bluuebunny/crossref_metadata_2025_split huggingface dataset:
Assessment in Organisations
Authors: Bartram Dave 
Published: March 2004

Cet article aborde les pratiques actuelles et les tendances émergentes de l’évaluation dans les organisations. Une attention particulière est accordée a l’évaluation en vue du recrutement et de la selection, là où l’apparition de la méta‐analyse a fondamentalement changé la conception que l’on pouvait avoir des tests psychologiques et autres techniques de sélection. On analyse aussi l’impact d’Internet sur les pratiques de sélection. En ce qui concerne l’évaluation post‐embauche, l’obligation pour les organisations d’assumer des changements rapides est raportée à l’importance de la modélisation des compétences. Quelques points‐clés de l’évaluation post‐embauche sont passés en revue (leadership, feedback à 360°). Des perspectives pour la nouvelles recherches sont esquissées; il s’agit de créer des théories et des modèles plus pertinents, mais aussi de progresser dans les études de validitéà partir les données existantes. Finalement, on s’aperçoit que l’essentiel de la littérature actuelle s’appuie sur des recherches réalisées aux Etats‐Unis, un peu au Royaume Uni ou dans d’autres pays d’Europe. Beaucoup de ces recherches sont limitées dans leurs possibilités d’application en ce sens qu’elles ont été menćes sur de grandes organisations. On insiste sur le manque de travaux interculturels et sur la nécessité de s’intéresser à l’ensemble des organisations de travail (des grandes aux petites, des enterprises locales aux multinationals, aux secteurs public et privé).The article considers current practice and merging trends in assessment in organisations. Particular attention is paid to assessment for recruitment and selection, where the use of meta‐analysis techniques has radically changed the way in which psychological tests and other selection techniques are viewed. The impact of the Internet on selection practice is also discussed. For post‐hire assessment, the impact of the need for organisations to undergo rapid change is considered in relation to the importance of competency modelling. Some key areas (leadership, 360‐degree feedback) of post‐hire assessment are reviewed. Issues for future research are outlined. These include the need for better theory and models, together with the need to move ahead of a reliance on old data sets. Finally, it is noted that much of the current literature is based on research in the United States (with some from the United Kingdom and other parts of Europe). Much of the research is also limited in applicability in that it is based on large organisations. The need for more cross‐cultural studies and the need to cover the full range of work organisations (large to small; local to global; private to public sector) is emphasised.
Employee and Customer Perceptions of Service Quality in an Indian Firm
Authors: Subramony Mahesh , Beehr Terry A. , Johnson C. Merle 
Published: March 2004

Nous présentons un modèle complétant les conceptions existantes de la relation entre employés et clients dans la domaine des services qui propose que la perception de l’efficacité du service par l’agent comme prédictive de l’efficacité du service perçue par le client. L’efficacité du service se réfère à la perception qu’ont les agents de répondre ou même d’aller au‐delà des attentes relatives au service de la part de l’organisation et des clients exteriors. Nous avons enquêté la relation entre l’efficacité du service, la maturité de l’équipe, et la qualité du service dans la filiale indienne d’une organisation internationale de produits de bureaux. Les agents de service appartenant à 18 équipes autonomes ont classé leur propre efficacitéà répondre aux attentes de la direction et des clients extérieurs. Les donées préexistantes sur la maturité de ces équipes étaient recueillies auprès l’organisation. 114 clients de la même société, choisi au hazard, évaluaient la qualité du service fourni, leur satisfaction de ce service et les effets attendus par le client. Nous avons trouvé des liaisons positives entre l’efficacité du service, la maturité du groupe et la qualité de service. Ces resultants servent à enrichir la littérature reliant les comportements des employés aux effets sur les clients pour les sociétés operant dans les economies émergeantes.We proposed a model complementing existing conceptions of the relationship between service employees and their customers, that proposes service effectiveness as an employee‐level predictor of customer‐perceived service quality. Service effectiveness refers to employees’ perceptions of meeting or even exceeding the service‐related expectations of the organisation and external customers. We investigated the relationship between service effectiveness, team maturity, and service quality in an Indian branch of an international office products organisation. Service employees belonging to 18 self‐managed teams rated their own effectiveness in meeting the expectations of management and external customers. Pre‐existing team maturity data for these teams were obtained from the organisation. Simultaneously, 114 randomly selected customers of the same company evaluated the quality of service provided, their satisfaction with the service, and intended customer outcomes. We found positive links between service effectiveness, group maturity, and service quality. These results also help extend the literature linking employee behaviors with customer outcomes to companies operating in emerging economies.
The R&D performance in Taiwan's electronics industry: a longitudinal examination
Authors: Tsai Kuen‐Hung , Wang Jiann‐Chyuan 
Published: March 2004

