bluuebunny/crossref_metadata_2025_split huggingface dataset:
Employee misconduct and UK unfair dismissal law
Authors: Brodtkorb Tor 
Published: November 2010

PurposeThe purpose of this paper is to expose practical and theoretical problems with the range of reasonable responses (RORR) test as applied in UK unfair dismissal law, and to propose an alternative interpretation of the test that would resolve these problems.Design/methodology/approachThrough a close analysis of the purpose and structure of UK unfair dismissal law, and a careful reading of the leading cases in the area, the paper questions whether the law as it is currently interpreted achieves the goals of the underlying legislation. The current interpretation of the law being found lacking, alternatives are considered and evaluated.FindingsThe RORR test, as delineated in the most recent Court of Appeal cases, holds that dismissals are fair unless they are based on a reason for which no reasonable employer would dismiss. This interpretation of the test is internally incoherent; moreover, it fails adequately to promote the goals of unfair dismissal law, which are to protect the dignity and autonomy of employees. An alternative and superior interpretation of the test would hold a dismissal to be outside the RORR if no rational theory of management would condone dismissal on the grounds given by the employer.Social implicationsThe paper draws attention to fundamental incoherence in the current interpretation and application of unfair dismissal law, and suggests a new and better approach. If the new approach were accepted by the courts or by Parliament, it could lead to reform in unfair dismissal law.Originality/valueThe paper provides a detailed analysis of the RORR test, a long‐standing and well‐recognized problem in UK unfair dismissal law, and suggests a novel solution that would improve the coherence and function of unfair dismissal law.
The challenges of private antitrust enforcement in transition economies
Authors: Kirkbride James , Letza Steve , Yuan Dujuan 
Published: November 2010

PurposeThe purpose of this paper is to examine the practical and legal challenges and barriers to the development of a private action in antitrust controls and to project those onto a consideration of the development of such rights of action through a case study of Brazil.Design/methodology/approachThe paper provides a critical review of both the theoretical and practical barriers to the development of private rights of action, drawing upon the history of development in both the USA and in Europe and the regular considerations of policy and law making, through debate at the Organisation for Economic Co‐operation and Development. This comparative and historical analysis is projected into models of design and delivery for consideration by law makers.FindingsDespite the different legal traditions and policy considerations of the different jurisdictions, the fundamental design of a common action pan‐jurisdictions and outwith conflict of law principles might be possible. The paper proposes a design framework to facilitate and achieve this. The case‐study of Brazil presents an interesting and recent context, and illustration, of this process.Practical implicationsThe paper provides an historical and comparative account of the development of private rights actions in this area and provides, to the law maker, a framework and set of legal principles and practical enforcement and design guidelines. This framework and its guidelines should assist those countries seeking to introduce such rights of action in the policy area of antitrust control.Originality/valueThe historical and comparative approach draws together in one paper a contemporary global position in this area of law development.
State Audit Institution in United Arab Emirates
Authors: Ibrahim Mukdad 
Published: November 2010

PurposeThe purpose of this paper is to look at the fundamental properties of the State Audit Institution (SAI) and the legitimacy behind the forming of such an organization.Design/methodology/approachThe paper provides a descriptive account of the background of the SAI and presents an analytical explanation of the topics covered by the Federal Law No. 7 of 1976.FindingsThe description shows the main principles of SAI, within an increased emphasis on how the SAI attempts to fulfil its legal duties and obligations to achieve its objectives. As a result, the SAI plays an important oversight role when it comes to federal and local government operations in the UAE.Originality/valueThe study looks at the advancement of government transparency in the UAE and reveals how the UAE government has become more proactive over the years in informing state laws to promote the economy, efficiency and effectiveness of UAE programs and operations.
The UK Companies Act of 2006, the Sarbanes‐Oxley Act of 2002, and important reviews of 2009
Authors: Paulo S. 
Published: November 2010

