bluuebunny/crossref_metadata_2025_split huggingface dataset:
A qualitative study of mother‐adolescent daughter‐vicarious role model consumption interactions
Authors: Gavish Yossi , Shoham Aviv , Ruvio Ayalla 
Published: January 2010

PurposeThe purposes of this research are to examine the extent to which daughters view their mothers as consumption role models, the extent to which daughters serve as consumption role models for their mothers, and the extent to which external role models are shared by mothers and their adolescent daughters.Design/methodology/approachTwo qualitative studies focused on mothers‐adolescent daughters‐vicarious role models interactions as drivers of consumption behaviors in Western cultures. Study 1 included 20 in‐depth interviews with mothers and their adolescent daughters (conducted separately). Study 2 included five of the original dyads interviewed jointly and observed in fashion stores.FindingsRegarding adolescent daughters' use as role models and fashion markers for their mothers, most mothers confirmed that their adolescent daughters' fashion opinion was very important. Second, based on consumer socialization arguments, mothers served as role models for their adolescent daughters. Most dyads shop for fashion items together and in the same stores. Regarding the issue of cognitive versus chronological ages, the studies suggest that there is a gap between mothers' cognitive and chronological ages in support of cognitive age theory and the youthfulness ideal of Western cultures. Notably, such a gap mostly failed to materialize for adolescent daughters. Hence, consumption similarity appears to be driven more by the gap for mothers than the gap for daughters. Finally, external role models such as celebrities did not have a great influence on mothers or their adolescent daughters.Originality/valueThe research used in‐depth interviews with and in‐store observation of mothers and adolescent daughters. Future research might use similar interviews with younger daughters. Another extension of the work reported here that can provide triangulation for the findings is to change from a qualitative to a quantitative methodology.
The grandparent consumer: a financial “goldmine” with gray hair?
Authors: Tootelian Dennis H. , Varshney Sanjay B. 
Published: January 2010

PurposeThe purpose of this research study is to examine how significant the grandparent market is, their spending on grandchildren, and whether the marketing is sustainable over time. The “grandparent” is an important segment of the senior population, projected to grow to 25.9 per cent of the population by 2010.Design/methodology/approachA telephone survey of 500 grandparents was conducted using a randomized sampling plan. Purchasing levels were designed to cover six product/service categories in which grandparents might be more inclined to spend: non‐gift card presents, gift cards, school supplies, entertainment and travel, and financial investments.FindingsThe findings indicate that grandparents represent a high attractive market. Nearly all grandparents (94.8 per cent) spend money on their grandchildren – nearly $975 per year. This makes the total market more than $54.5 billion annually, or $149.4 million per day, in just the product/service categories included in the study. Furthermore, grandparent spending increases with the age of the grandparent, the number of times they see their grandchildren, the number and ages of their grandchildren.Originality/valueGiven the size of the market and the spending power of grandparents, companies would be justified in directing considerable resources to targeting grandparents for goods and services for their grandchildren. While seniors may have limited spending capabilities, they appear willing to reallocate their funds to grandchildren.
Selective marketing to environmentally concerned wine consumers: a case for location, gender and age
Authors: Barber Nelson , Taylor D. Christopher , Strick Sandy 
Published: January 2010

PurposeThe purpose of this study is to segment the respondents using their location, gender and age as well as their statements about environmental involvement, knowledge and attitudes as the basis for selective marketing classification.Design/methodology/approachA URL link was sent to the 2,000 members of the Society of Wine Educators. Multivariate analysis of variance was used to analyze the main and interaction effects of the independent categorical variables on multiple dependent interval variables.FindingsThe results offer insights when considering selective marketing. First, a distinct, measurable, substantial market segment for ecological products was identified, namely: the Millennial male with strong environmental attitudes. Second, residence has an influence on the strength of respondents' environmental attitudes.Research limitations/implicationsAlthough the sample represents most of the states, members of the Society of Wine Educators are individuals that are highly involved with wine as a product and thus may not represent the entire population of the USA.Practical implicationsConsumers bring to the purchasing decision varying types of attitudes and beliefs. Understanding how environmental knowledge and attitude, when consumers are segmented by location, gender and age, can be used in selective marketing in the service industry to aid in designing promotional plans; whether the product of choice is a vacation resort, hotel or tourism destination such as a winery.Originality/valueThe contribution of the research is to broaden the understanding of environmental concerns and the role location, gender, and age play for marketers when considering the selective marketing concepts discussed by Inskeep and Dolnicar and Leisch.
The aging of Aquarius
Authors: Ferguson Rick , Brohaugh Bill 
Published: January 2010

