Improving Provider Directories Act

To amend title XXVII of the Public Health Service Act, the Employee Retirement Income Security Act of 1974, and the Internal Revenue Code of 1986 to require group health plans and health insurance issuers offering group or individual health insurance coverage to establish a process to address inaccurate information listed in publicly accessible provider directories of such plans and issuers, and for other purposes. 1. Short title This Act may be cited as the Improving Provider Directories Act 2. Requirement for group health plans and health insurance issuers to establish a process to address inaccurate information listed in publicly accessible provider directories of such plans and issuers (a) PHSA (1) In general Title XXVII of the Public Health Service ( 42 U.S.C. 300gg D Other Market Reforms 2796. Requirement for group health plans and health insurance issuers to establish a process to address inaccurate information listed in publicly accessible provider directories of such plans and issuers A group health plan or a health insurance issuer offering group or individual health insurance coverage shall establish a process to address inaccurate information listed in any publicly accessible provider directory of such plan or issuer. Under such process, the plan or issuer, as the case may be, shall carry out each of the following: (1) Display prominently on each publicly accessible provider directory of such plan or issuer contact information, such as an email address, phone number, or website address, that will allow an individual to notify such plan or issuer of any inaccurate information listed with respect to a provider in such directory. (2) (A) Not later than 30 days after receiving a notification pursuant to paragraph (1) that information listed with respect to a provider in a publicly accessible provider directory of such plan or issuer is inaccurate— (i) investigate whether such information is inaccurate; and (ii) subject to subparagraph (B), in the case that such plan or issuer determines that such information is inaccurate, correct and update such information in such directory. (B) In the case that such plan or issuer determines, pursuant to an investigation under clause (i) of subparagraph (A), that information listed with respect to a provider in a printed provider directory is inaccurate, such plan or issuer may satisfy the correction and update requirement under clause (ii) of such subparagraph by correcting and updating such information in each online provider directory of such plan or issuer. (3) Submit to the State insurance commissioners of the States in which such plan or coverage, as applicable, is offered, and makes publicly available, an annual report on the number of notifications received pursuant to paragraph (1) during the year involved and the corrective actions taken under paragraph (2) with respect to such notifications. . (2) Conforming amendments (A) Section 2722 of the Public Health Service Act ( 42 U.S.C. 300gg–21 (i) in subsection (a)(1), by inserting and part D subparts 1 and 2 (ii) in subsection (b), by inserting and part D subparts 1 and 2 (iii) in subsection (c)(1), by inserting and part D subparts 1 and 2 (iv) in subsection (c)(2), by inserting and part D subparts 1 and 2 (v) in subsection (c)(3), by inserting and part D this part (vi) in subsection (d), in the matter preceding paragraph (1), by inserting and part D this part (B) Section 2723 of the Public Health Service Act ( 42 U.S.C. 300gg–22 (i) in subsection (a)(1), by inserting and part D this part (ii) in subsection (a)(2), by inserting or part D this part (iii) in subsection (b)(1), by inserting or part D this part (iv) in subsection (b)(2)(A), by inserting or part D this part (v) in subsection (b)(2)(C)(ii), by inserting and part D this part (C) Section 2724 of the Public Health Service Act ( 42 U.S.C. 300gg–23 (i) in subsection (a)(1)— (I) by striking this part and part C insofar as it relates to this part this part, part D, and part C insofar as it relates to this part or part D (II) by inserting or part D requirement of this part (ii) in subsection (a)(2), by inserting or part D this part (iii) in subsection (c), by inserting or part D this part (other than section 2704) (b) ERISA (1) In general Subpart B of part 7 of subtitle B of title I of the Employee Retirement Income Security Act of 1974 ( 29 U.S.C. 1185 716. Requirement for group health plans and health insurance issuers to establish a process to address inaccurate information listed in publicly accessible provider directories of such plans and issuers A group health plan or a health insurance issuer offering group health insurance coverage shall establish a process to address inaccurate information listed in any publicly accessible provider directory of such plan or issuer. Under such process, the plan or issuer, as the case may be, shall carry out each of the following: (1) Display prominently on each publicly accessible provider directory of such plan or issuer contact information, such as an email address, phone number, or website address, that will allow an individual to notify such plan or issuer of any inaccurate information listed with respect to a provider in such directory. (2) (A) Not later than 30 days after receiving a notification pursuant to paragraph (1) that information listed with respect to a provider in a publicly accessible provider directory of such plan or issuer is inaccurate— (i) investigate whether such information is inaccurate; and (ii) subject to subparagraph (B), in the case that such plan or issuer determines that such information is inaccurate, correct and update such information in such directory. (B) In the case that such plan or issuer determines, pursuant to an investigation under clause (i) of subparagraph (A), that information listed with respect to a provider in a printed provider directory is inaccurate, such plan or issuer may satisfy the correction and update requirement under clause (ii) of such subparagraph by correcting and updating such information in each online provider directory of such plan or issuer. (3) Submit to the State insurance commissioners of the States in which such plan or coverage, as applicable, is offered, and makes publicly available, an annual report on the number of notifications received pursuant to paragraph (1) during the year involved and the corrective actions taken under paragraph (2) with respect to such notifications. . (2) Clerical amendment The table of contents in section 1 of such Act is amended by inserting after the item relating to section 714 the following new items: 715. Additional market reforms. 716. Requirement for group health plans and health insurance issuers to establish a process to address inaccurate information listed in publicly accessible provider directories of such plans and issuers. . (c) IRC (1) In general Subchapter B of chapter 100 9816. Requirement for group health plans to establish a process to address inaccurate information listed in publicly accessible provider directories of such plans A group health plan shall establish a process to address inaccurate information listed in any publicly accessible provider directory of such plan. Under such process, the plan shall carry out each of the following: (1) Display prominently on each publicly accessible provider directory of such plan contact information, such as an email address, phone number, or website address, that will allow an individual to notify such plan of any inaccurate information listed with respect to a provider in such directory. (2) (A) Not later than 30 days after receiving a notification pursuant to paragraph (1) that information listed with respect to a provider in a publicly accessible provider directory of such plan is inaccurate— (i) investigate whether such information is inaccurate; and (ii) subject to subparagraph (B), in the case that such plan determines that such information is inaccurate, correct and update such information in such directory. (B) In the case that such plan determines, pursuant to an investigation under clause (i) of subparagraph (A), that information listed with respect to a provider in a printed provider directory is inaccurate, such plan may satisfy the correction and update requirement under clause (ii) of such subparagraph by correcting and updating such information in each online provider directory of such plan. (3) Submit to the State insurance commissioners of the States in which such plan is offered, and makes publicly available, an annual report on the number of notifications received pursuant to paragraph (1) during the year involved and the corrective actions taken under paragraph (2) with respect to such notifications. . (2) Clerical amendment The table of sections for subchapter B of chapter 100 Sec. 9816. Requirement for group health plans to establish a process to address inaccurate information listed in publicly accessible provider directories of such plans. . (d) Effective date The amendments made by this section shall apply with respect to plan years beginning on or after January 1, 2021.

Summary: Improving Provider Directories Act This bill requires private health insurance plans, including self-funded employer health plans, to display in online provider directories a method for notifying the plan about inaccurate provider information. Upon such notification, plans must correct and update the provider information in each directory within 30 days and submit an annual report to the state insurance commissioners in each state where the plan is available that contains the all corrective actions taken during the previous year. Plans that do not comply with this requirement are subject to a tax penalty.