bluuebunny/crossref_metadata_2025_split huggingface dataset:
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
Authors: Shin Hakseung 
Published: April 2022

Purpose
Given the recent growth of service robot research in hospitality and tourism management (HTM), the purpose of this study is to identify a research agenda by conducting a systematic and holistic review of service robot research published in both HTM and broader business management (BM) journals.

Design/methodology/approach
Adopting a service ecosystem perspective, 38 HTM articles and 13 highly cocited BM articles out of 126 BM articles were qualitatively reviewed to analyze the intellectual structures and foundations of robotics research.

Findings
The relationships between service robots and the four multilevel actors of the service ecosystem were analyzed: the consumer, employee, management and society. Twenty-eight specific research questions were proposed for the robotics-customer relationship, robotics-employee relationship, robotics-management relationship and robotics-society relationship.

Research limitations/implications
This study contributes to understanding the intellectual structures and evolution of rapidly growing HTM robotics research in terms of the holistic relationships among the four service ecosystem actors of robotics. Future research needs to identify other actors and their activities to examine the service ecosystem of robotics.

Originality/value
This study provides a pathway for future hospitality and tourism research by helping to focus on important robotics issues and further develop the theoretical and empirical knowledge of robotics. This work informs practitioners of key issues associated with the industrial adoption of robots.
The role of absorptive capacity in the adoption of Smart Manufacturing
Authors: Arcidiacono Francesco , Ancarani Alessandro , Di Mauro Carmela , Schupp Florian 
Published: April 2022

PurposeSmart Manufacturing (SM) lies at the core of Industry 4.0. Operations management research has identified several factors influencing firms’ ability to adopt SM. However, a clear understanding of capabilities needed to progress in SM is still missing. This paper aims to investigate how absorptive capacity (AC) allows firms to advance in SM and explore how managerial antecedents support the capacity to absorb SM-related knowledge at different stages of SM adoption.Design/methodology/approachThis study adopts an exploratory approach through multiple case studies. Twelve firms, operating as part of the automotive supply chain and exhibiting different stages of SM adoption, constitute the sample.FindingsThe results suggest that advancement in SM requires firms to progressively reinforce their AC. Firms’ ability to acquire and assimilate SM knowledge is supported by managerial antecedents encompassing integrative capacities to bridge old and SM technologies, managerial cognition through the clear alignment of SM technologies with strategic goals and knowledge development capabilities through practices oriented to provide senior managers with SM competences.Originality/valueThe findings contribute to SM research by suggesting that AC is a crucial dynamic capability for SM adoption. The results also provide evidence-grounded recommendations to firms engaged in the digital transformation on the managerial capabilities needed to support AC and to progress from lower to higher stages of SM.
A study on how to achieve flexibility in healthcare process: a simulation-based approach
Authors: Bera Sasadhar , Kumar Pradeep , Bhattacharya Subhajit 
Published: April 2022

PurposeThe paper aims to investigate the cardiology department’s operational system for improving flexibility by minimizing the patient waiting time and simultaneously maximizing the utilization of service capacity in an uncertain environment. This article also proposes a policy framework that suggests a pool of additional resources and inter-firm collaboration can boost healthcare service delivery excellence.Design/methodology/approachA discrete event simulation (DES) approach is followed for modeling patient flow and determining the service capacity to respond to demand variability and uncertainty. The model's outputs are used to minimize patient waiting time, maximize the utilization of the resources and match the service capacity with the patient demand.FindingsThis research has tested two hypotheses and proved that an increase in waiting time decimates the throughput rate, and additional resources deployment in bottleneck activity positively impacts the throughput rate. The simulated scenarios prescribe an enhanced service capacity with quality care and further contribute to operational performance in reduced waiting time and cost. The results indicate that flexibility reduces the patient waiting time and maximizes the throughput rate.Practical implicationsThe study guides the healthcare policymakers to develop flexible competence and facilitate service mechanisms that are adaptive and robust while operating under a volatile environment. The article contributes to the healthcare literature that conjoins flexibility through simulation and resource utilization.Originality/valueThis research is based on real-life primary data collected from healthcare providers. This study adds value to the healthcare systems to adopt strategic decisions to build flexibility through resource allocation, sharing and coordinated care.
Wear behavior of environment friendly trimethylolpropane trioleate-based lubricant
Authors: Bachchhav Bhanudas Dattatraya , Kathamore Pramod Shivaji 
Published: April 2022

Purpose
Formulation of mineral-based specialty lubricants without anti-wear (AW) and extreme-pressure (EP) additives is a challenging task. This study aims to propose an environment friendly alternative to mineral-based lubricants with superior wear preventive characteristics.

