service: name: Tidal
sector: Music
date: 25.05.2018
document: text: TIDAL - Terms & Conditions of Use
Effective as of 25 May 2018
By visiting, accessing, or using TIDAL, you signify that you have the right, authority and
capacity to enter into this Agreement, that you have read and understand this Agreement,
and that YOU AGREE TO ABIDE BY ALL OF THE TERMS AND CONDITIONS OF THIS
AGREEMENT, INCLUDING AUTO-RENEWALS OF YOUR SUBSCRIPTION AND
PROVISIONS REGARDING Governing law. PLEASE READ THESE TERMS CAREFULLY. IF
YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.
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Introduction
1.
Prerequisites for access to the service
2.
Purchase, price information, payment terms, right of cancellation and refund policy
3.
Special offers
4.
Restrictions applicable to the use of the service
5.
Application license
6.
Third party applications
7.
Content restrictions
8.
User content
9.
Prohibited content / activity
10.
Submissions
11.
Notice and procedures for making claims of copyright or intellectual property
infringement
12.
Privacy Policy
13.
The rights of TIDAL
14.
No warranty / Limitation of liability
15.
Indemnification
16.
Termination
17.
Governing law
18.
Miscellaneous
19.

1. Introduction
This document (the “Terms”) together with the applicable Privacy Policy (collectively the
“Agreement”) sets out the terms and conditions governing visits, access and use of the
music service TIDAL by the end user (“you”). The term “you” includes additional registered
users whenever permitted under the applicable subscription, visitors, and others who
access or use any of the Services.
The “Services” means the music service branded ‘TIDAL’, mobile and device applications
and all services provided by TIDAL, TIDAL’s affiliated entities or TIDAL’s vendors, or other
third parties with whom TIDAL contracts to provide the Services that are inherently related
to the music service branded ‘TIDAL’. These may include, but are not limited to websites
and applications for desktops, tablets and mobile handsets, set-top boxes and stereo
equipment. The Services may also include your ability to edit certain Service Content (as
that term is defined in Section 8, below) that is specifically cleared for such use (the
“Editable Content”) and User content (as that term is defined in Section 9, below), and
save such edited Editable Content and User content to your own playlist without the
ability to share or otherwise reproduce, distribute, publicly perform, or publicly display
such edited Editable Content and User content (the “Edit Functionality”). Each instance of
edited Editable Content or edited User content shall be deemed a “Remix” hereunder.
The Services are provided by Aspiro AB (“TIDAL,” “we” “us” and/or “our”). You may contact
us at: TIDAL – Customer Support, 1411 Broadway, New York, NY 10018, or by email at
support@tidal.com.
The current Agreement will appear on our website with the effective date that the Terms
and/or Privacy Policy were updated. TIDAL may, in its discretion, make changes to the
Agreement. When we make material changes to the Agreement, we’ll provide you with
prominent notice as appropriate under the circumstances, e.g., by sending you an email.
Your continued use of the Services after the changes have been made will constitute your
acceptance of the changes. Please therefore make sure you read any such notice carefully.
If you do not wish to continue using the Services under the new version of the Agreement,
you may terminate the Agreement by contacting us at support@tidal.com.
2. Prerequisites for access to the service
You need access to the internet in order to use the Services, and any cost for accessing
the internet shall be your responsibility. This also applies when using the Service via
mobile phone, tablet, or other personal device capable of internet connection. If you use
the Services via mobile telephone you should familiarize yourself with applicable data
transfer costs for your mobile carrier plan. TIDAL does not have any responsibility or
liability for data transfer costs you may incur when using the Services. We cannot

