bluuebunny/crossref_metadata_2025_split huggingface dataset:
Exploring the measurement of basic assumptions about guests and co‐workers in the hospitality industry
Authors: Gjerald Olga , Øgaard Torvald 
Published: August 2010

PurposeThe purpose of this paper is to develop and validate a measure of employee basic assumptions about guests and co‐workers in the hospitality industry.Design/methodology/approachData were collected from two independent samples using self‐administrated questionnaires and analysed using correlational and reliability analyses, exploratory and confirmatory factor analyses, and one‐way ANOVA.FindingsThe analyses identified two dimensions of basic assumptions about guests, control and affect. Assumptions about co‐workers also consisted of two main dimensions termed responsibility and competence. The results showed that assumptions about guest control positively correlated with subjective job performance; assumptions about guest affect and co‐worker competence positively correlated with organisational commitment and job satisfaction; and assumptions about co‐worker responsibility positively correlated with intentions to stay with the organisation.Research limitations/implicationsThe findings are based on a limited sample of service employees. Even though hospitality employees' basic assumptions about guests and co‐workers are validated in a service context, the suggested conceptualisation still needs a more comprehensive validation. Assumptions about competitors may be important determinants of hospitality employees' behaviour towards guests, and such assumptions should be analysed in future studies.Originality/valueThe present study is the first to investigate simultaneously assumptions about guests and co‐workers in a hospitality environment and the effect that such assumptions have on outcome variables. Altogether, the study demonstrates that basic assumptions may be a viable construct for HR management. They are easily identifiable and related to employee job satisfaction, job performance, organisational commitment, and staff turnover intentions.
Food and grocery supply chains: a reappraisal of ECR performance
Authors: Martens Bobby J. , Dooley Frank J. 
Published: August 2010

PurposeThe paper aims to reappraise efficient consumer response (ECR) in the grocery and food industry to determine whether financial and operating performance improves with ECR adoption.Design/methodology/approachThe paper uses a time‐series multiple regression model. The methodology overcomes historical shortcomings in ECR and supply chain management research related to small sample size, one‐tier investigation, and short‐longitudinal focus.FindingsECR adoption has beneficial impacts for both financial and operational performance.Research limitations/implicationsTwo limitations exist. First, determining the actual time of implementation for supply chain management strategies by firms in the food industry is extremely difficult. The method used to classify firms as ECR adopters in this paper is believed to be sound and unbiased, but errors may exist. Second, this analysis does not account for differences in the implementation level for ECR. For simplicity, a binary variable is used to distinguish firms adopting or not adopting supply chain management strategies (ECR). Further study is needed to determine how differences in the level of ECR implementation impacts firm performance.Practical implicationsThe paper overcomes historical shortcomings in ECR performance research. The paper provides academics and practitioners in the food and grocery industry definitive evidence that ECR has beneficial impacts for both financial and operational performance in the food and grocery industry.Originality/valueBy placing greater attention on overcoming historical shortcomings in supply chain management research related to small sample size, one‐tier investigation, and longitudinal study, the paper improves upon previous evaluations of ECR.
Information sharing with key suppliers: a transaction cost theory perspective
Authors: Yigitbasioglu Ogan M. 
Published: August 2010

PurposeThe purpose of this paper is to explain variations in discretionary information shared between buyers and key suppliers. The paper also aims to examine how the extent of information shared affects buyers' performance in terms of resource usage, output, and flexibility.Design/methodology/approachThe data for the paper comprise 221 Finnish and Swedish non‐service companies obtained through a mail survey. The hypothesized relationships were tested using partial least squares modelling with reflective and formative constructs.FindingsThe results of the study suggest that (environmental and demand) uncertainty and interdependency can to some degree explain the extent of information shared between a buyer and key supplier. Furthermore, information sharing improves buyers' performance with respect to resource usage, output, and flexibility.Research limitations/implicationsA limitation to the paper relates to the data, which only included buyers. A better approach would have been to collect data from both, buyers and key suppliers.Practical implicationsCompanies face a wide range of supply chain solutions that enable and encourage collaboration across organizations. This paper suggests a more selective and balanced approach toward adopting the solutions offered as the benefits are contingent on a number of factors such as uncertainty. Also, the risks of information sharing are far too high for a one size fits all approach.Originality/valueThe paper illustrates the applicability of transaction cost theory to the contemporary era of e‐commerce. With this finding, transaction cost economics can provide a valuable lens with which to view and interpret interorganizational information sharing, a topic that has received much attention in the recent years.
Logistics outsourcing performance and loyalty behavior
Authors: Marcus Wallenburg Carl , Cahill David L. , Goldsby Thomas J. , Knemeyer A. Michael 
Published: August 2010

