bluuebunny/crossref_metadata_2025_split huggingface dataset:
Developing digital immigrants' computer literacy: the case of unemployed women
Authors: Ktoridou Despo , Eteokleous‐Grigoriou Nikleia 
Published: July 2011

PurposeThe purpose of this study is to evaluate the effectiveness of a 40‐hour computer course for beginners provided to a group of unemployed women learners with no/minimum computer literacy skills who can be characterized as digital immigrants. The aim of the study is to identify participants' perceptions and experiences regarding technology, any barriers and challenges faced throughout the computer course and the extent to which the computer course assisted them in becoming computer literate and employable. This case study was based on the European Commission's EQUAL program.Design/methodology/approachA case study approach was employed making use of qualitative and quantitative data. Quantitative data were collected using three different questionnaires (the background questionnaire, the Loyd/Gressard Computer Attitude Scale questionnaire and the Computer Skills Tests questionnaire) and qualitative data were collected through two focus groups. A total of nine unemployed women with no/minimum computer literacy skills were the focus of investigation. The 40‐hour computer literacy course and the data collection process took place in May‐June 2007.FindingsResults demonstrated the effectiveness and necessity of computer courses for digital immigrants. The participants developed an acceptable level of computer literacy skills and a more positive attitude towards technology. They further realized the importance of possessing computer literacy skills specifically in relation to their employability, professional path and career development. Their self‐esteem in relation to technology was also increased on professional, educational, and personal levels.Originality/valueThe study confirms the necessity to explore further instructional design and implementation of digital immigrants' education and training regarding computer technology.
The Typology of Human Capability: a new guide to rethinking the potential for digital experience offerings
Authors: Korn Kim C. , Pine B. Joseph 
Published: July 2011

PurposeThis paper aims to offer a new experience innovation framework to identify new customer value and develop potential new business models.Design/methodology/approachThe framework, a Typology of Human Capability, illuminates the potential uses for digital technology across four dimensions of human experience.FindingsWhen exploring the frontiers of discovery and innovation, the Typology of Human Capability can be a useful guide to innovation opportunities.Practical implicationsDigital technology enables new‐to‐the‐world possibilities for the delivery of emotion‐evoking experiences by an ever‐broadening array of methods that engage our human senses through endless sights, sounds, and other sensations.Originality/valueViewing value creation possibilities with the typology in this paperhelps companies tap the infinite possibility inherent in today's digital technology. Understanding this linkage between technology, human capability, and value creation can boost a firm's creative capabilities.
Globalization does lead to change in consumer behavior
Authors: Gupta Nitin 
Published: July 2011

PurposeThe purpose of this paper is to empirically substantiate if the forces of globalization are impacting consumer culture and behavioral traits in a developing country (India).Design/methodology/approachFive hypotheses had been constructed to address the gaps in the literature with respect to the influence of globalization on prevalent consumer culture of a developing nation. Predisposition towards foreign brand among Indian consumers was taken as a proxy for global flows and its influence was studied on the existing materialistic values among the Indian consumers. The study covered a sample size of 557 respondents from five major cities in India. The raw data were collected with the help of structured questionnaire and analysis was done by using various relevant statistical techniques.FindingsThe results showed that predisposition towards foreign brands had a significant impact on materialistic values among the Indian consumers. The younger Indian consumers had significantly higher materialistic values than the older age groups. Lower income groups have showed significantly greater materialistic values than the higher income groups. Significant positive relationships were shown between materialistic values and the buyer behavior traits studied.Practical implicationsThe managers should concentrate on the younger consumers, as they are the ones who are showing a definitive change in their buying behavior and increasing materialistic values. Alternatively, managers could modify their products to suit the requirements of older consumers.Originality/valueThe study empirically showed that Indian consumers' predisposition towards foreign brands and their materialistic values had significant positive correlation among them. Also, predisposition towards foreign brands along with demographical variables like age and gender significantly impact the materialistic values prevalent among Indian consumers.
Consumer‐based brand equity and status‐seeking motivation for a global versus local brand
Authors: Roy Rajat , Chau Ryan 
Published: July 2011

