bluuebunny/crossref_metadata_2025_split huggingface dataset:
Measuring performance in R&NPD
Authors: Bassani Ciriaco , Lazzarotti Valentina , Manzini Raffaella , Pellegrini Luisa , Santomauro Stefano 
Published: October 2010

PurposeImplementing a performance measurement system (PMS) for research and new product development (R&NPD) is fundamental for supporting decision making but is a challenging task, because effort levels are not measurable and success is highly uncertain. The purpose of this paper is to investigate the design of a PMS in R&NPD in a case study based on the balanced scorecard and Lynch and Cross's pyramidal framework.Design/methodology/approachThe case study regards Whitehead Alenia Sistemi Subacquei that was thought to be a proper company for the empirical analysis for its strong reliance on R&NPD activities, the adoption of a PMS in the R&NPD department and the lack of contributions in the literature that investigate the design of a PMS for R&NPD function in the context of the military industry.FindingsRelevant managerial implications can be drawn: there is the need for different perspectives in measuring performance in an NPD environment, beyond the iron triangle (time, cost and quality); the use of different perspectives/indicators allows tailoring PMS to the specific object of control, coherently with the need to identify specific responsibilities for each measured performance; the adoption of different performance perspectives/indicators should not prevent a holistic view of performance, in which the different performance perspectives/indicators are related with the overall R&NPD economic performance and implementation matters: sharing with people the measurement aim/characteristics make the PMS understandable and acceptable.Originality/valueAlthough this subject has been debated in the literature, more study of applications in real contexts is needed.
Suggestion systems in organizations: what motivates employees to submit suggestions?
Authors: Buech Veronika I.D. , Michel Alexandra , Sonntag Karlheinz 
Published: October 2010

PurposeSuggestion systems offer the opportunity for organizations to benefit directly from their employees' innovativeness. The purpose of this paper is to investigate processes underlying employees' involvement with suggestion systems. It examines the relationship between interactional justice of the suggestion system, valence of the suggestion system (VSS), employees' wellbeing, and their motivation to submit suggestions.Design/methodology/approachData were collected in a German manufacturing company. In total, 142 questionnaires were completed (response rate: 71 percent). The paper applies the bootstrapping method in order to test the hypothesized relationships.FindingsResults support the hypothesized moderated mediation model, in that VSS mediated the positive relationship between interactional justice and motivation to submit suggestions when wellbeing was high or moderate, but not when wellbeing was low.Research limitations/implicationsThe results reflect only subjective appraisals. However, the studied variables are ultimately based on what employees perceive. Nonetheless, future research should generate and include more objective measures.Practical implicationsThe paper provides evidence, first, that companies should consider the important role of employees' wellbeing in the innovation context and try to enhance it. Second, the interactional justice and the VSS contribute to employees' motivation to submit suggestions and should be strengthened.Originality/valueWhile the existing literature mostly focuses on innovative behaviour in general, this paper analyzes employees' motivation to submit suggestions.
Using technology to connect with people on employee engagement
Authors: Winston Sally 
Published: October 2010

PurposeIn 2008, the UK Civil Service took the decision to bring together all departments' staff satisfaction surveys, creating an overarching employee engagement survey across the entire civil service. Infogroup/ORC International was charged with the unprecedented task of organizing and implementing this survey, ensuring that it met the complex requirements of Civil Service managers. This paper aims to focus on this initiative.Design/methodology/approachIt was critical to understand the challenges associated with communicating a survey and its results to such a large and diverse population. Through the use of user‐centered design, client‐panels and best practice, ORC International designed an online tool, called “highlights,” to meet the Civil Service's needs, ensuring that the survey and its findings achieved the outlined aims.FindingsSince its launch, highlights has received over 300,000 hits, demonstrating the importance placed on the Civil Service People Survey and the success of the tool in communicating the survey results in an effective, user‐friendly format. Analysis of the use of the tool has shaped the future development, in preparation for the 2010 survey.Originality/valueThe paper discusses the challenges associated with communicating a survey and its results to such a large and diverse population.
Getting social with recruitment
Authors: Doherty Richard 
Published: October 2010

