bluuebunny/crossref_metadata_2025_split huggingface dataset:
Destination brand components
Authors: Stephens Balakrishnan Melodena , Nekhili Ramzi , Lewis Clifford 
Published: March 2011

PurposeThis study matches destination brand components with motives and identifies those components that are most important for the consumer during various stages of the decision process. This study also aims to classify various functional and symbolic brand components. The findings take the customers' point‐of‐view in identifying those descriptors that affect consumer choice preference and create destination loyalty.Design/methodology/approachThe research is exploratory. Through a detailed literature review, destination brand components are identified, simplified and then classified as symbolic or functional. They are also classified by motive. The review is followed by a quantitative study that uses open‐ended questions to find the relationship between destination brand components and the stage of decision making. This study also presents a conceptual model with taxonomy of brand components.FindingsFunctional brand components seem to play a major role in a consumer's description of place brands during the various decision making stages. This finding highlights the importance of stressing functional components in the destination's branding strategy.Originality/valueThis study is the first of its type and can serve as a platform for future research, practically helping destinations create more effective communication.
Organizational networks, migration, and intercultural relations in Trieste, Italy
Authors: Bitsani Evgenia , Kavoura Androniki 
Published: March 2011

PurposeThe present paper is part of a study associated with the migration phenomenon and the formation of intercultural social and economic relations which emerged in Italy in the nineteenth century and its practical and social implications in the twenty‐first century. The city of Trieste, Italy consists of a case study which examines the formation of organizational networks in the Mediterranean and in Europe which consist of the basic body of the so called Greek commercial dispersion.Design/methodology/approachThis study presents data collected from the analysis of archival documents. It is part of the scientific field of social anthropology and is a case study where participative observation was employed. Interviews with people offered the researchers ground to explain the purposes and reasons for the implementation of decisions related to the creation of the organizational networks.FindingsThe article discusses the relation between the national group with its unique cultural identity and entrepreneurship, emphasizing the cultural characteristics of such relation. The consequences from the existence of these networks in all sectors of the life of the community of these areas are investigated. To a third level of discussion, the mapping and analysis of the cultural interactions which emerged as a result of these networks shaping an integrated cultural identity is examined.Originality/valueThe project succeeds in making a theoretical and practical contribution to the way the development of organizational networks presented for Trieste, Italy can consist of a typical recourse for other areas of the Mediterranean where cultures and identities intermingle nowadays and migration and policy directions need to be implemented.
Globally marketing authenticated places
Authors: Dalecki Linden 
Published: March 2011

PurposeThe paper explores authentic places, personalities and products from a range of academic and professional frames.Design/methodology/approachAuthentic pop culture texts and tourist sites – and their associated web sites – are analyzed via three perspectives: Gilmore and Pine's notion of authentic placemaking, Peterson's notion of socially constructed and determined authenticity, and Holt's notion of the authentic slacker‐rebel archetype.FindingsPerceived authenticity plays an important role in driving the consumption of certain types of pop culture and associated touristic sites.Originality/valueThe article explores three major perspectives related to authenticity which have not been discussed together previously and is of value to marketing academics as well as stewards of authentic sites.
Service quality of Macao's world heritage site
Authors: Yim King Wan Penny , Man Cheng Elizabeth I. 
Published: March 2011

PurposeThe purpose of this paper is to investigate the service quality of Macao's World Heritage (WH) site as perceived by visitors involving both tourists and local residents.Design/methodology/approachThe empirical data was collected via structured questionnaires to obtain views of 1,056 visitors on the 27 world heritage attractions in Macao.FindingsThe overall visitor satisfaction level on the service quality of Macao's WH was high but dimensions on “empathy” and “consumables” needed improvements. Significant differences were also found between the tourists and local residents. Tourists rated the level of crowding as more tolerable than local residents but less tolerable in terms of staff availability at attractions. Residents had a relatively low satisfaction score for most items except the availability of staff than the tourists.Practical implicationsTo attract more repeated visitors, the results highlighted the importance of satisfying both groups of visitors by taking special care of the needy and children and offering more on‐site information. Managing well with the city's tourism carrying capacity and providing more staff service were also suggested to satisfy the local and tourist markets respectively.Originality/valueStudies on service quality in heritage especially within the Macao context were scarce. This pioneering study shed light on the service quality of Macao's WH site and provided hints on the differences in the perceived service quality between the tourists and local residents. More specific government efforts can be exerted to satisfy the two niche markets in a more effective manner.
Rubbish emergency impact on in‐bound tourism demand and on the number of visitors to museums
Authors: Siano Alfonso , Siglioccolo Mario 
Published: March 2011

