bluuebunny/crossref_metadata_2025_split huggingface dataset:
Menu‐Safe: a business viewpoint from the manager and head chef at the Isis Restaurant, Salford, UK
Authors: Clark Katherine , Stewart Brett , Ball Anthony , Jones Chris 
Published: August 2008

PurposeThe purpose of this paper is to present the viewpoints of a manager and head chef from a small restaurant using Menu‐Safe, a new method of HACCP in the Hospitality industry. It is the seventh article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utility.Design/methodology/approachThe manager's and head chef's viewpoints were obtained during interviews with the lead author.FindingsBoth manager and head chef describe the positive impact Menu‐Safe has had in their business, in particular in documentation and record keeping, supervision and communication, and training.Originality/valueThe paper identifies positive feedback for the Menu‐Safe system from practitioners and makes a recommendation that the method of food safety management is used by other businesses in the hospitality industry. It offers a unique viewpoint and provides practical advice for readers.
Case pack quantity's effect on retail market share
Authors: Waller Matthew A. , Heintz Tangari Andrea , Williams Brent D. 
Published: August 2008

PurposeThe purpose of this study is to investigate the impact of a key logistics and distribution variable, case pack quantity, on a consumer packaged goods (CPG) manufacturing firm's performance. The paper builds theory with respect to case pack quantity's dichotomous impact on the retail shelf replenishment process and subsequent impact on market share depending on product rate‐of‐sale (ROS).Design/methodology/approachThe study empirically tests the case pack quantity phenomenon using monthly in‐store data collected over a two year time period, market share data and data provided by a leading US CPG manufacturer in the ready‐to‐eat cereal category. Regression analysis is used to determine if case pack quantity significantly impacts firm market share.FindingsAccording to compelling theoretical and empirical evidence, the number of units per retail shipping container (case pack quantity) has a significant impact on retail market share. The evidence indicates that the effect of case pack quantity on market share depends upon the ROS of a given stock‐keeping unit (SKU). For faster selling SKUs, larger case packs should increase market share. For slower selling SKUs, larger case pack quantities reduce market share because of additional stockouts at the retail level, resulting from execution problems caused by the larger case pack quantities.Practical implicationsGiven the study's findings, CPG manufacturing firms must align case pack quantities with SKU ROS to positively affect the shelf replenishment process.Originality/valueThe paper demonstrates that case pack quality has a significant impact on retail market share.
Nordic research in logistics and supply chain management: an empirical analysis
Authors: Stentoft Arlbjørn Jan , Jonsson Patrik , Johansen John 
Published: August 2008

PurposeThe purpose of this data‐based analysis is to report and reflect on the characteristics of the academic discipline concerned with logistics and supply chain management (SCM) as it is conducted in the Nordic countries (Denmark, Finland, Iceland, Norway and Sweden). The paper further seeks to explain variations in the research field in terms of the demographics, research domains and methodologies, and publication patterns of the study's respondents.Design/methodology/approachAn e‐mail questionnaire survey was distributed to 353 researchers based in the Nordic countries. With 144 answers returned, the response rate was 41 per cent.FindingsThe study did not provide a clear picture of a distinct Nordic research paradigm applying to the study of logistics and SCM. The analysis shows as characteristic of research issues pursued by Nordic researchers the focus on supply chains and networks and the use of dyads, chains or networks of organizations as levels of analysis. The use of case study methodology and a highly diversified publication pattern were likewise evident. Most researchers were found to rely heavily on external research funding. Significant differences were also identified for research conducted by researchers holding PhD degrees as compared to research by respondents with lower degrees, for researchers affiliated with institutions based in the technical sciences in comparison to those in the social sciences, and for institutions according to their varying degrees of experience with research in the field and external funding.Research limitations/implicationsThe research reported here may help individual researchers raise their consciousness about their own research.Originality/valueThis is the first empirical study to analyze research paradigms within logistics and SCM in the Nordic countries. It identifies a number of significant differences in regard to research patterns among various categories of researchers and institutions.
The year 2007 survey
Authors: Lieb Robert 
Published: August 2008

