 An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with:

* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)
* regulations (statutory instruments) made under the Gambling Act 2005
* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)
* any  [technical standards](#generic-technical-standards)  that apply to operating licences.

 Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives.

 The three licensing objectives are:

* keeping crime out of gambling
* ensuring gambling is conducted fairly and openly
* protecting children and vulnerable people from being harmed or exploited by gambling.

###  Compliance

 Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation.

* [**Hub**  Compliance

 How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)
###  What you need to tell us

 You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold.

* [**Guidance**  What you need to tell us when you hold an operating licence

 This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)
* [**Guidance**  Key events for operators

 These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)
* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote)

 This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)
* [**Guidance**  Regulatory returns guidance

 Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)
* [**Guidance**  Assurance statements

 This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)
* [**Guidance**  Gaming machine and remote games information requirements

 This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)
###  Public Register

 We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service.

 When you are issued a licence, we will display the details of your licence on the register.

 This includes:

* your head office address
* details of the activities you are licensed for and from when
* domain and trading names you've told us about, and
* details of any regulatory action that has been carried out.

* [**Service**  Public Register of licensees, premises and regulatory actions

 The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register "Link opens in a new tab")
###  Making changes to your licence

 You can make most changes to your licence online, using eServices.

 You can:

* add or remove licence activities
* change the activity fee category up or down
* add or remove management or key people in the business
* add or remove trading names
* add or remove domain names for websites where you provide gambling.

>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  .
>
>

* [**Service**  eServices for operating licence holders

 eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices "Link opens in a new tab")
###  Surrendering your licence

 If you no longer need your licence, you can surrender it.

* [**Guidance**  Surrender your operating licence

 Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)


Information for running lotteries and raffles including guidance for External Lottery Managers (ELMs).


* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)
* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)


* [Types of operating licence](#generic-types-of-operating-licence)
* [Licence activities](#lotteries-licences-and-fees-licence-activities)
* [Fees](#generic-fees-you-need-to-pay)
* [Calculating your fees](#generic-calculating-your-fees)
* [Personal Management Licences](#generic-personal-management-licences)
* [Annex A](#generic-annex-a-declaration)


* [Information you'll need for your application](#lotteries-getting-a-licence-information-youll-need-for-your-application)
* [Apply online](#generic-operating-licence-application)
* [Assessing your application](#generic-assessing-your-application)
* [Your licence](#generic-your-licence)


* [Compliance](#generic-compliance)
* [Sector specific compliance](#lotteries-sector-specific-compliance)
* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)
* [Public Register](#generic-public-register)
* [Display of licensed status](#generic-display-of-licensed-status)
* [Making changes to your licence](#generic-making-changes-to-your-licence)
* [Surrendering your licence](#generic-surrendering-your-licence)


 Under the Gambling Act 2005, an arrangement is a lottery if it satisfies one of the following descriptions.

 Lotteries fall under two categories.

 An arrangement is a simple lottery if:

* people are required to pay in order to participate in the arrangement
* in the course of the arrangement one or more prizes are allocated to one or more members of a class
* the prizes are allocated by a process which relies entirely on chance.

 An arrangement is a complex lottery if:

* people are required to pay in order to participate in the arrangement,
* in the course of the arrangement one or more prizes are allocated to one or more members of a class
* the prizes are allocated by a series of processes
* the first of those processes relies entirely on chance.

 You can read more about the legal definition of lotteries in  [Part 1 section 14 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/part/1/crossheading/lottery)  .


 Information on lotteries, local authority lotteries and External Lottery Managers (ELMs).

* [Society lotteries

 Information for societies who want to run a lottery or raffle, and what the regulations are around such lotteries.](/licensees-and-businesses/page/society-lotteries)
* [**Guidance**  External Lottery Managers (ELMs) - Lotteries

 Information on External Lottery Managers and their role in arranging a lottery on behalf of a society or local authority.](/licensees-and-businesses/guide/external-lottery-managers-elms-lotteries)
* [**Guidance**  Promoting society and local authority lotteries

 Advice for society and local authority lotteries which require a licence or registration September 2014 (updated July 2020)](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries)
* [**Guidance**  Promoting multiple society lotteries

 Advice for society lotteries, local authority lotteries and external lottery managers promoting individual lotteries under one brand.](/licensees-and-businesses/guide/promoting-multiple-society-lotteries)
* [**Guidance**  How to run a lottery or fundraiser

 Check if you need a licence to run a lottery or fundraiser and make sure you are fundraising legally.](/public-and-players/guide/how-to-run-a-lottery-or-fundraiser)
* [**Guidance**  Lotteries toolkit

 This lottery toolkit contains advice, quick guides and case studies to help you in your regulatory responsibilities.](/authorities/guide/lotteries-toolkit)
* [**Guidance**  Lottery proceeds - Advice note April 2013 (Updated July 2020)

 Advice for society lotteries, local authority lotteries and external lottery managers about the requirements relating to the distribution of lottery proceeds.](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)


 Gambling in Great Britain and the Gambling Commission's duties and responsibilites are detailed in the Gambling Act 2005.

 The following legislation and policies are also applicable to operating licence holders.

* [Gambling Act 2005

 Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents "Link opens in a new tab")

###  Licence Conditions and Codes of Practice (LCCP)

 The LCCP outlines the requirements that all operating and personal licence holders must follow.

* [**Guidance**  Licence Conditions and Codes of Practice (LCCP)

 The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)
###  Policies and guidance

 The following guidance and policies are also relevant for all licensees.

* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005

 The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)
* [**Policy**  Statement of principles for licensing and regulation

 The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)
* [**Policy**  Statement of principles for determining financial penalties

 The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)
* [**Guidance**  Other policies, advice and guidance notes

 We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)
* [**Guidance**  Anti-money laundering legislation

 Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)


 There are different types of licence that lottery businesses may need to apply for, you may need more than of the following:

* [operating licence](/licensees-and-businesses/guide/operating-licences)
* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)
* [premises licence](/licensees-and-businesses/page/premises-licence)
* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)

 We issue operating licences and personal licences; premises licences are issued by local licensing authorities.

###  Types of operating licence

 An operating licence allows you to provide gambling activities to customers in Great Britain.

* [**Guidance**  Operating licences

 An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)
###  Licence activities

 You can apply to us for a licence to provide lotteries in a premises (non-remote) or online (remote).

##  Activities

###  Fees

 The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is.

* [**Guidance**  Fees you need to pay and when you should pay them

 Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)
* [**Guidance**  Annual fees

 Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)
* [**Guidance**  Paying fees

 Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)
###  Calculating your fees

 Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees.

* [**Service**  Operating licence fees calculator

 Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc "Link opens in a new tab")
###  Personal Management Licences

 Personal Management Licences allow people to work in certain roles in a gambling business.

 Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less.

* [**Guidance**  Personal Management Licence (PML) guide

 Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)
###  Annex A

 If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence.

* [**Guidance**  Annex A guide

 Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)


* [All](#all)
* [Non-remote](#Non-remote)
* [Remote](#Remote)

##  All activities

##  Non-remote licence activities

##  Remote licence activities


* [Non-remote external lottery manager operating licence

 This licence allows you to manage a lottery on behalf of a society or local authority.

 Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)
* [Non-remote society lottery operating licence

 Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure.

 Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)
* [Remote external lottery manager operating licence

 This licence allows you to manage a lottery on behalf of a society or local authority.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)
* [Remote society lottery licence

 Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)


* [Non-remote external lottery manager operating licence

 This licence allows you to manage a lottery on behalf of a society or local authority.

 Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)
* [Non-remote society lottery operating licence

 Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure.

 Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)


* [Remote external lottery manager operating licence

 This licence allows you to manage a lottery on behalf of a society or local authority.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)
* [Remote society lottery licence

 Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)


 You can apply online for a licence from us to provide lottery activities.

###  Information you'll need for your application

 We will ask you to provide information about you and your business as part of your licence application.

