inflammation such as costochondritis and arthritis; numb behind her ear, her shoulder, her arm, and the back of her shoulder blade; the pain was unbearable; stiffness on the left side back of my ear down my neck, shoulder and down arm and back of that blade; Scapular pain; feeling of being warm then cold; arthritis; Costochondritis; it swells under the breastbone: severe pain After the vaccine right next to the sternum, below the neck that bone; This is a spontaneous report from a contactable consumer or other non hcp.    A 69-years-old female patient received second dose of BNT162B2 (PFIZER-BIONTECH COVID-19 mRNA VACCINE, solution for injection, Batch/Lot Number: EN6207, Expiry Date: 31Jul2021), via an unspecified route of administration on an unspecified date as 2nd dose, single for covid-19 immunisation. The patient medical history and concomitant was not reported. The historical vaccine included first dose of BNT162B2 (PFIZER-BIONTECH COVID-19 mRNA VACCINE, solution for injection, Batch/Lot Number: EN6203, Expiry Date: 30Jun2021), via an unspecified route of administration on an unknown date for covid-19 immunisation. She received her 2nd vaccine she had stiffness on the left side back of my ear down my neck, shoulder and down arm and back of that blade. Scapular pain. (back of shoulder) she applied ice and warm compresses and few days subsided but not totally, had the feeling of being warm then cold and suffered with arthritis and inflammation of costochondritis (in the upper rib area). Initially it was the trapezius muscles (neck and shoulder) that swelled up. Inflammation had swelled up, shoulder blade, everything. It attacked her inflammatory and had a lot of pain. Costochondritis, when it begins it swells under the breastbone, severe pain. After the vaccine right next to the sternum, below the neck that bone never felt like that before, patient stated to the doctor, they told me to go to the ER because they weren't sure it wasn't a heart attack. They did a lot of tests and said it's inflammation. They had to give her anti-inflammatory and pain killers and was hospitalized. It's quieted down now because of pain killers and muscle relaxants On an unspecified date, The patient experienced inflammation such as costochondritis and arthritis with outcome of unknown, numb behind her ear, her shoulder, her arm, and the back of her shoulder blade with outcome of unknown , the pain was unbearable with outcome of unknown , stiffness on the left side back of ear down her neck, shoulder and down arm and back of that blade with outcome of unknown , scapular pain with outcome of unknown , feeling of being warm then cold with outcome of unknown, it swells under the breastbone, severe pain after the vaccine right next to the sternum, below the neck that bone with outcome of unknown. Therapeutic measures were taken as a result of inflammation such as costochondritis and arthritis (inflammation), numb behind her ear, her shoulder, her arm, and the back of her shoulder blade (hypoaesthesia), the pain was unbearable (pain), stiffness on the left side back of my ear down my neck, shoulder and down arm and back of that blade (musculoskeletal stiffness), scapular pain (arthralgia) , feeling of being warm then cold (feeling of body temperature change), arthritis (arthritis), costochondritis (costochondritis).  This is a follow up report, reference number: #. Consumer calling about the Pfizer COVID-19 vaccine who says she was completing a report with someone earlier but had to go to an appointment before that was finished.  Caller said that the NDC was not provided for the Pfizer COVID-19 vaccine on her vaccine card, and for the LOT she can barely see it for the second dose. She says that the first dose LOT is EN6203, with EXP 30Jun2021, and the second dose LOT was EN6207, with EXP 31Jul2021. Caller said that she believes the agent she spoke to earlier put down every thing, and she thinks she took all the information from the second one. She said she became numb behind her ear, her shoulder, her arm, and the back of her shoulder blade. She said she stayed that way awhile, and treated it with a heat compress, ice, and anti-inflammatory medications. Caller said she had issues with inflammation, such as costochondritis and arthritis before getting the vaccine, but it elevated it say on a 10 to a 20. She said she was hospitalized for that two weeks ago, because the pain was unbearable, for the inflammation down her neck and chest, because they had to rule out a heart attack. She says what happened was her left shoulder or arm that got the injection, and she had costochondritis before the injection, but she never had with the numbness and pain down the side of her ear, neck, and bones. She clarifies that bones were her collarbones, and says that part was swollen, it just swells up, that's what it does. She says that they gave her anti-inflammatories and pain killers to quiet it, then two days ago it started to swell again. No further details provided about the anti-inflammatories or painkillers she took. Caller says she was supposed to speak to the medical team to ask them questions after the agent said she was not able to answer what was the cause of it, and the agent had gave her the number option 3.  This is a follow up report. Attempted transfer to MI, caller requested to be transferred to the queue to wait for the next available representative, asked about any product complaint issues and medical information request, questioned about inflammation and pain. The outcome of all the event was unknown.  Additional information has been requested.