Notes General investigative training course reference contains a single line on the course If that is all there is on Sharpening Your Teeth then that topic is not of encyclopedic interest There needs to be substantial discussion in a reliable source or I am not bringing it in Unclear to me what Systemic investigations Special Ombudsman Response Team reference has to do with general bio as Ombudsman Note I would appreciate it you would bring reliable sources discussing negatives NPOV does not mean not negative and nobody is perfect Some of us have glaring flaws even including me