bluuebunny/crossref_metadata_2025_split huggingface dataset:
Trust‐effectiveness patterns in schools
Authors: Forsyth Patrick B. , Barnes Laura L.B. , Adams Curt M. 
Published: July 2006

PurposeTo investigate the consequences of relational trust, especially parent measured trust, for desirable school outcomes.Design/methodology/approachUsing a US Midwestern state sample of 79 schools, parent and teacher trust data are used to derive a trust‐effectiveness typology. Trust was conceptualized as one party's willingness to be vulnerable to another party based on the confidence that the latter party is benevolent, reliable, competent, honest, and open.FindingsFindings derived from the extraction of canonical correlation variates support the prediction that a complex and extensive trust environment is predictive of internal school conditions and consequences, even after accounting for socioeconomic status of the school community. Four theoretical trust‐effectiveness patterns emerge from the interpretation.Research limitations/implicationsThe research design was planned as a school level study. Perceptual data collected at the individual level were intended for aggregation thus, nested analyses were not possible. Other evidence is offered for justification of aggregations.Practical implicationsResearchers and school leaders need to consider a broad trust environment as having relevance for predicting and enacting school success, not just those trust levels that can be measured as teacher perceptions.Originality/valuePrevious school trust research, when it has considered parent trust, measured it as a teacher perception. This study measures parent trust directly and hence more credibly. The empirically derived trust‐effectiveness school types introduce the possibility that “high teacher trust” can sometimes be part of a menacing school pattern.
Slotting allowances: short‐term gains and long‐term negative effects on retailers and consumers
Authors: Stanton John L. , Herbst Kenneth C. 
Published: July 2006

PurposeThe food industry is the largest industry in the world, and when considering all of the other non‐food products (e.g. cleaning products, paper, etc.) that are sold through the food channel, it becomes even larger. There is one practice in the food channel that has a questionable impact on the efficiency and effectiveness of marketing of food and related products. The practice is called “slotting”. Slotting allowances are fees charged by food retailers to manufacturers for the right to have products in the store. While the practice is not new, it has reached a level that has everyone questioning its appropriateness. The purpose and approach of this research is to review the arguments in the literature both for and against the practice and then to estimate the most likely amounts currently spent on slotting.Design/methodology/approachEstimates based on a variety of reputable sources such as AC Nielsen and government estimates were used to model current levels. Ranges as well as estimates under various assumptions are made.FindingsSlotting seems to have led to smaller regional companies being unable to gain market access because they cannot pay the high slotting charges. Meanwhile, medium and smaller‐sized global companies are having difficulty penetrating markets in which the practice of charging slotting is commonplace. Consumers are also suffering as the high slotting fees are causing manufacturers to “add on” to the prices to cover this “retail tax”.Research limitations/implicationsThe primary limitation to this and all previous research in the area is that no hard estimates are available as companies do not report these figures.Originality/valueThe paper assesses the short‐term gains and long‐term negative effects on retailers and consumers in the USA.
Marketing and the bookselling brand
Authors: Laing Audrey , Royle Jo 
Published: July 2006

PurposeThe purpose of this paper is to identify current marketing initiatives undertaken by UK chain booksellers and analyses them in the context of established retailing and marketing theory. Thus, established scholarly theory is being examined in a novel research setting.Design/methodology/approachThe paper includes evidence and findings from semi‐structured, in‐depth interviews with various book trade experts working at different levels within the trade.FindingsFocusing on the strategies behind the chains' marketing techniques, the paper concentrates in particular upon the new emphasis by UK chains upon serving a wider clientele and their efforts to establish individual identities and be “community responsive”. This has resulted in a re‐emphasis both upon customer service and on the relationship between bookseller and customer. New developments in the facilities to be found in chain bookshops, such as coffee shops and the proliferation of sofas and browsing areas are analysed as to their contribution to bookshop “atmosphere”.Originality/valueThis research is both timely, responding to calls from the trade for research and original, given the dearth of research on the book trade. The findings are examined within the context of academic theory in related fields, such as retailing, marketing and consumer behaviour. As such, findings from this highly original research are relevant both for the trade and for the wider academic community regarding their application and consideration in other scholarly settings.
Fluids or flows? Information and qualculation in medical practice
Authors: Moser Ingunn , Law John 
Published: July 2006

