service: name: Crypto.com
sector: Finance
date: 01.02.2022
document: text:  
 
Exchange Terms and 
Conditions 
Published by CRO DAX Limited 
 
Last Update: 1 February 2022 
 
 
THIS IS AN IMPORTANT DOCUMENT.  
 
PLEASE READ IT CAREFULLY AND KEEP IT FOR FUTURE REFERENCE.  
 
This document contains important information which applies to your dealings with us in relation 
to the Exchange and your Account (both terms as defined in this document). You should read this 
document carefully and keep it for future reference. 
 
Different terms and conditions may apply in relation to specific services offered by us, or in respect 
of specific transactions. Any such terms and conditions are additional to the terms set out in this 
document. 
 
Certain risks relating to the Exchange are described in the Annex to this document. Please ensure 
that you read and understand the risks described in the Annex. This document does not disclose 
or discuss all of the risks, or other significant aspects, of conducting transactions or of the 
transactions conducted. You should not construe these or any other statements as legal, tax or 
financial advice. 
 
We are not acting as your financial advisor and you must not regard us as acting in that capacity. 
You should consult your own independent professional advisors before entering into any 
transaction and only enter into a transaction if you have fully understood its nature, the contractual 
relationship into which you are entering, all relevant terms and conditions and the nature and 
extent of your exposure to loss. 
 
This document and other terms that apply to your activities may change from time to time. You 
should check our website for the latest terms and additional information before you enter into 
any new transaction. If you have any questions about this document, or in the event of any 
service difficulties or interruptions, please contact us using the details below or via our website 
at https://crypto.com/exchange/document/tnc. 
Canada Residents. If you are a resident of Canada, the products and services described herein 
that you access and use are provided by Foris DAX, Inc.  

1 
 
Exchange Terms and Conditions 
Contents 
 
 
 
 
 
 
Part 1 About this document and our relationship 
5 
1 
Definitions 
5 
1.1 
Defined terms 
5 
2 
Interpretation 
14 
2.1 
Rules of interpretation 
14 
2.2 
Next day 
15 
2.3 
Next Business Day 
15 
2.4 
Headings 
15 
2.5 
Inconsistency 
15 
2.6 
Pronoun usage 
16 
3 
About this document and our Agreement 
16 
3.1 
The Exchange Terms and Conditions 
16 
3.2 
The Agreement 
16 
3.3 
Single agreement 
16 
3.4 
Our relationship: no fiduciary duties or other roles 
16 
3.5 
Questions 
17 
Part 2 Accounts, Instructions and payments 
18 
4 
Accounts 
18 
4.1 
Application 
18 
4.2 
Establishing an Account 
18 
4.3 
Account requirements 
19 
4.4 
Account details and access 
19 
4.5 
Account operations 
19 
4.6 
Completion of Virtual Asset transfers 
20 
4.7 
Account operating authority – Authorised Persons 
20 
5 
Custodial arrangements 
21 
5.1 
Holding of Virtual Assets 
21 
5.2 
Benefits arising for the Virtual Assets 
21 
6 
Instructions 
22 
6.1 
Instructions generally 
22 
6.2 
Electronic Instructions and records 
22 
6.3 
Giving and receiving Instructions 
22 
6.4 
Acknowledgement of Instructions 
23 
6.5 
When we may refuse, cancel or reverse Instructions 
23 
6.6 
Risks of giving Instructions 
24 
7 
Payments, deliveries and other obligations 
24 
7.1 
Payment and deliveries 
24 
7.2 
Withholding 
25 
7.3 
Value added tax 
25 
7.4 
Independent payment obligations 
25 
7.5 
Rights of netting, set-off and lien 
25 

1 
 
7.6 
Payment in other asset 
26 
7.7 
Virtual Asset restrictions 
26 
7.8 
Conversion on judgment debt 
26 
7.9 
Third party payments 
27 
7.10 
General conditions precedent to payments by us 
27 
7.11 
Return of Virtual Assets 
27 
8 
Calculations 
27 
8.1 
Calculation agent 
27 
8.2 
Adjustments 
28 
9 
Netting and set-off 
28 
9.1 
Netting 
28 
9.2 
Set-off 
28 
9.3 
Our other rights 
28 
Part 3 Exchange 
29 
10 
Trading on the Exchange 
29 
10.1 
Description 
29 
10.2 
Availability of the Exchange 
29 
10.3 
Submitting an Order 
29 
10.4 
Orders 
30 
10.5 
Price deviation warning 
30 
10.6 
Limit Orders 
30 
10.7 
Market Orders 
30 
10.8 
Advanced Orders 
30 
10.9 
Order Matching Engine 
31 
10.10 
Self-Execution prevention 
31 
10.11 
Trade Engine 
31 
10.12 
Order minimums and maximums 
31 
11 
Orders 
32 
11.1 
Orders must be pre-paid 
32 
11.2 
Your responsibilities 
32 
11.3 
Limits and controls on Orders 
32 
Part 4 Other key provisions 
33 
12 
Use of the Exchange and the Account 
33 
12.1 
“As is” basis 
33 
12.2 
Compliance 
33 
12.3 
Maintaining standards in operating the Account 
33 
12.4 
Pre-conditions for use of the Exchange 
34 
12.5 
Withdrawal or suspension of use of the Exchange 
35 
13 
Exchange Materials 
35 
13.1 
Limitations on use 
35 
13.2 
Protection of rights in the Exchange Materials 
35 
13.3 
Third party actions 
35 
14 
Ongoing requirements 
36 
14.1 
Maintenance of eligibility 
36 
14.2 
Compliance 
36 
14.3 
Self-reporting 
36 
15 
Powers of Crypto.com 
36 

1 
 
15.1 
Power to revise the Agreement 
36 
15.2 
Notice 
36 
15.3 
Power regarding transfers and Exchange use 
37 
15.4 
Power to cancel, reverse or modify Orders 
37 
15.5 
Power to protect market integrity in case of technical fault etc 
37 
15.6 
Notification of exercise of power 
38 
16 
Role of Crypto.com 
38 
16.1 
Our role as agent or principal 
38 
16.2 
No obligation to notify market price movements 
38 
16.3 
Conflicts of interest 
38 
16.4 
Services and activities of Crypto.com 
39 
16.5 
Use of third parties 
39 
16.6 
Account Protection Program 
39 
17 
Prevention of Market Misconduct 
39 
17.1 
Prohibition on Market Misconduct 
39 
17.2 
Prohibited Orders 
39 
17.3 
Reporting requirement 
40 
18 
Information, representations and warranties 
40 
18.1 
Information 
40 
18.2 
Representations and warranties 
40 
18.3 
Repetition of representations and warranties 
42 
18.4 
Notification 
43 
19 
Indemnities 
43 
19.1 
Your indemnity 
43 
19.2 
Interest 
44 
19.3 
Further steps 
44 
19.4 
Application of indemnity 
44 
20 
Our liability 
44 
20.1 
Exclusion and limitation of liability 
44 
20.2 
Responsibility for decisions 
46 
20.3 
Hyperlinked sites 
46 
20.4 
Circumstances beyond our control 
46 
21 
Network events 
46 
21.1 
Infrastructure Participant, Network Participant and Network Event 
46 
21.2 
Cooperation and enquiries 
47 
21.3 
Staking 
47 
21.4 
Network event 
47 
22 
Fees and Costs 
47 
22.1 
Payment of fees and Costs 
47 
22.2 
Overdue payments 
48 
22.3 
Calculation 
48 
22.4 
No refund 
48 
22.5 
Costs on cancellation 
48 
22.6 
Benefits with Staking 
48 
23 
Termination, suspension and enforcement 
48 
23.1 
Termination by either party 
48 
23.2 
Termination by us 
48 
23.3 
Additional rights to terminate 
49 

1 
 
23.4 
The Agreement 
49 
23.5 
No effect on rights and liabilities 
50 
23.6 
Review of entitlements 
50 
23.7 
Enforcement action 
50 
23.8 
Suspension 
50 
23.9 
Payments and handling of Virtual Assets upon termination 
50 
24 
General terms 
51 
24.1 
Hardware, Trading Tools and other materials 
51 
24.2 
Prompt performance 
51 
24.3 
Waiver and variation 
51 
24.4 
Exercise of rights 
51 
24.5 
Approvals and consents 
52 
24.6 
Complying with a court order 
52 
24.7 
Consents 
52 
24.8 
Indemnities 
52 
24.9 
Third party services 
52 
24.10 
Assignment and other dealings 
52 
24.11 
Compliance with Law 
52 
24.12 
Inconsistent laws and severability 
52 
24.13 
Third party rights 
53 
24.14 
Reports 
53 
24.15 
Construction 
53 
24.16 
Supervening legislation 
53 
24.17 
Confidentiality 
53 
24.18 
Anti-money laundering and sanctions 
54 
24.19 
Complaints 
54 
25 
Statements and records 
54 
25.1 
Transaction records 
54 
25.2 
Reporting mistakes 
54 
25.3 
Reversals 
55 
26 
Notices and communications 
55 
26.1 
Notices and electronic delivery 
55 
26.2 
Delivery 
55 
26.3 
Digital signatures 
55 
26.4 
Electronic contracts 
56 
26.5 
Client constitutes more than one person 
56 
26.6 
Recording of communications 
56 
26.7 
Records 
56 
26.8 
Governing law 
56 
26.9 
Submission to arbitration 
57 
26.10 
Serving documents 
57 
Annex I 
Risk disclosure statement 
58 
Annex II 
Sub-Account Terms and Conditions 
66 
Annex III 
USD Deposits and USDC Withdrawals 
73 

6 
 
Exchange Terms and Conditions 
 
Part 1 About this document and our relationship 
 
1 
Definitions 
1.1 
Defined terms 
The following terms have the following meanings, unless the contrary intention appears. 
 
Account means an account that is established by Crypto.com in your name for the 
purposes of using the Exchange, which is made available through the Website, App 
and/or other means as determined by Crypto.com in its sole discretion. It includes the 
Spot Wallet or any other virtual asset wallet(s) established by Crypto.com to trade 
Virtual Assets or provide specific services under this Agreement. 
 
Advanced Order means any Order type made available on the Website and/or App 
from time to time that is not a Maker Order, Market Order or a Limit Order. 
 
Agreement means the agreement between Crypto.com and you that is made up of the 
following documents: 
 
(a) 
These Exchange Terms and Conditions. 
 
(b) 
Your Application. 
 
(c) 
Any Confirmations to which you are party. 
 
(d) 
Any document or part of the Website and/or App that sets out the fees and 
Costs that may apply to the Exchange. 
 
(e) 
The Exchange FAQs. 
 
(f) 
Any Addendum with respect to the suite of services (other than your use of the 
Exchange and/or the Account) offered through the Exchange. 
 
(g) 
Any other rules, notifications, guidelines, terms, agreement or other document 
designated by us to form part of the Agreement. 
 
Agreed Communication Method means: 
 
(a) 
the Website; 
 
(b) 
App; and 
 
(c) 
any other communication method as notified by Crypto.com to you as another 
Agreed Communication Method, or otherwise in writing, as being appropriate 
for submitting Orders. 
 
Airdrop means a distributed or attempted distribution where an address that holds a 
Virtual Asset receives or is allocated a certain amount of the same or another Virtual 
Asset. 
 
AML/CTF Requirements mean any Applicable Law pertaining to money laundering, 
terrorism financing, bribery, corruption, tax evasion, fraud, the trafficking of arms, drugs, 
humans or wildlife, slavery, proliferation of weapons of mass destruction, or Sanctions. 
 
App means the mobile application software developed, owned, and made available by 
Crypto.com which allow you to access one or more of the services under this 
Agreement. 
 
Application means an: 

7 
 
 
(a) 
application to use the Exchange; and 
(b) 
application for an Account, 
 
in the form specified by Crypto.com through an Agreed Communication Method. 
 
Applicable Law means any applicable common law, principles of equity, and laws 
made by a government or relevant authority or judicial body, including regulations, 
rules, decrees, court judgments, office directives, requests, policies, codes, circulars, 
guidelines or other instruments (whether or not having the force of law), and 
consolidations, amendments, re-enactments or replacements of any of them from time 
to time. 
 
Authorised Person means any person that you (as a corporate client) authorise (either 
alone or collectively) and Crypto.com approves to act on your behalf in giving 
Instructions, operating your Account or performing any other act in connection with the 
Agreement. 
 
Available Jurisdiction means a jurisdiction which is stated here, where the Exchange 
is available for service. 
 
Base Asset means the first Virtual Asset stated in a Trading Pair. 
 
Business Day means a day that is not a Saturday, Sunday, other general holiday (as 
defined in the General Holidays Ordinance (Cap. 149 of the Laws of Hong Kong)), or 
day on which a tropical cyclone No. 8 or above or a "black" rainstorm warning is hoisted 
in Hong Kong at any time between 9:00 am and 5:00 pm and, if hoisted before 11:59 
am on that day, is not lifted before 12:00pm on that day. 
 
Confirmation means a trade confirmation (or similar) relating to an Executed Order. 
 
Control of a person includes the power to directly or indirectly: 
 
(a) 
determine the management or policies of the person; 
 
(b) 
control the membership of the board or other governing body of the person; or 
 
(c) 
control the casting of more than one half of the maximum number of votes that 
may be cast at a general meeting of the person, 
 
regardless of whether the power is in writing or not, enforceable or unenforceable, 
expressed or implied, formal or informal or arises by means of trusts, agreements, 
arrangements, understandings, practices or otherwise. 
 
Controller of a person means the person that has the power to Control that person. 
 
Costs include costs, fees, charges, disbursements and/or expenses, including those 
arising in connection with: 
 
(a) 
Virtual Asset networks or blockchains underlying a Virtual Asset; and 
 
(b) 
engagement of third-party service providers (on a full indemnity basis) including 
legal advisers, trustees, or any agent, delegate nominee or custodian 
appointed by us. 
 
Counter Asset means the second Virtual Asset stated in a Trading Pair. 
 
Crypto.com means CRO DAX Limited, unless you reside in Canada, in which case 
Crypto.com means Foris DAX, Inc. 
 
Crypto.com Group means Crypto.com and each Crypto.com Group Member. 
 
Crypto.com Group Member means Crypto.com, and any person, entity or company 
that (directly or indirectly through one or more intermediaries), is in Control of 

8 
 
Crypto.com, is Controlled by Crypto.com, or is under common Control with Crypto.com. 
 
Deceptive Activity occurs where a person, directly or indirectly, in a transaction 
involving any Virtual Asset:  
 
(a) 
employs any device, scheme or artifice with intent to defraud or deceive; 
or 
 
(b) 
engages in any act, practice or course of business which is fraudulent or 
deceptive, or would operate as a fraud or deception. 
 
Dispute includes any dispute, controversy, difference or claim arising out of or in 
connection with the Agreement or the subject matter of the Agreement, including any 
question concerning its formation, validity, interpretation, performance, breach and 
termination. 
 
Eligible Virtual Asset means a Virtual Asset that: 
 
(a) 
has not been associated with a wallet address that is or has been blacklisted or 
otherwise identified by a Government Agency or relevant authority as being 
related to a breach or potential breach of the AML/CTF Requirements or 
Financial Crime Regulation; 
 
(b) 
is not otherwise associated with suspicious or illicit activities, including the dark 
web or ransomware cases; or 
 
(c) 
is otherwise available for trading on the Website and/or App, 
 
in each case, as determined by Crypto.com in its sole discretion, having regard to 
Applicable Law, Crypto.com’s internal policies and any other relevant considerations. 
 
Enabled Device means the mobile device or other device successfully registered by 
you for the use in connection with the App, and services under this Agreement. 
 
Encumbrance means any: 
 
(a) 
security for the payment of money or performance of obligations, including a 
mortgage, charge, lien, pledge, trust, power or title retention or flawed deposit 
arrangement; 
 
(b) 
right, interest or arrangement which has the effect of giving another person a 
preference, priority or advantage over creditors including any right of set-off; 
 
(c) 
right that a person (other than the owner) has to remove something from land 
(known as a profit à prendre), easement, public right of way, restrictive or 
positive covenant, lease, or licence to use or occupy; or 
 
(d) 
third party right or interest or any right arising as a consequence of the 
enforcement of a judgment, 
 
or any agreement to create any of them or allow them to exist. 
 
Exchange means the exchange that is operated by Crypto.com in accordance with the 
Agreement. 
 
Exchange FAQs means the applicable “Exchange FAQs” published on the Website by 
Crypto.com. 
 
Exchange Materials means the Trading Tools, marketing information and other 
materials available on or via the Exchange. 
 
Exchange Terms and Conditions or Terms means this document. 
 
Event of Default means any event specified in these Exchange Terms and Conditions 

9 
 
as giving rise to the right of Crypto.com to terminate the Agreement immediately by 
notice. 
 
Execution means the matching of two Orders, and “Executed” and “Executed 
Orders” are to be interpreted accordingly.  
 
False or Misleading Information Disclosure occurs when a person: 
 
(a) 
discloses, circulates or disseminates; 
 
(b) 
authorises or is concerned in the disclosure, circulation or dissemination of, 
information that is likely to: 
(i) 
induce another person to trade Assets; 
 
(ii) 
induce the trading of Assets by another person; or 
 
(iii) 
maintain, increase, reduce or stabilise the price of Assets, 
 
where: 
 
(A) 
the information is false or misleading as to a material fact, or is 
false or misleading through the omission of a material fact; 
and 
 
(B) 
the person knows that, or is reckless or negligent as to 
whether, the information is false or misleading as to a material 
fact, or is false or misleading through the omission of a 
material fact. 
 
False Trading occurs when a person does anything or causes anything, intentionally, 
negligently or recklessly, that has the effect, or is likely to have the effect of: 
 
(a) 
creating a false or misleading appearance of active trading in an Asset; or 
 
(b) 
creating an artificial price, or maintaining the price at a level that is an artificial 
price, for an Asset. 
 
Fiat Currency means any asset that is: 
 
(a) 
legal tender in a country or territory; and 
 
(b) 
customarily used and accepted as a medium of exchange in its country or 
territory of issue; 
 
in each case as determined by us. 
 
Financial Crime Regulation means any Applicable Law, internal policy or regulatory 
requirement pertaining to money laundering, terrorism financing, bribery, corruption, 
Tax evasion, fraud, the trafficking of arms, drugs, humans or wildlife, slavery, 
proliferation of weapons of mass destruction, or evasion of sanctions. A reference to a 
violation of Financial Crime Regulation includes any acts or attempts to circumvent or 
violate any Applicable Laws relating to Financial Crime Regulation. 
 
Force Majeure Event means any event that is beyond our control and prevents us or 
delays us from performing our obligations under the Agreement, including: acts of God 
(including earthquake, cyclone, fire, explosion, flood, landslide, lightning, storm, 
tempest, pandemic, drought or meteor); 
 
(a) 
acts of war and terrorism, declared or undeclared (including invasion, act of a 
foreign enemy, hostilities between nations, civil insurrection or militarily 
usurped power); 
 

10 
 
(b) 
civil disorder (including any act of a public enemy, sabotage, malicious 
damage, terrorism or civil unrest); 
 
(c) 
embargoes (including confiscation, nationalisation, requisition, expropriation, 
prohibition, restraint or damage to property by or under the order of any 
government or government authority); 
 
(d) 
natural disasters; 
 
(e) 
unnatural disasters (including ionising radiation or contamination by 
radioactivity from any nuclear waste or from combustion of nuclear fuel); 
 
(f) 
labour disputes (including strikes, blockades, lock out or other industrial 
disputes); 
 
(g) 
failure in the internet, communications networks and facilities, or other 
infrastructure, systems, operations or of equipment relevant to the provision or 
use of the Exchange; 
 
(h) 
data breaches or data-processing failures; or 
 
(i) 
adoption of or any change in Applicable Law, or the promulgation of or any 
change in the interpretation in Applicable Law by any relevant Government 
Agency, or the public statement or action by any Government Agency or its 
official or representative thereof acting in an official capacity. 
 
Fork means changes in operating rules of the underlying protocols of a Virtual Asset 
that may result in: 
 
(a) 
more than one version of that Virtual Asset;  
 
(b) 
material  changes in the value, function, and/or the name of a Virtual Asset and/or 
 
(c) 
Crypto.com holding an amount (which may be an identical amount) of Virtual 
Assets associated with each forked network, 
 
in each case as determined by us in our sole discretion.  
 
Government Agency means any government, semi-governmental, administrative, 
fiscal, judicial or quasi-judicial body, department, commission, authority, tribunal, 
agency or entity. 
 
HKIAC means the Hong Kong International Arbitration Centre. 
 
Hong Kong means the Hong Kong Special Administrative Region of the People’s 
Republic of China. 
 
Infrastructure Participant means trading venues and other financial market 
infrastructures that facilitate the clearing, settlement, and recording of transactions 
relating to Virtual Assets. 
 
Inside Information means, in relation to an Issuer, specific information that is: 
 
(a) 
about: 
 
(i) 
the Issuer; 
 
(ii) 
a Controller or Senior Manager of the Issuer; or 
 
(iii) 
the Virtual Assets of the Issuer; and 
 
(b) 
not generally known to the persons who are accustomed or would be likely to 
deal in the Virtual Assets of the Issuer but would if generally known to them be 
likely to materially affect the value of the Virtual Assets. 

