bluuebunny/crossref_metadata_2025_split huggingface dataset:
Building retail tenant trust: neighbourhood versus regional shopping centres
Authors: Roberts Jane , Merrilees Bill , Herington Carmel , Miller Dale 
Published: June 2010

PurposeTrust is the basis of business relationships. The purpose of this paper is to explore the antecedents of trust in the context of the relationship between shopping centre management and retail tenants, primarily from the retailer perspective, as a first test of trust in such business‐to‐business relationships. A contrast is made between neighbourhood and regional centres to determine if centre size affects trust development.Design/methodology/approachQuantitative research methods are used. The focus is a sample of 201 retail tenants in Australian shopping centres. Psychometric properties were assessed for all multi‐item scales used to capture variables of interest. Multiple regression analysis is used to explain trust in terms of five key influences: power of the centre manager (as a negative relationship), empowerment of the retailer, flexibility, responsiveness and the shopping centre brand.FindingsEmpowerment, restraint of power and responsiveness are the main determinants of trust. Power is especially critical in regional shopping centres. The shopping centre brand and flexibility play important support roles in neighbourhood centres.Research limitations/implicationsThe lack of comparable studies limits the generalizability of the results to other countries.Practical implicationsCentre managers, in larger planned shopping centres, who want greater retail tenant trust, should not demonstrate their power overtly in, say, rent negotiations. They could also learn from small centres about being flexible and projecting a more unified centre brand.Originality/valueThis empirical study probes the antecedents of trust in Australian shopping centres, a previously neglected area in the shopping centre literature. The paper is unique because it contrasts neighbourhood and regional shopping centres.
Young New Zealand shoppers' brand perceptions and ethnocentricity
Authors: Shergill Gurvinder S. , Rosmala Yuli , Parsons Andrew G. 
Published: June 2010

PurposeThe purpose of this paper is to investigate young New Zealand shoppers' ethnocentricity and brand perceptions by extending the research of O'Cass and Lim. The paper does this by looking at the relationship between ethnocentrism and brand choices, and by investigating whether young New Zealand shoppers have different price and brand‐user image congruency perceptions for local and foreign brands.Design/methodology/approachA total of six hypotheses were tested using data gathered from a mall intercept survey of 208 respondents aged between 16 and 25 years. The shoppers were measured through a series of Likert‐scale questions from the O'Cass and Lim study, the Shimp and Sharma CETSCALE items, and a range of demographic characteristic items.FindingsYoung New Zealand shoppers are about mid‐level internationally in terms of ethnocentrism, and ethnocentricity does not have an influence on their perceptions of brands. Price perceptions and self/brand user congruency perceptions are important to young New Zealand shoppers, and these are different for local versus foreign brands.Practical implicationsForeign brands do not suffer from ethnocentricity but they do have a distorted (high) price perception amongst young New Zealand shoppers, suggesting a need for marketing aimed at dispelling this misperception. There is also a lack of congruency with brands, indicating that more active promotions with stronger and more distinct brand images are required.Originality/valueThis is one of the first studies to examine young New Zealand shoppers in any context, and is the only study to link young New Zealand shoppers with other international studies of ethnocentrism and brand perceptions. While adding to the understanding of brand perceptions it also provides practitioners with insights into young shoppers' perspectives on international brands.
The history of New Zealand shop trading hours
Authors: Kennedy Ann‐Marie 
Published: June 2010

PurposeThis historical narrative aims to analyse the changes in shop trading hour laws in New Zealand, to explore the reasons behind the acceptance of Sunday trading. It compares New Zealand's experience with the USA and the UK.Design/methodology/approachA historical methodology was used in this paper. Historical methods used to collect the data which form this historical narrative include document analysis, literature reviews and in‐depth interviews.FindingsThe narrative uncovers that New Zealand more closely mirrors the experience of the UK with Sunday trading laws, however, less emphasis on religious aspects of the law may have contributed to New Zealand's acceptance of the law before the UK.Research limitations/implicationsThe historical narrative focuses on New Zealand with a less in‐depth discussion of the USA and the UK. Further historical narratives into these other countries would allow for a deeper comparison between countries.Originality/valueSunday trading is seen as out of the ordinary in many parts of the world and New Zealand was one of the earliest countries to introduce it. This paper explores how New Zealand came to introduce Sunday trading after the USA, but before its forebear – the UK.
Atmospheric cues and their effect on the hedonic retail experience
Authors: Ballantine Paul W. , Jack Richard , Parsons Andrew G. 
Published: June 2010