PurposeThis study aims to assess whether or not the weight of the impact of the recent rubbish emergency in the Province of Naples (Italy) causes a temporary impact inbound tourism demand and the number of visitors to museums situated in the Province.Design/methodology/approachThe research is based on secondary data referring to monthly tourist arrivals and visitors to museums to the Province of Naples, during the period in which crisis reached its climax. The variation of tourist arrivals and visitors to museums between this period and the same period of the previous four years represents the means for detecting an eventual decrease in inbound tourism demand and visitors to museums.FindingsResearch findings show the variation in the number of tourists and in the number of visitors to museums in the Province from 2004 to 2008. Despite the pessimistic estimates reported by media, the situation in the Province of Naples, during the period in which the refuse emergency reached a climax, is quite surprising.Research limitations/implicationsHistorical data do not refer to the whole period during which the crisis took place. The study cannot consider the long‐term impact of the refuse emergency on inbound tourism demand and on museum visitors, seeing as the crisis has only recently been resolved.Practical implicationsThe research detects strong and weak points in the tourist offer in the Province of Naples; the elaboration of corrective practices and tools for reinforcing the image of the Province of Naples represent practical implications useful to local government, tourism operators, and museum managers.Originality/valueThis study is an initial attempt to analyse the impact of the refuse emergency on inbound tourism demand and on visitors to museums.
Make it memorable: customer experiences in winter amusement parks
Authors: Slåtten Terje , Krogh Christian , Connolley Steven 
Published: March 2011

PurposeThis empirical study aims to investigate the potential of customer experiences in the tourism industry to influence emotions and thus create positive mental imprints.Design/methodology/approachThis investigation tests a conceptual model for what leaves positive mental imprints and analyzes the results of the survey to test the hypotheses. Further, the rather uncommon setting, a winter amusement park in Norway, helps to increase the external validity.FindingsOne interesting discovery with practical implications for management is that both ambience factors – light, sound, and smells – and interaction among customers have significance for customers' positive emotions.Research limitations/implicationsThere is a need for further research to clarify the distinction between design and ambience factors.Practical implicationsBoth ambience and interaction between customers are very important for successfully providing positive customer experiences.Originality/valueResponding to the need to focus on the different aspects relating to customer experiences and emotions within the framework of tourism, this study tests an original model in an uncommon setting, thus contributing to the external validity of these claims.
Chinese philosophy and tourism development: a case study of Hangzhou
Authors: Wang Yi 
Published: March 2011

PurposeThis study aims to evaluate the correlation of Chinese philosophy to the process of tourism development. The current Chinese philosophy involves three influential ideologies: Chinese Confucianism, Chinese communism and Western capitalism, which significantly affect people's perspectives, behaviors and importantly, the whole tourism system.Design/methodology/approachThis study conducted 47 semi‐structured in‐depth interviews through field visits, in order to understand people's perspectives and social interactions in the tourism development process. The case study is based on the Hubin Street Project of Hangzhou, China.FindingsThe study finds that all three ideologies in Chinese philosophy have strong influences in the decision making processes of tourism development. They result in a relatively centralized decision‐making power centre, and increasing decentralized needs from the society.Research limitations/implicationsThis research helps to understand the reasons for social actions in China's tourism development from a different perspective, the philosophy. The study gives implications for other researches to further explore the relationship between ideologies and behavior.Originality/valueThe influences of Chinese philosophy to social actions could be even more complicated. More case studies could reflect different situations and more in‐depth views.
Understanding the context of workplace health management as it relates to workplace bullying
Authors: Sheehan Michael , Griffiths John 
Published: March 2011

PurposeThe purpose of this paper is to extend awareness that workplace bullying impacts on the health of individuals both within and outside the workplace and that there are implications for workplace health management.Design/methodology/approachThe paper contextualises the problem of workplace bullying and workplace health management and introduces the five articles in the special issue.FindingsWorkplace health management is becoming more prominent in some organizations and workplace health management, and a corporate culture based on partnership, trust and respect, offers considerable potential to move the agenda forward. Moreover, there appears to be a paucity of knowledge available as to how workplace health management strategies and programmes impact on organizational culture and assembling and sharing such a knowledge base could be a useful step.Research limitations/implicationsFurther research is required to extend the studies presented and to address workplace bullying from the perspective of workplace health management.Practical implicationsResearch is required to explore the extent to which the potential of workplace health management programmes to impact positively on corporate approaches to bullying and harassment has been realised and how those programmes have influenced corporate culture.Social implicationsA partnership approach to knowledge creation and sharing has the most potential for successful outcomes and accords closely with the inferred ideals of the Luxembourg Declaration for Workplace Health promotion.Originality/valueThe paper addresses a perceived gap in the literature linking workplace bullying to the impact on individual health and the implications for workplace health management.
Consequences of being accused of workplace bullying: an exploratory study
Authors: Jenkins Moira , Winefield Helen , Sarris Aspa 
Published: March 2011

