Title: Take a number : how citizens' encounters with government shape political engagement /
Authors: Gidengil, Elisabeth, 1947-
Year: 2020
Subjects: Political participation Social aspects Canada.; Public welfare Canada; Welfare recipients Political activity Canada.; Human services Canada.; Human services; Political participation Social aspects; Public welfare; Social policy; Canada Social policy; Canada
Abstract: "Inspired by American studies of the impact of government programs on clients' political activity, Take a Number breaks new ground by investigating the lessons that people draw from their experiences with government bureaucracies, reaching very different conclusions about the effects of program participation in Canada. People's experiences with service providers matter. Far from being de-politicizing, negative experiences can be empowering, stimulating greater political interest and more political activity. In contrast to the findings of some American studies, there is no evidence that these encounters leave claimants in Canada with the sense that they are neither legitimate nor effective actors in the public sphere. Rather than discouraging participation in politics, being a recipient of means-tested benefits seems to be politically mobilizing. Based on extensive survey data, Take a Number casts new light on the problem of non-take-up of social benefits. Elisabeth Gidengil reveals that those who are most likely to benefit are often unaware of government programs. The more demanding and intrusive the claiming process, the more likely claimants are to find it difficult to access the program. These experiences with government programs prove to have larger implications for users' confidence in institutions and their satisfaction with democracy. A wide-ranging study of the politicizing effects of social program participation, Take a Number introduces a compelling new dimension to our understanding of why some citizens are politically active while others remain quiescent."--
Contents: Introduction -- Policy Feedback and Mass Political Behaviour -- How Aware Are People of Government Programs? -- How Do Experiences with Government Programs and Services Vary? -- How Does Program Participation Affect Political Engagement? -- How Does Program Participation Affect Political and Civic Activity? -- Are Policy Feedback Effects Gendered? -- Do Policy Feedback Effects Vary by Age? -- How Does Program Participation Affect Political Support and Perceptions of Politics? -- Do Experiences with the Health-Care System Have Feedback Effects? -- Conclusions.