Here go louis RabbitInABlenderCorp 42 Oxford St Phone 04242 642742 London City Fax 24240 247246 London MM42 42 M M Freeman Grumpy Old Teacher Ltd 22 Complaint St Misery Town Gwynedd LI36 99E 22 March 2006 Dear Mr Freeman I am writing to thank you for your letter of 21 March and hope to hear future feedback on our tumble dryers I wish to express my utter apology for the poor standard of our tumble dryers that you recently have received I assure you that the fault was not of the manufacturers but of the transport company that we hire to deliver our products The tumble dryers left our company in perfect condition and therefore were not properly packaged into the lorries and were damaged in the journey As for the colour schemes we are to believe that the tumble dryers were being delivered along side some cans of paint and must have got mixed up along the way We will have a word with the delivery company to sort out the problem and so future deliveries should arrive in the high standard expected of our company In the meantime might we interest you in some exclusive discount vouchers on future orders Find enclosed our brochure Your Sincerely N Thorpe Complaints Manager Ref ASK ME