bluuebunny/crossref_metadata_2025_split huggingface dataset:
Thermal irreversibility demystified
Authors: Ransing R.S. 
Published: October 2022

Purpose
This study aims to understand the difference between irreversibility in heat and work transfer processes. It also aims to explain that Helmholtz or Gibbs energy does not represent “free” energy but is a measure of loss of Carnot (reversible) work opportunity.

Design/methodology/approach
The entropy of mass is described as the net temperature-standardised heat transfer to mass under ideal conditions measured from a datum value. An expression for the “irreversibility” is derived in terms of work loss (Wloss) in a work transfer process, unaccounted heat dissipation (Qloss) in a heat transfer process and loss of net Carnot work (CWnet) opportunity resulting from spontaneous heat transfer across a finite temperature difference during the process. The thermal irreversibility is attributed to not exploiting the capability for extracting work by interposing a combination of Carnot engine(s) and/or Carnot heat pump(s) that exchanges heat with the surrounding and operates across the finite temperature difference.

Findings
It is shown, with an example, how the contribution of thermal irreversibility, in estimating reversible input work, amounts to a loss of an opportunity to generate the net work output. The opportunity is created by exchanging heat with surroundings whilst transferring the same amount of heat across finite temperature difference. An entropy change is determined with a numerical simulation, including calculation of local entropy generation values, and results are compared with estimates based on an analytical expression.

Originality/value
A new interpretation of entropy combined with an enhanced mental image of a combination of Carnot engine(s) and/or Carnot heat pump(s) is used to quantify thermal irreversibility.
Surviving in financial advice deserts: limited access to financial advice and retirement planning behavior
Authors: Chatterjee Swarn , Fan Lu 
Published: October 2022

PurposeThis study introduces the concept of financial advice deserts (FADs), including financial advice received from personal financial advisors (PFAs) and Certified Financial Planners™ (CFP professionals) and investigates the association between living in these FAD states and the retirement planning activities of individuals.Design/methodology/approachThis study uses merged data gathered from multiple sources including (1) available state-level information on CFP professionals from the CFP board website, (2) state-level information on PFAs from the US Bureau of Labor Statistics and (3) individual levels of retirement planning behavior and other personal characteristics from the 2018 FINRA National Financial Capability Study. Using web data extraction tools and logistic regression analyses, this study examines the association between a series of individual retirement planning activities and living in the FAD states.FindingsThe study found that living in the FAD states was negatively associated with both having retirement accounts and contributing regularly to retirement accounts. Overall, the findings of this study underscore the need for providing greater access to financial advice and improving financial literacy among financially marginalized populations who are residing in FAD states in the United States of America.Originality/valueThis study makes unique contributions to the literature by raising the issue of geographic inequality in terms of access to financial advice and introducing the innovative notion of FADs. The findings provide fresh insights into the understanding of retirement planning and preparedness from the perspective of state-level inequality of financial advice through PFAs and CFP professionals, thereby expanding the previous knowledge that emphasizes only individual- and household-level differences. Significant implications for public policies and practitioners are also discussed.
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention
Authors: Shin Hhye Won , Yoon Sungsik , Jung Shinyong , Fan Alei 
Published: October 2022

Purpose
Drawing on the social exchange theory, stakeholder theory and extended theory of reasoned action, this study aims to investigate how consumers view the economic and sociocultural impacts (benefits/costs) of peer-to-peer (P2P) accommodations on the local community’s resilience and how consumers form behavioral intentions toward P2P accommodation as a part of sustainable tourism behavior.

Design/methodology/approach
With data from a survey of 300 consumers who have previously used P2P accommodation, the authors performed partial least squares-structural equation modeling to test the proposed model and hypotheses.

Findings
The current study reveals the significant impact of the sociocultural benefits of P2P accommodations on consumers’ perceived community resilience, while economic benefits have a non-significant impact on perceived community resilience. Moreover, neither the sociocultural nor economic costs of P2P accommodation significantly reduce consumers’ perceived community resilience. Furthermore, the authors found significant positive relationships among perceived community resilience, attitude, subjective norm, personal norm and behavioral intentions.

Practical implications
P2P accommodation platforms can leverage these research findings and contribute to the community resilience and help community residents by establishing strategic collaboration with various stakeholders (e.g. governments, destination marketing organizations and non-profit organizations) for the community’s sustainable development.

