bluuebunny/crossref_metadata_2025_split huggingface dataset:
Tourism and hospitality marketing: fantasy, feeling and fun
Authors: Williams Alistair 
Published: September 2006

PurposeExperiential marketing is arguably marketing's most contemporary orientation, but as with many marketing innovations it has been largely overlooked by those involved in tourism and hospitality marketing and promotion. Whilst in many industries companies have moved away from traditional features and benefits approaches, to putting experiential marketing centre‐stage, marketing in the tourism and hospitality sectors does not appear to have explicitly engaged the theoretical issues involved. This raises the question what, if anything, does experiential marketing have to offer marketers in the disciplines of tourism and hospitality? In this paper, I will seek to introduce the experiential marketing debate and demonstrate how the questions raised by the concept are critical to an understanding of marketing theory and research within the tourism and hospitality sectors.Design/methodology/approachFollowing the authors previous publications which sought to investigate alternative paradigms for studying hospitality consumers, this research attempts to consider the practical applications of one such model.FindingsThe tourism and hospitality sectors cannot be seen to be immune to fundamental changes in the orientation of marketing. Innovative experience design will become an increasingly important component of tourism and hospitality firms core capabilities. Those who go beyond service excellence, and market experientially will lead the creation of value in the sector.Originality/valueProvides a framework as to how organisations might usefully implement an experiential marketing strategy.
Reflections on leadership
Authors: Turner Graham , Teare Richard 
Published: September 2006

PurposeTo provide experience‐based reflections on building, sustaining and leading a successful international travel business.Design/methodology/approachThe approach of the paper is based on an interview with the co‐founder and executive chairman of Flight Centre Limited.FindingsThe paper contains practical insights on how to build and sustain a business with illustrations drawn from Flight Centre Limited in relation to business focus, systems, procedures, human resources, motivating and incentivizing people, learning at work and developing an internal vehicle for work‐based learning.Originality/valueThe viewpoint contains candid and insightful reflections on how to run an international business from one of Australia's most successful entrepreneurs talking about Australia's largest travel business.
One life to live
Authors: Collis Jack , Teare Richard 
Published: September 2006

PurposeProvides experience‐based reflections on the dual challenge of learning and leading that tends to characterize inspirational and effective leadership.Design/methodology/approachThe paper is an interview and a review.FindingsContains practical insights on the tasks of managing, leading, coaching others, business writing and speaking.Originality/valueThe viewpoint contains career‐long observations on the process of managing and leading organizations from one of Australia's best‐selling business writers.
Performance gaps in the dyadic order fulfillment process
Authors: Forslund Helena 
Published: September 2006

PurposeThe purpose of this paper is to assess the existence of logistics performance gaps in the dyadic order fulfillment process.Design/methodology/approachA literature review on service quality, logistics quality and logistics performance generated a conceptual model, four hypotheses and a scale for measuring logistics performance. Dyads of customers (large manufacturing companies) and their most important suppliers were addressed in two similar surveys. A total of 136 such dyads were acquired.FindingsThe dyadic order fulfillment process contains four significant logistics performance gaps, even though important business dyads are addressed. Customers' expectations are not perceived by customers as being fulfilled, customers' expectations are over‐targeted by suppliers, but suppliers' internal performance decreases performance. Finally, suppliers overestimate their performance compared with the ratings of customers.Research limitations/implicationsBy applying a service quality model to a logistics process, new knowledge about logistics performance was obtained. A tested conceptual model and a tested scale for measuring logistics performance are theoretical contributions.Practical implicationsThe model can be used as a basis for deeper communication between customer and supplier in order to improve logistics performance in the dyadic order fulfillment process.Originality/valueA true dyadic approach is rare in logistics research. As no comprehensive studies of the “mechanisms” of the dyadic order fulfillment process were found, the results can be valuable to both customers and suppliers.
The design of logistics operations for the Olympic Games
Authors: Minis Ioannis , Paraschi Marion , Tzimourtas Apostolos 
Published: September 2006

