Title: When the sparks fly : resolving conflicts in your organization /
Authors: Arnold, John D.
Publisher: McGraw-Hill,
Year: 1993
Subjects: Conflict management; Problem solving; Employee morale.; Organizational effectiveness.
Abstract: Vicious turf wars. Increased polarization between departments. In today's tension-filled business environment - one in which employees are feeling the pressures of mergers, downsizing, increased competition, and shorter deadlines - is it any wonder that destabilizing organizational conflicts have become the rule, rather than the exception, at most companies? Allowed to fester, these conflicts will only get worse! But now there's a book that provides you with a proven 10-step method enabling you to diagnose and resolve the conflicts within your own company before they end up paralyzing productivity, destroying morale, and driving away customers. Drawing on many fascinating examples of real-life conflict resolution that author John Arnold has used successfully with leading business firms in the United States and abroad, When the Sparks Fly shows you how to:. Spot clues to friction in the office - even when people are trying their best to keep it from you.
Contents: Introduction: Humans in the Midst -- pt. 1. Organizational Conflict and the Conflict Resolution Process. 1. Anatomy of an Organizational Conflict: Understanding Strife. 2. The Arnold Conflict Resolution Process. 3. The Scene of the Crime: Identifying the Roots of Conflict -- pt. 2. Six Types of Organisational Conflict. 4. Pressures from Without: Managing External Conflicts. 5. Business as Usual: Management Process Conflicts. 6. The Road Less Traveled: Developing Solutions to Strategic Direction Conflicts. 7. Teaching the Elephant to Waltz: Solving Operational Conflicts. 8. Warring Fiefs: Managing Interdepartmental Conflicts. 9. A Question of Values: Resolving Value-System Conflicts -- pt. 3. The In-House Conflict Resolver's Guide. 10. How to Conduct Organizational Conflict Resolution in Your Company. 11. Conducting Organizational Preventive Maintenance. Epilogue: Organizational Conflict -- The Challenge of the 1990s.