bluuebunny/crossref_metadata_2025_split huggingface dataset:
Vintage Radio: a Media Trust Community Voices project
Authors: Farrell Lisa , Townsend Kim 
Published: November 2011

PurposeIn 2010, Vintage Radio, a community radio station in Birkenhead set up and run entirely by older people for older people, received funding from communications charity Media Trust as part of the Community Voices scheme – a nationwide campaign that aims to support disadvantaged and isolated communities to get their stories told. The purpose of this paper is to record and document the creation and development of Vintage Radio and its outcomes to date. The paper seeks to outline the importance of inspiring, engaging, and supporting older communities to get their voices heard through digital media.Design/methodology/approachData were gathered via interviews with listeners, members, and volunteers from Vintage Radio via phone and e‐mail to find out about their involvement with the station and what it means to them. Quotes were recorded and included in this paper. Information was also gathered from the Vintage Radio web site.FindingsThe findings demonstrate that Vintage Radio has made a significant difference to the local community in a number of ways. A greater number of older volunteers have learned new digital and technical skills and this has improved the quality of the station's programming. Participants have forged new friendships and enabled other older people to overcome the sense of invisibility they sometimes suffer from. The radio station has reached out to those in care homes giving isolated and lonely residents a sense of belonging.Research limitations/implicationsOwing to geographical distance, face‐to‐face interviews are not possible.Originality/valueThis paper demonstrates how important it is to inspire, engage, and support older communities to get their voices heard through digital media and aims to encourage further similar activity in the UK.
Towards a knowledge‐based view of firm innovation. Theory and empirical research
Authors: Martín‐de Castro Gregorio , López‐Sáez Pedro , Delgado‐Verde Miriam 
Published: November 2011

PurposeThe purpose of this guest editorial is to highlight the importance of knowledge management and organizational learning in firm innovation, offering an integrative framework to understand this complex business phenomenon.Design/methodology/approachBased on the literature review, the guest editorial shows a general review on “A Knowledge‐Based View of Firm Innovation” articulating and integrating a total number of ten theoretical and empirical contributions about this topic.FindingsTheoretical and empirical works are organized in three main topics. The first one refers to the importance of external knowledge, networking, and relationships as key drivers of firm technological innovation, offering an “open or relational innovation framework”. The second one shows several papers on the growing importance of KIBS (Knowledge‐Intensive Business Services) in a Knowledge Economy and Society. Finally, this general review integrates papers about organizational context, and its role on knowledge management and firm innovation.Research limitations/implicationsThe paper and special issue tries to offer some new relevant advances for the academic community in the growing body of knowledge management and firm innovation. Nevertheless, due to its special issue nature, the theoretical and empirical advances showed on it represent only a partial view of a “Knowledge‐Based View of Firm Innovation”.Practical implicationsManagers need to understand the precise nature and sources (internals and externals) of firm innovation. In this vein, this journal number shows empirical research developed in different countries and industries illustrating some interesting insights about this complex business phenomenon.Originality/valueThis general review shows new lines of theoretical and empirical research regarding knowledge management, organizational learning, and firm innovation in a useful integrative framework: “A Knowledge‐Based View of Firm Innovation”
Recognizing opportunities: initiating service innovation in PSFs
Authors: Fischer Alban 
Published: November 2011

PurposeThe purpose of this paper is to shed more light on the crucial initiation stage of service innovation in professional service firms (PSFs) by individual professionals and the implications for knowledge management.Design/methodology/approachThe paper builds theory, based on an in‐depth review of the relevant literature. The developed theory is illustrated with a case study of PricewaterhouseCoopers AG (PwC), one of the Big Four accounting and consulting firms. Formal and informal interviews about innovation, learning in client interactions, and knowledge management were held with more than 70 employees of PwC over a three‐year period.FindingsThe paper shows that entrepreneurial opportunity recognition is a suitable framework to explain the initiation of service innovation in PSFs. Prior knowledge, alertness and search are identified as bases for the recognition of opportunities and hence the initiation of service innovation in PSFs. Therefore, the author argues that knowledge management should raise the alertness of individual professionals to engage in opportunity recognition and also provide a fruitful environment to enable active search for opportunities on the basis of relevant prior knowledge at hand.Practical implicationsThe findings aim to help managers in PSFs to understand better the initiation of innovation in their companies and enable fostering of innovation through the application of dedicated knowledge management initiatives.Originality/valuePrevious research has not yet taken an in‐depth look at the initiation stage of service innovation by individual professionals in PSFs. In this paper, entrepreneurial opportunity recognition is presented and applied for the first time as a framework to explain the activity of professionals in the initiation of service innovation in PSFs. In doing this, the paper also contributes to the understanding of the under‐researched corporate entrepreneurial role of professionals in PSFs.
Linking organizational learning with technical innovation and organizational culture
Authors: Sanz‐Valle Raquel , Naranjo‐Valencia Julia C. , Jiménez‐Jiménez Daniel , Perez‐Caballero Laureano 
Published: November 2011

