bluuebunny/crossref_metadata_2025_split huggingface dataset:
The (dis)stressing effects of working in (dis)stressed homelessness organisations
Authors: Scanlon Christopher , Adlam John 
Published: July 2012

PurposeThis paper aims to offer a critical analysis of the potentially traumatising nature of working with (dis)stressed and traumatised people with complex needs who are homeless. It also seeks to provide a commentary on the contribution of Psychologically Informed Services: A Good Practice Guide in addressing the impact of these difficult dynamics upon workers, teams and organisations.Design/methodology/approachThe paper is an invited piece and is based on the specialist experience and viewpoint of the authors working as psychotherapists with a background in therapeutic community work and of their experience of reflective practice and team development consultancy with teams working in homelessness services.FindingsWith increasing demand and more restricted funding for homelessness resettlement services, the authors raise issues in the complex interaction of institutional and social and interpersonal dilemmas for staff “stuck in the middle” between the (dis)stressing nature of clients' “unhoused” minds and the (dis)stressed response of the systems of care. A group‐analytic, systems psychodynamics approach is used to shed light upon the risks to workers when services do not make time to reflect upon these (dis)stressing and potentially traumatising dynamics. They also point towards some of the personal and professional characteristics required in consulting to staff teams and agencies working with such complex dynamics.Originality/valueThe new operational guidance is welcomed, however, the authors suggest that the successful implementation of Psychologically Informed Environments (PIEs) is reliant on the capacity of any given organisation to build effective cultures and structures to support the development of reflective practice and team development.
PIEs, SPIEs, and Homo SAPIENS: a response from social psychiatry and social therapy
Authors: Harrison Tom 
Published: July 2012

PurposeThis paper aims to offer a commentary on Psychologically Informed Services: A Good Practice Guide, a recently published operational guidance document on developing psychologically informed environments (PIEs) in services for homeless people.Design/methodology/approachThe paper is an invited opinion piece and comment, based on the specialist experience and viewpoint of the author as a rehabilitation psychiatrist, a medical historian of the therapeutic community movement, and a member of the “enabling environments” development group.FindingsThe new operational guidance is welcomed, with some provisos. Specifically, the author is concerned that, in the prevailing commissioning culture, and the individual pathology‐based presumptions of the “medical model”, a focus on the “psychological” may be taken to mean a stress on individual psychology and therapeutic techniques derived from individual therapy. This may distract attention from the need to work with the whole social environment, with peer support and with recognition of the importance of informal interactions, as opportunities for growth, if services are to work with the whole person.Originality/valueServices that wish to develop as PIEs need to take care to work with the whole person, and their social selves, and to develop enabling environments that recognise and work with the importance of all relationships.
Psychologically informed services: a response from an advocacy perspective
Authors: Whelan Annie 
Published: July 2012

PurposeThis paper seeks to offer a commentary on Psychologically Informed Services: A Good Practice Guide, a recently published operational guidance document on developing psychologically informed environments (PIEs) in services for homeless people.Design/methodology/approachThe paper is an invited opinion piece and comment based on the specialist experience and viewpoint of the author in working with advocacy services in the UK and in the USA.FindingsThe new operational guidance is welcomed, with some provisos. Specifically, any emphasis on training for staff should certainly include an equal weighting on training for service users themselves in order to support positive self‐direction and development.Originality/valueServices that wish to develop as PIEs will need to ensure that service users are fully engaged and enabled through the process to identify their own needs.
Flexible strategic framework for managing forces of continuity and change in retail banking business processes in India
Authors: Gupta V.K. 
Published: July 2012

