bluuebunny/crossref_metadata_2025_split huggingface dataset:
Ensuring supply chain safety through time temperature integrators
Authors: Sahin Evren , Zied Babaï Mohamed , Dallery Yves , Vaillant Renaud 
Published: June 2007

PurposeThe technology of time temperature integrators (TTI) is used to ensure the safety and quality of temperature sensitive goods such as food and drugs along their entire lifespan. This work aims to provide a better understanding of potential benefits that can be expected from the use of TTIs in terms of supply chain improvement.Design/methodology/approachBased on the different types of information provided by TTIs: information on products' freshness and information on products' remaining shelf lives, the paper identifies qualitatively the benefits that would stem from each type of information.FindingsA framework is built to evaluate the benefits, in terms of cost reduction and/or quality service improvement, that would stem from information provided by TTIs. Illustrative models are also developed in order to quantify some of these benefits.Research limitations/implicationsThe coexistence on products' packaging of a printed use by date and a TTI device can be misleading for consumers. Besides, the benefits that supply chain actors will achieve by using TTIs will vary by product category and are dependent upon the level at which the TTI device is used. Further research and case studies have to be developed in order to bring further answers to these issues.Practical implicationsThis paper is one of the first studies that helps companies in the food and the health care industry to better understand the benefits of using TTIs from an operations management point of view and to evaluate whether it can be advantageous to deploy this technology or not.Originality/valueThis work differs from investigations in literature in that it identifies exhaustively and qualitatively the benefits of TTIs and to give perspectives for quantitative models that can be developed to assess these benefits.
Predictors of parents' satisfaction with their children's school
Authors: Friedman Barry A. , Bobrowski Paula E. , Markow Dana 
Published: June 2007

PurposeThe purpose of this paper is to identify factors of parent satisfaction, then identify predictors of overall school satisfaction among three groups of variables: district characteristics, parent demographics, and school satisfaction factors. Despite the importance of parents in the success of schoolchildren, few empirical studies address the complexities and factor structure of parent satisfaction with their children's school.Design/methodology/approachThis paper reports findings from a survey of 30,279 parents from 121 schools in 27 school districts across the USA conducted by Harris Interactive, Inc. The researchers employed factor analysis to identify factors of parent satisfaction, and then regressed overall satisfaction on district characteristics, demographic variables, and satisfaction factors.FindingsIn this paper three parent satisfaction factors were found: the extent to which parents received adequate information from the school about their children, and the degree of involvement the school and teachers afforded them, the adequacy of school resources, and the extent to which school leadership (Board of Education and School Superintendent) was effective and managed the school budget well. These factors significantly predicted overall parent/school satisfaction even after district and demographics were controlled.Originality/valueThe study increases one's understanding of the underlying factors that explain parent satisfaction, and demographic, and district characteristics that predict parents' satisfaction. The findings suggest factors that school administrators manage these factors in order to improve parent satisfaction.
Examining the effects of role stress on customer orientation and job performance of retail salespeople
Authors: Knight Dee K. , Kim Hae‐Jung , Crutsinger Christy 
Published: June 2007

PurposeThe purpose of this paper is to examine causal relationships between role stress, customer orientation, selling orientation, and job performance of retail salespeople.Design/methodology/approachThe sample (n=259) was salespeople in eight units of a national department store located in the USA. Participants in the clothing, accessories, shoe, and home furnishings departments completed self‐administered questionnaires. To test the hypotheses, structural equation was employed using AMOS 4.0.FindingsRole stress (i.e. role conflict and role ambiguity) affected customer orientation and also had direct and indirect effects on job performance mediated by customer orientation. The impact of role conflict was negative on customer orientation, but positive on selling orientation and job performance.Practical implicationsRetail managers are instrumental in creating a culture conducive to the practice of customer orientation and the degree to which retail salespeople experience role stress.Originality/valueThis study is notable because it investigated the intuitively plausible question of whether customer‐orientated behavior mediates the effects of role stress on retail salespeople's job performance.
An integrative framework capturing experiential and utilitarian shopping experience
Authors: Fiore Ann Marie , Kim Jihyun 
Published: June 2007