PurposeThe purpose of this paper is to examine how goal achievement and goal exceedance influence the aspects of loyalty in logistics outsourcing relationships. Specifically, it aims to develop and test a model of customer loyalty across two cultures to determine if dedicated strategies for building loyalty are required.Design/methodology/approachThis effort develops a conceptual model that provides a better understanding of the relationship between two dimensions of logistics outsourcing performance (goal achievement and goal exceedance) to loyalty across cultures. The model is then tested using structural equation modeling along with multi‐group analysis.FindingsThe findings indicate that goal achievement strongly influences the loyalty aspects of retention and referrals, but not extension. Meanwhile, all three dimensions of loyalty were influenced by goal exceedance of the logistics provider. Further, goal achievement was found to have a stronger effect on retention only, with goal exceedance demonstrating a stronger influence on extension and referrals. In addition, cultural differences in the model were identified.Research limitations/implicationsFuture research should examine more transactional settings as well as other potential moderators that may be consequential to the examination of loyalty formation.Practical implicationsThe findings suggest that logistics service providers (LSPs) need to have an appreciation for the differences between goal achievement and goal exceedance as it relates to loyalty formation. In addition, LSPs need to adapt their performance goals based on cultural differences that may exist across their markets.Originality/valueThe close examination of the two dimensions of outsourcing performance on three aspects of loyalty behavior builds on the extant literature. The examination across the two national settings provides yet another contribution of the study.
Is leadership doomed to fail?
Authors: Archer Stephen 
Published: August 2010

PurposeExplains how organizations can adapt in order to foster a culture that cultivates great leaders.Design/methodology/approachHighlights how to manage from the front, and with conviction, to ensure that the team will follow.FindingsArgues that effective leadership can only thrive when leaders are freed from bureaucracy and organizational process.Practical implicationsUrges companies to: cut the number of meetings and make them shorter to promote energy and focus; foster individual thought, talent and a sense of freedom to create; and avoid appointing “yes” men to management roles.Social implicationsArgues that shareholders can impede organizational success because they tend to want reliable, predicable behavior. Favors private companies, or those owned by their employees.Originality/valueContends that leaders must be free to “rock the boat”.
At the heart of things
Authors: Blenkinsopp John , Owens Gill 
Published: August 2010

PurposeThe paper aims to develop an expanded conceptualisation of copreneurship, locating it within the family embeddedness perspective on entrepreneurship.Design/methodology/approachThe paper draws upon entrepreneurship and family business literatures in order to identify the concept of copreneurship within both traditions.FindingsCopreneurship has been examined by researchers in both fields and, although there are limitations to the current understanding, it clearly represents an important phenomenon, and the role of spousal support in entrepreneurship being identified as particularly significant.Research limitations/implicationsBy locating copreneurship as a key link between the entrepreneurship and family business literatures, this paper offers a useful basis for framing subsequent work using insight from both fields.Practical implicationsCopreneurship, and other forms of small family firms, represent a high proportion of new ventures and there are, therefore, considerable policy benefits to gaining greater understanding of the dynamics of such ventures.Originality/valueThe paper offers an expanded conceptualisation of copreneurship which both increases its utility as a construct and highlight key definitional issues for future research.
A six‐country study of first‐, second‐, and third‐generation family businesses
Authors: Lussier Robert N. , Sonfield Matthew C. 
Published: August 2010

PurposeThe purpose of this paper is to compare first‐, second‐, and third‐generation family business managerial characteristics and practices in a combined sample from six countries (Croatia, Egypt, France, India, Kuwait, and the USA) with significant differences in cultures, economies, levels of entrepreneurial activity, and family business demographics.Design/methodology/approachThe design was survey research with a sample of 593 businesses from six countries. To compare differences between the three generations, analysis of covariance was run for the 11 dependent variables, followed by post hoc Tukey honestly significant difference multiple comparisons tests to determine which of the three generations were significantly different.FindingsAs family businesses move from first to second to third generation, some managerial characteristics and practices remain the same while others change. Furthermore, only minor generational differences between the various countries were found, thus supporting commonality of family businesses in spite of the differing cultural, economic, and demographic variations.Research limitations/implicationsThe results lead to an improvement in our understanding of entrepreneurial behavior and managerial characteristics and practices between generations of family business in six very diverse economic and cultural settings.Originality/valuePrior family business research has rarely focused specifically on comparisons of first‐, second‐, and third‐generation firms. No prior research combined family firm data from different countries. The analyses are more complex and mixed than the methodologies used in most of the limited previous research, raising questions and indicating a need for further research.
Longitudinal development of innovation implementation in family‐based SMEs
Authors: McAdam Rodney , Reid Renee , Mitchell Neil 
Published: August 2010

