bluuebunny/crossref_metadata_2025_split huggingface dataset:
Competencies as a behavioral approach to emotional intelligence
Authors: Boyatzis Richard E. 
Published: October 2009

PurposeDevelopment of competencies needed to be effective managers and leaders requires research and theory that can drive future scholarship and application. This introductory essay to this special issue of JMD seeks to focus on competencies in organizations in Europe and a broader conceptualization of emotional intelligence.Design/methodology/approachCompetencies are defined and an overview is provided for the papers that will follow with original research on competencies, their link to performance in various occupations, and their development.FindingsEmotional, social and cognitive intelligence competencies predict effectiveness in professional, management and leadership roles in many sectors of society. It addition, these competencies can be developed in adults.Research limitations/implicationsAs an introductory essay, the paper lays the foundation for the following papers in this issue.Practical implicationsCompetencies needed in order to be effective can be developed.Originality/valueDespite widespread application, there are few published studies of the empirical link between competencies and performance. There are even fewer published studies showing that they can be developed. The special issue will add to both literatures. There is widespread confusion as to the definition of emotional intelligence; the paper offers some clarification.
The impact of social and emotional competencies on effectiveness of Spanish executives
Authors: Guillén Ramo Laura , Saris Willem E. , Boyatzis Richard E. 
Published: October 2009

PurposeThe objective of this paper is to address the predictive validity of the behavioral approach of EI by Boyatzis and Goleman. There are two research questions guiding this study: emotional and social competencies are positively and significantly related with job performance; and emotional and social competencies will be more successful in predicting performance than universal personality dimensions, like the Big Five personality traits.Design/methodology/approachThe paper is based on the data of three medium‐sized Spanish organizations (n=223) that were involved in a competency management project based on emotional and social competencies. SPSS and structural modeling techniques available in the SEM program LISREL 8.51 software are used to enter the empirical analyses of the paper.FindingsResults show that emotional competencies and personality traits are valuable predictors of job performance as measured by the nominations procedure in the study. In addition, competencies seem to be more powerful predictors of performance than global personality traits.Research limitations/implicationsThe sample size is small.Practical implicationsThe paper will provide reflective practitioners with useful conceptual and developmental handles for emotional competencies within organizations.Originality/valueThe paper helps to build a body of research that contributes to overcoming the paucity of evidence for the predictive validity of EI measures claimed by many authors.
A study into leadership and management competencies predicting superior performance in the British Royal Navy
Authors: Young Mike , Dulewicz Victor 
Published: October 2009

PurposeThis paper aims to present a summary of a study to identify the competencies of effective leadership and management in the British Royal Navy (RN).Design/methodology/approachThe sample consisted of 261 Officers and Ratings. Performance was determined through the organisation's own extensive appraisal process, whilst personality and competency data were gathered through the use of the well‐established occupational personality questionnaire (OPQ) and the then relatively new leadership dimensions questionnaire (LDQ).FindingsThe results provide support for an integrated approach to leadership and management selection and development by identifying four “supra‐competency” clusters associated with high performance in both activities. They also provide an illuminating insight into the important academic debate over the differences between the constructs of leadership and management. Additional findings highlight the importance of motivation as a competency, and deliver the first empirical support for a relationship between congruent/public and emotional/private self‐awareness and performance.Practical implicationsThe findings have been endorsed by the RN and are being actively implemented as the basis for all leadership and management selection, training and development.Originality/valueThis is a rare example of a study of leadership and management validated against formal performance appraisal data. The fact that conclusions are drawn from an appraisal system which conforms with best practice and from a highly representative sample, with a 97 per cent response rate, reinforces their value.
The effects of management education on careers and compensation
Authors: Camuffo Arnaldo , Gerli Fabrizio , Borgo Silvia , Somià Tatiana 
Published: October 2009

