bluuebunny/crossref_metadata_2025_split huggingface dataset:
Influence of Service Quality and Customer Satisfaction on Customer Loyalty at the Brastagi Gatot Subroto Supermarket Medan
Authors: Elviani Hetti , Hutasuhut Julianto 
Published: January 2023

The purpose of this study is to examine how customer happiness and service quality affect customer loyalty at Brastagi Gatot Subroto Supermarket in Medan. This study used a quantitative methodology. Observation, recordkeeping, and questionnaires are all used as research data collection methods. The Supermarket Brastagi Gatot Subroto Medan's entire customer base makes up the research population. 150 clients of the Brastagi Gatot Subroto Supermarket in Medan served as samples for this study, which was calculated using the Hair formula. Multiple linear regression analysis utilizing the SPSS Version 25.00 application is the data analysis method. The study's findings demonstrate that customer loyalty at the Supermarket Brastagi Gatot Subroto Medan is positively and significantly influenced by service quality, with a coefficient value of 0.603, a t-count > t-table value of (10.769 > 1.6550), and a significant value of 0.000 less than 0.05. At the Supermarket Brastagi Gatot Subroto Medan, customer satisfaction has a positive and substantial impact on customer loyalty, with a coefficient value of 0.319, t-count > t-table (5.718 > 1.6550), and a significant 0.000 less than 0.05. With a value of Fcount (145.217) > Ftable (3.06), and a significance value of 0.000 0.05, the findings of the F test demonstrate that service quality and customer satisfaction simultaneously affect customer loyalty at the Supermarket Brastagi Gatot Subroto Medan.
Keywords: Service Quality, Customer Satisfaction, Customer Loyalty
Role of Employee Performance at Distribution Center PT. Indomarco Prismatama Medan Branch Based on Discipline and Work Environment
Authors: Sosroaji Muhammad Tirto , Syamsuri Abd. Rasyid , Hutasuhut Julianto 
Published: January 2023

This study aims to analyze the role of employee performance at the Distribution Center of PT. Indomarco Prismatama Medan Branch based on discipline and work environment. This study used a quantitative research methodology. The 54 participants in this study were all workers at the Distribution Center PT. Indomarco Prismatama Medan Branch. Saturated sampling is the technique employed. Due to the 54 employees who work at the Distribution Center PT. Indomarco Prismatama Medan Branch, all of the employees are used as research subjects. Observation, documentation studies, and questionnaires were the data collection methods employed. Multiple linear regression using the statistical product software solution (SPSS) program is the analytical approach used in this study. The findings of the study demonstrate that, at the Distribution Center of PT. Indomarco Prismatama Medan Branch, discipline has a favorable and significant impact on staff performance. The work environment at the Distribution Center PT. Indomarco Prismatama Medan Branch has a positive and significant impact on employee performance. Employee performance in the Distribution Center of PT. Indomarco Prismatama's Medan Branch is positively and significantly impacted by discipline and the work environment. The adjusted R square value for the coefficient of determination in this study was 0.811, which indicates that the factors of discipline and work environment may account for 81.9% of employee performance.
Keywords: Discipline, Work Environment, Employee Performance.
Customer Loyalty Analysis of Hisana Fried Chicken, Medan Johor, Medan City Based on Price and Service Quality
Authors: Batubara Rinaldi , Mulyono Hardi , Syamsuri Abd. Rasyid , Nasution Lukman 
Published: January 2023