PurposeSeeks to explore the assumptions and limitations of current programmes for the creation of electronic patient records by comparing ICT programme statements with hospital uses of information.Design/methodology/approachCompares qualitative data from medical ICT programmes statements with data from ethnographic studies of hospital decision making. Uses actor‐network theory to develop a performative definition of information as that which secures a decision or “qualculation”, whether in the form of calculation or judgement.FindingsShows that decision making depends on a mix of formal and informal considerations that are, however, always restricted in scope and number. Shows that some of these are locally and organisationally contingent.Research limitations/implicationsThe ethnographic findings illustrate the character of information rather than offering data about the character of decisions in different clinical locations.Practical implicationsCaution is needed in the face of claims about ICT programmes in health care. It is possible to anticipate neither all the uses of information nor what will count as information in advance.Originality/valueThe paper develops a performative definition of information. This is whatever secures a decision in practice. Information thus reflects a situated process of simplification and bounding of relevancies. This suggests that information not only flows (which is assumed in ICT programme statements) but also is fluid, unpredictably changing its form and character. This claim is relevant both to the design and use of ICT in health care and to the theory of information.
Self‐destructive dynamics in large‐scale technochange and some ways of counteracting it
Authors: Chae Bongsug , Francesco Lanzara Giovan 
Published: July 2006

PurposeSeeks to raise the question of why large‐scale technochange is difficult and often failure‐prone and to attempt to answer this question by viewing technochange as an instance of institutional change and design in which self‐destructive mechanisms are inherently embedded.Design/methodology/approachIn order to explore the complex institutional dynamics of large‐scale technochange the paper uses the exploration/exploitation framework originally developed by March and extended by Lanzara to the study of institution‐building processes in the political domain. The argument is that problems in implementing large‐scale technochange stem from learning dilemmas in the inter‐temporal and inter‐group allocation of material and cognitive resources. The paper uses a case of large‐scale technology in a major US university system to illustrate the institutional perspective on technochange.FindingsIt is argued and illustrated that the development and redesign of large‐scale information systems involve both the exploration of alternative institutional arrangements and the exploitation of pre‐existing ones, such that a delicate balance must be struck to overcome incoherences and dilemmas between the two activities.Research limitations/implicationsThe proposed framework to understand large‐scale technochange is not examined empirically. The illustration of the framework relies on a single large‐scale system project of a non‐profit organization in the USA. Further empirical work and comparative research on multiple cases are needed.Practical implicationsThe paper discusses some sources of the failures of large‐scale technochange and offers three interrelated mechanisms to counteract such failure sources, namely focal points, increasing returns, and bricolage. These counteracting mechanisms may help organizations to effectively deal with the dilemmas of exploration and exploitation in technochange.Originality/valueThis paper fills the gap in understanding the nature of large‐scale technochange, providing an explanation of why it is difficult and failure‐prone and offering some modest proposals for intervention in large‐scale system projects.
Can a festival be too successful?A review of Spoleto, USA
Authors: Litvin Stephen W. , Fetter Elizabeth 
Published: July 2006

PurposeThe purpose of this research is to study the impact of the Spoleto, USA festival on the Charleston, SC hotel industry. Anecdotal evidence indicates that, while the highly successful event has benefited the community as a whole, hotels have not shared in the good fortune festival organizers and university‐sponsored economic studies indicate should have accrued.Design/methodology/approachSecondary data, obtained from Smith Travel Research, spanning four festival periods (2000‐2003), have been analyzed, comparing festival‐period hotel occupancy rates and average daily rates (ADRs) with non‐festival periods.FindingsNeither Spoleto‐period hotel occupancy nor ADR were enhanced by the festival. Analysis indicated that local hotels are not receiving the expected festival‐driven benefits. The numbers indicate that Spoleto has caused more potential visitors to avoid the city than it has attracted.Research limitations/implicationsOn a micro‐level, Charleston hotel and tourism officials learn about a festival's impact on their city. On a macro‐level, other cities and festival organizers may be encouraged to review their events to determine whether they are contributing to their local economy as expected. There is no suggestion that what has occurred in Charleston would necessarily occur elsewhere.Practical implicationsThe paper is quite practical and should be of significant value to industry and governmental officials. The most significant contribution is making the stakeholders aware of an issue of importance that is easily overlooked.Originality/valueThis research offers a fresh look at an issue not previously specifically addressed. While a healthy body of research speaks to the positive benefits of festivals and special events, looking at the potential shortfalls from the hotel's perspective makes this paper of significant value.
Graduate education and hospitality management in Ireland
Authors: Connolly Pauline , McGing Geraldine 
Published: July 2006

