bluuebunny/crossref_metadata_2025_split huggingface dataset:
Nonverbal sensitivity: consequences for learning and satisfaction in genetic counseling
Authors: Roter D.L. , Erby L.H. , Hall J.A. , Larson S. , Ellington L. , Dudley W. 
Published: September 2008

PurposeThis study aims to explore the role of interactants' nonverbal sensitivity, anxiety and sociodemographic characteristics in learning and satisfaction within the genetic counseling context.Design/methodology/approachThis is a combined simulation and analogue study. Simulations were videotaped with 152 prenatal and cancer genetic counselors and nine simulated clients. The videotapes were shown to 559 subjects recruited to act as analogue clients (ACs) with the instruction to imagine themselves as the client in the simulation. The profile of nonverbal sensitivity (PONS), a video and audio test of accuracy in the interpretation of nonverbal cues, was administered to both the genetic counselors and ACs. In addition, the ACs completed a literacy screen and post session measures of learning and session satisfaction.FindingsThe study finds that ACs' post‐session knowledge score was positively associated with both their own and the counselors' audio PONS scores. Also related to knowledge were clients' literacy, younger age and non‐minority ethnicity. Ratings of session satisfaction were inversely related to ACs' and counselors' video PONS scores and ACs' literacy and anxiety.Research limitations/implicationsWhile based on the performance of a large number of practicing genetic counselors, simulated and analogue clients are used to explore study questions.Practical implicationsThe nonverbal sensitivity of both providers and ACs plays a role in medical communication and its cognitive and affective consequences. These findings warrant greater attention to nonverbal dynamics in future research and interventions.Originality/valueNo similar studies have investigated the role of nonverbal sensitivity in predicting learning and satisfaction for users of health care services.
Interruption and patient satisfaction in resident‐patient consultations
Authors: Li Han Z. , Zhang Zhi , Yum Young‐Ok , Lundgren Juanita , Pahal Jasrit S. 
Published: September 2008

PurposeThe purpose of this paper is to examine interruption patterns between residents and patients as well as the correlations between three categories of interruptions and patient satisfaction.Design/methodology/approachA total of 40 resident/patient consultations in a Canadian clinic were audiotaped, transcribed and analyzed for intrusive, cooperative and unsuccessful interruptions.FindingsResidents made significantly more interruptions than patients, especially in the categories of intrusive interruptions. These findings provide support for situated identity theory. High correlations were found between residents and patients on all three categories of interruptions, providing unequivocal support for communication accommodation theory. Patient satisfaction was negatively correlated with residents' intrusive interruptions and positively correlated with residents' cooperative interruptions. Patient satisfaction was higher among patients those who inserted more cooperative interruptions; to increase patient satisfaction, it is necessary to raise patient participation in the medical consultation. In comparison with healthier patients, sicker patients were interrupted more frequently and were less satisfied with the way they were treated.Originality/valueThe negative correlations between residents' intrusive interruption and patient satisfaction, as well as the positive correlation between patient satisfaction and residents' cooperative interruption provides evidence that patients' perception of the medical consultation is shaped by the nature of interruptions.
Managers' belief in employees' job and psychological readiness and employees' participation in decision making
Authors: Aboyassin Naser A. 
Published: September 2008

PurposeThe purpose of this paper is to explore the perceptions of US and Jordanian managers about trust and belief in employees' job and psychological readiness, as well as their perception of the participation of employees in decision making.Design/methodology/approachA comparative research methodology was utilized to compare the attitudes of 129 Jordanian managers and 103 American managers obtained through a survey questionnaire. A one‐way (multivariate analysis of variance) was conducted.FindingsThe results indicate that while there are significant differences between US and Jordanian managers on levels of belief in employees' job and psychological readiness and sharing information, managers from both countries display similar perceptions toward employees' participation in decision making.Originality/valueThis study contributes to the body of knowledge in the field of management; it may be of potential value of management practices cross‐culturally. It examines fundamental managerial issues such as trust and participation between superiors and subordinates. This study attempts to fill gaps in the literature and to extend the existing research on Arabian management styles.
Factors enhancing the intentions of employees toward customer‐oriented behaviors
Authors: Lin Wen‐Bao 
Published: September 2008