PurposeThe purpose of this paper is to analyze the effect of organizational learning on technical innovation and the role of organizational culture as a determinant of the organizational learning processes.Design/methodology/approachAfter reviewing the literature on organizational learning and its relationship with both, technical innovation and organizational culture, this paper analyzes those relationships using a sample of 451 firms.FindingsFindings reveal that organizational learning is positively associated with technical innovation and that organizational culture can foster both organizational learning and technical innovation but can also act as a barrier. Additionally, findings show that in order to enhance innovation neither a flexibility focus nor an external focus are enough. Both of them are necessary to characterize organizational culture.Research limitations/implicationsThe main limitations of this paper are the cross‐sectional design of the empirical research and the fact that data were collected from one source only.Practical implicationsFindings can guide managers' efforts in the development of an organizational culture which fosters both organizational learning and innovation since they show that adhocracy culture fosters both of them and that a hierarchy culture may act as a barrier for them.Originality/valueThe paper focuses on the little‐researched relations between organizational culture, organizational learning and innovation. Moreover, it focuses on the Spanish context, where there is a lack of studies on this issue. Finally, the paper provides empirical evidence that these relations exist. In particular, adhocracy enhances both learning and innovation the most, while hierarchy inhibits them most.
Getting closer to young people: an example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture
Authors: Coatham Veronica , Lazarus Suzanne , Dalton Peter 
Published: November 2011

PurposeUsing the example of the social housing sector, this paper seeks to evaluate the experiences of one organisation in attempting to learn more about a traditionally difficult to reach and engage group – young people – in order to develop more tailored services.Design/methodology/approachThe research was undertaken as part of a Higher Education Funding Council for England‐funded University “Service by Design programme”, which was designed to enable the transfer of knowledge between the university and external agencies to improve service design. For this project, a focus group approach was adopted to capture the views of housing practitioners and young people. This was underpinned by reference to published literature and data held by the organisation.FindingsThe research led to an improved understanding of the attitudes and behaviours of young people, requiring service delivery staff and heads of departments to examine and change a number of organisational policies and practices. In addition, the research project contributed to evolving cultural change within the organisation and how young people were regarded.Research limitations/implicationsThe research was undertaken in partnership with one organisation and hence may have limited transferability. However, the findings reflect those of other more comprehensive studies referred to in this paper.Practical implicationsThe paper argues that “customer insight” should underpin excellent customer service. Without a deeper understanding of diverse customer profiles and behaviours, attempts to improve service provision and customer relationships will have limited success.Originality/valueThe paper makes a contribution to ongoing public debates about how young people are currently perceived and about public sector reforms.
The hologram effect in entrepreneurial “social commercial” enterprises
Authors: Crossan Denise , Ibbotson Pat , Bell Jim 
Published: November 2011

PurposeThe paper's purpose is to present qualitative findings describing entrepreneurial differentiations between non‐profit organisations along a social economic continuum. The paper aims to focus on those non‐profit organisations classified as “social” and those more entrepreneurial behaving organisations classified as “social commercial”.Design/methodology/approachThe data were taken from recent research examining current classification systems and performance measurement indicators applied to not‐for‐profit and for‐profit organisations in an Irish regional context. Having reviewed the extant literature on classification systems and measurement indicators for non‐profit organisations, the social economic continuum model and theoretical measurement framework were developed. In order to test the models, the study employed a pragmatist mixed methodological approach; employing quantitative surveys and in‐depth interviews.FindingsThe paper presents key entrepreneurial differentiating themes between “social” and “social commercial” organisations, and discusses the triggers that produce a “hologram” effect or style of management in the third sector.Practical implicationsThe identification of entrepreneurial themes allows for the analysis of the non‐profit organisations from overly social in their activities and presentation, to overly economic in their behaviour. It allows for a greater understanding of the management processes employed by non‐profit organisations to create social value and meet their social aims and purpose.Originality/valueThe paper carries out a unique inter‐sector comparison of non‐profit organisations to determine entrepreneurial differentiations amongst non‐profit businesses employing entrepreneurial methodologies and behaviours to achieve social good.
The influence of an entrepreneur's socio‐cultural characteristics on the entrepreneurial orientation of small firms
Authors: Altinay Levent , Wang Catherine L. 
Published: November 2011

