bluuebunny/crossref_metadata_2025_split huggingface dataset:
“Learning to work” in small businesses
Authors: Ruggeri‐Stevens Geoff , Goodwin Susan 
Published: November 2007

PurposeThe paper alerts small business employers to new dictates of the Disability Discrimination Act (2005) as it applies to learning disabilities. Then the “Learning to Work” project featured in the paper offers small business employers a set of approaches and methods for the identification of a learning‐disabled young adult candidate's training needs.Design/methodology/approachInterviews were carried out with 12 of the 52 companies in which the Breakaway‐supported employment service, operating from the Southdown Housing Association, has so far secured employment for people with learning disabilities.FindingsComments from employers in the survey represented predominantly very favourable experiences with the learning‐disabled individuals, mixed with some reservations about their need for additional training time, and their relative inflexibility in response to change of work routines.Research limitations/implicationsThe investigation was confined to SMEs in Sussex. As they stand, the methods could be used in different business sectors, but further research is planned on elicitation of candidates' personal constructs, resource modelling, and continuous training cycles.Originality/valueRecognised supported employment models were used but significantly adapted. Some methods used in the paper were new.
The emerging importance of feminist research paradigms in built environment research
Authors: Wilkinson Sara J. , Morton Pat 
Published: November 2007

PurposeThis paper seeks to establish and demonstrate the relevance of feminist research methods within built environment research. While no one definition of feminist research exists, many feminist researchers identify characteristics which distinguish it from traditional social science research; it is research that studies women, or that focuses on gender.Design/methodology/approachThere is a growing body of research into women and the built environment adopting feminist paradigms. This paper explains the dynamic, evolving philosophical basis of feminist research methods drawing comparisons to traditional positivist methodologies and demonstrates that feminist research has characteristics that can be imported into other research paradigms.FindingsThe paper shows that there is much to be learned from an understanding of feminist research for all researchers in the built environment and that by adopting different approaches to research, researchers may find new and original ways of examining complex issues.Research limitations/implicationsThe implications are that all researchers in the built environment should consider the benefits of adopting a feminist approach in their research especially where the researcher is seeking to gain a deeper understanding of peoples' experiences.Originality/valueThis paper seeks to raise awareness of the benefits of adopting feminist research methods in a discipline dominated by traditional approaches to research.
Mistaking a marketing perspective for ethical analysis: when consumers can't know that they should want
Authors: Rotfeld Herbert Jack 
Published: November 2007

PurposeThe purpose of this paper is to point out the distinction between needs which marketing aims to satisfy, and the consumers' true needs for their own health and safety. While marketing professionals might cite consumer satisfaction as serving consumers, they are mistaking marketing for morality.Design/methodology/approachGives reference to some articles of recent research literature on consumers in the marketplace, with emphasis on the consumers' not‐uncommon inability to know what they should need or want.FindingsWhat satisfies or interests segments of consumers is not the same as understanding the consumers' interests.Originality/valuePoints out an important distinction that marketing professionals wish to ignore. What is in consumers' best interests, the proper or ethical decision, might not be what most consumers perceive as their needs. Sometimes, even if something is in the consumers' best interests, there does not exist a segment that knows it should be needed.
The elderly's internet usage: an updated look
Authors: Reisenwitz Tim , Iyer Rajesh , Kuhlmeier David B. , Eastman Jacqueline K. 
Published: November 2007

PurposeThe purpose of this paper is to extend earlier research on mature consumers and their internet use by examining how mature consumers' use of the internet is impacted by their nostalgia proneness, innovativeness, and risk aversion.Design/methodology/approachData were collected using a convenience sample (n=374) of respondents who were 65 years of age or older. Several scales were used to measure the constructs of interest to the research, all of which have been used in earlier research.FindingsResults revealed that those seniors with higher levels of nostalgia proneness used and accessed the internet less, purchased less online, had less online experience and felt less comfortable using the internet. There is also support for the impact of innovativeness on mature consumers' internet use, frequency, online purchases, experience, comfort level with the internet, and satisfaction with the internet. In terms of risk aversion, seniors with more online experience report a lower level of risk aversion to the internet than other mature consumers.Research limitations/implicationsFuture research needs to determine if these results can be replicated with a national random sample. Additionally, research is needed to determine what factors increase seniors' experience with the internet.Originality/valueThis study demonstrates that seniors are becoming an increasingly more viable segment for internet marketers.
Innovation resistance among mature consumers
Authors: Laukkanen Tommi , Sinkkonen Suvi , Kivijärvi Marke , Laukkanen Pekka 
Published: November 2007

