bluuebunny/crossref_metadata_2025_split huggingface dataset:
How do consumers engage with proactive service robots? The roles of interaction orientation and corporate reputation
Authors: Li Dongmei , Liu Canmian , Xie Lishan 
Published: June 2022

Purpose
This study aims to apply the elaboration likelihood model to explore when, how and why robotic services increase customer engagement.

Design/methodology/approach
A field survey and two experiments were conducted to examine the proposed theoretical framework.

Findings
The robots’ proactive behavior encouraged customers to trust and engage with them. The influence of this behavior on customer engagement increased for highly interaction-oriented customers or when the reputations of companies were poor.

Practical implications
The findings can inform the efficient management of customer–robot interactions and thus support firms’ relationship marketing objectives.

Originality/value
The literature on robotic services has recognized that robots should be proactive to ensure positive customer experiences, but few studies have explored the relational outcomes of proactive robotic services. The authors’ in-depth empirical examination thus extends research into the role these services can play in fostering customer engagement.
‘It’s not a big deal’: customer misbehaviour and social washing in hospitality
Authors: Booyens Irma , Hadjisolomou Anastasios , Nickson Dennis , Cunningham Tayler , Baum Tom 
Published: June 2022

Purpose
This study aims to examine customer misbehaviour in the hospitality sector during the COVID-19 pandemic.

Design/methodology/approach
The study draws on a cross-sectional survey of employees in the Scottish hospitality sector highlighting customer misbehaviour as a key concern during the pandemic. Prevalent types of abuse and harassment experienced are outlined along with employee and management responses to incidents of misbehaviour.

Findings
Verbal abuse and sexual harassment from customers are the most prevalent types of misbehaviour either experienced or witnessed by respondents. Customer misbehaviour is commonly thought of as “part of the job” and therefore “not a big deal”. Managers, largely, expect workers to tolerate abusive behaviours from customers and do not take reports of incidents seriously.

Practical implications
Transformational managers need to foster workplace well-being with a focus on physical and psychological safety. Recognition of the issue and greater support for victims are furthermore required at an industry level and on the policy front.

Social implications
The research points to an uncomfortable reality in the service economy that needs to be confronted by society. It has, therefore, important implications for key stakeholders in ensuring fair, dignified and safe hospitality workplaces.

Originality/value
Customer misbehaviour is reportedly worsening in times of COVID-19 as demonstrated by this study. Despite rhetoric that abuse and harassment are not tolerated, dismissive attitudes from managers – who expect workers to tolerate abusive behaviour – and employee silence about incidents lead the authors to argue that the failure to acknowledge and address this issue constitutes a form of “social washing” in hospitality.
Impacts of advisory perception and cultural distance on travel intention: evidence from China
Authors: Peng Jiyuan , Yang Feng , She Yi 
Published: June 2022

Purpose
This study aims to investigate the impact of travel advisory perception and cultural distance on travel intention based on the push and pull theory, the stimulus–organism–response model and protection motivation theory.

Design/methodology/approach
The paper conducts an empirical test with a questionnaire survey. The authors asked respondents to answer questions on a five-point Likert-type scale, which included threat severity, threat susceptibility, advisory perception, perceived cultural distance, travel motivation and travel intention.

Findings
In this paper, through a questionnaire of 424 respondents, the authors found that threat severity has a positive impact on advisory perception and perceived cultural distance, and that advisory perception indirectly affect travel intention through travel motivation.

Originality/value
Previous literature has discussed the influencing factors of travel intention but rarely does it consider the intrinsic relationship and interaction between advisory perception and cultural distance. The results of this study help fill some gaps in the research on advisory perception and perceived cultural distance, guide governments on how to better formulate travel advisories and provide a new perspective for tourism industry practitioners to improve their travel products after the COVID-19 pandemic especially.
Responding to pandemic challenges: leadership lessons from multinational enterprises (MNEs) in India
Authors: Hong Paul C. , Singh Nitya P. , Elangovan N. , Yeon Guydeuk 
Published: June 2022

