bluuebunny/crossref_metadata_2025_split huggingface dataset:
US and global efforts to expand the use of electronic health records
Authors: Stanberry Kurt 
Published: November 2011

PurposeThis paper seeks to analyze attempts, in the USA and globally, to create new and improved methods used to manage patient health information: electronic medical records (EHRs). This new system of records management is to be examined to determine the possible benefits for patients, providers, insurers, employers, and others, as well as barriers to the use of EHRs, particularly in those embedded in US law.Design/methodology/approachIn the USA, and in various other jurisdictions, new laws have been enacted to incentivize the use of EHRs, and the paper examines the regulations and provisions incentivizing the adoption of this type of integrated system for lifelong tracking of health‐related information. There are issues to be dealt with, such as cost, privacy, and legality, but each of these can and must be overcome to effectively manage and communicate health care informationFindingsThe use of EHRs is increasing in the USA and globally, both in acute care hospitals and in primary care medical practices, largely accomplished through positive incentives, and penalties for non‐compliance. There are also various countries well on the way to wide‐spread use of electronic health records management.Social implicationsThe use of EHRs creates a societal benefit, initially one on an individual level, but one which over time could rise to a level positively affecting health care on a national, even global level.Originality/valueThe paper is based on an analysis of relevant laws/regulations, best practices, and anecdotal/observational evidence. No empirical evidence survey or study was conducted, primarily because the process of implementation of EHRs is too new. It is of value to practitioners, policy makers, and interested public parties.
Accountability, open government and record keeping: time to think again?
Authors: Tough Alistair 
Published: November 2011

PurposeThe purpose of this paper is to re‐visit debates around accountability, openness and record keeping and to suggest that existing assumptions need to be challenged.Design/methodology/approachThis is a scholarly essay based on published and unpublished works. The focus is on parliamentary democracies where the Queen or a titular president is head of state.FindingsThe primary role of records managers as active citizens should be to provide systems that will enable others to discharge their duties. The primary role of archivists in a plural democracy should be to secure the record for the future. The notion that archivists need to protect the record from political pressure should be re‐considered. A more pressing need is for political pressure to be applied at the highest level, to ensure that there is a record.Research limitations/implicationsThe research has been limited by the fact that the author has not had access to the Cabinet Office.Social implicationsIf the upper echelons of the British Government are to function effectively then the collapse of proper procedures and proper record keeping described by Tony Blair needs to be addressed as a matter of urgency.Originality/valueThis article is original in so far as it offers a new perspective on issues concerning accountability, openness and records and it challenges existing orthodoxies.
A structural equation model assessment of logistics strategy
Authors: Kohn Jonathan W. , McGinnis Michael A. , Kara Ali 
Published: November 2011

PurposeThe purpose of this paper is to assess relevance of the three dimensions (process strategy, market strategy, and information strategy) of the Bowersox and Daugherty typology to logistics strategy and organizational competitive outcomes.Design/methodology/approachEmpirical data gathered from US logistics managers were analyzed using second‐order factor analysis to examine the Bowersox/Daugherty typology's relevance to logistics strategy and organizational competitive responsiveness.FindingsThe findings identify overall logistics strategy and its effect on logistics coordination effectiveness, customer service effectiveness and organizational competitive responsiveness. Implications for teachers and practitioners of logistics and supply chain management are discussed.Practical implicationsThe paper's findings expand the understanding of logistics strategy's role in organizational competitive responsiveness. In addition, the findings of this paper provide a foundation for future research into comparative studies of business logistics management and supply chain management.Originality/valueThe paper provides empirical insights that could facilitate the development of logistics management/supply chain management theory.
Operational effects and firms' responses
Authors: Yu Yang , Lindsay Valerie 
Published: November 2011