This study intends to examine how customer loyalty is impacted by price and service quality at Hisana Fried Chicken in Medan Johor, Medan City. This study used a quantitative methodology. From April to September 2022, six months of this study were dedicated to its execution. Utilized data collection methods included questionnaires, documentation study, and observation. 524 consumers in April 2022 made up the study's population. In this investigation, samples were drawn using the probability sampling technique and the Slovin formula. 84 customers in total participated in this survey as responders. Multiple linear regression using the statistical product software solution (SPSS) program is the analytical approach used in this study. The study's findings demonstrate that, price has a positive and significant impact on consumer loyalty at Hisana Fried Chicken in Medan Johor, Medan City. Customer loyalty at Hisana Fried Chicken in Medan Johor, Medan City, is positively and significantly impacted by service quality. The results also demonstrated a positive and significant relationship between price and service quality and customer loyalty at Hisana Fried Chicken in Medan Johor, Medan City. According to this study's coefficient of determination (R2), which is 0.594, pricing and service quality factors can account for 59.4% of consumer loyalty.
Keywords: Price, Service Quality, Customer Loyalty.
The Effect of Compensation, Performance Assessment, and Career Development on Employee's Turnover Intention
Authors: Burhanudin Burhanudin , Wijanarko Surya 
Published: January 2023

The purpose of the study was threefold: (1) to examine the effect of compensation on employees’ turnover intention; (2) to examine the effect of performance assessment on employee’s turnover intention; and (3) to examine the effect of career development on employees’ turnover intention. This study involved a hundred employees in PT. MAKP in Sleman, Daerah Istimewa Yogyakarta, Indonesia. The data were collected using a questionnaire and analyzed using the multiple linear regression techniques. This study found that compensation negatively and insignificantly affected employees’ turnover intention, while performance assessment positively and insignificantly affected employees’ turnover intention. Lastly, this study found that career development negatively and significantly affected employees’ turnover intention.
Keywords : Compensation, performance assessment, career development, turnover intention
Influence of the Wage System, Work Environment and Welfare Benefits on Employee Work Productivity of PT. Samawood Utama Work Industries Tanjung Morawa, Deli Serdang, North Sumatra
Authors: Pajrin Zita Nurfitri , Syamsuri Abd. Rasyid , Nasution Lukman , Ichsan Reza Nurul 
Published: January 2023

The purpose of this study is to ascertain how the wage system, workplace conditions, and welfare allowances affect the productivity of PT. Samawood Utama Work Industries Tanjung Morawa. 90 workers from PT. Samawood Utama Work Industries Tanjung Morawa made up the study's sample. Validity and reliability tests, the classical assumption test, multiple regression analysis, partial tests (t), simultaneous tests (F), and coefficient of determination are among the analytic methods employed. The analysis's findings showed that the wage variable's t-count value was 5.086 when compared to its t-table value of 1.662. When compared to the t table value of 1.662, the estimated t value for the work environment variable is 6.019. In contrast to the t table value of 1.662, the estimated t value for the Welfare Allowance variable is 3.856. When compared to the 2.71 value in the f table, the estimated f value is 843,927. This demonstrates that employee job productivity is positively and significantly impacted by the wage system, work environment, and welfare allowance at the same time. The value of R square indicates that the coefficient of determination is 0.892, implying that 89.2% of employee productivity is driven by pay, work conditions, and welfare benefits, with the remaining 10.8% being impacted by additional factors not included by this study.
Keywords: Wage System, Work Environment, Welfare Allowance, Employee Work Productivity
The Effect of Brand Experience, Brand Satisfaction, Brand Trust and Brand Loyalty Users of Janji Jiwa Coffee Application (Jiwa+)
Authors: Meidina Raprini , Ishak Rusdi Musa , Astuti Miguna 
Published: January 2023

This study is to analyze brand loyalty among users of the Janji Jiwa Coffee (Jiwa+) application in Jakarta. This study aims to determine the effect of Brand Experience, Brand Satisfaction, Brand Trust and Brand Loyalty. During the covid 19 pandemic, Janji Jiwa Coffee presents the Jiwa+ application to make it easier for consumers to place orders by utilizing GPS technology to refer the nearest outlet to their consumers. Descriptive and inferential approaches are used in this study. Researchers used quantitative data in the form of primary data. The sample in this study amounted to 106 people who are Janji Jiwa Coffee consumers who use the application (Jiwa+). Collecting data using e-questionnaire (google form). Data analysis technique is processed using Partial Least Square (PLS). The results for brand experience and brand satisfaction has an effect on brand loyalty, while for brand trust has no effect on brand loyalty. Then brand experience, brand satisfaction affects brand trust and brand experience affects brand satisfaction.
Keywords: Brand Experience, Brand Satisfaction, Brand Trust and Brand Loyalty
Digital Marketing Development Strategy of Sharia Cooperative
Authors: Handayani Tati , HS Sufyati , Priyatno Prima Dwi 
Published: January 2023

