c2p-cmd/Good-Quotes-Authors huggingface dataset:
By your practice of active listening, everyone involved benefits because you . . .•	are more engaged and engaging;•	demonstrate that you are interested in others and what they have to say;•	make others feel important, respected, understood, and appreciated; •	improve your memory and retention;•	affirm to others that you are an authentic, caring, and compassionate person;make a great first and last impression
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of about 1,000 words per minute. What is going on during all that extra mind time? •	Our minds are racing ahead and preparing for the next thing we are going to say.•	We are preoccupied with other thoughts, priorities, and distractions.•	Our subconscious filters are thumbing through our database of memories, judgments, experiences, perspectives, and opinions to frame how we are going to interpret what we think someone is saying.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to listening.These listening "planes" were first introduced by the American composer Aaron Copland (1900-1990) as they pertain to music . . . 1.	The Sensual Plane: You’re aware of the music, but not engaged enough to have an opinion or judge it.2.	The Expressive Plane: You become more engaged by paying attention, finding meaning beyond the music, and noticing how it makes you feel.3.	The Musical Plane: You listen to the music with complete presence, noticing the musical elements of melody, harmony, pitch, tempo, rhythm, and form.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail to retain vital information. All this evidence demonstrates that it is imperative that we intentionally pay closer attention and strive to become an in-depth listener.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this essential expertise up to chance when it can make or break the success of your relations?
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Mindfulness means paying attention to what is happening at this very moment and being keenly aware of your surroundings and the people in it.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being mindful (aware and attentive) will enable you to respond more appropriately.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
This deliberate focus and sensitivity allow you to "put yourself in another person’s shoes and walk around a while" to better understand where they are coming from and what they are all about.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It can be puzzling to people from other countries as to why Americans are so task-driven and action-oriented.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful first impression.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one’s own detriment. Yet it is that same propensity for bold action which makes fulfilling the "American Dream" possible—where an immigrant can come to our country with nothing and achieve extraordinary things.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to constantly be moving and looking for the next best thing. Distractions, interruptions, and incessantly chasing after the next golden ring can become the norm.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting the needs of anyone but yourself—and it's obvious!
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached, interrupted our little reunion, and gave each of us her card. She then began talking about herself and her business without a hint of social awareness, or care about her interruption. She even had the tactless gall to ask us for referrals. When she left our small circle, we looked at each other and laughed, “What was that?
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connect the dots.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
When you enter a room, a social situation, or a business meeting, be mindful of cues; read between the lines to better understand people and events. What do these things tell you?
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Listening and observing are being mindful in the best sense of the word.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Being “appropriate” means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly inappropriate in another. How does one discern? Sometimes it is simply a matter of maturity and experience.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, traditions, and perceptions.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
In America, when a man walks in front of a woman it may imply that they are not equals and he is exerting dominance over her, or being arrogant and rude. In a different culture, however, it may be presumed that he is someone worthy of profound respect and is protecting her by going first.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t look at you and not see your nose.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
Presenting “Mix, Mingle & Glow” in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you have attended an event where there were a lot of people.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
ASK YOURSELF: Do you remember a gracious hostess, an engaging guest, or someone who worked the room like a honey bee in a flower garden? They would glide from one person to the next, spreading good will and cheer, being the glue that brought everyone together with ease.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Hostess with the Mostest“Think of a time when you have had a party in your home or had friends over for dinner. Didn’t you want to make sure they were nurtured, cared for, and well-taken care of? Didn’t you want your guests to interact with each other and enjoy the experience so they would remember it fondly?
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others be at ease and demonstrate a heart of service and generosity.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Inversely, when you are in a small group of people or friends and you don’t make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . .
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Mix•	Be situationally aware and pay attention to the people in the room. •	Introduce guests or help strike up a conversation. •	Be the one who takes the initiative and makes and effort to “work the room.”•	Make eye contact and acknowledge others with a smile and friendly gestures.•	Greet people as they arrive, even if it is not your expected role.•	Spot the people who may be first timers or guests and help them feel more welcomed and embraced.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Mingle•	Be the connector—introduce people to each other who may not otherwise connect.•	Be a conversation fire starter; point out what people have in common as you are introducing them.•	Seek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell.•	Arrive early and stay late; connect with people before and after your event.•	Stretch beyond your comfort zone to speak with, sit with, and start conversations with people whom you do not know.•	Offer to refill someone’s drink or clear their plate.•	Encourage introductions: “There is someone whom I would love for you to meet . . .
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
You’re Not AloneWhen I was speaking to thousands of teenagers a year, I interviewed my niece Sarah Jane, who was a high school student at the time. I asked, “What do you think would be helpful for kids to know that would make a difference in their lives.” She said, “I was terrified, but I put on a happy face so that no one else would know. What I didn’t realize is that everyone else was as scared as I was." Knowing others may feel the same way as you can make social situations feel less awkward. When approaching new people, find ways to put those at ease who might be reluctant to approach us otherwise. Where Can You Begin to Mix, Mingle & Glow?
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Glow	What can you do and how can you be in order to bring out the best in others and truly help them shine?•	Be complimentary; say something nice.•	Be a great listener and make them feel like you are hanging on every word.•	Create enthusiasm and anticipation for the person they are getting ready to meet.•	Act as you have personally invited them to the party and help ensure they have a wonderful time.•	Give people an experience, not just a conversation
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
BE HERE NOWDo you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern world? It’s easy to have blind spots regarding how you are showing up for life when you are consistently bombarded with distractions, commitments, and personal preoccupations, isn’t it?
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
When you are "off somewhere else" people notice. Have you found yourself in conversations in which you’re so concerned about what you are going to say next, that you don’t even hear what the other person is saying? Guilty as charged, right?
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other person does not matter to you. Even though this is rarely your intention, it can happen when you’re not being mindful and deliberate to connect in the moment.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Employee Engagement“Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls’ “The State of the American Workforce” survey found that only 32.5 percent of the U.S. Workforce is engaged and committed where they work, and 54 percent say they would consider leaving their companies if they could receive a 20 percent raise elsewhere. Disengagement not only lowers performance, morale, and productivity, but it’s costing employers billions of dollars a year. It's a growing problem, which has many companies baffled.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . .•	Information overload•	Distractions•	Stress/overwhelmed•	Apathy/detachment•	Short attention span•	Fear, worry, anxiety•	Rapidly changing technology•	Entitlement•	Poor leadership•	Preoccupation•	Social media•	Interruptions•	Multitasking•	Budget cuts•	Exhaustion•	Boredom•	Conflict•	Social insecurity•	Lack of longevityThese challenges not only create separation and work dysfunction, but we are seeing it happen in relationships and personal interactions.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated in the process. As your own "CEO of Self," projecting this positive level of engagement furthers your own personal reputation and interests for healthy communication, networking, and positive first impressions. An added bonus is that YOU will receive great benefits from putting forth this type of effort. Whether it be self-esteem, new training, cooperation, experience, or a raise or bonus, the rewards are extensive and many.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
11 Ways to Be More Engaged 1.	Care about others.2.	Be 100 percent in the moment. 3.	Keep focus on the person you are serving. 4.	Try to get involved, engaged, and interactive.5.	Show interest in what matters to other people by listening, acknowledging, and responding.6.	Arrive in the moment anticipating creating a valuable interaction for yourself and others.7.	Move towards the things that inspire you and provide a sense of joy and connection.8.	Reconnect with the essence of yourself and be grounded in that essential relationship.9.	Maintain eye contact and deliver the non-verbal cues that you are fully with the other person.10.	Limit distractions— close the door, silence your phone, hold calls, put tasks aside, etc.11.	Show up to the moment being your best and giving your best.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Be Brave. Bravery takes fortitude—put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid—if being brave were easy, more people would be. Just try it!
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you!
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden!
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotlight and shine.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond.
— Susan C.Young
Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all.
— Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
The actor, writer, and director Woody Allen once said, “80% of success is just showing up!” You Can Show Up By . . . •	Participating.•	Sharing ideas.•	Being dependable.•	Keeping your word.•	Taking the initiative. •	Volunteering to be of assistance.•	Being there when a friend needs you.•	Raising your hand and asking questions.•	Attending your children’s sporting events.•	Taking your place and claiming your space.•	Demonstrating that you have something to offer.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Get in the Game“As soon as you say something can’t be done, you will be passed by a person who is already doing it.” – Unknown“Do you typically observe the game of life from the sidelines, sit in the penalty box, play your heart out on the field, or show up when the opportunity has already passed by and ask, “What happened?”Your answer to this question will reveal a lot about your initiative. Granted, various situations call for diverse levels of interest and engagement. However, if you want to rock your relationship results, it is going to require action, effort, initiative, and choosing to get in the game.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!•
— Thank them for bringing his or her concerns to your attention. •
I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.Persistently Exceed All Customer Expectations
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
13 Simple Ways to Deliver Service Beyond Self1.	Make it Easy for People to Do Business with You.2.	Be an Awesome, Sincere Listener. 3.	Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4.	Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5.	Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6.	Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7.	Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8.	Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9.	Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10.	Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11.	Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12.	Use Gracious Words. "Thank you, thank you very much.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
12 Simple Ways to Deliver Service Beyond Self1.	Make it Easy for People to Do Business with You.2.	Be an Awesome, Sincere Listener. 3.	Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4.	Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5.	Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6.	Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7.	Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8.	Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9.	Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10.	Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11.	Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn’t require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don’t give up. And if your ship still doesn’t come in—swim out to it!
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Initiative is The Start of All Good Things. Your ship will never come in if you don’t send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better?
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen?
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If you are seeking positive change and transformation, what can you begin to do?
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . .•	Growth•	Creativity•	Enterprise•	Invention•	Success•	Solutions•	Accomplishment•	Development•	Positive Change•	Transformation
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and opportunities seized by those people who just showed up. Whether through coincidence, serendipity, strategy, or fate, taking the initiative to show up will reward you in ways which never would have occurred if you hadn’t. Just by showing up, you have taken a proactive step to impress people by being there" in person” and demonstrating your willingness to be involved.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because they are the ones who SHOW UP.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Years ago, my childhood friend Steve lost his father. Since Steve had left Tallahassee shortly after high school graduation, we had not seen each other for over a decade. Upon learning of his father’s funeral, I made plans to attend to "be there."  After the service, I approached the family’s receiving line. When Steve saw me, he was stunned that I had made the effort to be there for him. We both cried as we hugged and he said, “I can’t tell you what it means to me that you showed up.” Showing up sends a message that you are a devoted friend, a team player, a dedicated parent, an inspiring leader, a loyal mate, and more.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
To Move from Woe to Wow with an Unhappy Customer. . . Apologize•	Thank your customer for raising the issue.•	Apologize sincerely–never argue. •	Own the problem, even if it is not your fault.•	Show genuine concern in your gestures, posture, and tone of voice.•	Take your customer at their word without questioning their motives or integrity.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem!•
— Take action quickly and effectively.•
Be the "Liker"“If you want to be liked, BE THE LIKER!” This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple wisdom empowered me to take personal responsibility for developing friendships. When you want to reach out, make new friends, and increase your likeability factor, step up and “like” others first. They will usually mirror your initiative and like you back.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida and left behind all my girlfriends. I have been sitting over there admiring your friendships. You remind me so much of my girlfriends back home and I had to come over and speak with you.” And without missing a beat, I next asked, “Can I be your friend?” They were so impressed by my sincere request, they kindly opened their circle and invited me in.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step. It is amazing how many people we come in contact with yet pass like ships in the night without any engagement or connection.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There was a lady whom I did not know sitting on the bike next to me. As we waited for the instructor, I decided to break the silence and start a conversation. I took the initiative to introduce myself and within a few short minutes, I knew her children’s names, how long she had lived in Madison, which exercise classes she preferred, and where they went for Christmas. When the class was over, I confirmed that I remembered her name correctly, reminded her of mine and shared that it was a true pleasure meeting her. A simple introduction turned a stranger into a fresh and delightful new acquaintance.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Extend Invitations"How many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered what it would take to be included next time. And when you don’t feel included, it can leave you feeling rejected, dismissed, lonely and excluded. It does not have to be this way. Why do we wait for others to do the inviting? You can change your social life instantly by taking the initiative to reach out and connect with someone.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Be the Inviter“When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I interviewed the principal, Alexis Tibbetts, to ask what words of wisdom her students desperately needed to hear from me. She shared, “Kids can be so cruel. Some of the children never feel included or a part of something special. Please tell them that rather than being lonely and getting their feelings hurt, they can start doing the inviting.” Her words were spot-on. Alexis went on to become a well-loved superintendent of schools in Okaloosa County, Florida. Her words of wisdom were game-changing for her students. They can be game-changing for you as well.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter. Try it today. Welcome new relationships into your life that would never have occurred otherwise.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
I disagree with the adage, “The road to hell is paved with good intentions.” Good intentions are powerful mindsets which will drive your actions to accomplish the results you want. Setting good intentions sets you up for success by providing you with a vision and a plan to “get ‘er done” and make it happen!
