Title: Fast food, fast talk : service work and the routinization of everyday life /
Authors: Leidner, Robin.
Publisher: University of California Press,
Year: 1993
Subjects: Food service employees United States Case studies.; Work environment United States Case studies.; Insurance companies United States Employees Case studies.
Contents: 1. Working on People -- 2. How Can Work on People Be Routinized? -- 3. Over the Counter: McDonald's -- 4. Orchestrating Optimism: Combined Insurance -- 5. Controlling Interests -- 6. Meanings of Routinized Work: Authenticity, Identity, and Gender -- 7. Conclusion -- Appendix 1. Researching Routinized Work -- Appendix 2. Revising the Script at Combined Insurance.