bowang0911/WixQA huggingface dataset:
Working with Grouped Payment Methods in Wix Payments
Wix Payments can process a number of payment methods to fit your business needs. You can enable payment methods while creating your Wix Payments account, or enable / disable them at any other time that suits. In this article, learn about:
Available payment methods in Wix Payments Working with grouped payment methods Scheduled & sent payouts for grouped payment methods Negative balance in grouped payment methodsAvailable Payment Methods in Wix PaymentsWith Wix Payments you can accept payments using various payment methods. Depending on your location, these include:
Credit / Debit cards iDeal Klarna Online Bank Transfer Wix POS BNPL payments Tap to Pay on mobileIf payment methods are available in your location, you will see them on your Manage Wix Payments page.Show me how to access the Manage Wix Payments page
Go to Accept Payments in your site's dashboard. Click Manage next to Wix Payments.
Working with Grouped Payment MethodsWe work with our payment provider partners to offer you a tailored payment processing solution. For this reason, if you have more than one payment method active in your Wix Payments account, payment methods can be grouped together, according to their provider partner.Wix Payments may use the services of multiple provider partners so that you can offer a variety of payment methods to your customers. Having a greater number of payment methods allows your customers to pay in a way that suits them best.Important:Your payment method groups are automatically set according to your payment needs. There is no way to manually reorder them.Scheduled and Sent Payouts in Grouped Payment MethodsIf you have grouped payment methods in your Wix Payments account, both your scheduled payouts and sent payouts are organized according to their group. As a result, you may have several payouts scheduled or sent on the same date.Tip:By hovering over the overview date, you can see a breakdown of which payouts are due on that date.Negative Balance in Grouped Payment MethodsIf you have a negative balance for a single payment method in Wix Payments, that negative balance applies to the whole payment method group, in which that payment method is grouped. To return to a positive balance, you will have to add funds to your Wix Payments account.See an example of funds addedIn this example a chargeback of -$110 has put a payment method group into negative balance. By adding existing credits ($50) and reserve funds ($10), the amount needed to return to a positive balance is $50.Funds from one group cannot be used to cover a shortfall from another group. For example, if you have a negative balance of -$100 for credit/debit card payments and a positive balance of +$50 for Point of sale payments, you'll still have to add funds of $100 to cover your credit/debit card negative balance.
Assigning a Premium Plan to a Different Site in Your Wix Account
Reassign a Premium plan from one site to another within your Wix account to suit your needs.Before you begin:
If you reassign a Premium plan, the premium features (e.g. the ability to connect a domain, removal of Wix ads) are removed from the original site.  Assigning your Wix Premium plan to a Wix Studio or Editor X site requires an upgrade to a Wix Studio plan. Upgrades can only be made to plans which offer more features.  Statistics and data related to email campaigns do not transfer with the email campaigns themselves. In addition, data related to site-specific features (e.g. apps, SEO settings and tracking tools, analytics) does not transfer.To reassign your Premium plan:
Go to Premium Subscriptions in your Wix account. Click the More Actions icon  next to the plan you wish to reassign.   Click Assign to a Different Site.
Select the checkbox next to the relevant site. Click Next.  Click Assign to confirm. Already unassigned your Premium plan?Follow the instructions to assign your plan to another site. Video tutorial
Wix Payments: Failed Payout
Payouts from Wix Payments are automatically transferred to your bank account on a daily, weekly, or monthly basis.  When a payout does not reach your bank account, it appears in your Payouts dashboard as Failed. The payout - along with any other funds that have finished processing -  are then placed On Hold until the issue blocking your payout is identified and resolved. Once the issue is resolved, the funds will be included in your next scheduled payout.There are many reasons why a payout may fail, such as incorrect bank account details, or even your bank changing ownership. Click on the payout in your Wix Payments dashboard to see any known details about the failed transaction. You will be able to see the issue and we’ll provide you with instructions on how to resolve it. Here's an example:Tip:You can also get information about the failed payout by clicking Payouts on Hold. The amount on hold includes your failed payout, plus any other available funds that cannot be sent to your bank because of the issue.To help avoid payout failures, we recommend following our troubleshooting steps below.Step 1 | Verify the bank details associated with your Wix Payments accountMake sure that you've registered your bank account details correctly; the bank account holder's name must match the name of the Wix Payments account owner.For example, if you've registered to Wix Payments under Lisa Harrison but the associated bank account is listed as "Lisa's Cupcakes", the transfer will fail.Show me how
Go to Accept Payments in your site's dashboard. Click Manage next to Wix Payments.
 Click Edit Account Details next to Account Details. Check the information listed under Bank Details. If necessary, correct it and click Resubmit. Step 2 | Verify that your bank account can receive EFT paymentsWix Payments sends payouts to your bank account as EFT payments (Electronic Funds Transfer). If you're located in the United States, the payouts are sent as ACH transfers. If you have a failed payout, you should verify with your bank that your account can receive such a transfer.If your account cannot receive EFT payments, update your settings to a different bank account that can receive them. Make sure that the account details match, as described in step 1 above.Show me how
Go to Accept Payments in your site's dashboard. Click Manage next to Wix Payments.
 Click Edit Account Details next to Account Details. Enter the new bank details under Bank Details and click Resubmit. As soon as your payment details are updated, and your new account details have been verified, the funds will be included in your next scheduled payout.
Request: Adding a Search Function in the Wix Shared Gallery
Currently, there's no search function available in the Wix Shared Gallery. We are always working to update and improve our products, and your feedback is hugely appreciated.
Request: Adding More Sharing Options to FAQs in the Wix FAQ App
Currently, the Wix FAQ app includes social media sharing options for Twitter, Facebook and LinkedIn only. Workaround:You can copy/paste links to your FAQs if you want to share them in more places such as email, Instagram, YouTube, or Pinterest. We are always working to update and improve our products, and your feedback is hugely appreciated.
Request: Moving Cards to Archive Automatically with Automation
Currently, it is not possible to create an automation to automatically move cards to Archive.We are always working to update and improve our products, and your feedback is hugely appreciated.We are always working to update and improve our products, and your feedback is greatly appreciated.
Site Members: Customizing the Member Signup Form
The member signup form lets your site visitors register to become members of your site. The default form matches the design of your site, but you can design your signup form from scratch by using a custom form. Learn more about the different types of member signup forms.Important:
You must have a Members Area on your site to create a custom signup form. Currently, it is not possible to add social logins to a custom signup form. However, you can add them to the default signup form. Step 1 | Add a custom signup formThe Members Area app comes with a default signup form. To start using a custom form, head over to the Pages panel in your editor. Wix EditorStudio Editor
Click Pages & Menu  on the left side of the editor. Click Signup & Login. Change the default signup form to custom:
    
