bluuebunny/crossref_metadata_2025_split huggingface dataset:
Temporal changes in factors affecting convention participation decision
Authors: Jung‐Eun Yoo Joanne , Chon Kaye 
Published: January 2010

PurposeThe purpose of this paper is to examine whether factors that may affect potential attendees' convention participation decision change over time. In today's competitive environment, marketers of associations and destinations make considerable efforts to increase the number of attendees for the conventions they host. Optimizing attendance relies on a clear understanding of the dynamic decision‐making process of prospective attendees.Design/methodology/approachThe study panel was selected from a pool of hospitality and tourism association members, and they were surveyed with an identical questionnaire on two separate occasions. The 107 paired sets were used for data analysis.FindingsThe study showed that there were significant changes in the effects of the following factors on the convention participation decision: networking opportunities, safety and health situation, and travelability.Research limitations/implicationsThe generalizability of the research is limited by its time scope and sample size. A three‐month split between the two sampling periods may not be sufficient to assess the temporal changes. The empirical results of the study can serve as a base to reveal how potential attendees' convention participation decision may change over time. Using the measurement scale, industry practitioners can evaluate the impact of their marketing strategies and assist in changing potential attendees' convention participation decision into one for convention attendance.Originality/valueThe study is the first attempt to assess the dynamic aspects of the convention participation decision‐making process.
What drives word‐of‐mouth in restaurants?
Authors: Longart Pedro 
Published: January 2010

PurposeThe purpose of this paper is to analyse variables that influence positive word‐of‐mouth (PWOM) in restaurants.Design/methodology/approachAn experiential survey was conducted in a restaurant, located in a busy area of London. It was divided into two phases to consumers, as two potential triggers of PWOM were compared.FindingsSatisfaction with food and drink affect PWOM significantly, as does an intangible aspect called “the power of context”. In relation to specific triggers of PWOM, surprises given before customers order have a significant impact on PWOM, but not if offered after the main course is served.Research limitations/implicationsThe research was conducted in one restaurant. A cross‐sectional analysis would have been beneficial, since restaurant type or occasion may affect findings. Future research will focus on what the power of context entails in restaurant settings.Practical implicationsRestaurateurs should focus their attentions on offering food and drink of consistent quality and also create something unique or distinctive in their outlets to encourage PWOM. Introducing surprises as a tactic to encourage PWOM will entail a challenging task.Originality/valueIt appears to be the first research of its type and practical actions to encourage PWOM are derived from the research.
Complexipacity, wisdom and education
Authors: Abeles Tom 
Published: January 2010

PurposeThe purpose of this paper is to explore the impact of the emerging science of complexity and the rise of fast computational capabilities on human understanding of the world and the implications for education.Design/methodology/approachThe paper presents a scenario in which the skills and experience of individuals are compared to those that can be undertaken by technology.FindingsThe paper points out the complexity that smart computers may have on humans and human society and provides some critical issues that must be considered as technology rapidly presents new, more powerful and sophisticated devices with on‐board artificial intelligence.Originality/valueThe paper concludes that complexipacity may be the blending of education with real world experience, cause with purpose, and humans with fast adders.
1, 2, a few, and many
Authors: Schumann Paul 
Published: January 2010

PurposeThe purpose of this paper is to: give a brief history of the development of complexity science for people unfamiliar with the details of complexity science; describe the different types of complexity; discuss examples of the types of complexity, and introduce some ideas about how complexity could be introduced into education.Design/methodology/approachThis paper summarizes other work in the field of complexity science, and organizes the results in a new way with the intent of making a difficult subject easier for the reader to understand.FindingsTwo different types of complexity are described – organized and unorganized. The focus of the paper is on organized complexity of which three categories are described – complicated, chaotic and critical. Examples, descriptions and characteristics of each category are given.Practical implicationsSuggestions are given as to how this transformational science could be integrated into education.Originality/valueThe paper summarizes other work in the field of complexity science, and organizes the results in a new way with the intent of making a difficult subject easier for the reader to understand.
Higher education in management: reinventing the paradigm to gain the capacity to handle today's complexity
Authors: Ramos Viacava Keitiline , Avila Pedrozo Eugenio 
Published: January 2010

