bluuebunny/crossref_metadata_2025_split huggingface dataset:
Developing leadership skills: online versus face‐to‐face
Authors: Silbergh David , Lennon Kate 
Published: September 2006

PurposeThis paper seeks to present final results from an exploratory research project that aimed to compare and contrast the effectiveness of different delivery modes (especially online as opposed to face‐to‐face) when developing leadership skills in established managers.Design/methodology/approachThis study sought to identify whether perceptions of the effectiveness of different delivery modes are statistically related to a variety of independent variables. Data were gathered from three iterations of a quantitative research instrument that was distributed to established managers enrolled on MBA programmes at Glasgow Caledonian University in the UK.FindingsThe main findings are that two inter‐related factors appear to determine perceptions of the effectiveness of mediated online learning environments in developing leadership skills, namely whether students are registered on a face‐to‐face or an online mode and their self‐reported general perceptions of online learning. From the research findings, few other variables appeared to have a statistically significant effect on perceptions.Research limitations/implicationsThe research is limited by having been conducted in one institution only and addresses self‐reported perceptions only (i.e. the authors have made no attempt to objectively measure actual changes in managers' skills).Originality/valueThe area of interest is fraught both by the contested nature of the conceptual landscape and by the lack of robust previously published empirical data. The findings of the research contradict several previously published sources that had suggested that many variables would have a statistically significant effect on perceptions.
A learning framework for the small business environment
Authors: Kelliher Felicity , Bernadette Henderson Joan 
Published: September 2006

PurposeThe aim of this article is to offer insight into the factors affecting individual and organisational learning in a small business; specifically the identification of the learning relationships that are unique to the small business environment.Design/methodology/approachThe authors apply Crossanet al.'s (1997, 1999)Organisational Learning Framework. The proposed framework is supported by empirical evidence generated through a longitudinal case study carried out in a small business in the Republic of Ireland over a two‐year period. A learning catalyst, in this case the implementation of a new information system (IS), offered an initial point from which to gauge subsequent learning within the studied case.FindingsThis framework acknowledges the learning impact of a small workforce, an owner‐centred culture and a simple organisational structure, as well as the time and resource constraints specific to small businesses which affect the learning dynamic. The framework also takes account of the learning challenges brought about by external influences unique to a small business environment, such as enforced organisational change created by powerful business partners' commercial requirements.Research limitations/implicationsAs this framework was developed based on a single case, similar research may be conducted on additional case studies to determine the learning dynamic in alternative settings and business environments.Originality/valueThis research presents some valuable insights into the ways in which organisational learning can be facilitated and impeded in the largely ignored small business environment.
Training and learning strategies of family businesses: an Irish case
Authors: Birdthistle Naomi 
Published: September 2006

PurposeThe purpose of this paper is to examine the training and learning strategies adopted by family businesses in Ireland.Design/methodology/approachIn order to implement the study a database of family businesses was compiled. A number of sources were used to compile the database. Primary data from a stratified random sample of independent unquoted businesses were collected. Data were collected from 121 family businesses using a postal questionnaire.FindingsThe key findings of this study are that family SMEs appear to prefer an informal learning strategy than a formal strategy and family SMEs are hindered by the lack of financial resources so as to enable learning and training to occur within the business.Research limitations/implicationsThis study used a single‐respondent, self‐administered questionnaire. Future research should incorporate analysing other members of the family business – family and non‐family members – so as to get a “wider” understanding of learning and training in family businesses in Ireland.Originality/valueThis paper presents original findings in a highly relevant, but under‐researched field – family businesses in Ireland, the issue of learning and training of family businesses.
Evidence‐based librarianship:a personal perspective from the medical/nursing realm
Authors: Bayley Liz , McKibbon Ann 
Published: September 2006

PurposeSeeks to spread the concept of evidence‐based practice beyond the health sector.Design/methodology/approachThe authors have worked with physicians and nurses and offer their observations from being part of the development of the skills and tools of evidence‐based practice.FindingsLibrarians need to increase their reliance on sound evidence to support their programs and services. They also need to become more active in producing and publishing evidence for their peers and others outside the profession. The authors feel that librarians have the abilities to do this, especially if supported by their organizations and institutions with respect to education and resources.Originality/valueThe paper should be of use in the development of evidence‐based librarianship.
Research in librarianship: issues to consider
Authors: Koufogiannakis Denise , Crumley Ellen 
Published: September 2006

