bluuebunny/crossref_metadata_2025_split huggingface dataset:
Post‐adoption online shopping continuance
Authors: Liu Chuanlan , Forsythe Sandra 
Published: January 2010

PurposeThe purpose of this paper is to examine post‐adoption usage of the internet as a shopping channel. It aims to examine the effects of innovation attributes on post‐adoption shopping behaviours to determine whether factors predicting initial adoption will be effective in predicting post‐adoption. It also aims to examine the links between two usage patterns (purchasing experience product versus search product) and online shopping continuance. The paper also seeks to compare strength of identified links among innovation attributes, online purchase behaviors and online shopping continuance.Design/methodology/approachAn online survey of a national sample of online shoppers identifies online purchase behaviours for search and purchase goods; data are analysed using structural equation modelling to test the proposed model and the hypotheses.FindingsThe analysis finds support for the proposed research model and indicates that experience product purchasing has the most salient effect on online shopping continuance. Innovation attributes predicting initial adoption do not play the same roles in post‐adoption usage.Research limitations/implicationsThe survey suffered from self‐selection and self‐reporting limitations normally associated with a panel sample.Practical implicationsPost‐adoption actual use behaviour is the most robust predictor of channel‐loyal shopping behaviour; therefore, focusing solely on improving online shoppers' favourable perceptions or positive attitudes toward shopping online might not be an efficient approach.Originality/valueThis research contributes to the marketing literature on consumer innovation diffusion by extending the consumer innovation adoption process to the post‐adoption context.
Grocery store image, travel distance, satisfaction and behavioral intentions
Authors: Hsu Maxwell K. , Huang Yinghua , Swanson Scott 
Published: January 2010

PurposeThe purpose of this paper is to study the interrelationships among grocery store image, travel distance (TD), customer satisfaction, and behavioral intentions (BI) in a college town setting.Design/methodology/approachSurveys are given to undergraduate college student grocery shoppers in a Midwest college town. The 400 usable questionnaires are randomly divided into two parts: one subsample was used for exploratory factor analysis while the other (larger) subsample was used for confirmatory factor analysis and subsequently the structural path analysis.FindingsGrocery store image is identified as a second‐order construct reflected by the three key components of merchandise attributes (MEA), store ambience and service (SAS), and marketing attractiveness (MGA). Although store image is an important driver of BI, its indirect effect through customer satisfaction is found to be substantially greater than its direct effect on BI. Interestingly, TD is positively related to satisfaction, which highlights the possibility for retailers to overcome the distance disadvantage.Originality/valueAs few studies have attempted to characterize the US grocery market in terms of the reasons for their choice, this exploratory study is unique because it investigates grocery shopping behavior in a traditional American college town. Specifically, the distinctive market factors (e.g. the relative scarcity of grocery retailers, their distance from campus, and the mix of grocer types in or around the Midwest college town) add value and contribute to the retailing literature.
Psychographic characteristics affecting behavioral intentions towards pop‐up retail
Authors: Kim Hyejeong , Fiore Ann Marie , Niehm Linda S. , Jeong Miyoung 
Published: January 2010

PurposeThe purpose of this paper is to explore relationships between consumer innovativeness, market mavenism, shopping enjoyment, and beliefs, attitude, and patronage intentions toward pop‐up retail.Design/methodology/approachA survey technique using a national sample of consumers resulted in 869 usable responses. Structural equation modeling is used to test the hypothesized relationships among variables.FindingsFindings show that consumer innovativeness and shopping enjoyment influence beliefs about the importance of hedonic elements of pop‐up retail (novelty/uniqueness factor) and attitude toward pop‐up retail, which affects patronage intentions.Practical implicationsFindings provide support for the effectiveness of pop‐up retail, an experiential marketing strategy, at enhancing the appeal of a retail venue to consumers exhibiting higher tendencies in innovativeness and shopping.Originality/valueThis paper provides an investigation of consumer psychographic characteristics and their effect on attitude and behavioral intentions towards a new experiential marketing format, pop‐up retail. This paper demonstrates empirically how consumer innovativeness and shopping enjoyment, noted as growing tendencies among consumers, affect beliefs, attitude, and behavioral intentions towards pop‐up retail.
Consumer trust in service companies: a multiple mediating analysis
Authors: Kantsperger Roland , Kunz Werner H. 
Published: January 2010

