Wix Studio FAQs: Using the Workspace
As a Wix Studio user, you gain access to our groundbreaking Wix Studio workspace which is designed to help you manage all of your projects and teammates seamlessly, while optimizing collaboration with your clients. Below we'll answer some of the common questions we've received about the Wix Studio workspace. Read the full article on creating and setting up a workspace.Workspace featuresClick a question below to learn more about the Wix Studio workspace features.What is a workspace?The Wix Studio workspace is a business management tool specifically designed for agencies and enterprises. This is your account-level experience and will replace your previous dashboard experience as a Wix user. From your account-owner workspace, you'll be able to manage sites, clients and reusable assets, stay on top of subscriptions, view customer support history (including tickets opened by teammates) and much more. If you're in the Partner Program, you'll be able to view your points, track your revenue share earnings and access the Marketplace (if eligible). You can name your workspace, create new ones and be invited to collaborate in other workspaces too.How do I create a new workspace?When you switch to Wix Studio you'll land in a new account-level workspace. If you wish to create a new workspace, click the Workspace dropdown located in the top bar, then click Create Workspace. Choose a name, add a logo or image, and click Create a Workspace. Learn more about creating a new workspace.Will my dashboard and account-level experience change in Wix Studio?Yes, your dashboard and account-level experience will change. The Wix Studio workspace will become your new, account-level experience where all of your workflows are streamlined into one central place.

In the new Wix Studio workspace you can view client sites and project assets, manage your team, control roles and permissions, track subscriptions and domains, send analytics reports, view customer support history and more. The workspace also incorporates elements that were once part of the Partner Dashboard, like Wix Marketplace and the Revenue Share tab where you can track your earnings. If you're a Wix Partner, you'll find your status, points history and benefit information next to your workspace name at the top of the sidebar. 

If you work with multiple agencies, you can switch back and forth between any other workspaces you create, share or get invited to.How many workspaces can I have in Wix Studio? Is there a limit?If you belong to 50 workspaces, you will not be able to create any new ones. You can create as many sites as you want within each workspace.Can I move sites between workspaces?Not yet. Transferring a site between workspaces is a feature we're currently working on. However, you can transfer sites between accounts, just as you can today.Does the workspace offer bulk actions?Yes, in the Sites tab, you can use bulk actions to export and move items into trash or other folders.Which updates will be showcased in the Wix Studio workspace?All Wix, Editor X and Wix Studio updates will be visible in the new Wix Studio workspace. You'll be alerted to new updates through badge notifications, under the Notifications icon, at the top right of your workspace. Click the icon to open the News Center. Here, you'll find the latest news divided into 3 categories: general updates, betas and new releases. Filter by platform, business solutions or tools and features, to find the updates most relevant to you.Will we have proposals in the workspace?Only Partners who have access to the Marketplace, as well as existing Partners who currently use Proposals, will have access to this tool in the new workspace. You'll find it under the Marketplace tab. Learn more about joining the Wix Partner Program.What will be my dashboard experience if I switch back?If you feel that Wix Studio is not for you, you can switch to the regular Wix experience. When you leave, Wix Studio features will no longer be available. For Wix Partners, this decision also means leaving the Partner Program altogether and losing access to exclusive benefits, features and points. Learn more about leaving Wix Studio.Managing teamsClick a question below to learn more about managing teams in Wix Studio.Can I join multiple teams in Wix Studio?You can join multiple teams in Wix Studio. Each team has a separate workspace. From the Workspace dropdown located in the top bar, you can view all of your team workspaces and can easily switch between them depending on the project.Who is considered a teammate?A teammate is anyone who has been added to a team's workspace. The team is usually people you work with on projects for your clients. There is no limit to the number of teammates in one workspace.Will I be able to keep track of my team's Customer Care tickets?Yes. In the Wix Studio workspace, there's a Customer Care Tickets tab where you can view your agency's tickets and track their status. Plus, you can use the history log to browse and find solutions to previous issues. You can access this feature right from your phone too, in the Wix Studio app.Managing clientsClick a question below to learn more about managing your clients in Wix Studio.Who is considered an external site collaborator?An external site collaborator is someone outside of the team's workspace, who has been invited to work on a site, such as a client.What does the client handover experience look like?We’ve enhanced the client handover experience so you can transfer site ownership or roles and permissions, in a more professional and comprehensive manner.

Now you can build a kit of personalized resources, specific to your client's needs, and add it to their dashboard. You can use Wix Studio resources or upload your own files, including videos, for a completely tailored experience.

Go to the Client Kit tab to compile your chosen resources, add your company's logo and contact details and invite your client via email. Your invite will take them directly into their site dashboard. Learn more about creating a client kit.What other client-focused tools does Wix Studio offer?Wix Studio offers the following client-focused tools:
Client Reports: Send your clients monthly automated emails on their site’s performance. These analytics-based emails with sections for eCommerce, Bookings and Blog data, have valuable insights that can help keep your clients on track for success—and allow you to upsell your services. You can customize the template's theme, font, subject line and opening message. Once activated, a report with personalized data sections is automatically  sent to selected recipients on a monthly basis. Learn more about creating Client Reports. Client Kit: Add a tailored and unique bank of resources to every clients' dashboard, to educate them on how to use the platform or ease the transition post-handover. You can include Wix Studio resources or upload your own videos and documents, depending on your clients' unique needs. Learn more about creating Client Kits.Will Wix Studio users be able to sell full website templates without having to manually transfer them?Not yet, but we hope to enable this option on Wix Studio soon.If you add an app to a client's website, does the client take over paying for that app?When transferring a website, you can select which subscriptions you want to transfer to the new site owner.