bluuebunny/crossref_metadata_2025_split huggingface dataset:
Interoperability provision in NGC: the case of Italian DTV
Authors: Matteucci Nicola 
Published: October 2009

PurposeThe deployment of next generation communications (NGC) progresses unevenly, frequently suffering from insufficient interoperability. Interoperability remains a fundamental driver for NGC diffusion, but existing theories remain vague on how to ensure its provision. Since interoperability features increasing returns and public good regimes, its market provision may be hampered. At the same time, public efforts might be ineffective when colliding with private operators' incentives. Sometimes, the policy instruments used might even distort technological diffusion and competition in a way incompatible with a market‐neutral approach. This paper aims to investigate these issues.Design/methodology/approachThis paper first reviews the literature on the economics of standardisation, the provision of private and public goods and the regulation of NGC. Then, it illustrates the EU policy on interactive television. Finally, it presents a research case study, analysing the recent implementation of this policy in Italy.FindingsCoherently with the hypothesis of the literature, the case study confirms that the public‐private interplay for interoperability is complex, and that the public and subsidised provision of an open standard might be captured by private interests.Research limitations/implicationsThe case study is representative of the dilemmas affecting future policy‐making in NGC. More case studies will corroborate the above findings, better clarifying the available options to ensure a virtuous public private interplay.Practical implicationsPolicy should be carefully framed in a way to impose market‐neutral implementations. Further, open standards – although valuable – are not a panacea and can be useless when systemically tied to other proprietary intellectual property rights (IPRs).Originality/valueThis is a first case study in a new field of policy assessment. The evidence provided is valuable for scholars, practitioners and policy‐makers dealing with NGC.
Innovation in information society policy: rationale, policy mix and impact in The Netherlands
Authors: Poel Martijn , Kool Linda 
Published: October 2009

PurposeThe purpose of this paper is to explore how innovation has become more important in information society policy and what the implications are for policy design, policy coordination and policy evaluation.Design/methodology/approachAgainst the background of European information society policy, a case study is done on the policy mix for ICT innovation in The Netherlands. A highly structured qualitative methodology is developed to analyse the relevant policy instruments in information society policy and innovation policy. The methodology includes a typology for rationale, policy instruments and element of the innovation process.FindingsTo a large extent, information society policy and innovation policy are complementary. There is some overlap between policy instruments. The rationale and objectives can be more explicit. The policy mix had a positive impact on information communication technology (ICT) knowledge, broadband and e‐government.Originality/valueThe paper presents the relevance, methods and results of a detailed study on the intersection of two policy fields: information society policy and innovation policy.
User‐led, citizen innovation at the interface of services
Authors: Pascu Corina , van Lieshout Marc 
Published: October 2009

PurposeThe paper attempts to reflect on user empowerment enabled by three contemporary approaches, namely living labs, open innovation and social computing, as innovation instruments for innovating products and services based on next generation networks (NGNs).Design/methodology/approachThe paper takes the form of a literature review, with limited environmental scanning of web sources, industry news, etc.FindingsUser‐centric services can be a catalyst for promoting future service ecosystems over NGN. Open strategies may prove to be profitable avenues for incumbents who may consider the extension of the market from access services into value added services. The living lab perspective, used as an approach of developing NGNs, introduces the opportunity to open new markets in new regions where new products and services can be tested and deployed. Living labs can also be used to go beyond the current “launch‐and‐learn” approach in online social communities to active end‐user participation in the online communities' development process. NGNs may be particularly useful for social computing, by offering incentives to create novel services that are fully created, developed and deployed by users.Originality/valueThis paper argues that user‐led innovation could be a significant paradigm shift for innovating products and services, particularly in the specific context of NGNs. It argues that this focus is lacking today, with most of the attention on specific NGN technology and infrastructure issues.
Project selection and its impact on the successful deployment of Six Sigma
Authors: Kumar Maneesh , Antony Jiju , Rae Cho Byung 
Published: October 2009

