bluuebunny/crossref_metadata_2025_split huggingface dataset:
Links between components of business continuity management: an implementation perspective
Authors: Vanichchinchai Assadej 
Published: January 2023

PurposeThis research aims to examine the influences of preceding implementation phases on succeeding phases of business continuity management (BCM) comprising leadership, strategy, planning, application and maintenance.Design/methodology/approachData were gathered from 216 automotive parts manufacturers in Thailand. Descriptive statistics were employed to measure the maturity level of BCM implementation components. Path analysis of structural equation modeling was used to test hypotheses.FindingsThe study's findings found that the intensity of BCM elements decreased following the implementation phases. Leadership and strategy had the highest mean score, while maintenance had the lowest. Preceding phases had significant positive effects on succeeding phases. The direct impact of leadership on maintenance was much weaker than its indirect impact through strategy, planning and application.Originality/valueThis is one of the first examples of empirical research to investigate the sequential links between preceding and succeeding BCM implementation components. Strategic BCM elements and systematic implementation can improve and sustain BCM in the automotive parts industry in Thailand.
Cool brands and hot attachments: their effect on consumers’ willingness to pay more
Authors: Koskie Melanie Moore , Locander William B. 
Published: January 2023

Purpose
This paper aims to explore how motivations to stand out and fit in through consumption affect consumers’ perceptions of subcultural and popular brand coolness. Importantly, how do perceptions of brand coolness affect consumers’ formations of hot, emotional brand attachments and their willingness to pay more?

Design/methodology/approach
This study incorporates survey data from consumers regarding cool brands. A structural equation modeling approach is used to assess the relationship between the variables of interest.

Findings
Susceptibility to influence is positively related to desire for unique consumption. While this desire may be fulfilled by both subcultural and popular perceptions of brand coolness, only subcultural coolness has a positive relationship with the willingness to pay more. The importance of an emotional brand attachment is established between both dimensions of brand coolness and price premiums.

Research limitations/implications
This study is based on cross-sectional survey data. As brand coolness is often transitory, longitudinal research on trends focusing on different elements of brand coolness may shed light on the cool brand lifecycle.

Practical implications
Firms wanting to position brands as cool should emphasize how the brand can help consumers stand out. If a cool brand is already well-known, resources should be allocated to building hot, emotional attachments to command price premiums.

Originality/value
This research contributes to a nascent body of literature empirically exploring brand coolness. It builds on past literature that notes the tension between standing out and fitting in conceptualizations of coolness by assessing individual differences. Significantly, it examines specific attributes of cool brands to explore the differences in how subcultural and popular perceptions of brand coolness relate to important marketing outcomes.
Reframing online brand community management: consumer conflicts, their consequences and moderation
Authors: Dineva Denitsa , Daunt Kate L. 
Published: January 2023

Purpose
Research into the dark side of online brand-managed communities (OBCs) and, specifically, consumer-to-consumer (C2C) conflicts within this context are scarce. This paper aims to explore the different forms of C2C conflicts in OBCs, measure their direct impact on observing consumers and brands and investigate their appropriate moderation by exclusively focusing on two actors: brands versus consumers.

Design/methodology/approach
This research adopts a sequential exploratory approach. First, the authors capture different forms of C2C conflict via netnographic observations of five brand-managed communities. Second, the identified forms of C2C conflict are used in an online experiment to examine their impact on OBCs’ social and commercial outcomes. Third, further two online experiments were used to assess how brand versus consumer conflict moderators impact perceived credibility and conflict de-escalation.

Findings
The authors uncover three prominent forms of C2C conflict based on whether conflict occurs between supporters, non-supporters or outsiders of the OBC. The authors further show that these affect consumers’ engagement behaviours and emotional responses, while brands suffer from diminished credibility and could be targets of unfavourable electronic word-of-mouth. Finally, for managing C2C conflict, the findings confirm that brands are perceived as more suitable, while under certain conditions consumers can also be viewed as appropriate moderators.

Research limitations/implications
This research used a range of participant self-selected brands and is limited to brand-managed (as opposed to consumer-managed) communities on Facebook. While beyond the scope of this paper, the dynamics for consumer-managed communities may differ.

Practical implications
This article offers guidance to marketing practitioners on the different nuances of undesirable consumer interactions in brand-managed communities on social media, their impact on customer engagement and brand perceptions and when/whether brands or consumers may be suited to moderating these.

