bluuebunny/crossref_metadata_2025_split huggingface dataset:
Planning nervousness in a demand supply network: an empirical study
Authors: Kaipia Riikka , Korhonen Hille , Hartiala Helena 
Published: July 2006

PurposePlanning processes along a demand supply network in an environment characterized by rapid market fluctuations and product changes are studied. The relationship between demand planning and the bullwhip effect is investigated by comparing planning accuracy in different demand supply network echelons and locating where there is most nervousness.Design/methodology/approachThe current demand supply planning process flow was described based on interviews with key decision‐makers throughout the demand‐supply network from retailers to second tier suppliers. A data analysis of the quality of plans for demand and supply was generated in each decision‐making point by collecting planning and actual data of two products.FindingsThe results show that planning accuracy varies between the parties in the supply chain. The connection between planning nervousness and the bullwhip was investigated in detail through a vendor‐managed inventory (VMI) model in the chain. Planning nervousness causes bullwhip, as the changes in demand were amplified in the used information sharing process in VMI. In product introduction phase, the phenomenon was emphasized.Practical implicationsTo stabilize and simplify planning the process should be differentiated according to product life‐cycle phases. One proposal is to improve communication practices with suppliers, especially to stabilize demand information sharing with VMI‐suppliers.Originality/valueThe structure of the electronics supply chain makes planning processes challenging. In this research we were able to follow the data flow and planning process throughout the supply chain, which is not often the case.
Managing risks in the supply chain using the AHP method
Authors: Gaudenzi Barbara , Borghesi Antonio 
Published: July 2006

PurposeThe aim of the research is to provide a method to evaluate supply chain risks that stand in the way of the supply chain objectives.Design/methodology/approachAn analytical hierarchy process model is proposed to identify supply chain risk factors with a view to improving the objective of customer value. The two phases of the method are the prioritization of supply chain objectives; and the selection of risk indicators. A case study is also presented.FindingsThe appreciation of the most critical supply chain risks comes from careful evaluations of the impacts and a consideration of the cause‐effect relationships. The involvement of key managers is essential. In the case study the two most divergent evaluations were from the logistics manager and the sales manager.Research limitations/implicationsFurther application in various companies and industry sectors would be helpful to compare different cases and findings.Practical implicationsThe model allows for flexibility in using (and the frequent monitoring of) a panel of indicators by management. The dashboard is composed of only a few indicators and helps in ensuring a synthesis among different perspectives. For these reasons it gives an useful contribution to practitioners.Originality/valueThe model seems helpful in creating awareness of supply chain risk. The involvement of managers from different areas is essential in establishing a thorough consideration of critical issues and interdependencies in determining a complete risk analysis. The method can support managers in setting up a priority hierarchy for risk treatment.
Dare public school administrators build a new social order?
Authors: Lugg Catherine A. , Shoho Alan R. 
Published: July 2006

PurposeThis paper aims to discuss how public school administrators with a social justice perspective have an obligation to permeate society beyond their schools and how they might address the perilous politics associated with advocating social change. Using George Counts' landmark 1932 speech, Dare the School Build a New Social Order? as the conceptual lenses, it examines the relevancy of Counts' words for contemporary school leaders and professors of educational administration.Design/methodology/approachWhile this article is historical in tone, the paper proposes pursuing a critical hermeneutic rather than a strictly historical approach.FindingsThe paper finds that there are similarities between the present‐day call for social justice and the earlier Social Reconstructionist movement that Counts' manifesto sparked. Both movements have invited educators, and particularly the professoriate, to think more expansively when it comes to US public education, society at large, and the influence of educators in shaping a more democratic and just country. But Counts goes much further than most adherents of the current‐day social justice movement. He stressed that educators must see themselves as political actors, who can shape their political environments through their teaching, as well as by participating in other venues.Practical implicationsFor contemporary educational leaders, they may be working in far less hospitable settings than their twentieth‐century predecessors. Administrators are under fierce accountability and fiscal pressures, while coping with a larger political environment that is polarized and fearful. And the internal environment of school administration favors a “managerial” approach. Consequently, embracing a social justice ethic invites a degree of risk‐taking.Originality/valueThis paper examines the relevancy of Counts' words for contemporary school leaders and professors of educational administration and highlights implications for school leaders.
Toward a framework for preparing leaders for social justice
Authors: Capper Colleen A. , Theoharis George , Sebastian James 
Published: July 2006

