bluuebunny/crossref_metadata_2025_split huggingface dataset:
Digitalization of customer service in small and medium-sized enterprises: drivers for the development and improvement
Authors: Costa Ana Carolina Ferreira , Capelo Neto Fernando , Espuny Maximilian , Rocha Aglaé Baptista Torres da , Oliveira Otávio José de 
Published: September 2023

PurposeSmall and medium-sized enterprises (SMEs) are fundamental to the socioeconomic development of a country or region. They directly contribute to increasing employment generation and improving income distribution. Despite the importance of SMEs, there are still opportunities for developing works that support and guide SMEs to use digital technologies, especially to digitalize their customer service. Therefore, this work aims to propose drivers containing recommendations for developing and improving the digitalization of customer service in SMEs.Design/methodology/approachThis work uses a qualitative approach to systematize the main SMEs' characteristics and identify the boosting elements of the digitalization of customer service in the scientific literature. To this end, the authors conducted a content analysis of the most influential empirical and theoretical articles on the theme published from 2016 to 2021 in the Scopus database.FindingsThis work identified 38 boosting elements of the digitalization of customer service based on the scientific literature. These elements were grouped into six drivers for developing and improving the digitalization of customer service. The drivers contain recommendations that were adapted for SMEs according to their characteristics and based on the experience of the authors of this work.Originality/valueThis work contributes to promoting socioeconomic development, providing important solutions for managers and owners of SMEs to improve their customer service. The proposed drivers support and encourage the use of digital technologies for developing and improving customer service, overcoming the challenges of digitalization in these companies. Thus, SMEs will be able to increase the satisfaction of their customers and improve their competitiveness.
How trust incongruence affects continuance intention in Peer-to-Peer accommodation service: transaction and consumption risks as moderators
Authors: Guo Yanping , Xiong Bingqing , Sun Yongqiang , Lim Eric Tze Kuan , Tan Chee-Wee 
Published: September 2023

PurposePeer-to-Peer Accommodation Service (P2PAS) has emerged as a novel paradigm that enables consumers to book temporary accommodation through P2PAS platforms (online transaction), and then reside in hosts' rooms (offline consumption). Due to potential variance in performance and conflict of interest between hosts and platforms, consumers may differ in their trust perceptions of the two parties, which in turn affects consumers' continuous usage of P2PAS. To this end, the authors endeavor to unravel the effect of consumers' trust incongruence on continuance intention, and to further elucidate the moderating influence of transaction and consumption risks on this relationship. This paper aims to discuss the aforementioned objectives.Design/methodology/approachThis study collected data through an online survey of 408 P2PAS consumers. Polynomial modeling and response surface analysis were conducted to validate the hypothesized relationships.FindingsResponse surface analysis reveals that trust incongruence did not significantly affect consumers' continuance intention. However, continuance intention would be greater when TP was higher than TH compared with when TH was higher than TP. Furthermore, the analytical results suggest that trust incongruence exerts greater negative effect on continuance intention when transaction and consumption risks were high.Originality/valueFirst, the study marks a paradigm shift in conceptualizing the incongruence between TP and TH as a determinant of consumers' continuance intention toward P2PAS. Second, the authors derive a typology of risks that is contextualized to P2PAS. Finally, the authors establish transaction and consumption risks as boundary conditions influencing the effects of trust incongruence on consumers' continuance intention toward P2PAS.
Stakeholder expectations, inter-organizational coordination and procurement practices among humanitarian organizations
Authors: Mutebi Henry , Aryatwijuka Wilbroad , Rukundo Aloysious , Twongyirwe Ronald , Tumwebembeire Naster , Tugiramasiko Miriam 
Published: September 2023

