bluuebunny/crossref_metadata_2025_split huggingface dataset:
Segmenting internet banking adopter and non‐adopters in the Turkish retail banking sector
Authors: Ozdemir S. , Trott P. , Hoecht A. 
Published: June 2008

PurposeThis study aims to identify perceptual, experience related, demographic, socio‐economic and situational characteristics of internet banking adopters and non‐adopters. In particular, perceptual differences between IB adopters and non‐adopters are to be examined.Design/methodology/approachBased on relevant literature and previous research that included interviews with leading internet banking managers in Turkey, a questionnaire was designed. Face‐to‐face questionnaires were distributed to 155 convenience samples of internet users.FindingsThere were significant differences between adopters and non‐adopters of the service in terms of their perceptual, experience and consumer related characteristics. Internet banking adopters perceived internet banking use as less risky, more user‐friendly and more useful compared to internet banking non‐adopters. Internet banking non‐adopters who intend to use the service in the future (i.e. later adopters) perceived internet banking use as less risky and more useful compared to non‐adopters who do not intend to use the service (i.e. laggards). Internet banking adopters were also found to have more experience with mobile internet, and have higher income and longer working hours.Practical implicationsThe managerial implications of the study are that the banks in Turkey should reduce the risk perceptions of non‐adopters, particularly the ones who do not intend to use the service in the future (i.e. laggards). They should also motivate non‐adopter segments to have more experience with more general internet based services. The initial target to diffuse internet banking in Turkey should include the segments which have greater income and longer working hours.Originality/valueThis study applies the Technology Acceptance Model (TAM) to identify the perceptual differences between internet banking adopter and non‐adopter segments and sub‐segments in the Turkish context.
Demographic influences on behaviour
Authors: Branca Ana S. 
Published: June 2008

PurposeThe purpose of this paper is to examine how demographic characteristics contribute to consumers' decision on bank delivery channels' usage, namely the direct and indirect demographic influence on channel usage frequency via cognitive and affective mediators.Design/methodology/approachThe consumer usage frequency pattern concerning the main bank delivery channels and its determinants are modelled and analysed with a questionnaire sent to 24,000 bank customers. This stage was preceded by a series of in‐depth interviews to bank managers and bank customers.FindingsEmpirical evidence suggests that demographic variables' influence over consumers' usage frequency decision has both a direct and indirect component. These influences are identified by delivery channel.Research limitations/implicationsThe main limitation derives from the nature of empirical results and their generalization to other samples and contexts. Nevertheless, precautions recommended in the literature to overcome this limitation were followed.Practical implicationsBank managers will benefit from knowing, by channel, which demographic characteristics have the desired direct and indirect impact on usage frequency. This information will improve bank managers' efforts to encourage customers to favour a specific delivery channel.Originality/valueIn the literature, only the direct influence of demographics is compared to the innovation attributes in order to explain the innovation adoption decision. By clarifying the impact of demographic variables, the paper provides a more robust perception on their role as determinants of the bank delivery channels' usage.
Market driving in retail banking
Authors: Martín‐Consuegra David , Molina Arturo , Esteban Águeda 
Published: June 2008

PurposeThe purpose of this paper is to investigate the relationship between the proactive market orientation approach and business performance in retail banking.Design/methodology/approachBased on a theoretical discussion, empirical research was conducted to test the proposed relationship. Multiple item indicators were employed to measure the constructs.FindingsResults from the study provide empirical support, suggesting that the proactive market orientation approach has a positive influence on business performance.Research limitations/implicationsThe study has pondered the relationship between the proactive market orientation approach and business performance, while other factors that have an influence on business performance have not been considered.Practical implicationsResearch results suggest that the proactive market orientation philosophy in the banking sector can be viewed as a threshold factor in order to increase business performance.Originality/valueThe present study provides useful information on driving market strategies in retail banking.
Building financial brands: the Russian way
Authors: Woodger Clive 
Published: June 2008

PurposeThe purpose of this article is to report on home‐grown methods to build financial brands the Russian way.Design/methodology/approachThis is a viewpoint article based on the author's experiences of working with leading Russian banks as the managing director of SCG London, international strategic branding consultancy.FindingsThe increasingly competitive – and crowded – Russian retail banking market has led to a growing awareness of the importance of branding in helping domestic banks distinguish themselves.Originality/valueThis article is of value to bank marketers wanting a brief overview and introduction to bank marketing and branding in Russia.
Implementing statistical process control: an organizational perspective
Authors: Elg Mattias , Olsson Jesper , Jörn Dahlgaard Jens 
Published: June 2008

