bluuebunny/crossref_metadata_2025_split huggingface dataset:
Learning Culture and Innovative Work Behaviour: Does Attitude Toward Change Matter?
Authors: Rusok Nur Hazelen Mat , Samy Naresh Kumar , Bhaumik Amiya 
Published: June 2023

Purpose: This empirical research aimed to analyze the mediating role of attitude toward change (ATC) on the relationship between the learning organization dimensions (LODs) and innovative work behaviour (IWB) among academics with the rank of professor in Malaysian public higher education institutions (HEIs).

Theoretical framework: Organizational effectiveness, leading to sustainable goal development to happen swiftly, requires an attitude toward change (ATC) that leads to IWB among the institutional members who are undoubtedly already in a learning culture with supporting milieus.

Design/methodology/approach: 366 valid survey responses were collected using self-administered questionnaires delivered through the online survey with professors serving Malaysian public HEIs as target respondents. The study used Partial Least Square Structural Equation Modeling (PLS‐SEM) for exploratory data analysis and hypothesis testing.

Findings: The results indicate that four LODs, systems connection, strategic leadership, continuous learning and dialogue and inquiry, significantly affect IWB in the presence of ATC as a mediator. On the other hand, ATC cannot mediate the outcome of IWB substantially, testing for the following exogenous variables: team level of learning, and two different dimensions of learning at the organization level, embedded system and empowerment.

Research, Practical & Social implications: This study can be instructive for HEIs policymakers and those charged with institutional change and development. The study found that the HEIs’ effort in creating dynamic continuous learning opportunities and endless action in creating a culture of enthusiasm for questioning, timely feedback, and research enhanced the IWB through the upshot of ATC. At the structural level, encouraging active participation and contributions to global intelligence and learning-oriented leadership marks the progress of the IWB. The capacity of the HEIs to integrate people and structures ultimately reaches healthier work behaviour necessary for the present needs of creative educational institutions. Practical implications and future research opportunities are in this empirical paper.

Originality/value: The study empirically supports the strength of measures used to gauge the LODs, ATC and IWB. The mediating effects of ATC are substantial, with solid research evidence to suggest it is essential to identify what influences employee attitudes to change to facilitate and optimize employee receptiveness to change and, therefore, the likely success of HEIs change.
Interventions to Improve Service Delivery in Rural Mpumalanga Hospitals of South Africa
Authors: Mathonsi Peter , Chinomona Richard , Schutte Flip 
Published: June 2023

Purpose: This study investigated the effects of healthcare service quality dimensions on service delivery improvement and patient satisfaction in the South African public healthcare sector.

Theoretical framework: The quality of service delivery in the healthcare sector and its influence on patient satisfaction have gained attention globally, including in South Africa. Factors that affect service delivery, such as empathy, efficiency, tangibility, safety, reliability, responsiveness, assurance, communication, and discipline, have attracted the attention of both academics and healthcare practitioners, particularly in public healthcare facilities.

Design/methodology/approach: A quantitative research design was followed. A data set of 500 was collected from Mpumalanga Province, South Africa, and a structural equation modelling approach was used to test ten hypotheses using Smart PLS statistical software.

Findings: The research findings supported all the proposed hypotheses, with four hypotheses being insignificant. The study contributes to the literature on the effects of health service quality dimensions on service delivery improvement and patient satisfaction in an often-neglected context, namely Africa.

Research, Practical & Social implications: The study provides recommendations for healthcare policies and strategies to improve service delivery in the public healthcare sector based on the research findings.

Originality/value: The results indicate that the Healthcare sector needs to focus on quality service to be provided to the public. It also contributed to the body of knowledge on this topic in South Africa.
The Impact of Business Intelligence on Organizational Excellence: the Mediating Role of Organizational Citizenship Behavior
Authors: Aljarrah Mohammadnour , Hatamleh Amer , Zawaideh Farah H. , Al-kaseasbeh Hazem Mohammad , Alkhazali Abdel Rahman 
Published: June 2023

Purpose: The aim of this study is to examine the effect of business intelligence on organizational excellence in Jordanian banks.

Theoretical Framework: The research model determine the impact of business intelligence in its dimensions (response, flexibility and speed) on organizational excellence and studying the mediating role of organizational citizenship behavior on the relationship between business intelligence and organizational excellence.

Design/ Methodology/ Approach: The questionnaire was study’s main tool for collecting data; where (240) questionnaires were distributed, and (183) questionnaires were retrieved for analysis. Analyzing data was conducted using a set of statistical methods including Cronbach's alpha along with a normality test, standard deviation, exploratory factor analysis, confirmatory factor analysis, simple linear regression and multiple regression using SPSS-V20 and AMOS -V23 software’s.