PurposeThis article aims to discuss the growing popularity of social networking as a recruitment tool and to outline some of the key considerations that organizations must take when embarking on social recruiting.Design/methodology/approachThis is a best practice guide based on Jobpartners' experience of providing e‐recruitment solutions to a number of blue‐chip global companies.FindingsThe article outlines best practice when it comes to social recruiting, highlighting how one major global retail brand has successfully integrated social media tools into its recruitment strategy.Originality/valueThe article will be of interest to HR professionals at organizations of all sizes interested in how to get best value from social recruiting.
Open for business: bringing digital engagement and strategy to life
Authors: Holt Andy , Diggins Paul 
Published: October 2010

PurposeBringing corporate strategies to life and engaging with staff have become key concerns of HR directors and CEOs alike in recent years. Active engagement and meaningful involvement in that strategy are difficult to achieve. This paper aims to document two successful internal communication projects in a multinational company, T‐Mobile.Design/methodology/approach“Open” was already an award‐winning paper‐based internal communication that, as part of T‐Mobile UK's overall strategy for multi‐channel internal communication, was migrated to a digital platform. This represented a cultural shift for the employees within the organization.FindingsT‐Mobile and Words & Pictures co‐developed an approach involving cartoon characters, each representing a strategic business focus, which captured the imagination of the mobile operator's employees and delivered impressive online statistics of engagement, including increased reader time and 95 percent readership enjoyment. This was supported by an increased employee understanding of key strategic issues.Practical implicationsWords & Pictures concludes that other organizations wishing to achieve similar digital engagement should first understand the employees and their needs for communication and secondly should see the digital platform as a genuine opportunity to reinforce the brand.Originality/valueThis T‐Mobile and Words & Pictures case study focuses on two award‐winning internal communications projects that were successful in improving employee engagement through the transferal from paper to digital communication.
Technology transforms retailer's recruitment
Authors: Proctor Lisa 
Published: October 2010

PurposeThe aim of this paper is to demonstrate how technology can improve the recruitment process.Design/methodology/approachThe author discusses how the replacement of a paper‐based system with online technology has greatly improved recruitment efficiencies and the candidate experience at high street retailer, River Island. Because of the high volume of applications received, the organization acknowledged it needed to revise and refresh its approach to recruitment. The business needed a robust, flexible and candidate‐focused recruitment system to enable it to attract and sign up the most talented people that will see it stay at the top of the high street. River Island researched suppliers and different online platforms before working with Changeworknow to design a system to meet the needs of the brand.FindingsThe combined impact of moving from a manual to a technology‐led process and transferring recruitment from front line managers to HR has improved the process to the extent that the system is being expanded in functionality and across the organization.Originality/valueAs a retailer, River Island has seasonal recruitment demands that impact directly on the success of the business and on the brand. The paper shows how technology can help to overcome the associated challenges of seasonal recruitment.
The power of HR outsourcing
Authors: Brown Peter 
Published: October 2010

PurposeThe purpose of this article is to demonstrate how a business can create a high performing workforce that provides a competitive advantage that is difficult to replicate. It seeks to provide a brief history of outsourcing to demonstrate that HR is neither too sensitive nor complex to outsource as a function. It aims to suggest a common sense approach on how to determine which pieces of the HR function could be better delivered by third‐party suppliers.Design/methodology/approachThe article is the result of Accenture's work in HR business process outsourcing and its research into the business benefits of outsourcing.FindingsHR functions are increasingly being asked to align HR with business strategy, support growth goals through a scalable infrastructure, and collect and provide data to support fact‐based decision making, all while reducing the cost base. Outsourcing can play a strategic role in helping HR departments deliver these goals.Practical implicationsThe article introduces a framework to assist HR departments in understanding the value that should be created for both the business and the employee at each stage of the employee lifecycle.Originality/valueThe article is based on original work conducted by Accenture with clients in many different sectors.
Avoiding cultural misconceptions during globalization of tourism
Authors: Bickle Marianne C. , Harrill Rich 
Published: October 2010