11 
 
 
Insider Dealing occurs when a person who has information which that person knows is 
Inside Information in relation to an Issuer: 
 
(a) 
deals in a Virtual Asset that is issued by that Issuer; 
(b) 
counsels or procures another person to deal in any Virtual Asset that is issued 
by that Issuer; or 
 
(c) 
discloses the Inside Information, directly or indirectly, to another person. 
 
A person is Insolvent if it: 
 
(a) 
makes a general arrangement or composition with or for the benefit of its 
creditors; 
 
(b) 
institutes or has instituted against it any voluntary or involuntary proceeding 
seeking relief under any insolvency, bankruptcy or other law affecting creditors’ 
rights, or, has a winding-up or liquidation petition presented against it and such 
proceeding or petition: 
 
(i) 
results in a judgment of insolvency or bankruptcy liquidation of the 
person or the entry of an order for relief or winding-up or liquidation; or 
 
(ii) 
is not dismissed, discharged, stayed or restrained in each case within 
15 days of the institution or petition (as the case may be); 
 
(d) 
is dissolved other than pursuant to a consolidation, amalgamation or merger; 
 
(e) 
is unable to pay its debts as they become due or admits in writing of its inability 
to pay its debts as they become due; 
 
(f) 
seeks or becomes subject to the appointment of an administrator, liquidator, 
receiver, trustee or other similar official for it or for all or substantially all of its 
assets; 
 
(g) 
causes or is subject to any event with respect to it which, under Applicable 
Law, has an effect analogous to any of the events specified in paragraphs (a) 
to (e); or 
 
(h) 
takes any action in furtherance of or indicating its consent to any of the events 
specified in paragraphs (a) to (e). 
 
Issuer means any person that issues a Virtual Asset. For the avoidance of doubt, a 
Virtual Asset is not required to have an Issuer. 
 
Instruction means an instruction from you to Crypto.com in relation to the Exchange, 
your Account or any services under this Agreement. 
 
Jailbroken, as applicable to the device in question: 
 
(a) 
means a device that has been freed from the restrictions imposed on it by the 
mobile service provider and/or the phone manufacturer without their approval, 
as applicable; and/or 
 
(b) 
has the meaning set out in the Exchange FAQs. 
 
Limit Order means an Order that is Executed at the price specified in that Order. 
 
Loss includes any direct, indirect or consequential loss, damage, expense, demand, 
claims, liabilities, judgments, fines, penalties (whether civil, criminal or other) and 
amounts paid or payable in settlement, including, without limitation, all interest, 
assessments and other charges paid or payable in connection with or in respect of any 
of the foregoing and Costs of any kind. 
 

12 
 
Market Manipulation occurs when a person: 
 
(a) 
enters into or carries out, directly or indirectly, two or more transactions in 
Assets that by themselves or in conjunction with any other transaction 
increase, or are likely to increase, the price of any Assets, with the 
intention of inducing another person to buy, or to refrain from 
selling, those Assets; 
 
(b) 
a person enters into or carries out, directly or indirectly, two or more 
transactions in Assets that by themselves or in conjunction with any other 
transaction reduce, or are likely to reduce, the price of any Assets, with the 
intention of inducing another person to sell, or to refrain from buying, those 
Assets; or 
 
(c) 
a person enters into or carries out, directly or indirectly, two or more 
transactions in Assets that by themselves or in conjunction with any other 
transaction maintain or stabilise, or are likely to maintain or stabilise, the price 
of any Assets, with the intention of inducing another person to trade, or to 
refrain from trading, those Assets. 
 
Market Misconduct means: 
 
(a) 
Insider Dealing; 
 
(b) 
False Trading; 
 
(c) 
Price Rigging; 
 
(d) 
Prohibited Transaction Disclosure; 
 
(e) 
False or Misleading Information Disclosure; 
 
(f) 
Market Manipulation; or 
 
(g) 
Deceptive Activity, 
 
and includes attempting to engage in, or assisting, counselling or procuring another 
person to engage in, any of the conduct referred to in paragraphs (a) to (g). 
 
Maker Order means an Order that will not immediately be Executed against another 
Order upon submission to the Exchange. 
 
Market Order means an Order that is Executed at the best available price that is 
currently available for the relevant Trading Pair on the Exchange. 
 
MFA means multi-factor authentication.    
 
Mis-execution occurs when an Order is Executed otherwise than in accordance with 
the Order. 
 
Network Event in relation to a Virtual Asset means: 
 
(a) 
a Fork, Airdrop or other event which results in the generation of new or 
alternate Virtual Assets from an existing Virtual Asset, and which creates rights 
of an existing Virtual Asset holder to receive or otherwise control the newly 
created Virtual Assets immediately after the Network Event; or 
 
(b) 
any event in respect of any protocol underlying a Virtual Asset, which is 
exogenous to us, and results in loss of control or ownership of Virtual Assets 
held by Crypto.com or you, including any consensus by a relevant network 
protocol to fail to honour or record an Executed Order on the network, or to 
revert any Executed Order previously honoured or recorded on the network. 
 
Network Participant means a person or entity who has the ability to cause the 

13 
 
happening of a Network Event, including any group of persons or entities acting in 
concert. 
 
Order means an Instruction to trade a specified quantity of a Base Asset for a specified 
price stated in the Counter Asset on the Exchange. 
 
Order Matching Engine means, collectively, Crypto.com’s systems for Execution. 
 
Price Rigging occurs when a person enters into or carries out: 
 
(a) 
any transaction of sale or purchase of an Asset that does not involve a change 
in the beneficial ownership of that Asset; or 
 
(b) 
any fictitious or artificial transaction or device, whether intentionally or 
recklessly, 
 
and the conduct has the effect of maintaining, increasing, reducing, stabilising, or 
causing fluctuations in the price of a Virtual Asset. 
 
Prohibited Transaction means any transaction that involves Market Misconduct. 
 
Prohibited Transaction Disclosure occurs when a person: 
 
(a) 
discloses; 
 
(b) 
circulates; 
 
(c) 
disseminates; 
 
(d) 
authorises; or 
 
(e) 
is concerned in the disclosure, circulation or dissemination of, 
information to the effect that the price of Virtual Assets: 
(i) 
will be maintained, increased, reduced or stabilised; or 
 
(ii) 
is likely to be maintained, increased, reduced or stabilised, 
 
because of a Prohibited Transaction relating to those Virtual Assets, if that person, or 
an associate of that person: 
 
(A) 
has entered into or carried out, directly or indirectly, a 
Prohibited Transaction; or 
 
(B) 
has received, or expects to receive, directly or indirectly, a 
benefit as a result of the disclosure, circulation or 
dissemination of the information. 
 
Proscribed Address means: 
 
(a) 
any blockchain address that appears in a list of addresses with which dealings 
are proscribed by the United Nations or another Government Agency or 
relevant authority under Applicable Law, or is part of a group of addresses that 
appears in such a list; and 
 
(b) 
without limiting the generality of this definition, an address stated on the United 
States of America Department of Treasury’s Specially Designated Nationals 
list. 
 
Proscribed Person means a person who appears to Crypto.com to: 
 
(a) 
be in breach of any AML/CTF Requirements of any jurisdiction; 
 

14 
 
(b) 
appear in a list of persons with whom dealings are proscribed by the United 
Nations or another Government Agency or a regulatory authority under 
Applicable Law; or 
 
(c) 
act on behalf, or for the benefit of, any person described in paragraph (a) or (b). 
Sanctions means any economic sanctions laws, regulations, embargoes or restrictive 
measures imposed by the United Nations Security Council and/or Hong Kong, the 
Cayman Islands, the United States of America, the United Kingdom of Great Britain and 
Northern Ireland, the European Union or its member states, or by any other Available 
Jurisdiction. 
 
Self-Execution means that in respect of any Executed Orders, the same person has 
provided both the Taker Order and the Maker Orders. 
 
Senior Management of a person means the managing director, the board of directors 
and the chief executive officer, as well as all other personnel who are in a position of 
authority over that person’s business decisions, or who have significant influence or 
control over that person, and “Senior Manager” is to be interpreted accordingly. 
 
Spot Wallet means each virtual asset wallet provided to you by Crypto.com upon 
opening an Account for the purpose of trading under these Exchange Terms and 
Conditions. 
 
Taker Order means an Order that will be immediately Executed against another Order 
upon submission to the Exchange. 
 
Taxes means taxes, levies, imposts, charges and duties imposed by any Government 
Agency (including stamp and transaction duties) together with any related interest, 
penalties, fines and expenses in connection with them, except if imposed on, or 
calculated having regard to, the overall net income of Crypto.com. 
 
Trade Engine means, collectively, Crypto.com’s systems for settling Executed Orders 
by transferring the relevant Virtual Assets between the relevant Accounts. 
 
Trading Hours means the times during which the Exchange is available, as notified via 
an Agreed Communication Method or otherwise in writing by Crypto.com. 
 
Trading Tools means the applications (including any application programming 
interface), algorithms, software (including any files, images, tables and data 
incorporated in or generated by the software and data accompanying the software), 
interfaces or code that Crypto.com may provide to you for using the Exchange. It 
includes the Website and the App and any related specific applications, algorithms, 
software, interfaces and codes. 
 
Trading Pair means the combination of a Base Asset and a Counter Asset that is 
offered for trading on the Exchange. 
 
 
Virtual Asset means any asset that is: 
 
(a) 
expressed as a unit; 
 
(b) 
capable of being transferred, stored and traded on a peer-to-peer basis, with 
or without conditions or limitations; and 
 
(c) 
approved by Crypto.com from time to time for use in connection with the 
Exchange. 
 
Virtual Assets do not include Fiat Currencies. For the avoidance of doubt, 
any Virtual Asset that: 
(i) 
is transferred on any additional layer on top of a blockchain relating to 
another Virtual Asset or any side chain; or 

15 
 
 
(ii) 
is a derivative of another Virtual Asset, has enhanced features or 
functionality that supplements or interacts with another Virtual Asset, 
 
is to be treated as a distinct Virtual Asset from such other Virtual Asset and its use in 
connection with the Services will be subject to approval by Crypto.com. 
 
Unauthorised Transaction means an Instruction that is not authorised by you. For the 
avoidance of doubt, an Instruction that is authorised and/or initiated by you as a result of 
mistake, duress, fraud, misrepresentation, inducement etc shall not constitute an 
Unauthorised Transaction. 
 
Website means www.crypto.com/exchange. 
 

16 
 
 
2 
Interpretation 
2.1 
Rules of interpretation 
Unless the contrary intention appears, a reference in the Agreement to: 
 
(a) 
any reference to a Virtual Asset includes any part or fraction thereof; 
 
(b) 
a reference to anything (including an amount) is a reference to the whole and 
each part of it; 
 
(c) 
labels used for definitions are for convenience only and do not affect 
interpretation; 
 
(d) 
a document (including these Exchange Terms and Conditions) includes any 
variation or replacement of it; 
 
(e) 
a reference to a document includes any document that is ancillary to that 
document, or any agreement or other legally enforceable arrangement created 
by that or under that document; 
 
(f) 
a clause, Part, annexure or schedule is a reference to a clause in, Part of, or 
annexure or schedule to, these Exchange Terms and Conditions; 
 
(g) 
a statute, ordinance, code or other law includes regulations and other 
instruments under it and consolidations, amendments, re-enactments or 
replacements of any of them; 
 
(h) 
the singular includes the plural and vice versa; 
 
(i) 
the word “person” includes an individual, a firm, a body corporate, a 
partnership, a joint venture, an unincorporated body or association, or any 
Government Agency; 
 
(j) 
a particular person includes a reference to the person’s executors, 
administrators, successors, substitutes (including persons taking by novation) 
and assigns; 
 
(k) 
an agreement, representation or warranty in favour of two or more persons is 
for the benefit of them jointly and each of them individually; 
 
(l) 
an agreement, representation or warranty by two or more persons binds them 
jointly and each of them individually; 
 
(m) 
a group of persons or things is a reference to any two or more of them jointly 
and to each of them individually; 
 
(n) 
a period of time dating from a given day or the day of an act or event, is to be 
calculated exclusive of that day; 
 
(o) 
unless stated otherwise in writing by Crypto.com, a day is to be interpreted as 
the period of time commencing at midnight and ending 24 hours later; 
 
(p) 
the words “include”, “including”, “for example” or “such as” when introducing an 
example, does not limit the meaning of the words to which the example relates 
to that example or examples of a similar kind; 
 
(q) 
the word “blockchain” includes any other form of distributed ledger technology; 
 
(r) 
a reference to “law” includes common law, principles of equity and legislation 
(including regulations, rules, by-laws, ordinances and proclamations) and 

17 
 
includes any consolidations, amendments, re-enactments or replacements of 
any of them; 
 
(s) 
a reference to “regulation” includes legislation and instruments of a legislative 
character under legislation (such as regulations, rules, by-laws, ordinances, 
directives and proclamations) as well as instruments or orders issued or 
endorsed by the SFC or government or regulatory authorities and any 
licensing, registration or approval requirements under any of these; 
 
(t) 
a reference to "in writing" means in legible form and capable of reproduction on 
paper, and includes electronic communication; 
 
(u) 
a reference to “material” includes the ability to affect the outcome of a decision 
or application; 
 
(v) 
time is a reference to Hong Kong time; 
 
(w) 
“property” or “asset” includes any present or future, real or personal, tangible or 
intangible property, asset or undertaking and any right, interest or benefit under 
or arising from it; and 
 
(x) 
any thing (including any amount or Service) includes each part and/or feature 
of it. 
 
2.2 
Next day 
If an act specified in the Agreement is to be done by a party on or by a given day is 
done after 5.30pm on that day, it is taken to be done on the next day. 
 
2.3 
Next Business Day 
If an event specified in the Agreement must occur on a stipulated day which is not a 
Business Day, then the stipulated day will be taken to be the next Business Day. 
 
2.4 
Headings 
Headings (including those in brackets at the beginning of paragraphs) are for 
convenience only and do not affect the interpretation of the Agreement. 
 
2.5 
Inconsistency 
Subject to the application of any mandatory provisions of any Applicable Law, if there is 
any inconsistency between: 
 
(a) 
the English version and any other language version of any part of the 
Agreement, the English version prevails; 
 
(b) 
the Application and any other terms of the Agreement, the other terms prevail; 
 
(c) 
these Exchange Terms and Conditions and any specific terms applicable to a 
particular service that forms part of the Agreement, or to a particular 
jurisdiction, the specific terms prevail; 
 
(d) 
these Exchange Terms and Conditions and the Exchange FAQs, these 
Exchange Terms and Conditions prevail; 
 
(e) 
a Confirmation and any other terms of the Agreement, the Confirmation 
prevails for the relevant Executed Order; or 
 
(f) 
the Agreement and any direction, decision, requirement or other rule issued by 
us in connection with the Exchange, the latter in time prevails, 
 
(g) 
in each case, to the extent of the inconsistency, and unless otherwise specified 
by us in writing. 

18 
 
2.6 
Pronoun usage 
In these Exchange Terms and Conditions: 
 
(a) 
“you” or “your” refers to: 
 
(i) 
the person agreeing to these Exchange Terms and Conditions; and 
 
(ii) 
where the context permits, includes any Authorised Person of that 
person; and 
 
(b) 
“we” or “us” refers to Crypto.com. 
 
3 
About this document and our Agreement 
3.1 
The Exchange Terms and Conditions 
(a) 
These Exchange Terms and Conditions are issued by Crypto.com. 
 
(b) 
These Exchange Terms and Conditions set out the terms and conditions that 
apply to your use of: 
 
(i) 
the Exchange; and 
 
(ii) 
your Account. 
 
3.2 
The Agreement 
(a) 
The terms of the Agreement apply to you and to any Authorised Person. 
 
(b) 
If you or an Authorised Person do not agree with terms of the Agreement, you 
or the Authorised Person shall not use the Exchange or access your Account. 
 
(c) 
You are responsible for ensuring that each Authorised Person complies with 
the Agreement and for anything an Authorised Person does in connection with 
the Agreement. 
 
(d) 
You must ensure that each Authorised Person is given a copy of the 
Agreement and any privacy notice issued by us from time to time. 
 
(e) 
The Exchange FAQs may be amended or varied by us from time to time 
through an Agreed Communication Method. The updated Exchange FAQs will 
apply from when they are published. Please ensure you always check the 
latest published version. Crypto.com may revise other terms of the Agreement 
in accordance with clause 15. 
 
3.3 
Single agreement 
Each Order is submitted by you, and all transactions are entered into, in reliance on the 
fact that the Agreement forms a single agreement between you and us and neither you 
nor us would otherwise enter into any transactions. 
 
3.4 
Our relationship: no fiduciary duties or other roles 
You acknowledge that none of: 
 
(a) 
the relationship between you and us; 
 
(b) 
the activities contemplated by the Agreement; or 
 
(c) 
any other matter, 
 
gives rise to any fiduciary, trustee or equitable duties on our part in your favour, even 
where we have better knowledge of the market generally or of any particular Order. In 
particular, there are no duties that would oblige us to accept responsibilities more 

19 
 
extensive than those set out in the Agreement or which prevent or hinder us in carrying 
out any of the activities contemplated by the Agreement. For example, we do not provide 
advice of any kind as a service under the Agreement and we do not act as your adviser 
in relation to any aspect of your use of the Exchange or Virtual Asset transactions 
generally. 
 
3.5 
Questions 
If you have any questions about the Agreement, you should obtain appropriate , 
independent professional advice. 

20 
 
Exchange Terms and Conditions 
 
Part 2 Accounts, Instructions and payments 
 
4 
Accounts 
4.1 
Application 
(a) 
If you are a new user and want to use the Exchange, you must: 
 
(i) 
make an Application; and 
 
(ii) 
provide such information as we reasonably request. The 
information that you provide must be complete, accurate and up- 
to-date. 
 
(b) 
Different eligibility criteria may apply between applicants. We may 
refuse your Application for any reason. Unless required by Applicable 
Law, we do not need to give reasons for refusing or accepting an 
Application. 
 
(c) 
If you are an existing user of any Crypto.com Group’s services and 
want to use the Exchange, you agree that the             relevant entity may 
share with us the onboarding documents you provided previously for 
the Application. 
 
(d) 
If we approve your Application: 
 
(i) 
the terms on which you may use the Exchange and your 
Account are set out in the Agreement; 
 
(ii) 
we may grant to you a non-exclusive, non-sub-licensable 
(except as permitted within these Terms, to Authorised Persons 
under clause 4.7), non-transferable personal right to, use the 
Exchange and your Account to trade Virtual Assets; and 
 
(iii) 
you may only use the Exchange, an Account, an Agreed 
Communication Method and Exchange Materials for your own 
purposes. 
 
(e) 
If you are a resident of a particular Available Jurisdiction, or have a 
relevant connection to a particular jurisdiction, additional terms and 
conditions may apply as notified by us at any time. 
 
(f) 
A reference to “terms and conditions” in forms, statements, brochures 
and other documents we provide is a reference to the relevant terms 
contained in the Agreement. 
 
4.2 
Establishing an Account 
(a) 
We may open an Account in your name following receipt of an 
Application in accordance with paragraph 4.1(a). 
 
(b) 
We have the sole discretion as to the opening, operation and closure of 
an Account or any wallet that forms part of your Account. Without 
limiting the terms of the Agreement, we may, at any time, without liability: 
 
(i) 
vary, suspend or close an Account or wallet; 
 
(ii) 
specify or vary the scope and extent of an Account or wallet and 
the Exchange; 

21 
 
(iii) 
prescribe the specific Exchange (including any specific Virtual 
Assets) supported in respect of an Account; 
 
(iv) 
set or vary any limit regarding an Account or wallet; or 
 
(v) 
restrict or impose conditions or limits on an Account or wallet. 
 
(c) 
Subject to our discretion and operational requirements, you may not hold 
more than one Account. 
 
(d) 
All Accounts are established and maintained by us for the sole purpose 
of providing the Exchange and recording relevant Virtual Asset 
movements. In no circumstances should an Account be interpreted as a 
banking or custody service, or a stored value facility, of any kind. 
 
(e) 
We may open and provide one or more sub-accounts in your name 
following an application from you in accordance with, and subject to, the 
terms described in Annex II to these Exchange Terms and Conditions. 
 
4.3 
Account requirements 
In addition to any other requirements that we may impose in respect of your 
Account from time to time, you must, promptly: 
 
(a) 
supply such information, documentation and authorisation as requested 
by us in order for us to carry out all necessary “know your customer” 
checks and AML/CTF Requirements and comply with all Applicable Law; 
and 
 
(b) 
notify us in writing of any change in any information, documentation or 
authorisation provided to us, and submit appropriate supporting 
information and/or documents relating to such change. 
 
We reserve the right in our absolute discretion to refuse any Application, or the 
designation of any person to operate the Account, and we may not give you any 
reasons for that refusal. 
 
4.4 
Account details and access 
(a) 
We may issue you with a user name and password, or other appropriate 
log-in details or access method for your Account. 
 
(b) 
You are responsible for keeping your log-in details or access method 
confidential so that your Account cannot be accessed or used without 
your permission. 
 
