service: name: Gett
sector: Transport
document: text: Terms & Conditions
Gett Terms of Use
GETT CUSTOMER TERMS AND CONDITIONS
IMPORTANT:
THESE TERMS AND CONDITIONS (“Conditions”) DEFINE THE
BASIS UPON WHICH GETT WILL PROVIDE YOU WITH ACCESS
TO THE GETT MOBILE APPLICATION PLATFORM, PURSUANT TO
WHICH YOU WILL BE ABLE TO REQUEST CERTAIN
TRANSPORTATION SERVICES FROM THIRD PARTY DRIVERS BY
PLACING ORDERS THROUGH GETT’S MOBILE APPLICATION
PLATFORM. THESE CONDITIONS (TOGETHER WITH THE
DOCUMENTS REFERRED TO HEREIN) SET OUT THE TERMS OF
USE ON WHICH YOU MAY, AS A CUSTOMER, USE THE APP AND
REQUEST TRANSPORTATION SERVICES. BY USING THE APP
AND TICKING THE ACCEPTANCE BOX, YOU INDICATE THAT YOU
ACCEPT THESE TERMS OF USE WHICH APPLY, AMONG OTHER
THINGS, TO ALL SERVICES HERE IN UNDER TO BE RENDERED
TO OR BY YOU VIA THE APP WITHIN THE UK AND THAT YOU
AGREE TO ABIDE BY THEM. PLEASE READ THESE TERMS OF
USE CAREFULLY BEFORE YOU START TO USE THE APP AND/OR
REQUEST TRANSPORTATION SERVICES. IF YOU DO NOT AGREE
TO THESE TERMS OF USE, YOU MUST NOT USE THE APP OR
REQUEST THE TRANSPORTATION SERVICES.
YOUR ATTENTION IS PARTICULARLY DRAWN TO CONDITION 9
WHICH LIMITS GETT’S LIABILITY TO YOU.
1.DEFINITIONS AND INTERPRETATION
i) In these Conditions (unless the context otherwise requires), the
following words and phrases shall have the following meanings:
“App” means the mobile application which provides a platform for
placing Orders and is owned by Gett;

“Cancellation Fee” means the fee charged for cancellation of an
Order as outlined in Condition 4.7;
“Cancellation Policy” means Gett’s cancellation and no show policy
available on the website or by clicking here.
“Collection Location” means the location notified by you via the App
to be picked up by a Driver;
“Customer” means the individual making a request via Gett’s mobile
application platform for Transportation Services. A reference to “you” or
“your” shall be construed as a reference to the Customer;
“Customer Account” means the Customer’s account with Gett which
contains the Customer’s personal information including their name,
address, email address, phone number and payment information;
“Data Protection Laws” means (until 25 May 2018) the Data
Protection Act 1998 and (from 25 May 2018) the General Data
Protection Regulation, together with all legislation made thereunder
and any other laws relating to the processing of Personal Data, in each
case as amended, superseded or replaced from time to time;
“Driver” means a driver who is an independent contractor and has
entered into a driver agreement with Gett to provide transportation
services to users of the App, including Customers;
“Fees” means the fare charges payable by the Customer in
connection with the Transportation Services and the Technology Fee
as further outlined in Condition 4;
“Final Location” means the location notified by the Customer using
the App as the final destination for the Transportation Services;
“Gett” means GT Gettaxi (UK) Limited a company established under
the laws of England and Wales with company number 07603404
whose registered office is at 1 Plough Place, London, EC4A 1DE and
references to “us” or “we” shall be construed accordingly;
“Intellectual Property Rights” means any and all patents,
trademarks and service marks, registered designs, design rights and
copyright, moral rights, rights in data and databases and other
protectable lists of information, rights in confidential information, trade
secrets, inventions and know how, trade and business names, domain
names, get ups, logos and trade dress (including all extensions,
revivals and renewals, where relevant) in each case whether