* [**Guidance**  What you need to send us when you apply for an operating licence

 Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)
###  Apply online

 You can use our online service to apply for an operating licence.

 If you have not used the service before, you'll need an email address only you can access to be able to create an account.

>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee.
>
>

* [**Service**  Apply for a licence to operate a gambling business

 Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login "Link opens in a new tab")
###  Assessing your application

###  If your application is rejected

 We will send you a letter explaining which documents are missing and you'll need to reapply online.

 You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again.

* [**Guidance**  How we assess operating licence applications

 Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)
###  Your licence

 If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices.

 You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service.

* [**Service**  eServices for operating licence holders

 eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices "Link opens in a new tab")


 An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with:

* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)
* regulations (statutory instruments) made under the Gambling Act 2005
* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)

 Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives.

 The three licensing objectives are:

* keeping crime out of gambling
* ensuring gambling is conducted fairly and openly
* protecting children and vulnerable people from being harmed or exploited by gambling.

###  Compliance

 Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation.

* [**Hub**  Compliance

 How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)
###  Sector specific compliance

 Guidance and information for the lottery sector.

* [**Guidance**  Lotteries: sector specific compliance

 Sector specific compliance for lotteries (or raffles) and the regulations around them.](/licensees-and-businesses/page/lotteries-sector-specific-compliance)
* [**Guidance**  Lottery submissions guidance

 Guidance for information collected in the Lottery Submissions service.](/guidance/lottery-submissions-guidance)
* [**Guidance**  Using SMS short codes for lottery promotion

 Guidance around using SMS short codes to promote lotteries.](/licensees-and-businesses/page/using-sms-short-codes-for-lottery-promotion)
* [**Guidance**  Societies running lotteries for other good causes

 Guidance for societies who want to run a lottery for other good causes, and the rules and regulations around such lotteries.](/licensees-and-businesses/page/societies-running-lotteries-for-other-good-causes)
* [**Guidance**  Lottery proceeds - Advice note April 2013 (Updated July 2020)

 Advice for society lotteries, local authority lotteries and external lottery managers about the requirements relating to the distribution of lottery proceeds.](/licensees-and-businesses/guide/lottery-proceeds-advice-note-april-2013-updated-july-2020)
###  What you need to tell us

 You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold.

* [**Guidance**  What you need to tell us when you hold an operating licence

 This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)
* [**Guidance**  Key events for operators

 These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)
* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote)

 This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)
* [**Guidance**  Regulatory returns guidance

 Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)
* [**Guidance**  Assurance statements

 This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)
* [**Guidance**  Gaming machine and remote games information requirements

 This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)
###  Public Register

 We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service.

 When you are issued a licence, we will display the details of your licence on the register.

 This includes:

* your head office address
* details of the activities you are licensed for and from when
* domain and trading names you've told us about, and
* details of any regulatory action that has been carried out.

* [**Service**  Public Register of licensees, premises and regulatory actions

 The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register "Link opens in a new tab")
###  Display of licensed status

 If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information.

>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  .
>
>

###  Making changes to your licence

 You can make most changes to your licence online, using eServices.

 You can:

* add or remove licence activities
* change the activity fee category up or down
* add or remove management or key people in the business
* add or remove trading names
* add or remove domain names for websites where you provide gambling.

>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  .
>
>

* [**Service**  eServices for operating licence holders

 eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices "Link opens in a new tab")
###  Surrendering your licence

 If you no longer need your licence, you can surrender it.

* [**Guidance**  Surrender your operating licence

 Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)


Guidance and technical standards for businesses providing gambling online, through apps or via TV or other devices.


* [Types of operating licence](#generic-types-of-operating-licence)
* [Licence activities](#remote-licences-and-fees-licence-activities)
* [Fees](#generic-fees-you-need-to-pay)
* [Calculating your fees](#generic-calculating-your-fees)
* [Personal Management Licences](#generic-personal-management-licences)
* [Annex A](#generic-annex-a-declaration)
* [Premises licence](#remote-licences-and-fees-premises)


* [Licence Conditions and Codes of Practice (LCCP)](#generic-legislation-and-policies-lccp)
* [Policies and guidance](#generic-legislation-and-policies-policies-and-guidance)
* [Technical standards](#generic-technical-standards)
* [Equipment technical requirements](#bingo-and-casino-technical-standards-bingo-and-casino-equipment-technical)


* [Information you-ll need for your application](#generic-getting-a-licence-information-youll-need-for-your-application)
* [Apply online](#generic-operating-licence-application)
* [Assessing your application](#generic-assessing-your-application)
* [Your licence](#generic-your-licence)


* [Compliance](#generic-compliance)
* [What you need to tell us](#generic-what-you-need-to-tell-us-when-you-hold-a-licence)
* [Public Register](#generic-public-register)
* [Display of licensed status](#generic-display-of-licensed-status)
* [Making changes to your licence](#generic-making-changes-to-your-licence)
* [Surrendering your licence](#generic-surrendering-your-licence)


 Remote gambling includes all forms of gambling where players take part by using forms of remote communication.

 This includes:

* the internet
* telephone
* TV
* radio, or
* any other kind of technology for gambling remotely.

 Examples of remote gambling include:

* betting and slots apps on mobile phones and tablets
* self-service betting terminals in betting shops
* betting on live or virtual games and events online, such as  [in-play betting](/licensees-and-businesses/guide/in-play-or-in-running-betting)  .

 You can read more about the legal definition of remote gambling in  [Part 1 section 4 of the Gambling Act 2005 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/4)  .

 You need a licence from us if you provide facilities for remote gambling to consumers in Great Britain.

###  If your business is based abroad

 You  **must**  have a licence to serve British consumers. For example, if your business is based in Malta, but your betting website or app can be played by people in England, Scotland or Wales.


 Guidance for the remote sector.

* [**Guidance**  What is gambling software?

 An advice note, from June 2014 on the definition of gambling software, relevant statutory provisions and licence requirements.](/licensees-and-businesses/guide/what-is-gambling-software)
* [Key equipment

 We do not specify where your remote gambling equipment must be located.](/licensees-and-businesses/page/key-equipment)
* [**Guidance**  Live return to player performance monitoring of games of chance

 As of 1 September 2016 remote operators are required to monitor the performance of the games they offer.](/licensees-and-businesses/guide/live-return-to-player-performance-monitoring-of-games-of-chance)


 There are different types of licence that remote businesses may need to apply for, you may need more than of the following:

* [operating licence](/licensees-and-businesses/guide/operating-licences)
* [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence)
* [Annex A for small-scale operators](/licensees-and-businesses/guide/annex-a-declaration)  .

 If you have premises which are providing remote gambling, you will need a  [premises licence](/licensees-and-businesses/page/premises-licence)  issued by local licensing authorities.

###  Types of operating licence

 An operating licence allows you to provide gambling activities to customers in Great Britain.

* [**Guidance**  Operating licences

 An operating licence is required to provide most gambling facilities in Great Britain.](/licensees-and-businesses/guide/operating-licences)
###  Licence activities

 You can apply to us for a licence to provide remote gambling.

##  Activities

###  Fees

 The fees you need to pay depend on what you are applying for, and what your anticipated gross gambling yield (GGY) is.

* [**Guidance**  Fees you need to pay and when you should pay them

 Information on the fees for each licence, when these will need to be paid, and the payment methods you can use.](/licensees-and-businesses/page/fees-you-need-to-pay-and-when)
* [**Guidance**  Annual fees

 Information and guidance about annual fees for operating licence holders.](/licensees-and-businesses/guide/annual-fees)
* [**Guidance**  Paying fees

 Find out how to pay fees to the Gambling Commission.](/licensees-and-businesses/page/paying-fees)
###  Calculating your fees

 Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees.

* [**Service**  Operating licence fees calculator

 Calculate application, first annual and annual fees for operating licences.](https://secure.gamblingcommission.gov.uk/publicfeecalc "Link opens in a new tab")
###  Personal Management Licences

 Personal Management Licences allow people to work in certain roles in a gambling business.