PurposeThe purpose of this article is to propose one possible framework for conceptualizing the preparation of leaders for social justice. To this end, three central questions guided this conceptualization: “What are the common themes in the literature and research on preparing leaders for social justice?”; “How can this framework serve as a guide for developing a course, set of courses, or an entire program toward preparing leaders to lead socially just schools?”; and “How can this literature and conceptualization inform future scholarship in administrator preparation?”.Design/methodology/approachThis work included a review of 72 pieces of literature. To address the research questions, the growing body of leadership for social justice literature was reviewed. Each of these articles was analyzed and explicit recommendations for preparing school leaders noted. These recommendations were then catagorized into the proposed framework.FindingsThree domains: critical consciousness; knowledge; and practical skills focused on social justice are positioned on the horizontal dimension of the framework. To achieve these ends, requires curriculum, pedagogy, and assessment oriented toward social justice – the vertical dimension of the framework.Originality/valueIt is suggested using this framework to guide the review and development of administration preparation programs whose aim is to prepare socially just leaders. Additionally, this article calls for increased attention to assessing preparation programs and how they prepare leaders for social justice.
Utilizing an “ethic of care” in leadership preparation
Authors: Gerstl‐Pepin Cynthia , Killeen Kieran , Hasazi Susan 
Published: July 2006

PurposeThe purpose of this article is to report on a six‐year self‐study of a doctoral training program intended to promote social justice leadership via an “ethic of care” framework.Design/methodology/approachThe primary data set utilized was an open‐ended survey completed by doctoral students after finishing core course requirements. Data analysis included a thematic analysis of 110 respondents which examined variation in students' understanding and application of issues associated with equity, justice, and diversity, as well as the ethic of care. As a collaborative self‐study the data analysis involved procedures of open, independent, and collaborative coding, as well as peer debriefing.FindingsSuggests that the doctoral program has been effective at creating a caring environment and changing students' understanding of diversity and equity issues. Two programmatic weaknesses were uncovered; a lack of curricular integration and student perceptions of social justice and diversity as discrete concepts. Students reported that diversity discussions and readings were centered in one class, suggesting that this lack of integration may marginalize these issues. These weaknesses are explored using the concepts of “caring” and “colorblind” curriculums.Research limitations/implicationsReports on a self‐study of one unique program; the findings may not be generalizable to other programs. Additionally, it suggests that leadership preparation programs should attend to how the issue of colorblindness may permeate curricula, structure the classroom environment, and shape interactions with students.Originality/valueThis paper is among the first to evaluate the potential for colorblindness in the “ethic of care” as related to supporting social justice leadership in a doctoral preparation program.
Social justice and educational administration: mutually exclusive?
Authors: Karpinski Carol F. , Lugg Catherine A. 
Published: July 2006

PurposeThe purpose of this article is to explore some of the current tensions within educational administration in the USA and conclude with a few cautions for educators who engage in social justice projects.Design/methodology/approachUsing a selective case, this historical essay examines the issues of social justice and equity as they have related to educational administration in the USA.FindingsThe article finds that while educational administrative practice has been characterized as maintaining the social and political status quo, there are historic examples of leaders promoting social justice. One exemplar is J. Rupert Picott, who provides an example of how one educational leader navigated through a hostile environment to achieve equity.Practical implicationsIn a society where accountability is narrowly defined and economic concerns continue to perpetuate a managerial model for educational administrators, those who embrace a social justice perspective will do so at their own peril. However, those who wish to act for the educational welfare and life outcomes of all children will likely adopt and adapt a social justice perspective suited to their own priorities and needs. In so doing they may incur professional and personal tolls.Originality/valueThis article provides an example of a leader for social justice who worked and lived under the racial apartheid of the Jim Crow US South.
Developing a framework for measuring physical distribution service quality of multi‐channel and “pure player” internet retailers
Authors: Xing Yuan , Grant David B. 
Published: July 2006

