bluuebunny/crossref_metadata_2025_split huggingface dataset:
Customer involvement in technological development of smart products: empirical evidence from a coffee-machine producer
Authors: Sabatini Andrea , Pascucci Federica , Gregori Gian Luca 
Published: February 2023

Purpose
This paper aims to explore how customer involvement unfolds in the development of a smart product. Smart product development poses new challenges to firms. In particular, the buyers’ and users’ involvement has shown novel dynamics in smart product development. These peculiarities are linked with the specific characteristics of the digital technology embedded into the smart products. This study’s rationale is to analyse the frictions arising from potential divergent objectives between the focal firm and its customers when digital technologies are embedded in traditional products.

Design/methodology/approach
This study adopted an explorative and qualitative approach to investigate new emerging dynamics of customer involvement during technological development. A coffee machine producer is selected as a case study to uncover new insights and a novel perspective on the phenomenon of customer involvement in smart product development. Data analysis followed an abductive approach that allowed to identify the dimensions of friction emerging during the technological development process.

Findings
The case study analysis depicts that smart product development presents novel customer involvement dynamics. In particular, this study abductively identifies dimensions of friction emerging between the focal firm and buyers/users. Friction arises in the technological interface between the actors involved. These dimensions of friction address the complexities of developing technology in terms of smart products with customer involvement. This study suggests that embedding of technology into an existing product might change how customers are involved.

Originality/value
Even though customer involvement in product innovation has been extensively studied in management literature, this paper focused on a new type of innovation, smart products. To the best of the authors’ knowledge, no previous studies have yet empirically explored customers’ involvement while embedding digital technologies into existing products to create smart products. In particular, this study sheds light on the dimensions of friction emerging between the focal firm and the actors of the business network. This study unfolds novel contributions to the Industrial Marketing and Purchasing literature on technological development.
Alert but somewhat unaligned: public sector organisations' social media listening strategies during the COVID-19 pandemic
Authors: Erkkilä Taina , Luoma-aho Vilma 
Published: February 2023

PurposeDuring the COVID-19 pandemic, public sector organisations produced thousands of social media messages weekly answering citizens questions and informing the public on safety related matters. The purpose of this study was to investigate how the pandemic shaped social media listening in Finland's public sector organisations and how these organisations aligned their listening and strategic communication to address emerging questions, news (real and fake) and rumours during the pandemic.Design/methodology/approachBuilding on a theoretical background from strategic communication, organisational listening, digital marketing and public sector communication, qualitative interview data included communicators (N = 14) from all central Finnish public sector organisations in charge of COVID-19 communication. Findings were themed and analysed qualitatively to understand the level of alignment of strategic communication on social media.FindingsThe findings revealed that the pandemic had strained public sector organisations' communication capabilities, forcing them to align their processes and resources reactively to enable useful content and limit false/misleading content. The results confirmed that organisational listening remained somewhat unaligned. A dual role of public sector communication as speakers but increasingly as listeners was highlighted.Originality/valueThe study’s findings point to organisational listening on social media being a central requisite for public sector organisations overcoming a crisis.
Knowledge assets, innovation ambidexterity and firm performance in knowledge-intensive companies
Authors: Asiaei Kaveh , Bontis Nick , Askari Mohammad Reza , Yaghoubi Mehdi , Barani Omid 
Published: February 2023

Purpose
This study aims to build upon resource orchestration theory to theorize and empirically test a model that demonstrates how knowledge assets and innovation ambidexterity trigger a synergy in favor of firm performance.

Design/methodology/approach
Drawing on a survey of 158 Iranian knowledge-intensive companies, this study uses the partial least squares based on structural equation modeling to test the research hypotheses.

Findings
The results show that two elements of knowledge assets, namely, structural and relational capital, indirectly affect firm performance through the full mediation of innovation ambidexterity. The findings indicate that human capital has no relationship with both innovation ambidexterity and firm performance.

Practical implications
This study offers fresh insights into the issue of how organizations can create value from an effective orchestration of various strategic resources and capabilities, including knowledge assets and innovation ambidexterity.

Originality/value
This study applies resource orchestration theory to concurrently the areas of knowledge resources and organizational ambidexterity to show how innovation ambidexterity plays a role in translating three various knowledge assets into performance.
The influence of the two-tier network of a regional innovation system on knowledge emergence
Authors: Su Yi , Yan Yuehan 
Published: February 2023

Purpose
This paper aims to focus on the characteristics of a two-tier network featuring internal subject cooperation and external embedded cooperation in the context of regional innovation systems (RISs) and explore the influence of network characteristics on knowledge emergence.

