bluuebunny/crossref_metadata_2025_split huggingface dataset:
Designing and testing a web‐based board game for teaching information literacy skills and concepts
Authors: Markey Karen , Swanson Fritz , Jenkins Andrea , Jennings Brian J. , St. Jean Beth , Rosenberg Victor , Yao Xingxing , Frost Robert L. 
Published: November 2008

PurposeThis paper seeks to focus on the design and testing of a web‐based online board game for teaching undergraduate students information literacy skills and concepts.Design/methodology/approachProject team members with expertise in game play, creative writing, programming, library research, graphic design and information seeking developed a web‐based board game in which students used digital library resources to answer substantive questions on a scholarly topic. The project team hosted game play in a class of 75 undergraduate students. The instructor offered an extra‐credit incentive to boost participation resulting in 49 students on 13 teams playing the game. Post‐game focus group interviews revealed problematic features and redesign priorities.FindingsA total of six teams were successful meeting the criteria for the instructor's grade incentive achieving a 53.1 percent accuracy rate on their answers to substantive questions about the black death; 35.7 percent was the accuracy rate for the seven unsuccessful teams. Discussed in detail are needed improvements to problematic game features such as offline tasks, feedback, challenge functionality, and the game's black death theme.Originality/valueInformation literacy games test what players already know. Because this project's successful teams answered substantive questions about the black death at accuracy rates 20 points higher than the estimated probability of guessing, students did the research during game play which demonstrates that games have merit for teaching students information literacy skills and concepts.
Copyright in the networked world: plagiarism and its ambiguities
Authors: Seadle Michael 
Published: November 2008

PurposeLibraries and scholars face more frequent problems with and decisions about plagiarism than in the past. This article aims to look at complex cases where plagiarism may have occurred.Design/methodology/approachThe method is anthropological and looks at specific cases, in which the situations are real but the actors have been fictionalised to protect identities.FindingsPlagiarism tools, while invaluable for discovering potential problems, can also expose cases where judgments depend on complex circumstances.Originality/valueThe goal is to show areas where ambiguity in plagiarism cases exists.
Implementing change and reorganization in the acquisitions departments at the University of Alabama and the University of Florida
Authors: Champieux Robin , Jackson Millie , Carrico Steven 
Published: November 2008

PurposeThe purpose of this paper is to describe the motivations, creation, and implementation of workflow and organizational redesigns within two academic library acquisitions departments: the University of Alabama (UA) and the University of Florida (UF).Design/methodology/approachBoth institutions utilized a combination of goal identification, staff contribution, and Blackwell's workflow consulting services to build and implement new acquisitions workflows.FindingsA comparison of the projects reveals two paths to conducting a reorganization of acquisitions in academic libraries, but with the same goal: doing more with less staff while promoting a more cost‐efficient model of operations.Originality valueIn evaluating these analysis projects at UA and UF, common successes that are applicable to future undertakings were identified.
Perspectives on managing a library
Authors: Linn Mott 
Published: November 2008

PurposeThis paper seeks to argue that when managing strategically it is important for leaders to view situations from multiple perspectives.Design/methodology/approachDiscusses and gives examples to illustrate how one can consider situations from different vantage points.FindingsIt is helpful for library directors to consider situations from the multiple perspectives, such as from structural, human resource, political, and cultural points of view.Practical implicationsThis provides concepts to be considered when a leader attempts to move forward a library's priorities.Originality/valueHopefully, this article will motivate librarians to use different ways to think about how to better manage their libraries.
Time management Part III: Plan implementation
Authors: Fitsimmons Gary 
Published: November 2008

PurposeThe purpose of this paper is to conclude the discussion of the leadership quality of good time management by presenting thoughts on implementing an action plan based on work goals. Design/methodology/approach – The paper establishes the need for good plan implementation and then lays out a way of dealing with problems as they arise. Finally it discusses plan assessment in general terms as either the final step in the implementation, or part of a cycle of assessment and reimplementation.FindingsThe findings are that a good leader and manager must be able to carry a plan from planning through implementation and to know when and how to sustain a cycle of assessment and reimplementation.Originality/valueThe value of this paper is in its suggestions for smoothing the way through plan implementation when things go awry.
Issues in library human resources management
Authors: Kieserman Robert H. 
Published: November 2008

PurposeThe purpose of this paper is to provide a discussion of the benefits of succession planning and open communication between administration and staff when an employee leaves their employment at the library.Design/methodology/approachThis paper used the personal expertise of the author who has been a professor of human resources management as well as a library consultant to all types of libraries for over 15 years.FindingsThis paper proposes that every library organization should follow a five‐step succession planning strategy to guarantee a smooth transition when an employee leaves for whatever reason. The paper also proposes an open and honest communication policy when an employee is terminated to ease the anxiety of the rest of the staff.Originality/valueThis paper helps the library director and the library department manager more intelligently handle the necessary transitions when an employee leaves their employment.
Building your base: identifying library donors
Authors: Silverman Emily 
Published: November 2008

PurposeThe purpose of this paper is to consider several methods for establishing and growing a pool of potential library donors. Who gives to libraries and where are they? All types of libraries can benefit from private giving; the initial challenge in building a philanthropic base is identifying prospective donors.Design/methodology/approachConsiders the donor development strategies employed by the University of Massachusetts Amherst Libraries, noting those most effective.FindingsA range of initiatives can help establish and build a donor base, such as robust programming, expanded partnerships, annual fund efforts, friends groups, and a mix of technologies.Originality/valueThis paper fulfills an identified information/resource need and offers practical suggestions to library administrators for building a donor base.
Negotiation strategies in supply chain management
Authors: Zachariassen Frederik 
Published: November 2008

PurposeThis paper seeks to explore the impact of different negotiation strategies on the negotiation setting in different buyer‐supplier relationships. So far, the extant supply chain management (SCM) literature has only briefly touched this subject, though such a study has been advocated on previous notes in the SCM literature.Design/methodology/approachA qualitative research methodology was chosen in order to investigate a focal firm's negotiations with five of its suppliers. A total of 25 hours of interviews and 15 hours of observations were carried out at the focal firm and with a number of the firms' tier one suppliers in order to investigate the subject at hand.FindingsExplanation is given of when the use of different negotiation strategies can be considered expedient in different relational settings, pairing a distributive negotiation strategy with arm's length relationships, while integrative negotiation strategies remain a more ambiguous exercise. Valuable insight concerning the impact of different negotiation strategies on the negotiation setting are advanced, which, in turn, leads to a questioning of previous research conclusions regarding the application of distributive negotiation strategies in strategic partnerships. The reason for such questioning is due to a limited focal perspective applied in previous research on negotiations in SCM.Research limitations/implicationsFuture research should statistically and analytically validate the research in order to reject or confirm the reached conclusions.Originality/valueThe paper is the first to specifically investigate the role of negotiation strategies in the academic discipline of SCM from a qualitative angle using participant observations and interviews.
Factors influencing implementation of a dry port
Authors: Roso Violeta 
Published: November 2008

PurposeA close dry port with direct rail connection to a seaport is a potential solution for seaport terminal congestion as well as for better seaport inland access. The purpose of this paper is to investigate and define impediments to a close advanced intermodal terminal – dry port implementation.Design/methodology/approachComparative case studies through face‐to‐face interviews and a literature review have been carried out in order to accomplish the purpose. In addition, secondary sources such as reports, internal documents and web pages were used.FindingsThe most common factors that impede dry port implementation are infrastructure, land use, environment and regulations. Hence, the same reduce the efficiency of freight movements on land access routes to and from seaports. An advanced intermodal terminal must fit into a complex system where the necessary infrastructure is in place and the regulatory systems are properly designed to optimize the involvement of both the public and the private sector.Research limitations/implicationsEmpirical data for the case studies are collected at Port Botany, Sydney, and its close intermodal terminals. A more comprehensive view of the problem could be obtained through additional case studies on other countries' seaports' intermodal terminals.Originality/valueThe idea behind the study is to contribute to a better understanding of the concept of close dry port through the factors that influence the implementation of the same and thereby to improve knowledge of the implementation of the concept.
The nature of the service quality and satisfaction relationship
Authors: Leisen Pollack Birgit 
Published: November 2008

PurposeThe aim of this paper is to challenge the assumption that the relationship between service quality attributes and customer satisfaction follows a classic linear path. It suggests the existence of a threshold level after which the strength of the relationship between the two constructs, for some service attributes, adjusts. Depending on the type of adjustment, service attributes can be classified as satisfier or dissatisfier. Each requires a distinct managerial action.Design/methodology/approachThe data were collected via self‐administered questionnaire from customers of three service industries (i.e. banking service, hairdresser service, phone service). The type of impact of nine individual service quality attributes on customer satisfaction was investigated using multiple regression models with interaction terms.FindingsThe empirical findings provide evidence for the existence of satisfiers and dissatisfiers. Satisfiers exhibit initially no relationship with satisfaction, but after the acceptable level of quality (i.e. inflection point) has been reached, become positively related. Dissatisfiers follow initially a positive relationship path with satisfaction but after the inflection point exhibit no relationship, or at best a significantly weakened one, with satisfaction. The relationship patterns were found to be service attribute as well as service type dependent.Originality/valueThe findings suggest that, for dissatisfiers, increasing service quality ad infinitum may not be the most prudent approach. Here, gains in satisfaction can no longer be achieved after the acceptable quality level has been reached. However, for satisfiers, service firms must leap over the threshold before gains in satisfaction can be realized. This may require large investments in quality improvements.
Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis
Authors: Mikulić Josip , Prebežac Darko 
Published: November 2008

PurposeThe aim of this paper is to describe and apply a new three‐step approach to prioritizing service attributes in formulating quality‐improvement strategies. In particular, the paper seels to demonstrate the value of impact range‐performance analysis (IRPA) and impact‐asymmetry analysis (IAA) in prioritizing quality attributes for improvement.Design/methodology/approachThe proposed new analytical framework is developed and presented. Data from a survey on satisfaction with airport passenger services are then used to demonstrate the proposed approach. Improvement priorities are derived using a three‐step analytical framework.FindingsThis paper raises several conceptual issues concerning importance‐performance analysis (IPA). In particular, the study contends that direct and indirect measures of the “importance” of an attribute are not measuring the same construct.Practical implicationsManagers who use IPA to prioritize the improvement of service attributes might obtain misleading recommendations. In particular, managers should be aware that the impact of an attribute on overall customer satisfaction can vary significantly with different levels of performance of that attribute.Originality/valueThe study proposes a revised approach to IPA in which the traditional measure of “attribute‐importance” is replaced by a measure of the range of attribute‐impact on overall customer satisfaction (RIOCS). Moreover, a new analysis provides detailed information on asymmetric relationships between attribute‐level performance and overall customer satisfaction (OCS).
A review of empirical investigations comparing quality initiatives in manufacturing and service organizations
Authors: Rönnbäck Åsa , Witell Lars 
Published: November 2008

PurposeThe purpose of this paper is to investigate, by reviewing the literature, the relationship between quality management and business performance with a comparison between manufacturing and service organizations.Design/methodology/approachThis meta‐analytic study critically examines the literature and evaluates the business performance implications of adopting quality management principles in manufacturing and service organizations. Altogether, 14 published research studies were identified that focused on the relationship between quality management and business performance with a comparison between manufacturing and service organizations.FindingsThe results show several inconsistencies in previous research when it comes to the relationship between quality management and business performance when comparing manufacturing and service organizations. Some of these inconsistencies concern the principles of supplier relationships, leadership commitment and customer orientation. The inconsistencies can be explained by a number of factors: the difference in size of the organizations included in the studies, the cultural aspect and the research design. Regarding consistencies, two quality management principles stand out in several studies as being more central for service organizations: employee management and process orientation.Practical implicationsThe results can provide guidance for service managers aiming to implement quality management. In addition, the paper provides guidance to researchers about methodological issues so that future research can provide more reliable and valid results.Originality/valueThe paper provides a critical review of previous research on what principles of quality management should be adopted in a service organization.
What's wrong with IVR self‐service
Authors: Dean Dwane H. 
Published: November 2008

PurposeReports in the popular press suggest much consumer frustration with interactive voice response (IVR) self‐service. The present study aims to conceptualize why frustration might occur and measures attitudes toward IVR.Design/methodology/approachQuestionnaire responses were obtained from a quota sample approximately equally divided among men and women and three age groups (18‐28, 29‐48, 49 and older).FindingsCompared to a human operator, consumers perceive that transactions conducted through IVR take longer and are less customizable. Respondents strongly prefer a human operator, believe that IVR was implemented to benefit the company more than customers, and are bothered by not having an initial choice of a human operator versus IVR. Despite these negative views, satisfaction with IVR was primarily driven by transaction speed rather than concerns with these other issues. Compared to younger consumers, older respondents held a more cynical view of IVR and the companies that employ the technology.Research limitations/implicationsOnly inbound (and not outbound) IVR calls were studied and only customers (and not employees) were surveyed.Practical implicationsFrustration with IVR resulted in a “spillover” effect, lowering overall regard for the firm. Five managerial recommendations are suggested that may help recapture lost goodwill.Originality/valueThis is believed to be the first study to offer a theoretic explanation for consumer frustration with IVR. Also, the comparison of age groups on attitudes toward IVR in the present study may be novel.
Customer satisfaction and loyalty in the eyes of new and repeat customers
Authors: Pantouvakis Angelos , Lymperopoulos Konstantinos 
Published: November 2008