PurposeThis study aims to explore how the amount and the nature of learning accrued during an MBA – measured in terms of competency development – impact on career advancement and compensation.Design/methodology/approachApplying nonparametric statistical analysis on data from behavioral event interviews and survey questionnaires to a sample of 44 Italian MBA graduates, the study investigates: the type and extent of competency development during the MBA programme and the relationship between this competency development and post‐MBA career and compensation.FindingsThe findings support the hypothesis that the degree of competency development during the MBA programme enhances career advancement, and that some competencies, like planning, result orientation, networking, organizational awareness, system thinking and use of technology, do so particularly, which is consistent with literature on career competencies. No relationship is found, instead, between competency development during the MBA and compensation.Originality/valueMost of the outstanding research supports the hypothesis that the MBA enhances career advancement, but the evidence about how the skills and competencies associated with an MBA study impact on career outcomes is polarized and remains somewhat sketchy. Several scholars have examined the career outcomes for MBA graduates, but no specific study has addressed the issue of assessing whether and to what extent the competencies developed during the MBA programme impact on career outcomes. The study investigates this issue and tries to explore the relationship between competencies development and career advancement.
Approaches to qualitative fire safety risk assessment in hotel facilities
Authors: Hassanain Mohammad A. 
Published: October 2009

PurposeThe purpose of this paper is to investigate approaches pertaining to qualitative fire risk assessment of existing hotel facilities, for the purpose of identifying and eliminating fire hazards, and meeting requirements of the current legislation.Design/methodology/approachThe paper carries out several research activities, including: identifying the set of factors that render hotel facilities a high‐risk type of facilities in fires; investigating potential high‐risk areas to fires in hotels; exploring the role of hotel managers towards operating safe hotel facilities; discussing the concept of fire risk management, and the role of fire safety inspections as a risk mitigation strategy to ensure the adherence of existing hotels to fire safety legislation; and describing a methodical approach that fire safety inspectors can follow while conducting fire safety inspections. The paper also presents the development of a qualitative fire risk assessment tool, whereby existing hotel facilities can be assessed.FindingsThe paper establishes that hotel facilities are a high‐risk type of facilities in fire emergencies due to the combination of several risk factors. The fire risk assessment tool provides 76 items to assess, in seven main divisions, including exits, fire protection systems, electrical, fire doors, hazardous materials, housekeeping and miscellaneous.Originality/valueThis paper provides for a better comprehension of the roles of hotel managers towards operating safe hotel facilities. The paper emphasizes adherence of existing hotels to fire safety legislation to ensure the minimum level of safety for guests in all hotel properties. It serves to enhance the understanding of the potential dangers present in hotel facilities. It is of practical value to hoteliers responsible for the day‐to‐day operation of hotel facilities and for surveyors inspecting such properties.
The built environment interdiscipline
Authors: Chynoweth Paul 
Published: October 2009

PurposeThe built environment subject area is now well‐established as a recognised field of study. However, because of its vocational orientation it is usually defined in terms of a particular range of professional activities and aptitudes. In consequence the theoretical nature of its academic knowledge base is poorly developed. This has consequences for research and teaching practice within the field which are explored in this paper.Design/methodology/approachUsing established literature on the historical approaches to knowledge categorisation a theoretical model is proposed.FindingsThe proposed model defines the built environment as an applied, but theoretically coherent, interdiscipline with a common epistemological axiomatic.Originality/valueThe paper proposes a new model of the built environment knowledge base for further discussion within the field. The practical benefits of the model are also illustrated by examples in the context of curriculum design, research strategy and the research‐teaching nexus.
The benefits and obstacles of mobile technology in FM service procurement
Authors: Tolman Anne , Matinmikko Tapio , Möttönen Veli , Tulla Kauko , Vähä Pentti 
Published: October 2009

PurposeThe purpose of this paper is to describe the currently experienced benefits and obstacles for enhancing facilties management (FM) with the currently available technological enablers.Design/methodology/approachThis paper presents an integration of several studies conducted to identify the current benefits and obstacles of mobile technology as perceived by the Finnish FM professionals. The main intentions of the study were: to describe the current technological enablers for the utilisation of mobile technology at FM settings; and to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology.FindingsThe change of practice to support the exploitation of mobile technology is emergent. The findings of the empirical part include the currently feasible mobile solutions and their perceived limitations. The experiences benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed.Research limitations/implicationsThe empirical part is limited to Finnish settings, but the observations are likely valid in several other developed countries as well.Practical implicationsThe change of FM practice to benefit from the exploitation of mobile technology is emergent.Originality/valueThe paper gives experience‐based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight of the current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.
Marketing orientation and arts organisations: the case for business sponsorship
Authors: Thomas Sarah R. , Pervan Simon J. , Nuttall Peter J. 
Published: October 2009

