Title: Teaching, tasks, and trust : functions of the public executive /
Authors: Brehm, John, 1960-; Gates, Scott
Publisher: Russell Sage Foundation,
Year: 2008
Subjects: Government executives; Civil service Personnel management; Supervision of employees
Abstract: "The mere word "bureaucracy" brings to mind images of endless lines, piles of paperwork, and frustrating battles over rules and red tape. But some bureaucracies are clearly more efficient and responsive than others. Why? In Teaching, Tasks, and Trust, distinguished political scientists John Brehm and Scott Gates show that a good part of the answer may be found in the roles that middle managers play in teaching and supporting the front-line employees who make a bureaucracy work."--Jacket.
Contents: Alternative roles -- pt. I. Training. Empirical data on training -- Adapting preferences -- pt. II. Task management. Task allocation in public bureaucracies -- Task allocation in policing -- pt. III. Trust brokering. Trust brokering -- Rules, trust, and the allocation of time -- Leadership : middle managers supervision.