Title: Into the networked age : how IBM and other firms are getting there now /
Authors: Cortada, James W.; Hargraves, Thomas S.; Wakin, Edward.; International Business Machines Corporation.
Publisher: Oxford University Press,
Year: 1999
Subjects: International Business Machines Corporation.; Business networks.; International business enterprises Management; Strategic alliances (Business)
Abstract: "Focusing on process management, use of knowledge, and technology, the authors offer a holistic approach to change based on expertise, experience, and a track record that highlights, among others, IBM's own transformation. In five down-to-earth sections, the authors share their vast experience, apply case studies, chart trends, and describe in-depth the practices that allow companies to evolve in order to meet the needs of the networked age."--Jacket.
Contents: The challenge of change, the response of transformation -- How the rules of the game are changing -- Making customers into partners -- Managing knowledge: issues and implications -- How to manage knowledge -- The leveraging of knowledge -- The "X" factor in transformation -- Process management in action -- Working partners: strategy and technology -- Technologies for today and tomorrow -- Leading the way.