bluuebunny/crossref_metadata_2025_split huggingface dataset:
Out of the public eye: the art of redirection in webcare apologies
Authors: Johnston Laurel , Melancon Joanna Phillips , Leguizamon J. Sebastian 
Published: February 2025

Purpose
In response to the growing popularity of brands’ using social media as a customer service channel (webcare), this research examines how companies redirect consumers from the public social media feed to a private channel. The purpose of this paper is to understand how to redirect consumers using service failure apologies and to discuss personalization’s role in these service recoveries.

Design/methodology/approach
A text mining study reveals how companies use redirection on social media. Then, two experiments test the impact of redirection types and personalization on consumer perceptions and intentions.

Findings
Service representatives frequently require consumers to initiate the first message after redirecting them from the public social media feed (a consumer-responsible redirection). Personalizing webcare apologies increases repurchase intentions and relational advocacy regardless of the redirection strategy used. Consumers are more likely to publicly respond to companies that initiate the first message in a private channel (a company-responsible redirection).

Practical implications
Although most service providers require consumers to co-produce service recovery redirections (consumer-responsible redirection), this requirement may not be optimal. If a consumer-responsible redirection must be used, then personalization may improve consumers’ perceptions of webcare apology’s sincerity.

Originality/value
To the best of the authors’ knowledge, this study is the first to test different types of redirections in webcare. The authors extend the literature on personalization and webcare apologies by examining how these webcare components operate with redirections. The need to prevent public complaints’ spiraling out of control contributes to this research’s timely value.
The digital transformation for innovative business models in the financial industry: the perspective of engaging strategic stakeholders
Authors: de Morais Carlos Eduardo , Sehnem Simone 
Published: February 2025

PurposeTo analyze the role of technologies in digital transformation (DT) and innovative business models (IBMs) in the financial industry (FI) from the perspective of strategic stakeholders.Design/methodology/approachA systematic literature review (SLR) was conducted with articles written between 2008 and 2023, utilizing Scopus, Web of Science, ScienceDirect and Wiley databases.FindingsThe adoption of innovative technologies, digital platforms and automation was identified as the key outcome. The connection between stakeholder involvement and technologies in DT is emphasized. A theoretical framework integrating DT into organizational objectives is proposed.Research limitations/implicationsThe study presents limitations in the selection of databases and suggests a deeper exploration of stakeholder involvement.Originality/valueThis systematization resulted in the framework presented in figure 6, comprising strategic elements that can be used as a managerial tool by managers seeking to internalize the principles of DT.
The Bacterial Genus Ramlibacter: Betaproteobacteria Capable of Surviving in Oligotrophic Environments Thanks to Several Shared Genetic Adaptation Traits
Authors: De Luca Gilles , Barakat Mohamed , Verméglio André , Achouak Wafa , Heulin Thierry 
Published: February 2025

ABSTRACTRamlibacter tataouinensis, the type species of the genus Ramlibacter, is renowned for its ability to thrive in hot, arid and nutrient‐poor desert soils. To investigate whether its adaptive properties are shared across all 20 currently described Ramlibacter species found in diverse terrestrial and aquatic habitats worldwide, we conducted a comprehensive analysis of 16S rRNA sequences and genomic information available from the literature. Our study encompassed approximately 40 deposited genomes, allowing us to propose a genomic phylogeny that aligns with the 16S rRNA phylogeny. Our findings reveal several conserved features across the genus Ramlibacter. This includes the presence of light sensors, environmental sensing networks, organic carbon and phosphate acquisition systems and the ability to store carbon and energy in the form of polyhydroxyalkanoate or polyphosphate granules. These shared traits rationalise the widespread distribution of Ramlibacter in oligotrophic terrestrial and aquatic environments. They also explain the genus' ability to withstand desiccation, endure extended periods of starvation, and survive in nutrient‐depleted conditions. Notably, certain adaptive features are further enhanced in several species by their pleiomorphism and ability to form cysts. Overall, our study not only highlights the ecological adaptations of Ramlibacter species but also extends our understanding of microbial ecology in oligotrophic environments.
Retrenchment Without Liberalisation: Making Sense of Sweden's Shift Away From Consensual and Evidence‐Based Politics
Authors: Bergh Andreas , Erlingsson Gissur Ó 
Published: February 2025

