in order to ensure compliance with their legal responsibilities. \n\n [Previous page   \n Emerging money laundering and terrorist financing risks from June 2022](/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-june-2022)  [Next page   \n Emerging money laundering and terrorist financing risks from May 2021](/licensees-and-businesses/guide/page/emerging-aml-risks-from-may-2021) \n\n---\n\n Last updated: 15 March 2023 \n\n Show updates to this content  Following an audit corrected link formatting issues only. \n\n"}
{"id": "1444", "section": " Emerging money laundering and terrorist financing risks from May 2021 ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-may-2021", "content": " 28 May 2021 \n\n Our latest emerging risks bulletin looks at innovations in cryptoassets, the quality of suspicious activity report (SAR) submissions, insufficient due diligence checks, the threat of organised crime and the latest podcast from the UK-s Financial Intelligence Unit. \n\n"}
{"id": "1445", "section": " Emerging money laundering and terrorist financing risks from May 2021 ", "subsection": "Innovations in the cryptoasset market", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-may-2021", "content": " The Commission is reiterating the importance of operators- responsibilities under Licence Condition 12.1.1 (1) of The  [LCCP](/licensees-and-businesses/lccp/online)  which requires licensees to conduct an assessment of the risks their businesses face from money laundering and terrorist financing upon the introduction of new products or technology or new methods of customer payment. \n\n The cryptoasset market is constantly evolving due to increasing popularity and product innovations e.g., \u2018non-fungible tokens-  [\u2020](#ref-\u2020)  . Licence Condition 12.1.1.(3) requires operators to take account of any applicable learning or guidelines published by the Commission on this subject. Cryptoasset payments have been rated high risk in our  [current publication](/guidance/The-money-laundering-and-terrorist-financing-risks-within-the-British-gambling-industry)  of the money laundering and terrorist financing risks within Great Britain-s gambling industry (2020 version). Operators are also required to submit a Key Event to the Commission under Licence Condition 15.2.1(8) wherever there are changes in payment methods. \n\n The  [UK's Crown Prosecution Service (CPS) (opens in new tab)](https://www.riskscreen.com/kyc360/news/uk-prosecutor-expects-crypto-scams-to-increase-but-numbers-remain-low-for-now/)  expects to see an increase in the number of Bitcoin and cryptoasset related scams in the coming years and the Commission encourages operators to remain vigilant to such changes and update their money laundering and terrorist financing risk assessments accordingly. \n\n Also, to assist with implementing a risk-based approach, the Financial Action Task Force (FATF), the inter-governmental watchdog that establishes standards for anti-money laundering and know-your-customer requirements, has published both new standards for implementation of a  [risk-based approach (opens in new tab)](https://www.fatf-gafi.org/media/fatf/documents/Risk-Based-Approach-Supervisors.pdf)  and  [new draft guidance (opens in new tab)](http://www.fatf-gafi.org/media/fatf/documents/recommendations/March%202021%20-%20VA%20Guidance%20update%20-%20Sixth%20draft%20-%20Public%20consultation.pdf)  for decentralised platforms. Operators must familiarise themselves with FATF-s guidance to help combat money laundering and terrorist financing and implement such learning into their business. \n\n"}
{"id": "1446", "section": " Emerging money laundering and terrorist financing risks from May 2021 ", "subsection": "Quality of suspicious activity report (SAR) submissions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-may-2021", "content": " The National Crime Agency (NCA) has published  [guidance (opens in new tab)](https://www.nationalcrimeagency.gov.uk/who-we-are/publications/446-guidance-on-submitting-better-quality-sars-1/file)  providing information on submitting quality SARs. The guidance acts as a useful checklist for what information should be included in a SAR to ensure the maximum impact from the information provided. During the COVID-19 pandemic, the NCA has seen an increase in SAR submissions and it is vital that operators submit a SAR to the United Kingdom-s Financial Intelligence Unit (UKFIU) whenever there is knowledge or suspicion of money laundering or terrorist financing (as required under The  [Proceeds of Crime Act 2002 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents)  (\u2018PoCA-) and The  [Terrorism Act 2000 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2000/11/contents)  (\u2018TACT-)). Failure to do so can result in committing a criminal offence. \n\n Furthermore, operators are also reminded of the need to submit quality SARs as this will aid the UKFIU if further investigations need to be carried out i.e., with other law enforcement agencies. Operators are also reminded that failure to submit a Defence Against Money Laundering (DAML) SAR to the UKFIU (when needing to commit a prohibited act) could be a criminal offence under PoCA and TACT. Examples of prohibited acts include: \n\n* transferring customer balances when a suspicion has been formed\n* retaining customer-s account balance once a suspicion has been formed\n* moving a customer-s account balance within your business to a different account, once a suspicion has been formed.\n\n Operators are also reminded that a corresponding SAR Key Event which includes the SAR-s unique reference number (URN) must also be submitted under Licence Condition 15 of The  [LCCP](/licensees-and-businesses/lccp/online)  . \n\n"}
{"id": "1447", "section": " Emerging money laundering and terrorist financing risks from May 2021 ", "subsection": "Insufficient due diligence measures, the threat of organised crime and customers from high risk third jurisdictions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-may-2021", "content": " The Commission has come across various examples of operators failing to sufficiently scrutinise the source of customer funds. It is becoming increasingly important for operators to carry out sufficient due diligence checks as the threat of serious and organised crime increases globally. Failure to conduct sufficient due diligence checks becomes even more problematic (for example) as: \n\n* the threat from organised crime infiltrating businesses remains significant.This year-s  [EU Serious Organized Crime Threat Assessment 2021 (opens in new tab)](https://www.europol.europa.eu/activities-services/main-reports/european-union-serious-and-organised-crime-threat-assessment)  states that trade in illegal drugs continues to \u2018dominate- the world of organised crime in the EU accounting for a large portion of criminal profits, money laundering and violence linked to organised crime\n* if a customer is from a high-risk third country.\n\n The UK government has added Pakistan to the list of undesirable 21 high-risk countries with unsatisfactory money laundering and terrorist financing controls. This list of 21 countries replicates the list of countries named by FATF as high-risk or under increased monitoring. \n\n The full list of high-risk third countries under Schedule 3ZA of  [The Money Laundering and Terrorist Financing (Amendment) (High-Risk Countries) Regulations 2021 (opens in new tab)](https://www.legislation.gov.uk/uksi/2021/392/contents/made)  (\u2018MLTFR 2021-) includes (in order): \n\n* Albania\n* Barbados\n* Botswana\n* Burkina Faso\n* Cambodia\n* Cayman Islands\n* Democratic People-s Republic of Korea\n* Ghana\n* Iran\n* Jamaica\n* Mauritius\n* Morocco\n* Myanmar\n* Nicaragua\n* Pakistan\n* Panama\n* Senegal\n* Syria\n* Uganda\n* Yemen\n* Zimbabwe.\n\n According to the UK government, the nations in this category pose a threat because of weak tax controls and lack of check and balance on terrorism financing and money laundering. \n\n The MLTFR 2021 came into force on March 26th, 2021 after the definition of a high-risk third country identified in a new Schedule 3ZA and updates The Money Laundering Regulations 2017. \n\n All operators are required to take a risk-based approach in order to mitigate the risk of money laundering and terrorist financing. Both our  [casino](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  guidance and  [guidance](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002)  for non-casino operators makes clear that, \u2018higher risk customers should be subjected to a frequency and depth of scrutiny greater than may be appropriate for lower risk customers-. \n\n Casino businesses are also required under  [The Money Laundering Regulations 2017 (opens in new tab)](https://www.legislation.gov.uk/uksi/2017/692/contents/made)  to carry out enhanced customer due diligence measures (ECDD) wherever there is a higher risk of money laundering or terrorist financing. Please refer to our comprehensive  [casino guidance](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  for further information on the circumstances in which ECDD measures  **must**  be applied. \n\n \u2020  The risks associated with cryptoasset payments have been previously discussed in the Commission-s April 2020 emerging risks ebulletin. Please refer to this further below for more information. \n\n [Previous page   \n Emerging money laundering and terrorist financing risks from February 2022](/licensees-and-businesses/guide/page/emerging-money-laundering-and-terrorist-financing-risks-from-february-2022)  [Next page   \n Emerging money laundering and terrorist financing risks from July 2020](/licensees-and-businesses/guide/page/emerging-aml-risks-from-july-2020) \n\n---\n\n Last updated: 29 March 2023 \n\n Show updates to this content  Following an audit corrected link formatting issues only. \n\n"}
{"id": "1448", "section": " Emerging money laundering and terrorist financing risks from July 2020 ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-july-2020", "content": " 13 July 2020 \n\n Customer use of informal value transfer systems, Money Service Businesses, licensees- reliance on third parties and conducting affordability checks. \n\n The Commission is highlighting to gambling businesses that their policies, procedures and controls must be effective in establishing customers- source of funds as well as the need to undertake sufficient \u2018Know Your Customer- (KYC) checks. \n\n"}
{"id": "1449", "section": " Emerging money laundering and terrorist financing risks from July 2020 ", "subsection": "Increased use of informal value transfer systems (IVTS)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-july-2020", "content": " IVTS are used in some parts of the world to conduct legitimate remittances (most often by individuals seeking to send money to and from family members in their country of origin). However, IVTS (also known as \u2018underground banking-) are attractive for money laundering (ML) and terrorist financing (TF) purposes for some of the following reasons: \n\n* there is no audit trail left behind of any transactions made\n* availability to de-banked or unbanked customers\n* senders are not required to provide identification documents\n* avoidance of high banking fees.\n\n Poor implementation of policies, procedures, and controls for KYC makes the use of IVTS easier and there is increased use of IVTS such as, \u2018Hawala- (a traditional system of money lending originating in South Asia); today it is used around the world to conduct legitimate remittances outside of the banking system. Increasing evidence of the risk that gambling businesses may be accepting customer funds that have been obtained through IVTS being exploited by criminals is emerging where criminals use IVTS for the purpose of transmitting illicit finance. \n\n Our guidance for both  [casino](/manual/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  and  [other operators](/manual/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002)  highlight that customer monitoring is an ongoing process. Licence Condition 12 of The  [LCCP](/licensees-and-businesses/lccp/online)  states that, \u2018licensees must conduct an assessment of the risks of their business being used for money laundering and terrorist financing-. \n\n"}
{"id": "1450", "section": " Emerging money laundering and terrorist financing risks from July 2020 ", "subsection": "Money Service Businesses (MSBs)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-july-2020", "content": " All casinos are required to comply with  [The Money Laundering Regulations 2017 (opens in new tab)](https://www.legislation.gov.uk/uksi/2017/692/contents/made)  in respect of MSBs and HMRC-s guidance for foreign currency exchange, cheque cashing and money transfer to minimise the risk of ML and TF. All casinos offering MSBs are required to have effective risk assessments, policies, procedures and controls in place to prevent ML and TF and continue to raise standards in this regard. \n\n During COVID-19 there has been an increased use of MSBs in the wider economy and, for those online casinos offering foreign exchange and third party money transfer, awareness and compliance with The Regulations is a continued requirement. \n\n Some of the ML and TF risks associated with MSBs are: \n\n* MSB activities (such as foreign currency exchange) not being implemented correctly or effectively may result in overseas criminally derived funds infiltrating the UK-s financial system and businesses, potentially committing criminal offences by circumventing other jurisdictions- ML legislation and controls\n* money transmitters can be used by persons not allowed to work in the UK to send the proceeds of illegal working to other countries.\n\n The use of MSBs has been recognised as high risk in both  [Her Majesty-s Treasury-s National Risk Assessment (opens in new tab)](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/655198/National_risk_assessment_of_money_laundering_and_terrorist_financing_2017_pdf_web.pdf)  and our  [Risk Assessment (PDF)](//assets.ctfassets.net/j16ev64qyf6l/4EsaN4KJI3mZRJJaDVzcPQ/d9f472cde9a91d5f79163dd257e1ebaf/Money-laundering-and-terrorist-financing-risk-assessment-June-2019.pdf)  of the money laundering and terrorist financing risks within the British gambling industry (2019 version). Casinos must effectively scrutinise source of funds and source of wealth, and (whilst online casinos continue to offer MSB facilities) mitigations to combat the use of MSB facilities for the acceptance, processing and transfer illicit finance remains a priority. \n\n"}
{"id": "1451", "section": " Emerging money laundering and terrorist financing risks from July 2020 ", "subsection": "Reliance on third parties", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-july-2020", "content": " Gambling businesses are ultimately responsible for compliance with the conditions of their licence. This includes ensuring sufficient customer checks are carried out and that reliance is not placed on any third parties to conduct customer checks. \n\n This includes (for example) relying on banks or any third party payment processors to conduct \u2018KYC- checks or reliance on other gambling businesses to establish source of funds (without further scrutiny) where a customer states that funds are winnings from another gambling business. \n\n Carrying out sufficient customer checks become even more vital where there is a high risk of ML and TF in cases where (for example) a customer is from a high risk jurisdiction, as this will impact on the risk profile of the customer. \n\n Operators should also give due consideration to the ML and TF risks posed by their business to business relations (including any third parties they contract with). Social Responsibility Code Provision 1.1.2 of The  [LCCP](/licensees-and-businesses/lccp/online)  state that: \n\n\n>  \u2018Licensees must ensure that the terms on which they contract with such third parties: require the third party to conduct themselves in so far as they carry out activities on behalf of the licensee as if they were bound by the same licence conditions and subject to the same codes of practice as the licensee-. \n> \n> \n\n"}
{"id": "1452", "section": " Emerging money laundering and terrorist financing risks from July 2020 ", "subsection": "Importance of conducting affordability checks and customers occupation", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-july-2020", "content": " Failure to conduct sufficient customer affordability checks offers opportunities for illicit finance to infiltrate licensees- financial systems. \n\n Licensees are reminded of the importance of assessing customer affordability when determining risk levels. Disposable income levels must be a starting point for assessing financial benchmark triggers and knowing a customer-s occupation is an important factor in determining income levels and compliments businesses \u2018KYC- knowledge. \n\n [Previous page   \n Emerging money laundering and terrorist financing risks from May 2021](/licensees-and-businesses/guide/page/emerging-aml-risks-from-may-2021)  [Next page   \n Emerging money laundering and terrorist financing risks from June 2020](/licensees-and-businesses/guide/page/emerging-aml-and-terrorist-financing-risks-from-june-2020) \n\n---\n\n Last updated: 17 February 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1453", "section": " Emerging money laundering and terrorist financing risks from June 2020 ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-and-terrorist-financing-risks-from-june-2020", "content": " 15 June 2020 \n\n Our latest emerging risks bulletin looks at the re-opening of land-based gambling businesses, the new \u00a320 notes; new list of high-risk jurisdictions; increased levels of theft/fraud linked to gambling; vulnerable gamblers; online ID verification and Financial Action Task Force Advice. \n\n"}
{"id": "1454", "section": " Emerging money laundering and terrorist financing risks from June 2020 ", "subsection": "Scheduled re-opening of land-based betting shops and arcades on 15th June and the new \u00a320 notes\u202f", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-and-terrorist-financing-risks-from-june-2020", "content": " The recent government announcement of the re-opening of \u2018non-essential- shops on 15th June 2020 includes land-based betting shops. \n\n Gambling businesses are reminded of their mandatory responsibilities under The  [Gambling Act 2005 (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)  , The  [Licence Condition and Codes of Practice (\u2018LCCP-)](/licensees-and-businesses/lccp/online)  , The  [Proceeds of Crime Act 2002 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents)  (\u2018PoCA-), The  [Terrorism Act 2000 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2000/11/contents)  (\u2018TACT-) and other applicable laws in order to keep crime out of gambling. \n\n Linked to the above point (regarding the re-opening of some land-based businesses), on the 20th February 2020, the Bank of England launched the new polymer \u00a320 note. Although the old paper \u00a320 note continues to be accepted as legal tender, it will eventually be removed from circulation. \n\n During the transition from the paper note to the polymer note, individuals with quantities of the paper \u00a320 note (including notes that may be the proceeds of crime) are likely to try to exchange them before they are removed from circulation. \n\n Where gambling businesses and their frontline staff have knowledge or suspicion of money laundering or terrorist financing involving the old paper \u00a320 note, they must submit suspicious activity reports (SARs) to the UKFIU in the normal way. \n\n More information about the new polymer \u00a320 note can be found on the  [Bank of England-s website (opens in new tab)](https://www.bankofengland.co.uk/banknotes/polymer-20-pound-note)  . \n\n"}
{"id": "1455", "section": " Emerging money laundering and terrorist financing risks from June 2020 ", "subsection": "New list of high-risk jurisdictions available", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-and-terrorist-financing-risks-from-june-2020", "content": " On the 7th May 2020, the European Commission (EC) amended its list containing high risk third jurisdictions with strategic anti-money laundering deficiencies in their regime to include the following: \n\n* The Bahamas\n* Barbados\n* Botswana\n* Cambodia\n* Ghana\n* Jamaica\n* Mauritius\n* Mongolia\n* Myanmar\n* Nicaragua\n* Panama\n* Zimbabwe.\n\n Customers that are associated with high risk third countries (because of citizenship, country of business or country of residence) may present a higher money laundering risk to your business. Licensees are reminded to ensure they have adequate \u2018Know Your Customer- (KYC) and/or customer due diligence checks in place. Additionally, casino businesses are required to conduct mandatory enhanced due diligence (EDD) checks where a customer resides or is situated in a high risk third country. This includes undertaking source of funds and source of wealth checks on the customer as required under  [The Money Laundering Regulations 2017 (opens in new tab)](https://www.legislation.gov.uk/uksi/2017/692/contents/made)  . Please see our guidance for  [casino](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  and  [other operators](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002)  for further information regarding gambling businesses- legal duties. \n\n"}
{"id": "1456", "section": " Emerging money laundering and terrorist financing risks from June 2020 ", "subsection": "Increase in card fraud/theft", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-and-terrorist-financing-risks-from-june-2020", "content": " There has been a reported increase in card fraud/theft which has then been used for gambling purposes which are the proceeds of crime. \n\n Gambling businesses are reminded to be vigilant on affordability and source of funds for their customers. Where there is knowledge or suspicion of money laundering (including criminal spend) or terrorist financing, a suspicious activity report (SAR) must be submitted to the United Kingdom-s Financial Intelligence Unit (UKFIU) as required under PoCA and TACT. Also, a Key Event must be submitted to the Commission (as required under Licence Condition 15.2.1 (15) of The  [LCCP](/licensees-and-businesses/lccp/online)  ) referencing the SAR-s unique reference number (URN). \n\n"}
{"id": "1457", "section": " Emerging money laundering and terrorist financing risks from June 2020 ", "subsection": "Vulnerable gamblers seeking to increase self-imposed gambling limits", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-and-terrorist-financing-risks-from-june-2020", "content": " Licensees must remain vigilant to the increased risk that vulnerable gamblers may seek to break their self-imposed gambling limits because of the current pandemic. Gambling businesses should consider affordability as a starting point for benchmarking customer interaction triggers. Licensees should be vigilant that a customer attempting to spend criminal proceeds or launder money could also be a problem gambler. Patterns of increased spending or spend inconsistent with apparent source of income could be indicative of money laundering but also equally of problem gambling, or both. Licensees are directed towards the Commission-s recently  [published guidance](/licensees-and-businesses/page/the-importance-of-interacting-with-customers)  for online and land-based gambling businesses which shows how they should conduct customer interaction. \n\n"}
{"id": "1458", "section": " Emerging money laundering and terrorist financing risks from June 2020 ", "subsection": "Licence Condition 17 of The LCCP and Online ID Verification", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-and-terrorist-financing-risks-from-june-2020", "content": " Licence Condition 17 of The  [LCCP](/licensees-and-businesses/lccp/online)  came into effect on 7th\u202fMay 2019 and covers age and verification procedures for online gambling businesses  [\u2020](#ref-\u2020)  . The change means that online gambling businesses are not permitted to allow a customer to gamble before they have verified the customer-s identity. This Licence Condition was implemented to improve industry standards by ensuring that ID checks are carried out at the start of the customer relationship and not only at a later stage. This revision is also consistent with  [The Money Laundering Regulations 2017 (opens in new tab)](https://www.legislation.gov.uk/uksi/2017/692/contents/made)  which requires ongoing monitoring of customer relationships (Regulation 28(11)) and\u202four published  [guidance](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  which states that risks should be considered at all stages of the customer relationship. \n\n The Commission is reminding online businesses that only verifying a customer-s identity at the point of withdrawal is a high risk policy from a money laundering and terrorist financing perspective and may be in breach of Licence Condition 17, as it means that CDD or EDD checks (if required and applicable only to casinos) or KYC checks (applicable to all other operators) are carried out too late in the customer journey. This poses a risk to the Licensing Objective, \u2018keeping crime out of gambling- along with potential breaches of TACT (Part 3) and PoCA (Part 7) which requires that a SAR is submitted to the UKFIU where there is knowledge or suspicion of money laundering (including criminal spend) or terrorist financing. Failure to do so amounts to a criminal offence carrying a maximum penalty of up to 5 years imprisonment (s.330 and s.331 PoCA). \n\n \u2020  With the exception of low frequency or subscription lotteries, gaming machine technical, gambling software, host, ancillary remote casino and ancillary remote bingo. \n\n"}
{"id": "1459", "section": " Emerging money laundering and terrorist financing risks from June 2020 ", "subsection": "Advice from the Financial Action Task Force (FATF)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-and-terrorist-financing-risks-from-june-2020", "content": " FATF (the global standard-setter for combating money laundering and the financing of terrorism and proliferation) has published a  [paper (opens in new tab)](https://www.fatf-gafi.org/publications/fatfgeneral/documents/covid-19-ml-tf.html)  which identifies the challenges, good practices and policy responses to new money laundering and terrorist financing threats and vulnerabilities arising from the coronavirus crisis. \n\n The Commission is drawing licensees- attention to this advice paper, advising (where necessary) to revise their ML/TF risk assessment, policies, procedures, and controls in order to mitigate all relevant identifiable risks within their business, as set out by FATF in this paper. \n\n [Previous page   \n Emerging money laundering and terrorist financing risks from July 2020](/licensees-and-businesses/guide/page/emerging-aml-risks-from-july-2020)  [Next page   \n Emerging money laundering and terrorist financing risks from April 2020](/licensees-and-businesses/guide/page/emerging-aml-risks-from-april-2020) \n\n---\n\n Last updated: 29 March 2023 \n\n Show updates to this content  Following an audit corrected link formatting issues only. \n\n"}
{"id": "1460", "section": " Emerging money laundering and terrorist financing risks from April 2020 ", "subsection": "COVID-19 emerging risks bulletin - April 2020", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-april-2020", "content": " Our latest emerging risks bulletin looks at the impact of coronavirus, the importance of checking digital identification and increases in online scams and fraud attempts. \n\n"}
{"id": "1461", "section": " Emerging money laundering and terrorist financing risks from April 2020 ", "subsection": "Reminder to all licensed operators: impact of the coronavirus pandemic, and heightened money laundering and terrorist financing risks", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-april-2020", "content": " The Gambling Commission recognises the major impact the current unprecedented coronavirus crisis is having on affected gambling sectors, including the closure of premises, employees furloughed and loss of business. To assist you in managing the risks this presents to your business, customers and employees, we will continue to advise you about emerging risks that we identify. Businesses will need to consider whether their money laundering and terrorist financing risk assessment needs updating as a result. \n\n Operators are reminded to remain vigilant and comply with the  [LCCP](/licensees-and-businesses/lccp/online)  , The  [Gambling Act 2005 (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)  and other relevant laws, i.e. the  [Proceeds of Crime Act 2002 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents)  , the  [Terrorism Act 2000 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2000/11/contents)  and the  [Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (opens in new tab)](https://www.legislation.gov.uk/uksi/2017/692/contents/made)  . The Gambling Commission-s guidance to both  [casino](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  and  [other operators](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002)  along with our latest  [Risk Assessment](//assets.ctfassets.net/j16ev64qyf6l/4EsaN4KJI3mZRJJaDVzcPQ/d9f472cde9a91d5f79163dd257e1ebaf/Money-laundering-and-terrorist-financing-risk-assessment-June-2019.pdf)  of The Money Laundering and Terrorist Financing risks within the British Gambling industry (2019 version) will assist licensed operators in mitigating the emerging risks identified below. \n\n"}
{"id": "1462", "section": " Emerging money laundering and terrorist financing risks from April 2020 ", "subsection": "Digital ID checks: emerging money laundering and terrorist financing risk", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-april-2020", "content": " The associated shift to online gambling during the crisis makes it more vital for online gambling businesses to ensure they are carrying out robust digital ID checks upon customer registration. It is therefore even more essential that all operators conduct thorough \u2018Know Your Customer- checks, and customer due diligence checks in the case of the casino sector, to ensure they are not dealing with illicit funds. \n\n Operators also need to have adequate customer risk profiles in place to ensure all potential money laundering and terrorist financing risks have been considered, and that operators consider making suspicious activity reports to the National Crime Agency in the following cases: \n\n* organised Crime Groups have sought to exploit the current situation through finding new ways to obtain money or monetary equivalents e.g. through the sale of essential healthcare equipment, the proceeds of which could be used for gambling purposes. Source of fund and \u2018Know Your Customer- checks (as well as customer due diligence checks for casinos), will be vital in detecting suspicion or knowledge of money laundering or terrorist financing\n* there have been reported increases in \u2018illegal money lending- and fraud, with the risk that problem gamblers could resort to funding their gambling activities through these mechanisms,  [making affordability](//assets.ctfassets.net/j16ev64qyf6l/4bwMDWerpO7shZGKeB7IOC/f5d087b37b2cc341518416425d4ca49a/2604-GC-Enforcement-Report-2018-19-1.pdf)  and source of funds checks of paramount importance in identifying increased risk of money laundering and terrorist financing.\n\n There is evidence suggesting gambling affiliates are exploiting the coronavirus pandemic to encourage gamblers to spend more money on gambling activities. Operators are reminded: \n\n* to have robust social responsibility provisions in place, as problem gambling and the use of the proceeds of crime (i.e. stolen money) to gamble can in some cases be co-dependent risk factors\n* to conduct due diligence checks on any third-party companies being used in reliance on an operator-s licence (  [LCCP Code Provision 1.1.2](/licensees-and-businesses/lccp/condition/1-1-2-responsibility-for-third-parties-all-licences)\n* that all marketing must be undertaken in a socially responsible manner and must not encourage customers to spend more than they can afford, and therefore discourage proceeds of crime being spent by customers (  [LCCP Code Provision 5.1.6](/licensees-and-businesses/lccp/condition/5-1-6-compliance-with-advertising-codes)  ).\n\n In addition to customer checks, operators are reminded that it is important to carry out sufficiently robust background checks on employees, referred to as \u2018Know Your Employee- checks. \n\n"}
{"id": "1463", "section": " Emerging money laundering and terrorist financing risks from April 2020 ", "subsection": "Cryptoassets and prepaid cards: emerging money laundering and terrorist financing risk", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-april-2020", "content": " The coronavirus crisis has seen criminals seeking to exploit the situation with an increase in cyber-attacks, along with the increased use of digital payments (such as cryptoassets and online prepaid cards, also known as vouchers). There are reports of more online scams and fraud targeting vulnerable people. This presents a high money laundering and terrorist financing risk to the gambling industry, as criminals will seek different ways to dispose of and use illicit funds from this fraudulent activity. \n\n The current situation has also seen increased use of digital methods, such as cryptoassets and prepaid cards, as a form of customer payment. Cryptoasset transactions are attractive to criminals as they are fast, convenient and can be carried out anonymously. Evidence shows there is a high risk of \u2018smurfing- with the use of prepaid cards, and there is evidence that this money has then been used for gambling. \n\n Both methods of payment (cryptoassets and prepaid cards) are viewed as high risk from a money laundering and terrorist financing perspective, and operators are reminded of the need to conduct thorough source of funds and source of wealth checks (where applicable), in order to keep crime out of gambling. Operators are reminded that it is even more vital that they should also submit suspicious activity reports (SARs) where there is knowledge or suspicion of money laundering (including criminal spend) or terrorist financing. When submitting a SAR, a Key Event should also be made to the Gambling Commission in accordance with  [Licence Condition 15 of the LCCP](/licensees-and-businesses/lccp/1/15)  . \n\n Operators are reminded of their responsibilities under  [Licence Condition 12.1.1 (1)](/licensees-and-businesses/lccp/condition/12-1-1-anti-money-laundering-prevention-of-money-laundering-and-terrorist)  , which requires licensees to review their money laundering and terrorist financing risk assessments upon the introduction of new products or technology or new methods of customer payment. \n\n Operators are also reminded that it is mandatory to submit a key event to the Commission under Licence Condition 15.2.1(8) where there are any changes to the methods by which, and/or the payment processors through which, the licensee accepts payment from customers using their gambling facilities. When notifying the Commission under Licence Condition 15, we expect the following information to be provided as a minimum: \n\n* the type of payment method\n* the provider\n* how the payment method was assessed in the operator-s money laundering and terrorist financing risk assessment.\n\n If the payment method relates to cryptoassets: \n\n* are cryptoassets being accepted directly or through a third party, if so who?\n\n If cryptoassets are being accepted directly: \n\n* how fluctuations compared to fiat currency will be dealt with (with regards to responsible gambling tools, AML triggers, etc)\n* what information has been provided to consumers to ensure they are aware of the risks associated with using cryptoassets as a payment method\n* how the  [funds will be treated](/public-and-players/guide/how-gambling-companies-protect-your-money)  in the event of insolvency and how customers will be informed of this.\n"}
{"id": "1464", "section": " Emerging money laundering and terrorist financing risks from April 2020 ", "subsection": "\u2018Money mules-: emerging money laundering and terrorist financing risk", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/emerging-aml-risks-from-april-2020", "content": " An increase in online scams and fraud targeting vulnerable people has seen illicit funds being transferred through third party bank accounts (\u2018mule- accounts), to break the audit trail of transactions and complicate any investigation. There is evidence that \u2018mule- accounts have been used for gambling purposes by money mules, with mainly vulnerable individuals targeted. \n\n Operators are reminded to be alert to this. A red flag indicator for this activity is the opening of a gambling account with a minimal deposit initially, which is soon followed by several larger deposits and withdrawn to an increased amount of accounts. This makes it even more vital for operators to conduct thorough source of funds and source of wealth checks (where applicable), as well as customer ID checks upon customer registration, as required under  [Licence Condition 17](/licensees-and-businesses/lccp/1/17)  (applicable to remote operators only). \n\n Where appropriate, licensees should consider obtaining their own legal advice regarding the emerging risks discussed here. \n\n For any further assistance please  [contact us](/contact-us)  . \n\n [Previous page   \n Emerging money laundering and terrorist financing risks from June 2020](/licensees-and-businesses/guide/page/emerging-aml-and-terrorist-financing-risks-from-june-2020) \n\n---\n\n Last updated: 15 March 2023 \n\n Show updates to this content  Following an audit corrected link formatting issues only. \n\n"}
{"id": "1465", "section": "How to submit Suspicious Activity Reports (SARs)", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-submit-suspicious-activity-reports-sars", "content": " Submitting a Suspicious Activity Report (SAR) protects individuals, organisations and UK financial institutions from the risk of laundering the proceeds of crime. Find out more about SARs, including how they're used, on the  [National Crime Agency website (opens in new tab)](https://www.nationalcrimeagency.gov.uk/what-we-do/crime-threats/money-laundering-and-illicit-finance/suspicious-activity-reports?highlight=WyJzYXIiLCJzYXJzIl0=)  . \n\n All operators are required to make a report where they know or where they suspect that a person is engaged in money laundering, including criminal spend. Operators must ensure they are compliant with the following obligations. \n\n"}
{"id": "1466", "section": "How to submit Suspicious Activity Reports (SARs)", "subsection": "Requirements for casino businesses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-submit-suspicious-activity-reports-sars", "content": " Operators and employees working in remote and non-remote casinos are required to submit a SAR in respect of information that comes to them in the course of their business if they know, or suspect or have reasonable grounds for knowing or suspecting, that a person is engaged in, or attempting, money laundering or terrorist financing. This is required under  [Part 7 of the Proceeds of Crime Act 2002 (POCA) (opens in new tab)](https://www.legislation.gov.uk/ukpga/2002/29/part/7)  and the  [Terrorism Act 2000 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2000/11/contents)  . Casino operators should  [follow our guidance to ensure they meet their responsibilities for the regulated sector](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism)  . \n\n"}
{"id": "1467", "section": "How to submit Suspicious Activity Reports (SARs)", "subsection": "Requirements for all other gambling businesses", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-submit-suspicious-activity-reports-sars", "content": " All gambling businesses have requirements to report suspicious activity as part of their duties under the  [Proceeds of Crime Act 2002 (POCA)](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002)  . Operators should follow our guidance to ensure they meet their  [duties and responsibilities under POCA](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-2-6-duties-under-the-proceeds-of-crime-act-2002)  . \n\n"}
{"id": "1468", "section": "How to submit Suspicious Activity Reports (SARs)", "subsection": "Before you submit", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-submit-suspicious-activity-reports-sars", "content": " We would strongly recommend following the relevant guidance to avoid encountering any unnecessary delays in the reporting process. \n\n###  Watch our video guides\n\n These include: \n\n* [How to submit better quality Suspicious Activity Reports](/licensees-and-businesses/page/video-how-to-submit-better-quality-suspicious-activity-reports)\n* [Why quality Suspicious Activity Reports matter](/licensees-and-businesses/page/video-why-quality-suspicious-activity-reports-matter)  .\n\n###  UK Financial Intelligence Unit guidance\n\n We would encourage operators to consult the  [UK Financial Intelligence Unit (UKFIU) SARs guidance (PDF) (opens in new tab)](https://www.nationalcrimeagency.gov.uk/who-we-are/publications/446-guidance-on-submitting-better-quality-sars-1/file)  and their guidance on  [SAR glossary codes and reporting routes (PDF) (opens in new tab).](https://www.nationalcrimeagency.gov.uk/who-we-are/publications/597-sar-glossary-codes-and-reporting-routes-june-2022/file) \n\n Operators can also listen to the  [UKFIU podcast (opens in new tab)](https://ukfiu.podbean.com/)  . Episodes cover topics including frequently asked questions for SARs submissions. \n\n"}
{"id": "1469", "section": "How to submit Suspicious Activity Reports (SARs)", "subsection": "Submitting a report", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-submit-suspicious-activity-reports-sars", "content": " Reports must be submitted to the National Crime Agency (NCA). \n\n Operators can submit by using: \n\n* the online SAR system\n* paper forms\n* encrypted bulk data exchange.\n\n\n>  See our guidance for more information on  [submitting a report to the NCA.](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism/prevention-of-ml-and-combating-the-financing-of-terrorism-part-8-8-Submission-of-suspicious-activity-reports) \n> \n> \n\n"}
{"id": "1470", "section": "How to submit Suspicious Activity Reports (SARs)", "subsection": "Requesting a defence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-submit-suspicious-activity-reports-sars", "content": " If operators handle any proceeds of crime they may commit one of the principal money laundering offences in POCA. However, if the operator submits a Suspicious Activity Report (SAR) to the National Crime Agency this can provide a defence. \n\n###  Casino businesses\n\n Operators should follow our guidance for casinos on  [requesting a defence from the NCA](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism/prevention-of-ml-and-combating-the-financing-of-terrorism-part-8-9-Requesting-a-defence)  . This also includes  [what nominated officers will need to consider](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism/prevention-of-ml-and-combating-the-financing-of-terrorism-part-8-9-Requesting-a-defence#nominated-officers-need-to-consider-how-they-will-approach-their-reporting-obligations-and-consider)  as part of their reporting obligations. \n\n###  All other gambling businesses\n\n See our guidance on  [requesting a defence from the NCA](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-2-6-duties-under-the-proceeds-of-crime-act-2002#requesting-a-defence)  under the Proceeds of Crime Act 2002 (POCA) and the Terrorism Act 2000 (TACT). This also includes what information is needed when  [applying for a defence.](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-2-6-duties-under-the-proceeds-of-crime-act-2002#applying-for-a-defence) \n\n###  Watch our video guide\n\n We would encourage operators to follow our guidance on  [submitting a defence against money laundering](/licensees-and-businesses/page/video-submitting-a-defence-against-money-laundering)  , which was produced in partnership with the National Crime Agency. \n\n###  Remote operators based outside of Great Britain\n\n We have issued  [guidance on reporting suspicious activity for remote operators based overseas.](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-2-6-duties-under-the-proceeds-of-crime-act-2002#suspicious-activity-reporting)  This is to help remote operators decide which Financial Intelligence Unit (FIU) to report money laundering activity to and when to seek appropriate content. \n\n We have produced specific guidance on  [suspicious activity reporting requirements for remote casinos](/guidance/the-prevention-of-money-laundering-and-combating-the-financing-of-terrorism/prevention-of-ml-and-combating-the-financing-of-terrorism-part-8-11-Suspicious-activity-reporting-requirements-for-remote-casinos)  . \n\n"}
{"id": "1471", "section": "How to submit Suspicious Activity Reports (SARs)", "subsection": "After a report has been made", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-submit-suspicious-activity-reports-sars", "content": " The UK Financial Intelligence Unit (UKFIU) will receive the report and send them to the appropriate organisations for investigation. \n\n When an enquiry is under investigation, the investigating officer may contact the operator to ensure that they have all the relevant information which supports the original SAR. Read more about what happens  [after a report has been made](/guidance/duties-and-responsibilities-under-the-proceeds-of-crime-act-2002/poca-part-2-8-after-a-report-has-been-made)  . \n\n\n\n---\n\n Last updated: 13 March 2023 \n\n Show updates to this content  Following an audit corrected link formatting issues only. \n\n"}
{"id": "1472", "section": " Digital and virtual currencies ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/digital-and-virtual-currencies", "content": " Digital currencies are established forms of crypto-logically secured currencies that are traded, and recognised by institutions like the Financial Conduct Authority and HMRC. Bitcoin is the most well-known. \n\n Virtual currencies are unregulated and generally issued and controlled by developers, and used and accepted among the members of a specific virtual community, for instance within a video game or social casino. Where they can be exchanged for cash or traded for items of value they are considered money or money-s worth. \n\n"}
{"id": "1473", "section": " Digital and virtual currencies ", "subsection": "Digital currencies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/digital-and-virtual-currencies", "content": "###  Points to consider:\n\n* The degree of anonymity associated with digital currencies may be attractive to individuals who want to conceal their identity and, or as well as, the source of their funds\n* There is no central authority that supports the value of digital currency, for example, Bitcoin has a history of large price fluctuations\n* There is a history of hacking, theft and other criminal activity associated with digital currencies.\n"}
{"id": "1474", "section": " Digital and virtual currencies ", "subsection": "Virtual currencies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/digital-and-virtual-currencies", "content": " In our view, the ability to convert any in-game items into cash, or to trade them (for other items of value) means they attain a real world value and become articles of money or money-s worth. \n\n Where facilities for gambling are offered using such items a licence is required in exactly the same manner as would be expected in circumstances where somebody uses or receives casino chips as a method of payment for gambling which can later be exchanged for cash. \n\n\n>  See our  [position paper on virtual currencies, eSports and social casino gaming (PDF)](//assets.ctfassets.net/j16ev64qyf6l/4A644HIpG1g2ymq11HdPOT/ca6272c45f1b2874d09eabe39515a527/Virtual-currencies-eSports-and-social-casino-gaming.pdf) \n> \n> \n\n\n>  See our  [discussion paper on virtual currencies, eSports and social gaming (PDF)](//assets.ctfassets.net/j16ev64qyf6l/5KSPqqMxzZnmuK87nIjvP0/16b402e60ab5531829514e61e03c566e/Virtual-currencies-eSports-and-social-gaming-discussion-paper-August-2016.pdf) \n> \n> \n\n"}
{"id": "1475", "section": " Digital and virtual currencies ", "subsection": "Your responsibilities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/digital-and-virtual-currencies", "content": " If you want to accept digital currency as a means of payment (either directly or through a payment processor which accepts digital currencies) you must satisfy yourself and us that you can meet your obligations in relation to anti-money laundering and that you are acting in a socially responsible way. \n\n [Previous page   \n Digital technologies and anti-money laundering](/licensees-and-businesses/guide/digital-technologies-and-aml)  [Next page   \n Blockchain technology and crypto-assets](/licensees-and-businesses/guide/page/blockchain-technology-and-crypto-assets) \n\n---\n\n Last updated: 5 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1476", "section": " Blockchain technology and crypto-assets ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/blockchain-technology-and-crypto-assets", "content": " We have received interest from stakeholders about the use of crypto-assets, such as Bitcoin, Ether or blockchain technology, whether this is as a currency to be used for gambling as a way to fund a gambling business, both new and existing, or as a means to deliver gambling products. \n\n To address some common queries, we are releasing the following information as well as providing updated guidance on our expectations of key event reporting. \n\n The Treasury Committee published a  [Crypto-assets report (PDF)](//assets.ctfassets.net/j16ev64qyf6l/13XCZFMmH0oOSB5v5b03kK/2200e3acddc7dfefc817be50e649522b/Treasury_Committee_Crypto-assets.pdf)  in which it concluded that cryptocurrencies are more accurately referred to as crypto-assets as they are not performing the functions generally associated with a currency. The rest of this information will use crypto-assets in place of cryptocurrencies. \n\n"}
{"id": "1477", "section": " Blockchain technology and crypto-assets ", "subsection": "Licence applications using crypto-assets", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/blockchain-technology-and-crypto-assets", "content": " The Commission has received several licence applications over recent times where the applicant has declared that the business will be funded through profits from investment in crypto-assets. For example, through the launch of initial coin offerings (ICO). We have noticed that applicants are having difficulty evidencing the source of funds when crypto-assets are included in their application. \n\n We will assess the funding of a business in line with our  [Licensing, compliance and enforcement under the Gambling Act 2005 policy statement](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)  and our  [Statement of principles for licensing and regulation](/policy/statement-of-principles-for-licensing-and-regulation)  . \n\n Our approach to assessing source of funds (SoF) is to ensure that we can determine the source of funding and be assured the business is not being funded by the proceeds of crime. For example, if funds from the sale of a property are to be used, we will need to see evidence of the property sale and those funds being present in the bank account of a relevant person. \n\n We need the same level of assurance for all applications. The anonymity afforded by some crypto-assets, along with any weaknesses in the process of obtaining them, have consistently caused problems for applicants, as in our experience they are unable to provide complete and satisfactory evidence to answer the questions we ask to determine applications. \n\n If you are considering using crypto-assets to fund a gambling business, we recommend that unless you are able to provide a full and complete history of SoF with your application, do not submit as we will not consider Operating Licence applications with a crypto funding element without this evidence provided in full at application stage. This is consistent with the Treasury position on crypto funding and we commit to keeping this under review. \n\n Should an application be submitted with the fee paid and it is rejected due to the above reasons you will not receive a refund for the fee. \n\n"}
{"id": "1478", "section": " Blockchain technology and crypto-assets ", "subsection": "Responsibility for third parties", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/blockchain-technology-and-crypto-assets", "content": " Social responsibility code 1.1.2 makes clear that licensees must take responsibility for their third parties with whom they contract. In the case of white label arrangements this includes conducting adequate due diligence including, but not limited to, how marketing partners raise finance used in connection with the gambling business. \n\n"}
{"id": "1479", "section": " Blockchain technology and crypto-assets ", "subsection": "Key events", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/blockchain-technology-and-crypto-assets", "content": "###  Key event 8\n\n Licensees are required to inform the Commission about any change in their arrangements as to the methods by which, and/or the payment processors through which, the licensee accepts payment from customers using their gambling facilities.  [Licence condition 12.1.1](/licensees-and-businesses/lccp/condition/12-1-1-anti-money-laundering-prevention-of-money-laundering-and-terrorist)  also requires licensees to review their AML risk assessment upon the introduction of new methods of payment by customers. \n\n\n\n When notifying under key event 8, we expect the following information to be provided, as a minimum: \n\n* the type of payment method\n* the provider\n* how the payment method was assessed in the AML risk assessment.\n\n If the payment method is crypto-assets, are crypto-assets being accepted directly or through a third party, if so who? \n\n If crypto-assets are being accepted directly: \n\n* how fluctuations compared to fiat currency will be dealt with (with regards to responsible gambling tools, AML triggers etc)?\n* how the  [funds will be treated](/public-and-players/guide/how-gambling-companies-protect-your-money)  in the event of insolvency and how customers will be informed of this?\n* what information has been provided to consumers to ensure they are aware of the risks associated with using crypto-assets as a payment method?\n\n Where appropriate licensees should consider obtaining legal or specialist advice. \n\n"}
{"id": "1480", "section": " Blockchain technology and crypto-assets ", "subsection": "Additional risk if the payment method is crypto-assets", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/blockchain-technology-and-crypto-assets", "content": " Crypto-assets present additional risks compared with fiat currency (government backed currencies such as \u00a3 sterling), such as fluctuations against fiat values and challenges around customer identification. \n\n Whether a business receives fiat currency which has been converted from crypto-assets via a third party, or directly accepts crypto-assets makes a difference to the risks and challenges faced. Where crypto-assets are knowingly accepted via a third-party provider, licensees should consider how they will receive sufficient information to satisfy their regulatory requirements. \n\n Where crypto-assets are accepted directly, some of the risks we have noted include, but are not limited to: \n\n* adequately assessing the source of the funds\n* fluctuations compared with fiat value (and how this would affect deposit limits and AML triggers)\n* scalability\n* the cost of fees\n* the security of the funds held.\n\n The exact risks depend on the implementation of the business model and the type of crypto-asset. We need to be satisfied that any licensee considering accepting such payment methods has considered and implemented steps to reduce any risk to the licensing objectives to the same level that we would expect from other payment methods. \n\n [Previous page   \n Digital and virtual currencies](/licensees-and-businesses/guide/page/digital-and-virtual-currencies) \n\n---\n\n Last updated: 28 March 2023 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1481", "section": "Video: Why quality Suspicious Activity Reports matter", "subsection": "Transcript", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/video-why-quality-suspicious-activity-reports-matter", "content": " **Claire Wilson (CW):**  I-m Claire Wilson. I lead on the anti-money laundering and counter terrorism financing strategy for the Gambling Commission. I worked for the Commission for 11 years and prior to that I worked in the gambling industry for 15 years. \n\n These videos are being jointly made with our partners at the National Crime Agency. Let me introduce my co-host, Tony Fitzpatrick from the National Crime Agency who will in a moment explain the wider benefits to the UK as a result of enhancing the quality of your SAR reporting. \n\n **Tony Fitzpatrick (TF):**  Hi everybody. My name is Tony Fitzpatrick, I-m from the UKFIU, the National Crime Agency and I-ll go into discussing with you shortly why getting the quality right in SARs is so important. \n\n **CW:**  Thanks Tony. So, this video continues the series we will be releasing throughout September 2018 and focuses on why getting the quality of SARs submitted is important, and we-ll show to you why the Commission wants to raise standards across the gambling industry. \n\n Operators are already submitting good quality SARs and we want to maintain that quality and improve where we can. \n\n So, Tony why is it so important to get the quality of SARs submission right? \n\n **TF:**  Getting the quality right is very important. It helps data matching so that SARs can be fast-tracked to the right people, it saves time and money to everybody involved. \n\n Getting the right quality SAR has a big impact in helping criminal investigations. It helps get the money back off the bad guys, and where possible, getting money back to the victims. \n\n Good quality SARs prevent all sorts of serious crime, including money laundering and terrorist financing. \n\n I-ll deal firstly with data matching and I want to dispel the myth that SARs go into a black hole, they don-t. Every single SAR is data washed against a number of other databases. \n\n To exploit the information in a SAR, it is washed or matches against a number of other databases and this also helps drive the SAR aging process. \n\n For example, the information within a SAR, if it-s correct, helps us manage quickly and swiftly defence against money laundering, helps us process those DAMLs, defence against money laundering requests very quickly. That process is reliant on having basic standards of information. \n\n It-s very important that we-re able to confirm exact matches of people. Such things are normally done though things that we would call personal identifiers, such as the name or names of a person, the date of birth. The address is also very crucial, and all these things should be put in a SAR, if it-s known to the reporter. \n\n In most cases, through your due diligence and know your customer requirements, most of these factors, these identifiers, should be known and you should put them in a SAR. Quality SARs help with our prioritisation, they help us fast-track and help us conduct a range of analysis to identify new trends, new emergent threats. \n\n A good description of the reasons for suspicion with a glossary code is very important. If we can all continue to improve the quality of SARs, then we in the UKFIU can deal with them more quickly and succinctly. \n\n Overall, a good quality SAR helps detect and prevent crime. Some gambling sector SARs play a significant role in helping law enforcement start investigations and help bring about the prosecution of organised crime groups who abuse industry systems. \n\n Organised crime groups not only traffic drugs and people, they enforce their criminal activities by using violence, by using guns and knife crime. The criminal gangs therefore cause considerable harm and misery to numerous local communities. \n\n Gambling sector SARs help combat the impact of this criminal behaviour and also help protect vulnerable people. An example of a gambling sector SAR was where it helped combat an organised crime group. \n\n The SAR was submitted and a result of the information a number of individuals who identified as being involved in trafficking cannabis, and also through the gambling SAR, it was also identified that these individuals had no legitimate means of income, and in the head of this crime group had deposited about \u00a31.8 million into a casino account over four years. \n\n As a result of that gambling sector SAR 9 people were arrested and convicted and received custodial prison sentences. Also, a number of confiscation hearings took place where considerable amounts of money was recovered, and some of that would have been returned to victims. \n\n Another example of when a gambling sector SAR helped detect an offence of crime was one relation, one relating to a romance fraud where there was a number of vulnerable people exploited. \n\n A number of SARs was put in about a particular individual, but one particular SAR from the gambling sector was the last piece in the jigsaw and it identified an individual involved in a number of fraudulent credits. This individual was placing significant amounts of money in and out of gambling accounts. \n\n The suspect was eventually arrested for dishonestly making false representation and he was found to have benefited by about \u00a31 million, when he had tricked a number of females. He befriended them and convinced them that he needed certain amounts of money to avoid being attacked by other people and also as a way of getting money from getting money dishonestly. \n\n It was found that he drained every single penny he could from one victim before he moved on to the next victim. That gambling sector SAR helped arrest that person and prevented him from hurting other individuals in the future. \n\n Some gambling sector SARs are crucial in identifying professional enablers. The gambling sector has a very robust and comprehensive level of vigilance concerning assessments of customer lifestyles. \n\n The overlapping of the occupational status and the visible lifestyle helps identify criminal activity. It helps identify those corrupt professionals who abuse their clients or help facilitate money laundering using their specialist knowledge. \n\n It is always helpful to clearly state the occupation of subjects in your SARS and where known, what type of professional service they provide or what trade body they belong to. An example would be: \n\n \u201cwe know the subject is solicitor who is providing legal advice for buying or selling houses\u201d \n\n or another example might be: \n\n \u201cwe know this person is an accountant who-s registered as a chartered accountant and he deals with importing and exporting account\u201d. \n\n Another example exists were such was these SARs that really help law enforcement arrest and detect people that are using their professional skills for dishonest purposes. \n\n A gambling sector SAR relating to a solicitor who was using client funds for gambling activity. The SAR was referred to the Solicitors Regulatory Authority, who took action and closed down the firm. So, it-s not always about arresting and charging people, it-s also about disrupting them from their normal activities. \n\n SARs may not always instigate a new investigation, but every SAR matters and your SAR could be the final piece in the jigsaw. \n\n There are SARs out there in the past that identified people that have been involved in all sorts of horrible crimes. Things like organ trafficking, also human trafficking, modern slavery. Also, SARs in the past have helped to identify people responsible for rapes and murders, not only in the UK, but also abroad. \n\n A good quality SAR helps law enforcement improve and get a richer intelligence picture for their criminal network analysis, and to be honest, helps in all sorts of serious crimes. \n\n A good example would be, last year there were a number of instances in the UK in relation to terrorist attacks. SARs from all sectors including the gambling sector helped police investigate those terrorist investigations. \n\n Also, we-ve had a number of nasty, horrible instances take place where SARs also helped out in a different way, for example; when we had that horrible fire at Grenville tower in London a number of SAR and SAR reporters helped sift through information to identify some of the victims and relatives involved in that fire. \n\n So, to sum up I-ll outline the benefit of good quality SARs.Good quality SARs, as I said right at the beginning of this presentation, help data matching and criminal network analysis. They help prevent and detect money laundering and other serious crimes. \n\n If we get it right the first time everybody saves time and resource. They help UKFIU and law enforcement prioritise and exploit the information. They help in particular UKFIU to have a fastest response possible for their defence against money laundering processes. They help analysis, they help identify new trends, they help identify patterns and typologies. \n\n All these typologies and all these patterns and trends can be fed back to you, the reporter, and help you with red flags, help you through your risk assessments and help you with your risk profiles. So overall, the SARs have a number of benefits and if we get it right first time, as I said, we will all save time and money. \n\n I can vouch for the SARs; I can vouch for their benefits. I was a police officer for 30 years and I investigated a number of murders and rapes, financial intelligence with SARs helped me solve those crimes. \n\n I worked in C-OP \u2013 child exploitation and child abuse and again financial intelligence from your SARs, helped me save and rescue children from being abused. I used to head Human Trafficking Centre for its operations in the UK and abroad. \n\n A number of SARs had vital information that helped me rescue a number of victims from human trafficking and modern slavery, and more recently now, I can see from working UKFIU for the last 5 years, your SARs are making a real impact and making a big difference. And that-s why we need to make sure that every SAR we put in is the best quality possible. \n\n **CW:**  Ok, thanks Tony. So, thank you for watching this video and make sure you look out for the next instalment in September, where we will focus on getting the right quality in your general SAR reporting. \n\n And don-t forgot to go and take the survey on the Commission-s website around your understanding of the SARs reporting system. \n\n Thank you for tuning in. \n\n **TF:**  Thank you, bye bye. \n\n\n\n---\n\n Last updated: 23 November 2020 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1482", "section": "Video: Submitting a defence against money laundering ", "subsection": "Transcript", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/video-submitting-a-defence-against-money-laundering", "content": " **Claire Wilson (CW):**  I-m Claire Wilson. I lead on the anti-money laundering and counter terrorism financing strategy for the Gambling Commission. I worked for the Commission for 11 years and prior to that I worked in the gambling industry for 15 years. \n\n This video is being jointly made with our partners at the National Crime Agency. Our hope is to make available to you, a collection of videos that signposts of good anti-money laundering guidance and share with you some practical tips to help you with your SAR reporting and AML training. \n\n The Commission recognises that operators submit good quality SARs and we want to maintain that quality and improvement where we can. \n\n The video box set will be released throughout September 2018 and each video will have specific themes. \n\n In each video we will share with your answers to questions raised at the Gambling Commission anti-money laundering forums and more recently in surveys has been introduced on the Gambling Commission website. \n\n The main focus of this video about making good quality defence against money laundering SARs. Defence against money laundering SARs tend to be called DAMLs. \n\n I am pleased to introduce Tony Fitzpatrick from the National Crime Agency who last year was the DAML team leader and has first-hand experience in dealing with a wide variety of DAML type SARs. \n\n **Tony Fitzpatrick (TF):**  Yeah, hello everybody. My name is Tony Fitzpatrick and I work for the National Crime Agency. \n\n Just one key caveat I-d ask you to keep in view, anything said in this video is meant to be helpful and it-s based on sharing experiences of what is seen in the SARs and described by some experienced Money Laundering Reporting Officers or Anti Money Laundering consultants. \n\n Any comments made during this video should not be treated as legal advice. If in doubt, the key recommendation I-ll give you is that seek independent legal advice. \n\n **CW:**  Thanks Tony. Let-s start with some definitions. So, what is a DAML? \n\n **TF:**  A defence against money laundering (a DAML) can be requested from the NCA where a reporter has a suspicion that property they intend to deal with is in some way criminal and that by dealing with it, they put themselves at risk for committing one principle money laundering offences under the Proceeds of Crime Act 2002. \n\n The NCA is empowered by the United Kingdom legislation to provide defences under section 335 of the Proceeds of Crime Act, so a person by submitting a DAML to the NCA can receive appropriate consent. \n\n It is common for these to be called a grant letter within the NCA. It means that the NCA, based on information provided, has been able to make a decision and grant a person a defence against money laundering offence. \n\n It must be remembered it is only a defence to money laundering and a defence for the prudent acts described by the DAML reporter. It does not give a carte blanche defence to any other crimes, for example corruption, bribery, fraud, etc. The appropriate consent is granted by the NCA is only for money laundering. \n\n **CW:**  Thanks Tony. So, what are the money laundering offences this defence is for? \n\n **TF:**  The elements and the details for each for each offence is fully defined in sections 327 to 329 of the Proceeds of Crime Act, but in summary the money laundering offences relate to most of the activities you could be involved with when dealing with criminal property, and this includes a number of things. \n\n It could be to do with concealing, disguising, converting, transferring, or remoting criminal property from England and Wales, or from Scotland, or from Northern Ireland. \n\n It could include arranging when someone-s involved in an arrangement to assist in money laundering. \n\n It also includes becoming concerned in an arrangement in which someone knowingly suspects or facilitates the acquisition, retention, use, or control of criminal property by or on behalf of a person. \n\n And finally, it also includes acquiring, using, or possessing criminal property. \n\n **CW:**  Thanks Tony. So, if someone decides to put in a DAML to the NCA what happens to the DAML once it-s submitted? \n\n **TF:**  Well Claire, a considerable amount of effort is put in by the NCA and every single DAML is read and analysed. A sophisticated triage system is used and in simple terms, the DAML team will prioritise a DAML using phrases or codes, for example it might relate to a vulnerable person, in some cases it could involve child abuse or human trafficking, where risks are present for a number of victims. It might be a DAML in relation to millions of pounds in the country to a place where we may never get it back. \n\n The DAML team will check to ensure that a DAML matches the required criteria. Without the correct criteria the DAML officer is not able to make a decision. The DAML officer will also consult and can share the information with a number of law enforcement agencies including the police and HMRC. \n\n The DAML officer must therefore ensure that the sufficient information about the subject of the DAML is present, for example that it includes full names, date of birth, addresses, occupation, etc. That-s why it-s very important to get into a DAML because the DAML is cross-checked against a number of databases. \n\n In law enforcement they call this washing the data, by washing the data against a range of databases they search for matches against intelligence in other law enforcement databases. This DAML might actually be a crucial piece of information for an existing investigation or may provoke a new investigation. \n\n So, for this reason the NCA may request additional information from the reporter in order to make an informed decision. This will usually happen via email. \n\n So, the point I-m trying to make is that DAML does not into a black hole. It goes through a number of processes requiring a lot of analysis for cross matching, both by the NCA and law enforcement. \n\n So, to summarise when a DAML comes in, it is received and checked to confirm it matches DAML criteria. It is coded so that urgent DAMLs can be fast-tracked and then checked so that they can be washed against law enforcement databases. \n\n **CW:**  Thanks Tony. What is the DAML criteria, what sort of information is normally required by the NCA in order to make an informed decision on these DAML requests? \n\n **TF:**  Currently there is three main criteria requirements for DAML to go swiftly through the process. A DAML needs to show clearly why you suspect it is money laundering you-re dealing with. \n\n It needs a clear description of the property that you know, suspect, or believe to be criminal property. \n\n It needs a clear description of the prohibited act for which you seek a defence. By prohibited act, the NCA means the proposed activity that you the reporter, is seeking a defence to undertake. \n\n To be explicit, you must put these three things, these three criteria, into your DAMLs. It-s crucial because the NCA officer dealing with them are not able to interpret, assume or imply or infer anything in disclosures. It has to be written there in black and white for them to read and to make their assessment. \n\n If a DAML SAR is particularly deficient in any of the above criteria, any of the criteria I-ve mentioned, it will be closed without further notice. \n\n In some cases, for minor omissions the NCA will make contact usually by email to ask you to clarify your information. A response to such clarification requests for information is usually required within 48 hours. If a response is not received within the stated timeframe that case may be closed down. \n\n **CW:**  Thank you Tony. We are often asked what constitutes suspicion. So, what is the threshold for suspicion? \n\n **TF:**  Well the first point I-d like to make is that it-s always a matter for a reporter to decide if they have sufficient suspicion to make a SAR. Some SAR reporters seek independent legal advice on a case-by-case basis relating to actual threshold for their suspicion. \n\n It must be made clear that the National Crime Agency are unable to provide any advice as to when a reporter should submit a SAR or DAML beyond what the Proceeds of Crime Act and the Money Laundering Regulations dictate. \n\n Unfortunately, suspicion is not defined in legislation. Some reporters reflect upon the stated case R v Da Silva. Here the appeal court give a good definition of suspicion of money laundering and they said it was a possibility, which is more than fanciful. \n\n They stated a vague feeling of unease would not be enough for raising suspicion. It also suggested that there does not have to be any substantial evidence. \n\n Some reporters interpret this as meaning there is no requirement for a physical evidence such as DNA or fingerprints, or direct witness testimony. The circumstances can speak for themselves and a number of unusual facts or behaviours could add up to form reasonable suspicion. \n\n Some SAR reporters feel the threshold for suspicion under the Proceeds of Crime Act is genuinely considered to be low. \n\n Some commentators suggest the test of reasonable grounds is an objective test, so the test in simple terms is would an average person seeing these circumstances suspect money laundering is taking place? If yes, they might conclude a SAR is therefore required. \n\n I am aware one court case when a court indicated the threshold had been passed. It-s a stated case R v Griffiths and Pattison in 2006 and this is where a conveyer solicitor was found guilty of failing to make a SAR under section 330. The prosecution argued that a conveyer solicitor closed his eyes to the obvious. The solicitor was convicted and sentenced to 15 months imprisonment. \n\n What he had done was that he had significantly undervalued the purchase of a property. He purchased a purchased a property valued at more than \u00a3150,000 and he bought it for \u00a343,000. In other words, he bought it for a third of the actual real value. \n\n At the appeal court, they said that all professionals involved in financial transactions had an absolute obligation to observe scrupulously legislation and they will face the inevitable penalty if they don-t follow those regulations and legislation to the book. So, this case in 2006 makes it clear that there are big risks to reporters if they do not submit SARs or DAMLs. \n\n **CW:**  Thanks for that explanation Tony. So, what is meant by the term criminal property? \n\n **TF:**  Criminal property \u2013 this is any property which derives from a criminal act if the alleged offender knows or suspects that it constitutes or represents such a benefit. Criminal property must already be in existence at the time of your disclosure in order for a DAML to be considered. \n\n **CW:**  Ok so, what is meant by the term prohibited act? \n\n **TF:**  Claire, the prohibited act is the most poorly understood elements required by the National Crime Agency to make an informed decision. When discussing a prohibited act, the NCA refers to the proposed activity that you, the reporter, are seeking a defence to undertake. The NCA cannot ordinarily consider prohibited acts which are to the future and specified. \n\n **CW:**  Ok so, what is meant by the term prohibited act? \n\n **TF:**  Claire, the prohibited act is the most poorly understood elements required by the National Crime Agency to make an informed decision. When discussing a prohibited act, the NCA refers to the proposed activity that you, the reporter, are seeking a defence to undertake. The NCA cannot ordinarily consider prohibited acts which are to the future and specified. \n\n This is shown as an example from the following phrase, initially stated your DAML: \n\n \u201cI seek a defence to transfer the closing balance of \u00a35,000 of the customer-s casino accounts to the bank accounts of high street, bank account number, sort code, etc.\u201d \n\n Here that-s clearly showing that could be that that-s a good example. Here the transfer of funds is actually prohibited act that should taken out by reporter. \n\n In requesting details of the prohibited act, the NCA does not mean its suspected criminality being undertaken by the subject, sometimes that-s called the predicate offence, it doesn-t mean that. It doesn-t mean a particular section under POCA for which the reporter is seeking a defence. \n\n You have got to say in words what is it you want to do, what is you actually want to do. A general statement such as \u201cthe prohibited act for which we seek a defence is money laundering\u201d is what you need to put. \n\n So, put in your DAMLs \u201cwe wish to carry out the following act\u201d and then state exactly what it is you want to do. I-ll put some examples of in a slide and you-ll be able to see them explicitly. \n\n **CW:**  Thanks Tony, I think those examples make it clear what the NCA are looking for regarding the prohibited act, moving on to some other definitions now. What is meant by the notice period and the moratorium period? \n\n **TF:**  The Notice Period is the statutory seven working day period in which the NCA has time to make a decision. The day the disclosure is submitted is considered to be day 0. Should your request for a DAML be refused the NCA will notify you via phone call and email. \n\n The moratorium period then begins with a day of a notification of refusal being issued between day 1 of the moratorium period. \n\n The moratorium period extends to 31 calendar days following the notice of refusal. During this time law enforcement will be working to take positive enforcement action against a criminal property you have identified. \n\n Please note there has been some recent changes in the Criminal Finance Act 2017 that also allow law enforcement to apply to a Crown Court for an extension to the moratorium period beyond 31 days. \n\n I suggest you consult lawyers, independent legal advice, or industry specific advisors for guidance on how to manage the Criminal Finance Act 2017. You-ll be able to get full details on how to manage that situation from those advisors. \n\n **CW:**  Thanks Tony. So, the reporter gets a defence from the NCA, a grant letter, what does that mean? Does a DAML constitute clearance or permission so that the reporter can continue acting or to proceed in general? \n\n **TF:**  Claire, in capital letters no, a big no. It solely provides a defence to a principle money laundering offence should you decide to carry out the planned activity. \n\n Other factors such as wider legal restorations, regulations, regulatory situations, and ethical obligations might also be considered when you decide whether or not you continue with that activity. \n\n A DAML does not provide any form of clearance, permission or authority to undertake the specific activity, and it-s important, a DAML being granted does not oblige or mandate the reporter to proceed with the proposed activity or imply legitimacy of the funds in question. \n\n It is not for the NCA to advise whether a reporter should continue acting for a client; this is a business decision for a reporter to make based on their own risk appetite. \n\n **CW:**  Thank you Tony, moving on now. Can a reporter seek a DAML for activity where they believe that a property will become criminal once the activity, they are requesting a defence for has actually taken place? \n\n **TF:**  Again no. Technically it-s criminal property at the time of DAML disclosure, so this would be seeking a defence to carry out criminal conduct. There is no provision to permit this under the Proceeds of Crime Act. Any such conduct would, by its nature, likely be criminal and a reporter should refuse to act. \n\n This is made clear in a particular stated case R v Geary where it was confirmed that the criminal property must exist at the time of the disclosure in order for the NCA to make and consider a decision. \n\n The NCA will therefore be unable to make a decision on cases where there is not, is not, currently existing criminal property for the purposes of Proceeds of Crime Act. In such cases I-d advise that the reporter should seek independent legal advice if they are unsure on this point of law. \n\n **CW:**  Ok, thank you Tony. Can reporters seek a DAML for an act they have already undertaken, or can they seek a DAML retrospectively? \n\n **TF:**  In general no. The NCA is only normally able to consider a decision on specified activity which is yet to occur. Retrospective defences are not normally given. The reporter should seek legal advice if they are unsure on part of law. \n\n **CW:**  Tony, should reporters submit a DAML to report a crime or to report about potential vulnerable people? \n\n **TF:**  I-ll be clear on this point Claire; you cannot report or register a crime by using a SAR. A SAR is reporting suspicions of money laundering and terrorist financing only. You have to report crimes alongside the SAR. \n\n My advice in these circumstances would be to seek guidance for some of the reports we-ve got on our NCA website. There-s a good report there called \u201cSARs activity report, glossary code and reporting routes\u201d. It was published on 16th of January 2017. This can be found on the NCA website and gives you all the relevant information. \n\n But to sort of paraphrase the guidance today if you suspect money laundering or terrorist financing you must submit a SAR to the NCA. If at the same time you think you are dealing with a life-threatening situation or a situation where you think would normally ring 999 then make the call and report that crime or incidence. \n\n Contacting 999 or contacting the appropriate agency by other means has to be your first priority. If you are in any doubt, should I ring 999, think \u201cwhat would an average person and what would an average person think necessary?\u201d \n\n If the answer is, they would probably ring 999, then ring 999 or the appropriate agency. Keep a record of the officer or person you spoke to and then record that in your SAR. \n\n There are some good examples of this in the guidance document on the NCA website, again it is called \u201cSARs activity report, glossary code and reporting routes\u201d. It was made on the 16th of January 2017. \n\n **CW:**  Thanks Tony. So, can reporters decide to withdraw a DAML request? \n\n **TF:**  Yes, they can, only within the notice period where the funds subject to disclosure remain under the control of the reporter and prior to any decision being communicated by the NCA. For instance, if the planned activity is no longer to go ahead. However, the SAR itself will not be removed from the system. \n\n If a reporter no longer wishes the NCA to consider it-s request for a DAML then a request can be made but it must be made in writing and it must be put in email, and the email address is  [daml@nca.xgsi.gov.uk](mailto:daml@nca.xgsi.gov.uk)  . So, you must put it in writing, and you must put it in an email. The NCA will retain the information and it might be used for intelligence purposes. \n\n **CW:**  Thanks Tony. Next question we have; can reports discuss the submission of their SAR with anyone? \n\n **TF:**  Simply put you should not discuss the fact of making a SAR with anyone if that risks prejudice of any investigation. \n\n Once a SAR has been submitted, all reporters should be mindful of the offences under the Proceeds of Crime Act and they all relate to a phrase called \u201ctipping off\u201d, and they are section 333a and section 342. It-s all about whether or not you are going to prejudice an investigation. \n\n There are however some exceptions to this rule. I suggest you get legal advice on this matter and if you look under section 33b or section 33c or 33d, the Proceeds of Crime Act you will see what those exceptions are, but I must stress I-d always advice seek independent legal advice on point. \n\n **CW:**  Ok. So, a reporter receives a DAML from the NC, can they proceed? \n\n **TF:**  It-s a matter of each reporter to determine whether or not they should proceed, taking into account what I mentioned earlier on regarding the ethical, legal, and regulatory obligations, as well as other commercial considerations. \n\n You should consider your next steps carefully and should not take the NCA-s granted letter as a \u2018permission to proceed-. You have a defence to specific offences in Proceeds of Crime Act but not to any other criminal offences, for example you-ve got no defence to anything in relation to fraud, or in relation to bribery, or in relation to the Money Laundering Regulations 2017. \n\n **CW:**  Thanks Tony. So, moving on, a DAML has been refused; what should the reporter do now? \n\n **TF:**  Well that-s when the moratorium kicks in. The Moratorium Period now starts and during this period, a bit similar to the Notice Period, you should not carry out the act that is the subject of your DAML request. \n\n It is likely that you will be contacted by a law enforcement investigation team who may wish to obtain further information to inform any action they may take. \n\n Please keep the NCA informed if refusal to provide a DAML causes serious issues, such as any threat of litigation or any significant financial loss, or any significant threat to life. \n\n **CW:**  I see, ok thank you Tony. From an administration point of view and getting correct information to the right people, obviously it is important to get a refusal DAML to the right person as soon as possible. \n\n I guess the reporters correct contact details are imperative, how can reporters update their contact details? \n\n **TF:**  That-s a very good point Claire, and I must stress it-s very important that the NCA has an up-to-date contact list for the firms disclosing SARs. If a simple contact update is required, then contact SAR Online team and they will be able to assist. \n\n A full change in Money Laundering Reporting Officer details will require the reporter to re-register via the SAR Online, so if it is a significant change, you must re-register via SAR Online. \n\n Again, a link on how you can do this can be found on the NCA website. \n\n **CW:**  Thanks for that Tony. So, can reports talk to police or other law enforcement regarding their DAML disclosures? \n\n **TF:**  That-s a good question and we get that asked quite a lot. The NCA may refer your SAR or DAML to the police or other law enforcement bodies as part of the natural DAML process. \n\n Such law enforcement agencies may contact you for further information or discuss the circumstances of your disclosure in more detail. \n\n If you are contacted by the police or other law enforcement we recommend that firstly you verify they are and that you make sure they are the people that you can talk to, for instance you might consider ringing them back via the force or agency switchboard. \n\n SAR intelligence can only be shared with certain accredited individuals within law enforcement, normally financial investigators, or financial intelligence officers and so the individuals contacting you should hold one of those accreditations. \n\n You should not assume that all law enforcement officers should be privy to your SAR information. \n\n **CW:**  Ok so to sum up Tony, where can the viewers of this video get written guidance on DAMLs? \n\n **TF:**  Well there-s lots of information on the NCA website, and if you go to the NCA website there-s a lot of documents you can use with hyperlinks and useful contact numbers. \n\n One important document that I-d recommend that you read is a document called the \u201cDAML FAQ\u201d which we published in May 2018. If you google \u201cDAML FAQ\u201d it will take you straight to that document. \n\n In relation to making DAMLs that-s very, very good but I-ll leave some contact numbers and some signposts of useful websites in a slide at the end of this presentation. \n\n **CW:**  Ok thanks Tony. So, to conclude, thank you very much for watching this video today about how to submit DAML SARs. \n\n\n\n---\n\n Last updated: 23 November 2020 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1483", "section": "1. Qualified persons and personal licences", "subsection": "1.1. Qualified persons", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/1", "content": "1. [1.1.1.  Qualified persons \u2013 qualifying position](/licensees-and-businesses/lccp/condition/1-1-1-qualified-persons-qualifying-position)\n2. [1.1.2.  Qualified persons \u2013 tracks](/licensees-and-businesses/lccp/condition/1-1-2-qualified-persons-tracks)\n"}
{"id": "1484", "section": "1. Qualified persons and personal licences", "subsection": "1.2. Personal licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/1", "content": "1. [1.2.1.  Specified management offices \u2013 personal management licences](/licensees-and-businesses/lccp/condition/1-2-1-specified-management-offices-personal-management-licences)\n2. [1.2.2.  Specified management offices \u2013 casino personal functional licences](/licensees-and-businesses/lccp/condition/1-2-2-specified-management-offices-casino-personal-functional-licences)\n3. [1.2.3.  Specified management offices \u2013 lottery personal management licences](/licensees-and-businesses/lccp/condition/1-2-3-specified-management-offices-lottery-personal-management-licences)\n"}
{"id": "1485", "section": "2. Technical standards, equipment specifications, remote gambling equipment and gambling software", "subsection": "2.1. Key equipment", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/2", "content": "1. [2.1.1.  Access to (and provision of data from) key equipment](/licensees-and-businesses/lccp/condition/2-1-1-access-to-and-provision-of-data-from-key-equipment)\n"}
{"id": "1486", "section": "2. Technical standards, equipment specifications, remote gambling equipment and gambling software", "subsection": "2.2. Gambling software ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/2", "content": "1. [2.2.1.  Gambling software](/licensees-and-businesses/lccp/condition/2-2-1-gambling-software)\n"}
{"id": "1487", "section": "2. Technical standards, equipment specifications, remote gambling equipment and gambling software", "subsection": "2.3. Technical standards and equipment specifications", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/2", "content": "1. [2.3.1.  Technical standards](/licensees-and-businesses/lccp/condition/2-3-1-technical-standards)\n2. [2.3.2.  Bingo equipment specifications](/licensees-and-businesses/lccp/condition/2-3-2-bingo-equipment-specifications)\n3. [2.3.3.  Casino equipment specifications](/licensees-and-businesses/lccp/condition/2-3-3-casino-equipment-specifications)\n"}
{"id": "1488", "section": "3. Peer to peer gaming, other networks and hosting", "subsection": "3.1. Peer to peer gaming, other networks and hosting ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/3", "content": "1. [3.1.1.  Peer to peer gaming](/licensees-and-businesses/lccp/condition/3-1-1-peer-to-peer-gaming)\n2. [3.1.2.  Other networks](/licensees-and-businesses/lccp/condition/3-1-2-other-networks)\n3. [3.1.3.  Hosting](/licensees-and-businesses/lccp/condition/3-1-3-hosting)\n"}
{"id": "1489", "section": "4. Protection of customer funds", "subsection": "4.1. Segregation of funds ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/4", "content": "1. [4.1.1.  Segregation of funds](/licensees-and-businesses/lccp/condition/4-1-1-segregation-of-funds)\n"}
{"id": "1490", "section": "4. Protection of customer funds", "subsection": "4.2. Disclosure to customers ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/4", "content": "1. [4.2.1.  Disclosure to customers](/licensees-and-businesses/lccp/condition/4-2-1-disclosure-to-customers)\n"}
{"id": "1491", "section": "5. Payment", "subsection": "5.1. Cash and cash equivalents, payment methods and services", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/5", "content": "1. [5.1.1.  Cash and cash equivalents](/licensees-and-businesses/lccp/condition/5-1-1-cash-and-cash-equivalents)\n2. [5.1.2.  Payment methods services](/licensees-and-businesses/lccp/condition/5-1-2-payment-methods-services)\n"}
{"id": "1492", "section": "6. Provision of credit by licensees and the use of credit cards", "subsection": "6.1 . Provision of credit by licensees and the use of credit cards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/6", "content": "1. [6.1.1.  Provision of credit](/licensees-and-businesses/lccp/condition/6-1-1-provision-of-credit)\n2. [6.1.2.  Use of credit cards](/licensees-and-businesses/lccp/condition/6-1-2-use-of-credit-cards)\n"}
{"id": "1493", "section": "7. General \u2018fair and open- provisions", "subsection": "7.1. Fair and transparent terms and practices ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/7", "content": "1. [7.1.1.  Fair and transparent terms and practices](/licensees-and-businesses/lccp/condition/7-1-1-fair-and-transparent-terms-and-practices)\n"}
{"id": "1494", "section": "9. Types and rules of casino and other games", "subsection": "9.1. Casino and bingo games ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/9", "content": "1. [9.1.1 .  Rules of casino games](/licensees-and-businesses/lccp/condition/9-1-1-rules-of-casino-games)\n2. [9.1.2.  Prohibited bingo prize games](/licensees-and-businesses/lccp/condition/9-1-2-prohibited-bingo-prize-games)\n"}
