Title: A guide to six sigma and process improvement for practitioners and students : foundations, DMAIC, tools, cases, and certification /
Authors: Gitlow, Howard S.,; Levine, David M., 1946-; Melnyck, Richard,
Year: 2015
Subjects: Six sigma (Quality control standard)
Contents: I. Building a foundation of process improvement fundamentals. You don't have to suffer from the Sunday night blues! -- Process and quality fundamentals -- Defining and documenting a process -- II. Creating your toolbox for process improvement. Understanding data : tools and methods -- Understanding variation : tools and methods -- Non-quantitative techniques : tools and methods -- Overview of process improvement methodologies -- Project identification and prioritization : building a project pipeline -- III. Putting it all together -- six sigma projects. Overview of six sigma management -- DMAIC model: "D" Is for Define -- DMAIC Model: "M" Is for Measure -- DMAIC Model: "A" Is for Analyze -- DMAIC Model: "I" Is for Improve -- DMAIC Model: "C" Is for Control -- Maintaining improvements in processes, products-services, policies, and management style -- IV. The culture required for six sigma management. W. Edwards Deming's Theory of management : a model for cultural transformation of an organization.