PurposeThis paper aims to examine the interconnectedness between stakeholder expectations (SE), inter-organizational coordination (IOC) and procurement practices within humanitarian organizations (HOs) based in Uganda.Design/methodology/approachEmploying a quantitative cross-sectional design, data were gathered from 43 HOs and analyzed using SmartPLS 4.0.8.3. Variance-based structural equation models (VB-SEMs) were employed to examine both direct and indirect effects.FindingsThe findings show a significantly positive relationship between SE, IOC and procurement practices. Additionally, the mediating role of IOC in the relationship between SE and procurement practices is evident.Research limitations/implicationsWhile this study offers insights into procurement practices in HOs, the use of a quantitative approach might limit capturing dynamic changes over time. Future research could benefit from a nuanced approach involving interviews and longitudinal studies to uncover incremental changes.Practical implicationsDuring relief management, HOs need to understand their SE through information sharing and capacity building. This understanding can aid in selecting procurement practices that align with SE and ensure the delivery of relief.Originality/valueLeveraging stakeholder theory, this research contributes to the understanding of how SE and IOC influence the adoption of procurement practices in HOs during relief delivery.
The family-level of generational involvement: impact on the nexus between entrepreneurial orientation and business performance among small family businesses
Authors: Liew Mei Xuan , Loo Yoke Mei 
Published: September 2023

PurposeThe aim of this study was to obtain evidence of the practical significance of the generational involvement (GI) of top management teams (TMT) on the nexus between entrepreneurial orientation (EO) and business performance (BP) in small family businesses (SFBs).Design/methodology/approachThis study employed a questionnaire survey of 112 Malaysian SFBs. The data was analyzed using descriptive analysis, hierarchical multiple regression analysis and a two-way interaction model.FindingsThe results indicate that SFBs have a positive EO–BP nexus. However, the study found that TMT-GI has a negative effect on EO and reduces the positive nexus between EO and BP. Specifically, higher levels of GI were associated with lower levels of EO and weaker BP.Research limitations/implicationsThe study raises the necessity for SFBs to seek out a management mechanism and structure to balance the entrepreneurial boundary between the family-level and the business-level when there is increased GI. Additionally to the current, incorporating family TMT-related human ecology aspect of GI with the family business field could lead to a new research value stream.Practical implicationsThe results of this study will enable family business decision makers and TMT to better understand the importance of considering family factors in their management strategies.Originality/valueThis analysis highlights the spatial relation of family-level logic in dominating EO–BP nexus at intervals in SFBs, where family factor of TMT-GI will be a key moderator.
Does CSR affect investment efficiency? The moderating role of company reputation
Authors: Afrin Sharmina , Rahman Md. Mominur 
Published: September 2023

PurposeThe purpose of the paper is to investigate the association between corporate social responsibility (CSR) and investment efficiency (INE) in Bangladeshi pharmaceutical companies and to explore the moderating role of corporate reputation in this relationship.Design/methodology/approachThe paper employs a two-step method, with stage 1 involving the development of a theoretical model using the literature's strategic framework and stage 2 using structural equation modelling (SEM) to investigate the relationships between variables. The data set used in the analysis includes 296 responses from senior executives/managers and subordinates at Bangladeshi pharmaceutical firms.FindingsThe study finds that CSR activities that focus on customers, employees and the community significantly affect INE, as well as the extended stakeholders, and that company reputation moderates this relationship. The effect of CSR on INE differs between well-established companies and business firms with favourable reputations.Practical implicationsThe paper contributes to understanding the relationship between CSR and INE in a developing country context and highlights the importance of corporate reputation in this relationship. The findings suggest that companies can enhance their INE through CSR initiatives and that a positive reputation can strengthen this relationship further.Originality/valueThe study adds to the limited literature on CSR and INE in developing countries and provides new insights into the moderating role of corporate reputation in this relationship.
The moderating role of gamification toward intentions to use mobile payments applications in Bahrain: an integrated approach
Authors: Akhtar Mohammed Anam , Sarea Adel , Khan Imran , Khan Khurram Ajaz , Singh Madhvendra Pratap 
Published: September 2023

