Title: Designing systems and processes for managing disputes /
Authors: Rogers, Nancy H.,; Bordone, Robert C., 1972-; Sander, Frank E. A.; McEwen, Craig A.
Year: 2019
Subjects: Dispute resolution (Law); Dispute resolution (Law) Social aspects.; Dispute resolution (Law)
Contents: Introduction -- Overview of the design process -- Taking design initiative and clarifying roles -- Diagnosing or assessing stakeholders, goals and interests, and contexts -- Creating dispute management processes and systems -- Selecting, engaging, and preparing the participants in the new process -- Determining the extent of confidentiality and openness in the processes -- Seeking justice, safety, reconciliation, change, public and personal understanding, and other goals -- Enhancing relationships -- Using technology -- Implementing -- Using contracts -- Using law -- Evaluating and revising -- Facilitation and related skills for designers.