PurposeThe purpose of this research is to explore how tertiary education has met the needs of hospitality management in three‐, four‐ and five‐star hotels in Dublin, Ireland and the factors which the hospitality industry highlight as being important when recruiting managersDesign/methodology/approachA questionnaire was chosen as the most appropriate means of obtaining information from managers.FindingsThe data from this study indicate that the industry has a strong preference to hire people with practical skills and the providers of education need to concentrate on this element including placements in hotels as part of the courses they provide. It also highlights the fact that analytical skills are not considered to be very important, whereas problem‐solving and decision‐making skills are valued.Practical implicationsAs a result of these findings, the authors suggest that an evaluation of graduate education in the hospitality industry in Ireland should be undertaken. This will enable the researchers to establish how courses are being designed and what learning outcomes providers of courses are hoping to achieve.Originality/valueEducators who provide hospitality management courses need to ensure that the courses offered are meeting the needs of the industry. Research findings indicate that some providers of tertiary hospitality management courses do not meet the needs of the industry. The findings also indicate that placements are highly valued by industry. Therefore courses should include a practical work placement in their course outline.
Scottish café society: contemporary consumption issues and lifestyle identities
Authors: Scott Bernadette 
Published: July 2006

PurposeThe purpose of this research is to provide a qualitative insight into contemporary issues of consumption and associated lifestyle identities within the branded coffee house sector in Scotland.Design/methodology/approachBased on summary case findings, the ethno‐methodological approach has provided a consumer‐based focus via the use of narratives which have helped to build pictures on routine aspects of this social phenomenon for analysis.FindingsThe study has highlighted a number of emergent issues and patterns pertinent to this popular sector as it infiltrates Scottish society. The addictive mix of quality products, sophisticated packaging, high levels of personal service with added social and environmental scruples have led to phenomenal growth in the postmodern Scottish urban landscape. Scottish consumers has become daily devotees to the designer cup with 83 per cent claiming that this type of consumption is fuelled by lifestyle considerations.Research limitations/implicationsFieldwork was facilitated by nominated access in four branded operations across four Scottish cities. Controlled conditions were employed to facilitate generalization with further research desirable over a wider timeframe to allow evaluation of potential relationships between gender, geography and usage patterns.Practical implicationsImplications for the ubiquitous Scottish public house are clear in that there is evidence of competition with the branded coffee sector in terms of share of discretionary leisure spend. This, coupled with the apparently increasing feminization of social space with its preference for clean, healthy and positive lifestyle choices as opposed to the negative, predominantly male dominance of Scottish pub culture, indicates potential decline and further gender segregation at a time when companies are trying to involve the family more in the public house market.Originality/valueThis paper will be of interest to anyone who has pondered life over a cup of designer coffee in or from a branded outlet and wondered whatever one did before the advent of this US‐led revolution which people have adopted and adapted as their own brand of café culture.
Collaborative logistics management and the role of third‐party service providers
Authors: Stefansson Gunnar 
Published: July 2006

PurposeThis paper aims to derive and verify a collaborative framework that specifies the role of different parties in contemporary logistics setups.Design/methodology/approachTo prepare this paper, a study of the logistics literature has been conducted together with several case studies. The empirical evidence has been collected in Europe as well as in the USA. Different aspects of collaboration between organizations in logistics setups have been studied where the services and the activities have been analyzed to understand the characteristics of the role of third‐party service providers.FindingsThe results from the work cluster the different third‐party service providers in three different groups: carriers, logistics service providers (LSPs) and logistics service intermediaries (LSIs). All of these parties have different roles and provide various services in outsourced logistics setups. A collaborative logistics management (CLM) model has been derived that embraces the role of the different parties, the information and material flows between them, the interface attributes and the information systems architecture. In this paper, a focus is mainly on the part of the model that reveals the role of the third‐party service providers.Practical implicationsThe practical implications of the work has its foundation in that activities, performed by two parties, can be adapted to each other so that their combined efficiency is improved. The CLM model can be applied when designing and negotiating third‐party services for specific logistics assignments.Originality/valueThe paper offers a model of logistics collaboration between the different parties in contemporary, outsourced logistics setups.
Effects of the Austrian road toll system on companies
Authors: Einbock Marcus 
Published: July 2006

