service: name: Viber
sector: Communication
date: May 2018
document: text: Viber Terms of Use
Thanks for sending us good vibes by using the various services available within Viber! You may be
surprised, but we will refer to all such services, including additional apps published by Viber Media
S.a.r.l, and also third party services which are powered by Viber’s technology, as the “Services”.
The Terms of Use (or, the “Terms”) presented below are the basic rights and obligations that you and us
have between us when you use our Services. The language of the Terms will seem legal (basically,
because they are) but we still tried to make them as simple as possible for you to read, so that we are
sure that you knowingly choose to enjoy our Services under these binding Terms (which actually
constitute a binding agreement between Viber Media S.a r.l. and yourself).
When you use our Services, in addition to enjoying a world of good vibes, you also agree to the Terms
and they affect your rights and obligations. You can choose not to enjoy the Services, if you don’t want
these Terms to apply (and by these Terms we also mean our Privacy Policy, Cookies and Tracking
Technologies Policy, DMCA Policy, and other policies on our policies page, which are incorporated
herein).
NO ACCESS TO EMERGENCY SERVICES: Viber is not a replacement for your ordinary mobile or fixed
line telephone and does not allow you to make emergency calls to emergency services. You must make
alternative communication arrangements to ensure that you can make emergency calls if needed.
Some features of our Services may be subject to additional terms and conditions, which you should read
before making use of those features, and they add up to these Terms. You understand that, just like a
regular mobile phone service, anyone with knowledge of your phone number may call you or send you
messages through our Services and anyone you send a message to can use the content of your
message as they desire.
1. Legal Capacity; Children and Minors. If you are under the age of consent in your country to form a
binding agreement, you should only use our Service if you are either an emancipated minor, or have the
legal consent of your parent or guardian for your use of our Service. You should use our Service only if
you are fully able to understand and enter into and comply with these Terms. Our Services are not
intended for children under 13: if you are under 13, please wait until you turn 13 to use them.
 
2. Updates to Terms. We are always working on adding additional features to our Services, and
because of that, and also since sometimes applicable laws change, we may revise and reissue these
Terms occasionally, by posting updated Terms. You consent and agree to receive notices of updates of
these Terms through our posting of updated Terms on the Services. You should visit this page regularly
to review the current Terms. If you do not agree to updated Terms, you should stop using our Services
and/or close your account. Your continued use of any of our Services will be deemed as your
acceptance of any revisions.
 
3. The Information You Give Us to Use the Service Must Be Correct. To access the Viber Service or
some of the features we offer in the Viber Service, you will be asked to provide true and complete
registration details, including your correct age. If we at Viber believe the details are not correct, current,
or complete, we have the right to prevent you from accessing our Services, or any of its resources and to
terminate or suspend your account.
 
4. Online Privacy Notice. Your privacy is important to us. To better protect your privacy, we provide
notices explaining our information practices and the choices you can make about the way your
information is collected and used at our Services. Click here to view our Privacy Policy. If you are a
citizen of the European Economic Area, learn how you can exercise your data subject rights here. If you
are a resident of California (US), learn how you can exercise your privacy rights here.
 

5. Trademarks and Copyrights. Our Services and materials incorporated by Viber on our Services
(“Material”) are protected by copyrights, patents, trade secrets or other proprietary rights (“Copyrights”).
Some of the characters, logos, or other images incorporated by Viber in our Services are also protected
as registered or unregistered trademarks, trade names, and/or service marks owned by Viber or others
(“Trademarks”). Viber or its licensors own the title, copyright, and other intellectual property rights in the
Material and Service, and by using our Services, you do not acquire any ownership rights in Service or
Materials contained therein. Viber respects the intellectual property rights of others and asks users of our
Services to do the same.
 
