Age: 70.0
Sex: F
Vaccine: COVID19
Symptoms: Illness, Product dose omission issue
Clinical narrative: The center in which she got the first shot of the vaccine neglected to call her for her second dose appointment; She is sickly now; This is a spontaneous report from a contactable 71-year-old female consumer(patient) reported for herself that. A female patient of an unspecified age received bnt162b2 (BNT162B2, Manufacturer Pfizer-BioNTech) dose 1 via an unspecified route of administration, administered in Arm Left on 01Feb2021 (Batch/Lot number was not reported) as SINGLE DOSE for covid-19 immunisation. The patient medical history and concomitant medications were not reported. Caller got the first dose of the Pfizer COVID-19 vaccine on 01Feb2021. Patient did not receive any other vaccines within 4 weeks prior to the COVID-19 vaccine. The r center in which she got the first shot of the vaccine neglected to call her for her second dose appointment. She wanted to know if there are any recommendations for the vaccine shot given after 42 days. Caller wanted to know how to get the Pfizer COVID-19 vaccine. She also wanted to know if the dose is allocated to her since the facility has failed to give her the second dose of the vaccine in time. Response: Gave the phone number of the Department of Health hotline in their website. Caller mentioned she has no computer to look at the website. She was calling about the Covid 19 vaccine. She got her first Covid 19 vaccine at a nursing facility, a rehabilitation place . Later in the call it is clarified that she was a patient at the facility and the  pharmacy came and provided the Covid 19 vaccines to the residents.  After she was discharged from the facility they  didn't call her to schedule her second vaccine and she kept calling them about it. She was discharged from the facility on 11Feb2021. Finally, on 11Mar2021 she got the piece of paper that showed she had received her first Covid 19 vaccine. But the facility  neglected to call her to schedule the second Covid 19 vaccine. She thinks she can only get the vaccine from that facility because the dose was allocated to her. It's been 42 days on 14Mar2021 since she received the first Covid 19 vaccine. She's called everywhere on the phone since she got that paper stating the administration date of the first Covid 19 vaccine on 01Feb2021. She is asking if the facility is responsible for getting the Covid 19 vaccine to her. The facility never called her back for her second appointment. She's called today and the facility staff is always in a meeting or have left for the day. She's confused. When she called the health department, they said that she never showed up for her appointment and so she didn't get the second Covid 19 vaccine. She reports her son, who was 51 years old died in Feb2021 from a heart attack and they are using that as an excuse. The facility isn't working with her. She understands she can't get the second Covid 19 vaccine unless she shows them, she had received the first. She only got the paper proving she got the first Covid 19 vaccine on 11Mar2021. She's been calling everywhere, the Department of health and the department of aging. She is sickly now and she has heart problems. When querying facility name where she received her Covid 19 vaccine she says the pharmacy came to the facility where she was a patient. She was in the hospital.  It was recommended that at discharge she go to a rehabilitation center. She was sent to a facility. She was discharged from the facility to her home on 11Feb2021.  Communication: Advised caller to reach out to the facility where she received the Covid 19 vaccine and to the  pharmacy that came to the facility to administer the Covid 19 vaccine for scheduling. The caller was provided with the phone number instructions to dial option 3, and business hours prior to transfer to queue. The outcome of the events was unknown. The reporter considered the events as non-serious.   Information on the lot/batch number has been requested.