MVI CI TO TO SET UP SERV MVI DATE 10 10 ADV NO 00 DEP 00 INIT FEE XFER CI TO XFER SERV MVI DATE 10 10 MVO DATE 10 10 ADV ORD MOD 00 INIT FEE SWAP CI TO CHANGE PLAN ADV NO ECF ON PREV PLAN OFFERED CUST REQ FOR SWAP MADE MVO CI TO CLOSE ACCT MVO DATE 10 10 ADV ORD MOD UPDATED ACCT INFO MVO We re sorry to lose you as a customer and we look forward to having the opportunity to serve you again in the future Have a great day NO SALE CONS Thank you for considering TXU Energy We value our customers and would like to be your energy provider We are open 24 7 and hope to have the opportunity to serve you in the near future Have a great day 600 s mac 621 75019 doris alexander 9727453405 6526 ANI UNKNOWN 9036410089 174 00 CONF 10044372 ANI 9367079048 DONALD YOUNG CI TO TO SET UP SERV MVI DATE 10 26 10 ADV 370 00 DEP 6 80 INIT FEE CUST REQ FOR CB TO COMPLETE ORDER 2186223820 2316 2188315593 chad IR Explanation Blessed morning This email is regarding the IR issued for the call I received last October 7 2010 BP Patrice McKenzie That afternoon I was the only one on the queue and prior to Ms McKenzie s call I received a MVI call but MVI was not successful due to previous balance as well as the proof of residency required And because I was the only one on the qeue I wasn t able to log out or refresh my system During the call of Ms Mckenzie the POR pop box came and I informed the SME that time Mario Raymundo that I have not informed my customer because I know that it was system glitch Also because tnere is no active account on the address I was not the one who released the order but someone from Off Line Services I endorsed the account to Mario to make necessary adjustments on the account He texted me at around 1 am to inform me that he had already talked to someone from OLS and that no POR is really required for the address so it was released After receiving the QA score I also sent an email to dispute the score that I got because I believe that I did not do anything that is not in accordance with the business rules Here are the reasons why 1 I was the only agent in auto in for 1hour and 30mins 2 I informed my support about the situation and I was approved that there is not need to inform the customer of the POR 3 There is no active account on the address 4 I was not the one who released the order I don t know what adjustments would be made but I hope there will be considerations Thank you God bless Andrea AMor G Ureta 900008106810 100012570199 100013198462 100013392850 100013393337 100013390286 100013397755 100012987475 900031963598 100013400624 100013404120