bluuebunny/crossref_metadata_2025_split huggingface dataset:
Archiving in the networked world: open access journals
Authors: Seadle Michael 
Published: July 2011

PurposeThe purpose of this paper is to investigate how extensively LOCKSS/CLOCKSS, Portico, and e‐Depot provide long‐term digital archiving for the journals listed in the Directory of Open Access Journals (DOAJ).Design/methodology/approachThe paper uses publicly available online data, which are processed in a set of PERL programs to measure the number of DOAJ articles in the three archiving systems.FindingsThe findings show that only 8 per cent of the DOAJ titles are in LOCKSS/CLOCKSS and only 5 per cent in Portico. The findings also suggest that it could take eight years to archive all full text DOAJ articles in e‐Depot based on current plans.Practical implicationsThe most important implication is that most open access titles listed in DOAJ currently have no effective long‐term digital archiving.Originality/valueThe paper investigates how extensively LOCKSS/CLOCKSS, Portico, and e‐Depot provide long‐term digital archiving for the journals listed in the Directory of Open Access Journals (DOAJ).
Providing a method for composing modular B2B services
Authors: Böttcher Martin , Klingner Stephan 
Published: July 2011

PurposeThe purpose of this paper is to provide a method that allows the decollating of formerly monolithic services into separate modules. To provide a semantically equivalent decomposed model, structure and dependencies need to be defined. This fine‐grained image of the service allows an easier configuration and optimisation of single service modules and the service portfolio as a whole.Design/methodology/approachAs an initial point of the work the authors conducted an extensive literature review, transferring insights from other domains that already make use of modularisation, such as industrial engineering and software engineering. The method developed on that basis was evaluated consecutively in use cases conducted with three companies.FindingsAs research in the fields of industrial and software engineering has shown, modularisation is a suitable approach for handling complexity. In this paper approaches and concepts of modularisation in industrial and software engineering were identified, adapted, and transferred into the field of service engineering, resulting in a method to modularise services. Additionally, potential positive effects of modularisation were compiled.Research limitations/implicationsThe process of modularising in general requires three aspects: an architecture to describe the system's structure; interfaces to describe the interaction of modules; and standards for testing a module's conformity to the design rules. The method presented contributes primarily to the architecture. Further research efforts need to be conducted regarding aspects of interfaces and standards.Practical implicationsNowadays, service providers are facing growing competition, which requires greater economical efficiency. Furthermore, customers increasingly demand individualised services, which can only be offered by applying the concepts of mass customisation. Both challenges can be met with the application of the concept of modularisation.Originality/valueWhile service modularisation is increasingly discussed for the service domain, only little work has been done on presenting a method for a structured description. The provision of a method for describing the architecture of services and service portfolios can be used as the basis for further research regarding optimisation and configuration of service offers.
QFD‐based modular logistics service design
Authors: Lin Yong , Pekkarinen Saara 
Published: July 2011

PurposeThis paper aims to develop a framework of QFD (quality function deployment)‐based logistics service design to integrate the HOQ (house of quality) technique and modular logic to help in designing logistics services with high quality and a large service variety.Design/methodology/approachBased on a literature review, a conceptual research framework is built integrating the QFD method and modular logic together. A case study is used to illustrate a real application in logistics service design of the third‐party logistics (3PL) provider.FindingsThe results show that QFD and modularity used simultaneously as design principles can ensure service design quality at three layers (service, process, activity) in the modular logistics service platform.Research limitations/implicationsThis paper provides multi‐disciplinary insights for both industry and academics on how QFD/HOQ and modular logic can be integrated to systematically translate customer requirements into logistics service designs.Practical implicationsThe framework proposed is directed to show how, at the operational level, the service providers can transform customer requirements to customer value with modular services and develop new service modules more quickly for new customers that have not been served before.Originality/valueThe resulting framework combining QFD philosophy and modular logic, particularly integrating three‐level HOQs paralleled with three layers in the modular service platform, adds knowledge in the research on service design, operations management and marketing.
Developing the value perception of the business customer through service modularity
Authors: Rahikka Emmi , Ulkuniemi Pauliina , Pekkarinen Saara 
Published: July 2011

