bluuebunny/crossref_metadata_2025_split huggingface dataset:
The effect of instant messaging services on society's mental health
Authors: Rosenbaum Mark S. , Wong IpKin Anthony 
Published: April 2012

PurposeThis paper aims to show how instant messaging (IM) service providers are helping and hindering societal mental health among young adults. That is, IM services provide users with an ability to obtain instantaneous and inexpensive support in their time of need. However, excessive internet usage may place IM users at risk of experiencing symptoms associated with internet addiction and adult attention deficit hyperactivity disorder (ADHD).Design/methodology/approachThe authors propose a framework obtained from coding qualitative data. They test the framework with structural equation methodology and latent mean analysis from data collected from younger‐aged Chinese and American IM users in two studies.FindingsYounger‐aged IM users in both China and the US obtain social support from their virtual networks. However, both groups of IM users show signs of elevated levels of internet addiction and of being at risk of experiencing symptoms associated with ADHD.Research limitations/implicationsExcessive IM and internet usage may hinder young adults' mental health, and the problem is likely to grow in the future. The work confirms recent trends in US psychology to consider internet addiction a mental health disorder.Social implicationsBoth service and public health researchers are encouraged to consider the impact of technological services, including internet usage and IM, on consumer health and well‐being. People with ADHD are particularly susceptible to internet addiction; thus, technological services may be damaging society's mental health.Originality/valueThe paper illustrates how researchers can engage in transformative service research, referring to research with implications that affect global consumer health and well‐being. The work also shows a “dark side” to services and the unintended consequences of service technology on public health. Both topics have not been explored in service research.
How customer voice contributes to stronger service provider relationships
Authors: Lacey Russell 
Published: April 2012

PurposeThe author aims to examine how customer voice contributes to service provider relationships as a relationship driver by assessing its linkages to distinct relationship outcomes.Design/methodology/approachStructural equation modeling is used to test the study's hypotheses with US customer survey data from two independent samples: a luxury specialty retailer (n=2,586) and a casual dining restaurant (n=634). Both participating service firms use loyalty programs whose members are included in this study.FindingsCustomer voice is shown to positively and directly relate to customers' willingness to increase the volume and share of their purchases, impart positive word of mouth, and participate in a variety of marketing research initiatives.Research limitations/implicationsThe multi‐contextually supported results are based on distinct customer groups with varying ties to the service provider.Practical implicationsAs service providers are able to favorably influence customer voice, they also stand to improve their marketing performance.Originality/valueThis study provides a theoretically richer and broader view of customer voice as a driver of strengthened service provider relationships. The findings demonstrate how customer voice does more than protect against customer defection by also contributing to customer relationship building.
Post‐recovery customer relationships and customer partnerships in a restaurant setting
Authors: Kim Taegoo (Terry) , Jung‐Eun Yoo Joanne , Lee Gyehee 
Published: April 2012

PurposeThe purpose of this study is to develop and test an integrative model that explores the structural relationships among perceived justice, service recovery satisfaction, post‐recovery customer relationships, and post‐recovery customer partnerships.Design/methodology/approachThe self‐administered survey was distributed to restaurant customers who had experienced service recovery in the previous six months. Path analysis was performed to estimate the research model and to test the research hypotheses.FindingsThe study findings advance the understanding of the beneficial effects of effective service recovery on long‐term relationships and on partnership building with the customers.Research limitations/implicationsThis study examines post‐recovery customer relationships and post‐recovery customer partnerships as outcome variables of service recovery satisfaction. Future research should be followed to deepen the understanding of the two consequence variables in different contexts of the hospitality industry.Practical implicationsThe proposed model may help restaurant service providers to understand many facets of the service recovery process by identifying the range of recovery strategies.Originality/valueThe proposed model extends the conventional justice‐based model and provides a starting point for investigating the structural relationships among the variables from a holistic perspective. Such information may offer richer insights into the structure, processes, and outcomes of service recovery satisfaction.
Chain restaurant patrons' well‐being perception and dining intentions
Authors: Kim Insin , Mi Jeon Sang , Sean Hyun Sunghyup 
Published: April 2012