PurposeAttempting to incorporate research into decision making raises several questions about the research that currently exists in librarianship, areas that are most in need of research, obstacles to conducting research, and possible solutions for nurturing a professional environment in which conducting and using research becomes an accepted and expected part of our practice. This article attempts to answer some of those questions.Design/methodology/approachA general overview of the research base in librarianship is given. Compilation of content analyses and systematic reviews present an argument relating to the need of further research in librarianship. Further examination of potential research questions is conducted, and potential obstacles and solutions to research barriers are presented.FindingsThere is still a need to establish a solid evidence base within our profession. With support from all sectors of librarianship, progress can be made.Originality/valueThis paper points out gaps in our research knowledge, and areas that need to be explored via research in library and information studies. It is hoped that this paper will encourage librarians to think about how they can incorporate research into their daily practice.
Evidence‐based librarianship: the EBL process
Authors: Eldredge Jonathan 
Published: September 2006

PurposeThe paper seeks to describe the EBL process in sufficient detail that the readers can apply it to their own professional practice.Design/methodology/approachThe paper takes the form of a narrative literature review.FindingsThe EBL process can be summarized through its five steps: formulate a clearly defined, relevant, and answerable question; search for an answer in both the published and unpublished literature, plus any other authoritative resources, for the best available evidence; critically appraise the evidence; assess the relative value of expected benefits and costs of any decided upon action plan; and evaluate the effectiveness of the action plan.Originality/valueReferences for readers to pursue more in‐depth research into any particular step or a specific aspect of the EBL process are provided. The EBL process assists librarians in applying the best available evidence to answering the more important questions facing their practice, their institutions, and the profession. This evidence can become the basis for making sound decisions.
Approaching librarianship from the data: using bibliomining for evidence‐based librarianship
Authors: Nicholson Scott 
Published: September 2006

PurposeThe purpose of this work is to present an alternative way of considering evidence‐based librarianship (EBL) through an examination of the data that makes up studies used for EBL.Design/methodology/approachThis piece starts with the standard evidence‐based librarianship definition and deconstructs it down to the level of the individual user, and that data is considered in a different context.FindingsThe bibliomining process, or the combination of data warehousing, data mining, and bibliometrics, is used as a framework to build a different path to EBL. Bibliomining‐based evidence‐based librarianship is not appropriate for all topics; however, when the artifacts of library use can be gathered and explored, this method can provide a different path to reach the goals of EBL.Originality/valueAs the quantity of studies needed for traditional EBL are not currently available, this alternate method provides a way to achieve the goals of EBL through data already in the library systems.
CDSware (CERN Document Server Software)
Authors: Sitas Anestis 
Published: September 2006

PurposeThe purpose of this article is to describe CDSware (CERN Document Server Software), a software developed at CERN.Design/methodology/approachCDSware supports the creation of electronic preprint servers, Online Public Access Catalogs (OPACs) and document systems on the web. It complies with the OAI‐PMH (Open Archive Initiative – Protocol for Metadata Harvesting) and uses MARC 21 as its underlying bibliographic standard. It is open source software, licensed under the terms of the GNU General Public License.FindingsCDSware has been created for the handling of large repositories including various types of materials, like descriptions of museum objects, collections of confidential or public documents, etc.Practical implicationsAll technical details of the software are described to enable comparison with all other open source software for managing and bibliographic organization of digitized context.Originality/valueThe paper presents a detailed description of highly (technically and bibliographically) developed software in order to help libraries in deciding which open source software is more suitable for their digitization project.
Writing Publishable Papers by Library and Information Science (LIS) Professionals in Nigeria
Authors: Oduwole A.A. , Adediji O.O. 
Published: September 2006

PurposeThis paper aims to present the summary of the training workshop on “How to write publishable papers by Library and Information Science (LIS) professionals” organized by the Nigerian Library Association (NLA), Ogun State Chapter on 25 May 2006 at Simeon Adebo Library, Kuto, Abeokuta, Nigeria.Design/methodology/approchThis paper begins by looking into why LIS professionals have to publish in professional journals and then examines factors responsible for manuscript rejection by editors of such journals. Other areas covered include the role of mentoring librarians to publish.FindingsThe main objective of the workshop is to train as well as provide useable guidelines to assist LIS authors in writing publishable manuscripts which they will submit for consideration and publication in professional journals. One of the most significant current discussions in the field of library and information science (LIS) profession is the perception of poor quality in manuscripts submitted for publication by librarians.Practical implicationsHints for structuring a more nurturing environment for improving writing and perfecting manuscript preparation in the field of Library and Information Science.Originality/valueThe paper makes recommendations on improving the overall quality of manuscripts written by LIS professionals.
Unlocking Scholarly Access: ETDs, Institutional Repositories and Creators: Highlights of ETD 2006, the 9th International Symposium on Electronic Theses and Dissertations
Authors: Reeves Sharon , Hagen John , Jewell Christine 
Published: September 2006

