service: name: Skyscanner
sector: Travel
document: text: Help
Flights
Hotels
Car Hire
Terms of Service
Who are we?
Skyscanner (“us”, “we” or “our” as the context requires)
provides online travel search services (including flight, hotel and car hire price
comparison) and other
travel related services (the “Services”) to travellers throughout the world via our
websites, apps and other
platforms (the “Platforms”).
Skyscanner is not a travel agent and is not responsible for providing, setting or controlling the prices
applicable to, any of the travel
options or products which you find and book via our Services
(“Third Party Travel Products”). All such Third Party Travel Products are
provided by
independent travel agents, airlines, hotels, tour operators or other third parties (“Travel
Providers”) and are subject to the
terms and conditions of those third parties.
Our Services and Platforms are provided by Skyscanner Limited, a private limited company incorporated and
registered in England &
Wales with company number 04217916.  Other entities that directly or
indirectly control, are controlled by, or are under common control
with Skyscanner and referred to in these
terms as “Skyscanner Group Companies”. You can find our details, including correspondence
address and registered office, on our Company
Details page.
These Terms
These terms and conditions (“Terms”) govern your access to and use of our Services and
Platforms, together with our privacy
policy, cookie
policy and community
guidelines. By accessing or using the Services or Platforms, you are confirming that you have read,
understood and agreed to these Terms and those of the privacy policy, cookie policy and community
guidelines.
Some of our Services and Platforms (for example, our ‘Skyscanner for Business’ products) impose different
terms and conditions on your
use of those services. Where that is the case, you will be clearly notified and
those terms will operate in place of or together with these
Terms as appropriate.
We may amend these Terms at any time at our discretion. If these Terms are amended, we will publish the
revised terms and conditions
and you will be deemed to have accepted any amendments if you continue using
our Services or Platforms after the amendments are
displayed. If you do not accept all of these Terms then
you should not use our Services or Platforms.
Using our Services
You may only use our Services and Platforms in compliance with applicable laws and for legitimate purposes.
In consideration of you
agreeing to these Terms, we grant you a non-transferable, non-exclusive licence to
download, access and use our Services and
Platforms for your own personal, non-commercial purposes and for
no other purpose. We grant this licence subject to you agreeing that
you shall not:
1. use our Services or Platforms for any purpose that is improper, unlawful, or to post, share or transmit
any material that: (i) is
defamatory, offensive, obscene or otherwise objectionable; (ii) is in breach
of confidence or privacy or of any third party’s rights
including copyright, trade mark or other
intellectual property rights; (iii) is posted, shared or transmitted for the purpose of
advertising or
promoting yourself or any third party; or (iv) is misleading or misrepresentative as to your identity or
which in any way
suggests that you are sponsored, affiliated or connected with Skyscanner; or (v) you do
not otherwise have any rights or the
permissions you need to make available;
2. use our Services or Platforms for any commercial purpose or in any manner which may cause damage to
Skyscanner or bring
Skyscanner into disrepute;
3. disassemble, reverse engineer or otherwise decompile any software, applications, updates or hardware
contained in or available via
our Services or Platforms, except as legally permitted;
4. copy, distribute, communicate to the public, sell, rent, lend or otherwise use our Services or
Platforms, or seek to violate or
circumvent any security measures in place to restrict your access to or
use of our Services or Platforms;
5. use or interfere with our Services or Platforms in a way that could damage, disable, overburden, impair
or compromise our systems
or security or interfere with other users;
6. introduce onto, or transmit via our Services or Platforms any disruptive or malicious code, virus, worm,
or trojan horse, or a ‘denial
of service’ or ‘spam’ attack; or
Log in

7. remove, alter or replace any notices of authorship, trade marks, business names, logos or other
designations of origin on our
Services or Platforms, or pass off or attempt to pass off our Services or
Platforms as the product of anyone other than Skyscanner.
You also agree not to use any unauthorised automated computer program, software agent, bot, spider or other
software or application
to scan, copy, index, sort or otherwise exploit our Services or Platforms or the
data contained on them. Skyscanner has made a
substantial investment in collecting, processing and
presenting thousands of travel data suppliers, and offers access to travel data on a
commercial API basis,
so any breach of this provision is a material breach of these terms and Skyscanner reserves the right to
take any
technical or legal action to detect and restrict unauthorised automated access to our Services and
Platforms.
