service: name: Netflix
sector: Video
date: 01.01.2022
document: text: Netflix Terms of Use
Netflix provides a personalized subscription service that allows our members to access
entertainment content ("Netflix content") over the Internet on certain Internet-connected
TVs, computers and other devices ("Netflix ready devices").
These Terms of Use govern your use of our service. As used in these Terms of Use,
"Netflix service", "our service" or "the service" means the personalized service provided
by Netflix for discovering and accessing Netflix content, including all features and
functionalities, recommendations and reviews, our websites, and user interfaces, as
well as all content and software associated with our service.
1. Membership
1.1. Your Netflix membership will continue until terminated. To use the Netflix
service you must have Internet access and a Netflix ready device, and provide us
with one or more Payment Methods. "Payment Method" means a current, valid,
accepted method of payment, as may be updated from time to time, and which
may include payment through your account with a third party. Unless you cancel
your membership before your billing date, you authorize us to charge the
membership fee for the next billing cycle to your Payment Method (see
"Cancellation" below).
1.2. We may offer a number of membership plans, including memberships offered
by third parties in conjunction with the provision of their own products and services.
Some membership plans may have differing conditions and limitations, which will
be disclosed at your sign-up or in other communications made available to you.
You can find specific details regarding your Netflix membership by visiting the
netflix.com website and clicking on the "Account" link available at the top of the
pages under your profile name.

2. Promotional Offers. We may from time to time offer special promotional offers,
plans or memberships (“Offers”). Offer eligibility is determined by Netflix at its sole
discretion and we reserve the right to revoke an Offer and put your account on hold
in the event that we determine you are not eligible. Members of households with an
existing or recent Netflix membership may not be eligible for certain introductory
Offers. We may use information such as device ID, method of payment or an
account email address used with an existing or recent Netflix membership to
determine Offer eligibility. The eligibility requirements and other limitations and
conditions will be disclosed when you sign-up for the Offer or in other
communications made available to you.
3. Billing and Cancellation
3.1. Billing Cycle. The membership fee for the Netflix service will be charged to
your Payment Method on the specific payment date indicated on the  "Account"
page. The length of your billing cycle will depend on the type of subscription that
you choose when you signed up for the service. In some cases your payment date
may change, for example if your Payment Method has not successfully settled,
when you change your subscription plan or if your paid membership began on a
day not contained in a given month. Visit the netflix.com website and click on the
"Billing details" link on the "Account" page to see your next payment date. If you
signed up for Netflix using your account with a third party as a Payment Method,
you can find the billing information about your Netflix membership by visiting your
account with the applicable third party.
3.2. Payment Methods. To use the Netflix service you must provide one or more
Payment Methods. You authorize us to charge any Payment Method associated to
your account in case your primary Payment Method is declined or no longer
available to us for payment of your subscription fee. You remain responsible for any
uncollected amounts. If a payment is not successfully settled, due to expiration,
insufficient funds, or otherwise, and you do not cancel your account, we may
suspend your access to the service until we have successfully charged a valid

Payment Method. For some Payment Methods, the issuer may charge you certain
fees, such as foreign transaction fees or other fees relating to the processing of
your Payment Method. Local tax charges may vary depending on the Payment
Method used. Check with your Payment Method service provider for details.
3.3. Updating your Payment Methods. You can update your Payment Methods by
going to the "Account" page. We may also update your Payment Methods using
information provided by the payment service providers. Following any update, you
authorize us to continue to charge the applicable Payment Method(s).
3.4. Cancellation. You can cancel your Netflix membership at any time, and you will
continue to have access to the Netflix service through the end of your billing
period. Payments are non-refundable and we do not provide refunds or credits for
any partial membership periods or unused Netflix content. To cancel, go to the
"Account" page and follow the instructions for cancellation. If you cancel your
membership, your account will automatically close at the end of your current billing
period. To see when your account will close, click "Billing details" on the "Account"
page. If you signed up for Netflix using your account with a third party as a
Payment Method and wish to cancel your Netflix membership, you may need to do
so through such third party, for example by visiting your account with the
applicable third party and turning off auto-renew, or unsubscribing from the Netflix
service through that third party.
3.5. Changes to the Price and Subscription Plans. We may change our subscription
plans and the price of our service from time to time; however, any price changes or
changes to your subscription plans will apply no earlier than 30 days following
notice to you.
4. Netflix Service
4.1. You must be at least 18 years of age to become a member of the Netflix
service. Minors may only use the service under the supervision of an adult.

