service: name: Cisco
sector: Various
date: 06.11.2020
document: text: End User License Agreement
Cisco has simplified our licensing documents. Our EULA
now contains terms of use applicable to all Cisco software
(on-premise and cloud-hosted), so we no longer rely on the
Universal Cloud Agreement (UCA) to govern the use of
cloud-hosted software. Cisco’s updated End User License
Agreement reduces duplication for our customers and
simplifies selling for our channel. 
Effective: November 6, 2020
End User License Agreement (PDF - 621 KB)
Table of Contents
Section 1. Scope and Applicability

Section 2. Using Cisco Technology

Section 3. Additional Conditions of Use

Section 4. Fees

Section 5. Confidential Information and Use of Data

Section 6. Ownership

Section 7. Indemnification

Section 8. Warranties and Representations

Section 9. Liability

Section 10. Termination and Suspension

Section 11. Verification

Section 12. General Provisions

Section 13. Definitions


Section 1.  Scope and Applicability
This End User License Agreement (“EULA”) between You
and Cisco covers Your use of the Software and  Cloud
Services 
(“Cisco 
Technology”). 
This 
document 
also
incorporates any Product Specific Terms that may apply to
the Cisco Technology You acquire. Definitions of capitalized
terms are in Section 13 (Definitions).
You agree to be bound by the terms of this EULA through
(a) Your download, installation, or use of the Cisco
Technology; or (b) Your express agreement to this EULA.
If You do not have authority to enter into this EULA or You
do not agree with its terms, do not use the Cisco
Technology. You may request a refund for the Software
within 30 days of Your initial purchase provided You return
the Software to the Approved Source and disable or
uninstall it. This paragraph does not apply where You have
expressly agreed to end user license terms with Cisco as
part of a transaction with an Approved Source.
 Section 2.  Using Cisco Technology
2.1. License and Right to Use.  Cisco grants You a non-
exclusive, non-transferable (except with respect to
Software as permitted under the Cisco Software Transfer
and Re-Use Policy)  (a) license to use the Software;
and (b) right to use the Cloud Services, both as acquired
from an Approved Source, for Your direct benefit during

the Usage Term and as set out in Your Entitlement and
this EULA (collectively, the “Usage Rights”).
2.2. Use by Third Parties. You may permit Authorized Third
Parties to exercise the Usage Rights on Your behalf,
provided that You are responsible for  (a) ensuring that
such Authorized Third Parties comply with this EULA
and  (b) any breach of this EULA by such Authorized
Third Parties.
2.3. Beta and Trial Use. If Cisco grants You Usage Rights in
the applicable Cisco Technology on a trial, evaluation,
beta or other free-of-charge basis (“Evaluation Software
and Services”), You may only use the Evaluation
Software and Services on a temporary basis for the
period limited by the license key or specified by Cisco in
writing.    If there is no period identified, such use is
limited to 30 days after the Evaluation Software and
Services are made available to You.  If You fail to stop
using and/or return the Evaluation Software and
Services or the equipment on which it is authorized for
use by the end of the trial period, You may be invoiced
for its list price and agree to pay such invoice.  Cisco, in
its discretion, may stop providing the Evaluation
Software and Services at any time, at which point You
will no longer have access to any related data,
information, and files and must immediately cease using
the Cisco Technology.    The Evaluation Software and
Services may not have been subject to Cisco’s usual
testing and quality assurance processes and may

