bluuebunny/crossref_metadata_2025_split huggingface dataset:
Corporate governance and financial performance: evidence from listed SMEs in India
Authors: Singh Kuldeep , Rastogi Shailesh 
Published: June 2022

PurposeCorporate governance across small and medium enterprises (SMEs) is undergoing unremitting changes, primarily due to the listing of SMEs on SME exchanges. The changing aspects of governance may influence the financial performance of SMEs. This paper examines how corporate governance influences the financial performance of listed SMEs in the context of developing economies like India. Ownership concentration (promoters' holding) and information disclosures measure corporate governance in this examination.Design/methodology/approachThe sample for this study includes 88 listed SMEs from the Bombay Stock Exchange (BSE) SME platform in India. The data are collected for the period between 2018 and 2020. The study employs panel data analysis. The fixed effects model, coupled with the computation of cluster robust standard errors, is used to test the relationship between variables.FindingsThe results demonstrate that ownership concentration is not significantly related to financial performance. Further, information disclosures are inversely significant for financial performance. The results show that agency problems and information asymmetry plague the sampled firms. Further, the results of the study are indicative of inefficiencies in the governance structures of SMEs. Thus, it is evident that listed SMEs fail to reap the benefits of corporate governance.Practical implicationsThe study's findings should enlighten SME owners and managers on the benefits of corporate governance for SMEs. This is a pressing need at current times as the listing of SMEs is shifting the landscape of SME governance. Today, all firms, including SMEs, are expected to adopt and maintain near internationally benchmarked corporate governance standards. Secondly, the study's implications on how the ownership and information disclosures can be used to influence the financial outcomes of SMEs will benefit the overall business ecosystem. The policyholders and academics can use this study to boost the regulations and research in line with each other.Originality/valueReforming monitoring mechanisms of firm activities and restructuring disclosure practices are essential for SMEs to produce better financial outcomes. The true benefits of corporate governance cannot be realized without attention to financial performance. The study is relevant to practitioners, lawmakers and academics to advance corporate governance for SMEs.
The nexus of job resources and turnover intentions with the mediating role of employees’ work engagement in the hospitality industry
Authors: Naveed Muhammad , Zia Muhammad Qamar , Cangialosi Nicola 
Published: June 2022

Purpose
Employees turnover is considered a prevailing worldwide problem (Vasquez,2014). This study aims to test the impact of job resources on employees’ work engagement and turnover intentions of different ages, gender and organizational hierarchy.

Design/methodology/approach
This study used an online survey method using the job demands-resources (JD-R) theory. Data were collected from 408 hotel employees. The analysis was conducted through structural equation modeling.

Findings
This study finds that job resources positively impact work engagement. Moreover, work engagement negatively influences employees’ turnover intention. In addition, work engagement is found as an underlying psychological mechanism between job resources and turnover intentions. Further, age, gender and organizational hierarchy play a significant role in moderating the relationship between work engagement and turnover intentions.

Originality/value
This study suggests that job resources can overcome turnover intentions among employees concerning diverse age, gender and organizational hierarchy for reciprocal relationships. Based on JD-R theory, this study empirically tests the neglected role of ages, gender and the organizational hierarchy on employees’ work engagement and turnover intentions in the hospitality sector in a developing country context.
Securing delight and loyalty in a market with low switching costs
Authors: Mntande Kebone Agnes , Stiehler‐Mulder Beate , Roberts-Lombard Mornay 
Published: June 2022

Purpose
This study aims to explore the loyalty intent of prepaid (contract-free) customers in a market where disloyalty is prevalent and the market has low switching costs.

Design/methodology/approach
A quota, non-probability sampling technique was applied, resulting in the completion of 220 self-administered questionnaires that were used for data analysis. Confirmatory factor analysis and a structural equation model were applied to determine model fit and test the formulated hypotheses for this study.

Findings
The strength of the satisfaction–loyalty relationship is found to be influenced by three specific satisfaction antecedents, strengthened by the mediating role of customer delight and impacted by switching costs.

Practical implications
The findings of this study may guide mobile service providers in their initiatives to secure satisfaction and loyalty in a market context where switching costs are low and the market is described as disloyal.

