bluuebunny/crossref_metadata_2025_split huggingface dataset:
The composition of intellectual capital in non‐profit orchestras
Authors: Mesa William 
Published: April 2010

PurposeThe purpose of this paper is to explain how intellectual capital (IC) is enacted and used in non‐profit symphony orchestras from an organisational behaviour perspective.Design/methodology/approachThe paper is a nine‐month case study on two community‐based non‐profit orchestras. The method uses field observations, interviews, factor analysis, and visual models in explaining how IC is connected to organisational practices.FindingsIC is perhaps best understood in its context to specific organisations rather than as discrete items that are allocated.Research limitations/implicationsThe case study is limited to non‐profit orchestras based on an organisational behaviour perspective. The results, however, invite further research into how IC is used as a resource towards strategic planning.Practical implicationsThe study results point towards managing IC resources, given that they are grounded in actions and practices of the organisation. Questions of “how” (how is IC used?) drive the study versus questions of “what” (identification of IC).Originality/valueUnderstanding IC as context‐dependent provides management guidance to NPO orchestras for improving volunteer participation, motivation, and meeting personal goals. It also informs boards of possible outcomes in implementing organisational change.
Trust: an antecedent to employee extra‐role behaviour
Authors: Reychav Iris , Sharkie Rob 
Published: April 2010

PurposeThis study seeks to examine antecedents of perception of trust as a foundation for extra‐role behaviour in the public sector non‐profit organisations.Design/methodology/approachA total of 1,600 questionnaires were distributed and 329 questionnaires were returned from five different non‐profit local government authorities in Australia.FindingsIt was found that perceptions of trust in management, psychological support, management values and rewards were strong antecedents of employee perceptions, which in turn were positively correlated with employee extra‐role behaviour. Employee participation in decision making and contributions from autonomous employees were strong indicators of extra‐role behaviour, whereas intrinsic job motivation and the sharing of knowledge were found to be weaker indicators of discretionary extra‐role behaviour.Research limitations/implicationsThe study was based on the voluntary response of employees of five independent local government authorities in Australia. Thus findings in other geographical or cultural locations may be significantly different. Beyond the questionnaire findings, the relevance to private non‐profit organisations needs to be studied empirically.Practical implicationsThe research makes a significant contribution to management of governmental public sector non‐profit organisations which face continuous pressure to develop strategies and embrace management practices that ensure organisational effectiveness.Originality valueThe findings highlight the important factors that lead to employee perceptions about trust which can lead to discretionary employee efforts in public sector organisations that have great similarity to non‐profit organisations.
Intellectual capital models in Spanish public sector
Authors: Ramírez Yolanda 
Published: April 2010

PurposeThe purpose of this paper is to provide assistance to public organizations in the process of developing their ability to identify, measure and manage their intangible assets.Design/methodology/approachA review of the most important intellectual capital management initiatives at Spanish public organizations is realized.FindingsThe paper shows the importance of intellectual capital approaches as instruments to face the new challenges in public sector. The experience gained from the case studies provides a practical help to public organizations to develop means to identify, measure and manage their intangible assets.Practical implicationsThe study provides a basis to understand how Spanish public organizations are measuring and managing their intellectual capital. In this sense, the first step would be the definition and diffusion of the organization's strategic objectives. Then, critical intangibles related to these objectives should be identified. Afterwards, a set of indicators is defined and developed for each intangible.Originality/valuePublic managers work with intangible concepts, although there is not always a methodology available that systematizes their identification, measurement and presentation. To deal with this problem, it is considered fundamental to know which initiatives have been carried out in Spain in relation to models of intellectual capital management for public organizations.
A hybrid approach to workflow modelling
Authors: Cull Richard , Eldabi Tillal 
Published: April 2010

