Title: Quality : a critical introduction /
Authors: Beckford, John, 1958-
Publisher: Routledge,
Year: 1998
Subjects: Total quality management Case studies; Service industries Management Case studies.; Manufacturing industries Management Case studies.; Quality Control; Total Quality Management
Abstract: This text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking. The text is intended primarily for students, but could also be of use to practising managers.
Contents: Pt. 1. Introducing Quality. 1. The quality imperative. 2. Quality: a strategic decision? 3. Barriers to quality. 4. The emergence of management -- pt. 2. The Quality Gurus. 5. Philip B. Crosby. 6. W. Edwards Deming. 7. Armand V. Feigenbaum. 8. Kaoru Ishikawa. 9. Joseph M. Juran. 10. John S. Oakland. 11. Shigeo Shingo. 12. Genichi Taguchi -- pt. 3. Contemporary Thinking. 13. Contingency theory. 14. Organisations as systems. 15. Organisational cybernetics. 16. Soft systems thinking. 17. Critical Systems Thinking. 18. Business Process Re-engineering. 19. The learning organisation -- pt. 4. Methods, Tools and Techniques. 20. Process analysis. 21. Quality Management Systems: ISO 9000. 22. Statistical methods. 23. Benchmarking. 24. Supplier development. 25. Qualitative methods. 26. Total Quality Management through TSI. 27. Effective organisation. 28. Employee participation. 29. Stakeholder participation. 30. Implementing quality programmes.