bluuebunny/crossref_metadata_2025_split huggingface dataset:
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Authors: Lee Myoung-Soung , Yoo Jaewon 
Published: November 2023

PurposeThis study investigated the influence of ambiguous customer expectations and customer demandingness, which reflect hindrance and challenge demands, on the boundary spanning behaviors (BSBs) of frontline bank employees (FBEs) through person-job fit and work engagement. It also examined the moderating effect of customer stewardship between job demands and work engagement.Design/methodology/approachData of 296 FBEs in the retail banking industry in the Republic of Korea were collected through an online survey and analyzed.FindingsAmbiguous customer expectations acted as hindrance demands and negatively affected FBEs' psychological process. Additionally, customer demandingness positively affected FBEs' psychological process as challenge demands. Moreover, person-job fit and work engagement improved the BSBs of FBEs as a psychological motivation process. Lastly, customer stewardship buffered the negative influence of ambiguous customer expectations on work engagement while strengthening the positive influence of customer demandingness on work engagement.Originality/valueThis study contributes to the marketing literature by presenting customer-related characteristics influencing the BSBs of FBEs and exploring the psychological response processes. First, this study presents empirical evidence that ambiguous customer expectations and customer demandingness play the role of hindrance and challenge demands, respectively. Second, it confirms that customer-related characteristics affect the BSBs of FBEs through psychological processes. Finally, it enriches the authors' understanding of customer stewardship as a job resource by exploring the role of customer stewardship in moderating the relationship between different types of job demands and work engagement.
Community college students’ self-assessment of data literacy: exploring differences amongst demographic, academic, and career characteristics
Authors: Evans Sarah Amber , Hong Lingzi , Kim Jeonghyun , Rice-Oyler Erin , Ali Irhamni 
Published: November 2023

Purpose
Data literacy empowers college students, equipping them with essential skills necessary for their personal lives and careers in today’s data-driven world. This study aims to explore how community college students evaluate their data literacy and further examine demographic and educational/career advancement disparities in their self-assessed data literacy levels.

Design/methodology/approach
An online survey presenting a data literacy self-assessment scale was distributed and completed by 570 students at four community colleges. Statistical tests were performed between the data literacy factor scores and students’ demographic and educational/career advancement variables.

Findings
Male students rated their data literacy skills higher than females. The 18–19 age group has relatively lower confidence in their data literacy scores than other age groups. High school graduates do not feel proficient in data literacy to the level required for college and the workplace. Full-time employed students demonstrate more confidence in their data literacy than part-time and nonemployed students.

Originality/value
Given the lack of research on community college students’ data literacy, the findings of this study can be valuable in designing and implementing data literacy training programs for different groups of community college students.
Advocacy non-governmental organizations (NGOs) resiliency to shrinking civic space in Tanzania
Authors: Rugeiyamu Rogers , Nguyahambi Ajali Mustafa 
Published: November 2023

PurposeThe world is experiencing democratic backsliding such that the situation is down back to 1986. This has resulted in the global shrinking of civic space for civil society organizations (CSOs). NGOs engaging in advocacy activities are seen to be among the CSOs affected. Using four NGOs cases from Tanzania, the study contributes to the civic space debate by uncovering how advocacy NGOs become resilient.Design/methodology/approachThe study is anchored in interpretivism and a cross-sectional case study design, following a qualitative approach path. Data were collected through interviews and a documentary review.FindingsResults show that several strategies such as complying, building community back-up, collaboration, strategic litigation, using digital media and changing the scope are applied. However, strategies face obstacles including scope limitations, expected democratic roles, high cost, changes in the scope and being outsmarted by the government, and hence their effectiveness is questionable.Research limitations/implicationsThis study focused on advocacy NGOs. More studies can be conducted for other advocacy-related CSOs on how they become resilient.Practical implicationsWhile NGOs are allowed to exist in the country, their freedom continue to be curtailed. Even the effectiveness of resiliency becomes temporary and depends on the political will of the existing regime.Originality/valueTanzania NGOs have to build strong bonds with citizens, expand the scope of strategies and use deliberative democratic principles to educate the government to change laws and tolerate plural political culture. Also, NGOs in other countries with confined civic space can apply the same.
Nexus between e-service quality and e-customer satisfaction through functional and hedonic values: case of online shopping in Pakistan
Authors: Ahmad Ishfaq , Akbar Rida , Javed Muhammad Ali 
Published: November 2023

