service: name: Dropbox
sector: Cloud storage
date: 14.01.2022
document: text: Dropbox Terms of Service
Posted: October 29, 2021
Effective: January 14, 2022
You can see your previous Terms here.
Thanks for using Dropbox! Our mission is to create a more enlightened way of working by
providing an intuitive, unified platform to keep your content safe and accessible while
helping you and those you work with stay coordinated and in sync. These terms of service
(“Terms”) cover your use and access to our services, client software and websites
("Services"). If you reside outside of the United States of America, Canada and Mexico
(“North America”) your agreement is with Dropbox International Unlimited Company. If you
reside in North America your agreement is with Dropbox, Inc. Our Privacy Policy explains
how we collect and use your information while our Acceptable Use Policy outlines your
responsibilities when using our Services. By using our Services, you’re agreeing to be bound
by these Terms, our Privacy Policy, and Acceptable Use Policy.
Your Stuff & Your Permissions
When you use our Services, you provide us with things like your files, content, messages,
contacts, and so on (“Your Stuff”). Your Stuff is yours. These Terms don’t give us any rights to
Your Stuff except for the limited rights that enable us to offer the Services.
We need your permission to do things like hosting Your Stuff, backing it up, and sharing it
when you ask us to. Our Services also provide you with features like commenting, sharing,
searching, image thumbnails, document previews, optical character recognition (OCR), easy
sorting and organization, and personalization to help reduce busywork. To provide these and
other features, Dropbox accesses, stores, and scans Your Stuff. You give us permission to do
those things, and this permission extends to our affiliates and trusted third parties we work
with.
Your Responsibilities
Your use of our Services must comply with our Acceptable Use Policy. Content in the
Services may be protected by others’ intellectual property rights. Please don’t copy, upload,
download, or share content unless you have the right to do so.
Dropbox may review your conduct and content for compliance with these Terms and our
Acceptable Use Policy. We aren’t responsible for the content people post and share via the
Services.
Legal
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Help us keep Your Stuff protected. Safeguard your password to the Services, and keep your
account information current. Don’t share your account credentials or give others access to
your account.
You may use our Services only as permitted by applicable law, including export control laws
and regulations. Finally, to use our Services, you must be at least 13 if you reside in the
United States, and 16 if you reside anywhere else. If the law where you reside requires that
you must be older in order for Dropbox to lawfully provide the Services to you without
parental consent (including use of your personal data), then you must be that older age.
Software
Some of our Services allow you to download client software (“Software”) which may update
automatically. So long as you comply with these Terms, we give you a limited, nonexclusive,
nontransferable, revocable license to use the Software, solely to access the Services. To the
extent any component of the Software may be offered under an open source license, we’ll
make that license available to you and the provisions of that license may expressly override
some of these Terms. Unless the following restrictions are prohibited by law, you agree not to
reverse engineer or decompile the Services, attempt to do so, or assist anyone in doing so.
Beta Services
We sometimes release products and features that we’re still testing and evaluating (“Beta
Services”). Beta Services are labeled “alpha,” “beta,” “preview,” “early access,” or “evaluation”
(or with words or phrases with similar meanings) and may not be as reliable as Dropbox’s
other services. Beta Services are made available so that we can collect user feedback, and by
using our Beta Services, you agree that we may contact you to collect such feedback.
Beta Services are confidential until official launch. If you use any Beta Services, you agree
not to disclose any information about those Services to anyone else without our permission.
Additional Features
From time to time, Dropbox will add additional features to enhance the user experience of
our storage service at no additional charge. However, these free features may be withdrawn
without further notice.
Our Stuff
The Services are protected by copyright, trademark, and other US and foreign laws. These
Terms don’t grant you any right, title, or interest in the Services, others’ content in the
Services, Dropbox trademarks, logos and other brand features. We welcome feedback, but
note that we may use comments or suggestions without any obligation to you.
Copyright
We respect the intellectual property of others and ask that you do too. We respond to notices
of alleged copyright infringement if they comply with the law, and such notices should be
reported using our Copyright Policy. We reserve the right to delete or disable content alleged

to be infringing and terminate accounts of repeat infringers. Our designated agent for notice
of alleged copyright infringement on the Services is:
Copyright Agent
Dropbox, Inc.
