Repository: harness/developer-hub
Pull request #10209: [PL-Doc] User Impersonation
Author: login: ivikramsahu
Created: 2025-04-30T17:37:07Z | Merged: 2025-05-27T17:28:40Z

Thanks for contributing to the Harness Developer Hub! Our code owners will review your submission.

## Description

* Please describe your changes: \__________________________________
* Jira/GitHub Issue numbers (if any): \______________________________
* Preview links/images (Internal contributors only): \__________________

## PR lifecycle

We aim to merge PRs within one week or less, but delays happen sometimes.

If your PR is open longer than two weeks without any human activity, please tag a [code owner](https://github.com/harness/developer-hub/blob/main/.github/CODEOWNERS) in a comment.

PRs must meet these requirements to be merged:

- [ ] Successful preview build.
- [ ] Code owner review.
- [ ] No merge conflicts.
- [ ] Release notes/new features docs: Feature/version released to at least one prod environment.



Diff:
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diff --git a/docs/platform/role-based-access-control/static/user-impersonate-option.png b/docs/platform/role-based-access-control/static/user-impersonate-option.png
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diff --git a/docs/platform/role-based-access-control/user-impersonation.md b/docs/platform/role-based-access-control/user-impersonation.md
new file mode 100644
index 00000000000..813a5236abc
--- /dev/null
+++ b/docs/platform/role-based-access-control/user-impersonation.md
@@ -0,0 +1,80 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature availability
+    User Impersonation is a [Beta](/docs/platform/get-started/release-status#beta-limited-ga-and-ga-definitions) feature and is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying if a user has the intended set of permissions.
+
+By impersonating a user, Account admins can see exactly what that user sees and perform actions on their behalf.
+
+### Prerequisite
+
+- A user must have the [Account Admin role](/docs/platform/role-based-access-control/add-manage-roles/#platform-roles) to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. For the user you want to impersonate, click the vertical ellipsis icon (:) on the right, and select **Impersonate User**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click the **End Session** button on the top banner. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The `Start impersonation` audit event is triggered at the beginning of an impersonation session, while the `End impersonation` audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::caution Important Note
+
+1. The Impersonate User option is available only at the Account scope.
+2. Only users that have logged in at least once can be impersonated.
+3. The following are not supported during an impersonation session:
+    - [Software Engineering Insights](/docs/software-engineering-insights)
+    - Self-impersonation
+    - Creating, editing, or deleting [API Keys or Access Tokens](/docs/platform/automation/api/add-and-manage-api-keys/)
+    - Account-related actions such as:
+        - Viewing list of accounts for an impersonated user 
+        - Switching accounts
+        - Changing the default account
+        - Signing out
+        - Resetting passwords
+        - Managing [Two-Factor Authentication (2FA)](/docs/platform/authentication/two-factor-authentication/)
+        - Changing state of [public access](/docs/platform/pipelines/executions-and-logs/allow-public-access-to-executions) or managing [IP allowlist](/docs/platform/security/add-manage-ip-allowlist/)
+    
+:::
+
+
+
+
+
+
+
+


Reviews:
user: login: abhishekharness
state: COMMENTED
author_association: CONTRIBUTOR
submitted_at: 2025-05-01T13:43:14Z
user: login: ivikramsahu
state: COMMENTED
author_association: COLLABORATOR
submitted_at: 2025-05-02T03:55:58Z
user: login: ivikramsahu
state: COMMENTED
author_association: COLLABORATOR
submitted_at: 2025-05-06T05:07:50Z
user: login: meenakshi-harness
state: COMMENTED
author_association: NONE
submitted_at: 2025-05-06T05:21:55Z
user: login: ivikramsahu
state: COMMENTED
author_association: COLLABORATOR
submitted_at: 2025-05-06T07:50:28Z
user: login: abhishekharness
state: COMMENTED
author_association: CONTRIBUTOR
submitted_at: 2025-05-08T08:44:45Z
user: login: abhishekharness
state: COMMENTED
author_association: CONTRIBUTOR
submitted_at: 2025-05-08T08:47:54Z
user: login: abhishekharness
state: COMMENTED
author_association: CONTRIBUTOR
submitted_at: 2025-05-08T14:47:52Z
user: login: ivikramsahu
state: COMMENTED
author_association: COLLABORATOR
submitted_at: 2025-05-08T16:09:16Z
user: login: ivikramsahu
state: COMMENTED
author_association: COLLABORATOR
submitted_at: 2025-05-08T16:09:18Z
user: login: ivikramsahu
state: COMMENTED
author_association: COLLABORATOR
submitted_at: 2025-05-09T04:21:19Z
user: login: abhishekharness
state: COMMENTED
author_association: CONTRIBUTOR
submitted_at: 2025-05-11T18:24:44Z
user: login: ivikramsahu
state: COMMENTED
author_association: COLLABORATOR
submitted_at: 2025-05-12T07:57:07Z
user: login: ivikramsahu
state: COMMENTED
author_association: COLLABORATOR
submitted_at: 2025-05-12T07:57:49Z
user: login: ivikramsahu
state: COMMENTED
author_association: COLLABORATOR
submitted_at: 2025-05-12T07:58:00Z
user: login: abhishekharness
state: APPROVED
author_association: CONTRIBUTOR
submitted_at: 2025-05-27T17:27:02Z