PurposeUsing an integrated theoretical model, this study aims to examine the moderating role of gamification in influencing intentions to use mobile payment applications in Bahrain.Design/methodology/approachThe current examination happens to be the first approximation in the context of Bahrain wherein an extended TPB-based model integrating variables from TAM and UTAUT2 is used along with gamification and situational influence to examine the intentions to use m-payment applications.FindingsThe findings revealed that among the variates of the TPB, AT and PB significantly affect the intentions (IN) to use m-payment applications in Bahrain, but SN fails to affect intentions, similarly SI also fails to affect intentions thereby proving that the pandemic fails to drive the intention of the population under study toward using m-payment applications. However, when the application offers gamification (GM) features, SI significantly affects intentions through GM, thus experience along with situation drives intentions and this becomes the major theoretical contribution of the study.Practical implicationsThis examination offers useful practical implications in the form of the findings revealing that GM affects intentions to use m-payment applications and that GM moderates the relationship between perceived risk (PR) and IN, as well as SI and IN, which can be used by the service providers to improve the user experience and achieve better acceptance of their application.Originality/valueThe novelty of the study lies in testing the integrated theoretical model in the context of a GCC nation, Bahrain.
Blended acquisition with temporally signatured/modulated and spatially dispersed source array: Concept and method
Authors: Ishiyama Tomohide 
Published: September 2023

AbstractWe introduce a blended‐acquisition method: temporally signatured and/or modulated and spatially dispersed source array. The former, signatured and dispersed source array has much less constraints in the encoding with operational flexibility, allowing non‐uniform sampling and non‐patterned shooting both in the space and time dimension. The latter, modulated and dispersed source array allows straightforward deblending by filtering and physically separating frequency channels in the frequency domain. We demonstrate our method by synthesizing the blended acquisition followed by deblended‐data‐reconstruction processing in order to discuss the virtues. The examples show that this method could make the blended‐acquisition encoding and operations indeed simple and robust; the same is true for the deblending processing.
Geochemical factors impacting nitrifying communities in sandy sediments
Authors: Wilson Stephanie J. , Song Bongkeun , Anderson Iris C. 
Published: September 2023

AbstractSandy sediment beaches covering 70% of non‐ice‐covered coastlines are important ecosystems for nutrient cycling along the land‐ocean continuum. Subterranean estuaries (STEs), where groundwater and seawater meet, are hotspots for biogeochemical cycling within sandy beaches. The STE microbial community facilitates biogeochemical reactions, determining the fate of nutrients, including nitrogen (N), supplied by groundwater. Nitrification influences the fate of N, oxidising reduced dissolved inorganic nitrogen (DIN), making it available for N removal. We used metabarcoding of 16S rRNA genes and quantitative PCR (qPCR) of ammonia monooxygenase (amoA) genes to characterise spatial and temporal variation in STE microbial community structure and nitrifying organisms. We examined nitrifier diversity, distribution and abundance to determine how geochemical measurements influenced their distribution in STEs. Sediment microbial communities varied with depth (p‐value = 0.001) and followed geochemical gradients in dissolved oxygen (DO), salinity, pH, dissolved inorganic carbon and DIN. Genetic potential for nitrification in the STE was evidenced by qPCR quantification of amoA genes. Ammonia oxidiser abundance was best explained by DIN, DO and pH. Our results suggest that geochemical gradients are tightly linked to STE community composition and nitrifier abundance, which are important to determine the fate and transport of groundwater‐derived nutrients to coastal waters.
Use of and barriers to adopting standardized social risk screening tools in federally qualified health centers during the first year of the COVID‐19 pandemic
Authors: Giron Nicole C. , Cole Megan B. , Nguyen Kevin H. 
Published: September 2023