PurposeThe purpose of this research was to investigate the structural relationships between chain restaurant patrons' brand attitude, utilitarian value, hedonic value, well‐being perception, and behavioral intentions with the moderating role of involvement.Design/methodology/approachA review of the current literature in these areas revealed ten theoretical hypotheses, from which the authors derived a structural model. The model was tested utilizing data collected from 433 chain restaurant patrons. Confirmatory factor analysis and structural equation modeling were utilized to test the proposed theoretical relationships.FindingsData analysis indicates that brand attitude and hedonic value bear a positive impact on patrons' well‐being perception. However, it was revealed that utilitarian value does not have significant impact on patrons' well‐being perception. It was also found that well‐being perception is the most powerful determinant of patrons' positive behavioral intentions. More importantly, well‐being perception played a full mediating role in the relationship between hedonic value and behavioral intentions. Lastly, it was revealed that the moderating role of involvement in the relationships between well‐being perception and behavioral intentions is significant.Research limitations/implicationsThe findings emphasize the significance of the study variables in maximizing patrons' well‐being perception and in inducing positive behavioral intentions. Since there has been little study of consumer well‐being (CWB) in the chain restaurant industry, the model verified here may serve as a guide for future research aimed at understanding the formation of CWB and its potential impact on other marketing variables in the chain restaurant industry.Originality/valueThe model verified in this study is the first that explains the formation of CWB and its impact on patrons' behavioral intentions.
Restaurant location in Hamilton, New Zealand: clustering patterns from 1996 to 2008
Authors: Prayag Girish , Landré Martin , Ryan Chris 
Published: April 2012

PurposeThe purpose of this study is to assess the evolution of restaurant locations in the city of Hamilton over a 12‐year period (1996 to 2008) using GIS techniques. Retail theories such as central place, spatial interaction and principle of minimum differentiation are applied to the restaurant setting.Design/methodology/approachA database of restaurants was compiled using the NZ yellow pages and contained 981 entries that consisted mainly of location addresses and types of cuisine. This paper focuses on locational patterns only.FindingsA process of geo‐coding and clustering enabled the identification of two clustering periods over 12 years for city restaurants, indicating locational patterns of agglomeration within a short walking distance of the CBD and spill over effects to the north of the city.Research limitations/implicationsThe data do not allow statistical analysis of the variables causing the clustering but offer a visual description of the evolution. Explanations are offered on the possible planning regimes, retail provision and population changes that may explain this evolution.Practical implicationsThe findings allow identification of land use patterns in Hamilton city and potential areas where new restaurants could be developed. Also, the usefulness of geo‐coded data in identifying clustering effects is highlighted.Originality/valueExisting location studies relate mostly to site selection criteria in the retailing industry while few have considered the evolution of restaurant locations in a specific geographic area. This paper offers a case study of Hamilton city and highlights the usefulness of GIS techniques in understanding locational patterns.
The voice of tourists with mobility disabilities: insights from online customer complaint websites
Authors: Ee Kim Song , Lehto Xinran Y. 
Published: April 2012

PurposeWhile the topical areas of service failure and complaints have been systematically investigated for the general traveling public, service failure issues for disabled tourists have been widely ignored. This exploratory study attempts to provide some insights into this phenomenon by analyzing disabled travelers' complaints reported through online customer complaint websites.Design/methodology/approachA total of 316 customer complaints were collected and analyzed utilizing a modified procedure of the Critical Incident Technique (CIT). Differences in service failure dimensions in industry sector and recovery type were investigated through the correspondence analysis.FindingsCritical incidents of disabled travelers were classified into three dimensions of service failures including service delivery failure, unfulfilled special requests, and unsolicited employee conduct. Significant relationships in service failure dimensions were identified in the industry sectors and types of recovery.Research limitations/implicationsThe limitations of this study are unidentifiable demographic information and lack of necessary details, since this study is based on textual data collected from online complaint/review websites. For further research, more inclusive quantitative data could provide a more complete picture.Practical implicationsThe findings of this study could represent a valuable step toward assessing the current status of service failure provided by hospitality and tourism industry, and thus provide useful insights for practitioners to more effectively serve this market segment.Originality/valueThis study serves as exploratory research and contributes to a better understanding of the tourism experience of individuals with disabilities.
Managerial ties in economy hotel chains in China
Authors: Hsu Cathy H.C. , Liu Zhaoping (George) , Huang Songshan (Sam) 
Published: April 2012

PurposeThis study aims to discover how the patterns and effects of managerial ties differ among state‐owned, domestic private, and foreign firms.Design/methodology/approachData were collected through in‐depth interviews with 15 top executives of economy hotel chains headquartered in five cities in China. The typical qualitative data analysis procedures, such as voice‐recording, transcribing, coding, and pattern‐matching, were strictly followed.FindingsResults indicate that managers in firms of different ownership types use different network tie combinations and differ in the extent to which they can benefit from managerial ties. For example, entrepreneurs in state‐owned enterprises thought strong ties were more important than weak ties and political ties were more important than business ties, while those in domestic private firms and firms founded by Chinese using foreign funding benefited more from business ties.Originality/valueThe study contributes to both entrepreneurship and social network theories by summarizing different patterns of managerial ties and exploring the rationales for the variance. It also provides evidence for understanding the important roles played by executives' network ties in the entrepreneurial processes. Entrepreneurs in the Chinese hospitality industry may use the findings to direct organization resources to more productive managerial ties and manage their network ties efficiently in the dynamic environment of a transitional economy.
The relationship between continuous improvement and maintenance performance
Authors: Maletič Damjan , Maletič Matjaž , Gomišček Boštjan 
Published: April 2012

