bluuebunny/crossref_metadata_2025_split huggingface dataset:
Personal values as underlying motives of shopping online
Authors: Koo Dong‐Mo , Kim Jae‐Jin , Lee Sang‐Hwan 
Published: May 2008

PurposeThe purpose of this study is to investigate the motivational effects of personal values on benefits, attributes, and re‐patronage intention in the context of online shopping.Design/methodology/approachUsing means‐end chain theory as a basis for the theoretical framework, the paper proposes and tests a conceptual model of the relationships among the constructs of personal values, benefits, attributes, and re‐patronage intention. Hypotheses are proposed, and these are then tested using structural equation modelling on data from 279 experienced online customers in South Korea.FindingsA personal value of “social affiliation” acts as an enduring belief in motivating a customer to seek hedonic and utilitarian benefits, whereas a personal value of “self actualization” produces motivation to seek only utilitarian benefits. The seeking of hedonic and utilitarian benefits leads customers to evaluate certain attributes of online stores – such as visual design, product assortment, information quality, and after‐sales service. The attributes of online stores have a positive effect on re‐patronage intention.Research limitations/implicationsLimitations include problems associated with convenience sampling (dominated by extrinsically oriented shoppers) and measurement errors (with respect to the construct of personal values). Future studies could examine a more diverse range of personal values and online shopping benefits and attributes.Originality/valueThe present study is the first to investigate personal values as enduring and underlying sources of motivation with respect to online shopping. The paper presents an original conceptual model of personal values, shopping benefits, shopping attributes, and re‐patronage intention.
Critical success factors of new product development in Taiwan's electronics industry
Authors: Chi‐Jyun Cheng Colin , Shiu Eric C. 
Published: May 2008

PurposeThe purpose of this paper is to explore critical success factors of new product development in Taiwan's electronics industry which uses the approach of re‐innovation.Design/methodology/approachFocus group research was conducted. In total 71 participants from Taiwan's electronics industry were allocated into eight different groups ranging from minimum eight to maximum ten participants in a group.FindingsSuggested critical success factors of re‐innovation include time reduction in development process, cost reduction in product manufacture, products with high levels of customization, relative advantage, or added value, efficiently internal coordination and external cooperation, appropriate product introduction timing, and less aggressive competitors responses.Research limitations/implicationsA main limitation of this study is that the field data were all from Taiwanese‐based companies in certain industries. Generalization could be increased by collecting data from other countries and industries.Practical implicationsFirms using the approach of re‐innovation should take into account various characteristics of different innovation types so as to adjust their approaches of new product development.Originality/valueThe first contribution of this study is to provide information regarding the critical success factors of product re‐innovation in Taiwan's electronics industry. Second, the knowledge of new product development can be added because of an increase in the understanding of re‐innovation in the Asia‐Pacific region which has received much less attention than North America and Europe by innovation researchers.
Internet use, customer relationships and loyalty in the Vietnamese travel industry
Authors: Thi Phuong Thao Hoang , Swierczek Fredric William 
Published: May 2008

PurposeThe purpose of this paper is to investigate how small and medium‐sized travel agencies as business customers perceive the benefits and barriers of Internet use that related to the development of a positive relationships and loyalty with their service suppliers.Design/methodology/approachRelevant hypotheses were constructed and a self‐administered questionnaire survey was conducted in the travel industry. Factor analysis and regression analysis were used to test these hypotheses.FindingsThe major benefits of Internet use were interactional and transactional benefits. The main barriers of the Internet use were organizational weaknesses, poor IT infrastructure, mistrust of the Internet system and legal issues. While the benefits positively contributed to the service and social bonds, the barriers negatively impacted the development of these bonds. The interactional benefits play a major role to increase switching costs. The customer relationships and switching costs concurrently enhanced the customer loyalty.Research limitations/implicationsCross‐sectional data were used to explore customer relationships while these bonds are basically a dynamic phenomenon that evolves over time. The travel industry in one country was examined in this study. This limits generalization to other contexts.Practical implicationsGuidelines for practical solutions to reduce the barriers to create business customer value and strengthen customer relationships and loyalty through the Internet were proposed.Originality/valueThis paper improves the understanding of the impact of benefits and barriers of the Internet use on customer relationships and loyalty in the travel industry.
A dyadic study of “champions” in university‐industry relationships
Authors: Plewa Carolin , Quester Pascale 
Published: May 2008