PurposeThe purpose of this paper is to explore the implications of a greater marketing orientation among arts organisations and its impact on funding through sponsorship.Design/methodology/approachUtilising a qualitative methodology, the study employs case studies for the purpose of formulating tentative and emergent knowledge.FindingsThe case study observations reveal the adoption of a marketing orientation across the sample and most significantly for the purposes of securing and consolidating sponsorship relationships. But contrary to popular academic theory this is managed without significant threat to artistic integrity or adaptation of theatrical productions.Research limitations/implicationsData were derived from a purposive but limited sample. The advantages of a qualitative method in producing rich data is well established, however a longitudinal study would facilitate the understanding of the temporal shifts in arts sponsorships and counter the limits of the cross‐sectional nature of the study.Practical implicationsThe study reveals a managerial capacity for arts organisations to attract sponsorship through customer orientation without the need to compromise its artistic and social goals.Originality/valueA central concern to the increasing significance of business and private funding for the survival of arts organisations is the impact this has on the producers ability to remain faithful to the artistic integrity of their productions. This longstanding academic debate now has predominance in arts marketing management and the issues addressed in this paper serve to address this shift in emphasis.
RFID adoption: framework and survey in large Brazilian companies
Authors: Caldeira Pedroso Marcelo , Zwicker Ronaldo , Alexandre de Souza Cesar 
Published: October 2009

PurposeThe purpose of this paper is to provide a framework for radio frequency identification (RFID) technology adoption considering company size and five dimensions of analysis: RFID applications, expected benefits business drivers or motivations barriers and inhibitors, and organizational factors.Design/methodology/approachA framework for RFID adoption derived from literature and the practical experience on the subject is developed. This framework provides a conceptual basis for analyzing a survey conducted with 114 companies in Brazil.FindingsMany companies have been developing RFID initiatives in order to identify potential applications and map benefits associated with their implementation. The survey highlights the importance business drivers in the RFID implementation stage, and that companies implement RFID focusing on a few specific applications. However, there is a weak association between expected benefits and business challenges with the current level of RFID technology adoption in Brazil.Research limitations/implicationsThe paper is not exhaustive, since RFID adoption in Brazil is at early stages during the survey timeline.Originality/valueThe main contribution of the paper is that it yields a framework for analyzing RFID technology adoption. The authors use this framework to analyze RFID adoption in Brazil, which proved to be a useful one for identifying key issues for technology adoption. The paper is useful to any researchers or practitioners who are focused on technology adoption, in particular, RFID technology.
Utilizing front‐end‐of‐innovation concepts in software development
Authors: Hannola Lea , Kortelainen Samuli , Kärkkäinen Hannu , Tuominen Markku 
Published: October 2009

PurposeThe traditional front‐end‐of‐innovation (FEI) research and requirements engineering (RE) in software development have realized the opportunities for overall innovation process improvements by focusing on improving the front‐end activities. The purpose of this paper is to investigate and compare the managerial perceptions on the similarities and differences in the FEI concepts between software industry and the traditional industrial sector.Design/methodology/approachThe research approach of this paper can be categorized as a case study. Causal cognitive maps are used as graphic tools for collecting and analyzing the perceptions of selected experts about the concepts of FEI, and for recognizing the perceived interrelationships between these concepts.FindingsThe paper presents the similarities and differences in the FEI concepts between the two industries. The most similarly assessed concept is that the quality of a product or software development project can be most often influenced by successful execution of detailed customer needs analysis.Research limitations/implicationsThe selection of a purely academic interview group representing the traditional industrial sector has some limitations.Practical implicationsThis paper provides viewpoints to managers and project team members on the most important factors in their front‐end activities influencing the success of product or software development projects.Originality/valueThe intersection between FEI and RE and its handling by causal cognitive mapping is a novel territory in academic research. In addition, this paper opens up a new strand for academic discussion by connecting these two domains previously unconnected in literature.
Surfacing ERP exploitation risks through a risk ontology
Authors: Chao Peng Guo , Baptista Nunes Miguel 
Published: October 2009