ABSTRACTFifteen years ago, Bergh and Erlingsson (2009) argued that Sweden's period from 1980 to 2000 was characterised by ‘liberalisation without retrenchment’. This resulted from pragmatic policymaking, a consensus‐building governmental inquiry system and close links between policymakers and academics. We use new data to confirm that total tax revenue and economic freedom increased in Sweden during the 1980s and 1990s. After 2000, however, the trends reversed: between 2000 and 2020, taxes, welfare state generosity, and economic freedom declined. To explain the shift from ‘liberalisation without retrenchment’ to ‘retrenchment without liberalisation’, we explore seven tentative explanations: (1) changes in the system of government commissions, (2) social media's impact, (3) deteriorating relations between politics and academics, (4) the death of bloc politics and increasing fragmentation of the party system, (5) the decline of corporatism and the rise of lobbying, (6) changes in the policies promoted by the European Union and the OECD and (7) younger politicians in parliament and government.
“The Poor Are Hit the Hardest”—Norwegians' Perceptions of Climate (In)Justice
Authors: Gregersen Thea , Helliesen Mari S. , Jagers Sverker C. 
Published: February 2025

ABSTRACTThe concept of climate justice is frequently discussed in academic literature focusing on the societal impacts of climate change and climate policy. Less attention has been paid to the public's understanding of the concept. In this paper, we investigate whether the public acknowledges a link between climate change and (in)justice, and, if so, what they consider unjust. A representative sample of the Norwegian public (N = 1923) was asked what, if anything, they think can be unjust about climate change, in an open‐ended survey question. Categorizing the responses in line with conventional climate justice dimensions, we found that the majority of respondents referred to some type of distributional justice, while few referred to procedural or recognition justice arguments. Analysing the responses in a bottom‐up manner, by identifying recurring themes, revealed a frequent emphasis on international distribution, followed by distribution between rich and poor and unjust climate policies. We also identified arguments diffusing Norway's responsibility, typically focusing on Norway being a small country. Our findings give insights into the type of justice arguments likely to be recognized and accepted by the Norwegian public, and how this may vary between social groups.
Outcomes of an organisational change program aimed at increasing smoking cessation support within Australian community managed mental health organisations: A cluster randomised controlled trial
Authors: Twyman Laura , Walsberger Scott , Baker Amanda L. , Ahmadi Sima , Oldmeadow Christopher , Weber Marianne , Lawn Sharon , Hefler Marita , Bowman Jennifer , Boss Philippa , Ko Karina , Scott Alexandra , Fienberg Brigitte , Watts Christina , Brooks Alecia , Ireland Rebecca , Bonevski Billie 
Published: February 2025

AbstractAimTo test the effectiveness of an organisational change intervention aimed at increasing the offer of nicotine replacement therapy (NRT) in community managed mental health organisations.DesignA pragmatic cluster randomised controlled trial with cluster as the unit of randomisation and six‐ and nine‐month follow‐up from baseline.SettingTwelve clusters comprising 26 sites providing community based, psychosocial support to people with severe mental illness in New South Wales, Australia, were randomised to control (n = 13 sites, n = 118 consumers) or intervention (n = 13 sites, n = 139 consumers) arms between 2018 and 2019.ParticipantsEligible consumers (aged 16 years and older; self‐reported daily or occasional cigarette use) completed surveys at baseline (n = 257) and at six‐ (n = 162, 63%) and nine‐month follow‐up (n = 144, 56%).InterventionThe intervention included a financial grant, face‐to‐face and on‐line training and proactive monthly support to guide implementation. The active control condition included on‐line training and generic, scheduled support via email.MeasurementsThe primary outcome was whether consumers reported receiving an offer of NRT at nine‐month follow‐up. Secondary outcomes at the consumer, staff and organisational level were also measured.FindingsConsumers in the intervention group had statistically significantly higher odds of being offered NRT at nine‐month follow‐up compared with control (intention to treat missing = no offer: 38% versus 7%, odds ratio 5.72, 95% confidence interval = 2.2, 14.9). There were no statistically significant differences in seven‐day point prevalence or continuous abstinence at six‐ or nine‐month follow‐ups.ConclusionsAn organisational change‐based program led to an increase in the offer of nicotine replacement therapy (NRT) nine months after program initiation in community managed mental health organisations, compared with active control. There was evidence of greater NRT use in the intervention condition at nine months but no evidence of differences on abstinence measures at six or nine months.
Spontaneous and pharmacologically induced hypothermia protect mice against endotoxic shock
Authors: Tinajero Arely , Merchant Warda , Khan Adan , Surbhi  , Caron Alexandre , Reynolds Ryan , Jia Lin , Gautron Laurent 
Published: February 2025