PurposeTo report on the 9th International Symposium on Electronic Theses and Dissertations (ETD) held at the Universite Laval in Quebec City.Design/methodology/approachA review of the main activities of the symposium.FindingsBuilding on the successes of previous ETD symposia, the content presented at this one demonstrated how the ETD has matured and captured the attention of the higher education communities worldwide. With more organizational interest in the growing Institutional Repository movement, the links between ETDs and institutional repositories is not only natural but well positioned as open access and archival preservation techniques become common in electronic and scholarly publishing.Originality/valueA piece that of value to all involved with information management.
Evolving Web, Evolving Librarian
Authors: Benson Amy , Favini Robert 
Published: September 2006

PurposeTo review and discuss significant developments in the evolving Web environment and how these developments impact librarians and library services.Design/methodology/approachThe article discusses how four major information industry trends, personalization, self service, mobility, and technology have helped to create a Web environment that is transforming how users are interacting with information and how libraries must adapt.FindingsThe article puts these four trends in the context of library systems and services, illustrating how the role of the librarian has evolved.Originality/valueThe examination of the evolving web as it relates to librarians and library services can provide a unique perspective for librarians who are thinking about, or are in the process of evaluating the effectiveness of services to users.
The process of ending inter‐organizational cooperation
Authors: Tidström Annika , Åhman Sara 
Published: September 2006

PurposeThe purpose of this study is to increase the understanding of the process of ending inter‐organizational cooperation by identifying the underlying reasons and stages of the ending.Design/methodology/approachThe empirical context of this study is a joint company amongst a group of competitors. The findings of this paper are based on a longitudinal case study within the construction industry in the region of Ostrobothnia in Finland. Interviews with managing directors were carried out in 1998, 2000 and 2004.FindingsThe reasons for ending a co‐operational relationship can be found on three levels: external, relational, and organizational. When taking into consideration the underlying reasons as well as time, the process consists of the following stages: pre‐start, harmony, consideration, disengagement, communication and post‐ending.Research limitations/implicationsThere are rare opportunities for generalizations, resulting in a risk of a fairly case specific study. Further research on this subject should focus on whether and under which circumstances do similar reasons and stages of the process exist.Practical implicationsThe process of ending inter‐organizational cooperation may start at the very beginning of the cooperation. Although a stage of harmony exists the ending process may already have begun. There is a need to invest more resources in order to preserve cooperation.Originality/valueThe empirical context of cooperation between competitors is both unique and important within the research of business relationship ending. A longitudinal perspective was used and the stages of the ending process are based on identified reasons for the ending. Thereby a holistic view of the ending of business relationships is presented.
Sales presentation skills and salesperson job performance
Authors: Johlke Mark C. 
Published: September 2006

PurposeThe purpose of this article is to examine the relations between important sales presentation skills and salesperson job performance.Design/methodology/approachData on each construct in the model was gathered and the relations analyzed using LISREL software.FindingsSalesperson experience, and to a lesser degree training, underlie sales presentation skills. Salesperson skill at using adaptive selling techniques and closing are related with increased performance.Research limitations/implicationsAdditional sales skills need to be considered and salespeople other than those in the B‐B environment should be studied.Practical implicationsSales managers are urged to ensure their B‐B salespeople develop their skills in adaptive communication and closing as one means to improve sales performance.Originality/valueThe findings highlight the importance of salesperson experience and training in developing the skills that contribute to sales performance.
Marketing and sales: optimization of a neglected relationship
Authors: Matthyssens Paul , Johnston Wesley J. 
Published: September 2006