6. Your Use of Our Material. Your right to make use of our Service and any Material or other content
appearing on it is subject to your compliance with these Terms. You may not modify, or use the Material
or any other content on our Services for any purpose not permitted by these Terms. Such prohibited use
violates these Terms and may be a violation of the Copyrights and/or Trademarks protected by law.
You may access and display Material and all other content displayed on our Services for non-
commercial, personal, entertainment use on any computer, tablet, smart watch, or mobile device you
own or control. The Material and all other content on this Service may not otherwise be copied,
reproduced, republished, uploaded, posted, transmitted, distributed, or used in any way unless
specifically authorized by Viber. Also, decompiling, reverse engineering, disassembling, or otherwise
reducing the code used in any software on this Service into a readable form in order to examine the
construction of such software and/or to copy or create other products based (in whole or in part) on such
software, is prohibited. You may not rent, lease, lend, sell, redistribute or sublicense the Material and/or
the Services.
7. Call Services; Premium Services. As part of our Service, we offer you to call your friends who use
Viber, through our Service, free of charge (calls use your data plan unless connected to Wifi). Viber also
offers you the opportunity to become a premium “Viber Out” user, which allows you to call non-Viber
users (landlines or mobiles) around the world at such rates as presented
herein https://account.viber.com/en/rates-index.
In addition, you are allowing certain incoming calls generated outside the Viber network, by your friends
or other people calling your number, to be received by your mobile device or desktop through the
Licensed Application (hereinafter: “Viber In”). “Viber In” is provided to you for free and you may disable
the ‘Viber In’ service at any time by changing the application settings.
8. Charges for Viber Out Service and Other Products or Features.
8.1 Calling non-Viber phone numbers and premium rate numbers with Viber Credit:
8.1.1 The rates for calling landlines and mobile phones outside of the Viber community consist of a
per-minute rate as set out on http://account.viber.com/. After a 4-hour call duration, the call will be
disconnected and require a re-dial.
8.1.2 Viber may change the rates for calling phones at any time without notice to you by posting
such change at http://account.viber.com/. The new rate will apply to your next phone call after the new
rates have been published. Please check the latest rates before you make your call. If you do not accept
the new rates, do not make your call.
8.1.3 The duration of a call shall be based on one-minute increments. Fractions of minutes will be
rounded up to the next minute. At the end of a call, fractional cent charges will be rounded up or down to
the nearest whole cent. For example a total call at a price of €0.034 will be rounded to €0.03. During the
call, charges incurred will be deducted automatically from the Viber Credit balance in your User
Account.
8.1.4 The use of Viber Out is subject to our Fair Usage Principles.
 
8.2 Subscriptions/Calling plans. Viber offers cost-saving calling plans specifying a fixed price for
specified destinations and time periods. We also offer recurring calling plans which renew on a
periodical basis and are a type of subscription. Our calling plans, including the unlimited plans, are
intended for individual use only and are subject to our Fair Usage Principles to prevent fraud and
misuse. They also exclude special, premium, service, satellite, and non-geographic numbers. We may
terminate your subscription and/or offer you an alternative calling plan if we notice that your usage is in
breach of our Fair Usage Principals. We reserve the right to change our calling plans and subscriptions
or stop offering them at any time. Reduction to the prices of our calling plans will not affect previously

purchased and existing calling plan(s). For Subscriptions which include a bundle of features, we will
notify you in the event that the types of products in the Subscriptions change and you will have the right
to terminate the subscription. Unused minutes or credit will not roll from one month to the next.
 
8.3 Sticker Subscriptions. In certain locations, Viber offers digital sticker subscriptions for a fixed
price, allowing Users to download otherwise paid-for stickers for free during the subscription period. Our
digital stickers are protected by copyright and are intended for Users’ individual use only.  The use of our
digital stickers is subject to our Fair Usage Principles to prevent fraud and misuse. We reserve the right
to change our sticker subscriptions or stop offering them at any time.  We also may remove at any time
any sticker packs included in a subscription. For Subscriptions which include a bundle of features (e.g.,
stickers and other services), we will notify you in the event that the types of products in the Subscriptions
change and in that event you will have the right to terminate that subscription. We reserve the right to
limit access to sticker packs downloaded through a subscription, following termination or expiry of the
subscription. Our Payments Policy explains the terms relating to the way in which you pay us for
Subscriptions, including whether such payment is to be made through your mobile phone bill.
 