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
The road to hell” (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through, or live up to their promises, all of which creates stress, frustration, and disappointment. People can be earnest and well-meaning, but their words become hollow when actions do not follow their words. By setting good intentions and taking deliberate action to back intentions up, you can transform your results.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Why Do Some People NOT Take Initiative?•	They have a FEAR of . . . rejection, looking stupid, failing, criticism, getting out of their comfort zone, or imposing on other people.•	They are unmotivated or uninspired.•	They get stuck in negativity, confusion, stress, or doubt.•	They don’t want to upset the apple cart or the status quo.•	They are lazy, disengaged, or indifferent.•	They have LACK of . . . energy, desire, confidence, self-esteem, skills, creativity, imagination, connections, resources, education.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power is yours to set your intention and take the action needed to create the life you desire. You are in control of your initiative—be proactive.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, find the best in others
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Years ago, I read Andrew Carnegie’s metaphor "developing people is like mining gold." He shared that sometimes you must move tons of dirt to find an ounce of gold. Every one of us has dirt because we are all imperfect and fallible. However, within each of us lies a vein of gold. When you find this treasure, regardless of how small, and begin to polish it, a person will shine so brightly the dirt falls away.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don’t you love being around people who make you feel great about yourself? Don’t you want to do business with people who make you feel valued and important? Wouldn’t you rather work with people who appreciate and respect you? Of course you would! Now go out and do that for others! When you become a generous good-finder you will infuse positive energy, optimism, and good will into their lives, as well as your own.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
To Polish the Gold & Help Others Shine . . . take the time to mine the gold.Actively seek the goodness in others then express your gratitude for it. Excavate the dirt, seek the treasure, and polish their gold to shine boldly and brightly. People will rise to your positive expectations and belief in them.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
To Polish the Gold & Help Others Shine . . . Say something nice!My wise mother raised us with the philosophy that if you can’t say something nice, don’t say anything at all. That is a Southern custom if there ever was one! It is easy to find fault, criticize, condemn, and complain—but none of these behaviors will help you enjoy positive relationship results.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
To Polish the Gold & Help Others Shine . . . Catch people doing things right:Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that “People will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell.” Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, “A person who feels appreciated will always do more than expected.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
To Polish the Gold & Help Others Shine . . . Make a list of positives:Whether you would like to nurture a healthy relationship or improve a toxic one, make a list of positives which you admire about the other person. Begin by identifying, acknowledging, and focusing on their good qualities. Your perspective and how you feel about the person will begin to shift. You will find it much easier to polish the gold from a perspective of gratitude and appreciation.
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
To Polish the Gold & Help Others Shine . . . Flip your positivity switch:What is your first instinct? If you are quick to find fault, look for the negative, or complain about another person, knock it off! It makes you less fun to be around. When you feel those negative thoughts and judgments coming in, catch yourself and STOP!
— Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact