bluuebunny/crossref_metadata_2025_split huggingface dataset:
Current use of electronic medical records in primary care of chronic disease
Authors: Shaw Nicola , Aceti Victoria , Campbell‐Scherer Denise , Leyland Marg , Mozgala Victoria , Patterson Lisa , Sunley Shanna , Manca Donna , Grunfeld Eva 
Published: October 2011

PurposeThis paper aims to explore the perceptions of facilitators and barriers to their using electronic medical records (EMRs) for these functions and contributes baseline data about the use of EMRs for chronic disease management. The sub‐study reported here is a baseline process evaluation of EMRs and their current use, preliminary to a larger, pragmatic, randomized controlled trial. Its purpose is to understand how EMRs are currently being used by primary care physicians to facilitate chronic disease prevention and screening in their practices.Design/methodology/approachThis is a qualitative case study where the lead physician at each of eight primary care clinics (four in Alberta, four in Ontario) participated in semi‐structured interviews. Data were analyzed using thematic content analysis.FindingsAlthough EMRs are being used in a limited fashion for chronic disease prevention and screening, clinicians identified few current benefits. Participants noted some instances in which paper charts were preferred and that the lack of human and financial resources is inhibiting the use of chronic disease applications already incorporated in EMRs.Research limitations/implicationsTo understand fully how EMRs can best be used in the logistical management of chronic disease prevention and screening requires research efforts towards improvement of the data structures they contain.Practical implicationsData extraction needs to be easier so that screening of patients, at risk or living with chronic disease, can be facilitated.Social implicationsEvaluation of the benefits, for the content of care and care relationships, conferred by this new method of communicating, needs to be complemented by a parallel exploration of the risks.Originality/valueThe paper illustrates that with the tremendous investments in EMRs it is important to learn how changes in their design could facilitate improvements in patient care in this important area.
Understanding environmental management accounting (EMA) adoption: a new institutional sociology perspective
Authors: Jalaludin Dayana , Sulaiman Maliah , Nazli Nik Ahmad Nik 
Published: October 2011

PurposeThe purpose of this research paper is to report the results of a study that explains the relationship between institutional pressure and environmental management accounting (EMA) adoption. Specifically, it looks at the pressure of government and other parties in society concerning EMA adoption among manufacturing companies in Malaysia.Design/methodology/approachDrawing from the new institutional sociology theory, the paper seeks to identify the extent to which institutional pressure influences EMA adoption level. A total of 74 accountants from manufacturing companies in Malaysia participated in the survey. Institutional pressure (coercive isomorphism, normative pressure and mimetic processes) was tested against the level of EMA adoption via multiple regression analysis. Next, semi‐structured interviews were employed with four survey participants to gain further insights into the survey results.FindingsThe findings of this study reveal some influence of institutional pressure on EMA adoption. Of these, normative pressure in terms of training and accounting body membership was found to be the most forceful.Practical implicationsRecognising the important role of accountants in managing environmental issues in organisations, this study highlights the influence of education and training as determinants of EMA adoption.Originality/valueThis paper offers a preliminary understanding from the new institutional sociology perspective concerning the type of pressure that influences manufacturing companies in Malaysia to adopt EMA.
CSR development problems in Lithuania: evaluation of promoting and hindering factors
Authors: Vilke Rita 
Published: October 2011

PurposeThe purpose of this paper is to summarise corporate social responsibility (CSR) development issues by organising critical CSR promoting and hindering factors, and to evaluate CSR development problems in Lithuania according to organised factors, legal context and previously implemented empirical investigations in new EU member states and Lithuania.Design/methodology/approachAnalysis and generalisation of various literature sources were applied to organise critical CSR promoting and hindering factors. In order to evaluate the CSR development problems in Lithuania, legal documents and collateral analysis of empirical CSR research in new EU member states and Lithuania methods were applied.FindingsThe antithesis between economic and social firms' objectives has existed for a long time, but the current modern world's construct refuted this concept in economic terms and has highlighted social, ethical and environmental values, taking into account definite quality options for everyone – the public sector, NGOs and society – with great expectations to act in a socially responsible way. The priorities of CSR, as emphasised by the European Union (EU), are relevant not only to old EU member states, but also to new ones. The research results show that despite the Lithuanian CSR development vision and goals, the main problems relate to the lack of understanding of CSR and a systematic CSR implementation approach.Research limitations/implicationsThe study is based on previously implemented empirical investigations in new EU member states with particular attention to CSR promoting and hindering factors and deeper insight into Lithuanian CSR development issues, which provide a starting point for further CSR research in the area of transitional economies.Practical implicationsThe paper summarises empirical investigations implemented in new EU member states during the last few years and brings a broader understanding of CSR development problems in transitional economies.Originality/valueThe paper attempts to stimulate discussion about CSR promoting and hindering factors in new EU member states with particular insight into Lithuanian problems.
The interaction between corporate social responsibility and value added intellectual capital: empirical evidence from Turkey
Authors: Aras Guler , Aybars Asli , Kutlu Ozlem 
Published: October 2011