PurposeThe business sector plays a major role in achieving comprehensive economic development goals in emerging economies. Consequently, the effects of business responses to the COVID-19 pandemic are receiving increasing research attention from an organizational management development perspective. This article aims to examine the role of leadership in charting the course in an extraordinary crisis context.Design/methodology/approachUsing institutional leadership theory, leadership contingency theory and dynamic leadership capability theory, the authors present a research framework that defines macrochallenges and organizational level responses and outcomes. The article adopts a case study approach, which includes the identification of four target companies and conducting in-depth interviews with senior management professionals within those companies at different time periods.FindingsBased on the interviews, the steps that Indian companies adopted to respond to the COVID-19 challenge are identified. Expanding the insight from the case study, the findings suggest that although feeling overwhelmed at first, organizational leaders combine prudent (i.e. timely and speedy actions for survival first) and bold (i.e. future envisioning for expansion and growth) actions enabling these firms to weather two waves of the COVID-19 pandemic in India.Originality/valueThese multiple case studies are unique in exploring MNEs from different industries. This study also highlights the dynamic relationships between leadership practices, risk management strategies and performance outcomes based on a sound theoretical model and rigorous study methods.
Realizing the economic and circular potential of sharing business models by engaging consumers
Authors: De Bruyne Marie-Julie , Verleye Katrien 
Published: June 2022

PurposeToday's sharing economy covers a variety of business models. This research aims to (1) identify dimensions along which sharing businesses may vary and (2) investigate how these dimensions influence consumer engagement while considering consumers' sustainability orientation.Design/methodology/approachThis research relies upon a systematic literature review (n = 67 articles) to identify five sharing business dimensions: (1) ownership transfer, (2) professional involvement, (3) compensation, (4) digitalization and (5) community scope. A discrete choice conjoint experiment in the fashion industry is employed to investigate how these dimensions affect consumer engagement with sharing businesses (n = 383 participants).FindingsThe results suggest that ownership of tangible resources elicits more engagement than access to tangible resources for both consumers with a low sustainability orientation and consumers with a high sustainability orientation. Community scope also affects consumer engagement as reflected in more engagement towards sharing businesses with a local rather than a global scope. The presence of professional service providers, monetary compensation and a digital platform only induces engagement among consumers with a low sustainability orientation.Originality/valueThis research generates a better understanding of how sharing businesses can draw on business dimensions to engage consumers with different levels of sustainability orientation and, in turn, how sharing businesses can realize their economic and/or circular potential.
The impact of anchoring bias on investment decision-making: evidence from Ghana
Authors: Owusu Sally Peaches , Laryea Esther 
Published: June 2022

PurposeThe objective of this paper is to explore how anchoring affects the dynamics of investor decision-making with regard to mutual funds and how this bias differs amongst gender and level of financial knowledge.Design/methodology/approachAn experimental research design was adopted to uncover the relationship between the variables under study; this involved the use of a questionnaire with an embedded experiment. Data obtained from the study were analysed using Pearson's chi-square test and two-way analysis of variance.FindingsThe findings show that, overall, investors were prone to be significantly influenced by the anchoring bias. The study finds a strong, albeit not significant, association between participants' susceptibility to anchor and both gender and the level of financial knowledge of participants. Females were observed to be more likely to anchor than their male counterparts. Also, a higher level of financial knowledge did not help to reduce the possibility of anchoring; it rather increased it.Research limitations/implicationsThe findings of the study cannot be interpreted as suggesting causality as the study only tests for association between variables and not causality. Additionally, external validity cannot be fully established as a result of the quasi-experiment approach used.Practical implicationsThe study adds to the body of knowledge on the influences of behavioural biases in the sub-region to make investors aware of their biases in order to minimise the influence of these biases on their investment decisions.Originality/valueThis study differs from earlier studies in that it analyses the presence of anchoring as influenced by a completely different set of variables (expertise and gender) and also does it within the context of an African country where there remains a paucity of research on behavioural finance.
Multiple recycling of nickel alloy powder for selective laser melting process: influence on properties of the powder and printed material
Authors: I. Sukhov Dmitry , Bogachev Igor A. , Hodyrev Nikita A. , Filonova Elena V. 
Published: June 2022

Purpose
The purpose of this study is the 16-fold recycling process effect of VZH159 nickel alloy powder on its features and characteristics of the printed material obtained by selective laser melting (SLM). Chemical composition, content of gas impurities, powder grading, pore volume fraction and surface morphology of powder particles, structure and properties of SLM material, surface roughness and deviations from specified geometry of the test samples were investigated.

