Veterans Assistance Helpline Act of 2021

To require the Secretary of Veterans Affairs to establish a toll-free telephone helpline for veterans and other eligible individuals to use to obtain information about the benefits and services provided by the Department of Veterans Affairs, and for other purposes. 1. Short title This Act may be cited as the Veterans Assistance Helpline Act of 2021 2. Telephone helpline for assistance for veterans and other eligible individuals (a) Establishment of helpline (1) In general The Secretary shall establish a toll-free telephone helpline that a covered individual may use to obtain information about, or through which a covered individual may be directed to, any service or benefit provided under a law administered by the Secretary, including any service provided by the Department of Veterans Affairs in the area in which the covered individual is located. (2) Contract for direction of calls authorized The Secretary may, in coordination with the Commission, enter into a contract with an third-party to direct calls made to the toll-free helpline established under paragraph (1) to the appropriate person regarding a service or benefit described in that paragraph. (3) Live individual required The Secretary, in coordination with the Commission, shall ensure that a covered individual using the telephone helpline established under paragraph (1) speaks with a live individual rather than a recording. (b) Study and report required Not later than one year after the date of the enactment of this Act, the Secretary shall, in coordination with the Commission— (1) complete a study to assess the feasibility and advisability of designating a covered dialing code for the purposes of reaching the toll-free telephone helpline established under subsection (a)(1); and (2) submit to the Committee on Veterans' Affairs of the Senate and the Committee on Veteran's Affairs of the House of Representatives a report on the findings of the Commission with respect to the study completed under subparagraph (A). (c) Definitions In this section: (1) Commission The term Commission (2) Covered dialing code The term covered dialing code (3) Covered individual The term covered individual (A) a veteran; (B) an individual acting on behalf of a veteran; or (C) an individual, other than a veteran, who is eligible to receive a benefit or service under a law administered by the Secretary. (4) Secretary The term Secretary (5) Veteran The term veteran

Summary: Veterans Assistance Helpline Act of 2021 This bill requires the Department of Veterans Affairs (VA) to establish a toll-free telephone help line for the purpose of providing information to specified individuals about VA services and benefits available in their area. Specifically, the help line is for veterans, persons acting on behalf of veterans, or individuals who are eligible to receive benefits or services from the VA. The VA, in coordination with the Federal Communications Commission (FCC), may contract with a third party to direct calls to the appropriate person regarding a VA service or benefit. Additionally, the VA must coordinate with the FCC to study and report on the feasibility and advisability of designating a covered dialing code for the purpose of reaching the help line.