bluuebunny/crossref_metadata_2025_split huggingface dataset:
Exploring value through integrated service solutions
Authors: De Kervenoael Ronan , Soopramanien Didier , Elms Jonathan , Hallsworth Alan 
Published: July 2006

PurposeThe purpose of this paper is to demonstrate the need for an improved understanding of consumer value for online grocery purchases and to propose the notion of “integrated service solution” packages as a strategy for growing and successfully sustaining the channel to guide both marketing strategy and policy.Design/methodology/approachThis paper integrates and synthesises research from retailing, consumer behaviour and service quality literatures in order to develop a conceptual framework for understanding the value of e‐grocery shopping to aid practitioners to address the critical needs, expectations and concerns of consumers for the development of grocery shopping within the online environment.FindingsThis paper offers an alternative approach to allow e‐grocery to become a mainstream retail channel in its own right and not to compete with the in‐store offerings. The research demonstrates the need for a progressive approach that follows contemporary consumer needs and habits at the household level. The conjecture is that shopping for fast‐moving consumer goods follows a learning path that needs to be replicated in the online context. Moreover, it is suggested that consumer resistance to the adoption of the new channel should be addressed not only from a technological perspective but also from the social aspects of online shopping.Originality/valueThe research provides a practical framework for both retailers and policy makers on how the “next generation” of online services can be developed using a “bottom up” consumer perspective. This paper also advocates a non‐technological bias to e‐grocery retailing strategy.
Managing healthcare quality using logical framework analysis
Authors: Dey Prasanta Kumar , Hariharan Seetharaman , Brookes Naomi 
Published: July 2006

PurposeThe purpose of this paper is to develop an integrated quality management model that identifies problems, suggests solutions, develops a framework for implementation and helps to evaluate dynamically healthcare service performance.Design/methodology/approachThis study used the logical framework analysis (LFA) to improve the performance of healthcare service processes. LFA has three major steps – problems identification, solution derivation, and formation of a planning matrix for implementation. LFA has been applied in a case‐study environment to three acute healthcare services (Operating Room utilisation, Accident and Emergency, and Intensive Care) in order to demonstrate its effectiveness.FindingsThe paper finds that LFA is an effective method of quality management of hospital‐based healthcare services.Research limitations/implicationsThis study shows LFA application in three service processes in one hospital. This very limited population sample needs to be extended.Practical implicationsThe proposed model can be implemented in hospital‐based healthcare services in order to improve performance. It may also be applied to other services.Originality/valueQuality improvement in healthcare services is a complex and multi‐dimensional task. Although various quality management tools are routinely deployed for identifying quality issues in healthcare delivery, they are not without flaws. There is an absence of an integrated approach, which can identify and analyse issues, provide solutions to resolve those issues, develop a project management framework to implement those solutions. This study introduces an integrated and uniform quality management tool for healthcare services.
An inverse source problem for the convection‐diffusion equation
Authors: Rap A. , Elliott L. , Ingham D.B. , Lesnic D. , Wen X. 
Published: July 2006

PurposeTo develop a numerical technique for solving the inverse source problem associated with the constant coefficients convection‐diffusion equation.Design/methodology/approachThe proposed numerical technique is based on the boundary element method (BEM) combined with an iterative sequential quadratic programming (SQP) procedure. The governing convection‐diffusion equation is transformed into a Helmholtz equation and the ill‐conditioned system of equations that arises after the application of the BEM is solved using an iterative technique.FindingsThe iterative BEM presented in this paper is well‐suited for solving inverse source problems for convection‐diffusion equations with constant coefficients. Accurate and stable numerical solutions were obtained for cases when the number of sources is correctly estimated, overestimated, or underestimated, and with both exact and noisy input data.Research limitations/implicationsThe proposed numerical method is limited to cases when the Péclet number is smaller than 100. Future approaches should include the application of the BEM directly to the convection‐diffusion equation.Practical implicationsApplications of the results presented in this paper can be of value in practical applications in both heat and fluid flow as they show that locations and strengths for an unknown number of point sources can be accurately found by using boundary measurements only.Originality/valueThe BEM has not as yet been employed for solving inverse source problems related with the convection‐diffusion equation. This study is intended to approach this problem by combining the BEM formulation with an iterative technique based on the SQP method. In this way, the many advantages of the BEM can be applied to inverse source convection‐diffusion problems.
Solid velocity correction schemes for a temperature transforming model for convection phase change
Authors: Ma Zhanhua , Zhang Yuwen 
Published: July 2006

