Wix Bookings: Managing Clients with Appointments Through your Booking Calendar
In your booking calendar, you can keep track of who pays and who attends an appointment at your business. You can also cancel sessions and issue refunds when necessary.  In this article, learn more about:
Marking attendance at your appointments Updating payment status Issuing refunds Managing appointment clients' details Frequently asked questions (FAQs)Marking attendanceMark attendance and no-shows at your appointments within the booking calendar. Keeping track of attendance can help you make decisions about how you offer appointments. DashboardWix appWix Studio app
Go to Booking Calendar in your site's dashboard. Click the relevant appointment in your calendar. Click the Booked drop-down and select the relevant option:
    
Booked: The client who booked the appointment hasn't arrived yet.  Checked-In: The client has arrived at the appointment and checked in.  No-Show:  The client didn't arrive for their appointment.  If relevant, you can apply a no-show fee to charge for the missed session.
Note: This option is only available for classes that include cancellation and no-show fees in their booking policy.  
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Booking Calendar. Tap the relevant appointment in your calendar. Tap the Booked drop-down and select the relevant option:
    
Check-In: The client has arrived at the appointment and checked in.  No-Show: The client didn't arrive for their appointment. If you want to charge a no-show fee, tap Apply Fee.  
Go to your site in the Wix Studio app. Tap Manage. Tap Booking Calendar. Tap the relevant appointment in your calendar. Tap the Booked drop-down and select the relevant option:
    
Check-In: The client has arrived at the appointment and checked in.  No-Show: The client didn't arrive for their appointment. If you want to charge a no-show fee, tap Apply Fee.  Updating payment statusWhen you receive payment from clients, you can change their payment status. If the client pays a deposit online and the rest in person, you can follow the same steps to mark the session as paid.DashboardWix appWix Studio app
Go to Booking Calendar in your site's dashboard. Click the relevant appointment in your calendar. Click the Collect Payment drop-down. Choose what you want to do:
    
Charge with pay link: Create a pay link and send it to your client.  Charge card manually: Charge a client's credit card manually.
Note: Make sure you connect a payment provider that supports credit card payments. Charge with invoice: Charge a client through an invoice.  Mark as paid: Select this option if the client pays you in person.
Note: This action cannot be undone.    
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Booking Calendar. Tap the relevant appointment in your calendar. Tap Collect Payment. Choose how you want to charge your client:
    
Go to checkout: Go to your checkout page to charge your client.  Charge with invoice: Choose this option to send your client an invoice for their appointment.  Mark as paid: Register an offline payment for the session. This can include cash payments or payments by check or cash app.
Note: You cannot undo this action.  
Go to your site in the Wix Studio app. Tap Manage. Tap Booking Calendar. Tap the relevant appointment in your calendar. Tap Collect Payment. Choose how you want to charge your client:
    
Go to checkout: Go to your checkout page to charge your client.  Charge with invoice: Choose this option to send your client an invoice for their appointment.  Mark as paid: Register an offline payment for the session. This can include cash payments or payments by check or cash app. 
Note: You cannot undo this action.  Issuing refunds for appointmentsDepending on your payment provider, you can issue full refunds while canceling an appointment in the bookings calendar. Charging a cancellation fee?Charge the cancellation fee first. Then, go to the Order page to process the refund for the paid session.DashboardWix appWix Studio app
Go to Booking Calendar in your site's dashboard. Click the appointment you want to cancel. Click the More Actions icon   at the bottom of the pop-up and select Cancel appointment.  Follow the steps below depending on the type of session you are cancelling:Individually paid sessions (without cancellation fees)
(Optional) Select the Send cancelation email checkbox and add a message for your customer. (Optional) Select the Mark as refunded checkbox to refund your customer. Click Cancel Session. Click Mark as Refunded to confirm the refund.Individually paid sessions (with cancellation fees)
(Optional) Select the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Select the Send cancelation email checkbox and add a message for your customer. Click Cancel Session.
 (Optional) Edit the cancellation fee.  
Note: You cannot charge more than the fee stated in the policy Click Confirm Fee & Continue. Click View Order.  Click Issue refund.  Enter the refund details:
    