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guarantee that the Services will work with all devices. Please visit
https://support.tidal.com/hc/en-us/articles/115005872445-System-Requirements for
more information about our compatibility specifications.
It is your responsibility to ensure that you are able to comply with the relevant system
requirements described above. TIDAL accepts no responsibility for any lack of
functionality that is due to your equipment (including your device, internet connection,
operating system or settings and software). Access to parts or all of the Services may be
restricted from time to time to allow for repairs, maintenance or updating.
You may not use the Services in any way that is fraudulent or illegal or is expressly
prohibited by these Terms. By using the Services, you confirm to us that you accept these
Terms and that: (a) you are 18 years of age or over; or (b) you are between the age of 13
and 17, and have express permission from your parent or guardian to use the Services. If
you are under age 13, you are not permitted to use the Services or to submit any
personally identifiable information to TIDAL. If you reside in a country where the minimum
age to use the Services or to submit any personally identifiable information to TIDAL is
greater than 13, such age limitation shall apply and you are not authorized to engage in
the foregoing unless you meet such age limitation in accordance with your country’s own
laws. If TIDAL reasonably believes that you have not told us your true age, we may
suspend your use of the Services until you have provided us with acceptable proof of age.
If you are a parent or guardian and believe TIDAL may have inadvertently collected
personal information from your child, please notify TIDAL immediately by sending an
email to Tidal – Customer Support at support@tidal.com detailing the basis of your belief
and your request.
The Service requires you to register and create accounts for validation. You agree to: (a)
provide accurate, current and complete information as prompted by any registration
forms on the Services; (b) maintain and promptly update such information and any other
information provided to TIDAL, to keep it accurate, current and complete; (c) maintain the
security of your password and identification; and (d) be fully responsible for all use of your
account and for any actions that take place using your account.
TIDAL reserves the right to suspend or remove your account or prohibit your use of the
Services, without responsibility or liability to you, if we reasonably believe there may have
been a breach of security on your account or if activities occur on your account that we
reasonably believe seriously breach the Agreement.
3. Purchase, price information, payment terms, right of
cancellation and refund policy

In order take out a subscription to the Services or to make any purchase in connection
with the Services, you must (a) have reached the age of 18 years or (b) be between the age
of 13 and 17, and have express permission from your parent or guardian to use the
Services.
(a) Subscription. Certain aspects of the Services provided by TIDAL, third parties, or both
may require you to purchase a subscription for a period of time as specified during sign-
up (collectively a “Subscription”). Your Subscription, which may start with a thirty (30) day
free trial period, will automatically renew on a monthly or annual basis (as specified during
your sign-up) unless you cancel your Subscription as provided in Sections 3(e) and 3(g), or
we terminate your Subscription as provided in Section 18.
(b) Bundles. TIDAL may contract with a third party telecommunication provider to provide
the Services to you through a bundle package together with other services provided by
such third party provider. The payment terms for such bundle package, as well as other
terms and conditions governing your use of the bundle package, may differ from the
terms set out in this Agreement. You are responsible for reviewing such bundle terms or
any other terms governing your use of the services provided by your telecommunication
provider before agreeing to any bundle package and accessing the Service via such
bundle package. If you have purchased a bundle package, payment will be taken from you
by your telecommunication provider. Should you wish to cancel or terminate your
subscription via such bundle package or obtain any further information in respect of
payment methods, billing cycles, automatic renewals or refunds you must contact your
provider. Other than this sub-section (b), Section 3 of this Agreement does not apply to
you if you have purchased the Services as part of a bundle package from your
telecommunication provider or any other third party.
(c) Promotion/Trials. TIDAL, vendors, or other third parties with whom we contract to
provide the Services may offer special promotions/trials with differing conditions and
limitations which may be subject to different terms from these Terms. Any additional
terms to these Terms will be disclosed at sign-up or in other communications made
available to you prior to sign-up. You are responsible for reviewing any additional terms
governing your use of such special promotions or trials before accessing any special
promotions or trials. At the end of the free or promotional trial period, your subscription
will automatically renew for further rolling subscription periods of such duration as set out
in the product details when you signed up for the trial or promotion and you will start to
pay for the subscription. To avoid any charges, you must cancel before the end of the free
trial. You are entitled to only one free trial per lifetime. Any attempt to utilize more than one
free trial is an unauthorized use of the Services and/or Service Content and amounts to a
breach of the Agreement. If TIDAL determines, in its absolute discretion, that you have
utilized more than one free trial, TIDAL reserves the right to terminate your access to the
Services, Service Content, and/or the Agreement.