Originality/value
This study investigates the well-researched relationship between satisfaction and loyalty and the antecedents of customer satisfaction to determine which of these variables should be the focus in a challenging market where consumers are disloyal and switching costs are low.
Mark-up on construction projects: what have we learnt in the last 20 years?
Authors: Oo Bee Lan , Lim Benson Teck-Heng , Runeson Goran 
Published: June 2022

PurposeWith the aim to provide a global view of factors affecting mark-up size on construction projects, this study performs a meta-analytical review of the relevant studies over the past 20 years.Design/methodology/approachThe analytical process involved the identification and evaluation of the importance of critical factors affecting mark-up size on construction projects, and the assessment of the generalisability of findings of the meta-analysis. A random-effects model was adopted in the statistical meta-analysis.FindingsThe results show that there are 23 critical factors, and the top five factors are: (1) competitiveness of other bidders; (2) number of bidders; (3) relationship and past experience with client; (4) experience on similar project; and (5) project size. A heterogeneity test further shows that there is no statistically significant heterogeneity across the studies, reinforcing the generalisability of the findings to a global context.Research limitations/implicationsThe list of critical factors from a global perspective should form a good basis for future efforts in bidding model development.Practical implicationsThe research findings have practical implications to both construction clients and contractors in formulating their contracting practices and strategies.Originality/valueThis is the first meta-analysis of a sizeable collection of replicated studies on factors affecting mark-up size on construction projects in the literature.
Process framework for innovation through tradition and its antecedents in rural heritage B&B
Authors: Wang Wanfei , Ding Lu , Chan Jin Hooi , Qi Xiaoguang 
Published: June 2022

PurposeInnovation through tradition (ITT) is an increasingly important area of research particularly in the creative and cultural industries. The purpose of this study is to develop a process framework of ITT for rural heritage bed and breakfast (B&B) sector and investigate the antecedents and challenges of ITT implementation.Design/methodology/approachNine heritage B&Bs displaying successful ITT in Songyang county in China were selected as the research site. Multiple cases of B&B were interviewed, and some observations were conducted. This study adopted the process-oriented reflexive critical incident technique to collect qualitative data and analysed it thematically.FindingsBased on the findings, a five-phase innovation framework is proposed to demonstrate how ITT could be achieved in practice. These phases are idea generation, idea evaluation, initial implementation, continuing implementation and sustaining improvement. Three key antecedents (experience corridors, networks and institutional pressures) of ITT implementation were also identified.Practical implicationsThis study has showed that rural heritage B&Bs can differentiate themselves from competition by the means of ITT. This study proposes a process framework for this kind of innovation bringing to light the required steps, the antecedents and key activities which the practitioners should pay great attention. This study highlights the needs for continuing and sustaining innovations in the long term.Originality/valueThis study proposes a novel five-phase process framework of ITT to encompass the innovation activities in heritage setting. For practitioners, this study recommends enhancing the sensing capability of local entrepreneurs through personal travel experience and establishing business networks as the key antecedents of a successful ITT under rural heritage setting.
A review of digital family businesses: setting marketing strategies, business models and technology applications
Authors: Saura José Ramón , Palacios-Marqués Daniel , Barbosa Belém 
Published: June 2022

Purpose Technological advances in the last decade have caused both business and economic sectors to seek for new ways to adapt their business models to a connected data-centric era. Family businesses have also been forced to leave behind traditional strategies rooted in family stimuli and ties and to adapt their actions in digital environments. In this context, this study aims to identify major online marketing strategies, business models and technology applications developed to date by family firms. Methodology: Upon a systematic literature review, we develop a multiple correspondence analysis (MCA) under the homogeneity analysis of variance by means of alternating least squares (HOMALS) framework programmed in the R language. Based on the results, the analyzed contributions are visually analyzed in clusters.Design/methodology/approach Upon a systematic literature review, we develop an MCA under the HOMALS framework programmed in the R language. Based on the results, the analyzed contributions are visually analyzed in clusters.Findings Relevant indicators are identified for the successful development of digital family businesses classified in the following three categories: (1) digital business models, (2) digital marketing techniques and (3) technology applications. The first category consists of four digital business models: mobile marketing, e-commerce, cost per click, cost per mile and cost per acquisition. The second category includes six digital marketing techniques: search marketing (search engine optimization and search engine marketing (SEM) strategies), social media marketing, social ads, social selling, websites and online reputation optimization. Finally, the third category consists of the following aspects: digital innovation, digital tools, innovative marketing, knowledge discovery and online decision making. In addition, five research propositions are developed for further discussion and future research.Originality/value To the best of our knowledge, this study is the first to cover this research topic applying the emerging programming language R for the development of an MCA under the HOMALS framework.
House price dynamics and relations with the macroeconomic indicators in Turkey
Authors: Akça Tacinur 
Published: June 2022

Purpose
The purpose of this study is to make an analysis of the short- and long-term effects of inflation, exchange rate, housing interest rate, industrial production index, total housing loans and housing volume on housing inflation in Turkey, taking into account the multiple structural breaks.

