3.9.1 - Identification of individual customers - remote

 Applies to:

 All remote licences (including ancillary remote betting licences) except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees must have and put into effect policies and procedures designed to identify separate accounts which are held by the same individual.
2. Where licensees allow customers to hold more than one account with them, the licensee must have and put into effect procedures which enable them to relate each of a customer-s such accounts to each of the others and ensure that:

- if a customer opts to self-exclude they are effectively excluded from all gambling with the licensee unless they make it clear that their request relates only to some forms of gambling or gambling using only some of the accounts they hold with the licensee;
- all of a customer-s accounts are monitored and decisions that trigger customer interaction are based on the observed behaviour and transactions across all the accounts;
- where credit is offered or allowed the maximum credit limit is applied on an aggregate basis across all accounts; and
- individual financial limits can be implemented across all of a customer-s accounts.

- Licensees which are companies or other bodies corporate must take all reasonable steps to comply with the above provision as if reference to a customer holding more than one account with them included a reference to a customer holding one or more accounts with them and one or more accounts with a group company.
- A company is a ‘group company- in relation to a licensee if it is the holding company of, subsidiary of, or shares a common holding company with, the licensee. For these purposes ‘holding company- and ‘subsidiary- have the meanings ascribed to them by section 1159 of the Companies Act 2006 or any statutory modification or re-enactment thereof.


 Applies to:

 All licences, except gaming machine technical and gambling software licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees must be able to provide evidence to the Commission, if required, showing how they satisfied themselves that their terms are not unfair.


 Applies to:

 All non-remote bingo licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. In complying with any condition on a bingo premises licence or a 2005 Act large casino premises licence requiring the display of rules about gaming, licensees must ensure that the following are included:
	1. rules about each variant of bingo made available; and
	2. rules about any prize gaming made available.


4.2.3 - Display of rules – remote SR code

 Applies to:

 All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees must make the following available to customers:
	1. a player-s guide to each gambling opportunity (bet, game or lottery) made available by the operator; and
	2. such additional information relating to the available gambling as the Commission shall from time to time publish to licensees: the current requirements are set out in the Commission-s Remote gambling and software technical standards.


 Applies to:

 All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences

 **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.

1. Where practicable, the player-s guide and additional information referred to in the social responsibility code 4.2.3 should be made available through the medium in which the remote gambling is to be conducted. Where that is not practicable, licensees should either:
	1. send a copy of the guide and required additional information by post, fax or email; or
	2. make these available to the customer in another medium to which he has access.


 Applies to:

 All non-remote casino licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees must have and put into effect policies and procedures designed to ensure that proper supervision of gaming at tables is carried out by supervisors, pit bosses and croupiers in order to ensure the integrity of the gaming is not compromised. Such policies and procedures must take into account, but need not be limited by, any mandatory premises licence conditions relating to the layout of premises.


 Applies to:

 All general betting and betting intermediary licences, except remote betting intermediary (trading rooms only) licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees must set out within the full rules that they make available, the core elements for the acceptance and settlement of bets. These rules must cover:

- the circumstances under which the operator will void a bet;
- treatment of errors, late bets and related contingencies;
- availability of odds for any ante-post, early show or starting price betting, and treatment of place, forecast bets etc;
- treatment of withdrawals, non-runners, and reformed markets;
- maximum payout limiting liability for a specific betting product or generally;
- any charges made to customers for the use of betting services or products, and how these are calculated (including deductions from winnings for commission, or in respect of withdrawn horses etc);
- means or medium by which the outcome of an event will be determined;
- the rules for the event itself to be specified (eg horserace bets only to be accepted; where the racing is subject to British Horseracing Authority rules);
- where bets are accepted on ‘pari-mutuel- terms; and
- any special arrangements for settling bets on ‘coupled- horses.

- Where special rules have been agreed in relation to a particular bet these must not be overridden by any conflicting rules or subsequent rule changes.
- Licensees must issue a betting slip or an electronic acknowledgement (other than in the case of telephone betting) for each transaction which includes information as to the operator-s name and contact details, and words equivalent to ‘Bets are accepted in accordance with the operator-s rules-.


 Applies to:

 All non-remote general betting licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. When providing facilities for betting on-course, licensees must display on their ‘joints- in an intelligible format:

- any rules that differ from the relevant racecourse rules on betting, such as Tattersalls- ‘Rules on Betting-  [1](#427-1)  ;
- any types of unorthodox bets accepted (such as forecast betting, betting without the favourite, distance betting etc);
- whether win-only or each way bets are accepted;
- any concessions or bonuses offered;
- all of the runners and the odds available to the public;
- the operator-s trading name;
- the minimum bet accepted; and
- any applicable maximum payout.

- Licensees operating within the ring at horserace tracks  [2](#427-2)  must issue customers with a betting slip or ticket for each transaction accepted. Betting slips or tickets must include the following information:

- operator-s name and contact details;
- race day name or code, date and race number;
- name and/or number of the selection;
- the stake, odds and potential return or whether the bet will be settled according to Starting Price; and
- the type of bet.
- Any special rules which have been agreed in relation to a particular bet must not be overridden by any conflicting rules or subsequent rule changes.
##  References


 1  The references to Tattersalls- ‘Rules on Betting- reflect the current position and may need to be amended in future

 2  Licensees operating under the provision of an occasional use notice (eg point-to-points) must ensure ledger systems are capable of providing the information listed here.


 Applies to:

 All betting operating licences, including betting intermediary, ancillary remote betting and remote betting intermediary (trading rooms only) licences

 **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.

1. Where licensees offer to accept bets, or facilitate the making or acceptance of bets between others, on the outcome of a sport regulated by a sport governing body for the time being included in Part 3 of Schedule 6 of the Act, they should take all reasonable steps to familiarise themselves with the rules applied by that body on betting, in particular betting by registered participants.
2. Licensees should ensure that a condition of their accepting bets is that for a bet to be valid, customers placing such bets must not be in breach of any rules on betting or misuse of inside information relevant to a sports governing body, other professional body of which they are a member, or their employers. Where a breach of these rules is identified, licensees should then take steps to void the bet.


 Applies to:

 All pool betting licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees or any person they authorise to offer pool betting on their behalf under authority of section 93 of the Act must publish their rules relevant to the following:
	1. the deduction levels for overheads, taxes, profits etc, expressed as a percentage, from each available pool;
	2. the rounding of winning dividends to a whole unit;
	3. the procedure for when there is no winner of the pool, and the circumstances in which the pool is carried over; and
	4. the period of time in which a winning bet may be claimed from the pool operator.


 Applies to:

 All non-remote pool betting licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees or any person they authorise to offer pool betting on their behalf under authority of section 93 of the Act, must only accept bets through equipment capable of communicating bets to a central recording system.
2. The equipment must supply the person placing the bet with a betting slip or ticket containing the following information:

	1. the date on which the bet is made;
	2. the amount of the stake;
	3. the identity of the track, the number or time of the race and the pool in respect of which the bet is made;
	4. the selection or selections or combination of selections as indicated; and
	5. means of identifying the equipment recording the bet.
3. The central recording system must collect all bets made to each of the operator-s pools and all information required to calculate the winnings of each pool and be capable of storing this information for subsequent retrieval if required by the Commission.
4. Licensees and any person they authorise to offer pool betting on their behalf under authority of section 93 of the Act must:

	1. provide a public display system within sight of all of the operator-s terminals capable of accepting pool bets situated on-course. The system must display the potential dividend returns in respect of win and place outcomes from each pool operated, and in at least one place the units staked on all types of combination bets offered. This information is to be updated whilst the pool market is open. Following conclusion of the event to which the pool relates, the total amount payable as winning dividends must be displayed as soon as practicable; and
	2. display prominently the minimum stake that will be accepted as a bet.


4.3.2 - Marketing of all lotteries conducted under a single brand (branded lotteries)

 Applies to:

 All lottery operating licences issued to non-commercial societies, local authorities and external lottery managers

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Where a number of society lotteries are promoted under one brand (also known as a branded lottery  [1](#432-1)  ), whether with an ELM or not, licensees must ensure that it is clear to consumers (or potential consumers), which society lotteries are being promoted.
2. The requirement in (1) must be made clear to consumers within any marketing communications, advertisements, promotions or any information surrounding the draw, winners and beneficiaries; and through any ticket documentation.
##  References


1  a scheme whereby multiple societies promote lotteries under a common brand name or image, either on rotation with other societies or as a regular occurrence for that single society.


4.3.3 - Lotteries – Information to consumers

 Applies to:

 All lottery operating licences issued to non-commercial societies, local authorities and external lottery managers

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees must ensure that clear, transparent, and easily accessible information is made available to consumers to enable them to make an informed choice prior to participating in a lottery. This must include but is not restricted to details of how proceeds are used, the likelihood of winning a prize and how prizes are allocated.
2. Licensees must take into account the Commission-s guidance on  [information to lottery players](/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes)  .


 Applies to:

 All licences (including ancillary remote licences), except gaming machine technical and gambling software licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. If a licensee makes available to any customer or potential customer any incentive or reward scheme or other arrangement under which the customer may receive money, goods, services or any other advantage (including the discharge in whole or in part of any liability of his) (‘the benefit-) the scheme must be designed to operate, and be operated, in such a way that:

- the circumstances in which, and conditions subject to which, the benefit is available are clearly set out and readily accessible to the customers to whom it is offered;
- neither the receipt nor the value or amount of the benefit is:

	1. dependent on the customer gambling for a pre-determined length of time or with a pre-determined frequency; or
	2. altered or increased if the qualifying activity or spend is reached within a shorter time than the whole period over which the benefit is offered.- if the value of the benefit increases with the amount the customer spends it does so at a rate no greater than that at which the amount spent increases; and further that:
- if the benefit comprises free or subsidised travel or accommodation which facilitates the customer-s attendance at particular licensed premises the terms on which it is offered are not directly related to the level of the customer-s prospective gambling.

- If a licensee makes available incentives or reward schemes for customers, designated by the licensee as ‘high value, ‘VIP- or equivalent, they must be offered in a manner which is consistent with the licensing objectives.
 Licensees must take into account the Commission-s guidance on high value customer incentives.


 Applies to:

 All licences (including ancillary remote licences), except gaming machine technical and gambling software licences

 **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.

1. Licensees should only offer incentive or reward schemes in which the benefit available is proportionate to the type and level of customers- gambling.


 Applies to:

 All non-remote bingo and casino licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. If licensees offer customers free or discounted alcoholic drinks for consumption on the premises they must do so on terms which do not in any way link the availability of such drinks to whether, or when, the customer begins, or continues, to gamble.
2. Licensees must not make unsolicited offers of free alcoholic drinks for immediate consumption by customers at a time when they are participating in gambling activities.


 Applies to:

 All non-remote casino licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Where a licensee employs agents to promote its business (wherever that business is conducted), it must ensure that its agreement with any agent makes clear that the agent must not encourage players to play longer or wager more than the player might otherwise do. In particular, payments should not be directly dependent upon, nor directly calculated by reference to, the length of time for which, or frequency with which, the customer gambles. If the payment to the agent increases with the amount the customer spends it must do so at a rate no greater than that at which the amount spent increases.


 Applies to:

 All lottery licences

 **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.

 1 With a view to minimising the risk of fraud, licensees who are non-commercial societies or external lottery managers should adopt one or more of the following measures:

- prohibit the unsolicited mailing of tickets to non-members of the promoting society
- limit the value of tickets sent to any one address which is not that of a member of the promoting society to £20
- maintain records of tickets distributed and not returned.


5.1.8 - Compliance with industry advertising codes

 Applies to:

 All licences

 **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.

1. Licensees should follow any relevant industry code on advertising, notably the Gambling Industry Code for Socially Responsible Advertising.


5.1.10 - Online marketing in proximity to information on responsible gambling

 Applies to:

 All licences

 **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.

1. Licensees should ensure that no advertising or other marketing information, whether relating to specific offers or to gambling generally, appears on any primary web page/screen, or micro site that provides advice or information on responsible gambling


 Applies to:

 All non-remote casino licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees must have and put into effect policies and procedures to manage relationships between staff and customers, based on the principle that in carrying out their duties staff must not engage in any conduct which is, or could be, likely to prejudice the licensing objectives.


7.1.2 - Responsible gambling information for staff

 Applies to:

 All licences, including betting ancillary remote licences, but not other ancillary remote licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Licensees must take all reasonable steps to ensure that staff involved in the provision of facilities for gambling are made aware of advice on socially responsible gambling and of where to get confidential advice should their gambling become hard to control.


7.1.3 - Gambling staff and irregular betting

 Applies to:

 All betting operating licences

 **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.

1. Licensees should have employment policies that: • require employees to report any indicators of irregular and/or suspicious betting to their employer; and • prohibit their employees from using information related to irregular and/or suspicious betting for the purpose of placing their own wagers, either with their employer or with other operators.


8.1.2 - Provision of information in respect of cheating

 Applies to:

 All betting operating licences including betting intermediary, ancillary remote betting and remote betting intermediary (trading room only)

 **Ordinary code**  These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.

1. In considering their obligations under licence condition 15.1.2 licensees should in particular keep in mind the scope of the offence of cheating. The Commission would expect to be notified  [1](#812-1)  of any information a licensee has which causes them to know or suspect that there has been interference or attempted interference with:
	1. an event which has taken or is taking place in Great Britain on which bets have been or are likely to be or to have been placed (whether in Great Britain or elsewhere); or
	2. an event which has taken or is taking place outside Great Britain on which bets have been or are likely to be or to have been placed in Great Britain.

>  Read additional  [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-reporting-suspicion-of)  contained within this section.
>
>

##  References


1  Information relating to sports betting integrity should be sent directly to the  [Sports Betting Intelligence Unit (SBIU)](/licensees-and-businesses/guide/page/how-to-contact-the-sbiu)  .


9.1.1 - Gaming machines in gambling premises – betting

 Applies to:

 All non-remote general betting operating licences, except where betting is offered under a 2005 Act casino premises licence

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Gaming machines may be made available for use in licensed betting premises only where there are also substantive facilities for non-remote betting, provided in reliance on this licence, available in the premises.
2. Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times.
3. Licensees must ensure that the function along with the internal and/or external presentation of the premises are such that a customer can reasonably be expected to recognise that it is a premises licensed for the purposes of providing betting facilities.


 Applies to:

 All non-remote bingo operating licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Gaming machines may be made available for use in licensed bingo premises only where there are also substantive facilities for non-remote bingo, provided in reliance on this licence, available in the premises.
2. Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times.
3. Licensees must ensure that the function along with the internal and/or external presentation of the premises are such that a customer can reasonably be expected to recognise that it is a premises licensed for the purposes of providing bingo facilities.


