Wix Referral Program: Managing Your Referral Program
Important:Wix Referral Program is not yet available to all users.Once you've launched your referral program, you can manage it from your site's dashboard. Change the rewards you're offering, the emails you're sending, and more. View a list of those participating in your program and use data on how your program is performing to guide you.In this article, learn more about:
Managing your program Frequently asked questions (FAQs)Managing your programLearn how to update key elements of your referral program, such as the program name, reward trigger, and the rewards given to both referring customers and referred friends. You can also enable or disable automated email notifications and view your program's data.To manage your program:DashboardWix app
Go to Referral Program in your site's dashboard. Choose what you want to do:Change the program name or reward triggerView and update the main details of your program: the program name and the reward trigger (the action that will trigger a reward for the referring customer).
Click Manage Program.  Make changes to your program name or reward trigger:
    
Program name: Enter your referral program name.
Note: Your program name is for internal use only and does not appear on your site. Reward trigger: Click the drop-down and choose the action that will trigger a reward for the referring customer:
        
Store order placed: When the referred friend places a store order, the referring customer will be rewarded.  Ticket ordered: When the referred friend purchases an event ticket, the referring customer will be rewarded. Session booked: When the referred friend books a session, the referring customer will be rewarded. Plan ordered: When the referred friend orders a pricing plan, the referring customer will be rewarded. Restaurant order placed: When the referred friend places a restaurant order, the referring customer will be rewarded.     Click Save.Note: If your site has only one of the apps (Wix Stores, Wix Bookings, Wix Events, Wix Pricing Plans, or the new Wix Restaurants online ordering app) that a referral program is based on, your reward trigger will be pre-selected and can't be changed.Update the referring customer rewardMake changes to how a referring customer is rewarded when a referred friend signs up as a site member and takes the action on your site that is set as your reward trigger (e.g. places an order, books a session).
Click Manage Program. Scroll down to the Referring customer reward section and select an option from the drop-down: 
    
Coupon: When the reward trigger is actioned by a referred friend, your referring customer is rewarded with a coupon. Customize your coupon:
        
Type of coupon: Select Discount (%), Discount ($) or Free shipping. Reward name: Enter the reward name that will appear on your site. Apply to: Choose what the coupon can be used for.  Discount: (Discount coupons only) Enter the percentage or monetary discount the coupon will offer. Include subscriptions: Allow the reward to apply to both one-time purchases and for every recurring purchase.    Loyalty points: When the reward trigger is actioned by a referred friend, your referring customer is rewarded with loyalty points. Enter the number of loyalty points in the Points given field. No reward: Your referring customer is not rewarded when the reward trigger is actioned by a referred friend.   Click Save.Update the referred friend rewardMake changes to how a referred friend is rewarded when they click the referral URL they receive and sign in or sign up to your site. 
Click Manage Program. Scroll down to the Referred friend reward section and select an option from the drop-down:
    
Coupon: When a referred friend clicks a referral URL and signs in or signs up to your site, this referred friend is rewarded with a coupon. Customize your coupon:
        
Type of coupon: Select Discount (%), Discount ($) or Free shipping. Reward name: Enter the reward name that will appear on your site. Apply to: Choose what the coupon can be used for.  Discount: (Discount coupons only) Enter the percentage or monetary discount the coupon will offer. Include subscriptions: Allow the reward to apply to both one-time purchases and for every recurring purchase.   Loyalty points: When a referred friend clicks a referral URL and signs in or signs up to your site, this referred friend is rewarded with loyalty points. Enter the number of loyalty points in the Points given field. No reward: When a referred friend clicks a referral URL and signs in or signs up to your site, this referred friend is not rewarded.   Click Save.Manage email automationsYou can enable or disable two types of automated emails:
Emails sent to all customers making a store, event, booking or pricing plan purchase, or restaurant order sharing details of your referral program. Emails notifying customers of new referral rewards they've received.
Click Manage Program. Scroll down to the Emails section. If you chose to offer rewards to referring customers or referred friends, you'll see automated emails for each reward type.  Click the toggle next to the email notifications you want to enable or disable: 
    
Enabled: Customers will automatically receive an email. Disabled: Customers will not automatically receive an email.  Notes:
The automated emails that you see listed here will differ depending on the apps you've installed. Enabling an automation will mean this email is sent once per site member. If you selected No reward for Referring customer reward, you will not be able to enable the Notify customers about their referral reward automation. Click Edit next to any automation to review and edit the way it's set up within Wix Automations.View your program dataOn the Referral Program page, scroll down to the Data section. You have access to data on the following aspects of your program performance:
Referral traffic: The number of people who have clicked on a referral link and reached your site. Referral conversion rate: The percentage of referred friends who placed an order. Total sales from referrals: The total value of all sales (across Wix Stores, Wix Bookings, Wix Events, Wix Pricing Plans, and the new Wix Restaurants ordering app) that have been made by referred friends. This covers these customers' initial purchases and all subsequent purchases.The data shows all-time data, meaning it shows you the performance since the launch of your program. Use it to keep up with how your program is doing and guide the decisions you make. For example, if you feel traffic is too low, offering more attractive rewards could encourage more click-throughs and sales.Tip: Below the Data section, you'll see two tabs listing all referring customers and referred friends, and how they've participated in your program.Notes:
Any changes you make to your rewards will not apply to rewards that have already been redeemed by your customers. Your customers can see how many points they've earned and redeem reward coupons on their My Rewards page on your site.
Go to your site in the Wix app.﻿ Tap Manage  at the bottom. Tap Referral Program under Customers & Leads. Scroll to the Manage Program section. Choose what you want to do:Change the reward triggerUpdate the program's reward trigger (the action that will trigger a reward for the referring customer).
Tap Reward trigger. Tap the drop-down and choose the action that will trigger a reward for the referring customer:
    