PurposeThe purpose of this paper is to remind loyalty marketers to harness the power of the often‐forgotten generation that truly values brand loyalty – the Baby boomers.Design/methodology/approachThe approach take the form of exploring Boomers' demographics and influence on the marketing community and outlining some of the best practices to which marketers can look when building programs and offers for Boomers.FindingsBy 2010, one‐third of the US population will be over 50; by 2020, one in five Americans will be over 65. In the near future, the oldest segment of the US economy will control the largest share of the US economy and marketers will be wise to make 50+ consumers visible in their marketing strategies. Boomers will find the brands that resonate with them and continue to fuel revenue and growth for years to come.Practical implicationsIf one has established a relationship with Boomer customers and one has maintained the integrity of those relationships, they will stay with one for years to come. The biggest mistake one can make is to change one's offers and messaging to them just because they hit retirement age.Originality/valueThe paper presents exclusive interviews with representatives from some of the largest marketing firms in the industry today. Tangible tips and tools to utilize in the real world marketing plans are offered.
Assessing organisational development in European primary care using a group‐based method
Authors: Edwards Adrian , Rhydderch Melody , Engels Yvonne , Campbell Stephen , Vodopivec‐Jamšek Vlasta , Marshall Martin , Grol Richard , Elwyn Glyn 
Published: January 2010

PurposeThe Maturity Matrix is a tool designed in the UK to assess family practice organisational development and to stimulate quality improvement. It is practice‐led, formative and undertaken by a practice team with the help of trained facilitators. The aim of this study is to assess the Maturity Matrix as a tool and an organisational development measure in European family practice settings.Design/methodology/approachUsing a convenience sample of 153 practices and 11 facilitators based in the UK, Germany, The Netherlands, Switzerland and Slovenia, feasibility was assessed against six criteria: completion; coverage; distribution; scaling; translation; and missing data. Information sources were responses to evaluation questionnaires by facilitators and completed Maturity Matrix profiles.FindingsAll practices taking part completed the Maturity Matrix sessions successfully. The Netherlands, the UK and Germany site staff suggested including additional dimensions: interface between primary and secondary care; access; and management of expendable materials. Maturity Matrix scores were normally distributed in each country. Scaling properties, translation and missing data suggested that the following dimensions are most robust across the participating countries: clinical performance audit; prescribing; meetings; and continuing professional development. Practice size did not make a significant difference to the Maturity Matrix profile scores.Originality/valueThe study suggests that the Maturity Matrix is a feasible and valuable tool, helping practices to review organisational development as it relates to healthcare quality. Future research should focus on developing dimensions that are generic across European primary care settings.
Laboratory quality improvement in Thailand's northernmost provinces
Authors: Kanitvittaya S. , Suksai U. , Suksripanich O. , Pobkeeree V. 
Published: January 2010

PurposeIn Thailand nearly 1,000 public health laboratories serve 65 million people. A qualified indicator of a good quality laboratory is Thailand Medical Technology Council certification. Consequently, Chiang Rai Regional Medical Sciences Center established a development program for laboratory certification for 29 laboratories in the province. This paper seeks to examine this issue.Design/methodology/approachThe goal was to improve laboratory service quality by voluntary participation, peer review, training and compliance with standards. The program consisted of specific activities. Training and workshops to update laboratory staffs' quality management knowledge were organized. Staff in each laboratory performed a self‐assessment using a standard check‐list to evaluate ten laboratory management areas. Chiang Rai Regional Medical Sciences Center staff supported the distribution of quality materials and documents. They provided calibration services for laboratory equipment. Peer groups performed an internal audit and successful laboratories received Thailand Medical Technology Council certification.FindingsBy December 2007, eight of the 29 laboratories had improved quality sufficiently to be certified. Factors that influenced laboratories' readiness for quality improvement included the number of staff, their knowledge, budget and staff commitment to the process. Moreover, the support of each hospital's laboratory working group or network was essential for success.Research limitations/implicationsThere was no clear policy for supporting the program. Laboratories voluntarily conducted quality management using existing resources.Practical implicationsA bottom‐up approach to this kind of project can be difficult to accomplish. Laboratory professionals can work together to illustrate and highlight outcomes for top‐level health officials. A top‐down, practical approach would be much less difficult to implement.Originality/valueQuality certification is a critical step for laboratory staff, which also encourages them to aspire to international quality standards like ISO. The certification program is an important mechanism for addressing inadequate knowledge, budget, planning, policy and staff required to improve laboratory services.
Factors affecting the climate of hospital patient safety
Authors: Walston Stephen L. , Al‐Omar Badran A. , Al‐Mutari Faisal A. 
Published: January 2010

