bluuebunny/crossref_metadata_2025_split huggingface dataset:
Social motives polarity and its impact on knowledge sharing
Authors: Sabetzadeh Farzad , Tsui Eric 
Published: February 2011

PurposeThe purpose of this paper is to look into the impact of important social motives on knowledge‐sharing behavior in a collaborative environment and how people might react to each of these motives.Design/methodology/approachThe applied methodology used in this paper is based on an online survey and statistical hypothesis developed for each of the motives with different comparison means under two circumstances.FindingsThe paper exhibits the different impact of each of the motives over the sharing behaviour in collaborative platforms. Despite general beliefs, although many motives might not have a very significant impact under normal behavioral circumstances that is based on either an agreement or disagreement level, all of those tested motives show a positive tendency when tested on the neutral (Dilemma) position.Research limitations/implicationsThis study has examined a small and generalized group of people for social networking analysis with a limited number of motivational factors tested. Future research can extend the findings on a greater scale and/or examination of more diverse motives.Originality/valueThis study tries to change the presumptions about the collaboration‐sharing behaviours and motives and how social environment can behave differently under the same circumstances on a business‐oriented platform. The study also suggests how the findings can be applied to leverage social collaboration more efficiently to enhance knowledge sharing for business purposes.
Do traditional measures of economic performance really satisfy the needs of citizens for a better society?
Authors: Floyd David 
Published: February 2011

PurposeThe purpose of this paper is to present a reasoned critique of traditional measurements of wellbeing in society and offer alternative measurements for the increasingly more global economy of today.Design/methodology/approachTheories of growth and measurement are analyzed.FindingsTraditional growth measures leave out many important factors which are increasingly more important to citizens including health, education and whether improvements in wellbeing can continue in the longer term.Originality/valueLimitations of the concept of growth with regards to the desires of citizens are highlighted in this paper.
Human needs and utility maximization
Authors: Freeman Katherine B. 
Published: February 2011

PurposeThe purpose of this paper is to provide alternatives to the economic man image of human behavior and incorporate these alternative images which are based on motivational needs into utility analysis.Design/methodology/approachEmpirically derived psychological variables define the individual's personality type in terms of an altruistic or non‐altruistic orientation. These variables are incorporated into the individual's utility function, and an analysis is made of utility maximization based on human needs.FindingsBehavioral and motivational characteristics of individuals are relatively constant and are a function of the underlying personality traits of the individuals. Empirical support is offered for these characteristics, they are incorporated into the individual's utility function, and an analysis if performed on the interactions between individuals.Originality/valueThis paper not only goes beyond the economic man image of human behavior to analyze altruistic and selfish behavior but also analyzes the utility functions of both potential donors and recipients.
Meeting human need through consumption, work, and leisure
Authors: O'Boyle Edward J. 
Published: February 2011

PurposeThe purpose of this paper is to present a perspective on need that derives from a personalism which is grounded in Catholic social thought and runs counter to the individualism of mainstream economics, focusing on need in the context of three economic activities: consumption, work, and leisure.Design/methodology/approachThree strands of Christian personalism emerged in twentieth‐century Europe: in Paris, Munich, and Lublin. The author's comments derive from the Lublin strand.FindingsMainstream economics regards consumption as satisfying human material wants. Need is disregarded except when poverty is addressed. Personalist economics insists that there are needs of the human spirit which are addressed through consumption. Personalist economics views work as having two effects. First, by producing goods and services it provides income to purchase those goods and services. Second, it provides opportunities to associate with others in the workplace, and to apply creative talents and energies. Mainstream economics regards the first but not the second as within the domain of the discipline. Mainstream economics defines leisure negatively as time spent not working. Personalist economics sees it positively as an activity crucial to personal development.Originality/valueThe reader is asked to consider two questions. Will economic theory continue to be constructed on an economic agent who is represented by the passive and predictable homo economicus of mainstream economics that is based on the individualism of the seventeenth‐to‐eighteenth century enlightenment? Or, will it turn to the active and unpredictable acting person of personalist economics based on a personalism that emerged in the twentieth century?
Eleven years of scholarly research in the Journal of Services Marketing
Authors: Nel Deon , van Heerden Gené , Chan Anthony , Ghazisaeedi Mehdi , Halvorson Wade , Steyn Peter 
Published: February 2011

