bluuebunny/crossref_metadata_2025_split huggingface dataset:
A dual-pathway model for examining the effects of customer mistreatment on an employee's customer-directed counterproductive work behavior: can job autonomy make a difference?
Authors: Lu Wenzhu , Sun Bo , Yu Shengxian , Liu Shanshi 
Published: November 2022

PurposeThis research examined how customer mistreatment activates individual customer-directed counterproductive work behavior (CWBC) by investigating the mediating roles of negative work reflection and negative affect. It also explored whether job autonomy buffers the negative impact of customer mistreatment on CWBC.Design/methodology/approachThe authors tested their predictions using an experience-sample method with a sample of data from 79 service workers across eight days. A multilevel structural equation model was used to test the hypotheses.FindingsThe authors found that negative work reflection and negative affect mediated the association between customer mistreatment and CWBC. In addition, job autonomy moderated the indirect impact of daily customer mistreatment on employees' CWBC through negative work reflection and negative affect.Research limitations/implicationsThere are some concerns about a common method because all of the study variables were self-reported. Moreover, the study sample consisted of participants recruited exclusively from China, thus limiting this research's generality.Practical implicationsTo eliminate the detrimental impact of customer mistreatment, supervisors can strive to improve the autonomy of those who interact with customers frequently to reduce their CWBC.Originality/valueThis study offers an integrative view to explain why service workers engage in CWBC when suffering customer mistreatment by testing the mediating mechanisms of negative reflection and negative affect in the association between daily customer mistreatment and CWBC. Second, the authors have broadened the study of customer mistreatment by introducing job autonomy as a critical condition, eliminating the indirect association between customer mistreatment and CWBC.
The coupling and coordination relationship of the digital economy and tourism industry from the perspective of industrial integration
Authors: Ye Xinliang , Wang Jing , Sun Ruihong 
Published: November 2022

PurposeThe digital economy has become a key force supporting the high-quality development of tourism. This paper discusses the coupling coordination relationship and spatiotemporal evolution path of digital economy and tourism in China's provinces.Design/methodology/approachThis paper uses the entropy method to measure the development level of digital economy and tourism, and establishes coupling coordination model and spatial autocorrelation model to study the interaction between the two industries.FindingsResults show that the development levels of the two industries are rising, which spatially show a progressively decreasing pattern of east-middle-northeast-west. The coupling coordination degrees of the two industries have increased steadily, but the overall level is still near maladjusted. Spatially, the positive correlation is increasing, but the incongruity of spatial agglomeration is still significant. The coupling coordination evolution path in the provinces shows differentiated characteristics. The migration path is mainly concentrated in Zones I and II. The eastern region has an obvious trend of extending to Zone III, where the tourism industry was the most affected by the pandemic.Practical implicationsThe study helps clarify the industrial coupling and coordination relationship in various regions and formulate regional tourism digital transformation strategies to promote the high-quality development of China's tourism industry.Originality/valueThis paper enriches the research on the relationship between digital economy and tourism from the perspective of industrial integration. The development commonality of China's tourism digital transformation summarized provides theoretical reference and demonstration for the coordinated development of China's tourism.
Mind the gap: a critical reflection on hotel employee turnover
Authors: Mohsin Asad , Brochado Ana , Rodrigues Helena 
Published: November 2022

Purpose
This study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s strategies for constructing a better workplace. Human resources decisions need to be made carefully based on a clear grasp of their effects on hotels and their staff.

Design/methodology/approach
A critical review was conducted with a sample of 160 academic papers that reported findings on staff turnover intentions in hotels.

Findings
The results include a concept map that highlights the two main dimensions found by researchers: hotel staff turnover consequences (i.e. customer satisfaction and financial performance) and antecedents (i.e. individual, job-related, relationship, organisational and opportunities).

Research limitations/implications
The findings underline that staff retention strategies need to focus on managing job-related, organisational and relationship variables as hotel managers have little influence on individual and job opportunity factors.

Originality/value
This study examined 20 years of research summarised in an up-to-date conceptual map. The findings have cross-disciplinary implications.
Does a family-supportive supervisor reduce the effect of work-family conflict on emotional exhaustion and turnover intentions? A moderated mediation model
Authors: Gull Nida , Asghar Muhammad , Bashir Mohsin , Liu Xiliang , Xiong Zhengde 
Published: November 2022

Purpose
This study aims to answer how family-supportive supervisor behavior (FSSB) reduces work–family conflict (WFC), family–work conflict (FWC) and employee turnover intention. Based on the conservation of resources theory, this study examines the direct and indirect effects of emotional exhaustion between WFC/FWC and turnover intention. Moreover, this study explores FSSB moderated the role relationship between WFC/FWC and emotional exhaustion.

