bluuebunny/crossref_metadata_2025_split huggingface dataset:
Inhibitors of disruptive innovation capability: a conceptual model
Authors: Assink Marnix 
Published: July 2006

PurposeThe purpose of this paper is to examine why large firms often fail to develop disruptive innovations. This study identifies several key inhibitors or barriers that hinder those developments. A conceptual model is presented that examines the interrelationship and interdependence of these inhibiting factors, in an effort to provide a better understanding of how companies can improve their disruptive innovation capabilities.Design/methodology/approachThis paper focuses on disruptive innovation rather than incremental innovation and is limited to research findings on large corporations. Recently published works (1990‐2004) have examined success factors as the determinants of disruptive innovation capability. A complementary approach is to examine the inhibitors of disruptive innovation and investigate their interrelationship and interdependence. The study is based on an extensive review of literature available, and examines both internal and external inhibiting factors to develop a conceptual model of disruptive innovation capabilities.FindingsMany large corporations fail to develop disruptive innovations. It is argued that the basic constraints to creating successful disruptive innovation stem in large part from several inhibiting factors, and we have identified different clusters of interrelated and partly‐interdependent inhibitors: the inability to unlearn obsolete mental models, a successful dominant design or business concept, a risk‐averse corporate climate, innovation process mismanagement, lack of adequate follow‐through competencies and the inability to develop mandatory internal or external infrastructure. The conceptual disruptive innovation capability model provides a better understanding of the interrelationship among these limiting factors. There is still a vast gap between intention and actual disruptive innovation capability. Developing distinctive capabilities to bridge this gap should be an integral part of a company's strategy for growth.Research limitations/implicationsThis paper is based on an extensive review of literature on disruptive innovation barriers. In it is proposed a conceptual interrelationship model of innovation inhibitors as a basis for determining and improving a company's disruptive innovation capability. It is suggested that, in addition to the theory presented in this paper, further empirical research studies be carried out to validate the key inhibitors of our conceptual model, their interrelationship and interdependence, and the impact on disruptive innovation development.Originality/valueThe study is intended to provide practical insight into clusters of inhibiting factors that prevent large organisations from improving their disruptive innovation capability. The conceptual model facilitates the development of distinctive competencies and mindsets to improve these capabilities.
Who are the Chinese private entrepreneurs?
Authors: Chen Guangjin , Li Jun , Matlay Harry 
Published: July 2006

PurposeThe purpose of this paper is to explore the key micro factors that are shaping Chinese entrepreneurship: socio‐political origins, motivations, educational attainment, organisational forms and power structures.Design/methodology/approachThe paper employs a questionnaire survey approach, involving a sample of private entrepreneurs who responded in 1993, 1997, 2000, 2002, and 2004.FindingsThe findings reveal a remarkable change in the origin of private entrepreneurs, from a lower to a higher social background. It emerges that individuals were primarily motivated to become private entrepreneurs by positive factors. Increasingly, since the late 1990s, individuals who chose private entrepreneurship exhibited much‐improved educational attainments. Significantly, many enterprises have not yet separated ownership from the management function.Research limitations/implicationsThe data under investigation are not yet fully explored. Further analyses of the impact that the changing attributes of private entrepreneurs could have on entrepreneurial firms is planned for the near future.Practical implicationsFrom the perspective of social changes, there is a need for differential policies to support novice entrepreneurs who originated from a poor social background. Current business governance indicate a tough task to create an organisational structure and management style that would maintain the entrepreneurial spirit and accommodate the needs for control, delegation, and co‐ordination within the organisation.Originality/valueThe paper uses the newly available nationwide survey data to explore the attributes of private entrepreneurs.
China's social capital and financial performance of private enterprises
Authors: Zhang Qizi , Fung Hung‐Gay 
Published: July 2006

PurposeThis study aims to investigate the effects of social capital (defined as networks) on the performance of Chinese private enterprises.Design/methodology/approachThe paper employ an econometric model to test relationships between social capital and firm performance, using a sample of private enterprises in a survey in China in 2000.FindingsThe analysis suggests two findings. First, memberships in various organizations do not appear to be significant in affecting the performance of Chinese private enterprises. Second, short‐time investment in, and the flow of, social capital are significant determinants of enterprise performance.Research limitations/implicationsThe study examines only the effects of the short‐time investment in social capital. Further research is suggested to examine the effects of long‐term investments in social capital, the relationship between short‐time investment and long‐time investment in social capital, and the network as a whole, including informal networks.Originality/valueThe paper uses the survey data in China to test Krishna's hypothesis which suggests that short‐term investments can play a positive role in the financial performance of firms.
The evolution of township and village enterprises (TVEs) in China
Authors: Liang Xue 
Published: July 2006