Review comments:
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: Add Prerequisite section. A use needs to have an Account administrator role to impersonate other users.
created_at: 2025-05-01T12:24:34Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: Let's not add the role pre-requisite here and keep the note limited to FF info
created_at: 2025-05-01T12:29:45Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
:::note Feature Flag details
```
created_at: 2025-05-01T12:29:56Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
```
created_at: 2025-05-01T12:34:14Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
description: Learn how to impersonate a user and perform actions on their behalf.
```
created_at: 2025-05-01T12:49:38Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
```
created_at: 2025-05-01T13:01:20Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session, click **End Session**. If no action is taken, the session will automatically expire after 30 minutes.
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation Session Logs
+
+All impersonation activities are recorded in the Audit Trail. To view them, go to **Account Settings** > **Security and Governance** > **Audit Trail**. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
+
+    - You cannot impersonate yourself.  
+    - Signing out, switching accounts, and changing passwords are not allowed.  
+    - Creating, editing, or deleting Personal Access Tokens (PATs) is disabled.  
+    - Managing Two-Factor Authentication (2FA) is also restricted.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: Public access and IP allowlist
created_at: 2025-05-01T13:02:48Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session, click **End Session**. If no action is taken, the session will automatically expire after 30 minutes.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
5. To end the impersonation session midway, click **End Session**. 
```
created_at: 2025-05-01T13:03:41Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session, click **End Session**. If no action is taken, the session will automatically expire after 30 minutes.
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation Session Logs
+
+All impersonation activities are recorded in the Audit Trail. To view them, go to **Account Settings** > **Security and Governance** > **Audit Trail**. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: Move this note under point 4
created_at: 2025-05-01T13:05:12Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session, click **End Session**. If no action is taken, the session will automatically expire after 30 minutes.
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation Session Logs
+
+All impersonation activities are recorded in the Audit Trail. To view them, go to **Account Settings** > **Security and Governance** > **Audit Trail**. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: Also add a point that impersonation option is only available under Account Setting > Users page and not in the Users page under Organization or Project scope. 
created_at: 2025-05-01T13:06:37Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session, click **End Session**. If no action is taken, the session will automatically expire after 30 minutes.
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation Session Logs
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
### Impersonation session audit events
```
created_at: 2025-05-01T13:12:04Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session, click **End Session**. If no action is taken, the session will automatically expire after 30 minutes.
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation Session Logs
+
+All impersonation activities are recorded in the Audit Trail. To view them, go to **Account Settings** > **Security and Governance** > **Audit Trail**. 
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
```
created_at: 2025-05-01T13:17:01Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
```
created_at: 2025-05-01T13:26:07Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session, click **End Session**. If no action is taken, the session will automatically expire after 30 minutes.
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation Session Logs
+
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: Add one more point here:

- The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out. 
- Next point 
created_at: 2025-05-01T13:43:01Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session, click **End Session**. If no action is taken, the session will automatically expire after 30 minutes.
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation Session Logs
+
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: ivikramsahu
body: Added.
created_at: 2025-05-02T03:55:58Z
author_association: COLLABORATOR
diff_hunk: @@ -0,0 +1,65 @@
+---
+title: User Impersonation
+description: Learn how to securely access and perform actions on behalf of other users for troubleshooting, with full audit logging and a time-limited session.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag and is only available to users with the Account Admin role. Contact [Harness Support](support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows administrators to temporarily access and act as another user, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The session begins with a banner displayed at the top of the page. It lasts for 30 minutes, during which you'll have the same access as the user being impersonated.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session, click **End Session**. If no action is taken, the session will automatically expire after 30 minutes.
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation Session Logs
+
+All impersonation activities are recorded in the Audit Trail. To view them, go to **Account Settings** > **Security and Governance** > **Audit Trail**. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
+
+    - You cannot impersonate yourself.  
+    - Signing out, switching accounts, and changing passwords are not allowed.  
+    - Creating, editing, or deleting Personal Access Tokens (PATs) is disabled.  
+    - Managing Two-Factor Authentication (2FA) is also restricted.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: ivikramsahu
body: Added
created_at: 2025-05-06T05:07:50Z
author_association: COLLABORATOR
diff_hunk: @@ -0,0 +1,73 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
+    
+    - You cannot impersonate yourself.  
+    - Signing out, switching accounts, and changing passwords are not allowed.  
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: meenakshi-harness
body: Changing default account  and view all impersonated user's account is also disabled.
created_at: 2025-05-06T05:21:55Z
author_association: NONE
diff_hunk: @@ -0,0 +1,73 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
+    
+    - You cannot impersonate yourself.  
+    - Signing out, switching accounts, and changing passwords are not allowed.  
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: ivikramsahu
body: @meenakshi-harness this as been updated
created_at: 2025-05-06T07:50:28Z
author_association: COLLABORATOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
2. For the user you want to impersonate, click the vertical ellipsis icon (:) on the right, and select **Impersonate User**.
```
created_at: 2025-05-08T08:40:17Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: ```suggestion
5. To end the impersonation session midway, click the **End Session** button on the top banner. 
```
created_at: 2025-05-08T08:41:32Z
author_association: CONTRIBUTOR
path: docs/platform/role-based-access-control/static/end-impersonate.png
user: login: abhishekharness
body: Please add a screenshot where an example email is shown such as example@example.com. This does not give the complete idea to the user.
created_at: 2025-05-08T08:43:26Z
author_association: CONTRIBUTOR
path: docs/platform/role-based-access-control/static/end-impersonate.png
user: login: abhishekharness
body: You can use **inspect**  on the browser to update the email.
created_at: 2025-05-08T08:44:02Z
author_association: CONTRIBUTOR
path: docs/platform/role-based-access-control/static/audit-trail.png
user: login: abhishekharness
body: Use **Inspect** to populate with placeholder emails rather than hiding them.
created_at: 2025-05-08T08:44:41Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: @ivikramsahu please use bullets and sub-bullets to make the pointers easy to follow.
created_at: 2025-05-08T08:46:10Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: This does not need to be kept in bold.
created_at: 2025-05-08T08:46:34Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
+    
+    - You cannot impersonate yourself.  
+    - Account-related actions such as signing out, switching accounts, changing the default account, or resetting passwords are disabled.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: We do need to reiterate again in every point that an action or set of actions are disabled. We have mentioned it already in the main point above. Please clean up for all points.
created_at: 2025-05-08T08:47:50Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: @ivikramsahu ^^
created_at: 2025-05-08T14:47:32Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: @ivikramsahu ^^
created_at: 2025-05-08T14:47:40Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
+    
+    - You cannot impersonate yourself.  
+    - Account-related actions such as signing out, switching accounts, changing the default account, or resetting passwords are disabled.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: abhishekharness
body: @ivikramsahu ^^
created_at: 2025-05-08T14:47:47Z
author_association: CONTRIBUTOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: ivikramsahu
body: update.
created_at: 2025-05-08T16:09:16Z
author_association: COLLABORATOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: ivikramsahu
body: updated.
created_at: 2025-05-08T16:09:18Z
author_association: COLLABORATOR
diff_hunk: @@ -0,0 +1,74 @@
+---
+title: User Impersonation
+description: Learn how to impersonate a user and perform actions on their behalf.
+sidebar_position: 60
+helpdocs_topic_id: hyoe7qcaz6
+helpdocs_category_id: w4rzhnf27d
+helpdocs_is_private: false
+helpdocs_is_published: true
+---
+
+:::note Feature Flag details
+    This feature is currently behind the `PL_ENABLE_USER_IMPERSONATION` feature flag. Contact [Harness Support](mailto:support@harness.io) to enable the feature.
+:::
+
+User Impersonation allows account administrators to temporarily act as another user in the account, including other admins without needing their password. This feature is especially useful for troubleshooting, and verifying permissions across environments.
+
+By impersonating a user, admins can see exactly what that user sees and perform actions on their behalf, ensuring a more accurate and efficient support or testing process. 
+
+### Prerequisite
+
+- A user must have the Account Admin role to impersonate other users.
+
+### How to Impersonate a User
+
+1. Navigate to **Account Settings**, **Access Control** and select **Users**.
+
+2. Check for a user you want to impersonate, click on the vertical Ellipsis icon on the right, and select **Impersonate user**.
+
+    ![impersonate-user](./static/user-impersonate-option.png)
+
+3. For each impersonation session, you must provide a valid reason. Once entered, click **Start Impersonation** to begin the session.   
+
+    ![impersonate-reason](./static/reason-impersonate.png)
+
+4. The impersonation session lasts 30 minutes. A banner at the top of the screen shows the remaining time for the session.
+
+    ![impersonate-popup](./static/session-popup.png)
+
+5. To end the impersonation session midway, click **End Session**. 
+
+6. When the session ends, a prompt appears giving you the option to either **Restart Session** or **Quit**.
+
+    ![end-impersonate-session](./static/end-impersonate.png)
+
+### Impersonation session audit events
+
+The "Start impersonation" audit event is triggered at the beginning of an impersonation session, while the "End impersonation" audit event occurs when the session concludes or times out.
+
+All audit events fired during the impersonation session are tagged with the impersonator and impersonated user details. These can be viewed in the [Audit Trail](/docs/platform/governance/audit-trail/) page. 
+
+The Action column shows the activity, while the User column indicates who was impersonated and by whom.
+
+    ![audit-trail](./static/audit-trail.png)
+
+:::info Important Note    
+
+    The impersonation option is only available under Account Settings > Access Control >  Users. It is not accessible from the Users page at the Organization or Project level. 
+
+    **The following actions are disabled during an impersonation session to ensure security and control:**
+    
+    - You cannot impersonate yourself.  
+    - Account-related actions such as signing out, switching accounts, changing the default account, or resetting passwords are disabled.
path: docs/platform/role-based-access-control/user-impersonation.md
user: login: ivikramsahu
body: updated.

