bluuebunny/crossref_metadata_2025_split huggingface dataset:
Development of the time management environment (TiME) scale
Authors: Burt Christopher D.B. , Weststrate Alexandra , Brown Caroline , Champion Felicity 
Published: August 2010

PurposeThe purpose of this paper is to propose an integrative model of time management, and in particular develop a scale to measure organizational variables which would facilitate and support time management practices. The research also examined whether the time management environment is related to turnover intentions and stress.Design/methodology/approachThree studies are reported. Study 1 sampled 262 employees from 20 organizations and these data were used for the initial factor analysis of the time management environment (TiME) scale. Study 2 sampled 205 employees from an aircraft maintenance organization, and these data were used to further refine the factor structure of the TiME scale, to conduct a CFA, examine the relationship between the TiME scale factors and turnover intentions, and to examine the test‐retest reliability of the TiME scale. Study 3 sampled 156 employees across eight organizations, and these data were used to examine the relationship between the TiME scale factors and stress.FindingsThe TiME scale has five factors, and each has acceptable internal consistency and test‐retest reliability. TiME scale factor scores were negatively correlated with both turnover intentions and stress.Research limitations/implicationsThe research did not examine the convergent and discriminant validity of the TiME scale.Practical implicationsThe TiME scale provides for the assessment of whether an organization's environment is facilitating and supporting its employees' attempts to engage in time management, and can also be used as a measure of transfer climate for time management training interventions.Originality/valueThe TiME scale addresses a gap in the time management literature. It has considerable applied value, and along with our integrative model should allow for the development of a more complex understanding of the time management process.
“Staying native”: coproduction in mental health services research
Authors: Gillard Steve , Turner Kati , Lovell Kathleen , Norton Kingsley , Clarke Tom , Addicott Rachael , McGivern Gerry , Ferlie Ewan 
Published: August 2010

PurposeThe purpose of this paper is to describe a recent experiment in research coproduction in an evaluation of service planning at a London Mental Health NHS Trust. The paper aims to consider whether members of the research team who have themselves been users of mental health services are able to contribute to the research process as “experts by experience”, or if their experiential knowledge is “colonized” within the academic research team.Design/methodology/approachA qualitative, comparative case study approach was adopted, using structured observations and semi‐structured interviews. Researchers' reflective accounts and a reflective focus group were employed to explore the process of coproduction.FindingsThe paper concludes that, far from “colonising” expertise by experience, the experiment builds local capacity in research coproduction and usefully informs a service planning process that reflects the priorities and concerns of a range of stakeholders.Research limitations/implicationsThe paper describes a small, local experiment in research coproduction and so findings are limited in their scope. However, the study demonstrates an effective methodological approach to evaluating, empirically, the impact of coproduction on the health services research (HSR) process.Practical implicationsThe paper demonstrates the potential for repeated exercises in coproduction to build capacity in collaborative approaches to both HSR and service planning.Originality/valueThe involvement of experts by experience is increasingly a policy requirement in the domains of both health service planning and HSR in the UK. There are very few empirical studies that evaluate the impact of that coproduction.
Changing chains
Authors: van Hoek Remko , Johnson Mark , Godsell Janet , Birtwistle Andy 
Published: August 2010

PurposeMany supply chain reconfiguration programs are launched each year. Despite a wealth of knowledge existing in the general management domain, there has been little work within the supply chain management domain on change. That which does exist deals with change to a technical – as opposed to non‐technical – system. This leaves out many of the social and behavioral aspects of change. This paper aims to address this gap.Design/methodology/approachThe paper synthesized the general management and supply chain literature on change to create a framework to explore change within three supply chains. A multiple case study approach was adopted for the research. Longitudinal and quasi‐longitudinal data were gathered and template analysis utilized to explore the cases contexts and the design choices they made in each of the change programmes.FindingsIn all three cases, the change is non‐linear and required re‐planning and learning throughout the change effort to build the capacity and capability for change. In all three cases, the success of the change is facilitated through the use of cross‐functional teams.Originality/valueChange leaders were involved in the research through co‐authorship and a unique set of cross‐case lessons learned were generated. The framework used in the analysis incorporates considerations previously ignored in the supply chain literature, including the non‐linear, non‐processual nature of change.
Mitigation of supply chain relational risk caused by cultural differences between China and the West
Authors: Jia Fu , Rutherford Christine 
Published: August 2010

PurposeThis paper aims to add a cultural‐relational dimension to the supply chain risk management (SCRM) literature.Design/methodology/approachInter‐firm learning and cultural adaptation literatures are reviewed, missing themes identified and a conceptual model proposed.FindingsThe authors define the problem of supply chain relational risk (SCRR) and explain the cultural differences between China and the West, which form a subset of SCRR. They then propose cultural adaptation as the solution to this problem. Two missing themes are identified concerning the process of cultural adaptation between China and the West and the causal relationship between cultural adaptation and partnership performance.Research limitations/implicationsThis is a conceptual paper based on secondary data.Practical implicationsCultural differences between China and the West impact the relational risks facing Western buyers and their Chinese suppliers. To create a mutually beneficial partnership, it is necessary for both parties to understand the cultural differences and the process of cultural adaptation. Ultimately, the paper will help firms mitigate the relational risks associated with cultural differences.Originality/valueThe paper extends prior work in the area of SCRM by adding a relational‐cultural dimension. With a view to mitigation of SCRRs, the authors develop a conceptual process model, which describes a relationship‐building process incorporating cultural adaptation for the creation of a mutually beneficial partnership, which features a hybrid cultural interface.
Teaching supply chain and logistics management through commercial software
Authors: Sweeney Donald , Campbell James , Mundy Ray 
Published: August 2010

PurposeThe purpose of this paper is to describe the development and teaching of graduate courses providing in‐depth experiential learning employing commercial supply chain management software. The benefits of teaching such courses are described, the challenges in offering such courses are identified, and some solutions to overcome the challenges are offered.Design/methodology/approachThe experiences of the authors in developing and teaching supply chain management courses utilizing commercial software provided a basis for discussing the benefits and challenges associated with teaching students the management of modern supply chains using commercial decision‐support software.FindingsIncorporating commercial software in university programs presents a myriad of challenges and therefore is rarely done. However, providing students with in‐depth knowledge of commercial logistics and supply chain management software improves their understanding of supply chain issues and provides a key differentiator in the marketplace. Modeling real‐world supply chains using commercial software enhances student's education by providing relevant experiential exposure to real‐world problems and decision‐support tools.Originality/valueThe observations of the authors in developing and teaching courses in supply chain management utilizing commercial software afford a unique viewpoint and roadmap for others regarding teaching supply chain management in academic environments.
Efficiency versus value maximisation in co‐manufacturing relationships
Authors: Ryals Lynette J. , Humphries Andrew S. 
Published: August 2010

PurposeThis paper examines two co‐manufacturing relationships, which were efficient with the aim of understanding why they were not value maximising.Design/methodology/approachThe paper utilises a methodology designed by Wilding and Humphries and based on Williamson's organisation failure framework. Using a case study approach, it is applied in a new context to provide insights into the dynamics within two co‐manufacturing relationships in the food‐manufacturing industry.FindingsThe relationships are judged as operationally efficient by both sides but frustrations and conflicts have emerged over time, leading to a real danger of relationship breakdown. These problems are caused by failure to involve co‐manufacturing partners in strategy discussions, shortcomings in relationship management, and lack of recognition of partners' developing capabilities.Research limitations/implicationsThe paper challenges the transaction cost economics (TCE) focus on efficiency in the context of co‐manufacturing relationships and advocates a relational perspective to value maximisation.Practical implicationsThe findings indicate that an undue focus on operational efficiency in the management of close, long‐duration co‐manufacturing relationships may result in a reduction in innovation and a failure to maximise value.Originality/valueThe paper provides empirical support for arguments in favour of dynamic efficiency, rather than the static efficiency implied by TCE. These findings are of great importance to companies engaged in strategically important co‐manufacturing relationships, as they demonstrate how “negative spiral behaviours” can develop.
Analyzing hotel star ratings on third‐party distribution websites
Authors: Denizci Guillet Basak , Law Rob 
Published: August 2010

PurposeThis paper aims to examine hotel star ratings on selected third‐party distribution websites, taking Hong Kong hotels as the sample.Design/methodology/approachStar rating information from 11 online distribution websites was retrieved and analyzed for all hotels in Hong Kong.FindingsAbout 60 percent of the hotels were found on at least six of the selected distribution channels, and only 24 percent of the hotels have consistent star rating across different distribution channels. Results of data analysis indicated that consistent star rating becomes more difficult to maintain as the number of distribution channels used increases.Research limitations/implicationsFindings of the study are limited to the selected hotels and electronic distribution channels. Still, the online distribution channels represent some of the most widely used electronic distribution channels.Practical implicationsFindings of this research will be of use to hotel managers and guests for better understanding the standard, in terms of star ratings, of hotels.Originality/valueDespite the importance of hotel star ratings on consumers and the hotel industry, prior studies in the existing hospitality literature rarely examined the difference of hotel stars. This novel study should, thus, make a meaningful contribution to knowledge development.
Effect of price discount frames and levels on consumers' perceptions in low‐end service industries
Authors: Nusair Khaldoon , Jin Yoon Hae , Naipaul Sandra , Parsa H.G. 
Published: August 2010

