Title: Resolving conflict : a practical approach /
Authors: Tillett, Gregory,
Publisher: Sydney University Press,
Year: 1991
Subjects: Conflict management; Problem solving; Mediation.
Contents: 1. Conflict and its Resolution -- 2. Analyzing Conflict -- 3. Communication and Conflict Resolution -- 4. Planning and Preparation for Resolution -- 5. Collaborative Problem Solving -- 6. Mediation -- 7. Arbitration -- 8. The Conflict Resolution Process -- 9. Practical Conflict Resolution Skills -- 10. When Things Go Wrong -- 11. Interpersonal and Relationship Conflict -- 12. Neighborhood and Intergroup Conflict -- 13. Industrial and Commercial Conflict -- 14. Environmental and Technical Conflict -- 15. Conflict Resolution, the Law and Ethics -- 16. Making Conflict Resolution Work -- 17. An Example of Analysis and Planning -- Annotated Resource List.