bluuebunny/crossref_metadata_2025_split huggingface dataset:
Hospitality graduates and managers: the big divide
Authors: Harkison Tracy , Poulston Jill , Ginny Kim Jung‐Hee 
Published: May 2011

PurposeThis paper seeks to report on research investigating students' and industry's expectations and assumptions of the desired attributes of hospitality employees.Design/methodology/approachViews on a range of questions about the value of a hospitality degree are analysed, based on a survey of 74 hospitality managers and 137 students.FindingsThe divergence in views between students and industry was significant. Students thought knowledge and skills were important for new employees, but industry was far more interested in personality. To get promoted, students thought they would have to become good communicators, but industry was more interested in initiative. Industry's views suggest that managers value attitudinal attributes over skills, and are therefore prepared to help employees gain the skills needed for their roles.Research limitations/implicationsThere were limited responses from hotel general managers (GMs). Their views on what graduates need to accomplish to reach the position of GM would have added value to this study, so further research focusing on GMs' views is recommended.Originality/valueThis paper analyses the beliefs of hospitality students and industry regarding the desired attributes of hospitality employees. Their expectations and assumptions are significantly different, and the gap is a cause for concern for educators and industry to address.
Student perceptions of information system subject learning in hospitality management degree programmes
Authors: Catherine Murphy Hilary , de Jongh Harry 
Published: May 2011

PurposeThis paper aims to investigate whether students adopt a “deep” approach to learning, i.e. “seeking meaning”, in the context of the subject of information systems (IS) and hospitality management degree programmes.Design/methodology/approachA questionnaire that covers the key constructs, i.e. teaching, feedback, assessment, student autonomy and deep learning, is administered to two samples of final year students. Statistical tests indicate the significant differences between the two samples and the relationship between students' perception of their learning environment and “deep” learning in IS.FindingsResults show that, even though there are some significant differences between the two groups, particularly in items of teaching methods, feedback and assessment, “deep learning” is acquired in both contexts.Research limitations/implicationsThis research is limited to a comparative study of two institutions and further research is recommended to discover constructs and contexts particular to the hospitality sector.Practical implicationsThese results reveal that “constructive alignment” of teaching and learning priorities is needed with resource and training implications for both teachers and educational establishments.Originality/valueThis research investigates information systems subject learning in hospitality management programmes (and the need to see an information system as an integrated, social system). It examines “contexts” as part of the learning environments: this is new. It also marries two different learning measurements (those of ETL and Cope) to quantitatively examine the phenomenon of “deep learning” in the hospitality IS subject context.
Tourism experience management research
Authors: Brent Ritchie J.R. , Wing Sun Tung Vincent , J.B. Ritchie Robin 
Published: May 2011

Purpose– The essence of tourism is the development and delivery of travel and visitation experiences. This paper aims to provide a quantitative and qualitative assessment of articles in major tourism journals in order to enhance our understanding of the tourism experience, with a special emphasis on the management issues associated with delivering these experiences to destination visitors.Design/methodology/approach– Several leading tourism journals were evaluated to identify the articles that focused on tourism experiences. Content analysis was used to determine the quantitative extent of the contributions and the qualitative nature of the articles published in each journal.Findings– Despite growth in the total number of articles published by each major journal, there was no substantial increase in experience-related papers. The findings suggest that, despite its fundamental importance, experience-related research remains under-represented in the tourism literature.Research limitations/implications– While this paper focused on the “leading” tourism journals as defined by various studies in the past, other journals and other publications that target a specific niche readership may also have worthwhile contributions to the understanding of tourism experiences and related management issues. Future research should seek to accommodate this in an effort to acknowledge a more comprehensive list of journals and books.Originality/value– This is the first formal study to date that comprehensively addresses the contributions of leading tourism journals to the literature on tourism experiences. Understanding the nature of tourism experiences is of significant value to scholars and practitioners, since providing tourists with high-quality, memorable experiences constitutes the essence of tourism and tourism management.
Hospitality quality: new directions and new challenges
Authors: P. Crick Anne , Spencer Andrew 
Published: May 2011