Where you sign up to our Services or Platforms with a log-in account or password, you are responsible for
keeping those password and
log-in details confidential and secure. If you become aware, or suspect for any
reason, that the security of your log-in details has been
compromised, please let us know via our Helpdesk immediately.
Our Services and Platforms are not intended for children under 16 years of age, and no one under the age of
16 may provide any
information to or via our Services or Platforms. We do not knowingly collect personal
information from children under 16, and if we learn
that we have collected or received personal information
from a child under 16, we will delete that information in accordance with
our Privacy Policy.
To the extent that any part of our Services or Platforms is hosted on a third party website (for example,
Facebook or another social
media website) and there are separate terms of use relating to that website, you
agree to comply with those terms and conditions in
addition to these Terms.
Sharing information with us
We take your privacy seriously and operate at all times in accordance with applicable data protection laws.
You acknowledge that any
personal data (as defined in our privacy policy) which you submit to or via our
Services or Platforms may be used by us in accordance with
our privacy policy. You agree to ensure that all
personal data you provide to us is accurate and up to date and that you have all consents,
licenses or
approvals necessary to allow us to use that information in accordance with these Terms, our community
guidelines and our
privacy policy.
To the extent that our Services or Platforms allow you to post, upload, transmit or otherwise make available
any information, images,
video, or other data with Skyscanner or other Skyscanner users (“User
Content”), you agree that:
1. you are solely responsible for User Content that you upload and you represent and agree that you will
not share anything which you
do not have the permission or right to share or for which you cannot grant
the licence in paragraph 2 below;
2. although all intellectual property rights subsisting in any User Content will be owned by you or your
licensors and you are always
free to share your User Content with anyone else, you hereby grant
Skyscanner and the Skyscanner Group Companies a non-
exclusive, perpetual, royalty-free, worldwide,
transferrable and sub-licensable right to host, use, reproduce both electronically and
otherwise,
publicly display, distribute, modify, adapt, publish, translate, and create derivative works from any
and all such User
Content (in accordance with our privacy policy) including for the purposes of
advertising and marketing our Services and
Platforms. For example, we may make User Content available to
our business partners or other Skyscanner Group Companies to
display on their own sites. You are in
control of the User Content you upload to the Skyscanner Services and can terminate this
licence any
time by either deleting the User Content or your Skyscanner account. Deleted User Content will be
promptly removed
within 48 hours.
3. we are under no obligation to store, retain, publish or make available any User Content uploaded by you
and that you shall be
responsible for creating backups of your own User Content.
If you provide us with any suggestions, comments, improvements, ideas or other feedback
(“Feedback”), you hereby irrevocably assign
ownership of all intellectual property rights
subsisting in that feedback to us and acknowledge that we can use and share such Feedback
for any purpose at
our discretion. You can provide feedback to us by clicking on the ‘feedback’ tab or through our Helpdesk.
Skyscanner’s property
Except as set out elsewhere in these Terms, all intellectual property rights including copyright (including
copyright in computer
software), patents, trade marks or business names, design rights, database rights,
know-how, trade secrets and rights of confidence in
our Services and Platforms (together, the
“Intellectual Property Rights”) are owned by or licensed to Skyscanner. You acknowledge
that
by using the Services or Platforms, you will not acquire any right, title or interest in or to them
except for the limited licence to use them
granted to you by these Terms. You also acknowledge that you have
no right to have access to any of the Services or Platforms in
source-code form unless it is released under
a license specifically permitting such access.
Other people’s property

We respect the intellectual property rights of others. If you have reason to believe that your copyright is
being infringed by any content
on our Services or Platforms, please send a written notification of the
alleged infringement to legal@skyscanner.net, for the attention of
the Legal Department. Alternatively, you can contact us in writing at:
Skyscanner Legal Department
Quartermile One, 15 Lauriston Place, Edinburgh, EH3 9EN
To assist us with resolving any alleged infringement, and where applicable in order to make a valid
notification under the Digital Millennium
Copyright Act (for which purposes the Legal Department are the
designated agent) please include the following information in your
notice:
1. identification of the copyrighted work claimed to have been infringed;
2. identification of the claimed infringing material and enough information for us to reasonably locate it
on our Services (providing the
URL(s) of the materials is fine);
3. enough information for Skyscanner to contact you, such as an address, telephone number, and, if
available, an email address;
4. a statement by you that you have a good faith belief that the disputed use is not authorized by the
copyright owner, its agent, or
the law;
5. for claims under the DMCA only, a statement by you, made under penalty of perjury, that the above
information in your notification
is accurate and that you are the copyright owner or are authorized to
act on the copyright owner’s behalf, and your physical or
electronic signature.
