Title: Employee identity in Indian call centres : the notion of professionalism /
Authors: Noronha, Ernesto.; D'Cruz, Premilla.
Publisher: Response ; SAGE.
Year: 2009
Subjects: Call centers India.
Contents: Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.