Findings: The results of this study revealed that there is a statistically effect for business intelligence dimensions on organizational excellence, and There is a statistically impact for organizational citizenship behavior in improving the effect of business intelligence on organizational excellence.

Research, Practical & Social implications: Depending on the study results, banks shall provide the concept of business intelligence and its priority practices at work, as being necessary for all directors; also, they shall develop capabilities of Directors working for banks should be done by holding specialized courses.

Originality / Value: The study indicates that banks are interested to achieve a high level of organizational excellence and all that achieves this high level, through many practices, including goal setting and striving to achieve them, focusing on performing appropriate work, meeting customer requirements on time, and ensuring that employees are encouraged to innovate.
Systematic Literature Review: the Sustainable Development of Small and Medium-Sized Enterprises Under the Trend of Globalization
Authors: Xie Qiong , Hanafiah Mohd Hizam 
Published: June 2023

Purpose: The development of small and medium-sized enterprises (SMEs) often faces such problems as shortage of funds and backward technology. The systematic literature review on sustainable development (SD) of SMEs can help accelerate the pace of SMEs' information management construction and promote enterprises' development and growth. A systematic literature review (SLR) was conducted on empirical data on the sustainable development of small and medium-sized enterprises in China and abroad from 2000 to 2022.

Theoretical framework: Systematic review/meta-analysis refers to a research method that comprehensively collects all relevant studies, conducts rigorous evaluation and analysis one by one, and then uses quantitative or qualitative synthesis methods to process the data to reach comprehensive conclusions (Pansare et al., 2023).

Design/methodology/approach: This literature review covers 50 articles from peer-reviewed academic journals related to their theoretical area, research design, sampling/data collection methods, data analysis, and thematic areas. The Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) statements were used to analyze this study’s systematic literature review.

Findings: The result illustrated that numerous research had been done during the past twenty years and new findings are involved with this topic area. SMEs attach more and more importance to the goal of SD and adopt systematic, structured, and formalized ways to promote the SD of enterprises.

Research, Practical & Social implications: Several pieces of literature can cover the aspects of ecological entrepreneurship, innovation, business, and environment, which are positively correlated with SD.

Originality/value: This paper summarizes existing research results, which can provide research references for the SD of SMEs.
The Mediating Role of Organizational Culture for the Relationship Between Internal Social Responsibility and Intellectual Capital
Authors: Aldiabat Bassam 
Published: June 2023

Purpose: The objective of this study was investigate the effect of internal corporate social responsibility on intellectual capital and testing the moderate effect of organizational culture between the dependent and independent variables in the Jordanian banking sector.

Theoretical framework: Internal corporate social responsibility(ICSR) ,Intellectual capital (IC), and organizational culture (OC) are usually considered three crucial pillars to increase firms’ performance in the urban world. Nevertheless, in Arabian countries such as Jordan, these pillars have not received adequate consideration from specialists.

Design/methodology/approach: The researcher designed a questionnaire based on the objectives and hypotheses of the study. The researcher distributed 350 questionnaires. 336 questionnaires have been retrieved. SPSS and Smart PLS 4was used to analyze the collected data and test the hypotheses.

Findings: Study results showed a positive and significant correlation between Internal corporate social responsibility and intellectual capital , from the standpoint of managers in Jordanian Banking sector. Organizational culture plays a moderating role in the relationship between Internal corporate social responsibility and intellectual capital.

Research, Practical & Social implications: Some managerial implications for bank managers in Jordanian banking sector have emerged based on the findings of this study.

Originality/value: As far as the author is aware, this is the first empirical study conducted to examine the interrelationship between internal corporate social responsibility, organizational culture and intellectual capital, and their combined effects Arabian countries such as Jordan.
The Impact of Intellectual Capital on the Financial Performance in Insurance Firms Listed in Amman Stock Exchange: Using the (VAIC) Model
Authors: Alabood Enas Mahmoud Sa'ed , Abuaddous Murad Yousef , Albqour Tariq Ziyad Khalaf , Salameh Rafat Salameh 
Published: June 2023

Purpose: The aim of this study is to examine the impact of intellectual capital (human capital, structural capital, and employed capital) on the financial performance of listed insurance companies in the Amman Stock Exchange

Theoretical framework: Intellectual capital has become increasingly important in generating value for companies, and many researchers have linked it to corporate financial performance and strategic competitive advantage.