PurposeThe purpose of this paper is to contribute to the understanding of how statistical process control (SPC) methodology can be implemented and used in organizational settings.Design/methodology/approachAn action research model was used. Data were collected through formal meeting protocols, interviews and participant observation.FindingsBased on the results of an action research project, the paper emphasizes the need for: top management support with respect to roles such as infrastructural assistance, mentor, critic, financer; creating system validity through the involvement of people with experiential knowledge about the “world” in which SPC should be applied; keeping a small, highly knowledgeable development team with appropriate expertise together during the whole process from beginning to end; keeping the various end‐users in focus but separate and prioritising between their different needs; and working with iterative design methodology.Research limitations/implicationsThe paper provides the research field with a unique case of implementing SPC using a computerized administrative data system.Practical implicationsOrganizations are given guidelines to use when implementing SPC.Originality/valueThe paper contributes knowledge in an underdeveloped field of research. It may provide a basis for further research and scholarly analysis.
Management for sustainable health
Authors: Wreder Åsa , Gustavsson Maria , Klefsjö Bengt 
Published: June 2008

PurposeThe purpose of this paper is threefold: to describe how a large organization has successfully worked to achieve sustainable health; compare the work of the large organization with methodologies used by smaller successful organizations; and then to create a model for how managers of larger organizations can work to create sustainable health.Design/methodology/approachThe empirical data were gathered through interviews with managers at different organizational levels and workshops with employees, within a case study in a large bank which received the award “Sweden's best workplace”. The data were also compared to results from earlier case studies of three smaller organizations that have received the same award.FindingsThe results of the studies show coinciding results as to the importance of management commitment and methodologies, such as employee involvement, delegation, goal deployment and coaching, to create a health‐promoting work environment. This indicates that larger organizations do not need any specific methodologies.Practical implicationsBased on the experiences from four successful organizations, managers should mainly consider doing the following: start measuring and evaluating the consequences of sickness absence in their organization; and adopt a management strategy based on humanistic core values that are supported by methodologies and tools.Originality/valueThe paper adds understanding about how managers of large organizations could work practically to overcome management problems in today's working life and support the work and organizational factors earlier described in the literature to create a health‐promoting work environment that stimulates the development of sustainable health.
Which management practices are contributory to service quality?
Authors: Ueno Akiko 
Published: June 2008

PurposeThere are many features which have been regarded as having a critical role in supporting service quality. The purpose of this research is to identify which management practices support service quality.Design/methodology/approachA questionnaire survey of medium and large‐sized mass and technological services in the UK was conducted.FindingsIt was found that service quality and the management practices were all significantly associated in mass services, but this was not the case in technological services.Research limitations/implicationsFurther research should consider those management features which were found to be non‐contributory to service quality in technological services.Originality/valueThis research has clarified the ranking of the management practices in terms of the contribution they have made to support service quality, and also found the differences between the two types of services.
Planning accelerated life tests under Exponentiated‐Weibull‐Arrhenius model
Authors: Barriga Gladys D.C. , Lee Ho Linda , Cancho Vicente G. 
Published: June 2008

PurposeThe purpose of this paper is to present designs for an accelerated life test (ALT).Design/methodology/approachBayesian methods and simulation Monte Carlo Markov Chain (MCMC) methods were used.FindingsIn the paper a Bayesian method based on MCMC for ALT under EW distribution (for life time) and Arrhenius models (relating the stress variable and parameters) was proposed. The paper can conclude that it is a reasonable alternative to the classical statistical methods since the implementation of the proposed method is simple, not requiring advanced computational understanding and inferences on the parameters can be made easily. By the predictive density of a future observation, a procedure was developed to plan ALT and also to verify if the conformance fraction of the manufactured process reaches some desired level of quality. This procedure is useful for statistical process control in many industrial applications.Research limitations/implicationsThe results may be applied in a semiconductor manufacturer.Originality/valueThe Exponentiated‐Weibull‐Arrhenius model has never before been used to plan an ALT.
Risk intelligence: applying KM to information risk management
Authors: Caldwell French 
Published: June 2008

