Towards a Continuous Knowledge Learning Engine for Chatbots

Although chatbots have been very popular in recent years, they still have some serious weaknesses which limit the scope of their applications. One major weakness is that they cannot learn new knowledge during the conversation process, i.e., their knowledge is fixed beforehand and cannot be expanded or updated during conversation. In this paper, we propose to build a general knowledge learning engine for chatbots to enable them to continuously and interactively learn new knowledge during conversations. As time goes by, they become more and more knowledgeable and better and better at learning and conversation. We model the task as an open-world knowledge base completion problem and propose a novel technique called lifelong interactive learning and inference (LiLi) to solve it. LiLi works by imitating how humans acquire knowledge and perform inference during an interactive conversation. Our experimental results show LiLi is highly promising.

section_name: Introduction
paragraphs: Chatbots such as dialog and question-answering systems have a long history in AI and natural language processing. Early such systems were mostly built using markup languages such as AIML, handcrafted conversation generation rules, and/or information retrieval techniques BIBREF0 , BIBREF1 , BIBREF2 , BIBREF3 . Recent neural conversation models BIBREF4 , BIBREF5 , BIBREF6 are even able to perform open-ended conversations. However, since they do not use explicit knowledge bases and do not perform inference, they often suffer from generic and dull responses BIBREF5 , BIBREF7 . More recently, BIBREF8 and BIBREF9 proposed to use knowledge bases (KBs) to help generate responses for knowledge-grounded conversation. However, one major weakness of all existing chat systems is that they do not explicitly or implicitly learn new knowledge in the conversation process. This seriously limits the scope of their applications. In contrast, we humans constantly learn new knowledge in our conversations. Even if some existing systems can use very large knowledge bases either harvested from a large data source such as the Web or built manually, these KBs still miss a large number of facts (knowledge) BIBREF10 . It is thus important for a chatbot to continuously learn new knowledge in the conversation process to expand its KB and to improve its conversation ability.
In recent years, researchers have studied the problem of KB completion, i.e., inferring new facts (knowledge) automatically from existing facts in a KB. KB completion (KBC) is defined as a binary classification problem: Given a query triple, ( INLINEFORM0 , INLINEFORM1 , INLINEFORM2 ), we want to predict whether the source entity INLINEFORM3 and target entity INLINEFORM4 can be linked by the relation INLINEFORM5 . However, existing approaches BIBREF11 , BIBREF12 , BIBREF13 , BIBREF14 , BIBREF15 , BIBREF16 solve this problem under the closed-world assumption, i.e., INLINEFORM6 , INLINEFORM7 and INLINEFORM8 are all known to exist in the KB. This is a major weakness because it means that no new knowledge or facts may contain unknown entities or relations. Due to this limitation, KBC is clearly not sufficient for knowledge learning in conversations because in a conversation, the user can say anything, which may contain entities and relations that are not already in the KB.
In this paper, we remove this assumption of KBC, and allow all INLINEFORM0 , INLINEFORM1 and INLINEFORM2 to be unknown. We call the new problem open-world knowledge base completion (OKBC). OKBC generalizes KBC. Below, we show that solving OKBC naturally provides the ground for knowledge learning and inference in conversations. In essence, we formulate an abstract problem of knowledge learning and inference in conversations as a well-defined OKBC problem in the interactive setting.
From the perspective of knowledge learning in conversations, essentially we can extract two key types of information, true facts and queries, from the user utterances. Queries are facts whose truth values need to be determined. Note that we do not study fact or relation extraction in this paper as there is an extensive work on the topic. (1) For a true fact, we will incorporate it into the KB. Here we need to make sure that it is not already in the KB, which involves relation resolution and entity linking. After a fact is added to the KB, we may predict that some related facts involving some existing relations in the KB may also be true (not logical implications as they can be automatically inferred). For example, if the user says “Obama was born in USA,” the system may guess that (Obama, CitizenOf, USA) (meaning that Obama is a citizen of USA) could also be true based on the current KB. To verify this fact, it needs to solve a KBC problem by treating (Obama, CitizenOf, USA) as a query. This is a KBC problem because the fact (Obama, BornIn, USA) extracted from the original sentence has been added to the KB. Then Obama and USA are in the KB. If the KBC problem is solved, it learns a new fact (Obama, CitizenOf, USA) in addition to the extracted fact (Obama, BornIn, USA). (2) For a query fact, e.g., (Obama, BornIn, USA) extracted from the user question “Was Obama born in USA?” we need to solve the OKBC problem if any of “Obama, “BornIn”, or “USA" is not already in the KB.
We can see that OKBC is the core of a knowledge learning engine for conversation. Thus, in this paper, we focus on solving it. We assume that other tasks such as fact/relation extraction and resolution and guessing of related facts of an extracted fact are solved by other sub-systems.