contain bugs, errors, or other issues.    Except where
agreed to in writing by Cisco, You will not put Evaluation
Software and Services into production use.    Cisco
provides Evaluation Software and Services “AS-IS”
without support or any express or implied warranty or
indemnity for any problems or issues, and Cisco will not
have any liability relating to Your use of the Evaluation
Software and Services.
2.4.  Upgrades or Additional Copies of Software.  You may
only use Upgrades or additional copies of the Software
beyond Your license Entitlement if You have (a) acquired
such rights under a support agreement covering the
applicable Software; or (b) You have purchased the right
to use Upgrades or additional copies separately.
2.5. Interoperability of Software. If required by law and upon
Your request, Cisco will provide You with the information
needed to achieve interoperability between the Software
and another independently created program, provided
You agree to any additional terms reasonably required
by Cisco. You will treat such information as Confidential
Information.
2.6.  Subscription Renewal. 
Usage 
Rights 
in 
Cisco
Technology acquired on a subscription basis will
automatically renew for the renewal period indicated on
the order  You or Your Cisco Partner placed with
Cisco  (“Renewal Term”) unless: (a) You notify Your
Approved Source in writing at least 45 days before the

end of Your then-current Usage Term of Your intention
not to renew; or (b) You or Your Cisco Partner elect not
to auto-renew at the time of the initial order placed with
Cisco. Your Approved Source will notify You reasonably
in advance of any Renewal Term if there are fee
changes. The new fees will apply for the upcoming
Renewal Term unless You or Your Cisco Partner
promptly notify Cisco in writing, before the renewal date,
that You do not accept the fee changes. In that case,
Your subscription will terminate at the end of the current
Usage Term.
Section 3.  Additional Conditions of Use
3.1.  Cisco Technology Generally.  Unless expressly  agreed
by  Cisco, You  may  not  (a)  transfer, sell, sublicense,
monetize or make the functionality of any Cisco
Technology available to any third party;  (b)  use the
Software on second hand or refurbished Cisco
equipment not authorized by Cisco, or use Software that
is licensed for a specific device on a different device
(except as permitted under  Cisco’s Software License
Portability Policy);  (c)  remove, modify, or conceal any
product identification, copyright, proprietary, intellectual
property notices or other marks;  (d)  reverse engineer,
decompile, decrypt, disassemble, modify, or make
derivative works of the Cisco Technology; or  (e)  use
Cisco Content other than as part of Your permitted use
of the Cisco Technology.

3.2.  Cloud Services.  You will not intentionally (a)  interfere
with other customers’ access to, or use of, the Cloud
Service, or with its security;  (b)  facilitate the attack or
disruption of the Cloud Service, including a denial of
service attack, unauthorized access, penetration testing,
crawling, or distribution of malware (including viruses,
trojan horses, worms, time bombs, spyware, adware,
and cancelbots); (c) cause an unusual spike or increase
in Your use of the Cloud Service that negatively impacts
the Cloud Service’s operation; or  (d)  submit any
information that is not contemplated in the applicable
Documentation.
3.3. Evolving Cisco Technology. Cisco may: (a) enhance or
refine a Cloud Service, although in doing so, Cisco will
not materially reduce the core functionality of that Cloud
Service, except as contemplated in this Section; and (b)
perform scheduled maintenance of the infrastructure and
software used to provide a Cloud Service, during which
time You may experience some disruption to that Cloud
Service.    Whenever reasonably practicable, Cisco will
provide 
You 
with 
advance 
notice 
of 
such
maintenance.  You acknowledge that, from time to time,
Cisco may need to perform emergency maintenance
without providing You advance notice, during which time
Cisco may temporarily suspend Your access to, and use
of, the Cloud Service. 
       Cisco may end the life of Cisco Technology, including
component functionality (“EOL”), by providing written

notice on  Cisco.com. If You or Your Approved Source
prepaid a fee for Your use of the Cisco Technology that
becomes EOL before the expiration of Your then-current
Usage Term, Cisco will use commercially reasonable
efforts to transition You to a substantially similar Cisco
Technology. If Cisco does not have substantially similar
Cisco Technology, then Cisco will credit You or Your
Approved Source any unused portion of the prepaid fee
for the Cisco Technology that has been declared EOL
(“EOL Credit”).  The EOL Credit will be calculated from
the last date the applicable Cisco Technology is
available to the last date of the applicable Usage
Term.    Such credit can be applied towards the future
purchase of Cisco products.
3.4.  Protecting Account Access.  You will keep all account
information up to date, use reasonable means to protect
Your account information, passwords and other login
credentials, and promptly notify Cisco of any known or
suspected unauthorized use of or access to Your
account. 
3.5.  Use with Third Party Products.  If You use the Cisco
Technology together with third-party products, such use
is at Your risk.  You are responsible for complying with
any third-party provider terms, including its privacy
policy.    Cisco does not provide support or guarantee
ongoing integration support for products that are not a
native part of the Cisco Technology.

