bluuebunny/crossref_metadata_2025_split huggingface dataset:
The importance of food and beverages in wellness experiences: a cross-continental analysis of tourists' perceptions
Authors: Forlani Fabio , Dini Mauro , Pencarelli Tonino 
Published: October 2022

PurposeThe purpose of this paper is to analyze the role that food and beverage (F&B) sensory stimuli play in building non-food-themed touristic experiences, such as wellness tourism experiences.Design/methodology/approachThis paper adopts an asynchronous netnographic approach supported by software (T-Lab, 2021). The study was conducted on a database consisting of 3,141 reviews in English, left by customers of 38 wellness facilities (Spa Retreats) spread across 5 continents.FindingsThe analysis reveals that F&B stimuli contribute significantly to the tourist's perception of the wellness experience in a two-fold manner: on the one hand, they support the wellness experience, and on the other, through specific proposals (e.g. wine, vegan, detox, etc.), they qualify and differentiate the wellness experience in a hedonic rather than eudaimonic way.Research limitations/implicationsThe present study contributes to managerial literature on the topic of gastronomic tourism and wellness tourism by providing, on an international scale, empirical evidence of (a) the importance and role of F&B touchpoints in hybrid gastronomic experiences; and (b) the presence of a variety of “wellness experiencescapes”.Originality/valueThis study is the first attempt to measure the role of F&B in tourists' perceptions of non-food-themed experiences. The research not only provides new data on the wellness experience through a cross-continental analysis but also offers useful theoretical and managerial insights for the design of wellness tourism experiences.
Building “common knowledge” when responding to major road tunnel incidents: an inter-organisational focus group study
Authors: Eklund Annika , Karlsson Sofia , Gyllencreutz Lina 
Published: October 2022

PurposeMajor incidents in tunnel environment will pose several challenges for the emergency service organisations in terms of heat, visibility and lack of experiences from working in confined environments. These aspects, in turn, could pose challenges to establish collaboration. This study aims to contribute to the field of collaborative tunnel responses by exploring how “common knowledge” (Edwards, 2011) is built by the emergency services organisations, that is, what the organisations consider important while working on a potentially common problem, and their motives for the interpretations and actions if a major tunnel incident occurs.Design/methodology/approachParticipants from the road traffic control centre, emergency dispatch centre, emergency medical service, rescue service and police were included in the study. Data from four focus group sessions was analysed using thematic analysis.FindingsThe study revealed that the tunnel environment presents specific aspects of how common knowledge was produced related to lifesaving and safety. The themes structuring mechanisms to reduce uncertainty, managing information for initial priorities, aligning responsibilities without hampering each other's work and adjusting actions to manage distance, illustrated how common knowledge was produced as crucial aspects to a collaborative response. Organising management sites, grasping and communicating risks, accessing the injury victims, was challenged by the confined environment, physical distances and imbalance in access to information and preparedness activities in tunnel environments.Originality/valueThis study offers new insights of common knowledge, by illustrating a motive perspective on collaborative responses in tunnel incidents. Creating interoperability calls not just for readiness for action and tunnel safety, but also training activities acknowledging different interpretations and motives to further develop tunnel responses.
Patient-reported experiences in primary health care access of Nepalese immigrant women in Canada
Authors: Dahal Rudra , Thapa Bajgain Kalpana , Bahadur Bajgain Bishnu , Adhikari Kamala , Naeem Iffat , Chowdhury Nashit , Turin Tanvir C. 
Published: October 2022

PurposeCanada has a globally recognized universal health-care system. However, immigrants experience a number of obstacles in obtaining primary health care (PHC) that may differ within various communities due to the intersection of culture, gender and other identities. To date, no research has been done on the difficulties Nepalese immigrant women in Canada may face accessing PHC. The purpose of this study was to learn about their perceptions of barriers to PHC access and to share the findings with a wide range of stakeholders, including health-care providers and policymakers.Design/methodology/approachThe authors conducted a community-engaged qualitative study in Calgary, Alberta, Canada. A total of six focus group discussions (FGD) among 34 participants (each FGD consisted of 5–7 participants) were conducted. The authors collected demographic information before each focus group. The FGDs were audio recorded and transcribed verbatim. The transcriptions were coded and analysed thematically.FindingsThe focus groups identified long wait times as a major barrier to receiving PHC services. Long wait times in emergency rooms, unable to see family doctors when they were sick, tedious referral procedures, long waits at the clinic even after scheduling an appointment, family responsibilities and work all impacted their access to PHC. Further, a lack of proficiency in English was another significant barrier that impeded effective communication between physicians and immigrant women patients, thus compromising the quality of care. Other barriers mentioned included lack of access to medical records for walk-in doctors, insufficient lab/diagnostic services, a lack of urgent care services and unfamiliarity with the Canadian health-care system.Originality/valueAccessible PHC is essential for the health of immigrant populations in Canada. This study recognizes the extent of the barriers among a relatively less studied immigrant population group, Nepalese immigrant women, which will help effectively shape public policy and improve access to PHC for the versatile immigrant population fabric in Canada.
Surface roughness modeling using machine learning approaches for wire electro-spark machining of titanium alloy
Authors: Sharma Vikas , Misra Joy Prakash , Singhal Sandeep 
Published: October 2022

