anxiety; she couldn't sleep for 3 days; The initial case was missing the following minimum criteria: Other-Info not qualifying for AE reporting. Upon receipt of follow-up information on 19Dec2022, this case now contains all required information to be considered valid.  This is a spontaneous report received from a contactable reporter(s) (Consumer or other non HCP) from medical information team. The reporter is the patient.  A 74-year-old female patient received BNT162b2, BNT162b2 omi ba.4-5 (BNT162B2, BNT162B2 OMI BA.4-5), on 21Sep2022 as dose 5 (booster), single (Lot number: GH9694) for covid-19 immunisation. The patient's relevant medical history and concomitant medications were not reported. Vaccination history included: Bnt162b2 (Dose 1, Lot - EL9262 , Administered in left arm), for Covid-19 immunization; Bnt162b2 (Dose 2, ), for Covid-19 immunization; Bnt162b2 (Dose 3, ), for Covid-19 immunization; Bnt162b2 (Dose 4, ), for Covid-19 immunization. The following information was reported: ANXIETY (non-serious), outcome "unknown"; INSOMNIA (non-serious), outcome "unknown", described as "she couldn't sleep for 3 days".  Additional Information:  Caller stated "Pfizer needs a toll free number just for over 65 and older to eliminate all the crap and recorded messages. I think my brain is going to explode if I listen to the recording one more time." Caller stated "it takes 10 minutes before you get to a human being." Caller stated "I bet 90% of the callers can't make it through the recordings." Caller stated "I didn't know it would take me 2 hours to find an answer. It took awhile." Caller (74 year old, female) was providing a callback related to original # regarding confirmation of the Pfizer Covid-19 bivalent booster correlating lot number GH9694 in which she received on 21Sep2022. Caller stated that this was her third booster that she has received. Pfizer needs a toll-free number for people over 65 because making these calls creates anxiety and she couldn't sleep for 3 days. She added it took her 2 phone calls and an hour today before being able to speak to someone who could solve this issue for her. Caller didn't mention which departments she spoke to before reaching Pfizer.  Caller is a 75 years-old female patient who received a dose of the Pfizer COVID-19 Vaccine on 21Sep2022 with a lot number of GH9694. She mentioned this was her 5th Pfizer COVID-19 Vaccine dose: 2 primary, 2 boosters and this additional. She mentioned a friend of her received a dose from the same lot number, but her friend's vaccination card said it wasn't a bivalent, so the friend had to get an additional dose. She wanted to know if the lot number GH9694 corresponded to a Bivalent vaccine or not. Caller added that she tried to reach for this information for 3 days and that it caused her anxiety. Caller stated "Thank you so much for your patience, you made me feel better with this and now I'll be able to sleep tonight. You've been a blessing."  calling on behalf of herself, but later during call she mentioned adverse event details about her friend, who is 71 or 72 years old, a female. Her friend got the Pfizer Covid Bivalent Vaccine on 07Sep2022 with lot number of GH9694. Patient later got an additional Bivalent booster on 16Dec2022 with the lot, GJ6742. Transfer agent confirmed reason for transfer as the friend got two Bivalent boosters Reporter confirmed details provided Reporter explained they were comparing vaccination shot cards. On the reporter's card for Bivalent the lot is listed as GH9694 and not for the patient. When someone told her friend she needed the Bivalent she did not realize she already had it. Confirmed patient has had no ill effects or symptoms from receiving two Bivalent boosters. Confirmed has no expiration date or NDC for the first Covid Bivalent Booster that was administered.  It was administered in left arm. Details in formal field from the second Bivalent Booster, confirmed as Covid Bivalent Booster that was given.This was given at 2:00PM Previous doses of Pfizer Covid-19 Vaccine. At end of call, reporter mentioned, patient got the Bivalent Covid Shot at (Name) on 07Sep2022. Reporter felt they just did not follow protocol and write Bivalent on her CDC record card. That is why when she went to the Urgent Care on 16Dec2022 they did not realize it and gave her another dose of the booster. Reporter explained, she herself had the same lot number, GH9694 written for the Bivalent Covid Booster, but hers was clearly indicated as the Bivalent Booster on her card. She decided to call Pfizer to verify her lot number as the Bivalent Covid Booster to calm her anxiety. She confirms she knows she had the Bivalent. She commented they always get the Covid Vaccines.