PurposeCorporate social responsibility (CSR) has become one of the mainstream issues for sustainable corporate performance in recent decades. Engagement in CSR activities has proven to have certain benefits for companies, ranging from better financial performance to shareholder wealth maximisation. Companies' value creation process has been dominated by companies' hidden assets and concurrently the concept of value added intellectual capital (VAIC). The purpose of this study is to provide evidence from an emerging market about the interaction between CSR and VAIC, and thus contribute to the understanding and awareness of the significance of socially responsible investments for companies.Design/methodology/approachThe empirical analyses, which take into account VAIC and its dimensions, are conducted on a sample of manufacturing companies listed on the Istanbul Stock Exchange (ISE) during the period 2007‐2008. It is shown that some causality is related to the existence of a lag during the periods for the variables CSR and VAIC. Based on previous empirical studies, this study conducts the analyses based on the assumption that there may be a relationship between firm age, financial leverage, return on sales and market‐to‐book ratio and CSR.FindingsThe results fail to provide any significant relationship between CSR and VAIC during the period analysed. These findings should not overshadow the benefits of CSR, but should be attributed to the time it takes for these investments to have an impact on firms' intellectual capital.Practical implicationsA larger sample of firms covering a longer time span could be utilised. Generation of a CSR index in Turkey that eliminates the subjectivity of CSR measurement will undoubtedly improve the accuracy of the analyses.Originality/valueThis paper increases the understanding of the relationship between corporate social responsibility and value‐added intellectual capital. This research is also the first research to have examined Turkish companies for CSR and VAIC issues.
Identifying time‐space constraints: a neglected element of the development discourse
Authors: Grieco Margaret , Crowther David 
Published: October 2011

PurposeThe purpose of this article is to provide conceptual provocation in the context of collective expertise on the identification of time‐space constraints – a conceptual provocation that pushes understandings of routines and practices and the tensions that exist around schedulability and social efficiency when the collective dimension of all social action is ignored by social policy, be it in the developing or developed context.Design/methodology/approachThe article examines time‐space constraints in three distinctive environments – low‐income children in urban Ghana, women's space in the North West Frontier province of Pakistan and low‐income elderly sick within the National Health system of the UK. A case study approach is taken.FindingsThe analysis draws attention to the impact of mobility constraints on dignity and social functioning in policy environments that maximise rather than address and redress such constraints.Research implicationsA time‐space constraint approach leads towards more fundamental practices of process investigation rather than a parading of apparent patterns of outcomes, and this in turn leads towards a practice of process correction. There are significant policy implications from this research.Originality/valueIdentifying time‐space constraints represents a woefully neglected element of the development discourse, and it is time for the correction of this neglect with detailed analysis of time‐space constraints across the range of social action. This paper addresses this.
Perceptions of corporate social and environmental accounting and reporting practices from accountants in Bangladesh
Authors: Islam Muhammad , Dellaportas Steven 
Published: October 2011

PurposeThe aim of this study is to elicit accountants' perceptions regarding corporate social and environmental accounting and reporting practices in a developing country such as Bangladesh.Design/methodology/approachMembers of the Institute of Chartered Accountants of Bangladesh (ICAB) were surveyed to determine their perceptions on issues pertaining to social and environmental accounting and reporting practices in Bangladesh.FindingsWhilst the findings show that accountants have positive attitudes toward corporate social and environmental accounting, progress is limited, with the absence of ICAB in making any noticeable effort to develop such practices.Research implicationsUnlike prior studies, the implications of this study suggest that without international influence, it is less likely that institutional forces in Bangladesh (ICAB and the government) would be effective in dealing with social and environmental accounting and reporting issues.Originality/valueWhile prior studies advocate proactive roles of the accounting profession, this study argues that proactive roles are less likely to prevail in the context of Bangladesh without direct intervention from institutional and regulatory authorities in the international arena.
Institutionalizing corporate social responsibility (CSR) in Uganda: does it matter?
Authors: Nkundabanyanga Stephen K. , Okwee Alfred 
Published: October 2011

