bluuebunny/crossref_metadata_2025_split huggingface dataset:
Perceived value for customers in information sharing services
Authors: Tai Yi‐Ming 
Published: May 2011

PurposeThis paper seeks to investigate the value enterprise customers perceive in information sharing services and the consequences of that perceived value for relationship intention.Design/methodology/approachAn impact model was developed to assess the associations between the functional and relational value perceived by enterprise customers in regards to information sharing services and their relationship commitment and loyalty intention. The model was tested on 81 firms which had participated in e‐business projects subsidized by the Taiwan Government. Partial least squares was conducted to assess hypothesized information sharing marketing effects.FindingsThe findings suggest that functional and relational value enterprise customers perceive in information sharing services will positively influence their relationship intention.Research limitations/implicationsThe proposed model provides an expanded view of the marketing effects of an information sharing service. Researchers believe this work to be a starting point for the research of the marketing effects of an information sharing service.Originality/valueThe research results of this study reveal that information sharing not only can be used to support supply chain activities (i.e. facilitating supply chain management), but also can be used to support marketing activities (i.e. enhancing customer relationships).
The more secure the better? A study of information security readiness
Authors: Sun Jun , Ahluwalia Punit , Koong Kai S. 
Published: May 2011

PurposeThis paper seeks to investigate which factors influence user attitudes toward different levels of security measures for protecting data of differing importance. The paper also examines user characteristics including IT proﬁciency and risk propensity, which give rise to individual differences in such attitudes.Design/methodology/approachTo capture user attitudes toward a security measure, a construct called “information security readiness” (ISR) and its corresponding measurement items were developed. Observations were collected from a laboratory experiment based on a 2×3 factorial design, with data criticality and security level as the treatment variables. The participants were undergraduate students of a major American university. The moderating effect of data criticality on the relationship between security level and ISR was tested with multi‐group structural equation modeling. In addition to the treatment variables, IT proﬁciency and risk propensity were included as covariates in the analysis.FindingsThe results revealed a nonlinear relationship between security level and ISR. For data of high criticality, enhancing security level had a positive impact on ISR, but only up to the point perceived as appropriate by the participants. For data of low criticality, the enhancement of security level was perceived as unnecessary. In addition, IT proﬁciency was found to be a signiﬁcant covariate, especially when data criticality was high.Practical implicationsIn practice, the speciﬁcation of a security measure requires a trade‐off between the utility of the data protected and the usability of the security method. The measure of ISR provides a means to locate the equilibrium by examining user attitudes across different security levels in relation to a particular level of data criticality. The signiﬁcance of IT proﬁciency demonstrates the importance of user training.Originality/valueThis study introduces the ISR construct to capture evaluation, power, and activity dimensions underlying an individual's cognitive beliefs, affective responses, and behavioral inclinations toward the adoption of security measures. The results provide interesting insights into the role of interaction between security level and data criticality in influencing ISR.
APS for tactical planning in a steel processing company
Authors: Rudberg Martin , Cederborg Ola 
Published: May 2011

PurposeThe main purpose is to describe and analyse the impact that the implementation of an advanced planning system (APS) has on the tactical planning level at a steel processing company. This is done in terms of analysing changes in the tactical planning processes, effects on company performance, and how the APS is used in a practical planning context.Design/methodology/approachThis research is based on a longitudinal case study in the process industry. The case company, a high‐end steel producer, has been studied during several years using a combination of data sources: literature reviews, interviews, archival records, and also attendance at meetings, workshops, seminars, etc.FindingsThis case study points to the fact that implementing an APS and reorganizing the planning department and the planning processes are mutually dependent. The positive effects at the tactical planning level (in terms of service levels, fast and reliable order promises, more accurate forecasts) could not have been realized without the APS. On the other hand, the APS could not have been effectively utilized without the organizational change.Research limitations/implicationsThe results presented in this paper are based on a single case study, but in the context of our literature review and other case studies the findings are still valid and an important step towards better understanding of the practical use of APSs.Practical implicationsThe process descriptions, lessons learnt, and issues encountered in case studies like this should be helpful to practitioners on their way to implement APSs, and companies seeking new ways to improve their planning can use this research to investigate the use of an APS.Originality/valueStudies on the practical use of standard APS software are still scarce. As such this paper provides enhanced knowledge and understanding on the use of APSs in industry settings.
A national document supply co‐operative between healthcare libraries in Ireland
Authors: Haire Muriel 
Published: May 2011