PurposeThe concept of online shopping has been in vogue for the past two decades and is on the rise. Even developing countries like Pakistan are using electronic platforms to buy and sell goods and services, and the trend has been increasing ever since the COVID-19 pandemic. Drawing on the expectancy-disconfirmation theory, this study aims to test the e-service quality (E-SQ) and e-customer satisfaction (ECS) linkage with the mediating roles of functional values (FVs) and hedonic values (HVs).Design/methodology/approachThe data have been collected from 298 customers of AliExpress and Daraz e-commerce platforms and analyzed using covariance-based structural equation modeling (CB-SEM).FindingsThe results of the study showed a significant positive relationship between E-SQ and ECS and indirect linkage through FVs and HVs have also been established.Practical implicationsE-commerce platforms, particularly in Pakistan, should place a strong emphasis on FVs by providing accurate product details, user-friendly navigation, transparent pricing and streamlined transactions. Customers' trust and confidence will increase if they have a smooth and effective online purchasing experience. Customer satisfaction may be influenced by regular platform functionality and usability changes.Originality/valueThe use of functional and HVs is considered to be a novel factor in testing the relationship between E-SQ and ECS.
“Through the looking glass: envisioning new library technologies” an inflection point for social media and the open Web? Part 2
Authors: Fernandez Peter 
Published: November 2023

Purpose
This paper aims to explore several factors that indicate the way the internet is structured may be near an inflection point.

Design/methodology/approach
This study examines the disruptive effect of TikTok, how demographic changes can rapidly alter social media platforms, as well as social media’s underlying dependencies on advertising.

Findings
The internet’s structure may be about to undergo a dramatic shift and imagine new roles for ourselves.

Originality/value
Deepening our understanding of these trends allows libraries to reflect on themselves and their future role.
Facilitating a hearing voices group on acute and psychiatric intensive care units to promote acceptance and hope: preliminary learning and reflections
Authors: McEwan McManus John , Gkika Styliani , Swift Elaine 
Published: November 2023

Purpose
Hearing voices can be a debilitating and traumatic experience, and psychiatric hospitals can feel unsafe and overstimulating to voice hearers. Research suggests this may prolong a service user’s admission time and lead to an unhelpful experience. Therefore, a hearing voices group (HVG) was developed to create a safe space where voice hearers could share their story with others with lived experience and access support.

Design/methodology/approach
The group was developed by the first author under the supervision of the inpatient psychology lead. Both a practice-based and expert by experience-based approach were considered during the development of the group structure. The group also aligned with the Hearing Voices Network and the Trust’s values. A questionnaire was developed to evaluate the effectiveness of the group using six five-point Likert scale questions and three open questions to collect the data, which was then analysed.

Findings
The themes from the qualitative data showed that staff and ward-based promotion of the group were paramount to ensuring patient engagement. The results also showed that voice hearers found the group therapeutic, and some found the coping skills shared to be beneficial and effective.

Research limitations/implications
A large percentage of women (76%) reported that they had attended a HVG before. This was not the case for service users from the male unit and psychiatric intensive care unit. This result is considered to reflect the fact that women in that unit had the opportunity to attend more than once during their admission, rather than that they had accessed these groups in other settings or in the community. Therefore, in the future, it would be useful to change this question to “have you attended any other HVGs in the past, prior to this admission?”, which might be more appropriate for data collection.

