bluuebunny/crossref_metadata_2025_split huggingface dataset:
Principals' opinions of organisational justice in elementary schools in Turkey
Authors: Aydin Inayet , Karaman‐Kepenekci Yasemin 
Published: August 2008

PurposeThis study aims to present the opinions of public elementary school principals in Turkey about the current organisational justice practices among teachers from the distributive, procedural, interactional, and rectificatory dimensions.Design/methodology/approachThe opinions of 11 public elementary school principals in Ankara about organisational justice practices were identified through focus group and conceptual analyses.FindingsSchool principals are seen to distribute justice on matters like leave of absence, rewarding, performance appraisal, student allocation to classes, and course programs. Some complicating factors for principals in justice distribution are differences in teachers' perceptions of justice, school size, and restrictions of the policies of the Ministry of National Education. When principals make a mistake in justice distribution, they resort to checking their compliance with regulations, attempting to correct the mistake, and apologising. When teachers deem school principals unfair, they distance themselves, accuse the principals of unfair administration, slow down their work, and engage in gossip.Research limitations/implicationsThe research is limited by the relatively small sample of principals involved.Practical implicationsThe research will lay the ground for discussion about the steps to eliminate current problems about organisational justice practices in schools and will contribute to policy development by the Ministry of National Education in this regard.Originality/valueThe study is significant in examining the concept of justice as a universal value at the school level, enabling comparison with similar studies in other countries; and being the first research in Turkey to investigate school principals' organisational justice practices.
Fairness, teachers' non‐task behavior and alumni satisfaction
Authors: Zoghbi Manrique de Lara Pablo 
Published: August 2008

PurposeThe purpose of this study is to examine the relationship between interactional justice, as a type of organizational justice that reflects the teachers' perceived fairness of supervisor treatment, and their non‐task behavior in terms of organizational citizenship behavior (OCB) and deviant workplace behavior (DWB).Design/methodology/approachData were collected from 270 teachers (by e‐mail) and 22,599 students (by personal distribution) at a Spanish public university. Structural Equation Modeling (SEM) was used for testing mediation and multiple regression for analyzing the non‐task and teaching satisfaction association.FindingsResults show that justice is an antecedent of group commitment that fully mediates the relationship between justice and non‐task behavior except DWB‐Colleagues. Results also reveal an association between non‐task behavior, except DWB‐Organization and DWB‐Colleagues, and teaching satisfaction.Research limitations/implicationsThe researched teachers' job conditions are inherent to the peculiarities of the public sector that may limit the ability to extrapolate the findings in the private sector. The findings provide a more understandable mechanism of the influence of the supervisor's justice on non‐task behavior and, in turn, on teaching satisfaction.Practical implicationsThese findings contribute to a better understanding of the ways in which universities can control non‐task behavior and provide lines to design a more efficient department management strategy. The emotional and fair proximity of the supervisor, eliciting the group teachers' sense of affective commitment, appears as an effective quality strategy for universities.Originality/valueThe study of the joint interaction of justice and group commitment variables against DWB and in favor of OCB, and its consequent effect on teaching quality, is unprecedented in higher education.
A model for structuring efficient consumer response measures
Authors: Aastrup Jesper , Kotzab Herbert , Grant David B. , Teller Christoph , Bjerre Mogens 
Published: August 2008

PurposeThe purpose of this paper is to propose a model which structures and links different types of efficient consumer response (ECR) measures; it does so by considering the use of both quantitative or “hard” and qualitative or “soft” measures in ECR, emphasizing the importance and causal role of “soft” measures throughout the ECR process.Design/methodology/approachThis paper reviews the ECR and performance measurement literature and proposes a model that explains linkages from intra‐organizational, inter‐organizational and industry prerequisites through ECR activities to ECR outcomes; and highlights the role of performance, behavioural, attitude and capability measures. Two extant studies from Austria and Denmark are examined in the context of the model to exemplify some of its features.FindingsSimilarities regarding issues of inter‐organizational and intra‐organizational prerequisites were found, but the two studies also demonstrated variety in the use of measures in ECR research.Research limitations/implicationsThe proposed model is presented for primarily future investigation; thus there is no empirical study in this paper other than a comparison of the two extant studies to support some constructs and variables. However, the model represents a structure that can guide future research on more specific ECR elements.Practical implicationsThe model makes a practical contribution by providing a structure from which measurement or scorecard systems can be established.Originality/valueThe model makes a theoretical contribution by providing an overall structure to link different areas of ECR research such as barriers for ECR implementation, and specific ECR concepts, activities, and their outcomes.
Employing the participative paradigm as a valid empirical approach to gaining a greater understanding of contemporary supply chain and distribution management issues
Authors: Towers Neil , Chen Rong 
Published: August 2008