registered or unregistered and application for any of them and the
goodwill attaching to any of them and any rights or forms of protection
of a similar nature and having equivalent or similar effect to any of
them which may subsist anywhere in the world;
“Order” means a request for Transportation Services by the Customer
via the App;
“Privacy Policy” means Gett’s privacy policy available on the Gett
website or by clicking here;
“Personal Data” has the meaning set out in the Data Protection Laws;
“Services” means the platform for ordering Drivers, through the App,
for performance of Transportation Services;
“Standby Fee” means the sum of £0.50 for each minute a Driver is
waiting to collect you or such other sum as notified to you from time to
time via the App; and
“Technology Fee” means the charge levied by Gett for the provision
of the Services, including for the convenience of accessing
Transportation Services via the App but not for the provision of
Transportation Services;
“Transportation Services” means transportation services to be
provided to you by a Driver.
1. ii) In these Conditions (unless the context requires otherwise):
2. a) the words “including”, “include”, or “in particular” means
including, includes or in particular without limitation and words in
the singular include the plural and in the plural shall include the
singular;
3. b) reference to a party shall, upon any assignment or other
transfer that is permitted by these Conditions, be construed to
include those successors and permitted assigns or transferees;
4. c) the contents list, headings, and any descriptive notes are for
ease of reference only and shall not affect the construction or
interpretation of these Conditions; and
5. d) reference to any legislative provision shall be deemed to
include any statutory instrument, by-law, regulation, rule,
subordinate or delegated legislation or order and any rules and
regulations which are made under it, and any subsequent re-
enactment or amendment of the same.
iii) These Conditions shall apply to the Customer’s access and use of
the Services and all Orders placed by the Customer through the App.
2.SERVICES

2.1 You must be 18 years of age or older to use the App and place
Orders. Access to the App is permitted for personal use only.
2.2 The App provides a means to enable Customers who seek
transportation to certain destinations to be connected with Drivers. Gett
do not provide transportation services, rather we are a technological
service provider that uses an electronic platform to provide the
Services.
2.3 Access to, and use of, the App is free of charge. You will need to
set up a Customer Account and provide your payment details in order
to access the Services. Any notice or other communication permitted
or required in accordance with these Conditions by Gett will be in
writing and sent to the email address that you provided when setting
up your Customer Account and/or the App.
2.4 Notwithstanding the provisions of Condition 2.1, Gett does not
guarantee availability nor uninterrupted or error free use of the App
and shall not be liable for any damage, loss, claims, costs or expenses
resulting from or as a consequence of scheduled or unscheduled
downtime, unavailability or slowness.
3.TRANSPORTATION SERVICES
3.1 In order to connect you to Drivers, you will be required to enter
your Collection Location into the App. Where you enter your Final
Location, we will provide you with an estimated Fee for the journey,
based on the information provided, and provide you with the availability
of Drivers. If you wish to proceed with your request for Transportation
Services, you should select the order button and you will be connected
with a Driver for Transportation Services and this shall constitute an
Order. By selecting the order button, you will enter into a contract for
Transportation Services with a Driver and be provided with their details
via the App. For the avoidance of any doubt, your contract for
Transportation Services will be with the Driver selected and will not be
with Gett. You acknowledge and agree that Gett is not a party to your
contract for Transportation Services.
3.2 You acknowledge that your geo-location information must be
provided by your device in order to enable us to provide the Services.
You acknowledge and agree that your geo-location information will be
accessible by the App and when you are logged-in your location will be
displayed to Gett and Drivers.

3.3 Transportation Services may be cancelled by you prior to the Driver
arriving at the Collection Location, subject to the payment of a
Cancellation Fee. If you are not at the Collection Location when the
Driver arrives, you may be charged the Standby Fee. Drivers may
cancel their provision of Transportation Services at any time.
3.4 Following a Driver completing an Order, you will be able to rate
your Driver via the App. Where you chose to rate your Driver, you must
provide accurate feedback on the Driver in order to allow us to monitor
the quality of the Transportation Services they provide to users of the
App. Drivers may also be permitted to rate you as a Customer and
such information may be used by Drivers when deciding whether to
accept or reject your future Orders. Customers must (and where
appropriate Customer’s must ensure their guests) at all times act in a
polite and courteous manner towards Drivers and any other
passengers of the vehicle.
4.FEES
4.1 In consideration of the Transportation Services, you will be charged
the Fees. The Fees may be calculated on either a fixed fee or a
metered basis and an additional Technology Fee may be added.
Where the Fees are paid on a fixed fee basis, the amount of the Fee
will be notified via the App and you will have the opportunity to place
the Order at your sole discretion at such fixed fees. If you chose to pay
on a metered basis, the Fee will be calculated in accordance with the
published hackney carriage fees. As a provider of Transportation
Services, all Drivers are required by Gett to provide the Transportation
Services in an effective, efficient and safe manner. Once the
Transportation Services have been completed and payment made, we
will send you an electronic receipt. Details of past journeys are
available via the App.
4.2 As part of the booking process, for every Order you place, you
agree to Gett making a pre-authorisation payment on your payment
card provided on your Customer Account (“Pre-Authorisation
Payment”). The amount of the Pre-Authorised Payment will either be:
(i) the fixed fee; (ii) where you select a metered fare and provide a
Final Location, the estimated Fee; or (iii) in all other cases, the Fee
estimated by Gett acting reasonably. This amount will not be debited
from your account at the time of placing your Order, but is ring-fenced
for payment of the Fee. A request will be made against the card you
provided for payment of the Fee following completion of your Order. If,
after fulfilment of your Order, full payment is not successfully made by

