bluuebunny/crossref_metadata_2025_split huggingface dataset:
Information search patterns for gift purchases: a cross‐national examination of gender differences
Authors: Cleveland Mark , Babin Barry J. , Laroche Michel , Ward Philippa , Bergeron Jasmin 
Published: July 2006

AbstractThis exploratory study examines the underlying determinants as well as the dimensionality of in‐store information searches for a Christmas clothing gift, focusing specifically on the differential effect of gender on information acquisition. A self‐administered survey, containing personality, situational and standard demographic measures, was administered to actual consumers in three Western countries, shortly after the Christmas season. Confirmatory factor analysis verified that in‐store information is indeed a multidimensional construct, composed of three distinct factors: macro information search, micro information search and salesperson help. Consistent with expectations, compared to males, females tended to acquire macro and micro information to a greater extent; males were more apt to seek the assistance of store sales personnel than females. This pattern was generally robust across the three countries. Other observed gender and/or country‐sample differences are discussed. Copyright © 2002 Henry Stewart Publications Ltd.
Targeting a niche market of pet owners: consumer evaluation of a mobile veterinarian's service concept
Authors: Geissler Gary L. 
Published: July 2006

AbstractThe veterinary care service industry in the USA is projected to continue its growth during the next decade, primarily due to increasing numbers of pets and rising consumer expenditure for pet medical care. The increasing demand for pet care has spawned a proliferation of traditional and non‐traditional veterinary services. There is a need to examine the market potential for new veterinary services. A concept test among 150 target consumers is used here to provide an evaluation of a non‐traditional veterinary service—mobile veterinary care for small companion animals. Although using a vet who makes house calls would require a change in consumer behaviour, the findings indicate that the service concept is appealing to a niche market of pet owners who desire more service convenience and are willing to pay for it. Educating more consumers about the service benefits may broaden its appeal. Copyright © 2002 Henry Stewart Publications Ltd.
The importance of impulse purchasing behaviour in the international airport environment
Authors: Crawford Gerry , Melewar T. C. 
Published: July 2006

AbstractAirports are unique retail environments due to the environmental and psychological issues linked with the travel process. Travellers experience feelings of anxiety, stress and excitement which make them react in unusual ways. Airport retail environments therefore differ from more day‐to‐day channels of distribution. Consequently, retailers' approaches must also differ in order to maximise performance. There is evidence of a considerable impulse purchasing effect in airport retail operations which, if understood and harnessed by airport retailers, can enhance performance. The impulse effects will differ significantly between customer segments due to both the psychological effects of the travel experience and the existence of normative traits. Retailers must create an environment that minimises inherent stress and accentuates or at least maintains natural levels of excitement, while also virtuously motivating impulse purchasing by reducing or eliminating barriers to purchase. Development of an impulse strategy, which should permeate all elements of airport retail activities, is essential for maximising performance and profitability. Copyright © 2002 Henry Stewart Publications Ltd.
Effects of short‐term cosmetic versus long‐term health fear appeals in anti‐smoking advertisements on the smoking behaviour of adolescents
Authors: Smith Karen H. , Stutts Mary Ann 
Published: July 2006

AbstractA field study exposed 235 high school students to anti‐smoking advertisements over a five‐month period to test the effectiveness of short‐term cosmetic versus long‐term health fear appeals in preventing or reducing smoking. The study was a longitudinal experiment with two experimental groups and a control group. Smoking behaviour was measured prior to message exposure on television, in magazines and on the internet, and at the end of the study period. The primary results were that average smoking declined for subjects exposed to either type of anti‐smoking fear appeal but not for the control group and short‐term cosmetic fear appeals were more effective for males but long‐term health fear appeals were more effective for females. Copyright © 2003 Henry Stewart Publications.
Preference‐based segmentation: a study of meal preferences among Norwegian teenagers
Authors: Honkanen Pirjo , Olsen Svein Ottar , Myrland Øystein 
Published: July 2006

AbstractThe primary goal of this study was to examine the applicability of preference‐based segmentation for a broad array of meals in the context of teenagers. A representative sample of 1,168 Norwegian schoolchildren provided an evaluation of 20 common dinner meals in terms of preference (liking). Cluster analysis was used to establish four distinct preference‐based food segments. These four segments were termed Food Lovers, Fish Haters, Fish Lovers and Dislikers. The relationship between these four preference‐based segments and demographic, consumption, attitude and lifestyle variables was finally modelled using a multinomial logit analysis. The results highlight the fact that social and family‐related attitude and lifestyle variables have a greater ability to profile the segments and explain segment membership than demographic variables. The findings indicate that there are distinct and interesting differences between these segments. The findings have some implications for marketers within the industry in terms of effectively targeting the different market segments. Copyright © 2004 Henry Stewart Publications Ltd.
Symbolic consumption in teenagers' clothing choices
Authors: Piacentini Maria , Mailer Greig 
Published: July 2006

