extreme chills; she also has aches or she has pains or she feels pains in her body; This is a spontaneous report received from a contactable reporter(s) (Consumer or other non HCP), Program ID: (159558).  A patient (no qualifiers provided) received BNT162b2 (BNT162B2), on 22Sep2022 as dose number unknown, single (Lot number: GJ2824) for covid-19 immunisation. The patient's relevant medical history and concomitant medications were not reported. The following information was reported: CHILLS (non-serious) with onset 22Sep2022, outcome "unknown", described as "extreme chills"; PAIN (non-serious) with onset 22Sep2022, outcome "unknown", described as "she also has aches or she has pains or she feels pains in her body".  Addition information: it was reported that: She had some extreme chills and she also had aches or she had pains or she feels pains in her body. She had chills all night and now she had aching pains. He (reporter) mentioned that his wife (consumer) got vaccinated (Pfizer Covid-19 Vaccine) yesterday and after getting vaccinated she had some extreme chills and she also had aches or she had pains or she feels pains in her body. When paraphrased the concern, reporter confirmed the same. Reporter stated: She had chills all night and now she had aching pains. My question was what did we treat her with since you made the vaccine you must know what are the things that ease her pain. Reporter stated, Why did not you did this. Why did not you send me the email complaint form on symptoms and things like that. So, I did not had to try to 'jerry rig' your online form which was terrible I mean if we make one change in your online form everything was gone, all information was gone. So, your staff of Programmers was not very good. Reporter was informed that the same information was being documented in Pfizer Database. Reporter stated, Was there somebody in Pfizer, which was a huge Corporation should try internet. I mean did not tell me you all go home at night and not did anything. This was ridiculous. I do want to comment this that your vaccine was good. When probed for permission to file the safety report: Reporter stated, That's fine or you can email us and I can fill it out and send it back to you. Reporter was informed that a follow-up form would be sent. Reporter stated: You had a customer support organization. I mean you are selling your medications to your customers. Mail a form to me then. Reporter further stated: so, you are transferring me to the other line, Medical Information. Your customer service was zero, your Company. I will call them later on 'let's take care of somebody on this phone, careless I mean do you understand that? It was careless 20 people died (general statement), I was going to politician and say they are paying you billions of Dollars and you are giving us nothing back. Do you know how many billions of Dollars were we giving. I know, I mean it was incomprehensible for the kind of service, I had gotten so far. When offered to transfer to Pfizer Medical Information one more time: Reporter stated, "No, I will try. I mean, you are just a part of this overall practice it was that so had it so, you can't do anything. They are the ones to be able to did anything. So, it was not your fault, it was your management's fault. So, now what can we did. I did not want to put you on a spot. I will call them. I will call that Medical Information number and then probably wait around that line for an hour or two. Okay, thank you for being patient with me, you are caught up in corporate bureaucracy, So, you cannot did anything.