Wix Studio App: Sending Messages from an Inbox
View and reply to conversations in one place using the Wix Studio mobile app. Whether you have your own business site or you're a collaborator on a site managing communication, you can send a chat, email, or SMS.In this article, learn more about:
Sending messages from your business site's inbox Sending messages from a site's inbox Frequently asked questions (FAQs)Sending messages from your business site's inboxAccess your business site's inbox from the Home screen of your workspace so you never miss a message. You can choose to respond to your customers' needs using your preferred channel.Before you begin:Make sure you set your business site to the relevant workspace. To send a message from your business site's inbox:
﻿Go to your relevant workspace in the Studio app. Tap Home  at the bottom. Tap ﻿Inbox ﻿﻿ at the top. Tap on the relevant contact you want to message. Tap the channel drop-down and select how you want to send your message:
    
Chat: Send a chat message to customers. To use this option, you must have the Wix Chat app on your site. Email: Send an email to customers whose email addresses are saved in your contact list.  SMS: The SMS channel is available when you purchase a Business Phone Number and the member's number is saved in your contact list.
Note: You can't send SMS without saving a contact.  Sending messages from a site's inboxYou can access a site's inbox if you're the site owner or have the relevant role and permissions. For example, as 'Customer Relations Manager' for a site in an agency's workspace, you can use the inbox to communicate with their clients.To send messages from a site's inbox: 
Go to your relevant workspace in the Studio app. Tap Sites  at the bottom. Tap the relevant site. Tap ﻿Inbox ﻿﻿. Tap on the relevant contact you want to message. Tap the channel drop-down and select how you want to send your message:
    
Chat: Send a chat message to customers. To use this option, you must have the Wix Chat app on your site. Email: Send an email to customers whose email addresses are saved in your contact list.  SMS: The SMS channel is available when you purchase a Business Phone Number and the member's number is saved in your contact list.
Note: You can't send SMS without saving a contact.  FAQsClick a question to learn more about sending messages from an inbox.What other features can I use with the inbox?Once you select how you want to send your message (e.g. chat or email), you can choose what you want to include from the following options:
Saved replies: Send saved replies to respond faster by saving the messages you send most often. Share products and coupons: Increase sales by sending the right offers & items directly to your visitors. Share files and images: Keep your customers and contacts up to date with invoices, designs or other documentation. Request a payment: Send a payment request with a convenient payment link. Your contact can use their credit card or PayPal account to make this payment.Can I give someone access to communicate using the inbox of a site? Yes. For example, you can invite and assign a client the relevant role to manage their inbox while you work on their site. You can also create a custom role with this permission for your own business site so people can help manage the communication with your customers.