(d) Shopping in the store. It is not necessary to buy a Subscription to make a purchase at
the TIDAL Store. To make a store purchase, you'll be prompted to sign in to your account.
If you do not have an account, create a free account and choose a username and
password. Upon completion of the Store purchase, the purchased music or album will
appear in your account for download. You can download store purchases on one device.
Once downloaded, your in-store purchase will no longer be available in your account. All
shopping in the store is final. You are responsible for backing up each purchase in the
TIDAL Store
(e) Payment Methods. In connection with any and all Subscriptions that you select to
purchase you must provide TIDAL with a current, valid, accepted method of payment,
which may change from time to time ("Payment Method"). All Subscription purchases are
subject to this Agreement and any additional terms and conditions, including any fees,
imposed by your financial services provider and/or mobile carrier, as applicable. You are
solely responsible for reviewing the terms of use, Privacy Policy or any other terms
governing your use of the services provided by your financial services provider and/or
mobile carrier. By providing a Payment Method in connection with any Subscription, you
hereby authorize TIDAL to debit the total cost of said Subscription and agree to be
responsible for any foreign transaction charges associated with your Subscription
purchase. Should charges for which you are responsible fail at the time payment is
required, you may be responsible for costs associated with TIDAL’s efforts to collect
amounts due in accordance with applicable laws. You confirm and promise to us that all
information you provide in connection with the purchase of a Subscription is true, accurate
and complete. The duration and cost of Subscriptions are set by TIDAL in its sole
discretion. When you purchase a Subscription, you will initially be charged at the rate
applicable at the time of your initial agreement to subscribe. If the price of the
Subscription increases later, we will provide you with written notice before the end of the
billing period in which the change is made. If you do not accept the change to your
Subscription, you will be entitled to terminate this Agreement.
(f) Billing Cycle. As indicated during sign-up, the fee for certain Subscriptions must be
paid in a single upfront payment while other Subscriptions may allow payment on an
installment basis. If the Subscription fee is paid in a single upfront payment, the total
Subscription fee is due and payable to TIDAL immediately upon sale and your Payment
Method will be automatically billed at that time. If the Subscription fee is paid on an
installment basis, your Payment Method will automatically be billed at the beginning of
each installment period as specified during sign-up.
(g) Automatic Renewal. In order to provide continuous service, you agree that TIDAL will
automatically renew a Subscription on or about the date the Subscription expires. Such
renewal will be for the same duration of the original subscription term and will be billed at
the non-discounted rate for the Subscription as of the date of your enrollment and
according to your original billing cycle method (i.e. either as a single upfront payment or

according to your original billing cycle method (i.e. either as a single upfront payment or
an installment basis). By enrolling in a Subscription, you agree that your Subscription will
be subject to the above-described automatic renewals unless you cancel your
Subscription in accordance with the terms of this Agreement. You also agree that the
amount billed may be different if your original Subscription was purchased using a
promotional/trial offer and you authorize TIDAL to charge your Payment Method for such
varying amounts as indicated at the time of sign-up. You agree that you are responsible for
other charges, including any foreign transaction charges, that may be imposed by credit
card providers, payment processors or other third parties in connection with your use of
the Subscription. Your Subscription will remain in effect and continue to renew
automatically until it is cancelled.
IF YOUR ACCOUNT IS MANAGED THROUGH TIDAL (AND NOT THROUGH A THIRD
PARTY) AND YOU WISH TO CANCEL YOUR AUTOMATIC SUBSCRIPTION RENEWAL, you
may do so by visiting your account settings page (https://tidal.com/account), going to the
section called “Subscription” and clicking on “Cancel my subscription”. TIDAL will make
reasonable efforts to process cancellation requests within two business days from the
receipt of the cancellation request. All other cancellations are required to be made directly
through the third party that manages your TIDAL Subscription.
(h) Refund Policy. We will not refund any fees paid to us, including any advance charge(s)
or payment(s) for any subscription term for the Services, unless otherwise required by law
or the terms of this Agreement.
(i) Charge Backs. If you dispute Subscription charges with your credit card company or
financial institution, and TIDAL’s investigation determines the charges were valid, we may,
on reasonable written notice to you, charge to your TIDAL account the reasonable
required cost of responding to your charge back request. TIDAL’s Privacy Policy details
what information TIDAL may share with your financial institution as part of the
investigation into disputed Subscription charges.
(j) Statutory Right to Cancel.
If you are a consumer resident in the European Union, then you may also have the right to
cancel your Subscription without giving any reason, and ask for a refund within 14
(fourteen) days of purchasing such Subscription. However, as explained below, this right is
lost as soon as you download, stream, access or use any of the Service Content, or use
any of the Services.
To cancel your Subscription in accordance with this section, you must inform us of your
decision to cancel. You can contact us by sending an e-mail to support@tidal.com. Please
make sure that you include the details of your subscription purchase so that we can
identify it.

