bluuebunny/crossref_metadata_2025_split huggingface dataset:
Digital sustainable business model innovation: applying dynamic capabilities approach (DSBMI-DC)
Authors: Hajiheydari Nastaran , Kargar Shouraki Mohammad , Vares Hamed , Mohammadian Ayoub 
Published: April 2022

Purpose
How to respond to social and environmental concerns while pursuing economic goals remained a dilemma for today’s businesses. Besides, the digital revolution has profoundly changed people's lifestyles, turning out the challenge of how to present products and services to the new generations of consumers through emerging digital channels. To overcome these challenges, a business needs to rely on its internal capabilities but must make them dynamic and modify them, when necessary, in response to or anticipation of external changes. This study aims to propose a model for business model innovation (BMI) with the goal of pursuing sustainability and adapting to the changes of the digital age pursuing dynamic capabilities principles.

Design/methodology/approach
This study followed a mixed-method design, using meta-synthesis in its first phase (qualitative) and interpretive structural modelling in its second phase (quantitative).

Findings
The proposed model consists of four layers including approach, aspect, dimension and component. Based on quantitative results, the 16 dimensions were categorised in four main levels of “sustainable computing”, “sustainable execution”, “sustainable engagement” and “sustainable results”. Considering sustainability and digital transformation as main change drivers for contemporary businesses, this paper proposes a novel framework in the field of BMI.

Originality/value
The results of this study suggest that BMI requires not only proper business design based on social and environmental sustainability and digital transformation requirements but also attention to a new component called sustainable engagement, which represents the need for engaging with social and environmental issues in addition to customers.
COVID-19-related job insecurity and employees’ behavioral outcomes: mediating role of emotional exhaustion and moderating role of symmetrical internal communication
Authors: Khan Abdul Karim , Khalid Maria , Abbas Nida , Khalid Shehryar 
Published: April 2022

Purpose
This study aims to examine the impact of COVID-19-related job insecurity on two types of employees’ behaviors: family undermining and withdrawal. This study also proposes emotional exhaustion as a mediator and symmetrical internal communication as a moderator in the relationship between COVID-19-related job insecurity and employees’ behaviors.

Design/methodology/approach
Using a time-lagged design, data were gathered from 193 employees working in Pakistan’s hospitality sector. Structural equation modeling in AMOS and PROCESS Macro were used to test the hypotheses.

Findings
The results show that COVID-19-related job insecurity is positively related to family undermining and withdrawal behaviors, and these associations are mediated by emotional exhaustion. Furthermore, symmetrical internal communication weakens the positive influence of COVID-19-related job insecurity on emotional exhaustion. Additionally, the indirect impact of COVID-19-related job insecurity on employees’ behavioral outcomes via emotional exhaustion is stronger for employees with low symmetrical internal communication than for those with high levels of symmetrical internal communication.

Practical implications
Hospitality management needs to focus on transparent and horizontal communication patterns to reduce the ensuing negative behaviors from COVID-19-related job insecurity.

Originality/value
To the best of the authors’ knowledge, this is the first study to examine the impact of COVID-19-related job insecurity on two types of employees’ behaviors: family undermining and withdrawal. This study also offers new insights via mediating mechanisms and moderators associated with the relationship between COVID-19-related job insecurity and employees’ behavioral reactions.
A quantitative framework for health‐care service quality assessment in India
Authors: Thakkar Jitesh J. , Thanki Shashank , Guru Sunita 
Published: April 2022

Purpose
The present situation of COVID-19 pandemic has put the health-care systems under tremendous stress and stringent tests for their ability to offer expected quality of health-care services, as it decides the sustainability and growth of health-care service providers. This study aims to deliver a quantitative framework for service quality assessment in the health-care industry by classifying the health-care service quality parameters into four balanced scorecard (BSC) perspectives.

Design/methodology/approach
To determine the service quality for the Indian health-care system, decision-making trial and evaluation laboratory and analytical network process are integrated in a fuzzy environment to contemplate the interaction among BSC perspectives and respective performance measures.

Findings
The results indicate “internal processes” perspective assumes the key role within BSC perspectives, while performance measures “nursing staff turnover” and “staff training” play the key roles. The results also signify that “patient satisfaction” is the most vital issue and can be strongly influenced by measures belonging to the “learning and growth” perspective. In “learning and growth” perspective, “staff training” is the most decisive criteria, very highly influencing “patient satisfaction”, highly influencing “profitability,” “change of cost per patient (both in and out patients)” and “outpatient waiting time” while moderately influencing “staff satisfaction,” “bed occupancy” and “nursing staff turnover”. Moreover, “staff training” criteria have a positive influence on “nursing staff turnover.”