PurposeThe purpose of this study is to establish the relationship between CSR, managerial discretion, competences, learning and efficiency and perceived corporate financial performance in order to establish the legitimacy and value of CSR, taking managers' perspectives in Uganda.Design/methodology/approachThe study used quantitative, correlation and regression analyses and collected primary data through a structured questionnaire on a sample of 100 firms.FindingsThe results indicate that managerial discretion and competences, learning and efficiency are significant predictors of perceived corporate financial performance, but CSR is not. However, the results show serendipitously that managerial discretion's predictive potential of perceived corporate performance is moderated by CSR.Result limitations/implicationsThe study focuses on corporate social responsibility, a concept not very well appreciated and only understood as philanthropic and not really viewed as a means for improved financial performance in Uganda.Practical implicationsOur study implies that while upholding the ideals of CSR, companies in Uganda need to enhance managerial discretion in their contracting process and develop competences, learning and efficiency in order to impact positively on performance.Originality/valueThis study contributes to the dearth of CSR literature on the African experience by examining the perceptions of managers on CSR's predictive potential of corporate financial performance in Uganda.
Opportunity formation in social entrepreneurship
Authors: Korsgaard Steffen 
Published: October 2011

PurposeThe purpose of this paper is to explore the concept of opportunity and its role in social entrepreneurship processes.Design/methodology/approachThe paper presents a single‐case study of a sustainable community in Denmark. The data include interviews, documents and television programmes.FindingsThe case study finds that the opportunity takes a number of different forms in the process. These different forms are the result of a continuous mobilisation of actors. On the basis of these findings a model of social entrepreneurship processes is proposed, where the process is driven by mobilisation and transformation.Research limitations/implicationsThe findings of the case provide support for a creation view of opportunities and the view that opportunity discovery does not necessarily precede resource mobilisation. The proposed model contributes to the development of the creation view of opportunities as an alternative to the discovery view and to understanding of the role of opportunities in the social entrepreneurship process.Practical implicationsThe findings suggest that the social entrepreneur is one who actively creates external circumstances rather than responds to opportunities already present therein. This implies a focus on different skills and ways of thinking.Originality/valueThe paper presents a model of social entrepreneurship processes grounded in a deep understanding of an empirical setting. The findings and model question the value of the discovery view of opportunities in the field of social entrepreneurship, while contributing to the development of the creation view of opportunities.
Comparison of SERVQUAL and SERVPERF metrics: an empirical study
Authors: Rodrigues Lewlyn L.R. , Barkur Gopalakrishna , Varambally K.V.M. , Golrooy Motlagh Farahnaz 
Published: October 2011

PurposeThe choice between SERVQUAL and SERVPERF metrics for service quality measurement is subjective and the research literature lacks evidence on whether these instruments differ in their outcomes significantly or concur with each other. Hence, empirical investigation regarding the concurrence or difference of the two instruments is the purpose of this paper.Design/methodology/approachThe research is qualitative (meta‐analysis of service quality literature) and quantitative (application of standard statistical procedures to test hypothesis). A pilot test of 35 students was conducted followed by a stratified random sampling of 84 students each for SERVQUAL and SERVPERF. Data collection was through a self‐administered questionnaire.FindingsThe empirical study proves that there is a significant difference in the outcomes of the two metrics. The implications of the study are based on the combined use of the two instruments. The research identified that tangibles and reliability are the two dimensions of higher service quality satisfaction, whereas empathy and assurance are the dimensions of least satisfaction in a higher education sector.Research limitations/implicationsEven though the sample size is adequate, the study outcome cannot be generalized completely as it is based on a research focused on a specific service.Practical implicationsThe paper gives a methodical approach to apply both SERVQUAL and SERVPERF metrics and draw implications on the combined basis. The strengths and weaknesses thus identified would facilitate the service providers in implementing total quality management.Social implicationsSocial responsibility is a key issue to be addressed by higher educational institutes and the implications of this research contribute to it strengthening.Originality/valueResearch inferences are based on the primary data obtained from service receivers of higher education and the inferences would add value to the body of knowledge of service quality literature, as the two most prominent instruments of service quality are empirically investigated for concurrence.
Delighting customers of management education in India: a student perspective, part I
Authors: Sahney Sangeeta 
Published: October 2011