AbstractObjectiveTo describe the national rate of social risk factor screening adoption among federally qualified health centers (FQHCs), examine organizational factors associated with social risk screening adoption, and identify barriers to utilizing a standardized screening tool in 2020.Data Source2020 Uniform Data System, a 100% sample of all US FQHCs (N = 1375).Study DesignWe used multivariable linear probability models to assess the association between social risk screening adoption and key FQHC characteristics. We used descriptive statistics to describe variations in screening tool types and barriers to utilizing standardized tools. We thematically categorized open‐ended responses about tools and barriers.Data CollectionNone.Principal FindingsIn 2020, 68.9% of FQHCs screened patients for any social risk factors. Characteristics associated with a greater likelihood of screening adoption included having high proportions of patients best served in a language other than English (18.8 percentage point [PP] increase, 95% CI: 6.0, 31.6) and being larger in size (10.3 PP increase, 95% CI: 0.7, 20.0). Having higher proportions of uninsured patients (14.2 PP decrease, 95% CI: −25.5, −0.3) and participating in Medicaid‐managed care contracts (7.3 PP decrease, 95% CI: −14.2, −0.3) were associated with lower screening likelihood. Among screening FQHCs, the Protocol for Responding to and Assessing Patients' Assets, Risks, and Experiences (PRAPARE) was the most common tool (47.1%). Among non‐screening FQHCs, common barriers to using a standardized tool included lack of staff training to discuss social issues (25.2%), inability to include screening in patient intake (21.7%), and lack of funding for addressing social needs (19.2%).ConclusionsThough most FQHCs screened for social risk factors in 2020, various barriers have prevented nearly 1 in 3 FQHCs from adopting a screening tool. Policies that provide FQHCs with resources to support training and workflow changes may increase screening uptake and facilitate engagement with other sectors.
Target Setting in Hierarchies: The Role of Middle Managers
Authors: BOUWENS JAN , HOFMANN CHRISTIAN , SCHWAIGER NINA 
Published: September 2023

ABSTRACTWe explore how a supervisor's hierarchical rank affects the extent to which employees’ targets reflect their past performance. Literature documents that supervisors do not fully ratchet targets for past performance, arguably because the commitment not to penalize successful employees with more difficult targets alleviates the severity of the ratchet effect. We argue that commitment is less credible in organizational hierarchies where a middle manager sets employees’ targets. Using data from an organization comprised of three hierarchical layers, we consistently find that a middle manager's exposure to performance pressure is positively associated with the ratcheting of the employees’ targets. Moreover, we show that management at headquarters reduces a middle manager's performance pressure when most of her employees missed their targets in the previous period. Overall, the results imply that the hierarchical rank is an important determinant of the credibility of a supervisor's commitment to deemphasize past performance in target setting.
Review of the Macrophya regia group (Hymenoptera: Tenthredinidae) from China with the descriptions of two new species
Authors: Li Ze‐Jian , Liu Meng‐Meng , Wei Mei‐Cai , Zhu Chao‐Dong 
Published: September 2023

AbstractThe Macrophya regia group is reviewed and five species are recognized from China, among them two new species, M. acutiserrula Li, Liu & Wei sp. nov. and M. frontalis Li, Liu & Zhu sp. nov., and three known species, M. regia Forsius , M. maculoclypeatina Wei et al. 2003, and M. xiaoi Wei et al. 2003. A key to the Chinese species of the Macrophya regia group are provided.
Fine Structure of Cardiac Sarcomeres in the Black Widow Spider Latrodectus mactans
Authors: Kim Hoon , Moon Myung‐Jin 
Published: September 2023

AbstractFine structural characteristics of the cardiac muscle and its sarcomere organization in the black widow spider, Latrodectus mactans were examined using transmission electron microscopy. The arrangement of cardiac muscle fibers was quite similar to that of skeletal muscle fibers, but they branched off at the ends and formed multiple connections with adjacent cells. Each cell contained multiple myofibrils and an extensive dyadic sarcotubular system consisting of sarcoplasmic reticulum and T‐tubules. Thin and thick myofilaments were highly organized in regular repetitive arrays and formed contractile sarcomeres. Each repeating band unit of the sarcomere had three apparent striations, but the H‐zone and M‐lines were not prominent. Myofilaments were arranged into distinct sarcomeres defined by adjacent Z‐lines with relatively short lengths of 2.0 μm to 3.3 μm. Cross sections of the A‐band showed hexagon‐like arrangement of thick filaments, but the orbit of thin filaments around each thick filament was different from that seen in other vertebrates. Although each thick filament was surrounded by 12 thin filaments, the filament ratio of thin and thick myofilaments varied from 3:1 to 5:1 because thin filaments were shared by adjacent thick filaments.
Household vaping bans and youth e‐cigarette use
Authors: Staff Jeremy , Mongilio Jessica M. , Maggs Jennifer L. , Vuolo Mike , Kelly Brian C. 
Published: September 2023

