bluuebunny/crossref_metadata_2025_split huggingface dataset:
Customer Loyalty Islamic Banks in Indonesia: Service Quality Which Mediated by Satisfaction and Customer Trust
Authors: Kadir Amiruddin , Paly Muhammad Basir , Abdullah Muhammad Wahyuddin 
Published: May 2023

Purpose: This study aims to analyze the effect of service quality on loyalty mediated by customer satisfaction and trust. A total of 215 Islamic bank customers in the study area were sampled accidently.

Theoretical framework: Theoretically, this study contributes to the gaps in the literature, especially those related to the effect of SQ on Islamic banking loyalty which is mediated by satisfaction and trust simultaneously in one research title. Practically, encouraging Islamic banking management to design SQ programs that integrate the value of satisfaction and trust in the same cultural background to gain customer support and loyalty

Design/methodology/approach: There are four latent variables observed; service quality, satisfaction, trust, and loyalty with the number of indicators respectively six, four, three, and four. Data collection was carried out through interviews using a questionnaire. Data were analyzed using Smart-PLS 3.0. The validity test uses factor loading and AVE ( Average Variance Extracted ), the reliability test uses Composite reliability (CR) and Cronbach's Alpha (CA), the direct effect test uses the path analysis matrix, while the indirect effect test uses the specific indirect effects matrix.

Findings: The volume of research has been increasing over the past nineteen years, although there are only a few authors, institutions and reference journals contributing to the topic’s consolidation and the countries conducting the most joint research in co- authoring for the largest volume of publications, authors and impact journals.

Research, Practical & Social implications: This study concludes that customer loyalty of Islamic banks in Indonesia can be optimized through service quality which is mediated by customer satisfaction and trust.

Originality/value: The results of the analysis show that the factor loading value is> 0.6 and the AVE value is> 0.5 which means that the data is valid. CR and CA values > 0.6 which means the data is reliable. The direct effect test shows that service quality, satisfaction and trust have a positive and significant effect (p-value <0.05) on loyalty. Furthermore, service quality has an indirect effect ( specific indirect effects) on customer loyalty through the mediation of satisfaction and trust.
The Applicability of the International Standard (ISO 21500:2021) Managing Projects, Programs and Portfolios at the Saladin Investment Commission (Case Study)
Authors: Dawood Fadila Salman , Ahmed Ammar Farouk 
Published: May 2023

Purpose: The purpose of this study is to examine the possibility of applying the international standard (ISO 21500:2021) in the investment commission within the governorate of Saladin on one of its projects. The project is the construction of the Yarmouk residential complex to evaluate the extent of application of the standard.

Theoretical framework: The reasons for the gap are due to a weakness in the application of the portfolio management item as it is not documented at that time, as well as a weakness in project management and program management. The main problem lies in knowing the extent to which the international standard (ISO 21500: 20 21) can be applied in the projects of the Saladin investment commission and through the research problem.

Design/methodology/approach: The study used a checklist was used for the above specification items as the main tool for research with Pareto chart in addition to personal interviews with officials within the authority who have a direct relationship to the project.

Findings: The researcher concluded that the Yarmouk residential complex has applied the requirements of the international standard (ISO 21500: 2021) by (57.7%) and this is acceptable according to the arithmetic mean (3.473), meaning that the gap ratio is (42.3%).

Research, Practical & Social implications: The study found that the Yarmouk residential complex has only applied the terms of the specification with a weak percentage of less than 60%. Therefore, the Saladin IC should obtain and apply the specification in future projects to ensure that they meet the requirements for obtaining the ISO certificate. Additionally, measures should be taken to improve the skills and experience of the team to ensure that the project objectives are achieved.

Originality/value: The study improves projects in the application of international standards (ISO 21500:20 21) for the quality of project management by directing decision makers to develop an appropriate methodology for evaluating projects in accordance with the international standard (ISO 21500:20 21) and help engineer recognize the importance of this application.
Using Altman and Sherrod Z- Score Models to Detect Financial Failure for the Banks Listed on the Iraqi Stock Exchange (ISE) Between 2009 – 2013
Authors: Hamid Guleshan Mohsin , Mohammed Gulizar Abdullah , Omar Kurdistan M. Taher , Haji Shelan Mohammed Rasheed 
Published: May 2023

Purpose: The Purpose of the study was to examine the validity of the Altman Z- Score and Sherrod Z- Score models in financial failure prediction. To achieve the study's goal, references from various authors who have reviewed this topic were used.

