Title: Detail process charting : speaking the language of process / Ben B. Graham.
Authors: Graham, Ben B.
Publisher: John Wiley & Sons. Inc.,
Year: 2004
Subjects: Industrial organization Charts, diagrams, etc.; Organization charts; Reengineering (Management); Benchmarking (Management); Organizational effectiveness.
Contents: Introduction -- Who is involved in process improvement -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.