bluuebunny/crossref_metadata_2025_split huggingface dataset:
A Report on the 8th International Bielefeld Conference 2006: “Academic Library and Information Services – New Paradigms for the Digital Age”
Authors: Gastinger Almuth 
Published: July 2006

PurposeTo share with readers the issues of an international conference.Design/methodology/approach – A brief review of the conference held in Germany, 7‐9 February 2006.FindingsThe conference focused on the future of information services in the digital world. Speakers from eight countries discussed joint strategies and transnational networks for academic libraries, innovative information services, and future challenges for academic libraries. Three hands‐on workshops reported on current projects in the fields of long‐term archiving, institutional repositories and marketing approaches in the library context.Originality/valueWill be of interest to library and information professionals.
Seminar/Workshop on Capacity Building for Teacher‐Librarians in Primary Schools in Delta State, Nigeria
Authors: Basil Iwhiwhu Enemute , Adomi Esharenana E. 
Published: July 2006

PurposeTo share the status of school libraries and the need for more intensive training for school librarians.Design/methodology/approachProvides a brief report on the seminar held in October 2005.Findings – Continuing education of teacher‐librarians is central to this goal of having more school libraries in Delta State, Nigeria.Practical implications – Reform and continuing education of teacher‐librarians is needed to establish a better standard among primary school libraries in Delta State, Nigeria.Originality/valueInordinately high value placed on the educational process of building school library/media centres to support the school curriculum.
Scanning for Digitization Projects
Authors: Wentzel Larry 
Published: July 2006

PurposeAn introduction to scanning for digitization projectsDesign/methodology/approachDescription of the basic issues to consider when starting scanning projects.FindingsProvides the baseline for types of scanners and plug‐ins, the scanning process, guidelines for resolution, bit depth, color space, and file formats.Originality/valueThis paper is useful for information management professionals who seek greater understanding of the basics involved in digitization projects.
Interview with our Contributing Editors, Heidi Hanson and Zoe Stewart‐Marshall
Authors: Gelfand Julia , Hanson Heidi , Stewart‐Marshall Zoe 
Published: July 2006

PurposeTo introduce contributing editors of LHTN to our readers – where do they get their ideas and what range of professional responsibilities they current have is part of this interview.Design/methodology/approachThe article is an interview of the contributing editors.FindingsThere are mammoth challenges in the nature of our work in large research libraries and staying informed and making what we do relevant to library users is definitely central to their thinking.Practical implicationsTrying to stay on top of new trends and technologies and contributing to an infrastructure that is user‐centered are common themes in this interview.Originality/valueMaking collections accessible and the resources of the online catalog and its records as flawless as possible is not an easy task as shared by the subjects of this interview.
A development planning application of relational epistemology
Authors: Shahadat Hossain Mohammad 
Published: July 2006

PurposeAims to conceptualise a relational epistemology of development planning emanating from the episteme of oneness of Allah as the worldview of unity of knowledge and to make it empirically viable by combining statistical quantification and real‐time simulation in the spatial dimension.Design/methodology/approachThese two estimation approaches and the empirical results are sequentially interconnected; showing how statistical results that are always static in nature can be dynamically represented by real‐time graphical simulation in spatial representation.FindingsThe policy implication underlying the normative issues interconnecting the statistical results and the spatial dimension real‐time simulation results by vivid simulation is pointed out.Originality/valueThe results are impressive for guiding policy in cases where there are negative partial elasticity coefficients between sectoral gross domestic product and total employment. The same model can be extended in much broader contexts of development planning in inter‐sectoral, national, regional, and global perspectives.
The impact of relational assumptions on the task of influencing suppliers
Authors: Ellegaard Chris 
Published: July 2006

PurposeAims to demonstrate that the task of influencing suppliers cannot be handled through the application of generic, one‐size‐fits‐all influence approaches with optimum outcomes and, further, to introduce analytical models and practices that can assist purchasers in differentiating their influence approaches.Design/methodology/approachThe relations between a producer of frequency converters and four suppliers of electronic components were studied in a hermeneutic qualitative case‐based research design.FindingsThe paper shows how the case company influenced the four suppliers through the application of the same coercive power‐inspired supplier evaluation exercise. The purchasers designed the evaluation according to narrow and uniform assumptions – for instance, assuming that all suppliers would exhibit a power‐abiding rationality. These assumptions led the purchasers to design a standard evaluation scheme that did not take the specifics of each supplier relation into account. Hence, different outcomes were reached in each supplier relation, and in three out of four relations negative results were experienced.Research limitations/implicationsFuture research should investigate other influence mechanisms and could involve more buyer‐supplier relations. Furthermore, a longitudinal study could be valuable, providing richer data on developments in influence approaches and outcomes.Practical implicationsThe paper shows how purchasers need to design their influence approach based on supplier analysis rather than on narrow assumptions and introduces two tools/models to assist in this task.Originality/valueAs a qualitative contribution to the mainly quantitative literature on influence, the paper demonstrates the need for differentiated influence approaches. Network strategy, value potential and supplier actor rationality are introduced as contingency parameters, and analytical practices are introduced to assist purchasers design supplier‐specific influence approaches.
Success factors in key accounts
Authors: Sharma Arun 
Published: July 2006