 Applies to:

 All non-remote casino operating licences, except 2005 Act operating licences

 **Social responsibility code**  Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1. Gaming machines may be made available for use in licensed casino premises only where there are also substantive facilities for non-remote casino games and/or games of equal chance, provided in reliance on this licence, available in the premises.

 22 Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times.

3. Licensees must ensure that the function along with the internal and/or external presentation of the premises are such that a customer can reasonably be expected to recognise that it is a premises licensed for the purposes of providing facilities for casino games and/or games of equal chance.


1. Suite of general conditions to be attached to personal licences under Section 75 of the Gambling Act 2005

1. [1.  Personal licence conditions](/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions)


 Search and view details of regulatory action we have taken against licensees.

 [View register  about public register of regulatory actions](/public-register/public-statements)


 The SBIU is a unit within the Gambling Commission which deals with reports of betting-related corruption. It works closely with the betting industry, sport governing bodies, and the police to understand potential threats and help protect the integrity of sport and betting.

 Evidence shows that corrupt sports betting in Great Britain has so far been limited to what appear to be isolated incidents. However, we recognise that there is no room for complacency.

 We want betting customers to have confidence that bets placed with GB licensed gambling businesses are on markets that are fair and free from betting-related corruption.

 [Next page
 What does the SBIU do?](/licensees-and-businesses/guide/page/what-does-the-sbiu-do)

---

 Last updated: 8 November 2021

 Show updates to this content  No changes to show.


 The SBIU collect information and develop intelligence about potentially corrupt betting activity involving sport. We receive information from a number of sources including reports from the betting industry about suspicious activity on betting markets, concerns from sport governing bodies or tip-offs from members of the public.

 The SBIU is part of the  [Sports Betting Integrity Forum (SBIF) (opens in a new tab)]( https://www.sbif.uk/about-us)  – a national working group that aims to tackle the risk of match-fixing in the UK and protect the integrity of sports betting.

 Given the global nature of match-fixing and sports betting, the SBIU also works closely with international partners such as Europol, Interpol, FIFA, UEFA and the IOC. The SBIU is the ‘intelligence hub- for the UK-s National Platform and is part of the Council of Europe-s  [Network of National Platforms (opens in a new tab)](https://www.coe.int/en/web/sport/network-of-national-platforms-group-of-copenhagen- )  .

##  Our focus is on potential criminal activity that has at least one of the following elements:

 Where appropriate we will share specific information with other partners, (for example, bookmakers, sport governing bodies, overseas regulators, law enforcement agencies, etc) both nationally and internationally. In some cases, this information is used by these bodies in their investigations, for example a sport governing body investigating a breach of their sports rules or codes.

 [Previous page
 Sports Betting Intelligence Unit (SBIU)](/licensees-and-businesses/guide/sports-betting-intelligence-unit-sbiu)  [Next page
 Match-fixing: what do we do to prevent it?](/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it)

---

 Last updated: 17 May 2021

 Show updates to this content  No changes to show.


Our focus is on potential criminal activity that has at least one of the following elements:

* it relates to an event in Great Britain
* it involves parties (athletes, officials, participants, etc) based within Great Britain
* it involves betting activity that has taken place with a Gambling Commission licensed business


Match-fixing: what do we do to prevent it?

 Match-fixing (or ‘competition manipulation-) involves the deliberate manipulation of the outcome or specific elements of sporting events, typically for sporting or financial motivation.

 The Gambling Commission-s  [Sports Betting Intelligence Unit (SBIU)](/licensees-and-businesses/guide/sports-betting-intelligence-unit-sbiu)  works closely with the betting industry, sport governing bodies and the police to understand potential threats and help protect the integrity of sport and betting.

 The SBIU collect information and develop intelligence about potentially corrupt betting activity. Most of the reports we receive are related to sports betting, however we do occasionally receive alerts about novelty betting markets such as TV reality shows.

##  We gather information from multiple sources, such as:

 The SBIU determines the most effective course of action on a case-by-case basis, as per our  [Betting Integrity Decision-Making Framework](#7idXWC0z9DPThoai2pQLdK)  . This can lead to:

* further investigations being carried out by the Commission or the police
* information being passed to sports bodies to consider breaches of their rules and codes
* engagement with international stakeholders where appropriate.

##  Files


We gather information from multiple sources, such as:

* reports from the betting industry about suspicious activity on betting markets
* concerns from sport governing bodies
* tip offs via the Commission-s confidential intelligence line.


 Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format.

 **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  .

 [Betting-integrity-decision-making-framework

 application/pdf PDF 293.1 kB](//assets.ctfassets.net/j16ev64qyf6l/7idXWC0z9DPThoai2pQLdK/3ee8ef2d740b893c3c7361739874d768/Betting-integrity-decision-making-framework.pdf) [Previous page
 What does the SBIU do?](/licensees-and-businesses/guide/page/what-does-the-sbiu-do)  [Next page
 What powers do the Gambling Commission have?](/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have)

---

 Last updated: 25 May 2021

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What powers do the Gambling Commission have?

 The Commission can investigate and bring prosecutions regarding criminal offences under  [Section 42 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/42)  . If convicted, a person could face up to two years in jail plus a fine.

 Section 30 and Schedule 6 (Part 3) of the Gambling Act supports the exchange of information between the Commission and sport governing bodies, which further protects the integrity of sport and sports betting.

 The Commission can also securely exchange information with the police, which is important as match-fixing can also involve criminal offences such as bribery and fraud, which the Commission does not have statutory powers to investigate.


[LCCP condition 15.1.2](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences)  includes conditions that urge betting operators to report suspicious betting activity to both the Commission and to sport governing bodies.


The Commission-s  [Misuse of Inside Information Policy PDF](#4KPgzbWpVpd5ZPsE444S9F)  explains our approach to dealing with potential incidents of misuse of inside information in betting. It also outlines the role that sport governing bodies and betting operators can play in relation to protecting sport and betting from the misuse of inside information.


 Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format.

 **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  .

 [Misuse-of-inside-information

 application/pdf PDF 156.0 kB](//assets.ctfassets.net/j16ev64qyf6l/4KPgzbWpVpd5ZPsE444S9F/f4c8a91df1d3e578d698a6fbd24c5a55/Misuse-of-inside-information.pdf) [Previous page
 Match-fixing: what do we do to prevent it?](/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it)  [Next page
 SBIU press releases](/licensees-and-businesses/guide/page/sbiu-press-releases)

---

 Last updated: 25 May 2021

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>  The following press releases relate to the SBIU and the work that they do.
>
>

* [New process for sending information to the Sports Betting Intelligence Unit](/news/article/new-process-for-sending-information-to-the-sports-betting-intelligence-unit)
* [Licensees reminded to manage risks associated with unregulated events that threaten betting integrity and consumer confidence](/news/article/licensees-reminded-to-manage-risks-associated-with-unregulated-events-that)
* [Sports Betting Integrity quarterly snapshot - November 2021](/statistics-and-research/publication/sports-betting-integrity-snapshot-november-2021)

 [Previous page
 What powers do the Gambling Commission have?](/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have)  [Next page
 Useful links](/licensees-and-businesses/guide/page/useful-links)

---

 Last updated: 8 December 2021

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* [Sports Betting Integrity Forum (opens in a new tab)](https://www.sbif.uk/about-us)
* [UK Government signs Macolin Convention to tackle match-fixing in sport (opens in a new tab)](https://www.gov.uk/government/news/uk-government-signs-macolin-convention-to-tackle-match-fixing-in-sport)
* [Network of National Platforms (Group of Copenhagen) (opens in a new tab)](https://www.coe.int/en/web/sport/network-of-national-platforms-group-of-copenhagen-)
* [Typology Framework of Sports Manipulations (opens in a new tab)](https://rm.coe.int/interactive-typology-tool-final-version-june-2020/16809eb82c)
* [Macolin Convention (opens in a new tab)](https://rm.coe.int/CoERMPublicCommonSearchServices/DisplayDCTMContent?documentId=09000016801cdd7e)
* [LCCP 15.1.2 - Reporting suspicion of offences](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences)

 [Previous page
 SBIU press releases](/licensees-and-businesses/guide/page/sbiu-press-releases)  [Next page
 Important documents](/licensees-and-businesses/guide/page/important-documents)

---

 Last updated: 14 November 2022

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 You can read and download the following documents to find out more about the strategies and decision-making framework for the Sports Betting Intelligence Unit.

