bluuebunny/crossref_metadata_2025_split huggingface dataset:
Tourism
'
s destination dominance and marketing website usefulness
Authors: G. Woodside Arch , Ramos Mir Vicente , Duque Mariana 
Published: May 2011

Purpose
– The purpose of this article is to propose and test empirically tourism
'
s destination dominance and marketing website usefulness hypothesis (TDDH). The study proposes a multi-item metric for marketing website usefulness. The main hypothesis is that the usefulness of a destination
'
s marketing website associates positively with the dominance of tourism in the destination.

Design/methodology/approach
– The following ratio defines tourism
'
s destination dominance: the number of tourists visiting annually to a destination
'
s residential population. The method includes creating a multi-item metric for judging the usefulness of a destination
'
s marketing website. The study applies the metric in evaluating the usefulness of 40 destination marketing websites.

Findings
– The study
'
s findings indicate a significant relationship between tourism destination dominance and marketing website usefulness. The effect size of this relationship is small. The small effect size indicates that some destinations with relatively few tourists (relative to the destination
'
s residential population) do include substantial amounts of information in their websites and some destinations with relatively many tourists do not do so.

Research limitations/implications
– The usefulness of a destination
'
s website for potential visitors does not relate substantially to tourism
'
s dominance in the destination. Some destinations with relatively few tourists are highly competent in designing websites that are highly useful for potential visitors.

Originality/value
– Providing a discussion of alternative tourism destination dominance metrics, confirming the view that destination marketing websites vary in their usefulness for potential visitors and offering a metric for testing usefulness are the valuable contributions of the study.
Conflict and its governance in horizontal cooperations of logistics service providers
Authors: Marcus Wallenburg Carl , Simon Raue Jan 
Published: May 2011

Purpose– Horizontal cooperations of logistics service providers (LSPs) have become important for LSPs within the last decades. Owing to the high complexity of these cooperations as observed by Schmoltzi and Wallenburg, the potential for conflict is inherent. This research, therefore, aims to investigate how nature (dysfunctional vs functional) and extent of conflict impact the outcome of these cooperations. Further, the roles of formal and relational governance mechanisms in influencing conflict are analyzed.Design/methodology/approach– The research is empirical in nature and employs a theory-driven, confirmatory approach. It utilizes large-scale survey data of German LSPs, which are analyzed using multivariate statistical methods.Findings– The research shows that governance mechanisms impact the extent and functionality of conflict: relational governance lowers the extent of conflict and leads to higher functionality of conflicts, while formal governance increases the extent of conflict. Moreover, it is shown that conflicts decrease the overall cooperation performance, whereas – when functional in nature – they have a positive impact on the innovativeness of cooperations.Research limitations/implications– The impact of governance on conflicts and of conflicts on outcome may differ depending on the cultural and country-specific setting.Practical implications– The results allow mangers of LSP cooperations to adapt their set of applied governance mechanisms and conflict resolution approaches with regard to the improvement of cooperation performance and cooperation innovation.Originality/value– This is the first study that analyzes conflict and conflict resolution in horizontal LSP cooperations and shows their interrelation with both governance and performance.
Helicopter routing in the Norwegian oil industry
Authors: Qian Fubin , Gribkovskaia Irina , Halskau Sr Øyvind 
Published: May 2011

Purpose
– In the Norwegian offshore oil industry, helicopters have been used as a major mode of transporting personnel to and from offshore installations for decades. Helicopter transportation represents one of the major risks for offshore employees. The purpose of this paper is to study the safety of helicopter transportation in terms of the expected number of fatalities on an operational planning level.

Design/methodology/approach
– Based on an analysis of helicopter accidents, this paper proposes a mathematical model that can aid in the planning of routes for the fleet in order to minimize the expected number of fatalities.

Findings
– A theorem proven in this paper tells that hub-and-spoke configuration is the best way of routing helicopters in terms of minimizing expected number of fatalities. Computational results indicate that the expected number of fatalities may be reduced at the expense of longer travel time by implementing the proposed method into planning of routes for helicopter fleet.

Research limitations/implications
– The main limitation is the present inability to solve large problem instances.

Practical implications
– The suggested tool is able to provide decision makers with a set of solutions from which they can choose the one with the best trade-off between travel time and transportation safety.