Background and PurposeDespite the well‐known occurrence of hypothermia during sepsis, its underlying biological nature and adaptive value remain debated.Experimental ApproachUsing indirect calorimetry, telemetry, thermal gradient studies and pharmacological studies, we examined the thermal and metabolic responses of mice treated with a shock‐inducing lethal dose of lipopolysaccharide (LPS).Key ResultsWe report that LPS‐treated mice undergo spontaneous hypothermia, driven by hypometabolism and cold‐seeking behaviours, even when animals approach the end of life. Conversely, rewarming LPS‐treated mice at 30°C delayed hypothermia but worsened mortality, thus highlighting the adaptive importance of hypothermia. Additionally, we show that LPS‐induced hypothermia was partly mediated by peripheral neurotensin expressed in response to vascular toll‐like receptor 4 (TLR4) signalling. The administration of a neurotensin analogue (JMV449) induced pharmacological hypothermia and significantly ameliorated the clinical presentation and lethality rates in LPS‐treated mice. Moreover, the therapeutic benefits of pharmacological hypothermia were prevented when LPS‐treated mice were switched to 30°C. Lastly, these beneficial outcomes were attributed to a reduction in oxygen consumption, metabolic stress and cytopathic hypoxia, rather than the modulation of the cytokine storm.Conclusion and ImplicationsCollectively, our findings indicate that spontaneous and pharmacologically‐induced hypothermia protect against endotoxic shock.
Antibiotic‐induced decrease of bacterial load in guinea pig intestine reduces α2‐adrenoceptor expression and activity in peristaltic motor inhibition
Authors: Farzi Aitak , Tatzl Eva , Kashofer Karl , Trajanoski Slave , Herbert Michael K. , Holzer Peter 
Published: February 2025

Background and PurposeThe use of analgosedatives in critically ill patients carries the risk of impairing gastrointestinal (GI) propulsion and could thereby lead to sepsis. The gut microbiota can influence GI motility, but whether GI microbial dysbiosis modifies GI peristalsis impairment by analgosedative drugs has not yet been analysed. This question was addressed in the guinea pig small intestine following a decrease of bacterial load by antibiotic pretreatment.Experimental ApproachGuinea pigs were enorally (within the mouth) pretreated with meropenem, neomycin and vancomycin, and antibiotic‐induced decrease of bacterial load was confirmed by 16S rDNA sequencing. Peristalsis in the isolated guinea pig small intestine was evaluated by determining the pressure threshold at which a peristaltic wave is triggered. The expression of factors that may be relevant to communication between GI microbiota and the motor system was examined at the mRNA (quantitative (q)PCR]) and/or protein (enzyme‐linked immunosorbent assay [ELISA]) level.Key ResultsAntibiotic treatment disturbed the small intestinal microbiome as shown by decrease of bacterial load and reduced alpha diversity. Microbial dysbiosis did not affect peristalsis at baseline but blunted the ability of α2 agonists to inhibit peristalsis, while the anti‐peristaltic effects of sufentanil, midazolam, neostigmine and propofol were inconsistently affected. These functional alterations were complemented by a decreased expression of α2‐adrenoceptors, toll‐like receptors (TRL) 3, 4 & 7, IFN‐γ and iNOS.Conclusion and ImplicationsAntibiotic‐induced decrease of bacterial load in the small intestine selectively blunts the ability of α2 agonists to impair peristalsis. This effect is explained by decreased α2‐adrenoceptor expression, which may arise from TLR down‐regulation in the dysbiotic gut.
Air and surface temperature modelling across a temperate mountain landscape: An investigation of microclimatic influences on surface offsets viewed within the context of epigaeic arthropod thermal habitat
Authors: Hassink Nick , Bonnaventure Philip P. , Johnson Dan L. 
Published: February 2025