PurposeThe purpose of this research is to explore how a successful global and a local brand may compete side by side in an existing market place based on consumer‐based brand equity and consumers' status‐seeking motivation for purchasing a global versus local brand.Design/methodology/approachThe data for this research were collected through a self‐administered survey from students in a large Western Australian university.FindingsThe results show that a global brand is generally preferred in terms of all the dimensions of consumer‐based brand equity over a local brand. However, a significant interaction emerged between the type of brand and high versus low status‐seeking motivation consumers. A global brand is strongly favoured in terms of awareness, perceived quality and overall brand equity by high status seekers while a local brand seems to enjoy loyalty and overall brand equity among low status seekers. A global brand is also clearly preferred over a local brand along all dimensions of consumer‐based brand equity amongst high status‐seeking consumers. Further, a local brand is clearly preferred in terms of consumer‐based brand equity over the global brand by Australians whereas the global brand remains a clear favourite with non‐Australians.Research limitations/implicationsFindings may not generalize beyond Australian sample and the product category.Originality/valueThis empirical research explores how global and local brands may compete with each other based on their strengths. This research also addresses a theoretical gap identified by Yoo and Donthu.
Executives social representation of rurality and product adaptation
Authors: Sridhar Guda , Mishra Debiprasad 
Published: July 2011

PurposeThe purpose of this paper is to demonstrate the rationale and method for studying product adaptation in rural markets.Design/methodology/approachThe paper takes the form of an exploratory design that includes; review of literature, pilot study, and survey method.FindingsFindings of the study are contrary to the general understanding that rural is perceived very differently and hence operationalised differently by different organisation. However, results indicate that contingency theory holds true in case of product adaptation in rural markets also. With the increase in executives' representation of rurality, product adaptation degree also increased.Originality/valueThis is probably the first academic study on product adaptation in rural markets to the best of our knowledge. The study attempted to contextualise product adaptation construct from international marketing to rural marketing domain.
Investigating relationships between relationship quality, customer loyalty and cooperation
Authors: McDonnell John , Beatson Amanda , Huang Chih‐Hsuan 
Published: July 2011

PurposeFranchised convenience stores successfully operate throughout Taiwan, but the convenience store market is approaching saturation point. This study attempts to empirically examine some important elements (e.g. relationship quality, loyalty, and cooperation) that might promote a successful long‐term franchising relationship between franchisors and franchisees of convenience stores in Taiwan.Design/methodology/approachA total of 500 surveys were mailed to a random sample of convenience stores' franchisees among the four main franchisors in Taiwan. This research first used correlation analysis to explore the associations between the constructs and then used a regression analysis to further explore patterns of associations.FindingsThe results show that relationship quality is positively correlated with the cooperation between franchisors and franchisees, as well as with franchisee loyalty. Additionally, the cooperative behavior between franchisees and franchisors is significantly correlated with franchisees' loyalty.Research limitations/implicationsData were only collected through four key convenience stores' franchise chain systems in Taiwan. To develop a more global perspective, further replications of this study are necessary to examine the stability of our results in other contexts.Practical implicationsThis research has highlighted that small business owners operating in a franchise system should pay attention to the importance of relationship quality, loyalty, and cooperation in stabilizing franchising relationships and enhancing competitive advantage.Originality/valueThe majority of studies on franchising relationships are conducted in a Western context. To date, there are no studies that explore the interaction between relationship quality, loyalty, and cooperation in a franchising relationship in an Eastern context.
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Authors: Chen Mu‐Chen , Chang Kuo‐Chien , Hsu Chia‐Lin , Yang I‐Ching 
Published: July 2011

PurposeBy applying Kano model, this study attempts to investigate the categorization of home delivery quality elements derived from service convenience model and their impact on customer satisfaction.Design/methodology/approachIn this paper, the research framework and hypotheses are constructed through a literature review. Kano model is applied to classify the home delivery service elements into five quality attributes and gender is included to understand the difference of customer perception on the obtained quality elements. Statistical analyses of the collected questionnaires were computed based on the 476 effective responses regarding the home delivery service.FindingsThe results confirm that customers' perception of home delivery service elements are classified into one‐dimensional and must‐be attributes by Kano model, while this study contributes to the creation of attractive elements that significantly affect the customer satisfaction and owning an enormous potential to further differentiate competitors. Customer satisfaction is positively correlated with different types of service convenience. It also suggests that the customers with different gender have significantly different views to quality elements of home delivery service.Originality/valueThe major contribution of this study is that it attempts to examine the categorization of home delivery quality elements derived from service convenience model and their impact on customer satisfaction.
Sarbanes Oxley's impact upon investor‐relevant risk types
Authors: Vakkur Nicholas V. , Herrera Zulma J. 
Published: July 2011