PurposeThe present challenge for many service firms is to develop an offering that is flexible and open for tailoring and at the same time achieves efficiency through standardizing processes. Modularity has been suggested as being one tool for achieving this. The goal of the present study is to find out how services provided in modular form (here referred to as service modularity) can exert an influence on the value perception of the customer in the professional services field.Design/methodology/approachEmpirical part consists of a case study of a large provider of professional services involving construction, engineering, procurement and project management service. Data were gathered by semi structured theme interviews of representatives of the case company and representatives of two of its customers.FindingsThe modular processes had an influence on the customer's expectations that are related to the experienced quality of the service, and hence they create value for the customer. In addition to the service outcome, the modular processes enhanced the customer's trust in the service provider's employees and their skills in co‐operating in a suitable way during the service process. The organizational modularity eased the customer's tasks of managing the project implementation.Originality/valueThe present study contributes the knowledge related to modularity in business services by incorporating the knowledge from the theoretical discussion on customer perceived value.
Do relationship benefits and maintenance drive commitment and loyalty?
Authors: Dagger Tracey S. , David Meredith E. , Ng Sandy 
Published: July 2011

PurposeThis paper seeks to examine the central role that commitment plays in driving customer loyalty and to identify the effect that confidence, social and special treatment benefits as well as relationship investment, communication and management have on the development of commitment, and ultimately customer loyalty.Design/methodology/approachThe paper reports the results of a national mail survey of 591 consumers across nine different service industries.FindingsThe findings of the study suggest that relationship commitment drives customer loyalty and that confidence, social and special treatment benefits affect commitment to the service, as does relationship investment and management. Surprisingly, relationship communication was found to have a negative effect on commitment to the service.Practical implicationsThis paper provides managers with insight as to how they can better create and sustain loyal relationships through the creation of customer commitment.Originality/valueThe paper empirically demonstrates the importance of commitment in developing and sustaining loyal relationships while also providing a detailed assessment of the role of relationship benefits and maintenance in creating committed customers.
Determinants of lean success and failure in the Danish public sector
Authors: Rahbek Gjerdrum Pedersen Esben , Huniche Mahad 
Published: July 2011

PurposeThe purpose of this paper is to examine the determinants of lean implementation in Danish public sector organisations. It is proposed to structure the paper around a theoretical model based on a negotiated order perspective.Design/methodology/approachThe paper is based on interviews with 29 managers and employees from Danish public sector organisations who have been involved in the planning and implementation of lean projects over the past few years.FindingsThe paper identifies a number of factors within the structural context and the negotiation context which are deemed important for the fate of lean projects in the public sector.Originality/valueThe qualitative study brings new insights into the debate on the barriers and success factors in the lean transformation process in the public sector.
Capitalist accounting in sixteenth century Holland
Authors: Funnell Warwick , Robertson Jeffrey 
Published: July 2011

PurposeThe purpose of this paper is to examine sixteenth century Netherlands business organisation and accounting practices, then the most advanced in Western Europe, to test Sombart's theory that scientific double entry bookkeeping was an essential prerequisite for the development of modern capitalism and the emergence of the public corporation during the late sixteenth and early seventeenth centuries. Rather than being a development of Paciolian bookkeeping, double‐entry bookkeeping in sixteenth century Netherlands was grounded in northern German (Hanseatic) business practices.Design/methodology/approachSixteenth century Dutch business records and Dutch and German bookkeeping texts are used to establish that north German Hanseatic commercial practices exercised the greatest influence on The Netherlands' bookkeeping practices immediately prior to the development of the capitalistic commercial enterprise in the first years of the seventeenth century.FindingsContrary to Sombart's thesis, scientific double‐entry bookkeeping was rarely used in sixteenth century Netherlands, which became Europe's most sophisticated commercial region during the late sixteenth century and early seventeenth century. Instead, extant commercial archives and the numerous sixteenth century accounting texts suggest that Hanseatic business practices and agents' (factors') bookkeeping were the dominant influence on northern Netherlands' business practices at this time. The organisation and administrative practices of Netherlands' businesses prior to the seventeenth century, especially their decentralised structure and lack of a common capital, were founded on Hanseatic practices that were considerably different to the best Italian practice of the time.Research limitations/implicationsNorth German influences on Dutch accounting and business practices have significant implications for social theories of the development of capitalism, notably that of Bryer, that assume the use of a scientific (capitalistic) form of double‐entry bookkeeping was essential to the development of capitalism from the seventeenth century. This is tested in a subsequent paper which examines the accounting practices of the Dutch East India Company (Verenigde Oost‐Indische Compagnie or VOC) which was founded in 1602 at the very cusp of modern capitalism. The research presented here was partially constrained by the scarcity of transcriptions of original sixteenth century bookkeeping records.Originality/valueThe vigorous debate in the accounting history literature about the dependence of modern capitalism upon a scientific (capitalistic) form of double entry bookkeeping prompted by Sombart has been mainly concerned with England. This paper introduces into the debate material which documents the accounting and business practices of the most commercially advanced region of Europe in the late sixteenth century and the influence of Dutch bookkeeping texts.
Pandora's box
Authors: L'Huillier Barbara 
Published: July 2011