PurposeThe purpose of this paper is to describe the development of a co‐operative that facilitates interlending and document supply between health libraries in the Republic of Ireland.Design/methodology/approachThe development and expansion of the service are described from its origin in 1991.FindingsThe paper finds that the co‐operative has been a great success. Many documents could be supplied within the country, at a faster response rate and at a lower cost than by other methods. The number of journals in the scheme has increased from 1,009 to 7,283. Total number of article requests within the co‐operative has risen to 19,293.Originality/valueThis is the only article to give an up‐to‐date overview of an important national resource‐sharing health co‐operative in Ireland.
A review of interlending and document supply in France: 2010
Authors: Schöpfel Joachim , Gillet Jacqueline 
Published: May 2011

PurposeThis paper aims to review recent developments and projects of academic interlibrary loan and document supply in France – particularly the Science, Technology and Medicine sector.Design/methodology/approachThe paper is based on a literature survey, conferences and interviews.FindingsRecent laws and court decisions in France tend to strengthen the position of publishers; but a new shift to more realism and to mutual agreements can also be observed. The institutional landscape is undergoing a profound transformation towards (probably) greater coherence between research entities, resource‐sharing projects and task sharing. Academic interlibrary loan and document supply activity has decreased steadily since 1997, with an annual average downward trend of 8 per cent to 10 per cent. To survive as a document supplier, INIST has reinforced its position as a “one‐stop shop”, steadily moving from a library to a broker strategy; in 2010, INIST launched a new platform called Refdoc. Open archives have undergone significant development but are not integrated into traditional interlending and document supply services and as yet do not offer a real alternative.Originality/valueThe paper presents the results of a five‐year follow‐up study. It is the only synthetic overview of the specific scientific and technical information market sector in France.
Improving access to information for everyone at all times: the case of Inspire in the UK
Authors: Curry Sally 
Published: May 2011

PurposeThe purpose of this paper is to describe Inspire, a service that promotes cross‐sectoral resource sharing in the UK.Design/methodology/approachThe service is described and its many benefits identified, especially at a time of significant cuts in public services.FindingsThe paper finds that Inspire provides a valuable resource‐sharing service in England as well as having connections to Wales, Scotland and Ireland.Originality/valueThis is the first article to fully describe and give an up‐to‐date picture of this valuable service.
The BALIS interlibrary loan system: a new network in Beijing
Authors: Xiaoli Wang 
Published: May 2011

PurposeThe purpose of this paper is to describe a new local interlibrary loan (ILL) system between universities in Beijing, China.Design/methodology/approachThe paper provides a descriptive analysis of the BALIS ILL system.FindingsThe paper finds that BALIS ILL has developed rapidly in the past two years but there are still some problems to solve.Originality/valueThis paper will be relevant to librarians interested in resource sharing in China.
A hybrid model for export market opportunity analysis
Authors: Ye Sheng Shirley , Mullen Michael R. 
Published: May 2011

PurposeThe purpose of this paper is to propose a new model for export market opportunity analysis by combining the marketing‐based overall market opportunity index (OMOI) with the economic‐based gravity model in order to more accurately assess export market potential, in total and for specific industries.Design/methodology/approachVariables from the gravity and OMOI models are used to analyze export market opportunities for specific industries. Findings – Market size, economic intensity, geographic and language distance, and regional trade agreements (RTAs) are found to be strong predictors of export market attractiveness from a US firm's perspective. Foreign direct investment (FDI) is found to act as both a substitute for and a complement to exports. Cultural distance, based on Hofstede, is not a significant predictor for exports.Originality/valueThe authors' hybrid model extends previous OMOI models and is applied to industry‐level analysis.
The PD scale: a measure of psychic distance and its impact on international marketing strategy
Authors: Sousa Carlos M.P. , Filipe Lages Luis 
Published: May 2011

PurposeDespite considerable research on psychic distance (PD), research into the topic is confounded by a general failure to precisely define and fully operationalize the construct. The purpose of this paper is to develop a new measurement scale to assess psychic distance (the PD scale), and also to investigate the impact of the PD scale on the adaptation of international marketing strategies.Design/methodology/approachThe paper uses data collected by mail questionnaire in a sample survey of 301 export firms. The results were analyzed using structural equation modeling. Various statistical tests show that the results are reliable and valid.FindingsFindings reveal that psychic distance is a higher‐order construct composed of two dimensions: country distance and people distance. The results also indicate that both dimensions of the PD scale are positively and significantly associated with cultural distance and the adaptation of product, promotion, pricing and distribution strategies to the foreign market.Originality/valueThe paper develops a new scale, the PD scale, which is a measure of psychic distance and addresses a gap in the literature by testing its impact on the adaptation of the international marketing strategy.
Reliability modeling and prediction using classical and Bayesian approach
Authors: Ghosh Satadal , Majumdar Sujit K. 
Published: May 2011

