bluuebunny/crossref_metadata_2025_split huggingface dataset:
When observers of customer incivility revisit the restaurant: roles of relationship closeness and norms
Authors: Hwang YooHee , Wang Xingyu , Guchait Priyanko 
Published: May 2022

Purpose
Considerable research has examined the negative consequences of customer incivility on employees (e.g. turnover intention and sabotage behavior toward the customer). However, there is scant research investigating how other customers, as observers, may react to incivility. This knowledge gap should be filled because hospitality services are often consumed in the public setting where customers can observe and be influenced by each other. The purpose of this study is to fill this gap by examining observing customers’ willingness to revisit the company following customer incivility.

Design/methodology/approach
Participants are American consumers recruited from a crowdsourced online panel. Two scenario-based experimental studies in the restaurant setting are conducted. Customer incivility and relationship norms (communal versus exchange) are manipulated, while relationship closeness is measured.

Findings
Study 1 shows that following fellow customer incivility (vs civility), observing customers’ intention to revisit the company was lower when they perceive a distant relationship with the employee. This intention did not differ regardless of incivility and civility when they perceive a close relationship with the employee. Study 2 shows that when observing customers perceive a communal relationship with the employee, their revisit intention was even higher following customer incivility (vs civility).

Practical implications
Hospitality managers need to train employees to identify signs of customer incivility and assume appropriate actions to reduce the negative consequences on observers. Hospitality managers should also communicate their expectations for respectful customer behaviors through an organization-wide campaign. Finally, hospitality businesses should foster a close relationship with their customers, particularly a communal relationship to offset the negative consequences of customer incivility on observers.

Originality/value
This study adds to previous research by challenging the universally negative view of customer incivility. The authors do so by examining the moderating effects of relationship closeness and norms in observer reactions to customer incivility. This study contributes to previous research drawing on script theory and deontic justice theory.
Ethnicity and the role of the founders' human and social capital in technology-based ventures
Authors: Abu Nasra Muhammed , Oliver Amalya 
Published: May 2022

PurposeThis study examines the social and human capital of successful Arab and Jewish technological entrepreneurs in Israel, and explores how human and social capital differ between technology-based industries.Design/methodology/approachA quantitative study was conducted using a sample of 1,184 technology-based ventures from two technology-based industries—life science (LS) and information technology (IT)—that were founded by Jewish and Arab entrepreneurs.FindingsThe results show that in the LS industry, successful Arab entrepreneurs possess higher human and social capital compared with Jewish entrepreneurs. However, in the IT industry, the Jewish entrepreneurs possess higher human and social capital. These findings reflect the deeper entrepreneurial challenges and opportunities regarding ethnic entrepreneurs' ability to break through technology-based industries. Future research directions are provided.Originality/valueThis study makes two contributions to the theoretical understanding of ethnic entrepreneurship and technology-based ventures. First, this study focuses on the impact of human and social capital on economic growth in the context of technological entrepreneurship in technology-based industries, since the ethnic entrepreneurship literature has mainly focused on traditional industries. Second, this study examines the effect of the founders' ethnicity, and explores how human and social capital factors vary across industries due to their specific contextual characteristics.
Visions of improvement: a thematic analysis of executive leadership
Authors: Rodgers Bryan , Anthony Jiju 
Published: May 2022

PurposeThis article explores the themes and gaps around the embedding of continuous improvement (CI) methodologies within public sector organisations and in particular the emergency services.Design/methodology/approachThe article is structured around three case studies of national emergency service organisations in Scotland, UK, and is based on 23 interviews with executive members of these organisations as well as of their oversight and inspection bodies and staff associations or unions.FindingsThe findings narrow the gaps in the existing literature around the more holistic and organisation wide approaches to CI and evidence internal challenges around shared understanding, explicit commitment to CI through executive leaders and corporate documents as well as a need for a broader organisational culture of trust and empowerment in order to sustain CI.Practical implicationsThe research identifies clear priorities for sustaining CI within the emergency services as well as the opportunities and challenges to doing so. These inform internal CI activities as well as intra-agency development and external influences such as the role of government.Originality/valueWhile leadership is long established as a critical success factor in the success of CI initiatives, this is the first research to explore and analyse the existing understanding and commitment of executive leaders in emergency services.
High-tech gazelle firms at various stages of evolution: performance and distinctive features
Authors: Spitsin Vladislav , Vukovic Darko , Mikhalchuk Alexander , Spitsina Lubov , Novoseltseva Daria 
Published: May 2022