PurposeThis study attempts to provide insight into the dynamics of the third party logistics (3PL) industry in the Asia‐Pacific (APAC) region.Design/methodology/approachThe data reported in this paper were generated through a survey of the chief executive officer (CEOs) of ten of the largest 3PLs operating in the region.FindingsThose companies anticipate substantial regional revenue growth, with nearly one‐quarter of that growth coming from acquisitions. Private equity (PE) investors have been active in the region, and the CEOs are divided as to whether that is a positive or negative development. Price compression, market entrance of foreign 3PLs, and increased pressure to internationalize services were identified as the most important regional market dynamics. Continued growth of intra‐Asian business and possible expansion of transportation services were cited as the most important regional opportunities. A continuing shortage of management talent, the region's regulatory structure, and inferior transportation services were cited as the most significant regional problems.Practical implicationsThe region's growth prospects will promote further investments by 3PLs and PE companies. Regional transportation problems will continue to trouble 3PLs, and they must develop strategies to address shifting manufacturing patterns. The regional “talent shortage” will continue, and while 3PLs have taken steps to improve recruiting, training, and retention, there is little short‐term relief in sight. Regional buyers of 3PL services are becoming more sophisticated, and will likely place even more pressure on prices. Continued cost‐cutting measures and growing customer selectivity are the most likely reactions of 3PLs to that pressure.Originality/valueThe paper provides insight into the current status and future prospects of the third‐party logistics industry in the APAC region.
The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness
Authors: Andreassen Tor W. , Olsen Line L. 
Published: August 2008

PurposeThe study is motivated by business' mixed response to increasing demand for customer service, leaving the question as to its impact on performance open. The study is concerned with the impact of customers' perception of customer service (bad/good) on variables that are known to drive revenue, i.e. customer satisfaction, perceived relative attractiveness, and commitment.Design/methodology/approachData were collected through a survey among bank customers. Two groups were sampled: customers who have experienced good or bad customer service. The hypotheses were tested by applying structural equation modeling and running two group analysis using the PLS and LISREL softwares.FindingsCustomers that experience bad customer service do take into account the same variables in their evaluation as do customers that experience good customer service. They do however, put different weights on every factor in the evaluation process. Also the strength of the relationships between the variables seems to differ. Typically, analyses showed that customers experiencing bad customer service tend to consider more thoroughly all aspects of the service; the relationships between the variables were stronger and the explained variance of each construct higher, than in the group of customers experiencing good customer service. However, the paths are not different across the groups.Research limitations/implicationsThe paper has only tested the model and hypotheses in one industry. Future research should test the same model using different industries reflecting different customer involvement levels.Practical implicationsFrom this study, service managers can learn that investing in customer service in ongoing customer relations is “the right thing to do” as it is linked to customer equity through customers' commitment to the firm. Second, as customer service in such relationships drives perceived relative attractiveness, saving the bottom line by cutting back on the human side of the customer interaction, may harm the firm's competitive position in the marketplace.Originality/valueThe impact of customer service on key performance variables in ongoing relations has to the knowledge never been studied before.
Innovation of product‐related services
Authors: Gebauer Heiko , Krempl Regine , Fleisch Elgar , Friedli Thomas 
Published: August 2008

PurposeThis paper aims to answer the following two research questions: “What antecedents are required for the innovation of product‐related services?” and “How do the antecedents differ for product‐related services developed during the product development process or during the product usage?”Design/methodology/approachA multi‐case research design was employed.FindingsInvolvement of frontline employees, information sharing, multifunctional teams, funnel tools, information technology, internal organization, and training and education have a similar impact on the success of integrated and separated service innovations. Presence of service champion, autonomy of employees, market testing, and market research have a positive effect on separated, but a negative impact on integrated service innovations. The strategic focus, external contacts, availability of resources, and management support are positively associated with both innovation types, but their importance is essentially higher for separated than for integrated product‐related service innovations.Research limitations/implicationsThe external validity (generalizability) of the antecedents could not be assessed accurately.Practical implicationsThe explanation of antecedents forms a model that can guide managers who wish to develop product‐related services successfully.Originality/valueThe findings imply that managers contemplating a product‐related service innovation project have to consider the innovation type (integrated or separated) and reframe the antecedents accordingly.
Numerical simulation of turbulent flow in an industrial helical static mixer
Authors: Rahmani Ramin K. , Keith Theo G. , Ayasoufi Anahita 
Published: August 2008

PurposeFluid mixing plays a critical role in the success or failure of industrial processes which call for the addition of small quantities of chemicals to working fluid. This paper aims to describe how mixing processes of liquids in turbulent flow regime can be simulated numerically, present the flow pattern through a helical static mixer, and provide useful information that can be extracted from the simulation results.Design/methodology/approachThe performance of a helical static mixer under turbulent flow conditions is numerically studied. The model solves the 3D Reynolds‐averaged Navier‐Stokes equations, closed with the Spalart‐Allmaras turbulence model, using a second‐order‐accurate finite‐volume numerical method. Numerical simulations are carried out for a six‐element mixer. Using a variety of predictive tools, mixing results are obtained and the performance of static mixer under turbulent flow condition is studied.FindingsThe upstream mixing elements increase the mixing more effectively compared to the downstream mixing elements; and also, the rate of mixing is higher in the regions close to the edges of mixing elements.Practical implicationsStatic mixers have been widely used in the following industries: chemicals, food processing, heating, ventilation, and air conditioning, mineral processing, paints and resins, petrochemicals and refining, pharmaceuticals, polymers and plastics, pulp and paper, and water and waste treatment.Originality/valueThis paper fulfils an identified information need and offers practical help to an individual researcher in academia as well as industry.
Effect of arbitrary magnetic Reynolds number on MHD flows in convergent‐divergent channels
Authors: Makinde O.D. 
Published: August 2008