PurposeThe purpose of this paper is to provide the maintenance personnel with a methodology for modeling and estimating the reliability of critical machine systems using the historical data of their inter‐failure times.Design/methodology/approachThe failure patterns of five different machine systems were modeled with NHPP‐log linear process and HPP belonging to stochastic point process for predicting their reliability in future time frames. Besides the classical approach, Bayesian approach was also used involving Jeffreys's invariant non‐informative independent priors to derive the posterior densities of the model parameters of NHPP‐LLP and HPP with a view to estimating the reliability of the machine systems in future time intervals.FindingsFor at least three machine systems, Bayesian approach gave lower reliability estimates and a larger number of (expected) failures than those obtained by the classical approach. Again, Bayesian estimates of the probability that “ROCOF (rate of occurrence of failures) would exceed its upper threshold limit” in future time frames were uniformly higher for these machine systems than those obtained with the classical approach.Practical implicationsThis study indicated that, the Bayesian approach would give more realistic estimates of reliability (in future time frames) of the machine systems, which had dependent inter‐failure times. Such information would be helpful to the maintenance team for deciding on appropriate maintenance strategy.Originality/valueWith the help of Bayesian approach, the posterior densities of the model parameters were found analytically by considering Jeffreys's invariant non‐informative independent prior. The case study would serve to motivate the maintenance teams to model the failure patterns of the repairable systems making use of the historical data on inter‐failure times and estimating their reliability in future time frames.
Using reliability tools in service operations
Authors: Hensley Rhonda L. , Utley Joanne S. 
Published: May 2011

PurposeThis paper aims to propose a service reliability framework for classifying technical reliability tools so that managers can better understand how to use them in practice.Design/methodology/approachPublished research was examined to identify reliability tools that have been used in services. These tools were then categorized using a framework that considered subsystem reliability, system configuration and system reliability.FindingsA number of traditional manufacturing reliability tools have been used in service companies. This paper has categorized those tools within a service reliability framework based on subsystem reliability, configuration and system reliability.Research limitations/implicationsFuture research could address the issue of customer perception and customer feedback as part of the reliability appraisal process.Practical implicationsService managers can use the proposed framework to examine the applicability of these technical tools in service operations and to guide reliability improvement efforts.Originality/valueThe proposed service reliability framework provides an integrated view of subsystems, systems and configuration that is lacking in the service management literature. The framework also emphasizes technical reliability tools that have not received sufficient attention in the service management literature.
Modeling the managerial promotion process
Authors: Breaugh James A. 
Published: May 2011

PurposeThe purpose of this paper is to introduce and test a model of the managerial promotion process.Design/methodology/approachUtilizing longitudinal data from multiple sources (i.e. employees, their immediate supervisors, their personnel files, and task forces charged with succession planning), the study reported examined a model of the promotion process involving district managers being considered for advancement to the position of regional manager in a large organization.FindingsResults support a model in which a district manager's past performance, current job tenure, and prior job tenure predict the manager's promotability rating which, in turn, predicts whether or not the manager is promoted.Research limitations/implicationsGiven that data were used for actual employment decisions by an organization, reliance on single‐item measures was necessary.Practical implicationsSeveral issues that employers should be evaluating (e.g. adverse impact, whether promotability ratings are valid predictors of performance in the next higher level job) are discussed.Social implicationsGiven that women and older employees face hurdles in advancing in organizations, a better understanding of the promotion process may shed light on how to remove impediments.Originality/valueAlthough the process by which organizations make employee promotion decisions is an important one, it has received relatively little attention from researchers.
Fairness perceptions and satisfaction with components of pay satisfaction
Authors: Jawahar I.M. , Stone Thomas H. 
Published: May 2011