PurposeThe purpose of this study is to empirically analyze, with a greater degree of accuracy than is currently presented in the literature, the comprehensive risk impact of the Sarbanes Oxley Act of 2002. Research to date is based upon a series of simple mean‐variance analyses and is therefore unreliable.Design/methodology/approachRigorous statistical methodology to include a highly representative dataset, difference‐in‐difference analysis, comprehensive controls, and fixed effects (firm as well as longitudinal). As a reliability check, the authors also employ several pre‐ and post‐tests.FindingsIn support of Bargeron et al., the authors find that the Sarbanes Oxley Act of 2002 significantly reduced firm risk. In particular, the law reduced firms' risk‐adjusted returns as well as “upside” risk. This is not a mere repeat of prior research, but a detailed analysis of the law's risk impact.Research limitations/implicationsAs a study of corporate risk, there are inherent limitations, as contained in every study of this type. First, the authors are unable to account for every single factor that might influence firm risk. However, their methodology represents a significant improvement over the current literature, and therefore produces more comprehensive, detailed, and reliable findings.Practical implicationsThe main practical implication is that Sarbanes Oxley, the most important and comprehensive US financial regulation since the New Deal, reduced firm (equity) risk. This represents a finding of enormous importance: comprehensive accounting regulation was never intended to alter firm risk, yet this study strongly suggests that it has in two specific ways.Social implicationsAs a result of this study, the cost to investors – the “social” cost – of this important regulation can now be analyzed more conclusively. In particular, the authors suggest Sarbanes Oxley reduced “upside” risk as well as firms' risk‐adjusted returns. This is of enormous potential importance to investors of all types.Originality/valueThis study is original and hence important in several ways: the dataset is arguably an improvement – in terms of the degree to which it is representative of the US economy – over Bargeron et al., the most conclusive study of its type to date; the methods are a significant improvement over the current published studies in the literature; the risk measures analyzed are also entirely distinct and new from prior research in a manner that is important. Prior research, as based upon simple mean‐variance analyses, is unreliable.
The investigation of credit card fraud in Cyprus: reviewing police “effectiveness”
Authors: Papadopoulos Andreas , Brooks Graham 
Published: July 2011

PurposeThis paper aims to examine the “effectiveness” of the Cyprus police in investigating credit card fraud.Design/methodology/approachIn total, 19 semi‐structured interviews with key criminal justice personnel were undertaken to assess the current capacity of police in investigating credit card fraud.FindingsThe paper discovers that a far more co‐ordinated approach is needed to tackle credit card fraud in Cyprus, with a lack of specialised knowledge of fraud a major concern.Research limitations/implicationsAll interview schedules were sent before the interviews took place and three of the respondents provided written responses only.Originality/valueThis is the first study of its kind that involved primary research interviewing 19 key personnel involved in policing credit card fraud in Cyprus.
Public‐private partnerships in the fight against crime
Authors: Avina Jeffrey 
Published: July 2011

PurposeThe paper's aim is to demonstrate how organizations related to public security and safety can more effectively partner with private sector companies under the rubric of corporate social responsibility (CSR).Design/methodology/approachAn analysis of actual cases of collaboration between such bodies and the private sector informs a suggested engagement approach.FindingsA structured approach of engagement to the private sector for CSR support is possible if public safety entities understand how to effectively involve private sector organizations in their work. This includes clear tangible asks with demonstrable returns and an eye to understanding what effective CSR encompasses from an outcome perspective but also from the perspective of what drives the private sector to engage in CSR.Practical implicationsThe paper lays out a point‐by‐point engagement strategy which could increase public‐private partnerships in the public safety arena.Social implicationsThis paper is a clear indication of how and where public sector engagement with the private sector in areas of security are a win‐win combination and augment public security and the effectiveness of both public and private sector bodies concerned with this outcome.Originality/valueThis paper lays out in a clear and novel way a “how to” guide for effective engagement with the private sector to public bodies with a relatively limited experiential base for this form of engagement. It offers a means to significantly expand this form of collaboration to the benefit of society overall.
Assessing the value creation process of e‐business along the supply chain
Authors: Wiengarten Frank , Fynes Brian , Humphreys Paul , Chavez Roberto C. , McKittrick Alan 
Published: July 2011