3.6. Open Source Software. Open source software not
owned by Cisco is subject to separate license terms as
set out at www.cisco.com/go/opensource. The applicable
open source software licences will not materially or
adversely affect Your ability to exercise Usage Rights in
applicable Cisco Technology.
Section 4. Fees

To the extent permitted by law, orders for the Cisco
Technology are non-cancellable. Fees for Your use of Cisco
Technology are set out in Your purchase terms with Your
Approved Source.    If You use Cisco Technology beyond
Your Entitlement (“Overage”), the Approved Source may
invoice You, and You agree to pay, for such Overage.
Section 5. Confidential Information and Use of Data
5.1. Confidentiality. Recipient will hold in confidence and use
no less than reasonable care to avoid disclosure of any
Confidential Information to any third party, except for its
employees, affiliates, and contractors who have a need
to know (“Permitted Recipients”).  Recipient:  (a) must
ensure that its Permitted Recipients are subject to
written confidentiality obligations no less restrictive than
the Recipient’s obligations under this EULA, and (b) is
liable for any breach of this Section by its Permitted
Recipients. Such nondisclosure obligations will not apply
to information that:  (i) is known by Recipient without
confidentiality obligations; (ii) is or has become public
knowledge through no fault of Recipient; or (iii) is

independently developed by Recipient.  Recipient may
disclose Discloser’s Confidential Information if required
under a regulation, law or court order provided that
Recipient provides prior notice to Discloser (to the extent
legally permissible) and reasonably cooperates, at
Discloser’s 
expense, 
regarding 
protective 
actions
pursued by Discloser.  Upon the reasonable request of
Discloser, Recipient will either return, delete or destroy
all Confidential Information of Discloser and certify the
same.
5.2. How We Use Data. Cisco will access, process and use
data in connection with Your use of the Cisco
Technology in accordance with applicable privacy and
data protection laws.   For  further  detail, please
visit Cisco’s Security and Trust Center.
5.3. Notice and Consent. To the extent Your use of the Cisco
Technology requires it, You are responsible for providing
notice to, and obtaining consents from, individuals
regarding the collection, processing, transfer and
storage of their data through Your use of the Cisco
Technology. 
Section 6. Ownership
Except where agreed in writing, nothing in this EULA
transfers ownership in, or grants any license to, any
intellectual property rights.    You retain any ownership of
Your content and Cisco retains ownership of the Cisco
Technology and Cisco Content.  Cisco may use any

feedback You provide in connection with Your use of
the Cisco Technology as part of its business operations.
Section 7. Indemnification
7.1. Claims. Cisco will defend any third-party claim against
You that Your valid use of Cisco Technology under Your
Entitlement infringes a third party's patent, copyright or
registered trademark (the “IP Claim”). Cisco will
indemnify You against the final judgment entered by a
court of competent jurisdiction or any settlements arising
out of an IP Claim, provided that You: (a) promptly notify
Cisco in writing of the IP Claim; (b) fully cooperate with
Cisco in the defense of the IP Claim; and (c) grant Cisco
the right to exclusively control the defense and
settlement of the IP Claim, and any subsequent
appeal.  Cisco will have no obligation to reimburse You
for attorney fees and costs incurred prior to Cisco's
receipt of notification of the IP Claim. You, at Your own
expense, may retain Your own legal representation.
7.2.  Additional Remedies.  If an IP Claim is made and
prevents Your exercise of the Usage Rights, Cisco will
either procure for You the right to continue using the
Cisco Technology or replace or modify the Cisco
Technology 
with 
functionality 
that 
is 
at 
least
equivalent.  Only if Cisco determines that these
alternatives are not reasonably available, Cisco may
terminate Your Usage Rights granted under this EULA
upon written notice to You and will refund You a prorated