 Some businesses do not require personal licences to be held. Instead, you need to submit an Annex A. These are required for businesses with three employees or less.

* [**Guidance**  Personal Management Licence (PML) guide

 Information on PMLs, including the specific roles that require one, the fees you will have to pay, and how you can apply.](/licensees-and-businesses/guide/personal-management-licence)
###  Annex A

 If your business qualifies as a  [small-scale operator](/licensees-and-businesses/guide/small-scale-operator)  , you can submit an Annex A instead of applying for a Personal Management Licence.

* [**Guidance**  Annex A guide

 Information about Annex As and when they are required.](/licensees-and-businesses/guide/annex-a-declaration)
###  Premises licence

 If you intend to provide remote gambling from a premises, you will need a premises licence. You will need to apply to the licensing authority the premises is located in.

>  You will need to apply for an operating licence  **before**  you apply for any premises licences.
>
>

* [**Guidance**  Premises licence

 Information on premises licences, which businesses require one, and what you need to do before applying.](/licensees-and-businesses/page/premises-licence)

###  Information from other websites

 We are not responsible for content on external websites. These links will open in a new tab.

 [Find your local council on GOV.UK](https://www.gov.uk/find-local-council "Link opens in a new tab")


* [All](#all)
* [Remote](#Remote)
* [Non-remote](#Non-remote)

##  All activities

##  Remote licence activities

##  Non-remote licence activities


* [Remote betting host real events licence

 This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)
* [Remote betting host virtual events licence

 This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)
* [Remote betting intermediary operating licence

 This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)
* [Remote betting intermediary trading rooms only licence

 This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)
* [Remote bingo game host operating licence

 This activity allows you to provide remote bingo under specific circumstances.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)
* [Remote bingo operating licence

 This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)
* [Remote casino game host operating licence

 This activity allows you to provide remote casino under specific circumstances.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)
* [Remote casino operating licence

 This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)
* [Remote external lottery manager operating licence

 This licence allows you to manage a lottery on behalf of a society or local authority.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)
* [Remote gambling software licence

 This licence allows you to manufacture, supply, install or adapt gambling software by means of remote communication.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)
* [Remote gaming machine technical - full licence

 This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)
* [Remote gaming machine technical – software operating licence

 This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)
* [Remote gaming machine technical – supplier operating licence

 This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)
* [Remote general betting limited licence

 This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)
* [Remote general betting standard real events licence

 This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)
* [Remote general betting standard virtual events licence

 This licence allows you to provide facilities for remote (online) gambling to consumers in Britain.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)
* [Remote pool betting licence

 This licence allows you to run a pool betting business online (or through other means of remote communication).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)
* [Remote society lottery licence

 Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)
* [Non-remote linked licences gambling software

 If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.

 Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)
* [Remote linked licences gaming machine technical

 If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)


* [Remote betting host real events licence

 This licence will allow you to provide facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)
* [Remote betting host virtual events licence

 This licence will allow you to provide facilities for betting on virtual events (but not real events) by means of remote communication (for example, a website).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)
* [Remote betting intermediary operating licence

 This licence allows you to bring two or more betting parties together online in circumstances where you do not have liability for their bets. A remote betting intermediary is also commonly known as a betting exchange.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)
* [Remote betting intermediary trading rooms only licence

 This licence allows you to run a trading room from a premises licensed by your local licensing authority (betting premises or track premises licence).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)
* [Remote bingo game host operating licence

 This activity allows you to provide remote bingo under specific circumstances.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)
* [Remote bingo operating licence

 This activity allows you to provide bingo games to customers via a website, apps, mobile, interactive TV or radio.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-bingo)
* [Remote casino game host operating licence

 This activity allows you to provide remote casino under specific circumstances.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)
* [Remote casino operating licence

 This licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. This includes poker, roulette, blackjack and other casino games, as well as online slot games.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)
* [Remote external lottery manager operating licence

 This licence allows you to manage a lottery on behalf of a society or local authority.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)
* [Remote gambling software licence

 This licence allows you to manufacture, supply, install or adapt gambling software by means of remote communication.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)
* [Remote gaming machine technical - full licence

 This licence allows you to manufacture, supply, install, adapt, maintain or repair a gaming machine or a part of a gaming machine.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)
* [Remote gaming machine technical – software operating licence

 This licence allows you to manufacture, supply, install or adapt software for a gaming machine; to manufacture, supply, install or adapt gambling software.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)
* [Remote gaming machine technical – supplier operating licence

 This licence allows you to to supply, install, adapt, maintain or repair (but not manufacture) a gaming machine or part of a gaming machine.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)
* [Remote general betting limited licence

 This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)
* [Remote general betting standard real events licence

 This licence allows you to provide facilities for remote (online) gambling to consumers in Britain. It allows the provision of facilities for betting on real events (but not virtual events) by means of remote communication (for example, a website).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)
* [Remote general betting standard virtual events licence

 This licence allows you to provide facilities for remote (online) gambling to consumers in Britain.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)
* [Remote pool betting licence

 This licence allows you to run a pool betting business online (or through other means of remote communication).

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)
* [Remote society lottery licence

 Society lotteries can only be run for good causes and cannot be run for private or commercial gain. Local authorities can promote a lottery to raise funds to spend on anything where they have power to incur expenditure.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)


* [Non-remote linked licences gambling software

 If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.

 Further details and fees](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)
* [Remote linked licences gaming machine technical

 If you already hold, or are applying for, a full operating licence you may also, in certain circumstances, apply for a linked licence.

 Further details and fees](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)


 Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005.

 The following legislation and policies are applicable to all licensees.

* [Gambling Act 2005

 Gambling Act 2005 (link opens in new window)](https://www.legislation.gov.uk/ukpga/2005/19/contents "Link opens in a new tab")

###  Licence Conditions and Codes of Practice (LCCP)

 The LCCP outlines the requirements that all operating and personal licence holders must follow.

* [**Guidance**  Licence Conditions and Codes of Practice (LCCP)

 The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.](/licensees-and-businesses/guide/lccp)
###  Policies and guidance

 The following guidance and policies are also relevant for all licensees.

* [**Policy**  Licensing, compliance and enforcement under the Gambling Act 2005

 The Commission-s approach to risk underpins its licensing, compliance and enforcement functions.](/policy/licensing-compliance-and-enforcement-under-the-gambling-act-2005)
* [**Policy**  Statement of principles for licensing and regulation

 The Commission's statement of principles for licensing and regulation.](/policy/statement-of-principles-for-licensing-and-regulation)
* [**Policy**  Statement of principles for determining financial penalties

 The Commission's statement of principles for determining financial penalties.](/policy/statement-of-principles-for-determining-financial-penalties)
* [**Guidance**  Other policies, advice and guidance notes

 We are gradually removing PDF's from our website. Find published advice notes and guidance in PDF's we've not yet converted.](/licensees-and-businesses/page/all-policies-advice-and-guidance-notes)
* [**Guidance**  Anti-money laundering legislation

 Anti-money laundering legislation and regulatory codes of practice operators must comply with.](/licensees-and-businesses/page/anti-money-laundering-legislation)
###  Technical standards

 All licence holders must comply with our technical standards and requirements. However, these standards should not be used as a measure of reliability, quality or security.

 These standards and requirements permit equivalence between different types of technology and do not specify proprietary products or technologies.

 Testing regimes for these standards will permit equivalent international standards (ISO).