Originality/value
This study systematically investigates the role of P2P accommodation in achieving community resilience by categorizing the impacts of P2P accommodation into economic and sociocultural benefits/costs.
Influence of supply chain resilience, information technology capabilities and agility on cost and delivery performance in construction supply chains: an Indian perspective
Authors: Cherian Tisha Meriam , Mathivathanan Deepak , Arun SJ C. Joe , Ramasubramaniam M. , Alathur Sreejith 
Published: October 2022

PurposeThe impact of COVID-19 pandemic has been severely felt by India's construction industry, which contributes heavily to economic growth and employment. An analysis of the impact of supply chain agility, supply chain resilience and information technology capability on the construction supply chain cost and delivery performance is presented in this study in an Indian scenario post-COVID-19.Design/methodology/approachAn analysis of moment structures-confirmatory factor analysis-based structural equation modeling is applied to a structured questionnaire received from 220 construction companies located in Southern India.FindingsAccording to the results, supply chain agility, supply chain resilience and information technology capability are essential capabilities for post-COVID-19 supply chain performance. Furthermore, these factors are observed to have a positive impact on improving cost and delivery performance in construction supply chains focused on building sustainability.Research limitations/implicationsThe results of this study can be used by other industries to ensure robustness and sustainability of business operations during post-COVID periods. Improving supply chain agility and information technology capabilities along with building resilience results in improving cost and delivery performance against disruptive scenarios.Originality/valueDespite previous studies addressing the effects of COVID-19 on supply chain performance, information technology capability, agility and resilience are not addressed in construction industry research. The current study examines the simultaneous effects of resilience, agility, and information technology capability on the cost and delivery performance of Indian construction projects.
The requisite role of emotional intelligence in customer service in the retail banking sector
Authors: Al Khoury Grace , Thrassou Alkis , Papasolomou Ioanna , Vrontis Demetris 
Published: October 2022

PurposeThis study aims to descriptively identify and refine the role of emotional intelligence (EI) in the retail banking employee–customer contact context, and prescriptively use this knowledge to develop a framework for improving true customer service without excess organizational cost, in Lebanon.Design/methodology/approachThe research adopts the classical interpretive/constructivist ontology and the interpretivism/constructivism epistemology, and it rests on a tripod of methodological foundations. The first leg is the theoretical work that sets the extant scientific ground for the empirical work to develop. The second incorporates the main (qualitative) empirical tools, i.e. 40 interviews with customers and HR managers (NVivo-analyzed), plus a critical incident technique study. The third includes the supportive tools of secondary data and an expert panel composed of industry and scholarly specialists.FindingsEI was empirically shown to modulate the levels of customer satisfaction and to hold a critical role in the company–customer interface, albeit one that is currently and unjustly both undervalued and ineffectively controlled. The findings identify the key factors and exhibited behavioral attributes of EI within the customer service process, and they integrate all into a comprehensive framework of both scholarly and executive worth.Originality/valueThis study provides distinct theoretical elucidations and conceptualization that have identified and interrelated the relevant works on the subject; empirically refines the variables involved in the EI context of retail banking customer service; and culminates in the form of the proposed framework that incorporates and interrelates the findings into an empirical-data-based composition of both scholarly and executive orientation and worth.
The evaluation of the effects of the COVID-19 pandemic on the Turkish manufacturing sector using AHP-TOPSIS methods
Authors: Özgüner Zeynep , Özgüner Mert , Durmaz Yakup 
Published: October 2022

Purpose
The purpose of this study is to evaluate the effects of COVID-19 on the Turkish manufacturing sector by using analytical hierarchy process (AHP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) methods on a sectoral basis. In this way, the sectors that had the highest negative effects of COVID-19 will be determined. Thanks to the findings to be obtained as a result of this study, it will be possible for decision-makers to develop strategies that may differ on a sectoral basis at the point of combating the pandemic.

Design/methodology/approach
The negative effects of COVID-19 were revealed by a large literature search. The importance levels of the factors determined within the scope of finance, supply, production and workforce were determined by the AHP method. Then, the TOPSIS method was used to determine which sectors were more affected by the COVID-19 pandemic, based on these factors.

Findings
The findings of this study obtained reveal that the most important negative effect of COVID-19 was on businesses in terms of reduced sales caused by domestic sales and export. Again, the findings show that the sector most affected by COVID-19 is automotive, which shows that the least affected sector is the pharmaceutical and medical equipment sector.