The development of Sharia Cooperatives faced obstacles due to the Covid-19 pandemic situation. Many people no longer use sharia cooperatives in carrying out their daily lives, especially the owner of business. This situation requires innovation by utilizing digitization technology. One of the form of technology that can be used is digital marketing, with digital marketing communications and transactions can be carried out at any time. This study focuses on mapping the characteristics of Islamic cooperatives and evaluating the performance of Islamic cooperatives as well as producing business strategy models for Islamic cooperatives. The method used is descriptive qualitative with SWOT analysis techniques. Sampling method use non-probability sampling (snowball). The participants in this study were the management of the Baiturrahman Mitra Umat Sharia Consumer Cooperative (KKS), Bojong Gede, Bogor, West Java, totaling 6 informants. The results of the study show that the Baiturrahman Mitra Umat KKS is a cooperative that has a strong and growing market. The Baiturrahman Mitra Umat PSC can carry out two types of strategies, namely intensive strategies and integrative strategies. Intensive strategies can be carried out by cooperatives in the form of market penetration and market and product development. The integrative strategy can be carried out by cooperatives in the form of forward integration, backward integration, and horizontal integration.
Keywords: strategy, digital marketing, sharia cooperatives
Implementation of Mediation as an Unique Step in Resolving Banking Business Disputes Sharia in Religious Courts
Authors: Pakpahan Zainal Abidin 
Published: January 2023

Mediation steps that are rarely carried out in sharia economic business problems are contained in the Al-Quran and Hadith which have been relied upon to be implemented in sharia banking, so that sharia business problems are now starting to enter a unique renewal phase which is the basis for fast and low-cost processes as the wheels of running the economy. because Islamic banks in their operations are still limited by Bank Indonesia regulations and applicable laws, for example the mudharabah principle, the Bai' Salam principle, the Wadi'ah principle, the Musyarakah principle, and the leasing principle (Ijarah). Islamic banks in their wheel of rotation are certainly inseparable from problems both internally and externally through financing with customers even though they are solely based on the principle of profit sharing.
Keyword:Mediation, Disputes, Business, Sharia Banking.
Pelayanan Home Care Dalam Meningkatkan Kemandirian Keluarga Merawat Anggota Keluarga Dengan Stroke
Authors: Akbar M. Agung , Ferdi Roni 
Published: January 2023

Pasien stroke dengan kelemahan anggota gerak akan mengalami ketergantungan total atapun parsial saat akan melakukan aktivitas keseharian. Perawatan yang dapat diberikan yaitu dengan kemandirian keluarga dalam memberikan perawatan dirumah secara maksimal. Tujuan penelitian ini untuk mengetahui pengaruh pelayanan home care dalam meningkatkan kemandirian keluarga merawat anggota keluarga dengan stroke. Penelitian ini menggunakan pendekatan kuantitatif dengan Desain penelitian yang digunakan adalah pre experiment dengan pendekatan one group pre post test design. Sampel penelitian menggunakan quota sampling yaitu 30 responden. Penilaian tingkat kemandirian keluarga berdasarkan Kemenkes RI. Berdasarkan hasil uji Wilcoxon menunjukkan nilai pvalue 0,000 yang berarti terdapat pengaruh yang signifikan pelayanan home care dalam meningkatkan kemandirian keluarga merawat anggota keluarga dengan stroke. Penelitian ini menyimpulkan pelayanan keperawatan keluarga dapat meningkatkan status kesehatannya juga agar keluarga dapat meningkatkan produktivitasnya, dengan meningkatnya produktivitas keluarga diharapkan mampu meningkatkan kesejahteraan keluarga. Peneliti menyarankan pentingnya keterlibatan keluarga dalam perawatan rumah bagi pasien stroke sehingga dapat meningkatkan kualitas hidupnya.
Hubungan Berat Badan Lahir Terhadap Kejadian Stunting Pada Balita Usia 2-5 Tahun
Authors: Dwi Putri Vivi , Tiara Levia Ayu 
Published: January 2023