* [**Guidance**  Remote gambling and software technical standards (RTS) guidance

 Gambling software and remote operating licence holders (including ancillary remote betting) are required to comply with our remote technical standards (RTS).](/licensees-and-businesses/guide/remote-gambling-and-software-technical-standards)
* [**Standards**  Remote gambling and software technical standards (RTS)

 Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.](/standards/remote-gambling-and-software-technical-standards)
* [**Strategy**  Testing strategy for compliance with remote gambling and software technical standards

 Requirements for the timing and procedures for the testing of remote gambling products.](/strategy/testing-strategy-for-compliance-with-remote-gambling-and-software-technical)
* [**Guidance**  Test houses

 All gambling products must have been tested by an approved test house before they are released to the market.](/licensees-and-businesses/page/test-houses)
* [**Guidance**  Gaming machine and remote games information requirements

 This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)
* [**Guidance**  Technical standards: security requirements

 Our testing strategy requires a third party annual security audit against particular sections of ISO/IEC 27001:2013.](/licensees-and-businesses/page/technical-standards-security-requirements)
* [**Guidance**  Security audit advice

 For holders of all remote gambling operator licences including specified remote lottery licences.](/licensees-and-businesses/guide/security-audit-advice)
###  Equipment technical requirements

 These technical requirements will regulate bingo and casino equipment in two different situations:

* equipment that is used on premises in Great Britain to provide casino games, and
* bingo games to the public and equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the Act.

 These Requirements cover a variety of equipment including a 'live' roulette wheel and bingo tickets. They do not cover gaming machines.

* [**Standards**  Bingo and casino technical requirements

 Bingo and casino technical requirements under section 85 and section 89 of the Gambling Act 2005.](/standards/bingo-and-casino-technical-requirements)


 You can apply online for a licence from us to provide remote games.

 A remote application can take up to x months to process depending on the complexity of your business.

>  You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority.
>
>

###  Information you-ll need for your application

 Details of the information we'll ask you for when you apply for a licence.

* [**Guidance**  What you need to send us when you apply for an operating licence

 Find out which documents you will need when applying for an operating licence for your gambling business.](/licensees-and-businesses/guide/what-you-need-to-send-us-when-you-apply-for-an-operating-licence)
###  Apply online

 You can use our online service to apply for an operating licence.

 If you have not used the service before, you'll need an email address only you can access to be able to create an account.

>  Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee.
>
>

* [**Service**  Apply for a licence to operate a gambling business

 Use this service if you want to apply for a licence to run a gambling business.](https://secure.gamblingcommission.gov.uk/ApplicationHub/Account/Login "Link opens in a new tab")
###  Assessing your application

###  If your application is rejected

 We will send you a letter explaining which documents are missing and you'll need to reapply online.

 You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again.

* [**Guidance**  How we assess operating licence applications

 Find out what we consider when assessing an operating licence application.](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)
###  Your licence

 If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices.

 You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service.

* [**Service**  eServices for operating licence holders

 eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices "Link opens in a new tab")


 An important part of the Gambling Commission-s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with:

* the  [Gambling Act 2005](https://www.legislation.gov.uk/ukpga/2005/19/contents)
* regulations (statutory instruments) made under the Gambling Act 2005
* the  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)
* any  [technical standards](#generic-technical-standards)  that apply to operating licences.

 Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission-s licensing objectives.

 The three licensing objectives are:

* keeping crime out of gambling
* ensuring gambling is conducted fairly and openly
* protecting children and vulnerable people from being harmed or exploited by gambling.

###  Compliance

 Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation.

* [**Hub**  Compliance

 How we do compliance assessments and important compliance information.](/licensees-and-businesses/compliance)
###  What you need to tell us

 You are required to tell us about certain things that happen in your business, these are dependent on the licences and activities you hold.

* [**Guidance**  What you need to tell us when you hold an operating licence

 This guidance summarises all of the types of data and information that you are required to tell us when you hold an operating licence.](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence)
* [**Guidance**  Key events for operators

 These guides will inform you of the key events you must tell us about when you hold an operating licence.](/licensees-and-businesses/guide/key-events-for-operators)
* [**Guidance**  Guidance to operators for age verification test purchasing (non-remote)

 This guidance explains what data we need from you about age verification test purchasing when you hold a non-remote operating licence.](/guidance/guidance-to-operators-for-age-verification-test-purchasing-non-remote)
* [**Guidance**  Regulatory returns guidance

 Guidance for information collected in the Regulatory Returns service by licensing sector.](/guidance/regulatory-returns-guidance)
* [**Guidance**  Assurance statements

 This guidance explains our data and information requirements if you are required to send us an assurance statement.](/licensees-and-businesses/guide/assurance-statements)
* [**Guidance**  Gaming machine and remote games information requirements

 This guidance explains our data and information requirements for games test, games annual audit and security audit reports.](/licensees-and-businesses/guide/gaming-machine-and-remote-games-information-requirements)
###  Public Register

 We provide details of all businesses and individuals we licence on our  [Public Register](/public-register)  service.

 When you are issued a licence, we will display the details of your licence on the register.

 This includes:

* your head office address
* details of the activities you are licensed for and from when
* domain and trading names you've told us about, and
* details of any regulatory action that has been carried out.

* [**Service**  Public Register of licensees, premises and regulatory actions

 The register lets you search and download information about licensed businesses, individuals and premises. You can also find information about regulatory action we have taken against licensees.](/public-register "Link opens in a new tab")
###  Display of licensed status

 If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information.

>  This is a condition of your licence under  [LCCP Condition 8 - Display of licensed status](/licensees-and-businesses/lccp/1/8)  .
>
>

###  Making changes to your licence

 You can make most changes to your licence online, using eServices.

 You can:

* add or remove licence activities
* change the activity fee category up or down
* add or remove management or key people in the business
* add or remove trading names
* add or remove domain names for websites where you provide gambling.

>  Some of these  [changes require you to pay a fee](/licensees-and-businesses/guide/make-changes-to-your-operating-licence)  .
>
>

* [**Service**  eServices for operating licence holders

 eServices allows operating licence holders to make changes to their licence, submit regulatory returns and other notifications to the Gambling Commission.](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices "Link opens in a new tab")
###  Surrendering your licence

 If you no longer need your licence, you can surrender it.

* [**Guidance**  Surrender your operating licence

 Find out how to surrender your operating licence partially or in full.](/licensees-and-businesses/page/surrender-your-operating-licence)


 If you are required to take part in a compliance assessment, we will normally send you a formal notification by letter. However, we will conduct unannounced assessments where it is appropriate.

 Where an unannounced assessment is conducted our staff will always identify themselves when they arrive and show their Gambling Commission identification. Should you have any concerns over the legitimacy of an individual please call our Contact Centre on 0121 230 6666.

 Where an assessment is announced the notification letter will provide the following details:

* date and time of the assessment
* key persons required to attend
* how the assessment will be conducted, which could include a site visit or assessment via video conferencing technology
* information that we require in advance of the assessment
* we may conduct a thematic assessment by questionnaire.

##  Preparation for the assessment

##  The assessment

##  Full assessments

##  Targeted assessment

##  Thematic assessments

##  Assessment findings

##  No follow up required

##  Improvement notice

##  Consideration of regulatory action

##  Special measures

##  Reactive compliance enquiries

---

 Last updated: 9 September 2021

 Show updates to this content  No changes to show.


 Before the assessment is conducted, we will:

* agree and communicate an agenda for the assessment, which may be subject to change depending on assessment findings
* request key policies and procedures
* request other key documents, where appropriate
* conduct open-source checks in relation to your gambling business, which may include reviewing advertising and promotions.

 We may:

* request access to a test account which would allow us to view your website behind the sign in screen
* we may conduct a review of any online gambling products that you promote
* where appropriate, we may conduct unannounced on-site premises visits.

 You should confirm your attendance at the assessment, and we would expect that the times and dates are followed, unless there is significant reason for a change.


 Our assessments are conducted on the basis of ‘show me, don-t tell me-.

 We want you to demonstrate to us how your business is compliant, rather than providing verbal explanations. You should be prepared to show us evidence of how procedures work in practice.

 The type of assessments that we will conduct include:

* full assessment
* targeted assessment
* thematic assessment.


 A full assessment is an in-depth review of your business's compliance with the  [licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp)  .