PurposeThe publication of papers in scholarly journals is an important channel for the dissemination of academic knowledge. Analyzing academic content provides useful insights into how services marketing evolves over a selected time frame. The purpose of this paper is to determine key trends published in the Journal of Services Marketing during the recent 11‐year period from 1998 to 2008.Design/methodology/approachThis paper presents a content analysis of the papers published in the Journal of Services Marketing during the period 1998‐2008. A total of 417 papers, excluding book reviews, were analyzed. Descriptive statistics provide an overview of the research contributions.FindingsThe main finding is that most of the papers published in the Journal of Services Marketing during the recent 11‐year period are research‐based papers. Other findings include a trend towards co‐authorship, the use of surveys and empirical data, adults as research subjects, factor analysis, structural equation modeling, and analysis of variance as the most popular statistical techniques. Based on a keyword analysis most papers are related to service quality and customer service.Practical implicationsResearchers who wish to publish in this journal can use the findings as a guideline in preparing for their submission. The study gives an overview of the types of papers published in this journal. The analysis also shows that there is no preference for a particular topic for publication which stimulates new and varied contribution from researchers.Originality/valueThis is the first content analysis conducted of the scholarly contribution to this journal that shows the trends in services research topics.
Beyond service attributes: do personal values matter?
Authors: Durvasula Srinivas , Lysonski Steven , Madhavi A.D. 
Published: February 2011

PurposeService firms constantly look for ways to differentiate their offering. Recently, personal values have emerged as a way to understand how customers fulfill deeper needs when consuming a service. This paper aims to examine how personal values operate in the evaluation of higher education services. Like other services, marketing has become essential to higher education as universities compete aggressively for students and differentiate their service offerings. Although attribute‐based measures such as SERVQUAL provide useful information to service providers, personal values may offer a deeper understanding of how customers judge the quality and desirability of an educational institution's services. This study seeks to determine whether personal values in higher education affect perceptions of overall value, satisfaction, and behavioral outcomes including loyalty and intention to recommend.Design/methodology/approachA survey measured student personal values, service quality, satisfaction, and behavioral outcomes in the USA – the largest exporter of higher educational service, and India – the largest net importer. Data were analyzed using confirmatory factor analysis, path analysis, and t‐tests.FindingsThe results describe the impact of personal values on satisfaction and behavioral outcomes, while showing differences between India and the USA.Research limitations/implicationsThe paper provides implications for applying the personal values concept to the marketing of a university. It also serves as a basis for future research on the impact of personal values in other service sectors.Originality/valueThe study fills an important gap in the literature by showing that personal values are an important dimension in services. Service firms need to move beyond attributes and measure personal values, as these values do impact customer satisfaction and loyalty.
Determinants of core value behavior in service brands
Authors: Thorbjørnsen Helge , Supphellen Magne 
Published: February 2011

PurposeThe purpose of this paper is to investigate the determinants of employees' core value behavior. For service brands, employees are most likely the most important vehicle in building and communicating brand core values. The paper aims to draw on two related theories on motivation to understand the basic psychological mechanisms involved, and to propose a set of hypotheses on determinants of core value behavior.Design/methodology/approachIn order to test the proposed model, a survey was conducted among employees in a Scandinavian bank. Regression analyses were used to test the proposed hypotheses.FindingsSupportive of the hypotheses, the study data suggest that attitude towards core values and role model behavior are significant determinants of core value behavior. Moreover, employee role satisfaction is found to be a key moderator of such behavior. Attitudes towards the values affect behavior only for less satisfied employees, whereas role model behavior influences behavior only for highly satisfied employees.Practical implicationsThe findings provide clear managerial implications in terms of how to stimulate core value behavior for employees both high and low in role satisfaction.Originality/valueThe present study introduces the concept of core value behavior (CVB) and represents the first empirical investigation on determinants of CVB for services brands. The study offers novel theoretical and empirical insight to an important, yet understudied topic in service marketing.
Adopting performance appraisal and reward systems
Authors: Azzone Giovanni , Palermo Tommaso 
Published: February 2011

