bluuebunny/crossref_metadata_2025_split huggingface dataset:
The downside of coping: Work–family conflict, employee burnout and the moderating effects of coping strategies
Authors: Haar Jarrod M 
Published: November 2010

ABSTRACTThis study explored the relationship between work–family conflict and employee burnout, with a sample of 203 New Zealand government workers. Two types of conflict (work–family and family–work) were significant predictors of employee burnout. This supports the bi-directional nature of work–family conflict. In addition, the moderating effects of employee coping strategies were explored. Positive thinking coping had no significant effect on either work–family or family–work conflict and burnout. Direct action coping intensified the negative relationships for both work–family and family–work conflict, with employees coping through working harder suffering intensified burnout effects. In addition, resignation coping also intensified the family–work conflict and employee burnout relationship. The implications for employers and employees are discussed.
Transformational change in the local state? Enacting e-government in English local authorities
Authors: McLoughlin Ian , Cornford James 
Published: November 2010

ABSTRACTE-government represents a major change management challenge to public agencies. This paper explores the experience of English local government authorities. The proposition that ‘process’, rather than more conventional ‘event’, approaches to change management are more likely to result in change the goals of e-government being met, is explored. The article concludes by suggesting that conventional models of change management theory and practice fundamentally misunderstand the nature of technology-driven organisational change represented by e-government. A processualperspective, on the other hand, provides a more effective framework for explaining and understanding organisational and socio-technical outcomes and the reasons for variations in different contexts. Moreover, attempts to transform the state through the technologies of e-government present a significant opportunity for the processual perspective to inform practice.
Strategy-making process and firm performance in small firms
Authors: Verreynne Martie-Louise 
Published: November 2010

ABSTRACTThis paper argues that individual small firms just like large firms, place differing emphasis on strategy-making and may employ different modes of strategy-making. It offers a typology of the different modes of strategy-making that seem most likely to exist in small firms, and hypothesises how this typology relates to performance. It then describes the results of an empirical study of the strategy-making processes of small firms. The structural equation analysis of the data from 477 small firms with less than 100 employees indicates among other results that the simplistic, adaptive, intrapreneurial and participative modes of strategy-making exist in these small firms. Of these modes, the simplistic mode exhibits the strongest relationship with firm performance.
Organisational careers versus boundaryless careers: Insights from the accounting profession
Authors: Smith Theresa , Sheridan Alison 
Published: November 2010

ABSTRACTMuch of careers research in recent times has focused on the so called move away from traditional ‘organisational careers’ to what Arthur (1994) coined the ‘boundaryless career’. This paper discusses research that challenges the applicability of the boundaryless career and the claim that ‘organisational careers are dead’. Drawing on interviews with nearly 60 accountants in Australia, the research demonstrates that employees are pursuing an organisational career. For this occupational group, the lack of proactive HR involvement in career development and the emphasis on self-direction was not appreciated. Rather, the research highlighted that the lack of organisational career management had negative implications for employee attitudes and motivation. The issues raised by the participants suggest it is timely to consider whether the unique characteristics of the accounting profession represent an ideal environment for the maintenance of an ‘organisational career’.
Archetypes of the Malaysian manager: Exploring ethnicity dimensions that relate to leadership
Authors: Selvarajah Christopher , Meyer Denny 
Published: November 2010

ABSTRACTThis paper extends the boundaries of theories in leadership studies to sub-cultures of a country. The purpose of this paper is to study the relationship between the concept of an excellent leader and ethnicity in a multicultural society while formulating ten underlying dimensions for this concept. Data on leadership behaviour were gathered from 292 managers in Malaysia and were subjected to factor analysis, MANOVA analysis, regression analysis and structural equation modelling. The results suggest that, in Malaysia, strategic orientation acts through operational behaviours, producing excellence in leadership. However, the study demonstrates that there are significant ethnic differences in regard to the dimensions that relate to excellence in leadership. Studies such as this are useful in extending the understanding of the dimensions of leadership in pluralistic societies where the cultural frameworks of workers may not be the same. Most studies have looked at the leader from a mono-cultural perspective and this study addresses this deficit.
CEOs' readership of business and management journals in Australia: Implications for research and teaching
Authors: Forster Nick 
Published: November 2010

