chattermill/fabsa huggingface dataset:
This app will get you throwing your phone.l against the wall.  Someone’s phoned you whilst you were browsing through the offers section? Well guess what? You have to start at the beginning again. You can’t pick up where you left off.   Accidentally clicked on a message that’s popped up whilst your were scrolling through the Health and Beauty section? Guess what, you have to start from the homepage again.   I’m close to deleting this app and sticking to the online version unless they do something about the little bugs going on with it.
Just loops round “sign in” > “link your account > “sign in” > “link your account”.
So easy to use and access,well done ORG154
Amazing app! Only requests are partnership with Airbnb and ORG92.
Could be worse but 2 annoying problems   1) this application constantly wants to reauthenticate. Why? I do not need to repeatedly enter my password into the ORG92 app (for example) so why does ORG49 constantly prompt for it? This is made worse by the lack of Touch ID, but overall it’s a baffling design decision.   2) switching from the app to another app causes it display a splash screen. Sometimes it loses state altogether. This is annoying (for example when switching between a webpage and your shopping trolley).
I don’t always carry my purse so my phone is in my pocket, I have Apple Pay so why not everything else in the ‘Apple wallet’?! Still maximum benefits and convenient. I can’t remember the last time I used my actual Clubcard. It’s the future.
I live this app make my life so easier to add my points and see them all the time where i am at
Every time I put in my sign in details it asks me to scan barcode (no problems here) then it takes you to the hair ripping page with card number, first name, surname and finally postcode only for the thing to go Error and give me numbers to phone the team, I don’t want to phone the team, I know my own personal details very well thank you, fix your app and save everyone else wasting their time by phoning up call centres!
The worst online shopping app I have ever used! Avoid, avoid, avoid!  ORG136’s were useless at helping as well!!
In Chester and decided to pop into Bella italia. Within 10 minutes of using app I’d changed up vouchers and got money off my meal. Quick and easy!
Find that the new app has an easier to use format and simple to get around
Great until you want to check out I always have to finish on the website and no way to report issue. Please can you fix and also add Apple Pay   Thanks
Having shopped for more than 25 years at ORG136‚Äôs I was encouraged to download this app.   Today I asked an assistant at ORG232 where the jars of Bruschetta were - I had looked at pickles, ethnic foods, sauces etc already. She kindly looked it up and guided me to aisle 9 shelf 5. No sign of it ever having been there with stuffed peppers and pesto sauces. She apologised and I finished my shop.   Now at home with the New app. Keyed in bruschetta. 9 items listed - no bruschetta!!!! To me the app is not going to help if I can‚Äôt find what I want.  PS ORG232 staff had removed bruschetta to a discontinued aisle and the lady who helped me ran up to me after I had checked out with a jar of bruschetta, which I paid for at customer service.   So my question is ‚Äúwhy can‚Äôt I find it on the app?‚Äù
Easy to navigate round, very easy to see how many vouchers you have and what they can be turned into
For almost a week, have struggled to login to the iOS app on two different devices (an iPhone and an iPad). If I’ve been able to login, have not been able to add items to order, or checkout amends. Also unable to access ORG49 Grocery website from Safari because “could not establish a secure connection to the server”. Online support haven’t been able to help so far. Considering cancelling my delivery pass and using ORG154 or ORG136’s instead.
Constantly saying account locked for 1 hour tried everything, cannot get it to work...
There is no bar code on my ORG8 App. All I see is a message saying Sorry there’s a problem, please try later! I’ve contacted ORG154 Customer Service numerable times but no one ever gets back to me! I’ve send numerous messages via the app asking for help,explained the problem but no one gets back to me!  Am I just wasting my time? Is ORG154 even interested in helping one of their loyal customers? Who knows?
Simple to navigate and clear explanations, definitely easy process
Saino’s haven’t quite got this right yet, ok for basics but try to remove coupons, apply codes or even just view an order and it all goes horribly pear shaped. I use ORG36 generally and their site/app works sooooo much better
I was very pleased it was so easy ..
Only on the computer based website can you see rating and reviews for products.
Been using the app for over a year and it’s been pretty much faultless but for weeks now, every time I add items from my favourites list, it refreshes and takes me back to the top of the page. Most of my shopping comes from this list and it now takes me ages to order online.
Very fresh fruit and veg
To be honest, it’s pathetic app. I have used ORG154 app for years and it was much more faster and reliable.  This app is too slow. Takes minutes to checkout and I have to always continue at so many steps in between. No way to fast checkout. There are so many bugs. Doesn’t show errors always. Doesn’t reflect basket price correctly at times when products are not available. I shouldn’t be able to add to the basket if it’s not available. It’s really annoying.
Still unable to use voucher codes. App states that vouchers belong to someone else!!