Practical implications
Primary data was used to determine the criteria weight. Therefore, there is a possibility that the answers are not objectively evaluated. The findings are limited to the criteria that was used, the views of the professionals and AHP-TOPSIS methods. Studies that use more criteria and different decision-making methods can have different results.

Originality/value
The manufacturing sector is at the forefront of the sectors affected by the global bottleneck caused by COVID-19. In this study, the effects of the COVID-19 pandemic on the Turkish manufacturing sector are discussed on a sectoral basis. Studies in the literature have revealed that the effects of pandemics such as COVID-19 vary between sectors. For this reason, it is important to evaluate the effects of COVID-19 from a sectoral perspective. Thanks to this study, it is thought that it will be possible to take measures that may differ between sectors to combat the negative effects of COVID-19.
Effects of the organizational culture and knowledge exploration and exploitation on results in the EFQM model framework
Authors: Giménez Espín Juan Antonio , Jiménez Jiménez Daniel , Martínez Costa Micaela 
Published: October 2022

Purpose
This paper aims to adopt Cameron and Quinn’s analysis of organizational culture and March’s learning framework to analyze the type of organizational culture (OC) that promotes learning competences and whether exploration and exploitation competences (ambidexterity) improve the European Foundation of Quality Management (EFQM) results (excellent results). In addition, this research tests if these competences exercise a mediating effect in the relationship between OC and performance.

Design/methodology/approach
A model is proposed whose relationships have been tested using structural equations. The sample was obtained from the SABI database. Two hundred valid questionnaires were returned via a webpage, in which four managers from each of the 200 organizations responded.

Findings
The results support the proposed relationships. Adhocracy, hierarchy and market culture have a positive relationship with excellent results. A hierarchical culture develops exploitation competences, and a market culture develops learning ambidexterity. Moreover, exploration and exploitation increase results. Finally, these two cultures indirectly influence results through exploration and exploitation competences.

Research limitations/implications
The proposed model can help managers who implement the EFQM model to better understand how the culture of their organization promotes learning and how these two variables improve their performance.

Practical implications
Because the EFQM model requires organizations to use a knowledge management system to enhance the effect of the enabliers criteria on excellent results, the managers of these companies must know that only market and hierarchy cultures are suitable for it. Besides, this study highlights the importance of two cultural values for the implementation of the EFQM Model and, therefore, to promote excellent results: market orientation and process control.

Originality/value
This study fills an existing gap in the literature by combining exploitation, exploration, OC and EFQM results in a single model and highlights the importance of market orientation and process control for excellent results and knowledge exploration and exploitation.
WhatsApp application for teaching and learning in higher education institutions
Authors: Enakrire Rexwhite Tega , Kehinde Fasae Joseph 
Published: October 2022

Purpose
The purpose of this study is to investigate WhatsApp application for teaching and learning in higher education institutions (HEIs). The consideration for the use of the WhatsApp is based on its usefulness, ease of use, low cost of data and maintenance practices for the functionality of the mobile device used for the WhatsApp.

Design/methodology/approach
This paper applied systematic literature review in conceptualizing how WhatsApp application could be used for enhanced teaching and learning in HEIs. Most of the articles used in carrying out this study were harvested from Google Scholar. This study was carried out within three weeks internal

Findings
This study established that WhatsApp has also served as a learning and teaching tool which has made majorities of university students, irrespective of their geographical locations, become tech-savvy, self-expressive and open to new ways of doing things, including the use of social network applications. The exposition of the authors based on the findings from this study indicates that through the use of WhatsApp, activity theory of mobile learning postulated by Vygotsky and theory of connectives by George Siemens gave them the understanding surrounding how humans interact with technology through continuous use of tools.

Research limitations/implications
This research carried out has a lot of implications to global HEI due to innovation and practices of teaching learning and research.

Social implications
WhatsApp application has become the avenue through which people learn and retain and share information and knowledge among themselves for a better quality live scenarios. It has brought a shift from traditional to virtual platform of user experience (UX) in the use of digital technologies.

