bluuebunny/crossref_metadata_2025_split huggingface dataset:
Gender influence on business students’ expectations for sustainability transformations in higher education: a cross-national study
Authors: Grunwald Guido , Kara Ali , Spillan John 
Published: January 2025

Purpose
This study aims to examine how male and female students’ sustainability expectations of Higher Educational Institutions (HEIs) differ in various cultural contexts.

Design/methodology/approach
Based on a sample of 239 business students from the USA and Germany, a mixed qualitative-quantitative research design is employed combining content analysis and Kano analysis to examine gender- and country-different students’ sustainability expectations.

Findings
Female students across countries have higher sustainability expectations than males. Gender equality and inclusion are more important to female than male students. While male students considered most attributes as indifferent, female students in the US considered many sustainability attributes as one-dimensional, and those in Germany considered production and consumption and equity and inclusion as must-be attributes.

Research limitations/implications
A larger, more representative sample could provide deeper insights into students’ sustainability expectations. The Kano model may not fully capture the complexity of these expectations due to its reliance on predefined definitions. More comprehensive and dynamic approaches are needed to understand and predict students’ sustainability expectations.

Practical implications
Grouping HEIs’ sustainability transformation attributes based on students’ basic, performance and excitement needs supports quality and expectation management at HEIs by prioritizing measures and aligning sustainability communication.

Originality/value
To the best of the authors’ knowledge, this study is the first to apply Kano analysis to examine and compare students’ future-oriented normative sustainability expectations of their HEIs across different gender groups and countries. It enables more profound and realistic insights into barriers and enablers of HEIs’ sustainability transformations and highlights how unmet expectations can impact stakeholder behavior across different country contexts.
“…No one knows what it exactly means”: how do design graduates approach the concept of sustainability?
Authors: Ayhan Arda Seher Naz , Gelmez Koray 
Published: January 2025

Purpose
By exploring the understanding of design graduates toward the concept of sustainability in both their professional and personal lives, this study aims to uncover how they approach the concept of sustainability, providing insights for design educators, researchers and curricula.

Design/methodology/approach
This study adopts a phenomenological approach and uses a mixed methodology, incorporating semi-structured interviews with 18 design graduates and a survey conducted with 181 design graduates from industrial design departments at universities in Türkiye. Regarding the research approach, the authors analyzed the data using thematic analysis.

Findings
Empirical findings revealed that design graduates from various universities in Türkiye perceive sustainability as a complex, multifaceted and popular concept. They associated it with environmental factors, including material properties, recycling and reuse activities, as well as with daily life practices. In terms of critical perspectives on sustainability, the prominent findings were on the transparency of the concept, its limitations and its outcomes. Another critical view they expressed was the lack of expertise in sustainability. Furthermore, their engagement with the concept of sustainability was influenced by intrinsic and extrinsic motivations.

Originality/value
This study distinguishes itself by exploring how design graduates approach the concept of sustainability, complementing existing research that focuses on design curricula, learning outcomes, design projects or students’ perspectives in higher design education.
Keeping streets safe at night: navigating jurisdictional boundaries between the police and the private security industry
Authors: Cant Sarah , Makinde Mary 
Published: January 2025

Purpose
Keeping streets safe at night to protect users of the night-time economy (NTE) is a responsibility shared by the police and private security companies, yet little is known about this collaboration in practice. The study aims to explore the experience of both agencies to reveal examples of good practice as well as any tensions and risks that emanate from this partnership.

Design/methodology/approach
Focus groups with 19 police officers and four private security guards were conducted in one city in the Southeast of England, UK, during 2023, to elicit their narrative accounts of working at night and their attitudes towards one another.

Findings
The study revealed the importance of non-statutory agencies in maintaining order in the city centre at night, often in the absence of a police presence, at the expense of their own safety and without legal and physical protection. However, private security guards recognised that they sometimes traversed their jurisdictional boundaries. This practice concerned the police, as it compromised formal investigation and blurred lines of responsibility. Both the police and security guards identified training needs, experienced violence themselves, felt unsupported in their work and recognised that more could be done to build collaborative working relations.

Practical implications
The findings suggest several practical strategies that would enhance statutory and non-statutory collaboration, particularly through strengthening the understanding of where jurisdictional boundaries should be drawn. Specifically, the instatement of formal channels of communication between formal policing and private security, alongside joint training, would be beneficial.