PurposeThe purpose of this paper is to analyze integrally the effect of factors, such as management behavior, organizational climate, and self‐efficacy, on shaping the customer‐oriented behavior of employees, and verify the assumptions based on the linear multivariate statistical analysis and non‐linear fuzzy neural network model.Design/methodology/approachThe top‐five life insurance companies (based on the percentage of market share) in Taiwan were selected as the population, to verify the assumptions based on the linear multivariate statistical analysis and non‐linear fuzzy neural network model.FindingsThe results showed that managers who emphasize self‐efficacy are more inclined to customer‐oriented behavior under intrinsic motivation than extrinsic motivation, and both the self‐efficacy and organizational climate have positive and significant effects on the customer‐oriented behavior of employees.Research limitations/implicationsThe empirical data relevant to the self‐efficacy and organizational climate of this study are acquired transversely and may not actually reflect the experience and perception of interviewees. The results of this empirical study are inferred from questionnaires returned by the sales managers of five life insurance companies. Since the representativeness of the samples is inadequate, the generality, expandability, and persuasiveness of the result need to be enhanced.Practical implicationsThis study confirms that internal marketing must be executed successfully to ensure satisfactory performance of external marketing, and the creation of good organizational climate is especially important.Originality/valueThe empirical analysis in this paper reveals that obedience, interpersonal relationships, comity, patience, and being contented are all aspects of value orientation. This paper offers practical help to managers to provide subordinate professional training.
Dialogue with Mexican maquiladora workers: why do they leave and why do they stay?
Authors: Najera Melissa 
Published: September 2008

PurposeThe purpose of this paper is to report the results of a study in which lower‐level workers employed in maquiladoras were interviewed in an effort to discover what is important to them and how it impacts turnover.Design/methodology/approachA qualitative field study was conducted in uncovering maquiladora workers' “intention to stay” at a particular maquiladora plant. Semi‐structured interviews with open‐ended questions were used in gathering responses from lower‐level maquiladora workers. Content analysis and one‐way ANOVAs were used to discover statistical significance.FindingsUtilizing content analysis and one‐way ANOVAs, the findings indicate this particular level of workers are likely to stay due to work‐related categories: appreciation, bonuses, co‐workers, job, promotion and social events.Research limitations/implicationsMaquiladora sample was limited to a particular region of the Mexican border.Practical implicationsFor maquiladora management focused on increasing retention rates, this paper offers suggestions that may be considered in developing adequate retention practices for this level of maquiladora workers.Originality/valueThe most significant feature of this study was the actual conversations with the workers themselves. Their feelings, opinions, and beliefs regarding their intentions to stay in maquiladoras will be of immense value to managers.
Strategic development of network clusters
Authors: Niu Kuei‐Hsien , Miles Grant , Lee Chung‐Shing 
Published: September 2008

PurposeThe purpose of this study is to use current literature in conjunction with the insights from a detailed analysis of current practice to clarify and extend the knowledge of networks of clusters.Design/methodology/approachThis research is an exploratory study of cluster formation and global competitiveness. By applying cluster and network theory, this study examines critical elements of high‐technology networks and clusters. A case study of two clusters in Taiwan and two in China reveals both intra‐ and inter‐cluster network relationships.FindingsThis research concludes that networks of clusters do exist and they carry potential advantages for both firms' and clusters' competitive advantage and innovation. Close network relationships and interdependences of industrial clusters have contributed significantly to the competitiveness of high‐technology clusters in the Asia‐Pacific region.Research limitations/implicationsFurther research is needed to determine what conditions best promote inter‐cluster networks and when such networks are likely to generate the most value.Practical implicationsFirst, the relationship among firms in an industrial cluster may be viewed as not only extended supply chains but also as more complex network forms. Firms in a cluster may work together to co‐evolve for the purpose of enhancing competitiveness. This process is worthy of further attention from managers looking to more rapidly develop the competitiveness of their firms. Second, the industrial clusters offer a relatively favorable environment that allows the participating firms to more easily pool the resources, investments, and synergies necessary for them to become competitive in the global arena. Third, to the extent that specialization may increase comparative advantage, an industrial cluster can concentrate firms and industries in a region dedicated to a particular product or competence. Finally, once a cluster successfully pools the resources and develops the core products and competences, the phenomena of networks of clusters is likely to emerge for participating parties to share complementarities across both national and geographical boundaries.Originality/valueMost studies on high‐technology clusters are focused on intra‐cluster interaction. This study broadens the scope of analysis to explore the inter‐cluster network structure that enhances global competitiveness of both firms and clusters in an effective and efficient manner. This study offers initial empirical evidences and a number of important insights to assist managers and policy makers in enhancing global competitive advantage.
A global tolerance index
Authors: Das Jayoti , DiRienzo Cassandra , Tiemann Thomas 
Published: September 2008