PurposeThe purpose of this paper is to examine the role of atmospherics in the creation of an hedonic retail experience by comparing the perceived differences between a retail environment attempting to provide an hedonic experience and one with a more utilitarian focus.Design/methodology/approachA qualitative methodology was employed, using protocol analysis and in‐depth semi‐structured interviews that were conducted with ten participants.FindingsThe paper highlights several atmospheric cues and their influence on the hedonic retail experience. The first category of cues – attractive stimuli – were those cues that attracted attention, exciting the participant and eliciting approach behaviours. The second category – facilitating stimuli – included those cues that were necessary in order to facilitate product engagement.Originality/valueThe paper provides a broad categorisation of atmospheric cues, providing factors that shop designers can be aware of when creating a store with the hedonic experience in mind.
Magic from social networks that talk to management: four cases
Authors: Sugarman Barry 
Published: June 2010

PurposeThe purpose of this paper is to understand how social networks can help to produce the “magic” of extraordinary results for organizations.Design/methodology/approachIn this exploratory study four cases (from published reports) are compared in order to illustrate different management approaches to utilizing the power of networks.FindingsSocial networks can be central to a strategy for organizational transformation (OT), as in three of these cases. They can also be fundamental to a firm's mode of organizing from its inception business and permanently, as in the second case (W.L. Gore). The three cases illustrate several approaches to connecting social networking with management's OT strategies. An important difference exists between informal, autonomous networks and networks that “talk” to management.Research limitations/implicationsThese cases illustrate what is possible, not what is typical. All four cases involve social networks already aligned to official goals. This exploration of networking in the service of OT suggests some hypotheses but cannot rigorously test them.Practical implicationsSocial networks can create, contain, and convey much of a company's intellectual capital and can control much of its potential for “magical” improvement. The basic principles of OT (developing a learning organization) apply here.Originality/valueThe comparative study of four cases is fruitful but rare. Network literature mostly consists of single cases and surveys at a distance.
Evidence‐based administration for decision making in the framework of knowledge strategic management
Authors: García Del Junco Julio , De Reyna Zaballa Rafael , García Álvarez de Perea Juan 
Published: June 2010

PurposeThis paper seeks to present a model based on evidence‐based administration (EBA), which aims to facilitate the creation, transformation and diffusion of knowledge in learning organizations.Design/methodology/approachA theoretical framework is proposed based on EBA and the case method. Accordingly, an empirical study was carried out in two organizations to illustrate the value of the framework.FindingsResults show the goodness of this framework applied to learning organizations, both at the individual and the group scale.Research limitations/implicationsThe present study provides a basis for further research in the joint application of EBA and the case method.Originality/valueA new field of future research is open, applying learning from the medicine field, which has theoretically been suggested in managerial science. Managerial implications are also very important.
The role of corporate governance in R&D intensity of US‐based international firms
Authors: Herrmann Pol , Kaufmann Jeffrey , van Auken Howard 
Published: June 2010

PurposeThe purpose of this paper is to study the influence of corporate governance and internationalization on research and development (R&D) investments in US‐based international firms.Design/methodology/approachThe paper draws from agency theory to examine the influence of corporate governance mechanisms and internationalization on R&D intensity by the use of longitudinal data from 1991, 1994, 1997, and 2000 in a sample of large, manufacturing US firms with international operations.FindingsThe paper finds that CEO total compensation is positively associated with R&D intensity, whereas equity voting power, insider ownership, and duality are negatively associated.Research limitations/implicationsThe findings regarding insider ownership confirms agency theory, in that agents will tend to make decisions to maximize their own utility and thus would be expected to reject R&D investments. In terms of duality, the augmented discretion that CEOs assume when they also hold the chairmanship position may reduce the monitoring function of the board, making it easier for the CEO to avoid engaging in short‐term risky ventures. Additionally, CEOs are likely to demand larger salaries when faced with risky decisions because their employment stability and reputation are at stake.Practical implicationsBoards concerned with firm innovation should focus their decisions on CEO salaries on total compensation rather than on short‐term performance. Total compensation may motivate CEOs to commit to R&D investments that lead to innovations despite the risk of failure and detrimental impact on short‐term profits. Firms should be cautious in granting ownership to board members. Although ownership often stimulates commitment to strategic decisions, over‐involvement of board insiders may result in risk aversion, leading to decreases in R&D efforts.Originality/valueThis paper extends the literature by integrating agency theory and organization learning in a comprehensive framework, showing that governance and internationalization play a significant role in firm R&D intensity.
Ownership structure, corporate governance and corporate performance in Malaysia
Authors: Anum Mohd Ghazali Nazli 
Published: June 2010

