bluuebunny/crossref_metadata_2025_split huggingface dataset:
Navigating the change process: the experience of managers in the residential aged care industry
Authors: Shanley Chris 
Published: August 2007

PurposeTo explore the change management experience of managers in the residential aged care industry and to develop practical proposals concerning change management in that industry.Design/methodology/approachA constructivist methodology. One‐to‐one interviews with two groups: a randomly chosen cross‐section of facility managers and a purposive sample of senior stakeholders within the industry. Thematic analysis to draw out themes in the interview transcripts, and to develop interpretations and connections to the literature.FindingsThere is not a clear understanding of how the management of change fits into the role of facility managers, and the management of change is in the background of management thinking and practice in the industry. The change management aspects of the facility manager's role have been largely taken for granted. This can lead to stress on the individual manager and reduces the effectiveness of the change process. There are many ways that facility managers can be better supported, including development of an analytical approach to change management, recognition of change management competencies and promotion of management development practices that support the management of change.Research limitations/implicationsSmall sample sizes make it hard to generalize. Further, research could include surveys of facility managers, change management competencies, model testing, workplace learning, long‐term evaluation of change programs.Originality/valueAdds to the small body of research on the experience of managers in change management, provides the only such research in the aged care setting, and contributes a range of practical proposals about the management of change.
Entrepreneurial identity in the care sector: navigating the contradictions
Authors: Nadin Sara 
Published: August 2007

PurposeThe purpose of this paper is to explore how the business and research context influences how female entrepreneurs construct their identities.Design/methodology/approachFocussing specifically on the care work sector, the analysis of interview transcripts explores how participants struggle to establish a positive identity through reconciling the contradictory subject positions produced at the intersection of entrepreneurialism and caring.FindingsThe accounts reveal a silencing of the participants entrepreneurial identity and an embracing of their female identity, reflected in the mobilisation of a number of highly gendered “selves”. This is explained in terms of the participants' desire for legitimacy and integrity, principally in the eyes of their employees, something which is itself prompted by the precariousness of their position as female business owners in this sector.Research limitations/implicationsThe identity work is theorised at a structural level, reinforcing the need for future accounts of identity work to consider how this is always embedded in broader material conditions.Practical implicationsPresents an alternative way of enacting entrepreneurship and thus broadens normative notions of what it is to be an entrepreneur.Originality/valueThe paper complements existing post‐structuralist accounts of entrepreneurship and also illustrates the role of both broader structural and local contextual factors which both constrain and enable the identity work enacted.
“That's not how I see it”: female and male perspectives on the academic role
Authors: Shaw Sue , Cassell Catherine 
Published: August 2007

PurposeThe purpose of this paper is to provide a piece of empirical work that examines gender differences in how academics make sense of performance within university business schools in the UK.Design/methodology/approachThe research reported draws on data collected using a life history and repertory grid methodology with male and female interviewees from two university business schools.FindingsThe findings are discussed in relation to how academics understand what is valued about their role and what they believe the organisation rewards and values when it comes to promotion. Gender differences are shown to exist in the ways women and men define the academic role and in what they think is important both to themselves and the institution.Originality/valueThe paper presents original data on gender differences within a business school context.
Managing semantic‐aware policies in a distributed firewall scenario
Authors: Martínez Pérez Gregorio , García Clemente Félix J. , Gómez Skarmeta Antonio F. 
Published: August 2007

