service: name: MultiSport
sector: Sport
document: text: TERMS AND CONDITIONS OF ELECTRONICALLY SUPPLIED SERVICES BY BENEFIT
SYSTEMS S.A.
TERMS AND CONDITIONS
OF ELECTRONICALLY SUPPLIED SERVICES
BY BENEFIT SYSTEMS S.A.
Table of contents:
§ 1 General Provisions. Definitions
§ 2 Rights and Obligations of the Service User. Account Registration
§ 3 Withdrawal from, and Termination of the Account Agreement
§ 4 Technical requirements. Particular risks of using electronically supplied services
§ 5 Personal data
§ 6 Intellectual Property Rights
§ 7 Contact and Complaints
§ 8 Liability
§ 9 Amendments to these Terms and Conditions
§ 10 Final Provisions
Appendix 1 – terms and conditions of using kartamultisport.pl website
Appendix 2 – terms and conditions of using multilife.com.pl website
Appendix 3 – terms and conditions of using emultisport.pl website
Appendix 4 – terms and conditions of using MultiSport mobile application
Appendix 5 – Model withdrawal statement from the Account Agreement
Appendix 6 – specimen form of the withdrawal from the MultiSport Card/ MultiLife Service
Use Agreement
§ 1 General Provisions. Definitions
These Terms and Conditions have been drawn up to meet the obligation referred to in Article
8(1)(1) of the Act of 18 July 2002 on Electronically Supplied Services. The Terms and Conditions
set out the conditions and terms of using:
kartamultisport.pl website, and
multilife.com.pl website, and
emultisport.pl website, and
MultiSport Mobile App.

§ 1 - 10 of the Terms and Conditions lay down common terms and conditions for Websites and
the Application are presented in subpara. 1 above, while Appendices 1 – 4 of the Terms and
Conditions lay down detailed provisions on individual Websites and the Application:
Appendix 1 – relating to the kartamultisport.pl website,
Appendix 2 – relating to the multilife.com.pl website,
Appendix 3 – relating to the emultisport.pl website,
Appendix 4 – relating to the MultiSport mobile application.
If provisions of § 1 - 10 of the Terms and Conditions and of the Appendix differ between each other,
provisions of the Appendix shall prevail.
The Service User shall be bound by these Terms and Conditions (including provisions of the
respective Appendix 1 – 4) which apply to that Website or the Application which the Service
User uses (e.g. if the Service User does not use the emultisport.pl website, provisions of the
Terms and Conditions relating to the emultipsort.pl website do not apply to that Service User).
These Terms and Conditions shall be published in the appropriate tab of the Website or the
Application, as mentioned in subpara. 1 above, the Service User may display and fix the text of
the Terms and Conditions in any technically possible way.
The following capitalised terms used in these Terms and Conditions shall have the following
meaning:
MultiSport Application, Application – a set of services and features available to the Service
Users in the MultiSport mobile app, owned by Benefit Systems, designed for, but not limited to,
the authentication of the right to use the services provided at a Facility (with a Mobile Card,
without the need to present a plastic microchip Card) and verification of the Service User’s
identity,
Benefit Systems – Benefit Systems S.A., with its registered office in Warsaw, at the following
address: Plac Europejski 2, 00-844 Warsaw, entered in the Register of Entrepreneurs in the
National Court Register kept by the District Court for the Capital City of Warsaw, 13th
Commercial Division of the National Court Register (KRS), with the KRS Number: 0000370919,
NIP 836-16-76-510, REGON 750721670, e-mail address: bok@benefitsystems.pl, tel. no.: (22)
242 42 42,

Password – a sequence of letters, digital or other characters used to secure access to the
Account of the Service User. The password must meet the following criteria: have at least 8
characters, including one capital letter, one lower case letter, one digit and one special
character (e.g. !, $, &),
MultiSport Card, Card – a personal card issued by Benefit Systems, which entitles the User to
use the MultiSport Program services available for a specific Card type. The Card may be in the
traditional format of a plastic chip card bearing the User’s signature, or in the electronic format
of a digital record in the Application, hereinafter referred to as the “Mobile Card”. The terms
and conditions of use of the Card shall be defined in a separate "Terms and Conditions of Use
of MultiSport Programme Cards" document, available at https://www.benefitsystems.pl/dla-
ciebie/multisport/,
Customer – an entity which has enabled the User to use the MultiSport Programme or the
MultiLife Programme (in case of Employee Users, a Customer will typically be the User’s
employer, and in case of Users who are Additional Persons, a Customer will typically be the
Employer of the Employee User),
Account – the individual account of the Service User maintained on his/her behalf by Benefit
Systems, after his/her registration. The Account enables the Service User to use all features of
the Websites and the Application available for a given Service User,
Login – an individual identification of the Service User, required along with the Password in
order to use the Account. The e-mail address of the Service User entered by the Service User
during Registration shall be the Service User’s login,
Mobile Card – MultiSport Card in the electronic form in the Application,
Additional Person – a User who is not an Employee,
Partner – an entity which provides services to the Users as part of the MultiSport Programme or
the MultiLife Programme on the basis of a contract with Benefit Systems,
Platform, eMultiSport Platform – website available at emultisport.pl designed for the
administrative support of the MultiSport Programme and MultiLife Programme. A Service User
may access eMultiSport Platform only if the Customer has enabled him/her to use that Platform,
Employee – a natural person who is an employee of the Customer under a contract of
employment or one who collaborates with the Customer under a contract of mandate, task-
specific contract, cooperation agreement, service contract or on a different legal basis,

Product – the MultiSport Card or the MultiLife Service, respectively,
MultiLife Service – a personal product issued by Benefit Systems granting the User the right to
use the services specified in the MultiLife Programme which are available for the given type of
the MultiLife Service. The MultiLife Service is issued only in the form of an electronic record (i.e.
the MultiLife Service number). The terms and conditions of use of the MultiLife Service shall be
defined in separate “Terms and Conditions of Use of the MultiLife Programme” available at
https://www.benefitsystems.pl/dla-ciebie/multilife/,
Programme – the MultiSport Programme or the MultiLife Programme, respectively,
MultiLife Programme – a programme comprising a selection of wellbeing services customized
by Benefit Systems for the Customer and provided to the Users. A User may only participate in
the MultiLife Programme if the Customer has enabled him/her to use the MultiLife Programme. A
detailed description of the range of services available for the individual MultiLife Services shall
be available from the benefitsystems.pl website, MultiLife tab,
MultiSport Programme – a programme comprising a selection of sports and recreation
services customized by Benefit Systems for the Customer and provided to the Users. A User
may only participate in the MultiSport Programme if the Client has enabled him/her to use the
MultiSport Programme. A detailed description of the range of services available for the
individual Cards shall be available from the benefitsystems.pl website, MultiSport tab,
Terms and Conditions – these terms and conditions, together with all the appendices hereto
which constitute an integral part hereof,
Registration – an activity performed in the manner specified in the Terms and Conditions,
which must be completed by the Service User before all features of the Website and the
Application, including the Account, which are available to the Service User can be used; this
activity constitutes conclusion of the Account Agreement,
MultiLife Platform – website available at multilife.com.pl, which is a collection of services and
functionalities available to the MultiLife Service User after registration and logging into the
MultiLife Platform, and a set of Service User’s data and settings related to operation of services
after logging in,
MultiSport Zone – website available at kartamultisport.pl, which is a collection of services and
functionalities available to the MultiSport Card User after registration and logging into the