PurposeThis dyadic study aims to analyses the influence of champions, particularly their personal engagement and experience, on relationships that cross different sectors and working environments.Design/methodology/approachBased on an extensive literature review and initial qualitative research, a conceptual dyadic model is presented and tested using structural equation modelling methods.FindingsPath analysis results show a surprisingly weak effect of champions. However, personal experience influenced engagement, which, in turn, impacted on commitment. Furthermore, a positive influence of trust and commitment on satisfaction is confirmed.Research limitations/implicationsThe results are limited by the small dyadic sample size and a potential bias towards positive relationships.Originality/valueBased on relationship and services marketing theory, this paper provides much needed insights on university–industry relationships, analysing the influence of personal engagement and experience on the relationship characteristics trust and commitment and, in turn, on satisfaction.
An integrated model to identify and classify the key criteria and their role in the assessment of 3PL services providers
Authors: Qureshi M.N. , Kumar Dinesh , Kumar Pradeep 
Published: May 2008

PurposeThe purpose of this paper is to develop an integrated model, in order to identify and classify, key criteria, and to study their role in the selection process of third party logistics (3PLs) services providers for shippers' logistics need.Design/methodology/approachIn this paper, an integrated model using interpretive structural modeling (ISM) and FMICMAC analysis has been developed to identify and classify the key selection criteria of 3PL services providers, typically identified by many researchers and practiced by the shippers for effective supply chain management. The key criteria are also modeled to find their role and mutual influence in the selection of 3PL services providers.FindingsThe key finding of this modeling helps to identify and classify the criteria, which may be further used, to identify the potential 3PL services provider. Integrated model reveals, criteria such as information technology capability; size and quality of fixed assets and quality of management as independent criteria, whereas criteria such as compatibility, long‐term relation and reputation as dependent criteria. Criterion namely flexibility in operation and delivery is found to be an autonomous criterion. The important criteria like quality of service, information sharing and trust, geographical spread and range of services, delivery performance, operational performance, financial stability, optimum cost, and surge capacity are found as the linkage criteria. Integrated model also establishes the direct and indirect relationship among various criteria, which plays a significant role in the selection process.Originality/valueThe research provide an integrated model using ISM and FMICMAC to identify and classify various key criteria required for the selection of 3PL services providers. The various key criteria have been grouped under four broad classification, namely, dependent criteria, independent criteria, autonomous criteria and linkage criteria based on their driving and dependence power, deduced from fuzzy reachability value. The model helps in the identification, classification and selection of key criteria along with their behavior, thus this research will help logistics managers to select right criteria for the selection of potential 3PL services providers for their logistics need.
Intellectual capital and company's performance improvement
Authors: Schiuma Giovanni , Lerro Antonio 
Published: May 2008

PurposeThe purpose of this research is to show how the variety of ways of performing through knowledge and intangible resources exploitation raises the question of how these kind of resources can be coherently and successfully declined into companies' processes and operations, what are the “right”, or appropriate approaches to manage intellectual capital (IC), and how these approaches can disentangle the mechanisms by which those resources contribute to improve companies' organizational performance. In this introduction to the special issue some conceptual interpretations are developed to investigate IC‐based approaches, methods, tools and factors of companies' performance improvement.Design/methodology/approachThe approaches, evidences and insights discussed in this introduction are largely based on the discussion of the topics of the conference “International Forum on Knowledge Assets Dynamics” organized in June 2007 in Matera, Italy. At this conference, leading experts discussed the importance of IC for organizational performance improvement, the IC key‐value drivers of the performance management and measurement, and theoretical concepts of, and practical approaches towards, a high‐performing IC management.FindingsThe outcomes of this introduction and of all the contributions to the special issue reflect the current discussion about better operationalization of IC management constructs. This discussion is largely focused on the importance of space for IC management activities, on the main knowledge assets that drive companies' processes improvement, the diversity of the relative relevance of each knowledge asset and the necessity for strategic and managerial decision‐makers to learn to apply general approaches, methodologies and instruments in specific companies. In this context, managing IC was mostly dealt with as a means to reach performance targets.Originality/valueThis introduction as well as all the contributions to the special issue deal with different aspects, which are important in the discussion of needs for a better understanding of the relationships between IC management and companies' performance improvement as well as the approaches, tools, methods and techniques to better disentangle the mechanisms by which knowledge assets, separately or interdependently, contribute to improve companies' organizational performance.
The dynamics of knowledge assets and their link with firm performance
Authors: Moustaghfir Karim 
Published: May 2008