If you validly cancel your purchase in accordance with this section, we will refund the price
you paid for your Subscription (if any). We will make the reimbursement without undue
delay, and not later than 14 days after the day on which we are informed about your
decision to cancel the Subscription.
We will make the reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event, you will not
incur any fees as a result of the reimbursement.
If you purchase a Subscription, you expressly accept that we start providing you the
Services within your 14-day withdrawal period. You acknowledge that by receiving or
accessing the Services during this period, you will lose your statutory right to cancel the
purchase.
These rights of withdrawal do not affect your legal rights.
4. Special offers
If you have received or purchased access to the Services as part of a special offer,
campaign or a partner deal (a “Special Offer”), then the terms presented as part of such
Special Offer are a part of this Agreement. Special offers will, unless otherwise specified,
only be valid for customers in the country (and state(s)) where it is issued.
5. Restrictions applicable to the use of the service
The Services shall be for private use only and use of the Services in commercial or public
settings is not permitted.
The Services shall not be used in any manner that may breach the restrictions applicable
to the utilization of the Service Content (as defined in Section 8, below). These include, but
are not limited to, prohibitions against: (i) any form of technical intervention in the Services
for purposes of using the Services in any manner other than that intended and permitted
under the Agreement; (ii) copying and/or making public any Service Content; (iii)
assigning any username or password to anyone else; (iv) circumventing any technical
mechanisms within the Services that have been established to protect Service Content
from reproduction/distribution; (v) using the Services in violation of applicable law; and (vi)
failing to respect applicable geographic/territorial restrictions.
The Services may include components that make use of temporary storage of certain
Service Content on the various platforms (also called “offline mode”). You have access to
this Service Content for as long as you have a valid Subscription. You are not permitted to

gain access to such Service Content via other mechanisms than those available via the
Services. Such Service Content shall not be copied and/or made available outside the
Services.
6. Application license
By “Application” we mean an application or other technical interface provided by TIDAL
that is used to access the Services. Subject to the terms of this Agreement, TIDAL hereby
grants you a personal, non-exclusive, non-transferable, limited and revocable license to
download, run and use the Application for personal use on relevant devices owned or
controlled by you. Such license also applies to updates and upgrades that replace or
supplement the Services in any respect and which are not distributed with a separate
license and related documentation. The Application is licensed, not sold, to you, and
TIDAL retains ownership of all copies of the Application even after installation on your
devices. TIDAL may transfer its rights and obligations, or sub-contract or sub-license its
obligations, under this Agreement to another legal entity, provided your legal and
consumer rights are not prejudiced. You may not may transfer your rights and obligations,
or sub-contract or sub-license your obligations, under this Agreement to another legal
entity.
7. Third party applications
The Services provides a platform for Third party applications, websites, platforms and
services to make available products and services to you (“Third party applications”), and
your use of these Third party applications is subject to their respective terms of use and
privacy policies. You should contact the administrator or webmaster for those Third Party
Application if you have any concerns regarding such Third Party Application or any
content located on such Third Party Application. You understand and agree that TIDAL is
not responsible or liable for the behavior, features, or content of any Third Party
Application and does not make any representations regarding the behavior, features,
content or accuracy of materials on any Third Party Application. You should take
precautions when downloading files from all Third party applications and websites to
protect your computer / device from viruses and other destructive programs. If you decide
to access linked Third party applications, you do so at your own risk.
8. Content restrictions
The Services contain content, such as sound recordings, audiovisual works, other video or
audio works, clips, images, graphics, text, software, works of authorship, files, documents,

applications, artwork, trademarks, trade names, metadata, album titles, sound recording
titles, artist names, intellectual property, or materials relating thereto or any other
materials, and their selection, coordination and arrangement (collectively, the “Service
Content”). The Service Content is the property of TIDAL and/or third parties and is
protected by copyright. The Service Content is made available to you only for your
personal use as expressly permitted under these Terms.
You are prohibited from using the Service Content as follows:
Except as permitted under the Terms, all copying, distribution or other use of the
Service Content is prohibited without the prior written consent of the Service Content
rights holders.
You have no right to engage in the commercial use, sale, resale, assignment, license,
modification, making of copies or derivative versions, display, distribution or
promotion of the Service Content; provided that to the extent expressly permitted by
TIDAL, you may make derivative versions of the Editable Content for use solely in
connection with the Edit Functionality.
You have no right to play or perform any of the Service Content in public.
The use or posting of the Service Content on any other website, application or
otherwise, or sharing of the Service Content in a networked computer environment, for
any purpose is expressly prohibited.
You shall only use the Service Content on platforms which are at your disposal for your
personal use as provided herein and pursuant to your Subscription terms, and which
support the Services’ technical protection system. You shall not circumvent or try to
circumvent the Services’ technical protection system.
The Service Content is, with few exceptions such as content labeled “created by TIDAL,”
automatically uploaded to the platform by third parties such as record labels or their
distributors. TIDAL does not review the Service Content supplied by third parties. The fact
that Service Content supplied by third parties is available on the platform therefore does
not imply any endorsement or approval by TIDAL. You understand that TIDAL is not
responsible for features or the specific content of any Service Content supplied by third
parties.
Unauthorized use of the Services may also constitute a violation of applicable laws or
regulations. If TIDAL, in its reasonable discretion, thinks you have breached the Terms, or
has reasonable grounds to believe that you are likely to breach these Terms, we may take
any action we think is necessary to protect the Services and the Service Content. We may:
(a) restrict, suspend, or (in the case of serious breaches) terminate your right to use the
Services; (b) remove your User content (as defined below) from the Services; (c)
investigate and take legal proceedings against you; or (d) disclose any information to law
enforcement authorities we think is necessary or as required by law. These actions are not