MultiSport Zone, and a set of Service User’s data and settings related to operation of services
after logging in,
Website – website available at kartamultisport.pl or multilife.com.pl or emultisport.pl
respectively, together Websites,
Account Agreement – means a free-of-charge agreement of electronically supplied services,
which is concluded between the Service User and Benefit Systems for an indefinite period of
time, the object of which is to maintain the Account for the Service User,
Service User – any person using the Website or the Application on terms specified in these
Terms and Conditions,
User – means a natural person who uses a MultiSport Programme or MultiLife Programme,
§ 2 Rights and Obligations of the Service User. Account Registration
Service Users may use the kartamultisport.pl or multilife.com.pl or the Application as
unregistered or registered Service Users. Only registered Service Users who are Employees may
use the Website provided that the Customer has allowed them to use the Platform.
Upon the moment the Website or the Application is actually used by an unregistered Service
User, an agreement of electronically supplied services is concluded, under which functionalities
of the Website or the Application can be used in accordance with provisions of the Terms and
Conditions. The agreement is terminated upon the moment the service is actually performed.
Only Service Users who are at least 13 years old and have at least limited legal capacity may
register an Account on the Website or in the Application.
If the Service User is a Child under the age of 13, Registration on the Website or in the
Application shall be made on behalf of the child by their parent or legal guardian.
Each Service User may hold one Account only.
For Registration purposes, the Service User should enter the data required in the registration
form and accept the Terms and Conditions. Next, the Service User will receive the Registration
confirmation and an activation link to the e-mail address of the Service User entered during
Registration. The Service User should click the activation link to activate the Account. As soon
as Registration is confirmed, an Account Agreement is concluded.

Registration or logging in is also possible via third party authentication services selected when
choosing the method of Registration or logging in (e.g. Apple, Facebook). To Register or log in
using third party authentication services, the Service User must have an account with a provider
of such a service. Logging in via a third party authentication service is possible only after a prior
Registration via such a service.
The Account of the Service User on the Websites and the Application is integrated in such a way
that the Registration on one Website or Application allows the Service User to use other
Websites and Applications after logging in, without the need to re-register (provided that the
Website or Application are available to the Service User). Essentially:
a. for Registration on the Website - the Service User logs into other Websites and Applications
using the Login and Password entered on the Website,
b. for Registration in the Application - the Service User logs into Websites using the Login and
Password entered in the Application,
c. in the event that the Service User’s Account is deleted from the Website, the Service User’s
Account shall also be deleted from other Websites and the Application,
d. in the event that the Service User’s Account is deleted from the Application, the Service User’s
Account shall also be deleted from the Websites.
Registration of an Account and its use shall be voluntary.
Each Service User shall be obliged to use the Website and the Application solely for his/her own
use and in a manner consistent with the content of these Terms and Conditions, legal
regulations and good practices.
The Service User shall be required to secure the data of the Account (Login and Password,
Product number) against unauthorized access. The Service User should in particular make
every effort to keep the Password confidential and not to disclose it to third parties. The Service
User shall be required to immediately notify Benefit Systems in the manner specified in Article 7
below of each and every breach of their Password or the Product number, and of any violation of
the rules laid down in these Terms and Conditions. In that case, the Service User should change
the Password immediately, using the appropriate functionalities within his or her Account.
In particular, the following shall be forbidden:
a. delivering illegal content or the Service User using the Website or Application contrary to these
Terms and Conditions, provisions of law, good practices, or violating the personal rights of third

parties and the rights and interests of Benefit Systems;
b. modifying the Website or the Application;
c. placing in or distributing via the Website or the Application any malicious software (including
viruses and trojans) or other mechanisms that could cause a disruption in the operation of the
Website or the Application or its functioning contrary to these Terms and Conditions;
d. impersonating other people, providing false personal data or otherwise misleading as to the
Service User’s identity;
e. making available to third parties one's Account.
If the Service User is found to have been using the Website or the Application in breach of the
applicable regulations or these Terms and Conditions, and in particular that they engage in the
practices described in subpara. 10-12 above, and particularly breach the security mechanisms
of the Website or the Application or engage in other forms of hacking, Benefit Systems may,
with immediate effect, block such Service User’s Account. Benefit Systems shall immediately
notify the Service User of the blocking of the Account, and provide a reason for such a measure,
to the e-mail address given by the Service User during registration. Benefit Systems may set a
deadline for the User to reinstate compliance with law and these Terms and Conditions, and if
the Service User adheres, Benefit Systems may unblock the Account.
Benefit Systems may display information to Service Users on the Website on products and
services available to Product holders, including information on Benefit Systems’ own products
and services as well as the products and services of Benefit Systems’ counterparties who offer
additional benefits to the Product holders (such as dietitian services, trainer services, medical
and insurance services, as well as education and development services) in forms used over the
Internet.
The Service User who gives their consent may receive push messages on the Website, i.e. short
messages that are displayed directly on the Website while the Service User is using the
Website. The push messages may include administrative messages (such as information on a
response to the Service User’s report, amendments to these Terms and Conditions, etc.), or
information on products and services available to Product holders, including information on
Benefit Systems’ own products and services as well as the products and services of Benefit
Systems’ counterparties who offer additional benefits to the Product holders (such as dietitian
services, trainer services, medical and insurance services, as well as education and

development services). The Service User may switch off or configure the push messages in
their browser settings.
§ 3 Withdrawal from, and Termination of the Account Agreement
[withdrawal from the Account Agreement] The Service User has the right to withdraw from
the Account Agreement without cause within 14 days of conclusion of the Account Agreement.
To exercise the right of withdrawal, the Service User must notify Benefit Systems of his/her
decision by submitting a clear statement (for example a statement sent by post, by fax or by e-
mail) to the following contact details: Benefit Systems S.A., Plac Europejski 2, 00-844 Warsaw,
address: bok@benefitsystems.pl, tel. no. (22) 242 42 42. For this purpose, the Service User
may use the form based on the specimen attached as Appendix 5 to the Terms and Conditions,
which is not mandatory. In the event of a withdrawal from the Account Agreement, Benefit
Systems shall immediately delete the Account on the Websites and in the Application. To
comply with the time limit for withdrawal from the Account Agreement, the Service User needs
to send a notice of exercise of the Service User’s right of withdrawal prior to the expiry of the
time limit for withdrawal.
[termination of the Account Agreement] The Service User may terminate the Account
Agreement for convenience at any time. To exercise this right, the Service User must notify
Benefit Systems of his/her decision using the following contact details: Benefit Systems S.A.,
Plac Europejski 2, 00-844 Warsaw, address: bok@benefitsystems.pl, tel. no. (22) 242 42 42. In
the event of termination of the Account Agreement, Benefit Systems shall immediately delete
the Account on the Websites and in the Application, no later than within 14 days of the
termination notice (time limit for termination).
Service User’s withdrawal from or termination of the Account agreement is not equivalent to the
User’s resignation from the MultiSport Programme (i.e. the MultiSport Card) or the MultiLife
Programme (i.e. the MultiLife Service). The User may resign from the MultiSport Programme or
the MultiLife Programme at any time subject to the terms and conditions of the agreement with
the Customer. In order to resign from the MultiSport Programme or the MultiLife Programme, the
User may contact the Customer or Benefit Systems in a manner specified in Article 7 below or, if
the User has access to the eMultiSport Platform, he or she may effect the resignation through
the Platform. Detailed rules for User resignation from membership in the MultiSport Programme
or the MultiLife Programme are laid down in terms and conditions of these Programmes,
available at benefitsystems.pl in the MultiSport or MultiLife tab respectively.
The Service User may contact Benefit Systems in all matters related to Benefit Systems
processing of personal data of the Service User and matters related to the exercise of Service

