bluuebunny/crossref_metadata_2025_split huggingface dataset:
An exploratory study of marketing, logistics, and ethics in packaging innovation
Authors: Vernuccio Maria , Cozzolino Alessandra , Michelini Laura 
Published: August 2010

PurposePackaging is a strategic tool that merits holistic management. Three managerial disciplines have the potential to significantly influence packaging strategy: marketing, logistics, and ethics. Despite the multidimensional nature of packaging, the academic literature tends to analyse these three dimensions separately. To address this shortcoming of a more integrated approach, the aim of this paper is to identify the main integration areas among marketing, logistics, and ethics in packaging innovation projects, in the retail grocery sector.Design/methodology/approachIn total, 186 cases of packaging design were selected and the data collected were analysed by quantitative content analysis (cross‐tabulation).FindingsThe results show that simultaneous integration among marketing, logistics and ethics recurs in only one third of the cases. The main area of integration is between marketing and ethics. To a lesser extent, there is a significant degree of integration between marketing and logistics as well as between logistics and ethics. Nevertheless, the findings of this initial analysis suggest that the potential in terms of integration has yet to be exploited.Practical implicationsTaking a holistic view of innovation in packaging, the study can assist managers participating in packaging management by providing a conceptual instrument for the integrated evaluation of the multidimensional relationships among the three perspectives.Originality/valueThe paper provides the first empirical exploration in this field and an original conceptual framework that could serve as a theoretical reference point for future research and as a managerial tool, recognising the urgent need for a careful understanding of how marketing, logistics and ethics may be integrated in innovation projects.
Empirical research in business process management – analysis of an emerging field of research
Authors: Houy Constantin , Fettke Peter , Loos Peter 
Published: August 2010

PurposeThe paper aims at providing a survey of the development of empirical research in business process management (BPM). It seeks to study trends in empirical BPM research and applied methodologies by means of a developed framework in order to identify the status quo and to assess the probable future development of the research field.Design/methodology/approachIn order to analyse the development of the research field a systematic literature review of empirical journal articles in the BPM context is conducted. The retrieved literature is analyzed by means of scientometric methods and a developed reference framework.FindingsThe steadily growing number of published articles in empirical BPM research shows an increase in interest in the research field. Research interests, applied methodologies, the underlying research paradigm and the level of maturity of empirical BPM research differ depending on regional aspects. BPM gains importance in the industry as well as in the public administration context.Research limitations/implicationsThe findings are based on a sample of 355 articles and not on an exhaustive amount of available empirical research contributions. Nevertheless, significant analyses can be conducted. Future research could apply the developed reference framework for further literature reviews in order to be able to compare the findings and to measure progress.Originality/valueThe presented literature review gives an overview of trends in empirical BPM research. The developed and strictly applied reference framework supports a systematic analysis of contributions and can thus draw a significant picture of the state‐of‐the‐art of the research field. To the best knowledge of the authors no such survey has currently been undertaken.
Reflections on the modularity of business process models
Authors: Cappelli Claudia , Santoro Flávia Maria , Cesar Sampaio do Prado Leite Julio , Batista Thais , Luisa Medeiros Ana , Romeiro Clarissa S.C. 
Published: August 2010

PurposeThe aspect‐oriented (AO) paradigm is first proposed to deal with programing modularity issues, but different researchers have been exploring AO concepts in the designing and definition of software systems. The goal of this paper is to discuss and present a proposal that addresses the application of AO concepts to the design of business processes (BPs) in order to improve usability and understandability of process models.Design/methodology/approachThe paper departs from previous work on analyzing the application of AO for software design. The observations were backed by a case study, which was used to illustrate the issues by means of examples.FindingsThe paper presents findings on important issues related to the integration of AO paradigm and BP modeling, such as crosscutting representation, crosscutting composition, quantification, and join point exposure.Originality/valueThe paper explores a new frontier: the application of AO concepts to the design of BPs. As of now, few works have explored this new view on process modularity. The paper claims that application of AO concepts to the design of BPs is important in the consideration of usability and understandability. Its contributions are also backed by a prototype process editor, CrossOryx, a web‐based editor for modeling process using AO concepts.
Analyzing BSC and IC's usefulness in nonprofit organizations
Authors: Kong Eric 
Published: August 2010