PurposeThis paper seeks to examine the relationship between Turkish ethnic entrepreneurs' socio‐cultural characteristics (namely education, experience and religion) and the entrepreneurial orientation of their firms.Design/methodology/approachThe study collected data through 139 face‐to‐face structured interviews with Turkish ethnic entrepreneurs in London, UK.FindingsThe study illustrates that educational attainment of an entrepreneur makes a positive impact on a firm's entrepreneurial orientation. Educational attainment equips business owners with the skills and reflective mindsets of understanding customers and responding to their needs. Previous business experience of the entrepreneur also impacts positively upon a firm's entrepreneurial orientation, while religion of the entrepreneur does not have a significant impact on the firm's entrepreneurial orientation.Research limitations/implicationsThis paper reports findings based on Turkish ethnic entrepreneurs in London. Therefore, care should be taken in making generalisations from the sample.Practical implicationsThis paper identifies those socio‐cultural attributes that entrepreneurs can capitalise on in order to enhance the entrepreneurial orientation of their firms.Originality/valueThe paper fills in a glaring gap by providing empirical evidence about the relationship between socio‐cultural characteristics of entrepreneurs and their small firms' entrepreneurial orientation.
The impact of product management on SME performance
Authors: Roach David C. 
Published: November 2011

PurposeThe purpose of this paper is to examine the impact of product management as a set of organizational capabilities. It aims to investigate product management as a set of boundary spanning capabilities, by empirically relating these to firm performance.Design/methodology/approachA measurement instrument is developed and validated based on the extant product management literature. Using a heterogeneous sample of 63 Atlantic Canadian SMEs in the manufacturing and professional/technical services sectors, data are collected to test the survey instrument and establish preliminary construct validity.FindingsBoth firm performance and product management measures demonstrate internal consistency. Several product management sub‐constructs demonstrated reliability and in some cases validity, substantiating the product management literature. These included product pricing, sales support and forecasting.Research limitations/implicationsThis research builds upon the literature and indicates that a relationship exists between product management capability and firm performance. This leads to the conclusion that product management, as a set of boundary spanning firm capabilities, warrants future research with a larger more homogeneous population. Limitations include geographic bias, treating the population as homogeneous and lack of relationship to established firm orientations.Practical/implicationsThis research may have practical significance and managerial implications, based on the relationship between product management capabilities and firm performance. This could lead to an increased understanding of how to allocate scarce resources in order to improve performance.Originality/valueThe paper introduces the concept of boundary spanning, product management capabilities and their relationship to firm performance, by providing preliminarily validation of a measurement scale for product management capabilities of small to medium‐sized enterprises.
Size matters: the late payment problem
Authors: Paul Salima Y. , Boden Rebecca 
Published: November 2011

PurposeThe supply of trade credit by small‐ to medium‐sized enterprises (SMEs) is the product of both customer demand and the possibility of strategic advantage, but is subject to risk. In the current financial climate the demand for trade credit may be heightened, leading to further increased risk. This paper seeks to evaluate current risk mitigation measures in the UK and considers how these might be improved.Design/methodology/approachThe supply of and demand for trade credit and the inherent risks are explained by reference to the literature. Then, using both the academic and grey literature and data from a large‐scale questionnaire, the paper highlights the limitations of both regulatory and management approaches to mitigate the risks in the context of UK SMEs. Finally, the paper considers the prospects for improved management.FindingsTrade credit may be a product of market demand or a desire to extract strategic advantage. Both regulatory measures and internal management regimes have failed to mitigate risks in the UK for SMEs extending trade credit.Practical implicationsThe paper concludes that current UK regulatory regimes are unlikely to prove effective and that better management of trade credit may be imperilled by the power imbalances between SMEs and larger firms. The paper suggests areas for the improvement of trade credit management under the headings of policies, people, processes and practices within SMEs.Originality/valueThe paper demonstrates why, despite the risk, UK SMEs offer trade credit and consider how those risks might be mitigated.
Horizontal inter‐firm cooperation in Ethiopian small and medium enterprises
Authors: Tuffa Birru Worku 
Published: November 2011