PurposeThis paper aims to focus on the design of the organization, processes, and systems of Olympic logistics.Design/methodology/approachA systematic methodology has been developed to design the strategy and tactics of logistics operations for the Athens 2004 Olympic Games. This methodology considers Olympic‐specific characteristics, host country characteristics, as well as lessons learned from previous games. It comprises the generation, analysis and evaluation of strategic alternatives, the development of core business processes and the prediction of resource requirements. Furthermore, the proposed method provides guidelines to complement the experiential knowledge that has been used exclusively in the past to plan the logistics operations of the games and similar large‐scale events.FindingsSuccessful design principles, such as model venue planning, standardization of materials, the establishment of the Logistics Command Center (LCC), as well as establishment of an independent administration function, can be applied regardless of the specific characteristics of the host country. However, there are principles such as outsourcing, warehousing, or just‐in‐time (JIT) deliveries, that are based on certain specific characteristics (constraints/advantages) of the host country, such as a mature 3PL market, the existence and availability of large warehouses, and the completion of the venues in sufficient time prior to the beginning of the games.Practical implicationsThe proposed design process provides generic rules that may be applied to guide the set up of operations for future games. Furthermore, the paper offers some useful insights applicable to the logistics of large events.Originality/valueIt is the first time that a systematic view of Olympic logistics is dealt with, as opposed to experiential knowledge with local applicability that has been used in the past to plan similar operations.
Numerical modelling of a vapour bubble growth in uniformly superheated liquid
Authors: Yan Y.Y. , Li W.Z. 
Published: September 2006

PurposeThe paper aims at studying numerically a vapour bubble growth in uniformly superheated liquid.Design/methodology/approachTime dependent mathematical and numerical models are developed. Based on the Stefan boundary condition, the rate of heat transfer at the vapour‐liquid interface and the rate of bubble growth are calculated.FindingsIt is found that, at the initial stage of bubble growth, both the growth rate and the mean Nusselt number at bubble interface have the maximum values, then they decrease with time; the rate of bubble growth also has a significant effect on bubble deformation; the growth tends to keep the bubble at its initial shape. In addition, the growth and deformation of a vapour bubble have much influence on temperature propagation in the vicinity of the bubble‐liquid interface; the temperature wake at the rear of the bubble occurs at high Reynolds number but does not appear at low Reynolds number.Originality/valueThe paper is based on the authors' original work, focusing on the behaviour of a vapour bubble in uniformly superheated liquid–an issue of importance in the field of boiling and two phase flow.
Multiple steady state solutions for natural convection in a shallow horizontal rectangular cavity filled with non‐Newtonian power‐law fluids and heated from all sides
Authors: Lamsaadi M. , Naïmi M. , Hasnaoui M. 
Published: September 2006

PurposeThe aim of this work is to study numerically and analytically flow and heat transfer characteristics and multiplicity of steady states for natural convection in a horizontal rectangular cavity, filled with non‐Newtonian power‐law fluids and heated from all sides.Design/methodology/approachThe governing equations are discretised by using the well known second‐order central finite difference method and integrated by combining the ADI and PSOR techniques. The analytical approach is based on the parallel flow assumption.FindingsNatural and anti‐natural flows existence is proved when the Rayleigh number exceeds a critical value and the side lateral heating intensity values is chosen inside a specific range. The analytical results are found to agree well with those obtained numerically. The fluid flow and the heat transfer are found to be rather sensitive to the non‐Newtonian power‐law behaviour.Research limitations/implicationsThe obtained results are limited to non‐Newtonian power‐law fluids and cannot be extended to fluids having other behaviours.Practical implicationsThe problem is implied in some industrial thermal processes.Originality/valueExistence of multiple steady state‐solutions in the range of the side lateral heating intensity values ensuring, that is reduced by the shear‐thickening behaviour and extended by the shear‐thinning one for a given value of Rayleigh number.
The computation of flow and heat transfer through an orthogonally rotating square‐ended U‐bend, using low‐Reynolds‐number models
Authors: Nikas Konstantinos‐Stephen P. , Iacovides Hector 
Published: September 2006

PurposeTo assess how effectively two‐layer and low‐Reynolds‐number models of turbulence, at effective viscosity and second‐moment closure level, can predict the flow and thermal development through orthogonally rotating U‐bends.Design/methodology/approachHeat and fluid flow computations through a square‐ended U‐bend that rotates about an axis normal to both the main flow direction and also the axis of curvature have been carried out. Two‐layer and low‐Reynolds‐number mathematical models of turbulence are used at effective viscosity (EVM) level and also at second‐moment‐closure (DSM) level. In the two‐layer models the dissipation rate of turbulence in the new‐wall regions is obtained from the wall distance, while in the low‐Re models the transport equation for the dissipation rate is extended right up to the walls. Moreover, two length‐scale correction terms to the dissipation rate of turbulence are used with the low‐Re models, and original Yap term and a differential form that does not require the wall distance (NYap). The resulting predictions are compared with available flow measurements at a Reynolds number of 100,000 and a rotation number (ΩD/Ubl) of 0.2 and also with heat transfer measurements at a Reynolds number of 36,000, rotation number of 0.2 and Prandtl number of 5.9 (water).FindingsWhile the main flow features are well reproduced by all models, the development of the mean flow within the just after the bend in better reproduced by the low‐Re models. Turbulence levels within the rotation U‐bend are under‐predicted, but DSM models produce a more realistic distribution. Along the leading side all models over‐predict heat transfer levels just after the bend. Along the trailing side, the heat transfer predictions of the fully low‐Re DSM with the differential length‐scale correction term NYap are close to the measurements, with an average error of around 10 per cent, though at the bend exit it rises to 25 per cent. The introduction of a differential form of the length‐scale correction term to improve the heat transfer predictions of both low‐Re models.Research/limitations/implicationsThe numerical models assumed that the flow remains steady and is not affected by large‐scale, low frequency fluctuations. Unsteady RANS computations or LES must also be tested in the future.Originality/valueThis work has expanded the range of complex turbulent flow over which the effectiveness of RANS models has been tested, to internal cooling flows simultaneously affected by orthogonal rotation and strong curvature.
Do multi‐source feedback instruments support the existence of a glass ceiling for women leaders?
Authors: Weyer Birgit 
Published: September 2006

