bluuebunny/crossref_metadata_2025_split huggingface dataset:
Effects of teaser rates on new credit card customers’ spending and borrowing: an empirical analysis
Authors: Kasaian Keyvan , Murthi B.P.S. , Steffes Erin 
Published: July 2022

PurposeThis study examines the effect of credit card teaser rates on consumer indebtedness and the revenue generated by new customers.Design/methodology/approachA unique dataset from a national bank in the United States of America is utilized to employ a relatively new method called the covariate balancing propensity score matching, which measures the causal effects of teaser rates.FindingsThe results indicate that offering teaser rates improves the revenue generated by customers by indirectly increasing indebtedness. Such offers increase customers' willingness to borrow at regular interest rates that are significantly higher than the teaser rate – the “spillover effects.” Interestingly, customers who pay off their promotional balances before the termination of the promotional period borrow even more at regular rates than customers who do not pay off their balances timely.Practical implicationsThe results can assist managers of credit card companies in measuring the value of teaser rates more accurately. Furthermore, the results have implications for public policy aimed at reducing credit card debt by enhancing the understanding of credit card customers' borrowing behavior.Originality/valueTo the authors' knowledge, this is the first study that documents the direct and indirect impacts of teaser rates on credit card customers' borrowing behavior and the resulting bank revenue.
Bottom-line pursuits invade your family: the spillover effect of supervisor bottom-line mentality on employee work-to-family conflict
Authors: Xie Jun , Huang Qihai , Huiying Zhang , Zhang Yun , Chen Kangyu 
Published: July 2022

Purpose
The purpose of this study is to investigate the relationship between supervisor bottom-line mentality (BLM) and employee work-to-family conflict (WFC) through employee psychological detachment, and the moderating role of employee trait optimism.

Design/methodology/approach
The research model was empirically tested using a sample of 225 two-wave data gathered from five Chinese companies.

Findings
The results revealed that employee psychological detachment mediated the impact of supervisor BLM on employee WFC. Moreover, employee trait optimism buffered the negative relationship between supervisor BLM and employee psychological detachment and the indirect effect of supervisor BLM on employee WFC through employee psychological detachment.

Practical implications
Supervisors should pay more attention to the spillover effect of supervisor BLM on employees’ family life and take some training measures to help employees effectively psychological detach from supervisor BLM.

Originality/value
The findings, therefore, provide a more comprehensive understanding of the adverse effects of supervisor BLM beyond the work domain and the buffering role of employee trait optimism on work–family intervention.
Roadmap to enhance the insertion of social sustainability in logistics systems
Authors: Martins Vitor William Batista , Anholon Rosley , Quelhas Osvaldo Luiz Gonçalves , Leal Filho Walter 
Published: July 2022

PurposeThis article aimed to propose and validate a roadmap to enhance the insertion of social sustainability practices in logistics activities considering the scenario of companies operating in Brazil.Design/methodology/approachThe initial construction of the aforementioned roadmap was based on a detailed literature review and the fine-tuning as well as validation of it was carried out through a Delphi process developed with professionals specialized in the area of logistics and sustainability.FindingsAs main results, it is highlighted that the validated roadmap includes actions ranging from meeting and adapting legal issues related to sustainability, through the initial diagnosis of the company, motivation and awareness of the importance of social sustainability, followed by encouraging the inclusion of social sustainability practices in logistic activities, and finally, the identification of opportunities for improvement and establishment of execution plans within the organization. The phases and actions of the validated roadmap converge towards restructuring and redefinition of the organizational culture oriented towards meeting sustainable guidelines, and also contemplate the dynamics of seeking continuous improvement throughout all levels and sectors belonging to a given organization.Originality/valueThe originality of this study lies in the fact that the roadmap focuses on the inclusion of social sustainability practices in logistic activities, since, according to the literature, social aspects are still relegated to the background when compared to environmental and economic aspects.
Optimising process and product performance in complex systems: a study in the automotive industry
Authors: Pacheco Diego Augusto de Jesus , Librelato Tatiane Pereira 
Published: July 2022

