Title: Managing resource sharing in the electronic age /
Authors: Chang, Amy.; Jackson, Mary E. 1949-
Publisher: AMS Press,
Year: 1996
Subjects: Interlibrary Loans utilization.; Interlibrary Loans trends; Document delivery United States.; Interlibrary loans United States.; United States
Contents: The competitive advantage of librarians : core competencies for document delivery / Curtis L. Kendrick -- From paper forms to electronic transmission : the evolution of interlibrary loan electronic technologies / Yem Siu Fong -- Document delivery in the 1990s : an overview / Lee Anne George -- Ordering, delivery and turnaround : how do document suppliers maintain their markets? / Mary A. Hollerich -- Document delivery : the confusion of it all / Rosann Bazirjian and Pamela W. McLaughlin -- Total Quality Management for interlibrary loan and document delivery / Amy Chang -- AVISO : an innovative interlibrary loan management system / Dave Binkley -- Sweeping sand at the sea : the challenge of staffing a growing service / Kathryn J. Deiss -- Managing interlibrary loan operations : a successful experience in an academic library / Martha Steele and Keiko Horton -- The leading/bleeding edge : the role/toll of library staff involved in electronic resource sharing / Sheila Walters -- A cost analysis for interlibrary loan : a differentiated service / Amy Chang -- Interlibrary loan : a cooperative effort among OCLC users / Kate Nevins and Darryl Lang.