document: title: privacy
text: This privacy statement discloses the types of information we gather, how we use it and how to correct or change it.

Collection of information:

What personal information we collect-  
Auctiva collects personally identifiable information when you register on our site. The information collected may include the following: e-mail, name, IP address, browser information and more. If you sign up for Auctiva’s services, more personal information is collected. This information may include: address, billing address, credit card information and more. Any comments or questions you submit are recorded as well. Also, comments about you as a seller or buyer will be collected and may be viewable by other clients. Collection of information takes place at various times while navigating Auctiva’s site and using its software. When entering Auctiva’s site, information may be collected about previous sites the person has viewed. If questions or comments have been submitted via e-mail or a forum on our Web site, personal information is collected as well.

Storage of information collected-  
All personal information collected is stored in a server at an office of ours. The servers are updated and certified daily by “Hacker Safe” from ScanAlert. “Hacker Safe” tests each system daily to make sure they meet the requirements set forth by the FBI/SANS Internet Security Test.

How we use the information collected-  
The goal of collecting customer and viewer information is to create a friendlier, smooth, efficient, safe and customized experience while working with Auctiva. Personal information submitted at the time of registration may be used by Auctiva for the marketing and promotion of Auctiva products that we feel may be of interest to you.

To whom we disclose personal information-  
We take your privacy seriously. You have the right to limit the use of your e-mail address by Third parties through the “opt-out” process available to all Auctiva members. In addition, all email correspondence sent to you by Auctiva will offer an “unsubscribe” option. If you do not choose to limit the use of your e-mail address, Auctiva will occasionally share this information with carefully selected partner companies whose products and services we feel may be of interest to you.

California Law-  
Under California law, state residents have the right to request in writing from any business with whom they have a business relationship, (1) a list of categories of personal information, such as name, address email address and the type of services provided to the customer, that a business has disclosed to a third party, if any (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information please email us at help@auctiva.com or send a written request to 119 Broadway St., Suite 217, Chico, CA 95928.

We will respond with thirty (30) days after the receipt of your request. We are only required to provide this information once per calendar year per customer.

Other information-  
By submitting personal information to us or using our site, you agree that we may collect and use such personal information in accordance with our privacy policy or as permitted by law. If you do not agree with these terms, do not provide any personal information to us. If you refuse or withdraw consent, or do not provide us with any necessary personal information, we may not be able to provide you with service.

Removal from our Database

To request removal from the database, simply file a support request (http://www.auctiva.com/help/requesthelp.aspx) and we will be happy to remove your information immediately. Every e-mail sent to you from Auctiva will also include a link to remove your e-mail address from the mail server. If you request that we modify or remove all of your personal information, we will promptly do so, to the extent possible. Once your personal information has been removed you will not be able to use our services unless you re-register.

Children:

Auctiva uses reasonable efforts not to collect, use or disclose individually identifiable information from children under the age of 13. The Services are not targeted at children, and children may not register for any of the Services.

Privacy and Security while Online:

Auctiva provides a high security environment while Online with the assistance of ScanAlert. "Hacker Safe" by ScanAlert tests and certifies Auctiva’s systems every day to ensure they pass the FBI/SANS Internet Security Test. For more information about ScanAlert’s Hacker Safe program, please visit ScanAlert.

Cookies:

Cookies are small files on the site that help Auctiva customize the site to assist in creating a better experience for you. Most of the cookies are only "session-cookies" and are deleted from your computer when you log off the site. The use of cookies on our site helps make your visit to the site more efficient. Your browser may allow you to turn off cookies on sites, but could slow down your visit to our site. If you turn off the cookies, you may be asked to re-enter your username and password more often. Cookies are not harmful to your computer.

Third parties:

Auctiva does have partnerships with companies such as Sellathon. If you do not sign up for these companies products directly on their site, and receive an e-mail from them, do not reply to it. However, if you did sign up for their products directly on their site, you may receive e-mails from them. If you use their products, but signed up through Auctiva's Web site, any e-mails sent about product information or promotions will be filtered through Auctiva's systems and sent out as an Auctiva e-mail. Links to these sites are provided on Auctiva's site and at certain points in the sign up and listing phase of an auction.

Changing of personal information:

You may edit your personal information at any time by clicking on the "My Account" tab when you are signed in to Auctiva. All information may be changed including: address, credit card information, billing address, e-mail and more. The new information will be updated in our system and used in the collection of information when visiting Auctiva.

Merger or Acquisition:

In the event that Auctiva merges or is acquired by another company, all current information Auctiva has will be shared with the other company. Auctiva will do its best to inform you of the transaction.

Questions, comments, concerns:

All questions, comments and concerns can be submitted via e-mail at help@auctiva.com. You will receive an answer as soon as possible.