Design/methodology/approach
This study draws time-lagged data from two phases of a survey of health-care workers working in Chinese hospitals. In the first phase, data on WFC/FWC and turnover were collected from 407 workers. In second round, 387 employees express their feeling about emotional exhaustion and supportive supervisor behavior toward support family members. The data was collected from health-care workers, and a moderated mediation technique was tested using structural equation model-AMOS.

Findings
The findings of this study show that the positive relation between WFC/FWC and emotional exhaustion is high for employees with lower family-supportive supervisors than those with higher family-supportive supervisors. This finding provides further insight into the mechanism of how family and work conflicts impact turnover intention.

Originality/value
To the best of the authors’ knowledge, this is the first empirical study based on the conservation of resources theory, the relationship between WFC/FWC and turnover intention, considering the mediating role of emotional exhaustion and the moderating effects of FSSB. This paper proposes that FSSB can reduce WFCs, addressing a significant research gap in the literature.
Is starting and staying unregistered longer beneficial for firms? The moderating role of institutional quality
Authors: Misganaw Bisrat A. , Assefa Dawit Z. , Colovic Ana 
Published: November 2022

PurposeThis study examines the impact of initial informality years on subsequent firm performance and the moderating effect of institutional quality on this relationship.Design/methodology/approachThe study draws on the World Bank Enterprises Survey (WBES) data covering 116 developing economies over the 2006–2018 period. The study also utilizes data from the Heritage Foundation, the World Bank World Development Indicators (WDI) and the Fraser Institute Economic Freedom Database.FindingsThe study demonstrates that firms that start operation without formal registration perform better than firms that start operation formally. However, contrary to prior studies that show a linear relationship between time spent unregistered and subsequent firm performance, this study finds a non-monotonic relationship between the two – taking an inverted–U shape form. The study further shows that institutional quality at country level moderates this relationship such that firms operating in countries marked by poorly functioning formal institutions benefit from remaining unregistered longer.Originality/valueThis study is the first to show a non-monotonic relationship between the time firms spend without registration and their subsequent performance. By doing so, it reconciles the contradicting findings in the extant literature regarding the relationship between the two variables. It also identifies one important boundary condition – institutional quality – that moderates this relationship.
Evaluation of a dementia prevention program to improve health and social care and promote human rights among older adults
Authors: Kaneko Keisuke , Sasamori Fumihito , Okuhara Masao , Maruo Suchinda Jarupat , Ashida Kazuki , Tabuchi Hisaaki , Akasaki Hisaki , Kobayashi Kazuki , Aoyagi Yuya , Watanabe Noriaki , Nishino Tomoyuki , Terasawa Koji 
Published: November 2022

Purpose
This study aims to evaluate a human rights-informed dementia prevention program promoting better health and social care among older adults. In this study, the authors examined whether a dual-task training would improve cognition in healthy older adults.

Design/methodology/approach
Individuals attending the systematic health education program for older adults based in Japan were recruited for study inclusion, and divided into a dual-task training group (TG) and a control group (CG). The TG underwent 90 min of a weekly dual-task training for 12 weeks. Severity of dementia was measured using the Mini-Mental State Examination (MMSE) test. Brain function was assessed using a go/no-go task paradigm, during which cerebral blood flow was additionally measured using functional near-infrared spectroscopy to quantify oxyhemoglobin (oxy-Hb).

Findings
MMSE total score, number of errors in the go/no-go tasks and oxy-Hb values showed significant improvements in the TG.

Research limitations/implications
Owing to the small number of participants allocated to the CG, the results must be interpreted with caution. Replication and further validation based on large-scale, randomized-controlled trials is warranted.

Practical implications
This study highlights potential benefits of incorporating an early prevention training for dementia into a human rights-friendly health education program.

Social implications
This study suggests a potential means to reduce costs of social security and health care by introducing a human rights-informed dementia prevention program.

Originality/value
The results suggest that dual-task training may improve cognitive function in healthy older adults, thereby contributing to better health and improvement of social health care, based on a human rights-informed health education program for the prevention of dementia.
Applied engineering education for soft skills in the context of sustainability and mobility
Authors: Tell Joakim , Hoveskog Maya 
Published: November 2022

Purpose
The purpose of this paper is to address the need to rethink the traditional approach to education in the university engineering curriculum. The paper examines two engineering projects led by university students in Sweden: the design and construction of a solar-powered car taking part in the Bridgestone World Solar Challenge and the creation of a business model for the ownership phase of an electric car together with Polestar.