PurposeThe aim of this paper is to create a country‐level measure of tolerance and to test the relationships between this measure of country‐level tolerance and percentage of talented workers, economic development, and competitiveness.Design/methodology/approachA country‐level measure of tolerance for 62 countries is created using responses from the World Values Survey. In particular, four survey responses which closely mirror the traditional definitions of tolerance are considered in the creation of the index. To test the relationships between country‐level tolerance and percentage of talented workers, economic development, and competitiveness, a series of hypotheses tests are conducted using the Spearman and Pearson correlation coefficients.FindingsThe results suggest that more tolerant countries tend to attract more net migrants, have a greater concentration of talented workers, higher levels of economic development, and are more competitive.Research limitations/implicationsWhile, the results of this analysis suggest that tolerance is an important factor for economic prosperity, it should be noted that tolerance alone cannot foster development. Many other factors have a significant effect on economic prosperity and while tolerance is found to be a significant factor, a more tolerant environment alone will not create economic gains.Practical implicationsGlobal companies needing to attract talented workers should develop policies and work environments which encourage acceptance and tolerance for differences.Originality/valueThis paper provides a measure of country‐level tolerance for 62 countries and establishes the value of tolerance in regard to economic prosperity. This study has value to researchers studying tolerance at the country‐level and to managers of global companies.
Genuine medicine?
Authors: Wyld David C. 
Published: September 2008

PurposeThis paper seeks to investigate the fast‐growing problem of counterfeit prescription drugs and the steps being taken by both the private and public sectors to counteract it.Design/methodology/approachThe author documents both the size and scope of the counterfeit pharmaceutical problem in the USA. The paper also looks at the steps being taken by pharmaceutical manufacturers and wholesalers, as well as legal efforts being undertaken by federal and state governments, to counteract the growing concerns over fake medicines being introduced into the pharmaceutical supply chain.FindingsThe paper builds the business case for radio frequency identification (RFID) technology to be employed to track pharmaceuticals in the supply chain and counter the growing threat of counterfeit drugs.Research limitations/implicationsThe principal limitation of this research is that it is being conducted on both a rapidly evolving problem (counterfeit pharmaceuticals) and the use of a rapidly developing technology (RFID) to counteract it. Thus, in time, the parameters of both the counterfeit drug problem and the technological solutions to it may shift dramatically.Practical implicationsThe paper demonstrates that RFID provides the only effective method of providing “track and trace” electronic pedigrees for prescription drugs.Originality/valueThe paper is a valuable overview of the problems associated with the vulnerability of the pharmaceutical supply chain in the USA and the potential cost‐effective, life‐saving use of RFID to better secure prescription drugs, both in transit and in inventory.
We are going to shop till we drop
Authors: Marber Allen , Wellen Paul M. , Shin Yoon Boo , Torres Brenda 
Published: September 2008

PurposeThe purpose of this paper is to examine how Chanel, the world famous cosmetics and clothing marketer, has enjoyed uncommon success, not only in its native France, but elsewhere as well, especially Japan. What is the formula for success in this country?Design/methodology/approachA review of the literature has been undertaken in an effort to understand the success of Chanel in the Japanese marketplace.FindingsThe success of Chanel in Japan clearly demonstrates that an understanding of a marketplace combined with classic marketing strategy principles including the marketing mix elements of product, price, promotion and distribution can lead to a brand's success in the international arena.Research limitations/implicationsThough there are several universal marketing “truths” presented in this paper, a caution must be noted when generalizing from one company to a universe of firms.Practical implicationsThis paper provides an excellent example of how classic marketing strategy as taught in all basic marketing courses is applied to a real world company. It shows that adherence to a few simple marketing concepts, including an understanding of the customer's psyche, can pay significant dividends for all firms.Originality/valueThis paper provides a blueprint to those firms seeking to “crack” any market, of any size, anywhere in the world.
Do subnational business taxes reduce a region's competitiveness?
Authors: Williams Michael F. 
Published: September 2008

PurposeThis paper's purpose is to investigate the claim that capital taxes imposed by a subnational government reduce the economic competitiveness of the geographic area in which these taxes are imposed.Design/methodology/approachA two‐region, four‐good, three‐factor computational general equilibrium model of the USA is constructed. Simulations are performed to represent US state governments replacing wage taxes with capital taxes.FindingsHousehold utilities rose when wage taxes were replaced by capital taxes, contradicting the conventional wisdom that capital taxes are harmful to a region's residents.Research limitations/implicationsAs with all computational economic models, there are simplifications in this paper's model that abstract from reality and may limit the applicability of model results to the real world.Practical implicationsSubnational governments need not shy away from capital taxes when funding government programs.Originality/valueThis paper contributes to the investigation of subnational tax incidence.
From technology imitation to market dominance: the case of iPod
Authors: Abel Ivan 
Published: September 2008