you, the Pre-Authorised Payment may be used to settle, or as part
payment, towards the outstanding Fee. If payment is received in full,
the Pre-Authorisation Payment will be released by Gett. Please note
that this may take your bank up to 5 working days to process.
4.3 If you fail to make payment of the Fee either in full or in part Gett
may:
4.3.1 suspend your access to the Services;
4.3.2 permanently delete your Customer Account and access to the
Services; or
4.3.3 continue to attempt to charge your chosen payment card or any
other payment cards registered on your account for any outstanding
Fee(s) until such Fee(s) have been paid in full.
4.4 If you select to make payment of the Fee by cash and then fail to
do so, you authorise Gett to charge your payment card to recover such
unpaid Fees.
4.5 If you select a fixed fee payment and then, during the course of the
Transportation Services, require the Driver to change his route in any
matter whatsoever, including making any unscheduled stops or using
an alternative route, the fixed fee may be recalculated to take account
of such changes. Fees will be recalculated based on the meter and
such changes to the fixed fee will be notified to you via the App.
4.6 If you are not waiting at the Collection Location when the Driver
arrives, you will be charged the Standby Fee. If you do not arrive in 5
minutes, your Order will be cancelled and you will be charged the
Cancellation Fee and the Standby Fee.
4.7 If during the provision of the Transportation Service you soil the
Driver’s vehicle, you will be charged an additional soiling fee in
accordance with the relevant local published hackney carriage fees.
4.8 If after placing an Order you decide to cancel your Order, you will
be charged a Cancellation Fee or such other Cancellation Fee as Gett
may notify from time to time, as per the Cancellation Policy here.
4.9 If you raise a complaint pursuant to clause 16 of these Terms and
Conditions then subject to Gett’s absolute discretion any refund that it
may determine to provide to you will be credited to the payment card
you used for the Journey or such other method as is deemed
reasonable by Gett for cash payments.

5.FEES AND PROMOTIONS
5.1 From time to time, Gett may run promotional offers or bonuses for
using the Services and details of such promotions and bonuses shall
be made available via the App, text message or email. Gett will notify
you of offers that you are eligible to accept from time to time and any
additional promotional terms and conditions. Where a promotion offers
Customers or Drivers a bonus for submitting or completing a set
numbers of Orders, you must not do anything in fulfilment of this
promotion which may be deemed fraudulent. All Orders must involve
the provision of Transportation Services to bone fide Customers and
you must not collude with Drivers and/or create any fake or fictitious
Customer profiles and/or submit fictitious journeys in order to qualify
for any promotional or bonus payment. Gett reserves the right to report
any fraudulent activities to relevant law enforcement authorities.
5.2 Where it is reasonably considered by Gett that you have acted in a
manner that is otherwise than in accordance with Condition 5.1 above,
Gett will notify you and, at its sole discretion, may withhold any
promotional payment or discount and/or suspend or terminate your
access to the App. If you receive such a notification and you believe
that you have not breached the requirements of Condition 5.1, you can
appeal this decision by writing to us
at customercare.uk@gett.com within 48 hours of receipt of such
notification and providing full reasons for your dispute.
6.DATA AND DATA PRIVACY
6.1 By downloading and/or using the App you consent to Gett
processing your Personal Data. Gett will process your Personal Data
for purposes connected with the Services. From time to time, Gett may
process your Personal Data in order to notify you of opportunities
connected with the Services either directly or by an affiliate of Gett.
When processing your Personal Data, Gett will take appropriate
technological measures to protect and keep your Personal Data secure
and shall process your information in accordance with Data Protection
Laws. Your Personal Data may be processed outside of the EEA.
6.2 In order to allow us to provide you with the Services and for Drivers
to provide you with Transportation Services, your Personal Data may
be transferred by Gett to Drivers as well as other data such as your
telephone number. As an independent contractor, Gett advises all
Drivers that they must ensure that they keep your Personal Data safe
and secure at all times and not allow access to any third parties to
such information. Drivers are advised that they are not permitted to

