bluuebunny/crossref_metadata_2025_split huggingface dataset:
Management of service supply chains with a service‐oriented reference model: the case of management consulting
Authors: Giannakis Mihalis 
Published: August 2011

PurposeThis paper aims to explore the utility of the manufacturing biased supply chain operations reference (SCOR) tool in services and develops a reference model for use in service organisations.Design/methodology/approachServices are considered as supply chain processes that are balanced around the capacity of the firm through the upstream sourcing processes. Empirical research is undertaken to model the design, creation and delivery processes of a management consultancy as a supply chain and to identify the potential application and benefits of the tool in a service context.FindingsThe developed model conceptualises the capacity of service firms as a resource inventory to build a service offering. This inventory‐capacity duality that describes a service firm's capabilities is applicable across a wide spectrum of the service sector. Six major processes for the design and management of service supply chains are identified: plan, source, develop, adapt, operate, and recover.Research limitations/implicationsThe reference framework that is developed is a proposition of how management in service supply chains could be standardised. Recommendations for future work are outlined so that an expansive reference tool can be developed to bridge the gap in service supply chain benchmarking and optimisation.Practical implicationsThe developed process reference model can improve the overall performance of service provision systems through synchronised and well‐coordinated integration of the different supporting services into supply chains.Originality/valueThe paper develops an original reference architecture for business services processes, which can be used to improve the overall performance of services design and delivery.
Service quality in supply chain: empirical evidence from Indian automotive industry
Authors: Prakash Gyan 
Published: August 2011

PurposeThis paper aims to conceptualize the role of service quality in the manufacturing supply chain, present a scale to measure the same, and a model that proposes that internal and external service quality initiatives lead to loyalty and satisfaction of supplier, which in turn are determinants of competitive advantage and organizational performance of the focal organization.Design/methodology/approachThe research design for this paper includes a combination of literature review, exploratory interviews with scholars and practitioners, and a survey of 156 practitioners in three automobile‐manufacturing companies in North India. Structural equation modeling has been used for data analysis.FindingsThe paper has developed a scale to measure service quality in the supply chain, and presented a model and set of propositions related to service quality in the supply chain. The model proposes linkages of service quality with loyalty, satisfaction, competitive advantage and organizational performance. The author has empirically tested the model at supplier‐manufacturer dyad and found that the data fit the model.Research limitations/implicationsFuture researchers could validate this scale, and empirically test the proposed model. Insights derived from supplier‐manufacturer dyad may be transferred to other dyads of supply chain such as manufacturer‐distributor, distributor‐retailer, and manufacturer and its own employees.Practical implicationsThis study would be of interest to manufacturing industry practitioners interested in internal and external service quality improvements. This study finds support for strengthening relationships between a focal organization and its suppliers. Service quality‐based business processes can help strengthen business relationships, develop synchronized linkages between supply chain members, and consequently gain competitive advantage.Original/valueThere are few empirical studies that measure service quality in manufacturing industries or the supply chain. The role of internal and external service quality and their linkages with loyalty, satisfaction, competitive advantage and organizational performance has previously not been conceptualized.
“Life could be a dream”
Authors: Brian Flynn C. , Feild Hubert S. , Bedeian Arthur G. 
Published: August 2011

PurposeThe purpose of this paper is to first identify the work‐ and non‐work‐related criteria US‐based management doctoral students consider important in selecting an initial academic appointment, and second, to explore whether gender and race/ethnicity are associated with the importance attached to these criteria.Design/methodology/approachTo address these objectives, the authors developed a 125‐item survey of work‐ and non‐work‐related criteria that management PhD students about to enter the academic labor market for the first time may wish to consider in weighing prospective job opportunities.FindingsJob and professional considerations were dominant in assessing an initial employment opportunity. Female doctoral students differed from their male counterparts in attaching greater importance to four major themes: family friendliness, research support, clarity of performance and reward criteria, and university and community diversity. Race/ethnicity differences were also found, with Asian doctoral students valuing considerations related to academic prestige and research support more than their White counterparts.Research limitations/implicationsRespondents indicated their race/ethnicity, but not their nationality, or whether they were immigrants or US citizens and, thus, may have confounded the results to some degree.Practical implicationsThe authors' results carry important implications for departmental administrators seeking to fill open positions with first‐time faculty candidates, as well as management PhD students interested in whether a department can meet their expectations regarding academic and financial resources necessary for academic success.Originality/valueIn that detailed information about what PhD students in general and management doctoral students in particular want in an initial academic appointment is limited, the paper fills a longstanding gap in the research literature.
A model of psychological contract creation upon organizational entry
Authors: Tomprou Maria , Nikolaou Ioannis 
Published: August 2011

