Title: What is total quality control? The Japanese way /
Authors: Ishikawa, Kaoru, 1915-1989
Publisher: Prentice-Hall,
Year: 1985
Subjects: Quality Control; Quality control Japan.; Japan
Abstract: Describes the Japanese approach to quality control, explains how quality circles work, and discusses applications in subcontracting and marketing.
Contents: My encounter with quality control -- Characteristics of Japanese quality control -- The essence of quality control -- Quality assurance -- Total quality control -- TQC is a thought revolution in management -- Do's and don'ts for top and middle management -- QC circle activities -- Quality control for subcontracting and purchasing -- Quality control in marketing: distribution and service industries -- Quality control audit -- Utilization of statistical methods.