bluuebunny/crossref_metadata_2025_split huggingface dataset:
Comparison of mass customization and generative customization in mass markets
Authors: Buffington Jack 
Published: February 2011

PurposeMass customization has yet to fulfill its original purpose as established by marketing researchers to become an alternative to mass production, largely due to its inability to achieve mass market levels of efficiency. The purpose of this study is to survey consumer's perceptions, willingness and capabilities of participating in a mass customization system, and understand the implications of its findings related to an alternative production system, generative customization.Design/methodology/approachAfter an extensive literature review of mass customization, consumer behavior, complex adaptive systems and generative design, a survey was conducted across US and Swedish consumers relative to their willingness and perceptions regarding mass customization, with hypotheses based upon extant research standards.FindingsThe survey results found that consumers are ambivalent toward mass customization in mass markets, and a conceptual alternative (generative customization) appears to achieve, at least conceptually, the necessary objectives relative to product design conceptualization and fulfillment that mass customization cannot achieve.Research limitations/implicationsA lack of significant findings from extant research regarding consumer perceptions and tolerances regarding mass customization in mass markets is a limitation to this study. The discussion of a new concept (generative customization) as a viable alternative to mass customization as a result of the survey findings needs to be validated empirically in future research.Originality/valueThe paper empirically validates a definition of mass customization as a complementary rather than an alternative to mass production. It also introduces and develops the concept of generative customization as viable alternative to mass production, albeit one that must be empirically validated in future research.
A methodology for selecting assembly systems feeding policy
Authors: Caputo Antonio C. , Pelagagge Pacifico M. 
Published: February 2011

PurposeAssembly systems require uninterrupted components' availability to feed workstations. This paper aims to propose a methodology to help managers in evaluating and selecting the most suitable policy for materials delivery to the shop floor. The analysis focuses on three basic policies, namely kitting, just in time kanban‐based continuous supply and line storage, even including class‐based hybrid policies.Design/methodology/approachDescriptive models are developed to design components' delivery systems and to compute their performances. Empirical criteria are utilized to associate specific policies to components classes in order to implement customized hybrid line feeding policies. A case study is then included to exemplify the method application and to show its capabilities as a decision making tool.FindingsHybrid feeding policies may be preferable to a single feeding policy common to all components. This is shown in a representative case study. However, in general there is a priori superior method and only a comparison of alternative feeding policies based on objective performance measures can determine the best approach in specific industrial applications.Research limitations/implicationsThe methodology is aimed at preliminary sizing and selection of alternative line feeding systems in deterministic environments. It is not intended for detailed performance analysis of assembly systems.Practical implicationsProduction managers are given quantitative decision tools to properly select the components' delivery method at an early decision stage. This allows trade‐offs between alternatives to be explored in order to deploy customized feeding policies differentiated on components basis to better fit specific company requirements.Originality/valueThe paper extends previous descriptive models for line feeding systems and includes the possibility of hybrid policies.
Implementation of ERP of the Australian manufacturing companies
Authors: Hasan Maruf , Trinh Nga T. , Chan Felix T.S. , Kai Chan Hing , Ho Chung Sai 
Published: February 2011

PurposeThe purpose of this paper is to investigate the reasons for implementing enterprise resource planning (ERP) systems in Australia and the issues encountered during the course of implementation.Design/methodology/approachA questionnaire survey is conducted, research frame is selected from the Australian manufacturing sector and a final list of 350 Australian manufacturing companies was prepared from which 79 responses were received, representing a response rate of 23 per cent.FindingsThe paper finds that the planned and actual use of ERP systems is pervasive in the Australian manufacturing sector, with both small and large companies implementing or planning to implement an ERP system. It was also revealed that ERP system implementation benefits are concentrated more in quickly providing high‐quality information within firm.Research limitations/implicationsRespondents are limited to Australian companies, and results may be regional in nature. Further study is suggested to benchmark the result of this research to other countries.Originality/valueProvide insights on ERP implementation at least to the Australian companies and hopefully to companies in other countries.
Accounting for service charges in the UK commercial sector
Authors: Holt Andrew , Eccles Timothy , Bennett Kellie 
Published: February 2011