PurposeThis article presents a summary of the development and current status of township and village enterprises (TVEs) in China, examines the latest development in property restructuring in TVEs and explores the key challenges facing TVEs.Design/methodology/approachThis paper is a reflection of the key policies that were conducive to the development of township and village enterprises.FindingsThis article argues that the further development of rural enterprises in China should focus on a number of policy issues, including promoting private enterprises, upgrading industrial structure, developing the agri‐food processing industry, improving quality and branding, encouraging business concentration in towns, and encouraging regional economic and technical collaborations.Originality/valueThe article highlights the trajectory of the development of township and village enterprises in China and the lessons that have been learnt in the process.
Chinese entrepreneurship and small business development: an overview and research agenda
Authors: Li Jun , Matlay Harry 
Published: July 2006

PurposeThis paper aims to focus on three main strands of research relating to entrepreneurship in China: the role of local governments in the development of entrepreneurial activities in twon and village‐based enterprises (TVEs); institutional environments and strategic responses of private firms; and culture and its impact upon entrepreneurship. It aims to suggest a tentative research agenda and offer directions for further research.Design/methodology/approachThe paper employs a critical review approach to research on entrepreneurship and small business development in China.FindingsIt is suggested that the combination of local entrepreneurial state theory with an analysis of the institutional environment at the macro level offers plausible explanations on the causes, context and extent of Chinese entrepreneurship development during the past two decades. The paper argues that existing theories need to be revised on a continuous basis, as ongoing reforms and developments redefine relationships between stakeholders and the wider economic environment in China.Originality/valueThe paper reviews progress to date and offers suggestions for further research. It posits that topics of future interest could include the changing relationship between stakeholders in both rural and urban areas, the impact of increasingly institutionalised environments on entrepreneurship and small business development, and longitudinal analyses of emerging models of entrepreneurial behaviour and growth.
Transforming CRE value through relationship management
Authors: McCarty Thomas D. , Hunt Richard , Truhan James E. 
Published: July 2006

PurposeTo provide a roadmap for corporate real estate (CRE) directors to effect change in the way they deliver services through enhanced relationships with their “customers,” the users of CRE.Design/methodology/approachPrevious studies and discussions of customer relationship management are combined with the authors' extensive experience to make a case for formalized change management processes and analyze specific methods for enhancing the effectiveness of these processes.FindingsRelationship management integrates real estate processes into larger corporate processes, converting real estate opportunities into competitive advantages. The transition from a reactive to a proactive mode of service is aided by adoption of new mind sets and new skills sets, including tools and processes for communicating within the organization, enhanced financial/analytical acumen, and metrics for determining successful outcomes.Research limitations/implicationsEvery CRE department faces unique challenges and opportunities which cannot be fully addressed in a paper designed for broad applicability.Practical implicationsCRE directors will recognize the challenges and opportunities they face and will learn about specific actions and initiatives they can implement to enhance their effectiveness though internal customer relationship management.Originality/valueApplicability of change and customer relationship management processes to the CRE environment is a new area of focus and is mostly uncharted territory. This roadmap delves deeper than previous papers into specific methods for aligning real estate processes with the “voice of the customer” to further corporate objectives.
A framework for identifying and measuring value added by corporate real estate
Authors: Lindholm Anna‐Liisa , Leväinen Kari I. 
Published: July 2006

