bluuebunny/crossref_metadata_2025_split huggingface dataset:
An ordinal logistic regression model for analysing airport passenger satisfaction
Authors: Eboli Laura , Mazzulla Gabriella 
Published: May 2009

PurposeThis paper aims to provide a tool for measuring air passenger satisfaction and for identifying the critical service aspects available in the terminal in order to offer services characterised by a high level of quality.Design/methodology/approachStatistical analysis of experimental data collected by customer satisfaction survey. Modelling by the logistic regression approach This paper explores a methodology useful for measuring airport service quality by taking into account the passenger's point‐of‐view.FindingsThe comparison between the extended and reduced model showed an insignificant impact of some services aspects on the passenger overall satisfaction, and particularly, the services linked to the helpfulness of personnel, airport appearance, airport signposting, toilets inside the terminal, and availability and frequency of bus links. The key to the reading of this results can be searched in the low correlation between the judgements expressed on some service aspects and the judgements on the overall service.Research limitations/implicationsA more exhaustive list of service aspects should be investigated, and particularly the check‐in and checkout process, or flying services. The robustness of data should be verified and the model should be tested by using alternative and more current data sets.Practical implicationsBy using the proposed models, the level combinations among the service aspects that give a desired value of overall satisfaction can be identified, and the company managing the airport services can have some suggestions in order to improve passenger satisfaction.Originality/valueThe value of the paper lies in having considered a consumer‐based method requiring input data collected by an experimental survey through a simple questionnaire.
Store choice in computer retailing: the case of home users in Greece
Authors: Theodoridis Constantinos D. , Priporas Constantinos‐Vasilios 
Published: May 2009

PurposeThis paper aims to evaluate the relationship between demographics and the choice of retail outlet in the computer retailing sector in Greece so as to provide a general understanding of what criteria home computer users' use in selecting a retail outlet.Design/methodology/approachA convenience sample of 600 consumers was employed. The respondents had purchased a computer or a peripheral device at most four weeks prior to the interview. The data was collected through personal interviews. Also, a pilot test for content and face validity was conducted. Descriptive statistics, as well regression and factor analysis, were performed to evaluate the data.FindingsDemographics have a strong predicting power over store choice in the computer retailing sector in Greece. Retail location, which is traditionally considered among the most important store choice determinants, is not that strong in the case of the purchase of computers and peripherals.Research limitations/implicationsIn order to generalise from the current findings a stratified sample in terms of demographics and geographical coverage could be used and examined. In addition, the influence of e‐purchases should be considered.Practical implicationsCompetition in retailing relies on an understanding of consumer behaviour. The results are partially consistent with the findings of previous studies in other retailing sectors and also suggest retailing strategy implication for retailers operating in Greece.Originality/valueThe paper is unique because it analyses store selection criteria in computer retailing, a field where very few similar research studies exist.
Greek banks' internationalisation: a suggested modelling approach
Authors: Vasiliadis Labros 
Published: May 2009

PurposeThis research aims to examine the importance of Greek banks' internationalisation. Further, it seeks to identify the entry modes and organisational forms adopting Greek banks when crossing borders as well as to suggest a modelling approach.Design/methodology/approachEmpirical data were collected by using secondary and primary data sources. Primary data sources included semi‐structured interviews with the key stakeholders in the industry.FindingsThis research identified that Greek banks, adopt foreign direct investment entry mode and organisational forms such as branches and representative offices (internal growth), as well as subsidiaries and affiliates (external growth). It also was found that the participating in this research Greek banks, combine the two types of growth in their foreign markets entry. This study identified that the balance of combination is dependent upon a number of reasons and factors.Research limitations/implicationsThe study contains several shortcomings. The empirical study, for example, contains only three cases, which naturally raises the problem of generalization. Further, the theoretical view may contain conceptual elements, which hinder more specific observations. However, despite these limitations, the study contains some theoretical and managerial implications.Originality/valueThe paper reports on the findings of the one of the first in its kind research study carried out in Greece in the Greek banking sector. The findings that emerged set the foundation for helping the various stakeholders in the sector to contribute towards building strong international presence to help them sustain the fierce competition from foreign banks.
Universities‐industry collaboration strategies: a micro‐level perspective
Authors: Bjerregaard Toke 
Published: May 2009

