Wix Payments: Transaction Declined Reasons
A Wix Payments transaction may be declined for several reasons. Below you can see all of the possible reasons for decline, as well as a description and possible actions to help your customer complete their purchase.Reason for DeclineDescriptionDenied by BankThe customer's card-issuing bank will not allow this transaction. The customer should contact their bank for more information.Potentially FraudulentThe customer’s card issuer has declined the transaction as the card is suspected to be counterfeit or stolen.Card not ActivatedThe customer's card is new and not yet activated. The customer should either activate it or use a different card.Contact Card IssuerThere was a bank-side issue with processing the payment. The customer should contact their bank or use a different card.Card Issuer UnavailableThe payment provider was unable to contact the card-issuing bank to authorize the transaction. The customer should attempt the transaction again later.CVV2/CID ErrorThe customer's 3 or 4-digit security code was not entered correctly. They should try again with the correct code or contact their bank.Declined by IssuerThe card-issuing bank declined the transaction for an unspecified reason. The customer should use another card or contact their bank.Denied (Unspecified)The card-issuing bank declined the transaction for an unspecified reason. The customer should use another card or contact their bank.Do not HonorThe card-issuing bank declined the transaction for an unspecified reason. Suspicious activity or insufficient funds are the most common reasons for this message. The customer should use another card or contact their bank.Generic ErrorThe card-issuing bank declined the transaction for an unspecified reason. The customer should use another card or contact their bank.Exceeds Approval LimitThe transaction was denied because the sum exceeds their credit limit. The customer should use another card, account or method of payment.Card ExpiredThe card is expired. The customer should use a different card.Generic DeclineThe card-issuing bank declined the transaction for an unspecified reason. The customer should use another card or contact their bank.Illegal TransactionThe transaction was denied to avoid a violation of law. The customer should use another card. Proceed with caution.Insufficient BalanceThe customer has insufficient funds to complete the transaction. They should use an alternative account, card or method of payment.Insufficient FundsThe customer has insufficient funds to complete the transaction. They should use an alternative account, card or method of payment.Invalid Account NumberThe customer's card is either closed by the card issuing bank or they did not enter the card number correctly. They should try again with the correct card number or with a different card.Invalid Card NumberThe customer's card is either closed by the card issuing bank or they did not enter the card number correctly. They should try again with the correct card number or with a different card.Invalid CVVThe customer's 3 or 4-digit security code was not entered correctly. The customer should try again with the correct code or contact their bank.Invalid Expiration DateThe customer's card expiration date was not entered correctly. The customer should try again with the correct date or contact their bank.Invalid IssuerThe customer's card number does not correlate to an existing card-issuing bank or there is a connectivity error with the issuer. The customer should contact their bank for more information.Invalid MerchantThe transaction was refused by the card-issuing bank. The customer should try again later, use a different method of payment or contact their bank for clarification.Issuer UnavailableThe payment provider was unable to contact the card-issuing bank to authorize the transaction. The customer should attempt the transaction again later.Lost CardThe card used in this transaction was previously reported as lost. Validate customer's identity and refer them to their bank. Proceed with caution.Exceeds Credit LimitThe transaction exceeds the customer's credit limit. The customer should use an alternative account, card or method of payment.Refer to Card Issuer (Special Condition)The transaction was declined by the card-issuing bank due to an internal problem. The customer should contact their bank or use an alternative method of payment.Refer to IssuerThe transaction was declined by the card-issuing bank due to an internal problem. The customer should contact their bank or use an alternative method of payment.Restricted CardThe card-issuing bank has included the customer's card on an exclusion list. (e.g. the bank has excluded or embargoed the card's country).Restricted Card (Special Condition)The card-issuing bank has included the customer's card on an exclusion list. (e.g. the bank has excluded or embargoed the card's country)Stolen CardThe card-issuing bank has declined the transaction as the card is suspected to be stolen. Refer the customer to their bank and proceed with caution.Stolen Card (Pick-up)The card-issuing bank has declined the transaction as the card is suspected to be stolen. Refer the customer to their bank and proceed with caution.Suspected FraudThe payment provider has declined the transaction due to suspected fraudulent activity on the account. Contact Wix Customer Care for support.System MalfunctionAn error occurred on the card-issuing bank’s side of the transaction. The customer should try again later or use an alternative method of payment.Technical ErrorAn error occurred on the card-issuing bank’s side of the transaction. The customer should try again later or use an alternative method of payment.Transaction Exceeds LimitThe sum of this transaction exceeds the credit limit attached to the account that the customer provided.Transaction Not Permitted to AcquirerThe card-issuing bank declined the transaction as the provided credit card cannot be used for this type of transaction. The customer should use another card, method of payment or contact their bank.Transaction Not Permitted to IssuerThe card-issuing bank did not permit the transaction on this card or account. The customer should use another method of payment.Transaction Not Permitted to CardholderThe card-issuing bank did not permit the transaction on this card or account. The customer should use another method of payment.Transaction Unauthorized for this CardholderThe card-issuing bank did not permit the transaction on this card or account. The customer should use another method of payment.Unknown Card IssuerThe transaction was denied due to a problem with connecting with the card-issuing bank. The customer can either try again later, use a different method of payment or contact their bank.Declined Due to RiskThe card-issuing bank or payment provider have declined the transaction due to suspected fraudulent activity on the account. Refer the customer to their bank and proceed with caution.Declined by BankThe card-issuing bank declined the transaction for an unspecified reason. The customer should use another card, method of payment or contact their bank.Internal ErrorAn error occurred on the card-issuing bank’s side of the transaction. The customer should try again later or use an alternative method of payment.Declined by AMEXThe card-issuing bank declined the transaction for an unspecified reason. The customer should use another card, method of payment or contact their bank.Lost or Stolen CardThe card used in this transaction was previously reported as lost or stolen. Validate customer's identity and refer them to their bank. Proceed with caution.Invalid Security CodeThe customer's 3 or 4-digit security code was not entered correctly. The customer should try again with the correct code or contact their bank.Missing CVVThe customer's 3 or 4-digit security code is missing. The customer should try again with the correct code or contact their bank.Blocked Card (Lost/Stolen)The card used in this transaction was previously reported as lost or stolen. Validate customer's identity and refer them to their bank. Proceed with caution.Invalid AmountThe transaction amount is under the minimum of $1. The user should advise that the minimum order amount is $1.