* [Sports Betting Intelligence Unit terms of reference](/licensees-and-businesses/guide/sports-betting-intelligence-unit-terms-of-reference)
* [Protecting Betting Integrity](/licensees-and-businesses/guide/protecting-betting-integrity-may-2019)
* [Betting Integrity Support for Major Sporting Events](/licensees-and-businesses/guide/protecting-betting-integrity)
* [Betting Integrity decision making framework (PDF)](/licensees-and-businesses/guide/the-gambling-commissions-betting-integrity-decision-making-framework)
* [Misuse of inside information (PDF)](#4KPgzbWpVpd5ZPsE444S9F)


 Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format  [contact us](/forms/formatrequest)  with details of what you require. It would help us to know what technology you use and the required format.

 **PDF Files**  Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in  [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/)  .

 [Betting-integrity-decision-making-framework

 application/pdf PDF 293.1 kB](//assets.ctfassets.net/j16ev64qyf6l/7idXWC0z9DPThoai2pQLdK/3ee8ef2d740b893c3c7361739874d768/Betting-integrity-decision-making-framework.pdf) [Misuse-of-inside-information

 application/pdf PDF 156.0 kB](//assets.ctfassets.net/j16ev64qyf6l/4KPgzbWpVpd5ZPsE444S9F/f4c8a91df1d3e578d698a6fbd24c5a55/Misuse-of-inside-information.pdf) [Previous page
 Useful links](/licensees-and-businesses/guide/page/useful-links)  [Next page
 How to contact the SBIU](/licensees-and-businesses/guide/page/how-to-contact-the-sbiu)

---

 Last updated: 21 January 2022

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Documents required for change of legal entity

|  Type of Change  |  Supporting Documents Required  |  Additional Information  |
| --- | --- | --- |
|  Existing Entity  |  New Entity  |  |  |
|  Sole Proprietor/ Partnership/ Limited Liability Partnership  |  Limited Company/Plc  |  Companies House documentation confirming creation of a limited company or Plc, thenames of the directors and shareholders.If there are shareholders/key people,in addition to the previous sole proprietor, the unknown individuals will need to complete Annex A/PML applications and provide all supporting documentation.  |  If the limited company/plc has four or more people in positions of management responsibility all of them will require PMLs, including the original sole proprietor.  |
|  Sole Proprietor  |  Partnership/ Limited Liability Partnership  |  A copy of the partnership agreement signed by all parties.  |  If any of the partners are unknown to the Commission, they will need to complete Annex A/PML applications and provide all supporting documentation. If the partnership has four or more people in positions of management responsibility all of them will require PMLs, including the original sole proprietor.  |
|  Partnership/ Limited Liability Partnership of 2 People  |  Sole Proprietor  |  Written confirmation from both partners that the partnership has been dissolved for business reasons.  |  If confirmation cannot be provided by the departing partner a statement from a solicitor or accountant will be acceptable.  |
|  Partnership  |  Limited Liability Partnership  |  A copy of the new partnership agreement signed by all parties.  |  If a new partner has been introduced, they will need to complete Annex A/PML applications and provide all supporting documentation. If the new partnership has four or more people in positions of management responsibility all of them will require PMLs.  |
|  Limited Company/Plc  |  Sole Proprietor  |  Companies House documentation confirming that the company has been dissolved.  |  |
|  Limited Company/Plc  |  Limited Liability Partnership/ Partnership  |  Companies House documentation confirming that the company has been dissolved. A copy of the partnership agreement signed by all parties.  |  If a new partner has been introduced, they will need to complete Annex A/PML applications and provide all supporting documentation. If the new partnership has four or more people in positions of management responsibility all of them will require PMLs.  |
|  Limited Liability Partnership  |  Partnership  |  A copy of the new partnership agreement signed by all parties.  |  If a new partner has been introduced, they will need to complete Annex A/PML applications and provide all supporting documentation. If the new partnership has four or more people in positions of management responsibility all of them will require PMLs.  |

---

 Last updated: 29 July 2021

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Change of legal entity - specific criteria for 25% application fee

 This is the specific criteria for 25% application fee.

>  The following scenarios are applicable only when the conditions applicable to all Change of Legal Entity have been met.
>
>

|  |  Existing Entity  |  New entity  |  Specific criteria that must be met  |  Fee  |
| --- | --- | --- | --- | --- |
|  1  |  Sole proprietor  |  Limited Company / Plc  |  The same individual is the sole director and shareholder, and the fee category is the same or lower than for the existing entity  |  25%  |
|  2  |  Sole proprietor  |  Partnership  |  Partnership is two persons only. One of the partners is the previous sole proprietor, the other is already to known to the Commission and either holds a personal licence or is an approved Annex A. The fee category is the same or lower than for the existing entity.  |  25%  |
|  3  |  Sole proprietor  |  Limited Liability Partnership  |  LLP is two persons only. One of the members of the LLP is the previous sole proprietor, the other is already to known to the Commission and either holds a personal licence or is an approved Annex A. The fee category is the same or lower than for the existing entity.  |  25%  |
|  4  |  Partnership of two persons  |  Sole proprietor  |  Sole proprietor was a partner in previous entity and the partnership was terminated for business reasons rather than death or retirement. The fee category is the same or lower than for the existing entity.  |  25%  |
|  5  |  Limited Liability Partnership of two persons  |  Sole proprietor  |  Sole proprietor was a partner in previous entity and the partnership was terminated for business reasons rather than death or retirement. The fee category is the same or lower than for the existing entity.  |  25%  |
|  6  |  Partnership  |  Limited Company / Plc  |  The partners are the only direct or s/shareholders. No other persons involved as director or shareholder. The fee category is the same or lower than for the existing entity.  |  25%  |
|  7  |  Limited Liability Partnership  |  Limited Company / Plc  |  The members of the LLP are the only directors/ shareholders. No other persons involved as director or shareholder. The fee category is the same or lower than for the existing entity.  |  25%  |
|  8  |  Partnership  |  Limited Liability Partnership  |  The previous partners are the only member s of the LLP. No other persons involved as members. The fee category is the same or lower than for the existing entity.  |  25%  |
|  9  |  Limited company/pie  |  Sole proprietor  |  The individual was the only director and shareholder of the Limited Company. The fee category is the same or lower than for the existing entity.  |  25%  |
|  10  |  Limited Company / Plc  |  Limited Liability Partnership  |  All the members of the LLP were shareholders or directors of the company. The fee category is the same or lower than for the existing entity.  |  25%  |
|  11  |  Limited Company / Plc  |  Partnership  |  All the partners were shareholders or directors of the company. The fee category is the same or lower than for the existing entity.  |  25%  |
|  12  |  Limited Liability Partnership  |  Partnership  |  All the partners were members of the LLP. The fee category is the same or lower than for the existing entity.  |  25%  |

---

 Last updated: 29 July 2021

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Change of legal entity - specific criteria for 75% application fee

 This is the specific criteria for 75% application fee.