PurposeThe purpose of this editorial is to introduce the current special issue of research related to cultural misconceptions during the globalization of tourism.Design/methodology/approachThe four peer reviewed articles presented in this special issue are introduced.FindingsAll of the research articles examine the potential or actual result of misconceptions when different cultures interact. Culture identity is a common theme throughout the articles. Sub‐themes include how cultural identity is changed (positively or negatively) when other cultures interact. The data collection sites include: Zakopane, a small village of 30,000 residents located in the Tatra Mountains in the South of Poland; Ubud, a village in Bali, Indonesia; Great Britain and Ireland; Shandong, China; and a framework to compare data collected throughout different cultures in Asia. The first two articles presented examine the influence of tourism on a village. The third article focuses on service providers working in large cities. The fourth article examines what is considered to be the fastest growing tourist destination (i.e. China). Finally, the last article provides the reader with a theoretical framework.Originality/valueThe special issue on misconceptions addresses how the interaction of different cultures, for all the benefits, may also have negative repercussion on the host country and tourist. Instead of the traditional all white American sample, this call generated global insight. This article provides an introduction
Culture, identity, and belonging in the “culinary underbelly”
Authors: Palmer Catherine , Cooper John , Burns Peter 
Published: October 2010

PurposeDrawing on social anthropology this paper aims to focus on the role of culture in identity formation through an examination of the results of research into the culture of the chef – culture manifest in what has been referred to as the “culinary underbelly”.Design/methodology/approachIn‐depth interviews were conducted with head chefs of Michelin‐starred restaurants and celebrity chefs with the aim of exploring the social and cultural processes underpinning the formation of chef identity.FindingsThese illustrate what it feels like to belong on the basis of such signifying structures as language, community, and kinship. Being a chef is more than just a job, it is sacred work involving sacrifice and pain leaving a physical imprint on the individual in the form of burns, cuts and scalds. Such marks are the physical manifestation of chef culture.Research limitations/implicationsThe findings are not generalizable to all chefs. Further research should focus on issues of gender and ethnicity, and on chefs working in different types of establishment and at different levels/status to those interviewed here.Originality/valueThe findings and the analysis provide valuable insights into chef identity. This analysis is important because the significance of concepts such as culture and identity for understanding specific job roles is still under explored within a hospitality context. Managers need to be able to understand and work with the cultural dynamics inherent in job roles because these impinge on key issues such as recruitment, retention and team building of all staff, not just chefs.
Residents' attitudes toward tourism development in Shandong, China
Authors: Wang Sujie , Bickle Marianne , Harrill Rich 
Published: October 2010

PurposeThe purpose of this paper is to develop and test the reliability of six tourism scales based on Ap and Crompton's research.Design/methodology/approachIn order to test the scale, the authors examine differences between genders' tourism beliefs, tourism evaluation, and perceptions of the impact of tourism throughout Shandong China. The sampling frame in this study includes residents over 18 years of age and living more than a year in Shandong Province. As an experimental study, a convenience sampling method is employed to select samples. The sample distribution of each of the 17 cities of Shandong Province equals the multiplied products of the total samples (760) and the percentage of its population in the total population of Shandong.FindingsThe tourism scale is shown to be reliable. The data illustrate the benefits and challenges of an emerging destination within an emerging national tourism product. In Shandong, residents acknowledged tourism's positive social benefits such as better shopping facilities, while at the same time recognizing the negative impact of tourism on the natural environment.Originality/valueResidents' perceptions of tourism and its impact to the community has primarily been conducted in the USA. Of the research, limited data exists which examines differences between genders' perceptions of the benefits tourism may bring to a region. This study compares males' versus females' perceptions of the changes tourism development has to the Shandong province in China. This study offers insights into different perspectives by gender and culture.
Individualism/collectivism and group travel behavior: a cross‐cultural perspective
Authors: Meng Fang 
Published: October 2010

PurposeThe article aims to discuss the relationship of culture and tourist behavior. The focus of the study is to propose an extended research framework related to individualism/collectivism culture and group travel intention. The article seeks to argue that group travel intention and behavior is not only influenced by the cultural background of individualism or collectivism, but also a function of several factors including social, political, and economic influence, as well as personal background of individual travelers.Design/methodology/approachThe article investigates the major current research and methodological issues in cross‐cultural tourist behavior studies. By reviewing and assessing important concepts related to this particular theoretical topic, the study proposes a conceptual framework based on the extensive literature review and discussion.FindingsThe study proposes that personal background, as well as social, political, and economic factors all moderate the relationship between culture and group travel behavior, making tourist behavior in collectivism or individualism cultures more similar or different from one another. The research also tests whether social conditions of marginality contribute to the differences.Practical implicationsThe study helps avoid the stereotypes of individualism/collectivism culture related to group travel behavior, and provides better understanding of the function of various personal, social, political, and economic factors on tourist behavior.Originality/valueCross‐cultural studies in tourism are limited, especially in the tourist behavior sector. The article offers insights into the cultural differences and tourist behaviors on a more detailed market basis.
Tourism industry impact on Efik's culture, Nigeria
Authors: Ogaboh Agba A.M. , Ikoh Moses U. , Bassey Antigha O. , Ushie Ekwuore M. 
Published: October 2010