PurposeThis paper seeks to report the results of an empirical study examining the value creation process of e‐business (EB) applications from a supply chain perspective.Design/methodology/approachA questionnaire was sent to procurement managers located in the German automotive supply chain. Interaction effects were examined through regression analyses to illustrate the moderating role of the suppliers' EB readiness in the value creation process throughout the supply chain.FindingsBased on the resource‐based view (RBV) and previous research this study illustrates that EB applications (i.e. EB interaction applications, EB coordination applications and EB integration applications) have a significantly stronger positive impact on operational performance when a company's key suppliers are ready and willing to engage in EB (suppliers' EB readiness).Originality/valueAlthough research on the performance impact and business value of EB applications has advanced over the past years, there is still a scarcity of research taking a supply chain perspective on EB value. This study addresses this gap through reporting results of an empirical study examining the value creation of EB applications through the moderating role of suppliers' EB readiness on the EB applications‐operational performance relationship throughout the supply chain. This paper will thus be beneficial for supply chain managers considering investing in EB systems and will support further research in EB value creation in supply chains.
Antecedents for the adoption and execution of supply chain management
Authors: Kotzab Herbert , Teller Christoph , Grant David B. , Sparks Leigh 
Published: July 2011

PurposeThe purpose of this paper is to develop a conceptual model that includes drivers of supply chain management (SCM) adoption and execution identified in the literature, provide a set of measurement scales that operationalise constructs within this model, empirically verify a hierarchical order of antecedents that affects the adoption and execution of SCM, and assist management by providing a focus on those SCM conditions and processes that need to be prioritised to increase successful SCM adoption and execution.Design/methodology/approachThe conceptual model is tested empirically through a survey of 174 senior supply chain managers representing the biggest organisations within a central European country.FindingsUsing structural equation modelling the hypothesised hierarchical order of three proposed antecedents is verified: “internal SCM conditions”, that affect “joint or external SCM conditions”, which in turn influence collaborative “SCM‐related processes”. Firms that adopt these steps should enjoy a rigorous and appropriate road to the full execution of SCM.Research limitations/implicationsThe survey results reflect the views of large organisations in a country‐specific supply chain setting.Practical implicationsThe findings provide a hierarchical focus for financial, personnel and management initiatives to increase integration within a supply chain and improve competitiveness.Originality/valueThe major contribution of this paper is that it provides empirical proof of the antecedents that affect the adoption and execution of SCM.
An examination of a modular supply chain: a construction sector perspective
Authors: Doran Des , Giannakis Mihalis 
Published: July 2011

PurposeThis paper aims to present research which explores the application of modular practices and principles within a construction sector supply chain to demonstrate the degree to which supply chain practices are aligned with modular construction.Design/methodology/approachThe paper uses an exploratory case study approach to examine a construction supply chain from module manufacturer through to module client. Each member of the supply chain was involved in the provision of a modular hospital in the United Kingdom.FindingsThe findings suggest that there is a need to increase supply chain integration to ensure that modular solutions can compete more effectively with traditional, on‐site solutions and overcome some of the negative attributes associated with modular buildings.Research limitations/implicationsThe study has focused on the key stages of a modular supply chain in order to identify the application of supply chain practices within the context of modular operations. Suppliers need to balance the inherent limitations associated with modular product architecture with the increasing needs of module clients for more bespoke modular solutions.Practical implicationsThe paper provides useful insights into the dynamics of modular supply chain operations, which illustrate the difficulties associated with integrating modular operations and competing with the traditional on‐site construction, which currently dominates the sector.Originality/valueThe main theoretical argument put forward in this paper centres on the need for greater levels of supplier integration amongst suppliers to the modular construction industry. The study is one of the first to explore supply chain integration through the lens of a single modular supply chain and contributes to knowledge in this growing area through the development of a number of tools to position potential and current module suppliers.