bluuebunny/crossref_metadata_2025_split huggingface dataset:
Factors influencing public engagement in government TikTok during the COVID-19 crisis
Authors: Zhang Wei , Yuan Hui , Zhu Chengyan , Chen Qiang , Evans Richard David , Min Chen 
Published: December 2023

PurposeAlthough governments have used social media platforms to interact with the public in an attempt to minimize anxiety and provide a forum for public discussion during the pandemic, governments require sufficient crisis communication skills to engage citizens in taking appropriate action effectively. This study aims to examine how the National Health Commission of China (NHCC) has used TikTok, the leading short video–based platform, to facilitate public engagement during COVID-19.Design/methodology/approachBuilding upon dual process theories, this study integrates the activation of information exposure, prosocial interaction theory and social sharing of emotion theory to explore how public engagement is related to message sensation value (MSV), media character, content theme and emotional valence. A total of 354 TikTok videos posted by NHCC were collected during the pandemic to explore the determinants of public engagement in crises.FindingsThe findings demonstrate that MSV negatively predicts public engagement with government TikTok, but that instructional information increases engagement. The presence of celebrities and health-care professionals negatively affects public engagement with government TikTok accounts. In addition, emotional valence serves a moderating role between MSV, media characters and public engagement.Originality/valueGovernment agencies must be fully aware of the different combinations of MSV and emotion use in the video title when releasing crisis-related videos. Government agencies can also leverage media characters – health professionals in particular – to enhance public engagement. Government agencies are encouraged to solicit public demand for the specific content of instructing information through data mining techniques.
Mitigating the lack of prior entrepreneurial experience and exposure through entrepreneurship education programs
Authors: Aadland Torgeir , Hägg Gustav , Lundqvist Mats A. , Stockhaus Martin , Williams Middleton Karen 
Published: December 2023

PurposeTo increase the understanding of how entrepreneurship education impacts entrepreneurial careers, the purpose of the paper is to investigate the role that a venture creation program (VCP) might have in mitigating or surpassing a lack of other antecedents of entrepreneurial careers. In particular, the authors focus on entrepreneurial pedigree and prior entrepreneurial experience.Design/methodology/approachData from graduates of VCPs at three universities in Northern Europe were collected through an online survey. Questions addressed graduate background prior to education, yearly occupational employment subsequent to graduation and graduates' own perceptions of entrepreneurial activity in employment positions. The survey was sent to 1,326 graduates and received 692 responses (52.2% response rate).FindingsThe type of VCP, either independent (Ind-VCP) or corporate venture creation (Corp-VCP), influenced the mitigation of prior entrepreneurial experience. Prior entrepreneurial experience, together with Ind-VCP, made a career as self-employed more likely. However, this was not the case for Corp-VCP in subsequently choosing intrapreneurial careers. Entrepreneurial pedigree had no significant effect on career choice other than for hybrid careers.Research limitations/implicationsEntrepreneurial experience gained from VCPs seems to influence graduates toward future entrepreneurial careers. Evidence supports the conclusion that many VCP graduates who lack prior entrepreneurial experience or entrepreneurial pedigree can develop sufficient entrepreneurial competencies through the program.Originality/valueThis study offers novel evidence that entrepreneurship education can compensate for a lack of prior entrepreneurial experience and exposure for students preparing for entrepreneurial careers.
Factors influencing purchase intention towards energy efficient air conditioners: a study of Indian households
Authors: Kaur Nirmal , Bedi Sarbjit Singh , Singh Jagwinder 
Published: December 2023

Purpose
This study aims to examine the antecedents of purchase intention toward energy efficient air conditioners by incorporating the theory of planned behavior (TPB) with two additional constructs, i.e. environmental concern and personal norms. TPB is one of the most widely used theoretical framework to study consumer behavior.

Design/methodology/approach
The study applied a quantitative technique using a survey method by distributing self-administered questionnaires among the Indian households who have purchased energy efficient air conditioners in the past six months or had enquired to do so. The study collected data from three select regions: Delhi and NCR, Punjab and Tri-city. The collected data of 424 respondents have been analyzed using confirmatory factor analysis and structural equation modeling.

Findings
The study posits that normative factors such as subjective norms and personal norms have a relatively higher influence on purchase intention. Despite the significant existence of environmental concern, the study did not find environmental concern directly influencing purchase intention.

Research limitations/implications
The sample size of the study is too small and pertains to specific regions. Thus, it could hinder the generalizability of the results. Advertisement appeals should be related with enhancement of self-esteem in terms of making responsible and valuable contribution to environment protection through the purchase of energy efficient air conditioner.

