bluuebunny/crossref_metadata_2025_split huggingface dataset:
Effect of store atmospherics on employees' reactions
Authors: Skandrani Hamida , Ben Dahmane Mouelhi Norchène , Malek Faten 
Published: January 2011

PurposeThis paper aims to better understand the effect of store atmospherics on the employees' cognitive, affective and physiological responses. It tries to build on store atmospherics literature to gain more insights on how these store atmospherics – often handled to produce positive outcomes among consumers – affect employees' attitudinal and behavioural reactions.Design/methodology/approachThis study adopted an explanatory approach. In‐depth interviews were conducted with 13 employees working in internationally reputed clothing stores. A content analysis was carried out.FindingsThe study reveals that employees could adopt avoidance behaviours because of the environmental factors. Specifically, it suggests that the lack of variation in the musical program, incongruence of music genre – salespersons musical preferences, long exposure to the same rhythms, task complexity, crowding, might affect the employees' attitudinal and behavioural responses. In addition, the relationships between the sales force team are found to influence employees' reactions.Research limitations/implicationsBecause of the complexity of the subject matter and the research approach adopted, the study findings may lack generalisability. Further studies are required to test the suggested framework in different service settings.Practical implicationsThe study finding stresses the need that in an attempt to produce positive reactions from consumer, clothing stores managers should also devote attention to employees' responses to store atmospherics as they might inhibit the quality of the service delivery process.Originality/valueThis paper fulfils a recognized call to thoroughly understand the impact of store atmospherics on employees' reactions in services marketing. The study enlarges the scope of store atmospherics research in marketing to encompass not only the consumer's reactions but also the employee's ones.
Effect of shopper attributes on retail format choice behaviour for food and grocery retailing in India
Authors: Jayasankara Prasad Cherukuri , Ramachandra Aryasri Ankisetti 
Published: January 2011

PurposeRetailing in India is an unchartered territory. Food and grocery is the most promising area for setting up retail business in India. An understanding of shopper retail format choice behaviour will enable retailers to segment their market and target specific consumer groups with strategies premeditated to meet their retail needs. The purpose of this paper is to make a detailed study on the effect of shoppers' demographic, geographic and psychographic dimensions in terms of format choice behaviour in the fast growing Indian food and grocery retailing.Design/methodology/approachDescriptive research design is adopted applying mall intercept survey method using structured questionnaire for data collection. Both descriptive (mean and standard deviation) and inferential statistical tools like χ2, factor analysis and multivariate analysis are used to analyse the data collected from 1,040 food and grocery retail customers from upgraded neighbourhood kirana stores, convenience stores, supermarkets and hypermarkets in conjoint cities of Secunderabad and Hyderabad in Andhra Pradesh in India.FindingsThe findings suggest that shoppers' age, gender, occupation, education, monthly household income, family size and distance travelled to store have significant association with retail format choice decisions. The choice decisions are also varied among shoppers' demographic attributes. The findings from shoppers' psychographic dimensions like values, lifestyle factors and shopping orientations resulted in segmentation of food and grocery retail consumers into hedonic, utilitarian, autonomous, conventional and socialization type.Practical implicationsThe study has practical implications for food and grocery retailers for better understanding the shopper behaviour in the context of changing consumer demographic and psychographic characteristics in an emerging Indian retail market. The findings may help the retailers to segment and target the food and grocery retail consumers and, as a consequence, to undertake more effective retail marketing strategies for competitive advantage.Originality/valueGiven the absence of published academic literature and empirical findings relating to store format choice behaviour in food and grocery retailing in India, this study may serve as a departure point for future studies in this area of concern. The research is also relevant to retail marketers in terms of format development and reorientation of marketing strategies in the fastest growing Indian retail market.
IJPDLM's 40th anniversary: an overview and retrospective analysis
Authors: Crum Michael R. , Poist Richard F. 
Published: January 2011

PurposeThe purpose is threefold: to assess International Journal of Physical Distribution & Logistics Management's (IJPDLM's) reputation for quality and impact; to identify leading articles and authors during the journal's 40‐year history; and to report on the international diversity of the journal's author base and the diversity of its subject matter over the last five years.Design/methodology/approachThe paper uses the following: literature review of recent journal articles that assessed the quality of logistics and supply chain management (SCM) journals; IJPDLM article download counts and article counts per author over last 40 years; and assessment of subject matter content and geographical base of authors for articles published in IJPDLM over the last five years.FindingsIJPDLM consistently ranks among the top logistics and supply chain journals on the basis of research quality and usefulness. IJPDLM is quite diverse both with respect to logistics subject matter and to the location of its authors. The most popular topics over the last five years are: purchasing and supply management; inter‐organizational relationships; customer service and demand management; and logistics outsourcing/3PL. A key emerging research area for logistics and SCM is the discipline's contributions to addressing important societal issues.Practical implicationsThe findings pertaining to current and emerging research areas will be of interest and value to all logistics and SCM researchers.Originality/valueThe analysis of IJPDLM's reputation and the assessment of the subject matter it covers are both original and of interest to prospective authors.
Review of logistics and supply chain relationship literature and suggested research agenda
Authors: Daugherty Patricia J. 
Published: January 2011