(c) 
You must comply with any specifications that we make in relation to your 
use of the Exchange and an Agreed Communication Method. This 
includes any authentication and other security procedures. 
 
4.5 
Account operations 
(a) 
Without limiting our other rights or obligations under the Agreement, and 
subject to Applicable Law: 
 
(i) 
you may transfer Virtual Assets to us in connection with the 
Exchange, in accordance with the instructions provided through 
an Agreed Communication Method; 
 
(ii) 
we will record, in your Account, any amounts of Virtual Assets 
received by us from you in connection with the Exchange; 

22 
 
(iii) 
we may deduct from your Account and pay, whether to us or 
otherwise: 
 
(A) 
any fees and Costs; and 
 
(B) 
any payments required in respect of an Executed Order; 
and 
 
(iv) 
your may transfer Virtual Assets within any wallets associated 
with your Account. 
 
(b) 
Only Eligible Virtual Assets are permitted for use in connection with your 
Account and Exchange. We retain sole discretion to determine when 
and if a Virtual Asset is an Eligible Virtual Asset, and you acknowledge 
and understand that such determination may take significant time, and 
that we are under no obligation to provide you with any reasons in 
respect of any determination. If you transfer any Virtual Assets that are 
not Eligible Virtual Assets, such Virtual Assets may be permanently lost. 
 
(c) 
You must not transfer: 
 
(i) 
Virtual Assets to us unless: 
 
(A) 
you are the lawful, legal and beneficial owner of such 
Virtual Assets; 
 
(B) 
you have the absolute right to sell, assign, convey, 
transfer and deliver the Virtual Assets; and 
 
(C) 
the Virtual Assets are free of any Encumbrance; and 
 
(ii) 
anything to us other than Virtual Assets. 
 
(d) 
We may make payments from your Account without any express 
instructions from you, and you authorise us to make such payments in 
accordance with clauses 5 and 7. 
 
(e) 
You may request us to transfer Virtual Asset recorded in your Spot 
Wallet to an external digital address that is compatible with the relevant 
Virtual Asset and that is controlled by you, in accordance with the 
instructions provided through an Agreed Communication Method, and 
subject always to (i) our discretion to accept or reject Instructions (ii) 
our assessment that the external digital address is not a Proscribed 
Address. 
 
(f) 
It is your responsibility to ensure that you provide us with the correct 
digital address details. For example, if you provide us with incorrect 
digital address details, or if you are unable to access the digital address 
provided, your Virtual Assets may be permanently lost and we take no 
responsibility or liability whatsoever for such losses incurred by you. 
 
4.6 
Completion of Virtual Asset transfers 
(a) 
A transfer of Virtual Assets from an Account is not complete until 
confirmed as complete by Crypto.com. 
 
(b) 
A transfer of Virtual Assets that is pending will be designated as a 
pending transaction in the Account. The balance of the Account will also 
show a debit of the Virtual Assets having been made. 
 
4.7 
Account operating authority – Authorised Persons 
(a) 
Before appointing an Authorised Person, you must give us account 
operating authority details for that Authorised Person. 

23 
 
(b) 
We will act on, and in accordance with, the account operating authority 
until you vary (by removing or adding Authorised Persons) or cancel it. 
 
(c) 
If you want to vary the account operating authority by changing either the 
Authorised Persons or the method of operation, or cancel the authority, 
you must give instructions in writing to us. On receipt of the instructions, 
we will vary or cancel the authority. The variation or cancellation 
becomes effective within a reasonable time after we accept your 
instructions and we will notify you once the variation or cancellation is 
effective and its effective date. If there is more than one account holder: 
 
(i) 
all of you must authorise adding an additional person as an 
Authorised Person; and 
 
(ii) 
any of you may cancel an additional person’s authority to be an 
Authorised Person. 
 
(d) 
We are entitled to rely on any Instructions and/or (other) instructions 
given or purported to be given by an Authorised Person in accordance 
with the authority. 
 
5 
Custodial arrangements 
5.1 
Holding of Virtual Assets 
(a) 
Any Virtual Assets in your Account, or purchased by us on your behalf, 
and held by us for safekeeping may be held: 
 
(i) 
by us; or 
 
(ii) 
by any other institution engaged by us which provides services 
for the custody  of Virtual Assets. 
 
(b) 
You understand and accept that: 
 
(i) 
your Virtual Assets held by us under this clause 5.1 do not enjoy 
the same protections as are available in respect of traditional 
deposits and financial products; 
 
(ii) 
we are under no duty to return to you the Virtual Assets 
originally delivered to, or otherwise held by, us, but where 
necessary we will return assets of an identical type, and to the 
same nominal value, of the relevant Virtual Assets to you; and 
 
(iii) 
we may deposit, transfer, lend, pledge, repledge or otherwise 
deal with your Virtual Assets if: 
 
(A) 
such action is for the Execution of an Order; 
 
(B) 
such action is for the settlement of any amount owing 
under a service provided under this Agreement, or any 
Costs owed by you to us or Crypto.com Group in 
respect of the Exchange; or 
 
(C) 
otherwise in accordance with your Instructions, subject 
to Applicable Law. 
 
5.2 
Benefits arising for the Virtual Assets 
If we receive any interest, distributions or other benefits arising from your Virtual 
Assets held by us or any other institution for you, we may or may not: 
 
(a) 
credit the relevant amount to your Account; or 

24 
 
(b) 
pay or transfer the relevant amount to you, in a manner as agreed by us, 
 
subject to Applicable Law, our internal policy, clause 21 and any other term of the 
Agreement. 
 
6 
Instructions 
6.1 
Instructions generally 
You: 
 
(a) 
authorise us to accept Instructions from you or any Authorised Person 
(appointed under clause 4.7). You confirm that each Authorised Person 
has the power to give Instructions on your behalf. You will, and will 
procure that each of your  Authorised Persons will, comply with any 
requirements we reasonably impose in relation to the Instructions and 
any Applicable Law; 
 
(b) 
agree that we may assume the authenticity of any Instructions given or 
purportedly given by you or any Authorised Person, or that any person 
claiming to be your authorised representative is in fact that person. We 
are not obliged to enquire into any of these matters; 
 
(c) 
agree we may assume the authenticity of any Instructions given or 
purportedly given by you or any Authorised Person from your Enabled 
Device, are in fact your Instructions. We are not obliged to enquire into 
any of these matters; 
 
(d) 
authorise us to act upon any Instruction that we believe to be authentic 
and valid. We may conclusively rely on the Instructions if we believe that 
the Instructions were given by you or your Authorised Person and are 
duly authorised, accurate and complete, even though this is incorrect 
and even if you send us further communications that differ in any respect 
from such Instructions; and 
 
(e) 
are responsible for ensuring the accuracy and completeness of the 
Instructions. You acknowledge and agree that once given, an Instruction 
cannot be revoked and if acted on by us, the Instruction will be binding 
on you. 
 
6.2 
Electronic Instructions and records 
To the extent applicable, you acknowledge that all Instructions given (and our 
records of those Instructions) in electronic form are original documents in writing. 
You agree not to challenge their validity, admissibility or enforceability on the 
basis that they are in electronic form. 
 
6.3 
Giving and receiving Instructions 
(a) 
You may provide Instructions through the Agreed Communication 
Methods that apply to the Exchange. 
 
(b) 
Subject to our discretion to reject any Instruction, all Instructions are only 
valid and effective if received by us within the Trading Hours on a 
Business Day. However, we do not guarantee that any of the 
Instructions will be processed even though they may have been 
received. 
 
(c) 
Instructions from you are irrevocable and you are not entitled to cancel, 
reverse or otherwise disclaim such Instructions. We are under no 
obligation to act on an Instruction to cancel or amend a previous 
Instruction from you or your Authorised Person. We may also be unable 

25 
 
to cancel or amend an unexecuted or partly executed Instruction for any 
reason. 
 
(d) 
We use our reasonable endeavours to execute the Instructions, but we 
do not guarantee that the Instructions will be wholly or partially executed 
or will be executed by a certain time. Partially exercised Instructions 
may not be cancelled or reversed on the basis that the Instructions have 
not been wholly exercised. We are not responsible for any delays due to 
a Force Majeure Event, a Network Event, market factors, our own 
verification or authorisation processes or any other reason whatsoever, 
nor for executing an Order before processing any cancellation or 
amendment that you may send to us. 
 
6.4 
Acknowledgement of Instructions 
(a) 
We agree to acknowledge your Instructions in relation to the entry into 
an Order, through the Agreed Communication Method. 
 
(b) 
If we do not acknowledge your Instructions under clause 6.4(a), that 
Instruction is deemed to not to have been received by us. 
 
6.5 
When we may refuse, cancel or reverse Instructions 
(a) 
We reserve the right at all times to refuse, cancel or reverse your 
Instructions, without giving any reason or explanation or prior notice. For 
example, we may, in addition to any other rights we may have: 
 
(i) 
decline to accept your Instructions where: 
 
(A) 
we believe that: 
 
(aa) 
the Instruction could result in a breach of any 
Applicable Law; 
 
(ab) 
a pre-condition under clause 12.4 has not be 
satisfied; 
 
(ac) 
the pre-pay requirement under clause 11.1 has 
not been met, where applicable; 
 
(ad) 
the Instruction is unclear, ambiguous or 
incomplete; or 
 
(ae) 
the Instruction involves Market Misconduct or 
would constitute a Prohibited Transaction; 
 
(B) 
you or a counterparty are prevented from completing an 
Order, or it becomes impossible or impracticable for you 
or a counterparty to complete an Order, due to a Force 
Majeure Event; 
 
(C) 
you disaffirm, disclaim, repudiate or reject, in whole or in 
part, the Agreement, any Confirmation or any Order (or 
such action is taken by an Authorised Person on your 
behalf); 
 
(D) 
in our opinion, you are in material breach of any 
provision of the Agreement; 
 
(E) 
an Event of Default has occurred; or 

26 
 
(F) 
you fail to provide any information requested by us in 
respect of an Order, or where required to do so in 
compliance with the Agreement, any Applicable Law or 
the requirement of any contract; 
 
(ii) 
where you, an Authorised Person, or a person we believe is 
connected with you, appears to be a Proscribed Person: 
 
(A) 
refuse to process or complete any Instruction, suspend 
the provision of a service to you; 
 
(B) 
refuse to allow or to facilitate any Order for you or to any 
other Proscribed Person or other person; or 
 
(C) 
terminate the Agreement; or 
 
(iii) 
decline to act where there are insufficient Eligible Virtual Assets 
in the Account to carry out the Instruction, or where the 
Instruction does not comply with any limit that applies in respect 
of your use of the Exchange. 
 
(b) 
Without limiting clause 6.5(a) or any other rights we may have under the 
Agreement, we may: 
 
(i) 
decline to act on your behalf or accept your Instructions where: 
the original Instruction has expired and is not reconfirmed at that time; 
the basis for any quotation for the relevant Virtual Asset has changed 
and the Instruction has not been reconfirmed; 
 
the Virtual Assets are the subject of a trading halt and the order has not 
been reconfirmed; or 
 
the Virtual Asset are no longer available for the purposes of the 
Exchange; or 
 
(ii) 
cancel or reverse any Instruction without contacting you where a 
Government Agency has recommended or required a 
cancellation or reversal. 
 
(c) 
If we exercise our rights under this clause 6.5 you must pay us on 
demand any Loss that we incur in relation to any action taken under that 
clause or any Applicable Law. 
 
6.6 
Risks of giving Instructions 
You acknowledge and accept the risks of giving Instructions by the Agreed 
Communication Method, including the risk of any Instructions being unauthorised 
or given by an unauthorised person, the risk that we may process Instructions 
twice if you send the same Instructions to us in different forms and the risk that 
any information sent by electronic means cannot be guaranteed to be secure or 
free from virus or delay. 
 
7 
Payments, deliveries and other obligations 
7.1 
Payment and deliveries 
(a) 
We may, acting in good faith and in a commercially reasonable manner, 
refuse to accept or make (or accept or make on such terms as it may 
determine) any transfer of a Virtual Asset from or to you and we will 
provide notice of any such refusal as soon as reasonably practicable. In 

27 
 
particular, we may refuse to facilitate any transfer of Virtual Assets, 
whether through the Trade Engine or otherwise, that are not Eligible 
Virtual Assets from you, and you cannot use any such Virtual Assets to 
settle an Executed Order. 
 
(b) 
You acknowledge and agree that if at any time there are (having regard 
to other payments debited or due to be debited) insufficient Eligible 
Virtual Assets recorded in a relevant Account or any amount owed to us, 
we may, in our absolute discretion and without any obligation to do so: 
 
(i) 
decline to execute your Instructions; and 
 
(ii) 
force-sell any Eligible Virtual Assets held by us on your behalf, 
in each case without further instruction or sanction from you. 
7.2 
Withholding 
(a) 
If any Applicable Law requires you to deduct any Tax from a payment to 
us, you must increase the amount payable so that, after making the 
deduction, we receive the amount we would have received if no 
deduction had been required. You agree to deduct the amount for the 
Tax, pay that amount to the relevant Government Agency in accordance 
with Applicable Law and give us the original receipts. 
 
(b) 
We may be required to withhold payments to you, and pass such 
amounts to a Government Agency. If at any time any relevant 
Government Agency requires us to make a deduction or withholding on 
any payment due to you, you agree to immediately reimburse us for the 
amount of any such deduction or withholding or we may recover such 
amount in accordance with clause 7.1(b) (ii). You will indemnify us 
against any Loss we suffer or incur as a result of such deduction or 
withholding. 
 
7.3 
Value added tax 
(a) 
All payments to be made by you in connection with the Agreement are 
calculated without regard to any goods and services tax, consumption 
tax, value added tax or any Tax of a similar nature. 
 
(b) 
If any of these types of Taxes are payable in connection with the 
payment, you must pay us an additional amount equal to the payment 
multiplied by the appropriate rate of Tax. You must do so at the same 
time as making the payment. 
 
7.4 
Independent payment obligations 
Your obligation to pay any amount under the Agreement is separate from each of 
your other obligations to pay. 
 
7.5 
Rights of netting, set-off and lien 
(a) 
If, on any day, either or you or Crypto.com have payment and delivery 
obligations in the same Virtual Asset in respect of two or more Executed 
Orders, then we may elect for such Virtual Asset to be delivered, on a 
net basis so that such obligations will be automatically satisfied and 
discharged.  
(b) 
If, in respect of the same Virtual Asset, the aggregate amount that would 
otherwise have been payable by one party exceeds the aggregate 
amount that would otherwise have been payable by the other party, such 
payment and delivery obligations will be replaced by an obligation upon 
the party by which the larger aggregate amount would have been 
payable, to pay to the other party the excess of the larger aggregate 
amount over the smaller aggregate amount. 

28 
 
(c) 
In addition to our rights under clause 7.5(a), we may at any time and 
without notice to you set off any amount we owe you against any amount 
that you owe us or, where more than one person constitutes our client, 
that any one or more of those persons singly or jointly owe us (in either 
case, whether or not the obligation is matured or contingent and 
irrespective of the currency, asset or place of payment). Any amounts 
that are so set off will be discharged promptly and in all respects. 
 
(d) 
We are entitled to exercise a lien over any or all of your property which 
(for any reason) is in or comes into our possession or control, except that 
this lien does not cover any property where it may give rise to any 
obligation to disclose an interest on our part. We have the right to sell 
such property and apply the proceeds of sale, after deduction of 
reasonable Costs, to satisfy any amount you owe us. 
 
(e) 
For the purposes of this clause 7.5, we may make any conversion at a 
rate that we reasonably consider appropriate. 
 
(f) 
Our rights under this clause 7.5 are in addition to any other right of set- 
off, offset, combination of accounts, lien, right of retention or withholding 
or similar right or requirement to which we are at any time otherwise 
entitled or subject whether under the Agreement or by operation of 
Applicable Law. 
 
7.6 
Payment in other asset 
You waive any right you may have in any jurisdiction to pay any amount other 
than in the Eligible Virtual Asset in which it is due. If we receive an amount in a 
Virtual Asset other than that in which it is due: 
 
(a) 
we may return the payment and require you to make the payment in the 
appropriate and due Eligible Virtual Asset. We may charge you for the 
Costs incurred in returning the payment to you; or 
 
(b) 
we may convert the amount into the due Eligible Virtual Asset on the 
date and at rates we reasonably consider appropriate. We may deduct 
Costs incurred in the conversion. In such circumstances, you must 
satisfy your obligations to pay in the due Eligible Virtual Asset only to the 
extent of the amount of the due Eligible Virtual Asset or other asset 
obtained from the conversion after deducting the Costs of the 
conversion. 
 
7.7 
Virtual Asset restrictions 
(a) 
You must comply with any exchange controls and Applicable Law in 
connection with the Agreement. 
 
(b) 
If a jurisdiction restricts the availability or transfer of any Virtual Asset, or 
we are otherwise unable to pay in a particular Virtual Asset, we need not 
make any payment to you in that Virtual Asset. We may make the 
payment in any Virtual Asset we reasonably consider appropriate, using 
a rate that we reasonably consider appropriate. 
 
7.8 
Conversion on judgment debt 
If a judgment, order or proof of debt for or the recovery of an amount in 
connection with the Agreement is expressed in a Virtual Asset other than that in 
which the amount is due under the Agreement, then you agree to indemnify us 
on demand against: 
 
(a) 
any difference arising from converting the Virtual Asset, if the rate of 
exchange we would otherwise use under the Agreement when we 

29 
 
receive a payment in the Virtual Asset is less favourable to us than the 
rate of exchange used for the purpose of the judgment, order or 
acceptance of proof of debt; and 
 
(b) 
the Costs of conversion. 
 
7.9 
Third party payments 
We are not obliged to make any payments and or deliveries to a third party, 
except as expressly contemplated by the Agreement or otherwise agreed by us 
in writing. Any third-party payments may also be subject to conditions. 
 
7.10 
General conditions precedent to payments by us 
Each of our obligations to make a payment or delivery, or to perform an 
obligation referred to in this clause 7.10, is subject to the conditions precedent 
that: 
 
(a) 
we are satisfied that you have fulfilled your corresponding obligations (if 
any) in accordance with all applicable terms; 
 
(b) 
no Event of Default has occurred and is continuing; and 
 
(c) 
such actions will not cause us to be in breach of any Applicable Law or 
our internal policies. 
 
7.11 
Return of Virtual Assets 
(a) 
We may, at our discretion, upon the passage of an applicable time 
period determined by us or as otherwise required by Applicable Law or 
our internal policy, return any Virtual Assets recorded in your Account to 
a designated external address that is compatible with the relevant Virtual 
Asset and that is under your control, as last notified to us in writing. 
 
(b) 
If we receive Virtual Assets which are determined not to be Eligible 
Virtual Assets, upon our request, you must provide us with an external 
address under your control. Subject to Applicable Law and our internal 
policy, we will return the Virtual Assets received to such address. 
 
(c) 
To the extent permissible under Applicable Law, we reserve the right to 
deduct a fee, Costs or other administrative charge in respect of the 
return of any Virtual Assets. 
 
8 
Calculations 
8.1 
Calculation agent 
(a) 
We are the calculation agent for each Executed Order. All calculations 
are carried out in our sole discretion, unless otherwise specified in the 
relevant Confirmation. 
 
(b) 
The calculation agent is, subject to the relevant Confirmation, 
responsible for: 
 
(i) 
calculating the fees and any rates, amounts, periods and dates 
(including changes to any of them) in accordance with the 
Confirmation; 
 
(ii) 
giving notice of such fees, rates, amounts, periods and dates; 

30 
 
(iii) 
determining the value of any Virtual Asset expressed in respect 
of another Virtual Asset or as expressed in respect of a Fiat 
Currency; 
 
(iv) 
effecting or calculating any Virtual Asset conversion necessary 
or desirable for the purposes of any Executed Order; and 
 
(v) 
calculating any netting or set-off in accordance with clause 9. 
 
(c) 
The calculations and determinations of the calculation agent are final 
and binding on you in the absence of manifest error. They will be 
applied using such methodology as we determine in good faith and in 
our discretion. 
 
8.2 
Adjustments 
(a) 
If, in our opinion, any event or circumstance, including any Network 
Event or Force Majeure Event, occurs that adversely affects our ability in 
determining the amount payable to or by you in respect of any Order and 
such circumstances continue for a period of not less than five Business 
Days, we may make such adjustments to the method used or to be used 
to determine the amount payable to or by you in respect of any Executed 
Order in accordance with our customary practices or market practice of 
which we aware (if any). 
 
(b) 
Adjustments made in accordance with clause 8.2(a) are binding and 
conclusive against you. 
 
9 
Netting and set-off 
9.1 
Netting 
In respect of two or more Executed Orders to which you are a party, a net 
amount will be calculated by us as calculation agent in respect of all amounts 
payable on the same date in the same Virtual Asset in respect of such Executed 
Orders, regardless of whether such amounts are payable in respect of the same 
Executed Order. 
 
9.2 
Set-off 
At any time, if there are amounts payable in any Virtual Asset by you to us or to 
any counterparty, as calculated by us as calculation agent, then your obligation 
under the Agreement to make payment of any such amount of Virtual Asset will, 
in our sole discretion and after giving of seven Business Days’ notice, be 
satisfied and discharged, in whole or in part, by way of set-off against any Virtual 
Asset in your Account. 
 
