bluuebunny/crossref_metadata_2025_split huggingface dataset:
Structuration and social identity theories
Authors: Broady‐Preston Judith 
Published: December 2009

PurposeThe purpose of this paper is to explore qualitative methodologies appropriate to a research project investigating the boundaries and scope of the information profession, with specific reference to the skills/knowledge base and concepts of “professionalism”.Design/methodology/approachReviewed and critically evaluated here are social theory frameworks, focusing particularly on Structuration theory.FindingsStrong Structuration Theory either singly or in combination with Social Identity Theory, appears to offer a sound methodology to explore concepts of change, conflict and professional identity, from both micro and macro perspectives.Research limitations/implicationsStrong Structuration Theory stands as a powerful tool in discovering reconstituted “boundaries along which professions can build new strategies of legitimisation” and remake themselves.Originality/valueThis review provides a critical evaluation of some of the current methodologies available to help define professional expertise.
Individual differences in service quality assessment
Authors: Hossain Shoeb Zahid , Zabed Ahmed S.M. 
Published: December 2009

PurposeThis paper aims to investigate users' individual differences such as gender and status in service quality assessment of Independent University, Bangladesh Library (IUBL), a top‐ranking private university library in Bangladesh.Design/methodology/approachA survey was conducted among IUBL users using modified version of SERVQUAL instrument. User responses for minimum, expected, and perceived services were calculated by gender and status. The gap scores between perceived and minimum services (adequacy gap) and perceived and expected services (superiority gap) by different groups were computed. Finally, the gap scores of gender and status groups were compared statistically using Mann‐Whitney and Kruskal‐Wallis tests.FindingsThe results showed overall IUBL met minimum service expectations of its gender and status groups. However, desired service expectations were not met though they were close to desired service quality. There were significant differences in gap scores by both gender and status groups. The overall and dimensions superiority gaps were significant between male and female users. Similarly, the overall adequacy gap and dimension‐wise gaps were significant across status groups. These findings suggest that SERVQUAL scores differ across library users' gender and status.Originality/valueThe SERVQUAL modification is done carefully as per local settings. Furthermore, this is the first time an attempt has been made to assess individual differences in service quality of a private university library system in Bangladesh.
Equating scores on “Lite” and long library user survey forms
Authors: Thompson Bruce , Kyrillidou Martha , Cook Colleen 
Published: December 2009

PurposeIn 2009, in Performance Measurement and Metrics, the authors reported results of LibQUAL+® experiments at four universities in which the use of the LibQUAL+® Lite protocol was investigated. The purpose of this article is to briefly report related results for the first use of LibQUAL+® in Hebrew. The authors also take the opportunity to propose another method for equating scores across the LibQUAL+® Lite and the traditional LibQUAL+® protocols.Design/methodology/approachMatrix sampling is a survey method which can be used to collect data on all survey items without requiring every participant to react to every survey question. Here, the authors investigate the features of data from one such survey, the LibQUAL+® Lite protocol, exploring the participation rates, completion times, and result comparisons across the two administration protocols – the traditional LibQUAL+® protocol and the LibQUAL+® Lite protocol – at an Israeli University and for the first time, in Hebrew.FindingsThis experimental approach confirms the previous work which showed that greater completion rates were realized with the LibQUAL+® Lite protocol. The data from the Lite protocol might be the most accurate representation of the views of all the library users in a given community.Originality/valueThis is the first time LibQUAL+® has been used in Hebrew.
Measuring Croatian public and academic library culture
Authors: Petr Balog Kornelija 
Published: December 2009

PurposeThis paper aims to present the results of interviews conducted with public library directors and academic Chief Librarians on various topics connected with library quality in order to determine the library culture in those libraries.Design/methodology/approachSemi‐structured interviews were conducted with ten library directors.FindingsThese interviews represent some of the findings of the project “Evaluation of library and information services: public and academic libraries”. The project investigates library culture in Croatian public and academic libraries and their preparedness for the introduction performance measurement activities. The interviews reveal that library culture has changed positively over the last few years and that library leaders now have a positive attitude towards quality and evaluation activities.Research limitations/implicationsThe findings from the interviews with ten library directors form only a small part of the results of a much larger and comprehensive data gathering exercise (including survey and statistical data).Originality/valueLibrary culture in Croatian libraries is a relatively new concept and as such has not been actively developed and/or created. This article brings the newest update on views, opinions and atmosphere in Croatian public and academic libraries.
Personal knowledge management
Authors: Razmerita Liana , Kirchner Kathrin , Sudzina Frantisek 
Published: December 2009