Originality/value
WhatsApp application for teaching and learning in HEIs established that the impact of WhatsApp on teaching, learning and retention of collocation of knowledge among school students or learners cannot be undermined. The result revealed from this study indicates that there is a shift from traditional to virtual platform which has brought diverse opportunities of transformation the educational systems, enhance productivity and quality service delivery and challenges, where lecturers would have to learn and unlearn through UX of the use of digital technologies.
Marine tourism omnichannel coordination
Authors: Tang Chaonan , Chen Zhisong , Peng Jianhui 
Published: October 2022

PurposeWith the growing economic impact of e-commerce and the increasing trend of omnichannel mode, more considerate services can be provided to customers. This paper aims to explore the optimal practice of business strategies and enrich the research content of marine tourism omnichannel.Design/methodology/approachThis paper studies the optimal practice of bundling pricing and service effort strategies between two tourism suppliers (TSs) and a travel agent (TA) who distributes complementary products in marine tourism omnichannel considering joint efforts of both sides. This study develops five models by Stackelberg and Nash game and introduces the revenue-sharing contract. All outcomes/results are analyzed and the corresponding numerical and sensitivity analyses are conducted to derive more managerial implications and business insights.FindingsThe main findings show that bundling price is directly proportional to inter-channel integration coefficient and service effort level coefficient, and inversely proportional to the price elasticity coefficient. TA tends to provide a higher level of service effort than TSs when TA plays a dominant role. Improving the service effort level unduly leads to a decline in profits. Moreover, TSs and TA can reach a win-win situation under the coordination mechanism and the marine tourism omnichannel can achieve the best performance.Originality/valueA novel and useful approach towards joint equilibrium decisions of bundle pricing and service efforts in marine tourism omnichannel with complementary tourism products under different operational strategies is proposed.
Lived experience perspectives of factors that influence mental health recovery in Singapore: a thematic analysis
Authors: Kuek Jonathan Han Loong , Raeburn Toby , Chow Melissa Yan Zhi , Wand Timothy 
Published: October 2022

Purpose
Contemporary interpretations of mental health recovery emphasize the need to understand better the lived experience of people with mental health conditions and how they define the idea of recovery. While traction for such ideas has been building in many western countries, the recovery movement is still in its early stages within most Asian countries. Hence, this study aims to add to this growing effort by understanding various factors that influence the recovery of people with mental health conditions in Singapore.

Design/methodology/approach
Braun and Clarke’s thematic analysis was used on the qualitative data provided by 21 participants.

Findings
Four themes were revealed: double-edged nature of social support, challenges accessing mental health support, personalized coping strategies and societal influences. As a result, the authors could better understand various factors that influenced the recovery process of people with mental health conditions in Singapore, such as the high costs and low levels of literacy regarding pathways to mental health services. In addition, the importance of societal influences on mental health recovery was highlighted, and their impact could be seen through the participants’ sharing.

Research limitations/implications
These findings form a foundation from which future research and recovery-oriented interventions can work from to provide more tailored approaches to supporting people with mental health conditions.

Originality/value
This study identified cultural nuances to notions of recovery that are commonly found in personal recovery constructs that need to be considered when working within culturally diverse populations.
Evaluation of the Efficiency of traditional chitosan, nano chitosan and chitosan nanocomposites for consolidating aged papyrus paper
Authors: Salim Eman , Mohamed Wael S. , Sadek Rasha 
Published: October 2022

Purpose
Paper aims to evaluate the efficiency of traditional chitosan, nano chitosan, and chitosan nanocomposites for consolidating aged papyrus samples. Cellulose-based materials, such as papyrus sheets and paper, which are the most common types of writing supports for works of art in many museums and archive. They are subjected to different types of deterioration factors that may lead to many conservation problems. Consolidation treatment is one of the most common conservation treatments, which should have perform after much testing to select the appropriate consolidants.

Design/methodology/approach
This research paper aims to evaluate the resistance of traditional chitosan, nanochitosan and chitosan/zinc oxide nanocomposite as an eco-friendly papyrus strengthening. Untreated and treated papyrus was thermally aged and characterized via scanning electron microscope (SEM) and Fourier transform infrared spectroscopy (FTIR). Antimicrobial activity of the papyrus specimens was also determined against four tested pathogenic bacteria by disc diffusion method: MRSA, Staphylococcus aureus, E. coli and P. aeruginosa.

Findings
The results revealed that chitosan nanocomposite showed a remarkable enhancement of papyrus tensile properties and presence of ZnO prevents the effects of biodeterioration.

Originality/value
Zinc oxide nanoparticles enhance the optical properties and increase the chemical reactions between the consolidating material and the treated papyrus.