Originality/value
This paper makes novel contributions to the literature on consumer (mis)behaviours and OBC management. The findings are among the first, to the best of the authors’ knowledge, to examine the direct social and commercial consequences of C2C conflicts and to provide comparative insights into the appropriateness of two different moderators in OBCs.
Business environment as a determinant in the uptake of cyber-physical systems for facilities management – a Delphi study
Authors: Ikuabe Matthew , Aigbavboa Clinton , Anumba Chimay , Oke Ayodeji Emmanuel , Adekunle Samuel 
Published: January 2023

PurposeIncorporating digital technologies such cyber-physical systems (CPS) for facilities management (FM) functions is fast gaining attention. However, the rudiments for the effective espousal of such an innovative technology for the delivery of FM tasks have not received scholarly attention. In FM, the business environment is a vital component in achieving organisations’ stipulated objectives. Hence, this study aims to assess the influence of business environment factors in the adoption of CPS for FM activities.Design/methodology/approachA qualitative approach was adopted for the study using the Delphi technique. Experts were selected through a well-defined process that involved certain criteria. The opinions of the selected experts were gotten in two iterations that were subjected to analysis using statistics of measure for central tendency, and interquartile deviation to ascertain consensus among the experts, while Mann–Whitney U test was deployed in checking the difference in the views of the experts.FindingsThe results from the study indicated that eight business environment factors were of very high significance in determining the espousal of CPS for FM, while the other eight factors proved to be high significance. Also, there was no significant difference in the opinions of experts from academic institutions and professional practice.Practical implicationsThe findings from the study would provide insight to organisations saddled with FM activities on the prevailing business environment factors that would be influential in adopting a digital technology such as CPS.Originality/valueThe study contributes immensely to the body of knowledge in the quest for digital transformation in FM delivery. It unveils the significant business environment factors that are influential in the drive for incorporating new innovations such as CPS for FM functions.
The impact of COVID-19 on regional event attendees' attitudes: a survey during and after COVID-19 lockdowns
Authors: Hooshmand Reyhane , Sung Billy , Jefferies Kym , Jefferies Rob , Lin Joanna 
Published: January 2023

PurposeThe current research presents a case study on how COVID-19 has influenced event attendees' attitudes toward safety procedures, venue capacity, purchasing tickets in advance, type of events (e.g. theatre, music and art) and the mode of the event (i.e. live vs online).Design/methodology/approachIn two timeframes (i.e. during and after COVID-19 lockdowns), data were collected via a self-completed online survey from a regional Western Australia (WA) town, Geraldton. In total, 94 event attendees were recruited in Wave 1 (during lockdowns), and 126 respondents were recruited in Wave 2 (after lockdowns). The naturalistic data collection examines how COVID-19 has influenced attendees' attitudes.FindingsThe findings suggest that attendees have adapted to the new normal of COVID-19. If safety procedures are followed, most respondents are comfortable attending an entertainment event during and after the lockdown (Wave 1 and Wave 2). Furthermore, respondents exhibited comfort following COVID-19 safety precautions at events even after COVID-19 lockdowns, except for mandatory mask-wearing. However, the COVID-19 pandemic has prompted event attendees to prefer lower seating capacity at events, while the gradual easing of restrictions reduces their discomfort toward higher seat capacity.Originality/valueAlthough some research has examined the financial and economic impact of COVID-19 on the event industry, there is limited research on consumers' or attendees' perceptions and attitudes toward events, particularly entertainment events and festivals, as the world emerges from the pandemic. Thus, the current case study is the first to examine event attendees' attitudes toward entertainment event management and operation during and after COVID-19 lockdowns. The finding provides significant theoretical and managerial implications surrounding the reaction of event attendees toward entertainment events (i.e. festivals) during health crises such as COVID-19.
A novel belief-based QFD-AHP model in interval type-2 fuzzy environment for lean after-sales service in automotive industry
Authors: Baskir Mukerrem Bahar 
Published: January 2023

Purpose
The purpose of this paper is to propose a novel lean management tool to provide a comprehensive and flexible evaluation model while converting customer voices into technical characteristics in lean implementations.

Design/methodology/approach
For this purpose, the proposed model was constructed by belief space-evaluations, quality function deployment (QFD) and analytic hierarchy process (AHP) in interval type-2 fuzzy (IT2F) environment. This model involves three phases: determining the linguistic weights and belief-based relations with their IT2F-sets, processing information about IT2F-based belief-evaluations and ranking the technical characteristics using the defuzzified belief-based relative importance values.