PurposeThe purpose of this paper is to clarify the impact of international outsourcing on manufacturing strategy and performance of apparel manufacturing firms. The authors aim to show how managers address the effects of international outsourcing on four dimensions of manufacturing strategy – cost, quality, flexibility and delivery.Design/methodology/approachThe paper utilises a qualitative exploratory approach. The authors adopted a case study method, collecting data through face‐to‐face, semi‐structured interviews with managers of six apparel manufacturing firms, selected on the basis of a number of criteria, including their use of international outsourcing.FindingsThe findings show that international outsourcing generates both positive and negative effects on the firms' competencies in four manufacturing dimensions (cost, quality, flexibility and delivery). A conceptual framework is presented that shows how firms' managerial actions carried out to address the effects of outsourcing play a crucial role in determining their manufacturing performance.Research limitations/implicationsBecause the sample comprised small and medium‐sized apparel firms from New Zealand, the findings may lack generalisability. Further research could expand this work to large multinational companies and service providers in international outsourcing.Practical implicationsThe findings suggest that managers of apparel firms which engage in international outsourcing of manufacturing need to consider the impacts on their manufacturing strategy, particularly with respect to the potential trade‐offs between the manufacturing priorities.Originality/valueThe paper addresses a research gap in the outsourcing and manufacturing literatures by exploring the effects of international outsourcing on manufacturing strategy, and the impact of managerial responses to these effects, on firm performance.
Building the extended enterprise: key collaboration factors
Authors: Braziotis Christos , Tannock James 
Published: November 2011

PurposeThe purpose of this paper is to explore supply chain collaboration issues in the extended enterprise (EE) to develop a more complete understanding of the nature and effectiveness of collaboration in the transition towards, but also within, the EE paradigm.Design/methodology/approachThe paper presents results from a three‐company case study focusing on the civil aerospace industry, with all companies taking part in an EE. The research involved obtaining and systematically analysing a diversity of interview data and company documents to assist in the development of theory, which was subject to a systematic validation process.FindingsThe authors propose a taxonomy, which, first, assists in understanding the transition towards the EE and supports a distinction between sets of factors that affect the effectiveness of collaboration, termed the “contractual” and “engaging” factors. Second, it assists in understanding the dynamic, complex nature of the EE paradigm and suggests a further breakdown of the “engaging” factors into “enabling” and “enhancing” sub‐sets.Practical implicationsThe taxonomy assists in comprehending the EE concept and can also help to provide a road map in the transition towards and development within this paradigm. The description of the factors and their interrelationships suggest key areas that managers may wish to consider to enhance the effectiveness of collaboration among participant organisations.Originality/valueThis is an empirically‐based paper that presents new understanding about the EE paradigm, focussing especially on the effectiveness of collaboration among members, and using a multidisciplinary approach which draws upon strategic, operations and knowledge management fields.
Exploring retail format choice among US males
Authors: Carpenter Jason M. , Brosdahl Deborah J.C. 
Published: November 2011

PurposeThe purpose of this paper is to explore retail format choice among male shoppers, using desired store attributes and shopping orientations as predictors of format choice.Design/methodology/approachMale shoppers in the USA (n=560) were surveyed via the internet. Multiple regression was used to evaluate the data.FindingsThe findings identify distinctive predictors of male patronage across several retail formats including department stores, discounters, category killers, dollar stores and internet only stores.Research limitations/implicationsThe findings identify desired store attributes and shopping orientations of frequent male patrons of several retail formats. The information provided is useful for advancing the retail format choice literature as well as for retailers to better understand male patrons. Future research could examine patronage of newly developed retail formats and include situational variables that could provide additional predictive power for retail format choice among males.Practical implicationsThis research provides retailers with specific knowledge to identify males who are likely to frequent specific retail formats based on desired store attributes and shopping orientations.Originality/valueThis exploratory study uses desired store attributes and shopping orientations to profile male shoppers of several retail formats in the USA. The research is unique because the investigation of retail format choice among males has been very limited.
Consumer's perceived risk reduction by 3D virtual model
Authors: In Shim Soo , Lee Yuri 
Published: November 2011

PurposeThis study seeks to examine the effects product presentation types on consumer's perceived risk reduction about apparel attributes (i.e. silhouette, colour, texture, and fit), and the effect of 3D virtual models' body shapes on consumer's perceived risk reduction about apparel fit. Internet shopping trust and consumer's actual body size have been considered as moderating variables, respectively.Design/methodology/approachThree types of web sites were developed for the experiment. Participants were recruited by a survey firm, explored the web sites, and filled out online questionnaires.Findings3D virtual models significantly reduce perceived risk about the four apparel attributes more than 2D images. Especially, they are effective to reduce perceived risk about apparel fit when their bodies represent a consumer's actual body shape.Originality/valueThis study verifies the informative role of 3D virtual models in apparel shopping. The implications related to the usage of the technology and the suggestions for future research are discussed.
Benefits gained from dimensions of social capital: a study of software developers in Sri Lanka
Authors: Wickramasinghe Vathsala , Weliwitigoda Purnima 
Published: November 2011

