bluuebunny/crossref_metadata_2025_split huggingface dataset:
Determining banking service attributes from online reviews: text mining and sentiment analysis
Authors: Mittal Divya , Agrawal Shiv Ratan 
Published: January 2022

PurposeThe current study employs text mining and sentiment analysis to identify core banking service attributes and customer sentiment in online user-generated reviews. Additionally, the study explains customer satisfaction based on the identified predictors.Design/methodology/approachA total of 32,217 customer reviews were collected across 29 top banks on bankbazaar.com posted from 2014 to 2021. In total three conceptual models were developed and evaluated employing regression analysis.FindingsThe study revealed that all variables were found to be statistically significant and affect customer satisfaction in their respective models except the interest rate.Research limitations/implicationsThe study is confined to the geographical representation of its subjects' i.e. Indian customers. A cross-cultural and socioeconomic background analysis of banking customers in different countries may help to better generalize the findings.Practical implicationsThe study makes essential theoretical and managerial contributions to the existing literature on services, particularly the banking sector.Originality/valueThis paper is unique in nature that focuses on banking customer satisfaction from online reviews and ratings using text mining and sentiment analysis.
Whole building life cycle assessment at the design stage: a BIM-based framework using environmental product declaration
Authors: Feng Haibo , Kassem Mohamad , Greenwood David , Doukari Omar 
Published: January 2022

PurposeWhole building life cycle assessment (WBLCA) is a key methodology to reduce the environmental impacts in the building sector. Research studies usually face challenges in presenting comprehensive LCA results due to the complexity of assessments at the building level. There is a dearth of methods for the systematic evaluation and optimization of the WBLCA performance at the design stage. The study aims to develop a design optimization framework based on the proposed WBLCA method to evaluate and improve the environmental performance at the building level.Design/methodology/approachThe WBLCA development method is proposed with detailed processes based on the EN 15978 standard. The environmental product declaration (EPD) methods were adopted to ensure the WBLCA is comprehensive and reliable. Building information modeling (BIM) was used to ensure the building materials and assembly contributions are accurate and provide dynamic material updates for the design optimization framework. Furthermore, the interactive BIM-LCA calculation processes were demonstrated for measuring the environmental impacts of design upgrades. The TOPSIS-based LCA results normalization was selected to conduct the comparisons of various building design upgrades.FindingsThe case study conducted for a residential building showed that the material embodied impacts and the operational energy use impacts are the two critical factors that contribute 60–90% of the total environmental impacts and resource uses. Concrete and wood are the main material types accounting for an average of 65% of the material embodied impacts. The air and water heating for the house are the main energy factors, as these account for over 80% of the operational energy use. Based on the original WBLCA results, two scenarios were established to improve building performance through the design optimization framework.Originality/valueThe LCA results show that the two upgraded building designs create an average of 5% reduction compared with the original building design and improving the thermal performance of the house with more insulation materials does not always reduce the WBLCA results. The proposed WBLCA method can be used to compare the building-level environmental performances with the similar building types. The proposed framework can be used to support building designers to effectively improve the WBLCA performance.
Examining the nexus between transformational leadership and follower's radical creativity: the role of creative process engagement and leader creativity expectation
Authors: Nabi Md. Nurun , Liu Zhiqiang , Hasan Najmul 
Published: January 2022

PurposeThe primary objective of this study is to examine the nexus between transformational leadership (TL) and followers' radical creativity (FRC). In contrast, creative process engagement (CPE) and leader creativity expectation (LCE) was employed as a mediating and a moderator role, respectively.Design/methodology/approachA quantitative exploratory survey was applied as a research design, and 293 valid responses were collected from industry-university collaborative team leaders-followers. The authors performed descriptive and partial least square based structural equation modeling (PLS-SEM) analysis using the SPSS 23 and Smart-PLS 3.0 package program to test the hypothesis.FindingsEmpirical results revealed that the TL positively and significantly influences the FRC. Therefore, the mediation of CPE bridges the relationship between TL and FRC, while the moderating role of LCE was insignificant. TL with higher CPE indirectly enhances the FRC.Research limitations/implicationsUnlike the prior conventional componential theory of creativity (CTC), this study extends the scope of CTC addressing CPE and LCE to investigate the nexus between TL and FRC and contributes to the current literature leaders-followers relationship.Practical implicationsPractically, this research contributes to the growing body of the literature demonstrating how organizations might foster radical creativity in their employees and how to inspire followers to participate in radical creativity activities that might enhance organizational performance.Originality/valueThis study has broadened the scope of the CTC by emphasizing the mediating function of CPE in promoting particular aspects of followers' creativity.
Examining the impact of E-supply chain on service quality and customer satisfaction: a case study
Authors: Abdirad Maryam , Krishnan Krishna 
Published: January 2022

Purpose
The purposes of this study are to introduce the concept of service quality (SQ) in E-Supply chain management (E-SCM) and its impact on increasing customer satisfaction (CS) and provide insightful enhancements to the literature. In addition, the paper also examines the influence of SQ of E-SCM on CS in online shopping.

