bluuebunny/crossref_metadata_2025_split huggingface dataset:
School administrators' career mobility to the superintendency
Authors: Kim Yong‐Lyun , Cryss Brunner C. 
Published: January 2009

PurposeThe purpose of this study is to investigate differences and/or similarities between women's and men's career mobility toward the superintendency in terms of career pathways and movement patterns, with specific attention to women's career pathways as they correspond with their aspiration to the superintendency.Design/methodology/approachIn this study of upper level educational administrators in the USA, typical career pathways were identified for four targeted groups of the study: men superintendents; women superintendents; women central office administrators who aspire to the superintendency; and women central office administrators who do not aspire to the superintendency. Four pathways for each group were drawn by analyzing data related to survey respondents' professional experiences. In the analysis, descriptive methods including frequencies and percentages were used in drawing pathways.FindingsOne of the major findings from confirmed that career pathways for women in educational administration are different than those of men who typically become superintendents. While many men administrators had worked in line‐role positions and moved vertically up to the superintendency, women generally traveled to the superintendency through staff roles and their career mobility patterns were more often horizontal. In addition, significant differences were found between the career patterns of aspiring and non‐aspiring women central office administrators. The results of the study raise the question of whether particular career pathways actually create higher quality superintendents.Originality/valueThe study includes data from women central office administrators (aspiring and non‐aspiring), a large and recent data set that has been missing from most studies of career mobility. The inclusion of this data set allows one to identify: differences between women who do and who do not aspire; differences between seated women superintendents and aspiring and non‐aspiring central office administrators; and the potential added value that women bring to the role of superintendent of schools.
Organizational citizenship and organizational justice in Turkish primary schools
Authors: Yılmaz Kürşad , Taşdan Murat 
Published: January 2009

PurposeThe purpose of this study is to determine primary school teachers' perceptions regarding organizational citizenship and organizational justice. The study also aims to determine whether such perceptions vary depending on the variables of gender, field of study and seniority, and whether organizational citizenship behaviors and organizational justice are related.Design/methodology/approachData were gathered via a survey instrument that incorporated the “Organizational Citizenship Behavior Scale for Schools” (OCB‐Scale) and the “Organizational Justice Scale” (OJS).FindingsIt was found that the teachers had positive perceptions regarding organizational citizenship and organizational justice. Their organizational citizenship perceptions did not vary according to gender, field of study and seniority, whereas their organizational justice perceptions varied according to seniority, but not gender and field of study. There was a moderate positive relationship between the teachers' organizational citizenship and organizational justice perceptions.Research limitations/implicationsThe study is limited to the perceptions of primary school teachers.Practical implicationsThe findings of this research provide particular information for Turkish policy makers concerned with school administration as well as insights that may be relevant to similar studies internationally.Originality/valueThe study of organizational citizenship and organizational justice in schools adds to a relatively limited literature on this theme.
Franchise firm entry time influence on long‐term survival
Authors: Bordonaba Juste Victoria , Lucia‐Palacios Laura , Polo‐Redondo Yolanda 
Published: January 2009

PurposeThis paper aims to examine whether there is evidence of pioneering advantage in long‐term survival terms in the particular context of franchising.Design/methodology/approachData covering 188 franchise chains for an eight‐year period (from 1995 to 2003), operating in restoration and fashion retailing sector are used. The Cox proportional hazard model is used to examine survival. The existence of pioneering advantage is tested in the Spanish context because its franchising sector is one of the most developed in Europe, along with those of France, the UK and Germany.FindingsEmpirical evidence of pioneering advantage was found. Early entry strategy leads to lower failure risk. Different strategies are highlighted according to different entry time moments, suggesting a moderating role of the entry timing decision. Additional variables influence survival such as previous experience or dual distribution.Research limitations/implicationsThe paper has some limitations. The focus is just on one country. Therefore, a multi‐country study could help to generalize the results. Furthermore, the research could be improved by adding variables of the specific franchise context such as the franchise fee or the royalty rates.Practical implicationsThe results may help franchisors to improve their survival, adapting their strategies to be more competitive in the market. Depending on their entry timing decisions, they can have different strategies to continue in the market. Pioneers differ from late entrants in terms of ownership structure and system size – two main aspects for survival. Moreover, the paper can help the prospective franchisee in making a better selection of franchise chain in which to invest. Findings support the idea that entering at the early stages of the franchise industry brings some advantages.Originality/valueThe paper highlights the importance of the entry‐timing decision in the franchising context using survival as performance. This objective has not been underlined in previous research.
The effect of offline brand trust and perceived internet confidence on online shopping intention in the integrated multi‐channel context
Authors: Hongyoun Hahn Kim , Kim Jihyun 
Published: January 2009

