bluuebunny/crossref_metadata_2025_split huggingface dataset:
Transferring Rhineland capitalism to the Polish‐German border
Authors: Bátiz‐Lazo Bernardo , Müller Kristine , Locke Robert R. 
Published: February 2008

PurposeThe purpose of this paper is to look at the past development and potential of the Rhenish capitalist governance “model”. The origins and nature of the model are to be discussed. The aim is to focus on its specific role within the transformation processes of Central‐Eastern European economies. East‐Central Europe is where, it is contended, Rhineland capitalism's future will be decided.Design/methodology/approachUsing a survey questionnaire, customers' perceptions of bank governance and practice in the Polish‐German city of Zgorzelec‐Görlitz are explored. The experience of Dresdner Bank is stressed and the fact that the local people not long before lived under a Socialist regime. A control group in London is used to ascertain the presence of German management traditions as opposed to Anglo‐American approaches to management in the context of retail bank markets. In total there were 210 participants in the survey (all equally divided between the three cities).FindingsGerman and Polish respondents mostly rejected co‐determination and favored top‐down management. Germans seem to make trust and loyalty a major factor in their retail banking decisions while Polish seemed more open to American style marketing. The findings support the hypothesis about the long‐term viability of Rhinish capitalism.Originality/valueThe paper ascertains that the presence of German management traditions as opposed to Anglo‐American approaches to management in the context of retail bank markets in a border region is dominant.
How financial advisors affect behavioral loyalty
Authors: Martenson Rita 
Published: February 2008

PurposeThe purpose of this research is to contribute to the understanding of how customer contact persons influence attitudinal and behavioral loyalty in three different customer groups, who differ in terms of their motivation and ability to understand stock market information. The mutual fund product is one of last century's big success stories. Consumers invest a lot of money in complex financial products that they do not understand. Therefore, they need professional advice to make decisions.Design/methodology/approachThe study is based on a nationally representative random sample of mutual fund owners. The elaboration likelihood (EL) model predicts that high, moderate, and low elaborators are different. Three such customer groups were therefore analyzed.FindingsA path model shows that customer contact persons influence attitudinal and behavioral loyalty and that the impact is higher for high elaborators (higher knowledge and motivation to process stock market information) than for low elaborators. This suggests that the role of the contact person differs for different customer groups, i.e. the notion of multiple roles for variables.Research implications/limitationsFuture studies of complex services should acknowledge that different groups of consumers with different needs, preferences, and behaviors have different needs and preferences, and that they react differentlyPractical implicationsCustomer contact persons must be rewarded for delivering value to customers. Unless they do, they will loose their unique opportunity to influence customers' decisions. They must adapt their communication to different customer groups, and acknowledge that the perception of what is valuable advice may differ.Originality/valueThis paper demonstrates that a very simple and easy to use model can show the value of customer contact persons. All linkages in the model are tested, which is not done in prior research. In addition, different groups of consumers have different needs, preferences, and behaviors, a fact that is almost never acknowledged in prior research.
Restoring consumer confidence in financial services
Authors: Gill Chris 
Published: February 2008

PurposeThe purpose of this paper is to seek to explore the role of brand advertising in restoring trust in the sector. Consumer confidence in financial services has been bruised and battered over recent months.Design/methodology/approachThe paper uses data from a variety of respected online analysts and commentators to explore current and future trends in online advertising and their impact on trust in the financial services sector.FindingsThe role of trusted adviser in the financial services sector is now the domain of online sources and last year, 36 per cent of the total online population visited a personal finance site. Financial services marketers have realised the importance of online as a direct response mechanism to support offline marketing activity. However the effort to balance direct response and brand building activities through offline channels is, at present, far from being replicated online. And with the migration away from traditional media on an upward spiral, the approach to internet marketing and advertising will have to catch up.Originality/valueThe paper provides financial services marketers some insight into the future of online advertising and explains the benefits of adopting a dual approach of both brand advertising and search marketing to restore consumer confidence.
The emotions of managing: an introduction to the special issue
Authors: Brotheridge Céleste M. , Lee Raymond T. 
Published: February 2008

