Title: The bottom line : determining and communicating the value of the special library /
Authors: Matthews, Joseph R.
Publisher: Libraries Unlimited,
Year: 2002
Subjects: Special libraries Evaluation.; Special libraries Cost effectiveness.; Special libraries Administration.; Library planning.; Organizational effectiveness Measurement.; Libraries organization & administration; Evaluation Studies.; Cost-Benefit Analysis; Communication
Abstract: "Describing how value is added and how it can best be measured, Joseph Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a "value center" rather than a "cost center." A glossary, list of recommended reading, and an appendix (including a library benefits survey and a table of measures with respective definitions) make this the ultimate means of establishing the value of your library - an essential guide no special librarian should be without!"--BOOK JACKET.
Contents: How libraries add value -- Evaluation -- Evaluation techniques and methods -- Input measures -- Process measures -- Output measures -- Approaches to identifying outcomes or impacts -- Outcomes in special libraries -- A balanced scorecard -- Building a library balanced scorecard -- Communicating the value of a special library.