Design/methodology/approach
After a comprehensive literature review, four key factors for measuring the E-Supply chain (process control, interaction with supplier, management support and focus on customers), four key factors for measuring CS (informing customers, attention to customers’ needs, staff performance accuracy and easy access to services) and four factors for measuring the quality of identification services (assurance, accountability, tangibility and reliability) were selected. The proposed conceptual model was then presented. This model was validated by data collected through a survey of 150 respondents to identify CS, including that of customers of online websites in Iran. The sample data was analyzed using SPSS21, after which the interrelationships between the model and factors were examined based on the partial least square-structural. Model fit indices were then calculated for the data set. The proposed model was validated by using factor analysis and structural equation modeling techniques.

Findings
The results indicated that E-SCM has a direct impact on CS. The effect of SQ was also confirmed. A positive and significant relationship was identified between E-SCM and CS, E-SCM and SQ, as well as SQ and CS (P> 0.05).

Research limitations/implications
The first limitation was to convince respondents to cooperate with the researchers. The second one was the lack of research-related background due to the subject being relatively new.

Originality/value
This study, to the best of the authors’ knowledge, is the first empirical analysis on the CS assessment of SQ of E-Supply Chain in online shopping. This important link to online shopping has rarely been explored. It is expected that by filling this gap, this study will help in strengthening online shopping, which needs a change in the marketing area.
The relationship between managerial entrenchment and accounting conservatism
Authors: Salehi Mahdi , Ghanbari Ebrahim , Orfizadeh Saleh 
Published: January 2022

PurposeThis study aims to assess the relationship between managerial entrenchment and accounting conservatism in Iran.Design/methodology/approachTo test hypotheses, all listed companies on the Tehran Stock Exchange during 2013–2018 (six years) that qualified were selected. Given the defined limitations of the study, a total of 120 firms with 720 year-observations was selected. After collecting data and figures, they were analyzed using EViews software. Having presented the inferential model tests, the panel data with fixed effects model is chosen.FindingsThe study results indicate a positive and significant relationship between managerial entrenchment and unconditional conservatism presented in the income statement. Moreover, the authors find a meaningful relationship between managerial entrenchment and unconditional conservatism about the balance sheet.Practical implicationsManagers will be more aware of the positive consequences of employment optimal corporate governance such as conservative accounting. Such corporate governance is likely to serve their interest in the long run by providing positive signals to the equity owners and board of directors.Originality/valueBy assessing conservatism’s literature in Iran, we observe many studies on this concept. Still, no investigation is carried out on the relationship between conservatism in accounting and managerial entrenchment. The present study is innovative because it evaluates the relationship between managerial entrenchment and two types of conservatism, namely, balance sheet and income statement conservatism, which have never been investigated by prior studies, notably in emerging markets.
Enlarging sustainability learning through integrative thinking with a focus on cultivating virtues
Authors: Sewchurran Kosheek , Davids Lester Merlin , McDonogh Jennifer , Meyer Camille 
Published: January 2022

PurposeIn the African context of business practice, the authors face two interrelated challenges. First, executives need to deal strategically and sustainably with growing levels of inequality, under-employment and declining levels of wellness and safety. Second, executive development needs to develop virtues to help executives to address these problems. This paper aims to articulate an integrated, sustainable business education approach that aims to prepare executives to practice integrative thinking while simultaneously cultivating virtues that enhance their lives, thereby enabling them to make ongoing sustainable impacts to their worlds.Design/methodology/approachThis study uses a mixed method analysis including both quantitative and qualitative data from student course feedback evaluations from Business Model Innovation (BMI) and Phronesis Development Practice courses run over four consecutive years between 2018 and 2021 at the University of Cape Town’s Graduate School of Business as part of the Executive Masters of Business Administration degree.FindingsThe program’s pedagogical approach integrates a philosophical habituation process with a core course on BMI practice. This philosophical integration is one in which there is a sustainable focus on cultivating specific “process” and “practice” virtues which foster awareness amongst executives of their everyday mundane skilful coping in the world. This leads to candidates becoming attuned to ways, in which they can strive for more authenticity and to step into newer ways of being, that allow them to reflect their values and evolve cultural practices.Originality/valueAs the first business school in Africa to base a BMI course on the affordances of the phenomenon of being-in-the-world and a philosophical habituation process, the authors hope to inspire more business schools to adopt holistic, sustainable approaches to executive development that goes beyond the competence paradigm.
Study of mechanical properties of indium-based solder alloys for cryogenic applications
Authors: Deshpande Madhuri Chandrashekhar , Chaudhari Rajesh , Narayanan Ramesh , Kale Harishwar 
Published: January 2022

Purpose
This study aims to develop indium-based solders for cryogenic applications.

