NPOV This following section in the article seems very NPOV to me what do other people think Rudeness of staff towards passengers Ryanair staff are notorious for behaving rudely to passengers There have been numerous incidents including the following which have appeared in the press using foul and offensive language and attempting to grab a boarding card from a passenger 19 treating passengers dismissively during a security alert A judge called on Ryanair to issue an apology 20 behaving in a menacing manner towards passengers 21 extremely rude and offensive behaviour towards a 14 year old boy with a broken leg and accompanying adults The boy was forced to stand for the duration of the flight 1 hour 40 minutes 22 gratuitous rudeness towards a passenger who asked for a non alcoholic drink after passengers were kept in a plane for three hours due to a delay 23 The claims are properly cited but terms like notorious gratuitous and menacing seem NPOV and not sutible for wikipedia to me