Title: User friendly : how the hidden rules of design are changing the way we live, work, and play /
Authors: Kuang, Cliff, 1978-; Fabricant, Robert, 1966-
Year: 2019
Subjects: Product design Social aspects.; TECHNOLOGY & ENGINEERING / Industrial Design / General.
Abstract: Combining the expertise and insight of a leading journalist and a pioneering designer, Kuang and Fabricant provide a definitive, thoughtful, and practical perspective on a topic that has rapidly gone from arcane to urgent to inescapable.
Contents: The empire of user-friendliness -- Part I: Easy to use. Confusion --  Industry -- Error -- Trust -- Metaphor -- Part II: Easy to want. Empathy -- Humanity -- Personalization -- Peril -- Promise -- Seeing the world through user-friendly eyes -- Appendix: A brief history of "user friendly".