PurposeThe purpose of this paper is to model how real estate strategies can add value to the core business, providing corporate real estate mangers with a tool to illustrate to corporate officers how real estate adds value to the firms.Design/methodology/approachThe authors review previous research and interview 26 corporate real estate executives to examine what are common approaches to developing real estate strategies and measuring performance. They then model how real estate adds value to the firm and how that value can be measured.FindingsMany firms do not recognize how real estate adds value to the business. While they may have a corporate real estate strategy, that strategy is often not developed in coordination with the overall business strategy. In addition, the performance measures being used by many companies focus solely on cost, not value added.Practical implicationsCorporate real estate's contribution to the core goal of wealth maximization can be modeled to illustrate the tangible and intangible effects real estate has financial performance. A structured approach to developing a real estate strategy in conjunction with the core business strategy, supported by a performance measurement system will allow corporate real estate executives to better communicate how corporate real estate is adding value to the firm.Originality/valueCorporate real estate managers need better ways to illustrate, to corporate leaders, how they add value. This paper illustrates such a model with supporting operating decisions and performance measures.
Identifying and studying “best‐performing” services
Authors: Duffy Jo Ann M. , Fitzsimmons James A. , Jain Nikhil 
Published: July 2006

PurposeOne of the fastest growing service industries is long‐term care. Identifying the best performers in the industry in terms of service productivity is difficult because there is no single summary measure of outcomes, particularly quality outcomes. The purpose of the paper is to show the potential of data envelopment analysis (DEA) as a benchmarking method in long‐term care.Design/methodology/approachThe paper provides background information on the long‐term care industry and describes the DEA methodology and applications to long‐term care. Data originated from two data sources with four databases furnishing information on 69 long‐term care facilities used.FindingsIn the hypotheses tested it was found that most of the models showed that for profit nursing homes were significantly more efficient than nonprofit. The exception was in the model that included the condition of patients as a co‐production input and then there was no significant difference in efficient performance between ownership types.Originality/valueThe paper shows the value of DEA as a method of benchmarking in the context of long‐term care.
The internal performance measures of bank lending: a value‐added approach
Authors: Wei‐Shong Lin Peter , Albert Kuo‐Chung Mei 
Published: July 2006

PurposeTo solve problems of overdue loans and bad debts, the research establishes the internal performance measures to monitor and enhance the operational qualities of the employees in the lending department.Design/methodology/approachThe research utilizes the value‐added approach to analyze the lending production process and derive the internal performance measures to add value to lending activities.FindingsCompared with final measures (data envelopment analysis, benchmark, and productivity measures), the internal performance measures proposed in this research would be more effective for evaluating the job performance of employees in lending activities. A comprehensive analytical framework that will improve the accuracy of analyzing a borrower's capacity and condition has also been constructed in this research.Research limitations/implicationsThe conclusions in this research have been derived from deductive method. Some empirical study in confirmation of the conclusions in this research could be the direction for future research.Practical implicationsThe practical implication of using internal measure to monitor the output quality of the employees in lending department is a reduction in the likelihood of employee's moral hazard behavior.Originality/valueThe past researches in measuring the performance of bank lending have focused on the final measures that are incapable of solving the problems of overdue loans and bad debts. The value of the internal performance measure approach would ease the lending operational risk that is one of the main purpose of Basel II.
Integrating quality function deployment and benchmarking to achieve greater profitability
Authors: Kumar Ashok , Antony Jiju , Dhakar Tej S. 
Published: July 2006

PurposeIn this paper, the aim is to propose a framework for utilizing quality function deployment (QFD) and benchmarking in combination to chalk out an improvement plan that redesigns or modifies existing processes to a point where they consume the least amount of resources while imparting the maximum value (in the sense of customer satisfaction) to the output.Design/methodology/approachUsing a real world case study, the paper demonstrates that the marriage of two tools – QFD and benchmarking – is synergistic in its import and vital to a company's strategic and financial superiority.FindingsThe product and process design was improved by using the combination of QFD and benchmarking techniques discussed in the paper. As a result, the company accomplished significant financial and strategic results.Research limitations/implicationsThe case study includes competitiveness analysis at the first house of quality (HOQ) but not at the subsequent HOQ due to lack of information from the competitors. However, the paper demonstrates the competitiveness analysis at the first HOQ which can be extended to all subsequent HOQ.Practical implicationsThe research would be useful to academicians and practitioners in developing their own integrated versions of QFD and benchmarking methodologies to improve their products and processes and gain strategic advantage.Originality/valueDespite the mutual dependence between a firm's strategic and financial performance and the consequent dependence on market share and profitability, which can both be maximized using QFD and benchmarking, the research that employs both techniques is virtually non‐existent.
Understanding the challenges of implementing best practices in hospitality and tourism SMEs
Authors: Jessica Hwang Li‐Jen , Lockwood Andrew 
Published: July 2006