PurposeThe balanced scorecard (BSC) and intellectual capital (IC) concepts are two strategic management methods that help to identify and elevate organizations' intellectual resources in the knowledge economy. However, very little research has examined the usefulness of the BSC and IC concept in nonprofit organizations. This paper aims to discuss these issues.Design/methodology/approachThis paper uses a critical analysis of current literature in relation to BSC and IC concepts within the social service nonprofit context.FindingsThe findings suggest that BSC is less effective in social service nonprofit organizations (SSNPOs) because the model's strategy, cause‐and‐effect relationships and its four linked perspectives are incompatible to the unique social service nonprofit environment. IC, however, can be harnessed to co‐ordinate with the values and core character of SSNPOs.Research limitations/implicationsThe paper contributes a new dimension to the body of literature; raising critical questions as to the usefulness of the BSC in SSNPOs and theoretically arguing that IC is an alternative strategic management framework in the social service nonprofit sub‐sector. The increased awareness of the IC concept in SSNPOs, as a result of this paper, likely generates further research from both nonprofit practitioners and scholars.Originality/valueThe paper is considered as a starting point and serves as a milestone in applying IC as a strategic management conceptual framework in the nonprofit sector. Also, the paper informs nonprofit leaders that IC is a more appropriate strategic management concept in the nonprofit sector.
Community of Competence™: background theory and concepts – part I
Authors: Smith Elizabeth A. , Mireles Matthew C. 
Published: August 2010

PurposeThis paper aims to present the methods and framework of the Community of Competence™ (C of C) originated by Smith as a new organizational model designed to maximize the use of scarce human and material resources. C of C links the words “community” and “competence” and incorporates the theories of socialization, systems thinking, learning organizations, self‐organizing systems, motivation, and creativity.Design/methodology/approachCombining the structure of a learning organization, systems thinking, the framework and methods of C of C was shown to create and support partnerships for sharing key information and knowledge in electronic networked global multidisciplinary groups. The general and unique roles human and organizational variables play in selecting and assigning members, defining and solving problems, and documenting results are discussed in three of 11 major healthcare projects presented in part II of this paper.FindingsHealthcare is extremely competitive and primarily driven by the bottom line, the need to “do more with less”, and apply twenty‐first century thinking. Over the 2005‐2010 period, the authors learned that to remain competitive in the local/global marketplace, healthcare organizations must start to share competencies and make better use of limited or scarce human and material resources. C of C brings multidisciplinary groups together to solve complex problems by creating practical and efficient ways to more effectively identify, address, and develop realistic, cost‐effective solutions for major high‐priority problems and concerns in healthcare.Originality/valueA C of C, as a new organizational model and catalyst for change, may foster a paradigm not only toward patient‐centered medicine or “medical home”, but also help improve the safety, quality, effectiveness, efficiency, timeliness and equity of healthcare as originally proposed by the US Institute of Medicine in 1999. Only then can patients and their families, as the only true customers of healthcare, be empowered and encouraged to more actively participate in decisions about their diagnosis, treatment, and outcomes.
Exploring the ROI in leadership development: a global energy company case study
Authors: Elden Max , Durand Roger 
Published: August 2010

PurposeLeadership development courses are widely used despite lack of general agreement about their payoff or return on investment (ROI). The author's purpose is to explore and document the ROI of leadership development.Design/methodology/approachThe authors used three different but complementary approaches – survey research, participant observation, and a panel study in triangulating on the ROI effects of a leadership courseFindingsThe three core findings were that most all respondents (90 percent) reported that the course paid off in terms of ROI; content analysis revealed three broad sources of ROI; and five elements of course design seemed important linkages to ROI pay offs.Research limitations/implicationsThis research is limited because it is exploratory and breaks new ground. It suggests that the actual experience of participants in leadership development courses and course design should be further studied in research on the bottom line effects of leadership developmentPractical implicationsTo enhance the ROI of leadership development pay attention to five elements of course designOriginality/valueParticipants in a well designed leadership development course readily connect their course with ROI. Human resource managers and researchers should pay more attention to the experience of participants in evaluating ROI.
Determinants affecting the use of an intermediary when buying meeting services
Authors: Kokkomäki Johanna , Laukkanen Tommi , Komppula Raija 
Published: August 2010