PurposeThe increase in business process management projects in the past decade has seen an increase in demand for business process modelling (BPM) techniques. A rapidly growing aspect of BPM is the use of workflow management systems to automate routine and sequential processes. Workflows tend to move away from traditional definitions of business processes that can often be forced to fit a model that does not suit its nature. Existing process modelling tools tend to be biased to either the informational, behavioural or object‐oriented aspect of the workflow. Because of this, models can often miss important aspects of a workflow. As well as managing the relationship between the types of model it is important to consider who will be using it, as process models are useful in various ways. The paper aims to address these issues.Design/methodology/approachThis paper reports on a case study in a manufacturing company, where users were surveyed to see which are the notations that are most common in modelling based on two main categories (i.e. behavioural and informational).FindingsThe research outcomes showed that there is no prevailing set of standards used for either of these categories, while most users feel the need to use more than one approach to model their system at any given time. Many companies face problems when trying to model the behaviour of human workers in the business processes. Existing techniques are mostly designed at modelling information systems or business processes, and rarely attempt to integrate the two.Originality/valueThis paper proposes the use of a new hybrid modelling methodology, which is an original idea, on existing tools and methodologies. Key authors in the literature recommend against the trend of developing a brand new methodology, so existing tools from each end of the scale were combined to provide a solution which is capable of modelling IS and BP.
Knowledge management, strategy, and technology: a global snapshot
Authors: Coakes Elayne , Amar A.D. , Luisa Granados Maria 
Published: April 2010

PurposeThis paper presents results from a large comprehensive global survey of knowledge management (KM). The question that this paper looks to answer is how a KM strategy can be developed that will enable its successful management in organisations of many sectors and sizes. In light of the observed developments since the previous knowledge management surveys, the purpose of this paper is to redefine the KM function, and how it should be performed.Design/methodology/approachThe research instrument was a global online hosted survey answered by nearly 700 participants. Hypotheses on the KM management process in contemporary organisations, emphasising the importance of strategy, cover this work. These hypotheses are tested by a set of questions and supported by the survey responses.FindingsIt is demonstrated that in many organisations technology has failed to have much impact on the way knowledge is transferred and shared.Research limitations/implicationsIt should be noted that no control was made over the participants to the survey and no stratification of sampling was made. This means that the results are based on breadth as opposed to depth.Originality/valueDue to the breadth and depth of this survey, the results reported here provide a global snapshot of how knowledge is currently being managed across nations, organisations and various forms of KM function. The findings should be of great use to both practitioners and academics.
Facilitating the adoption of e‐payment systems: theoretical constructs and empirical analysis
Authors: Özkan Sevgi , Bindusara Gayani , Hackney Ray 
Published: April 2010

PurposeThe emergence of online transactions, enabled through internet media, has led to an increase in the availability of electronic payment (e‐payment) systems. This research aims to investigate, through theoretical constructs (technology acceptance model, theory of reasoned action) and an empirical analysis, the critical factors that may ensure consumer adoption of these facilities.Design/methodology/approachThis research study mainly uses the deductive approach to consider secondary sources and primary data, where hypotheses have been developed in order to demonstrate the findings. An initial literature review revealed six issues that are considered critical for e‐payment considerations. An anonymous and self‐administered survey based on the research model was developed and e‐mailed to the respondents. A total of 155 questionnaires were coded and analysed using SPSS to analyse the hypotheses.FindingsThe research proved that the perceived importance of the critical factors was correlated through security, trust, perceived advantage, assurance seals, perceived risk and usability. The results demonstrate that three of the critical factors were necessary (security, advantage, web assurance seals) and three were relatively sufficient (perceived risk, trust and usability) through customer intentions to adopt an e‐payment system.Originality/valueIt is believed that the findings represent an important contribution to the further adoption of e‐payment facilities and indeed the design of general e‐commerce systems.
Action readiness and mindset for IT offshoring
Authors: Aydin Mehmet N. , de Groot Jeroen , van Hillegersberg Jos 
Published: April 2010

