bluuebunny/crossref_metadata_2025_split huggingface dataset:
Consumer trust in food retailers: conceptual framework and empirical evidence
Authors: Viktoria Rampl Linn , Eberhardt Tim , Schütte Reinhard , Kenning Peter 
Published: March 2012

PurposeThe rising number of food safety scandals during recent years has led to increased uncertainty about food consumption choices. Additionally, new production process technologies, increased attention toward product ingredients, and obesity concerns have affected general levels of trust in food. Consequently, trust is an ever more decisive factor for success in food industry buyer‐seller relationships and, hence, in the retail food market. Although considerable research has investigated trust in organizations, research in the food retailing industry needs further investigation. The aim of this paper is to identify variables related to consumer trust in food retailers. Only when consumer trust in food retailers is understood can retailers effectively apply corresponding strategies to secure long‐term success.Design/methodology/approachBased on an established model of trust in organizations, the authors developed a questionnaire to test drivers (ability, benevolence, integrity), outcomes (risk taking, loyalty) of specific trust in food retailers, as well as moderators (propensity to trust, perceived risk).FindingsStudy results support the hypothesized model, showing that specific trust in a food retailer strongly predicts risk taking and, in turn, loyalty. The food retailer's ability and integrity were identified as relevant to specific trust, while the customer's propensity to trust was shown to moderate the relationship between benevolence and specific trust. The results further indicate that the perceived risk affects the relationship between specific trust and risk taking.Originality/valueThis paper is the first to apply and test an established model of trust in the food‐retailing market.
Personal values and mall shopping behaviour
Authors: Cai Yuanfeng , Shannon Randall 
Published: March 2012

PurposeThe purpose of this paper is to identify underlying personal values that determine the mall shopping behaviour of Chinese consumers and to propose shopping intention as an additional mediator that enhances the value‐behaviour link.Design/methodology/approachA self‐administered web‐based survey with convenience sampling was used to collect the data. A structural equation modeling technique was used to test the proposed model.FindingsChinese mall shoppers' behaviours were found to be explained by value orientations which were both similar and different from their counterparts in the West. While Western mall shoppers are more likely to be directed by social affiliation and self‐actualising values in previous studies, Chinese mall shoppers are more likely to be influenced by self‐transcendence and self‐enhancement (similar to self‐actualising) values in the present study. Additionally, shopping intention was found to improve the predictive power of consumers' attitude toward mall attributes in terms of shopping frequency and money spent in the mall.Research limitations/implicationsThe main limitation of this study is related to measurement error, derived from using simplified instruments to measure personal values. In addition, both personal values and attitudes are abstract constructs, which are difficult to measure; therefore this may also contribute to a larger error variance.Practical implicationsThe results of this study are especially beneficial for mall developers and retailers for crafting effective positioning strategies and guiding their communication strategies in the China market.Originality/valueThe proposed model makes a theoretical contribution by testing a Western theory in a non‐Western context. In addition, the proposed model helps researchers better understand the value‐behaviour relationship in a more comprehensive framework.
Sustainability in retailing – a summative content analysis
Authors: Wiese Anne , Kellner Julian , Lietke Britta , Toporowski Waldemar , Zielke Stephan 
Published: March 2012

PurposeThis paper aims to analyse past and current sustainability considerations and developments in scientific research and practice with a focus on the role of retailers in supply chains.Design/methodology/approachA summative content analysis is used to identify major research areas and industrial branches in the sustainability literature relevant to retail supply chains, and sustainability considerations in retail practice.FindingsSustainability‐related issues have been discussed for many years and the term sustainability has received increased attention in research since the mid‐1990s. In retail research, there seems to be a time lag of more than ten years in using the term sustainability compared to other fields in research and industry. However, some of these other research fields and industries have an impact on retail supply chains. At the same time, it seems that sustainability has received more attention in retail management practice compared to research applications.Research limitations/implicationsFuture retail research should try to integrate the findings from related research areas and industry sectors, and emerging issues in practice magazines.Originality/valueThis paper provides a comprehensive overview of past and current sustainability research in retailing and sustainability relevance in retail practice. The paper considers the specific role of retailers in supply chains through a broad analysis of sustainability considerations in different research areas and industries relevant to retail supply chains.
Self‐service technology complaint channel choice
Authors: Robertson Nichola 
Published: March 2012