PurposeThe purpose of this paper is to highlight the importance of a number of factors in newcomers' psychological contract development.Design/methodology/approachThe approach taken is a literature review with the development of a conceptual model.FindingsThe paper contributes to the psychological contract literature by adopting a sensemaking perspective and focusing on the role of newcomers' pre‐entry expectations and emotions on the psychological contract creation process. The authors also discuss the differential role of contract makers and facilitators and the modes they employ to influence newcomers' psychological contract creation.Originality/valuePsychological contract research has emphasized the consequences of psychological contract breach and violation. The paper's aim is to direct attention at understanding the psychological contract in its very initial stages. The authors discuss implications for research and practice on managing psychological contract creation.
A Chinese longitudinal study on work/family enrichment
Authors: Lu Luo 
Published: August 2011

PurposeThe purpose of this paper is to explore reciprocal relationships between work/family resources, work/family enrichment (WFE), and work/family satisfaction in a Chinese society.Design/methodology/approachA longitudinal design was adopted using a three‐wave panel sample. Data were obtained from 310 Taiwanese employees on three occasions, six months apart.FindingsResults of cross‐lagged structural equation modeling analyses offered strong support for the hypothesized reciprocal relationships between the focal constructs. The authors found that while modeling WFE, work resources (supervisory support), WFE and job satisfaction were mutually related to one another over time. While modeling family‐to‐work enrichment (FWE), family resources (family support), FWE and family satisfaction were again mutually related to one another over time.Originality/valueThis is the first longitudinal study on WFE with a non‐Western sample. Basing upon the findings, the authors suggest that the common theoretical models postulating a linear causal chain of work/family antecedents→work/family interaction (WFI)→work/family consequences are inadequate. Instead it is recommended that more elaborate and recursive models including reciprocal relationships need to be formulated to better represent the dynamic and fluid nature of WFI processes.
Words from the heart speak to the heart
Authors: Lee Raymond T. , Brotheridge Céleste M. 
Published: August 2011

PurposeThe purpose of this paper is to understand, from the child care worker's perspective, how work experience, display rules, and affectivity are related to emotional labor. It also examines the utility of separating surface acting into its two components: the hiding and faking of emotions.Design/methodology/approachThis study is based on a cross‐sectional self‐report survey of 198 child care workers in Western Canada.FindingsDeep acting occurred more frequently among younger workers, whereas experienced workers hid their feelings more frequently than did their less‐experienced counterparts. The requirement to express positive emotions was associated with deep acting and faking emotions, whereas the requirement to suppress negative emotions was associated with hiding feelings.Research limitations/implicationsResults support the treatment of surface acting's components as distinct given their differential association with the other variables. Future research should validate the emotional labor measure in service occupations that involve different frequency and intensity levels of contact.Practical implicationsThe finding that young and inexperienced workers appear to engage in different emotion regulation strategies than mature and experienced workers may be due to their job training. A potential solution is to include service learning projects in child care training that build their confidence in communicating with parents.Originality/valueUse of the revised Emotional Labour Scale in future studies may facilitate a deeper understanding of workplace emotional expression.
The development and future of deaf forensic mental health services
Authors: Gibbon Simon , Doyle Colin 
Published: August 2011

PurposeThis paper aims to review the need for and development of specialist deaf secure mental health services.Design/methodology/approachThe paper is a review article; it begins by giving a brief overview of deafness and the relationship between deafness, mental health problems and offending. Following this, relevant literature and Department of Health (DoH) guidance is summarised and a description of the current UK services is given.FindingsIn 2001, Young et al. highlighted the needs of deaf mentally disordered offenders and the requirement for specialist forensic mental health services for this group. Since then several DoH guidance documents have been published that, amongst other things, highlighted the need to develop deaf forensic mental health services. There have now been substantial service developments in this area but substantial gaps remain – most notably, a lack of specialist mental health provision for deaf prisoners.Originality/valueThe paper offers insights into the development and future of deaf forensic mental health services.
Including the excluded: high security hospital user perspectives on stigma, discrimination, and recovery
Authors: Williams Anna , Moore Estelle , Adshead Gwen , McDowell Anthony , Tapp James 
Published: August 2011

