Actually two different people responded to your question advised you to use chat and I left the note about possibly using the preview button instead of the save button I ve never advised anyone to use chat instead of posting on wiki There s actually no policy which tells helpers to suggest using chat it is one of the many ways a person can get help and could lead to getting help faster but isn t dictated I m not sure where to complain about it helpers are volunteers like everyone else on Wikipedia and the only organization of it is where to check to see if anyone needs help I guess you could leave a message at Category talk Wikipedians looking for help and perhaps some helpers would see it I m not sure how many monitor that talk page though Good luck and happy editing