PurposeThe purpose of this paper is to integrate two streams of research and investigate the associations of different forms of justice perceptions on attitudinal reactions to four components of compensation: pay level, pay raises, benefits, and structure and administration In doing so, it responds to calls for more primary studies linking interactional justice perceptions to pay satisfaction.Design/methodology/approachIn total, 151 technology professionals employed at an international consulting company were surveyed to investigate hypotheses. Structural equation modeling was used to test the model.FindingsAs hypothesized, distributive justice was related to satisfaction with pay level, procedural justice to satisfaction with benefits, raises and pay structure and administration, and informational justice to pay level and structure and administration.Research limitations/implicationsThe primary limitations of this research are the cross‐sectional research design and a single source of survey data.Practical implicationsSince pay dissatisfaction is significantly related to numerous employee outcomes and attitudes toward pay meditate the relationship between compensation and work outcomes, understanding the role of perceived justice may facilitate managers' ability to influence pay satisfaction. HR policies and managers' behaviors can influence pay satisfaction as much or more than actual pay (distributive justice). For example, results for informational justice suggest pay satisfaction can be increased by clearly and candidly explaining and communicating the organization's procedures and processes.Originality/valueThis paper is the first to examine associations between the four‐factor justice model and components of pay satisfaction and demonstrate that informational justice adds additional explained variance for pay level, raises, and structure and administration.
Authenticity and well‐being in the workplace: a mediation model
Authors: Ménard Julie , Brunet Luc 
Published: May 2011

PurposeThe purpose of this paper is to investigate the link between authenticity at work and well‐being. First, the relationship between authenticity at work and hedonic and eudemonic well‐being indexes is assessed. Second, the mediating role of meaning of work in the relationship between authenticity at work and subjective well‐being at work is investigated.Design/methodology/approachIn total, 360 managers from public organizations completed self‐reported questionnaires. Multiple hierarchical regressions were used to assess the hypotheses.FindingsCognitive and behavioral components of authenticity at work explained a significant proportion of variance in each hedonic and eudemonic well‐being indexes. Authenticity is positively associated with well‐being at work. Moreover, meaning of work is a partial mediator of the relationship between authenticity and subjective well‐being at work.Practical implicationsThe results suggest that meaning of work is a mechanism in the relationship between authenticity and subjective well‐being at work. The study highlighted a growing need to promote authenticity within organizations since it has been associated with public managers' well‐being.Originality/valueTo the authors' knowledge, this is the first study showing the positive relationship between authenticity and well‐being in the workplace amongst public organizations managers. It sheds a very new light on the importance of authenticity in work settings and on how it could be linked to meaningfulness in managerial roles.
The service‐enabled customer experience: a jump‐start to competitive advantage
Authors: Gopalani Anees , Shick Kevin 
Published: May 2011

PurposeToday, almost all manufacturers provide after sales support services. But these services are usually the same across all of a company's product segments, and warranty terms and product support services are typically the same across the industry. Executives believe that if they invest in upgrading services, competitors would follow and eventually customers would no longer see differentiation or value, while the firm is left with higher costs. As such, service operation is not considered strategic to company.Design/methodology/approachThe article defines what is meant by service enabled customer experience. Each of the six stages of customer buying processes – demand generation, browse and research, configure and quote, shop and transact, fulfill and support, and optimize experience are examined to assess services role – and their effects on loyalty and advocacy are examined. A case study and lessons learned form implementing Service Enabled Customer Experience (SECE) are provided.FindingsManufacturers have an opportunity to break free of the cycle of low customer loyalty and low margins by pursuing a Service Enabled Customer Experience strategy. This approach has been shown to increase customer loyalty and advocacy, ultimately increasing market share. Implementing Service Enabled Customer Experience strategy requires a shift in how services are viewed by the organization. But for those willing to make the commitment, the rewards are significant.Originality/valueA well designed service program, targeted to the right segments and tightly integrated with the firms' operations can differentiate a brand, increase loyalty and provide a lasting competitive advantage.
Brand value: does it belong on the balance sheet?
Authors: Gelb Betsy D. , Gregory James R. 
Published: May 2011

PurposeThe authors offer the viewpoint that a requirement to put the value of intangible assets like brands on a company's balance sheet may be in prospect – and that such a requirement would benefit businesses.Design/methodology/approachBrands and elements of brands like a package can be valued, the authors assert, and describe an experiment to value the Gateway “cowbox” package. In the study, 61 university students saw identical ads for a computer, except that half saw one with a generic name, half with the name Gateway, and half of each of these two subgroups saw a “cowbox,” the other half no package.FindingsThe box did not influence the price respondents who saw the Gateway name in their ad said they would expect to pay for the computer. However, the box's presence in an ad for the “no‐name” computer boosted the expected price from $515 to $648.Originality/valueIf one brand element has a measurable value, investors have a right to know that value. The same applies for the brand as a whole. Furthermore, managers benefit from directing marketing dollars to the promotion of valuable brand elements, to associate them in the public mind with their brand.