Design/methodology/approach
The experiment’s method procedure presumes the use of only recycled powder without adding any virgin powder at each build cycle. To avoid powder sloughing because of incomplete filling of the build space, a print area delimiter was used. For all manufactured samples, hot isostatic pressing was carried out in an ASEA Quintus-16 facility. Heat treatment was carried out in air furnaces. Structure investigations were carried out on a Leica DMIRM metallographic complex. Microstructure studies were carried out on a Verios 460 scanning electron microscope with X-ray microanalysis.

Findings
With the number of recycling stages, an increase in oxygen content is observed in the powder, which leads to an increment for oxides in the printed material. The 16-fold recycling does not have a significant effect on the features of the powder itself and the printed material if the build space is filled with manufacturing parts by no more than 20%.

Originality/value
The creep rupture strength of the SLM material, which appears to be a sensitive characteristic to the quality of the applied powder, does not change in the printed material after all stages of powder recycling as well.
Determinants of social entrepreneurial intention: empirical evidence from the Saudi context
Authors: Aloulou Wassim J. , Algarni Eidah A. 
Published: June 2022

Purpose
Little previous research has investigated the determinants of social entrepreneurial intention (SEI) in the context of Saudi Arabia. The purpose of this study is to advance a research model that examines the direct and indirect effects of prior experience with social problems via empathy, moral obligation, social self-efficacy and perceived social support on SEI.

Design/methodology/approach
This study is based on data collected from a survey using questionnaires completed by 278 Saudis. To analyze data and test the developed hypotheses, an exploratory and a confirmatory factor analyses were conducted to investigate the factorial structural of the constructs, their reliability and validity. Then, goodness-of-fit statistics showed model fits of different alternative models. A hierarchical regression modeling was used to test the direct and indirect effects of main variables on SEI.

Findings
Results show positive relationships between prior experience with social problems and SEI antecedents, on one hand, and between prior experience with social problems and SEI on the other hand. Notably, no significant relationships exist between moral obligation and SEI and social support and SEI. Additionally, only empathy and social self-efficacy mediated the relationship of prior experience with social problems to SEI.

Research limitations/implications
This study contributes to the literature by showing how most of the SEI’s antecedents can play a mediating role between prior experience with social problems and SEI. The main limitation of this study is that it was not possible to generalize the findings. Future research perspectives were proposed to address this limitation and add new insights to the field considering the context of an emerging country.

Originality/value
This study is one of the first to conduct such an investigation in the Saudi context. It validates the scales of previous empirical models on SEI and partially replicates their results.
More than a phone call away: sustaining positive work behaviour
Authors: Yeo Roland K. , Li Jessica 
Published: June 2022

Purpose
This paper aims to introduce an innovative approach to employee engagement through personalized calls targeted at work-from-home (WFH) employees. It explores the effects of these calls on employee motivation and work behaviour.

Design/methodology/approach
The research is based on a case study of a multinational company over a one-year period (2020–2021). In-depth interviewing in the form of engagement calls was used as the primary method of data collection. Seventy-two frontline supervisors were directly involved in calling 1,318 employees totaling 2,671 calls. Content analysis was used to identify key patterns from the data.

Findings
The employees experienced varying degrees of WFH transition based on their response to isolation and work-life boundaries. The calls made a difference to their psychological and emotional wellbeing, reaffirming their confidence in the company’s WFH arrangements and reinforcing their self-worth. This led to the employees engaging more proactively through work process improvisation and working around technological challenges. The calls also uncovered unlearning and relearning as a way of helping them make deeper sense of who they are and how they can contribute more valuably to the company.