Originality/value
To the best of the authors’ knowledge, this is the original work of the first author, who is an expert by experience and an assistant psychologist. The results suggest that HVGs can be beneficial for patients in acute and intensive mental health care and highlight some necessary adaptations and the importance of adopting an MDT approach in promoting therapeutic groups.
Automated analysis of gray matter damage in aged mice reveals impaired remyelination in the cuprizone model
Authors: Gingele Stefan , Möllenkamp Thiemo M. , Henkel Florian , Schröder Lara‐Jasmin , Hümmert Martin W. , Skripuletz Thomas , Stangel Martin , Gudi Viktoria 
Published: November 2023

AbstractMultiple sclerosis is a chronic autoimmune disease of the central nervous system characterized by myelin loss, axonal damage, and glial scar formation. Still, the underlying processes remain unclear, as numerous pathways and factors have been found to be involved in the development and progression of the disease. Therefore, it is of great importance to find suitable animal models as well as reliable methods for their precise and reproducible analysis. Here, we describe the impact of demyelination on clinically relevant gray matter regions of the hippocampus and cerebral cortex, using the previously established cuprizone model for aged mice. We could show that bioinformatic image analysis methods are not only suitable for quantification of cell populations, but also for the assessment of de‐ and remyelination processes, as numerous objective parameters can be considered for reproducible measurements. After cuprizone‐induced demyelination, subsequent remyelination proceeded slowly and remained incomplete in all gray matter areas studied. There were regional differences in the number of mature oligodendrocytes during remyelination suggesting region‐specific differences in the factors accounting for remyelination failure, as, even in the presence of oligodendrocytes, remyelination in the cortex was found to be impaired. Upon cuprizone administration, synaptic density and dendritic volume in the gray matter of aged mice decreased. The intensity of synaptophysin staining gradually restored during the subsequent remyelination phase, however the expression of MAP2 did not fully recover. Microgliosis persisted in the gray matter of aged animals throughout the remyelination period, whereas extensive astrogliosis was of short duration as compared to white matter structures. In conclusion, we demonstrate that the application of the cuprizone model in aged mice mimics the impaired regeneration ability seen in human pathogenesis more accurately than commonly used protocols with young mice and therefore provides an urgently needed animal model for the investigation of remyelination failure and remyelination‐enhancing therapies.
‘A new way by her invented’: Women inventors and technological innovation in Britain, 1800–1930
Authors: Khan B. Zorina 
Published: November 2023

AbstractWhat accounts for the common perception that women have contributed little to advances in entrepreneurship and innovation in Britain during the early industrial era? This paper empirically examines the role of gender diversity in inventive activity during the first and second industrial revolutions. The analysis of systematic data on patents and unpatentable innovations uniquely enables an evaluation of women's creativity within both the market and nonmarket sectors. British women inventors were significantly more likely than men to focus on unpatentable innovations in consumer final goods and design‐oriented products that spanned art and technology, and on uncommercialized improvements within the household. Conventional approaches that fail to account for nonmarket activity and for such incremental changes in consumer goods and design innovations therefore significantly underestimate women's contributions to household welfare and overall economic progress.
Hydrogeochemical Evaluation of Aquifer Storage and Recovery in Edwards Aquifer, New Braunfels, Texas
Authors: Simbo Christophe Wakamya 
Published: November 2023

