service: name: Spotify
sector: Music
document: text: Legal 
Terms and Conditions of Use

Copyright Policy

Privacy Policy
User Guidelines

Premium Offer Terms
Spotify Terms of Use
1. Introduction
2. The Spotify Service Provided by Us.
3. Your Use of the Spotify Service
4. Content and Intellectual Property Rights
5. Customer Support, Information, Questions and Complaints
6. Problems and Disputes
7. About these Terms
1. Introduction
Please read these Terms of Use (these "Terms") carefully as they govern your use of (which
includes access to) Spotify's personalized services for streaming music and other content,
including all of our websites and software applications that incorporate or link to these Terms
(collectively, the "Spotify Service") and any music, videos, podcasts, or other material that is
made available through the Spotify Service (the "Content").
Use of the Spotify Service may be subject to additional terms and conditions presented by
Spotify, which are hereby incorporated by this reference into these Terms.
By signing up for, or otherwise using, the Spotify Service, you agree to these Terms. If you do
not agree to these Terms, then you must not use the Spotify Service or access any Content.
Service Provider
These Terms are between you and Spotify AB, Regeringsgatan 19, 111 53, Stockholm, Sweden.
Age and eligibility requirements
In order to use the Spotify Service and access any Content, you need to (1) be 13 years of age
(or the equivalent minimum age in your home country) or older, (2) have parent or guardian
consent if you are a minor in your home country; (3) have the power to enter a binding contract
with us and not be barred from doing so under any applicable laws, and (4) reside in a country
where the Service is available. You also promise that any registration information that youfy

submit to Spotify is true, accurate, and complete, and you agree to keep it that way at all times
If you are a minor in your home country, your parent or guardian will need to enter into these
Terms on your behalf. You can find additional information regarding minimum age requirements
in the registration process. If you do not meet the minimum age requirements then Spotify will
be unable to register you as a user.
2. The Spotify Service Provided by Us.
Spotify Service Options
We provide numerous Spotify Service options. Certain Spotify Service options are provided
free-of-charge, while other options require payment before they can be accessed (the "Paid
Subscriptions"). We may also offer special promotional plans, memberships, or services,
including offerings of third-party products and services. We are not responsible for the
products and services provided by such third parties.
The Unlimited Service may not be available to all users. We will explain which services are
available to you when you are signing up for the services. If you cancel your subscription to the
Unlimited Service, or if your subscription to the Unlimited Service is interrupted (for example, if
you change your payment details), you may not be able to re-subscribe for the Unlimited
Service. Note that the Unlimited Service may be discontinued in the future, in which case you
will no longer be charged for the Service.
Trials
From time to time, we or others on our behalf may offer trials of Paid Subscriptions for a
specified period without payment or at a reduced rate (a "Trial"). By using a Spotify Service via a
Trial, you agree to the Spotify Premium Promotional Offer Terms.
Third-Party Applications, Devices and Open Source Software
The Spotify Service may be integrated with, or may otherwise interact with, third-party
applications, websites, and services ("Third-Party Applications") and third-party personal
computers, mobile handsets, tablets, wearable devices, speakers, and other devices
("Devices"). Your use of such Third-Party Applications and Devices may be subject to additional
terms, conditions and policies provided to you by the applicable third party. Spotify does not
guarantee that Third-Party Applications and Devices will be compatible with the Spotify
Service.
Service Limitations and Modifications
We use reasonable care and skill to keep the Spotify Service operational and to provide you
with a personalized, immersive audio experience. However, our service offerings and their
availability may change from time to time and subject to applicable laws, without liability to
you; for example:
The Spotify Services may experience temporary interruptions due to technical
difficulties, maintenance or testing, or updates, including those required to reflect
changes in relevant laws and regulatory requirements.fy