PurposeThere is a paucity of studies on the complex longitudinal dynamics of innovation incorporation within family‐based small‐ to medium‐sized enterprises (SMEs) in response to market and technological change. Attempts at innovation implementation are likely to be influenced by the dynamic effects of critical incidents or crisis points in small family‐based firms. The aim of this EU‐funded study is to explore the effects of critical incidents on innovation implementation within a regional cluster of family‐based SMEs over a two‐year period.Design/methodology/approachThe research methodology involves the longitudinal study of a regional cluster of five family‐based businesses in relation to innovation implementation at firm level. A participant observation and critical action learning methodology was used to study the firms over the two‐year period of the study.FindingsThe findings, as summarised using a conceptual model, show that the critical incidents acted interactively with the firm's lifecycle stage and its approach to family versus business, to either act as a catalyst for developing more radical innovation or in maintaining the status quo or continuous improvement.Practical implicationsThe findings can act as a guide for how family‐based firms can evaluate and maximise their responses to critical incidents and leverage them to encourage more radical approaches to innovation implementation.Originality/valueThere is a paucity of longitudinal studies on the effect of critical incidents on approaches to innovation implementation in family businesses.
Measuring TQM implementation: a case study of Malaysian SMEs
Authors: Abdullah Azizan 
Published: August 2010

PurposeThe purpose of this paper is to contribute to the understanding of total quality management (TQM) practices at the small to medium‐sized enterprise (SME) level within the under‐researched context of the Malaysian economy.Design/methodology/approachMalaysia is an economy that is dependent on SME businesses and the improved performance of these organizations to meet the challenges of the economy in the transition to a modern manufacturing state. Following the extensive literature review and interviews with academics experts in the field of TQM, the objectives of this study were designed. The objectives of this research were to determine differences in performance and the differences in features engaged at high and lower performing businesses. In order to achieve this objective eight purposively selected (three awards winners and five non‐award‐winners) and in‐depth case studies of Malaysian SME were employed.FindingsThe findings of this research show those three levels of TQM application starting with quality control, then a broader application of management involvement with quality assurance process and finally a system‐wide application of TQM that involves a high degree of strategic integration of TQM principles. The integration between functional areas in the factory, formalization of activities and clear strategy were present at the TQM businesses and resulted in effective and efficient systems of customer service, operational excellence and human resource integration.Research limitations/implicationsThis research focuses on eight SME businesses that employed simple technology such as plastic injection molding and metal stamping. Therefore, the finding of this research could be generalized between similar businesses in similar industries.Practical implicationsThis paper provides an understanding of TQM practices offering design advice for professional managers and academia who work within SME businesses. The research also helps to identify and inform areas of government policy that might assist the performance improvement of such firms.Originality/valueThe paper finds that there is a logic and structure to high performance businesses and the application of TQM; the award‐winning companies perform better over their closest rivals. The importance of promoting TQM on a national scale cannot be under‐estimated and could bring a renewed interest to the relationship between TQM implementation and SMEs' improvement.
Does the disclosure of corporate governance structures affect firms' earnings quality?
Authors: Chang Jui‐Chin , Sun Huey‐Lian 
Published: August 2010

PurposeThe Sarbanes‐Oxley Act (SOX) mandated a variety of corporate governance mechanisms to improve the transparency of financial reporting quality. This paper's aim is to investigate whether SOX's recently mandated disclosure of corporate governance structures affects the market's perception of earnings informativeness and firms' earnings management.Design/methodology/approachSince the first compliant disclosure of the Act would be found in firms' 2002‐2003 financial reports, the authors retrieve the post‐SOX data (pre‐SOX data) from the 2002 to 2003 (2001‐2002) period. Further, the study adopts Anderson et al.'s model to test the relations between earnings informativeness, audit committee independence, and other corporate governance variables. A similar mode is used by Chang and Sun in their study of cross‐listed foreign firms. To measure the discretionary accruals, the authors adopt Kothari et al.'s model and use the two‐digit SIC code in the cross‐sectional regression.FindingsIt is found that the market valuation of earnings surprises is significantly higher for firms which disclose stronger corporate governance functions. It is also found that the effectiveness of corporate governance in monitoring earnings management is improved after the mandated disclosure.Originality/valueThe empirical evidence shows that the quality of accounting earnings is increased after the SOX's mandated disclosure, which strengthens the link between financial reporting and corporate governance functions.
Where ignorance is bliss: the “dark corner” of risk classification
Authors: Powers Michael R. 
Published: August 2010