PurposeRetail banking is mass market banking where individual customers use local branches of large commercial banks for services such as savings and checking accounts, mortgages, personal loans, car loans, debit cards, credit cards, insurance and other value added services. The purpose of this paper is to gain an understanding of the retail banking business processes from the perspective of continuity and change and identify the factors that affect these processes and overall performance of the retail banking sector. The aim was to develop a flexible framework for managing forces of continuity and change in retail banking business processes from a strategic perspective.Design/methodology/approachThe data on which this study is based were generated through secondary research using published sources and primary research through focused discussion with industry experts and personal interviews with over 100 experts from leading banks selected using a structured questionnaire.FindingsIt was found that most of the public sector banks scored high on the continuity forces and relatively low on the change forces. Most of the private‐sector banks studied scored high on continuity and also high on change forces making them more competitive, except one bank which is low on both the forces because it is a newly established bank. The study suggests that there is a need for public sector banks to focus their strategies on factors affecting change forces for the improvement of their overall performance in the long run.Social implicationsThe paper brings in the need for social responsibility for private sector banks and a need for a fine balance in forces of continuity and change for a long‐term sustainable business model.Originality/valueThis research paper represents one of the few efforts to study the business process management of retail banking in India from a strategic perspective and come out with a flexible strategic framework for managing forces of continuity and change for guiding this sector for its long‐term survival and growth. The flexible framework suggested and the C‐C Matrix can be of interest to researchers and practising managers to validate the applicability for other sectors, such as financial services, insurance, corporate finance, mortgages, risk management and other domains. The framework suggested can be adapted for application in the global context.
Achieving impact with clinical process management in hospitals: an inspiring case
Authors: Rohner Peter 
Published: July 2012

PurposeIn the OECD countries, hospitals face increased financial restrictions and competition. Process orientation is an essential means of remaining competitive. A wide range of theories and concepts relating to clinical process management already exists. When it comes to practical implementation, however, a comprehensive approach for the target‐oriented and consistent introduction of clinical process management throughout an entire hospital is missing. The purpose of this paper is to document the case of a German hospital that has realised a project of this kind and demonstrate the impacts on cooperation and on operational efficiency, which is understood as the degree to which a hospital is capable of steadily realising short lengths of stay.Design/methodology/approachThe case shows the approach to implementing theories and concepts for managing clinical processes in practice as a consistent management system in the day‐to‐day use of process management and its impacts.FindingsThe effect of using clinical processes shown in the case is an additional net profit of several million euros a year – without a reduction in quality.Research limitations/implicationsWhile the impacts of clinical pathways on hospitals are not country‐specific, the reasons are nonetheless subject to the political and economic conditions. Therefore, some findings are only valid for hospitals in German‐speaking countries. However, major effects (e.g. reduction in the length of stay) may exist everywhere.Originality/valueThe paper shows how process orientation in a medium‐sized hospital can be systematically implemented.
Beyond process monitoring: a proof‐of‐concept of event‐driven business activity management
Authors: Janiesch Christian , Matzner Martin , Müller Oliver 
Published: July 2012

PurposeThe purpose of this paper is to show how to employ complex event processing (CEP) for the observation and management of business processes. It proposes a conceptual architecture of BPM event producer, processor, and consumer and describes technical implications for the application with standard software in a perfect order scenario.Design/methodology/approachThe authors discuss business process analytics as the technological background. The capabilities of CEP in a BPM context are outlined an architecture design is proposed. A sophisticated proof‐of‐concept demonstrates its applicability.FindingsThe results overcome the separation and data latency issues of process controlling, monitoring, and simulation. Distinct analyses of past, present, and future blur into a holistic real‐time approach. The authors highlight the necessity for configurable event producer in BPM engines, process event support in CEP engines, a common process event format, connectors to visualizers, notifiers and return channels to the BPM engine.Research limitations/implicationsFurther research will thoroughly evaluate the approach in a variety of business settings. New concepts and standards for the architecture's building blocks will be needed to improve maintainability and operability.Practical implicationsManagers learn how CEP can yield insights into business processes' operations. The paper illustrates a path to overcome inflexibility, latency, and missing feedback mechanisms of current process modeling and control solutions. Software vendors might be interested in the conceptualization and the described needs for further development.Originality/valueSo far, there is no commercial CEP‐based BPM solution which facilitates a round trip from insight to action as outlines. As major software vendors have begun developing solutions (BPM/BPA solutions), this paper will stimulate a debate between research and practice on suitable design and technology.
Area activity analysis (AAA): a key 1990s tool put on the back burner
Authors: Harrington H. James 
Published: July 2012

PurposeThe purpose of this paper is to align accountability and responsibility of each level of the organization and to establish internal and external customer supplier relationships and performance criteria.Design/methodology/approachMajor processes within each natural work team are analyzed to establish efficiency and effectiveness requirements.FindingsMajor improvement in employee morale and internal customer satisfaction.Research limitations/implicationsComprehensive complete implementation limited to only a few organizations. Conceptual approach widely accepted.Practical implicationsThe paper establishes individual performance indicators for every natural work team within the organization.Social implicationsThe paper provides each worker with a understanding of the natural work team's customer and the activities within the natural work team.Originality/valueThe paper shows that through the establishment of individual performance indicators, the natural work teams are allowed to focus on high payback improvements.
How do supplier development programs affect suppliers?
Authors: Arroyo‐López Pilar , Holmen Elsebeth , de Boer Luitzen 
Published: July 2012