We solve the OKBC problem by mimicking how humans acquire knowledge and perform reasoning in an interactive conversation. Whenever we encounter an unknown concept or relation while answering a query, we perform inference using our existing knowledge. If our knowledge does not allow us to draw a conclusion, we typically ask questions to others to acquire related knowledge and use it in inference. The process typically involves an inference strategy (a sequence of actions), which interleaves a sequence of processing and interactive actions. A processing action can be the selection of related facts, deriving inference chain, etc., that advances the inference process. An interactive action can be deciding what to ask, formulating a suitable question, etc., that enable us to interact. The process helps grow the knowledge over time and the gained knowledge enables us to communicate better in the future. We call this lifelong interactive learning and inference (LiLi). Lifelong learning is reflected by the facts that the newly acquired facts are retained in the KB and used in inference for future queries, and that the accumulated knowledge in addition to the updated KB including past inference performances are leveraged to guide future interaction and learning. LiLi should have the following capabilities:
This setting is ideal for many NLP applications like dialog and question-answering systems that naturally provide the scope for human interaction and demand real-time inference.
LiLi starts with the closed-world KBC approach path-ranking (PR) BIBREF11 , BIBREF17 and extends KBC in a major way to open-world knowledge base completion (OKBC). For a relation INLINEFORM0 , PR works by enumerating paths (except single-link path INLINEFORM1 ) between entity-pairs linked by INLINEFORM2 in the KB and use them as features to train a binary classifier to predict whether a query INLINEFORM3 should be in the KB. Here, a path between two entities is a sequence of relations linking them. In our work, we adopt the latest PR method, C-PR BIBREF16 and extend it to make it work in the open-world setting. C-PR enumerates paths by performing bidirectional random walks over the KB graph while leveraging the context of the source-target entity-pair. We also adopt and extend the compositional vector space model BIBREF20 , BIBREF21 with continual learning capability for prediction.
Given an OKBC query ( INLINEFORM0 , INLINEFORM1 , INLINEFORM2 ) (e.g., “(Obama, CitizenOf, USA), which means whether Obama a citizen of USA), LiLi interacts with the user (if needed) by dynamically formulating questions (see the interaction example in Figure 1, which will be further explained in §3) and leverages the interactively acquired knowledge (supporting facts (SFs) in the figure) for continued inference. To do so, LiLi formulates a query-specific inference strategy and executes it. We design LiLi in a Reinforcement Learning (RL) setting that performs sub-tasks like formulating and executing strategy, training a prediction model for inference, and knowledge retention for future use. To the best of our knowledge, our work is the first to address the OKBC problem and to propose an interactive learning mechanism to solve it in a continuous or lifelong manner. We empirically verify the effectiveness of LiLi on two standard real-world KBs: Freebase and WordNet. Experimental results show that LiLi is highly effective in terms of its predictive performance and strategy formulation ability.
section_name: Related Work
paragraphs: To the best of our knowledge, we are not aware of any knowledge learning system that can learn new knowledge in the conversation process. This section thus discusses other related work.
Among existing KB completion approaches, BIBREF20 extended the vector space model for zero-shot KB inference. However, the model cannot handle unknown entities and can only work on fixed set of unknown relations with known embeddings. Recently, BIBREF22 proposed a method using external text corpus to perform inference on unknown entities. However, the method cannot handle unknown relations. Thus, these methods are not suitable for our open-world setting. None of the existing KB inference methods perform interactive knowledge learning like LiLi. NELL BIBREF23 continuously updates its KB using facts extracted from the Web. Our task is very different as we do not do Web fact extraction (which is also useful). We focus on user interactions in this paper. Our work is related to interactive language learning (ILL) BIBREF24 , BIBREF25 , but these are not about KB completion. The work in BIBREF26 allows a learner to ask questions in dialogue. However, this work used RL to learn about whether to ask the user or not. The “what to ask aspect" was manually designed by modeling synthetic tasks. LiLi formulates query-specific inference strategies which embed interaction behaviors. Also, no existing dialogue systems BIBREF4 , BIBREF27 , BIBREF28 , BIBREF29 , BIBREF30 employ lifelong learning to train prediction models by using information/knowledge retained in the past.
Our work is related to general lifelong learning in BIBREF31 , BIBREF32 , BIBREF33 , BIBREF34 , BIBREF35 , BIBREF36 . However, they learn only one type of tasks, e.g., supervised, topic modeling or reinforcement learning (RL) tasks. None of them is suitable for our setting, which involves interleaving of RL, supervised and interactive learning. More details about lifelong learning can be found in the book BIBREF31 .
section_name: Interactive Knowledge Learning (LiLi)
paragraphs: We design LiLi as a combination of two interconnected models: (1) a RL model that learns to formulate a query-specific inference strategy for performing the OKBC task, and (2) a lifelong prediction model to predict whether a triple should be in the KB, which is invoked by an action while executing the inference strategy and is learned for each relation as in C-PR. The framework improves its performance over time through user interaction and knowledge retention. Compared to the existing KB inference methods, LiLi overcomes the following three challenges for OKBC:
1. Mapping open-world to close-world. Being a closed-world method, C-PR cannot extract path features and learn a prediction model when any of INLINEFORM0 , INLINEFORM1 or INLINEFORM2 is unknown. LiLi solves this problem through interactive knowledge acquisition. If INLINEFORM3 is unknown, LiLi asks the user to provide a clue (an example of INLINEFORM4 ). And if INLINEFORM5 or INLINEFORM6 is unknown, LiLi asks the user to provide a link (relation) to connect the unknown entity with an existing entity (automatically selected) in the KB. We refer to such a query as a connecting link query (CLQ). The acquired knowledge reduces OKBC to KBC and makes the inference task feasible.