PurposeThe purpose of this paper is to examine the issue of compliance with a voluntary professional Code of Practice. It aims to take service charge management as its subject and it also to discuss how current notions of “best practice” have evolved in order to explain the poor performance uncovered. From this it seeks to derive an alternative perspective and develop a new framework for managing agents to consider utilising in order to advance the generalised principles within the existing RICS Code of Practice, Service Charges in Commercial Property.Design/methodology/approachThe paper applies an inductive reasoning by applying best practice from other disciplines (the specific) to commercial property (hence arguing for their adoption to the general). It utilises a critical review of the secondary literature on the wider aspects of best practice and original data on commercial service charge management to devise an ideal type framework for accounting for service charge moneys.FindingsIt provides an idealised conceptual framework for managing agents to consider applying to their management of the service charge process, specifically with regard to accounting issues therein. The paper is not proposing a definitive adoption of accruals accounting, but provides an analysis of the potential advantages – and problems. The intention of this work is to drive consultation for better practice, rather than provide a de facto template for adoption.Originality/valueThe work relies on data previously generated by the authors, and produces an original template and example for the practitioner. The work's primary value is that it proposes an innovative approach to the occupation of the commercial service charge manager. Within this, it also offers advice to the wider profession on how to better regulate the discipline. While the proposed approach offers advantages over the existing best practice paradigm, it generates its own conceptual problems that will need to be considered by professionals.
Quality level assessment model for senior housing
Authors: Saari Arto , Tanskanen Hanna 
Published: February 2011

PurposeSenior buildings have been designed as purposeful space programs. Therefore the elderly need coherent information about different senior housing concepts. The study seeks to set out a method for measuring the quality level of senior housing.Design/methodology/approachThe method includes measuring four different factors: local services, building and yard, apartment, and on‐site services. Measuring the quality level of two separate residential areas and senior housing facilities demonstrates the use of the quality level measurement system.FindingsThe overall quality level of Facility 1 was significantly lower than that of Facility 2. The lower quality level measurement for Facility 1 was primarily the result of the lack of premises for lease to commercial or other tenants and the lack of on‐site services. The quality level measurement system is a successful tool for assessing the functioning and quality standard of residential areas and housing facilities in the point of view of elderly people.Originality/valueThis study has developed a unique application for measuring the quality level of residential areas and senior housing facilities. The measurement system is useful for estimating the quality level of a facility and also for analyzing different quality level factors to identify possible problems. While the intention is to provide a method primarily for expert assessments, seniors and their relatives could also use the method as an aid in weighing up the suitability of different senior housing facilities.
Siting of hazardous waste dump facilities and their correlation with status of surrounding residential neighbourhoods in Los Angeles County
Authors: Aliyu Aliyu Ahmad , Kasim Rozilah , Martin David 
Published: February 2011

PurposeThe “environmental justice” movement has suggested that demographic inequities characterize the location of hazardous waste treatment, storage, and disposal facilities (TSDFs). While some researchers have found evidence that TSDFs are disproportionately located in minority areas, others attribute TSDF location to non‐racial factors such as income and industrial employment.Design/methodology/approachBoth univariate and multivariate techniques were used to analyse the location of TSDFs in Los Angeles County, California; the focus on one county allowed this paper to overcome the problem of “fake” addresses for TSDF sites and to introduce specific land use/zoning variables that are not used in the other studies.FindingsFindings from the univariate results and the multivariate model reveal that: industrial land use and manufacturing employment do matter, as suggested by critics of environmental justice; income has first a positive, then a negative effect on TSDF location, a pattern that likely reflects the fact that the poorest communities have little economic activity, while wealthier communities have the economic and political power to resist negative environmental externalities; and race and ethnicity are still significantly associated with TSDF location, even when percentage African American and percentage Latino are evaluated as separate groupings.Research limitations/implicationsAll 82 Los Angeles County TSDFs currently listed by the California State Department of Toxic Substances Control (DTSC) are included in the study.Practical implicationsTaken together, the results suggest that communities most affected by TSDFs in the Los Angeles area are working‐class and ethnic minorities located near industrial areas.Originality/valueThis paper represents the first work to analyse the siting of hazardous waste dump facilities and their correlation with status of surrounding residential neighbourhoods in Los Angeles county.
How housing associations lose their value: the value gap in The Netherlands
Authors: Conijn Johan , Schilder Frans 
Published: February 2011

PurposeThis paper aims to present a model that analyses the value gap, the difference between vacant possession value and tenanted investment value, for the houses of Dutch housing associations. The paper also aims to explore why the value gap is a structural phenomenon in The Netherlands and why it is an important factor contributing to the malfunctioning of the housing market. This gives an interesting expansion of the value gap theory.Design/methodology/approachBy using the well‐known concept of user costs and using market equilibrium as a reference, the model quantifies the influence of six factors that cause the value gap. This is done for The Netherlands in total and for each of the 452 housing associations separately.FindingsThe value gap between the owner‐occupied and the rental sector is immense. This is especially the case with the rented houses owned by the housing associations, constituting one‐third of the total housing stock. The vacant possession value of these houses is on average €151,000; the reported tenanted investment value is no more than €33,000. Important factors that are responsible for this gap are, on the one hand, the fiscal subsidies in the owner‐occupied sector and, on the other hand, rent control and the policy of the housing associations characterised by a low rent level and high maintenance and management costs.Originality/valueThis is the first paper that analyses and quantifies the factors contributing to the value lost by Dutch housing associations' operations.
The role of identity in extra‐role behaviors: development of a conceptual model
Authors: Stoner Jason , Perrewé Pamela L. , Munyon Timothy P. 
Published: February 2011