Design/methodology/approach
Using social network analysis, a two-tier internal and external cooperation network of a RIS is constructed. A negative binomial regression method is used to explore the effects of the characteristics of these two-tier internal and external networks on knowledge emergence, the moderating effect of the cooperation knowledge base in this context is investigated and grouping and quantile regressions are used to conduct heterogeneity analysis.

Findings
The scale of the internal cooperation network has a positive effect on knowledge emergence, and the betweenness centralization of the internal cooperation network has an inverted U-shaped effect on knowledge emergence. The scale and structural holes of the external embedded network have an inverted U-shaped effect on knowledge emergence. Furthermore, the internal cooperation knowledge base weakens the influence of the external embedded network on knowledge emergence.

Practical implications
This research may enlighten policymakers with respect to improving the scale and structure of the RIS cooperation network and matching the embedded network based on the internal cooperation knowledge base to promote knowledge emergence.

Originality/value
This research contributes to the study of knowledge emergence by exploring the influence of a two-tier network structure and scale characteristics on knowledge emergence in RISs. This paper also extends the framework of relevant research by integrating the internal cooperation knowledge base into the analysis of externally embedded cooperation and knowledge emergence.
The next frontier of the Internet of Behaviors: data-driven nudging in smart tourism
Authors: Kwok Andrei O. J. 
Published: February 2023

PurposeThis conceptual study examines the implications of the Internet of Behaviors (IoB) for tourism stakeholders in a hyper-connected and data-driven world.Design/methodology/approachBased on nudge theory, a literature review and empirical evidence from multidisciplinary research, this study explores the implications of the IoB for smart tourism.FindingsThis study reviews the literature, presents a conceptual framework and proposes a research agenda with areas for future research.Originality/valueThe research on the IoB is nascent. Therefore, it is critical to understand how data-driven nudging influences tourist behavior.
The bright and dark side of smart working in the public sector: employees' experiences before and during COVID-19
Authors: Todisco Lucio , Tomo Andrea , Canonico Paolo , Mangia Gianluigi 
Published: February 2023

PurposeThe paper aims to understand how the spread of coronavirus disease 2019 (COVID-19) influenced public employees' perception of smart working and how this approach was used during the pandemic. The authors asked about smart working's positive and negative aspects and how these changed during the pandemic.Design/methodology/approachThe authors explored the strengths and weaknesses of smart working before and after COVID-19. The authors interviewed 27 Italian public employees who had experienced smart working before the pandemic. The questions and discussion aimed to broadly explore the strengths and weaknesses of smart working and smart working's impact on working performance, work relationships and work–life balance (WLB).FindingsSmart working had a widespread and positive impact on organizational flexibility. Smart working improved the response and resilience of Italian public organizations to the pandemic. However, some critical factors emerged, such as the right to disconnect and the impact on WLB.Research limitations/implicationsThe authors suggest that the pandemic exposed the need for public administrations to consolidate work flexibility practices, such as smart working, by paying more attention to the impact of these practices on the whole organization and human resources management (HRM) policies and practices.Originality/valueThis study makes an important contribution to the literature on the public sector by discussing the positive and negative aspects of smart working. The study also provides managerial and policy implications of the use of smart working in public administrations.
Value activation to increase consumers' intention to purchase green apartments
Authors: Nguyen Hung Vu , Do Long Thanh , Hoang Cuong Van , Nguyen Phuong Thi Tung 
Published: February 2023

PurposeThis study examines the motivational forces of self-transcendence and self-enhancement values in consumers' green apartment purchase intention since the values have been seen as the key determinants of environmental beliefs and concerns that motivate pro-environmental behaviour adoption amongst consumers regardless of external barriers. Additionally, this study identifies the role of environmental content in strengthening the effects of self-transcendence value.Design/methodology/approachSurvey data were collected from 234 residents of three high-rise apartment buildings in Hanoi, Vietnam. Measure reliability and validity were tested by confirmatory factor analysis (CFA) before hierarchical ordinal least squares regression (OLS) was conducted to test the hypotheses.FindingsThe research results reveal a significant positive relationship between self-transcendence value and consumers' green apartment purchase intention. However, environmental problem-related content exposure was found to weaken the effect of self-transcendence value on the purchase intention whilst the effect was reported to be strengthened by pro-environmental action-related content exposure.Originality/valueTheoretically, this study emphasizes the importance of interaction effects between external factors and personal values in explaining consumer's decisions and behaviours. Practically, the research results provide valuable insights for marketers and developers into fostering the adoption of green building apartments amongst consumers.
Back to the future: post-pandemic work and management
Authors: Rowley Chris 
Published: February 2023

