Title: Managing service operations : lessons from the service and the manufacturing sectors -- papers from the 4rd [sic] International Conference of the European Operations Management Association, Barcelona 15-18 June, 1997 /
Authors: Ribera, Jaume, 1953-; Moreno, Maria Julia Prats.; European Operations Management Association. 1997 :; Universidad de Navarra.
Publisher: IESE -- University of Navarra,
Year: 1997
Subjects: Service industries Management Congresses.; Manufacturing industries Management Congresses.
Contents: Transportation and logistics -- Technology management -- Performance measures and benchmarking -- Banking and insurance -- SME issues -- Supply chain sourcing and outsourcing -- Manufacturing and services interface -- Education and professional services -- Health and hospitality management -- Operations improvement : quality and productivity -- Service design -- Environmental issues, green manufacturing -- Country and international studies -- Manufacturing issues -- Competitive and strategic issues.