Originality/value
There are a few studies in the Indian context studying consumer’s purchase intention toward energy efficient air conditioners to which this study adds. The study provides an important contribution to marketers in developing strategies for increasing purchase intention toward energy efficient air conditioners in view of their stage in the product life cycle, diffusion of product and influence of normative factors.
Big textual data research for operations management: topic modelling with grounded theory
Authors: Odacioglu Eyyub Can , Zhang Lihong , Allmendinger Richard , Shahgholian Azar 
Published: December 2023

PurposeThere is a growing need for methodological plurality in advancing operations management (OM), especially with the emergence of machine learning (ML) techniques for analysing extensive textual data. To bridge this knowledge gap, this paper introduces a new methodology that combines ML techniques with traditional qualitative approaches, aiming to reconstruct knowledge from existing publications.Design/methodology/approachIn this pragmatist-rooted abductive method where human-machine interactions analyse big data, the authors employ topic modelling (TM), an ML technique, to enable constructivist grounded theory (CGT). A four-step coding process (Raw coding, expert coding, focused coding and theory building) is deployed to strive for procedural and interpretive rigour. To demonstrate the approach, the authors collected data from an open-source professional project management (PM) website and illustrated their research design and data analysis leading to theory development.FindingsThe results show that TM significantly improves the ability of researchers to systematically investigate and interpret codes generated from large textual data, thus contributing to theory building.Originality/valueThis paper presents a novel approach that integrates an ML-based technique with human hermeneutic methods for empirical studies in OM. Using grounded theory, this method reconstructs latent knowledge from massive textual data and uncovers management phenomena hidden from published data, offering a new way for academics to develop potential theories for business and management studies.
Deformation mechanism and dimension optimization methods of PTFE oil seals for shafts in a wide temperature range cycle
Authors: Xing Yangtao , Zhai Fugang , Li Shengnan , Gui Peng 
Published: December 2023

Purpose
This paper aims to study the deformation mechanism of polytetrafluoroethylene (PTFE) oil seal under a wide temperature range cycle.

Design/methodology/approach
This study categorizes the oil seal operation into three states: assembly, heating-up and cooling. The deformation equation for the oil seal is developed for each state, considering the continuity between them. The investigation of the oil seal’s deformation trends and mechanisms is performed using the ANSYS Workbench.

Findings
The assembling process results in a radial shrinkage of the skeleton, causing the centroid to move toward the axis. During heating-up, the outer diameter of the skeleton slightly expands, whereas the inner diameter sharply contracts toward the axis, leading to a further reduction in the centroid’s distance from the axis. Upon cooling, both the inner and outer diameters continue to contract toward the axis, causing the centroid to persist in its movement toward the axis. Consequently, after undergoing a heating-up and cooling cycle ranging from 20°C to 180°C, the outer diameter of the PTFE oil seal reduces by 0.92 mm from its original deformation, ensuring minimal contact between the skeleton and housing. As a result of the reduced static friction torque at the skeleton, the oil seal rotates along the shaft.

Originality/value
The deformation mechanism of PTFE oil seals under a wide temperature range cycle was investigated, aiming to address the concerns related to the rotation along the shaft and leakage.

Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-05-2023-0142/
Institutions, technology and resource integration in the value co-creation process: a study of service-dominant logic in higher education
Authors: Adi Stanislaus Puji Setyanto , Ghinahana Salmanda , Yudianto Bernardinus Realino , Wibowo Alexander Joseph Ibnu 
Published: December 2023

PurposeThis paper analyzes the value creation process in terms of the relationships between institutions, technology, integration of resources and contextual value. The study was conducted within an online learning setting in higher education, and utilized service-dominant logic as a basis for analysis.Design/methodology/approachA total of 349 responses were collected through an online survey. After removing data from respondents who did not meet the criteria and outliers, 280 responses were analyzed. Furthermore, six hypotheses were tested using structural equation modeling (SEM) techniques.FindingsThe results confirm that institutions are proven to influence technology and resource integration. The technology significantly affects resource integration and value-in-context. Likewise, resource integration determines value-in-context remarkably. On the other hand, this study found no evidence of the impact of institutions on value-in-context.Research limitations/implicationsThe study has been conducted in the Jabodetabek area, with a sample size of only 280. An extensive survey, including a larger sample size, may reveal a broader glimpse of the value co-creation process of students in higher education institutions. Only three antecedents of contextual value have been explored, namely institutions, technology and resource integration. More strengthening and detailed findings could be derived if the antecedents of the contextual value addressed could be added. In the sampling, the researchers have used non-probability sampling for collecting data due to various constraints. The use of the probabilistic sampling method might have given some new insights to the study and made the sample more representative. The convenient sampling method employed in this study may limit the generalization of this study's findings. Therefore, the findings of the hypothesis test only apply to the selected sample data. Another limitation of the study is that the survey respondents represented an urban Indonesian perspective. So, replication of this study in different areas (e.g. west, east and central Indonesia) would help to generalize the findings. In this study, there is no evidence that institutions have a direct impact on contextual value. The authors suggest reexamining the relationship between institutions and contextual value in future studies.Originality/valueIn particular, the authors have succeeded in designing a new empirical model in higher education based on the perspective of service-dominant logic (S-D logic). This finding further strengthens the existence of the perspective of S-D logic as a new general theory of the market.
Is performance in mathematics and statistics related to success in business education?
Authors: Opstad Leiv 
Published: December 2023