PurposeAs the world emerges from the COVID-19 global pandemic and medical emergency, the author looks at the impacts on the world of work and its management and also tries to set them in some context. This study aims to discuss the aforementioned idea.Design/methodology/approachThe author uses some of the latest global and comparative media and survey research as well as some theories to explore the topic of post-pandemic work and management.FindingsWork – and its management – is impacted on by crisis, such as the pandemic, for twin inter-locking reasons. First, it engenders uncertainty, which comes in different degrees and levels and variability in people's comfortableness with it. Second, the commensurate jolt of a crisis can block existing models and force common experimentation, even in areas previously resisted, such as more flexible working patterns. There are a variety of short and longer term reasons for both changes to work and management and also responses and commitment to them by management and organisations.Originality/valueThe author details the impact of both the COVID-19 pandemic and wider contextual changes on the world of work. The author notes a set of reasons, both practical and theoretical, as to why flexible or hybrid working, while sometimes seen as a problem, can work. The author shows that rather than a simple “either-or” dichotomy in choice and support for post-pandemic work arrangements, there is a range of options.
Critical review of urban community resilience indicators
Authors: Osei-Kyei Robert , Tam Vivian , Komac Ursa , Ampratwum Godslove 
Published: February 2023

PurposeUrban communities can be faced with many destructive events that can disrupt the daily functioning of activities and livelihood of people living in the communities. In this regard, during the last couple of years, many governments have put a lot of efforts into building resilient urban communities. Essentially, a resilient urban community has the capacity to anticipate future disasters, prepare for and recover timely from adverse effects of disasters and unexpected circumstances. Considering this, it is therefore important for the need to continuously review the existing urban community resilience indicators, in order to identify emerging ones to enable comprehensive evaluation of urban communities in the future against unexpected events. This study therefore aims to conduct a systematic review to develop and critically analyse the emerging and leading urban community resilience indicators.Design/methodology/approachFollowing the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRSIMA) protocol, 53 journal articles were selected using Scopus. The selected papers were subjected to thorough content analysis.FindingsFrom the review, 45 urban community resilience indicators were identified. These indicators were grouped into eight broad categories namely, Socio-demographic, Economic, Institutional Resilience, Infrastructure and Housing Resilience, Collaboration, Community Capital, Risk Data Accumulation and Geographical and Spatial characteristics of community. Further, the results indicated that the U.S had the highest number of publications, followed by Australia, China, New Zealand and Taiwan. In fact, very few studies emanated from developing economies.Originality/valueThe outputs of this study will inform policymakers, practitioners and researchers on the new and emerging indicators that should be considered when evaluating the resilience level of urban communities. The findings will also serve as a theoretical foundation for further detailed empirical investigation.
Information rigidities in USDA crop production forecasts
Authors: Goyal Raghav , Adjemian Michael K. 
Published: February 2023

AbstractUSDA invests significant public resources into developing its crop projection reports. These publications inform decisions across the supply chain. Several previous studies find that revisions to the department's production and yield forecasts for major agricultural commodities are positively correlated and conclude that they deviate from what would be observed under rational expectations, possibly due to smoothing on the part of forecasters. Yet correlated revisions may also be explained by information rigidities that cause forecasts to be infrequently or only partially updated. We apply a recently developed test to these USDA revisions for corn, soybeans, and wheat, and find no significant evidence that the forecasts are smoothed strategically. Rather, we show that information rigidities are the more likely culprit, due to production and yield information that is either too costly to obtain or too noisy. Our results demonstrate that data challenges are the main source of inefficiency in USDA projections, and that the department can improve the efficiency of its forecasts by making investments that improve its access to crop data, perhaps through crop‐monitoring satellite and remote sensing technology.
The impact of semen parameters on ICSI and pregnancy outcomes in egg recipient cycles with PGT‐A
Authors: Grammatis Alexandros L. , Pappas Athanasios , Kokkali Georgia , Pantos Kostas , Vlahos Nikos 
Published: February 2023