AbstractThe importance of the symbolic properties of goods has been explored in depth among adult consumers, but there has been less attention given to the symbolic consumption of young people. This study explores the subject of symbolic consumption with specific reference to clothing in the teenage market. Thirty‐eight young people were interviewed, and age, sex and social position variations were considered. The results of this study suggest that conspicuous consumption is relevant for young people, and that they are a group which is adept at reading the signals represented in clothing choices. The authors found that the clothes choices made by young people are closely bound to their self‐concept, and are used both as a means of self‐expression and as a way of judging the people and situations they face. Evidence was also found that clothing has a function in role fulfilment, making the wearer more confident and capable. Overall, clothing can be viewed as an essential social tool in the lives of teenagers. Copyright © 2004 Henry Stewart Publications Ltd.
Consumer behaviour in restructured electricity markets
Authors: Rowlands Ian H. , Parker Paul , Scott Daniel 
Published: July 2006

AbstractWith many electricity markets around the world now open to retail competition, it is increasingly valuable to understand the attitudes, motivations and behaviour of residential electricity purchasers. Drawing upon two sets of survey results from an Ontario (Canada) community, this paper answers two questions. First, what ‘kinds’ of people are more or less likely to switch electricity supplier? Secondly, what motivates those who are more or less likely to switch electricity supplier? After answering these questions, the paper advances marketing strategies for new retail electricity suppliers and proposes business plans for established municipal electric utilities. Copyright © 2004 Henry Stewart Publications Ltd.
Food‐related risk‐reduction strategies: purchasing and consumption processes
Authors: Brunel Olivier , Pichon Paul‐Emmanuel 
Published: July 2006

AbstractConfronted with an alarming social discourse favouring the perception of food risk, modern consumers find themselves in a situation of psychological discomfort caused by consumption of foodstuffs coming from the agricultural and foodstuff industry. To eliminate this discomfort the consumer may change their purchasing and consumption habits (constraining hypothesis) or introduce some measures for the reduction of risk. The aim of this paper is to present a new classification of risk reducers taking into account the diversity of buying and consumption practices. Copyright © 2004 Henry Stewart Publications.
Effect of brand name on consumers' risk perceptions of online shopping
Authors: Huang Wen‐yeh , Schrank Holly , Dubinsky Alan J. 
Published: July 2006

AbstractThe purpose of the present study was to investigate the relationship between brand names and consumers' perceived risk. Hypotheses dealt with whether the presence of a product's brand name affects consumers' perceived risk towards shopping online; whether the familiarity with a brand name influences consumers' perceived risk; and whether online shoppers and non‐shoppers perceive risk towards shopping online differently. Results indicate that the presence or absence of a product's brand name affects online shoppers' perceived risk, but in the opposite direction to that expected. There was no significant difference between online shoppers' perceived risk vis‐à‐vis brand familiarity; however, online shoppers possessed lower perceived risk than non‐shoppers. Implications and limitations are discussed and recommendations for future research are provided. Copyright © 2004 Henry Stewart Publications Ltd.
Influences on the perceived risk of purchasing online
Authors: Pires Guilherme , Stanton John , Eckford Andrew 
Published: July 2006

AbstractThis paper examines whether the perceived risk of online purchasing by consumers varies with the frequency of previous purchases, satisfaction with previous purchase experiences, the good/service orientation of an intended purchase and the level of purchase decision involvement required. No association was found between the frequency of online purchasing and perceived risk, although satisfaction with prior internet purchases was negatively associated with the perceived risk of intended purchases, but only for low‐involvement products. Differences in perceived risk were associated with whether the intended purchase was a good or service and whether it was a high or low‐involvement product. Analysis of consumer perceived risks, disaggregated by type of risk and purchase situation, provides insight into impediments that may hinder the expansion of consumer purchasing using the internet. Copyright © 2004 Henry Stewart Publications.
Uncovering the links between brand choice and personal values among young British and Spanish girls
Authors: Dibley Anne , Baker Susan 
Published: July 2006

AbstractThis paper presents empirical research which demonstrates how snacks brands can satisfy certain personal values for female 11–12 year‐old British and Spanish consumers. The qualitative research design uses a means‐end approach, based on a laddering technique, to uncover the links between brand choice and personal values. After reviewing the means‐end model and other relevant theory, the research methodology and design are presented in detail. The findings reveal significant scope for positioning snacks brands using the values of well being and fun and enjoyment (UK and Spain), while the value of friendship and belonging emerges as an extra dimension for the British respondents. Copyright © 2001 Henry Stewart Publications.
Practice paper 21st‐century consumer society
Authors: Howard Melanie , Mason Jane 
Published: July 2006