PurposeThe purpose of this study is to determine if observed ratings on a multi‐source feedback (MSF) instrument reflect the same cognitive constructs of leadership across multiple rating pairs based on rater and ratee gender.Design/methodology/approachThe independent variables of this quantitative research study are MSF rater and ratee gender. The dependent variables are leadership constructs reflected by MSF ratings. During phase I of the data analysis, five models of leadership constructs are built. During phase II of the data analysis, the five models are compared against each other to discover if the same factors determine the cognitive constructs of leadership comprising each model.FindingsFindings from this study indicate that constructs of leadership across multiple rating pairs reflect the same cognitive constructs of leadership. Measurement equivalence for the MSF instrument under investigation has been established.Practical implicationsIt is concluded that the MSF instrument is free of bias, thus not contributing to the existence of a “glass ceiling” keeping women from entering top‐level leadership positions. The potential for a “social epidemic” in the near future whereby the glass ceiling will be shattered and many women will enter into top leadership positions is confirmed.Originality/valueFindings are contrary to the conclusions drawn from the literature review of social role theory, expectation states theory, and leadership categorization theory. This study fills a gap in the empirical body of knowledge, by including a large number of female managers.
Women in formal corporate networks: an organisational citizenship perspective
Authors: Singh Val , Vinnicombe Susan , Kumra Savita 
Published: September 2006

PurposeTo investigate women's corporate networks, and the reported benefits for the women and their employers. To gain insight into the motivation for these voluntary activities, by drawing on organisational citizenship theory.Design/methodology/approachThe paper explores the issue using in‐depth interviews with chairs and organisers of 12 women's networks, and triangulated the data with an email survey resulting in 164 responses from network members in five companies.FindingsThe paper identifies how networks were set up and managed, as well as the benefits that accrue to the organisation, the leaders and the members. Key findings were the wealth of voluntarily contributed extra‐role behaviours, and totally business‐oriented view of the activities presented by network leaders. More senior women were more likely to report prosocial behaviours such as driving change and supporting others. Organisational citizenship theory provided a lens through which to draw insight into actors' motivations for supporting corporate networking.Research limitations/implicationsThis is a study of only 12 corporate networks within large UK companies, but findings should be useful for any employers or senior women thinking about starting or refreshing a corporate women's network.Practical implicationsWomen and their employers appear to benefit strongly from being involved in corporate networking. Evidence suggests that employers should support internal women's networks, given the organisational citizenship behaviours voluntarily contributed for their benefit.Originality/valueThis paper is the first to investigate how women's corporate networks are organised, and how their activities benefit not just the women but also the employer. Organisational citizenship theory provides insight into motivation for such initiatives. The findings should be of interest not just for those involved in women‐in‐management studies, but also to organisational citizenship and networking researchers.
Encounters in social cyberspace: e‐mentoring for professional women
Authors: Headlam‐Wells Jenny , Craig Jane , Gosland Julian 
Published: September 2006

PurposeThe purpose of this paper is to discuss the barriers facing women aiming to progress in their careers, or return to work following a career break, and evaluate the effects of an innovatory e‐mentoring scheme designed to overcome such obstacles and promote career development.Design/methodology/approachAn online community of practice was formed for professional women in four UK regions. A survey of the career barriers they experienced was carried out and 122 participants were matched using psychological profiling and computer processing. The e‐mentoring process and participants' development was evaluated by means of pre‐, mid‐, and post‐mentoring evaluation questionnaires.FindingsMentees showed improvements in many key employability skills. For example, their ability to identify their weaknesses and ways to develop professionally improved substantially, as did their networking skills and ability to identify their strengths. Mentors also indicated that they had experienced development, for example, greater self‐awareness, increased confidence, improved reflective skills, and development of online skills. A large proportion of participants viewed mentoring as a fundamental aid to women's development. The majority felt that electronic communication was effective in facilitating this mentoring.Practical implicationsThe e‐mentoring programme which has been developed may be transferred to a range of other target groups. Matching mentees and mentors is one of the key challenges in e‐mentoring design: an innovative system was designed which was able to provide personalised matching for each mentee.Originality/valueE‐mentoring is still relatively under‐researched, particularly from a European perspective. This paper provides evidence for the benefits of e‐mentoring in the promotion of gender equality.
Gendered ageism and “lookism”: a triple jeopardy for female academics
Authors: Granleese Jacqueline , Sayer Gemma 
Published: September 2006

