Title: The customer service revolution : overthrow conventional business, inspire employees, and change the world /
Authors: DiJulius, John R., 1964-
Year: 2015
Subjects: Customer services; Customer relations Management; Employees Training of.; Corporate culture.
Abstract: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer - which ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert's Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Contents: What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.