PurposeThe purpose of this paper is to discuss new approaches for managing personal knowledge in the Web 2.0 era. The paper questions whether Web 2.0 technologies (social software) are a real panacea for the challenges associated with the management of knowledge. Can Web 2.0 reconcile the conflicting interests of managing organisational knowledge with personal objectives? Does Web 2.0 enable a more effective way of sharing and managing knowledge at the personal level?Design/methodology/approachTheoretically deductive with illustrative examples.FindingsWeb 2.0 plays a multifaceted role for communicating, collaborating, sharing and managing knowledge. Web 2.0 enables a new model of personal knowledge management (PKM) that includes formal and informal communication, collaboration and social networking tools. This new PKM model facilitates interaction, collaboration and knowledge exchanges on the web and in organisations.Practical implicationsBased on these findings, professionals and scholars will gain a better understanding of the potential role of Web 2.0 technologies for harnessing and managing personal knowledge. The paper provides concrete examples of how Web 2.0 tools are currently used in organisations.Originality/valueAs Web 2.0 has become integrated in our day‐to‐day activities, there is a need to further understand the relationship between Web 2.0 and PKM.
The structural evolution of the Web 2.0 service network
Authors: Hwang Junseok , Altmann Jörn , Kim Kibae 
Published: December 2009

PurposeThe purpose of this research is to empirically analyse the structure of the Web 2.0 service network and the mechanism behind its evolution over time.Design/methodology/approachBased on the list of Web 2.0 services and their mashups that is provided on Programmableweb, a network of Web 2.0 services was constructed. Within this network a node represents a Web 2.0 service with an open API, and a link between two nodes represents the existence of a mashup service that uses the two nodes.FindingsThe findings suggest that the evolution of the Web 2.0 service network follows the preferential attachment rule although the exponent of the preferential attachment is lower than for other networks following a preferential attachment rule. Additionally the results indicate that the Web 2.0 service network evolves to a scale‐free network but the exponent of the power law distribution is lower than for other networks.Originality/valueThe research applied social network analysis to the Web 2.0 service network. It showed that its network structure and the evolution mechanism are different from those found in similar areas, e.g. the world wide web (WWW). The findings imply that there are factors which lower the exponent of the preferential attachment equation and the power law distribution of the degree centralities.Research limitation/implicationsThis paper did not investigate the factors responsible for the low values of the exponent of the preferential attachment equation and the exponent of the power law distribution. However, it is suggested that it could be correlated with the fact that the interconnection between nodes depends on the property of the nodes.
Assessing metasearch engine performance
Authors: Sadeghi Hamid 
Published: December 2009

PurposeThe purpose of this paper is to present a new method for evaluating the performance of metasearch engines (MSEs), which was used in the reported study to investigate which of eight popular MSEs (Clusty, Dogpile, Excite, Mamma, MetaCrawler, Search.com, WebCrawler and Webfetch) is the best.Design/methodology/approachThis research evaluated the performance of eight MSEs. For each MSE the average of closeness degrees between its ranked result list and those of its underlying search engines (SEs) was measured. Next, these measures were compared to each other to determine which MSE gives the best performance. Furthermore the experiment was repeated ten times with ten different queries to reach a stable result.FindingsThe findings revealed that Dogpile outperformed all the others, followed by MetaCrawler, Excite, Webfetch and then Mamma. MetaCrawler and WebCrawler had almost the same performance and occupied the next positions. Clusty and Search.com performed poorly in comparison to the others.Practical implicationsThe findings of this research would be useful for MSE designers as well as helping the numerous users of MSEs to choose a truly effective one.Originality/valueThis paper provides a novel method for assessing the performance of MSEs and valuable experimental results on eight popular ones.
Building trust in m‐commerce: contributions from quality and satisfaction
Authors: Shao Yeh Yung , Li Yung‐Ming 
Published: December 2009