1800 Owens St
San Francisco, CA 94158
copyright@dropbox.com
Paid Accounts
Billing. You can increase your storage space and add paid features to your account (turning
your account into a “Paid Account”). We’ll automatically bill you from the date you convert to
a Paid Account and on each periodic renewal until cancellation. If you’re on an annual plan,
we’ll send you a notice email reminding you that your plan is about to renew within a
reasonable period of time prior to the renewal date. You’re responsible for all applicable
taxes, and we’ll charge tax when required to do so. Some countries have mandatory local
laws regarding your cancellation rights, and this paragraph doesn’t override these laws.
Cancellation. You may cancel your Dropbox Paid Account at any time. Refunds are only
issued if required by law. For example, users living in the European Union have the right to
cancel their Paid Account subscriptions within 14 days of signing up for, upgrading to, or
renewing a Paid Account by clicking here.
Downgrades. Your Paid Account will remain in effect until it's cancelled or terminated under
these Terms. If you’re on a Dropbox Family plan, the Family manager may be able to
downgrade your account at any time. If you don’t pay for your Paid Account on time, we
reserve the right to suspend it or remove Paid Account features.
Changes. We may change the fees in effect on renewal of your subscription, to reflect factors
such as changes to our product offerings, changes to our business, or changes in economic
conditions. We’ll give you no less than 30 days’ advance notice of these changes via a
message to the email address associated with your account and you’ll have the opportunity
to cancel your subscription before the new fee comes into effect.
Dropbox Business Teams
Email address. If you sign up for a Dropbox account with an email address provisioned by
your organization, your organization may be able to block your use of Dropbox until you
transition to an account on a Dropbox Business or Education team (collectively, “Dropbox
Business Team”) or you associate your Dropbox account with a personal email address.
Using Dropbox Business Teams. If you join a Dropbox Business Team, you must use it in
compliance with your organization’s terms and policies. Please note that Dropbox Business
Team accounts are subject to your organization's control. Your administrators may be able to
access, disclose, restrict, or remove information in or from your Dropbox Business Team
account. They may also be able to restrict or terminate your access to a Dropbox Business
Team account. If you convert an existing Dropbox account into part of a Dropbox Business
Team, your administrators may prevent you from later disassociating your account from the
Dropbox Business Team.

Termination
You’re free to stop using our Services at any time. We reserve the right to suspend or
terminate your access to the Services with notice to you if:
1. you’re in breach of these Terms,
2. your use of the Services would cause a real risk of harm or loss to us or other users, or
3. you don’t have a Paid Account and haven't accessed our Services for 12 consecutive
months.
We’ll provide you with reasonable advance notice via the email address associated with your
account to remedy the activity that prompted us to contact you and give you the opportunity
to export Your Stuff from our Services. If after such notice you fail to take the steps we ask of
you, we’ll terminate or suspend your access to the Services.
We won’t provide notice or an opportunity to export Your Stuff before termination or
suspension of access to the Services where:
1. you’re in material breach of these Terms,
2. doing so would cause us legal liability or compromise our ability to provide the
Services to our other users, or
3. we're prohibited from doing so by law.
Discontinuation of Services
We may decide to discontinue the Services in response to exceptional unforeseen
circumstances, events beyond Dropbox’s control (for example a natural disaster, fire, or
explosion), or to comply with a legal requirement. If we do so, we’ll give you reasonable prior
notice so that you can export Your Stuff from our systems (we will give you no less than 30
days’ notice where possible under the circumstances). If we discontinue the Services in this
way before the end of any fixed or minimum term you have paid us for, we’ll refund the
portion of the fees you have pre-paid but haven't received Services for.
Services “AS IS”
We strive to provide great Services, but there are certain things that we can't guarantee. TO
THE FULLEST EXTENT PERMITTED BY LAW, DROPBOX AND ITS AFFILIATES,
SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR
IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED "AS IS." WE ALSO
DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT. Some places don’t allow the disclaimers in this
paragraph, so they may not apply to you. For example, these disclaimers do not override the
legal protections, including statutory warranties, granted to consumers by EU law.