PurposeThe purpose of this paper is to investigate innovation resistance among mature consumers in the mobile banking context. The reasons inhibiting mature consumers' mobile banking adoption were compared to those of younger consumers.Design/methodology/approachFollowing Ram and Sheth, resistance was measured with five barriers namely Usage, Value, Risk, Tradition and Image barriers. An extensive internet survey was implemented and 1,525 usable responses were collected, of which 370 respondents (24.3 percent) represented the mature consumer segment (age over 55) and 1,155 respondents (75.7 percent) represented the younger consumers.FindingsThe empirical findings indicate that the value barrier is the most intense barrier to mobile banking adoption among both mature and younger consumers. However, aging appears to be related especially to the risk and image barriers; the most significant differences between mature and younger consumers' perceptions of mobile banking were related to input and output mechanisms of information, the battery life of a mobile phone, a fear that the list of PIN codes would be lost and end up in the wrong hands and the usefulness of new technology in general.Practical implicationsThe study has practical implications to marketers in different fields in that strategies to overcome resistance to innovations like mobile banking are discussed.Originality/valueInnovation resistance can be seen as a less developed concept in adoption research. While the majority of studies have focused on the success of innovations and reasons to adopt, this study empirically investigates the reasons preventing innovation adoption.
Conflict management styles as indicators of behavioral pattern in business negotiation
Authors: Ma Zhenzhong 
Published: November 2007

PurposeThe purpose of this study is to examine whether conflict management styles are able to predict actual behaviors in business negotiation in two different countries.Design/methodology/approachSubjects were recruited from both Canada and China to participate in a laboratory study. Three simulated business negotiations were used for participants to negotiate deals in both countries in order to compare the validity of conflict management styles in predicting negotiation behaviors.FindingsThis study shows that conflict management styles are valid predictors of actual negotiation behaviors in Canada, but not in China. The results also show that Chinese people use a more avoiding approach and demonstrate a higher level of integrativeness during business negotiation simulations, while Canadians use a more compromising approach and show a higher level of distributiveness.Practical implicationsPractical implications of the findings are discussed in terms of the usefulness of self‐reported conflict management styles for negotiation researchers and practitioners in training seminars and in terms of the effectiveness of first offer as one negotiation strategy to achieve better negotiation outcomes.Originality/valueThis study is particularly pertinent, given that the relationship between conflict management styles and actual behaviors in negotiation receives little attention and that even less attention is given to this relationship in a cross‐cultural context.
Evidence on UK directors' compliance with disclosure timing regulations
Authors: Balmforth Brian , Burton Bruce M. , Cross Stuart R. , Power David M. 
Published: November 2007

PurposeThis study aims to examine the extent to which UK directors failed to report their share trading in the timeframe required by extant regulations in the run‐up to the changes in insider trading law contained in the Financial Services and Markets Act.Design/methodology/approachThe study investigates the extent of non‐compliance amongst the 7,461 trades reported to the London Stock Exchange by the directors of UK firms in the year 2000.FindingsThe results indicate that 1,055 (or 14 per cent) of directors' trades were reported late (or with the transaction date absent), with these being concentrated amongst “buy” transactions in both absolute and pro‐rata terms.Practical implicationsThe evidence suggests that non‐compliance in the reporting of directors' transactions was common at the time when UK authorities chose to toughen the legal framework governing the conduct of trading based on private price‐sensitive information. Once sufficient time has elapsed, further studies should be able to provide evidence about the iterative impact of the new legal framework by comparing results with the findings of this study.Originality/valueThis is the first study to report a detailed examination of the extent of non‐compliance in the timing of directors' trades in their own equity.
Watching the watch‐dog
Authors: Burger Richard , Dodsworth William 
Published: November 2007

PurposeThis paper seeks to consider the first ever report by the National Audit Office (NAO) on the economy, efficiency and effectiveness of the Financial Services Authority (FSA).Design/methodology/approachThis paper reviews the NAO's report and the FSA's response.FindingsThe paper finds that the majority of the NAO's findings and recommendations have been accepted and incorporated into the FSA's planning.Originality/valueThis paper will be of interest to regulated firms and regulatory and public law lawyers.
Perceptions and perspectives: corporate social responsibility and the media
Authors: Tench Ralph , Bowd Ryan , Jones Brian 
Published: November 2007

