bluuebunny/crossref_metadata_2025_split huggingface dataset:
A critical review on innovation in facilities management service delivery
Authors: Nazali Mohd Noor Mohd , Pitt Michael 
Published: April 2009

PurposeThe purpose of this paper is to define facilities management and innovation in generic business contexts and critically discuss the role of innovation in facilities management service delivery.Design/methodology/approachThe research adopts a comprehensive literature review from numerous published sources. All related references were discovered through electronic databases, journals and books.FindingsFM is capable of contributing towards organisational success if it is given the opportunity to exploit new ideas and perform innovative activities that are regularly measured and integrated within the overall business goals or an organisation. To achieve this, it is essential that innovation in FM is given appropriate empowerment and a platform within the boundaries of the organisation's total innovation agenda.Research limitations/implicationsThere are limited literature materials which focused on service innovation particularly in the context of facilities management and its service delivery. Some discussions that are related to multiple contract management are only mentioned but not extensively reviewed in accordance with the scope of the research. One of the constraints is due to the nature of services that are non‐tangible and hard to perceive.Practical implicationsThe study provides in‐depth knowledge on the importance and benefits to an organisation by embracing innovation in facilities management as well as in the delivery of FM services. By tying innovation in FM with the firm's overall innovation agenda, significant improvements are gained through total efficiency in business operations.Originality/valueThe paper provides fresh literature updates on the needs of FM players to embrace innovative ideas and concepts to effectively deliver facility‐related services. The findings indicated here can be used by relevant FM stakeholders to plan and re‐evaluate the role of facilities management functions in their organisations.
Knowledge management adoption in times of crisis
Authors: Wang Wei‐Tsong 
Published: April 2009

PurposeOrganizations are threatened by business crises that may be prevented or lessened if critical knowledge is identified in advance. The purpose of this paper is to enhance the understanding of the role knowledge management (KM) plays in affecting organizational performance during crises.Design/methodology/approachA case study of a business crisis was conducted to investigate how KM helped mitigate damage caused by the crisis.FindingsFirst, KM plays an important role in crisis management. Second, organizations have different knowledge needs that require the application of different KM strategies at different phases of a business crisis to achieve the best results. Finally, the experience handling crises makes organizations consider their incompetence and thus leads to the generation of organization‐wide learning initiatives which facilitate knowledge acquisition, sharing, and institutionalization.Practical implicationsThe proposed knowledge‐centered crisis management framework can be used by organizations as guidelines to develop their KM strategies based on their concerns during business crises.Originality/valueFew prior studies have specifically addressed the role KM plays when encountering business crises. This study focuses on investigating how organizations can apply useful KM strategies based on their knowledge needs and thus achieve desirable crisis management outcomes.
The role of partnership in supply chain performance
Authors: Ryu Il , So SoonHu , Koo Chulmo 
Published: April 2009

PurposeSupply chain management emphasizes collaborative relationships between buyers and suppliers within a supply chain. The purpose of this paper is to examine the antecedents of buyer‐supplier partnership and to explore its impact on the supply chain performance.Design/methodology/approachThe proposed research model was tested via structural equation modeling analysis with survey data collected in October 2007 from 141 buyer‐supplier practitioners in South Korea.FindingsThe results of this study imply that both strategic and operational variables are perceived as crucial factors affecting the buyer‐supplier partnership; thus, this partnership relationship exerts an impact on supply chain performance.Research limitations/implicationsThis study provides researchers and practitioners with a more comprehensive understanding about the buyer‐supplier partnership in a supply chain context. Future research should focus on developing additional constructs that may capture other aspect of buyer‐supplier partnership.Originality/valueThe present study makes an empirical contribution by investigating an integrated framework focusing on the antecedents of buyer‐supplier partnership and its impact on supply chain performance.
Determinants of success in open source software networks
Authors: Casaló Luis V. , Cisneros Jesús , Flavián Carlos , Guinalíu Miguel 
Published: April 2009