PurposeThe purpose of this paper is to examine the perceptions of accused bullies in terms of their experiences of fairness in the manner in which the complaint against them was managed, and examine the subsequent health and career ramifications of being accused of workplace bullying.Design/methodology/approachThis exploratory study was carried out through a mixed methodology: 30 managers who had been accused of workplace bullying completed a survey about their experiences, and 24 of these participants were interviewed. A thematic analysis of the interview data was undertaken.FindingsA number of themes emerged from the analysis including negative psychological health outcomes for accused bullies in terms of depression, anxiety, post traumatic stress, and suicidal ideation. Other dominant themes were the poor perceptions of justice in the way in which the investigations were carried out, negative career consequences, and exit from the organization, whether the accusations of bullying were substantiated or not. Loss of confidence in the participants' managerial abilities and roles also emerged as a significant ramification for a number of the accused bullies.Research limitations/implicationsDespite the methodological limitations of such exploratory research, this study highlights the importance of organizations adhering to the principles of organizational justice when addressing workplace bullying complaints, including recognising the potential health consequences of a bullying investigation for the accused perpetrators as well as for the bullying victims.Originality/valueThis is one of the few studies that examine workplace bullying from the perception of the accused bully and, as such, breaks a long tradition of workplace bullying research being informed only through victims' accounts of workplace bullying,
How workplace bullying changes how women promote their health
Authors: MacIntosh Judith , O'Donnell Sue , Wuest Judith , Merritt‐Gray Marilyn 
Published: March 2011

PurposeWorkplace bullying is a prevalent and costly form of abuse influencing women's health. The purpose of this study is to expand knowledge of how women care for their health after experiencing workplace bullying and to explore variation in that process.Design/methodology/approachA qualitative feminist grounded theory method was used to study a community sample of 40 adult women across three Canadian provinces.FindingsExperiencing workplace bullying causes a disruption in women's health and this was identified as the central problem for women in this study. Women address health disruption using a three‐stage process the authors named “managing disruption” that involves protecting, mobilizing, and rebuilding. Women's efforts to care for health which they define broadly as including control over their lives are influenced by formal and informal support and by personal factors such as past experiences, perception of employability, values and beliefs, and relationship patterns.Research limitations/implicationsLongitudinal study would be useful to understand long‐term consequences and potentially helpful resolutions of workplace bullying. Whether men's perspectives on their experiences are similar could also be explored.Practical implicationsIncreasing awareness of what workplace bullying is and how to manage it would contribute to diminishing its occurrence and its impact.Social implicationsWomen need support and resources from workplace and healthcare professionals when they have experienced workplace bullying.Originality/valueFew studies have explored women's experiences of caring for health during and after bullying. Interestingly, women reported adopting more balanced perspectives on work and life after their bullying experiences.
The clinical effects of workplace bullying: a critical look at personality using SEM
Authors: O'Moore Mona , Crowley Niall 
Published: March 2011

PurposeThis paper aims to evaluate the subjective experience with associated clinical and health effects on workers subjected to persistent harassment in the workplace. The study also attempts to explore an a priori hypothesised personality/clinical effects model of workplace bullying, identifying the relationships between relevant variables using structural equation modelling (SEM).Design/methodology/approachThe sample represents 100 individual psychological assessments conducted by professional psychologists at an Anti‐bullying research and resource centre. The quantitative results are based on robust psychometric inventories. The conceptual models were tested using the software LISREL 8.7.FindingsResults indicate elevated overall psychometric scores on all psychological and physical health inventories. The constructed a priori model was conceived based on grounded theoretical literature which assessed the moderating impact of individual factors such as personality on the severity of clinical effect, thought to be as a result of workplace bullying. Using a strictly confirmatory approach, however, all tested models were not adequate fits.Social implicationsResults of this study have implications for the prevention and intervention of workplace bullying both of which need to be intensified in order to minimise the physical and psychological ill effects of victimisation in the workplace. One of the key messages of this study is that the severity of the clinical effect may not relate to a person's character, but rather to the traumatic experience of bullying itself. The findings suggest that action is needed at an organizational level as explanations with regards to the intensity of psychological health outcomes may not be found in the constitution of one's personality.Originality/valueThis is a unique study that looks specifically at personality as a potential moderating factor of psychological and physical health in relation to workplace bullying.
Prevention of bullying and conflicts at work
Authors: Gemzøe Mikkelsen Eva , Hogh Annie , Berg Puggaard Louise 
Published: March 2011

