Branded App: FAQs
Here are some commonly asked questions about Branded App by Wix:General FAQsWhat's the process of creating my own branded app with Wix?First you'll design your app (including its name, logo, look and feel) from the Branded App dashboard in your Wix account. Once your app is designed you can preview it for free on your mobile device. If you like the way it works, purchase a Branded App plan and follow the steps to publish your app on the Google Play and App Store.Is this app a native app or a web app?Branded App by Wix is a native app, which means it's built with the native language of the device it's installed on. This allows for a smoother user experience.Does a branded app replace the existing mobile version of my site?No, your branded app will be available in addition to the mobile version of your website. Branded App by Wix is a fully native mobile app that can be downloaded from app stores. Members accessing your site from a mobile browser can still view the mobile version.When I make changes to my Wix site, does my app automatically update?Your app is linked to your site dashboard. That means any changes or edits you make on the dashboard are reflected in your branded app. This includes adding items to your online store, new bookings or services, or creating new blog posts. However, any content or design changes you make directly from the Editor won't affect your app's design.How do I access the Branded App dashboard?The Branded App dashboard is located in your Wix account. Click the Start Now button to start creating your app. Go to the Branded App dashboard now.How do I publish my Branded App?After you've designed your app in the Branded App dashboard, you'll follow the steps to open both an Apple and Google developer account. This process is done on Apple and Google's side and can take a few business days to be approved.Once your account is approved, you'll finish registering your app from the Branded App dashboard and submit your app to Wix for approval. Once that's submitted, we'll submit it to the relevant app stores.Can my app be viewed in multiple languages?You can change the default language of your branded app. Your members can still choose their preferred language from their member profiles. Learn how to change your app's language in Step 2 of this article. Note: Branded App by Wix does not currently support multilingual.Can I migrate my existing members from my member app to my branded app?If you're using an existing Wix member app to communicate with your members (Spaces by Wix, Fit by Wix or Dine by Wix), there's no migration required.Your members will get a notification in their app asking them to download your new branded app. Learn how to switch your preferred member app.Can I only publish my app in one app store (e.g. only Apple's App Store and not Google Play?)Currently you must register your app in both stores.What is the difference between Branded App by Wix and Spaces by Wix?The main difference between your branded app and Spaces by Wix is that a branded app has no Wix branding and is only for your business and community. Your members download your app directly from the App Store and Google Play rather than downloading a Wix app and engaging with your site from there.What are the available languages for Branded App by Wix? Branded App by Wix is available in the following languages:Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Lithuanian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish and Ukrainian. Can my app members/I use my branded app offline?No, Branded App by Wix requires an online connection. Currently it is not possible to use the app offline and then have the content sync once the device is online again.Purchasing a Branded App planWhat is included in a Branded App plan?Learn more about what's included in a Branded App plan. Does my Branded App plan include membership fees to Apple's App Store and Google Play?No, the plan does not include the registration fees and you must pay those separately. Apple's App Store membership fees start at $99 USD a year, and Google Play is a $25 USD one-time fee.What happens to my app if I cancel my Branded App subscription?You can get a full refund within the first 30 days of purchasing a subscription.After your app is live, if you decide to cancel your subscription Wix automatically removes your app from the app stores. If your members try to use the app they will be notified that the app is no longer available for use.Can I assign my Branded App plan to a different site in my account?Yes. After you purchase a Branded App plan, it is possible to assign it to another site in your account.
Go to Premium Subscriptions in your Wix account. Click the Show More icon  next to your branded app plan. Click Assign to a Different Site. Select the checkbox next to the relevant site. Click Next.  Click Assign to confirm. Can I transfer my Branded App plan from one Wix account to another Wix account?Yes. Since your branded app is connected to a Wix site, you can change ownership by transferring the premium site associated with your branded app to another Wix account. Learn how to transfer a premium site to another account. Submitting your Branded App for reviewWhat happens after I submit my app?
We will review your application to make sure it follows Apple and Google's compliance guidelines. If we see something that needs changing, we'll notify you within 7 business days. Once your app passes our internal review, we submit the app to Apple and Google on your behalf. Once Apple and Google approve the app, it will be released to app stores. The upload process can take up to 3 days.
Note: Your branded app is subject to Apple and Google's approval. Wix has no control over whether it will be approved or rejected by Apple and Google.How long does it take for Apple and Google to approve my app?The approval process varies from platform to platform and Wix has no control over the timeline.
Learn more about Apple's approval process. Learn more about Google's approval process.What happens if I get emails from Apple and Google?As part of the Branded App plan, Wix takes care of your app's submission to the stores as well as the app's maintenance and compliance with any new policies. During this process you may receive emails from Apple and Google. These emails require no action from you.Learn more about the emails you receive from Apple and Google.What if my app is not approved by Apple and/or Google?If your application does not pass Apple or Google's review, Wix gets notified. We'll then inform you why your app has not been approved and ask you to make the necessary changes.Once you've made the changes, you will have to resubmit your app to Wix for approval, and then again to Apple and Google. Learn how to resubmit your app.How do app updates work once my app is live in the app stores?Once your app is live, we make sure it stays current by updating it when necessary.Canceling your Branded App planHow do I cancel my Branded App plan?
Go to Subscriptions in your Wix account. Scroll down to the site with the branded app and click the More Actions icon  next to Branded App. Click Cancel Branded App. Click Cancel Now in the pop-up to confirm.When I cancel my Branded App plan, will it still appear in the app stores? After your app is live, if you decide to cancel your subscription, Wix automatically removes your app from the app store listings. If you want to build another Branded App, purchase a Branded App plan and follow the steps to publish your app on the Google Play and App Store.How will canceling my Branded App affect my members? If your members try to use the app they will be notified that the app is no longer available for use.How do I get a refund for my Branded App plan? You can get a full refund within the first 30 days of purchasing a subscription. To get the refund, cancel your plan from Premium Subscriptions in your Wix account. Learn more about the Wix refund policy.Do I need to do anything with my Apple Developer Account or Google Developer Account? Your Apple Developer Account or Google Developer Account information will be saved in case you want to relist your Branded App at any stage. If you wish to relist your Branded App, you can re-purchase a Branded App plan to get it back in the app stores. What can I do if I canceled my Branded App by mistake? If you change your mind about canceling your Branded App, or canceled it in error, you can contact customer care for support and they can help you relist it. Note: Branded Apps remain listed for 2-3 days after cancelation.