Originality/value
– The mathematical model and theoretical results for route planning with a safety-based objective are original.
Beyond satisfaction
Authors: Wu Li‐Wei 
Published: May 2011

PurposeMany studies have documented that satisfaction does not always result in loyalty, and that dissatisfaction does not necessarily result in defection. In response, this study goes beyond satisfaction and proposes the moderating effects of locational convenience, interpersonal relationships, and commitment between satisfaction and customer loyalty across search, experience, and credence attribute services.Design/methodology/approachHierarchical moderated regression analysis was used to test the hypotheses.FindingsThe results suggest that from search attribute services to experience and credence attribute services, the relative importance of locational convenience with regard to retaining dissatisfied customers is likely to decline. Search and experience attribute services that can develop and maintain close interpersonal relationships with their customers are more likely to retain dissatisfied customers. Commitment maintains customer loyalty, even when customer satisfaction is lower across search, experience, and credence attribute services.Originality/valueThis study discriminates dissatisfied customers' loyalty behaviors based on locational convenience from those behaviors resulting from interpersonal relationships and commitment across service types, and thus has significance for the marketing strategies of businesses providing different service types, particularly in terms of dissatisfaction resolution strategies.
The influence of consumer's event quality perception on destination image
Authors: Sung Moon Kae , Kim May , Jae Ko Yong , Connaughton Daniel P. , Hak Lee Jeoung 
Published: May 2011

PurposeThe purpose of this study is to examine the theoretical relationship between event quality perceptions of an international sport event and the host city's destination image.Design/methodology/approachReliability and validity of the measurement scale were established through a confirmatory factor analysis (CFA), Cronbach's alpha analyses, and intercorrelation analyses. A structural equation model (SEM) test with maximum likelihood estimation was performed to test the relationship among the research variables using 451 participants.FindingsThe results suggest that event quality perceptions, particularly intangible factors, positively influence the destination image. Theoretical and practical implications are discussed.Originality/valueTo date, there have been few empirical studies examining the relationship between international sport event quality and destination image. Consequently, understanding the role of event quality of an international sport event and the destination image in a tourist's decision‐making process, and their theoretical relationship, will make both scientific and practical contributions.
Mixed convection flows in a vertical plane duct preceded by a sudden expansion
Authors: Moustafa Wahba Essam 
Published: May 2011

PurposeThe purpose of this paper is to numerically investigate the effects of different heating and cooling scenarios on the flow structure in a vertically oriented plane sudden expansion. Four different heating and cooling scenarios are considered. The scenarios include symmetric or asymmetric heating or cooling of the downstream channel walls.Design/methodology/approachThe governing equations are formulated using a stream function‐vorticity approach. Second‐order accurate central differencing is used to discretize all terms, including the nonlinear convection terms in the vorticity transport and energy equations. Numerical test cases are simulated for Reynolds number values up to 200 and Grashof number values up to 400.FindingsNumerical simulations show that symmetric heating results in the reduction and ultimately the elimination of flow separation zones near the channel walls while creating a region of reversed flow in the core. On the other hand, symmetric cooling causes the flow to adopt a wavy structure which significantly enhances heat transfer due to jet impingement effects. Finally, it is shown that asymmetric heating causes the flow to preferentially attach to the high‐temperature wall while asymmetric cooling causes the flow to separate completely from the low‐temperature wall.Originality/valueThe behaviour of fluid flow in a plane sudden expansion under symmetric heating is available in the literature. In the present study, the flow structure under alternative heating and cooling scenarios is investigated for the first time.
Effect of chemical reaction on heat and mass transfer by mixed convection flow about a sphere in a saturated porous media
Authors: Rashad A.M. , Chamkha A.J. , El‐Kabeir S.M.M. 
Published: May 2011

PurposeThe purpose of this paper is to study the effects of chemical reaction on mixed convection flow along a sphere in non‐Darcian porous media.Design/methodology/approachThe sphere surface is maintained at uniform temperature and species concentration for both cases of heated (assisting flow) and cooled (opposing flow) sphere. An appropriate transformation is employed and the transformed equations are solved numerically using an efficient implicit iterative tri‐diagonal finite difference method.FindingsIt is found that chemical reactions have significant effect on heat and mass transfer. Comparisons with previously published work are performed and the results are found to be in excellent agreement.Originality/valueThe paper is original and describes how a parametric study of the physical parameters was conducted and illustrates graphically a representative set of numerical results for the velocity, temperature, and concentration profiles, as well as the local skin‐friction coefficient, local wall temperature, and local wall concentration, to show interesting features of the solutions.
Composite element algorithm for the thermal analysis of mass concrete
Authors: Chen Sheng‐hong , Su Peifang , Shahrour Isam 
Published: May 2011