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limited and we may take any other action we reasonably deem appropriate.
We are the owner of the TIDAL trademark (the “Trademark”). Nothing in this Agreement or
on the Services should be construed as granting, by implication, estoppel, or otherwise,
any license or right to use the Trademark, without TIDAL’s prior written permission specific
for each such use. Use of the Trademark as part of a link to or from any site is prohibited
unless establishment of such a link is approved in advance by TIDAL in writing. All
goodwill generated from the use of the Trademark inures to TIDAL’s benefit.
Elements of the Services including Service Content are protected by copyright, trade
dress, trademark, unfair competition, or other state, federal and foreign laws, and the
Services may not be copied or imitated in whole or in part, by any means, including but
not limited to the use of framing or mirrors. None of the Service Content may be
retransmitted without TIDAL’s and/or the appropriate third party’s express written consent
in each and every instance.
9. User content
To the extent allowed by the Services, any musical works (sound recordings and
underlying musical compositions), audiovisual works (including but not limited to MTV
style premium music videos, clips and so called “behind the scenes” audiovisual content),
other video or audio works, images, graphics, text, works of authorship, files, documents,
applications, artwork, trademarks, trade names, metadata, album titles, sound recording
titles, artist names, intellectual property, or materials relating thereto or any other
materials that you submit to the Service (“User content”) are generated, owned and
controlled solely by you and/or your licensees. We do not claim any intellectual property
ownership rights in any User content. After directly sending (“submitting”) your User
content to the Services, you continue to retain any intellectual property ownership rights
that you may have in your User content, subject to the license below. By submitting any
User content on or through the Services, you grant to TIDAL the right to (and to permit
TIDAL’s subcontractors to) store, display, stream, reproduce, promote, publicly perform,
create and use derivative works of, distribute and otherwise exploit the User content on or
through the Services via any and all devices known or devised in the future. For the
avoidance of doubt, to the extent you use the Edit Functionality to create a Remix, you
acknowledge and agree that you own no right, title or interest therein and that any such
Remix shall not be considered your User content hereunder.
(a) The rights you grant to TIDAL are non-exclusive (meaning you are free to permit others
to use your User content), fully-paid and royalty-free (meaning that we are not required to
pay you for the use on the Services of the User content that you post), sublicensable (so
that we are able to use our affiliates, subcontractors and other vendors such as internet
content delivery networks and wireless carriers to provide the services related to the