PurposeSocial scientists have developed a number of ontological paradigms, including realism to describe their own perspective of the worldview under investigation where each is linked to an epistemology that deals with how the world is perceived and the relationship between the researcher and the known view. This paper aims to propose the use of a Participative phemenological paradigm in qualitative research for an empirical inquiry to compare developed theory to practise.Design/methodology/approachThe paper reviews the epistemological belief elements of deductive, inductive and abductive paradigms applied to supply chain and distribution management research. It develops the participative approach, derived from realism as a valid methodology for gaining a greater understanding of the applied management subject area.FindingsThis paper addresses the validity of the participative paradigm in phemenological social science research, suggesting it is a valid and rigorous research activity to gain greater knowledge and understanding in these subject areas.Practical implicationsContemporary global supply chain and distribution management issues have been addressed from a detailed understanding and comprehension of the dynamic and responsive fashion textiles sector. The participative paradigm, which sees human beings as co‐creating their reality through participation such as their experience, imagination, intuition, thinking and action can contribute to a better understanding of influencing factors.Originality/valueThe paper contributes to the development of qualitative research in supply chain and distribution management. It has extended the theory‐based epistemological discussion to gain validity of this adopted approach.
B2c e‐commerce logistics: the rise of collection‐and‐delivery points in The Netherlands
Authors: Weltevreden Jesse W.J. 
Published: August 2008

PurposeTo empirically study the uptake of collection‐and‐delivery points (CDPs) in The Netherlands and its consequences for retailers, shopping centres, and mobility.Design/methodology/approachThe study uses 2006 data from an online consumer survey and data provided by the major CDP companies in The Netherlands. In addition, two Dutch directors of CDP companies were interviewed.FindingsThe service point is nowadays the dominant form of CDP in The Netherlands. However, in 2006 only 1.4 percent of all online orders in The Netherlands were delivered at a service point. In addition, Dutch consumers currently mainly use service points for returning their online orders. As such, positive mobility effects of service points are so far small. Nevertheless, for retailers operating a service point may lead to additional revenues, as one in four online shoppers make a purchase when collecting or returning a parcel.Research limitations/implicationsSince service points – at least in The Netherlands – are nowadays mainly used for returning online orders, future empirical research should not neglect the reverse logistics function of CDPs.Practical implicationsOnline shoppers are more willing to use the service point concept when they have many service points in the vicinity of their home. In addition, service points with many consumers in their immediate surroundings also perform best. A five minutes driving distance by car seems the critical accessibility value for the success of this concept.Originality/valueUsing nation‐wide representative samples the paper makes a significant contribution to the scarce empirical literature on the uptake and consequences of CDPs for retailers, shopping centres, and mobility.
Research note
Authors: Grant David B. , Fernie John 
Published: August 2008

PurposeOn‐shelf availability (OSA) is a key challenge for all retailers. Items that are out‐of‐stock (OOS) result in customer dissatisfaction; thus OSA/OOS are important customer service issues. Customer reactions to OOS range from product substitution to seeking products elsewhere. There remains much to do to research factors and causes of OOS affecting OSA from a supply chain perspective in a non‐grocery retail context. This research note aims to report on an exploratory investigation of OSA/OOS of four non‐grocery, high street retailers.Design/methodology/approachThis paper discusses the extant academic and practitioner OSA/OOS literature to develop research questions for the investigation, which was conducted through in‐depth, qualitative interviews. Although a large sample was solicited only four different retailers in the fast‐moving consumer good categories of general merchandise, electronics, books, and mobile phones agreed to participate.FindingsFindings indicate that the four retailers are not as focused on OSA as grocery retailers and that there is lack of collaboration with suppliers. This may have a significant impact on revenues and profitability as extant studies show that 65 per cent of consumers will not purchase in a store if confronted with an OOS situation.Research limitations/implicationsBecause of the low response rate only general trends across and within these four categories are reported. Notwithstanding, several important issues emerged for future research in this area and the non‐grocery arena.Originality/valueEarlier work has provided insight into how supply chain issues affects OSA and OOS in grocery retailing. This paper extends that work to a non‐grocery setting, albeit on a limited basis, but provides scope for future research.
Emergence of modern Indian retail: an historical perspective
Authors: Sengupta Anirban 
Published: August 2008