{"id": "1495", "section": "10. Tipping of casino employees", "subsection": "10.1 . Tipping of casino employees ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/10", "content": "1. [10.1.1.  Tipping \u2013 personal licence holders](/licensees-and-businesses/lccp/condition/10-1-1-tipping-personal-licence-holders)\n"}
{"id": "1496", "section": "11. Lotteries", "subsection": "1.1 . Lotteries \u2013 societies and local authorities ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/11", "content": "1. [11.1.1.  Lotteries \u2013 societies and local authorities](/licensees-and-businesses/lccp/condition/11-1-1-lotteries-societies-and-local-authorities)\n"}
{"id": "1497", "section": "11. Lotteries", "subsection": "11.2. Lotteries \u2013 managers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/11", "content": "1. [11.2.1.  Lotteries \u2013 managers](/licensees-and-businesses/lccp/condition/11-2-1-lotteries-managers)\n"}
{"id": "1498", "section": "12. Anti-money laundering", "subsection": "12.1 . Prevention of money laundering and terrorist financing ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/12", "content": "1. [12.1.1.  Anti-money laundering - Prevention of money laundering and terrorist financing](/licensees-and-businesses/lccp/condition/12-1-1-anti-money-laundering-prevention-of-money-laundering-and-terrorist)\n2. [12.1.2.  Anti-money laundering - Measures for operators based in foreign jurisdictions](/licensees-and-businesses/lccp/condition/12-1-2-anti-money-laundering-measures-for-operators-based-in-foreign)\n"}
{"id": "1499", "section": "13. Pool betting", "subsection": "13.1. Pool betting", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/13", "content": "1. [13.1.1.  Pool betting](/licensees-and-businesses/lccp/condition/13-1-1-pool-betting)\n2. [13.1.2.  Pool betting \u2013 football pools](/licensees-and-businesses/lccp/condition/13-1-2-pool-betting-football-pools)\n3. [13.1.3.  Pool betting \u2013 annual accounts](/licensees-and-businesses/lccp/condition/13-1-3-pool-betting-annual-accounts)\n"}
{"id": "1500", "section": "14. Access to premises", "subsection": "14.1. Access to premises", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/14", "content": "1. [14.1.1.  Access to premises](/licensees-and-businesses/lccp/condition/14-1-1-access-to-premises)\n"}
{"id": "1501", "section": "15. Information requirements", "subsection": "15.1 . Reporting suspicion of offences ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15", "content": "1. [15.1.1.  Reporting suspicion of offences etc \u2013 non-betting licences](/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences)\n2. [15.1.2.  Reporting suspicion of offences etc \u2013 betting licences](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences)\n3. [15.1.3.  Reporting of systematic or organised money lending](/licensees-and-businesses/lccp/condition/15-1-3-reporting-of-systematic-or-organised-money-lending)\n"}
{"id": "1502", "section": "15. Information requirements", "subsection": "15.2 . Reporting key events and other reportable events ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15", "content": "1. [15.2.1.  Reporting key events](/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events)\n2. [15.2.2.  Other reportable events](/licensees-and-businesses/lccp/condition/15-2-2-other-reportable-events)\n3. [15.2.3.  Other reportable events \u2013 money laundering, terrorist financing, etc](/licensees-and-businesses/lccp/condition/15-2-3-other-reportable-events-money-laundering-terrorist-financing-etc)\n"}
{"id": "1503", "section": "15. Information requirements", "subsection": "15.3 . General and regulatory returns ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15", "content": "1. [15.3.1.  General and regulatory returns](/licensees-and-businesses/lccp/condition/15-3-1-general-and-regulatory-returns)\n"}
{"id": "1504", "section": "16. Responsible placement of digital adverts", "subsection": "16.1. Responsible placement of digital adverts ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/16", "content": "1. [16.1.1.  Responsible placement of digital adverts](/licensees-and-businesses/lccp/condition/16-1-1-responsible-placement-of-digital-adverts)\n"}
{"id": "1505", "section": "17. Customer identity verification", "subsection": "17.1 . Customer identity verification ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/17", "content": "1. [17.1.1.  Customer identity verification](/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification)\n"}
{"id": "1506", "section": "1. General ", "subsection": "1.1. Cooperation and responsibility for third parties", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/1", "content": "1. [1.1.1.  Cooperation with the Commission](/licensees-and-businesses/lccp/condition/1-1-1-cooperation-with-the-commission)\n2. [1.1.2.  Responsibility for third parties \u2013 all licences](/licensees-and-businesses/lccp/condition/1-1-2-responsibility-for-third-parties-all-licences)\n3. [1.1.3.  Responsibility for third parties \u2013 remote](/licensees-and-businesses/lccp/condition/1-1-3-responsibility-for-third-parties-remote)\n"}
{"id": "1507", "section": "2. Financial requirements", "subsection": "2.1. Anti-money laundering ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/2", "content": "1. [2.1.1.  Anti-money laundering \u2013 casino](/licensees-and-businesses/lccp/condition/2-1-1-anti-money-laundering-casino)\n2. [2.1.2.  Anti-money laundering \u2013 other than casino](/licensees-and-businesses/lccp/condition/2-1-2-anti-money-laundering-other-than-casino)\n"}
{"id": "1508", "section": "3. Protection of children and other vulnerable persons ", "subsection": "3.1. Combating problem gambling ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3", "content": "1. [3.1.1.  Combating problem gambling](/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling)\n"}
{"id": "1509", "section": "3. Protection of children and other vulnerable persons ", "subsection": "3.2 . Access to gambling by children and young persons ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3", "content": "1. [3.2.1.  Casinos SR code](/licensees-and-businesses/lccp/condition/3-2-1-casinos-sr-code)\n2. [3.2.2.  Casinos ordinary code](/licensees-and-businesses/lccp/condition/3-2-2-casinos-ordinary-code)\n3. [3.2.3.  AGC SR code](/licensees-and-businesses/lccp/condition/3-2-3-agc-sr-code)\n4. [3.2.4.  AGC ordinary code](/licensees-and-businesses/lccp/condition/3-2-4-agc-ordinary-code)\n5. [3.2.5.  Bingo and FEC SR code](/licensees-and-businesses/lccp/condition/3-2-5-bingo-and-fec-sr-code)\n6. [3.2.6.  Bingo and FEC ordinary code](/licensees-and-businesses/lccp/condition/3-2-6-bingo-and-fec-ordinary-code)\n7. [3.2.7.  Betting SR code](/licensees-and-businesses/lccp/condition/3-2-7-betting-sr-code)\n8. [3.2.8.  Betting ordinary code](/licensees-and-businesses/lccp/condition/3-2-8-betting-ordinary-code)\n9. [3.2.9.  Lottery SR code](/licensees-and-businesses/lccp/condition/3-2-9-lottery-sr-code)\n10. [3.2.10.  Lottery ordinary code](/licensees-and-businesses/lccp/condition/3-2-10-lottery-ordinary-code)\n11. [3.2.11.  Remote SR code](/licensees-and-businesses/lccp/condition/3-2-11-remote-sr-code)\n12. [3.2.12.  Remote ordinary code](/licensees-and-businesses/lccp/condition/3-2-12-remote-ordinary-code)\n13. [3.2.13.  Remote lottery SR code](/licensees-and-businesses/lccp/condition/3-2-13-remote-lottery-sr-code)\n14. [3.2.14.  Remote lottery ordinary code](/licensees-and-businesses/lccp/condition/3-2-14-remote-lottery-ordinary-code)\n"}
{"id": "1510", "section": "3. Protection of children and other vulnerable persons ", "subsection": "3.3 . Gambling management tools and responsible gambling management information", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3", "content": "1. [3.3.1.  Responsible gambling information](/licensees-and-businesses/lccp/condition/3-3-1-responsible-gambling-information)\n2. [3.3.2.  Foreign languages](/licensees-and-businesses/lccp/condition/3-3-2-foreign-languages)\n3. [3.3.3.  Betting B2 - time and monetary thresholds](/licensees-and-businesses/lccp/condition/3-3-3-betting-b2-time-and-monetary-thresholds)\n4. [3.3.4.  Remote time-out facility](/licensees-and-businesses/lccp/condition/3-3-4-remote-time-out-facility)\n"}
{"id": "1511", "section": "3. Protection of children and other vulnerable persons ", "subsection": "3.4. Customer interaction ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3", "content": "1. [3.4.1.  Premises-based customer interaction](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction)\n2. [3.4.2.  Customer interaction \u2013 lotteries](/licensees-and-businesses/lccp/condition/3-4-2-customer-interaction-lotteries)\n3. [3.4.3.  Remote customer interaction](/licensees-and-businesses/lccp/condition/3-4-3-remote-customer-interaction)\n"}
{"id": "1512", "section": "3. Protection of children and other vulnerable persons ", "subsection": "3.5 . Self-exclusion", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3", "content": "1. [3.5.1.  Self exclusion \u2013 Non-remote and trading rooms SR code](/licensees-and-businesses/lccp/condition/3-5-1-non-remote-and-trading-rooms-sr-code)\n2. [3.5.2.  Self-exclusion \u2013 non-remote ordinary code](/licensees-and-businesses/lccp/condition/3-5-2-non-remote-ordinary-code)\n3. [3.5.3.  Self-exclusion \u2013 remote SR code](/licensees-and-businesses/lccp/condition/3-5-3-remote-sr-code)\n4. [3.5.4.  Self-exclusion \u2013 Remote ordinary code](/licensees-and-businesses/lccp/condition/3-5-4-remote-ordinary-code)\n5. [3.5.5.  Remote multi-operator SR code](/licensees-and-businesses/lccp/condition/3-5-5-remote-multi-operator-sr-code)\n6. [3.5.6.  Multi-operator non-remote SR code](/licensees-and-businesses/lccp/condition/3-5-6-multi-operator-non-remote-sr-code)\n7. [3.5.7.  Multi-operator non-remote ordinary code](/licensees-and-businesses/lccp/condition/3-5-7-multi-operator-non-remote-ordinary-code)\n8. [3.5.8.  Non-remote lottery SR code](/licensees-and-businesses/lccp/condition/3-5-8-non-remote-lottery-sr-code)\n"}
{"id": "1513", "section": "3. Protection of children and other vulnerable persons ", "subsection": "3.6 . Employment of children and young persons ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3", "content": "1. [3.6.1.  Lottery and pool betting](/licensees-and-businesses/lccp/condition/3-6-1-lottery-and-pool-betting)\n2. [3.6.2.  Bingo](/licensees-and-businesses/lccp/condition/3-6-2-bingo)\n3. [3.6.3.  Casino](/licensees-and-businesses/lccp/condition/3-6-3-casino)\n4. [3.6.4.  Betting](/licensees-and-businesses/lccp/condition/3-6-4-betting)\n5. [3.6.5.  AGCs](/licensees-and-businesses/lccp/condition/3-6-5-agcs)\n6. [3.6.6.  FECs](/licensees-and-businesses/lccp/condition/3-6-6-fecs)\n7. [3.6.7.  Remote](/licensees-and-businesses/lccp/condition/3-6-7-remote)\n8. [3.6.8.  Remote pool betting](/licensees-and-businesses/lccp/condition/3-6-8-remote-pool-betting)\n"}
{"id": "1514", "section": "3. Protection of children and other vulnerable persons ", "subsection": "3.7. Provision of credit ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3", "content": "1. [3.7.1 .  Provision of credit](/licensees-and-businesses/lccp/condition/3-7-1-provision-of-credit)\n"}
{"id": "1515", "section": "3. Protection of children and other vulnerable persons ", "subsection": "3.8 . Money lending between customers ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3", "content": "1. [3.8.1.  Money-lending \u2013 casinos](/licensees-and-businesses/lccp/condition/3-8-1-money-lending-casinos)\n2. [3.8.2.  Money-lending \u2013 other than casinos](/licensees-and-businesses/lccp/condition/3-8-2-money-lending-other-than-casinos)\n"}
{"id": "1516", "section": "3. Protection of children and other vulnerable persons ", "subsection": "3.9. Identification of individual customers ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3", "content": "1. [3.9.1 .  Identification of individual customers - remote](/licensees-and-businesses/lccp/condition/3-9-1-identification-of-individual-customers-remote)\n"}
{"id": "1517", "section": "4. \u2018Fair and open- provisions ", "subsection": " 4.1. Fair terms", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4", "content": "1. [4.1.1.  Fair terms](/licensees-and-businesses/lccp/condition/4-1-1-fair-terms)\n"}
{"id": "1518", "section": "4. \u2018Fair and open- provisions ", "subsection": "4.2. Display of rules and supervision of games ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4", "content": "1. [4.2.1.  Display of rules \u2013 casino](/licensees-and-businesses/lccp/condition/4-2-1-casino)\n2. [4.2.2.  Display of rules - bingo](/licensees-and-businesses/lccp/condition/4-2-2-bingo)\n3. [4.2.3.  Display of rules \u2013 remote SR code](/licensees-and-businesses/lccp/condition/4-2-3-remote-sr-code)\n4. [4.2.4.  Remote ordinary code](/licensees-and-businesses/lccp/condition/4-2-4-remote-ordinary-code)\n5. [4.2.5.  Supervision of games](/licensees-and-businesses/lccp/condition/4-2-5-supervision-of-games)\n6. [4.2.6.  Display of rules \u2013 betting](/licensees-and-businesses/lccp/condition/4-2-6-display-of-rules-betting)\n7. [4.2.7.  On-course betting](/licensees-and-businesses/lccp/condition/4-2-7-on-course-betting)\n8. [4.2.8.  Betting integrity](/licensees-and-businesses/lccp/condition/4-2-8-betting-integrity)\n9. [4.2.9.  Display of rules \u2013 pool betting](/licensees-and-businesses/lccp/condition/4-2-9-display-of-rules-pool-betting)\n10. [4.2.10.  Pool betting](/licensees-and-businesses/lccp/condition/4-2-10-pool-betting)\n"}
{"id": "1519", "section": "4. \u2018Fair and open- provisions ", "subsection": "4.3. Additional consumer information ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4", "content": "1. [4.3.1.  Publication of percentage of lottery proceeds returned to the purposes of the society or local authority](/licensees-and-businesses/lccp/condition/4-3-1-publication-of-percentage-of-lottery-proceeds-returned-to-the-purposes)\n2. [4.3.2.  Marketing of all lotteries conducted under a single brand (branded lotteries)](/licensees-and-businesses/lccp/condition/4-3-2-marketing-of-all-lotteries-conducted-under-a-single-brand-branded)\n3. [4.3.3.  Lotteries \u2013 Information to consumers](/licensees-and-businesses/lccp/condition/4-3-3-lotteries-information-to-consumers)\n"}
{"id": "1520", "section": "5. Marketing ", "subsection": "5.1. Rewards and bonuses ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/5", "content": "1. [5.1.1.  Rewards and bonuses \u2013 SR code](/licensees-and-businesses/lccp/condition/5-1-1-sr-code)\n2. [5.1.2.  Proportionate rewards](/licensees-and-businesses/lccp/condition/5-1-2-proportionate-rewards)\n3. [5.1.3.  Alcoholic drinks](/licensees-and-businesses/lccp/condition/5-1-3-alcoholic-drinks)\n4. [5.1.4.  Promotion by agents](/licensees-and-businesses/lccp/condition/5-1-4-promotion-by-agents)\n5. [5.1.5.  Mailing of lottery tickets](/licensees-and-businesses/lccp/condition/5-1-5-mailing-of-lottery-tickets)\n6. [5.1.6.  Compliance with advertising codes](/licensees-and-businesses/lccp/condition/5-1-6-compliance-with-advertising-codes)\n7. [5.1.7 .  Compliance with advertising codes (lotteries)](/licensees-and-businesses/lccp/condition/5-1-7-compliance-with-advertising-codes-lotteries)\n8. [5.1.8.  Compliance with industry advertising codes](/licensees-and-businesses/lccp/condition/5-1-8-compliance-with-industry-advertising-codes)\n9. [5.1.9.  Other marketing requirements](/licensees-and-businesses/lccp/condition/5-1-9-other-marketing-requirements)\n10. [5.1.10.  Online marketing in proximity to information on responsible gambling](/licensees-and-businesses/lccp/condition/5-1-10-online-marketing-in-proximity-to-information-on-responsible-gambling)\n11. [5.1.11.  Direct electronic marketing consent](/licensees-and-businesses/lccp/condition/5-1-11-direct-electronic-marketing-consent)\n"}
{"id": "1521", "section": "6. Complaints and disputes ", "subsection": "6.1. Complaints and disputes ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/6", "content": "1. [6.1.1.  Complaints and disputes](/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes)\n"}
{"id": "1522", "section": "7. Gambling licensees- staff ", "subsection": "7.1. Gambling licensees- staff ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/7", "content": "1. [7.1.1.  Gambling staff \u2013 casinos](/licensees-and-businesses/lccp/condition/7-1-1-gambling-staff-casinos)\n2. [7.1.2.  Responsible gambling information for staff](/licensees-and-businesses/lccp/condition/7-1-2-responsible-gambling-information-for-staff)\n3. [7.1.3.  Gambling staff and irregular betting](/licensees-and-businesses/lccp/condition/7-1-3-gambling-staff-and-irregular-betting)\n"}
{"id": "1523", "section": "8. Information requirements ", "subsection": "8.1 . Information requirements ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/8", "content": "1. [8.1.1.  Ordinary code](/licensees-and-businesses/lccp/condition/8-1-1-information-requirements-ordinary-code)\n2. [8.1.2.  Provision of information in respect of cheating](/licensees-and-businesses/lccp/condition/8-1-2-provision-of-information-in-respect-of-cheating)\n"}
{"id": "1524", "section": "9. Gaming machines in gambling premises ", "subsection": "9.1. Gaming machines in gambling premises", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/9", "content": "1. [9.1.1.  Gaming machines in gambling premises \u2013 betting](/licensees-and-businesses/lccp/condition/9-1-1-gaming-machines-in-gambling-premises-betting)\n2. [9.1.2.  Bingo](/licensees-and-businesses/lccp/condition/9-1-2-bingo)\n3. [9.1.3.  Casino](/licensees-and-businesses/lccp/condition/9-1-3-casino)\n"}
{"id": "1525", "section": "10. Assessing local risk ", "subsection": "10.1. Assessing local risk ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/10", "content": "1. [10.1.1.  Assessing local risk](/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk)\n2. [10.1.2.  Sharing local risk assessments](/licensees-and-businesses/lccp/condition/10-1-2-sharing-local-risk-assessments)\n"}
{"id": "1526", "section": "1 - Personal licence conditions", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions", "content": " Applies to: \n\n All personal licence holders \n\n1. Personal licence holders must take all reasonable steps to ensure that the way in which they carry out their responsibilities in relation to licensed activities does not place the holder of the operating or any relevant premises licence in breach of their licence conditions.\n2. Personal licence holders must keep themselves informed of developments in gambling legislation, codes of practice and any Commission guidance (whether issued on the Commission-s website or communicated directly to licence holders) relevant to their role. Holders of personal functional licences must keep their technical competence in respect of their licensed activities up to date.\n3. Personal licence holders must notify the Commission of the occurrence of any of the following key events within 10 working days after the licensee becomes aware of the event-s occurrence  [1](#1-1)  : \n\n\n\t1. their subjection to any criminal investigation which is listed under Schedule 7 Relevant Offences of the Gambling Act 2005;\n\t2. their conviction of any offence listed under Schedule 7 \u2013 Relevant Offences of the Gambling Act 2005;\n\t3. any current or pending investigation by a professional, statutory, regulatory or government body in Great Britain or abroad;\n\t4. the imposition of any sanction or penalty against them following an investigation by any professional, statutory, regulatory or government body in Great Britain or abroad;\n\t5. the imposition of a disciplinary sanction against them, including dismissal, for gross misconduct;\n\t6. their resignation from a position for which a personal licence is required following commencement of disciplinary proceedings in respect of gross misconduct;\n\t7. their disqualification from acting as a company director;\n\t8. the presentation of a petition for their bankruptcy or sequestration or their entering into an individual voluntary agreement;\n\t9. a change in their name or address.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-personal-licence-key-events-general)  contained within this section. \n> \n> \n\n##  References\n\n Services specific to this condition are: \n\n* [Manage and maintain your personal licence](/service/manage-and-maintain-your-personal-licence)\n"}
{"id": "1527", "section": "1 - Personal licence conditions", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions", "content": " 1  These matters are to be reported to us online via the  [\u2018Manage and maintain your licence-](/service/manage-and-maintain-your-personal-licence)  service on our website. \n\n\n\n"}
{"id": "1528", "section": " Information to lottery players: proceeds and prizes ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": "\n>  This is an HTML version of this guidance. You can also view or download the  [original Information to lottery players: proceeds and prizes (PDF)](#1gHGAsyUhJAjQ79Qp4oDNw)  published in April 2020. \n> \n> \n\n"}
{"id": "1529", "section": " Information to lottery players: proceeds and prizes ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": " This provides guidance to licence holders on the implementation of  [social responsibility (SR) code provision 4.3.3](/licensees-and-businesses/lccp/condition/4-3-3-lotteries-information-to-consumers)  set out in our  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  . \n\n It applies to all lottery licence holders \u2013 society lotteries, local authority lotteries and external lottery managers (ELMs), and to all draws taking place from 29 July 2020. It sets out the information which should be provided to consumers before they purchase a lottery ticket. This includes information about: \n\n* how and where proceeds are used\n* the likelihood of winning a prize and how prizes are allocated\n\n It also provides guidance about how to make this information available. \n\n This guidance assists licensees with details about how to comply with the LCCP and the wider legal requirements. It is intended to allow licensees flexibility as to how they comply whilst explaining the minimum we expect you to do in order to achieve compliance with SR code 4.3.3. \n\n\n>  This guidance is not a substitute for the LCCP or independent legal advice. Anyone requiring clarification on the regulatory issues contained in this document should seek their own independent legal advice. \n> \n> \n\n In this guidance, the word 'must' denotes a legal obligation, while the word 'should' is a recommendation of good practice, and is the standard that the Gambling Commission (the Commission) expects licensees to adopt and evidence. The Commission will expect licensees to be able to explain the reasons for any departures from that standard. \n\n The Commission has a duty to permit gambling if we think it is reasonably consistent with the three licensing objectives set out in the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  (the Act). These objectives are to: \n\n* keep gambling free from crime and from being associated with crime\n* ensure that gambling is fair and open\n* protect children and vulnerable people from being harmed or exploited by gambling.\n\n It is important to provide consumers with clear and easily accessible information to help them make an informed decision whether to gamble. Licensees should provide effective, transparent and fair information about all lottery products and schemes. This is an important part of achieving the second licensing objective. \n\n This guidance may be amended periodically to take account of what we learn from research with licence holders and gambling consumers about emerging trends in lottery products and player participation, or of changes to legislation. Where proposed amendments are minor, we will consult informally, for example, through industry trade bodies and with consumer groups. For more substantial changes, we will consult more formally. \n\n##  Information about prizes\n\n##  What we want to achieve\n\n##  What we expect licensees to do\n\n##  Information on how proceeds are used\n\n##  What we want to achieve\n\n##  What we expect licensees to do\n\n##  Information about grants\n\n##  How information should be made available\n\n##  Files\n\n"}
{"id": "1530", "section": " Information to lottery players: proceeds and prizes ", "subsection": "What we want to achieve", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": " We want to ensure that consumers are empowered to make informed choices about gambling. Specifically, that before committing to gamble, they understand the prizes on offer, how they might win them and the likelihood of them doing so. \n\n"}
{"id": "1531", "section": " Information to lottery players: proceeds and prizes ", "subsection": "What we expect licensees to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": " Lottery licensees must make available information to consumers about prizes before they purchase a ticket. As a minimum, this should include: \n\n* a description of the way in which winners are determined and prizes allocated\n* the potential prizes available\n* the likelihood of winning a prize.\n\n For example, this could include, but is not limited to: \n\n* clear descriptions of what constitutes a winning outcome\n* information about rollovers and the way in which the rollover operates\n* information about the amounts that players may potentially win, for example in the form of pay-tables or by showing the odds for outcomes (such as matching 3, 4 or 5 numbers)\n* how winners are determined, for example, how the random number generator (RNG) works.\n\n If it is not possible to determine the exact likelihood of winning a prize because it depends on the eventual number of participants, operators should consider how best they can provide a reasonable estimate to consumers. For example, by using data from previous comparable lottery draws to provide information on the likelihood of winning. This can be an estimate based on that data, the average for that type of lottery draw or the actual previous figures. \n\n Remote lottery licensees (with aggregate annual proceeds exceeding \u00a3250,000) are already required to provide information to players on the prizes or payouts available, the way in which winners are determined and their chances of winning a prize, before the customer commits to gamble. Relevant requirements are in  [Remote Technical Standard 3 (RTS3)](/standards/remote-gambling-and-software-technical-standards/rts-3-rules-game-descriptions-and-the-likelihood-of-winning)  . \n\n"}
{"id": "1532", "section": " Information to lottery players: proceeds and prizes ", "subsection": "What we want to achieve", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": " We want to ensure that consumers are empowered to make informed choices about gambling. And that consumers and the wider public have a well-informed view of how lotteries use their money to contribute to society. \n\n Licensees should help consumers understand which good causes are being supported and how much of their money goes to the good cause or elsewhere. Specifically, we want consumers to know or be able to find out: \n\n* how much is returned to the good causes and what good causes they-re supporting\n* how much is spent on prizes\n* how much is spent on expenses\n* if grants are made and information about that process.\n"}
{"id": "1533", "section": " Information to lottery players: proceeds and prizes ", "subsection": "What we expect licensees to do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": "###  Breakdown of proceeds and good cause information\n\n Lottery licensees must provide information about how lottery proceeds are spent. This information should be available to consumers before they purchase a ticket and should include: \n\n* the percentage or amount of the proceeds spent on:\n* prizes (including prizes rolled over)\n* expenses related to promoting and running the lottery\n* the amount applied directly to the purposes of the society or purposes for which the local authority has power to incur expenditure (whichever is relevant) \u2013 i.e. the good cause\n* the total proceeds from all tickets sold.\n\n Information provided can be estimated, average or actual percentage/amount (where this is known). Where the actual amounts for that type of lottery draw cannot be determined in advance, licensees should consider how best they can provide a reasonable estimate to consumers. \n\n For example, through: \n\n* providing details of the actual breakdown of proceeds and ticket sales for the previous calendar year\n* where they consider this will be misleading, using previous data to estimate or give an average for that type of lottery draw\n\n For example, you may provide a breakdown in your solicitation statement for a particular lottery draw, stating that last year you received \u00a3XX,XXX in ticket sales and that X% was spent on your good cause, X% on prizes and X% on expenses. \n\n This is in addition to the current provision in social responsibility code (4.3.1), which requires all society and local authority lottery licensees to publish annually the proportion of total proceeds allocated to the purposes of the society or purposes for which the local authority has power to incur expenditure. \n\n Licensees currently retain information as set out in  [Condition 11.1.1](/licensees-and-businesses/lccp/condition/11-1-1-lotteries-societies-and-local-authorities)  , which can be used to provide relevant information. \n\n Information about the promoting society (good cause) must be made available. Lottery licensees are required to identify the promoting society within ticket documentation (licence condition 11.1.1.7b and 11.2.1.7b).  [Social responsibility code 4.3.2](/licensees-and-businesses/lccp/condition/4-3-2-marketing-of-all-lotteries-conducted-under-a-single-brand-branded)  also requires that branded lotteries must ensure that it is clear to consumers (or potential consumers), which society lotteries are being promoted. \n\n"}
{"id": "1534", "section": " Information to lottery players: proceeds and prizes ", "subsection": "Information about grants", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": " Lottery licensees may use proceeds to fund grants to beneficiaries who meet the aims and objectives of their societies. Where this is the case, information should be available to consumers about how the allocation of grants is determined, including examples of those receiving them. \n\n For example, you could provide information on your website confirming that other organisations who meet your aims and objectives can apply for funding, that the outcome of those applications is determined by a panel or individual (if that is the case) and give details of organisations you have helped using this process. \n\n"}
{"id": "1535", "section": " Information to lottery players: proceeds and prizes ", "subsection": " How information should be made available", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": " All reasonable steps should be taken to ensure that the information is understandable, easily accessible and presented through the most appropriate means of reaching the consumer. \n\n As consumers should be able to access this information before they purchase a ticket, when deciding where to publish it, you should consider the medium through which the gambling is conducted and the way you advertise or promote the lottery. \n\n For example, this information could be included in marketing communications, advertisements, promotions, the lottery website, ticket documentation, or any other information surrounding the draw, such as the solicitation statement or terms and conditions. \n\n Where licensees use the internet or mobile sites to promote lotteries, the information should be located from the menu or drop-down list, but consumers should be directed to this by links within the main lottery pages. \n\n You must ensure that the information you provide is not misleading. Existing LCCP provisions require all lottery licensees to comply with the advertising codes of practice issued by the Committee of Advertising Practice (CAP) and the Broadcast Committee of Advertising Practice (BCAP). These advertising codes include rules on misleading advertising. \n\n Where estimated or average figures are given you should be clear to consumers that this is the case and that the actual figures may vary. Where you expect figures to vary greatly for a draw you should be clear about this and consider whether there is a better way to provide the information. For example, where you hold a bumper raffle and know the breakdown of proceeds is likely to be well outside the annual figures you normally provide. Here you may base the information provided on previous draws of that type, rather than the annual figures you use elsewhere. \n\n"}
{"id": "1536", "section": " Information to lottery players: proceeds and prizes ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Information to lottery players: proceeds and prizes \n\n application/pdf PDF 150.7 kB](//assets.ctfassets.net/j16ev64qyf6l/1gHGAsyUhJAjQ79Qp4oDNw/aa170bfdb5a34cb09721fd58f82ec0c5/Society-lotteries-guidance-to-operators.pdf)\n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1537", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes", "content": "* [Information to lottery players: proceeds and prizes](#)\n* [Information about prizes](#information-about-prizes)\n* [Information on how proceeds are used](#information-on-how-proceeds-are-used)\n* [How information should be made available](#how-information-should-be-made-available)\n\n [Print this guide](#) "}
{"id": "1538", "section": " How to contact the SBIU ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-contact-the-sbiu", "content": " If you have any concerns regarding match-fixing or the integrity of sports betting, you can contact the SBIU directly at  [sbiu@gamblingcommission.gov.uk](mailto:sbiu@gamblingcommission.gov.uk) \n\n"}
{"id": "1539", "section": " How to contact the SBIU ", "subsection": "If you suspect suspicious activity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-contact-the-sbiu", "content": " We want to ensure that customers are confident that they can gamble in an environment that is safe and free of criminal activity. If you suspect suspicious activity, then you can  [report it to us](/contact-us/page/report-something-in-confidence)  . \n\n [Previous page   \n Important documents](/licensees-and-businesses/guide/page/important-documents) \n\n---\n\n Last updated: 17 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1540", "section": "Find your account number", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/find-your-account-number", "content": " If you hold a Gambling Commission operating or personal licence, you may be asked what your account number is. \n\n Your account number is the first set of six numbers from your licence. \n\n\n> ###  Example\n> \n>  Licence number: 003-123456-N-987654-001 \n> \n>  Your account number is: 123456 \n> \n> \n\n Licences are made up of 5 sets of characters separated by hyphens: \n\n 3 numbers 6 numbers 1 letter 6 numbers 3 numbers \n\n In some cases the first set of 3 numbers are ommitted. \n\n"}
{"id": "1541", "section": "Find your account number", "subsection": "Public register", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/find-your-account-number", "content": " Your account number is also displayed on the  [public register](/public-register)  under the account number header of your licence entry. \n\n\n\n---\n\n Last updated: 26 January 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1542", "section": " Changes you can make online ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/changes-you-can-make-online", "content": " You can make most changes online in  [eServices](/service/operator-eservices)  and pay any fees using a credit or debit card (except American Express). \n\n###  Head Office address changes\n\n Changes to the Head Office and trading names will result in a new licence being issued. \n\n You can use  [eServices](/service/operator-eservices)  to change your Head Office address. Changes to a Head Office address will result in a new licence being issued. \n\n Cost: \u00a340 per licence \n\n###  Registered and correspondence address changes\n\n You can use  [eServices](/service/operator-eservices)  to change your registered and correspondence addresses. Your correspondence address must be based in the United Kingdom. We will use this address to communicate with you. You should only make this change once you have moved address. \n\n Cost: free \n\n###  Add, change or remove trading names\n\n You can use  [eServices](/service/operator-eservices)  to add, change or remove your trading name. Any change to a trading name will result in a new licence being issued. \n\n It is your responsibility to ensure that any proposed domain or trading name is considered socially responsible and is compliant with legislative and regulatory requirements including: \n\n* the  [Licence Conditions and Code of Practice](/licensees-and-businesses/lccp/online)  and any applicable guidance\n* the Committees of Advertising Practice (CAP)\n* Broadcast of Committees of Advertising Practice (BCAP).\n\n Trading names also need to be compliant with the  [Companies Act 2006 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2006/46/contents)  . \n\n Cost: \u00a340 per licence \n\n###  Adding a licensed activity\n\n You can add new licence activities to your existing licence using  [eServices](/service/operator-eservices)  . However, if you want to add an additional licence, for example if you hold a non-remote operating licence only and are intending to add remote activities, you will need to  [apply for a new operating licence online](/service/apply-for-an-operating-licence)  . \n\n To add new licence activities to your existing licence, you must provide the following information for both remote and non-remote activities: \n\n* new business plan to explain how the activity will be made available and any staffing changes\n* financial forecast for the activity for the first 12 months\n* evidence of funding for the activity, for example copy of Loan agreement, evidence of source of funds for investments and bank statements\n* amended policy statements that demonstrate how the activity to be added complies with  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)\n* customer terms and conditions, if applicable.\n\n If you are adding a remote activity, you must also provide the following: \n\n* remote technical standards and testing strategy policies\n* operational model map\n* system diagram for the end-to-end process.\n\n If you are adding  [non-remote general betting limited activity](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)  , you must also provide the following: \n\n* a contract of employment for all staff who will be taking bets\n* an Annex A for all staff who will be taking bets.\n\n Cost: 25 percent of standard licence application fee \n\n###  Removing a licensed activity\n\n You can remove a licence activity using  [eServices](/service/operator-eservices)  . You do not need to provide any supporting documentation. \n\n Cost: \u00a340 \n\n###  Fee category changes\n\n You can make fee category changes using  [eServices](/service/operator-eservices)  . For a fee category increase by 1 level only, you do not need to provide any supporting documentation. \n\n If you need to increase your fee category by 2 or more categories, then you will need to provide the following documents: \n\n* new or updated financial projections\n* new or updated business plan\n* evidence of how the expansion of the business is funded.\n\n If you need to decrease your fee category you will need to provide a full explanation of why. \n\n Cost: \u00a340 \n\n"}
{"id": "1543", "section": " Changes you can make online ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/changes-you-can-make-online", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Documents required for Variations \n\n application/pdf PDF 108.1 kB](//assets.ctfassets.net/j16ev64qyf6l/1WUzMNDdrqWYrhO1jt9ANo/ef82d96e8e98cdc47256836ae72bf871/Documents_required_for_Variations.pdf) [Previous page   \n Make changes to your operating licence](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  [Next page   \n Changes that cannot be made online](/licensees-and-businesses/guide/page/changes-that-cannot-be-made-online) \n\n---\n\n Last updated: 30 March 2023 \n\n Show updates to this content  Formatting changes \n\n Additional information provided relating to the documentation required for: \n\n* adding a licensed activity\n* fee category changes\n* operating name changes\n* adding, changing or removing a licence condition\n* Schedule X and Schedule Y changes.\n"}
{"id": "1544", "section": " Change of corporate control ", "subsection": "Controller", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " Under  [Section 102 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/102)  , a change of corporate control takes place when a person (or other legal entity) either directly or indirectly: \n\n* owns 10 percent or more of the shares\n* is entitled to 10 percent or more of the rights to profits/dividends\n* has 10 percent or more of the voting power\n* is able to exercise significant influence over the management of an existing licensed operator.\n\n\n>  See  [Section 422 of Financial Services and Markets Act 2000 (FSMA) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2000/8/section/422)  for the full definition of controller. \n> \n> \n\n In summary, it is when there is a new 'controller' of the company. For example, if a major investor joins the company or a new significant member joins a partnership. A person is considered a new controller if they hold: \n\n* 10 percent or more of the shares in a licensed operator or in parent company of a licensed operator\n* 10 percent or more of the voting power in a licensed operator or a parent company of a licensed operator\n* shares or voting power in a licensed operator or a parent company of a licensed operator as a result of which the person is able to exercise significant influence over the management of a licensed operator.\n"}
{"id": "1545", "section": " Change of corporate control ", "subsection": "Shares", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " The holding of shares or voting power by a person in the licensed operator includes any shares or voting power held by another person if they and the other person are acting together: \n\n* in relation to a licensee with share capital, allotted shares\n* in relation to a licensee with capital but no share capital, rights to share in the capital.\n\n In relation to licensee without capital, interests: \n\n* conferring any rights to share in the profits of the licensee; or liability to contribute to the losses of the licensee\n* giving rise to an obligation to contribute to the debts or expenses of the licensee in the event of its winding up (in a licensee with neither share capital nor capital).\n\n###  Voting power is defined by section 422(5) FSMA20000\n\n (a) it includes in relation to a person (H): \n\n i. voting power held by a third party with whom H has concluded an agreement, which obliges H and the third party to adopt, by concerted exercise of the voting power they hold, a lasting common policy towards the management of the undertaking in question. \n\n ii. voting power held by a third party under an agreement concluded with H providing for the temporary transfer for consideration of the voting power in question. \n\n iii. voting power attaching to shares which are lodged as collateral with H, provided that H controls the voting power and declares an intention to exercise it. \n\n iv. voting power attaching to shares in which H has a life interest. \n\n v. voting power which is held, or may be exercised within the meaning of subparagraphs (i) to (iv), by a F2 controlled undertaking of H. \n\n vi. voting power attaching to shares deposited with H which H has discretion to exercise in the absence of specific instructions from the shareholders. \n\n vii. voting power held in the name of a third party on behalf of H. \n\n viii. voting power which H may exercise as a proxy where H has discretion about the exercise of the voting power in the absence of specific instructions from the shareholders. \n\n (b) in relation to an undertaking which does not have general meetings at which matters are decided by the exercise of voting rights, means the right under the constitution of the undertaking to direct the overall policy of the undertaking or alter the terms of its constitution. \n\n\n>  If you have any questions as to whether a change of control has taken place, you should seek independent legal advice. \n> \n> \n\n##  Notify the Commission of a change of corporate control\n\n##  What you need to send us with your application\n\n##  Trusts\n\n##  Trust beneficiaries\n\n##  Trustees\n\n##  Settlor\n\n##  Protector\n\n##  Applications in advance\n\n##  Fees for a change of corporate control application\n\n##  Fees\n\n##  Files\n\n"}
{"id": "1546", "section": " Change of corporate control ", "subsection": " Notify the Commission of a change of corporate control", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": "\n>  Changes of control must be reported as a  [key event](/licensees-and-businesses/guide/key-events-for-operators)  as soon as possible and not later than within 5 working days. \n> \n> \n\n Within 5 weeks of the change occurring you must either surrender the licence or apply for the licence to continue to have effect or it will be revoked. \n\n If you want to apply for the licence to continue to have effect, you must complete a  [Change of Corporate Control form](#nCJsRldlCoVu39KHX42se)  , and pay the appropriate fee. You must email the completed form and supporting documents to  [licensing@gamblingcommission.gov.uk](mailto:licensing@gamblingcommission.gov.uk)  . Do not post them to us and do not email them to a Licensing team member email address. \n\n Incoming individuals who have or are expected to become controller of the licensed operator, if not already approved by the Commission will be required to submit an  [Annex A](/licensees-and-businesses/guide/annex-a-declaration)  or  [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)  (PML) application. \n\n Make sure you read the guidance notes on this page before you start to fill out the form. \n\n Change of corporate control applications typically take around 12 weeks to process, providing full information is submitted. \n\n"}
{"id": "1547", "section": " Change of corporate control ", "subsection": " What you need to send us with your application", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " Make sure you read the guidance notes for the information you must send in with the application. If any information is missing, it will delay the application. \n\n"}
{"id": "1548", "section": " Change of corporate control ", "subsection": "Trusts", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " The Commission-s application disclosure requirements for Trusts are the same as those for other entity types and/or individuals that are part of a licensee-s ownership structure. \n\n However, it is important to note that whilst the disclosure requirements set out below are general principles of the information required to support an application, the Commission retains the right to request further information or documents when this is required. \n\n Where the Trust-s ownership equates to 3 percent or above interest in the licensee, in your application, you must include: \n\n* a copy of the trust deed\n* a copy of the letter of wishes\n* a copy of the letter of consent from the trustees (i.e. that they have consented to act as trustees).\n"}
{"id": "1549", "section": " Change of corporate control ", "subsection": "Trust beneficiaries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " We require an Annex A from those beneficiaries whose interest in the Trust equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . If any beneficiary is under 18, then we do not require an Annex A from them. \n\n If the beneficiary-s interest in the Trust equates to less than 10 percent but 3 percent or more, then we require the name, address, and date of birth of all beneficiaries which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "1550", "section": " Change of corporate control ", "subsection": "Trustees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " We require an Annex A from all Trustees where the Trust-s interest in the applicant and/or licensee equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n In the case of the Trustee being a company, we require an Annex A from the person or people in that company who have lead responsibility for matters relating to the Trust. \n\n If the Trust-s interest in the licensee equates to equates to less than 10 percent but 3 percent or more, we require the name, address and date of birth of all Trustees which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "1551", "section": " Change of corporate control ", "subsection": "Settlor", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " We will not usually require an Annex A from the Settlor. We require the name, address and date of birth of the Settlor which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "1552", "section": " Change of corporate control ", "subsection": "Protector", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " We will not usually require an Annex A from the Protector. We require the name, address and date of birth of the Protector which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "1553", "section": " Change of corporate control ", "subsection": "Applications in advance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " [Section 103 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/103)  provides for this. An application can be made in respect of a person or entity who is expected to become a controller of a company. \n\n"}
{"id": "1554", "section": " Change of corporate control ", "subsection": " Fees for a change of corporate control application", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " When submitting the Change of Corporate Control application, you must pay the correct fee for the application at the same time. This can be paid by BACS or Faster Payments. Find out more about  [paying fees](/licensees-and-businesses/page/paying-fees)  . The fee must be paid on the same date you email the application to us. \n\n You can find out the application fee for your licence by using our  [Fee calculator service](/service/operating-licence-fees-calculator)  . \n\n"}
{"id": "1555", "section": " Change of corporate control ", "subsection": "Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": "\n\n Changes and fees |  Change  |  Fee  |\n| --- | --- |\n|  Due to share fluctuation only (the controller(s) must be known to the Commission, that is, they must hold an operating licence issued by the Commission or be a financial institution that is either regulated by the FCA or which has its registered/head office in an EEA state and is regulated by its home state regulator).  |  \u00a3160  |\n|  Where the new controller already holds an operating licence  |  25 percent of standard application fee  |\n|  Where the new controller is a financial institution that is either regulated by the FCA or which has its registered/head office in an EEA state and is regulated by its home state regulator.  |  25 percent of standard application fee  |\n|  Where the new controller does not hold an operating licence  |  75 percent of standard application fee  |\n|  New controller in family owned  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  and: * the operator is a private limited company\n* the operator is and will continue to be a small-scale operator\n* all existing shareholders are either the spouse, civil partner, child, parent or sibling of the new controller\n* the new controller will not exercise any management function in connection with the gambling activities\n* the new controller will not hold a higher percentage of shares in the company than any other shareholder.\n |  \u00a3160  |\n|  Regulation 34 (2) gives a provision for a reduced fee if a company is being inserted into the group structure and both the below conditions are met: * the new controller is known to the Commission (that is, they hold an operating licence or they are a financial institution regulated in the EEA etc) and\n* the new controller is only acquiring 10 percent shares or increasing their shareholding to a 10 percent position and nothing else (i.e. the where the shareholding does not confer any \u201cvoting power\u201d as defined in 422 of FSMA).\n |  \u00a3160  |\n\n"}
{"id": "1556", "section": " Change of corporate control ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Change of Corporate Control form \n\n application/pdf PDF 588.2 kB](//assets.ctfassets.net/j16ev64qyf6l/nCJsRldlCoVu39KHX42se/9e891131ae44aeca37f322dd816e9821/Change_of_Corprate_Control_-_Form.pdf) [Change of Corporate Control guidance notes \n\n application/pdf PDF 501.2 kB](//assets.ctfassets.net/j16ev64qyf6l/23d7KlCHZwJSrpmI5JgRi/a4d8fb6431fa73461984869747da18fd/Change_of_corporate_control_-_Guidance_Notes.pdf)\n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "1557", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control", "content": "* [Change of corporate control](#)\n* [Notify the Commission of a change of corporate control](#notify-the-commission-of-a-change-of-corporate-control)\n* [What you need to send us with your application](#what-you-need-to-send-us-with-your-application)\n* [Fees for a change of corporate control application](#fees-for-a-change-of-corporate-control-application)\n\n [Print this guide](#) "}
{"id": "1558", "section": "Change of Legal Entity", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/change-of-legal-entity", "content": " There are many reasons why an operator might need to change their legal entity type. In a partnership of two people one person may decide to retire, leaving the remaining partner to continue as a sole proprietor. Or a sole proprietor may be advised by their accountant to become a limited company. Whatever the reason, changing legal entity type will impact on the licence they hold with the Gambling Commission. \n\n An existing, licensed operator can change their legal entity without having to go through the full application process. For example, it is possible for a sole proprietor to become a limited company or a partnership to become a sole proprietor. A full list of accepted changes to legal entity is found at the foot of this page. \n\n However, in all cases, there are conditions that must be met: \n\n* the new legal entity must confirm that it is taking on all the undertaking, assets and liabilities of the existing entity\n* the existing entity holds an operating licence and the new entity is going to apply for the same licence type, with the same or fewer licence activities as the existing entity's licence\n* the existing entity must surrender its licence upon the granting of the new licence.\n\n If the type of change you are planning is on the following list, and you can meet the conditions above, it is still necessary for you to submit an application for the new entity, but the list of supporting documents is greatly reduced. You can view a list of the  [supporting documents required for each type of change](/licensees-and-businesses/page/documents-required-for-change-of-legal-entity)  . \n\n If the type of entity change you are planning is not on the following list, you will need to make a  [full application for an operating licence](/service/apply-for-an-operating-licence)  or submit a  [Change of Corporate Control](/licensees-and-businesses/guide/change-of-corporate-control)  application. \n\n The application fee for a Change of Legal entity is lower than the standard application fee for a new licence but the amount you pay is dependent on the specific criteria that you can meet. If can meet the specific criteria for each type of change the application fee is reduced to 25% of the standard fee. If you cannot meet the specific criteria, the application fee is reduced to 75% of the standard fee. \n\n For further details for the specific criteria that must be met refer to the  [specific criteria for 25% application fee](/licensees-and-businesses/page/change-of-legal-entity-specific-criteria-for-25-application-fee)  or the  [specific criteria for 75% application fee](/licensees-and-businesses/page/change-of-legal-entity-specific-criteria-for-75-application-fee)  . \n\n\n>  Please note that if you are unable to meet either the previous conditions or the criteria shown on the tables, then you are unable to submit an application for a Change of Legal Entity and must instead apply as a new operator and pay the full application fee. \n> \n> \n\n\n\n|  Existing entity  |  New entity  |\n| --- | --- |\n|  Sole Proprietor/Partnership/Limited  Liability Partnership  |  Limited Company/PLC  |\n|  Sole Proprietor  |  Partnership/Limited  Liability Partnership  |\n|  Partnership/ Limited Liability  Partnership of 2 people  |  Sole Proprietor  |\n|  Partnership  |  Limited Liability Partnership  |\n|  Limited Company/Plc  |  Sole Proprietor  |\n|  Limited Company/Plc  |  Partnership/Limited  Liability Partnership  |\n|  Limited Liability Partnership  |  Partnership  |\n\n\n\n---\n\n Last updated: 29 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1559", "section": "Operating under another company's licence", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence", "content": " There is an exception which allows a person or company to provide facilities for gambling under another-s operating licence without themselves holding a licence. \n\n\n>  You should always seek your own legal advice. \n> \n> \n\n Where a person provides facilities for gambling, as defined in  [section 5 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/5)  , in the course of a business carried on by another person who holds an operating licence they can, in the case of betting or gaming, take advantage of the exception in  [section 33(3)(a) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/33)  . \n\n There is a similar exception in the case of lotteries,  [section 258(3) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/258)  , but that cannot be taken advantage of by anyone who acts as an external lottery manager. \n\n"}
{"id": "1560", "section": "Operating under another company's licence", "subsection": "General principles", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence", "content": " These are the general principles we take into consideration when deciding if a company is acting in the course of another-s business within the scope of this exception: \n\n* The company must be doing the licence holder-s work. If the company does the same sort of work for other people, it is likely to be acting in the course of its own, discrete business and would require its own operating licence.\n* Company accounts are likely to be consolidated with the licence holder's or, where that is not the case, the company-s sole customer would be the licence holder.\n* The company is likely to be a wholly owned subsidiary of the licence holder.\n* Responsibility for compliance lies squarely with the licence holder. We would expect that policies are decided, drawn up and enforced by the licence holder and they are responsible for ensuring compliance with all  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  and information requirements.\n* Responsibility for adherence to technical standards lies with the licence holder and they have controls in place to ensure the company complies.\n* Governance arrangements clearly show that the business is controlled by the licence.\n\n This list is not exhaustive and we would also look at: \n\n* any employment contracts that may be in place (to satisfy the provisions in section 93 and 94 of the Act where relevant)\n* who owns any relevant intellectual property rights\n* what licences are held by the company in other jurisdictions and why.\n\n It is important to note that these are guidelines only and we will look at the individual circumstances and relationships in each case before coming to any decision as to whether a company can come within the scope of another-s operating licence rather than requiring its own. Whilst we may consider such arrangements acceptable in one instance, we might not in another due to seemingly small but significant differences or other relevant information available. \n\n"}
{"id": "1561", "section": "Operating under another company's licence", "subsection": "This exception can apply to these types of gambling", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence", "content": " There are other limitations on the ability of a person to operate under the umbrella of another-s licence, depending on the type of gambling. \n\n###  Betting\n\n In the case of betting (other than pool betting), the ability of a person to operate under another person-s licence is limited by the requirement that bets can only be accepted by the licence holder, or a person employed by them under a written contract of employment or the holder of another general betting operating licence (see  [section 92 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/92)  ). \n\n###  Pool betting\n\n In the case of pool betting, equivalent restrictions apply but in addition there are specific permissions for individuals to act as agents in accepting bets on tracks in reliance on an  [occasional use notice](/licensees-and-businesses/page/occasional-use-notices-ouns)  or in relation to football pools, subject in either case to needing to be authorised in writing (see  [section 93 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/93)  ). \n\n###  Lotteries\n\n In the case of lotteries we may impose a requirement that all arrangements are made by someone holding a lottery manager-s operating licence (see  [section 98 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/98)  ). \n\n###  Gaming machines and gambling software\n\n The exemption in section 33(3)(a) is  **not**  available to gaming machine and gambling software manufacturers/suppliers because section 33 does not apply to them (they are covered by  [sections 41 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/41 )  and  [sections 243 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/243 )  . \n\n There is no express provision in sections 41 and 243 to allow a person manufacturing/supplying gaming machines or gambling software to operate under another-s licence. \n\n However, where the operational decisions for these companies are made by the owning parent company it can be appropriate for that owning parent company to be accountable for the group, as opposed to the individual companies being directly accountable, and for it to be the parent that holds the licence. \n\n We might, in appropriate circumstances and where the general principles outlined above apply, issue licences to manufacturers/suppliers which authorise the licence holder to carry out the relevant activities either directly, or through the subsidiary and include the name of the subsidiary in the licence. \n\n Provided the named companies carry out the licensed activities for the licence holder they will be covered by the licence. The licence holder will be responsible for the activities carried on by those companies as its agents, in particular that the machines and games comply with all technical standards. \n\n The licence holder must ensure these are named agents on its licence. The licence holder will be in breach of sections 41 or 243 if it operates through a company that has not been named as an agent on its licence. \n\n Naming the subsidiary companies as agents on the licence makes it absolutely clear that the licence holder is responsible for all compliance issues. We will take action if necessary against the licence holder if by reason of the acts of any of the agents it fails to comply with  [LCCP](/licensees-and-businesses/lccp/online)  or technical standards. \n\n\n>  You should always seek your own legal advice, if in any doubt,  [contact us](/contact-us)  to discuss your individual circumstances. \n> \n> \n\n\n\n---\n\n Last updated: 16 March 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1562", "section": " Assurance statements ", "subsection": "What are assurance statements for?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements", "content": "\n>  While we will hold you to account for what you say in your statements, the main beneficiary of the statement is you, the operator. \n> \n> \n\n Assurance statements are designed to improve the focus and accountability on the delivery of the licensing objectives by the boards, or equivalent senior leadership structures, of large gambling businesses. \n\n The statements are intended to: \n\n* be a relatively concise self-assessment of the risks to the licensing objectives posed by the business\n* how well you are managing those risks\n* where you need to improve and how you intend to do so.\n\n Assurance statements provide a means for your board to provide constructive challenge within the business on the effectiveness of your governance and risk management arrangements in facilitating positive consumer protection, addressing gambling-related harm and crime prevention measures. \n\n"}
{"id": "1563", "section": " Assurance statements ", "subsection": "Actively manage your risk", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements", "content": " We want you to embrace the challenges of the regulatory landscape by actively and effectively managing your risks and issues and to inform key business decisions. In turn, we are committed to a proportionate and risk-based regulatory regime. \n\n If licensing objectives are the focal point of your decision making and they are supported by good governance, risk management and a high level of compliance your business is less likely to present a risk. \n\n If this approach is successful, as we believe it will be, and over time more and more operators incorporate the licensing objectives into their corporate culture, the need for external regulatory scrutiny may decrease. \n\n The precise governance arrangements of organisations will vary depending on the size, nature, and complexity of your operations or on the gambling services you provide. We will take this into account when we receive and review your assurance statements. \n\n The previous examples provide indicative content of the assurance statement templates (the 2019 versions). The templates provide a structure to populate, as well as explanatory notes, and have been made available in a format that can be manipulated to enable tailoring of the layout as required. These templates are available to download at the bottom of the page. \n\n"}
{"id": "1564", "section": " Assurance statements ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Example: AS-template-B2B-2019-20 \n\n application/vnd.openxmlformats-officedocument.wordprocessingml.document Document 108.7 kB](//assets.ctfassets.net/j16ev64qyf6l/N5aBGZlsZKJDsHyeYCKVA/adef2188d6c4e286ca4c17130274f3f8/AS-template-B2B-2019-20.docx) [Example: AS-template-B2C-2019-20 \n\n application/vnd.openxmlformats-officedocument.wordprocessingml.document Document 114.3 kB](//assets.ctfassets.net/j16ev64qyf6l/6TtRkGuh01YOzFKVV5Xuym/fe27446e730756a304e2cf59cb9c0591/AS-template-B2C-2019-20.docx) [Previous page   \n What you need to tell us when you hold an operating licence](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)  [Next page   \n LCCP notifications](/licensees-and-businesses/guide/page/lccp-notifications) \n\n---\n\n Last updated: 6 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1565", "section": " LCCP notifications ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lccp-notifications", "content": " An LCCP notification is a report to us about information we have asked for within our  [Licence conditions and codes of practice](/licensees-and-businesses/lccp)  . \n\n We expect you to work with us in an open and cooperative way and to inform us of anything we may need to be aware of. \n\n Our LCCP notification requirements are contained in these parts of the Licence conditions and codes of practice:  **Licence condition 11.1.1**  (lotteries and local authorities) \n\n **Licence condition 15.1.1**  (reporting suspicion of offences etc \u2013 non betting licences) \n\n **Licence condition 15.1.2**  (reporting suspicion of offences etc \u2013 betting licences) \n\n **Licence condition 15.1.3**  (reporting of systematic or organised money lending) \n\n **Licence condition 15.2.2**  (other reportable events) \n\n **Licence condition 15.2.3**  (other reportable events \u2013 money laundering, terrorist financing, etc) \n\n **Ordinary code provision 3.2.2, 3.2.4, 3.2.6, 3.2.8**  (access to gambling by children and young persons) \n\n **Ordinary code provision 3.8.1**  (money-lending between customers) \n\n **Ordinary code provision 8.1.1**  (information requirements \u2013 ordinary code) \n\n **Ordinary code provision 8.1.2**  (provision of information in respect of cheating) \n\n All LCCP notifications are to be reported to us via the LCCP Notifications part of the  [eServices digital service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices)  . \n\n There is also  [guidance for licence holders on submitting LCCP notifications](/guidance/lccp-Information-requirements)  available. \n\n###  You need to tell us as soon as reasonably possible about any of these matters:\n\n* information about any known or suspected offences under the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  or breaches of the LCCP\n* information that may lead us to consider making an order to voiding a bet under the  [Gambling Act 2005 section 336 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/336)\n* cases of systematic, organised or substantial money lending between customers on gambling premises\n* material changes to your business-s arrangements for the protection of customer funds (see Licence condition 4)\n* changes of Alternative Dispute Resolution providers (unsure of link) for the handling of customer disputes\n* if a group company not licensed by us advertises remote gambling to a new jurisdiction, or the Gross Gambling Yield (GGY) generated by that company exceeds set thresholds relative to group GGY\n* if your business has breached, or potentially breached requirements imposed by the  [Proceeds of Crime Act 2002 (Parts 7 and 8) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents)  or the  [Terrorism Act 2000 (Part III) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2000/11/contents)  .\n* Changes of persons appointed as the officer responsible for your businesses- compliance with the  [Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (opens in a new tab)](https://www.legislation.gov.uk/uksi/2017/692/contents/made)  (opens in a new tab) (Regulation 21(1)(a) and 21(3))\n* details of any child or young person repeatedly attempting to gamble on premises restricted to adults\n* descriptions and copies of the rules (or changes to these) of any lottery to be promoted\n* confirmation from a qualifying auditor that the proceeds of any lottery exceeding \u00a31 million in any calendar year are accounted for in a licensee-s annual accounts\n* any other matters that will have a material impact on your business or its ability to conduct licensed activities compliantly and consistently with the licensing objectives.\n\n [Previous page   \n Assurance statements](/licensees-and-businesses/guide/page/assurance-statements)  [Next page   \n Notification of security breaches](/licensees-and-businesses/guide/page/notification-of-security-breaches) \n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1566", "section": " Notification of security breaches ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches", "content": " You must tell us about any security breach to your environment that could harm the confidentiality of customer data or prevent the licensee-s customers, staff, or legitimate users from accessing accounts for longer than 12 hours.  We use the information you report to monitor ongoing compliance and evaluate risk across the industry. If themes emerge that may be valuable to share (such as specific attacks targeting a number of businesses) this may be fed back to help you deal with emerging threats. \n\n\n\n##  [LCCP: Licence condition 15.2.1 (para 16)](/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events)\n\n##  Types of incidents\n\n##  When to report - severity of incident\n\n##  Details to provide\n\n##  How to notify us of an information security breach\n\n"}
{"id": "1567", "section": " Notification of security breaches ", "subsection": " LCCP: Licence condition 15.2.1 (para 16)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches", "content": " This licence condition applies to all operators and would include an information security breach for any operator who holds electronic records of customer information or gambling transactions. \n\n"}
{"id": "1568", "section": " Notification of security breaches ", "subsection": "Types of incidents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches", "content": " These are some common examples of incidents which may impact on the confidentiality of customer data or the availability of accounts: \n\n* infection by viruses or malicious software\n* ransomware infection\n* theft or damage of computer equipment\n* attacks by unauthorised outsiders resulting in network penetration\n* unauthorised access (internal or external)\n* unauthorised or accidental disclosure of customer data\n* staff or third party misuse of customer data\n* denial of services attacks\n* customer impersonated fraud (identity theft).\n"}
{"id": "1569", "section": " Notification of security breaches ", "subsection": "When to report - severity of incident", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches", "content": " Minor incidents should not necessarily be reported. You can decide whether the severity of an incident means it should be reported. You should record and keep your evidence as to how the decision to report or not report was made by the appropriate PML (or in the case of a small scale operator the appropriate \u2018qualified person-). \n\n The Information Commissioner-s Office (ICO) provides guidance on when security breaches involving personal data should be reported to them and this should be considered when making a decision to report (both to the ICO and to us). \n\n###  The key considerations are:\n\n* potential detriment that could be caused to the individuals affected\n* volume of data that has been affected\n* sensitivity of the data that has been affected\n* financial loss to customers.\n\n As a general rule, if a large volume of customer data has been affected, this should be reported. If a low volume has been affected but there is the potential for serious detriment or the data is highly sensitive, this should also be reported. Consideration should also be given to notifying affected customers where warranted. Refer again to the ICO guidance in this area. \n\n The ICO is primarily interested in breaches of personal information, our interest has a wider remit such as unavailability of customer accounts for more than 24 hours or the loss, corruption or unauthorised modification of other critical gambling records such as player account balances, prizes or gambling transaction records. \n\n"}
{"id": "1570", "section": " Notification of security breaches ", "subsection": "Details to provide", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches", "content": " You should provide sufficient information to describe the incident that has occurred, the severity of the incident and the volume of data affected. \n\n Consider the following when submitting a report: \n\n* the nature of the incident\n* the location of the incident\n* the services attacked or compromised\n* when it first occurred\n* when it was detected\n* how it was detected and whether you are able to precisely identify the extent of the incident (how many customers affected, whether data was taken, what data and systems were affected)\n* what mitigating action has been taken\n* whether the root cause been identified\n* whether any other parties such as ICO, police, external security consultants or customers been notified and the consideration given to not notifying some or all of the other parties\n* what preventative action has been taken or will be taken to prevent future breaches.\n"}
{"id": "1571", "section": " Notification of security breaches ", "subsection": "How to notify us of an information security breach", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches", "content": " Breaches must be reported as key events as soon as reasonably practicable and in any event within five working days of the licensee becoming aware of the event-s occurrence. \n\n [Previous page   \n LCCP notifications](/licensees-and-businesses/guide/page/lccp-notifications)  [Next page   \n Protecting customer funds](/licensees-and-businesses/guide/page/protecting-customer-funds) \n\n---\n\n Last updated: 13 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1572", "section": " Protecting customer funds ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds", "content": " Your terms and conditions must include information about your arrangements for protecting the customer funds you hold in the event of insolvency, the level of that protection and the method you use to achieve this. \n\n This information must be made available at the point when a customer deposits money. Information must be available in a manner which requires customers to actively acknowledge that they have read it. Customers must not be allowed to use their funds for gambling until they have provided this confirmation. \n\n [LCCP: Licence condition 4.1.1](/licensees-and-businesses/lccp/condition/4-1-1-segregation-of-funds)   \n [LCCP: Licence condition 4.2.1](/licensees-and-businesses/lccp/condition/4-2-1-disclosure-to-customers) \n\n\n>  You must inform customers of any changes to your arrangements for protecting customer funds before implementing those changes in your terms and conditions. You must also disclose the changes when a customer subsequently makes any deposits. Customers are required to acknolwedge these changes. \n> \n> \n\n Our  [Customer funds: segregation, disclosure to customers and reporting requirements guidance](/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting)  explains how you can comply with the requirements, including advice on what is classed as customer funds and how to apply the customer funds rating system. \n\n It also includes examples of common errors we have identified during our compliance work. \n\n"}
{"id": "1573", "section": " Protecting customer funds ", "subsection": "Reporting on your protection of customer funds", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds", "content": " If there are any changes in your protection of customer funds arrangements you must notify us. This is considered an \u2018other reportable event- and you can notify us via  [eServices (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices)  . \n\n"}
{"id": "1574", "section": " Protecting customer funds ", "subsection": "Remote operators who hold customer funds", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds", "content": " In addition to the above requirements, if you are a remote (online) operator you must also: \n\n* hold customer funds in a separate account\n* report information about customer funds as part of your overall quarterly regulatory returns. This includes a breakdown of customer funds relating to customers in Great Britain and those relating to customers outside of Great Britain.\n\n [Previous page   \n Notification of security breaches](/licensees-and-businesses/guide/page/notification-of-security-breaches)  [Next page   \n Remote game/software payment faults](/licensees-and-businesses/guide/page/remote-game-software-payment-faults) \n\n---\n\n Last updated: 26 August 2022 \n\n Show updates to this content  Updated the links for 4.1.1 and 4.2.1 to go to the relevant section within the online LCCP. \n\n"}
{"id": "1575", "section": " Remote game/software payment faults ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults", "content": " Faulty games which affect the return to player impact the fair and open  [licensing objective](/about-us/guide/what-we-regulate)  and reduce consumer confidence in gambling. \n\n This is relevant for you if you are a remote operator of random number generator (RNG) driven games, both business to consumer/player (B2C) and business to business (B2B) or a game hosting business. \n\n It covers reportable events in relation to gambling system or game software faults and matters to be considered when you are seeking to remedy the outcomes of such faults. \n\n Ordinary code provision 15.2.1 (Reporting key events - gambling facilities) requires the reporting as a key event of any game fault affecting the player return of the game. All events must be submitted via the  [eServices digital service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices)  . \n\n We use information on faults to monitor ongoing compliance but also evaluate risk across the sector. \n\n Of particular interest is identifying where in the design, development or deployment of games the fault occurred and whether the internal and external testing should be improved. \n\n Should themes emerge that would be of value to share with the sector this may be fed back to help operators and test houses deal with common and emerging trends. \n\n"}
{"id": "1576", "section": " Remote game/software payment faults ", "subsection": "Types of faults and how to identify them", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults", "content": " We are not concerned with issues that affect the user experience or playability of a game, issues that do not affect the fairness/return to player (RTP) of games should instead be reported under the existing 'any of matters of impact' event. \n\n Whilst not exhaustive, the list below gives some common examples of faults which may impact on the RTP of remote games: \n\n* incorrect maths design or software flaw resulting in a different prize frequency or amount than intended/advertised\n* implementation issue, such as a configuration parameter or build process, that causes the game to operate in a different way to the design or rules of the game\n* software vulnerability exploited by a player, player hacks into the game\n* incorrect prizes displayed.\n\n###  Game faults can be identified in a variety of ways:\n\n* post implementation reviews of newly installed software identifies an error in the game-s configuration (if this is identified and corrected before the game was in live operation then reporting would not be required)\n* proactively identified by the operator during required game performance monitoring\n* investigation of player complaints or operator feedback results in a fault being discovered\n* updates to games or development of new games might result in developers discovering errors in the existing code base which affect RTP/fairness.\n"}
{"id": "1577", "section": " Remote game/software payment faults ", "subsection": "When to report", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults", "content": " We do not expect every suspected game fault to be reported to us straight away. However once a fault, resulting in an under or overpaying game is confirmed, reporting would be required within five days.  Confirmation of a game fault would usually coincide with an operator-s decision to disable the faulty game from operation. If the game was not disabled pending the outcome of the investigation it must be taken down whilst the fault is fixed and retested. \n\n We understand that the time involved to fully ascertain all the particulars of an error can vary depending on the complexity, number of parties involved and the length of time the error existed. This should not hold up the reporting of the incident. You must provide as much information as is known at the time of reporting outlining any areas where further investigation is required to confirm more details. \n\n All RTP faults should be reported. A number of \u2018small- faults may indicate a wider systematic issue within an operator-s or test house-s processes. This would not be identified if only \u2018significant- faults are reported. \n\n A game under or overpayment issue, even an apparently minor one, represents a failure in design, build, testing or deployment of a gambling product and is therefore of interest to us. \n\n Prompt identification, game deactivation and notification of faults increases confidence that you are properly monitoring your products to ensure they are operating in a fair and open way. \n\n Detecting minor variances using your monitoring processes would demonstrate you have very effective processes in place. \n\n"}
{"id": "1578", "section": " Remote game/software payment faults ", "subsection": "Details to provide", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults", "content": " You should provide sufficient information to describe the incident that has occurred, how it was identified, the cause, number of players/financial amount involved and the remedial action planned and performed. \n\n When submitting your report include: \n\n* the nature of the incident and how it was detected\n* dates when the game/version was released, when the fault occurred, how long it was active for\n* how the fault occurred and how it passed internal and external testing\n* the amount of players affected, including the financial amount along with the calculations used to determine this\n* difference in expected/actual RTP due to the fault\n* if a B2B is reporting, how many B2Cs were offering the game and whether all were affected\n* what remedial action has/will be taken - both to prevent a similar reoccurrence and to remedy any fairness issues for consumers.\n"}
{"id": "1579", "section": " Remote game/software payment faults ", "subsection": "Considerations regarding how to remedy a fault", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults", "content": " You should not benefit from a fault. You should endeavour to return the money to customers in a timely manner. If the individuals affected cannot be identified, you are encouraged to make efforts to repay the money to the group of consumers most likely to contain those affected. The money should be repaid in a way that would not incentivise additional gambling and is not based on a minimum-spend requirement or threshold. \n\n We expect consumers to be informed of steps taken and the reason for this only after all the money has been returned, and not during this period. This will avoid operators being able to benefit through promotion or advertising, which is unacceptable. \n\n If you cannot return the money to consumers in line with these aims, you should divest yourselves of the profits and this should be paid to a responsible gambling charity. \n\n"}
{"id": "1580", "section": " Remote game/software payment faults ", "subsection": "Calculating the financial amount involved", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults", "content": " The first step is to establish the financial amount and number of players affected by the fault. The complexity of this will vary depending on the nature of the fault, for example a one-off jackpot failure will have one player and one amount involved. Whereas a more subtle design or game fault that reduces RTP might affect numerous prizes and players depending on how long it was in operation for. \n\n The default and expected remedy is to directly reimburse the affected players. \n\n The amount to reimburse would either be the exact amount (if the transactions are available to calculate) or if the transactions required are not available then the approximate amount based on the formula (turnover generated during the fault period times the defective RTP%). \n\n###  Approach A:\n\n Calculate using the exact transactions. For example, if a jackpot should have paid X but it instead paid a quarter of X, the amount involved and players affected is easy to determine. \n\n###  Approach B:\n\n Where exact transactions or hits aren-t available, or are too difficult to calculate, then the following formula is typically used to calculate the theoretical difference between the expected and actual results. \n\n For example, if a frequently occurring prize should have paid \u00a3500 but instead paid \u00a3100 or if a prize wasn-t being awarded at all due to a fault then determine how much that discrepancy reduces the overall RTP (each prize contributes an exact portion of the overall RTP). \n\n If it was 0.5% then multiply that times the amount of turnover (\u00a3) which occurred under fault conditions. That is the amount of underpaid winnings. \n\n We recognise that each game fault could be unique and how you deal with reimbursing players might change on a case by case basis. Whilst every attempt should be exhausted to directly reimburse affected players, if this is not possible any alternative should take into account the following principles: \n\n* You should not benefit from a fault. The effort of reimbursing funds should itself act as a disincentive for producing faulty games.\n* The affected consumers should be treated fairly and with priority.\n* Adequate disclosure accompanies any approach.\n"}
{"id": "1581", "section": " Remote game/software payment faults ", "subsection": "How to report", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults", "content": " !  **Warning  This reporting requirement applies to holders of all operating licences.**  Breaches must be reported as key events as soon as reasonably practicable and in any event within five working days of becoming aware of the event-s occurrence. \n\n All key events are to be reported to us via the key event part of the  [eServices digital service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices)  . \n\n You must select the following type when entering this key event on eServices: \n\n* Key Event: Gaming system fault.\n\n [Previous page   \n Protecting customer funds](/licensees-and-businesses/guide/page/protecting-customer-funds) \n\n---\n\n Last updated: 13 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1582", "section": " Notify the Commission of a change of corporate control ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notify-the-commission-of-a-change-of-corporate-control", "content": "\n>  Changes of control must be reported as a  [key event](/licensees-and-businesses/guide/key-events-for-operators)  as soon as possible and not later than within 5 working days. \n> \n> \n\n Within 5 weeks of the change occurring you must either surrender the licence or apply for the licence to continue to have effect or it will be revoked. \n\n If you want to apply for the licence to continue to have effect, you must complete a  [Change of Corporate Control form](#nCJsRldlCoVu39KHX42se)  , and pay the appropriate fee. You must email the completed form and supporting documents to  [licensing@gamblingcommission.gov.uk](mailto:licensing@gamblingcommission.gov.uk)  . Do not post them to us and do not email them to a Licensing team member email address. \n\n Incoming individuals who have or are expected to become controller of the licensed operator, if not already approved by the Commission will be required to submit an  [Annex A](/licensees-and-businesses/guide/annex-a-declaration)  or  [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)  (PML) application. \n\n Make sure you read the guidance notes on this page before you start to fill out the form. \n\n Change of corporate control applications typically take around 12 weeks to process, providing full information is submitted. \n\n [Previous page   \n Change of corporate control](/licensees-and-businesses/guide/change-of-corporate-control)  [Next page   \n What you need to send us with your application](/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application) \n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "1583", "section": "Activities", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/all", "content": "* [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)\n* [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)\n* [Remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software)\n* [Non-remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)\n* [Remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)\n* [Non-remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)\n* [Remote society lottery licence](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)\n* [Non-remote society lottery operating licence](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)\n* [Remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)\n* [Remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)\n* [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)\n* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)\n* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)\n* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)\n* [Non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)\n* [Remote casino game host operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)\n* [Non-remote gambling software licence](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence)\n* [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)\n* [Non-remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)\n* [Non-remote gaming machine technical \u2013 supplier operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)\n* [Remote gambling software licence](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)\n* [Remote casino operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)\n* [Non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)\n* [Remote bingo game host operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)\n* [Remote bingo operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo)\n* [Non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)\n* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)\n* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)\n* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)\n* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)\n* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)\n* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)\n* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)\n* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)\n* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)\n* [Family entertainment centre](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)\n* [Adult gaming centre](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)\n"}
{"id": "1584", "section": "10.1.1 - Assessing local risk", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk", "content": " Applies to: \n\n All non-remote casino, adult gaming centre, bingo, family entertainment centre, betting and remote betting intermediary (trading room only) licences, except non-remote general betting (limited) and betting intermediary licences. \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must assess the local risks to the licensing objectives posed by the provision of gambling facilities at each of their premises, and have policies, procedures and control measures to mitigate those risks. In making risk assessments, licensees must take into account relevant matters identified in the licensing authority-s statement of licensing policy  [1](#1011-1)  .\n2. Licensees must review (and update as necessary) their local risk assessments: \n\n\n- to take account of significant changes in local circumstances, including those identified in a licensing authority-s statement of licensing policy;\n- when there are significant changes at a licensee-s premises that may affect their mitigation of local risks;\n- when applying for a variation of a premises licence; and\n- in any case, undertake a local risk assessment when applying for a new premises licence.\n##  References\n\n"}
{"id": "1585", "section": "10.1.1 - Assessing local risk", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk", "content": " 1  This is the statement of licensing policy under the Gambling Act 2005. \n\n\n\n"}
