bluuebunny/crossref_metadata_2025_split huggingface dataset:
Understanding the offender/environment dynamic for computer crimes
Authors: Willison Robert 
Published: July 2006

PurposeWhile a number of IS security researchers consider the threat posed by employees who perpetrate computer crime, there is currently a lack of insight into how the offender interacts with the criminal context both prior to and during commission. A greater understanding of this relationship may complement existing security practices by possibly highlighting new areas for safeguard implementation. To help facilitate a greater understanding of the offender/environment dynamic, this paper, therefore, aims to assess the feasibility of applying three criminological theories to the IS security context. Rather than focusing on why people become criminals, these theories entitled routine activity theory, environmental criminology and the rational choice perspective, focus on the criminal act.Design/methodology/approachDrawing on an account of the Barings Bank collapse, events highlighted in the case study are used to assess whether concepts central to the theories are supported by the data.FindingsAnalysis indicates support for the concepts central to environmental criminology and the rational choice perspective. While case study evidence supports two of the concepts advanced by routine activity theory, as a whole the theory is found wanting, as the “guardianship” and “handled offender” concepts appear to lack the necessary sophistication to theoretically accommodate and explain supervisory and control failings cited in the case study.Research limitations/implicationsWhile future research could encompass continued application of the theories to further assess their suitability for the IS domain, consideration could also be given to the application of the preventive tools and methods which have been developed in tandem with the three criminological approaches. Another stream of future research may involve the application of the theories in conjunction with existing security practices.Practical implicationsGreater knowledge of the offender/context dynamic may feasibly enhance existing security practices by possibly highlighting new areas for safeguard implementation.Originality/valueFrom an IS security perspective, there is currently a lack of insight into the offender/context dynamic. The paper presents a group of criminological theories, which have previously not been considered for application in the IS context. The theories may feasibly throw light on the behaviour of offenders in the criminal context, both prior to and during commission.
Competencies for a career in the hospitality industry: an Indian perspective
Authors: Jauhari Vinnie 
Published: July 2006

PurposeThe purpose of this paper is to examine the link between industry competency requirements and the current provisions for hospitality management education in India.Design/methodology/approachUses structured interviews with educationists and industrialists to identify the key issues.FindingsShows that a gap exists in terms of ensuring that the needs of industry are met by the ongoing skills development of the workforce.Practical implicationsIdentifies the need for collaborative development between the educational providers and industry, especially in relation to the ongoing development of managers in the workplace.Originality/valueFocuses on the development needs of the Indian hospitality industry.
Tea and hospitality: more than a cuppa
Authors: Jolliffe Lee 
Published: July 2006

PurposeThe purpose of this paper is to show how tea relates to hospitality in both the home and commercial contexts. Tea, when taken out of the home situation, represents a service product with a resultant revenue stream that has the potential to be more than a “cuppa”.Design/methodology/approachThis viewpoint reviews related literature and management strategies.FindingsIdentifies from a practitioner viewpoint the possibilities for using tea to increase profits within the hospitality business.Practical implicationsArgues that tea drinking is pivotal to a wide array of hospitality events and that its potential to generate revenue is often underestimated.Originality/valueAn original look at a very old service.
Growth strategies in the Spanish hotel sector: determining factors
Authors: Claver Enrique , Andreu Rosario , Quer Diego 
Published: July 2006

PurposeThe central aim of this paper is to identify some of the motives behind the type of growth strategy followed by Spanish hotel enterprises in recent years.Design/methodology/approachThis study was elaborated from secondary data corresponding to news published on the web page of a digital newspaper specialising in tourism – HostelTur. The information obtained in this way was completed and contrasted using other sources like the BARATZ database (where all the news items published in the economic press since 1981 are collected), and the web pages of hotel enterprises, since many of them publish news about their main actions along with the most relevant events that take place within these organizations.FindingsFrom a sample of 444 observations, the results suggest that initial profitability, size, age and indebtedness level of firms are some of the factors determining growth strategies in this sector.Originality/valueThe paper throws light on some of the reasons behind the behaviour of Spanish hotel enterprises as far as growth is concerned. The innovative approach of this study, which focuses on the causes rather than on the consequences of certain corporate growth strategies, is its main contribution.
Optimising the service mix for Irish hoteliers: the challenge for small food suppliers
Authors: O'Connell Sinead , Henchion Maeve , Collins Alan 
Published: July 2006

PurposeThis paper seeks to investigate Irish hoteliers' customer service requirements of their food suppliers and to measure the trade‐offs that hotel buyers are willing to make during the purchase decision.Design/methodology/approachThe study is based on a quota sample of 100 hotels throughout the Republic of Ireland. Drawing on earlier research and applying conjoint analysis, the study demonstrates how customer service improvements may be achieved through variations in the customer service mix.FindingsFindings indicate that, for short shelf‐life products, frequency of deliveries and the ability to carry out emergency deliveries generate the highest levels of utility. More utility is created by lower prices in the case of long shelf‐life products. Small food suppliers are found to perform better on product quality and are more responsive in terms of product delivery than larger suppliers. They are perceived to be weaker on pricing, product assortment, and innovation.Research limitations/implicationsThe small number of observations for both four‐ and five‐star hotels in the sample limited the effectiveness of cluster analysis, which would greatly assist suppliers targeting specific markets with customer service bundles.Practical implicationsBy highlighting the trade‐offs that buyers use in evaluating customer service, the findings provide suppliers with the basis for assessing their own particular service mix. An improvement in perceived customer service may be achieved by reallocating the given resources and effort in favour of those parts of the mix that generate most value for the buyer. The identified trade‐offs also provide manufacturers with the criteria that can be usefully applied to evaluate competing distributors for their products.Originality/valueBy focusing on the hotel sector, the paper provides insights into a much ignored market for food suppliers, which differs considerably from mainstream grocery in terms of concentration, buyer processes and buying criteria.
Crime and harassment in Jamaica: consequences for sustainability of the tourism industry
Authors: Ajagunna Ibrahim 
Published: July 2006

PurposeThe aims of this paper are to examine how violent crimes and harassment have impacted the tourism and hospitality industry in Jamaica, and to evaluate the approaches that the government has employed in reducing the level of crimes and harassment against tourists on the island.Design/methodology/approachA qualitative approach was employed as the focus for this study. Surveys of residents, business entrepreneurs, and tourists at two resort areas in Jamaica were sources of data for this paper.FindingsThe findings suggest that moving towards sustainability of the tourism industry in Jamaica requires immediate, radical changes in attitudes, values and practices of the business community, the government and the media, as well as cooperation from local residents.Research limitations/implicationsThe city of Kingston, which is considered to be highly prone to violent crimes, was not considered in this study. The time frame of the study did not allow for this, and so the research focus was more on resort areas.Practical implicationsWith the problems of crime and harassment being reported in both the local and foreign news, the tourism industry in Jamaica has suffered not only from bad publicity but also from the perception of Jamaica as a dangerous destination.Originality/valueThe paper concludes that, while the tourism industry has been impacted negatively as a result of the increase in the number of violent crimes and harassment, less attention has been paid to both the immediate and remote causes of these problems.
The reputation of the UK licensee: an attempt to offer a balanced view
Authors: Pratten J.D. 
Published: July 2006

PurposeThe purpose of this paper is to consider the value of the British pub to stakeholders and then to examine how its image can be improved in the light of criticisms of the existing “drinks culture”.Design/methodology/approachThese objectives are achieved by examining already published material relating to the pub as a social centre, an employer and an earner of government revenue. The problems of alcohol and criticisms of licensees are presented and considered in the light of other studies seeking solutions to the problem.FindingsThe study suggests that real change will not come from the licensees alone, but by a concerted effort by the majority of society to achieve responsible attitudes to alcohol consumption.Research limitations/implicationsThe work relies on secondary sources, and would benefit from more studies of the attitudes of the stakeholders.Practical implicationsThe article looks at the benefits of a responsible licensed trade and shows that criticisms of this trade in general will do nothing to solve the problems of excessive alcohol consumption. That requires a far more concerted movement from the nation as a whole. This does not, however, spare individual licensees from potential criticism for irresponsible service.Originality/valueThe paper may offer some comfort to the licensee, who is receiving much criticism at the moment. It may also make the rest of society more aware of its responsibilities.
From satisfaction to delight: a model for the hotel industry
Authors: Torres Edwin N. , Kline Sheryl 
Published: July 2006

PurposeThis article seeks to develop a managerial model that will aid in the effective management of customer relations. This study explains in detail the concepts of satisfaction and delight; their antecedents and potential outcomes.Design/methodology/approachAn extensive review of existing customer delight literature reveals the key concepts necessary for customer delight to occur.FindingsCustomer delight is a better measure of customer relationship management than customer satisfaction. Delight is likely to generate positive business results such as word‐of‐mouth communications, loyalty and increased profitability. Using existing literature a model is developed.Practical implicationsThe proposed model can be used by managers to achieve customer delight in their organizations. It can also be used to gain a better understanding of the process of managing customer relations.Originality/valueIn the last few years the concept of customer delight has been taking precedence over the concept of satisfaction. Despite such emphasis, there are few published articles relating to this topic in the hotel industry. The study uses customer delight literature from various industries and attempts to apply such knowledge to the hospitality industry.
Effects of disposition on hospitality employee job satisfaction and commitment
Authors: Silva Paula 
Published: July 2006

PurposeThe main purpose of this paper is to investigate the relationship of job attitudes to personality traits in a hospitality setting.Design/methodology/approachThe author uses a questionnaire at two hotel chains in the western US to ascertain the variables. Employees that are surveyed are all non‐management personnel.FindingsThe author finds that job attitudes, specifically, organizational commitment and job satisfaction are significantly related to the personality traits, the big five and locus of control.Research limitations/implicationsThe number of hotel employees studied is 159. A larger sample size could increase the validity of the findings.Practical implicationsThis paper encourages hotel management to consider the use of personality tests in the selection of hotel employees as the results suggest that certain traits are related to an employee's job satisfaction and organizational commitment.Originality/valueThe paper is original in the sense that prior work has mainly focused on the employee job attitude in relation to how the employee perceives the workplace. There have been limited investigations into the relationship between personality and job attitudes. This paper suggests that dispositions may play a role in the attitude of the employee.
Reporting and reflecting on corporate social responsibility in the hospitality industry
Authors: Jones Peter , Comfort Daphne , Hillier David 
Published: July 2006

PurposeThis paper aims to offer a preliminary case study exploration of the corporate social responsibility (CSR) issues being addressed and reported by the UK's top ten pub operators.Design/methodology/approachThe paper begins with a short discussion of the characteristics and origins of CSR and this is followed by a brief outline of pubs and pub operators within the UK. The paper draws its empirical material from the CSR reports and information posted on the worldwide web by the leading pub operators.FindingsThe findings reveal that each of the leading operators has its own approach to CSR and that there are substantial variations in the nature and the extent of reporting. More specifically the paper focuses upon four sets of CSR issues namely those relating to the marketplace; the workplace; the environment; and the community and then provides some reflections on the commitment to these issues at both corporate and individual pub levels.Research implications/limitationsCSR in the pub sector of the hospitality industry has received relatively little attention from academics but the case study suggests a number of fertile grounds for future enquiry and research. That said the current case is a preliminary exploration of CSR issues as reported on the worldwide web and more in depth work will be needed before more definitive conclusions can be drawn.Practical implicationsThe paper offers a number of CSR action points for both the companies and the individuals who are involved in running pubs.Originality/valueThe paper provides an accessible review of the CSR issues and agendas being reported by the UK's leading pub operators and as such it will interest academics and practitioners working in the licensed trade and those professionals who work with the licensed trade.
Performance measurement in tourism: a value chain model
Authors: Yılmaz Yıldırım , Bititci Umit S. 
Published: July 2006

PurposeThe tourism industry consists of various players and tourism demand is met by the joint efforts of these players. However, it seems that there is no attempt in the tourism management literature proposing frameworks or models, which can assist the tourism companies, evaluate and control the overall tourism value chain. This paper attempts to show the usability of value chain concept in the tourism industry to manage and measure the value chain processes.Design/methodology/approachA tourism value chain model with four stages; win order, pre‐delivery support, delivery, and post‐delivery support, is developed. A value chain performance measurement model for the tourism industry is suggested according to the value chain model developed.FindingsThere is an opportunity to study the tourism industry as a value chain and to develop a value chain oriented performance management and measurement framework that would allow various players to communicate and coordinate their processes and activities in a more mature manner. Therefore, it becomes critical to measure and manage the overall efficiency and effectiveness of the tourism product and services from a value chain management perspective. The framework has some implications for both practitioners and researchers.Practical implicationsThe tourism companies can use the suggested model as a guide to evaluate their performance in terms of customer and internal dimensions through the value chain perspective. Mapping of existing thinking on performance measurement against the proposed tourism value chain model reveals gaps for further research, such as: the need to study the tourism industry as an end‐to‐end value chain; the need for understanding and measuring the performance of front‐end win‐order and pre‐delivery‐support processes; and the need for managing the delivery process as a whole rather than as two or three unrelated services. The model is intended to be useful for the practitioners when designing and implementing a framework who search for the whole tourism chain effectiveness using both internal and customer related metrics.Originality/valueThe paper highlights the need to evaluate the overall tourism value chain through the customer and internal dimensions and suggests a unique model for this aim.
Does quality impact on hotel performance?
Authors: Claver Enrique , José Tarí Juan , Pereira Jorge 
Published: July 2006