9.3 
Our other rights 
Our right to net and/or set-off under this clause 9 is in addition to any other right 
of set-off, offset, combination of accounts, lien, right of retention or withholding or 
similar right or requirement to which us is at any time otherwise entitled or 
subject whether under the Agreement or by operation of Applicable Law. 

31 
 
Part 3 Exchange 
 
10 
Trading on the Exchange 
10.1 
Description 
The Exchange enables you to acquire or dispose of Virtual Assets through the 
Exchange by using your Account, in accordance with the Agreement. 
 
10.2 
Availability of the Exchange 
(a) 
The Exchange is available during Trading Hours on each day. 
 
(b) 
The Exchange may not be available at certain times. In particular, there 
may be some downtime (as advised through an Agreed Communication 
Method) when use of the Exchange will be restricted or not possible. 
 
(c) 
We may periodically shut down the Exchange or access to the Exchange 
via the Website or App, and interrupt any automatic functions for the 
following reasons: 
 
(i) 
planned system and software maintenance; 
 
(ii) 
unscheduled emergency maintenance; 
 
(iii) 
seasonal holidays; and 
 
(iv) 
any other event that Crypto.com consider requires suspension of 
the Exchange. 
 
10.3 
Submitting an Order 
(a) 
An Order can only be submitted to the Exchange by you, using an 
Agreed Communication Method and the procedure provided through that 
Agreed Communication Method for that Order. 
 
(b) 
An Order must be a: 
 
(i) 
Limit Order; 
 
(ii) 
Market Order; or 
 
(iii) 
Advanced Order. 
 
(c) 
An Order must comply with any applicable minimum and maximum 
Order values and any other requirements specified via the Agreed 
Communication Method. 
 
(d) 
When submitting an Order, you must comply with any trading and 
position limits imposed on you by us in accordance with these Exchange 
Terms and Conditions. 
 
(e) 
You must have an available balance of the relevant Eligible Virtual 
Assets in your Account to submit an Order. This available balance must 
be sufficient to cover: 
 
(i) 
the total value of the Order; and 
 
(ii) 
any applicable fees. 

32 
 
(f) 
When you place an Order, the quantity of the relevant Eligible Virtual 
Asset will be placed on hold in your Account until that Order is Executed 
or cancelled. 
 
10.4 
Orders 
(a) 
Once submitted to the Exchange in accordance with clause 10.3, an 
Order: 
 
(i) 
will be displayed on the Exchange; and 
 
(ii) 
remains open and binding on the person that submitted it until it 
is Executed or cancelled. 
 
(b) 
You may cancel an Order that you have submitted at any time before the 
Order is Executed. 
 
10.5 
Price deviation warning 
We will endeavour to display a warning to you who attempts to submit an Order 
that may completely or partially Execute at a price that is more than 5% away 
from the price specified in the most recently Executed Order for that Trading Pair. 
However, it is ultimately up to you to decide whether or not to submit the Order in 
any event. 
 
10.6 
Limit Orders 
(a) 
A Limit Order is not guaranteed to Execute. 
 
(b) 
A Limit Order may only Execute at the price stated in the Limit Order or 
at a better price. 
 
(c) 
A Limit Order can be a Maker Order or a Taker Order. 
 
10.7 
Market Orders 
(a) 
A Market Order may Execute at a number of different prices, depending 
on: 
 
(i) 
the quantity of the Base Asset specified; and 
 
(ii) 
the volume and prices of Orders on the Exchange, 
 
at the time that the Market Order is submitted and while the Market 
Order remains open. 
 
(b) 
A Market Order is always a Taker Order. 
 
10.8 
Advanced Orders 
(a) 
We may, in our sole discretion, specify through an Agreed 
Communication Method: 
 
(i) 
additional; and/or 
 
(ii) 
different, 
 
requirements, restrictions or conditions in respect of one or more 
Advanced Orders or types of Advanced Order. 
 
(b) 
If any requirement, restriction or condition for an Advanced Order (or a 
type of Advanced Order) is inconsistent with any other provision of the 
Agreement, the former prevails to the extent of the inconsistency in 

33 
 
respect of that Advanced Order (or Advanced Order type) unless 
otherwise specified in writing. 
 
10.9 
Order Matching Engine 
(a) 
To Execute Orders, the Order Matching Engine will match a Taker Order 
with a Maker Order. 
 
(b) 
Orders are matched based on the price and time that the Orders are 
placed, and earlier Orders at the same price take priority over later 
Orders. 
 
(c) 
An Order may be matched with and Executed by one or more Orders at 
the same price. 
 
(d) 
A Taker Order will be: 
 
(i) 
matched with the best price and earliest Maker Order with the 
same price level for that Trading Pair on the Exchange; and 
 
(ii) 
if it is not Executed by that Maker Order or is only partially 
Executed by that Maker Order, matched with any subsequent 
Maker Order in accordance with clause 10.9(b). 
 
(e) 
The process stated in clause 10.9(d)(ii) is repeated until the Taker Order 
is completely Executed or cancelled. 
 
10.10 Self-Execution prevention 
(a) 
Where two Orders of the same quantity would result in Self-Execution, 
we will cancel both Orders. 
 
10.11 Trade Engine 
(a) 
Executed Orders and applicable fees, Costs and Tax will be settled in 
full, without set off, counterclaim or deduction or withholding, unless the 
deduction or withholding is required by Applicable Law, by the Trade 
Engine. 
 
(b) 
Executed Orders will be settled as soon as possible after Execution. 
 
(c) 
Settlement of Executed Orders by the Trade Engine is final and will not 
be reversed unless: 
 
(i) 
we are compelled to do so by any Applicable Law; 
 
(ii) 
we are entitled to under the terms of the Agreement; or 
 
(iii) 
Mis-execution has occurred. 
 
(d) 
With respect to clause 10.11(c)(ii), we will take all reasonable steps to 
restore the relevant you to the position that you would have been in had 
the Mis-execution not occurred. 
 
10.12 Order minimums and maximums 
(a) 
The minimum and maximum Order values for the Exchange will be 
published by us on the App and/or Website, which may be adjusted from 
time to time. 

34 
 
 
11 
Orders 
11.1 
Orders must be pre-paid 
(a) 
Before you place an Order, you must have a sufficient amount and 
appropriate type of Eligible Virtual Assets recorded in your Account to 
meet your obligations in respect of the proposed Virtual Asset 
transaction, inclusive of any applicable fees, Costs and Tax. 
Notwithstanding the amount displayed as being recorded to an Account, 
only Eligible Virtual Assets will be taken into account when assessing 
whether the sufficiency and appropriateness requirements under this 
clause 11.1(a) are satisfied. 
 
(b) 
If any Virtual Assets in your Account are determined not to be Eligible 
Virtual Assets, you must substitute the assets in your Account with 
Eligible Virtual Assets before you can submit an Order, or discharge your 
obligations in respect of an Executed Order. 
 
11.2 
Your responsibilities 
Without limiting any other provision of the Agreement: 
 
(a) 
the submission of an Order and the performance of any Executed Order 
and any agreement arising under or in connection with that Executed 
Order, is your sole responsibility; and 
 
(b) 
you are responsible for complying with all notification requirements and 
other reporting obligations relating to Executed Orders under Applicable 
Law. 
 
11.3 
Limits and controls on Orders 
(a) 
We may impose trading and position limits, and position management 
controls on you, including limits and controls to mitigate and manage our 
own liquidity, operational and other risks, at any time, without prior notice 
and without giving reasons. As a result, you understand and 
acknowledge that you may be prevented from submitting an Order or 
undertaking other steps at certain times if such actions would cause you 
to exceed an applicable limit, and that we may apply an applicable filter 
to reject an Instruction submitted by you. 
 
(b) 
We may monitor your positions against the limits or controls imposed by 
us under clause 11.3(a). Any such limits imposed by us are solely for 
our protection and we will have no responsibility for monitoring or 
ensuring your compliance with any limits imposed on your trading 
activities by you or by Applicable Law. 
 
(c) 
You agree to comply with any limits or controls imposed by us under 
clause 11.3(a) and not take any actions that will cause you to violate any 
limits imposed by us on your activities. 
 
(d) 
To ensure compliance with Applicable Law or any limits set by us under 
clause 11.3(a), we may decline to act on Instructions and/or execute an 
Order. We may also suspend your use of the Trading Tools, require you 
to take certain steps, or take any other action that we consider 
appropriate in the circumstances. 
 
(e) 
You indemnify us against any Loss as a result of your breach of any 
limits or controls imposed by us under this clause 11.3(a) provided that 
such limits or controls are notified to you at the time that they are 
imposed. 

35 
 
(f) 
Despite any provision in the Agreement to the contrary, we are not 
required to: 
 
(i) 
make available to you any product or service, including the 
Exchange, an Account and the Trading Tools; or 
 
(ii) 
facilitate any Order, 
 
(g) 
if such actions may cause us to breach any Applicable Law, including 
any AML/CTF Requirement. 
 
 
Part 4 Other key provisions 
 
12 
Use of the Exchange and the Account 
12.1 
“As is” basis 
(a) 
You acknowledge that the Exchange, your Account, the Website and the 
App have not been developed for your individual needs. 
 
(b) 
You acknowledge that you use the Exchange and your Account 
(including the Website and the App) on an “as is” basis at your own risk. 
 
(c) 
We are not responsible for any consequence or Loss arising from your 
choice to use the Exchange or your Account, including via the Website 
or the App. 
 
12.2 
Compliance 
You agree that before using the Exchange or your Account while you are outside 
your country of residency, you will ensure that you would not be breaking any 
laws, rules or regulations in that other country by doing so. 
 
12.3 
Maintaining standards in operating the Account 
(a) 
When operating your Account, you must: 
 
(i) 
ensure that your systems and any relevant device, including any 
Enabled Device, are maintained in good order and are suitable 
for use with your Account; 
 
(ii) 
maintain adequate security measures over your systems and 
devices, including any Enabled Device, so as not to permit 
anyone other than you or your Authorised Persons from 
operating your Account; 
 
(iii) 
run any such tests and provide any information to us as we may 
reasonably request to establish that your systems and devices 
satisfy the requirements to operate your Account; 
 
(iv) 
carry out virus, rootkit, keylogger and other malware checks of 
your systems and devices on a regular basis (including any 
specific virus or malware detection programs as required by us 
from time to time); 
 
(v) 
inform us immediately of any unauthorised access to your 
Account or any unauthorised transaction or Instruction; and, if 
within your control, cause such unauthorised access to cease; 

36 
 
(vi) 
not at any time leave unattended any system, telephone, 
computer, terminal or device from which you are able to operate 
your Account; 
 
(vii) 
not send, distribute or upload, in any way, data or materials that 
contain malfunctions, malware, viruses or other such deficiency 
or harmful components that may impair or damage the operation 
of Exchange, App, Account and/or Website; 
 
(viii) 
not post, promote or transmit through the Website or App any 
unlawful, harassing, libellous, harmful, vulgar, obscene or 
otherwise objectionable material of any kind or nature; 
 
(ix) 
if you become aware of any material defect, malfunction, 
malware, virus or other such deficiency in your Account or that 
there has been unauthorised access to your Account, notify us 
immediately of such deficiency, and cease to use the Account 
until you have been notified that such deficiency has been 
rectified; and 
 
(x) 
obtain and install all applicable hardware, software, updates, 
patches that are necessary for your use of the Website or the 
App. 
 
(b) 
In addition to any other rights under the Agreement, we may suspend, 
terminate and/or replace an Account at any time and without notice to 
you if we believe this is necessary or desirable to enable us to comply 
with Applicable Law. 
 
12.4 
Pre-conditions for use of the Exchange 
(a) 
We may determine whether, and the terms upon which the Exchange is 
made available to you under the Agreement from time to time, at our 
sole discretion. 
 
(b) 
Without limiting clause 12.4(a), we may refuse to make the Exchange 
available to you if, in our opinion: 
 
(i) 
an Event of Default has occurred and is continuing; 
 
(ii) 
you have provided any incorrect, incomplete or misleading 
information or made an incorrect or misleading representation or 
warranty; 
 
(iii) 
you have not provided all documents and information requested 
by us or satisfied any pre-condition imposed by us on the 
Exchange; or 
 
(iv) 
you have not provided sufficient evidence that meets our 
eligibility criteria use the Exchange. 
 
(c) 
Without limitation to any other term of the Agreement, we may also 
suspend or refuse to make the Exchange available if, in our opinion, the 
Exchange may: 
 
(i) 
not comply with Applicable Law; 
 
(ii) 
be being used to circumvent any Applicable Law; or 
 
(iii) 
result in us being associated with a Proscribed Person or 
Proscribed Address. 

37 
 
12.5 
Withdrawal or suspension of use of the Exchange 
We reserve the right to withdraw or suspend your right to use the Exchange at 
any time without prior notice to or any consent from you and without assigning 
any reason for that action. 
 
13 
Exchange Materials 
13.1 
Limitations on use 
(a) 
You may not allow or permit any other person to use the Exchange 
Materials or otherwise deal with them for the benefit of any other person 
or in any way that is not specifically contemplated by the Agreement 
(including by way of downloading, copying, reproducing, adapting, 
publishing, selling, or distributing them) without our express written 
consent, which we may reject or grant at our own discretion, with or 
without conditions. 
 
(b) 
You will keep all Exchange Materials strictly confidential, except to the 
extent that they are already in the public domain (other than through a 
breach of the Agreement or any other obligation of confidence). 
 
(c) 
You will respect and protect all rights, title and interest (including any 
intellectual property rights) in the Exchange Materials. 
 
(d) 
Without limitation to clause 13.1(c), the Website and/or the App is 
proprietary to Crypto.com. By using the Website and/or the App, 
Crypto.com grants to you and any Authorised Person a personal, limited, 
non-exclusive, non-transferable, non-sublicensable right to use the 
Website and/or the App. 
 
13.2 
Protection of rights in the Exchange Materials 
(a) 
You undertake that you, without limiting any other restrictions, will not, 
and will not attempt to: 
 
(i) 
tamper with, modify, adapt, translate, de-compile, reverse- 
engineer or otherwise alter in any way; 
 
(ii) 
create derivative works based on, or combine or merge with or 
into any other software or documentation; 
 
(iii) 
gain unauthorised access to, make unauthorised use of or make 
use of for any illegal purpose (or any other purpose that is not 
contemplated in the Agreement); or 
 
(iv) 
remove, erase or tamper with any copyright or proprietary notice 
printed or stamped on, affixed to, or encoded or recorded on, 
 
any Exchange Materials. 
 
(b) 
Crypto.com is not, at any time, obliged to provide any adaptations, 
enhancements and/or modifications to the Exchange Materials, including 
any updates, patches, bug-fixes and/or upgrades to the Website or App 
or any new versions and/or releases of the Website or the App which 
incorporate new features or functions. 
 
13.3 
Third party actions 
(a) 
You acknowledge that we and/or other third parties may take legal action 
against you if you breach clauses 13.1 and 13.2 at any time, or if we or 
such third parties suspect that you have done so. You may also be 

38 
 
subject to other fines and penalties in any relevant jurisdiction. You 
undertake to notify us immediately if you become aware of any breach 
described in this clauses 13.1 and 13.2 or that any action described in 
clause 13.2 is being perpetrated or attempted by another person. 
 
(b) 
You may also be required by us to notify the relevant third parties of any 
breach by you of any of the Agreement. You also authorise us to do so 
on your behalf. 
 
14 
Ongoing requirements 
14.1 
Maintenance of eligibility 
You must be able to demonstrate to our satisfaction that you are: 
 
(a) 
a resident of an Available Jurisdiction; and 
 
(b) 
not otherwise prohibited or restricted from accessing or using the 
Exchange, 
 
on an ongoing basis. 
 
14.2 
Compliance 
You must comply with: 
 
(a) 
the Agreement; 
 
(b) 
Applicable Law, including: 
 
(i) 
AML/CTF Requirements; and 
 
(ii) 
Financial Crime Regulations, 
on an ongoing basis. 
14.3 
Self-reporting 
You must: 
 
(a) 
contact us immediately; and 
 
(b) 
not access the Exchange, 
 
if you have reason to believe that you do not meet the requirements set out in 
clauses 14.1 or 14.2. 
 
15 
Powers of Crypto.com 
15.1 
Power to revise the Agreement 
Subject to clause 15.2, Crypto.com may revise the Agreement. 
 
15.2 
Notice 
Crypto.com will provide 14 Business Days’ notice prior to revising any material 
terms of the Agreement: 
 
(a) 
subject to clause 3.2(e) and any other applicable terms that may permit 
revisions to take immediate effect, or a shorter notice period; and 
 
(b) 
unless otherwise specified in the relevant notice. 

39 
 
15.3 
Power regarding transfers and Exchange use 
Without limitation to any other powers of Crypto.com described in the Agreement, 
we may: 
 
(a) 
withdraw or suspend your access use of the Exchange in accordance 
with the terms of these Exchange Terms and Conditions; or 
 
(b) 
restrict any transfers to or from your Account if: 
 
(i) 
we have reason to believe that you have not complied with the 
Agreement; 
 
(ii) 
any Applicable Law or internal policy requires us to do so; or 
 
(iii) 
we have reason to believe that the transaction is related to any 
unlawful activities. 
 
15.4 
Power to cancel, reverse or modify Orders 
(a) 
Subject to clause 15.4(b), we may cancel, reverse or modify an Order 
submitted by you if we have reason to believe that: 
 
(i) 
the Order contains errors on price, quantity, or other parameters; 
 
(ii) 
you have not complied with the Agreement; 
 
(iii) 
any Applicable Law or internal policy requires Crypto.com to do 
so; or 
 
(iv) 
the Order has been executed based on an aberrant value. 
 
(b) 
Crypto.com must not otherwise cancel or modify any Order merely for its 
own convenience or for the convenience of any other person. 
 
15.5 
Power to protect market integrity in case of technical fault etc 
(a) 
If: 
 
(i) 
technical issues or other circumstances prevent or degrade your 
ability to: 
 
(A) 
submit or cancel Instructions; or 
 
(B) 
use the Exchange; or 
 
(ii) 
Crypto.com considers that intervention is necessary to maintain 
fair, efficient and orderly trading on the Exchange, 
 
then Crypto.com may take any measure that it deems necessary to 
protect the integrity of the Exchange. 
 
(b) 
The measures that Crypto.com may take in accordance with clause 
15.5(a)(i) include: 
 
(i) 
disabling or restricting access to an Account; 
 
(ii) 
restricting access via the Website and/or the App; 
 
(iii) 
disallowing the submission of Orders; 
 
(iv) 
restricting Order types or imposing conditions on Orders; 

40 
 
(v) 
restricting your use of the Exchange; 
 
(vi) 
modifying the operation of the Order Matching Engine or the 
Trade Engine; or 
 
(vii) 
suspending or limiting trading on the Exchange. 
 
15.6 
Notification of exercise of power 
(a) 
Crypto.com must notify through the Website and/or the App if it 
exercises any of the powers set out in this clause 15, subject to 
Applicable Law, internal policies and confidentiality requirements. 
 
(b) 
Notwithstanding clause 15.6(a), where Crypto.com only exercises its 
powers in respect of one or more (but not all) persons, then it may notify 
the relevant persons directly, subject to Applicable Law, internal policies 
and confidentiality requirements. 
 
16 
Role of Crypto.com 
16.1 
Our role as agent or principal 
(a) 
By using the Exchange, you acknowledge that we may act as agent or 
principal in relation to any Order that you submit. 
 
(b) 
Where we act as principal in relation to an Order, this will be stated in the 
relevant quote and Confirmation in accordance with clauses 5 and 7. 
 
(c) 
We do not make any representations and warranties with respect to any 
assets that are involved in such transaction. This applies even if we 
undertake certain checks and/or other compliance procedures with 
respect to the Order. Such procedures are for our own benefit and you 
should not rely on them. 
 
16.2 
No obligation to notify market price movements 
(a) 
Unless otherwise required by Applicable Law, we are not required to 
keep you informed of any market price movements (or other risk 
movements) in relation to a Virtual Asset, even if these may harm your 
position in respect of that Virtual Asset. 
 
(b) 
Clause 16.2(a) does not apply to the general provision of information 
provided on the Exchange, or as is strictly necessary to deliver any 
services under this Agreement. 
 
16.3 
Conflicts of interest 
(a) 
You understand and agree that the nature of the trading activities as part 
of the Exchange may create conflicts of interest between your interests 
and those of other clients, counterparties or us. Some of these 
circumstances are described in other Parts of these Exchange Terms 
and Conditions and in other disclosures that we may make from time to 
time. 
 
(b) 
If we act in circumstance where we have a conflict of interest, we will 
take reasonable steps to ensure you are treated fairly. We may, in our 
absolute discretion, without giving any reason or notice and without 
incurring any liability of any nature to you, decline to transact with you or 
otherwise to act on your Instructions in such circumstances. 

41 
 
16.4 
Services and activities of Crypto.com 
(a) 
Our activities in connection with the Exchange are non-exclusive. 
Subject to Applicable Law, we may transact with, and provide services 
to, such other persons as we, in our absolute discretion, deem fit and will 
be duly paid or compensated. 
 
