Library FAQs

Library Frequently Asked Questions

1. How do I search for books or resources?

You can search for books by title, author, or keyword using our online catalog. Just visit our website and use the search bar https://library.aupp.edu.kh/.

2. How can I renew a book?

Please meet the library staff and bring the book along with you.

3. How do I get a access the library check-out and check in of books?

The circulation is available face to face only. Please meet the library staff.

4. What are the library hours?

Our hours are 8AM – 5PM from Monday – Friday.

5. Do you offer study rooms or spaces?

Yes, we have study rooms available for reservation. Please visit our website to book an online study room.

6. What should I do if I’ve lost my ID card?

For students, please contact registrar. For staff/ faculties, please contact HR department.

7. How can I access research databases?

JSTOR also provide research database. Just visit this link and click on JSTOR. https://library.aupp.edu.kh/

8. Can I request a book that’s not available in the library?

You can visit our online catalog. Then create your own account and log in . So you will see the book request form. Just fill it in or send request Email to library@aupp.edu.kh.

Notes: Our library will purchase the books according to our catalogue policy.

9. How can I contact a librarian for help?

You can chat with us here, send an email.

10.	How do I return books?

Books can be returned to the library in person to scan the book barcode.

11.	Do you offer printing or copying services?

Yes, we offer printing and copying services. You can print from library computers or your personal device through telegram. Rates and instructions are available on our website.

12.	How can I make a book recommendation?

You can meet the librarian or send your Email to library@aupp.edu.kh.

13.	Can I reserve a book online?

No, can not. Please meet the librarian.

14.	Are there any library fees?

Fees may apply for lost/ damage items.

15.	How do I cancel or modify a study room reservation?

Can cancel the room booking by their own.

16.	Do you offer any resources for research or homework help?

Yes, we do. Please visit our JSTOR, Diploma, or our online catalogue.

17.	How can I volunteer at the library?

You can meet the librarian for more inquiries.

18.	Do you have a quiet reading area?

Yes, we have designated quiet reading spaces. We have 9 Library Study Rooms. Please check with the library staff for available areas or book the study room by online.

19.	Can I borrow movies, music, or other media?

Yes, we offer DVDs, CDs, and other media for checkout. You can browse the collection in our catalog or at the library.

20.	Can I borrow computer laptop?

Yes, we offer for the students only from 1 day to 5 days check out.

21.	Can I use the library’s computers?

Yes, library computers are available for public use.

22.	How can I donate books to the library?

You can donate gently used books at the library’s designated donation area. Ask a librarian for details.

23.	How do I find information?

Library provides access to books, magazines, journals, newspapers. You can also get help from a librarian with research or documenting sources.

24.	How do I get a library card?

We don’t use library card. AUPP ID cards are used in the library. The library staffs just create the library account for you base on the chip number in your ID cards.

25.	How do I use the library's printing services?

You can use photocopiers or print at the library, but you may need to pay 100 riels per sheet (black & white), 500 riels per sheet (color).

26.	What is a call number?

Each book and other items in the library has a call number.

A call number is the combination of numbers and letters that indicates where an item can be found in the library.

A call number is like an address: it tells us where the book is located in the library. This number may also be referred to as the ‘Shelf number’, ‘Class number’ or ‘Dewey number’ and you will see it when you search the library catalogue. AUPP library call number is the library of congress classification system.

27.	How do I find book on a particular topic?

To find books and other items in the Library, search the https://library.aupp.edu.kh/. Then click on advance search. Choose AUPP library or AUPP high school and search by subject.

28.	Can I get help if I am having problems accessing or searching a database?

Yes, contact the library via email at c.chhorn@aupp.edu.kh or direct to the library staffs.