4.2. The Netflix service and any content accessed through the service are for your
personal and non-commercial use only and may not be shared with individuals
beyond your household. During your Netflix membership we grant you a limited,
non-exclusive, non-transferable right to access the Netflix service and Netflix
content. Except for the foregoing, no right, title or interest shall be transferred to
you. You agree not to use the service for public performances.
4.3. You may access the Netflix content primarily within the country in which you
have established your account and only in geographic locations where we offer our
service and have licensed such content. The content that may be available will
vary by geographic location and will change from time to time. The number of
devices on which you may simultaneously watch depends on your chosen
subscription plan and is specified on the "Account" page.
4.4. The Netflix service, including the content library, is regularly updated. In
addition, we continually test various aspects of our service, including our websites,
user interfaces, promotional features and availability of Netflix content. You can turn
off test participation at any time by visiting the "Account" page and changing the
"Test participation" settings.
4.5. Some Netflix content is available for temporary download and offline viewing
on certain supported devices ("Offline Titles"). Limitations apply, including
restrictions on the number of Offline Titles per account, the maximum number of
devices that can contain Offline Titles, the time period within which you will need to
begin viewing Offline Titles and how long the Offline Titles will remain accessible.
Some Offline Titles may not be playable in certain countries and if you go online in
a country where you would not be able to stream that Offline Title, the Offline Title
will not be playable while you are in that country.
4.6. You agree not to archive, reproduce, distribute, modify, display, perform,
publish, license, create derivative works from, offer for sale, or use (except as

explicitly authorized in these Terms of Use) content and information contained on or
obtained from or through the Netflix service. You also agree not to: circumvent,
remove, alter, deactivate, degrade or thwart any of the content protections in the
Netflix service; use any robot, spider, scraper or other automated means to access
the Netflix service; decompile, reverse engineer or disassemble any software or
other products or processes accessible through the Netflix service; insert any code
or product or manipulate the content of the Netflix service in any way; or use any
data mining, data gathering or extraction method. In addition, you agree not to
upload, post, e-mail or otherwise send or transmit any material designed to
interrupt, destroy or limit the functionality of any computer software or hardware or
telecommunications equipment associated with the Netflix service, including any
software viruses or any other computer code, files or programs. We may terminate
or restrict your use of our service if you violate these Terms of Use or are engaged
in illegal or fraudulent use of the service.
4.7. The quality of the display of the Netflix content may vary from device to device,
and may be affected by a variety of factors, such as your location, the bandwidth
available through and/or speed of your Internet connection. HD, Ultra HD and HDR
availability is subject to your Internet service and device capabilities. Not all
content is available in all formats, such as HD, Ultra HD and HDR, and not all
subscription plans allow you to receive content in all formats. Default playback
settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum
connection speed for SD quality is 1.0 Mbps; however, we recommend a faster
connection for improved video quality. A download speed of at least 3.0 Mbps per
stream is recommended to receive HD content (defined as a resolution of 720p or
higher). A download speed of at least 15.0 Mbps per stream is recommended to
receive Ultra HD (defined as a resolution of 4K or higher). You are responsible for
all Internet access charges. Please check with your Internet provider for
information on possible Internet data usage charges. The time it takes to begin
watching Netflix content will vary based on a number of factors, including your
location, available bandwidth at the time, the content you have selected and the
configuration of your Netflix ready device.

4.8. Netflix software is developed by, or for, Netflix and may solely be used for
authorized streaming and to access Netflix content through Netflix ready devices.
This software may vary by device and medium, and functionalities and features
may also differ between devices. You acknowledge that the use of the service may
require third party software that is subject to third party licenses. You agree that
you may automatically receive updated versions of the Netflix software and related
third-party software.
5. Passwords and Account Access. The member who created the Netflix account
and whose Payment Method is charged (the "Account Owner") is responsible for
any activity that occurs through the Netflix account. To maintain control over the
account and to prevent anyone from accessing the account (which would include
information on viewing history for the account), the Account Owner should maintain
control over the Netflix ready devices that are used to access the service and not
reveal the password or details of the Payment Method associated with the account
to anyone. You are responsible for updating and maintaining the accuracy of the
information you provide to us relating to your account. We can terminate your
account or place your account on hold in order to protect you, Netflix or our
partners from identity theft or other fraudulent activity.
6. Miscellaneous
6.1. Governing Law. These Terms of Use shall be governed by and construed in
accordance with the laws of the Netherlands. These terms will not limit any
consumer protection rights that you may be entitled to under the mandatory laws of
your country of residence.
6.2. Unsolicited Materials. Netflix does not accept unsolicited materials or ideas for
Netflix content, and is not responsible for the similarity of any of its content or
programming in any media to materials or ideas transmitted to Netflix.

Last Updated: January 1, 2022
6.3. Customer Support. To find more information about our service and its features
or if you need assistance with your account, please visit the Netflix Help Center,
which is accessible through the netflix.com website. In certain instances, Customer
Service may best be able to assist you by using a remote access support tool
through which we have full access to your computer. If you do not want us to have
this access, you should not consent to support through the remote access tool,
and we will assist you through other means.
6.4. Survival. If any provision or provisions of these Terms of Use shall be held to be
invalid, illegal, or unenforceable, the validity, legality and enforceability of the
remaining provisions shall remain in full force and effect.
6.5. Changes to Terms of Use. Netflix may, from time to time, change these Terms
of Use. We will notify you at least 30 days before such changes apply to you.
6.6. Electronic Communications. We will send you information relating to your
account (e.g. payment authorizations, invoices, changes in password or Payment
Method, confirmation messages, notices) in electronic form only, for example via
emails to your email address provided during registration.