PurposeThe purpose of this research is to develop understanding of Corporate Social Responsibility (CSR) and the Media. It reports on differing media interpretations, perceptions and perspectives of CSR and how they are prone to shift and change in part depending on the perceived definition and issue(s) discussed.Design/methodology/approachThe article reports on primary research findings that constitute a baseline study from which intra‐ and inter‐national comparative analysis of CSR and the media might in future studies be progressed. Qualitative and quantitative data are used to gain insight to competing definitions and definitional components of CSR.FindingsThe media view organisations' engagement with CSR through one or more of five possible orientations: Conformist, Cynic, Realist, Optimist and Strategic Idealist. These theoretical constructs are explained and their utility and usefulness as tools of practical analysis explored through application. Despite being open to positive news coverage media reports of CSR issues are largely negative in tone and the tension inherent to the Corporate Social Irresponsibility (CSI) and CSR dualism is alluded to.Originality/valueExploring how the media interprets and understands CSR the article will be of interest and relevance to public relations and communication practitioners, policy makers and the academic community. Existing theoretical models, concepts and frameworks have the potential to be further developed and informed by these practice‐based primary research findings. “Real‐world” application has the potential to shape, guide and inform theoretical constructs. The article is set in the context of increasing media interest in CSR and the primary data whilst informing theoretical frameworks also furthers understanding of the concept from academic, business practitioner and stakeholders' perspectives.
Reputation and ethical behaviour in a crisis: predicting survival
Authors: Watson Tom 
Published: November 2007

PurposeThe purpose of this paper is to explore the interrelation of reputation with corporate performance in a crisis and consider the factors that make up the balance between strong recovery, bare survival and failure. The emphasis is on corporate communication and corporate governance.Design/methodology/approachThe current debate on reputation and the validity of the term reputation management is reviewed and cases studies from Australia and the UK are examined.FindingsThe paper finds that, in the case studies, poor management, unethical practices, a lack of engagement with customers and other stakeholders, indifferent or aggressive performances by CEOs and lack of preparedness for crisis communication severely or terminally affected the organisations. It identifies a new reputational factor of predictability and considers why some organisations survive a crisis that has strong negative ethical dimensions while others fail.Originality/valueThis paper scrutinises existing concepts of reputation and reputation management and finds that they are not able to predict recovery, survival or failure of organisations. A new definition of reputation is put forward and the factor of predictability is emphasised in proposals for new applied theory.
Mobile customer relationship management: an exploratory analysis of Italian applications
Authors: Valsecchi Marta , Renga Filippo Maria , Rangone Andrea 
Published: November 2007

PurposeThe paper's aims are to estimate the size of the Italian market for mobile customer relationship management (mCRM) services and to try to evaluate some benefits that can be obtained through the use of mCRM applications by companies.Design/methodology/approachThe research involved a census of mCRM applications in order to construct a typology of mCRM applications being used and the analysis of some case studies to assess the impact of such applications on the perspective adopted by the company. This second phase involved interviews with managers of the companies.FindingsIn 2005, 1,077 mCRM services were used by 405 companies in Italy. The main benefits found were the improvement of customer satisfaction, an increase in the efficiency of internal processes and an increase in revenue.Research limitations/implicationsThe present research considers only Italian services based on data and not on voice. Future research will be required to investigate end‐user needs and wants (which are not treated in this paper) and to make a comparison between the Italian market and other markets.Practical implicationsThis research is the first step towards the generation of a systematic study of mCRM applications and their future development. The hope is that other companies could benefit from the use of these kinds of technologies.Originality/valueThe present research focuses upon companies that give a strategic role to their relationship with customers. The results provide a systematic typology of current services for those companies that do not know about opportunities offered by the mobile channel.
Internet vs mobile banking: comparing customer value perceptions
Authors: Laukkanen Tommi 
Published: November 2007

PurposeThe aim of the paper is to explore and compare customer value perceptions in internet and mobile banking. The purpose especially is to compare customer perceived value and value creation between internet and mobile bill paying service.Design/methodology/approachA qualitative in‐depth interviewing design was applied in order to ascertain the factors that create value perceptions in fund transfer service via personal computer and mobile phone. Means‐end approach and laddering interviewing technique was used in order to reveal how different value creating factors are hierarchically structured and related to each other.FindingsThe results indicate that customer value perceptions in banking actions differ between internet and mobile channels. The findings suggest that efficiency, convenience and safety are salient in determining the differences in customer value perceptions between internet and mobile banking.Research limitations/implicationsThe findings of the qualitative study, being more depth than wide in nature, deserve to be quantitatively measured in future studies in order to provide more generalisable results.Practical implicationsThe paper provides enhanced information for business managers about both positive and negative customer value perceptions in internet and mobile banking. By understanding how and what kind of value different service channels provide for customers service providers are better enabled to create actions to enhance internet and mobile banking adoption.Originality/valueThe contribution of the paper lies in achieving a more profound understanding on consumer value perceptions to internet and mobile banking. It expands the literature on electronic and mobile commerce and on electronic banking especially.
Contextual perceived value?
Authors: Lee ThaeMin , Jun JongKun 
Published: November 2007

