Wix App: Troubleshooting
We've compiled a list of some general and local issues related to the Wix app. You can use this problem-solving article to find and correct issues you are experiencing. In this article, learn how to troubleshoot: 
General issues in the Wix app Local issues in the Wix appGeneral issues in the Wix appBelow are some common notification issues that have been reported when using the Wix app. Click on the issue you're having to learn how to resolve it.I'm not seeing push notifications If you can't see push notifications on your device's notification screen try the following steps:
Make sure you have enabled push notifications for the Wix app in the general notification settings of your phone. This differs from one device to another.2.  Check your site notification settings in the Wix app:
Go to your site in the Wix app. Tap your profile icon at the top. Tap Notification Settings under App Settings. Select your site from the list (if you have more than one). Enable the Allow Push Notifications toggle to allow site notifications to your mobile device. (Optional): Manage the notification settings for the apps on your site by enabling or disabling the toggle next to the app's name.
Note: If you had both Spaces by Wix and the Wix app downloaded and stopped receiving push notifications after uninstalling the Wix app, re-download the Wix app and try again.I'm not getting notified about live site visitorsIf you aren't getting notified about site visitors, first make sure you've added Wix Chat to your site. You won't be able to see live visitors without the Wix Chat app.Learn more about resolving live site visitor issues in the Wix app. I'm not able to find my siteEvery site you create can be found in the Wix app. If you have multiple sites, you can switch between them using the site drop-down at the top.
Open the Wix app. Tap the site drop-down at the top.
 Tap the site you want to manage from your site list.Local issues in the Wix appIf you are experiencing local issues including performance and loading issues, make sure you are using a device that supports the app and that you're running the most updated version. Check that your app is up to date
Go to the Apple App Store (on iPhone) or Google Play (on Android). Search for 'Wix app.' Click Update (if available).
Note: If there's no option to update it means you're running the most up-to-date version of the app.Check that you're using a supported deviceThe Wix app is supported on:
iPhone: iOS 11 and above Android: 6.0 and aboveLog out of the Wix app and log back in
Go to your site in the Wix app. Tap your profile icon at the top. Tap Log Out at the bottom. Log back in using your Wix account credentials. (If the issue isn't resolved) Restart your mobile device.Clear cache on your deviceFor Android devices:
Long press the app icon on your device's home screen. Tap App Info. Tap Storage and cache. Tap Clear cache. Log back in using your Wix account credentials.For iOS devices:
Go to Settings Tap Safari Tap Clear History and Website Data.Still having trouble?If the problem persists, please contact us and have the following information ready:
A description of the steps you've taken so that we can recreate the issue on our end A screenshot of the issue (For notification issues): Specify which notifications you're not receiving The manufacturer, model and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4) The type of connection you're using (e.g., 3G, WiFi) and the name of your mobile network (if you are using a 3G or 4G connection) Your location The version of the Wix app you're using. To find this:
    
Go to your site in the Wix app. Tap your profile icon at the top. Tap About the App under Help & Feedback. Scroll down to the bottom of the screen and copy the number next to Version.