Stunting adalah masalah kurang gizi kronis yang disebabkan oleh asupan gizi yang kurang dalam waktu yang cukup lama akibat pemberian makanan yang tidak sesuai dengan kebutuhan gizi, prevalensi stunting di seluruh dunia sebesar 22% atau sebanyak 149,2 juta, sumatera selatan tercatat 31,7% sementara secara nasional sebnyak 20,8%. Tujuan penelitian ini dilakukan untuk mengetahui hubungan berat badan lahir terhadap kejadian stunting pada anak balita. Penelitian ini merupakan penelitian kuantitatif dengan populasi dalam penelitian ini adalah seluruh anak balita usia 2-5 tahun yang berjumlah 77 responden. Sampel dalam penelitian ini berjumlah 77 responden yang diambil menggunakan data sekunder. Data yang telah dikumpulkan kemudian dianalisis bahwa dari responden yang mempunyai berat badan lahir rendah dan mengalami kejadian stunting berjumlah 68,9% dan responden yang mempunyai berat badan lahir rendah dan tidak mengalami stunting (normal) berjumlah 31.1%, sedangkan responden yang mempunyai berat badan lahir normal dan mengalami kejadian stunting berjumlah 37.5% dan responden yang memiliki berat badan lahir normal dan dengan kondisi normal berjumlah 62.5%. Hasil uji statistic chisquare, berdasarkan analisis chi square menunjukan anak BBLR memiliki hubungan yang signifikan dengan kejadian stunting (pvalue≤0.012) dengan kata lain anak yang lahir dengan BBLR berpeluang lebih besar untuk mengalami stunting dari pada anak yang memiliki berat badan lahir normal. Kesimpulanya adalah ada hubungan antara berat badan lahir terhadap kejadian stunting pada balita usia 2-5 tahun.
Pengaruh Pemberian Accupressure Terhadap Rasa Nyeri Punggung Bawah Pada Ibu Hamil Trimester III
Authors: Ade Marlisa Rahmadayanti  , Karneli  , Reni Wulandari  
Published: January 2023

Selama hamil seorang ibu mengalami perubahan perubahan yang terjadi baik fisik maupun psikologis. Perubahan yang terjadi selama kehamilan sering kali menjadi keluhan bagi ibu hamil diantaranya adalah mual muntah pada awal kehamilan, konstipasi, varises vena (pembuluh balik), gangguan berkemih, hemoroid, dan pembengkakan pada tungkai dan kaki serta nyeri punggung. Nyeri punggung bawah pada kehamilan menjadi masalah yang mengganggu kenyamanan ibu saat menjalani proses kehamilan. pengobatan nyeri punggung bawah dengan terapi accupressure dengan hasil bahwa terapi akupresur efektif dalam mengatasi nyeri punggung. Accupressure adalah salah satu bentuk fisioterapi dengan memberikan pemijatan dan stimulasi pada titik-titik tertentu pada tubuh yang berguna untuk mengurangi bermacam-macam sakit dan nyeri serta mengaktifkan kembali peredaran energi vital dan chi. Penelitian ini bertujuan untuk mengetahui pengaruh pemberian accupressure terhadap rasa nyeri punggung bawah pada ibu hamil trimester III.Metode penelitian ini menggunakan studi literatur dimana dilakukan analisis terhadap hasil penelusuran artikel jurnal (e-jurnal) dan artikel dengan tinjauan teori yang ada (e-book). Dari hasil studi literature ini diketahui bahwa terdapat pengaruh pemberian accupressure terhadap rasa nyeri punggung bawah pada ibu hamil trimester III Karena dapat meningkatkan hormon endorphin, hormone endhorpi dapat menimbulkan rasa nyaman dan memblok respon nyeri keotak lalu intensitas nyeri punggung berkurang.
Paritas Dan Dukungan Suami Dengan Pemilihan Alat Kontrasepsi Implan Pada Pasangan Usia Subur (PUS)
Authors: Camelia Rini 
Published: January 2023