So annoying. This is the only app I have to sign in every time it updates. Facebook is fine, ORG151 is fine. YouTube is fine. EVERYTHING IS FINE EXCEPT ORG154. You get to the till and the app won’t work cos you’re not signed in. There’s a queue behind. You can’t stand there signing in with your email address, password, Face ID and the 6th, 14th and 15th digits of your Clubcard can you? Sort it out please ORG154.
This app constantly refuses to recognise my club card info, despite the fact that its all the same info i use for the ORG154 pay+ app. Total waste of time downloading it as it doesn’t allow me to login due to this.
I cannot download the app again. It shows in the cloud. I have an iphone 8 plus
Now unable to redeem vouchers via app. Redirects to website.
The app is very temperamental and can get very annoying. The choice of items is also limited but I enjoy shopping with ORG49. I would also like them to change the favourites list back to the way it was before. It was easier when you didn’t have to scroll through everything to find one department
The app works great, much easier than looking for a card. The only negative comment would be more about the Clubcard points themselves. If you reward loyal customers, they will stay loyal. I get more for my money at ORG93!
Easy to use and you get vouchers very quickly
So many bugs. If you run out of time you have to start all over as you can’t just book another delivery slot. The search is terrible, comes up with very few items. I still don’t know how to use my ORG20 points to pay for my shopping after linking my card to my account & reading the useless help section. Needs a lot of improvements
This app is clunky and lacks some key features - such as list/multi search and access to coupons. You have to go through so many pages to check out and if you close the app the checkout process starts again. Also it should be clearer when items are unavailable rather than simply not showing them. Please improve this app!
Great help  Excellent service  Helpful delivery person
Useful! Especially for an unexpected trip/purchase and you don’t always have clubcard and/or vouchers on you. Good visual to help make the most of your points too!
I love the app, but recently whenever I open the app it always tells me I have no network connection (even though I do) and this subsequently means I can’t access any of my vouchers - which is kind of annoying.  I also can’t see who to get in touch with about this. The link on the App Store just directs you to ORG154’s website and not one of the options are to do with App support.
This is a brilliant way to shop no fuss no looking for cards cash or Clubcard this app does it all for you  Just brilliant
The app is good but sometimes it takes 3/4 times to checkout.
I used this app for long time without any problems. Right now I have to login to website to manage my coupons. Very inconvenient.
Easy and quick to use. Vouchers available within 15 minutes. Fab 😊
Slow, FAQ’s never answer what you ask & it doesn’t work on wi-fi! Every time we order we have to switch to 4G otherwise it throws us back to update page.
Absolutely love this ORG49 app, it saves me hours of time every week. I’ve been using it for over a year now and never had a bad experience.
Bit slow loading pages but love the favourites list. Can choose quickly when in a hurry.
So easy to set up and easy to order the cards, would definitely recommend
Pretty good , varied , detailed , helpful . Easy to use , clear and understandable
Easy to use. Very helpful
You have to press checkout a zillion times and wait ages and you still can’t checkout.
Easy way to shop for those who are pushed for time or those with mobility issues, sometimes the ‘ substitute ‘ items seem a bit of a strange choice but altogether a much easier experience shopping online with ORG49 than some other big retailers
This will not open on my iPhone X despite being updated. I have wasted a lot of time in the store trying to get it to work. I am amazed so many other people are satisfied wit this app.
Refuses to take valid vouchers which is a tad annoying!
It would be good to have recipes that you could click “add ingredients” from the recipe cards in store
Almost every time I try to use the app, I have to reinsert my username and password which is then classified as incorrect! A few hours later I try again and it works and then when I go to add more shopping it crashes again! This never used to happen, it’s so frustrating. Will now move to another supermarket app which doesn’t crash!
Awful app. Unable to check out. Complete waste of time.
In 1.4.0 they said they made a fix as in a lot of ORG108 stores there is no data connection.   But this seems to have gone since the last update.
Love this app!! Easy to use and it’s so easy to add on forgotten items with minimum fuss!
Constantly freezes. Often won’t check out.
I have the odd issue of app freezing but generally it’s good. I find navigating around easy and like the addition ‘save’ functions and prompts based on my previous purchase history. The only issue I have is the sell by dates that arrive, it’s clear the pickets select the earliest expiration date to the point that several meals would need to be eaten all in the next day to avoid expiring. Got so bad at one stage I stopped using the app and went in store. I guess that this will be store related but clear best picking practice is not best consumer expectation.
Not a shop goes by where I don’t encounter a problem with this app. It is forever freezing to the point I have to close it down and pray it has saved the shop I have been doing for the past half hour. It stops when I try and add items to my basket, and has problems when trying to process a payment, and then forces me to the website to attempted complete the transaction. Not really an enjoyable or stress free way to shop!!
Poor app, constantly either not working randomly or takes ages to load, then times out. Seems a bit archaic in this day and age for such a big brand!
Generally good but tends to crash when filters are applied to searches. Also, would like a ‘lowest price by weight’ filter on the search, not just ‘price low to high’
At least this site works. Registered and made my first order without any problems. For some reason I couldn’t get ORG36 to function at all, couldn’t even register! The two stores have very similar products anyway. Dropped a star due to the tiny phone size. Not formulated for iPad at all, which is daft.
Good value for money shopping with ORG49, fair competitive prices , usually good subs , never had problems with lateness ,once a van broke down and they offered me money off my next shop can’t say fairer than that ! Used ORG49 online now for 3 years ! Couldn’t even think about taking my 3 young children to a store to do a weekly shop these days - online is a saviour !
From the food to the delivery to the service everything about ORG108 speaks quality.All wrapped up in competitive prices and great customer care! Perfect.
Keeps losing my orders and not checking out. Giving me high blood pressure!
I like that you can in between ordering and answer a call and return & it logs you back in automatically.....easy app to use
Finally have an app to scan instead of having to carry card. Took card out of my wallet as wont need it any more. Next trip to local ORG136’s  the bar code in the app wouldn’t scan no matter what I did. So now lost some points and might as well delete the app. Nice work!
Not a great experience. Very faffy to use and won’t recognise my coupon codes - which are required to be input manually like it’s still 1999, not 2019 - PLEASE include a barcode scanner in the app ASAP!!
What’s the point of having an online home delivery service when the app refuses to allow you to book a slot?
——- 2019 ——- Still pointless. And still no card in Apple Wallet, meaning you need to log in to your phone, open the app, wait, then click the Card tab.   ——- 2016 ——- App doesn’t show me a card I can scan in store, neither does it allow me to add my card to the iPhone wallet. Utterly pointless.   Looks nice, but who on earth wants to scroll through dozens of offers to find the shop/partner you are looking for?   The old interface showed logos for each partner, which then showed the more details when you click, and was therefore a lot quicker to use.   I was in the queue at BP petrol station looking for the BP offer and got fed up in the end, so just closed the app.
Very easy app to use, particularly when multiple contributors/devices being used. Only issue is products I know exist at ORG49 aren’t showing on the app (Creme de Menthe for example).
This app is absolutely useless. On the last 3 occasions I have had to call the online helpdesk as have been unable to check my shopping out.
So having just registered my card via a browser, I downloaded the app - which seems to only let you register but not actually login if you are already registered, so currently a complete waste of time.  Surely a login button is a no-brainer? What a shambles!
There is not much free from food such as ready meals.  They should be separated, milk free and gluten free.  App works great and is easy to use.
I am happy with my iPhone 5, I am able to do all my online banking and a wide range of financial transactions but unfortunately ORG20 have decided to withdraw support for iOS 10.3.4 which is the latest version the phone supports. It  is a pathetic approach, there is no good reason not to support it apart from idleness or the illusion that the  ORG20 account is more important than a bank account.
This app is clearly polished, but it’s evident that it is functionally deficient. Unlike other reward services, ORG20 wants you to use the app to scan your card, presumably so that it can first bombard you with all the other content in the app. When what most users want is just to store their card in Apple Wallet for easy reference when they need to scan it. Based on their Twitter feed responses it is very clear that ORG20 don’t care what their customers want and they seem to be adamant in their policy of not supporting Apple Wallet. Even though the app description in the App Store claims support for Apple Wallet. My advice is to shop with stores and loyalty programmes that put the customer rather than their own business priorities first and centre.
80% of the time the app does not return any results when searching for items, ORG154 app is worlds better!
Loses all your details and requires you to set up a new account  again after every update. Despite being an online user for many years all data gone having used app. No support over weekends (Sunday) - the day people generally have time to use the app. Online help is like BT, you get passed around on the website without actually being able to get a number to talk to someone, rather having to open a new account again to fill out a form. Disappointing effort for 150 years of services ORG136’s.
Is good when it works. Nearly every order placed I have issues with the app.
Good system of getting helpful delivery service with good saving on planet. All items are in stock, always have good use by dates even with the chicken they look for a larger cooking time for same price! Just what I did when I was buying in store! Delivery people are so friendly and helpful always put things into my kitchen! Neve4 late always on time! Se4vice is e cellant i di appr3ciate the Service ORG136’s provide! Could not be better!
This app looks the part but frequently doesn’t deliver - in a literal sense.  At least 1 in 4 orders fail repeatedly at the checkout stage, or, most annoyingly a message tells you of an ‘unexpected’ error. It isn’t unexpected when it happens that often!
My booking slot timed out and I thought I had lost all my shopping 🛒 however Maria saved the day - great service 😊
For a start, it took a week for me to be able to actually make a ORG20 account without your website and app displaying an error message reading: “Something is wrong with that card number.”  When I finally manage to create an account and try sign in using “I already have a ORG20 card” feature on your app, I am sent through an endless loop of entering my card number and email before being told “You already have a ORG20 account, please sign in.” When I attempt to “sign in” I am just sent through the same process of entering my card number and email address when once again I am brought to the “You already have ORG20 card, please sign in” page. I have spoken to my local ORG136’s and they have told me that the card is collecting points. Thanks to your horribly designed app and website I can’t keep track of these points.
Don’t know why I keep trying to order via the app! Every time I have issues. Either can’t add items or cant checkout. Taken over an hour to add the items and finally checkout.
Tried to checkout numerous times,couldn’t add items to basket or change slot I booked.Items disappeared from shopping trolley then added extra items jumped from 2 items to 31 items.Will not use again.
Became pointless as in order to use I need to change password to something the app requires and too much hassle already with smart shop app.
Often find items are out of stock at check out, yet it’s unlikely that my local ORG49 which is huge,is actually out of stock of them. Items just get removed at checkout and so no substitutes are offered. If you go back into the order, any out of stock items will be removed rather than getting a substitute. App is often slow to reload page which can be frustrating. Other than that enjoy the flexibility to change the order and also lower minimum order for click & collect.
An improvement on the old app being able to save offers and instantly loading them to the card thus doing away with the coupons. If only the digi barcode would scan at the till.
I updated from the old app that worked well. This new update is supposed to be the follow up app but requires re-registration.  The trouble is that it cannot complete the registration process, even after entering my details and creating a new compatible password. Tried many times and even phoned the support team. All they could do was to send me a link to change my password online. Even that did not work and the support team were unable to help. I now have an app that does not work!!! I told the support team to email me when they have managed to rectify the problem. A day later no email!   RUBBISH APP AND SERVICE!!!!
Times out continually, especially when you are making changes to an order. Search facility is poor - can’t even find items like “mint sauce” you have to browse manually.
Despite helpful customer service, the waste of a day waiting for a confirmed order placed after several attempts due to app glitches is simply appalling
Bought more than usual today as I thought I would get double points. But NO. Now informed I was supposed to load an app shan’t bother if ORG136’s don’t keep the suggestions of bonus and then make excuses for not giving them
It’s an app that gets what you want but have to be patient as you often get kick out or the app freezes
This is without doubt the worst app of all of the grocery app! It has no quick update to add items as you go... lags and you have to go through the whole routine each time you add an item! Love ORG136’s food but have to say you could learn a thing or 2 from the ORG23’s app!! Puts me off buying from ORG136’s online, which is a shame! Awful experience.
Promptly deleted. Just use stocard.
I found this app really easy to use with no problems. Interestingly much better on my iPhone than when I’ve previously used my kindle fire. On that tablet it often stalled and gradually slowed down. Much easier now on my phone.
I have been using a ORG20 Card for years and thought the App looked like a good idea.  I downloaded it and then tried to scan my card. When that showed up as a problem I entered the number manually but that didn’t work either. I tried the helpline but after waiting 20 minutes for someone to pick up I gave up. Get your act together ORG20!
I have been with you for a while now, and for some reason I ended up with two accounts! I thought we had sorted that out but now you want to change my password which I can’t remember.!   Dates are essential in as much as I’m left with things that are out. Of date the  next day?  I’m going to phone you later on to sort this out. I still want to use the same account to pay for mygoods, please leave it as it is until the expiration on September this year  I will be out until about 4 pm.
I noticed this a few months ago, when ORG49 give you a chance to send feedback about the app, I included it on there but nothing’s been changed. This is why I’m leaving this review- hopefully something will be done about it.   Whenever trying to search for something, it keeps popping up  “Whoops the operation couldn’t be completed (services.HTTPerror error 0.) “  That’s the exact error message. Hopefully you can fix this as not only is this annoying, it means I have to keep trying to type the search term, and then eventually when I press enter, it’ll search for the item. There will be people who won’t know they can still search if they persevere.   I’ve also done the usual uninstall and reinstall, and updated the app before then- it’s definitely a glitch your end.
Updated and now no longer works. Never fail to be amazed at companies “updating” apps which then no longer work. How do they pass QA??
Continuing problem unable to amend order and check out
Shop with ORG154 instead.
Forced me to re-enter card details, my address (which you have already?!) and scan card doesn’t work.
Mostly very good but sometimes it sticks and freezes but generally very easy to use
Yet another update and yet again it fails.  Errors errors errors.   This app empties my basket, then emails to say order is updated.  Freezes on the payment screen Doesn’t load my list when it has updated my changes. Plus tells me I have no slot booked Feedback is sent when requested when they do updates
This isn’t anything to do with the new app .. I have had this problem since 2017 , that was the last time I could redeem my points myself to spend on ORG136’s online groceries when it was the old system of having voucher codes emailed to you , since that I have had to call them to redeem my points. I have made loads of phone calls asking for help as I cannot get my ORG20 card to link to ORG136’s card to spend , funnily enough I can save points ok . I keep getting the same message there is a technical issue please try later and I have for two years to no avail. The last phone call three weeks ago,I was promised technical would email me within 14 days but no they haven’t . I’m at a total loss because I keep ringing them and passed around to different people and no one can sort the problem out ! A very frustrated long time customer
I do all my food shopping using this app, never had any trouble and it’s so easy to use. Much easier than going to the store and you can keep a check on what your spending! I would recommend this to my family and friends and have set my mum up on it. No more waiting in queues, fighting to get down aisles, packing bags and bags of shopping!! Do it all with a cup of tea and have it delivered at a time convenient to you!