{"id": "1586", "section": "10.1.2 - Sharing local risk assessments", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-2-sharing-local-risk-assessments", "content": " Applies to: \n\n All non-remote casino, adult gaming centre, bingo, family entertainment centre, betting and remote betting intermediary (trading room only) licences, except non-remote general betting (limited) and betting intermediary licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should share their risk assessment with licensing authorities when applying for a premises licence or applying for a variation to existing licensed premises, or otherwise on request.\n"}
{"id": "1587", "section": " How to apply for an operating licence ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-apply-for-an-operating-licence", "content": " You can apply for an operating licence using the apply for an operating licence service. \n\n You will need to pay a fee to submit your application. You can read about the  [fees you need to pay and when](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)  and  [how to pay your fees](/licensees-and-businesses/page/paying-fees)  . \n\n##  Apply online\n\n [Previous page   \n Operating licences](/licensees-and-businesses/guide/operating-licences)  [Next page   \n How we assess operating licence applications](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications) \n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1588", "section": " How to apply for an operating licence ", "subsection": "Apply online", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-apply-for-an-operating-licence", "content": " Apply for an operating licence online. \n\n [Start](/service/apply-for-an-operating-licence) "}
{"id": "1589", "section": " Appeal against a decision made about your licence or application ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/appeal-against-a-decision-made-about-your-licence-or-application", "content": " If we make a decision about your licence or an application for a licence, we will let you know the reasons why and the steps you can take to appeal if you are unhappy with our decision. \n\n You can appeal against a decision about your gambling licence if: \n\n* your application for a licence is turned down\n* your licence is suspended or revoked\n* you receive a fine or warning\n* there are changes to your licence conditions.\n\n You normally have to  [pay a fee to appeal (opens in a new tab)](https://www.gov.uk/guidance/gambling-licence-decisions-appeal-to-a-tribunal#fee)  . This fee will be refunded if you win your case. \n\n If we have given you a final decision and you are not satisfied with it, you can  [appeal to the HM Courts & Tribunals Service (opens in a new tab)](https://www.gov.uk/guidance/gambling-licence-decisions-appeal-to-a-tribunal)  , which is an independent body. \n\n [Previous page   \n How we assess operating licence applications](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications) \n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1590", "section": "5.1.7 - Compliance with advertising codes (lotteries)", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-7-compliance-with-advertising-codes-lotteries", "content": " Applies to: \n\n All lottery licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. All marketing of gambling products and services must be undertaken in a socially responsible manner.\n2. In particular, Licensees must comply with the advertising codes of practice issued by the Committee of Advertising Practice (CAP) and the Broadcast Committee of Advertising Practice (BCAP) as applicable. For media not explicitly covered, licensees should have regard to the principles included in these codes of practice as if they were explicitly covered.\n"}
{"id": "1591", "section": "Pool betting consumer transparency", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/pool-betting-consumer-transparency", "content": " On  [Pool betting licensing arrangements](/licensees-and-businesses/guide/pool-betting-licensing-arrangements)  we acknowledged that operators are using a number of models to provide facilities for pool betting, or what at first sight appears to be pool betting, to consumers in Great Britain (GB). \n\n Dependent upon the arrangements in place some betting contracts are struck in reliance of a pool betting licence whilst others are struck in reliance of a general betting standard licence. \n\n\n>  Transparency is key in protecting the interests of consumers. \n> \n> \n\n Information must be readily accessible and meaningful to allow consumers to understand the products they are using and we expect operators to provide clear, accessible and concise information on their arrangements for dispute resolution and redress. \n\n Specifically, in relation to pool betting or what at first sight appears to be pool betting, our expectation is that customers are provided with information that identifies: \n\n* who their betting contract is with\n* who is responsible for paying out any winnings and where their funds are being held\n* how to make a complaint in relation to a bet\n* rules in relation to bet settlement and deduction levels (for more information see code provisions 4.2.6 and 4.2.9)\n* on-course, through a public display system, relevant information such as units staked on open markets, minimum stakes and winning dividends (for more information on our expectations here please see on-course pool betting display requirements.\n\n\n\n---\n\n Last updated: 26 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1592", "section": "3.3.1 - Responsible gambling information", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-1-responsible-gambling-information", "content": " Applies to: \n\n All licences, except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting (remote platform) licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must make information readily available to their customers on how to gamble responsibly and how to access information about, and help in respect of, problem gambling.\n2. The information must cover: \n\n\n- any measures provided by the licensee to help individuals monitor or control their gambling, such as restricting the duration of a gambling session or the amount of money they can spend\n- timers or other forms of reminders or \u2018reality checks- where available\n- self-exclusion options\n- information about the availability of further help or advice.\n\n- The information must be directed to all customers whether or not licensees also make available material which is directed specifically at customers who may be \u2018problem gamblers-.\n- For gambling premises, information must be available in all areas where gambling facilities are provided and adjacent to ATMs. Information must be displayed prominently using methods appropriate to the size and layout of the premises. These methods may include the use of posters, the provision of information on gambling products, or the use of screens or other facilities in the gambling premises. Information must also be available in a form that may be taken away and may also be made available through the use of links to be accessed online or using smart technology. Licensees must take all reasonable steps to ensure that this information is also readily accessible in locations which enable the customer to obtain it discreetly.\n"}
{"id": "1593", "section": "How to calculate your Gross Gambling Yield (GGY) for pool betting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-calculate-your-gross-gambling-yield-ggy-for-pool-betting", "content": " On  [Pool betting licensing arrangements](/licensees-and-businesses/guide/pool-betting-licensing-arrangements)  we acknowledge that operators are using a number of models to provide facilities for pool betting, or what at first sight appears to be pool betting, to consumers in Great Britain (GB). \n\n Dependent upon the arrangements in place some betting contracts are struck in reliance of a pool betting licence whilst others are struck in reliance of a general betting standard licence. \n\n Whenever an operator accepts a bet in reliance of its own licence, the Gross Gambling Yield (GGY) must be recorded within the respective  [regulatory return](/guidance/regulatory-returns-guidance)  and will be considered for fee category purposes. A Commission licence is relied upon if the customer involved in your bet is located in GB or any part of your remote gambling equipment is located here. \n\n Whenever a licensed operator makes or accepts a bet on behalf of another licensee it is the other licensee (the actual counterparty to the bet) which must record and consider the GGY for regulatory return and fee category purposes. \n\n Operators providing facilities by non-remote and remote means must ensure that the GGY is recorded against the appropriate licences. As a reminder, remote gambling means gambling in which persons participate by use of remote communication. If participation isn-t by use of remote communication then its non-remote gambling. \n\n We expect all licensees to regularly review their levels of GGY to ensure they are located within the correct fee category. You must submit a  [licence variation](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  if your fee category needs to change. Applications to vary an operating licence can take up to eight weeks to process. \n\n Loyalty schemes such as \u2018VIP cash back- or \u2018rebates- should not be counted when calculating GGY. Such payments do not form part of a gambling transaction and are considered to be part of the costs of conducting business such as payments to affiliates for the acquisition of players. \n\n##  For example\n\n\n\n---\n\n Last updated: 27 October 2022 \n\n Show updates to this content  'regulatory return' link corrected following audit. \n\n"}
{"id": "1594", "section": "How to calculate your Gross Gambling Yield (GGY) for pool betting", "subsection": "For example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-calculate-your-gross-gambling-yield-ggy-for-pool-betting", "content": " A customer with a 5% rebate on their stakes places \u00a3100 of bets into a pool. The total stakes into the pool are \u00a31000 and the deduction level is 20%. GGY is \u00a3200 (20% of \u00a31000) and  **not**  \u00a3195 (20% of \u00a3100 \u2013 5% of \u00a3100).  The \u00a35 the operator returns to the customer as a rebate is not deducted from GGY and (on the basis it is now cash) if it is wagered in another pool it would count towards amount staked in that pool. \n\n\n\n"}
{"id": "1595", "section": "On-course pool betting display requirement", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/on-course-pool-betting-display-requirement", "content": " The purpose of this guidance is to provide additional clarity with regards to the requirements laid out in  [social responsibility code provision 4.2.10](/licensees-and-businesses/lccp/condition/4-2-10-pool-betting)  . Our primary goal is to maintain transparency for customers. \n\n As a minimum, we want pool betting customers to understand what they could win in the case of win and place bets and what is available to be won in the case of combination bets. Whilst this code provision relates to the display of information for those betting on-course, these principles of transparency should apply equally, where practicable, to other pool betting mediums such as licensed betting premises and online. \n\n We would expect that the calculation used to determine potential dividend returns relies upon the known stakes on each selection at the relevant point in time. We accept these potential dividends are for illustrative purposes and that their accuracy will increase as the pool grows in size and the race approaches its start time. \n\n When considering the scope of the display requirements for each pool operated our expectation focuses on ensuring the display of information for races taking place at the relevant racetrack. Thereafter, licensees offering pools on races taking place at other venues should make this information available in at least one place and this could, for example, be achieved through a looping screen(s) that prioritises information based upon upcoming race times and levels of customer interest. \n\n Combination bets include bets on a single race whereby multiple selections are required (eg correct finishing orders) and bets that require selections across multiple races. \n\n When referring to unit stakes on all types of combination bets offered we are referring to the total units staked on a pool net of deductions. This allows the customer to simply understand what is available to be won and avoids the need for them to access relevant deduction information to make their own calculations. \n\n\n>  Licensees should be aware that they must already publish rules relevant to the deduction levels, expressed as a percentage, for each available pool. Whilst not a licence condition requirement at this time, a best practice approach would see deductions rates transparently displayed at each point of sale. \n> \n> \n\n\n\n---\n\n Last updated: 26 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1596", "section": "8.1.1 - Display of licensed status ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-1-display-of-licensed-status-remote-operators", "content": " Applies to: \n\n All remote casino, bingo and betting licences other than ancillary, host, remote betting intermediary (trading room only), remote general betting (limited) and remote general betting (standard) (remote platform) licences \n\n\n>  [Read additional guidance on the technical requirements](/licensees-and-businesses/page/display-of-licensed-status-technical-requirements)  contained within this section. \n> \n> \n\n1. Licensees providing facilities for remote gambling must display on every screen from which customers are able to access gambling facilities provided in reliance on this licence:\n\t1. a statement that they are licensed and regulated by the Gambling Commission;\n\t2. their account number; and\n\t3. a link (which will be supplied by the Commission) to their current licensed status as recorded on the Commission-s website.\n2. Such statement, account number and link must be in the format, provided by the means, and contain the information from time to time specified by the Commission in its technical standards applicable to the kind of facilities for gambling provided in accordance with this licence or otherwise notified to licensees for the purposes of this condition.\n3. Licensees may also display on screens accessible from Great Britain information about licences or other permissions they hold from regulators in, or by virtue of the laws of, jurisdictions outside Great Britain provided it is made plain on those screens that the licensee provides facilities for gambling to persons in Great Britain in reliance on their Gambling Commission licence(s).\n"}
{"id": "1597", "section": " Introduction ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/introduction", "content": " Since the Act came into force we have received many enquires from both the traditional bingo industry and new or potential entrants around new game formats proposed to be offered as bingo in bingo licensed premises. We have also had correspondance with The Bingo Association about how bingo is defined.  Although only the courts can provide a definitive interpretation of the law, we think it helpful to publish this advice setting out our views on the essential requirements for a gambling product recognised as bingo. \n\n\n\n Under  [section 291 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/291)  , as well as providing bingo, holders of bingo premises licences may also offer facilities for prize gaming  [1](#1)  as long as the gambling complies with the conditions attached to all bingo operating licences by the Gambling Act 2005 (Operating Licence Conditions) Regulations 2007 (SI 2007 No. 2257) which impose limits on both participation fees and prizes. \n\n Although bingo is traditonally played for a prize pool comprising players' stakes less participation fees, it may also be played for a set of prizes. These prizes are not determined by the number of people playing or the amount paid or raised by the game, therefore they are in a format which meets the definition of 'prize gaming'. This type of bingo format is often referred to as 'prize bingo', especially when played for modest prizes. \n\n Bingo of this type also meets the essential following requirements and may be offered in bingo licensed premises without relying on the specific permission contained in  [section 291 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/291)  . It also does not have to comply with the participation fee and prize limits laid down in the 2007 Regulations. \n\n [Previous page   \n How bingo is defined](/licensees-and-businesses/guide/how-bingo-is-defined)  [Next page   \n The fundamental principles of bingo](/licensees-and-businesses/guide/page/fundamental-principles-of-bingo) \n\n---\n\n Last updated: 22 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1598", "section": " Further guidance ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/further-guidance", "content": " In June 2009 the Commission published a document entitled Key characteristics of bingo, which was particularly relevant to bingo played on bingo machines. That information, as updated and revised in the light of more recent discussions with such stakeholders, is reproduced at  [Annex B](/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014)  . \n\n We have set separate  [technical standards](/licensees-and-businesses/page/bingo-and-casino-technical-requirements)  and equipment requirements for remote and non-remote bingo respectively to which operators must comply as a condition of their licence. \n\n [Previous page   \n The fundamental principles of bingo](/licensees-and-businesses/guide/page/fundamental-principles-of-bingo)  [Next page   \n Annex A: Banker-s games and equal chance gaming - January 2014](/licensees-and-businesses/guide/page/annex-a-bankers-games-and-equal-chance-gaming) \n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1599", "section": " Annex A: Banker-s games and equal chance gaming - January 2014 ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-a-bankers-games-and-equal-chance-gaming", "content": "###  A.1\n\n Under  [section 7(2) of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/7)  , bingo must always be \u2018equal chance gaming- in order to distinguish it from casino gaming (\u2018In this Act, \u2018casino game- means a game of chance which is not equal chance gaming-). \n\n###  A.2\n\n [Section 8(1) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/8)  says that gaming is \u2018equal chance gaming- if: \n\n* it does not involve playing or staking against a bank and\n* the chances are equally favourable to all participants.\n\n###  A.3\n\n It is important to note that these are two separate, cumulative, requirements. If a game either involves a bank or is one in which the chances as between all those playing are unequal then it is not \u2018equal chance gaming- and cannot be offered as bingo. \n\n###  A.4\n\n This note seeks to address the meaning in this context of playing or staking against a bank. \n\n###  A.5\n\n A good starting point is the definition given in \u2018The Law of Gambling- edited by Smith and Monkcom which says that in essence a game involves a bank where one player plays against all the others, winning from them the stakes  [2](#2)  that they lose and paying out to them the stakes that they win. \n\n###  A.6\n\n The most obvious types of banker-s game are those (such as roulette or blackjack) which contain an inbuilt advantage to whoever is the banker (a house or banker-s edge). The players- payments are made up entirely of stakes: the operator does not need to decide what deductions to make from stakes and never makes any such deductions. \n\n###  A.7\n\n The position is however complicated by the fact that, even if the bank does not have an edge, the game remains a banker-s game (and therefore cannot be played as bingo) if the operator acts as the bank in the sense at paragraph 2. \n\n###  A.8\n\n As a consequence, in deciding whether or not something offered as bingo is truly equal chance gaming, regard needs to be had to the following:   \n **a)**  are stakes involved at all, or merely participation fees? For instance, if the person makes a payment to participate for a prize put up by the operator, that is not a stake and the game is not a banker-s game   \n **b)**  if there are stakes, are there any circumstances in which any part of those stakes may be retained by the operator, or are they all paid out in prizes, either in that game or rolled over to later ones? If the latter, there is no bank against which the person is betting; instead the operator merely holds the prize fund on behalf of the players. \n\n###  A.9\n\n A game which has both a participation fee and stakes which are fully returned to the winning player(s) also remains \u2018equal chance- gaming. \n\n###  A.10\n\n Thus, as long as bingo operators either return all stakes in prizes or decide themselves how much to put up as prizes and separately decide how much to charge to ensure that the payouts are likely to be covered (such that they do not make a commercial loss) the format will not be a banker-s game and will (provided chances are equally favourable to all players  [3](#3)  ) meet the definition of \u2018equal chance gaming-. \n\n [Previous page   \n Further guidance](/licensees-and-businesses/guide/page/further-guidance)  [Next page   \n Annex B: Key characteristics of bingo - Revised, January 2014](/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014) \n\n---\n\n Last updated: 26 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1600", "section": " Annex B: Key characteristics of bingo - Revised, January 2014 ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014", "content": "###  B.1\n\n Following discussions with the Bingo Association and BACTA, the Gambling Commission published in June 2009 a list of characteristics, which it considered should be present in games, whether or not played by machine, in order for them to be classed as bingo. The Commission has recently reviewed and revised, and now republishes, this list. \n\n###  B.2\n\n The listed characteristics are particularly relevant to bingo machines, also known as video bingo terminals (VBTs). Machines that play bingo are exempt from limits on numbers, and stakes and prizes which apply to gaming machines. If these characteristics are not present it is likely that the Commission will view the machines as gaming machines and regulate them accordingly. \n\n###  B.3\n\n Manufacturers and operators should address these characteristics when developing bingo machines for bingo clubs, adult gaming centres (AGCs) and family entertainment centres (FECs) and should also note that the Commission has concerns about potential access to these machines by children and young people (those under the age of 18). At this stage we do not intend to introduce licence conditions restricting this product to over 18s in those premises that are not age restricted, as the industry has agreed to the following characteristics. However, the options to do so remains open to the Commission should issues arise. \n\n###  B.4\n\n The Commission will continue to monitor the development of bingo machines with a view to a decision, in the longer term, whether it is necessary to incorporate the characteristics in our Technical Standards, Equipment Technical Requirements and/or  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)  . In the meantime, we note that both the Bingo Association and BACTA have communicated these characteristics to their members by way of a Code of Practice. \n\n###  B.5\n\n In the following list, any reference to \u2018game- or \u2018games- means a game or games of bingo. \n\n##  Key characteristics of bingo\n\n##  Characteristics specific to bingo machines\n\n##  Regulations specific to bingo machines in AGCs/FECs\n\n##  References\n\n"}
{"id": "1601", "section": " Annex B: Key characteristics of bingo - Revised, January 2014 ", "subsection": "Key characteristics of bingo", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014", "content": "* Players- payments must be divided between stakes and participation fees, although they may consist entirely of stake or entirely of participation fee.\n* The way that division is made must be transparent to the player and in particular there must be a notice displayed showing participation fees in a way that makes it readily accessible to players. Any stakes must be returned to players, either in the particular game or in a subsequent one.\n* Each game must be played to a single set of numbers, or symbols; drawing a second set starts a new game.\n* Any game formats must clearly be presented as offering the player the opportunity to participate in a game of bingo. This includes numbers (or symbols) being marked off and the game having the appearance of a game of bingo (rather than a gaming machine).\n* Any \u2018added prize money- stated to be available in a game, once offered (and unless the offer is specifically limited in time), must remain available until won in that or subsequent games ie: by way of rollover; the operator cannot claim them back. Prizes clearly advertised as being offered only for a limited period can be claimed back if they are not won. All prizes offered in each game must be transparent to the player.\n* Games may operate with a single player, provided there is a meaningful opportunity for other players to participate in the same game.\n* The game must comply with the requirements of the Gambling Act 2005 and must be capable of audit, where appropriate, to demonstrate legal compliance. Such audit data will demonstrate for example how players- payments are split between stakes and participation fees and that all stakes are returned to the players, either in that game or subsequent games.\n"}
{"id": "1602", "section": " Annex B: Key characteristics of bingo - Revised, January 2014 ", "subsection": "Characteristics specific to bingo machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014", "content": "* The speed of game, including the time taken to join, should be similar to that of an interval game. Games must not have an auto play function.\n* The machines must provide a facility for the player to extend the playing time by a minimum of 100%.\n* The amount that can be staked in a set period should be no greater than on a Category C machine.\n"}
{"id": "1603", "section": " Annex B: Key characteristics of bingo - Revised, January 2014 ", "subsection": "Regulations specific to bingo machines in AGCs/FECs", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014", "content": "* the nature or size of the prize offered may not be determined by the number of persons playing; or the amount paid for or raised by the game\n* bingo machines in FECs will not be made available in areas where children and young people (those under the age of 18) are permitted.\n"}
{"id": "1604", "section": " Annex B: Key characteristics of bingo - Revised, January 2014 ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014", "content": " 1  [Gambling Act 2005 section 288 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/288)  \u2013 Meaning of \u2018prize gaming- Gaming is prize gaming for the purposes of this Act if neither the nature nor the size of a prize played for is determined by reference to:   \n (a) The number of people playing   \n (b) The amount paid for or raised by the gaming.   \n 2  The 2005 Act-s definition of a stake is: \u2018an amount paid or risked in connection with gambling and which either   \n (a) is used in calculating the amount of winnings or value of the prize that the person making the stake receives if successful   \n (b) is used in calculating the total amount of winnings or value of the prizes in respect of the gambling in which the person making the stake participates.-   \n 3  Case law establishes that the fact that a player in bingo may purchase more than one card does not make the chances unequal as between players; such a player will have paid for two or more chances to win and not a chance to win two or more times what another player can win.   \n\n\n [Previous page   \n Annex A: Banker-s games and equal chance gaming - January 2014](/licensees-and-businesses/guide/page/annex-a-bankers-games-and-equal-chance-gaming) \n\n---\n\n Last updated: 26 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1605", "section": " Residential gaming ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/residential-gaming", "content": " Residential gaming is one of two forms of what's known as 'private gaming' - which can only take place somewhere the public can't access. \n\n"}
{"id": "1606", "section": " Residential gaming ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/residential-gaming", "content": " Anywhere the public does not have access to. For example, a hostel or halls of residence. \n\n You do not need a licence for this kind of gaming. \n\n"}
{"id": "1607", "section": " Residential gaming ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/residential-gaming", "content": " You must: \n\n* physically play the game together, at the same physical location\n* make sure at least half of the people playing live at that location.\n"}
{"id": "1608", "section": " Residential gaming ", "subsection": "What you can't do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/residential-gaming", "content": " You can't: \n\n* charge any entry fees - this includes any kind of admission fee or fee for taking part\n* make a profit from the game - even if you intend to donate the profits to charity or good causes\n* deduct from or \u2018levy- on money staked or won by players in the game. It doesn-t matter if the charge is voluntary or compulsory\n* run the game as part of a trade or business\n* play the bingo virtually, or online in any way.\n"}
{"id": "1609", "section": " Residential gaming ", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/residential-gaming", "content": " A group of four friends want to play a game of bingo at their student halls. They invite two more friends over to join them and everyone plays the game at the same physical location, using a bingo board game. \n\n Every player pays a \u00a31 stake and this makes up the pot of money which can be won. \n\n [Previous page   \n How to run bingo legally](/licensees-and-businesses/guide/how-to-run-a-game-of-bingo)  [Next page   \n Domestic gaming](/licensees-and-businesses/guide/page/domestic-gaming) \n\n---\n\n Last updated: 1 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1610", "section": " Domestic gaming ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/domestic-gaming", "content": " Domestic gaming is one of two forms of what's known as 'private gaming' - which can only take place somewhere the public can't access. \n\n"}
{"id": "1611", "section": " Domestic gaming ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/domestic-gaming", "content": " In a private dwelling, such as a house. This can also include other types of accommodation used as, or as part of, a home. For example, motorhomes, houseboats and garden sheds. \n\n Under 18s can take part. \n\n You do not need a licence for this kind of gaming. \n\n"}
{"id": "1612", "section": " Domestic gaming ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/domestic-gaming", "content": " You must: \n\n* make sure the game takes place in the house or accommodation where you usually live\n* play the game on a domestic occasion. For example, a dinner party or other small gathering in your home.\n"}
{"id": "1613", "section": " Domestic gaming ", "subsection": "What you can-t do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/domestic-gaming", "content": " You can-t: \n\n* hold the bingo game outside of a residential setting\n* play the game in group accommodation, such as student halls of residence. See  [residential gaming](/licensees-and-businesses/guide/how-to-run-a-game-of-bingo#residential-gaming)  instead\n* charge any entry fees - this includes any kind of admission fee or fee for taking part\n* make a profit from the game - even if you intend to donate the profits to charity or good causes\n* play the bingo virtually, or online in any way.\n"}
{"id": "1614", "section": " Domestic gaming ", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/domestic-gaming", "content": " Danielle invites her friends over to her house for her babyshower. One of the activities is a game of bingo. Everyone will physically play the bingo game at Danielle-s house and everyone has the same chance of winning. \n\n Every player pays a \u00a31 stake and this makes up the pot of money which can be won. \n\n [Previous page   \n Residential gaming](/licensees-and-businesses/guide/page/residential-gaming)  [Next page   \n Online bingo](/licensees-and-businesses/guide/page/running-online-bingo) \n\n---\n\n Last updated: 11 November 2022 \n\n Show updates to this content  Following an audit the 'residential gaming' link has been updated. \n\n"}
{"id": "1615", "section": " Online bingo ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/running-online-bingo", "content": " You need a licence to run any kind of online or 'remote' bingo. This includes any type of game where players would be taking part virtually. For example, you need a licence to run a bingo game played using social media or on a video call, using platforms such as Zoom. \n\n !  **Warning  If you run an online bingo game without a licence you are breaking the law.** ###  Online bingo includes bingo offered using any form of 'remote' communications\n\n This includes: \n\n* internet\n* telephone\n* television\n* radio\n* any other type of electronic or other technology that enable communication.\n"}
{"id": "1616", "section": " Online bingo ", "subsection": "Why you need a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/running-online-bingo", "content": " The legal basis for bingo means that even if you have good intentions (such as playing for charity) you could face a fine or criminal prosecution. \n\n You can read more in  [Section 6 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/6)  . \n\n"}
{"id": "1617", "section": " Online bingo ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/running-online-bingo", "content": " If you want to run  **online**  bingo you-ll need to  [apply for a remote bingo operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo)  with us. You-ll also need to comply with the relevant legal requirements and our regulatory codes. \n\n If you don-t want to apply for a licence, we-d strongly recommend choosing another activity. You can find fundraising ideas on the  [NHS Charities Together website (opens in new tab)](https://www.nhscharitiestogether.co.uk/fundraising-pack/)  . \n\n [Previous page   \n Domestic gaming](/licensees-and-businesses/guide/page/domestic-gaming)  [Next page   \n Bingo using a club gaming permit](/licensees-and-businesses/guide/page/bingo-using-a-club-gaming-permit) \n\n---\n\n Last updated: 10 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1618", "section": " Bingo using a club gaming permit ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-using-a-club-gaming-permit", "content": " In the following places: \n\n* [members- clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - such as working men-s clubs, branches of the Royal British Legion clubs and with political ties, or\n* miners- welfare institutes.\n\n You do not need a licence for this kind of gaming. However, you'll need to apply for a  [club gaming permit](/licensees-and-businesses/guide/club-gaming-and-machine-permits#club-gaming-permit)  with your local authority. \n\n"}
{"id": "1619", "section": " Bingo using a club gaming permit ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-using-a-club-gaming-permit", "content": " You must make sure: \n\n* the game is played as an equal chance game (essentially all players must have the same chance of winning)\n* the gaming is not the main purpose of the club \u2013 it can only be an additional activity\n* every player is a member of the club, or, a guest of a member\n* children and young people under 18 are not allowed in the area of the club where the gaming is taking place\n* total stakes and prizes for the game do not exceed \u00a32,000 in a 7 day period. Otherwise, this will be classed as \u2018high turnover- bingo. If this happens, you-ll need to tell us. If it happens more than once, then you-ll need a licence\n* you charge a maximum of  **\u00a33**  in participation fees, per person and per day.\n"}
{"id": "1620", "section": " Bingo using a club gaming permit ", "subsection": "What you can-t do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-using-a-club-gaming-permit", "content": " You can-t: \n\n* run \u2018linked- games with players on other premises. For example, you cannot run a linked game between two branches of the Royal British Legion based in two locations\n* deduct from or \u2018levy- on money staked or won by players in the game. It doesn-t matter if the charge is voluntary or compulsory\n* play the bingo virtually, or online in any way.\n"}
{"id": "1621", "section": " Bingo using a club gaming permit ", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-using-a-club-gaming-permit", "content": " A local branch of a political club want to run a bingo night. Usually, the club meet to discuss environmental issues. Everyone taking part in the bingo night will be a member of the club, or a registered guest. \n\n There will be no under 18s taking part, and no children or young people will be allowed in the function room where the bingo will take place. The total stakes and prizes will be less than \u00a32,000. The club applies for a club gaming permit and their request for the permit is granted. \n\n"}
{"id": "1622", "section": " Bingo using a club gaming permit ", "subsection": "Gaming machines", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-using-a-club-gaming-permit", "content": " A club gaming permit also allows you to provide a maximum of 3  [gaming machines](/licensees-and-businesses/guide/gaming-machine-categories)  from categories B3A (with agreement), B4, C or D. \n\n You can read more about  [club gaming permits](/licensees-and-businesses/guide/club-gaming-and-machine-permits#club-gaming-permit)  . \n\n [Previous page   \n Online bingo](/licensees-and-businesses/guide/page/running-online-bingo)  [Next page   \n Exempt gaming in clubs and miners' welfare institutes](/licensees-and-businesses/guide/page/exempt-gaming-in-clubs-and-institutions) \n\n---\n\n Last updated: 6 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1623", "section": " Exempt gaming in clubs and miners' welfare institutes ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/exempt-gaming-in-clubs-and-institutions", "content": " You can run games like bingo and poker in the following places: \n\n* [members- clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club)  - such as working men-s clubs, branches of the Royal British Legion and clubs with political ties\n* [Commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club)  - clubs created with the aim of making a profit, such as snooker clubs and gyms or sports facilities, where you'd pay to become a member but have no say in how the club is run.\n* miners- welfare institutes.\n\n You do not need a licence for this kind of gaming. \n\n"}
{"id": "1624", "section": " Exempt gaming in clubs and miners' welfare institutes ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/exempt-gaming-in-clubs-and-institutions", "content": " You must make sure: \n\n* the game is played as an equal chance game (essentially all players must have the same chance of winning)\n* the gaming is not the main purpose of the club \u2013 it can only be an additional activity.\n* every player is a member of the club, or, a guest of a member\n* children and under 18s do not take part\n* total stakes and prizes for the game do not exceed \u00a32,000 in a 7 day period. Otherwise, this will be classed as \u2018high turnover- bingo. If this happens, you-ll need to tell us. If it happens more than once, then you-ll need a licence\n* you charge a maximum of  **\u00a31**  in participation fees, per person and per day.\n\n If you-re a commercial club with a  [club machine permit](/licensees-and-businesses/guide/club-gaming-and-machine-permits)  the participation fee increases to \u00a33 per person per day. "}
{"id": "1625", "section": " Exempt gaming in clubs and miners' welfare institutes ", "subsection": "What you can-t do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/exempt-gaming-in-clubs-and-institutions", "content": " You can-t: \n\n* deduct from or \u2018levy- on money staked or won by players in the game. It doesn-t matter if the charge is voluntary or compulsory\n* run \u2018linked- games with players on other premises. For example, you cannot run a linked game between two branches of the Royal British Legion based in two locations\n* play the bingo virtually, or online in any way.\n\n [Previous page   \n Bingo using a club gaming permit](/licensees-and-businesses/guide/page/bingo-using-a-club-gaming-permit)  [Next page   \n Exempt gaming in pubs](/licensees-and-businesses/guide/page/exempt-gaming-in-pubs) \n\n---\n\n Last updated: 11 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1626", "section": " Exempt gaming in pubs ", "subsection": "Where it can take place", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/exempt-gaming-in-pubs", "content": " Generally, in any alcohol-licensed premises, such as pubs and bars. \n\n You do not need a licence for this kind of gaming. \n\n"}
{"id": "1627", "section": " Exempt gaming in pubs ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/exempt-gaming-in-pubs", "content": " You must make sure: \n\n* the game is played as an equal chance game (essentially all players must have the same chance of winning)\n* children and under 18s do not take part\n* total stakes and prizes for the game do not exceed \u00a32,000 in a 7 day period. Otherwise, this will be classed as \u2018high turnover- bingo. If this happens, you-ll need to tell us. If it happens more than once, then you-ll need a licence\n* the stake limit is  **\u00a35**  per person, per game\n* all stakes are returned as prizes.\n"}
{"id": "1628", "section": " Exempt gaming in pubs ", "subsection": "What you can-t do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/exempt-gaming-in-pubs", "content": " You can-t: \n\n* Make a profit from the game - even if you intend to donate the profits to charity or good causes\n* charge any participation fees \u2013 or any kind of admission fee\n* run \u2018linked- games with players on other premises. For example, you cannot run a linked game between two chain pubs, based in two different locations\n* deduct from or \u2018levy- on money staked or won by players in the game. It doesn-t matter if the charge is voluntary or compulsory\n* play the bingo virtually, or online in any way.\n"}
{"id": "1629", "section": " Exempt gaming in pubs ", "subsection": "Example", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/exempt-gaming-in-pubs", "content": " The owner of a nightclub wants to run a bingo night. The club-s premises already has an alcohol licence and only adults are allowed in the club. The total stakes and prizes for the bingo will be less than \u00a32,000. All stakes will be returned as prizes. The owner of the club will give free entry to the club for the bingo night and there won-t be any other charges for people to take part. \n\n The maximum stake is charged at  **\u00a35**  per person per game. All the money raised from the bingo night will be given back as prizes. Guests will still be able to buy drinks and pay for them as usual. \n\n"}
{"id": "1630", "section": " Exempt gaming in pubs ", "subsection": "If you're holding bingo as part of a wider event", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/exempt-gaming-in-pubs", "content": " You can charge admission costs for the overall entertainment. However, you can't charge participation fees, or any kind of entry fees for the bingo. \n\n###  Scenario\n\n A pub landlady wants to hold an entertainment evening. She plans to offer entertainment a live band, quiz and a game of bingo. The landlady can charge an entry fee \u2013 for instance \u00a310 \u2013 for the event as a whole and make a profit from the fee. However, people who will be playing bingo must be able to enter the pub without paying the entry fee. Some venues have a separate area where people can join in with bingo for free, but they can-t access the other entertainment, in order to do this. \n\n For example, the landlady can use a function room for the bingo which people will access for free (or, to pay a maximum of \u00a35 stake per person, per game). However, guests won-t be able to access the main pub to watch the band or take part in the quiz without paying the \u00a310 entry fee. \n\n [Previous page   \n Exempt gaming in clubs and miners' welfare institutes](/licensees-and-businesses/guide/page/exempt-gaming-in-clubs-and-institutions)  [Next page   \n Bingo at a premises: prize gaming](/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence) \n\n---\n\n Last updated: 19 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1631", "section": " Bingo at a premises: prize gaming ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence", "content": " The rules about playing bingo as prize gaming depend on the type of premises it is played in. \n\n"}
{"id": "1632", "section": " Bingo at a premises: prize gaming ", "subsection": "What you must do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence", "content": " You must make sure you only offer the type of gaming you're permitted to, as follows: \n\n* Licensed bingo premises - any type of prize gaming\n* Adult Gaming Centre (AGC) - any type of prize gaming\n* Family Entertainment Centre (FEC) - any type of prize gaming\n* Unlicensed Family Entertainment Centre (UFEC) - can  **only**  offer equal chance prize gaming (under their gaming machine permit)\n* Travelling fairs - can  **only**  offer equal chance prize gaming, which must be ancillary (additional) to other amusements at the fair.\n\n###  Time restrictions\n\n For the following, the game of bingo must take place over  **one**  day only: \n\n* prize gaming permit holders\n* Adult Gaming Centre (AGC)\n* Family Entertainment Centre (FEC)\n* travelling fairs.\n\n\n>  These restrictions do not apply to licensed bingo premises. \n> \n> \n\n In Adult Gaming Centres, licensed and unlicensed family entertainment centres and travelling fairs, you must also make sure that: \n\n* all chances to play are allocated or acquired on the premises where the gambling is taking place and on one day\n* the game must be played and completed on the day the chances are allocated\n* the result of the game must be made public in the premises on the day the game is played.\n\n You must also follow  [additional rules](/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence#additional-rules)  - including keeping to the maximum prize limits. These depend on the type of premises, as follows. \n\n"}
{"id": "1633", "section": " Bingo at a premises: prize gaming ", "subsection": "What you can't do", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence", "content": " You can't: \n\n* base the value of the prizes on the number of people playing, or the amount raised by the game\n* play the bingo virtually, or online in any way.\n"}
{"id": "1634", "section": " Bingo at a premises: prize gaming ", "subsection": "Additional rules", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence", "content": " You must also adhere to the following rules, including prize limits and maximum participation fees, which vary depending on the type of premises. \n\n##  Licensed bingo premises\n\n###  The rules\n\n The maximum participation fee you can charge people is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value (if under 18s are allowed on the premises). Or, the maximum prize limit is  **\u00a3100**  (if under 18s are not allowed on the premises). \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n Under 18s cannot take part in prize gaming at a bingo hall. \n\n\n\n##  Adult Gaming Centre (AGC)\n\n For example, AGCs offer games which include slots, casino-style games and fruit machines. AGCs must have a Gambling Commission licence. \n\n###  The rules\n\n The maximum participation fee is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value. \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n Under 18s  **cannot**  take part in this kind of gaming at an AGC. \n\n##  Family Entertainment Centre (FEC)\n\n They're allowed to provide an unlimited number of certain types of gaming machine in a premise which is open to all ages. FECs must have a Gambling Commission licence. \n\n###  The rules\n\n The maximum participation fee is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value. \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n##  Unlicensed Family Entertainment Centre (UFEC)\n\n Unlicensed FECs must have a permit from the local licensing authority. \n\n###  The rules\n\n The maximum participation fee is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value. \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n##  Travelling fairs\n\n###  The rules\n\n At a travelling fair, the bingo must be an ancillary (additional) amusement at the fair. For example, a travelling fair could offer bingo as well as their main attractions of fairground rides. \n\n The maximum participation fee is  **\u00a31**  per chance to win 1 or more prizes in a game. \n\n The maximum aggregate participation fees per game are  **\u00a3500**  . \n\n The maximum single prize limit is  **\u00a370**  cash or in prize value. \n\n The maximum aggregate prize fund (cash or in prize value) per game is  **\u00a3500**  . \n\n Under 18s can take part in this kind of gaming at a travelling fair. \n\n Some  [category D gaming machines](/licensees-and-businesses/guide/page/d-gaming-machines#bingo-machines)  are designed or adapted to play bingo as a prize game.  [Previous page   \n Exempt gaming in pubs](/licensees-and-businesses/guide/page/exempt-gaming-in-pubs)  [Next page   \n Bingo for fundraising](/licensees-and-businesses/guide/page/bingo-for-fundraising) \n\n---\n\n Last updated: 10 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1635", "section": " Bingo at a premises: prize gaming ", "subsection": " Licensed bingo premises ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence", "content": " Bingo halls and clubs that hold a bingo premises licence. "}
{"id": "1636", "section": " Bingo at a premises: prize gaming ", "subsection": " Adult Gaming Centre (AGC) ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence", "content": " High-street outlets with gaming machines only available to over 18s. "}
{"id": "1637", "section": " Bingo at a premises: prize gaming ", "subsection": " Family Entertainment Centre (FEC) ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence", "content": " Larger arcades which cater for a range of ages. "}
{"id": "1638", "section": " Bingo at a premises: prize gaming ", "subsection": " Unlicensed Family Entertainment Centre (UFEC) ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence", "content": " Family-friendly amusement arcades and small arcades in holiday parks and resorts. "}
{"id": "1639", "section": " Bingo at a premises: prize gaming ", "subsection": " Travelling fairs ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-at-a-premises-which-has-a-gambling-licence", "content": " Made up of amusements, rides and games. "}
{"id": "1640", "section": " Bingo ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-licence-activities", "content": " [Non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo) \n\n [Remote bingo operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo) \n\n [Remote bingo game host operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence) \n\n [Previous page   \n Betting licence activities](/licensees-and-businesses/guide/page/betting-licence-activities)  [Next page   \n Casino licence activities](/licensees-and-businesses/guide/page/casino-licence-activities) \n\n---\n\n Last updated: 15 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1641", "section": " Bingo in pubs and clubs ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-in-pubs-and-clubs", "content": " Bingo can be offered on alcohol licensed premises, members' clubs, miners- welfare institutes and commercial clubs without an operating licence. However, the games must: \n\n* be for adults only\n* not be linked with games played on other premises.\n\n [GLA: Part 18 Bingo](/guidance/guidance-to-licensing-authorities/gla-part-18-bingo) \n\n There are limits on the amount which can be charged for participation: \n\n\n\n|  |  With a club gaming permit  |  With a club machine permit  |  WITHOUT either a club gaming permit or club machine permit  |\n| --- | --- | --- | --- |\n|  Members' clubs  |  \u00a33 maximum, per person, per day  |  \u00a31 maximum, per person, per day  |  \u00a31 maximum, per person, per day  |\n|  Miners welfare institutes  |  \u00a33 maximum, per person, per day  |  \u00a31 maximum, per person, per day  |  \u00a31 maximum, per person, per day  |\n||  Commercial clubs  |  Not available  |  \u00a33 maximum, per person, per day  |  \u00a31 maximum, per person, per day  |\n\n\n Pubs must ensure that: \n\n* no participation fee is charged\n* they remain within the stake limit of charging a maximum of \u00a35 per person, per game.\n\n Both alcohol licensed premises and clubs must ensure they do not exceed the maximum of \u00a32,000 per week in stakes/prizes. Those wishing to exceed this limit need to  [apply for a bingo operating licence](/licensees-and-businesses/licences-and-fees/sector/bingo)  . \n\n"}
{"id": "1642", "section": " Bingo in pubs and clubs ", "subsection": "Bingo as prize gaming", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-in-pubs-and-clubs", "content": " When we say \u2018prize gaming- we mean neither the nature nor the size of the prize is determined by: \n\n* the number of people playing\n* the amount paid for or raised by the game.\n\n You can run bingo as a prize game without the need for a bingo operating licence in adult gaming centres, family entertainment centres, unlicensed family entertainment centres and travelling fairs. \n\n To comply with the rules for prize gaming, the bingo games offered in these venues must: \n\n* have a maximum stake of \u00a31 and a prize worth no more than \u00a370 per game\n* offer no more than \u00a3500 of prizes per game\n* have no more than \u00a3500 in stakes per game.\n"}
{"id": "1643", "section": " Bingo in pubs and clubs ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/bingo-in-pubs-and-clubs", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [What constitutes bingo? \n\n application/pdf PDF 65.5 kB](//assets.ctfassets.net/j16ev64qyf6l/52bEZvvotMEdbCHYqnRJ0t/d464465c2de9ad878bf8ab281e78b619/What-constitutes-bingo-advice-note.pdf) [Previous page   \n Pubs and clubs - case studies](/authorities/guide/page/pubs-and-clubs-case-studies)  [Next page   \n Club gaming and machine permits](/authorities/guide/page/club-gaming-and-machine-permits) \n\n---\n\n Last updated: 13 August 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1644", "section": "2.3.2 - Bingo equipment specifications", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-3-2-bingo-equipment-specifications", "content": " Applies to: \n\n Non-remote bingo operating licences and bingo ancillary remote licences \n\n1. Licensees must comply with the Commission-s specification for bingo equipment.\n"}
{"id": "1645", "section": "2.3.3 - Casino equipment specifications", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-3-3-casino-equipment-specifications", "content": " Applies to: \n\n Non-remote casino operating licences and casino ancillary remote licences \n\n1. Licensees must comply with the Commission-s specifications for casino equipment.\n"}
{"id": "1646", "section": "3.6.2 - Bingo ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-2-bingo", "content": " Applies to: \n\n All non-remote bingo licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees who employ children under (under-16-year-olds) and young persons (those aged 16 or 17) should be aware that it is an offence: \n\n\n- to employ them to provide facilities for playing bingo;\n- for their contracts of employment to require them, or for them to be permitted, to perform a function in connection with a gaming machine; and\n- to employ a child to perform any function on premises where, and at time when, facilities are being provided for playing bingo.\n\n- As to 1b, it should be noted that in the Commission-s view the relevant provision of the Act applies to any function performed in connection with a gaming machine. This includes servicing or cleaning such a machine.\n- Accordingly, licensees should have and put into effect policies and procedures designed to ensure that: \n\n\n- children and young persons are never asked to perform tasks within 1a or 1b, above\n- all staff, including those who are children and young persons themselves, are instructed about the laws relating to access to gambling by children and young persons.\n- Licensees should consider adopting a policy that: \n\n\n- children are not employed to work on bingo licensed premises at any time when the premises are open for business\n- neither children nor young persons are in any event asked to work in areas where gaming machines are situated.\n"}
{"id": "1647", "section": "4.2.1 - Display of rules \u2013 casino", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-1-casino", "content": " Applies to: \n\n All non-remote casino licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. In complying with any condition on a casino premises licence requiring the display of rules about gaming, licensees must ensure that the following are included:\n\t1. the rules of each type of casino game available to be played\n\t2. a player-s guide to the house edge\n\t3. a player-s guide to the rules of any equal chance games which are made available.\n"}
{"id": "1648", "section": "When gaming machines are available to use - 20% regulations", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/when-gaming-machines-are-available-to-use-20-regulations", "content": " Gaming machine entitlements in adult gaming centres (AGCs) or bingo premises set out that only 20% of machines can be category B machines in order to ensure a balanced offering of gambling products and restrict harder gambling opportunities. \n\n"}
{"id": "1649", "section": "When gaming machines are available to use - 20% regulations", "subsection": "Gaming machine design changes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/when-gaming-machines-are-available-to-use-20-regulations", "content": " Machine design has changed in recent years and space-saving gaming machines have become available. \n\n These are in the form of: \n\n* tablets\n* multi-player units\n* narrow/in-fill machines.\n\n However, some of these machines appear to be designed primarily to maximise category B machine entitlements. For example, narrow/in-fill single player gaming machines designed to fit in between full-sized gaming machines have become two-player and more recently four-player machines. \n\n Both variants were within the same size cabinet as the original single player machine, which had a width of approximately 10 inches. Such two and four-player machines are not actually available for use in any practical way by more than one player at a time. For example, they cannot be played simultaneously by more than one person. \n\n Such narrow/in-fill machines, subject to appropriate spacing, can only be considered to be one gaming machine for the purpose of calculating the number of machines \u2018available for use-. \n\n"}
{"id": "1650", "section": "When gaming machines are available to use - 20% regulations", "subsection": "Our guidance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/when-gaming-machines-are-available-to-use-20-regulations", "content": " We have updated our  [available for use guidance](/licensees-and-businesses/guide/when-a-machine-is-available-for-use)  to make it clear that for the purpose of calculating the category B machine entitlement in gambling premises, gaming machines should only be counted if they can be played simultaneously by different players without physical hindrance. \n\n Licensees should consider their own product offering alongside our updated guidance. Should licensees fail to address our concerns in this respect, we may take enforcement action. Individual licence conditions, for example, could be applied on a case-by-case basis if we had concerns that a licensee was not addressing this problem. \n\n We will continue to monitor the situation and give further consideration to whether additional guidance or action is required to ensure that the intended product balance is maintained in gambling premises. You can read more about our  [on-going work on category B gaming machines and player protections](/news/article/gambling-commission-calls-for-evidence-on-category-b-gaming-machines-and)  . \n\n\n\n---\n\n Last updated: 8 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1651", "section": " Skill with prizes (SWPs) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/skill-with-prizes-swps", "content": " Skill with prizes (SWPs) are not classed as gaming machines under the  [Gambling Act 2005 (opens in new tab)](http://www.legislation.gov.uk/ukpga/2005/19/contents)  and therefore can be sited anywhere. For example, you might see them located in a cinema foyer or shopping centre. \n\n You  **do not**  need a licence for skill with prize machines. However, you do need one for a machine if it is classed as a gaming machine. \n\n SWPs do not count towards the machine allowance in an alcohol licensed premises, or a members' club. They also do not count towards machine numbers in: \n\n* licensed adult gaming centres\n* family entertainment centres\n* bingo premises for the purpose of determining category B3 gaming machine allowances.\n\n\n>  Skill with prize machines may be liable for Machine Games Duty and may need to be registered with HMRC. Read more about  [Machine Games Duty on GOV.UK (opens in new tab)](https://www.gov.uk/machine-game-duty/register)  . \n> \n> \n\n##  Skill with prize machine or gaming machine\n\n##  When a game is a game of chance\n\n##  Is it really a skill-based game?\n\n##  When you need a licence\n\n##  Maximum stake or prize\n\n##  Compensation mechanisms\n\n\n\n---\n\n Last updated: 18 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1652", "section": " Skill with prizes (SWPs) ", "subsection": " Skill with prize machine or gaming machine", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/skill-with-prizes-swps", "content": " The main difference is whether any of the games offered on the machine amount to \u2018gaming- as defined in  [section 6 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/6)  . In the Gambling Act 2005, \u2018gaming- means playing a game of chance for a prize. \n\n If just one game from a group of skill games is a game of chance, then the machine as a whole is classed as a gaming machine. \n\n"}
{"id": "1653", "section": " Skill with prizes (SWPs) ", "subsection": " When a game is a game of chance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/skill-with-prizes-swps", "content": " Consider all four of the following questions to help you decide. \n\n###  Does the outcome of the game depend entirely on chance?\n\n If yes, then the game is clearly a game of chance and, if played by means of a machine, that machine is a gaming machine. \n\n An example of a game whose outcome is determined entirely by chance is roulette. \n\n###  Does the game contain an element of chance as well as an element of skill?\n\n A game in which the result can be influenced by chance is a game of chance for the purposes of the Gambling Act 2005. Therefore the machine on which the game is played is a gaming machine. It does not matter for these purposes whether the element of chance is greater than the element of skill. Nor does it matter whether the element of chance can be eliminated by great skill. \n\n An example of a game which contains both an element of chance and skill is poker. \n\n###  Is the element of chance involved in the game significant enough to make a difference?\n\n There comes a point where the element of chance is so small that it should be disregarded. \n\n An example of a game where the element of chance should be disregarded is chess, where the element of chance introduced by determining who is to play as white and black is so small as to be likely to be considered irrelevant. \n\n###  Is the game presented as involving an element of chance?\n\n Where the game does not involve an element of chance it may still be considered to be presented as involving an element of chance. We'll take into account the following: \n\n* How the game appears to the player. It must not look like a game of chance. For example, roulette, bingo or game of cards.\n* The name of the game and whether it contains language associated with gambling games. For example \u2018stake- and \u2018jackpot-.\n* The livery of the machine and whether it contains symbols or graphics associated with gambling games, such as bars, bells, lucky 7s or fruits.\n* The appearance of the game itself and whether it contains symbols or graphics associated with gambling, including (but not limited to) the turn of a wheel, the spin of a coin, the roll of a dice, reel bands, or the random selection of numbers.\n* Whether the game involves the player in actions associated with gambling including (but not limited to) placing chips or markers on numbers.\n* Any contextual indications such as advertising signage or marketing material\n\n Any one of these factors by itself may not be enough to classify a machine as a gaming machine. For example, a picture of dice in a game by itself doesn-t necessarily make it a gaming machine. \n\n"}
{"id": "1654", "section": " Skill with prizes (SWPs) ", "subsection": "Is it really a skill-based game?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/skill-with-prizes-swps", "content": " If you have answered the previous questions and you think the machine is an SWP then you should ask these further questions. \n\n Games with any of the following factors are likely to contain a significant enough element of chance that the machine would be a gaming machine, even if the game claims to test a player-s skill in order for them to win a prize. \n\n It doesn-t matter whether the factors are present at all times, or whether they are introduced by means of a compensation mechanism. \n\n The factors are: \n\n* a suitably skilful player does not have sufficient time to exercise their skill\n* an outcome based on a player-s reactions is not genuinely achievable\n* a game based on memory does not give the player the opportunity for all the necessary information to be retained and recalled\n* a game where the player controls operate in an inconsistent manner, for example where a pressure sensitive button does not give the same output for the same applied pressure in each go on that machine.\n\n Finally, if it is not possible for all of the advertised prizes to be won, then the game may be a fraud, in which case we would draw it to the attention of other agencies. \n\n"}
{"id": "1655", "section": " Skill with prizes (SWPs) ", "subsection": " When you need a licence", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/skill-with-prizes-swps", "content": " You do not need a licence for skill with prize machines. \n\n However, if the answers to the previous questions indicate that the game in question is \u2018gaming- then you need an appropriate  [gaming machine licence](/licensees-and-businesses/licences-and-fees/sector/gaming-machines-and-software#gaming-machines-and-software-licences-and-fees-licence-activities)  . \n\n You'll need a licence not only to make the machine  [available for use](/licensees-and-businesses/guide/when-a-machine-is-available-for-use)  , but also to: \n\n* manufacture\n* supply\n* install\n* adapt\n* maintain, or\n* repair the gaming machine.\n"}
{"id": "1656", "section": " Skill with prizes (SWPs) ", "subsection": " Maximum stake or prize", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/skill-with-prizes-swps", "content": " As you do not need a licence or permit, there is no legal limit for stake or prizes. \n\n However, it would be very difficult to manufacture a genuine SWP machine that is economically viable and offers prizes over \u00a350 (the prize limit set by the industry trade body following discussion with us). \n\n We would be likely to raise questions about machines with prizes above this range. \n\n"}
{"id": "1657", "section": " Skill with prizes (SWPs) ", "subsection": " Compensation mechanisms ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/skill-with-prizes-swps", "content": " Some SWPs have a compensation mechanism. In broad terms \u2018compensation- affects payout. It can alter the chances of winning depending on the circumstances. For example, the amount of money a machine has already taken or paid out. \n\n Compensation can also result in the outcome of a game, which may be presented as dependant on skill, being in fact predetermined. \n\n There are many different types of compensation mechanism. It is not possible to generalise as to their legal effect. Each case needs to be considered on its individual facts. However, the operation of compensation is clearly a relevant factor when considering the questions mentioned previously. \n\n Where a compensation mechanism introduces a random element into the game, this may result in the game being one of chance, but it does not necessarily follow in every case. \n\n Not every random or unpredictable element in a game necessarily leads to the conclusion that the game is a game of chance. There will be cases where the unpredictable or random element is present for the very purpose of testing the skill or knowledge of the player. For example, to challenge the player-s use of skill, whether that be manual dexterity or knowledge. \n\n It follows that compensators that vary the degree of skill required to win a prize, without introducing an appreciable element of chance, will not necessarily, in and of themselves, make a game a game of chance, provided that compensation does not prevent a suitably skilful player from being able to win any of the published prizes. The interpretation of the Gambling Act is ultimately a matter for the courts. \n\n"}
{"id": "1658", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/skill-with-prizes-swps", "content": "* [Skill with prizes (SWPs)](#)\n* [Skill with prize machine or gaming machine](#differences-between-a-skill-with-prize-machine-and-a-gaming-machine)\n* [When a game is a game of chance](#when-a-game-is-a-game-of-chance)\n* [When you need a licence](#licences-required)\n* [Maximum stake or prize](#maximum-stake-or-prize)\n* [Compensation mechanisms](#compensation-mechanisms)\n\n [Print this guide](#) "}
{"id": "1659", "section": " Test House information reporting ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/test-house-information-reporting", "content": " Approved Test Houses are required to report to us any incident or change that could have a significant impact on the delivery or structure of their business and/or ability to deliver and/or uphold the testing framework. \n\n##  Key events (Test Houses)\n\n\n\n---\n\n Last updated: 27 January 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1660", "section": " Test House information reporting ", "subsection": " Key events (Test Houses)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/test-house-information-reporting", "content": " Approved Test Houses must notify us of the occurrence of any reportable changes or incidents. Details of the events to be reported are set out in the following table. \n\n They must do this as soon as reasonably practicable and in any event within five working days of becoming aware of the event. \n\n The Test House must notify us of such changes or incidents by email to  [testhousesubmission@gamblingcommission.gov.uk](mailto:testhousesubmission@gamblingcommission.gov.uk)  . \n\n Emails should be sent using the following format: \n\n* Test House (Trading Name) \u2013 tell us the Test House-s trading name (e.g. Test House Alpha Ltd)\n* date of event \u2013 tell us the date the event happened (e.g. 01/01/2022)\n* key event (Test Houses) \u2013 tell us the name of the key event being reported (e.g. Key event (Test Houses) 1) Winding up of companies)\n* summary of event details \u2013 provide a summary of the details of the event, including the reasons, if appropriate, and the date when an outcome of change is expected to take place\n* contact details \u2013 tell us the name and contact details of a person we can contact to discuss the event\n* supporting documents \u2013 attach any relevant supporting documentation.\n\n On receipt of an email relating to a reportable change or incident we may request additional information. \n\n\n\n|  Reportable Change or Incident  |  Description  |  Guidance  |\n| --- | --- | --- |\n|  Key event (Test Houses) 1: Winding up of companies  |  A Test House must submit a key event report to us if it is presented with a petition for winding up for a company being a direct entity with controlling interest of an approved Test House, the making of a winding up order, or if the direct entity with controlling interest enters administration or receivership.  |  Provide the reasons behind the events and a copy of the petition, if relevant. Give details of any administrators acting on the company-s behalf. Tell us if the business is continuing to trade, what information that company has provided to its customers, and who is now running the business, or if the company is looking for a buyer, if relevant.  |\n|  Key event (Test Houses) 2: Changes to shareholders  |  A Test House must submit a key event report to us if any person who (whether or not already a shareholder or member) becomes a shareholder or member holding 10% or more of the issued share capital of the company or its holding company.  |  Provide the name, date of birth and address of any new shareholders or members with 10% or more of the issued share capital.  |\n|  Key event (Test Houses) 3: Changes to key positions  |  A Test House must submit a key event report to us if a person is appointed to, or a person ceases to occupy, a key position.  |  A key person in a Test House includes all directors, board members or anyone with influence who hold key positions with overall authority and responsibility (including, but not limited to) CEO, COO, Head of Finance, Head of Quality Control, Head of Compliance, Technical Director, or equivalent positions. Tell us who has been appointed, or who has left their position. Provide the name, address, and date of birth of the individuals concerned, along with the data of the change. If someone has left a position and has not been replaced, explain how this position be covered.  |\n|  Key event (Test Houses) 4: Organisational changes  |  A Test House must submit a key event report to us if there is any material change(s) in the Test House structure or the operation of its business, specifically linked to gambling related testing.  |  A \u2018material change- includes (but is not limited to) acquisitions, mergers and significant restructures or redundancies. Provide details of the change and the new arrangements.  |\n|  Key event (Test Houses) 5: Address changes  |  A Test House must submit a key event report to us if it changes its Head Office or Registered address.  |  Provide details of the new address and date of the change.  |\n|  Key event (Test Houses) 6: Regulatory investigations  |  A Test House must submit a key event report to us if it is subject to an investigation by a professional, statutory, regulatory, or government body into its activities which could reasonably be expected to raise doubts about the Test Houses continued suitability to test gambling products.  |  Tell us the name of the professional, statutory, regulatory, or government body conducting the investigation and details of the investigation and any adverse report, penalties, fines, or sanctions imposed. You need to inform us at the outset of the investigation, when there are initial findings, and at the conclusion of the investigation. Provide copies of reports received from the investigating body. You must tell us about investigations by UK and overseas bodies, but you do not need to inform us of investigations initiated by us.  |\n|  Key event (Test Houses) 7: Criminal investigations  |  A Test House must submit a key event report to us if it (i.e. the Test House business) is subject to a criminal investigation which may reasonably cause us to question whether the Test House-s measures to keep crime out of gambling had failed.  |  Tell us the name of the investigating body and details of the investigation and any convictions, sentences, penalties, fines, or sanctions imposed. You need to inform us at the outset of the investigation, when there are initial findings, and at the conclusion of the investigation. Provide copies of reports received from the investigating body. You must tell us about investigations by UK and overseas bodies, but you do not need to inform us of investigations initiated by us.  |\n|  Key event (Test Houses) 8: Loss, suspension or relinquishment of BS/ENISO 17025 accreditation  |  A Test House must submit a key event report to us if it loses its BS/ENISO 17025 accreditation, that accreditation is suspended, or it ceases to be accredited.  |  Tell us the date the accreditation was lost, suspended, or relinquished. Explain the reasons for the loss, suspension, or relinquishment of the accreditation. Identify if this change will this affect any licensees testing and, if so, have they been informed. Provide a copy of any applicable reports or correspondence (e.g. notification of loss accreditation from the accreditor).  |\n|  Key event (Test Houses) 9: Customer data security breach  |  A Test House must submit a key event report to us if any security breach to its environment, has an adverse effect on the confidentiality of customer data.  |  Tell us the nature of the security breach, how many customers it affected and the impact or potential impact of the breach. If the breach is one which is reportable to the Information Commissioner-s Office, tell us the date you reported it to them. Further details on  [notifying security breaches](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence#notification-of-security-breaches)  are on our website.  |\n\n Should a Test House wish to report something that is not a specified key event but which we may reasonably be expected to know, they should report this to us in the same way. \n\n"}
{"id": "1661", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/test-house-information-reporting", "content": "* [Test House information reporting](#)\n* [Key events (Test Houses)](#key-events-test-houses)\n\n [Print this guide](#) "}
{"id": "1662", "section": "Updated Test House Framework - what this means for operators", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/updated-test-house-framework-what-this-means-for-operators", "content": " Following the test house framework consultation the Commission has worked with the United Kingdom Accreditation Service (UKAS) and test houses to implement changes aimed at raising standards in the industry. \n\n Although the new framework is focused on the way in which the Commission approves test houses, we recognise that this might impact on operators and how they gain game approval. \n\n"}
{"id": "1663", "section": "Updated Test House Framework - what this means for operators", "subsection": "What are the main changes the Commission brought in?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/updated-test-house-framework-what-this-means-for-operators", "content": "* new accreditation requirements\n* new approval process, meaning all existing test houses having to re-apply\n* introducing immediate notice of and yearly reporting requirements\n* introduction of revocation of test house approval.\n"}
{"id": "1664", "section": "Updated Test House Framework - what this means for operators", "subsection": "Are we changing the testing process?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/updated-test-house-framework-what-this-means-for-operators", "content": " The Commission is only changing the approval and accreditation process of test houses, not the testing regime of remote and non-remote games. \n\n"}
{"id": "1665", "section": "Updated Test House Framework - what this means for operators", "subsection": "Can we see a copy of the new approval and accreditation documents?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/updated-test-house-framework-what-this-means-for-operators", "content": " The Commission will be publishing new application documents along with guidance for how test houses can apply. However due to copyright requirements the full accreditation document is only available to test houses upon application. \n\n"}
{"id": "1666", "section": "Updated Test House Framework - what this means for operators", "subsection": "What will test houses now be accredited too?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/updated-test-house-framework-what-this-means-for-operators", "content": " The new Test House Framework requires approved test houses to be accredited to ISO/IEC 17025 which has not changed. In addition, the approved test houses will now have to be compliant with other requirements taken from ISO/IEC 17065 and ISO/IEC 27001. \n\n"}
{"id": "1667", "section": "Updated Test House Framework - what this means for operators", "subsection": "What happens if my test house does not seek or gain approval?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/updated-test-house-framework-what-this-means-for-operators", "content": "\n>  You should all contact your test houses to gain assurances that they are continuing to be approved to test games within Britain. \n> \n> \n\n If they are not continuing to be approved by the Commission, you should find a new approved test house to ensure all of your games are continuing to be tested beyond 1 October. \n\n In the meantime, your games will be tested in the usual way but please make plans for any changes far enough in advance should your current provider be leaving the GB market. \n\n\n\n---\n\n Last updated: 20 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1668", "section": " Notification of information security breaches ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/notification-of-information-security-breaches", "content": " You must tell us about any security breach to your environment that could harm the confidentiality of customer data or prevent the licensee-s customers, staff, or legitimate users from accessing accounts for longer than 12 hours. \n\n We use the information you report to monitor ongoing compliance and evaluate risk across the industry. If themes emerge that may be valuable to share (such as specific attacks targeting a number of businesses) this may be fed back to help you deal with emerging threats. \n\n##  LCCP Licence Condition 15.2.1 (paragraph 16)\n\n##  Types of incidents\n\n##  When to report information security breaches\n\n##  Which details to provide\n\n##  How to notify us of an information security breach\n\n\n\n---\n\n Last updated: 1 March 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1669", "section": " Notification of information security breaches ", "subsection": "LCCP Licence Condition 15.2.1 (paragraph 16)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/notification-of-information-security-breaches", "content": " This guidance relates to  [LCCP Licence Condition 15.2.1. This licence condition applies to all operators and would include an information security breach for any operator who holds electronic records of customer information or gambling transactions.](https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events) \n\n"}
{"id": "1670", "section": " Notification of information security breaches ", "subsection": " Types of incidents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/notification-of-information-security-breaches", "content": " These are some common examples of incidents which may impact on the confidentiality of customer data or the availability of accounts: \n\n* infection by viruses or malicious software\n* ransomware infection\n* theft or damage of computer equipment\n* attacks by unauthorised outsiders resulting in network penetration\n* unauthorised access (internal or external)\n* unauthorised or accidental disclosure of customer data\n* staff or third party misuse of customer data\n* denial of services attacks\n* customer impersonated fraud (identity theft).\n"}
{"id": "1671", "section": " Notification of information security breaches ", "subsection": " When to report information security breaches", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/notification-of-information-security-breaches", "content": " Minor incidents should not necessarily be reported. You can decide whether the severity of an incident means it should be reported. You should record and keep your evidence as to how the decision to report or not report was made by the appropriate PML (or in the case of a small scale operator the appropriate \u2018qualified person-). \n\n The Information Commissioner-s Office (ICO) provides guidance on when security breaches involving personal data should be reported to them and this should be considered when making a decision to report (both to the ICO and to us). The key considerations are: \n\n* potential detriment that could be caused to the individuals affected\n* volume of data that has been affected\n* sensitivity of the data that has been affected\n* financial loss to customers.\n\n As a general rule, if a large volume of customer data has been affected, this should be reported. If a low volume has been affected but there is the potential for serious detriment or the data is highly sensitive, this should also be reported. Consideration should also be given to notifying affected customers where warranted. Refer again to the ICO guidance in this area. \n\n The ICO is primarily interested in breaches of personal information, our interest has a wider remit such as unavailability of customer accounts for more than 24 hours or the loss, corruption or unauthorised modification of other critical gambling records such as player account balances, prizes or gambling transaction records. \n\n"}
{"id": "1672", "section": " Notification of information security breaches ", "subsection": " Which details to provide", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/notification-of-information-security-breaches", "content": " You should provide sufficient information to describe the incident that has occurred, the severity of the incident and the volume of data affected. \n\n Consider the following when submitting a report: \n\n* the nature of the incident\n* the location of the incident\n* the services attacked or compromised\n* when it first occurred\n* when it was detected\n* how it was detected and whether you are able to precisely identify the extent of the incident (how many customers affected, whether data was taken, what data and systems were affected)\n* what mitigating action has been taken\n* whether the root cause been identified\n* whether any other parties such as ICO, police, external security consultants or customers been notified and the consideration given to not notifying some or all of the other parties\n* what preventative action has been taken or will be taken to prevent future breaches.\n"}
{"id": "1673", "section": " Notification of information security breaches ", "subsection": " How to notify us of an information security breach", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/notification-of-information-security-breaches", "content": " Information security breaches are Key Events and must be reported as soon as reasonably practicable and in any event within five working days of the licensee becoming aware of the event-s occurrence. \n\n Our guidance on  [Key Events: Customer data security breach](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-key-events-gambling)  provides further information on submitting this key event. \n\n"}
{"id": "1674", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/notification-of-information-security-breaches", "content": "* [Notification of information security breaches](#)\n* [Types of incidents](#types-of-incidents)\n* [When to report information security breaches](#when-to-report-severity-of-incident)\n* [Which details to provide](#which-details-to-provide)\n* [How to notify us of an information security breach](#how-to-notify-us-of-an-information-security-breach)\n\n [Print this guide](#) "}
{"id": "1675", "section": " Lottery products and particular appeal to children ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-products-and-particular-appeal-to-children-advice-note-july-2019", "content": "\n>  This is an HTML version of this advice. You can also view or download the  [original Lottery products and particular appeal to children advice (PDF)](#6qz2kxBzRNqMCfgKYwJmFQ)  published in July 2020. \n> \n> \n\n"}
{"id": "1676", "section": " Lottery products and particular appeal to children ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-products-and-particular-appeal-to-children-advice-note-july-2019", "content": " Society lottery operators promote lotteries via a range of products, which include the sale of scratchcards (both in non-remote and remote formats). Over the years, society lottery operators have seen the advantages of reaching a wider audience by being able to utilise the growing number of media formats to market and advertise their lottery products. This includes the development of their charity websites, online shops and general use of social media. It also has included providing links or thumbnails of the scratchcard design on their own website and social media platforms to provide further information about the product. \n\n All operators are required to comply with the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  and the UK Advertising Codes which require them to market responsibly, with particular regard to the protection of children and young people (under 18s) and others who are vulnerable to being harmed or exploited by gambling advertising. We work very closely with the Advertising Standards Authority (ASA) to enforce the rules. \n\n In October 2017, we published  [a joint letter with the ASA and the Remote Gambling Association](#1XEiD65ojh7dtMzNLKStnK)  to all remote operators which reminded them of the rules in relation to protecting children and young people, and required them to remove any advertising on websites likely to appeal particularly to those under 18 and which are generally available to view (\u2018freely accessible-). Furthermore, in August 2018, the ASA banned an advert that promoted a scratchcard on an operator-s website which contained imagery found to be of particular appeal to under 18s. \n\n Although there are already rules in place for various media formats, this advice note clarifies the Gambling Commission-s rules and our expectations when we apply  [LCCP social responsibility code 5.1.7 (Compliance with advertising codes \u2013 lotteries)](/licensees-and-businesses/lccp/condition/5-1-7-compliance-with-advertising-codes-lotteries)  . Operators should consider this advice when developing products such as society lottery scratchcards. \n\n##  The rules\n\n##  The CAP Code states:\n\n##  The CAP code guidance on particular appeal to under 18s\n\n##  Files\n\n"}
{"id": "1677", "section": " Lottery products and particular appeal to children ", "subsection": " The rules", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-products-and-particular-appeal-to-children-advice-note-july-2019", "content": " LCCP 5.1.7 requires all lottery licensees to ensure that the marketing of products and services is undertaken in a socially responsible manner and that they must comply with the UK Advertising Codes issued by the Committees of Advertising Practice (CAP and for broadcast advertising, BCAP). LCCP 5.1.7(2) states that for media not explicitly covered you should apply the principles included in these codes of practice as if they were explicitly covered. \n\n"}
{"id": "1678", "section": " Lottery products and particular appeal to children ", "subsection": "The CAP Code states:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-products-and-particular-appeal-to-children-advice-note-july-2019", "content": " **17.12**  Marketing communications for lotteries must not exploit the susceptibilities, aspirations, credulity, inexperience or lack of knowledge of children, young persons or other vulnerable persons.   \n **17.13**  Marketing communications for lotteries must not be likely to be of particular appeal to children or young persons, especially by reflecting or being associated with youth culture.   \n **17.14**  Marketing communications for lotteries should not be directed at those aged under 16 years through the selection of media or context in which they appear. \n\n The minimum age limit for purchasing National Lottery products and participating in society lotteries is 16. The rules in section 17 (Lotteries) of the CAP Code are designed to nevertheless ensure that marketing communications for lotteries are socially responsible with particular regard to the need to protect those aged under 18. \n\n The UK Advertising Codes explicitly cover a  [a range of media (opens in a new tab)](https://www.asa.org.uk/advice-online/remit-general.html)  , but do not extend to in-store communications (other than point of sale material that includes a promotion) or to products, for example a physical lottery scratchcard. \n\n The definition of advertising in the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  captures anything which encourages a person to take advantage of gambling facilities or the providing of information about gambling facilities with the intention that that will increase the use of those facilities. We consider that this broad definition applies to the content and design of scratchcards as well as other lottery products. \n\n Accordingly, the provisions under LCCP 5.1.7(2) require operators to have regard to the principles included in the UK Advertising Codes as if they were explicitly covered, when considering the design of scratchcards. These principles include that marketing communications that are freely viewable and accessible should not be of particular appeal to under 18s. For example, we consider that an operator would breach LCCP if its lottery scratchcards were displayed on a supermarket counter and featured content of particular appeal to under 18s. \n\n"}
{"id": "1679", "section": " Lottery products and particular appeal to children ", "subsection": " The CAP code guidance on particular appeal to under 18s", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-products-and-particular-appeal-to-children-advice-note-july-2019", "content": " We expect society lottery operators to take care with the imagery and wording used in the content of scratchcards as well as in any associated marketing material. The ASA/CAP has published advice titled  [Gambling and lotteries guidance - protecting under-18s (opens in a new tab)](https://www.asa.org.uk/resource/protecting-children-and-young-people-gambling-guidance-2022.html)  and rulings that identify gambling ads that appeal particularly to under 18s. Content is considered to have \u2018particular appeal to children or young persons- if it is likely to appeal more to under 18s than to over 18s. The use of colourful and exaggerated cartoon-style graphics are likely to be considered to have particular appeal to under-18s, as are cartoon animals. Characters from, or similar to those from, children-s TV, films, nursery rhymes and fairy tales are similarly at risk of being particularly appealing to children. \n\n The names of games such as \u201cPiggy Payout\u201d, \u201cFluffy Favourites\u201d, \u201cPirate Princess\u201d and \u201cJack and the Beanstalk\u201d, depending on the context, could also be seen to have particular appeal because they contain elements familiar to children and young persons which may contribute to their appeal to that group. \n\n The ASA has published a number of rulings that identify gambling adverts that appeal particularly to under 18s and which were subsequently banned. Operators should also have regard to these when designing lottery products. \n\n"}
