bluuebunny/crossref_metadata_2025_split huggingface dataset:
Movement toward a predominantly electronic journal collection
Authors: Zhang Xiaoyin , Haslam Michaelyn 
Published: March 2005

PurposeTo address the UNLV Libraries movement toward a predominantly electronic journal collection including evaluation of library collection and reevaluation of organizational structure, staff resources and workflow to find the best ways to provide library users with timely and reliable access to electronic resources.Design/methodology/approachA range of UNLV Libraries initiatives in building and managing electronic resources is described to demonstrate how the library moved from a predominantly print environment to a predominantly electronic environment. The paper consists of sections: development of the electronic resources collection, reengineering acquisitions/periodicals, new responsibilities and new skills, next steps, and conclusion.FindingsSince 1999, the composition of the Libraries journal collection has been dramatically changed. The percentage of print‐only subscriptions decreased from 59 percent in 1990 to 20 percent in 2004, while electronic journals jumped from 35 percent to 75 percent. The percentage of Libraries materials acquisitions budget spent on electronic resources rose by at least 10 percent each year. The proliferation of electronic resources had a major impact on the acquisitions/serials activities from handling physical objects to initiating and ensuring ongoing access to electronic resources. It has resulted in a workflow that requires ongoing review and change to accommodate the constant technological developments that have impacted the management of information delivered electronically.Originality/valueThe focus of this paper on changing workflows in the implementation of electronic resources is unique. As Libraries incorporate electronic resources into their collections, the necessity to develop new workflows presents challenges at all levels from daily activities to long‐term planning. The experiences at Lied library offer other Libraries practical examples of ways the challenges have been met.
Bandwidth bottlenecks at the University of Botswana
Authors: Gerhan David R. , Mutula Stephen M. 
Published: March 2005

PurposeTo examine the technical reasons for excessively slow internet speeds at the University of Botswana, to discover the present state of development efforts addressing such examples of the qualitative digital divide, and to recommend remedies.Design/methodology/approachSurveys of students, the authors' professional experiences, and reports from corporate, public, and intergovernmental organizations provided insights into the effects – and causes – of internet slowdown.FindingsBandwidth bottlenecks were identified in successive stages of intercontinental internet traffic. Causes included network design and capacity, telecommunications regulations, and competing budgetary demands within Botswana.Research limitations/implicationsMuch of the literature on the digital divide has stressed plentiful hardware and internet connections in affluent societies versus their scarcity in developing societies. This study illustrates that hardware and connections are necessary but not sufficient for adequate online performance. Technological advance and development can each stimulate the other, and that two‐way interconnection necessitates more than a simple call for more spending to increase developing countries' bandwidth. The paper presents recommendations in addition to higher funding.Originality/valueStudent and other micro‐level data serve as measures for the local performance of a global utility, the internet. Tracking message transmission uncovers bottlenecks along the path of the intercontinental internet, specifically as it reaches Africa. These “street‐level” approaches can assist the international aid community, the telecommunications industry, and the public sector in Botswana and elsewhere in removing obstacles to the internet as a potentially important tool for national‐ and human‐development.
About XML: from Ghostbusters to libraries – the power of XUL
Authors: Wusteman Judith 
Published: March 2005

PurposeThis paper introduces XML user‐interface language (XUL) and its use in Mozilla/Firefox extensions. It also describes OPAX, a prototype XUL OPAC user interface based on the Mozilla Amazon Browser.Design/methodology/approachExtensions offer a clear illustration of the strength of open‐source software.FindingsXUL could have a major impact on the functionality, ease of development and interoperability of user interfaces for a range of library systems.Practical implicationsThere is a distinct move towards declarative, markup‐driven user interfaces. It is not yet clear whether XUL will emerge as the leader in this field, although its leverage of common standards and its long and excellent track record make this the ideal scenario.Originality/valueFor anyone not yet convinced that the move from IE to a Mozilla browser can only improve their productivity, extensions should decide the issue.
Quality management and employee commitment
Authors: Schalk René , van Dijk Wim 
Published: March 2005