PurposeThe purpose of this paper is to provide a qualitative analysis of change in order to understand which factors inhibit or, conversely, facilitate the enactment process of managers' performance appraisal and reward systems.Design/methodology/approachThe problem is investigated empirically through a multiple case study approach. The change processes that result from the adoption of performance appraisal and reward systems in six Italian central government institutions are illustrated in detail.FindingsThe cases reveal differentiated patterns of organizational change and lead to a problematic overview. The desired technical and cultural organisational transformations are limited by an interplay of organisational and wider environment forces.Research limitations/implicationsThe findings are based on data from the Italian central government, and as such are not directly extendable elsewhere, although they may result to be of interest to other public sector organisations.Originality/valueThe paper offers a comprehensive view of organisational change processes, ranging from the initial decision to adopt a managerial instrument to the final use of this instrument. A theoretical framework combining two, apparently diverging approaches, neoinstitutionalism and organisational change management, is used to better understand the plural factors that influence the change processes.
Unconferencing as method to initiate organisational change
Authors: Wolf Patricia , Hansmann Ralf , Troxler Peter 
Published: February 2011

PurposeThe purpose of this paper is to review and discuss the potential of available event formats for facilitating the initiation of organizational change processes. It presents unconferencing, a relatively new event format, which seems to provide unique opportunities for this purpose. It reports and analyzes the case of a large Swiss university which initiated its pro‐sustainability transformation by organizing an unconference.Design/methodology/approachResearchers studied the effects of unconferencing and the mechanisms, which brought them about in a case study. In the empirical setting of a large Swiss university, a qualitative study triangulating participatory observation, narrative and problem‐centered interviews, participant survey and documentary analysis was carried out. Data were collected and analyzed at different points in time.FindingsEmpirical findings suggest that unconferencing is an appropriate event format for facilitating the initiation of the pro‐sustainability organizational change process of a university. In our case, unconferencing achieved systems connectivity, enabled mutual learning and generated excellent outputs in form of project proposals.Social implicationsThe paper raises the awareness of other universities and organizations of an event format they might wish to apply in their organizational change processes.Originality/valueSo far, research has not provided satisfactory answers to the question, how to best initiate organizational change. This paper provides a systematic investigation of available methodological approaches. It furthermore explains unconferencing, which is increasingly applied by practitioners but so far has stimulated only little discourse in the scientific community.
How to choose a free and open source integrated library system
Authors: Müller Tristan 
Published: February 2011

PurposeThis paper seeks to present the results of an analysis of 20 free and open source ILS platforms offered to the library community. These software platforms were subjected to a three‐step analysis, whereby the results aim to assist librarians and decision makers in selecting an open source ILS, based on objective criteria.Design/methodology/approachThe methodology applied involves three broad steps. The first step consists of evaluating all the available ILSs and keeping only those that qualify as truly open source or freely‐licensed software. During this step, the correlation between the practices within the community and the terms associated with the free or open software license was measured. The second step involves evaluating the community behind each open source or free ILS project, according to a set of 40 criteria in order to determine the attractiveness and sustainability of each project. The third step entails subjecting the remaining ILSs to an analysis of almost 800 functions and features to determine which ILSs are most suited to the needs of libraries. The final score is used to identify strengths, weaknesses and differentiating or similar features of each ILS.FindingsMore than 20 open source ILSs were submitted to this methodology, but only three passed all the steps: Evergreen, Koha, and PMB. The main goal is not to identify the best open source ILS, but rather to highlight from which, of the batch of dozens of open source ILSs, librarians and decision makers can choose without worrying about how perennial or sustainable each open or free project is, as well as understanding which ILS provides them with the functionalities to meet the needs of their institutions.Practical implicationsThis paper offers a basic model so that librarians and decision makers can make their own analysis and adapt it to the needs of their libraries.Originality/valueThis methodology meets the best practices in technology selection, with a multiple criteria decision analysis. It can also be easily adapted to the needs of all libraries.
Exploring social media relationships
Authors: Hansen Derek L. 
Published: February 2011

PurposeThe purpose of this paper is to demonstrate novel techniques for exploring relationship data extracted from social media sites for actionable insights by educators, researchers, and administrators.Design/methodology/approachThe paper demonstrates how non‐programmers can use NodeXL, an open source social network analysis tool built into Excel 2007/2010, to collect, analyze, and visualize network data from social media sites like Twitter and YouTube.FindingsResearchers and education professionals can use NodeXL to explore (a) social networks to identify important individuals and subgroups, as well as (b) content networks to map the underlying structure of a domain and find important content. Illustrative examples are provided using NodeXL to examine followers of a Twitter user focused on open education, as well as a content network of YouTube videos about surgery.Research limitations/implicationsTools like NodeXL are making network analysis accessible to non‐technical researchers in a variety of fields spanning the sciences, social sciences, and the humanities. Despite their value, network analysis techniques are only as good as the data that underlie them, requiring careful assessment of possible selection biases and triangulation of findings.Practical implicationsEducational institutions and educators can benefit from more systematically analyzing their social media initiatives from a network perspective.Originality/valueThis paper describes some of the techniques and tools needed to make sense of the social relationships that underlie social media sites. As relational data are increasingly made public, such techniques will enable more systematic analysis by researchers studying social phenomena and practitioners implementing social media initiatives.
Political communication management
Authors: Gurău Călin , Ayadi Nawel 
Published: February 2011