{"id": "1680", "section": " Lottery products and particular appeal to children ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-products-and-particular-appeal-to-children-advice-note-july-2019", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Lottery products and particular appeal to children advice \n\n application/pdf PDF 212.7 kB](//assets.ctfassets.net/j16ev64qyf6l/6qz2kxBzRNqMCfgKYwJmFQ/fc45b88916042fc8ccfb4f376fa187e9/Advice-on-use-of-imagery-on-lottery-scratchcards.pdf) [Joint letter: ASA and Remote Gambling Association \n\n application/pdf PDF 241.6 kB](//assets.ctfassets.net/j16ev64qyf6l/1XEiD65ojh7dtMzNLKStnK/71464504f25f5054ee245af1362a6056/Ltr-from-ASA-CAP-CG-RGA-final.pdf)\n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1681", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lottery-products-and-particular-appeal-to-children-advice-note-july-2019", "content": "* [Lottery products and particular appeal to children](#)\n* [The rules](#the-rules)\n* [The CAP code guidance on particular appeal to under 18s](#the-cap-code-guidance-on-particular-appeal-to-under-18s)\n\n [Print this guide](#) "}
{"id": "1682", "section": " External Lottery Managers ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": "\n>  This is an HTML version of this advice. You can also view or download the  [original External Lottery Managers advice (PDF)](#1fMVw9kmwZB2NyaKW4VPzD)  published in September 2014, updated July 2020. \n> \n> \n\n"}
{"id": "1683", "section": " External Lottery Managers ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " The purpose of this note is to provide advice to External Lottery Managers (ELMs), society and local authority lotteries and others about the requirements of the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  (the Act) relating to ELMs. \n\n The interpretation of the Act is ultimately a matter for the courts but it is hoped that this advice note will be helpful to ELMs, societies and local authorities in understanding the requirements and the Gambling Commission-s approach in respect of compliance with those requirements. \n\n This note also contains some advice supplementary to the requirements of the Act, relevant regulations and the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  . For further information see  [Promoting society and local authority lotteries](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  and the conditions and codes attached to your licence. \n\n We may update this advice from time to time to reflect developments in the sector. \n\n##  What is an ELM?\n\n##  Licensing requirements\n\n##  The purpose of society and local authority lotteries\n\n##  The relationship between ELMs and society and local authority lotteries\n\n##  The licence conditions and codes of practice relating to ELMs\n\n##  Proceeds and profits - ELMs\n\n##  Non-compliance\n\n##  Footnotes\n\n##  Files\n\n"}
{"id": "1684", "section": " External Lottery Managers ", "subsection": " What is an ELM?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " Lotteries within Great Britain are the preserve of good causes and as such the Act did not intend ELMs to be primarily a vehicle to create profit for commercial organisations; rather, the intention was to enable societies and local authorities to raise funds for their own non-commercial purposes. \n\n An ELM is defined in  [section 257 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/257)  as someone that makes arrangements for a lottery on behalf of a society or local authority but is not a member, officer or employee of the society or local authority. A society or local authority and an ELM must be separate entities and be able to demonstrate that they are independent of each other. \n\n To this end the Commission would not consider ELMs to be independent if, for example, a director or employee of an ELM was also a trustee, director, employee or member of the society whose lottery they are promoting.  The Commission might not also consider the ELM and society to be independent if, for example, a director or employee of an ELM was closely connected to someone (e.g. a family member or personal friend or associate) who was a trustee, director orindividual holding a strategic decision making role within the society whose lottery the ELM is promoting. \n\n\n\n The Act allows societies and local authorities to employ ELMs to manage all or part of their lotteries so that societies and local authorities may benefit from the experience or economies of scale that come with employing an ELM. \n\n Under  [section 252 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252)  , a person promotes a lottery if they make or participate in making the arrangements for a lottery. It states further that a person promotes a lottery in particular if they: \n\n* make arrangements for printing of tickets\n* make arrangements for the printing, publication and distribution of promotional material  [1](#1)\n* make arrangements to advertise a lottery\n* invite an individual to participate in a lottery\n* sell or supply tickets\n* offer to sell or supply tickets\n* use premises for the purpose of allocating prizes or for any other purpose connected with the administration of a lottery.\n\n Under  [section 258 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/258)  a person commits an offence if they carry out any of these activities on behalf of a society or local authority unless they: \n\n* are an officer, employee or a member of a licensed or registered society or local authority\n* are a licensed ELM directed by a society or local authority to run all or part of its lottery.\n\n A person also commits an offence if they facilitate a society or local authority lottery unless they act in accordance with an operating licence. Under  [section 259 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/259)  a person facilitates a lottery if they: \n\n* print lottery tickets for a specified lottery\n* print promotional material for a specified lottery\n* advertise a specified lottery.\n\n Uncertainty can arise as to whether services provided to societies or local authorities amount to the promotion or facilitation of a lottery or to the provision of services which do not amount to promotion or facilitation. The Commission-s advice note  [Promoting society and local authority lotteries](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  gives further guidance on the distinctions between the two, but anyone who is uncertain whether the services provided require the provider to hold an ELM licence should contact the Commission for further guidance. \n\n"}
{"id": "1685", "section": " External Lottery Managers ", "subsection": " Licensing requirements", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " An ELM must hold a lottery manager operating licence issued by the Commission before they can promote a society or local authority lottery. The ELM (and the relevant society or local authority) will also need to hold a remote gambling licence if they intend to sell tickets by means of remote communication (eg internet, telephone etc). \n\n It is the responsibility of both the society (or local authority) and the ELM to ensure that the other party holds the relevant operating licence(s) before they enter into any arrangements regarding the promotion of lotteries. \n\n Unless an ELM qualifies as a small scale operator (SSO)  [2](#2)  ,  individuals holding key management positions at an ELM may be required to hold a Personal Management Licence (PML) - this may be the managing director, chief executive, finance director, compliance manager, marketing manager and IT manager. \n\n The Commission expects all licensed operators to put in place people and systems to enable them to be compliant with the Act and licence conditions. In general the function of regulatory compliance should be assumed by one individual who will have overall responsibility for ensuring compliance. For large scale operators the person holding responsibility for compliance should have no other function in order to ensure they can carry out their role without the potential for any conflict of interest. The Commission understands and accepts that this may not always be possible for small scale operators who have few employees able to hold key management positions. \n\n"}
{"id": "1686", "section": " External Lottery Managers ", "subsection": " The purpose of society and local authority lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " The intention of the Act is to allow non-commercial societies to use a lottery as a means of raising funds from the public for the cause promoted by the society or for the local authority to raise funds for any purpose for which they have the power to incur expenditure. The provisions are relatively limited in scope. It is not the intention of the Act to allow society or local authority lotteries to be promoted for private or commercial gain although it is accepted that an ELM is a commercial business that usually exists to produce a commercial profit. \n\n The proportion of the proceeds of a lottery that are distributed for the purposes of the society or local authority are called the \u2018profits- (see section 7 - Proceeds and profits, and the Commission-s advice note  [Lottery proceeds, April 2013](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)  for further information. Each society or local authority lottery must return a minimum of 20% of the proceeds to the purposes of the society or local authority. \n\n Under  [section 260 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/260)  it is an offence to use any part of the \u2018profits- of a lottery for a purpose other than that stated by the society or in the promotional material.  [Section 261 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/261)  applies the same offence to small society lotteries. \n\n Under  [section 254 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/254 )  , alongside the profits, the proceeds of a lottery will be split between the payment of prizes and paying reasonable expenses. The expenses can include a payment to an ELM in respect of the services provided in respect of promotion of the lottery. However, that payment must be proportionate and reflect the lawful status of the lottery as a means of raising funds to support a non-commercial society or local authority. The promoting society or local authority must ensure any fees paid to an ELM constitute an expense reasonably incurred organising the lottery. \n\n"}
{"id": "1687", "section": " External Lottery Managers ", "subsection": " The relationship between ELMs and society and local authority lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " As highlighted in  [section 257 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/257)  the Act allows a society or local authority lottery to employ an ELM to manage all or part of its lottery on its behalf. The intention of these provisions is relatively limited in scope: they are designed to do nothing more than to allow a society to \u2018outsource- the running of a lottery to a third party. \n\n The fact that a society or local authority may employ a licensed ELM to manage all or part of its lottery does not absolve the society or local authority from its responsibility for ensuring that the lottery is conducted in such a way as to ensure that it is lawful and fully compliant with the Act, related regulations and all licence conditions and codes of practice. \n\n Under  [section 252(4) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252#:~:text=252Promoting%20a%20lottery&text=(4)Where%20arrangements%20for%20a,or%20authority%20promote%20the%20lottery.)  , where an ELM is employed to make the arrangements for all or part of the lottery including paying prizes and the expenses, the society or the local authority is equally responsible, with the ELM, for the lawful distribution of the proceeds. \n\n This includes the mandatory requirement to return a minimum of 20% of the proceeds of any lottery promoted to the purposes for which the promoting society is conducted or the local authority has the power to incur expenditure (for further information, refer to the Commission-s advice note  [Lottery proceeds, April 2013](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)  . \n\n If an ELM (or a service provider) is involved in the distribution of the proceeds, the Commission expects that they agree with the society or local authority in advance about how they will be distributed. This should include discussing and agreeing the prize structure, and ensuring that any expenses are reasonably incurred. If involved in the distribution of the profits of a lottery (ie the proportion returned for the purposes of the society or local authority), this must be done in accordance with terms agreed with the society or local authority and in accordance with the society-s or local authority-s purpose. The society or local authority must always retain overall control of the distribution of profits. \n\n"}
{"id": "1688", "section": " External Lottery Managers ", "subsection": " The licence conditions and codes of practice relating to ELMs", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " All ELMs licensed by the Commission to run lotteries on behalf of societies and local authorities are required to comply with specific conditions and codes of practice relevant to them. The specific licence conditions are set out at the time a licence is issued and are printed on the licence. \n\n Some of the licence conditions and codes of practice applicable to ELMs are referred in the following paragraphs. Specific details are contained in the  [Licence conditions and codes of practice](/licensees-and-businesses/lccp/online)  . \n\n###  Protection of customer funds and lottery proceeds\n\n There are a number of requirements on ELMs in relation to protecting customer funds as well as the proceeds of lotteries by putting \u2018ring-fencing- in place. In relation to customer funds the LCCP requires that: \n\n* \u2018Licensees who hold customer funds must ensure that these are held in a separate client bank account or accounts-  [Condition 4.1.1 of the Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/condition/4-1-1-segregation-of-funds)\n* \u2018Licensees who hold customer funds must set out clearly in the terms and conditions under which they provide facilities for gambling information about whether customer funds are protected in the event of insolvency, the level of such protection and the by which this is achieved.\n\n Such information must be according to such rating system and in such form the Commission may from time to time specify. It must be provided in writing to each customer, in a manner which requires the customer to acknowledge receipt of the information and does not permit the customer to utilise the funds for gambling until they have done so, both on the first occasion on which the customer deposits funds and on the occasion of any subsequent deposit which is the first since a change in the licensee-s terms in relation to protection of such funds.  [Condition 4.2.1 of the Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/condition/4-2-1-disclosure-to-customers)  . \n\n The LCCP also sets out a definition of customer funds. \n\n For lottery proceeds, the following applies: \u2018Licensees must have arrangements in place to ensure separation between lottery proceeds they hold on behalf of non-commercial societies or local authorities and their own trading income and that such lottery proceeds are legally protected by means of separate bank accounts having trustee status or equivalent legal protection for each society or local authority in the event of the licensee-s insolvency, in which event the proceeds will be paid to the society or local authority.-  [Condition 11.2.1 of the Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/condition/11-2-1-lotteries-managers)  . \n\n The second part of the previous paragraph is specific to ELMs who hold the proceeds of a lottery on behalf of a society or local authority prior to or following a lottery draw. It is vital for an ELM to understand that the proceeds of any lottery are proceeds belonging to the society or local authority and that they are holding those funds in trust on behalf of those entities. The Commission places particular importance on the ELM having sufficient arrangements in place to protect those funds (the proceeds) for the society or local authority to ensure that they are not used for any purpose other than that which the Act permits and that they are protected in the event of the ELM-s insolvency or any claim on the ELM-s financial reserves. \n\n [Section 254 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/254)  defines \u2018proceeds- as \u2018the aggregate of amounts paid in respect of the purchase of lottery tickets-. The Commission-s view is that if monies are committed/appropriated to the purchase of a ticket in a specific lottery draw, then the monies are likely to be \u2018proceeds-. If monies are held in an account before being \u2018allocated to a gamble- (a lottery) then the monies are likely to be customer funds. For example, monies paid in advance by those wishing to partake in lotteries are customer funds until they are committed/appropriated to the purchase of a lottery ticket in a particular draw and thereafter lottery proceeds within the definition in section 254(1). Lottery proceeds also have the potential to revert to being customer funds in the event the draw does not take place, or in the event the subscription is cancelled and where the stake is refunded to the participant. \n\n###  Social responsibility\n\n Lotteries are a form of gambling and as such ELMs are required to ensure that children and other vulnerable people are not harmed or exploited by the lotteries they manage. Societies and local authorities have the same requirements placed on them. \n\n The minimum age for participation in a society or local authority lottery is 16 years. A person commits an offence if they invite or allow a child (someone under the age of 16) to enter such a lottery. ELMs, licensed societies and local authorities must have written policies and procedures in place to help prevent and deal with cases of under-age play. They must be able to evidence how these procedures and policies are applied to mitigate any risk to the licensing objectives  [3](#3)  . \n\n Licence holders must take all reasonable steps to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available, and all marketing material for the lottery must display the begambleaware logo (including a link to the begambleaware website in the case of electronic material). \n\n All licence holders are required to make a contribution to research, education and treatment in relation to problem gambling. ELMs, licensed societies and local authorities should ensure this provision is met either directly or through membership of a trade body that makes a donation to a recognised organisation on behalf of its members. A licensed society must meet this provision and it can be rightly included as an expense of the lottery or can be taken from other non-lottery financial reserves. \n\n ELM-s are also required to make a contribution but it cannot form part of the expenses of a lottery although in the Commission-s view it is permissible for the funds to come from the part of the expenses paid to the ELM by the society for providing their services. While the Commission does not specify the recipient or the amount of the contribution, many licensees choose to make a donation to the Responsible Gambling Trust, based on a percentage of their gross gambling yield. \n\n\n>  Further information about social responsibility requirements is available in the Commission-s  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  . You can also download sector-specific extracts from the LCCP. \n> \n> \n\n###  Regulatory returns\n\n [Licence condition 15.3](/licensees-and-businesses/lccp/condition/15-3-1-general-and-regulatory-returns)  requires that all ELMs submit an annual regulatory return to the Commission. The return must be submitted within 42 days of the end of the annual business period. This must contain all of the necessary information requested by the Commission and is best submitted securely online. \n\n Where the ELM makes the arrangements for any part of the lottery they must record the proportion of the proceeds of the lottery generated by the ELM-s activity and include this in their regulatory return, together with details on the annual managed proceeds split by product type. In some circumstances, the ELM may need to request this information from the society. \n\n For example, if the ELM is only \u2018making arrangements- in respect of one aspect of the lottery campaign such as direct mail, the ELM is only required to report the proceeds generated by that aspect of the lottery. \n\n###  Lottery Submissions\n\n The licence conditions attached to all lottery operating licences include a requirement that in respect of each lottery promoted a submission must be sent to the Commission within three months of the date of the lottery, showing the total proceeds and how they have been distributed. It is the responsibility of the society and the ELM to ensure that any lottery submission made in respect of the distribution of the proceeds of a lottery is a true and accurate reflection of how those proceeds have been distributed. \n\n Where the ELM is instructed by a society to make lottery submissions on its behalf the ELM must ensure that the society approves every submission before it is made. \n\n###  Information to lottery players: proceeds and prizes\n\n Social responsibility codes attached to all lottery operating licences include a requirement to take account of the Commission-s guidance on providing information to lottery players about how proceeds are used and the likelihood of winning a prize and how those prizes are allocated. This information must be available prior to participating in a lottery. \n\n Further information about these requirements can be found in the Commission's guidance  [Information to lottery players: proceeds and prizes](/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes)  . \n\n"}
{"id": "1689", "section": " External Lottery Managers ", "subsection": " Proceeds and profits - ELMs", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " [Section 254 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/254)  clarifies what is meant by \u2018proceeds- and \u2018profits- of a lottery. It defines proceeds as \u2018the aggregate of amounts paid in respect of the purchase of lottery tickets-. This means that proceeds are the total amount paid for tickets before any deductions. \n\n Profits are defined as the amount of proceeds less any deductions for prizes, rollovers and reasonable expenses incurred in connection with running the lottery. \n\n [Section 99(2) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/99 )  of the Act specifies the way in which the proceeds of a lottery must be distributed, as follows: \u2018The first requirement is that at least 20% of the proceeds of any lottery promoted in reliance on the licence are applied:   \n **a)**  in the case of a licence issued to a non-commercial society, to a purpose for which the promoting society is conducted   \n **b)**  in the case of a licence issued to a local authority, for a purpose for which the authority has power to incur expenditure-. \n\n In addition to profits the proceeds can only be used to: \n\n* provide prizes\n* pay expenses \u2018reasonably incurred- organising the lottery.\n\n Further information regarding lottery proceeds can be found in the Commission-s advice note  [Lottery proceeds, April 2013](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)  . \n\n"}
{"id": "1690", "section": " External Lottery Managers ", "subsection": " Non-compliance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " The Commission requires all lottery operators to comply with the licensing objectives of the Act and treats any breach of the licence conditions very seriously. In circumstances where either a breach of the Act or the licence conditions occurs the Commission will consider what criminal or regulatory action it needs to take. That could include a review of the ELM-s operating licence, which could result in a formal warning, additional licence conditions, a financial penalty or suspension or revocation of the operating licence. Further details can be found in the Commission-s  [Licensing, compliance and enforcement policy statement](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)  . \n\n In circumstances whereby the ELM has been deemed to have committed a breach of the Act or the licence conditions the Commission may also consider taking action against the society or societies they promote lotteries for. This would be the case where the society was deemed to have failed to ensure that the lottery was conducted in such a way as to ensure that it was lawful and fully compliant with the Act, related regulations and all licence conditions and codes of practice. \n\n"}
{"id": "1691", "section": " External Lottery Managers ", "subsection": "Footnotes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " 1  Promotional material is defined as a document that advertises, invites participation, contains information about how to participate, or lists winners, in a particular lottery.   \n\n\n 2  A gambling operator qualifies as an SSO unless there are four or more persons who have responsibility for any of the key functions.   \n\n\n 3  Preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime; ensuring gambling is conducted in a fair and open way; protecting children and other vulnerable persons from being harmed or exploited by gambling  [(Section 1 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/1)  .   \n\n\n"}
{"id": "1692", "section": " External Lottery Managers ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [External lottery managers advice \n\n application/pdf PDF 367.5 kB](//assets.ctfassets.net/j16ev64qyf6l/1fMVw9kmwZB2NyaKW4VPzD/73135deafd36822ed825e144139bc842/External-lottery-managers-advice.pdf)\n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1693", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/external-lottery-managers-advice-note-september-2014-updated-july-2020", "content": "* [External Lottery Managers](#)\n* [What is an ELM?](#what-is-an-elm)\n* [Licensing requirements](#licensing-requirements)\n* [The purpose of society and local authority lotteries](#the-purpose-of-society-and-local-authority-lotteries)\n* [The relationship between ELMs and society and local authority lotteries](#the-relationship-between-elms-and-society-and-local-authority-lotteries)\n* [The licence conditions and codes of practice relating to ELMs](#the-licence-conditions-and-codes-of-practice-relating-to-elms)\n* [Proceeds and profits - ELMs](#proceeds-and-profits-elms)\n* [Non-compliance](#non-compliance)\n\n [Print this guide](#) "}
{"id": "1694", "section": "4.3.1 - Publication of percentage of lottery proceeds returned to the purposes of the society or local authority", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-3-1-publication-of-percentage-of-lottery-proceeds-returned-to-the-purposes", "content": " Applies to: \n\n All lottery operating licences issued to non-commercial societies and local authorities \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Each year, licensees must publish details on the percentage of the total proceeds of lotteries promoted in the previous calendar year in reliance on this licence applied to purposes for which the society is conducted, or purposes for which the local authority has power to incur expenditure. This should be through either their annual report, lottery page of their society website or any other means appropriate to the size and scale of the organisation.\n"}
{"id": "1695", "section": "Promoting a lottery", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/promoting-a-lottery", "content": "\n>  Lotteries in Great Britain can only be promoted by charities, other good causes and local authorities. They cannot be promoted for private or commercial gain. \n> \n> \n\n Each society or local authority lottery must return a minimum of 20% of the proceeds to the purposes of the society or local authority (the good cause). They must also provide consumers with information about the proportion of lottery proceeds (ticket sales) returned to good causes or for local authority expenditure, in a calendar year. \n\n Read our guidance for  [Promoting society and local authority lotteries](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  . \n\n"}
{"id": "1696", "section": "Promoting a lottery", "subsection": "Promoting multiple society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/promoting-a-lottery", "content": " Our advice on  [promoting multiple society lotteries](/licensees-and-businesses/guide/promoting-multiple-society-lotteries)  provides advice about some of the factors we are likely to take into account when making decisions about whether the requirements of the Gambling Act 2005 are satisfied in a particular lottery scheme. It contains advice supplementary to the requirements of the Act, relevant regulations and the Licence conditions and codes of practice. It also provides more information on what constitutes a branded lottery scheme, and what operators are required to do when promoting lotteries through such schemes. \n\n"}
{"id": "1697", "section": "Promoting a lottery", "subsection": "Promoting individual society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/promoting-a-lottery", "content": " Society lotteries and external lottery managers (ELMs) that wish to promote individual society lotteries under one umbrella brand must ensure those lotteries are not combined to form one single lottery, which could be a breach of the requirements of the Gambling Act 2005 and relevant regulations. \n\n They must also ensure that consumers are provided with sufficient information for them to make an informed choice as to whether they wish to support that good cause or not. It must be clear to consumers that although there is a common brand, they are participating in individual society lotteries; and which lottery they are participating in. There should therefore be information about the promoting society available in any marketing or advertising material. \n\n [Offering lottery, gaming and betting products under common branding](/licensees-and-businesses/guide/offering-lottery-gaming-and-betting-products-under-common-branding-june-2012)  provides advice to lottery promoters and others about the principles we use in licensing and regulating those who wish to combine the promotion of lotteries with provision of facilities for other types of gambling. \n\n"}
{"id": "1698", "section": "Promoting a lottery", "subsection": "Promoting your lottery in countries outside of Great Britain", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/promoting-a-lottery", "content": " The Gambling Act 2005 neither permits nor prohibits a lottery lawfully promoted in Great Britain from being promoted in another country. Great Britain is England, Scotland and Wales. \n\n\n>  Northern Ireland, the Channel Islands and the Isle of Man have their own gambling laws. \n> \n> \n\n If you promote a lottery in Great Britain and would like to promote it in another country, including sending tickets, application forms or any other information about the lottery (by a website or by email, post, telephone or other means) you should contact the relevant authorities in that country first to see what is allowed and if there are any special requirements. \n\n\n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1699", "section": "2.2.1 - Gambling software ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-2-1-gambling-software", "content": " Applies to: \n\n All remote casino, bingo and betting licences other than ancillary licences and remote betting intermediary (trading room only) licences \n\n 1 All gambling software  [1](#221-1)  used by the licensee must have been manufactured by the holder of a gambling software operating licence. All such gambling software must also be supplied to the licensee by a holder of a gambling software operating licence. Such software must only be installed or adapted by the holder of such a licence. \n\n##  References\n\n"}
{"id": "1700", "section": "2.2.1 - Gambling software ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-2-1-gambling-software", "content": " 1  As defined in section 41(2)&(3) of the Act \n\n\n\n"}
{"id": "1701", "section": "Risk of privacy screens around gaming machines", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/privacy-booths", "content": " A screen or pod around a gaming machine, designed to increase the privacy of the player, could be stopping your staff from effectively monitoring gaming machine play. \n\n\n>  It is your responsibility to ensure your staff are able to effectively monitor gaming machine play for a number of reasons that are part of your licence conditions. \n> \n> \n\n The  [Licence conditions and code of practice (LCCP)](/licensees-and-businesses/lccp/online)  state: \n\n \u2018Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times-. \n\n Age verification, customer interaction and self-exclusion policies all require you to take into account the structure and layout of your gambling premises. \n\n You must be able to evidence to us and your local licensing authority how you have considered the risk to the licensing objectives and implemented effective controls, prior to the introduction of any new machine arrangements. \n\n Where you are unable to demonstrate effective controls we, or the LA, can use regulatory powers to instruct the removal of any impediments to staff carrying out their responsibilities and investigate any regulatory breaches. \n\n Commercial motivations should never take precedence over the requirement to provide gaming machines in a safe and responsible manner. \n\n"}
{"id": "1702", "section": "Risk of privacy screens around gaming machines", "subsection": "For licensing authorities", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/privacy-booths", "content": " Where you encounter atypical gaming machine arrangements, you should consider the means by which gaming machines are supervised (eg line of sight to counter, effective CCTV, mirrors or floor staff) and consider whether that is appropriate for that premises. \n\n Whether amendments to a premises amount to a \u2018material change- warranting an application to vary the premises licence under  [section 187 of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/187 )  is a matter for local determination and it is expected a common sense approach should be adopted. There is more information in  [section 7.51 of the Guidance to licensing authorities](/guidance/guidance-to-licensing-authorities/part-7-application-for-premises-variation-s-187-material-change)  . \n\n\n\n---\n\n Last updated: 14 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1703", "section": "5.1.1 - Cash and cash equivalents", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-1-cash-and-cash-equivalents", "content": " Applies to: \n\n All operating licences except gaming machine technical, gambling software and host licences \n\n1. Licensees, as part of their internal controls and financial accounting systems, must implement appropriate policies and procedures concerning the usage of cash and cash equivalents (eg bankers drafts, cheques and debit cards and digital currencies) by customers, designed to minimise the risk of crimes such as money laundering, to avoid the giving of illicit credit to customers and to provide assurance that gambling activities are being conducted in a manner which promotes the licensing objectives.\n2. Licensees must ensure that such policies and procedures are implemented effectively, kept under review, and revised appropriately to ensure that they remain effective, and take into account any applicable learning or guidelines published by the Gambling Commission from time to time.\n"}
{"id": "1704", "section": " 6.1.1 - Provision of credit", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/6-1-1-provision-of-credit", "content": " Applies to: \n\n All gaming machine general operating licences for adult gaming centres and family entertainment centres \n\n1. Licensees must neither:\n\t1. provide credit themselves in connection with gambling; nor\n\t2. participate in, arrange, permit or knowingly facilitate the giving of credit in connection with gambling.\n"}
{"id": "1705", "section": "3.7.1 - Provision of credit", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-7-1-provision-of-credit", "content": " Applies to: \n\n All non-remote general betting licences (except where betting is offered under a 2005 Act casino premises licence), pool betting licences and all remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, host, ancillary remote casino, ancillary remote bingo and remote betting intermediary (trading rooms only) licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees who choose to offer credit to members of the public who are not themselves gambling operators must also:\n\t1. have procedures for checking and scoring applications for credit from such customers, for setting, and for the increase of, credit limits\n\t2. explain these procedures to customers\n\t3. set a maximum credit limit for each customer and not permit customers to exceed that limit without further application\n\t4. apply a 24-hour delay between receiving a request for an increase in a credit limit and granting it in those cases where the limit exceeds that which the operator previously set\n\t5. not require a minimum spend within a set time period\n\t6. take all reasonable steps to ensure that offers of credit are not sent to vulnerable persons, including those who have self-excluded from gambling\n\t7. ensure that information about an offer of credit includes a risk warning of what may happen in the event of default.\n"}
{"id": "1706", "section": " Social responsibility ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility", "content": " Lotteries are a form of gambling and as such societies and local authorities are required to ensure that children and other vulnerable people are not exploited by their lottery. \n\n The minimum age for participation in a society or local authority lottery is 16 years of age. A person commits an offence if they invite or allow a child to enter such a lottery. Licensed societies and local authorities running lotteries must have written policies and procedures in place to help prevent and deal with cases of under-age play. \n\n Licence holders must take all reasonable steps to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available. \n\n Further information about social responsibility requirements is contained in the Commission-s  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)  . \n\n [Previous page   \n Lottery submissions](/licensees-and-businesses/guide/page/lottery-submissions)  [Next page   \n B3A lottery machines](/licensees-and-businesses/guide/page/b38-lottery-machines) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1707", "section": "3.1.1 - Combating problem gambling", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling", "content": " Applies to: \n\n All licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures intended to promote socially responsible gambling including the specific policies and procedures required by the provisions of section 3 of this code.\n2. Licensees must make an annual financial contribution to one or more organisation(s) which are approved by the Gambling Commission, and which between them deliver or support research into the prevention and treatment of gambling-related harms, harm prevention approaches and treatment for those harmed by gambling.\n"}
{"id": "1708", "section": " LCCP RET list: Procedure and guidance for removal of organisations ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations", "content": " The purpose of this guidance note is to reiterate the requirements and expectations for organisations on the LCCP RET list for research, prevention and treatment, and clarify the circumstances, criteria and process for removing organisations from the list. \n\n##  Background - LCCP RET list procedure and guidance for the removal of organisations\n\n##  Requirements for operators\n\n##  Requirements for organisations on the LCCP RET list\n\n##  By accepting RET contributions from licensed operators, organisations on the LCCP RET list commit to:\n\n##  Approach - LCCP RET list procedure and guidance for the removal of organisations\n\n##  Removal from the LCCP RET list\n\n##  Process\n\n##  Appeals\n\n\n\n---\n\n Last updated: 30 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1709", "section": " LCCP RET list: Procedure and guidance for removal of organisations ", "subsection": " Background - LCCP RET list procedure and guidance for the removal of organisations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations", "content": " On 1 January 2020 a new LCCP requirement came into force requiring operators to direct their annual financial contribution for gambling research, prevention and treatment (referred to as RET for shorthand) as required by  [LCCP SR code 3.1.1](/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling)  to one or more organisations on a  [list maintained by the Commission](/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions)  . \n\n This change was a result of the Commission-s review of the RET arrangements in February 2018 which concluded that the current voluntary system was falling short of its objectives. The Commission was concerned that RET contributions were disparate and uncoordinated and that some recipients of RET contributions had no clear link to the research, prevention or treatment of gambling harms. To address this the Commission committed to improving the transparency of the amounts and destinations of RET funding, with a specific commitment in relation to LCCP and following a public consultation the amended SR code came into force. \n\n"}
{"id": "1710", "section": " LCCP RET list: Procedure and guidance for removal of organisations ", "subsection": " Requirements for operators", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations", "content": " The purpose of the LCCP RET list is to demonstrate to operators how to be compliant with the LCCP requirement to make annual financial contributions to research, prevention and treatment. \n\n Operators must: \n\n* make an annual financial contribution to each of research, prevention and treatment\n* ensure that these donations go to one or more organisation on the LCCP RET list\n* ensure that they have no connection to the recipient organisation\n* report information accurately in their annual or quarterly regulatory return to the Commission about the destination(s) of their payment and the amounts that have been contributed. This includes ensuring that there is no duplication of data across multiple licences.\n"}
{"id": "1711", "section": " LCCP RET list: Procedure and guidance for removal of organisations ", "subsection": "By accepting RET contributions from licensed operators, organisations on the LCCP RET list commit to:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations", "content": "* using contributions solely for the purpose of reducing gambling harms\n* working within the structures of the Strategy to engage with people with lived experience\n* providing information as requested to support the coordination and delivery of actions under the Strategy.\n\n Collaborating under the National Strategy to Reduce Gambling Harms to: \n\n* prioritise actions\n* coordinate activity\n* minimise duplication or conflict of activity.\n\n Upholding the principles of the Strategy by taking: \n\n* an evidence-based approach\n* evaluating impact\n* supporting transparency.\n\n###  Organisations on the LCCP RET list are also expected to:\n\n* work with the Gambling Commission in an open and cooperative way and inform the Commission of anything that could have a significant impact on the nature or structure of their organisation\n* not interpret being on the LCCP RET list as approval or endorsement by the Gambling Commission nor refer to the Commission approving or endorsing their organisation in any promotional or publicity materials\n* not have industry representatives on their boards or in other roles that have decision-making powers\n* provide data on the amount of LCCP RET contributions received, which operator(s) they relate to, and when the contribution(s) were made\n* provide information about changes to the information outlined above to the Gambling Commission as soon as reasonably possible.\n"}
{"id": "1712", "section": " LCCP RET list: Procedure and guidance for removal of organisations ", "subsection": " Approach - LCCP RET list procedure and guidance for the removal of organisations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations", "content": " The Gambling Commission commits to working with organisations on the LCCP RET list in an open, supportive and transparent manner. Any investigations into possible removal from the LCCP RET list will be conducted fairly and openly and organisations whose status on the LCCP RET list is under consideration will be given the opportunity to review and comment on their potential removal before a final decision is made. \n\n We expect organisations on the LCCP RET list to also be open and transparent with the Commission and to alert us as soon as possible to any potential issues which may affect their status on the LCCP RET list, including any formal investigations. \n\n"}
{"id": "1713", "section": " LCCP RET list: Procedure and guidance for removal of organisations ", "subsection": " Removal from the LCCP RET list ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations", "content": " Organisations on the LCCP RET list must inform the Commission of anything that could have a significant impact on the nature or structure of their organisation. Any misrepresentation or failure to reveal information may be deemed sufficient cause for the organisation to be refused or removed from the list of organisations to which gambling businesses may make financial contributions in order to meet the LCCP RET requirement. \n\n Examples of criteria which would undermine the aims and objectives of the LCCP RET list and would result in review and likely removal from the list include (but are not limited) to the following: \n\n* going into administration or equivalent, or criminal charges being laid, the nature or circumstances of which give the Commission cause for concern (such as theft or fraud)\n* an investigation by a professional, statutory, regulatory or government body into their activities and/or removal of their independent oversight (e.g. Charity Commission or CIC status)\n* changes in key personnel or circumstances which means the organisation is no longer commissioning or delivering research, prevention or treatment to reduce gambling harms\n* failure to provide information when requested (e.g. data on RET contributions)\n* evidence of a persistent refusal to engage collaboratively with other stakeholders and partners\n* complaints by other organisations, service users or others where there is evidence to suggest serious concerns\n* mergers or takeovers, LCCP RET list status cannot be transferred to another organisation and a new request must be submitted.\n"}
{"id": "1714", "section": " LCCP RET list: Procedure and guidance for removal of organisations ", "subsection": " Process", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations", "content": " Where there is evidence of a serious concern which may compromise the aim of the LCCP RET list, call into question an organisation-s suitability to be on the RET list, or an issue that could have a significant impact on the nature or structure of an organisation on the list, the Gambling Commission will undertake an internal review as follows: \n\n* the Gambling Commission will convene a review panel comprising members of the Social Responsibility Funds Group\n* Gambling Commission officials will compile a summary of the issue(s) identified, along with any relevant documents, setting out the evidence and concerns\n* the organisation under review will be given sight of these papers and will be given the opportunity to provide any written representations and any relevant supporting information that they would like the panel to consider\n* the review panel will consider the papers and any representations or additional documents provided by the organisation and reach a decision accordingly. A decision letter will be sent to the applicant as soon as practicable after the decision has been made.\n\n\n>  An organisation that is removed from the LCCP RET list will not to be prevented from applying to rejoin the RET list again, but the Commission may take account of any previous decision that has been made when assessing the application. \n> \n> \n\n"}
{"id": "1715", "section": " LCCP RET list: Procedure and guidance for removal of organisations ", "subsection": " Appeals", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations", "content": " If an organisation wishes to appeal a decision made by the review panel for removal from the list, the following appeals process will apply: \n\n* notification of the wish to appeal must be sent to  [SRFunds@gamblingcommission.gov.uk](mailto:SRFunds@gamblingcommission.gov.uk)  within 28 days of the date the decision letter was issued\n* the Gambling Commission will convene an appeal panel comprising at least one Executive Director (or higher) who will have had no involvement with the decision under appeal\n* Gambling Commission officials will compile a pack of papers, comprising the original papers that were considered by the review panel, any representations and additional documents that were submitted by the organisation, and the decision under appeal, as well as any further documents that may be relevant to the case\n* the organisation making the appeal will be given sight of these papers and will be given the opportunity to provide any further representations or additional documents they would like the appeal panel to consider as to why the original decision was wrong\n* the Appeal panel will consider the papers and any representations or additional documents provide by the organisation and reach a decision accordingly. A decision letter will be sent to the organisation as soon as practicable after the decision has been made.\n"}
{"id": "1716", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations", "content": "* [LCCP RET list: Procedure and guidance for removal of organisations](#)\n* [Background - LCCP RET list procedure and guidance for the removal of organisations](#background-lccp-ret-list-procedure-and-guidance-for-the-removal-of)\n* [Requirements for operators](#requirements-for-operators)\n* [Requirements for organisations on the LCCP RET list](#requirements-for-organisations-on-the-lccp-ret-list)\n* [Approach - LCCP RET list procedure and guidance for the removal of organisations](#approach-lccp-ret-list-procedure-and-guidance-for-the-removal-of)\n* [Removal from the LCCP RET list](#removal-from-the-lccp-ret-list)\n* [Process](#process)\n* [Appeals](#appeals)\n\n [Print this guide](#) "}
{"id": "1717", "section": "3.5.2 - Self-exclusion \u2013 non-remote ordinary code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-2-non-remote-ordinary-code", "content": " Applies to: \n\n All non-remote licences and remote betting intermediary (trading rooms only) licences, but not gaming machine technical and gambling software licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Self-exclusion procedures should require individuals to take positive action in order to self- exclude. This can be a signature on a self-exclusion form.\n2. Individuals should be able to self-exclude without having to enter gambling premises.\n3. Before an individual self-excludes, licensees should provide or make available sufficient information about what the consequences of self-exclusion are.\n4. Licensees should take all reasonable steps to extend the self-exclusion to premises of the same type owned by the operator in the customer-s local area. In setting the bounds of that area licensees may take into account the customer-s address (if known to them), anything else known to them about the distance the customer ordinarily travels to gamble and any specific request the customer may make.\n5. Licensees should encourage the customer to consider extending their self-exclusion to other licensees- gambling premises in the customer-s local area.\n6. Customers should be given the opportunity to discuss self-exclusion in private, where possible.\n7. Licensees should take steps to ensure that: \n\n\n- the minimum self-exclusion period offered is of a duration of not less than 6 nor more than 12 months\n- any self-exclusion may, on request, be extended for one or more further periods of at least 6 months each\n- a customer who has decided to enter a self-exclusion agreement is given the opportunity to do so immediately without any cooling-off period. However, if the customer wishes to consider the self-exclusion further (for example to discuss with problem gambling groups), the customer may return at a later date to enter into self- exclusion\n- at the end of the period chosen by the customer, the self-exclusion remains in place for a further 6 months, unless the customer takes positive action in order to gamble again\n- where a customer chooses not to renew the self-exclusion, and makes a positive request to begin gambling again during the 6 month period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed access to gambling facilities. The contact must be made via telephone or in person\n- notwithstanding the expiry of the period of self-exclusion chosen by a customer, no marketing material should be sent to them unless and until they have asked for or agreed to accept such material.\n\n- The licensee should retain the records relating to a self-exclusion agreement at least for the length of the self-exclusion agreement plus a further 6 months.\n- Please note that the Commission does not require the licensee to carry out any particular assessment or make any judgement as to whether the previously self-excluded individual should again be permitted access to gambling. The requirement to take positive action in person or over the phone is purely to a) check that the customer has considered the decision to access gambling again and allow them to consider the implications; and b) implement the one day cooling-off period and explain why this has been put in place.\n- Licensees should have, and put into effect, policies and procedures which recognise, seek to guard against and otherwise address, the fact that some individuals who have self-excluded might attempt to breach their exclusion without entering a gambling premises, for example, by getting another to gamble on their behalf.\n- Licensees should have effective systems in place to inform all venue staff of self-excluded individuals who have recently attempted to breach a self-exclusion in that venue, and the licensees neighbouring venues.\n- In providing training to staff on their responsibilities for self-exclusion, licensees should have, as a minimum, policies for induction training and refresher training.\n"}
{"id": "1718", "section": "Destinations of regulatory settlements to be applied for socially responsible purposes", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/destinations-of-regulatory-settlements-to-be-applied-for-socially", "content": " The Commission reviews proposals for destinations of regulatory settlements. \n\n The following projects have been approved as destinations of regulatory settlements since March 2019. Some of these projects have been approved as destinations but have not yet received funds. This information will be updated at least on an annual basis. \n\n"}
{"id": "1719", "section": "Destinations of regulatory settlements to be applied for socially responsible purposes", "subsection": "Information about destinations of regulatory settlements to be applied for socially responsible purposes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/destinations-of-regulatory-settlements-to-be-applied-for-socially", "content": "\n\n Information about destinations of regulatory settlements to be applied for socially responsible purposes. |  Date  |  Organisation  |  Amount  |  Project  |\n| --- | --- | --- | --- |\n|  November 2022  |  Anonymind and Leon House  |  \u00a3992,298.94  |  A 24-month study to better understand gambling in the veterans community including the pathways to problem gambling and access to interventions to develop policy and practice solutions.  ||  November 2022  |  Addiction Recovery Agency (Ara)  |  \u00a3115,000  |  A 18-month project to understand the developmental precursors to disordered gambling, with a focus on the relationship between disordered gambling and trauma. This will assist in the development of more effective early intervention and treatment initiatives.  ||  November 2022  |  Glasgow University  |  \u00a3402,184  |  A 18-month project that will conduct new empirical research on gamblers patterns of expenditure across a range of areas, through secondary analysis of existing data, design and implementation of a bespoke random probability survey of gamblers and a Discrete Choice Experiment. To understand the preferences and choices of gamblers to generate robust new insights into likely consumer behaviour changes in response to a range of potential new protections from gambling harm.  ||  November 2022  |  GamCare  |  \u00a3236,086  |  A 12-month pilot to explore the feasibility of enabling organisations to 'warm transfer' their customers who are harmed by gambling directly into the National Gambling Helpline-s live-chat and instant messenger services (for example WhatsApp and Facebook Messenger).  ||  November 2022  |  Red Card Gambling Support  |  \u00a3130,000  |  A 2-year pilot to provide gambling awareness and education for semi-professional (non-league) football clubs, targeting 1,500 young players aged 16 to 25 years old and club staff in up to 30 clubs across London, southeast, and the Midlands.  ||  November 2022  |  JC Foundation Trust  |  \u00a324,560  |  A 18-month project to support the Jewish community in Salford and ensure that more individuals and families in this community receive the help and support they need to reduce their gambling habits and therefore improve their financial situation, personal relationships, and mental health.  ||  November 2022  |  The Association of Directors of Public Health (ADPH) North East  |  \u00a3750,000  |  A 3-year pilot to address gambling harms in a region which has high rates of deprivation and high rates of harmful gambling compared to other areas in England. Working with key target groups including those already living in poor health, low life-satisfaction, pre-existing mental health conditions and history of substance misuse and implementing and evaluating co-produced interventions with practice partners and experts by experience, across primary, secondary, and tertiary prevention.  ||  August 2022  |  GREO  |  \u00a31,612,300  |  The goal of the Gambling-Related Suicide Research Programme is to fund research in the United Kingdom (UK) that will improve understanding of the links between gambling and suicide to increase the effectiveness of regulatory measures, harm reduction, prevention, postvention, and ultimately reduce the number of gambling-related suicides in the UK. Among the \u00a31,612,300 available, GREO Evidence Insights will disburse more than 80 percent as research grants and supports for knowledge mobilisation via a transparent, peer review adjudicated competition. Two grant opportunities were launched in March 2023.  ||  August 2022  |  Behavioural Insights Team (BIT)  |  \u00a34,320,000  |  An extension of the BIT Gambling Policy & Research Unit to develop and test approaches to reducing gambling harms. The Unit will work with stakeholders and policymakers to discover, test and scale ways to reduce gambling harm.  ||  August 2021  |  University of Edinburgh and Evidence to Impact  |  \u00a335,598.92  |  The project is a pilot study to test delivery of Preventing Gambling Related Harm in Adolescents (PRoGRAM-A), a school-based, peer-led gambling prevention intervention which trains secondary school students to become peer supporters to diffuse gambling prevention messages to their peers and social networks. The intervention is adapted from an existing and effective smoking prevention programme called A Stop Smoking in Schools Trial (ASSIST).  ||  December 2021  |  TalkBanStop Campaign in partnership with Gamcare, Gamban and GAMSTOP  |  \u00a31,379,451  |  A one-year extension to the TalkBanStop partnership pilot to further promote, offer and evaluate the use of blocking software free of charge, alongside other tools for consumers which are already free of charge. This one-year extension is with a particular focus on evaluation to inform decisions around long-term sustainability.  The three organisations coming together to promote and evaluate the role of blocking software are: * GamCare-s National Gambling Helpline\n* GAMSTOP self-exclusion\n* Gamban blocking software, (which will be provided free of charge as part of the pilot).\n |\n|  November 2021  |  GamCare  |  \u00a31,107,082  |  A three-year project to develop a new money and debt service within GamCare which will complement existing services and provide simultaneous gambling, money and debt advice support to gamblers and affected others via telephone or online, and foster partnerships with money and debt organisations to increase cross-signposting and referrals.  |\n|  November 2021  |  Sheffield Mind Ltd  |  \u00a3148,202.27  |  A two-year pilot to develop new ways of working with young people at risk of gambling-related harm in Sheffield with an emphasis on resilience and prevention to empower young people to act as peer educators.  |\n|  August 2021  |  GREO  |  \u00a3226,064  |  The overarching goal of this 18-month project is to support specific communities who are at greater risk for gambling harms by extending understanding of effective information pathways.  |\n|  August 2021  |  National Institute of Economic and Social Research (NIESR)  |  \u00a3140,050  |  This short six-month pilot aims to provide a new way of measuring the socio-economic effects of gambling through an evaluation of existing evidence on benefits and costs of gambling, a specialised survey and NIESR-specific modelling to measure the behavioural dimension of gambling and its socio-economic effects, and ongoing engagement with key stakeholders.  |\n|  August 2021  |  Gambling with Lives  |  \u00a3498,000  |  This one-year project will create, test and embed a range of information, resources and training tools, and undertake professional engagement, with partners across Greater Manchester. This will facilitate identification of people experiencing gambling harms, help to ensure that essential information is provided and support people to identify support that is needed.  |\n|  August 2021  |  Behavioural Insights Team (BIT)  |  \u00a31,680,000  |  Funding for one-year to support the creation of a Gambling Policy & Research Unit that will: * work with key stakeholders to design and scale successful interventions across the gambling market such as with banks and the financial services sector to help them understand, identify and support their most at-risk customers\n* build evidence for policy and regulatory advice and changes through a database of \u2018what works- that can be replicated and iterated globally\n* explore instances where gambling is influenced and intersects with other sectors, to inform cutting-edge solutions.\n |\n|  August 2021  |  City, University of London in partnership with LAB Group Services  |  \u00a3209,601  |  University of London, and LAB Group Services have collaborated on a one-year project to research methods for reducing gambling related harms in digital spaces. To understand the impact of COVID this project has been extended to include the full integration of mobile kinetics and interventions through a supplementary project of research to dovetail with its original laptop/desktop focused research.  |\n|  August 2021  |  Local authorities represented by the Association of Directors of Public Health, Yorkshire & Humber  |  \u00a3800,000  |  This three-year project is to implement and embed a sustainable, multi-component and collaborative programme across Yorkshire and the Humber to tackle gambling related harms, including gambling related debt, with a focus on education and prevention and access to support and treatment. The aim of the project is to understand what works in preventative education through insights provided by research and evaluation and to increase referrals to treatment and support.  |\n|  August 2021  |  Ara-Addiction Recovery Agency in partnership with: * Beacon Counselling Trust\n* DrugFam\n* GREO\n |  \u00a3994,540  |  This project is a collaboration between a number of organisations working to support affected others in a two-year project to expand the knowledge and evidence of any links between gambling and substance misuse in those affected by another-s gambling. The pilot also aims to develop support via hubs which will offer structured support plan to affected family members.  |\n|  July 2021  |  GamCare  |  \u00a3344,440  |  A 2-year project to accelerate GamCare-s work in improving signposting for gambling customers, specifically through developing industry codes for the display of safer gambling information and evaluating the impact of these codes on customer behaviour.  |\n|  July 2021  |  Epic Restart Foundation  |  \u00a3500,000  |  The EPIC Restart Foundation pilot project will aim to help those recovering from the effects of gambling addiction to build resilience, find new and meaningful opportunities, and positively restart their lives after gambling by giving ongoing help after treatment to help prevent any relapse via a three-stage education programme.  |\n|  March 2021  |  Deal Me Out CIC  |  \u00a3161,103  |  This project aims to deliver a safer gambling awareness and education programme in Wales which will specifically target Welsh language users.  |\n|  March 2021  |  Scottish Public Health Network (ScotPHN)  |  \u00a3394,000  |  Building on the work of ScotPHN to develop a whole systems approach to reducing gambling harms, this programme of activity supports development of public health surveillance approaches, evaluation of programme activity, local community capacity building and a summit on gambling harms to be held in Glasgow.  |\n|  March 2021  |  StepChange\u202fDebt Charity in\u202fpartnership with\u202fPersonal Finance Research\u202fCentre (PFRC), University of\u202fBristol and Northern Gambling Clinic  |  \u00a363,604  |  This project aims to explore how to reduce the harm caused by gambling related over indebtedness among those who gamble and those with problem debts.  |\n|  March 2021  |  Beacon Counselling Trust Criminal Justice Police Custody\u202fSuites Screening, Horizon\u202fScanning and Capacity\u202fBuilding Project  |  \u00a3984,000  |  This projects\u202faims to use the findings\u202ffrom an initial pilot\u202fto develop a sustainable\u202fimplementation model embedded within\u202fNHS commissioning. Beacon intend to work\u202fwith the following\u202fPolice forces over\u202fapproximately three\u202fyears to develop a\u202fmodel that will be suitable for roll out\u202fnationally: * Lancashire\n* Merseyside\n* West Midlands\n* Cumbria\n* Manchester\n* Cheshire\n |\n|  February 2021  |  GamCare \u2013 Criminal Justice Project  |  \u00a3850,851  |  This project aims to deliver a\u202fbespoke\u202ftwo-year Gambling Harms and Criminal\u202fJustice (CJ) Development Project. The nature of the work will include: * CJ-focused training and awareness raising to staff/people in the CJ system (CJS)\n* exploration of the needs and issues facing gamblers in the CJS - facilitating \u2018thought leadership- to\u202fdiscuss potential solutions and responses\n* raising the profile of the gambling/crime issue, including targeted campaigns.\n |\n|  February 2021  |  Academic Forum for Gambling Research, facilitated by GREO  |  \u00a3574,600  |  This project will support the development of the Academic Forum for the Study of Gambling which is a coordinated body to support rigorous, independent research to prevent, reduce, and address gambling harms in the UK, facilitated by GREO.  |\n|  December 2020  |  GREO-Global Research Exchange  |  \u00a32,088,370  |  The project aims to develop a knowledge translation platform to facilitate evidence-based action in support of the National Strategy to Reduce Gambling Harm in Great Britain. The next phase of the project builds upon the \u2018research to inform action- enabler of the\u202fNational Strategy for the purpose of widening\u202fthe research base and improving links\u202fbetween research and policy.  |\n|  November 2020  |  YGAM in partnership with Redcard, TalkGen and Clear View Research  |  \u00a3627,391  |  The project-s aim is to create a purposeful and tailored approach for gambling-harm prevention, with and for BAME communities. The project centres on understanding socio-cultural and religious contexts on shame and stigma.  |\n|  November 2020  |  Beacon Counselling Trust in partnership with ARA - Recovery 4 All and GREO  |  \u00a3560,653  |  To meet the needs of an underserved ethnocultural population with unique cultural considerations, this two-year project will build capacity in the South Asian community to reduce gambling harms by: * implementing a culturally appropriate train-the-trainer model to deliver gambling harm reduction education\n* increasing knowledge of gambling harm and treatment options among the South Asian population\n* improving referral pathways to treatment for those experiencing harms.\n |\n|  November 2020  |  Birmingham City Council in partnership with University of Birmingham  |  \u00a3393,800  |  Project aims to pilot the ability to detect and prevent gambling related harm as a cause of tenancy loss by establishing and putting in support mechanisms to those at risk or already engaged in harmful gambling.  |\n|  November 2020  |  GamFam  |  \u00a3276,348  |  A pilot project which provides a support programme to families impacted by gambling related harms.  |\n|  November 2020  |  Gamcare \u2013 Woman-s Programme  |  \u00a31,669,000  |  The programme comprises primarily of training and prevention activities, outreach and strategic stakeholder engagement for women who are experiencing gambling related harm.  |\n|  October 2020  |  TalkBanStop Campaign in partnership withGamcare, Gamban and GAMSTOP  |  \u00a32,633,379  |  TalkBanStop partnership campaign.  A 12-month pilot to promote, offer and evaluate the use of blocking software free of charge, alongside other tools for consumers which are already free of charge. The three organisations coming together to promote blocking software are: * GamCare-s National Gambling Helpline\n* GAMSTOP self-exclusion\n* Gamban blocking software, (which will be provided free of charge as part of the pilot).\n |\n|  September 2020  |  Gambling with Lives  |  \u00a3102,600  |  Scoping of a Treatment Pathway project to be delivered in collaboration with Leeds and York NHS Partnership Trust, NHS England, City Council public health team, primary care team the project aims to develop clear care pathways for those experiencing gambling related harm.  The pathway will be designed with stakeholders including people with lived experience, specialist treatment providers, public health and the third sector. The pathway will be designed with stakeholders including people with lived experience, specialist treatment providers, public health and the third sector.  |\n|  July 2020  |  City University of London in partnership with LAB Group  |  \u00a3366,893  |  Project seeks to spot potential problem gambling earlier in the lifecycle, by mapping kinetic, typing, scrolling and other 'implicit' digital behavioural interactions via gambling and apps.  It also aims to provide comparative linguistic analysis and nudge theory to facilitate safer gambling messaging and take-up tools and support.  |\n|  July 2020  |  YGAM  |  \u00a390,000  |  Stand-alone to respond to Covid-19.  Development of Digital Learning (digital assets for flipped or fully online content solution, learning platform and of microsite).  Development of current face-to-face learning resources.  Development of Evaluation Framework.  |\n|  February \u2013 July 2020  |  GamCare  |  \u00a3500,000 (part funded)  |  A project to enhance the delivery of youth education and age-appropriate treatment options. Design and delivery of both guided self-help and session plans for both young people and professionals. These will be available in both analogue and digital formats and supported by the existing evidence base around what works with young people.  |\n|  June 2020  |  PG Solutions (part of ARA Group)  |  \u00a3311,000  |  Project to test and evaluate safer gambling messaging and embed a safer gambling toolkit to support the messaging. The project aims to reduce the numbers of people harmed by problem gambling and improve the access to safer gambling information, advice, and help.  |\n|  June 2020  |  Forward Trust  |  \u00a330,900  |  Supporting offenders serving prison sentences across 19 sites, conducting a survey exercise to assess if issues with gambling have worsened during the coronavirus prison lockdown, and developing tailored self-help material and resources for prisoners coming up to release.  |\n|  June 2020  |  GamCare  |  \u00a3195,672  |  Ensuring GamCare maintains appropriate IT infrastructure to remain resilient during Covid-19 period.  |\n|  June 2020  |  GamCare  |  \u00a336,000  |  Project to enable gambling blocking software to be provided to individuals accessing the National Gambling helpline or GamCare treatment network, on a temporary basis. This project was originally in receipt of \u00a321,000 although it was noted that an extension to the project may be possible. In December 2021, this project was extended to provide deeper longitudinal evaluation and research about those who access self-exclusion, barriers to treatment, and use of other tools such as gambling blocking and financial blocking. The extension was for a further \u00a315,000.  |\n|  May 2020  |  Gambling Research Exchange (GREO)  |  \u00a31,100,000 (part funded)  |  Evaluation based project which aims to accelerate the implementation and spread of effective, evidence-based initiatives for safer gambling.  |\n|  April 2020  |  Beacon Counselling Trust  |  \u00a330,000  |  Scoping project working with five police forces in the North West of England to support co-ordination of police forces- problem gambling screening activity within custody suites, working alongside other criminal justice projects.  |\n|  April 2020  |  Beacon Counselling Trust  |  \u00a3517,228  |  Project in collaboration with the Unite trade union, the Union Learning fund, and Addiction Recovery Agency (ARA), alongside employers, to roll out a Workplace Charter, to reduce harms in the workplace from gambling through education, support and referral to treatment.  |\n|  April 2020  |  Birmingham and Solihull Mental Health Trust  |  \u00a367,500  |  Introducing and evaluating a co-designed and co-produced pilot public health Recovery College course on gambling and addiction. The course is targeted at mental health service users, carers and families and mental health professionals.  |\n|  April 2020  |  GambleAware  |  \u00a38,800,000  |  Funds to help ensure treatment and support services can continue to operate effectively and withstand additional pressures on their services caused by the Covid-19 outbreak.  |\n|  March 2020  |  Charities Aid Foundation  |  \u00a340,000  |  Supporting effective coordination of the National Strategy to Reduce Gambling Harms \u2013 focus on funding, flows and partnerships for the third sector.  |\n|  January 2020  |  Greater Manchester Combined Authority  |  \u00a3750,000  |  Pathfinder project for local authority public health approaches.  |\n|  December 2019  |  Health and Social Care Alliance  |  \u00a3496,647  |  Operation of a forum for participants with lived experience of gambling harm to steer the implementation of the National Strategy within Scotland.  |\n|  December 2019  |  Scottish Public Health Network  |  \u00a3142,483  |  Embedding a whole population approach to gambling in Scotland.  |\n|  November 2019  |  Centre for Public Scrutiny  |  \u00a3103,200  |  Using local authority scrutiny processes to understand and tackle gambling related harms.  |\n|  November 2019  |  The Samaritans  |  \u00a3523,998  |  Training and resources for gambling businesses to identify and support customers experiencing risks of suicide.  |\n|  October 2019  |  Money and Mental Health Policy Institute  |  \u00a3228,500  |  A two-year programme of work to engage the financial services sector in efforts to reduce gambling harms.  |\n|  September 2019  |  Healthy Stadia  |  \u00a337,500  |  An effective model to be rolled out to reduce the incidence of unhealthy gambling behaviour in the football stadium environment.  |\n|  September 2019  |  Hurley Group  |  \u00a31,562,184  |  A pilot project to explore the design and delivery of an NHS based integrated community-based service for people experiencing harm from gambling.  |\n|  September 2019  |  Gordon Moody  |  \u00a3220,000  |  Capital funds to increase treatment capacity.  |\n|  August 2019  |  Gordon Moody  |  \u00a3200,000  |  To enable the effective analysis of the data that is captured by Gordon Moody treatment provision.  |\n|  July 2019  |  Howard League for Penal Reform  |  \u00a31,838,000  |  Large scale problem gambling and crime commission.  |\n|  June 2019  |  Gambling Research Exchange  |  \u00a31,900,000  |  Creating a programme of work including a new research, dissemination evidence hub committed to preventing and reducing gambling harms in Great Britain in support of the National Strategy.  |\n|  May 2019  |  GamCare  |  \u00a33,223  |  Provide and distribute stock of printed self-help workbooks.  |\n|  |  |  \u00a3298,590  |  Design and deliver a website to support the administration of the GamCare Safer Gambling Standard, and ensuring the \u2018scores- for accredited operators are clearly visible to consumers.  |\n|  |  |  \u00a3250,000  |  To build capacity for the effective analysis of the data that is captured by GamCare treatment provision and from the National Gambling helpline.  |\n|  March 2019  |  GambleAware  |  \u00a330,000  |  To accelerate progress to deliver GambleAware-s activity to support the  [National Strategy to Reduce Gambling Harms.](/about-us/reducing-gambling-harms)  |\n\n\n\n\n\n\n\n\n\n\n\n\n\n---\n\n Last updated: 30 March 2023 \n\n Show updates to this content  Added the latest 10 projects approved for funding via regulatory settlements. \n\n"}
{"id": "1720", "section": " Social Responsibility Funds Group - Terms of Reference ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility-funds-group-terms-of-reference", "content": " The Social Responsibility Funds Group has been established to ensure robust and transparent decision-making in relation to the allocation of Regulatory Settlement funds and applications to join the approved Licence Conditions and Codes of Practice (LCCP) Research, Education and Treatment (RET) list. \n\n [Next page   \n Scope](/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-scope) \n\n---\n\n Last updated: 4 May 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1721", "section": " Identifying the right customers ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/identifying-the-right-customers", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n You need to know: \n\n* the types of markers and behaviours that could indicate harm relevant to online gambling, and\n* how to spot when those indicators should trigger an interaction.\n\n You need to put together what you know about the customer, with the relevant indicators of harm, to decide whether you need to interact. More knowledge about what to look for, with effective processes for monitoring customer behaviour, can mean quicker and better-informed decisions. \n\n Some indicators of harm, such as high staking behaviour, can look similar to VIP and high-value customer activity. Even if you think the customer can afford it, they may still be experiencing gambling harms. Your enhanced contact with your VIPs means you have many opportunities to get to know them well and make better informed decisions. \n\n###  Identify\n\n We expect you to: * use a range of indicators relevant to your business. Do not rely on financial indicators alone. You should use realistic thresholds and trigger points, and remember that not every customer who is experiencing or at risk of harm will trigger every indicator\n* monitor customer activity so that you are able to interact early and quickly. Invest in systems and staff to manage your customer interaction process effectively\n* monitor customer accounts from the time that they are opened\n* make sure your process keeps pace with any increase in demand \u2013 through growth, mergers or other internal changes.\n* train your staff to know their roles and responsibilities, and ensure they are supported and able to act promptly when they spot or are alerted to indicators of harm. This includes your VIP teams.\n* aim to minimise the risk of harm for customers, whatever time of day they play, as well as for new customers\n* take safer gambling seriously for all customers, including VIPs, and not let commercial considerations override customer protection. This means your VIP customers get the same level of protection as your other customers\n* make meaningful records of all interactions with customers. Make these records available to staff and use them to aid decision-making. This should also take place in circumstances where an interaction has been ruled out e.g. because the customer is displaying signs of agitation\n* even if you think your sector is \u201clower risk\u201d, all forms of gambling present risks and you should understand the prevalence of gambling harms for the type of gambling products you offer and implement appropriate processes.\n* actively promote and encourage the use of gambling management tools to all customers, and in particular where you have carried out a customer interaction. Research (Behavioural Insights Team, 2018) has shown that reducing friction in applying a gambling management tool leads to increased numbers taking it up.\n\n\n [Previous page   \n Customer interaction: formal guidance for remote gambling operators](/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-remote-gambling-operators)  [Next page   \n Understanding the impact of gambling harm](/licensees-and-businesses/guide/page/understanding-the-impact-of-gambling-harm) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1722", "section": " Understanding the impact of gambling harm ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/understanding-the-impact-of-gambling-harm", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n In 2018, the Gambling Commission  [published research (Wardle et al 2018)](/news/article/new-report-takes-significant-step-forward-in-measuring-the-impact-of)  on understanding the full range of gambling harms and the impact this can have on society. This research defined gambling harms as \u2018the adverse impacts from gambling on the health and wellbeing of individuals, families, communities and society-. This can include loss of employment, debt and crime \u2013 gambling harms can also have detrimental impacts on physical and mental health and relationships, and at its worst, gambling can contribute to loss of life through suicide. \n\n Gambling harms cannot be solely measured in terms of finance and resources. This is why we expect you to use a range of indicators in order to identify customers who may be experiencing harms. \n\n [Previous page   \n Identifying the right customers](/licensees-and-businesses/guide/page/identifying-the-right-customers)  [Next page   \n Using the right indicators for your business](/licensees-and-businesses/guide/page/using-the-right-indicators-for-your-business) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1723", "section": " Using the right indicators for your business ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/using-the-right-indicators-for-your-business", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n Change compared with previous gambling activity is a general trigger for customer interaction. Building up your knowledge of your customers is key to helping you spot changes in their behaviour. \n\n You should use a range of indicators based on research, experience and shared practice. The PWC remote gambling research (2017) identified some account and play indicators, but they are not a definitive list. \n\n Your list should include the following. \n\n###  Time and spend indicators\n\n Amount and frequency of time and deposits, time of day (according to research (PWC 2017), a higher percentage of overnight gamblers were found to be problem gamblers, than during other times of day), increasing length of sessions or escalation in deposit levels, large losses. \n\n###  Account indicators\n\n Cancelled withdrawals, failed deposits, multiple or more expensive payment methods, pre-loaded cards and e-wallets which could indicate gambling with money the customer does not have. \n\n###  Use of gambling management tools\n\n Changing deposit limits, trying to \u2018switch off- the reverse withdrawal option to prevent re-staking prior to withdrawal, previous self-exclusions, frequent or repeated use of the time out facility or previous customer interactions. \n\n###  Customer-led contact\n\n Information or hints from customers, frequent complaints about not winning, requests for bonuses following losses, or talking about the negative impacts of their gambling. \n\n###  Play indicators\n\n chasing losses, erratic betting patterns, gambling on higher risk products or unusual markets or outcomes on which the customer is unlikely to have been able to make an informed choice. People who bet in-play may place a higher number of bets in a shorter time period than people who bet in other ways, as  [in-play betting](/licensees-and-businesses/guide/in-play-or-in-running-betting)  offers more opportunities to bet. \n\n Some studies have shown that placing a high number of in-play bets can be an indication that a customer is at an increased risk of harm from gambling. \n\n###  A \u2018big win- or a windfall\n\n Research (Parke and Parke 2017) shows high staking following a win could hide or even lead to harmful behaviour. Suddenly having more money than usual can lead to increasing staking, which can lead to harms not associated with wealth or resources. \n\n [Previous page   \n Understanding the impact of gambling harm](/licensees-and-businesses/guide/page/understanding-the-impact-of-gambling-harm)  [Next page   \n Affordability and customer-s personal circumstances](/licensees-and-businesses/guide/page/affordability-and-customers-personal-circumstances) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1724", "section": " Affordability and customer-s personal circumstances ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/affordability-and-customers-personal-circumstances", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n Historically, gambling operators have not systematically considered customer affordability when developing their customer interaction policies. Many have used deposit or loss thresholds as a main or sole prompt for a customer interaction, but these have often been set at levels that were inappropriately high, in comparison to the average amount of money that the majority of people have available to spend on leisure activities. This has led to a number of examples of customers spending more than they could afford, and this not being identified sufficiently early, as seen in much of the Commission-s compliance and enforcement casework since 2017. \n\n Operators should aim to identify those experiencing or at risk of harm and intervene to try to reduce harm at the earliest opportunity. Reliance on deposit or loss thresholds that are set too high will result in failing to detect some customers who may be experiencing significant harms associated with their gambling. It is therefore imperative that threshold levels are set appropriately. \n\n Open source data exists which can help operators assess affordability for their GB customer base and improve their risk assessment for customer interactions. Thresholds should be realistic, based on average available income for your customers. This should include the  [Office of National Statistics publications (opens in a new tab)](https://www.ons.gov.uk/peoplepopulationandcommunity/personalandhouseholdfinances)  on levels of household income. \n\n In considering these thresholds, you should be aware of the difference between \u2018disposable income- and \u2018discretionary income- which refers to the amount left after living costs are taken into account, but it does still include many other unavoidable costs. Most people would consider it harmful if they were spending a significant amount of their discretionary income on gambling. \n\n [Previous page   \n Using the right indicators for your business](/licensees-and-businesses/guide/page/using-the-right-indicators-for-your-business)  [Next page   \n Vulnerability](/licensees-and-businesses/guide/page/vulnerability) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1725", "section": " Vulnerability ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/vulnerability", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n Life events or changes to an individual customer-s circumstances may mean that a person becomes more or less vulnerable to experiencing gambling harms. Those circumstances could include bereavement, loss of income or other factors, as follows. \n\n It will not always be obvious or clear to an operator when such events have occurred, but knowing your customers, and ensuring staff ask questions when there are potential signs of vulnerability, will help to determine whether those individual circumstances present an increased risk. \n\n As part of \u2018know your customer- and developing customer interaction policies and procedures, operators should consider the factors that might make an individual more vulnerable to experiencing gambling related harm. \n\n Factors include: \n\n* **personal and demographic**  - if the individual is experiencing poor physical or mental health, physical or cognitive impairment, suffering side effects from a brain injury or medication or has an addiction\n* **situational**  - if the individual is experiencing financial difficulties, is homeless, is suffering from domestic or financial abuse, has caring responsibilities, experiences a life change or sudden change in circumstances\n* **behavioural**  - if an individual has a higher than standard level of trust or high appetite for risk\n* **market-related**  - if an individual is engaged in an activity which is highly complex; that they have a lack of knowledge and/or experience of the market\n* **access**  - if an individual has difficulty accessing information because of poor literacy or numeracy skills, knowledge, dyslexia.\n\n We have seen examples through our casework of customers who should have received some interaction but did not, including customers who were particularly vulnerable, and more susceptible to experiencing gambling harms. \n\n [Previous page   \n Affordability and customer-s personal circumstances](/licensees-and-businesses/guide/page/affordability-and-customers-personal-circumstances)  [Next page   \n Spotting harmful gambling](/licensees-and-businesses/guide/page/spotting-harmful-gambling) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1726", "section": " Spotting harmful gambling ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/spotting-harmful-gambling", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n How you monitor activity depends on your business. Larger operators with more active customers will need comprehensive systems, which could include a mix of automated and manual processes, and should draw on all available sources of data to give a comprehensive picture of the customer-s gambling. \n\n Options for spotting harmful gambling include: \n\n* in-play real time monitoring to identify harmful behaviour as it occurs.\n* daily reports on activity.\n* chatroom monitoring and moderation.\n\n The right information can mean better and quicker decisions. You should aim to integrate your systems so that staff have a more complete picture of the customer-s activity, and this includes records of previous customer interactions. \n\n Unmonitored overnight gambling carries an increased risk. Remote gambling research (PWC 2017) found that the highest risk customers were much more likely to gamble overnight than non-problem gamblers. Some operators have full 24-hour dedicated safer gambling monitoring and support, so that customers have the same level of protection overnight as during the day. Another option could be more training and extra responsibilities for customer service staff or chat hosts to provide that support. \n\n Because VIP customers can also experience gambling harms, it is good practice to carry out a safer gambling check when upgrading a customer to VIP status, and to keep this under review. You should also use these opportunities to carry out checks for Anti-Money Laundering (AML). This could also help you to support customers who have had major wins. \n\n"}
{"id": "1727", "section": " Spotting harmful gambling ", "subsection": "The role of staff", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/spotting-harmful-gambling", "content": " It is important that all staff receive training so that they are aware of the signs that could indicate that a customer may be experiencing harms associated with gambling. \n\n This is not an exhaustive list, but you should ensure that: \n\n* staff are trained to identify the signs of harm and are able to refer back to documents that include the types of behaviour that may trigger customer interaction at an appropriate moment. Staff should know how to escalate a situation if they are unsure or require support.\n* staff understand how indicators of harm could be displayed differently in VIP or \u2018high value- customers, and know how to spot the signs.\n* as a minimum, staff receive training at induction as well as refresher training.\n"}