Click Member Signup Form (Default).  Choose Custom Form from the drop-down under Which member signup form do your visitors see? Click Add to Site.  
Click Pages  on the left side of the editor. Change the default signup form to custom:
    
Click Signup (Default). Choose Custom Form from the drop-down under Which member signup form do your visitors see? Click Add to Site.   Click any element on the form to customize it.Step 2 | Customize the signup formYou can customize your form in several ways. Below are some ideas of things you may want to do to your custom signup form: Add elements to your formYou can add any element to your custom form, including buttons, images and social share buttons.Change and add form fields
Select a field and click Edit Field to make changes to it. Click Add New Field to add more fields to the form.Design the form
Click the Design icon .  Click Customize Design. Choose what you want to design: Input Fields, Submit Button or Form Background. Customize the design using the options available.Customize the button
Click the button on the form. Customize the button:
    
Click Change Text to edit the button text. Click the Layout icon  to change the text alignment and direction.  Change the email notification settings
Click Form Settings. Click the Settings tab. Click Email Notifications. Click Set Notifications. Choose how you want to get notified when a new member signs up: 
    
Inbox, email and Wix app: Choose the collaborators you want to notify.
Tip: You can also add new collaborators at this point. By default, they'll join with the Customer Relations Manager role. Email only: Enter the email address(es) you want to notify.   When you are finished customizing your form, click Exit Mode on the floating Lightbox Mode bar.
Studio Editor Request: Pinch-to-Zoom in the Editor
When designing in the Studio Editor, you can click the + / - icons at the top to change your view. Currently, it is not possible to use pinch gestures to zoom in or out. We are always working to update and improve our products, and your feedback is greatly appreciated.
Upgrading an Existing Plan
You can upgrade your existing Premium plan or Studio plan to a plan with more features. You can also change your billing cycle by upgrading to a plan with a longer subscription period, which offers great savings over a monthly plan.In this article, learn more about:
Upgrading your plan Receiving credit from your current plan Frequently asked questions (FAQs)Upgrading your planYou can upgrade your plan at any time. The upgrade takes effect immediately when you change your plan or billing cycle. If you upgrade before your next renewal date, you will receive a credit for the remaining time on your current plan. See the section below for more information on how this credit works.To upgrade your plan:
Go to Premium Subscriptions in your Wix account. Click the More Actions icon  next to the plan you want to upgrade.  Click Upgrade plan.
Click Select under the new plan you wish to purchase. Choose the subscription period and click Continue to Checkout. Enter your payment details and click Submit Purchase.Credit from your current planAny remaining credit from your current plan is deducted from the price of your new upgrade during the purchase process. This credit is deducted after any discounts from a coupon or seasonal sale are applied.See how credit calculation worksCredit is worked out by the full price of your current plan, divided by the number of days in the subscription period, multiplied by the number of days left in your subscription period. For example: 
For a yearly plan at the cost of $276 with 10 days left, the calculation will be: 
$276 ÷ 365 days = $0.76/day This figure is then multiplied by the remaining days in the subscription period: 
$0.76 x 10 = $7.60 credit remainingFAQsClick a question below to learn more about upgrading your plan.Can I change to a shorter billing cycle when upgrading? No, you can’t change your plan to a shorter billing cycle when upgrading (e.g. moving from a yearly subscription to a monthly subscription when upgrading to a new plan). If you would like to change your billing cycle and keep your current plan, you can change the subscription period of your plan. Do I get a new voucher when I upgrade (e.g. 1 year free domain)?When a voucher is offered with a Premium or Studio plan, you will only receive vouchers that have not previously been issued to you for your site.For example, most plans come with a 1 year free domain voucher. Domain vouchers are only included with the first time purchase of a plan, and are not included when you renew or upgrade an existing plan.Can I change to a lower tier plan?Yes, the option to change plan is available for most subscriptions. You can change to a different plan of the same duration (for example: monthly, yearly etc.) at any time. Learn more about changing your plan.
Wix Bookings: Managing Your Resources Using the Wix App
Manage the resources for your services while you're on the go, using the Wix app. Assign resources to specific services, at specific locations, to streamline your day-to-day operations. This is especially useful when staff members need access to particular rooms, equipment, or resources to provide their services. With flexible resource management from your mobile device, you can efficiently manage availability, prevent overbooking, and ensure a positive experience for your staff and clients.Important:Go to your Wix account on desktop to create and edit resources.In this article, learn more about:
Assigning resources to services on the Wix app Removing resources from services on the Wix app Frequently asked questions (FAQs)Assigning resources to existing services on the Wix appYou can assign existing resources to your services using the Wix app. This is useful if there are any last-minute changes, or cancellations, and you need to reassign resources to open up more bookings. Note:One of each selected resource type must be available for clients to book, when you assign resources.To assign a resource to an existing service:
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Booking Services, or tap Catalog and select Booking Services.  Tap to select the relevant existing service. Tap Edit service.  Tap Assign Resources.  Tap the checkbox next to the relevant resources.  Tap Save. Removing resources from services on the Wix appYou can remove resources from a service using the Wix app at any time. This is useful if you are running special events at one of your locations and need more resources for the day to accept more bookings.To remove a resource from a service:
Go to your site in the Wix app. Tap Manage  at the bottom. Tap Booking Services, or tap Catalog and select Booking Services.  Tap to select the relevant existing service. Tap Edit service. Tap Assign Resources. Tap to deselect the checkboxes next to the relevant resources you want to remove from the service. Tap Save.(FAQs)Click a question below to learn more. Can I create and edit resources using the Wix app?No, you need to use your Wix account on a desktop to create and edit resources. The app allows you to assign and remove existing resources only.What is required for clients to book a service with assigned resources?At least one of each selected resource type must be available for clients to book the service. Make sure to properly assign your resources where and when you need them to get as many bookings as possible.
Studio Editor Request: Applying Site Styles to Elements With Existing Overrides
When updating site styles, the changes won't affect elements with existing design overrides. Currently, there's no option to "reset" all these elements simultaneously and apply the updated styles, disregarding the overrides. However, you can reset individual text elements with overrides from the Theme drop-down in the Inspector panel. We are always working to update and improve our products, and your feedback is greatly appreciated.
Temporarily Turning Off Private Registration for Your Wix Domain
If you purchased private registration, you can turn it off and back on again at any time.To turn off private registration:Go to the Domains page.Click the Show More icon  next to the relevant domain and select Edit Contact Info. Scroll down and click Show more to the right of Privacy Protection.Click Turn off privacy protection. Click Turn Off Privacy. To turn private registration back on:Click Turn on privacy protection next to Privacy Protection. ﻿﻿Note:It is not possible to receive a refund for the Private Registration fee.If you would like to register for domain privacy, click here. Important:If you are an EU citizen and you turn off privacy then the following info will be public in whois:State/ province, country, organization name.
Wix Stores: Tracking Sales Using Your Thank You Page URL
Your customers are directed to a Thank You page after making a purchase on your site. This means you can use Thank You page visits to track sales or create a customer list using an external tool such as Google Analytics.Accessing Your Thank You Page URLThe URL for your site's Thank You page is made of your domain name followed by: /thank-you-pageSo, for example, if your site URL is:www.mystunningwebsite.comyour Thank You page URL is:www.mystunningwebsite.com/thank-you-pageTracking sales using your Thank You Page URLStart by creating a rule to track Thank You Page visits using an external tool. Then, enter this part of the Thank You Page URL: /thank-you-page in the relevant toolNote:If you have a conversion pixel, click here to learn how to add it to your site.
Unable to Sign In to Your Wix Account: Forgot Password
If you are unable to sign in to your Wix account because you have forgotten your password, you can have a reset link sent to your email address. From there, you can create a new password to sign in to your Wix account.To have a password reset link sent to your email:
Go to the Wix Log In page. Enter your email address and click Continue with Email.
Note: If you're not sure which email address you used, try our email locator. Click the Forgot Password?.
Select Forgot my password and click Next. Enter your email address and click Send. Check your email and follow the instructions to create your new password.If your email address exists in our system, you'll receive an email with the link to reset your password. Be sure to check your spam or junk folders.If you don't receive the email, make sure that you entered your email address correctly in the steps above. Troubleshooting password reset issuesClear your browser’s cache and try againClear your browser’s cache.Close the browser and reopen it.Go back to the password reset email and click the link.Note: If you see a security warning pop-up, click Load Anyway.Check that cookies aren’t blocked in your browserA cookie is a small file stored in your browser which helps a website recognize you. If you have chosen to block cookies in your browser, you will not be able to sign in to Wix. Go to your browser settings and make sure that you have not chosen to block cookies.Recover your accountIf you still can't sign in, you can try recovering your account. If you previously added a recovery phone number to your account, you can use it to access your account.If you haven't added a recovery phone number, you can fill out the Wix Account Recovery form. Learn more about recovering your account.
Unable to Submit Standalone Forms Containing Signature Fields (Includes Workaround)
We're aware of an issue where standalone forms are not being submitted if they have a Signature field. We are currently gathering more information regarding this matter.Meanwhile, you can use one of the following workarounds:
Remove the Signature field in the Standalone Form
or Create a website form with the Signature field by doing the following:
    