PurposeThe purpose of this paper is to draw attention to the fact that the certainty equivalent coefficient net present value criterion, CEC(NPV), in disregarding a fundamental requirement for the calculation of cash flows for purposes of discounted cash flow analysis, invalidates this capital budgeting criterion from the perspective of sound research methodology. The paper also investigates the impact of the UK Companies Act of 2006, the Sarbanes‐Oxley Act of 2002, and important reviews such as the Turner Review of 2009, the Walker Review of 2009, and the Review of the Combined Code of 2009 on this operationally invalid capital budgeting criterion, as well as its impact on the process of financial managerial decision making.Design/methodology/approachThe CEC(NPV) as a discounted cash flow capital budgeting criterion was examined from the perspective of the axioms of cash flow estimation as well as from the definition of the cost of capital in order to ascertain the contribution of this criterion to financial management. The relevant sections of the UK Companies Act of 2006, the Sarbanes‐Oxley Act of 2002, the Turner Review of 2009, the Walker Review of 2009, and the Review of the Combined Code of 2009 were studied in order to establish whether the CEC(NPV) was able to satisfy the requirements of this legislation and these important reviews.FindingsThe CEC(NPV) is construct invalid and does not measure what it purports to measure: it over‐states financial viability. As a consequence, it does not meet the requirements of sound research methodology and therefore is at odds with the UK Companies Act of 2006, the Sarbanes‐Oxley Act of 2002, and falls foul of the Turner Review of 2009, the Walker Review of 2009, the 2009 Review of the Combined Code issued by the Financial Reporting Council. As such it cannot be endorsed by the Financial Services Authority.Originality/valueThe paper usefully shows that the CEC(NPV) denies financial managers application of Fisherian analysis for resolving conflicts in the rankings of mutually exclusive projects, and, the comparison of project cost of capital with their respective internal rates of return. Comparisons of the internal rate of return, not with the risk‐free rate (that is assumed to be a constant and which exhibits minimal variability in comparison with the cost of capital), but with the cost of capital cost of capital, are a sine qua non for managerial decision making, especially capital budgeting.
Managing customer experience for spiritual and cultural tourism: an overview
Authors: Jauhari Vinnie , Sanjeev Gunjan M. 
Published: November 2010

PurposeThe purpose of this paper is to provide a background on developments in hospitality and tourism in India and its contribution to economic growth.Design/methodology/approachThe paper discusses the importance of customer experience and provides insights on destination management approaches. It reviews the factors beyond the control of a specific service provider which impact the consumer experience. The paper also discusses the tourism potential for selected spiritual and cultural sites and gives an overview of the approach followed to assess consumer experience at each of these locations.FindingsThe paper focuses on elements that contribute to consumer experience at selected spiritual and cultural places. It also focuses on technology and its impact on creating a superior experience. Further, aspects of infrastructure and hygiene are also reviewed.Originality/valueThe paper explores spiritual and cultural tourism in the context of India where there is very little formal research in this area.
Enhancing Buddhist tourism in India: an exploratory study
Authors: Agrawal Madhu , Choudhary Himanshu , Tripathi Gaurav 
Published: November 2010

PurposeThe purpose of this paper is to explore the key reasons of lack of promotion of Buddhist tourist sites in India and compare the awareness of foreign and Indian tourists towards India as a destination for Buddhist sites vis‐à‐vis other countries such as Japan, Thailand and China.Design/methodology/approachThe paper uses an exploratory research design. Data were collected using structured questionnaires administered to Indian and foreign tourists, interviews of officials in the tourism department and through internet sources.FindingsFindings show a low level of awareness among both Indian and foreign tourists about India as a destination for Buddhist sites as compared to countries such as Japan, Thailand and China. Further, the findings to show a low level of engagement in promoting India as a destination for Buddhist tourism on part of tourist officials.Practical implicationsThe paper develops insights into better promotion of Buddhist tourist sites in India.Originality/valueThe paper serves as a stepping stone towards future research on overlooked religious sites and their promotion.
What do the tourists want? The case of the Golden Temple, Amritsar
Authors: Tripathi Gaurav , Choudhary Himanshu , Agrawal Madhu 
Published: November 2010

PurposeThe purpose of this paper is to explore the factors that could contribute towards the enhancement of the tourist experience at the Golden Temple site in Amritsar. The paper also seeks to explore if there is any difference in the above mentioned factors based on the religion and the nationality of the respondents.Design/methodology/approachThe paper uses an exploratory research design. Data were collected using structured questionnaires with open‐ended and close‐ended questions administered to the various tourist groups visiting the Golden Temple.FindingsSignificant differences between the factors contributing to the enhancement of the experience of the various tourist groups are expected.Practical implicationsThe research findings will help the tourism industry to identify the factors that are important for various groups of tourists. This will help to improve the customer experience and thereby attract more tourists.Originality/valueThe study will add to better understanding of the factors contributing to enhancement of the tourist experience at religious sites.
Internet deployment in the spiritual tourism industry: the case of Vaishno Devi Shrine
Authors: Gupta Kanika , Gulla Anju 
Published: November 2010

