Title: Abuse in the workplace : management remedies and bottom line impact /
Authors: Bassman, Emily S.
Publisher: Quorum,
Year: 1992
Subjects: Job stress.; Job satisfaction; Organizational change.; Quality of work life.; Organizational effectiveness.
Abstract: This book identifies a major threat to the productivity, profitability, and competitiveness of American business. This threat is the deteriorating relationship between managers and employees in the face of repeated downsizing, cost-cutting, and demands to accomplish more with fewer resources. Stress brings out dysfunctional, abusive behavior in managers, and a form of "generic harassment" results. Emily S. Bassman creates a vision of the antithesis of an abusive environment: one that is empowering, where fair treatment is lived out in daily practices, where employees choose to exert discretionary effort, creating a peak performance culture. In creating this vision, the author applies principles from Total Quality Management to human relationships in the workplace, especially to those between managers and subordinates. The unique contribution is putting W.E. Deming's quality principles into behavioral terms based on psychology and learning theory.^
Contents: Introduction: What is Employee Abuse? -- pt. I. Individual Acts of Abuse. 1. What Does Employee Abuse Look Like? 2. Traditional Forms of Abuse. 3. The Dynamics of Employee Abuse. 4. Social and Behavioral Aspects of Abusive Relationships -- pt. II. Institutional Abuse. 5. The Ethics of Employee Treatment. 6. Overwork and the Workaholic Organization. 7. Policies, Procedures, and Management Practices. 8. Potential for New Forms of Abuse: Employee Testing. 9. Potential for New Forms of Abuse: Employee Privacy -- pt. III. Impact on Organizations. 10. The Costs of Employee Abuse. 11. Corporate Response to Employee Abuse -- pt. IV. Solutions. 12. Guidance for Employers. 13. A Model for Examining the Corporate Culture. 14. The Road Ahead.