Title: Total quality in research and development /
Authors: McLaughlin, Gregory C.
Publisher: St. Lucie Press,
Year: 1995
Subjects: Research; Total quality management.
Contents: Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E.