service: name: trivago
sector: Travel
document: text: Terms of Service
trivago is a hotel search and offers users information about different types of accommodation (such
as hotels, holiday homes, etc.), travel areas and services associated with travel.
1. Scope of Service
1.1. These terms and conditions are subject to occasional changes and apply to all our services
that are directly or indirectly provided (i.e. via third parties) via the internet, on mobile devices, by
email or by telephone.
1.2. By using our website, you confirm that you have read, understood and agree to these terms
and conditions, as well as the privacy policy, including the use of cookies.
2. Services and Contract
2.1. On the trivago website, you have the ability to compare third party services via the trivago
system.
2.2. In addition, for some hotels, users have the possibility of booking the selected hotel through a
direct connection to the hotel booking sites (third parties) (‘trivago Express Booking’ Booking’ and
‘trivago Book & Go’). As a result, the booking will be made directly on the hotel booking site and
not on the trivago sites. In such cases, trivago is not the travel operator or the contractual party for
the user, but only an agent providing the technical connection to the hotel booking site of a third
party. By making a booking on the website of the third party, users agree to be bound by the terms
and conditions of that booking site. These terms and conditions can be viewed on the website of
the third party. Once a booking is made on the website of a third party, a contract is concluded
between the booking site and the user, and therefore no contract is concluded between the user
and trivago. trivago is no contractual party to the hotel booking and all and any claims of the user
under the hotel reservation are to be asserted against the third party (the booking site) and not
against trivago. For the avoidance of doubt, bookings through trivago Express Booking or trivago
Book & Go are not relevant bookings for the purpose of linked travel arrangements under the
Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on
package travel and linked travel arrangements.
2.3. Furthermore, you may also search for travel destination products such as, e.g., tours, events,
attractions, cruises and others on the trivago website. trivago does not provide, own or control any
of the destination travel products, but the travel destination products are owned, controlled or made
available by third parties, either directly (e.g., a tour operator) or through a facilitator (e.g., an online
travel company) via a booking site. Bookings will be made directly with the third parties as set out
on the booking site. By making a booking on the website, you agree to be bound by the terms and
conditions of that booking site. Once a booking is made on the booking site, a contract is
concluded between the booking site/third party and the user, and therefore no contract is
concluded between the user and trivago. trivago is no contractual party to the booking of a travel
destination product and all and any claims of the user under the reservation of the travel
destination product are to be asserted against the third party (the booking site) and not against
trivago.
2.4. This agreement is not affected by any other agreements between the hotel or the travel
product provider and users.
3. trivago Community and Member Area

3.1. Users have the option of joining the trivago Community (hereafter “Community”) and/ or
creating a member account within the trivago Member Area. Users who register for the Community
can publish self-generated content, as well as actively participate in the platform’s development via
the administrative functions. Unregistered users may read the content on trivago for free.
3.2. Using the trivago Member Area users have the option to administer and store their searches.
In order to create the account users are being asked to provide personal information. Despite from
the Users name, no personal information is made visible. For further information please check our
privacy policy. By deleting the account any and all of the User’s data will be permanently removed.
3.3. A user cannot register multiple times. The user is responsible for the accuracy and
completeness of their personal information.
3.4. The user is responsible for the confidentiality of their user account information, in particular
their password. They are also responsible for the use of their account with regard to trivago and
third parties. The user should not divulge this data to the use by third parties.
3.5. In the event of unauthorised use of the trivago services using the wrong username and
password, the registered user must notify trivago immediately.
4. Privacy, Email Advertisements
4.1. The protection of personal data provided by the user is of the highest priority for trivago. As
such, trivago makes every effort to ensure compliance with data protection. For more information,
please read our privacy policy.
4.2. trivago collects, processes and uses your personal data (hereafter “data”) only if we have
obtained your consent or a statutory provision allows for the collection, processing or use of your
data.
4.3. trivago will only raise, process and use data necessary for the provision of the services
rendered by trivago, for the use and operation of the websites / apps and the services offered. For
the use of the ‘trivago Express Booking’ facility, the user expressly agrees to the processing of
his/her credit card data by trivago N.V., which may relay these to the hotel booking sites for
completing the hotel reservation.
4.4. If the user has agreed to receive information about trivago during registration for the
Community or at another time using trivago’s services, the user will receive periodic product
information. The consent may be revoked at any time by written communication or by email. The
consent to receive emails follows after the confirmation email from trivago is sent. By clicking on
the link in the email, you will be registered to receive newsletters.
5. User Obligations
5.1. The user is responsible for the acquisition of rights to the content (text, photos, reviews, links,
etc.) they upload to trivago. They ensure that they have all the rights in respect to the content they
publish on the trivago platform and thereby do not violate the rights of any third parties.
5.2. The user guarantees not to use the trivago services to create content that:
is advertising disguised as reviews,
does not have specific content for a reviewed item,
is not objective or intentionally untrue,
immoral, pornographic or in any other way offensive,
infringes upon the rights of third parties, in particular copyright,