AbstractDevelopment of high‐resolution temperature models in mountain environments must include consideration of the influence of complex topography and seasonality on thermal distribution across horizontal and vertical scales. Small‐bodied organisms, including arthropods, in montane and alpine ecosystems inhabit environments for which local microclimate and heat transfer is especially important. We developed and applied high‐resolution air and surface temperature models for a remote mountain environment using in‐situ data for interpolation procedures in ArcGIS Pro. This approach requires recording directional and time‐period specific lapse rates to aid in the development of air temperature models. Also examined is the offset between air temperature and surface temperature and to what extent air temperature alone is a reliable indicator of ground‐level thermal conditions. We describe an environmentally inclusive surface temperature modelling method that allows for the addition of explanatory layers (landcover, elevation, aspect, slope, and topographic position index) aiding in the interpolation process. These models are used to delineate thermally defined ecological zones and model unique thermal properties of relevance to arthropods across the southern Alberta study area.
On the trade effects of GATT/WTO membership: They are positive and large after all
Authors: Larch Mario , Monteiro José‐Antonio , Piermartini Roberta , Yotov Yoto V. 
Published: February 2025

AbstractThe existing empirical literature on impact of GATT/WTO membership on international trade is mixed. This paper contributes to solving the puzzle of “the missing GATT/WTO effects” by adhering closely to the theoretical foundations of the gravity model of trade. Capitalizing on the latest developments in the empirical trade literature and building a new and large data set covering 186 countries over the period 1980–2016, we estimate a theory‐consistent gravity equation, which includes intra‐national in addition to international trade flows. We find that joining GATT/WTO increased partial equilibrium trade between members by 140%. Our methods also deliver novel estimates of the impact of GATT/WTO on trade between members and non‐member countries, indicating an increase of 72%.
Comparing alcohol policy environments in high‐income jurisdictions with the International Alcohol Control Policy Index
Authors: Casswell Sally , Randerson Steve , Parker Karl , Huckle Taisia , Callinan Sarah , Campbell Orfhlaith , Karlsson Thomas , Rossow Ingeborg , Shorter Gillian , Štelemėkas Mindaugas , Vallance Kate , van Dalen Wim , Wettlaufer Ashley 
Published: February 2025

AbstractIntroductionConsiderable evidence exists on the most effective policy to reduce alcohol harm; however, a tool and index to allow comparisons of policy status of the most effective policies between similar jurisdictions and change over time within a jurisdiction has not been widely used. The International Alcohol Control (IAC) Policy Index is designed to address this gap and monitor the alcohol policy environment with regard to four effective policy domains (tax/pricing, availability, marketing and drink driving).MethodsThis study compares IAC Policy Index scores across 11 high‐income jurisdictions: Aotearoa (Māori language name for New Zealand); Australia; Finland; Norway; the Netherlands; (Republic of Ireland; Lithuania; Ontario; Alberta; Quebec; British Columbia). Collaborators in the 11 high‐income jurisdictions populated the online Alcohol Policy Tool with available indicators. The team in Aotearoa New Zealand sought to validate information and worked with collaborators to clarify any uncertainties in the data.ResultsLithuania, Norway, Finland and Ireland scored above average on the IAC Policy Index. The jurisdictions varied in terms of the strength of policy in different domains, with drink driving legislation showing the greatest consistency and marketing the strongest relationship between stringency of policy and impact on the ground.Discussion and ConclusionsResults in high‐income jurisdictions suggested the IAC Policy Index provides a useful overview of core alcohol policy status, allows for comparisons between jurisdictions and has the potential to be useful in alcohol policy debate.
Relationships between writing, reading, and proficiency in Chinese immersion
Authors: Harvey Robin E. , Brooks Patricia J. 
Published: February 2025

AbstractThis study aimed to further understanding of immersion language development by examining in‐class freewriting, classroom‐assessed reading, and year‐end STAMP 4Se proficiency levels in 4th‐grade Chinese immersion over an academic year. Specifically, we aimed to understand (1) how learners express themselves in freewriting, (2) growth in freewriting and Chinese reading levels across the year, and (3) relations between classroom‐based measures and proficiency measured by year‐end standardized tests of Chinese (STAMP 4Se). In freewriting, students used combinations of Chinese characters, Pinyin, homophones, English, and pictures. Writing and reading levels grew over the year, though the range was wide. Student reading levels measured by teachers were the most important predictor of year‐end proficiency across the four STAMP 4Se domains, while freewriting predicted reading and writing proficiency. Students who engaged in digital texting activities demonstrated higher speaking proficiency. Pedagogical recommendations include incorporating freewriting, extensive reading, and digital texting to improve partner language proficiency.
Who gathered in place for cultural activities during the COVID‐19 pandemic? Studies from event space user survey in Tokyo
Authors: Masashi Kurihara , Wan Yin Kimberly Fung , Satomi Sugiyama 
Published: February 2025

AbstractThe global spread of COVID‐19 has significantly affected cultural participation worldwide, including in cities and countries in East Asia. Scholars have observed that cultural activities and events transitioned online due to policy responses, such as lockdowns and other measures that restricted mobility. However, relatively little attention has been paid to face‐to‐face cultural activities and events held in physical spaces during the pandemic. Tokyo occupies a distinctive position for examining on‐site gatherings in place for cultural participation, as its infection control measures are less stringent compared with other East Asian cities. This study investigated individuals' cultural participation in physical cultural event spaces in Tokyo during the pandemic. Data were collected through an online questionnaire survey targeting users of various cultural event spaces, including theaters, small theaters, concert/music halls, nightclubs, music venues, and doujin events. The analysis revealed four participation patterns: continuous participation, corona non‐participation, gradually increasing participation, and new participation, and identified the social factors influencing these patterns. Although cultural participation in physical venues was reduced owing to the risk of infection, this study found that the genres of cultural activities, attachment to places, and social ties contributed to the diversity of participation patterns. These findings suggest that while cultural participation has diminished for some respondents, it was also sustained in varied ways.
Phase segregation of aged MgCSZ–MgO directionally solidified eutectic composites
Authors: Oliete Patricia B. , Merino Rosa I. , Peña Jose I. , Sanjuán María Luisa 
Published: February 2025

AbstractThe improvement of the thermomechanical properties of Mg‐partially stabilized zirconia after appropriate thermal treatments is well known. Most studies in this subject have been conducted in polycrystalline materials produced by solid‐state reaction. In this work, we analyze the segregation behavior and mechanical properties of solidified eutectic composites of the ZrO2–MgO system, where MgO lamellae or fibers are embedded into a cubic Mg‐stabilized zirconia (MgCSZ) containing ∼18 mol% MgO. The eutectics have been aged at 1240 or 1225°C for periods varying between 2 and 24 h. This treatment results in the progressive phase separation of the MgCSZ matrix into different mixtures of tetragonal (t), monoclinic (m), δ (Mg2Zr5O12), and MgO phases. Two types of segregation are observed, according to whether the Mg‐rich phase is the metastable δ phase (type I) or MgO (type II). Both types may coexist in the same sample but type I predominates at 1240°C and type II at 1225°C. Type I is mainly of the t + δ type, although for long ageing time the t precipitates transform to monoclinic symmetry, resulting in a final m + δ segregation scheme. In type II segregation, the monoclinic phase is the main Mg‐poor product. Hardness and toughness have been studied by the Vickers indentation method. The indentation fracture toughness KIC increases progressively with ageing time and for 24 h treatment is more than doubled with respect to the as‐processed eutectic, while the hardness decreases slightly.