PurposeThe paper seeks to examine the development of the tourism industry in Cross River State and its implication on the culture of Efik people of Calabar, Nigeria.Design/methodology/approachThe approach taken was a survey method which employed both open‐ and closed‐ended questionnaires. These were administered to 300 respondents with responses from 293. The data from respondents were analyzed using simple percentage and multiple regression analysis.FindingsThe study reveals that the carnival concert and carnival float do not include most aspects of the Efik's culture. As a result of this culture diffusion has been one sided and favors the incursion of foreign culture.Practical implicationsThe paper calls for the revival of Efik culture and recommends that government takes a deliberate stand in promoting Efik culture through the niches of cultural heritage tourism.Originality/valueThis paper is the first empirical work to evaluate the impact of the tourism industry on the culture of the Efik people of Calabar. It provides evidence from the field that could assist in redesigning tourism policy in the state.
Management pioneer contributors: 30‐year review
Authors: Thompson Heames Joyce , Breland Jacob W. 
Published: October 2010

PurposeThe purpose of this paper is twofold: to report the number of articles in the business academic literature that have been written about the pioneers depicted in a 1977 Daniel Wren and Robert Hay study; and to report the findings from a replication and extension of that study.Design/methodology/approachThe paper employed a systematic literature review combined with an empirical replication and extension of the 1977 study.FindingsThe literature review revealed that 101 articles referenced only a few of the 1977 identified pioneers. In fact 47 of the articles were about three of the pioneers – keeping them firmly in the academic institutional memory, while others have fallen into insignificance. The results of the new study identified seven new names for the list of top ten, while three remained steadfast. Frederick Taylor was number one on both lists. Interestingly, no woman made the top ten.Research limitations/implicationsThe replication and extension is a strength and limitation in which the authors were able to meticulously follow Wren and Hays' methodology, yet prevented the inclusion of possible viable new sources.Practical implicationsThis piece calls for the continuation to rediscover history as a backdrop for research.Originality/valueThe paper reminds us of the value of preserving business academic institutional memory.
The role played by Frederick Taylor in the rise of the academic management fields
Authors: Lauer Schachter Hindy 
Published: October 2010

PurposeThe purpose of this paper is to analyze how Frederick Taylor's achievement as the originator of a science of work provided a theoretical foundation for first generation academic management programs in the Progressive era. The paper aims to show the implications of this match for Taylor's continuing high position in the history of management thought.Design/methodology/approachA methodology is used involving analysis of published and unpublished historical sources including Taylor's own work, writings from his contemporaries, and writings from key figures in first generation university public‐ and business‐management programs.FindingsThe paper gives evidence of the impact of Taylor's work on management education in the Progressive era and the implications of this impact for Taylor's reputation and the management programs themselves.Originality/valueThe analysis uses a wide variety of published and unpublished sources. It compares educational developments in the public and business management fields which are generally analyzed in separate literatures.
Does Max Weber's notion of authority still hold in the twenty‐first century?
Authors: Houghton Jeffery D. 
Published: October 2010

PurposeThe purpose of this brief commentary is to provide a brief overview of Max Weber's life, work, and contributions to management thought before addressing the question of whether his notion of authority still holds in the twenty‐first century.Design/methodology/approachThe commentary begins with a brief biographical sketch followed by an examination of Weber's conceptualization of authority, its influence on the field of management and its relevancy in the twenty‐first century.FindingsWeber's writings on charismatic authority have been and continue to be instrumental in shaping modern leadership theory, that the charismatic form of authority may be particularly applicable and effective in today's chaotic and rapidly changing environments, and that the empowered and self‐managing organizational forms of the twenty‐first century may represent merely a different incarnation of Weber's iron cage of legal/rational authority.Originality/valueThis commentary makes an important contribution to the management history literature by examining an important aspect of Weber's influence on management thought, theory, and practice.