PurposeThe purpose of this paper is to develop a risk identification checklist for facilitating user companies to surface, organise and manage potential risks associated with the post‐adoption of enterprise resource planning (ERP) systems.Design/methodology/approachA desktop study, based on the process of a critical literature review, is conducted by the researchers. The critical review focuses on information systems and business research papers, books, case studies and theoretical articles, etc.FindingsBy systematically and critically analysing and synthesising the literature review, the researchers identify and propose a total of 40 ERP post‐implementation risks related to diverse operational, analytical, organisation‐wide and technical aspects. A risk ontology is subsequently established to highlight these ERP risks, as well as to present their potential causal relationships.Research limitations/implicationsFor researchers, the established ERP risk ontology represents a starting point for further research, and provides early insights into a research field that will become increasingly important as more and more companies progress from implementation to exploitation of ERPs.Practical implicationsFor practitioners, the risk ontology is an important tool and checklist to support risk identification, prevention, management and control, as well as to facilitate strategic planning and decision making.Originality/valueThere is a scarcity of studies focusing on ERP post‐implementation in contrast with an over abundance of studies focusing on system implementation and project management aspects. This paper aims to fill this significant research gap by presenting a risk ontology of ERP post‐adoption. It represents a first attempt in producing a comprehensive model in its area. No other such models can be found from the literature review.
TQM and customer satisfaction in Malaysia's service sector
Authors: Sit Wen‐Yi , Ooi Keng‐Boon , Lin Binshan , Yee‐Loong Chong Alain 
Published: October 2009

PurposeThe purpose of this paper is to investigate the relationship between total quality management (TQM) practices and customer satisfaction (CS) as perceived by managers' perspectives in Malaysia's service sector.Design/methodology/approachThe data are collected from 140 managers of Malaysia's service firms. The structural analysis is conducted to test the hypotheses in this paper.FindingsResults reveal that leadership, customer focus, information and analysis, and human resource focus are found to have significant and positive association with CS as perceived by Malaysian service sector's managers.Research limitations/implicationsThere are a few limitations for this paper. First, the time sequence of the relationships between the variables could not be determined since cross‐sectional data are used. Second, this paper is confined only to service industry. Lastly, the paper is only focused on managers instead of study employees at different hierarchical levels.Practical implicationsThis paper serves as a valuable guideline for top management to review their TQM programs and conduct assessments on a regular basis in order to facilitate CS within their organizations.Originality/valueThis paper shows the importance of TQM in contributing to CS within the service context which is not studied in many past researches. This paper only looks at TQM practices from the Malaysian service industries. As Malaysia is a developing country which is moving towards the service sector, this paper will help many organizations that are in other fast growing developing nations which are moving towards the service industry.
Building winning relationships in business process outsourcing services
Authors: Shah Bharadwaj Sangeeta , Saxena K.B.C. 
Published: October 2009

PurposeThe purpose of this paper is to discuss business processes as building blocks of organizational capabilities and outsourcing of business processes as a viable management approach in building winning relationships.Design/methodology/approachThe paper develops a conceptual model to successfully implement “global sourcing” of organizational capabilities for the service provider and validates this framework using questionnaire survey methodology.FindingsThe paper identifies business process management and relationship management value propositions as the key dimensions for business process outsourcing (BPO) success. However, these value propositions fall short of building winning relationships.Research limitations/implicationsThe research is based on questionnaire survey of Indian BPO service providers. A survey of BPO clients may further strengthen the proposed framework and make the findings more conclusive.Practical implicationsThe proposed framework helps both the BPO client and the service‐provider organizations in understanding the critical role of relationship management in realizing the intended BPO service outcomes.Originality/valueThe paper establishes the importance of capability service provision by the service provider as value proposition.
RFID implementation strategy: perceived risks and organizational fits
Authors: Hun Lim Se , Koh Chang E. 
Published: October 2009

PurposeThe purpose of this paper is to investigate how organizations perceive the impact of radio frequency identification (RFID) on business performance in relation to the perceived technology‐organization fit and the perceived risk of the technology.Design/methodology/approachA survey is conducted with professionals involved in RFID implementation initiatives in their organizations. The survey results in usable responses from 350 firms. The survey instrument consists of questions for demographics, organizational fit factors, risk factors, and expected performance measures.FindingsThe results suggest that management of organizational fit factors in connection with perceived risk levels has a significant effect on the perceived impact of RFID on business performance.Research limitations/implicationsThe sampling process is not completely scientific and random. As a result, some findings may not be applicable to the general population. Another limitation of the paper is that most research constructs and variables measure perceptions and expectations of respondents rather than objective, factual data.Practical implicationsThis paper identifies several organizational factors that the company must assess prior to implementing RFID to ensure that the technology is properly aligned with its business. This paper should also help managers better understand various risk issues associated with RFID.Originality/valueFew studies have systematically looked into these organizational and risk factors for successful RFID implementation. This empirical study should make a significant contribution for the research and practitioner communities by systematically and empirically investigate organizational and risk factors for adopting RFID and their impact on business performance.