PurposeIn line with changes in consumer demand, models used in empirical study of the shopping experience have expanded. Reflecting the integrative (experiential and utilitarian) nature of shopping experience, the paper aims to propose an overarching stimulus‐organism‐response based shopping experience framework.Design/methodology/approachThis conceptual paper offers a framework that integrates components of both the hedonic experience related consciousness‐emotion‐value model and the utilitarian experience‐related cognition‐affect‐behavior model. In this paper, articles crossing hedonic and utilitarian boundaries are briefly presented, and the array of variables used in empirical studies of shopping experience, with an emphasis on brick‐and‐mortar shopping experiences, are synthesized for each component of the framework.FindingsThe resulting framework is an inclusive overarching structure that explains the consumer shopping experience. This framework is useful for both academia and industry. It may help orient academics to the diverse body of existing shopping experience literature and help researchers develop empirical studies blurring hedonic and utilitarian boundaries of consumer experience. For industry professionals, it may be used to guide development of successful shopping experiences.Research limitations/implicationsThe paper does not provide empirical testing of the proposed framework. However, the paper suggests directions for future research, including empirically examining the framework's structural relationships.Originality/valueThe paper presents the framework as a means of giving order to the ever‐expanding body of shopping experience literature.
Consumers online: intentions, orientations and segmentation
Authors: Jayawardhena Chanaka , Tiu Wright Len , Dennis Charles 
Published: June 2007

PurposeThe purpose of this paper is to examine the purchase intentions of online retail consumers, segmented by their purchase orientation.Design/methodology/approachAn e‐mail/web survey was addressed to a consumer panel concerning their online shopping experiences and motivations,n=396.FindingsIt is empirically shown that consumer purchase orientations have no significant effect on their propensity to shop online. This contradicts the pervasive view that internet consumers are principally motivated by convenience. It was found that aspects that do have a significant effect on purchase intention are prior purchase and gender.Research limitations/implicationsThere are two limitations. First, the sample contained only UK internet users, thus generalisations about the entire population of internet users may be questionable. Second, in our measurement of purchase intentions, we did not measure purchase intentper se.Practical implicationsThese findings indicate that consumer purchase orientations in both the traditional world and on the internet are largely similar. Therefore, both academics and businesses are advised to treat the internet as an extension to existing traditional activities brought about by advances in technology, i.e. the multi‐channel approach.Originality/valueThe paper adds to the understanding of the purchase orientations of different clusters of e‐consumers.
The Body Shop and the role of design in retail branding
Authors: Kent Tony , Stone Dominic 
Published: June 2007

PurposeTo demonstrate how a company's retail store design relates to its brand and is influenced by, and contributes to, its corporate values.Design/methodology/approachThe case study briefly summarises the significance of corporate values, branding and design in the retail industry, and subsequently explores The Body Shop's application of these elements to its business. The case study is contextualised by The Body Shop's retail environment forming a particularly important communication channel for the company.FindingsThe Body Shop has in many ways been the victim of its own success. Being a unique proposition, and having effectively created its own retail category, it has appeared slow to evolve its brand identity. The strong association between the company and its campaigning founder, increasing competition and changing consumer attitudes, have been significant factors in the company's struggle to re‐align and update its brand.Research limitations/implicationsThe case study largely draws on secondary sources. However, it is informed by one of the authors' experience and knowledge of The Body Shop's design process, which has previously remained unpublished.Practical implicationsThe problems of planning and managing store design as a communications channel are highlighted. In particular, it demonstrates the difficulties in aligning a retailer's visual identity with its brand and market.Originality/valueThe case study examines the under‐researched relationship between retail branding and design, and contributes to knowledge of the problems created over time by strongly held ethical values, for both branding and design.
Corporate brand image, satisfaction and store loyalty
Authors: Martenson Rita 
Published: June 2007

PurposeTo study the impact of the corporate store image on customer satisfaction and store loyalty in grocery retailing. Corporate (store) image is defined as the combined effect of how the retailer as a brand, manufacturer brands, and store brands are perceived. The reason for including store brands and manufacturer brands in this definition is that the image and equity of retailer brands depends on the product brands they carry and the equity of those product brands.Design/methodology/approachA mail survey to consumers, 1,000 usable answers. The test of the proposed model was based on a simple path model that related the latent variables to the dependent manifest variable store loyalty.FindingsMost important for customer satisfaction is the store as a brand. Retailers must be good at retailing. Customers are satisfied when the store is neat and pleasant and when they feel that the store understands their needs. Only certain customer segments are interested in store brands. Satisfied customers are loyal.Research limitations/implicationsA limitation is the way store loyalty was measured, i.e. as an estimate of how much the respondent's household spent in the main store. Another limitation is the fact that the study is based on “manufacturer brands” and “store brands,” rather than specifically mentioned real brands.Practical implicationsThe growth rate for store brands in grocery retailing is twice as high as for manufacturer brands. Wisely launched, store brands may be profitable to retailers. However, although gross margins are much higher for store brands than for manufacturer brands, net margins are equal. It is therefore important to find out how important store brands are in a customer perspective. After all, retailers prosper when they have satisfied and loyal customers.Originality/valueThe paper is based on a more holistic definition of corporate store image than prior studies, which should give a more accurate picture of the relative importance of the store as a brand, and manufacturer as well as store brands.
Shopping motivation revised: a means‐end chain analytical perspective
Authors: Wagner Tillmann 
Published: June 2007