PurposeThe concept of “trust” has gained considerable importance in the field of marketing during the last decades and is seen as a key mediator of customer relationship marketing. But upon a closer look at the literature, the construct “trust” is conceptualized and measured very differently. Based on a literature review and theoretical work, the purpose of this paper is to develop a conceptual model of consumer trust in a service company, which distinguishes two fundamental dimensions. Using these dimensions, it is possible to detect different mediating effects of trust in the customer relationship to the service company.Design/methodology/approachAntecedents and consequences of trust are studied in a business‐to‐consumer services context in the banking industry. To test hypotheses, empirical data are collected from a sample of 232 retail bank customers with checking accounts. By means of a LISREL approach, two rivalling measurement models of trust are compared and show various mediating effects.FindingsThe empirical data support the two‐dimensional model of trust. Further, the two dimensions of trust are mediating the effect of customer satisfaction (CS) differently. In particular, it is shown that “benevolence” has a significantly greater influence on customer loyalty than “credibility.” Finally, beside CS, the customer's propensity to trust also influences trust.Research limitations/implicationsFindings are limited to the cross‐sectional design of the study and the financial industry.Practical implicationsFor the management of consumers' trust perception, the adequate conceptualization and measurement of trust is central. The aspect of benevolence is crucial for creating consumer loyalty and trust as well as the building of customer relationships. Consequently, management should foster activities to signal customers to be benevolent partners (e.g. service guarantees and branding) to ensure a high‐quality service experience.Originality/valueIn previous research, trust has been often conceptualized and measured in an inconsistent and unequivocal way. In the proposed approach, the two facets of trust are theoretically conceptualized and measured separately. Thus, differentiated effects of antecedents as well as consequences of trust can be detected.
A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Authors: Svari Sander , Svensson Göran , Slåtten Terje , Edvardsson Bo 
Published: January 2010

PurposeThe purpose of this paper is to describe and test a construct of perceived justice and its DIP‐dimensions (i.e. distributive, interactional, and procedural) in the context of both the consumers' initial negative service experiences' and the following processes of complaint handling. The objective is also to investigate similarities and differences of perceived justice in negative service experiences and complaint handling, and the validity of the constructs over time.Design/methodology/approachA triangular approach is used, based upon interviews and a survey in the Norwegian tourism industry. This paper reports on the results from a survey consisting of 3,104 customers. Comparative and confirmatory testing of perceived justice during the initial service encounter and subsequent complaint‐handling process has been performed.FindingsThe DIP‐dimensions of the construct of perceived justice in the service encounters tested have indicated a satisfactory fit, validity, and reliability.Research limitations/implicationsThe empirical findings provide a seed for future research to refine and extend corporate endeavors in managing critical incidents of both service encounters and service recovery.Practical implicationsStrategies to manage the perceived justice in negative service encounters and complaint handling should aim at managing the DIP‐dimensions of negative incidents in service encounters.Originality/valueThe DIP‐construct brings together, complements and fortifies existing theory and previous research in the context of justice in service encounters and complaint handling. Addressing both pre‐ and post‐complaint processes provides a complementary contribution to the field in focus.
Service failures in online double deviation scenarios: justice theory approach
Authors: Lee Eun‐Jung , Park JungKun 
Published: January 2010

PurposeThe purpose of this paper is to identify types of service failures in a double deviation scenario within the contexts of online retailing.Design/methodology/approachCritical incident technique; customer complaints to online third parties; and four‐factor justice dimensionality.FindingsFindings of this paper show distinctive sets of service failures in two separate service failure stages of double deviation (i.e. the initial service failure and recovery failure stages) within online retailing. Initial service failures mainly reflect cognitive issues generated from an online‐specific store atmosphere and threaten distributive or procedural justice perceptions. In comparison with distributive and procedural justice perceptions still being dominant, service failures in the recovery failure stage consist of interpersonal and emotional issues generated from customer‐company interactions, threatening interpersonal justice perceptions.Originality/valueThis paper contributes to broadening the current understanding of the dynamics of online customer dissatisfaction, by first identifying types of service failures that occur in both stages of online double deviation. This paper also introduces customer complaints to online third parties as a useful data resource for the study of service failure/recovery.
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Authors: Barber Nelson , Scarcelli Joseph M. 
Published: January 2010