8.4 The charges for other Viber products or features will be confirmed to you before you complete
a purchase from Viber. Viber may change the prices of such products at any time without any notice to
you. You can choose whether or not to accept the new charges prior to completing your next purchase
of the applicable product. The new prices will apply to your next purchase after the new prices have
been published.
 
8.5 From time to time, Viber may offer products or features available at no charge for a trial period,
at Viber’s sole discretion, including as to duration and scope of no charge offers. However, Viber
reserves the right to charge you for such products (at the normal rate) in the event that Viber determines
(in its reasonable discretion) that you are abusing the terms of the offer, including if you are using any
service, proxy or other device or anonymous IP address that prevents us from locating you.
 
8.6 Viber may collect VAT or other indirect taxes at the applicable rate for the particular country (as
per applicable tax rules) at the time of purchase of Viber Credit or at the time you use the Viber Credit.
 
8.7 Using the Service on mobile applications will use some of the data allowance available on the
data package to which you have subscribed with your mobile network operator as the case may be. Out-
of-country usage may in any event lead to significantly higher costs than regular usage, and you are
solely responsible for keeping yourself informed and paying for possible roaming and other applicable
charges levied by your mobile network operator.
 
9. Payments; Refunds. You can find information about payments, credits, and refunds in our Payments
policy.
 
9.1 You can purchase credits (“Viber Credit”) using any payment method made available to you by
Viber from time to time. The Viber Credit that you purchase will be applied to your User Account at the
time of purchase. We will send you an acknowledgment of your order of Viber Credit [by email]. We use
the services of third parties to process your payments to us or to third parties and we require that these
third parties take the appropriate organizational and technical measures to protect your personal data
and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of
those third parties before providing your banking or payment information. You agree that you are not
relying on the future availability of any feature or product offered through the Service in agreeing to or
making payments hereunder. You can change your payment method and billing information by logging
into your Viber account at http://account.viber.com/. You agree that Viber may use information regarding
your selected payment method provided by your issuing bank or applicable payment system. If you pay
with foreign currency, you agree that the amount you are eventually credited may vary, as a result of
foreign currency conversion policies of our third party payment processors, which you can find at the
relevant website or location where you make the actual purchase.

 
9.2 If you do not use your Viber Credit for a period of six months (including Viber Credit that has
been allocated to you by a Viber administrator), such credits will be frozen. You can reactivate the Viber
Credit by accessing your Viber-Out account on viber.com, and following the instructions therein. If your
Viber account is deactivated, your Viber Credit will be lost. For this purpose, Viber Account may be
deactivated in any of the following: (i) You actively deactivate your account. (ii) You remove Viber from
your mobile device and do not reinstall it within three months (iii) You do not log in to Viber for twelve
consecutive months.
For Japanese numbers (+81), Viber Credit expires within 180 days of purchase, with no ability to
reactivate.
 
9.3 Viber Credit currently can be used only for Viber Out calls.
 
9.4 Automatic Recurring Charge. The recurring charge feature will be automatically enabled when
you buy Viber Credit through the Viber mobile application or website and check the appropriate
checkbox at the time of purchase. Your Viber Credit balance will be recharged with the same amount
and by the same payment method you initially designated when you registered your account every time
your Viber account balance goes below the threshold set by Viber from time to time. You can disable the
recurring charge feature at any time by accessing your User Account. Any charges mentioned in
specific currencies are solely considered as examples, and do not take currency fluctuations or
discrepancies into account.
 
9.5 Payment for Subscriptions (e.g. recurring calling plans) are made on a recurring payment
basis. This means that you agree that at the applicable recurring intervals your payment method will be
charged, until you actively elect to terminate the Subscription.
 
