bluuebunny/crossref_metadata_2025_split huggingface dataset:
Effect of web searching on the OPAC: a comparison of selected university libraries
Authors: Kumar Shiv 
Published: August 2011

PurposeThe paper seeks to evaluate the effect of web searching on online public access catalogue (OPAC) users in the university libraries in India. It is a comparative study of the three universities in the Union Territory of Chandigarh and Punjab State.Design/methodology/approachThe study adopted a questionnaire‐based survey. A structured questionnaire was administered to 500 users comprising faculty, research scholars, and postgraduate students of selected university libraries to collect data regarding the influence of web search engines on OPAC users.FindingsThe study showed that a majority of the users in all three universities made use of the web‐based resources. Ready access to information through search engines considerably increased the expectations of library users while searching OPAC. Web searching influenced their OPAC searching process greatly, as the majority of searches were performed on OPAC‐like popular search engines. Simultaneously, users did not know the difference between inner‐workings of OPAC and common search engines such as Google.Originality/valueThe paper provides useful information about how search engines influence OPAC users in India. The study recommends that OPACs need to include the modern features of present search engines to improve their practices. University libraries should communicate user expectations to OPAC designers. Further, the library community should collaborate with OPAC designers to develop a user‐friendly OPAC system, keeping in view the needs of the users of the internet age.
Collaborative marketing for electronic resources
Authors: Kennedy Marie R. 
Published: August 2011

PurposeThe project outlined in this seeks to answer the question: “Is a collaborative model of benchmarking the marketing of electronic resources feasible?”Design/methodology/approachThe project is designed as a national working group of approximately 100 college and university libraries all moving together through the process of a typical marketing cycle, running a brief marketing campaign, and reporting findings. All participating institutions will perform these steps at the same time, beginning in October 2011 and completing the project at the end of February 2012.FindingsBased on the data gathered as the result of the project, it is hoped to determine if college and universities working together and sharing data could help to define “best practices” in the marketing of electronic resources using a collaborative model.Originality/valueThe literature in the area of marketing of electronic resources in libraries is sparse and, as a result, a path for the successful marketing of the resources cannot be easily determined. This project proposes a model to quickly educate and gather data to begin building best practices in the area of marketing electronic resources.
A US academic library promotes pluralism with technology
Authors: Margolis Deborah J. 
Published: August 2011

PurposeThe purpose of this paper is to share how a US university library used technology to promote pluralism after a desecrated Qur'an was found near the local Islamic Center in September 2010.Design/methodology/approachEfforts undertaken by library staff are described in this case study. Special attention is paid to the technology used by various library committees and units.FindingsInstitutional support for diversity enabled a swift and unified response. Partnerships with community and campus organizations enriched a library display and engendered a public program. LibGuides, QR codes, a public service announcement, social media, web features, and an audio recording were used to publicize and extend the reach of the exhibit and panel discussion.Originality/valueLibraries can promote pluralism through exhibits and public programming. Impact can be magnified through the use of technology.
Is the balanced scorecard right for academic libraries?
Authors: Reid Michele M. 
Published: August 2011

PurposeThe purpose of this paper is to consider the potential utility for higher educational institutions, and in particular libraries, of the balanced scorecard (BSC) performance measurement tool, originally developed by Kaplan and Norton for use in businesses and since adapted for the public and non‐profit sectors.Design/methodology/approachThe relevant literature was reviewed to ascertain key aspects and functionalities of the BSC framework, survey implementations and determine perceptions of the system's effectiveness and weaknesses, and – while the BSC has as yet been put into practice only infrequently in libraries – treat its appropriateness for information service.FindingsThe BSC supplements financial accounting with non‐financial leading indicators to link performance drivers and outcome measures in cause and effect relationships that can predict future performance and drive a single organizational strategy. Also intended as a straightforward reporting “dashboard” revealing whether improvements in one area have been at the expense of another, the BSC is considered more effective as an aid in forecasting the overall health of an organization than traditional accounting‐based models. It provides a capacity to monitor obligations to stakeholders and to produce transparent and reliable financial information, and the resulting internal control environment can promote integrity and ethical values.Originality/valueAcademic libraries may find the BSC a useful approach in determining service value, in demonstrating fiscal responsibility, and – through metrics focused on organizational goals and strategy – in validating their role, as knowledge‐based and networked environments, in the delivery of a quality educational product to their customers.
Selecting foreign language books donated by Asia Foundation and Asian‐US Bridge Foundation
Authors: Wang Juan 
Published: August 2011