PurposeThe purpose of the article is to gain more insight into factors that can explain students' success in business subjects. The focus is on the connection between performance in introductory courses in business mathematics (BM) and business statistics (BS) and success in various business subjects.Design/methodology/approachUse of a regression model with administrative data from a business school in Norway over a period of 10 years.FindingsThe findings show a strong correlation, especially in quantitative subjects. The results suggest that statistical skills are more strongly related to academic success than mathematical skills.Research limitations/implicationsThe data are collected from only one school. No information on undergraduates' personalities and behaviours is available.Originality/valueThere are limited published studies that have explored the relationship between success in statistics and later achievements in business courses. This is useful knowledge for planning the content of the bachelor's programme.
“That's not a proper ethnography”: a hybrid “propportune” ethnography to study nurses' perceptions of organisational culture in a British hospital
Authors: Sambrook Sally , Hillier Charlotte , Doloriert Clair 
Published: December 2023

PurposeThis paper revolves around the central question: is it possible to do “proper ethnography” without complete participant observation? The authors draw upon a student's experiences of negotiating National Health Service (NHS) ethical approval requirements and access into the student's research field, a British NHS hospital and having to adapt data collection methods for the student's doctoral research. The authors examine some of the positional (insider/outsider, native gone academic), methodological (long-term/interrupted, overt/covert) and contextual challenges that threatened the student's ethnographic study.Design/methodology/approachThe paper draws on reflexive vignettes written during the student's doctorate, capturing significant moments and issues within the student's research.FindingsThe authors highlight the temporal, practical, ethical and emotional challenges faced in attempting an ethnography of nursing culture within a highly regulated research environment. Having revealed the student's experience of researching this specific culture and finding ways to overcome these challenges, the authors conclude that the contemporary ethnographer needs to be increasingly flexible, opportunistic and somewhat covert.Research limitations/implicationsThe authors argue that it is possible to do “proper” and “good” ethnography without complete participant observation – it is not the method, the observation, that is the essence of ethnography, but whether the researcher achieves real understanding through thick descriptions of the culture that explain “what is really going on here”.Practical implicationsThe authors hope to assist doctoral students engage in “good” ethnographic research within (potentially) risk-averse host organisations, such as the NHS, whilst being located in neo-liberal performative academic organisations (Foster, 2017; McCann et al., 2020). The authors wish to contribute to the journal to ensure good ethnography is accessible and achievable to (particularly) doctoral researchers who have to navigate complex challenges exacerbated by pressures in both the host and home cultures. The authors wish to see doctoral researchers survive and thrive in producing good organisational ethnographies to ensure such research is published (Watson 2012), cognisant of the pressures and targets to publish in top-ranked journals (Jones et al. 2020).Originality/valueHaving identified key challenges, the authors demonstrate how these can be addressed to ensure ethnography remains accessible to and achievable for, doctoral researchers, particularly in healthcare organisations. The authors conclude that understanding can be attained in what they propose as a hybrid form of “propportune” ethnography that blends the aim of the essence of “proper” anthropological approaches with the “opportunism” of contemporary data collection solutions.
The influence of seamless shopping experience on customers’ word of mouth on social media
Authors: Li Jingwen , Chang Yaping 
Published: December 2023

Purpose
Despite the increasing relevance of seamless shopping experience in an omnichannel context, research on how seamless shopping experience affects customers’ word of mouth on social media (sWOM) remains scant. Based on the attribution theory, this study aims to investigate the effects of seamless shopping experience types on customers’ sWOM intentions from the perspective of smart-shopping feelings and validated the moderation role of shopping orientation.

Design/methodology/approach
Using a data set of 301 omnichannel customers, three scenario-based experiments were conducted to address the research questions.

Findings
An efficient and interconnected experience is more likely to positively affect sWOM intentions than an inefficient but interconnected experience. Furthermore, smart-shopping feelings were found to have a significant mediating effect. For experiential-oriented shoppers, the positive relationship between an efficient and interconnected experience, smart-shopping feelings and sWOM intentions was significantly strengthened.