PurposeOpen source software (OSS) products have rapidly acquired a notable importance in the last years among consumers and firms all over the world. They are mostly developed and distributed through online social networks thanks to the voluntary and collaborative actions of their members. However, their innovation and development has to face up the existence of free‐riders which can benefit from the knowledge developed in the online social network. This paper aims to understand the factors that moderate the opportunistic behaviour in OSS development and distribution, which will help to correctly manage the OSS innovations.Design/methodology/approachThe influence of reputation on members' satisfaction and participation intentions in OSS online social networks are measured. Additionally, the impact of being an active and satisfied member on his/her commitment and intention to use the OSS products are studied. After the validation of measurement scales the hypotheses are contrasted with structural modelling.FindingsThis research show that perceived reputation acts as a deterrent factor of free‐riders. More specifically, reputation exerts a positive and significant effect on member's satisfaction with previous interactions and an indirect effect on participation intentions in the social network through satisfaction. Besides, these two outcomes of reputation boost the members' affective commitment to the OSS and, as a consequence, the intention to use OSS products is also increased.Practical implicationsReputation and satisfaction are two crucial aspects in explaining the success of an online social network since they serve to guarantee the interaction among its members. In addition, participation continuance intentions in an online network may help to increase the levels of affective commitment and loyalty to the mutual interest of the network (the OSS in this case). This result may be especially relevant for commercial networks, which are based on the admiration to a brand, firm or product.Originality/valueThe analysis of online social networks as a development and distribution channel and the role of reputation in promoting members' participation (that is, avoiding opportunistic behaviour) represent a new contribution to the analysis of online social networks. This research field has acquired a notable popularity in recent years.
Importance of performance information in managerial work
Authors: Laitinen Erkki K. 
Published: April 2009

PurposeThe purpose of this study is to analyse the connection between managerial job and importance of job‐relevant performance information.Design/methodology/approachTwo hypotheses on the relationship of the nature of job to the job‐relevant information are tested by survey data gathered in spring 2008. The data include responses from 76 Finnish CEOs in manufacturing industry. Managerial job, information, and information gap types are extracted by the factor analysis. The hypotheses are tested by the regression analysis.FindingsEvidence shows that the type of job strongly influences the importance of different information types in managerial work. However, information gap does not depend on the type of work but on contextual variables.Research limitations/implicationsThe results limited by the small sample size and industry. Larger data, advanced statistical methods, and different constructs to measure managerial job and contextual variables should be used in further studies.Practical implicationsContingency factors are important in affecting the nature of managerial job. Managerial job largely determines the importance of information but the gap of information depends on contextual environment. It is important to take account of the nature of managerial job in designing information systems.Originality/valueThis study shows that managerial job mediates the effect of contingency factors on the importance of information. However, these factors have a direct effect on the gap of information.
Universal design for people with disabilities
Authors: Chan Edwin H.W. , Lee Grace K.L. , Chan Antony T.S. 
Published: April 2009

PurposeThe purpose of this paper is to review the major pieces of statutory control regulating unobstructed access. In order to ensure that all residents including those with disabilities can access places that the public is entitled or allowed to enter or to use, adequate provision of unobstructed access is required.Design/methodology/approachA comprehensive literature review is conducted to identify whether there is room for improvement in the building laws regulating access for people with disabilities (PWDs), in order to achieve universal access design. In order to ascertain that the universal access design is achieved in public housing estates, a set of checklists are prepared and a number of checkwalks are conducted. After completion of the on‐site survey, data analysis is adopted and the results are summarized for future reference.FindingsThis study presents the result of a meaningful and beneficial study which has investigated the accessibility of PWDs in public housing estates serving the majority of the Hong Kong population. This case study is valuable because it identifies the inadequacies of current access provisions for PWDs and highlights the areas requiring further improvement. Based on the review of existing legislative controls and the case studies, some possible solutions for improving present building regulations are generated.Originality/valueThis study investigated the accessibility of PWDs in public housing estates that affect a large proportion of residents in Hong Kong. Assessing the accessibility of PWDs in the public housing estates is a good indicator of the effectiveness of current controls over unobstructed access in Hong Kong.
The unique approach to institutional repository
Authors: Chen Kuang‐hua , Hsiang Jieh 
Published: April 2009