PurposeThe purpose of this research is to examine the influences of consumer trust and perceived internet confidence on consumer apparel shopping intention via the online retailer operated by a multi‐channel retailer.Design/methodology/approachA total of 261 students in a large US Midwestern University participated in the paper‐based survey and provided usable responses. Structural equation modeling was used to test hypotheses.FindingsConsumer trust in an online retailer was a significant predictor of perceived internet confidence and search intention for product information via the online retailer. Search intention for product information via the online store and perceived internet confidence were significant and strong predictors of consumers' behavioral intention toward the online retailer.Research limitations/implicationsLimitations of the present study include sampling, which prevents the generalization of the results to all multi‐channel shoppers.Practical implicationsThe findings of the study suggest that retailers offer an internet channel as part of a multi‐channel retail strategy and provide consistent service throughout their various channels.Originality/valueThe paper finds that there are significant influences of consumer trust and perceived internet confidence on consumer apparel shopping intention via the online retailer operated by a multi‐channel retailer.
Does morality explain opportunism in marketing channel negotiations?
Authors: Grzeskowiak Stephan , Al‐Khatib Jamal A. 
Published: January 2009

PurposeRetailers are increasingly forced to enter negotiations with new suppliers and have less time to develop trusting relationships prior to awarding sourcing contract. Such supplier negotiations are often guided by self‐interest‐seeking behavior. However, not all exchange partners behave opportunistically when given the opportunity and little is known about how and when opportunism actually occurs. This research seeks to develop a multidimensional perspective of exchange partners' Machiavellianism that reveals different types of opportunistic motivations in exchange relationships and to extend knowledge of socialization as a safeguard by investigating the efficacy of signaling trustworthiness as a means of reducing the risk of opportunistic behavior in exchanges with partners with different moral standards about opportunism.Design/methodology/approachThe data consist of a sample of 259 purchasing professionals who are members of the Institute of Supply Chain Management and report on their negotiation behavior. Moderated regression analysis is used to analyze the research model.FindingsThe results show that opportunistic behavior originates from a multidimensional set of moral convictions held by an exchange partner. Interestingly, signaling a trusting relationship only reduces opportunistic behavior that is due to deceit, but is not effective against cynicism or flattery.Originality/valueTo date, retail managers have addressed potential partner opportunism by designing contractual agreements or by implementing structural and social safeguards. Little is known about how these approaches address partner‐specific causes of opportunism. The study demonstrates the extent to which trust, a popular socialization mechanism in retailing, moderates the degree to which an exchange partner's moral conviction leads to opportunism.
Market segmentation with respect to university students' clothing benefits sought
Authors: Park Hyun‐Hee , Sullivan Pauline 
Published: January 2009

PurposeThe purpose of this study is to segment the university student casual apparel market based on clothing benefits sought and develop a profile of each segment in terms of attribute evaluations, shopping orientations, and repatronage behavior.Design/methodology/approachQuestionnaires were distributed to 200 university students at Florida State University and 184 completed questionnaires were analyzed.FindingsThe results were as follows. First, analysis of consumer clothing benefits sought generated six factors and attribute evaluation produced two factor solutions and shopping orientation generated three factors. Second, three consumer groups – utilitarian benefit group, hedonic benefit group, composite benefit group – with different clothing benefits sought were identified. Third, the study found significant differences in consumers' hedonic and utilitarian attribute evaluation among the groups. The study also revealed significant differences in shopping orientations and brand repurchase intentions among the groups.Practical implicationsFrom these results, it is possible to identify that clothing repurchase intention was significantly different among three different groups with different clothing benefits sought. Furthermore, consumer classification according to clothing benefits sought in university students' casual wear purchase can be used by clothing marketers and managers to establish product plan and marketing strategy development.Originality/valueThe study has originality and value in that the relationship between clothing benefits sought and repurchase intention has not been studied very much in the clothing domain.
Spare parts optimization process and results
Authors: Tysseland Bernt E. 
Published: January 2009

