bluuebunny/crossref_metadata_2025_split huggingface dataset:
Diversity is not the Problem – Openness to Perceived Dissimilarity is
Authors: Härtel Charmine E J , Fujimoto Yuka 
Published: November 2010

AbstractThe diversity of internal and external customers continues to increase with social, economic and global changes. This presents an array of opportunities and challenges for organisations. In the present paper we argue that whether interactions between diverse individuals results in benefits or deficits for the organisation depends largely on the level of openness to dissimilarity present in the exchange. This proposition is developed and presented in a model linking types of diversity to organisational group process and outcome effects. Implications for interactions with diverse internal and external customers are suggested. Structural and management characteristics expected to enhance dissimilarity openness in the workforce are offered.
Management Training and Development: A New Zealand Study
Authors: Selvarajah Christopher , Lau Tammy Sung- Wai , Taormina Robert J 
Published: November 2010

AbstractStudies have shown that management training and development (MTD) can be a strategic weapon in improving performance and in building and sustaining competitive advantage. However, recent studies suggest that MTD is under-valued and under-used as a strategic tool by New Zealand firms as, despite a managerial skill shortage, New Zealand firms have not invested heavily in MTD. The present paper discusses a study of employer-based MTD in New Zealand that investigated managerial attitudes towards, and propensity to engage in, MTD. The study found several indicators that predict four MTD related variables (the MTD index, the percent of payroll spent on MTD, the increase in training expenditure and expected future increases in the MTD budget). The results suggest organisations that engage in MTD improve organisational effectiveness and implement their business strategy better and that MTD was seen as an important tool in gaining a competitive advantage.
Strategies in Exporting Firms: A Study of Australian Small to Medium Enterprises Exporting to Asia
Authors: Dowling Peter J , Liesch Peter W , Flint Jaqueline A , As-Saber Sharif N , Chan Kwong , Innes Peter A 
Published: November 2010

AbstractThe focus of the present paper is to examine the strategy use in Australian small and medium enterprises exporting to Asia. A selection of strategic issues is examined in order to identify their relative importance to a firm's exporting activities. No attempt is made to establish a causal linkage between strategy and export performance. Rather, the paper attempts to appraise the level of importance of various strategic factors that are often dealt with by an exporting firm. The study was conducted with an expectation of assisting future research endeavours into the relevance of strategies to export-performance. A set of impediments and the extent of their negativity on the exporting activities have also been considered, the understanding of which may help a firm in achieving appropriate strategic direction. Both quantitative and qualitative research methods were used in an attempt to capture the intricacies and challenges of using strategies in a cross-cultural environment.
Opportunistic Behaviour by International Channel Intermediaries
Authors: Karunaratna Amal R , Johnson Lester W 
Published: November 2010

AbstractThe relationship between exporters and independent foreign channel intermediaries (FCIs) is complex. The present paper analyses and discusses the potential types of opportunistic behaviour that might be engaged in by foreign agents or distributors (FCIs) using an agency theory approach. A classification framework of opportunistic behaviour is developed and a detailed qualitative examination of the content of five agency-distributor agreements between Australian exporters and their FCIs. A five-category classification scheme for opportunistic behaviour was found that included (1) product, (2) price, (3) information, (4) logistical, and (5) legal opportunism. The implications of each type of opportunism for an exporter are discussed using examples obtained from ways to control opportunistic behaviour are discussed.
Training Performance Raters Through Error-based Experiential Learning
Authors: Debowski Shelda 
Published: November 2010

AbstractHuman resource managers need to understand issues relating to rater error. There are well-established ways to introduce these concepts to those training in the field. However, they require a substantial period of training to be successful. Their use in a tertiary setting can be severely constrained by time limitations. An alternative approach to these traditional training styles is that of error-based experiential learning. This training strategy immerses students in erroneous experiences that are then explored and used as a learning platform to build models of good practice. The training process used to structure the exercise is described in detail, illustrating the various errors committed by the trainees. Student feedback from the exercise and some likely risks attached to the activity are also discussed.
Idealism, Gender and Business Decisions
Authors: Tsahuridu Eva E. , Walker Elizabeth 
Published: November 2010

AbstractThe present study examined women and men's ethical ideologies, as measured by a shorter version of Forsyth's (1980) Ethics Position Questionnaire and individual beliefs about ethical behaviour in organisations using Froelich and Kottke's (1991) instrument. Froelich and Kottke's questions suggest actions that are inconsistent with societal moral values. The sample (N=662) consisted of tertiary students in two Western Australian universities. The data revealed that women are less likely to undertake ethically questionable activities to support and / or protect the organisation. Women are also found to have a more idealistic orientation than men, which partially explains the previous findings. In this study, women are less likely to emphasise organisational interests over societal ethical values.
An Involvement-Based Framework For The Study Of Environmentally Concerned Consumers
Authors: Bloch Peter H , Banjeree Subhabrata Bobby 
Published: November 2010