{"id": "1728", "section": " Spotting harmful gambling ", "subsection": "Identify: questions to consider", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/spotting-harmful-gambling", "content": " These include: \n\n* Are you curious about your customers?\n* Are your indicators relevant to your products and customers?\n* Do you rely too much on financial indicators like deposit levels or losses?\n* Do you consider all types of vulnerability?\n* How do you decide the right level of your thresholds? Do you set your thresholds based on the staff you have to manage the workload, or do you think about what is right for your customers?\n* Do you take into account all relevant information, and act quickly?\n* Do all appropriate staff have access to customer interaction records?\n* How could you assess the risks around new customers? What can you find out about your customers? What protections could you put in place until you know enough about your customers?\n* Can your monitoring process keep up with demand?\n* Do you offer the same level of protection for all your customers, no matter how long they have been a customer, what time of day they play, or whether they are VIPs?\n* Do you track customers across your different platforms and do enough to spot multiple customer accounts?\n* Is staff training on customer interaction meaningful and engaging?\n\n [Previous page   \n Vulnerability](/licensees-and-businesses/guide/page/vulnerability)  [Next page   \n Interacting with the customer](/licensees-and-businesses/guide/page/interacting-with-the-customer) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1729", "section": " Interacting with the customer ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/interacting-with-the-customer", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n When you are concerned that a customer may be experiencing harm, acting early and quickly could help stop or prevent the harm worsening. \n\n For some customers, making them aware of why you are concerned may be enough to prompt them to think and make a change. Some customers will need more support or advice. \n\n Your interactions should have an outcome. Knowing what impact your interaction has had will help you support the customer and help to keep improving your approach. To achieve this, it is vital to keep good records and make them available to staff to inform decisions. \n\n###  Interact\n\n We expect you to: * be curious, and if you spot behaviour or vulnerabilities that could indicate harm, to act on it.\n* make all reasonable efforts to make contact and interact with a customer, and find out what impact your interaction had.\n* you should choose the type of interaction based on the extent of the potential harm \u2013 from automated responses to human contact \u2013 and adapt your messaging to try to get the best outcome. You should trial and evaluate different approaches to achieve this.  **Importantly, this may include refusing service or ending the business relationship.**\n* think about what information you should give the customer, such as describing the type of behaviour they display or practical help or support where appropriate.\n\n\n There are a number of ways for you to interact with your customers, including email, telephone calls, live chat or pop-up messages. \n\n The best way may depend on the circumstances: \n\n* what you need to know from the customer, and what you already know about them.\n* what information you want to give to the customer.\n* how urgent it is to make contact.\n* how many times you have already interacted with the customer.\n* the outcome you want to achieve.\n\n###  A customer interaction has three parts\n\n These are: \n\n1. Observation \u2013 behaviour or activity you have spotted or something the customer tells you.\n2. Action \u2013 contact to prompt the customer to think about their gambling, for you to find out more, and an opportunity for you to offer information or support.\n3. Outcome \u2013 what you or the customer did next. In some cases, you may need to monitor the customer-s gambling to spot any change which may prompt further action.\n\n [Previous page   \n Spotting harmful gambling](/licensees-and-businesses/guide/page/spotting-harmful-gambling)  [Next page   \n Tailoring messages for your customers](/licensees-and-businesses/guide/page/tailoring-messages-for-your-customers) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1730", "section": " Tailoring messages for your customers ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tailoring-messages-for-your-customers", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n You may already target your marketing messages to different customers. You could also use insight about your customers, such as how the customer prefers to contact you, to decide the best way to interact with them about their gambling. \n\n Industry-led research  [(Revealing Reality 2017)(PDF opens in new tab)](https://about.gambleaware.org/media/1581/revealing-reality-igrg-report-for-gambleaware.pdf)  shows that messages that get customers to think and make their own decisions based on the information they are given can be more effective than messages that seem to be \u2018nagging-. Research by  [Auer and Griffiths 2015 (opens in new tab)](https://www.frontiersin.org/articles/10.3389/fpsyg.2015.00339/full)  also shows that personalising feedback can also improve the impact it has on customers. You should test different types of messaging to see what works best. \n\n [Previous page   \n Interacting with the customer](/licensees-and-businesses/guide/page/interacting-with-the-customer)  [Next page   \n Offering help and support](/licensees-and-businesses/guide/page/offering-help-and-support) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1731", "section": " Offering help and support ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/offering-help-and-support", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n Encourage customers to think about their gambling. Their responses will help you work out the right kind of help and support to offer. \n\n It is good practice to suspend direct marketing to customers who show signs of harm so that you do not actively encourage them to keep gambling while you consider them to be experiencing or at risk of harm. \n\n If you have difficulty making contact with a customer, you could suspend account access until you are able to interact with them. \n\n A self-assessment questionnaire can help customers think about their own gambling. Their shared responses, alongside their gambling behaviour, can help both you and the customer work out the right kind of help and support they may need. \n\n You will need to direct some customers to information about safer gambling, and/or suggest suitable gambling management tools. You might need to signpost them to sources of help and specialist support from organisations who deal with advice and treatment for problem gambling. \n\n You will need to interact with some customers a number of times. Your records of previous interactions with customers will help you decide how to provide the right help and support. \n\n Feedback from consumers shows that they often respond better to being informed about their behaviour and why, rather than being \u201ctold\u201d what to do. But for some customers, and particularly if the behaviour continues to cause concern, you may need to take a more proactive approach. In some cases, you may need to take action for the customer, such as setting limits or refusing service by closing their account. \n\n"}
{"id": "1732", "section": " Offering help and support ", "subsection": "The role of staff", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/offering-help-and-support", "content": " You should ensure that your staff: \n\n* understand the types of interaction that could take place and how to interact appropriately e.g. only need a brief intervention may be needed.\n* know the type of help or support to offer, such as information, signposting customers to specialist support or the gambling management tools which are available. These may be the minimum required under the LCCP or the Remote Technical Standards, or tools you offer which go beyond minimum requirements.\n* know the circumstances and process for refusing service to customers, such as by applying limits or closing an account.\n* understand their respective responsibilities and who is designated to carry out customer interactions, if only certain staff members are authorised to interact.\n\n Whilst training on the legislative framework is important, staff also need to be trained on the skills and techniques they need to help them carry out customer interactions, including what to do if a customer becomes distressed. \n\n [Previous page   \n Tailoring messages for your customers](/licensees-and-businesses/guide/page/tailoring-messages-for-your-customers)  [Next page   \n Keeping records](/licensees-and-businesses/guide/page/keeping-records) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1733", "section": " Keeping records ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/keeping-records", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n Good record keeping allows you to demonstrate when and why you have interacted with customers, and helps with ongoing monitoring of customers. \n\n You should: \n\n* keep records of all customer interactions, including where an interaction didn-t take place, the reasons for this, and how it was followed up\n* make use of and record all relevant sources of information to guide and deliver effective customer interactions, including your records of previous interactions.\n\n Good records should include: \n\n* the behaviour or activity before the interaction.\n* the change in behaviour or prompt for the interaction.\n* how you interacted and what was said or done, for example advice or suggestions to help the customer manage their gambling, or to take a break from their gambling, and\n* what happened next.\n\n You should also record situations where an interaction was prompted but did not take place, and how you followed that up. \n\n In some cases, you will need to monitor the customer-s gambling to spot behaviours which could indicate further harm. \n\n"}
{"id": "1734", "section": " Keeping records ", "subsection": "Interact: questions to consider", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/keeping-records", "content": "* Where concerns arise, are you able to intervene early and engage with a customer?\n* How do you decide the best way of interacting with a customer? Do you use different methods for different groups of customers?\n* Do you tailor your method and message depending on the extent of the harm?\n* Do you know if the customer received and acted on the information you gave?\n* Have you allocated sufficient resources to be able to interact with customers early and effectively when you have concerns?\n\n [Previous page   \n Offering help and support](/licensees-and-businesses/guide/page/offering-help-and-support)  [Next page   \n Evaluate](/licensees-and-businesses/guide/page/evaluate) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1735", "section": " Evaluate ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/evaluate", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n By evaluate, we mean to understand impact and effectiveness in two ways: \n\n* did an individual customer interaction have a positive outcome for the customer, and\n* does your overall approach to customer interaction work?\n\n To help with the latter, the Advisory Board for Safer Gambling published an evaluation protocol in 2016 for the industry to use when designing evaluations. \n\n\n>  Find out more about the  [National Strategy to Reduce Gambling Harms](/about-us/reducing-gambling-harms)  , including the  [evaluation protocol](/manual/national-strategy-to-reduce-gambling-harms/evaluation-gambling-commission-actions)  and further research on gambling-related harms. \n> \n> \n\n###  Evaluate\n\n We expect you to: * Understand the impact of individual interactions on a consumer-s behaviour and whether, or what, further action is needed.\n* Evaluate the effectiveness of your approach by trialling and measuring impact.\n* Embed lessons learned and best practice across the business and collaborate to share across the industry.\n\n\n [Previous page   \n Keeping records](/licensees-and-businesses/guide/page/keeping-records)  [Next page   \n Understanding the impact of individual interactions](/licensees-and-businesses/guide/page/understanding-the-impact-of-individual-interactions) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1736", "section": " Understanding the impact of individual interactions ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/understanding-the-impact-of-individual-interactions", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n In this context, by impact we mean a change in the customer-s  **gambling activity**  which could be attributed to the interaction. An important part of this is whether the customer has understood the information or advice you gave. \n\n Not every customer who receives an interaction will require active follow up, but many will. In these cases, follow up activity should be proportionate to the severity or extent of the harm being displayed. This approach will help you target your resources where they are most needed. \n\n Understanding the impact of the interaction on the customer includes being able to look at and compare: \n\n* the behaviour before the interaction.\n* the change in behaviour or prompt for the interaction\n* how you interacted and what was said or done, and\n* what happened next.\n\n Some ways to work out that impact include: \n\n* Did the customer start using gambling management tools; independently or following your advice?\n* If you are tracking links from emails, did the customer click through to safer gambling information?\n* Was there a positive change in behaviour? Did the customer-s gambling seem to change after the interaction?\n* You could also follow up and ask the customer whether they found the interaction helpful or not.\n* Is there a need for further or follow up action?\n\n You may already quality assure individual customer interactions by spot- checking chat records and emails. As well as checking that customers are getting the right support, this can also identify staff development needs and highlight good practice that you can share across your business and across the industry. \n\n [Previous page   \n Evaluate](/licensees-and-businesses/guide/page/evaluate)  [Next page   \n Evaluating the effectiveness of the approach](/licensees-and-businesses/guide/page/evaluating-the-effectiveness-of-the-approach) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1737", "section": " Evaluating the effectiveness of the approach ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/evaluating-the-effectiveness-of-the-approach", "content": "\n>  This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.   \n>  Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 for remote gambling operators has been introduced and the majority of requirements are in effect from 12 September 2022. We issued this  [update on the regulatory requirements and status of formal guidance regarding customer interaction for remote gambling operators](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  . The  [guidance issued in June 2022 under Social Responsibility Code Provision 3.4.3](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  is not in effect and is subject to further consultation. Operators are not required to take it into account. \n> \n> \n\n Records of interactions provide useful evidence of what types of indicators, methods of interacting and options for support work well for customers. They will help to inform an evaluation of the effectiveness of your overall approach to customer interaction. Good evaluation helps you to understand which aspects of your approach are the most effective at identifying the right customers, and the types of tools or support that work well to help customers manage their gambling in a way that works for them. \n\n The following measures could help to work out whether your approach is working well: \n\n* gambling management tools \u2013 increased take up and more customers sticking within their limits.\n* customer retention.\n* reduction in complaints.\n* numbers of customer interactions appear to be in line with the prevalence of gambling harm for the product, as follows.\n\n Statistics which estimate the numbers of problem and \u2018moderate risk- gamblers are published regularly, based on the combined health surveys in England, Scotland and Wales (NatCen 2018). This data is broken down to gambling activity type, and by region, and can help you to work out the percentage of your customers you should be interacting with. When looking at the potential percentage of your customers who may be experiencing harm, remember to consider the percentage of gamblers participating in that activity and not the percentage of the adult population. \n\n Currently the only industry-wide quantitative measure of identifying and interacting with customers who may be experiencing harms associated with gambling is data on the numbers of customers who received an interaction, submitted to the Commission as part of  [regulatory returns](/guidance/regulatory-returns-guidance)  . We have clarified the definitions in regulatory returns to offer guidance on what should be included in a customer interaction (incident) log and make clearer what should be recorded. \n\n Your log should include as a minimum: \n\n* the identity or other identifier of the customer involved\n* the behaviour or activity that prompted the interaction\n* the advice or support given, and\n* the outcome of the interaction.\n\n Keeping your policies and procedures under review and up to date by taking into account research and industry best practice will help you to identify customers you should be interacting with, which will help you target your resources where they are most needed, in ways which may lead to better outcomes. You should also review your internal controls following the publication of a regulatory settlement, to address any similar weaknesses which could exist in your own processes. \n\n"}
{"id": "1738", "section": " Evaluating the effectiveness of the approach ", "subsection": "The role of staff", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/evaluating-the-effectiveness-of-the-approach", "content": " Your staff have an important role to play to understand whether your approach works. \n\n As a minimum, you should: \n\n* ensure that staff make records of all customer interactions and use them to aid decision making. Such records should be used for evaluation purposes, for example dip sampling for quality assurance purposes or to assess whether a customer changed their behaviour as the result of an interaction\n* train staff to recognise when follow-up activity to an interaction is required\n* ensure that staff use customer interaction records as a decision- making tool\n* ensure that staff are properly supported in carrying out effective interventions.\n"}
{"id": "1739", "section": " Evaluating the effectiveness of the approach ", "subsection": "Evaluate: questions to consider", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/evaluating-the-effectiveness-of-the-approach", "content": "* Do you know how many of your customers may be experiencing some level of harm associated with gambling?\n* How do you know you are delivering positive outcomes for your customers?\n* How could you improve on your policy and procedures? How do you plan to make improvements over time?\n* How could you share your good practice with the industry?\n\n [Previous page   \n Understanding the impact of individual interactions](/licensees-and-businesses/guide/page/understanding-the-impact-of-individual-interactions) \n\n---\n\n Last updated: 15 September 2022 \n\n Show updates to this content * Information in the callout at the beginning of the guidance page has been updated.\n"}
{"id": "1740", "section": " Minimising gambling-related harm ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/minimising-gambling-related-harm", "content": " We encourage operators to consider how they can gather data both before and after the implementation of any measure so that they can demonstrate the impact of control measures. \n\n"}
{"id": "1741", "section": " Minimising gambling-related harm ", "subsection": "Considerations for operators", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/minimising-gambling-related-harm", "content": " Research has shown that individuals can frequently gamble more money than they intended during gambling sessions. This leads to them making impulsive decisions that override their initial intentions to allocate a set amount of money to gamble with. Easy access to additional funds in gambling premises can therefore be a risk factor for problem gambling.  [Key issues in product-based harm minimisation (opens in a new tab)](https://www.greo.ca/Modules/EvidenceCentre/Details/key-issues-in-product-based-harm-minimisation-examining-theory-evidence-and-pol)  by Parke A, Parke J and Blaszczynski, A, was published in December 2016, and is a summary of research evidence. \n\n Research also shows that non-cash payment methods in gambling can lead to consumers over-spending, as such methods require less thinking about the actual cost and affordability implications of a transaction compared to cash payments. \n\n It is for operators to consider how player protection and empowerment can be most effectively delivered in practice. \n\n They are best placed to assess which measures are: \n\n* most effective in mitigating the risk of customers spending more on gambling than they might be able to afford\n* which are most effective in enabling customers to retain control over their own gambling spend. Operators may need to take account of specific risks such as the layout of their premises or vulnerabilities for particular customers.\n\n As part of their assessments on how they can best mitigate harm, operators must consider how they can facilitate the following. While there is no evidence to suggest what the ideal duration of a break should be, wherever possible the customer should at least be required to cease gambling at, and physically leave, the machine, terminal or table at which they are situated. This provides some time away from the gambling facilities before they are able to access and use new funds. This is consistent with the mandatory conditions attached to all premises licences that any ATM is located in a place that requires customers to cease gambling and leave the gambling product in order to use it. \n\n In any circumstance where customers might be able to access new gambling funds with only a limited or no physical break from the gambling product (for example, where customers might be able to use a debit card to replenish an app-based digital gambling \u2018wallet-), the operator must ensure that customers are otherwise provided a break from or an interruption in gambling before those funds can be used. \n\n###  Customers should be required to take a break from gambling before they access and use new funds to continue gambling\n\n The purpose of the break or interruption in play is to reduce the risk of harm to players that could arise from them losing track of the time and money they have spent gambling. By interrupting their state of dissociation, a break in play can give customers an opportunity to evaluate their own gambling behaviours, and could therefore facilitate better control (see  [Operator-based approaches to harm minimisation in gambling (opens in a new tab)](https://www.begambleaware.org/media/1177/obhm-report-final-version.pdf )  , by Parke A, Parke J, Blaszczynski, A and Rigbye J, published by Gamble Aware in 2014). A break or interruption in play could therefore involve, for example, slowing the transactional process and providing delays before new funds are made available to the player for use; perhaps combined with informative messaging, so as to support the player-s control and awareness of their gambling spend. \n\n Operators should use these new opportunities to support innovation in the protection and empowerment of consumers. For example, cashless payment technology may assist operators in tracking their customers- play, allowing them to collect better data on their customers- gambling behaviour and therefore helping to inform an assessment of those who may be at risk of gambling-related harm. \n\n The new technologies may also assist in the provision of tailored responsible gambling information to customers, including transactional information on the sums of money they have spent or withdrawn; or the development of player-led controls to enable better self-management of the customer-s gambling (eg allowing customers to set their own spend or withdrawal limits). \n\n [Previous page   \n Cashless payment technologies in gambling premises](/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises)  [Next page   \n Licence Conditions and Codes of Practice: cashless payment](/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-in-cashless-payment-technologies) \n\n---\n\n Last updated: 28 November 2022 \n\n Show updates to this content  Following an audit the link to 'Key issues in product-based harm minimisation' has been updated. \n\n"}
{"id": "1742", "section": " Licence Conditions and Codes of Practice: cashless payment ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-in-cashless-payment-technologies", "content": " There are certain conditions and codes of practice that must be adhered to when providing cashless payment facilities. These include, for example, the need to implement effective policies and procedures for minimising certain risks to the licensing objectives; and provisions that limit the circumstances in which credit can be provided, or prevent credit cards being accepted (and where the Gambling Act does not otherwise prohibit or restrict any such facility). \n\n##  Operators should refer to the LCCP for full details of the following relevant requirements:\n\n [The Gaming Machines (Circumstances of Use) Regulations 2007 (opens in a new tab)](https://www.legislation.gov.uk/uksi/2007/2319/contents/made)  provide prohibitions and restrictions on the use of debit and credit cards for payments to play machines, which are straightforward safeguards intended to prevent consumers from gambling more than they can afford via a card. \n\n##  Specific matters in relation to gaming machine payments\n\n"}
{"id": "1743", "section": " Licence Conditions and Codes of Practice: cashless payment ", "subsection": "Operators should refer to the LCCP for full details of the following relevant requirements:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-in-cashless-payment-technologies", "content": "* [Licence condition 5.1 \u2013 cash and cash equivalents, payment methods and services](/licensees-and-businesses/lccp/condition/5-1-1-cash-and-cash-equivalents)\n* [Licence condition 6.1 \u2013 provision of credit by licensees and the use of credit cards](/licensees-and-businesses/lccp/condition/6-1-1-provision-of-credit)\n* [Social responsibility code provision 3.7 \u2013 provision of credit](/licensees-and-businesses/lccp/condition/3-7-1-provision-of-credit)\n"}
{"id": "1744", "section": " Licence Conditions and Codes of Practice: cashless payment ", "subsection": "Specific matters in relation to gaming machine payments", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-in-cashless-payment-technologies", "content": " Our view is that card payments that originate from contactless mobile payment systems such as Apple Pay, Android Pay or Samsung Pay should be regarded as the same as payments to use a gaming machine by means of a card itself. This is because the device used for such types of payment (eg a smartphone or watch) is essentially just a medium by which a contactless card payment is made (ie the debit card sat behind the payment system is charged directly and the customer-s bank account is debited; the same as for any payment where the debit card itself is used). \n\n Both contactless card and mobile payment system transactions can be completed quickly, and so the risks to the consumer are largely identical. \n\n The regulations also prescribe limits as to the amounts an individual can deposit onto a gaming machine in any single action, and separately the (non-refundable) amount a player can commit to play the machine. These measures were designed to ensure consumers make regular decisions as to how much money they wish to commit to play a machine, and they must be observed regardless of the means of payment. That is, whether the customer has inserted cash into the machine, or whether they have transferred funds from a debit card via indirect means, a TITO (ticket-in, ticket-out) method or an operator-provided app-based digital wallet, a customer must only be able to deposit and commit funds to the gaming machine-s meters in accordance with these limits. \n\n [Previous page   \n Minimising gambling-related harm](/licensees-and-businesses/guide/page/minimising-gambling-related-harm)  [Next page   \n Checklist of considerations](/licensees-and-businesses/guide/page/checklist-of-considerations) \n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1745", "section": " Licence conditions and codes of practice (LCCP) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-lccp", "content": " Our  [LCCP](/licensees-and-businesses/lccp/online)  is the rulebook that sets out the measures that you must take and other aspects that we think are good practice. Use the LCCP as a starting point in order to run your business and build on these provisions, to ensure that you put your customers at the heart of your business. \n\n [Previous page   \n Compliance with safer gambling requirements](/licensees-and-businesses/guide/page/compliance-with-safer-gambling-requirements)  [Next page   \n Working together to improve standards of safer gambling](/licensees-and-businesses/guide/page/working-together-to-improve-standards-of-safer-gambling) \n\n---\n\n Last updated: 9 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1746", "section": " Working together to improve standards of safer gambling ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/working-together-to-improve-standards-of-safer-gambling", "content": " We work with a number of partner organisations in the area of safer gambling. \n\n [GambleAware's (opens in a new tab)](https://www.begambleaware.org/)  programme of treatment, education, harm prevention and research is guided by the  [National Strategy to Reduce Gambling Harms](/about-us/reducing-gambling-harms)  , which is defined by the independent  [Advisory Board for Safer Gambling (ABSG)](/about-us/governanceCommitteesAndBoards/advisory-board-for-safer-gambling)  , and endorsed by us. \n\n We also work with industry groups responsible for raising standards in safer gambling, such as  [Industry Group for Responsible Gambling (opens in a new tab)](https://bettingandgamingcouncil.com/members/igrg)  . \n\n##  Our expectations\n\n [Previous page   \n Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-lccp) \n\n---\n\n Last updated: 13 October 2021 \n\n Show updates to this content  Reference to Senet group removed and link for Industry Group for Responsible Gambling updated. \n\n"}
{"id": "1747", "section": " Working together to improve standards of safer gambling ", "subsection": "Our expectations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/working-together-to-improve-standards-of-safer-gambling", "content": " \u201cWe want to see you harnessing the same innovation and tools that are used to determine customer profitability, to drive customer protection.  There is perhaps no better way to demonstrate a drive to raising standards than through a genuine and public commitment to meeting your social responsibilities.\u201d - former CEO, Sarah Harrison. \n\n\n\n"}
{"id": "1748", "section": "5.1.11 - Direct electronic marketing consent ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-11-direct-electronic-marketing-consent", "content": " Applies to: \n\n All licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Unless expressly permitted by law consumers must not be contacted with direct electronic marketing without their informed and specific consent. Whenever a consumer is contacted the consumer must be provided with an opportunity to withdraw consent. If consent is withdrawn the licensee must, as soon as practicable, ensure the consumer is not contacted with electronic marketing thereafter unless the consumer consents again. Licensees must be able to provide evidence which establishes that consent.\n"}
{"id": "1749", "section": "16.1.1 - Responsible placement of digital adverts ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/16-1-1-responsible-placement-of-digital-adverts", "content": " Applies to: \n\n All licences \n\n 1 Licences must: \n\n- Ensure that they do not place digital advertisements on websites providing unauthorised access to copyrighted content;\n- take all reasonable steps to ensure that third parties with whom they contract for the provision of any aspect of their business related to the licensed activities do not place digital advertisements on websites providing unauthorised access to copyrighted content; and\n- ensure that the terms upon which they contract with such third parties enable them, subject to compliance with any dispute resolution provisions, to terminate the third party-s contract promptly if, in the Licensee-s reasonable opinion, the third party has been responsible for placing digital advertisements for the licensed activities on such websites.\n"}
{"id": "1750", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " On 25 May 2018, there will be new data protection legislation in force, both in the UK and across the EU - the General Data Protection Regulation (GDPR). \n\n GDPR is an evolution in data protection. It demands more of organisations in terms of accountability for their use of personal data, and adds to the existing rights of individuals. It creates an onus on companies to understand the risks that they create for others, and to ensure they are mitigating those risks. But it is not a total revolution - GDPR is building on foundations which have already been in place for the last 20 years. Many of the fundamentals remain the same. Fairness, transparency, accuracy, security, data minimisation and respect for the rights of the individual whose data a business wants to process \u2013 these are all things that businesses should already be doing with data. GDPR seeks to build on those principles. \n\n The Information Commissioner-s Office (ICO) is responsible for the regulation of the legislation, and issuing guidance on it. More information on GDPR and its regulation in the UK is available on the  [ICO's website (opens in a new tab)](https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/)  . \n\n Some have expressed concerns to the Gambling Commission that GDPR will affect what actions they can take to tackle issues such as problem gambling, and gambling-associated crime.  We take the view that GDPR is not intended to prevent operators from taking steps which are necessary in the public interest, or are necessary to comply with regulatory requirements under a gambling licence. GDPR should not be improperly used as an excuse to avoid taking steps which enable compliance with licence conditions, promote socially responsible gambling, and promote the licensing objectives. \n\n\n\n Where licensees have genuine well-founded concerns about GDPR, we are committed to working with industry to get the right outcome - one that safeguards personal data whilst also promoting the licensing objectives. \n\n Whilst this document does not constitute legal advice, it will assist gambling businesses by setting out some factors they should consider when assessing their processing of personal data. It also sets out our expectations on retention of information obtained for the purposes of fulfilling those obligations. It will remain licensees- responsibility to ensure they are legally compliant with GDPR and with our regulatory framework, and we recommend that operators obtain their own legal advice on compliance. \n\n This document may be updated from time to time in accordance with legal developments, including the finalisation of the Data Protection Bill. \n\n##  General approach of the Commission to compliance\n\n##  Personal data processing\n\n##  Data subject rights\n\n##  Other obligations\n\n##  Next steps\n\n##  Retention of data\n\n##  Specific scenarios considered\n\n##  Scenarios\n\n##  Marketing to consumers\n\n##  Footnotes\n\n##  Annex A\n\n##  Social responsibility code 3.1.1 \u2013 Socially Responsible Gambling\n\n##  Social responsibility codes 3.5.1 and 3.5.3 \u2013 Self-Exclusion\n\n##  Licence Condition 12.1.1 \u2013 Anti-Money Laundering\n\n##  Social responsibility code 3.4.1 - Problem gambling\n\n##  Licence Condition 15.1.1. \u2013 Reporting suspicion of offences etc \u2013 non-betting licences\n\n##  Licence Conditions 15.1.2 - Reporting suspicion of offences etc \u2013 betting licences\n\n##  Licence Condition 15.3.1 \u2013 Information provision\n\n##  Licence Condition 2.3.1 \u2013 Technical standards\n\n\n\n---\n\n Last updated: 29 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1751", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Personal data processing", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " Processing of personal data will continue to be required in order to achieve compliance with a gambling licence. Providing facilities for gambling otherwise than in accordance with the terms and conditions of a licence is a criminal offence. It would also mean that operators- may be fined, and their licence could be revoked. We expect licensees to continue to be able to evidence that they have complied fully with their licence conditions. \n\n We have been working closely with the ICO to ensure that the way in which licensees are interpreting and implementing GDPR does not conflict with the requirements of gambling regulation  [1](#1)  . \n\n The ICO produced a series of blogs to bust myths about GDPR. One example of this is the myth that \u201cdata can only be processed if an organisation has explicit consent to do so\u201d. The rules around consent only apply if a business is relying on consent as its basis to process personal data. Consent is one way to comply with GDPR, but the new law provides five other ways of processing data that may be more appropriate than consent. For processing to be lawful under GDPR, you simply need to identify at least one lawful basis before you start (though more than one basis may potentially apply). \n\n So in common with the previous legislation, there has been a recognition that consent will not always be the appropriate basis for data processing. For example, it is likely to be acceptable for personal data to be processed where a licence obligation requires it. This may be the case even where the need to process data in this way is not specifically set out by a licence condition, if the processing is realistically necessary in order to achieve the aim of the condition  [2](#2)  . \n\n GDPR provides for a number of lawful circumstances which are designed to allow legitimate processing in circumstances where it may be not practical to acquire consent, and to ensure that public policy objectives (such as the reduction of problem gambling) are met. As well as consent, these include:   \n **i.**  the processing is necessary  [3](#3)  for compliance with a legal obligation to which the controller is subject   \n **ii.**  processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract   \n **iii.**  the processing is necessary for the performance of a task carried out in the public interest  [4](#4)   \n **iv.**  the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party (except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data)  [5](#5)  . \n\n Licensees should note that more than one of the above bases may apply to some of the personal data they obtain (for instance, data obtained to ensure operators know their customers). \n\n There are additional requirements where the personal data which is to be processed constitutes \u201cspecial category\u201d data, or data relating to criminal convictions and offences. We anticipate that the majority of data which licensees process for regulatory purposes (such as data on customer transactions) will not be special category data. \n\n Where processing of special category data or criminal offence data is required for the purposes of compliance with their licence obligations, licensees will wish to identify a legal basis which allows such processing. In addition to the permissible legal bases set out in GDPR, further permissible legal bases for processing are included in Schedule 1 of the implementing UK legislation (the Data Protection Bill) currently going through Parliament. For example, these include conditions which permit processing by non-government bodies of data about criminal activity where the processing must necessarily be carried out without the data subject-s consent, is necessary for reasons of substantial public interest, and either:   \n **i.**  is necessary for the purposes of the prevention or detection of an unlawful act   \n **ii.**  is necessary for the exercise of a protective function (such as protecting members of the public against dishonesty, malpractice or other seriously improper conduct). \n\n The Bill also includes a condition which allows processing of special category data where an individual is at risk and the processing is necessary for the purposes of protecting the mental or emotional well-being of an individual. \n\n Licensees will wish to take steps to ensure they can demonstrate that, for each type of processing, they meet the relevant tests of the identified basis. \n\n"}
{"id": "1752", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Data subject rights", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " GDPR gives data subjects certain qualified rights in relation to their data, such as the \u201cright to erasure\u201d and \u201cthe right to prevent decisions being made solely based on the automated processing of data\u201d. Data controllers should be aware of these rights, and make an assessment of the circumstances in which they do and do not apply. For example, such rights may not apply where their exercise conflicts with important regulatory objectives (such as the refusal of service to underage gamblers). Relevant considerations here may include:   \n **i.**  The right to erasure is restricted where processing is still necessary in relation to one of the permitted purposes - for instance, compliance with a legal obligation, performance of a contract, or for the performance of a task carried out in the public interest.   \n **ii.**  The right to prevent decisions being made solely based on the automated processing of data will not apply:   \n **1.**  Where decisions are not made solely on this basis i.e. there is some human intervention   \n **2.**  If the decision making is based on the data subject-s explicit consent   \n **3.**  If the decision is one which is authorised by law to which the controller is subject. \n\n Licensees should also consider whether any other exemptions to data subject rights (such as those set out in Schedule 2 of the draft Bill) may apply. In particular, licensees should have regard to their role in preventing crime (including money laundering offences and cheating at gambling) and consider to what extent this objective would be likely to be prejudiced by a request to erase data or restrict processing of personal data, for example. \n\n"}
{"id": "1753", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Other obligations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " In addition to identifying a lawful basis for processing, operators will need to comply with other aspects of GDPR, such as any applicable requirements for transparency with data subjects, and safeguarding of personal data. \n\n We do not anticipate that the need for such measures will cause a significant barrier to complying with gambling regulation. Indeed, being transparent with consumers at the outset (including informing them that their data may be passed to regulators when requested) may assist businesses to answer subsequent queries about the retention and use of their personal data for regulatory and public interest purposes. Thorough consideration of transparency requirements will also assist data subjects, and assist data controllers to demonstrate compliance with obligations relating to accountability. \n\n"}
{"id": "1754", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Next steps", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " The ICO is continuing to produce guidance to assist businesses in complying with their GDPR obligations. This includes guidance on the available lawful bases. We recommend that licensees have regard to that guidance, as it will assist them to assess the best way of achieving their regulatory requirements under their licence and also meet obligations under data protection law. \n\n We will not accept licensees simply stating that GDPR means that they are unable to comply with an aspect of gambling regulation, or otherwise take certain steps to protect the public interest. \n\n Where genuine concerns, based on a careful and thorough analysis of GDPR and Commission regulation, are raised with us we will work with industry and the ICO to resolve them. However, if an operator thinks that this might be the case, we would expect them first to have carefully considered all available legal bases and exemptions which may allow the specific activity. Documenting the consideration of the processing will assist in meeting requirements regarding accountability and documentation. \n\n Whilst it will remain the responsibility of licensees to ensure they are legally compliant with GDPR, we are committed to offering assistance and support to help ensure that the licensing objectives and regulatory framework are upheld, and not prejudiced by the way operators interpret and implement compliance with their data protection obligations. \n\n"}
{"id": "1755", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": " Retention of data", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " GDPR does not substantially alter the principles behind the development of policies for data retention. Licensees should already have assessed how long to retain data for, bearing in mind the legitimate purposes for which it was gathered and has been retained. \n\n Under GDPR, data subjects may request that their personal data (including data which may be relevant to regulatory compliance) is erased. However, this right is not unrestricted. In particular, such requests are unlikely to be valid if retention of the data is still necessary in relation to a lawful purpose. \n\n Where data which is relevant to a licensee-s compliance with the regulatory regime has been obtained, licensees should have regard to the fact that we may wish to investigate whether a licensee has complied with their obligations. In some cases (for instance, where we are investigating a licensee-s compliance with its social responsibility and anti-money laundering requirements as a result of a gambler stealing funds for gambling over a prolonged period of time), this may involve requesting account data which goes back a substantial period. Licensees should ensure that their retention policies ensure that such data will be available to the Commission if requested  [6](#6)  . \n\n Based on our experience of investigations to date, licensees should ensure that data which relates in any way to regulatory compliance should be available for a minimum period of five years after the end of a relationship with a customer. \n\n"}
{"id": "1756", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": " Specific scenarios considered", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " We have been provided with a number of scenarios in respect of which industry has expressed concern that GDPR will prevent them from processing personal data needed to comply with licence conditions and further the licensing objectives. We comment on a few of the following areas, in order to illustrate the approach licensees should take when considering such issues. \n\n"}
{"id": "1757", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Scenarios", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": "###  Self-exclusion and anti-money laundering\n\n **i.**  Licensees should consider the requirements of their licence (for example, those requirements included at  [Annex A](/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr#annex-a)  ). As licensees must achieve these outcomes, licensees should:   \n **1.**  consider what personal data should be processed to achieve these outcomes   \n **2.**  consider which of the permitted lawful bases for processing may apply to such processing   \n  \n **ii.**  As well as for compliance in relation to specific accounts, licensees may need to collate other personal data (such as data on changing customer demographics) in order to formulate effective policies, procedures and controls in these areas (and other areas) - see for example  [Licence condition 12.1.1](/licensees-and-businesses/lccp/condition/12-1-1-anti-money-laundering-prevention-of-money-laundering-and-terrorist)  .   \n **iii.**  Licensees should also consider to what extent data subject rights, such as the right to erasure and right not to be subject to automated decision-making, may not apply given the relevant lawful basis   \n **iv.**  Licensees should consider what retention period is necessary for any data obtained and processed for self-exclusion or anti-money laundering purposes (whether also obtained for other purposes). Operators should take into account that we may need to obtain such data even after an account has closed in order to establish whether or not a licensee has complied with its regulatory obligations. \n\n###  Obtaining, retaining and using data for other social responsibility purposes\n\n **i.**  Licensees gather and retain personal information on customers in order to enable them to enter into and perform contracts, whilst taking into account their regulatory obligations. In common with other sectors we anticipate that licensees will continue to do so.   \n **ii.**  Our licence conditions and codes of practice require operators, at the account opening stage and thereafter, to:   \n **1.**  continue to obtain and retain information which is sufficient to satisfy them that underage gambling is not taking place   \n **2.**  continue to obtain and retain information to enable them to comply with SR 3.4.1 in relation to identification of problem gambling, which requires operators to 'use\u2026 all relevant sources of information to ensure effective decision making'   \n Licensees are expected to continue to obtain and analyse continue to obtain and analyse data for the purposes of ensuring that their social responsibility policies and procedures are fit for purpose, taking into account the state of the art and currently available techniques for identifying and minimising problem gambling.   \n **iii.**  Licensees should also consider to what extent data subject rights, such as the right to erasure and right not to be subject to automated decision-making, may not apply given the relevant lawful basis.   \n **iv.**  Licensees should consider what retention period is necessary for any data which is obtained and processed for these purposes (whether also obtained for other purposes), noting that we may need to obtain such data even after an account has closed in order to establish whether or not a licensee has complied with its regulatory obligations. \n\n###  Sharing of data on suspected illegality (such as match-fixing, doping or fraud)\n\n **i.**  Licensees should consider whether processing of such data is for a permissible purpose, such as it being necessary in the public interest and/or a regulatory requirement. See  [Annex A](/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr#annex-a)  for more information.   \n **ii.**  Although Article 10 of GDPR provides that, usually, processing of personal data relating to criminal convictions and offences shall only be carried out under the control of official authority, there are exceptions to this. The Bill includes conditions that allow processing to be carried out without the data subject-s consent, if necessary for reasons of substantial public interest, and either:   \n **1.**  necessary for the purposes of the prevention or detection of an unlawful act   \n **2.**  necessary for the exercise of a protective function (such as protecting members of the public against dishonesty, malpractice or other seriously improper conduct).   \n **iii.**  Licensees should also note that there is a specific condition (at Schedule 1 para. 23) of the Bill to allow processing for the purposes of eliminating doping in sport, and a specific condition (at Schedule 1 para. 24) to allow processing designed to protect the integrity of a sport or sporting event. \n\n"}
{"id": "1758", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": " Marketing to consumers", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " Separately, concerns have been raised about the volume of unsolicited direct e-marketing (predominantly via email and SMS) for gambling products which consumers receive. Such marketing is not undertaken in the public interest or to comply with regulation, but is done in order to sell a product. The ICO report that the gambling sector is one of the most complained about sectors in this respect. We, along with the ICO, are concerned about consumers receiving such direct marketing without their genuine consent. \n\n Licensees should ensure they are compliant with the law in relation to direct marketing, in particular the Privacy and Electronic Communications Regulations (and the ePrivacy Regulation which is due to be implemented shortly). Licensees should satisfy themselves that anyone they contract with in relation to direct marketing hold the appropriate consents from consumers for marketing of the licensees- products. Ongoing failure to ensure compliance may result in regulatory action. \n\n"}
{"id": "1759", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Footnotes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " 1  We expect operators to take into consideration the Gambling Commission-s views expressed in this document. However operators should be aware that the Gambling Commission cannot provide any definitive ruling on the interpretation of the GDPR, and the ICO will address any issues on a case by case basis.   \n\n\n 2  Note that in respect of special category personal data, a further specific basis for processing would also be required.   \n\n\n 3  \u2018Necessary- in the context of such exemptions typically means \u201cmore than desirable but less than indispensable or absolute necessity.\u201d This test may involve the consideration of alternative measures which would also sufficiently achieve the legitimate aim in question.   \n\n\n 4  Use of this basis is not limited to public bodies.   \n\n\n 5  We recommend that licensees refer to the guidance published by the ICO on use of this basis.   \n\n\n 6  Additionally, some licensees will be subject to specific statutory requirements to retain relevant data, under the Money Laundering Regulations 2017 for example.   \n\n\n"}
{"id": "1760", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Social responsibility code 3.1.1 \u2013 Socially Responsible Gambling", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " Licensees must have and put into effect policies and procedures intended to promote socially responsible gambling, including the specific policies and procedures required by the provisions of section 3 of this code. \n\n"}
{"id": "1761", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Social responsibility codes 3.5.1 and 3.5.3 \u2013 Self-Exclusion", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " **1**  Licensees must have and put into effect procedures for self-exclusion and take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.   \n **2**  Licensees must, as soon as practicable, take all reasonable steps to prevent any marketing material being sent to a self-excluded customer.   \n **6**  Licensees must put into effect procedures designed to ensure that an individual who has self-excluded cannot gain access to gambling. These procedures must include \u2026 a register of those excluded with appropriate records \u2026 \n\n"}
{"id": "1762", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Licence Condition 12.1.1 \u2013 Anti-Money Laundering", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " **1**  Licensees must conduct an assessment of the risks of their business being used for money laundering and terrorist financing. Such risk assessment must be appropriate and must be reviewed as necessary in the light of any changes of circumstances, including the introduction of new products or technology, new methods of payment by customers, changes in the customer demographic, or any other material changes, and in any event reviewed at least annually.   \n **2**  Licensees must ensure they have appropriate policies, procedures and controls to prevent money laundering and terrorist financing.   \n **3**  Licensees must ensure that such policies, procedures and controls are implemented effectively, kept under review, revised appropriately to ensure that they remain effective, and take into account any applicable learning or guidelines published by the Gambling Commission from time to time. \n\n"}
{"id": "1763", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Social responsibility code 3.4.1 - Problem gambling", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " Licensees must put into effect policies and procedures for customer interaction where they have concerns that a customer-s behaviour may indicate problem gambling, including:   \n **e.**  Specific provision for making use of all relevant sources of information to ensure effective decision making, and to guide and deliver effective customer interactions, including in particular:   \n **i**  provision to identify at risk customers who may not be displaying obvious signs of, or overt behaviour associated with, problem gambling: this should be by reference to indicators such as time or money spent.   \n **ii**  specific provision in relation to customers designated by the licensee as \u2018high value-, \u2018VIP- or equivalent. \n\n"}
{"id": "1764", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Licence Condition 15.1.1. \u2013 Reporting suspicion of offences etc \u2013 non-betting licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " **1**  Licensees must as soon as reasonably practicable provide the Commission or ensure that the Commission is provided with any information that they know relates to or suspect may relate to the commission of an offence under the Act, including an offence resulting from a breach of a licence condition or a code provision having the effect of a licence condition. \n\n"}
{"id": "1765", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Licence Conditions 15.1.2 - Reporting suspicion of offences etc \u2013 betting licences", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " **1**  Licensees must as soon as reasonably practicable provide the Commission or ensure the Commission is provided with any information from whatever source that they:   \n **a**  know relates to or suspect may relate to the commission of an offence under the Act, including an offence resulting from a breach of a licence condition or a code provision having the effect of a licence condition   \n **b**  suspect may lead the Commission to consider making an order to void a bet.   \n **2**  Licensees who accept bets, or facilitate the making or acceptance of bets between others, on the outcome of horse races or other sporting events governed by one of the sport governing bodies for the time being included in Part 3 of Schedule 6 to the Act must also provide the relevant sport governing body with sufficient information to conduct an effective investigation if the licensee suspects that they have any information from whatever source that may:   \n **a**  lead the Commission to consider making an order to void a bet   \n **b**  relate to a breach of a rule on betting applied by that sport governing body. \n\n"}
{"id": "1766", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Licence Condition 15.3.1 \u2013 Information provision", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " Licensees are required to provide the Commission on request with such information as the Commission may require about the use made of facilities provided in accordance with the licence, including \u2026 the licensee-s policies in relation to, and experiences of, problem gambling. \n\n"}
{"id": "1767", "section": " Gambling regulation and the General Data Protection Regulation (GDPR) ", "subsection": "Licence Condition 2.3.1 \u2013 Technical standards", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": " Licensees must comply with the Commission-s technical standards and with requirements set by the Commission relating to the timing and procedures for testing. \n\n For example, remote gambling and software technical standard 11 requires licensees to implement measures intended to deter, prevent, and detect collusion and cheating. Gambling systems must retain a record of relevant activities to facilitate investigation and be capable of suspending or disabling player accounts or player sessions. Operators must monitor the effectiveness of their policies and procedures. \n\n"}
{"id": "1768", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr", "content": "* [Gambling regulation and the General Data Protection Regulation (GDPR)](#)\n* [General approach of the Commission to compliance](#general-approach-of-the-commission-to-compliance)\n* [Retention of data](#retention-of-data)\n* [Specific scenarios considered](#specific-scenarios-considered)\n* [Marketing to consumers](#marketing-to-consumers)\n* [Annex A](#annex-a)\n\n [Print this guide](#) "}
{"id": "1769", "section": "Gaming machine payouts: return-to-player", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-payouts-return-to-player", "content": "##  This refers to Key event 17\n\n Your gaming machines must clearly display the percentage return-to-player figure (% RTP). You must ensure that all the machines you make available display the correct percentage return to player figure (%RTP), this is required by the Circumstances of Use Regulations. \n>  [Gaming machine (Circumstances of Use) Regulations 2007 (opens in a new tab)](https://www.legislation.gov.uk/uksi/2007/2319/contents/made) \n> \n> \n\n If the label on the machine is in a position where it may be possible to be removed or covered up make sure you regularly check the required information is still displayed correctly and clearly for the benefit of players. \n\n##  Considerations regarding how to remedy a fault\n\n"}
{"id": "1770", "section": "Gaming machine payouts: return-to-player", "subsection": "This refers to Key event 17", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-payouts-return-to-player", "content": " Any gaming system fault which has resulted in under or overpayments to a player. \n\n"}
{"id": "1771", "section": "Gaming machine payouts: return-to-player", "subsection": "Considerations regarding how to remedy a fault", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-payouts-return-to-player", "content": " You should not benefit from a fault. You should endeavour to return the money to customers in a timely manner. If the individuals affected cannot be identified, you are encouraged to make efforts to repay the money to the group of consumers most likely to contain those affected. The money should be repaid in a way that would not incentivise additional gambling and is not based on a minimum-spend requirement or threshold. \n\n We expect consumers to be informed of steps taken and the reason for this only after all the money has been returned, and not during this period. This will avoid operators being able to benefit through promotion or advertising, which is unacceptable. \n\n If you cannot return the money to consumers in line with these aims, you should divest yourselves of the profits and this should be paid to a responsible gambling charity. \n\n\n\n---\n\n Last updated: 5 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1772", "section": " Classification of crane machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/classification-of-crane-machines", "content": " As these are gaming machines, a premises licence or permit from the local authority is needed to site them. Depending on the type of premises, some unlicensed operators will also need to apply for an operating licence. \n\n Although the majority of this type of machine are operated as cranes within adult gaming and family entertainment centres under the category D stake and prize limits, there has been a trend where they are being offered to the public. When offered to the public, they are presented as a skill machine as opposed to a gaming machine, without the necessary permissions to do so. This occurs in pubs, shopping centres, motorway service areas and other similar venues. \n\n Machines which are capable of being used as a gaming machine, whether or not they are currently operating as a gaming machine, are classified as a gaming machine. For example, a machine fitted with a compensator, which allows it to be converted from a skill machine to a gaming machine, is classified as a gaming machine. \n\n You can see a more detailed definition of gaming machines in  [section 235 of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/235) \n\n Machines using a mechanical arm or similar device to select a prize and which employ a compensator unit to determine the percentage pay-out of the machine, need to be clearly marked as a gaming machine (skill and chance combined). They also may only be operated in premises where the necessary permissions are in place. \n\n Operators supplying or maintaining these types of machine must have an operator-s licence. Check the  [public register](/public-register)  for those who hold or have applied for an operators- licence. \n\n !  **Warning  Where the relevant permission has not been granted the machine should be removed from the site immediately.**  [Previous page   \n Non-complex cat D gaming machines (crane grabs)](/licensees-and-businesses/guide/non-complex-cat-d-gaming-machines-crane-grabs)  [Next page   \n Machine technical standards](/licensees-and-businesses/guide/page/machine-technical-standards) \n\n---\n\n Last updated: 21 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1773", "section": " Machine technical standards ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/machine-technical-standards", "content": " Where a machine determines whether a player has an opportunity to win a prize partly by chance (using a compensator or control system to control the payout) but also by a player using a degree of skill to ultimately win the prize, the machine would be considered a game of chance and skill combined. \n\n This is defined by  [section 6(2)(a) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/6)  as a game of chance and will therefore be defined as a gaming machine. \n\n We will consider amending the definition of category D non-complex crane machines in our Technical Standards to replicate the definition of crane in  [The Categories of Gaming Machine (Amendment) Regulations 2009 (No 1502) (opens in a new tab)]( https://www.legislation.gov.uk/uksi/2009/1502/contents/made)  . \n\n A crane grab machine is a reference to a non-money prize machine in respect of which: \n\n* every prize which can be won as a result of using the machine consists of an individual physical object (such as a stuffed toy)\n* whether or not a person using the machine wins a prize is determined by the person-s success or failure in manipulating a device forming part of the machine so as to separate, and keep separate, one or more physical objects from a group of such objects.\n\n In general, the only requirement needed to make existing crane grab machines compliant with this regulation and our technical standards would be to include a display notice on the machine stating that it is a category D gaming machine with the proviso that the stake or prize does not exceed the statutory limits of \u00a31-\u00a350 respectively and that prizes are totally non-monetary. \n\n Suppliers/operators will be aware that other requirements such as Gamcare information (or equivalent) must also be met. \n\n\n>  Should the industry attempt to exploit the situation in a manner deemed undesirable or outside the spirit of that intended then we may review our position in this matter. \n> \n> \n\n [Previous page   \n Classification of crane machines](/licensees-and-businesses/guide/page/classification-of-crane-machines)  [Next page   \n Limited prize machines](/licensees-and-businesses/guide/page/limited-prize-machines) \n\n---\n\n Last updated: 18 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1774", "section": " Limited prize machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/limited-prize-machines", "content": " Limited prize machines have been around for many years and the most recent type seems to be the \u2018play until you win- or \u2018prize every time- crane machine, although there may be other types. \n\n [Section 249 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/249)  states that a person does not commit an offence under section 37 or 242 (of the Gambling Act 2005) if they make a gaming machine available for use by an individual; and the individual does not, by using the machine, acquire an opportunity to win a prize of a value in excess of the amount paid for or in connection with use of the machine. \n\n The explanatory notes to the Gambling Act elaborate on this a little and say a \u2018limited prize- is \u201ca prize whose value does not exceed any payment made for use of the machine\u201d. That is, the prize value does not exceed the cost to play. \n\n This exemption means that a licence or permit is not required to cover the siting of a limited prize machine. \n\n [Previous page   \n Machine technical standards](/licensees-and-businesses/guide/page/machine-technical-standards)  [Next page   \n Skill with prize machines (SWPs)](/licensees-and-businesses/guide/page/skill-with-prize-machines) \n\n---\n\n Last updated: 18 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1775", "section": "15.2.1 - Reporting key events ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events", "content": " Applies to: \n\n All operating licences \n\n A key event is an event that could have a significant impact on the nature or structure of a licensee-s business. Licensees must notify the Commission, in such form or manner as the Commission may from time to time specify, of the occurrence of any of the following key events as soon as reasonably practicable and in any event within five working days of the licensee becoming aware of the event-s occurrence  [1](#1521-1)  . \n\n Operator status \n\n1. Any of the following applying to a licensee, any person holding a key position for a licensee, a group company or a shareholder or member (holding 3% or more of the issued share capital of the licensee or its holding company): \u2022 presenting of a petition for winding up \u2022 making of a winding up order \u2022 entering into administration or receivership \u2022 bankruptcy (applying to individuals only) \u2022 sequestration (applicable in Scotland), or \u2022 an individual voluntary arrangement.\n\n Relevant persons and positions \n\n2. In the case of licensees who are companies or other bodies corporate having a share capital, the name and address of any person who (whether or not already a shareholder or member) becomes a shareholder or member holding 3% or more of the issued share capital of the licensee or its holding company.\n3. The taking of any loan by the licensee, or by a group company who then makes an equivalent loan to the licensee, from any person not authorised by the Financial Conduct Authority: a copy of the loan agreement must be supplied.\n4. The appointment of a person to, or a person ceasing to occupy, a \u2018key position- (including leaving one position to take up another). A \u2018key position- in relation to a licensee is: \n\n\n- in the case of a small-scale operator, a \u2018qualifying position- as defined in the Gambling Act 2005 (Definition of Small-scale Operator) Regulations 2006\n- in the case of an operator which is not a small-scale operator, a \u2018specified management office- as set out in (current) LCCP licence condition 1.2\n- a position where the holder of which has overall responsibility for the licensee-s anti-money laundering and/or terrorist financing compliance, and/or for the reporting of known or suspected money laundering or terrorist financing activity.\n- any other position for the time being designated by the Commission as a \u2018key position-. (Notification is required whether or not the person concerned is required to hold a personal management licence and whether or not the event notified requires the licensee to apply for a variation to amend a detail of their licence.)\n\n Financial events \n\n5. Any material change in the licensee-s banking arrangements, in particular the termination of such arrangements or a particular facility and whether by the licensee or the provider of the arrangements.\n6. Any breach of a covenant given to a bank or other lender.\n7. Any default by the licensee or, where the licensee is a body corporate, by a group company in making repayment of the whole or any part of a loan on its due date.\n8. Any change in the licensee-s arrangements as to the methods by which, and/or the payment processors through which, the licensee accepts payment from customers using their gambling facilities (this key event applies to remote casino, bingo and betting operating licences, except ancillary and remote betting intermediary (trading room only) licences).\n\n Legal or regulatory proceedings or reports \n\n9. The grant, withdrawal or refusal of any application for a licence or other permission made by the licensee, or in the case of a licensee which is a body corporate, any group company of theirs, to a gambling regulator in another jurisdiction. In the case of a withdrawal or refusal of the application, the licensee must also notify the reasons for such withdrawal or refusal. (This condition does not apply to applications for licences or other permissions to carry on activities which would fall outside the scope of a Gambling Commission operating licence if carried out in Britain or with customers in Great Britain.)\n10. Any investigation by a professional, statutory, regulatory or government body (in whatever jurisdiction) into the licensee-s activities, or the activities of a person in a \u2018key position-, where such an investigation could result in the imposition of a sanction or penalty which could reasonably be expected to raise doubts about the licensee-s continued suitability to hold a Gambling Commission licence.\n11. Any criminal investigation by a law enforcement agency in any jurisdiction in which the licensee, or a person in a \u2018key position- related to the licensee, is involved and where the Commission might have cause to question whether the licensee-s measures to keep crime out of gambling had failed.\n12. The referral to the licensee-s Board, or persons performing the function of an audit or risk committee, of material concerns raised by a third party (such as an auditor, or a professional, statutory or other regulatory or government body (in whatever jurisdiction)) about the provision of facilities for gambling: a summary of the nature of the concerns must be provided.\n13. The imposition by the licensee of a disciplinary sanction, including dismissal, against the holder of a personal licence or a person occupying a qualifying position for gross misconduct; or the resignation of a personal licence holder or person occupying a qualifying position following commencement of disciplinary proceedings in respect of gross misconduct against that person.\n14. The commencement (in whatever jurisdiction) of any material litigation against the licensee or, where the licensee is a body corporate, a group company: the licensee must also notify the outcome of such litigation.\n15. The making of a disclosure pursuant to section 330, 331, 332 or 338 of the Proceeds of Crime Act 2002 or section 19, 20, 21, 21ZA, 21ZB or 21A of the Terrorism Act 2000 (a suspicious activity report): the licensee should inform the Commission of the unique reference number issued by the United Kingdom Financial Intelligence Unit of the National Crime Agency in respect of each disclosure and for the purposes of this key event the five working day period referred to above runs from the licensee-s receipt of the unique reference number. The licensee should also indicate whether the customer relationship has been discontinued at the time of the submission.\n\n Gambling facilities \n\n16. Any security breach to the licensee-s environment that adversely affects the confidentiality of customer data; or prevents the licensee-s customers, staff, or legitimate users from accessing their accounts for longer than 12 hours.\n17. Where a gaming system fault has resulted in under or overpayments to a player (this includes instances where a fault causes an incorrect prize/win value to be displayed).\n18. In the case of remote gambling, the commencement or cessation of trading on website domains (including mobile sites or mobile device applications) or broadcast media through which the licensee provides gambling facilities (including domains covered by \u2018white label- arrangements). In this condition: \u2018body corporate- has the meaning ascribed to that term by section 1173 of the Companies Act 2006 or any statutory modification or re-enactment thereof \n\n\n- in respect of a company, \u2018holding company- and \u2018subsidiary- have the meaning ascribed to that term by section 1159 of the Companies Act 2006 or any statutory modification or re-enactment thereof\n- a \u2018group company- is any subsidiary or holding company of the licensee and any subsidiary of such holding company.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-key-events-general)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1776", "section": "15.2.1 - Reporting key events ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events", "content": " 1  Key events are to be reported to us online via the  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n\n\n"}
{"id": "1777", "section": "12.1.1 - Anti-money laundering - Prevention of money laundering and terrorist financing", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/12-1-1-anti-money-laundering-prevention-of-money-laundering-and-terrorist", "content": " Applies to: \n\n All operating licences except gaming machine technical and gambling software licences \n\n1. Licensees must conduct an assessment of the risks of their business being used for money laundering and terrorist financing. Such risk assessment must be appropriate and must be reviewed as necessary in the light of any changes of circumstances, including the introduction of new products or technology, new methods of payment by customers, changes in the customer demographic or any other material changes, and in any event reviewed at least annually.\n2. Following completion of and having regard to the risk assessment, and any review of the assessment, licensees must ensure they have appropriate policies, procedures and controls to prevent money laundering and terrorist financing.\n3. Licensees must ensure that such policies, procedures and controls are implemented effectively, kept under review, revised appropriately to ensure that they remain effective, and take into account any applicable learning or guidelines published by the Gambling Commission from time to time.\n"}
{"id": "1778", "section": "Reminder to licensees regarding white label gambling websites", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/reminder-to-licensees-regarding-white-label-gambling-websites", "content": " The Gambling Commission is reminding remote operating licence holders of their obligations when operating gambling websites, including white labelled sites. \n\n The responsibility for compliance sits with the licence holder and cannot be transferred to any other party. Failure to ensure that at all times: \n\n* a licensee-s business is conducted in a way which minimises the risk to the licensing objectives\n* our  [Licence Conditions and Codes of Practice (LCCP)](/licensees-and-businesses/lccp/online)  are being complied with.\n\n !  **Warning  Failure to ensure these may bring into question the suitability of an operator to hold a licence.**  Licensees must know their customers and be able to demonstrate knowledge, oversight and proactive interactions where appropriate. Any interventions must be completed in a timely manner \n\n"}
{"id": "1779", "section": "Reminder to licensees regarding white label gambling websites", "subsection": "SRCP 1.1.2 - Responsibility for third parties", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/reminder-to-licensees-regarding-white-label-gambling-websites", "content": " SRCP 1.1.2 - Responsibility for third parties makes clear that licensees are responsible for the third parties that they contract with. It also requires licensees to ensure that any contracted third parties conduct themselves in so far as they carry out activities on behalf of the licensee as if they were bound by the same licence conditions and subject to the same codes of practice as the licensee. \n\n The Commission expects that licensees will obtain the necessary assurance by conducting adequate due diligence on the third party to ensure (amongst other things) that they are competent and reliable. Any licensee that relies on a third party to conduct any aspect of the licensee-s business related to the licensed activities must ensure it has sufficient oversight and controls in place to ensure that all activities are carried out in accordance with the  [Licence Conditions and Codes of Practice (LCCP)](/licensees-and-businesses/lccp/online)  , notably, but not exclusively, social responsibility and anti-money laundering requirements. \n\n !  **Warning  Failure to maintain adequate control of third parties can result in regulatory action including suspension or the loss of the operating licence.**  Finally \u2013 operators are aware that a licence is required to provide facilities for gambling (unless a specified exemption applies). Operators must ensure that their arrangements with third parties do not result in an offence under  [section 33 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/33)  . \n\n The Commission intends to publish further guidance in due course. \n\n\n\n---\n\n Last updated: 28 January 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1780", "section": "1.1.1 - Qualified persons \u2013 qualifying position", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-1-qualified-persons-qualifying-position", "content": " Applies to: \n\n All operating licences, except ancillary remote licences, issued to small-scale operators \n\n1. In this condition the terms \u2018small-scale operator-, \u2018qualifying position- and \u2018qualified person- have the meanings respectively ascribed to them by the Gambling Act 2005 (Definition of Small-scale Operator) Regulations 2006.\n2. Schedule X  [1](#111-1)  lists those individuals notified to the Commission as qualified persons.\n3. If, whilst the licensee remains a small-scale operator, an individual begins or ceases to occupy a qualifying position in relation to the licensee, the licensee must within 28 days apply to the Commission under section 104(1)(b) of the Act for amendment of the details of the licence set out in Schedule X  [1](#111-1)  .\n4. An application for amendment under section 104(1)(b) of the Act may be made in advance of an individual beginning or ceasing to occupy a qualifying position provided it specifies the date from which the change to which it relates is to be effective.\n5. In this condition \u2018qualified person- has the same meaning as in the Gambling Act 2005(Definition of Small-scale Operator) Regulations 2006.\n##  References\n\n"}
{"id": "1781", "section": "1.1.1 - Qualified persons \u2013 qualifying position", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-1-qualified-persons-qualifying-position", "content": " 1  The schedules mentioned here will be attached to individual licences. \n\n\n\n"}
{"id": "1782", "section": "1.1.2 - Qualified persons \u2013 tracks", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-2-qualified-persons-tracks", "content": " Applies to: \n\n All non-remote general betting operating licences issued to small-scale operators \n\n1. Schedule Y  [1](#111-1)  to this licence lists those of the licensee-s employees whose details have been provided to the Commission as authorised by the licensee to accept bets on the licensee-s behalf on a track otherwise than under the supervision of a qualified person present on the same track.\n2. Should the licensee wish to add an individual to the list or remove the name of an individual from the list the licensee must make application to the Commission under section 104(1)(b) of the Act for amendment of that detail of the licence. Any employee the licensee wishes to add to the list may act unsupervised pending amendment of the licence provided a valid amendment application has been lodged with the Commission.\n3. In this condition \u2018qualified person- has the same meaning as in the Gambling Act 2005 (Definition of Small-scale Operator) Regulations 2006.\n##  References\n\n"}
{"id": "1783", "section": "1.1.2 - Qualified persons \u2013 tracks", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-2-qualified-persons-tracks", "content": " 1  The schedules mentioned here will be attached to individual licences. \n\n\n\n"}
{"id": "1784", "section": "1.2.1 - Specified management offices \u2013 personal management licences", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-2-1-specified-management-offices-personal-management-licences", "content": " Applies to: \n\n All casino, bingo, general and pool betting, betting intermediary, gaming machine general, gaming machine technical, gambling software and lottery managers licences, except ancillary remote licences \n\n1. Subject to 6 and 7 below, licensees must ensure:\n\t1. that each individual who occupies one of the management offices specified in 2 below in respect of the licensee or in connection with the licensed activities holds a personal licence authorising the performance of the functions of that office (hereafter \u2018a personal management licence-); and\n\t2. that at least one person occupies at least one of those offices\n2. The specified management offices are those offices (whether or not held by a director in the case of a licensee which is a company, a partner in the case of a licensee which is a partnership or an officer of the association in the case of a licensee which is an unincorporated association) the occupier of which is by virtue of the terms of their appointment responsible for:\n\t1. the overall management and direction of the licensee-s business or affairs\n\t2. the licensee-s finance function as head of that function\n\t3. the licensee-s gambling regulatory compliance function as head of that function\n\t4. the licensee-s marketing function as head of that function\n\t5. the licensee-s information technology function as head of that function in so far as it relates to gambling-related information technology and software - oversight of the day to day management of the licensed activities at an identified number of premises licensed under Part 8 of the Act or across an identified geographical area\n\t- in the case of casino and bingo licences only, oversight of the day to day management of a single set of premises licensed under Part 8 of the Act.\n3. The person responsible for the licensee-s gambling regulatory compliance function as head of that function shall not, except with the Commission-s express approval, occupy any other specified management office.\n4. Licensees must take all reasonable steps to ensure that anything done in the performance of the functions of a specified management office is done in accordance with the terms and conditions of the holder-s personal management licence.\n5. Where an individual is authorised by a personal licence and that licence comes under review under section 116(2) of the Act, the operating licensee must comply with any conditions subsequently imposed on that licence by the Commission about redeployment, supervision, or monitoring of the individual-s work and any requirements of the Commission in respect of such matters applicable during the period of the review.\n6. Paragraphs 1 to 5 above shall not apply to a licensee for so long as the licensee is a \u2018small- scale operator- as defined in the Gambling Act 2005 (Definition of Small-scale Operator) Regulations 2006 (\u2018the Regulations-).\n7. During the period of 3 years commencing with the date on which a licensee ceases to be a small-scale operator paragraphs 1 to 6 above shall apply subject to the proviso that the phrase \u2018each individual- in paragraph 1a shall not include any individual who was a \u2018qualified person- (as defined in the Regulations) in relation to the licensee 28 days immediately prior to the licensee ceasing to be a small-scale operator.\n"}
{"id": "1785", "section": "1.2.2 - Specified management offices \u2013 casino personal functional licences", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-2-2-specified-management-offices-casino-personal-functional-licences", "content": " Applies to: \n\n All non-remote casino operating licences, except ancillary remote licences. \n\n1. In addition to paragraphs 1 to 6 in licence condition 1.2.1, licensees must ensure that if any of the following operational functions:\n\t1. dealer in respect of casino games\n\t2. cashier\n\t3. inspector\n\t4. security staff employed to watch gaming\n\t5. supervisor of gaming activities is performed in connection with the licensed activities, it is performed by an individual who holds a personal licence authorising performance of the function (hereafter \u2018a personal functional licence-). Licensees must take all reasonable steps to ensure that anything done in the performance of those functions is done in accordance with the terms and conditions of the personal functional licence.\n"}
{"id": "1786", "section": "1.2.3 - Specified management offices \u2013 lottery personal management licences", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-2-3-specified-management-offices-lottery-personal-management-licences", "content": " Applies to: \n\n All lottery operating licences issued to non-commercial societies and local authorities \n\n1. Subject to 5 below, licensees must ensure that the individual who occupies the management office specified in 2 below in or in respect of the licensee or in connection with the licensed activities holds a personal licence authorising the performance of the functions of that office (hereafter \u2018a personal management licence').\n2. The specified management office is that director-s post in the case of a licensee which is a company, that partner in the case of a licensee which is a partnership, or that office in a licensee which is an unincorporated association or local authority, the occupier of which has overall management responsibility for the promotion of the lottery.\n3. Licensees must take all reasonable steps to ensure that anything done in the performance of the functions of a specified management office is done in accordance with the terms and conditions of the holder-s personal management licence.\n4. Where an individual is authorised by a personal licence and that licence comes under review under section 116(2) of the Act, the operating licensee must comply with any conditions subsequently imposed on that licence by the Commission about redeployment, supervision, or monitoring of the individual-s work and any requirements of the Commission in respect of such matters applicable during the period of the review.\n5. Paragraphs 1 to 4 above shall not apply to a licensee for so long as the licensee is a \u2018small- scale operator- as defined in the Gambling Act 2005 (Definition of Small-scale Operator) Regulations 2006.\n"}
{"id": "1787", "section": "2.1.1 - Access to (and provision of data from) key equipment", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-1-1-access-to-and-provision-of-data-from-key-equipment", "content": " Applies to: \n\n All remote casino, bingo and betting licences other than ancillary licences and remote betting intermediary (trading room only) licences \n\n1. Licensees must, on request, permit an enforcement officer to inspect any of their remote gambling equipment and/or provide to the Commission copies of data held on such equipment in such format and manner as the Commission may request.\n"}
{"id": "1788", "section": "3.1.1 - Peer to peer gaming", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-1-1-peer-to-peer-gaming", "content": " Applies to: \n\n Remote casino licences (except ancillary remote and casino (game host) licences) \n\n All licensees who provide facilities for peer to peer gaming in circumstances in which they do not contract directly with all of the players using those facilities (\u2018network operators-) must have, put into effect and monitor the effectiveness of, policies and procedures designed to ensure that: \n\n1. every player using the facilities in Great Britain (\u2018a domestic player-) is doing so pursuant to a contract entered into between that player and the network operator, or that player and another holder of a Gambling Commission remote casino operating licence;\n2. every player who is not a domestic player but who participates in a game of chance in which a domestic player also participates is doing so pursuant to a contract between that player and the network operator, or that player and another holder of a Gambling Commission remote casino operating licence, or a gambling operator not licensed by the Gambling Commission through which participants use the facilities outside Great Britain and which:\n\t1. holds all licences or permissions (if any) required in relation to its provisions of facilities for peer to peer gaming by the laws of the state or states in which it is domiciled or incorporated;\n\t2. has been approved by the network operator, after conducting due diligence enquires into those individuals who appear to the network operator to have a material financial interest in it, as suitable to provide those facilities; and in particular,\n\t3. has in place policies and procedures in respect of the identification of customers which in the network operator-s reasonable opinion satisfy requirements as to the customer due diligence broadly equivalent to those set out in Directive 2005/60/EC (\u2018the Third Money Laundering Directive-) or any subsequent replacement for re-enactment thereof;\n3. the arrangements between the network operator and any remote casino licence holder through which domestic players access their facilities, and with gambling operators not licensed by the Gambling Commission through which players use their facilities outside Great Britain, provide in clear terms which operator is to be responsible for the handling of which categories of customer complaint and dispute; in particular such arrangements must provide how a dispute involving players from more than one jurisdiction is to be handled;\n4. the network operator-s arrangements for the sharing of information both with any remote casino licence holder through which domestic players access their facilities and with gambling operators not licensed by the Gambling Commission through which participants use the facilities outside Great Britain are such as to enable all parties to discharge effectively their respective regulatory obligations, in particular in relation to:\n\t1. prevention of money laundering; combating the financing of terrorism; and where applicable, the Proceeds of Crime Act.\n\t2. investigation of suspected cheating,\n\t3. combating of problem gambling, and\n\t4. investigation of customer complaints.\n"}