Design/methodology/approach: The study population consist of 21 insurance companies listed on the Amman Stock Exchange in Jordan during the period of 2011-2020. Intellectual capital was measured using the value added intellectual coefficient model (Pulic, 2000), and its impact on financial performance was analyzed using published financial statements of the insurance companies.

Findings: The results of the study found a statistically significant positive effect of human and employed capital on financial performance as measured by the rate of return on assets and return on equity. Furthermore, the study revealed a significant positive effect of intellectual capital, specifically human capital, on financial performance measured by market value (Tobin's Q).

Research, Practical & Social implications: The study suggests that insurance companies should treat intellectual capital as a strategic resource and monitor and invest in it periodically for continuous development. The study suggests building a positive organizational culture that supports intellectual capital is recommended

Originality/value: This study contributes to the understanding of the relationship between intellectual capital and financial performance for the first time in the insurance industry in Amman Stock Exchange. The findings highlight the importance of managing and investing in intellectual capital as a strategic resource to enhance financial performance.
Determining Factors for Young Investors to Invest in the Capital Market
Authors: Awaluddin Murtiadi , Molina  , Nurlia  , Wahyuni  
Published: June 2023

Purpose: To find out the determinants of young investors in investing in the Capital Market.

Theoretical framework: Financial Literacy, Motivation, Personal Interests, Environment, and Investment Behavior. This topic was adopted from several theoretical studies and previous research which was put together as a single factor that influences the decisions of young investors in investing in the capital market.

Design/methodology/approach: This study used a quantitative approach with an explanatory design using a survey method. The sample in this study is young investors aged 18-25 years who invest in stocks on the Stock Exchange with a total sample of 110 samples. This study uses a 5-point Likert scale to collect research data.

Findings: The results show that 1) The independent variables of financial literacy, motivation, personal interest, environment and investment behavior simultaneously have a positive and significant effect on investment decisions with a large influence of 98%, while the remaining 2% are other factors not included in this model ; 2) The variables of financial literacy, motivation, personal interest, environment and investment behavior have a positive and significant partial effect on investment decisions; 3) the motivational variable is the dominant determining factor while the minimum is financial literacy.

Research, Practical & Social implications: We recommend a future research agenda related to investment diversification and investor retention as a result of investment decisions to become a unified role model.

Originality/value: Most of the previous studies have only partially used variables and none have broken down investors by age. However, a thorough and complete analysis of these factors along with the specifications of investors, especially young investors, is the target of the importance of our research.
The Impacts of Internal Audit Practices on the Quality of Internal Control in Vietnamese Smes
Authors: Tien Dung Ngo , Thanh Hanh Hoang 
Published: June 2023

Purpose: This study examines the impacts of internal audit practices on internal control in Vietnamese SMEs.

Theoretical framework: This paper employs the three lines of defense model framework to study the impact of internal audit practices on internal control in Vietnamese SMEs. Internal auditing practices were measured by the items listed in the attribute standards and performance standards of the International Professional Practices Framework (IPPF). Internal control quality includes control environment, risk assessment, control activities, information and communication, and monitoring which are provided by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) Framework.

Design/methodology/approach: We collect primary data using questionnaire. Data collected from the questionnaire is divided into two groups (1) the measurement of the internal auditing practices and (2) the measurement of the quality of internal control system. We then use the Structural Equation Modelling (SEM) to test for the hypotheses related to the relationship between internal audit practices and internal control.

Findings: Our results suggest that both attribute standards and performance standards have positive impacts on the control environment, risk assessment, control activities, and monitoring aspects of internal control. Meanwhile, internal audit seems to not influence the information and communication.

Research, Practical & Social implications: The study contributes to the literature by shedding light on the impacts of internal audit practices on the quality of internal control in Vietnamese SMEs.

Originality/value: This study examines the unique context of Vietnamese SMEs. Ultimately, the framework aims to provide a comprehensive understanding of how internal audit practices impact internal control quality in this specific context.
Fraud Behavior in Perspective Human Resource Development
Authors: Mardatillah  , Marlindawaty  , Gazali Sani , Lumbaa Markus 
Published: June 2023

Purpose: This study aims at finding out how the perspective of human resource development is in understanding and interpreting fraud behavior based on the informants' awareness of the state civil apparatus.

