bluuebunny/crossref_metadata_2025_split huggingface dataset:
Teachers' attributions for stress and their relationships with burnout
Authors: McCormick John , Barnett Kerry 
Published: March 2011

PurposeIt may be argued that some shared psychological mechanisms (attribution) and structures (schemas) are likely to play a role in how individuals perceive stress. This paper seeks to propose and test some hypothesised relationships between stress attribution domains and burnout dimensions.Design/methodology/approachThe participants were 416 classroom teachers in 38 randomly selected high schools in New South Wales, Australia. Two established instruments, the Maslach Burnout Inventory, and the Teachers' Attribution of Responsibility for Stress Scale were employed in a postal survey. Data were analysed using confirmatory factor analysis and multilevel modelling.FindingsMost variance was at the individual level, supporting the view that the stress and burnout were overwhelmingly psychological phenomena. Findings suggest the centrality of stress attributed to student misbehaviour in predicting each of the three dimensions of burnout: depersonalisation, emotional exhaustion, and personal accomplishment. Occupational stress attributed to personal failings also negatively predicted personal accomplishment.Practical implicationsThe principal implication for practice is that greater emphasis should be placed on effective management of student behaviour when assisting teachers at risk of burnout.Originality/valueThis original study provides new insights into attribution schemas to assist understanding teachers' perceptions and reporting of their occupational stress and burnout in an education system.
Rising to the level of a record? Some thoughts on records and documents
Authors: Yeo Geoffrey 
Published: March 2011

PurposeThis paper seeks to suggest ways of understanding the relationships between records and documents.Design/methodology/approachThe paper reviews some of the statements made about records and documents in professional literature. It also offers some thoughts on the connections between records and documents in digital and pre‐digital environments and their intersections with other concepts such as “data”.FindingsAlthough professionals have often seen records and documents as closely intertwined, this paper argues that the record and the document follow different logics. Documents are characterised by their format, records by their relation to activities, events or other temporal occurrents. Records need not be in documentary form, and can exist at multiple levels of aggregation. The notion that documents become records when they are “declared” is problematic. Capture and declaration do not determine record status, but if capture systems are robust they allow the power of the record to be harnessed to the fullest possible extent.Originality/valueThe paper seeks to explicate some basic concepts of the professional discipline.
Public access to legislative drafting files
Authors: Tomlinson Shannon 
Published: March 2011

PurposeThe purpose of this paper is to explore the implications of setting access restrictions to legislative drafting records – specifically in New Zealand.Design/methodology/approachVarious international archival institutions and other offices which create legislative drafting records were contacted to see what access restrictions were placed on any legislative drafting files that they held. The information provided by these institutions, together with written theoretical information regarding public access and legal professional privilege, was the basis for the research.FindingsThere is no standard approach to allowing public access to legislative drafting records across the institutions researched. The level of accessibility varies, as does the period of restriction. In New Zealand legislative drafting records are considered to be protected by legal professional privilege and therefore are restricted unless the privilege is waived.Research limitations/implicationsThe main form of communication used to contact the various institutions was e‐mail. A large number of institutions and offices from which information was requested did not reply, and some that did reply did not provide answers specific to legislative drafting records. The research is therefore limited to the information that was received.Originality/valueThere is very little published information available regarding legislative drafting records and public access to them. These records are unique due to debate over whether or not they are, or should be, covered by legal professional privilege. Because of the unique nature of these records, there is no common or widely available precedent to follow when applying access restrictions to them.
Records management myopia: a case study
Authors: Hase Stewart , Galt Julian 
Published: March 2011

PurposeThis paper seeks to provide some important lessons learned from the introduction of a new records management system in a tertiary educational institution and its relation to records management.Design/methodology/approachThe paper takes the form of a case study using after action review.FindingsThe key findings build on the extant literature that is largely case study based. The findings were that: it is easy to lose sight of key systems issues and knowledge management in a busy world; knowledge and records management are strategic issues; records management is essential to organizational effectiveness; records and knowledge management is not just another task; implementation needs to be driven from the top and built from the bottom; training and support are essential; development is ongoing; and external expertise should be used when necessary.Research limitations/implicationsThe research is limited by being a single case study.Practical implicationsThe case study provides practical advice about implementing effective records keeping systems for those overseeing such a process.Originality/valueThe case study contributes to the understanding of records management as a component of knowledge management and provides some new insights into implementation of new systems. It also provides evidence that after action review is a valuable tool in being a good knowledge management citizen.
Measuring the impact of records management
Authors: Bailey Steve 
Published: March 2011