PurposeThe paper seeks to present research that examines the success factors for key accounts within firms, i.e. what factors lead to successful versus unsuccessful key accounts.Design/methodology/approachData from a consulting firm are analyzed to examine the success factors for key accounts within firms.FindingsThe results suggest that marketers' relational assets, personal/social bonds, dissatisfaction, and change in environment are the primary drivers of key account success.Research limitations/implicationsThe paper summarizes one's understanding in this area and provides additional data that will allow firms to re‐evaluate their strategies regarding success of specific key accounts. In the light of the sample, additional studies are suggested.Practical implicationsMarketers need to invest more in relational assets, personal/social bonds, and satisfaction activities as well as monitor changes in the environment.Originality/valueKey accounts have become an integral part of most business firms, as key account teams are created to provide extra attention to important customers and to allow a consolidation of selling activities to geographically dispersed large customer firms. Previous research has examined the success factors of key account programs between firms and this paper provides data on the success factors of key accounts within firms.
ESCRA
Authors: Ploetner Olaf 
Published: July 2006

PurposeThis article seeks to discuss LUZ, a Brazilian energy supplier that has decided to use their network for telecommunication.Design/methodology/approachThis case describes the acquisition‐process from the perspective of the ESCRA sales manager, whose actions are analyzed, evaluated and discussed in class.FindingsLUZ, a Brazilian energy supplier, has decided to use their network for telecommunication. They found a subsidiary named LUZATEL for purchasing the required IT equipment. Four IT companies make it to the short list. One of them is ESCRA. ESCRA is a large Swedish producer of telecommunication equipment, who has recently started to additionally offer IT solutions.Originality/valueThis paper uses a Brazilian energy supplier as a case study.
Measurable marketing: a review of developments in marketing's measurability
Authors: Greenyer Andrew 
Published: July 2006

PurposeThis paper aims to review recent changes in the nature and capabilities of responsive marketing, particularly the balance shift from cold prospecting to customer development, in order to challenge preconceptions about today's marketing metrics.Design/methodology/approachA variety of recent research outputs are reviewed, covering the topics of data availability, marketing communications channels, campaign outsourcing, and customer re‐recruitment.FindingsThe paper concludes that marketing return on investment (ROI) is increasingly measurable, but the balance of expectation has recently changed. Information on the customer or prospect, along with the ability to speak to them through certain channels, has become more restricted. And customers increasingly expect personalised, relevant communications from companies they already do business with. So marketers are having to invest in data gathering and campaign targeting. New developments have improved some areas: response modelling has increased in sophistication, and existing communications with customers are now being harnessed for marketing purposes.Research implications/limitationsThe research reported in this paper would benefit from further in‐depth study, especially regarding best‐practice use of existing channels to the customer, such as statements, regulatory correspondence and loyalty communications.Practical implicationsIn practical terms, this paper highlights the need to re‐appraise metrics used to measure and monitor marketing ROI, in particular whether to use in‐house customer relationship management (CRM) systems, or whether to outsource the process.Originality/valueThe paper forms a timely prompt for marketing experts to challenge the received wisdom of marketing communications measurement, where the assumptions made five years ago cannot necessarily be treated as appropriate to the current situation.
Strategic marketing planning for a supplier of liquid food packaging products in Cyprus
Authors: Vrontis Demetris , Kogetsidis Harry , Stavrou Andreas 
Published: July 2006

PurposeThis paper aims to provide a strategic review of the marketing function for a Cypriot company operating in the liquid food packaging industry (for reasons of confidentiality the name of the company is withheld). The paper focuses on the dairy market, where the company does not have a very strong market position, and illustrates how through an analysis of the environment (internal and external audit) the company's strategic direction and marketing plan can be designed more effectively.Design/methodology/approachThe paper adopts a case study approach with primary research through in‐depth interviews with managers of the company under investigation.FindingsThe paper concludes that, by undertaking to rectify its weak marketing function, the company can develop capabilities that will lead to a fully integrated relationship with all its customers and significantly improve its market share.Originality/valueThe value of the paper lies in providing a new case study that highlights the importance of making the marketing function a more market/consumer oriented process that bridges the gap between strategic change and industrial complexity and instability.
Why consumers use and do not use technology‐enabled services
Authors: Walker Rhett H. , Johnson Lester W. 
Published: July 2006

PurposeThe purpose of this paper is to report on and discuss findings of a research study undertaken to investigate and establish empirically reasons why people use, or choose not to use, three types of technology‐enabled service: internet banking, telephone bill‐paying, and internet shopping services.Design/methodology/approachA behavioural model is developed and tested, and the results support what is modelled and hypothesised.FindingsIn sum, the findings show that willingness to use the internet and telephone for financial and shopping services is influenced by the individual sense of personal capacity or capability to engage with these service systems, the perceived risks and relative advantages associated with their use, and the extent to which contact with service personnel is preferred or deemed necessary. The paper also contains attitudinal and behavioural insights, and concludes by discussing managerial implications and opportunities for further research.Research limitations/implicationsLimitations of the study are acknowledged, and opportunities for further research are highlighted.Originality/valueThe value of the paper lies in the light shed on usage behaviour and attitudes, and in the practical implications of these findings for service providers.
Service orientation and performance: an organizational perspective
Authors: Lytle Richard S. , Timmerman John E. 
Published: July 2006

PurposeWith the growing interest in service orientation research, the concept has been demonstrated to be a defining factor in the creation of superior customer service and value. The purpose of the paper is to evaluate service orientation as a socially constructed variable, empirically examine its relationship with measures of organization performance, and offer implications for management.Design/methodology/approachThis study was conducted to conceptualize and measure service orientation as an element of organizational culture, understand the linkage between service orientation as a strategic choice and organizational performance, and measure service orientation utilizing a multi‐informant approach.FindingsThe data indicated that organizational service orientation in banking is positively correlated with employee commitment, longevity, and esprit de corps, consumer products performance, service quality image, and banking profitability.Research limitations/implicationsThe study had five principal limitations: the relationships were tested in one industry, the study was cross‐sectional, the researchers were dependent on self‐reported data, the incidence of low job performance may have affected other relationships in the study, and the number of strategic units was relatively small.Practical implicationsOrganizational commitment and esprit de corps are important facets of an organization's culture that lead to longevity, higher service quality and profits.Originality/valueThis study is a step forward in investigating the organizational service orientation/organizational performance relationship in the arena of banking.
The impact of market price volatility on consumer satisfaction with lowest‐price refunds
Authors: Estelami Hooman , Bergstein Heather 
Published: July 2006

PurposeDespite retailers' growing use of lowest‐price refund policies, little is understood about how consumer satisfaction is influenced by them. This paper examines the potential role of market price volatility and store image on consumers' satisfaction of stores offering a lowest‐price refund.Design/methodology/approachBetween‐subject experimental design is used in which subjects are presented with simulated shopping scenarios. In the shopping simulation lowest price refunds are provided to the subjects under different price volatility and store image conditions. Consumer satisfaction is then measured.FindingsResults indicate that when market price volatility is high consumer satisfaction with lowest‐price refunds tends to be significantly higher for stores with a good image than stores with a poor image. As market price volatility increases, consumer perceptions of value increases for stores with a good image, while it declines for stores with a poor image.Research limitations/implicationsThe results of the study are limited by the simulated shopping methodology that is used and the absence of field shopping behavior and covariate satisfaction and refund data from retail stores.Practical implicationsDespite receiving the same outcome, different consumers' satisfaction with lowest‐price refunds may be highly influenced by the environment. Generally, both market price volatility and store image influence consumer satisfaction.Originality/valueBy identifying specific market conditions that influence consumer satisfaction with lowest‐price refunds, it may be critical for certain retailers to mobilize their refund programs.
The art of service recovery: fact or fiction?
Authors: Hocutt Mary Ann , Bowers Michael R. , Todd Donavan D. 
Published: July 2006

PurposeTo determine the impact of service recovery on consumer evaluations of service delivery.Design/methodology/approachAn experiment investigated consumer responses to three dimensions of perceived fairness of recovery efforts: redress, responsiveness, and empathy/courtesy.FindingsResults revealed that higher levels of redress independently increase positive consumer responses. It was further found that the interaction of employee responsiveness and courtesy can also have a dramatic impact on consumer evaluations. Satisfaction was highest and negative word‐of‐mouth (WOM) intentions were lowest only under conditions of high responsiveness and courtesy. Additionally, an interaction between courtesy and tangible rewards significantly decreased the level of negative WOM.Practical implicationsThe research offers empirical support for the “service recovery paradox” suggesting effective post‐recovery efforts may not only counteract bad service experiences, but may increase satisfaction beyond levels held before the service failure.Originality/valueKey elements for the proper structuring of a service recovery process are identified for management.
Income‐generating activities: a viable financial source for African academic libraries?
Authors: Boadi Benzies Y. 
Published: July 2006

PurposeThe purpose of this paper is to determine the current state of financial support of African university libraries, and explore non‐traditional methods of providing funding for them.Design/methodology/approachThe paper takes a comparative look at the funding pattern of library and information services in Africa, particularly academic libraries, over the past two decades.FindingsThe paper finds that the national governments, the main financial providers, are usually held liable for the continuing inadequacy of the financial support and are, therefore, seen as having ignored their financial responsibility toward libraries. This financial neglect negatively impacts the quality of services provided by the university libraries and, consequently, the quality of teaching and research programs at the universities served by them.Originality/valueAs a possible way of breaking away from the complete and absolute reliance on government funding which has proved to be unreliable, alternative ways of funding are suggested. These include information consultancy and brokerage services and other income‐generating activities.
Building social capital through the use of an appreciative inquiry theoretical perspective in a school and university partnership
Authors: Calabrese Raymond L. 
Published: July 2006

PurposeThe purpose of this paper is to explore the ecology of collaboration between school and university partners using an appreciative inquiry theoretical perspective and to demonstrate how it enhances the social capital in school and university partnerships.Design/methodology/approachA case study of a partnership of an inner‐city high school and university doctoral action research was explored in the frameworks of mutuality, social capital, and appreciative inquiry. The theoretical perspective of appreciative inquiry served as the basis for the mutuality between administrators and faculty in the inner‐city high school and the doctoral action research team.FindingsFindings suggest that approaching school‐university partnerships through an appreciative inquiry theoretical perspective creates an environment for building trust, sharing knowledge, and increasing bridging capital, thus benefiting both the school and university.Originality/valueThe action research team formed a partnership with teachers and administrators. The action research was transformed by the partnership and reports showed substantial progress in student achievement scores in mathematics and science. Hopefully, some of that achievement can be attributed to the research and the paper on which it is based.
School‐university partnerships for closing the achievement gap: ethical concerns
Authors: Catelli Linda A. 
Published: July 2006

PurposeThe purpose of this paper is three‐fold. First, the historical phases of the school‐university partnership movement and its potential for closing the achievement gap is described. Second, is to have schools and universities recognize their ethical obligation to act as partners in meeting this challenge, and subsequently to develop partnership relationships from a stronger ethical base and with a clearer sense of the ramifications that can occur if there is failure to close the achievement gap. Third, is to promote a more holistic, ethical and comprehensive approach to partnerships that includes teacher education as a key player.Design/methodology/approachThe paper draws on information gleaned from existing literature and the author's own experience.FindingsThe ethical ramifications of schools and universities (included here is teacher education) failing to join forces as partners to respond to the need to close the achievement gap and ensure a quality education for all forecast a rather disturbing view of people as educators in a democratic society.Originality/valueGives in‐depth views on existing links between primary, secondary and higher education and will be of interest to those in the field.
Present company excepted or accepted?
Authors: Place A. William , Clark Lindle Jane 
Published: July 2006

PurposeThe persisting tension over the relative importance of theory and practice creates a crevasse between scholars and practitioners. The purpose here is to problematize divisions between cultural norms found among scholars and practitioners.Design/methodology/approachBoth authors, higher education scholars, experienced temporary assignments as public school leaders and reflect on their experiences moving back and forth between school leadership practice and academia. This qualitative and autobiographical work draws on a combination of hermeneutics in the dominant educational leadership literature and the co‐authors' experiences recorded in journals, saved memos and other school data records. These data sets and continuing access to their professional and scholarly colleagues provided the basis for analyses.FindingsDraws on three main points: curricular balance; faculty composition; and research, and, while it strongly encourages faculty to seek ways to connect or reconnect with the field, opines that, if the field's curriculum for development and preparation with research is balanced, then faculty will connect with practice.Originality/valueResearch carried out in the program is of high quality, driven by practice, and useful to practitioners and/or policy makers.