PurposeFollowing the 1997 Asian financial crisis, the Malaysian Government introduced new regulations on corporate governance, recognizing the importance of restoring market confidence. The purpose of this paper is to evaluate the impact of the implementation of these new regulations on corporate performance.Design/methodology/approachRegression analysis was performed to examine factors influencing corporate performance. Ownership structure was represented by director ownership, foreign ownership and government ownership, and corporate governance was proxied by board size and independence. Corporate performance was measured by Tobin's Q.FindingsUsing data from the year 2001 annual reports of 87 non‐financial listed companies included in the composite index, the results showed that none of the corporate governance variables was statistically significant in explaining corporate performance. Nonetheless, two ownership variables, namely the government as a substantial shareholder and foreign ownership, were statistically significantly associated with Tobin's Q.Research limitations/implicationsThe regulations on corporate governance were implemented in 2001, perhaps it was too early to analyze results for the financial year 2001 as regulatory changes may take a few years before it could be expected to show positive or intended results.Practical implicationsAn implication of this finding is that regulatory efforts initiated after the 1997 financial crisis to enhance corporate transparency and accountability did not appear to result in better corporate performance.Originality/valueThis is one of the few studies which investigates the impact of regulatory actions on corporate governance on corporate performance immediately after its implementation.
Stakeholders‐oriented banks and bank performance
Authors: Behery Mohamed H. , Ibrahim Eldomiaty Tarek 
Published: June 2010

PurposeThis research paper aims at examining the relationship between the relatively strong banking industries and the values of stakeholder systems. The authors compare international successful stock markets systems such as the US and the UK with successful stakeholder systems such as Japan, Germany, and most of continental Europe.Design/methodology/approachThe issue of the banks' compatibility to support the stakeholder's interests is examined by two separate questionnaires designed and tested for the issues of reliability and validity. The questionnaires are addressed to two groups in the banking industry: corporate loan managers; and finance directors.FindingsThe findings show that finance directors share with the corporate loan managers the concerns of corporate stakeholders' interests and the importance of shareholders and creditors as complementary sources of financing. Regarding the stakeholders' effects on banks performance, the results show that: banks' support to shareholders interests is positively associated with banks profitability and liquidity, banks support to suppliers' interest is positively associated with banks' profitability, capital adequacy, and asset quality, banks' support to the creditors' interest is positively associated with bank's liquidity. Banks' support to unions, suppliers, and government relations is positively associated with bank's liquidity, and banks' support to corporate employees and managers is positively associated with bank's asset quality. Overall, the results conclude that banks' performance is positively associated with their orientations toward fulfilling corporate stakeholders' interests.Research limitations/implicationsThe findings are limited to the banking industry in the UK only.Originality/valueThis research paper contributes to the literature in terms of presenting empirical evidence that the theoretical relationships of stakeholder management are supported by the banking industry as viable financial institutions.
Establishment of an experience value model
Authors: Lin Wen‐Bao 
Published: June 2010

PurposePrevious research is mainly devoted to value connotations obtained from the physical environment, rather than the effect on experience value from the perspective of customers' self‐efficacies and involvement. This paper attempts to combine multivariate statistical analysis and nonlinear fuzzy neural network model for data analysis.Design/methodology/approachConvenience sampling was adopted to investigate the employees from dozens of hi‐tech enterprises in the Hsinchu science‐based Industrial Park and Tainan Science‐based Industrial Park.FindingsCustomers' involvement levels have a positive effect on experience value; customers' positive moods have stronger positive effect than negative moods; customers' experience value may vary due to different environmental atmospheres and self‐efficacies.Research limitations/implicationsThe investigation for the employees of a hi‐tech industry may deduce different implications due to various parent samples or sampling errors. So, subsequent research may perform a comparison of different regions or industries. Only 179 out of 500 samples are collected in this research. The relatively low‐recovery rate is attributed to the inclusions of numerous items in the questionnaire. This paper discusses transversely the predisposing influential factors of experience value.Practical implicationsThe empirical results show that the fuzzy neural network model could measure the relationship of variables more accurately and also eliminate the existing restrictions, making it suitable for social science sectors such as business management.Originality/valuePrevious researches highlight the experience value of playfulness in the tourism industry, but little attention has been paid to the combination of education and playfulness along with self‐efficacy.
A multi‐agent approach for provisioning of e‐services in u‐commerce environments
Authors: Sanchez‐Pi Nayat , Manuel Molina Jose 
Published: June 2010