PurposeThis study responds to calls from industry and the literature to cope with the enormous challenges faced by companies operating in competitive business sectors. The main objective of this paper is to investigate how managers can optimise product quality and process efficiency of complex systems.Design/methodology/approachIn this paper, a design of experiments (DoE) method was used to improve the development of complex products and manufacturing processes in the industry of automotive audio components. To identify the optimal combination that minimises quality problems occurring with subwoofer speakers in the marketing, this study proposed a full Factorial experiment 24 with three replications in a single block summarised in an analysis of the interaction among the factors.FindingsThe research findings revealed the factors and levels regarding both the product development and manufacturing processes that significantly impact the quality and reliability performance of the subwoofer speaker analysed. The findings from the article allowed the company to prioritise internal improvements to enhance product quality and process efficiency. Other automotive firms will benefit from the research findings obtained.Practical implicationsFrom a managerial perspective, this research presented the DoE methodology as a real opportunity to deal with the inherent complexity of the manufacturing process in the automotive audio components sector. This research assist managers with insights into how they can improve the quality performance in production systems and in the market.Originality/valueThis study is an original contribution to the advance of theory and empirical implementation of DoE in competitive industrial sectors.
Public sector accountability: do leadership practices, integrity and internal control systems matter?
Authors: Brenya Bonsu Atta , Appiah Kingsley Opoku , Gyimah Prince , Owusu-Afriyie Richard 
Published: July 2022

PurposeThe study explores the current  public sector accountability practices in sub-Saharan African region. Specifically, this study assesses whether accountability is related to integrity, internal control system and leadership in the public sector of a developing country.Design/methodology/approachStructural equation model (SEM) is used to predict the drivers of public accountability in a developing country. A survey design with quantitative analysis is used to analyze responses from directors or heads of agencies or departments in the ministries of a developing country.FindingsThe result shows that integrity, internal control and leadership practices positively and significantly impact public accountability. These findings suggest that public accountability in the developing economic context is a function of these aforementioned factors to ensure efficient public sector accountability and governance. The findings could assist policymakers in Sub-Saharan African country to enhance accountability among different departments and agencies of government.Originality/valueThis study makes an important contribution by providing evidence of drivers of public accountability from the perspective of public sector entities in Sub-Saharan African country, to complement the extant literature that has focused largely on developed economies
What insisted baby boomers adopt unified payment interface as a payment mechanism?: an exploration of drivers of behavioral intention
Authors: Saha Poulami , Kiran Kunjangada B. 
Published: July 2022

PurposeThe unified payment interface (UPI) is in its early stages of adoption for baby boomers. This study explores the factors affecting the behavioral intention of baby boomers to adopt UPI. UTAUT was adopted as theoretical lens of the study and extended with ubiquity, privacy risk and perceived security. The impact of an external factor – effect of COVID-19 was also examined in this study.Design/methodology/approachA consumer intercept survey was used to collect data from baby boomers via a self-administered structured questionnaire. Structural equation modeling was used to establish the relationships among latent variables. Further, using bootstrap re-sampling technique, the role of perceived security as a mediator between risk, ubiquity and behavioral intention was examined.FindingsThe study confirmed that COVID-19 was the most influential external factor for baby boomers to adopt UPI, followed by performance expectancy, social influence, ubiquity, effort expectancy and perceived security. Apropos of UPI adoption by baby boomers, privacy risk negatively influenced perceived security, whereas perceived security fully mediated the relationship between risk, ubiquity and behavioral intention.Research limitations/implicationsThe study focused only on baby boomers and their intention to adopt UPI. Hence the results cannot be generalized to all age groups and are specific to the cohort.Originality/valueThe present study aims to establish research findings on predicting antecedents of adopting a newly introduced payment mechanism and an exemplary Indian digital innovation, UPI, by baby boomers. This study is first to empirically explore intention of baby boomers toward adoption of UPI.
You’re getting warmer: examining a “warmth effect” as antecedent to cause-related purchase intentions for sport-themed CRM
Authors: Christian Ron G. , Sarofim Samer N. , Gordon Brian S. , Bobkowski Piotr S. 
Published: July 2022

Purpose
The purpose of this paper is to examine how exposure to a cause-related marketing (CRM) initiative involving sport teams affects attitude formation for the team and its amplification of purchase intention for team-branded merchandise. Specifically, this paper assessed the role of distinct measures (warmth, brand attitude, admiration and success) on purchase intention.

Design/methodology/approach
The hypothesized model was tested using a 2 (promotion: CRM vs non-CRM) × 2 (team: successful vs unsuccessful) between-subjects design. Following MANCOVA analysis, the moderating effect of success was explored within the sequential moderated mediation model where perceived warmth and brand attitude explicated the effect of CRM exposure on purchase intention.

Findings
The results of this paper suggest that a “Warmth Effect” played a prominent role in shaping consumer perception for sports teams when partnered with a non-profit brand in a CRM appeal. Perceived team success was revealed as moderator, while warmth, brand attitude served as serial mediators on purchase intention.