9.6 In the event of any errors relating to the pricing or specifications, Viber shall have the right to
refuse or cancel any orders in its sole discretion. If we charged your credit card or other account prior to
cancellation, we will issue a credit to your account in the amount of the charge. Additional Terms may
apply.
 
10. Refunds.
 
10.1 Except as provided by law, all purchases are final and non-refundable. If you believe that
Viber has charged you in error, you must contact Viber within 90 days of such charge. No refunds will be
given for any charges more than 90 days old. If you purchase any digital content from Viber, any right
you may have to withdraw from or cancel the purchase will terminate once the digital content has been
delivered to you upon your request, and you will not be entitled to claim any refund, except where you
believe Viber has charged you in error. If you use third party services to purchase Viber Out Credit, such
purchase is also subject to the terms of such third party (including with respect to payment terms,
refunds, etc.).
 
10.2 Viber reserves the right to refuse a refund request if it reasonably believes or suspects (i) that
you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in
respect of the same product or feature; (ii) that you are in breach of the terms of this License; (iii) that you
are using any of our products fraudulently or that your User Account is being used by a third party
fraudulently; or (iv) that you purchased your credit through a third party service and the terms of such
third party do not allow such refund. This refund policy does not affect any of your statutory rights to
pursue a claim.
 
11. Public Content. THE MATERIALS, INFORMATION AND OPINIONS INCLUDED AND/OR
EXPRESSED IN OR ON COMMUNITIES, CHANNELS AND/OR CHAT BOTS, COMMENT SECTIONS,
COMMUNITY CHATS, OR OTHER FORUMS ON THIS SERVICE (“FORUMS”) ARE NOT NECESSARILY

THOSE OF THE VIBER GROUP OR CONTENT PROVIDERS. VIBER DOES NOT UNDERTAKE TO
MONITOR OR REVIEW FORUMS, AND THE CONTENT OF FORUMS IS NOT THE RESPONSIBILITY OF
VIBER. VIBER MAY BLOCK, REMOVE OR MODIFY ANY CONTENT WITHOUT NOTICE OR LIABILITY AT
ANY TIME IN VIBER’S SOLE DISCRETION. ANY USE OF THE FORUMS WILL BE AT YOUR OWN RISK
AND WILL BE SUBJECT TO THE DISCLAIMERS AND LIMITATIONS ON LIABILITY SET OUT ABOVE.
 
12. User Content.
 
           (a) We want you to share your good vibes through our service! This is why we have different
features allowing you to do so. However, because we want to protect you and other Users and make
sure your experience is positive, we reserve the ultimate right at all times (but will not have an obligation)
to remove or refuse to distribute any User Content on the Service, to suspend or terminate users, and to
block participants of our Forums without liability to us, including where such User Content, in our sole
discretion, violates these Terms, including these House Rules, the Public Account, Public Chat, Bot,
Community and Channels and VAP Terms & Guidelines,  these Content Guidelines (which are part of
these Terms) or any additional applicable terms and policies, or applicable laws, and/or infringes any
third party rights, or that we otherwise find objectionable. We also reserve the right to respond to user
support requests or reports provided through the Viber App, or protect the rights, property or safety of
Viber, its users and the public.
When you create digital stickers on our Service they must meet our Content Guidelines, and must not
further contain, imply or promote adult or adult-related content; alcoholic beverages; tobacco or
tobacco-related products; weapons and other dangerous products or services; gambling, betting and
lotteries content; or any illegal products, services or activities, or content that is not suitable for minors or
the publication of which requires the minimal “age gating” or other regulators’ restrictions or limitations
under any applicable international or local laws, rules and regulations. For further instructions please see
our ad content guidelines at https://www.viber.com/en/terms/viber-advertising-policy/.
 (b) License: When you use our public Forums, your content is public and you allowing anyone, on
Viber and elsewhere to view it and associate it with you. Your content will be used to help improve how
we offer content to you and other users. By posting or uploading any User Content to Viber, you
specifically grant us and our affiliates a non-exclusive, transferable, sub-licensable, royalty-free,
worldwide license to use any intellectual property rights for the content that you share publicly on or in
connection with our Service, including without a limitation host, store, display, reproduce, modify, adapt,
edit, publish, and distribute such content. This License will end once you delete such content or your
account unless users who have seen the content saved it. Removed content may persist in backup
copies for a reasonable period of time (but will not be available to others).
 
