The PDCA Cycle and the Point-Rating System for Assessing Students’ Knowledge: Ways to Improve the Quality of Education (Based on the Materials of the Discipline “Business Process Management”)
Authors: Pestunova G. B. , Ulyanova S. A. 
Published: January 2025

The purpose of the study. We hypothesize that the use of a point-rating system in teaching helps to increase the student’s internal motivation in studying the discipline, improves the quality of education. Then the purpose of this study will be to analyze and evaluate the effectiveness of the use of the point-rating system for evaluating students’ knowledge for the Management direction. The study is mainly aimed at determining the impact of the point-rating system on the quality of students’ knowledge and skills acquisition in the study of the discipline “Business Process Management”, as well as analyzing students’ perception of this assessment system and its impact on learning motivation, activity in the classroom and self-assessment of their knowledge. The research methods. Let’s consider how the process of forming the point-rating system is in the study of the discipline “Business Process Management”, based on the statistical data of the lecturer, we will test the hypothesis of improving the quality of knowledge when using the methodology of the point-rating system based on the results of the work of second-year students of the Faculty of Higher school of management; we will identify the degree of motivation of students to master the educational program. We will analyze the students’ academic performance at the time of accumulation of points and during the exam, present a comparison of the results of the accumulated assessment and the final one. The information base of the study was the material of classes at the Financial University under the Government of the Russian Federation on the discipline “Business Process Management” for second-year students of the Management programResults. An important place in the educational process management system is the point-rating assessment system. As already noted, one of the goals of the point-rating system application at a Financial University is to stimulate the systematic work of students during the semester (module). This means that the lecturer must develop the system so that students complete assignments systematically, not just when the next grading checkpoint is approaching. It is the systematic fulfillment of the proposed tasks that guarantees the full study of the discipline, improving the quality of study and, importantly, increasing the motivation of students to acquire knowledge. The results of the study showed the effectiveness of this technique and its focus on the personal characteristics of the student. A student can gain points by completing a given amount of work, setting priorities independently. At the same time, the quality of education does not decrease. Conclusion. The use of the point-rating system in modern universities has long been a matter of habit. However, the requirements for the quality of teaching are increasing every year, on the part of both students and employers. This study identifies the stages of improvement by quality management using the PDCA cycle in the development and use of the point-rating system for evaluating knowledge in the learning process, analyzing teaching and making changes and additions. The tools of these approaches are described, as well as ways to improve the quality of teaching using the example of the discipline “Business Process Management”.