PurposeThe paper has two main aims: to focus on how the spare parts optimization process was conducted in the Norwegian Defence procurement projects that had used the system approach based on OPUS10, and whether coordination issues affected the process and results; and to analyse empirical data in order to evaluate whether the theoretical claim of the system approach used through OPUS10, being better than other methods in terms of availability and spare parts investment cost holds up in reality.Design/methodology/approachBoth qualitative and quantitative methods were used in order to answer the different questions of the study.FindingsVery few Norwegian Defence projects have used the system approach through OPUS10. Empirical data however comply with the theoretical claims of potential large savings in spare parts investment cost and/or improvement in operational availability. Several organizational factors can explain the lack of use of OPUS10. The most important being lack of resources, lack of a centralized concept and a somewhat low‐project leader attitude towards the approach.Research limitations/implicationsThe study of Norwegian Defence cases makes generalizations of findings not applicable. The research model could however easily be transferred and utilized in the study of other organizations' spare parts optimization processes.Practical implicationsThe Norwegian Defence should alter their concept for project governance and management in order to gain the full potential of the system approach used through OPUS10.Originality/valueFew research papers have evaluated the promising theoretical findings of system‐based optimization based on empirical operational data. Even fewer, if any, studies have used a combination of factors from organization theory, economic organization theory and operation management theory in order to explain findings based on predefined hypotheses. This research should have value for both practitioners and researchers within the field spare parts optimization in general and systems management in particular.
Supply chain integration obtained through uniquely labelled goods
Authors: Pålsson Henrik , Johansson Ola 
Published: January 2009

PurposeThis paper aims to examine the use of unique identities (through radio frequency identification technology, bar codes and “human‐readable” labels) on packages and load carriers in Swedish manufacturing industries. The purpose is to investigate drivers behind the adoption, the perceived improvements and visions for the coming 2‐5 years. It also covers different methods for reading the identities, locations of identification in the supply chain and how the acquired information is utilised.Design/methodology/approachThe paper uses the survey method. The survey instrument was developed in co‐operation with an expert group consisting of both researchers and industry representatives. The data were analysed using multivariate techniques.FindingsThe analysis shows that there are a number of distinct clusters of companies with similar drivers for the adoption of unique identification. Characteristics of companies in these clusters are described and compared. The analysis clarifies the essential roles of integration and information sharing to obtain logistical improvements.Research limitations/implicationsTo provide a more robust scientific justification of the survey results, in‐depth case studies should be carried out and similar studies could be conducted in other countries and/or industries.Practical implicationsManagers intending to implement unique identities need to understand the importance of having the right organisational motivation to succeed. Firms already using unique identities should note that the greater the integration and information sharing, the greater the number of improvements which could be obtained.Originality/valueThe study shows that there are links between the drivers behind the adoption of unique identities and the level of integration and improvements achieved. It also provides the current status of different identification methods in Swedish manufacturing industries.
Transport system responsiveness improvement
Authors: Schönberger Jörn , Kopfer Herbert 
Published: January 2009

PurposeThe coping of demand oscillation is an important challenge in dynamic transport planning. A reliable request fulfillment must be provided even if the number of incoming requests temporarily climbs over the expected demand and resource scarceness appears. The aim of this paper is to propose an innovative planning approach that enables a transportation fleet to maintain a sufficiently high percentage of timely‐fulfilled customer requests even in demand peak situations.Design/methodology/approachThe effectiveness of the new approach is verified in computational simulation experiments. Quantifications for the system's responsiveness are proposed. Then, the quantified knowledge about the intermediate responsiveness is exploited to adjust the decision model representing the next schedule update task in a rolling horizon re‐planning.FindingsThe observed simulation results suggest the suitability of the proposed approach. An adjustment of the plan update model supports the maintenance of a high percentage of timely completed requests during and after the demand peak.Research limitations/implicationsThe generic approach presented and evaluated here motivates an adaptation to other more practical problem settings, in order to show its general applicability.Practical implicationsThe proposed methodology contributes to the current demand for computational support for increasing the responsiveness of logistic systems.Originality/valueThe original contribution of this paper is the autonomous feedback‐controlled adjustment of decision preferences which enables a rolling horizon re‐planning framework to maintain a stable output performance even if the input oscillates significantly over time.
Joy and disappointment in the hotel experience: managing relationship segments
Authors: Johnson Michael D. , Lervik Olsen Line , Wallin Andreassen Tor 
Published: January 2009

