bluuebunny/crossref_metadata_2025_split huggingface dataset:
Smart shopping: conceptualization and measurement
Authors: Green Atkins Kelly , Kim Youn‐Kyung 
Published: April 2012

PurposeThe purpose of this study is to gain a better conceptualization and measurement of smart shopping. The specific objectives are to: investigate consumers' perceptions of the term smart shopping; develop a measure of smart shopping; and validate the measure of smart shopping.Design/methodology/approachThe research includes a comprehensive literature review, focus group interviews, and in‐depth interviews for initial item generation and instrument development. Scale development consists of a pilot test (n=100), a pretest (n=237), and main study (n=1,474).FindingsThe findings indicate that smart shopping includes consumers seeking to minimize the expenditure of time, money, or energy to gain hedonic or utilitarian value from the experience.Research limitations/implicationsIn‐store shopping was examined based on shopping for clothing, grocery, or electronics; therefore caution must be used when applying the smart shopping scale to other shopping contexts or product categories.Practical implicationsGaining a better understanding of the smart shopper will enable retailers to more accurately target this consumer group. Focus could be placed on saving time or saving energy in addition to the traditional emphasis on saving money. Retailers could also provide a combination of utilitarian and hedonic experiences for consumers.Originality/valueThis study conceptualizes and tests the term smart shopping from a broader perspective than previous studies that primarily focused on monetary savings in the grocery shopping context. Smart shopping includes the desire for efficient shopping but emphases on the components of an efficient trip may differ from traditional theories.
Effect of consumer relationship proneness on perceived loyalty program attributes and resistance to change
Authors: Kim Hye‐Young , Kang Ju‐Young M. , Johnson Kim K.P. 
Published: April 2012

PurposeThe purpose of this study is to examine the interrelationships among consumer relationship proneness (CRP), three perceived loyalty program attributes (i.e. perceived complexity, advantage, and risk), and resistance to change with participants in apparel retailer's loyalty programs.Design/methodology/approachData were collected using an online survey with the assistance of a marketing research company. Participants were 294 members of apparel retailers' loyalty programs. Participants indicated one apparel retailer's loyalty program in which they took part. After that, they completed a questionnaire making reference to the program they had identified. To reduce measurement artifacts, dependent variables were assessed prior to their predictors.FindingsCRP was found to have a significant effect on perceived advantage and resistance to change. In turn, perceived advantage revealed a significant positive effect on resistance to change. The results not only verify theoretical conceptions regarding CRP and its effect on perceived loyalty program attributes and resistance to change, but also provide insights into the implementation and development of apparel retail loyalty programs as well as customer relationship management.Originality/valueThe contributions of the research are twofold. First, it critically examines CRP with loyalty program members fulfilling an identified gap in the literature and testing CRP as a critical factor to the effectiveness of loyalty programs. Second, on a managerial level, it generates beneficial insight for apparel retailers to fine‐tune their loyalty programs.
Understanding and reducing vulnerability: from the approach of liabilities and capabilities
Authors: McEntire David 
Published: April 2012

PurposeThe following article seeks to expand comprehension of the concept of vulnerability in order to promote further scholarship in this area and provide policy guidance for practitioners.Design/methodology/approachVarious findings from the academic literature pertaining to vulnerability are discussed in order to generate a more holistic understanding of this key factor of disaster.FindingsThis exposition defines vulnerability, illustrates the causes of vulnerability, identifies those who may be vulnerable to disasters, and suggests ways to reduce vulnerability.Research limitations/implicationsBecause this paper offers a preliminary view that both includes and goes beyond the traditional social vulnerability school, additional research on this matter will undoubtedly be required. However, it is hoped that the breadth and complexity of challenges we are currently facing will be made manifest in this discussion.Originality/valueThis paper extends the author's prior work in this area and reinforces the need to give greater priority to the concept of vulnerability in disaster research and emergency management.
Interview with Richard Donkin, author of The Future of Work
Authors: by Gareth Bell Interview 
Published: April 2012

PurposeThe purpose of this article is to provide an interview with award‐winning author and columnist, Richard Donkin.Design/methodology/approachThe paper provides an interview with Richard Donkin, author of The Future of Work.FindingsIn the interview, Donkin discusses what the future holds for human resource management, and how the human resources (HR) function must adapt in order to remain relevant.Originality/valueDonkin is critical of many current HR processes, and offers his opinion about the changes HR departments must make.
What do teachers think about quality in the Spanish university?
Authors: Barandiaran‐Galdós Marta , Barrenetxea Ayesta Miren , Cardona‐Rodríguez Antonio , José Mijangos del Campo Juan , Olaskoaga‐Larrauri Jon 
Published: April 2012