PurposeMany traditional retailers use the internet as a complementary business channel and thus sell products through multiple channels. In contrast, “pure player” internet retailers only sell products via the internet. A proliferation of pure players over the past few years has intensified competition in the online shopping market and the question of who is better at offering physical distribution service quality (PDSQ), multi‐channel retailers or pure players, is open to debate. Despite PDSQ's importance in an electronic commerce environment there are few studies to date and most have focused on general service quality of internet shopping. The purpose of this paper is to discuss this phenomenon and posit a conceptual framework for further investigation.Design/methodology/approachThis paper reviews the literature to develop variables and constructs for investigation following the first stage of Churchill's paradigm for scale development, which are presented in a framework based on the concept of order fulfilment as a key driver in electronic PDSQ, or e‐PDSQ.Research limitations/implicationsThe framework is presented for future investigation, thus there is no empirical study in this paper.Practical implicationsPDSQ has strategic importance for retailers to achieve competitive advantage and offer superior customer service, particularly for pure players as they are considered intangible services compared to their multi‐channel competitors. This importance also extends to the e‐commerce environment.Originality/valueEarlier work has provided insight into how e‐PDSQ, represented by availability, timeliness and reliability, is affected by pricing, transactions and firms. This paper extends this work and presents an e‐PDSQ framework to investigate differences between multi‐channel and pure player retailers.
Cross‐industry analysis of consumer assessments of internet retailers' service performances
Authors: Tih Siohong , Ennis Sean 
Published: July 2006

PurposeTo examine the service performance of a number of internet retailers and to identify differences (if any) in internet retailers' service performance across a series of attributes based on consumers' assessments.Design/methodology/approachTo compare the perceived service performance across internet retailers with respect to several areas: core service performance, web site features, recovery service, consumer satisfaction and intentions. A structured questionnaire was used to gather the data. The internet retailers are two budget airline retailers, a book retailer, and a multi‐channel bank.FindingsInternet retailers' service performance was generally at an acceptable level. The variation of their online service performance was dependent on industry factors and the effectiveness of online service management. Consumers' perceptions of the internet retailers' performance were significantly different on several service attributes. However, consumer online service satisfaction levels across internet retailers were similar.Research limitations/implicationsConvenience sampling and the limited number of internet retailers do not permit results to be generalised to the larger population. Future investigation with a larger sample could provide a more comprehensive coverage.Practical implicationsProvide useful information for internet retailers who plan to improve their service performance. This study indicated that retailers' experience from managing the physical store‐based retail service might not contribute towards their online service performance.Originality/valueThis paper analyses service performance of different retailers in the same industry or across industries to provide valuable indication of online service performance and attributes that contribute to differential performance levels.
Online shopping portals: an option for traditional retailers?
Authors: Kennedy Aileen , Coughlan Joseph 
Published: July 2006

PurposeThe purpose of the paper is to examine the benefits delivered to traditional retailers from using shopping portals as their entry mechanism to the online trading environment. The paper also aims to highlight the possible drawbacks inherent in such an approach.Design/methodology/approachA case study approach was used with an online portal, combining documentary analysis and semi‐structured interviews, using a team‐based interviewing approach. This facilitated the development of a multi‐layered picture of the organisation.FindingsUsing a shopping portal delivers several benefits to traditional retailers in terms of marketing synergies, site traffic generation, access to web site management and fulfilment services, and the ability to offer customers a multi‐channel retailing experience. Drawbacks may include partner interdependence and turnover, restricted organisational learning and restricted delivery capabilities.Practical implicationsHighlighting the benefits and drawbacks of shopping portals generates guidelines that traditional retailers can consider to help them decide whether such portals are the right choice for their individual firm or not.Originality/valueThis paper expands the literature on the phenomenon of the online portal by demonstrating its potential as a mechanism for traditional retailers to engage in electronic retailing.
Exploring the dynamics of building, and losing, consumer trust in B2C eBusiness
Authors: Winch Graham , Joyce Philip 
Published: July 2006

PurposeThe purpose of this paper is to explore the dynamic nature in building and losing trust in business to consumer (B2C) eBusiness in an effort to better understand the casual nature of trust.Design/methodology/approachThe paper uses system dynamics as a lens to interpret and understand the dynamic nature of building and losing trust in B2C eBusiness and reflect the structure of the trust building systems.FindingsThis paper provides a four element model and then suggests the cycle of management actions the company must consider if potential customers progressing to purchases is unsatisfactory.Research limitations/implicationsThis paper provides a new insight into the dynamic nature trust in a B2C eBusiness. However, the intention of this paper is not to present yet another model, but to suggest how to move from the information and knowledge those models provide into a better understanding of the problem of trust in B2C. Future work will involve the validating of this model in practical situations, the main validation metric being the extent to which managers believe that working with it improves their understanding of the dynamics of building and maintaining trust.Originality/valueThis paper will provide a new insight into the development of B2C eBusiness for practitioners when considering possible strategy formulations for developing and understanding consumer trust in B2C eBusiness.
Electronic commerce‐based internationalisation of small, niche‐oriented retailing companies
Authors: Foscht Thomas , Swoboda Bernhard , Morschett Dirk 
Published: July 2006

