Title: A handbook of management and leadership : a guide to managing for results /
Authors: Armstrong, Michael, 1928-; Stephens, Tina.
Publisher: Kogan Page,
Year: 2005
Subjects: Management Handbooks, manuals, etc.; Leadership Handbooks, manuals, etc.
Abstract: "A Handbook of Management and Leadership is the definitive guide on the processes of management and leadership. Aligned to the Chartered Institute of Personnel and Development's module Managing for Results, it covers key skills in management and approaches to effective leadership. Packed with essential information on key theories and best practice, and written in a highly readable style, it contains many checklists, diagrams and summaries."--Jacket.
Contents: The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.