Title: Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence /
Authors: Brown, Mark Graham.
Publisher: Productivity Inc.,
Year: 2001
Subjects: Malcolm Baldrige National Quality Award.; Total quality management Awards United States.
Abstract: Annotation
Contents: Understanding the Malcolm Baldrige National Quality Award -- Preparing an application for the Baldrige Award -- Key themes and relationships among the criteria -- Understanding the Baldrige Award scoring scale -- Interpreting the criteria for the organizational profile -- Interpreting the criteria for leadership -- Interpreting the criteria for strategic planning -- Interpreting the criteria for customer and market focus -- Interpreting the criteria for information and analysis -- Interpreting the criteria for human resource focus -- Interpreting the criteria for process management -- Interpreting the criteria for business results -- Preparing for a site visit -- Using a Baldrige assessment as a strategic planning tool.