service: name: DingTalk
sector: Work
date: 11.05.2020
document: text: DingTalk Terms of Service
Version Date: May 11, 2020
 
Welcome to DingTalk!
 
Notice: Before using the Services (defined below), please carefully read these Terms of
Service (the “Agreement”), especially the terms exempting or limiting DingTalk’s liabilities and the
terms on dispute resolution and governing laws, as this Agreement will govern your use of the Services
and also the relationship between you and us. In these Terms of Service, “you”, “your” and “User”
mean an end user of the Services and the words “DingTalk”, “we”, “our” and “us” refer to DingTalk
(Singapore) Private Limited.
 
By providing your information in response to any part of the application process, signing up for or
using any part of the Service, and/or completing any registration or activation procedures, you
represent that you have fully read, understood and accepted all terms hereof, and agree that the
Agreement shall be legally binding on you. The most current version of the Agreement may be found
in DingTalk App under Settings -> About DingTalk ->ToS or by the linkage at
 https://page.dingtalk.com/wow/dingtalk/act/service-en-lite?wh_biz=tm. You undertake to accept and
comply with the provisions of the Agreement, and shall not claim that the Agreement is invalid or
request to annul the Agreement on the ground that you have not read the contents of the Agreement or
have not received DingTalk’s reply to your inquiries or otherwise.
 
In accordance with the terms of this Agreement, we have the right to from time to time amend the
Agreement. If you continue to use any part of the Services following such notice, you agree to be bound
by the terms of the Agreement as so amended.
 
1. DEFINITIONS
In the Agreement, unless the context otherwise requires, the following expressions shall have the following
meanings:
1.1 Account: means such account created for access and/or use of the Application;
1.2 Administrator Account: means an Account with administrative privileges for use by a corporate entity;
1.3 Applicable Laws: means, with respect to any person, any and all applicable constitutions, treaties,
conventions, statutes, laws, by-laws, regulations, ordinances, codes, rules, rulings, judgments, rules of
common law, orders, decrees, awards, injunctions or any form of decisions, determinations or requirements
of or made or issued by, governmental, statutory, regulatory, administrative, supervisory or judicial
authorities or bodies (including without limitation, any relevant stock exchange or securities council) or any
court, arbitrator or tribunal with competent jurisdiction, regardless of jurisdiction, as amended or modified
from time to time, and to which such person is subject, including without limitation such of the foregoing as
relates to anti-money laundering and counter-financing of terrorism;
1.4 Application: means the software application branded as “DingTalk” and any web version of the same;
1.5 Content: means any information, data, text, messages, images, or other materials;

1.6 DingTalk APP Center：means such part of the Application that allows Users to install and/or access
third party applications;
1.7 DingTalk Group：means a workspace on the Services dedicated to a particular User;
1.8 DingTalk ID：means the unique login identification name which identifies a User who has an Account;
1.9 DingTalk Privacy Policy：means the privacy policy applicable to the Services and available in
DingTalk App under Settings -> About DingTalk App -> PP or by the linkage
at https://page.dingtalk.com/wow/dingtalk/act/privacy-en-lite?wh_biz=tm;
1.10 Intellectual Property Rights：means throughout the world and for the duration of the rights:
i. patents, trademarks, goodwill, service marks, logos, get-up, trade names, brand names, internet domain
names, rights in designs, copyright (including rights in computer software) and moral rights, database
rights, semi-conductor topography rights, utility models, trade secrets, inventions, confidential,
business, scientific, technical or product information and other intellectual property rights, in each case
whether registered or unregistered and including applications for registration, and all rights or forms of
protection having equivalent or similar effect;
ii. any other rights resulting from intellectual activity in the cybersecurity, commercial, industrial,
scientific, literary and artistic fields and whether dealing with manufactured products or services;
iii. rights under licences, consents, orders, statutes or otherwise in relation to a right under sub-paragraph
(a) above;
iv. rights of the same or similar effect or nature as or to those in sub-paragraphs (a) and (c) which now or
in the future may subsist; and
v. the right to sue for infringements of any of the foregoing rights.
1.11 Loss: means all liabilities, costs, expenses, damages and losses (including but not limited to any direct,
indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs
(calculated on a full indemnity basis) and all other professional costs and expenses);
1.12 Member: means a User that belongs to a particular DingTalk Group;
1.13 Personal Data: has the meaning ascribed to it in the DingTalk Privacy Policy;
1.14 Publisher: means a third party providing a Third Party Service;
1.15 Publisher Terms: is defined in Clause 3;
1.16 Services: means the Application and any websites, hardware, services and functionalities in connection
therewith provided, operated and/or managed by DingTalk, including without limitation the DingTalk official
website (dingtalk.com), DingTalk Open Platform (open.dingtalk.com), DingTalk APP Center
(appcenter.dingtalk.com), DingTalk DRP platform (open-drp.dingtalk.com), DingTalk Community
（dingding.xin), DingTalk smart hardware (such as DingTalk M2 Smart Receptionist, DingTalk M1 Smart
Attendance Machine, DingTalk C1/C1B Smart Communication Center, DingTalk P1 Printer Box) and other
third party services and/or hardware that are integrated with the foregoing;
1.17 Third Party Services: is defined in Clause 1; and
1.18 User Content: means any Content that is uploaded, posted or otherwise transmitted by you to or via the
Services.
 
2. CONTENTS AND EFFECT OF THIS AGREEMENT
2.1 DingTalk may impose such further terms and conditions and make such amendments to the Agreement as
DingTalk in its sole and absolute discretion deems fit from time to time. Upon at least 7 day prior notice on

the DingTalk official website (www.dingtalk.com), the amended Agreement shall immediately supersede the
original Agreement and take effect. If you disagree with any amendment, you shall immediately stop using
the Services. You further agree that if you continue to use and/or access the Services after being notified of
such amendments to the Agreement, such use and/or access shall constitute an affirmative: (i)
acknowledgement by you of the Agreement and its amendments; and (ii) agreement by you to abide and be
bound by the Agreement and its amendments. DingTalk’s right to vary the Agreement in the manner
aforesaid may be exercised without the consent of any person or entity who is not a party to the Agreement.
 