PurposeThe objective of this research is to provide insight into the management of service quality and emotions across customer relationships in the business‐to‐consumer market and to identify which segmentation method, i.e. conceptual versus data‐driven, is more effective for this purpose.Design/methodology/approachA cross‐sectional customer satisfaction survey conducted in the hotel industry was used to test the predictions. The respondents were Norwegian customers (n=689) of an international hotel chain, interviewed by telephone through a professional marketing research bureau. Several statistical analyses were applied to analyze the data, i.e. Cluster, MANOVA and regression. The conceptual model was estimated using PLS.FindingsIt would appear that the weaker the relationship segment, the more quality‐based and disappointing is the customer experience. The stronger or closer the relationship segment, the more balanced (with respect to price and quality) and joyful is the experience. One segmentation method seems to be more efficient than the other in this context.Research limitations/implicationsThe sample consists of Norwegian customers from the hotel industry represented by the business customer segment. There are more men than women in the samples.Practical implicationsThe findings will allow service providers to develop more effective product‐service‐price offerings and manage the emotional responses of customers with whom they have very different relationships.Originality/valueThis is the first scientific study to examine just how the role of emotions varies across relationship segments while comparing the findings from two different segmentation techniques.
Consumer reaction to crowding for extended service encounters
Authors: Noone Breffni M. , Mattila Anna S. 
Published: January 2009

PurposeMuch of the research on crowding in a service context has focused on customer reaction to crowding in a retail setting. This paper seeks to examine the effect of consumer goals on consumers' reactions to crowding for extended service encounters.Design/methodology/approachThe authors used a 2 (Crowding: crowded or not crowded) × 2 (Goal: utilitarian or hedonic) × 2 (Service level: bad or good) factorial, between‐subjects design to test hypotheses. Service level and tolerance for crowding were entered as control variables. A service encounter in a casual restaurant was used as the service setting in the study. Subjects were randomly assigned to a written scenario describing an experience in a restaurant. They were then shown a photograph depicting the interior of the restaurant.FindingsConsumption goal moderates the effect of perceived crowding on satisfaction. Significantly lower satisfaction ratings are associated with a crowded service environment when the primary consumption goal for the service experience is utilitarian, rather than hedonic, in nature. Furthermore, regardless of the consumption goal, crowding negatively impacts positive in‐store behaviors (i.e. desire to spend more money and time at the restaurant).Research limitations/implicationsThe study was limited to one extended service setting. Future research across other extended service settings is needed establish the generalizability of the findings.Practical implicationsThe study has implications for the design of the service facility and the application of demand‐shifting revenue management strategies.Originality/valueThe paper extends the literature on shopping motivations to extended service settings by examining the effect of consumer goals on consumers' reactions to crowding, specifically consumer satisfaction with, and consumer behaviors within, the extended service encounter.
The impact of the recovery paradox on retailer‐customer relationships
Authors: Priluck Randi , Lala Vishal 
Published: January 2009

PurposeThe purpose of this paper is to determine the effects of recovery and strength of recovery on satisfaction and voice behaviors.Design/methodology/approachTwo role‐playing experiments involving product failure followed by recovery at a video store were conducted. Data collected from students were analyzed using t‐tests and ANOVA.FindingsRelationship satisfaction after a strong recovery was higher than it would have been, had the failure not occurred in the first place. In the case of store satisfaction, the original level was restored but not exceeded. Furthermore, customers appear to have an expectation threshold for customer recovery. A recovery effort that fell below this threshold led to sharply lower expectations. On the other hand, a customer recovery far beyond the customers' expectation threshold was no more effective than one that just exceeded it. Product satisfaction was lower regardless of the strength of recovery. Internal voice behaviors were higher following a customer recovery but a stronger recovery did not lead to any more internal voice behaviors than a weak recovery. External voice behaviors were not affected by a customer recovery.Practical implicationsThe key to managing complaints in companies is to find just the right amount to spend for recovery. If the recovery is below the customer's expectation threshold, she will be dissatisfied. On the other hand, a recovery much above the customer's expectation threshold will not lead to any greater satisfaction, any more internal voice behaviors, or any fewer external voice behaviors.Originality/valueThe study looks at the influence of recovery on satisfaction with respect to store, relationship, and product. It also looks at the effect of recovery on internal and external voice behaviors.