Title: Implementing strategic change : tools for transforming an organization /
Authors: Hoisington, Steven H., 1953-; Vaneswaran, S. A.
Publisher: McGraw-Hill,
Year: 2005
Subjects: Organizational change.; Customer relations; Six sigma (Quality control standard); Leadership.
Abstract: "Implementing Strategic Change is the first book to address every aspect of responding to change, from strategy to implementation, and outline an all-in-one program for proactively leading change instead of reactively addressing its impacts. This timely book examines a number of proven organizational performance improvement models, drawing on the best of each to create a comprehensive method for establishing a customer-focused culture throughout all levels of an organization."--Jacket.
Contents: Developing a customer-focused culture -- Leveraging strategies for creating stakeholder value -- Assessing organizational capability--the Baldrige model -- Assessing organizational capability--EFQM and SEI/CMM -- Preparing the organization for change -- Aligning the organization for transformation -- Planning for customer-driven transformation -- Implementing process improvements -- Reviewing performance progress relative to plans -- Delivering shareholder value and sustaining performance through efficient corporate governance.