2. Spareseness of KB. A main issue of all PR methods like C-PR is the connectivity of the KB graph. If there is no path connecting INLINEFORM0 and INLINEFORM1 in the graph, path enumeration of C-PR gets stuck and inference becomes infeasible. In such cases, LiLi uses a template relation (“@-?-@") as the missing link marker to connect entity-pairs and continues feature extraction. A path containing “@-?-@" is called an incomplete path. Thus, the extracted feature set contains both complete (no missing link) and incomplete paths. Next, LiLi selects an incomplete path from the feature set and asks the user to provide a link for path completion. We refer to such a query as missing link query (MLQ).
3. Limitation in user knowledge. If the user is unable to respond to MLQs or CLQs, LiLi uses a guessing mechanism (discussed later) to fill the gap. This enables LiLi to continue its inference even if the user cannot answer a system question.
section_name: Components of LiLi
paragraphs: As lifelong learning needs to retain knowledge learned from past tasks and use it to help future learning BIBREF31 , LiLi uses a Knowledge Store (KS) for knowledge retention. KS has four components: (i) Knowledge Graph ( INLINEFORM0 ): INLINEFORM1 (the KB) is initialized with base KB triples (see §4) and gets updated over time with the acquired knowledge. (ii) Relation-Entity Matrix ( INLINEFORM2 ): INLINEFORM3 is a sparse matrix, with rows as relations and columns as entity-pairs and is used by the prediction model. Given a triple ( INLINEFORM4 , INLINEFORM5 , INLINEFORM6 ) INLINEFORM7 , we set INLINEFORM8 [ INLINEFORM9 , ( INLINEFORM10 , INLINEFORM11 )] = 1 indicating INLINEFORM12 occurs for pair ( INLINEFORM13 , INLINEFORM14 ). (iii) Task Experience Store ( INLINEFORM15 ): INLINEFORM16 stores the predictive performance of LiLi on past learned tasks in terms of Matthews correlation coefficient (MCC) that measures the quality of binary classification. So, for two tasks INLINEFORM17 and INLINEFORM18 (each relation is a task), if INLINEFORM19 [ INLINEFORM20 ] INLINEFORM21 INLINEFORM22 [ INLINEFORM23 ] [where INLINEFORM24 [ INLINEFORM25 ]=MCC( INLINEFORM26 )], we say C-PR has learned INLINEFORM27 well compared to INLINEFORM28 . (iv) Incomplete Feature DB ( INLINEFORM29 ): INLINEFORM30 stores the frequency of an incomplete path INLINEFORM31 in the form of a tuple ( INLINEFORM32 , INLINEFORM33 , INLINEFORM34 ) and is used in formulating MLQs. INLINEFORM35 [( INLINEFORM36 , INLINEFORM37 , INLINEFORM38 )] = INLINEFORM39 implies LiLi has extracted incomplete path INLINEFORM40 INLINEFORM41 times involving entity-pair INLINEFORM42 [( INLINEFORM43 , INLINEFORM44 )] for query relation INLINEFORM45 .
The RL model learns even after training whenever it encounters an unseen state (in testing) and thus, gets updated over time. KS is updated continuously over time as a result of the execution of LiLi and takes part in future learning. The prediction model uses lifelong learning (LL), where we transfer knowledge (parameter values) from the model for a past most similar task to help learn for the current task. Similar tasks are identified by factorizing INLINEFORM0 and computing a task similarity matrix INLINEFORM1 . Besides LL, LiLi uses INLINEFORM2 to identify poorly learned past tasks and acquire more clues for them to improve its skillset over time.
LiLi also uses a stack, called Inference Stack ( INLINEFORM0 ) to hold query and its state information for RL. LiLi always processes stack top ( INLINEFORM1 [top]). The clues from the user get stored in INLINEFORM2 on top of the query during strategy execution and processed first. Thus, the prediction model for INLINEFORM3 is learned before performing inference on query, transforming OKBC to a KBC problem. Table 1 shows the parameters of LiLi used in the following sections.
section_name: Working of LiLi
paragraphs: Given an OKBC query ( INLINEFORM0 , INLINEFORM1 , INLINEFORM2 ), we represent it as a data instance INLINEFORM3 . INLINEFORM4 consists of INLINEFORM5 (the query triple), INLINEFORM6 (interaction limit set for INLINEFORM7 ), INLINEFORM8 (experience list storing the transition history of MDP for INLINEFORM9 in RL) and INLINEFORM10 (mode of INLINEFORM11 ) denoting if INLINEFORM12 is ` INLINEFORM13 ' (training), ` INLINEFORM14 ' (validation), ` INLINEFORM15 ' (evaluation) or ` INLINEFORM16 ' (clue) instance and INLINEFORM17 (feature set). We denote INLINEFORM18 ( INLINEFORM19 ) as the set of all complete (incomplete) path features in INLINEFORM20 . Given a data instance INLINEFORM21 , LiLi starts its initialization as follows: it sets the state as INLINEFORM22 (based on INLINEFORM23 , explained later), pushes the query tuple ( INLINEFORM24 , INLINEFORM25 ) into INLINEFORM26 and feeds INLINEFORM27 [top] to the RL-model for strategy formulation from INLINEFORM28 .