User’s rights under the GDPR by using the contact form available
at: https://www.benefitsystems.pl/formularz-dane-osobowe/, or by e-mail at
daneosobowe@benefitsystems.pl, tel. no. (22) 242 42 42, address for correspondence: Benefit
Systems S.A., Plac Europejski 2, 00-844 Warsaw. The data protection officer may be contacted
by e-mail at iod@benefitsystems.pl, and by post at: Benefit Systems S.A. Pl. Europejski 2, 00-
844 Warszawa, in an envelope marked “IOD”.
Benefit Systems may terminate the Account Agreement with a 14 days notice (by sending the
notice to the Service User by e-mail) for important reasons, such as the following
circumstances:
the lapse of uninterrupted 18 months or more since the Service User has not held a Product;
the Customer’s decision to withdraw the Service User’s rights to use the MultiSport Programme
or the MultiLife Programme;
death of the Service User;
gross breach of the Terms and Conditions by the Service User, i.e. situations when the Service
User (closed catalogue) breaches provisions of § 2 subpara. 1, 3 – 7, 10 – 12 of the Terms and
Conditions.
In the event of termination of the Account Agreement, Benefit Systems shall delete the Account on
the Websites and in the Application within 14 days of the termination notice.
§ 4 Technical requirements. Particular risks of using electronically supplied services
Benefit Systems shall ensure that Service Users can use the Website via the Internet using all
popular Internet browsers, operating systems, computer types and Internet connection types.
Benefit Systems does not warrant and will not be responsible for ensuring that any configuration
option of electronic equipment held by the Service User will enable the use of the Website. The
minimum technical requirements for using the Website, subject to the previous sentence, are as
follows:
a. a computer or another electronic device with at least 2 Mb/s in Internet bandwidth,
b. Operating system: Windows 7 or higher, Mac OS X 10.7 or higher, Ubuntu 10 or higher,
c. equipped with the latest version of the web browser: Google Chrome, Firefox, Microsoft Edge,
Safari or Opera, which will support cookies and JavaScript.

Benefit Systems represents that the public nature of the Internet network and the use of
electronically supplied services may entail the risk of Service User’s data being intercepted and
modified by unauthorized individuals. Service Users should therefore use appropriate technical
measures to mitigate those risks. In particular, Participants should use anti-virus software and
software protecting the identity of Internet users.
Benefit Systems applies technical and organisational measures corresponding to the level of
risk, including measures to prevent unauthorized interception and modification of personal data
sent on the Internet, in order to ensure security of messages and data transferred over the
Website. Benefit Systems ensures secure transmission of data transmitted via the Website
through the use of HTTPS protocol and signing data from the Service User's device with SSL
certificate.
Primary potential risks of using the Internet include:
a. malware;
b. various types of applications or scripts which are harmful, criminal or malicious towards the
network user IT system, such as viruses, worms, trojans, keyloggers, dialers;
c. spyware;
d. software that tracks the Service User’s activities, collecting information about the Participants
and sending it, without the Service User's knowledge or consent, to the author of the software;
e. spam;
f. unwanted and unsolicited electronic messages distributed concurrently to multiple users, often
of advertising nature;
g. wrongful eliciting of confidential personal information (such as passwords) by pretending to be
a respectable person or institution (phishing);
h. attack on the Service User's IT system using such hacking tools as e.g. exploit rootkits.
Protection against risks of the Service User’s use of the electronically supplied services is also
afforded by:
a. active firewall,
b. updating of any type of software,

c. not opening electronic mail attachments from unknown sources,
d. reading installation windows of applications, and their licensing terms,
e. deactivating macros in MS Office files of unknown origin,
f. regular comprehensive scans of the system by anti-virus and anti-malware software,
g. data transmission encryption,
h. installation of prevention software (attack detection and prevention),
a. using the original system and applications from legal sources.
Detailed provisions on technical requirements and threats related to the use of electronically
supplied services relating to the Application are presented in Appendix 4 – terms and conditions
of using MultiSport mobile application.
§ 5 Personal data
The Benefit Systems shall be the controller of Service Users’ personal data.
Detailed information on personal data processing is available
at: https://www.kartamultisport.pl/obowiazek-informacyjny
§ 6 Intellectual Property Rights
Intellectual property rights to the Websites and Application and all content comprising or made
available on the Websites or the Application, such as text, artwork, logotypes, icons, images,
photos, audio and video files, data files, presentations, programs, navigation solutions,
selection and layout of content presented on the Websites or the Application and any other data
shall be protected (by copyright, protection rights to trademark and other exclusive rights)
inuring to Benefit Systems or entities with which Benefit Systems has an agreement in place on
the use of such content to run the Website or the Application. No part of the Websites and
Application or content disseminated on the Websites and Application may be fixed, duplicated
or disseminated in any form or manner and may not be traded without Benefit Systems' prior
written consent.
Use of the Website and the Application shall not result in the transfer of any intellectual
property rights, in particular copyright to the Website or the Application or any part thereof, to
the Service User. Upon acceptance of these Terms and Conditions, Benefit Systems shall allow
the Service User to use the Website or the Application to the extent of its features as provided

to the User and these Terms and Conditions, without territorial restrictions, for permitted
personal use.
§ 7 Contact and Complaints
The Service User may contact Benefit Systems by post by writing to Benefit Systems S.A., Plac
Europejski 2, 00-844 Warsaw, adding the name of the concerned Website or the Application, or
by e-mail at: bok@benefitsystems.pl or by calling (22) 242 42 42. The call will be charged at the
operator’s rate applicable to domestic calls.
The Service User may lodge complaints related to the use of the Website, Application,
MultiSport Programme or MultiLife Programme, at the discretion of the complaining person: by
writing to the address of Benefit Systems: Plac Europejski 2, 00-844 Warszawa, with a notation
“Reklamacja” [Complaint] or by e-mail to: reklamacje@benefitsystems.pl, with a notation
“Reklamacja” [Complaint] in the message’s title.
A complaint should contain data identifying the person lodging the complaint (full name, login,
Product number), the exact mailing address or e-mail address for responding to the complaint
as well as an indication of the reason for the complaint and the related request.
A response to the complaint is provided within up to 14 days of the complaint being received by
Benefit Systems. If the complaint does not contain the information necessary for reviewing the
complaint, Benefit Systems will ask the complainant to supplement the complaint as necessary,
and the time limit of 14 days shall run anew from the moment the supplemented complaint is
submitted.
A complaint shall be answered in writing or by e-mail, depending on how it has been lodged, to
the address specified in the complaint letter/message.
Complaints shall be considered in accordance with these Terms and Conditions and the
provisions of law generally applicable in Poland.
§ 8 Liability
Benefit Systems may interrupt or disrupt provision of electronic services and provision of
access to the Website or the Application if the reason for such interruptions or disruptions is:
a modification, modernization, expansion or maintenance of the ICT system or Benefit Systems’
software provided that Service Users are notified of that by means of a message posted on the
Website or the Application;

reasons beyond control of Benefit Systems (force majeure, acts or omissions by third parties
which Benefit Systems is not liable for).
The Website or the Application may contain links (connections) to websites that support the use
of websites or electronically supplied services which are made available or provided by the
Partners. Service Users shall use the websites and electronically supplied services from the
Partners at their own risk. In addition, these Terms and Conditions shall not apply to the
websites and electronically supplied services made available or provided by the Partners. In
such case, terms and conditions defined separately by the Partners shall apply.
Benefit Systems shall not be liable to Service Users for:
1)      the Website being non-operational or difficulties in using the Website or the Application due to
reasons attributable to the Service User;
2)      the loss of the Password by the Service User or third parties learning the Password (regardless
of the method used). However, Benefit Systems shall be liable if the Service User lost his/her
Password or third parties learn the Password for reasons which Benefit is liable for;
3)      damage caused by an act or omission by the Service User, in particular for the use of the
Website or the Application by the User in a manner inconsistent with the applicable provisions of the
law or these Terms and Conditions.
Service Users may use the services available on the Website and in the Application depending
on their health and fitness level.
§ 9 Amendments to these Terms and Conditions
For important reasons, Benefit Systems may make amendments to the Terms and Conditions.
The Terms and Conditions may be amended for the following important causes:
a. change of existing services, introduction of new services or discontinuation of some product or
services by Benefit Systems;
b. change to service provision methods;
c. brand change;
d. change necessitated by changes to any mandatory provisions of law or their interpretation;
e. change necessitated by administrative decisions or a court ruling or another similar act (e.g.
guidelines of competent bodies of public administration);

f. technical change relating to the operation of the Website or the Application, including change or
enhancement of the functionalities of the Website or the Application;
g. change motivated by an improvement in the quality of service provision or enhancement of
Service Users safety;
h. prevention of violations of the Terms and Conditions or stopping their abuse;
a. elimination of uncertainties or interpretation doubts concerning the Terms and Conditions;
j. introduction by Benefit Systems of organisational or technological changes, including changes
concerning the rules of serving Service Users, which affect the manner in which Service Users
are served.
Each Service User shall be notified of amendments to these Terms and Conditions by sending
information of amendments to the Service User’s e-mail or additionally by posting information
about amendments on the Website or the Application. The text of the current Terms and
Conditions shall always be available in the relevant tab on the Website or the Application.
Changes to these Terms and Conditions shall take effect on the date specified in the change
notice, but not earlier than 14 days after notification of the change. In the event that the Service
User does not accept the changes, he or she may terminate the Account Agreement (as
specified in Article 3.2 hereof).
§ 10 Final Provisions
The Polish law shall apply to settlement of any disputes arising out these Terms and Conditions.
Any such disputes shall be resolved by the common court of local jurisdiction.
Service Users shall be advised by Benefit Systems of the possibility to have recourse to out-of-
court complaint and redress methods. The rules of access to these procedures are available at
the registered offices or on the websites of entities authorised to deal with out-of-court
resolution of disputes. The entities include in particular consumer ombudsmen or Provincial
Inspectorates of the Trade Inspection, the list of which is available on the website of the Office
of Competition and Consumer Protection. Benefit Systems would like to inform you that there is
an online system for resolving disputes between consumers and traders in the EU (the European
Online Dispute Resolution (ODR) platform) available at http://ec.europa.eu/consumers/odr/.
Benefit Systems shall not resort to out-of-court resolution of consumer disputes as referred to
in the Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes.

These Terms and Conditions do not restrict or waive any rights of Service Users inuring to them
under unconditionally applicable laws.
Provisions of the generally applicable Polish law shall apply to matters not regulated by these
Terms and Conditions.
These Terms and Conditions shall come into effect on 14 February 2022.
Appendix No. 1
Terms and conditions of using kartamultisport.pl website
For unregistered Service Users, the MultiSport Zone supports searching for Facilities and
browsing of selected content, including information about the MultiSport Programme or the
FAQ.
Access to services in the MultiSport Zone shall only be provided to registered and logged-in
Service Users who hold an active MultiSport Card.
Access to services in the MultiSport Zone shall only be provided free of charge to Service Users
who hold an active MultiSport Card. In addition, the Service User shall bear the cost of data
transmission required to run and use the MultiSport Zone in the amount set by the
telecommunications operator whose services the Service User uses.
The Service User shall be able to use the following features in the MultiSport Zone:
a. Service User’s Account,
b. sports facility finder,
c. services available under the MultiSport Programme to logged-in Service Users who hold an
active MultiSport Card whose up-to-date range for a given Card type is available
at www.benefitsystems.pl or kartamultisport.pl.
Benefit Systems may allow Service Users to use other services than specified in subpara. 4
above and described in the MultiSport Zone or after accepting separate terms and conditions of
such service.
When searching for a Facility, the MultiSport Zone uses the geolocation feature. The
geolocation feature is disabled by default. The Service User may manually enable geolocation
by granting consent to save the location of their device. Geolocation is not necessary for using
the Facility search engine.

Appendix 2
Terms and conditions of using multilife.com.pl website
For unregistered Service Users, the MultiLife Platform supports browsing of selected content,
including information about the MultiLife Programme or the FAQ.
Access to services on the MultiLife Platform shall only be provided to registered and logged-in
Service Users who hold an active MultiLife Service.
Access to services under the MultiLife Platform may be payable to Service Users holding an
active MultiLife Service; the payment amount and charging terms shall be defined in the
agreement with the Customer. In addition, the Service User shall bear the cost of data
transmission required to run and use the MultiLife Platform in the amount set by the
telecommunications operator whose services the Service User uses.
The Service User shall be able to use the following features of the MultiLife Platform:
a. Service User’s Account,
b. services available under the MultiLife Programme to logged-in Service Users who hold an active
MultiLife Service whose up-to-date range is available for a given type of Service at
www.benefitsystems.pl or multilife.com.pl.
Benefit Systems may allow Service Users to use other services than specified in subpara. 4
above and described in the MultiLife Zone or after accepting separate terms and conditions of
such service.
Appendix 3
Terms and conditions of using emultisport.pl website
§ 1 Definitions. General provisions
The following capitalised terms used in these Terms and Conditions shall have the following
meaning:
Acquirer – means an entity which handles the payment process,
Business Days – weekdays from Monday to Friday, excluding public holidays,

Delivery – means an actual act consisting in the delivery of a Product/Products to a User via the
Customer. For a MultiLife Service, Delivery consists in the Operator sending the MultiLife
Service number to the e-mail address of the User, which was entered when placing an order for
the MultiLife Service,
Platform User – means the Client or the Manager,
Operator – means Benefit Systems,
Payment – means payment of amounts due for User membership in a MultiSport Programme or
MultiLife Programme under the Product Use Agreement,
Terms of Use of MultiLife Services – means the terms and conditions of using the MultiLife
Service as defined in separate “Terms and Conditions of Use of the MultiLife Programme”
available at https://www.benefitsystems.pl/dla-ciebie/multilife/,
Terms of Use of MultiSport Cards – means the terms and conditions of using the MultiSport
Card as defined in separate “Terms and Conditions of Use of MultiSport Programme Cards”
available at https://www.benefitsystems.pl/dla-ciebie/multisport/,
Product Use Agreement – means an agreement for the provision of services under the
MultiSport Programme or MultiLife Programme concluded between the Client and the Operator
electronically via the Account under the rules set out in the Terms and Conditions, based on
which the Operator provides the User with a service of membership in the MultiSport
Programme or MultiLife Programme and delivers the ordered MultiSport Cards or MultiLife
Services respectively that entitle the User to use the services set out in the MultiSport
Programme or MultiLife Programme, and the Client, by making the Payment, finances or co-
finances the cost of membership in the Programme. The Client may conclude the Product Use
Agreement only if the Customer makes it possible for the Client under the Master Agreement,
Master Agreement – means a service agreement concluded between the Customer and the
Operator, which lays down the terms of membership in the MultiSport Programme or MultiLife
Programme for the Users and the time limit for placing orders for the Products (MultiSport Cards
or MultiLife Service), the period for which the Products can be ordered, the number of Products
of a given type available to the Client and the possible scope of financing or co-financing of the
cost of the Products by the Client,
Client – an Employee with full legal capacity, who uses the Platform,