AbstractThis paper looks at how society has changed over the past ten years in terms of individual values, aspirations and consumer behaviour patterns, and relates these to underlying demographic, economic, technological and social trends.It summarises findings of research undertaken by the Future Foundation. The research identifies six ‘I’ factors, which, together, help to explain the different ways in which individuals are choosing to take control over an increasing number of areas of their lives. The most prominent of these are the desire for and reality of independence; individuality—the growing politics of difference; the changing nature and sources of identity; and interconnectedness—access to and use of information. The others are interactivity and imagination.It concludes that High ‘I’ values, although realised by a minority today, are aspired to by the majority and that all the economic, technological and attitudinal conditions are ripe for the ‘iSociety’, as it is called, to flourish and develop substantially over the next decade. Copyright © 2001 Henry Stewart Publications.
Consumers' product evaluation: a study of the primary evaluative criteria in the precious jewellery market in the UK
Authors: Jamal Ahmad , Goode Mark 
Published: July 2006

AbstractIt is normally argued that consumers make their purchase decisions on the basis of their evaluation of, and knowledge about, the product attributes. This paper reports findings from a research study, which was conducted to determine the nature and type of evaluative criteria used by an individual while purchasing a piece of precious jewellery. In doing so, the study looked into the significance of product category knowledge, brand familiarity and brand consciousness in product evaluation. A questionnaire was sent to 500 consumers of precious jewellery in five major cities of the UK. Results indicate that, in general, subjective attributes are more important for people buying precious jewellery than the objective attributes. The significance of specific attributes during product evaluation could vary according to one's level of product category knowledge, brand familiarity and brand consciousness. The paper discusses implications for the marketers. Copyright © 2001 Henry Stewart Publications.
Attitudes on commercialisation and anti‐commercial reactions on gift‐giving occasions in Belgium
Authors: Mortelmans Dimitri , Damen Sofie 
Published: July 2006

AbstractGift‐giving occasions, like Christmas, Mother's Day and Valentine's Day, are being ritually celebrated in the same period every year. But a transition is going on. Every year gift‐giving occasions start earlier. Well in advance, shops are decorated with Christmas items, Valentine hearts, Easter eggs, etc. This paper examines how people experience this increasing commercial pressure. For example, what do they think of the attention the media and the shops give to ritual gift‐giving occasions? Do people react differently if they have a more critical attitude to the commercialisation of gift‐giving occasions? These and other research questions are examined in a research project on gift‐giving, which started at the University of Antwerp in 1999. Copyright © 2001 Henry Stewart Publications.
Formal and informal referent groups: an exploration of novices and experts in maternity services
Authors: Tinson Julie , Ensor John 
Published: July 2006

AbstractDifferent social groups place varying emphasis on the importance of referent input. While referent groups are recognised as having a significant influence on purchase behaviour, attitude formation and information processing, the extent to which referent groups are a determinant in decision making is yet to be fully explored. Considering novice and expert users of the maternity services, this paper focuses on the significance of referent groups for women during the maternity process. This research produced interesting results, not least that novice and expert users, resident in lower ACORN areas are dependent on informal referent groups while novice users, resident in higher ACORN areas, are influenced by formal referent groups when making decisions regarding their care. Copyright © 2001 Henry Stewart Publications.
Does service failure influence customer loyalty?
Authors: Buttle Francis , Burton Jamie 
Published: July 2006

AbstractThere is a general consensus that customer loyalty to service providers is not solely dependent upon their level of satisfaction or dissatisfaction. However, the identified antecedents of loyalty remain, at best, highly speculative. The aim of this extensive literature review is to give some understanding of the nature of customer loyalty and the antecedent effects of service dissatisfaction.The research reviewed suggests that customer loyalty is an attitudinal state, reflecting value, trust and commitment within supplier–customer relationships. Satisfaction is one of several antecedents of loyalty. A key influence on loyalty is the offer of unique value‐delivering advantages not provided by competitors. Thus firms need to develop positive value‐based exit barriers to achieve loyalty. When service failures occur, the recovery process is likely to have a greater impact on loyalty than the original service failure. The key to successful recoveries was found to be the customer's perception of ‘fairness’. Recovery programmes must get it right first time. Customers who remain dissatisfied after a complaint has been handled are more dissatisfied than if no recovery attempt had been made. Dissatisfaction and customer satiation are major causes of a customer's exit. The solution to customer satiation is dynamic value creation. Collection and monitoring of customer data is needed for success and two‐way communication is vital. Copyright © 2002 Henry Stewart Publications.
What are television advertisements really trying to tell us? A postmodern perspective
Authors: Proctor Stella , Papasolomou‐Doukakis Ioanna , Proctor Tony 
Published: July 2006

