bluuebunny/crossref_metadata_2025_split huggingface dataset:
Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy
Authors: Bonfanti Angelo , Rossato Chiara , Vigolo Vania , Vargas-Sánchez Alfonso 
Published: February 2023

PurposeSince the outbreak of the Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering and delivery services (OFODSs). This study aims to identify service quality expectations about OFODSs, to examine their content and to suggest management strategies to meet these expectations.Design/methodology/approachAdopting a qualitative method, four focus groups were conducted amongst Italian users of OFODSs.FindingsThe results reveal three dimensions of expectations, each comprising two categories that can be set along a continuum: (1) basicness of expectations (ranging from implicit to explicit), (2) accuracy of expectations (ranging from fuzzy to precise) and (3) attainability of expectations (ranging from realistic to unrealistic). Content may refer to technical, social, economic, legal and technological aspects. To meet customer expectations, the following strategies are suggested: customer reassurance, flexibility, continuous improvement, customer education, adaptation to customers' requirements and monitoring of exceptions.Practical implicationsThis study provides specific activities in which restaurants and catering businesses could invest to enact the management strategies that emerged from the analysis.Originality/valueThis paper proposes a new classification of expectations and framework for improving OFODS quality by managing customer expectations.
To be or not to be confident in medicine: that's the question! An explorative study on consumer information inferences toward food supplements consumption
Authors: Manuti Amelia , Martiradonna Viviana , Panniello Umberto , Gorgoglione Michele 
Published: February 2023

PurposeThis study investigated how consumers' confidence in medicine and health information seeking and usage could be related to purchase intentions and satisfaction.Design/methodology/approachA panel of 18 food supplements consumers were interviewed using soft laddering. Qualitative data were coded and used to develop a structured survey. Participants (N = 363) were recruited on a voluntary basis among the customers of an Italian company in this sector. Hypotheses were tested by linear regressions and generalized models.FindingsResults showed that consumers' confidence in medicine interacted with health information seeking and usage influencing both purchase intention and satisfaction. Consumers with high confidence behave differently from those with low confidence.Research limitations/implicationsThe authors used a sample based on one company's customer base.Practical implicationsCompanies should segment their customers based on their level of confidence in medicine and adopt different marketing strategies for different segments.Social implicationsA broader knowledge of consumers' attitudes towards food supplements and medicines can improve the public policies aimed at increasing quality of life.Originality/valueFrom a theoretical viewpoint, findings suggest to consider consumers' confidence in medicine along with other subjective and contextual variables in socio-cognitive models aimed at explaining food supplements' consumer behavior. From a marketing viewpoint, results suggest to consider confidence in medicine as a precious variable in segmentation strategies. While some communication strategies are valid for all customers (i.e. using experts as advisors, using scientific contents in ads), others (i.e. relying on the advice of trustworthy people, explaining the consequences of consumption) were proved to have different impact on consumers depending on their degree of confidence in medicine.
Organisational elements controlling labour efficiency in building construction operations – a construction supervisors' perspective
Authors: Manoharan Kesavan , Dissanayake Pujitha , Pathirana Chintha , Deegahawature Dharsana , Silva Renuka 
Published: February 2023

PurposeLabour efficiency is the key component for the long-term sustainability of construction firms. Recent studies show that modernising organisational/managerial processes is necessary to raise labour efficiency in many emerging nations. Construction supervision is a crucial element in organisational/managerial practices, which provide blood circulation to the project operations by directing labour. Accordingly, this study aims to quantify the impacts of crucial organisational/managerial elements on the efficiency of labour in building construction projects based on the viewpoint of construction supervisors.FindingsA total of 28 factors were determined as critical, where lack of labour motivation, poor labour training facilities, poor performance evaluation practices, no labour rewarding mechanism and poor communication/cooperation between parties were judged to be the top five key issues in the list. The validity and reliability of the study findings were ensured through statistical tests and the experts' discussion outcomes. In view of the evolving challenges facing the industry, the results indicate that the organisational policies of construction enterprises in place addressing financial procedures, communication strategies, resource management and performance management practices must be enhanced.Research limitations/implicationsThe study findings will make a substantial contribution to reducing the disparity between organisation/management policies and labour practices towards changing how the sector operates to increase labour efficiency in construction projects.Originality/valueThis study contributes to addressing the knowledge gap in the industry associated with the organisational protocols, especially to understand/predict how such elements are significant, how much they influence the efficiency of construction practices and what steps can be made to limit their effects on labour efficiency in construction. These could be crucial in modernising organisational policies and procedures for construction management.
Between politics and bureaucracy: a systematic literature review on the dynamics of public appointments
Authors: Lopes André Vaz , Vieira Diego Mota 
Published: February 2023

