Title: Since strangling isn't an option-- : dealing with difficult people-- common problems and uncommon solutions /
Authors: Crowe, Sandra A.
Publisher: Perigee Book,
Year: 1999
Subjects: Interpersonal conflict.; Conflict management.; Conflict, Psychological; Interpersonal Relations
Abstract: Dealing with difficult people is made easy in this guide to handling the most toxic personality types, including snake, donkey, and hyena, with style and a minimum of personal anxiety.
Contents: Introduction: Eyesight to the blind -- PART I: FUNDAMENTALS OF UNDERSTANDING: The disease of difficultness: it's all in your head -- Get me outta here: escape hatches -- Change them, or change your expectations? -- Why me? Why them? -- How to change your mood, and theirs -- The solution to your problems: awareness -- PART II: PERSONALITY TYPES AND PATTERNS OF BEHAVIOR: Snakes, bees, and othe animals in your kingdom -- A model way of dealing -- How to spot trouble from across the room -- PART III: TOOLS AND RECIPES: Talking your way out of a paper bag -- The power of one -- Your body is speaking, are you listening? -- Mirror, mirror in your face -- Know when to hold 'em, know when to fold 'em -- Uncommon solutions to common problems.