PurposeTo assess the relationship between quality management and employee commitment.Design/methodology/approachAnalysis of the state of affairs with respect to (T)QM programs in The Netherlands based on the literature and interviews with key informants.FindingsDescription of an approach that tries to integrate employee commitment and quality management based on the concept of employees’ psychological contracts with their organization (ideas about mutual obligations between them and their employer).Research limitations/implicationsThe interviews with key informants provide limited information; the study is done in only one country. Research in a broader context and on a larger scale would give a more general overview.Practical implicationsThe crucial factor in making quality management work can be better described by “quality fails when employees’ psychological contracts are neglected” than by “quality fails when system fails”.Originality/valueThis paper highlights the essential relationship between quality management and employee commitment and offers suggestions on how to approach this issue.
Managing change at Sears: a sideways look at a tale of corporate transformation
Authors: Collins David , Rainwater Kelley 
Published: March 2005

PurposeThis paper offers a reanalysis or “re‐view” of a celebrated tale of corporate transformation – the turnaround of Sears, Roebuck and Company – which was discussed in theHarvard Business Review. Noting that “contextual” and “processual” attempts to revise the tale of Sears and its transformation would tend to exchange one monological rendering for another, albeit more critical account, the paper “re‐views” the case in an attempt to make space for perspectives and narratives normally edited out of narratives of change management.Design/methodology/approachBuilding upon a critical review of the literature concerned with organizational storytelling the paper “re‐views” the Harvard rendering of the Sears case as an epic tale. The paper then supplements this epic rendering of the Sears case with another two accounts of the case, which recast and review the tale first as a tragedy and then as a comedy.FindingsThe paper reveals the polysemic nature of organization and change and suggests the need for approaches to the narration of change that can give voice to perspectives denied by both celebratory and critical accounts of change management.Originality/valueThe paper offers an innovative “re‐view” of a celebrated account of change management and invites the reader to make room for voices and perspectives normally lost within narratives of change.
“What you'll say is … ”: represented voice in organizational change discourse
Authors: Anderson Donald L. 
Published: March 2005

PurposeFollowing Bakhtin, organizational discourse scholars have examined ways in which organizational actors draw on and negotiate historical texts, weave them with contemporary ones, and transform them into future discourses. This paper examines how this practice occurs discursively as members in a high‐tech corporation conduct an organizational change.Design/methodology/approachThis paper interprets discourse excerpts from meetings of a project team in the western US. Through participant‐observation and discourse analytic methods, the data gathered consists of field notes, over 33 hours' worth of team meeting conversation and five hours of interview data.FindingsThrough the use of represented voice, organizational members work out how an action or practice has sounded in the past as spoken by another member, and they articulate how proposed organizational changes might sound in the future. By making these inferences, members are able to discursively translate between a single situated utterance and organizational practices.Practical implicationsThe analysis suggests that organizational change occurs when people temporarily stabilize the organization through the voicing of current practices (as references to what “usually happens” via what is “usually said”) and new practices (as references to what might be said in the future). It is when these practices are solidified and made real through these translations between identity, voice, and organizational practices that members are able to draw comparisons and transformations between “past” and “future” language, and thereby experience and achieve organizational change.Originality/valueThe paper furthers our knowledge of how organizational members discursively negotiate meanings during the process of organizational change through a specific discourse pattern.
Global e‐tailing: US consumers' intention to shop for cultural products on the internet
Authors: Lee Seung‐Eun , Littrell Mary A. 
Published: March 2005

PurposeAims to investigate consumers' shopping values and web site beliefs that influence their intention to shop for cultural products.Design/methodology/approachUses the Theory of Reasoned Action (TRA) as a framework to explain the structural interrelationships among internet shopping value, beliefs about the web site, shopping attitude, and shopping intention. A total of 203 persons responded to an invitation to participate in a web survey for the purpose of data analysis.FindingsConsumers' beliefs about the web site, especially with regard to merchandising, both directly and indirectly influenced their intention to shop for cultural products in the future. The proposed model supported the effectiveness of the extended TRA in the context of cultural product shopping on the internet. Overall, the findings confirmed elements of the TRA such as belief structures as determinants of attitudes and attitudes as determinants of behavioral intention.Practical implicationsConsumers who shop for cultural products on the internet have both hedonic and utilitarian shopping values and both these values must be addressed by internet retailers. Regular changes in products and presentation are vital for maintaining repeat patronage. Future research should explore how shopping values are related to web site attributes in different contexts of shopping.Originality/valueOffers valuable recommendations to internet retailers, if they are to retain customers in a very specialized arena.
Effect of brand familiarity, experience and information on online apparel purchase
Authors: Park Jihye , Stoel Leslie 
Published: March 2005