3. LICENCE TO USE APPLICATION
3.1 DingTalk grants you a non-transferable, non-exclusive, personal, limited, non-sublicensable license to
install the Application on your personal mobile communication device(s) and use the Application in
accordance with the Agreement. All other rights not expressly granted in the Agreement shall be reserved by
DingTalk and your exercise of these rights shall be subject to the prior written consent from DingTalk. In no
event shall the aforesaid license granted be deemed to be a transfer of part or all of DingTalk’s Intellectual
Property Rights to you.
3.2 For the avoidance of doubt, DingTalk shall not at any time be obliged to provide any adaptations,
enhancements and/or modifications to the Application, including without limitation any updates, patches,
bug-fixes and/or upgrades to the Application, or any new versions and/or releases of the Application which
incorporate new features or functions.
3.3 You may not under any circumstances: (i) copy, sell, resell, assign, licence, distribute, transmit, publicly
display, rent, lease, lend, export, offer on a “pay-per-use” basis, publish or otherwise reproduce the
Applicationor any part thereof in any form by any means; (ii) adapt, modify, decompile, disassemble,
localise, port and/or reverse engineer the Applicationor any part thereof; (iii) remove, obscure or destroy any
copyright, trade secret, proprietary or confidential legends or marking of DingTalk placed upon or contained
within the Application; (iv) prepare or develop derivative works based on the Application; and/or (v) use the
Applicationfor any purpose other than those permitted under the Agreement. Any breach of the aforesaid
restrictions shall result in immediate and automatic termination of all rights and licence granted hereunder.
The use restrictions set out herein shall survive the termination of the Agreement.
 
4. SCOPE OF SERVICES
4.1 Without prejudice to the other provisions of the Agreement, if you have registered to use one or more of
the Services but you use other Services with the same Account, this Agreement automatically also applies to
your use of these additional Services.
4.2 The Services include various technical functions such as address book management, conference calls and
unread messages notifications. DingTalk has the right, at any time and from time to time, to change, upgrade,
modify, terminate, withdraw or transfer the Services or any part thereof and/or any functions and applications
at any time at its sole and absolute discretion. Such right shall also extend to any Publisher offering such
functions. You agree that DingTalk is not required to notify you of, and will not be liable to you or any
Publisher for, such change, upgrade, modification termination, withdrawal or transfer. DingTalk may in its
sole and absolute discretion publish such changes, upgrades, modifications or transfers on the DingTalk
official website (dingtalk.com).
4.3 If you are a corporate entity, you may apply for an Administrator Account by providing appropriate
written authorization and such other supporting documents as DingTalk may require. Upon DingTalk’s
processing of your application, you may use the Administrator Account to upload and manage your DingTalk
Group and invite other Users to join the DingTalk Group.
4.4 If you accept an invitation to become and remain a Member during your use of the Services, you are
entitled to use certain functions provided by the Application in relation to such DingTalk Group and its
Members which will depend on inter alia the level of access granted to you by the relevant Administrator

Account. You hereby authorize the aforesaid Administrator Account to manage all aspects of your
membership in the DingTalk Group, including but not limited to modifying your level of access to various
Services, and you undertake to use the Services within the scope of access granted to you by that
Administrator Account in addition to compliance with the Agreement.
4.5 Use of the Services requires one or more compatible devices, Internet access (fees may apply), and
certain software (fees may apply), and may require obtaining updates or upgrades from time to time. As use
of the Services involves hardware, software, and Internet access, your ability to access and use the Services
may be affected by the performance of these factors. High speed Internet access is recommended. You
acknowledge and agree that such system requirements, which may be changed from time to time, are your
responsibility, and are to be procured at your own cost and expense.
 
5. REGISTRATION AND ACCOUNT MANAGEMENT
5.1 You hereby represent and warrant that you have the full legal capacity, power, authority and right to enter
into and exercise your rights and perform your obligations under the Agreement. If you are not such an
eligible user, please do not use the Services. Without prejudice to its other rights and remedies at law whether
against you and/or your guardian (as applicable), DingTalk has the right to suspend or close your Account
and claim Losses incurred by it against you and/or your guardian (if applicable). If you register an Account
or use the Services on behalf of a corporate entity, you hereby represent and warrant that you have been duly
authorized and have the right to represent and bind such corporate entity to the terms of the Agreement.
5.2 At the time of registration, you may use your mobile phone number and/or any other information
acceptable to DingTalk for identification or verification in relation to your Account registration. In any event,
you shall ensure that all information provided to DingTalk is and remains true, accurate and complete and
that you have not withheld any relevant information.
5.3 DingTalk may, upon processing your application, assign a DingTalk ID to you. You may set the DingTalk
ID only once and it cannot be changed once it is set. You understand and agree that the Account name,
DingTalk ID, icon, profile and other information set by you shall not include any illegal or offensive
information, and that you shall not impersonate any other person or entity, register an Account for another
person or entity without his/her/its consent, adopt a DingTalk ID that is confusingly similar to another
DingTalk ID, or use usernames that may infringe upon the rights or interests of others (including but not
limited to infringement of a third party’s trade mark or other similar rights). Without prejudice to any other
rights or remedies of DingTalk, upon any breach of this clause of the Agreement, DingTalk has the right to
reject your registration, terminate the provision of Services to you and/or cancel your Account and/or
DingTalk ID, with any and all Losses incurred therefrom solely borne by you.
5.4 DingTalk may require that you comply with security procedures prescribed by it from time to time to
access your Account. You hereby undertake to keep your Account and any security credentials (for example,
passwords) secure and not disclose such credentials to any third party or allow a third party to use the same.
DingTalk shall deem all activities undertaken in respect of any Account following any successful login to the
Account with the use of such credentials to have been carried out by you, and you agree to be bound by and
liable for all such activities.
5.5 You understand and agree that the ownership of the Account (including account on client and
Administrator Account, if applicable) shall belong to DingTalk and you only have the right to use such
Account subject to the terms of the Agreement. The right to use an Account shall only be vested in the
original applicant for registration and shall not be transferred or provided to others in any manner, and
DingTalk has the right upon the breach of this Clause 5.5 to repossess such Account immediately without
further notice and any and all Losses caused by the deletion and loss of all data and information generated
during your use of the Services shall be solely borne by you.
5.6 After your successful registration, DingTalk will confirm your identity, in particular your DingTalk ID,
password, cell phone number, SMS check code, ID number and other biometric information. By providing
such information, you acknowledge and agree to DingTalk using such information to verify your Account
from time to time, including where you use a new device to access the Services. You shall keep your device,

