Soft Skills and Conflict Resolution in Students of the National Polytechnical Institute
Authors: Valdez Benedicta María Domínguez , Torres María del Rosario López , Palacios Cristóbal Solís , Herrero Mariza Raluy 
Published: February 2025

Objective: This study analyzes the factors of soft skills in the National Polytechnic Institute of the Ninth semester of the Civil Engineering Degree. Since currently, soft skills have been left aside, which are a fundamental part of the training of students and have a great impact on conflict resolution, not only on a professional level, but also on a personal level. By knowing the impact on communication, problem solving and teamwork, strategies can be implemented for the benefit of students.

Theoretical Framework: This research is based on theoretical foundations with communication, which is a fundamental part of the development of the human being, as well as conflict resolution, where students are immersed in day-to-day life, as well as teamwork, which is a fundamental part. of the labor field and in the formation of integration networks.

Design/Methodology/Approach: The methodology used in this research was a quantitative approach, considering 107 students in the ninth semester of the ESIA Zacatenco Civil Engineering career of the National Polytechnic Institute (IPN), to have relevant information to the constructs that involve the soft skills that are : communication, problem solving and teamwork.

Findings: For the development of this research project, a measurement instrument was applied that includes 3 dimensions regarding soft skills, which are: communication, problem solving and teamwork. The questionnaire was applied to a census of 107 people. Among the results obtained, 40.2% of the people surveyed comment that they have good written communication, grammar and spelling skills; Regarding teamwork, 42.1% of the people surveyed consider working quite well in a team; In addition to this, 32.7% say they maintain team motivation effectively by offering ideas to achieve better results. Regarding problem solving, it is a very important element in the management of soft skills. 43.9% of those surveyed are able to identify problems using different methods and sources for their analysis, whether in their neighborhood, community, or in other situations. However, only 37.4% get involved in providing a solution to these problems. However, only 38.3% of people are able to solve difficult problems by making comparisons with similar problems and finding appropriate analogies.

Social Impact: Knowing the elements that impact conflict resolution using soft skills as support will have a great impact so that students can make the best decisions and achieve collaborative work, where people learn and strengthen themselves together, in the same way. The mastery of some soft skills will help students when they integrate into the labor market, achieving a shared vision and teamwork.

Originality/Value: The work carried out represents how communication, problem solving and teamwork positively impact the actions and learning of the students of the National Polytechnic Institute. Knowing the elements of soft skills will be very useful for students and for the educational institution, because previously the focus was only on hard skills, leaving soft skills aside.