PurposeThe purpose of this paper is to describe three organizational dimensions that influence hospital patient safety climate, also showing and discussing differences between organizational types.Design/methodology/approachSurveys were conducted in four types of Saudi Arabian hospitals. Resultant information was analyzed using factor analysis and multiple‐regression.FindingsManagement support, a proper reporting system and adequate resources were found to influence the hospital patient safety climate.Research limitations/implicationsThe cross‐sectional hospital survey took place in a country that is radically redesigning its healthcare system. Major changes including hospital privatisation and healthcare insurance systems may have significant effects on hospital organizational climates.Originality/valueImproving a hospital's patient safety climate is critical for decreasing errors and providing optimal services. Although much patient safety research has been published, the organizational climate in non‐Western countries has not been studied. The paper provides a unique Saudi Arabian hospital perspective and suggests that three dimensions influence the patient safety climate. Hospital managers are encouraged to improve these critical dimensions to positively develop their patient safety climate.
Factors that prevent physicians reporting adverse events
Authors: Moumtzoglou Anastasius 
Published: January 2010

PurposeThe purpose of this paper is to explore the reasons why Greek doctors are reluctant to report adverse events.Design/methodology/approachThe paper is an exploratory study using the adverse events questionnaire, administered to 209 doctors in 14 major Athens hospitals, comprising university as well as tertiary.FindingsThe questionnaire showed a high degree of internal consistency (Cronbach's alpha 0.84), which revealed a four‐factor solution, explaining 67.4 per cent of the variance. Three dominant reasons for not reporting, with which almost or more than 50 per cent of doctors strongly or slightly agreed, were identified as no tradition for bringing up adverse events and a belief that bringing up adverse events will not lead to any improvement and workload.Research limitations/implicationsFactors that dissuade doctors from bringing up adverse events may be projected not only by cultural aspects such as professional, national and organisational cultures but also by healthcare structural issues such as safety systems, rules and procedures, and relevant acts and regulations. The study has several noteworthy limitations. First, doctors' response was poor, which might conceal sample bias problems. Second, the present study identified four factors but the fourth factor was not well defined.Originality/valueThe study provides an understanding why physicians fail to report adverse events so that systems can be introduced and cultures developed, which make this easier.
Quality control methods at a hospital
Authors: Canel Cem , Mahar Steve , Rosen Drew , Taylor John 
Published: January 2010

PurposeHealthcare providers need the information contained in patient records to provide high‐quality services. To be effective, patient record assembly must be completed in a timely manner. This study aims to analyse the medical records assembly process for a hospital in Southeastern United States having difficulty meeting standard completion times established by the Joint Commission on the Accreditation of Healthcare Organization.Design/methodology/approachSeveral quality improvement tools were used to evaluate and improve the assembly process.FindingsAs a result of the study, a new procedure was implemented. Consequently, the hospital reduced the time required to assemble medical records, thereby improving efficiency and effectiveness. There are hopes to further improve the process.Research limitations/implicationsThe study provides guidance on how statistical process control techniques can be applied to improve hospital services. The techniques employed can be used to analyze and improve any process. However, results are limited to improving medical record assembly processes at one particular hospital.Originality/valuePast studies considered the application of various statistical process control techniques for improving healthcare quality. The study extends research by employing process improvement efforts to understand and develop medical record assembly in a regional hospital via process flow diagramming and control charts.
Quality of life and wellbeing of the elderly in Lebanese nursing homes
Authors: Doumit Jacqueline , Nasser Ramzi 
Published: January 2010

PurposeThe purpose of this paper is to assess quality of life in relation to wellbeing among Lebanese nursing home elderly residents. The study attempts to understand the impact of structures, processes and skills on elderly health status.Design/methodology/approachIn this paper, 220 normally functioning elderly respondents from 33 nursing homes were studied. A quasi‐experimental approach measured psychological and health‐related factors using the Geriatric Depression Scale, Activity of Daily Living, EuroQol EQ‐5D and the Mini‐Nutritional Assessment (MNA) instruments.FindingsA relatively high level of mild depression among elderly residents and a lack of mobility were found. Generally, normally functioning elderly residents were well nourished and had moderate daily activity levels.Originality/valueThe study is original in the sense that it assesses elderly residents' psychological and physical health status in relation to institutional structures, processes, and skills.
Specialty hospitals emulating focused factories
Authors: Kumar Sameer 
Published: January 2010

PurposeFor 15 years general hospital managers faced new competition from for‐profit specialty hospitals that operate on a “focused factory” model, which threaten to siphon‐off the most profitable patients. This paper aims to discuss North American specialty hospitals and to review rising costs impact on general hospital operations. The focus is to discover whether specialty hospitals are more efficient than general hospitals; if so, how significant is the difference and also what can general hospitals do in light of the rising specialty hospitals.Design/methodology/approachThe case study involves stochastic frontier regression analysis using Cobb‐Douglas and Translog cost functions to compare Minnesota general and specialty hospital efficiency. Analysis is based on data from 117 general and 19 specialty hospitals.FindingsThe results suggest that specialty hospitals are significantly more efficient than general hospitals. Overall, general hospitals were found to be more than twice as inefficient compared with specialty hospitals in the sample. Some cost‐cutting factors highlighted can be implemented to trim rising costs.Practical implicationsThe case study highlights some managerial levers that general hospital operational managers might use to control rising costs. This also helps them compete with specialty hospitals by reducing overheads and other major costs.Originality/valueThe study is based on empirical modeling for an important healthcare operational challenge and provides additional in‐depth information that has health policy implications. The analysis and findings enable healthcare managers to guide their institutions in a new direction during a time of change within the industry.
Who does workforce planning well?
Authors: Curson J.A. , Dell M.E. , Wilson R.A. , Bosworth D.L. , Baldauf B. 
Published: January 2010

PurposeThis paper sets out to disseminate new knowledge about workforce planning, a crucial health sector issue. The Health Select Committee criticised NHS England's failure to develop and apply effective workforce planning. The Workforce Review Team (WRT) commissioned the Institute for Employment Research, Warwick University, to undertake a “rapid review” of global literature to identify good practice. A workforce planning overview, its theoretical principles, good practice exemplars are provided before discussing their application to healthcare.Design/methodology/approachThe literature review, undertaken September‐November 2007, determined the current workforce planning evidence within and outside health service provision and any consensus on successful workforce planning.FindingsMuch of the literature was descriptive and there was a lack of comparative or evaluative research‐based evidence to inform UK healthcare workforce planning. Workforce planning practices were similar in other countries.Practical implicationsThere was no evidence to challenge current WRT approaches to NHS England workforce planning. There are a number of indications about how this might be extended and improved, given additional resources. The evidence‐base for workforce planning would be strengthened by robust and authoritative studies.Originality/valueSystematic workforce planning is a key healthcare quality management element. This review highlights useful information that can be turned into knowledge by informed application to the NHS. Best practice in other sectors and other countries appears to warrant exploration.
Activities during melting and reflowing behaviour of solders
Authors: Mittal J. , Lin K.L. 
Published: January 2010

PurposeThe purpose of this paper is to visualise the activities of three solders; Sn‐37Pb, Sn‐9Zn and Sn‐3.5Ag on Cu substrates during reflow near their melting points and to relate them with reflow reactions between solder and substrate.Design/methodology/approachMelting activities of three solders near their melting points on copper substrates are visualised in an infrared reflow furnace.FindingsSolder balls demonstrate different ways of melting and reflowing behaviours in dissimilar times and temperature intervals. Melting of Sn‐9Zn solder balls is initiated simultaneously at the surface and joint between solder balls. This is followed by the melting at the joint between solder balls and the Cu substrate. During melting, solder balls are first merged into each other and then reflow on the substrate from top to bottom. Opposite to Sn‐9Zn, Sn‐3.5Ag solder balls start to melt at the surface and the joint between the solder and substrate, simultaneously. Balls are first reflowed from top to bottom and, in the process, liquid solder is merged. Unlike Sn‐9Zn and Sn‐3.5 Ag, melting of Sn‐37Pb solder balls is initially commenced at the surface only. This is followed by simultaneous melting at both joints. Variation in melting activities of these solders is found to be closely related to the coalescence mechanism of solder balls and the reflow reactions between the solders and the Cu substrate.Originality/valueThe elementary melting activities of different solders on Cu substrates is related with their reflow behaviours. This provides better understanding of solder behaviour and selection of good lead‐free solder for applications in the electronic industry.