AbstractThis article evaluates the impact of academic research in management and business on a sample of the leaders of Australia's largest companies and public sector organizations. The data from a questionnaire survey conducted in 2005 indicate that the impact of the collective research outputs of business/management academics on senior private and public sector leaders is almost non-existent. The implications of these findings for the conduct of research in business and management in the future are evaluated, as well as the emerging challenges we face from new non-university research and business/management education providers. The broader consequences of a possible paradigm shift from a largely academic research/teaching orientation, towards a more explicitly professional and business/industry orientation are discussed towards the end of the article.
Proposing an operational classification scheme for embryonic cooperative relationships
Authors: Clements Michael Dj , Dean David L , Cohen David A 
Published: November 2010

AbstractSuccessful buyer/seller relationships have become recognised as essential for firms to remain competitive in the marketplace. Today's business climate encourages firms to not just compete on product or service attributes, but also on their ability to differentiate themselves from other firms. Supply chains provide firms this point of differentiation ensuring firms better competitive positioning as a result of being able to leverage themselves on the strengths of the supply chain, not just on the individual strengths of the firm. However, to maintain an effective role as a participant in a supply chain, firms must be able to develop and maintain cooperative relationships with other firms. In order to develop these relationships, firms need to be able to distinguish between different levels of relationship and be able to understand which relationships are worth developing further and which ones are not.Whilst supply chain literature acknowledges firm progression from transactional to relational exchange, there is less agreement of the number of levels of both buyer/seller relationships in this theoretical continuum. This article proposes a theoretical continuum of relationship levels based on cross discipline literature and identifies objective classification criteria for relationship levels from both the buyer and the seller. Economic, behavioural and relational research is collectively used to explain the complexity of the ever evolving nature of inter-firm relationships. The article concludes by establishing a research model that proposes these levels of relationships are identifiable for both the buyer and the seller.
Gender and the underexpression of friendliness in the service context
Authors: Luong Alexandra 
Published: November 2010

AbstractThe double-bind hypothesis proposes that gender-based stereotypes of emotion expression exist, which effect how males and females are evaluated. Using videotapes depicting transactions between male/female employees and customers, the current study examined whether the double-bind hypothesis occurs within a service context. Participants (N = 141) who viewed a male and female service employee expressing friendly or non-friendly emotion evaluated the employees and rated their sincerity. Results provided partial support for the double-bind hypothesis. When service employees failed to express friendly emotion, the female was more negatively evaluated. However, evaluations and ratings of sincerity were not significantly different when both genders expressed friendly emotion. These findings suggest that employees occupy both work and gender roles, and expectations of each role will influence how their emotional expressions are evaluated. Gender of participants also effected service evaluations. Consistent with prior research, females focus more on the relational aspect of service than do males.
Organisational relationship quality and service employee acceptance of change in SMEs: A social exchange perspective
Authors: Farr-Wharton Rod , Brunetto Yvonne 
Published: November 2010

AbstractThe paper used a social exchange lens to explore the impact of the quality of the relationship between supervisors and service employees on individual and organisational outcomes. The findings provide further evidence that the quality of the relationship between supervisors and service employees is a significant factor - in this case explaining almost half of the reasons as to why employees accepted or rejected organisational changes. Using the social exchange lens, the theory argues that the same characteristics evident in high quality leader–member exchange (LMX) relationships (effective levels of information, feedback and respect) are also likely to provide the ideal conditions for employees' to address their fears and answer their questions about potential organisational changes. As a result, service employees are more likely to accept the organisational changes. In addition, this study suggests that approximately half of job productivity and satisfaction is affected by the way LMX firstly affects employees' satisfaction with organisational communication processes, and secondly, their acceptance of organisational changes within SMEs.
Factors influencing governance choice and human resource management within services franchising networks
Authors: Weaven Scott , Herington Carmel 
Published: November 2010

AbstractThis research provides a better understanding of the factors driving the choice of governance structures and human resource management (HRM) practices within services franchising arrangements. A qualitative multiple case study approach was favoured so as to obtain a clearer picture of the main issues and parameters. Nineteen franchisors using predominantly pure franchising, predominantly pure company-owned, plural, and predominantly multiple unit growth strategies were interviewed. Major contrasts have been identified, suggesting that system size, industry maturity and the nature of market demand impacts upon the choice of system governance structure. Generally, less mature and smaller networks rely upon predominantly single unit franchising strategies and less sophisticated HRM practices to foster local market innovation, build brand value and support rapid unit growth, while predominantly company owned strategies are favoured in environments of low competition and minimal demand uncertainty. In comparison, more mature systems use hybridised franchising forms and sophisticated HRM strategies to accommodate the competing demands of local market innovation, systemwide adaptation and system uniformity.
Working within the front-of-house/back-of-house boundary: Room attendants in the hotel guest room space
Authors: Boon Bronwyn 
Published: November 2010