(b) 
Unless required by Applicable Law, we are not liable or under any 
obligation: 
 
(i) 
to account to you any benefit received by us for dealing with, or 
providing services to, others; or 
 
(ii) 
disclose to you any fact or thing which may come to our notice in 
the course of dealing with, or providing services to, others or in 
the course of its business, 
 
in any other capacity or in any manner whatsoever. 
 
(c) 
We and other Crypto.com Group Members may take proprietary 
positions or undertake proprietary activities, including hedging 
transactions related to Orders submitted by you, which may affect the 
market price, rate or other market factors underlying an Order. 
 
16.5 
Use of third parties 
(a) 
You acknowledge and agree that we: 
 
(i) 
may use third party service providers, such as exchanges, 
brokers and custodians, at our discretion in order to provide the 
Exchange from time to time; 
 
(ii) 
may be unable to provide the Exchange if the services of 
appropriate third-party service providers are not available on 
commercially reasonable terms; and 
 
(iii) 
are not liable for the acts, omissions or unavailability on 
reasonable commercial terms or any Losses sustained in 
connection with the use, of such third-party service providers, 
provided that we exercise reasonable care in their selection. 
 
(b) 
We agree to undertake appropriate due diligence before the appointment 
of any third-party service providers, as well as ongoing due diligence at 
regular intervals, in respect of the ongoing engagement of appointed 
third-party services providers. Such due diligence will be in accordance 
with our internal policies and procedures. 
 
16.6 
ACCOUNT PROTECTION PROGRAM  
(a) 
If we determine in our sole discretion that there has been an Unauthorised 
Transaction, we may provide relief to you (“APP Relief”) subject to (i) the 
remainder of this Clause 16.6 (ii) Annex III and (iii) your continued 
adherence to these Terms.  
(b) 
You must satisfy all conditions imposed by Us under the Terms and as 
further clarified in the FAQs, as may be updated from time to time, in order 
to be eligible for consideration for APP Relief. 
(c) 
To assess your eligibility for APP Relief, we may request for relevant 
information and documents from you or any other third party sources. By 
providing such information, you understand and give your consent to us 
and/or our respective representatives or agents to collect, use, store, 
transfer and/or disclose the information, to or with all such persons 
(including any Crypto.com Group Member or any third party service 
provider) for the purpose of enabling CRO DAX Limited to assess your 
eligibility for APP Relief. 

42 
 
(d) 
We will at our sole discretion determine whether you should obtain relief 
and the quantum of such relief (up to the maximum amounts specified 
under Clause 16.6(f)). In accepting any APP relief, you also agree that (i) 
we reserve the right to set off any outstanding funds that you may owe us 
and (ii) waive any claims or rights you may have against us for the full 
value of the Unauthorised Transaction. We also reserve the right to rescind 
full or partial payments made pursuant to this APP, or to take any other 
actions against you if we subsequently determine that any information that 
you have provided was untrue, or that your conduct involved bad faith, 
dishonesty, or fraud. 
(e) 
If we make a determination in your favour, we maintain any and all rights 
under these Terms which are consistent with that determination. 
Notwithstanding the rest of this Clause 16.6, you hereby agree that we 
shall not be deemed to have waived our rights under clauses 19, 20 and 
that all such Terms remain in full force and effect.  
(f) 
If we determine that you should obtain relief under the APP, we may 
calculate your relief as follows, subject to the upper limit set out in this 
Clause 16.6 (f)(ii):  
(i) 
In the case of an Unauthorised Transaction, we will give you the 
amount of the relevant Virtual Asset that is up to the amount that you 
lost. 
(ii) The maximum recovery limit of the Virtual Assets is USD 250,000 
calculated by reference to the USD price of those assets as of the date 
of the Unauthorised Transaction or the date that the APP Relief is 
disbursed, whichever is lower. 
(g) 
You hereby agree and acknowledge that we maintain the full right and 
discretion to amend the terms of as well as suspend or terminate the APP 
without prior notice to you, including but not limited to an event where APP 
Relief becomes subject to any prohibitions or restrictions arising from 
Applicable Law.   
(h) 
You hereby acknowledge and agree that our determination under Clause 
16.6(d) is full and final, and shall not enliven any process of appeal or 
further contest. You furthermore undertake and represent that you waive all 
claims whatsoever against us and/or our affiliates upon accepting any full 
or partial relief under the APP, regardless of whether any future recoveries 
are made due to our efforts to recover relevant Eligible Virtual Assets. 
 
 
17 
Prevention of Market Misconduct 
17.1 
Prohibition on Market Misconduct 
You must not engage in Market Misconduct. 
 
17.2 
Prohibited Orders 
You must not submit an Order: 
 
(a) 
that, if Executed, would constitute a Prohibited Transaction; 
 
(b) 
with a view to concealing or facilitating Market Misconduct by yourself or 
any other person; or 
(c) 
the primary purpose of which is to transfer Virtual Assets between 
Accounts without creating or reducing the open interest in a Trading Pair. 
 
17.3 
Reporting requirement 
You must immediately contact Crypto.com if you know, or have reason to 
believe, that: 
 
(a) 
you have engaged in Market Misconduct; 
 

43 
 
(b) 
another person (including Authorised Person) on the Exchange has 
engaged in Market Misconduct; 
 
(c) 
any other person has engaged in Market Misconduct in respect of the 
Exchange or a Virtual Asset generally; or 
 
(d) 
Market Misconduct is otherwise occurring on the Exchange. 
 
18 
Information, representations and warranties 
18.1 
Information 
(a) 
If we ask, you must give us any information about, or documents in 
connection with, the Agreement or your financial affairs. All information 
or documents must be in the form we require and will be deemed 
certified by you to be true. 
 
(b) 
You must obtain the consent of persons named in the Agreement or 
other relevant document, and of any Authorised Person, to our 
collection, holding and use of their information. You agree that you will 
provide a copy of any privacy-related policy, statement, circular, notice or 
other terms and conditions made available by us to you from time to time 
to such persons. A copy of our current privacy notice is available on the 
App and Website. 
 
(c) 
You consent to us periodically checking your credit status with any credit 
bureau, credit reference agency or similar service provider in any 
relevant jurisdiction. 
 
(d) 
Without limiting any other provision of the Agreement, you acknowledge 
and agree that the information and documents contemplated by this 
clause 18.1 may be transferred to and processed and/or stored by us, 
any Crypto.com Group Member and/or any other persons engaged by 
us. Such information and documents may be released or disclosed in 
accordance with the local laws or practice of the jurisdiction to which the 
data is transferred. 
 
(e) 
We agree to notify you of any material change to our name, principal 
address, licensing status, or the Exchange from time to time. 
 
(f) 
We will notify you in advance of any changes to our rules, procedures or 
policies that, in our discretion, are applicable to you for using the 
Exchange. 
 
(g) 
You agree to immediately notify Crypto.com of any material misconduct, 
including misconduct of any Authorised Person, that may give rise to an 
Event of Default, or otherwise directly or indirectly affect Crypto.com’s 
rights, this Agreement or the operation of the Exchange. 
 
18.2 
Representations and warranties 
By making an Application, you represent and warrant that: 

44 
 
(a) 
if you are an individual, you are at least 18 years of age and resident in 
an Available Jurisdiction; 
 
(b) 
if you are a corporation or other legal person, you are duly incorporated 
and/or organised under the laws of an Available Jurisdiction; 
 
(c) 
the information and documents you provided are true and accurate and 
up-to-date and shall remain true and accurate and up-to-date throughout 
the term of the Agreement; 
 
(d) 
you have appropriate knowledge and experience of blockchain 
technology, cryptography and smart contracts and the Virtual Assets 
applicable to each Order and related features and risks; 
 
(e) 
you understand the nature and assume risks of the subject matter of the 
Agreement; 
 
(f) 
you are capable of assuming, and do assume, all risks associated with 
the Agreement and any Order, including those risks described in Annex I 
of these Exchange Terms and Conditions; 
 
(g) 
in respect of the Exchange and each Order, you: 
 
(i) 
have received, read and understand all relevant documents that 
make up the Agreement; 
 
(ii) 
have adequate information in relation to your decision to use the 
Exchange and submit the Order; and 
 
(iii) 
have made your own independent decision to use the Exchange 
and submit the Order and that the Exchange and each Order are 
appropriate and proper for you based on your own judgment and 
on advice from independent advisers you have considered 
necessary; 
 
(h) 
you enter into the Agreement and submit each Order as principal and 
are not acting as an agent for any other person, as trustee of any trust or 
on behalf, or for the benefit, of any other person. Without limiting the 
generality of this sub-paragraph, no Authorised Person has any interest 
in your Account or any Order; 
 
(i) 
you have full legal capacity, power and all necessary authorisations to 
own your assets and carry on any business it conducts, to enter into the 
Agreement and submit each Order and to comply with its obligations and 
exercise its rights under them; 
 
(j) 
you have obtained all necessary authorisations and consents, and taken 
all necessary corporate actions (as applicable) to make all payments and 
deliveries contemplated by the Agreement; 
 
(k) 
your obligations under the Agreement are valid, binding and enforceable 
and it will not be in breach of any Applicable Law, authorisation, 
document or agreement by entering into or complying with obligations or 
exercising rights under the Agreement or any Order; 
 
(l) 
you, any Authorised Person, any person who controls you and any 
person for whom you act, as applicable, is not a Proscribed Person; 
 
(m) 
if you are a corporation or other legal person, the person that enters into 
the Agreement on your behalf is, and any person representing you in 
relation to any Order is and will be, duly authorised to do so; 

45 
 
(n) 
all the information given, and representations made, by you (or on your 
behalf) are correct, complete and not misleading; 
 
(o) 
since the date of any information you have given us, there has been no 
change in that information or your financial circumstances that may have 
a material adverse effect on your ability to meet any of your obligations 
to us; 
 
(p) 
any device that you or any of your Authorised Persons uses, including 
your Enabled Device, is not Jailbroken and otherwise meets the device 
requirements as described in the Exchange FAQs; 
 
(q) 
you have not withheld any information that might have caused us not to 
enter into the Agreement or not allow your Order to be submitted 
(including information about the assets you own and any Encumbrance 
over them); 
 
(r) 
neither you, nor any assets you own, have immunity from the jurisdiction 
of a court or from legal process in any place; 
 
(s) 
you are not relying on any communication from us as advice (whether 
written or oral) from us, and we are not an advisor to you, in connection 
with the Agreement or any Order; 
 
(t) 
you understand the nature and assume risks of the subject matter of the 
Agreement and will seek independent advice where necessary. You 
also have sources of information other than those provided by us and 
our representatives that you use in evaluating Virtual Assets; 
 
(u) 
at any time that you deliver, or procure the delivery of, Virtual Assets to 
us in connection with an Order or otherwise, you have the absolute right 
to sell, assign, convey, transfer and deliver such Virtual Asset, and are 
deemed to confirm that it is fully paid and free of any Encumbrance; 
 
(v) 
no action, suit or proceeding at law or in equity before any court, tribunal, 
Government Agency or any arbitrator that is likely to affect the legality, 
validity or enforceability against you or the Agreement or your ability to 
perform your obligations under the Agreement is pending or, to your 
knowledge, threatened against you; 
 
(w) 
you are responsible for your own Tax affairs, and you have not 
committed or been convicted of any Tax or other criminal offence; 
 
(x) 
no Event of Default has occurred, nor has any event occurred which 
may, with the giving of notice or lapse of time or fulfilment of any 
condition, become an Event of Default; and 
 
(y) 
you understand that all transactions on the Exchange are between 
Virtual Assets, and do not involve Fiat Currencies. 
 
18.3 
Repetition of representations and warranties 
You repeat the representations and warranties set out in clause 18.2 every time 
you: 
 
(a) 
submit an Order; 
 
(b) 
give an Instruction; or 
 
(c) 
otherwise operate your Account or use the Exchange. 

46 
 
18.4 
Notification 
You must immediately notify us if: 
 
(a) 
an Event of Default occurs; or 
 
(b) 
you have reason to believe that you cannot truthfully make or repeat the 
representations and warranties set out in this clause 18. 
 
19 
Indemnities 
19.1 
Your indemnity 
You indemnify us and each other Crypto.com Group Member and each of the 
forementioned’s  respective  directors, officers, employees and agents (each, an 
“indemnified party”) against, and must pay the indemnified party on demand 
for, any Loss the indemnified party reasonably incur in connection with the 
Agreement, your breach of any of the terms of the Agreement, your use of the 
Exchange and/or App, and any Order by you, including: 
 
(a) 
the provision of the Exchange or entry into an Order in circumstances 
where we are not in breach of the Agreement; 
 
(b) 
an Event of Default occurs in relation to you; 
 
(c) 
searches and enquiries made in connection with you (including checking 
for Insolvency); 
 
(d) 
Instructions given to us by you or an Authorised Person, or a person 
purporting to be you or an Authorised Person provided that we act in 
good faith when effecting the Instructions, save where we have actual 
knowledge of any fraud or forgery; 
 
(e) 
us acting on, delaying or refusing to act on Instructions from you or an 
Authorised Person or taking action against you or an Authorised Person; 
 
(f) 
the settlement or attempted settlement of any Executed Order or any 
failure to settle any such Executed Order, in circumstances where we 
are not in breach of the Agreement; 
 
(g) 
any service provided by a third party nominated by you; 
 
(h) 
any Tax payable by the indemnified party on, or calculated by reference 
to, any Order or any amount paid or payable by or to you under the 
Agreement (excluding any Tax payable by the indemnified party by 
reference to its net income); 
 
(i) 
any action taken by a third party to gain control of any Virtual Asset 
contemplated by the Agreement; 
 
(j) 
any person exercising, or not exercising, rights under the Agreement 
(including enforcement action and debt collection Costs, such as 
valuation fees and auctioneer’s charges); or 
 
(k) 
the costs of the indemnified party in defending itself successfully against 
any claims of fraud, negligence or wilful default, 
 
in each case except to the extent the Loss is a direct result of the indemnified 
party’s own gross negligence, fraud or wilful misconduct. 

47 
 
19.2 
Interest 
You agree to pay interest on any amounts in respect of which you are required to 
indemnify any person under clause 19.1 or otherwise under the Agreement from 
the date of demand until the date of receipt by that person in full of such amounts 
and the interest (after as well as before judgment), at the rate of interest 
described in clause 22.2. 
 
19.3 
Further steps 
If we ask, you must: 
 
(a) 
appear and defend at your own cost any action which may be brought 
against us in connection with the Agreement; and 
 
(b) 
sign any document we reasonably require to give further effect to this 
clause 19. 
 
19.4 
Application of indemnity 
You agree that the provisions of this clause 19: 
 
(a) 
continue in full force and effect in relation to Instructions received before 
we give notice to you that we will not accept further Instructions; and 
 
(b) 
are unconditional, irrevocable and survive termination of all dealings 
between us and you and are not impaired by any act, omission, matter or 
thing that might discharge or impair the indemnity but for this clause. 
 
20 
Our liability 
20.1 
Exclusion and limitation of liability 
Unless any Applicable Law prohibits us from excluding or limiting our liability or 
where the Loss is directly caused by our own gross negligence, fraud or wilful 
misconduct, we are not liable for any Loss incurred in connection with the 
Agreement, including in connection with: 
 
(a) 
the general risks of investing or entering into any Order or using the 
Exchange, including those described in Annex I; 
 
(b) 
the provision or unavailability of any Virtual Asset, Account, the 
Exchange, the Website or the App; 
 
(c) 
investing or holding assets in a particular jurisdiction (including Losses 
arising from nationalisation, expropriation or other governmental action, 
financial services regulations, currency or asset restrictions, devaluations 
or fluctuations, and market conditions affecting the orderly execution of 
transactions or affecting the value of assets); 
 
(d) 
the collection, deposit or credit of invalid, fraudulent or forged Virtual 
Assets transfers; 
 
(e) 
effecting delivery or payment against an expectation of receipt, save 
where such delivery or payment is contrary to local market practice; 
 
(f) 
an instruction to deliver Virtual Assets to an exchange, broker, custodian 
or other third party, even if we might have information tending to show 
that this course of action, or the choice of a particular exchange, broker, 
custodian or other third party for a transaction, is unwise; 

48 
 
(g) 
any information that we provide on Virtual Assets, market trends or 
otherwise, even if such information is provided at your request; 
 
(h) 
subject to clause 16.5, any act or omission of any exchange, broker, 
custodian or any other third party, whether or not appointed by us. We 
are not obliged to request such exchange, broker, custodian or any third 
party to comply with its obligations; 
 
(i) 
the exercise or attempted exercise of, failure to exercise, or delay in 
exercising, a right or remedy or a delay or error in making payments or 
deliveries under the Agreement; 
 
(j) 
you or an Authorised Person’s Instructions, any unauthorised 
Instructions or our refusal to act on any Instruction; 
 
(k) 
any Force Majeure Event; 
 
(l) 
a Network Event not reasonably within our control; 
 
(m) 
an Event of Default; 
 
(n) 
termination of any of the Agreement; or 
 
(o) 
any return or purported return of Virtual Assets in accordance with 
clause 23.9, 
 
and this disclaimer applies where the Loss arises for any reason and even if the 
Loss was reasonably foreseeable or we had been advised of the possibility of the 
Loss. 
 
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND 
WITHOUT PREJUDICING THE FOREGOING, IN NO EVENT SHALL 
CRYPTO.COM AND CRYPTO.COM GROUP MEMBER, THEIR RESPECTIVE 
SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, 
ATTORNEYS, AGENTS, REPRESENTATIVES, SUPPLIERS OR 
CONTRACTORS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, 
PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES 
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS 
OF DATA, INFORMATION, REVENUE, PROFITS OR OTHER BUSINESS OR 
FINANCIAL BENEFIT) ARISING OUT OF OR IN CONNECTION WITH THE 
SERVICES PROVIDED HEREUNDER, ANY PERFORMANCE OR NON- 
PERFORMANCE OF THE SERVICES PROVIDED HEREUNDER, OR ANY 
OTHER PRODUCT, SERVICE OR OTHER ITEM PROVIDED BY OR ON 
BEHALF OF CRYPTO.COM OR CRYPTO.COM GROUP MEMBER, WHETHER 
UNDER CONTRACT, STATUTE, STRICT LIABILITY OR OTHER THEORY 
EVEN IF CRYPTO.COM HAS BEEN ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES EXCEPT TO THE EXTENT OF A FINAL JUDICIAL 
DETERMINATION THAT SUCH DAMAGES WERE A RESULT OF 
CRYPTO.COM OR CRYPTO.COM GROUP MEMBER’S, GROSS 
NEGLIGENCE, FRAUD OR WILLFUL MISCONDUCT. 
 
NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL THE 
LIABILITY OF CRYPTO.COM OR CRYPTO.COM GROUP MEMBER, 
AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, MEMBERS, 
DIRECTORS, OFFICERS, EMPLOYEES, ATTORNEYS, AGENTS, 
REPRESENTATIVES, SUPPLIERS OR CONTRACTORS ARISING OUT OF OR 
IN CONNECTION THE SERVICES PROVIDED HEREUNDER, ANY 
PERFORMANCE OR NON-PERFORMANCE OF THE SERVICES, OR ANY 
OTHER PRODUCT, SERVICE OR OTHER ITEM PROVIDED BY OR ON 
BEHALF OF CRYPTO.COM, CRYPTO.COM GROUP MEMBER, WHETHER 
UNDER CONTRACT, STATUTE, STRICT LIABILITY OR OTHER THEORY, 

49 
 
EXCEED THE AMOUNT OF THE FEES PAID BY YOU TO CRYPTO.COM 
UNDER THE AGREEMENT IN THE TWELVE-MONTH PERIOD IMMEDIATELY 
PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY. 
 
20.2 
Responsibility for decisions 
(a) 
All decisions on whether to invest in, hold or dispose of any Virtual 
Assets or to enter into any Order are yours. We are not responsible for 
any decision made by you: 
 
(i) 
to enter into the Agreement or submit any Order, or to use any 
of the Exchange; or 
 
(ii) 
about any features or risks of any Virtual Asset, or any fees or 
Costs payable in connection with it. 
 
(b) 
While some of our employees and agents may be authorised to give you 
certain types of information about Virtual Assets or other products or 
services neither our employees nor its agents have any authority to 
make representations about anything in connection the Agreement. 
 
(c) 
Subject to any Applicable Law, we are not liable for any Loss if its 
employees or agents act without authority. However, if you consider that 
any representation has been made to you that is not set out in the 
Agreement, you must give us details in writing so that we can clarify it. 
 
20.3 
Hyperlinked sites 
(a) 
We are not responsible for, do not endorse, and make no representation 
or warranty in connection with, any hyperlinked internet sites through an 
Agreed Communication Method or other internet sites to which you may 
be referred. We are not responsible for any Loss incurred in connection 
with those sites. 
 
(b) 
Such internet sites may contain information that has not been devised, 
verified or tested by us or our officers, employees or agents. We do not 
endorse the accuracy or completeness of such information, nor do we 
guarantee that such information, or the provision of any hyperlinks to 
you, do not infringe third party rights. 
 