{"id": "1789", "section": "3.1.2 - Other networks ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-1-2-other-networks", "content": " Applies to: \n\n All remote casino, bingo, and betting licences (except ancillary remote and host licences) \n\n1. Subject to 2 below, all licensees who provide facilities for gambling, other than peer to peer gaming, in circumstances in which they do not contract directly with all of the participants using those facilities (\u2018network operators-) must have, put into effect and monitor the effectiveness of policies and procedures designed to ensure that: \n\n\n- every participant using the facilities in Great Britain (\u2018a domestic customer-) is doing so pursuant to a contract entered into between that player and the network operator, or that player and another holder of a Gambling Commission remote operating licence of the same kind as that held by the network operator (\u2018a relevant licence-);\n- the arrangements between the network operator and any holder of a relevant licence through which domestic customers access their facilities, and with gambling operators not licensed by the Gambling Commission through which customers use their facilities outside Great Britain, provide in clear terms which operator is to be responsible for the handling of which categories of customer complaint and dispute; in particular such arrangements must provide how a dispute involving customers from more than one jurisdiction is to be handled;\n- the network operator-s arrangements for the sharing of information both with any holder of a relevant licence and with gambling operators not licensed by the Gambling Commission through which participants use the facilities outside Great Britain are such as to enable all parties to discharge effectively their respective regulatory obligations, in particular in relation to:\n\t1. prevention of money laundering; combating the financing of terrorism; and where applicable, the Proceeds of Crime Act,\n\t2. investigation of suspected cheating,\n\t3. combating of problem gambling, and\n\t4. investigation of customer complaints.\n\n- Paragraph 1 above does not apply to the provision to the holder of a non-remote bingo operating licence (H) of facilities for the playing of games of bingo organised by H in premises in respect of which a bingo premises licence has effect (eg the National Bingo Game).\n"}
{"id": "1790", "section": "3.1.3 - Hosting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-1-3-hosting", "content": " Applies to: \n\n All casino (game host), bingo (game host), general betting (host) (real events) and general betting (host) (virtual events) licences \n\n1. Subject to 2 below, all licensees who provide facilities for gambling in circumstances in which they do not contract directly with any of the participants using those facilities (\u2018hosts-) must ensure that: \n\n\n- every participant using the facilities in Great Britain (\u2018a domestic customer-) is doing so pursuant to a contract entered into between that player and the holder of a Gambling Commission remote casino, bingo, general betting (real events) or general betting (virtual events) operating licence (\u2018a relevant licence-);\n- the arrangements between the host and any holder of a relevant licence through which domestic customers access their facilities, and with gambling operators not licensed by the Gambling Commission through which customers use their facilities outside Great Britain, provide in clear terms which operator is to be responsible for the handling of which categories of customer complaint and dispute; in particular such arrangements must provide how a dispute involving customers from more than one jurisdiction is to be handled;\n- the host-s arrangements for the sharing of information both with any holder of a relevant licence and with gambling operators not licensed by the Gambling Commission through which participants use the facilities outside Great Britain are such as to enable all parties to discharge effectively their respective regulatory obligations, in particular in relation to:\n\n\t1. prevention of money laundering; combating the financing of terrorism; and where applicable, the Proceeds of Crime Act,\n\t2. investigation of suspected cheating,\n\t3. combating of problem gambling, and\n\t4. investigation of customer complaints.\n\n- Paragraph 1 above does not apply to the provision to the holder of a non-remote bingo operating licence (H) of facilities for the playing of games of bingo organised by H in premises in respect of which a bingo premises licence has effect (eg the National Bingo Game).\n"}
{"id": "1791", "section": "4.1.1 - Segregation of funds ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-1-1-segregation-of-funds", "content": " Applies to: \n\n All remote operating licences, except gaming machine technical, gambling software, host, ancillary remote bingo and ancillary remote casino licences \n\n1. Licensees who hold customer funds must ensure that these are held in a separate client bank account or accounts.\n2. In this condition \u2018customer funds- means the aggregate value of funds held to the credit of customers including, without limitation: \n\n\n- cleared funds deposited with the licensee by customers to provide stakes in, or to meet participation fees in respect of, future gambling,\n- winnings or prizes which the customer has chosen to leave on deposit with the licensee or for which the licensee has yet to account to the customer, and\n- any crystallised but as yet unpaid loyalty or other bonuses, in each case irrespective of whether the licensee is a party to the gambling contract.\n"}
{"id": "1792", "section": "4.2.1 - Disclosure to customers ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-1-disclosure-to-customers", "content": " Applies to: \n\n All operating licences, except gaming machine technical, gambling software, host, ancillary, remote bingo, and ancillary remote casino licences \n\n1. Licensees who hold customer funds must set out clearly in the terms and conditions under which they provide facilities for gambling information about whether customer funds are protected in the event of insolvency, the level of such protection and the method by which this is achieved.\n2. Such information must be according to such rating system and in such form the Commission may from time to time specify. It must be provided in writing to each customer, in a manner which requires the customer to acknowledge receipt of the information and does not permit the customer to utilise the funds for gambling until they have done so, both on the first occasion on which the customer deposits funds and on the occasion of any subsequent deposit which is the first since a change in the licensee-s terms in relation to protection of such funds.\n3. In this condition \u2018customer funds- means the aggregate value of funds held to the credit of customers including, without limitation: \n\n\n\t1. cleared funds deposited with the licensee by customers to provide stakes in, or to meet participation fees in respect of, future gambling;\n\t2. winnings or prizes which the customer has chosen to leave on deposit with the licensee or for which the licensee has yet to account to the customer; and\n\t3. any crystallised but as yet unpaid loyalty or other bonuses, in each case irrespective of whether the licensee is a party to the gambling contract.\n"}
{"id": "1793", "section": "5.1.2 - Payment methods services", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-2-payment-methods-services", "content": " Applies to: \n\n All remote casino, bingo and betting operating licences, except ancillary, host and remote betting intermediary (trading room only) licences \n\n1. Licensees must only accept payment from customers using their gambling facilities in Great Britain by a method which involves the provision of payment services as defined in Schedule 1 Part 1 of the Payment Services Regulations 2009 (SI 2009 No 209) if the provider of those services is a \u2018payment service provider- within the definition of that term in regulation 2 of those Regulations.\n"}
{"id": "1794", "section": " 6.1.2 - Use of credit cards", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/6-1-2-use-of-credit-cards", "content": " Applies to: \n\n All non-remote general betting, pool betting and betting intermediary licences, and all remote licences (including ancillary remote betting and ancillary remote lottery licences) except gaming machine technical, gambling software and host licences \n\n1. Licensees must not accept payment for gambling by credit card. This includes payments to the licensee made by credit card through a money service business.\n"}
{"id": "1795", "section": "9.1.1 - Rules of casino games", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-1-rules-of-casino-games", "content": " Applies to: \n\n All non-remote casino operating licences \n\n1. Licensees must not offer or permit to be played casino games that appear on any list of games prohibited by the Commission.\n"}
{"id": "1796", "section": "9.1.2 - Prohibited bingo prize games", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-2-prohibited-bingo-prize-games", "content": " Applies to: \n\n All non-remote bingo operating licences \n\n1. Licensees must not offer or permit to be played prize gaming games that appear on any list of games prohibited by the Commission.\n"}
{"id": "1797", "section": "10.1.1 - Tipping \u2013 personal licence holders", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-tipping-personal-licence-holders", "content": " Applies to: \n\n All non-remote casino operating licences \n\n1. Licensees must only permit tipping of staff holding personal licences where a tronc system is operated; that is to say, where all tips are pooled and distributed amongst the employees concerned. A separate tronc may be operated for each of a number of categories of licensed staff.\n"}
{"id": "1798", "section": "11.1.1 - Lotteries \u2013 societies and local authorities", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/11-1-1-lotteries-societies-and-local-authorities", "content": " Applies to: \n\n All lottery operating licences issued to non-commercial societies or local authorities \n\n1. Licensees must ensure that at least 20% of the proceeds of any lottery promoted in reliance on the licence are applied to a purpose for which the promoting non-commercial society is conducted or the promoting local authority has power to incur expenditure.\n2. For the purposes of this condition: \n\n\n\t1. the proceeds of any lottery promoted in reliance on this licence must not exceed \u00a35,000,000 and subject to 11.1.1 2b, the aggregate of the proceeds of lotteries promoted wholly or partly in a calendar year in reliance on the licence must not exceed \u00a350,000,000.\n\t2. In 2020 the aggregate of the proceeds of lotteries promoted wholly or partly in a calendar year may not exceed \u00a331,331,475.\n3. The rules of any lottery promoted in reliance on this licence must be such as to ensure: \n\n\n- that it is not possible for the purchaser of a ticket in the lottery to win by virtue of that ticket (whether in money, money's worth, or partly the one and partly the other and including any winnings arising from a rollover) more than:\n\t1. \u00a325,000\n\t2. if more, 10% of the proceeds of the lottery.\n- that membership of the class among whom prizes are allocated does not depend on making any payment (apart from payment of the price of a ticket).\n\n- A lottery promoted in reliance on this licence must not be linked to any other lottery, free draw or prize competition.\n- For the purposes of this condition: \n\n\n- two or more lotteries are linked if any of them is so structured that a person who wins a prize in that lottery will also win a prize in some or all others, unless the maximum amount which a person can win is no more than \u00a3500,000 in aggregate. In determining whether two or more lotteries are linked it is immaterial how many of them are promoted in reliance on this licence.\n- a lottery is linked to a free draw or prize competition if:\n\t1. a person-s participation in, or his being allocated a prize in, the lottery is a means of establishing his eligibility to enter the draw or competition and\n\t2. the arrangements for the lottery and/or the draw or competition are such that a person may win more than \u00a3500,000 in aggregate as a result of his participation in the lottery and the draw or competition.\n- If a lottery, whilst not a linked lottery, has the feature that by selecting the same numbers in the lottery and in one or more other lottery or lotteries the participant in those lotteries may win prizes which, in aggregate, exceed \u00a3500,000, no advertisement for, nor other marketing of, the lottery may make any reference to that feature.\n- Licensees must ensure that each person who purchases a ticket in a lottery promoted on behalf of a non-commercial society in reliance on this licence receives a document which: \n\n\n- identifies the promoting society;\n- states the name and address of a member of the society who is designated, by persons acting on behalf of the society, as having responsibility within the society for the promotion of the lottery; and\n- either states the date of the draw (or each draw) in the lottery, or enables the date of the draw (or each draw) in the lottery to be determined.\n- Licensees must display \u2018licensed by the Gambling Commission- and details of the Gambling Commission website on lottery tickets.\n- The price payable for purchasing each ticket in a lottery promoted in reliance on this licence: \n\n\n- must be the same;\n- must be shown on the ticket or in a document received by the purchaser; and\n- must be paid to the promoter of the lottery before any person is given a ticket or any right in respect of membership of the class among whom prizes are to be allocated.\n- For the purposes of these conditions, reference to a person receiving a document includes a reference to a message being sent or displayed to him electronically in a manner which enables him, without incurring significant expense or delay, to: \n\n\n- retain the message electronically; or\n- print it.\n- Licensees must lodge with the Commission a description of, and a copy of the rules of, any lottery intended to be promoted in reliance on this licence, and any amendment to the rules of a lottery previously notified to the Commission, at least 28 days before any tickets in such lottery, or amended lottery, are put on sale.  [1](#1111-1)\n- Lottery tickets must not be sold to a person in any street. For these purposes \u2018street- includes any bridge, road, lane, footway, subway, square, court, alley or passage (including passages through enclosed premises such as shopping malls) whether a thoroughfare or not. But, by way of exception, tickets may be sold in a street from a static structure such as a kiosk or display stand. Tickets may also be sold door to door. Licensees must ensure that they have any necessary local authority permissions, such as a street trading licence.\n- Accurate accounting records must be kept in relation to all lotteries promoted in reliance on this licence showing: \n\n\n- the total proceeds of each lottery;\n- the amount allocated to prizes in each lottery;\n- the amount of proceeds allocated to expenses, and details of those expenses, for each lottery;\n- the amount applied directly to the purposes of the society or purposes for which the local authority has power to incur expenditure as the case may be; and\n- the number of sold and unsold tickets in each lottery.\n- Such records must be made available to the Commission for inspection on request and retained for at least three years from the date of any lottery to which they relate.\n- In addition, in respect of each lottery promoted in reliance on this licence, a lottery submission must be sent to the Commission within three months of the date of determination of the lottery or, in the case of an \u2018instant lottery-, within three months of the last date on which tickets in the lottery were on sale providing the information set out in paragraph 13 above. Every such submission must contain or be accompanied by a declaration that the information given in it is correct and must be shown to have been approved before submission by: \n\n\n- the holder of a personal management licence\n- a \u2018qualified person- as defined in the Gambling Act 2005 (Definition of Small-scale Operator) Regulations 2006 or\n- except where the licensee is a local authority, the designated person named on the lottery tickets as having responsibility for the promotion of the lottery.\n- Where a society or local authority instructs an External Lottery Manager to make the submission on their behalf, they must ensure that the details on the submission are verified and approved by one of the people named above from the relevant society or local authority.\n- For any calendar year in which the cumulative proceeds of lotteries promoted in reliance on this licence exceed \u00a31,000,000 the licensee must provide the Commission with written confirmation from a qualifying auditor confirming that the proceeds of those lotteries have been fully accounted for in their annual audited accounts. Such confirmation must be provided within ten months of the date to which the accounts are made up.\n- A qualifying auditor means a person who is eligible for appointment as a statutory auditor under section 1212 Companies Act 2006 or any statutory modification or re-enactment thereof but, in the case of a lottery promoted by or on behalf of a non-commercial society, is not: \n\n\n- a member of the society\n- a partner, officer or employee of such a member or\n- a partnership of which a person falling within a or b is a partner.\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1799", "section": "11.1.1 - Lotteries \u2013 societies and local authorities", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/11-1-1-lotteries-societies-and-local-authorities", "content": " 1  These matters are to be reported to us online via our \u2018eServices- digital service on our website  [digital@gamblingcommission.gov.uk](mailto:digital@gamblingcommission.gov.uk) \n\n\n\n"}
{"id": "1800", "section": "11.2.1 - Lotteries \u2013 managers", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/11-2-1-lotteries-managers", "content": " Applies to: \n\n All lottery operating licences issued to external lottery managers \n\n1. Licensees must ensure that at least 20% of the proceeds of any lottery promoted in reliance on the licence are paid to the promoting non-commercial society or local authority to apply to a purpose for which the promoting society is conducted or the local authority has power to incur expenditure.\n2. For the purposes of this condition: \n\n\n- the proceeds of any lottery promoted in reliance on this licence may not exceed \u00a35,000,000 and subject to 11.2.1 2b, the aggregate of the proceeds of lotteries promoted wholly or partly in a calendar year on behalf of the same non-commercial society or local authority in reliance on the licence may not exceed \u00a350,000,000.\n- In 2020 the aggregate of the proceeds of lotteries promoted wholly or partly in a calendar year on behalf of the same non-commercial society or local authority in reliance on the licence may not exceed \u00a331,311,475.\n\n- The rules of any lottery promoted in reliance on this licence must be such as to ensure: \n\n\n- that it is not possible for the purchaser of a ticket in the lottery to win by virtue of that ticket (whether in money, money's worth, or partly the one and partly the other and including any winnings arising from a rollover) more than:\n\n\t1. \u00a325,000\n\t2. if more, 10% of the proceeds of the lottery- that membership of the class among whom prizes are allocated does not depend on making any payment (apart from payment of the price of a ticket).\n- A lottery promoted in reliance on this licence must not be linked to any other lottery, free draw or prize competition.\n- For the purposes of this condition: \n\n\n- two or more lotteries are linked if any of them is so structured that a person who wins a prize in that lottery will also win a prize in some or all others, unless the maximum amount which a person can win is no more than \u00a3500,000 in aggregate. In determining whether two or more lotteries are linked it is immaterial how many of them are promoted in reliance on this licence.\n- a lottery is linked to a free draw or prize competition if:\n\t1. a person-s participation in, or his being allocated a prize in, the lottery is a means of establishing his eligibility to enter the draw or competition and\n\t2. the arrangements for the lottery and/or the draw or competition are such that a person may win more than \u00a3500,000 in aggregate as a result of his participation in the lottery and the draw or competition.\n- If a lottery, whilst not a linked lottery, has the feature that by selecting the same numbers in the lottery and in one or more other lottery or lotteries the participant in those lotteries may win prizes which, in aggregate, exceed \u00a3500,000, no advertisement for, nor other marketing of, the lottery may make any reference to that feature.\n- Licensees must ensure that each person who purchases a ticket in a lottery promoted in reliance on this licence on behalf of a non-commercial society, receives a document which: \n\n\n- identifies the promoting society\n- states the name and address of a member of the society who is designated, by persons acting on behalf of the society, as having responsibility within the society for the promotion of the lottery\n- either states the date of the draw (or each draw) in the lottery, or enables the date of the draw (or each draw) in the lottery to be determined.\n- Licensees must display \u2018licensed by the Gambling Commission- and details of the Gambling Commission website on lottery tickets.\n- The price payable for purchasing each ticket in a lottery promoted in reliance on this licence: \n\n\n- must be the same\n- must be shown on the ticket or in a document received by the purchaser\n- must be paid to the promoter of the lottery before any person is given a ticket or any right in respect of membership of the class among whom prizes are to be allocated.\n- For the purposes of these conditions, reference to a person receiving a document includes a reference to a message being sent or displayed to him electronically in a manner which enables him, without incurring significant expense or delay, to: \n\n\n- retain the message electronically or\n- print it.\n- Licensees must lodge with the Commission a description of, and a copy of the rules of, any lottery intended to be promoted in reliance on this licence, and any amendment to the rules of a lottery previously notified to the Commission, at least 28 days before any tickets in such lottery, or amended lottery, are put on sale.  [1](#1121-1)\n- Lottery tickets must not be sold to a person in any street. For these purposes \u2018street- includes any bridge, road, lane, footway, subway, square, court, alley or passage (including passages through enclosed premises such as shopping malls) whether a thoroughfare or not. But, by way of exception, tickets may be sold in a street from a static structure such as a kiosk or display stand. Tickets may also be sold door to door. Licensees must ensure that they have any necessary local authority permissions, such as a street trading licence.\n- Licensees must have arrangements in place to ensure separation between lottery proceeds they hold on behalf of non-commercial societies or local authorities and their own trading income and that such lottery proceeds are legally protected by means of separate bank accounts having trustee status or equivalent legal protection for each society or local authority in the event of the licensee-s insolvency, in which event the proceeds will be paid to the society or local authority.\n- Licensees must ensure that following the determination of a lottery all lottery proceeds are properly allocated between prizes, expenses and profits and have procedures in place designed to ensure that lottery profits belonging to non-commercial societies or local authorities whose lotteries they manage in reliance on this licence are accounted for in a timely manner to the society or local authority.\n##  References\n\n"}
{"id": "1801", "section": "11.2.1 - Lotteries \u2013 managers", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/11-2-1-lotteries-managers", "content": " 1  These matters are to be reported to us online via our  [\u2018eServices-](/service/operator-eservices)  digital service on our website \n\n\n\n"}
{"id": "1802", "section": "12.1.2 - Anti-money laundering - Measures for operators based in foreign jurisdictions", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/12-1-2-anti-money-laundering-measures-for-operators-based-in-foreign", "content": " Applies to: \n\n1. All remote casino operating licences where any of the licensee-s remote gambling equipment is located outside Great Britain\n Licensees must comply with Parts 2 and 3 of the Money Laundering Regulations 2007 (UK Statutory Instrument No. 2157 of 2007) as amended by the Money Laundering (Amendment) Regulations 2007 (UK Statutory Instrument No. 3299 of 2007), or the equivalent requirements of any UK Statutory Instrument by which those regulations are amended or superseded insofar as they relate to casinos (the MLR) whether or not the MLR otherwise apply to their business. \n\n"}
{"id": "1803", "section": "13.1.1 - Pool betting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/13-1-1-pool-betting", "content": " Applies to: \n\n All pool betting operating licences, except those restricted to football pools \n\n1. Licensees and any person they so authorise under 93(2) of the Gambling Act 2005 to offer pool betting on a track in connection with a horserace or dog race in reliance on an occasional use notice, must produce and retain a record of the transactions relevant to each pool that they offer. The record must be capable of identifying individual bets into the pool and relating these to subsequent payment of winnings where applicable. Licensees must make this information available to the Commission on request.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information)  contained within this section. \n> \n> \n\n"}
{"id": "1804", "section": "13.1.2 - Pool betting \u2013 football pools", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/13-1-2-pool-betting-football-pools", "content": " Applies to: \n\n All pool betting operating licences which authorise football pools \n\n1. Licensees and any person they so authorise under 93(3) of the Gambling Act 2005 in respect of football pool betting, must produce and retain a record of the transactions relevant to each pool that they offer. The record must be capable of identifying individual bets into the pool and relating these to the subsequent payment of winnings where applicable. Licensees must make this information available to the Commission on request.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information)  contained within this section. \n> \n> \n\n"}
{"id": "1805", "section": "13.1.3 - Pool betting \u2013 annual accounts", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/13-1-3-pool-betting-annual-accounts", "content": " Applies to: \n\n All pool betting operating licences \n\n1. Licensees must produce annual accounts which should be certified by a qualified independent accountant. Licensees must make copies available to the Commission on request.\n"}
{"id": "1806", "section": "14.1.1 - Access to premises", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/14-1-1-access-to-premises", "content": " Applies to: \n\n All operating licences \n\n1. Licensees must have and put into effect policies and procedures (including staff training programmes) designed to ensure that their staff co-operate with the Commission-s enforcement officers in the proper performance of their compliance functions and are made aware of those officers- rights of entry to premises contained in Part 15 of the Act.\n"}
{"id": "1807", "section": "15.1.1 - Reporting suspicion of offences etc \u2013 non-betting licences", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences", "content": " Applies to: \n\n All operating licences except betting, betting intermediary, ancillary remote betting, betting host and remote betting intermediary (trading rooms only) licences \n\n1. Licensees must as soon as reasonably practicable, in such a form or manner as the Commission may from time to time specify, provide the Commission with any information that they know relates to or suspect may relate to the commission of an offence under the Act, including an offence resulting from a breach of a licence condition or a code provision having the effect of a licence condition.  [1](#1511-1)\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-reporting-suspicion-of)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1808", "section": "15.1.1 - Reporting suspicion of offences etc \u2013 non-betting licences", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences", "content": " 1  These matters are to be reported to us online via our  [\u2018eServices-](/service/operator-eservices)  digital service on our website \n\n\n\n"}
{"id": "1809", "section": "15.1.2 - Reporting suspicion of offences etc \u2013 betting licences", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences", "content": " Applies to: \n\n All betting operating licences including betting intermediary, ancillary remote betting, betting host and remote betting intermediary (trading rooms only) licences \n\n 1 Licensees must as soon as reasonably practicable provide the Commission with any information  [1](#1512-1)  , in such a form or manner as the Commission may from time to time specify, from whatever source that they: \n\n- know relates to or suspect may relate to the commission of an offence under the Act, including an offence resulting from a breach of a licence condition or a code provision having the effect of a licence condition\n- suspect may lead the Commission to consider making an order to void a bet under section 336 of the Gambling Act 2005.\n 2 Licensees who accept bets, or facilitate the making or acceptance of bets between others, on the outcome of horse races or other sporting events governed by one of the sport governing bodies included in Part 3 of Schedule 6 to the Gambling Act 2005, must as soon as reasonably practicable provide the sport governing body with relevant and necessary information, from whatever source, that they know or suspect may relate to a breach of betting rules applied by that governing body. \n\n 3 \u2018Betting rules- includes any rule about bets the making or acceptance of which would be a regulated activity within the meaning of section 22 of the Financial Services and Markets Act 2000 (\u2018spread betting-). \n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-reporting-suspicion-of)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1810", "section": "15.1.2 - Reporting suspicion of offences etc \u2013 betting licences", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences", "content": " 1  Information relating to sports betting integrity should be sent directly to the Sports Betting Intelligence Unit (SBIU) by emailing:  [sbiu@gamblingcommission.gov.uk](mailto:sbiu@gamblingcommission.gov.uk) \n\n\n\n"}
{"id": "1811", "section": "15.1.3 - Reporting of systematic or organised money lending", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-3-reporting-of-systematic-or-organised-money-lending", "content": " Applies to: \n\n All non-remote casino, non-remote bingo, general betting, adult gaming centre, family entertainment centre and remote betting intermediary (trading rooms only) licences \n\n1. Licensees must as soon as reasonably practicable, in such form or manner as the Commission may from time to time specify, provide the Commission with any information relating to cases where they encounter systematic, organised or substantial money lending between customers on their premises, in accordance with the ordinary code provisions on money lending between customers.  [1](#1513-1)\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-reporting-suspicion-of)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1812", "section": "15.1.3 - Reporting of systematic or organised money lending", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-3-reporting-of-systematic-or-organised-money-lending", "content": " 1  These matters are to be reported to us online via our  [\u2018eServices-](/service/operator-eservices)  digital service on our website \n\n\n\n"}
{"id": "1813", "section": "15.2.2 - Other reportable events ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-2-other-reportable-events", "content": " Applies to: \n\n All operating licences \n\n1. Licensees must also notify the Commission in such form or manner as the Commission may from time to time specify, as soon as reasonably practicable of the occurrence of any of the following events  [1](#1522-1)  :\n\t1. any material change in the licensee-s arrangements for the protection of customer funds in accordance with licence condition 4 (protection of customer funds) (where applicable)\n\t2. any change in the identity of the ADR entity or entities for the handling of customer disputes, as required by the social responsibility code provision on complaints and disputes.\n\t3. their becoming aware that a group company which is not a Commission licensee is advertising remote gambling facilities to those residing in a jurisdiction in or to which it has not previously advertised, or their becoming aware of a sustained or meaningful generation of 3% or 10% of group Gross Gambling Yield being exceeded by the group in that jurisdiction.\n\t4. any actual or potential breaches by the licensee of the requirements imposed by or under Parts 7 or 8 of the Proceeds of Crime Act 2002, or Part III of the Terrorism Act 2000, or any UK law by which those statutes are amended or superseded.\n\n In this condition: \n\n- \u2018group company- has the same meaning as in condition 15.2.1; and\n- without prejudice to section 327 of the Gambling Act 2005, \u2018advertising- includes: having a home page directed towards a jurisdiction and written in, or in one of, that jurisdiction-s official language(s), having arrangements enabling that jurisdiction-s currency to be selected for gambling or the use of payment methods available only in that jurisdiction, and providing a specific customer service facility referable to that jurisdiction.\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-other)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1814", "section": "15.2.2 - Other reportable events ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-2-other-reportable-events", "content": " 1  Other reportable events are to be reported to us online via the  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n\n\n"}
{"id": "1815", "section": "15.2.3 - Other reportable events \u2013 money laundering, terrorist financing, etc", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-3-other-reportable-events-money-laundering-terrorist-financing-etc", "content": " Applies to: \n\n All non-remote and remote casino operating licences \n\n1. Licensees must notify the Commission in such form or manner as the Commission may from time to time specify, as soon as reasonably practicable of any actual or potential breaches by the licensee of the provisions of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on Payer) Regulations 2017, or any UK Statutory Instrument by which those regulations are amended or superseded.\n2. Licensees must, within 14 days of the appointment, notify the Commission of the identity of the individual appointed as: \n\n\n- the officer responsible for the licensee-s compliance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on Payer) Regulations 2017 (regulation 21(1)(a)),\n- the nominated officer (regulation 21(3)), and any subsequent appointment to either of those positions.\n\n- Licensees must, within 14 days of the departure or removal of any individual appointed to the positions mentioned in 2 above, notify the Commission of such departure or removal.\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-money)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1816", "section": "15.2.3 - Other reportable events \u2013 money laundering, terrorist financing, etc", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-3-other-reportable-events-money-laundering-terrorist-financing-etc", "content": " Other reportable events are to be reported to us online via the  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n\n\n"}
{"id": "1817", "section": "15.3.1 - General and regulatory returns ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-3-1-general-and-regulatory-returns", "content": " Applies to: \n\n All operating licences \n\n1. On request, licensees must provide the Commission with such information as the Commission may require, in such a form or manner as the Commission may from time-to-time specify, about the use made of facilities provided in accordance with this licence and the manner in which gambling authorised by this licence and the licensee-s business in relation to that gambling are carried on.\n2. In particular within 28 days of the end of each quarterly period or, for those only submitting annual returns, within 42 days of the end of each annual period, licensees must submit an accurate Regulatory Return to the Commission containing such information as the Commission may from time to time specify.  [1](#ref-1)\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-general-information)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1818", "section": "15.3.1 - General and regulatory returns ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-3-1-general-and-regulatory-returns", "content": " 1  Regulatory returns are to be submitted to us online via the  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n\n\n"}
{"id": "1819", "section": "17.1.1 - Customer identity verification ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification", "content": " Applies to: \n\n All remote licences (including ancillary remote betting licences in respect of bets made or accepted by telephone or email), except any lottery licence the holder of which only provides facilities for participation in low frequency  [1](#1711-1)  or subscription lotteries, gaming machine technical, gambling software, host, ancillary remote casino, and ancillary remote bingo. \n\n1. Licensees must obtain and verify information in order to establish the identity of a customer before that customer is permitted to gamble. Information must include, but is not restricted to, the customer-s name, address and date of birth.\n2. A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.\n3. Before permitting a customer to deposit funds, licensees should inform customers what types of identity documents or other information the licensee may need the customer to provide, the circumstances in which such information might be required, and the form and manner in which such information should be provided.\n4. Licensees must take reasonable steps to ensure that the information they hold on a customer-s identity remains accurate.\n##  References\n\n"}
{"id": "1820", "section": "17.1.1 - Customer identity verification ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification", "content": " 1  A \u2018low frequency lottery- is one of a series of separate lotteries promoted on behalf of the same non-commercial society or local authority, or as part of the same multiple society lottery scheme, in respect of which there is a period of at least two days between each lottery draw. \n\n\n\n"}
{"id": "1821", "section": "1.1.1 - Cooperation with the Commission", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-1-cooperation-with-the-commission", "content": " Applies to: \n\n All licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. As made plain in its Statement of principles for licensing and regulation, the Commission expects licensees to conduct their gambling operations in a way that does not put the licensing objectives at risk, to work with the Commission in an open and cooperative way and to disclose anything which the Commission would reasonably need to be aware of in exercising its regulatory functions. This includes, in particular, anything that is likely to have a material impact on the licensee-s business or on the licensee-s ability to conduct licensed activities compliantly. Licensees should have this principle in mind in their approach to, and when considering their compliance with, their obligations under the conditions attached to their licence and in relation to the following provisions of this code.\n"}
{"id": "1822", "section": "1.1.3 - Responsibility for third parties \u2013 remote ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-3-responsibility-for-third-parties-remote", "content": " Applies to: \n\n All remote licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Remote licensees must ensure in particular:\n\t1. that third parties who provide user interfaces enabling customers to access their remote gambling facilities:\n\t\t1. include a term that any such user interface complies with the Commission-s technical standards for remote gambling systems; and\n\t\t2. enable them, subject to compliance with any dispute resolution provisions of such contract, to terminate the third party-s contract promptly if, in the licensee-s reasonable opinion, the third party is in breach of that term.\n"}
{"id": "1823", "section": "2.1.1 - Anti-money laundering \u2013 casino", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-1-1-anti-money-laundering-casino", "content": " Applies to: \n\n All remote and non-remote casino licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. In order to help prevent activities related to money laundering and terrorist financing, licensees should act in accordance with the Commission-s guidance on anti-money laundering,  [The Prevention of Money Laundering and Combating the Financing of Terrorism - Guidance for remote and non-remote casinos](/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities)  .\n"}
{"id": "1824", "section": "2.1.2 - Anti-money laundering \u2013 other than casino ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-1-2-anti-money-laundering-other-than-casino", "content": " Applies to: \n\n All licences except casino licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. As part of their procedures for compliance with the requirements in respect to the prevention and detection of money laundering in the Proceeds of Crime Act 2002 and the Terrorism Act 2000, licensees should take into account the Commission-s advice on the Proceeds of Crime Act 2002, \\*Duties and responsibilities under the Proceeds of Crime Act 2002 \u2013 Advice for operators (excluding casino operators). \\*\n"}
{"id": "1825", "section": "3.2.2 - Casinos ordinary code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-2-casinos-ordinary-code", "content": " Applies to: \n\n All non-remote casino licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. There should be a sufficient number of supervisors at casino entrances to enable a considered judgement to be made about the age of everyone attempting to enter the casino and to take the appropriate action (for example checking identification) whilst at the same time not allowing others to enter unsupervised. The nature of this task means that it cannot be properly accomplished only by using CCTV; it will require a physical presence. Heavily used entrances may require more than one designated supervisor.\n2. Supervisors may be assisted by other door keepers provided the supervisor retains the responsibility for compliance with this section of the code and deals personally with any case where there is any doubt or dispute as to someone-s eligibility to enter.\n3. The Commission considers acceptable forms of identification to include: any identification carrying the PASS logo (for example Citizencard or Validate); a military identification card; a driving licence (including provisional licence) with photocard; or a passport.\n4. Licensees should put into effect procedures that require their staff to check the age of any customer who appears to them to be under 21.\n5. Licensees should consider permanent exclusion from premises of any adult accompanied by a child or young person on more than one occasion to premises restricted to adults, or if there is reason to believe the offence was committed knowingly or recklessly.\n6. Procedures should be put into effect for dealing with cases where a child or young person repeatedly attempts to gamble on premises restricted to adults, including oral warnings, reporting the offence to the Gambling Commission  [1](#322-1)  and the police, and making available information on problem gambling.\n7. In providing training to staff on their responsibilities for preventing underage gambling, licensees should have, as a minimum, policies for induction training and refresher training.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-repeated-attempts-by-children-or-young-people-to-gamble)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1826", "section": "3.2.2 - Casinos ordinary code ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-2-casinos-ordinary-code", "content": " 1  These matters are to be reported to us online via our  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n\n\n"}
{"id": "1827", "section": "3.2.3 - AGC SR code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-3-agc-sr-code", "content": " Applies to: \n\n All adult gaming centre licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling, and monitor the effectiveness of these.\n2. This must include procedures for: \n\n\n- checking the age of apparently underage customers\n- removing anyone who appears to be under age and cannot produce an acceptable form of identification\n- taking action when there are attempts by under-18s to enter the premises.\n\n- Licensees must ensure that their policies and procedures take account of the structure and layout of their gambling premises.\n- Licensees must not deliberately provide facilities for gambling in such a way as to appeal particularly to children or young people, for example by reflecting or being associated with youth culture.\n- In premises restricted to adults, service must be refused in any circumstances where any adult is accompanied by a child or young person.\n- Licensees must take all reasonable steps to ensure that all staff understand their responsibilities for preventing underage gambling. This must include appropriate training which must cover all relevant prohibitions against inviting children or young persons to gamble or to enter gambling premises, and the legal requirements on returning stakes and not paying prizes to underage customers.\n- Licensees must only accept identification which: \n\n\n- contains a photograph from which the individual can be identified\n- states the individual-s date of birth\n- is valid\n- is legible and has no visible signs of tampering or reproduction.\n- Licensees in fee category C or higher must conduct test purchasing or take part in collective test purchasing programmes, as a means of providing reasonable assurance that they have effective policies and procedures to prevent underage gambling, and must provide their test purchase results to the Commission, in such a form or manner as the Commission may from time to time specify.\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information-requirements-test-purchase-results)  contained within this section. \n> \n> \n\n"}
{"id": "1828", "section": "3.2.4 - AGC ordinary code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-4-agc-ordinary-code", "content": " Applies to: \n\n All adult gaming centre licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. The Commission considers acceptable forms of identification to include any identification carrying the PASS logo (for example Citizencard or Validate); a military identification card; a driving licence (including a provisional licence) with photocard; or a passport.\n2. Licensees should put into effect procedures that require their staff to check the age of any customer who appears to them to be under 21.\n3. Licensees should consider permanent exclusion from premises for any adult accompanied by a child or young person on more than one occasion to premises restricted to adults, or if there is reason to believe the offence was committed knowingly or recklessly.\n4. Procedures should be put into effect for dealing with cases where a child or young person repeatedly attempts to gamble on premises restricted to adults, including oral warnings, reporting the offence to the Gambling Commission  [1](#324-1)  and the police, and making available information on problem gambling.\n5. Licensees in fee categories A or B should consider how they monitor the effectiveness of their policies and procedures for preventing underage gambling (for example by taking part in a collective test purchasing programme) and should be able to explain to the Commission or licensing authority what approach they have adopted.\n6. In providing training to staff on their responsibilities for preventing underage gambling, licensees should have, as a minimum, policies for induction training and refresher training.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-repeated-attempts-by-children-or-young-people-to-gamble)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1829", "section": "3.2.4 - AGC ordinary code ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-4-agc-ordinary-code", "content": " 1  These matters are to be reported to us online via our  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n\n\n"}
{"id": "1830", "section": "3.2.5 - Bingo and FEC SR code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-5-bingo-and-fec-sr-code", "content": " Applies to: \n\n All non-remote bingo and family entertainment centre licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling, and monitor the effectiveness of these.\n2. This must include procedures for: \n\n\n- checking the age of apparently underage customers\n- refusing entry to any adult-only areas to anyone unable to produce an acceptable form of identification\n- taking action when there are unlawful attempts to enter the adult-only areas.\n\n- Licensees must ensure that their policies and procedures take account of the structure and layout of their gambling premises.\n- Licensees must not permit children or young people to gamble in the adults-only areas of premises to which they have access. If there is a \u2018no under-18s- premises policy, licensees must pay particular attention to the procedures they use at the entrance to the premises to check customers- ages.\n- Licensees must take all reasonable steps to ensure that all staff understand their responsibilities for preventing underage gambling. This must include appropriate training which must cover: \n\n\n- all relevant prohibitions against inviting children or young persons to gamble on age-restricted products or to enter age-restricted areas;\n- the legal requirements on returning stakes and not paying prizes to underage customers; and\n- procedures for challenging any adult who may be complicit in allowing a child or young person to gamble.\n- Licensees must only accept identification which: \n\n\n- contains a photograph from which the individual can be identified\n- states the individual-s date of birth\n- is valid\n- is legible and has no visible signs of tampering or reproduction.\n- Licensees in fee category C or higher must conduct test purchasing or take part in collective test purchasing programmes, as a means of providing reasonable assurance that they have effective policies and procedures to prevent underage gambling, and must provide their test purchase results to the Commission, in such a form or manner as the Commission may from time to time specify.\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information-requirements-test-purchase-results)  contained within this section. \n> \n> \n\n"}
{"id": "1831", "section": "3.2.6 - Bingo and FEC ordinary code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-6-bingo-and-fec-ordinary-code", "content": " Applies to: \n\n All non-remote bingo and family entertainment centre licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. The Commission considers acceptable forms of identification to include: any identification carrying the PASS logo (for example Citizencard or Validate); a military identification card; a driving licence (including a provisional licence) with photocard; or a passport.\n2. Licensees should require a person who appears to relevant staff to be under the age of 21 to be asked to produce proof of age, either at the point of entry to the gambling area or as soon as it comes to the attention of staff that they wish to access gambling facilities.\n3. Licensees should have procedures for dealing with cases where an adult knowingly or recklessly allows a child or young person to gamble. These procedures might include refusing to allow the adult to continue to gamble, removing them from the premises, and reporting the incident to the police or local authorities, or taking action where forged identification is produced.\n4. Procedures should be put into effect for dealing with cases where a child or young person repeatedly attempts to gamble on their premises, including oral warnings, reporting the offence to the Gambling Commission  [1](#326-1)  and the police, and making available information on problem gambling to the child or young person concerned.\n5. Where it is likely that customers- young or otherwise vulnerable children will be left unattended on or adjacent to their premises, licensees should consider reminding customers of their parental responsibilities and assess whether there is a need to develop procedures for minimising the risk to such children.\n6. Licensees in fee categories A or B should consider how they monitor the effectiveness of their policies and procedures for preventing underage gambling (for example by taking part in a collective test purchasing programme) and should be able to explain to the Commission or licensing authority what approach they have adopted.\n7. In providing training to staff on their responsibilities for preventing underage gambling, licensees should have, as a minimum, policies for induction training and refresher training.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-repeated-attempts-by-children-or-young-people-to-gamble)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1832", "section": "3.2.6 - Bingo and FEC ordinary code ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-6-bingo-and-fec-ordinary-code", "content": " 1  These matters are to be reported to us online via our  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n\n\n"}
{"id": "1833", "section": "3.2.7 - Betting SR code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-7-betting-sr-code", "content": " Applies to: \n\n Paragraphs 1, 2 and 4-7: all non-remote betting and remote betting intermediary (trading rooms only) licences Paragraph 3: all non-remote betting licences (except general betting (limited) licences) and remote betting intermediary (trading rooms only) licences Paragraph 8: non-remote pool betting licences Paragraph 9: non-remote general betting (standard) licences in fee category C or above \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling, and monitor the effectiveness of these.\n2. This must include procedures for: \n\n\n- checking the age of apparently underage customers\n- removing from adult-only licensed premises anyone who appears to be underage and cannot produce an acceptable form of identification\n- taking action when there are attempts by under-18s to enter adult-only premises\n- refusing entry to any adult-only area of a track to anyone unable to produce an acceptable form of identification\n- taking action when there are unlawful attempts to enter the adult-only areas.\n\n- Licensees must ensure that their policies and procedures take account of the structure and layout of their gambling premises\n- Licensees must not deliberately provide facilities for gambling in such a way as to appeal particularly to children or, except in the case of football pools, young people, for example by reflecting or being associated with youth culture.\n- In premises restricted to adults, service must be refused in any circumstances where any adult is accompanied by a child or young person.\n- Licensees must take all reasonable steps to ensure that all staff understand their responsibilities for preventing underage gambling. This must include appropriate training which must cover all relevant prohibitions against inviting children or young persons to gamble or to enter gambling premises, and the legal requirements on returning stakes and not paying prizes to underage customers.\n- Licensees must only accept identification which: \n\n\n- contains a photograph from which the individual can be identified\n- states the individual-s date of birth\n- is valid\n- is legible and has no visible signs of tampering or reproduction.\n- In the case of non-remote pool betting licensees, where pool entries or payments are collected door to door by the licensee or the licensee-s authorised agent the licensee-s procedures must include procedures for: a checking the age of apparently underage entrants to the pool; and b taking action when there are unlawful attempts to enter the pool.\n- Licensees must conduct test purchasing or take part in collective test purchasing programmes, as a means of providing reasonable assurance that they have effective policies and procedures to prevent underage gambling, and must provide their test purchase results to the Commission, in such a form or manner as the Commission may from time to time specify.\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information-requirements-test-purchase-results)  contained within this section. \n> \n> \n\n"}
{"id": "1834", "section": "3.2.8 - Betting ordinary code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-8-betting-ordinary-code", "content": " Applies to: \n\n Paragraphs 1 to 5 inclusive: all non-remote betting and remote betting intermediary (trading rooms only) licences Paragraph 6: all non-remote betting licences (except non-remote general betting (standard) licences in fee category C or above) and remote betting intermediary (trading rooms only) licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. The Commission considers acceptable forms of identification to include any identification carrying the PASS logo (for example Citizencard or Validate); a military identification card; a driving licence (including a provisional licence) with photocard; or a passport.\n2. Licensees should put into effect procedures that require their staff to check the age of any customer who appears to them to be under 21.\n3. Licensees should consider permanent exclusion from premises for any adult accompanied by a child or young person on more than one occasion to premises restricted to adults, or if there is reason to believe the offence was committed knowingly or recklessly.\n4. Procedures should be put into effect for dealing with cases where a child or young person repeatedly attempts to gamble on premises restricted to adults, including oral warnings, reporting the offence to the Gambling Commission  [1](#328-1)  and the police, and making available information on problem gambling.\n5. In providing training to staff on their responsibilities for preventing underage gambling, licensees should have, as a minimum, policies for induction training and refresher training.\n6. Licensees should consider how they monitor the effectiveness of their policies and procedures for preventing underage gambling (for example by taking part in a collective test purchasing programme) and should be able to explain to the Commission or licensing authority what approach they have adopted.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-repeated-attempts-by-children-or-young-people-to-gamble)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1835", "section": "3.2.8 - Betting ordinary code ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-8-betting-ordinary-code", "content": " 1  These matters are to be reported to us online via our  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n\n\n"}
{"id": "1836", "section": "3.2.9 - Lottery SR code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-9-lottery-sr-code", "content": " Applies to: \n\n All non-remote lottery licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n 1 Licensees must have and put into effect policies and procedures designed to minimise the risk of lottery tickets being sold to children (that is, persons under 16). This must include procedures for: \n\n- checking the age of apparently underage purchasers of lottery tickets\n- taking action when there are unlawful attempts to purchase tickets.\n2. Licensees must take all reasonable steps to ensure that all those engaged in the promotion of lotteries in reliance on the licence understand their responsibilities for preventing underage gambling, returning stakes and not paying prizes to underage customers.\n"}
{"id": "1837", "section": "3.2.10 - Lottery ordinary code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-10-lottery-ordinary-code", "content": " Applies to: \n\n All non-remote lottery licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should require a person who appears to be under the age of 16 to be asked to produce proof of identity and age before purchasing a ticket.\n"}
{"id": "1838", "section": "3.2.11 - Remote SR code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-11-remote-sr-code", "content": " Applies to: \n\n All remote licences (including ancillary remote betting licences in respect of bets made or accepted by telephone or email), except lottery licences, gaming machine technical, gambling software, host, ancillary remote casino, and ancillary remote bingo licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling and monitor the effectiveness of these.\n2. Such procedures must include: \n\n\n- Verifying the age of a customer before the customer is able to:\n\t1. deposit any funds into their account;\n\t2. access any free-to-play versions of gambling games that the licensee may make available; or\n\t3. gamble with the licensee using either their own money or any free bet or bonus.\n- warning potential customers that underage gambling is an offence;\n- regularly reviewing their age verification systems and implementing all reasonable improvements that may be made as technology advances and as information improves;\n- ensuring that relevant staff are properly trained in the use of their age verification procedures; in particular customer services staff must be appropriately trained in the use of secondary forms of identification when initial verification procedures fail to prove that an individual is of legal age; and\n- enabling their gambling websites to permit filtering software to be used by adults (such as parents or within schools) in order to restrict access to relevant pages of those sites.\n"}
{"id": "1839", "section": "3.2.12 - Remote ordinary code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-12-remote-ordinary-code", "content": " Applies to: \n\n All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should, and should request their contracted partners to, draw attention to parental responsibility as part of the purchasing process of facilities such as mobile phones and interactive television.\n"}
{"id": "1840", "section": "3.2.13 - Remote lottery SR code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-13-remote-lottery-sr-code", "content": " Applies to: \n\n All remote lottery licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling and monitor the effectiveness of these.\n2. Such procedures must include: \n\n\n- warning potential customers that underage gambling is an offence;\n- requiring customers to affirm that they are of legal age;\n- regularly reviewing their age verification systems and implementing all reasonable improvements that may be made as technology advances and as information improves;\n- ensuring that relevant staff are properly trained in the use of their age verification procedures; in particular anyone who sells lottery tickets including canvassers and customer services staff must be appropriately trained in the use of secondary forms of identification when initial verifications procedures fail to prove that an individual is of legal age;\n- enabling their gambling websites to permit filtering software to be used by adults (such as parents or within schools) in order to restrict access to relevant pages of those sites;\n- the following age verification procedures:\n\t1. in the case of both subscription lotteries and low frequency lotteries  [1](#3213-1)  , and provided it is clear in the terms and conditions that those under the age of 16 are not permitted to participate and that the prizes will not be paid out to those found to be under 16, customers must be required to verify their age before being able to make any subscription or purchase entry into the lottery. (The licensee is expected to conduct a programme of random checks of users who self-verify for compliance with age restrictions);\n\t2. in every other case, licensees must verify the age of a customer before the customer is able to: o access any free-to-play versions of lotteries (for example instant win or digital scratchcard lotteries) that the licensee may make available; or o in any case, participate in a lottery.\n##  References\n\n"}
{"id": "1841", "section": "3.2.13 - Remote lottery SR code ", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-13-remote-lottery-sr-code", "content": " 1  A \u2018low frequency lottery- is one of a series of separate lotteries promoted on behalf of the same non-commercial society or local authority, or as part of the same multiple society lottery scheme, in respect of which there is a period of at least two days between each lottery draw \n\n\n\n"}
{"id": "1842", "section": "3.2.14 - Remote lottery ordinary code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-14-remote-lottery-ordinary-code", "content": " Applies to: \n\n All remote society lottery licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Where operators consider the lottery will be more likely to attract underage play \u2013 eg where the prize is of particular appeal to children (those under the age of 16) such as concert tickets, games consoles, large prizes - operators should ensure that age verification measures are appropriate to the risk of attempted underage play. In these circumstances it is unlikely that self-verification alone will be sufficient.\n"}
{"id": "1843", "section": "3.3.2 - Foreign languages", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-2-foreign-languages", "content": " Applies to: \n\n All licences, except gaming machine technical, gambling software, host, ancillary remote bingo and ancillary remote casino licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees who market their services in one or more foreign languages should make available in that, or those, foreign languages:\n\t1. the information on how to gamble responsibly and access to help referred to above\n\t2. the players- guides to any game, bet or lottery required to be made available to customers under provisions in this code\n\t3. the summary of the contractual terms on which gambling is offered, which is required to be provided to customers as a condition of the licensee-s operating licence.\n"}
{"id": "1844", "section": "3.3.3 - Betting B2 - time and monetary thresholds ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-3-betting-b2-time-and-monetary-thresholds", "content": " Applies to: \n\n All non-remote betting licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must ensure that any B2 machines that they make available for use require customers to make an active choice whether to set time and monetary thresholds for customer and staff alerts. Such thresholds must comply with any relevant requirements set out in the Commission-s machine technical standards.\n"}
{"id": "1845", "section": "3.3.4 - Remote time-out facility", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-4-remote-time-out-facility", "content": " Applies to: \n\n All remote licences except: any remote lottery licence the holder of which does not provide facilities for participation in instant win lotteries, ancillary remote betting licences, remote betting (remote platform), gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading room only) licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n 1 Licensees must offer a \u2018time out- facility for customers for the following durations: \n\n- 24 hours\n- one week\n- one month or\n- such other period as the customer may reasonably request, up to a maximum of 6 weeks.\n"}
{"id": "1846", "section": "3.5.1 - Self exclusion \u2013 Non-remote and trading rooms SR code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-1-non-remote-and-trading-rooms-sr-code", "content": " Applies to: \n\n All non-remote licences (except lottery, gaming machine technical and gambling software licences) and remote betting intermediary (trading rooms only) licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect procedures for self-exclusion and take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.\n2. Licensees must, as soon as practicable, take all reasonable steps to prevent any marketing material being sent to a self-excluded customer.\n3. Licensees must take steps to remove the name and details of a self-excluded individual from any marketing databases used by the company or group (or otherwise flag that person as an individual to whom marketing material must not be sent), within two days of receiving the completed self-exclusion notification.\n4. This covers any marketing material relating to gambling, or other activities that take place on the premises where gambling may take place. However, it would not extend to blanket marketing which is targeted at a particular geographical area and where the excluded individual would not knowingly be included.\n5. Licensees must close any customer accounts of an individual who has entered a self- exclusion agreement and return any funds held in the customer account. It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them. Where the giving of credit is permitted, the licensee may retain details of the amount owed to them by the individual, although the account must not be active.\n6. Licensees must put into effect procedures designed to ensure that an individual who has self-excluded cannot gain access to gambling. These procedures must include: \n\n\n- a register of those excluded with appropriate records (name, address, other details, and any membership or account details that may be held by the operator);\n- photo identification (except where the Licensee can reasonably satisfy themselves that in the circumstances in which they provide facilities for gambling an alternative means of identification is at least as effective) and a signature;\n- staff training to ensure that staff are able to administer effectively the systems; and\n- the removal of those persons found in the gambling area or attempting to gamble from the premises.\n\n- Licensees must ensure that their procedures for preventing access to gambling by self- excluded individuals take account of the structure and layout of the gambling premises.\n- Licensees must, when administering the self-exclusion agreement, signpost the individual to counselling and support services.\n"}
{"id": "1847", "section": "3.5.4 - Self-exclusion \u2013 Remote ordinary code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-4-remote-ordinary-code", "content": " Applies to: \n\n All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino, remote betting intermediary (trading rooms only) and remote betting (standard) (remote platform) licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Self-exclusion procedures should require individuals to take positive action in order to self-exclude: \n\n\n- over the internet; this can be a box that must be ticked in order to indicate that they understand the system\n- by telephone; this can be a direct question asking whether they understand the system.\n\n- Before an individual self-excludes, licensees should provide or make available sufficient information about what the consequences of self-exclusion are.\n- Licensees should encourage the customer to consider extending their self-exclusion to other remote gambling operators currently used by the customer.\n- Within the licensee-s information about self-exclusion policies, the licensee should provide a statement to explain that software is available to prevent an individual computer from accessing gambling internet sites. The licensee should provide a link to a site where further information is available.\n- Licensees should take all reasonable steps to ensure that: \n\n\n- the minimum self-exclusion period offered is of a duration of not less than 6 nor more than 12 months;\n- any self-exclusion may, on request, be extended for one or more further periods of at least 6 months;\n- the self-exclusion arrangements give customers the option of selecting a self-exclusion period of up to at least five years;\n- a customer who has decided to enter a self-exclusion agreement is given the opportunity to do so immediately without any cooling-off period. However, if the customer wishes to consider the self-exclusion further (for example to discuss with problem gambling groups) the customer may return at a later date to enter into self-exclusion;\n- at the end of the period chosen by the customer, self-exclusion remains in place, for a minimum of 7 years, unless the customer takes positive action to gamble again;\n- where a customer chooses not to renew, and makes a positive request to begin gambling again, during the 7 year period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed to access gambling facilities. Contact must be made via phone or in person; re-registering online is not sufficient; and\n- notwithstanding the expiry of the period of self-exclusion chosen by a customer, no marketing material should be sent to them unless and until they have asked for or agreed to accept such material.\n- The licensee should retain the records relating to a self-exclusion agreement for as long as is needed to enable the self-exclusion procedures set out in paragraph 5 above to be implemented.\n- Please note that the Commission does not require the licensee to carry out any particular assessment or make any judgement as to whether the previously self-excluded individual should again be permitted access to gambling. The requirement to take positive action in person or over the phone is purely to a) check that the customer has considered the decision to access gambling again and allow them to consider the implications; and b) implement the one day cooling-off period and explain why this has been put in place.\n- In providing training to staff on their responsibilities for self-exclusion, licensees should have, as a minimum, policies for induction training and refresher training.\n"}
{"id": "1848", "section": " 3.5.5 - Remote multi-operator SR code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-5-remote-multi-operator-sr-code", "content": " Applies to: \n\n All remote licences except: any remote lottery licence the holder of which does not provide facilities for participation in instant win lotteries, ancillary remote betting, remote general betting (remote platform), remote betting intermediary (trading room only), remote general betting (limited), gaming machine technical, gambling software, host, ancillary remote bingo, and ancillary remote casino licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must participate in the national multi-operator self-exclusion scheme.\n"}
{"id": "1849", "section": "3.5.7 - Multi-operator non-remote ordinary code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-7-multi-operator-non-remote-ordinary-code", "content": " Applies to: \n\n All non-remote casino, bingo and betting licences (except in respect of the provision of facilities for betting in reliance on a track premises licence) and holders of gaming machine general operating licences for adult gaming centres \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should contribute to and participate in the development and effective implementation of multi-operator self-exclusions schemes with the aim of making available to customers the ability to self-exclude from facilities for gambling provided by other licensed operators within their local area(s).\n"}
{"id": "1850", "section": " 3.5.8 - Non-remote lottery SR code ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-8-non-remote-lottery-sr-code", "content": " Applies to: \n\n All non-remote lottery licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n 1 Licensees must have and put into effect procedures for self-exclusion and take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling. \n\n2. Licensees must, as soon as practicable, take all reasonable steps to prevent any marketing material being sent to a self-excluded customer.\n3. Licensees must take steps to remove the name and details of a self-excluded individual from any marketing databases used by the company or group (or otherwise flag that person as an individual to whom marketing material must not be sent), within two days of receiving the completed self-exclusion notification.\n4. This covers any marketing material relating to gambling, or other activities that take place on the premises where gambling may take place. However, it would not extend to blanket marketing which is targeted at a particular geographical area and where the excluded individual would not knowingly be included.\n5. Licensees must close any customer accounts of an individual who has entered a self-exclusion agreement and return any funds held in the customer account. It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them. Where the giving of credit is permitted, the licensee may retain details of the amount owed to them by the individual, although the account must not be active.\n6. Licensees must put into effect procedures designed to ensure that an individual who has self- excluded cannot gain access to gambling. These procedures must include: \n\n\n- a register of those excluded with appropriate records (name, address, other details, and any membership or account details that may be held by the operator);\n- a facility for someone self-excluding to provide a signature; and\n- staff training to ensure that staff are able to administer effectively the systems.\n\n- Licensees must, when administering the self-exclusion agreement, signpost the individual to counselling and support services.\n"}
{"id": "1851", "section": "3.6.1 - Lottery and pool betting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-1-lottery-and-pool-betting", "content": " Applies to: \n\n All lottery licences and pool betting licences restricted to football pools \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees who employ young persons (16 and 17 year olds) to sell tickets, collect payments or pay out winnings should have and put into effect policies and procedures designed to ensure that all staff, including staff who are young persons themselves, are made aware that the law prohibits underage gambling, and that tickets may only be sold to persons aged 16 or over.\n"}
{"id": "1852", "section": "3.6.3 - Casino ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-3-casino", "content": " Applies to: \n\n All non-remote casino licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence: \n\n\n- to employ them to provide facilities for gambling;\n- if gaming machines are sited on the premises, for their contracts of employment to require them, or for them to be permitted, to perform a function in connection with a gaming machine at any time; and\n- to employ them to carry out any other function on casino licensed premises while any gambling activity is being carried on in reliance on the premises licence (except that they can be employed on a part of regional casino premises when that part of the premises is not being used for the provision of facilities for gambling).\n\n- As to 1b, it should be noted that in the Commission-s view the relevant provision of the Act applies to any function performed in connection with a gaming machine. This includes servicing or cleaning such a machine.\n- Accordingly, licensees should have and put into effect policies and procedures designed to ensure that: \n\n\n- children and young persons are never asked to perform tasks within 1a or 1b above\n- all staff, including those who are children or young persons themselves, are instructed about the laws relating to access to gambling by children and young persons.\n- Licensees should consider adopting a policy that: \n\n\n- children and young persons are not employed to work on casino licensed premises (other than in an area of a regional casino where gambling does not take place) at any time when the premises are open for business\n- gaming machines are turned off if children and young persons are working on the premises outside the hours when the premises are open for business.\n"}
{"id": "1853", "section": "3.6.4 - Betting ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-4-betting", "content": " Applies to: \n\n All non-remote general, pool betting, and remote betting intermediary (trading rooms only) licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence: \n\n\n- to employ children to provide facilities for gambling in connection with football pools;\n- otherwise to employ children and young persons to provide facilities for gambling;\n- if gaming machines are sited on the premises, for their contracts of employment to require them, or for them to be permitted, to perform a function in connection with a gaming machine at any time; and\n- to employ them to carry out any other function on betting licensed premises while any gambling activity is being carried on in reliance on the premises licence.\n\n- As to 1c, it should be noted that in the Commission-s view the relevant provision of the Act applies to any function performed in connection with a gaming machine. This includes servicing or cleaning such a machine.\n- Accordingly, licensees should have and put into effect policies and procedures designed to ensure that: \n\n\n- children are never asked to perform tasks within 1a above\n- children and young persons are never asked to perform tasks within 1b above\n- all staff, including those who are children or young persons themselves, are instructed about the laws relating to access to gambling by children and young persons.\n- Licensees should consider adopting a policy that: \n\n\n- children and young persons are not employed to work on betting licensed premised at any time when the premised are open for business\n- gaming machines are turned off if children and young persons are working on the premises outside the hours when the premises are open for business.\n"}
{"id": "1854", "section": "3.6.5 - AGCs", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-5-agcs", "content": " Applies to: \n\n All adult gaming centre licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence: \n\n\n- to employ them to provide facilities for gambling;\n- if gaming machines are sited on the premises, for their contracts of employment to require them, or for them to be permitted, to perform a function in connection with a gaming machine at any time; and\n- to employ them to carry out any other function on adult gaming centre licensed premises while any gambling activity is being carried on in reliance on the premises licence.\n\n- As to 1b, it should be noted that in the Commission-s view the relevant provision of the Act applies to any function performed in connection with a gaming machine. This includes servicing or cleaning such a machine.\n- Accordingly, licensees should have and put into effect policies and procedures designed to ensure that: \n\n\n- children and young persons are never asked to perform tasks within 1a or 1b, above\n- all staff, including those who are children or young persons themselves, are instructed about the laws relating to access to gambling by children and young persons.\n- Licensees should consider adopting a policy that: \n\n\n- children and young persons are not employed to work on adult gaming centre licensed premises at any time when the premises are open for business\n- gaming machines are turned off if children and young persons are working on the premises outside the hours when the premises are open for business.\n"}
{"id": "1855", "section": "3.6.6 - FECs ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-6-fecs", "content": " Applies to: \n\n All family entertainment centre licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence: \n\n\n- to employ them to provide facilities for gambling; and\n- if gaming machines are sited on the premises, for their contracts of employment to require them, or for them to be permitted, to perform a function in connection with a gaming machine at any time.\n\n- As to 1b, it should be noted that in the Commission-s view the relevant provision of the Act applies to any function performed in connection with a gaming machine. This includes servicing or cleaning such a machine.\n- Accordingly, licensees should have and put into effect policies and procedures designed to ensure that: \n\n\n- children and young persons are never asked to perform tasks within 1a or 1b, above; and\n- all staff, including those who are children or young persons themselves, are instructed about the laws relating to access to gambling by children and young persons.\n- Licensees should consider adopting a policy that: \n\n\n- children and young persons are not employed to carry out any work in an adult-only area of family entertainment licensed premises at a time when any gambling is taking place; and\n- gaming machines sited in adult-only areas are turned off if children and young persons are working on the premises outside the hours when the premises are open for business.\n"}
{"id": "1856", "section": "3.6.7 - Remote", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-7-remote", "content": " Applies to: \n\n All remote licences, except remote lottery, remote pool betting, remote gaming machine technical, remote gambling software, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence to employ them to provide facilities for gambling.\n"}
{"id": "1857", "section": "3.6.8 - Remote pool betting ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-8-remote-pool-betting", "content": " Applies to: \n\n All remote pool betting licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence:\n\t1. to employ children to provide facilities for gambling on connection with football pools; and\n\t2. otherwise to employ children and young people to provide facilities for gambling.\n"}
{"id": "1858", "section": " 3.8.1 - Money-lending \u2013 casinos", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-8-1-money-lending-casinos", "content": " Applies to: \n\n All non-remote casino licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should take steps to prevent systematic or organised money lending between customers on their premises.\n2. While the nature of those steps will depend to some extent on the layout and size of the premises, they should cover matters such as: \n\n\n- systems for monitoring for such activity;\n- instructions to staff concerning what they should do if they spot what they believe to be significant money lending and to managers about the ways in which they should handle and act on any such lending; and\n- excluding from the premises, either temporarily or permanently as appropriate, any person whom the evidence suggests has become involved in organised or systematic money lending.\n\n- There should be appropriate arrangements in place to cover any cases where it appears that the lending may be commercial in nature or may involve money laundering. In the latter case, the requirements in respect of reporting suspicious transactions must be followed. In all cases where the operator encounters systematic or organised money lending, a report should be made to the Commission.  [1](#381-1)\n##  References\n\n"}
{"id": "1859", "section": " 3.8.1 - Money-lending \u2013 casinos", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-8-1-money-lending-casinos", "content": " 1  These matters are to be reported to us online via our  [\u2018eServices-](/service/operator-eservices)  digital service on our website. \n\n\n\n"}
{"id": "1860", "section": "3.8.2 - Money-lending \u2013 other than casinos", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-8-2-money-lending-other-than-casinos", "content": " Applies to: \n\n All non-remote bingo, general betting, adult gaming centre, family entertainment centre and remote betting intermediary (trading rooms only) licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should seek to prevent systematic or organised money lending between customers on their premises. As a minimum, they should have arrangements in place to ensure staff are requested to report any instances of substantial money lending when they become aware of them.\n"}
{"id": "1861", "section": "3.9.1 - Identification of individual customers - remote", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-9-1-identification-of-individual-customers-remote", "content": " Applies to: \n\n All remote licences (including ancillary remote betting licences) except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures designed to identify separate accounts which are held by the same individual.\n2. Where licensees allow customers to hold more than one account with them, the licensee must have and put into effect procedures which enable them to relate each of a customer-s such accounts to each of the others and ensure that: \n\n\n- if a customer opts to self-exclude they are effectively excluded from all gambling with the licensee unless they make it clear that their request relates only to some forms of gambling or gambling using only some of the accounts they hold with the licensee;\n- all of a customer-s accounts are monitored and decisions that trigger customer interaction are based on the observed behaviour and transactions across all the accounts;\n- where credit is offered or allowed the maximum credit limit is applied on an aggregate basis across all accounts; and\n- individual financial limits can be implemented across all of a customer-s accounts.\n\n- Licensees which are companies or other bodies corporate must take all reasonable steps to comply with the above provision as if reference to a customer holding more than one account with them included a reference to a customer holding one or more accounts with them and one or more accounts with a group company.\n- A company is a \u2018group company- in relation to a licensee if it is the holding company of, subsidiary of, or shares a common holding company with, the licensee. For these purposes \u2018holding company- and \u2018subsidiary- have the meanings ascribed to them by section 1159 of the Companies Act 2006 or any statutory modification or re-enactment thereof.\n"}
{"id": "1862", "section": "4.1.1 - Fair terms", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-1-1-fair-terms", "content": " Applies to: \n\n All licences, except gaming machine technical and gambling software licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must be able to provide evidence to the Commission, if required, showing how they satisfied themselves that their terms are not unfair.\n"}
{"id": "1863", "section": "4.2.2 - Display of rules - bingo", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-2-bingo", "content": " Applies to: \n\n All non-remote bingo licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. In complying with any condition on a bingo premises licence or a 2005 Act large casino premises licence requiring the display of rules about gaming, licensees must ensure that the following are included:\n\t1. rules about each variant of bingo made available; and\n\t2. rules about any prize gaming made available.\n"}
{"id": "1864", "section": "4.2.3 - Display of rules \u2013 remote SR code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-3-remote-sr-code", "content": " Applies to: \n\n All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must make the following available to customers:\n\t1. a player-s guide to each gambling opportunity (bet, game or lottery) made available by the operator; and\n\t2. such additional information relating to the available gambling as the Commission shall from time to time publish to licensees: the current requirements are set out in the Commission-s Remote gambling and software technical standards.\n"}
{"id": "1865", "section": "4.2.4 - Remote ordinary code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-4-remote-ordinary-code", "content": " Applies to: \n\n All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Where practicable, the player-s guide and additional information referred to in the social responsibility code 4.2.3 should be made available through the medium in which the remote gambling is to be conducted. Where that is not practicable, licensees should either:\n\t1. send a copy of the guide and required additional information by post, fax or email; or\n\t2. make these available to the customer in another medium to which he has access.\n"}
{"id": "1866", "section": "4.2.5 - Supervision of games", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-5-supervision-of-games", "content": " Applies to: \n\n All non-remote casino licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures designed to ensure that proper supervision of gaming at tables is carried out by supervisors, pit bosses and croupiers in order to ensure the integrity of the gaming is not compromised. Such policies and procedures must take into account, but need not be limited by, any mandatory premises licence conditions relating to the layout of premises.\n"}
{"id": "1867", "section": "4.2.6 - Display of rules \u2013 betting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-6-display-of-rules-betting", "content": " Applies to: \n\n All general betting and betting intermediary licences, except remote betting intermediary (trading rooms only) licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must set out within the full rules that they make available, the core elements for the acceptance and settlement of bets. These rules must cover: \n\n\n- the circumstances under which the operator will void a bet;\n- treatment of errors, late bets and related contingencies;\n- availability of odds for any ante-post, early show or starting price betting, and treatment of place, forecast bets etc;\n- treatment of withdrawals, non-runners, and reformed markets;\n- maximum payout limiting liability for a specific betting product or generally;\n- any charges made to customers for the use of betting services or products, and how these are calculated (including deductions from winnings for commission, or in respect of withdrawn horses etc);\n- means or medium by which the outcome of an event will be determined;\n- the rules for the event itself to be specified (eg horserace bets only to be accepted; where the racing is subject to British Horseracing Authority rules);\n- where bets are accepted on \u2018pari-mutuel- terms; and\n- any special arrangements for settling bets on \u2018coupled- horses.\n\n- Where special rules have been agreed in relation to a particular bet these must not be overridden by any conflicting rules or subsequent rule changes.\n- Licensees must issue a betting slip or an electronic acknowledgement (other than in the case of telephone betting) for each transaction which includes information as to the operator-s name and contact details, and words equivalent to \u2018Bets are accepted in accordance with the operator-s rules-.\n"}
{"id": "1868", "section": "4.2.7 - On-course betting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-7-on-course-betting", "content": " Applies to: \n\n All non-remote general betting licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. When providing facilities for betting on-course, licensees must display on their \u2018joints- in an intelligible format: \n\n\n- any rules that differ from the relevant racecourse rules on betting, such as Tattersalls- \u2018Rules on Betting-  [1](#427-1)  ;\n- any types of unorthodox bets accepted (such as forecast betting, betting without the favourite, distance betting etc);\n- whether win-only or each way bets are accepted;\n- any concessions or bonuses offered;\n- all of the runners and the odds available to the public;\n- the operator-s trading name;\n- the minimum bet accepted; and\n- any applicable maximum payout.\n\n- Licensees operating within the ring at horserace tracks  [2](#427-2)  must issue customers with a betting slip or ticket for each transaction accepted. Betting slips or tickets must include the following information: \n\n\n- operator-s name and contact details;\n- race day name or code, date and race number;\n- name and/or number of the selection;\n- the stake, odds and potential return or whether the bet will be settled according to Starting Price; and\n- the type of bet.\n- Any special rules which have been agreed in relation to a particular bet must not be overridden by any conflicting rules or subsequent rule changes.\n##  References\n\n"}