PurposeThe objective of this paper is to identify the factors determining a business organisation's use of an intermediary when buying convention packages and meeting services.Design/methodology/approachThe data are based on a case, a public organisation responsible for promoting and intermediating meetings, incentives, contentions and events (MICE) services provided by small and medium‐sized tourism organisations in southern Finland. An online questionnaire was used for the data collection and a total of 223 valid responses were collected. Explorative factor analysis was used to analyse the research results.FindingsBased on explorative factor analysis it is suggested there are three distinct factors as determinants of the phenomenon, namely “Attractive convention packages”, “Know‐how of the personnel”, and “Ease of buying a convention package”. The results of the structural equation modelling reveal that ease of buying a convention package is the primary reason for using the intermediary, while attractive convention packages and know‐how of the personnel have a much lower effect.Research limitations/implicationsMore research is needed to explore if there are more attributes affecting the use of an intermediary in the buying process.Practical implicationsIntermediaries of meeting services can develop their services by paying more attention to how to make the buying process easier and more flexible for the customer.Originality/valueEarlier studies have not analysed the structure of the interrelationships among variables affecting the use of an intermediary in the purchase of meeting services, or empirically verified constructs to measure these factors.
How to attract more tourists?
Authors: Kamata Hiromi , Misui Yuki , Yamauchi Hirotaka 
Published: August 2010

PurposeThe objectives of this paper are twofold. First, to develop a framework for estimating the attractiveness of spas in Japan. Second, based on the results of the estimation, to consider how to attract more tourists.Design/methodology/approachAttractiveness is defined by the results of questionnaires, composed of a spa's characteristics, cost and accessibility. Using these aspects of the destination as measures of its attractiveness, the paper estimates attractiveness conducted with a destination choice model.FindingsThe results of the estimation provide some findings. First, consumers may value the quality of hot springs, with atmosphere as one of the most important elements. Second, the attractiveness varies because of accessibility or cost depending on the origin of each consumer. The management of each spa should consider where their customers are from; they also need to recognize which spas are their competitors.Originality/valueThere are many previous studies dealing with the estimation of attractiveness. However, most of these attractiveness studies do not include cost and accessibility. The attractiveness measures of this study include cost and accessibility, and provide examples of varying degrees of cost and accessibility. In this sense, it can be said that this study has originality.
An empirical analysis of the antecedents of adoption of online services
Authors: Ozen Seneler Cagla , Basoglu Nuri , Daim Tugrul U. 
Published: August 2010

PurposeOnline services have replaced many services that were delivered through other avenues. However, adoption of them has varied significantly. This paper seeks to expand on technology adoption theories by integrating them with those exploring service innovation and attempts to explore factors that help or hinder the attitude towards using online services. Thus, the study aims to provide insight into attributes to which developers and designers of such services should pay attention.Design/methodology/approachThe study accomplishes the purpose stated above through testing a framework that was developed as a result of critical literature review, interviews, a brainstorming session, an expert focus group and a final large‐scale survey. A set of prototypes was developed as alternative interfaces for the online service.FindingsIn addition to finding that usefulness and ease of use are affecting the intention to use in the case of online services, the paper also identified that users were positively influenced by their acquaintances, commercials and related news about online ticket reservation positively. Self‐efficacy was also identified as a positive factor. However, a significant relationship between other elements of the user interface, such as task or user characteristics, could not be identified.Practical implicationsThere is an increased interest in better service design and development. In the case of online services, developing better user interfaces by different technologies is critical, because capabilities of user interface add a lot to the information technology (IT) adoption process. So putting emphasis on better marketing and user training would help the adoption of online services.Research limitations/implicationsThere were a number of hypotheses that were not supported in the paper. Further data collection may help to explore the role of user and service characteristics better.Originality/valueThe study integrates technology adoption and market research theories to assess service innovation.
The role of IS architecture planning in enhancing IS outsourcing's impact on IS performance
Authors: Shi Zhengzhong 
Published: August 2010

