Wix Restaurants: Managing Incoming Orders with the New Wix Restaurants Orders App
Important:
This article is about Wix Restaurants Orders (New), Wix's new online ordering app.  For info on the previous online ordering app, click here. Manage orders with Wix Restaurant Orders via your site's dashboard or the Wix app. View incoming orders in real time, accept them with a swipe, and get instant notifications. You can access order details, pricing, and options to print, email, or reject if needed. The Online Orders tab is where you track the status of your orders:
Delivery orders: Track order progress through 4 statuses (in 4 columns) - Pending, Accepted, Ready, and Out for Delivery. Pickup orders: Track the first 3 statuses.Step 1 | Receive the order notificationWhen an order comes in, you'll receive an email notification. You can also customize additional notification types, including real-time alerts on your phone via the Wix app. Download the app to start receiving mobile notifications on your iPhone or Android.Step 2 | Accept or reject the orderTo get started, click Accept on an incoming order to move it to the "Accepted" column.  You can see at a glance what was ordered as well as any customer notes or modifications.To accept or reject an order:DashboardWix app
Go to Online Orders in your site's dashboard. Choose what you want to do:
    
Accept: Click Accept.  Reject:

Click the More Actions icon . Select Cancel order or Cancel and refund order. (Optional) Deselect the email to customer. (Optional) If sending an email to your customer, enter a short note. Click Continue. Click Cancel order. Note: This cannot be undone.    Business that accept pre-orders: If you accept orders days in advance, you can also click the calendar view to view upcoming orders by date.
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Sales and select Restaurant Orders (New).  Choose what you want to do:
    
Accept: Tap Accept. 
Tip: You can swipe an order to the right to quickly accept it. Reject:

Tap the More Actions icon . Select Cancel order or Cancel and refund order. (Optional) Deselect the email to customer. (Optional) If sending an email to your customer, enter a short note. Click Continue. Tap Cancel order.
Note: This cannot be undone.    Step 3 | Get the order readyNow you can get to work preparing the order for your customer. As soon as it's done, click Mark as Ready so it can be delivered or picked up. If it's a delivery order, your customer will see a Ready status on the tracking page.DashboardWix app
Go to Online Orders in your site's dashboard. Tap the Accepted tab. Tap Mark as Ready under the relevant order. 
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Sales and select Restaurant Orders (New).  Tap the Accepted tab. Tap Mark as Ready under the relevant order. Tips:
Click to expand or collapse the order details. Click the More Actions icon  under the relevant order and select View order to see customer details.
Step 4 | (Optional) Edit the orderCustomers can make mistakes or request changes after checkout. You can edit orders to add items, update prices, or revise customer details as needed. You can also add a reason for editing that only you and other staff members will see. To edit an order:DashboardWix app
Go to Online Orders in your site's dashboard. Click the More Actions icon  under the relevant order. Click Edit order.  Make the necessary edits. Click Update Order.  (Optional) Select or deselect the checkbox next to Email the customer about changes made to this order.  Click Update Order to confirm the changes. (If needed) Refund or collect payment directly from the updated order page.
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Sales and select Restaurant Orders (New).  Tap the More Actions icon  under the relevant order. Tap Edit order. Make the necessary edits. Tap Update.  (Optional) Select or deselect the checkbox next to Email the customer about changes made to this order.  Tap Update Order to confirm the changes. (If needed) Refund or collect payment directly from the updated order page.Step 5 | Complete the orderIn the Ready column, you'll see one or both of these options: Mark as Fulfilled for pickup orders and Out for Delivery for delivery orders.To complete an order:DashboardWix app
Go to Online Orders in your site's dashboard. Select an option:
    
Delivery orders: 

Click Out for Delivery when an order is collected by the courier. Click Mark as Fulfilled when your customer receives the order. Note: The order is removed from the screen.   Pickup orders: Click Mark as Fulfilled when an order is picked up. Note: The order is removed from the screen.  
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Sales and select Restaurant Orders (New).  Select an option:
    
Delivery orders: 

Tap Out for Delivery when an order is collected by the courier. Tap Mark as Fulfilled when your customer receives the order.
Note: The order is removed from the screen.   Pickup orders: Tap Mark as Fulfilled when an order is picked up. 
Note: The order is removed from the screen.  FAQsClick a question below to learn more.Can I assign DoorDash Drive for delivery of an order placed over the phone? Yes. Once you’ve entered the details for a manual order (e.g. over the phone), you can assign DoorDash Drive to handle the delivery.
Note: DoorDash Drive is available only for prepaid orders.
Go to Online Orders in your site's dashboard. Click the More Actions icon . Select Delivery with DoorDash Drive. Click Yes, Continue to update the delivery method to DoorDash Drive.  Enter the time for How soon should a driver pick up the order?. Click Submit. 
Where can I see orders that are fulfilled, canceled, or overdue?All orders you receive, no matter what the status, appear in the Orders tab. To find an order more quickly, you can search by the customer's name or filter your orders. How can I cancel or refund an order?If you need to cancel or to cancel and refund an order, you can start the process in the Online Orders tab. Tip: You can also go to the Orders tab, select an order, and cancel or refund it from there. To cancel and/or refund an order:
Go to Online Orders in your site's dashboard. Click the More Action icon . Select Cancel order or Cancel and refund order.