PurposeThe purpose of this article is to explain the dynamics of public appointments and present new possibilities for research in this field.Design/methodology/approachThe article is based on a systematic literature review from 2012 to 2021, identified in Web of Science, Scopus and SciELO, in English, Spanish or Portuguese. To explain the dynamics of public appointments, the following were analyzed: the nomination process; the motivations, objectives and criteria used; the results and impacts of appointments; and the profile of the nominees. The study focused only on discretionary appointments to fully public bodies and agencies.FindingsThe literature offers a limited explanation for the dynamics of appointments, by focusing on the dichotomy between loyalty and competence. Despite this, studies suggest that different contextual factors, such as administrative tradition or strategic choices, for example, determine the dynamics of appointments, indicating that it is a complex process that goes beyond the simple discussion of merit or clientelism.Originality/valueThe article presents an unprecedented analysis of the literature on the dynamics of public appointments and proposes an explanatory model that indicates that other factors, in addition to merit and loyalty, should be considered relevant for the selection criteria, the nomination process and the profile of who will be appointed. This model is useful both for the practical management of appointments and for the advancement of theory in this field and should receive improvements and future empirical evaluations.
Mortality rate and life expectancy in Africa: the role of flood occurrence
Authors: Osei Bismark , Kunawotor Mark Edem , Appiah-Konadu Paul 
Published: February 2023

PurposeThe purpose of this paper is to investigate the effect of flood occurrence on mortality rate and life expectancy amongst 53 African countries.Design/methodology/approachThe study utilizes panel data from the period 2000–2018 on 53 African countries and system generalized method of moments (system GMM) for the analysis.FindingsThe result indicates that flood occurrence causes the destruction of health facilities and the spread of diseases which reduces life expectancy. In addition, flood occurrence increases mortality rate amongst 53 African countries.Research limitations/implicationsPractical implicationsThe study recommends that governments amongst African countries should implement strategies being enshrined in Conference of Parties (COP, 2021) on climate change. This will help to reduce the level of climate change and flood occurrence.Originality/valuePrevious studies focussed on the adverse effect of flood occurrence without considering the issue of life expectancy amongst African countries. This study contributes to existing empirical studies by examining the effect of flood occurrence on mortality rate and life expectancy amongst African countries.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-07-2022-0508.
Polygamy and family member relationship on Guinean family business succession planning
Authors: Oury Bailo Diallo Oury , Hassan Arif , Mhd Sarif Suhaimi Bin , Othman Anwar Hasan Abdullah 
Published: February 2023

PurposeThe aim of the paper is to identify the key factors that affect Guinean family business (FB) succession planning. The study also evaluates the impact of these factors on the succession planning process to ensure business continuity.Design/methodology/approachThis descriptive quantitative research is based on a survey of 383 family businesses FBs in Conakry, the capital city of Guinea. The structural equation model (SEM) was used to analyze and validate the model featuring factors that influence family business FB succession planning (FBSP). The Theory of Stewardess and the Theory of FB Rivalry have been employed in the study.FindingsWhile the incumbent attributes, firm attributes, and estate tax were revealed to have no significant influence on succession planning, the successor attributes and the family relationship significantly affected succession planning. Besides, undesirable domestic relationships among children of different mothers from polygamous families had an indirect impact on business succession planning.Research limitations/implicationsThe limitations of the study include the population of the FBs being restricted only to those located in Conakry, the capital city. The study did not consider other regions and cities of Guinea. Besides, the grouping of attributes or characteristics was problematic, and studying each attribute separately as an independent variable would be much better. Finally, the limited literature and available data on Guinean FBs in general and succession planning generalize the findings to be done cautiously. Therefore, more studies are needed on FB succession in the country to further confirm these findings.Social implicationsThe study may help ensure social solidarity based on the findings of factors associated to polygamous families in relation to businesses.Originality/valueFew studies have been done on FBs in Conakry. Besides, putting attributes or characteristics into categories has been presented. Moreover, there is inadequate relevant literature and data on Guinean FBSP. Considering these limitations, the generalization of the findings should be done with caution. Therefore, this study touched on the issue of family business succession in Guinea which substantiates the findings.
Being an “outsider in”: skilled migrants' career strategies in local organizations
Authors: Usanova Ksenia , Zikic Jelena , Vaiman Vlad 
Published: February 2023

