Title: The hard truth about soft skills : workplace lessons smart people wish they'd learned sooner /
Authors: Klaus, Peggy.; Rohman, Jane M.; Hamaker, Molly.
Publisher: HarperCollins,
Year: 2007
Subjects: Communication in management; Business communication; Interpersonal relations; Psychology, Industrial.; Business communication; Communication in management; Interpersonal relations; Psychology, Industrial
Abstract: "Fortune 500 coach Peggy Klaus encounters individuals every day who excel at their jobs but aren't getting where they want to go. It's rarely a shortfall in technical expertise that limits their careers, but rather a shortcoming in their social, communication, and self-management behaviors. In 'The Hard Truth About Soft Skills' Klaus delivers practical tools and techniques for mastering soft skills across the career spectrum."--
Contents: Control yourself -- Getting the job done -- When you open your mouth ... and then some -- Handling your critics -- What, me political? -- Branding and bragging -- Hot buttons: gender, generation, and culture -- Leading the troops -- Don't skip your soft skills.