Title: The quality master plan : a quality strategy for business leadership /
Authors: Russell, J. P. 1945-
Publisher: ASQC Quality Press,
Year: 1990
Subjects: Quality control.; Production management Quality control.
Contents: Quality: who needs it? -- The quality master plan: an overview -- Goal I: integrate and promote quality management -- Goal II: build an organization responsive to customer needs and wants -- Goal III: consistently provide value to the customer -- Goal IV: achieve continuous improvement.