PurposeThis study aims to explore consumers' motives for their choice of complaint channel in the context of self‐service technology (SST) failure. Traditional and evolving communication channels are considered.Design/methodology/approachQualitative self‐report data from consumers who had recently experienced dissatisfaction with SSTs were collected via an open‐ended survey question. Three independent coders used a deductive and inductive iterative process to code the data.FindingsThe findings suggest that both consumer complaint behaviour (CCB) theory and media richness theory (MRT) help to explain consumers' motivation for channel choice. However, consumers' choice appears to be motivated to a greater degree by convenience rather than task‐medium fit.Research limitations/implicationsThis study was set solely in the SST context and explored consumers' hypothetical complaint channel choice, not actual channel use. Future research could examine the actual performance of complaint channels as perceived by consumers. Consumers' motivation to choose other emerging electronic complaint channels, such as complaint blogs and forums, could also be explored.Practical implicationsUnderstanding consumers' complaint channel choice is important for organisations to enable them to provide effective and efficient ways for consumers to complain. As complaint channels proliferate, it is difficult for organisations to know which channels to offer.Originality/valueChoosing an appropriate channel for resolving a complaint is an important consumer decision, which the study of CCB needs to be broadened to include. The current study addresses this gap by, for the first time, integrating CCB theory and MRT. This is valuable because it is common for consumers not to voice their complaints to organisations. To facilitate voiced complaints, organisations need to determine which complaint channels will be most effective and efficient and in which situations.
The adoption of mobile value‐added services
Authors: Wang Kai , Lin Chien‐Liang 
Published: March 2012

PurposeMobile telecommunication service providers endeavor to mitigate the declining voice service revenue through popularization of mobile value‐added services (MVASs). To understand determinants that influence mobile phone subscribers' intentions to use MVASs, this study aims to investigate the influences of perceived playfulness and information systems (IS) quality on mobile phone subscribers' intentions to use MVASs.Design/methodology/approachAn online survey involving 304 subjects was conducted, followed by a partial least squares (PLS) analysis, which yielded strong evidence in support of our proposed research model.FindingsThe results confirmed that information quality, system quality, and service quality serve as important antecedents of perceived ease of use and usefulness among mobile phone subscribers. Additionally, the authors found that the perceived playfulness of MVASs mediates the influence of perceived ease of use on intentions of mobile phone subscribers to adopt the services. The comparison between experienced and inexperienced users also suggests that inexperienced subscribers are attracted to MVASs that satisfy their need for information or play, whereas experienced subscribers tend to take into account system and service qualities.Research limitations/implicationsSelf‐selection within the online data collection process was unavoidable; in addition, this study was unable to perform a comparison across different mobile phone subscriber groups and was limited to those MVASs available at the time of data collection.Practical implicationsThe results of this study can assist mobile telecommunication service providers in understanding the critical determinants that influence mobile phone subscribers' decisions to adopt MVASs. Besides IS quality factors, the results suggest that service providers should also value the quality of perceived playfulness, which reflects user engagement and enjoyment of the services, beyond usefulness alone.Originality/valueThis study contributes to the understanding of MVAS adoption by introducing IS quality factors and perceived playfulness to current theoretical models; and, furthermore, provides sound evidence that information quality, system quality, service quality, and perceived playfulness are critical factors that influence consumer decisions to adopt these services.
Retraining connects Fujitsu Telecom with new business opportunities
Authors: Pollitt Michael 
Published: March 2012

PurposeThis paper aims to describe an award‐winning training program at Fujitsu Telecommunications, which enabled the 55 employees at Fujitsu's Antrim plant in Northern Ireland to move from their traditional concentration on mending telecommunications equipment to repairing and recycling warn or damaged point‐of‐sale and information‐technology equipment for resale across Europe.Design/methodology/approachThe paper explains the reasons for the program, the form it took and the results it achieved.FindingsThe paper reveals how the training not only protected existing jobs but also paved the way 55 percent growth of the business in 2010 and a further 32 percent in 2011 and 2012.Practical implicationsThe paper recounts how the training focused on building a core team with the practical experience, skills and confidence to deliver on‐the‐job training to smaller groups in a familiar environment.Social implicationsThe paper explains how Fujitsu Telecom protected its workforce in its entirety while it conducted the reskilling process.Originality/valueThe paper highlights the sense of mutual ownership of the training achieved by engaging the whole team in group discussion
Shanghai Peaksafe scales the HR heights
Authors: Han Yong , Zhao Hongdan 
Published: March 2012