{"id": "1869", "section": "4.2.7 - On-course betting", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-7-on-course-betting", "content": " 1  The references to Tattersalls- \u2018Rules on Betting- reflect the current position and may need to be amended in future \n\n 2  Licensees operating under the provision of an occasional use notice (eg point-to-points) must ensure ledger systems are capable of providing the information listed here. \n\n\n\n"}
{"id": "1870", "section": "4.2.8 - Betting integrity", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-8-betting-integrity", "content": " Applies to: \n\n All betting operating licences, including betting intermediary, ancillary remote betting and remote betting intermediary (trading rooms only) licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Where licensees offer to accept bets, or facilitate the making or acceptance of bets between others, on the outcome of a sport regulated by a sport governing body for the time being included in Part 3 of Schedule 6 of the Act, they should take all reasonable steps to familiarise themselves with the rules applied by that body on betting, in particular betting by registered participants.\n2. Licensees should ensure that a condition of their accepting bets is that for a bet to be valid, customers placing such bets must not be in breach of any rules on betting or misuse of inside information relevant to a sports governing body, other professional body of which they are a member, or their employers. Where a breach of these rules is identified, licensees should then take steps to void the bet.\n"}
{"id": "1871", "section": "4.2.9 - Display of rules \u2013 pool betting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-9-display-of-rules-pool-betting", "content": " Applies to: \n\n All pool betting licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees or any person they authorise to offer pool betting on their behalf under authority of section 93 of the Act must publish their rules relevant to the following:\n\t1. the deduction levels for overheads, taxes, profits etc, expressed as a percentage, from each available pool;\n\t2. the rounding of winning dividends to a whole unit;\n\t3. the procedure for when there is no winner of the pool, and the circumstances in which the pool is carried over; and\n\t4. the period of time in which a winning bet may be claimed from the pool operator.\n"}
{"id": "1872", "section": "4.2.10 - Pool betting ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-10-pool-betting", "content": " Applies to: \n\n All non-remote pool betting licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees or any person they authorise to offer pool betting on their behalf under authority of section 93 of the Act, must only accept bets through equipment capable of communicating bets to a central recording system.\n2. The equipment must supply the person placing the bet with a betting slip or ticket containing the following information: \n\n\n\t1. the date on which the bet is made;\n\t2. the amount of the stake;\n\t3. the identity of the track, the number or time of the race and the pool in respect of which the bet is made;\n\t4. the selection or selections or combination of selections as indicated; and\n\t5. means of identifying the equipment recording the bet.\n3. The central recording system must collect all bets made to each of the operator-s pools and all information required to calculate the winnings of each pool and be capable of storing this information for subsequent retrieval if required by the Commission.\n4. Licensees and any person they authorise to offer pool betting on their behalf under authority of section 93 of the Act must: \n\n\n\t1. provide a public display system within sight of all of the operator-s terminals capable of accepting pool bets situated on-course. The system must display the potential dividend returns in respect of win and place outcomes from each pool operated, and in at least one place the units staked on all types of combination bets offered. This information is to be updated whilst the pool market is open. Following conclusion of the event to which the pool relates, the total amount payable as winning dividends must be displayed as soon as practicable; and\n\t2. display prominently the minimum stake that will be accepted as a bet.\n"}
{"id": "1873", "section": "4.3.2 - Marketing of all lotteries conducted under a single brand (branded lotteries)", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-3-2-marketing-of-all-lotteries-conducted-under-a-single-brand-branded", "content": " Applies to: \n\n All lottery operating licences issued to non-commercial societies, local authorities and external lottery managers \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Where a number of society lotteries are promoted under one brand (also known as a branded lottery  [1](#432-1)  ), whether with an ELM or not, licensees must ensure that it is clear to consumers (or potential consumers), which society lotteries are being promoted.\n2. The requirement in (1) must be made clear to consumers within any marketing communications, advertisements, promotions or any information surrounding the draw, winners and beneficiaries; and through any ticket documentation.\n##  References\n\n"}
{"id": "1874", "section": "4.3.2 - Marketing of all lotteries conducted under a single brand (branded lotteries)", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-3-2-marketing-of-all-lotteries-conducted-under-a-single-brand-branded", "content": " 1  a scheme whereby multiple societies promote lotteries under a common brand name or image, either on rotation with other societies or as a regular occurrence for that single society. \n\n\n\n"}
{"id": "1875", "section": " 4.3.3 - Lotteries \u2013 Information to consumers", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-3-3-lotteries-information-to-consumers", "content": " Applies to: \n\n All lottery operating licences issued to non-commercial societies, local authorities and external lottery managers \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must ensure that clear, transparent, and easily accessible information is made available to consumers to enable them to make an informed choice prior to participating in a lottery. This must include but is not restricted to details of how proceeds are used, the likelihood of winning a prize and how prizes are allocated.\n2. Licensees must take into account the Commission-s guidance on  [information to lottery players](/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes)  .\n"}
{"id": "1876", "section": "5.1.1 - Rewards and bonuses \u2013 SR code", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-1-sr-code", "content": " Applies to: \n\n All licences (including ancillary remote licences), except gaming machine technical and gambling software licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. If a licensee makes available to any customer or potential customer any incentive or reward scheme or other arrangement under which the customer may receive money, goods, services or any other advantage (including the discharge in whole or in part of any liability of his) (\u2018the benefit-) the scheme must be designed to operate, and be operated, in such a way that: \n\n\n- the circumstances in which, and conditions subject to which, the benefit is available are clearly set out and readily accessible to the customers to whom it is offered;\n- neither the receipt nor the value or amount of the benefit is:\n\n\t1. dependent on the customer gambling for a pre-determined length of time or with a pre-determined frequency; or\n\t2. altered or increased if the qualifying activity or spend is reached within a shorter time than the whole period over which the benefit is offered.- if the value of the benefit increases with the amount the customer spends it does so at a rate no greater than that at which the amount spent increases; and further that:\n- if the benefit comprises free or subsidised travel or accommodation which facilitates the customer-s attendance at particular licensed premises the terms on which it is offered are not directly related to the level of the customer-s prospective gambling.\n\n- If a licensee makes available incentives or reward schemes for customers, designated by the licensee as \u2018high value, \u2018VIP- or equivalent, they must be offered in a manner which is consistent with the licensing objectives.\n Licensees must take into account the Commission-s guidance on high value customer incentives. \n\n"}
{"id": "1877", "section": "5.1.2 - Proportionate rewards", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-2-proportionate-rewards", "content": " Applies to: \n\n All licences (including ancillary remote licences), except gaming machine technical and gambling software licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should only offer incentive or reward schemes in which the benefit available is proportionate to the type and level of customers- gambling.\n"}
{"id": "1878", "section": "5.1.3 - Alcoholic drinks", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-3-alcoholic-drinks", "content": " Applies to: \n\n All non-remote bingo and casino licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. If licensees offer customers free or discounted alcoholic drinks for consumption on the premises they must do so on terms which do not in any way link the availability of such drinks to whether, or when, the customer begins, or continues, to gamble.\n2. Licensees must not make unsolicited offers of free alcoholic drinks for immediate consumption by customers at a time when they are participating in gambling activities.\n"}
{"id": "1879", "section": " 5.1.4 - Promotion by agents", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-4-promotion-by-agents", "content": " Applies to: \n\n All non-remote casino licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Where a licensee employs agents to promote its business (wherever that business is conducted), it must ensure that its agreement with any agent makes clear that the agent must not encourage players to play longer or wager more than the player might otherwise do. In particular, payments should not be directly dependent upon, nor directly calculated by reference to, the length of time for which, or frequency with which, the customer gambles. If the payment to the agent increases with the amount the customer spends it must do so at a rate no greater than that at which the amount spent increases.\n"}
{"id": "1880", "section": "5.1.5 - Mailing of lottery tickets", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-5-mailing-of-lottery-tickets", "content": " Applies to: \n\n All lottery licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n 1 With a view to minimising the risk of fraud, licensees who are non-commercial societies or external lottery managers should adopt one or more of the following measures: \n\n- prohibit the unsolicited mailing of tickets to non-members of the promoting society\n- limit the value of tickets sent to any one address which is not that of a member of the promoting society to \u00a320\n- maintain records of tickets distributed and not returned.\n"}
{"id": "1881", "section": "5.1.8 - Compliance with industry advertising codes ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-8-compliance-with-industry-advertising-codes", "content": " Applies to: \n\n All licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should follow any relevant industry code on advertising, notably the Gambling Industry Code for Socially Responsible Advertising.\n"}
{"id": "1882", "section": "5.1.10 - Online marketing in proximity to information on responsible gambling", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-10-online-marketing-in-proximity-to-information-on-responsible-gambling", "content": " Applies to: \n\n All licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should ensure that no advertising or other marketing information, whether relating to specific offers or to gambling generally, appears on any primary web page/screen, or micro site that provides advice or information on responsible gambling\n"}
{"id": "1883", "section": "7.1.1 - Gambling staff \u2013 casinos", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/7-1-1-gambling-staff-casinos", "content": " Applies to: \n\n All non-remote casino licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must have and put into effect policies and procedures to manage relationships between staff and customers, based on the principle that in carrying out their duties staff must not engage in any conduct which is, or could be, likely to prejudice the licensing objectives.\n"}
{"id": "1884", "section": "7.1.2 - Responsible gambling information for staff", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/7-1-2-responsible-gambling-information-for-staff", "content": " Applies to: \n\n All licences, including betting ancillary remote licences, but not other ancillary remote licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Licensees must take all reasonable steps to ensure that staff involved in the provision of facilities for gambling are made aware of advice on socially responsible gambling and of where to get confidential advice should their gambling become hard to control.\n"}
{"id": "1885", "section": "7.1.3 - Gambling staff and irregular betting ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/7-1-3-gambling-staff-and-irregular-betting", "content": " Applies to: \n\n All betting operating licences \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. Licensees should have employment policies that: \u2022 require employees to report any indicators of irregular and/or suspicious betting to their employer; and \u2022 prohibit their employees from using information related to irregular and/or suspicious betting for the purpose of placing their own wagers, either with their employer or with other operators.\n"}
{"id": "1886", "section": "8.1.2 - Provision of information in respect of cheating", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-2-provision-of-information-in-respect-of-cheating", "content": " Applies to: \n\n All betting operating licences including betting intermediary, ancillary remote betting and remote betting intermediary (trading room only) \n\n **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty. \n\n1. In considering their obligations under licence condition 15.1.2 licensees should in particular keep in mind the scope of the offence of cheating. The Commission would expect to be notified  [1](#812-1)  of any information a licensee has which causes them to know or suspect that there has been interference or attempted interference with:\n\t1. an event which has taken or is taking place in Great Britain on which bets have been or are likely to be or to have been placed (whether in Great Britain or elsewhere); or\n\t2. an event which has taken or is taking place outside Great Britain on which bets have been or are likely to be or to have been placed in Great Britain.\n\n\n>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-reporting-suspicion-of)  contained within this section. \n> \n> \n\n##  References\n\n"}
{"id": "1887", "section": "8.1.2 - Provision of information in respect of cheating", "subsection": "References", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-2-provision-of-information-in-respect-of-cheating", "content": " 1  Information relating to sports betting integrity should be sent directly to the  [Sports Betting Intelligence Unit (SBIU)](/licensees-and-businesses/guide/page/how-to-contact-the-sbiu)  . \n\n\n\n"}
{"id": "1888", "section": "9.1.1 - Gaming machines in gambling premises \u2013 betting", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-1-gaming-machines-in-gambling-premises-betting", "content": " Applies to: \n\n All non-remote general betting operating licences, except where betting is offered under a 2005 Act casino premises licence \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Gaming machines may be made available for use in licensed betting premises only where there are also substantive facilities for non-remote betting, provided in reliance on this licence, available in the premises.\n2. Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times.\n3. Licensees must ensure that the function along with the internal and/or external presentation of the premises are such that a customer can reasonably be expected to recognise that it is a premises licensed for the purposes of providing betting facilities.\n"}
{"id": "1889", "section": "9.1.2 - Bingo ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-2-bingo", "content": " Applies to: \n\n All non-remote bingo operating licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Gaming machines may be made available for use in licensed bingo premises only where there are also substantive facilities for non-remote bingo, provided in reliance on this licence, available in the premises.\n2. Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times.\n3. Licensees must ensure that the function along with the internal and/or external presentation of the premises are such that a customer can reasonably be expected to recognise that it is a premises licensed for the purposes of providing bingo facilities.\n"}
{"id": "1890", "section": "9.1.3 - Casino", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-3-casino", "content": " Applies to: \n\n All non-remote casino operating licences, except 2005 Act operating licences \n\n **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution. \n\n1. Gaming machines may be made available for use in licensed casino premises only where there are also substantive facilities for non-remote casino games and/or games of equal chance, provided in reliance on this licence, available in the premises.\n\n 22 Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times. \n\n3. Licensees must ensure that the function along with the internal and/or external presentation of the premises are such that a customer can reasonably be expected to recognise that it is a premises licensed for the purposes of providing facilities for casino games and/or games of equal chance.\n"}
{"id": "1891", "section": "1. Personal licence conditions", "subsection": "1. Suite of general conditions to be attached to personal licences under Section 75 of the Gambling Act 2005", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/3/1", "content": "1. [1.  Personal licence conditions](/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions)\n"}
{"id": "1892", "section": "Enforcement and Intelligence", "subsection": "Public register of regulatory actions", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/enforcement", "content": " Search and view details of regulatory action we have taken against licensees. \n\n [View register  about public register of regulatory actions](/public-register/public-statements) \n\n"}
{"id": "1893", "section": " Sports Betting Intelligence Unit (SBIU) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/sports-betting-intelligence-unit-sbiu", "content": " The SBIU is a unit within the Gambling Commission which deals with reports of betting-related corruption. It works closely with the betting industry, sport governing bodies, and the police to understand potential threats and help protect the integrity of sport and betting. \n\n Evidence shows that corrupt sports betting in Great Britain has so far been limited to what appear to be isolated incidents. However, we recognise that there is no room for complacency. \n\n We want betting customers to have confidence that bets placed with GB licensed gambling businesses are on markets that are fair and free from betting-related corruption. \n\n [Next page   \n What does the SBIU do?](/licensees-and-businesses/guide/page/what-does-the-sbiu-do) \n\n---\n\n Last updated: 8 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1894", "section": " What does the SBIU do? ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-does-the-sbiu-do", "content": " The SBIU collect information and develop intelligence about potentially corrupt betting activity involving sport. We receive information from a number of sources including reports from the betting industry about suspicious activity on betting markets, concerns from sport governing bodies or tip-offs from members of the public. \n\n The SBIU is part of the  [Sports Betting Integrity Forum (SBIF) (opens in a new tab)]( https://www.sbif.uk/about-us)  \u2013 a national working group that aims to tackle the risk of match-fixing in the UK and protect the integrity of sports betting. \n\n Given the global nature of match-fixing and sports betting, the SBIU also works closely with international partners such as Europol, Interpol, FIFA, UEFA and the IOC. The SBIU is the \u2018intelligence hub- for the UK-s National Platform and is part of the Council of Europe-s  [Network of National Platforms (opens in a new tab)](https://www.coe.int/en/web/sport/network-of-national-platforms-group-of-copenhagen- )  . \n\n##  Our focus is on potential criminal activity that has at least one of the following elements:\n\n Where appropriate we will share specific information with other partners, (for example, bookmakers, sport governing bodies, overseas regulators, law enforcement agencies, etc) both nationally and internationally. In some cases, this information is used by these bodies in their investigations, for example a sport governing body investigating a breach of their sports rules or codes. \n\n [Previous page   \n Sports Betting Intelligence Unit (SBIU)](/licensees-and-businesses/guide/sports-betting-intelligence-unit-sbiu)  [Next page   \n Match-fixing: what do we do to prevent it?](/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it) \n\n---\n\n Last updated: 17 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1895", "section": " What does the SBIU do? ", "subsection": "Our focus is on potential criminal activity that has at least one of the following elements:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-does-the-sbiu-do", "content": "* it relates to an event in Great Britain\n* it involves parties (athletes, officials, participants, etc) based within Great Britain\n* it involves betting activity that has taken place with a Gambling Commission licensed business\n"}
{"id": "1896", "section": " Match-fixing: what do we do to prevent it? ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it", "content": " Match-fixing (or \u2018competition manipulation-) involves the deliberate manipulation of the outcome or specific elements of sporting events, typically for sporting or financial motivation. \n\n The Gambling Commission-s  [Sports Betting Intelligence Unit (SBIU)](/licensees-and-businesses/guide/sports-betting-intelligence-unit-sbiu)  works closely with the betting industry, sport governing bodies and the police to understand potential threats and help protect the integrity of sport and betting. \n\n The SBIU collect information and develop intelligence about potentially corrupt betting activity. Most of the reports we receive are related to sports betting, however we do occasionally receive alerts about novelty betting markets such as TV reality shows. \n\n##  We gather information from multiple sources, such as:\n\n The SBIU determines the most effective course of action on a case-by-case basis, as per our  [Betting Integrity Decision-Making Framework](#7idXWC0z9DPThoai2pQLdK)  . This can lead to: \n\n* further investigations being carried out by the Commission or the police\n* information being passed to sports bodies to consider breaches of their rules and codes\n* engagement with international stakeholders where appropriate.\n\n##  Files\n\n"}
{"id": "1897", "section": " Match-fixing: what do we do to prevent it? ", "subsection": "We gather information from multiple sources, such as:", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it", "content": "* reports from the betting industry about suspicious activity on betting markets\n* concerns from sport governing bodies\n* tip offs via the Commission-s confidential intelligence line.\n"}
{"id": "1898", "section": " Match-fixing: what do we do to prevent it? ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Betting-integrity-decision-making-framework \n\n application/pdf PDF 293.1 kB](//assets.ctfassets.net/j16ev64qyf6l/7idXWC0z9DPThoai2pQLdK/3ee8ef2d740b893c3c7361739874d768/Betting-integrity-decision-making-framework.pdf) [Previous page   \n What does the SBIU do?](/licensees-and-businesses/guide/page/what-does-the-sbiu-do)  [Next page   \n What powers do the Gambling Commission have?](/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have) \n\n---\n\n Last updated: 25 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1899", "section": " What powers do the Gambling Commission have? ", "subsection": "The Gambling Act 2005", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have", "content": " The Commission can investigate and bring prosecutions regarding criminal offences under  [Section 42 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/42)  . If convicted, a person could face up to two years in jail plus a fine. \n\n Section 30 and Schedule 6 (Part 3) of the Gambling Act supports the exchange of information between the Commission and sport governing bodies, which further protects the integrity of sport and sports betting. \n\n The Commission can also securely exchange information with the police, which is important as match-fixing can also involve criminal offences such as bribery and fraud, which the Commission does not have statutory powers to investigate. \n\n"}
{"id": "1900", "section": " What powers do the Gambling Commission have? ", "subsection": "The LCCP", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have", "content": " [LCCP condition 15.1.2](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences)  includes conditions that urge betting operators to report suspicious betting activity to both the Commission and to sport governing bodies. \n\n"}
{"id": "1901", "section": " What powers do the Gambling Commission have? ", "subsection": "Misuse of Inside Information Policy", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have", "content": " The Commission-s  [Misuse of Inside Information Policy PDF](#4KPgzbWpVpd5ZPsE444S9F)  explains our approach to dealing with potential incidents of misuse of inside information in betting. It also outlines the role that sport governing bodies and betting operators can play in relation to protecting sport and betting from the misuse of inside information. \n\n"}
{"id": "1902", "section": " What powers do the Gambling Commission have? ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Misuse-of-inside-information \n\n application/pdf PDF 156.0 kB](//assets.ctfassets.net/j16ev64qyf6l/4KPgzbWpVpd5ZPsE444S9F/f4c8a91df1d3e578d698a6fbd24c5a55/Misuse-of-inside-information.pdf) [Previous page   \n Match-fixing: what do we do to prevent it?](/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it)  [Next page   \n SBIU press releases](/licensees-and-businesses/guide/page/sbiu-press-releases) \n\n---\n\n Last updated: 25 May 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1903", "section": " SBIU press releases ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/sbiu-press-releases", "content": "\n>  The following press releases relate to the SBIU and the work that they do. \n> \n> \n\n* [New process for sending information to the Sports Betting Intelligence Unit](/news/article/new-process-for-sending-information-to-the-sports-betting-intelligence-unit)\n* [Licensees reminded to manage risks associated with unregulated events that threaten betting integrity and consumer confidence](/news/article/licensees-reminded-to-manage-risks-associated-with-unregulated-events-that)\n* [Sports Betting Integrity quarterly snapshot - November 2021](/statistics-and-research/publication/sports-betting-integrity-snapshot-november-2021)\n\n [Previous page   \n What powers do the Gambling Commission have?](/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have)  [Next page   \n Useful links](/licensees-and-businesses/guide/page/useful-links) \n\n---\n\n Last updated: 8 December 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1904", "section": " Useful links ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/useful-links", "content": "* [Sports Betting Integrity Forum (opens in a new tab)](https://www.sbif.uk/about-us)\n* [UK Government signs Macolin Convention to tackle match-fixing in sport (opens in a new tab)](https://www.gov.uk/government/news/uk-government-signs-macolin-convention-to-tackle-match-fixing-in-sport)\n* [Network of National Platforms (Group of Copenhagen) (opens in a new tab)](https://www.coe.int/en/web/sport/network-of-national-platforms-group-of-copenhagen-)\n* [Typology Framework of Sports Manipulations (opens in a new tab)](https://rm.coe.int/interactive-typology-tool-final-version-june-2020/16809eb82c)\n* [Macolin Convention (opens in a new tab)](https://rm.coe.int/CoERMPublicCommonSearchServices/DisplayDCTMContent?documentId=09000016801cdd7e)\n* [LCCP 15.1.2 - Reporting suspicion of offences](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences)\n\n [Previous page   \n SBIU press releases](/licensees-and-businesses/guide/page/sbiu-press-releases)  [Next page   \n Important documents](/licensees-and-businesses/guide/page/important-documents) \n\n---\n\n Last updated: 14 November 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1905", "section": " Important documents ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/important-documents", "content": " You can read and download the following documents to find out more about the strategies and decision-making framework for the Sports Betting Intelligence Unit. \n\n* [Sports Betting Intelligence Unit terms of reference](/licensees-and-businesses/guide/sports-betting-intelligence-unit-terms-of-reference)\n* [Protecting Betting Integrity](/licensees-and-businesses/guide/protecting-betting-integrity-may-2019)\n* [Betting Integrity Support for Major Sporting Events](/licensees-and-businesses/guide/protecting-betting-integrity)\n* [Betting Integrity decision making framework (PDF)](/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework)\n* [Misuse of inside information (PDF)](#4KPgzbWpVpd5ZPsE444S9F)\n"}
{"id": "1906", "section": " Important documents ", "subsection": "Files", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/important-documents", "content": " Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format. \n\n **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  . \n\n [Betting-integrity-decision-making-framework \n\n application/pdf PDF 293.1 kB](//assets.ctfassets.net/j16ev64qyf6l/7idXWC0z9DPThoai2pQLdK/3ee8ef2d740b893c3c7361739874d768/Betting-integrity-decision-making-framework.pdf) [Misuse-of-inside-information \n\n application/pdf PDF 156.0 kB](//assets.ctfassets.net/j16ev64qyf6l/4KPgzbWpVpd5ZPsE444S9F/f4c8a91df1d3e578d698a6fbd24c5a55/Misuse-of-inside-information.pdf) [Previous page   \n Useful links](/licensees-and-businesses/guide/page/useful-links)  [Next page   \n How to contact the SBIU](/licensees-and-businesses/guide/page/how-to-contact-the-sbiu) \n\n---\n\n Last updated: 21 January 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1907", "section": "Documents required for change of legal entity", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/documents-required-for-change-of-legal-entity", "content": "\n\n|  Type of Change  |  Supporting Documents Required  |  Additional Information  |\n| --- | --- | --- |\n|  Existing Entity  |  New Entity  |  |  |\n|  Sole Proprietor/ Partnership/ Limited Liability Partnership  |  Limited Company/Plc  |  Companies House documentation confirming creation of a limited company or Plc, thenames of the directors and shareholders.If there are shareholders/key people,in addition to the previous sole proprietor, the unknown individuals will need to complete Annex A/PML applications and provide all supporting documentation.  |  If the limited company/plc has four or more people in positions of management responsibility all of them will require PMLs, including the original sole proprietor.  |\n|  Sole Proprietor  |  Partnership/ Limited Liability Partnership  |  A copy of the partnership agreement signed by all parties.  |  If any of the partners are unknown to the Commission, they will need to complete Annex A/PML applications and provide all supporting documentation. If the partnership has four or more people in positions of management responsibility all of them will require PMLs, including the original sole proprietor.  |\n|  Partnership/ Limited Liability Partnership of 2 People  |  Sole Proprietor  |  Written confirmation from both partners that the partnership has been dissolved for business reasons.  |  If confirmation cannot be provided by the departing partner a statement from a solicitor or accountant will be acceptable.  |\n|  Partnership  |  Limited Liability Partnership  |  A copy of the new partnership agreement signed by all parties.  |  If a new partner has been introduced, they will need to complete Annex A/PML applications and provide all supporting documentation. If the new partnership has four or more people in positions of management responsibility all of them will require PMLs.  |\n|  Limited Company/Plc  |  Sole Proprietor  |  Companies House documentation confirming that the company has been dissolved.  |  |\n|  Limited Company/Plc  |  Limited Liability Partnership/ Partnership  |  Companies House documentation confirming that the company has been dissolved. A copy of the partnership agreement signed by all parties.  |  If a new partner has been introduced, they will need to complete Annex A/PML applications and provide all supporting documentation. If the new partnership has four or more people in positions of management responsibility all of them will require PMLs.  |\n|  Limited Liability Partnership  |  Partnership  |  A copy of the new partnership agreement signed by all parties.  |  If a new partner has been introduced, they will need to complete Annex A/PML applications and provide all supporting documentation. If the new partnership has four or more people in positions of management responsibility all of them will require PMLs.  |\n\n\n\n---\n\n Last updated: 29 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1908", "section": "Change of legal entity - specific criteria for 25% application fee ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/change-of-legal-entity-specific-criteria-for-25-application-fee", "content": " This is the specific criteria for 25% application fee. \n\n\n>  The following scenarios are applicable only when the conditions applicable to all Change of Legal Entity have been met. \n> \n> \n\n\n\n|  |  Existing Entity  |  New entity  |  Specific criteria that must be met  |  Fee  |\n| --- | --- | --- | --- | --- |\n|  1  |  Sole proprietor  |  Limited Company / Plc  |  The same individual is the sole director and shareholder, and the fee category is the same or lower than for the existing entity  |  25%  |\n|  2  |  Sole proprietor  |  Partnership  |  Partnership is two persons only. One of the partners is the previous sole proprietor, the other is already to known to the Commission and either holds a personal licence or is an approved Annex A. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  3  |  Sole proprietor  |  Limited Liability Partnership  |  LLP is two persons only. One of the members of the LLP is the previous sole proprietor, the other is already to known to the Commission and either holds a personal licence or is an approved Annex A. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  4  |  Partnership of two persons  |  Sole proprietor  |  Sole proprietor was a partner in previous entity and the partnership was terminated for business reasons rather than death or retirement. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  5  |  Limited Liability Partnership of two persons  |  Sole proprietor  |  Sole proprietor was a partner in previous entity and the partnership was terminated for business reasons rather than death or retirement. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  6  |  Partnership  |  Limited Company / Plc  |  The partners are the only direct or s/shareholders. No other persons involved as director or shareholder. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  7  |  Limited Liability Partnership  |  Limited Company / Plc  |  The members of the LLP are the only directors/ shareholders. No other persons involved as director or shareholder. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  8  |  Partnership  |  Limited Liability Partnership  |  The previous partners are the only member s of the LLP. No other persons involved as members. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  9  |  Limited company/pie  |  Sole proprietor  |  The individual was the only director and shareholder of the Limited Company. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  10  |  Limited Company / Plc  |  Limited Liability Partnership  |  All the members of the LLP were shareholders or directors of the company. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  11  |  Limited Company / Plc  |  Partnership  |  All the partners were shareholders or directors of the company. The fee category is the same or lower than for the existing entity.  |  25%  |\n|  12  |  Limited Liability Partnership  |  Partnership  |  All the partners were members of the LLP. The fee category is the same or lower than for the existing entity.  |  25%  |\n\n\n\n---\n\n Last updated: 29 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1909", "section": "Change of legal entity - specific criteria for 75% application fee", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/change-of-legal-entity-specific-criteria-for-75-application-fee", "content": " This is the specific criteria for 75% application fee. \n\n\n>  The following scenarios are applicable only when the conditions applicable to all Change of Legal Entity have been met. \n> \n> \n\n\n\n|  |  Existing Entity  |  New entity  |  Specific criteria that must be met  |  Fee  |\n| --- | --- | --- | --- | --- |\n|  1  |  Sole proprietor  |  Limited Company  |  Ltd Co has another director/shareholder as well as the previous sole proprietor. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  2  |  Sole proprietor  |  Partnership  |  Partnership is of three persons. Partnership of two but another partner unknown. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  3  |  Sole proprietor  |  Limited Liability Partnership  |  LLP is of three persons. LLP of two but another partner unknown. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  4  |  Partnership of two persons  Limited Liability  |  Sole proprietor  |  In circumstance where the arrangements for 'death/retirement of partner' cannot apply for whatever two person-s reason. Application is for a higher fee category than that held by the existing entity  |  75%  |\n|  5  |  Partnership of two persons  |  Sole proprietor  |  Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  6  |  Partnership  |  Limited Company/pies  |  Ltd Co includes a new shareholder who was not a previous partner. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  7  |  Limited Liability Partnership  |  Limited Company/pies  |  Ltd Co includes a new shareholder who was not a previous member of the LLP. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  8  |  Partnership  |  LLP  |  New member of LLP who was not in previous partnership. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  9  |  Limited Company  |  Sole proprietor  |  Ltd Co has directors or shareholders other than the new sole proprietor. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  10  |  Limited Company/pies  |  LLP  |  One or more of the LLP members was neither a director nor a shareholder in the previous entity. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  11  |  Limited Company/pies  |  Partnership  |  One or more of the partners was neither a director nor a shareholder in the previous entity. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n|  12  |  LLP  |  Partnership  |  One or more of the partners was not a member of the LLP. Application is for a higher fee category than that held by the existing entity.  |  75%  |\n\n\n\n---\n\n Last updated: 29 July 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1910", "section": " What you need to send us with your application ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application", "content": " Make sure you read the guidance notes for the information you must send in with the application. If any information is missing, it will delay the application. \n\n"}
{"id": "1911", "section": " What you need to send us with your application ", "subsection": "Trusts", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application", "content": " The Commission-s application disclosure requirements for Trusts are the same as those for other entity types and/or individuals that are part of a licensee-s ownership structure. \n\n However, it is important to note that whilst the disclosure requirements set out below are general principles of the information required to support an application, the Commission retains the right to request further information or documents when this is required. \n\n Where the Trust-s ownership equates to 3 percent or above interest in the licensee, in your application, you must include: \n\n* a copy of the trust deed\n* a copy of the letter of wishes\n* a copy of the letter of consent from the trustees (i.e. that they have consented to act as trustees).\n"}
{"id": "1912", "section": " What you need to send us with your application ", "subsection": "Trust beneficiaries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application", "content": " We require an Annex A from those beneficiaries whose interest in the Trust equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . If any beneficiary is under 18, then we do not require an Annex A from them. \n\n If the beneficiary-s interest in the Trust equates to less than 10 percent but 3 percent or more, then we require the name, address, and date of birth of all beneficiaries which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "1913", "section": " What you need to send us with your application ", "subsection": "Trustees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application", "content": " We require an Annex A from all Trustees where the Trust-s interest in the applicant and/or licensee equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . \n\n In the case of the Trustee being a company, we require an Annex A from the person or people in that company who have lead responsibility for matters relating to the Trust. \n\n If the Trust-s interest in the licensee equates to equates to less than 10 percent but 3 percent or more, we require the name, address and date of birth of all Trustees which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "1914", "section": " What you need to send us with your application ", "subsection": "Settlor", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application", "content": " We will not usually require an Annex A from the Settlor. We require the name, address and date of birth of the Settlor which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "1915", "section": " What you need to send us with your application ", "subsection": "Protector", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application", "content": " We will not usually require an Annex A from the Protector. We require the name, address and date of birth of the Protector which should be shown in the trust deed \u2013 if not, you must provide this information. \n\n"}
{"id": "1916", "section": " What you need to send us with your application ", "subsection": "Applications in advance", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application", "content": " [Section 103 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/103)  provides for this. An application can be made in respect of a person or entity who is expected to become a controller of a company. \n\n [Previous page   \n Notify the Commission of a change of corporate control](/licensees-and-businesses/guide/page/notify-the-commission-of-a-change-of-corporate-control)  [Next page   \n Fees for a change of corporate control application](/licensees-and-businesses/guide/page/fees-for-a-change-of-corporate-control-application) \n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "1917", "section": " Fees for a change of corporate control application ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/fees-for-a-change-of-corporate-control-application", "content": " When submitting the Change of Corporate Control application, you must pay the correct fee for the application at the same time. This can be paid by BACS or Faster Payments. Find out more about  [paying fees](/licensees-and-businesses/page/paying-fees)  . The fee must be paid on the same date you email the application to us. \n\n You can find out the application fee for your licence by using our  [Fee calculator service](/service/operating-licence-fees-calculator)  . \n\n"}
{"id": "1918", "section": " Fees for a change of corporate control application ", "subsection": "Fees", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/fees-for-a-change-of-corporate-control-application", "content": "\n\n Changes and fees |  Change  |  Fee  |\n| --- | --- |\n|  Due to share fluctuation only (the controller(s) must be known to the Commission, that is, they must hold an operating licence issued by the Commission or be a financial institution that is either regulated by the FCA or which has its registered/head office in an EEA state and is regulated by its home state regulator).  |  \u00a3160  |\n|  Where the new controller already holds an operating licence  |  25 percent of standard application fee  |\n|  Where the new controller is a financial institution that is either regulated by the FCA or which has its registered/head office in an EEA state and is regulated by its home state regulator.  |  25 percent of standard application fee  |\n|  Where the new controller does not hold an operating licence  |  75 percent of standard application fee  |\n|  New controller in family owned  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  and: * the operator is a private limited company\n* the operator is and will continue to be a small-scale operator\n* all existing shareholders are either the spouse, civil partner, child, parent or sibling of the new controller\n* the new controller will not exercise any management function in connection with the gambling activities\n* the new controller will not hold a higher percentage of shares in the company than any other shareholder.\n |  \u00a3160  |\n|  Regulation 34 (2) gives a provision for a reduced fee if a company is being inserted into the group structure and both the below conditions are met: * the new controller is known to the Commission (that is, they hold an operating licence or they are a financial institution regulated in the EEA etc) and\n* the new controller is only acquiring 10 percent shares or increasing their shareholding to a 10 percent position and nothing else (i.e. the where the shareholding does not confer any \u201cvoting power\u201d as defined in 422 of FSMA).\n |  \u00a3160  |\n\n [Previous page   \n What you need to send us with your application](/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application) \n\n---\n\n Last updated: 23 December 2022 \n\n Show updates to this content  Formatting changes \n\n"}
{"id": "1919", "section": " Arcades ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/arcades-licence-activities", "content": " [Adult gaming centre](/licensees-and-businesses/licences-and-fees/adult-gaming-centre) \n\n [Family entertainment centre](/licensees-and-businesses/licences-and-fees/family-entertainment-centre) \n\n [Previous page   \n Licence activities](/licensees-and-businesses/guide/licence-activities)  [Next page   \n Betting licence activities](/licensees-and-businesses/guide/page/betting-licence-activities) \n\n---\n\n Last updated: 15 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1920", "section": " Betting ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/betting-licence-activities", "content": " [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence) \n\n [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence) \n\n [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence) \n\n [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence) \n\n [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence) \n\n [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence) \n\n [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence) \n\n [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence) \n\n [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence) \n\n [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence) \n\n [Remote betting intermediary trading rooms licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence) \n\n [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence) \n\n [Previous page   \n Arcades licence activities](/licensees-and-businesses/guide/page/arcades-licence-activities)  [Next page   \n Bingo licence activities](/licensees-and-businesses/guide/page/bingo-licence-activities) \n\n---\n\n Last updated: 15 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1921", "section": " Casino ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/casino-licence-activities", "content": " [Non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence) \n\n [Non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence) \n\n [Remote casino operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence) \n\n [Remote casino game host operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence) \n\n [Previous page   \n Bingo licence activities](/licensees-and-businesses/guide/page/bingo-licence-activities)  [Next page   \n Gambling software licence activities](/licensees-and-businesses/guide/page/gambling-software-licence-activities) \n\n---\n\n Last updated: 15 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1922", "section": " Gambling software ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/gambling-software-licence-activities", "content": " [Non-remote gambling software licence](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence) \n\n [Non-remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software) \n\n [Remote gambling software licence](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence) \n\n [Remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software) \n\n [Previous page   \n Casino licence activities](/licensees-and-businesses/guide/page/casino-licence-activities)  [Next page   \n Gaming machines licence activities](/licensees-and-businesses/guide/page/gaming-machines-licence-activities) \n\n---\n\n Last updated: 15 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1923", "section": " Gaming machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/gaming-machines-licence-activities", "content": " [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence) \n\n [Non-remote gaming machine technical - software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence) \n\n [Non-remote gaming machine technical - supplier licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence) \n\n [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical) \n\n [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence) \n\n [Remote gaming machine technical - supplier licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence) \n\n [Remote gaming machine technical \u2013 software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence) \n\n [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical) \n\n [Previous page   \n Gambling software licence activities](/licensees-and-businesses/guide/page/gambling-software-licence-activities)  [Next page   \n Lottery licence activities](/licensees-and-businesses/guide/page/lottery-licence-activities) \n\n---\n\n Last updated: 16 August 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1924", "section": " Lotteries ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lottery-licence-activities", "content": " [Non-remote society lottery operating licence](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence) \n\n [Remote society lottery licence](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence) \n\n [Non-remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence) \n\n [Remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence) \n\n [Previous page   \n Gaming machines licence activities](/licensees-and-businesses/guide/page/gaming-machines-licence-activities) \n\n---\n\n Last updated: 15 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1925", "section": " Offering lottery, gaming and betting products under common branding ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/offering-lottery-gaming-and-betting-products-under-common-branding-june-2012", "content": " The Gambling Commission has a duty to pursue the three licensing objectives set out in the Gambling Act 2005 (the Act). The Commission-s role is to permit gambling, in so far as the Commission thinks it is reasonably consistent with the pursuit of those objectives and where it is satisfied that the requirements of the Act will be met by operating licence holders. \n\n The purpose of this note is to provide advice to lottery promoters (society lottery operators and External Lottery Managers (ELMs)) and others about the principles the Commission is likely to apply when making decisions regarding applications from operators who wish to combine the promotion of lotteries with provision of facilities for other types of gambling. \n\n The interpretation of the Act and the Commission-s powers is ultimately a matter for the courts but it is hoped that this note will be helpful to societies and ELMs in setting out the principles to which the Commission will have regard in determining whether a particular combination of lottery and other gambling products adequately meets the licensing objectives set out in  [Section 1 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/1 )  . These principles may also be relevant, in appropriate cases, to the Commission-s decision whether to grant an operating licence, or whether to add specific conditions to the licence to ensure the operator offers gambling in a fair and open manner and protects children and other vulnerable persons from being harmed or exploited by gambling. \n\n This note contains advice supplementary to the requirements of the Act, relevant regulations and the Licence Conditions and Codes of Practice. Operators must also ensure they meet those requirements. For further information see the Commissions document  [Promoting society and local authority lotteries, November 2009](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  . \n\n\n>  The Commission may update this advice note from time to time to reflect developments in the sector. \n> \n> \n\n##  Background\n\n##  Branding\n\n##  Marketing\n\n##  Principles\n\n\n\n---\n\n Last updated: 1 November 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1926", "section": " Offering lottery, gaming and betting products under common branding ", "subsection": " Background", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/offering-lottery-gaming-and-betting-products-under-common-branding-june-2012", "content": " Over the past few years the Commission has seen a move away from traditional paper based weekly subscription lotteries to more diverse and innovative ways of selling lottery tickets including, for example, instant win scratchcards and online electronic lottery scratchcards. \n\n We have also seen an increase in licence applications from ELMs who are arguably more commercially-focused and business-orientated, with emphasis on promoting the individual society lotteries that they manage under a common brand. Increasingly we are finding that ELMs are applying for licences to run lotteries under a brand name and looking at ways of maximising revenue through innovative marketing and through brand awareness. The promotion of lotteries online has also increased and with that some societies and ELMs are looking at what other online gambling products might also be offered on their websites. \n\n In some cases the products being offered may satisfy both the statutory definition of a lottery and that of gaming or betting. Sections 17 and 18 of the Act were introduced to deal with these cross-category activities and apply the following criteria: \n\n* If the arrangements satisfy the definition of both a lottery and gaming then, subject to the next sentence and unless the lottery is promoted under a lottery operating licence or satisfies the definition of an exempt lottery, the default position is that cross-category gambling is to be treated as gaming rather than a lottery. However, if the arrangement involves more than three processes in order to win a prize then the arrangement is always treated as gaming.\n* Where the arrangements satisfy both the definition of a lottery and that of pool betting or a betting prize competition, the default position is that the arrangements are to be treated as betting rather than a lottery, unless they are promoted in reliance on a lottery operating licence or satisfy the definition of an exempt lottery.\n"}
{"id": "1927", "section": " Offering lottery, gaming and betting products under common branding ", "subsection": "Branding", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/offering-lottery-gaming-and-betting-products-under-common-branding-june-2012", "content": " It is generally accepted that, when framing the Act, Parliament considered lotteries to be a \u2018softer- form of gambling and that betting and gaming are \u2018harder- forms of gambling. Should an ELM or society offer both a lottery and gaming or betting under the same brand, especially on-line, there are concerns that players attracted, for example to a website, to play a lottery may also be offered gaming or betting products. \n\n By offering gaming or betting under the same branding as lotteries, there is potential for players to become confused and believe that they are participating in a lottery rather than gaming or betting. Lotteries are promoted to support \u2018good causes- and many players are supporting their chosen \u2018good cause- as well as participating in gambling when they enter a lottery. There is a risk that those attracted to a lottery branded website would assume that all activities they were participating in under the single banner on that site would be in support of good causes rather than for private gain, and would be unaware that they were participating in a \u2018harder- form of gambling. \n\n"}
{"id": "1928", "section": " Offering lottery, gaming and betting products under common branding ", "subsection": "Marketing", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/offering-lottery-gaming-and-betting-products-under-common-branding-june-2012", "content": " The advertising/marketing of a lottery brand and use of the same brand for gaming or betting products may also draw into gambling young adults (16-17 year olds) who are permitted to participate in lotteries but not gaming or betting. This concern extends to the increasingly popular \u2018try for free- games widely available on the internet. \n\n"}
{"id": "1929", "section": " Offering lottery, gaming and betting products under common branding ", "subsection": " Principles", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/offering-lottery-gaming-and-betting-products-under-common-branding-june-2012", "content": "\n>  This advice is not comprehensive or a binding interpretation of the law and anyone intending to offer cross-gambling activities should refer to the Act and if necessary seek independent legal advice to ensure that they conform to the law before proceeding. \n> \n> \n\n In considering a scenario where an ELM (or society) wishes also to offer gaming or betting activities the Commission considers that there is a risk to the licensing objectives, in particular ensuring that gambling is conducted in a fair and open way and protecting children and vulnerable adults from being harmed or exploited by gambling if players are not clear about the characteristics of the gambling being promoted. The Commission does, however, believe that those risks could be mitigated or removed if the following principles were applied when considering an application. \n\n Licensees wishing to offer betting or casino products alongside lotteries should be advised that the following principles will be applied, which may be attached as conditions to their licence, if an application were to be granted. \n\n The Licensee should only use the word \u201clottery\u201d in relation to products that fall within the legal definition of a lottery and are being promoted in reliance on a lottery operating licence. Subject to that, the Licensee may offer lottery games and other forms of gambling via a single website, on associated web pages and under a single umbrella brand name, provided: \n\n* lottery games and other forms of gambling are offered on separate pages of the website\n* each web page makes it clear to players which type of gambling is being offered on that page\n* it is made clear on the home page that the licensed activities authorised by any casino or betting operating licence are only available to and accessible by players aged 18 and over\n* players must only be permitted to participate in gaming or betting (including 'try' or 'play for fun' activities) where they are registered to do so, and only after age verification has taken place.\n\n The Licensee must ensure that any marketing material which expresses, or implies, an association with a lottery or lottery brand relates to lottery products only and not to any other type of facilities for gambling \n\n The previously stated principles describe the Commission-s current position on lottery promoters who intend to offer lottery products alongside betting or gaming remote activities. The Commission-s intention is that these principles will be consulted on in the future with a view to incorporating them as a general condition on all relevant combined licences. \n\n"}
{"id": "1930", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/offering-lottery-gaming-and-betting-products-under-common-branding-june-2012", "content": "* [Offering lottery, gaming and betting products under common branding](#)\n* [Background](#background)\n* [Principles](#principles)\n\n [Print this guide](#) "}
{"id": "1931", "section": " Lottery submissions - lottery proceeds ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lottery-submissions-lottery-proceeds", "content": " The licence conditions attached to all lottery operating licences include a requirement that in respect of each lottery promoted a submission must be sent to the Commission within three months of the date of the lottery, showing the total proceeds and how they have been distributed. It is the responsibility of the licensee to ensure that any lottery submission made in respect of the distribution of the proceeds of a lottery is a true and accurate reflection of how those proceeds have been distributed. \n\n In respect of prizes and expenses, lottery promoters must ensure that only the proportion of proceeds of the lottery used to pay the costs of providing prizes and paying the expenses of the lottery are recorded in the lottery submission sent to the Commission. Funds generated from other sources of income used to pay the expenses or prizes in a lottery must not be recorded in those submissions. The actual total costs of promoting the lottery, including donated prizes and expenses, should be recorded in the annual accounts of the promoting society or local authority. The Commission may require lottery operators to provide their annual accounts or separately submit details of donated expenses and prizes in a lottery where it considers this necessary. \n\n Societies and local authorities are also required to add details on the nature of each lottery, to the submission. This is information on whether the lottery was part of a branded lottery scheme, what type of lottery it was (raffle-style, subscription, retail scratchcard, vending machine scratchcard) and the value of the largest prize. Further information on branded lotteries is available in our advice on  [promoting multiple society lotteries](/licensees-and-businesses/page/promoting-a-lottery)  . \n\n [Previous page   \n The expenses of a lottery - lottery proceeds](/licensees-and-businesses/guide/page/the-expenses-of-a-lottery-lottery-proceeds)  [Next page   \n Non-compliance - lottery proceeds](/licensees-and-businesses/guide/page/non-compliance-in-lottery-proceeds) \n\n---\n\n Last updated: 14 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1932", "section": " Definition of a lottery ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/definition-of-a-lottery", "content": " In simple terms a lottery is a kind of gambling that has three essential elements: \n\n* payment is required to participate\n* one or more prizes are awarded\n* those prizes are awarded by chance.\n\n This is set out more formally in the Act which defines two types of lottery, a simple lottery and a complex lottery. \n\n An arrangement is a simple lottery if: \n\n* people are required to pay to participate in the arrangement\n* in the course of the arrangement one or more prizes are allocated to one or more people in a class the prizes are allocated by a process which relies wholly on chance.\n\n An arrangement is a complex lottery if: \n\n* people are required to pay to participate in the arrangement\n* in the course of the arrangement one or more prizes are allocated to one or more people in a class\n* the prizes are allocated by a series of processes\n* the first of those processes relies wholly on chance.\n\n In addition,  [section 14(5) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/14)  stipulates that, for the purpose of these definitions, a process that requires people to exercise skill or judgment or display knowledge is to be treated as relying wholly on chance if: \n\n* the requirement cannot reasonably be expected to prevent a significant proportion of people who participate in the arrangement from receiving a prize\n* it cannot reasonably be expected to prevent a significant proportion of people who wish to participate in the arrangement from doing so.\n\n [Previous page   \n Promoting society and local authority lotteries](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  [Next page   \n Meaning of society and local authority lotteries](/licensees-and-businesses/guide/page/meaning-of-society-and-local-authority-lotteries) \n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1933", "section": " Meaning of society and local authority lotteries ", "subsection": "Society lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/meaning-of-society-and-local-authority-lotteries", "content": " Society lotteries are lotteries promoted for the benefit of a non-commercial society. Such societies are organisations that have distinct aims and objectives and meet the definition of a non-commercial society set out in the Act. \n\n A society is non-commercial if it is established and conducted: \n\n* for charitable purposes\n* for the purpose of enabling participation in, or of supporting, sport, athletics or a cultural activity\n* for any other non-commercial purpose other than that of private gain.\n"}
{"id": "1934", "section": " Meaning of society and local authority lotteries ", "subsection": "Local authority lotteries", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/meaning-of-society-and-local-authority-lotteries", "content": " Local authority lotteries are lotteries promoted by local authorities themselves. These differ from society lotteries registered with a licensing authority. Authorities may use the net proceeds of such lotteries for any purpose for which they have power to incur expenditure. \n\n [Previous page   \n Definition of a lottery](/licensees-and-businesses/guide/page/definition-of-a-lottery)  [Next page   \n Large society and local authority lottery licensing requirements](/licensees-and-businesses/guide/page/large-society-and-local-authority-lottery-licensing-requirements) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1935", "section": " Large society and local authority lottery licensing requirements ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/large-society-and-local-authority-lottery-licensing-requirements", "content": " A society lottery is a large lottery and may only be run under an operating licence issued by the Commission if the arrangements for that lottery are such that total proceeds (ticket sales) from it: \n\n* may in a single society lottery exceed \u00a320,000\n* the proceeds of previous lotteries in the same calendar year have already reached or may, taking into account the lottery in question reach \u00a3250,000 in one calendar year.\n\n If a society promotes a lottery which, applying the above rules, is a large lottery (the first lottery) then every subsequent lottery it promotes in that year and in the following three years will also be a large lottery and will require the society to hold a lottery operating licence issued by the Commission. \n\n All local authority lotteries must be run under an operating licence issued by the Commission. \n\n Societies and local authorities that allow players to participate in their lotteries by means of remote communication (internet, telephone etc) will be required to hold a remote lottery operating licence, whether or not their activities also require them to hold a non-remote lottery operating licence. \n\n General information about the Commission's licensing requirements is given in this document. Specific guidance is available on the Commission's website. \n\n [Previous page   \n Meaning of society and local authority lotteries](/licensees-and-businesses/guide/page/meaning-of-society-and-local-authority-lotteries)  [Next page   \n Small society lotteries](/licensees-and-businesses/guide/page/small-society-lotteries) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1936", "section": " Small society lotteries ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/small-society-lotteries", "content": " Societies that run small society lotteries, that is to say lotteries in which no more than \u00a320,000 worth of tickets are put on sale and where the society-s aggregate proceeds from lotteries do not exceed \u00a3250,000 a year may operate without a Commission licence provided they register with their licensing authority. Where it becomes apparent that a small society lottery will exceed either of the monetary limits, it is the responsibility of the society to ensure they apply to the Commission for a licence, before the limit is exceeded. \n\n The promoting society of a small society lottery must, throughout the period during which the lottery is promoted, be registered with a licensing authority in England and Wales or a licensing board in Scotland. \n\n The societies are required to be registered with their licensing authority in the area where their principal office is located. If the local authority believes that the society-s principal office is situated in another area it should inform the society as soon as possible and if possible inform that other authority. \n\n Details of registration requirements and procedures can be obtained from the licensing department of the relevant local authority. \n\n Societies that run small society lotteries under registration with a licensing authority and that sell tickets by means of remote communication (internet, telephone etc) are not required to hold a remote gambling licence issued by the Commission. \n\n [Previous page   \n Large society and local authority lottery licensing requirements](/licensees-and-businesses/guide/page/large-society-and-local-authority-lottery-licensing-requirements)  [Next page   \n Personal Management Licences](/licensees-and-businesses/guide/page/personal-management-licences) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1937", "section": " Personal Management Licences ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/personal-management-licences", "content": " A society or local authority licensed by the Gambling Commission is required to have at least one  [Personal Management Licence (PML)](/licensees-and-businesses/guide/personal-management-licence)  holder if they have more than three people in qualifying positions. \n\n A qualifying position is one where an individual by the terms of their appointment has primary responsibility for: \n\n* the management of the licensed activity (ie the lottery)\n* the financial affairs of the society\n* ensuring the society complies with the requirements of the Gambling Act\n* the marketing of the lottery\n* management of the IT used in connection with the lottery.\n\n In deciding who should hold the PML a society or local authority should identify the relevant senior individual who takes overall management responsibility for the promotion and proper management of the lottery and for compliance with the regulatory regime as a whole. The PML holder must be a trustee or officer of an unincorporated society, a director of a corporate society or a partner where the society is a partnership. In the case of a local authority lottery the PML holder must be someone in a senior management post who holds the relevant delegated authority from the licensing authority. \n\n If a society has three or fewer people in qualifying positions they will qualify as a small scale operator and will be exempt from the need to have a PML holder. In those circumstances one individual from the society who is identified as the senior person responsible for the overall conduct of the lottery (usually the chief executive, a trustee, director or member of the senior management board) must complete the personal declaration,  [Annex A declaration](/licensees-and-businesses/guide/annex-a-declaration)  , of the Operating Licence application form and submit it to the Commission along with a Criminal Records Bureau form. \n\n A society must not operate any lottery unless it has at least one PML holder or at least one Individual who has submitted an Annex A and is named on the operating licence. If the people holding PMLs or the people who have previously submitted Annex A Personal Declarations under the small scale operator exemption change, the society must notify the Commission as soon as possible. If departures leave the society without a PML holder or anyone who has submitted an Annex A, then a new individual needs to make an application for a PML, or in the case of those operators subject to the small scale operator exemption, submit an Annex A. The latter will also require an amendment to the operating licence. Both instances will require a Criminal Records Bureau check as well as appropriate payment. \n\n [Previous page   \n Small society lotteries](/licensees-and-businesses/guide/page/small-society-lotteries)  [Next page   \n External Lottery Managers (ELMs)](/licensees-and-businesses/guide/page/external-lottery-managers-elms) \n\n---\n\n Last updated: 8 November 2022 \n\n Show updates to this content  Following an audit the 'Personal Management Licence (PML)' link has been updated. \n\n"}
{"id": "1938", "section": " External Lottery Managers (ELMs) ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/external-lottery-managers-elms", "content": " A licensed or registered society or local authority may employ an external lottery manager (ELM) to manage all or part of its lottery. An ELM is defined in section  [section 257 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/257)  as someone that is a person or a body who makes arrangements for a lottery on behalf of a society or local authority but is not a member, officer or employee of the society or authority. \n\n All ELMs must hold a lottery manager-s operating licence issued by the Commission before they can manage a licensed society or local authority lottery or a society lottery registered with a local authority. It is the responsibility of the society or local authority to ensure that before employing anyone to manage all or part of their lottery that person or body holds a valid lottery manager-s operating licence issued by the Commission. A list of licensed ELMs is available on the Commission's website. \n\n The fact that a society or local authority may employ a licensed ELM to manage all or part of its lottery does not absolve the society or local authority from its responsibility for ensuring that the lottery is conducted in such a way as to ensure that it is lawful and fully complies with all licence conditions and the codes of practice. Both the society or local authority and the ELM require an operating licence from the Commission. \n\n ELMs are also required to hold Personal Management Licences for a range of directors and senior managers, including: \n\n* the managing director\n* chief executive\n* finance director\n* compliance manager\n* marketing manager\n* IT manager.\n\n ELMs also need to hold a remote gambling licence if they intend to sell tickets by means of remote communication (internet, telephone etc). \n\n [Previous page   \n Personal Management Licences](/licensees-and-businesses/guide/page/personal-management-licences)  [Next page   \n External Lottery Managers and service providers](/licensees-and-businesses/guide/page/external-lottery-managers-and-service-providers) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1939", "section": " External Lottery Managers and service providers ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/external-lottery-managers-and-service-providers", "content": " Uncertainty can arise as to whether services provided to societies or local authorities amount to the promotion or facilitation of a lottery, in which case the provider needs an external lottery manager (ELM) licence if they are to avoid committing an offence, or instead amount to the provision of services which do not amount to promotion or facilitation, in which case no licence is needed. The following paragraphs give some guidance on the distinction. But anyone who is uncertain whether the services provided require the provider to hold an ELM licence should contact the Commission for advice. \n\n Under  [section 252 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252)  , a person promotes a lottery if they make or participate in making the arrangements for a lottery. It says further that a person promotes a lottery in particular if they: \n\n* make arrangements for the printing of tickets\n* make arrangements for the printing, publication and distribution of promotional material\n* make arrangements to advertise a lottery\n* invite an individual to participate in a lottery\n* sell or supply tickets\n* offer to sell or supply tickets\n* use premises for the purpose of allocating prizes or for any other purpose connected with the administration of a lottery.\n\n Promotional material is defined as a document that advertises, invites participation, contains information about how to participate, or lists winners, in a particular lottery. \n\n A person commits an offence under the Act if they carry out any of these activities on behalf of a society or local authority unless: \n\n* they are an officer, employee or a member of a licensed or registered societyor local authority\n* they are a licensed ELM directed by a society or local authority to run all or part of its lottery.\n\n Under  [section 259 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/259)  , a person facilitates a lottery if they: \n\n* print lottery tickets for a specified lottery\n* print promotional material for a specified lottery\n* advertise a specified lottery.\n\n A person commits an offence of facilitating a society or local authority lottery unless they act in accordance with an operating licence. \n\n Whether or not a person or body carrying out activities on behalf of a society or local authority requires licensing as an ELM will depend on the activities they conduct and whether they amount to either promoting or facilitating a lottery and, if so, the circumstances in which they carry out those activities. For instance companies which print tickets for or which advertise lotteries under direction from licensed or registered societies or licensed ELMs do not themselves require a licence because, although they are facilitating a lottery, they are acting in accordance with a licence held by someone else. \n\n To take another example, direct mailing companies employed by society lotteries may be classed as either a service provider or ELM, depending on the functions they carry out. If their only role is to post tickets to people to participate in the lottery from a list provided by the society or ELM, the Commission does not think they are doing any of the things that fall into the definition above of promoting a lottery. However, where a person or body is responsible for and manages part or all of the lottery and decides issues such as where to target promotional material, sources people to enter the lottery and deals with ticket transactions, they are carrying out functions that are caught by the definition of promoting a lottery and require a licence. \n\n The Commission considers that the Act provides a comprehensive definition of what amounts to promoting or facilitating a lottery for the purpose of determining whether an ELM licence is needed for people or bodies providing services to societies or local authorities. In cases where there is doubt whether or not a person or body is acting in the role of an ELM, the Commission will have regard to the overall management and degree of control of the lottery undertaken by the society and the other party in question. Where the person or body making any of the arrangements for a society or local authority lottery, for example, has control of how the lottery is promoted and managed, the Commission-s view is that they will be acting as an ELM and will need to hold the relevant operating licence issued by the Commission if they are to avoid committing an offence under the Act. \n\n###  Key indicators the Commission uses in reaching a conclusion include:\n\n* who decides how the lottery scheme will operate and when changes to the scheme should be made\n* who controls the promotion, marketing and advertising of the lottery\n* who sells the tickets\n* who pays the prizes\n* who appoints and manages sub-contractors\n* banking arrangements and the process for handling the proceeds of the lottery\n* the contractual agreements between the society and the other party.\n\n [Previous page   \n External Lottery Managers (ELMs)](/licensees-and-businesses/guide/page/external-lottery-managers-elms)  [Next page   \n Remote lotteries](/licensees-and-businesses/guide/page/remote-lotteries) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1940", "section": " Remote lotteries ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-lotteries", "content": " [Section 4 of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/4)  specifies that remote gambling means gambling in which people participate by the use of remote communication including the internet, telephone, television, radio or any other electronic or technological method of communication. Normal letter post is not a form of remote communication for the purposes of the Act. \n\n Societies and local authorities requiring licensing by the Commission and which allow players to participate in their lotteries by means of remote communication will be required to hold a remote lottery operating licence. For example, those accepting payments by telephone, or over the internet, will require a remote operating licence. \n\n Holders of a remote lottery operating licence will be required to comply with the technical standards and the other specific licence conditions and codes of practice issued by the Commission that relate to remote gambling. Only remote lottery operating licence holders that accept more than \u00a3250,000 worth of entries by remote means per year will be required to meet the full testing and third party security audit requirements. The remote technical standards do not apply to holders of an ancillary remote lottery licence. Further details are available on the Commission's website. \n\n Societies registered with licensing authorities that allow people to participate in their lottery by way of remote communication are not required to hold a remote lottery operating licence. \n\n [Previous page   \n External Lottery Managers and service providers](/licensees-and-businesses/guide/page/external-lottery-managers-and-service-providers)  [Next page   \n Gambling Commission licence conditions and codes of practice](/licensees-and-businesses/guide/page/gambling-commission-licence-conditions-and-codes-of-practice) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1941", "section": " Gambling Commission licence conditions and codes of practice ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/gambling-commission-licence-conditions-and-codes-of-practice", "content": " All societies and local authorities licensed by the Commission to run lotteries are required to comply with the specific licence conditions and codes of practice relevant to them. The specific licence conditions are set out at the time a licence is issued. \n\n Some of the licence conditions and requirements of the codes of practice are referred to below. Specific details are contained in the  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)  . \n\n [Previous page   \n Remote lotteries](/licensees-and-businesses/guide/page/remote-lotteries)  [Next page   \n Society and local authority lotteries - proceeds and other monetary limits](/licensees-and-businesses/guide/page/society-and-local-authority-lotteries-proceeds-and-other-monetary-limits) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1942", "section": " Society and local authority lotteries - proceeds and other monetary limits ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/society-and-local-authority-lotteries-proceeds-and-other-monetary-limits", "content": " A society or local authority lottery must apply a minimum of 20% of the gross proceeds of each lottery directly to the purposes of the society or in the case of a local authority a purpose for which the authority has power to incur expenditure. \n\n Up to a maximum of 80% of the gross proceeds of each lottery may be divided between prizes and the expenses of the lottery. \n\n In a single large society or local authority lottery the maximum value of tickets that can be sold is \u00a35 million. The maximum aggregate value of lottery tickets that can be sold in any calendar year is \u00a350 million (pro-rata limit of \u00a331,311,475 in 2020). \n\n The maximum prize in a single lottery is \u00a325,000 in the case of a small society lottery and \u00a325,000 or 10% of the proceeds (gross ticket sales), whichever is greater, in the case of a large society or local authority lottery. Therefore, a large society or local authority lottery that sells the maximum number of tickets in a single lottery (\u00a35 million) could award a maximum top prize of \u00a3500,000. \n\n Rollovers are permitted provided the maximum single prize limit is not breached. \n\n Every ticket in the lottery must be the same price and the cost of purchased tickets must be paid to the society before entry into the draw is allowed. \n\n There is no maximum price of a lottery ticket. \n\n No lottery organised by a large society or local authority may operate in such a way that a player can win a prize greater than the statutory prize limit of \u00a3500,000. \n\n No lottery organised by a large society or local authority may be linked to any other lottery in such a way that a person who wins a prize in one also wins a prize in another, unless the aggregate of those prizes is less than or equal to the statutory prize limit of \u00a3500,000. \n\n Where separate lotteries have a feature that allows a player to win a larger prize than the statutory maximum of \u00a3500,000 by selecting the same numbers in different lotteries and these lotteries are decided by the same draw, no advertisement or other marketing of the lotteries may refer to this feature. A lottery cannot be linked to a prize competition or free draw if the maximum amount which a person can win is more than \u00a3500,000 in aggregate. \n\n Where separate lotteries have a feature that allows a player to win a larger prize than the statutory maximum of \u00a3500,000 by selecting the same numbers in different lotteries and these lotteries are decided by the same draw, no advertisement or other marketing of the lotteries may refer to this feature. A lottery cannot be linked to a prize competition or free draw if the maximum amount which a person can win is more than \u00a3500,000 in aggregate. \n\n [Previous page   \n Gambling Commission licence conditions and codes of practice](/licensees-and-businesses/guide/page/gambling-commission-licence-conditions-and-codes-of-practice)  [Next page   \n Information to lottery players: proceeds and prizes](/licensees-and-businesses/guide/page/information-to-lottery-players-proceeds-and-prizes) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1943", "section": " Information to lottery players: proceeds and prizes ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/information-to-lottery-players-proceeds-and-prizes", "content": " Social responsibility codes attached to all lottery operating licences include a requirement to take account of the Commission-s guidance on providing information to lottery players about how proceeds are used and the likelihood of winning a prize and how those prizes are allocated.\u202f This information must be available prior to participating in a lottery. \n\n Further information about these requirements can be found in the Commission-s guidance  [Information to lottery players: proceeds and prizes](/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes)  . \n\n This requirement is in addition to the current provision in social responsibility code (4.3.1), which requires all society and local authority lottery licensees to publish annually the proportion of lottery proceeds (as a percentage) returned to the purposes of the society or local authority, in the previous calendar year. This should be through either their annual report, lottery page of their society or local authority website or any other means appropriate to the size and scale of the organisation. \n\n [Previous page   \n Society and local authority lotteries - proceeds and other monetary limits](/licensees-and-businesses/guide/page/society-and-local-authority-lotteries-proceeds-and-other-monetary-limits)  [Next page   \n Ticket information](/licensees-and-businesses/guide/page/ticket-information) \n\n---\n\n Last updated: 7 June 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1944", "section": " Ticket information ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ticket-information", "content": " All tickets in a society lottery or local authority lottery licensed by the Commission or society lottery registered with a local authority must state: \n\n* the name of the society on whose behalf the lottery is being promoted\n* the price of the ticket\n* the name and address of the member of the society responsible for the promotion of the lottery. In the case of a small society lottery run under local authority registration the name and address of the ELM if there is one may be given as an alternative\n* the date of the draw, or the means by which the date may bedetermined\n* the fact, where that is the case, that the society is licensed by theCommission\n* the website address of the Commission, if licensed by the Commission.\n\n Tickets that are issued through a form of remote communication or any other electronic manner must specify the information above to the purchaser of the ticket and ensure that the message can be either retained (saved) or printed. \n\n [Previous page   \n Information to lottery players: proceeds and prizes](/licensees-and-businesses/guide/page/information-to-lottery-players-proceeds-and-prizes)  [Next page   \n Sale of tickets](/licensees-and-businesses/guide/page/sale-of-tickets) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1945", "section": " Sale of tickets ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/sale-of-tickets", "content": " Tickets in society and local authority lotteries promoted under licence from the Commission must not be sold to anyone in a street. \n\n"}
{"id": "1946", "section": " Sale of tickets ", "subsection": "Where tickets may be sold", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/sale-of-tickets", "content": " They can be sold: \n\n* by a person in a static structure such as a kiosk or display stand\n* from a shop premises in a street, or,\n* door to door.\n\n For this purpose a \u2018street- includes any bridges, road, lane, footway, subway, square, court, alley or passage (including passages through enclosed premises such as shopping malls) whether a thoroughfare or not. Society lotteries and/or the responsible ELM must also ensure that they have any necessary local authority permissions, such as a street trading licence. The Commission has recommended to licensing authorities that they also apply this restriction to small society lotteries. Small societies should check with the licensing authority they are registered with. \n\n Lottery tickets must not be sold to, or by, those under the age of 16. \n\n Society lottery tickets may be sold from vending machines. These machines may be sited anywhere that a society lottery ticket can be sold, as mentioned previously. \n\n They are not subject to restrictions on the number that can be sited and no licence is required to site or supply them. However, licensed operators (societies and/or ELMs) must ensure that they fulfil their social responsibility duties under the licence conditions and codes of practice in respect of preventing underage play and problem gambling. In the case of lottery ticket vending machines the operator may wish to ensure that the machine is located in a supervised area or that some other arrangements are put in place to prevent underage and problem gambling. \n\n To minimise the risk of fraud, societies licensed by the Commission should adopt one or more of the following measures when sending unsolicited mailings of lottery tickets: \n\n* prohibit the unsolicited mailing of lottery tickets to non-members of the promoting society\n* limit the value of tickets sent to any one address which is not that of a member of the promoting society to \u00a320\n* maintain records of tickets distributed and not returned. The Commission recommends that these records should include details of the address to which the tickets have been sent, their total value and their serial number. Information on unsold tickets not returned by the date of the lottery draw should be retained for at least six months.\n\n Society lottery operator licences (remote and non-remote) from the Commission allow societies to sell lottery tickets within Great Britain (England, Scotland, and Wales). If you wish to sell lottery tickets outside of Great Britain you will need to check the laws that apply in that jurisdiction. \n\n [Previous page   \n Ticket information](/licensees-and-businesses/guide/page/ticket-information)  [Next page   \n Financial requirements](/licensees-and-businesses/guide/page/financial-requirements) \n\n---\n\n Last updated: 18 January 2023 \n\n Show updates to this content  Formatting issue corrected. Content has not been amended. \n\n"}