Originality/value
This study explores a gap in the current knowledge and understanding of how order is maintained at night. There is limited research into the role of private security and our understanding of police experiences of night working is nascent. By holding focus groups simultaneously with both agencies gave new insights into the current working relationship and views of one another. The respondents articulated not only mutual respect but also significant levels of distrust and misunderstandings, leading to risks for both groups and users of the NTE. The findings provide recommendations to strengthen collaborative working.
Introduction to the APPQUAL scale for measuring perceived e-service quality of stock trading applications
Authors: Panwar Tapish , Khan Kalim 
Published: January 2025

PurposeDespite a significant rise in the adoption of online stock trading applications, the research on measuring and enhancing the service experience of customers is scarce. This paper aims to put forth a credible service performance measurement tool, APPQUAL, customized for stock trading applications.Design/methodology/approachThe paper is based on a multi-method research using qualitative and quantitative research. Further, structural equation modeling is used to establish constructs for measuring service performance.FindingsAPPQUAL is conceived and built to measure the service performance of stock trading applications. The APPQUAL measures service performance based on five unique dimensions – Safety Accuracy, Performance, Support and Usability associated with the perceived e-service quality of stock trading applications.Research limitations/implicationsThis study extends measurement scales for service quality measurement for a relatively new service of online stock trading applications. The scales are adapted as well as built with the help of an iterative process. The methodology is in line with the previous academic research, and the new scales developed can lead to further extensions to scale for different services.Practical implicationsThe APPQUAL tool developed as part of this study can be applied to assess service performance and perceived service quality of stock trading applications, which have leap frogged in terms of adoption but have also been met with criticism on poor customer experience. This study shall add to the body of knowledge of stock trading platforms to enhance service experience by targeting the right factors and underlying items. The efficacy and application of the tool have been demonstrated in this paper by applying it to Zerodha and Upstox, the two of the biggest online stock trading applications in India.Originality/valueThere is no research or tool available currently which focuses on the service quality of the new-age platform application of stock trading apps. This is especially glaring due to the large-scale adoption of these applications by Indian customers.
A localized and humanized approach to chatbot banking companions: implications for financial managers
Authors: Misra Richa , Malik Garima , Singh Pratibha 
Published: January 2025

PurposeThe study aims to examine the influence of Unified Theory of Acceptance and Use of Technology (UTAUT) and anthropomorphic design cues in determining the level of satisfaction among banking chatbot users. It also tests the moderating impact of the localization of content on the relationship. The study also encompasses expectation confirmation, elucidating the significance of perceived trust in maintaining intention.Design/methodology/approachThe study conducted a comprehensive online survey, collecting 667 questionnaires from users of conversational chatbots in both public and private sector banks. We analyse the data using Partial Least Squares Structural Equation Modelling and fuzzy-set Qualitative Comparative Analysis.FindingsPerformance and effort expectancy, perceived interestingness of interaction and perceived empathy were identified as significant indicators, whereas facilitating conditions, social influence and perceived intelligence were not significant in explaining satisfaction. Perceived trust was a significant mediator, while localization was a significant moderator in all the cases except social influence and satisfaction.Practical implicationsTo improve perceived intelligence and empathy, tech developers should focus on improving the chatbot’s ability to maintain contextual understanding within a conversation where it can remember and reference previous interactions. Future studies might explore the development of banking chatbots that incorporate advanced levels of anthropomorphic characteristics, whether visual or intuitive.Originality/valueThe work is unique in that it integrates UTATUT, anthropomorphism and expectation confirmation model in the context of conversational banking chatbots, which is not achievable in a single theory-based model. The study also underlined the necessity of localizing chatbot content, recommending that banks engage localized native speakers to help with chatbot training and content creation, where specialists can fine-tune the conversational features.
Recordkeeping needs and capabilities of small migrant community organisations run by volunteers
Authors: Frings-Hessami Viviane , Henderson Zoe 
Published: January 2025

Purpose
This paper aims to present the findings from a qualitative study of recordkeeping needs and capabilities in four small migrant community organisations run by volunteers.

Design/methodology/approach
The authors conducted eight semi-structured interviews and two workshops with leaders and people responsible for creating and managing records in four small migrant community organisations in Australia to understand the records that they create and the problems they encounter in managing these records.

Findings
The research revealed a wide variety in the recordkeeping competencies and the digital skills in the four community organisations. The organisations focus their efforts on financial records, which they manage relatively well in the short term, but they have no strategy in place to preserve records for the long term.

Practical implications
Simple recordkeeping guidelines that focus on the basics and can be adapted to different socio-cultural contexts and levels of technological expertise should be developed for community organisations that rely on volunteers to manage their records.