PurposeThe purpose of this paper is to highlight how methodological and educational construction in the realm of higher education in management – which aims to meet the demands of current problems – depends on the recognition of open systems' dynamic complexity at their multiple levels, on the interdependence between ecosphere or ecosystem Earth and organizations and individuals, as well as on the integration of the neurocerebral system (as a complex unit of the whole) based on adaptive decision making as a feature that emerges from the system.Design/methodology/approachHaving complexity as a background, this paper is based on post‐normal science and interdisciplinary practices to discuss the following points in an interrelated and non‐linear way: multidimensional organizations, decisions and strategies, teaching of strategic skills oriented towards adaptive decision making, metacognitive development and emotion/motivation.FindingsThe adaptive decision perspective adopted by post‐normal science encourages the incorporation of human characteristics and potentialities that are currently neglected in management sciences. Such characteristics and potentialities mean evolving from an understanding of the human mind as an automatic data processor to a logic that allows us to consider the interaction between emotion and cognition as well as between these two and their environment, thus connecting individual‐organization‐society. This paper suggests that teaching/learning strategic skills oriented to adaptive decision making depends on educators and students' metacognitive development and on identifying social and environmental conditions that are capable of promoting the emotional/motivational balance needed for such expression.Research limitations/implicationsThere is no empirical proof.Originality/valueManagement studies have been oversimplified by a pragmatic and deterministic orientation. This paper is a contribution to higher education management educators who wish to focus on new elements in these studies, thus preparing management students to act with more awareness and flexibility in an organizational environment that is increasingly complex and ever changing. This environment is beginning to be guided by competitiveness and sustainability in a dialogical way, thus creating complex relations between individuals‐organizations‐society.
On becoming more complex (and what to do about it)
Authors: Owen Jacobs Thomas 
Published: January 2010

PurposeThe purpose of this paper is to examine an individual's capability to manage complex or “wicked” problems, and to suggest a logic for the design of interventions designed to improve personal complexipacity.Design/methodology/approachThe suggested logic is based on review of cognitive skill and neuro‐imaging research.FindingsFischer's model of successive cognitive stages, based on the operation of successively more demanding cognitive processes, serves as a foundation for intervention suggestions to strengthen executive cognitive processes and thus the ability to create complex mental models. Critical cognitive processes include response inhibition, reflection, and integrative association of differentiated perceptual elements. Intervention design must take into account both basic processes and epistemic cognition (for Tier Three problems).Practical implicationsGlobal complexity results in large part from intelligent but often covert competition by organizations and governments for scarce resources. Gaining and maintaining competitive advantage is essential for continued organizational and national well‐being. Interventions designed according to the suggested principles should increase personal complexipacity.Originality/valueApplication of these principles should materially enhance the value of interventions designed to strengthen personal capability to manage complex problem solving and decision making.
The capability of young people
Authors: Rossan Sheila 
Published: January 2010

PurposeThe aims of this (mainly) conceptual paper are twofold: first, to define “capability” as used within Bioss (what used to be the Brunel Institute of Organization and Social Studies), which is referred to as “complexipacity” elsewhere in this issue – and second, to describe the capability of two young people whose teachers and parents did not recognise their strengths.Design/methodology/approachPresents examples of conditions that make the expression of capability difficult, and typically include rules applied too rigidly or too bureaucratically, irrespective of the capability of the person, and also when there is a mismatch between the capability of the person wielding authority (teacher, boss, head of family) and the person who is the object of that authority (pupil, subordinate, children). That mismatch occurs when the capability of the authority‐holder is less than that of the people for whom she/he is responsible.FindingsWhat is meant by “capability” is the ability to handle complexity, to juggle many variables at once, and to handle uncertainty and risk. It is clear that the potential level of capability is set at an early age, although that level may not be reached until the individual is past retirement age. The theory, evidence and practice all suggest that people vary in their capability; they develop at different rates; they mature to different levels. But everyone's capability continues to develop over time.Originality/valueThe paper shows that capability certainly exists in young people, whereas wisdom develops later. Capability cannot be taught, but that one can create conditions that allow it to be expressed, and thereby enhanced.
Developing personal complexipacity
Authors: Maynard Richard G. 
Published: January 2010