PurposeThe purpose of this paper is two‐fold: to enhance the tangible quality construct by considering cleanliness as a customer service quality dimension; and to assess customers' opinions on cleanliness by gender and education.Design/methodology/approachThe population under study is the general adult population of a Southwestern US city. The subjects voluntarily participate through a link to an anonymous online survey provided on a university's daily electronic news medium. Reliability and factor analyses are used to determine if the 32 criteria will in fact become an effective analysis measurement scale for cleanliness and multivariate analysis is used for the segmentation.FindingsThe results indicate that customers have made decisions to select, stay or return to an establishment based upon cleanliness. The results are meaningful because they suggest a scale that is reliable and valid and can be used to measure customer perceptions of cleanliness in a service organization. The results also confirm that education and gender are significant factors in assessing perceptions of cleanliness.Research limitations/implicationsThe sampling method is a limitation to this study, as the sample represents a limited cross‐section of the US population.Practical implicationsThe results of this paper provide service establishments that consider loyalty and repeat business key to their financial success, indicators that cleanliness is a critical component of the overall physical environment and influence customers' assessment of the service experience.Originality/valueThis paper examines the dimension of cleanliness in detail through the creation of a measurement scale and considers customers' perceptions and willingness to return.
A bibliometric analysis of service research from Asia
Authors: Chuan Tan Kay , Goudarzlou Atarod , Chakrabarty Ayon 
Published: January 2010

PurposeThe purpose of this paper is to investigate the contribution of Asian researchers towards the literature on service science. In achieving this aim, a review of papers published in five top service research journals is carried out.Design/methodology/approachPapers from the following five service research journals are reviewed: International Journal of Service Industry Management, Journal of Services Marketing, Journal of Service Research, Managing Service Quality, and Service Industries Journal. The review considers all papers published in the journals over a 14‐year period from 1995 to 2008. The abstract and main body of the papers are analyzed for content.FindingsThis paper identifies the core contribution of researchers from Asian countries. The top five Asian countries identified are Taiwan, Singapore, Hong Kong, Israel, and South Korea. Also identified are patterns and emphases in service research across different countries.Research limitations/implicationsThis paper focuses on five top service research journals over a 14‐year period. Patterns of research emphasis in over 280 publications are analyzed. Further studies can include other journals and/or conferences in service science.Practical implicationsScholars can benefit from insights into the contribution by Asian researchers in services. Specifically, the paper notes the particular emphases of research from different Asian countries while acknowledging the reach and richness of their contributions.Originality/valueThe main value of this paper is its uniqueness in discussing the contribution of researchers specific to Asian countries in top service journals. This paper provides valuable insights into the nature of academic publishing of Asian researchers in this burgeoning area.
Inherent irreversibility and thermal stability for steady flow of variable viscosity liquid film in a cylindrical pipe with convective cooling at the surface
Authors: Makinde O.D. , Maserumule M. 
Published: January 2010

PurposeThe purpose of this paper is to investigate the inherent irreversibility and thermal stability in the flow of a variable viscosity fluid through a cylindrical pipe with convective cooling at the surface.Design/methodology/approachThe non‐linear momentum and energy equations governing the flow are solved analytically using a perturbation method coupled with a special type of Hermite‐Padé approximation technique implemented numerically on MAPLE.FindingsExpressions for dimensionless velocity and temperature, thermal criticality conditions and entropy generation number are obtained. A decrease in the fluid viscosity enhances both entropy generation rate and the dominant effect of heat transfer irreversibility near the wallOriginality/valueThis paper presents the application of the second law of thermodynamics and a special type of Hermite‐Padé approximation technique to variable viscosity cylindrical pipe flow with convective cooling at the wall.
Spatially modulated thermal convection
Authors: Obé Marianne , Khayat Roger E. 
Published: January 2010

PurposeThe purpose of this paper is to investigate the thermal convection inside a spatially modulated domain.Design/methodology/approachThe governing equations are mapped onto an infinite strip, allowing Fourier expansion of the flow and temperature in the streamwise direction.FindingsSimilar to Rayleigh‐Benard convection, conduction is lost to convection at a critical Rayleigh number, which depends strongly on both the modulation amplitude and the wavenumber. The effect of modulation is found to be destabilizing (stabilizing) for conduction for relatively large (small) modulation wavelength. Oscillatory convection sets in as the Rayleigh number is increased.Originality/valueThis paper presents novel results.
Multi‐resolution simulation of double‐diffusive convection in porous media
Authors: Peterson J.W. , Murray B.T. , Carey G.F. 
Published: January 2010