PurposeTaking into account the importance of e‐commerce and the current applications of AI techniques in this area, this research aims to adequate the design of a multi‐agent system for the provisioning of e‐services in u‐commerce environments. This proposal is centred on the methods of evaluation in a u‐e‐commerce environment.Design/methodology/approachThe multi‐agent systems (MAS) approach is based on an MAS model developed for AmI that has been redesigned to support u‐commerce. The use of a recommendation system, previously developed by the research group, is suggested for this MAS. The methodological proposal centres on the evaluation of this type of system.FindingsThe evaluation of this type of system is the principal problem of current research. Therefore, this is the main contribution of the paper.Research limitations/implicationsThe different evaluation methods that are proposed, whether qualitative or quantitative, offer the possibility of measuring the added value that the context can give to the use of e‐services in different domains of application. Qualitative evaluation should consider the customer as a central piece in the system. In addition, quantitative methods should objectively evaluate the contribution of context to the application.Practical implicationsAt present, there is no single method for evaluating the benefits of different u‐commerce systems, so a new method needs to be found based on these techniques.Originality/valueThe research proposes an MAS designed for u‐commerce domains, analyzes the capacity of trust management techniques in this environment, and proposes several evaluation methods to show the benefits of context information in the use of e‐services. Several real developments are described to show the different applications of MAS in u‐commerce and how evaluation is carried out.
Using linguistic incomplete preference relations to cold start recommendations
Authors: Rodríguez Rosa M. , Espinilla Macarena , Sánchez Pedro J. , Martínez‐López Luis 
Published: June 2010

PurposeAnalyzing current recommender systems, it is observed that the cold start problem is still too far away to be satisfactorily solved. This paper aims to present a hybrid recommender system which uses a knowledge‐based recommendation model to provide good cold start recommendations.Design/methodology/approachHybridizing a collaborative system and a knowledge‐based system, which uses incomplete preference relations means that the cold start problem is solved. The management of customers' preferences, necessities and perceptions implies uncertainty. To manage such an uncertainty, this information has been modeled by means of the fuzzy linguistic approach.FindingsThe use of linguistic information provides flexibility, usability and facilitates the management of uncertainty in the computation of recommendations, and the use of incomplete preference relations in knowledge‐based recommender systems improves the performance in those situations when collaborative models do not work properly.Research limitations/implicationsCollaborative recommender systems have been successfully applied in many situations, but when the information is scarce such systems do not provide good recommendations.Practical implicationsA linguistic hybrid recommendation model to solve the cold start problem and provide good recommendations in any situation is presented and then applied to a recommender system for restaurants.Originality/valueCurrent recommender systems have limitations in providing successful recommendations mainly related to information scarcity, such as the cold start. The use of incomplete preference relations can improve these limitations, providing successful results in such situations.
Privacy‐preserving data‐mining through micro‐aggregation for web‐based e‐commerce
Authors: Navarro‐Arribas Guillermo , Torra Vicenç 
Published: June 2010

PurposeThe purpose of this paper is to anonymize web server log files used in e‐commerce web mining processes.Design/methodology/approachThe paper has applied statistical disclosure control (SDC) techniques to achieve its goal. More precisely, it has introduced the micro‐aggregation of web access logs.FindingsThe experiments show that the proposed technique provides good results in general, but it is especially outstanding when dealing with relatively small websites.Research limitations/implicationsAs in all SDC techniques there is always a trade‐off between privacy and utility or, in other words, between disclosure risk and information loss. In this proposal, it has borne this issue in mind, providingk‐anonymity, while preserving acceptable information accuracy.Practical implicationsWeb server logs are valuable information used nowadays for user profiling and general data‐mining analysis of a website in e‐commerce and e‐services. This proposal allows anonymizing such logs, so they can be safely outsourced to other companies for marketing purposes, stored for further analysis, or made publicly available, without risking customer privacy.Originality/valueCurrent solutions to the problem presented here are very poor and scarce. They are normally reduced to the elimination of sensitive information from query strings of URLs in general. Moreover, to its knowledge, the use of SDC techniques has never been applied to the anonymization of web logs.