PurposeMany Chinese libraries have limited budget to buy foreign language books. The purpose of this paper is to introduce an available and cheaper suggestion for the budgets of small libraries' foreign language books acquisition.Design/methodology/approachThis paper discusses the benefits of selecting donated books and takes some small libraries in China as examples to conduct the case study.FindingsAdvantages of selecting donated books include: quick arrival, lower cost, and a variety of title selections. Disadvantages are: no book list, long distance, unsatisfied selection.Practical implicationsDonated books in one's purchasing program can substantially expand the range and amount of materials that libraries are able to collect.Originality/valueThis paper will be useful to any library facing budget cuts as well as looking for ways to continually provide a wide variety of library materials.
Directing the personnel search part III: preliminary interviews
Authors: Fitsimmons Gary 
Published: August 2011

PurposeThis article's purpose is to outline what goes into a well‐done library personnel preliminary interview.Design/methodology/approachThe article discusses the elements and considerations involved in orchestrating preliminary interviews and then gives a suggested outline for them.FindingsThe article finds that preliminary interviews can be designed to run smoothly and offer both the interviewers and interviewees the chance to elicit the information they need.Originality/valueThe value of the article is to help the leader design preliminary interviews that are constructive and move the search process along.
The value of transparency
Authors: Crumpton Michael A. 
Published: August 2011

PurposeThis paper seeks to discuss the need for transparency in leadership during tough financial times.Design/methodology/approachThis point‐of‐view is enhanced with related literature references from the business community.FindingsThis point‐of‐view demonstrates the long‐term benefits to transparent behavior.Practical implicationsThe development of leadership skills related to transparency can lead to improved effectiveness as a leader.Originality/valueThis article is reflective of the author's personal experiences in providing effective leadership during tough times.
Ripe for the plucking: centralized and consolidated library budgets as revenue streams for profit
Authors: Cross Roger L. 
Published: August 2011

PurposeThe rise of academic librarian professionalism coincided with the consolidation and centralization of university libraries. The resulting consolidation of the materials budget offered a revenue stream exploited by increasingly large publishers. Since publishers will always attempt to maximize their profits, the only way to restrict unlimited access to library funds is through reverting to decentralization. One such method is the creation of modules without overlapping funding. The purpose of this paper is to discuss these issues.Design/methodology/approachThis paper relies on a wide range of academic library economic literature in an attempt to clarify the structural problem of library budgeting as well as to find means to reverse the slide into budgetary collapse.FindingsProfessional librarians have over‐centralized academic libraries. This has provided publishers in the past with profitable revenue streams that continue to expand even while the library's ability to maintain funding has contracted. Since publishers will not impose limits on maximizing their profits, it is up to the librarian to impose strictures on available funding.Originality/valueThis paper argues that there is a causal relation between the rise of increasingly large for‐profit publishing and the rise of the centralized big academic library run by library professionals. It proposes the decentralization of academic library budgets as a means to regain fiscal control.
Crowd‐funding: transforming customers into investors through innovative service platforms
Authors: Ordanini Andrea , Miceli Lucia , Pizzetti Marta , Parasuraman A. 
Published: August 2011