PurposeThis introduction aims to highlight the special contributions made by the articles in this issue in understanding how emotions are implicated in the process of managing.Design/methodology/approachPresents a model as a means of framing the discussion of the articles included in this issue.FindingsArgues that emotions and emotional skills are essential for everyday managerial work and that the traditional stereotype of the exclusively rational manager has been replaced by one in which managers are expected to create and nourish positive relationships by effectively managing their own emotions and those of their employees.Practical implicationsManagers need to be aware of the impact that their expressed emotions have on their work units' emotional climate, their employees' emotions, their effectiveness as well as that of their employees, and the organization's overall success.Originality/valueThe paper offers insight into the emotions of managing.
Differential effects of male and female managers' non‐verbal emotional skills on employees' ratings
Authors: Byron Kristin 
Published: February 2008

PurposeThe purpose of this article is to examine whether employees are more satisfied with female, as compared to male, managers who accurately perceive non‐verbal emotion expressions, and how male and female managers' non‐verbal emotional skill differentially affects their employees' ratings.Design/methodology/approachStudents, nearly all of whom had work experience, were randomly assigned a vignette and asked to respond to the situation in the role of the employee. The situation described male or female managers either perceiving or not attending to the employees' emotional expression, and using or not using emotional information to be supportive or persuasive. Differences between the various situations were examined.FindingsParticipants indicated that they were more satisfied with female, but not male, managers, who accurately perceived their emotion. Similarly, failing to attend to emotion resulted in lower satisfaction ratings for female, but not male, managers. In ways consistent with gender stereotypes, male and female managers' non‐verbal emotion perception had differential effects on their perceived persuasiveness and supportiveness.Research limitations/implicationsThe use of vignettes with a student sample may limit generalizability. However, satisfactory manipulation checks, strong theoretical support, the work experience of the students, and the established use of vignettes in psychological research together argue for the validity of the findings.Practical implicationsWorking managers may increase their employees' satisfaction by increasing their accuracy in “reading” emotions and using emotional information in gender‐congruent ways.Originality/valueThis paper increases knowledge about the role of emotion perception for working managers and, specifically, how the use of emotional information may have differential value for male and female managers.
Leading with emotional labor
Authors: Humphrey Ronald H. , Pollack Jeffrey M. , Hawver Thomas 
Published: February 2008

PurposeThis paper seeks to argue that leaders perform emotional labor whenever they display emotions in an attempt to influence their subordinates' moods and motivations.Design/methodology/approachThis is a conceptual paper that integrates the literature on leadership with the research on emotional labor.FindingsThis paper develops 15 propositions that distinguish emotional labor performed by leaders from that performed by front‐line service workers.Research limitations/implicationsThe paper suggests that leading with emotional labor is a fruitful research topic, and that considerable research could be done in this area.Practical implicationsInstead of conducting business in a non‐emotional, “business‐like manner”, leaders would benefit by expressing their emotions in the workplace. Emotionally expressive leaders are more charismatic and are better motivators.Originality/valueThis is the first paper to develop a theoretical model that describes how leaders perform emotional labor; thus the propositions are original.
Doing well and doing good
Authors: Ozcelik Hakan , Langton Nancy , Aldrich Howard 
Published: February 2008

PurposeThe purpose of this study is to investigate whether and how leadership practices that facilitate a positive emotional climate (the “PEC practices”) are related to organizational outcomes in terms of performance (increase in revenue), strategic growth, and outcome growth.Design/methodology/approachA panel study was conducted to test the hypotheses. Data were collected from 229 entrepreneurs and small business owners operating in Greater Vancouver, British Columbia, Canada. In the first wave of the study, the authors collected data regarding the PEC practices. The data on outcome variables, i.e. revenue, strategic growth, and outcome growth, were collected in the second wave, 18 months later.FindingsThe regression analyses showed that the PEC practices were positively related to company performance, revenue growth, and outcome growth, providing support for the hypotheses in the study.Originality/valueThis study provides valuable insights about the role of emotional factors in organizational‐level outcomes, a relatively unexplored area in emotions research. Analyzing a set of panel data, the study has shown that leadership practices that facilitate a positive emotional climate in an organization make a difference in organizational‐level outcomes.
The law dealing with sexual favouritism in the workplace?
Authors: Middlemiss Sam 
Published: February 2008