PurposeThe purpose of this paper is to provide a source of reliable, empirical data regarding the return on investment (ROI) that can be achieved by an organization through various approaches to improving the management of records. It is hoped that these data will help address the current dearth in such evidence in relation to records management and provide a source of citable reference data as part of the business case for investment in records management elsewhere. The paper also aims to explore some of the issues and challenges surrounding the measurement, analysis and interpretation of performance data in relation to records management.Design/methodology/approachThis paper draws on the collected outputs of six UK higher education institutions, each of which were funded to pilot the JISC infoNet Impact Calculator. All six of these projects used the same transparent tool (the Impact Calculator) as the basis for their data collection and analysis, but each chose to apply it to different records management projects and organizational contexts. This paper assesses the key findings from each pilot project in turn, whilst also considering the more general issues and challenges regarding the measurement of impact with regards to records management that has emerged through the collective experience of these projects.FindingsThis paper provides demonstrable proof that investment in improvements to records management can realise significant and sustained financial ROI. It also uncovers some interesting variations in this overall picture, making it possible to start to identify which aspect of records management is likely to yield the greatest ROI and at what scale it needs to operate before this can be realised.Originality/valueA previous extensive literature review undertaken by the author indicates that no other such source of empirical data currently exists in an openly accessible published form. It is hoped that doing so in a respected, peer‐reviewed journal such as the RMJ will provide a valuable service to records professionals by not only providing such data, but also a full account of the context and methodology used to generate it.
Records professionals: an invisible profession in Malaysia
Authors: Ismail Aliza , Jamaludin Adnan 
Published: March 2011

PurposeThis study seeks to examine the existence of records professionals and their role in Malaysian organizations.Design/methodology/approachThe study compares case studies done in six government‐controlled companies. Interviews were conducted with the persons handling the records and information (including records in electronic environment) in the organizations. The interviews were then transcribed and analyzed manually to obtain the comparative data from each case.FindingsThe findings indicate that there are no “real” records professionals in Malaysian organizations. The responsibility and accountability of documenting and managing the organizations' records are dispersed and decentralized. Records managers as a profession are not established within the Malaysian organization structures. Generally there is no specific position of “records manager” in Malaysian organizations. However, the “archivists” are confined at the National Archives and there are no such positions at any of the case organizations studied.Research limitations/implicationsThe study selected six of the government‐controlled companies.Practical implicationsFindings and discovery of the study are significant in confirming that Malaysian organizations (both public and private) are taking their records management responsibilities very unconscientiously with little understanding and support from the top management. They have yet to realize the risk their organizations are facing for non‐compliance to records management standards and practices.Originality/valueThe study confirms the non‐existence of the records professional's position in the formal structures of Malaysian organizations. Though their roles and responsibilities are vital in the management and protection of records to support the business delivery of the organizations, their functions are carried out without due recognition to the profession.
Web site structure mining using social network analysis
Authors: Martínez‐Torres M.R. , Toral Sergio L. , Palacios Beatriz , Barrero Federico 
Published: March 2011

PurposeWeb sites are typically designed attending to a variety of criteria. However, web site structure determines browsing behavior and way‐finding results. The aim of this study is to identify the main profiles of web sites' organizational structure by modeling them as graphs and considering several social network analysis features.Design/methodology/approachA case study based on 80 institutional Spanish universities' web sites has been used for this purpose. For each root domain, two different networks have been considered: the first is the domain network, and the second is the page network. In both cases, several indicators related to social network analysis have been evaluated to characterize the web site structure. Factor analysis provides the statistical methodology to adequately extract the main web site profiles in terms of their internal structure.FindingsThis paper allows the categorization of web site design styles and provides general guidelines to assist designers to better identify areas for creating and improving institutional web sites. The findings of this study offer practical implications to web site designers for creating and maintaining an effective web presence, and for improving usability.Research limitations/implicationsThe research is limited to 80 institutional Spanish universities' web sites. Other institutional university web sites from different countries can be analyzed, and the conclusions could be compared or enlarged.Originality/valueThis paper highlights the importance of the internal web sites structure, and their implications on usability and way‐finding results. As a difference to previous research, the paper is focused on the comparison of internal structure of institutional web sites, rather than analyzing the web as a whole or the interrelations among web sites.
Comparing consumer complaint responses to online and offline environment
Authors: Chang Chiao‐Chen , Chin Yang‐Chieh 
Published: March 2011