13. Our Use of Your User Content. Viber will consider anything you provide to Viber, including
feedback, ideas or suggestions and/or contribute to this Service as available for our use free of any
obligations to you (including any payment). Under no circumstances will we pay you for the use of your
ideas or submissions.
 
14. Claims of Infringement. If you believe that any materials accessible on or from the Service infringe
your copyrights, you may request the removal of those materials (or access thereto) by contacting our
copyright agent. Please go to the DMCA notification page to review our DMCA notification guidelines
and procedures – Viber DMCA Policy.
 
15. Responsibility for Your Use. You may only use our Service and its contents for lawful purposes
and in accordance with applicable law and you are prohibited from storing, distributing, or transmitting
any unlawful material through this Service, otherwise you may be exposed to criminal and/or civil liability.
You agree that if a third-party claims that material you have contributed to our Service is unlawful, you
will bear the burden of establishing that it is lawful. You understand and agree that all materials publicly
posted or privately transmitted on or through this Service are the sole responsibility of the sender, not
Viber, and that you are responsible for all material you upload, publicly post or otherwise transmit to or
through this Service.

 
16. System Abuse; Bulk Messaging. Without limitation, you agree not to send, create, or reply to so
called “mailbombs” (i.e., sending copies of a single message to many users, or sending large or multiple
files or messages to a single user with malicious intent) or engage in “spamming” (i.e., sending
unsolicited messages for business or other purposes) In addition, you agree not to send “bulk
messaging” (i.e. sending messages for business or other commercial purposes) without written
permission by Viber, or undertake any other activity which may adversely affect the operation or
enjoyment of this Service by any other person, including placing malware on the Service.
You may not reproduce, sell, resell, or otherwise exploit any resource, or access to any resource,
contained on this Service.
 
17. Security of User Accounts. If you create a User Account by selecting a password and providing
your name, You are responsible for all activities that occur under your User Account. You agree to notify
Viber immediately of any unauthorized use of your User Account or any breach of security with respect
to your User Account including your password. Viber will not be liable for any loss that you may incur as
a result of someone else using your User Account, either with or without your knowledge. In addition, you
may be held liable for any losses incurred by us or another party due to someone else using your User
Account. Viber shall be entitled to monitor your User Account and password and, at its discretion,
require you to change your password. If you use a username and password that Viber considers
insecure, Viber will be entitled to require this to be changed and/or terminate your User Account.
 
18. Violation of Security Systems. You are prohibited from using any services or facilities provided in
connection with this Service to compromise security or tamper with system resources and/or accounts.
The use or distribution of tools designed for compromising security (e.g. password guessing programs,
cracking tools, malware, or network probing tools) is strictly prohibited. If you become involved in any
violation of system security, Viber reserves the right to release your details to system administrators at
other sites, law enforcement and/or governmental authorities in order to assist them in resolving security
incidents.
 
19. Termination. We aspire that you will always continue to share good vibes through the use of our
Service, but you may terminate your relationship with Viber at any time. If you are using our free Service,
you may simply cease to use the Service. If you registered for our “Viber Out” service (described above),
you can request that Viber delete your account and our cancellation policy shall apply. Where
permissible under the law, Viber has the right to terminate your rights under our Service without notice.
 