AbstractContext is an important but largely ignored dimension of quality service encounters. This paper contributes to the hospitality service industries literature by examining how the front-of-house and back-of-house boundary work (Nippert-Eng 1996, 2003) engaged by Room Attendants working within the hotel guest room space impact on the hospitality impression management performed. Qualitative data from fieldwork engaging with hotel employees located within the tourist resort of Queenstown New Zealand are used to explore the multiple fronts on which the front-of-house and back-of-house boundaries are simultaneously negotiated. The results suggest that Room Attendants negotiate the front-of-house and back-of-house boundary through objects – such as the guest room and articles belonging to the guest – and aspects of self– such as impression management, safety, socialising and self-responsibility for room checking. The results support the importance of considering context when seeking to understand the complexities associated with the (re)production of a reliably positive service encounter.
Running the electronic sweatshop: Call centre managers' views on call centres
Authors: Robinson George , Morley Clive 
Published: November 2010

AbstractCall centres have been described as ‘electronic sweatshops’ and ‘slave galleons of the twenty first century’ and, contrarily as progressive, team based and career fulfilling work environments. Drawing on data from a survey of call centre managers in Australia, it is shown that there are elements of call centre management with practices from both extremes of the descriptive continuum and in some instances these elements coexist in the one centre. Whilst call centres are managed with a high level of control and the work of call centre agents is subject to intense scrutiny and monitoring, the simplistic notion that they are electronic sweatshops, or that the metaphor of the Panopticon applies, is rejected.
Managers in the firing line: Contributing factors to workplace bullying by staff – an interview study
Authors: Branch Sara , Ramsay Sheryl , Barker Michelle 
Published: November 2010

AbstractWorkplace bullying is a phenomenon that is attracting increasing interest from researchers throughout the Western world. To date, most of the research into workplace bullying has focused on managers and colleagues as the perpetrators of bullying in the workplace. By contrast, little is known about ‘upwards bullying’, where managers are the targets. We argue that in order to more fully understand workplace bullying as a whole, the phenomenon of upwards bullying requires research attention. In the present study, upwards bullying was explored in interviews conducted with 24 managers from public and private organizations, with the data coded and arranged thematically. Results indicate that potential contributing factors towards upwards bullying include the current work environment, change within organizations and power issues. We recommend that organizations identify the occurrence and processes of upwards bullying as important steps in developing comprehensive workplace bullying policies.
Measuring the benefits of entrepreneurship at different levels of analysis
Authors: Luke Belinda , Verreynne Martie-Louise , Kearins Kate 
Published: November 2010

AbstractThis paper presents a suggested framework for future research designs to examine the benefits of entrepreneurship, both non-financial and financial. Based on a review of the literature and using contextual exemplars throughout the paper with an Australia and New Zealand focus, we identify a range of benefits from entrepreneurship at the various levels of analysis (e.g. individual, organizational, national). From a non-financial perspective such benefits include independence, autonomy, competitive advantage, increased market share, employment and increased standards of living. From a financial perspective, entrepreneurships benefits include enhanced remuneration or rent from revenue, profits, cash flow, return on investment and increases in GDP – specific financial measures to be expressed in clear financial terms. The suggested framework represents both an initial step towards the measurement of entrepreneurships financial benefits and a valuable starting point for the development of a theory of the non-financial and financial benefits of entrepreneurship.
Coping with entrepreneurial failure
Authors: Singh Smita , Corner Patricia , Pavlovich Kathryn 
Published: November 2010

AbstractResearch on entrepreneurship focuses predominantly on success which ignores the high failure rate of new ventures and precludes a holistic view of the entrepreneurial process. The current study addresses failure by asking three research questions: how do entrepreneurs experience failure, how do they cope with it, and what do they learn from it? Rich interview data is analyzed using multiple frameworks from the literature. Findings suggest that more coping and learning occurs in the economic aspect of failed entrepreneurs' lives in comparison to the social, psychological and physiological aspects. Findings also provide a proposition for testing in future research: Type of coping engaged in by failing entrepreneurs is related to the kind of learning experienced through failure.
Franchising as a path to self-employment for Australian female entrepreneurs
Authors: Weaven Scott , Isaac Jennifer , Herington Carmel 
Published: November 2010