PurposeThe purpose of this study is to examine the effect of brand familiarity, the number of pieces of product information presented on a web site, and previous online apparel shopping experience on perceived risk and purchase intention.Design/methodology/approachThe experiment was 2 (brand familiarity)×2 (information availability) factorial design and 166 students participated in this study.FindingsMultivariate and univariate analyses found a significant effect of brand familiarity and previous experience on perceived risk and purchase intention, and no effect of amount of information on perceived risk and purchase intention.Research limitations/implicationsParticipants may not have carefully considered the product information because the experiment was not an actual purchase situation, although a scenario was given. In future studies, creating an actual purchase situation may be necessary to investigate the effect of the amount of information available on the web sites on perceived risk and decision making.Practical implicationsThe present study suggests that internet retailers should capitalize on the power of their brand names. Multi‐channel retailers may be able to derive significant advantages from brand familiarity among their customers.Orginality/valueThis study has added to the in‐home shopping literature by extending findings of previous research to internet shopping. Findings suggest that internal information, specifically familiarity with brands offered online and previous experience of shopping online, influence perceptions of risk associated with shopping online, as well as intentions to purchase online.
Customer perceptions of e‐service quality in online shopping
Authors: Lee Gwo‐Guang , Lin Hsiu‐Fen 
Published: March 2005

PurposeThis paper develops a research model to examine the relationship among e‐service quality dimensions and overall service quality, customer satisfaction and purchase intentions.Design/methodology/approachData from a survey of 297 online consumers were used to test the research model. Confirmatory factor analysis was conducted to examine the reliability and validity of the measurement model, and the structural equation modelling technique was used to test the research model.FindingsThe analytical results showed that the dimensions of web site design, reliability, responsiveness, and trust affect overall service quality and customer satisfaction. Moreover, the latter in turn are significantly related to customer purchase intentions. However, the personalization dimension is not significantly related to overall service quality and customer satisfaction.Research limitations/implicationsFuture research can use different methodologies, such as longitudinal studies, focus groups and interviews, to examine the relationship between service quality and customer purchase behaviour in online shopping contexts.Practical implicationsThis study suggests that to enhance customer purchase intentions, online stores should develop marketing strategies to better address the trustworthiness, reliability, and responsiveness of web‐based services. Online stores can devote valuable corporate resources to the important e‐service quality attributes identified by this study.Originality/valueThis study developed the instrument dimensions of e‐service quality by modifying the SERVQUAL model to consider online shopping context. Moreover, the results of this study provide a valuable reference for managers of online stores, as well as for researchers interested in internet marketing.
A generative response to palliative service capacity in Canada
Authors: Aherne Michael , Pereira José 
Published: March 2005

PurposeThis paper situates a large‐scale learning and service development capacity‐building initiative for hospice palliative care services within the current Canadian policy context for use by international readers.Design/methodology/approachIn 2000 a national initiative using action research as its design was crafted to support continuing professional development and knowledge management in primary‐health care environments.FindingsThe Canadian health policy context is complex and requires innovative solutions to achieve desired changes in response to emerging population health demands for quality end‐of‐life care. Employment of educational and social science constructs, including complexity theory, communities of practice, transformative learning theory, and workplace learning methods, has proven helpful in supporting the creation of national capacity for hospice palliative care.Research limitations/implicationsThere is a significant contribution for social scientists to make in aiding a better understanding of the complexity in health systems. At the same time, an aging population in industrial countries demands more active engagement of legal and bioethical scholars in a range of emerging policy and legislative questions about quality end‐of‐life care. Educational research is also required to understand better and reform curricula to prepare an emerging generation of health science practitioners for the demands of an aging population.Practical implicationsChanging health service delivery environments demand rethinking of the knowledge and skills leaders require to influence desired change. A broader understanding of where and how learning takes place is essential for enhancing the quality of patient care.Originality/valueThe Pallium Project represents a generative response to facilitating learning and building longer‐term system capacity. The journey of project development to date illustrates some important lessons that can be adopted from hospice palliative care to inform other primary‐health care initiatives, including, potentially, mental health, cardiology, diabetes, geriatrics, where productive change can result from productively linking specialists and primary‐care colleagues.
Exploring online dating and customer relationship management
Authors: Smith Alan D. 
Published: March 2005