Inference Strategy Formulation. We view solving the strategy formulation problem as learning to play an inference game, where the goal is to formulate a strategy that "makes the inference task possible". Considering PR methods, inference is possible, iff (1) INLINEFORM0 becomes known to its KB (by acquiring clues when INLINEFORM1 is unknown) and (2) path features are extracted between INLINEFORM2 and INLINEFORM3 (which inturn requires INLINEFORM4 and INLINEFORM5 to be known to KB). If these conditions are met at the end of an episode (when strategy formulation finishes for a given query) of the game, LiLi wins and thus, it trains the prediction model for INLINEFORM6 and uses it for inference.
LiLi's strategy formulation is modeled as a Markov Decision Process (MDP) with finite state ( INLINEFORM0 ) and action ( INLINEFORM1 ) spaces. A state INLINEFORM2 consists of 10 binary state variables (Table 2), each of which keeps track of results of an action INLINEFORM3 taken by LiLi and thus, records the progress in inference process made so far. INLINEFORM4 is the initial state with all state bits set as 0. If the data instance (query) is a clue [ INLINEFORM5 ], INLINEFORM6 [CLUE] is set as 1. INLINEFORM7 consists of 6 actions (Table 3). INLINEFORM8 , INLINEFORM9 , INLINEFORM10 are processing actions and INLINEFORM11 , INLINEFORM12 , INLINEFORM13 are interactive actions. Whenever INLINEFORM14 is executed, the MDP reaches the terminal state. Given an action INLINEFORM15 in state INLINEFORM16 , if INLINEFORM17 is invalid in INLINEFORM21 or the objective of INLINEFORM22 is unsatisfied (* marked the condition in INLINEFORM23 ), RL receives a negative reward (empirically set); else receives a positive reward.. We use Q-learning BIBREF38 with INLINEFORM24 -greedy strategy to learn the optimal policy for training the RL model. Note that, the inference strategy is independent of KB type and correctness of prediction. Thus, the RL-model is trained only once from scratch (reused thereafter for other KBs) and also, independently of the prediction model.
Sometimes the training dataset may not be enough to learn optimal policy for all INLINEFORM0 . Thus, encountering an unseen state during test can make RL-model clueless about the action. Given a state INLINEFORM1 , whenever an invalid INLINEFORM2 is chosen, LiLi remains in INLINEFORM3 . For INLINEFORM4 , LiLi remains in INLINEFORM5 untill INLINEFORM6 (see Table 1 for INLINEFORM7 ). So, if the state remains the same for ( INLINEFORM8 +1) times, it implies LiLi has encountered a fault (an unseen state). RL-model instantly switches to the training mode and randomly explores INLINEFORM9 to learn the optimal action (fault-tolerant learning). While exploring INLINEFORM10 , the model chooses INLINEFORM11 only when it has tried all other INLINEFORM12 to avoid abrupt end of episode.
Execution of Actions. At any given point in time, let ( INLINEFORM0 , INLINEFORM1 ) be the current INLINEFORM2 [top], INLINEFORM3 is the chosen action and the current version of KS components are INLINEFORM4 , INLINEFORM5 , INLINEFORM6 and INLINEFORM7 . Then, if INLINEFORM8 is invalid in INLINEFORM9 , LiLi only updates INLINEFORM10 [top] with ( INLINEFORM11 , INLINEFORM12 ) and returns INLINEFORM13 [top] to RL-model. In this process, LiLi adds experience ( INLINEFORM14 , INLINEFORM15 , INLINEFORM16 , INLINEFORM17 ) in INLINEFORM18 and then, replaces INLINEFORM19 [top] with ( INLINEFORM20 , INLINEFORM21 ). If INLINEFORM22 is valid in INLINEFORM23 , LiLi first sets the next state INLINEFORM24 and performs a sequence of operations INLINEFORM25 based on INLINEFORM26 (discussed below). Unless specified, in INLINEFORM27 , LiLi always monitors INLINEFORM28 and if INLINEFORM29 becomes 0, LiLi sets INLINEFORM30 . Also, whenever LiLi asks the user a query, INLINEFORM31 is decremented by 1. Once INLINEFORM32 ends, LiLi updates INLINEFORM33 [top] with ( INLINEFORM34 , INLINEFORM35 ) and returns INLINEFORM36 [top] to RL-model for choosing the next action.