AbstractThis study examines the potential for aquifer storage and recovery (ASR) in the brackish portion of the Edwards aquifer in New Braunfels, Texas. Successful ASR relies on understanding hydraulic properties, aquifer heterogeneity, water geochemistry, and geochemical processes during operations. The research aims to investigate the chemistries of native groundwater and injectant during ASR operation, estimate the hydraulic properties of the aquifer layers, and assess the recovery rate for the recovered groundwater meeting the total dissolved solids (TDS) threshold. The study found that native groundwater is of Na‐Cl facies due to halite dissolution and a possible basinal brine migration associated with the zone of greatest fault displacement. High sulfate ions in background native groundwater result from sulfate‐bearing minerals' dissolution in the Kainer and Person Formations. The injectant water is of Ca‐Mg‐HCO3 facies due to the carbonate‐rich composition of the aquifer host matrix and interaction with the Guadalupe River riverbed. During ASR operations, mixing controlled the shift in hydrochemical facies from Na‐Cl to Ca‐Mg‐HCO3.The study also suggests a possible connection between Kainer and Person Formations and preferential pathways in the targeted storage zone aquifer. The estimated conductivity values also indicate dominant horizontal flow via possible fracture pathways in both the Person and Kainer Formation storage zones. Recovery of groundwater meeting the TDS of 1000 mg/L requires a recovery rate of 0.03 m3/s for 60 days after 40‐day storage. This research emphasizes that understanding the hydrogeological conditions and geochemical processes is critical to ASR feasibility in brackish carbonate multi‐aquifer fractured systems.
Experiences of health service access: A qualitative interview study of people living with Parkinson's disease in Ireland
Authors: O' Shea Emma , Rukundo Aphie , Foley Geraldine , Wilkinson Tony , Timmons Suzanne 
Published: November 2023

AbstractBackgroundPeople with Parkinson's disease (PD) do not always access specialist outpatient services in a timely manner in Ireland. The perspectives of people living with PD, relating to service access, are largely absent in the existing literature.AimTo explore experiences of PD service access for people living with PD, using a qualitative approach.MethodsPurposive maximum variation sampling was used. Semi‐structured telephone interviews were conducted with 25 service users, including people with PD (n = 22) and supporting carers (n = 3). Informed consent was obtained from all participants. Interviews ranged in duration from 30 to 90 min. Data were managed in NVivo 12 and interpreted inductively using thematic analysis. The researchers were reflexive throughout the research process. The Consolidated Criteria for Reporting Qualitative Research checklist was employed to maximise transparency.ResultsThe findings highlight several key barriers to and facilitators of equitable and timely service access. Three key themes were identified comprising experiences of PD service access including ‘geographical inequity’, ‘discriminatory practices’, and ‘public and private system deficits’. Together, these themes illustrate how a two‐tiered and under‐resourced health system lacks capacity, in terms of infrastructure and workforce, to meet PD needs for both public and private patients in Ireland.ConclusionsThese findings point to problems for PD care, relating to (i) how the health system is structured, (ii) the under‐provision and under‐resourcing of specialist outpatient PD services, including medical, nursing, and multidisciplinary posts, and (iii) insufficient PD awareness education and training across health settings. The findings also show that telemedicine can provide opportunities for making access to certain aspects of PD care more flexible and equitable, but the feasibility and acceptability of technology‐enabled care must be assessed on an individual basis. Implications for policy, practice and research are discussed.Patient or Public ContributionThe design and conduct of this study were supported by an expert advisory group (EAG) of 10 co‐researchers living with PD. The EAG reviewed the interview schedule and the protocol for this study and provided detailed feedback from their perspective, to improve the methods, including the interview approach. The group also reviewed the findings of the study and contributed their insights on the meaning of the findings, which fed into this paper.
Polymer‐derived SiOC ceramic coating for corrosion protection
Authors: Bura Rajesh , Kumar Binod , Prasad Ravi Mohan 
Published: November 2023