PurposeThis study aims to examine validity of the first mover advantage theory (FMA) in the context of digital audio player (DAP) market. It explores two research questions: do first‐movers improve their resources and capabilities and thus establish industry leadership? Do firms' initial resources affect the timing of entry?Design/methodology/approachTo overcome the methodological problems of earlier research, the study employs historical analysis of archival sources, capturing the longitudinal nature of the market evolution and competitive dynamics within the industry.FindingsThe results show that pioneering entry is significantly inferior to later entry strategy. While the pioneers failed, Apple Computer, a follower, gained dominance. Firm's resources influence timing of entry. The pioneers are small firms while large firms prefer to enter later.Research limitations/implicationsThis study analyzed the evolution of a single radical innovation from its inception through growth stage and results may not apply to continuous innovations.Practical implicationsManagers should understand that it is not the first‐in‐market, but the firm that invests in developing its resources and capabilities in marketing, production and continual product improvement that ends up dominating the new market.Originality/valueThe contribution is identified in three areas as the most important for future research of FMA: it considers advantages of both pioneers and followers in an integrative fashion, it looks into how firms' resources and environmental conditions affect performance, and it uses multiple measures of performance.
Assessing shifts in Canada's competitive exposure in its home markets
Authors: Yerger David , Sawchuk Gary David 
Published: September 2008

PurposeThe paper's aim is to analyze changes in the relative importance of Canada as a supplier for its home markets; and, the rising importance of China versus other Canadian trading partners.Design/methodology/approachThe market overlap measure (MOM) statistic, developed by Sawchuk and Yerger is used to analyze the Canadian home market shares for Canada and every other nation with sales in the Canadian market for each of 61 different NAIC sectors (56 at the four‐digit NAIC level and five at the three‐digit NAIC level).FindingsThe USA remains the most important foreign supplier to Canadian markets with a weighted average 23.6 percent market share as of 2003 (Canadian‐based production having a 63.0 percent market share). US market share, however, has been declining by nearly a percentage point per year since 2000. Approximately, half of the lost US' market share has been captured by Canadian‐based firms and approximately a quarter has been captured by Chinese production. China's growth in Canadian market share places it second behind only the USA in terms of Canadian‐based firms' home market competitive exposure.Research limitations/implicationsThe work does not include an analysis of service sector trade flows due to inadequate data.Practical implicationsThe MOM statistic is shown to be a useful diagnostic tool for analyzing the level of, trends in, and industries driving the competitive exposure a nation's firms have on sales in a specified market.Originality/valueThe MOM statistic is shown to yield better insights regarding the actual degree of competitive exposure than does the more commonly used similarity indices such as Finger‐Kreinen.
In the crucible: Robert J. Thomas explains how leaders learn
Authors: Allio Robert J. 
Published: September 2008

PurposeFindings by leadership researcher Robert J. Thomas suggest that organizations reconsider what they know about how successful leaders actually learn. In an interview Thomas aims to explain what he means by crucible experiences and how leaders learn from them.Design/methodology/approachThe paper takes the form of an interview with leadership researcher Robert J. Thomas.FindingsThomas believes that organizations can develop more leaders by helping promising employees learn from experience, especially situations he calls “crucibles.” Potential leaders, he says, must then develop and apply a personal learning strategy, and they must practice as they perform. Aspiring leaders must learn from experience, develop and apply a personal learning strategy, and practice their craft as they perform it. The five criteria for experience‐based leadership development are presented.Practical implicationsThomas found that leaders benefit from difficult experiences that transform their attitudes or behavior. These tests – crucible experiences – can and often do provide rich opportunities to learn leadership lessons and learning perspectives that last a lifetime.Originality/valueThomas describes the methods of Toyota and Boeing (with its Waypoint program), two corporate exemplars of experience‐based leader development. These programs prepare people to extract learning from experience. They understand that people have to be supported while they're engaged in experienced‐based learning.
A non‐profit theater's strategy focuses on experiences
Authors: Sterling John 
Published: September 2008

PurposeThis case study aims to demonstrate how the Timeline Theatre, a non‐profit organization that has won awards for managerial excellence and artistic achievement, has implemented both an experience‐driven strategy (its conscious choice) and an ongoing commitment to co‐creation of unique value through experiences (its values‐based approach). By adopting both, TimeLine has achieved significant artistic and organizational growth.Design/methodology/approachThe case traces the non‐profit's strategy development and its implementation of two innovative strategic management concepts.FindingsThe paper finds that TimeLine's strategy and core values are both important factors underpinning its run of success.Practical implicationsThe case provides a model for other organizations that want to experiment with these strategic concepts.Originality/valueThe ideas of co‐creation of value and experience‐based strategy are mutually reinforcing and become more powerful taken in combination. In settings where experience‐based offerings involve the customer directly, opportunities for co‐creation become abundant. Further, application of the co‐creation model can lead directly to “new engagement experiences of value to the customer.”