R&D investment has been widely regarded as an important input for firms, particularly for high‐tech firms, to achieve competitive advantage within their industry. Hence, a number of high‐tech firms are now investing substantial amounts into R&D. Since R&D efforts enable firms to raise the competitive advantage, one noticeable and interesting issue expected to know is the degree to which R&D investment influences firm output performance. In Taiwan, much greater emphasis is also being placed into R&D investment in the high‐tech industries; however, R&D output performance has never been seriously examined within this sector. Since the island's electronics industry is widely regarded as the most promising industry in the ‘high‐tech sector’, and is expected to place greatest emphasis on its R&D efforts, we take the electronics firms as our analytical sample.This paper therefore sets out to estimate the impact of R&D on firm performance, in terms of productivity growth and the rate of return on investment, within the electronics industry in Taiwan, whilst also examining the Schumpeterian hypothesis, that R&D performance is an increasing function of firm size. Our examination of R&D performance is based on a panel sample of 83 large electronics firms, completely balanced over the period from 1994 to 2000, with series data of R&D capital also being constructed. Based upon the extended Cobb‐Douglas production function, a random effects model is developed with the estimations revealing that the output elasticity of R&D is around 0.19 and the average rate of return on R&D is around 22%. These findings clearly demonstrate that investment in R&D by these electronics firms has had an impact on their competitive advantage. Compared to the findings of previous studies, where the analytical unit of data was at firm level, here the rate of return on R&D is consistent with similar estimates for the US and UK, but lower than those for Japan. However, our estimations do not provide support for the hypothesis that the impact of R&D on productivity is an increasing function of firm size.
The Asian Empire: Siberia and Alaska through Russian Eyes
Authors: Hundley Helen 
Published: March 2004

Books reviewed in this article:Alix O'Grady, From the Baltic to Russian America 1829–1836: The Journey of Elizabeth von WrangellNatal′ia Okhotina‐Lind and Peter Ulf Moller (eds.), Vtoraia Kamchatskaia ekspeditsiia: Dokumenty 1730–1733, part 1, Morskie otriady: Istochniki po istorii Sibiri i Aliaski iz Rossiiskikh arkhivovGeorg Wilhelm Steller, Steller's History of Kamchatka: Collected Information Concerning the History of Kamchatka, Its Peoples, Their Manners, Names, Lifestyle, and Various Customary PracticesAndrei A. Znamenski (trans.), Through Orthodox Eyes: Russian Missionary Narratives of Travels to the Dena'ina and Ahtna, 1850s–1930s
Constraints and Choices in Mothers' Employment careers: a Consideration of Hakim's Preference Theory
Authors: McRae Susan 
Published: March 2004

ABSTRACTThis paper provides an empirical examination of women's work histories following a first birth, their sex‐role attitudes, and the relationship between attitudes and work history. In the light of these analyses, the aptness of Preference Theory (Hakim 2000) as an explanation for the position of women in the British labour market is considered. Addressed in particular is Hakim's argument (2000: 7) that the main determinant of women's heterogeneous employment patterns and work histories is heterogeneity in their preferences for differing combinations of family work and paid employment. Although support is found for Hakim's argument that employment careers are centrally important for only a minority of women, little evidence is adduced that it is preferences that distinguish the minority from the majority. The existence of a continuum of work–family preferences means that women with similar preferences (but differing capacities for overcoming constraints) will have very different labour market careers. Analysis of longitudinal data fails to support the central argument of Preference Theory that women in Britain and North America (countries where women live ‘in the new scenario’) have genuine, unconstrained choices about how they wish to live their lives. Instead, it is argued that a complete explanation of women's labour market choices after childbirth, and of the outcomes of those choices, depends as much on understanding the constraints that differentially affect women as it does on understanding their personal preferences.
Credit and Civilization
Authors: Newton Tim 
Published: March 2004

ABSTRACTThis paper analyses financial credit in order to re‐examine the work of Norbert Elias, particularly his association of interdependency complexity with social discipline, and his approach to contradiction. Following a discussion of these issues, the paper examines Elias's writing on money and explores the emergence of financial credit networks in early modern England. Attention is paid to credit networks and social discipline, to credit and the state, and to the contradictory images associated with the transition to modern cash economies. From one perspective, early modern credit networks might be read as a confirmation of Elias, particularly his argument that interdependency complexity, changing power balances and self‐restraint are interwoven. Yet the development of modern cash money raises questions, not just in relation to Elias's treatment of money, but also with regard to his assumptions about social discipline and his approach to ambivalence and contradiction. Drawing on the foregoing discussion, the paper argues that the relation between interdependency complexity and social discipline is contingent and variable, and that interdependency complexity may simultaneously encourage contradictory processes, such as those of civilizing and barbarity.
Norbert Elias, Maritime Supremacy and the Naval Profession: On Elias' Unpublished Studies in the Genesis of the Naval Profession
Authors: Moelker René 
Published: March 2004

