bluuebunny/crossref_metadata_2025_split huggingface dataset:
From music industry to content industry: a story of Sun Eater Records
Authors: Resmadi Idhar 
Published: August 2022

Learning outcomes
At the end of this study, students should analyze the re-orientation of innovation music business model strategy to create a new market using the Blue Ocean Strategy of Sun-Eater Records Company. Furthermore, they should be able to implement the business model transformation in the music industry in this digital media era based on data and technological capability. Students should analyze the digital content strategy that is relatable and relevant to music customers/users through content creation. Finally, they need to create the content strategy applicable to promotion and marketing innovatively in the music business.

Case overview/synopsis
This study analyzes how a Jakarta-based independent music company, Sun Eater Records, changed its strategy in response to the Covid-19 pandemic. The adverse effect of the pandemic on this company included a massive drop in sales of products and revenues from tours, festivals and outdoor music performances. Music industry stakeholders were confused and frustrated because of the restriction and the implementation of the social distancing policy, as most of their business models depended on live music showcases and selling records. The protagonist of this study, Kukuh Rizal Arfianto, is the director and co-founder of Sun Eater Records. Kukuh’s experience during the pandemic is used to capture the dilemma faced by the music industry players in Indonesia. This agile businessman transformed this music company by embracing digitalization. Inspired by the business models of Disney and 88 Rising (Music Management), Sun Eater Records developed various derivatives digital products. The company did not only sell music through digital content, it also developed several complementary products with music as their main theme. These innovative creations include mini-documentary, virtual concerts, compilation albums serial, digital comics, and Covid-19 Campaigns. The company is quite active in leveraging digitalization to survive in this business compared to other industry players. This study provides communication and design students opportunities to analyze how to draft an effective content strategy in the industry, in this case, the music industry.

Complexity academic level
This case is designed mainly for Management, Innovation, and Digital Communication course at the Bachelor's level program.

Supplementary materials
Teaching notes are available for educators only.

Subject code
CSS 11: Strategy.
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure
Authors: Gip Huy , Guchait Priyanko , Paşamehmetoğlu Aysin , Khoa Do The 
Published: August 2022

Purpose
The purpose of this study is to examine the mediating effect of psychological well-being between organizational dehumanization and two outcome variables: service recovery performance and service sabotage. This research also investigates whether organizational tenure moderates the relationship between organizational dehumanization and psychological well-being.

Design/methodology/approach
Using survey methodology, 200 hotel frontline service employees (FLEs) in Turkey were sampled over two time points. Additionally, employees’ direct supervisors rated their service recovery performance. The partial least squares method, specifically SmartPLS 3.3.3, was used for data analysis.

Findings
The results indicate that organizational dehumanization negatively influences employees’ psychological well-being. However, organizational tenure moderates this relationship, in which organizational dehumanization has less of a negative effect on employees’ psychological well-being in those with longer tenure. Psychological well-being was found to mediate the relationship between organizational dehumanization and service recovery performance. Finally, psychological well-being mediates the relationship between organizational dehumanization and service sabotage.

Practical implications
Managers should consider the negative effect organizational dehumanization has on FLEs’ psychological well-being and aim to establish an organizational culture that values these employees as individuals and as invaluable resources for the organization. Further, this study has found that less tenured employees are less likely to have the psychological resources to cope with organizational dehumanization and are more susceptible to decreased productivity (i.e. service recovery performance) and engaging in counterproductive work behaviors (i.e. service sabotage) due to mistreatment in the workplace.

Originality/value
This study furthers our understanding of organizational dehumanization, an understudied concept in hospitality research, which influences employee outcomes. The findings of this study contribute to the advancement of the self-determination theory and how organizational dehumanization impacts psychological well-being. It also contributes to the conservation of resources theory and current literature on service recovery performance and service sabotage.
Interpersonal conflict as a barrier to task performance: the mediating role of workplace deviance and the moderating role of emotional intelligence
Authors: Kundi Yasir Mansoor , Badar Kamal , Sarfraz Muhammad , Ashraf Naeem 
Published: August 2022

Purpose
Drawing on the social exchange theory, this study aims to examine the association between interpersonal conflict and task performance as well as the mediating and moderating roles of workplace deviance and emotional intelligence, respectively, in this association.