Originality/value
This longitudinal research offers fresh insights into the transitions of employees at different phases of their WFH experience based on the first-hand accounts of frontline supervisors. Theoretically, the study contributes to a different perspective of employee engagement and work behaviour from the remote working literature in the context of Covid-19.
The nexus between corporate social responsibility and firm value: the moderating role of life-cycle stages
Authors: Khuong Nguyen Vinh , Anh Le Huu Tuan 
Published: June 2022

Purpose
This study aims to examine the relationship between corporate social responsibility (CSR) and firm value (FV) with the moderating role of the organizational life cycle (OLC).

Design/methodology/approach
To fill the missing link of the CSR–FV relationship in the life cycle of the firms, this study divided the firm life cycle into five stages and tested the impact of FV on CSR in each phase. This study uses the ordinary least squares, generalized method of moments method with the dynamic panel data model of 225 Vietnamese listed companies for the period from 2014 to 2018.

Findings
This study’s findings confirm the positive effect of CSR on FV. Besides, in most of the stages of the firm life cycle, FV positively affects CSR practices, and this effect is highest in the growth stage. In the decline phase, the relationship between FV and CSR is complex depending on the resources and ability of companies. This study’s results are trusted through many robustness tests.

Research limitations/implications
This research does not include all financial, insurance and investment firms to measure the CSR–FV relationship with OLC as moderating role. Further research might conduct in the larger sample or using data in cross countries enhance the evidence for the given relationship.

Originality/value
This research contributes empirical evidence to the scientific literature on CSR, FV and OLC, which would be tremendously helpful for policymakers and business owners to enhance company efficiency.
Oldest Basement (ca. 462 Ma) in Indonesian Borneo and its Implication for Early Paleozoic Tectonic Evolution of SE Asia
Authors: ZHU Junbin , LI Shan , MURTADHA Sayed 
Published: June 2022

AbstractThe lack of preserved basement results in uncertain placements of many terranes in Southeast Asia. Here, we flag the first evidence of the oldest basement in Indonesian Borneo, which can help locate terranes in Borneo on the northern margin of Gondwana in the early Paleozoic and explain the regional tectonic setting of the island. Two schist samples from the Embuoi Complex in the Semitau Block, Northwest Kalimantan yielded zircon U‐Pb dates of 453.3 ± 1.9 Ma and 462.4 ± 2.6 Ma, respectively, representing the formation time of the protolith. Petrographic, internal structural and high Th/U ratios of zircons indicate that the protolith of schists is of magmatic origin. The zircons have εHf(t) values of –4.1 to +1.1 and Hf model ages of 1.37–1.69 Ga, indicating they were derived from a mixed source of juvenile crust with old components. By comparison of zircon age distribution, two‐stage Hf model ages and εHf(t) variations of the early Paleozoic igneous rocks from Semitau with those of South China, Tengchong–Baoshan, and Indochina, the Semitau Block was most likely a part of or placed next to the Indochina Block of northern Gondwana during the early Paleozoic. Such a similar tectono‐magmatic pattern on northern Gondwana formed a prolonged early Paleozoic arc‐related belt associated with subduction of the Proto‐Tethyan Ocean.
Origin of Halite in the Lanping–Simao Basin, Southeastern Tibetan Plateau, China: Evidence from Sr and Cl Isotopes
Authors: DU Shaorong , ZHENG Mianping , LÜ Yuanyuan , ZHANG Yongsheng , ZHANG Xuefei , MIAO Zhongying , LI Mingming 
Published: June 2022