We aim to evolve and improve our Services constantly, and we may modify, suspend, or
stop (permanently or temporarily) providing all of part of the Spotify Service (including
particular functions, features, subscription plans and promotional offerings).
Spotify has no obligation to provide any specific content through the Spotify Service,
and Spotify or the applicable owners may remove particular songs, videos, podcasts,
and other Content without notice.
If you have prepaid fees directly to Spotify for a Paid Subscription that Spotify discontinues
prior to the end of your Pre-Paid Period (as that term is defined in the Payments and
cancellations section below), Spotify will refund you the prepaid fees for the Pre-Paid Period for
any unused part of your then current Paid Subscription after such discontinuation. Your account
and billing information must be up to date in order for us to refund you.
Spotify has no liability to you, nor any obligation to provide a refund to you, in connection with
internet or other service outages or failures that are caused by the actions of government
authorities, other third parties or events beyond our control.
3. Your Use of the Spotify Service
Creating a Spotify account
You may need to create a Spotify account to use all or part of the Spotify Service. Your
username and password are for your personal use only and should be kept confidential. You
understand that you are responsible for all use (including any unauthorized use) of your
username and password. Notify our Customer Service team immediately if your username or
password is lost or stolen, or if you believe there has been unauthorized access to your account.
Spotify may reclaim, or require you to change, your username for any reason.
Your rights to use the Spotify Service
Access to the Spotify Services
Subject to your compliance with these Terms (including any other applicable terms and
conditions), we grant to you limited, non-exclusive, revocable permission to make personal,
non-commercial use of the Spotify Service and the Content (collectively, "Access"). This Access
shall remain in effect unless and until terminated by you or Spotify. You agree that you will not
redistribute or transfer the Spotify Service or the Content.
The Spotify software applications and the Content are licensed, not sold or transferred to you,
and Spotify and its licensors retain ownership of all copies of the Spotify software applications
and Content even after installation on your Devices.
Spotify's Proprietary Rights
The Spotify Service and the Content are the property of Spotify or Spotify's licensors. All
Spotify trademarks, service marks, trade names, logos, domain names, and any other features of
the Spotify brand ("Spotify Brand Features") are the sole property of Spotify or its licensors.fy

These Terms do not grant you any rights to use any Spotify Brand Features whether for
commercial or non-commercial use.
You agree to abide by the Spotify User Guidelines and not to use the Spotify Service, the
Content, or any part thereof in any manner not expressly permitted by these Terms.
Payments and cancellation
Billing
You may purchase a Paid Subscription directly from Spotify or through a third party either by:
paying a subscription fee in advance on a monthly basis or some other recurring
interval disclosed to you prior to your purchase; or
pre-payment giving you access to the Spotify Service for a specific time period ("Pre-
Paid Period").
Tax rates are calculated based on the information you provide and the applicable rate at the
time of your monthly charge.
If you purchase access to a Paid Subscription through a third party, separate terms and
conditions with such third party may apply to your use of the Spotify Service in addition to
these Terms. If you purchase a Paid Subscription using a code, gift card, pre-paid offer, or other
offer provided or sold by or on behalf of Spotify for access to a Paid Subscription ("Codes"), you
hereby agree to the Spotify Card Terms.
Price and tax changes
Spotify may from time to time change the price for the Paid Subscriptions, including recurring
subscription fees, the Pre-Paid Period (for periods not yet paid), or Codes (defined above), and
will communicate any price changes to you in advance on reasonable notice. Price changes will
take effect at the start of the next subscription period following the date of the price change.
Subject to applicable law, by continuing to use the Spotify Service after the price change takes
effect, you will have accepted the new price. If you do not agree to a price change, you can
reject the change by unsubscribing from the applicable Paid Subscription prior to the price
change going into effect.
Tax rates are based on the rates applicable at the time of your monthly charge. These amounts
can change over time with local tax requirements in your country, state, territory or even city.
Any change in Tax rate will be automatically applied based on the account information you
provide
Renewal and Cancellation
With the exception of Paid Subscriptions for a Pre-Paid Period, your payment to Spotify or the
third party through which you purchased the Paid Subscription will automatically renew at the
end of the applicable subscription period, unless you cancel your Paid Subscription before the
end of the then-current subscription period. Contact our Customer Support team here forff