Limitation of Liability

WE DON’T EXCLUDE OR LIMIT OUR LIABILITY TO YOU WHERE IT WOULD BE ILLEGAL
TO DO SO—THIS INCLUDES ANY LIABILITY FOR DROPBOX’S OR ITS AFFILIATES’
FRAUD OR FRAUDULENT MISREPRESENTATION IN PROVIDING THE SERVICES. IN
COUNTRIES WHERE THE FOLLOWING TYPES OF EXCLUSIONS AREN’T ALLOWED,
WE'RE RESPONSIBLE TO YOU ONLY FOR LOSSES AND DAMAGES THAT ARE A
REASONABLY FORESEEABLE RESULT OF OUR FAILURE TO USE REASONABLE CARE
AND SKILL OR OUR BREACH OF OUR CONTRACT WITH YOU. THIS PARAGRAPH
DOESN’T AFFECT CONSUMER RIGHTS THAT CAN'T BE WAIVED OR LIMITED BY ANY
CONTRACT OR AGREEMENT. IF YOU ARE AN EU OR UK CONSUMER, THESE TERMS
DO NOT EXCLUDE DROPBOX’S LIABILITY FOR LOSSES AND DAMAGES THAT ARE A
RESULT OF OUR FAILURE TO USE REASONABLE CARE AND SKILL IN PROVIDING THE
SERVICES OR OF OUR BREACH OF OUR CONTRACT WITH YOU, AS LONG AS THOSE
LOSSES AND DAMAGES ARE REASONABLY FORESEEABLE.
IN COUNTRIES WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED,
DROPBOX, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS WON’T BE LIABLE FOR:
1. ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES, OR
2. ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL
THEORY.
THESE EXCLUSIONS OR LIMITATIONS WILL APPLY REGARDLESS OF WHETHER OR
NOT DROPBOX OR ANY OF ITS AFFILIATES HAS BEEN WARNED OF THE POSSIBILITY
OF SUCH DAMAGES.
IF YOU USE THE SERVICES FOR ANY COMMERCIAL, BUSINESS, OR RE-SALE
PURPOSE, DROPBOX, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS WILL HAVE NO
LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS
INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY. DROPBOX AND ITS
AFFILIATES AREN’T RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR
OFFLINE, OF ANY USER OF THE SERVICES.
OTHER THAN FOR THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS
DESCRIBED IN THIS SECTION), WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF
$20 USD OR 100% OF ANY AMOUNT YOU'VE PAID UNDER YOUR CURRENT SERVICE
PLAN WITH DROPBOX. THIS PROVISION DOES NOT APPLY TO EU CONSUMERS
WHERE PROHIBITED BY APPLICABLE LAW.
Resolving Disputes
Let’s Try to Sort Things Out First. We want to address your concerns without needing a
formal legal case. Before filing a claim against Dropbox, you agree to try to resolve the
dispute informally by sending us a written Notice of Dispute at dispute-notice@dropbox.com
that includes your name, a detailed description of the dispute, and the relief you seek. We’ll
try to resolve the dispute informally by contacting you via email. If a dispute is not resolved
within 60 days after submission, you or Dropbox may bring a formal proceeding. If you reside

in the EU, the European Commission provides for an online dispute resolution platform,
which you can access here: https://ec.europa.eu/consumers/odr.
Judicial Forum for Disputes. You and Dropbox agree that any judicial proceeding to resolve
claims relating to these Terms or the Services will be brought in the federal or state courts of
San Francisco County, California, subject to the mandatory arbitration provisions below. Both
you and Dropbox consent to venue and personal jurisdiction in such courts. If you reside in a
country (for example, a member state of the European Union) with laws that give consumers
the right to bring disputes in their local courts, this paragraph doesn’t affect those
requirements.
IF YOU’RE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY
ARBITRATION PROVISIONS:
We Both Agree to Arbitrate. You and Dropbox agree to resolve any claims relating to
these Terms or the Services through final and binding individual arbitration by a
single arbitrator, except as set forth under the “Exceptions to Agreement to Arbitrate”
below. This includes disputes arising out of or relating to the interpretation or
application of this “Mandatory Arbitration Provisions” section, including its scope,
enforceability, revocability, or validity. The arbitrator may award relief only individually
and only to the extent necessary to redress your individual claim(s); the arbitrator may
not award relief on behalf of others or the general public.
Opt out of Agreement to Arbitrate. You can decline this agreement to arbitrate by
clicking here and submitting the opt-out form within 30 days of first registering your
account or agreeing to these Terms. However, if you agreed to a previous version of
these Terms that allowed you to opt out of arbitration, your previous choice to opt out
or not opt out remains binding.