PurposeThe paper seeks to capture the history of the evolution of modern‐format food and grocery retail in India. Its focus is on the time period from 1971 to 2001.Design/methodology/approachThe research is primarily exploratory in nature. Primary research included depth interviews, focus groups and survey through questionnaire with organized retailers, unorganized retailers, consumers, fast‐moving consumer goods manufacturers, channel members and opinion‐leaders. Secondary research involved a review of the existing literature on Indian retail available at that time.FindingsEmergence of modern retail in India is not just a result of increasing consumer buying power – manufacturers and unorganized retailers also have an important role to play in this process at the macro‐level. At the micro‐level, the trigger came from diverse angles like entrepreneurial desire to provide better service to consumers, social desire to provide relief to the masses in the form of lower prices, desire to capitalize on emerging business opportunities being provided by the changing business environment, etc.Research limitations/implicationsBeing an early work in this area, the research was exploratory in nature and tried to understand the role of different stakeholders in emergence of modern retail in India. It does not use any statistical technique to prove or disprove any hypothesis. It is focused on the food and grocery retail business.Originality/valueThe paper provides a historical perspective to academics as well as practitioners.
Wal‐Mart in India: a success or failure?
Authors: Halepete Jaya , Seshadri Iyer K.V. , Chul Park Soo 
Published: August 2008

PurposeThe main purpose of this paper is to explore the challenges that Wal‐Mart may face as it expands into the Indian retail market. Wal‐Mart's failures in Germany and South Korea are analyzed to identify learnings that could be utilized in the Indian expansion.Design/methodology/approachDunning's eclectic theory as applied to international expansion is used to analyze Wal‐Mart's advantages and disadvantages in Germany and South Korea. The theory is then applied to India to understand the possible advantages and disadvantages for Wal‐Mart in entering the Indian retail market.FindingsThe key findings of the study are that Wal‐Mart faces many ownership as well as locational disadvantages while expanding in India. These significant challenges need to be well‐understood and suitably addressed for success in the Indian market.Originality/valueThis report makes a contribution towards understanding the challenges in entering an international market using a case study. The study helps analyze international experiences can be leveraged in future plans of international expansion.
Changing retail scene in India
Authors: Srivastava R.K. 
Published: August 2008

PurposeThe research presented here aims to build a picture of the changes in retail taking place in India. India is poised to become a retail power house. The paper looks at the changing scene in the retail sector in view of many MNCs and large industries entering into this segment.Design/methodology/approachData were drawn from industry sources which included national and international published sources from 1993‐2006.FindingsThe findings presented show that malls in 2006 are more developed in the North and West part of India. Food, groceries and apparel purchase by customers contributed to 52 percent. On average 75 percent of customers spend about 1‐3 hours in the mall. Malls with multiplexes such as cinema theatres, food courts, play places for children are becoming the centre for family outings. Small retailers have improved their service to cater to Indian consumers. Credit limits and home service are helping them to hold on to their customers. Retailing focus is changing towards satisfying the different hierarchy of needs of customers.Research limitations/implicationsAll are from Indian perspectives which perhaps limits its usefulness else where in the world.Practical implicationA very useful source of information and review of this scenario which should help other retailers across the world, especially in developing economies, to face big giants more aggressively and do better.Originality/valueThis paper fulfils an identified information/resources need and offers guidance to small retailers
HACCP for the hospitality industry: the chefs' perspective
Authors: Taylor Jeremy , Forte John 
Published: August 2008

PurposeThe purpose of this paper is to examine the applicability of HACCP within the hospitality industry from the perspective of two qualified and experienced chefs. It is the second article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utility.Design/methodology/approachA combination of academic literature and industry materials is used to examine the nature of the hospitality industry, the scale of food safety problems and previous attempts to solve them.FindingsThe paper argues that in its traditional form, and in the way that many external bodies have tried to impose it, HACCP does not work for the hospitality industry and has been anything other than a benefit. However, HACCP could be the very catalyst the industry needs to come to terms with the food safety issues of a changing world. To make the principles meaningful they must be developed for the industry by the industry itself. They cannot simply be transferred from other sectors and superimposed by external agencies.Originality/valueThis informed and detailed chefs' perspective on HACCP in the hospitality industry is the first of its kind. It will be valuable reading for industry bodies, academics, enforcers and governments working with HACCP in this industry.
HACCP for the hospitality industry: a psychological model for success
Authors: Zaida Taylor Joanne 
Published: August 2008

