Wix App: Accessing and Managing Messages From Your Inbox
Access and manage your inbox on the Wix app so that you can engage with your site visitors instantly. You can initiate chats, send messages with attachments, and set up saved replies for smooth communication.Discover inbox management tools such as sharing products to boost sales, monitor real-time visitor presence for timely assistance, and track site activity for personalized responses.In this article, learn more about:
Accessing your inbox Sending message from your inbox Setting up saved replies for your inbox and chat Frequently asked questions (FAQs)Accessing your inboxWhen using the Wix app, you can access your inbox to see who's on your site in real-time, start a conversation with them on the go, manage conversations and more. Tip: To chat with your site visitors, you must have the Wix Chat app installed on your site.To access your inbox:
Go to your site in the Wix app. Tap Inbox  at the bottom. Once you access your inbox, you can perform the following actions:
    
Chat with site visitors: Chat with site visitors in real-time to let them know you're available. 
        
Tap the More Actions icon  at the top right. Enable the Website chat status toggle to show people you are available to chat in real-time.   Continue conversations with visitors: Keep ongoing chats active to maintain conversation flow with visitors.
        
Tap the relevant conversation. Tap the channel drop-down to choose how you want to respond.    Sending messages from your inboxChoose your preferred communication channel to instantly reply to messages and share updates with your contacts, new site visitors, and customers. Using the inbox, you can continue conversations where you left off, ensuring a smooth communication experience.To send a message:
Go to your site in the Wix app. Tap Inbox  at the bottom. Choose what you want to do:Reply to a message
Tap on the relevant contact you want to reply. Tap the channel drop-down and select how you want to send your message:
    
Chat: Send a chat message to members. To use this option, you must have the Wix Chat app on your site. Email: Send an email to members whose email addresses are saved in your contact list.  SMS: The SMS channel is available when you purchase a Business Phone Number and the member's number is saved in your contact list.  Send a new message
Tap the Compose icon  at the top right. Choose the relevant option:
    
Select an existing contact: Choose a contact from the available list. Add a new contact: Manually add someone new to your contact list.
        
Tap Add contact icon   and enter the details. Tap Save.     Tap the channel drop-down and select how you want to send your message:
    
Chat: Send a chat message to members. To use this option, you must have the Wix Chat app on your site. Email: Send an email to members whose email addresses are saved in your contact list.  SMS: The SMS channel is available when you purchase a Business Phone Number and the member's number is saved in your contact list.
  4. (Optional) Tap the Send an item icon  and choose what you want to send:
Photos: Share a photo by adding media directly from your device's camera or select a media file to add from your device.  Files: Share a file in your message. Saved replies: Choose from a pre-saved reply (e.g. about shipping info, return policy etc.) or tap New Saved Reply to create a new reply. Learn more about setting up a saved reply. Products: Share an in-stock product. Coupons: Share discounts and offers. Services: Share a service (e.g. online program). Request payment: Send a payment request. Pricing Plans: Choose from existing membership packages or pricing plans for quick purchase.5.  Tap Send. Setting up saved replies in your inbox and chatSave time by setting up reply messages to send to visitors through your inbox or chat. With saved replies, you can use a pre-existing reply messages, edit them, or create a customized reply message.To set up a saved reply in your inbox: 
Go to your site in the Wix app. Tap Inbox  at the bottom. Tap the More Actions icon . Tap Settings. Tap Saved replies under General Settings. Choose the type of reply you want to work on:
    
Change an existing saved reply: Tap the Edit icon  next to the relevant reply. Create a new saved reply: Tap New Saved Reply to create a custom message for your visitors.    Tap Save.What's next? Manage your notification settings to stay up to date when you receive new messages in your inbox.FAQsClick a question to learn more about managing your inbox from the Wix app.Can I request payment through chat without a connected payment method? No. You need a payment method connected to request payment through chat. Learn how to connect a payment method to your site.  Can I keep attached items when switching channels (e.g email to chat) without needing to upload them again?If you have attached items to your message and decide to move channels (e.g. from email to chat), you will not lose the attached items and will not have to upload them again. Can I message multiple people at once?Yes. You can save time by sending a single message to multiple recipients simultaneously.