AbstractDuring the 1970's there was considerable research interest in environmentally concerned consumers. Mirroring societal interest levels, such research waned in the 1980's. Today, this topic has regained its relevance, however. Marketers actively target these consumers and public policy makers strive to increase their numbers. In addition, research activity pertaining to these consumers has increased noticeably in recent years. Despite the increased attention to environmental concern, a viable conceptual framework for its study is still lacking. A review of past work indicates that environmental concern has been variously treated as a group of behaviours, attitudes, affect, and intentions. In order to clarify the construct and provide needed theory for its study, a framework of environmental concern is provided here. This framework is drawn from existing work on environmental concern and research pertaining to consumer involvement. The nature, outcomes, and sources for environmental concern are discussed along with marketing and public policy implications.
Growth Models in the New Zealand Wine Industry: Some Case Study Evidence
Authors: Beverland Mike , Lockshin Lawrence S 
Published: November 2010

AbstractOne of the most dominant models for explaining organisational growth is that of organisational lifecycles. Drawing parallels with biology, life cycle theorists argue firms are born, grow, mature and decline. Despite a proliferation of models of organisational lifecycle, there is little empirical support for their general validity. The present study builds a four-stage model of organisational life cycle based on case study research in the New Zealand wine industry. Far from being driven by internal pressures, these cycles seem to be related to the demands of the global wine market, as well as the strategy chosen by each firm.
Take-Home Tests: Educational Fast Food for the New Millennium?
Authors: Hall Liz 
Published: November 2010

AbstractChanges such as a ‘user pays’ philosophy in tertiary education and the student loan scheme have placed pressure on New Zealand academics and students alike. Teachers of adults may need to adjust to the ‘new breed’ of student and the faster paced semesterised education system. It is proposed that focussing on the learner and creating a learning environment that encourages students to assume responsibility for their own learning is more important in the new educational environment.The present paper conceptualises take-home tests as being analogous to an educational fast food - a familiar, made-to-order commodity - that curiously appears to be missing from the educational smorgasbord outside the United States of America. Results of a pilot study using take-home tests in a first year management class at the University of Otago suggested they fit the proposed new mood of education. Students in the self-selected experimental group (n=35) achieved a higher course grade than those in the control group (n=35). The students recommended that take-home tests be used more frequently and they saw them as having ‘learning’ and ‘anxiety reducing’ benefits.
The Human Side of Small and Medium Enterprises
Authors: Wiesner Retha , McDonald Jim 
Published: November 2010

AbstractThe limited research conducted on Human Resource Management (HRM) in small and medium enterprises (SMEs) suggests that acquiring, developing, compensating and retaining employees is a major problem. A Queensland-wide study of Human Resource Management Practices in SMEs (with a sample of 431) found a surprisingly high take-up of human resource management practices. The present paper discusses this study, presents the results obtained and reflects on its implications for human resource management in SMEs.
Student Learning through Case Research and Writing
Authors: Elkin Graham 
Published: November 2010

ABSTRACTThe case method of teaching and learning is prominent in management education. We know little about the processes involved in writing and learning through cases. One element that may help the beginning of a theoretical understanding of these processes comes from an experiment with students entering organisations and writing cases for use with other management students. Students not only gain more knowledge related to management and organisations than in using prepared cases, but they also gain substantial additional process skills that are far more generalisable and to do with life-long learning – than those developed using traditional case learning.
Disciplining Customers at the Grand Seaside Hotel
Authors: Bunzel Dirk , Clegg Stewart , Teal Greg 
Published: November 2010

ABSTRACTThe Grand Seaside Hotel is a large five-star hotel in an Australian Coastal town. It is a place that not only aspires to provide excellent service but that also seeks to reconcile two apparently divergent demands: the need for customized service and the efficient management of business operations. To commit staff to the provision of service excellence, management has introduced a customer service programme that relies on various forms of training and rewards, as well as a guest response system. The customer service programme, particularly the use of guest questionnaires, appear as disciplinary strategies that aim to produce service encounters in which both staff and guests are ‘normalized’. The main loci of ethnographic data collection for this paper are regular Management Briefings. Through data collected from these, the paper investigates the use of the ‘imaginary’ in constituting service encounters and guest expectations. It interprets these in terms of Foucault's Panoptic analysis to identify the immanent mechanisms of discipline in these customer service programmes.
Management Competencies: An Australian Assessment of Tourism and Hospitality Students
Authors: Dimmock Kay , Breen Helen , Walo Maree 
Published: November 2010