In INLINEFORM0 , LiLi searches INLINEFORM1 , INLINEFORM2 , INLINEFORM3 in INLINEFORM4 and sets appropriate bits in INLINEFORM5 (see Table 2). If INLINEFORM6 was unknown before and is just added to INLINEFORM7 or is in the bottom INLINEFORM8 % (see Table 1 for INLINEFORM9 ) of INLINEFORM10 , LiLi randomly sets INLINEFORM14 with probability INLINEFORM15 . If INLINEFORM16 is a clue and INLINEFORM17 , LiLi updates KS with triple INLINEFORM18 , where ( INLINEFORM19 , INLINEFORM20 , INLINEFORM21 ) and ( INLINEFORM22 , INLINEFORM23 , INLINEFORM24 ) gets added to INLINEFORM25 and INLINEFORM26 , INLINEFORM27 are set as 1.
In INLINEFORM0 , LiLi asks the user to provide a clue (+ve instance) for INLINEFORM1 and corrupts INLINEFORM2 and INLINEFORM3 of the clue once at a time, to generate -ve instances by sampling nodes from INLINEFORM4 . These instances help in training prediction model for INLINEFORM5 while executing INLINEFORM6 .
In INLINEFORM0 , LiLi selects an incomplete path INLINEFORM1 from INLINEFORM2 to formulate MLQ, such that INLINEFORM3 is most frequently observed for INLINEFORM4 and INLINEFORM5 is high, given by INLINEFORM6 . Here, INLINEFORM7 denotes the contextual similarity BIBREF16 of entity-pair INLINEFORM8 . If INLINEFORM9 is high, INLINEFORM10 is more likely to possess a relation between them and so, is a good candidate for formulating MLQ. When the user does not respond to MLQ (or CLQ in INLINEFORM11 ), the guessing mechanism is used, which works as follows: Since contextual similarity of entity-pairs is highly correlated with their class labels BIBREF16 , LiLi divides the similarity range [-1, 1] into three segments, using a low ( INLINEFORM12 ) and high ( INLINEFORM13 ) similarity threshold and replaces the missing link with INLINEFORM14 in INLINEFORM15 to make it complete as follows: If INLINEFORM16 , INLINEFORM17 = “@-LooselyRelatedTo-@"; else if INLINEFORM18 , INLINEFORM19 =“@-NotRelatedTo-@"; Otherwise, INLINEFORM20 =“@-RelatedTo-@".
In INLINEFORM0 , LiLi asks CLQs for connecting unknown entities INLINEFORM1 and/or INLINEFORM2 with INLINEFORM3 by selecting the most contextually relevant node (wrt INLINEFORM4 , INLINEFORM5 ) from INLINEFORM6 , given by link INLINEFORM7 . We adopt the contextual relevance idea in BIBREF16 which is computed using word embedding BIBREF39 
In INLINEFORM0 , LiLi extracts path features INLINEFORM1 between ( INLINEFORM2 , INLINEFORM3 ) and updates INLINEFORM4 with incomplete features from INLINEFORM5 . LiLi always trains the prediction model with complete features INLINEFORM6 and once INLINEFORM7 or INLINEFORM8 , LiLi stops asking MLQs. Thus, in both INLINEFORM9 and INLINEFORM10 , LiLi always monitors INLINEFORM11 to check for the said requirements and sets INLINEFORM12 to control interactions.
In INLINEFORM0 , if LiLi wins the episode, it adds INLINEFORM1 in one of data buffers INLINEFORM2 based on its mode INLINEFORM3 . E.g., if INLINEFORM4 or INLINEFORM5 , INLINEFORM6 is used for training and added to INLINEFORM7 . Similarly validation buffer INLINEFORM8 and evaluation buffer INLINEFORM9 are populated. If INLINEFORM10 , LiLi invokes the prediction model for INLINEFORM11 .
Lifelong Relation Prediction. Given a relation INLINEFORM0 , LiLi uses INLINEFORM1 and INLINEFORM2 (see INLINEFORM3 ) to train a prediction model (say, INLINEFORM4 ) with parameters INLINEFORM5 . For a unknown INLINEFORM6 , the clue instances get stored in INLINEFORM7 and INLINEFORM8 . Thus, LiLi populates INLINEFORM9 by taking 10% (see §4) of the instances from INLINEFORM10 and starts the training. For INLINEFORM11 , LiLi uses a LSTM BIBREF40 to compose the vector representation of each feature INLINEFORM12 as INLINEFORM13 and vector representation of INLINEFORM14 as INLINEFORM15 . Next, LiLi computes the prediction value, INLINEFORM16 as sigmoid of the mean cosine similarity of all features and INLINEFORM17 , given by INLINEFORM18 ) and maximize the log-likelihood of INLINEFORM19 for training. Once INLINEFORM20 is trained, LiLi updates INLINEFORM21 [ INLINEFORM22 ] using INLINEFORM23 . We also train an inverse model for INLINEFORM24 , INLINEFORM25 by reversing the path features in INLINEFORM26 and INLINEFORM27 which help in lifelong learning (discussed below). Unlike BIBREF20 , BIBREF21 , while predicting the label for INLINEFORM28 , we compute a relation-specific prediction threshold INLINEFORM29 corresponding to INLINEFORM30 using INLINEFORM31 as: INLINEFORM32 and infer INLINEFORM33 as +ve if INLINEFORM34 and -ve otherwise. Here, INLINEFORM35 ( INLINEFORM36 ) is the mean prediction value for all +ve (-ve) examples in INLINEFORM37 .