PurposeThe purpose of this paper is to document reflections on experiences of stigma and discrimination as described by predominantly black and ethnic minority (BME) service users in a high security hospital via a slow‐open therapy group. Service users from BME are known to have higher drop‐out rates and poorer treatment outcomes in non‐forensic therapy settings (Rathod et al.). Further, they are over‐represented in forensic services and often disengage, because their views and feelings are poorly understood (Ndegwa).Design/methodology/approachThematic analysis was applied to a sample of electronically stored running records of group sessions, in which experiences of care, discrimination, hope, despair, and recovery were shared.FindingsOver a three‐year period, 18 forensic patients participated in the group. Group members' reflections on detention, offending and illness were collected. Themes relating to isolation and distance, other barriers to recovery and strategies for coping “against the odds”, are illustrated via anonymised material from the sessions.Research limitations/implicationsStigma and discrimination are difficult concepts to hold in mind, and are therefore difficult to access. Nevertheless, their effects can be so all encompassing for patients in high security that hope is hard to sustain. The extent to which the themes generated by this sample are representative of those pertinent to others in similar secure settings is inevitably beyond the scope of this paper.Practical implicationsService users can, and do, share ideas about possibilities for surviving despite their past. Their comments shed light on barriers to engagement for this potentially marginalized population, and possibilities for improving the capacity of the clinical service to hear their voices on an issue of such importance to their potential for recovery.Social implicationsSpecific attention to the perspectives of all service recipients on the impact of illness and their recovery is required in a modern health service, where inclusion is a guiding principle.Originality/valueInterventions for addressing stigma for the most marginalized are infrequently described, but are potentially relevant for all.
Architectural change and the effects on the perceptions of the ward environment in a medium secure unit for women
Authors: Long Clive G. , Langford Vikki , Clay Rebecca , Craig Lorraine , Hollin Clive R. 
Published: August 2011

PurposeThe purpose of this paper is to describe the architectural design considerations and effects of moving patients from an adapted Victorian medium secure unit to a purpose built facility.Design/methodology/approachPatients and staff views of the old and new unit environments were compared in terms of homeliness, architectural features, ward atmosphere (WAS) and patient satisfaction.FindingsThe new unit was rated as more homely. The change of environment did not increase risk behaviours and was associated with a reduction in symptomatology.Research limitations/implicationsLimitations of the study include the small‐sample size and choice of measure of WAS. More research is needed into the constituents of “planned” environments where the physical environment is the primary intervention.Practical implicationsThese include the need for close collaboration among architects, clinicians and patients in order to maximise the therapeutic benefit of the built environment.Originality/valueThis paper contributes to a small literature that “bridges” architectural, psychiatric and environmental domains.
The influence of belonging to virtual brand communities on consumers' affective commitment, satisfaction and word‐of‐mouth advertising
Authors: Royo‐Vela Marcelo , Casamassima Paolo 
Published: August 2011

PurposeThis paper aims to explore some of the effects of belonging to a virtual brand community on consumer behaviour. It also proposes the concept of belonging as a three‐dimensional construct.Design/methodology/approachThe paper proposes that belonging to a virtual community has positive effects on consumer satisfaction, affective commitment and word‐of‐mouth behaviour. After validation of the measurement scales the hypotheses are contrasted through modelling.FindingsThe data show that belonging to a virtual community may enhance consumer satisfaction, affective commitment and word‐of‐mouth advertising towards the brand around which the community is developed. In addition, the paper introduces a third dimension to the construct of belonging, called non‐participative belonging. Active participative belonging influences the level of satisfaction and affective commitment more positively than passive and non‐participative belonging.Research limitations/implicationsData were obtained through surveys, web surveys and online interviews. There were also limitations of sample size and sampling procedure.Practical implicationsManagers may enhance consumer satisfaction, affective commitment and word‐of‐mouth advertising by developing virtual brand communities and promoting consumers' participation in them.Originality/valuePrevious works that have focused on virtual brand communities have never concentrated on virtual brand communities within Facebook. In addition, prior to this study, belonging to a virtual brand community was a two‐dimensional construct: active and passive participative belonging. The paper identifies a third dimension as non‐participative belonging. Thus this paper offers new areas for future research.
Language resources used in multi‐lingual question‐answering systems
Authors: Olvera‐Lobo María‐Dolores , Gutierrez‐Artacho Juncal 
Published: August 2011