PurposeThe paper aims to examine the degree of changes in action readiness and mindset for the IT offshore outsourcing (offshoring) practice of a number of leading finance and insurance organisations. In particular, the article investigates the action readiness (the state, condition or quality of being ready) and mindset (habits, opinions or perceptions which affect a person's attitudes) of organisations for IT offshoring.Design/methodology/approachThe research method applied has explorative research characteristics and consisted of two phases. The first phase included conducting interviews with project managers of 12 organisations in home and offshore countries and the second phase was concerned with an in‐depth analysis of projects in three organisations. By adopting a process research approach, the research takes into account the dynamics of IT offshoring projects in terms of five essential aspects, i.e. the way of working culture, method use, IT activities, IT governance, and knowledge sharing.FindingsThe findings indicate that to a greater extent organisations have realised readiness for method use and the mindset for IT activities, and that the overall improvements regarding these aspects have been modest in the last two years. On the other hand, the mindset for dealing with cultural difference has increased while readiness for flexible working, tracking of requirements change, efficient division of work, and systematic communication is still inadequate.Research limitations/implicationsAs the findings are concerned with a small sample and particular industries, they are limited in nature. More research is needed to update the findings in other industries with a larger sample. This would help in achieving stronger external validity.Practical implicationsThe model used in this research can help organisations in identifying how well they are prepared for or have improved IT offshoring practice in terms of five essential aspects. Based on the degree of readiness and mindset at hand, they can make use of the findings related to particular aspects. In this respect, the findings may provide valuable insights for practitioners.Originality/valueMost IT offshoring studies employ a variance research strategy, by which cause‐effect relationships among dependent, independent, and mediating factors essential to the subject matter are studied. As an alternative to this strategy, this research adopts a process research approach, which is concerned with the dynamics of IT offshoring practice, which takes into account the emergent and on‐the‐fly nature of IT projects. Such dynamics are examined in terms of two conceptual levels, i.e. action readiness (ability, condition of being readiness) and mindset (opinions, perceptions). These levels, which are often employed as a separate focus in existing studies, are found to be useful in closing the gap between action readiness and mindset for IT offshoring.
Analysis of risk dynamics in information technology service delivery
Authors: Nazımoğlu Özge , Özsen Yasemine 
Published: April 2010

PurposeThe purpose of this paper is to define and analyse risks within information technologies (IT) in service delivery. Some specific risks that appear in IT service delivery and the relationships between risks will be defined. The objective of the study is to advance understanding of risks and their effects on specific processes within the delivery of IT services.Design/methodology/approachRisks were determined by reviewing processes in International Business Machines (IBM), by taking the Information Technologies Infrastructure Library (ITIL) as a basis, which is a standard in IT, and with the help of the Information Technology Service Management (ITSM) Metrics Model. The ITSM Metrics Model is actually used for finding delay times for specific processes and determining specific risks. ITIL is used to decide on the most risky processes for IT delivery. According to observations and some interviews with employees at IBM Service Delivery, the risk level is defined by the percentage of impact of specific risks. Following observations, the effects of these risks on the most risky process is discussed.FindingsThe risk with the most impact on all processes is “dissatisfied customers”. The second most impacting risk is “delayed solutions”, and the third is “low employee morale”.Research limitations/implicationsThe risks found in the paper can be reduced by conducting more research. In further studies, hypothesis tests could be done over this study to make it more sensitive.Originality/valueIn this paper, the risks at the IT service delivery are identified, and thus uncertainty can be reduced for firms that are outsourcing their IT departments.
Web‐based information systems development and dynamic organisational change
Authors: Ramrattan Mark , Patel Nandish V. 
Published: April 2010

PurposeThis paper aims to examine the contextual issues relating to the problem of developing web‐based information systems for emergent organisations.Design/methodology/approachThe study employs an action research approach to understand and develop an analytical development tool for web developers. It postulates that existing methods are inadequate in coping with sudden and unexpected changing characteristics within the organisation. The theory of deferred action is used as the basis for the development of an emergent analytical development tool. Many tools for managing change in a continuously changing organisation are susceptible to inadequacy.FindingsThe insights proposed are believed to assist designers in developing functional and relevant approaches within dynamic organisational contexts.Originality/valueThe analytical development matrix assists web developers in emergent organisations to develop web‐based information systems.
Critical success factors for ERP implementations in Belgian SMEs
Authors: Doom Claude , Milis Koen , Poelmans Stephan , Bloemen Eric 
Published: April 2010

PurposeThe purpose of this paper is to examine the critical success factors of ERP implementations in Belgian SMEs and to identify those success factors that are specific to a SME environment.Design/methodology/approachThe authors survey the literature to discover and classify critical success factors that are potentially applicable to small and medium‐sized enterprises. Through a survey and a multiple case study within four Belgian companies, the authors investigate which of these critical success factors apply to SMEs.FindingsThe results show that most of the success factors found in the literature apply to SMEs. Nevertheless, distinct differences were found as well. Some factors, such as a clear scope definition and a standardised infrastructure, are not regarded as critical success factors for SMEs. Moreover, SMEs tend to rely relatively heavily on the input of consultants, who they use as a source of knowledge and experience. Moreover, SMEs need to be able to adjust their businesses quickly to be able to exploit their niche to the fullest extent.Research limitations/implicationsThe research is limited to Belgian enterprises.Originality/valueFor SMEs, it is particularly important to recognise the elements for a successful ERP implementation. This paper examines the critical success factors of ERP implementations in small and medium‐sized enterprises, while the existing literature on critical success factors of ERP implementations focuses on large enterprises.
Commodity trading advisors (CTAs) for the Indian commodity market
Authors: Kapil Sheeba , Nayan Kapil Kanwal 
Published: April 2010