Models trained on a few examples (e.g., clues acquired for unknown INLINEFORM0 ) with randomly initialized weights often perform poorly due to underfitting. Thus, we transfer knowledge (weights) from the past most similar (wrt INLINEFORM1 ) task in a lifelong learning manner BIBREF31 . LiLi uses INLINEFORM2 to find the past most similar task for INLINEFORM3 as follows: LiLi computes trancated SVD of INLINEFORM4 as INLINEFORM5 and then, the similarity matrix INLINEFORM6 . INLINEFORM7 provides the similarity between relations INLINEFORM8 and INLINEFORM9 in INLINEFORM10 . Thus, LiLi chooses a source relation INLINEFORM11 to transfer weights. Here, INLINEFORM12 is the set of all INLINEFORM13 and INLINEFORM14 for which LiLi has already learned a prediction model. Now, if INLINEFORM15 or INLINEFORM16 , LiLi randomly initializes the weights INLINEFORM17 for INLINEFORM18 and proceeds with the training. Otherwise, LiLi uses INLINEFORM19 as initial weights and fine-tunes INLINEFORM20 with a low learning rate.
A Running Example. Considering the example shown in Figure 1, LiLi works as follows: first, LiLi executes INLINEFORM0 and detects that the source entity “Obama" and query relation “CitizenOf" are unknown. Thus, LiLi executes INLINEFORM1 to acquire clue (SF1) for “CitizenOf" and pushes the clue (+ve example) and two generated -ve examples into INLINEFORM2 . Once the clues are processed and a prediction model is trained for “CitizenOf" by formulating separate strategies for them, LiLi becomes aware of “CitizenOf". Now, as the clues have already been popped from INLINEFORM3 , the query becomes INLINEFORM4 and the strategy formulation process for the query resumes. Next, LiLi asks user to provide a connecting link for “Obama" by performing INLINEFORM5 . Now, the query entities and relation being known, LiLi enumerates paths between “Obama" and “USA" by performing INLINEFORM6 . Let an extracted path be “ INLINEFORM7 " with missing link between ( INLINEFORM8 , INLINEFORM9 ). LiLi asks the user to fill the link by performing INLINEFORM10 and then, extracts the complete feature “ INLINEFORM11 ". The feature set is then fed to the prediction model and inference is made as a result of INLINEFORM12 . Thus, the formulated inference strategy is: “ INLINEFORM13 ".
section_name: Experiments
paragraphs: We now evaluate LiLi in terms of its predictive performance and strategy formulation abilities.
Data: We use two standard datasets (see Table 4): (1) Freebase FB15k, and (2) WordNet INLINEFORM0 . Using each dataset, we build a fairly large graph and use it as the original KB ( INLINEFORM1 ) for evaluation. We also augment INLINEFORM2 with inverse triples ( INLINEFORM3 , INLINEFORM4 , INLINEFORM5 ) for each ( INLINEFORM6 , INLINEFORM7 , INLINEFORM8 ) following existing KBC methods.
Parameter Settings. Unless specified, the empirically set parameters (see Table 1) of LiLi are: INLINEFORM0 , INLINEFORM1 , INLINEFORM2 , INLINEFORM3 , INLINEFORM4 , INLINEFORM5 , INLINEFORM6 , INLINEFORM7 , INLINEFORM8 , INLINEFORM9 , INLINEFORM10 . For training RL-model with INLINEFORM11 -greedy strategy, we use INLINEFORM12 , INLINEFORM13 , pre-training steps=50000. We used Keras deep learning library to implement and train the prediction model. We set batch-size as 128, max. training epoch as 150, dropout as 0.2, hidden units and embedding size as 300 and learning rate as 5e-3 which is reduced gradually on plateau with factor 0.5 and patience 5. Adam optimizer and early stopping were used in training. We also shuffle INLINEFORM14 in each epoch and adjust class weights inversely proportional to class frequencies in INLINEFORM15 .
Labeled Dataset Generation and Simulated User Creation. We create a simulated user for each KB to evaluate LiLi. We create the labeled datasets, the simulated user’s knowledge base ( INLINEFORM0 ), and the base KB ( INLINEFORM1 ) from INLINEFORM2 . INLINEFORM3 used as the initial KB graph ( INLINEFORM4 ) of LiLi.
We followed BIBREF16 for labeled dataset generation. For Freebase, we found 86 relations with INLINEFORM0 triples and randomly selected 50 from various domains. We randomly shuffle the list of 50 relations, select 25% of them as unknown relations and consider the rest (75%) as known relations. For each known relation INLINEFORM1 , we randomly shuffle the list of distinct triples for INLINEFORM2 , choose 1000 triples and split them into 60% training, 10% validation and 20% test. Rest 10% along with the leftover (not included in the list of 1000) triples are added to INLINEFORM3 . For each unknown relation INLINEFORM4 , we remove all triples of INLINEFORM5 from INLINEFORM6 and add them to INLINEFORM7 . In this process, we also randomly choose 20% triples as test instances for unknown INLINEFORM8 which are excluded from INLINEFORM9 . Note that, now INLINEFORM10 has at least 10% of chosen triples for each INLINEFORM11 (known and unknown) and so, user is always able to provide clues for both cases. For each labeled dataset, we randomly choose 10% of the entities present in dataset triples, remove triples involving those entities from INLINEFORM12 and add to INLINEFORM13 . At this point, INLINEFORM14 gets reduced to INLINEFORM15 and is used as INLINEFORM16 for LiLi. The dataset stats in Table 4 shows that the base KB (60% triples of INLINEFORM17 ) is highly sparse (compared to original KB) which makes the inference task much harder. WordNet dataset being small, we select all 18 relations for evaluation and create labeled dataset, INLINEFORM18 and INLINEFORM19 following Freebase. Although the user may provide clues 100% of the time, it often cannot respond to MLQs and CLQs (due to lack of required triples/facts). Thus, we further enrich INLINEFORM20 with external KB triples.