Refund amount: Enter the amount to refund your client. Reason for Refund (optional): Select a reason for this refund.
Note: Your answer appears only in the order's activity section. Send a confirmation email to customer: Send your customer an email confirming the refund and amount.  Add a personal note in the email (optional) : Add a personal note to your customer    Click Continue. Click Mark as Refunded.
Note: This cannot be undone. Sessions paid using a plan
(Optional)Select the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Select the Send cancelation email checkbox and add a message for your client. (Optional) Select the Credit session back to client's plan checkbox to credit back the session.
 Click Cancel Session. (Optional) Edit the cancellation fee.
Note: You cannot charge more than the fee stated in the policy. Click Confirm Fee & Continue. Click Collect Payment and choose how you want to charge your client: Charge with pay link, Charge card manually, Charge with invoice, Mark as paid. Click Issue Session Credit to confirm.
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Booking Calendar. Tap the More Actions icon   next to the relevant appointment. Tap Cancel. Follow the steps below depending on the type of session you are cancelling:Individually paid sessions (without cancellation fee)
(Optional) Tap the Mark as refunded checkbox to refund the customer. (Optional) Tap the Notify client with an email checkbox and add a message for your customer.
 Tap Cancel Appointment at the bottom of the screen. Choose what you want to do:
    
Mark as Refunded: Tap Mark as Refunded to issue a refund. Continue Without Refund: Tap Continue Without Refund to close this message without refunding.  Individually paid sessions (with cancellation fee)
(Optional) Tap the Apply cancelation fee checkbox to charge a cancelation fee. (Optional) Tap the Notify client with an email checkbox and add a message for your customer. Tap Cancel Appointment at the bottom of the screen. Tap Confirm Fee & Continue. Tap the More Actions icon   at the top of the screen. Tap Issue refund.  (Optional) Offer partial refunds: 
    
Tap Edit Amount. Enter the relevant amount you want to refund. Tap Apply.   Tap Next. (Optional) Select the reason you provided a refund from the Refund Reason drop-down. (Optional) Notify your customer:
    
Enable the Send a confirmation email toggle.  Enter a note to your customer. The note appears in the confirmation email.   Tap Next. Tap Issue Refund to confirm.
Note: You cannot undo this action. Sessions paid using a plan
(Optional) Select the Credit session back to client's plan checkbox to credit the customer. (Optional) Tap the Notify client with an email checkbox to send the customer a cancellation email.
 Tap Cancel Appointment at the bottom of the screen. Choose what you want to do:
    
Issue Session Credit: Tap Issue Session Credit to issue a credit. Continue Without Crediting: Tap Continue Without Crediting to close this message without issuing a credit.  Sessions paid using a plan (with cancellation fee)
(Optional)Select the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Select the Send cancelation email checkbox and add a message for your client. (Optional) Select the Credit session back to client's plan checkbox to credit back the session.
 Tap Cancel Session. (Optional) Edit the cancellation fee.
Note: You cannot charge more than the fee stated in the policy. Tap Confirm Fee & Continue. Tap Collect Payment at the bottom of the screen and choose how you want to charge your client:
    
Manual card entry Charge with card reader  Charge with pay link  Mark as Paid   Tap Issue Session Credit to confirm.
Go to your site in the Wix Studio app. Tap Manage. Tap Booking Calendar. Tap the More Actions icon   next to the relevant appointment. Tap Cancel. Follow the steps below depending on the type of session you are cancelling:Individually paid sessions (without cancellation fee)
(Optional) Tap the Mark as refunded checkbox to refund the customer. (Optional) Tap the Notify client with an email checkbox and add a message for your customer.
 Tap Cancel Appointment at the bottom of the screen. Choose what you want to do:
    
Mark as Refunded: Tap Mark as Refunded to issue a refund. Continue Without Refund: Tap Continue Without Refund to close this message without refunding.  Individually paid sessions (with cancellation fee)
(Optional) Tap the Apply cancelation fee checkbox to charge a cancelation fee. (Optional) Tap the Notify client with an email checkbox and add a message for your customer. Tap Cancel Appointment at the bottom of the screen. Tap Confirm Fee & Continue. Tap the More Actions icon   at the top of the screen. Tap Issue refund.  (Optional) Offer partial refunds: 
    
