Title: Benchmarking : the search for industry best practices that lead to superior performance /
Authors: Camp, Robert C., 1935-
Publisher: Quality Press ; Quality Resources,
Year: 1989
Subjects: Organizational effectiveness.; Performance; Business intelligence.; Research, Industrial.; Department book.
Abstract: This book provides examples that show you how to relate benchmarking to your own circumstances. Reference guides help you get started. Case histories provide examples of actual benchmarking investigations from beginning to end.
Contents: 1. Introductino -- 2. Why benchmark? -- 3. What to benchmark -- 4. Identifying comparative companies -- 5. Data collection methods -- 6. Determining the current competitive gap -- 7. Projecting future performance -- 8. Communicating benchmark findings -- 9. Establishing functional goals -- 10. Developing action plans -- 11. Implemetning specific actions and monitoring progress -- 12. Recalibrating -- 13. Beyond benchmarking.