Purpose The purpose of this study is the detection and comparison of distinctive features of Gazelle firms (GFs) at three stages evolution outside the typical boundaries.Design/methodology/approach The study uses Analysis of Variance and logistic regression to tests the performance of 2427 gazelles for (GFs) a five-year period (2015–2020).Findings The study found that GFs prediction probability is low. In their second and third stages of evolution (initial growth and continuing growth), the gazelle growth effects appear. They are more effective in terms of profitability and turnover due to increasing sales and size.Practical implications This study shows that stakeholders should give preference to GFs that demonstrate long-term (steady) growth. Such firms are more efficient and financially stable than firms with high short-term growth.Originality/value The present study identifies patterns in the generation and development of GFs in high-tech industries outside the typical boundaries.
The influence of voluntary simplicity and environmental activism on sustainable fashion purchase intention
Authors: Campos Patrícia de Oliveira , Lima Azenaty Alian Leite de Souza , Costa Cristiane Salomé Ribeiro , Costa Marconi Freitas da 
Published: May 2022

PurposeThis study aims to identify the role of the voluntary simplicity lifestyle on the environmental activism behavioural trait, as well as the relationship of these two constructs on the sustainable fashion purchase intention.Design/methodology/approachA quantitative approach was taken with data collected through an online survey in Brazil, obtaining a valid sample of 364 respondents. The collected data were analysed through the structural equation modelling technique using SmartPLS-3.3.2.FindingsThe main findings of this study indicate that voluntary simplifiers exert a direct and positive influence on environmental activism. Also, consumers who embrace the values of voluntary simplicity and environmental activism are positively inclined to purchase sustainable fashion. In addition to sharing values converging to sustainability, consumers who have this profile can adopt sustainable fashion consumption as the mainstream of their purchasing decisions.Practical implicationsSimplifiers and activists represent a potential target audience to be observed by fashion companies that have focused on sustainability. Also, they can benefit from the findings in order to delineate the type of product to be offered as well as assist in the development of communication strategies.Originality/valueThis study is innovative by bringing constructs that are emerging in the field of consumption behaviour and sustainability. In addition, it contributes, at the same time, to advance research on the behavioural profile of individuals in favour of sustainability, by pointing out to voluntary simplicity and environmental activism as important antecedents of sustainable fashion consumption behaviour.
Influence of virtual currency development and investor attention on financial stocks’ value: evidence from selected Asian equity markets
Authors: Ang Ming Torng , Chow Yee Peng 
Published: May 2022

Purpose
The purpose of this study is to examine the influence of virtual currency (VC) development on financial stocks’ value in selected Asian equity markets and the moderating role of investor attention on this relationship.

Design/methodology/approach
The pooled ordinary least squares regression is used on a sample of 138 listed financial firms from four emerging Asian countries for the period 2016–2020.

Findings
This study finds that changes in VC values have greater spillover effects on the values of financial stocks in countries which do not recognize the legitimacy of VCs than in countries which do, due to the lack of breadth and depth of the former markets. Moreover, this paper also reports evidence of the greater moderating role of investor attention on this relationship in countries which do not recognize the legitimacy of VCs than in countries which do.

Originality/value
Although numerous studies have been conducted on the influence of VCs on stock performance, majority of these studies did not distinguish whether the sample countries being studied actually recognize the legitimacy of VC transactions or not. Moreover, extant literature has not considered the moderating role of investor attention on this relationship. It is the aim of this study to address these research voids by using a refined three-factor theory model of capital asset pricing model incorporating VCs to better represent stock performance in the digital economy era.
The balanced scorecard as a strategic management tool in hospital pharmacies: an experimental study
Authors: Alipour Fatemeh , Jamshidizadeh Sogol , Bastani Peivand , Mehralian Gholamhossein 
Published: May 2022