Theoretical framework: Fraud behavior that will be investigated by researchers is fraud behavior which is the lowest or minor violation in the Human Resources and Human Resources Development Agency, but as a result that is not handled and resolved then the violation increases to moderate and high or severe which can threaten or provide opportunities for the country's civil apparatus likely to be dishonorably discharged. This means that prevention and opportunities to overcome them are not found holistically and comprehensively. For this reason, using the perspective of human resource development to be studied is expected to contribute, especially for the state civil apparatus to focus on developing themselves. Because when a person focuses on developing himself then cheating behavior will not be done because the concerned focus on developing himself because he already knows his potential.

Design/methodology/approach: This research uses a phenomenological qualitative research method.

Findings: The results of this study indicate that the perpetrators of fraud interpret fraud behavior as an expression of disappointment and dissatisfaction and consider this as something humanist under pressure because it is triggered by the dilemmatic conditions they face. In this case, the perspective of human resource development has three main components, namely the economic, psychological and system dimensions which are based on the ethics of human resource development as a complement to the three components.

Research, Practical & Social implications: The researcher elaborates and adds the perspective of developing human resources with fraudulent behavior as an effort to prevent this fraudulent behavior from occurring.

Originality/value: The researcher adds that integrity is an additional table leg as the implementation of fraudulent behavior.
E-Learning and its Influence on Enhancing the University Performance During the Outbreak of the Corona Pandemic
Authors: Younis Joumana A. , Al-Tulaibawi Firas A. , Al-Tameemi Ahlam A. , Massoud Mazen , Hejase Hussin J. , Hejase Ale J. 
Published: June 2023

Purpose: This paper aims to determine the influence of e-learning and its dimensions on university performance, taking the University of Basra’s various faculties as a field study.

Theoretical Framework: The study’s hypotheses are divided into one central hypothesis and four sub-hypotheses constructed and grounded on the dimensions of e-learning. Infrastructure, technical support, management, organization, and content were taken as dimensions of the independent variable, and University Performance as the dependent variable.

Design/Methodology/Approach: This paper uses a quantitative method with a deductive approach. One hundred sixty participants responded to a structured questionnaire as part of the study’s descriptive analytical procedure. Data were analyzed using the SPSS program. Statistical analyses were applied to test the research hypotheses and meet the study’s goals.

Findings: Results revealed a positive association linking the application of e-learning dimensions. Universities are motivated to apply e-learning strategies due to their positive influence on leveraging university performance. Infrastructure, technical support, management and organization, and content positively influence university performance.

Research, Practical and Social Implications: This paper highlights the features and dimensions influencing university performance significantly in the Iraqi context. Hence, executives of public and private universities will be able to determine the actions to be adopted to advance and progress the implementation of e-learning and performance.

Originality/Value: The paper’s originality stems from the significance and recency of the addressed topic. This paper is the first empirical research presenting a diagnosis of e-learning dimensions and university performance at Basra University during the outbreak of the corona pandemic. It is an original paper conducted in the Iraqi context.
The Mediating Role of Islamic Job Satisfaction on Relationship of Islamic Work Ethics on Intention to Leave
Authors: Jabid Abdullah W. , Soleman Marwan Man , Jannang Abdul Rahman 
Published: June 2023

Purpose: This study aims to explore the effect of Islamic work ethics on intention to leave. This study also examines the indirect effect of Islamic work ethics on intention to leave using Islamic job satisfaction as a mediator.

Design/methodology/approach: This study used a saturated sampling technique with a sample size of the 77 employee at all Islamic banks in Ternate City, North Maluku Province. SEM-PLS is used to test the hypothesis.

Findings: The study results found that Islamic work ethics had a negative and significant effect on intention to leave; Islamic work ethics also had a positive and significant effect on Islamic job satisfaction. Islamic job satisfaction has a negative and significant effect on intention to leave. Islamic job satisfaction partially mediates the influence of Islamic work ethics on intention to leave.

Research limitations/implications: Sources of reference regarding Islamic job satisfaction are still conceptual and very limited are the results of research on Islamic job satisfaction in field of management and organization.

Practical implications: This research generates theoretical findings in strategic human resource management science which states that values ​​of Islamic work ethics and Islamic job satisfaction will generate benefits for all organizational stakeholders.

Social Implications: Values ​​in Islamic job satisfaction and Islamic work ethics will be able to guide a Muslim individual in working from values ​​related to his relationships with fellow humans and values ​​in behavior that in essence humans are created to serve Allah and as the caliph of Allah. as well as to prosper the earth.

Originality/value: This research employ Islamic job satisfaction as a mediating variable. Unlike job satisfaction in general, Islamic job satisfaction has several aspects (ruhiyyah, aqliyyah, nafsiyyah and jasadiyyah) to obtain job satisfaction