20. Disclaimer of Warranties. Although we make great efforts to make our Service error and
interruption free, we cannot promise that such efforts will result with such desired performance. YOUR
USE OF THIS SERVICE IS AT YOUR OWN RISK. NO ORAL OR WRITTEN INFORMATION OR ADVICE
GIVEN BY US SHALL CREATE A WARRANTY. THE SERVICE AND ALL THE MATERIALS, INFORMATION,
SOFTWARE, FACILITIES, SERVICES AND OTHER CONTENT IN THE SITE ARE PROVIDED “AS IS” AND
“AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE
FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, VIBER, ITS PARENT RAKUTEN
AND ANY SUBSIDIARIES OR AFFILIATED COMPANIES OF VIBER (“THE VIBER GROUP”) DISCLAIM
ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE
VIBER GROUP DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED ON OR THROUGH THIS
SERVICE WILL BE AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE
CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE THE SERVICE AVAILABLE ARE
FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE VIBER GROUP DOES NOT WARRANT
OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT ON THE
SERVICE OR ANY WEBSITES LINKED TO THE SERVICE IN TERMS OF THEIR CORRECTNESS,
ACCURACY, RELIABILITY, OR OTHERWISE. THE VIBER GROUP MAKES NO WARRANTIES THAT YOUR
USE OF THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT
OF THE SERVICE WILL NOT INFRINGE THE RIGHTS OF OTHERS AND THE VIBER GROUP ASSUMES

NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH MATERIALS,
INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT OF THE SERVICE OR ANY
OTHER WEBSITE. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF
THE ABOVE IMPLIED WARRANTIES TO APPLY TO YOU, THE ABOVE EXCLUSIONS WILL APPLY TO
YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.
IF YOU ARE ACCESSING A UNITED KINGDOM OR LUXEMBOURG VERSION OF THE SERVICE,
NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT LIABILITY FOR DEATH OR PERSONAL
INJURY RESULTING FROM THE NEGLIGENCE OF EITHER PARTY OR THEIR SERVANTS, AGENTS, OR
EMPLOYEES.
21. Limitation of Liability. THE VIBER GROUP DISCLAIMS ALL LIABILITY, WHETHER BASED IN
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND DOES NOT
ACCEPT ANY LIABILITY FOR ANY LOSS OR DAMAGE (DIRECT, INDIRECT, PUNITIVE, ACTUAL,
CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR OTHERWISE) RESULTING FROM ANY
USE OF, OR INABILITY TO USE, THE SERVICE OR ANY OTHER SITE, APP OR SERVICE, OR THE
MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT ON THE
SERVICE OR ANY OTHER SITE, APP OR SERVICE, REGARDLESS OF THE BASIS UPON WHICH
LIABILITY IS CLAIMED AND EVEN IF ANY MEMBER OF THE VIBER GROUP HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSS OR DAMAGE. WITHOUT LIMITATION, YOU (AND NOT ANY
MEMBER OF THE VIBER GROUP) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING,
REPAIR, OR CORRECTION IN THE EVENT OF ANY SUCH LOSS OR DAMAGE ARISING THEREIN. IF
APPLICABLE LAW DOES NOT ALLOW ALL OR ANY PART OF THE ABOVE LIMITATION OF LIABILITY
TO APPLY TO YOU, THE LIMITATIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY
APPLICABLE LAW. In no event shall our total liability to you for all damages (other than as may be
required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00).
The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
 
22. Indemnity. You agree to indemnify and hold harmless The Viber Group from and against any and
all claims, demands, liabilities, costs or expenses, including reasonable attorney’s fees, resulting from
your breach of these Terms, including any of the foregoing provisions, representations or warranties,
from your placement or transmission of any content onto Viber’s servers and/or from any and all use of
your User Account.
 
