service: name: Slack
sector: Work
date: 01.10.2021
document: text: Effective: 1st October 2021
These user terms of service (the ‘User Terms’) govern your access and use of our
online workplace productivity tools and platform (the ‘Services’). Please read them
carefully. Even though you are signing in to an existing workspace, these User Terms
apply to you as a user of the Services. We are grateful that you’re here.
First things first
These User Terms are legally binding
These User Terms are a legally binding contract between you and us. As part of these
User Terms, you agree to comply with the most recent version of our acceptable use
policy, which is incorporated by reference into these User Terms. If you access or use
the Services, or continue accessing or using the Services after being notified of a
change to the User Terms or the acceptable use policy, you confirm that you have
read, understand and agree to be bound by the User Terms and the acceptable use
policy. ‘We’, ‘our’ and ‘us’ currently refer to the applicable Slack entity in the Contract
(defined below).
Customer’s choices and instructions
You are an ‘Authorised User’ of a workspace controlled by a ‘Customer’
An organisation or other third party that we refer to in these User Terms as the
‘Customer’ has invited you to a workspace (i.e. a unique domain where a group of
users may access the Services, as further described in our Help Centre pages). If you
are joining one of your employer’s workspaces, for example, the Customer is your
employer. If you are joining a workspace created by your friend using her personal
email address to work on her new start-up idea, she is our Customer and she is
authorising you to join her workspace.
What this means for you – and for us
The Customer has separately agreed to our Customer terms of service or entered into
a written agreement with us or our affiliate(s) (in either case, the ‘Contract’) that
permitted the Customer to create and configure a workspace so that you and others
could join (each invitee granted access to the Services, including you, is an
‘Authorised User’). The Contract contains our commitment to deliver the Services to
the Customer, who may then invite Authorised Users to join its workspace(s). When an
Authorised User (including you) submits content or information to the Services, such as
messages or files (‘Customer Data’), you acknowledge and agree that the Customer

Data is owned by the Customer and the Contract provides the Customer with many
choices and control over that Customer Data. For example, the Customer may
provision or deprovision access to the Services, enable or disable third-party
integrations, manage permissions, retention and export settings, transfer or assign
workspaces, share channels or consolidate your workspace or channels with other
workspaces or channels, and these choices and instructions may result in the access,
use, disclosure, modification or deletion of certain or all Customer Data. Please take a
look at our Help Centre pages for more details on our different Service subscriptions
and the options available to the Customer.
The relationship between you, the Customer and us
AS BETWEEN US AND THE CUSTOMER, YOU AGREE THAT IT IS SOLELY THE
CUSTOMER’S RESPONSIBILITY TO (A) INFORM YOU AND ANY AUTHORISED
USERS OF ANY RELEVANT CUSTOMER POLICIES AND PRACTICES AND ANY
SETTINGS THAT MAY IMPACT THE PROCESSING OF CUSTOMER DATA; (B) OBTAIN
ANY RIGHTS, PERMISSIONS OR CONSENT FROM YOU AND ANY AUTHORISED
USERS THAT ARE NECESSARY FOR THE LAWFUL USE OF CUSTOMER DATA AND
THE OPERATION OF THE SERVICES; (C) ENSURE THAT THE TRANSFER AND
PROCESSING OF CUSTOMER DATA UNDER THE CONTRACT IS LAWFUL; AND (D)
RESPOND TO AND RESOLVE ANY DISPUTE WITH YOU AND ANY AUTHORISED
USER RELATING TO OR BASED ON CUSTOMER DATA, THE SERVICES OR THE
CUSTOMER’S FAILURE TO FULFIL THESE OBLIGATIONS. SLACK MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, TO YOU RELATING TO THE SERVICES, WHICH ARE PROVIDED TO YOU
ON AN ‘AS IS’ AND ‘ AS AVAILABLE’ BASIS.
A few ground rules
You must be over the legal age
To the extent prohibited by applicable law, the Services are not intended for and should
not be used by anyone under the age of sixteen. You represent that you are over the
legal age and are the intended recipient of the Customer’s invitation to the Services.
You may not access or use the Services for any purpose if either of the representations
in the preceding sentence is not true. Without limiting the foregoing, you must be of
legal working age.
While you’re here, you must follow the rules
To help ensure a safe and productive work environment, all Authorised Users must
comply with our acceptable use policy and any applicable policies established by the

Customer. If you see inappropriate behaviour or content, please report it to your
primary owner or employer.
You are here at the pleasure of Customer (and us)
These User Terms remain effective until the Customer’s subscription for you expires or
terminates, or your access to the Services has been terminated by the Customer or us.
Please contact the Customer if you at any time or for any reason wish to terminate your
account, including due to a disagreement with any updates to these User Terms or
the acceptable use policy.
Limitation of liability
If we believe that there is a violation of the Contract, User Terms, the acceptable use
policy or any of our other policies that can simply be remedied by the Customer’s
removal of certain Customer Data or taking other action, we will, in most cases, ask the
Customer to take action rather than intervene. We may directly step in and take what
we determine to be appropriate action (including disabling your account) if the
Customer does not take appropriate action or we believe that there is a credible risk of
harm to us, the Services, Authorised Users or any third parties. IN NO EVENT WILL
YOU OR WE HAVE ANY LIABILITY TO THE OTHER FOR ANY LOST PROFITS OR
REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL,
COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT,
TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE
PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNLESS
YOU ARE ALSO A CUSTOMER (AND WITHOUT LIMITATION TO OUR RIGHTS AND
REMEDIES UNDER THE CONTRACT), YOU WILL HAVE NO FINANCIAL LIABILITY TO
US FOR A BREACH OF THESE USER TERMS. OUR MAXIMUM AGGREGATE
LIABILITY TO YOU FOR ANY BREACH OF THE USER TERMS IS ONE HUNDRED US
DOLLARS (USD $100) IN THE AGGREGATE. THE FOREGOING DISCLAIMERS WILL
NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW AND DO NOT LIMIT
EITHER PARTY’S RIGHT TO SEEK AND OBTAIN EQUITABLE RELIEF.
Application of consumer law
Slack is a workplace tool intended for use by businesses and organisations and not for
consumer purposes. To the maximum extent permitted by law, you hereby
acknowledge and agree that consumer laws do not apply. If however any consumer
laws (e.g. in Australia, the Competition and Consumer Act 2010 (Cth)) do apply and
cannot otherwise be lawfully excluded, nothing in these User Terms will restrict,
exclude or modify any statutory warranties, guarantees, rights or remedies that you
have, and our liability is limited (at our option) to the replacement, repair or resupply of