PurposePipe cooling is an important measure for controlling the temperature in mass concrete. Since the temperature field in mass concrete containing cooling pipes is unsteady and three‐dimensional, and there are huge quantities of the cooling pipes in the concrete, the study of efficient and reliable algorithm is crucial. The purpose of this paper is to develop the composite element method (CEM) for the temperature field in mass concrete containing cooling pipes.Design/methodology/approachEach cooling pipe segment is looked at as a special sub‐element having definite thermal characteristics, which is located explicitly within the composite element. By the variational principle, the governing equation for the composite element containing cooling pipes is established.FindingsOne of the remarkable advantages of the method proposed is that each cooling pipe can be simulated explicitly while the difficulty of mesh generation around cooling pipes can be avoided.Originality/valueThe paper demonstrates how composite elements containing cooling pipes are degenerated to the conventional finite elements automatically when the first stage artificial cooling finished, and conversely, the conventional finite elements can also be transformed to the composite elements automatically when the second stage artificial cooling started. The comparison of the numerical example using FEM and CEM shows the rationality of the proposed method.
He's homotopy perturbation method for solving the fractional KdV‐Burgers‐Kuramoto equation
Authors: Anıl Sezer Sefa , Yıldırım Ahmet , Tauseef Mohyud‐Din Syed 
Published: May 2011

PurposeThe purpose of this paper is to directly extend the homotopy perturbation method (HPM) that was developed for integer‐order differential equation, to derive explicit and numerical solutions of the fractional KdV‐Burgers‐Kuramoto equation.Design/methodology/approachThe authors used Maple Package to calculate the functions obtained from the HPM.FindingsThe fractional derivatives are described in the Caputo sense. HPM performs extremely well in terms of accuracy, efficiently, simplicity, stability and reliability.Originality/valueThe paper describes how the HPM has been successfully applied to find the solution of fractional KdV‐Burgers‐Kuramoto equation.
Preventing landslides in times of rainfall: case study and FEM analyses
Authors: Moayedi Hossein , Huat Bujang B.K. , Mohammad Ali Thamer Ahmad , Asadi Afshin , Moayedi Fatemeh , Mokhberi Mehdi 
Published: May 2011

PurposeThe purpose of the paper is to present a new method of controlling through susceptible slopes in order to reduce the risk of landslides.Design/methodology/approachGeotechnical and geological characteristics were collected and different FEM analyses were carried out in a case study of the Alasht valley in Northern Iran in order to determine susceptibility to landslides and consider appropriate countermeasures. Gravel drain piles have a real feel of reducing the pore water pressure in times of seismic loading, so they are used as a remediation method. The results clearly show their effects and an increase in safety as a result.FindingsSince the water table situation has a significant effect on stability, the present study focused on an example of using a seepage controlling system and its effect on the safety factor for different slopes in the area of Alasht, Northern Iran. Several FEM analyses were carried out on a landslide susceptible case. The results from FEM analysis of different slopes in the study area show a high susceptibility to landslides for six sites. Installing a gravel drain pile surrounded by a non‐woven geotextile layer leads to an increase in the safety factor against landslides. As a result, after installing gravel drain piles in the upper parts of slopes in order to control run out and ground water rising up in times of heavy rainfall, the safety factor against landslides in both static and seismic loading improved significantly.Originality/valueThe literature regarding controlling seepage in order to reduce the risk of landslides is limited. This paper collects and analyses geotechnical and geological data from the Alasht valley as an example to show the high risk of susceptibility to landslides.
Coordination during multi‐agency emergency response: issues and solutions
Authors: Salmon Paul , Stanton Neville , Jenkins Dan , Walker Guy 
Published: May 2011

PurposeCoordination between military and civilian agencies has previously been found to be a significant issue that affects the efficiency of multi‐agency system responses to large‐scale emergencies. The purpose of this article is to present the findings derived from a case study focussing on the problems that abound when the military attempts to work with civilian organisations.Design/methodology/approachAn integrated framework of human factors methods was used to analyse a Military Aid to the Civilian Authorities training exercise, involving the army and seven other responding agencies.FindingsA range of factors that hinder coordination between agencies during multi‐agency emergency responses were identified. Potential solutions for removing these barriers and augmenting coordination levels are proposed.Practical implicationsThis research suggests that much further work is required in training and designing multi‐agency response systems and procedures in order to optimise coordination between responding agencies.Originality/valueThis article presents the first attempt to apply structured, theoretically underpinned human factors methods, to understand the problems that abound when the military works with civilian agencies during large‐scale emergency responses.
Why is collaboration minimised at the accident scene?
Authors: Berlin Johan M. , Carlström Eric D. 
Published: May 2011