Design/methodology/approach
In this study, analysis of wear under trimethylolpropane trioleate (TMPTO)-based lube using operating parameters of four-ball tester was done. The effects of type of lube oil, temperature, load and speed on specific wear rate were investigated using Taguchi L27 orthogonal array. Based on the Taguchi experimental results and single-to-noise ratios, ranking of the four ball parameters was done. The surface analysis of worn steel balls was carried out using optical microscopic images of wear scar and energy dispersive spectrometry (EDS).

Findings
Results depict that the blend of sulfurized additives with TMPTO base oil showed a synergistic effect in terms of reduction in specific wear rate by the formation of protective film layer on the surface. The possible physical or chemical interactions between base oil and additives were studied based on the surface morphology of test balls.

Practical implications
The formulated lubricant has the potential to be used as a tapping/broaching oil.

Originality/value
To the best of the authors’ knowledge, the paper is a novel study investigating the effect of different additive in TMPTO. The results could prove beneficial in making TMPTO-based lube oil a viable replacement of mineral-based oils.
Effect of competition on managerial practices: evidence from SMEs in the MENA region
Authors: Bakhadirov Mukhammadfoik , Farooq Omar 
Published: April 2022

PurposeThe aim of this paper is to document the impact of competition on managerial practices adopted by small and medium enterprises (SMEs).Design/methodology/approachThe paper uses the data provided by the World Bank’s Enterprise Surveys to test the arguments presented in this paper. The data were collected during the period between 2013 and 2014 and the sample consists of firms from Egypt, Jordan, Lebanon, Tunisia and Yemen.FindingsThe authors show that SMEs with higher exposure to competition are more likely to adopt better managerial practices than SMEs with lower exposure to competition. The authors argue that competition disciplines the managers by exposing firms to the possibility of bankruptcy and/or the loss of market share to competitors. Therefore, these firms are compelled to adopt good managerial practices to protect themselves against negative impact of competition. The results show that positive impact of competition on managerial practices is confined only to the competition that comes from foreign competitors. Local competitors or competitors from informal sector have no significant impact on the adoption of good managerial practices.Originality/valueAn important contribution of this paper is that it documents how various types of competition affect SME’s decision to adopt better managerial practices. Another important contribution is highlighting of the role played by the competition in shaping the management practices among SMEs in the MENA (Middle East and North Africa) region.
FinTech ecosystem as influencer of young entrepreneurial intentions: empirical findings from Tunisia
Authors: Festa Giuseppe , Elbahri Sihem , Cuomo Maria Teresa , Ossorio Mario , Rossi Matteo 
Published: April 2022

PurposeThe study aims to investigate the influence of FinTech (Financial Technology) determinants such as crowdfunding, mobile payment and blockchain as potential facilitators in an entrepreneurial ecosystem for undertaking decisions in Tunisia, as an example of emerging economy.Design/methodology/approachQuantitative research was carried out with data collection based on a questionnaire that has been sent via email to young Tunisian entrepreneurs (potential or actual). A following regression was calculated on 93 respondents.FindingsAnalysis of the data showed that most of the relationships under investigation were confirmed. Statistical tests highlighted that knowledge, availability and access about crowdfunding and blockchain had a positive and significant impact on entrepreneurial intention. Regarding mobile payment, there was a negative and insignificant effect on entrepreneurial intention.Originality/valueFrom the evidence of the research, Fintech ecosystems may positively influence the decision to undertake, with relevant implications at institutional, industrial and individual level. More specifically, demonstrating a positive and significant relationship between some main dimensions of FinTech and entrepreneurial intention and emphasizing the contribution of related knowledge to intellectual capital accumulation through entrepreneurial education, this study seems to be unique in examining and verifying this potential effect.
You're draining me! When politically inept employees view organization-linked emotional exhaustion and unforgiveness as reasons for diminished job performance
Authors: De Clercq Dirk , Azeem Muhammad Umer , Haq Inam Ul 
Published: April 2022

PurposeThis study seeks to unpack the negative relationship between employees' political ineptness and their job performance, by proposing a mediating role of organization-induced emotional exhaustion and a moderating role of perceived organizational unforgiveness.Design/methodology/approachThe research hypotheses were tested with three-round survey data collected among employees and their supervisors across multiple industry sectors.FindingsPolitical ineptness diminishes the likelihood that employees undertake performance-enhancing work behaviors because they perceive that their employer is draining their emotional resources. This mediating role of organization-induced emotional exhaustion is particularly salient when they perceive that organizational authorities do not forgive mistakes.Practical implicationsThis study reveals a critical risk for employees who find it difficult to exert influence on others: They become complacent in their job duties, which then might further compromise their ability to leave a positive impression on others. This counterproductive process is especially prominent if organizational leaders appear unforgiving.Originality/valueThis study contributes to extant research by explicating an unexplored mechanism (organization-induced emotional exhaustion) and catalyst (organizational unforgiveness) related to the escalation of political ineptness into diminished job performance.
Assessing the “entrepreneurship as emancipation” perspective among women in STEM
Authors: Sharma Lalit 
Published: April 2022