>  The following scenarios are applicable only when the conditions applicable to all Change of Legal Entity have been met.
>
>

|  |  Existing Entity  |  New entity  |  Specific criteria that must be met  |  Fee  |
| --- | --- | --- | --- | --- |
|  1  |  Sole proprietor  |  Limited Company  |  Ltd Co has another director/shareholder as well as the previous sole proprietor. Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  2  |  Sole proprietor  |  Partnership  |  Partnership is of three persons. Partnership of two but another partner unknown. Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  3  |  Sole proprietor  |  Limited Liability Partnership  |  LLP is of three persons. LLP of two but another partner unknown. Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  4  |  Partnership of two persons  Limited Liability  |  Sole proprietor  |  In circumstance where the arrangements for 'death/retirement of partner' cannot apply for whatever two person-s reason. Application is for a higher fee category than that held by the existing entity  |  75%  |
|  5  |  Partnership of two persons  |  Sole proprietor  |  Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  6  |  Partnership  |  Limited Company/pies  |  Ltd Co includes a new shareholder who was not a previous partner. Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  7  |  Limited Liability Partnership  |  Limited Company/pies  |  Ltd Co includes a new shareholder who was not a previous member of the LLP. Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  8  |  Partnership  |  LLP  |  New member of LLP who was not in previous partnership. Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  9  |  Limited Company  |  Sole proprietor  |  Ltd Co has directors or shareholders other than the new sole proprietor. Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  10  |  Limited Company/pies  |  LLP  |  One or more of the LLP members was neither a director nor a shareholder in the previous entity. Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  11  |  Limited Company/pies  |  Partnership  |  One or more of the partners was neither a director nor a shareholder in the previous entity. Application is for a higher fee category than that held by the existing entity.  |  75%  |
|  12  |  LLP  |  Partnership  |  One or more of the partners was not a member of the LLP. Application is for a higher fee category than that held by the existing entity.  |  75%  |

---

 Last updated: 29 July 2021

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What you need to send us with your application

Make sure you read the guidance notes for the information you must send in with the application. If any information is missing, it will delay the application.


 The Commission-s application disclosure requirements for Trusts are the same as those for other entity types and/or individuals that are part of a licensee-s ownership structure.

 However, it is important to note that whilst the disclosure requirements set out below are general principles of the information required to support an application, the Commission retains the right to request further information or documents when this is required.

 Where the Trust-s ownership equates to 3 percent or above interest in the licensee, in your application, you must include:

* a copy of the trust deed
* a copy of the letter of wishes
* a copy of the letter of consent from the trustees (i.e. that they have consented to act as trustees).


 We require an Annex A from those beneficiaries whose interest in the Trust equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  . If any beneficiary is under 18, then we do not require an Annex A from them.

 If the beneficiary-s interest in the Trust equates to less than 10 percent but 3 percent or more, then we require the name, address, and date of birth of all beneficiaries which should be shown in the trust deed – if not, you must provide this information.


 We require an Annex A from all Trustees where the Trust-s interest in the applicant and/or licensee equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our  [Apply for a personal licence service](/service/apply-for-a-personal-licence)  .

 In the case of the Trustee being a company, we require an Annex A from the person or people in that company who have lead responsibility for matters relating to the Trust.

 If the Trust-s interest in the licensee equates to equates to less than 10 percent but 3 percent or more, we require the name, address and date of birth of all Trustees which should be shown in the trust deed – if not, you must provide this information.


We will not usually require an Annex A from the Settlor. We require the name, address and date of birth of the Settlor which should be shown in the trust deed – if not, you must provide this information.


We will not usually require an Annex A from the Protector. We require the name, address and date of birth of the Protector which should be shown in the trust deed – if not, you must provide this information.


 [Section 103 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/103)  provides for this. An application can be made in respect of a person or entity who is expected to become a controller of a company.

 [Previous page
 Notify the Commission of a change of corporate control](/licensees-and-businesses/guide/page/notify-the-commission-of-a-change-of-corporate-control)  [Next page
 Fees for a change of corporate control application](/licensees-and-businesses/guide/page/fees-for-a-change-of-corporate-control-application)

---

 Last updated: 23 December 2022

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Fees for a change of corporate control application

 When submitting the Change of Corporate Control application, you must pay the correct fee for the application at the same time. This can be paid by BACS or Faster Payments. Find out more about  [paying fees](/licensees-and-businesses/page/paying-fees)  . The fee must be paid on the same date you email the application to us.

 You can find out the application fee for your licence by using our  [Fee calculator service](/service/operating-licence-fees-calculator)  .


 Changes and fees |  Change  |  Fee  |
| --- | --- |
|  Due to share fluctuation only (the controller(s) must be known to the Commission, that is, they must hold an operating licence issued by the Commission or be a financial institution that is either regulated by the FCA or which has its registered/head office in an EEA state and is regulated by its home state regulator).  |  £160  |
|  Where the new controller already holds an operating licence  |  25 percent of standard application fee  |
|  Where the new controller is a financial institution that is either regulated by the FCA or which has its registered/head office in an EEA state and is regulated by its home state regulator.  |  25 percent of standard application fee  |
|  Where the new controller does not hold an operating licence  |  75 percent of standard application fee  |
|  New controller in family owned  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  and: * the operator is a private limited company
* the operator is and will continue to be a small-scale operator
* all existing shareholders are either the spouse, civil partner, child, parent or sibling of the new controller
* the new controller will not exercise any management function in connection with the gambling activities
* the new controller will not hold a higher percentage of shares in the company than any other shareholder.
 |  £160  |
|  Regulation 34 (2) gives a provision for a reduced fee if a company is being inserted into the group structure and both the below conditions are met: * the new controller is known to the Commission (that is, they hold an operating licence or they are a financial institution regulated in the EEA etc) and
* the new controller is only acquiring 10 percent shares or increasing their shareholding to a 10 percent position and nothing else (i.e. the where the shareholding does not confer any “voting power” as defined in 422 of FSMA).
 |  £160  |

 [Previous page
 What you need to send us with your application](/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application)

---

 Last updated: 23 December 2022

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 [Adult gaming centre](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)

 [Family entertainment centre](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)

 [Previous page
 Licence activities](/licensees-and-businesses/guide/licence-activities)  [Next page
 Betting licence activities](/licensees-and-businesses/guide/page/betting-licence-activities)

---

 Last updated: 15 February 2021

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 [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)

 [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)

 [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)

 [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)

 [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)

 [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)

 [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)

 [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)

 [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)

 [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)

 [Remote betting intermediary trading rooms licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)

 [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)

 [Previous page
 Arcades licence activities](/licensees-and-businesses/guide/page/arcades-licence-activities)  [Next page
 Bingo licence activities](/licensees-and-businesses/guide/page/bingo-licence-activities)

---

 Last updated: 15 February 2021

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 [Non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)

 [Non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)

 [Remote casino operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)