 A full assessment will typically consist of:

* a website review
* marketing and advertising review
* interviews with key persons
* a review of key policies and procedures and controls and how they are implemented in practice. Including anti-money laundering and safer gambling
* a review of a sample of customer accounts.

 A full assessment will usually require attendance of your staff for 3 to 5 days, depending on the size and complexity of your business. Details of daily attendance will be agreed with our staff prior to the assessment.


 A targeted assessment will focus on one or more specific areas of your business and will not cover all requirements of the LCCP.

 However, if failings are discovered during a targeted assessment, we may review the wider business and conduct a full assessment. A targeted assessment will often be a follow-up to a full assessment to check improvements have been put in place.

 A targeted assessment will generally take 1 to 3 days and will cover some of the elements detailed for a  [full assessment](/licensees-and-businesses/guide/compliance-assessments#full-assessments)  .


 We may conduct thematic assessments where we are assessing one or more specific elements of your business.

 Typically, this type of exercise will include a number of licensees and will be a very specific assessment.

 We may conduct this type of assessment using some of the elements of a full assessment, or we may conduct this by way of questionnaire or discussion with key persons.

 This type of assessment may be conducted where we wish to test the implementation of new LCCP requirements, or where we are looking to test the level of compliance for specific elements of a business.

 This type of assessment will usually take no more than a day.


 Key concerns or good practice will be highlighted by our staff during the assessment. We aim to communicate the key findings of the assessment in a letter, within 14 days of the completion of the assessment. The letter will notify the outcome of the assessment and what happens next.

 There are 3 outcomes from an assessment:

* no follow up required
* improvement notice
* consideration of regulatory action.


You will receive this letter following an assessment where there are no issues, or very minor issues identified.


You will receive this letter following an assessment where we have identified serious failings, but we are assured that there is no risk of consumer harm or significant risks to the licensing objectives. We must have confidence that you are able to put these things right at pace. You will be given a maximum of 3 months, although depending on the issue we may give you significantly less than 3 months, to become compliant. We will reassess these areas after 3 months.


 Where we have identified breaches of our LCCP and there is evidence of consumer harm or risk of consumer harm, or there are risks to the licensing objectives, you will receive this letter. This letter means that we are considering whether the issues identified are sufficiently serious to open a regulatory investigation.

 The outcome of that investigation may include suspension of your personal or operating licence, a review of your licence or a financial settlement. Other less formal action such as placing you in ‘special measures- or issuing a warning may also be appropriate.


 To increase the tools available to us and to ensure swift interventions with failing licensees we have been piloting a ‘special measures- scheme. The aim of this process is to raise standards immediately under strict supervision. Where licensees are being considered for regulatory action, we may consider special measures and notify you that it is an option. Special measures is an opportunity to achieve compliance before formal action. Failure to achieve compliance during the special measures process would lead to a regulatory investigation.

###  Special measures is only appropriate if:

* there is an acceptance of failings
* we have a high level of confidence that a licensee can become compliant quickly, and they have demonstrated this during the assessment
* actions which mitigate the risks to the licensing objectives and consumer harm are put in place immediately
* there isn-t a history of protracted non-compliance
* there isn-t evidence of significant consumer harm
* there is an offer to divest any profit made from non-compliance.


 Where we have received information or have concerns which suggest that a licensee may have fallen below the standards expected, we will conduct further enquiries.

 This will also include compliance assessments undertaken by Local Authorities that are referred to the Commission. This may be through formal information requests or through targeted compliance assessments.

>  We have powers to make formal information requests and licensees will be expected to provide full responses within the deadline provided.
>
>


* [Compliance assessments](#)
* [Preparation for the assessment](#preparation-for-the-assessment)
* [The assessment](#the-assessment)
* [Full assessments](#full-assessments)
* [Targeted assessment](#targeted-assessment)
* [Thematic assessments](#thematic-assessments)
* [Assessment findings](#assessment-findings)
* [Special measures](#special-measures)
* [Reactive compliance enquiries](#reactive-compliance-enquiries)

 [Print this guide](#)


 The Licence Conditions and Codes of Practice (LCCP) is a very important part of running your business and we recommend you subscribe to our e-bulletin so we can notify you of any changes.

##  View and search the LCCP online

 We will consult widely on any changes so come back to this page frequently to check for the most up to date information.

 We think that the most effective regulatory approach is to focus on the outcomes to be achieved.

 In some areas we specify particular rules or processes, but where possible, we aim to allow you to take your own approach to meet our requirements.

 The LCCP is not static, we make amendments or additions to take account of developments in the industry or emerging evidence on the most effective means of promoting socially responsible gambling.

##  Print or download a copy of the LCCP

##  Print or download sector specific extracts of the LCCP

##  Keep updated with e-bulletin


 You can now view the full LCCP online, navigate through sections and find related information the conditions and codes of practice.

 Version effective from 12 September 2022

 [View the LCCP online](/licensees-and-businesses/lccp/online)


 You can download the full LCCP as a HTML file or as a PDF. You can also print it out in full.

 [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/print)

 Version effective from 12 September 2022

 HTML Document


Print or download sector specific extracts of the LCCP

 You can download the extract as a HTML file or as a PDF. You can also print it out in full.

 [Arcades extract](/licensees-and-businesses/lccp/print/arcades)

 Version effective from 12 September 2022

 HTML Document

 [Betting extract](/licensees-and-businesses/lccp/print/betting)

 Version effective from 12 September 2022

 HTML Document

 [Bingo extract](/licensees-and-businesses/lccp/print/bingo)

 Version effective from 12 September 2022

 HTML Document

 [Casino extract](/licensees-and-businesses/lccp/print/casino)

 Version effective from 12 September 2022

 HTML Document

 [Gaming machines and gambling software extract](/licensees-and-businesses/lccp/print/machines)

 Version effective from 12 September 2022

 HTML Document

 [Lotteries extract](/licensees-and-businesses/lccp/print/lotteries)

 Version effective from 12 September 2022

 HTML Document

 [Personal licences extract](/licensees-and-businesses/lccp/print/personal)

 Version effective from 12 September 2022

 HTML Document


 Our newsletter, e-bulletin, is sent out every fortnight and includes updates and details of consultations and changes to the LCCP.

 [Sign up to the newsletter](/e-bulletin)  .

 [Next page
 Online LCCP](/licensees-and-businesses/lccp/online)


 There are three licensing objectives which support the whole basis of gambling regulation:

1. that crime should be kept out of gambling
2. it should be conducted in a fair and open way
3. children and other vulnerable persons should be protected from harm or exploitation from gambling.

 Most people who gamble do so safely, but gambling can be harmful for some. These harms may include for example, excessive play due to inexperience or binge gambling, periods of loss of control and more serious gambling addiction. The harm suffered is not restricted to the gambler, it is also felt by families, friends, communities and employers.

 Proactively interacting early enough and in the right way can help someone keep control of their gambling and you will retain them as a customer, instead of them choosing to opt for a  [self-exclusion](/public-and-players/page/self-exclusion)  or closing their account entirely. In the long term this approach is more sustainable for your business.

##  Compliance with safer gambling requirements

##  Licence conditions and codes of practice (LCCP)

##  Working together to improve standards of safer gambling

---

 Last updated: 14 October 2021

 Show updates to this content  Reference to Senet group removed and link for Industry Group for Responsible Gambling updated.