DingTalk ID and password and/or identity information secure and be liable for all activities (including but
not limited to clicking “Accept” in relation to agreements online, purchasing Services, sharing information or
Content, initiating conference calls) carried out by using such Account and password and/or identity
information. For avoidance of doubt, all actions referable to your Account and/or DingTalk ID shall be
deemed to have been undertaken by you, whether or not actually undertaken by you. You further agree and
acknowledge that where you choose to activate any Service or functionality that will require your biometric
information, DingTalk will rely on information, tokens or certificates generated by third party hardware or
software service providers (such as the manufacturer of your mobile phone), and DingTalk has no
responsibility or liability for verifying the accuracy or reliability of such information, tokens or certificates.
5.7 You undertake to notify DingTalk immediately if your security credential or Account is used without
authorization or in case of any other security breach, and to the maximum extent permitted under applicable
law, you agree and acknowledge that DingTalk will not be liable for any Loss caused under such
circumstance. Unless otherwise required by applicable laws and only with the consent of DingTalk, your
DingTalk ID and password may not be assigned, transferred or shared in any manner.
5.8 You understand and agree that if you fail to log in to the Application for 12 consecutive months after
registration of the Account, DingTalk has the right to terminate your Account and it shall not be liable for
any Losses resulting therefor. In such event, your DingTalk ID will be recycled and DingTalk may make the
same DingTalk ID available to other users.
5.8 If you deregister the Account and/or stop using Services, or if at any time DingTalk exercises its rights to
suspend or terminate your Account for any reason whatsoever, DingTalk has the right to permanently delete
all Content, data and information associated with the Account, including but not limited to deletion of the
same, and shall not be liable to you for any Losses resulting therefrom, nor shall DingTalk be obliged to
retrieve such data or information for you. If the Account is an Administrator Account, DingTalk has the right
to:
a. cancel and delete such Administrator Account and all information associated thereto (including any
contact list);
b. terminate its relationship with the relevant User using that Administrator Account;
c. delete the contact list of the relevant User; and
d. terminate the rights and interests granted to any User by the Administrator Account.
 
6. SERVICES USE REGULATIONS
6.1 You fully understand and agree that DingTalk only provides a service platform to the User and you shall
be responsible for all acts and omissions of each user using the Services. Accordingly, you understand that
your use of the Services may result in exposure to the risks of illegal or improper conduct (or information) of
others, and you shall judge and act on your own and assume the corresponding risks. You agree and
acknowledge that DingTalk is not responsible for content posted or made available by Users via DingTalk or
the Services.
6.2 You must comply with DingTalk’s notices, guidelines and operating rules and policies pertaining to the
use of the Service which DingTalk issues from time to time. These notices, guidelines and operating rules
and policies will generally be issued to you via email and/or publication on DingTalk’s websites or such
other method of notification as may be designated by DingTalk, which you acknowledge shall be sufficient
notice for the purpose of this clause.
6.3 Unless otherwise specified, the Services hereunder shall be used for non-commercial purposes only. You
undertake not to duplicate, copy, sell, resell or use any part of the Services or the use or acquisition thereof
for any commercial purposes including but not limited to advertising.
6.4 You undertake not to use, or permit any Member to use, the Services for any illegal or improper actions,
including but not limited to:
a. uploading, transmitting or sharing information containing any content which:

i. jeopardizes national security, divulges national secrets, subverts state power, or sabotages
national unity;
ii. incites ethnic hatred or discrimination, or undermines ethnic solidarity;
iii. violates national religious policies, or propagates evil cults or superstition;
iv. disturbs public order, or sabotages social stability;
v. encourages obscenity, eroticism, gambling, violence, murder, terror or instigates crimes;
vi. actions that do or is intended to harm, disable, destroy or adversely affect performance of the
Services in any way or which do or is intended to harm or extract information or data from other
hardware, software or networks of DingTalk or other Users;
vii. insults or defames others, or infringes upon the lawful rights and interests (including without
limitation Intellectual Property Rights) of others;
viii. is false, fraudulent, harmful, coercive, encroaching on privacy of others, harassing, infringing,
slandering, vulgar, obscene, grossly harmful, blasphemous, defamatory, pornographic,
pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable,
disparaging, relating or is otherwise morally disturbing or unlawful in any manner; or
ix. is otherwise restricted or prohibited by applicable laws, regulations, rules, ordinances and codes;
b. pretending to be any other person or organization, or falsely representing or fraudulently claiming to be
related to any other person or organization;
c. building or benchmarking a competitive product or service, or copy any features, functions or graphics
of the Services;
d. fabricating titles or otherwise manipulating the identification materials to mislead others to believe that
your User Content originates from DingTalk or its affiliates;
e. uploading, transmitting or sharing any User Content known by you under any law or agreement or
statutory provision (e.g., internal materials and proprietary and confidential data obtained or disclosed
due to any employment relation or under any confidentiality agreement) which you are not authorized
to upload, transmit or share;
f. uploading, transmitting or sharing User Content that infringes infringing any third party’s Intellectual
Property Rights;
g. stalking or otherwise harassing others, or sending a large amount of information to your contacts or
other Users through the Services;
h. uploading, transmitting or sharing any advertisement, marketing information, promotional materials,
“spam”, “chain letters”, “direct sale” or solicitation materials in any other form, except to the
community or by the function exclusively for the foregoing purposes;
i. using the Services in violation of any DingTalk policy or in a manner that violates Applicable Laws,
including but not limited to anti-spam, export control, privacy, and anti-terrorism laws and regulations
and laws requiring the consent of subjects of audio and video recordings;
j. using the Services in critical sectors for which the Services are not designed, including but not limited
to nuclear facilities, military, transportation and telecommunication. DingTalk will not be legally liable
for any personal injury or death, property loss or environmental disruption caused by failure of the
foregoing operations due to the Application or Services;
k. any act beyond the ordinary communications, whether internal or external, between friends or Users;
l. adding other Users as friends, inducing other Users to add you as their friend or otherwise befriending
other Users (including but not limited to forming unilateral and bilateral friend relations, the same
below) for purposes beyond the ordinary communications, whether internal or external, between
friends or Users (including but not limited to sending advertisements, spam, harassing information or
information violating laws and regulations); and
m. sending a large amount of information to your friends or other Users through the Services.
6.5 You undertake not to do any of the following acts:
a. uploading, posting, emailing or otherwise transmitting any software virus or other computer code, file
or program that disrupts, damages or restricts the functions of any computer hardware, software or
telecommunication device;
b. disrupting or damaging the Services or the servers and networks connected to the Services, or violating
any regulations, procedures, policies or codes relating to the networks connected to the Services;
c. adding, deleting, reducing or altering the Application by modifying or fabricating directives and data in
its running process, or operating or distributing to the public the software and methods applied for the
above purposes, whether for commercial purposes or not;

d. logging in to or using the Application and Services via any third-party software, plug-in or system that
is not developed or authorized by DingTalk, or producing, publishing or spreading above tools; or
e. disrupting the Application or its components, modules and data on your own or by authorizing others
or through using third-party software.
6.6 You agree and accept that DingTalk is not required to monitor the data and Content uploaded, transmitted
or shared by you in real time. DingTalk has the right to monitor, review and supervise your use of the
Services and take corresponding actions, including but not limited to deleting information, suspending or
terminating the Services, and reporting your actions to the relevant authorities.
6.7 You undertake not to use the Services in any form detrimental to DingTalk’s business interests, or engage
in any acts that may damage or be prejudicial to DingTalk.
6.8 You understand and agree that, in the provision of the Services, DingTalk and its affiliates together with
DingTalk’s authorized partners, may provide you with commercial advertisements or promotional or other
information in commercial or non-commercial form. You remain solely responsible for verifying the
authenticity and reliability of such information. To the maximum extent permitted under applicable law, you
shall bear all Losses you may suffer by your acting on or in connection with such advertisements or
information, and DingTalk shall not be liable for the same.
6.9 If you manage an Administrator Account, you may add and manage Members through the Account. You
shall be responsible for the acts and omissions of such Members. You shall also be responsible for any
consequences resulting from any modifications to the Services provided to such Members by DingTalk
pursuant to your exercise of the administrative privileges of your Administrator Account, and shall
indemnify DingTalk for all Losses resulting therefrom.
6.10 If you use Alipay's red envelope function, payment and/or money transfer functions within the
Application, you shall comply with all applicable laws and shall not illegally use such functions for illegal
activities, such as gambling, fraudulent fund-rising, pyramid schemes and other illegal and criminal acts, or
provide assistance for illegal and criminal acts. You shall indemnify DingTalk for all Losses incurred by it
arising from or in connection with such acts.
6.11 You shall be solely responsible for the lawful use of any and all Content you access via the Services, and
shall be responsible for all risks arising out of using the Content, including risks arising from reliance on the
accuracy, completeness or practicability of the contents. DingTalk cannot and will not assume any liability
for any Losses incurred by you due to the aforesaid risks.
6.12 You shall comply with all Applicable Laws in your use of the Application, Services and Third Party
Services, and you hereby warrant and represent that DingTalk will not be in breach of any Applicable Laws
as a result of your opening, operating, accessing and/or using an Account, the Application, Services or Third
Party Services or taking any other action directly or indirectly through your use of the same.
6.13 You agree that DingTalk has the right to:
a. juxtapose or otherwise combine the User Content with any statements, notices, corrections and other
materials as we deem fit, whether on the DingTalk platform or otherwise; and
b. disable all or some Users' access to any User Content or any part thereof.
6.14 If DingTalk discovers or receives reports from others that you have breached the Agreement, DingTalk
may in its sole and absolute discretion delete and/or block any Content you have made available on your
Account at any time without any notice, and take any further measures as it may see fit, including without
limitation to its rights and remedies at law, suspending, terminating or repossessing your Account, restricting,
suspending or terminating your use of all or part of the Services.
 