 [Remote casino game host operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)

 [Previous page
 Bingo licence activities](/licensees-and-businesses/guide/page/bingo-licence-activities)  [Next page
 Gambling software licence activities](/licensees-and-businesses/guide/page/gambling-software-licence-activities)

---

 Last updated: 15 February 2021

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 [Non-remote gambling software licence](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence)

 [Non-remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)

 [Remote gambling software licence](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)

 [Remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software)

 [Previous page
 Casino licence activities](/licensees-and-businesses/guide/page/casino-licence-activities)  [Next page
 Gaming machines licence activities](/licensees-and-businesses/guide/page/gaming-machines-licence-activities)

---

 Last updated: 15 February 2021

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 [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)

 [Non-remote gaming machine technical - software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)

 [Non-remote gaming machine technical - supplier licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)

 [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)

 [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)

 [Remote gaming machine technical - supplier licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)

 [Remote gaming machine technical – software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)

 [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)

 [Previous page
 Gambling software licence activities](/licensees-and-businesses/guide/page/gambling-software-licence-activities)  [Next page
 Lottery licence activities](/licensees-and-businesses/guide/page/lottery-licence-activities)

---

 Last updated: 16 August 2021

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 [Non-remote society lottery operating licence](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)

 [Remote society lottery licence](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)

 [Non-remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)

 [Remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)

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 Last updated: 15 February 2021

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Offering lottery, gaming and betting products under common branding

 The Gambling Commission has a duty to pursue the three licensing objectives set out in the Gambling Act 2005 (the Act). The Commission-s role is to permit gambling, in so far as the Commission thinks it is reasonably consistent with the pursuit of those objectives and where it is satisfied that the requirements of the Act will be met by operating licence holders.

 The purpose of this note is to provide advice to lottery promoters (society lottery operators and External Lottery Managers (ELMs)) and others about the principles the Commission is likely to apply when making decisions regarding applications from operators who wish to combine the promotion of lotteries with provision of facilities for other types of gambling.

 The interpretation of the Act and the Commission-s powers is ultimately a matter for the courts but it is hoped that this note will be helpful to societies and ELMs in setting out the principles to which the Commission will have regard in determining whether a particular combination of lottery and other gambling products adequately meets the licensing objectives set out in  [Section 1 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/1 )  . These principles may also be relevant, in appropriate cases, to the Commission-s decision whether to grant an operating licence, or whether to add specific conditions to the licence to ensure the operator offers gambling in a fair and open manner and protects children and other vulnerable persons from being harmed or exploited by gambling.

 This note contains advice supplementary to the requirements of the Act, relevant regulations and the Licence Conditions and Codes of Practice. Operators must also ensure they meet those requirements. For further information see the Commissions document  [Promoting society and local authority lotteries, November 2009](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  .

>  The Commission may update this advice note from time to time to reflect developments in the sector.
>
>

##  Background

##  Branding

##  Marketing

##  Principles

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 Last updated: 1 November 2021

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 Over the past few years the Commission has seen a move away from traditional paper based weekly subscription lotteries to more diverse and innovative ways of selling lottery tickets including, for example, instant win scratchcards and online electronic lottery scratchcards.

 We have also seen an increase in licence applications from ELMs who are arguably more commercially-focused and business-orientated, with emphasis on promoting the individual society lotteries that they manage under a common brand. Increasingly we are finding that ELMs are applying for licences to run lotteries under a brand name and looking at ways of maximising revenue through innovative marketing and through brand awareness. The promotion of lotteries online has also increased and with that some societies and ELMs are looking at what other online gambling products might also be offered on their websites.

 In some cases the products being offered may satisfy both the statutory definition of a lottery and that of gaming or betting. Sections 17 and 18 of the Act were introduced to deal with these cross-category activities and apply the following criteria:

* If the arrangements satisfy the definition of both a lottery and gaming then, subject to the next sentence and unless the lottery is promoted under a lottery operating licence or satisfies the definition of an exempt lottery, the default position is that cross-category gambling is to be treated as gaming rather than a lottery. However, if the arrangement involves more than three processes in order to win a prize then the arrangement is always treated as gaming.
* Where the arrangements satisfy both the definition of a lottery and that of pool betting or a betting prize competition, the default position is that the arrangements are to be treated as betting rather than a lottery, unless they are promoted in reliance on a lottery operating licence or satisfy the definition of an exempt lottery.


 It is generally accepted that, when framing the Act, Parliament considered lotteries to be a ‘softer- form of gambling and that betting and gaming are ‘harder- forms of gambling. Should an ELM or society offer both a lottery and gaming or betting under the same brand, especially on-line, there are concerns that players attracted, for example to a website, to play a lottery may also be offered gaming or betting products.

 By offering gaming or betting under the same branding as lotteries, there is potential for players to become confused and believe that they are participating in a lottery rather than gaming or betting. Lotteries are promoted to support ‘good causes- and many players are supporting their chosen ‘good cause- as well as participating in gambling when they enter a lottery. There is a risk that those attracted to a lottery branded website would assume that all activities they were participating in under the single banner on that site would be in support of good causes rather than for private gain, and would be unaware that they were participating in a ‘harder- form of gambling.


The advertising/marketing of a lottery brand and use of the same brand for gaming or betting products may also draw into gambling young adults (16-17 year olds) who are permitted to participate in lotteries but not gaming or betting. This concern extends to the increasingly popular ‘try for free- games widely available on the internet.


>  This advice is not comprehensive or a binding interpretation of the law and anyone intending to offer cross-gambling activities should refer to the Act and if necessary seek independent legal advice to ensure that they conform to the law before proceeding.
>
>

 In considering a scenario where an ELM (or society) wishes also to offer gaming or betting activities the Commission considers that there is a risk to the licensing objectives, in particular ensuring that gambling is conducted in a fair and open way and protecting children and vulnerable adults from being harmed or exploited by gambling if players are not clear about the characteristics of the gambling being promoted. The Commission does, however, believe that those risks could be mitigated or removed if the following principles were applied when considering an application.

 Licensees wishing to offer betting or casino products alongside lotteries should be advised that the following principles will be applied, which may be attached as conditions to their licence, if an application were to be granted.

 The Licensee should only use the word “lottery” in relation to products that fall within the legal definition of a lottery and are being promoted in reliance on a lottery operating licence. Subject to that, the Licensee may offer lottery games and other forms of gambling via a single website, on associated web pages and under a single umbrella brand name, provided:

* lottery games and other forms of gambling are offered on separate pages of the website
* each web page makes it clear to players which type of gambling is being offered on that page
* it is made clear on the home page that the licensed activities authorised by any casino or betting operating licence are only available to and accessible by players aged 18 and over
* players must only be permitted to participate in gaming or betting (including 'try' or 'play for fun' activities) where they are registered to do so, and only after age verification has taken place.

 The Licensee must ensure that any marketing material which expresses, or implies, an association with a lottery or lottery brand relates to lottery products only and not to any other type of facilities for gambling

 The previously stated principles describe the Commission-s current position on lottery promoters who intend to offer lottery products alongside betting or gaming remote activities. The Commission-s intention is that these principles will be consulted on in the future with a view to incorporating them as a general condition on all relevant combined licences.