instructions on how to cancel. The cancellation will take effect the day after the last day of the
current subscription period, and you will be downgraded to the free version of the Spotify
Service. We do not provide refunds or credits for any partial subscription periods, except as
expressly stated in these Terms.
If you have purchased a Paid Subscription using a Code, your subscription will automatically
terminate at the end of the period stated in the Code, or when there is an insufficient pre-paid
balance to pay for the Spotify Service.
Withdrawal right
If you sign up for a Trial, you agree that the withdrawal right for the Paid Subscription for which
you are receiving a Trial ends fourteen (14) days after you start the Trial. If you don't cancel the
Paid Subscription before the Trial ends, you lose your right of withdrawal and authorise Spotify
to automatically charge you the agreed price each month until you cancel the Paid Subscription.
For trials less than fourteen (14) days, you expressly consent to us providing you with the paid
service immediately after the end of your Trial and that from that point you lose your right of
withdrawal.
If you purchase a Paid Subscription with no Trial, you agree you have fourteen (14) days after
your purchase to withdraw for any reason and must pay us for the services provided up until the
time you tell us that you have changed your mind. . You expressly consent to us providing you
with the service immediately following your purchase, that you lose your right of withdrawal,
and authorise Spotify to charge you automatically each month until you cancel.
User Guidelines
We've established guidelines for using the Spotify Service, to make sure the Spotify Service
stays enjoyable for everyone ("Spotify User Guidelines"). In using the Spotify Service, you must
comply with the Spotify User Guidelines, as well as all applicable laws, rules, and regulation,
and respect the intellectual property, privacy, and other rights of third parties.
Brand Accounts
If you establish a Spotify account on behalf of a company, organization, entity, or brand (a
"Brand," and such account a "Brand Account"), the terms "you" and "your," as used throughout
these Terms (including other Spotify terms and conditions incorporated by reference herein),
apply to both you and the Brand.
If you create a Brand Account, you represent and warrant that you are authorized to grant all
permissions and licenses provided in these Terms (including any other applicable Spotify terms
and conditions) and to bind the Brand to these Terms.
A Brand may follow users and create and share playlists, provided that the Brand does not take
any action that implies an endorsement or commercial relationship between the Brand and the
followed user, artist, songwriter, or any other person, unless the Brand has independently
obtained the rights to imply such an endorsement. In addition, Brands must be transparent to
our users about disclosing any endorsements or consideration provided to artists, songwriters,

users, or any other party and must comply with all applicable laws, regulations, and codes of
practice when engaging in the foregoing practices.
Export control and sanctions
Spotify's products may be subject to U.S. export and re-export control laws and regulations or
similar laws applicable in other jurisdictions, including the Export Administration Regulations
("EAR") maintained by the U.S. Department of Commerce, trade and economic sanctions
maintained by the Treasury Department's Office of Foreign Assets Control ("OFAC"), and the
International Traffic in Arms Regulations ("ITAR") maintained by the Department of State. You
warrant that you are (1) not located in any country to which the United States has embargoed
goods or has otherwise applied any economic sanctions; and (2) not a denied party as specified
in any applicable export or re-export laws or regulations or similar laws applicable in other
jurisdictions or otherwise listed on any U.S. government list of prohibited or restricted parties.
You agree to comply with all applicable export and reexport control laws and regulations,
including without limitation the EAR and trade and economic sanctions maintained by OFAC.
Specifically, you agree not to – directly or indirectly – use, sell, export, reexport, transfer,
divert, release, or otherwise dispose of any products, software, or technology (including
products derived from or based on such technology) received from Spotify under these Terms
to any destination, entity, or person or for any end-use prohibited by the EAR, trade and
economic sanctions maintained by OFAC, or any applicable laws or regulations of the United
States or any other jurisdiction without obtaining any required prior authorization from the
competent government authorities as required by those laws and regulations.
4. Content and Intellectual Property Rights
User content
The content you post on the service
Spotify users may post, upload, or otherwise contribute content to the Spotify Service ("User
Content"). For the avoidance of doubt, "User Content" includes all information, materials and
other content that is added, created, uploaded, submitted, distributed, or posted to the Spotify
Service (including to the Spotify Support Community) by users.
You are solely responsible for all User Content that you post.
You promise that, with respect to any User Content you post on Spotify, (1) you own or have the
right to post such User Content; (2) such User Content, or its use by Spotify pursuant to the
license granted below, does not: (i) violate these Terms, applicable law, or the intellectual
property or other rights of any third party; or (ii) such User Content does not imply any
affiliation with or endorsement of you or your User Content by Spotify or any artist, band, label,
or other individual or entity without the prior express written consent from Spotify or such
individual or entity.
In posting or sharing User Content or other information on the Spotify Service, please keep in
mind that content and other information will be publicly accessible, and may be used and re-fy

