Title: The professional service firm 50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! /
Authors: Peters, Thomas J.
Publisher: Knopf : Distributed by Random House,
Year: 1999
Subjects: Service industries Management; Customer services Management
Abstract: Offers advice on selecting clients, organizing projects, reviewing current work, attracting the best employees, and creating effective marketing.
Contents: Introduction: The Inexorable "PSF" Logic -- PSF = Inc. + Clients + Projects! -- Think Inc. -- Commit "Cool" -- Think Client. Period -- Select Clients very carefully -- Seek out Clients who are leaders -- F-i-r-e Clients ... upon occasion -- Turn every "task" into a Project -- The Work Matters! -- Become a Catalyst for Revolution -- Portfolio Quality! -- Visit every client -- Create an immodest Current Projects List -- You are a Venture Capitalist -- Conduct a weekly--or a more frequent--formal Current Projects Review -- Words ... matter -- Impact! -- Transform every "job" into a ... WOW! Project -- Never ever compromise your Identity -- Pursue ... P-A-S-S-I-O-N -- Measure: Did we make an impact? -- Tom's Epithet No. 1: "Thoroughly Professional ... But Not Provocative" -- L-E-A-D Your Client! -- Another-flavor-of WOW: Politics -- PSF success boils down to ... the fine art of balance -- Accounting (etc.) is a performing art --^