Compliance with safer gambling requirements

 See the following pages:

* [Transparency with consumers- do they know who they're participating against?](/licensees-and-businesses/page/customers-knowledge-of-who-they-are-participating-against)
* [Advertising and marketing](/licensees-and-businesses/guide/advertising-marketing-rules-and-regulations)
* [Appropriate licensed environments](/licensees-and-businesses/page/gaming-machines-in-gambling-premises)
* [Cashless payments](/licensees-and-businesses/guide/cashless-payment-technologies-in-gambling-premises)
* [Contribution to research, education and treatment](/licensees-and-businesses/guide/list-of-organisations-for-operator-contributions)
* [The importance of interacting with customers](/licensees-and-businesses/page/the-importance-of-interacting-with-customers)
* [Fair and transparent terms and practices](/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices)
* [Local area risk assessments](/licensees-and-businesses/guide/local-area-risk-assessments)
* [Preventing underage gambling](/licensees-and-businesses/page/prevent-underage-gambling)
* [Self-exclusion](/licensees-and-businesses/page/self-exclusion-in-social-responsibility)
* [Destinations of regulatory settlements to be applied for socially responsible purposes](/licensees-and-businesses/page/regulatory-settlements-applied-for-socially-responsible-purposes)


Licence conditions and codes of practice (LCCP)

Our  [LCCP](/licensees-and-businesses/lccp/online)  is the rulebook that sets out the measures that you must take and other aspects that we think are good practice. Use the LCCP as a starting point in order to run your business and build on these provisions, to ensure that you put your customers at the heart of your business.


Working together to improve standards of safer gambling

 We work with a number of partner organisations in the area of safer gambling.

 [GambleAware's (opens in a new tab)](https://www.begambleaware.org/)  programme of treatment, education, harm prevention and research is guided by the  [National Strategy to Reduce Gambling Harms](/about-us/reducing-gambling-harms)  , which is defined by the independent  [Advisory Board for Safer Gambling (ABSG)](/about-us/governanceCommitteesAndBoards/advisory-board-for-safer-gambling)  , and endorsed by us.

 We also work with industry groups responsible for raising standards in safer gambling, such as  [Industry Group for Responsible Gambling (opens in a new tab)](https://bettingandgamingcouncil.com/members/igrg)  .

##  Our expectations


“We want to see you harnessing the same innovation and tools that are used to determine customer profitability, to drive customer protection.  There is perhaps no better way to demonstrate a drive to raising standards than through a genuine and public commitment to meeting your social responsibilities.” - former CEO, Sarah Harrison.


* [Social responsibility](#)
* [Compliance with safer gambling requirements](#compliance-with-safer-gambling-requirements)
* [Licence conditions and codes of practice (LCCP)](#licence-conditions-and-codes-of-practice-lccp)
* [Working together to improve standards of safer gambling](#working-together-to-improve-standards-of-safer-gambling)

 [Print this guide](#)


Assessment principles of multi-operator self-exclusion schemes (MOSES)

 These principles set out the features that we, and the Advisory Board for Safer Gambling (ABSG) consider should be included in effective evaluations of multi-operator self-exclusion schemes.  We have developed the principles with the National Responsible Gambling Strategy and the Evaluation Protocol in mind to support those that administer the schemes when they commission evaluation in this area.

 We expect that those undertaking an evaluation will devise a methodology that is consistent with these principles. They are subject to revision in the light of new information, including experience from pilots.

##  How you should evaluate your multi-operator self-exclusion scheme

##  Principles

##  Protecting your self-excluded volunteers

##  Principles

##  What data you should collect

##  Management information data (where available):

##  Data from scheme users:

##  Further information that would be useful to collect

---

 Last updated: 1 November 2021

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How you should evaluate your multi-operator self-exclusion scheme

These principles cover how the sample for interviews should be sourced, how reflective it should be of the scheme user population as a whole, and how data should be analysed and refreshed.


 Interview sample should be as representative as possible of all scheme users Schemes should have an option for individuals to be re-contacted for research purposes. This option is presented at the end of the registration process and it is made clear to customers that it is fine for them to say no (this is an example of an approach that could be piloted).

 Data should be extrapolated and weighted where scheme user information is available. Sample size for interview needs to be sufficiently robust to allow for this.

 Data should be refreshed following initial impact assessment to provide an assessment of scheme impact over time.


Protecting your self-excluded volunteers

These principles are designed to safe-guard the scheme user as far as possible and ensure the interview is not an uncomfortable experience for them.


 Research should be conducted according to established ethical standards for social research, having regard to the specific circumstances of the gambling sector. To support this, we will establish an expert group to provide advice and oversight about methods and ethics.

 Researchers should only conduct interviews when they have obtained informed consent.

 Telephone interviews should be the preferred approach, with consideration given to how best to administer sensitive questions.

 Researchers should state at the start of the interview that if respondents do not wish to answer any questions they do not have to.

 Researchers should advise the respondent that if they want to talk to anyone further about any of the issues raised they can contact a range of support agencies, and signpost the respondent to these if they are interested.


These principles set out what data needs to be fed into the impact evaluation to ensure it is robust:


Management information data (where available):

* number of individuals registered on the scheme
* individual-s use of multiple MOSE schemes
* number of individuals who have returned to gambling following MOSES period
* number of breaches of MOSES (broken down before and after gambling if possible).


* why did they sign up to MOSES?
* what would they have done if MOSES was not available?
* changes to behaviour since signing up and impact of these changes
* assessment of problem gambling status – ideally via the full PGSI screen but via the PGSI mini-screen if this is not practical
* longitudinal assessment of changes in impact on the scheme user over time where the sample size allows for this to be done effectively (confirming at each stage that the individual is prepared to be contacted).


Further information that would be useful to collect

 During a discussion with ABSG, we also identified a number of areas of interest which are not core to conducting a robust impact evaluation but could be valuable to understand further:

* history of the scheme user-s self-exclusion – have they self-excluded from individual operators previously, and was this effective?
* customer satisfaction with the scheme service/interface
* future intentions for gambling behaviour/self-exclusion wider impact of changes on mental wellbeing, family, work/study and relationships
* suggested scheme improvements
* other interventions that they would find useful.


* [Assessment principles of multi-operator self-exclusion schemes (MOSES)](#)
* [How you should evaluate your multi-operator self-exclusion scheme](#how-you-should-evaluate-your-multi-operator-self-exclusion-scheme)
* [Protecting your self-excluded volunteers](#protecting-your-self-excluded-volunteers)
* [What data you should collect](#what-data-you-should-collect)
* [Further information that would be useful to collect](#further-information-that-would-be-useful-to-collect)

 [Print this guide](#)


>  All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme.
>
>

 The following code is relevant to this section:

 [LCCP: Social responsibility code 3.5.6](/licensees-and-businesses/lccp/condition/3-5-6-multi-operator-non-remote-sr-code)

 Self-exclusion is widely accepted as an important tool for customers who have recognised that they have a problem with their gambling and wish to be supported in their decision to stop.

 A significant weakness of previous arrangements, highlighted by the  [GambleAware Harm Minimisation Report (opens in a new tab)](https://www.begambleaware.org/media/1177/obhm-report-final-version.pdf )  , was the ease with which someone who has self-excluded at one location or with one operator could continue to gamble at others.

 The multi-operator scheme allows an individual to make a single request to self-exclude from the same type of gambling within their area.

 Trade bodies have led on the development of multi-operator self-exclusion arrangements for their sector and not just for their membership.

>  If you offer different forms of gambling from different premises, you will be required to participate in the schemes relevant to the forms of gambling you offer.
>
>


Who operators can contact to register and participate

###  Arcades

 BACTA Scheme Manager  29-30 Ely Place
 London
 EC1N 6TD
 020 7730 6444

 selfexclusion@bacta.org.uk

 Smart Exclusion IHL Tech Ltd  01482 274539

 support@ihlhub.com

 [www.ihlhub.com (opens in new tab)](https://ihlhub.com/)

###  Betting

 Scheme Manager  10 Queen Street Place
 London
 EC4R 1BE
 0800 6402060

 notifications@self-exclusion.co.uk

###  Bingo  [1](#ref-†)

 Bingo Association  Lexham House
 75 High Street
 North Dunstable
 Bedfordshire
 LU6 1JF  01582 860908

 se@bingo-association.co.uk

###  Casino

 SENSE  Betting and Gaming Council
 25 Buckingham Palace Road
 London
 SW1W 0PP  0203 409 2047

 sense@BettingandGamingCouncil.com

 1  Bingo in this table refers to operators that:

* offer exempt bingo
* hold a bingo operating licence because they reach the high turnover bingo limit
* do not hold premises licences
* do not have to participate in the bingo multi-operator scheme.