PurposeThe paper aims to explore a risk‐finance context in which less information may be preferable to more information.Design/methodology/approachInsurance companies collect a variety of information on potential policyholders to support two fundamental components of risk classification: underwriting (the determination of whether or not to offer an insurance contract to a particular individual or firm) and rating (the calculation of a policyholder's premium level once a contract has been offered). Although risk classification is necessary in voluntary markets to ensure that most individuals or firms will be able to purchase insurance, it is not necessary when the purchase of insurance is required by government. The paper explores the usefulness of risk‐classification‐related information in the context of government‐mandated insurance.FindingsIn the case of government‐mandated insurance, it is shown that risk classification may be more or less useful, depending upon the degree to which policyholders are able to obtain substantial premium reductions for risk control efforts. When such reductions are not available, then risk classification is not only “less useful,” but in fact particularly unjust to certain policyholders.Originality/valueThe paper describes an insurance context in which less information is preferable to more information.
Delta hedging a portfolio of servicing rights under gamma and vega constraints with optimal fixed income securities
Authors: Zissu Anne , Ortiz Carlos , Stone Charles 
Published: August 2010

PurposeThe aim of this paper is to develop the optimal delta hedge for a portfolio of mortgage servicing rights (MSR) under the constraint of a zero‐gamma in order to avoid costs related to the rebalancing of such portfolio.Design/methodology/approachThe paper develops the optimal delta hedge ratio with gamma and vega constraints for an MSR portfolio by finding the different combinations of coupon/maturity bonds (c, n) that satisfy the constraints under different yields (y). Rather than search for the available fixed income securities and see by trial and error which one should be added to the portfolio of MSR such that when market rates go up and down, the value of the portfolio is not affected, the model finds the optimal pairs of coupon/maturity bonds over a range of yields, that satisfy the constraints. It develops the conditions for a delta‐hedged portfolio of bonds and MSR under an investor's or a portfolio manager's value constraint K. The share α of the MSR's value and the share β of the bond's value had to be such that a zero‐delta portfolio that satisfies the constant value of the portfolio can be created. The paper “optimized” α by requiring simultaneously that α′=0 and also that α″=0, for a fixed y given by the market that will guarantee that the function α satisfies simultaneously the two conditions: α′=0 and α″=0. These two conditions will yield equations in the parameters of c and n. The “optimization” problem for arbitrary y's is solved, and n and c for the appropriate bond are found to be added to the MSR portfolio.FindingsMaple software is used to simulate a portfolio of MSR that is delta hedged with bonds, whose appropriate coupon and maturity are found with the model developed under the constraint of a zero‐gamma, in order to avoid costs related to the rebalancing of such portfolio. The optimal hedge ratio with gamma and vega constraints for an MSR portfolio is developed by finding the different combinations of coupon/maturity bonds that satisfy the constraints under different yields (the “triples”).Practical implicationsThe optimal triples (c, n, y) are obtained in order to optimize α and simultaneously α′=0 and α″=0. For example, for a yield of 16.1 percent, a bank with a portfolio of MSR based on the data used, should add to it, bonds with a 6.33 percent coupon that matures in 7.55 years.Originality/valueThis paper is the first to the authors' knowledge to derive the different triples (yield, coupon, maturity) of bonds that when combined with MSR create a portfolio that is dynamically hedged against interest rate risk and prepayment risk, and therefore eliminates the need of periodic rebalancing of a portfolio of MSR, which is costly.
Information costs in financial markets: evidence from the Tunisian stock market
Authors: Safer Chakroun Imene , Hamdouni Abdelkader 
Published: August 2010

PurposeThe purpose of this paper is to discuss a widespread idea in the financial literature: information in financial markets is free. Indeed, whenever an investor wants to intervene to purchase and/or to sell, he/she faces the need to access the information, which he/she judges to ensure an optimal decision.Design/methodology/approachThe paper uses the entropy statistics in order to estimate the information cost of the assets of the Tunisian stock market over the period extending from 2002 to 2005.FindingsThe obtained results show that the information costs follow a Brownian motion. This finding lends empirical support to the theoretical position that has always been adopted in the relevant literature: in finance, as in economy, the majority of the series follow a Brownian motion.Practical implicationsThe proposed methodology offers investors the opportunity to estimate the information cost by taking into account the quotation probability, a simple approach that can be used not only by fund managers, but also by financial market investors.Originality/valueThe paper uses entropy as a relatively new tool applied in financial theory. It offers a new understanding of information cost. The paper will be of interest for financial market investors and academics.