Originality/value
The findings from this research provide a unique contribution to the records management literature, which previously had not paid much attention to how small community organisations run by volunteers manage their records.
Exploring the role of digital platforms in promoting value co-creation: evidence from the Italian municipal solid waste management system
Authors: Mersico Luigi , Aureli Selena , Foschi Eleonora 
Published: January 2025

Purpose
This study aims to explore how digital platforms (DPs) contribute to value co-creation in municipal solid waste (MSW) management systems.

Design/methodology/approach
The present paper conducts an explorative analysis using single case study methodology. The case in question involves a DPs operating in Italy.

Findings
Empirical analysis shows that DPs help engage citizens in MSW and reduce the fragmentation in waste management systems by fulfilling a brokerage role that connects citizens, municipalities and waste management companies. The development of bidirectional knowledge and resource flow among actors contributes to better waste recycling processes, as well as fosters economic, environmental and social value co-creation in a complex public service.

Research limitations/implications
This research is limited to a single case study within the Italian context, which may influence the generalizability of the findings. Future research could expand the scope to include multiple case studies across different geographical regions.

Practical implications
For practitioners and policymakers, this paper underscores the strategic benefits of adopting DPs in MSW management systems and thereby improving public service delivery.

Social implications
The case analysis highlights that DPs can assist public actors in achieving numerous sustainable development goals by enhancing recycling rates and activating learning mechanisms among citizens.

Originality/value
This study contributes to literature by connecting different fields of research (i.e. waste management and public management) and using network theory to show how DPs can contribute to the economic, environmental and social sustainability of MSW while generating relevant benefits for the actors involved.
Expanding horizons in the Middle East: evaluating the Hair Addict’s strategies for growth
Authors: Bassiouni Dina H. , Bassiouny Aliaa 
Published: January 2025

Research methodology
The case was developed using a combination of primary and secondary data collection. The main source of primary data collection was an interview with the founder of The Hair Addict, Doaa Gawish, in August 2023, with later follow-up calls to clarify some aspects of the business model and obtain more specific information. For secondary sources of information, the authors relied on the company website, as well as a couple of published interviews with the founder in an online business magazine [1] and an independent news website that covers Egyptian news, culture and lifestyle topics (Makary, 2021). The case also relies on macroeconomic and industry data obtained from various databases and research report providers, which are referenced in the case and teaching note.
Predictive factors for treatment responses to baricitinib in severe alopecia areata: A retrospective, multivariate analysis of 70 cases from a single center
Authors: Wada‐Irimada Moyuka , Takahashi Takehiro , Sekine Mana , Okazaki Toshiki , Takahashi Takuya , Chiba Tomoko , Yamazaki Emi , Shido Kosuke , Takahashi Toshiya , Mizuashi Masato , Asano Yoshihide 
Published: January 2025

AbstractAlopecia areata (AA) is a chronic, autoimmune skin disease characterized by non‐scarring hair loss. Baricitinib, a Janus kinase inhibitor (JAKi), prevents hair loss and promotes hair regrowth by inhibiting the inflammatory Janus kinase‐signal transducer and activator of transcription (JAK–STAT) signaling pathway involved in cytotoxic T cell responses targeting hair follicles. The introduction of JAKi has transformed treatment against severe AA. However, treatment responses to JAKi are highly variable among patients, and the predictors of responsiveness remain insufficiently elucidated. This study aimed to identify independent predictive factors for the efficacy of baricitinib in patients with severe AA using multivariate analyses. A retrospective study was conducted on 70 severe AA patients who started baricitinib treatment at Tohoku University Hospital between July 2022 and August 2023. The primary outcome was the percentage of patients achieving a Severity of Alopecia Tool (SALT) score of ≤20 after 9 months of baricitinib treatment. Multivariate analysis assessed potential predictors of baricitinib treatment responses, including AA type, sex, age, disease duration, history of atopic dermatitis, intravenous methylprednisolone pulse (IVMP) therapy, and Clinician‐Reported Outcome (ClinRO) measures for eyebrows and eyelashes. Achievement of a SALT score of ≤20 and SALT score improvement rates were used as objective variables in the multivariate analyses. Among the 70 patients completing 9 months of baricitinib treatment, 41% achieved a SALT score of ≤20. Multivariate analyses identified several independent predictors for positive outcomes, including shorter disease duration (≤4 years), history of IVMP, therapy SALT score of ≤95 at baricitinib initiation, and female sex. Further, we found differential response patterns based on AA type and sex. Specifically, AA type significantly influenced treatment responses, with ophiasis alopecia (OA) associated with the poorest improvement rate. In summary, the response to baricitinib in AA is significantly influenced by sex, AA type, disease duration, history of IVMP, and pre‐treatment SALT score.
Cognitive ecology of surprise in predator–prey interactions
Authors: Penacchio Olivier , Hämäläinen Liisa , Rojas Bibiana , Summers Kyle , Yeager Justin , Sherratt Thomas N. , Exnerová Alice 
Published: January 2025

Abstract

In this review, we relate theoretical work on the importance of surprise in cognition to empirical research relevant to surprise in predator–prey interactions.