PurposeThis study set out to explore employees' experience and understandings of gender and age in higher education to identify if women in higher education experienced the double jeopardy of gendered ageism. Further the role of physical attractiveness and appearance in higher education is explored.Design/methodology/approachRich data were afforded by the qualitative method of in‐depth interviewing of 48 employees in a matched by gender, age grouping and academic status design. The recorded transcripts were subject to content and interpretative phenomenological analyses.FindingsThis study supports previous findings in different workplace settings that women, both academics and non‐academics, experience the double jeopardy of being discriminated against on the grounds of their age and gender in a way that men do not experience. Emergent themes are women: question they experience age discrimination as any perceived discrimination may be gender related and not only age‐related (uncertainty); are socialised to tolerate acceptable levels (tolerance); grow to love the perpetrators (identify with the status quo). Physical attractiveness and appearance are seen as relevant to the workplace in higher education. Non‐academics see academics as being career driven by their lack of attractiveness and or poor appearance. Male academics perceive women academics as unattractive and dressing down in appearance. Young female academics play down their “looks”, i.e. attractiveness and appearance so the effect is minimal (minimisation) as they perceive these be a disadvantage in their careers. Male academics do not report such considerations. “Lookism” thus presents a further prejudice that female academics experience beyond gendered ageism.Research limitations/implicationsOne experienced interviewer was used to enhance consistency of interviewing but there may be concerns about possible interviewer effects and the generalisability of the findings within higher education.Practical implicationsHaving identified and elucidated “lookism” as a concern for female academics, its extent and sequalae in higher education may be addressed.Originality/valueThis is the first study to show female academics experience the triple jeopardy of gendered ageism and how they look i.e.“lookism”.
Development of a school‐based intervention to promote fruit and vegetable consumption
Authors: Reinaerts Evelien , de Nooijer Jascha , van de Kar Angélique , de Vries Nanne 
Published: September 2006

PurposeThe purpose of this research is to explore individual and social factors that are associated with children's F&V (fruit and vegetable) intake in order to develop a school‐based intervention to increase their F&V consumption.Design/methodology/approachGroup interviews were conducted with ten groups of Dutch children (n=104), aged 4‐12 years, and two groups of parents (n=28). Additionally, a total of ten parents participated in an interview by telephone. Opinions about the actual F&V consumption, awareness of consumption patterns, attitudes towards F&V, promotion of F&V consumption by parents and F&V intake at school were explored. Transcripts were analysed using Nvivo 2.0.FindingsSeveral factors that are likely to increase F&V consumption of the participants were identified, such as preferences, modeling of F&V consumption by teachers and parents and availability of F&V in ready‐to‐eat form at home and school. Although both children and parents favoured activities to promote F&V at school, most parents were not willing to participate in these activities.Research limitations/implicationsThe present study obtains information from a broad perspective, and not from a representative sample.Practical implicationsThis article is a useful source for health promotion planners that are developing food‐related interventions for children.Originality/valueInformation on factors that influence children's F&V consumption is usually acquired through parents. It is questionable whether parents are aware of the factors that influence their children's food choice. Therefore this study combined information gathered among parents with information gathered directly among children.
Mondial UK reduces absence and increases productivity
Authors: Thomas Jenneh 
Published: September 2006

PurposeDemonstrates how, through monitoring and management of staff sickness in 2005, Mondial UK successfully reduced sickness absence.Design/methodology/approachDraws upon the experience of Mondial's implementation of a sickness absence management programme, driven by the HR department but which brought together the business as a whole, from the executive board through to roadside technicians, to ensure its success.FindingsDescribes how staff absence levels within technical services and among shift workers in the operations centre were previously very high. The company focused on encouraging staff to take responsibility for their health and well being, empowering line managers better to address absenteeism and making changes to the profit‐related pay (PRP) scheme to target frequent short‐term absenteeism.Practical implicationsShows how a focus on staff health and well being as an integral part of a business can make a positive impact on its productivity and profitability.Originality/valueHighlights a year‐on‐year reduction in average absence figures per employee.