PurposeThe purpose of this study is to apply the theory of reasoned action (TRA) and the theory of planned behavior (TPB) to predict which factors can determine consumers' intentions to complain when they meet an online or offline service failure.Design/methodology/approachThe method of obtaining quantitative data was that of the instrument of a survey questionnaire. Data were collected from 300 potential consumers to assess the influence of attitude, subjective norm, and perceived behavioral control on the intention to complain. Participants were assigned averagely and randomly to one of two conditions: online medium and offline medium. Two‐stage structural equation modeling was employed to test hypotheses.FindingsIt was found that both the TRA and the TPB predict the intention to complain well, although the predictive power of the TPB is more robust than the TRA in online media and is weaker than the TRA in offline media. In particular, perceived behavioral control is a better predictor of intention to complain than is attitude or subjective norm in the online environment.Research limitations/implicationsThis study assessed self‐reported behavioral intention as part of its survey and, as a result, could have introduced unintentional inaccuracies.Practical implicationsThe findings of the study will help marketers to address the key factor which influences consumers' intention to complain and to improve firm performances to meet consumer needs.Originality/valueThe TRA and TPB are novel and usable in explaining the intention of online and offline consumers to complain, and these findings may be generally applicable to marketers and consumers.
Trust and reputation models comparison
Authors: Gómez Mármol Félix , Martínez Pérez Gregorio 
Published: March 2011

PurposeThe purpose of this paper is to analyse and describe several trust and reputation models for distributed and heterogeneous networks and compare some of them in order to provide an evaluation amongst some of the most relevant works in this field.Design/methodology/approachThe authors have developed a trust and reputation models simulator for wireless sensor networks, called TRMSim‐WSN, and implemented several trust models for distributed networks in order to test their accuracy as well as their resilience against a set of specific security threats that can be applied in these particular systems, as the paper will show.FindingsThe analysis of the outcomes obtained from the experiments revealed that while some models have a reasonably good performance against certain security threats, none of them behaves as would be desired under any circumstances.Research limitations/implicationsOngoing work is focused on the implementation of several trust and reputation models in the simulator TRMSim‐WSN, in order to have a wider range of possibilities for comparison. Furthermore, the authors are planning to include additional security threats that allow the testing of those models under new undesirable situations.Practical implicationsThe experiments show that when deciding which trust and/or reputation model is more suitable or adequate to be applied, it is crucial to study and analyse the specific features of the distributed network where such model is to be deployed, as well as the possible security threats that can spoil its accuracy.Originality/valueAs far as is known, this is one of the few works in the field of trust and reputation in distributed systems where no new model is presented, but a comparison and analysis of some of the current most representative ones is carried out.
Remedies for information asymmetry in online transaction
Authors: Shen Chung‐Chi , Chiou Jyh‐Shen , Kuo Biing‐Shen 
Published: March 2011

PurposeThis study seeks to investigate the signals on which consumers may rely to reduce the problems of information asymmetry on an online auction site. The research aims to develop and test based on information signaling theory. It classifies signals from auction web pages into three types: seller reputation, product condition, and argument quality. To understand how the signals affect consumers' online buying decisions, the study intends to test the impacts of these signals on the auction outcome variables: number of bids, auction success, and willingness to pay.Design/methodology/approachThe paper employs an empirical test with real observation data comprised of 5,013 samples coded from the eBay auction site in the USA. Ordinary least squares (OLS) regression is used to predict the effect of web page signals on the number of bids, logistic regression to determine which web page signals contribute to auction success, and Tobit maximum likelihood estimation to estimate the impact of web page signals on willingness to pay.FindingsResults show that, in addition to the seller's reputation, signals like product condition and the quality of the sellers' arguments on the web page are significantly related to the three auction outcomes. Buyers tend to rely on these signals to resolve information asymmetry in online auction transactions.Originality/valuePast studies have found that the seller's feedback score is central to a positive online auction outcome. This paper is the first to classify web page signals comprehensively and to investigate their impacts on online auction outcomes using real transaction data. The findings provide substantial evidence and implications for both academic research and practitioners in online auctions. A dynamic strategy for success in online auctions is offered in the conclusion section.
A web analytics tool selection method: an analytical hierarchy process approach
Authors: Nakatani Kazuo , Chuang Ta‐Tao 
Published: March 2011