PurposeTo provide insight into the barriers to the application of best practices in hospitality and tourism small‐ and medium‐sized enterprises (SMEs) in the UK.Design/methodology/approachIn‐depth interviews were conducted with owners, managers and staff in 89 award‐winning business in the hospitality and tourism industry. Eight areas of best practice that arose from an initial pilot study were investigated in the sample population of SME's. With a holistic and multiple‐cases analysis approach, the case studies are assembled to form a portrait of hospitality and tourism in the UK.FindingsResults suggest a model identifying seven key capabilities that underlie the adoption of best practices and six barriers to their implementation. The seven key capabilities for hospitality and tourism SMEs are customer focused goals, planning and control, partnering and networking, internal and external communication, achieving consistent standards, strategic workforce management, cash flow and performance management. The six barriers to implementing best practices were identified as changing demand, limited resources, lack of skilled labour, lifestyle, lack of competitive benchmarking and location, all of which could create turbulence in the operational environment.Research limitations/implicationsAs hospitality and tourism SMEs appear to inherit characteristics derived both from the small and medium size of the operation and the nature of the industry sector, the implications of the model and the associated barriers may create obstacles to the benefits of competitive benchmarking and lead to a loss of the pride and passion and impede the growth of their business.Originality/valueConsiderable diversity is demonstrated amongst SMEs in relation to their use of strategies while confirming some of the difficulties and challenges inherent to the industry and endemic to smaller organisations.
Benchmarking customer service on the internet: best practices from family businesses
Authors: Levenburg Nancy M. 
Published: July 2006

PurposeThe importance of using the internet to achieve competitive advantage has been well‐documented. An ever‐expanding array of technologies exist that enable firms to accomplish customer service online. Yet for many firms, determining which applications to employ can be perplexing. This study purports to examine the practices of service sector market leaders and measure performance results of adopting selected customer service applications. The aim was to identify inspirational targets and internet applications benchmarks among family owned businesses since for them, the importance of reputation may well hinge on providing outstanding customer service to the local community.Design/methodology/approachA six‐page self‐administered survey questionnaire was used to collect data from 374 family firms in West Michigan.FindingsFindings suggest that while over 75 percent of firms use e‐mail to communicate with current customers and for customer service purposes, what distinguishes best practices is e‐mailing with prospective customers, targeting small or hard‐to‐reach markets, and adopting more sophisticated applications, including online product demonstration, ordering, delivery, and order tracking.Research limitations/implicationsSince, this study focused on family firms in the service sector, future research opportunities could come from examination of the impact of family business‐related characteristics on customer service strategy and practices, and comparison across industry sectors or markets served (B2B versus B2C).Originality/valueThe paper should be useful for academic researchers and business practitioners seeking guidance in terms of which e‐business applications to employ.
Success factors for achieving high service revenues in manufacturing companies
Authors: Gebauer Heiko , Friedli Thomas , Fleisch Elgar 
Published: July 2006

PurposeDespite the proven benefits of an extended service business, most manufacturing companies find it extremely difficult to increase service revenues successfully.Design/methodology/approachAn extensive benchmarking project was conducted with a variety of firms in order to gain a better understanding of success factors aimed at increasing service revenue in manufacturing companies. By reviewing the first benchmarking findings with companies that struggled to achieve a high level of service revenue, additional insight into how service revenue is influenced by the success factors was gained.FindingsThis paper attempts to provide a better understanding of the necessary changes in a firm's activities, organizational structure and culture, and to demonstrate the impact of these factors on service revenue increases.Research limitations/implicationsThe findings have some clear limitations. The main focus was on the German and Swiss machinery equipment manufacturing industries, and remarks are limited to these sectors. However, it is recommended applying the findings to other industry sectors which are confronted with similar problems.Practical implicationsThe analysis and conclusions have significant implications for both researchers and managers. For service management theorists, this paper suggests that increasing service revenue in manufacturing companies is influenced strongly by several factors. All factors seem to be the right triggers for increasing service revenues in the desired manner. Monitoring these success factors and gaining an understanding of their impact, provides some guidance for managers seeking to create strong growth in service revenue.Originality/valueThis paper offers practical help to achieve high service revenues in manufacturing companies.