PurposeThis paper aims to cast light on the legal aspects of a problem which in the past, because of its nature, has largely gone unrecognised and become part and parcel of working life. The paper seeks to provide an overview of the current legal treatment of sexual favouritism in the UK and USA and recommends how it can be improved.Design/methodology/approachThe law in the USA is chosen for comparison because they have a system of employment law which is more longstanding and because the volume of cases dealt with there provides more examples than that in the UK. The law in this area is analysed through consideration of the relevant legal decisions and statutes and codes of practice that apply in both jurisdictions.FindingsThis article highlights the key issues for victims and employees involved in sexual relationships with their supervisor at work and encourages employers to take steps to combat this practice. It will also hopefully persuade the judiciary to interpret the existing law to provide a remedy to its victims or legislators to introduce specific legal protection for them.Research limitations/implicationsUnfortunately there is a dearth of legal cases dealing with sexual favouritism in the UK and very few commentators writing on this issue. Sexual favouritism is regarded as an acceptable practice at work by employers and managers and there are no plans for changing the law to provide protection to its victims in both jurisdictions. Hopefully this article will serve to persuade employers to combat this behaviour in the workplace and convince the judiciary and Parliament to change the law in favour of victims of sexual favouritism. Primary research into the incidence rate of sexual favouritism and its impact in the workplace would be extremely useful to underpin the conclusions of this paper.Originality/valueThis paper examines for the first time the legal rights both of victims of sexual favouritism and of employees involved in a sexual relationship and includes a comparison between the legal rules dealing with this issue in the United Kingdom and the USA. It will be of particular value to human resource managers and line managers who have to deal with this issue in the workplace and legal representatives who are called upon to represent victims in their legal claims.
Corporate governance theorising: limits, critics and alternatives
Authors: Letza Stephen , Kirkbride James , Sun Xiuping , Smallman Clive 
Published: February 2008

PurposeThis paper seeks to examine the mainstream theories of corporate governance in an attempt to suggest that their underlying assumptions and ideologies are misplaced and ought to give way to an emerging pluralistic view of the governing process in order to understand any governance contribution to the dynamics of the business environment.Design/methodology/approachThe paper engages with the traditional literature and views on governance models from law, business and organisational studies perspectives. It then considers the environment and changes in the environment and how those challenge the relevance of the traditional approach, drawing upon the impacts on the fluidity of management and governance perspectives and practices in the global economy.FindingsThe reflections and analysis confirm the view that the underlying assumptions of existing models and regulatory frameworks for governance are misplaced and it is suggested, with reason, that a pluralistic view and framework are better than the current dualistic approach to provide a better understanding of corporate governance in today's dynamic business environments.Originality/valueThe paper develops a new model and framework for governance practice and regulation and seeks to persuade policy makers and commentators that the global business environment needs to recognise and engage with this new model and validate its assumptions.
An extended model of the antecedents and consequences of consumer satisfaction for hospitality services
Authors: Ekinci Yuksel , Dawes Philip L. , Massey Graham R. 
Published: February 2008

PurposeThe purpose of this paper is to examine the impact of self‐congruence on consumer satisfaction with services and to develop and test a conceptual model of the antecedents and consequences of consumer satisfaction in the hospitality industry.Design/methodology/approachThe conceptual framework consists of the following constructs: actual self‐congruence, ideal self‐congruence, desires congruence, service quality, consumers' overall attitude to a service firm, and intention to return. Moreover, 12 hypotheses were developed and tested. Exploratory and confirmatory factor analysis were used to test the validity of the measures, while PLS was used in hypotheses testing. Data were collected from 185 consumers who had recently visited a restaurant or hotel.FindingsStrong support was found for 11 of the 12 hypotheses. Findings reveal that ideal self‐congruence and desires congruence have positive effects on consumer satisfaction. In contrast, it is shown that actual self‐congruence is not related to consumer satisfaction. Moreover, it is demonstrated that the two dimensions of service quality – physical quality and staff behaviour – have a positive impact on both desires congruence and consumer satisfaction. Importantly, consumer satisfaction is found to be a better indicator of the consumers' overall attitude to the service firm than service quality. The study confirms that consumer satisfaction mediates the relationship between the two service quality dimensions, ideal self‐congruence, and intention to return.Originality/valueThis study makes four important contributions. First, satisfaction research is advanced by integrating self‐concept theory into the postpurchase evaluation of services. Second, the relationship between the multidimensional nature of service quality and consumer satisfaction is examined by testing paths from two posited dimensions of service quality – physical quality and staff behaviour – to satisfaction. Third, the consumers' overall attitude to a service firm is integrated into existing models of satisfaction and its impact on behavioural loyalty (intention to return) is tested. Finally, a contribution is made to the satisfaction research literature by testing the effect of service quality on desires congruence, and the effect of desires congruence on consumer satisfaction.
The relationships between market orientation and alternative strategic orientations
Authors: Grinstein Amir 
Published: February 2008

PurposeOne of the strongest convictions in marketing is that market orientation contributes to firms' performance substantially more than alternative strategic orientations such as innovation and entrepreneurial orientations. Still, some studies show that alternative orientations can also substantially affect the performance of firms, and furthermore, that firms that combine market orientation with alternative orientations are likely to perform even better than firms adopting only market orientation. Also, the nature of the relationship between market orientation and other strategic orientations is not clear. The purpose of this paper is to deal with these discrepancies in the marketing literature. It highlights the importance of the study of the relationship between market orientation and alternative strategic orientations, examines the effect of market orientation on different orientations, and identifies the orientations that are more likely to be combined with market orientation.Design/methodology/approachThe study employs a meta‐analysis procedure to synthesize empirical results on the relationship between market orientation and innovation, learning, entrepreneurial, and employee orientations.FindingsFindings suggest that market orientation is strongly correlated with learning, entrepreneurial, and employee orientations, and that it has a moderate positive relationship with innovation orientation.Research limitations/implicationsResearch on market orientation should shift its focus, moving from the study of the direct effect of market orientation on business performance to the study of the various combinations of strategic orientations that firms can pursue in different situations, studying how the more successful market‐oriented firms balance between market orientation and other strategic orientations.Originality/valueThis is the first meta‐analysis to examine the relationships between market orientation and alternative strategic orientations.
Into the light and engagement
Authors: Milne Markus , Guthrie James , Parker Lee 
Published: February 2008

PurposeThis editorial seeks to reflect on seven contributions to this AAAJ special issue and on the interdisciplinary accounting, auditing and accountability movement and its future directions. The seven papers were invited plenary contributions to the APIRA 2007 conference, which in part served to celebrate 20 years of AAAJ. The important role of academic researchers is highlighted in not simply observing, but also in engaging in and constructing an enabling accounting. The contribution of scholarly research to knowledgeable debates about an enabling accounting for society and the sustainability of the planet is discussed.Design/methodology/approachThe paper employs a literature‐based analysis and critique. The paper is primarily a discussion paper.FindingsThis editorial draws together the themes of papers in this AAAJ special issue, which point to the need for researchers to reflect on their motivation, use of theory and values to ensure that academic work is making a genuine contribution.Research limitations/implicationsThe practical and research issues explored in this, and the other papers, in this special theme section, it is hoped, will invoke more critical perspectives on accountancy, assist scholars in theory development and application, and influence growth in reflective academic studies in this area.Originality/valueThis editorial discusses the contributions to this AAAJ special issue.
Public sector to public services: 20 years of “contextual” accounting research
Authors: Broadbent Jane , Guthrie James 
Published: February 2008

PurposeThe purpose of this paper is to review and critique the field of public sector accounting research. Many nation states deliver essential public services. In recent times, many of these nations have been involved in programmes of “modernisation”, which, in part, means that these public services now are significantly managed, delivered and governed by private and third sector organisations.Design/methodology/approachThe paper employs a literature‐based analysis and critique of public sector accounting articles published in the selected journals from 1992 to 2006. From this, a descriptive meta‐analysis of the characteristics of the research will be discussed. Finally, a conceptual analysis of the selected literature will be used to evaluate the field and address a possible future research agenda.FindingsThe descriptive analysis highlights that among the research papers reviewed several interesting patterns emerged concerning public service research. Also, the dominance of Australasia and UK research was noted. The extent of research in different levels of government/jurisdiction indicated that the majority of research was organisationally based. Finally, when the various functional types of accounting are considered, management accounting remained the most researched area of interest.Research limitations/implicationsThe paper only considered research within eight selected journals and over the period 1992 to 2006. Therefore, for instance, US mainstream public sector accounting research has not been reviewed.Originality/valueThe main implications of the paper are that “contextual” public service accounting research has a strong tradition and, through the process of reflection and critique of the body of work, several important insights are provided in order to highlight areas for further research and policy development.