PurposeIn the field of information retrieval, some multi‐lingual tools are being created to help the users to overcome the language barriers. Nevertheless, these tools are not developed completely and it is necessary to investigate more for their improvement and application. One of their main problems is the choice of the linguistic resources to offer better coverage and to solve the translation problems in the context of the multi‐lingual information retrieval. This paper aims to address this issue.Design/methodology/approachThis research is focused on the analysis of resources used by the multi‐lingual question‐answering systems, which respond to users' queries with short answers, rather than just offering a list of documents related to the search. An analysis of the main publications about the multi‐lingual QA systems was carried out, with the aim of identifying the typology, the advantages and disadvantages, and the real use and trend of each of the linguistic resources and tools used in this new kind of system.FindingsFive of the resources most used in the cross‐languages QA systems were identified and studied: databases, dictionaries, corpora, ontologies and thesauri. The three most popular traditional resources (automatic translators, dictionaries, and corpora) are gradually leaving a widening gap for others – such as ontologies and the free encyclopaedia Wikipedia.Originality/valueThe perspective offered by the translation discipline can improve the effectiveness of QA systems.
Using online collaborative tools for groups to co‐construct knowledge
Authors: Kai‐Wai Chu Samuel , Kennedy David M. 
Published: August 2011

PurposeThe purpose of this paper is to report on and describe the use of MediaWiki and Google Docs at undergraduate level as online collaboration tools for co‐constructing knowledge in group project work.Design/methodology/approachParticipants included 22 undergraduate students from the Information Management Programme at the University of Hong Kong. All the students had used MediaWiki for the major project in their knowledge management course and Google Docs for their final year project. Questionnaires and semi‐structured telephone interviews were administered after completion of the course/final year project. All interview conversations were audio‐recorded and transcribed for analysis. Each transcript was e‐mailed to the interviewee for accuracy review. The qualitative data supplemented, enriched and clarified the quantitative responses from the online surveys.FindingsThe results indicated that some of the students had positive experiences using the tools for online collaboration in the group projects. Although more students found MediaWiki an effective knowledge management tool than Google Docs, many students highlighted the user‐friendly features of Google Docs.Originality/valueThese platforms (MediaWiki and Google Docs) gave teachers the facility to closely monitor student progress, and to provide feedback to assist in the effective management of the report‐writing process. Moreover,the use of Google Docs in an academic setting remains largely unexplored in the literature, even though the collaborative features of MediaWiki and Google Docs are relatively comparable.
Examining the critical success factors of mobile website adoption
Authors: Zhou Tao 
Published: August 2011

PurposeThe purpose of this research is to examine the critical success factors of mobile web site adoption.Design/methodology/approachBased on the valid responses collected from a questionnaire survey, the structural equation modelling technique was employed to examine the research model.FindingsThe results indicate that system quality is the main factor affecting perceived ease of use, whereas information quality is the main factor affecting perceived usefulness. Service quality has significant effects on trust and perceived ease of use. Perceived usefulness, perceived ease of use and trust determine user satisfaction.Practical implicationsMobile service providers need to improve the system quality, information quality and service quality of mobile web sites to enhance user satisfaction.Originality/valuePrevious research has mainly focused on e‐commerce web site success and seldom examined the factors affecting mobile web site success. This research fills the gap. The research draws on information systems success theory, the technology acceptance model and trust theory as the theoretical bases.
Interpretations and misinterpretations of scientometric data in the report of the Royal Society about the scientific landscape in 2011
Authors: Jacsó Péter 
Published: August 2011

PurposeThis paper aims to discuss some caveats about the findings of Part 1 of the Royal Society's report from the perspective of the choice and reliability of the source base, and the bibliometric and scientometric indicators.Design/methodology/approachThe paper argues that the Royal Society's report gives too much emphasis to the growth rate of the publications of Chinese researchers when interpolating those data and forecasting that, within the decade and possibly as early as 2013, China will be ahead of even the USA in terms of the number of publications.FindingsIn an era when the “publish or perish” slogan is replaced by the “get cited or perish” mantra, the report barely discusses how much China is behind the world average and especially the above countries in terms of the most important scientometric indicators that take into account the productivity/quantity aspect and the citedness of publications as a proxy for quality.Originality/valueThe paper illustrates that there are much better measures for the assessment of research activity than the one‐dimensional productivity numbers, such as the h‐index or the uncitedness rate, and the citations/publication rate where China is far below and the USA is far above the world average scores, and uses some charts to paint a more realistic picture of the scientific landscape.