PurposeThe purpose of this paper is to examine the collaboration strategies employed by collaborating small‐ and medium‐sized enterprises (SMEs) and university researchers for initiating and optimizing the process and outcome of R&D collaboration.Design/methodology/approachThe paper is based upon a qualitative study of the total population of university departments and SMEs involved in collaborative research projects sponsored by a new governmental programme in Denmark, the aim of which was to build new R&D alliances between industry and universities.FindingsThe findings show how partners choose to pursue difference short‐ or long‐term strategies to optimize the process and outcome of university‐industry (UI) collaboration. Some collaborations were thus informed by a short‐term strategy aimed at achieving immediate R&D results. However, to a high extent, many SME partners relied upon a long‐term strategy aiming at developing UI relations beyond the immediate project and practical learning. A variety of shifting strategies shape researchers' decisions during UI collaborations, which thus convey different notions of success.Research limitations/implicationsThe findings of the present research point to the importance of taking the diverse reasons and micro strategies informing collaborative efforts into account when studying UI collaborations.Practical implicationsDifferent strategies may prove successful in optimizing the outcome of UI collaborations depending upon, e.g. partners' previous collaborative experiences. Policies should incorporate some openness towards the differential premises and reasons for UI collaboration.Originality/valueRelatively little research has addressed the development of UI relationships from the micro‐level perspective of the discretionary decisions and strategies of collaborating researchers.
System group idealogue approach to innovation: scientific basis and practitioner guidelines
Authors: Andersson E. Roland 
Published: May 2009

PurposeThe purpose of this paper is to present the scientific basis and to give practitioner guidelines for the system group “Idealogue” approach to innovation.Design/methodology/approachThe logic of the system group “Idealogue” (idea‐dialogue) is to create a behavioural simulation “model” of the whole market system of interest. In this model, face‐to‐face communication among functional, disciplinary and hierarchal normally differentiated actors are used to perform various system simulations among problems and ideas and, at the same time, the real change process is started.FindingsResearch findings show that the system group were in agreement on much more than what earlier rational experts perceived in the same situations and, moreover, the group agreed in other and unexpected new and successful dimensions.Research limitations/implicationsThe findings are shown experimentally in action research projects and empirically by longitudinal follow‐up studies.Practical implicationsThe approach, which comprehends the entire process of innovation and change, is mainly aimed for the commercially “vague” human dimension of technology.Originality/valueProjects in which the group dynamic approach successfully was applied has been conducted in many action research and industrially related change situations at an organizational, regional, state and market level. This includes technological, organizational and administrative domains of the systems with successful and worldwide spread product and process innovations.
Collaborative product development and situated knowledge contexts
Authors: Houman Andersen Poul , Balslev Munksgaard Kristin 
Published: May 2009

PurposeThe purpose of this paper is to develop a framework for understanding how problem formulation, information search and division of work in new product development (NPD) activities is shaped by mind sets vested in organizations with diverging positions in the value chain and correspondingly situated knowledge contexts. The authors aim to focus on how this influences the marketability of new product ideas.Design/methodology/approachThe empirical data are derived from exploratory observation studies of NPD meetings and interviews of involved managers and specialists in three business dyads. The cases involve ingredient and meat suppliers, retail chains and marketing agencies located in Denmark.FindingsThe authors show that the scope and organization of NPD activities indeed are shaped by the combinations of situated knowledge contexts involved. An important intervening variable however concerns the atmosphere of the relationship, involving emotions and attitudes of the actors involved from foregone exchange situations.Practical implicationsFor managers of NPD activities, the relationship between the knowledge contexts involved, the concept development outcomes and the marketability of new product ideas are important factors to take into consideration in organizing supplier or buyer involvement in NPD.Originality/valueThe value of the paper is primarily related to its empirical contexts and the findings.
Increased understanding of service experiences through involving users in service development
Authors: Sandström Sara , Magnusson Peter , Kristensson Per 
Published: May 2009

PurposeThe purpose of this paper is to bring better understanding to how involving users in the development process of new mobile phone services can increase understanding of the overall service experience in a technology‐based service setting.Design/methodology/approachThe paper is based on an experimental setting which aims to emulate the involvement of users in a service development process in order to provide information regarding the overall service experience. This is done by letting users evaluate both user‐ and company‐created services.FindingsUsers are found to be an important information source when it comes to understanding the overall service experience of technology‐based services. The paper shows that users are to some extent better at coming up with services regarding value in use. The findings show that some of the most important experience outcomes that are demanded, functionally related outcomes, are better met by user‐created services.Research limitations/implicationsThe paper provides empirical evidence regarding the importance of a user perspective when it comes to understanding both the functional and emotional parts of the overall technology‐based service experience. The result of this paper implies a more advanced user focus during service development in order to be able to know what it is that creates value for technology‐based service users. Just how technology‐based services are functionally and emotionally experienced by their users is a fairly new research area and more empirical studies regarding this subject will be called for in the future.Originality/valueThis paper provides evidence of the importance of a user perspective when creating value propositions for technology‐based service users. From a managerial point of view, it is of interest to see whether it will be possible to learn more about the users' service experience of technology‐based services by involving them in the development process.
Profiles of innovation in business‐to‐business e‐commerce
Authors: Power Damien 
Published: May 2009