PurposeThe Indian commodity market requires large investments and enhanced trading activity both in the national as well as the regional commodity markets. The participation of non‐professional people trading commodity markets makes the market a risky venture. Non‐professional participants simply add to the volatility factor of the market. There is a dire need for professional experts who are able to provide advice on commodity trading and build commodity inclusive portfolios. Such professional awareness, expertise, and guidance in commodity trading can come from professional commodity traders called commodity trading advisors (CTAs). The purpose of this paper is to offer arguments and insights as to why the Indian commodity market needs the participation of the CTAs. The money brought in by CTA advised clients will add to the depth, liquidity, and trade which in turn will make commodity prices more efficient. As a regulatory measure, the Indian market too can adopt guidelines structured for CTAs by Commodity Future Trading Commission and National Futures Association. The CTAs can bring the Indian commodity market at par with developed commodity markets like Chicago Board of Trade.Design/methodology/approachThe paper reviews and discusses the various issues related to CTAs applicability in India. The goal of the paper is to outline the need for allowing CTAs activity in Indian commodity market and discuses the key operational and policy considerations in developing the commodity market for CTAs in India.FindingsThe recent expansion of Indian commodity market has not been very structured. The market has expanded with the expansion in demand for commodities both in spot and derivative market. There have been constraints through policy restrictions and at the same time there has been an effort for liberalization of the commodity market to bring them at par with international commodity market. Of late, the Indian equity market has been very volatile. Participation of CTAs will provide much required downside protection to traditional portfolios and they will also provide the expertise in commodity derivative trading to participants and help build the commodity inclusive portfolios with better return and lesser risk.Originality/valueThis is the first paper that initiates thoughts on allowing CTAs to participate in the Indian commodity market. The paper builds on the concept that CTAs would add the desired price discovery, volume, and depth to the Indian commodity market. The Indian commodity market, despite being quite old, has recently broken free from the restrictive policies and has ushered into an era of initiates supporting commodity derivative market development. To the best of the authors' knowledge, there exists no literature on CTAs participation in India.
Issues faced by SMEs in the internationalization process: results from Fiji and Samoa
Authors: Singh Gurmeet , Pathak R.D. , Naz Rafia 
Published: April 2010

PurposeThe purpose of this paper is to scrutinize the issues, challenges, and impediments coming in the way of small‐ and medium‐sized enterprises (SMEs) internationalization in small developing nations of South Pacific like Fiji and Samoa.Design/methodology/approachThe paper encompasses both quantitative and qualitative data. Analyses of antecedents are descriptive in nature, while establishing the relationship between intervening variables and outcomes are quantitative. For quantitative data, structured questionnaires are used, while for the collection of qualitative data, archival and library research methods are employed. Structured questionnaire is used to collect data from 118 and 78 sampled respondents in Fiji and Samoa, respectively, and statistical analysis is performed using Statistical Package for the Social Sciences package.FindingsThese research findings pinpoint that the problem lies in evaluating the nature of issues affecting internationalization of SMEs. The results also show that the performance of Fijian and Samoan SMEs is same across different business sectors and those SMEs in these two countries exhibit different change patterns in their export growth.Research limitations/implicationsThe scope of the paper is limited only to the SMEs in Fiji and Samoa and cannot in any way be generalized to large firms.Practical implicationsSMEs seeking to internationalize will need to learn a lot about the internal and external factors impacting their organizations. Many a times entrepreneurs believe that through sustained planning, they can reduce the shocks resulting from environmental uncertainty, however, in reality some of them may be able to benefit while others despite planning may not be able to overcome growth‐related problems, as they may require reactive action. Therefore, learning is essential in international expansion and so is having a clear understanding of the environment that entrepreneurs operate in. Future research should seek to highlight documented cases of SME internationalization.Originality/valueThis paper is one of the important studies taken in the context of Pacific SMEs. The research that has been conducted in the past are mostly confined to Asian countries, with very little in the area of SME internationalization. The findings of this paper will have relevance for policy making and supportive measures at government levels for SME internationalization.