Learning Support Coordinator

Learning Support Coordinator

Location: Phnom Penh, Cambodia

Schedule: Full-time

Supervisor: Acting Director, Teaching and Learning Center

Position Summary:

The Learning Support Coordinator is a core member of the Teaching and Learning Center (TLC) team at the American University of Phnom Penh, responsible for advancing student academic success across the university. Reporting to the Director of the TLC, this role provides individual and group academic support to AUPP students, coordinates peer tutoring in partnership with Student Affairs, and leads the development and delivery of AUPP’s First Year Experience program. This is a campus-based role focused entirely on AUPP’s students.

Essential Functions:

Individual Student Support

Provide one-to-one academic advisory for AUPP students with an emphasis on academic writing, referencing and citation, critical thinking, and study skills.

Identify students in academic difficulty and develop structured, individualized support plans in coordination with academic departments.

Advise students on the effective and ethical use of educational technologies, including AI tools, to support their degree programs.

Workshops and Learner Training

Design and deliver a regular program of student workshops on study skills, academic integrity, ethical use of AI, and academic success strategies.

Integrate Universal Design for Learning (UDL) principles into workshop design and individual support plans to ensure accessibility for students of diverse abilities and English proficiency levels.

Peer Tutoring

Coordinate the university peer tutoring program in partnership with Student Affairs, including liaison on tutor scheduling and student referrals.

Monitor the effectiveness of peer tutoring and report outcomes to the Director, TLC on a regular basis.

First Year Experience

Lead the redesign, development, and ongoing delivery of AUPP's First Year Experience program, transforming it into a structured, engaging, and student-centered cornerstone of the freshman year.

Teach within the First Year Experience program, with a total teaching load of 6 contact hours per week, to be confirmed in consultation with the Director, TLC following program redesign.

Collaborate with Student Affairs and academic departments to ensure the First Year Experience program is well-integrated into the broader student support ecosystem.

Quality Assurance and Reporting

Contribute to TLC-wide data collection and reporting on student support outcomes and program effectiveness.

Collaborate with the Director, TLC on the annual review of student support priorities and service delivery.

Essential Qualifications:

A master's degree in linguistics, instructional design, educational psychology, student affairs, or a closely related field.

A minimum of five years of experience in a student-facing academic support or student affairs role in a university or comparable setting.

Proven ability to design and deliver engaging, student-centered learning experiences for diverse student populations.

Demonstrated experience supporting students with varying levels of English proficiency and academic preparedness.

Native-level English language proficiency (CEFR C2).

Required Skills, Knowledge & Abilities:

Strong interpersonal and communication skills, with the ability to connect with and motivate students from diverse backgrounds.

Working knowledge of academic skills development, including writing, critical thinking, and study strategies.

Ability to design and coordinate programs with attention to detail and consistency.

Familiarity with Universal Design for Learning and inclusive approaches to student support.

Collaborative team member with the organizational skills to manage multiple concurrent responsibilities.

Desired Qualifications & Experience:

Experience designing or redesigning a First Year Experience or student orientation program.

Experience working with Khmer learners or in a Southeast Asian higher education context.

Familiarity with educational technologies and AI tools in an academic support context.

Experience coordinating a peer tutoring or mentoring program.

Demonstrated creativity in student engagement and academic support initiatives.

To Apply:

To apply, please submit the following documents to the Human Resources Office via careers@aupp.edu.kh or our online job application form:

Curriculum Vitae & Cover Letter (Applicants are required to mention their salary expectations in the Cover Letter)

ID Card or Passport

Chat to Recruitment team via t.me/auppcareers (069 99 00 23)

We would appreciate it if you could use the designation: “[Learning Support Coordinator] – Applicant Full Name” in the subject line.

Note: Only shortlisted candidates will be contacted for interviews. Inquiries can be directed to the email provided.

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