PurposeThe purpose of this paper is to show how the core knowledge management (KM) principles of business focus, accountability and operational support can be applied to information risk management to create risk intelligence.Design/methodology/approachThe paper looks at risk intelligence strategy in information governance, the fundamental KM principles – business focus, accountability and operational support.FindingsThe paper finds that a risk intelligence strategy gets the most business value from information governance and information risk management. Developing risk intelligence maximizes the return on value from information risk management investments.Originality/valueThe paper is of value in showing how enterprises can get started on implementing a risk intelligence strategy.
The “continuumization” of knowledge management technology
Authors: Mohamed Mirghani 
Published: June 2008

PurposeThis paper aims to explain why a different technology for knowledge management (KM) is needed. It also investigates the new trends in knowledge management technology (KMT), and shows how the new technology can be aligned with KM principles to satisfy business goals.Design/methodology/approachThis paper interprets array of literature in the area of KMT as related to its importance and development. It provides a roadmap to how technology may ascend to the level of the KM cognitive process. This can only be achieved, if KMT presents itself as an authentic conduit for knowledge, and not only a channel for the lower end of the continuum.FindingsSo far, KMT is not mature enough to deliver bona fide KM processes. The distance from data to knowledge cannot be handled by the existing technology unless technology cast off its bivalent logic. Despite the recent leaps in technology in general, the situation is still perplexing and elusive. This is because KMT deals with the knowledge continuum sets either as discrete unrelated events or as one class with no different technological requirements.Practical implicationsKMT has become increasingly complicated and confusing. This paper will explain why KMT has not fulfilled its promise yet, and how this fact can be used to avoid technology selection pitfalls.Originality/valueThe paper provides a roadmap for KM practitioners for evaluating KMT functionalities as related to the type of knowledge needed in their organizations for achieving competitive advantage.
Business ethics, restrictions on employment and knowledge management
Authors: Gayton Cynthia M. 
Published: June 2008

PurposeThe purpose of this paper is to address ethical and legal issues relating to employment contracts and the effect on knowledge transfer.Design/methodology/approachRelevant literature for business competition, learning and knowledge management and ethics were reviewed to prepare this paper.FindingsThis paper was an opportunity to express an opinion that employment contracts should reflect economic realities of both the employer and the employed to encourage high‐ethical standards.Practical implicationsEmployers and the employed may be encouraged to forthrightly discuss issues relating to ethics and competition in light of changing economic conditions.Originality/valueThis paper offers a self‐help perspective for employees, making them more aware of employment contract terms and responsibilities. Employers may be encouraged to craft more progressive contracts to not only protect business proprietary information and maintain ethical integrity, but also assist employees in taking control of their futures.
Intangible asset knowledge
Authors: Green Annie 
Published: June 2008

PurposeThe purpose of this paper is to present the culmination of an engineering concept of a knowledge valuation system that identifies the name of intangible assets.Design/methodology/approachThe paper employs the methodology or approach of identifying or naming intangible assets within the business environment.FindingsThe paper finds that knowing what to capture is fundamental to alignment with measures and indicators inherent in a business operational data.Originality/valueThe paper tackles the elusiveness of intangibles and attempts to bring structure and identification to a complex and confusing discipline. The decomposition of an intangible assets system that names intangibles could be the first step to measuring, valuing and managing them.
Online learning systems: highlights of the TechCast project
Authors: Halal William E. 
Published: June 2008

PurposeThe purpose of this paper is to describe a line of research for developing “online learning/research systems”.Design/methodology/approachTo illustrate this approach, the paper describes a research project that pools the knowledge of 100 experts working online to forecast breakthroughs in all fields of technology.FindingsThe paper finds that online learning/research systems offer great advantages for pooling the tacit knowledge residing throughout organizations.Research limitations/implicationsFormal research studies could be used to evaluate the benefits and drawbacks quantitatively.Practical implicationsMost organizations do not have access to their members' knowledge, so online learning systems would be helpful in making informed forecasts, evaluating strategies, and reaching decisions.Originality/valueThe paper provides a powerful innovation for improving knowledge.
e‐Learning as energetic learning
Authors: Bennet Alex , Bennet David 
Published: June 2008

PurposeThe purpose of this paper is to explore the role of emotion in learning, specifically, e‐learning and its relationship to the phenomenon called energetic learning.Design/methodology/approachAfter first presenting operation definitions, the paper looks through the lens of new findings in neuroscience to build an understanding of the role of emotions in learning, then focuses specifically on how e‐learning systems contribute to energetic learning, providing examples of e‐learning platforms and software programs currently available that have specific attributes contributing to energetic learning.FindingsWith technology comes a natural excitement in terms of connectivity and its support of self‐driven, experiential learning which is part of the evolutionary heritage. As the understanding of the neuroscience and biology of human learning advances, the personal needs of individual learners are being begun to understand better. Bringing these needs together with e‐learning system capabilities will offer a significant jump in the learning rate and efficiency as we move into a future filled with change, uncertainty, complexity and anxiety.Originality/valueThe paper introduces the concept of energetic learning with specific focus on the contribution of e‐learning to energetic learning.
A framework for studying the impact of national culture on knowledge sharing motivation in virtual teams
Authors: Wei Jiacheng , Stankosky Michael , Calabrese Frank , Lu Liu 
Published: June 2008