Price accuracy and warranty disclaimer
Your use of the Services and Platforms is entirely at your own risk.
Although we enforce strict price accuracy policies with all Travel Providers who supply our travel data and
do our best to ensure that the
content displayed on or via our Services and Platforms is up to date and
accurate, we cannot guarantee the reliability or accuracy of
such content.
Likewise, our price forecasts are based on data that we hold that relates to past pricing trends, but there
is no guarantee that our
forecasts will be correct.
We provide the Services and Platforms on an ‘as is’ basis and expressly disclaim all warranties, conditions
and guarantees of any kind,
whether express or implied, including but not limited to, the implied warranties
of title, non-infringement, merchantability and accuracy,
as well as any warranties implied by usage of
trade, course of dealing or course of performance. To the extent permitted by law, we make
no
representations and do not warrant to you that our Services or Platforms (a) are accurate, complete or up to
date; (b) will always be
available; (c) will meet your expectations; or (d) are secure or are free from
errors, faults, defects, viruses or malware.
Price forecasting
Skyscanner may provide you with flight forecasting information if you choose to sign up to price alerts. Our
price forecasts are the best
guess that we can provide at any given time based on the data that we hold that
relates to past trends. There is no guarantee that our
forecasts will be correct, since pricing and
availability depends on third parties, as explained above. While you may choose to rely on our
forecasts, we
do not and cannot guarantee their accuracy and accept no liability for any inaccuracy or unavailability of
indicative prices.
Making travel bookings via Skyscanner
Skyscanner is not a travel agent and is not responsible for providing any travel options displayed via the
Services or Platforms or for
setting or controlling the prices we display. Any Third Party Travel Products
which you find and/or book via our Services or Platforms are
provided by independent Travel Providers.
Skyscanner facilitates your bookings with Travel Providers but is not responsible and has no liability to you
in respect of such bookings.
The identity of the relevant Travel Provider and the terms and conditions
applicable to your booking with them (“Travel Provider Terms”)
will be notified to you at
the time of booking and you should ensure that you read and fully understand them before completing your
booking. The only exception to this is if you’ve booked with Skyscanner’s Travel Service, which is subject
to a different set of terms and
conditions. Unless your booking confirmation has come from Skyscanner, then
this is unlikely to affect you.
The Travel Provider Terms should set out what rights you have against the Travel Provider and will explain
their liability to you in the event
of anything going wrong.
You agree to comply in full with all applicable Travel Provider Terms. You acknowledge that breaching Travel
Provider Terms could result in
the cancellation of tickets or reservations, revocation of frequent flier
miles and other benefits, and additional charges.

Where you have used our Platforms to book two or more related travel products within a 24-hour period (for
example a flight and hotel
booked separately but within 24 hours of each other) then this may be classified
as a “Linked Travel Arrangement” depending on where
you are located and the applicable consumer protection
laws that apply. Where a Linked Travel Arrangement has been created, you will
not have the same level of
consumer protection that you would get where you book both a flight and hotel together through one single
agent (where you may then get the benefits that apply to booking holiday packages). This means that you need
to rely on each individual
Travel Provider to perform their services, and do not have legal recourse to the
organiser or the retailer of a package. In the event of the
insolvency of one of the providers involved in
the Linked Travel Arrangement, the protections available under the EU Package Travel
Regulations will not
apply.
Limitations and exclusions of liability
These Terms set out the full extent of Skyscanner’s obligations and liabilities in respect of our Services
and Platforms.
Skyscanner has no responsibility whatsoever for any arrangements you make with any third party as a result of
your use of our Services
or Platforms (including, without limitation, any Travel Provider). If you encounter
any problems with any booking you make or attempt to
make via Skyscanner, you acknowledge that you should
resolve that issue with the relevant Travel Provider and that your sole remedy in
such circumstances,
including any refund, lies with the relevant Travel Provider and not with Skyscanner. Where our Services or
Platforms
contain links to other sites and resources provided by third parties, these links are provided for
your information only. We have no control
over the contents of those sites or resources and accept no
responsibility for them or for any loss or damage that may arise from your
use of them.