23. Release. If you have a dispute with one or more users (including game developers and/or
merchants), you release The Viber Group from claims, demands, liabilities, costs, or expenses and
damages (actual and consequential of every kind and nature, known and unknown, arising out of or in
any way connected with such disputes). In entering into this release, you expressly waive any
protections (whether statutory or otherwise) to the extent permitted by applicable law that would
otherwise limit the coverage of this release to include only those claims which you may know or suspect
to exist in your favor at the time of agreeing to this release.
 
24. Investigations. Viber may seek to gather information from a user who is suspected of violating
these Terms and from any other user. Viber may suspend any users whose conduct or postings are
under investigation and may remove such material from its servers as it deems appropriate and without
notice. If Viber believes, in its sole discretion, that a violation of these Terms has occurred, it may edit or
modify any submission, posting or emails, remove the material permanently, cancel postings, warn
users, suspend users and passwords, terminate accounts, or take other corrective action it deems
appropriate. Viber may fully cooperate with any law enforcement authorities or court order requesting or
directing Viber to disclose the identity of anyone posting any content, or publishing or otherwise making
available any materials that are believed to violate these Terms. BY ACCEPTING THIS AGREEMENT
YOU WAIVE AND HOLD HARMLESS ALL MEMBERS OF THE VIBER GROUP FROM ANY CLAIMS
RESULTING FROM ANY ACTION TAKEN BY ANY MEMBER OF THE VIBER GROUP DURING OR AS A
RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF
INVESTIGATIONS BY EITHER A MEMBER OF THE VIBER GROUP OR LAW ENFORCEMENT
AUTHORITIES.
 

25. Reservation of Rights. Viber reserves the right to modify or discontinue, temporarily or
permanently, all or any part of this Service and/or any software, facilities, and services on this Service,
with or without notice and/or to establish general guidelines and limitations on their use.
 
26. Local Regulations. We make no representation that our Service is available for use or permitted by
law in any particular location. To the extent you choose to access our Service, you do so at your own
initiative and are responsible for compliance with any applicable laws, including but not limited to
applicable local laws. You are responsible for complying with local laws, if and to the extent local laws
are applicable. You specifically agree to comply with all applicable laws concerning the transmission of
technical data exported from the United States or the country you reside in.
 
27. Third-Party Services. This Service may link you to other sites on the Internet and third party
partners which cooperate with us to provide you certain Services. These sites may contain information or
material that some people may find inappropriate or offensive. These other sites are not under the control
of Viber, and you acknowledge that (whether or not such sites are affiliated in any way with Viber) Viber is
not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the
content of such sites, and that your use of such sites is subject to their respective terms of use. The
inclusion of such a link does not imply endorsement of any site by Viber or any association with its
operators.
 
28. Viber cannot ensure that you will be satisfied with any products or services that you purchase from
any third-party site that links to or from Viber since the third-party sites are owned and operated by
independent retailers. Viber does not endorse any of the merchandise, nor has Viber taken any steps to
confirm the accuracy or reliability of any of the information contained on such third-party sites. Viber
does not make any representations or warranties as to the security of any information (including, without
limitation, credit card and other personal information) you might be requested to give any third-party, and
you irrevocably waive any claim against us with respect to such sites. We strongly encourage you to
make whatever investigation you feel necessary or appropriate before proceeding with any online
transaction with any of these third-parties.
 
29. Proprietary Online Services. Any area of this Service that is accessed through any proprietary
online service is subject to the rules, policies and guidelines of such proprietary online service.
 
30. Jurisdictional Issues. The Materials and all other content in this Service are presented for the
purpose of providing information regarding the Viber Services available in the United States and
elsewhere.
 
31. Choice of Law. To the extent permitted by law, and with the exception of Section 8 (which will be
construed in accordance with the FAA and New York law), these Terms shall be governed by, construed
and enforced in accordance with the laws of the State of New York, as they are applied to agreements
entered into and to be performed entirely within New York.
 
