Headache; Really intense body aches; I still have pain in my shoulders and neck area; I still have pain in my shoulders and neck area; This is a spontaneous report received from a contactable reporter(s) (Consumer or other non HCP) from medical information team. The reporter is the patient.  A 28 year-old female patient received bnt162b2 (BNT162B2), administration date 13Aug2021 17:00 (Batch/Lot number: unknown) at the age of 28 years as dose 2, single for covid-19 immunisation. The patient's relevant medical history was not reported. The patient took concomitant medications. Vaccination history included: Bnt162b2 (Dose:1), administration date: 10Jul2021, when the patient was 28 years old, for COVID-19 immunization, reaction(s): "No reaction on previous exposure to Vaccine". The following information was reported: HEADACHE (non-serious) with onset 13Aug2021 21:00, outcome "not recovered", described as "Headache"; PAIN (non-serious) with onset 13Aug2021 21:00, outcome "unknown", described as "Really intense body aches"; ARTHRALGIA (non-serious), NECK PAIN (non-serious) all with onset 13Aug2021 21:00, outcome "unknown" and all described as "I still have pain in my shoulders and neck area". Relevant laboratory tests and procedures are available in the appropriate section. Therapeutic measures were taken as a result of headache.  Caller disconnected before warm-transfer could be completed. Outbound call placed at 2:06pm EST with recorded call disclaimer. Caller was a consumer (withheld ) who received her second dose of the Pfizer-Biontech Covid19 vaccine last Friday (13Aug2021) around 5pm. Since then, she was experiencing "a headache, going on her third day" and "really intense body aches and she can tell when she was having the headache, and had pain in her shoulders and neck area". Caller states she had taken ibuprofen to treat and the headache had "gone down". She was asking if her symptoms were normal and how long to expect symptoms to last.  Response: Spoke from information in attached confirmed that 'headache', 'muscle pain', and 'tiredness' are commonly reported AEs. Provided that, "systemic side effects including fever and chills were observed with the first 1 to 2 days after vaccination and resolved shortly thereafter." and CDC information which states "Side effects after her second shot may be more intense than the ones she experienced after her first shot. These side effects are normal signs that her body was building protection and should go away within a few days".  Provided that frequency data was gathered in the 7 days after either dose, as found in Tables 1-6 of the fact sheet. Directed caller back to HCP for guidance/treatment if symptoms persist. Caller was welcome to call us back to report additional symptoms, if needed. Consumer stated, "I got the vaccine (Covid-19 Vaccine) on Friday at 5 PM and it is Monday about 11 AM now. I am still having a headache. So I am just wondering if this is normal?" No prior vaccinations (within 4 weeks). States in about July she got blood work done. But she just had a baby. So it was just checking about like iron levels. Consumer confirmed that the tests were normal. However, call transfer was unsuccessful as consumer hung up the call.  No follow-up attempts are possible; information about lot/batch number cannot be obtained. No further information is expected.