Findings
The proposed model was applied to automotive after-sales service in Turkey to demonstrate its use in lean service-decisions. This model was compared with its classical and type-1 fuzzy versions. The ranking-results of the proposed model differed from those of the other versions. The reason is that the IT2F-environment offers a sensitive and flexible evaluation of the model’s linguistic scales.

Research limitations/implications
Calculations in the proposed model may be quite involved for practitioners. An Excel-dashboard was created to simplify the computational complexity.

Practical implications
Researchers/practitioners can apply this model to any lean manufacturing/service implementation.

Social implications
Company managers/employees/customers can recognize their perception-mechanisms via belief space-evaluations and experience how uncertainty in the perception-mechanism affects their decisions.

Originality/value
The proposed model provides a new lean tool due to the Bayesian model combined with QFD-AHP in IT2F-environment. This model eliminates the ambiguity in conceptual change-based lean decisions.
Smart technologies for collection and classification of electronic waste
Authors: Ada Erhan , Ilter Halil Kemal , Sagnak Muhittin , Kazancoglu Yigit 
Published: January 2023

PurposeThe main aim of this study is to understand the role of smart technologies and show the rankings of various smart technologies in collection and classification of electronic waste (e-waste).Design/methodology/approachThis study presents a framework integrating the concepts of collection and classification mechanisms and smart technologies. The criteria set includes three main, which are economic, social and environmental criteria, including a total of 15 subcriteria. Smart technologies identified in this study were robotics, multiagent systems, autonomous tools, smart vehicles, data-driven technologies, Internet of things (IOT), cloud computing and big data analytics. The weights of all criteria were found using fuzzy analytic network process (ANP), and the scores of smart technologies which were useful for collection and classification of e-waste were calculated using fuzzy VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR).FindingsThe most important criterion was found as collection cost, followed by pollution prevention and control, storage/holding cost and greenhouse gas emissions in collection and classification of e-waste. Autonomous tools were found as the best smart technology for collection and classification of e-waste, followed by robotics and smart vehicles.Originality/valueThe originality of the study is to propose a framework, which integrates the collection and classification of e-waste and smart technologies.
Direct and indirect effect of word-of-mouth with the moderation of ethnocentrism
Authors: Hyun Hyowon , Kim Dongyoup , Park Jungkun 
Published: January 2023

PurposeThe purpose of this study is to develop a conceptual model to examine the effect of word-of-mouth in the retailing of Chinese consumer electronics in the US. This study aims to show that word-of-mouth affects directly or indirectly consumer trust-loyalty link for Chinese consumer electronics.Design/methodology/approachA research framework was designed to test the direct and indirect relationships with structural equation modelling regarding how word-of-mouth affects consumer trust and loyalty for Chinese consumer electronics in the US consumers.FindingsThe results indicate that word-of-mouth increases consumer trust directly whereas decreases consumer trust through two types of consciousness (i.e. health and price consciousness), resulting in loyalty. The results also show that ethnocentrism moderates the effect of word-of-mouth. For those with low ethnocentrism, the effect of word-of-mouth on trust exists only in the direct route.Research limitations/implicationsThe result suggests that retail managers need to carefully consider the positive and negative influences of word-of-mouth to build consumer trust and loyalty when promoting Chinese consumer electronics. Further cross-cultural research should be explored to generalize the moderating influence of ethnocentrism on the relationship between word-of-mouth and trust-loyalty link.Originality/valueThis study contributes to a better and wider understanding of consumer loyalty regarding Chinese consumer electronics by investigating the effect of word-of-mouth and the differential mediating role of multidimensional consumer consciousness with ethnocentrism.
The dark side of digitalization and social media platform governance: a citizen engagement study
Authors: McCarthy Stephen , Rowan Wendy , Mahony Carolanne , Vergne Antoine 
Published: January 2023