violates applicable laws in any way or constitutes a criminal offense,
contains viruses or other computer programmes that may damage software or hardware or that may affect
the use of computers,
is a survey or chain letter,
is aimed at collecting or using personal data from other users, especially for commercial purposes.
5.3. The user guarantees not to use programmes or functions to generate automated page
impressions or content on trivago.
5.4. If there is a breach in the terms and conditions, trivago reserves the right to remove content
without declaration of reason, to withhold payments earned in the trivago Community and to
permanently ban members from trivago. The right to prosecution of criminal acts remains
unaffected.
6. Termination
6.1. trivago reserves the right to terminate a user’s access and to delete their registration within a
period of one week after receipt of relevant information via email about improper use of the
website. The user may also terminate their own access and registration within the same period.
The right to immediate termination for good cause remains unaffected.
7. Liability
7.1. trivago is not liable for the accuracy, quality, completeness, reliability or credibility of content
provided by users and/or booking sites. In particular, there is no advice or information from trivago
regarding the selection of accommodations or other travel products.
7.2. All agreements that arise through this service are between the trivago user and the respective
external contracting booking site. In particular, trivago does not act as organiser or travel agency at
any time. The terms and conditions of the respective organiser or travel agency apply exclusively,
especially regarding the right to cancel and to withdraw. The contact for the processing of bookings
and payments, as well as questions about the contract, is the respective contracting booking site.
trivago remains uninvolved in such contractual arrangements, agreements and claims between the
trivago user and the respective external contracting booking site.
7.3. trivago does not verify the accuracy of content uploaded by booking sites or the members of
the Community. This content is provided by booking sites/Community for publication on our website
with reference to the respective hotel. trivago has no influence on this information (in particular
images, comments, reviews, etc.). The publication of user-generated content and reports on
trivago does not reflect the opinion of trivago, in particular, trivago does not claim this content as its
own.
7.4. In particular, hyper links, advertising banners, information about accommodations, travel
destinations or providers and the like are provided by booking sites and Community members and
do not represent recommendations or information from trivago. For technical reasons, no updating
of the prices we receive from booking sites are done in real time. Therefore it is possible that the
price that appears on the booking site does not correspond to the price specified on the trivago
sites. trivago does not guarantee the accuracy of information, in particular prices and availability.
7.5. trivago is not liable for technical malfunctions for which the cause is not within trivago’s sphere
of responsibility or for damages caused by force majeure. trivago does not guarantee uninterrupted
availability of data and may perform technical maintenance during a freely chosen time period.
8. Changes to the Terms and Conditions

The current terms and conditions when using trivago apply. Registered users receive notifications
about changes by email. Users may download and print the current terms and conditions on their
own computer system.
9. Applicable Law and Place of Jurisdiction
The laws of the Federal Republic of Germany apply. For business persons or individuals that do
not have general jurisdiction in Germany, Düsseldorf applies as the place of jurisdiction. Otherwise
the legal jurisdiction applies.
The German translation takes precedence.