AbstractThe Lanping–Simao Basin is located on the southeastern Tibetan Plateau, China, and contains massive evaporites. The origin of evaporites in the basin has been hotly debated because of the strong transformation by tectonic movement. Forty halite samples from borehole MK‐3 in the Mengyejing area of the basin were collected and analyzed using XRD, Cl‐Sr isotopes and chemical compositions to trace the origin of the evaporites in the basin. The Br × 103/Cl ratios of the halite samples are between 0 and 0.55, most of which are synchronized with the law of seawater evaporation and at the stage of halite precipitation from seawater, indicating that the evaporites are mainly of marine origin. The 87Sr/86Sr ratios range from 0.707489 to 0.711279; after correction, the 87Sr/86Sr 145 Ma ratios range from 0.704721 to 0.707611, equivalent with the 87Sr/86Sr ratios of seawater at 145 Ma, indicating a marine origin. The decay of 87Rb in the evaporite during deposition, change of the depositional environment and the unsealed environment at a later period resulted in the present 87Sr/86Sr ratios of some samples being high. The δ37Cl value compositions range from –0.38‰ to 0.83‰, which is consistent with the δ37Cl value composition of the world marine halite (–0.6‰ to 0.4‰), further confirming that seawater is the main origin. In addition, the high δ37Cl value of some samples at the boundary of the upper and lower evaporite layers might be related to the influence of δ37Cl‐rich brine and the incomplete dissolution of the halite.
A rare natural lipid induces neuroglobin expression to prevent amyloid oligomers toxicity and retinal neurodegeneration
Authors: Oamen Henry Patrick , Romero Romero Nathaly , Knuckles Philip , Saarikangas Juha , Radman‐Livaja Marta , Dong Yuhong , Caudron Fabrice 
Published: June 2022

AbstractMost neurodegenerative diseases such as Alzheimer's disease are proteinopathies linked to the toxicity of amyloid oligomers. Treatments to delay or cure these diseases are lacking. Using budding yeast, we report that the natural lipid tripentadecanoin induces expression of the nitric oxide oxidoreductase Yhb1 to prevent the formation of protein aggregates during aging and extends replicative lifespan. In mammals, tripentadecanoin induces expression of the Yhb1 orthologue, neuroglobin, to protect neurons against amyloid toxicity. Tripentadecanoin also rescues photoreceptors in a mouse model of retinal degeneration and retinal ganglion cells in a Rhesus monkey model of optic atrophy. Together, we propose that tripentadecanoin affects p‐bodies to induce neuroglobin expression and offers a potential treatment for proteinopathies and retinal neurodegeneration.
Recombinant multimeric dog allergen prevents airway hyperresponsiveness in a model of asthma marked by vigorous TH2 and TH17 cell responses
Authors: Stark Julian M. , Liu Jielu , Tibbitt Christopher A. , Christian Murray , Ma Junjie , Wintersand Anna , Dunst Josefine , Kreslavsky Taras , Murrell Ben , Adner Mikael , Grönlund Hans , Gafvelin Guro , Coquet Jonathan M. 
Published: June 2022

AbstractBackgroundAllergy to dogs affects around 10% of the population in developed countries. Immune therapy of allergic patients with dog allergen extracts has shown limited therapeutic benefit.MethodsWe established a mouse model of dog allergy by repeatedly administering dog dander and epithelium extracts via the intranasal route. We also assessed the efficacy of a recombinant multimeric protein containing Can f 1, f 2, f 4 and f 6 in preventing inflammatory responses to dog extracts.ResultsRepeated inhalation of dog extracts induced infiltration of the airways by TH2 cells, eosinophils and goblet cells, reminiscent of the house dust mite (HDM) model of asthma. Dog extracts also induced robust airway hyperresponsiveness and promoted TH17 cell responses, which was associated with a high neutrophilic infiltration of the airways. scRNA‐Seq analysis of T helper cells in the airways pinpointed a unique gene signature for TH17 cells. Analysis of T‐cell receptors depicted a high frequency of clones that were shared between TH17, TH2 and suppressive Treg cells, indicative of a common differentiation trajectory for these subsets. Importantly, sublingual administration of multimeric Can f 1‐2‐4‐6 protein prior to sensitization reduced airway hyperresponsiveness and type 2‐mediated inflammation in this model.ConclusionDog allergen extracts induce robust TH2 and TH17 cell‐mediated responses in mice. Recombinant Can f 1‐2‐4‐6 can induce tolerance to complex dog allergen extracts.