PurposeThis paper aims to present the opinions of teaching staff at Spanish universities regarding the relative importance of a number of quality factors, and perceived levels of development of those factors in the context of their work.Design/methodology/approachThe paper takes an empirical approach, with the opinions of teaching staff being collected via questionnaires and by telematic means.FindingsLecturers surveyed are particularly pessimistic in regard to the conditions in which students enter university, and probably do not share the priorities that education policy authorities and university management bodies proclaim in their discourses and policies.Research limitations/implicationsThis research may be supplemented with the use of more qualitative methods and extended to other geographical and cultural contexts.Practical implicationsThe opinions of teaching staff comprise useful information for the design of education policies and quality management systems applicable to Spanish universities.Originality/valueNo studies have to date been conducted in Spain to identify the opinions of university teaching staff in regard to determinants of quality. Taken as a whole, the paper enables a diagnostic analysis to be made of university education quality conditions in Spain from the viewpoint of teaching staff.
Leadership and quality management
Authors: Saiti Anna 
Published: April 2012

PurposeThis paper aims to investigate whether educational leadership in Greece implements the values of total quality management and contributes to the improvement of the educational process, and to offer proposals for a framework of total quality management that would contribute to an improvement in the overall quality of the education process.Design/methodology/approachThe paper is based on theoretical analysis and on the current legislative framework. Three different aspects of the Greek education system are critically reviewed and discussed.FindingsThis study recognises that, due mainly to the lack of a long‐term educational strategy, the absence of an educational leadership development programme and limited financial support, the Greek educational system needs to review its structure and procedures ‐ even those that are “taken for granted”.Research limitations/implicationsGiven the differences between education and industry, and the fact that only three different aspects of the Greek education system are investigated here, more research and analysis would be required in this field.Practical implicationsThe paper is useful to educational planners and policy makers. From the perspective of total quality management, there may be a substantial impact on the improvement mechanisms and outputs in education, contributing to a country's social and economic well‐being.Originality/valueThe paper contributes to the better understanding of the value of total quality management in education, and offers recommendations that may be more widely adopted, and may contribute to an enhancement of overall educational quality.
Bridging social distance in inter‐cultural negotiations: “you” and the bi‐cultural negotiator
Authors: Kern Mary C. , Lee Sujin , Aytug Zeynep G. , Brett Jeanne M. 
Published: April 2012

PurposeIn this study of Korean and US negotiators, the authors aim to demonstrate limits on the presumption that inter‐cultural negotiations are doomed to generate low joint gains.Design/methodology/approachIn a laboratory study with 45 bi‐cultural Korean students and 47 mono‐cultural American students, the authors created a total of 16 US‐US, 15 Korean‐Korean, and 15 US‐Korean dyads. The authors audio‐recorded their negotiation conversations and analyzed the content of the negotiation transcripts. The authors focused on the use of pronouns and coded how they were used and the impact this use had on the outcomes of the intra‐ and inter‐cultural negotiations.FindingsResults show that inter‐cultural dyads generate higher joint gains than Korean or US intra‐cultural dyads. The explanation based on social awareness and social distance theorizing shows that inter‐cultural negotiators, one of whom is bi‐cultural, who use language, especially the pronoun “you” to close social distance, achieve higher joint gains than intra‐cultural negotiators who do not.Research limitations/implicationsThe authors conclude that the language people use in social interaction, especially pronouns, is an indicator of social awareness and signals attempts to close social distance.Originality/valueThis research demonstrates that the way negotiators use language predicts their economic outcomes.
National diversity and team performance in low interdependence tasks
Authors: Sakuda Keith H. 
Published: April 2012