20.4 
Circumstances beyond our control 
We are not liable for any Loss incurred in connection with our inability or delay in 
receiving or executing Instructions or unavailability of funds or any Virtual Asset 
due to a Force Majeure Event or any circumstances beyond our reasonable 
control. If a Force Majeure Event occurs or any circumstances beyond our 
reasonable control occur, we may take any action we consider appropriate in 
connection with the Agreement. 
 
21 
Network events 
21.1 
Infrastructure Participant, Network Participant and Network Event 
If: 
 
(a) 
any Infrastructure Participant or Network Participant gives a direction, or 
makes a decision or election, that affects an Executed Order; or 
 
(b) 
any Infrastructure Participant or Network Participant becomes Insolvent 
or is suspended from operating; or 
 
(c) 
a Network Event has occurred, 

50 
 
then we may take any action which we, in our sole discretion, consider 
appropriate to correspond with the direction, decision, election or event (including 
a Network Event), or to mitigate any loss incurred or potential loss or impact 
which may be incurred as a result of such action or event. Any such action may 
result in suspension of access to, or adjustment of the balance in, your Account. 
Subject to Applicable Law, any such action will be binding on you (including, 
where relevant, making any decision or election in relation to a Network Event). 
 
21.2 
Cooperation and enquiries 
Where any Infrastructure Participant, Network Participant or any regulatory body 
makes an enquiry which relates to the Exchange, your Account or an Order, you 
agree to co-operate with us and that any information relevant to the enquiry may 
be passed to any Crypto.com Group Member, or any Infrastructure Participant, 
Network Participant or regulatory body, as may be appropriate. 
 
21.3 
Staking 
Unless specifically announced through an Agreed Communication Method in 
relation to a Virtual Asset and subject to the terms therein, we do not support the 
staking of such Virtual Asset on your behalf and do not distribute any rewards 
associated with such staking. However, we may stake such Virtual Assets and 
claim rewards for our own benefit. 
 
21.4 
Network event 
On each occasion of a Network Event, we in our sole and absolute discretion 
may determine: 
 
(a) 
in the event of a Fork, which branch of the Fork is recognised and 
supported, if any, and where necessary to take any action or make any 
election required to implement such recognition and support of that Fork; 
 
(b) 
in the event of an Airdrop, whether to credit any Virtual Assets received 
by us to the Account or participate in an Airdrop, and upon what terms to 
do so, such decision regarding the Airdropped Virtual Assets remains 
with us at all times. We will not be liable to you for failure to credit any 
Virtual Asset to you or participate in any Airdrop. If we do not support an 
Airdrop, we will not claim such Airdrop for our own benefit (unless it is 
unavoidable or impractical to avoid based on the means of distribution); 
 
(c) 
in the event of a Network Event which results in loss of ownership or 
control of Virtual Assets, how such loss is apportioned; and 
 
(d) 
whether to halt transactions in a specific Virtual Asset (or generally) or 
any other activities for any period of time, which period of time may also 
be extended in our sole and absolute discretion. 
 
Upon becoming aware of a Network Event, we will notify you through an Agreed 
Communication Method, as soon as practicable. We will also publish our 
decision in handling the relevant Virtual Assets in the event of a Network Event at 
least one Business Day before the occurrence of the Network Event, unless to do 
so is impossible or reasonably impracticable. 
 
22 
Fees and Costs 
22.1 
Payment of fees and Costs 
You must pay the fees, charges, commissions and Costs specified by us on the 
“Fees page” on the Website, through another Agreed Communication Method, or 
as otherwise notified by us in writing as applying to the Exchange from time to 
time. 

51 
 
22.2 
Overdue payments 
From the time any amount under the Agreement is overdue for payment until it is 
paid, you agree to pay interest at our prevailing default interest rate on the 
overdue amount when we ask. This rate is revised by us periodically and is 
available from us on request. 
 
22.3 
Calculation 
Any interest payable under the Agreement accrues and is calculated in 
accordance with our usual practice. If default interest is charged under clause 
22.2, we may add to the outstanding amount any interest under this clause which 
has not been paid. You are then liable for interest under this clause on the total 
amount. 
 
22.4 
No refund 
Unless otherwise specified in the Agreement, you are not entitled to any refund 
of any Costs, fees or interest you have paid, or subsidy you have received, 
including where you cancel an Order, or all or any of the Agreement ends. 
 
22.5 
Costs on cancellation 
If all or any of the Agreement ends or you cancel an Order, we may require you 
to pay interest, fees and Costs incurred in connection with the Agreement or 
Order. 
 
22.6 
Benefits with Staking 
If you stake Crypto.org Coin (as referenced in paragraph 3.2 of Annex I) in the 
Exchange, you may enjoy the following benefits: 
 
(a) 
discount in fees and Costs, details of such discount is specified by us on 
the Fees page on the Website and App; 
 
(b) 
receive interest in Crypto.org Coin, details of which are specified on the 
FAQ page on the Website; and 
 
(c) 
any other benefits as may be notified by us in writing via any Agreed 
Communication Method from time to time. 
 
23 
Termination, suspension and enforcement 
23.1 
Termination by either party 
Either you or we may terminate any part of the Agreement, or the Agreement as 
a whole, by giving the other party at least seven days’ notice in writing. 
 
23.2 
Termination by us 
In addition to our rights in clause 23.1, we may terminate any (or all) of the 
Agreement immediately by notice to you, if: 
 
(a) 
you provide incorrect, incomplete or misleading information or make a 
representation or warranty that is incorrect or misleading; 
 
(b) 
you breach any payment or delivery obligation or other term of the 
Agreement, any other agreement with us, or any term of any 
arrangement you have with another financial institution, or another 
financial institution has suspended or terminated your use of any 
financial services; 
 
(c) 
you become Insolvent or any of your assets are subject to Insolvency 
proceedings; 

52 
 
(d) 
you act fraudulently or dishonestly; 
 
(e) 
you disaffirm, disclaim, repudiate or reject, in whole or in part, the 
Agreement, any Confirmation or any Executed Order (or such action is 
taken by an Authorised Person on your behalf); 
 
(f) 
any Authorised Person or other person asserts any interest in, or right to 
control, your Account by virtue of you having provided access to your 
Account or otherwise; 
 
(g) 
performance of any obligation by either you or we under the Agreement 
breaches, or is likely to breach, any Applicable Law (including AML/CTF 
Requirements, Financial Crime Regulations or market abuse 
requirements) or is otherwise contrary to any policy we apply as a result 
of an order or sanction issued by any Government Agency; 
 
(h) 
anything occurs which, in our opinion, is likely to have a material adverse 
effect on your ability or willingness to comply with your obligations under 
the Agreement; 
 
(i) 
performance of any obligation by either you or we under the Agreement 
breaches, or is likely to breach, any Applicable Law or is otherwise 
contrary to any policy we apply as a result of an order or sanction issued 
by any Government Agency; 
 
(j) 
we are required by Applicable Law to do so; 
 
(k) 
any of your Virtual Assets are subject to enforcement of a judgment or 
are expropriated, compulsorily acquired or resumed on any basis; 
 
(l) 
you are convicted of a Tax or other crime in any jurisdiction; 
 
(m) 
we, in our discretion, consider that your Account is being operated or the 
Exchange are otherwise being used in an irregular or improper manner; 
 
(n) 
you fail to provide any information requested under the Agreement, or 
where required to do so in compliance with any Applicable Law or the 
requirement of any contract; 
 
(o) 
any other event of default (however described) under any other 
agreement between you and any Crypto.com Group Member occurs; or 
 
(p) 
your Account has been inactive for three years. 
 
Our rights under this clause 23.2 do not affect any other right under the 
Agreement and are subject to the giving of any notice, demand or lapse of time 
which is required by Applicable Law and cannot be excluded. 
 
23.3 
Additional rights to terminate 
Other terms of our Agreement that are applicable to a particular service may 
specify additional circumstances in which you or we may end the Agreement. 
These apply in addition to the rights set out in clause 23.1 and 23.2. 
 
23.4 
The Agreement 
After the Agreement ends, you must: 
 
(a) 
not use the Exchange and/or operate any Account that is the subject of 
the termination, or any benefits in connection with the Exchange; 

53 
 
(b) 
immediately make all payments and deliveries required in connection 
with the Agreement, your Account, the Exchange and any relevant 
Executed Orders; and 
 
(c) 
do any other thing which the Agreement requires to be done when your 
right to use the Exchange and operate your Account ends. 
 
23.5 
No effect on rights and liabilities 
(a) 
Subject to clause 23.9, the termination of all (or any) of the Agreement 
does not affect any of the rights and obligations of either of us that arose 
before termination. You are not entitled to any refund of any fee or 
amount paid or subsidy received in connection with the Agreement or 
any Executed Order. 
 
(b) 
All provisions in the Agreement in connection with payments, clawbacks, 
indemnities, limitation of liability, disclosure of information, set-off, asset 
conversion, Tax, and the provisions in clauses 23.9 and 24 survive 
termination of the Agreement. 
 
23.6 
Review of entitlements 
After all (or any) of the Agreement ends, we may review and withdraw any 
promotional or preferential arrangement that applies to you. 
 
23.7 
Enforcement action 
We may take any action we consider appropriate to enforce the Agreement, 
including employing any third-party agent to collect any amount owing, taking 
steps to enforce its rights against your assets, such as attaching any amount 
owing to those assets, and commencing legal proceedings. 
 
23.8 
Suspension 
We may suspend our engagement in any or all of the activities contemplated by 
the Agreement at any time, including the Exchange generally, for any reason 
(even if no Event of Default has occurred and is continuing), with effect from such 
time and for such duration as we may determine. If we do so, we will notify you 
as soon as practicable, to the extent permitted by Applicable Law. 
 
23.9 
Payments and handling of Virtual Assets upon termination 
(a) 
Upon termination of this Agreement, we may return any Virtual Assets 
recorded in your Account to a designated external address to you in 
accordance with clause 7.11. 
 
(b) 
If we are unable to return any Virtual Assets to you pursuant to clause 
23.9(a), we will take reasonable steps, as determined in our sole 
discretion in the circumstances, to contact you and return the Virtual 
Assets in the form and manner we deem appropriate. 
 
(c) 
If we are unable to contact you or return the Virtual Assets pursuant to 
clause 23.9(b), we may deal with the relevant amount of Virtual Assets 
(less applicable Costs) as we consider appropriate, as determined in our 
sole discretion. This includes transferring the Virtual Assets to a third 
party. You will not have any further rights to such amounts. Without 
limiting any of the foregoing, we are not obliged to hold any such Virtual 
Assets for you. 

54 
 
 
24 
General terms 
24.1 
Hardware, Trading Tools and other materials 
(a) 
You are solely responsible for installing and maintaining any applicable 
hardware and Trading Tools for using your Account and the Exchange. 
 
(b) 
You are required to comply with all systemic requirements imposed in 
relation to your Account and the Exchange, including installing and 
updating any applicable security procedures. 
 
24.2 
Prompt performance 
If the Agreement specifies when you must perform an obligation, you must 
perform it by the time specified. You must perform all other obligations promptly. 
Time is of the essence in respect of your obligations to deliver or pay any Virtual 
Asset. 
 
24.3 
Waiver and variation 
(a) 
A provision of the Agreement, or right created under it, may not be 
waived except in writing signed by the party or parties to be bound and is 
only effective for the purpose for which it is given. 
 
(b) 
You acknowledge that various features of the activities contemplated by 
the Agreement may be changed at any time, including applicable Costs, 
subject to Applicable Law. 
 
24.4 
Exercise of rights 
(a) 
Unless expressly stated otherwise in the Agreement, we may exercise a 
right or remedy, give or refuse our consent or approval, and/or make any 
other determination or decision, in connection with the Agreement in any 
way we consider appropriate in our absolute discretion, including by 
imposing conditions. We need not provide reasons for any decision we 
make. 
 
(b) 
Except for a waiver or variation in accordance with clause 24.3, nothing 
we do suspends, varies or prevents us from exercising our rights under 
the Agreement. If we do not exercise a right or remedy fully or at a given 
time, we can still exercise it later. 
 
(c) 
We are not liable for any Loss caused by the exercise or attempted 
exercise of, failure to exercise, or delay in exercising, a right or remedy, 
whether or not caused by our negligence. 
 
(d) 
Our rights and remedies under the Agreement: 
 
(i) 
are in addition to other rights and remedies given by Applicable 
Law independently of the Agreement; 
 
(ii) 
do not merge with and are not adversely affected by any other 
agreement and may be executed independently or together with 
any rights or remedies including under any other agreement; 
and 
 
(iii) 
are not affected by any payment, settlement or anything which 
might otherwise affect them at law including the variation of the 
Agreement or the Insolvency of any person. 

55 
 
24.5 
Approvals and consents 
By giving its approval or consent, we do not make or give any warranty or 
representation as to any circumstance relating to the subject matter of the 
consent or approval. 
 
24.6 
Complying with a court order 
If we are served with a court order, we act in accordance with the court order and 
you must not commence proceedings against us in relation to our actions under 
the court order. 
 
24.7 
Consents 
We may give, or withhold, any consent or approval in connection with the 
Agreement upon such terms as we consider appropriate. 
 
24.8 
Indemnities 
The indemnities in the Agreement are continuing obligations, independent of your 
other obligations under it. It is not necessary for us to incur expense or make 
payment before enforcing a right of indemnity in connection with the Agreement. 
 
24.9 
Third party services 
(a) 
Without limiting clauses 16.5 and 24.10, but subject to Applicable Law, 
we may: 
 
(i) 
employ independent contractors and agents (including 
correspondents) or utilise the services of any Crypto.com Group 
Member or other third party to make certain functions or 
information available to you and/or otherwise to effect the 
Exchange, on terms we consider appropriate; and 
 
(ii) 
change any service provider at any time without prior notice. 
 
(b) 
In addition to the Agreement, your use of the Exchange may be subject 
to the terms and conditions imposed by relevant third parties from time to 
time, as notified to you. 
 
24.10 Assignment and other dealings 
(a) 
You may not assign, transfer or otherwise deal with your rights or 
obligations under the Agreement to anyone without our prior written 
consent. 
 
(b) 
We may assign, transfer or otherwise deal with our rights and obligations 
as we see fit and need not obtain your prior written consent, nor notify 
you. To the extent that any consent is required under Applicable Law to 
effect a relevant dealing, you agree that this clause 24.10(b) is deemed 
to serve that purpose. 
 
24.11 Compliance with Law 
Nothing in the Agreement requires us to do or not do anything if it would or might 
in our reasonable opinion constitute a breach of our policy or any Applicable Law 
or requirement of any Government Agency. 
 
24.12 Inconsistent laws and severability 
To the extent permitted by Applicable Law: 
 
(a) 
you waive all rights conferred by Applicable Law which are inconsistent 
with the Agreement; and 

56 
 
(b) 
the Agreement otherwise prevails to the extent it is inconsistent with any 
Applicable Law. 
 
(c) 
However, if and to the extent that an Applicable Law is inconsistent with 
the Agreement in a way that would otherwise have the effect of making a 
provision of the Agreement illegal, void or unenforceable, or contravene 
a requirement of Applicable Law or impose an obligation or liability which 
is prohibited by that law, then the Applicable Law overrides the 
Agreement to the extent of the inconsistency, and the Agreement is to be 
read as if that provision were varied to the extent necessary to comply 
with that Applicable Law and avoid that effect (or, if necessary, omitted). 
 
24.13 Third party rights 
The Agreement does not create or confer any rights or benefits enforceable by 
any person not a party to it except: 
 
(a) 
a Crypto.com Group Member and any other an indemnified party (as 
defined in clause 19.1) may enforce its rights or benefits in the 
Agreement, including any indemnity, limitation or exclusion of liability; 
and 
 
(b) 
a person who is a permitted successor or assignee of our rights or 
benefits of the Agreement may enforce those rights or benefits. 
 
No consent from the persons referred to in this clause 24.13 is required for the 
parties to vary or rescind the Agreement (whether or not in a way that varies or 
extinguishes rights or benefits in favour of those third parties). 
 
24.14 Reports 
Any report we obtain is for our use only. Even if we provide a copy of the report 
to you, you cannot rely on it. You cannot sue us, the valuer or consultant if the 
report is wrong. 
 
24.15 Construction 
No rule of construction applies to the disadvantage of a party because that party 
was responsible for the preparation of, or seeks to rely on, the Agreement or any 
part of it. 
 
24.16 Supervening legislation 
Any present or future legislation which operates to vary the obligations of a party 
in connection with the Agreement with the result that another party’s rights, 
powers or remedies are adversely affected (including, by way of delay or 
postponement) is excluded except to the extent that its exclusion is prohibited or 
rendered ineffective by Applicable Law. 
 
24.17 Confidentiality 
Each party agrees not to disclose information provided by any other party that is 
not publicly available except: 
 
(a) 
to any person in connection with an exercise of rights or a dealing with 
rights or obligations under the Agreement; 
 
(b) 
to officers, employees, legal and other advisers and auditors of any 
party; 
 
(c) 
to any party to the Agreement or any related companies of any party to 
the Agreement, provided the recipient agrees to act consistently with this 
clause 24.17; 

57 
 
(d) 
with the consent of the party who provided the information (such consent 
not to be unreasonably withheld); 
 
(e) 
publishing relevant Orders and other Instructions on a non-attributed 
basis on the Exchange; 
 
(f) 
any disclosure the disclosing party reasonably believes is required by 
any Applicable Law or Government Agency; or 
 
(g) 
otherwise in accordance with the Agreement. 
 
Each party consents to disclosures made in accordance with this clause 24.17. 
 
24.18 Anti-money laundering and sanctions 
(a) 
Notwithstanding any other provision of the Agreement to the contrary, we 
are not obliged to do or omit to do anything if it would, or might in its 
reasonable opinion, constitute a breach of any AML/CTF Requirements. 
 
(b) 
You must provide to us upon request all information and documents that 
are within your possession, custody or control reasonably required by us 
from time to time, and as necessary in order for us to comply with any 
applicable AML/CTF Requirements. 
 
(c) 
You agree that we may disclose any information concerning you to any 
Government Agency, law enforcement entity, regulatory agency or court 
(in any jurisdiction) where required by any Applicable Law. 
 
(d) 
You agree to exercise your rights and perform your obligations under the 
Agreement in accordance with all applicable AML/CTF Requirements. 
 
(e) 
You agree to provide evidence of due authority and specimen signatures 
for each Authorised Person. 
 
(f) 
You agree that we may take a sufficient time to consider, verify or block 
an Order, if you or any other person or entity in connection with the 
Order becomes a sanctioned person or entity, or upon the occurrence of 
a match on our sanction filters. 
 
24.19 Complaints 
If you have any feedback, questions or complaints, please contact us via email at 
contact@crypto.com. Whilst we strive to respond to you as soon as possible, for 
more complicated issues, it may take us up to 45 days to resolve and get back to 
you. You accept and agree that we shall not be responsible for any loss and 
damage incurred during such period. 
 
25 
Statements and records 
25.1 
Transaction records 
You may access your transaction history and records in your Account. You are 
responsible for checking Account statements for errors. 
 
25.2 
Reporting mistakes 
You must report any mistaken or unauthorised Orders, Executed or otherwise, to 
us as soon as possible. Unless otherwise stated, if you do not report such 
Orders to us within three days of the date of the Order, we are entitled to treat 
the Order as correct. 

58 
 
25.3 
Reversals 
We may cancel, reverse or debit any Virtual Asset transfer we make under the 
Agreement (including any interest paid) and make any corresponding 
adjustments to an Account: 
 
(a) 
to correct a mistake; 
 
(b) 
if we have not received cleared and unconditional Virtual Assets in full 
and promptly; or 
 
(c) 
if we have reasonable grounds for doing so. 
 
26 
Notices and communications 
26.1 
Notices and electronic delivery 
(a) 
You authorise us to deliver all communications, agreements, documents, 
notices, disclosures and Confirmations to you by an Agreed 
Communication Method, or through any other electronic means as we 
deem fit. 
 
(b) 
It is your responsibility to ensure that the details of your Agreed 
Communication Method are correct and the Agreed Communication 
Method is operational and available for receipt of all communications and 
to notify us of any changes to the details of your Agreed Communication 
Method as soon as practicable after the change is made. 
 
(c) 
In some cases, our communications may only be posted on the Website 
or App. 
 
26.2 
Delivery 
(a) 
Communications take effect from the time they are received or taken to 
be received under clause 26.2(b) (whichever happens first) unless a later 
time is specified in the communication. 
 
(b) 
Communications are taken to be received: 
 
(i) 
if sent by email: 
 
when we receive an automated message confirming delivery; or 
 
4 hours after the time sent (as recorded on the device from which we 
sent the email) unless we receive a delivery failure receipt; 
 
(ii) 
if delivered via other electronic means, 24 hours after we send it; 
and 
 
(iii) 
if posted on the Website or App, at the time of posting. 
 
(c) 
Your notices and communications are effective when we actually receive 
them in legible form. If that occurs after 5:00pm in the place of receipt or 
on a non-Business Day, the relevant notice or communication is taken to 
be received at 9.00am in that place on the next Business Day and takes 
effect from that time unless a later time is specified. 
 