Product Order – means a factual act performed by a Client using an Account that generates an
obligation on the part of the Operator to provide the User with a service of membership in the
MultiSport Programme or MultiLife Programme and deliver the products ordered (MultiSport
Cards or MultiLife Services) or activate them so that the User is able to use the services
specified in the Programme. The Client may Order the Product only if the Customer makes it
possible for the Client under the Master Agreement,
Manager – means the Employee who uses the Platform on behalf of the Customer authorised
by the Customer to perform activities related to administration of the MultiSport Programme or
the MultiLife Programme via the Platform, to the extent and under the rules laid down in the
Master Agreement.
Since the Master Agreement is the basis for using the Programme, before starting to use
the Programme, the Platform User should obtain information about the scope and
manner of using the Platform or the Programme and the Platform from his or her
employer or the principal (Customer). The Operator makes available to Platform Users,
through the Platform, information on the detailed rules of using the Programme and
Platform, as well as information about available MultiSport Cards or the MultiLife
Services. The current scope of services available for different MultiSport Card types and
MultiLife Services is listed on www.benefitsystems.pl in the MultiSport or MultiLife tab
respectively. The Operator may change the manner of Programme use by a particular
Platform User only at the request of the Customer.
§ 2 Registration. Use of the Account
The Client shall Register in the manner described in § 2 of the Terms and Conditions unless the
Master Agreement provides otherwise.
The Manager shall Register as follows: The Operator creates the Manager’s Account using the
Manager’s data provided in the Master Agreement. Then, the Operator sends the Account
confirmation with an activation link to the Manager. The Manager should click the activation link
to confirm the Registration, accept the Terms and Conditions and set up the Password. As soon
as Registration is confirmed, an Account Agreement is concluded.
The Master Agreement may provide for another method of Registration, of which the Platform
User will be informed by the Operator or the Customer.
The Client may use the following functionalities of the Platform: enter into Product Use
Agreement or place Product Orders, order a Product duplicate, activate and deactivate the

Product, perform other functionalities described on the Platform; the scope of functionalities
available to the Client is defined in the Master Agreement.
The Manager may use the following functionalities of the Platform: perform activities related to
administration of the MultiSport Programme or the MultiLife Programme via the Platform (e.g.
order a Product, order a Product duplicate, activate and deactivate the Product, perform other
functionalities described on the Platform); the scope of functionalities available to the Client is
defined in the Master Agreement.
If the Operator or Customer terminates the Master Agreement, Benefit Systems shall block
access to the Platform for Platform Users of that Customer, on the day the Master Agreement is
terminated. Platform Users shall continue to have an Account and shall be able to use other
Websites and Applications (other than the Platform).
If the Customer decides to deprive the Platform User from the right to use the Platform or the
MultiSport Programme or the MultiLife Programme, Benefit Systems shall block access to the
Platform to that User from the day specified by the Customer. The Platform User shall continue
to hold the Account and shall be able to use other Websites and Applications (other than the
Platform).
If the Customer ceases to pay amounts due under the Master Agreement, the Operator may
block Platform access to Users of the Platform of that Customer. After the outstanding
payments are made, the access will be unblocked.
§ 3 Product Orders (if the Programme is fully financed by the Customer)
A Client whose cost of membership or whose Additional Person’s cost of membership in the
MultiSport Programme or MultiLife Programme is fully funded by the Customer places a Product
Order to use the services provided as part of the Programme. The scope of services available to
the Client results from provisions of the Master Agreement concluded between the Customer
and the Operator, which specifically defines the rules of membership in the MultiSport
Programme or MultiLife Programme, the rules and method of ordering MultiSport Cards or
MultiLife Services, the expiry date of MultiSport Cards or MultiLife Services, the number of
MultiSport Cards of a given type or the MultiLife Services available to the User.
In order to place a Product Order for himself or herself, the Client selects the Product
(MultiSport Card or MultiLife Service), agrees to the processing of personal data for the purpose
of using services in connection with the MultiSport Programme or MultiLife Programme
respectively, and accepts the Terms of Use of MultiSport Card or the Terms of Use of MultiLife
Service, depending on the Programme which the User applies to.

In order to place a Product Order for an Additional Person, a Client selects the Product
(MultiSport Card or MultiLife Service) and enters the e-mail address of the Additional Person to
whom the Operator will send information regarding the order for the Product so that the
Additional Person can fill out the required data and grant their consent to the processing of
personal data to use the services related to the MultiSport Programme or MultiLife Programme
as applicable, and to accept the Terms of Use of MultiSport Cards or the Terms of Use of the
MultiLife Services, depending on the Programme to which the Client enrols the Additional
Person. The Additional Person will receive, at the indicated e-mail address, a notice requesting
that the Additional Person fills out the data and grants consent to the processing of personal
data in order to use the services in connection with the MultiSport Programme or MultiLife
Programme respectively and that the Additional Person accepts the Terms of Use of MultiSport
Cards or the Terms of Use of the MultiLife Services respectively. Granting of the consents
mentioned above is necessary to receive the Product. The Client will receive a notice from the
Operator requesting that the Additional Person supplements the data and grants their consent.
If the Additional Person is a minor, the consent to the processing of personal data and to the
approval of Terms of Use of MultiSport Cards or Terms of Use of MultiLife Services is granted by
the parent or legal guardian of the minor.
In the Master Agreement, the Operator and the Customer may agree on a different process of
placing Orders than the process described in subpara. 2 and 3 above (e.g. the Operator may
provide the Client with the option to attach a signed scan of a statement by an Additional
Person or parent or legal guardian of the Additional Person who is a minor regarding the consent
to processing of personal data for the purposes of using the services in connection with the
MultiSport Programme or the MultiLife Programme or the Customer shall collect and archive
relevant consents from Additional Person in writing).
As soon as the Client submits a Product Order, an automatic message with a confirmation that
the Product Order has been accepted will be sent to the e-mail address of the Client. The
confirmation will also be available in the relevant tab in the Client’s Account. The confirmation
will include the following information: Product type (MultiSport Card or MultiLife Service), the
date from which the Product will be active and, if applicable, the period for which the Product is
ordered.
When the Client places the Product Order, the Operator will deliver the Product(s) in the manner
and by the date specified in the Master Agreement.
These provisions will not prevent the Client from ordering the Product for himself or herself at
the same time, without making payment in accordance with this paragraph, and ordering the