PurposeThe purpose of this paper is to investigate the dimensions of social capital and how these help software developers employed in the offshore outsourced software development sector in Sri Lanka to gain benefits of knowledge sharing, job openings and job security, and career advancement.Design/methodology/approachA survey methodology was used and 105 software developers responded. Multiple regression was used for the data analysis.FindingsSocial relations, the number of networks of which an individual is a member and the frequency of interaction between network members are identified as important dimensions that significantly predict knowledge sharing, job openings and job security and career advancement.Research limitations/implicationsThe findings of this study can help to establish baseline data and could be a source of general guidance in stimulating future research in this area.Originality/valueIt is expected that the findings of this study will provide useful information to better understand the dimensions of social capital at the individual level that influence knowledge base and learning capabilities of the individuals and the nature of employment relationships to be adopted by the organisations.
Container selection in the presence of partial dual‐role factors
Authors: Shabani Amir , Mohammad Reza Torabipour Seyed , Farzipoor Saen Reza 
Published: November 2011

PurposeThe purpose of this paper is to introduce an innovative data envelopment analysis (DEA) model entitled “Non‐binary Arithmetic Operator Dual‐role” (NAOD) under free disposability assumption for selecting the refrigerated containers in cold chain management (CCM).Design/methodology/approachIn classical DEA models, it is assumed that all of input and output variables play a certain role. However, in some cases, some variables play both input and output roles, simultaneously. These variables in DEA are called “dual‐role” factors. This study introduces a new approach to deal with these factors in the process of evaluating a set of homogeneous refrigerated containers, which is based on Free Disposal Hull (FDH) (one of the DEA models). However, in previous dual‐role models, this variable is considered as a binary variable. In this paper, a partial role for dual‐role factors is considered.FindingsThe main findings of this paper are: for the first time, the NAOD model is developed for the container selection problem in the context of CCM and the dual‐role factors are considered for the container selection problem. The NAOD model determines partial role of dual‐role factors and can consider multiple dual‐role factors. For the first time, the container selection problem is solved by an FDH model. The result of NAOD model is validated by genetic algorithm.Originality/valueThe paper makes a sufficient contribution to the practice of operations research. It is the first study which applies advanced DEA models for selecting the containers in the context of the CCM. To the best of the authors' knowledge, there is no other reference that deals with container selection in the context of CCM in the presence of dual‐role factors.
Restorative cancer resource center servicescapes
Authors: Rosenbaum Mark S. , Sweeney Jillian , Smallwood Jillian 
Published: November 2011

PurposeThis article aims to illustrate how service organizations (e.g. cancer resource centers) can create restorative servicescapes. The article addresses whether cancer patients respond favorably to a cancer center's restorative servicescape and explores the reasons they might patronize the center and interact socially with others.Design/methodology/approachThis article synthesizes various streams of literature from services marketing, natural psychology, and cancer and medical research. The study defines and develops the framework's categories and advances propositions based on the framework.FindingsThe model proposes that cancer patients should respond favorably to a cancer center's restorative servicescape. By spending time in the center, people living with cancer may be able to remedy four frequently experienced, negative symptoms associated with fatigue.Research limitations/implicationsThe study explores a not‐for‐profit cancer resource center that offers members an array of participatory activities within a homelike environment. However, it may be difficult for traditional medical facilities to fashion restorative servicescapes.Practical implicationsThe study helps inform medical practitioners about the psychosocial benefits cancer resource centers offer cancer patients. This article provides a discussion regarding a cancer center's development of its Connect‐to‐Care program, based on an oncologist and a cancer center representative joining together to discuss a patient's cancer diagnosis and care.Originality/valueThis article proposes a theoretical understanding on how the physical and restorative qualities of an environment transform human health. It links the services domain to the health sciences and suggests a means by which cancer patients can “do more with less” by combining medical treatment with cancer resource center patronage.
Psychological safety, contributions and service satisfaction of customers in group service experiences
Authors: Kuppelwieser Volker G. , Finsterwalder Jörg 
Published: November 2011

