document: title: privacy/security
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Privacy matters. As a visitor to Patagonia.com, you don't have to worry about your privacy. The following discloses the information gathering and dissemination practices for our Web site.  |  | 

  
  


Privacy Statement Contents:

Information we collect  
About cookies and how we use them  
How we use email  
How we use your mailing address  
How to remove your name from our mailing or email list  
How to contact us about your privacy  


Security Statement Contents:

Secure shopping at Patagonia  
VeriSign information  
  
  
  
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Information we collect    


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We do not share information about you with other companies. We automatically collect your IP address, but not your email address when you visit our site. We use your IP address to help diagnose problems with our server, and to administer our Web site. 

Through the order forms on our site, we collect information necessary for billing and shipping. We collect your contact information (like email address) and financial information (like credit card numbers). Contact information from the order form is used to send orders and information about our company to you. You may opt-out of receiving future mailings; see the How to remove your name from our mailing or email list section below. Financial information that is collected is used to bill you for products and services. 

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About cookies and how we use them    


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A cookie is a small file that a Web site puts on your hard drive so that it can remember something about you at a later time. Cookies make it easier for you to use our site. 

We use cookies for two reasons. First, a cookie is generated that allows you to retain contents in your shopping bag while you are checking out other areas on our site. When you are done, the gear in your bag is still there for you to buy. We also use cookies to collect aggregate data about what areas of our site are the most popular and least popular. This allows us to give you more of what you want and less of what you don't want. In keeping with our commitment to your privacy, we do not analyze this data on the personal level. 

We contract with Coremetrics, a service partner, to provide data collection and reporting services. When you browse or shop at Patagonia.com, Coremetrics may use cookies on our behalf and may receive information about your browsing and buying activity on this Web site. We do not allow Coremetrics to use this information in any manner, other than to help us provide you with the products and services available on our site. You can deactivate Coremetrics' ability to analyze your Web browsing and purchasing behavior. You also have the option to continue to benefit from the improved shopping experience enabled by this service, but stay anonymous. For further information, including how to opt out, consult  Coremetrics' privacy policies. 

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How we use email    


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If you register for email or if you provide your email address during the check-out process, we will send you Patagonia emails. These emails will inform you of our launch of new products, of special sales, of environmental issues we think are important and of events taking place in our stores near you. 

You might receive one or two emails from us in a month. If you currently receive our emails and do not wish to continue receiving them, please see the How to remove your name from our mailing or email list section below. 

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How we use your mailing address    


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We use your mailing address to ship your products to you, verify your billing information and to send catalogs to you. We do not share our customer names or addresses with anyone outside of Patagonia. If you do not wish to receive catalogs from us, please see the How to remove your name from our mailing or email list section below. 

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How to remove your name from our mailing or email list    


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Our site provides you the choice to receive communications from us at the point where we request information about you. 

Remove  
Our site gives you the following options for removing your information from our database to not receive future communications or to no longer receive our service. 

1\. You may send email to web@patagonia.com

2\. You may send mail to the following address:  


> Customer Service  
>  8550 White Fir Street  
>  Reno, Nevada 89533-2050  
> 

3\. You may call the following telephone number: 1.800.638.6464 

Correct/Update  
This site gives you the following options for changing and modifying information previously provided. 

1\. You may send email to web@patagonia.com

2\. send mail to the following postal address:   


> Customer Service  
>  8550 White Fir Street  
>  Reno, Nevada 89533-2050  
> 

3\. call the following telephone number: 1.800.638.6464 

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How to contact us about your privacy    


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If you have any questions about our privacy statement, the practices of this site, or your dealings with our Web site, you can contact: 

> Web Site Customer Service  
>  Patagonia, Inc.  
>  259 W. Santa Clara Street  
>  Ventura, CA 93001  
>  Email: customer_service@patagonia.com

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Secure shopping at Patagonia    


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Ordering online at patagonia.com is safe and easy! Protecting your order information is a priority, so we use VeriSign's Secure Sockets Layer (SSL) technology. SSL encrypts ALL of your personal information including credit card number name and address to avoid the decoding of that information by anyone other than Patagonia. If you are using a Netscape browser, check the security of your connection by looking at the lower left-hand corner of your browser window after accessing the server. For Internet Explorer, check the little boxes near the lower right-hand corner. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. Please refer to the following chart to see which security symbols are used in you browser. 

|  Browser |  Standard  
(Non-Secure)  
Symbol  
|  Secure  
Symbol  
  
---|---|---  
Netscape (earlier versions) |  |   
Netscape 4.x and above |  |   
Internet Explorer (all versions) |  |   
  


You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https". 

We have implemented the strongest security available for Patagonia.com from VeriSign. VeriSign software enables the use of digital certificates which confirm that your browser in communicating securely with Patagonia.com. You may click on the VeriSign logo to the right to verify that your browser is communicating securely with Patagonia.com. 

Some versions of browsers and some firewalls don't permit communication through secure servers. If you are unable to connect to a secure server or would rather place your order by phone, please call us at 1-800-638-6464   
  
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