Title: Organisational change and retail finance : an ethnographic perspective /
Authors: Harper, Richard.; Randall, Dave.; Rouncefield, Mark.
Publisher: Routledge,
Year: 2000
Subjects: Bank management.; Bank management Great Britain.
Abstract: "This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies.