chattermill/fabsa huggingface dataset:
Many items not properly described or lacking pertinent information. Search engine doesn’t always provides items that can be found in the categories. Search results often contain non relevant items  The free from range at my store is continually being reduced despite there being a market for the goods so having to buy more and more items elsewhere. Prices are not always the same or cheaper than other stores and there’s no valid reason for this Inappropriate substitutions are frequently experienced  Boxes goods come in are dirty and need to be cleaned several times a week.  Poor customer service in general
Well designed.. Easy to use.. Remembers my favs and so much more. 😊
After finding earlier versions temperamental, I’ve only recently started using this app but so far so good! Simple and quick.
“Sorry something went wrong” “Sorry something went wrong” “Sorry something went wrong”
Sometimes the delivery slots won’t load which is very annoying. Otherwise it is very good
Please add auto save. The amount of times I’ve been distracted and then ended up collecting 3 bags of food is frustrating, because I got waylaid and didn’t save.
Am so delighted with your home delivery service as I am an arthritis sufferer and this is so helpful.
Love ORG154 shopping online tried ORG49 but what a mess never again. But will shop in store if cheaper.
Always good and reliable and good delivery 🚚 men
Ordered 5 polo shirts, same shirt different colours. Second time I order stuff from them, second time happy and for sure will order again.
And get Alexa compatible like other supermarkets! Other than that, no criticisms at all!
Very fast despite the conditions we are going through.
Tapped in Australian red wine & came up with none found & a suggestion list of mixed white & red wines. Similar experience with other products. Very poor app unless you just want to order same things
It’s reliable and makes food shopping pretty easy. However I would really appreciate it if they built filters to show food that is produced in the UK, is seasonal etc. It’s really hard to make conscious choices as the information isn’t available.
Receive order and wear pants that fit well and nicely. Yes for a few hours I saw he had a crack near the bag and called ORG61 customer service. It could be processed through the store. In the store she said unkindly I could get another or something else for that price and not get my money back. While at the next you also saw the mega bad finish and I assume if something is broken within 1 day, I can get my money back? Never experienced anything like this and they were completely not open to the fact that I should get my money back.
Love the app very easy to use
As I said, best thing is not having to check out all over again when modifying your order. Also hasn’t crashed for no reason unlike the ORG136’s app which crashes all the time.
Super fast, efficient customer support
Love the ORG154 home delivery app !! It’s easy to use great you can refer to your favourite items....click away and it’s done !!! Fab when you can’t drive or work long hours ....
Super quality clothing
I only use home delivery as I don’t have the time nor the desire to go to the shop. I have heard about the refillable option being trialed but have not yet been noified of future possibility by ORG154. In the future this option along with ethical plastic use and recycling would heavily influence my desicion of who to shop with. Currently I have been notified that ORG154 are one of the lowest, therefore I would move to the current Ethical plastic practice leader, ‘Iceland’, if they delivered to my post code.
Easy to browse but would like it to either remember my card in full so I do t have to keep entering my 3 digit code or setup Apple pay.
It has arrived as and what I have ordered in good condition. I do not give it 5 stars because in this situation, even if more plastics are produced, it is better if the package was plastic because it is easier to disinfect.
Good but can’t make lists :-(
Can’t find hardly any items - annoying
Please make it easier to remove things from favourites. It can’t be done from the app and the website favourites list is temperamental. It would also be nice to see favourites first when I search, like the ORG36 app does.
Should have Apple Pay support by now
So fed up with so many of my favourites either unavailable or no longer available.  Thinking of changing supermarkets.
It arrived very fast, and the pieces are perfect, I highly recommend it!
The only thing I find annoying with the app is that u have to spell everything correctly for it to find what you’re looking for. And sometimes even then it doesn’t fine it. Instance today I clicked on sterilised milk. It came up with skimmed and full fat options but not the semi skimmed. I had to put in makers name to bring up all three options. That I find crazy! 🥴🙄
I use click and collect most days as I run a very busy catering business.. I check out my stock at night , place my order and fire through the drive through in the morning then go to work to prep my daily ingredients hence I serve my customers with the freshest of foods.. Thanks ORG154 😊
Great app, easy to use, helps with offers, stores basket and tells you everything you need to know
Best for value at great prices. Rare to get a substitution as I normally did with another well known supermarket. Clubcard points as well is a bonus.
So easy to use. Super quick - can do an entire shop while I have a cuppa. Really convenient compared to website.
Excellent service, fast and accurate. The garments are perfect and well made. The sizes are perfect and dress perfectly. All very beautiful! Very satisfied.
Excellent delivery times and attention to the customer .. well I made a wrong size but I will return it to the store. satisfied
The app is so easy to use, we always use the delivery service. They are friendly drivers, always willing to help.
Best thing I done especially when I became a single parent total lifesaver! X
Super quality ❤️😍❤️
I was very happy with the black berbudas with the chain I ordered..I arrived immediately ... Good quality and price.
The guy who works on click and collect is so friendly and helpful. Really makes my day
I love this app but unfortunately accessibility for Voiceover users has been broken again with this update. After selecting the Browse tab all the categories and sub categories appear as unlabelled buttons. Please fix ASAP.
Hides behind the guise of a legitimate company but is poorly secured and offers almost no seller protection. They allow bull sellers and pass on legit ones too.
Brilliant service. Delivery man so sweet.
The app is good but could be improved in a few ways:  • The main way is to give an estimated time of delivery on the day of delivery like the one which comes up when you log in online. • Another way is to do what ORG49 does and warn you in advance if an item is off saled and not going to be in your shopping on the day it is picked. This would help to know in advance if a sub is acceptable or needs turning away.  • Also for people with dietary requirements or who have specified an allergy it would be good if we didn’t get ‘you could try this’ style pop ups for items which are unsuitable. Ie if I’m looking for vegan cheese and it’s out of stock don’t say ‘try *insert dairy here*’.
ORG154 have never let me down. Friendly reliable service whatever the weather.
So frustrating to not be able to order when on a train / bus - why do we need Wi-fi and can’t just use 3G or 4G?
I use all the major supermarkets for deliveries and use their apps when possible. This is the easiest
As a regular shopper, I am used to the way the app works. Some things are best left how they were.   I use the search function all the time, but ORG154 have removed the (x) function to delete the whole text so you have to backspace the text manually, this adds so much time shopping online!  Sort it out ORG154
I always find the app convenient and easy to use. I how it already populates my usual purchases. The delivery drivers always show up on time and are friendly, even though they have to bring the shopping to the 3rd floor.
Very good article just the delay during the delivery which is lacking hope that it is arranged in this deconfinement.
I discovered my package outside the door, without the delivery man notifying me while I was there. It was all torn to one side and open. Nothing was missing but I find that it is not normal and especially not reassuring knowing that we do not know who did what and who touched what in this package.
Like using the app but it could be improved. Adding the option to link coupons on the payment screen without having to copy and paste the code would save time.
Great quality food and great service! The staff are lovely in the store and the delivery crew are always polite and helpful!  I love going into ORG154 and buying online is super easy too! Thanks X  Everything great but I’d also love to have numbered isles like an actual ORG154 Store as I can’t always remember to search for everything I might want... thanks
Can somebody tell me why ORG154 no longer offer counter products (eg cooked meats) via the shopping app?
Always says network problems I’ve used it twice but tried to use it for months
Received within reasonable time due to containment, products as described
I always use the home delivery service or the click and collect service as my disability stops me from pushing a trolley, I can always take my time and I never feel rushed! Thank you ORG154!
It arrived quickly and everything was in order. THX
This would have been 5 stars if the app remembered your substitution settings. It’s a pain to have to enter them EVERY. SINGLE. TIME. despite regularly using the app and repeatedly ordering the same things. Other than that, it seems to work well.
Excellent service just wish there was more delivery times available as they go so quick.
Easy to follow, allows for any number of changes to the order. Can’t fault it.
Еverything fits perfectly, as in the picture:))
I received the shredded package at the front, someone opened it to see it, there was nothing missing but it is not reassuring and especially not normal!
Love it , can shop without the kids looking overdo  my shoulder asking for things. Also can add to my list while out and abou
The app itself is good but unfortunately it keeps saying “oops something went wrong” and you have to click at least 5 time before it loads the page. 🙁
Not working on jailbroken Phone 5c running iOS 10.3.3. Crashes on start.
Very annoyed at the customer service I am receiving in regards to my missing order! The customer service operators continue to send me ‘copy and paste’ generic answers rather than assisting me with my claim. There should be a number to call so I can get this sorted in on the spot.
All very good, really happy with ORG154 and their staff/drivers
Customer service at ORG171 is incredibly poor! There have misplaced my order and checked it of as delivered even thought the tracking confirms the order was returned back to them! Nobody is replying and it’s extensively infuriating! I’ve been trying to get help for about 2 weeks now. Wish I read this before placing orders.
Rubbish! Can’t change from click and collect to delivery so have to cancel and start over. If an item unavailable and it suggests an alternative then it says item will be removed but it doesn’t and I end up getting both and being charged for both. Awful since this update and avoid using as it is not at all user friendly
I have been using this app for some time now and it has improved from when I first swapped over from shopping through the website. When I first used the app it usually crashed at the payment window. I found this extremely annoying as it required signing in again. This bug seems to have been sorted and I can now shop from signing in to signing out without any problems. So well done there. The whole shop is easy with the favourites listed and if you don’t require any other goods not on your list the whole shop can be done and dusted in a very short time. There is now a wider choice in the non food department, gift wrap, stationery, postage stamps etc another good thing. My only niggle is when you try to remove an item that’s no longer available it shows you’ve removed it but it is still on your list, hence 4 stars.
Everything is fine as long as everything is fine ... after 6 years of purchasing with the same address something went wrong, according to a courier the address would not be correct, the word "via" is missing .... booo with the revision of the address: ORG92 call center is not able to solve the problem, I called over and over again until the order was canceled .... whoever is on the other side of the phone only searches to reassure you by sometimes inventing things like dates and ways of carrying them out. There is no professionalism in the concrete, but that in speaking is good! WORST EXPERIENCE.
Really enjoying my groceries being delivered no  heavy bags to carry brought right to the door  Polite and prompt service. Wish I’d had it delivered  before thank you ORG154.
Perfect, I take a little more time of the dates, but being as we are, the service is still great, thanks to all the ORG61 and mrw team for the work done.
Only downfall is that not all items are available but easy to use
What was life like before you could do your grocery shopping on your phone? Fortunately I don’t recall!!!
App is so much easier than ordering groceries online.
How to raise downloads by 10 times?  service, daily installs can reach 3000+. Ping me at Skype& Whatsapp:+8615282351612 /Facebook:aso888. Every one can get a test promotion for 3 days now!
I ordered it for the first time, shorts and a shortened T-shirt, the courier delivered it on time, with regard to quality, everything is crooked, one leg is shorter than the other, the pocket is sewn incorrectly, it is bristling, the shirt has different arms, the first impression is not very good
Tesco: stop sending all your products that are loose in plastic. I don’t want it!!  I leave notes to not put it in plastic and it is ignored EVERY TIME!!!! You have it in your power to cut back on plastic.  Have you no care for the environment???   I don’t need a leek / courgette / red pepper / apple in a plastic bag, when it is put in a paper bag too!!!!   Go to paper or else stop the plastic.
Have used ORG154’s shopping online for a fews, so simple to use. Saves your favourites items for quick viewing. You can save shopping during the week and return up until the night before to add items or change items- shopping made simple.
Oh god The torture The screeching Pleading for rest and help The questioning my own sanity Because the bloody app keeps redirecting me back to the start of the payment process when I try to amend address and wipes all the new card info I put in too... ORG154 UX designers please have a word with yourselves over this
So easy to use, and perfectly responsive to selections. The speed of updating the basket makes for a very enjoyable shop!
Well put together, flexible and clear.
Beautiful items, but pay attention to the size (a jacket in M fit me while another in S was a bit too big ...)
Everything you buy gets added to favourites and you can’t remove them on the app. Very frustrating. Can this be fixed?
The app is better as you can search for items and not lose your place in the favourites list, but where has the “rest of shelf” option disappeared to? Bring it back please.
Good app, but a real shame you have to be on Wi-fi to use it or amend an order
The app is very easy to use/navigate great deal that you can filter some sections so makes it even easier to find what you need quickly.
Laid out well, very user friendly but occasionally certain item details won’t load, and also sometimes when filtering browsing categories the wrong items load up. Still simple and practical enough for frequent use!
Best online grocery shopping app out there! So easy to use and rarely has technical difficulties
Drivers are always so lovely, helpful & well mannered. More delivery slots are needed as seem always booked up for a few days ahead. Also use by dates are poor; just one recent example was £5 free range chicken breasts delivered 8pm but had to be eaten by the very next day which is not good enough. Christmas slots became available last night from midnight, I tried for 30 mins at 12.30am but kept saying there was a fault/error. Tried again this morning at 8 am & all slots booked up 4 days before Christmas :(
It would be helpful if customers could review the food offered. Would help with choosing. Also the searching can be a bit off - for example if I search for Ginger bread or Gingerbread it will being up different items.  If I search for Barney bears I get a choice of 1 Barney bear product. If I search for Barney I get all the Barney bear products. The same with fever tree tonic. Search for that and you get some choices. Search for fever tree (with out ‘tonic’) and you get more.  It is a bit annoying!! Especially as all the words are contained in the product title.
The ORG154 app is very frustrating. It randomly adds items to your favourites list and then despite deleting these random items it adds them back ready for your next shop. Even if you delete an item from the list, when you next click to edit, the deleted item will reappear.
The pictures for each Retailer Category and makes my experience much easier as I can easily identify what I want to buy when browsing by department. The newer interface ends up doing the same thing I need it to do, but I do finish an online shop less stressed because the interface feels less cluttered and somehow brighter than the older version. Loving this upgrade each time I use it!
The app is great! Can’t fault it. ORG154 seem to try sneaking some questionable date products in which is a pain
A great way to shop when you have no time! Always correct products delivered
Delivery drivers are all friendly and helpful orders very rarely have substitutions more than happy with ORG154
Can’t search by ‘rest of shelf’. Can’t create lists. Pretty much this app doesn’t let you do anywhere as much as the desktop version. Who shops using a desktop these days?? The search facility is useless. You can search for something obvious and it doesn’t find it. You have to then search other guesses just to find an item, or in one experience, I’ve not been able to order it and then I’ve had to go in store to buy it!!
Scan function also like the missed offers notification
On the whole, this is an exceptionally well designed app. However, when you make changes to an order and click Save Changes, it requires an extra step or more to actually save the changes, which is somewhat counter intuitive. On a couple of occasions when I’ve been quickly amending my order while busy with something else I’ve forgotten the extra steps and as a result not saved the changes to my order. Save Changes should do exactly that without any extra steps to be asked whether I want to purchase anything else. Do that and this app would be close to perfect.
Debated about online shopping for a long time, finally tried it with ORG154 and was very happy with the whole service. Great delivery driver, really personable and knowledgeable.
The app works really well and I’ve never had a problem with. It’s really easy to order my weekly shop by just ticking items on the list of products I have ever bought in the store. It is also very quick and simple to make changes and add products to the order.
ORG154 have the best online ordering app. It allows you time to amend your basket almost till midnight you placed the order. Very convenient and savvy!
What I don’t like about this app is that when you order something and pay for them, a couple of hours before your click and collect they’ll say a certain product is unavailable. ???? Umm, if it’s unavailable why is it on your website then as available? Another thing that I hate is that there are certain items that are always out of stock, etc, orange juice with juicy bits, I find that the OJ is really expensive here so have to go elsewhere where I can find a better deal.  Another thing, yesterday I order food for click and collect, today I get a notification that my order has been cancelled. Okay. I understood why, so I went online and transferred money into my card, and then I put everything back in my trolley ONLY TO FIND OUT MY SLOT I ORIGINALLY BOOKED IS NO LONGER AVAILABLE AND WE REALLY NEEDED FOOD SO I HAD TO PAY AND EXTRA POUND JUST FOR CLICK AND COLLECT!!!! ORG49, if my ordered was cancelled why didn’t you let me keep my slot, or better yet why didn’t you say, your slot will be available till .... But no, I had to spend an EXTRA pound which I normally like to spend when I get food delivered to my house.  And also, why aren’t we getting vouchers and stuff like that so our shopping gets easier? The only time I got a voucher was when I first did my online shopping ever from them and I got a month free. After that I never got another one. Like hello. For your app to keep running you need to give us something that will help us save money. You guys already took away the ORG49 guarantee thingy. What else are you going to take. Honesty ORG49, do better.
Tesco’s groceries app in my opinion is absolutely brilliant simple to use and very stable
Difficult to use coupons now. ORG154 used to make it so that all e-coupons were listed and easy to pop in at the end.  Please bring the online feature back.
Glad to see that ORG154 have finally made the app compatible with the iPhone x and above screen. One thing I can think of that can improve the experience of the app is to have the ability to pay by Apple pay. The normal method is ok but you still have to type the last 3 digits of the card. With apple pay you simply choose what card you would like and then order.
Great app really, my only gripe is that in small window detailing favourites, last order and my usuals. It only shows a handful of those items. Great app otherwise!
I have to say since ORG154 went tech this app has improved 100%
I am Disabled and Housebound and the guys are so good even though parking isn’t thank you I am very grateful
Although you can buy them in store plus the same issue with ORG138 Colombian coffee. I usually have to pop in to the store to buy these items as despite numerous searches you can’t get them on the app since they have modified it. I used to be able to.
Great app was very handy to have
I have shopped online for many years now and also use ORG154. Love all the products/groceries. The delivery drivers are always on time and polite. Great service overall.
My app as not let me update my basket since it’s been updated tried deleted the app and re downloading but still doesn’t work
Love ORG154 love the app always good deals on ur weekly shop flexible delivery brilliant price 😎
The app is much improved. But it still doesn’t have correct info. It will say something is out of stock but if you go straight in to store it is quite often in stock. Quite annoying.
If you like the store the app is good.
App is good, website lags as your basket gets full
Very easy to use. Makes online shopping so much easier. Literally couldn’t be without it.
App is easy to use and navigate around
Really like the new changes
Ok so I have used this app three times now for shopping and my shopping always ends up way way more than the guide price plus they deduct £2 from my card when I first checkout this also is not deducted from my total overall price and every time I end up with a woman phoning me saying the card is declining the payment so I add more money to the bank so they can pay making every shop another £20-30 it’s weird and a con so this is my last shopping online experience with ORG154 but thought I’d write to let others know it’s a rip off go to the store or use ORG49 online way better! Always comes to the price it says in the app no extras and the amount they take off my card at time of check out is only £0.01 and it’s deducted from your total after you shop.
Always good products,and good great delivery service
The app is very fast and efficient, especially if you are a regular shopper and have a set list of “favourites” you can scroll through.
I use ORG154 Home Delivery at least once a week. I always find the delivery drivers very helpful and polite. I only have three comments-  on the app, the meal deals where you choose a combination of 2 or 3 things should have the items in groups as at present you have to scroll through everything to find all the different mains, sides, sweets, etc. When you buy unwrapped fruit such as mangoes, avocados, pineapples the best before dates have been removed. Lastly, if I choose a delivery between 8 and 9pm or onwards and have an item with a use by date of 2 days, surely that day should not be included as it’s unlikely I am going to use that item on the first day as it arrives so late in the evening then the item has only one day before being past by its sell by date.  The convenience of being able to buy my food shopping from in my own home and having it delivered straight to my kitchen table is great. If you have a budget to stick to you know exactly what you’re spending.
Love getting my food delivered! Makes my life so much easier especially now I have a young child. The delivery guys are always so friendly and helpful!
Can’t ORG179 lying in bed with a cuppa doing the weekly shop.... Fast and clear to use, love it!
Shopping is good but your offers are sometimes miss leading for example something might cost £2.ORG176 but if you offer the same item in a different part of the shop It would say cost £1.87 or you can buy 2 for £3.50 so you are charging some one an extra 51 pence by making them think they are getting a saving so in my own opinion you are miss leading and defrauding customers and it sometimes makes me want to leave ORG154’s and go to ORG16 but I don’t drive or I would iv done deliveries a few times but the packing is worse than you and that is a surprise as one time I ordered fresh orange and they had none so as a substitute they sent me pineapple juice
Do not like new website. Front page has too much info. Overwhelming !!!
Frequently get items which are not related to inputted search word Frequently get inappropriate items in search results like non gluten free items Frequently no results for a searched item,YET can find the item within the categories sections  Items not in the categories so have to search for them  Favourite items are not listed but can find them in there allotted category Categories which have nothing in them. New categories created but no items for the category titles and other items present  The new app design is not user friendly , not accessible and was apointless idea, the old version worked and wasn’t confusing Whoever is employed to create and develop this app have got less intelligence that a flea. I’m also fed up with ORG154 reducing their free from items available because items are not regularly stocked, tardy restocking ,allocated store space is reduced especially for paid for promotions and festival times.  I’m having to shop at three other stores in order to my weekly shop , because of the poor customer service and care that ORG154 is guilty of.
I find other online shopping apps easier to navigate. I use it on an iPad due having to squint at my phone screen, however I cannot expand the window to view it on a larger scale. This makes online shopping a time consuming process, and frustrating.
This just works really well. It’s intuitive on its design, easy to work from a mobile phone and effortless to use. I can’t think of a better or easier way to shop. There are products which some retailers do better than ORG154, but their online service beats their competitors hands down.
I love ORG154 and I love this app. It's quick and easy to use and I can get my shopping done without too much fuss. Not so keen on the new version, not as pleasing on the eye.
Great app, makes ordering things so easy and lets you see items that you would never normslly buy. Used many times and never had a problem,  recent includion of ticking your coupons at the end is a nice touch. Double points etc
So much easier to use than some of the others, adding extra items after checkout is really quick and simple.  Since the update it doesn’t save the store I use for click and collect as a default, it picks the nearest but this takes far longer to get to
Makes shopping easy. Well designed app.
I really love the app . It let you know when the items are in stock . And it’s easy to navigate around
Easy to use and great that I can use my phone to grocery shop as well as amend my order easily. Love the barcode option too
ORG49 be the best shopping app
It is so easy to use this app to do the grocery shop, saves time and hassle of going out to the supermarket.
Keep up the good work ORG154 a step in the right direction
Makes ordering my grocery delivery so easy. Giving 4 starts only because sometimes it doesn’t load properly and tells you your item couldn’t been added to your basket so you add it again and then you ended up with more quantity that you originally wanted. But nothing that double checking couldn’t fix. Also I like that now you can change your reserved delivery slot time right away if you got it wrong.
Love this app, as a mother of three this is by far the easiest option for my food shop. Always lots of time slots to choose from to fit in with my day. I can see all the special offers straight away. If I have ever had to have a replacement for an item the replacement has always been better than my original pick. My kids love to help collect the shopping from the delivery Person who is always polite and helpful. Never once had a bad experience from the app straight through to delivery.  Would recommend 100%.
I find that the best offers are not always found on the top offer tab eg when you have you Veg offers I had to search for these they did not come up on the offers page.
Have edited my favourites a few times and the items just keep reappearing - so annoying!
App is good and able to down load on multiple devices meaning my wife and can both add to order as we go along. App is slow at times though.
Nice and easy app. Makes online shopping a joy. Only four out of five as it would be good to have more information and/or pictures of items, and sometimes the search function does not bring up what I am looking for.
Need to stop substituting items with irrelevant items. Also need to consider a delivery bag scheme like other countries that are plastic free. Purchase bags on first delivery and then opt for bag swap on future deliveries, so your shopping is aways bagged.
Tesco’s always seem to be one step ahead of the game with home delivery!!
Love the app in general. However the filters are not always accurate, either displaying wrong foods or omitting foods that would be suitable. I mainly use the lifestyle filters due to Coeliac and dairy intolerance in our family. Thanks
Straightforward and speedy way to shop.
Makes shopping so easy. Love it!
I’ve looked and looked but I cannot find a way to let the delivery driver know that because I’m disabled I can’t help with the bags. You say there’s a place to state it but it certainly isn’t obvious to me. Other than that the app is great
I’ve been using ORG49 app since I moved in 6yr ago and I couldn’t be happier always arrives on time great tracking and no late deliveries
I started using ORG49 years ago but I got sick of rotten fruit and poor substitutions on a regular basis so I changed, I have used all the major supermarkets for delivery’s and this was the worst one, I recently decided to give then a second change as I had a major dispute with ORG111, I had my first order sent out with £23 worth of a £66 shop delivered, now as I right this I am waiting for them to deliver my Christmas shopping, with half my shop missing, constantly out of stock and made no attempt to substitute the items which are regular items that they stock several different brands of such as stuffing and frozen vegetables, they’ve left me in the lurch at the most important time of the year, and it will be the last.  It is now 24 hours since they were supposed to come and no phone call no email no apology, absolutely disgusting disregard for their customers, I emailed them last night, no reply they took my money then ignored me, thieving vile deceptive pricks and two days before Christmas, do not trust them, use a reliable supermarket. Why I have to give them a single star is beyond me, my rating 💩💩💩💩💩
The App is really inefficient at times, loading forever. There are times when it stops working altogether. Every week there are a lot of products out of stock or unavailable and if you are lucky the fresh produces are with a 2 day shelf life. Not impressed.
This app is shocking, crashes all the time and then hangs. Has to be restarted several times in one session. Can’t always select a product or checkout. Really poor, come on ORG49, your customer deserve better. ORG154 app is much better.
Bit glitchy and sluggish but gets job done I guess. Would be a more pleasurable experience otherwise.
Regularly use app for shopping.  Good delivery at time I requested. Just one criticism and that is that you can’t get the full range of products on the app as you can when you shop in store. (ORG49 products)
I’m giving ORG49 one last chance. The last two deliveries were bought to me without the bags I paid for. Not good as live in first floor flat and with a months worth of groceries without bags it ridicules
Incompetence of the developers or the manager? Your search function is not working again!! Even searching for bread confuses the app and gives zero results! This is a basic but integral part of your app, this sort of incompetence is not helping your customers at all. Please sort this out, and stop breaking it every other update!
Majority of the time I love ordering online with ORG49 I find it so much easier and quicker (and cheaper) than other online supermarkets however some days the app can be really laggy and occasionally have problems logging in but when it does work properly it’s brilliant :)
As I have disability’s I find it very difficult having to empty all my shopping out of the boxes then taking them through to my kitchen . But I’m always happy with all my products
like this verry easy and good
Positives; Very easy to use The goods are always good quality. Competitively priced for the quality  Negatives Too many out of stock items? Stock should be requested when order is placed so that the store can get it in. Daft replacements, eg ORG134 tomorrow sauce replaced with BBQ sauce when BBQ sauce was already part of the order! Difficult to cancel on day of delivery if your not going to be in due to a change of plans.
Great app. Easy to use. Easy to amend. Great value products!
You cannot use the app with an iPad 3 and iOS 9. The previous version used to load slowly and eventually worked. Now it loads slowly and then hangs. Earlier versions used to work ok.  Honestly ORG49, how do you expect me to shop if I can't use the app?  I would give the app zero stars because;  1. The app loads slowly and hangs 2. The item count (top right corner) is still incorrect. It used to show the grand total number of items. It now shows how many different types of item are in the basket. That's not a very useful stat compared to the former situation. 3. There's no way to report issues either through the app or via the ORG49 website.
I can save my points to buy things I love. With some point events, I could get more. So great!
I ordered using the app to collect in store the app said points to be added to card in store. I was told in store that due to pre payment points could not be added . Lost points
First time using the app, seems straightforward enough! A lifesaver, means I don’t have to drag 3 kids round store!!
The latest version of this app is a lot less “laggy” in the favourites section, and the ability to add items to one’s trolley directly from the “search” is a great improvement on previous version of the app! A pleasure to use (almost).
Very helpful potatoes some times black inside
Last update seems to have finally sorted annoying issues with the App
I use the click and collect  I sent a collet date at least a week before I need it make then just keep adding till the day before  alway helpful and help to pack up my shopping
Search function no longer works
This app is painfully slow, to the point of me wanting to pull my hair out... perhaps it's deliberate to drum up more business.  Navigation and scrolling/loading of offers is poorly designed and not intuitive.  Being forced to use the standard keyboard on anything other than password entry is ridiculous. You need to open this up.  Delivery times to store are slow, delivery times to home address actually made me laugh.  Please please up your game. I want to support the high street brand but you're not making it easy!
Normally the app is brilliant but for the past 3 weeks that I have used the app it loads and buffs every time I add something to the basket, needs an update ASAP before I lose the will, normally takes 10 minutes but with this glitch it takes twice as long
Poor app. Hard to navigate. Slow. Loses basket items. Not good enough for such a large company.
I don’t like online shopping but it’s the only way I can do my own shopping since my Mitsubishi 4x4 truck setfire and was totally scrap due to Diesel engine runaway and it was impossible to shut down the engine, this happened outside my house.
Negative points:  - Why do I need to click to “load” the offers to my card? If I forget to check the app then I’ve missed out. They should automatically load. And then maybe a notification can pop up saying “your new offers have been loaded” or something to that effect.    -I still get sent points offers by post -which are usually better than the points offers in the app. This is a waste and is contributing to environmental pollution.  -Following on from last point, most people would choose to use the better offers in store, but if you’re disabled and can’t leave the house you have no choice but to miss out when shopping online.   -You can’t actually shop from the app. You’re basically leaving the app to shop, or rather browse, as your basket doesn’t get saved despite never being logged out. Not even a “wish list” to keep your items in. Your entire basket just gets emptied.   Overall, clunky, slow, poor layout, not intuitive.
It’s very slow and difficult to find anything when accessing through my iPhone I have given up Christmas shopping on it sorry I am a big ORG64 fan but find it difficult to shop online on this app
This app used to work spot on. The past few months though, it has slowed down with a lot of glitches.
Using the app to place your order is great. Amending your order is another matter. Over months of attempting to do this I never get past clicking on ‘continue’ to check out. I always, without fail, have to load the website into the browser. Once I’ve logged in the changes I’ve made appear and I’m able to check out. Now I start shopping a week in advance and only check out when I know I’ve remembered everything.
I am finding the new process of ordering much more easier and loving the reminders of what I usually buy that has helped me out with things I forgot, also easier to amend order.much better
Over the years the app as gotten better and easier  This is one of the easiest grocery app out there
Quick and easy groceries shop
I really like shopping my toiletries anywhere in ORG64 store they all have what I needed from hard to fine names with their  easy access  shelves with justloving ORG64! a grab and bag so easy to shop and you finish in time with their quick pay till so you still have time to have a coffee afterwards. Thank you for making life easy for us to shop! No hassle and drama still like fab after your shopping!
Easy very much would recommend
Trying to load offers but it keeps saying technical problems. Disappointed
I’m impressed with the ORG49 app. Yes, sometimes items are out of stock but for the most, I’m happy......
I have found this ap to be slow and ‘glitchy’ on a few occasions which is a pity as online shopping and delivery is such a valuable resource for those unable to shop in person.
Easy to order and great delivery options
Order and delivery 100% as for items some not in stock
So so slow!
Using this app as your ORG64 card is great but shopping is the worst. Glitchy and slow (on a number of networks).  Guys, get it together! I just want to buy shampoo!
App is very easy to use, only issue I’ve had is with packers not always the best, putting bread with bottles of pop or raw meats with fresh foods or cooked meats, luckily doesn’t happen often...more than likely under training or staff that can’t be bothered..on a good note pick up some good offers.
I expect you have worked hard on the website. However I have nearly 5000 in points but  I was could not find out how I could use them when I placed I made an online order for over £100.
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Haven’t shop in ORG49 for while least they are cheap than ORG154’s and ORG136’s
Love this app as I always have my phone with me
The products and quality are great hence shoping here but man the app is so slow and freezes all the time then crashes! So annoying and testing what little patience I have!
Not good for browsing, takes ages to load between pages. I still use a safari page to browse and shop even though I have the app.
I find the ORG49 app not as easy as the ORG154 app.  Also twice I’ve ordered a litre of gin and have been given 70cl but charged for a litre.  There are way more substitutions and whereas ORG154 give you a better deal on substitutions, the ones from ORG49 are not!  The delivery guys are lovely though - you can’t fault them.
I cannot praise the delivery drivers enough, I’m disabled and have always received help from whoever it may be on the day. Plus I occasionally have to return certain items and have never had any problems. I know it’s not possible but the one thing I would change is the availability to every item within the shop. Not being able to get to the store I feel I can miss out sometimes. But overall I couldn’t be happier with staff, delivery and produce 😊
The app itself is quite good and easy to use but it is so so so slow to load up. Movement is slower than that of a cute little sloth.
I’m used to navigating the ORG49 site now but in the beginning I struggled. If you persevere you will soon find it’s very easy. Make sure money is in the right account by midnight as they take payment soon after midnight. Look for email in morning if you want to know substitutions bcos not all drivers tell you about them so it can come as quite a surprise when you are putting it away and not always a good surprise. Having mentioned these minor issues I want to stress that overall it is easy once you get used to it. Good value for money, very reasonably priced and most of the delivery guys go way over and beyond what is expected- I am disabled and unable to unpack boxes of shopping quickly so the guys are usually extremely good and unpack the boxes for me.i am so very appreciative of what they do, always with a smile too. A couple of them put fridge stuff away for me too as it’s directly opposite front door and that small act of kindness has made the whole delivery process a lot easier for me I’m forever grateful for this. Thank-you xx Sarah x
Easy to navigate great savings
Okay so I use this app to see my points on my ORG64 card, and I use this app to check out products and right reviews on it and it’s a really good app! But the app is very glitchy, slow and laggy, which makes the app difficult to use, hope you can fix this soon ORG64!
app’s so slow it makes me wanna cry
Loved ordering just kept doing search when I thought of what I needed
App is sooo easy to use. Especially favourites
The app works fine but the delivery comes with no bags, I have a disability and needed those bags . Very disappointing
Never had one problem using the App it’s a God Send
Hi, app great, have no problems.  Although a downfall is that when fresh grocery’s are delivered, they are close to the date for example bread and fruit, fruit quality is not checked, like brushed apples and bananas for example, this could be greatly improved by the pickers if they checked more carefully, just as if they would if they were shopping for themselves
Easy to use and I like the fact it has favourites etc. Just needs a vegan section
Over the last few months had some wonderful offers from ORG64, the ORG64 no.7Advent Calendar’s  to name but one. I am now enjoying browsing the website deciding what to buy as Christmas presents.
Home food shopping saved my life when working full time with two kids and studying for my degree, it takes less than 5 mins to order and amend my order each week, lovely courteous drivers 5 stars all the way, well done ORG49 !!
Excellent app
Easy to use and convenient on mobile
Shop in store so I thought I would give the app a try. I notice that certain items that I purchase are not available online but no matter, will do with my choices. A way of making the app better is to have a slot where you can leave directions etc, I know for a fact that the driver will call at the main house even though I have put The Annexe on the address, if it were available, I would be able to give precise instructions.
This app is easy to use and good because you find stuff you cant find in store love it also should join the ORG49 george with it tho
App is very slow takes sometimes an hour to do a weekly shop! I’ve had several issues with deliveries, most drivers are helpful and polite. Any issues and the call centre is a nightmare!! Twice I have rang over issues with my shopping one being things missing that were in invoice another being I had extra things I hadn’t ordered!! the lady I spoke to didn’t speak very much English and seemed clueless, my refunds took days to go into my bank overall not a good experience!
Very handy makes shopping at ORG64 a pleasure 😀
When I buy online, I haven’t had to enter my ORG64 advantage card number.. same way when I changed my phone, I could log to the app, but it didn’t know how to connect my advantage card.. so I lost the points from my last shop. Of course why will load the points on to the receipt, but I could get a few extra points from the only for you offers.. and besides if I don’t visit a ORG64 store within 14 days, I lose those points too.
I find that the advantage card offers aren’t any of things I buy and therefore they don’t give me extra points!! Why does ORG64 do this?
Very easy to use. Saves time when you are to busy to go to the shop. Delivery charges are reasonable to.
Great website ideal cuz I’m disabled the delivering and drivers are awsome and very pleasant manners. Only snag is the lack of carrier bags as some of my things get wrongly packed lock my eggs get put with tinned stuff apart from that I’m happy, thank you ORG49 team
Fantastic service by a young patient lady whilst I was trying to find a aftershave for my son . The shop was busy and she was very kind her name is Amber . Could you please thank her . Thank you 👍🏼😊
App used to be quite stable but now there is constant loading screens that don’t finish and buttons that don’t work at the checkout.
I always shop online but every time I select something it starts a wait process and takes me double the time to shop
Fast, reliable and I’m able to pick my delivery slot! Can’t complain at all
Considering the number of years ORG64 has been around, this app is a huge disappointment. Super slow and the number of times you have to login to access your favorites or to save a product to favourites is just ridiculous. Extra star because of the advantage card and points elements. ORG64 team - please put some money behind this app in 2020!
It would be good if they automatically uploaded to your card. Or there was an option to give your points to charity. Then you could get lots together and buy things for good causes.   Laura
App is easy to use, it’s the store says out of stock for weeks on end been no walkers crisps or frozen sweet corn on the cob. My delivery is always on time and drivers always helpful
I do my weekly shopping on this app as I have a toddler so convenient to just pick shopping up. However, this app constantly fails to load. Never has everything I choose in stock and takes forever to get anything done on it.
All good and simple