PurposeThis paper aims to describe the human resource (HR) policies that help employees at stamped and forged components manufacturer Peaksafe Industries (Shanghai) Ltd to feel a greater sense of job security.Design/methodology/approachThe paper sites the case study in the context of HR research into employment status and job security.FindingsThe paper reports how employment security and equality in the workplace can help employees to respond better to the organization and, through this, can improve organizational performance.Practical implicationsThe paper explains how staff selection, training and career development at Peaksafe combine to provide employees with a sense of meaning to their work and commitment to the firm.Social implicationsThe paper reveals how supportive HR policies can bolster individual feelings of self‐worth, which can make people more effective members of society as a whole.Originality/valueThe paper highlights some key differences between HR policies in China and those in the West.
Retaining good people through a focus on talent and purpose
Authors: Wilson Clive 
Published: March 2012

PurposeThe purpose of this paper is to examine how best to ensure that good recruits stay with a company.Design/methodology/approachThe paper explains the importance of proper inductions to make talented people feel as though they truly belong. It also presents a framework that can help companies systematically to train their managers to be effective facilitators of engagement.FindingsThe paper advances the view that among the worst experiences of the workplace is one in which the individual feels to be merely a pawn in the great corporate game; the best where he or she feels that the company provides opportunities to do meaningful work in a supportive context.Practical implicationsThe paper demonstrates that facilitating personal growth is the clear role of line managers, and that the strategic provision of other processes such as coaching, mentoring and facilitated workshops tailored to an individual organization's needs is essential in ensuring that personal growth can take place.Social implicationsThe paper highlights how ensuring that each individual thrives can help to improve the lot of society as a whole.Originality/valueThe paper emphasises the importance of a good communication strategy in helping to ensure that employees give of their best.
Interview with Lyssa Barber, Managing Consultant
Authors: by William Strange Interview 
Published: March 2012

PurposeThe purpose of this article is to provide an interview Lyssa Barber, Managing Consultant and Head of Private Wealth Management at specialist financial recruitment company Allemby HuntDesign/methodology/approachThe interview is conducted by an independent interviewer.FindingsLyssa Barber is Managing Consultant and Head of Private Wealth Management at specialist financial recruitment company Allemby Hunt. She has extensive experience and specialises in wealth and investment management recruitment.Practical implicationsLyssa Barber explains the recruitment process and highlights the potential problems arising with senior management recruitment in times of economic downturn.Originality/valueRecruitment consultancy can considerable relieve the pressure on busy Human Resource departments.
Towards usable privacy policy display and management
Authors: Angulo Julio , Fischer‐Hübner Simone , Wästlund Erik , Pulls Tobias 
Published: March 2012

PurposeThe purpose of this paper is to present the approach taken within the PrimeLife project for designing user‐friendly privacy policy interfaces for the PrimeLife Policy Language (PPL) and report on the lessons learned when designing interfaces for privacy policy management and display.Design/methodology/approachTaking an iterative process of design, the authors developed the interface of the “Send Data?” prototype, a browser extension designed and developed to deal with the powerful features provided by PPL, and having the purpose of helping users to make conscious decisions on the dissemination of their personal information. The proposed interface introduces the novel features of “on the fly” privacy management, predefined levels of privacy settings, and simplified selection of anonymous credentials. The last iteration of the prototype has been tested using a cognitive walkthrough approach.FindingsResults from usability tests show that users understood and appreciate most of the features contained within the interface and they perceived their benefit for protecting their privacy online. However, improvement is still needed in order to make the display and management of privacy policies more intuitive and seamless. Showing privacy mismatches inside a two‐dimensional table was preferred by users in general.Originality/valueThe paper introduces the novelty of “on the fly” privacy management, which lets users adapt and organize their own privacy preferences whilst an online transaction takes place, Also, it allows users to select credentials to identify themselves in a simpler manner.
Death by a thousand facts
Authors: Stewart Geordie , Lacey David 
Published: March 2012