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Services), perpetual (forever) and worldwide.
(b) You confirm and promise to us that the User content submitted by you on or through
the Services: (i) is owned by you or you otherwise have the right to grant the rights granted
above; (ii) does not infringe the rights of any third party, including any intellectual property
rights, rights of confidential information or rights in privacy; (iii) does not imply any
affiliation, endorsement, approval or cooperation by TIDAL or any artist, band, label, entity
or individual without express written consent from such individual or entity; and (iv) shall
comply with all applicable laws and these Terms. You agree to pay for all royalties, fees,
and any other monies owing any person or entity by reason of any User content submitted
by you on or through the Services.
(c) The Services perform technical functions necessary to offer the services on the
Services, including but not limited to transcoding and/or reformatting User content to
allow its use throughout the Services.
(d) We may reject, refuse to post or delete any User content for any or no reason,
including User content that we consider breaches this Agreement or which may be
offensive, illegal or breach the rights of any third party, or harm or threaten the safety of
any third party. We are under no obligation to you or any other person to oversee, monitor
or moderate User content. We may at our option, moderate and review User content to
ensure that it complies with these Terms. If we do opt to monitor the Services, we assume
no responsibility or liability to you for any User content available on the Services.
(e) The rights granted in this section are granted separately with respect to each item of
the User content that you submit to the Services.
(f) You are responsible for the User content that you submit to the Services. You must not
upload, share or otherwise exploit any content to which you do not hold the necessary
rights. In particular, any unauthorized use of copyright protected material within the User
content may constitute an infringement of third party rights and is strictly prohibited. Any
such infringements and may also result in civil litigation or criminal prosecution by or on
behalf of the relevant rights holder.
10. Prohibited content / activity
You must not upload or share any User content which, in TIDAL’s reasonable opinion:
Is patently offensive or promotes racism, bigotry, hatred or physical harm of any kind
against any group or individual;
Harasses or advocates harassment of another person;
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Exploits people in a sexual or violent manner;
Contains nudity, excessive violence, or offensive subject matter or contains a link to an
adult website;
Solicits personal information;
Contains information that poses or creates a privacy or security risk to any person;
Constitutes or promotes information that you know is false or misleading or promotes
illegal activities or conduct that is abusive, threatening, obscene, defamatory or
libelous;
Constitutes or promotes an illegal or unauthorized copy of another person's
copyrighted work, such as providing pirated computer programs or links to them,
providing information to circumvent manufacturer-installed copy-protect devices, or
providing pirated music or links to pirated music files;
Involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing,
instant messaging, "spimming," or "spamming";
Contains restricted or password-only access pages or hidden pages or images (those
not linked to or from another accessible page);
Furthers or promotes any criminal activity or enterprise or provides instructional
information about illegal activities including, but not limited to making or buying illegal
weapons, violating someone's privacy, or providing or creating computer viruses;
Solicits passwords or personal identifying information for commercial or unlawful
purposes from other users;
Involves any form of user tracking, commercial activities and/or sales without prior
written consent from TIDAL such as contests, sweepstakes, barter, advertising, or
pyramid schemes; or
Breaches the privacy rights, publicity rights, copyrights, trademark rights, contract
rights or any other rights of any person.
You further agree not to undertake any of the following activities on the Services:
Criminal or tortious activity, including child pornography, fraud, trafficking in obscene
material, drug dealing, gambling, harassment, stalking, spamming, spimming,
sending of viruses or other harmful files, copyright infringement, patent infringement,
or theft of trade secrets;
Advertising to, or solicitation of, any user, without the written consent of TIDAL to buy
or sell any products or services through the unauthorized or impermissible use of the
Services;
Circumventing or modifying, attempting to circumvent or modify, or encouraging or
assisting any other person in circumventing or modifying any security technology or
software that is part of the Services;
Activity that involves the use of viruses, bots, worms, or any other computer code, files
or programs that interrupt, destroy or limit the functionality of any computer software

or programs that interrupt, destroy or limit the functionality of any computer software
or hardware, or otherwise permit the unauthorized use of or access to a computer or a
computer network;
Covering or obscuring the banner advertisements on any page on the Services via
HTML/CSS or any other means;
Any automated use of the system, such as, but not limited to, using scripts to submit
information or send comments or messages;
Interfering with, disrupting, or creating an undue burden on the Services or the
networks or services connected to the Services;
Impersonating or attempting to impersonate another user, person or entity;
Using the account, username, or password of another user at any time or disclosing
your password to any third party or permitting any third party to access your account;
Selling or otherwise transferring your account;
Using any information obtained from the Services in order to harass, abuse, or harm
another person or entity, or attempting to do the same;
Accepting payment or anything of value from a third person in exchange for your
performing any commercial activity through the unauthorized or impermissible use of
the Services on behalf of that person; or
Using the Services in a manner inconsistent with any and all applicable laws and
regulations.
You agree that any breach of the provisions of this Section 10 will be considered a serious
breach of the Agreement.
11. Submissions
We have provided our contact information and email links on the Services because we
would like to hear from you. However, we do not want you to, and you should not, send
TIDAL any documents or other materials that contain confidential or proprietary
information. You grant TIDAL an unrestricted, irrevocable, royalty-free license to copy,
distribute, and modify any such documents or other materials that you send TIDAL, and to
use for any purpose any ideas, trade secrets, know-how or other confidential or
proprietary information disclosed in those documents or other materials, and that all of
the representations and promises you make pursuant to this Agreement with respect to
User content apply equally with respect to any other documents or materials that you
send to TIDAL that do not constitute User content.
12. Notice and procedures for making claims of
copyright or intellectual property infringement