PurposeThe purpose of this paper is to analyze the emerging crowd‐funding phenomenon, that is a collective effort by consumers who network and pool their money together, usually via the internet, in order to invest in and support efforts initiated by other people or organizations. Successful service businesses that organize crowd‐funding and act as intermediaries are emerging, attesting to the viability of this means of attracting investment.Design/methodology/approachThe research employs a “grounded theory” approach, performing an in‐depth qualitative analysis of three cases involving crowd‐funding initiatives: SellaBand in the music business, Trampoline in financial services, and Kapipal in non‐profit services. These cases were selected to represent a diverse set of crowd‐funding operations that vary in terms of risk/return for the investor and the type of payoff associated to the investment.FindingsThe research addresses two research questions: how and why do consumers turn into crowd‐funding participants? and how and why do service providers set up a crowd‐funding initiative? Concerning the first research question, the authors' findings reveal purposes, characteristics, roles and tasks, and investment size of crowd‐funding activity from the consumer's point of view. Regarding the second research question, the authors' analysis reveals purposes, service roles, and network effects of crowd‐funding activity investigated from the point of view of the service organization that set up the initiative.Practical implicationsThe findings also have implications for service managers interested in launching and/or managing crowd‐funding initiatives.Originality/valueThe paper addresses an emerging phenomenon and contributes to service theory in terms of extending the consumer's role from co‐production and co‐creation to investment.
Strategy and structure configurations for services within product‐centric businesses
Authors: Raddats Chris , Burton Jamie 
Published: August 2011

PurposeThe purpose of this paper is to investigate how product‐centric businesses (PCBs), operating in a business‐to‐business environment, configure their organizations to align services strategy with structure. PCBs are companies whose businesses were historically based on the products, rather than services, they sold.Design/methodology/approachA UK‐based study was undertaken which comprised 40 interviews with managers in 25 PCBs from 11 sectors.FindingsThe main parameter which determines the appropriate organizational configuration for services within the PCB's structure is strategy. A new framework is developed from the empirical research which identifies a number of PCB configurations, based on PCBs' services strategies (services engagement, extension, penetration and transformation) and organizational structures aligned to strategic business units (SBUs), i.e. combined product and services, independent services and customer‐focused. The framework is used to show how organizational structure changes in response to changes in strategy. For certain strategies, the degree of product differentiation (services engagement) and future product sales potential (services transformation) also plays a part in determining strategy/structure configurations.Research limitations/implicationsFuture research could confirm and compare the effectiveness of the identified structural configurations.Practical implicationsManagers in PCBs can identify appropriate organizational structures based on their services strategies and products. They can configure organizational design in light of evolving strategies that enable services‐led growth.Originality/valueThe paper presents a large pan‐sector study of organizational design for services as it related to PCBs, providing a new framework through which appropriate strategy/structure configurations can be identified and investigated as services‐led growth takes place.
The relationship among participative management style, strategy implementation success, and financial performance in the foodservice industry
Authors: Ogbeide Godwin‐Charles A. , Harrington Robert J. 
Published: August 2011

PurposeThis study aims to consider how the degree of participation at various hierarchical levels impacts action plan implementation success and firm financial performance. Specifically, the study seeks to assess the relationship among organizational structure, involvement by top management, middle management, lower management and frontline employees and its effect on firm performance; and, when controlling for firm size and industry segment membership, the effect of the relationship among direct involvement effects and interacting involvement effects on performance.Design/methodology/approachThe study used survey methodology and a random sample of members in a US state restaurant association. The analysis included comparisons between groups using independent sample t tests and hierarchical regression to assess direct and interacting effects.FindingsThe findings indicate that, regardless of firm size or industry segment, the direct effects of greater top management involvement and the interaction effects of one three‐way interaction (middle management, lower management, and frontline staff) and the four‐way interaction led to higher levels of action plan success. For the longer‐term impact on financial performance, higher participative approaches used by top management and frontline staff were significantly associated with higher overall profits and financial success.Research limitations/implicationsThe sample was drawn from a specific region in the USA and may not be generalizable. The study attempts to minimize the potential for non‐response bias and to ensure inter‐rater reliability but these potential threats to validity cannot be totally ruled out.Practical implicationsIn general, higher top management participatory approaches are important to enhance financial and strategy implementation success, regardless of firm size. The interaction of participation by all levels of the firm is a useful approach to increase the likelihood of strategy implementation success. Top management and frontline employee participation are critical organizational levels for enhancing participative management approaches and ultimately increasing financial performance for all foodservice firms.Originality/valueThe value of this study is the consideration of the impact of participation by degree across four hierarchical levels on firm performance and plan execution success.
Behaviors linked to high levels of hotel managers' work‐related learning
Authors: Nicely Annmarie , Palakurthi Radesh , Denise Gooden A. 
Published: August 2011