PurposeThe purpose of this paper is to develop a conceptual model that discerns when and how extra role behaviors result in positive versus negative outcomes for individuals and organizations. The focus is on how employees' citizenship identities shape extra‐role behaviors which include both organizational citizenship behaviors (OCBs) and contextual performance behaviors (CPBs).Design/methodology/approachThe paper uses role identity theory as the theoretical lens to develop the model of extra‐role behaviors, distinguishing between OCBs and CPBs.FindingsWhile extra‐role behaviors are generally associated with positive organizational functioning, these behaviors also have been linked to negative individual outcomes, such as work‐family conflict, role overload, and reduced task performance. Based on previous research and theory, a conceptual model is developed that explains when extra‐role behaviors will occur, when and why these behaviors will be internalized as an identity, and how identities affect whether employees engage in OCBs or CPBs. Further, the paper examines the influence of these extra‐role behaviors on long term positive and negative outcomes.Research limitations/implicationsThe main research implication of this paper is the use of role identity theory to further understanding of the nature of extra‐role behaviors.Originality/valueThe paper aims to offer a comprehensive theoretically based model to explain OCBs and incorporates research conducted to date to develop the model.
Managerial trustworthiness and social exchange with the organization
Authors: Byrne Zinta , Pitts Virginia , Chiaburu Dan , Steiner Zachary 
Published: February 2011

PurposeThe purpose of this paper is to examine how managerial trustworthiness and social exchange with the organization integrate with perceived organizational support to relate to supervisor‐rated job performance and self‐report organizational commitment.Design/methodology/approachA sample of 119 full‐time employees from a variety of occupations at a single organization completed surveys. Their supervisor rated job performance.FindingsThis paper finds that managerial trustworthiness was positively related to job performance and organizational commitment via POS and social exchange with the organization; and that POS was related to organizational commitment through social exchange with the organization.Research limitations/implicationsLimitations include cross‐sectional data from a single organization. Strengths include non self‐report ratings of job performance. Future research should consider experimental and longitudinal designs to capture causality.Practical implicationsOrganizations may improve job performance and organizational commitment by increasing the trustworthiness of the manager, which might lead to increases in perceived support and social exchange. Trustworthiness can be increased by incorporating policies to encourage the integrity of managers, increasing managers' ability via training, and fostering a climate of benevolence.Originality/valueThis study is the first to examine the trustworthiness of the manager, a central figure to employees, at the same time as support and social exchange in the employee‐organization relationship.
The relations between life domain satisfaction and subjective well‐being
Authors: Leung Alicia S.M. , Ha Cheung Yu , Liu Xiangyang 
Published: February 2011

PurposeThis study examines the relationship between domain‐based life satisfaction (LS) and subjective well‐being (SWB) as well as the role of spiritual well‐being as a moderator. Domains of LS include family cohesion, social connectedness, career success, and self‐esteem.Design/methodology/approachA survey was completed by 145 full‐time Hong Kong Chinese employees working in a variety of jobs and organizations.FindingsMultiple regression analyses show that career success, social connectedness, and self‐esteem are associated with both psychological and physical well‐being. Spiritual well‐being moderated the relationship between career success and psychological well‐being. The relationship is stronger for low than for high spirituality.Research limitations/implicationsAll data were self‐reported and collected at one point in time. Thus, common method variance may be an issue and causal inferences are not warranted.Practical implicationsDomain‐specific LS and spiritual well‐being appear to be related to employees' well‐being. Managers and human resources professionals may need to adopt a more holistic approach to staff development.Originality/valueThe current study indicates that domain‐specific LS improves the explanation of variations in well‐being. Implications of these findings, the limitations of the study, and directions for future research are discussed.
Intensive knowledge sharing: Finnish Laurea lab case study
Authors: Usoro Abel , Majewski Grzegorz 
Published: February 2011