PurposeThe purpose of this paper is to present an empirical study, which examines the relationship between continuous improvement (CI) and maintenance performance. By examining CI in relation to maintenance performance, this study seeks to increase the understanding of quality management practices in the field of maintenance.Design/methodology/approachThe empirical data for this study were drawn from a survey of Slovenian organizations in order to address the research problem. Several statistical methods including correlation analysis, regression analysis as well as principal component analysis (PCA) are utilized to accomplish the objective of the study.FindingsThe ﬁndings suggest that CI signiﬁcantly and positively relates to maintenance performance. In addition, findings advocate the importance of incorporation of quality management practices into maintenance processes.Research limitations/implicationsBased on the ﬁndings of this study, it is concluded that future research could broaden the investigation to identify more complex measures of CI. Moreover, sample size should be expanded to a larger group in order to increase the generalizability of the results.Practical implicationsThe study contributes to a better understanding of CI activities in the field of maintenance and therefore provides insights for managers to recognize the role of CI activities and understand their effect in enhancing the maintenance performance.Originality/valueThe ﬁndings provide empirical evidence that CI is shown to be an effective way of improving maintenance performance.
Distortion modeling of SL parts by classical lamination theory
Authors: Vatani Morteza , Barazandeh Farshad , Rahimi AbdolReza , Sanati Nezhad Amir 
Published: April 2012

PurposeIn stereolithography (SL), the total exposure absorbed by photopolymer is variable and is a function of height. This phenomenon causes heterogeneous properties and develops residual stresses during process. Consequently, a pronounced deformation occurs especially when small and more intricate objects are fabricated. The purpose of this paper is to predict this deformation when miniature and complicated parts are fabricated.Design/methodology/approachIn this paper classical lamination theory is employed to model mechanical properties of layers, layers shrinkage and residual stress growth during SL process. Distortion is predicted based on the developed model.FindingsResults show that final distortion is proportional to part thickness and it increases exponentially as parts thickness or layers thickness decrease.Practical implicationsTo verify the results, several test pieces were built with SLA 5000 machine and SOMOS 11120 resins. Their distortions were measured with video measuring machine (VMM‐3020D machine). The estimation agrees very well with the experimental results (less than 10 per cent error).Originality/valueThe paper considers the heterogeneous properties of SL parts during fabrication process; an item which was ignored in previous researches. This theoretical and experimental study provides useful information about estimation of deformation of SL parts after building. This information helps the SL machine user to select the best parameters when fabricating miniature and intricate features, especially for biomechanics parts.
FDM models and FEA in dysplastic hip
Authors: Dhakshyani Ratnadurai , Nukman Yusoff , Osman Noor Azuan Abu 
Published: April 2012

PurposeThe purpose of this paper is to examine the use of fused deposition modelling (FDM) models and finite element analysis (FEA) related to dysplastic hip orthopaedic surgery.Design/methodology/approachThe study involved the use of Mimics and Abaqus softwares. Mimics was used to process the CT scan patient data to STL format before producing FDM models which were for before and after surgery. FEA was done to study the two different type of implant biomaterials used in dysplastic hip surgery.FindingsThe use of FDM pre models for preplanning of dysplastic hip surgery by orthopaedic surgeons and viewing of the surgery outcome via FDM post models. Different implant biomaterials used gave different results in reduction of stresses that were achieved.Originality/valueThis is original work involving patients in hospital, which got ethical approval and was funded by a university grant. The paper describes a new kind of research in the university.
Preliminary fabrication of thin‐wall structure of Ti6Al4V for dental restoration by electron beam melting
Authors: Syam Wahyudin P. , Al‐Shehri Huda A. , Al‐Ahmari A.M. , Al‐Wazzan Khalid A. , Mannan M.A. 
Published: April 2012