PurposeThe purpose of this study is to investigate the effects of price discount frames and price discount levels on consumer perceptions about the quality of the service product, the value of the discount, their purchase intentions and their willingness to spread the word of mouth about the discount savings across different types of services.Design/methodology/approachThe study uses an experiment design method using three interesting variables: discount format, discount level and service industry type. The experiment included four different types of low‐end price service levels: restaurants, hotels, mailing services, and retail services.FindingsThe findings indicate that price discount frames and discount levels do affect consumers' perceptions on the value of the discount, the quality of the service, their intention to purchase and their willingness to engage in WOM advertising.Practical implicationsThe practical implication for service firms that want to use price discount promotions to encourage sales and increase revenue is that they should carefully consider the price range and the value or quality of image they intend to signal when using these different price discount frames and the service they are selling to determine the discount level to use.Originality/valueThis paper is valuable to low‐end service marketers that seek to use price discount promotions to encourage sales and increase revenue.
In defence of hospitality careers: perspectives of Zimbabwean hotel managers
Authors: Mkono Muchazondida 
Published: August 2010

PurposeMost of the research on hospitality jobs has focused on the least enjoyable aspects of hospitality careers, while overlooking its “upside”. This paper aims to look at the “love” side of what could be described as a love‐hate relationship that hospitality managers share with their jobs.Design/methodology/approachThe research used qualitative interviews with 83 hotel managers in 23 registered hotels belonging to the three‐ and four‐star categories in Zimbabwe.FindingsThe most liked attributes of hospitality management careers among Zimbabwean hotel managers were found to be: interacting with people from various countries, cultures, and lifestyles; working in a “nice” environment; perks; challenging work; stimulating work; glamour/prestige; the global nature of the industry and associated mobility; opportunities for networking with various groups of people; growth opportunities; dynamic and exciting nature of the industry; ability to apply individual creativity; and working with a diverse workforce.Research limitations/implicationsThe use of a Zimbabwean sample means that findings cannot be generalised for the worldwide hospitality industry.Originality/valueThe research rebalances the assessment of hospitality work by looking at the often overlooked “upside” aspects of hospitality careers.
Not another study of great leaders
Authors: Ng Wilson , Thorpe Richard 
Published: August 2010

PurposeThe purpose of this paper is to explore the nature and process of leadership in a mid‐sized, family‐controlled bank in Singapore in order to understand how it grew and developed under family control.Design/methodology/approachThe paper draws on distributed leadership as a theoretical framework in exploring how a major corporate acquisition was conceived and undertaken to advance the bank's growth and development. Data were obtained through structured interviews with managers based on a three‐part discussion protocol following a pre‐interview questionnaire.FindingsAn “extended” system of leadership involving different levels of managers is developed that successfully completed the acquisition and produced significant growth from the combined businesses.Research limitations/implicationsBased on a single case, the paper does not claim that the observed phenomena are typical of mid‐sized family‐controlled businesses (FCBs). However, for scholars, the paper suggests how studying leadership practice in such FCBs may produce insights that challenge the popular view of an all‐powerful family leader by substituting a more nuanced perspective of a collaborative leadership system that facilitates entrepreneurial activity down the firm.Practical implicationsFor managers, the study suggests how deeply developed collaboration among different levels of managers may produce competitive advantage for FCBs that seek further growth and development.Social implicationsIt is suggested how further research of the growth processes of mid‐sized FCBs may maximize the value of entrepreneurial opportunities for their “extended” family of stakeholders, specifically for their customers with whom FCBs typically enjoy close relations.Originality/valueThe paper fills an empirical gap in the literature on competitive, mid‐sized FCBs by articulating a process in which a unique competency is developed for their ongoing survival as a family‐controlled enterprise.
Multi‐objective flow shop scheduling using hybrid simulated annealing
Authors: Dhingra Ashwani , Chandna Pankaj 
Published: August 2010