shared by others on the Spotify Service and across the web, so please use caution in posting or
sharing on the Spotify Service, and be mindful of your account settings. Spotify is not
responsible for what you or others post or share on the Spotify Service.
Monitoring user content
Spotify may, but has no obligation to, monitor or review User Content. Spotify reserves the right
to remove or disable access to any User Content for any or no reason. Spotify may take these
actions without prior notification to you.
Licenses that you grant us
User Content
You retain ownership of your User Content when you post it to the Service. However, in order
for us to make your User Content available on the Spotify Service, we do need a limited license
from you to that User Content. Accordingly, you hereby grant to Spotify a non-exclusive,
transferable, sub-licensable, royalty-free, fully paid, irrevocable, worldwide license to
reproduce, make available, perform and display, translate, modify, create derivative works from,
distribute, and otherwise use any such User Content through any medium, whether alone or in
combination with other Content or materials, in any manner and by any means, method or
technology, whether now known or hereafter created, in connection with the Spotify Service.
Where applicable and to the extent permitted under applicable law, you also agree to waive,
and not to enforce, any "moral rights" or equivalent rights, such as your right to be identified as
the author of any User Content, including Feedback, and your right to object to derogatory
treatment of such User Content.
Feedback
If you provide ideas, suggestions, or other feedback in connection with your use of the Spotify
Service or any Content ("Feedback"), such Feedback is not confidential and may be used by
Spotify without restriction and without payment to you. Feedback is considered a type of User
Content under these Terms.
Your Device.
You also grant to us the right (1) to allow the Spotify Service to use the processor, bandwidth,
and storage hardware on your Device in order to facilitate the operation of the Spotify Service,
(2) to provide advertising and other information to you, and to allow our business partners to do
the same, as permitted in accordance with the Spotify Privacy Policy.
Content experience
In any part of the Spotify Service, the Content that you access, including its selection and
placement, may be influenced by commercial considerations, including Spotify's agreements
with third parties.fy

Some Content licensed by, provided to, created by, or otherwise made available by Spotify
(e.g., podcasts) may incorporate advertising, and Spotify is not responsible for any such
advertising.
Infringement claims
Spotify respects the rights of intellectual property owners. If you believe that any Content
infringes your copyright rights, please see the Spotify Copyright Policy.
5. Customer Support, Information, Questions and
Complaints
Spotify Support Community
The Spotify Support Community is a place for discussions and exchange of information, tips,
and other materials related to the Spotify Service. By using the Spotify Support Community, you
agree to the Community Terms.
Customer Support, Information, Questions, Complaint
For customer support with account- and payment-related questions ("Customer Support
Queries"), please use Customer Support resources listed on the About Us section of our
website.
If you have any questions concerning the Spotify Service or these Terms (including any
additional Spotify terms and conditions incorporated herein), please contact Spotify Customer
Service by visiting the About Us section of our website.
If you reside in the European Union, you can also file a complaint at the online platform for
alternative dispute resolution (ODR-platform). You can find the ODR-platform through the
following link: https://ec.europa.eu/consumers/odr.
6. Problems and Disputes
Suspending and terminating the Spotify Services
These Terms will continue to apply to you until terminated by either you or Spotify. Spotify may
terminate these Terms (including any additional terms and conditions incorporated herein) or
suspend your access to the Spotify Service at any time if we believe you have breached any of
these Terms, if we stop providing the Spotify Service or any material component thereof on
reasonable notice to you, or as we believe necessary to comply with applicable law. If you or
Spotify terminate these Terms, or if Spotify suspends your access to the Spotify Service, you
agree that Spotify shall, subject to applicable laws, have no liability or responsibility to you, and
(except as expressly provided in these Terms) Spotify will not refund any amounts that you have
already paid. You may terminate these Terms at any time, in which case you may not continue
accessing or using the Spotify Service. To learn how to terminate your Spotify account, please
use the Customer Support resources on our About Us page.fy

Sections 4 (Content and Intellectual Property Rights), 3 (Your Use of the Spotify Service), 2 (The
Spotify Service Provided by Us), 6 (Problems and Disputes), 7 (About These Terms) herein, as
well as any other sections of these Terms that, either explicitly or by their nature, must remain in
effect even after termination of these Terms, shall survive termination.
Warranty disclaimers
Spotify will provide the Spotify Service using reasonable care and skill and in accordance with
any specification of the Spotify Service provided by Spotify, however, subject to that, the
Spotify Service is provided "as is" and "as available," without any warranties of any kind,
whether express, implied, or statutory. Further, Spotify and all owners of the content disclaim
any express, implied, and statutory warranties regarding the content, including warranties of
satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement.
Neither Spotify nor any owner of content warrants that the Spotify Service or content is free
of malware or other harmful components. In addition, Spotify makes no representation
regarding, nor does it warrant or assume any responsibility for, any third-party applications (or
the content thereof), user content, devices or any product or service advertised, promoted or
offered by a third party on or through the Spotify Service or any hyperlinked website, and
Spotify is not responsible for any transactions between you and any third-party providers of
the foregoing. No advice or information whether oral or in writing obtained by you from
Spotify shall create any warranty on behalf of Spotify. While using the Spotify Service, you
may have access to explicit content filtering features, but use of these features may still result
in some explicit content being served and you should not rely on such features to filter all
explicit content. This section applies to the fullest extent permitted by applicable law.
Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable
statutory rights of a consumer, so the exclusion and limitations in this section may not apply to
you and nothing will affect your statutory rights.
Limitation of Liability and Time for Filing a Claim
Subject to applicable law, you agree that your sole and exclusive remedy for any problems or
dissatisfaction with the Spotify Service is to uninstall any Spotify software and to stop using
the Spotify Service. You agree that Spotify has no obligation or liability arising from or related
to third-party applications or the content thereof made available through or in connection
with the Spotify Service, and while your relationship with such third-party applications may
be governed by separate agreements with such third parties, your sole and exclusive remedy,
as with respect to Spotify, for any problems or dissatisfaction with any third-party
applications or the content thereof, is to uninstall or stop using such third-party applications.
In no event will Spotify, its officers, shareholders, employees, agents, directors, subsidiaries,
affiliates, successors, assigns, suppliers, or licensors be liable for (1) any indirect, special,
incidental, punitive, exemplary, or consequential damages; (2) any loss of use, data, business,
or profits (whether direct or indirect), in all cases arising out of the use of or inability to use the
Spotify Service, devices, third-party applications, or third-party application content; or (3)
aggregate liability for all claims relating to the Spotify Service, third-party applications, or