ABSTRACTManagement education has the responsibility to provide industry with graduates equipped with relevant management competencies (Christou 2002). This paper agrees with this view and reports on the first and second stages of a longitudinal study that explores tourism and hospitality students' perceptions of their competency development in the first and final year of the Bachelor of Business in Tourism program. A self-assessment instrument that measures perceived competence in management competencies and roles within the Competing Values Framework (CVF) (Quinn, Thompson, Faerman & McGrath 1996) was used. Results from this investigation indicate that since the outset of their tertiary studies, students perceive they have begun to develop a majority of the competencies and roles tested. Students' perception of improving skills and competencies in these roles indicates they are taking steps towards mastery of management (Quinn et al. 1996), and thereby acquiring competence in areas important to their careers in industry. The outcomes of this research contribute to development of appropriate educational experiences, which in turn assist competency development that enhances student career opportunities and experiences.
Corporate Sustainability: Challenge to Managerial Orthodoxies
Authors: Dunphy Dexter 
Published: November 2010

ABSTRACTThis paper addresses the issue of corporate sustainability. It examines why achieving sustainability is becoming an increasingly vital issue for society and organisations, defines sustainability and then outlines a set of phases through which organisations can move to achieve increasing levels of sustainability. Case studies are presented of organisations at various phases indicating the benefits, for the organisation and its stakeholders, which can be made at each phase. Finally the paper argues that there is a marked contrast between the two competing philosophies of neo-conservatism (economic rationalism) and the emerging philosophy of sustainability. Management schools have been strongly influenced by economic rationalism, which underpins the traditional orthodoxies presented in such schools. Sustainability represents an urgent challenge for management schools to rethink these traditional orthodoxies and give sustainability a central place in the curriculum.
The Institutionalisation of Business Ethics: Are New Zealand Organisations Doing Enough?
Authors: Pajo Karl , McGhee Peter 
Published: November 2010

ABSTRACTThis paper reports the results of a survey investigating the institutionalisation of business ethics among New Zealand's top 200 organisations. A majority of the respondents indicated that steps were being taken by their organisation to incorporate ethical values into daily operations. However, fewer than a quarter of those surveyed indicated that resources were being set aside to accomplish the objective. The most popular tech-nique for institutionalising ethics was the development of a code of ethics. Training in ethics, ethics officers, and ethics committees were not in common use amongst the companies surveyed. Furthermore, very few organisations indicated that ethical behaviour was specifically rewarded. In contrast, a clear majority indicated that they punished unethical actions and made use of disciplinary processes to regulate employee behaviour. Follow-up interviews with a sample of managers from the organisations surveyed high-lighted a preference for the use of informal processes for the institutionalisation of business ethics.
Kiwi International Airlines: Judo Strategy and its Limits
Authors: Bowden Stephen 
Published: November 2010

ABSTRACTThe story of Kiwi International Airlines is a brief one. Begun on a 'shoe-string’ in 1994 by Ewan Wilson, the airline had collapsed by 1996. But during that brief time Kiwi Airlines had a dramatic effect on trans-Tasman airfares. This case is designed to allow a discussion of the reasons behind Kiwi Airlines initial success and ultimate failure. The case is particularly suited to explaining the concept of Judo economics or Judo strategy.
Central Manawatu Timber
Authors: Lawrence John J , Elkin Graham 
Published: November 2010

ABSTRACTFred Cowan had spent the first half of his working life in the timber industry in New Zealand. He had worked his way up through the industry with different companies and at a number of mills. At one point, he had been managing one of the largest sawmills in New Zealand. He had also done a fair amount of consulting on sawmill project, both in New Zealand and overseas (see Appendix 1 for an extract from his curriculum vitae), but for some time had wanted to own his own sawmill. He achieved that when the new Central Manawatu Timber (CMT) Edgehill mill opened in May 2001, with Fred as a joint owner with two partners.
Growth at Hubbard's Foods?
Authors: Kirkwood Jodyanne , Ruwhiu Diane 
Published: November 2010

ABSTRACTDick Hubbard is the founder of Hubbard's Foods Limited. The company is a cereal manufacturer located in Mangere, Auckland. This case highlights the entrepreneurial flair that Dick has, as well as his stance on social responsibility. Hubbard's has grown from a micro-business into a large business with 120 staff, while maintaining a family based culture. It is this question of whether the business should grow further that is the focus of the case.
The Warehouse Group: Entry into Australia
Authors: Bowden Stephen 
Published: November 2010