Indonesia menduduki pringkat ke-4 dengan penduduk terbesar di dunia dan terbesar di ASIA Tenggara yaitu 255,461,700 jiwa. Salah satu bentuk perhatian khusus pemerintah dalam menanggulangi pertumbuhan penduduk dengan penggunaan kontrasepsi. RPJM meningkatnya penggunaan Metode Kontrasepsi seperti implan sebesar 75%. Tujuan untuk mengetahui hubungan paritas dan dukungan suami dengan Pemilihan Alat Kontrasepsi Implan pada PUS. Metode penelitian ini menggunmakan metode analitik dengan pendekatan cross sectional. Populasi penelitian ini adalah akseptor KB, dengan cara pengambilan sampel secara Acidental Sampling berjumlah 81 responden. Analisa data menggunakan analisa univariat dan analisa bivariat dengan hasil tabel distribusi dan uji statistik Chi-Square, dengan derajat kepercayaan 95%. Hasil penelitian analisa univariat, dari 81 responden didapatkan 33,3% yang menggunmakan kontrasepsi Implan, 28,4% responden dengan paritas tinggi, dan 44,4% responden yang mendapatkan dukungan suami. Analisa bivariat di dapatkan hasil p value 0,000, dan hasil p value 0,000 untuk dukungan suami. Kesimpulannya ada hubungan paritas dan dukungan suami dengan penggunaan kontrasepsi implan.
Pemarkah Kesantunan Linguistik Tuturan Bahasa Jepang Staf Hotel di Bali
Authors: Kusumarini Indah 
Published: January 2023

Services in the hotel industry are generally formal. The asymmetric relationship between the service buyer and the service provider has implications for the hotel's procedures in providing services to guests, such as maintaining of courtecy and polite speech. Based on the results of data analysis of conversations between Japanese guests and hotel staff in Bali, several verbal politeness markers in hospitality services have been found, they are;
modality (1) “ please”, (2) “would you please”, (3) "if you please", (4) “what”, (5) “is there”,(6) “do you please?”, (7) prefix o or go + guest object, like oheya (your room), (8) the greeting word "Okyaku sama" which means "Mr/Madam/Miss", (9) expressions in hotel services, such as (a) greeting, (b) offering help, (c) inviting, (d) apologizing, (e) thanking, (f) requesting, (g) giving advice, (h ) give attention. (i) excuse me, (j) wish good things to guests. All of them are performented in keigo (honorific language) so that based on the concept of politeness, these expressions are relatively safe, do not threaten the faces of guests or hotel staff.
Persimmon is a valuable source of carotine
Authors: Рузибой Нормахматов, 
Published: January 2023

