Wix Forms: Troubleshooting
If you (or your visitors) are experiencing issues with one of your forms, the information below can help you understand the possible cause and solution.  How do I know if I'm using old Wix Forms or new Wix Forms?This article will help you understand the differences between old and new Wix Forms. New FormsOld FormsClick the issue you are having below to learn how to resolve it:I'm not receiving email notifications about form submissionsIf you are experiencing an issue with receiving notifications to your inbox, whitelist the following:
Domains: @automations.ascendbywix.com, *@crm.wix.com and *@wixforms.com
Note: Remember to include the asterisk (*) when whitelisting the relevant domains. This will ensure that all the variants of the first part of the email address are whitelisted. Email: no-reply@test.wixshoutout.com
After whitelisting each of the addresses above, republish the site.I can't enter information in my form on my live siteIf your visitors are not able to enter information in the form on your live site, check:
There are no overlapping elements placed above the fields in your form in the editor. That you haven't added any Velo by Wix elements to your form. Adding new fields should be done through Wix Form settings.I'm getting spam submissions in my formThe new Wix Forms are integrated with spam filters. If you are receiving spam submissions, adjust your spam filter settings and select Advanced and reCAPTCHA.I'm not receiving Wix Inbox notifications about my formBy default, when someone submits a form, an email is automatically sent to the site owner notifying them about the submission. To receive a notification in your Wix Inbox, set up an automation trigger using Wix Automations. You can choose Show in Inbox as an action.  Learn more about setting who gets notified about form submissions.Click the issue you are having below to learn how to resolve it:I'm not receiving email notifications about form submissionsIf you are experiencing an issue with receiving notifications to your inbox, whitelist the following:
Domains: @automations.ascendbywix.com, *@crm.wix.com and *@wixforms.com
Note: Remember to include the asterisk (*) when whitelisting the relevant domains. This will ensure that all the variants of the first part of the email address are whitelisted. Email: no-reply@test.wixshoutout.com
After whitelisting each of the addresses above, republish the site.I can't enter information in my form on my live siteIf your visitors are not able to enter information in the form on your live site, check:
There are no overlapping elements placed above the fields in your form in the editor. That you haven't added any Velo by Wix elements to your form. Adding new fields should be done through Wix Form settings.I'm getting spam submissions in my formTo protect your forms from spam, add a reCAPTCHA field that verifies your visitors aren't robots. 
Click the form in the editor. Click Add New Field. Click Anti Spam in the left menu. Click the Add icon  next to reCAPTCHA.I'm not receiving Wix Inbox notifications about my formYou may have selected Email only in your form's notification settings. Selecting this option means only the initial form submission notification appears in Wix Inbox. Any follow-up conversation or questions from the site visitor do not appear in Wix Inbox or as dashboard notifications.Switching to Inbox, email & mobile app notifies your site collaborators via Wix Inbox, email and the mobile app and allows them to respond to submissions via any of these channels. All correspondence appears in your Wix Inbox. Learn more about setting who gets notified about form submissions.I'm missing form submissions in the submissions tableIf you can't see form submissions in your submissions table, it is most likely because your form was created for a period of time before the submissions table was created. When you add a form on your site, you must go into the form's settings and click Create Submissions Table. If your form was collecting data before you created a submissions table, you will not see those submissions on the table. Learn more about creating a submissions table.Still need help?If the problem persists, contact us with the information below.Information to add to your support ticket
The name or URL of your Wix site.  The name and version of the web browser you're using.   The name and version of your computer's operating system. A screenshot of your console view using the steps below:
    
Open an incognito window in Google Chrome (Ctrl + Shift + N). Sign in to Wix and try to open your editor.  Use the keyboard shortcut Ctrl + Shift + J (on PC) or Cmd + Option + J (on Mac). Click the Console tab at the top of the panel and refresh the page (F5). Take a screenshot of this tab.