third-party application content more than the greater of (a) the amounts paid by you to
Spotify during the twelve months prior to the first claim; or (b) $30.00. Any liability we do
have for losses you suffer is strictly limited to losses that were reasonably foreseeable.
For clarification, these terms do not limit Spotify's liability for fraud, fraudulent
misrepresentation, death or personal injury to the extent that applicable law would prohibit
such a limitation and for any other liability that, by applicable law, may not be limited or
excluded.
Except where such restriction is prohibited under applicable law, any claim arising under
these terms must be commenced (by filing a demand for arbitration or filing an individual
action under the arbitration agreement below) within one (1) year after the date the party
asserting the claim first knows or reasonably should know of the act, omission, or default
giving rise to the claim; and there shall be no right to any remedy for any claim not asserted
within that time period.
Third Party Rights
You acknowledge and agree that the owners of the Content and certain distributors (such as
app store providers) are intended beneficiaries of these Terms and have the right to enforce
these Terms directly against you. Other than as set out in this section, these Terms are not
intended to grant rights to anyone except you and Spotify, and in no event shall these Terms
create any third-party beneficiary rights.
If you have downloaded any of our mobile software applications (each, an "App") from the
Apple Inc. ("Apple") App Store or if you are using the App on an iOS device, you acknowledge
that you have read, understood, and agree to the following notice regarding Apple. These Terms
are between you and Spotify only, not with Apple, and Apple is not responsible for the Spotify
Service and the content thereof. Apple has no obligation whatsoever to furnish any
maintenance and support services with respect to the Spotify Service. In the event of any failure
of the Spotify Service to conform to any applicable warranty, you may notify Apple and Apple
will refund the applicable purchase price for the App to you; and, to the maximum extent
permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to
the Spotify Service. Apple is not responsible for addressing any claims by you or any third party
relating to the Spotify Service or your possession or use of the Spotify Service, including: (1)
product liability claims; (2) any claim that the Spotify Service fails to conform to any applicable
legal or regulatory requirement; (3) claims arising under consumer protection or similar
legislation; and (4) claims with respect to intellectual property infringement. Apple is not
responsible for the investigation, defense, settlement, and discharge of any third-party claim
that the Spotify Service or your possession and use of the App infringe that third party's
intellectual property rights. You agree to comply with any applicable third-party terms, when
using the Spotify Service. Apple, and Apple's subsidiaries, are third-party beneficiaries of these
Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed
to have accepted the right) to enforce these Terms against you as a third-party beneficiary of
these Terms.fi

Indemnification
You agree to indemnify and hold Spotify harmless from and against any reasonably foreseeable
direct losses, damages, and reasonable expenses (including reasonable attorney fees and costs)
suffered or incurred by Spotify arising out of or related to: (1) your breach of any of these Terms
(including any additional Spotify terms and conditions incorporated herein); (2) any User
Content you post or otherwise contribute; (3) any activity in which you engage on or through
the Spotify Service; and (4) your violation of any law or the rights of a third party.
Governing Law, Mandatory Arbitration and Venue
6.1 Governing Law / Jurisdiction
Unless otherwise required by mandatory laws in your country of residence, the Agreements
(and any non-contractual disputes/claims arising out of or in connection with them) are subject
to the laws of the state or country listed below, without regard to choice or conflicts of law
principles.
Further, you and Spotify agree to the jurisdiction of the courts listed below to resolve any
dispute, claim, or controversy that arises in connection with the Agreements (and any non-
contractual disputes/claims arising out of or in connection with them), except where under
applicable mandatory laws, you can choose to bring legal proceedings in your country of
residence, or we are required to only bring legal proceedings in your country of residence
Country or region
Choice of Law
Jurisdiction
All other countries and
regions in which Spotify is
available.
Sweden
Exclusive; Courts of Sweden
Bulgaria, Cyprus, Estonia,
France, Hong Kong, Latvia,
Lithuania, Luxembourg,
Malta, Monaco, Norway,
Philippines, Portugal,
Slovakia, Spain, Turkey
Laws of Sweden
Non-exclusive; Courts of Sweden
Brazil
Laws of Brazil
Exclusive; State and Federal
Courts of São Paulo, State of São
Paulo, Brazil