PurposeThe purpose of this paper is to study why collaboration among police, fire, and ambulance services is minimised at accident scenes.Design/methodology/approachObservations and semi‐structured interviews were carried out during 2007‐2008. The data material comprises a total of 248 hours of observations on 20 occasions and 57 interviews with 80 people.FindingsThe study identifies the difference between rhetoric and practice in connection with accident work. Collaboration is seen as a rhetorical ideal rather than something that is carried out in normal practice. Asymmetry, uncertainty and lack of incentives are important explanations as to why only limited forms of collaboration are actually implemented.Research limitations/implicationsThe paper shows a distinction between collaboration as rhetoric and practical collaboration at accident scenes.Practical implicationsThe article proposes a multi‐faceted collaboration concept. In this way, collaboration can be developed and refined.Originality/valueThe results of the study show that police, fire, and ambulance services want to develop excellent forms of collaboration at the accident scene, but avoid this as it leads to uncertainty and asymmetries and because of a lack of incentives. However, simpler forms of collaboration may be realistic in the organisation of everyday work at accident scenes.
The craft of people management
Authors: Maloney Kieran , Stanford Paul 
Published: May 2011

PurposeThis paper aims to look at the “core” ingredients of successful people management and the areas that are critical to success.Design/methodology/approachThe paper argues that organizations can be stripped back to the essentials of “what” (the purpose), “how” (the understanding of how the goal will be accomplished) and “do” (carrying out the activity to deliver the goal).FindingsThe paper contends that making sure everyone knows and understands what is expected in order to deliver can be used as a means to help, guide, reward, recognize or redirect members of the team.Practical implicationsThe paper urges managers to help employees to set their own goals. It considers the psychological contract between employer and employee – a usually unwritten and unspoken deal which, on the employee's side, is concerned with expectations about security, development, support and so on, and on the employer's side is about flexibility, loyalty, adherence to company norms and so on.Social implicationsThe paper underlines the importance of work being challenging and stimulating.Originality/valueThe paper advances the view that clarity of purpose, engagement, reward and recognition are key elements in achieving success through people.
Working out the quality of work life
Authors: Yeo Roland K. , Li Jessica 
Published: May 2011

PurposeThis paper aims to examine the importance of the quality of work life and its impact on career development from an organizational perspective, and provides insights into human resource management (HRM) practice.Design/methodology/approachThe paper reports the key findings of a study carried out in the USA, based on an online forum for people who undertook professional‐development programs to improve their career prospects.Practical implicationsThe paper offers two matrices, on the quality of work life and career development, which can help managers to evaluate their employees' cognitive response to job characteristics, and adopt appropriate measures to increase the significance of their job and prospects for career advancement.Originality/valueThe paper focuses on the quality of work that resides in the direct experience of organizational dynamics rather than the common understanding of work‐life balance. Uses the multiple yet interrelated layers of such dynamics to draw out implications for HRM research and practice.
Does internal quality management contribute to more control or to improvement of higher education?
Authors: Kleijnen Jan , Dolmans Diana , Willems Jos , van Hout Hans 
Published: May 2011

PurposeThe purpose of this paper is to explore faculty's perceptions of quality management activities (QMA) within their departments, attention being paid to relevant quality aspects and whether quality management contributes to control or improvement of higher education. Furthermore, it examines differences between departments and relationships between the different variables.Design/methodology/approachA questionnaire containing items with Likert‐type answer scales was distributed to faculty (n=266) of 18 departments of universities of applied sciences in the Netherlands: 16 items dealt with QMA, 17 with attention paid to relevant quality aspects and ten with the perceived effects.FindingsFaculty were neutral about the degree to which sufficient QMA were conducted within their departments. They were positive about the attention paid to relevant quality aspects. Furthermore, they were positive about the effects in terms of improvement and negative about the effects in terms of control. Significant differences were found between departments. Finally, positive correlations were found between management activities, attention being paid to quality aspects and the perceived effect in terms of improvement.Research limitations/implicationsThe main limitation of this study is that only faculty's perceptions were measured, thus it is not clear whether these QMA really result in improvement in educational practice.Practical implicationsDepartments paying little attention to quality aspects and with few QMA could really benefit from further increasing their quality management efforts.Originality/valueQuality management is often seen as mainly contributing to control and managerialism. This study demonstrates that according to faculty, quality management is influencing improvement positively.