7. SERVICES FEES

7.1 You shall pay to DingTalk all fees imposed by the DingTalk from time to time in its sole and absolute
discretion in respect of Services rendered to you provided that details of the charges are made known to you
in writing or in any other manner DingTalk may determine. Such fees shall take effect from the date stated in
such notice. If you disagree with such fees, you shall immediately cease all your use of the Services,
otherwise if you proceed to use the Services you shall be deemed to have agreed to bear the said fees.
7.2 You shall bear all third party fees in connection with your use of the Services, including but not limited to
cellphone data fees and telecommunication service fees.
7.3 Where any Services are offered for free, it shall not constitute a representation by DingTalk that the same
will continue to be free of charge in the future. DingTalk has the right to inform you of the imposition of fees
for such Services and the means of payment via notification on the DingTalk official website or within the
Application with seven days’ advance notice. If you continue your use of such Services, you shall be deemed
to have agreed to bear the said fees.
7.4 You agree that all fees shall be due and payable by you at the times and in the manner specified by
DingTalk from time to time in its sole and absolute discretion and via payment methods that are acceptable to
DingTalk. All taxes, charges and other additional costs imposed in connection with such fees shall be borne
by you.
7.5 You understand and acknowledge that you will consume a small amount of data traffic in initiating one-
party or multi-party call using the Application.
7.6 You understand and agree that, in using the voice service in the Application, DingTalk will provide the
Services via the network provided by third party telecommunication operators, who, in some cases, may
impose certain fees on you (for example, you may be required to pay roaming charges when you are roaming
in a different region).
 
8. SPECIAL AUTHORIZATION
8.1 Where DingTalk’s affiliates and/or business partners notify DingTalk that you are in breach of your
obligations or undertakings to such affiliates and/or business partners, DingTalk has the right to immediately
take enforcement or other actions against you and/or your Account, including but not limited to suspension
or termination of the provision of your Account or to your access to the Services or any part thereof, and to
announce your breach via the Application or the Services. You understand and agree that DingTalk is not
required to verify any such notification with you or obtain your further consent to such actions, and DingTalk
shall not be liable to you for such measures.
8.2 If you breach the Agreement or other agreements concluded between you and DingTalk, DingTalk has
the right to inform DingTalk’s affiliates and/or business partners of such breach and require such affiliates
and/or business partners to take enforcement or other actions against you and/or your Account, including but
not limited to requiring such affiliates and/or business partners to suspend or terminate the provision of any
services in whole or in part to you or your access to any services or any part thereof, and to announce your
breach in any websites they operate or control.
8.3 You consent to the collection, use and disclosure of any personal data to, by or from any
DingTalk affiliates and/or business partners for the purposes stated in this Clause.
 
9. THIRD PARTY SERVICES
9.1 The Application and/or Services may allow you to access, use and/or install third party applications and
functions (collectively the “Third Party Services”). These include third party applications accessed through
the DingTalk APP Center and third party functions embedded in the Application such as Alipay red envelope
function, payment and/or money transfer functions and the AliTranslation translation tools. Such Third Party
Services may be subject to additional terms and privacy policies as may be prescribed by the relevant

Publisher, which you should read, understand and accept before using the Third Party Service. DingTalk
shall not be responsible for the privacy practices or policies of such Publishers.
9.2 You understand and agree that the Third Party Services are provided by the relevant Publisher and not
DingTalk. DingTalk shall assume no liability for your use of such Third Party Services.
9.3 DingTalk does not perform any other testing and does not warrant or support the Third Party Services.
The Publishers are solely responsible for all aspects of the Third Party Services they publish, including
content, functionality, availability and support. Publishers are required to provide their own terms of service,
privacy policy and support information (“Publisher Terms”). Users who access or download Third Party
Services must enter into Publisher Terms directly with the Publisher.
9.4 DingTalk is not responsible for the Third Party Services, their content, functionality, availability, or
support. Third Party Services are hosted “as-is” and “as-available” and use of the Third Party Services is at
your own risk, subject to the Publisher Terms. Third Party Services may become unavailable or be removed
by a Publisher at any time and any data stored in them may be lost or become inaccessible.
9.5 DingTalk is not responsible for any data transferred to a Publisher, or for any transmission, collection,
disclosure, security, modification, use or deletion of any data by or through a Third Party Service. Publishers
may use your data as permitted in the Publisher Terms. Use of the Third Party Services may require your data
to be transferred to the Publisher and by accessing and using the Third Party Service, You consent to the
transfer of your data by DingTalk as required by the Publisher. DingTalk does not support the Third Party
Services. You should contact the Publisher for support or questions. DingTalk makes no representations and
disclaims all warranties, express or implied, regarding Third Party Services and reserves the right to remove
a Third Party Service from the Application at any time, in its sole discretion.
9.6 You understand and agree that if DingTalk makes any adjustment, suspension or termination of the
Services or any portion thereof that affects Third Party Services, DingTalk shall not be held liable for any
Losses therefrom.
9.7 You agree that your use of any Third Party Services may require DingTalk to transfer data relating to you
and/or your Account to the relevant Publisher and you hereby consent to such transfer.
 
10. SUSPENSION OR TERMINATION OF THE SERVICES
10.1 You agree that DingTalk has the right to suspend, terminate or procure the suspension or termination of
the Services or Third Party Services or any portion thereof at any time for any reason whatsoever, without
notice to you.
10.2 You understand and agree that DingTalk may, on a regular or irregular basis, carry out maintenance or
servicing of devices, facilities, software and hardware with which the Services are provided, and that
DingTalk shall assume no liability if the Services (whether paid or not) are therefore suspended for a
reasonable period. DingTalk may make an announcement on its official website in advance where reasonable
to do so.
10.3 DingTalk may immediately suspend or terminate the provision of the Services or Third Party Services to
the User and request the User to make compensation for Losses if:
a. the User breaches the obligation of registration as provided in Clause 5;
b. the User fails to pay the corresponding service fees for the use of paid network services; or
c. the User violates the provisions of Clause 6 in respect of the use of Services.
 