PurposeThe purpose of this paper is to throw light on both motivation for adoption of innovative technologies, as well as identifying critical organisational factors influencing effective implementation.Design/methodology/approachThree case studies have been conducted in Australian companies involved in the use of business‐to‐business enabling technologies. The multiple design approach was chosen in order to provide robust findings across a group of similar sites, with the possibility of replicated and comparative results providing extra clarity and insight.FindingsThese three cases provide evidence to suggest that at the same time the three theoretical approaches examined – organisational innovativeness, diffusion of innovations and process theory – are found to be individually and collectively present as explanatory models of innovation adoption.Research limitations/implicationsThis paper is limited to Australian firms using technologies for the management of their supply chains. The number of firms studied also represents a limitation and generalization of findings therefore needs to be approached with caution.Practical implicationsThe practical implication is that adoption and use of innovations is highly situational, and therefore needs to be researched using methods that enable the context to be incorporated and understood.Originality/valueThe evidence indicates that the innovation adoption puzzle can be explained less by a single theory generalised across broad populations of organisations, than perhaps by the complex interplay of all three theories in the context of an individual organisation.
What it means to be a learning organization
Authors: Newbold Colin , Pharoah Nicky 
Published: May 2009

PurposeThe purpose of this paper is to explore practical and sustainable ways of implementing small to large scale integrated organizational talent development programs in the form of a learning plan.Design/methodology/approachThe paper uses the work of psychology‐based consultancy, The Learning Curve (TLC), including its five‐point plan and two case studies, and Peter Senge's book, The Fifth Discipline, as a basis to demonstrate the importance of the learning plan within an organization's culture and business strategy.FindingsProductivity and profit increase in organizations that embrace the concept of a learning plan.Practical implicationsMany of the methods employed by TLC have bred independence among client organizations, which go on to sustain the learning plans in cost‐effective ways.Originality/valueThis paper takes a new look at what it means to be a learning organization, while recognizing the importance of budgetary and resource constraints.
Using action learning to drive organizational learning and performance
Authors: Pounder Tom 
Published: May 2009

PurposeThis paper aims to argue that action learning can contribute to organizational learning and increased organizational performance. The author seeks to propose that an action learning approach can enable organizations to shift their mindsets to turn problems into opportunities and find genuinely new ways of looking at challenges.Design/methodology/approachThis paper discusses the concept of action learning and looks at how Alliance Healthcare UK (formerly UniChem), the leading UK pharmaceutical distributor, and Hiscox, the UK‐based insurance company, have used it to help develop new ways of thinking and to address challenges within their organizations.FindingsThe action learning approach can help create a dynamic culture of innovation and collaboration, in which individuals and groups adopt a mindset of questioning and sharing the problem‐solving process.Originality/valueThe paper offers practical tips to help readers facilitate action learning in their own organizations.
Creative HR solutions for tough economic times
Authors: Thomas Bill 
Published: May 2009

PurposeThe purpose of this article is to discuss creative HR solutions that can support broader business strategy in a challenging economic climate. It also highlights the need to adopt a proactive and creative approach to avoid simply reducing the level of service delivery when budgets are reduced.Design/methodology/approachThe article includes five typical scenarios, which illustrate creative solutions that can be used to address challenging HR issues in tough economic times. Two case studies are also included to demonstrate the potential for improving HR service delivery.FindingsDuring difficult economic times, the HR function is likely to be faced with the double challenge of delivering a significantly increased level of support for the business but with a reduced budget.Practical implicationsThe article offers guidance on how to succeed in difficult economic times.Originality/valueThe value of this article lies in its illustration of how being prepared to consider creative HR solutions can deliver practical, tangible and sustainable benefits to the wider organization, even during challenging economic times.
The psychological role of the leader in turbulent times
Authors: Sandler Catherine 
Published: May 2009