Design/methodology/approach
An extensive literature review was conducted. Students were interviewed and surveyed on their impressions of their learning experience in the two projects and student logbooks reviewed. Problem-based learning (PBL), the Conceiving, Designing, Implementing and Operating approach and the ABCD procedure are used. Results are compared to theories from the literature.

Findings
PBL in real-world settings can increase engineering students’ technical knowledge and improve their technical skills as they solve complex problems or propose solutions to such problems. Such projects also strengthen students’ commitment, self-confidence and self-esteem as well as promote co-operation and creativity. These are soft skills largely absent from traditional engineering education.

Practical implications
Innovative, student-led learning in the applied engineering curriculum can foster students’ soft skills in ways that teacher-led, lecture-style learning does not.

Originality/value
This research offers a timely perspective on an issue of current interest in engineering education: student-led learning versus teacher-led learning. The paper also provides two illustrative student-led projects that focus on sustainability and mobility.
The destination marketing and media profile – travel motives nexus amid tourism crisis: the mediating effect of the nation brand
Authors: Matiza Tafadzwa , Slabbert Elmarie 
Published: November 2022

PurposeThe ongoing COVID-19 pandemic highlights the importance of destination marketing and media profiling to re-engage international tourists. However, potential crisis-induced nation brand (NB) deficits must be addressed to re-ignite tourism demand. The study examines the possible intervening effect of the contemporary NB in the international destination marketing and media-travel motives nexus.Design/methodology/approachA deductive quantitative study was undertaken with an online Amazon Mechanical Turk sample of n = 454 respondents. Hypotheses were tested using PROCESS Macro, Model 4.FindingsThe results show that the NB [people and negative events] had a practically significant partial mediating effect in the destination marketing – nature-cultural oriented travel motivation nexus.Practical implicationsNew insights are provided via a practical model which facilitates the measurement of potential nuances in the influence of destination marketing and media profiling on leisure tourists' travel motives amid crises. The intervening effect implies that a better understanding of the NB as an indirect antecedent to travel motivation may result in more effective crisis communications and tourism recovery-oriented marketing.Originality/valueThe study is amongst the first to extend marketing and behavioural theory to explore the interplay between the marketing and media profile, a nation's brand and tourists' travel behaviour amid a crisis. The study addresses a discernible dearth of knowledge related to the influence of the NB on tourist behaviour from an emerging market perspective.
Investigating the influences of employer branding attributes on turnover intentions of hospitality workforce in the COVID-19 in Vietnam
Authors: Kar Ananta , Nguyen Thi Phuong Thao 
Published: November 2022

PurposeThis study aims to develop a comprehensive understanding about employer branding dimensions as well as the dimension's possible links with turnover intentions through the lens of existing hospitality employees.Design/methodology/approachA survey was conducted based on a sample of 200 hospitality employees in order to examine relationships between employer branding dimensions and turnover intentions. Structural equation modeling (SEM) was used for data analysis and hypothesis testing.FindingsThe findings found that economic, social, development and security values had negative impacts on turnover intentions; however, the impact of application and interest values on turnover intentions were not confirmed.Practical implicationsHospitality managers can prioritize actions and strategies that influence their staff's intentions to quit, subsequently reducing employee turnover.Originality/valueGiven the lack of studies on employer branding dimensions from the perspective of current employees, especially the employees’ relationships with employee turnover intentions, this study points out employer branding factors that impact employee turnover intentions in the settings of coronavirus disease 2019 (COVID-19). The findings add to the literature on employer branding and employee turnover management and provide insights for hospitality managers in the context of the New Normal.
Role of health belief model and health consciousness in explaining behavioral intention to use restaurants and practicing healthy diet
Authors: Natour Nihal Omar A. , Alshawish Eman , Alawi Lina 
Published: November 2022

Purpose
The aim of this paper is to study the association between health consciousness, health belief model and intention to engage in healthy activities in addition to use restaurants.

Design/methodology/approach
An electronic questionnaire was distributed through social media and university website including questions on demographic variables and Likert scaled aspects of health consciousness, health belief model and behavioral intention to practice healthy habits and use fast-food restaurants.

Findings
A total of 92 Palestinian adults participated in this study. Age 28.5 ± 9.7 years. Of the studied group, 28.6% were males, body mass index = 24.4 ± 4.1 kg/m2. Average health consciousness was 12.3 ± 3.1, health belief model (susceptibility = 10.4 ± 6.8, severity = 12.7 ± 7.2, benefit = 28.1 ± 5.3 and barriers = 17.8 ± 6.8) and for behavioral intention = 21.1 ± 6.4. In final regression models, only benefit was significantly associated with health consciousness (B = 0.18 ± 0.07, p = 0.012) and behavioral intention B = 0.26 ± 0.13, p = 0.05). Only barrier and severity were associated significantly with number of using restaurants weekly (0.04 ± 0.02, p = 0.03) and (0.05 ± 0.02, p = 0.004), respectively.

