Title: Working with problem faculty : a six-step guide for department chairs /
Authors: Crookston, Robert Kent, 1943-
Publisher: Jossey-Bass,
Year: 2012
Subjects: EDUCATION / Administration / General.; College personnel management; College department heads Professional relationships.; Problem employees.
Abstract: "Research shows that department chairs name "difficult people" or "problem faculty" as the most pressing issue they face. Rather than looking at the issue systemically as some of our other books have done, Kent Crookston provides a practical, focused, on-the-ground approach to help chairs learn to deal with challenging colleagues. Based both on the literature and on his own research and experience, the author provides seven steps for successfully dealing with any kind of a challenging colleague"--
Contents: Pt. 1. The six steps. Clarify values and expectations -- Follow policy -- Build trust with colleagues -- Evaluate yourself and your perceptions -- Listen -- Take effective action -- pt. 2. Tough questions. What about the chronic poor performer? -- What about the passive-aggresive colleague? -- What about bullies? -- What about the problem characters who emerge during times of change? -- What about the psychologically impaired? / Carolyn Oxenford and Sally Kuhlenschmidt -- Conclusion.