Theoretical framework: The study highlights the importance of analyzing and delving into the various notions of financial failure and distress. When it comes to potential effects on the wealth of creditors, stockholders, and society as a whole, academics and researchers consider a company's distress and bankruptcy to be the most important issue to be studied. In order to maintain the goal of company survival and continuity before the disaster happens, many academics started looking for a method to identify and forecast distress and failure.

Design/methodology/approach: Altman Z-score and Sherrod Z- score employed a multi-discriminant model to predict the financial position of ten ISE banks between 2009 - 2013. Z- Score models from Altman and Sherrod were used to determine whether the banks listed on the ISE are exposed to failing financially. Ten banks out of the forty - six banks listed on the ISE were selected. The study only used secondary data obtained from the chosen banks' financial statements in ISE.

Findings: Based on Altman's Z- score model, the study examines that certain banks are particularly exposed to failure. In contrast, the Sherrod Z- Score model indicates that the chosen banks have some issues, but they are minor, and the risk of bankruptcy is low.

Research, scientific and social implications: By using a failure prediction model, it is possible to determine the likelihood that banks will experience financial failure in the future. Investors could use this information to guide their decision-making going forward.

Originality/value: The value and importance of research related to the study of financial failure prediction models in Iraqi commercial banks. The research also seeks to explain financial failure models and the extent to which investors benefit from these models.
Assessing the Prefabricated Building Factory’s Quality by Pointing out its Strengths and Weaknesses in Terms of Vision, Plan, and Evaluation
Authors: Arslan Mueyyed Akram Omar , Thiruchelvam Sivadass , Hayder Gasim 
Published: May 2023

Purpose: This study aims at the strengths and weaknesses in the application of the ISO 9001: 2015 quality management system and its impact on the competitive performance of the company, and to find out the reasons why the company did not obtain the ISO 9001: 2015 international specifications certificate, which it strives to obtain, which has a relationship with the competitive performance of the company (prefabricated building factory / Iraqi Ministry of Construction and Housing).

Theoretical framework: The lack of literature on the study at the Iraqi Ministry of Construction and Housing and Prefabricated Building Factory aimed to identify the strengths and weaknesses to determine the effects of applying the international standard. A related study on Asian port performance was analyzed and listed in the study based on a thematic approach.

Design/methodology/approach: The researchers in the company (prefabricated building factory) relied on interviews with top management, engineers in production lines, and technicians (Annex 1) by presenting questions to them (Annex 2) using the interview tool.

Findings: The most significant findings identified by researchers can be presented after discussing the requirements of the standard (ISO 9001:2015), vision, plan, and evaluation, and they attempt to make proposals to address cases of non-conformity diagnosed under the checklists and propose a set of recommendations related to the subject of the study.

Research, Practical & Social Implications: Research and Practical and Social Implications: This research provides the contributor with user inputs to find out the root causes of the aforementioned problem and aims to apply the remaining clauses of the International Standard Certification (ISO 9001:2015).

Originality/Value: To obtain the organization's international standards certificate (ISO 9001: 2015) in terms of its vision, plan, and evaluation item and to impose its application on other items of international standards, this study helps to identify the organization's strengths and weaknesses so that weaknesses can be avoided and strengths can be strengthened.
An Empirical Study to Measure the Impact of Information Technology Governance Under the Control Objectives for Information and Related Technologies on Financial Performance
Authors: Talab Hassnain Raghib , Flayyih Hakeem Hammood 
Published: May 2023

Purpose: To determine the effect of information technology governance (ITG) under the control objectives for information and related technologies (COBIT) on financial performance is the objective of this study. Additionally, the article seeks to look into the relationships between the factors under consideration.

Theoretical framework: Information technology and operational processes are evaluated and ensure their compliance with the instructions of the Central Bank of Iraq. Therefore, the research dealt with a conceptual framework by reviewing the literature on the importance of the COBIT framework in assessing financial performance.

Design/methodology/approach: To investigate the effect of information technology; we the value-added intellectual coefficient approach and a defined corporate governance index were utilized. The performance of the company was assessed using operating efficiency ratio and Economic value Added (EVA).

Findings: the results Show there are the high level of application of ITG in the banks listed in the Iraqi stock exchange. Also, we found the effectiveness of ITG under the COBIT framework in banking financial performance.

Research, Practical & Social implications: The findings should inform practitioners and legislative institutions of the necessity to follow strong COBIT procedures and enhance the effectiveness of IT to produce a better financial performance for firms.

Originality/value: the study is among the first to consider the casual connections and how COBIT policies for ITG affect financial performance in the setting of Iraq.
Implementation of Halal Product Guarantee in Indonesia’s E-Commerce
Authors: Sakti Muthia , Suwadi Pujiyono , Waluyo Bambang 
Published: May 2023

Purpose: This study aims to determine and analyse the implementation of halal product guarantees in E-Commerce in Indonesia by including halal product information to protect consumers.

Theoretical framework: The theories that build this study are consumers protection on e-commerce product, utilitiarisme and economic analisys of law to make efficiency.

Design/methodology/approach: This research Using qualitative research methods and normative juridical research will obtain results that implementing halal product guarantees in E-Commerce in Indonesia has yet to run optimally.

Findings: The results show that Many business actors in E-Commerce still do not include halal information on their products. In addition, the E-Commerce platform has not yet implemented the halal product search feature.

Research, Practical & Social implications: Many business actors in E-Commerce still need to include halal information on their products. In addition, the E-Commerce platform still needs to implement the halal product search feature.

Originality/value: The value of the study is focus on consumer protection by implementing halal product guarantees in Indonesia on e-commerce product.
Risk Premium, Interest Rate, Inflation and FDI in the Time of Coronavirus: a Case Study of Mena Countries
Authors: Al-Shakrchy Eatessam , Makttoof Hanadi Seqar , Alnassar Walaa Ismael 
Published: May 2023

Purpose: the purpose of study is estimate the Risk premium, Interest rate, Inflation and FDI in the through of Coronavirus in the MENA countries.

Theoretical framework: The theoretical framework included the study of the main variables, which are risk premium, interest rate, inflation, and foreign direct investment during the Corona virus pandemic.

Design/methodology/approach: Concentrating on “COVID-19”, as an effective factor on the Foreign direct investment (FDI), I employ data of “MENA (Middle East and Northern Africa)” countries from 2000 to 2021 to investigate the impact of COVID-19, financial and macroeconomic indicators on FDI relying on the analytic research approach of Static panel data regression, including Pooled OLS, Fixed effect (FE), and Random effect (RE) using STATA software as the statistical evaluation tool.

Findings: The outcome, as expected, reveals the significant negative impact of “inflation”, real interest rate” and “COVID-19”, and positive impact of “exchange rate”, and “GDP per capita” on “FDI” in MENA economies.

Research, Practical & Social implications: This suggests that supporting and handling pandemic situations and improving financial measures by government may lead to higher rate of foreign investment particularly FDI.

Originality/value: The findings of this analysis will be valuable for the “policymakers” to prepare suitable strategies in promoting foreign investment in economies.
What Drives the User’s Continuous Usage Intention of OTT Video Platforms? Identifying the Role of Cognitive Absorption and Perceived Usefulness With the Impact of OTT Content on it
Authors: Gupta Shanu , Tomar Ranu 
Published: May 2023

Purpose: This study aims to understand the user’s holistic experiences and beliefs about using OTT video platforms. The study adopts the concept of Cognitive Absorption with the impact of OTT content on it to test the user’s perceived usefulness and continuous usage intention of OTT platforms.

Theoretical Framework: The study utilizes cognitive absorption theory along with all its five dimensions in a two-stage hybrid model and tests its overall validity and reliability using partial least square-structural equation modeling.

Design/ Method/ Approach: The study employs a primary data collection methodology in which a survey has been carried out on the respondents who are already active users of OTT platforms. Data has been collected through questionnaires from the young IT professionals working at Noida (NCR).

Findings: The results of the study confirmed that the user’s continuous usage intention of OTT platforms is strongly influenced by cognitive absorption and perceived usefulness with the impact of content on it.

Research Practical and Social Implications: The study adds significant knowledge to the academic world for utilizing cognitive absorption in the field of OTT. The findings enhance our understanding that Content is one of the most successful attributes of OTT video streaming technology in determining the user’s continuous intention. It provides valuable feedback to the OTT content creators to focus more on the user’s needs and expectations of the content.