Research limitations/implications
Health belief model partially explained use of restaurants and healthy lifestyle among Palestinians. This is a cross-sectional design and future clinical trials are needed.

Originality/value
To the best of the authors’ knowledge, this is the first study to address the role of health belief model and health consciousness in improving dietary style and habits.
Tourism entrepreneurship in rural destinations: measuring the effects of capital configurations using the fsQCA approach
Authors: Guo Yongrui , Zhu Lin , Zhao Yuzong 
Published: November 2022

Purpose
The purpose of this study was to investigate the causal configuration effect of the determinants of tourism entrepreneurship in rural tourism destinations based on the capital framework.

Design/methodology/approach
The data for this research were collected from a sample comprising 140 rural enterprise owners in China and analyzed via fuzzy-set qualitative comparative analysis.

Findings
All the investigated capital factors were relevant to tourism entrepreneurship, although they only facilitated tourism entrepreneurship when combined. It was observed here that four capital configurations promoted tourism entrepreneurship in rural destinations, highlighting the multiple paths toward rural tourism entrepreneurship. The human and physical capitals of entrepreneurs were key to tourism entrepreneurship.

Practical implications
It is relevant for entrepreneurs and managers to realize that there are multiple strategies for promoting tourism entrepreneurship in rural destinations. The four capital configurations revealed here offer guidelines for evaluating the potential and possibility of rural tourism entrepreneurship. Local managers and governments must prioritize human and physical capitals when the venture capital and resources are limited.

Originality/value
First, the findings of this study deepened the understanding of the factors influencing tourism entrepreneurship using the capital framework. Second, it revealed that capital configurations determined tourism entrepreneurship and that existence and interactions of the various forms of capital affect rural entrepreneurship. Third, this study revealed that the success of tourism entrepreneurship depends on the entrepreneur’s ability to combine the various forms of capital and resources.
Hanging out at the club: Breeding status and territoriality affect individual space use, multi‐species overlap and pathogen transmission risk at a seabird colony
Authors: Lamb Juliet , Tornos Jeremy , Dedet Romain , Gantelet Hubert , Keck Nicolas , Baron Juliette , Bely Marine , Clessin Augustin , Flechet Aline , Gamble Amandine , Boulinier Thierry 
Published: November 2022

Abstract

Wildlife movement ecology often focuses on breeders, whose territorial attachments facilitate trapping and following individuals over time. This leads to incomplete understanding of movements of individuals not actively breeding due to age, breeding failure, subordinance, and other factors. These individuals are often present in breeding populations and contribute to processes such as competition and pathogen spread. Therefore, excluding them from movement ecology studies could bias or mask important spatial dynamics.

Loafing areas offer an alternative to breeding sites for capturing and tracking individuals. Such sites may allow for sampling individuals regardless of breeding status, while also avoiding disturbance of sensitive breeding areas. However, little is known about the breeding status of individuals attending loafing sites, or how their movements compare to those of breeders captured at nests.

We captured a seabird, the brown skua, attending either nests or loafing areas (‘clubs’) at a multi‐species seabird breeding site on Amsterdam Island (southern Indian Ocean). We outfitted skuas with GPS‐UHF transmitters and inferred breeding statuses of individuals captured at clubs using movement patterns of breeders captured at nests. We then compared space use and activity patterns between breeders and nonbreeders.

Both breeding and nonbreeding skuas attended clubs. Nonbreeders ranged more widely, were more active, and overlapped more with other seabirds and marine mammals than did breeders. Moreover, some nonbreeders occupied fixed territories and displayed more restricted movements than those without territories. Nonbreeders became less active over the breeding season, while activity of breeders remained stable. Nonbreeding skuas were exposed to the agent of avian cholera at similar rates to breeders but were more likely to forage in breeding areas of the endangered endemic Amsterdam albatross, increasing opportunities for interspecific pathogen transmission.

Our results show that inference based only on breeders fails to capture important aspects of population‐wide movement patterns. Capturing nonbreeders as well as breeders would help to improve population‐level representation of movement patterns, elucidate and predict effects of external changes and conservation interventions (e.g. rat eradication) on movement patterns and pathogen spread, and develop strategies to manage outbreaks of diseases such as highly pathogenic avian influenza.

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