PurposeThe purpose of this paper is to evaluate the effects of supplier development programs on the short‐term performance of suppliers and the more long‐term development of their capabilities given the relational learning context of the dyad.Design/methodology/approachData were collected through a survey of strategic suppliers from original equipment manufacturers of the automotive industry located in Mexico.FindingsResults suggest that basic and widely used forms of supplier development hardly lead to improved operational and financial performance of suppliers. More demanding and less frequently used forms of supplier development may lead to improved supplier performance given the suppliers have sufficient absorptive capacity and the presence of an adequate collaborative and relational learning context.Research limitations/implicationsOnly suppliers of firms in the automotive industry were surveyed; participant suppliers were referred by buying firms operating in Mexico.Practical implicationsWhen designing supplier development activities, buying firms need to take into consideration that high involvement and investment on supplier development activities is required when their goal is to improve the supplier base.Social implicationsGovernments organizing supplier development programs should consider the importance of promoting knowledge transfer activities above evaluation and feedback to assure the success of their efforts to develop the national supply industry.Originality/valueThe value of supplier development programs is explored in this paper, taking into account the efforts of the buying firms to transfer knowledge and the moderating effect of the relational and learning context. Relevant recommendations for the design of such programs to buyers, suppliers and government are discussed.
National intellectual capital performance: a strategic approach
Authors: Käpylä Jonna , Kujansivu Paula , Lönnqvist Antti 
Published: July 2012

PurposeThe paper concerns the research problem of how to analyse the performance of a knowledge society as a whole, and in particular, of how to analyse national intellectual capital. The paper aims to build a conceptual foundation for national intellectual capital performance, and based on this, to construct a multidimensional measurement system for Finland and to investigate its usefulness.Design/methodology/approachThe framework and measurement system of national intellectual capital performance is constructed on the basis of the intellectual capital and knowledge management research literature. The illustration of the measurement system is carried out using empirical data from various institutions.FindingsThe paper argues for the strategic, dialogic and societal measurement of national intellectual capital.Research limitations/implicationThere was neither an exact purpose of measurement nor a detailed strategy for the knowledge society to aim at. Because of this, the measurement system serves as an illustrative example that provides a starting point for more in‐depth case studies on national intellectual capital.Practical implicationsThis paper is targeted at policymakers and government officials concerned with questions related to national knowledge‐based development. The framework and measurement system constructed can serve as a basis for the strategic measurement of knowledge societies.Originality/valueThe paper shows how to apply the concept of national intellectual capital performance to analyse knowledge society. The approach proposed takes into account the strategic nature of national intellectual capital that has been ignored in earlier studies.
Value relevance of voluntary disclosure: evidence from Turkish firms
Authors: Uyar Ali , Kılıç Merve 
Published: July 2012

PurposeThe purpose of this paper is to examine whether or not listed Turkish companies’ voluntary disclosure practices are value‐relevant in the capital market.Design/methodology/approachThe sample consists of 129 manufacturing companies listed in the Istanbul Stock Exchange (ISE) for the year 2010. Data regarding voluntary disclosure level and other variables have been collected by analyzing the contents of annual reports. Through multiple regression analysis, the authors investigated whether or not voluntary disclosure level impacts firm value.FindingsThe main finding of the study is that voluntary disclosure is value‐relevant; i.e. impacts firm value. This implies that market participants value voluntary disclosure. The more information firms disclose voluntarily, the higher value they have in the eyes of investors. Therefore, this finding might be accepted as a signal to corporations to disclose more information to the stakeholders. However, the finding varied based on the dependent variable used; hence, the result was not supported by all models.Research limitations/implicationsThe findings of this paper are based on the study conducted on the ISE including manufacturing industry. Thus, the results might not be valid for non‐listed and non‐manufacturing companies.Originality/valueThere is a scarcity of studies regarding how the marketplace perceives voluntary disclosure. The paper evaluates comprehensively the value relevance of overall voluntary disclosure as well as of 12 sub‐categories of disclosure. It contributes to the relevant literature, particularly in an emerging market context.
What makes a “research star”? Factors influencing the research productivity of business faculty
Authors: White Charles S. , James Karen , Burke Lisa A. , Allen Richard S. 
Published: July 2012