PurposeThis paper aims to demonstrate how psychological safety influences individual contributions in customer groups where multiple customers co‐create a service experience. It also shows the influence of other customers' contributions on an individual customer's own contribution to the service experience as well as the individual customer's perception of his/her own and of other customers' contributions toward service satisfaction.Design/methodology/approachThis empirical research paper is based on structural equation modelling to examine customer group experiences of two different service providers, a white water rafting company and an indoor soccer company. Data from a survey of a combined total of 273 consumers were utilised to test the research model.FindingsThe results demonstrate that, on an aggregate level, psychological safety affects an individual customer's perception of his/her own and others' contributions to a service experience. The findings show that the contributions of others have a significant influence on one's own contribution. No influence or relationship could be found regarding one's own contribution and service satisfaction; however, other customers' contributions have a negative effect on an individual's service satisfaction. The results vary on a subsample level.Research limitations/implicationsThe generalisability of the findings is limited to two customer group services, one group sport experience and one group leisure experience.Practical implicationsThis research provides insights for service firms with respect to managing the provider‐to‐multi‐customer co‐creation interface.Originality/valueThis article contributes to the analysis of co‐creation efforts of individuals in groups with respect to a specific environment (psychological safety). It adds value to the discussion of factors that influence the partial creation of a service by individuals while interacting with one another and the impact on the perceived outcome. The paper provides a platform for further research on aspects of co‐creation in customer groups.
Customer service understanding: gender differences of frontline employees
Authors: Mathies Christine , Burford Marion 
Published: November 2011

PurposeDespite widespread acknowledgement of the importance of employees to the success of service firms, research into how well frontline service staff understand service remains scarce. This study aims to investigate what constitutes good customer service from the viewpoint of frontline service employees and to explore gender differences in particular.Design/methodology/approachThe data were collected from 876 frontline employees across a wide range of service industries. An automated text analysis using Leximancer explored general and gender‐specific patterns in employees' customer service understanding.FindingsIrrespective of gender, frontline service staff share the perception that the pillars of good customer service are listening skills, making the customer happy, and offering service. Males have a more functional, outcome‐oriented interpretation of customer service; females focus more on the actual service interaction and emotional outcomes.Practical implicationsBy acknowledging gender‐based dissimilarities in the customer service understanding of frontline service employees, the efficiency of recruitment and training processes will be enhanced.Originality/valueThis study contributes to limited work on service models of frontline staff and shows that gender can explain some differences. This study also adds another dimension to the understanding of gender effects in services, beyond its influence on customers' quality perceptions and behaviours. The results are important for services marketing research and for managers in charge of recruiting and training frontline service staff.
The effect of accent of service employee on customer service evaluation
Authors: Rao Hill Sally , Tombs Alastair 
Published: November 2011

PurposeThe primary objective of this paper is to investigate the attitudes, feelings and perceptions of Australian consumers towards service frontline employees with accents that differ from Standard Australian English, taking into consideration service‐country image and customer emotions.Design/methodology/approachThis paper reports on a qualitative study designed to uncover the attitudes and perceptions of Australians towards service personnel with foreign accents.FindingsThe findings revealed that hearing a service provider with a foreign accent, particularly in services encounters without face‐to‐face contacts, often evokes a negative predisposition to certain accents, reduces the customers' level of tolerance and increases the perception of the service provider's lack of understanding. This negative stereotype bias seems to be moderated by the accent (a proxy of ethnicity) and service‐country image and influenced by customer emotions in the service interaction.Research limitations/implicationsFuture studies could also use a controlled experimental design where accent could be used as a sensory cue to further test the validity and reliability of the current findings while controlling for factors such as ethnic background, employment, education and age. Further research should also take service types and service outcomes into consideration in examining the effect of accents on customer service evaluation.Practical implicationsAccent as a service employee attribute influences customers' evaluation of the service encounter because of the stereotype customers have. Training in language skills, cross‐cultural interpersonal skills and authority to deviate from the script should be given to minimise the negative effect of service employee accent. Service firms also need to develop strategies to manage customer emotions and reactions.Originality/valueThis paper contributes to the service literature about service employee attributes and is particularly relevant to economies such as the USA, Canada, the UK, New Zealand and Australia where immigrants are a large part of the service workforce.