Research limitations/implications
This paper provides evidence-based insights to sport marketers to leverage CRM strategy in strengthening brand-related outcomes. Sport marketers may find the CRM strategy useful for engaging “casual” fans. Further analysis is needed to determine the generalizability of this consumer response to CRM in other product domains.

Practical implications
Practical implications include leveraging CRM strategy to strengthen brand-related outcomes (i.e. perceived warmth, brand attitude and purchase intention), while also being mindful of the timing of CRM initiatives to optimize engagement. Sport marketers may find the CRM strategy useful for engaging “casual” fans.

Originality/value
This paper lends clarity to brand attitude formation in the context of CRM. The findings of this paper demonstrate the influence of perceived warmth, brand attitude and success on purchase intention.
Are special economic zones products of corruption?
Authors: Norgaard Julia R. , Cartwright Alexander Chase 
Published: July 2022

PurposeThese zones offer participants a wide variety of incentives and can be found in sizes ranging from a few square acres to entire large cities. The diversity among SEZs presents an opportunity for new research.Design/methodology/approachSpecial economic zones (SEZs) have grown exponentially in popularity during the past few decades, in size and scope. They are often lauded as instruments central to enhancing economic growth in developing countries. However, the empirical evidence on the relationship between SEZs and growth is inconclusive.FindingsThe analysis concludes that corruption leads to the creation of smaller zones that are likely the products of rent-seeking.Originality/valueThe authors argue that SEZs can be effective vehicles for rent-seeking, especially geographically small zones and develop an empirical model to explore the relationship between zone size and the impetus for the zone creation, namely corruption. Specifically, the authors analyze whether these small zones are vehicles of economic growth or manifestations of country wide corruption.
E-banking services and the satisfaction of customers in the Jordanian banks
Authors: Tahtamouni Asem 
Published: July 2022

Purpose
This study aims to discuss the main points in the dimensions of the quality of the electronic services to be considered in the future to adapt to future transactions and how to benefit from them.

Design/methodology/approach
This study relies on the developments and to cope with them so that the banks and customers shift from dealing in the traditional way to the electronic method, which has become a cause of the gap in understanding customers for electronic banking use of the descriptive-analytical approach. A questionnaire was used as a source for collecting data and information about the study variables. It was distributed to three Jordanian banks, and the number of participants was 170. This study uses two primary sources for collecting data and information: secondary sources that relate to the theoretical aspect and preliminary sources related to the analytical aspect of the study subject.

Findings
The results showed that the impact of e-banking quality dimensions of the study (ease of use, time, confidentiality and security) was high, which required the bank to maintain its high levels and monitor them from time to time.

Originality/value
The value of this study comes from the following points: the relationship between the quality of electronic banking services and customer satisfaction; this study is one of the few field attempts in Jordan to assess the impact of the quality of electronic banking services on the satisfaction of customers in banks; this study provides new scientific results on the impact of the quality of electronic banking services on the satisfaction of customers in the Jordanian banks.
Two-level cooperation and competition strategies of government and technology service platforms: considering government subsidies
Authors: Chen Dong-lin , Fu Min , Yao Meng-Di , Wang Lei 
Published: July 2022

PurposeThe purpose of this paper is to analyze the optimal competition or cooperation decision between technology service platforms and governments in the context of fierce competition within urban agglomerations.Design/methodology/approachBased on the cooperation and competition game model, this study builds a two-level model for government and technology service platforms considering three cases: perfect competition, platform cooperation and government-led cooperation.FindingsBy analyzing the optimal strategies of the government and a platform in three cases, the research shows that choosing appropriate cooperation in a competitive situation is beneficial to both the government and the platform. Government-led cooperation is conducive to increasing social welfare. From the perspective of the platforms, if they actively seek cooperation, they can obtain higher subsidies and profits. The more intense the competition is, the higher the profits and social welfare generated from the platforms' active cooperation.Practical implicationsThe contribution of this study relates to the development of technology service platforms in urban agglomerations. As local governments and platforms continuously undertake decision-making processes, this study constructs quantitative models to analyze the advantages and disadvantages of competition and cooperation. It is worth noting that relying on government subsidies to maintain the sustainable development of technology service platforms is not a long-term solution. Government subsidies play a vital role in the initial development of technology service platforms. The analysis results are in line with Guo et al. (2016), Jung and Feng (2020) and Li (2021) conclusions. Furthermore, long-term government subsidies will make platforms dependent on these subsidies. These are the contributions to the scientific literature.Originality/valueInstead of focusing on vertical relationships, this study emphasizes the horizontal cooperation and competition relationship between platforms and local governments in an urban agglomeration. Thus, the vertical effects of government subsidies on platforms can be investigated. Another innovation is the social welfare policy goal, which is an important index for the development of urban agglomerations.
Relationship between environmental knowledge, environmental sensitivity, environmental attitude and environmental behavioural intention – a segmented mediation approach
Authors: Bala Rajni , Singh Sandeep , Sharma Kulwant Kumar 
Published: July 2022