Originality/value
This research contributes to the sWOM and omnichannel service experience literature by investigating the influences of seamless shopping experience types on customers’ sWOM intentions. This research also provides recommendations for designing and delivering a superior, seamless shopping experience for omnichannel shoppers.
Optimal financing modes of a capital-constrained manufacturer under different sales strategies
Authors: Ma Peng , Yuan Qin , Xu Henry 
Published: December 2023

PurposePrevious studies have rarely integrated the financing modes of a capital-constrained manufacturer with the choices of online sales strategies. To address this gap, the authors study how a manufacturer selects optimal financing modes under different sales strategies in three dual-channel supply chains.Design/methodology/approachThis paper considers three sales strategies, namely, combining a traditional retailer channel with one of the direct selling, reselling and agency selling channels, and two common financing modes, namely, bank financing and retailer financing. The authors obtain equilibrium outcomes of the manufacturer and traditional retailer and then provide the conditions for them to select optimal financing modes under three sales strategies.FindingsThe results indicate that the manufacturer’s financing decisions rely on the initial capital and interest rates, and the manufacturer selects retailer financing only if the initial capital is relatively larger. In terms of financing mode options, the retailer financing mode is more beneficial for the manufacturer under the three sales strategies. From the perspective of sales strategies, the direct selling model is more beneficial. In addition, the higher the consumer acceptance of the online channel, the more profits the manufacturer obtains.Practical implicationsThis paper provides suggestions on how the capital-constrained manufacturer chooses financing modes and sales strategies.Originality/valueThis paper integrates the financing mode and different sales strategies to investigate the manufacturer’s optimal operational decisions. These sales strategies allow us to investigate the manufacturer’s optimal financing modes in the presence of both different financing modes and sales strategies.
Soft lean practices and organizational resilience in the service sector
Authors: Tortorella Guilherme , Prashar Anupama , Antony Jiju , Vassolo Roberto , Mac Cawley Alejandro , Peimbert Garcia Rodrigo , Nascimento Daniel Luiz de Mattos 
Published: December 2023

PurposeThis paper aims to examine the relationship between the implementation of soft lean practices and organizational resilience development in the service sector.Design/methodology/approachA mixed-methods explanatory design that relied on two sequential and complementary phases was adopted. In the first phase, a quantitative analysis was performed based on data collected from practitioners from service organizations, allowing the identification of the significance of this relationship. In the second phase, the authors used semi-structured interviews with experts to qualitatively assess how this relationship occurs.FindingsFindings indicated that soft lean practices are positively associated with organizational resilience, although the extent of their relationships varies depending on the resilience ability under analysis. Interviews with experts also provided specific details on how such relationships occur, adding insights to the numerical results.Originality/valueThis study provides a deeper understanding of the implications of lean management, specifically concerning the support of soft lean practices to develop organizational resilience. Additionally, the identification of this relationship (and how it occurs) allows service organizations to deploy human-related strategies to promote broader adoption of certain soft lean practices. As socio-cultural changes are usually time-consuming, anticipating these organizational resilience needs may result in competitive advantages in the face of disruptive events.
Involving older adults and unpaid carers in the research cycle: reflections on implementing the UK national standards for public involvement into practice
Authors: Jones Catrin Hedd , Seddon Diane , Algar-Skaife Katherine , Maddock Carol , Green Stephanie 
Published: December 2023

Purpose
This paper aims to share how the Centre for Ageing and Dementia Research co-designs research within a national programme of work to improve the lives of older adults and those affected by dementia. Through examples of this work, the authors identify the barriers and enablers to participatory approaches and lessons to inform future involvement activities.

Design/methodology/approach
This study reflects on implementing the UK National Standards for Public Involvement into practice. Of international relevance, the observations span the research process from research prioritisation and design to research implementation and knowledge exchange.

Findings
This study demonstrates the importance of using a relational approach, working toward a common purpose and engaging in meaningful dialogue. Only through offering choice and flexibility and actively learning from one another can co-design lead to synergistic relationships that benefit everyone.

Research limitations/implications
Key implications for researchers engaged in patient and public involvement are be receptive to other people’s views and acknowledge expertise of those with lived experience alongside those with academic expertise. Training, resources and time are required to effectively support involvement and meaningful relationships. A nominated contact person enables trust and mutual understanding to develop. This is an ongoing collective learning experience that should be embedded throughout the entire research process.

Originality/value
This paper demonstrates how the standards are implemented with people who are often excluded from research to influence a national programme of work.