PurposeThe purpose of this paper is to attempt to explore the relative importance of the physical and interactive elements of service on overall satisfaction, particularly when these elements are moderated by the point‐of‐view of repeat and new customers. Evidence is drawn from the transport sector industry.Design/methodology/approachThe data for this study come from 388 ferry passengers. Regression analysis was used to test the influence of each parameter and SEM employed to assess the moderating effects of repeat patronage on satisfaction.FindingsThe results suggest that the physical elements of the service are of greater importance in determining customer evaluations on overall satisfaction than interactive features of service. The results also suggest that these effects are not just direct but also moderated by the repeat use of the service. Finally, both elements are very good predictors of overall satisfaction.Research limitations/implicationsAs results are obtained from only one industry, generalisations should be drawn with care.Practical implicationsThe presumption of managers when looking at satisfaction as the primary, even sole, gauge of customer loyalty appears to be erroneous. The consequence is potential misallocations of resources due to myopic focus on customers' satisfaction increase. The findings suggest that attention should be given to increasing the loyalty of passengers/customers.Originality/valueThis study suggests a moderating role for repeat and new customers in the satisfaction‐loyalty relationship and implies that to maximise investments in service improvements based on a focus on increasing physical satisfaction rather than seeking to develop an interactive “delight” to the customer.
Between grids and networks: grid‐enabled network control planes
Authors: Belter Bartosz , Binczewski Artur , Carrozzo Gino , Ciulli Nicolla , Escalona Eduard , Markidis George , Nejabati Reza , Simeonidou Dimitra , Stroiński Maciej , Tzanakaki Anna , Zervas Georgios 
Published: November 2008

PurposeThis article seeks to introduce the concept of the Grid‐GMPLS control plane architecture with focus on new services, models, and interoperability issues of Grid‐GMPLS (G2MPLS) and GMPLS control planes. The purpose of this activity is to design, implement and test extensions of the GMPLS Control Plane that can enable the paradigm of a G2MPLS network.Design/methodology/approachThe approach deploys extended GMPLS implementations aiming to facilitate bandwidth provisioning to Grid users.FindingsG2MPLS is a Network Control Plane architecture that implements the concept of Grid Network Services. GNS is a service that allows the provisioning of network and Grid resources in a single‐step through a set of integrated procedures. By providing a unified network/Grid infrastructure the control plane can adapt to the demands of applications having intensive requirements on both computational and network resources.Research limitations/implicationsThe project delivers the prototype implementation of G2MPLS. Consideration should be given to involving the vendors of the optical equipment in the development process to incorporate the project findings into their operating systems.Practical implicationsThe G2MPLS protocol stack has been designed to be compatible with the ASON/GMPLS architecture. This could lead to possible integration of Grids in the existing operational networks, by overcoming the current limitations of Grids running over dedicated networks with their own administrative procedures.Originality/valueThe paper provides the description of Grid Network Infrastructures with a common and transversal Control Plane approach based on G2MPLS, in which Grid resources and optical network resources are both controlled by the same Control Plane, seamlessly spanning the different Control and Management domains of the network.
Advanced monitoring techniques for a large‐scale data‐processing network
Authors: Martin B. , Al‐Shabibi A. , Batraneanu S.M. , Ciobotaru  , Darlea G.L. , Ivanovici M. , Leahu L. , Stancu S.N. 
Published: November 2008

PurposeThe aim of this paper is to describe the methods used to monitor and measure the performance of the data acquisition network deployed in the ATLAS detector at the LHC in CERN, Geneva.Design/methodology/approachStrict inventory and connectivity control was employed through cross‐correlation of multiple databases. Basic monitoring uses a commercial product and, in addition to that, 2‐D graph display tools were developed to compare and contrast multiple instances of peer performance in terms of through‐put and error. Traffic analysis and diagnostics were improved by displaying at carefully customized aggregate plots. By overlaying geographical, logical and traffic information a 3‐D, system‐wide, visualization system was developed with fly‐through navigation and zoom‐based levels of detail to monitor the 6,000‐port system in quasi‐real time.FindingsThe difficulties of automatically detecting unacceptable traffic patterns are presented and both signal‐processing techniques and rules‐based expert systems are suggested as possible solutions to the problem.Originality/valueIt is believed that the scope of the 3‐D visualization program is unique in the field of network monitoring. These techniques should be of value to any manager of a complex network situation.