AbstractThis paper provides a better understanding of the motivational incentives driving franchising choice from the female franchisee's perspective. A qualitative methodology was adopted in this research to gain a clearer picture of the salient issues influencing female entrepreneurs' evaluations of alternative business models when making the self-employment decision. A sample of 14 female franchisees and 12 female independent business owners was interviewed to gather data on the reasons supporting a woman's initial decision to enter self-employment. Major contrasts have been identified between female franchisees and independent business owners suggesting that franchisors need to re-design their selection strategies and communication methods to promote female participation, sustain system wide growth and add creative diversity in franchise systems that have limited growth potential due to the lack suitable franchisees.
The characteristics of bioentrepreneurs in the Australian biotechnology industry: A pilot study
Authors: Yim Julian W , Weston Rae 
Published: November 2010

AbstractIn order to understand the characteristics of bioentrepreneurs, this paper seeks to identify the entrepreneurial types present in the Australian biotechnology industry by using the four-way psychological typology (Miner 2000) and identifying linkages between the four-way psychological typology and the Big Five model of personality traits. We believe this is a new approach to using psychological typology in the study of entrepreneurship by mapping with the Big Five model of personality traits. Miner's four typological types are ‘personal achievers’ (PA), ‘super sales people’ (SS), ‘expert idea generators’ (EI) and ‘real managers’ (RM). The Big Five factors are extraversion (Ex), stability/emotion stability (Es), agreeableness (Ag), conscientiousness (Co), and openness to experience (Op). By combining the entrepreneurial types and the five-factor personality traits, we can map the linkage relationships as PA-ExEsCoOp; SS-ExAgCoOp; EI-ExEsOp and RM-ExEsCoOp.In this pilot study, we find there are more ‘personal achiever’ and ‘expert idea generator’ bioentrepreneurs in the biotech industry with the linkage relationships of PA-ExEsCoOp and EI-Ex EsOp, which lead us to conclude there are strong demands for bioentrepreneurs with managerial skills, sales and marketing skills, skills in forming strategic alliance with partners and skills in securing the public and private capitals through finance channels such as public listing and venture capital. This implies that if PA entrepreneurs acquired more agreeableness personality traits and EI entrepreneurs also acquired more agreeableness and conscientiousness personality traits they would improve the ability of their businesses to attract more financial investments and form sustainable strategic alliance with partners in the Australian biotechnology industry.
Work climate and customer satisfaction: The role of trust in the retail context
Authors: Lam Long W , Lau Dora C 
Published: November 2010

AbstractWe propose that a trust climate will help the employee–customer interface in the retail context. Specifically, we argue that a work climate that is based on trust induces the exercise of discretion by retail managers and discretionary behavior by front-line staff. Managerial and staff discretion is necessary for retail stores to become locally responsive, as store responsiveness is linked to customer satisfaction. Our propositions are derived from interpersonal trust and social exchange theories. The use of a trust climate to analyse the antecedents of customer satisfaction offers another theoretical perspective to study the interface dynamics between employees and customers and thus this paper contributes to ‘linkage research.’
Aggression at the service delivery interface: Do you see what I see?
Authors: Keashly Loraleigh , Neuman Joel H 
Published: November 2010

AbstractAggression at the service delivery interface (the point of contact between service provider and service recipient) has become a focus of much recent research attention. However, much of what we know is based on cross-sectional survey data – which tells us little about the underlying dynamics within specific aggressive incidents. Further, these data are often collected from the perspective of the service provider alone. For this study, we focused on specific hostile interactions during the delivery of healthcare services and gathered data from the perspectives of service providers and service recipients. Drawing on interviews with US Department of Veterans Affairs (VA) staff and US military veterans, we categorised and compared each party's attributions for the initiation of hostile (unpleasant) encounters. We found that staff and veterans had different perspectives on the nature of precipitating factors and that the initial attribution for the event was linked to differences in subsequent responding. These findings are discussed in terms of their insight into the temporal dynamics of aggressive events and their implications for the prevention and management of hostility at the service delivery interface.
Achieving work–life balance: Current theoretical and practice issues
Authors: Poelmans Steven AY , Kalliath Thomas , Brough Paula 
Published: November 2010

AbstractProfessor Steven Poelmans is a leading international expert on the frontiers of work–family research contributing to theoretical and practice advancements. He is the Academic Director of the International Centre of Work and Family (ICWF) at IESE Business School in Barcelona, Spain, which has worked for more than a decade with numerous organisations in Spain, Latin-America, and various countries around the globe to create a family-responsible environment. In this conversation, Steven Poelmans responds to questions from Thomas Kalliath and Paula Brough (Guest Editors) on a range of theoretical and practice issues currently facing the field including measurement of work–life balance, work–life balance theory, engagement with industry, the role of organisational culture and strategic management in influencing work–life balance.