Country or region
Choice of Law
Jurisdiction
Canada
Not applicable to
residents of Quebec:
Laws of the Province of
OntarioResidents of
Quebec: Laws of the
Province of Quebec,
Canada
Not applicable to residents of
Quebec: Exclusive other than for
the purpose of enforcing
judgements; Courts of Ontario,
CanadaResidents of Quebec:
Courts of Quebec, Canada
Argentina, Bolivia, Chile,
Colombia, Costa Rica,
Dominican Republic,
Ecuador, El Salvador,
Guatemala, Honduras,
Nicaragua, Panama,
Paraguay, Peru, Uruguay
State of California,
United States
Exclusive; State and Federal
Courts of San Francisco County,
CA or New York, NY
United Kingdom
Laws of England and
Wales
Exclusive
6.2 CLASS ACTION WAIVER
WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND SPOTIFY AGREE THAT EACH
MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY
AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR
REPRESENTATIVE ACTION. Unless both you and Spotify agree, no arbitrator or judge may
consolidate more than one person's claims or otherwise preside over any form of a
representative or class proceeding.
6.3 ARBITRATION
If you are located in, are based in, have offices in, or do business in a jurisdiction in which this
Section 6.3. is enforceable, the following mandatory arbitration provisions apply to you:
6.3.1 Dispute resolution and arbitration
You and Spotify agree that any dispute, claim, or controversy between you and Spotify arising in
connection with or relating in any way to these Agreements or to your relationship with Spotify
as a user of the Service (whether based in contract, tort, statute, fraud, misrepresentation, or
any other legal theory, and whether the claims arise during or after the termination of the
Agreements) will be determined by mandatory binding individual arbitration. Arbitration is more
informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT
REVIEW OF AN ARBITRATION AWARD IS LIMITED. There may be more limited discovery than
in court. The arbitrator must follow this agreement and can award the same damages and relief
as a court (including attorney fees), except that the arbitrator may not award declaratory orfi

injunctive relief benefiting anyone but the parties to the arbitration. This arbitration provision
will survive termination of the Agreements.
6.3.2 Exceptions
Notwithstanding clause 6.3.1 above, you and Spotify both agree that nothing herein will be
deemed to waive, preclude, or otherwise limit either of our rights, at any time, to (1) bring an
individual action in a small claims court ,(2) pursue enforcement actions through applicable
federal, state, or local agencies where such actions are available, (3) seek injunctive relief in a
court of law, or (4) to file suit in a court of law to address intellectual property infringement
claims.
6.3.3 Arbitration rules
Either you or we may start arbitration proceedings. Any arbitration between you and Spotify will
be finally settled under the Rules of Arbitration of the International Chamber of Commerce (the
"ICC") then in force (the "ICC Rules") by one or more arbitrators appointed in accordance with
the ICC Rules, as modified by these Agreements, and will be administered by the International
Court of Arbitration of the ICC.
Any arbitration will be conducted in the English language and unless otherwise required by a
mandatory law of a member state of the European Union or any other jurisdiction, the law to be
applied in any arbitration shall be the law of [the relevant state or country described in clause
6.1], without regard to choice or conflicts of law principles.
6.3.4 Time for filing
Any arbitration must be commenced by filing a demand for arbitration within ONE (1) YEAR
after the date the party asserting the claim first knows or reasonably should know of the act,
omission, or default giving rise to the claim; and there shall be no right to any remedy for any
claim not asserted within that time period. If applicable law prohibits a one-year limitation
period for asserting claims, any claim must be asserted within the shortest time period
permitted by applicable law.
6.3.5 Notice; Process
A party who intends to seek arbitration must first send a written notice of the dispute to the
other, by certified mail or Federal Express (signature required), or in the event that we do not
have a physical address on file for you, by electronic mail ("Notice"). Spotify's address for
Notice is: [Spotify, Attn: General Counsel, 4 World Trade Center, 150 Greenwich Street, 62nd
Floor, New York, New York 10007, USA]. The Notice must (1) describe the nature and basis of
the claim or dispute; and (2) set forth the specific relief sought ("Demand"). We agree to use
good faith efforts to resolve the claim directly, but if we do not reach an agreement to do so
within 30 days after the Notice is received, you or Spotify may commence an arbitration
proceeding. During the arbitration, the amount of any settlement offer made by you or Spotify
shall not be disclosed to the arbitrator until after the arbitrator makes a final decision and
award, if any. In the event our dispute is finally resolved through arbitration in your favor,
Spotify shall pay you (1) the amount awarded by the arbitrator, if any, (2) the last writtenfffy