PurposeThe study examines the emancipatory potential of entrepreneurship for women in STEM who have experienced a mid-career break. As studies on this subject are rather scarce, it also makes an important contribution to the literature by providing key insights into the entrepreneurial journeys of women in STEM who have experienced a career break and have started their own enterprises. The findings could be used by governments to intervene in the identified areas of difficulty and to facilitate the entrepreneurial endeavours of women in order to bring this community back into the workforce.Design/methodology/approachThe study maps the entrepreneurial journeys of 23 women with a STEM background who turned into entrepreneurs after experiencing a career break. Qualitative data was collected through personal interviews with women entrepreneurs and was then analysed to interpret the results.FindingsWhile the study confirms the emancipatory potential of entrepreneurship among well-educated middle-class women with a STEM background who face constraints related to career advancement and work–life balance, it also provides insights on various aspects related to their entrepreneurial development. This includes aspects such as their motivation to start a business, major barriers they face in developing their businesses and the strategies they use to handle those barriers. Suggestions for policy development are also proposed.Originality/valueIn addition to studying the entrepreneurial aspect of a rather underexamined segment of women in STEM who have experienced a career break, the study also examines the scope of the emancipatory potential of entrepreneurship for this segment of women. To the best of our understanding, no such study on STEM women has been carried out in developing nations in spite of the fact that this segment of women forms an important techno-economic resource which remains largely underutilised in developing economies.
An analysis of the determinants of office real estate price modelling in Nigeria: using a Delphi approach
Authors: Yakub AbdurRaheem A. , Achu Kamalahasan , Ali Hishamuddin Mohd , Abdul Jalil Rohaya 
Published: April 2022

PurposeThere are a plethora of putative influencing variables available in the literature for modelling real estate prices using AI. Their choice tends to differ from one researcher to the other, consequently leading to subjectivity in the selection process. Thus, there is a need to seek the viewpoint of practitioners on the applicability and level of significance of these academically established variables.Design/methodology/approachUsing the Delphi technique, this study collated and structured the 35 underlying micro- and macroeconomic parameters derived from literature and eight variables suggested by 11 selected real estate experts. The experts ranked these variables in order of influence using a seven-point Likert scale with a reasonable consensus during the fourth round (Kendall's W = 0.7418).FindingsThe study discovered that 16 variables are very influential with seven being extremely influential. These extremely influential variables include flexibility, adaptability of design, accessibility to the building, the size of office spaces, quality of construction, state of repairs, expected capital growth and proximity to volatile areas.Practical implicationsThe results of this study improve the quality of data available to valuers towards a fortified price prediction for investors, and thereby, restoring the valuers' credibility and integrity.Originality/valueThe “volatility level of an area”, which was revealed as a distinct factor in the survey is used to add to current knowledge concerning office price. Hence, this study offers real estate practitioners and researchers valuable knowledge on the critical variables that must be considered in AI-based price modelling.
Usability perception of the health information systems in Brazil: the view of hospital health professionals on the electronic health record
Authors: Welchen Vandoir , Matte Juliana , Giacomello Cintia Paese , Dalle Molle Franciele , Camargo Maria Emilia 
Published: April 2022

Purpose
The purpose of this paper is to validate and measure the overall evaluation of electronic health record (EHR) and identify the factors that influence the health information systems (HIS) assessment in Brazil.

Design/methodology/approach
From February to May 2020, this study surveyed 262 doctors and nurses who work in hospitals and use the EHR in their workplace. This study validated the National Usability-focused HIS Scale (NuHISS) to measure usability in the Brazilian context.

Findings
The results showed adequate validity and reliability, validating the NuHISS in the Brazilian context. The survey showed that 38.9% of users rated the system as high quality. Technical quality, ease of use and benefits explained 43.5% of the user’s overall system evaluation.

Research limitations/implications
This study validated the items that measure usability of health-care systems and identified that not all usability items impact the overall evaluation of the EHR.

Practical implications
NuHISS can be a valuable tool to measure HIS usability for doctors and nurses and monitor health systems’ long-term usability among health professionals. The results suggest dissatisfaction with the usability of HIS systems, specifically the EHR in hospital units. For this reason, those responsible for health systems must observe usability. This tool enables usability monitoring to highlight information system deficiencies for public managers. Furthermore, the government can create and develop actions to improve the existing tools to support health professionals.