PurposeThe purpose of this paper is to examine why mainstream information security awareness techniques have failed to evolve at the same rate as automated technical security controls and to suggest improvements based on psychology and safety science.Design/methodology/approachThe concepts of bounded rationality, mental models and the extended parallel processing model are examined in an information security context.FindingsThere is a lack of formal methodologies in information security awareness for systematically identifying audience communication requirements. Problems with human behaviour in an information security context are assumed to be caused by a lack of facts available to the audience. Awareness, therefore, is largely treated as the broadcast of facts to an audience in the hope that behaviour improves. There is a tendency for technical experts in the field of information security to tell people what they think they ought to know (and may in fact already know). This “technocratic” view of risk communication is fundamentally flawed and has been strongly criticised by experts in safety risk communications as ineffective and inefficient.Practical implicationsThe paper shows how the approach to information security awareness can be improved using knowledge from the safety field.Originality/valueThe paper demonstrates how advanced concepts from safety science can be used to improve information security risk communications.
Combating information security apathy by encouraging prosocial organisational behaviour
Authors: Thomson K. , van Niekerk J. 
Published: March 2012

PurposeThe protection of organisational information assets is a human problem. It is widely acknowledged that an organisation's employees are the weakest link in the protection of the organisation's information assets. Most current approaches towards addressing this human problem focus on awareness and educational activities and do not necessarily view the problem from a holistic viewpoint. Combating employee apathy and motivating employees to see information security as their problem is often not adequately addressed by “isolated” awareness activities. The purpose of this paper is to show how employee apathy towards information security can be addressed through the use of existing theory from the social sciences.Design/methodology/approachBy means of a literature study, three key organizational environments that could exist are identified and explored. Goal‐setting theory is then investigated. Finally, arguments are presented to show how goal‐setting theory could be used to actively foster an organizational environment in which employees will view their roles and responsibilities towards information security as prosocial behaviour.FindingsThe work in the paper is primarily of a conceptual nature. However, the authors believe that encouraging such prosocial behaviour could contribute towards an organizational culture of information security.Originality/valueThe paper examines the motivation of employees to actively contribute towards information security from an organisational science perspective.
An adaptation platform for multimedia applications CSC (component, service, connector)
Authors: Derdour Makhlouf , Roose Philippe , Dalmau Marc , Ghoualmi‐Zine Nacira 
Published: March 2012

PurposeThe purpose of this paper is to present a supervised adaptation platform for applications‐based components.Design/methodology/approachThe platform is designed using a model based top‐down approach. The authors use UML diagrams and particularly scenarios and activity diagrams.FindingsThe CSC (component, service and connector) platform is based on a component/service model that allows adaptation of component‐based applications and uses service‐oriented architecture for providing adaptation services to be embedded in adaptation connectors.Originality/valueThe paper proposes CSC, a self‐adaptation platform based on MMSA, to describe software architectures for multimedia‐oriented application and providing adaptation capabilities. The platform is based on services and offer architecture, with three layers particularly adapted to adaptation of multimedia flow (types, formats, properties) and which allows solving the heterogeneity problems of components.
Making performance measurement systems more effective in public sector organizations
Authors: Goh Swee C. 
Published: March 2012

PurposePerformance management in public sector organizations is a growing phenomenon worldwide. Increasingly, questions are being raised as to its effectiveness in achieving the objective of improving the performance of public sector organizations. Research has shown that there seems to be questionable benefits and many barriers, challenges and problems with implementing performance management and measurement in the public sector environment. The purpose of this paper is to argue that this is due to the lack of focus on the process of managing the implementation of performance measurement. The author aims to review the relevant extant literature to support these assertions and to provide a conceptual framework that integrates these ideas.Design/methodology/approachThis paper reviews the extant literature on public sector performance management and measurement and develops a conceptual framework to explain how public sector performance measurement systems can be made more effective in light of the research evidence.FindingsThis paper suggests that three important factors need to be considered in the effective implementation of a performance measurement system in the public sector. They are managerial discretion, a learning and evaluative organizational culture and stakeholder involvement. These three factors are discussed and its impact on performance measurement is explored.Research limitations/implicationsA proposed integrative framework is presented that supports the assertion of the importance of these three factors in influencing how performance measurement can lead to improved performance in public sector organizations. Some potential environmental and institutional constraints are also discussed in implementing some of the suggestions proposed.Practical implicationsThe paper provides a model that explains three important facors that need to be considered in implementing an effective performance measurement system in public sector organizations and suggestions for how it can be implemented effectively.Originality/valueThe paper integrates and synthesizes the literature on public sector performance measurement into a comprehensive conceptual framework that explains more explicitly the factors that can influence the effectiveness of a performance measurement system in the public sector.