Purpose– This article aims to discuss issues related to service quality in the hotel industry. It highlights unique aspects of hotel work and the implications for service delivery, and discusses methods used to measure service quality and expectations.Design/methodology/approach– Through an assessment of the extensive body of literature on quality service in general and within hotel contexts, some key themes emerge which have been explored in detail. Much of the analysis focuses on how the body of knowledge has developed over time and points to strengths and weaknesses in the literature.Findings– There has been much debate about what constitutes quality service and more specifically how this applies to the hotel industry. The industry is a dynamic one in which the guest dictates the pace and type of service, and in which increasing competitiveness has resulted in satisfactory service being the minimum expectation of guests. Different measurements of service expectations have been proposed for the hotel industry but the most promising is the quality function deployment (QFD) approach, which treats service as a process in which the guest ' s expectations are measured at every stage in order to create service that meets and potentially exceeds their expectations.Practical implications– The highlighted differences between hospitality, hotel and other service organisations indicate where managers and researchers need to place their emphasis in order to enhance the level of service quality.Originality/value– The paper adds new urgency to the need to develop effective measures and understanding of the hospitality and in particular the hotel experience.
Hospitality marketing research from 2000 to 2009
Authors: Yoo Myongjee , Lee Sojung , Bai Billy 
Published: May 2011

Purpose
– The purpose of this study is to provide an analysis of published marketing research within the top four hospitality journals and suggest future research directions.

Design/methodology/approach
– The study selects the top four hospitality-oriented journals and analyzes the topics, methods, and trends of hospitality marketing articles published between 2000 and 2009 through a qualitative research design using content analysis and descriptive analysis.

Findings
– The study explores how hospitality marketing research has progressed within the past decade in terms of topical areas, industry applications, and methods, and additionally discovers notable trends for hospitality marketing research.

Practical implications
– The study analyzes published research in hospitality marketing and is thus expected to provide topical and methodological recommendations to academic scholars in contributing further to scientific progress and the literature.

Originality/value
– Based on the existing reviews, this study aims to examine hospitality marketing research developments in top hospitality research journals over the past decade. It is the first study to review hospitality marketing research for a period of ten years in the recognized top four hospitality research journals.
Progress and development of information and communication technologies in hospitality
Authors: Ip Crystal , Leung Rosanna , Law Rob 
Published: May 2011

Purpose– In order to enhance operational efficiency, improve service quality and reduce costs, practitioners in the hospitality industry have widely adopted and implemented information and communication technologies (ICTs) in their businesses. Understanding what has been done and how ICTs have performed in the past and are performing in the present could assist practitioners and researchers in identifying research gaps and formulating future plans. This paper aims to address these issuesDesign/methodology/approach– This study analyzed 88 full-length ICT-related research articles that were published in the period 1999-2008 in eight leading hospitality journals. The research focuses on all selected articles were in suppliers ' perspectives, and each article was analyzed by content analysis.Findings– Seven dimensions were formed after content analysis including human resources and training, security, reservation, revenue management, marketing, guest services, as well as strategic and operational management. Published articles were comprehensively overviewed on ICT usage in suppliers ' perspectives. In this paper, suppliers refers to the providers of hospitality services.Research limitations/implications– The major limitation of this study is the inclusion of only eight leading journals. Nevertheless, findings should be of use to researchers and practitioners to understand various ICT applications in the hospitality industry.Originality/value– A major contribution of this paper is its comprehensive review of previous studies and their contributions to hospitality. Future research areas on ICT development and implementation in suppliers ' perspective are also offered.
Problems in the onward and upward phase of APS system implementation
Authors: Kjellsdotter Ivert Linea , Jonsson Patrik 
Published: May 2011

Purpose
– Studies conducted on advanced planning and scheduling (APS) systems have found problems in the marginal or negative returns from APS systems when they are implemented in manufacturing planning and control processes. The purpose of this study is to examine what problems exist in the onward and upward phase of the APS system implementation and how the individual, technical and organizational (ITO) dimensions in the implementation phases influence the problems in the onward and upward phase.

Design/methodology/approach
– Three different manufacturing companies using a supply chain planning module to support their tactical manufacturing planning processes were chosen and their APS system implementation phases were studied. Interviews with the project members and the end-users, and on-site visits, were conducted. Internal company data and presentations were collected and analyzed according to four implementation phases and the ITO dimensions.

