Hello Tom Reedy I have copied my response to User Smrtprt as I hope it gives a little insight into the process Just following up on the message you left on my talkpage A lot of cases that come through MEDCOM involve some element of either NPOV or UNDUE These issues are often the cause of many disputes It is important to remember that there is no one size fits all solution to these problems The key to success is a willingness to cooperate with parties the ability of all to agree on a suitable middle ground and the individual acceptance that the final solution is quite often not the perfectly ideal one but one that can be beared In addition medation is a fluid process With no set rules of engagement and lies down to the individual preferences of the parties and mediator WikimediaUK