Design/methodology/approach
Two studies were designed to test the authors’ hypotheses using multiwave and multisource data collected from 173 (187) subordinates and their immediate supervisors from Pakistan.

Findings
An important reason that interpersonal conflict diminishes employees’ task performance is that employees are engaged in workplace deviance. This indirect effect is less salient when employees are more emotionally intelligent.

Practical implications
One way to improve employees’ task performance could be to reduce and manage interpersonal conflicts, especially through interventions aimed at increasing employees’ emotional intelligence levels.

Originality/value
This research contributes to the literature by demonstrating that employees’ emotional intelligence is a boundary condition that alters the association between interpersonal conflict and employee task performance directly and indirectly via workplace deviance.
The cultural factors in global account management: the case of Indian buyers and German suppliers
Authors: Kadam Nayan , Niersbach Barbara , Ivens Bjoern Sven 
Published: August 2022

Purpose
This study aims to investigate the cultural factors that influence global account management (GAM) in the context of Indian buyers and German suppliers from a wide perspective.

Design/methodology/approach
After conducting a critical literature review on key account management (KAM), GAM and organizational culture, the authors conducted an exploratory case study with 23 global account managers (GA managers) who work for German-based multinational companies and manage global accounts from India. The results of a qualitative data analysis are demonstrated using consensus and template methods.

Findings
The findings of this study indicate that language, communication, the concept of time, conflict avoidance, organizational structure, decision-making, trust and relationship are among the cultural factors that can influence GAM in a German and Indian context.

Research limitations/implications
Given the substantial cultural disparities between Northern India and Southern India, it is especially difficult to generalize cultural factors in GAM. On the other hand, these factors can be used as a prerequisite for the development of cultural dimensions when collaborating with individuals and organizations from diverse cultures.

Practical implications
This research is essential for global sales managers, GA managers and executives who intend to collaborate with Indian buyers or suppliers.

Originality/value
Prior business-to-business marketing literature on KAM and GAM has been mostly on the western context. This study is the first step in examining the cultural effect on GAM relationships between Indian and German organizations.
Security practices in retail properties in a developing economy: a logistic analysis of impacts on customers’ satisfaction and patronage
Authors: Akinbogun Solomon Pelumi , Kayode Olayemisi Funmi , Oyedokun Tunbosun Biodun 
Published: August 2022

Purpose
The purpose of this study is to examine the impact of a soft facility practice in the organized retail sector. In specifics, it draws context from a security practice and assesses its effect on customers’ satisfaction and patronage in retail properties.

Design/methodology/approach
The research method is quantitative. The study used a survey research design with the use of a structured questionnaire for data collection. The data were collected from the head of households who purchase items in the retail shops. It applied a logistic regression model to estimate customers’ satisfaction and the effect of the current security practice on patronage.

Findings
Contrary to expectation, descriptive analysis of data shows that respondents were satisfied with the security procedure with weighted means scores (3.62, 3.74, 3.78 and 3.66) above average for bag check at exits, reconciliation of receipts with purchase, the attitude of security personnel during exit checks and time taken during exit checks. With specific reference to bag checks at the exit, logit shows that 32% were neutral while 8% were dissatisfied with the security practice. Among the dissatisfied, logit shows an odds ratio of 0.059, which implies that they are likely to verbally express their dissatisfaction with the shop. On the other hand, the chances that they would not do this are more likely with an odds ratio of 162818201.343. Further, continuous patronage (Loyalty) is strongly less likely with an odds ratio of 1.250E-22. This was corroborated by a similar odd ratio of 4.068E-11 estimated for those that would take the exit option due to the bag’s check.

Research limitations/implications
The limitation of this study is that samples were randomly drawn from an unknown population of customers. However, the study was guided by Cochran (1963) to select a valid representative sample and support the reliability of the research findings.

Practical implications
The findings on satisfaction imply that the convenience and swiftness associated with shopping in a retail shop had been eroded by the current security facility practices which may lead to a reduction in the growth and retail sector turnover. While many dissatisfied customers would have exited if there are alternative shops with more customer-friendly security practices, the limited number of organized retail shops in the study area will prevent this from happening.