PurposeThe purpose of this paper is to develop a conceptual model on the role that information systems (IS) architecture planning plays in enhancing IS outsourcing's impact on IS performance and to empirically test the model.Design/methodology/approachSurvey data were gathered and structural equation modeling technique is used to test hypotheses.FindingsThe empirical test clearly demonstrates the important role that IS architecture planning plays in enhancing IS outsourcing's impact on IS performance. In other words, it shows that IS architecture planning provides a blueprint for establishing necessary technical and administrative platforms, based on which IS outsourcing can be effectively implemented to positively impact IS performance. Consequently, the key proposition in the conceptual model of the study has been empirically validated.Research limitations/implicationsThe relatively low response rate requires future studies to re‐validate the model to test the robustness of the findings. The fact that 75 percent of respondents are IS managers/directors may produce inflated responses on IS performance and future studies with more balanced IS and business managers' participation can help to further verify the model. Future research can also investigate how web compliant‐based technologies such as SOA and XML can enable high levels of modularity to improve IS outsourcing effectiveness for better IS performance. As to control variables, the extent of IS outsourcing and the level of IS architecture maturity may be incorporated in a refined model to better test the role IS architecture planning plays in enhancing IS outsourcing's impact on IS performance. IS outsourcing effectiveness may be added to the model as a bridge linking IS outsourcing competences to IS performance. A longitudinal study can be conducted to analyze the dynamics of how IS architecture planning can impact IS outsourcing informed buying and help one to understand the portfolio of outsourcing control mechanisms in a multiple outsourcing projects setting.Practical implicationsThe empirical support of the key proposition that IS architecture planning enhances IS outsourcing's impact on IS performance makes it very clear that IS management should make due efforts to improve their understandings of various IS components, associated business processes, and their interactive relationships for better IS outsourcing management. Further, the identification of the antecedents of IS architecture planning will enlighten practitioners about how to improve their IS architecture planning competence.Originality/valueThe paper builds on previous research to provide further empirical evidence on the role that IS architecture planning plays in enhancing IS outsourcing's impact on IS performance.
A comprehensive literature review of the ERP research field over a decade
Authors: Rerup Schlichter Bjarne , Kraemmergaard Pernille 
Published: August 2010

PurposeThe purpose of this paper is first, to develop a methodological framework for conducting a comprehensive literature review on an empirical phenomenon based on a vast amount of papers published. Second, to use this framework to gain an understanding of the current state of the enterprise resource planning (ERP) research field, and third, based on the literature review, to develop a conceptual framework identifying areas of concern with regard to ERP systems.Design/methodology/approachAbstracts from 885 peer‐reviewed journal publications from 2000 to 2009 have been analysed according to journal, authors and year of publication, and further categorised into research discipline, research topic and methods used, using the structured methodological framework.FindingsThe body of academic knowledge about ERP systems has reached a certain maturity and several different research disciplines have contributed to the field from different points of view using different methods, showing that the ERP research field is very much an interdisciplinary field. It demonstrates that the number of ERP publications has decreased, and it indicates that the academic interest in ERP is driven by an interest in an empirical phenomenon rather than that ERP is a new research discipline. Different research topics of interest are identified and used in developing a conceptual framework for “areas of concern” regarding ERP systems. Finally the usefulness of the framework is confirmed by analysing one specific aspect of ERP research; business process reengineering (BPR) to establish which theories different authors and journals have used in their efforts to explore BPR and ERP.Research limitations/implicationsThe findings of the literature study, the structured methodological framework for comprehensive literature review and the conceptual framework identifying different areas of concern are believed to be useful for other researchers in their effort to obtain an overview of the evolution of the ERP research field and in positioning their own ERP research.Practical implicationsThe paper provides guidance for researchers with insight into what has been published, where to publish ERP‐related research and how to study it, and in positioning their own interest in ERP systems in the interdisciplinary research field. Access to the EndNote database containing bibliographical data of more than 880 papers can be used in future research and literature analysis. For managers, the conceptual framework can be useful in increasing their understanding of the complexity and areas of concern with regard to the ERP system.Originality/valueThe paper presents a structured methodological framework for analysing a vast amount of academic publications with an interest in an empirical phenomenon, demonstration of how academic interdisciplinary interest in ERP has evolved over time and reached a certain amount of maturity and a conceptual framework of areas of concern with regard to ERP systems.
Balanced scorecard implementation in German non‐profit organisations
Authors: Greiling Dorothea 
Published: August 2010

PurposeThe purpose of this paper is to report on the results of an explorative empirical study among German non‐profit organisations with respect to the implementation of the balanced scorecard (implementation levels, perspectives, major challenges and obstacles, missing and used performance measures and enabling factors).Design/methodology/approachEmpirical data are generated and the findings are interpreted based on a descriptive approach. The interpretation is linked to normative expectations regarding the design and use of the balanced scorecard in non‐profit organisations.FindingsMost of the non‐profit organisations which have been analysed in this paper are in an early phase of balanced scorecard implementation. The balanced scorecard is often used as a measurement tool and not as a management system. In most cases, participating organisations have an unexpected viewpoint with regard to their attitude towards the balanced scorecard, as they did not sufficiently adapt it to the distinct requirements of non‐profit operations.Research limitations/implicationsThe findings are based on a sample of 20 non‐profit organisations in the field of social services. Thus, the results cannot be generalised, and qualitative interviews as well as a longitude study could be helpful in gaining additional insight.Originality/valueThe paper reports on firsthand empirical findings in an area which has not been extensively researched. Relevant non‐profit literature has so far been dominated by how‐to‐do approaches and normative concepts.