PurposeThis paper aims tp prevent bullying and conflicts at work and to identify process factors associated with the implementation and effects of such interventions.Design/methodology/approachThe paper presents process evaluation data from an intervention study in two organizations. A quasi‐experimental, process‐oriented research design was used. The following interventions were implemented: lectures on bullying, courses in conflict prevention and management, dialogue meetings, the distribution of pamphlets, newsletters and posters as well as steering group meetings.FindingsResults indicate that participants benefited from the interventions, in particular the dialogue meetings and the courses in conflict prevention and management. Moreover, various factors stimulating or obstructing the implementation and effects of interventions were identified.Research limitations/implicationsThe use of process evaluation to document the phases of the study and relevant process factors is a major strength. However, the study only included two public sector workplaces and no control groups.Originality/valueThe use of qualitative process‐evaluation helped identify important process factors affecting the implementation of interventions and their perceived effects. The paper thus yields valuable knowledge to researchers and practitioners.
Women entrepreneurs in the Indian informal sector
Authors: Williams Colin C. , Gurtoo Anjula 
Published: March 2011

PurposeStudies on women entrepreneurs either view women through a structuralist lens, as marginalised populations engaged in low‐quality work, or through a neo‐liberal lens, as engaged in relatively higher quality endeavour more as a rational choice. The aim of this paper is to evaluate critically these explanations in relation to women entrepreneurs in the informal sector in India.Design/methodology/approachTo evaluate the contrasting explanations of structuralist and new liberal approaches, questionnaire surveys were conducted in two phases, namely 2007 and 2010, over a period of several months. The sample design was stratified random and the sample was taken from a range of cities in different parts of India.FindingsThe survey of 457 women entrepreneurs of the informal sector shows that although the structuralist representation is largely appropriate for women working as waged informal employees, it is not as valid for women informal entrepreneurs working on a self‐employed basis. The results challenge the traditional understanding of the informal sector, and self‐employed women in particular, and are discussed in the light of the institutional rational choice framework.Research limitations/implicationsThe analysis highlights how the decision of entrepreneurship does not stand in isolation from other decisions and choices, is in line with normative considerations, and is a collective rational choice for women entrepreneurs in the informal sector. This analysis is a first of its kind and calls for additional surveys to be undertaken of female (and male) informal entrepreneurs in other countries to establish this concept.Originality/valueThe analysis critically evaluates established explanations in relation to women entrepreneurs in the informal sector through an empirical survey and establishes new explanations on women entrepreneurship.
Female immigrant entrepreneurship
Authors: Billore Soniya 
Published: March 2011

PurposeThe purpose of the paper is to explore how entrepreneurial opportunities are used by the rapidly increasing immigrant Indian female population in Japan. Given that a majority of Indian women are housewives and grew up in conservative family backgrounds, this analysis seeks to provide an insight into the situations that aided them and the challenges they faced in their entrepreneurial business ventures far from home.Design/methodology/approachThe paper takes the form of a case study analysis through a semi‐structured questionnaire designed on the concept of “Life cycle of minority owned businesses” to track enterprise activity from beginning to end.FindingsThe analyses show that although respondents began their stay in Japan as housewives, they shed their image with time, used their talents and diversified into a different role without sacrificing family duties, while also creating employment opportunities for both natives and immigrants. Major hindrances faced due to socio/cultural influences, lack of government initiatives and support facilities were identified.Research limitations/implicationsThe research analysis has been done on three case studies only as most available respondents were in the birth phase of their enterprises. More research is required on issues like capital availability, native employee and ethnic owner relationships, legal challenges and institutional support.Practical implicationsThe paper draws attention to problem areas where changes in governance structure and social acceptance can create a more viable environment for immigrant entrepreneurs in Japan.Originality/valueTo the best of the author's knowledge, this study is the first of its kind that explores and evaluates the status of Indian female immigrant entrepreneurs in Japan. As Indian immigrants in entrepreneurial activities in Japan are increasing every year, the paper can contribute in restructuring opportunity creation and facilitate maximum advantage.