PurposeEnvironment-friendly behaviour is essential for a sustainable development. The study is an attempt to fill the research gap by analysing the mediating role of environmental sensitivity (ES) and environmental attitude (EA) on the relationship between environmental knowledge (EK) and environmental behavioural intention (EBI). It aims to investigate the direct as well as indirect relationship between EK, ES, EA and EBI.Design/methodology/approachThe data were collected from 466 university students representing northern region of India. The use of purposive sampling technique helped to reach the maximum number of respondents. The hypothesis was tested by applying partial least square structural equation modelling (PLS-SEM).FindingsIt was found that the relationship between EK and EBI was sequentially mediated by ES and EA. The study provides a model which would be instrumental in protecting the environment. It describes how the behaviour intentions of youth come into existence from EK.Practical implicationsThe study is quite useful for making training schedules regarding environment protection specifically for the students. The study has various implications for the society as well. As the young students are a significant part of the society, the social communities can use this model to understand the various needs of the youth. It is likely to provide additional EK to the youth. The tested model explains how EK converts into EBI. The government and non-government agencies can use the model for chalking out environment protection strategy at the local as well as national level.Originality/valueIt is believed that this is the first study of its kind which highlights the causal links between EK, ES, EA and EBI. No doubt, certain studies were conducted by ascertaining the relationship between two or three of these variables, but none provided an insight into the direct and indirect relationship between these variables.
Pride and Privilege? New Approaches to War Disability in the Twentieth Century
Authors: SCHLUND SEBASTIAN , WRIGHT STEPHANIE 
Published: July 2022

AbstractWar disability occupies a prominent space within the small but rapidly blossoming field of disability history. The experience of maiming in war can contribute to a specific form of identity construction amongst disabled veterans, who have often been viewed separately from other disability groups. For wounded men returning home from war, it was often psychologically of the utmost importance to be proud of their service to their homeland, or in the case of civil wars, of fighting for a political conviction. Lifelong physical impairment could even intensify this feeling, as the act of self‐sacrifice, perceived as heroic, was inscribed on one's body as a permanent mark, a ‘badge of honour’. Often, a sense of pride amongst disabled veterans has corresponded with the privilege of having a powerful political lobby, sometimes resulting in welfare measures tailored to the needs of disabled veterans. The contributions to this issue seek to explore the complex social positioning of those who – often coming to terms with their own private struggles with rehabilitation and feelings of emasculation – may not have felt privileged, while simultaneously occupying a clearly favourable position in comparison to other disability groups. Thus, through the framing of ‘pride’ and ‘privilege’, the contributions to this ‘History in Focus’ feature will aim to re‐evaluate the marginalising or stigmatising nature of war disability, and to explore the complex and multifaceted positioning of disabled veterans in a world where no individual is limited to the rigid confines of a single identity and social space.
‘Heroes to anonymous pensioners’: Francisco Franco's ‘mutilated gentlemen’ and the erosion of veteran privilege in Spain's transition to democracy
Authors: Wright Stephanie 
Published: July 2022

AbstractThis article explores how during Spain's transition to democracy in the 1970s and 1980s, Francoist disabled veterans of the Spanish Civil War navigated the disappearance of formerly hegemonic historical narratives which had hitherto defined their relationship with the state. While for Republican disabled veterans of the Civil War, the transition brought a degree of legitimisation, political emancipation and financial recognition, for Franco's Caballeros Mutilados or ‘Mutilated Gentlemen’ the advent of democracy prompted a re‐evaluation of their wounds, their legitimacy and the privileges they had hitherto enjoyed. In the post‐dictatorship era, Francoist disabled veterans – who unlike Republican veterans, had enjoyed uncontested legitimacy under the regime – were viewed as inconvenient symbols of Francoism, and faced the challenge of preserving the legitimacy of their veteranhood in the age of democracy. In this sense, the case of the Francoist war disabled of the Spanish Civil War underscores the close link between historical memory and the well‐being of the veterans of civil wars. While post‐civil war governments often privilege certain disabled bodies over others, this is a precarious privilege that remains vulnerable to political fluctuations over time, as well as the shifting relationship between army, nation and state. In such cases, the ability of disabled veterans’ groups to adapt to changing perceptions of their right to support is crucial to the preservation of their veteranhood, as well as their ability to advocate for improved circumstances more broadly.