PurposeThe paper aims to provide an overview of the evolution of relationship‐related research in the areas of logistics and supply chain management.Design/methodology/approachSuggestions are offered for future research on logistics and supply chain relationships.FindingsWhile the literature related to logistics and supply chain relationships have become increasingly sophisticated over the years, there still remain many opportunities for extending the literature base. Considering the significant implications for business practice, this should be a research priority.Research limitations/implicationsQuestions have been raised regarding the long‐term success of many partnership or alliance‐type relationships. Further research is warranted examining success to date, implications for future collaborative‐type relationships, and guidelines for establishing relationships. Other topics include managing relationships and power imbalances, developing appropriate metrics to monitor relationship performance, leveraging the synergy of cross‐firm relationships to develop innovative approaches, and examining the co‐creation of services.Originality/valueThe review of previous literature provided in this paper is intended to provide somewhat of a chronological ordering of research topics and to identify important areas that have contributed to our knowledge base.
Sustainable supply chain management: evolution and future directions
Authors: Carter Craig R. , Liane Easton P. 
Published: January 2011

PurposeThe purpose of this paper is to conduct a systematic review of the sustainable supply chain management (SSCM) literature in the principal logistics and supply chain management journals, across a 20‐year time frame.Design/methodology/approachThe authors use a systematic literature review methodology. This methodology allows for the minimization of researcher bias and the maximization of reliability and replicability. The study's empirical validity is further enhanced by demonstrating high levels of inter‐coder reliability across families of codes.FindingsThe field of SSCM has evolved from a perspective and investigation of standalone research in social and environmental areas; through a corporate social responsibility perspective; to the beginnings of the convergence of perspectives of sustainability as the triple bottom line and the emergence of SSCM as a theoretical framework. While the SSCM research has become more theoretically rich and methodologically rigorous, there are numerous opportunities for further advancing theory, methodology, and the managerial relevance of future inquiries.Research limitations/implicationsThe trends and gaps identified through our analysis allow us to develop a cogent agenda to guide future SSCM research.Practical implicationsThe current perspectives of SSCM hold important implications for managers, by directing limited resources toward projects which intersect environmental and/or social performance, and economic performance.Originality/valueThe paper provides a systematic, rigorous, and methodologically valid review of the evolution of empirical SSCM research across a 20‐year time period.
Policy windows, public opinion, and policy ideas: the evolution of No Child Left Behind
Authors: Jaiani Vasil , Whitford Andrew B. 
Published: January 2011

PurposeThe purpose of this paper is to examine the policy process that led to the passage of the No Child Left Behind (NCLB) Act in the United States and the Bush Administration's role in this process.Design/methodology/approachThe research design is historical and archival. A description of the NCLB Act is given and the major provisions and implementation are focused upon. How the Bush Administration helped create the opportunity to pass the NCLB Act by building coalitions, and how public opinion affected the evolution of the policy process is focused upon. Finally, a description is given on how policy ideas like the concept of “accountability” shaped the policy process, and both inspired and constrained the Bush Administration.FindingsThe paper argues that the Bush Administration helped create the opportunity to pass the NCLB Act by building coalitions, and public opinion affected the evolution of the policy process. Policy ideas like the concept of “accountability” shaped the policy process, and both inspired and constrained the Bush Administration.Research limitations/implicationsThe case is limited to the United States and NCLB, although those cases are particularly important in North America and in evaluation‐based research.Practical implicationsThe paper shows how a policy designer can be limited both by political initiatives and his or her own conceptual grounding.Originality/valueThis paper is one of the first to connect the policy process that guided President Bush's design of the NCLB legislation with the concept of “accountability”. Accountability is a foundational concept in the design of quality assurance systems.
Adaptation and validation of the Course Experience Questionnaire in the context of post‐secondary education in Hong Kong
Authors: Law Dennis C.S. , Meyer Jan H.F. 
Published: January 2011