PurposeA balanced scorecard (BSC) is an applied tool for implementing strategic management in various organizations. Implementing strategic management using the BSC approach has not received much attention in pharmacy departments. This study aims to provide a model for the strategic management of pharmacy departments using the BSC framework.Design/methodology/approachThis experimental study was conducted from 2015 to 2018 in a 300-bed hospital and regional healthcare centers affiliated with the Petroleum Industry Health Organization in Tehran province, Iran. After carefully reviewing the organization's mission and vision, the strategic objectives were determined via the internal matrix and the external matrix (IE matrix), and the strengths–weaknesses–opportunities–threats matrix (SWOT matrix) were examined. Then, six BSC measures and interventions were identified, and each was examined from the perspectives of finance, patient satisfaction, internal processes and learning/growth. Finally, the proposed strategy was evaluated.FindingsResults showed significant increases in patient satisfaction and gross profit. The observed increase range, from 0.09 to 0.29, indicates more effective operational management for optimal resource utilization. In addition, the pharmacy department was able to save US $539,137 by implementing prepared protocols for expensive medications. Similarly, the pharmacy department saved $442,899 during the two years of our strategic management plan by implementing the standard mechanism for returning unused medications to the pharmacy department after patients were discharged from various treatment units.Originality/valueThis study is among the first studies to demonstrate the simultaneous development, implementation and evaluation of the proposed strategy using the BSC in a pharmacy department in a public healthcare center. The BSC application improved the optimal use of resources and reduced costs while increasing patient satisfaction. It appears that the application of such an intervention may be as valuable to public pharmacies as it is to other private centers.
A proposition to implement inclusive Islamic financial planning in Indonesia through bibliometric analysis
Authors: Sevriana Lufthia , Febrian Erie , Anwar Mokhamad , Ahmad Faisal Yudi 
Published: May 2022

Purpose
In Indonesia, the Islamic Economics and Finance Sector is growing rapidly, but the literature on Islamic financial literacy is still minimal. This study aims to show research opportunities with the theme of Islamic financial literacy, especially inclusive Islamic financial planning through bibliometric analysis of Scopus and connected papers.

Design/methodology/approach
A comma separated value (CSV) file containing more than 2,000 references meta data was used for analysis on Vos Viewer in the period of 1963–2020. The grouping of network visualization maps is done using six keywords, namely, “Financial Literacy,” “Financial Inclusion,” “Islamic Financial Literacy,” “Financial Planning,” “Personal Finance” and “Household Finance.”

Findings
The findings complement the keywords that are generally used as references in the formation of theories regarding inclusive Islamic financial planning. After combining the “ris” file from the connected paper, the most used terms are financial knowledge, financial education, financial behavior, financial decision-making process, financial inclusion, risk sharing and financial discourse.

Originality/value
The proportion which planned to be applied in Indonesia will differentiate the inclusive Islamic financial planning framework from what has been done before. This study outlines the basis of the relevant literature review in the theme of Islamic financial literacy research, especially inclusive Islamic financial planning.
Ethical dilemmas when conducting sensitive research: interviewing offenders convicted of child pornography
Authors: Eneman Marie 
Published: May 2022

Purpose
This article aims to describe the personal experience and ethical dilemmas that the author encountered when conducting qualitative research on a highly sensitive topic, i.e. interviews with offenders convicted of child pornography.

Design/methodology/approach
This study uses an autoethnographic approach to describe and reflect on my personal experience, emotions and ethical dilemmas when undertaking sensitive research that examines illegal acts.

Findings
Ethical dilemmas and emotional challenges highlighted refer to the issue of access to useful empirical material, conducting interviews with convicted offenders in prison environments, the complexity surrounding confidentiality when interviewing offenders about their criminal activities, vulnerability and insecurity for the researcher and emotional challenges for the researcher when listening to the offenders’ stories describing serious crimes against children.

Originality/value
This article contributes with insights and reflections on conducting qualitative research with a marginalized and stigmatized group in prison environments.
English-medium instruction (EMI) in Moroccan higher education: graduate students’ attitudes
Authors: Ben Hammou Salah , Kesbi Abdelaziz 
Published: May 2022

Purpose
The purpose of this study is to contribute to the ongoing debate about the instructional languages in Moroccan education through exploring graduate students’ attitudes towards the potential use of English-medium instruction (EMI) in Moroccan science universities.

Design/methodology/approach
In this study, 17 master and doctoral students have been interviewed to explore attitudes towards EMI implementation in Moroccan higher education. The data were collected and analysed based on constant comparative method, which belongs to the grounded theory methodology. The method is based on organizing the raw data into categories according to shared attributes while constantly comparing the parts of the data as they occur. The objective is to formulate new hypotheses and theories about the phenomenon of interest.