AbstractAimsThe aims of this study were to measure whether household bans on vaping were associated with lower odds of youth past‐month vaping when compared with (1) otherwise similar youth whose households did not have a vaping ban (using coarsened exact matching); and (2) themselves in waves when their household did not have a ban (using hybrid panel models). We used the same analytical strategies to examine cross‐sectional associations between household smoking bans and adolescents’ past‐month cigarette smoking.DesignThis was a longitudinal study using data from a nationally representative sample of youth (age 12–17 years) in the Population Assessment of Tobacco and Health Study.SettingUnited States of America.ParticipantsA total of 16 214 adolescents followed over 48 103 total observations (approximately three waves).MeasurementsMeasurements comprised youth past‐month e‐cigarette and cigarette use and parent‐reported household bans on vaping and smoking. Potential confounders were prior adolescent smoking, vaping, and other nicotine product use; parent current smoking, vaping, and other nicotine use; adolescent peer e‐cigarette/cigarette use; parental monitoring; and demographic characteristics.FindingsBefore matching, smoking bans were associated with 46% lower odds of youth smoking [odds ratio (OR) = 0.54; 95% confidence interval (CI) = 0.41–0.70] and vaping bans with 37% lower odds of youth e‐cigarette use (OR = 0.63; 95% CI = 0.50–0.80). However, households with and without bans differed significantly on all confounders before matching. After matching, household vaping bans were associated with 56% lower odds of youth vaping (OR = 0.44; 95% CI = 0.33–0.58). Results from hybrid panel models also revealed 37% lower odds of vaping in waves when youth lived in a vape‐free household compared to waves when they did not (OR = 0.63; 95% CI = 0.50–0.78). Associations between smoking bans and youth smoking were not statistically significant after matching or when using hybrid panel models.ConclusionsHousehold vaping bans appear to be associated with lower odds of past‐month vaping among US adolescents, compared with similar youth whose households did not have a ban and to themselves in waves when their households did not have a ban.
Identifying patients with opioid use disorder using International Classification of Diseases (ICD) codes: Challenges and opportunities
Authors: Osterhage Katie P. , Hser Yih‐Ing , Mooney Larissa J. , Sherman Seth , Saxon Andrew J. , Ledgerwood Maja , Holtzer Caleb C. , Gehring Margaret A. , Clingan Sarah E. , Curtis Megan E. , Baldwin Laura‐Mae 
Published: September 2023

AbstractBackground and AimsInternational Classification of Diseases (ICD) diagnosis codes are often used in research to identify patients with opioid use disorder (OUD), but their accuracy for this purpose is not fully evaluated. This study describes application of ICD‐10 diagnosis codes for opioid use, dependence and abuse from an electronic health record (EHR) data extraction using data from the clinics' OUD patient registries and clinician/staff EHR entries.DesignCross‐sectional observational study.SettingFour rural primary care clinics in Washington and Idaho, USA.Participants307 patients.MeasurementsThis study used three data sources from each clinic: (1) a limited dataset extracted from the EHR, (2) a clinic‐based registry of patients with OUD and (3) the clinician/staff interface of the EHR (e.g. progress notes, problem list). Data source one included records with six commonly applied ICD‐10 codes for opioid use, dependence and abuse: F11.10 (opioid abuse, uncomplicated), F11.20 (opioid dependence, uncomplicated), F11.21 (opioid dependence, in remission), F11.23 (opioid dependence with withdrawal), F11.90 (opioid use, unspecified, uncomplicated) and F11.99 (opioid use, unspecified with unspecified opioid‐induced disorder). Care coordinators used data sources two and three to categorize each patient identified in data source one: (1) confirmed OUD diagnosis, (2) may have OUD but no confirmed OUD diagnosis, (3) chronic pain with no evidence of OUD and (4) no evidence for OUD or chronic pain.FindingsF11.10, F11.21 and F11.99 were applied most frequently to patients who had clinical diagnoses of OUD (64%, 89% and 79%, respectively). F11.20, F11.23 and F11.90 were applied to patients who had a diagnostic mix of OUD and chronic pain without OUD. The four clinics applied codes inconsistently.ConclusionsLack of uniform application of ICD diagnosis codes make it challenging to use diagnosis code data from EHR to identify a research population of persons with opioid use disorder.