PurposeShopping motivation is one of the key constructs of research on shopping behavior and exhibits a high relevance for formulating retail marketing strategies. Previous studies of shopping behavior as well as research in the areas of psychology and organizational behavior point towards a need to investigate the hierarchical nature of shopping motivation. The present study intends to take the first steps towards the development of a hierarchical theory of shopping motivation.Design/methodology/approachMeans‐end chain theory is adopted to explore the hierarchical nature of shopping motivation. A total of 40 in‐depths interviews with apparel shoppers were conducted using the laddering technique. Results are depicted in three hierarchical value maps.FindingsEvidence is provided relating to the social, experiential, and utilitarian aspects of shopping as represented by four dominant motivational patterns referring to the issues of shopping pleasure, frictionless shopping, value seeking, and quality seeking. Concrete retail attributes are presented which allow retailers to correspond to these motivations.Originality/valueThe paper identifies the need to introduce a hierarchical perspective to provide an increased understanding of consumers' shopping motivation. First, empirical evidence is provided regarding how consumers' cognitive structures relating to the benefits of shopping are hierarchically organized.
Rethinking Southampton and town centre futures
Authors: Lowe Michelle 
Published: June 2007

PurposeDesigned to update research work carried out in the early 2000s on the development and impacts of Southampton's West Quay retail development on the urban milieu of the city.Design/methodology/approachSummarises the findings of detailed research work carried out at West Quay over a five year period.FindingsSuggests that developments that have taken place at West Quay have been overwhelmingly positive for the city and that, as such, the Southampton example supports the case for retail‐led urban regeneration.Practical implicationsSouthampton's position – as one of the first cities in the UK to embark on a city centre retail‐led regeneration scheme – finds it extremely well‐placed to provide important lessons to other local authorities currently in the process of developing large‐scale retail developments in their city centres.Originality/valueThis paper updates a detailed study of the history and development of the West Quay retail scheme in the city of Southampton. It seeks to draw a series of wider conclusions from the case and is offered in the spirit of generating debate on this issue.
Perspectives on retail format innovation: relating theory and practice
Authors: Reynolds Jonathan , Howard Elizabeth , Cuthbertson Christine , Hristov Latchezar 
Published: June 2007

PurposeNeither retail formats nor business models are static entities. Retailers develop new formats, manage existing formats and discard formats over time, as a consequence of many contributory factors in the retail environment. The paper provides a brief summary of our existing understanding of the retail innovation process and of the longer term retail format lifecycle, before placing this alongside recent UK research into the contemporary practice of format innovation. It explores four features of recent format change in the UK that provide the basis for distinctive business models.Design/methodology/approachAnalysis is derived from interviews with retail practitioners and supported by quantitative evidence from government statistical sources.FindingsThe paper concludes that whilst existing models of retail format change can risk oversimplifying and formalising what are often experimental, incremental and often accidental processes, they can complement our understanding of longer term trends in UK retail formats.Practical implicationsThe evolution of retail formats, together with the retail business models of which they are an expression, has been a continuing source of interest amongst stakeholders ranging from consumers, developers and investors. Findings demonstrate that innovation is seen as providing an important source of diversity and renewal for urban and suburban spaces.Originality/valueThe paper is of interest to practitioners and students of retail management.
New shopping centres: is leisure the answer?
Authors: Howard Elizabeth 
Published: June 2007

PurposeConsumers are spending more on leisure, and retailers and shopping centre developers are seeking ways to make shopping more of a leisure pursuit. This paper deals with the questions: what is leisure shopping, who are leisure shoppers, what is leisure retailing, and how are shopping centres providing for them?Design/methodology/approachBrief reviews of key research domains establish various meanings for leisure shopping and give some indications of who leisure shoppers are. Recent developments in shopping centres are considered. The last section discusses conceptual models, building on earlier empirical work on the functioning of shopping centres which incorporate leisure activities.FindingsLeisure shopping is not best conceptualized as part of a continuum from purposive to leisure oriented. Rather, it may exist in a variety of circumstances, dependent on individual characteristics, trip motivations, the social setting of the trip and the nature of the destination. Leisure centres are not a separate category of centre, but the classification of shopping centres should be modified to incorporate consideration of leisure. Catering may be the most important provision.Research limitations/implicationsShopping centre managers and owners should note the complexity of leisure shopping. The best unit of analysis may be the trip, rather than other forms of customer segmentation. Synergistic benefits for retailers from some forms of adjoining leisure activity may be small.Originality/valueThe paper provides two models which may be used to analyse both shopping activity and shopping centres from the leisure point of view.
Enterprise architectures: enablers of business strategy and IS/IT alignment in government
Authors: Gregor Shirley , Hart Dennis , Martin Nigel 
Published: June 2007

PurposeDrawing on established alignment and architectural theory, this paper seeks to present the argument that an organisation's enterprise architecture can enable the alignment of business strategy and information systems and technology (IS/IT).Design/methodology/approachThe paper presents a detailed case study of the Australian Bureau of Statistics (ABS), where a high degree of alignment and international recognition of excellence in business and enabling IS/IT performance are documented.FindingsThe ABS enterprise architecture was developed in 1999‐2001 and describes the organisation's physical business and IS/IT elements, and the connective relationships that inform the alignment condition. The ABS architecture is robustly holistic in form, and is characterised by a strong and equal focus on business operations, the deliberate inclusion of an IS/IT governance framework, the structuring and hosting of corporate information for business delivery, and the efficient reuse of IS/IT components.Originality/valueThe ABS case study also examined empirically the social aspects and formal mechanisms of organisational alignment, and shows how a formal enterprise architecture mechanism can integrate into a successful alignment process.
Implementing an integrated system in a socially dis‐integrated enterprise
Authors: Elbanna Amany R. 
Published: June 2007

PurposeOrganisational integration has been presented as a key imminent outcome of implementing ERP systems. This study aims to examine critically this notion of integration by focusing on the role of the social fabric of the organisation in the implementation of ERP systems and, in particular, its integration capability.Design/methodology/approachThis study examines the case of a successful ERP implementation in a large international organisation through the analytical lens of actor network theory and the introduction of the concept of “organisational othering”.FindingsThe study argues that the institutionalised marginalisation of some business units within the organisation created a highly political and largely dis‐integrated social context for the ERP implementation, which contrasts with the system logic of integration, transparency, and coordination. It reveals that this organisational practice of dis‐integration can be reproduced and inscribed in the implemented ERP system, thereby hindering the realisation of its integration capability.Originality/valueThe research contributes to the emerging critical studies of ERP systems and the ongoing discussion on IS implementation politics and intra‐group conflict by suggesting that configuring integrated systems such as ERP in such a context requires careful consideration and delicate management in order to achieve a workable version of integration that is socially and organisationally acceptable.
Internet and the lifeworld: updating Schutz's theory of mutual knowledge
Authors: Zhao Shanyang 
Published: June 2007

PurposeThe paper seeks to understand the formation of mutual knowledge in the online world using the phenomenological framework that Alfred Schutz and his associates constructed for the examination of the lifeworld.Design/methodology/approachThis study consists of three parts: reviewing Schutz's theory of the constitution of intersubjectivity in the lifeworld; extending Schutz's analysis to the acquisition of mutual knowledge in the online world; and applying the extended version of Schutz's theory to the booming blogosphere on the internet.FindingsSchutz divided the contemporaneous lifeworld into two realms – consociates and mere contemporaries. Schutz maintained that people came to know one another based on shared life experiences through “growing older together” in the realm of consociates and based on objectified schemes of interpretation through “ideal typification” in the realm of mere contemporaries. This article extends Schutz's analysis to human interaction on the internet, showing that in the emergent online world people become mutually familiar based on the biographic narratives they recount to one another through self‐disclosure. Mutual knowledge obtained online also contributes to the total stock of knowledge people come to accumulate in an increasingly distanciated lifeworld.Originality/valueThis article argues that the spread of the internet has changed the structure of the lifeworld Schutz depicted, and such changes have produced ways of getting to know others that were previously impossible. In light of those changes, this article seeks to update Schutz's theory of mutual knowledge.