PurposeThe purpose of this paper is to investigate the potential application of electron beam melting, as a layered manufacturing process, to fabricate dental coping of metal‐ceramic crown restoration using Ti6Al4V powder.Design/methodology/approachThis experiment was conducted in two steps: shrinkage study to determine scale up factor for shrinkage compensation and parameter selection study, based on thickness, hardness, and surface roughness, to select process parameter of electron beam melting.FindingsA promising result of fabricating metal coping of Ti6Al4V via electron beam melting was shown. Ti6Al4V coping was successfully fabricated, with an average thickness of 0.52 mm required for dental coping. Total average hardness of 333.35 HV that is comparable to casted Ti6Al4V with considerably high roughness of RSm of 382 μm.Originality/valueThe paper presents a novel application of electron beam melting to fabricate metal coping for metal‐ceramic crown restoration.
Inflation‐hedging properties of indirect real estate investments in Germany
Authors: Obereiner Daniel , Kurzrock Björn‐Martin 
Published: April 2012

PurposeThis paper seeks to shed light on the question whether German real estate investment vehicles provide an effective hedge against inflation. To do so it aims to investigate open‐end real estate funds, special funds and real estate stocks.Design/methodology/approachTraditional approaches as well as cointegration and causality tests are applied to monthly and quarterly index data from 1992:04 to 2009:12 for the subject investment vehicles.FindingsThere is strong evidence that real estate returns are almost independent from inflation in the short run. None of the investigated investment vehicles provide a hedge against expected and unexpected inflation at different lags. In contrast, cointegration tests show that real estate stocks, open‐end funds and special funds do provide a hedge against inflation in the long term. Likewise, causality tests suggest that real estate performance is influenced by inflation in the long term.Research limitations/implicationsThe study still could not investigate closed‐end funds and G‐REITs. Yet, it does capture the most and comprehensive part of the indirect German real estate investment market.Practical implicationsInflation‐hedging capabilities are of particular interest in periods of economic instability. Especially institutional investors with large asset portfolios seek to adjust their asset allocation to changing conditions.Originality/valueTo date, research papers on the subject of inflation‐hedging capabilities of real estate almost exclusively focus on REITs in the USA and in the UK. Research about the German real estate market and alternative investment vehicles is rare – partly due to a lack of transparency over the past – although international investors more and more adhere to the German real estate investment market.
REIT mergers and acquisitions: a meta‐analysis
Authors: Ratcliffe Christopher , Dimovski William 
Published: April 2012

PurposeMergers and acquisitions in the real estate investment trust (REIT) sector have been studied in distinct periods and locations, often leading to findings which are relevant only for the period and/or location investigated. The purpose of this paper is to examine the merger and acquisition studies in aggregate using meta‐analysis so that broader findings of factors influencing the returns by targets and bidders are divulged.Design/methodology/approachUsing a methodology similar to Veld and Veld‐Merkoulova a sample of 15 REIT studies with 35 observations for bidders and 25 observations for targets is analysed. A variety of potential factors influencing the returns for bidders and targets are explored.FindingsConsistent with prior non‐REIT research, the evidence shows targets enjoy positive and significant gains in a merger. There is also evidence that acquirers earn significant wealth when all previous studies are examined in aggregate. Meta‐analysis results show targets experience higher wealth gains by accepting cash financed deals, but share total gains when both parties are REITs. Additionally, acquirers enjoy improved abnormal returns when the target is privately listed and the use of scrip and/or a combination of scrip and cash produces higher wealth gains for bidding REITs.Originality/valueThis paper aggregates the merger and acquisition literature of REITs to understand better factors influencing returns made by bidders and targets.
Time dependent behavior of the Asian and the US REITs around the subprime crisis
Authors: Chang Chien‐Yun , Chou Jian‐Hsin , Fung Hung‐Gay 
Published: April 2012

PurposeThe study uses an AR(1)‐EGARCH(1,1) model to investigate the pricing behaviors of the real estate investment trusts (REITs) for four countries (Australia, Japan, Taiwan and the USA) before and after the 2007 financial crisis.Design/methodology/approachThe study uses an AR(1)‐EGARCH(1,1) model to investigate the pricing behaviors of the REITs.FindingsThe results show that after the financial crisis, REITS returns show a stronger linkage to the overall market returns but they are not sensitive to expected interest rate movements, except for the Taiwanese REIT market, which shows a negative and significant reaction to the interest rates. There are stronger asymmetric effects of good and bad news on REIT returns particularly after the post financial crisis for the four REIT markets.Research limitations/implicationsAn examination of the relationship between REIT and the stock market provides information as how REIT provides an effective device related to the stock portfolio diversification.Practical implicationsIt would be interesting to see how the Asian REIT markets differ from the US market on return and risk behavior.Originality/valueThe 2007 subprime crisis happened because of the decline of the real estate market prices in the USA. It represents a special opportunity to examine the time‐dependent behavior of REIT returns in a turbulent market environment.