Title: Quality /
Authors: Beckford, John, 1958-
Publisher: Routledge,
Year: 2002
Subjects: Total quality management Case studies; Service industries Management Case studies.; Manufacturing industries Management Case studies.; Quality Control; Total Quality Management
Abstract: This text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking. The text is intended primarily for students, but could also be of use to practising managers.