Title: Harvesting experience : reaping the benefits of knowledge /
Authors: Duffy, Jan.; Association of Records Managers and Administrators.
Publisher: ARMA International,
Year: 1999
Subjects: Knowledge management.; Intellectual capital.; Organizational learning.
Contents: Knowledge: what it is, how to get it and use it, and why it matters -- The knowledge connection: learning, innovation, productivity, and performance -- Preparation: setting direction, getting commitment, assessing readiness -- Initiating the knowledge management project -- Designing a knowledge management technology infrastructure -- Implementing the knowledge strategy: making it work -- The next few years.