PurposeIn order to achieve excellence in manufacturing, goals like lean, economic and quality production with enhanced productivity play a crucial role in this competitive environment. It also necessitates major improvements in generally three primary technical areas: variation reduction, equipment reliability, and production scheduling. Complexity of the real world scheduling problems also increases with interactive multiple decision‐making criteria. This paper aims to deal with multi‐objective flow shop scheduling problems, including sequence dependent set up time (SDST). The paper also aims to consider the objective of minimizing the weighted sum of total weighted tardiness, total weighted earliness and makespan simultaneously. It proposes a new heuristic‐based hybrid simulated annealing (HSA) for near optimal solutions in a reasonable time.Design/methodology/approachSix modified NEH's based HSA algorithms are proposed for efficient scheduling of jobs in a multi‐objective SDST flow shop. Problems of up to 200 jobs and 20 machines are tested by the proposed HSA and a defined relative percentage improvement index is used for analysis and comparison of different MNEH's based hybrid simulated annealing algorithms.FindingsFrom the results, it has been derived that performance of SA_EWDD (NEH) up to ten machines' problems, and SA_EPWDD (NEH) up to 20 machines' problems, were better over others especially for large sized SDST flow shop scheduling problems for the considered multi‐objective fitness function.Originality/valueHSA and multi‐objective decision making proposed in the present work is a modified approach in the area of SDST flow shop scheduling.
Measuring trust in supply chain partners' relationships
Authors: Laeequddin Mohammed , Sahay B.S. , Sahay Vinita , Abdul Waheed K. 
Published: August 2010

PurposeThe purpose of this paper is to develop a context dependent, multi perspective multilevel trust measurement instrument to measure supply chain members' trust.Design/methodology/approachSince trust is a context dependent phenomenon and the level of trust between partners cannot be measured easily, a conceptual framework is developed to measure supply chain partners' trust from risk perspective (i.e. risk related to characteristics, rational and institutions/security) considering the relationship as “Risky”, “Risk‐worthy” and “Not risky” and translated them in terms of trust perspectives as “No trust”, “Trust worthy” and “Trust”.FindingsAlthough the research on trust emphasizes to focus on a member's characteristics such as benevolence, integrity, ability, reliability, credibility, etc, decision to trust require multiple judgments therefore trust should be measured from various context dependent perspectives at multiple levels in relationship from trustor's perceptions and calculations. The key perspectives of trust in supply chain relationship are; characteristics trust, rational trust (cost and benefit, dynamic capabilities, technology) and institutional trust/security system. An important argument of this concept is that trust can only be dyadic.Research limitations/implicationsResearchers on trust have repeatedly confirmed that trust is a multifaceted and context dependent concept. However the business context may not remain the same in the dynamic business environment, therefore this conceptual framework can be used as generalized trust measurement tool.Practical implicationsThis paper has attempted to develop a simple and practical multi level trust measurement tool for the complex multi‐dimensional construct of supply chain partners' relationship trust.Originality/valueThis study may be one of the first to develop a multi level trust measurement concept from risk perspectives.
Using performance measures in public organisations: challenges of Italian public administrations
Authors: Sole Francesco , Schiuma Giovanni 
Published: August 2010

PurposeThe purpose of this paper is to investigate the main challenges related to the use of performance measures in public organisations in order to identify the factors affecting the adoption and implementation of performance measurement systems. The empirical analysis is focused on the Italian Institutions.Design/methodology/approachThis paper is based on a two‐stage research process. First a systematic literature review has been carried out with the aim of identifying the factors enabling and hampering the adoption of performance measures in public organisations. Second on the basis of the results of the desk analysis a survey‐based investigation has been implemented involving Italian public institutions.FindingsThe paper provides a twofold contribution. It analyses the factors affecting the adoption and implementation of performance measures in public organisations. On the other hand it presents the descriptive statistical results of the survey highlighting the position of Italian institutions with regard to the use of performance measures. This allows an assessment of the cultural, political and rational factors influencing the deployment of measures in Italian institutions.Research limitations/implicationsThe conceptual analysis has a general validity, whilst the empirical investigation is focused on the Italian context. The framework proposed in this paper allows the identification of the factors affecting the exploitation of performance measures in public organisations. It can be applied in any public organisational context. The empirical evidence is context‐specific and related, in particular, to the Italian local governments. Some main managerial implications are addressed that can support managers to apply performance measurement systems in public organisations.Originality/valueThe paper sheds light on a fundamental issue related to the implementation of performance measurement systems in public organisations. It addresses what are the factors that matter in order to make sure that performance measures are effectively employed to run everyday working activities. Indeed in many public organisations PMSs are something nice to have, but with little practical application.