PurposeIn the present study, wire electro-spark machining of Titanium alloy is performed with the machining parameter such as spark-on time, spark-off time, current and servo voltage. The purpose of this study is to model surface roughness using machine learning approach for input/controllable variable. Machined surface examined using scanning electron microscope (SEM) and XRD methods.Design/methodology/approachFull factorial approach has been used to design the experiments with varying machining parameters into three-level four factors. Obtained surface roughness was modeled using machine learning methods namely Gaussian process regression (GPR) and support vector machine (SVM) methods. These methods were compared for both training and testing data with a coefficient of correlation and root mean square error basis. Machined surface examined using scanned electron microscopy and XRD for surface quality produced and check migration of tool material to workpiece material.FindingsMachine learning algorithms has excellent scope for prediction quality response for the wire electric discharge machining (WEDM) process, resulting in saving of time and cost as it is difficult to find each time experimentally. It has been found that the proposed model with minimum computational time, provides better solution and avoids priority weightage calculation by decision-makers.Originality/valueThe proposed modeling provides better predication about surface produced while machining of Ti6Al7Nb using zinc-coated brass wire electrode during WEDM operation.
Consumers' purchase intentions in social commerce: the role of social psychological distance, perceived value, and perceived cognitive effort
Authors: Yang Xue 
Published: October 2022

PurposeElectronic word-of-mouth (eWOM) has become one of the most influential information sources for consumers' purchase decision-making. Based on construal-level theory and from the perspective of cognitive effort, this study investigated the effects of eWOM social media types and conflicting eWOM on consumers' purchase intentions and validated the mediation role of social psychological distance, perceived value, and perceived cognitive effort.Design/methodology/approachTwo scenario-based experiments were conducted to validate the research model. Specifically, a 2 (eWOM social media type: strong-tie vs weak-tie) × 2 (conflicting eWOM: with vs without) between-subjects design was used. ANOVA, multiple regression analysis with PROCESS, and partial least squares (PLS) were employed to test the hypotheses.FindingsThe results showed that eWOM social media types had significant effects on both social psychological distance and perceived value. The significant chain mediating effects of social psychological distance and perceived value between eWOM social media types and consumers' purchase intentions were found. In addition, conflicting eWOM had significant effects on both perceived value and perceived cognitive effort. Indirect effects of conflicting eWOM on purchase intention through perceived cognitive effort were discovered.Originality/valueThese results contribute to the eWOM literature by investigating the influences of eWOM social media types and conflicting eWOM on consumers' purchase intentions. They also contribute to construal-level theory by extending its applicability to the field of eWOM.
Guest editorial: Crisis management in the COVID-19 pandemic waves
Authors: Mele Cristina , Russo-Spena Tiziana , Corsaro Daniela , Kleinaltenkamp Michael 
Published: October 2022

Purpose
COVID-19 has dramatically changed how people live, socialise and think about their future. The disruptive shock that hit societies all over the world had a significantly negative impact on businesses, creating not only economic discontinuity but also uncertainty and disorientation. This special issue on COVID-19 aims to phrase the pandemic crisis and its impact on how to do business.

Design/methodology/approach
The authors follow MacInnis’s (2011) suggestion that a conceptual article sees what others have identified in a new or revised way.

Findings
The authors develop the crisis management framework. The authors acknowledge that disruptive events may be repeated, and their consequences will have long-term and permanent impacts. These aspects highlight the need for a systemic approach in which the focus is not limited to an analysis of the cause of the crisis and ways of solving it but includes the paths through which the business, economic and social systems evolve because of the crisis.