store your Personal Data on their mobile device or any other mobile
telephone (other than on the App) unless you provide them with
express permission.
6.3 We also process your Personal Data in accordance with Gett’s
Privacy Policy, please ensure that you read this document before using
the App. By using the App, you acknowledge and confirm that you
have understood the use of your Personal Data set out in the Privacy
Policy.
6.4 Gett does not guarantee that the App will be secure or free from
bugs or viruses. You must not misuse the App by knowingly introducing
viruses, trojans, worms, logic bombs or other material which is
malicious or technologically harmful. You must not attempt to gain
unauthorised access to the App, the server on which the App is stored
or any server, device or database connected to the App. You must not
attack the App via a denial-of-service attack or a distributed denial-of
service attack. By breaching this provision, you may commit a criminal
offence under the Computer Misuse Act 1990. Gett will report any such
breach to the relevant law enforcement authorities and Gett will co-
operate with those authorities by disclosing your identity to them. In the
event of such a breach, your right to use the App will cease
immediately.
6.5 The App may include links to other websites, apps or material
which is beyond Gett’s control and which are owned and controlled by
third parties. Gett is not responsible for the content on these links, the
internet or World Wide Web pages or any other site or app outside the
App. Where the App contain links to other sites or apps or materials
provided by third parties, these links are provided for your information
only. These links are provided as a courtesy to Gett’s users and are not
administered or verified in any way by Gett. Such links are accessed
by you at your own risk and Gett makes no representations or
warranties about the content of such websites or apps and cannot be
held liable for the content and activities of these websites or any losses
you suffer as a result of using such third party websites. Gett may
provide links to third party websites or apps that use cookies on users
to collect data and/or to solicit personal information. As a result, Gett
strongly recommends that you read the privacy policies and terms of
use of any third party websites or apps prior to using them.
6.6 Electronic Communications
When you use the App or send us emails or use pop-ups or make
calls, you may be communicating with Gett electronically. Gett will

communicate with you by email, pop-up, phone, text or by posting
notices on the Gett website. You agree that all agreements, notices,
disclosures and other communications sent to you electronically satisfy
any legal requirement that such communications should be in writing.
7.INTELLECTUAL PROPERTY
You acknowledge that all Intellectual Property Rights and all other
rights in the App are owned by Gett and remain vested in Gett at all
times and you do not acquire any rights in or to the App under these
Conditions.
8.SUSPENSION OR MODIFICATION
Gett reserves the right, at its sole discretion, to change, alter, suspend
or indefinitely close the App and/or your access to the Services. From
time to time, Gett may also restrict access to some or all parts of the
Services and/or the App.
9.GETT’S LIABILITY
9.1 Nothing in these Conditions excludes or limits Gett’s liability for
death or personal injury arising from Gett’s negligence, or its fraud or
fraudulent misrepresentation, or any other liability that cannot be
excluded or limited by English law.
9.2 The material displayed on the App is provided without any
guarantees, conditions or warranties as to its accuracy. You must bear
the risks associated with the use of the App, the Services and the
internet.
9.3 To the fullest extent permitted by law, Gett (including its officers,
directors and employees) and third parties (including any agents or
sub-contractors) connected to it hereby expressly exclude:
9.3.1 all conditions, warranties and other terms which might otherwise
be implied by statute, common law or the law of equity in it provision of
the Services and/or use of the App; and
9.3.2 any liability arising under or in connection with:
9.3.2.1 use of, or inability to use, the App and/or Services;
9.3.2.2 use of or reliance on any content displayed on the App;
9.3.2.3 incompatibility of the App with any of your electronic and/or
mobile equipment, devices, software or telecommunications links; and