PurposeThis poem aims to present a reflection on the bigger picture of greed and how “hope” is often all the powerless have to hold on to that a better time will come.Design/methodology/approachA fictional poem.FindingsThe poet considers the ugliness of our world and how often “hope” is all humanity has that this ugliness can be transformed into something better.Originality/valueA unique attempt to look at the horrors of this world throughout the ages and how humanity has coped with them.
A day in a stable
Authors: Colbeck Roger 
Published: July 2011

Purpose
– The purpose of this paper is to convey the importance of scheduling dedicated research days.

Design/methodology/approach
– The paper takes the form of a poetic exposition.

Findings
– This paper highlights the necessity for reflective research days in suitably creative off-campus locations.

Research limitations/implications
– The paper emphasises the importance of research to academics and the need to allocate dedicated time in a school
'
s curriculum.

Originality/value
– The paper is a reflective piece written during a research day inspired by the proceedings.
Individual personal relations: effects on service quality
Authors: Jakobsson Liselotte , Holmberg Leif 
Published: July 2011

PurposeThe purpose of this paper is to study patients' attitudes to nurses and investigate what hampering factors occur in the actual nursing situation and what patient features might affect cooperative climates.Design/methodology/approachIn‐depth interviews were conducted with 11 male inpatients suffering prostate cancer. The interviews were personal narrations based on open‐ended questions. The theoretical basis is founded in sense‐making, trust and competence.FindingsExistential issues related to nursing care were interpreted by nurses as a need for (technical) information. However, respondents indicated a need for professional support regarding their whole life. The social climate seems not to be optimal for existential talk owing to hospital routines. Patients' personal traits also affect the propensity to cooperation, and three types were distinguished: cooperating patients; passive patients; and denying patients. Nurses' competence may be regarded as hierarchical levels from optimising single items, over system optimisation and to optimisation from the patient perspective. The study indicates that not even first‐level requirements are met.Research limitations/implicationsOnly patients' views were studied. Nurses' perceptions would add additional insights. Lack of personal relations and cooperation between patient and nurse may decrease service quality. Patient attitudes seem to be a major obstacle. For some patients, passively receiving technical information may be an excuse for not wanting to participate in mutual sense‐making. The supposed need for technical information may also be an excuse for nurses to avoid more sensitive issues.Originality/valueBetter quality of care involves changing patient perceptions and attitudes to what constitutes nursing competence.
Our organizations were never disenchanted
Authors: Boje David M. , Baskin Ken 
Published: July 2011

PurposeThe purpose of this paper is to propose a typology of enchantment approaches that are related to storytelling practices in organizations: enchantment by design and enchantment by emergence.Design/methodology/approachThe authors explore this enchantment framework in a storytelling drawing on examples of living storied spaces and narratives from hospital studies.FindingsThis essay asserts three aspects about enchantment: that mainstream organizational narrative, rooted in classical structuralism and modernity, seems intent on disenchanting life within them. Second, despite such narratives, organizations, such as hospitals the authors studied, were never disenchanted because enchantment resides in many living storied spaces. Finally, many forms of “enchantment” and “disenchantment” are taking place in organization action and its storytelling.Practical implicationsThe paper equips managers with a deeper understanding of how storytelling in organizations can encourage enchantment or disenchantment within the organization and in its relations with their environments (community, nature, humanity).Originality/valueThe value of the paper lies in its theoretical contributions, integrating enchantment‐disenchantment perspectives with a theory of storytelling.
Consultants as legitimizers: exploring their rhetoric
Authors: Bouwmeester Onno , van Werven Ruben 
Published: July 2011