PurposeTo study the effects of velocity correction schemes for a temperature transforming model (TTM) for convection controlled solid‐liquid phase‐change problem.Design/methodology/approachThe effects of three different solid velocity correction schemes, the ramped switch‐off method (RSOM), the ramped source term method (RSTM) and the variable viscosity method (VVM), on a TTM for numerical simulation of convection controlled solid‐liquid phase‐change problems are investigated in this paper. The comparison is accomplished by analyzing numerical simulation and experimental results of a convection/diffusion phase‐change problem in a rectangular cavity. Model consistency of the discretized TTM is also examined in this paper. The simulation results using RSOM, RSTM and VVM in TTM are compared with experimental results.FindingsIn order to efficiently use the discretized TTM model and obtain convergent and reasonable results, a grid size must be chosen with a suitable time step (which should not be too small). Applications of RSOM and RSTM‐TTM yield identical results which are more accurate than VVM.Originality/valueThis paper provides generalized guidelines about the solid velocity correction scheme and criteria for selection of time step/grid size for the convection controlled phase change problem.
Finite element analysis for co‐current and counter‐current parallel flow three‐fluid heat exchanger
Authors: Saeid Nawaf H. , Seetharamu K.N. 
Published: July 2006

PurposeTo study the thermal performance of both co‐current and counter‐current parallel flow heat exchangers. The hot stream is assumed to flow in the middle of two cold streams and exchange heat with them.Design/methodology/approachThe dimensionless governing equations are derived based on the conservation of energy principle and solved using FEM based on subdomain collocation method and Galerkin's method. The results show that the subdomain collocation method is more accurate than the Galerkin's method, as observed when the results obtained are compared with the analytical results for the classical two‐fluid heat exchangers.FindingsThe results are presented in terms of effectiveness and number of transfer units (Ntu) for different values of the governing parameters. The governing parameters are the Ntu, the heat capacity ratios, the overall heat transfer coefficient ratio, and the inlet temperatures parameter. The results show that the effectiveness of the three‐fluid heat exchanger is always higher than that of classical two‐fluid flow heat exchanger for fixed values of the governing parameters. The results also show that for fixed values of the governing parameters, the effectiveness of the counter‐current is higher than the co‐current parallel flow three‐fluid heat exchangers.Research limitations/implicationsOne‐dimensional governing equations are derived based on the conservation of energy principle. The ranges of the governing parameters are: Ntu (0:5), the heat capacity ratios (0:1,000), the overall heat transfer coefficient ratio (0:2), and the inlet temperatures parameter (0:1).Practical implicationsBoth co‐current and counter‐current parallel flow heat exchangers are used in the thermal engineering applications. The design and performance analysis of these heat exchangers are of practical importance.Originality/valueThis paper provides the details of the performance analysis of co‐current and counter‐current parallel flow heat exchangers, which can be used in thermal design.
Relationship between thermal convection intensity and aspect ratio of two triangular cavities inscribed in horizontal rectangular cavities
Authors: Hassan Ridouane El , Campo Antonio 
Published: July 2006

PurposeSets out to discuss laminar free convection characteristics of air confined to a square cavity and a horizontal rectangular cavity (aspect ratio A=2) along with the viable isosceles triangular cavities and right‐angle triangular cavities that may be inscribed inside the two original cavities.Design/methodology/approachThe three distinct cavities shared the base wall as the heated wall, while the remaining sides and upper walls are cold. The finite volume method is used to perform the numerical computation of the transient conservation equations of mass, momentum and energy. The methodology takes into account the second‐order‐accurate quick scheme for the discretization of the convective term, whereas the pressure‐velocity coupling is handled with the simple scheme. The working fluid is air, which is not assumed as a Boussinesqian gas, so that all influencing thermophysical properties of air are taken as temperature‐dependent. The cavity problem is examined over a variety of height‐based Grashof numbers ranging from 103 to 106.FindingsNumerical results are reported for the velocity fields, the temperature field as well as the local and mean wall heat fluxes along the heated base wall. It was found that the airflow remains symmetric for the isosceles triangular cavity with aspect ratio A=1 even at high Grashof numbers. In contrast, for an isosceles triangular cavity with an aspect ratio A=2, a pitchfork bifurcation begins to form at a critical Grashof number of 2 × 105, breaking the airflow symmetry. The computed local and mean heat fluxes along the hot base wall are compared for the three configurations under study and the corresponding maximum heat transfer levels are clearly identified for the two aspect ratios A=1 and 2.Research limitations/implicationsAs a continuity of this work, there are two avenues that future research could explore and indeed are presently being explored by the authors within these geometries. The first deals with heat transfer enhancement using mixture of gases. The second is to re‐examine the problem under turbulent conditions.Originality/valueThe present study seeks to maximize the convection heat transport in cavities and minimize their sizes. The peculiarity of the derived cavities is their cross‐section area being half of the cross‐section area of the basic cavities.
Women in management: perspectives from the European Academy of Management
Authors: Broadbridge Adelina , Hearn Jeff 
Published: July 2006

PurposeTo introduce the special issue.Design/methodology/approachA brief description of the Gender and Management track at the European Academy of Management Conference and an outline of the papers in the issue.FindingsThe track examined various issues and the papers chosen from the track for the special issue are closest to the central concerns of the journal.Originality/valueProvides a summary of the perspectives considered.
Where are the women in leadership in Australia?
Authors: Still Leonie V. 
Published: July 2006

PurposeThe purpose of this paper is to review the current representational position of women in leadership in Australia, using management and board appointments as the relevant domains.Design/methodology/approachUses past and current official government statistics as the source of information.FindingsThe review reveals that despite 30 years of considerable legislative, policy and social change in the equity area, women have not attained leadership positions in any significant numbers in Australia. Their position vis‐à‐vis women in other developed countries is also not at the cutting‐edge. There is no one reason as to why this is so, although a lack of line management and profit centre experience is currently being touted as a major drawback. The paper suggests that other factors, such as Australia's “macho” culture and lack of acceptance of women as leaders, women's ways of communicating in the workplace, overall changes in the workplace, and generational change, also need discussion and debate. The paper recommends that governments, both Federal and State, re‐engage in the equity area for further progress to take place in women's representation in leadership. Otherwise, women's leadership representation may continue to have low penetration in the workplace.Originality/valueGives a current snapshot of women's leadership status in Australia, a fact not well known or understood by women probably because of newer emphasis on “work and family” policies.
Indian Ocean tsunami and aftermath
Authors: Shaw Rajib 
Published: July 2006

PurposeThe purpose of the paper is to provide an overview on two specific issues of reconstruction process: environment disaster linkage, and cross‐learning among affected countries. The paper also demonstrates a unique community‐based reconstruction program in three affected countries.Design/methodology/approachTwo approaches are adopted in the paper: one, description of salient features of past reconstruction process, roles of different stakeholders, and vulnerability reduction – human security context. The other part is description of a specific program highlighting its goal, objective, scope and activities. Focus is given on the community‐based reconstruction process with in‐depth analysis, followed by the dissemination of the results to wider communities.FindingsThe major finding of the paper is that the reconstruction process should be considered as development opportunity, and should be linked to vulnerability reduction measures of the community, which, in long term, will lead to enhancement of human security.Research limitations/implicationsThe long‐term impact of the reconstruction process is yet to be verified. It will remain as future challenge how the community‐based initiatives are linked to policy and plans of the government.Practical implicationsThe paper describes field‐based reconstruction process in three countries, which are implemented in cooperation with local communities and local non‐government organizations. Thus, the findings of the paper are directly related to its practical implications.Originality/valueThe original part of the paper is that it highlights two very important issues of the reconstruction process. The paper also provides detail description of the innovative community‐based reconstruction process. It gives a unique analysis to link reconstruction process with vulnerability reduction and enhancement of human security.
Earthquake and tsunami questionnaires in Banda Aceh and surrounding areas
Authors: Iemura Hirokazu , Takahashi Yoshikazu , Harris Pradono Mulyo , Sukamdo Pariatmono , Kurniawan Rudi 
Published: July 2006

PurposeThe paper aims to study the effects of the tsunami that affected Banda Aceh in 2004.Design/methodology/approachDuring a survey by Japanese researchers in Banda Aceh and surrounding areas in Indonesia after the great Sumatra earthquake, questionnaires were distributed to the people affected by the earthquake and tsunami. The purpose of the questionnaires was to collect information of what happened and what were expected by the affected people to be safe against future earthquake and tsunami. The questionnaires consisted of questions asking their experience during and after the earthquake and tsunami.FindingsOne important result of the questionnaires shows that even if people had started running away just after the big earthquake, the percentage of expected survivors would have been less than 100 percent.Originality/valueThe paper shows that education, socialization (software) and escape structures, warning system, wave resisting structures (hardware) are important factors for people to be safer against future earthquake and tsunami attacks.
Compounded loss: the post tsunami recovery experience of Indian island communities
Authors: Gupta Manu , Sharma Anshu 
Published: July 2006

PurposeIt has been observed in a number of recent disasters, and most evidently after the South Asian tsunami, that remote, underdeveloped, and most vulnerable communities take the longest to recover, in‐spite of an abundance of resources available for supporting them. The loss compounding approach of analysing the tsunami impact is a useful way of identifying those factors within the recovery process that need attention for helping affected communities get rehabilitated in a better and faster manner. The paper seeks to address this issue.Design/methodology/approachThe paper looks at how and why the recovery process has been slower and less efficient in the tsunami affected small island communities of India as compared to the mainland communities. This is further analysed in terms of the physical, social and environmental impacts and their recovery aspects.FindingsThe paper identifies good governance and social capital as important elements for ensuring equitable recovery processes, and for ensuring appropriate capacity building in marginalised and highly vulnerable communities.Practical implicationsThe practical implications of the discussed approach and findings are two pronged: governance needs to be responsive to community systems; and communities need to tap into their social capital to enhance their local coping capacities. Participation is a primary element in achieving these goals. Participation is a crucial element of governance to ensure that it is responsive, locally relevant, and accountable to specific needs of less represented communities. At the same time, it is also a critical process that enables local realilsation of needs and contexts, and creates an environment of capacity building at the grassroot level.Originality/valueThe paper highlights the continuing lack of recognition of the importance of local coping capacities, with no appreciation of the fact that rehabilitation needs to be based on local resources, determined by local capacities, and decided by local communities.
Reputational disaster in Phuket: the secondary impact of the tsunami on inbound tourism
Authors: Ichinosawa Jumpei 
Published: July 2006

PurposeTo provide a theoretical perspective on and an empirical understanding of the decline in Phuket's tourism, the secondary impact of the 2004 tsunami.Design/methodology/approachBased on qualitative field research intermittently conducted between February and July 2005, this paper describes the process and mechanism of this secondary impact (the reputational disaster) in Phuket. The main data sources are semi‐structured interviews with Thai and Japanese workers at hotels, restaurants and tour operating companies.FindingsIn the disaster‐stricken beach resorts of Thailand the effects of the tsunami can be seen as a long‐term socioeconomic phenomenon. The decrease in the number of tourists has brought about serious stagnation in the regional economy. The post‐tsunami tourism decline is a complex process involving risk‐induced stigmatization of the region and historically embedded vulnerabilities in the local society.Research limitations/implicationsThis paper does not provide quantitative data and analysis. The research should be treated as pilot‐research for further study.Originality/valueThis paper focuses on the secondary socioeconomic effects of the tsunami in this tourism‐oriented area. This topic has as yet only been briefly examined. In addition, the concept of “reputational disaster” is introduced so as to expand the perspective of the risk‐induced stigmatization model based on a social amplification of risk framework.
Tales from the margins: small fishers in post‐tsunami Thailand
Authors: Lebel Louis , Khrutmuang Supaporn , Manuta Jesse 
Published: July 2006

PurposeTo critically examine how the post‐tsunami recovery process has affected the livelihoods of small fisher communities in southern Thailand.Design/methodology/approachThis study was carried out as part of on‐going work with small fisher communities in southern Thailand. It was based on direct observations and interviews in fishing communities and following decision‐making processes through attending meetings and reviewing secondary reports.FindingsThe Indian Ocean tsunami had immediate devastating and longer‐term debilitating consequences for small fisher communities in southern Thailand. Delays in repairing or replacing boats have had a major impact on well‐being. The tsunami by removing housing and other coastal infrastructure also created opportunities for both social and ecological reorganization. These opportunities were seized upon by powerful interests groups with already strong connections to state through membership in taskforces and other links to power, in particular the tourism and conservation sectors to the detriment of interests of small fishers. A narrow focus on tourism‐led recovery is unlikely to do anything but recover tourism.Practical implicationsAs a marginalized and vulnerable group small fishers need to be directly involved in negotiations around disaster recovery programmes and setting priorities for future regional development in southern Thailand.Originality/valueThis study draws attention to persistent problems in the disaster recovery programs in Thailand that have left small fisher communities in a perilous condition.
Tsunami construction risks in the Mediterranean – outlining Malta's scenario
Authors: Camilleri Denis H. 
Published: July 2006

PurposeTo provide data on the tsunami hazard of the Mediterranean region, to outline the Maltese Islands specific tsunami risks.Design/methodology/approachThe physics of tsunami and the tsunami magnitude scales are first introduced. The Mediterranean tsunami characteristics are introduced by reference to sources (1962‐2003). Following this the Mediterranean tsunami vulnerability assessment is undertaken. This then narrows down to assessing the Maltese tsunami hazards with reference to various newspaper articles, with finally a risk assessment for Malta tsunami exposure calculated.FindingsConsidering the high loss of life occurring in the Indian Ocean catastrophic tsunami, tsunami awareness hazards are to be kept ongoing whilst Malta should form part of an expected European Tsunami Warning System.Practical implicationsPlanning is to consider various options available including tsunami barriers, evacuation paths, buildings with vertical evacuation facilities. It would be more prudent to work with nature by moving all inessential structures further into the interior and to protect the shoreline with suitable vegetation.Originality/valueCreates a Mediterranean/Maltese awareness to tsunami hazards/risks in a highly developed tourist region.