PurposeThe purpose of this paper is to examine the relationship between national diversity and team performance. Research on US teams involved in a task of low interdependence (baseball) is replicated with a Japanese sample to investigate possible cross‐national differences. The paper also presents a new quantitative measure of diversity.Design/methodology/approachThis study uses quantitative research based on archival data. Regression modeling is applied to professional sports data from Japan. National diversity of teams is operationalized using a new approach to Blau's Index.FindingsA negative relationship was found between national diversity and team performance in Japan. No significant results were found for age diversity. The results for national diversity are in contrast to research conducted on similar teams in the USA.Practical implicationsThe findings provide evidence of cross‐national differences between US and Japanese teams. Findings are also directly applicable to managers in the growing field of international sports management and sports business.Originality/valueGlobalization has resulted in the internationalization of the professional sports industry. This paper is one of the first international studies of professional sports teams that span the East‐West divide, to provide insights on international team performances. Findings from this cross‐national comparison of US and Japanese teams contribute to organizational research by reinforcing the need to consider national context in diversity research. Educators will find that use of professional sports allows students to easily relate to the findings of the study. Managers are offered direct evidence that team dynamics related to diversity are different between US and Japanese teams.
The impact of knowledge sharing and Islamic work ethic on innovation capability
Authors: Kumar Naresh , Che Rose Raduan 
Published: April 2012

PurposeThe purpose of this paper is to present an in‐depth analysis of the knowledge sharing enablers and the moderating role of Islamic work ethic (IWE) on the relationship between knowledge sharing and innovation capability in the public sector organizations.Design/methodology/approachThe foundations of knowledge sharing capability, IWE and innovation capability were assessed using a validated survey instrument. A total of 472 Administrative and Diplomatic Service Officers from the Malaysian public sector organizations participated in the survey.FindingsThe empirical results indicate that the intrinsic motivation to share knowledge is significant in the public sector organizations. The relationship between knowledge sharing capability and innovation capability of employees in the public sector organizations was found to be contingent on IWE.Research limitations/implicationsWhile the study was salient and confined to the Malaysian public sector organizations, it has considerable implications for the development of an optimistic workforce in other regions and across sectors. Cross‐sectional studies are encouraged to further confirm the results.Practical implicationsAn understanding of the pledge of the workforce to knowledge sharing, IWE and its consequences for innovativeness facilitates public sector organizations in designing and implementing modernization initiatives.Originality/valueIn response to the substantial need to examine IWE and workplace outcomes in a non‐Western environment, the paper embraces the extent to which IWE sways the link between knowledge sharing and innovation capability in the public sector organizations. Both scholars and practitioners will find the study valuable.
In situ perceptions of a move
Authors: Hebert Paulette R. 
Published: April 2012

PurposeThe study's purpose was to gather scientist end‐user perceptions of their impending phased move to a new facility within a US national laboratory site.Design/methodology/approachThe researchers, a college faculty member and three undergraduate student interns, visited 59 laboratories and asked an open‐ended question. Based on assessments of subjects' responses, the raters independently assigned ratings to subjects.FindingsA total of 57 ratings were given by three undergraduate intern raters for 19 scientist subjects. Raters selected the relatively positive, Pragmatic rating for the majority of subjects. Some inter‐rater reliability was found.Research limitations/implicationsThe relatively small subject sample and case study nature of this work limits the ability to generalize. However, this case study fills a gap in the body of knowledge regarding scientists' perceptions of laboratory moves and contributes to facility management education by documenting the successful involvement of undergraduates in field studies.Practical implicationsThis research provides end‐user evidence necessary for developing or communicating move protocols at this site as well as others. The methodology developed in this study may be adopted at other laboratories and facilities with a large number of knowledge workers.Social implicationsThis facility management research strives to support scientists in their work and therefore contributes to the fulfilment of a national laboratory's mission.Originality/valueThis unique study involves undergraduate interns in a research project at a national laboratory and contributes to the understanding of facility management issues related to laboratory environments and scientist end‐users. Prior to this study, little scientific research regarding laboratory end‐users was found.
What can Canada learn from the USA's experience in reducing healthcare‐associated infections?
Authors: Jarvis William R. 
Published: April 2012