Product for the Additional Person with an obligation to make payment in accordance with article
4 of this Appendix 4 to the Terms and Conditions (Product Use Agreement). In such a case,
provisions of § 4 below apply to placing orders for Products for the Additional Person.
§ 4 Product Use Agreement (if the Programme is financed or co-financed by the Client)
 A Client who finances or co-finances the cost of membership in the MultiSport Programme or
MultiLife Programme (for the Platform User or an Additional Person) enters into the Product Use
Agreement to use the services provided as part of the Programme.
Information about the detailed rules of using the Programme, in particular about the amounts
and dates of Payments, is made available to the Client on the Platform in a manner which allows
the Client to become familiar with such information before the Platform User commences the
procedure of concluding the Product Use Agreement as described in the following paragraphs.
The Product Use Agreement is concluded for an indefinite period of time and may be terminated
with a notice effective at the end of the calendar month in which the notice of termination is
made, unless the Master Agreement stipulates otherwise.
In order to conclude the Product Use Agreement for himself or herself, the Client selects the
Product (MultiSport Card or MultiLife Service), agrees to the processing of personal data for the
purpose of using services in connection with the MultiSport Programme or MultiLife Programme
respectively, and accepts the Terms of Use of MultiSport Card or the Terms of Use of MultiLife
Service, depending on the Programme which the User applies to.
In order to conclude the Product Use Agreement for an Additional Person, a Client selects the
Product (MultiSport Card or MultiLife Service) and enters the e-mail address of the Additional
Person to whom the Operator will send information regarding the order for the Product so that
the Additional Person can fill out the required data and grant their consent to the processing of
personal data to use the services related to the MultiSport Programme or MultiLife Programme
as applicable, and to accept the Terms of Use of MultiSport Cards or the Terms of Use of the
MultiLife Services, depending on the Programme to which the Client enrols the Additional
Person. The Additional Person will receive, at the indicated e-mail address, a notice requesting
that the Additional Person fills out the data and grants consent to the processing of personal
data in order to use the services in connection with the MultiSport Programme or MultiLife
Programme respectively and that the Additional Person accepts the Terms of Use of MultiSport
Cards or the Terms of Use of the MultiLife Services respectively. Granting of the consents
mentioned above is necessary to receive the Product. The Client will receive a notice from the
Operator requesting that the Additional Person supplements the data and grants their consent.

If the Additional Person is a minor, the consent to the processing of personal data and to the
approval of Terms of Use of MultiSport Cards or Terms of Use of MultiLife Services is granted by
the parent or legal guardian of the minor.
In the Master Agreement, the Operator and the Customer may agree on a different process of
entering into the Product Use Agreement than the process described in subpara. 4 and 5 above
(e.g. the Operator may provide the Client with the option to attach a signed scan of a statement
by an Additional Person or parent or legal guardian of the Additional Person who is a minor
regarding the consent to processing of personal data for the purposes of using the services in
connection with the MultiSport Programme or the MultiLife Programme or the Customer shall
collect and archive relevant consents from Additional Person in writing).
The Client indicates whether the use of the services specified in the Programme is to start
before the lapse of the Product Use Agreement by selecting the appropriate option on the
Platform.
Next, the Client selects the “Payment” or equivalent instruction from the relevant Platform tab.
Selecting a “Payment” or equivalent instruction means that an offer is placed with the Operator
for entering into a Product Use Agreement. This offer is promptly accepted by the Operator by
sending to the Client a confirmation of conclusion of the Product Use Agreement referred to in
subpara. 9 and 10 below.
As soon as the Client selects the “Payment” or equivalent instruction, an automatic message
with a confirmation of conclusion of the Product Use Agreement will be sent to the e-mail
address of the Platform User, as entered in the Account details. At this moment, the Product
Use Agreement is entered into. The confirmation will also be available in the relevant tab in the
Client’s Account.
The confirmation of the Product Use Agreement conclusion will include, among others, the
following information: Product type (MultiSport Card or MultiLife Service), the date from which
the Product will be active, payment dates, the method and date of Product Delivery, Product
expiry date if any, and a notice on the right of withdrawal from the Product Use Agreement.
Upon conclusion of the Product Use Agreement and making the Payment, the Operator shall
deliver the Product(s).
The amount of Payment binding on the parties to the Product Use Agreement is the amount of
financing or co-financing of the cost of Programme membership by the Client, is expressed in
Polish zlotys and is indicated in the Platform when the Client orders the Product.

The Client may instruct that Platform payments for services be made by the Operator in the
form of recurring card payments.
If such an instruction is placed, the Operator is responsible for the correct payment order.
At any time during the term of the Product Use Agreement, the method of making payments
may be changed.
The Operator will issue accounting documents in accordance with governing provisions of the
law for the costs of Programme membership incurred by the Client and paid through the
Platform at the amount corresponding to the payment made.
§ 5 Payments
Payments made on the Platform by a bank transfer or payment card in connection with the
Product Use Agreement will be processed by PayU S.A. with its registered office in Poznań at ul.
Grunwaldzka 186, entered into the Register of Entrepreneurs kept by the District Court for
Poznań - Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register,
under KRS No.: 0000274399, NIP (Tax Identification Number): 779-23-08-495, REGON
(statistical number) 300523444, as the Acquirer.
After conclusion of the Product Use Agreement, the Client may choose the method of making
payments:
a. on his/her own, in which case the Client is obliged to order Payments to the Acquirer before
commencement of each consecutive Settlement Period within the time limit specified in the
Product Use Agreement, or
b. via the Operator, in which case the Operator is obliged to order Payment to the Acquirer by the
dates specified in the Product Use Agreement, without the need for the Client to submit
instructions in this regard each time.
A Client makes Payments on his/her own. The Operator will not charge the Client any fees for
execution of Payments through the Acquirer.
Failure to make the Payment by the date prescribed by the Product Use Agreement results in
the Product being blocked, i.e. suspension of the right to use the services specified in the
Programme. The Operator will not charge any Programme membership fees for the period of
suspension.

If the Product remains blocked due to failure to make the Payment for a period longer than 9
consecutive months, the Operator may terminate the Product Use Agreement with a one
month’s notice (i.e. one month before termination of the Agreement, the Operator will send an
electronic message to the Client informing him or her about the planned termination of the
Product Use Agreement).
The Client may file any complaints due to non-performance or improper performance of
Payment services to the Acquirer or to the Operator.
§ 6 Withdrawal from the Product Use Agreement
The Client may withdraw from the Product Use Agreement in whole or in part without stating the
reason within 14 days of the date of conclusion of the agreement, i.e. from the date of receipt of
the confirmation of its conclusion as referred to in article 4.9 and 4.10 along with the instruction
on the right of withdrawal.
To exercise the right of withdrawal, the Client must notify Benefit Systems of his/her decision by
submitting a clear statement (for example a statement sent by post, by fax or by e-mail) to the
following contact details: Benefit Systems S.A., Plac Europejski 2, 00-844 Warsaw, address:
bok@benefitsystems.pl, tel. no. (22) 242 42 42. For this purpose, the Client may use the form
based on the specimen attached as Appendix 6 to the Terms and Conditions, which is not
mandatory. To comply with the time limit for withdrawal from the Product Use Agreement, the
Client needs to send a notice of exercise of the Client’s right of withdrawal prior to the expiry of
the time limit for withdrawal.
When using Products issued to Additional Persons, withdrawal from the Product Use Agreement
with respect to the product issued to the Employee also means withdrawal from the Product Use
Agreement with respect to all Products issued to Additional Persons, unless otherwise specified
in the Master Agreement.
If the Client withdraws from the Product Use Agreement, the Operator shall refund the Client for
the amounts paid by the Client as part of financing or co-financing of Product costs (including
the costs of Product delivery, with the exception of additional costs arising out of the method of
delivery as selected by the Client, other than the least expensive ordinary way of delivery
offered by the Operator), using the same means of payment used by the Client, unless the
Client specifically agrees to a different type of refund that does not involve any costs for the
Client.
The money will be refunded immediately, at the latest 14 days after the Operator receives of the
Client’s notice of withdrawal from the Product Use Agreement.