Tap Edit Amount. Enter the relevant amount you want to refund. Tap Apply.   Tap Next. (Optional) Select the reason you provided a refund from the Refund Reason drop-down. (Optional) Notify your customer:
    
Enable the Send a confirmation email toggle.  Enter a note to your customer. The note appears in the confirmation email.   Tap Next. Tap Issue Refund to confirm.
Note: You cannot undo this action. Sessions paid using a plan
(Optional) Select the Credit session back to client's plan checkbox to credit the customer. (Optional) Tap the Notify client with an email checkbox to send the customer a cancellation email.
 Tap Cancel Appointment at the bottom of the screen. Choose what you want to do:
    
Issue Session Credit: Tap Issue Session Credit to issue a credit. Continue Without Crediting: Tap Continue Without Crediting to close this message without issuing a credit.  Sessions paid using a plan (with cancellation fee)
(Optional)Select the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Select the Send cancelation email checkbox and add a message for your client. (Optional) Select the Credit session back to client's plan checkbox to credit back the session.
 Tap Cancel Session. (Optional) Edit the cancellation fee.
Note: You cannot charge more than the fee stated in the policy. Tap Confirm Fee & Continue. Tap Collect Payment at the bottom of the screen and choose how you want to charge your client:
    
Manual card entry Charge with card reader  Charge with pay link  Mark as Paid   Tap Issue Session Credit to confirm.Managing clients' detailsClick on any appointment in the Booking Calendar and select the client to view their contact card. Here, you can see their previous bookings, store important documents they shared and save notes about your client. You can also chat to your clients and send them service links or coupons.DashboardWix appWix Studio app
Go to Booking Calendar in your site's dashboard. Click the relevant appointment in your calendar. Click the name of your client to open their contact card. Choose what you want to do:
    
Click the Edit icon to edit the client's contact info (e.g. email, phone number, address). Click the Overview tab to manage your client's appointments and details, such as updating their contact information, add a label to help organize contacts, link the contact to a workflow, and more.  
Note: You might see different options depending on the Wix features you use. Click Inbox tab to see your contact's activity history, and you can send a chat message, email, and SMS to your contact.  Learn more about viewing and editing your clients' information.
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Booking Calendar. Tap the relevant appointment in your calendar. Tap the name of your client to open their contact card. Choose what you want to do:
    
Tap Message to see your contact's activity history, and you can send a chat message, email, and SMS to your contact. Learn more about messaging clients on your Wix app here. Tap Invite to invite your contact to become a member of your members app. Tap the Manage tab to manage your client's appointment and appointment, such as booking a new appointment, creating a pay link, selling another package, and more.   Tap the Info tab to update your client's contact information (e.g. email, phone number, and address).  
Note: You might see more options depending on the Wix features you use.  
Go to your site in the Wix Studio app. Tap Manage. Tap Booking Calendar. Tap the relevant appointment in your calendar. Tap the name of your client to open their contact card. Choose what you want to do:
    
Tap Message to see your contact's activity history, and you can send a chat message, email, and SMS to your contact. Learn more about messaging clients on your Owner app here. Tap Invite to invite your contact to become a member of your members app. Tap the Manage tab to manage your client's appointment and appointment, such as booking a new appointment, creating a pay link, selling another package, and more.   Tap the Info tab to update your client's contact information (e.g. email, phone number, and address).  
Note: You might see more options depending on the Wix features you use.  FAQsClick a question below to learn more about managing appointment clients.Can I offer a partial refund for an appointment?Yes, you can issue partial refunds for appointments by going to the relevant appointment in your Orders page. Can I see a client's full booking history on my Wix app?Yes. Click on the relevant client's name and tap See All under Agenda to see the client's complete booking history with you.
 Can I add notes or extra information to a client's profile?Yes, you can. To add a note for a client, click Add task so you can follow up with this client. You can also add a note with extra information about the client. What can I do if I want to charge the cancellation fee but also refund the order?In this case, you need to first charge the fees and the order, and then issue a refund for the order.