Store order placed: When the referred friend places a store order, the referring customer will be rewarded.  Ticket ordered: When the referred friend purchases an event ticket, the referring customer will be rewarded. Session booked: When the referred friend books a session, the referring customer will be rewarded. Plan ordered: When the referred friend orders a pricing plan, the referring customer will be rewarded. Restaurant order placed: When the referred friend places a restaurant order, the referring customer will be rewarded.   Tap Save.Note: If your site has only one of the apps (Wix Stores, Wix Bookings, Wix Events, Wix Pricing Plans, or the new Wix Restaurants online ordering app) that a referral program is based on, your reward trigger will be pre-selected and can't be changed.Update the referring customer rewardMake changes to how a referring customer is rewarded when a referred friend signs up as a site member and takes the action on your site that is set as your reward trigger (e.g. places an order, books a session).
Tap Referring customer reward. Choose how to reward your customer:
    
Coupons: When the reward trigger is actioned by a referred friend, your referring customer is rewarded with a coupon. Customize your coupon:
        
Reward Type: Select Discount (%), Discount ($) or Free shipping. Reward name: Enter the reward name that will appear on your site. Apply to: Choose what the coupon can be used for.  Discount: (Discount coupons only) Enter the percentage or monetary discount the coupon will offer.   Loyalty points: When the reward trigger is actioned by a referred friend, your referring customer is rewarded with loyalty points. Enter the number of loyalty points in the Number of points given field. No reward: Your referring customer is not rewarded when the reward trigger is actioned by a referred friend.   Tap Save.Update the referred friend rewardMake changes to how a referred friend is rewarded when they click the referral URL they receive and sign in or sign up to your site. 
Tap Referring friend reward. Choose how to reward the referred friend:
    
Coupon: When a referred friend clicks a referral URL and signs in or signs up to your site, this referred friend is rewarded with a coupon. Customize your coupon:
        
Reward Type: Select Discount (%), Discount ($) or Free shipping. Reward name: Enter the reward name that will appear on your site. Apply to: Choose what the coupon can be used for.  Discount: (Discount coupons only) Enter the percentage or monetary discount the coupon will offer.   Loyalty points: When a referred friend clicks a referral URL and signs in or signs up to your site, this referred friend is rewarded with loyalty points. Enter the number of loyalty points in the Number of points given field. No reward: When a referred friend clicks a referral URL and signs in or signs up to your site, this referred friend is not rewarded.  Manage email automationsYou can enable or disable two types of automated emails:
Emails sent to all customers making a store, event, booking or pricing plan purchase, or restaurant order sharing details of your referral program. Emails notifying customers of new referral rewards they've received.
Tap Emails. Tap the toggle next to the email notifications you want to enable or disable: 
    
Enabled: Customers will automatically receive an email. Disabled: Customers will not automatically receive an email.  Notes:
The automated emails that you see listed will differ based on the apps you've installed. Enabling an automation means this email is sent once per site member. If you selected No reward for Referring customer reward in step 2, you will not be able to enable the Notify customers about their referral reward automation. Go to your site's dashboard to review and edit how email automations are set up within Wix Automations.View your program dataThe Data section appears at the top of the Referral Program page. You have access to data on the following aspects of your program performance:
Referral traffic: The number of people who have clicked on a referral link and reached your site. Referral conversion rate: The percentage of referred friends who placed an order. Total sales from referrals: The total value of all sales (across Wix Stores, Wix Bookings, Wix Events, Wix Pricing Plans, and the new Wix Restaurants ordering app) that have been made by referred friends. This covers these customers' initial purchases and all subsequent purchases.The data shows all-time data, meaning it shows you the performance since the launch of your program. Use it to keep up with how your program is doing and guide the decisions you make. For example, if you feel traffic is too low, offering more attractive rewards could encourage more click-throughs and sales.Tip: Below the Data section, you'll see two tabs listing all referring customers and referred friends, and how they've participated in your program.Note:
Some program management actions, such as renaming your program and viewing members, are only possible from a desktop computer. Any changes you make to your rewards will not apply to rewards that have already been redeemed by your customers. Your customers can see how many points they've earned and redeem reward coupons on their My Rewards page on your site.FAQsClick a question below to learn more about managing your referral program. Can I deactivate my referral program?You can't pause or deactivate your referral program, but you can do the following workaround:
Hide your Refer Friends page from your site menu so site visitors/members will not be able to navigate to this page. (If enabled) Disable all Encourage customers to refer their friends automated emails to stop automatically sharing program details.  If you would like to stop issuing rewards for any referrals already in progress, set No reward under Referring customer reward and/or Referred friend reward in your dashboard.How do my customers use referral links?A unique referral link (URL) will be generated for each site member. This link is visible when a member visits the Refer Friends page on your site.The link can be shared and used multiple times. It can be easily shared via Facebook, X (formerly Twitter), WhatsApp, LinkedIn and Pinterest from the Refer Friends page, or copied to clipboard to be shared in other ways.Will there be any reward for referring an existing site member to a site?No. Neither the referring customer nor the referred friend will be rewarded if an existing site member is referred to a site.Can I keep track of whether the rewards I'm giving have been used?Yes. If you're issuing coupons as rewards, you can view the status of every coupon issued.
Go to Coupons in your site's dashboard. Click the Created with drop-down and select Referral Program.Can I change the appearance of my referral program pages on my site?Yes. Learn more about customizing your referral program pages.How do I change the currency of my referral program?
Go to Settings in your site's dashboard. Click Language & region. Scroll down to Currency. Click the Currency drop-down and select your currency. Click Save.