PurposeSocial media platforms are a pervasive technology that continues to define the modern world. While social media has brought many benefits to society in terms of connection and content sharing, numerous concerns remain for the governance of social media platforms going forward, including (but not limited to) the spread of misinformation, hate speech and online surveillance. However, the voice of citizens and other non-experts is often missing from such conversations in information systems literature, which has led to an alleged gap between research and the everyday life of citizens.Design/methodology/approachThe authors address this gap by presenting findings from 16 h of online dialog with 25 citizens on social media platform governance. The online dialog was undertaken as part of a worldwide consultation project called “We, the internet”, which sought to provide citizens with a voice on a range of topics such as “Digitalization and Me,” “My Data, Your Data, Our Data” and “A Strong Digital Public Sphere.” Five phases of thematic analysis were undertaken by the authors to code the corpus of qualitative data.FindingsDrawing on the Theory of Communicative Action, the authors discuss three dialogical processes critical to citizen discourse: lifeworld reasoning, rationalization and moral action. The findings point toward citizens’ perspectives of current and future issues associated with social media platform governance, including concerns around the multiplicity of digital identities, consent for vulnerable groups and transparency in content moderation. The findings also reveal citizens’ rationalization of the dilemmas faced in addressing these issues going forward, including tensions such as digital accountability vs data privacy, protection vs inclusion and algorithmic censorship vs free speech.Originality/valueBased on outcomes from this dialogical process, moral actions in the form of policy recommendations are proposed by citizens and for citizens. The authors find that tackling these dark sides of digitalization is something too important to be left to “Big Tech” and equally requires an understanding of citizens’ perspectives to ensure an informed and positive imprint for change.
Strengths and weaknesses for the young farmers to abide in the Greek countryside: a triangulation approach
Authors: Pliakoura Alexandra , Beligiannis Grigorios N. , Mavrommati Athanasia , Kontogeorgos Achilleas 
Published: January 2023

PurposeThis study seeks to identify and highlight the factors that hinder or favor young farmers in the quest to abide in the agricultural profession and to draw policy directions and axes of action to address the problem.Design/methodology/approachThe study used a triangulation research approach with quantitative and qualitative methodologies. In total, 222 structured questionnaires and 9 personal interviews constituted the survey's data collection tools.FindingsThe results revealed a distinctive distribution of competencies. On the one hand, personal and entrepreneurial competencies make up the “strengths” of young farmers, and on the other hand, the lack of cooperative organizations and the lack of entrepreneurial education and training combined with a series of situational factors complete the puzzle of “weaknesses” the farmers face in the local daily becoming.Research limitations/implicationsThe findings of this study have academic and policy implications. Theoretically, this study contributes to the emerging literature that emphasizes the importance of farmers' competencies, collaboration, information and training in understanding the complex and different conditions that young farmers are called upon to manage.Originality/valueThe novelty of this study lies in the identification of both strengths and weaknesses that affect the abiding of young farmers in the agricultural profession.
Dynamically adapting to the new normal: unpacking SMEs’ adoption of social media during COVID-19 outbreaks
Authors: Hu Lala , Olivieri Mirko , Rialti Riccardo 
Published: January 2023

Purpose
This paper aims to investigate small and medium enterprises’ (SMEs) adoption of social media platforms and how they integrated them within their marketing strategies during the COVID-19 outbreaks. Dynamic capabilities – observed as the interplay between sensing, seizing and reconfiguration capabilities – represent the principal theoretical framework used in this research to explain challenges in social media adoption and their effects on these businesses.

Design/methodology/approach
This study adopts the grounded theory approach to analyze semistructured interviews with 19 key informants from Italian SMEs belonging to diversified industries.

Findings
The findings of this research are summarized in a holistic framework that explores three types of capabilities (i.e. sensing, seizing and reconfiguration capabilities) and the marketing outcomes of social media adoption among SMEs.

Originality/value
This study attempts to unpack the specific dynamic capabilities that allowed SMEs to be successful in social media adoption during COVID-19 outbreaks.
Economic policy uncertainty and the UK demand for money: evidence from the inter-war period
Authors: Choudhry Taufiq 
Published: January 2023

PurposeThis paper empirically investigates the effect of economic policy uncertainty (EPU) on the UK money demand stability during the inter-war period (1920–1938). Both a narrow definition (M0) and a broad definition (M3) of money are investigated.Design/methodology/approachThe empirical investigation is conducted by employing the autoregressive distributed lag (ARDL) bounds testing approach to cointegration.FindingsResults presented indicate a stable demand for both definitions of money only when EPU is included as one of the determinants of demand function. The EPU imposes a negative effect on the demand for both definitions of money. The causality test results further indicate long- and short-term causality from the determinants (including EPU) to both forms of money demand.Practical implicationsSignificant presence of the economic uncertainty weakens the effects of the monetary policy on the economy.Originality/valueThis is a historical economics paper. Given the turmoil and uncertainty associated with the inter-war period, an empirical investigation of UK money demand is an interesting exercise. This is the first such paper.