PurposeThe purpose of this paper is to develop an analytical hierarchy process (AHP)‐based selection model for choosing a web analytics product/service that meets organizational needs.Design/methodology/approachThe research objective is achieved through modeling and empirical validation.FindingsWhile more criteria could be added, the proposed selection model provides a feasible approach to choosing a web analytics product/service. Cost‐ and risk‐related criteria are weighed heavier than those of technical capabilities. Tools based on the page tagging method are more popular than those based on transaction log file analysis. The level of technology savvy might play a role in the application of the selection model.Research limitations/implicationsThe development of web analytics products/service is still evolving. Thus, as the use of web analytics increases, more criteria might be identified and added to the model. The model is validated by groups for different sectors. In the future, it is suggested to conduct a similar study with one sector by different groups.Practical implicationsThe selection model provides a process in which practitioners can systematically evaluate pros and cons of web analytics products/services. The selection model includes a comprehensive list of criteria that vendors of web analytics products/services can use to benchmark their products. Following this model, an organization contemplating the use of web analytics will more likely find one product/service that accommodates organizational and technological characteristics.Originality/valueA sufficiently comprehensive list of qualitative and quantitative criteria for evaluating web analytics products/services was developed. Practitioners will be able to use the model to select a proper tool. In academia, the article fills a gap in literature that might bring academics' interests in this area.
The different effects of online consumer reviews on consumers' purchase intentions depending on trust in online shopping malls
Authors: Lee Jumin , Park Do‐Hyung , Han Ingoo 
Published: March 2011

PurposeWith the increasing influence of online consumer reviews (OCRs) on a consumer's decision making, online sellers have begun to embed the OCRs in their advertisements (OEAs). This study has the following two research objectives: first, to investigate the effects of two types of (OCRs vs OEAs) on consumers' purchase intention from an informational influence perspective; second, to investigate the effects of OCRs from a credibility perspective.Design/methodology/approachThe data for this study are obtained from a two‐way factorial experimental research design. The factors included are the type of OCRs and the trust level of online shopping malls. In addition, PLS test is used to understand the underlying effects of trust in online shopping malls, credibility of OCRs/OEAs, and consumers' purchase intentions.FindingsThe results show that OCRs are more influenced by trust in online shopping malls than OEAs. The greater the perceived credibility of OCRs among potential consumers, the higher is the purchase intention. When the trust in online shopping malls is high, consumers' purchase intentions influenced by OCRs are more favorable than those influenced by OEAs.Originality/valueThis study is an initial consumer endorsement research that uses OCRs to extend the trust transfer theory and extends the interpersonal online trust perspective. For practitioners, this study is useful in determining which type of OCRs is useful for marketing, depending on the trust in online shopping malls. Moreover, the results of this study could aid in the development of an e‐commerce strategy using OCRs.
An analysis of the AIS basket of top journals
Authors: Liu Franklin , Myers Michael D. 
Published: March 2011

PurposeThe purpose of this paper is to analyze the types of research published in the Association for Information Systems (AIS) basket of top journals.Design/methodology/approachThis paper uses bibliographic analysis to analyze all the articles that were published in the AIS basket of top journals over a ten‐year period, from 1998 to 2007. Articles were classified based on their paradigmatic and methodological approach.FindingsAlthough there is a common perception within the information systems (IS) research community that European IS research is mostly qualitative and interpretive, the bibliographic analysis reveals that the two European IS journals are not significantly different from their US counterparts. All six journals in the AIS basket are remarkably similar in terms of the types of research published.Originality/valueThis article is one of the first to provide a comprehensive overview of the types of research published within the AIS basket of top journals. It provides a picture of how the two European IS journals differ from their US counterparts.