26.3 
Digital signatures 
Instructions and communications digitally signed and supported by a digital 
certificate have the same validity, admissibility and enforceability as if signed in 

59 
 
writing. Any notice or communication that is digitally signed must comply with 
any Applicable Law. 
 
26.4 
Electronic contracts 
You acknowledge and agree that you are satisfied that electronically executed 
contracts are enforceable despite the legal risks associated with them. You 
agree not to dispute the contents of any notice or communication sent by us 
using electronic equipment. 
 
26.5 
Client constitutes more than one person 
If an Account is established for more than one person in accordance with the 
Agreement, notices and communications (including notices of any variation to the 
Agreement and any statements (including any consolidated statements)) sent to 
the email notified to us as the email for receipt of notices and other 
communications in connection with the Agreement are taken to be given to all 
persons. 
 
26.6 
Recording of communications 
Subject to any Applicable Law, you agree that we may, without further disclosure 
to, or consent from, you: 
 
(a) 
record and monitor our correspondence with you or an Authorised 
Person (and you confirm you are authorised to provide consent on behalf 
of the Authorised Person); 
 
(b) 
use the recorded conversations, transcripts, messages or other records 
of correspondence for its internal compliance purposes, in any dispute in 
connection with the Agreement and in any other manner not prohibited 
by Applicable Law; and 
 
(c) 
disclose such conversations, transcripts, messages or other records of 
correspondence to any applicable regulatory authority, enforcement 
body or agency, including tax authorities or as otherwise required by 
Applicable Law. 
 
26.7 
Records 
(a) 
All records shown on or provided in connection with the Accounts or 
services are for your information only. These records are not binding on 
us or any other person. 
 
(b) 
Notwithstanding anything to the contrary contained in the Agreement, in 
any record should there be any inconsistency between: 
 
(i) 
the information (including any document but not any advice) 
available on or via the Website or App, the internet or other 
electronic medium; and 
 
(ii) 
the information in our records, 
 
the information in our records will prevail unless there is a manifest error. 
 
(c) 
We may issue a further record if any previous one contained any errors 
or omissions, in which case that further record will supersede any 
previous one in all respects (unless it states otherwise). 
 
26.8 
Governing law 
(a) 
Unless otherwise specified, the Agreement is governed by the law in 
force in Hong Kong. 
 
(i) 
Notwithstanding, if you are a Canadian resident, the Agreement 
is governed by the laws of Canada.

60 
 
(b) 
To the extent permitted by Applicable Law, the Agreement prevails to the 
extent that it is inconsistent with Applicable Law. Any present or future 
law which operates to vary the obligations of Crypto.com in connection 
with the Agreement with the result that Crypto.com’s rights, powers or 
remedies are adversely affected (including by way of delay or 
postponement) is excluded except to the extent that its exclusion is 
prohibited or rendered ineffective by Applicable Law. 
 
26.9 
Submission to arbitration 
(a) 
Unless otherwise specified, any dispute, controversy, difference or claim 
arising out of or relating to the Agreement, including the existence, 
validity, interpretation, performance, breach or termination thereof or any 
dispute regarding non-contractual obligations arising out of or relating to 
the Agreement will be referred to and finally resolved by arbitration 
administered by HKIAC under the HKIAC Administered Arbitration Rules 
in force when the Notice of Arbitration is submitted. 
 
(b) 
You and we agree that: 
 
(i) 
the law of this clause is Hong Kong law; 
 
(ii) 
the seat of arbitration will be Hong Kong; 
 
(iii) 
unless you and we agree otherwise, the number of arbitrators 
will be 1 and that arbitrator must have relevant legal and 
technological expertise; 
 
(iv) 
if you and we do not agree on the arbitrator to be appointed 
within 15 Business Days of the dispute proceeding to arbitration, 
the arbitrator is to be appointed by HKIAC; and 
 
(v) 
the arbitration proceedings will be conducted in English. 
 
(c) 
Notwithstanding any other provision of the Agreement, you agree that we 
have the right to apply for injunctive remedies (or an equivalent type of 
urgent legal relief) in any jurisdiction. 
 
(d) 
Notwithstanding anything contained in this section, if you are a resident 
of Canada, any dispute, controversy or claim arising out of, in connection 
with, or relating to this Agreement, including, but not limited to the 
formation, execution, validity, application, interpretation, performance, 
breach, termination or enforcement, of this Agreement shall be submitted 
to final and binding arbitration. The arbitration shall be conducted under 
the arbitration laws of the Province of British Columbia and pursuant to 
the ADR Institute of Canada’s Arbitration Rules (the “Rules”) in force at 
the time the Dispute is submitted to arbitration. Unless otherwise agreed 
in writing, there will be one (1) arbitrator, appointed in accordance with 
the Rules.  The place of the arbitration will be British Columbia.  The 
language of the arbitration will be English, except when prohibited by 
Applicable Law.  The law of the arbitration will be the laws of the 
province or territory in Canada where you live or where most recently 
lived and the laws of Canada. All interim awards, partial final awards and 
final awards of the arbitrators will be final and binding upon the parties 
regarding all matters submitted to arbitration, with no rights of appeal, 
even on questions of law. Any party may have recognised and enforced 
any interim awards, partial final awards and awards rendered by the 
arbitrators in any court having jurisdiction. 
 
26.10 Serving documents 
Without preventing any other method of service, any document in an action may 
be served on: 
 
(a) 
us by being delivered or left at the address details stated on the front 

61 
 
page of these Exchange Terms and Conditions; and 
 
(b) 
you by being delivered at the address last notified to us. 

62 
 
Annex I Risk disclosure statement 
 
 
 
 
 
 
1 
Transaction and Exchange risks 
1.1 
Risks of Virtual Asset trading 
The prices of Virtual Assets fluctuate, sometimes dramatically. The price of a 
Virtual Asset may move up or down, and may become valueless. 
 
It is as likely that losses will be incurred rather than profit made as a result of 
buying and selling Virtual Assets. 
 
1.2 
Nature of Virtual Assets 
The Virtual Assets are not legal tender. They may not be backed by physical 
assets, and are not backed or guaranteed by a government. They may not have 
intrinsic value. Some of the Virtual Assets may not circulate freely or widely, and 
may not be listed on any secondary markets. 
 
Virtual Assets are generally a high-risk asset class. They may or may not be 
Securities. You should exercise caution in relation to the trading of Virtual 
Assets, and Virtual Assets themselves. 
 
Transactions involving Virtual Assets are irrevocable. Lost or stolen Virtual 
Assets may be irretrievable. Once a transaction has been verified and recorded 
on a blockchain, loss or stolen Virtual Assets generally will not be reversible. 
IMPORTANT 
Trading in Virtual Assets and using the Exchange involve risks, some of which 
are set out below. These risks, and additional risks arising either now or in the 
future, could result in the loss, failure or destruction of your assets, inability to 
receive any benefits available to you, other losses and termination of the 
Exchange. 
You must consider carefully whether the risks set out below, as well as all other 
applicable risks, are acceptable to you prior to any Order. 
You must seek professional advice regarding your particular situation before 
trading in Virtual Assets or using the Exchange. You must also check the latest 
terms applicable as they may change from time to time. 
THE RISK OF LOSS IN TRANSACTIONS INVOLVING VIRTUAL ASSETS CAN BE 
SUBSTANTIAL. YOU SHOULD THEREFORE CAREFULLY CONSIDER WHETHER 
SUCH TRANSACTIONS ARE SUITABLE FOR YOU IN LIGHT OF YOUR 
INVESTMENT OBJECTIVES, FINANCIAL CIRCUMSTANCES, YOUR TOLERANCE 
TO RISKS AND YOUR INVESTMENT EXPERIENCE. YOU SHOULD BE CAPABLE 
OF BEARING A FULL LOSS OF THE AMOUNTS INVESTED AS A RESULT OF OR 
IN CONNECTION WITH ANY ORDER AND ANY ADDITIONAL LOSS OVER AND 
ABOVE THE INITIAL AMOUNTS INVESTED THAT MAY BECOME DUE AND 
OWING BY YOU. IN CONSIDERING WHETHER TO TRADE OR INVEST, YOU 
SHOULD INFORM YOURSELF AND BE AWARE OF THE RISKS GENERALLY, 
AND IN PARTICULAR SHOULD NOTE THE FOLLOWING SPECIFIC RISK 
FACTORS WHICH MAY APPLY TO ANY GIVEN ORDER. 

63 
 
1.3 
Reliance on distributed ledger technology 
Virtual Assets rely on various types of distributed ledger technology. Some of 
this technology is open source software that is built upon experimental 
technology, namely blockchain. Risks arising from this reliance include the 
existence of technical flaws in the technology, targeting by malicious persons, 
majority-mining, consensus-based or other mining attacks, changes in the 
consensus protocol or algorithms, decreased community or miner support, rapid 
fluctuations in value of relevant Virtual Assets, the existence or development of 
competing networks, platforms and assets, flaws in the scripting language, 
disputes between developers, miners and/or users and regulatory action. 
 
1.4 
Virtual Assets may be complex products 
Virtual Assets may be complex products by virtue that the terms, features and/or 
risk are not readily understood due to the complex structure, novelty and reliance 
on technological features. 
 
1.5 
Volatility of Virtual Assets 
The value of the Virtual Assets may fluctuate significantly over a short period of 
time. The volatile and unpredictable fluctuations in price may result in significant 
losses over of short period of time. 
 
Any Virtual Asset may decrease in value or lose all of its value due to various 
factors including discovery of wrongful conduct, market manipulation, change to 
the nature or properties of the Virtual Asset, governmental or regulatory activity, 
legislative changes, suspension or cessation of support for a Virtual Assets or 
other exchanges or service providers, public opinion, or other factors outside of 
our control. Technical advancements, as well as broader economic and political 
factors, may cause the value of Virtual Assets to change significantly over a short 
period of time. 
 
1.6 
Market, liquidity and conversion risk 
Where an Order is denominated in particular Virtual Assets other than your 
primary reference asset, or where you convert Assets following the Execution of 
an Order, there is a risk that if the exchange markets move against you, then 
upon maturity or any earlier dealing the net proceeds may be significantly less 
than the initial amount in your primary reference asset, and any income or gains 
may be entirely negated. 
 
The value of a particular Virtual Asset may decline, or be completely and 
permanent lost, should the market for that Virtual Asset disappear. There is no 
assurance that a market for a particular Virtual Asset will continue to do so in the 
future. This is because the value of an Asset may be derived, among other 
things, from the continued willingness of market participants to exchange that 
Virtual Asset. 
 
There is the possibility for you to experience losses due to the inability to sell or 
convert assets into a preferred alternative asset immediately or in instances 
where conversion is possible but at a loss. Such liquidity risk in an asset may be 
caused by the absence of buyers, limited buy/sell activity or underdeveloped 
secondary markets. 
 
There is no assurance that a person who accepts a Virtual Asset as payment, will 
continue to do in the future. 
 
You may also suffer loss as a result of depreciation of the value of the Virtual 
Asset paid as a result of controls imposed by a Government Agency. 
Repayment or payment of amounts due to you may be delayed or prevented by 
exchange controls or other actions imposed by governmental or regulatory 
bodies over Virtual Asset that they control or regulate. 

64 
 
1.7 
Not a deposit 
Without limiting clause 4.2(d), any Eligible Virtual Assets held by us are not held 
as “deposits”, nor are they intended to be held as any other regulated product or 
service under Applicable Law. 
 
1.8 
Risks associated with statutory protection schemes 
You should be aware that in comparison to other assets, including Fiat 
Currencies and trading: 
 
(a) 
any Order in respect of Virtual Assets may not subject to a right to claim 
under any investor compensation fund established by any Government 
Agency; and 
 
(b) 
any Virtual Assets held in an Account may not be protected deposits, 
and may not be protected by any deposit protection scheme in any 
jurisdiction. 
 
This means that Virtual Assets may have a reduced level or type of protection 
compared to Fiat Currencies, as well as other products and asset classes. 
 
1.9 
Commissions and fees 
(a) 
Before conducting any Order, you should obtain details of all 
commissions, fees and Costs for which you will be liable. 
 
(b) 
If any of the fees and Costs are not clear to you, you should request the 
fee and Costs that will be applicable in specific monetary terms before 
entering into an Order. 
 
1.10 
Risks of assets subject to other overseas laws 
Virtual Assets received or held by us may be are subject to other applicable laws 
and regulations of the relevant overseas jurisdictions. 
 
1.11 
Risks relating to Authorised Persons 
There are substantial risks in allowing another person to trade or operate your 
Account or any other account you have with us, and it is possible that 
Instructions could be given by persons who are note properly authorised. You 
accept all of the risks of such an operation and irrevocable release us from all 
liabilities arising out of or in connection with such Instructions. 
 
1.12 
Suspension of the Exchange and Network Events 
It may be difficult or impossible to liquidate a position in the Virtual Assets under 
certain circumstances. Certain Network Events may occur rapidly and affect the 
ability to conduct transactions on the Exchange. Information relating to these 
Network Events may be difficult to ascertain ahead of time and may be subject to 
limited oversight by any third-party who is capable of intervening to stabilise the 
network. 
 
2 
Cybersecurity and technology-related risks 
2.1 
Loss of private key is permanent and irreversible 
You alone are responsible for securing your private key in respect of any 
address. 
 
Losing control of your private key will permanently and irreversibly deny you 
access to your Virtual Assets. Neither we nor any other person will be able to 
retrieve or protect your Virtual Asset. Once lost, you will not be able to transfer 

65 
 
your Virtual Asset to any other address or wallet. You will not be able to realise 
any value or utility that the Virtual Asset may hold now or in future. 
 
2.2 
Transactions irreversible 
The nature of Virtual Asset transfers is that they are irreversible. This means 
accidental or fraudulent transactions in respect of Virtual Assets may not be 
recoverable. 
 
2.3 
Forks and attacks 
Virtual Assets may be subject to Forks or attacks on the security, integrity or 
operation of the networks, including Network Events. Such events may affect the 
features, functions, operation, use or other properties of any Virtual Asset, 
network or platform. 
 
The events may also severely impact the price or value of any Virtual Assets, or 
even result in the shutdown of the network or platform associated with the Virtual 
Asset. Such events may be beyond the control of Crypto.com, or to the extent 
Crypto.com has any ability to impact such event, Crypto.com’s decision or 
actions may not be in your interests. 
 
2.4 
Cyber-attacks and fraudulent activity 
The technologic reliance of the Exchange on the Internet exposes you to an 
increased risk of fraud or cyber-attack. Virtual Assets, an Account, a service, an 
Agreed Communication Method or a Trading Tool may be targeted by malicious 
persons who may attempt to steal Virtual Assets, or otherwise intervene in the 
Order or any of the Exchange. 
 
This includes (but is not limited to) interventions by way of: 
 
(a) 
distributed denial of service; 
 
(b) 
sybil attacks; 
 
(c) 
phishing; 
 
(d) 
social engineering; 
 
(e) 
hacking; 
 
(f) 
smurfing; 
 
(g) 
malware; 
 
(h) 
double spending; 
 
(i) 
majority-mining, consensus-based or other mining attacks; 
 
(j) 
misinformation campaigns; 
 
(k) 
Forks; and 
 
(l) 
spoofing. 
 
Virtual Assets, Accounts, Agreed Communication Methods, Trading Tools or the 
Exchange may also be vulnerable to exploitation of vulnerabilities in smart 
contracts and other code, as well as to human error. 
 
A limited amount of your Virtual Assets may be stored in hot wallets (ie online 
environments which provide an interface with the internet), which can be prone to 

66 
 
hacking or cyber-attacks. Cyber-attacks resulting in the hacking of virtual asset 
trading platforms and thefts of virtual assets are common. Victims may have 
difficulty recovering losses from hackers or trading platforms. This could result in 
significant loss and/or other impacts that may materially affect your interests. 
 
The above events may affect the features, functions, operation, use, access or 
other properties of the Virtual Assets, your Account, an Agreed Communication 
Method or the Exchange. 
 
2.5 
Targeting by malicious persons 
Malicious entities may target you in an attempt to steal any asset that you may 
hold, or to claim any asset that you may have purchased. This may involve 
unauthorised access to your Account, your private keys, your addresses, your 
passwords, your email or social media accounts, your log-in details or access 
method for the Account, as well as unauthorised access to your computer, 
smartphone and any other devices that you may use. 
 
You alone are responsible for protecting yourself against such actions. 
 
2.6 
Cryptographic advancements 
Developments in cryptographic technologies and techniques, including (but not 
limited to) the advancement of artificial intelligence and/or quantum computing, 
pose security risks to all cryptography-based systems including the Virtual 
Assets, the Account, Agreed Communication Methods or the Exchange. 
 
Applying these technologies and techniques to the Virtual Assets, an Account, 
Agreed Communication Method or the Exchange may result in theft, loss, 
disappearance, destruction, devaluation or other compromises of the Virtual 
Assets, an Account, Agreed Communications Methods, the Exchange or your 
data (as applicable). 
 
2.7 
Reliance on the internet and other technologies 
Virtual Assets and the Exchange rely heavily on the internet and other 
technologies (including the Agreed Communication Methods). However, the 
public nature of the internet means that either parts of the internet or the entire 
internet may be unreliable or unavailable at any given time. Further, interruption, 
delay, corruption or loss of data, the loss of confidentiality in the transmission of 
data, or the transmission of malware may occur when transmitting data via the 
internet and/or other technologies. The result of the above may be that your 
Order is not executed according to your instructions, at the desired time, or not at 
all. 
 
No authentication, verification or computer security technology is completely 
secure or safe. 
 
The internet or other electronic media (including without limitation electronic 
devices, services of third-party telecom service providers such as mobile phones 
or other handheld trading devices or interactive voice response systems) are an 
inherently unreliable form of communication, and such unreliability may be 
beyond Crypto.com’s control. 
 
Any information (including any document) transmitted, or communication or 
transactions made, over the internet or through other electronic media (including 
electronic devices, services of third party telecommunication service providers 
such as mobile phones or other handheld trading devices or interactive voice 
response systems) may be subject to interruption, transmission blackout, 
delayed transmission due to data volume, internet traffic, market volatility or 
incorrect data transmission (including incorrect price quotation) or stoppage of 
price data feed due to the public nature of the internet or other electronic media. 

67 
 
2.8 
Risks relating to timing 
An Order is binding upon completion of the steps described in these Exchange 
Terms and Conditions. Following this, the Order will not be reversed unless 
otherwise provided in this Agreement. There is a risk that the final binding Order 
does not occur at the same time as Instructions are provided. 
 
You may suffer loss due to the fact that an Order is not carried out at the desired 
time. In particular, contingent orders, such as “stop-loss” or “stop-limit” orders, 
may not limit your losses to the intended amounts, since market conditions may 
make it impossible to execute such Orders. 
 
2.9 
Unauthorised access 
Unauthorised third parties may access your Account and submit Orders without 
your knowledge or authorisation, whether by obtaining control over another 
device or account used by you, or by other methods. 
 
2.10 
Exchange materials may not be up to date 
Crypto.com is not obliged to provide any adaptations, enhancements and/or 
modifications to the Exchange Materials. This means, for example in relation to 
the App, that you may have an out of date version of the App, and new features 
may not be incorporated to the version of the App you use. It is your 
responsibility to ensure you update and download applicable updates and 
versions. 
 
2.11 
Use of Jailbroken devices 
The use of the App on a Jailbroken device may compromise security and lead to 
fraudulent transaction as well as an Event of Default. You may suffer loss as 
well as a termination of this Agreement. 
 
3 
General risk statements 
3.1 
Jurisdiction-related risks 
Residents, Tax residents or persons having a relevant connection with 
jurisdictions other than Available Jurisdictions are prohibited from using the 
Exchange and from submitting Orders. Changes in your place of domicile or 
Applicable Law may result in you violating any legal or regulatory requirements of 
your applicable jurisdiction. 
 
You are responsible for ensuring that any Order is, and remains lawful despite 
changes to Applicable Law, your residence and circumstances. 
 
3.2 
Product-related risks 
Crypto.com Group Members may have issued certain Virtual Assets, whereas 
other Virtual Assets are issued by third parties. 
 
In any event, you must read the applicable product terms, product information 
and risk disclosures carefully before entering into an Order. 
 
No product term or product information has been subject to regulatory approval, 
unless expressly stated otherwise. You should exercise caution in respect of any 
such offer. 
 
For any Virtual Asset products that have been authorised by a regulator, 
authorisation does not imply any official recommendation or endorsement of the 
product by the regulator, nor does it guarantee the commercial merits of a 
product or its performance. 

68 
 
You should seek independent professional advice before making any investment 
decision. 
 
3.3 
Tax treatment and accounting 
Some Virtual Assets and Orders may be subject to the tax laws and regulations 
in an applicable jurisdiction. The tax treatment and accounting of Virtual Assets 
(and any ancillary benefits) is a largely untested area of law and practice that is 
subject to changes. Tax treatment of Virtual Assets may vary amongst 
jurisdictions. We may receive queries, notices, requests or summons from tax 
authorities and as a result may be required to furnish certain information about 
the Order. 
 
Among the accounting profession, there are no agreed standards and practices 
for how an auditor can perform assurance procedures to obtain sufficient audit 
evidence for the existence and ownership of the Virtual Assets, and ascertain the 
reasonableness of the valuations. 
 