PurposeTo explore and add insight to the online‐dating services phenomena which is the next product and beneficiary of the internet revolution that offers customers a convenient and affordable alternate to traditional methods of dating.Design/methodology/approachEmpirically investigated through conceptual models and statistical methods was the value proposition of online matchmaking services, which boils down to the ability to provide appropriate matches through successfully business‐to‐customer (B2C) customer service enhanced by the web and based on sound customer relations management practices.FindingsThe differentiation of the marketplace includes unique ways to collect user‐based information and customized, proprietary algorithms that generate what are believed to be the best matches, based on user and matchmaking service criteria. Online dating services use statistics, data mining, and activity monitoring to provide appropriate matches; thus, differentiating their services and understanding the success of their product offering.Research limitations/implicationsThe basic strategic business model created by online dating industry that is researched in this paper is built around B2C customer service in a privacy and security conscious environment. Internet dating service providers are gaining increased acceptance though successful use of customized software that helps generate a potential valued‐added match for the masses.Practical implicationsWhat most companies do not define as clearly are the many privacy issues and possible protection against the people they may come in contact with through using these services. The industry has to be particular careful about the legal ramifications since much of the information it gathers from its customers must remain private and confidential in order to succeed and gain a larger market share.Originality/valueIt is apparent that online dating services are concerned with privacy and confidentiality issues as high priority by management. To date, no academic‐based research has surfaced concerning this emerging online industry and the information exchanges required to ensure a safe environment.
From the search problem through query formulation to results on the web
Authors: Barsky Elena , Bar‐Ilan Judit 
Published: March 2005

PurposeThe purpose of the research was to create internet search instructions, to test their effectiveness and to track the search behavior of the first year MLS studentsDesign/methodology/approachThe students received two exercises with similar search tasks. No specific search guidelines were delivered to the students prior to the first exercise. Prior to the second exercise students received a lecture based on the internet search instructions developed by the authors. The results of the two searches were analyzed and compared.FindingsAs a result of the lecture students significantly improved the search results. There were a certain number of problematic search behavior patterns and obstacles uncovered, which proved to have a critical impact on the search results, such as: difficulties in acquiring new or alternative vocabulary during the search process, perception of the task as the ultimate source of keywords, and perception of commercial sources as unavailable.Research limitations/implicationsIn order to understand the effect of the internet search instructions, the experiment has to be repeated with other groups of users. If the results consistently show that search behavior improves, the authors recommend systematic training of internet users.Originality/valueThe paper might be particularly interesting for information specialists and search instructors mostly because it reveals connection between the way the problem was stated and initial search strategy – a connection that to our knowledge has not been deeply explored yet.
Z39.50 broadcast searching and Z‐server response times
Authors: Macgregor George 
Published: March 2005

PurposeAims to focus on research and findings relating to the Z‐server response times and the performance of Z39.50 for parallel searching.Design/methodology/approachThis paper begins by briefly outlining the evolution of Z39.50 and the current trends, including the work of the JISC CC‐interop project. The research crux of the paper focuses on an investigation conducted with respect to testing Z39.50 server (Z‐server) response times in a broadcast (parallel) searching environment. Customised software was configured to broadcast a search to all test Z‐servers once an hour, for 11 weeks. The results were logged for analysis.FindingsMost Z‐servers responded rapidly. “Network congestion” and local online public catalogue usage were not found to influence Z‐server performance significantly. Response time issues encountered by implementers may be the result of non‐response by the Z‐server and how Z‐client software deals with this. The influence of “quick and dirty” Z39.50 implementations is also identified as a potential cause of slow broadcast searching.Research limitations/implicationsThe paper indicates various areas for further research, including setting shorter time‐outs and greater end‐user behavioural research to ascertain user requirements in this area. The influence more complex searches, such as Boolean, have on response times and suboptimal Z39.50 implementations are also emphasised for further study.Practical implicationsThis paper informs the library and information science (LIS) research community and has practical implications for those establishing Z39.50 based distributed systems, as well as those in the web services community.Originality/valueThe paper challenges popular LIS opinion that Z39.50 is inherently sluggish and thus unsuitable for the demands of the modern user.