PurposeOrganizational knowledge assets have been identified as sources of competitive advantage. It is therefore critical that organizations understand how they impact on performance in order to effectively manage these assets. This paper aims to extend the “knowledge‐value chain”, recently introduced in the management literature, by integrating the concept of dynamic capabilities. Based on a systematic review of the literature it seeks to demonstrate the important role of dynamic capabilities in the relationship between knowledge asset management and firm performance. This paper aims to argue that the effective management of knowledge asset enhances the value of organizational competencies, which in turn support organizational processes, products and services. Dynamic capabilities take the role of continuously shaping operating routines and competencies, and consequently deliver superior long‐term performance.Design/methodology/approachThe central objective of the article is to extend the work presented by Carlucci et al. with the concept of dynamic capabilities. Carlucci et al. introduce the “knowledge value chain” as a model linking knowledge assets with firm performance.FindingsBased on an extensive systematic literature review, a recognized evidence‐based tool for theory building, the paper finds that dynamic capabilities represent a missing component in the relationship between knowledge assets and firm performance.Practical implicationsIt is believed that the insights presented in this paper represent the theoretical basis for the development of a conceptual framework on how effective knowledge asset management affect the overall business performance and improve the value‐generating activity of a company.Originality/valueThe paper reveals that knowledge assets interact with each other through learning mechanisms and knowledge management processes enable the generation of new knowledge, and the development of organizational routines that form the building blocks of firm's competencies. These organizational competencies, hence, condition the efficiency and the effectiveness of business processes, and consequently the value of firm's products and services. Dynamic capabilities shape and systematically reconfigure organizational competencies, through assimilating new knowledge, and linking, organizing and integrating the generated knowledge into organizational routines.
Operationalising intellectual capital management: choosing a suitable approach
Authors: Kujansivu Paula 
Published: May 2008

PurposeIntellectual capital (IC) management includes various activities that focus on identifying, measuring, controlling and developing the intangible resources of business. As a concept IC management is still theoretical – the managerial problem is that managers do not know the most appropriate approach for them to operationalise IC management. The purpose of this research is to understand the situation in which a suitable approach to IC management is chosen and factors affecting the choice.Design/methodology/approachFactors that may affect choosing the approach to IC management are suggested in light of the literature. In addition, three cases in which a suitable approach to IC management is chosen in practice are examined. The main research method used in the cases is action research.FindingsThe results may provide support when operationalisation of IC management is relevant. The framework presented can be used as a guideline when deciding how to operationalise IC management in one's own organisation. In addition, three examples are given of how IC management can be initiated and why certain choices have been made. Using the framework researchers can improve their models to take better of account various situations.Originality/valueThis paper provides new knowledge about the situation in which a suitable approach to IC management is selected and the factors affecting the choice. The results contribute to the existing discussion on IC management by diminishing the gap between theory and practice.
Leveraging knowledge assets to improve new product development performances
Authors: Linzalone Roberto 
Published: May 2008

PurposeKnowledge assets and performance improvement have recently emerged as important and interacting research areas in company business management. The purpose of this research is to highlight the role and relevance of knowledge assets as critical factors for improving the performances of a new product development (NPD) process.Design/methodology/approachInterpreting the NPD as a knowledge‐based process, the paper presents three case studies which provide empirical evidence of the impact on performance of the assessment and management of the knowledge assets at the basis of NPD process.FindingsThe outcomes of the research is a set of managerial implications, useful in order to drive managers towards the design and implementation of knowledge assets management initiatives aimed to support the improvement of the NPD performances.Originality/valueThrough an integration of the results of the inductive research, based on multiple case studies, with the main findings taken from a literature review, the paper addresses managerial implications for improving NPD process performances by developing knowledge asset value drivers.
Managerial mindsets and performance measurement systems of CSR‐related intangibles
Authors: Parisi Cristiana , Hockerts Kai N. 
Published: May 2008