PurposeThe purpose of this paper is to answer the question as to why until 2004 there had been no systematic, effective implementation of HACCP in the hospitality industry anywhere in the world. It is the third article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utility.Design/methodology/approachIn‐depth narrative interviews, supported by documentary analysis, were carried out in 22 hospitality businesses in Greater Manchester.FindingsThe research techniques find 21 practical and psychological barriers to success at knowledge, attitude and behavioural levels. These are investigated in depth in order to develop a model for overcoming the problems and achieving tangible improvements in food safety and HACCP in the hospitality industry.Originality/valueThe research techniques chosen for the project documented in this paper overcome the methodological limitations of most previous research in the area. Using an in‐depth psychological perspective they have uncovered important barriers not previously considered.
A new method of HACCP for hospitality: from concept to product
Authors: Taylor Eunice , Taylor Joanne 
Published: August 2008

PurposeThe purpose of this paper is to chart the development of new method of applying HACCP for the hospitality industry developed by the UK Food Standards Agency (FSA) in conjunction with the University of Salford. It is the fourth article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utility.Design/methodology/approachThe project utilised an action research methodology that involved an iterative process of development, piloting, evaluation and review conducted over a three‐year period. In total over 300 practitioners, researchers and stakeholders were involved in the process.FindingsThis was the first attempt, anywhere in the world to empirically develop a food safety management system for food businesses within the hospitality industry and prove that it worked. It remains the only adaptation of “classical” method that has been demonstrated to have utility and also contribute to improvements in food safety management. In particular, the output demonstrates that there are valid alternatives to the “classical” Codex method and that businesses can comply with HACCP principles without ever having to “hear” or “use” the HACCP jargon.Originality/valueThe new method has been extended and published as Menu‐Safe, a system that can be used for hospitality businesses of all types and sizes. Its shortened version, Safer Food Better Business (SFBB), has been developed. These products will be of value to practitioners, enforcement officers and educators as they attempt to improve the management of food safety across the industry.
A new method of HACCP for hospitality
Authors: Taylor Joanne , Assan Nicky , Green Russell , McCann Joy , Rodríguez Jose 
Published: August 2008

PurposeThe purpose of this paper is to provide further evidence of the effectiveness of a new method of HACCP for the hospitality industry that was developed, piloted and validated by the UK Food Standards Agency (FSA) and the University of Salford. It is the sixth article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utility.Design/methodology/approachA series of industry working parties and research projects were carried out between 2004 and 2006 to investigate the utility and impact of the new method in a wide range of sectors, cuisines and locations. Over 200 stakeholders and businesses were involved in this process.FindingsThe paper finds that in 2005 the new method was extended and published as Menu‐Safe a system for hospitality businesses of all types and sizes, and developed into a shorter ready to use package called Safer Food Better Business (SFBB) by the UK FSA for very small hospitality businesses. This series of projects shows further evidence of the success of the new method, and provides important guidance on how, when and where the new systems should be implemented.Originality/valueThis paper combines in‐depth, academically sound research with widespread industry involvement. It brings together the views and findings of all groups to make important recommendations for the future of HACCP‐based systems in the hospitality industry.
Menu‐Safe: a business viewpoint from the hospitality manager at Blackpool's Pleasure Beach, UK
Authors: Clark Katherine , West Roy 
Published: August 2008

PurposeThe purpose of this paper is to present the viewpoint of the hospitality manager of a large amusement park using Menu‐Safe, the new method for HACCP for the Hospitality industry. It is the eighth article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utility.Design/methodology/approachThe manager's viewpoint was obtained during interviews with the lead author.FindingsThe manager describes significant improvements in management efficiency and effectiveness since managing food safety with Menu‐Safe.Originality/valueThe paper identifies positive feedback for the Menu‐Safe system from a practitioner and makes a recommendation that the method of food safety management is used by other businesses in the hospitality sector. It offers a unique viewpoint and practical advice for readers.