{"id": "1947", "section": " Financial requirements ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/financial-requirements", "content": " For society and local authority lotteries promoted under licence from the Commission, accounting records must be retained for a minimum of three years from the date of any lottery to which they relate and they must be made available for inspection by the Commission on request. These records must contain, in respect of each lottery, details of the: \n\n* the total proceeds\n* the amount allocated to prizes\n* the amount of proceeds allocated to expenses, and details of those expenses\n* the amount applied directly to the purposes of the society or the purposes for which the local authority has power to incur expenditure as the case may be\n* the number of sold and unsold tickets in each lottery.\n\n Where the cumulative proceeds of lotteries promoted by a society or local authority exceed \u00a31,000,000 in a calendar year, the Commission must be sent a written confirmation from a statutory auditor that the proceeds of those lotteries have been fully accounted for in annual audited accounts. Such confirmation must be provided within ten months of the end of the period to which the accounts relate. \n\n A statutory auditor is someone who is eligible for appointment as a company auditor under section 1210 of the Companies Act 2006 but is not, in the case of a society:   \n **a)**  a member of the society   \n **b)**  a partner, officer or employee of such a member   \n **c)**  a partnership of which a person falling within (a) or (b) is a partner. \n\n [Previous page   \n Sale of tickets](/licensees-and-businesses/guide/page/sale-of-tickets)  [Next page   \n Lottery submissions](/licensees-and-businesses/guide/page/lottery-submissions) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1948", "section": " Lottery submissions ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lottery-submissions", "content": " Every society and local authority licensed by the Commission must provide a submission for each lottery. This must show the total proceeds and how they have been distributed between prizes and expenses and the amount applied directly to the society-s purposes, or purpose for which the local authority has power to incur expenditure. \n\n A licensed society-s or local authority-s submission must be sent to the Gambling Commission no later than three months after the date of the lottery draw or in the case of an instant (scratchcard) lottery within three months of the last date on which tickets in the lottery were on sale. At the time it is submitted each submission must be verified by a Personal Management Licence holder, a qualified person in the case of a small scale operator or the person (in the case of societies) named on the lottery tickets as being responsible for the promotion of the lottery. \n\n Lottery submissions should be completed online through the Commission-s  [eServices portal (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices)  . Guidance on how to complete a lottery submission is available throughout the online system. \n\n Every society registered with a local authority to run small society lotteries must submit a statement providing the following information: \n\n* the date on which tickets were available for sale or supply and the date of the draw\n* the total proceeds of the lottery (remote and non-remote)\n* the amounts deducted by promoters of the lottery in providing prizes, including rollovers\n* the amounts deducted by the promoters of the lottery in respect of costs incurred in organising the lottery\n* the amount applied directly to the purpose for which the promoting society is conducted or for which the local authority has power to incur expenditure (at least 20% of the gross proceeds)\n* whether any expenses incurred in connection with the lottery were not paid for by deduction from the proceeds, and, if so, the amount of expenses and the sources from which they were paid.\n\n A registered society-s statement must be sent to the local authority within three months beginning on the day the draw (or last draw) in the lottery took place. It must be signed by two members of the society appointed in writing for that purpose by the society-s governing body and accompanied by a copy of that appointment. \n\n [Previous page   \n Financial requirements](/licensees-and-businesses/guide/page/financial-requirements)  [Next page   \n Social responsibility](/licensees-and-businesses/guide/page/social-responsibility) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1949", "section": " B3A lottery machines ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b38-lottery-machines", "content": " [Section 235(2)(d) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/235)  and Regulations under that section define a B3A machine as one where the results of the lottery are determined by the machine and/or the machine displays the results of the lottery without an interval of at least one hour between the sale of the ticket and the announcement of the result. These machines can only be sited in a members- club or miners- welfare institute holding a club gaming or club machine permit issued by the licensing authority. Clubs and institutes are entitled to site one category B3A machine on the premises. \n\n [Previous page   \n Social responsibility](/licensees-and-businesses/guide/page/social-responsibility)  [Next page   \n Proceeds and profits](/licensees-and-businesses/guide/page/proceeds-and-profits) \n\n---\n\n Last updated: 17 October 2022 \n\n Show updates to this content  'B38 lottery machines' header changed to be 'B3A lottery machines'. No further content was added or amendmented within this advice. \n\n"}
{"id": "1950", "section": " Proceeds and profits ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/proceeds-and-profits", "content": " [Section 254 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/254)  clarifies what is meant by \u2018proceeds- and \u2018profits- of alottery. \n\n \u2018Proceeds- are the total amount paid for tickets before any deductions. \n\n \u2018Profits- are the amount of proceeds less any deductions for prizes, rollovers, and reasonable expenses incurred in connection with running the lottery. \n\n [Previous page   \n B3A lottery machines](/licensees-and-businesses/guide/page/b38-lottery-machines)  [Next page   \n Misusing profits of lotteries](/licensees-and-businesses/guide/page/misusing-profits-of-lotteries) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1951", "section": " Misusing profits of lotteries ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/misusing-profits-of-lotteries", "content": " Under  [section 260 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/260)  it is an offence to use or permit profits from a large society or local authority lottery to be used for any purposes other than for the purpose for which the lottery was permitted or promoted.  [Section 261 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/261/enacted)  applies the same offence to small society lotteries. \n\n [Previous page   \n Proceeds and profits](/licensees-and-businesses/guide/page/proceeds-and-profits) \n\n---\n\n Last updated: 23 February 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1952", "section": " Scope ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-scope", "content": " The group-s function is to approve the destination of monies paid as part of regulatory settlements and to approve applications to be added to the approved LCCP RET list. \n\n"}
{"id": "1953", "section": " Scope ", "subsection": "Regulatory Settlement funds", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-scope", "content": " The group's scope for Regulatory Settlement funds includes: \n\n* the consideration of the destination for those parts of regulatory settlements which do not relate to identified victims and thus the monies are to be directed for socially responsible purposes\n* approvals in response to operator proposals in relation to destinations. These proposals are normally considered after the regulatory settlement amount has been agreed by the Gambling Commission and publicly announced\n* the consideration of destinations / proposals for pre-approval in principle, to be referenced in the event that they are proposed by an operator in the future, or where an operator requests assistance on an approvable destination.\n* have any role in setting the amount which the Commission may approve as sufficient by way of divestment, payment in lieu of financial penalty or Commission-s costs of investigation\n* agree the divestment of funds to victims (this may be completed during the enforcement process and may be done voluntarily by operators outside a regulatory settlement)\n* have powers of commissioning or procurement, and does not manage money nor is accountable for spend.\n\n The group acts in accordance with the Commission-s Statement of Principles for Determining Financial Penalties, and particularly, the following extract: \n\n###  Payments in lieu of financial penalties\n\n *2.14. Payments made in lieu of a financial penalty as part of a regulatory settlement do not need to be paid into the Consolidated Fund as financial penalties imposed under section 121 do. As a result there is more flexibility about how such monies may be used. However, The Commission will apply the following principles in approaching such agreed payments:* \n\n* The Commission reserves the power to approve the destination of monies paid as part of a regulatory settlement\n* Operators must not generate positive publicity from the settlement\n* Payments need to be demonstrably over and above 'normal' RET contributions\n* Where practicable, the operator should return money to any identified victims\n* If victims cannot be identified or there are no victims, the monies should be given to charity for socially responsible purposes\n* Socially responsible purposes would include purposes which address gambling related harm or in some way promotes one or more of the licensing objectives\n* where payments are made with the aim of addressing gambling-related harm, the presumption is that the money would be paid to GambleAware (formerly Responsible Gambling Trust) to be used for specific agreed purposes that accelerate their commissioning plans\n* Operators should have no interest in organisations who will receive divested funds\n* There should be meaningful evaluation of the effectiveness of projects or research funded by a specific regulatory settlements\n* Research findings must be made public to help raise standards\n* Clear timeframes should be set for payment of monies and for delivery of work paid for from those monies.\n\n In applying the above principles, the Commission takes into account the following points, where relevant: \n\n* where payments are made with the aim of addressing gambling harms, the funds should accelerate progress against existing structures to reduce gambling harms\n* the operator must make the offer to direct funds under the current  [Licensing Compliance and Enforcement policy statement](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)  , but may initially make a proposal which seeks Commission input on what destinations they would consider approvable, consistent with the approach set out in the current  [Statement of Principles for Determining Financial Penalties](/policy/statement-of-principles-for-determining-financial-penalties)\n* approvals will track and take account of the potential for overlap of funding of projects or programmes of work with funding or commissioning from other organisations (where known)\n* it will normally be more effective to use one-off payments for projects or programmes of work that will not require ongoing funding\n* the body to be in receipt of the funds must be willing to accept the money with clear associated paperwork that the monies are part of a settlement in lieu of financial penalty, not a voluntary donation.\n"}
{"id": "1954", "section": " Scope ", "subsection": "Applications to join the LCCP RET list", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-scope", "content": " The group's scope for applications to join the LCCP RET list includes consideration of the application received, assessing criteria has been met through: \n\n* evidence of appropriate governance through independent oversight or regulation\n* evidence that they are signed up to deliver or commission one or more of the functions of research, prevention or treatment to reduce gambling harms\n* a commitment to delivering aspects or actions of reducing gambling harms against a set timetable, within existing collaborative structures and to full but proportionate evaluation processes\n* organisations seeking to be on the approved list for treatment should be part of the existing National Gambling Treatment Service, and/or part of existing NHS England, Scotland or Wales mental health or addiction services and registered with the CQC, or the Care Inspectorate Wales or Scotland.\n* assessing organisations periodically, to ensure that the organisation still meets the criteria to be on the LCCP RET list.\n\n The group does not: \n\n* have any role in deciding which organisations on the LCCP RET list gambling businesses contribute to and has no influence in facilitating financial contributions elsewhere\n* have powers of commissioning or procurement, and does not manage money nor is accountable for spend.\n\n [Previous page   \n Social Responsibility Funds Group - Terms of Reference](/licensees-and-businesses/guide/social-responsibility-funds-group-terms-of-reference)  [Next page   \n Membership and attendance](/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-membership-and) \n\n---\n\n Last updated: 28 February 2023 \n\n Show updates to this content  Third bullet in 'Applications to join the LCCP RET list' updated as the National Strategy to Reduce Gambling Harms ran until April 2022. \n\n"}
{"id": "1955", "section": " Membership and attendance ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-membership-and", "content": " The group-s membership is as follows: \n\n* Executive Director \u2013 Research & Policy (Chair)\n* three other members at Director and/or Head of or above.\n\n A minimum of two members is required for the meeting to be quorate. Deputies may attend where necessary and will be approved by the members of the group prior to the meeting. \n\n The Chair can nominate another member to chair the meeting in their absence. \n\n A member of the legal team will attend to provide legal advice, including on application of the Gambling Commission-s Statements of Principles and Policies, but is not a member of the group. \n\n Other employees of the Commission or advisers may be requested by the Committee to attend meetings to assist with discussions on any particular matter. \n\n Any member of the group or attendee must declare any involvement in any proposed recipient, or regulatory process which has led to a particular regulatory settlement to be discussed at the group. Where the group identifies a possible a conflict of interest, or perception of bias due to this involvement, that attendee will be asked to leave the meeting for the relevant decision. \n\n [Previous page   \n Scope](/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-scope)  [Next page   \n Meetings and decision-making](/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-meetings-and-decision) \n\n---\n\n Last updated: 5 May 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1956", "section": " Meetings and decision-making ", "subsection": "Meetings", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-meetings-and-decision", "content": " The Group will meet at least quarterly, or more frequently if required. \n\n The Group can also review proposals by correspondence at the discretion of the Chair. \n\n Meetings can take place in person, by telephone or by video-conference \n\n"}
{"id": "1957", "section": " Meetings and decision-making ", "subsection": "Decision-making", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-meetings-and-decision", "content": " The Governance Team will record decisions made and actions agreed. \n\n Externally, the information on the decisions for both LCCP RET approval and destinations of regulatory settlements approved and actioned will be published at least annually. \n\n The group may escalate issues to Executive Team where appropriate or where the group is deadlocked. \n\n [Previous page   \n Membership and attendance](/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-membership-and)  [Next page   \n Appeals and review](/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-appeals-and-review) \n\n---\n\n Last updated: 5 May 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1958", "section": " Appeals and review ", "subsection": "Appeals", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-appeals-and-review", "content": " Applicants may appeal decisions made by this group, providing a written appeal is received within 28 days of the communication of the original decision. The appeal will be considered by a panel of two Commissioners who have had no previous involvement with the application. The appeal will be a paper process only. \n\n"}
{"id": "1959", "section": " Appeals and review ", "subsection": "Review", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-appeals-and-review", "content": " These terms of reference will be reviewed by the Executive Team annually. \n\n [Previous page   \n Meetings and decision-making](/licensees-and-businesses/guide/page/social-responsibility-funds-group-terms-of-reference-meetings-and-decision) \n\n---\n\n Last updated: 5 May 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1960", "section": " Sports Betting Intelligence Unit terms of reference ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/sports-betting-intelligence-unit-terms-of-reference", "content": " The aim of the Gambling Commission (the Commission) is to make gambling fairer and safer  [1](#ref-1)  . Our five strategic priorities are to deliver this vision are to: \n\n* protect the interests of consumers\n* prevent harm to consumers and the public\n* raise standards in the gambling market\n* optimise returns to good causes from lotteries\n* improve the way we regulate.\n\n In the summer of 2009 the Department for Digital, Culture, Media and Sport (DCMS) established a Sports Betting Integrity Panel (the Panel), bringing together experts from the betting industry, the police, players, fans, Sports Governing Bodies (SGBs), the legal profession and the Commission. The aim of the Panel was to make recommendations as to the design and implementation of an integrated strategy to uphold integrity in sport and associated betting. \n\n One set of the recommendations of the Panel-s report concerned the Commission, building on its existing work to establish a Sports Betting Intelligence Unit (SBIU). The Commission welcomed this recommendation and the SBIU became operational in 2010. \n\n The primary role of the SBIU is to contribute to the Commission-s strategic priorities. It will do this by supporting and facilitating collaboration across operators and other agencies concerned with raising standards in relation to sports betting integrity. It also strives to foster national and international standards where it is clearly in the interests of British consumers to do so. \n\n This document sets out the terms of reference for the SBIU, based on the recommendations of the Panel and the benefits of our experiences since the unit was formed. \n\n##  Terms of Reference\n\n##  Further information\n\n##  Footnotes - SBIU terms of reference\n\n\n\n---\n\n Last updated: 19 January 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1961", "section": " Sports Betting Intelligence Unit terms of reference ", "subsection": " Terms of Reference", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/sports-betting-intelligence-unit-terms-of-reference", "content": " The SBIU will focus upon collecting and analysing information and intelligence relating to potentially criminal activity in respect of sports betting, where that activity: \n\n* relates to a sporting event that occurred in Great Britain\n* involves parties  [2](#ref-2)  based within Great Britain\n* actively occurred under a Gambling Commission licence .\n\n The SBIU will act as the operational hub of Britain-s Betting Integrity National Platform as set out in Article 13 of the Macolin Convention. \n\n It will help bring together the intelligence efforts of partners and play its part in protecting sports betting from corruption in support of the Sports and Sports Betting Integrity Action Plan and the strategic elements of the  [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents)  : \n\n* the SBIU will develop intelligence to inform investigative decision making on the prosecution or disruption of criminal offences or regulatory action under the Gambling Act\n* where relevant and appropriate, this intelligence may be made available to third parties to assist disciplinary action. This could include, for example, action taken by a Sports Governing Body under a sports rule or by a betting operator against an employee. Other disruptive action may be taken by any of the parties. The intelligence will also inform strategic analysis on sports betting integrity issues\n* the SBIU will develop specific intelligence on individual events and/or individuals. It will not undertake general, pre-emptive monitoring of betting markets or sporting events. This remains the role of betting operators and sports governing bodies respectively\n* the SBIU will provide bespoke support to international tournaments where relevant. More information can be found in  [\u2018Protecting Betting Integrity-](/licensees-and-businesses/guide/protecting-betting-integrity)  [3](#ref-3)  .\n* the SBIU will contribute to debriefings of sports betting integrity cases conducted by the Commission and partners to develop and share knowledge, working practices and techniques.\n"}
{"id": "1962", "section": " Sports Betting Intelligence Unit terms of reference ", "subsection": " Further information", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/sports-betting-intelligence-unit-terms-of-reference", "content": " If you would like more information about the SBIU please consult the Commission-s website or contact the Commission on their general enquiry line on 0121 230 6666. \n\n If you have information concerning illegal gambling activity that you would like to report please contact the Commission on our confidential intelligence line on 0121 230 6655. \n\n"}
{"id": "1963", "section": " Sports Betting Intelligence Unit terms of reference ", "subsection": " Footnotes - SBIU terms of reference", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/sports-betting-intelligence-unit-terms-of-reference", "content": " 1  [Gambling Commission strategy 2018 - 2021](https://assets.ctfassets.net/j16ev64qyf6l/1GBL4oxzfZHLnW6hha6Ixh/f6f50060887d969dfbfa0c4ff6ff3600/Strategy-2018-2021.pdf) \n\n 2  Examples of \u2018Parties- could include participants as defined by a sports governing body, employees of a betting operator, employees of a TV or telecoms company etc \n\n 3  Additional information for event organisers can also be found in the Governments  [Gold Framework (opens in a new tab)](https://www.gov.uk/government/publications/gold-framework-2018-edition) \n\n"}
{"id": "1964", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/sports-betting-intelligence-unit-terms-of-reference", "content": "* [Sports Betting Intelligence Unit terms of reference](#)\n* [Terms of Reference](#terms-of-reference)\n* [Further information](#further-information)\n* [Footnotes](#footnotes-sbiu-terms-of-reference)\n\n [Print this guide](#) "}
{"id": "1965", "section": " Protecting betting integrity - May 2019 ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " The Gambling Commission (the Commission) was set up under the Gambling Act 2005 to regulate commercial gambling in Great Britain. We are committed to keeping crime out of gambling, ensuring gambling is conducted fairly and openly, and the vulnerable protected from harm or exploitation by gambling. \n\n We are also committed to raising standards in relation to sports betting integrity, as outlined in our  [corporate strategy](/about-us/transparency/strategy-plans-progress-and-reports/strategy-plan)  \u2018Making Gambling Safer and Fairer. \n\n This document summarises the Commission-s policy and approach to protecting betting integrity, which is primarily concerned with sports betting. It should be stated that the principles within this document also apply to betting on non-sporting events; for example,the winners of film awards or outcomes of TV talent competitions. \n\n The integrity of betting, given its scale and popularity with the British public, is important to maintain and protect. Consumers must have confidence and belief that when they place bets, they are doing so on markets that are fair, free from betting related corruption and with British licensed operators that are effective in managing risk. \n\n Given the global nature of sport and gambling, we also need to understand international influences on sport, betting and communications if we are to fully realise and manage the current and emerging risks. \n\n There is evidence from abroad of increasingly sophisticated and organised criminal activity related to the provision of illegal betting and manipulation of sports results. Intelligence suggests that these criminal groups reportedly view match fixing and betting corruption as a less risky criminal activity compared to other offences such as drug smuggling or people trafficking. \n\n There have been incidents of corruption in the UK but these seem to generally be opportunistic rather than linked to organised crime. Based on current evidence, we believe that the risks of systemic corruption of sports betting and sports activities in the UK are currently less than that experienced in other jurisdictions. However, we are aware that we cannot assume that this position will be maintained. We know the impacts of such corruption would have a significant detrimental impact to the interests of the public, the ethical and commercial interests of sport and the betting industry and would harm Great Britain-s reputation as a safe place to bet and host sports competitions. \n\n It is expected there will continue to be situations where individuals seek to profit from betting by using insider knowledge or by choosing to ignore the rules of their sport or the terms of their employment. These infringements cannot be ignored, though it will notalways be appropriate to prosecute these persons through the Criminal Justice System. Alternatively, there may be more effective measures which can be taken by sports governing bodies and employers who have legal power to do so. \n\n The threat of \u2018match fixing- (or match manipulation  [1](#ref-1)  ) and corrupted sports betting is an increasingly high profile international issue. The Council of Europe, European Union, Interpol, International Olympic Committee (IOC) and other international sports organisations are actively seeking to address the issue and the presidents of the IOC, FIFA and UEFA have spoken publicly of their concerns. \n\n"}
{"id": "1966", "section": " Protecting betting integrity - May 2019 ", "subsection": "Footnotes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " 1  As defined in the  [Macolin Convention: Manipulation of sports competitions (opens in a new tab)](https://rm.coe.int/CoERMPublicCommonSearchServices/DisplayDCTMContent?documentId=09000016801cdd7e)  means an intentional arrangement, act or omission aimed at an improper alteration of the result or the course of a sports competition in order to remove all or part of the unpredictable nature of the aforementioned sports competition with a view to obtaining an undue advantage for oneself or for others. \n\n##  Background - Protecting betting integrity\n\n##  Our strategy - Protecting betting integrity\n\n##  Effective collaboration\n\n##  Working with betting operators\n\n##  Working with sport\n\n##  Working with other law enforcement agencies\n\n##  International collaboration\n\n##  Managing the threats\n\n##  Appendix 1 - Protecting betting integrity\n\n\n\n---\n\n Last updated: 19 January 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1967", "section": " Protecting betting integrity - May 2019 ", "subsection": " Background - Protecting betting integrity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " The past few years has seen a significant increase in awareness and reporting of sports betting integrity issues, particularly in the higher profile sports, which have been well documented. Evidence of corrupt betting in the UK has been in the main limited to what appear to be discrete cases, opportunistic in nature, rather than being evidence of systematic and systemic corruption. However, we cannot afford to be complacent in thinking that UK sports betting and sport is immune from the continued threats of organised criminal activity. \n\n In 2009, DCMS established a Sports Betting Integrity Panel, drawing together representatives of the betting industry, the police, players, sports governing bodies (SGBs), the legal profession and the Commission to make recommendations on the design and implementation of a collaborative approach to protect the integrity of UK sport and betting. \n\n The Panel-s report, commonly known as the Parry Report, made a series of recommendations, central to which was that the betting industry, sports governing bodies and associations, the Commission and police should commit to activity within their sphere of competency to prevent and deter those posing the threats. In addition, the report recognised how a collaborative approach could maximise the collective impact by working together to deal with the short and longer term issues. The recommendations included establishing the  [Sports Betting Intelligence Unit](/licensees-and-businesses/guide/sports-betting-intelligence-unit-sbiu)  within the Commission to deal with reports of betting-related corruption. \n\n Building on outcomes of the Parry Report, the Sports Betting Integrity Forum (SBIF) was established in 2012 to develop Britain's approach to protecting sport and sports betting against the risks to integrity. It brings together representatives from sports governing bodies, betting operators, sport and betting trade associations, law enforcement and gambling regulation. The Forum is part of Britain's national platform to address the risks of match-fixing and threats to sports betting integrity. \n\n The purpose of the Forum is to support and coordinate partners' individual and collective efforts in developing and implementing the  [Sport and Sports Betting Integrity Action Plan (PDF) (opens in a new tab)](https://www.sbif.uk/assets/files/Sport-and-Sports-Betting-Integrity-Action-Plan-2021.pdf)  (SBI Plan) which sets out the UK-s strategy for protecting integrity in sport and sports betting. The Forum keeps pace with the increasing complexities, such as international influences, focusing on prevention, disruption and deterrents. This approach reflects the belief that match-fixing presents a major and continuing challenge for the governance, culture, reputation and operational capabilities of sports and sports betting operators. The Commission is lead partner on the SBIF. \n\n The UK has also signed the Council of Europe-s Macolin Convention, which sets out the framework for managing risks associated with the manipulation of sporting events across Europe and beyond. In line with this framework, the SBIU and the SBIF form Britain-s national platform for managing betting integrity. The Commission represents the UK on the Council of Europe-s  [Group of Copenhagen (opens in a new tab)](https://www.coe.int/en/web/sport/network-of-national-platforms-group-of-copenhagen-)  , the network of national platforms which collaborates in the fight against betting integrity at an international level. \n\n"}
{"id": "1968", "section": " Protecting betting integrity - May 2019 ", "subsection": " Our strategy - Protecting betting integrity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " The Commission remains committed to sustaining the national approach to managing betting integrity as defined in the SBI Plan. We will continue to work with partners and stakeholders in the betting industry, sport (including but not limited to SGBs, player associations and industry bodies) and law enforcement agencies to identify the vulnerabilities, support preventative action and strengthen the deterrents to corruption in betting. The collective objective is to prevent and discourage involvement in betting integrity issues by understanding the opportunities to subvert existing controls and making it more likely that those involved can be identified and appropriate sanctions imposed. \n\n To achieve this goal and support international efforts to combat the threats we are engaged with European and international efforts to develop effective operational collaborations. \n\n The Commission sees itself playing an important role through the continual development of the Sports Betting Intelligence Unit (SBIU), working in collaboration with partner organisations to identify the corruptors and corrupted. We aim to identify the longer term threats and to implement approaches that prevent and deter those that pose the greatest risk. To achieve this goal, we have established effective operational cooperation with our partners to maintain our understanding of the scale and scope of the threats presented to UK interests. \n\n The Commission will work on the principle of being risk-based and proportionate in determining the focus and scale of our activity. \n\n Whilst any lack of integrity related to how an event is managed will detract from the fairness and openness of that event and the interests of the sport involved, the Commission-s focus will be upon integrity matters directly related to betting. Specifically, where the outcome of an event has been influenced with the intention of benefiting through betting on it or where misuse of information is used when placing a bet. This includes making an assessment to consider if the offence of cheat has been committed. \n\n The Commission understands the importance of upholding betting integrity to sporting bodies, the betting industry and to the public. It is familiar with methods used in other countries to promote betting integrity such as restricting the types of bets offered or approving sports governing bodies- rules before allowing betting on those sports. The Commission has the power to impose such restrictions. However, the Commission does not consider, based on the available evidence, that such intrusive or resource intensive methods are warranted or would be effective in Great Britain, although we will continue to monitor developments in this area. \n\n"}
{"id": "1969", "section": " Protecting betting integrity - May 2019 ", "subsection": " Effective collaboration", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " We will work with partners to establish effective information exchange arrangements and promote the effective use of information to enable SGBs, betting operators and law enforcement, both nationally and internationally, to gain a better understanding of the risks faced and the options to manage those risks. The SBIU will act as the UK-s information and intelligence gateway. \n\n We will encourage and where appropriate facilitate sports governing bodies and betting operators to have effective direct agreements on joint working. \n\n Memorandums of Understanding (MOUs) that set out how we will work together are in place where appropriate with some organisations. The Commission will continue to review MOU requirements to sustain current agreements and initiate new ones as and when deemed necessary. \n\n"}
{"id": "1970", "section": " Protecting betting integrity - May 2019 ", "subsection": " Working with betting operators", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " The Commission will sustain its engagement with British licensed operators and others to maintain effective information exchanges. We will ensure that operators have appropriate clarity as to the work of the SBIU and the requirements of the Commission as to assurance that their controls are effective as set out in the  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)  . We will continue to work with betting operators- associations and trade bodies and other regulators on a national and international basis and will seek feedback as to how our national approach can be improved. \n\n As the regulator, the Commission is keen to emphasise that it is the primary responsibility of licensed operators to identify and mitigate the threats to the licensing conditions. We have an expectation that operators will comply with the conditions and have in place mechanisms to identify and act to protect their customers (and their own commercial) interests. \n\n The Commission considers  [licence condition 15.1.1](/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences)  to be of particular importance in this context. In summary this is the requirement for betting operators to share information on suspicious activity with the Commission. A copy of the wording of this licence condition can be found at appendix 1. We expect operators to have in place systems and procedures to identify suspicious or unusual betting patterns which will enable them to report relevant information to the Commission and to SGBs. \n\n The Commission will share information with relevant third parties to meet its statutory duties and only when legally allowed under relevant Data Protection law. This information may be of a general or specific nature that could be used to mitigate emergent risks and promote good practice, recognising the constraints of confidentiality. \n\n"}
{"id": "1971", "section": " Protecting betting integrity - May 2019 ", "subsection": " Working with sport", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " The Commission has established good working relationships with many sporting bodies. We will continue to build new relationships with organisations seeking to take steps to preserve the integrity of their sport. This includes those with whom we may have had limited or no previous engagement or where we consider the risks to be greatest. \n\n We will encourage and facilitate sport governing bodies to share information with us and with operators about suspicious sporting activity possibly related to betting integrity in order to offer support and help decide on the most appropriate course of action. \n\n We will work with and offer expertise to sports and betting operators, as befits our capability and resource constraints to share good practice and expertise. We will work to understand what education programmes, rules or codes are in place regarding participants betting and the sanctions that can be applied if these are breached. \n\n Where appropriate, we will share with sport governing bodies information about our investigative techniques and procedures to help sports bodies build up their capacity to uphold their own rules and conduct investigations on issues relating to their sport. \n\n We will where appropriate disclose information gathered by the Commission investigations to assist Sports Governing Bodies in applying their disciplinary codes. We will do this in line with the requirements the relevant Data Protection Legislation. \n\n We will explore with SGBs, sports organisations and relevant others (for example, the Sports Betting Group, the Professional Players Federation, UK Sport etc) opportunities for the facilitation of the sharing of best practice. \n\n SBIU will also work with event organisers to  [provide bespoke support for international tournaments hosted in Great Britain](/licensees-and-businesses/guide/protecting-betting-integrity)  . \n\n"}
{"id": "1972", "section": " Protecting betting integrity - May 2019 ", "subsection": " Working with other law enforcement agencies", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " Sports betting investigations can be complex and resource intensive. The Commission recognises the competing priorities and operational challenges faced by law enforcement agencies. In circumstances where the scale and scope of the criminal activity related to sports betting integrity is considered to be of a serious nature then the Commission will engage with law enforcement agencies to discuss them adopting investigations, with Commission support and expertise. \n\n The Commission will continue to raise awareness of the threats and indications of sports betting corruption, the work of the Commission and the support it can offer police and law enforcement. Betting integrity cases often involve parties from a wide geographical range and therefore determining the best route for an investigation to take can prove problematic. \n\n The Commission has working relationships with the National Police Chief-s Council (NPCC) and Police Scotland and agreements are in place as to how we exchange information and facilitate joint operational activity. We will work with the National Crime Agency (and other agencies) in identifying the strategic threats to UK interests and specifically addressing the threats posed by the activities of organised criminality. We will contribute towards the UK Threat Assessment when requested. \n\n The SBIU will act as the secure intelligence and information portal between the Commission, law enforcement and other agencies. We will continually engage with and encourage these to identify, collect and share information and intelligence with us on potential betting integrity issues and promote the Commission as providing potential opportunities to add value to their work. \n\n"}
{"id": "1973", "section": " Protecting betting integrity - May 2019 ", "subsection": " International collaboration", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " Gambling and sport are global, multi million pound industries increasingly commercially linked, for example via ownership and sponsorship arrangements. They are promoted by modern technologies and advertising linking the excitement of sport with that of betting. Proliferation of the interest in and betting on sport has been assisted in the growth of internet use, ever increasing means for communications and 24/7 global access to both betting and broadcasting of coverage of sporting events. \n\n Whilst Britain will remain our primary focus, we recognise that British betting and sport is not immune to influence from external sources and domestic activities can in turn influence events elsewhere. As betting operators and sport have become increasingly globalised by virtue of changing organisations- scope and technology, so has organised crime. The evidence of organised crime groups infiltrating sport for betting corruption purposes both in Europe and in Asia indicates the need to ensure that we are communicating and collaborating with international stakeholders specifically to ensure British interests are protected. \n\n The Commission has neither the remit nor the resource to investigate this international criminality. However, in addition to establishing effective relationships with UK law enforcement agencies we will sustain our engagement with Interpol and Europol and support other foreign law enforcement investigations agencies as appropriate as an intelligence gateway to link them up with others. \n\n Many of the recent international developments have a positive impact for the Commission and others. For example, the Macolin Convention has developed engagement and cooperation between countries in the fight against corruption in Europe and beyond. It offers the prospect of strategies, and operational frameworks that will foster greater information, intelligence exchange and operational collaboration. The Commission and DCMS has been and will be involved in the development of these opportunities as necessary to ensure UK interests are represented. \n\n The regulatory landscape is rapidly changing as countries review and revise their policies with regards to the acceptability of gambling and in particular sports betting. The regulation of gambling is becoming more globally linked through inter regulator contacts, information exchange MoUs and mechanisms and the work of associations such as the Gaming Regulators International Forum (GREF) and International Association of Gaming Regulators (IAGR). We also work closely with the Council of Europe and European Union. \n\n The Commission will engage through these channels to identify and address the threat of corrupt sports betting and will provide information and intelligence it considers appropriate to other regulators and national platforms. \n\n Similarly sport and the betting industry are recognising the international dimensions to addressing the threats to the integrity of their interests. Our engagement with such organisations is being widened to international sports federations or organisations (for example the International Olympic Committee) and international gambling / betting associations. These are both a valuable source of information and potential recipient of information from the Commission subject to the appropriate safeguards. \n\n"}
{"id": "1974", "section": " Protecting betting integrity - May 2019 ", "subsection": " Managing the threats", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " The Commission will gather intelligence and information to assess what potential offences may have been committed to decide on the proportionate and appropriate response and action. This will include who is best placed to address the offences and what actions or investigations can be carried out simultaneously. \n\n How we do this is set out in the Gambling Commission-s  [Betting Integrity Decision Making Framework](https://assets.ctfassets.net/j16ev64qyf6l/7idXWC0z9DPThoai2pQLdK/3ee8ef2d740b893c3c7361739874d768/Betting-integrity-decision-making-framework.pdf)  . CHANGE THIS ONCE PDF IS CONVERTED. \n\n"}
{"id": "1975", "section": " Protecting betting integrity - May 2019 ", "subsection": " Appendix 1 - Protecting betting integrity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": " The following codes are relevant to this information: \n\n [15.1.1 - Reporting suspicion of offences etc \u2013 non-betting licences](/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences) \n\n [15.1.2 - Reporting suspicion of offences etc \u2013 betting licences](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences) \n\n"}
{"id": "1976", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity-may-2019", "content": "* [Protecting betting integrity - May 2019](#)\n* [Background](#background-protecting-betting-integrity)\n* [Our strategy](#our-strategy-protecting-betting-integrity)\n* [Effective collaboration](#effective-collaboration)\n* [Working with betting operators](#working-with-betting-operators)\n* [Working with sport](#working-with-sport)\n* [Working with other law enforcement agencies](#working-with-other-law-enforcement-agencies)\n* [International collaboration](#international-collaboration)\n* [Managing the threats](#managing-the-threats)\n* [Appendix 1 - Protecting betting integrity](#appendix-1-protecting-betting-integrity)\n\n [Print this guide](#) "}
{"id": "1977", "section": " Betting Integrity Support for Major Sporting Events ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity", "content": " Sport and sports betting rely upon high standards of integrity. Match-fixing and related betting corruption undermines the ethos, reputation and commercial viability of sports and betting businesses. It can have an impact on the social, political and economic benefits derived from sports and sports betting. It can tarnish the reputation of participants across sport and impact upon the UK-s reputation as a safe environment within which to host sporting events and conduct gambling related business. \n\n The Gambling Commission-s Sports Betting Intelligence Unit (SBIU) can offer support to stakeholders responsible for hosting major events and tournaments in the UK, to help manage the potential risks of match-fixing or other betting integrity issues. \n\n##  Who are the Sports Betting Intelligence Unit?\n\n##  How can the SBIU support tournament organisers?\n\n##  Appendix 1: Managing Betting Integrity\n\n\n\n---\n\n Last updated: 18 January 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1978", "section": " Betting Integrity Support for Major Sporting Events ", "subsection": " Who are the Sports Betting Intelligence Unit?", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity", "content": " The SBIU is a unit within the Gambling Commission which deals with reports of betting-related corruption. While evidence of corrupt sports betting in the UK has so far been limited to what appear to be isolated incidents, it is recognised that there is no room for complacency. \n\n It is important for consumers to have confidence and belief that when a bet is placed with a Gambling Commission licensed betting operator, it is on markets that are fair and free from betting-related corruption. \n\n The SBIU works closely with the betting industry, sport governing bodies, international federations and competition organisers, as well as domestic and international law enforcement agencies to understand potential threats and to help protect the integrity of sport and betting. \n\n The SBIU collects information and develops intelligence about potentially corrupt betting activity. It receives information from various sources including (but not limited to) reports from the betting industry regarding suspicious activity on betting markets, concerns identified by sport governing bodies or tip-offs through the Gambling Commission-s confidential intelligence line. \n\n"}
{"id": "1979", "section": " Betting Integrity Support for Major Sporting Events ", "subsection": " How can the SBIU support tournament organisers? ", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity", "content": " The SBIU can provide advice and support to major event organisers regarding the design of their processes for managing betting integrity risks. The SBIU can also coordinate stakeholder engagement for incidents where criminality is suspected (see reference to the \u2018Triage Process- in the Gambling Commission-s  [Betting Integrity Decision-Making Framework (PDF)](https://assets.ctfassets.net/j16ev64qyf6l/7idXWC0z9DPThoai2pQLdK/3ee8ef2d740b893c3c7361739874d768/Betting-integrity-decision-making-framework.pdf)  and support joint communications strategies. \n\n Unusual and suspicious betting can be an indication of potential match-fixing or other integrity issues. Any betting operators offering services to consumers in Great Britain have to comply with the Gambling Commission-s  [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp)  . This includes  [reporting suspicious betting activity to SBIU](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences)  . \n\n Betting operators may also, on occasion, identify sports participants placing bets in breach of sporting regulations.  [Licence Condition 15.1.2(2)](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences)  obligates Gambling Commission licensed betting operators to share such information with those sport governing bodies named within  [Schedule 6 of the Gambling Act (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/schedule/6/part/3)  . \n\n Any support provided by the SBIU will be proportionate to the profile of the event and the potential risks that exist. The SBIU will work closely with major event organisers and other relevant stakeholders to ensure any agreed processes are fit for purpose. \n\n The SBIU have provided integrity support to numerous major international sporting events including the: \n\n* 2012 Olympic Games\n* Rugby World Cup 2015\n* IAAF Athletics World Championships 2017\n* ICC Cricket World Cup 2019 and UEFA Euro 2020 (football).\n\n On an annual basis the SBIU also works closely with the organisers for major sporting events such as the Six Nations (rugby union), Wimbledon (tennis) and The Open (golf). \n\n Appendix 1 outlines a suite of options for organisers to consider when implementing a strategy for managing betting integrity risks for a major sporting event. It also highlights the type of support and assistance that the SBIU can provide. \n\n"}
{"id": "1980", "section": " Betting Integrity Support for Major Sporting Events ", "subsection": " Appendix 1: Managing Betting Integrity", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity", "content": "###  Actions for consideration by organisers of major international events hosted in the UK\n\n **Action:**  Engagement with the Gambling Commission-s Sports Betting Intelligence Unit (SBIU) as soon as possible prior to the event to discuss integrity support arrangements. \n\n **Notes:**  This will facilitate early planning and discussion regarding key operational aspects such as intelligence collection, information sharing and communications strategies in the event of an integrity incident. \n\n Contact details: \n\n Sports Betting Intelligence Unit:  [sbiu@gamblingcommission.gov.uk](mailto:sbiu@gamblingcommission.gov.uk) \n\n **Action:**  Ensure clear betting rules and regulations are in place. \n\n **Notes:**  Provide clarity around which participants are covered by any rules/regulations/codes that are in place for the event (e.g. athletes, officials, coaches, support staff, friends and family, etc.). \n\n Outline any betting restrictions that apply to participants, define  [misuse of inside information](//assets.ctfassets.net/j16ev64qyf6l/4KPgzbWpVpd5ZPsE444S9F/f4c8a91df1d3e578d698a6fbd24c5a55/Misuse-of-inside-information.pdf)  in the context of your particular sport, ensure participants know what to do in the event of a corrupt approach and are clear on their obligations regarding what type of information to report (and to whom). \n\n Rules and codes should be supported by robust procedures for investigating incidents / allegations, along with a framework of sanctions that can be applied dependent upon the nature and seriousness of the incident (e.g. fines, suspensions, bans, etc.). \n\n Consider how aligned the National Governing Body-s rules are with those of any International Federations also involved in the delivery of the event. \n\n World Rugby-s  [Keep Rugby Onside (opens in new tab)](https://dev.integrity.worldrugby.org/)  is an excellent example of how to manage and promote protecting betting integrity at international level. \n\n###  Actions for consideration by organisers of major international events hosted in the UK\n\n **Action:**  Ensure processes and procedures are in place for managing and sharing information to comply with data protection legislation. \n\n **Notes:**  Various pieces of legislation and accompanying guidance exist to support the sharing of information and personal data within the UK: \n\n* [Data Protection Act 2018 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted)\n* [Guide to the UK General Data Protection Regulation (UK GDPR) | ICO (opens in new tab)](https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/)\n* [Gambling Act 2005 - Section 30 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/30)  and  [Schedule 6 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/schedule/6)\n* [Data Protection Act 2018 - Schedule 1 (Part 2) para.28: Standards of Behaviour in Sport](https://www.legislation.gov.uk/ukpga/2018/12/schedule/1/paragraph/28/enacted)  .\n\n Further practical considerations for event organisers and sports organisations can include the following (non-exhaustive) list: \n\n* Identify a dedicated point of contact to handle information\n* Ensure a documented information governance framework is in place outlining your procedures for securely handling and storing data (more advice on this can be found on the website of the  [Information Commissioner-s Office) (opens in new tab)](https://ico.org.uk/)\n* Establish memoranda of understanding (MOU) and/or information sharing agreements with key partners.\n\n **Action:**  Educate all relevant participants to ensure they understand any integrity regulations that apply to them and the potential consequences of any breaches (not only to themselves but also the reputational damage it could cause to their sport, their fellow athletes/teammates, their families, etc.). \n\n **Notes:**  Keep communications simple and reiterate the key messages. \n\n Keeping an accurate record of when and where education was undertaken is critical for fair and consistent application of the relevant betting rules and regulations. \n\n###  Actions for consideration by organisers of major international events hosted in the UK\n\n **Action:**  Consider preventative options to protect athletes. \n\n **Notes:**  Consideration can be given to the deployment of Integrity Officers at certain venues (e.g. hotels, open training areas, sporting arenas, etc.) where participants might be at a higher risk of exposure to corrupt approaches. \n\n **Action:**  Ensure processes are put in place for participants to report suspicious activity and corrupt approaches. \n\n **Notes:**  Ensure any related policies and obligations are well communicated. Appoint a trusted source to deal with any reports and ensure processes are in place that include protection for those individuals who reporting such concerns. \n\n Ensure education covers not just in-person approaches, but also those via social media and messaging applications, as corruptors can often pose as potential sponsors, agents or fans to initiate conversations with athletes or other sports participants. \n\n **Action:**  Consider conducting a \u2018betting integrity risk assessment- to determine key threats to your event. \n\n **Notes:**  Considerations could include risk-assessing the following aspects: \n\n* Risk profiles of athletes, teams and officials taking part in the event\n* Competition structure of the event\n* Available betting markets on the event.\n\n If you require any advice on the production of \u2018betting integrity risk assessments-, the SBIU can provide further guidance upon request. \n\n **Action:**  Identify appropriate points of contact who will deal with different types of betting integrity incidents throughout the event \n\n **Notes:**  Operational points of contact may be required to deal with the following types of issues: \n\n* Suspected event manipulation, reports of suspicious betting patterns, breaches of betting rules or sports codes, negative rumours/media coverage, etc.\n* Coordinating communications activity (e.g. multi-agency press releases) relating to integrity incidents\n* Managing reports of corrupt approaches made to participants.\n\n Senior officials should also be identified to manage higher profile incidents (e.g. where significant negative media coverage is anticipated or where an incident is serious enough to be escalated to government ministerial level). \n\n **Action:**  Seek understanding of the betting markets being offered on your event. \n\n **Notes:**  Contacts for the major betting operators who are members of the Sports Betting Integrity Forum (SBIF) can be found on the  [SBIF website (opens in new tab)](https://www.sbif.uk/)  . \n\n There are also a number of different online resources (just search for \u2018betting market comparison-) that show which betting operators are offering markets (and the specific types of market that are offered) for different sporting events at any given time. \n\n **Action:**  Schedule a post-event evaluation session, involving key integrity stakeholders and covering any lessons learned, good practice ideas, etc. \n\n **Notes:**  This could be considered on a case-by-case basis, proportionate to the profile of the event. \n\n The aim of such a session would be to gather perspectives from a broad range of integrity stakeholders and identify challenges, successes, etc. Output could be used to inform a post-event evaluation report, owned by the sport, and used to support planning for future iterations of the event. \n\n###  Actions for consideration by the Sports Betting Intelligence Unit (SBIU)\n\n **Action:**  Set up initial meeting to discuss support arrangements. \n\n **Notes:**  SBIU will outline the initial requirements for support prior to the meeting. \n\n Useful information to be provided by the sport will include details of any betting rules in place, education programmes and information handling arrangements. \n\n Logistics will be discussed and agreed including availability of key personnel, general operating procedures, communications strategies and, if appropriate, emergency cover arrangements. \n\n All processes can be documented using an established set of templates. \n\n **Action:**  Consider whether scenario-testing should be run prior to the event. \n\n **Notes:**  This is usually only required for high-profile major international events but, in practice, can be applied to any events, where deemed appropriate. Such testing aims to walk through potential scenarios, testing policies and operational procedures prior to the start of an event. \n\n **Action:**  Produce operating procedures in conjunction with the sport. \n\n **Notes:**  Operating procedures could include details such as the dates of coverage of any support being provided, process for managing out-of-hours reports, information-sharing processes and other day-to-day support arrangements. \n\n The level of support offered by SBIU will be proportionate to the potential risks and profile of the event and will be assessed on an event-by-event basis. \n\n **Action:**  Draft a communications policy in conjunction with the sport and other key stakeholders. \n\n **Notes:**  The Gambling Commission will identify a relevant colleague from within their Corporate Affairs Team as the point of contact for the sport. Event organisers will be required to identify suitable contacts within their own organisations. \n\n **Action:**  Identify and agree procedures for sharing information (pursuant to applicable data protection legislation). \n\n **Notes:**  This will be discussed in detail at the initial meeting and processes established on a case-by-case basis dependent upon the nature of the information likely to be shared and the legal status of the various stakeholders involved. \n\n **Action:**  Where appropriate, draft a memorandum of understanding (MoU) covering support arrangements. \n\n **Notes:**  This will be considered on a case-by-case basis. \n\n **Action:**  Notify betting operators of support arrangements for the event. \n\n **Notes:**  In most cases support will be managed via SBIU standard business processes. \n\n SBIU will notify betting operators of the support arrangements in place and request that an appropriate level of priority be applied to subsequent reporting processes. \n\n **Action:**  Where appropriate, engage the Council of Europe-s  [Network of National Platforms (Group of Copenhagen) (opens in new tab)](https://www.coe.int/en/web/sport/network-of-national-platforms-group-of-copenhagen-)  . \n\n **Notes:**  The SBIU fulfils the role of operational information hub for the UK-s National Platform. It can therefore engage with the wider \u2018National Platform- network, where appropriate, to raise awareness of the event and ensure pan-European coverage of any related integrity concerns that might be identified. \n\n **Action:**  Where appropriate, identify suitable law enforcement representatives to provide intelligence/operational coverage for the event with regards integrity arrangements. \n\n **Notes:**  This will be considered on a case-by-case basis and can form part of the operating procedures. \n\n **Action:**  Produce integrity stakeholder contact list and circulate as appropriate. \n\n **Notes:**  This ensures appropriate named points of contact are identified and in the event of an integrity incident or any other matters requiring stakeholder collaboration. \n\n"}
{"id": "1981", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/protecting-betting-integrity", "content": "* [Betting Integrity Support for Major Sporting Events](#)\n* [Who are the Sports Betting Intelligence Unit?](#who-are-the-sports-betting-intelligence-unit)\n* [How can the SBIU support tournament organisers?](#how-can-the-sbiu-support-tournament-organisers)\n* [Appendix 1: Managing Betting Integrity](#appendix-1-managing-betting-integrity)\n\n [Print this guide](#) "}
{"id": "1982", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Introduction", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " The aim of the Betting Integrity Programme is to protect British consumers against the risks associated with betting on events that have been manipulated for betting purposes or involve misuse of inside information related to betting markets. \n\n This document is aimed at those bodies the Commission might work with in respect of betting integrity. It sets out the Commission-s processes and decision making framework in the context of betting integrity, from when it first receives a piece of information through to when a case is closed. \n\n The Sports Betting Intelligence Unit (SBIU) is the intelligence hub of what has become known as the UK-s national platform  [1](#ref-1)  . The national platform supports collaborative working between the Commission, law enforcement agencies, betting operators and sport governing bodies (SGBs) to help address match fixing and betting integrity issues in the UK. \n\n This document may be revised from time to time to reflect any developments in the Commission-s approach. \n\n##  Background - The Gambling Commission-s betting integrity decision making framework\n\n##  SBIU Decision Making Flow Chart\n\n##  The Commission-s approach and decision making framework\n\n##  Sources of information\n\n##  SBIU development and assessment\n\n##  Decisions on how to progress the intelligence gathered\n\n##  Issue Management Group\n\n##  Case Management Group\n\n##  Effective use of resources\n\n##  Investigation (Commission or Police)\n\n##  Investigation - Sports Governing Body\n\n##  Information to SGBs and Operators during investigations\n\n##  Voiding\n\n##  Enforcement\n\n##  SBIU dissemination\n\n##  Sharing information with partners\n\n##  Appendix 1 - The Gambling Commission-s betting integrity decision making framework\n\n##  Footnotes - The Gambling Commission-s betting integrity decision making framework\n\n\n\n---\n\n Last updated: 21 January 2022 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "1983", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": " Background - The Gambling Commission-s betting integrity decision making framework", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " The overall aim of the Commission, and its partners, is to reduce the likelihood of corruption and where it is discovered to cause it to end. This is best achieved by working together on a combination of prevention, disruption and sanction opportunities. It should be noted that betting in Great Britain is not restricted to sport; bets can be placed on a number of different markets such as political markets, TV talent competitions, winners or nominees of awards or novelty bets such as the colour of the Queen-s hat at a royal event. The decision making framework applies equally to each of these markets i.e. it is not restricted to sports betting. \n\n There are various other publications that help set out and support the Commission-s decision making processes, most notably the Licensing, Compliance and Enforcement policy statement, the  [Licence Conditions and Codes of Practice (LCCP)](/licensees-and-businesses/lccp)  , the  [SBIU Terms of Reference](/licensees-and-businesses/guide/sports-betting-intelligence-unit-terms-of-reference)  , the Betting Integrity Policy Position Paper, the Misuse of Inside Information Paper and the In Play (In-Running) Betting Paper. \n\n A key component of the Commission-s work on betting integrity is  [LCCP licence condition 15.1](/licensees-and-businesses/lccp/1/15)  which requires betting operators to share information on suspicious or irregular market activity with the Commission. \n\n Under the Gambling Act 2005 (the Act) the Commission has powers to prosecute offences of cheating and to void bets. Our powers to prosecute cheating offences apply where a person cheats at gambling or where they do anything for the purposes of enabling or assisting another to cheat at gambling. \n\n If the SBIU receives information that indicates potential criminality, the Betting Integrity Triage Process can be invoked. \n\n In such cases, relevant stakeholders will meet to discuss the available intelligence. This allows each party to understand the potential issues and agree what action can be taken and by whom in relation to both criminal and sports investigations. Appendix 1 provides an overview of the process. \n\n We also have powers to make an order to void individual bets accepted by, or through, the holder of a betting specific licence. \n\n Pursuing a criminal sanction will not always be possible and often will not be the most effective or efficient approach to take. It is difficult to prove that the result of an event has been manipulated simply by watching it; instead, a criminal case will very often rely on establishing relationships between those involved and identifying the flow of money. \n\n In some cases, a SGB sanction may be more appropriate and can act as a timely deterrent. This is because the standards of proof required for a civil sanction are lower than those required for a criminal sanction. SGB-s rules can be an effective control to achieve joint aims and the decision making framework is reflective of these considerations. However, each case will be considered on its merits and to inform potential action by stakeholder. Furthermore, SGB action does not rule out the possibility of a criminal charges being brought where appropriate. \n\n Once a piece of information is received there are broadly four key partners who can be involved in a case \u2013 the Commission, SGBs, betting operators and the police (and/or other law enforcement agencies). \n\n The flow chart on the next page, in general terms, sets out how a case progresses and the decision making processes. However, it should be noted that this model does not purport to capture all circumstances and the approach may vary. The flow chart will aid understanding of the structure and different sections of this document. \n\n"}
{"id": "1984", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": " SBIU Decision Making Flow Chart", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " This flow chart, in general terms, sets out how a case progresses and the decision making processes. However, it should be noted that this model does not purport to capture all circumstances and the approach may vary. The flow chart will aid understanding of the structure and different sections of this document. \n\n"}
{"id": "1985", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Sources of information", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " The Commission receives information from a variety of sources, including but not limited to: \n\n* betting operators\n* bet monitoring companies\n* Sport Governing bodies (SBGs)\n* law enforcement\n* Commission-s confidential hotline\n* media and other open sources\n* other regulators\n* group of Copenhagen  [2](#ref-2)  .\n"}
{"id": "1986", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "SBIU development and assessment", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " Having received the information, the SBIU will look to establish whether there is any potential criminal activity. \n\n The SBIU will also consider whether the activity falls within its terms of reference, in particular whether the activity: \n\n* relates to a sporting event that occurred in Great Britain\n* involves parties  [3](#ref-3)  based within Great Britain\n* actively occurred under a Gambling Commission licence.\n\n The quality and detail of information provided may vary substantially. Whilst the SBIU will assess all information provided it must prioritise its use of resources. Accordingly, it may be that not enough information is available to warrant further work on an issue at that stage. However, all information is logged and if further relevant intelligence came to light, the issue could be looked at again. \n\n"}
{"id": "1987", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Decisions on how to progress the intelligence gathered", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " SBIU will assess the intelligence gathered to decide on the most appropriate course of action. At this point the following potential next steps are available for consideration: \n\n* no further action \u2013 for example, this could be due to a legitimate explanation being identified that accounts for suspicious betting activity or insufficient information is available to proceed with a regulatory or criminal investigation. However, all information received will be logged for intelligence purposes in line with Data Protection principles and the Commission-s own policies\n* if the SBIU are satisfied that there is potential criminal activity the issue will be referred to the Issue Management Group (IMG) for a decision as to how it will be progressed. Broadly speaking this establishes whether the Commission could progress a case or if it should be referred to another law enforcement agency with broader powers\n* refer to a SGB \u2013 this could be where there is potentially a breach of a sport-s rule. The SGB would be best placed to identify and pursue any breaches of rules, regulations or codes of conduct\n* refer to betting operator/employer \u2013 this could be where there is potentially a breach of employment terms and conditions or contracts of employment. The relevant organisation would then decide how to proceed\n* refer to international stakeholders, most likely via the network of national platforms (known as the Group of Copenhagen) or via Interpol or Europol.\n\n Our investigatory powers, such as those under Regulation of Investigatory Powers Act 2000 (RIPA) and Proceeds of Crime Act 2002 (POCA), can only be utilised when investigating a potential crime. As such we could not use our powers once we consider an issue unsuitable for criminal investigation. \n\n"}
{"id": "1988", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Issue Management Group", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " Cases are progressed to IMG via an Incident Referral Form (IRF). Included within an IRF is a synopses of is the key issues, including any risks or breaches of licencing objectives/ or Social Responsibility Code and a reference to any alleged offences under the Gambling Act 2005 (or other legislation). \n\n The purpose of the IMG is to ensure that emerging issues or trends are escalated appropriately within the Commission. \n\n The potential outcomes from IMG can include: \n\n* further intelligence development\n* referral to SGBs or betting operators/employers for disruptive (including disciplinary) action\n* escalate to the Case Management Group (CMG).\n"}
{"id": "1989", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Case Management Group", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " The purpose of the CMG is to ensure that the Commission responds appropriately to key issues, which due to their scale, complexity or novelty are of strategic significance to the Commission. The CMG-s role is to identify and manage emergent risks and provide clarity, support and direction to Commission casework. \n\n Escalated IRFs will be discussed at the fortnightly CMG. However, there are arrangements in place if there are time critical issues that require more immediate action. An allocated Case Manager will be in attendance for direction regarding their allocated IRFs. CMG will ensure that the Case Manager has a steer on the focus of investigation, risk priorities, resource requirements and communications. \n\n"}
{"id": "1990", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Effective use of resources", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " An underlying aim of this approach is to ensure that criminal activity ceases. This means that the partners involved can use their resources in the most effective and efficient way possible to achieve an effective combination of prevention, disruption and sanction. \n\n"}
{"id": "1991", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Investigation (Commission or Police)", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " The Commission-s broad policy framework in relation to the investigation and prosecution of offences under the Act, including the Commission-s powers is set out in the Commission-s document  [Licensing, compliance and enforcement policy statement (June 2017)](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)  . Investigations in respect of betting integrity can be taken individually by the police or Commission or the lead can be taken by one and supported by the other as outlined in the Triage Process (Appendix 1). This arrangement can change during the course of a case depending on developments. \n\n"}
{"id": "1992", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Investigation - Sports Governing Body", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " Where or when appropriate, some cases may be referred to a SGB to consider potential breaches of sports rules. The Commission will support SGBs where appropriate and in line with the SBIU ToRs. \n\n"}
{"id": "1993", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Information to SGBs and Operators during investigations", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " The Commission may, where appropriate, share information with SGBs and betting operators during investigations. It may be feasible for a SGB to prepare or progress disciplinary cases under sports rules at the same time as a criminal one and it may be appropriate for betting operators to take appropriate action in their own right. These should be the subject of joint discussions as part of the Triage Process to ensure neither the criminal nor the disciplinary action could negatively impact on the other. \n\n"}
{"id": "1994", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Voiding", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " The Commission has powers to void individual bets either as a disruptive end in itself or as a stage on the way to a prosecution. More detail about this power is set out in section 5.49 of Licensing, compliance and enforcement policy statement (June 2017). \n\n Where the Commission exercises this power, any contract or other arrangement relating to the bet will be void, and any money paid in relation to the bet must be returned to the person who paid it. The power to void a bet only applies to the parties to a specific bet; it does not apply to all bets placed on an event. \n\n In some circumstances the Commission would provide information to operators to support any action they may take relating to suspension or non-payment of bets that are deemed to be unfair. \n\n"}
{"id": "1995", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Enforcement", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " Following an investigation the Commission may proceed to prosecution, issue a caution or decide to take no further action. Information concerning the framework for deciding how to proceed following an investigation is set out in section 6.8 to 6.11 of Licensing, Compliance and Enforcement policy statement (June 2017). \n\n The Commission may take action if failings by a licensee are found to be a factor and would deal with such cases under our regulatory powers. \n\n Whilst the Commission can take prosecutions itself, often such court cases will be led by the relevant prosecuting authority, particularly where a police force has either led an investigation or been involved in one. Whether or not to prosecute will often be a decision for them in the first instance. If the Crown Prosecution Service, (or Procurator Fiscal if a case is being investigated by Police Scotland) does not think it appropriate to prosecute, the Commission is unlikely to proceed independently with a criminal investigation unless there are exceptional circumstances (for example, the need to set a legal precedent). \n\n"}
{"id": "1996", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "SBIU dissemination", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " Following the outcome of a case, including where there is no further action, the SBIU may disseminate information to other parties. The information that can be shared will be dependent on the case and any legal restrictions which may apply. The SBIU would also welcome any relevant information from partners on the completion of any action taken by them regarding lessons learnt or emerging themes, to feed back into the wider strategic intelligence picture. \n\n"}
{"id": "1997", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": "Sharing information with partners", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " The Commission will generally look to share information with partners where it is considered appropriate to do so. Generally, and particularly for non-law enforcement partners, this will be in a summarised format. The Commission is usually more able to share data with law enforcement agencies for the purpose of criminal investigations. \n\n Section 30  [4](#ref-4)  and Schedule 6  [5](#ref-5)  of the Act provide a limited list of third parties with whom the Commission may provide information received by it in the course of its duties. However, the Commission may choose to provide information to parties not listed on Schedule 6 where this is considered appropriate in furtherance of the licensing objectives and is not prohibited by any statutory provision or legal principle. Where necessary, information provided by the Commission to third parties may be subject to conditions, including the requirement to apply adequate information handling procedures. The Commission would not be able to pass data to those that do not have appropriate information handling procedures. \n\n All disclosures of personal data made by the Commission will be subject to the requirements of the Human Rights Act 1998 and the Data Protection Act 2018 and  [General Data Protection Regulation (GDPR) (opens in a new tab)](https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/)  . \n\n"}
{"id": "1998", "section": " The Gambling Commission-s betting integrity decision making framework ", "subsection": " Footnotes - The Gambling Commission-s betting integrity decision making framework", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": " 1  As defined in Article 13 of the Council of Europe-s  [Convention on the Manipulation of Sports Competitions (opens in a new tab)](https://rm.coe.int/CoERMPublicCommonSearchServices/DisplayDCTMContent?documentId=09000016801cdd7e ) \n\n 2  The Council of Europe-s network of national platforms \n\n 3  Examples of \u2018Parties- could include participants as defined by a sports governing body, employees of a betting operator, employees of a TV or telecoms company etc \n\n 4  [Section 30, Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/30) \n\n 5  [Section 6, Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/schedule/6) \n\n"}
{"id": "1999", "section": "", "subsection": "Contents", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework", "content": "* [The Gambling Commission-s betting integrity decision making framework](#)\n* [Background](#background-the-gambling-commissions-betting-integrity-decision-making)\n* [SBIU Decision Making Flow Chart](#sbiu-decision-making-flow-chart)\n* [The Commission-s approach and decision making framework](#the-commissions-approach-and-decision-making-framework)\n* [Appendix 1 - The Gambling Commission-s betting integrity decision making framework](#appendix-1-the-gambling-commissions-betting-integrity-decision-making)\n* [Footnotes](#footnotes-the-gambling-commissions-betting-integrity-decision-making)\n\n [Print this guide](#) "}
{"id": "2000", "section": " Who can promote lotteries? ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/who-can-promote-lotteries", "content": " In addition to some small lotteries, which are \u2018exempt- from the requirement to hold a licence, the Act permits licensed or registered non-commercial societies and local authorities to promote lotteries. It is the view of the Commission that the intention is to allow noncommercial societies and local authorities to use a lottery as a means of raising funds to support their purposes. \n\n The Act also allows those societies and local authorities to appoint a person - who is not a member, officer or employee of the society or local authority - as an ELM to make the arrangements for the lottery on their behalf. Where arrangements for the lottery are made by an ELM on behalf of a society or local authority, both the ELM and the society or local authority promote the lottery (  [Section 252(4) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252)  ). The intention of the provision is relatively limited in scope; it is designed to do nothing more than allow a society or local authority to outsource the running of its lottery or a part of its lottery to a third party. \n\n [Previous page   \n Lottery proceeds - Advice note April 2013 (Updated July 2020)](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)  [Next page   \n \u2018Proceeds- and \u2018profits- of a lottery](/licensees-and-businesses/guide/page/proceeds-and-profits-of-a-lottery) \n\n---\n\n Last updated: 4 March 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "2001", "section": " \u2018Proceeds- and \u2018profits- of a lottery ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/proceeds-and-profits-of-a-lottery", "content": " [Section 254(1) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/254)  defines the proceeds of a lottery as \u2018the aggregate of amounts paid in respect of the purchase of lottery tickets- (the total amount paid for tickets before any deductions). The Act also specifies the way in which the proceeds of a lottery must be distributed, as follows under section 99(2): \n\n###  99 Mandatory conditions of lottery operating licence\n\n **(2).**  The first requirement, is that at least 20% of the proceeds of any lottery promoted in reliance on the licence are applied-   \n **(a)**  in the case of a licence issued to a non-commercial society, to a purpose for which the promoting society is conducted   \n **(b)**  in the case of a licence issued to a local authority, for a purpose for which the authority has power to incur expenditure. \n\n The Act describes the proportion of the proceeds remaining after prizes and expenses have been deducted as the \u2018profits- of the lottery (  [Section 254(2) of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/254)  ). \n\n The Commission-s view is that the intention of the requirement to apply \u2018at least- 20% of the proceeds to the purposes of the promoting society is to maintain the fundamental principle set out in the Act for society and local authority lotteries that they are only permitted as a mechanism to enable fundraising for purposes other than that of private or commercial gain. Society and local authority lottery operators are reminded that 20% is the minimum amount of proceeds from each lottery that must be applied to their purposes. In the Commission-s view the \u2018purposes- of a society are the aims and objectives for which the society primarily exists. The \u2018profits- of a lottery cannot be used for any other purpose. \n\n Lottery promoters should also take note of the licensing objective in the Act that requires all gambling to be conducted in a \u2018fair and open way-. This has specific relevance to society or local authority lotteries who advertise a specific percentage return to their purposes from each lottery on tickets or in marketing material. Societies and local authorities must ensure that the advertised percentage rate of return is met if they are to avoid acting in a manner inconsistent with the second licensing objective. \n\n The level of expenses and prizes allocated from the proceeds must not be such as to reduce the profits to below 20%. In addition to profits the proceeds can only be used to: \n\n* provide prizes\n* pay expenses \u2018reasonably incurred- organising the lottery.\n\n In circumstances where the proceeds are insufficient to pay the total expenses and the cost of providing prizes in the lottery, the society or local authority must still ensure that 20% of the proceeds are applied to its purposes. In such cases the society or local authority may have to pay the expenses of the lottery and/or the cost of prizes from other (non-lottery) sources of income such as their financial reserves and the lottery may result in an overall financial loss for the promoting society or local authority.  [1](#1) \n\n In ensuring all lotteries are conducted in a \u2018fair and open way-, societies are required to publish each year the proportion of all lottery proceeds (as a percentage) that were returned in the previous calendar year to the purposes of the society (or, in the case of local authorities, applied to purposes for which the authority has power to incur expenditure).  [2](#2)  The purpose of this is to provide the consumer with information to enable them to see how their money is spent and make decisions about where they spend it. \n\n Societies and local authorities should calculate the proportion of lottery proceeds returned as profit to the good cause as follows: total profit (amount returned to good cause) in a calendar year, divided by total proceeds (ticket sales) in a calendar year, multiplied by 100 to provide a percentage figure. \n\n The percentage must only take account of money related to the lottery proceeds (money collected from ticket sales), it must not include funds raised through other activities of the good cause, charity or local authority. \n\n There is no prescribed way of making this information available, although it should be in a manner that is easy for the consumer to find and understand through the most commonly used medium for that society. Many societies may decide to add the information to the lottery pages of their website, to their annual report or in their annual membership/subscriber newsletter. They can also add the information to their current lottery campaign material. There is no restriction on societies and local authorities providing supporting information about the importance of the work carried out via the lotteries they promote. \n\n Social responsibility codes attached to all lottery operating licences include a requirement to take account of the Commission-s guidance on providing information to lottery players about how proceeds are used and the likelihood of winning a prize and how those prizes are allocated. This information must be available prior to participating in a lottery. \n\n Further information about these requirements can be found in the Commission-s guidance:  [Information to lottery players: proceeds and prizes](/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes)  . \n\n [Previous page   \n Who can promote lotteries?](/licensees-and-businesses/guide/page/who-can-promote-lotteries)  [Next page   \n The expenses of a lottery - lottery proceeds](/licensees-and-businesses/guide/page/the-expenses-of-a-lottery-lottery-proceeds) \n\n---\n\n Last updated: 14 April 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "2002", "section": " The expenses of a lottery - lottery proceeds ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/the-expenses-of-a-lottery-lottery-proceeds", "content": " The Act defines the expenses of a lottery as \u2018costs reasonably incurred organising the lottery-. It is the responsibility of the promoting society or local authority to ensure that when making the arrangements for a lottery, that any expenses have been reasonably incurred. The expenses of a lottery are the costs incurred organising the lottery and this may include expenditure such as the salaries of those organising the lottery, the cost of selling or supplying lottery tickets, printing and distributing tickets and marketing material or paying any fee to an ELM or other service provider that has been rightly incurred in the course of organising the lottery (or part of the lottery) for the society or local authority. The expenses of a lottery do not include any expenditure relating to any other fundraising activity not directly connected to organising the lottery, even if that fundraising activity is undertaken in conjunction with the promotion of a lottery. \n\n Where an ELM is employed to make the arrangements for all or part of the lottery, including paying prizes and expenses, the society or local authority is equally responsible with the ELM  [3](#3)  for the promotion of the lottery. That includes ensuring that all expenses are \u2018reasonably incurred- and that a minimum of 20% of the proceeds are returned to the purposes of the promoting society or to the local authority. It is also important that the promoters of the lottery ensure that the lottery is conducted fairly and openly and that consumers are not misled as to the proportion of the ticket price that is applied to the purposes of the society. \n\n When apportioning the expenses of a society or local authority lottery and recording how the proceeds collected have been used to pay the expenses, the Commission-s view is that it is reasonable for some of the \u2018start up- costs from the proceeds genuinely attributable to the lottery as a whole rather than those related to a specific lottery to be spread over a number of lotteries. These may include, for example, the marketing and advertising or the initial costs of recruiting members to a new lottery. Any expenses that are spread over a number of lotteries must be expenditure directly attributable to those lotteries and the Commission would expect any expenses being treated in this way to be spread over a reasonable and time limited period. The Commission also considers that it is not unlawful for a promoter to use income from sources other than lottery proceeds to fund the start-up costs or other costs of a lottery. \n\n Irrespective of how a lottery operator decides to spread the costs of a lottery the priority must be to ensure that a minimum of 20% of the proceeds of each individual lottery are applied to the purposes of the promoting society or local authority. \n\n [Previous page   \n \u2018Proceeds- and \u2018profits- of a lottery](/licensees-and-businesses/guide/page/proceeds-and-profits-of-a-lottery)  [Next page   \n Lottery submissions - lottery proceeds](/licensees-and-businesses/guide/page/lottery-submissions-lottery-proceeds) \n\n---\n\n Last updated: 4 March 2021 \n\n Show updates to this content  No changes to show. \n\n"}
{"id": "2003", "section": " Non-compliance - lottery proceeds ", "subsection": "", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/non-compliance-in-lottery-proceeds", "content": " The Commission requires all lottery promoters to comply with the licensing objectives and treats any breach of the licence conditions very seriously. It expects all licensed lottery operators to put in place arrangements to make sure that the proceeds of each lottery are distributed in a lawful and compliant way. That includes ensuring that a minimum of 20% of the proceeds of each lottery promoted are applied to the purposes of the society or local authority and that any expenses are reasonably incurred. Misuse of the \u2018profits- of a lottery may constitute a criminal offence  [4](#4)  . In circumstances where a breach of the Act and/or the licence conditions occurs the Commission will consider what regulatory or other action it needs to take. That could include a review of the operating licence of the promoting society, local authority and ELM and following that review the Commission has the power to impose sanctions such as a formal warning, additional licence conditions, a financial penalty or suspension or revocation of an operating licence. \n\n"}
{"id": "2004", "section": " Non-compliance - lottery proceeds ", "subsection": "Footnotes", "url": "https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/non-compliance-in-lottery-proceeds", "content": " 1  Lottery operators will wish to take note of Charity Commission advice on how charity law applies to fundraising:  [Charities and Fundraising (opens in a new tab)](https://www.gov.uk/government/publications/charities-and-fundraising-cc20)   \n\n\n 2  Social Responsibility code 4.3.1   \n\n\n 3  [Section 252(4) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252)   \n\n\n 4  [Section 260 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/260)   \n\n\n [Previous page   \n Lottery submissions - lottery proceeds](/licensees-and-businesses/guide/page/lottery-submissions-lottery-proceeds) \n\n---\n\n Last updated: 4 March 2021 \n\n Show updates to this content  No changes to show. \n\n"}