There have been multiple proposals as to how surprise should be defined and quantified in the context of animal cognition, including contributions from associative learning, information theory, Bayesian inference and the recent framework of active inference.

We argue that active inference provides a novel and powerful approach to quantifying surprise and advances the field by revealing how proactive behaviour on the part of predators relates to reducing surprise.

The active inference framework encompasses both proximate (e.g. neurobiological) and ultimate (evolutionary) aspects of surprise and brings new insights into key aspects of prey defences that exploit predator surprise.

We focus on surprise in defences that involve a sudden change in prey appearance (such as deimatic displays), and in defences that increase prey unpredictability (such as variation in chemical defences). We review literature that have investigated these phenomena and connect them to active inference. We also consider how multiple prey defences impact surprise in predators.

Finally, we consider the implications of active inference for future studies of predator–prey interactions, illustrate how this approach can be used to quantify surprise in prey defences and predict predator behaviour, and outline key questions that can be addressed within this framework.

Read the free Plain Language Summary for this article on the Journal blog.
Assessing immigration policy success in Australia
Authors: Boucher Anna Katherine 
Published: January 2025

AbstractImmigration is an area of public policy ripe for potential characterisation as either policy success or failure. Given that it is a complex area of policy, it is often politicised, and there are different stakeholders with varying views of what constitutes ‘success’ and ‘failure’. All these factors suggest that a policy's success or failure will in some instances change over time and can be open to subjective opinion. In this article, we focus on particular aspects of this story—how the temporal dimension of determining policy success and failure can influence our assessment of policies. We assess one policy that has been evaluated as a success, particularly in a global context: Australia's selection of skilled immigrants and the subsequent incorporation of these migrants as permanent residents. We then consider a policy area that is more accurately considered a policy failure—namely, the historical management of asylum seeker backlogs and its effects upon the occasional misuse of certain visa processes by visa applicants—and we outline how this issue grew over time. This supports the fundamental argument that the assessment of success and failure is temporal in nature and that the endurance of policy is crucial in determining its characterisation. Furthermore, deviation from the original policy intent over time will be an additional measure of policy failure, and this will vary according to implementation challenges.Points for practitioners
The assessment of policy as ‘successful’ or a ‘failure’ is temporal in nature. It is hard to be successful over the long term.
The quality of data available to policy‐makers will influence the ways in which the relative success of policy is adjudged. Administrative datasets can provide more detailed insights for policy evaluation than shorter term surveys. Qualitative studies are of value in adjudging success.
Immigration is a policy domain where the evaluation of success will depend upon the perspective of relative stakeholders as there are strongly affected interests in this area with differing views on what constitutes ‘success’.
Immigration policy success shifts over time, dependent upon the interaction with other policy areas such as border protection, enforcement policies and their funding, as well as higher education policy.
Measuring and Analysing the Impact Factors of China's Tourism Economic Resilience in the Context of a Major Shock
Authors: Liao Jinjin , Zou Yongguang , Fang Yu , Lei Zhenxian , Zhong Haoying 
Published: January 2025

ABSTRACTMeasuring and exploring the tourism economic resilience and the impact of tourism shocks allows the depiction of patterns that may assist in the prediction of economic trends. The study utilises official statistics from data such as the China Statistical Yearbook from 31 Chinese provinces between 2020 and 2022. Results suggest that tourism economic resilience is generally low, and demonstrates a polarised phenomenon, with a pyramid structure showing a gradual increase in the number of provinces with high to low tourism economic resilience. From a geographical perspective, tourism economic resilience tends to exhibit a decreasing trend from east to west, with the ‘low resilience effect in the central region’ moving towards the western regions. Insufficient investment in tourism spending power and marketing were obstacles for tourism economic resilience within the obstacle model. A fuzzy‐set qualitative comparative analysis method derived four types of paths affecting tourism economic resilience: ‘infrastructure‐guaranteed’, ‘talent‐employment‐encouraging’, ‘innovation‐driven development’ and ‘market‐opening and interactive’. This study expands the application of niche theory in the field of socio‐economic resilience and constructs a new theoretical framework of resilience stratification, barrier model and path analysis. The research results provide important references for the government to optimise tourism economic policies, enterprises to improve market adaptability and regional coordinated development.