PurposeThe purpose of this paper is to present the practical and unique approach to construct an institutional repository (IR) at the National Taiwan University (NTU).Design/methodology/approachIn general, IR systems are used to preserve the research outputs of academic organizations. The preserved contents as a whole will demonstrate the achievements and influences of organizations. The NTU Repository (NTUR) project is the action which is the response of NTU Library to the converging and emerging issues. The system design of NTUR is based on a well‐known open‐source package, DSpace, but many of its functional modules are modified to fulfill the requirements of Chinese users. The content acquisition of NTUR is carried out by a machine‐aided manual approach, which quickly accumulates the volume of registered digital objects in NTUR.FindingsWith comparison to other IR systems, it is found that a content‐rich system with the much friendlier user interface like NTUR could be constructed in an effective way. The post‐processing for search results – which is very unique feature of NTUR – could be also implemented effectively.Practical implicationsMany investigations point out that an open‐access IR system can decrease the cost in dissemination of scholarly information and increase the impacts of research outputs.Originality/valueThe practical approach to the construction of an institutional repository at NTU has been proposed. The approach can make NTUR quickly acquire a large volume of digital objects. This makes NTUR a much more content‐rich repository with comparison to other similar IR systems.
Innovation community
Authors: Xiaobin Lu , Jing Guo 
Published: April 2009

PurposeThe purpose of this paper is to put forward a completely new academic library service mode called “Innovation community” in light of current information environment, social background and user demands. “Innovation community” is a mode especially suitable for academic libraries, aimed at supporting the cultivation of innovation ability, encouraging user participation, joint construction, interaction and communication, designing different theme communities and organizing supporting services and activities so that both libraries and users can become entities of independent innovation. At the same time, this paper seeks to elaborate on the development of ideas on constructing this new mode of “Innovation community” by taking the IC2 mode and its auxiliary innovation support plan put forward by Shanghai Jiaotong University Library as a practice case.Design/methodology/approachThe paper adopts the research methodology that combines situation analysis and theoretical explanation, model exhibition and case study.FindingsIt is found that “Innovation community” is a kind of library service mode especially suitable for learning and research groups with a demand for innovation. Under an e‐science and e‐education environment, libraries construct an environment and platform for promoting communication and cooperation and supporting interdisciplinary study and research innovation, and more effectively promoting knowledge discovery, research innovation and exploitation of tacit knowledge through individualized design and service of theme communities.Research limitations/implicationsIC2@SJTUL, the practice case of “Innovation community”, has only constructed an environment at present, and the first term of this plan has not been completed. Therefore, evaluation of the actual operation effect cannot be made until later, and its actual effect has to be tested after a period of operation.Originality/valueFrom a new perspective, this paper elaborates on the intention, elements and primary characteristics of “Innovation community” and studies a typical practice case.
Building a virtual community platform for subject information services at Shanghai Jiao Tong University Library
Authors: Pan Wei , Lan Xiaoyuan 
Published: April 2009

PurposeThe purpose of this paper is to introduce the functional framework of a subject service virtual communities' platform and implementation planning at Shanghai Jiao Tong University Library.Design/methodology/approachFirst, the paper analyses the three aspects which should be considered when libraries carry out subject information services, next points out the users' behavior preferences of scholar communities to use libraries services and access library resources, and then explains the limitation of current methods used by academic libraries to reveal and deliver resources and services. Second, the paper describes the advantages of using a virtual community platform to reveal library subject resources, services, and to construct the communication environment for subject users. Finally, the functional framework of the subject service virtual communities and implementation planning at the Library of Shanghai Jiao Tong University are illustrated.FindingsBased on the next‐generation discovery and delivery system – Primo – subject service virtual communities at Shanghai Jiao Tong University Library integrate diverse functions as follows to one platform: Subject information discovery and accessing (subject information letters, subject information gateway, subject information one‐stop search), Subject information blog, Subject information literacy instruction, Subject information generation and preservation, Subject information consultation. Besides “one‐stop” accessing and obtaining only needed library resources and services, the virtual communities platform gives subject users a more convenient and more attractive environment to preserve their research results and share their experiences.Originality/valueSubject service at Chinese academic libraries has become a hot topic in recent years. Advice on how to support the service and make it become more effective and attractive is also an important problem. This article covers various library systems and tools that can be used to build subject service virtual communities and shows it is valuable and could be tried elsewhere.
System architecture of Library 2.0
Authors: Yang Xinya , Wei Qunyi , Peng Xiaodong 
Published: April 2009