Social implications
From the scale validation, public managers could monitor and develop actions to foster the system’s usability, especially the system’s technical qualities – the factor that impacted the overall system evaluation.

Originality/value
To the best of the authors’ knowledge, this study is the first to validate the usability scale of EHR systems in Brazil. The results showed dissatisfaction with HIS and identified the factors that most influence the system evaluation.
US consumers' confidence and responses to COVID-19 shock
Authors: Elmassah Suzanna , Bacheer Shereen , Hassanein Eslam 
Published: April 2022

PurposeThis research's main objective is to investigate the relationship between consumption expenditure and consumer confidence in the USA and to study their effects on US economic revivalism during and after the coronavirus disease 2019 (COVID-19) shock.Design/methodology/approachThe authors use Michigan's monthly Consumer Sentiment Index and its five components from January 1978 to April 2020. The study is unique in quantifying the potential variations in US consumer confidence due to COVID-19 under different scenarios, by providing a projection until December 2021. It also estimates the time needed for recovery and offers guidance to policymakers on ways to contain the negative impacts of COVID-19 on the economy by restoring consumer confidence.FindingsAll scenarios show a gradual recovery of consumer confidence and consumption expenditure. This study recommends expansionary policies to encourage consumption expenditure to generate additional demand and boost economic growth and job creation.Practical implicationsThough this study is limited to the US consumer confidence index, it offers significant implications for marketers, customers and policymakers of other developed economies. The authors recommend expansionary economic policies to boost consumer confidence, raise economic growth and result in job creation.Originality/valueThe study is unique in quantifying the potential variations in US consumer confidence due to COVID-19 under different scenarios; by providing a projection until December 2021. It also estimates the time needed for recovery and guidance for policymakers on ways to contain the COVID-19 shock negative impacts on the economy by restoring consumer confidence.
Lean and its impact on sustainability performance in service companies: results from a pilot study
Authors: Lizarelli Fabiane Letícia , Chakraborty Ayon , Antony Jiju , Jayaraman Raja , Carneiro Matheus Borges , Furterer Sandy 
Published: April 2022

PurposeThe purpose of this empirical research is to understand the application of Lean practices (technical and social) and tools in the service sector, whose implementation is less studied, despite its economic relevance. The study aims to extend previous studies that focused on the relationship between Lean and operational and financial performance, and analyzing the impact on sustainability, encompassing economic, social and environmental perspectives.Design/methodology/approachA pilot survey was conducted with Lean experts in European service companies. The authors have utilized various professional contacts on LinkedIn and a satisfactory response rate was obtained for analysis.FindingsThe results of the study showed that there are several motivating factors for the implementation of Lean, the highlights being improving customer satisfaction, efficiency, delivery and cost reduction. The most frequently used Lean tools are related to the identification of improvement opportunities and causes of problems. The pilot survey also made it possible to identify the greater use of technical practices than social practices. The sustainability performance analysis showed that the better performance of service companies is in the economic dimension.Originality/valueThe authors have identified no empirical studies linking Lean and sustainable performance in the service sector. This study bridges this cognitive gap through a pilot study and therefore makes an original contribution to the current literature.
Filamentous prophage capsid proteins contribute to superinfection exclusion and phage defence in Pseudomonas aeruginosa
Authors: Wang Weiquan , Li Yangmei , Tang Kaihao , Lin Jianzhong , Gao Xinyu , Guo Yunxue , Wang Xiaoxue 
Published: April 2022

SummaryFilamentous prophages in Pseudomonas aeruginosa PAO1 are converted to superinfective phage virions during biofilm development. Superinfection exclusion is necessary for the development of resistance against superinfective phage virions in host cells. However, the molecular mechanisms underlying the exclusion of superinfective Pf phages are unknown. In this study, we found that filamentous prophage‐encoded structural proteins allow exclusion of superinfective Pf phages by interfering with type IV pilus (T4P) function. Specifically, the phage minor capsid protein pVII inhibits Pf phage adsorption by interacting with PilC and PilJ of T4P, and overproduction of pVII completely abrogates twitching motility. The minor capsid protein pIII provides partial superinfection exclusion and interacts with the PilJ and TolR/TolA proteins. Furthermore, pVII provides full host protection against infection by pilus‐dependent lytic phages, and pIII provides partial protection against infection by pilus‐independent lytic phages. Considering that filamentous prophages are common in clinical Pseudomonas isolates and their induction is often activated during biofilm formation, this study suggests the need to rethink the strategy of using lytic phages to treat P. aeruginosa biofilm‐related infections.