PurposeThe main object of this research paper is to analyse the dynamic internationalisation process in small retailing firms, achieved on the basis of electronic commerce – a combination that has seldom been investigated. An analysis of dynamic internationalisation in companies presumes that the businesses concerned are observed over a longer period of time, which is why the paper focuses on the case of one specific company.Design/methodology/approachThe basis of the analysis is a theory‐based framework which refers to two opposing approaches in international management, namely the incremental, experiential learning perspective, and the revolutionary perspective. The framework and the case study look specifically at market‐oriented, supply side‐oriented, and management processes. Based on an extended case study on a small, born‐global firm, the many facets of increasing professionalisation have been documented.FindingsThe paper shows that small, niche‐oriented companies can be successful internationally and achieve growth. The process of dynamic internationalisation is both incremental and revolutionary. The special feature in the present case lies in the fact that the small company was able to internationalise via electronic commerce, which was possible without capital investments and in‐depth foreign activities, unlike other forms of internationalisation, which is already evident from other small retailers on the web. Blue Tomato succeeded in reaching cross‐national market segments, with a specific scene orientation and which also share snowboarders' attitude to life, by means of inter‐active scene relationship management. This focused scene orientation is one of the key differences compared with other catalogue retailers, especially larger ones.Originality/valueThe originality of the paper lies in the fact that the subject of internationalisation is investigated particularly from the point of view of small retail companies. This contrasts with many other papers focusing on large retailing companies. In addition, the paper looks at the dynamic perspective of internationalisation and change processes. The present paper could be a small step towards gaining an understanding of international change based on electronic commerce.
Characterizing consumer concerns about identification technology
Authors: Trocchia Philip J. , Ainscough Thomas L. 
Published: July 2006

PurposeRetailer's use of advanced technology to identify consumers has broad and, for many individuals, disturbing social implications. This study seeks to uncover consumer concerns regarding various identification technologies that may be encountered in present and future retail environments.Design/methodology/approachSubjects were asked to describe, in writing, concerns that they might have regarding six identification technologies. Content analysis was employed in order to place consumer concerns regarding biometric and radio frequency identification device technology into meaningful categories.FindingsEight specific categories of concern emerged which fall under three general themes: concerns regarding the technology itself, concerns regarding the security of collected data, and existential issues regarding interaction with the technology.Research limitations/implicationsThis research provides a framework for academic researchers to further develop a model of consumer interaction with identification technology. Therefore, an empirical follow‐up study, using a representative sample, should be conducted in order to expand the findings of this research.Practical implicationsThis research study makes use of qualitative elicitation techniques to uncover specific areas of concern that may be addressed and alleviated prior to a technology's introduction.Originality/valueThis paper fills a gap in the existing literature with regard to our knowledge of consumer concerns and fears about identification technology.
Whatever happened to the psychology of human‐computer interaction?
Authors: Clemmensen Torkil 
Published: July 2006

PurposeTo outline how psychology as one of the original approaches to human‐computer interaction (HCI) has formed a key part of the HCI literature, and to discuss the need for psychological approaches to HCI and system development.Design/methodology/approachThe contributions to the journal Human‐Computer Interaction is examined from the journal's start in 1985 up to the millennium. The analysis focuses the three main elements, task, user and computer, in the classic study “Psychology of human‐computer interaction” from 1983.FindingsProvides information about authorship, and form and focus of research published. The paper concludes that already from the beginning, HCI researchers too narrowly used Card et al.'s analytical framework. Today it has developed into a sub‐theory within a multidisciplinary HCI science and in this role it continues to be an important cumulative factor in HCI.Research limitations/implicationsThe main conclusion about the role of psychology in HCI only applies to the mainly US authors who published in the journal investigated in the given period. European research focusing on information technology and people may differ in important ways.Practical implicationsA much needed discussion of a central document of historical importance tying together many HCI researchers and a range of HCI studies.Originality/valueThis paper fulfils partly the need for meta‐analyses of the psychological approach to HCI.