PurposeThe purpose of this paper is to focus on the importance of the project selection process and its role in the successful deployment of Six Sigma within organizations.Design/methodology/approachA review of the literature is presented, highlighting the importance of project selection in Six Sigma deployment, which is an area of extreme importance that has been less researched in the past. The paper, through a real‐life case study, proposes a hybrid methodology, which combines the analytical hierarchy process and the project desirability matrix to select a project for Six Sigma deployment.FindingsThe paper demonstrates the efficacy of proposed methodology by its application in a small and medium‐sized enterprise (SME) manufacturing die‐casting product. The example provided is a real‐life case study conducted by the authors in an organization embracing the Six Sigma business strategy within their day‐to‐day functioning.Research limitations/implicationsThe proposed methodology is tested only in a case study SME, which is the limitation of the paper. The robustness of the methodology can be tested by conducting several case studies in organizations and comparing the results with other existing methodologies for project selection such as project prioritisation matrix or the failure mode and effect analysis.Practical implicationsThe paper accentuates the importance of the project selection process for Six Sigma deployment, which can have a tremendous effect on the business profitability of an organization. The paper is relevant to both industry practitioners and researchers.Originality/valueThe paper presents a methodology linking the project selection process to successful deployment of Six Sigma within organizations, an important topic that has been neglected in the past. The paper will enable managers and practitioners to emphasize the importance of project selection and to identify and focus on the critical success factors in successful deployment of Six Sigma projects.
Understanding how project critical success factors affect organizational benefits from enterprise systems
Authors: Zhong Liu Ann , Seddon Peter B. 
Published: October 2009

PurposeThe purpose of this paper is to present and test a model that seeks to answer Robey et al.'s challenge that “ERP's critical success factors offer few insights beyond conventional wisdom.” The model proposes that many so‐called critical success factors (CSFs) affect organizational benefits from enterprise systems use (OBESU) through their impact on three outcomes of an enterprise systems (ES) implementation process, namely functional fit, overcoming organizational inertia, and delivering a working system.Design/methodology/approachThe model is tested using content analysis of 133 customer presentations at SAP's April 2007 Sapphire USA Conference.FindingsThe benefit‐driver approach appears to provide at least one good answer to Robey et al.'s challenge.Research limitations/implicationsIt seems likely that the model is valid for most large Western organizations implementing ES.Practical implicationsThe model provides new insights into how and why the CSFs affect benefits from ES.Originality/valueNo prior study to the best of one's knowledge has sought to explain in such depth how ES project CSFs affect OBESU.
Business process management (BPM) standards: a survey
Authors: Ko Ryan K.L. , Lee Stephen S.G. , Wah Lee Eng 
Published: October 2009

PurposeIn the last two decades, a proliferation of business process management (BPM) modeling languages, standards and software systems has given rise to much confusion and obstacles to adoption. Since new BPM languages and notation terminologies were not well defined, duplicate features are common. This paper seeks to make sense of the myriad BPM standards, organising them in a classification framework, and to identify key industry trends.Design/methodology/approachAn extensive literature review is conducted and relevant BPM notations, languages and standards are referenced against the proposed BPM Standards Classification Framework, which lists each standard's distinct features, strengths and weaknesses.FindingsThe paper is unaware of any classification of BPM languages. An attempt is made to classify BPM languages, standards and notations into four main groups: execution, interchange, graphical, and diagnosis standards. At the present time, there is a lack of established diagnosis standards. It is hoped that such a classification facilitates the meaningful adoption of BPM languages, standards and notations.Practical implicationsThe paper differentiates BPM standards, thereby resolving common misconceptions; establishes the need for diagnosis standards; identifies the strengths and limitations of current standards; and highlights current knowledge gaps and future trends. Researchers and practitioners may wish to position their work around this review.Originality/valueCurrently, to the best of one's knowledge, such an overview and such an analysis of BPM standards have not so far been undertaken.
Improving decision making for sustainability: a case study from New Zealand
Authors: Geertshuis Susan 
Published: October 2009

PurposeThe purpose of this paper is to describe and evidence a means of improving decision making within a sustainable resource management context.Design/methodology/approachA set of competencies required by effective decision makers is developed. Methods of improving decision making are reviewed and used to develop a continuing education programme that addressed each competency. Following piloting, 1,300 lay and professional decision makers are trained and assessed.FindingsIt is possible to capture the skills required of decision makers and to develop decision‐making performance within relatively short courses.Practical implicationsTo be of any real value education for sustainability must not only increase awareness and knowledge but must also impact on decision making. The paper argues for an explicit consideration of decision making in learning design and describes the use of techniques that can be readily appropriated by others.Originality/valueThe paper demonstrates the effectiveness of training in decision making delivered to a wide range of practitioners. The paper also illustrates the contribution universities can make in working to improve sustainability outcomes through continuing education at a national level.
Institutionalizing a greenhouse gas emission reduction target at Yale
Authors: Rauch Jason N. , Newman Julie 
Published: October 2009