11. DATA PRIVACY AND CONFIDENTIALITY

11.1 The DingTalk Privacy Policy explains how we treat your personal data and protect your privacy when
you use the Application and/or the Services. By using the Application and/or the Services, you consent to
and agree to be bound by the DingTalk Privacy Policy, which you have read and understood.
11.2 Certain products and/or services may be provided on a part of the Application via framing or via a third
party’s own website or webpage (to which you may be directed from the Application) and may be co-
branded with DingTalk’s logos or trademarks, even though they are not operated or maintained by DingTalk.
You acknowledge that any submission of Personal Data via such part of the Application or the third party’s
website or webpage shall be to the third party directly and not DingTalk and DingTalk shall not be deemed to
have collected any Personal Data submitted by you in such manner, and as if you have left the Application
and visited such third party’s website or webpage. You further acknowledge that any collection, use and/or
disclosure of such Personal Data on such parts of the Application or the third party’s such website or
webpage shall not be governed by the DingTalk Privacy Policy but shall instead be subject to such terms and
conditions as may be prescribed in the third party’s own privacy policy, which is accessible at the framed part
of the Application on which the third party is providing its products and/or services or at the relevant part of
the third party’s website or webpage. DingTalk shall not be responsible for the privacy practices or policies
of the third party. You are encouraged to learn about the privacy practices or policies of such the third parties.
11.3 DingTalk may contract with one or more third parties to provide, maintain and host the products or
services on the Application. Therefore, any information you submit and/or any Content which you transmit
may be placed and stored on a computer server maintained by a third party. You acknowledge that such
information or content may pass through and be stored in servers outside DingTalk’s control. You agree that
DingTalk has no liability or responsibility for any such pass through or storage of the same.
11.4 You consent to the collection, storage, communication and processing of any of your information by any
means necessary for DingTalk to maintain appropriate transaction and account records and to the release and
transmission to and the retention by the relevant third party service providers and hosts of your information
to enable your use of the Services.
11.5 You acknowledge that all transmissions (whether by email or otherwise) to and from this Services
cannot be guaranteed to be completely secure or error-free and the same could arrive late, be intercepted,
corrupted, lost, destroyed, or incomplete, or contain viruses and may not be received by the intended
recipient. Consequently, you understand that you should not post or transmit any private or confidential
Content and/or information (whether yours or any third party’s) via the Services unless you want it to be
available publicly. You are aware that the Content transmitted by you may be subsequently forwarded to a
third party by the recipient. You further understand that as DingTalk cannot control or prevent the
transmission of your private or confidential Content by a third party, DingTalk cannot be responsible or held
liable for the same. Accordingly, DingTalk does not warrant the privacy and/or security of any transmissions
(whether by email or otherwise) to and from the Services.
11.6 DingTalk has the right to determine at its discretion the maximum storage period of your data in the
Application and the Services the amount of maximum storage space to allocate to the same. You shall keep
your devices, Account, password, relevant information and Content safe. DingTalk will not be held liable for
any lost or stolen data.
11.7 Please refer to DingTalk Privacy Policy for other data privacy-related terms.
 
12.INTELLECTUAL PROPERTY RIGHTS
12.1 You understand and agree that unless otherwise stated by DingTalk, DingTalk owns or licences (as the
case may be) all Intellectual Property Rights in the Application and Services. You further agree that DingTalk
owns all Intellectual Property Rights in all derivative works (including without limitation any reports, test
results and analyses) generated by the Services from the User Content.
12.2 You undertake that unless authorized by DingTalk in writing you shall not (and shall not allow,
encourage or facilitate any third party to) lease, lend, sell, distribute, copy, modify, repost, compile, release,

publish, reverse engineer, decompile, or otherwise obtain the source code underlying the Application and/or
Services
12.3 You shall be solely responsible for User Content, including the form, content and accuracy thereof. You
hereby grant to DingTalk a worldwide, non-exclusive, limited term licence of the Intellectual Property Rights
in such User Content to access, use, store, reproduce, communicate to the public, export and display the User
Content, only as reasonably necessary (a) to provide, maintain and update the Services; (b) to prevent or
address service, security, support or technical issues; (c) as required by law or as permitted by the DingTalk
Data Policy; and (d) as expressly permitted in writing by You. You agree that DingTalk shall not be under
any obligation of confidentiality to you regarding any such User Content transmitted to DingTalk using the
Platform unless otherwise agreed in a separate direct contract between you and DingTalk or required by law.
12.4 The logo of DingTalk, “钉钉”, “钉三多“，“DingTalk”, “Ding” and other texts, graphs and combination
thereof, as well as other logos, marks, product names and service names of DingTalk involved in the Services
are all trademarks of DingTalk and its affiliates. Without the written authorization of DingTalk, you shall not
display, use or otherwise process any of the said trademarks in any way, or represent to others that you have
the right to do so.
12.5 You understand that DingTalk may and you agree to authorize DingTalk to use your name, trademark
and logo in the advertising and promotion only for the purpose of showing that you are our client or partner.
 
13. NOTIFICATION OF INFRINGEMENT
13.1 We reserve the right to investigate notices of copyright, trademark and other intellectual property
infringement in respect of Content and other material on the Services (“Infringing Material”) and take
appropriate action.
13.2 If you believe that your work has been used or copied in a way that constitutes infringement of your
Intellectual Property Rights and such infringement is occurring on the Services, please notify us in writing
immediately in the form prescribed by applicable laws (“Infringement Notice”). All such Infringement
Notices shall be sent to us addressed as follows:
Attention: DingTalk User Operation Center 
Address: Building No.5, 959 Gao Jiao Road, Yuhang District, Hangzhou, China, 311100
Email: dingtalkteam@alibaba-inc.com
13.2 We will duly consider all Infringement Notices submitted in the above manner.  In return, you agree that
you shall not take any legal action or exercise any legal remedy you may have against us in respect of any
such Infringing Material, unless you have first given us the Infringement Notice and sufficient opportunity to
remove the Infringing Material, and thereafter we refuse or fail to remove the Infringing Material within a
reasonable time.  Where we remove the Infringing Material in response to your Infringement Notice, you
agree not to exercise and you hereby waive, any right of action against us under applicable law which you
may have in respect of any Infringing Material appearing on the Platform prior to such removal by us.
13.3 You acknowledge and agree that we have no control and cannot undertake responsibility or liability in
respect of Infringing Material appearing on third party sites. 
 