ABSTRACTIn 1950 Norbert Elias published the first of three studies on ‘The Genesis of the Naval Profession’ in the British Journal of Sociology. At the time Elias was not the established scholar that he was to become in later days. In the 1950s his work on the ‘Naval Profession’ was not well received by the audience, even though all the major themes of the ‘civilizing process’ were interwoven in the article. The other two studies were never published in English journals (only one was published in a Dutch journal but received no international attention). A perusal of the Norbert Elias Archive in Marbach am Neckar in Germany ‐ shows that the ‘Naval Profession’ project is larger than the intended three part series of articles for the BJS. From an outline to the project found in the archive it can be concluded that Elias intended to write a book with six to seven chapters. The key to the studies is a sketchy theory of institutions, which states that conflict promotes institutional development. Through the conflict between two occupational groups, sailors and soldiers, the naval officer becomes institutionalized as a new profession. During the period this process takes place England acquires maritime supremacy, secures the passages to the colonies and becomes an empire.
Marshall, Mannheim and Contested Citizenship
Authors: White Robert , Donoghue Jed 
Published: March 2004

ABSTRACTIn this paper we address tensions in Marshall's account of the successive emergence of civil, political and social rights in citizenship. These tensions were Marshall's implicit and typically modern assumption of human nature, his privileging of the analytical rationality that follows from it, and the disjunction between the fixity of that rationality and the ‘evolution’ of his central metaphor. When he returned to it by emphasizing strains between democratic, welfare and capitalist moments that were co‐present in the ‘hyphenated society’ rather than successive, he did so in a pessimistic tone at odds with the progressive modernism of his first schema.Although Marshall noted that conflicting principles in citizenship arose ‘from the very roots of our social order’, he did not elaborate the point in this first tripartite model. We argue that by adopting a single and typically modern form of rationality Marshall foreclosed on the contradictions that he held to be characteristic of academic disputes over citizenship. Since Mannheim had focused on the effects of such contradictions, his work allows a fruitful revisiting of Marshall's themes.To blend the two models we read Marshall through Karl Mannheim's early studies of political knowledge. Here Mannheim had anticipated the shift from stages to co‐presence, and had prefigured a resolution of Marshall's sense of impasse. In his account of liberal, socialist and conservative thought‐styles ‐ the ways of seeing and knowing that are characteristic of particular ways of life ‐ he saw political change as a dynamic interactive effect of individually calculating, dialectically collective and culturally symbolic forms of rationality.
Social capital and social exclusion in England and Wales (1972–1999)
Authors: Li Yaojun , Savage Mike , Pickles Andrew 
Published: March 2004

ABSTRACTRecent research on social capital has explored trends in membership in voluntary organizations. However, there is currently little robust evidence on such trends in the UK since the 1970s, nor is there any analysis of whether participation bridges social divisions or accentuates them. This paper explores trends in participation in England and Wales since 1972 using data from the Social Mobility Inquiry of 1972 and the British Household Panel Survey of 1992 and 1999. We are concerned with social exclusion mechanisms in social capital generation in Britain over the three decades. Using binomial and multinomial models to ‘unpack’ the effects of socio‐cultural factors on civic participation and on different types of associational membership, we test the thesis of across‐the‐board decline in social capital by Putnam (2000) and that of rising levels of middle‐class social capital versus consistent low levels of working‐class social capital by Hall (1999). The results show significant socio‐cultural‐gender differences, a relative stability of middle‐class participation, and a rapid decline in the working‐class access to social capital. We challenge the established accounts of both theses.
Rethinking the concept of professionalism: the case of journalism
Authors: Aldridge Meryl , Evetts Julia 
Published: March 2004

ABSTRACTJournalists in the UK have always been ambivalent about what form of occupational control to pursue. Although resistant to the structures of the conventional profession, they have embraced the idea of ‘professionalism’. As the formations traditionally associated with Anglo‐American professions become relevant to fewer and fewer employees and increasingly subject to external regulation it is more relevant, we suggest, to investigate how the discourse of ‘professionalism’ as a set of values and identities can be mobilized by employers as a form of self discipline. Journalism, notable for its powerful occupational mythology, provides a vivid example of how this process has eased the imposition of radical changes to the organization of work. Now, ironically, recent changes in the occupation's social composition and training may mean that journalists, who have always cherished a self‐image as socially marginal, will aspire to conventional professional respectability.
General practitioner management of intimate partner abuse and the whole family: qualitative study
Authors: Taft Angela , Broom Dorothy H , Legge David 
Published: March 2004