PurposeThe objective of the present study is to investigate the effect of arbitrary magnetic Reynolds number on steady flow of an incompressible conducting viscous liquid in convergent‐divergent channels under the influence of an externally applied homogeneous magnetic field.Design/methodology/approachThe solution of the non‐linear 2D Navier‐Stokes equations modeling the flow field is obtained using a perturbation technique coupled with a special type of Hermite‐Padé approximation method implemented numerically on MAPLE and a bifurcation study is performed.FindingsThe results show that increasing values of magnetic Reynolds number causes a general decrease in the fluid velocity around the central region of the channel. The flow reversal control is also observed by increasing magnetic field intensity. The bifurcation study reveals the solution branches and turning points.Practical implicationsThe reported results are very useful in the field of engineering flow control and industrial metal casting for the control of molten metal flows.Originality/valueEffect of arbitrary magnetic Reynolds on the overall flow structure in converging‐diverging channels are presented and studied using a newly developed numerical approach.
A piecewise parabolic method for barotropic and nonbarotropic two‐fluid flows
Authors: Zheng J.G. , Lee T.S. , Winoto S.H. 
Published: August 2008

PurposeThe aim of the study is to present a piecewise parabolic method (PPM) for numerical simulation of barotropic and nonbarotropic two‐fluid flows in more than one space dimension.Design/methodology/approachIn transition layers of two components, a fluid mixture model system is introduced. Besides, conserving the mass, momentum and energy for the mixture, the model is supplemented with an advection equation for the volume fraction of one of the two fluid components to recover the pressure and track interfaces. The Tait and stiffened gas equations of state are used to describe thermodynamic properties of the barotropic and nonbarotropic components, respectively. To close the model system, a mixture equation of state is derived. The classical third‐order PPM is extended to the two‐fluid case and used to solve the model system.FindingsThe feasibility of this method has been demonstrated by good results of sample applications. Each of the material interfaces is resolved with two grid cells and there is no any pressure oscillation on the interfaces.Research limitations/implicationsWith the mixture model system, there may be energy gain or loss for the nonbarotropic component on the material interfaces.Practical implicationsThe method can be applied to a wide range of practical problems.Originality/valueThe method is simple. It not only has the advantage of Lagrangian‐type schemes but also keeps the robustness of Eulerian schemes.
Using localized wall discharge to control the fluid flow and heat transfer for the flow over a backward facing step
Authors: Kiwan Suhil 
Published: August 2008

PurposeStudying the effect of localized wall discharge on the fluid flow and heat transfer for a flow over backward facing step is the main purpose of this paper. Jet is used to control the reattachment length which controls the fluid flow and heat transfer downstream the step. Several parameters are to be investigated: geometric; expansion ratio, location of the jet, and jet angle flow; Reynolds number, jet velocity.Design/methodology/approachNumerical simulation using both the standard K−ε and renormalized group turbulence theory (RNG) K−ε models are used to model flow in the computational domain. The energy equation is also used to model the heat transfer characteristics of the flow. The model equations are solved numerically using a finite volume code.FindingsIt is found that the presence of the wall jet at a proper location can significantly influence the flow and heat characteristics of the problem. Furthermore, varying the ratio of the jet velocity to the main stream velocity could play an important role in controlling the size of the circulating bubble and, therefore, the fluid and heat transfer characteristics of the flow, whereas, the expansion ratio has less influence. It is also found that increasing Reynolds number increases the value of maximum heat transfer but has less influence on either its location or the reattachment length.Research limitations/implicationsThe range of the Reynolds number considered in this research covers only the turbulent regime. The research does not cover laminar flows. The results and conclusions cover only three values of expansion ratios. Namely (expansion ratio (ER)=1.67, 1.8 and 2). Conclusions should not be read beyond these values of ER.Practical implicationsThis work gives designers of similar flows a new method of controlling the fluid flow and heat transfer by varying jet angle.Originality/valueThis work has not been done before and it can initiate additional research projects as investigating the effect of applying wall jets in combustors.
What HR can do to give change a chance
Authors: Derwent Cooke Richard 
Published: August 2008

PurposeThis article presents the view that change is part of nature rather than an industrial process, and that HR specialists are well placed to approach it with the care and sensitivities needed to make it successful.Design/methodology/approachHighlights the skills and attributes that HR specialists need in order to help an organization to change successfully.FindingsDescribes the need for leaders to inspire their employees, help them to feel safe and reassure them that change is in their interests.Practical implicationsContends that HR specialists have the opportunity, and the training, to help line managers who are less able in these areas.Originality/valueArgues against the “human resources” view of employees.
It's time employees had more say in evaluating their supervisors
Authors: Marques Joan 
Published: August 2008

PurposeThis paper aims to advance the view that employees should be allowed to evaluate their supervisors, with a review of these evaluations by the next level of management.Design/methodology/approachDraws on reflections from a workshop in which members of the workforce shared their concerns about the arbitrariness of supervisors in judging their performance, and these employees' lack of power and influence to critique the supervisor's performance in return.FindingsShows that, even in workplaces that claim to have initiated mechanisms for employees to evaluate their supervisors, these often fall short, either because employees have to place their names on their evaluations or because supervisors hand pick the employees who take part.Practical implicationsContends that reciprocal reviews would improve the performance of supervisors.Originality/valueDetails a useful role for HR in the reciprocal‐review process.
Changing systems of external examination
Authors: Stensaker Bjørn , Brandt Ellen , Henrik Solum Nils 
Published: August 2008

PurposeThe purpose of this paper is to review and identify changes in systems of external examinations in Denmark, the UK and Norway.Design/methodology/approachComparative analysis of studies, reviews and documents concerning the purpose and functioning of systems of external examination in three selected countries.FindingsThe paper concludes that systems of external examinations are being transformed from a focus on student performance to a focus on programme quality and coherence in all three countries studied.Practical implicationsThe paper shows that older and newer forms of quality assurance are becoming more integrated with the potential of creating quality assurance procedures addressing teaching and learning issues more directly.Originality/valueMuch attention has been given to newer forms of external quality assurance schemes. More traditional forms of quality assurance have, as a consequence, received less attention although they may still provide benefits to higher education.
Grade inflation and law school admissions
Authors: Wongsurawat Winai 
Published: August 2008

PurposeThe purpose of this paper is to evaluate the evidence on whether grade inflation has led to an increasing emphasis on standardized test scores as a criterion for law school admissions.Design/methodology/approachFit probabilistic models to admissions data for American law schools during the mid to late 1990s, a period during which trends of grade inflation can be observed, and detect changes in emphasis on grades and standardized test scores as admissions criteria over time.FindingsThe juxtaposing trends of grade inflation and of the increasing predominance of standardized test scores in law school admissions suggest the possibility that grade inflation has had a negative impact on the value of grades as a signal of student ability.Practical implicationsThe empirical evidence of potential undesirable consequences of grade inflation may persuade education professionals to take active measures to control the inflationary trend.Originality/valueViewing grades as a signal of a student's ability, this study is the first attempt to measure the responses of signal receivers to grade inflation using real‐world, behavioral data.
Business students' ethical evaluations of faculty misconduct
Authors: Valentine Sean , Kidwell Roland E. 
Published: August 2008

PurposeThis study aims to gauge business school student perceptions of the academic conduct of college professors, to determine students' ethical evaluations of certain potential faculty behaviors. The relationships between perceived faculty misconduct and several student demographic characteristics including sex and academic classification were also investigated.Design/methodology/approachA large sample of undergraduate students attending one of two diverse universities responded to an anonymous survey. Responses were analyzed using univariate and multivariate statistical methods.FindingsBehaviors such as giving lower grades because of opposing opinions in the classroom and sharing an undergraduate student's private information with colleagues were rated the most harshly by student respondents. The 55 items that we used to measure professors' academic misconduct distilled into two basic dimensions: “inappropriate sexual situations” involving students and coworkers and “inappropriate familiarity with students.” Student sex and academic classification were related to one or both of these dimensions.Research limitations/implicationsThe study did not address whether faculty misconduct might be seen as incompetent by the students rather than unethical. The survey also did not ascertain if or how often the student respondents had observed the behaviors that they judged as unethical or ethical.Practical implicationsFaculty who wish to be more effective teachers and role models should realize their behaviors are being scrutinized and evaluated by students who make ethical judgments about teacher conduct.Originality/valueThe study makes an important contribution by distilling 55 established items on ethical behaviors into two durable ethics scales regarding faculty‐student relationships: “inappropriate sexual situations” and “inappropriate familiarity with students.” These scales can be applied in future research.