Title: Swans, swine, and swindlers : coping with the growing threat of mega-crises and mega-messes /
Authors: Alpaslan, Can M.; Mitroff, Ian I.
Publisher: Stanford Business Books, An Imprint of Stanford University Press,
Year: 2011
Subjects: Crisis management.
Contents: A crisis is not what we have been led to believe : every crisis is an existential crisis of meaning -- What is a mess? : the fundamental differences between exercises, problems, and messes -- All crises are messes -- When good organizations do unwise, immature, and bad things -- It's the culture -- Overcoming mega-denial -- Beyond fear-based crisis management -- The art and science of messy inquiry -- Trust, transparency, and reliability : what can the HROS teach the financial sector?