PurposeThe purpose of this one‐company case study is to investigate the possible use of causal maps in the performance management and measurement of corporate social responsibility (CSR) related intangibles.Design/methodology/approachIn order to test the suitability of the chosen model, a combined research approach was selected. The combination of inductive and deductive approaches resulted in the most advantageous in order to test the research hypotheses. The pharmaceutical industry was targeted as a noteworthy case study for CSR investment. Novo Nordisk, a leading firm within the pharmaceutical industry, was chosen due to its outstanding corporate social performance (Dow Jones sustainability index STOXX and the Ethibel Sustainability Index).FindingsThe use of causal maps at Novo Nordisk is expected to improve the selection of indicators for the company's performance measurement system, so that a financial evaluation of the returns of investments aimed at increasing the value of CRS related intangibles can be made.Practical implicationsThe use of causal maps aims to systematically internalise the positive financial effect of investment into CSR related intangibles. In this way the quality of existing performance measurement systems of companies are expected to improve.Originality/valueThis research contributes to CSR and performance measurement literature by analysing the use of causal maps in order to define indicators for CSR related intangibles, to be included in the company's multidimensional performance measurement models.
An AHP approach to assess brand intangible assets
Authors: Costa Roberta , Evangelista Simonluca 
Published: May 2008

PurposeBrand equity has recently emerged as an important research area in marketing and it has been examined from practical and academic perspectives. Following this lead, the purpose of this paper is to propose a new method to evaluate the impact of brand intangible assets on a firm value creation process.Design/methodology/approachThe paper proposes an approach based on Analytic Hierarchy Process (AHP) technique, illustrating its efficacy in the measurement of the value of brand intangible assets and its capacity to overcome the flaws of current methods.FindingsThe outcomes of the AHP application should be considered as a KPI enabling management to optimize brand investments and strategies. The paper concludes with an application of the presented method on a famous multi‐brand company.Originality/valueThis methodology puts in evidence the fundamental aspects of brand intangible assets and, above all, how much they impact on the firm value creation process.
EVVICA™, a valuation model for intellectual asset‐rich businesses
Authors: McCutcheon Gavin A. 
Published: May 2008

PurposeThe purpose of this paper is to show how the Estimated Value Via Intellectual Capital Analysis (EVVICA™) model, which represents one way the analysis of human, relational, and structural capital in conjunction with the renewal capacity of a business, can be used to yield a more accurate depiction of future worth.Design/methodology/approachThe paper provides empirical evidence about the use of a managerial model on companies' performance based on the assessment and management of the knowledge assets founding their processes.FindingsAs reliance on intellectual assets increasingly becomes the dominant factor within business innovation and development cycles, application of conventional valuation models is becoming consequently less reliable. Discounted cash‐flows do not adequately depict the future value of such IA‐rich businesses and do not reflect their transformational nature. Operating within turbulent markets where the capacity to continually adapt and redefine is crucial, a new valuation model is clearly required to complement existing financial tools.Practical implicationsCombining alternative, possibly simultaneous, revenue generation possibilities within the model, more meaningful evaluations are possible which, in addition, illustrate the strengths and weaknesses of the business proposition and its capacity for sustainable change.Originality/valueThe paper introduces EVVICA™, a useful valuation model for intellectual asset‐rich businesses.
Performance measurement and benchmarking of a major innovation programme
Authors: Jones Keith , Kaluarachchi Yamuna 
Published: May 2008

PurposeThe purpose of this paper is to describe the problems encountered and the solutions developed when using benchmarking and key performance indicators (KPIs) to monitor a major UK social house building innovation (change) programme. The innovation programme sought improvements to both the quality of the house product and the procurement process.Design/methodology/approachBenchmarking and KPIs were used to quantify performance and in‐depth case studies to identify underlying cause and effect relationships within the innovation programme.FindingsThe inherent competition between consortium members; the complexity of the relationship between the consortium and its strategic partner; the lack of an authoritative management control structure; and the rapidly changing nature of the UK social housing market all proved problematic to the development of a reliable and robust monitoring system. These problems were overcome by the development of multi‐dimensional benchmarking model that balanced the needs and aspirations of the individual organisations with the broader objectives of the consortium.Research limitations/implicationsWhilst the research methodology provides insight into the factors that affected the performance of a major innovation programme its findings may not be representative of all projects.Practical implicationsThe lessons learnt should assist those developing benchmarking models for multi‐client consortia.Originality/valueThe work reported in this paper describes an inclusive approach to benchmarking in which a multiple client group and their strategic partner sought to work together for shared gain. Very few papers have addressed this issue.