PurposeThis paper seeks to investigate the communication strategy of the two main candidates in the 2007 French presidential elections, deconstructing the process of communication in its main elements: context, message, media‐mix, and communication strategy.Design/methodology/approachSecondary data were collected from a variety of secondary sources, such as texts, articles, statistics and interviews on the subject of the 2007 French presidential elections, published in various journals or web sites, and then re‐interpreted from the perspective of two researchers, who were direct participants and observers of these political events.FindingsThe findings present an analytical discussion of the central political message used during the presidential campaign, complemented by an analysis of the media‐mix and the level of media exposure of the two main candidates.Research limitations/implicationsThe limited focus of the paper on the communication campaign implemented by the two main candidates in the 2007 French presidential elections does not permit a general evaluation of the political marketing strategy.Practical implicationsThe conclusions of this study can provide a useful insight for political communication specialists.Originality/valueThe main contribution of the paper lies in the presentation and discussion of the main communication methods and tools used in a political system different from the Anglo‐American context, which is analysed in most empirical and theoretical studies on the subject of political marketing.
Developing international executives: the capacity‐building approach
Authors: Khan Anas , Khan Riad , Habibur Rahman Mohammad 
Published: February 2011

PurposeThe purpose of this paper is to outline the development steps that should be undertaken by any executives who are to be sent on an expatriate assignment to take the lead in a foreign subsidiary location. It highlights the need to develop an understanding of the host country's business practices, cultural preferences and operational methods.Design/methodology/approachThis article explores contemporary thinking and practice and is based on work carried out over the past two years. It also uses arguments from organizational development and learning literature.FindingsThe paper explains that programs need to impart skills and knowledge in the area of cross cultural empathy, cross cultural communication and leadership, and, finally, the individual's self efficacy and level of adaptability.Practical implicationsThe paper provides insights and practical tools to assist in the development of a successful international executive.Originality/valueThe short paper is designed for executives and researchers with demanding lifestyles and assists in getting an in‐depth overview by selecting the most relevant information and presenting it in a condensed and easy‐to‐digest format.
Workflow technology as an e‐participation tool to support policy‐making processes
Authors: Sajjad Farhana , Lee Habin , Kamal Muhammad , Irani Zahir 
Published: February 2011

PurposeThis paper aims to gauge the feasibility of workflow technology as a potential solution to facilitating citizen participation in policy‐making processes. The gaps in and future direction of a current workflow models to be used to automate policy‐making processes are to be discussed.Design/methodology/approachA thorough review on the principles and philosophies of policy‐making processes and process models is performed to extract the core constructs of the processes. This follows critical analysis of existing workflow models to identify gaps of the models to be used to support policy‐making processes. An e‐participation perspective is also taken to identify additional modelling constructs that are required when a large number of citizens is involved in a workflow task for opinion gathering.FindingsWhile workflow technology has been adopted in the public sector, the use of the technology is mostly limited to supporting administrative business processes, leaving the potential to automate policy‐making processes. There are some studies that take a life‐cycle approach for policy making and they can be the starting‐point of applying workflow technology to policy‐making process automation. The application of workflow technology to policy‐making processes is expected to facilitate the participation of citizens in these processes through the automatic delivery of relevant policy issues into citizens' lives. A new type of workflow model is required to reflect factors specific to the public sector, including rules for role resolution, considering large‐scale citizen participation and modelling constructs to penetrate into citizens' everyday lives for proactive stimulation for e‐participation.Research limitations/implicationsThe analysis is based on a literature review, and empirical data collection could complement the analysis results of the paper. This is included in the future research agenda.Practical implicationsThe findings provide policy makers with a stimulus for adopting workflow technology in the public sector. Gap analysis and future directions of a workflow model for policy‐making processes are expected to be informative for any practitioners who are intending to develop workflow management systems in the public sector.Originality/valueThis paper is one of the first efforts to gauge the potential of using workflow technology from an e‐participation perspective to engage a wide spectrum of stakeholders, including citizens, in policy‐making processes.