Title: Communication skills for health and social care /
Authors: Moss, Bernard, 1944-
Publisher: SAGE,
Year: 2008
Subjects: Social Work; Professional-Patient Relations; Communication; Communication in social work; Communication in medicine; Allied health personnel and patient
Abstract: "'Communication Skills for Health and Social Care' acts as an accessible introduction to the wide range of communication skills needed for contemporary health and social care practice. Presented in a unique dictionary format that is easily navigated, the book is an ideal resource for students and trainees, as well as busy practitioners. Author Bernard Moss begins the book with a comprehensive introduction outlining the place that communication skills have in health and social care practice and education. The format of each entry provides an overview to the topic as well as interactive exercises that help develop the readers' knowledge, awareness, and skills levels." -- Publisher's website.
Contents: Acceptance -- Active listening -- Adult learning -- Advising -- Advocacy -- Anti-discriminatory practice -- Assessment -- Barrier gestures -- Breaking bad news -- Chairing meetings -- Challenging -- Clarifying -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Ecomaps -- Empathy -- Empowerment, resilience, and a strengths perspective -- Endings -- Establishing a professional relationship -- Feedback-giving and receiving -- Genograms -- Getting unstuck -- Information technology (IT) -- Interpreters -- Interviewing -- Learning difficulties -- Loss -- Mediation skills -- Non-verbal communication -- Paraphrasing -- Partnership working -- Reflective practice -- Religion -- Report writing -- Resilience -- Spirituality -- Strenghts perspective -- Summarising -- Supervision -- Talks and presentations -- Telephone Skills -- Time management -- Transference -- Whistle blowing -- 'Wicked' skills -- Wrong messages.