We may disable and/or terminate use of the Services by users who infringe the intellectual
property rights of others. We also have a policy of responding to notices of alleged
infringement that complies with the U.S. Digital Millennium Copyright Act (“DMCA”) which
may include removing material, including Service Content and/or User content, claimed to
be the subject of infringing activity. If we remove material to comply with the DMCA
(“Removed Content”), we will attempt to contact the provider of such Removed Content to
enable them to make a counter notification pursuant to the DMCA. We will terminate the
accounts of any users and/or block access to the Services by any users who repeatedly
infringe the copyrights of others.
If you believe that your work has been copied in a way that constitutes copyright
infringement, or that your intellectual property or privacy rights have been otherwise
breached, please provide TIDAL with a notice containing the following information:
An electronic or physical signature of the person authorized to act on behalf of the
owner of the copyright or other intellectual property interest;
A detailed description of the copyrighted work or other intellectual property that you
claim has been infringed;
A detailed description of where the material that you claim is infringing is located on
the website (providing URL(s) in the body of an email is the best way to help TIDAL
locate content quickly);
Your name, address, telephone number, and email address;
A statement by you that you have a good faith belief that the disputed use is not
authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your
notice is accurate and that you are the copyright or other intellectual property right
owner or authorized to act on the copyright or intellectual property right owner’s
behalf; and
Your signature.
Send your notice to TIDAL Copyright Department, Aspiro AB, 1411 Broadway, New York,
NY 10018 or by email to support@tidal.com. Please note that you may be liable for
damages (including costs and attorneys’ fees) if you materially misrepresent that any
material is infringing your copyrights or other intellectual property or privacy rights.
The provider of Removed Content may make a counter notification pursuant to Sections
512(g)(2) and (3) of the DMCA. When we receive a counter notification, we may reinstate
the Removed Content. To submit a counter notification, you must provide TIDAL with a
written notice that includes each of the following items:
a detailed identification of the material the TIDAL has removed;

your name, address, telephone number, e-mail address, and a statement that you
consent to the jurisdiction of Federal District Court for the judicial district in which your
address is located (or New York, New York if your address is outside of the United
States), and that you will accept service of process from the person who provided
notification under subsection (c)(1)(C) or an agent of such person;
the statement: "I swear, under penalty of perjury, that I have a good faith belief that
each search result or message identified above was removed or disabled as a result of
a mistake or misidentification of the material to be removed or disabled."; and
your signature.
The counter notification can be sent to TIDAL Copyright Department, Aspiro AB, 1411
Broadway, New York, NY 10018 or by email to support@tidal.com. Please note that you
may be liable for damages (including costs and attorneys’ fees) if you materially
misrepresent that a product or activity is not infringing the copyrights of others.
If you are the owner of any intellectual property other than copyrighted materials (such as,
for example, a trademark), or an agent thereof, and believe that any item of content or
other materials on the Services infringes upon your rights in such intellectually property,
you must submit a notification to us in the same manner as provided above in respect of
notice of alleged copyright infringement, including providing the same information in
writing to the designated address set forth above.
DISCLAIMER: WE ARE NOT YOUR LEGAL ADVISERS, AND THE INFORMATION WE
PRESENT HERE IS NOT LEGAL ADVICE. WE PRESENT THIS INFORMATION FOR
INFORMATIONAL PURPOSES ONLY, AND AS REQUIRED BY LAW.
13. Privacy Policy
TIDAL’s Privacy Policy forms part of this Agreement and is incorporated herein by
reference.
Any questions, complaints or claims regarding the Services can be directed to:
support@tidal.com.
14. The rights of TIDAL
If you fail to make payment or materially breach any provision of the Agreement, and such
breach is not caused by circumstances on the part of TIDAL, TIDAL may, taking the interest
of the user in account, deny further access to the Services.
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You are aware that TIDAL may send Services-related information to you in the form of
emails and, where you have made your mobile number available and provided consent,
by text messages, as detailed further in the Privacy Policy.
15. No warranty / Limitation of liability
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT ANY WARRANTIES THAT MAY
NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. TO THE EXTENT PERMITTED
BY LAW, HOWEVER, WE EXCLUDE ALL OTHER CONDITIONS, WARRANTIES,
REPRESENTATIONS OR OTHER TERMS WHICH MAY APPLY TO THE SERVICES OR ANY
CONTENT ON THE SERVICES, WHETHER EXPRESS OR IMPLIED. IN PARTICULAR, WE
DISCLAIM ALL WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR
PURPOSE OR NON-INFRINGEMENT. WE WILL NOT BE LIABLE FOR ANY LOSS OR
DAMAGE CAUSED BY A VIRUS, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OR OTHER
TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER
EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE
TO YOUR USE OF THE SERVICES OR TO YOUR DOWNLOADING OF ANY CONTENT ON
IT, OR ON ANY WEBSITE LINKED TO IT. WE WILL NOT BE LIABLE TO YOU FOR ANY LACK
OF PERFORMANCE, OR THE UNAVAILABILITY OR FAILURE OF THE SERVICES, OR FOR
ANY FAILURE BY US TO COMPLY WITH THESE TERMS, WHERE SUCH LACK,
UNAVAILABILITY OR FAILURE ARISES FROM ANY CAUSE REASONABLY BEYOND OUR
CONTROL.
ANY LIABILITY WE DO HAVE FOR LOSSES YOU SUFFER IS STRICTLY LIMITED TO THE
PURCHASE PRICE YOU PAID AND WE ARE NOT RESPONSIBLE FOR ANY LOSS OR
DAMAGE THAT IS NOT FORESEEABLE AT THE TIME WHEN YOU BEGIN USING THE
SERVICE.
WE ASSUME NO RESPONSIBILITY FOR THE CONTENT OF WEBSITES LINKED ON THE
SERVICES. SUCH LINKS SHOULD NOT BE INTERPRETED AS ENDORSEMENT BY US OF
THOSE LINKED WEBSITES. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT
MAY ARISE FROM YOUR USE OF THEM.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. NOTHING IN
THESE TERMS LIMITS OR EXCLUDES OUR LIABILITY FOR: (I) DEATH OR PERSONAL
INJURY CAUSED BY OUR NEGLIGENCE; (II) FRAUDULENT MISREPRESENTATION; OR (III)
ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY LAW.
16. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and
hold TIDAL and its affiliated entities, and each of their present, former and future parents,
predecessors, successors, assignees, subsidiaries, owners, officers and directors
(whether acting in such capacity or individually), agents and attorneys harmless from and