AbstractBackgroundThe egg donation model offers an opportunity to isolate the male factor and evaluate its impact on IVF–intracytoplasmic sperm injection and pregnancy outcomes.ObjectiveTo study the effect of non‐obstructive azoospermia on intracytoplasmic sperm injection and pregnancy outcomes compared with severe oligozoospermia and mild‐to‐moderate oligozoospermia in egg recipient cycles.Materials and methodsThis is a retrospective longitudinal cohort study, including 1594 patients who underwent intracytoplasmic sperm injection in egg recipient cycles with preimplantation genetic testing for aneuploidies. The cohort was divided into three groups: couples with non‐obstructive azoospermia accounting for 479 patients (30%); couples with severe oligozoospermia (sperm number <5 × 106/mL), accounting for 442 patients (27.8%); couples with mild‐to‐moderate oligozoospermia, with sperm number >5 × 106and <15 × 106/mL, accounting for 673 patients (42.2%).ResultsThe fertilisation rate was significantly reduced in the non‐obstructive azoospermia group as compared with the severe oligozoospermia and the mild‐to‐moderate oligozoospermia group: 30.3% versus 63% and 77.3% (p < 0.05). Logistic regression analysis adjusted for confounders highlighted non‐obstructive azoospermia as a negative predictor of obtaining a euploid blastocyst both per injected oocyte and per obtained blastocyst. The miscarriage rate in the non‐obstructive azoospermia group was 11.8%; higher than the severe oligozoospermia and mild‐to‐moderate oligozoospermia groups (7% and 2.7%) (p < 0.05). The live birth rate per embryo transfer (ET) was significantly lower in the non‐obstructive azoospermia group compared with the severe oligozoospermia and the mild‐to‐moderate oligozoospermia group (20.4% vs. 30.3% and 35.4%, p < 0.05). The risk of preterm labour was significantly higher in the non‐obstructive azoospermia group, compared with the severe oligozoospermia and mild‐to‐moderate oligozoospermia group (55.1% vs. 46.8% and 16.1%, p < 0.001), and this difference was observed in both singleton and twin pregnancies.Discussion and conclusionIn our retrospective comparative study, non‐obstructive azoospermia significantly affects early embryonic potential and live birth rates per cycle and per embryo transfer. It is also associated with higher risk of preterm birth. Future prospective multi‐centre studies are needed to highlight the effect of sperm quality on ART and pregnancy outcomes.
The relationship between adverse childhood experiences, health and life satisfaction in adults with care experience: The mediating role of attachment
Authors: Howard Amanda Hiles , Gwenzi Getrude Dadirai , Taylor Trent , Wilke Nicole Gilbertson 
Published: February 2023

AbstractAdverse childhood experiences (ACEs) are associated with a plethora of negative outcomes. Research has also found that adults who were separated from parental care and lived in alternative care settings during childhood have high levels of ACEs and are more likely to have poor outcomes. A growing body of research has supported the importance of attachment as a mechanism underlying the relationship between ACEs and adult wellbeing. However, little work has examined the role that attachment may play in the outcomes of adults who resided in residential and foster care during childhood. The current study examined the role of attachment avoidance and anxiety in the associations between ACEs and mental health, physical health, and life satisfaction in a sample of 529 adults with alternative care experience from 11 nations. Attachment avoidance partially mediated the relationship between ACEs and life satisfaction, mental health, and physical health. Attachment anxiety partially mediated the relationship between ACEs and life satisfaction and mental health, but not physical health. Taken together, the present study suggests that both attachment anxiety and avoidance play important, but unique, roles in understanding the relationship between ACEs and health and wellbeing for adults with care experience. Implications and limitations are discussed.
Story‐building and narrative in social workers' case‐talk: A model of social work sensemaking
Authors: Gregory Mark 
Published: February 2023

AbstractDespite the importance of decision‐making in child and family social work, how social workers make sense of information in undertaking assessments and making decisions has received limited attention. Drawing on an ethnographic study of four child and family social work teams across two English local authorities, this article demonstrates how social workers make sense of the lives of children and families through a story‐building process. Data comprise interviews with social workers and supervisors (n = 22), recordings of one‐to‐one supervision (n = 17) and observations of everyday case‐talk (n = 21). A model of social work sensemaking is offered, consisting of three stages: (1) initial formulations, (2) developing the narrative and (3) adopted account. Across these stages, social workers engage in different forms of sensemaking activity, such as case framing, testing and weighing information, and generating hypotheses. Collegial and supervisory case‐talk provide opportunities for social workers to scrutinize their developing narratives; however, some forms of case‐talk can limit or shortcut sensemaking. This model has applications for practitioners and organizations as a tool to promote reflection on how social workers make sense of their cases. Further recommendations include social workers having access to formal and informal reflective spaces where sensemaking case‐talk can take place.