AbstractObjective To explore management by general practitioners of victimised female patients, male partners who abuse, and children in the family.Design Triangulated qualitative study comparing doctors' reported management with current recommendations in the literature.Participants 28 general practitioners attending continuing medical education about management of domestic violence.Results Doctors perceived partner abuse in diverse ways. Their gender, perceptions, and attitudes could all affect identification and management of this difficult problem. A few doctors practised in recommended ways, but many showed stress and aversion, difficulties in resolving the tensions involved in managing all family members, and neglect of the risks to children. Some doctors used contraindicated practices, such as breaking confidentiality and undertaking or referring for couple counselling. Doctors who were not familiar with community based agencies were reluctant to use them. A lack of expertise and support could have a negative impact on doctors themselves.Conclusions General practitioners managing partner abuse need to be more familiar with and apply the central principles of confidentiality and safety of women and children. Recommended guidelines for managing the whole family should be developed. Doctors should consider referring one partner elsewhere and avoid couple counselling; always ask about and act on the children's welfare; refer to specialist family violence agencies; and seek training, supervision, and support for the inherent stress. Medical education and administration should ensure comprehensive training and support for doctors undertaking this difficult work.
Effects of training on quality of peer review: randomised controlled trial
Authors: Schroter Sara , Black Nick , Evans Stephen , Carpenter James , Godlee Fiona , Smith Richard 
Published: March 2004

AbstractObjective To determine the effects of training on the quality of peer review.Design Single blind randomised controlled trial with two intervention groups receiving different types of training plus a control group.Setting and participants Reviewers at a general medical journal.Interventions Attendance at a training workshop or reception of a self taught training package focusing on what editors want from reviewers and how to critically appraise randomised controlled trials.Main outcome measures Quality of reviews of three manuscripts sent to reviewers at four to six monthly intervals, evaluated using the validated review quality instrument; number of deliberate major errors identified; time taken to review the manuscripts; proportion recommending rejection of the manuscripts.Results Reviewers in the self taught group scored higher in review quality after training than did the control group (score 2.85 v 2.56; difference 0.29, 95% confidence interval 0.14 to 0.44; P = 0.001), but the difference was not of editorial significance and was not maintained in the long term. Both intervention groups identified significantly more major errors after training than did the control group (3.14 and 2.96 v 2.13; P < 0.001), and this remained significant after the reviewers' performance at baseline assessment was taken into account. The evidence for benefit of training was no longer apparent on further testing six months after the interventions. Training had no impact on the time taken to review the papers but was associated with an increased likelihood of recommending rejection (92% and 84% v 76%; P = 0.002).Conclusions Short training packages have only a slight impact on the quality of peer review. The value of longer interventions needs to be assessed.
Survival after surgery or therapeutic catheterisation for congenital heart disease in children in the United Kingdom: analysis of the central cardiac audit database for 2000-1
Authors: Gibbs John L , Monro James L , Cunningham David , Rickards Anthony 
Published: March 2004

AbstractObjectives To analyse simple national statistics and survival data collected in the central cardiac audit database after treatment for congenital heart disease and to provide long term comparative statistics for each contributing centre.Design Prospective, longitudinal, observational, national cohort survival study.Setting UK central cardiac audit database.Main outcome measures Survival at 30 days and one year after treatment in the year April 2000-March 2001, assessed by using both volunteered life status and independently validated life status through the Office for National Statistics, using the patient's unique NHS number, or the general register offices of Scotland and Northern Ireland. Institutional results following a group of six benchmark operations and three benchmark catheterisation procedures.Results Since April 2000 data have been received from all 13 UK tertiary centres performing cardiac surgery or therapeutic cardiac catheterisation in children with congenital heart disease. Altogether 3666 surgical procedures and 1828 therapeutic catheterisations were performed. Central tracking of mortality identified 469 deaths, 194 occurring within 30 days and 275 later. Forty two of the 194 deaths within 30 days were detected by central tracking but not by volunteered data. For surgery overall, survival at 30 days was 94.9%, falling to 91.2% at one year; this effect was most marked for infants. For therapeutic catheterisation survival at 30 days was 99.1%, falling to 98.1% at one year. Survival of individual centres or individual operators did not differ from the national average after benchmark procedures.Conclusions Independent data validation is essential for accurate survival analysis. One year survival gives a more realistic view of outcome than traditional perioperative mortality. Currently no detectable difference exists in survival between any of the 13 UK tertiary congenital heart disease centres, but confidence intervals for small centres are wide, limiting our power to detect underperformance from analysis of a single year's data. Appropriately resourced, focused national audit is capable of accurate data collection on which nationwide, long term quality control can be based.