PurposeThis paper aims to identify the role of internet/web services in spiritual tourism and the challenges faced in internet deployment and how they could be overcome.Design/methodology/approachThe study was carried via structured questionnaires/interviews with open‐ended and closed‐ended questions with Indian pilgrims and the shrine board members. Also the web site/portals of Vaishno Devi Shrine Board and other religious places were analyzed.FindingsFindings show the level of awareness amongst the pilgrims about how internet can play a major role in providing ease of information.Practical implicationsThe use of information and communication technology provides greater convenience and comfort to pilgrims by providing access to information. The technology element facilitates hassle free darshan to tourists, encourages the rate of repeat visits by managing the long wait hours and also information about other services.Originality/valueThe paper focuses on the growing needs of internet in spiritual tourism in India.
Does self‐service technology impact destination image and customer delight?
Authors: Lakshmi R. , Ganesan P. 
Published: November 2010

PurposeThe purpose of this paper is to study customer delight in tourism as influenced by destination image and perceived value, in the context of Tirupati Thirumala Balaji Devasthanam, the most visited temple in the world. Further, the role of self‐service technology in enhancing destination image is also discussed.Design/methodology/approachThe paper employs a causal research design and convenient sampling techniques. The target population of this study is the visitors who visited Thirumala temple during the past year. A self‐administered questionnaire including both structured and open‐ended questions and interviews schedules were employed. Factor and regression analysis have been used to explore the tourist's attitude towards self‐service technology interfaces, in the context of Thirumala Thirupathi Devasthanam (TTD).FindingsThe self‐service technology channels such as the web site and the television channel had an impact on the customer delight element and these online channels need to be explored and utilized to create a superior experience.Practical implicationsThe information obtained will help policy makers to design a more comprehensive marketing mix, to enhance tourist experience. Moreover, the role of technology in the field of tourism will provide valuable insights as to how best to reach the target audience.Originality/valueVery few studies have explored destination image, customer delight, value dimensionality as well as SST interventions‐destination image in a tourism context.
Confluence of technology and commercial factors at ISKCON temple
Authors: Rishi Meghna , Singh Anjana , Shukla Rati 
Published: November 2010

PurposeAs there has been no research about specific Indian temples, the aim of this paper is to explore the role of technology and commercial factors at ISKCON temple in the National Capital Region, in enhancing the tourists' experience. ISKCON temple, New Delhi, has been the pioneer in implementing technology as a tool for augmenting spirituality and Krishna consciousness amongst visitors but it has been unable to excel in the same. Along with technology, various commercial aspects are also exclusively operative at the temple. This paper highlights the confluence of technology and commercial elements at the temple and their role in creating a satisfying visitor experience. The paper recommends changes that will help the temple's policy makers/management in developing superlative tourist experiences.Design/methodology/approachThe paper explores a strategic question by interacting with the key stakeholders. More specifically, interviews with policy makers, temple committee members and devotees, have been conducted along with a questionnaire which has led to data collection from the customers.FindingsIdentified gaps in the technology and commercial factors that are currently in place at the ISKCON temple. A customer survey highlights key expectations of visitors, bringing out the satisfaction level of the visitors with their integrated experience at the ISKCON temple, New Delhi.Practical implicationsISKCON temple attracts global tourists giving it a cosmopolitan nature. This research paper creates awareness amongst all the policy makers and temple management about ways to craft an outstanding as well as magnetizing experience for the visitors.Originality/valueIndia has a legacy of spiritual destinations that have been attracting international and domestic tourists. In the light of this fact, it becomes critical to identify the factors and elements that enhance the cultural, spiritual as well as overall customer experience at these religious destinations.
How can the visitor experience be enhanced for spiritual and cultural tourism in India?
Authors: Jauhari Vinnie 
Published: November 2010

PurposeThe purpose of this paper is to review the question: how can the consumer experience be enhanced for spiritual and cultural tourism in India?Design/methodology/approachThe paper consolidates the main findings and conclusions arising from the various studies featured in this theme issue of Worldwide Hospitality and Tourism Themes. It addresses the concerns around consumer experience as well as taking into account perspectives from some of the board members managing these shrines.FindingsThere are many factors affecting infrastructure as well as service‐related elements which should be addressed to attain better levels of service. The boards' managing these places or specific temples/shrines must listen to customer concerns to ensure repeat visits.Practical implicationsThere are many lessons for the various stakeholders operating in these areas and for other intermediaries and bodies managing these places.Originality/valueThe paper links the objectives highlighted in the editorial and provides specific insights into areas where actions could contribute to a superior consumer experience.
The history of marketing thought: a teaching reflection
Authors: Domegan Christine 
Published: November 2010