---

 Last updated: 8 February 2023

 Show updates to this content  Following an audit the 'ihlhub' link has been updated.


Guidance on self-exclusion scheme provider information reporting

 We ask non-remote and remote multi-operator self-exclusion scheme providers to send us data about the self-exclusion schemes they operate.

 We use this data to monitor self-exclusion activity on a sector and industry-level to inform policy development.


Guidance on questions in self-exclusion scheme provider reports

 Question 1. Total Number of Self-Exclusions  Total number of new self-exclusions added to the scheme during the reporting period.  Question 2. Total Number of Individuals who have made a self-exclusion  Total number of individuals or people who have added a self-exclusion during the reporting period.  Question 2a. Total number of individuals who made self-exclusions, by age group:
 - 18-24
 - 25-34
 - 35-44
 - 45-54
 - 55-64
 - 65+
 Total number of individuals or people who have added a self-exclusion during the reporting period, split by age groups. (As a sense check, the total figure for all age groups combined should equal the figure reported in Question 2).  Question 2b. Total number of individuals who made self-exclusions, by gender:
 - Male
 - Female
 - Other
 - Unknown
 Total number of individuals or people who have added a self-exclusion during the reporting period, split by gender. (As a sense check, the total figure for all gender groups combined should equal the figure reported in Question 2).  Question 3. Total number of breaches of self-exclusion (attempted plus full)  Total number of attempted and actual breaches of self-exclusion during the reporting period (report number of breaches, not individuals). (As a sense check, this figure should be the same as those reported in Question 3a and Question 3b added together e.g. if 7 are reported in response to Question 3a and 4 in response to Question 3b, a total of 11 should be reported in response to Question 3.  Question 3a. Total number of attempted breaches (tried to get in the door and/or website but were stopped and/or didn't gamble)  Total number of attempted breaches of self-exclusion, where they were successfully identified trying to get into the premises and/or website or gained entry to the premises and/or website but were turned away prior to being able to gamble, during the reporting period (report number of breaches, not individuals).
 GAMSTOP will report the total number of attempted log ins.  Question 3b. Total number of full breaches (gained entry to premises and/or website and gambled)  Total number of full breaches of self-exclusion, where they gained entry to the gambling premises and/or website and were able to gamble, during the reporting period (report number of breaches, not individuals).  Question 3c. Total number of individuals who attempted to breach their self-exclusion (tried to get in the door and/or website but were stopped and/or didn-t gamble  Total number of individuals who attempted breaches of self-exclusion, where they were successfully identified trying to get into the premises and/or website or gained entry to the premises and/or website but were turned away prior to being able to gamble, during the reporting period (report number of individuals, not breaches).  Question 3d. Total number of individuals who fully breached their self-exclusion (gained entry to premises and/or website and gambled)  Total number of individuals who fully breached their self-exclusion, where they gained entry to the gambling premises and/or website and were able to gamble, during the reporting period (report number of individuals, not breaches).  Question 4. Total number of self-excluded individuals opting to return to gambling  Total number of individuals who request and successfully remove their exclusion (with the 24 hour cooling off period administered) after the minimum exclusion period has elapsed and within the subsequent 6 month (land based) and/or 7 year (online) retention period where the exclusion will otherwise remain active, during the reporting period.
 Example: if an individual chooses to exclude for 12 months on a land based multi operator self-exclusion scheme, their exclusion would technically be active for up to 18 months (12 month selected enforced period plus the 6 month regulatory 'retention' period during which they can request for it to be removed). If, during the reporting period, the individual comes to the end of the 12 month period and during the 6 month 'retention' period, requests and successfully has their exclusion removed, this needs to be counted and included in the 'opting to return to gambling' figure.
 It should not be inferred from this data point that these individuals did actively return to gambling, only that they informed the scheme that they wished to do so.  Question 5. Total number of self-excluded individuals opting to continue self-exclusion (renewed or extended self-exclusion period after initial term)  During the reporting period, the total number of individuals who request and successfully apply either an extension to their selected minimum self-exclusion period or a renewal of self-exclusion, prior to the previous exclusion ending (prior to the minimum enforced selected exclusion period plus the 6 month (land based) and/or 7 year (online) 'retention' period, has elapsed).  Question 6. Total number of active self-excluded customers  On the reporting date (at the end of the last day of the reporting period), report the total number of individuals who have an active and/or live and/or enforced self-exclusion in your scheme (regardless of when the self-exclusion was added to the scheme) - this is a snapshot of how many individuals in total are self-excluded at a given time. (This figure will include individuals who are either in their minimum selected self-exclusion period as well as those who are in the additional 6 month (land based) and/or 7 year (online) 'retention' period but still actively excluded from gambling because they haven't elected to remove their exclusion).  Question 7. Duration customers requested to be self-excluded in days/months/years  Total number of individuals broken down by selected minimum exclusion duration during the reporting period. If your scheme only offers a single duration for self-exclusion then report that duration and the total number of individuals who have added an exclusion during the reporting period. The total of all individuals reported here will add up to the same figure reported in Question 2.  Question 8. Total number of individuals who self-excluded from:
 - a distance covering one kilometre
 - a distance greater than one kilometre.
 **For non-remote arcades and high street bingo scheme providers only**  . Where individuals have recorded a distance in their self-exclusion agreements during the reporting period, provide the total number of those opting for a distance covering one kilometre and the total number of those opting for a distance greater than one kilometre.  Question 9. Average (mean) number of premises customers requested to be self-excluded from (this would be a snapshot at the given time reporting is undertaken)  **For non-remote betting scheme providers only**  . Where individuals have recorded a number of premises to be self-excluded from i.e. more than 1 premises, during the reporting period, report the average number of premises, to one decimal place, for the reporting period (one figure to be reported). The average number should only include those premises that the customers initially self-excluded from and not any that may have been added at a later date.

---

 Last updated: 6 May 2022

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The importance of interacting with customers

We have requirements in our Licence Conditions and Codes of Practice (LCCP) which set out the minimum standards that we expect you to comply with.


###  3.4.1 Customer interaction for premises-based operators

 The following code is relevant to this section:  [LCCP: 3.4.1 - Premises-based customer interaction](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction)  .

 This requirement applies to customer interaction in premises-based gambling. The requirements originally came into effect in October 2019 and include a requirement to take into account our guidance for operators.

 [Customer interaction: formal guidance for premises-based operators](/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-premises-based-operators)  .

###  3.4.2 Customer interaction for lotteries

 The following code is relevant to this section:  [LCCP: 3.4.2 - Customer interaction – lotteries](/licensees-and-businesses/lccp/condition/3-4-2-customer-interaction-lotteries)  .

 This requirement applies to lottery licences.

###  3.4.3 Customer Interaction for remote customer interaction

 The following code is relevant to this section:  [LCCP: 3.4.3 - Remote customer interaction](/licensees-and-businesses/lccp/condition/3-4-3-remote-customer-interaction)  .

 We published  [the outcome of our consultation on requirements for customer interaction in remote gambling](/consultation-response/remote-customer-interaction-consultation-response/the-lccp-provision)  in April 2022.

 The majority of these requirements came into effect on 12 September 2022. Paragraph 10 will come into effect on 12 February 2023. In Paragraph 1, the words ‘as explained in the Commission-s guidance (see paragraph 2)-; and the entirety of Requirements 2 and 3 are not yet in effect.

 The  [customer interaction formal guidance for remote gambling operators](/guidance/customer-interaction-guidance-for-remote-gambling-licensees-formal-guidance)  issued in June 2022 under 3.4.3 is not in effect and  **operators are not required to take it into account**  . In late September we intend to commence a further consultation on matters to be addressed in the guidance, by way of consultation on the guidance itself. See this  [update on the timetable for customer interaction requirements and guidance](/news/article/new-remote-customer-interaction-requirements-and-guidance-update)  for more details.