Arbitration Procedures. The American Arbitration Association (AAA) will administer
the arbitration under its Consumer Arbitration Rules. The AAA’s rules and filing
instructions are available at www.adr.org or by calling 1-800-778-7879. The
arbitration will be held in the United States county where you live or work, San
Francisco (CA), or any other location we agree to.
Arbitration Fees and Incentives. The AAA rules will govern payment of all arbitration
fees. For individual arbitration of non-frivolous claims less than $75,000 for which you
timely provided Dropbox with a Notice of Dispute, Dropbox will reimburse arbitration
filing fees at the conclusion of the arbitration and will pay other arbitration fees. For
all other claims, the costs and fees of arbitration shall be allocated in accordance with
the arbitration provider’s rules, including rules regarding frivolous or improper claims.
If you receive an arbitration award that is more favorable than any offer we make to
resolve the claim, we will pay you $1,000 in addition to the award. Dropbox will not
seek its attorneys' fees and costs in arbitration unless the arbitrator determines that
your claim is frivolous or brought for an improper purpose.
Exceptions to Agreement to Arbitrate. Either you or Dropbox may assert claims, if they
qualify, in small claims court in San Francisco (CA) or any United States county
where you live or work. Either party may bring a lawsuit solely for injunctive relief to

stop unauthorized use or abuse of the Services, or intellectual property infringement
(for example, trademark, trade secret, copyright, or patent rights) without first
engaging in arbitration or the informal dispute-resolution process described above. If
the agreement to arbitrate is found not to apply to you or your claim, you agree to the
exclusive jurisdiction of the state and federal courts in San Francisco County,
California to resolve your claim.
NO CLASS OR REPRESENTATIVE ACTIONS. You may only resolve disputes with us
on an individual basis, and may not bring a claim as a plaintiff or a class member in a
class, consolidated, or representative action. Class arbitrations, class actions, private
attorney general actions, and consolidation with other arbitrations aren’t allowed.
Severability. If any part of this “Mandatory Arbitration Provisions” section is found to
be illegal or unenforceable, the remainder will remain in effect, except that if a finding
of partial illegality or unenforceability would allow class or representative arbitration,
this “Mandatory Arbitration Provisions” section will be unenforceable in its entirety. If
you are found to have a non-waivable right to bring a particular claim or to request a
particular form of relief that the arbitrator lacks authority to redress or award
according to this “Mandatory Arbitration Provisions” section, including public
injunctive relief, then only that respective claim or request for relief may be brought in
court, and you and we agree that litigation of any such claim or request for relief shall
be stayed pending the resolution of any individual claim(s) or request(s) for relief in
arbitration.
Controlling Law
These Terms will be governed by California law except for its conflicts of laws principles.
However, some countries (including those in the European Union) have laws that require
agreements to be governed by the local laws of the consumer's country. This paragraph
doesn’t override those laws.
Entire Agreement
These Terms constitute the entire agreement between you and Dropbox with respect to the
subject matter of these Terms, and supersede and replace any other prior or
contemporaneous agreements, or terms and conditions applicable to the subject matter of
these Terms. Our past, present, and future affiliates and agents can invoke our rights under
this agreement in the event they become involved in a dispute with you. Otherwise, these
Terms do not give rights to any third parties.
Waiver, Severability & Assignment
Dropbox’s failure to enforce a provision is not a waiver of its right to do so later. If a provision
is found unenforceable, the remaining provisions of the Terms will remain in full effect and
an enforceable term will be substituted reflecting our intent as closely as possible. You may
not assign any of your rights under these Terms, and any such attempt will be void. Dropbox
may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of
any business associated with the Services.
Modifications

We may revise these Terms from time to time to better reflect:
1. changes to the law,
2. new regulatory requirements, or
3. improvements or enhancements made to our Services.
If an update affects your use of the Services or your legal rights as a user of our Services,
we’ll notify you prior to the update's effective date by sending an email to the email address
associated with your account or via an in-product notification. These updated terms will be
effective no less than 30 days from when we notify you.
If you don’t agree to the updates we make, please cancel your account and stop using the
Services before the updated Terms become effective. Where applicable, we’ll offer you a
prorated refund based on the amounts you have prepaid for Services and your account
cancellation date. By continuing to use or access the Services after the updates come into
effect, you agree to be bound by the revised Terms.
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