PurposeThe purpose of this paper is to reflect upon teaching the history of marketing thought.Design/methodology/approachThe paper describes the role of the history of marketing thought within a marketing theory seminar at masters level. It presents how the history of thought aspect changed as the theory course evolved.FindingsIt is possible to feature a historical component within a masters programme. Adaptations and limitations exist when teaching a historical perspective at a masters versus doctoral level.Originality/valueThe history of marketing thought provides a means of connecting marketing academic study to marketing's lineage and genealogy with the intention of promoting historically versed graduates. It can differentiate between the evolution of marketing thought and the development of marketing practice. From a pedagogical perspective, it facilitates informed discussion, critical reflection and analytical thinking in newcomers to the subject.
Teaching the history of marketing theory
Authors: Wooliscroft Ben , Lawson Rob 
Published: November 2010

PurposeThe purpose of this paper is to reflect on an unusual course, a historically focused course on marketing theory taught to a range of students from their fourth year of study through to the doctoral level.Design/methodology/approachThe staff, who have taught the course since before 2000 to date, reflect on its purpose, the curriculum and the student experience.FindingsStudying the history of marketing theory has considerable value for able and engaged students, especially those wishing to proceed to masters or doctoral level study. Students who are exposed to the history of marketing thought are also likely to be better prepared for the business of the future.Originality/valueThe originality of this paper is centered on the uniqueness of the course being taught; insights are provided into this unusual curriculum.
The substitution effect of cigarette excise tax for tobacco leaf tax in China
Authors: Cai Hailong , Wang Xiuqing 
Published: November 2010

PurposeThe purpose of this paper is to examine the increase in the cigarette excise tax needed to keep tax revenue constant in the face of the cancellation of the tobacco leaf tax.Design/methodology/approachEquilibrium‐displacement model was employed to simulate the substitution effect.FindingsThe results suggest the “substitution effect elasticity (SEE)” is between −0.127 and −0.063. This means a 100 per cent cut in the tobacco leaf tax rate would necessitate an increase in the cigarette excise tax rate of between 6.3 and 12.7 per cent. Sensitivity analysis indicates SEE is most sensitive to the retail demand elasticity and oligopoly power and least sensitive to input substitution elasticity and returns to scale.Originality/valueThis paper provides a framework to analyze the policy effects of the Chinese tobacco industry. The findings in this study are very important for government to make policies in the future.
Institutional credit and rice productivity: a case study of District Lahore, Pakistan
Authors: Khalid Bashir Muhammad , Mehmood Yasir 
Published: November 2010

PurposeThe purpose of this paper is to analyze how institutional credit affected the productivity of rice crop in District Lahore, Punjab Pakistan.Design/methodology/approachFor this purpose, stratified random sampling technique was adopted to select the sample respondents. The district was divided into three strata; from each stratum two villages were randomly selected and from each village ten loanee farmers were randomly selected from the given list of borrowers. An equal number of non‐loanee farmers were also selected. Cobb Douglas function was used to calculate the impact of credit on rice productivity.FindingsThe coefficient of credit was significant, which indicated that credit has a positive impact on the productivity of rice, providing a clue that credit is an important tool for improving and increasing the agricultural productivity in general and that of rice in particular.Originality/valueThe paper will be an important addition to the literature in the current credit impact studies and will help especially the agricultural planners who are responsible for allocating funds for the agricultural sector in general and for the rice sector in particular. The paper's recommendations will help mitigate the problems of the farming community, especially of the small farmers in securing the institutional credit.
Bank marketing investments and bank performance
Authors: Mullineaux Donald J. , Pyles Mark K. 
Published: November 2010

PurposeThe purpose of this paper is to examine empirically the effects of investments by US banks in advertising and promotion on their performance in the areas of profits and market share.Design/methodology/approachThe model presented in the paper is motivated by the theory of the profit function. We estimate a base model with a fixed‐effects panel including an AR(1) disturbance over the period 2002‐2006. To test for selection bias, we also estimate a Heckman model.FindingsIt is found that bank profits and market share increase significantly with increased spending on advertising and promotion. Also, significant evidence is found of increasing returns to scale in this type of marketing expenditure. It is also found that increased expenditures on branching result in higher profits and increased market share, but without scale effects. The results are robust, the inclusion of variables is not suggested by profit function theory and corrected for prospective selection bias.Originality/valueThe extant literature does not include research on the effectiveness of bank marketing from the viewpoint of its impact on profit performance. The findings should be of interest to academics in finance and marketing and to banking practitioners.