Title: Delay, deny, defend : why insurance companies don't pay claims and what you can do about it /
Authors: Feinman, Jay M.
Publisher: Portfolio,
Year: 2010
Subjects: Insurance claims United States; Insurance companies.
Abstract: Do you think your insurance policies protect you from life's many mishaps? Your insurer's main objective is not to protect you; in fact, insurers often try to avoid paying justified claims. To improve their profits, insurance companies delay payment of justified claims, deny payment altogether, and defend their actions by forcing claimants to enter litigation.--[book jacket]
Contents: How insurance works -- How insurance doesn't work -- Moral hazard, the bottom line, and the origins of delay, deny, defend -- McKinsey redefines the game : claims as a profit center -- Mr. Incredible goes to work : the new, systematic claims process -- Lawyers, claimants, and into the MIST : segmenting automobile claims -- "Insurance company rules" for auto claims -- The risk of "all risks" homeowners insurance -- Hurricane Katrina and other insurance catastrophes -- Insurance fraud and other frauds -- How consumers can respond to delay, deny, defend -- How to stop delay, deny, defend.