PurposeEducational institutions must delight their customers and provide quality of services so as to be competitive and achieve a leading position. The paper aims to present the results of an empirical study conducted on students of select management institutes in India with a focus on their orientation as a customer to the quality paradigm. The study is an attempt towards the integration of multiple methodologies so as to be able to identify customer requirements and evaluate service quality; prioritize improvement of service; and guide and develop educational services by incorporating the voice of the customer.Design/methodology/approachThe study was conducted across three phases. In the first phase, service quality was determined through the application of the SERVQUAL; in the second phase, the Kano model was applied; and, in the final phase, the QFD was applied. This paper, which forms the first part, is restricted to the application and findings of the first phase of the study, namely identification of customer requirements and the evaluation of service quality. The second part in the series is aimed at the establishment of prioritization for improvement of service design of an educational system through incorporation of the voice of the customer and the generalization of results.FindingsThe study helped identify customer requirements, measure performance and evaluate service quality through the SERVQUAL and gap analysis.Practical implicationsThe paper can be useful to policy makers, educational planners and administrators in developing a system that could lead to customer satisfaction and delight.Originality/valueThe integration of the multiple tools and their application to the field of management education in India has not yet been made available in the literature. The integration of such methodologies and the comprehension of the findings and relationships could enable policy makers, educational planners and administrators to assess performance and guide improvement efforts, with resultant customer satisfaction and delight.
Public protection or public perception? Breach action within the youth justice system
Authors: Hart Di 
Published: October 2011

PurposeThis paper aims to describe a study examining the enforcement of statutory orders within the youth justice system.Design/methodology/approachAfter an initial scoping of policy and statistical data, the study examined how the enforcement system operates when children breach their anti‐social behaviour or criminal justice order. Interviews were conducted with a youth offending team manager, Chair of the Youth Bench and a lead on anti‐social behaviour within each of six localities in England and Wales to establish their views and experiences. Interviews were also conducted with 12 children subject to a statutory order in the community and four children serving a custodial sentence for a breach offence, and their circumstances and offending histories analysed.FindingsThe small sample size and gaps in statistical data are a limitation but the findings indicate that inflexible guidance on enforcement based on incidents of non‐compliance rather than the child's attitudes and engagement can constrain practitioners and disadvantage the most vulnerable children without any evidence that it “works” in making communities safer. For many children, failure to comply was a response to their turbulent lives rather than an act of defiance. In an attempt to provide the structure that the children needed, onerous conditions were attached to orders that risked setting them up to fail.Originality/valueThe impact that enforcement policy has on children has not previously been examined and the study raises a fundamental question about whether a tough approach to enforcement is effective in changing behaviour or whether a refocusing towards positive engagement would be more productive.
Work‐Learn‐Educate
Authors: Carpentier Vincent , Pachler Norbert , Evans Karen , Daly Caroline 
Published: October 2011

PurposeThe purpose of this paper is to explore efforts to bridge conceptualisation and practice in work‐based learning by reflecting on the legacy and sustainability of the Centre for Excellence in Work‐based Learning for Education Professionals at the Institute of Education, University of London. The Centre was part of the national CETL (Centres for Excellence in Teaching and Learning) initiative (2005‐2010) and focussed on exploring ways of transforming current models of work‐based learning (WBL) in a bid to respond to the diversity of professional learning needs within education and beyond.Design/methodology/approachThe paper presents three case studies which are representative of the Centre's approach to drive theoretical development in WBL.FindingsThe three projects featured contributed to the development of WBL through synergetic cross fertilisation while operating independently from each other. Also, they are characterised by sustainability beyond the end of the CETL initiative. The Putting Knowledge to Work project developed and operationalised the concept of recontextualisation for WBL in successfully moving knowledge from disciplines and workplaces into a curriculum; and from a curriculum into successful pedagogic strategies and learner engagement in educational institutions and workplaces. The London Mobile Learning Group developed a research dynamic around theory and practice of learning with mobile media which contributed to the development of new approaches in (work‐based) learning. The Researching Medical Learning and Practice Network created a community of practice bringing together educational researchers with medical education practitioners and researchers resulting in a greater understanding of how professional attitudes and practices develop in both undergraduate and postgraduate contexts.Originality/valueThe experience of the WLE offers an example of innovative ways to continue to develop our understanding of work‐based learning and inform practice. The impact of the WLE activities on theory, policy and practice is evident in the creation of national and international platforms strengthening existing institutional links.