against any claims, actions or demands, including, without limitation, reasonable legal
and accounting fees, arising from, relating to or resulting from (a) your breach or alleged
breach of the Agreement; (b) your unauthorized access to, use or misuse of the Service
Content or the Services; (c) any breach of your representations and promises set forth
herein, or (d) your violation of any law or the rights of a third party. We shall provide notice
to you of any such claim, suit, or proceeding and shall assist you, at your expense, in
defending any such claim, suit or proceeding. We reserve the right to assume the
exclusive defense and control of any matter that is subject to Indemnification under this
section. In such case, you agree to cooperate with any reasonable requests assisting our
defense of such matter.
17. Termination
We may terminate this Agreement and close your account, or suspend your access to the
Services, at any time without notice and without responsibility or liability to you, in the
event of your actual or suspected unauthorized use or misuse of the Services and/or
Service Content, or serious breach of the Agreement. In that event, we will refund to you a
pro-rata share of your Subscription charge (if any) to account for the period you will not be
able to access the Services.
We may terminate this Agreement and close your account at any time on reasonable
notice to you if we cease to provide the Services.
18. Governing law
These Terms are governed by, and construed in accordance with, the laws of the State of
New York without giving effect to principles of conflicts of law and the courts of England
and Wales shall have non-exclusive jurisdiction to resolve any claims, disputes or
disagreements relating to these Terms.
19. Miscellaneous
There is no agency, partnership, joint venture, employee-employer or franchisor-
franchisee relationship between you and TIDAL or between TIDAL and any other user of
the Services. If any provision of this Agreement is found to be invalid by any court having
competent jurisdiction, the invalidity of such provision shall not affect the validity of any
other provision of the Agreement, which shall remain in full force and effect unless such
deletion materially frustrates the intent of the parties, in which case this Agreement will
terminate. Our failure to act on or enforce any provision of this Agreement shall not be
construed as a waiver of that provision or any other provision in this Agreement. No waiver

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shall be effective against TIDAL unless made in writing, and no such waiver shall be
construed as a waiver in any other or subsequent instance. This Agreement is not
intended to, and does not, give any person who is not a party to it any right to enforce any
of its provisions.
TIDAL intends to rely on this Agreement, including the applicable Privacy Policy, and any
notices regarding the Services sent to you or posted on the Services. If you require any
changes to the Agreement, such changes must be expressly agreed to by you and TIDAL
in writing. This will help avoid any problems about what you expect from TIDAL and what
TIDAL expects from you.
The section headings are provided merely for convenience and shall not be given any
legal import. This Agreement will inure to the benefit of our successors, assigns,
licensees, and sublicensees.