the Services or the pro-rata refund to the Customer of prepaid fees for your
subscription covering the remainder of the term.
Survival
The sections titled ‘The relationship between you, the Customer and us’, ‘Limitation of
liability’ and ‘Survival’, and all of the provisions under the general heading ‘General
provisions’ will survive any termination or expiration of the User Terms.
General provisions
Emails and Slack messages
Except as otherwise set forth herein, all notices under the User Terms will be by email,
although we may instead choose to provide notice to Authorised Users through the
Services (e.g. a Slackbot notification). Notices to Slack should be sent
to feedback@slack.com, except for legal notices, which must be sent
to legal@slack.com. A notice will be deemed to have been duly given (a) the day after it
is sent, in the case of a notice sent through email; and (b) the same day, in the case of
a notice sent through the Services. Notices under the Contract will be delivered solely
to the Customer in accordance with the terms of that agreement.
Privacy policy
Please review our Privacy policy for more information on how we collect and use data
relating to the use and performance of our products.
Modifications
As our business evolves, we may change these User Terms or the acceptable use
policy. If we make a material change to the User Terms or the acceptable use policy,
we will provide you with reasonable notice prior to the change taking effect either by
emailing the email address associated with your account or by messaging you through
the Services. You can review the most current version of the User Terms at any time by
visiting this page, and by visiting the following for the most current versions of the
other pages that are referenced in these User Terms: Acceptable use
policy and Privacy policy. Any material revisions to these User Terms will become
effective on the date set forth in our notice, and all other changes will become effective
on the date that we publish the change. If you use the Services after the effective date
of any changes, that use will constitute your acceptance of the revised terms and
conditions.
Waiver

No failure or delay by either party in exercising any right under the User Terms,
including the acceptable use policy, will constitute a waiver of that right. No waiver
under the User Terms will be effective unless made in writing and signed by an
authorised representative of the party being deemed to have granted the waiver.
Severability
The User Terms, including the acceptable use policy, will be enforced to the fullest
extent permitted under applicable law. If any provision of the User Terms is held by a
court of competent jurisdiction to be contrary to law, the provision will be modified by
the court and interpreted so as best to accomplish the objectives of the original
provision to the fullest extent permitted by law, and the remaining provisions of the
User Terms will remain in effect.
Assignment
You may not assign any of your rights or delegate your obligations under these User
Terms, including the acceptable use policy, whether by operation of law or otherwise,
without the prior written consent of us (not to be unreasonably withheld). We may
assign these User Terms in their entirety (including all terms and conditions
incorporated herein by reference), without your consent, to a corporate affiliate or in
connection with a merger, acquisition, corporate reorganisation or sale of all or
substantially all of our assets.
Governing law, venue, fees
The User Terms, including the acceptable use policy, and any disputes arising out of or
related hereto, will be governed exclusively by the same applicable governing law of
the Contract, without regard to conflicts of laws rules or the United Nations Convention
on the International Sale of Goods. The courts located in the applicable venue of the
Contract will have exclusive jurisdiction to adjudicate any dispute arising out of or
relating to the User Terms, including the acceptable use policy, or its formation,
interpretation or enforcement.
Each party hereby consents and submits to the exclusive jurisdiction of such courts. In
any action or proceeding to enforce rights under the User Terms, the prevailing party
will be entitled to recover its reasonable costs and solicitor’s fees.
Entire agreement
The User Terms, including any terms incorporated by reference into the User Terms,
constitute the entire agreement between you and us and supersede all prior and
contemporaneous agreements, proposals or representations, written or oral,

concerning its subject matter. To the extent of any conflict or inconsistency between
the provisions in these User Terms and any pages referenced in these User Terms, the
terms of these User Terms will first prevail; provided, however, that if there is a conflict
or inconsistency between the Contract and the User Terms, the terms of the Contract
will first prevail, followed by the provisions in these User Terms, and then followed by
the pages referenced in these User Terms (e.g. the Privacy policy). The Customer will
be responsible for notifying Authorised Users of those conflicts or inconsistencies and
until such time the terms set forth herein will be binding.
Contacting Slack
Please also feel free to contact us if you have any questions about Slack’s user terms
of service. You may contact us at feedback@slack.com or at our postal address below:
For Customers and Authorised Users who use Workspaces established for Customers
in the US and Canada:
Slack Technologies

500 Howard Street

San Francisco, CA 94105

USA
For Customers and Authorised Users who use Workspaces established for Customers
outside the US and Canada:
Slack Technologies Limited

4th Floor, One Park Place

Hatch Street Upper

Dublin 2, Ireland