Originality/value
The contributions of this study are in two folds in the domain of quantification of service quality for the health-care system. First, it delivers an assessment framework for Indian health-care service quality. Second, it demonstrates an application of the framework for a case situation and validates the proposed framework.
Dual effects of regulatory focus on work-related consequences: the mediating roles of psychological contracts
Authors: Liang Huai-Liang 
Published: April 2022

PurposeThis paper aims to examine the potential mechanisms through which regulatory focus influences employee work-related outcomes. The effects of a dual model of regulatory focus on job satisfaction and turnover intention were investigated through psychological contracts.Design/methodology/approachThe data of a survey of 370 recruits (306 male newcomers and 64 female newcomers) in a Taiwanese military recruitment center provided significant support for the hypothesized dual model.FindingsThe results revealed that regulatory focus was positively related to either job satisfaction or turnover intention. A relational contract mediated the relationship between promotion focus and job satisfaction, whereas a transactional contract mediated prevention focus and turnover intention.Research limitations/implicationsThe study results may not apply to other sectors because data were collected only at a military unit in Taiwan. Using Taiwanese military personnel may limit the generalization of the results to those unemployed in civilian samples or those in other countries. Samples from different countries are important to establish whether the results from the study apply to other situations. To the best of our knowledge, this is the first regulatory focus theory (RFT)-based study to report on the regulatory focus of newcomers as mediating the relationship between purposeful and work-related outcomes.Practical implicationsPrevious research has found that individuals with a different goal orientation may adopt different behaviors that result in different performance levels. The results here imply that newcomers with transactional contracts have intentions to leave their organizations and perceive their relationships with their organizations according to rational choice theory.Originality/valueNewcomers' distinctive self-regulatory systems and focus on meeting either nurturance or security needs were determined to get different outcomes following organizational entry. The results demonstrated that promotion-focused newcomers were satisfied with the military, whereas prevention-focused newcomers intended to leave within their first 18 weeks.
Influence of informal institutions on commitment to customer service in Confucian Asia
Authors: Klein Andreas , Horak Sven , Ahlf Henning , Nihalani Katrin 
Published: April 2022

PurposeResearch on the commitment to customer service (CCS) typically considers either trainable behavior or external stimuli such as financial incentives vital to CCS. Utilizing the cultural context of Confucian Asia, this study proposes a novel approach that shifts the focus towards the antecedents of the informal institutional environment.Design/methodology/approachThis research considers four informal institutions typical for Confucian Asia about their influence on CCS: power distance, perceived individual independence, openness to change, and informal network ties. Hypotheses are tested in a structural equation model using data obtained from a South Korean subject pool.FindingsResults show that informal institutions like power distance and network ties, and mediators like perceived individual independence and openness to change are positively related to CCS. Power distance and network ties also have a direct positive effect on openness to change. Moreover, power distance negatively affects perceived individual independence.Research limitations/implicationsThe authors' findings contribute to the service management literature by showing that a given CCS of service employees can be explained by antecedents of the company's informal institutional environment.Practical implicationsFrom a human resource perspective, the informal institutional environment should be taken into account when establishing a supporting organizational culture and designing management training programs.Originality/valueThis research introduces the institutional view to services management research, focusing on the role that informal institutions play. In particular, factors like power distance and network ties that influence CCS are tested for the first time.
Community members speak –“Why are healthcare personnel subjected to disrespect and violence?”
Authors: Baig Lubna Ansari , Ahmer Zaeema , Tariq Hira , Arif Saleema , Sarwar Zaini 
Published: April 2022

PurposeHealthcare personnel (HCP) are at high risk of facing violence globally. Their sanctity and respect are threatened by violence in healthcare settings. Mostly, this occurs at the hands of patients and community members. This study explores the reasons for disrespect and violence against HCP by patients and community members in selected communities of two provinces of Pakistan.Design/methodology/approachA qualitative study design was applied to develop an understanding of the processes that explained the community member's perception of disrespect and violence. A total of 12 focus group discussions (FGDs) with 11 community members on an average in each focus group and eight individual in-depth interviews (IDIs), each lasting for 40–50 min were conducted with community members. Data were analyzed thematically and guided by phenomenology.FindingsThe study found that community members perceived HCP as “angels on duty.” However they justified the anger of offenders as a result of shortcomings on the part of HCP and the healthcare settings. Furthermore, they blamed the chaos and ongoing crisis due to illiteracy and corruption within the society with existent poverty as triggers of violence and disrespect. Community members emphasized the role of media and labeled it as the game changer in building the image of HCP. They further stressed upon building competencies of the HCP and bridging the gap between HCP and communities to enhance respect and decrease violence on HCP.Practical implicationsDisrespect and violence against HCP can be minimized through improving competencies of HCP. Furthermore, media should play a positive role in safeguarding the rights of HCP and building their image. A holistic approach is suggested whereby all stakeholders should be actively involved in promoting awareness and respect for HCP.Originality/valueCommunity members' perceptions have been taken into account, which is a unique and novel approach towards building inclusive communities.
The learning workforce: experiences matter
Authors: Maier Peter 
Published: April 2022

Purpose
Executives in all industries routinely tell their employees that they are the company’s most important assets. How that translates into day-to-day “asset” management culture varies by industry, country and company. The past few years have pushed questions about workforce management best practices to the top of the business agenda. This paper aims to explore those best practices.

Design/methodology/approach
The tools of educational psychology offer us a framework. Task experience enables a sense of competence that one can overcome challenges and solve problems. Social experience is built on a sense of belonging and feeling connected to a group that wants us to be successful. Fulfilment experience is about making learning meaningful.

Findings
Workforce education spanning the three dimensions of learning experience also bridges geographic chasms, avoids discrimination and inequality, enhances teamwork and fosters personal growth. As a result, productivity goes up, and the organization and its people become more resilient and adaptive to change.

Originality/value
Readers will find these tips helpful as they implement workforce learning initiatives in their organizations.
Happy Valley heterotopia: representing colonial order in a Hong Kong “other space”
Authors: Vaughan L. Nicole 
Published: April 2022

Purpose
This paper aims to trace the development of Hong Kong's Happy Valley from a space associated with dangerous miasmas to the site of a racecourse, recreation ground and a series of cemeteries for the colony's foreign communities while examining the relationship between the exclusion of Chinese from Happy Valley and the notion of colonial order.

Design/methodology/approach
This paper makes use of empirical evidence from historical documents, such as newspapers and government records, and applies Michel Foucault's notion of the heterotopia as a theoretical model.

Findings
This paper provides insights into the relationship between space and power in the colonial setting. It demonstrates that the imposition of colonial order in Happy Valley was a process that involved the exclusion of Chinese and that the various ways in which this order was reinforced, contested and negotiated revealed it to be shallow and incomplete.

Originality/value
This paper sheds light on an underexamined but important colonial space in 19th and early 20th century Hong Kong and complicates the notion of colonial control.
In-transit interventions using real-time data in Australian berry supply chains
Authors: Rendon-Benavides Ruben , Perez-Franco Roberto , Elphick-Darling Rose , Plà-Aragonés Lluís M. , Gonzalez Aleu Fernando , Verduzco-Garza Teresa , Rodriguez-Parral Ana V. 
Published: April 2022

PurposeThe objective of this paper is to contribute to Australian berry supply chains with a relevant identification regarding the possible data driven interventions that stakeholders can take while the berries are in transit.Design/methodology/approachAn exploratory series of semi-structured interviews was conducted through six Australian experts in the industry with more than 20 years of experience in Australian berry supply chains and the Australian perishable food industry, to identify key possible in-transit interventions that could be implemented in the Australian berry industry.FindingsThe analysis of the interviews revealed a total of 18 possible in-transit interventions. An important finding is that in-transit interventions are made possible by the use of real-time data gathered through IoT devices such as Active Radio Frequency Identification, Time and Temperature Indicators interacting with Wireless Sensor Networks. Another key finding is that Australian berry growers and retailers do possess the technologies and the resources necessary to make in-transit interventions possible, however they have yet applied these technologies to operational decision-making and interventions based on the product, rather focussing on supply chain transactions and events.Research limitations/implicationsSince the research focusses on an Australian context, its findings may or may not be applicable to other countries. The research is exploratory in nature, and its findings should be verified by future research, in particular to test whether the in-transit interventions proposed here can be implemented in a cost-efficient way.Originality/valueTo the authors' knowledge, this publication is the first known academic article to provide a clear understanding of the Australian berry industry from a supply chain and logistics perspective, and the first to explore possible data driven in-transit interventions in perishable food supply chains.
How to unlock the benefits of ecotourism: a case study of Karpaz, North Cyprus
Authors: Yorganci Ilkay , Emin Erol 
Published: April 2022