Originality/value
Literature on the management of facilities in real estate is quite vast; however, not much attention has been paid to the management of security in the retail sector particularly in Nigeria. This study is, therefore, novel, as it provides seminal evidence on this important topic and will serve as a reference for further research in Nigeria.
What makes a socially skilled leader? Findings from the implementation and operation of New Care Models (Vanguards) in England
Authors: Coleman Anna , MacInnes Julie D. , Mikelyte Rasa , Croke Sarah , Allen Pauline W. , Checkland Kath 
Published: August 2022

PurposeThe article aims to argue that the concept of “distributed leadership” lacks the specificity required to allow a full understanding of how change happens. The authors therefore utilise the “Strategic Action Field Framework” (SAF) (Moulton and Sandfort, 2017) as a more sensitive framework for understanding leadership in complex systems. The authors use the New Care Models (Vanguard) Programme as an exemplar.Design/methodology/approachUsing the SAF framework, the authors explored factors affecting whether and how local Vanguard initiatives were implemented in response to national policy, using a qualitative case study approach. The authors apply this to data from the focus groups and interviews with a variety of respondents in six case study sites, covering different Vanguard types between October 2018 and July 2019.FindingsWhile literature already acknowledges that leadership is not simply about individual leaders, but about leading together, this paper emphasises that a further interdependence exists between leaders and their organisational/system context. This requires actors to use their skills and knowledge within the fixed and changing attributes of their local context, to perform the roles (boundary spanning, interpretation and mobilisation) necessary to allow the practical implementation of complex change across a healthcare setting.Originality/valueThe SAF framework was a useful framework within which to interrogate the data, but the authors found that the category of “social skills” required further elucidation. By recognising the importance of an intersection between position, personal characteristics/behaviours, fixed personal attributes and local context, the work is novel.
Antecedents and consequences of knowledge sabotage in the Turkish telecommunication and retail sectors
Authors: Serenko Alexander , Abubakar A. Mohammed 
Published: August 2022

Purpose
This study aims to propose and test a model explicating the antecedents and consequences of knowledge sabotage.

Design/methodology/approach
Data obtained from 330 employees working in the Turkish retail and telecommunication sectors were analyzed by means of the Partial Least Squares Structural Equation Modeling technique.

Findings
Co-worker knowledge sabotage is the key factor driving knowledge sabotage behavior of individual employees, followed by co-worker incivility. Interactional justice suppresses individual knowledge sabotage, while supervisor incivility does not affect it. Co-worker knowledge sabotage reduces job satisfaction of other employees, which, in turn, triggers their voluntary turnover intention. Contrary to a popular belief that perpetrators generally benefit from their organizational misbehavior, the findings indicate that knowledge saboteurs suffer from the consequences of their action because they find it mentally difficult to stay in their current organization. Employees understate their own knowledge sabotage engagement and/or overstate that of others.

Practical implications
Managers should realize that interactional justice is an important mechanism that can thwart knowledge sabotage behavior, promote a civil organizational culture, develop proactive approaches to reduce co-worker incivility and strive towards a zero rate of knowledge sabotage incidents in their organizations. Co-worker incivility and co-worker knowledge sabotage in the workplace are possible inhibitors of intraorganizational knowledge flows and are starting points for job dissatisfaction, which may increase workers’ turnover intention.

Originality/value
This study is among the first to further our knowledge on the cognitive mechanisms linking interactional justice and uncivil organizational behavior with knowledge sabotage and employee outcomes.
Social media influencer (SMI) as a human brand – a need fulfillment perspective
Authors: Malik Aaminah Zaman , Thapa Sajani , Paswan Audhesh K. 
Published: August 2022

PurposeSocial media influencers (SMIs) are becoming a powerful force within the marketing and branding landscape, with several leading brands opting to use SMI endorsements for their products and brands. Extant SMI literature has primarily focused on the influence mechanism exerted by SMIs on their followers. Less is known about how followers view their favorite SMIs. This study aims to explore the SMI–follower relationship from the follower’s perspective and examine the underlying attachment mechanism.Design/methodology/approachFirst, a qualitative study was conducted to explore the attributes that individuals consider following an SMI and ensure that it is consistent with the literature review. This was followed by a survey-based quantitative study where a structural equation modeling technique was used to test the hypotheses using 508 SMI followers.FindingsFollowers find the SMI as a source to fulfill their intrinsic needs, that is, need to escape or self- improvement. The findings of this study suggest that followers attribute glamor, fun and connectedness to the SMIs driven by their need for self-improvement and fun with their need to escape. Finally, these attributions influence the overall perceived image of the SMI in followers' minds.Originality/valueThis study uses qualitative and quantitative approaches to picture SMIs as human brands from a follower's need fulfillment perspective.
TBL dominant logic for sustainability in oriental businesses
Authors: Lee Tzong-Ru (Jiun-Shen) , Lin Ku-Ho , Chen Chang-Hsiung , Otero-Neira Carmen , Svensson Gøran 
Published: August 2022

