Airline Passenger Protection Act of 2017

To provide passengers in air transportation with certain rights. 1. Short title This Act may be cited as the Airline Passenger Protection Act of 2017 2. Physical standards (a) Seat size Not later than 180 days after the date of enactment of this Act, the Secretary of Transportation shall issue a final rule regarding the minimum standards and specifications for an air carrier and foreign air carrier that addresses the required seat width, padding, reclining, pitch, leg room, aisle width, safety and health regarding such seats, in consultation with the Occupational Safety and Health Administration (in this section referred to as OSHA CDC (b) Bathroom size Not later than 180 days after the date of enactment of this Act, the Secretary shall issue a final rule regarding the minimum standards and specifications for an air carrier and foreign air carrier that addresses the required bathroom dimensions, door size, toilet size, safety and health for the bathroom, in consultation with OSHA, the CDC, passenger advocacy groups, disabled and senior citizens, and representatives of air carriers. 3. Passenger protections (a) Specific rights (1) Damaged or inoperable amenities The Secretary of Transportation shall require that an air carrier and foreign air carrier refund, not later than 30 days after a scheduled flight, up to 10 percent of the ticket cost to a passenger whose in-air amenities (televisions, headphones, wireless internet access) are broken or do not work as promised, and to refund the full cost of any in-air purchase (entertainment, wireless internet) that is not received or does not work. (2) Delay and cancellation honesty The Secretary shall fine an air carrier and foreign air carrier $1,000 per passenger for a cancellation or delay based on false or dishonest claims of force majeure by such a carrier. (3) Delays not caused by force majeure The Secretary shall require an air carrier and foreign air carrier to provide a passenger whose flight is delayed by 3 or more hours, for reasons not considered force majeure, a replacement ticket on another air carrier to the same destination that departs not later than 24 hours after the original departure time. If such a ticket is unavailable, an air carrier or foreign air carrier shall either refund the cost of the ticket price or provide a replacement ticket departing more than 24 hours after the original departure time, whichever is more satisfactory to a passenger. (4) Economic delays or cancellations The Secretary shall require an air carrier and foreign air carrier to notify passengers at least 3 hours in advance if a flight is to be delayed or cancelled for economic reasons, and to provide a ticket refund and, if desired, alternate transportation to a passenger whose flight is cancelled for such reasons. (5) Fees An air carrier and foreign air carrier shall provide that fees— (A) not included in airfare are conspicuously disclosed in advance of a ticket purchase; and (B) not included in an airfare may not be exorbitant, defined as in excess of 200 percent above the cost to the airline of providing the service or benefit in question. (6) Frequent flier programs The Secretary shall require an air carrier to report basic statistics on its frequent flier programs, to permit passengers to evaluate objectively the benefits of each such program, and to inform passengers at least 12 months in advance before a reduction or devaluation of benefits. (7) Hotline Notwithstanding any other provision of law, 10 percent of fines paid to the Government by an air carrier and foreign air carrier for any violation of a regulation of the Department of Transportation or the Federal Aviation Administration shall be available to maintain the consumer complaint hotline (established under section 42302 of title 49, United States Code), and to develop and implement a passenger claims arbitration system. Any complaint to the Department or the Transportation Security Administration shall be acknowledged not later than 24 hours after submitting the complaint, the alleged offending agency shall respond not later than 30 days after notification, and the passenger in question shall receive a response not later than 60 days after submitting the complaint. (8) Lost, damaged or stolen baggage The Secretary shall require an air carrier and foreign air carrier to comply with the Uniform Unclaimed Property Act, and provide that proceeds collected from the sale of lost, unclaimed baggage be used to cover the cost of future baggage disputes. The Secretary shall also require that an air carrier and foreign air carrier offer excess value insurance for lost or damaged baggage. (9) Notification of rights and fees The Secretary shall require an air carrier and foreign air carrier to inform customers in plain language, in writing and in prominent locations on its website, of their rights, liabilities, and obligations under their respective contract of carriage, including the recourse available to them in the event of a cancellation, delay, damaged baggage, and other potential difficulties. (10) Reciprocity The Secretary shall reinstate the reciprocity rule (commonly known as Rule 240) to affirm that a passenger on a flight that is cancelled or a flight delayed 3 or more hours may use the ticket on another airline with available seating to fly to the same or nearby destination. (11) Strengthened tarmac protections The Secretary shall fine an air carrier and foreign air carrier $1,000 per passenger for any violation of Federal policy with respect to tarmac delays, including the requirements that an air carrier permit passengers to deplane after more than 3 hours spent on the tarmac, and that an air carrier provide adequate food, potable water, and operable lavatories to passengers 2 hours after the aircraft is delayed on the tarmac. (b) Definitions In this Act, the following definitions apply: (1) Secretary The term Secretary (2) Force majeure The term force majeure (c) Amendment to title 49 (1) Amendment Chapter 401 40131. Equipment and personnel reserves (a) Reserve equipment and staffing Not later than 180 days after the date of enactment of the Airline Passenger Protection Act of 2017, the Secretary of Transportation shall require an air carrier and foreign air carrier to develop and implement reserve staffing and equipment plans that optimize the carrier’s ability to provide quality service, defined as fewer than 2 percent of flights cancelled for causes reasonably within the control of the carrier, and fewer than 15 percent of flights delayed for causes reasonably within the control of the carrier. (b) Guidelines and reporting requirements Not later than 180 days after the date of enactment of the Airline Passenger Protection Act of 2017, the Secretary shall establish guidelines for an air carrier and foreign air carrier to report cancellation and on-time performance statistics to the FAA on an annual basis, beginning 360 days after the date of enactment of this Act. (c) Failure To comply The Secretary shall fine an air carrier and foreign air carrier if the Secretary determines that such air carrier or foreign air carrier fails to comply with the requirements of this section and such failure was caused by the carrier’s failure to develop, implement, or abide by the terms of its reserve staffing and equipment plan. . (2) Clerical amendment The analysis of chapter 401 40131. Equipment and personnel reserves. .

Summary: Airline Passenger Protection Act of 2017 This bill prescribes certain airline passenger protection requirements with respect to: seat size, safety, and health; bathroom size, safety, and health; refunds for damaged or inoperable in-air amenities (televisions, headphones, and wireless internet access); delays and cancellations; disclosure of passenger fees and passenger rights of recourse in the event of a cancellation, delay, and damaged baggage; frequent flier program benefits; maintenance of a consumer complaint hotline; lost, damaged, or stolen baggage disputes and insurance; reinstatement of reciprocity rule (Rule 240) permitting passengers on a flight that is cancelled or delayed three or more hours to use their ticket on another airline to fly to the same or a nearby destination; and tarmac delays, deplaning, and the provision of adequate food, potable water, and operable lavatories. The bill directs the Department of Transportation (DOT) to require air carriers and foreign air carriers to develop and implement reserve staffing and equipment plans that optimize the carrier's ability to provide quality service, defined as fewer than 2% of flights cancelled and fewer than 15% of flights delayed for causes reasonably within the control of the carrier. DOT shall establish guidelines for carriers to report annually cancellation and on-time performance statistics to the Federal Aviation Administration.