PurposeThe purpose of this paper is to discuss the consequences of the newly introduced Austrian road pricing system on companies.Design/methodology/approachAs road pricing offers a good opportunity for infrastructure owners to generate revenues, the system was introduced in January 2004. Trucks and buses are now charged per kilometre driving on Austrian motorways with the amount depending on the number of axles. Therefore, enterprises whose trucks and buses use motorways are confronted with higher transport costs. These costs can be generally divided into direct and indirect ones. The main cost categories concerning indirect costs are costs for pre‐financing, for bad debts losses and for toll‐control. The paper assesses these kinds of costs and evaluates the cost effects in different branches. Further, empirical evidence based on a survey conducted in autumn 2003 is included, where enterprises were asked about their expectations concerning consequences of road pricing on their company. A major part of the paper discusses the changes in the planning system of enterprises. There exist a lot of strategies and measures reducing the total systems costs after introducing such a road pricing. Some of these strategies are presented more in detail. Besides description and evaluation, the strategies are faced with results generated by the survey.FindingsThis road toll systems leads to different effects on enterprises in Austria. At first accounting is confronted with a new cost type. Toll costs can be separated into direct and indirect toll costs. Both result in an increase of transport costs depending on the industry and partly the region. Higher transport costs can have an influence on the competitive ability in Austria and in foreign countries compared to inland and foreign companies. It is a general goal to reduce the toll‐based rise of logistics system costs that cannot be equated with minimising toll costs. Enterprises can pursue strategies in the field of procurement and distribution, changing the logistics network or in the scope of transportation and packing.Originality/valueThe paper points to an interesting implication of the system, which is an intensified use of logistics service providers to improve efficiency in transportation and logistics.
A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services
Authors: Olorunniwo Festus , Hsu Maxwell K. 
Published: July 2006

PurposeThis paper aims to investigate the possibility that the typology of a service as well as the operationalization of the service measurement scale may determine the nature of the service quality (SQ) construct and its relationship with those of customer satisfaction (SAT) and behavioral intentions (BI).Design/methodology/approachThe study utilized the service classification scheme developed by Schmenner and concentrated on the mass service category as an example to illustrate the concept with data from retail banking.FindingsConfirmatory factor analysis indicated that “Responsiveness,” “Tangibility,” “Reliability,” “Knowledge,” and “Accessibility” dimensions contribute significantly to service quality. It was further observed that SAT fully mediates the impact of SQ on BI.Research limitations/implicationsA notable limitation is that the present study focuses only on mass service and uses only one industry (retail banking) to illustrate the findings. Future research should examine other service categories.Practical implicationsService managers in the mass service category are recommended to devise operations and marketing strategies that focus on the SQ dimensions which can enhance customer satisfaction and, in turn, foster positive behavioral intentions.Originality/valueThis study presents a methodology for developing an operationizable service quality construct. It demonstrates that SQ, SAT and BI and their interrelationships may be typology‐specific. Thus, two or more industries may exhibit similar relationship characteristics with regard to these constructs, if they belong to the same service category. This knowledge can lead to inter‐industry benchmarking of best practices that can lead to better customer satisfaction and behavioral intentions.
Effect of communication mode in justice‐based service recovery
Authors: Shapiro Terri , Nieman‐Gonder Jennifer 
Published: July 2006

PurposeThe purpose of this paper is to investigate the effects of organizational justice‐based recovery strategies and the mode of communication used following a service failure on key organizational variables including customer satisfaction, loyalty, and complaining behavior.Design/methodology/approachA scenario‐based experiment was used to depict a service failure and recovery experience involving a fictitious cellular phone provider. The scenario manipulated the type of organizational justice‐based recovery strategy and the mode of communication used during the recovery process. Surveys were used to measure participants' reactions to the experience.FindingsThe results of the study suggest no difference between the effect of justice‐based strategies on overall customer satisfaction or loyalty. However, participants who communicated in‐person or with a toll‐free number were more satisfied with the communication than those who used e‐mail. Customers were more likely to engage in informal negative word‐of‐mouth behavior than formally complaining to the company.Research limitations/implicationsFuture research should investigate the length of the recovery process, whether or not the problem was successfully solved, and the effect of customers' communication mode preference. Scenario‐based experiments need to be replicated using real life service encounters/simulations.Practical implicationsImplications for organizations developing recovery strategies include: the cost of the recovery effort; utilizing multiple channels to increase formal complaining; and differences between in‐person and technological strategies.Originality/valueThe present study investigated both service recovery and communication mode using an experimental manipulation.