PurposeThe Course Experience Questionnaire (CEQ) is a quantitative instrument for collecting student feedback on programme quality that has been tested and practically used in Western university response‐contexts. The purpose of this paper is to adapt and partially validate a Chinese translation of the CEQ, for application in the new context of post‐secondary education in Hong Kong.Design/methodology/approachFrom a population of about 2,515 students in six institutions, 1,572 responses were obtained, representing a response rate of 62.5 percent. Given that a Chinese CEQ has never been tested in this new context, an exploratory approach was adopted by examining the psychometric properties of the CEQ constituent scales and their underlying factor structure as exhibited via item‐correlation analysis and exploratory factor analysis.FindingsThe alpha values of the CEQ scales in the present study are generally lower than those of the other reported studies. The results of exploratory factor analysis indicate that the degree of overlap among the constructs as measured by the CEQ scales is more extensive than most other reported studies, resulting in only four factors being explicitly indicated, with some constructs being overshadowed by other more salient constructs and failing to exhibit in the factor structure.Practical implicationsWhile broadly supporting the potential of CEQ‐type surveys in informing the quality endeavour, the findings of the present study (and those of some related tests on Chinese students that have recently been reported) suggest the need for further development of the CEQ for application in the Chinese context in general, and the context of Hong Kong post‐secondary education in particular.Originality/valueThe paper cross‐validates the CEQ in a new context.
Design and development of rubrics to improve assessment outcomes
Authors: Reddy Malini Y. 
Published: January 2011

PurposeThis paper seeks to discuss the characteristics that describe a rubric. It aims to propose a systematic method for developing curriculum wide rubrics and to discuss their potential utility for program quality assessment.Design/methodology/approachImplementation of rubrics is a recent phenomenon in higher education. Prior research and theoretical issues related to rubric design and development are discussed. The proposed method for rubric development is illustrated by deriving generic analytic scoring rubrics for two assessment methods, namely projects and cases in a Master's level business program in India. Aspects related to the validity of the rubrics developed are investigated and results of reliability study conducted using intraclass correlation coefficient (ICC) are reported.FindingsUpon testing, the rubrics were found to be reliable and valid grading tools. Results of inter‐rater and intra‐rater reliability analyses illustrated that the rubrics supported standardization of the manner in which cases and projects could be evaluated in different business courses.Practical implicationsWhereas previous studies on rubric construction have largely concentrated on task specific rubrics, this study focuses on development of curriculum wide rubrics that can be employed for assessment of students' learning at both course and program level.Originality/valueTo date there has not been any published work on issues of assessment of student learning through project and case analysis rubrics within diverse courses in a business program. The method detailed in the study can guide the development of generic rubrics for alternative assessment methods employed in business programs as well as in other disciplines.
Theories into practice: a content analysis of anti‐smoking websites
Authors: Paek Hye‐Jin , Jun Bae Beom , Hove Thomas , Yu Hyunjae 
Published: January 2011

PurposeThis study aims to examine the extent to which anti‐smoking websites use intervention strategies that have been informed by four prominent theories of health‐related behavior change: the health belief model, the theory of reasoned action/theory of planned behavior, the transtheoretical model, and social cognitive theory.Design/methodology/approachContent analysis was applied to 67 unique and independent anti‐smoking websites to determine their use of 20 intervention strategies based on the four theories.FindingsThe findings reveal that anti‐smoking websites used the health belief model the most and social cognitive theory the least. In addition, websites devoted to smoking cessation used these theories more extensively than websites devoted to smoking prevention.Research limitations/implicationsThe sample size is somewhat small, which may result in lack of sufficient statistical power. Also, the analysis may have overlooked some important intervention strategies that are particularly effective for smoking intervention programs.Practical implicationsAnti‐smoking website designers should take more advantage of the internet as a health promotion medium and use more intervention strategies that have been informed by scientifically tested theories of behavior change, particularly with respect to affective and behavioral strategies.Originality/valueThis study contributes to current knowledge about which kinds of anti‐smoking messages are available online and how extensively they employ theory‐based intervention strategies.
Dual effect of perceived risk on cross‐national e‐commerce
Authors: San Martín Sonia , Camarero Carmen , San José Rebeca 
Published: January 2011

PurposeThis paper aims to provide a model reflecting the mediating role of risk in the transaction as well as the social risk between the channel and repeat purchase intention and also to test the moderating role of the country on that model.Design/methodology/approachUsing a sample of 228 Spanish online buyers and another of 158 Japanese online buyers, a test of mediating effects for the influence of risk on purchase intention and a multigroup analysis for the moderating effect of buyer country are performed.FindingsOnline risk has a multidimensional structure: risk in the channel, social risk and risk in the transaction. Risk in the channel has a positive effect on the other two. In Spain the influence of risk on purchase intention is clearly lower than in the case of Japan.Practical implicationsOrganisations should design different websites to adapt to the values of each target group in each country and to get the maximum benefit from their differences so as to ultimately encourage individuals to repeat purchase.Originality/valueIt is one of the few studies that analyse the relations between dimensions of online risk and their differential impact on repeat purchase intention. A dual impact of risk is proposed: negative and positive effects of the risk in the channel on repeat purchase intention. Moreover, this is a cross‐national study, following the postulates of ELM.
Understanding online community user participation: a social influence perspective
Authors: Zhou Tao 
Published: January 2011