portion of the fee You paid for the Cisco Technology for
the remainder of the unexpired Usage Term.
7.3. Exclusions. Cisco has no obligation with respect to any
IP Claim based on:  (a)  compliance with any designs,
specifications, or requirements You provide or a third
party provides on Your behalf;  (b)  Your modification of
any Cisco Technology or modification by a third party; (c)
the amount or duration of use made of the Cisco
Technology, revenue You earned, or services You
offered;  (d) combination, operation, or use of Cisco
Technology with non-Cisco products,  software or
business processes; (e) Your failure to modify or replace
Cisco Technology as required by Cisco; or (f) any Cisco
Technology provided on a no charge, beta or evaluation
basis.
7.4. This Section 7 states Cisco’s entire obligation and Your
exclusive remedy regarding any IP Claims against You.
Section 8.  Warranties and Representations
8.1. Performance. Cisco warrants that: (a) for a period of 90
days from the Delivery Date or longer as stated in
Documentation, or on  www.cisco.com/go/warranty, the
Software substantially complies with the Documentation;
and  (b)  during the Usage Term, it provides the Cloud
Services with commercially reasonable skill and care in
accordance with the Documentation and Product
Specific Terms.

8.2. Malicious Code. Cisco will use commercially reasonable
efforts to deliver the Cisco Technology free of Malicious
Code.
8.3. Qualifications. Sections 8.1 and 8.2 do not apply if the
Cisco Technology  or the equipment on which it is
authorized for use: (a) has been altered, except by Cisco
or its authorized representative; (b) has been subjected
to abnormal physical conditions, accident or negligence,
or installation or use inconsistent with this EULA or
Cisco’s instructions; (c) is acquired on a no charge, beta
or evaluation basis; (d) is not a Cisco-branded product or
service; or (e) has not been provided by an Approved
Source. Upon Your prompt written notification to the
Approved Source during the warranty period of Cisco’s
breach of this Section 8, Your sole and exclusive remedy
(unless otherwise required by applicable law) is, at
Cisco’s option, either (i) repair or replacement of the
applicable Cisco Technology or (ii) a refund of the (a)
license fees paid or due for the non-conforming
Software, or (b) the fees paid for the period in which the
Cloud Service did not comply, excluding any amounts
paid under a service level agreement/objective, if
applicable.   
       Where Cisco provides a refund of license fees paid for
Software, You must return or destroy all copies of the
applicable Software.  Except as expressly stated in this
Section, to the extent allowed by applicable law, Cisco
expressly disclaims all warranties and conditions of any

kind, express or implied, including without limitation any
warranty, condition or other implied term as to
merchantability, fitness for a particular purpose or non-
infringement, or that the Cisco Technology will be
secure, uninterrupted or error free.  If You are a
consumer, You may have legal rights in Your country of
residence that prohibit the limitations set out in this
Section from applying to You, and, where prohibited,
they will not apply.
Section 9. Liability
Neither party will be liable for indirect, incidental, exemplary,
special or consequential damages; loss or corruption of data
or interruption or loss of business; or loss of revenues,
profits, goodwill or anticipated sales or savings.  The
maximum aggregate liability of each party under this EULA
is limited to  (a)  for claims solely arising from Software
licensed on a perpetual basis, the fees received by Cisco for
that Software; or (b) for all other claims, the fees received by
Cisco for the applicable Cisco Technology and attributable to
the 12 month period immediately preceding the first event
giving rise to such liability.
These limitations  of liability  do  not apply to  liability  arising
from  (a) Your failure to pay all amounts due; or  (b)  Your
breach of Sections  2.1 (License and Right to Use),  3.1
(Cisco Technology Generally), 3.2 (Cloud Services) or 12.8
(Export). This limitation of liability applies whether the claims
are in warranty, contract, tort (including negligence),

