Wix Bookings: Adding and Setting Up an Appointment Waitlist
Important:We are currently in the process of releasing the appointment waitlist, which is not available to everyone yet. The appointment waitlist helps increase your earnings by filling schedule gaps caused by last-minute appointment cancellations or reschedules. It also gives you the flexibility to take more appointments on a certain day, even if there are no cancellations. It is also a great way to collect leads.For example, if your client sees no relevant slots are available for a haircut on their preferred day, or if they can’t find a relevant slot, they can join the waiting list. As soon as a spot becomes available, you can contact them and book them in. In this article, learn more about:
Adding the appointment waitlist in the dashboard Adding the appointment waitlist to your live site Adding clients to your appointment waitlist Managing clients on the appointment waitlist Frequently asked questions (FAQs)Adding the appointment waitlist in the dashboardYou add the appointment waitlist from the Booking Calendar in the dashboard. This allows you to stay as booked as possible throughout each day, as cancellations or reschedules occur. To add the appointment waitlist in the dashboard
Go to Booking Calendar in your site's dashboard. Click the Waitlist icon  in the top right.  Click Get it now. Adding the appointment waitlist to your live siteAdd a waitlist to your booking calendar on your live site so clients can easily join if their desired time is unavailable.To add the appointment waitlist to your live site:Wix EditorStudio Editor
Go to your editor. Go to your Book Online page:
    
Click Pages & Menu  on the left side of the editor. Click Bookings Pages. Click the Booking Calendar page.   Click the Booking Calendar element on your page. Click the Plugins icon .  Hover over Appointment Waitlist and click + Add. 
Go to your editor. Go to your Book Online page:
    
Click Pages  on the left side of the editor. Click the Booking Calendar page under Bookings Pages.   Click the Booking Calendar element on your page. Click the Plugins icon .  Hover over Appointment Waitlist and click + Add. Adding clients to your appointment waitlistYou can add clients to the waitlist for your appointments at any time, using the Booking Calendar in your site's dashboard. To add a client to your appointment waitlist:
Go to Booking Calendar in your site's dashboard. Click the Waitlist icon  in the top right.  Click + Add New.  Enter the Client Name.  Enter the appointment details, including: the Date, Start Time (Morning, Afternoon, Evening), Location. Select the relevant appointment from the Service drop-down.  Select the relevant staff member from the Staff drop-down.  (Optional) Enter a Note to self with any additional instructions, for example: "Client requested a phone call if no slots become available so they can schedule an appointment next week." (Optional) Click + Add Another Service if the client wants to be added to the waitlist for another service, and repeat steps 4-8 above. Managing clients on the appointment waitlistYou can sort and filter your appointment waitlist to make it easier to manage. You can also share the service calendar for the requested service to arrange alternative dates and times with the client. To manage clients on the appointment waitlist:
Go to Booking Calendar in your site's dashboard. Click the Waitlist icon  in the top right.  Choose what you want to do:Filter and sort the appointment waitlist
Click Filter at the top.  Select the relevant filters from the drop-downs, including: Date, Staff, Service, and Location.  Click Apply.  Click the Sort icon . Select the relevant option: By session date or By request date. Schedule an appointment from a waitlist application
Click Schedule next to the relevant entry on the appointment waitlist.  Select the relevant client.  Click Continue.  Check and confirm the details are correct.  (Optional) Select the Notify client with an email checkbox.  Choose the relevant option: 
    
Click Book to accept payment later.  Click Book & Collect Payment to create an order and charge the client for the service using the available options.   FAQsClick on a question below to learn more. Can clients change their time slot preferences on the waitlist?No, clients cannot change their time slot preferences online once they have joined the waitlist. They can choose as many time slots as they wish on the waitlist, though these waitlist slots do not appear in the My Bookings section of the Members Area. Are clients notified immediately when an appointment slot becomes available?No, currently you must manage the waitlist manually. This is to prevent automated bookings that no longer suit the client.Is it possible to prevent clients from adding themselves to the waitlist? Yes, you can choose whether to publish the appointment waitlist on your live site, or only allow you and your site Admins (Co-Owners) to manage the appointment waitlist from the dashboard. You can remove the appointment waitlist plugin from your live site at any time. Can I allow my staff members to manage the waitlist? Currently, it is only possible for you, the site owner, and site Admins (Co-Owners) to manage the appointment waitlist. Staff members without the relevant permissions do not have access to view or manage the appointment waitlist.