PurposeThis paper aims to examine the common denominators of measurement properties of a Triple Bottom Line (TBL) dominant logic for business sustainability through time and across business contexts.Design/methodology/approachThe method was based on a quantitative approach and a questionnaire survey in corporate Taiwan with a response rate of 68.5%.FindingsThis article uncovers and fortifies common denominators through time between oriental and occidental business contexts.Practical implicationsThe framework of TBL dominant logic for business sustainability establishes a toolbox for practitioners to examine economic, social and environmental elements as the marketing strategy in connection with business sustainability.Social implicationsThis enables to validate the framework of TBL dominant logic for business sustainability in previous research. Multiple dimensions are validated through time and across business contexts.Originality/valueThis study contributes to existing theory and previous research by fortifying the framework of TBL-dominant logic for business sustainability. The twenty-dimensional framework demonstrates universal measurement properties through time and across oriental and occidental business contexts.
Preparation and application of high-performance composite polymer emulsion cement waterproof coatings
Authors: Lu Yuting , Fu Wanwan , Ren hao , Wu Shifang , Liu Jiesheng , Peng Hao 
Published: August 2022

Purpose
The purpose of this paper is to develop a high-performance composite emulsion cement waterproof coating. The coating has excellent durability and is effective in protecting cement mortar substrates from harmful ions.

Design/methodology/approach
The polymer cement waterproof coatings with different emulsion compounding ratios were tested for mechanical properties and water resistance after alkali immersion, water immersion, thermal aging and UV aging, and the coatings were analyzed by infrared spectroscopy after aging to evaluate its durability. Meanwhile, the coating that presents favorable durability was applied to cement mortar test blocks. The protective effect of the coating on the test blocks was tested by immersion method, and X-ray diffraction analysis was performed on the eroded test blocks.

Findings
The coating with neoprene latex/acrylate latex weight ratio of 90/10 presents favorable durability and has superior overall performance. Besides, when it is applied to cement mortar blocks, the coatings effectively reduced the erosive effect of harmful ions on cement mortar blocks, resulting in much lower mass change ratios and less internal structural damage of the blocks significantly.

Originality/value
The obtained coating will be of great application potential for use in building waterproofing construction. Moreover, the coating can practically prevent chloride ions and sulfate ions from penetrating cement-based materials.
Applying graded material transitions with low-cost additive manufacturing
Authors: Brauer Cole , Aukes Daniel 
Published: August 2022

PurposeMultimaterial components possess material boundaries that introduce potential points of failure. Graded material transitions can help mitigate the impact of these abrupt property changes. This approach is becoming increasingly accessible through three-dimensional (3D) printing, but it has yet to be extensively studied for rapid prototyping processes that are limited in resolution or number of material types. This study aims to investigate methods for applying graded transitions when using manufacturing processes with these limitations.Design/methodology/approachThis study introduces a series of transition types that have graded properties and are produced using a finite number of discrete materials. This study presents a workflow for generating, fabricating and testing these transition types. This study uses this workflow with two different manufacturing processes to characterize the impact of each transition type on the ultimate tensile strength of a component.FindingsGraded transitions can improve the performance of a component if the proper transition type is used. For high-fidelity processes, the best performing transitions are those closest to a true gradient. For low-fidelity processes, the best performing transitions are those which provide a balance of graded properties and mechanical connection.Research limitations/implicationsThe presented performance trends are specific to the studied processes and materials. Future work using different fabrication parameters can use the presented workflow to assess process-specific trends.Originality/valueThis work comprehensively compares different methods of creating graded transitions using discrete materials, including several novel approaches. It also provides a new design workflow that allows the design of graded transitions to be easily integrated into a 3D printing workflow.