settlement amount offered by Spotify in settlement of the dispute prior to the arbitrator's
award; or (3) $1,000.00, whichever is greater. All documents and information disclosed in the
course of the arbitration shall be kept strictly confidential by the recipient and shall not be used
by the recipient for any purpose other than for purposes of the arbitration or the enforcement of
the arbitrator's decision and award and shall not be disclosed except in confidence to persons
who have a need to know for such purposes or as required by applicable law.Except as required
to enforce the arbitrator's decision and award, neither you nor Spotify shall make any public
announcement or public comment or originate any publicity concerning the arbitration,
including, but not limited to, the fact that the parties are in dispute, the existence of the
arbitration, or any decision or award of the arbitrator.
6.3.6 Modifications
In the event that Spotify makes any future change to this arbitration provision (other than a
change to Spotify's address for Notice), you may reject any such change by sending us written
notice within 30 days of the change to Spotify's address for Notice, in which case your account
with Spotify shall be immediately terminated and this arbitration provision, as in effect
immediately prior to the amendments you reject, shall survive.
6.3.7 Enforceability
If the class action waiver at Section 6.2 is found to be unenforceable in arbitration or if any part
of this Section 6.3 is found to be invalid or unenforceable, then the entirety of this Section 6.3
shall be null and void and, in such case, the parties agree that the exclusive jurisdiction and
venue described in Section 6.1 shall govern any action arising out of or related to the
Agreements and you shall not be prevented from bringing proceedings at any time.
7. About these Terms
Under applicable law, you may have certain rights that can't be limited by a contract. These
terms are in no way intended to restrict those rights.
Changes
We may make changes to these Terms (including any additional Spotify terms and conditions
incorporated by reference herein) from time to time by notifying you of such changes by any
reasonable means (before they take effect), including by posting a revised Agreement on the
applicable Spotify Service (provided that, for material changes, we will seek to supplement such
notice by email, an in-service pop-up message, or other means). Any such changes will not
apply to any dispute between you and us arising prior to the date on which we posted the
revised Terms, or other Spotify terms and conditions, incorporating such changes, or otherwise
notified you of such changes. Your use of the Spotify Service following any changes to these
Terms will constitute your acceptance of such changes. If you do not wish to continue using the
Spotify Service under the updated Terms, you may terminate your account by contacting us.
The effective date set forth at the top of this document indicates when these Terms were last
changed.
Entire Agreement

Other than as stated in this section or as explicitly agreed upon in writing between you and
Spotify, these Terms constitute all the terms and conditions agreed upon between you and
Spotify and supersede any prior agreements in relation to the subject matter of these Terms,
whether written or oral. As noted above, other terms and conditions governing use of the
Spotify Service are incorporated herein by reference, including the following terms and
conditions: the Spotify Premium Promotional Offer Terms;Spotify's Card Terms; the Spotify User
Guidelines; the Spotify Copyright Policy; and the Spotify Support Community Terms.
Severability and Waiver
Unless as otherwise stated in these Terms, should any provision of these Terms be held invalid
or unenforceable for any reason or to any extent, the remaining provisions of these Terms will
not be affected, and the application of that provision shall be enforced to the extent permitted
by law.
Any failure by Spotify or any third-party beneficiary to enforce these Terms or any provision
thereof shall not waive Spotify's or the applicable third-party beneficiary's right to do so.
Assignment
Spotify may assign any or all of these Terms, and may assign or delegate, in whole or in part,
any of its rights or obligations under these Terms. You may not assign these Terms, in whole or
in part, nor transfer or sub-license your rights under these Terms, to any third party.
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