Given a relation INLINEFORM0 and an observed triple ( INLINEFORM1 , INLINEFORM2 , INLINEFORM3 ) in training or testing, the pair ( INLINEFORM4 , INLINEFORM5 ) is regarded as a +ve instance for INLINEFORM6 . Following BIBREF18 , for each +ve instance ( INLINEFORM7 , INLINEFORM8 ), we generate two negative ones, one by randomly corrupting the source INLINEFORM9 , and the other by corrupting the target INLINEFORM10 . Note that, the test triples are not in INLINEFORM11 or INLINEFORM12 and none of the -ve instances overlap with the +ve ones.
Baselines. As none of the existing KBC methods can solve the OKBC problem, we choose various versions of LiLi as baselines.
Single: Version of LiLi where we train a single prediction model INLINEFORM0 for all test relations.
Sep: We do not transfer (past learned) weights for initializing INLINEFORM0 , i.e., we disable LL.
F-th): Here, we use a fixed prediction threshold 0.5 instead of relation-specific threshold INLINEFORM0 .
BG: The missing or connecting links (when the user does not respond) are filled with “@-RelatedTo-@" blindly, no guessing mechanism.
w/o PTS: LiLi does not ask for additional clues via past task selection for skillset improvement.
Evaluation Metrics. To evaluate the strategy formulation ability, we introduce a measure called Coverage( INLINEFORM0 ), defined as the fraction of total query data instances, for which LiLi has successfully formulated strategies that lead to winning. If LiLi wins on all episodes for a given dataset, INLINEFORM1 is 1.0. To evaluate the predictive performance, we use Avg. MCC and avg. +ve F1 score.
section_name: Results and Analysis
paragraphs: Evaluation-I: Strategy Formulation Ability. Table 5 shows the list of inference strategies formulated by LiLi for various INLINEFORM0 and INLINEFORM1 , which control the strategy formulation of LiLi. When INLINEFORM2 , LiLi cannot interact with user and works like a closed-world method. Thus, INLINEFORM3 drops significantly (0.47). When INLINEFORM4 , i.e. with only one interaction per query, LiLi acquires knowledge well for instances where either of the entities or relation is unknown. However, as one unknown entity may appear in multiple test triples, once the entity becomes known, LiLi doesn’t need to ask for it again and can perform inference on future triples causing significant increase in INLINEFORM5 (0.97). When INLINEFORM6 , LiLi is able to perform inference on all instances and INLINEFORM7 becomes 1. For INLINEFORM8 , LiLi uses INLINEFORM9 only once (as only one MLQ satisfies INLINEFORM10 ) compared to INLINEFORM11 . In summary, LiLi’s RL-model can effectively formulate query-specific inference strategies (based on specified parameter values). Evaluation-II: Predictive Performance. Table 6 shows the comparative performance of LiLi with baselines. To judge the overall improvements, we performed paired t-test considering +ve F1 scores on each relation as paired data. Considering both KBs and all relation types, LiLi outperforms Sep with INLINEFORM12 . If we set INLINEFORM13 (training with very few clues), LiLi outperforms Sep with INLINEFORM14 on Freebase considering MCC. Thus, the lifelong learning mechanism is effective in transferring helpful knowledge. Single model performs better than Sep for unknown relations due to the sharing of knowledge (weights) across tasks. However, for known relations, performance drops because, as a new relation arrives to the system, old weights get corrupted and catastrophic forgetting occurs. For unknown relations, as the relations are evaluated just after training, there is no chance for catastrophic forgetting. The performance improvement ( INLINEFORM15 ) of LiLi over F-th on Freebase signifies that the relation-specific threshold INLINEFORM16 works better than fixed threshold 0.5 because, if all prediction values for test instances lie above (or below) 0.5, F-th predicts all instances as +ve (-ve) which degrades its performance. Due to the utilization of contextual similarity (highly correlated with class labels) of entity-pairs, LiLi’s guessing mechanism works better ( INLINEFORM17 ) than blind guessing (BG). The past task selection mechanism of LiLi also improves its performance over w/o PTS, as it acquires more clues during testing for poorly performed tasks (evaluated on validation set). For Freebase, due to a large number of past tasks [9 (25% of 38)], the performance difference is more significant ( INLINEFORM18 ). For WordNet, the number is relatively small [3 (25% of 14)] and hence, the difference is not significant.