PurposeThe purpose of the paper is to provide a two‐tier framework for managing semantic‐aware distributed firewall policies to be applied to the devices existing in one administrative domain.Design/methodology/approachSpecial attention is paid to the CIM‐based information model defined as the ontology to be used in this framework and the AI‐based reasoning mechanisms and components used to perform the conflict discovery tasks over the distributed firewall policies.FindingsMechanisms presented allow the solving some of the current issues of the network‐centric security model being used in the Internet. The two‐tier framework designed provides semantic‐aware mechanisms to perform conflict detection and automatic enforcement of policy rules in the distributed firewall scenario. This framework is based on the use of a standard information model and a semantic‐aware policy language to formally define (and then process) firewall policies.Research limitations/implicationsOngoing work is focused on identifying all kind of conflicts and anomalies that may exist in firewall systems; in parallel to this task a semi‐automatic resolver of conflicting policies is currently under design.Practical implicationsNetwork and security administrators can specify firewall policies and validate them to find syntactic and semantic errors (i.e. policy conflicts). A framework for automated validation and distribution of policies at different levels is included. This ensures that firewall policies produce the desired effects, facilitating the creation and maintenance of firewall rules in one administrative domain.Originality/valueA practical and novel two‐tier system that provides detection of conflicts in rules existing in a distributed firewall scenario and the automatic and secure deployment of these rules. A packet‐filtering model, which is simple and powerful enough for the conflict discovery and rule analysis processes, has been proposed. Moreover, ontology and rule reasoning are being proposed as techniques for the conflict detection problem in this particular scenario.
The influence of the Internet on destination satisfaction
Authors: Castañeda J. Alberto , Frías Dolores M. , Rodríguez Miguel A. 
Published: August 2007

PurposeThe aim of the present study is to provide an insight into the effect that the satisfaction with the information obtained through the Internet may have on the satisfaction with the selected destination. In particular, assuming that the Internet functions as an effective source of information for the tourist, one would expect the above relationship to be positive and significant.Design/methodology/approachIn order to test the proposed hypotheses, a structured questionnaire was administered to tourists of different nationalities. The total number of valid cases was 279. The field work was done between June 2004 and June 2005.FindingsThe results seem to show that the greater the tourist's satisfaction with the Internet, the fuller is his or her enjoyment of the holiday. This relationship, however, is moderated by two variables – the tourist's previous experience of the destination and the tourist's experience of the Internet. These conclusions may well prove crucial for the future use of the Internet in the promotion of tourism destinations.Practical implicationsThe results of the study lend support to the importance of the Internet as an information source in the promotion of tourism destinations, which contributes in particular to attracting new visitors. However, its development will depend heavily on improvements in the ease of use of the information highway and will progress with the passage of time and the concomitant increase in the Internet experience of its users.Originality/valueThe study focuses on empirically testing the advantages that, from a merely conceptual perspective, are becoming evident in the use of the Internet in the tourist sector.
An integrated BSC‐AHP approach for supply chain management evaluation
Authors: Sharma Milind Kumar , Bhagwat Rajat 
Published: August 2007

PurposeThe purpose of this paper is to develop an integrated balanced scorecard (BSC) analytical hierarchy process (AHP) approach for supply chain management (SCM) evaluation. It aims to measure SCM performance from the following four perspectives: finance, customer, internal business process, and learning and growth.Design/methodology/approachThe BSC is developed in the paper based on an extensive review of literature on SCM performance measures, supported by AHP analysis.FindingsThe paper develops a BSC for SCM evaluation and proposes a method to prioritize the different performance levels in any organization using AHP methodology. It also suggests from the view of different decision levels and overall performance measurement that is the best BSC perspective.Practical implicationsThe integrated BSC‐AHP methodology developed in this paper provides useful guidance for practical managers in evaluation and measuring of SCM in a balanced way.Originality/valueThis paper proposes a balanced performance evaluation system for SCM. While suggesting BSC, different SCM performance metrics have been distributed into four perspectives. Different performance levels are highlighted and preferred BSC perspectives are suggested.
Benchmarking strategy deployment practices
Authors: Saunders Max , Mann Robin , Smith Robin 
Published: August 2007

PurposeThe purpose of this paper is to describe how managers from a network of organisations formed and operated as a team to work on a benchmarking project. The project had the dual purpose of enabling learning for the participants, and identifying leading practices in strategy deployment.Design/methodology/approachThe participants were managers with responsibility for strategy deployment. Data were collected from case studies of seven diverse New Zealand organisations that were undertaking performance improvement using the Baldrige performance excellence model. The unit of analysis for the case studies was a strategic initiative that the organisation had deployed. Secondary sources were also used to identify leading deployment practices.FindingsDespite the different sectors, sizes, and cultures of the participating organisations their strategy deployment issues were similar and the managers were able to share experiences and cooperate effectively. Over 50 leading deployment practices were identified. Seven dimensions of strategy deployment were determined. A framework for strategy deployment was developed.Research limitations/implicationsThe framework aids the analysis and classification of strategy deployment practices. Future research using longitudinal studies could evaluate the effectiveness of leading strategy deployment practices and identify circumstances that lead to the success or failure of strategy implementation.Practical implicationsThe framework highlights the management skills required for effective strategy deployment. It is applicable to a wide range of organisations.Originality/valueThe paper provides and example of network benchmarking and how it was managed. This will be of interest to organisations that are part of an existing network, or that wish to create a similar network. No benchmarking studies of strategy deployment were found in the literature.
Assessing the changing role, attitudes and knowledge of UK business advisors to the benefits of benchmarking and benchmarking tools
Authors: Jaques Mark , Povey Barry 
Published: August 2007