Open the Editor and create a website form on a new page. Add an Upload and/or Signature fields. Publish your site and share the web address URL with your site visitors.
  Note that adding a Signature field on a website form requires a Business Premium plan.
Google Search Console: Missing Field "Description" Error in Videos Tab
Google Search Console is a handy tool for discovering errors on your website. To review the status of the videos on your site, go to the Google Search Console Videos Tab.
You may see the following error -  Missing field "description".  

To improve your site's Search Engine Optimization (SEO), Google requires you to add a description so that the Search Engine knows what the video is about. Learn how to add information to your videos here.
Following these steps will help your site's ranking on Google search results. 

Example: The Videos report shows a Search Console report for a Videos>Missing field 'description' error. If error message is red, this issue requires attention.
Managing Purchased Wix Gift Cards
From the Sales tab in the Gift Card section of your site's dashboard, you can view and manage all the gift cards that customers have purchased. Show me how to access the Gift Card Sales tab
Go to your site's dashboard. Click Sales. Select Gift Card Sales.
In this article, learn how to:
View gift card & customer information Resend a gift card code Disable a gift cardNote: It is not possible to refund the purchase of a gift card. Viewing gift card & customer informationClick to view the status of each gift card in the Gift Card Sales tab.Each gift card has one of the following status:
Active: The card is not disabled or expired. Scheduled: The card was purchased and is set to be delivered at a future date. Expired: The card has passed its expiration date. Disabled: You have manually disabled the card so it cannot be redeemed at checkout.You can click the sender or recipient name to view their contact details and make updates.Search for a gift card:To locate a specific gift card order, enter the last 4 digits of the gift card code or a complete email address in the search field at the top right.Resending a gift card codeIf the gift card recipient accidentally deleted the gift card code or it didn't arrive, you can easily resend it. To resend the gift card email:
Go to Gift Card Sales in your site's dashboard. Select the sale you want to resend. Click Email Gift Card.  (Optional) Edit the email address.  Click Send Email.Disabling gift cardsYou may occasionally need to disable a gift card, for example if a gift card was sent by mistake to the wrong email address. To disable a gift card:
Go to Gift Card Sales in your site's dashboard. Select the sale you want to disable. Click the More Actions  icon. Click Disable gift card. Click Disable gift card to confirm.
Request: Customizing the Thank You Page Layout
Important:This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).Currently, the Thank You Page comes with one layout. It's not possible customize it.We are always working to update and improve our products, and your feedback is greatly appreciated.
Request: Using Zippay as a Payment Provider
Currently, Wix does not offer Zippay as a payment provider.  If you use the Manual payment method, you can mention that you accept payments through Zippay and arrange the payment offline. 
We are always working to update and improve our products, and your feedback is hugely appreciated.