PurposeThe purpose of this paper is to briefly review the history of healthcare‐associated infection (HAI) prevention programs in the USA since the early 1970s until today, and provide suggestions how other countries (and Canada specifically) may learn from this experience to accelerate HAI prevention and patient safety improvements in their counties.Design/methodology/approachThe paper is a narrative review of literature and personal experience.FindingsUS hospitals have had healthcare‐associated infection (HAI) prevention programs, including surveillance for selected HAIs, since the late 1960s‐early 1970s. Such programs began with active surveillance for HAIs based upon the Centers for Disease Control and Prevention's (CDCs) National Nosocomial Infections Surveillance (NNIS) system. This system included standardized definitions and surveillance protocols. Since the 1980s, the CDC has developed HAI prevention guidelines, with categorized recommendations for HAI prevention. In the early 2000s, the Institute of Medicine published a report outlining the harm caused by HAIs. This led to increased attention to HAI prevention by an increasingly wide variety of organizations. The Joint Commission and the Centers for Medicare and Medicaid Services (CMS) initiated HAI prevention efforts. Many studies documented the failure of hospitals to fully implement evidence‐based practices. The increased attention to HAIs and their morbidity and mortality led to media reports and ultimately an initiative by the Consumer's Union for mandatory reporting of HAI rates by hospitals in all states. Subsequently, the CMS introduced decreased reimbursement for the additional costs directly related to HAIs (and other critical incidents) and linkage of reimbursement levels to hospital HAI rates. Together, mandatory reporting and reduced reimbursement for HAIs has led hospital executives to focus more attention on infection control programs to decrease HAI rates. Progress on preventing HAIs seems to be related to standardizing evidence‐based HAI prevention bundles, mandatory reporting, and paying for performance (or not paying for preventable HAI complications). Given that voluntary HAI prevention programs have existed since the 1970s, it appears that regulation, reporting, and decreased reimbursement has resulted in more rapid implementation of HAI prevention programs and improved patient safety.Practical implicationsThe different major activities enhancing HAI prevention in the USA are outlined in an historic context.Originality/valueUnderstanding the history of progress in hospital infection control efforts provides an essential perspective for policy makers and for the interdisciplinary team required to evaluate HAI mandatory public reporting in a comprehensive manner.
Mandatory reporting of healthcare associated infections
Authors: Sheps Sam , Birnbaum David 
Published: April 2012

PurposeThis editorial aims to summarize major points from and explains the rationale of a symposium convened in Canada to explore whether American experience with mandatory public reporting of healthcare associated infection (HAI) information can usefully inform Canadian policy.Design/methodology/approachThe symposium brought together members of the Universities Council, an interdisciplinary consortium of Canadian and American researchers organized by the Healthcare Associated Infections Program of the Washington State Health Department. Its members are interested in patient safety generally, and a comprehensive strategy to evaluate HAI public reporting specifically.FindingsAmerican health department experts shared insights from their experience with mandatory reporting; Canadian experts, primarily from the British Columbia Centre for Disease Control, described the current reporting policies of Canadian public health authorities. Presentations were discussed by an audience that included members of the public, allied health professionals, academic researchers, patient safety advocates, the British Columbia Ministry of Health as well as the Canadian Institute for Health Information. The American papers presented are published in this theme issue. Participants found the symposium to be a useful discussion of important issues that identified knowledge gaps underlying the role and value of public reporting in HAI prevention. Discussion of key research agenda issues was informed by the presentations and ensuing discussions.Practical implicationsThe Universities Council research agenda was confirmed and further informed through the presentations and discussions, affording its members and others a better understanding of current needs and opportunities. Historical and state of the art descriptions of public reporting afforded comparisons of cultures, approaches and early results that can inform any policy makers contemplating relative merits of such programs.Originality/valueDespite much start‐up activity in response to demands for more transparency, indications of consumer interest, and some early claims of success, there remain fundamental knowledge gaps and coordination problems hampering achievement of best approaches and value in public reporting. The group brought together in this symposium offers one of the most comprehensive perspectives available on current theory and practice.
The effects of reform on the performance of higher education institutions
Authors: Abankina Irina , Abankina Tatiana , Filatova Liudmila , Nikolayenko Elena , Seroshtan Eduard 
Published: April 2012

PurposeThe purpose of this paper is to analyze the outcomes of the financial optimization process launched by the recent reforms in the Russian higher education sector and its impact on access to higher education, its quality and competitiveness within the sector. The study of the economic performance of higher educational institutions includes complex analysis of financial and educational components of their structural dynamics and their impact on their development strategy.Design/methodology/approachThe methods used in the study of the segmentation of the higher education sector involve a combination of theoretical developments in economics and the modeling of the economic behavior of universities on the market for educational services, procedures for the evaluation of transaction costs in the markets with asymmetric information and recent conceptions of the interrelation of factors affecting quality and accessibility of higher education.FindingsIn this paper, the economic potential of Russian universities is considered, making use of a segmentation of the higher education sector, based on sampling of state and municipal higher education institutions from different industry groups, depending on their development strategy under changing social and economic conditions. The research data for 2006‐2009 help to define five clusters of the higher educational establishments with different approaches towards public funding and different strategies.Originality/valueBased on the research data, the paper evaluates the current situation in the Russian higher education sector and some skewed structures of the reforms and outlines some policy implications.