For MultiSport Product, if, at the Client’s express request, the use of the services specified in
the Programme started before the end of the period for withdrawal from the Product Use
Agreement as referred to in subpara. 1 above, the Client is required to pay for the services
provided by the Operator in respect of the Card issued to the Employee and the cards issued to
Additional Persons until withdrawal from the Product User Agreement, in the amount of 1/30 of
the monthly fee for the use of the services specified in the Programme for each day on which
such Services are used by the Client or Users who are Additional Persons. The Platform
Operator may deduct this amount from the amount of refund for the services referred to in
subpara. 5 above.
For MultiLife Service, if the Product Use Agreement for a MultiLife Service is concluded less
than 14 days before the date on which the MultiLife Service is activated and if, at the Client’s
express request, the use of the services specified in the Programme started before the end of
the period of withdrawal from the Product Use Agreement and the Client has been notified by
the Operator of the loss of the right to withdraw from the agreement, then the Client will not be
entitled to withdraw from the Product Use Agreement for the MultiLife Service (in accordance
with article 38 (13) of the Act on Consumer Rights).
Appendix 4
Terms and conditions of using MultiSport mobile application
§ 1 Definitions. General provisions
The following capitalised terms used in these Terms and Conditions shall have the following
meaning:
Identity Document – a document which may be used to prove the User’s identity, showing his
or her full name and photograph, issued by a public administration authority (in particular, an
identity card, passport, residence card, driver’s license), a professional self-government
authority (service card), primary school, secondary school, art college (school IDs) or tertiary
schools (student IDs). An employee badge shall not be regarded as an Identity Document. An
Identity Document shall also be accepted in the form of presenting the screen of the User’s
mobile device showing his or her personal data via the mTożsamość (mIdentity) feature of the
mObywatel (mCitizen) app,
Child – a child of the Employee aged under 15,
Kids Card – a Card issued by Benefit Systems to a Child, i.e. MultiSport Kids Card, MultiSport
Kids Aqua Card, MultiSport Plus Dziecko Card, MultiSport Classic Dziecko Card, MultiActive

Dziecko Card, MultiActive Kids Card, MultiSport Classic Kids Card, MultiSport Light Kids Card or
MultiSport Light Dziecko Card,
Student Card – a Card issued by Benefit Systems to Youths,
Youth – a child of the Employee between the age of 16 and 26,
Facility – a facility where sports and recreation services are provided as part of the MultiSport
Programme,
Confirmed Identity – a feature of the Application which confirms that the User’s identity has
been verified.
The Application can be downloaded from an application store appropriate for a given mobile
device, including GooglePlay, Huawei AppGallery or AppStore.
Service Users may use the Application as unregistered or registered Users.
Any person who downloads the Application to his/her mobile device may use the Application as
an unregistered Service User.
Access to services in the Application shall only be provided to registered and logged-in Service
Users who hold an active MultiSport Card (subject to services described in § 3 subpara. 1 and 2
below).
§ 2 Technical Requirements
A mobile device with access to the Internet (a mobile phone or a tablet) shall be required for
downloading the Application.
Use of the Application shall require a mobile device (a mobile phone or a tablet) with the
Android or iOS operating systems in at least the following versions: Android v. 8.0, iOS v. 14.0
and Internet connection.
The technical security measures provided within the Application shall include:
d. encryption of API connection using SSL,
e. authorization using an OAuth server.
Benefit Systems represents that the public nature of the Internet network and the use of
electronically supplied services may entail the risk of Service User’s data being intercepted and
modified by unauthorized individuals. Service Users should therefore use appropriate technical

measures to mitigate those risks. In particular, Service Users should use anti-virus software and
software protecting the identity of Internet users. Benefit Systems shall never ask the Service
User to provide their Password in any form.
§ 3 Functionalities
In case of unregistered Service Users, the Application enables searching for Facilities and
sharing the Application with other Service Users, as well as Service Users can browse selected
content, including information about the MultiSport Programme, contact details and FAQ.
A Service User registered and logged in to the Application may use all features available to
unregistered Service Users and the following features available only to registered Service Users:
a. Service User’s Account,
b. pedometer,
c. evaluating the Application and leaving comments about the Application in the additional “Rate
Application” module,
d. other services described in the Application for logged-in Service Users.
A Service User registered and logged in to the Application who holds an active MultiSport Card
may use the features specified in subpara. 1-2 above, and the following additional features:
a. access to the video content,
b. adding Facilities searched in the search engine to the “Favourites" category and giving opinions
on the Facilities,
c. connecting the Mobile Kids Card to the Service User Account – feature available only to
Employee Service Users,
d. making the Mobile Kids Card available to other Service Users registered in the Application
(excluding other Kids Card Service Users) – feature available only to Employee Users,
e. Confirmed Identity,
f. other services described in the Application for logged-in Service Users who hold an active
MultiSport Card.
When searching for a Facility, the Application uses the geolocation feature. The geolocation
feature is disabled by default. The Service User may manually enable geolocation by granting

consent to save the location of their mobile device. Geolocation is not necessary for using the
search engine.
[connecting a Mobile Kids Card to the Service User’s Account] A Service User who is an
Employee may only connect to his/her Account the Kids Card issued to him/her for a Child
registered in the MultiSport Programme by that Service User. After confirmation of the
connection, the Mobile Kids Card will be displayed in the Account of the Service User as an
Additional Mobile Card.
[making the Mobile Kids Card available to other Service Users registered in the
Application (excluding other Kids Card Service User)] Having connected the Mobile Kids
Card to his or her Account, the Employee who is the Service User may use the feature
consisting in making the Mobile Kids Card available to other Service Users registered in the
Application (including Student Card Users, but excluding other Kids Card Users). After
confirmation of the connection, the Mobile Kids Card will be displayed in the Account of the
Service User as an Additional Mobile Card. If the Mobile Kids Card is made available to a Student
Card User who is under 18 years of age, when visiting the Facility, the Student Card User and
the Kids Card User should report at the Facility reception (except for the Swimming Pool Facility)
that they are minors and present their parent's or legal guardian's consent to the visit in
accordance with the terms and conditions in force at the Facility.
[Confirmed Identity] In order to obtain a Confirmed Identity, the Service User should carry out
the process of verifying his/her identity as follows:
a. The Service User should upload his/her photo from the memory of his/her mobile device to the
Application, and then
b. The Service User should present at the Facility the identity document and the Application with
the photo referred to in point a) above, together with the QR code or token number used to
confirm identity generated in the presence of the Facility staff. After confirmation of the identity
in the Facility, the Service User obtains the status of a Service User with the identity verified in
the Application, which will be automatically marked in the Application with the annotation
"Confirmed" on the Service User Account in the Application,
c. the verification of the Child's identity may be carried out both by the Service User who has
enrolled the Child in the MultiSport Programme and by the Service User to whom the Child's
Mobile Kids Card has been made available. In any case, in order to verify the identity of the
Child, it shall be necessary to show the Child's identity document at the Facility (which does not
apply to Children not subject to the schooling obligation),