created_at: 2025-05-09T04:21:18Z
author_association: COLLABORATOR
path: docs/platform/role-based-access-control/static/audit-trail.png
user: login: abhishekharness
body: All the screenshots are not in sync. In the first screenshot, some user "testacctresou....." is being impersonated. In the second one, it is "Sammy Test". In the third screenshot, the email and username are hidden. In the fourth screenshot, it is again "Sammy". In Audit events, it is "Kallesh" who is being impersonated.
created_at: 2025-05-11T18:24:40Z
author_association: CONTRIBUTOR
path: docs/platform/role-based-access-control/static/audit-trail.png
user: login: ivikramsahu
body: I have added all the SS again. -> https://github.com/harness/developer-hub/pull/10209/commits/6f840137aa5271c8af797079c807d03231b1b229
created_at: 2025-05-12T07:57:07Z
author_association: COLLABORATOR
path: docs/platform/role-based-access-control/static/audit-trail.png
user: login: ivikramsahu
body: Updated in below SS -> https://github.com/harness/developer-hub/pull/10209/commits/6f840137aa5271c8af797079c807d03231b1b229 
created_at: 2025-05-12T07:57:49Z
author_association: COLLABORATOR
path: docs/platform/role-based-access-control/static/end-impersonate.png
user: login: ivikramsahu
body: update -> https://github.com/harness/developer-hub/pull/10209/commits/6f840137aa5271c8af797079c807d03231b1b229
created_at: 2025-05-12T07:58:00Z
author_association: COLLABORATOR

PR comments:
user: login: CLAassistant
created_at: 2025-04-30T17:37:14Z
body: [![CLA assistant check](https://cla-assistant.io/pull/badge/not_signed)](https://cla-assistant.io/harness/developer-hub?pullRequest=10209) <br/>Thank you for your submission! We really appreciate it. Like many open source projects, we ask that you all sign our [Contributor License Agreement](https://cla-assistant.io/harness/developer-hub?pullRequest=10209) before we can accept your contribution.<br/>**0** out of **2** committers have signed the CLA.<br/><br/>:x: abhishekharness<br/>:x: ivikramsahu<br/><sub>You have signed the CLA already but the status is still pending? Let us [recheck](https://cla-assistant.io/check/harness/developer-hub?pullRequest=10209) it.</sub>
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created_at: 2025-05-01T15:05:52Z
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