PurposeThis research was motivated by the strong desire of the researchers to make an impact on the protection and conservation of the environment and to make recommendations to enhance sustainable ecotourism development in the Karpaz peninsula, North Cyprus. The aim of the research was first to assess the current challenges faced by those involved in ecotourism and sustainable practices and secondly to develop solutions for these challenges.Design/methodology/approachQualitative applied research was used with the objective of combining the concerns of local entrepreneurs with the knowledge of the members of the ecotourism associations and organisations to raise public awareness, empower locals, bring social change and improve the lives of the local community. Twenty in-depth interviews were conducted with ecotourism entrepreneurs, members of the Ecotourism Association, the Ecotourism Movement and the Karpaz Ecotourism Cooperative.FindingsThe results showed that the main challenges faced were a lack of finance, a lack of support from the local and national governments and a lack of knowledge regarding ecotourism and sustainable development amongst members of the local community. The solutions are educating the local community about agri-ecotourism, putting pressure on local and national governments to support agri-ecotourism, getting other tourism associations such as tour operators on their side and setting up farming cooperatives for farmers.Originality/valueThe value and originality of this study lie in the use of applied research approach with its social agenda of finding solutions which can be developed from the new knowledge which arises from the study.
Why is sub‐Saharan Africa an attractive destination to foreign land grabbers? Evidence from country characteristics
Authors: Nkansah‐Dwamena Ernest , Yoon Hyunsoo 
Published: April 2022

AbstractInvestments in large‐scale land acquisition by foreigners, also referred to as land grabbing, are crucial to sub‐Saharan Africa's development. Land acquisition investments have attracted considerable attention in global development circles due to their potential positive (e.g., technology transfer, employment creation, infrastructure improvement, and global market integration) and negative (e.g., environmental degradation, food insecurity, displacement, and loss of livelihoods) impacts. The factors making land investments attractive to foreign investors are unclear. This paper examines country characteristics associated with land acquisitions in 20 sub‐Saharan African countries to provoke evidence‐based discussion. The paper estimates regression models of land acquisitions using country‐level data from 2010 to 2019 on demographic and economic conditions, natural resources, business practices and governance. The results reveal that the availability of land and water, corruption, days required to start a business, government effectiveness, cost of business startup and political stability are critical determinants of land acquisition investments in sub‐Saharan Africa. The paper recommends that African governments should: (1) strengthen regulatory frameworks on foreign direct investment in land; (2) scrutinize investors' business models, technical experience and knowledge of local culture; (3) undertake rigorous environmental and social impact assessments (ESIA) to weigh the long‐term cost‐benefits of LASLA projects; and (4) conduct transparent contract negotiations, taking political and economic power imbalances between parties into consideration.
Was Brexit a Form of Secession?
Authors: Frantziou Eleni 
Published: April 2022

AbstractAs a form of legal separation taking place within a quasi‐federal framework, Brexit displayed important conceptual similarities with secession, in that it was predicated upon notions of collective identity and aspirations of renewed self‐government. This article examines the interrelationship between Brexit, secession as a legal concept, and secessionism as a political phenomenon. It advances two main arguments: at a first stage, it highlights that while Brexit ideologically aligns with secessionism, it could not have met any sustained international law definition of secession itself. However, the constitutional constraint to the European Union's formal status as an association of states (Staatenverbund) as opposed to a federation (Staatsverband) has rendered its withdrawal provision (Article 50 of the Treaty on European Union (TEU)) unduly impervious to the important practical parallels between the Brexit process and decisional, that is, negotiated, forms of secession. The article goes on to argue that an active recognition of aspects of decisional secession within the EU constitutional framework could have allowed for a more complex and dialogical resolution of Brexit than the conditions set up by the unilateral withdrawal clause allowed.
Legislating for Brexit: ‘The People’ versus Parliament?
Authors: Cygan Adam 
Published: April 2022

AbstractThis article analyses the constitutional issues surrounding Parliament's implementation of the 2016 EU referendum result, in particular, the political and legal obligation of Parliament to give effect to the ‘will of the people’. Respecting the ‘will of the people’ lies at the core of any democratic process of government. But the predicament that faced MPs, who overwhelmingly voted ‘remain’ in the referendum, was to choose between their responsibilities as elected representatives and to implement the political mandate expressed through the exercise of direct democracy. Brexit, as the Miller I judgment confirms, alters the UK constitution by removing rights which UK and EU citizens enjoyed under the EU Treaties. In giving effect to Brexit, Parliament's constitutional relationship with the Executive, which had positioned itself politically as upholding the ‘will of the people’, was severely tested as the Cherry/Miller II prorogation judgment illustrates. Within a context of political turmoil and minority government, the Brexit process brought into sharp focus the conflict between what has been described as a ‘Whitehall versus Westminster’ interpretation of the relationship between Parliament and the Executive within the UK Constitution.
Brexit: What Role did Process Play?
Authors: Laffan Brigid 
Published: April 2022

AbstractThe outcome of the UK referendum on 23 June 2016 was a major political event in the history of European integration. A member state voted for exit over voice and was on a journey to third country status. The objective of this article is twofold. First, it analyses the EU’s response to Brexit, including the role of process, up to the departure of the UK from the Union on 31 January 2020. Second, it explains why the EU adopted the approach that it did. The analytical lens builds on Kooiman's three governing orders, all of which were deployed in managing Brexit.