You may see advertising material submitted by third parties on our Services and Platforms. Each individual
advertiser is solely responsible
for the content of its advertising material and Skyscanner accepts no
responsibility for the content of advertising material, including,
without limitation, any errors, omissions
or inaccuracies.
To the maximum extent permitted by law, we (together with our officers, directors, employees,
representatives, affiliates, providers and
third parties) do not accept any liability for (a) any
inaccuracies or omissions in the content displayed on or via our Services or Platforms;
or (b) any act of
god, accident, delay or any special, exemplary, punitive, indirect, incidental or consequential loss or
damage of any kind
(including, without limitation, lost profits or lost savings), whether based in contract,
tort (including negligence), strict liability or
otherwise, incurred by you arising out of or in connection
with your access to, use of, or inability to access or use, our Services or
Platforms or their contents.
Subject to these Terms and to the extent permitted by law, our maximum aggregate liability to you arising out
of or in connection with
these Terms or your access to, use of, or inability to access or use, our Services
or Platforms shall be limited to the sum of £100 (one
hundred pounds sterling).
Nothing in these Terms shall limit or exclude (a) our liability in respect of death or personal injury caused
by our negligence or for our
fraud or fraudulent misrepresentation; (b) any other liability that cannot be
excluded by law; or (c) your statutory rights.
Your liability to us
Subject to these Terms, you will be responsible and liable to us for all actions, claims, proceedings, costs,
damages, losses and expenses
(including, without limitation, legal fees) incurred by us or the Skyscanner
Group Companies, and each of our officers, directors,
employees and agents, arising out of or in any way
connected with your use of our Services or Platforms or breach of these Terms.
Termination
Skyscanner may in its absolute discretion immediately terminate any agreement with you under these Terms at
any time upon notice to
you and/or, if you have a log-in account, by cancelling your membership and your
access to your account and removing any User Content
you have uploaded to our Services or Platforms.
Skyscanner may suspend your access and use in whole or in part without notice at any
time, for example to
prevent you from uploading any User Content, without incurring any liability to you whatsoever.
General provisions
You acknowledge that your unauthorised use of our Services or Platforms may result in irreparable damage and
injury to Skyscanner
and/or its affiliates or licensors for which money damages would be inadequate.
Consequently, in the event of such unauthorised use, we
and our affiliates and/or licensors (as applicable)
shall have the right, in addition to any other legal remedies available, to seek an
immediate injunction
against you.
The invalidity or unenforceability of any provision (in whole or part) of these Terms shall not affect the
validity or enforceability of the
remaining provisions (in whole or part). The whole or part of any
provision which is held by a court of competent jurisdiction to be invalid
or unenforceable shall be deemed
deleted from these Terms.

These Terms are personal to you. You shall not be entitled to assign these Terms in whole or in part to any
third party without our prior
written consent.
These Terms represent the entire agreement between us and you and supersede and replace all and any previous
terms, conditions,
agreements and arrangements in respect of your use of our Services or Platforms.
We will act promptly to any indications of User Content that is in breach of these Terms. Where you know of
or suspect any illegal
activities, please contact us at our helpdesk.
Any failure by us to enforce any of these Terms shall not be a waiver of them or limit the right to
subsequently enforce any of these
Terms.
A person who is not a party to these Terms shall have no right to enforce any provision of these Terms.
Irrespective of the country from which you access or use Services or Platforms, to the extent permitted by
law these Terms and your use
shall be governed in accordance with the laws of England and Wales and you are
deemed to have submitted to the non-exclusive
jurisdiction of the courts of England and Wales to resolve any
disputes which may arise hereunder. If you are using the Platforms or
Services for commercial purposes, or
via an unauthorised computer program as further described and prohibited under the “using our
services”
section of these Terms, then you submit to the exclusive jurisdiction of the courts of England and Wales for
any disputes arising
hereunder unless there is an existing commercial agreement between us governing your
use which specifies otherwise.
Contact us
If you require further information about Skyscanner or have any suggestions concerning how to improve our
Services or Platforms,
please contact our helpdesk.
Alternatively, you can write to us at Quartermile One, 15 Lauriston Place, Edinburgh EH3 9EN marked for the
attention of our ‘Chief Legal Officer’.
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