9.3.2.4 unsuitability, unreliability or inaccuracy of the App and/or the
Services.
9.4 Gett shall not be liable to the Customer for the actions or omissions
of any Driver or in connection with the Transportation Services. Your
contract for the Transportation Services is with the Driver directly and
therefore any claim that you may have in relation to the Transportation
Services should be directed to the Driver. If you are unclear as to who
provided you with the Transportation Services, you can contact us
at customercare.uk@gett.com and ask us to provide you with the
Driver details.
9.5 If we fail to comply with these Conditions, we are responsible for
loss or damage you suffer that is a foreseeable result of our breaking
of our contract with you or our failing to use reasonable care and skill,
but we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if either it is obvious that it
will happen or, if at the time these Conditions were accepted, both we
and you knew it might happen. We only provide access to the App
and/or Services for domestic and private use. You agree not to use the
App and/or Services for any commercial, business or re-sale purposes
and we have no liability to you for any loss of profit or revenue, loss of
business, business interruption or loss of business opportunity.
9.6 Gett will not be liable for any loss or damage caused by a virus,
distributed denial-of-service attack, or other technologically harmful
material that may infect your electronic and/or mobile equipment,
computer programs, data or other proprietary material due to your use
of the App and/or the Services or to your downloading of any content
on it, or on any website linked to it.
9.7 Gett shall not be in breach of these Conditions nor liable for any
delay in performing, or failure to perform, any of its obligations under
these Conditions if such delay or failure results from events,
circumstances or causes beyond its reasonable control.
9.8 Subject to the remainder of this Condition 9, Gett’s total liability to
you in connection with these Conditions and the Services, however
arising whether caused by tort (including negligence), breach of
contract or otherwise, shall be limited to the Fees payable by you in
relation to the Order in which the liability arose.
10.TERMINATION

10.1 These Conditions shall exist for an indefinite period of time.
However, you may terminate your agreement with us at any time by
permanently deleting the App installed on any device and deactivating
your account.
10.2 Gett is entitled to terminate its provision of the Services to you or
your licence to use the App, with immediate effect, by disabling your
account or otherwise preventing you from accessing or using the App,
at its sole discretion.
11.VARIATIONS
11.1 Gett reserves the right, in its sole discretion, to vary these
Conditions at any time. We will notify you of any changes by emails
and/or through the App and the date of the most recent revisions will
appear at the bottom of this page.
11.2 If there is any inconsistency between Gett’s Privacy Policy and
these Conditions, the Privacy Policy shall prevail.
12. ASSIGNMENT
Your Customer Account and the Services are personal to you, and
therefore you may not assign, sub-licence or transfer in any other way
your rights and obligations under these Conditions of use to any third
party. However, if necessary, Gett may freely assign its rights and
obligations without your consent and without the need to notify you
before assigning them.
13. INVALIDITY
If any part of these Conditions are disallowed or found to be ineffective
by any court or regulator, the other provisions shall continue to apply to
the maximum extent permitted by law.
14.THIRD PARTY RIGHTS
Rights under these Conditions only accrue to a person party to these
Conditions. Accordingly a person who is not a party to these
Conditions shall have no rights under the Contracts (Rights of Third
Parties) Act 1999 to enforce any of its Conditions, but this does not
affect any right or remedy of a third party which exists or is available
apart from that Act.
15.WAIVER

No failure or delay by Gett to exercise any right or remedy provided in
these Conditions or by law shall constitute a waiver of that or any right
or remedy, nor shall it preclude or restrict the further exercise of that or
any right or remedy. No single or partial exercise of such remedy shall
preclude or restrict the further exercise of that or any other right or
remedy.
16.CONTACTING US AND COMPLAINTS
If you have any concerns, or wish to contact us for any reason, you
can do so by emailing us at customercare.uk@gett.com .
17.JURISDICTION AND APPLICABLE LAW
These Conditions, and any non-contractual obligations arising out of
them, are governed and construed in accordance with the law of
England and Wales and any proceedings resulting out of these terms
of use, and any non-contractual obligations arising out of them, the
Privacy Policy, Services and/or the use of the App shall be held in the
Courts of England and Wales.
18.NO AGENCY
Nothing in these Conditions shall be construed as creating, in any
form, an agency relationship between Gett and Customers under the
laws of England and Wales.
19.YOUR STATUTORY RIGHTS
These Conditions are without prejudice to your statutory rights.