Design/methodology/approach
This paper aims to investigate mechanical properties of indium-based solder formulations at room temperature (RT, 27 °C) as well as at cryogenic temperature (CT, −196 °C) and subsequently to find out their suitability for cryogenic applications. After developing these alloys, mechanical properties such as tensile and impact strength were measured as per American Society for Testing and Materials standards at RT and at CT. Charpy impact test results were used to find out ductile to brittle transition temperature (DBTT). These properties were also evaluated after thermal cycling (TC) to find out effect of thermal stress. Scanning electron microscope analysis was performed to understand fracture mechanism. Results indicate that amongst the solder alloys that have been studied in this work, In-34Bi solder alloy has the best all-round mechanical properties at RT, CT and after TC.

Findings
It can be concluded from the results of this work that In-34Bi solder alloy has best all-round mechanical properties at RT, CT and after TC and therefore is the most appropriate solder alloy amongst the alloys that have been studied in this work for cryogenic applications

Originality/value
DBTT of indium-based solder alloys has not been found out in the work done so far in this category. DBTT is necessary to decide safe working temperature range of the alloy. Also the effect of TC, which is one of the major reasons of failure, was not studied so far. These parameters are studied in this work.
Spiritual hair: dreadlocks and the bodies multiple in Rastafari
Authors: Glace Nathan , Waldstein Anna 
Published: January 2022

AbstractIn anthropology, the body is theorized, manifested, and experienced in multiple ways that impact medical practice, social life, biopolitics, and spirituality. This article considers the role of ‘dreadlocks’ (matted hair) in the Rastafari spiritual body and, guided by the ‘body multiple’ concept, explores how the symbolic and performative nature of hair articulates with age and gender. Ethnographic data from the United Kingdom suggest the ways dreadlocks are groomed and/or covered vary widely, revealing diversity and changing meanings attributed to matted hair. By focusing on the spiritual aspects of hair, our work shows that dreadlocks and baldness are outward (visible) and inward (hidden) manifestations of a covenant with Jah (the Creator), rather than contrasting social or psychological statements. The hair symbolism debate in anthropology reveals limitations of universalist and reductionist approaches to understanding the human body. Our Rastafari material suggests the body multiple provides a better framework for interpreting (African‐inspired) spiritual hair.
Kidneys in SARS‐CoV‐2 era: A challenge of multiple faces
Authors: Abdelsalam Mostafa , Abd El Wahab Ahmed M. , Nassar Mohammed Kamal , Samaan Emad , Eldeep Ahmed , Abdalbary Mohamed , Tawfik Mona , Saleh Marwa , Shemies Rasha Samir , Sabry Alaa 
Published: January 2022

AbstractIntroductionWith the evolution of SARS‐CoV‐2 pandemic, it was believed to be a direct respiratory virus. But, its deleterious effects were observed on different body systems, including kidneys.Aim of WorkIn this review, we tried as much as we can to summarize what has been discussed in the literature about the relation between SARS‐CoV‐2 infection and kidneys since December, 2019.MethodsEach part of the review was assigned to one or two authors to search for relevant articles in three databases (Pubmed, Scopus, and Google scholar) and collected data were summarized and revised by two independent researchers.ConclusionThe complexity of COVID‐19 pandemic and kidney could be attributed to the direct effect of SARS‐CoV‐2 infection on the kidneys, different clinical presentation, difficulties confronting dialysis patients, restrictions of the organ transplant programs, poor outcomes and bad prognosis in patients with known history of kidney diseases who got infected with SARS‐CoV‐2.
Regulatory intermediaries and the challenge of democratic policing
Authors: Cheng Tony , Qu Jennifer 
Published: January 2022

AbstractResearch summaryThis study examines a model for achieving democratic governance over police departments: regulatory intermediaries, where non‐state actors are empowered with regulatory authority over public institutions. Drawing on a decade of transcripts from monthly public meetings held by the Chicago Police Board (September 2009–February 2021), this study finds, however, that regulatory intermediaries can regulate the public as much as it does the public institution. We identify three ways that the regulating public becomes the regulatory target: through (1) institutional rules, (2) hierarchized responses, and (3) norms of civility.Policy implicationsThe very multiplicity and heterogeneity of voices that democratic processes seek to incorporate can undermine the institutional changes envisioned. Our policy discussion highlights: (1) the value of subordinating fair policymaking processes when seeking substantive policy ends, (2) the potential and limits of curbing institutional incentives through institutional design, and (3) the importance of gauging community grievances through multiple channels for public input.
Transition readiness assessment in adolescents and young adults with rheumatic diseases: The Singapore experience
Authors: Teh Kai Liang , Hoh Sook Fun , Chan Su‐Wan Bianca , Gao Xiaocong , Das Lena , Book Yun Xin , Arkachaisri Thaschawee 
Published: January 2022