14. DISCLAIMERS
14.1 The Services are provided on an “as is” and “as available” basis. No warranty of any kind, implied,
express or statutory, including but not limited to any warranties of title, non-infringement of third party
rights, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus

or other malicious, destructive or corrupting code, agent, program or macros, is given in conjunction with the
Services or any information, products and materials provided through the Services.
14.2 Without prejudice to the generality of the foregoing, DingTalk does not warrant: (i) the accuracy,
timeliness, adequacy or completeness of the Services; (ii) that your use of and/or access to the Services, or
the operation of the Services, will be uninterrupted, secure or free from errors or omissions or that any
identified defect will be corrected; (iii) that the Services will meet your requirements or that the Application
is free from any virus or other malicious, destructive or corrupting code, agent, program or macros; (iv) that
use of the Services by you will not infringe rights of third parties; or (v) that the products, services, materials
and information provided through the Services are appropriate or available for use in your jurisdiction. In the
event that the laws of the jurisdiction you are in do not permit or impose restrictions on the access to any
content on the Services, you shall forthwith discontinue access to such content or comply with such
restrictions (as the case may be).
14.3 You acknowledge and agree that DingTalk does not warrant the security of any information transmitted
by or to you using the Services and you hereby accept the risk that any information transmitted or received
using the Services may be accessed by unauthorised third parties and/or disclosed by DingTalk and by its
officers, employees or agents to third parties purporting to be you or purporting to act under your authority.
14.4 You will not hold DingTalk or any of its officers, employees or agents responsible or liable, in contract,
tort (including negligence or breach of statutory duty), equity or otherwise, for any such access or disclosure
or for any Loss (whether direct or indirect, or whether foreseeable or not) suffered or incurred by you as a
result of any such access or disclosure.
 
15. EXCLUSION OF LIABILITY AND INDEMNITY
15.1 Under no circumstance shall DingTalk be liable for any failure of or delay in providing the Services
owing to Internet connection failure, breakdown of computers, communication or other systems, power
failure, strike, labor dispute, rebellion, insurrection, riot, lack of productivity or production materials, fire,
flood, storm, explosion, force majeure, war, government act, order from international or domestic court, or
omission of a third party.
15.2 DingTalk shall in no event nor for any reason whatsoever be liable, even if DingTalk has been advised
of the possibility of such Loss, for any Loss, including direct, indirect, special, or consequential damage, or
economic loss, arising from or in connection with:
a. any access, use or the inability to access or use the Services or Third Party Services, including in
connection with any maintenance, breakdown, fault or non-availability of any part of the Service;
b. your use or misuse of the Servicesor Third Party Services;
c. any defect, error, imperfection, fault, mistake or inaccuracy with the Servicesor Third Party Services,
its contents or associated services;
d. errors or omissions in the Content (including User Content);
e. the use of, access to, or denial of access to Content (including User Content);
f. any system, server or connection failure, error, omission, interruption, delay in transmission,
undeliverable messages, problem with your computer (or such other access or electronic device
including but not limited to cellular telephones, smart phones and personal digital assistants), computer
virus or other malicious, destructive or corrupting code, agent program or macros;
g. fees incurred by purchasing or obtaining any product, sample, data or information, or by conducting
transaction through the Servicesor Third Party Services, or by other alternative acts;
h. unauthorized storage, modification or transmission of data;
i. any services, products, information, data, software or other material obtained through the Services or
Third Party Services, or through the use of the Servicesor Third Party Services or reliance on the
Services or Third Party Services or the contents thereof;
j. representation or act conducted by a third party through the Servicesor Third Party Services; or
k. damages caused by other matters relating to the Servicesor Third Party Services, including negligence.

15.3 You fully understand and agree that the Application and Services operate in an Internet based
environment, hence the information and personal materials shared by you in the Services may be copied,
reposted, modified without permission, or used for illegal purposes by others. You have been fully aware of
such risks, and hereby acknowledge that you shall take such risks on your own, for which DingTalk shall not
be liable.
15.4 You understand and agree that there might be risks in the use of the Services, including without
limitation being subject to any threatening, defamatory, objectionable, infringing (including without
limitation infringing the Intellectual Property Rights), anonymous or pseudonymous information from others,
and you bear all Losses incurred by you in connection with such risks.
15.5 The exclusions in this Clause 15 and the other provisions of the Agreement shall take effect to the
fullest extent permitted by law. If for any reason DingTalk’s liability may not be so excluded, to the
maximum extent permitted under law, the maximum aggregate liability of DingTalk in connection with your
use or inability to use the Services and/or otherwise in connection with the Agreement or any breach thereof
shall not exceed USD100.
15.6 You shall indemnify and hold harmless and keep DingTalk indemnified in full against all and any Loss
howsoever arising which may be brought against or suffered or incurred by DingTalk arising from or which
is directly or indirectly related to:
a. your access to and/or use of the Servicesor Third Party Services and/or any other person or entity's use
of the Services or Third Party Services where such person or entity was able to access and/or use the
Services or Third Party Services by using your DingTalk ID and/or Account (where applicable);
b. where you have access to an Administrator Account, the acts and omissions of the Members of your
DingTalk Group in connection with the Services and Third Party Services; and/or
c. any breach or non-observance of any of the Agreement (including any warranty, representation and
obligation therein) by you or by any other person or entity where such person or entity was able to
access and/or use the Servicesor Third Party Services by using your DingTalk ID or Account.
 