PurposeThe aim of the paper is to study the reasons for the adoption and certification of quality systems and the subsequent impacts on performance.Design/methodology/approachThe methodology selected is a study based on the perceptions of two hotel managers in Spain.FindingsOn the one hand, the results show that the most important reasons to adopt and certify quality systems are internal and, on the other hand, that although positive effects on performance can be identified, the impact on financial performance is low.Originality/valueThe value of this paper lies in that it provides the perceptions of hotel managers for others who wish to know the reasons leading to the implementation and certification of a quality system and the subsequent impacts on performance.
Determinants of successful vendor managed inventory relationships in oligopoly industries
Authors: Dorling Kim , Scott John , Deakins Eric 
Published: July 2006

PurposeTo identify the key determinants of successful vendor managed inventory (VMI) and strategic supply chain relationships for industries characterised by oligopolistic competition.Design/methodology/approachThe study used action research in the New Zealand (NZ) food industry supported by a literature review, triangulation and case studies from other industries and countries.FindingsSeven key industry‐level factors impacting the success of VMI and strategic supply chain relationships were identified. These were integrated into a step‐wise framework that provides a path for practitioners to follow when establishing VMI and strategic supply chain relationships in the NZ food industry.Research limitations/implicationsThis research was conducted using action research in the NZ food industry; hence, the research findings may need to be modified and further adapted before applying to other, less concentrated, industries.Practical implicationsA step‐wise framework provides a path for practitioners to follow when establishing VMI and strategic supply chain relationships in the NZ food industry. Detailed practical guidelines are provided for practitioners who wish to improve the profitability of their supply chain.Originality/valueThe key outcome was a working model that identifies the key determinants of successful VMI and strategic supply chain relationships in the NZ food industry, at an industry‐level. A secondary outcome was the contribution to knowledge from an action research perspective.
Real options: applications to logistics and transportation
Authors: Tibben‐Lembke Ronald S. , Rogers Dale S. 
Published: July 2006

PurposeChanges over the last 30 years have given companies increased flexibility and control over their logistics activities. During this same period of time, financial markets have embraced stock options, which allow buyers the right but not the obligation to purchase a stock at a specified price in the future. Recent technological developments could enable the trading of formalized options around transportation and logistics services. This paper aims to propose a framework for enabling managers to extend the use of options to the future use of logistics resources.Design/methodology/approachPresents a conceptual model that is based on research within the field.FindingsThis paper presents a framework for using transportation options in a similar manner to stock or commodity options: a shipper would buy a transportation option from a carrier, or a carrier's agent, which would give the shipper the right but not the obligation to send a shipment in a particular freight lane at a specified future time, for a specified future cost.Originality/valueThe paper provides a new method for structuring future logistics shipments.
A supply chain study of technology trust and antecedents to technology internalization consequences
Authors: Lippert Susan K. , Forman Howard 
Published: July 2006

PurposeUser uncertainty and risk are inherent in any technology adoption due to the perceived long‐term consequences (LTC) associated with the internalization process. This study seeks to investigate antecedents of technology trust (TT) and perceived LTC associated with using a technology in order to understand the underlying attitudes and beliefs influencing supply chain members' trust in a specific information technology (IT).Design/methodology/approachA theoretical model was tested through a survey of 449 supply chain members using an IT innovation for part‐level visibility along the entire first‐tier of a major US automotive supply chain.FindingsEmpirical results confirm the basic structure of the model, including the role of TT impacting users' perceptions of LTC relative to internalizing the technology. Results also identify several uncertainty reducing antecedents of TT and perceived LTC including satisfaction with the existing system, task‐technology fit, and prior similar experiences.Research limitations/implicationsThe study, although significant in terms of its power and the industry from which it is drawn, focuses on one‐tier of a US automotive supply chain. It would be useful for future research in this area to include multi‐tier supply chain members.Originality/valueThis study represents an important first step in examining the relationship between uncertainty reduction relating to incorporating technology in the supply chain context.