PurposeThis paper aims to examine the changing attitudes to diagnostic benchmarking tools of UK business advisors over the last five years, during a period of considerable restructuring in business support, aimed at focusing support on small business and start‐ups.Design/methodology/approachThe authors reviewed business support from the advisor's and client's perspective prior and during this restructuring and conducted a follow up study to that carried out in 2000, allowing direct comparisons to be made with the earlier results. Quantitative advisor demographic data was also collected for comparison.FindingsThe authors conclude that though business link has been restructured towards start‐ups and small businesses and that advisors knowledge of the benchmarking has improved, the tools available to advisors have not changed to reflect this and cannot be used by the majority of the advisors' clients. As a result the use of diagnostic benchmarking tools, as a proportion of total business support, has dropped over the previous five years.Originality/valueIn order to give some structured best practice support to immature businesses and pre‐start‐ups new business support tools need to be developed that recognise the change in client maturity that has taken place.
What we do and can do for a living
Authors: Liu Sing‐cheong , Wang Mark , Tang Bo‐sin , Wong Siu‐wai 
Published: August 2007

PurposeThis paper aims to present the authors' opinions about the impacts of globalization on real estate profession and some essential changes of real estate business service.Design/methodology/approachThe arguments are based on the authors' interpretation and first‐hand experience of the contemporary business environment. A case study example to illustrate the changing requirements for professional real estate services in mainland China is provided.FindingsEconomic globalization creates new opportunities in real estate market, product and service. It has the effect of blurring geographical and product boundaries. Real estate is increasingly integrated with the financial market. Global capital has transformed local property market practices. Real estate professionals have to re‐orientate themselves so that they can move up the service value‐ladder and avoid being marginalized under intense competition in a global market.Practical implicationsRe‐orientation of professional practices involves an expansion of one's geographical and market knowledge beyond the home boundary. It also requires a dramatic change of mind‐set, work attitude, social awareness and lifestyle.Originality/valueThe paper proposes a competence model. Professionals should sell “competence”, which is built on “service proper” (knowledge and skills) and “service infrastructure” (technology and organization).
Market value and depreciated replacement cost: contradictory or complementary?
Authors: French Nick , Gabrielli Laura 
Published: August 2007

PurposeIn January 2005, the International Valuation Standards Committee (IVSC) published the International Valuation Guidance Note No. 8 entitled The Cost Approach for Financial Reporting – (DRC). This guidance note provides background to the use of depreciated replacement cost (DRC) in connection with International Valuation Application 1 (IVA 1), Valuation for Financial Reporting and suggests that the valuer reports the result of a DRC valuation as market value subject to the test of adequate profitability or service potential. This suggestion has caused a lot of debate and consternation in the UK where the DRC approach has always been considered as a method of last resort and not a market valuation. However, in continental Europe the cost approach (DRC) is often the principal method of valuation and has always been considered to produce market value. The purpose of this paper is to discuss the impact of this change to valuation practice in the UK.Methodology/design/approachIn this paper, we discuss the concept of market value and its relationship to DRC in an attempt to identify the principal areas of concern in the UK and, through the use of an Italian case study, show how the DRC approach can be adopted as an appropriate method (not basis) for calculating Market Value.FindingsIt is probable that most valuers will still provide the DRC valuation using exactly the same calculation as they did before. They are likely to provide the same (relative to the valuation date) figure; the difference is that they will feel less easy about the robustness of that figureOriginality/valueIt is argued that the UK market has, for too long, hidden behind DRC being a basis of value that UK valuers now feel uncomfortable in reporting DRC as market value. They are uncertain with the valuation figure. However, this uncertainty can be addressed in other ways and a suggested “solution” to help the valuer overcome their discomfort with the market valuation is proffered.
The dimensionality of customer privacy concern on the internet
Authors: Castañeda J. Alberto , Montoso Francisco J. , Luque Teodoro 
Published: August 2007