PurposeThe purpose of this paper is to analyze the development and implementation of how a greenhouse gas (GHG) reduction target at Yale University has resulted in broad and long‐term institutional commitment.Design/methodology/approachInterviews are conducted with key individuals representing those most directly involved in developing and implementing Yale's GHG target.FindingsThe development of an institutional GHG reduction target calls upon a recursive process. A goal starts with a vision, followed by development, endorsement and implementation, and leads to institutional change. With change, comes new perspective to define a new vision. Upfront development of an implementation plan is critical not only for successful goal implementation, but also for endorsement from institutional leadership.Research limitations/implicationsA process for the development of a GHG reduction target is extrapolated from only one case study. Further case examples would be helpful.Practical implicationsThis case study relays an experience that may help other institutions to implement their own GHG reduction targets, and other sustainability goals more generally.Originality/valueThis paper highlights the importance of institutional goals in creating sustainable universities. A process by which institutions can follow to achieve GHG emission reductions is suggested.
An empirical study of the use of e‐security seals in e‐commerce
Authors: Chien‐Ta Ho Bruce , Oh Kok‐Boon 
Published: October 2009

PurposeThe purpose of this paper is to examine the use of e‐security seals on web sites and their relative impact on e‐commerce firm reputation in influencing customers' perceptions of trust in a service provider.Design/methodology/approachTwo interrelated empirical studies are conducted to evaluate the use and impacts of e‐security seals in e‐commerce. An exploratory study methodology investigates the use of e‐security seals and a questionnaire survey is used to gauge consumer knowledge of seals.FindingsUsing survey data from 211 web users, the results show that 106 respondents are cognitive and affective of e‐security seals. The results also provide further clarification of the relationship between e‐security seals and sales effectiveness. The findings point towards a positive belief by consumers in e‐security seals.Research implicationsThird‐party e‐security seals organisations should undertake more promotional activities and advertising to educate comsumers about the use and benefits of e‐security seals.Originality/valueAn important issue in e‐commerce is how trust is developed between consumers and e‐vendors. This paper investigates the use of e‐security seals and their influence on consumer confidence in the online environment.
Structure‐preserving and query‐biased document summarisation for web searching
Authors: Canan Pembe F. , Güngör Tunga 
Published: October 2009

PurposeThe purpose of this paper is to develop a new summarisation approach, namely structure‐preserving and query‐biased summarisation, to improve the effectiveness of web searching. During web searching, one aid for users is the document summaries provided in the search results. However, the summaries provided by current search engines have limitations in directing users to relevant documents.Design/methodology/approachThe proposed system consists of two stages: document structure analysis and summarisation. In the first stage, a rule‐based approach is used to identify the sectional hierarchies of web documents. In the second stage, query‐biased summaries are created, making use of document structure both in the summarisation process and in the output summaries.FindingsIn structural processing, about 70 per cent accuracy in identifying document sectional hierarchies is obtained. The summarisation method is tested on a task‐based evaluation method using English and Turkish document collections. The results show that the proposed method is a significant improvement over both unstructured query‐biased summaries and Google snippets in terms of f‐measure.Practical implicationsThe proposed summarisation system can be incorporated into search engines. The structural processing technique also has applications in other information systems, such as browsing, outlining and indexing documents.Originality/valueIn the literature on summarisation, the effects of query‐biased techniques and document structure are considered in only a few works and are researched separately. The research reported here differs from traditional approaches by combining these two aspects in a coherent framework. The work is also the first automatic summarisation study for Turkish targeting web search.
The identification of distinguishing term characteristics from relevance feedback
Authors: Chou Shihchieh , Chang Weiping 
Published: October 2009

PurposeThe purpose of this paper is to identify distinguishing term characteristics from among the information of term appearance situations (tas) residing in the relevant/irrelevant documents retrieved for use. Terms with specific characteristics could be used in the distinguishing of user profiles, documents, pages or concepts to assist in information retrieval.Design/methodology/approachFirst, a method to apply the potential term characteristics in the distinguishing of user profiles in the information retrieval environment is designed. Then, an information retrieval system is developed to demonstrate the realisation and sustain the study of the method. Formal tests are conducted to examine the distinguishing capability of the potential term characteristics proposed in the method.FindingsThe results of the tests show that the potential term characteristics proposed in this study are successfully applied in the distinguishing of user profiles in the information retrieval environment.Originality/valueIdentification of distinguishing term characteristics would expand the ground for the IR community in the design of feature‐extraction algorithms or systems that try to cull information from structured or unstructured documents.
Intellectual capital disclosure and the fashion industry
Authors: Davey Janet , Schneider Lily , Davey Howard 
Published: October 2009