Findings
– Three types of problems were identified in the onward and upward phase: process-related problems concerning difficulties to move forward; dependency on a consultancy firm; and too much time spent in the system. System-related problems include the usage of parallel systems and inadequate usage of the appropriate potential of the APS system. Plan-related problems regard an incorrect production plan. Different relationships between the ITO dimensions in the implementation process and the problem type were proposed.

Practical implications
– The relationships identified in this paper are of important knowledge for companies who are implementing, or are in the process of implementing, APS systems.

Originality/value
– There has been little written about the implementation issues of APS systems. The practical use of APS systems in the tactical planning is also relatively low. It is not known what problems to expect and how the ITO dimensions influence the problems during implementation. The findings this paper discusses fill some of these gaps.
Sourcing in global health supply chains for developing countries
Authors: Pazirandeh Ala 
Published: May 2011

Purpose
– Although noticeable improvements have been made in global health in recent years, the distribution is uneven throughout the world and many developing and low-income countries lack access to required medicine and vaccines. Thus, a model to strategically source vaccines for these nations can contribute a great deal. This paper aims to present an extensive review of strategic sourcing literature, and to identify the criteria and available models in making strategic sourcing decisions. The purpose is to develop a decision making framework for future empirical study of humanitarian aid networks, more specifically, sourcing and distribution of vaccines in developing countries.

Design/methodology/approach
– A thorough review of several purchasing and supply chain management (SCM) journals was conducted to identify the strategic criteria in making sourcing decisions, hence “strategic sourcing”. In line with this, a number of sourcing strategies were reviewed to find the relevant strategic criteria. Secondary data from practice were also investigated for special characteristics of vaccine supply chains in humanitarian aid networks. Articles were then scrutinized and results categorized in order to develop a framework for future empirical studies.

Findings
– The findings show the historical development of strategic sourcing and the criteria in making strategic sourcing decisions. More recent studies, while taking a look back in history, have revealed a mix of strategies for more flexible models. Quality has been noted to be a strategic criterion for sourcing vaccines and this has caused the supply market to be dispersed on a global scale.

Research limitations/implications
– Considering the extensive number of academic publications, due to the focus of this study being sourcing within humanitarian aid networks, a number of academic journals in logistics/SCM/sourcing were reviewed.

Originality/value
– A decision making framework is presented for sourcing vaccines within the humanitarian sector. The criteria in making strategic sourcing decisions are further re-evaluated and a base model proposed. The framework will be used for further research on sourcing in the humanitarian aid sector as well as practical implications.
Private and public voice: exploring cultural influence
Authors: Swanson Scott R. , Frankel Robert , Sagan Mariusz , Johansen Douglas L. 
Published: May 2011

PurposeThis research adopts Hofstede's typology of culture as a framework to test for cultural differences regarding consumer verbal behaviors in the context of a service provider switching incident.Design/methodology/approachThe study includes respondents from five countries selected to provide global diversity by including cultures from Asia, Europe, South America, and North America. Cooperation from a variety of businesses was utilized in each country investigated to survey employees.FindingsFindings indicate there are significant relationships between cultural orientation and: the propensity of engaging in discussion of service switching incidents; communication valence; the social network that private word‐of‐mouth is shared with; the likelihood of public complaint behavior.Research limitations/implicationsThe sample, while five‐country in design, is somewhat limited by its representation at the extremes (i.e. most developed and least developed) and from urban populations only. Within‐country differences are also not considered. A broad range of service sectors strengthens the results, but does not allow for sector‐specific conclusions. The results of this study can assist global service providers to better understand the role that culture plays in customer verbal behaviors as well as providing direction to formulate strategies and tactics to better manage the complaint process.Originality/valueAs service organizations become more globally diverse, understanding the subtle influences of cultural differences becomes increasingly important for building effective customer relationships. No study to date has examined consumer post‐switching verbal behaviors across a broad range of cultural settings.
Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators
Authors: Carlson Jamie , O'Cass Aron 
Published: May 2011