PurposeThe purpose of this article is to present a subsection circulatory management (SCM) model of Library 2.0. The design idea of Library 2.0 system architecture is to be illustrated and a five‐tier model of service‐oriented architecture (SOA) is to be put forward and analyzed.Design/methodology/approachThe SOA model conforms to the desires of Library 2.0. Libraries require integration of literature resources, knowledge services and operations management and together all these integrations must be based on the user service. The realization of the concept and technology of Library 2.0 is similar with the SOA model.FindingsCurrent library management systems (LMS) remain at the era of Library 1.0, which focused on literature management. The new design principles are aiming to manage library resources much better. Library 2.0 must break through the current framework, and adopt a multilayer structure, user‐centered and service‐oriented system architecture to integrate the resources, the services and managements. Amongst other things, Library 2.0 should utilize the multilayer architecture based on the module mode, improve the flexibility and adaptability of modern management systems, both in system configuration and operational management.Originality/valueThe SOA model is applied in Library 2.0 for the first time and is divided into five tiers – hardware tier, system tier, data tier, operation management tier and knowledge service tier. According to the architecture, three application systems – LMS based on librarians, knowledge service system based on patrons, and knowledge search engine, are designed.
Digital libraries in China: progress and prospects
Authors: Yao Leye , Zhao Ping 
Published: April 2009

PurposeThe aim of this paper is to provide an overview of Chinese digital library (DL) projects via the corresponding web sites, It also seeks to illustrate the current situation of DLs in China by offering insights into the digitization of resources, technologies and services.Design/methodology/approachA questionnaire was designed on the basis of the definition and features of digital libraries, together with the relevant library homepages and services. Overall, ten comprehensive universities and their library web sites, five public libraries and one science library were selected for comparison and analysis focusing on the content set‐up, digital resources, navigation systems, mainstream modes, home‐grown databases construction, user instruction training programs etc. Other issues including the virtual reference, service (VRS), academic information resource portal and integrated searching system or platform, personalized service, logon and authentication are also discussed.FindingsAll the selected libraries are operational digital libraries or prototypes. The electronic or digital resources are made up of two parts and the mainstream modes are service‐oriented. Most have their own library information portals and provided integrated searching. However, there are some defects in term unification on some home pages, unified retrieval platform selection among various databases, and navigation system construction.Practical implicationsThis paper presents a perspective of how DLs in China have been developing in the past few years. It also indicates the existing problems and difficulties and suggests the practical ways to optimize the application, standards, laws and rules, personal information environment, logon and authentication based on encryption. In addition, Open Access resources' utilization, conflict between copyright protection and resources sharing, and user interface customizing are addressed.Originality/valueThis paper describes the general status of Chinese digital library construction. It provides relevance for researchers and the public in China as well as other countries on the DL construction experiences, efforts and achievements. It also highlights the importance and value of sharing experience in DL construction.
Using RFID guiding systems to enhance user experience
Authors: Tang Lin Hsien , Feng Lin Chia , Ming Yuan Shyan 
Published: April 2009

PurposeThe purpose of this article is to present a guiding system with enhanced functionality based upon radio frequency identification (RFID) technology to promote a user friendly experience.Design/methodology/approachBased on a user survey, the paper provides a guiding system using RFID with blog platform for further interaction. An example of this technology was built into a gallery at a college in Taiwan.FindingsThis guiding system is defined as pull type because users actively pull the relevant information using RFID readers. With such functionalities, users have the opportunity to acquire information, using a mobile device, about a specific object in a context‐aware manner. In addition, users can share ideas and comments related to the object on blogs with others who had visited or will visit the object or site. The user survey results showed that visitors seldom met the artists at an exhibition of their works, but desired to discuss and shares comments with them and other visitors. The proposed system addressees this need with a blog, and the user satisfaction survey confirmed that the proposed system met the requirements.Originality/valueThe paper provides a guiding system to enhancing user experience by RFID and blog. The system also builds a channel between the creators of the artworks and others.