premise: Ten year+ subscriber and have had the HD Ultimate / Platinum $ 20 add on package for about a year . Finally decided to save the $ 10 bucks a month and cut back to the Gold package . Called and got an " American " speaking :D CSR in W. Virginia who was very congenial and asked no questions about my wanting to downgrade . The problem was that his computer was telling him that I would need a new dish to change programming . Why was he happy he got an american speaker ?
hypothesis: They understood what he wanted and did n't give him a hard time .