PurposeThe purpose of this paper is to propose and validate the mobile commerce (MC) consumers' repurchase intention (RPI) model including technology acceptance model (TAM), customer satisfaction (CS), and contextual perceived value (CPV) of marketing offer as a new MC‐specific construct.Design/methodology/approachA survey instrument was used to gather data to test the relationships shown in the research model. χ2 difference test was conducted in order to examine the contribution of CPV of marketing offer in explaining MC consumers' RPI. The hypothesized relationships were tested using the structural equation modeling.FindingsThe results of this study reveal that integrating CPV with CS and TAM in a single model can better explain and predict MC consumers' RPI. CPV has a significant effect on RPI, CS and perceived usefulness.Research limitations/implicationsCPV activated by contextual marketing is the key factor for customer relationship management in MC context.Originality/valueThe primary contribution of this study is to integrate CPV of marketing offer with TAM and CS into a coherent and parsimonious model that jointly predicts RPI.
Mobilizing customer relationship management
Authors: Schierholz Ragnar , Kolbe Lutz M. , Brenner Walter 
Published: November 2007

PurposeThe bursting of the e‐bubble affected expectations with regard to mobile initiatives and willingness to invest in them very negatively. Business managers request detailed and thorough analyses prior to engaging in mobile initiatives. The paper aims to present a method, with which mobile business can be introduced to the customer relationship management (CRM) field.Design/methodology/approachThe paper follows the design science paradigm as outlined by March and Smith, and Hevneret al.FindingsThe findings provide a framework for the definition of a mobile CRM strategy derived from the corporate strategy, suggest a method for the identification and exploitation of the mobilization potential in CRM processes in line with the strategy, and provide guidance for the design of mobile information systems to support these processes.Research limitations/implicationsThe proposed method extends the body of available methods with a method for the introduction of mobile ISs into marketing, sales and service organizations. As design research, it does not strive for statistical generalization. The level of detail given in the elements of the method is to be increased in further research.Practical implicationsThe method helps to reduce risk and uncertainty of mobile CRM initiatives, since it provides a structured and consistent procedure for the definition of goals, the identification of potentials for the fulfillment of these goals as well as recommendations for the systematic exploitation of these potentials.Originality/valueWith the application of this structured method, an organization should be able to avoid the pitfalls of technology‐driven information technology initiatives which various companies have experienced, particularly with mobile technologies.
Impact of increased character sampling on the phylogeny of Cetartiodactyla (Mammalia): combined analysis including fossils
Authors: O'Leary Maureen A. , Gatesy John 
Published: November 2007

AbstractThe phylogenetic position of Cetacea (whales, dolphins and porpoises) is an important exemplar problem for combined data parsimony analyses because the clade is ancient and includes many well‐known and relatively complete fossil species. We combined data for 71 terminal taxa (43 extinct/28 extant) to test where Cetacea fits within Cetartiodactyla, and where various fossil hoofed mammals (e.g., †entelodonts, “†anthracotheriids” and †mesonychians) are positioned. We scored 635 phenotypic characters (osteology, dentition, soft tissue, behavior), approximately three times the number of characters in the last major analysis of this clade, and combined these with > 40 000 molecular characters, including new data from 10 genes. The analysis supported a topology consistent with the majority of recently published molecular studies. Cetacea was the extant sister taxon of Hippopotamidae, followed successively by Ruminantia, Suina and Camelidae. Several extinct taxa were phylogenetically unstable, upsetting resolution of the strict consensus and limiting branch support, but the positions of several key fossils were consistently resolved. The wholly extinct †Mesonychia was more closely related to Cetacea than was any “artiodactylan.”“†Anthracotheriids” were paraphyletic, and, with the exception of one species, were more closely related to Hippopotamidae than to any other living taxon. The total evidence analysis overturned a highly nested position for Moschus supported by molecular data alone. The character partition that could be scored for the fossil taxa (osteological and dental characters) included more informative characters than most molecular partitions in our analysis, and had the fewest missing data. The osteological–dental data alone, however, did not support inclusion of cetaceans within crown “Artiodactyla.” Recently discovered ankle bones from fossil whales reinforced the monophyly of Cetartiodactyla but provided no particular evidence of derived similarities between hippopotamids and fossil cetaceans that were not shared with other “artiodactylans”.© The Willi Hennig Society 2007.