32. Binding Arbitration of All Disputes; No Class Relief.
This section sets forth the exclusive way you can resolve any dispute you may have with us. If you ever
wish to seek any relief from us, you agree to do it only through arbitration, and you waive the ability to
pursue class action.
(a) U.S. Residents: To the fullest extent permissible by law, with the exception of disputes
pertaining to Viber’s intellectual property rights and certain statutory claims that, pursuant to law, are not
arbitrable, any dispute of any kind between you and Viber arising under these Terms shall be resolved
through binding arbitration pursuant to the JAMS Streamlined Arbitration Rules and Procedures on an
individual basis with no class relief. The arbitrator shall be a retired judge or justice of any New York state
or federal court with substantial experience in the internet industry and shall follow New York substantive
law in adjudicating the dispute, except that this Section 8(a) shall be construed as a “written agreement

to arbitrate” pursuant to the Federal Arbitration Act (“FAA”). You and we agree that we intend that this
Section 8(a) satisfies the “writing” requirement of the FAA. The hearing shall be conducted in the county
that encompasses the billing address you have provided to Viber. For any claim in which you seek U.S.
$10,000.00 or less, you shall have the choice as to whether the hearing is conducted in person, by
telephone, or instead the arbitrator may decide the dispute without a hearing. For those claims that the
arbitrator determines are not frivolous, Viber shall pay the costs and fees of JAMS and the arbitrator.
Viber agrees that it will not seek reimbursement from you for its costs and fees incurred by it in the
arbitration. AGREEMENT TO THESE TERMS CONSTITUTES AN AGREEMENT TO PURSUE YOUR
CLAIM ON AN INDIVIDUAL BASIS AND A WAIVER OF THE ABILITY TO PURSUE YOUR CLAIM IN A
CLASS ACTION.
(b) Non-U.S. Residents: If any controversy, allegation, or claim (including any non-contractual
claim) arises out of or relates to the Service or the Terms (a “Section 8(b) Dispute”), then you and we
agree to send a written notice to the other providing a reasonable description of the Section 8(b)
Dispute, along with a proposed resolution of it. Our notice to you will be sent to you based on the most
recent contact information that you provide us. But if no such information exists or if such information is
not current, then we have no obligation under this Section 8(b).  Your notice to us must be sent to us
at Viberforeigndispute@viber.com. For a period of sixty (60) days from the date of receipt of notice from
the other party, Viber and you will engage in a dialogue in order to attempt to resolve the Section 8(b)
Dispute, though nothing will require either you or Viber to resolve the Section 8(b) Dispute on terms
which either you or Viber, in each of our sole discretion, are uncomfortable with.
If your Section 8(b) dispute against Viber involves a paid Viber Service and we are unable to
resolve it through dialogue (as described above), Viber will Directive 2013/11/EU on Consumer
Alternative Dispute Resolution. The European Commission Online Dispute Resolution (“ODR”) can be
accessed at eu.europa.eu/odr.
 
33. How to Contact Us. This Service is controlled and operated by Viber Media, S.à r.l., a société à
responsabilité limitée incorporated under the laws of the Grand Duchy of Luxembourg, with registered
office at 2, rue des Fossé, L-1536 Luxembourg, Grand Duchy of Luxembourg, and registered with the
Trade and Companies Register of Luxembourg. Please forward any comments or complaints about the
Service to https://help.viber.com/en/contact. Please forward any questions regarding privacy
to https://help.viber.com/en/contact. and other legal matters to https://help.viber.com/en/contact.
 
34. General. If any provision of these Terms are adjudged, by written decision, to be unlawful, void, or
for any reason unenforceable, then that provision shall be deemed severable from this agreement and
shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement
between you and Viber relating to the matters contained here and the Service.
In the event you read these terms in any language other than English, you agree that in the event of any
discrepancies, the English version shall prevail.
Current Terms of Use PDF Viber Terms of Use May 2018
Previous Terms of Use PDF Viber Terms of Use update February 2017
Previous Terms of Use PDF Viber Terms of Use September 2016
Previous Terms of Use PDF Version Viber Terms of Use June 2014