infringement, or otherwise,  even if either party has been
advised of the possibility of such damages. Nothing in this
EULA limits or excludes any liability that cannot be limited or
excluded under applicable law. This limitation of liability is
cumulative and not per incident.
Section 10.  Termination and Suspension
10.1.   Suspension.  Cisco may immediately suspend Your
Usage Rights if You breach Sections 2.1 (License and
Right to Use),  3.1 (Cisco Technology Generally), 3.2
(Cloud Services) or 12.8 (Export). 
10.2. Termination. If a party materially breaches this EULA
and does not cure that breach within 30 days after
receipt of written notice of the breach, the non-
breaching party may terminate this EULA for cause.
Cisco may immediately terminate this EULA if You
breach Sections 2.1 (License and Right to Use), 3.1
(Cisco Technology Generally), 3.2 (Cloud Services) or
12.8 (Export). Upon termination of the EULA, You must
stop using the Cisco Technology and destroy any
copies of Software and Confidential Information within
Your control. If this EULA is terminated due to Cisco’s
material breach, Cisco will refund You or Your
Approved Source, the prorated portion of fees You
have prepaid for the Usage Rights beyond the date of
termination. Upon Cisco’s termination of this EULA for
Your material breach, You will pay Cisco or the
Approved Source any unpaid fees through to the end of

the then-current Usage Term. If You continue to use or
access any Cisco Technology after termination, Cisco
or the Approved Source may invoice You, and You
agree to pay, for such continued use.
Section 11. Verification
During the Usage Term and for a period of 12 months after
its expiry or termination, You will take reasonable steps to
maintain complete and accurate records of Your use of the
Cisco Technology sufficient to verify compliance with this
EULA (“Verification Records”). Upon reasonable advance
notice, and no more than once per 12 month period, You
will, within 30 days from Cisco’s notice, allow Cisco and its
auditors access to the Verification Records and any
applicable books, systems (including Cisco product(s) or
other equipment), and accounts during Your normal
business hours. If the verification process discloses
underpayment of fees: (a) You will pay such fees; and (b)
You will also pay the reasonable cost of the audit if the fees
owed to Cisco as a result exceed the amounts You paid for
Your Usage Rights by more than 5%.

Section 12.  General Provisions
12.1. Survival. Sections 4, 5, 6, 8, 9, 10, 11 and 12 survive
termination or expiration of this EULA.
12.2. Third Party Beneficiaries.  This EULA does not grant
any right or cause of action to any third party.

12.3.  Assignment and Subcontracting.  Except as set out
below, neither party may assign or novate this EULA in
whole or in part without  the other party’s  express
written consent. Cisco may (a) by written notice to You,
assign or novate this EULA in whole or in part to an
Affiliate of Cisco, or otherwise as part of a sale or
transfer of any part of its business; or (b) subcontract
any performance associated with the Cisco Technology
to third parties, provided that such subcontract does
not relieve Cisco of any of its obligations under this
EULA. 
12.4.  U.S. Government End Users.  The Software, Cloud
Services and Documentation are deemed to be
“commercial computer software” and “commercial
computer software documentation” pursuant to FAR
12.212 and DFARS 227.7202. All U.S. Government
end users acquire the Software, Cloud Services and
Documentation with only those rights set forth in this
EULA. Any provisions that are inconsistent with federal
procurement regulations are not enforceable against
the U.S. Government.
12.5.  Cisco Partner Transactions.  If You purchase Cisco
Technology from a Cisco Partner, the terms of this
EULA apply to Your use of that Cisco Technology and
prevail over any inconsistent provisions in Your
agreement with the Cisco Partner.