PurposeThe purpose of this paper is to motivate individuals to use social networking and information tools to address complex personal issues.Design/methodology/approachThis is a discussion paper based on the author's research.FindingsSocial networking combined with information tools can greatly enhance an individual's research success and facilitate personal decision making.Originality/valueThe social, economic, and technological challenges of our time occur when the maturity of computing, the internet, and social networking provide new options for research and problem solving. This is a time of opportunity for individuals and the organizations that provide social networking services.
Fast adders: complexity and computer consequences
Authors: Abeles Tom 
Published: January 2010

PurposeBiological evolution in humans, as in other living things on earth, is slow. Human intellectual capacity to transform the earth and its inhabitants can move readily. The purpose of this paper is to ask whether such advances may actually change humans themselves or human/computer hybrids, and what this implies as humans inevitably advance the capabilities of their digital “off‐spring”, ranging from autonomous digital devices to human/computer hybrids. Is “consciousness” an accidental consequence of ratiocination or must such capabilities by intentionally addressed?Design/methodology/approachOutlines the mixed relationship between humans and computers or “artificial intelligence” and how it may become necessary for the two to interact more closely.FindingsThe paper finds that humans will need to work closely with computerized intelligence to enhance their complexipacty and to address the growing complexity of decision‐making environments.Social implicationsFollowing the thoughts of Wallach and Allen in their book, Moral Machines (reviewed elsewhere in this issue), the need for heuristics will require the addition of an ethical judgment component – often considered subjective – to computer decision algorithms. The possibility that this would involve endowing computers with “consciousness” opens potentials for both utopian and dystopian manifestations.Originality/valueProvides a possible insight into the reliance that may be placed upon computerized intelligence in the future.
The optimizing of design delivery services for facility owners
Authors: Sullivan Kenneth , Kashiwagi Jacob , Kashiwagi Dean 
Published: January 2010

PurposeThe quality and efficiency of design and design services is declining. The authors propose that the problem is a systems delivery problem and not a technical competence issue. The purpose of this paper is to use a recently developed best value delivery methodology originally created for contractors to deliver design services. The authors have tested the process resulting in increased performance.Design/methodology/approachA deductive approach is used. Well documented, published and logical industry structure and the best value delivery model concepts are discussed. The methodology is to identify the deductive logic, and confirm it with test results. The methodology is to take a well‐proven delivery system that worked on construction, modify the existing design delivery model to match the construction model, and test the new model. Owing to the deductive nature of the methodology, the normal reliance on literature of existing practices and inductive exploratory research are not required.FindingsResults confirm that design inefficiencies may be a systems problem. More research and testing is required to further substantiate the findings presented in this paper.Originality/valueA system solution that creates a win‐win result will have a tremendous potential in the designer industry.
Quantitative validation of budgeting methods and suggestion of a new calculation method for the determination of maintenance costs
Authors: Bahr Carolin , Lennerts Kunnibert 
Published: January 2010

PurposeThe purpose of this paper is to offer a critical analysis of today's most common calculation methods for maintenance budgets in Europe. The methods are quantitatively validated using the real lifecycle data of 17 exemplary buildings. As a result, a new approach for the budgeting of maintenance measures is suggested which helps to define the real budgeting costs more accurately.Design/methodology/approachThe paper starts with a theoretical definition and critical discussion of the different budgeting methods. All methods are quantitatively validated using real data analysis. Analysed is the lifecycle data of 17 school or office buildings. The maintenance costs previously calculated using the existing calculation methods can thus be contrasted with the real maintenance costs and validated. The development of a new calculation method aims at the elimination of the shortcomings of the existing methods.FindingsThe paper finds that the calculation methods used today are only partially suitable for the prediction of the financial requirements of building maintenance. Real‐life building maintenance costs follow certain cycles and change considerably over time. Recently, calculation methods particularly underestimate the first big maintenance peak which is reached approximately 30 years after a building's construction. It also became clear that it is essential to include certain influencing factors into the calculation, as the analytical methods do. The findings lead to the development of a new calculation method called practical adaptive budgeting of maintenance measures. This method is the first to differentiate between annual and one‐off maintenance measures and includes empirically determined correcting factors to take into account specific building characteristics.Research limitations/implicationsThis paper's findings refer to the examination of 17 sample buildings. In order to be able to generalise the results, more research needs to be done using a higher number of sample buildings.Practical implicationsThis paper contributes to the improvement of the prospective calculation of maintenance budgets. The new calculation method is the first to enable maintenance experts to determine their maintenance budgets in a transparent and scientific way so that the required financial means to carry out necessary maintenance measures can be made available at the right time.Originality/valueBased on real maintenance data, it becomes possible for the first time to verify and validate theoretic calculation approaches from literature. The results are new findings that are useful in science as well as in real life.
Two condition indicators for building components based on reactive‐maintenance data
Authors: Hegazy Tarek , Singh Ahluwalia Shipra , Attalla Mohamed 
Published: January 2010

