suspected vaccination failure\had a light case of shingles; visited her healthcare provider and was told she had a light case of shingles.; feeling itchiness / back; burning on back /the burning sensation is going down to the arm; feels warm / down her right arm; This case was reported by a consumer via call center representative and described the occurrence of vaccination failure in a 88-year-old female patient who received Herpes zoster (Shingles vaccine) for prophylaxis.   Co-suspect products included Herpes zoster (Shingles vaccine) for prophylaxis.   In October 2019, the patient received the 2nd dose of Shingles vaccine (intramuscular). On an unknown date, the patient received the 1st dose of Shingles vaccine (intramuscular). On an unknown date, less than 2 years after receiving Shingles vaccine and an unknown time after receiving Shingles vaccine, the patient experienced vaccination failure (serious criteria GSK medically significant), shingles, pruritus, burning sensation and feeling of warmth. On an unknown date, the outcome of the vaccination failure and shingles were not recovered/not resolved and the outcome of the pruritus, burning sensation and feeling of warmth were unknown.   It was unknown if the reporter considered the vaccination failure, shingles, pruritus, burning sensation and feeling of warmth to be related to Shingles vaccine and Shingles vaccine.  Additional details were reported as follows: The case was reported by the patient herself. The age at vaccination was not reported but it could be 87 or 86 years for 1st dose. The patient was reading the prevention magazine from last year and decided to call because six months ago, the patient started feeling itchiness and burning on back. The patient visited her health care provider and was told that she had the light case of shingles. The patient had burning sensation was going down to the arm. The patient was asked if it the vaccine was received was Shingrix but the patient did not know. The booster of the shingles vaccine shot was received on October 2019 but did not remember the date of the 1st shingles vaccine. The patient received her shingles vaccine at the grocery store where she got her flu shot. After clarification with the patient, she stated that it was 2 years after she received the shingles vaccine and felt itchiness on back. The patient thought it was her laundry soap and changed it  but nothing changed. The patient believed the itchiness and burning started on the 1st part the year about the February. The feeling of burning continues at this time and feels warm and the burning sensation down her right arm. The patient also wanted to found out if shingles was caused of nerves. The patient experienced nerves due to her son being diagnosed with the cancer. The her health care provider had told her it was unlikely. The patient also wanted to known the side effects of the Shingrix vaccine. The patient frequently asked question (faq) used and the patient  referred to health care provider. The reporter consented to follow up. The reporter did not have an email address or fax number. The reporter was unable to provide number of shingles vaccine, lot number, expiration date, date of administration, health care provider address, phone number and fax number. This case was considered as suspected vaccination failure as details regarding laboratory confirmation were unknown at the time of reporting.