12.6.  Modifications to the EULA.  Cisco may change this
EULA or any of its components by updating this EULA
on Cisco.com. Changes to the EULA apply to any
Entitlements acquired or renewed after the date of
modification. 
12.7. Compliance with Laws. Each party will comply with all
laws and regulations applicable to their respective
obligations under this EULA. Cisco may restrict the
availability of the Cisco Technology in any particular
location or modify or discontinue features to comply
with applicable laws and regulations. 
         If You use the Cisco Technology in a location with
local laws requiring a designated entity to be
responsible for collection of data about individual end
users and transfer of data outside of that jurisdiction
(e.g. Russia and China), You acknowledge that You are
the entity responsible for complying with such laws.
12.8. Export.  Cisco’s Software, Cloud Services, products,
technology 
and 
services 
(collectively 
the
“Cisco Products”) are subject to U.S. and local export
control and sanctions laws. You acknowledge and
agree to the applicability of and Your compliance with
those laws, and You will not receive, use, transfer,
export or re-export any Cisco Products in a way that
would cause Cisco to violate those laws. You also
agree 
to 
obtain 
any 
required 
licenses 
or
authorizations. 

12.9.  Governing Law and Venue.  This EULA, and any
disputes arising from it, will be governed exclusively by
the applicable governing law below, based on Your
primary place of business and without regard to
conflicts of laws rules or the United Nations Convention
on the International Sale of Goods. The courts located
in the applicable venue below will have exclusive
jurisdiction to adjudicate any dispute arising out of or
relating to the EULA or its formation, interpretation or
enforcement. Each party hereby consents and submits
to the exclusive jurisdiction of such courts. Regardless
of the below governing law, either party may seek
interim injunctive relief in any court of appropriate
jurisdiction with respect to any alleged breach of
Cisco’s intellectual property or proprietary rights. 
Your Primary Place of
Business
Governing Law
Jurisdiction and Venue
Any location not
specified below
State of California, United
States of America
Superior Court of California,
County of Santa Clara and
Federal Courts of the Northern
District of California
Australia
Laws of the State of New
South Wales, Australia
State and Federal Courts of New
South Wales
Canada
Province of Ontario, Canada
Courts of the Province of Ontario
China

Laws of the People’s Republic
of China
Hong Kong International
Arbitration Center
Europe (excluding
Italy), Middle East,
Africa, Asia (excluding
Japan and China),
Oceania (excluding
Australia)
Laws of England
English Courts  
Italy
Laws of Italy
Court of Milan
Japan
Laws of Japan
Tokyo District Court of Japan
United States, Latin
America or the
Caribbean
State of California, United
States of America
Superior Court of California,
County of Santa Clara and
Federal Courts of the Northern
District of California
If  You are a United States public sector agency or
government institution located in the United States, the laws
of the primary jurisdiction in which You are located will
govern the EULA and any disputes arising from it.  For U.S.
Federal Government customers, this EULA will be controlled
and construed under the laws of the United States of
America.  
12.10. Notice. Any notice delivered by Cisco to You under
this EULA will be delivered via email, regular mail or
postings on  Cisco.com. Notices to Cisco should be

sent to Cisco Systems, Office of General Counsel, 170
Tasman Drive, San Jose, CA 95134 unless this EULA,
applicable Product Specific Terms or an order
specifically allows other means of notice. 
12.11. Force Majeure.  Except for payment obligations,
neither party will be responsible for failure to perform
its obligations due to an event or circumstances
beyond its reasonable control.
12.12. NoWaiver. Failure by either party to enforce any right
under this EULA will not waive that right.
12.13. Severability.  If any portion of this EULA is not
enforceable, it will not affect any other terms.
12.14. Entire agreement.  This EULA is the complete
agreement between the parties with respect to the
subject matter of this EULA and supersedes all prior or
contemporaneous communications, understandings or
agreements (whether written or oral). 
12.15. Translations.  Cisco may provide local language
translations of this EULA in some locations.  You agree
that those translations are provided for informational
purposes only and if there is any inconsistency, the
English version of this EULA will prevail.
12.16. Order of Precedence. If there is any conflict between
this EULA and any Product Specific Terms expressly
referenced in this EULA, the order of precedence is:

(a) such Product Specific Terms; (b) this EULA
(excluding the Product Specific Terms and any Cisco
policies); then (c) any applicable Cisco policy expressly
referenced in this EULA. 
Section 13. Definitions
“Affiliate” means any corporation or company that directly or
indirectly controls, or is controlled by, or is under common
control with the relevant party, where “control” means to: (a)
own more than 50% of the relevant party; or (b) be able to
direct the affairs of the relevant party through any lawful
means (e.g., a contract that allows control).
“Approved Source” means Cisco or a Cisco Partner.
“Authorized Third Parties” means Your Users, Your Affiliates,
Your third-party service providers, and each of their
respective Users permitted to access and use the Cisco
Technology on Your behalf as part of Your Entitlement.
“Cisco” “we” “our” or “us” means Cisco Systems, Inc. or its
applicable Affiliate(s).
“Cisco Content” means any (a) content or data provided by
Cisco to You as part of Your use of the Cisco Technology
and (b) content or data that the Cisco Technology
generates or derives in connection with Your use.  Cisco
Content includes geographic and domain information, rules,
signatures, threat intelligence and data feeds and Cisco’s
compilation of suspicious URLs.

“Cisco Partner” means a Cisco authorized reseller,
distributor or systems integrator authorized by Cisco to sell
Cisco Technology.
“Cloud Service” means the Cisco hosted software-as-a-
service offering or other Cisco cloud-enabled feature
described in the applicable Product Specific Terms.  Cloud
Service includes applicable Documentation and may also
include Software.
“Confidential Information” means non-public proprietary
information of the disclosing party (“Discloser”) obtained by
the receiving party (“Recipient”) in connection with this
EULA, which is (a) conspicuously marked as confidential or,
if verbally disclosed, is summarized in writing to the
Recipient within 14 days and marked as confidential; or (b)
is information which by its nature should reasonably be
considered confidential whether disclosed in writing or
verbally.
“Delivery Date” means the date agreed in Your Entitlement,
or where no date is agreed: (a) where Usage Rights in
Software or Cloud Services are granted separately: (i) for
Software, the earlier of the date Software is made available
for download or installation, or the date that Cisco ships the
tangible media containing the Software, and (ii) for Cloud
Services, the date on which the Cloud Service is made
available for Your use; or (b) where Usage Rights in
Software and Cloud Services are granted together, the
earlier of the date Software is made available for download,

or the date on which the Cloud Service is made available for
Your use.
“Documentation” means the technical specifications and
usage materials officially published by Cisco specifying the
functionalities and capabilities of the applicable Cisco
Technology.
“Entitlement” means the specific metrics, duration, and
quantity of Cisco Technology that You commit to acquire
from an Approved Source through individual acquisitions or
Your participation in a Cisco buying program.
“Malicious Code” means code that is designed or intended
to disable or impede the normal operation of, or
provide unauthorizedaccess to, networks, systems,
Software or Cloud Services other than as intended by the
Cisco Technology (for example, as part of some of Cisco’s
security products).
“Product Specific Terms” means additional product related
terms applicable to the Cisco Technology You acquire as set
out at www.cisco.com/go/softwareterms.
“Software” means the Cisco computer programs including
Upgrades, firmware and applicable Documentation.
“Upgrades” means all updates, upgrades, bug fixes, error
corrections, enhancements and other modifications to the
Software.

“Usage Term” means the period commencing on the
Delivery Date and continuing until expiration or termination
of the Entitlement, during which period You have the right to
use the applicable Cisco Technology.
“User” means the individuals (including contractors or
employees) permitted to access and use the Cisco
Technology on Your behalf as part of Your Entitlement.
“You” means the individual or legal entity purchasing the
Cisco Technology.