PurposeAlthough the literature on the careers of skilled migrants is growing, relatively little is known about their experiences inside host country organizations. This article is a replication and an extension of a study by Zikic et al. (2010) on career challenges and coping strategies of skilled migrants. In contrast to the replicated study, where the focus was on the unemployed pool of talented migrants, in this study, the authors look at the career experiences of those who are already employed. Similar to the study of Zikic et al. (2010), the authors seek to explore how migrants understand their careers and what approaches they use to enact career opportunities from the perspective of “insiders” in local organizations.Design/methodology/approachThe authors used a qualitative explorative approach. Based on 24 in-depth interviews with highly qualified specialists, who were hired for positions in Luxembourg corresponding to their professional profiles, the authors explore what challenges they face at the workplace and how they tackle them.FindingsThis research not only replicates the study of Zikic et al. (2010) but also extends the authors’ knowledge of the careers of skilled migrants in the context of local organizations. By focusing on employed skilled migrants, the authors open a “black box” of their career challenges and strategies and extend an earlier career typology (Zikic et al., 2010) into what happens within local organizations. In particular, this study identifies two major challenges that skilled migrants experience, namely, “trying to fit in” and “managing career mismatch”. Then, it shows three unique strategies that skilled migrants use to manage their careers. This allows us to cluster skilled migrants into three categories that the authors conceptualized, namely “workhorses”, “career rebels” and “career conformists”.Originality/valueThis study contributes to the literature on the careers of skilled migrants by theorizing the experiences of migrant careers after organizational entry. It also contributes to the talent management literature by providing nuanced insights into the challenges, strategies and profiles that this global talent has.
Maintenance strategies and energy efficiency: a review
Authors: Firdaus Nofirman , Ab-Samat Hasnida , Prasetyo Bambang Teguh 
Published: February 2023

PurposeThis paper reviews the literature on maintenance strategies for energy efficiency as a potential maintenance approach. The purpose of this paper is to identify the main concept and common principle for each maintenance strategy for energy efficiency.Design/methodology/approachA literature review has been carried out on maintenance and energy efficiency. The paper systematically classified the literature into three maintenance strategies (e.g. inspection-based maintenance [IBM], time-based maintenance [TBM] and condition-based maintenance [CBM]). The concept and principle of each maintenance strategy are identified, compared and discussed.FindingsEach maintenance strategy's main concept and principle are identified based on the following criteria: data required and collection, data analysis/modeling and decision-making. IBM relies on human senses and common senses to detect energy faults. Any detected energy losses are quantified to energy cost. A payback period analysis is commonly used to justify corrective actions. On the other hand, CBM monitors relevant parameters that indicate energy performance indicators (EnPIs). Data analysis or deterioration modeling is needed to identify energy degradation. For the diagnostics approach, the energy degradation is compared with the threshold to justify corrective maintenance. The prognostics approach estimates when energy degradation reaches its threshold; therefore, proper maintenance tasks can be planned. On the other hand, TBM uses historical data from energy monitoring. Data analysis or deterioration modeling is required to identify degradation. Further analysis is performed to find the optimal time to perform a maintenance task. The comparison between housekeeping, IBM and CBM is also discussed and presented.Practical implicationsThe literature on the classification of maintenance strategies for energy efficiency has been limited. On the other hand, the ISO 50001 energy management systems standard shows the importance of maintenance for energy efficiency (MFEE). Therefore, to bridge the gap between research and industry, the proposed concept and principle of maintenance strategies will be helpful for practitioners to apply maintenance strategies as energy conservation measures in implementing ISO 50001 standard.Originality/valueThe novelty of this paper is in-depth discussion on the concept and principle of each maintenance strategy (e.g. housekeeping or IBM, TBM and CBM) for energy efficiency. The relevant literature for each maintenance strategy was also summarized. In addition, basic rules for maintenance strategy selection are also proposed.
A new proposed model for tourists' destination image formation: the moderate effect of tourists' experiences
Authors: Hamdy Ahmed , Zhang Jian , Eid Riyad 
Published: February 2023

PurposeThis study's goal is to look at how visitors' experiences affect the indirect links between the destination's extrinsic motivations (DEMs) and tourists' intrinsic motives (TIMs), on the one hand, and the perceived destination image (PDI), on the other.Design/methodology/approachUsing structural equation modeling, 613 tourists from different nationalities were used to test the five hypotheses.FindingsThe research results revealed that second-order destinations' extrinsic motivations directly impact TIM and PDI. It also showed that tourists' experiences as moderators reduce the direct effect of DEM on PDI for first-time visitors compared to repeat visitors. Moreover, it increases the direct effect of TIM on PDI for repeated visitors.Practical implicationsDestination managers can fix the problems that hurt their reputations and images by hiring police officers in tourist areas and cleaning tourist places. In the same way, destination managers and travel agencies should use AI tools to create social media marketing campaigns focusing on natural and historical monuments. Also, the marketing plans should stress the value for money (for example, lodging, food and attractions’ cost). Finally, destination marketers can make programs for repeat visitors, focusing on DEM and TIM.Originality/valueThis article tries to fill a gap in the research on PDI formation in emerging markets as a modern technique in destination marketing by using the push-intrinsic and pull-extrinsic theories. It also looks at how the tourists' experiences moderate the direct link between DEM, TIM and PDI. Lastly, this study examines how TIM affects a destination's image in emerging markets.
Does sustainability in executive remuneration matter? The moderating effect of Italian firms’ corporate governance characteristics
Authors: Almici Alex 
Published: February 2023

Purpose
This paper aims to verify whether the integration of sustainability in executive compensation positively affects firms’ non-financial performance and whether corporate governance characteristics enhance the relationship between sustainability compensation and firms’ non-financial performance and to expand the domain of the impact of sustainability on non-financial performance.

Design/methodology/approach
This analysis is based on a sample of companies listed on the Milan Italian Stock Exchange from the Financial Times Milan Stock Exchange Index over the 2016–2020 period. Regression analysis was used by using data retrieved from the Refinitiv Eikon database and the sample firms’ remuneration reports.

Findings
The findings of this paper show that embedding sustainability in executive compensation positively affects firms’ non-financial performance. The results of this paper also reveal that specific corporate governance features can improve the impact of sustainability on non-financial performance.

Research limitations/implications
This analysis is limited to Italian firms included in the Financial Times Milan Stock Exchange Index; however, the findings are highly significant.

Practical implications
The findings provide regulators with useful insights for considering the integration of sustainability goals into executive remuneration. Another implication is that policymakers should require – at least – listed firms to fulfil specific corporate governance structural requirements. Finally, the findings can provide investors and financial analysts with a greater awareness of the role played by executive remuneration in the long-term value-creation process.

Originality/value
This paper contributes to addressing the relationship among sustainability, remuneration and non-financial disclosure, drawing on the stakeholder–agency theoretical framework and focusing on Italian firms. This issue has received limited attention with controversial results in the literature.
Making sense of a relational model within artistic creation (RMAC) through interpretative phenomenological analysis (IPA)
Authors: Santos Telma João 
Published: February 2023

PurposeThe case study is inspired in Interpretative Phenomenological Analysis (IPA) to make sense of a Relational Model within Artistic Creation (RMAC) developed by the author a long time in their artistic and research practices.Design/methodology/approachAn Interpretative Phenomenological Analysis (IPA) is considered within a case study where the author is simultaneously researcher and participant, using old unsolicited diaries for more than a decade as raw material.FindingsRMAC was previously presented as a tool for creating (maker) as well as a tool for research (researcher) in specific solo performance art projects, being the first time that it is approached through an Interpretative Phenomenological Analysis, bringing new insights into artistic practice and research within their intersections.Originality/valueThis paper brings them the use of IPA in a case study with a researcher-participant to make sense of how RMAC, a model already presented formally and developed for many years, appeared and changed the author's professional and personal life. Also, it is given a new study using diaries as material within IPA.
Effect of innovation capabilities on export performance: evidence from manufacturing SMEs in Tanzania
Authors: Ringo Denis Samwel , Kazungu Isaac , Tegambwage Amani Gration 
Published: February 2023

PurposeThis paper examines the relationship between product innovation (PRODIN), process innovation (PROCIN) and export performance (EXPF) of manufacturing small-and medium-sized enterprises (SMEs). Moreover, the paper investigates the moderating effect of marketing innovation (MAKIN) in the relationship between PRODIN, PROCIN and the SMEs' EXPF.Design/methodology/approachA cross-sectional survey design was used and data were collected through structured questionnaires from 250 manufacturing exporting SMEs in Tanzania. CFA was used to test the measurement model. The hypotheses were empirically tested using PROCESS macro test.FindingsThe findings suggest that PRODIN is a significant determinant of EXPF. However, PROCIN was found to have a significant negative effect on EXPF. Additionally, MAKIN was found to be a significant moderator of the relationship between PRODIN, PROCIN and EXPF.Research limitations/implicationsThis study covered only manufacturing SMEs. Future studies can include large firms because they may behave differently on innovations due to the resources advantage they have. Also, because only a single country context was used, the findings of this study should be interpreted with caution.Practical implicationsManagers of exporting SMEs should develop and cultivate PRODIN and MAKIN to nurture EXPF of their firms.Originality/valueThe findings of this study extend the application of resource-based view theory in exporting context by unpacking the process through which resources result in successful performance. Also, this study contributes to the debate about the innovation–EXPF relationship by establishing a moderating effect of MAKING in the relationship between PRODIN, PROCIN and EXPF.