AbstractIn the present study, a polymer‐derived silicon oxycarbide (SiOC) ceramic layer has been coated on stainless steel 304 (SS304) to improve corrosion resistance in a seawater environment. The surface of SS304 is dip‐coated with vinyl‐functionalized polysiloxane, followed by pyrolysis under argon at 800°C to obtain SiOC layer with a thickness of about 1 μm after two‐fold coating/pyrolysis steps. Structural characterization of the samples was performed by fourier transform infrared (FTIR), X‐ray diffraction, Raman spectroscopy, and scanning electron microscopy. Electrochemical characterization of SS304 and SiOC‐coated SS304 is performed in 0.6 M NaCl solution. Potentiodynamic polarization measurements showed improved corrosion resistance of SiOC‐coated SS304 with a very low corrosion current density of 4.14 × 10−9 A/cm2 whereas for uncoated SS304 corrosion current density of 4.56 × 10−7 A/cm2 was measured. Electrochemical impedance spectroscopic study confirmed superior corrosion resistance behavior of SiOC‐coated SS304 over uncoated SS304.
Isolation and screening of lactic acid bacteria and yeast starters from ersho (traditional Ethiopian sourdoughs) and evaluation of their role in bread production
Authors: Dessalegn Melkam , Andualem Berhanu 
Published: November 2023

SummaryErsho is a well‐known as a source of lactic acid bacteria (LAB) and yeasts in Ethiopia. However, the utilisation of yeasts and LAB for bread production has not been previously studied. Therefore, the objective of the current study was to screen yeasts and LAB from ersho samples and determination of their bread production efficiency using a laboratory based experiment. Three LAB (1A, 13E, and 55A) and three yeasts (4A, 14D, and 54A) were screened and used to develop sourdough starters (4A13E, 14D55A, 54A1A, and 54A13E). The properties of BS4 bread made with 54A13E sourdough starter had more improved. The protein, TVC (total viable count), TFC (total fungal count), and shelf life of control bread were 13.38%, 3.1, 2.1 log cfu g−1, and 4 days, respectively. The protein, TVC, TFC, and shelf life of BS4 bread were 15.52%, 2.0, 1.4 log cfu g−1, and 7 days, respectively. Colour, texture, taste, odour, and overall acceptability mean scores of control bread were 6.6, 6.7, 6.9, 7.1, and 6.9, respectively. Colour, texture, taste, odour, and overall acceptability mean scores of BS4 bread were 8.6, 8.6, 6.4, 8.1, and 7.7, respectively. The results suggest that the use of sourdough starter in place of bakery yeast would be preferable when baking bread.
Thrombo‐inflammatory response in hospitalised patients with COVID‐19: a single institution experience
Authors: Sultan Muhammad Ahmed , Kong Yvonne , Story Chloe , Caterson Harriet , Dix Caroline , Gad Fady , Dhaliwal Jagpreet Singh , Dunkley Scott , Jo Helen , van Hal Sebastian , Passam Freda 
Published: November 2023

AbstractBackgroundSevere COVID‐19 causes acute inflammation, which is complicated by venous thromboembolism events (VTE). However, it is unclear if VTE risk has evolved over time since the COVID‐19 outbreak.AimsTo determine markers of thrombo‐inflammation and rates of symptomatic VTE in patients hospitalised for COVID‐19 in a metropolitan hospital in Sydney, Australia.MethodsA retrospective, single‐centre, cohort study was performed by reviewing electronic medical records of consecutive patients admitted to Royal Prince Alfred Hospital between March 2020 and September 2021. This period included three waves of COVID‐19 outbreaks in Australia with the ancestral, alpha and delta variants. Standard coagulation assays and inflammatory markers were recorded over 4 weeks.ResultsA total of 205 patients were consecutively admitted during the study period. Activated partial thromboplastin time, neutrophil count and C‐reactive protein (CRP) were significantly increased in patients hospitalised in the intensive care unit (ICU) compared with non‐ICU patients. The use of anti‐inflammatory medication increased in 2021 compared with 2020. The mortality rate was 7.3% in our cohort. Ninety‐four per cent of patients received anticoagulation with 6.3% of patients developing VTE.ConclusionWe observed lower rates of VTE compared to the internationally reported rate for the same period. We conclude that in the setting of controlled hospital admission rate and standard anticoagulation guidelines, COVID‐19 resulted in similar thrombo‐inflammatory response and VTE rates over the first 1.5 years of the pandemic.