Training Your AI
By training the Wix AI, you can use the knowledge of your business to enrich its responses. The AI will learn this information and use it to provide more accurate and informed responses. You can also restrict the AI from providing information on certain topics.Along with the public information on your site, you have a lot of personal knowledge which can be vital when providing the best possible service to your site visitors. Usually this information is about products for sale, services your business provides, or support for your customers.Adding knowledge enhancementsAdding enhancements to your AI Site Chat enables it to give your site visitors accurate and satisfactory answers. The more enhancements you add, the faster and more reliable its responses will be.View an example from an online clothing storeYou own an online clothing store and receive a message from a customer who wants to try on a dress before buying. Your store doesn't have a physical location, but you have a return policy in place where customers can return an item within 14 days of purchase.Knowledge enhancement: We do not have a physical store, but you can purchase the dress, measure it when the shipment reaches you. If it doesn't suit you, you can return it to us within 14 days and get a full refund. For more information, you can read about our return policy.View an example from an eco-friendly businessYou run an eco-friendly business and want the AI to mention this every time a customer asks a product-related question.Knowledge enhancement: Our business is eco-friendly, we sell products that do not harm the environment, this is an essential and important part of our store. Mention this when a customer asks a question about a product we sell.To add an enhancement:
Go to Manage AI Site Chat in your site's dashboard. Click the Training rules tab. (First time only) Click Get Started. Click + Add More. Click Next on the Add knowledge option. Give the enhancement a clear name that you'll recognize later. Choose an option:
    
What knowledge enhances the chat?: Enter your description in the text field. Upload PDF/DOCX file: Upload a file from your computer containing the description. Click Add a File.   Click Save.Tip:If you add enhancements with information for time-sensitive events, such as business hours during holidays, remember to delete those enhancements afterwards.Editing or removing knowledge enhancementsYou can edit or remove any information you enter in an enhancement.To edit/remove an enhancement:
Go to Manage AI Site Chat in your site's dashboard. Click the Training rules tab. Hover over the enhancement you want to edit or remove. Choose an option:Edit
Click Edit. Edit the text as needed. Click Update.Remove
Click the More Actions icon . Click Remove. Click Remove again in the pop-up.Note:It is not possible to edit enhancements that you added by uploading a PDF/DOCX file. However, you can remove the original enhancement and add a new one with the updated file.Adding restrictionsRestricting the AI from providing visitors with information on topics gives you more control over the way it communicates. By adding topics that it shouldn't answer questions about, such as income or your days off, you can define the boundaries of your business.To add a restriction:
Go to AI Site Chat in your site's dashboard. Click the Training rules tab. (First time only) Click Get Started. Click + Add More. Click Next on the Add restriction option. Give the restriction a clear name that you'll recognize later. Enter your description in the text field. Choose an option:
    
Ask the visitor to contact me: The visitor's message about this topic will be forwarded to your Inbox. Answer that you can't answer questions about this topic: The AI will send an automatic message saying it can't answer the visitor's question on that topic.   Click Save.Editing or removing restrictionsYou can edit or remove any information you enter in a restriction.To edit/remove a restriction:
Go to AI Site Chat in your site's dashboard. Click the Training rules tab. Hover over the restriction you want to edit/remove. Choose an option:Edit
Click Edit. Edit the text as needed. Click Update.Remove
Click the More Actions icon . Click Remove. Click Remove again in the pop-up.FAQsClick a question below to learn more about enhancing the AI.Will the AI still work if I didn't add any knowledge enhancements or restrictions?Yes, the AI will still read the information publicly available on your site to provide responses to your customers. However, we recommend adding knowledge enhancements and restrictions to increase the AI's accuracy and reliability, allowing it to give an even better level of service. This also lessens the need for you to intervene in chats with customers or answer follow-up questions the AI is unable to answer.Can I include images in the file I upload when adding a knowledge enhancement?No, the AI will only refer to text in your uploaded file.Is there a limit to the number of knowledge enhancements or restrictions I can add?Yes, there is a limit of 100 knowledge enhancements or restrictions you can add at the moment.Can I keep track of how many times a knowledge enhancement or restriction has been used in a chat with a customer?Yes, you can keep track of how many times a knowledge enhancement or restriction was used by the AI in the Times used column located in the Training rules tab.