Evaluation-III: User Interaction vs. Performance. Table 7 shows the results of LiLi by varying clue acquisition rate ( INLINEFORM0 ). We use Freebase for tuning INLINEFORM1 due to its higher number of unknown test relations compared to WordNet. LiLi’s performance improves significantly as it acquires more clues from the user. The results on INLINEFORM2 outperforms ( INLINEFORM3 ) that on INLINEFORM4 . Table 8 shows the results of LiLi on user responses to MLQ’s and CLQ’s. Answering MLQ’s and CLQ’s is very hard for simulated users (unlike crowd-sourcing) as often INLINEFORM5 lacks the required triple. Thus, we attempt to analyze how the performance is effected if the user does not respond at all. The results show a clear trend in overall performance improvement when the user responds. However, the improvement is not significant as the simulated user’s query satisfaction rate (1% MLQs and 10% CLQs) is very small. But, the analysis shows the effectiveness of LiLi’s guessing mechanism and continual learning ability that help in achieving avg. +ve F1 of 0.57 and 0.62 on FB and WN respectively with minimal participation of the user.
section_name: Conclusion
paragraphs:  In this paper, we are interested in building a generic engine for continuous knowledge learning in human-machine conversations. We first showed that the problem underlying the engine can be formulated as an open-world knowledge base completion (OKBC) problem. We then proposed an lifelong interactive learning and inference (LiLi) approach to solving the OKBC problem. OKBC is a generalization of KBC. LiLi solves the OKBC problem by first formulating a query-specific inference strategy using RL and then executing it to solve the problem by interacting with the user in a lifelong learning manner. Experimental results showed the effectiveness of LiLi in terms of both predictive quality and strategy formulation ability. We believe that a system with the LiLi approach can serve as a knowledge learning engine for conversations. Our future work will improve LiLi to make more accurate.
section_name: Acknowledgments
paragraphs: This work was supported in part by National Science Foundation (NSF) under grant no. IIS-1407927 and IIS-1650900, and a gift from Huawei Technologies Co Ltd.

Figures and tables:
caption: Figure 1: An example of interactive inference and learning. Note that LiLi only works with triples. Each triple above is assumed to be extracted from the sentence after it.
caption: Table 2: State bits and their meanings.
caption: Table 3: Actions and their descriptions.
caption: Table 4: Dataset statistics [kwn = known, unk = unknown]
caption: Table 5: Inference strategies formulated by LiLi (ordered by frequency).
caption: Table 6: Comparison of predictive performance of various versions of LiLi [kwn = known, unk = unknown, all = overall].
caption: Table 8: Performance of LiLi on user’s responses.

Questions and answers:
question: Do they report results only on English data?
answers: answer: unanswerable: yes
answer: unanswerable: yes
question: How much better than the baseline is LiLi?
answers: answer: unanswerable: no
free_form_answer: In case of Freebase knowledge base, LiLi model had better F1 score than the single model by 0.20 , 0.01, 0.159 for kwn, unk, and all test Rel type.  The values for WordNet are 0.25, 0.1, 0.2. 

answer: unanswerable: yes
question: What baseline is used in the experiments?
answers: answer: unanswerable: no
extractive_spans: versions of LiLi
answer: unanswerable: no
extractive_spans: various versions of LiLi as baselines
Single
Sep
F-th
BG
w/o PTS
question: In what way does LiLi imitate how humans acquire knowledge and perform inference during an interactive conversation?
answers: answer: unanswerable: no
extractive_spans: newly acquired facts are retained in the KB and used in inference for future queries, and that the accumulated knowledge in addition to the updated KB including past inference performances are leveraged to guide future interaction and learning
answer: unanswerable: no
extractive_spans: Whenever we encounter an unknown concept or relation while answering a query, we perform inference using our existing knowledge. If our knowledge does not allow us to draw a conclusion, we typically ask questions to others to acquire related knowledge and use it in inference. 
question: What metrics are used to establish that this makes chatbots more knowledgeable and better at learning and conversation? 
answers: answer: unanswerable: no
extractive_spans: Coverage
Avg. MCC and avg. +ve F1 score
answer: unanswerable: no
extractive_spans: strategy formulation ability, we introduce a measure called Coverage( INLINEFORM0 )
To evaluate the predictive performance, we use Avg. MCC and avg. +ve F1 score
question: What are the components of the general knowledge learning engine?
answers: answer: unanswerable: no
free_form_answer: Answer with content missing: (list)
LiLi should have the following capabilities:
1. to formulate an inference strategy for a given query that embeds processing and interactive actions.
2. to learn interaction behaviors (deciding what to ask and when to ask the user).
3. to leverage the acquired knowledge in the current and future inference process.
4. to perform 1, 2 and 3 in a lifelong manner for continuous knowledge learning.
answer: unanswerable: no
extractive_spans: Knowledge Store (KS) 
Knowledge Graph ( INLINEFORM0 )
 Relation-Entity Matrix ( INLINEFORM2 )
Task Experience Store ( INLINEFORM15 )
Incomplete Feature DB ( INLINEFORM29 )