В статье приводятся результаты исследований по содержанию каротина в четырех помологических сортах плодов хурмы: Хиякуме, Зенджи-мару, Денаусский сахарный и Тамопан, выращиваемых в погодно-климатических условиях Республики Узбекистан. Исследованиями доказано, что хурма, выращиваемая в погодно-климатических условиях Узбекистана, отличается высоким содержанием каротина. Исследованиями установлено, что высоким содержанием каротина отличаются помологические сорта плодов хурмы. По нашим исследованиям наиболее богатыми содержанием каротина оказались сорта плодов хурмы Зенджи-мару и Денаусский сахарный, где среднее содержание составляет около 2,5 мг на 100 г сырой массы. Содержание каротина в других исследованных сортах плодов хурмы - Хиякуме и Тамопан - составляет около 1,5 мг на 100 г сырой массы. Содержание каротина в этих сортах в 4-5 раза превышает среднее содержание каротина в семечковых плодах. Как известно, хурма как биологический объект обладает очень малым сроком хранения и транспортабельности. В связи с этим перезревшие плоды хурмы, которые не пригодны для дальнейшего хранения и транспортирования, могут быть использованы в качестве богатого источника каротина для получения ряда консервной продукции. Работа проводилась в лаборатории экспертизы качества продовольственных товаров Самаркандского института экономики и сервиса.
The article presents the results of studies on the content of carotene in four pomological varieties of persimmon fruits: Khiyakume, Zenji-maru, Denaus sugar and Tamopan, grown in the weather and climatic conditions of the Republic of Uzbekistan. Studies have shown that persimmons grown in the weather and climatic conditions of Uzbekistan have a high content of carotene. Studies have established that the accumulation of carotene by fruits is significantly affected by pomological varieties of persimmon fruits. According to our research, persimmon fruit varieties Zendzhi-maru and Denaussky sugar were the richest in carotene content, where the average content is about 2.5 mg per 100 g of fresh weight. The content of carotene in other studied varieties of persimmon fruits Khiyakume and Tamopan is about 1.5 mg per 100 g of fresh weight. The content of carotene in these varieties is 4-5 times higher than the average content of carotene in pome fruits. As you know, persimmon as a biological object has a very short shelf life and transportability. In this regard, overripe persimmons, which are not suitable for further storage and transportation, can be successfully used as a rich source of carotene to obtain a number of canning products. The work was carried out in the laboratory for the examination of the quality of food products of the Samarkand Institute of Economics and Service.
Kecerdasan Emosional Perawat di Rumah Sakit Swasta Berdasarkan Pengukuran Baron-On
Authors: Perang Blasius 
Published: January 2023

Kecerdasan Emosional membantu perawat dalam memberikan pelayanan yang benar, baik, dan efektif di rumah sakit. Penelitian ini bertujuan untuk mengetahui tingkat kecerdasan emosional perawat di rumah sakit swasta di Sulawesi Selatan. Seratus dua puluh tiga (123) responden/perawat yang bekerja di ruang VIP, UGD dan ruang perawatan dilibatkan dalam penelitian ini yang tersebar di Rumah sakit Swasta di Sulawesi Selatan. Instrumen yang digunakan adalah Bar-On Emotional Quotient Inventory: Short Form (Baron EQ-i:S). Instrumen terdiri dari 51 item dengan komponen: intrapersonal; interpersonal; manajemen stres; adaptasi; dan general mood. Penelitian ini merupakan penelitian kuantitatif deskriptif-korelasi dengan pengukuran statistik, frekuensi, dan distribusi persentase, rata-rata, standar deviasi, dan Kruskal Wallis. Teknik sampling menggunakan non probability dengan pendekatan purposive sampling. Hasil penelitian ini menunjukkan bahwa kecerdasan emosional responden dalam penelitian ini tergolong tinggi serta tidak terdapat perbedaan kecerdasan emosional perawat jika dikelompokkan berdasarkan jenis kelamin, tingkat pendidikan dan masa kerja. Selain itu, tidak ada perbedaan yang signifikan kecerdasan emosional perawat jika dikelompokkan berdasarkan area kerja, kecuali perawat yang bekerja di ruang VIP dan ruang perawatan. Oleh karena itu, hasil penelitian ini dapat dijadikan sebagai bahan referensi bagi rumah sakit untuk mengembangkan kualitas pelayanannya dengan meningkatkan kecerdasan emosional perawat melalui program-program yang ditawarkan dalam penelitian ini.