AbstractBackgroundTransition from pediatric to adult care is a challenging time for adolescents and young adults (AYA) with rheumatic diseases. Validated tools have been developed to assess transition readiness.AimTo evaluate transition readiness among AYA with rheumatic diseases and to identify factors associated with transition readiness.MethodsPatients ≥15 years old were enrolled into our transition program and administered a Transition Readiness Assessment Tool (TRAT) from July 2017. The TRAT consists of 3 components: (a) patient's perception on importance of transition and confidence toward transition on a Likert scale 0‐10; (b) assessment of knowledge on medical and healthcare usage using a set of 23 questions; (c) transition readiness using the Transition Readiness Assessment Questionnaire (TRAQ). Differences between groups were compared to identify factors associated with transition readiness.ResultsTransition readiness assessment was performed in 152 patients. The median score for perception on transition importance was 7.0 (5.0‐8.8) and the median score for confidence in transition was 7.0 (5.0‐9.0). Majority of the patients (>50%) lack knowledge in health insurance, carrying health information, healthcare privacy changes and making own healthcare decision. Patients <20 years old were also deficient in knowledge in navigating healthcare systems. TRAQ scores were lowest in areas pertaining to healthcare insurance and obtaining financial help.ConclusionHealthcare insurance literacy and self‐management skills were lacking in the assessment of transition readiness in AYA with rheumatic diseases. Targeted intervention in these areas will improve transition readiness and promote successful transition processes.
PACSIN proteins in vivo: Roles in development and physiology
Authors: Dumont Vincent , Lehtonen Sanna 
Published: January 2022

AbstractProtein kinase C and casein kinase substrate in neurons (PACSINs), or syndapins (synaptic dynamin‐associated proteins), are a family of proteins involved in the regulation of cell cytoskeleton, intracellular trafficking and signalling. Over the last twenty years, PACSINs have been mostly studied in the in vitro and ex vivo settings, and only in the last decade reports on their function in vivo have emerged. We first summarize the identification, structure and cellular functions of PACSINs, and then focus on the relevance of PACSINs in vivo. During development in various model organisms, PACSINs participate in diverse processes, such as neural crest cell development, gastrulation, laterality development and neuromuscular junction formation. In mouse, PACSIN2 regulates angiogenesis during retinal development and in human, PACSIN2 associates with monosomy and embryonic implantation. In adulthood, PACSIN1 has been extensively studied in the brain and shown to regulate neuromorphogenesis, receptor trafficking and synaptic plasticity. Several genetic studies suggest a role for PACSIN1 in the development of schizophrenia, which is also supported by the phenotype of mice depleted of PACSIN1. PACSIN2 plays an essential role in the maintenance of intestinal homeostasis and participates in kidney repair processes after injury. PACSIN3 is abundant in muscle tissue and necessary for caveolar biogenesis to create membrane reservoirs, thus controlling muscle function, and has been linked to certain genetic muscular disorders. The above examples illustrate the importance of PACSINs in diverse physiological or tissue repair processes in various organs, and associations to diseases when their functions are disturbed.
A safe and effective laparoscopic Ladd's procedure technique involving the confirmation of mesenteric vascular perfusion by fluorescence imaging using indocyanine green: A case report of an infant
Authors: Sugita Koshiro , Onishi Shun , Kedoin Chihiro , Matsui Mayu , Murakami Masakazu , Yano Keisuke , Harumatsu Toshio , Yamada Koji , Yamada Waka , Matsukubo Makoto , Muto Mitsuru , Kaji Tatsuru , Ieiri Satoshi 
Published: January 2022

AbstractWe herein report a 20‐month‐old boy who underwent laparoscopic Ladd's surgery. He showed intermittent bilious vomiting after birth and received a definitive diagnosis of intestinal malrotation. Laparoscopic Ladd's procedure was performed with four trocars. Midgut volvulus (180° counterclockwise) was resolved by retrogradely tracing the small intestine from the ileocecal region. After dividing Ladd's ligament, fluorescent navigation with indocyanine green was used. We decided where to dissect the mesenteries by confirming the vascular perfusion through clamping the tissue. Fibrous adhesions were gradually dissected, and it was confirmed that the mesenteric root was sufficiently broadening. Surgeons hesitate to dissect the mesenteric root in laparoscopic procedures compared with open procedures because of the narrow operative view and the risk of vascular injury. Laparoscopic Ladd's procedure using indocyanine green to confirm intestinal blood flow is safe and useful for the small working space in pediatric patients with intestinal malrotation and midgut volvulus.