 [Previous formal customer interaction guidance for remote gambling operators](/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-remote-gambling-operators)  was in effect from 31 October 2019, and  [additional formal guidance on customer interaction to remote gambling operators](/statistics-and-research/publication/customer-interaction-additional-formal-guidance-for-remote-operators-during)  was issued on 12 May 2020. Both the previous formal guidance for remote gambling operators and the additional guidance ceased to be in effect from 11 September 2022 and  **operators are not required to take them into account**  .

###  Problem gambling rates by activity

 Paragraph 14 of Social Responsibility Code Provision 3.4.3 requires licensees to take account of problem gambling rates for the relevant gambling activities, as published by the Commission, in order to check whether the number of customer interactions is, at a minimum, in line with this level. Those rates are as follows:

 Problem gambling rates by activity |  Gambling activity  |  Problem gambler (according to the Problem Gambling Severity Index (PGSI) or DSM-IV  [1](#ref-1)  )  |
| --- | --- |
|  Lotteries and related products:  |  |
|  Other lotteries  |  1.3 percent  |
|  Machines and/or games:  |  |
|  Football pools  |  5.1 percent  |
|  Online gambling on slots, casino or bingo games  |  8.5 percent  |
|  Betting activities:  |  |
|  Online betting with a bookmaker  |  3.7 percent  |
|  Betting exchange  |  10.7 percent  |

 Source: The percentage of people identified as problem gamblers (according to the Problem Gambling Severity Index (PGSI) or DSM-IV  [1](#ref-1)  ) by individual gambling activities are set out in table 16 of  [the Health Survey for England 2018: Supplementary analysis on gambling (opens in a new tab)](https://digital.nhs.uk/data-and-information/publications/statistical/health-survey-for-england/2018/health-survey-for-england-2018-supplementary-analysis-on-gambling)  . Note that table 16 covers all gambling activities, some of which are not relevant for the purposes of Social Responsibility Code Provision 3.4.3 (such as premises-based gambling).


 1  The DSM-IV screening instrument is based on criteria from the fourth edition of the Diagnostic and Statistical Manual of the American Psychiatric Association (DSM-IV).

---

 Last updated: 4 January 2023

 Show updates to this content  'Information to players' removed from Related content as this webpage has been retired.


 You must have policies in place that prevent underage gambling.

 To protect children these should include, for example:

* checking the age of customers who appear to be, or are suspected of being, underage
* not deliberately providing facilities for gambling in such a way as to appeal particularly to children and young people, for example by reflecting or being associated with youth culture
* in premises restricted to adults, refusing service in circumstances where an adult is accompanied by a baby, child or young person.

 The following code is relevant to this section:

 [LCCP: Social responsibility code 3.2](/licensees-and-businesses/lccp/condition/3-2-1-casinos-sr-code)

 The  [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online)  contains sector-specific requirements as regards preventing underage gambling.


Test purchasing to prevent underage gambling

 We support and work closely with your local licensing authority on a rolling programme of  [test purchasing activity](/authorities/guide/test-purchasing-and-age-verification-toolkit)  to test the robustness of your age verification policies and procedures.

 Gambling businesses that have failed in these test purchase exercises have had some or all of these premises conditions imposed upon them:

* Think 21 or Think 25 policy
* regular test purchasing to be undertaken, to ensure the licensee monitors the effectiveness of their controls
* use of magnetic locks to restrict access to premises
* use of an infra-red beam system to alert staff to the presence of customers in age-restricted areas
* barriers to reduce the risk of children crossing from family entertainment centre premises into adult gaming centre premises
* re-positioning category D gaming machines away from entrances to adult gaming centre premises, to reduce the attraction of children to those areas
* induction and refresher training for staff.

---

 Last updated: 11 June 2021

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Advertising and marketing rules and regulations

 The following code is relevant to this section:

 [LCCP: Social responsibility code 5.1.6 (Compliance with advertising codes)](/licensees-and-businesses/lccp/condition/5-1-6-compliance-with-advertising-codes)  Operators should refer to LCCP provision 5 (Marketing) for the full set of code provisions relevant to marketing and advertising.

 The advertising of gambling products and services must be undertaken in a socially responsible manner and you must comply with the UK Advertising Codes issued by the Committees of Advertising Practice (CAP) and administered by the Advertising Standards Authority (ASA).

>  For media not explicitly covered you should apply the principles included in these codes of practice as if they were explicitly covered.
>
>


You should pay particular attention to the following sections of the Codes:

 [UK Code of Non-broadcast Advertising and Direct and Promotional Marketing (CAP Code) (opens in a new tab)](https://www.asa.org.uk/codes-and-rulings/advertising-codes/non-broadcast-code.html)

* [3 Misleading advertising (opens in a new tab)](https://www.asa.org.uk/type/non_broadcast/code_section/03.html)
* [8 Promotional marketing (opens in a new tab)](https://www.asa.org.uk/type/non_broadcast/code_section/08.html)
* [16 Gambling (opens in a new tab)](https://www.asa.org.uk/type/non_broadcast/code_section/16.html)
* [17 Lotteries (opens in a new tab)](https://www.asa.org.uk/type/non_broadcast/code_section/17.html)  .

 [UK Code of Broadcast Advertising (BCAP Code) (opens in a new tab)](https://www.asa.org.uk/codes-and-rulings/advertising-codes/broadcast-code.html)

* [3 Misleading advertising (opens in a new tab)](https://www.asa.org.uk/type/broadcast/code_section/03.html)
* [17 Gambling (opens in a new tab)](https://www.asa.org.uk/type/broadcast/code_section/17.html )
* [18 Lotteries (opens in a new tab)](https://www.asa.org.uk/type/broadcast/code_section/18.html )
* [22 Premium-rate telephone services (opens in a new tab)](https://www.asa.org.uk/type/broadcast/code_section/22.html)  .

 For free and paid-for advice on making your ads compliant with the Codes you can contact  [CAP-s Copy Advice team (opens in a new tab)](https://www.asa.org.uk/about-asa-and-cap/people/copy-advice-team.html )  . Please also be aware that CAP and BCAP have published its  [Gambling Consultation update (opens in a new tab)](https://www.asa.org.uk/news/gambling-consultation-update.html)  which includes newly strengthened guidance on the protection of adult audiences and technical updates to the introductory parts of the UK Advertising Codes- gambling section.

 [Next page
 Gambling industry code for socially responsible advertising](/licensees-and-businesses/guide/page/gambling-industry-code-for-socially-responsible-advertising)

---

 Last updated: 13 April 2022

 Show updates to this content  Format changes 13/04/2022


Ensuring self-excluded customers do not receive marketing materials

 You must take all reasonable steps to prevent any marketing material being sent to a self-excluded customer. It is a breach of social responsibility codes if you are unable to demonstrate that all reasonable steps have been taken to prevent marketing materials from being sent to self-excluded customers.  The following codes are relevant to this section:

 [LCCP: Social responsibility code provision 3.5.3](/licensees-and-businesses/lccp/condition/3-5-3-remote-sr-code)

 [LCCP: Social responsibility code provision 1.1.2](/licensees-and-businesses/lccp/condition/1-1-2-responsibility-for-third-parties-all-licences)

 You must take steps to remove the name and details of a self-excluded individual from any marketing databases used by your company or group (or otherwise flag that person as an individual to whom marketing material must not be sent), within two days of receiving the completed self-exclusion notification.

 You must take responsibility for any third parties you contract for the provision of any aspect of your business related to the licensed activities. Where you have a relationship with a third party which sends marketing materials to your customers, you must take all reasonable steps to ensure they do not send material to those who have self-excluded.

##  Affiliates or third parties

##  Taking action on failures to prevent marketing material being sent to self-excluded customers

##  Where self-exclusion has expired

##  Issues to be aware of and manage to prevent failures from occurring within your business

##  Key events: reporting incidents

---

 Last updated: 13 April 2022

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