PurposeThe purpose of this paper is to establish the importance of good coordination between marketing and sales. It aims to examine the research conducted to date, the area of marketing and sales integration and provide guidance to help integrate these functional areas better in industrial marketing firms. The paper seeks to develop a research agenda to continue this research.Design/methodology/approachA total of 21 interviews were collected through the use of qualitative research techniques and intensive interviews. The interactions between marketing and sales were modeled for during the marketing management process and the sales management process.Research limitations/implicationsMore extensive sample surveys need to be conducted. Exploratory findings should be tested and possible situational differences identified.Practical implicationsSeveral required actions were identified for management. These fall into three categories: organizational design; communication; and human resources management. The primary suggestions are to make sure: product management functions effectively as a coordination mechanism; there is central coordination; the organizational structure is customer‐centric; communication is timely and of high quality; and everyone in sales and marketing has an appreciation of the other role.Originality/valueThe research provides one of the earliest efforts to examine this important area from an empirical perspective and provide guidance to marketing and sales managers.
Cultural frames that drive sales and marketing apart: an exploratory study
Authors: Beverland Michael , Steel Marion , Dapiran G. Peter 
Published: September 2006

PurposeDespite the necessity of close integration between marketing and sales, managers report less than satisfactory results in this area. This paper aims to examine what keeps the two functions apart. It proposes going beyond surface level behavior to examine the different sub‐cultural mental frames that characterize the two functions.Design/methodology/approachA total of 44 salespeople and marketers across four different organizations in different industries were interviewed.FindingsThe research finds that conflicts between marketing and sales are driven by differences in beliefs about the valid scope and focus of activity, time focus, valid sources of knowledge, differences in perceived status, and the relationship to the business environment.Practical implicationsManagers need to focus on removing implied status barriers between sales and marketing, provide sales with a strategic voice, and attend to structural issues that drive the two functions apart.Originality/valueResearch on the sales‐marketing interface remains scarce. The paper examines this from a cultural point of view and identifies a number of basic cultural frames that explain behavioral differences between the two functions. Critically, it also identifies significant points of difference on which to build greater understanding between the two functions.
Gender bias in customer evaluations of service quality: an empirical investigation
Authors: Snipes Robin L. , Thomson Neal F. , Oswald Sharon L. 
Published: September 2006

PurposeThe presence of gender biases in performance evaluations has been previously demonstrated in a number of studies. This study aims to extend current research by examining gender differences in customer ratings of service performance. A secondary research objective of this study is to investigate gender differences in perceptions of service fairness.Design/methodology/approachUsing the SERVQUAL scale to measure service quality perceptions, responses from a sample of 8,667 customers are examined in a hierarchical regression analysis to determine if gender biases are present.FindingsThe results of this study show that biases exist in service quality evaluations. Specifically, the data show that male service providers will receive higher service quality ratings than female service providers. However, the gender bias seems to diminish when service fairness is considered. It appears that customer perceptions of fair treatment are far more powerful and important determinants of overall satisfaction than the gender of the service provider. Customers expect justice in regards to fair service delivery. Interestingly, a significant difference appears to exist between males and females in their perceptions of service fairness. Males tend to rate the fairness of service encounters higher than females.Research limitations/implicationsThis research looked at only one service industry, that of higher education. As with any other study utilizing one industry, this study should be replicated to provide validation across all industries.Originality/valueThe paper offers new insights into gender bias in customer evaluations of service quality.
The relationship of the visual element of an advertisement to service quality expectations and source credibility
Authors: Clow Kenneth E. , James Karen E. , Kranenburg Kristine E. , Berry Christine T. 
Published: September 2006

PurposeThe purpose of this paper is to investigate the relationship of the visual element in a print advertisement to service quality expectations and to the source credibility score when a model or spokesperson is used in a service ad.Design/methodology/approachData were collected from 230 college students at three different Midwestern universities using an experimental design. Three different ads were designed promoting a fictitious brand of automobile insurance, Top Tier. While the copy remained the same, the visual was changed to reflect three different types of visual strategies.FindingsThe results of the study indicate that both source credibility and service quality evaluations have a definite impact on attitude towards the ad and purchase intentions of a service and the type of visual element used is important in the ad evaluation process.Research limitations/implicationsFuture research needs to examine the relationship between source credibility and attitude towards the ad to determine which is the antecedent. Because of the student sample, use of only one creative message strategy, and one service industry, future research needs to replicate this study for additional creative message strategies and other service industries.Practical implicationsThe findings of this research are important for creatives in designing service ads. If a model or spokesperson is used in the print ad, then source credibility is an important factor. Further, it is important to embed service quality cues in the ad to increase viewers' expectations of the service, thus enhancing purchase intentions.Originality/valueThis paper provides valuable information to creatives and researchers in the role of the visual element in evaluation of service quality expectations and source credibility. The paper provides an initial foundation for future research and future exploration.