PurposeThis research seeks to extend the work of Dabholkaret al.into the e‐retail domain to assess alternate theoretical frameworks of e‐service quality. Particular focus is placed on e‐service quality and whether elements of e‐service quality should be viewed by dimensions, as antecedents to a global evaluation of e‐service quality, or as a formative configuration to predict behavioral intentions. The mediating role of customer satisfaction is also to be explored in these frameworks.Design/methodology/approachThis paper is premised on an empirical study using cross‐sectional data from actual consumers. Data from a survey of 518 online consumers were used to test the research models through the use of a structured equation modeling (SEM) tool.FindingsThe results show support for all three theoretical models, and slightly stronger support for the formative model. Customer satisfaction was also found to play a mediating role on behavioral intentions within these e‐service quality models.Research limitations/implicationsThe research is limited to a single e‐retail product category of sport and leisure. The generalizibility of these findings is therefore limited. Further work in other sectors and over longer periods would establish the reliability of the findings. The paper also highlights some limitations in the e‐service quality literature, particularly the emphasis on the use of reflective indicators over formative approaches in the modeling of e‐service quality.Practical implicationsMultiple configurations of e‐service quality exist in the literature, as well as variations on how it is actually measured. The authors provide specific recommendations to improve future research (and practice) involving e‐service quality conceptualization and measurement.Originality/valueThe paper examines three alternate configurations of e‐service quality's antecedents, consequences and mediators. The authors provide a platform for further research to improve the conceptualization and measurement of e‐service quality and its effects.
Assessment of event quality in major spectator sports
Authors: Jae Ko Yong , Zhang James , Cattani Kevin , Pastore Donna 
Published: May 2011

PurposeThe purpose of this study is to enhance understanding of service quality at major spectator sports events by developing a conceptual framework and measurement scale specifically designed for assessment of spectators' perceptions of event quality.Design/methodology/approachUtilising a comprehensive literature review and detailed qualitative preliminary procedures, a comprehensive model of event quality for spectator sports (MEQSS) and a measurement scale of event quality in spectator sports (SEQSS) are developed. The models are then tested using confirmatory factor analysis and structural equation modelling using data from a quantitative survey of a convenience sample of spectators at a major league baseball game in the United States.FindingsThe proposed model is shown to fit the data well. Reliability and validity of the SEQSS are established through a pilot test and the substantive survey.Research limitations/implicationsThe findings of the study are limited by the sample being restricted to a single sports event in the United States. Further studies in other settings using larger samples are desirable.Practical implicationsThe study provides a valid and reliable conceptual framework and measurement tool that can be used to ascertain the quality perceptions of consumers of major spectator sports events. Managers can use this framework and measurement scale as a diagnostic tool to identify strengths and weaknesses in their services, this providing guidance for potential areas of improvement.Originality/valueThis study extends the literature on service quality by providing a unique conceptual framework and measurement scale for major spectator sports events.
The use of variational iteration method and homotopy perturbation method for solving two nonlinear equations
Authors: Labidi Manel , Omrani Khaled 
Published: May 2011

PurposeThe purpose of this paper is to implement variational iteration method (VIM) and homotopy perturbation method (HPM) to solve modified Camassa‐Holm (mCH) and modified Degasperis‐Procesi (mDP) equations.Design/methodology/approachPerturbation method is a traditional method depending on a small parameter which is difficult to be found for real‐life nonlinear problems. To overcome the difficulties and limitations of the above method, two new ones have recently been introduced by He, i.e. VIM and HPM. In this paper, mCH and mDP equations are solved through these methods.FindingsTo assess the accuracy of the solutions, the comparison of the obtained results with the exact solutions reveals that both methods are tremendously effective.Originality/valueThe paper shows that VIM and HPM can be implemented to solve mCH and mDP equations.
Modelling of sea level rise and river system
Authors: Mah D.Y.S. 
Published: May 2011

PurposeThis paper aims to present a hydrodynamic river modelling by incorporating river flow and sea‐level rise interactions.Design/methodology/approachPredicted sea levels from renowned studies are put to test on flow scenarios of the Sarawak River in the deltaic city of Kuching, Malaysia. Three cases are drawn for investigation, including one extreme flood event, one normal flow with low tide, and another normal flow with spring tide.FindingsThe model predicts a worst case that nearly 5‐6 km2 of urban land along the Lower Sarawak River would be under water due to the rise.Practical implicationsSuch an indication would draw a clearer picture for strategy and mitigation planning.Originality/valueGenerally sea level estimation involves ocean‐atmospheric modelling. However, the paper argues here that a river model is credible for practical hydrological site‐specific analysis to include increase of sea levels.