PurposeMobile commerce (m‐commerce) represents a new area of business opportunity. Past research has often focused on customer acceptance and its antecedents, rather than factors that build trust in m‐commerce. The purpose of this paper is to provide an explanation of factors influencing customer trust towards vendors on the mobile internet.Design/methodology/approachM‐commerce relies on mobile technology and well‐maintained service quality. This paper has applied the service quality model (SERVQUAL) and technology acceptance model (TAM), coupled with proposed quality factors in relation to m‐commerce that, according to the literature, influence customer trust, to empirically test the formation of trust. The proposed model was empirically evaluated using online survey data from 212 experienced m‐commerce customers.FindingsThe results showed that despite customisation, brand image and satisfaction all directly affecting customer trust towards the vendor in m‐commerce, customisation and brand image equally had a stronger direct effect on trust formation. In addition, interactivity and responsiveness had no direct impact, but had an indirect impact via satisfaction on trust towards the vendor.Practical implicationsThis paper contributes a theoretical understanding of factors that activate the development of trust towards the vendor. For vendors in general the results enable them to better develop customer trust in m‐commerce.Originality/valueThe paper verifies the effects of satisfaction and proposed quality factors on customer confidence in m‐commerce. Moreover, this article validates the determinants of satisfaction.
A wiki as intranet: a critical analysis using the Delone and McLean model
Authors: Trkman Marina , Trkman Peter 
Published: December 2009

PurposeThe purpose of this paper is to analyse the benefits and challenges of using a wiki as an intranet/content management system in a company.Design/methodology/approachCombined with elements of action research, a longitudinal case study of implementing a wiki in a department of a Slovenian company was conducted. Interviews, surveys and a log analysis were used for the data collection. The Delone and McLean information systems success model was the underlying theoretical approach to explore the information, systems and service quality.FindingsWhile a wiki may bring important benefits and change to a company's information/knowledge management, the main challenges remain the same as with earlier technological solutions. Additional problems arise due to cultural issues, the lack of control over quality and the fact that service quality largely depends on the users.Research limitations/implicationsA single case study within one company was conducted.Practical implicationsThe findings are important for any manager or developer intending to implement a wiki as an intranet solution as they identify and classify potential challenges.Originality/valueAs one of the first longitudinal case studies of implementing a wiki, several new challenges of Web 2.0 applications and of creating online environments for knowledge sharing are identified, while well‐studied problems concerning other projects seeking to develop information systems also apply. A novel extension to the Delone and McLean model is proposed.
The effect of product presentation mode on the perceived content and continent quality of web sites
Authors: Flavián Carlos , Gurrea Raquel , Orús Carlos 
Published: December 2009

PurposeThe purpose of this paper is to examine the impact of different product presentation modes on consumers' perceptions of web site quality. Specifically the paper identifies the perceived degree of usability as the continent quality and the perceived quality of the information as the content quality of the web site.Design/methodology/approachAn experiment was conducted with a sample of 86 individuals. Changes in the presentation of the information were made in terms of mode (paragraph or schema) and arrangement (list or grid).FindingsUsers perceived a higher degree of usability and a higher quality of information when the information was presented in a schematic way than when it was presented as a paragraph. However, no significant effects were found regarding the spatial arrangement of the products. Regarding the possible interaction effect, the combination of schematic information displayed in a list produced the greatest effects on users' perceptions.Research limitations/implicationsConsumers show a greater preference for those web sites that provide them with efficient tools for acquiring information and forming knowledge about the alternatives available. Specifically, when products are displayed on the computer screen, designers should focus on presenting the information in a schematic way. Moreover, if this information is organised in a list or table where all the products can be assessed consecutively, the perceptions about the web site may be enhanced.Originality/valueThis is one of the first studies that explains the main factors that affect the perceived quality of a web site from the users' perspective. The analysis of the users' perceptions and the marketing viewpoint could help designers to create web sites that best match their users' information needs.
A simple method for excluding self‐citation from the h‐index: the b‐index
Authors: Brown Richard J.C. 
Published: December 2009

PurposeThe purpose of this conceptual paper is to present a simple, novel method for excluding self‐citation from h‐index values – the b‐index.Design/methodology/approachThe work described assumes that relative self‐citation rate is constant across an author's publications and that the citation profile of a set of papers follows a Zipfian distribution, and from this derives a simple mathematical expression for excluding self‐citation from h‐index values.FindingsIt is shown that this new index is simply equal to the integer value of the author's external citation rate (non‐self‐citations) to the power three quarters, multiplied by their h‐index. This value, called the b‐index, does not require an extensive analysis of the self‐citation rates of individual papers to produce, and appropriately shows the biggest numerical decreases, as compared to the corresponding h‐index, for very high self‐citers.Practical implicationsThe method presented allows the user to assess quickly and simply the effects of self‐citation on an author's h‐index.Originality/valueThis paper provides a simple and novel method for excluding self‐citation from the h‐index and should be of interest to those interested in bibliometrics and databases of scientific literature.
Image retrieval from the web using multiple features
Authors: Vadivel A. , Sural Shamik , Majumdar A.K. 
Published: December 2009

