The Influence of Workload and Working Environment on Employee Performance through Job Satisfaction as a Mediation Variable at CV. Kebab Bosman Food Indonesia
Authors: Putra Riyan Sisiawan , Eliyana Anis , Agustina Tri Siwi , Khusnah Hidayatul , Anshori Mohamad Yushak 
Published: March 2024

Purpose: The purpose of this research is to investigate the impact of workload and work environment on employee performance, with job satisfaction acting as a mediating variable, specifically focusing on CV Kebab Bosman Indonesia Food. The study addresses existing challenges related to employee performance, work standards, and goal-setting within the company, aiming to identify factors contributing to suboptimal performance and subsequent decline. By examining these relationships, the research seeks to contribute to the understanding of human resource management dynamics within the company context.

Methods: This research adopts a quantitative approach, utilizing statistical methods to analyze data collected from CV Kebab Bosman Indonesia Food in Surabaya, East Java. A sample of 50 employees across various levels was selected through a saturated sampling technique. Data collection involved assessing workload, work environment, job satisfaction, and employee performance. Statistical analysis techniques were applied to explore the relationships between these variables and examine the mediating role of job satisfaction in influencing employee performance.

Results and discussion: The analysis revealed significant relationships between workload, work environment, job satisfaction, and employee performance within CV Kebab Bosman Indonesia Food. Specifically, findings indicated that workload negatively affected job satisfaction, while the physical work environment had a positive and significant impact on job satisfaction. Furthermore, the study suggests that job satisfaction partially mediated the relationship between workload, work environment, and employee performance. These results imply the importance of addressing workload management and enhancing the work environment to improve job satisfaction and subsequently enhance employee performance within the company.

Implications of the research: The findings of this research hold several implications for both theory and practice. From a theoretical perspective, the study contributes to existing literature by elucidating the complex interplay between workload, work environment, job satisfaction, and employee performance. Practically, the insights gained from this research can inform human resource management strategies aimed at enhancing employee performance within CV Kebab Bosman Indonesia Food and similar organizations. By addressing workload issues and optimizing the work environment, companies can foster greater job satisfaction, leading to improved employee performance and overall organizational success.

Originality/value: This research adds value by exploring relatively underexplored aspects of employee performance dynamics within the context of CV Kebab Bosman Indonesia Food. By investigating the mediating role of job satisfaction and considering both workload and work environment factors, the study offers a comprehensive understanding of the mechanisms influencing employee performance. Furthermore, the findings provide actionable insights for companies seeking to optimize human resource management practices and improve organizational performance. This research sets a foundation for further exploration of factors affecting employee performance and underscores the significance of holistic approaches to human resource management in achieving organizational goals.