Title: Building trust : leading CEOs speak out-- how they create it, strengthen it, sustain it /
Authors: Koten, John A.; Arthur W. Page Society.
Publisher: Arthur W. Page Society,
Year: 2004
Subjects: Business ethics; Social responsibility of business.; Customer services
Contents: Guidelines for promoting integrity and building trust / Edward M. Block -- Principled behavior / Michael J. Birck -- Business integrity / Fred Hassan -- The corporate navigation system / Frederic M. Poses -- After the spin (off) / William T. Monahan -- Doing business right / Alexander M. Cutler -- Putting the heart back into business / Rich DeVos -- Ethics in action / Ivan Seidenberg -- Driving integrity / Rick Wagoner -- Living the mission / Art Collins -- Responding to the worst U.S. blackout / E. Linn Draper, Jr. -- All the ways a business should lead / Samuel J. Palmisano -- Serve customers better, grow faster / Louis J. Giuliano -- Putting the client first / Michael H. Jordan -- The Aetna way / John W. Rowe -- Restoring public trust / Klaus Kleinfeld -- Integrity, key to success / Hank McKinnell -- Reality and integrity / John W. Rowe -- Trusted innovation / Henning Kagermann -- Delivering on the promise / Michael L. Eskew -- Imagine / J. Wayne Leonard -- Invest in truthful communications / Edward M. Liddy -- Our credo, who we are / William C. Weldon -- The long view / Marilyn Carlson Nelson.