AbstractThis paper differentiates between the modern and the postmodern approach to advertising. It provides indicators of the nature of postmodern advertisements and proposes a methodology based on critical discourse analysis for interpreting the meaning and understanding the structure of such advertisements. The paper discusses the purpose of the postmodern approach to advertising and argues that its very imagery may further confuse an already confused postmodern consumer. The credibility of the imagery may also be questioned where it is perceived to be an illusion that is incapable of being substantiated. Copyright © 2002 Henry Stewart Publications.
Towards a theory of shopping: a holistic framework
Authors: Woodruffe‐Burton Helen , Eccles Sue , Elliott Richard 
Published: July 2006

AbstractOne criticism (Arnould, 2000) of Miller's 1998 book, A Theory of Shopping and the jointly authored Shopping, Place and Identity (Miller et al., 1998) is that the authors fail to incorporate or even acknowledge the body of literature which exists within marketing and consumer research. Thus, as Arnould states, ‘the authors rediscover some of the findings of theoretical marketing literature about shopping venues, shopping and customer–store and service relationships’ (Arnould, 2000, p. 106). This paper attempts to redress the balance by proposing a conceptual framework for shopping which incorporates relevant marketing and consumer research literature and which also draws on the wider literature in the social sciences to set the context for progress towards a theory of shopping. Copyright © 2002 Henry Stewart Publications.
A study of emotion and reason in products and services
Authors: Chaudhuri Arjun 
Published: July 2006

AbstractThis study investigates the relationship between emotion, reason and perceived risk. Evidence is presented using an aggregative data set of 146 products and services which were randomly selected from the SIC (Standard Industrial Classification Codes) manual. It is demonstrated that emotional factors account for a significant and substantial portion of the variance in perceived risk even after the effect of rational factors (perceived differences between alternatives) has been taken into account. It is suggested that emotion be explicitly modelled in future conceptualisations of perceived risk. Copyright © 2002 Henry Stewart Publications.
Consumer misbehaviour: an exploratory study of shopliftin
Authors: Tonglet Michele 
Published: July 2006

AbstractAlthough customer theft is traditionally researched from a criminological or psychological perspective, this paper investigates shoplifting as consumer behaviour, demonstrating that well‐defined models of normal consumer behaviour can be applied to aberrant behaviour such as shop theft. Empirical research is used to show how adults and teenagers form belief systems that amount to rational intentions in the decision to shoplift. The theory of planned behaviour (Ajzen, 1991) was used as the basis for two self‐report surveys which investigated the interaction between consumers' attitudes and beliefs about shoplifting and their perceptions of retail security. The first survey utilised a sample of shoppers from the South East Midlands; the second a sample of school students from the same area (861 respondents in total, 109 respondents admitting to shoplifting in the previous year). Both studies indicate that the decision to shoplift is influenced by pro‐shoplifting attitudes, social factors, opportunities for shoplifting and perceptions of low risks of apprehension. This implies that the deterrent messages we use must be reassessed. Copyright © 2002 Henry Stewart Publications.
Consumer behaviour in an unregulated market: the satisfactions and dissatisfactions of illicit drug consumption
Authors: Fitchett James A , Smith Andrew 
Published: July 2006

AbstractHere the case of recreational drug consumption by youths in the West of Scotland is applied to evaluate some prevailing models of consumer satisfaction and dissatisfaction (CS/D). The findings suggest dissatisfactory and satisfactory outcomes do not always result in the types of future consumption behaviours proposed by some models of consumer CS/D. Although, as some models of CS/D suggest, satisfactory experiences tended to reinforce the desire to repeat consumption, when consumption was dissatisfactory, users tended to employ several strategies to justify further use. Whereas users attributed positive or pleasurable experiences to the narcotic effect of the substances consumed, dissatisfactory outcomes were attributed to other factors. Users develop sophisticated responses to dissatisfaction, such as deferment and denial. The findings have important implications for some theories and models of CS/D for consumer expectation: in particular, the effect of dissatisfactory experiences on future consumption intentions. Copyright © 2002 Henry Stewart Publications.
‘Window’ shopping and browsing opportunities in cyberspace
Authors: Rowley Jennifer 
Published: July 2006

AbstractThis article reviews the integral nature of browsing to the shopping experience and then explores the different types of browsing and searching that are supported in the online environment. Browsing contexts and episodes occur when consumers use browsers, URLs, search engines, menu categories and shopping bots to identify merchants and products. Browsing may be both intentional and unintentional, from the consumer's perspective, and controlled or uncontrolled, on the merchant's part. A matrix proposes four different categories of searching: partnership, consumer owned, merchant owned, and no‐one's land. These categories need to be taken into account when designing further research to profile browsing behaviour and to investigate the effect that it has on purchase decisions. Copyright © 2002 Henry Stewart Publications.