Title: Continuous quality improvement in health care : theory, implementations, and applications /
Authors: McLaughlin, Curtis P.; Kaluzny, Arnold D.
Publisher: Jones and Bartlett,
Year: 2006
Subjects: Medical care United States Quality control; Total quality management United States.; Delivery of Health Care organization & administration; Total Quality Management methods
Contents: Defining quality improvement / Curtis P. McLaughlin and Arnold D. Kaluzny -- Does TQM/CQI work in health care? / Curtis P. McLaughlin and Kit N. Simpson -- The outcome model of quality / Susan I. DesHarnais and Curtis P. McLaughlin -- Measurement and statistical analysis in CQI / Diane L. Kelly and Susan Paul Johnson -- Measuring consumer satisfaction / Shulamit L. Bernard and Lucy A. Savitz -- Understanding and improving team effectiveness in quality improvement / Brucy Fried and William R. Carpenter -- CQI, transformation, and the "learning" organization / Vaughn M. Upshaw, Arnold D. Kaluzny, and Curtis P. McLaughlin -- Measuring & assessing adverse medical events in promote patient safety / Lucy A. Savitz and Shulamit L. Bernard -- The human face of medical error: classification and reduction / Joseph G. Van Matre, Donna J. Slovensky, and Curtis P. McLaughlin.