If you are unsure about the tax implications of your Orders, you should seek 
independent professional advice before carrying out an Order. 
 
3.4 
Inflation Risk 
Virtual Assets may, either because of the inherent design of the Virtual Asset or 
through Network Events, not be a fixed supply of assets. Where additional 
Virtual Assets are created, the asset’s price may decline due to inflationary 
effects of adding additional Virtual Assets to the total assets available. 
 
3.5 
Concentration risk 
At any point in time, one or more persons may directly or indirectly control 
significant portions of the total supply of any particular Virtual Asset. Acting 
individually or in concert, these holders may have significant influence, and may 
be able to influence or cause Network Events which may have a detrimental 
effect on price, value or functionality of the Virtual Assets. Network Participants 
may make decisions that are not in your best interest as a holder of Virtual 
Assets. 
 
3.6 
Country risks 
If a transaction is made in any Virtual Asset issued by a party subject to foreign 
laws or transactions made on markets in other jurisdictions, including markets 
formally linked to a domestic market, recovery of the sums invested and any 
profits or gains may be reduced, delayed or prevented by exchange controls, 
debt moratorium or other actions imposed by the government or other official 
bodies. Before you submit an Order, you should satisfy yourself about any rules 
or laws relevant to that particular Order. 
 
Your local regulatory authority will be unable to compel the enforcement of the 
rules of regulatory authorities or markets in other jurisdictions where your 
transactions have been effected. You should obtain independent advice about 
the different types of redress available in both your home jurisdiction and other 
relevant jurisdictions before you start to trade. If your country of residence 
imposes restrictions on Virtual Assets, we may be required to discontinue your 
access to the Account, and may not be permitted to transfer Virtual Assets back 
to you or permit you to transfer Virtual Assets from the Account to yourself or 
others, until such time as the regulatory environment permits us to do so. 
 
3.7 
Regulatory uncertainty 
All Virtual Asset are potentially exposed to legal and regulatory risks. The legal 
and regulatory treatment of some of the Virtual Assets may change. Regulation 
of Virtual Assets is unsettled and rapidly changing. Legal and regulatory 

69 
 
treatment varies according to the jurisdiction. The effect of regulatory and legal 
risk is that any Virtual Asset may decrease in value or lose all of its value due to 
legal or regulatory change. This may affect the value or potential profit of a 
Virtual Asset Order. 
 
We may cancel or modify your Order, restrict or suspend your use of the 
Exchange or your Account to comply with Applicable Law or for other reasons as 
specified in the Agreement. 
 
We recommend you obtain independent legal, tax and financial advice and that 
you continue to monitor the legal and regulatory position in respect of the Virtual 
Assets and your Orders. 
 
3.8 
Conflicts of interest 
We or other virtual asset trading platform operators may be acting as agents as 
well as principals for you. We or other service providers may facilitate the initial 
distribution of Virtual Assets (such as, initial coin offerings), facilitate secondary 
market trading, or both, as in a traditional exchange, alternative trading system or 
securities broker. If these operations are not under the purview of any regulator, 
it would be difficult to detect, monitor and manage conflicts of interest. 
 
3.9 
Authorised Persons 
Providing access to your Account to any other person involves risk. You must 
take all necessary steps to assure yourself that any Authorised Person is 
appropriate. You must also adopt such controls as you see fit to monitor the 
activities of such persons in relation to your Account to ensure they remain 
appropriate to act in that capacity. 

70 
 
Annex II Sub-Account Terms and Conditions 
 
 
 
 
 
 
 
 
THIS IS AN IMPORTANT DOCUMENT. 
PLEASE READ IT CAREFULLY AND KEEP IT FOR FUTURE 
REFERENCE.  
This document contains important information which applies to your dealing with 
us in relation to the use of Sub-Accounts on the Exchange, if applicable. You 
should read this document carefully and keep it for future reference. 
This document and other terms that apply to your activities may change from time to time. 
You should check our website for the latest terms and additional information before you 
enter into any new transaction. 

71 
 
 
 
 
1 
Introduction 
1.1 
About this Addendum 
(a) 
This Addendum sets out the terms and conditions that apply to Sub- 
Accounts and related services. 
 
(b) 
The Exchange Terms and Conditions apply to this Addendum. 
 
(c) 
The Sub-Account FAQs apply to this Addendum. The Sub-Account 
FAQs may be amended or varied by us from time to time through an 
Agreed Communication Method. The updated Sub-Account FAQs will 
apply from when they are published. Please ensure you always check 
the latest published version. 
 
(d) 
The Addendum and the Sub-Account FAQs form part of the Agreement. 
 
1.2 
Additional definitions 
In this Addendum, the following terms have the following meanings, unless the 
contrary intention appears. Other terms have the meaning given to them in the 
Exchange Terms and Conditions. 
 
Addendum means this “Addendum – Sub-Account Terms and Conditions”. 
 
Applicable Fees means any fees relating to Sub-Accounts, as set out in the 
Sub-Account FAQs. 
 
Exchange Terms and Conditions means the document described as such and 
published by Crypto.com. 
 
Master Account means your primary account accessible by you under the 
Exchange Terms and Conditions. 
 
Sub-Account means any additional and subsidiary account to the Master 
Account approved by Crypto.com under this Addendum. 
 
Sub-account FAQs means the applicable Sub-Account FAQs published on the 
Website or App by Crypto.com. 
 
2 
Priority and references to Accounts 
2.1 
Priority 
Subject to the application of any mandatory provisions of any Applicable Law, if 
there is any inconsistency between: 
 
(a) 
this Addendum and the Exchange Terms and Conditions and any 
specific terms applicable to a particular service that forms part of the 
Agreement, or to a particular jurisdiction, these specific terms prevail; 
 
(b) 
this Addendum and the Sub-Account FAQs, this Addendum prevails; or 
 
(c) 
this Addendum and any other addenda governing specific products or 
services provided by Crypto.com, this Addendum prevails. 

72 
 
2.2 
References to “Account” 
If Crypto.com has agreed to make Sub-Accounts available to you under this 
Addendum, references to “Account” in the Exchange Terms and Conditions 
should be construed to mean the Master Account and each Sub-Account, unless 
expressly stated otherwise in this Addendum or in writing by Crypto.com. 
 
3 
Sub-Accounts 
3.1 
Application 
(a) 
Crypto.com may make Sub-Accounts available to you: 
 
(i) 
in accordance with the Agreement; and 
 
(ii) 
at our discretion, and only if: 
 
(A) 
we have approved your Application and granted you a 
Master Account; 
 
(B) 
you have given us a separate application to create a 
Sub-Account and any other document, information or 
consent that we require; 
 
(C) 
we have obtained any other information about you that 
we consider necessary; and 
 
(D) 
an Event of Default has not occurred and is, in 
Crypto.com’s view, not likely to occur; and 
 
(iii) 
subject to any further conditions relating to Sub-Accounts 
specified in the Sub-Account FAQs. 
 
(b) 
Different eligibility criteria may apply between applicants. We may 
refuse your Application for any reason. Unless required by Applicable 
Law, we do not need to give reasons for refusing or accepting an 
Application. 
 
(c) 
If you are a resident of a particular Available Jurisdiction, or have a 
relevant connection to a particular jurisdiction, additional terms and 
conditions may apply as notified by us at any time. 
 
(d) 
A reference to “terms and conditions” in forms, statements, brochures 
and other documents we provide is a reference to the relevant terms 
contained in the Agreement. 
 
4 
Establishing and using Sub-Accounts 
4.1 
Establishing Sub-Accounts 
(a) 
If we approve your application: 
 
(i) 
we will open one or more Sub-Account(s) in your name; 
 
(ii) 
we may grant to you a non-exclusive, non-transferable personal 
right to use your Sub-Account(s) to trade Virtual Assets, in 
addition to the Master Account; and 
 
(iii) 
you may only use the Exchange, the Master Account, Sub- 
Account(s), an Agreed Communication Method and Exchange 
Materials for your own needs. 

73 
 
(b) 
You may only hold one Master Account. 
 
(c) 
The number of Sub-Accounts you may hold is subject to Crypto.com’s 
sole discretion, and is described on the Sub-Account FAQs. 
 
(d) 
We have the sole discretion as to the opening, operation and closure of 
a Sub-Account or wallet(s) that forms part of your Sub-Account. Without 
limiting the terms of the Agreement, we may, at any time, without liability: 
 
(i) 
vary, suspend or close a Sub-Account; 
 
(ii) 
specify or vary the scope and extent of a Sub-Account and the 
Exchange; 
 
(iii) 
prescribe the specific products, services and/or Virtual Assets 
supported in respect of a Sub-Account; 
 
(iv) 
set or vary any limit regarding a Sub-Account; or 
 
(v) 
restrict or impose conditions or limits on a Sub-Account. 
 
(e) 
All Sub-Accounts are established and maintained by us for the sole 
purpose of providing the Exchange and recording relevant Virtual Asset 
movements. In no circumstances should a Sub-Account be interpreted 
as a banking or custody service, or a stored value facility, of any kind. 
 
4.2 
Sub-Account operations 
(a) 
Without limiting our other rights or obligations under the Agreement, and 
subject to Applicable Law: 
 
(i) 
we will record, in your Sub-Account, any amounts of Virtual 
Assets received by us from you in connection with the 
Exchange; 
 
(ii) 
we may deduct from your Sub-Account and pay, whether to us 
or otherwise: 
 
(A) 
any Applicable Fees and Costs; 
 
(B) 
any payments required in respect of an Executed Order; 
 
(iii) 
transfer Virtual Assets in accordance with clause 4.3. 
 
(b) 
We may make payments from your Sub-Account without any express 
instructions from you, and you authorise us to make such payments in 
accordance with the Agreement. 
 
4.3 
Transfers 
(a) 
You may transfer Virtual Assets: 
 
(i) 
within any wallets that are associated with a specific Sub- 
Account; and 
 
(ii) 
between different Sub-Accounts, and between a Sub-Account 
and the Master Account, through Spot Wallets associated with 
Sub-Accounts and the Master Account, as applicable. 
 
(b) 
You may only request us to transfer Virtual Assets recorded in your Spot 
Wallet to an external digital address, through your Master Account in 
accordance with the Exchange Terms and Conditions. 

74 
 
4.4 
Sub-Account access and additional restrictions 
(a) 
You may access and view the Master Account and all applicable Sub- 
Accounts. 
 
(b) 
Crypto.com may impose restrictions on the visibility of, and access to, 
Sub-Accounts, including those described in clause 4.5 and in respect of 
Authorised Persons. 
 
4.5 
Additional terms for certain corporate users 
(a) 
In addition to issuing a Master Account user name and password, we 
may in our sole discretion, issue you with Sub-Account user name and 
password, or other appropriate log-in details or access method for your 
Sub-Account. 
 
(b) 
An Authorised Person who has access and visibility to a Sub-Account 
with separate user name and password described in clause 4.5(a) 
cannot view the Master Account or any other Sub-Account, unless 
specifically authorised by you. 
 
(c) 
You are responsible for ensuring that any Authorised Person keeps the 
applicable log-in details or access method confidential so that the 
applicable Sub-Account cannot be accessed or used by an 
unauthorised person. 
 
(d) 
You, and any Authorised Person, must comply with any specifications 
that we make in relation to the use of the Exchange and an Agreed 
Communication Method. This includes with respect to any 
authentication and other security procedures. 
 
4.6 
Set-off: Sub-Accounts 
Sub-Account do not affect any set-off or other rights that we have under the 
Agreement. In addition: 
 
(a) 
if a deficit or liability arises on one or more Sub-Accounts, Crypto.com 
reserves the right in its sole discretion, to take any action to offset that 
deficit, in part of in full, against one or more Sub-Accounts or the Master 
Account with a positive balance; and 
 
(b) 
you acknowledge and agree that Crypto.com may not issue you a notice 
when it exercises its rights under this this clause 4.6. 
 
4.7 
Applicable Fees 
You agree to pay the Applicable Fees for the use of Sub-Accounts, in addition to 
any other amounts payable under the Agreement. 
 
5 
Representations and warranties 
Without limitation to the representations warranties in the Exchange Terms and 
Conditions, you represent and warrant that: 
(a) 
each and every Sub-Account is opened and operated for you on your 
own behalf, and not for any third party as agent or otherwise; and 
 
(b) 
you may not under any circumstances allow any other person, other than 
an Authorised Person, to use a Sub-Account. 

75 
 
 
6 
Closing a Sub-Account 
6.1 
Maintenance of a Master Account 
You must maintain the Master Account at all material times under the 
Agreement. If you terminate Master Account for any reasons, the Agreement, 
this Addendum and all Sub-Accounts will be terminated and closed without prior 
notice. 
6.2 
Closure by either party 
Either you or we may terminate a Sub-Account, by giving the other party at least 
seven days’ notice. 
 
6.3 
Closure by Crypto.com 
Without prejudice to the generality of Exchange Terms and Conditions, 
Crypto.com may close all or any of the Sub-Accounts immediately without notice 
to the Customer if: 
 
(a) 
there is any change of Applicable Law which prohibits or renders illegal 
the maintenance or operation of such Sub-Accounts; or 
 
(b) 
Crypto.com’s records show a zero balance on any of such Sub-Accounts 
for a period of three continuous years or for such shorter period as 
Crypto.com may reasonably prescribe in writing. 
 
6.4 
Consequences of closure 
(a) 
If Crypto.com closes a Sub-Account pursuant to this clause 6, it may 
close out any and all positions and Orders Crypto.com considers, as is 
required to close the Sub-Account. 
 
(b) 
Upon termination, any remaining balances within the Sub-Account will be 
transferred to the Spot Wallet associated with the Master Account. 
 
(c) 
You agree that you will not hold Crypto.com liable for any Loss arising 
from action taken under clause 6.4(a). 
 
7 
Indemnity 
In addition to our general rights of indemnity under the Agreement, you agree to 
indemnify us and each other Crypto.com Group Member, and indemnified party 
(as defined in the Exchange Terms and Conditions) against, and must pay the 
indemnified party on demand for, any Loss the indemnified party may sustain or 
incur in relation to, in connect with or arising from, any Sub-Account, including 
without limitation: 
 
(a) 
any claim that you are not are not the principal or sole owner of the 
Master Account and Sub-Account; or 
 
(b) 
you were not responsible for the actions carried in respect of any Sub- 
Account. 
 
8 
Miscellaneous 
8.1 
Statements 
Crypto.com may, in its sole discretion, make available to you statements on a 
consolidated basis or on a per Sub-Account basis. 

76 
 
8.2 
Calculation of benefits, fees and rebates 
Treatment and calculation of specific benefits, interest, and rebates payable at a 
Sub-Account level are as described on the Sub-Account FAQs, and otherwise 
treated in accordance with the Agreement. 
 
9 
Risk disclosure statement 
In addition to any other risks disclosed by us that are relevant to your use of the 
Exchange and the Services, there are specific risks associated with the operation 
of Sub-Accounts. 
 
Without limitation, when operating multiple Sub-Accounts, you are responsible 
and liable for any and all trades or transactions entered into with respect to such 
Sub-Accounts, irrespective of whether such Orders are placed directly by you. It 
is your sole responsibility to ensure that any and all trades are Executed 
correctly. 

77 
 
Annex III USD Deposits and USDC Withdrawals 
 
 
The following terms and conditions only apply to you if this functionality has been made available to you 
by Crypto.com. 
 
 
1 
Deposit USD to Spot Wallet 
 
 
(a) 
You may deposit USD to your Spot Wallet by instructing a bank transfer 
(cash and/or third party deposits are not accepted) ("USD Deposit") 
from an active bank account located in the jurisdiction where you are 
registered as a user of the Exchange (“Verified Bank Account”), by 
following the instructions and providing the relevant information set out in 
the Exchange, or by referring to the FAQ page on the Website 
accessible at the following link: 
https://help.crypto.com/en/articles/5271006-exchange-usd-bank-transfer. 
 
(b) 
Our USD Deposit service is provided by our licensed third-party payment 
partner (“Payment Service Partner”). By sending us a USD Deposit 
instruction through the Exchange, you agree and authorise our Payment 
Service Partner to handle and process your USD Deposit instructions. 
 
(c) 
You shall only make a USD Deposit if you are the registered beneficial 
owner of both the bank account you instruct the transfer from and your 
Exchange account. If you are the registered beneficial owner of both the 
bank account you use with us and your Account, but if the registered 
account names are inconsistent or we are unable to verify your bank 
account for whatever reason, we may require you to provide additional 
proof prior to the completion of the USD Deposit and such process will 
cause delay to the USD Deposit. 
 
(d) 
We do not charge any fees for USD Deposits, however, USD Deposits 
are subject to prescribed limits as referenced in the “Fees & Limits” 
section on the Exchange and/or the Website. Any fees chargeable by 
your bank and/or their intermediary banks relating to the USD Deposit, 
including but not limited to any administration or currency conversion 
fees, intermediary banks’ processing fees and your bank’s processing 
fees ("USD Deposit Fees") shall be borne by you entirely. 
 
(e) 
Upon confirmation by our Payment Services Partners that your USD 
Deposit instruction has been effected and upon receipt and successful 
identification of the respective deposit, we will credit the corresponding 
value of the funds in USDC at a 1:1 ratio less any USD Deposit Fees to 
your Spot Wallet. You should allow between 3 to 6 business days for the 
funds to reach your Spot Wallet. 
 
(f) 
All USD Deposits are not reversible or refundable, unless we determine, 
at our absolute discretion that it is in our interest to do so. In addition, we 
may, at our absolute discretion, reverse, cancel, void or refuse to 
process any USD Deposit instructions. 
 
(g) 
Without prejudicing our rights to claim further damages from you, you 
shall immediately indemnify us for any loss and damage and expenses 
arising from any mistaken, erroneous or fraudulent USD Deposit 
instructions (which may include but are not limited to, transactions made 
from unrecognised bank accounts or with missing or incorrect unique 
codes, or transfers exceeding our prescribed limits) given by you or sent 
from your account (collectively "Erroneous USD Deposit 

78 
 
Instruction(s)"). The erroneous or fraudulent nature of your instruction 
shall be determined by us based on reasonable evidence. You further 
agree that if any fund is required to be returned to its origin due to any 
Erroneous USD Deposit Instructions: (i) you will be subject to an 
administration fee of USD 10 per return; (ii) any other fees incurred from 
such return shall be borne by you entirely; and (iii) funds will only be 
remitted to the bank account from which such funds were originally 
received. 
 
2 
Withdraw USDC from Spot Wallet 
 
 
(a) 
You may withdraw USDC by instructing a bank transfer ("USDC 
Withdrawal") from your Spot Wallet to your Verified Bank Account, 
meaning the same bank account from which you have previously made a 
successful deposit of USD under Clause 1(a) above, by following the 
available instructions and providing the relevant information as 
requested in the Exchange, or by referring to the FAQ page on the 
Website accessible at the following link: 
https://help.crypto.com/en/articles/5271006-exchange-usd-bank-transfer. 
 
(b) 
Our USDC Withdrawal service is provided by the Payment Service 
Partner. By sending us a USDC Withdrawal instruction through the 
Exchange, you agree and authorise our Payment Service Partner to 
handle and process your USDC Withdrawal instructions and transfer 
your withdrawal funds to your Verified Bank Account. 
 
(c) 
We do not charge any fees for USDC Withdrawals, however, USDC 
Withdrawals are subject to prescribed limits as referenced in the “Fees & 
Limits” section on the Exchange and/or the Website. Any fees 
chargeable by the your bank and any intermediary banks relating to the 
USDC Withdrawal, including but not limited to any administration or 
currency conversion fees, intermediary banks’ processing fees and your 
bank’s processing fees (“USDC Withdrawal Fees”) shall be borne by 
you entirely. 
 
(d) 
Upon confirmation by the Payment Services Partner that your USDC 
Withdrawal instruction has been accepted and your withdrawal has been 
executed, we will credit the corresponding value of the funds in USD at a 
1:1 ratio less any USDC Withdrawal Fees to your Verified Bank Account. 
You should allow between 3 to 6 business days for the funds to reach 
your Verified Bank Account. 
 
(e) 
All USDC Withdrawals are not reversible or refundable, unless we 
determine, at our absolute discretion that it is in our interest to do so. In 
addition, we may, at our absolute discretion, reverse, cancel, void or 
refuse to process any USDC Withdrawals. 
 
(f) 
Without prejudicing our rights to claim further damages from you, you 
shall immediately indemnify us for any loss and damage and expenses 
arising from any mistaken, erroneous or fraudulent USDC Withdrawal 
instructions (which may include but are not limited to, transactions 
pertinent to unauthorised or fraudulent transfers previously effected 
within the Exchange, or transfers made to a closed or blocked bank 
account) given by you or sent from your account (collectively 
"Erroneous USDC Withdrawal Instruction(s)"). The erroneous or 
fraudulent nature of your instruction shall be determined by us based on 
reasonable evidence. You further agree that if any USDC Withdrawal is 
required to be reversed due to any Erroneous USDC Withdrawal 
Instructions: (i) you will be subject to an administration fee of USD 50 per 

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reversal; and (ii) any other fees incurred from such reversal shall be 
borne by you entirely.