16. LIABILITY FOR BREACH AND COMPENSATION
16.1 If DingTalk discovers or receives reports from others that you have breached the Agreement, DingTalk
shall without prejudice to its rights and remedies at law, have the right to delete and/or block your User
Content at any time without any notice, and take such further measures as DingTalk deems appropriate in its
sole and absolute discretion including without limitation restricting, suspending or terminating your use of
your Account and Services, restricting, suspending or terminating your use of all or part of the Services
(including but not limited to terminating your relationship with the relevant DingTalk Group and/or
Members, deleting your contact list and restricting the addition of new Members to the relevant DingTalk
Group, message delivery or addition of new friends), and holding you legally liable thereto.
16.2 You agree that if any claim or demand is made by any third party against DingTalk and/or its affiliates,
or any Loss is incurred by DingTalk and/or its affiliates, due to or resulting from the information uploaded,
transmitted or share by you through the Services, your use of other functions of the Services, your breach
hereof or your infringement of any rights or interests of others, you shall make full compensation (including
without limitation reasonable attorney’s fees).
 
17. EFFECTIVE NOTICE
17.1 Any notice or other communication in connection with the Agreement:
a. may be given personally, by post, facsimile or electronically if sent to the address or facsimile number
then most recently notified by the recipient to the sender;
b. if given personally, will be deemed to have been received upon delivery;
c. if given by post, will be deemed to have been received on the second day following posting;

d. if given by facsimile, will be deemed to have been received upon production of a transmission report
by the machine from which the facsimile was sent which indicates that the facsimile was sent in its
entirety to the facsimile number of the recipient; and
e. if given by DingTalk to you electronically, will be deemed to have been received upon delivery (and a
delivery report received by DingTalk will be conclusive evidence of delivery even if the
communication is not opened by you); and
f. if given to DingTalk electronically, will be deemed to have been received upon being opened by us.
 
18. MISCELLANEOUS
18.1 The Agreement and use of the Services shall be governed by and construed in accordance with
Singapore law. Any dispute arising out of or in connection with this contract, including any question
regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration
administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration
Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which
rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore.
The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.
18.2 If any provision hereof is deemed invalid or unenforceable, such provision may be severed and the
remaining provisions shall remain legally effective.
18.3 You may not assign your rights under the Agreement without DingTalk’s prior written consent. You
understand and consent that DingTalk may in its sole and absolute discretion transfer all of its rights and
obligations herein to any third party.
18.4 The Agreement will bind you and DingTalk and DingTalk’s respective successors in title and assigns.
The Agreement will continue to bind you notwithstanding any change in DingTalk’s name or constitution or
DingTalk’s merger, consolidation or amalgamation with or into any other entity (in which case the
Agreement will bind you to DingTalk’s successor entity).
18.5 No failure or delay to exercise DingTalk’s rights under the Agreement shall operate as a waiver thereof
nor shall such failure or delay affect DingTalk’s right to enforce its rights under the Agreement.
18.6 DingTalk’s waiver of its rights hereunder in case of any negligence or breach hereof by the User shall
not be construed as its waiver of any other or subsequent similar breach by the User.
18.7 This Agreement shall supersede all prior oral and written agreements, arrangements, undertakings and
communications reached by the parties in relation to any matters hereof.
18.8 You acknowledge and agree that DingTalk's records and any records of the communications,
transactions, instructions or operations made or performed, processed or effected through the Services or
Third Party Services by you or any person purporting to be you, acting on your behalf or purportedly acting
on your behalf, with or without your consent, or any record of communications, transactions, instructions or
operations relating to the operation of the Services or Third Party Services and any record of any
communications, transactions, instructions or operations maintained by DingTalk or by any relevant person
authorised by DingTalk relating to or connected with the Services or Third Party Services shall be binding on
you for all purposes whatsoever and shall be conclusive evidence of such communications, transactions,
instructions or operations. You further acknowledge and agree that DingTalk’s decisions on all matters
relating to the Agreement will be in its sole and absolute discretion and will be final and binding on you.
18.9 No person or entity who is not a party to the Agreement shall have any right under the Contracts (Rights
of Third Parties) Act (Chapter 53B of Singapore) or other similar laws to enforce any term of the Agreement,
regardless of whether such person or entity has been identified by name, as a member of a class or as
answering a particular description. For the avoidance of doubt, this shall not affect the rights of any permitted
assignee or transferee of the Agreement.
 

19. CONTACT INFORMATION
You may contact us via Mobile APP-Me-Help- My Customer Services to have online Consultation, or
through e-mail: questions@service.dingtalk.com.
 
 
Japan Addendum to DingTalk Terms of Service
In addition to, or in place of, the relevant terms of DingTalk Terms of Service above, the following additional
terms (this “Addendum”) are applicable in respect of any users located in Japan. This Addendum forms part
of DingTalk Terms of Service and any definitions used in DingTalk Terms of Service above shall have the
same meaning in this Addendum. Notwithstanding anything else in this Agreement, if there is any conflict or
inconsistency between this Addendum and any terms in DingTalk Terms of Service above, this Addendum
shall prevail only to the extent of the conflict or inconsistency.
1. Clause 15.5 shall be replaced with the following provision.
The exclusions in this Clause 15 and the other provisions of the Agreement shall take effect except in the
cases where DingTalk’s intentional act or gross negligence causes any Loss or damage to you, and to the
fullest extent permitted by law, the maximum aggregate liability of DingTalk in connection with your use or
inability to use the Services and/or otherwise in connection with the Agreement or any breach thereof shall
not exceed USD100.
2. The following clause shall be added:
You consent that your personal information as defined in the Act on the Protection of Personal Information
(Act No. 57 of 2003) may be transferred to any countries in which any provider of any Third Party Service or
any other third parties DingTalk may have contract with operate their businesses including but not limited to
Singapore.