PurposeThe purpose of this paper is to explore the nature of cooperative relationships among competing firms by highlighting the purpose for, and the degree of cooperation in, different areas of joint activities. It also aims to examine factors fostering or hindering cooperation between competing firms.Design/methodology/approachThe data used in this study were collected from September 2007 to February 2008 from 100 small and medium‐sized leather shoe manufacturing firms operating in Addis Ababa, Ethiopia.FindingsThe study result shows that most firms operate not in isolation, but in collaboration with other firms at the same stage of a value chain. They use cooperation with other firms primarily for accessing financial and tangible resources that are essential for plugging gaps in internal capabilities. While geographical proximity of firms facilitated by kinship and regional background of families foster cooperative relationship; negative perception to competition and lack of trust to partner firms are factors that hinder effective cooperative relationship among competing firms.Practical implicationsThe study has important implications for governments and enterprise support organizations that seek to enhance competitiveness of small to medium‐sized enterprises (SMEs) through horizontal inter‐firm cooperation in Ethiopia, and elsewhere in sub‐Saharan Africa.Originality/valueThere are very few Ethiopian studies that have focused on horizontal inter‐firm cooperation. This paper, therefore, contributes to the body of knowledge by looking deep into the purpose for, and degree of cooperation, as well as factors fostering or constraining the emergence and sustainable continuation of alternative forms of cooperative relationship among competing SMEs in Ethiopia.
Shadow banking: accounting for Canada's productivity gap
Authors: Watkins Peter 
Published: November 2011

PurposeThe paper's purpose is to show that the reported (and growing) labour productivity gap between the G7 and OECD countries and the USA might be a factor of the rapid adoption of shadow banking structures and techniques in the USA versus the adoption of those structures in OECD and G7 economies.Design/methodology/approachThe paper explains the concept and practice of shadow banking and explores the ways in which the various conventions adopted distort reported productivity figures.FindingsThe growing adoption of shadow banking over the period 1974‐2007 has had the effect of increasing the metrics for labour productivity over the same period.Practical implicationsIt is clear that those who wish to understand the apparent growing gap between labour productivity of the USA and other G7/OECD nations must look beyond the simple reported figures to identify the ways in which figures are calculated and reported.Originality/valueThe paper shows that reporting of figures to established conventions can be affected by a range of factors, not apparent from looking at those conventions themselves.
Historical methodology: the perspective of a professionally trained historian turned marketer
Authors: Fullerton Ronald A. 
Published: November 2011

PurposeThe paper's aim is to explain historical methodology in a marketing context.Design/methodology/approachThe paper draws on the author's personal experience, being trained in the history method and using the historical method.FindingsAn awareness of time contexts and complex change is essential, so too is an appreciation of primary sources (as defined by historians). Reading the present into the past (anachronism) is to be avoided, and the interpretation and explanation of events are essential to good history.Originality/valueThe paper represents the author's own personal experience.
Biographic and bibliographic recollections re: collections and contributions
Authors: Pollay Richard W. 
Published: November 2011

PurposeThis paper aims to examine the role played by collecting in a productive academic career.Design/methodology/approachThe methodology is autobiographic and bibliographic recollections about the collecting of advertising books, notes, advertisements, documents and ephemera.FindingsCollecting facilitated diverse forms of activities and academic contributions: many scholarly papers, archives, illustrated presentations, museum displays, documentary films, art gallery shows, theatrical productions, governmental reports, CDs, DVDs, web sites, and much involvement in litigation and regulatory hearings.Research limitationsThe scale and variety of results may be limited to domains with a clear public interest and contemporary regulatory activity.Originality/valueThe paper offers a unique demonstration of the potential for antiquarian interests and hobbies to be of academic value and public interest.