PurposeThe purpose of this paper is to identify factors influencing extremely high or low research productivity for business faculty members.Design/methodology/approachUsing data originating from a random sample of 236 faculty members across a wide range of accredited business schools and a web‐based survey, main effects are hypothesized and explored. The authors examine only extreme data points of high (and low) research productivity to focus on high‐performing research “stars.”FindingsIt is found that research “stars” hold higher academic rank, possess greater time management skills, individually place a high value on research, report higher time available to conduct research, enjoy higher institutional support in the form of graduate assistants and summer research support, have fewer course preparations, and work for departments with a similar priority placed on research.Research limitations/implicationsThe authors found that certain person‐ and situation‐level factors differentiate high and low performing faculty members’ research output.Practical implicationsThe paper has implications for university administrators regarding recruiting, selecting, and managing faculty members’ research performance.Originality/valueResearch productivity and intellectual contributions continue to dominate much of higher education as a primary measure of faculty members’ success. One area that remains under‐explored in the business literature is what “makes a research star” and, to the contrary, what factors predict extremely low faculty research productivity? Shedding light on this research question provides practical benefits for universities by enabling administrators to better recruit, select, motivate, and develop productive faculty members.
Framework for performance measurement and management in a collaborative business environment
Authors: Sena Ferreira Pedro , Shamsuzzoha A.H.M. , Toscano Cesar , Cunha Pedro 
Published: July 2012

PurposeThe purpose of this paper is to provide practical justification for performance measurement and management within a collaborative business network. The basic performance measurement indicators are elaborated within the scope of this research.Design/methodology/approachPerformance measurement techniques are highlighted through the application of an ICT‐based solution approach, with special focus on business collaboration among small and medium sized enterprises (SMEs).FindingsFrom the basic need to measure the performance of individual partners within a business network, this research proposes a generic framework and process flow with the objective of evaluating the individual partners in terms of various performance indicators such as key success factors (KSF), key performance factors (KPF) and key performance indicators (KPI). The outcomes from this framework or process flow will help partners in the network to build valuable trust, cooperation and coordination.Originality/valueThe focus of this paper is to demonstrate the methodological approach of measuring the performance through identifying and prioritizing the performance indicators (KSF, KPF, KPI) among collaborative partners and to highlight their importance for successful business operations.
Evaluation of government e‐tax websites: an information quality and system quality approach
Authors: Saha Parmita , Nath Atanu K. , Salehi‐Sangari Esmail 
Published: July 2012

PurposeDespite the growth in adoption of technology by governments, the assessment of quality in electronically delivered public services has been relatively lacking. Past researches on information systems have identified information and service quality, system use, playfulness, and system design quality as critical factors of successful service delivery in e‐commerce. The purpose of this paper is to empirically test the applicability of system and information quality criteria in evaluating government e‐services websites. The main research problem identified in this study was “what are the system and information quality characteristics of government service delivery websites?”Design/methodology/approachBased on a survey of 97 Municipalities from all the 21 regions of Sweden, the authors examine the presence of system quality features, specifically functionality, navigation, and accessibility; and measures of information quality in government websites. A systematic random sampling was chosen as the suitable approach; 290 municipalities are organized in 21 counties and we have chosen every 3rd number of municipalities from the list. An online survey was conducted, with 408 valid responses taken. A confirmatory factor analysis was conducted for system and information quality.FindingsResults indicate that accessibility and the navigation facility are important in determining a citizen's perceived system quality. Information preciseness, timeliness, and sufficiency were found to be key measures of information quality in government e‐services. Furthermore, an important finding from this research is that theories from information systems (IS), e‐commerce, and marketing were found to be applicable in assessing government e‐tax services within the broader area of government‐to‐citizen (G2C) service delivery systems. In addition, a quantitative study was conducted among citizens to determine system and information quality characteristics.Originality/valueThe results presented in this paper can help the authorities to identify key quality criteria for e‐tax services that are valued by citizens and consequently improve service levels. Taking the context into consideration, additional variables are incorporated from literature that spans several disciplines (IS, e‐commerce, and marketing), and some re‐specifications are made to identify system and information quality criteria in the context of an e‐tax filing service, which was the main theoretical contribution of this study.