Findings
The findings of this study reveal that although graduate students hold positive attitudes towards the future implementation of EMI in higher education, they think students are not prepared for such a switch in the language of instruction given that they have been taught through either Arabic or French in lower levels. Hence, they suggest gradual implementation of EMI in lower levels and introduction of English as a foreign language instead of French at primary level.

Originality/value
Most of the previous studies on bilingual education and EMI have investigated non-Anglo-Saxon contexts, where English is the major foreign or second language. The researchers could not have located any study which investigates the possibility to implement EMI in post-colonial contexts, where other foreign languages, bearing colonial conations, are more dominant than English. This study presents the case of Morocco, where French, rather than English, is the dominant foreign language not only in education but also in different other domains of life.
Understanding the socio-economic and environmental impacts of Ghana's change in economic status on the upstream cocoa supply chain
Authors: Buor John Kwesi 
Published: May 2022

PurposeChange in the economic status of a low-income country is accompanied by an expected increase in investment and economic activities along with land degradation and biodiversity loss. This study aims to explore Ghana's transition from a low-income to a lower-middle income economy, and the impact of the accompanying rise in extractive activities on the upstream cocoa supply chain (CSC) and its supporting ecosystem.Design/methodology/approachThe author conducted interviews and made critical observations on Ghana's upstream CSC. Grounded theory (GT) and system dynamics (SD) methodologies were employed to extract and analyze themes from the data gathered. Causal loop diagrams were derived from the analyzed data to provide insight into the possible long-term structural behavior of the upstream CSC due to the change in Ghana's economic status.FindingsThe findings suggest that continuous increase in land capture by open-cast mining and logging concessionaires, poor environmental law enforcement and farmer discontentment could cause a decline in cocoa production and biodiversity.Originality/valueThis research could stimulate the identification of a most effective alternative policy (such as agroecological farming) to improve the living standards of upstream CSC partners and reduce biodiversity loss. The models herein could serve as a learning/demonstration tool for researchers, academia and policymakers when brainstorming students, or during stakeholder (community/society) engagement/consultation sessions, to discuss policy decisions and their consequences. The model approach could also be helpful when designing strategic land-use policies. This could improve understanding of the complex interdependent relationships and the consequences of land degradation, loss of biodiversity and rural livelihood from a system thinking perspective.
A contingency-based accountability and governance framework for the non-profit sector in the post-COVID-19 era
Authors: Huang Hedy Jiaying 
Published: May 2022

Purpose
The COVID-19 global pandemic has caused significant disruptions to the non-profit sector, highlighting the issues that the narrowly focused, traditional conception of governance fails to address. The purpose of this paper is to propose a contingency-based framework with its theoretical underpinnings in the existing literature, in order to support future empirical research on non-profit governance and accountability practices.

Design/methodology/approach
From a theoretical perspective, this paper synthesizes relevant existing literature and proposes a contingency-based accountability and governance framework in the non-profit sector. This paper draws on Ostrower and Stone’s (2010) contingency-based framework on boards and Hyndman and McDonnell’s (2009) conception of governance systems. This paper engages with the New Zealand and Australia context while reviewing relevant literature and relevant regulations.

Findings
The global pandemic has caused severe worldwide disruptions both socially and economically. There have been dramatic changes to the ways in which non-profit organisations (NPOs) operate. There is an urgent need to understand how such changes in the external environment impact on NPOs’ governance and accountability practices. In this context, the contingency-based accountability and governance framework proposed in this paper has important implications for non-profit research, while opening up an avenue for future research in this field.

Research limitations/implications
This paper does not involve empirical analysis.

Practical implications
This paper contributes by facilitating better understanding on how external contingencies like the COVID-19 global pandemic affect the external and internal environment of an NPO, how they impact on stakeholders and their interplay with an NPO’s governance and accountability systems. It also suggests that regulators of the non-profit sector, umbrella support organisations, and funders proactively encourage and guide NPOs to embrace a wider scope of governance and strengthen the level of governance in the sector.

Originality/value
This paper contributes to the literature by proposing a contingency-based accountability and governance framework in the non-profit sector to support future research in this field. It also sheds light on competing theoretical debates relating to the conceptualisation and operationalization of accountability and governance.