* [Offering lottery, gaming and betting products under common branding](#)
* [Background](#background)
* [Principles](#principles)

 [Print this guide](#)


 The licence conditions attached to all lottery operating licences include a requirement that in respect of each lottery promoted a submission must be sent to the Commission within three months of the date of the lottery, showing the total proceeds and how they have been distributed. It is the responsibility of the licensee to ensure that any lottery submission made in respect of the distribution of the proceeds of a lottery is a true and accurate reflection of how those proceeds have been distributed.

 In respect of prizes and expenses, lottery promoters must ensure that only the proportion of proceeds of the lottery used to pay the costs of providing prizes and paying the expenses of the lottery are recorded in the lottery submission sent to the Commission. Funds generated from other sources of income used to pay the expenses or prizes in a lottery must not be recorded in those submissions. The actual total costs of promoting the lottery, including donated prizes and expenses, should be recorded in the annual accounts of the promoting society or local authority. The Commission may require lottery operators to provide their annual accounts or separately submit details of donated expenses and prizes in a lottery where it considers this necessary.

 Societies and local authorities are also required to add details on the nature of each lottery, to the submission. This is information on whether the lottery was part of a branded lottery scheme, what type of lottery it was (raffle-style, subscription, retail scratchcard, vending machine scratchcard) and the value of the largest prize. Further information on branded lotteries is available in our advice on  [promoting multiple society lotteries](/licensees-and-businesses/page/promoting-a-lottery)  .

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 The expenses of a lottery - lottery proceeds](/licensees-and-businesses/guide/page/the-expenses-of-a-lottery-lottery-proceeds)  [Next page
 Non-compliance - lottery proceeds](/licensees-and-businesses/guide/page/non-compliance-in-lottery-proceeds)

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 In simple terms a lottery is a kind of gambling that has three essential elements:

* payment is required to participate
* one or more prizes are awarded
* those prizes are awarded by chance.

 This is set out more formally in the Act which defines two types of lottery, a simple lottery and a complex lottery.

 An arrangement is a simple lottery if:

* people are required to pay to participate in the arrangement
* in the course of the arrangement one or more prizes are allocated to one or more people in a class the prizes are allocated by a process which relies wholly on chance.

 An arrangement is a complex lottery if:

* people are required to pay to participate in the arrangement
* in the course of the arrangement one or more prizes are allocated to one or more people in a class
* the prizes are allocated by a series of processes
* the first of those processes relies wholly on chance.

 In addition,  [section 14(5) of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/14)  stipulates that, for the purpose of these definitions, a process that requires people to exercise skill or judgment or display knowledge is to be treated as relying wholly on chance if:

* the requirement cannot reasonably be expected to prevent a significant proportion of people who participate in the arrangement from receiving a prize
* it cannot reasonably be expected to prevent a significant proportion of people who wish to participate in the arrangement from doing so.

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 Promoting society and local authority lotteries](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)  [Next page
 Meaning of society and local authority lotteries](/licensees-and-businesses/guide/page/meaning-of-society-and-local-authority-lotteries)

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 Last updated: 7 June 2021

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Meaning of society and local authority lotteries

 Society lotteries are lotteries promoted for the benefit of a non-commercial society. Such societies are organisations that have distinct aims and objectives and meet the definition of a non-commercial society set out in the Act.

 A society is non-commercial if it is established and conducted:

* for charitable purposes
* for the purpose of enabling participation in, or of supporting, sport, athletics or a cultural activity
* for any other non-commercial purpose other than that of private gain.


 Local authority lotteries are lotteries promoted by local authorities themselves. These differ from society lotteries registered with a licensing authority. Authorities may use the net proceeds of such lotteries for any purpose for which they have power to incur expenditure.

 [Previous page
 Definition of a lottery](/licensees-and-businesses/guide/page/definition-of-a-lottery)  [Next page
 Large society and local authority lottery licensing requirements](/licensees-and-businesses/guide/page/large-society-and-local-authority-lottery-licensing-requirements)

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Large society and local authority lottery licensing requirements

 A society lottery is a large lottery and may only be run under an operating licence issued by the Commission if the arrangements for that lottery are such that total proceeds (ticket sales) from it:

* may in a single society lottery exceed £20,000
* the proceeds of previous lotteries in the same calendar year have already reached or may, taking into account the lottery in question reach £250,000 in one calendar year.

 If a society promotes a lottery which, applying the above rules, is a large lottery (the first lottery) then every subsequent lottery it promotes in that year and in the following three years will also be a large lottery and will require the society to hold a lottery operating licence issued by the Commission.

 All local authority lotteries must be run under an operating licence issued by the Commission.

 Societies and local authorities that allow players to participate in their lotteries by means of remote communication (internet, telephone etc) will be required to hold a remote lottery operating licence, whether or not their activities also require them to hold a non-remote lottery operating licence.

 General information about the Commission's licensing requirements is given in this document. Specific guidance is available on the Commission's website.

 [Previous page
 Meaning of society and local authority lotteries](/licensees-and-businesses/guide/page/meaning-of-society-and-local-authority-lotteries)  [Next page
 Small society lotteries](/licensees-and-businesses/guide/page/small-society-lotteries)

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 Societies that run small society lotteries, that is to say lotteries in which no more than £20,000 worth of tickets are put on sale and where the society-s aggregate proceeds from lotteries do not exceed £250,000 a year may operate without a Commission licence provided they register with their licensing authority. Where it becomes apparent that a small society lottery will exceed either of the monetary limits, it is the responsibility of the society to ensure they apply to the Commission for a licence, before the limit is exceeded.

 The promoting society of a small society lottery must, throughout the period during which the lottery is promoted, be registered with a licensing authority in England and Wales or a licensing board in Scotland.

 The societies are required to be registered with their licensing authority in the area where their principal office is located. If the local authority believes that the society-s principal office is situated in another area it should inform the society as soon as possible and if possible inform that other authority.

 Details of registration requirements and procedures can be obtained from the licensing department of the relevant local authority.

 Societies that run small society lotteries under registration with a licensing authority and that sell tickets by means of remote communication (internet, telephone etc) are not required to hold a remote gambling licence issued by the Commission.

 [Previous page
 Large society and local authority lottery licensing requirements](/licensees-and-businesses/guide/page/large-society-and-local-authority-lottery-licensing-requirements)  [Next page
 Personal Management Licences](/licensees-and-businesses/guide/page/personal-management-licences)

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 Last updated: 23 February 2021

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 A society or local authority licensed by the Gambling Commission is required to have at least one  [Personal Management Licence (PML)](/licensees-and-businesses/guide/personal-management-licence)  holder if they have more than three people in qualifying positions.

 A qualifying position is one where an individual by the terms of their appointment has primary responsibility for:

* the management of the licensed activity (ie the lottery)
* the financial affairs of the society
* ensuring the society complies with the requirements of the Gambling Act
* the marketing of the lottery
* management of the IT used in connection with the lottery.

 In deciding who should hold the PML a society or local authority should identify the relevant senior individual who takes overall management responsibility for the promotion and proper management of the lottery and for compliance with the regulatory regime as a whole. The PML holder must be a trustee or officer of an unincorporated society, a director of a corporate society or a partner where the society is a partnership. In the case of a local authority lottery the PML holder must be someone in a senior management post who holds the relevant delegated authority from the licensing authority.

 If a society has three or fewer people in qualifying positions they will qualify as a small scale operator and will be exempt from the need to have a PML holder. In those circumstances one individual from the society who is identified as the senior person responsible for the overall conduct of the lottery (usually the chief executive, a trustee, director or member of the senior management board) must complete the personal declaration,  [Annex A declaration](/licensees-and-businesses/guide/annex-a-declaration)  , of the Operating Licence application form and submit it to the Commission along with a Criminal Records Bureau form.