ABSTRACTThe Warehouse has been a company synonymous with growth and success in New Zealand since Stephen Tindall founded the company in 1982. By 1999, The Warehouse had become the largest retailer in New Zealand and had continued to steam ahead since. In early 2001, incoming CEO Greg Muir faced a real challenge in transferring that success across the Tasman into Australia. In August 2000, The Warehouse had acquired the Clint's Crazy Bargains/Silly Solly's chain of 115 discount variety stores in Australia. Could The Warehouse implement their format in Australia and would it be as successful as in New Zealand?
The Monteith's Affair: Bitter to the Loyal End?
Authors: Walton Sara , Grice Shayne , Catley Bevan 
Published: November 2010

ABSTRACT“I feel shattered. My soul aches. My stomach is queasy. My heart is in tatters.Yours in total despair.”Daniel O'Reagan (2001).”This case revolves around what would normally have been a seemingly straightforward business decision. Instead, the events surrounding the reported closing of the Monteith's Brewery came to capture the New Zealand public's imagination and attention. Over a period of weeks in March 2001, it soon became clear that there was more at stake than simply the survival of a local brewery. The “Monteith's Affair,” as we shall call it, was to become the site, and catalyst, for an extensive discussion concerning the intersection of ‘good’ business practice, community and globalisation.
St. James Hospital: A Case in Crisis Management
Authors: Patti Charles H. 
Published: November 2010

This definitely was not the type of day that St. James Hospital CEO, Paul Ryan, was expecting. As the groundbreaking ceremonies for the Hospital's new addition were about to begin, Paul found himself facing an unsympathetic press and an angry group of protesters. Clearly, he had a crisis on his hands.St. James Hospital in Parramatta (Western Sydney area of New South Wales, Australia) is a 400-bed multi-specialty community hospital providing ambulatory care, acute care, and psychiatric care services to residents living within the five suburbs of Auburn, Holroyd, Parramatta, Blacktown, and Baulkhaum Hills in the area of Western Sydney. The population of this area is multi-cultural with nearly one-third of the population born overseas and thirty percent speaking a language other than English. The area's population also differs from the population of New South Wales in other demographic characteristics. Table 1 shows some of these differences, although the data do not always allow direct comparisons. These differences have presented the management and staff of St. James Hospital with special socio-cultural, financial, and communication challenges.
Governance and Management: Newton Central School
Authors: Paynter John 
Published: November 2010

Vision: A school community founded upon a tiriti based relationship that nurtures enthusiastic learners, values diversity and celebrates success.Newton Central School is a decile four, multicultural school in the ‘heart’ of Central Auckland close to the Ponsonby/Karangahape Road intersection. The past two to three years have seen a change of the cultural and economic make up of the school community, in part due to the gentrification of the inner city area. Many lower socio-economic Maori and Pacific Island families have moved from the area as change has taken place. However because of its character and programme offered, it attracts diversity and has retained its multicultural make-up.
Guaranteed Sweet or Guaranteed Non–Sweet – Fruit and the Future of Hortical Pty Ltd
Authors: Jackson John 
Published: November 2010

ABSTRACTWe pick up the case as the new venture moves from a decade of dedicated scientific research into the early stages of becoming a commercially viable business. The case considers the potential of the Near Infra Red (NIR) spectroscopy technology to revolutionise the fruit markets of the world as well as the realities of trying to change existing practices and culture. The dilemma of first-mover advantage as compared to learning from the mistakes of early competitors is included. Various possible business models are introduced. The case also asks the students to consider some of the key issues of a new product/service launch.
The MBA at the Crossroads: Design Issues for the Future
Authors: Bubna-Litic David , Benn Suzanne 
Published: November 2010

ABSTRACTHow appropriate is the MBA as the major vehicle for management education in Australia as we enter this new century? This question is explored from two perspectives. First, the implications of the changing social, economic and political context of management education, particularly the emerging needs for a sustainable and reflexive society. The second perspective will explore the recent debates around epistemology and their potentially important implications for related curriculum design issues. Assumptions about the nature of knowledge dominant in the 1960s formed the very rationale behind the design. At this time the assumption that knowledge was cumulative and each discipline had an uncontested knowledge, which could be taught in foundational subjects was central to the MBA's development. We question the ability of such subjects to capture the diversity of the disciplines they seek to represent and whether this design is the best way to develop graduates with the ability for reflexivity in action, who can broach different worldviews and have skills that can negotiate the transformations required of corporate Australia. The MBA is at the crossroads - can it regenerate through an incremental changing of curricula, to incorporate the active engagement of students with these issues? Or do we acknowledge the contested nature of knowledge creation and that the MBA is fundamentally a child of modernism which is no longer appropriate, and create a new holistic and integrated curriculum which is separate from the wide range of assumptions that currently underpin the MBA.