Title: Professional civility : communicative virtue at work /
Authors: Fritz, Janie M. Harden, 1961-
Publisher: Peter Lang,
Year: 2013
Subjects: Professional ethics.; Business ethics
Abstract: The crisis of incivility plaguing today’s workplace calls for an approach to communication that restores respect and integrity to interpersonal encounters in organizational life. Professional civility is a communicative virtue that protects and promotes productivity, one’s place of employment, and persons with whom we carry out our tasks in the workplace. Drawn from the history of professions as dignified occupations providing valuable contributions to the human community, an understanding of civility as communicative virtue, and MacIntyre’s treatment of practices, professional civility supports the «practice» of professions in contemporary organizations. A communicative ethic of professional civility requires attentiveness to the task at hand, support of an organization’s mission, and appropriate relationships with others in the workplace. Professional civility fosters communicative habits of the heart that extend beyond the walls of the workplace, encouraging a return to the service ethic that remains an enduring legacy of the professions in the United States.
Contents: Preface -- Acknowledgments -- Introduction: a framework for professional civility -- Virtue ethics and the professions -- The tradition of profession as practice -- The communicative virtue of civility -- Professional civility as communicative virtue of work -- A pragmatic case for the effects of communication in the workplace -- Protecting and promoting productivity -- Protecting and promoting the good of place -- Protecting and promoting the good of persons -- Conclusion: Protecting and promoting professions.