PurposeThis study attempts to carry out an approximation both to the conceptual delimitation and to the measuring of customer concern for privacy on the electronic market.Design/methodology/approachTo complete the objective of this research, an overview of the literature is made in an attempt to summarise the main proposals as regards dimensions of the construct analysed. Furthermore, two studies were carried out with the aim of evaluating the instruments to measure concern for privacy on the internet and which support the conclusion concerning the construct's dimensionality, reached following the aforementioned literature overview.FindingsFrom the main results reached, we can highlight that the concern for privacy on the internet construct has a structure consisting of two dimensions, which are confirmed through the scales evaluated for different contexts of use of the internet. These dimensions are: concern for control over the collecting of personal information, and its use on the electronic market.Originality/valueThe paper's main contributions are threefold: a conceptual revision of the construct; a proposal of the dimensions for the construct; and an evaluation of two scales to measure the construct in different situations.
Multiple language supports in search engines
Authors: Zhang Jin , Lin Suyu 
Published: August 2007

PurposeThis paper aims to investigate the multiple language support features in internet search engines. The diversity of the internet is reflected not only in its users, information formats and information content, but also in the languages used. As more and more information becomes available in different languages, multiple language support in a search engine becomes more important.Design/methodology/approachThe first step of this study is to conduct a survey about existing search engines and to identify search engines with multiple language support features. The second step is to analyse, compare, and characterise the multiple language support features in the selected search engines against the proposed five basic evaluation criteria after they are classified into three categories. Finally, the strengths and weaknesses of the multiple language support features in the selected search engines are discussed in detail.FindingsThe findings reveal that Google, EZ2Find, and Onlinelink respectively are the search engines with the best multiple language support features in their categories. Although many search engines are equipped with multiple language support features, an indispensable translation feature is implemented in only a few search engines. Multiple language support features in search engines remain at the lexical level.Originality/valueThe findings of the study will facilitate understanding of the current status of multiple language support in search engines, help users to effectively utilise multiple language support features in a search engine, and provide useful advice and suggestions for search engine researchers, designers and developers.
Making organizational change stick: leadership reality checks
Authors: Longenecker Clinton O. , Rieman Melissa L. 
Published: August 2007

PurposeWith organizations trying to compete on a global scale, they are constantly putting energy and resources into performance improvement and change initiatives. The purpose of this research is to make it clear that sustaining performance improvement and making change stick is a truly challenging component for most enterprises.Design/methodology/approachThe paper identifies three key factors that have strong implications on development and learning in organizations dealing with this subject. This paper discusses how to make sure that improvement is real, avoiding declaring success prematurely and leading so as to make change stick.FindingsThe paper discusses the factors and from these are found some specific actions for business leaders serious about real change and improvement.Originality/valueThe paper provides useful information for business leaders who are serious about real change and improvement.
Experiential learning – its place in in‐house education and training
Authors: Valkanos Efthymios , Fragoulis Iosif 
Published: August 2007

PurposeIntense competition, rapid technological changes and modern aspects of management force any enterprise to put emphasis on their personnel and invest in their training and education. In terms of in‐house education and training, experiential learning is chosen to be analyzed in this particular paper. The paper aims to present experiential methods developed by trainers during the process of carrying out in‐house training programs with the aim of motivating trainees to learn through participative experiences and simultaneously adopt for their part another way of thought, action or behavior. It also seeks to examine the reasons why experiential learning is important and the conditions under which this kind of knowledge can be effective.Design/methodology/approachThe paper presents a general review of a range of experiential learning methods.FindingsThe paper results in a useful checklist for developers and trainers to assess the level of experiential learning they are currently offering.Originality/valueThe paper provides definitions of the three types of experiential learning and identifies the key reasons for including these types of developmental activities in any trainers portfolio of approaches.