PurposeThe purpose of this paper is to examine the nature and extent of intellectual and marketing capital disclosure among fashion companies, specifically to compare intellectual capital (IC) disclosure between European and North American fashion companies as well as between fashion industry sectors.Design/methodology/approachA coding framework proposed by Guthrie and Petty and adapted by Shareef and Davey was further developed for the fashion context and the top 15 European companies and the top 15 North American companies with accessible 2005 annual reports were analysed.FindingsThe voluntary annual report disclosures confirmed brands as highly valuable capital assets, central to competitiveness and differentiation in this industry. Fashion firm disclosures also reflected organisational change processes and philosophies in several cases. However it is concluded that fashion companies do not value the role of the consumer in the brand value dynamic, customer satisfaction, nor customer loyalty as intellectual capital assets.Research limitations/implicationsThe limitations include the subjectivity of the coding process and because many fashion houses remain in private ownership.Practical implicationsMany items of IC are marketing related, however the disclosure of marketing capital and the implications for value adding potential needs better understanding. Traditional accounting practices only partially recognise the value of an organisation's intellectual capital and therefore, the organisation's ability to generate wealth in the future is poorly represented.Originality/valueThe findings contribute to the IC disclosure literature in a fresh and unique way by analysing the fashion industry for the first time.
Intellectual capital prospectus disclosure and post‐issue stock performance
Authors: Singh Inderpal , Mitchell Van der Zahn J‐L.W. 
Published: October 2009

PurposeThe primary purpose of this paper is to investigate the association between intellectual capital disclosures in initial public offerings (IPOs) and post‐issue stock performance.Design/methodology/approachThe analysis is based on a sample of 259 IPOs listing on the Singapore Stock Exchange (SGX) between July 1, 1999 and June 30, 2005. Post‐issue stock performance is measured using market‐adjusted buy‐and‐hold returns across a 500 trading day observation window after listing. Intellectual capital disclosure is measured using an 81‐item index.FindingsThe study's major finding is a negative association between the level of intellectual capital disclosure in IPO prospectuses and post‐issue stock performance. The negative association persists regardless of industry type but is stronger for small IPOs relative to larger counterparts.Research limitations/implicationsThe study includes only Singapore IPOs within a specific timeframe concentrating on a single disclosure mechanism. Furthermore, the analysis focuses on an association rather than causal relationship.Practical implicationsThe findings imply greater intellectual capital prospectus disclosure may contribute to investor over‐optimism leading to higher IPO mispricing. As information becomes available post‐issue, and over‐optimistic expectations are not immediately met, investors aggressively discount shares leading to greater negative post‐issue stock performance for high IC disclosing IPOs. Pre‐listing owners/management may exploit the speculative environment generating higher wealth transfers from investors. Policymakers may need to introduce (some) uniform intellectual capital disclosure requirements to reduce speculative market conditions.Originality/valueThis paper documents the first study to provide empirical evidence of the association between intellectual capital disclosures and post‐issue stock performance; thus, it offers a new path for future intellectual capital disclosure research and understanding.
Inspiring a global workforce in an era of change and consolidation: introducing the Luvata Way
Authors: Roux Justin 
Published: October 2009

PurposeThe purpose of this paper is to share the key findings of a program of change at global metals/manufacturing group Luvata, and its impact on leadership, motivational and communications strategy. Luvata's story involves the development of a new global brand based on the acquisition of 65 companies and the management of a mainly blue‐collar workforce in multiple locations around the world. Luvata's business strategy is summed up in the phrase “partnerships beyond metals” – moving towards providing higher value services to its customers instead of just products or materials. To achieve this strategy, it needed everyone in the company to adopt a problem‐solving culture.Design/methodology/approachThe paper is built around the findings of a third‐party external auditing group, which runs an annual internal survey to measure employees' attitudes on a range of measures, including internal communications, chain of leadership and how well connected they feel to Luvata's purpose.FindingsThe annual survey shows significant improvements over the past few years. Three years ago, 54 percent of Luvata people had no access to a PC and 18 percent of staff felt “alienated from the purpose of the group.” The 2008 survey found that 72 percent are familiar with Luvata's values, while 70 percent feel they have a “passion for results” and 68 percent say “we deliver on our promises.” A total of 72 percent of respondents believe they work towards clear quality objectives.Originality/valueUntil now, Luvata has kept its corporate story under the radar and has not communicated it externally. This is the first time that Luvata has published a case study about its journey so far, and believes that it raises some valuable points of interest for companies in a similar position.