d. The Service User may carry out identity verification at most Facilities; in order to confirm that a
specific Facility enables such identity verification, the Service User should check this at the
website at www.benefitsystems.pl/MultiSport/ via the Website’s Facility search engine or via the
Application’s “Search” tab before visiting such Facility.
If the Service User verifies his or her identity in the Application and obtains a Confirmed Identity,
he or she may not change his or her photo on a given mobile device (referred to in subpara.
8(a)) for the duration of the photo change blockade (indicated in the Application). During that
time, the Service User may change the photo on a given mobile device by contacting Benefit
Systems at the address: bok@benefitsystems.pl.
The Confirmed Identity shall be valid on a given mobile device only. If the mobile device is
changed or if several devices are used, the Service User should verify the identity on the new
(next) device again.
[pedometer] The Service User may use the feature consisting in displaying in the Application
information on the number of steps taken by him/her on a given day and month, starting from
the moment of commencing the use of the pedometer. Data on the number of steps will be
collected:
a. from the Google Fit or HUAWEI Zdrowie service – for Android mobile devices,
b. from the HealthKit service – for iOS mobile devices.
In order to use this feature, the Service User should:
a. have an account in GoogleFit or HUAWEI Zdrowie application or have active HealthKit service,
depending on the operating system available on the Service User's mobile device,
b. connect the GoogleFit or HUAWEI Zdrowie or HealthKit service with the Application and give the
Application permission to display and store the number of steps.
The data obtained by Benefit Systems from the services indicated in this section do not constitute
special categories of personal data, nor will they be used to assess the Service User's health.
The Service User may receive push messages, i.e. short messages that are displayed directly on
the screen of the Service User’s mobile device while the Service User uses or does not use the
Application, containing administrative information (e.g. information about responding to the
Service User’s request, amendments to these Terms and Conditions, etc.). If the Service User
agrees, he or she may receive push messages displayed directly on the screen of the Service
User’s mobile device when the Service User is or is not using the Application, with information

on products and services available to Cardholders, including information on Benefit Systems’
own products and services as well as the products and services of Benefit Systems’
counterparties who offer additional benefits to the Cardholders (such as dietitian services,
trainer services, medical and insurance services, as well as education- and development
services). The Service User may switch off or configure the Push messages in the Application
settings.
The Application may allow Service Users to use additional services upon acceptance of
separate terms and conditions governing a given service.
§ 4 Using a Mobile Card and a Confirmed Identity
Only logged-in Service Users who hold an active MultiSport Card may use a Mobile Card and
Confirmed Identity.
In order to use the services of a Facility as part of the MultiSport Programme using a Mobile
Card, it shall be necessary:
a. for the Service User to hold an active MultiSport Card,
b. to log in to the Application and, in the case of a Mobile Kids Card, log in to the Child's Account
in the Application or add a Mobile Kids Card to the Service User's Account or make the Mobile
Kids Card available to another Service User,
c. to generate a QR Code or token number,
To generate a QR code or token number an Internet connection is required.
If there is no Internet connection, the Service User can generate a QR Code or token number offline.
The screen with the QR Code generated should show "Offline Code". The Service User will be able to
use the QR Code or token number offline when he/she first generates a QR Code or token number
online when he/she has access to the Internet.
d. presenting a valid QR Code or a valid token number to be scanned at the Facility together with:
i. an Identity document, or
ii. a Confirmed Identity.
In most Facilities, the Service User may present a Mobile Card with a Confirmed Identity in order to
use the services available at the Facilities. In order to verify whether a given Facility accepts a Mobile
Card with a Confirmed Identity, the Service User should check this on the following website before

visiting the Facility at www.benefitsystems.pl/MultiSport/ in the Facilities search or in the “Search” tab
of the Application;
e. if a QR code or token number cannot be generated in the Application, the Service User may
obtain a QR Code or the token number with information necessary to use the services provided
by the Facility (forename and surname of the Service User, Card type and number, information
about the Confirmed Identity status “Confirmed”, “Unconfirmed”, and if uploaded to the
Application – Service User’s photo) to the e-mail address of the Service User which is the
Service User’s Login in the Application.
A QR Code or token number must be generated in the Facility immediately before using the
service of the Facility.
The QR Code and token number shall be one-time and they shall have a specific duration
indicated each time in the Application.
Cancelling a visit to the Facility shall require the generation of a separate QR Code or token
number and their presentation to Facility personnel.
The User shall not be able to use the Facility’s services unless he or she has complied with the
prerequisites specified in these Terms and Conditions, the terms of the Card, or the house rules
of the Partner’s Facility specified by the Partner, in particular:
a. in the event that the data on the Card or displayed by the Application on the Mobile Card does
not match the data in the Identity Document;
b. in the event that the Service User carries no Card and does not use the Mobile Card;
c. in the event that the Service User carries no Identity Document, and at the same time does not
use a Confirmed Identity in the Application.
Benefit Systems shall have the right to deactivate a Confirmed Identity or block the Service User
from using the Mobile Card in the following cases:
a. using the Confirmed Identity or the Mobile Card by the Service User in contravention of these
Terms and Conditions, in particular if the Service User is not a Cardholder or if he/she uploaded
a photo of a person other than the Cardholder into the Application to obtain a Confirmed
Identity;
b. reasonable suspicion of use of the Confirmed Identity or Mobile Card by unauthorised persons;

c. use of the Mobile Card for a purpose which only serves to reduce the functionality of the
Application by deliberately limiting its availability or overloading its capacity;
d. reasonable suspicion of any unauthorised operations related to the use of the Confirmed
Identity or Mobile Card.
Using the Application, including the Mobile Card, or deleting an Account in the Application shall
not affect the Service User's ability to continue using the plastic version of the Card with a chip.
§ 5. Personal Data
The Controller of the Service User's personal data and – in the event that a Mobile Kids Card is
added to the Service User’s Account – of the Service User's Child, is Benefit Systems.
Detailed information on the processing of personal data is available in the “Consent” tab of the
Application, after selecting the “More” option and then the “Settings” option.
Appendix 5
Model withdrawal statement from the Account Agreement
To submit a notice of withdrawal from the Agreement for maintaining an account on the Website / in
the Application with Benefit Systems, the following form of the notice may be used:
Benefit Systems S.A.
Plac Europejski 2
00-844 Warsaw
bok@benefitsystems.pl
I ………………………………. hereby withdraw from the Agreement for maintaining an account in the Website
/ Application: ……………………………….
Full name………………………………………………………….
Login on the Website / in the Application……………………………………………………………
Appendix 6
Specimen form of the withdrawal from the MultiSport Card/ MultiLife Service Use Agreement
To submit a statement of withdrawal from the Agreement for the Use of the Product, the following
model statement may be used:
Benefit Systems S.A.
Plac Europejski 2
00-844 Warsaw

bok@benefitsystems.pl
I hereby terminate the MultiSport Card/MultiLife Service Use Agreement.
User’s first name and surname: ………………………………………………………….
E-mail address used to set up the Platform account: ………………………………………………………………
Number of the MultiSport Card / MultiLife Service of the User (if the MultiSport Card / MultiLife
Service is not delivered to the User, leave this field blank) …………………………………………………
SCOPE OF WITHDRAWAL:
resignation from the MultiSport Card / MultiLife Service of the Employee: YES*/NO (mark as
appropriate):
* In accordance with the Terms and Conditions, resignation from the MultiSport Card/MultiLife
Service by the Employee means resignation from all Cards/ Products of Additional Persons.
or
resignation from the MultiSport Card / MultiLife Service of the Additional Person
(accompanying persons, children, young people, senior citizens) YES/NO* (mark as
appropriate):
Full name of the additional person: …………………………………………………………………….…
Full name of the additional person: …………………………………………………………………….…
Full name of the additional person: …………………………………………………………………….…
Full name of the additional person: …………………………………………………………………….…
Full name of the additional person: …………………………………………………………………….…
Full name of the additional person: …………………………………………………………………….…
Full name of the additional person: …………………………………………………………………….…
Full name of the additional person: …………………………………………………………………….…
* In accordance with the Terms and Conditions, no Cards/ Products of Additional Persons can be left
available if the Employee resigns from the MultiSport Card/MultiLife Service.
Name of the Employee’s employer** …………………………………………………..
Number of bank account to which the refund is to be made** ………………………………………………
** Optional data; provision of such data will speed up application processing.