Design/methodology/approach
Multiple structural break Lee–Strazicich unit root test, autoregressive distributed lag bound test and Granger causality test based on error correction model were used.

Findings
There is both a short- and long-term relationship between housing prices and macrovariables. Housing prices are mostly affected by housing interest rates, housing volume, real exchange rate and total housing loans in the short run. In the long run, it is mostly affected by total housing loans, housing volume and housing interest rates.

Research limitations/implications
The variables used in the analysis are: housing price index, consumer price index, dollar rate, housing interest rate, industrial production index, total housing loan amount and domestic loan volume. Because the data that variables started common is 2010:M01, the period starting from this date until 2021:M12 is considered. The research covers only Turkey as a country. Determining the micro- and macroeffects of housing prices can always offer solutions for the problems experienced in housing supply and housing demand.

Originality/value
While investigating housing prices, there are no studies in which total housing loans and housing volume are included in the model together. However, it is important to analyze the effect of the current conjuncture, in which there has been constant increases in foreign exchange rates and high inflation in recent years, on housing prices in Turkey. In this study, investigating these effects by using econometric methods that include structural breaks also increases the original value of this study.
The impact of operational disruptions on performance in surgical settings: moderating roles of risk management infrastructure and information exchange
Authors: Dreyfus David , Nair Anand 
Published: June 2022

PurposeDrawing on normal accident and high-reliability organizational theories, this study examines the impact of magnitude and likelihood of disruptions on surgical procedure performance. More importantly, the authors investigate the moderating role played by information exchange and risk management infrastructure in mitigating the negative effect of disruption on performance.Design/methodology/approachA nationwide multi-respondent survey was administered to operating room personnel to collect information on their experiences with disruptions experienced in surgeries. The survey data are analyzed to examine the relationship between operational disruptions and procedure performance. Additionally, the moderating roles of risk management infrastructure and information exchange on the relationship between disruptions and performance are investigated. The results obtained from the empirical analysis are validated using data from an ethnographic investigation of surgeries at a major hospital.FindingsThe results show that both the magnitude and the likelihood of a disruption adversely impact procedure performance. Interestingly, the authors find that risk management infrastructure and information exchange play different roles in mitigating the effect of disruptions on performance. The authors find that while risk management infrastructure helps mitigate the effect of magnitude of service disruptions, information exchange helps reduce the effects of likelihood of disruptions. The findings lend strong support to the theoretical assertions. By means of the participant–observer data collected from over 100 surgeries as part of the ethnographic investigation, the authors validate the key findings. The findings suggest that disruptions are common occurrences in surgical settings, but their performance impact may be lessened or altogether avoided with the proper information and risk management mechanisms in place.Originality/valueThis survey research extends the understanding of risk management by considering a context that is highly prone to disruptions. The authors adopt existing constructs pertaining to supply chain disruptions within this context and find new insights. The findings of the study show differential roles played by information exchange and risk management infrastructure in mitigating disruptions. This nuanced understanding provides directions for aligning efforts towards risk mitigation in surgical settings in a more focused way. This study supplements findings from survey data analysis with an examination of data collected by means of ethnographic investigation.
Supply chain quality management 4.0: conceptual and maturity frameworks
Authors: Bui Loan Thi Cam , Carvalho Maria , Pham Hai Thanh , Nguyen Tram Thi Bich , Duong An Thi Binh , Truong Quang Huy 
Published: June 2022

PurposeThe research objective is rooted in the principle of providing new insights and a collective perspective regarded as Supply Chain Quality Management 4.0 (SCQM4.0), an integration of all three concepts – Industrie 4.0, quality management and supply chain management.Design/methodology/approachA thorough review of historical developments and existing integration trends among Industrie 4.0, quality and supply chain approaches along with future research directions outlined in the main literature, was conducted. This work establishes a knowledge base on research topics, issues of integration and synergies with a concentration on the potential for deeper integration with supply chain operations.FindingsThis article not only introduced the term SCQM4.0 and proposed a definition for it, but also contributed a novel conceptual SCQM4.0 framework and evolutionary perspective through the SCQM4.0 maturation model. Stemming from the gaps, opportunities and benefits identified in the literature, the conceptual SCQM4.0 framework builds on the high potential of the SCQM4.0 constructs to achieve successful governance and implementation. Under the SCQM4.0 maturity framework, it provides a clear evolutionary path underpinned by the SCQM4.0 constructs.Research limitations/implicationsIn the effort toward a successful SCQM4.0 implementation, the proposed SCQM4.0 maturity frameworks will be a “road map” for businesses to develop fully and actively in supply chain operations, bringing quality products and services for the company. Industry practitioners are encouraged to perform gap analysis and direct the implementation of the strategy to establish an excellent SCQM4.0.Originality/valueThis is one of the pioneering studies integrating all three concepts (Industrie 4.0, quality management and supply chain management), connecting the link and discovering more synergies to support the future development of more holistic management models. SCQM4.0 is expected to expand on the strengths, synergies and established relationships between technologies 4.0, quality and supply chain, contributing toward a pioneering and quality supply chain.
The 5Ds of privacy literacy: a framework for privacy education
Authors: Kumar Priya C. , Byrne Virginia L. 
Published: June 2022

