Information Seeking Behaviour of Four Generation at IPDN Library
Authors: Sardi Auliya Noviyani 
Published: December 2022

Background: The availability of baby boomers, X, millennials, and Gen Z in an organization has become a matter of concern due to the generation gap between these people. This phenomenon can be seen in the Library Unit of IPDN (Institute Government of Home Affairs) as an information provider for students and Academic Community. Purpose: Therefore, this research aimed to describe the information seeking behavior of four generations in IGHA using the Ellis model. Method: It was conducted using a descriptive quantitative method. The population was from the IPDN academic community, totaling 1,776 people, while the sample consisted of 198. Primary and secondary data were obtained from questionnaires and literature, with the instrument developed based on Information Seeking Behavior Model by Ellis. Results: The results showed that all respondents were in an average index (%) of 75% -100%, but those from Gen Z had the highest index (%) for each indicator, namely starting (89%), chaining (90%), browsing (86%), differentiating (90%), monitoring (89%), and extracting (90%). The behavior was in the frequent category and comprised 136, 148, 130, 122, 138, and 142 people in the starting, chaining, browsing, differentiating, monitoring, and extracting groups, respectively. Conclusion: There were differences in information seeking behavior between these four generations. Gen Z is a phydigital and seek unlimited information. Generations X and Y are of working age, with little time to search for information according to the Ellis model. Meanwhile, baby boomers can keep up with technological and information developments.

Keywords: Information Seeking Behavior, GAP Generation, Library Services

Abstrak

Latar Belakang/Permasalahan: Kesenjangan generasi bukanlah masalah baru, namun belakangan ini menjadi hal yang diperhatikan karena saat ini terdapat empat generasi dalam satu organisasi yaitu baby boomers, gen X, milenial dan Gen Z. Fenomena ini dapat terlihat di IPDN, termasuk Unit Perpustakaan sebagai penyedia informasi bagi Praja dan Civitas Akademika. Perpustakaan harus bisa melayani seorang profesor hingga mahasiswa baru yang mungkin memiliki perilaku pencarian informasi yang berbeda. Perbedaan perilaku pencarian informasi dapat dijadikan pertimbangan dalam mengembangkan layanan Perpustakaan. Tujuan: Tujuan penelitian ini untuk mendeskripsikan perilaku pencarian informasi empat generasi di IPDN dengan model Ellis. Metode: Penelitian ini menggunakan metode deskriptif dengan pendekatan kuantitatif. Populasi berasal dari civitas akademika IPDN yang berjumlah 1.776 orang, sedangkan sampel terdiri dari 198 orang. Data primer berasal dari kuesioner penelitian dan sumber sekunder barasal dari literatur. Instrumen dikembangkan berdasar Model Perilaku Penulusuran Informasi dari Ellis. Kuesioner dibuat dengan cara mereplikasi penelitian sebelumnya. Hasil: Hasil penelitian menunjukan seluruh responden berada dalam rata-rata indeks (%) antara 75%-100%. Responden yang berasal dari Gen Z memiliki nilai indeks (%) tertinggi di setiap indikator yaitu starting (89%), chaining (90%), browsing (86%), differentiating (90%), monitoring (89%) dan extracting (90%). Ketegorisasi responden dalam melaksanakan aktivitas penelusuran informasi berada dalam ketegori sering yaitu starting (136 orang), chaining (148 orang), browsing (130 orang), differentiating (122 orang), monitoring (138 orang) dan extracting (142 orang). Kesimpulan: Responden dari empat generasi di IPDN telah melaksanakan tahapan perilaku pencarian informasi dengan model Ellis. Indeks terbesar pada setiap indikator diperoleh Gen Z. Hal ini diduga karena Gen Z merupakan generasi phydigital sehingga pencarian informasinya pun tidak terbatas.

Kata kunci: Perilaku Pencarian Informasi, GAP Generasi, Layanan Perpustakaan