How in 2019 they expect people to carry a stupid little plastic card around with them as still you can’t use ORG20 electronically. In what should I put this card exactly?  I honestly wouldn’t be  surprised if they start giving you little stamps to lick and stick on to a collector card and redeem for a jar of honey.  Surely it can’t be that hard to add it to apple wallet? Or at least a QR code within the app? And why does the app log itself out, ask you to input the card number, that you obviously don’t have as its at home sat in a draw next to a Nokia 6210 that you also haven’t used since 1998, then when you find it, reset your passcode on the website and the app decides it’s actually remembered you are logged in, and the fact you’ve changed your password is irrelevant 🤦‍♂️
Where is the bar code so we can use phone at till ?
App rarely works properly!
Very poor, always crashing
Battling to view weekly offers
Since being ill ORG49 home delivery has been a life line for me.  Everything works well and is delivered right into my kitchen.  Everything I have had has been good and the people who pick pack and deliver are excellent.  Thank you all.
This app should allow you to go cardless, either with a scannable we code or to add the card into apple wallet. Instead this app does neither. I appreciate that ORG20 are now stating they are working towards this goal, but this after years of people requesting it. Quite frankly there is no excuse at all for a large loyalty scheme like ORG20 to be so behind. As things stand you need a plastic card and paper vouchers to redeem offers. It’s like being back in the 20th century. All this app does that is useful is give you your balance and last transactions. Really disappointing. I really think that the people who run ORG20 are completely disconnected from what people actually want from a loyalty card scheme.
What is the point if you cannot scan this, as you can with the ORG113 card?  Waste of time.
Could do with a barcode or QR code like ORG154 for the card so this can be scanned at the till.
The app is nice and easy to use, quick to go through and find what you want and get your favourites.  However 9 times out of 10 it simply times out on checkout and won’t actually complete the order making it essentially pointless to use the app. Shame, without that it would be 5*
Every week I have problems with the app crashing, not responding or just general slowness. Half way through my shop tonight and giving up. Please sort this out, it’s painful.
I’ve been going round for 15mins trying to remove something from my basket that apparently isn’t available. All you can do is accept their replacement (which i don’t want). I’ve given up and gone back to ORG36
Just recently, when going from one screen to the next, the “loading circle” in the centre just keeps whirling, and then it goes and no change to the screen. At least a couple of attempts necessary each time.
I thought I would download this app so that I could de clutter my wallet of my ORG20 card. WRONG! You can’t use this app to swipe your ORG20 card. In this day and age why develop an app and leave this function off. Shocking!
Dear developers, please fix check out errors, “there are errors in check out API, check out needs to be executed successfully before executing this api” or it throws error that i have insufficient funds even though I have balance on my ORG131.
No dramas downloaded the app linked the card on eBay all the cards delivered very quickly does what it says on the side of the tin.says Ebay points will take a month or so hey ho all good thanks
Whenever I use this app it always has a problem with something. Never is it completely smooth and seamless. It’s a shame.
Hi I’m weekly on line shopper find the app slower sometimes otherwise no other issues
At the moment one star is too much, it used to be good until the whizz kids got at it and broke it. So be careful when checking out it may freeze.
Excellent reward system
Keeps crashing and slow to load items.
You cannot use the app to scan at the til like you can with nearly every other loyalty card so wondering why it needs to be taking up storage space on my phone either that or will be looking for somewhere other than Esso to fill up
Took my time enjoying selecting my first grocery order, got to checkout and hey presto, there is an error at the other end! But not to worry, you’re working on it!!!! Wont be using this again
Painfully slow and v poor user experience, I won’t bother using it again
App is easy to use but still contains a few bugs.
The app is good and does what it's meant to do..but why does it crash and keep logging me out so often? That hug needs fixing.
Speed of the app is just too slow loading screens all the time. And punch to zoom is needed but pointless on this. Try to copy ORG36.
I can’t even type on the login or password. Awful app
Have been trying to download for 2 weeks. Was promised a return phone call a week ago to no avail.
The app is so easy to use. I rarely have any issues on iOS. I love how everything saves to your favourites, it makes it so quick for the next time you shop! Delivery slots can be expensive depending on the slot you choose, the drivers are great usually and I find the tracking is generally quite accurate!! I find ORG49 so much cheaper than other supermarkets so the fact that the app is so user friendly is a bonus!!!
Good but painstakingly slow at times to the point where its unusable and you have to give up and try later.
It saves favourites. You can re re-order previous orders and amend up to midnight the night before. Used it for years now. Always forget something when I visit the store but the App gives reminders. Substitutes are optional. Can’t really fault it.
When doing order is doesn’t add you extra points on your final bill when order items that have bonus points
Got a voucher for money off first order so thought we’d give it a try instead of a normal ORG71.  This app is so staggeringly bad in comparison it’s hard to believe it comes from a company as big as ORG16.  Registration took 4 attempts having to re-enter all details every time. Trolley contents would disappear having to force exit the app for it to reappear. The add button will fire if you go anywhere near it when you’re scrolling adding all kinds of random stuff to your cart.
Easy to use, never a problem fully recommended
Since updating it won’t accept my ORG20 card and says I have to phone them to sort it out.
Great app- would be 5* if they added functionality for Apple wallet like all other store cards!
I have given this score as when trying to shop it keeps freezing. It takes ages to do my shopping. A lot of items I wanted were sold out.
This app would be so much better if it had an Apple wallet pass.
The app itself is good but always gets stuck on payment verification which means I can only use it to load my trolley and then have to go to the website to check out.
So frustrating! You can no longer sort favourites by category, so the whole list in jumbled up!  So hard to shop that way! Compare with ORG154 favourites, all grouped by category, SO much easier that way.  Puts me off using ORG136’s
The app can be temperamental but usually works after opening and closing it a few times. I love that it keeps your groceries in the basket even if you have been distracted for a few hours while trying to do your online order. Would recommend downloading it! Well done ORG49!
The app doesn’t now allow you to sort favourites by category, the obvious method for most people.  Please fix.  The product search is also less capable than it needs to be (have you heard of ORG57?).  Please stop adding products to favourites after one purchase - twice in quick succession should the bare minimum or allow us to choose to add items ourselves. Finally, please allow us to turn off the “before you go” suggestions at the end - they are so far from the stuff you should know that I buy, it’s embarrassing (for you) and a waste of time (for me).
Favourites, substitutes, coupons, booking deliveries, amending, perfect
Compared to the useful but simple features that ORG36 has this is not an app that had what you need to shop efficiently. You can't add to your order with one click, you have to open the order and check out again - at least six clicks to add one single item. If you have things in your cart you can't add them to your order, you have to open the order and pick them all over over again. No shipping lists. If an order was canceled they delete it, so that's no way to know what was in there. And it goes on. :( It's really a shame.
So glad the ORG20 app is finally of use and you can use it to collect points via an e-card instead of needing the old fashioned physical card.  So annoyed by the notification bubble that cannot be removed though! Have looked on every screen in the app, logged and and back in, updated the app, reset my phone...still it says there is something new to see/do and it does not exist. If there isn’t a new update soon that clears it I’ll be deleting the app, it’s that annoying.
Received vouchers from the ORG20 card I have held for many years (sent in the post to my address). Went to use them but discovered I didn’t have my ORG20 card with me so unable to use them. Thought, I’ll see if there is an app that way I will always have the details in case I don’t have my card.  Tried three times to enter the multitude of questions only to be told there is a problem with my mobile number and suggested I call.... wasting my life on rubbish apps. Easy answer avoid ORG136’s as I have done... Perhaps that’s why I received some vouchers. Back to ORG154.
At least test your app before releasing it into the marketplace. It doesn’t matter what ‘deals’ you have available if I can’t even login to see them. I have no such problem with any other loyalty card programmes app.
Why role out a new app (that replaces the old app) that doesn’t work?
Brilliant app, brilliant service !!
No good did a shop now everything gone saying locked out guess Ile go somewhere else
I’m unable to remove the ‘1’ notification alert on the app, there is nothing I can find to read or clear, it’s so frustrating. Please put out a fix!
Makes grocery shopping online so much easier. Only reason I didn’t give 5 stars is because I think the process for making changes to your order could be more simple for the user, such as another well known grocery shopping app that I use alternately.
I’m not happy with new app. It’s difficult to find and it took ages to find anything
Notification count of 1 which cannot be removed whatever you try. I used to rate ORG20 but it’s now completely useless.
Absolute waste of time doesn’t recognise card number
Long time regular ORG136’s customer and use this app once or twice a week. Fed up with the app crashing or trolley emptying by itself, just happened again today. Will be going elsewhere unless fixed.
I have said this before.  I know it does not affect everyone but older people with poor eyesight find the items on the page difficult to see.  6 in a row seems to be too many and I have my eyes checked regularly.  Other than that I am satisfied.
Keeps bugging out every time I use it nothing like the ORG49 app can’t delete products keeps re adding
Doesn't work anymore since they attempted to redo the app.
Poor range of offers, more of a promotion site for other retailers, logs off regularly, a much poorer version than the previous ones. Sadly, the ORG136’s brand seems to be heading this way...
The app is slow and always crashes. I never get a full order, yet when I visit the shop the products are in stock! Delivery people are always polite and helpful though
This app is next to useless - why can’t we use it to scan our bar code like the ORG154 or ORG23 apps?  Or even integrate in to the wallet app? Basic functionality is missing.
Better app than before but shame about the absence of Apple Wallet support - at least from what I could see...
App has been needed for quite a long time, good to see its finally here tho and is still say to use. It juts needs a function so o can add the card to my wallet to be perfect.
My other grumble is having to click through 2 screens of have you considered and did you forget when checking out.
App crashes during shopping. Currently app not showing hardly ANY fresh foods - no fresh carrots, onions, garlic, mushrooms etc etc. Loads of products and food types are missing right now. Hopefully just a system they can fix on their side
Won’t allow me to login, once I’ve entered my card number it just says to login. Clearly on the right part, this is just ridiculous.
Is there any change you will be able to had your ORG20 card to iPhone wallet. It’s a real pain having to open ORG20 app to scan then go back to open your iPhone wallet to use Apple Pay. Move with the times ORG136’s
There are a few issues with this app, for example; it randomly shuts down the app, it doesn’t remember information about your login, it crashes occasionally and it always has issues with logging in and putting items in the trolley.
No excuses after so much time why this option hasn’t been added, especially after such a major overhaul
2 stars for now because it has a notification badge on the icon and it won’t go away. Otherwise an improvement on the old app.
Entered number and password both of which are fine on the website but this app says one or the other are wrong and change password. Not worth the bother DELETED
Very poor I have tried all options to sort this and phone call e mails and live chats later my app is still not working on my I phone 😡😡😡😡😡 after weeks and weeks of trying This is still not working we now into Dec 😡😡😡😡
Since the last update it has become buggy. Slow to respond when using it. Pressing home, saved or card not responding all card does not always respond. My points and activity now don’t show up...
Great to see Apple Wallet support has now been added. Overall very good!
I just want to point out the error in your ad. The verb ‘to be’ in the English language, in common with many other languages, is different between singular and plural e.g. There is and there are. The use of the apostrophe in there’s indicates the singular. The plural would be, there’re. Check your ad.,
It’s a great app but could be better if it was available for Apple wallet. Thank you
The App keeps refreshing while I’m trying to use it. Which can be very annoying.
Logging in, it won’t scan the barcode on the back of my card. It then says ‘welcome back and asks for my password’ even though this is my first time with the app and I’ve not seta password. If I tap ‘reset password’ it suggests a gmail address that doesn’t exist so I can’t answer the reset email sent to me.
The layout of this App is very poor, I’m not It sure why you would have such a poor layout, when you have to go and look for your points activity it’s nuts. Since having this New App the offers from ORG136’s have also been very poor and I can’t remember the last time I had any Bonus points or offers or realistic points offers. So ORG136’s no wonder you will lose more market share this Christmas, ORG154 and ORG108 seem to be more interested in my Buisness shame as I’ve always had a soft spot for you.
Hi Guys,  Nice update guys! Please can you allow customers to easily access their ORG20 cards via Apple Wallet to scan at the tills or self-service also would be worth add ORG159 support seems to be the only omission?  Kindest Regards
I keep trying to change my delivery address, however the app simply closes down. The app doesn’t represent what is sold in store. Very limited gluten free, yet, in store, plenty more choice! The app has serious issues.
No way to redeem points. Impossible. Back up other user comments entirely. Waste of time and money, taunting to show you a balance you will never decode how to claim.
When ordering on line click & Collect Items are out of stock but are available in store
You can now scan your ORG20 card straight from the app which is really useful. Yes this is only available in ORG136’s at the moment but it’s a start. HOWEVER I would like to be able to add my card to my Apple Pay wallet for easy access, just like I can with my ORG8.
The customer service for the App. Is far from satisfactory. Would I recommend this App. Well my reply is to be seen if I ever get a person who understands me and the problem. It like conversing with a brick wall. I am sorry to say.  Customer Reference:- 190611-000871
I’m only using online shopping because needs must until I’m mobile again.... so far I’ve been pleased with both delivery and click and collect but my only  criticism is that some products available in store are not available online - when items are picked from your local store why can’t all products be available?
What’s the point if the app won’t scan?
Re “It might be our last update of 2019 but we’ve got big things planned for next year” ...  What - like making it work again?  Because it certainly doesn’t work after the last update.  Useless.
The app updated at the end of 2019 and hasn’t worked since! I’ve tried deleting and reinstalling but I just get the same result. I’ve tried to get assistance, but am getting nowhere. If you read these reviews ORG20 people, please help!
This app says it supports wallet but I cannot find anywhere to add my ORG20 card to my wallet. This would make the app a five star app from me, right now it is mildly irritating to open the app, scan my card then open my wallet and pay.
Definitely found it a lot easier searching for the specific items I wanted rather than using the options. First time using it, will probably use again
Since the update of this app it has completely crashed and glitched an unable to get past the ORG20 sign that flashes up which means I could be losing points I could have gained please do a bug fix soon would be very grateful
I save the offer, scan my ORG20 card and buy the products from the offer. The extra 100 points never get added. No pending points on my activity. I contacted ORG20, they want me to wait 28 days but still want me to know the amount of transaction, date and how many bonus points I was supposed to get.   Also, you need to add the feature to add the card to Apple wallet. This app cannot even keep up with ORG154’s few year old app features. Thoroughly disappointed.
Good points: -makes you check back regularly for new offers -can be worthwhile for bonus points and scratch to win. -keeps you logged in so you don’t need to keep putting in passwords.  However: -should be able to be used in apple wallet (like ORG146 etc has). -unclear that weekly offers have to be activated before they can be used but once understood easy to use from then onwards.  Overall: Good app but please just add Apple wallet comparability. Not having apple wallet makes me reluctant to use the app as you then have to unlock your phone and find the app, making it less easily useable.
Been trying to use for weeks but comes up with error message. Eventually Phoned helpline & after resetting password still didn’t work. Was on the phone for 40 minutes and now been advised has been referred to technical team who will email me at some point with resolution but this could take up to 28 days. Not impressed.
Don’t bother. You can’t add ORG20 card to Apple Pay. Waste of time, deleted it straight away.
Just downloaded this app and logged in, whoopee it knew me, that I was asked if I whatevs notification, I said no, the I was taken to a page where it wanted another login to protect my points, the question is WHY?   So I thought I’d ask their online chat as it was being offered, bad idea, I was according info 42nd in a cue!!!  No ORG20 I don’t need an app that wastes my time with pointless demands for over kill logins and endless cues, we get in your shops anyway!
We have just visited Matakana Village & had an awesome  burger at TheTramcar  it was absolutely fresh tasty and just  a great burger put together well 🍔
Handy to use , Very informative what more could you want.
ORG20 app doesn’t work on either iPhone or ipad 8. This has got worse since ORG16 took over ORG20. Their software is poor and untested. Customers as usual at ORG16 take a very poor 10th place. Need some decent management both in store and on line. Fed up
Keeps on crashing when the app is opened.
Find your website easy to get round to do my shop, far easier than that of your main competitor. Thank you
App doesn’t work. Permanent message of “oops something went wrong...it’s us, not you.  “ phoned them 4 weeks ago, still not sorted. Waste of time.
App was working fine until Xmas, now it won’t load. Tried deleting it and reinstalling it on my iPhone 6 but that’s even worse. So now, no ORG20 specials when I shop at ORG136’s. What’s gone wrong?
Top App...
Look just please sort it out ORG49!! The other comments say it all. No need to even repeat what they say.
Reward nights don’t track accurately.
The app is slow to update well it was now all I get is a white screen with the logo for ten seconds then it crashes but when it works it is ok nothing exciting 😀
Not sure if linked to last upgrade but App keeps crashing on launch and not able to access my card or my weekly bonus point allowance for certain product... it’s Christmas sort it out, please !!!!
So disappointed with the latest update. My app has now stopped loading and was working fine before.
Previous version worked well. After latest update app kept freezing. Deleted and downloaded again but now crashes in opening. Using IOS12.4.3 on iPhone 6.
it’s great and simple to use, however, i do not like that when i minimise the app, it does not re-open on the tab that i was just looking at. instead it refreshes the entire app which is super annoying.
Fast, easy to book
The website is very user friendly. The app is slow to respond and easy to make an error.
This is a great app with lots of great information! Organized very well
It has to be constantly closed to do even a basic shop, keeps clearing and refreshing the screen and loses items. Even the feedback button doesn’t send!
Well built,  great sushi bar on the east cape road north of San Jose del Cabo. Don’t let the few miles of tough road discourage you it is worth the trip.
It ’s rotten, the screen has been stuck after updating, I ca n’t see the detailed information of the reservation! Paying at the store, people were swiped by the hotel card on the way. Apparently only one room was booked, but the hotel received 5 orders, and even 5 pens were swiped by mistake, but no authentication was required! Super bird!
It’s a good app to do your shopping and you can amend your order  I like the so much because it saves me time
I don’t know where to begin. We’ve this this app all over the United States and rely on the reviews for places to stay and places to eat. Use this App for great experiences
No map? Lame.
Absolutely love this app!
It’s my favourite supermarket app, sometimes it chucks me out but luckily enough all my items are still in the basket!! I like the lay out it’s so much easier to use than others.
Lovely and very welcoming location. Food and wine from producer to consumer reportedly L. In any case, good quality. Sins: we waited a long time: first of all, to simply receive the bread on the table (if we hadn't asked for it, it wouldn't have arrived). Equally long wait between appetizer and first course, of which a little scarce quantity (perhaps because receptions are also taking place). Let's say that you undergo the classic culture that if you are a friend and / or relative you receive more attention, despite the staff being polite and welcoming. Council nn go there when receptions are in progress. For the rest, a beautiful day out of town but nothing exceptional!
I find the application very useful using I go out to find some local. Sometimes I don't find it intuitive and to do things you have to search. Eg to make a review you have to find the reviews and then find the command, the first time I didn't understand how to do it.