PurposeThe purpose of this paper is to consider double‐diffusive convection in a heated porous medium saturated with a fluid. Of particular interest is the case where the fluid has a stabilizing concentration gradient and small diffusivity.Design/methodology/approachA fully‐coupled stabilized finite element scheme and adaptive mesh refinement (AMR) methodology are introduced to solve the resulting coupled multiphysics application and resolve fine scale solution features. The code is written on top of the open source finite element library LibMesh, and is suitable for parallel, high‐performance simulations of large‐scale problems.FindingsThe stabilized adaptive finite element scheme is used to compute steady and unsteady onset of convection in a generalized Horton‐Rogers‐Lapwood problem in both two and three‐dimensional domains. A detailed study confirming the applicability of AMR in obtaining the predicted dependence of solutal Nusselt number on Lewis number is given. A semi‐permeable barrier version of the generalized HRL problem is also studied and is believed to present an interesting benchmark for AMR codes owing to the different boundary and internal layers present in the problem. Finally, some representative adaptive results in a complex 3D heated‐pipe geometry are presented.Originality/valueThis work demonstrates the feasibility of stabilized, adaptive finite element schemes for computing simple double‐diffusive flow models, and it represents an easily‐generalizable starting point for more complex calculations since it is based on a highly‐general finite element library. The complementary nature of h‐adaptivity and stabilized finite element techniques for this class of problem is demonstrated using particularly simple error indicators and stabilization parameters. Finally, an interesting double‐diffusive convection benchmark problem having a semi‐permeable barrier is suggested.
Numerical simulation of heat transfer at the interface of dissimilar materials
Authors: Liao Ningbo , Yang Ping 
Published: January 2010

PurposeThe small dimensions of future device designs also imply a stronger effect of material boundary resistance. For nanoscale devices and structures, especially, interface phenomena often dominate their overall thermal behavior. The purpose of this paper is to propose molecular dynamics (MD) simulations to investigate the mechanical and thermal properties at Cu‐Al interface.Design/methodology/approachThe two‐temperature model (TTM)‐MD model is used to describe the electron‐phonon scattering at interface of different metals. Before the simulation of heat transfer process, a non‐ideal Cu‐Al interface is constructed by simulating diffusion bonding.FindingsAccording to the simulation results, in unsteady state, the temperature distribution and the displacements of atoms near the interface tend to generate stress and voids. It reveals the damage mechanics at the interface in heat transfer.Originality/valueThe atomic model proposed in this paper is computationally efficient for interfacial heat transfer problems, and could be used for investigation of other interfacial behaviors of dissimilar materials.
Role of thermally stratified medium on a free convection flow from a rotating sphere
Authors: Saikrishnan P. , Roy Satyajit , Takhar H.S. , Ravindran R. 
Published: January 2010

PurposeThe purpose of this paper is to study the influence of thermally stratified medium on a free convection flow from a sphere, which is rotating about the vertical axis, immersed in a stably thermally stratified medium.Design/methodology/approachAn implicit finite‐difference scheme in combination with the quasi‐linearization technique is applied to obtain the steady state non‐similar solutions of the governing boundary layer equations for flow and temperature fields.FindingsThe numerical results indicate that the heat transfer rate at the wall decreases significantly with an increasing thermal stratification parameter, but its effect on the skin friction coefficients is rather minimum. In fact, the presence of thermal stratification of the medium influences the heat transfer at wall to be in opposite direction, that is, from fluids to the wall above a certain height. The heat transfer rate increases but the skin frictions decrease with the increase of Prandtl number. In particular, the effect of buoyancy force is much more sensitive for low Prandtl number fluids (Pr = 0.7, air) than that of high Prandtl number fluids (Pr = 7, water). Also the skin friction in rotating direction is less sensitive to the buoyancy force as the buoyancy force acts in the streamwise direction for the present study of thermally stratified medium.Research limitations/implicationsThe ambient temperature T∞∞ is assumed to increase linearly with height $h$. The viscous dissipation term, which is usually small for natural convection flows, has been neglected in the energy equation. The flow is assumed to be axi‐symmetric. The Boussinesq approximation is invoked for the fluid properties to relate density changes to temperature changes, and to couple in this way the temperature field to the flow field.Practical implicationsFree convection in a thermally stratified medium occurs in many environmental processes with temperature stratification, and in industrial applications within a closed chamber with heated walls. Also, free convections associated with heat rejection systems for long‐duration deep ocean powder modules where ocean environment is stratified are examples of such type.Originality/valueThe research presented in this paper investigates the free convection flow on a sphere, which is rotating with a constant angular velocity along its vertical axis in a stably thermally stratified fluid.