Originality/ Value: The proposed research model is the first-ever attempt to examine the impact of Cognitive Absorption affecting the user’s perceived usefulness and continuous intention to adopt OTT.
Community-Based Corporate Social Responsibility: a Series of Confirmatory Factor Analyses
Authors: Zaki Tuan Sharifah Azura Binti Tuan , Abdullah Nor Hafizah , Ahmad Muhamad Fazil , Hassan Isyaku 
Published: May 2023

Purpose: Using confirmatory factor analysis (CFA), this study sought to develop and evaluate a new model of CSR activities from a community perspective.

Theoretical Framework: The levels of CSR activities are evaluated by the four dimensions summarized by Carroll (1991): ETH (Ethical dimension), PHil (Philanthropic dimension), Eco (Economic dimension), and Law (Legal dimension). Items in every dimension were validated using CFA. The ethical, philanthropic, economic, and legal frameworks also provided evidence of validity and reliability.

Design/methodology/approach: The study employed a cross-sectional survey method in which structured questionnaires were used to gather data from a randomly selected sample of 317 residents from three selected villages in the State of Malacca, Malaysia. The statistical analysis was performed using Structural Equation Modeling (SEM).

Findings: The CSR model approaches were validated and demonstrated to be effective. Four constructs' results demonstrated the validity and reliability of the measurement methodology for CSR practice components. The results showed that the fitness index is satisfactory. Additionally, all correlations were found to be less than 0.85, suggesting that the construct correlations are satisfied. Thus, the model is proven to be valid.

Research, Practical & Social Implications: This research provides valuable information concerning community-based CSR practices that could supplement organizations’ efforts toward offering positive social contributions. This research could also help organizations to adopt a more creative approach to profit maximization.

Originality/value: This research developed a new model for community-based CSR. This new perspective can offer insights into the development of CSR in the Malaysian context.
Digital Economy in a Global Context: World Experience
Authors: Shevchenko Iryna , Lysak Oksana , Zalievska-Shyshak Anna , Mazur Iryna , Korotun Mykola , Nestor Vitalii 
Published: May 2023

Purpose: The purpose of the academic paper is to highlight the principal directions and trends of the world experience in developing the economic sphere’s digital component.

Theoretical framework: The processes related to digitalizing all branches of the world economy are irreversible components of the evolutionary development of the modern global economy. In current realities, the overriding priority in the economic sphere is the development of innovations and digital technologies using all their advantages regarding expanding the information component of enterprises’ activities, creating information assets, minimizing risks, the possibility of remote cooperation and the reduction of transaction costs, the ability to quickly respond to existing security, competitive, and other types of challenges.

Design/methodology/approach: System-structural, comparative, logical-linguistic methods, analysis, synthesis, induction, and deduction in the processing scientific information, abstraction, and idealization for studying and processing of statistical and analytical data were used during the research.

Findings: Based on the research results, the concepts and components of the digitalization of the economic sphere, the main prerequisites, patterns and directions of developing digital economy in recent years were studied from the perspective of evaluating the global experience of this process.

Research, Practical & Social implications: The theoretical part of the research substantiates the relevance, concepts, components and main stages of developing the digital economy in the global context. The practical part of the research includes the features of distributing countries that are best prepared for the new digital economy according to the NRI rating based on the results of 2020, as well as by groups that are separate components of this index, namely, by the level of technology development, human capital, management level and degree impact on the world economic arena.

Originality/value: According to the analysis of the scientific literature on the research topic, in order to achieve success in the field of digital transformation of modern business, it is necessary to purposefully build its work, relying on the latest achievements of the digital environment and using all the possibilities of the digital infrastructure.
Exploring Identifiers in the Luxury Consumer Segment – an Indian Perspective
Authors: Devanathan Sangeeta 
Published: May 2023

Purpose: Conceptualize the identifiers of segments emerging on the bases of a) Income and Wealth, b) Socio-Cultural and c) Behavioural aspects by diving deep into academic literature, market and industry reports and new articles – all examined through the unique lens of the Indian context.

Theoretical Framework: This conceptual paper draws from theories on value drivers of luxury ( ) and synthesizes it with classical consumer market segmentation theory ( ).

Design Methodology and Approach: This is conceptual paper created by the integration of literatures and available secondary data to propose integrated frameworks.

Research, Practical and Social Implications: The research implication for this paper stems from the fact that the conceptual models proposed pave the way for empirical verification. The research also provides practitioners and luxury marketers with insights that may be referred to while designing marketing programs in this market.

Originality Value: The paper synthesizes and integrates existing luxury literature, secondary data on Indian luxury markets and classical segmentation theory to add value to analysing luxury segments in the unique cultural context of India