Practical implications
Managerial policies, business models and practices that have been effective up to now will probably no longer work. Beyond this backdrop, the articles compiled in this special issue aim to help set the agenda for post-COVID business research

Originality/value
The authors identify four primary themes captured by these articles: strategies, capabilities, organisational transformations and value processes. In their entirety, they represent pieces of a conceptual puzzle that do not provide knowledge of “hard facts” but rather a “soft interpretation of how to approach the “new normal”, i.e. a new social and business context.
Motivations, attitudes and intentions towards luxury dining in airplane themed restaurants: moderating roles of desire to fly, desire for luxury and FOMO
Authors: Lau Kong Cheen , Lee Sean , Phau Ian 
Published: October 2022

PurposeThe purpose of this study is to investigate the motivations, attitudes and intentions towards luxury dining in airplane themed restaurants (ATRs). The moderating roles of desire to fly, desire for luxury and fear of missing out (FOMO) towards attitude and intention to embark on this ATR experience are also investigated.Design/methodology/approachData are collected through a consumer panel. A total of 315 valid responses were analysed using exploratory factor analysis, confirmatory factor analysis and multi-group moderation. To enhance ecological validity, a stimulus for the Singapore Airlines A380 Restaurant @Changi was created to ensure complete understanding of the product offering by the participants.FindingsThree motivation factors were discovered – novelty, escape and supporting reliving. Interestingly, it was also found that the attitude towards ATR partially mediated the relationship between supportive reliving and intention towards ATRs. Disposition towards FOMO was found to moderate the effect of attitude towards ATR on intention towards ATR. Negative effect between escape motivation and attitude towards the ATR from the moderation analysis for desire for luxury and desire to fly shows that people are still hesitant to accept the ATR as a replacement to satisfy their salient needs for luxury travel.Practical implicationsInsights of this study demonstrate that local airlines could pivot their business through innovative offerings during the pandemic. The ATR concept can be effectively marketed by appealing to hedonistic and nationalistic needs and to avoid positioning it as an alternative for flying.Originality/valueThis is a novel concept introduced during the COVID-19 pandemic. Unprecedentedly, it uncovers the motivations, attitudes and intentions towards luxury dining in ATRs as a means to compensate for the pent-up desire to relive the experience of air travel.
The too-much-of-a-good-thing effect of digitalization capability on radical innovation: the role of knowledge accumulation and knowledge integration capability
Authors: Gong Yu , Yao Yanhong , Zan Ao 
Published: October 2022

PurposeThis study aims to investigate the complex relationship between digitalization capability (DC) and radical innovation performance (RIP). In particular, this study sheds new light on the results of previous studies on the effects of DC on firm innovation.Design/methodology/approachThe authors obtained questionnaire data from 271 IT managers of randomly selected high-tech Chinese firms. The data was used to empirically test the proposed hypotheses using hierarchical regression analysis.FindingsThe findings of this study reveal that DC has an inverted U-shaped effect on RIP. Knowledge accumulation (KA) has a partial mediating effect on the DC–RIP link. Knowledge integration capability (KIC) was found to moderate the DC–RIP relationship: the higher a firm’s KIC, the flatter the DC–RIP curve. Moreover, there is empirical evidence of the shape-flip phenomenon of the DC–RIP curve: when KIC > 1.82, the DC–RIP relationship is no longer an inverted U-shaped but presents as a U-shaped curve.Research limitations/implicationsThis study explores the DC–RIP relationship from the perspective of knowledge management, deepens the research scope of digitalization and lays the foundation for subsequent research.Originality/valueThis study provides potential explanations for contradictory views of the effect of DC on innovation in the existing literature by revealing the nonlinear relationship of DC and RIP and the important roles of KA and KIC in that relationship. The new insights into the role of KIC as a threshold for the DC–RIP link provide a direction for firms to control the pace of digital transformation.
Modeling the influence of individual differences on knowledge hiding
Authors: Zhang Ying , Rong Shiyu , Dunlop Elizabeth , Jiang Rong , Zhang Zhenyong , Tang Jun Qing 
Published: October 2022

Purpose
The purpose of this paper is to explore the longitudinal influence of gender, age, education level, organizational tenure and emotional intelligence on three dimensions of knowledge hiding over time.

Design/methodology/approach
A longitudinal study using two-wave data sets of 390 employees in Chinese enterprises was conducted to build fixed, continuous and interacting models for investigating the effects of individual differences on the processes of knowledge hiding over time.

Findings
This research uncovered the changing relationships of individual differences on knowledge-hiding behaviors over time, such that age correlates with rationalized hiding in the interacting model, indicating younger employees are less likely to choose rationalized hiding when facing situation changes; and education level, organizational tenure and emotional intelligence moderate knowledge hiding over time, implying individuals with better education, longer tenure and higher emotional intelligence tend to exhibit more rationalized hiding behaviors rather than evasive hiding and playing dumb behaviors at Time 2.

Originality/value
One of the novel contributions of this study is that it tests the longitudinal effect of individual differences on knowledge hiding, providing a vertical perspective, and thereby contributing to the body of knowledge in knowledge management. The study also constructs fixed, continuous and interacting models to measure the covering longitudinal influences, thus making the research original.
Dynamic customer-oriented relational capabilities: how do they impact internationalizing firm performance?
Authors: Mishra Abhishek , Anning-Dorson Thomas 
Published: October 2022

PurposeThis work proposes that a multi-national service company (MNSC) needs to develop dynamic customer-oriented relational capabilities (DCRC), constituting dynamic service customization (DySC), dynamic customer integration (DyCI) and dynamic timeliness of service delivery (DyTSD) capabilities, to gain competitive advantage and performance in its internationalization efforts.Design/methodology/approachFor empirical validation of the framework, developed through qualitative interviews, this study includes multi-cross-sectional data from twelve countries, four each in the category of underdeveloped (Africa), developing (Asia) and developed economies (Europe). Covariance-based structural equation modelling is used to test the hypotheses.FindingsThe study supports that DySC, DyCI and DyTSD capabilities have a significant positive influence on firm competitive advantage and performance across economies. The levels of competition intensity and regulatory restrictions, an outcome of the type of economy, have negative intervening effects, with varying intensities across economies.Practical implicationsThis work guides the internationalization service managers to leverage DCRC across national borders keeping the state of the economy into consideration.Originality/valueThis work proposes a model of DCRC, based on the Intangibility, Heterogeneity, Inseparability and Perishability (IHIP) service framework, that enables firms to derive competitive advantage and performance across economies with varying environmental conditions.
Development and characterization of self-healing microcapsules, and optimization of production parameters for microcapsule diameter and core content
Authors: Özada Çağatay , Ünal Merve , Kuzu Şahin Eslem , Özer Hakkı , Motorcu Ali Riza , Yazıcı Murat 
Published: October 2022

PurposeThis study produced epoxy-filled urea-formaldehyde (UF) microcapsules (MCs) and T-403 amine MCs using thein situtechnique. The Taguchi method was used to determine the effects of the control factors (temperature, stirring speed, core-shell ratio and surfactant concentration) affecting MCs’ core diameter and core content and optimizing their optimum levels with a single criterion. Optimum control factor levels, which simultaneously provide maximum core diameter and core content of MCs, were determined by the PROMETHEE-GAIA multi-criteria optimization method. In addition, the optimized MC yield was analyzed by thermal camera images and compression test.Design/methodology/approachMicrocracks in materials used for aerospace vehicles and automotive parts cause serious problems, so research on self-healing in materials science becomes critical. The damages caused by micro-cracks need to heal themselves quickly. The study has three aims: (1) production of self-healing MCs, mechanical and chemical characterization of produced MCs, (2) single-criteria and multi-criteria optimization of parameters providing maximum MC core diameter and core content, (3) investigation of self-healing property of produced MCs and evaluation. Firstly, MCs were produced to achieve these goals.FindingsThe optimized micro cures are buried in the epoxy matrix at different concentrations. Thermal camera images after damage indicate the presence of healing. An epoxy-amine MC consisting of a 10% by weight filled aluminum sandwich panel was prepared and subjected to a quasi-static compression test. It was determined that there is a strong bond between the UF shell and the epoxy resin.Originality/valueThe optimization of production factors has been realized to produce the most efficient MCs that heal using less expensive and more accessible methods.
The antecedents of career change intention in middle-level managers: the role of job and career satisfaction
Authors: Karadag Hande , Şahin Faruk 
Published: October 2022

PurposeThis investigates the interrelationships between job and career satisfaction and career change intention through the extension of the theory of planned behavior (TPB).Design/methodology/approachThe data for the study is collected from 219 top and middle-level managers and analyzed through partial least squares path structural equation modeling (PLS-SEM).FindingsFindings indicate that job and career satisfaction have a significant and negative impact on personal attitude toward career change and subjective norms, whereas all three constructs of the TPB influence the intention to change career. In addition, the mediation of personal attitude and subjective norm pathways were found to be significant for both job and career satisfaction and career change intention relationships, while no mediation effect was identified for the perceived behavior control construct of the TPB.Research limitations/implicationsThe results suggest important theoretical and practical implications. First, a novel model of mediation between job and career satisfaction and the intention to turn away from an existing career is introduced between job and career satisfaction and career change intention associations for testing the full TPB framework.Practical implicationsThe findings imply that the impact of cognitive factors, including having a positive opinion about the potential outcomes of switching to a new career, the level of pressure exerted by significant third parties about making a career change, and the self-belief about making this change happen should be closely investigated when examining the determinants of career change intention.Originality/valueTo the best of the authors’ knowledge, this is the first empirical research study that tests the impact of the determinants of TPB on career change intention within a sample of professional managers from an emerging economy context.