PurposeThe purpose of this study is to examine the determinants of online community user participation from a social influence perspective.Design/methodology/approachBased on 450 valid responses collected from a survey questionnaire, structural equation modeling (SEM) technology was employed to examine the research model.FindingsThe results show that both social identity and group norm have significant effects on user participation. In addition, group norm affects social identity. It was not possible to find the effect of subjective norm on participation intention.Research limitations/implicationsThis research is limited to a particular sample: students. Thus the results need to be generalized to other samples, such as working professionals.Originality/valueExtant research has mainly focused on the effects of user motivations such as perceived usefulness, trust and commitment on online community user behavior, and seldom considered the effects of social processes including compliance, identification and internalization on user behavior. This research tries to fill the gap.
Past purchase and intention to purchase in e‐commerce
Authors: Weisberg Jacob , Te'eni Dov , Arman Limor 
Published: January 2011

PurposePurchasing on the internet has unique features that make it different from the traditional shopping process, particularly with regard to its social context. This study seeks to investigate the relationship between past online purchases and purchasing intentions, representing the social context by the notions of social presence and trust.Design/methodology/approachA sample of 115 working MBA students purchased an item online (but were stopped at the stage of paying), and then completed a questionnaire on social presence and trust.FindingsThe results show that past purchasing predicts intentions to purchase and that trust and social presence act as partial mediators.Practical implicationsSocial context is important for understanding how past behavior affects future purchasing. Designs should therefore enhance social presence and trust. Moreover, it may be beneficial to monitor these mediators to detect potential problems.Originality/valueThe study demonstrates the important role of social context in online shopping. In particular, the mediation of trust and social presence between past and future purchasing is determined.
Cultural intelligence's influence on international business travelers' stress
Authors: Ramsey Jase R. , Nassif Leonel Jordan , Zoccal Gomes Geovana , Rafael Reis Monteiro Plinio 
Published: January 2011

PurposeThe purpose of this study is to examine cultural intelligence's (CQ) influence on international business travelers' ability to deal with the strain caused by institutional distance (ID).Design/methodology/approachThe methodology begins with a literature review to establish a framework for discussion by bringing together international business travel, stress, distance, and CQ. A total of 841 participants from Sao Paulo Guarulhos International Airport were surveyed in order to test the hypotheses.FindingsResults reveal that CQ partially moderates the relationship between ID and travel and job strain.Research limitations/implicationsFurthermore, the research implies that an increase in CQ is not positive in all situations.Originality/valueThis is the first empirical study to examine CQ in the short‐term context of international business travel.
Relation between big five personality traits and Hofstede's cultural dimensions
Authors: Migliore Laura Ann 
Published: January 2011

PurposeThe purpose of this study is to quantitatively assess the inter‐relational aspects of personality traits, using the five‐factor model of personality, and Hofstede's five dimensions of national culture for work‐related values to evaluate the differences between the US and Indian cultures.Design/methodology/approachThe research method is quantitative and samples include qualified online‐panel respondents, representing educated and experienced business professionals who use the internet. Data analysis includes Pearson correlation and multiple analysis of variance. Sample results show large differences in all five cultural dimensions as compared to Hofstede's 1980 data.FindingsChanges in work‐related values may reflect the influence of advances in communication and internet technologies, offering insight toward problems associated with global multicultural projects. Correlations between personality traits and cultural dimensions exist for certain occupational‐job categories, and provide insight on leadership characteristics.Research limitations/implicationsLimitations include self‐reported responses via a web‐based survey, rather than actual observations in the workplace.Practical implicationsTechnical and cultural competence is needed for global leaders, especially with increased use of the internet and networked environments. Navigating through cross‐cultural situations requires cultural insight, interpersonal skills, and an ability to build trust.Originality/valueThis study extends Hofstede's 1980 original research by acquiring new, cross‐culturally comparative data. It also extends the original research of Donnellan et al., regarding the Mini NEO assessment. The study provides confirmatory analysis to the exploratory work of Smith and Bond and McCrae, but only for one of the three predicted correlations: extraversion with individualism.