PurposeKnowledge sharing (KS) processes in knowledge‐intensive organizations (KIOs) need to be understood with regard to not only the important role information technology (IT) plays but also human factors. This research aims to describe the human factors that influence KS and to propose an explanatory model.Design/methodology/approachBeginning with a critical review of the most recent KM literature, this research developed key components of successful KS in both knowledge provider and knowledge recipient roles played by the participants of virtual communities of practice (VCoPs). It developed a KS model that was validated through an empirical quantitative and qualitative research at the Laurea Lab in Finland.FindingsThis paper's main finding is an empirical validation of a model for KS in KIOs.Research limitations/implicationsPrimary data were collected from only one institution. This may limit the scope of generalisation of findings. It is therefore necessary to conduct this study in other KIOs.Practical implicationsThis research provides a few practical managerial implications. Managers of VCoPs in KIOs should be aware of the role IT and human factors play in KS processes.Originality/valueThis research proposes a model which incorporates both the knowledge provider and the knowledge recipient roles played by participants of VCoPs in knowledge‐sharing organizations. This model may be used to evaluate the functioning of VCoPs.
Finding KM solutions for a volunteer‐based non‐profit organization
Authors: Huck John , Al Rodney , Rathi Dinesh 
Published: February 2011

PurposeThe purpose of this paper is to investigate the knowledge needs of a small, volunteer‐based Non‐Profit Organization (NPO) and present recommendations for implementation of KM solutions.Design/methodology/approachThe methodology used in this paper is the knowledge audit. Data collection methods include semi‐structured interviews, documentary photography, and a review of content on the NPO's website.FindingsThe paper recommends a combination of web 2.0 technology and low‐tech solutions to meet the KM needs of the volunteer‐based organization within the constraints of its limited resources. Based on the observation that dedicated and reliable volunteers are critical to this organization's success, the paper proposes that the KM solution address personal knowledge needs related to volunteer motivation factors as a strategy for improving volunteer recruitment and retention.Research limitations/implicationsThe study examined a small group of volunteers engaged in a specialized form of knowledge‐sharing work. Future research could test this paper's conclusions in larger and more diverse volunteer‐based NPOs.Originality/valueThe paper extends KM research into the realm of volunteer‐based NPOs and adopts elements from Motivation‐Hygiene theory as well as specific volunteer motivation factors as additional criteria for a KM solution.
Knowledge sharing in immersive virtual communities of practice
Authors: Majewski Grzegorz , Usoro Abel , Khan Imran 
Published: February 2011

PurposeThis paper aims to improve understanding of knowledge‐sharing (KS) processes that occur in Immersive Virtual Worlds (IVW), which offer much richer opportunities for KS than standard text‐based environments.Design/methodology/approachStarting with a systematic literature review of the most recent trends in knowledge‐sharing and virtual worlds, this research investigates potential factors of KS in IVW. A conceptual model was developed and empirically validated.FindingsThe rich environment provided by IVW results in higher levels of KS but a sense of community and other motivations for KS in IVW is the same as in standard virtual environments. The validated research model that explains the interaction of the motivating factors with KS is presented.Research limitations/implicationsPrimary data were collected from only one group in one IVW. This may limit the scope of generalisation of findings. It is advised that this study should be conducted with a number of immersive virtual communities or practice (IVCoP) in a variety of virtual worlds.Practical implicationsOwners and managers of IVWs should promote perception of community, trust and reciprocity, as they are very important for keeping and growing virtual communities in immersive environments. Concurrently it is necessary to ensure that the amount of social part introduced is in line with the goals of the community.Originality/valueThis research proposes a model for knowledge sharing in virtual communities of practice (CoP) in immersive virtual worlds (IVW). It may be used to evaluate the functioning of such communities of practice. It also suggests methods of research in such an environment.
Enhancement of healthcare quality using clinical‐pathways activities
Authors: Yamazaki Tomoyoshi , Ikeda Mitsuru , Umemoto Katsuhiro 
Published: February 2011

PurposeThe purpose of this paper is to discuss the construction of the theoretic model of systematic knowledge creation in the healthcare process according to professionals' collaboration using clinical‐pathways.Design/methodology/approachHealthcare is a knowledge‐intensive service conducted by professionals. A clinical‐pathway is an effective tool in the knowledge management aspect of this service. The theoretic model of the medical knowledge management which used the clinical‐pathway from case studies in two hospitals is constructed.FindingsThe theoretical model shows the interaction between explicit knowledge and tacit knowledge in the healthcare process using clinical‐pathways. This theoretical model is a knowledge creation model which creates new knowledge continuously. Therefore, the clinical‐pathways are suggested as an effective tool for knowledge management in healthcare.Practical implicationsPromotion of knowledge communication between healthcare professionals by clinical‐pathways activities is important for excellent healthcare management.Originality/valueThis paper will be valuable for sustained improvement of healthcare quality by knowledge management with clinical‐pathways. In this paper, the detailed theoretic model which explains medical knowledge management with clinical‐pathways has been constructed.