PurposeExisting privacy-related educational materials are not situated in privacy theory, making it hard to understand what specifically children learn about privacy. This article aims to offer learning objectives and guidance grounded in theories of privacy and learning to serve as a foundation for privacy literacy efforts.Design/methodology/approachThis article reviews theories of privacy and literacy as social practices and uses these insights to contribute a set of learning objectives for privacy education called the 5Ds of privacy literacy.FindingsThis article connects the 5Ds of privacy literacy with existing curricular standards and offers guidance for using the 5Ds to create educational efforts for preteens grounded in theories of sociocultural learning.Practical implicationsLearning scientists, instructional designers and privacy educators can use the 5Ds of privacy literacy to develop educational programs that help children hone their ability to enact appropriate information flows.Social implicationsCurrent approaches to privacy education treat privacy as something people need to protect from the incursions of technology, but the authors believe the 5Ds of privacy literacy can redefine privacy – for children and adults alike – as something people experience with the help of technology.Originality/valueThis study uniquely integrates theories of privacy and learning into an educational framework to guide privacy literacy pedagogy.
Influence of a halogen free ionic liquid on the rheological and tribological characteristics of canola oil
Authors: Kumar Gitesh , Garg H.C. 
Published: June 2022

Purpose
This paper aims to develop vegetable oil-based environmentally acceptable lubricants with a halogen-free ionic liquid (IL) as a substitute for petroleum-based lubricants.

Design/methodology/approach
The rheological and tribological characteristics of canola oil influenced by 1-ethyl-3-methylimidazolium dicyanamide as an additive along with surfactants have been experimentally investigated. The viscosities of prepared bio-ionic lubricants have been evaluated at a constant shear rate of 100 per second with a temperature ramp from 30°C to 100°C and also by varying shear rate from 1 to 103 per second at constant temperatures of 40°C and 100°C. The solubilization and absorbance of bio-ionic lubricants have been studied by using dynamic light scattering and ultraviolet–visible spectroscopy. Friction and wear effects of bio-ionic lubricants have been evaluated using ball-on-disc tribotester at different speeds and loads.

Findings
The rheological properties of canola oil have been significantly improved with addition of IL. Minimum coefficient of friction and wear have been observed at an optimum concentration of 2 Wt.% of IL. Atomic force microscopy reveals that worn-out surface of ball lubricated with canola oil containing 2 Wt.% IL has smooth surface.

Originality/value
This study demonstrates that halogen-free has the potential to accommodate as an incipient class of EALs.
Questioning the role of information poverty in immigrant employment acquisition: empirical evidence from African immigrants in Canada
Authors: Mabi Millicent N. , O'Brien Heather L. , Nathan Lisa P. 
Published: June 2022

PurposeSkilled, well-educated African immigrants arrive in Canada with aspirations for more opportunities and a better life, but too often end up with few employment options and precarious jobs. The purpose of this paper is to investigate the experiences of African immigrants attempting to locate suitable, well-compensated employment in Canada. More specifically, this paper reveals how long-standing information poverty frameworks from the field of information behavior are inadequate for understanding intersectional and broader socio-cultural forces influence access to information and employment precarity among African immigrants.Design/methodology/approachData were collected through semi-structured interviews with twenty-five African immigrants in Metro Vancouver. Qualitative content analysis was used to explore participants' employment information seeking and perceptions of information availability using Britz's information poverty framework.FindingsParticipants encountered a range of difficulties when seeking information related to employment, including content, process and identity-related challenges, in alignment with Britz's framework. However, the framework did not fully encompass their information seeking experiences. Limited access to relevant information impacted participants' ability to make timely career decisions, and there was evidence of information inequity resulting from a mismatch between information provision and participants' multifaceted identities.Originality/valueThis research applied Britz's information poverty approaches and provided a map of participants' responses to information seeking challenges. Participants did not fit into the category of information poor as defined by Britz. The findings suggest that the discourse on information poverty would benefit from considerations of the diverse backgrounds of information seekers and the incorporation of cultural dimensions to understandings of information access, information poverty and technology use for information seeking.