PurposeThis paper aims to deliver a psychological perspective on the theme of leading in turbulent times.Design/methodology/approachDrawing on 20 years' experience of consulting, coaching and teaching in the field of leadership development, the author outlines the dynamics that businesses face during an economic crisis. Based on her extensive observation of workplace behavior, the author describes the psychological and emotional role that leaders need to play if they are to optimize morale and productivity during turbulent times. The author's ideas have been developed as a result of coaching numerous leaders and top teams at board and director level in FTSE 100 and 250 companies and top professional services firms, as well as SMEs and not‐for‐profit organizations. Her private sector clients come from every area, including investment banking, oil and gas, IT, property, retail, law, accountancy and venture capital. Many of these organizations operate in highly competitive markets where managing uncertainty and change is the norm. However, the economic downturn has presented additional challenges, especially to those at the sharp end of the credit crunch and the collapse in consumer confidence.FindingsIt is concluded that four leadership behaviors are critical in times of crisis. Taken together, they enable leaders to support their workforce effectively during turbulent times, so maximizing morale and performance. The paper also highlights the role of HR and specific ways in which seasoned HR professionals can help leaders manage their own emotions and demonstrate these four behaviors.Originality/valueThis article reflects the author's original, practice‐based observations about organizational dynamics and leadership behavior during challenging times.
The indirect approach of semi‐focused groups
Authors: Bill Frederic , Olaison Lena 
Published: May 2009

PurposeThe purpose of this paper is to present an alternative way of using focus groups in research – a role‐play‐enhanced focus group method – in which participants are presented with the challenge of dealing with a specific task while playing a familiar but nevertheless fictive role.Design/methodology/approachThe research is performed through an experimental approach in which a focus group of small business owner‐managers are assembled and presented with a prepared case exercise. The design is a role‐play‐like setting in which the participants are to act as the board of a company.FindingsCarefully designed, well‐prepared role‐play‐like activities can add substantially to focus‐groups.Originality/valueAdding an experimental dimension to focus groups offers the possibility of addressing topics indirectly and thus increases their usefulness.
Ethical confessions of the “I” of autoethnography: the student's dilemma
Authors: Doloriert Clair , Sambrook Sally 
Published: May 2009

PurposeThis paper aims to draw attention to a unique paradox concerning doing an autoethnography as a PhD. On the one hand, a student may feel a pull towards revealing a vulnerable, intimate, autoethnographic self, yet on the other hand she may be pushed away from this because the oral/viva voceexamination process may deny the student anonymity. Through the telling of this tale the complexities concerning self‐disclosure and student autoethnography reveal are explored.Design/methodology/approachThe tale is autoethnographic: a fictionalised account based on real events and co‐constructed from substantial field notes, personal diaries, e‐mails, and reports.FindingsThis paper contributes to relational ethics concerned with self‐disclosure and the “I” of a reveal, and highlight the possibilities for developing Medford's notion of mindful slippage as a strategy for removing highly personal and possibly harmful elements within student autoethnography.Research limitations/implicationsThe paper provides a preliminary theoretical framework that has not been empirically tested and is situated within “introspective” autoethnographic research.Originality/valueThe paper takes an innovative approach to autoethnography, addressing ethical value systems specifically within a PhD context.
Strong emotions at work
Authors: Whiteman Gail , Müller Thaddeus , Johnson John M. 
Published: May 2009

PurposeThe purpose of this paper is to examine whether the emotional experiences from qualitative research can enrich organization and management studies.Design/methodology/approachThe paper's approach includes a review of the literature in sociology, anthropology, psychology, and feminist studies, in which scholars have argued convincingly for the explicit need to acknowledge and utilize the emotions of researchers as they study social and organizational phenomenon. Also, past research is emotionally re‐written as reflexive examples.FindingsThe use of emotions as qualitative researchers can enrich the understanding of organizational and social life by offering new questions, concepts, and theories. At the level of methodology, this leads one to develop and reflect upon an emotional and cognitive orientation of the field.Originality/valueThe majority of narratives in organization studies remain sanitized, emotion‐less texts. While a discussion of researcher‐emotion can remain a back‐stage activity between colleagues over dinner, It is believed that much can be gained by a more explicit discussion.
Reflexivity in the co‐production of academic‐practitioner research
Authors: Orr Kevin , Bennett Mike 
Published: May 2009

PurposeThe purpose of this paper is to offer a reflexive account of the co‐production of a qualitative research project with the aim of illuminating the relationships between research participants.Design/methodology/approachThe paper draws upon personal experience of designing and conducting a research project into management learning, run jointly between an academic and a senior practitioner. The methodological issues involved and the reflexive dynamics of how the work of research collaboration is accomplished are considered.FindingsEngaging with radical reflexivity helps to produce insights about the co‐production process.Originality/valueThis paper contributes to the field of reflexivity and is innovative in its context of academic‐practitioner research.