premise: Westley Central Surgery Information Opening Hours Monday to Friday 8.30 am 6.00 pm Saturday 9.00 am 10.00 am (emergencies only) Surgeries Ten-minute appointments are given, although longer periods can be allocated on request. Morning surgery is between 8.30 am and 11.00 am, and afternoon surgery between 3.00 pm and 5.30 pm. These times may change during holiday periods and for staff training. We will always see you the same day for an urgent problem, although we cannot guarantee that this will be with the doctor of your choice. An urgent appointment is intended for matters that cannot wait until the next available routine appointment. Giving our staff an outline of the nature of the problem may help them organize the most appropriate response. We will often ask the doctor to ring you back to help decide the most appropriate way to deal with your problem. If you are unable to attend an appointment, please let us know so that we can offer the appointment to someone else. Results of Tests If you are asked to phone for results, please ring between 11.30 and 12.30. Please allow at least three working days for the results to be available. X-ray results take two weeks to arrive back at the surgery. Prescriptions Please allow at least two full days notice of your prescription requirements. With every prescription issued a printed sheet is given showing details of all your medicines. Please retain this. When you require a further prescription, please use this sheet as a tick list to request the medicines you require or obtain a request slip from reception. You can come in to order your prescription or post or fax your request. If you would like us to post your prescription to you, please include a stamped, self-addressed envelope. We do not accept telephone requests for repeat prescriptions as this can result in errors. Home Visits If you require a doctor to visit you at home, please ring the surgery before 10.00 am if possible. The doctors usually visit patients between 12.00 pm and 3.00 pm. New Patients To register with the Practice, please attend reception with your medical card if you have it, as well as the details of your previous doctor. You will be encouraged to attend a New Patients Health Check with one of our practice nurses. Emergency calls To speak to the doctor urgently you can ring the main surgery telephone number or ring the emergency mobile phone. For the mobile, please allow 25 seconds for connection. If the mobile phone is in use, or the doctor is in an area of poor reception, your call will be transferred to an answer phone. The emergency doctor will be alerted and will call you back. Practice Area Unfortunately we can only accept registration from patients who live within our practice area. If you move outside this area, you will be asked to register with another doctor. If you are in any doubt as to whether you are in our area, please speak to the reception staff. Charges There is a charge for some medical services that fall outside those provided by the NHS. These services include private sick notes, passport forms, holiday cancellation forms, insurance reports and employment medicals. Some travel vaccinations are also charged for and we charge for issuing a private prescription.
hypothesis: Ten minutes is the maximum available length for an appointment.