PurposeThe main obstacle in realising semantic‐based image retrieval from the web is that it is difficult to capture semantic description of an image in low‐level features. Text‐based keywords can be generated from web documents to capture semantic information for narrowing down the search space. The combination of keywords and various low‐level features effectively increases the retrieval precision. The purpose of this paper is to propose a dynamic approach for integrating keywords and low‐level features to take advantage of their complementary strengths.Design/methodology/approachImage semantics are described using both low‐level features and keywords. The keywords are constructed from the text located in the vicinity of images embedded in HTML documents. Various low‐level features such as colour histograms, texture and composite colour‐texture features are extracted for supplementing keywords.FindingsThe retrieval performance is better than that of various recently proposed techniques. The experimental results show that the integrated approach has better retrieval performance than both the text‐based and the content‐based techniques.Research limitations/implicationsThe features of images used for capturing the semantics may not always describe the content.Practical implicationsThe indexing mechanism for dynamically growing features is challenging while practically implementing the system.Originality/valueA survey of image retrieval systems for searching images available on the internet found that no internet search engine can handle both low‐level features and keywords as queries for retrieving images from WWW so this is the first of its kind.
Calculating the h‐index and other bibliometric and scientometric indicators from Google Scholar with the Publish or Perish software
Authors: Jacsó Péter 
Published: December 2009

PurposeThe purpose of this paper is to is to discuss the results of recent experiments in calculating the h‐index and other bibliometric and scientometric indicators from Google Scholar with the Publish or Perish software.Design/methodology/approachThe paper discusses the Publish or Perish (PoP) software and finds that is a swift and elegant tool to provide the essential output features that Google Scholar does not offer.FindingsIt is found that PoP allows the user to edit the result lists presented in a compact, efficient grid‐format. It facilitates the identification and removal of duplicate entries by offering dynamic sorting of the set by eight metadata elements, un‐checking items and instant recalculation of the indicators.Originality/valueSome changes are recommended to enhance this useful utility by allowing users to clean and edit the erroneous entries in the result set, and then back‐load it to PoP for the recalculation of the indicators. It is also suggested that the option to upload into PoP the result lists produced in CSV format from Web of Science and Scopus (which have much more reliable and reproducible data than Google Scholar) should also be offered.
Determining a conceptual framework for green FM intellectual capital
Authors: Baharum M.R. , Pitt M. 
Published: December 2009

PurposeThe purpose of this paper is to consider how a facilities management (FM) organisation can strategically manage its intellectual capital with regard to environmental management services and to suggest a conceptual strategy for determining FM intangible assets' competitiveness and performance.Design/methodology/approachThis paper is based on a literature review of published work within the industry in relation to environmental issues and FM knowledge management, forming a basis for a further research paradigm.FindingsBuilding on the resource‐based view of the FM organisation, the FM intellectual capital framework is referred to emphasize the significance of green strategy in its knowledge components.Research limitations/implicationsThis paper emphasizes the importance of FM intellectual capital in achieving overall sustainability and profitability to an organisation. However, due to limitations of experience within the FM knowledge perspective, it will take a while before significant results can be provided in proof of this.Practical implicationsThis paper establishes an imperative approach about FM knowledge capital capability to drive a greater environmental effectiveness and to reduce liability from a pertinent environmental directive.Originality/valueThis paper theoretically evaluates the importance of FM intangible assets to the development of environmental management by an FM firm.
The application of supply chain management and collaborative innovation in the delivery of facilities management services
Authors: Nazali Mohd Noor Mohd , Pitt Michael 
Published: December 2009

PurposeThe purpose of this paper is to define supply chain management (SCM) in facilities management (FM) and in generic business context, and extensively review critical elements to ensure the success of SCM and collaborative innovation in FM as a service delivery system.Design/methodology/approachThe paper employs comprehensive literature reviews from a number of publications retrieved from electronic databases, journals and books.FindingsSCM helps organisations to execute strategic purchasing for sustainable market position in a rapidly changing and competitive environment. Facilities will be effectively managed by adopting strategic alliances in SCM with FM suppliers through faster service delivery, increase in service efficiency and cost savings.Research limitations/implicationsLimited literature available on SCM in FM prevents comprehensive results, underlining further discussions on the critical aspects that can be adopted to ensure success in SCM in the context of FM service delivery.Practical implicationsThis paper provides an in‐depth analysis of SCM and the significance of adopting critical elements within SCM to ensure the success of a business in an environment that is constantly changing due to various expected or unexpected factors.Originality/valueThis paper presents literature updates on the needs of SCM in ensuring an organisation's sustainability, and in creating effective business collaborations to obtain profits through a common objective in FM.