PurposeThe goal of this study is to identify behaviors linked to hotel managers who report a high degree of work‐related learning. To achieve this the researchers seeks to determine whether the extent to which managers were intrinsically motivated to learn, their perceived risk‐taking abilities, their attitudes towards learning and their attitudes towards the hospitality industry could determine their level of individual work‐related learning.Design/methodology/approachThe study was conducted on the island of Jamaica. The survey was completed by 154 hotel managers and multiple regression analyses were used to analyze the data.FindingsOf the four behaviors examined, two predicted the hotel managers' individual work‐related learning levels, i.e. their perceived risk‐taking abilities, and their attitudes towards learning. Managers who reported high work‐related learning levels also reported high risk‐taking abilities and more positive attitudes towards learning. The extent to which they were intrinsically motivated to learn and their attitudes towards the hospitality industry were not significant determinants of their work‐related learning levels.Research limitations/implicationsThe exercise had a number of limitations and these should be taken into consideration when reviewing the findings.Practical implicationsThe study therefore pointed to two behaviors linked to intense individual learning amongst managers in hotels. Hotel managers wishing to display high levels of work‐related learning should therefore determine the extent to which they possess the behaviors connected and make the adjustments necessary.Originality/valueThe study was one of a small number which examined objectively individual learning in hospitality business.
The effects of employee empowerment on employee job satisfaction
Authors: Pelit Elbeyi , Öztürk Yüksel , Arslantürk Yalçın 
Published: August 2011

PurposeThe main objective of this study is to determine the impact of employee empowerment on job satisfaction. To serve this purpose, empowerment is taken into consideration as two dimensions – i.e. behavioral and psychological – and the effect of employee empowerment on the level of job satisfaction was examined by taking these two dimensions into consideration as a whole and separately.Design/methodology/approachA questionnaire was employed in order to collect data on job satisfaction as well as behavioral and psychological empowerment. The data collected were analyzed through correlation and regression analyses. The study covered 1,854 participants employed at five‐star hotels in Turkey.FindingsThe findings suggest that the most positive aspects related to job satisfaction are relations with the colleagues and physical conditions, while the most negative aspect is the wage issue, i.e. unfair payment. Furthermore, correlation and regression analyses indicate that psychological and behavioral empowerment has a significant effect on job satisfaction, and the effect is much greater when psychological and behavioral empowerment are taken as a whole.Research limitations/implicationsThe major limitation of this study is that it covers the employees of five‐star hotels only. Another important limitation of the study is the exclusion of variables mentioned in the literature. This apart, it is thought that the study will provide some insights for managers in terms of enhancing job satisfaction and the effect of empowerment on job satisfaction as well as making a contribution to the literature.Originality/valueStudies into the relation between employee empowerment and job satisfaction on the whole focus on only one aspect of empowerment, i.e. either behavioral empowerment or psychological empowerment. This study incorporates behavioral and psychological empowerment together as the components of empowerment, unlike previous studies in the literature, in determining their effect on job satisfaction.
An examination of the curvilinear relationship between capital intensity and firm performance for publicly traded US hotels and restaurants
Authors: Lee Seoki , Xiao Qu 
Published: August 2011

PurposeThis study sets out to examine the potential curvilinear relationship between capital intensity and firm value for the US hospitality industry, specifically including publicly traded US hotels and restaurants, during the period 1990‐2008.Design/methodology/approachThis study performs a pooled regression analysis to examine the proposed relationship. The sampled companies are from the period 1990‐2008, consisting of 281 and 1,406 observations for the hotel and restaurant industries, respectively. The study additionally performs the analysis for the 1990s and the 2000s separately for a comparison purpose.FindingsThe findings support the U‐shaped relationship between capital intensity and firm performance during the 2000s for both hotels and restaurants, while no relationship exists during the 1990s.Research limitations/implicationsWhile the results may not be generalizable to private or non‐US hotels and restaurants, the findings should provide hotel and restaurant executives and managers with valuable information for developing their strategies with regard to the capital intensity level.Originality/valueBased on the two perspectives regarding capital intensity's impact on a firm (i.e. positive and negative), a possible proposal suggests that the relationship between capital intensity and a firm's value may not be linear, but possibly curvilinear. Considering the importance of capital intensity in the hospitality industry, examinations of the issue would be beneficial for the hospitality industry.