bluuebunny/crossref_metadata_2025_split huggingface dataset:
Interview with Dr Mehdi Khosrow‐Pour President and Publisher of Idea‐Group Inc., Hershey, PA
Authors: Gelfand Julia 
Published: January 2007

PurposeTo introduce one of the leading publishers today in information technology content provision and learn what issues he lays at night pondering.Design/methodology/approachInterview method.FindingsConfirmation that the scholarly publishing industry is very competitive and that technology is now driving business decisions at a very fast pace.
Special Libraries Association (SLA) 2006 Annual Conference: Conference Report
Authors: Brown Mitchell 
Published: January 2007

PurposeTo report on the SLA Annual Conference held in June 2006 in Baltimore MD.Design/methodology/approachProvides a review of some of the events of the conference.FindingsThe annual conference aims to provide attendees continuing professional education, vendor presentations, invited papers and social events. Exhibits from library vendors include technology, information materials and services.Originality/valueA conference report of interest to information professionals in academia, corporate and governmental information centers and libraries.
Management Innovation and Library Services: The 3rd Shanghai International Library Forum, August 17‐19, 2006, Shanghai, China
Authors: Johnson Ian 
Published: January 2007

PurposeTo describe the international conference and promote conference proceedings.FindingsTaking advantage of the 2006 IFLA Meeting in Seoul immediately after, this 3rd Shanghai International Library Forum drawing a large number of international participants was deemed a great success.Design/methodology/approachDescribes the 3rd Shanghai International Library Foum.Originality/valueGives an interview of the conference.
Google: Its Impact on the Library
Authors: Norris Benjamin P. 
Published: January 2007

PurposeAims to provide a comparison of a search results and relevancy ranking via Google Search, Google Scholar and InfoTrack Database.Design/methodology/approachA summary of the results from each search engine is compared.FindingsThis article provides an brief overview of impact of Google services on traditional library services.Originality/valueThis paper is useful for information management professionals who seek greater understanding of how the Google service compared with an aggregated subscription database.
International Federation of Library Associations (IFLA) 2006 World Library and Information Congress Report and Emerald’s LibraryLink Program
Authors: Gelfand Julia 
Published: January 2007

PurposeTo share and report information about the 72nd General Conference of the International Federation of Library Associations and Institutions (IFLA) held in Seoul, Korea.Design/methodology/approachA review of the conference.FindingsThe general theme of this year’s conference was “Dynamic Engines for the Knowledge Society,” and generated 382 conference papers, 85 poster sessions and involved a total of 424 speakers and presenters.Originality/valueA report of interest to all information management professionals.
2006 LITA National Forum: Conference Report
Authors: Riggs Colby 
Published: January 2007

PurposeTo report the highlights of the annual LITA National Forum.Design/methodology/approachProvides a brief review of the conference.FindingsThis summary of presentations and information shared at the 2006 LITA National Forum, with the focus being on new technologies and their applications in a variety of library environments. The emphasis this year reinforced the theme of web services as library services. The forum offered a wide variety of timely presentations that were on new and emerging technologies and the application to the library environment.Originality/valueThis paper is a useful summary of a conference of interest to library and information management professionals.
Orientation on Library Use for New Students, Delta State University, Abraka, Nigeria
Authors: Igun Stella E. , Benson Adogbeji Oghenevwogaga 
Published: January 2007

PurposeTo provide a core library instruction and orientation program for new students entering Delta State University, Abraka, Nigeria.Design methodology/approachHow to communicate with new students who have a variety of backgrounds when they enter the campus about navigating their way around the University Library. A course design is described that is content intensive about core library information.FindingsGreat utility for new students to the campus and reinforces the variety of library services and programs and resources with which they should be familiar as they pursue an academic course of study.Originality/valueShows that use of the web can help provide this information and create a way for library staff to update sources.
Using RFID to Transform Essex Libraries
Authors: Palmer Martin 
Published: January 2007

PurposeTo describe the implementation of RFID technology in 35 Libraries in Essex (UK).Design/methodology/approachBrief overview of background to project, strategic aims and practical experience of implementation.FindingsRFID self service has been popular with library customers, and has enabled significant changes to delivery of the service. Further exploration of stock management implications is required.Originality/valueAims to provide ideas for those considering introduction of RFID.
Economic development: corruption, complexity, wealth, and a triad of strains
Authors: Finnie Bruce W. , Gibson Linda K. , McNabb David E. 
Published: January 2007

PurposeThis paper seeks to use a multi‐disciplinary approach to analyze past and present economic and social explanations for development phenomena. A number of key factors may be missing from the current paradigm.Design/methodology/approachComparative country surveys of corruption, ownership, freedom, and individualism are analyzed and discussed. Measurements on nine separate indices are evaluated for 97 nations. These interact to form a model labeled the Triad of Strains with three composite axes: ownership‐responsibility, freedom‐actualization, and control‐corruption.FindingsThree theses are suggested from the comparative analyses: without ownership there can be no responsibility, freedom and responsibility go hand‐in‐hand, and unwise use of political control severely undermines economic development.Research limitations/implicationsLimitations include unavailable data for key areas such as North Korea.Practical implicationsImplications are that development policies should promote meaningful private ownership and personal freedom.Originality/valueThis research explores how ownership and freedom critically impact prosperity and provides a more complete, multi‐disciplinary framework for economic development.
A history of divorce and remarriage in the United States
Authors: Strow Claudia W. , Strow Brian K. 
Published: January 2007

PurposeThis paper aims to review major historical trends in US divorce rates and the origin of divorce law in the USA, as well as several of the leading explanations for the increased rates of divorce in the 20th century and the impact of these trends on remarriage rates.Design/methodology/approachUsing a historical review, the paper discusses the origins of regional differences, the factors contributing to trends in divorce and remarriage, and the transition in persons pursuing divorce and remarriage throughout the history of the USA.FindingsThe paper notes how the advent of industrialization transformed the family and contributed to rising divorce rates and examines common explanations for the dramatic increase in divorce throughout the 20th century. In particular, this review highlights how the feminist movement along with numerous legislative and demographic changes brought about the increased labor force participation of women and female economic independence, which allowed both men and women greater freedom to divorce. As divorce has become a more common event, the number of people eligible for remarriage has increased and the majority of those entering second marriages have shifted from widows and widowers to divorcees.Originality/valueOnce scholars better understand the historical background for trends in divorce and remarriage, they can more readily recognize and address the implications for marriage in the present day.
Organizational configuration as an antecedent to buying centers' size and structure
Authors: “Andy” Wood John 
Published: January 2007

PurposeRecent research suggests that organizations cycle through a small set of possible configurations. Each buying center as an informal organization within one of these four viable types of structure will exhibit distinct configuration attributes. Describing and predicting the buying center's configuration as indicated by organizational structure are the purpose of this research.Design/methodology/approachData collected via mail survey are used to classify organizations into hypothesized segments via K‐means cluster analysis. Buying center structure is contrasted and tested for differences using MANOVA, MDA, and post hoc t‐tests.FindingsThe extensivity or level of participation in the buying center is significantly related to the type of organization. Organizational formalization and centralization are consistently related to the formalization and centrality of the buying center.Research limitations/implicationsThe generalizability of the findings is limited as the sample is from a single US geographical area. Buying center participation and structure may be a function of the product. Research findings are limited to a specific service.Practical implicationsAwareness of the structure of the buying center is useful for marketing and sales managers. This knowledge can guide their efforts to allocate scarce sales resources at appropriate levels for business customers.Originality/valueThis paper closes a gap in the business‐to‐business marketing literature about antecedents to the buying center's structure.
Racial diversity in professional selling: an empirical investigation of the differences in the perceptions and performance of African‐American and Caucasian salespeople
Authors: Martin Craig A. 
Published: January 2007

PurposeAlthough a significant number of employment fields and categories have followed the trend of increasing the number of minority employees in their profession, professional selling remains a profession dominated by the presence of Caucasian males. Racial minorities and their performance in a professional selling environment have yet to be examined in depth. Understanding why there are so few African‐Americans in professional selling is important. However, analyzing and comprehending what these salespeople accomplish once they obtain professional sales positions should also be of considerable interest, which this paper seeks to examine.Design/methodology/approachUtilizing a sample of 294 African‐American and Caucasian salespeople, the present manuscript empirically examines a variety of important work‐related perceptions and behaviors, and the performance levels of separate races of salespeople, to determine whether differences exist based on the race of the salesperson.FindingsResults indicate that African‐American and Caucasian salespeople do not exhibit significant differences in terms of their psychological climate perceptions, customer relationship effort, and overall performance. Additionally, the results indicate that racial similarity between the sales manager and the sales representative significantly influences the aforementioned perceptions and performance of salespeople.Originality/valueManagerial implications suggest that managerial‐level training should be utilized to create sales atmospheres that create equal opportunities for all salespeople. Sales executives will also be able to utilize the results from the present study as evidence that separate races of salespeople appear to be equally qualified to perform the job.
Salesforce control system in high‐tech contexts: do environment and industry matter?
Authors: Lapierre Jozée , Skelling Jimmy 
Published: January 2007

PurposeAims to examine the influence exerted by two key actors – sales person and sales manager – on the salesforce control system used by high‐tech industries. First, since these industries evolve in a highly turbulent environment, external conditions can be expected to modify the relationships between the antecedents and the control system. Also seeks to study the differences in two industries' reactions to an uncertain environment.Design/methodology/approachThe investigation was empirical, and a total of 200 managers were surveyed across two industries (the computer and the electrical/electronic industries) in the province of Quebec, Canada.FindingsResults suggest that both sales person and sales manager characteristics predict the control system. Second, environment uncertainty and technological turbulence modify the relationships between most of the antecedents and the control system. Third, few differences were found in how the two industries respond to a turbulent environment. The results cannot be generalized, mainly because of the geographical context of this research, meaning that their use is somewhat limited for managers in other regions. The findings nonetheless give managers insight into which characteristics influence the control system and how environment influences the relationships investigated.Originality/valueContributes to the marketing literature since it is the only study other than Krafft's that measures the direct effects that the two key actors exert on the control system. This research is also the first to empirically show the indirect effects attributable to environment. The results are exploratory and should be replicated in other contexts to improve their external validity.
Transforming partner relationships through technological innovation
Authors: Zablah Alex R. , Johnston Wesley J. , Bellenger Danny N. 
Published: January 2007

PurposeTo develop and propose a conceptual model that explains why downstream channel members (e.g. retailers) are likely to adopt or resist the implementation of emerging partner relationship management (PRM) technologies by their channel counterparts (i.e. suppliers).Design/methodology/approachThe conceptual model is grounded in organizational innovation theory and utilizes select case examples to support posited relationships.FindingsResellers' level of commitment to new PRM tools deployed by suppliers is likely to be driven by their perception of the technology's impact on the equity (i.e. fairness) and efficiency (i.e. cost) of existing channel relationships. In turn, resellers' perceptions about the equity and efficiency implications of PRM technology adoption are expected to be influenced by several factors, including: environmental factors, suppliers' choice of influence strategies and the characteristics of the exchange relationship.Research limitations/implicationsAside from offering several testable propositions, the paper also raises various questions that are worthy of investigation, such as: To what extent (if at all) do boundary‐spanning technologies alter the basic nature of channel relationships? Can the deployment of PRM tools simultaneously lead to both greater channel conflict and coordination? Do differences in reseller commitment result when different implementation partners (i.e. third‐party software firms) handle the deployment of the technology across geographic regions?Originality/valueThe paper builds on the inter‐organizational concepts of equity and efficiency to offer a new perspective on the adoption of boundary‐spanning technologies in a channel setting.
Advancing hermeneutic research for interpreting interfirm new product development
Authors: Woodside Arch G. , Pattinson Hugh M. , Miller Kenneth E. 
Published: January 2007

PurposeThe principal objective here is to describe conceptual and research tools for achieving deeper sense‐making of what happened and why it happened –including how participants interpret outcomes of what happened and the dynamics of emic (executive) and etic (researcher) sense‐making.Design/methodology/approachThis article uses a mixed research design including decision systems analysis, cognitive mapping, computer software‐based text analysis, and the long interview method for mapping the mental models of the participants in specific decision‐making processes as well as mapping the immediate, feedback, and downstream influences of decisions‐actions‐outcomes.FindingsThe findings in the empirical study support the view that decision processes are prospective, introspective, and retrospective, sporadically rational, ultimately affective, and altogether imaginatively unbounded.Research limitations/implicationsNot using outside auditors to evaluate post‐etic interpretations is recognized as a method limitation to the extended case study; such outside auditor reports represent an etic‐4 level of interpretation. Incorporating such etic‐4 interpretation is one suggestion for further research.Practical implicationsAsking executives for in‐depth stories about what happened and why helps them reflect and uncover very subtle nuances of what went right and what went wrong.Originality/valueA series advanced hermeneutic B2B research reports of a specific issue (e.g., new product innovation processes) provides an advance for developing a grounded theory of what happened and why it happened. Such a large‐scale research effort enables more rigorous, accurate and useful generalizations of decision making on a specific issue than is found in literature reviews of models of complex systems.
Determinants of export performance across service types: a conceptual model
Authors: La Vinh Q. , Patterson Paul G. , Styles Chris W. 
Published: January 2007

PurposeTo highlight the relative importance of service‐specific export performance drivers that help successful exporting.Design/methodology/approachA gap between the antecedents of manufacturing and service firms was identified via an extensive review on the export performance as well as services literature. Taking the resource‐based view and the contingency approach, a series of research propositions relating to the determinants of export performance among service firms are developed.FindingsThis paper suggests that traditional export performance models, developed for and tested with manufacturing firms, cannot be assumed to apply equally well in service settings. Further, service specific export theory needs to adopt a contingency approach which in turn provides insightful and value‐added research for academics and practitioners in the services exporting sector.Originality valueThe paper provides recognition of the relative importance of the different export performance and value drivers; value propositions can be more effectively designed in order to gain competitive advantage.
Service providers and customers: social exchange theory and service loyalty
Authors: Sierra Jeremy J. , McQuitty Shaun 
Published: January 2007

PurposeThis paper extends Lawler's argument (in “An affect theory of social exchange”) that social exchanges can create a sense of shared responsibility to service settings, and predict that inseparability produces customer perceptions of shared responsibility for service outcomes, resulting in greater emotions. When emotions are positive, there should be increased loyalty to the service provider.Design/methodology/approachA questionnaire was used to obtain cross‐sectional data pertaining to our model's constructs: inseparability, shared responsibility, emotional response, and service loyalty. A structural equation model evaluated the strength of relationships between these constructs.FindingsSupport was found for the predicted relationships between inseparability and shared responsibility, shared responsibility and emotions, and emotions and service loyalty.Research limitations/implicationsInseparability and shared responsibility have not been measured before, and more research is needed to validate and test the scales we develop. Goods are seldom sold without some service attached, and anything that contributes to perceptions of inseparability and shared responsibility may affect emotional responses and brand loyalty for both services and goods.Practical implicationsService employee training programs should emphasize the customer's role in the service experience to increase perceptions of shared responsibility and to create a positive emotional experience for customers.Originality/valueThis study contributes to the services marketing literature by viewing inseparability as a potential source of service brand loyalty, developing original scales for measuring inseparability and shared responsibility in a services setting, and applying a previously untested theory to a marketing context.
The impact of service provider emotional intelligence on customer satisfaction
Authors: Kernbach Sally , Schutte Nicola S. 
Published: January 2007

PurposeThis study seeks to examine whether higher emotional intelligence displayed by service providers leads to greater customer satisfaction.Design/methodology/approachA community sample of 150 participants viewed video clips depicting a service provider displaying three different levels of emotional intelligence in high or low service difficulty transactions.FindingsHigher emotional intelligence displayed by the service provider led to greater reported satisfaction with the service transaction. Further, there was an interaction between emotional intelligence of the service provider and transaction difficulty. In the low transaction difficulty condition there was progressively more satisfaction at each higher level of emotional intelligence of the service provider. In the high transaction difficulty condition, there was low satisfaction in the low service provider emotional intelligence condition, but no significant difference in satisfaction between the high and medium levels of service provider emotional intelligence.Research limitations/implicationsA limitation of the research is that the study's experimental design sacrificed some external generalizability in order to maintain internal validity and obtain more definite information regarding the causal effects of service provider emotional intelligence on customer satisfaction. Future research might examine the replicability of the present results in a field study of actual service encounters.Originality/valueThe findings of the present study lend support to theoretically‐based claims of the importance of service provider emotional intelligence in determining customer satisfaction.