PurposeThe purpose of this paper is to explore how legitimizers invest in their approach to meet the suspicion of being a one‐sided advocate.Design/methodology/approachA multiple case study of four public sector decisions, based on a comparative argumentation analysis of two consulting reports in each case, one written by a legitimizer and one by a devil's advocate. The findings of the document analysis are triangulated with author interviews.FindingsConsultants acting as legitimizers are often suspected of being political allies of a decision maker. To neutralize their reputation as hired guns, these consultants invest in being seen as impartial by making their research approaches transparent and their argumentation balanced to increase their credibility in the eyes of stakeholders, which is necessary to execute their central task: legitimizing a major decision.Research limitations/implicationsThe number of four cases could limit the possible variation within the legitimizer role. Further research could therefore explore under what conditions consultants are willing to argue more one‐sidedly as “advocates”.Practical implicationsPractitioners, such as consultants or decision makers, can apply the approach used in this research to make their method more transparent and to balance their argumentation to get commitment from stakeholders, while legitimizing a decision.Originality/valueThe paper nuances the view on the legitimizer role of consultants in previous studies, by exploring how their arguments are more balanced and transparent than assumed and how they try to contribute to their clients' decision‐making process.
Managing to beat death: the narrative construction process
Authors: Hansen Hans 
Published: July 2011

PurposeThe purpose of this paper is to introduce narrative construction, a method by which participants produce a narrative to make sense of their organizational context, as well as strategically guide action and decision making. While narrative theory has long‐held that people construct narratives to make sense of, and guide, their experience, narrative construction here entails a deliberate and strategic approach to narrative theory.Design/methodology/approachThis is part of an ethnonarrative approach that includes both a constructionist and interpretive narrative and ethnographic methodology.FindingsNarrative construction has research implications for an ethnomethodology of social construction and empirical observation of narrative enactment. There are practical implications for enabling change and building highly‐coordinated organizations.Originality/valueNarrative construction offers a new qualitative methodology and extends ethnonarrative research. The research setting, a death penalty defense team, is also unique. It also moves narrative theory beyond an interpretive device to a constructionist strategy.
Fifty years later
Authors: Pompper Donnalyn 
Published: July 2011

PurposeThe purpose of this paper is to examine identity intersectionalities of age, ethnicity, and gender among US professional women of color working in upper management as they challenge the glass ceiling in order to change organizations from the inside out.Design/methodology/approachFeatured are narratives of 36 midlife‐aged, middle‐class African‐American, Asian‐American, and Hispanic women who have built careers in mediated message industries. Feminism and Foucauldianism provide theoretical underpinning.FindingsThe findings illuminate how midlife‐aged women of color paradoxically resist and accept master narratives of “less than” in striving to change organizations and achieve their maximum potential. Organizational glass ceilings remain impenetrable, but women of color are optimistic that benefits of diverse upper‐level managements ultimately will be embraced. Moreover, overlapping public and private spheres continue to further complicate career advancement.Research limitations/implicationsMethod‐inherent limitations include recognizing that narratives are not generalizable but serve as a point of departure for future study. Implications for theory building are offered, as well as ongoing research suggestions – such as probing intra‐group differences and expanding dialog to include other unique identity groups.Social implicationsOf key import for public policy decision making are research participants' voices – how, as beneficiaries of socio‐political movements and legislation spanning nearly five decades, they still seek to negotiate organizational hierarchies and balance public and private work spheres.Originality/valueHeretofore, little scholarly attention has focused on midlife‐aged women of color and glass ceiling barriers in conjunction with monitoring organizational change. This exploratory study was designed to address the gap; encouraging policymakers and organizational leaders to consider these women's unique identities and experiences.
Finite element analyses and lifetime predictions for SnAgCu solder interconnections in thermal shock tests
Authors: Li Jue , Xu Hongbo , Hokka Jussi , Mattila Toni T. , Chen Hongtao , Paulasto‐Kröckel Mervi 
Published: July 2011

PurposeThe purpose of this paper is to study the reliability of SnAgCu solder interconnections under different thermal shock (TS) loading conditions.Design/methodology/approachThe finite element method was employed to study the thermomechanical responses of solder interconnections in TS tests. The stress‐strain analysis was carried out to study the differences between different loading conditions. Crack growth correlations and lifetime predictions were performed.FindingsNew crack growth data and correlation constants for the lifetime prediction model are given. The predicted lifetimes are consistent with the experimental results. The simulation and experimental results indicate that among all the loading conditions studied the TS test with a 14‐min cycle time leads to the earliest failure of the ball‐grid array (BGA) components.Originality/valueThe paper presents new crack growth correlation data and the constants of the lifetime prediction models for SnAgCu solder interconnections, as well as for the BGA components. The paper adds insight into the thermomechanical reliability evaluation of SnAgCu solder interconnections.