PurposeThe purpose of this paper is to deepen the theoretical understanding of the factors that increase or lessen employees' tendencies to engage in knowledge‐sharing behaviors. Further, through a framework of five‐steps, it directs a better future research and understanding of the relationships between national culture and the motivation of knowledge sharing (KS) in virtual team (VT).Design/methodology/approachOn the basis of the social influence theory and the theory of reasoned action, a KS motivation model is proposed. Based on this model, a framework of five‐steps is put forward for further research on the relationships between national culture and the motivation of KS in VT; finally, a detailed application of this framework with a focus on the USA and China is displayed.FindingsThis paper proposes a KS motivation model to enrich the theoretical foundation of understanding the whole mechanism, which induces positive KS behavior; and it provides a general framework and sets the stage for future research on the interplay between cultural values and KS.Practical implicationsThis paper is expected to provide some multinational companies with some implications of better KS in VTs and recommend how to establish the different motivation systems according to different employees from different national culture backgrounds; it can also provide some golden nuggets of multicultural conflict resolution.Originality/valueThe proposed KS motivation model will enrich the theoretical foundation of understanding the whole mechanism, which induces KS behavior intention. Differing from related prior researches, the paper provides a conceptual framework for studying and understanding the relationship between national culture and KS behaviors.
Visualizer for concept relations in an automatic meaning extraction system
Authors: Amelina Nasharuddin Nurul , Abdul Hamid Jamaliah , Ibrahim Hamidah , Hasan Selamat Mohd. , Abdullah Rusli , Malini Wan Isa Wan 
Published: June 2008

PurposeThe purpose of this paper is to discuss the visualizer interface that has been developed for the first phase of an automatic meaning extraction (AME) system.Design/methodology/approachAME system was developed to automatically extract concepts and their relations across texts from all domains of knowledge. One challenge for the developer is to create interface tools that help the users use the system. This paper describes a visualizer interface that can map the concepts and relations in the form of two‐dimensional graph or network.FindingsUsing this visualizer, users can maximize the use of AME system by allowing the visualization of the concepts' networks results. Users can search for a concept and view the relationships of the concept to other concepts. Those relationships can be traced back to the source sentences in the original documents through the “Show Text” function.Originality/valueThis visualizer is useful in solving the problem of visualizing the relationships between concepts across varied domains of knowledge. The extraction of relationships in the AME system is based upon a unique connector‐based relation extraction. It is particularly appropriate for target users such as the researcher, educators and learners. The visualizer implements the Java Universal Network/Graph Framework to provide a few functions that enable users to manipulate the concepts graph.
Integrating knowledge management and quality management to sustain knowledge enabled excellence in performance
Authors: Lyons Karen , Acsente Diana , van Waesberghe Micha 
Published: June 2008

PurposeThe purpose of this paper is to share how knowledge management (KM) and quality management can be integrated into a seamless framework and operational model to sustain excellence in performance, and to explore why working from the practitioners outward when implementing this framework and operational model is an effective practice for enabling employees to provide the highest quality product and solution delivery.Design/methodology/approachThe paper provides a brief company context, including the knowledge and quality challenges faced in a rapidly growing company where employees are dispersed at many locations and do not often have the opportunity to meet face‐to‐face. It describes a corporate focus on “Knowledge at the Point of Execution”© and why this is critical to ensuring value to employees, clients, and the corporation. An approach for engaging both workforce and leadership and for moving from concept, to strategy, to implementing practices within the existing company culture is discussed.FindingsThis paper presents learnings on some effective approaches for implementing an integrated KM and quality framework and for engaging both workforce and leadership, including communications, events, workshops, and use of KM tools such as story telling, communities of practice, and knowledge assets.Originality/valueThis paper presents practical experience on implementing what the authors believe is a unique integration of KM and quality concepts, strategies, and operating practices. It is written for practitioners who are looking for approaches to improve business performance and maintain high levels of quality in their own projects, initiatives, or customer support efforts.