 A society must not operate any lottery unless it has at least one PML holder or at least one Individual who has submitted an Annex A and is named on the operating licence. If the people holding PMLs or the people who have previously submitted Annex A Personal Declarations under the small scale operator exemption change, the society must notify the Commission as soon as possible. If departures leave the society without a PML holder or anyone who has submitted an Annex A, then a new individual needs to make an application for a PML, or in the case of those operators subject to the small scale operator exemption, submit an Annex A. The latter will also require an amendment to the operating licence. Both instances will require a Criminal Records Bureau check as well as appropriate payment.

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 Small society lotteries](/licensees-and-businesses/guide/page/small-society-lotteries)  [Next page
 External Lottery Managers (ELMs)](/licensees-and-businesses/guide/page/external-lottery-managers-elms)

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 Last updated: 8 November 2022

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 A licensed or registered society or local authority may employ an external lottery manager (ELM) to manage all or part of its lottery. An ELM is defined in section  [section 257 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/257)  as someone that is a person or a body who makes arrangements for a lottery on behalf of a society or local authority but is not a member, officer or employee of the society or authority.

 All ELMs must hold a lottery manager-s operating licence issued by the Commission before they can manage a licensed society or local authority lottery or a society lottery registered with a local authority. It is the responsibility of the society or local authority to ensure that before employing anyone to manage all or part of their lottery that person or body holds a valid lottery manager-s operating licence issued by the Commission. A list of licensed ELMs is available on the Commission's website.

 The fact that a society or local authority may employ a licensed ELM to manage all or part of its lottery does not absolve the society or local authority from its responsibility for ensuring that the lottery is conducted in such a way as to ensure that it is lawful and fully complies with all licence conditions and the codes of practice. Both the society or local authority and the ELM require an operating licence from the Commission.

 ELMs are also required to hold Personal Management Licences for a range of directors and senior managers, including:

* the managing director
* chief executive
* finance director
* compliance manager
* marketing manager
* IT manager.

 ELMs also need to hold a remote gambling licence if they intend to sell tickets by means of remote communication (internet, telephone etc).

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 Personal Management Licences](/licensees-and-businesses/guide/page/personal-management-licences)  [Next page
 External Lottery Managers and service providers](/licensees-and-businesses/guide/page/external-lottery-managers-and-service-providers)

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 Last updated: 23 February 2021

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External Lottery Managers and service providers

 Uncertainty can arise as to whether services provided to societies or local authorities amount to the promotion or facilitation of a lottery, in which case the provider needs an external lottery manager (ELM) licence if they are to avoid committing an offence, or instead amount to the provision of services which do not amount to promotion or facilitation, in which case no licence is needed. The following paragraphs give some guidance on the distinction. But anyone who is uncertain whether the services provided require the provider to hold an ELM licence should contact the Commission for advice.

 Under  [section 252 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/252)  , a person promotes a lottery if they make or participate in making the arrangements for a lottery. It says further that a person promotes a lottery in particular if they:

* make arrangements for the printing of tickets
* make arrangements for the printing, publication and distribution of promotional material
* make arrangements to advertise a lottery
* invite an individual to participate in a lottery
* sell or supply tickets
* offer to sell or supply tickets
* use premises for the purpose of allocating prizes or for any other purpose connected with the administration of a lottery.

 Promotional material is defined as a document that advertises, invites participation, contains information about how to participate, or lists winners, in a particular lottery.

 A person commits an offence under the Act if they carry out any of these activities on behalf of a society or local authority unless:

* they are an officer, employee or a member of a licensed or registered societyor local authority
* they are a licensed ELM directed by a society or local authority to run all or part of its lottery.

 Under  [section 259 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/259)  , a person facilitates a lottery if they:

* print lottery tickets for a specified lottery
* print promotional material for a specified lottery
* advertise a specified lottery.

 A person commits an offence of facilitating a society or local authority lottery unless they act in accordance with an operating licence.

 Whether or not a person or body carrying out activities on behalf of a society or local authority requires licensing as an ELM will depend on the activities they conduct and whether they amount to either promoting or facilitating a lottery and, if so, the circumstances in which they carry out those activities. For instance companies which print tickets for or which advertise lotteries under direction from licensed or registered societies or licensed ELMs do not themselves require a licence because, although they are facilitating a lottery, they are acting in accordance with a licence held by someone else.

 To take another example, direct mailing companies employed by society lotteries may be classed as either a service provider or ELM, depending on the functions they carry out. If their only role is to post tickets to people to participate in the lottery from a list provided by the society or ELM, the Commission does not think they are doing any of the things that fall into the definition above of promoting a lottery. However, where a person or body is responsible for and manages part or all of the lottery and decides issues such as where to target promotional material, sources people to enter the lottery and deals with ticket transactions, they are carrying out functions that are caught by the definition of promoting a lottery and require a licence.

 The Commission considers that the Act provides a comprehensive definition of what amounts to promoting or facilitating a lottery for the purpose of determining whether an ELM licence is needed for people or bodies providing services to societies or local authorities. In cases where there is doubt whether or not a person or body is acting in the role of an ELM, the Commission will have regard to the overall management and degree of control of the lottery undertaken by the society and the other party in question. Where the person or body making any of the arrangements for a society or local authority lottery, for example, has control of how the lottery is promoted and managed, the Commission-s view is that they will be acting as an ELM and will need to hold the relevant operating licence issued by the Commission if they are to avoid committing an offence under the Act.

###  Key indicators the Commission uses in reaching a conclusion include:

* who decides how the lottery scheme will operate and when changes to the scheme should be made
* who controls the promotion, marketing and advertising of the lottery
* who sells the tickets
* who pays the prizes
* who appoints and manages sub-contractors
* banking arrangements and the process for handling the proceeds of the lottery
* the contractual agreements between the society and the other party.

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 External Lottery Managers (ELMs)](/licensees-and-businesses/guide/page/external-lottery-managers-elms)  [Next page
 Remote lotteries](/licensees-and-businesses/guide/page/remote-lotteries)

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 Last updated: 23 February 2021

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 [Section 4 of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/4)  specifies that remote gambling means gambling in which people participate by the use of remote communication including the internet, telephone, television, radio or any other electronic or technological method of communication. Normal letter post is not a form of remote communication for the purposes of the Act.

 Societies and local authorities requiring licensing by the Commission and which allow players to participate in their lotteries by means of remote communication will be required to hold a remote lottery operating licence. For example, those accepting payments by telephone, or over the internet, will require a remote operating licence.

 Holders of a remote lottery operating licence will be required to comply with the technical standards and the other specific licence conditions and codes of practice issued by the Commission that relate to remote gambling. Only remote lottery operating licence holders that accept more than £250,000 worth of entries by remote means per year will be required to meet the full testing and third party security audit requirements. The remote technical standards do not apply to holders of an ancillary remote lottery licence. Further details are available on the Commission's website.

 Societies registered with licensing authorities that allow people to participate in their lottery by way of remote communication are not required to hold a remote lottery operating licence.

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 External Lottery Managers and service providers](/licensees-and-businesses/guide/page/external-lottery-managers-and-service-providers)  [Next page
 Gambling Commission licence conditions and codes of practice](/licensees-and-businesses/guide/page/gambling-commission-licence-conditions-and-codes-of-practice)

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 Last updated: 23 February 2021

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