PurposeSustaining the safety and operability of the civil infrastructure assets, including buildings, is a complex undertaking that requires a perpetual cycle involving inspection, and further decisions for renewal fund allocation. Inspection, which is the basis for all subsequent decisions, however, is subjective, costly, and time‐consuming. To circumvent inspection problems, this paper aims to develop indicators of the condition of building components, without inspection, using reactive‐maintenance data.Design/methodology/approachFor that purpose, sample reactive‐maintenance data of 88 schools are obtained from the Toronto District School Board in Canada. The data are then analysed to identify two condition indicators for building components: the number of reactive‐maintenance work orders per year; and the cost of reactive‐maintenance work orders per year. The analysis then identifies threshold values that differentiate the good, fair, poor, and critical conditions of components. Accordingly, a condition prediction system has been developed and discussed in this paper.FindingsThe system has great potential benefits in saving the time and cost associated with indiscriminate inspections, and in providing accurate and timely data for asset renewal decisions.Originality/valueThe paper introduces an essential component of a comprehensive framework for building asset management: condition prediction and inspection planning.
Development of facilities management in Malaysia
Authors: Nizam Kamaruzzaman Syahrul , Marinie Ahmad Zawawi Emma 
Published: January 2010

PurposeThis paper aims to provide better understanding of the practices and experiences of facilities management (FM) in Malaysia.Design/methodology/approachThe paper discusses contemporary roles, issues and future challenges facing FM in Malaysia. It also reviews other western countries where FM is better and more effectively managed. In addition, the paper generates ideas on the future plans and strategies for the development of FM in Malaysia.FindingsThe paper finds that Malaysia still lacks a maintenance and facilities culture. Many things need to be established in order to satisfy both the public and private sectors. Out‐sourcing is identified as one of the best options for FM in Malaysia, which may involve more companies, with more contracts being tendered out.Originality/valueThis literature review offers insight into FM in Malaysia. It is suggests that more technical expertise in this field should be encouraged in order to improve the status of FM in the country.
The practice of socialization and the socialization of practice
Authors: Antonacopoulou Elena P. , Pesqueux Yvon 
Published: January 2010

PurposeAt the core of how societies operate, lies social interaction. Organizations as significant social bodies rely on social interaction both to get things done in order to remain sustainable and to also impart a contribution to the wider society. Understanding the dynamics of social interactions in the way social agents and social action take place through the lens of social practice theory could yield powerful insights both about practices of socialization as well as the socialization of practices. The purpose of this paper is to fundamentally reveal the tensions that such interactions expose and the dynamics in negotiating individual and collective priorities.Design/methodology/approachThe paper presents a conceptual approach on the links to be established between practice and socialization.FindingsThis paper focuses on how a practice perspective provides valuable insights about how social agents get things done in organizations.Research limitations/implicationsThis paper is linked with other papers in this issue where the dynamics in negotiating individual and collective priorities reveal the tensions that such interactions expose (“transaction”). This paper provides a useful foundation for examining why organization practices tend to have an institutional character. This issue reveals new possibilities for appreciating the emergent nature of socialization both as a practice and a process striving towards institutionalization.Originality/valueThis paper explores socialization as a practice that can provide new insights into the dynamics of social interaction.
Staff induction practices and organizational socialization
Authors: Antonacopoulou Elena P. , Güttel Wolfgang H. 
Published: January 2010

PurposeSocialization is one of the fundamental processes that define how collectivities emerge. Socialization underpins the social structures that shape not only how social actors interact in community but also the boundaries of action and the rules of engagement. In the context of organizations, socialization is a process that significantly shapes organization in the way core practices shape how things are done and why they are done in particular ways. This emphasis on consistency within and between practices is seen to be greatly facilitated by specific practices like staff induction. The purpose of this paper is to review the current conceptual and empirical research on staff induction as a process of organizational socialization and outlines some of the areas for future research particularly if a social practice perspective is adopted.Design/methodology/approachThe paper presents a systematic review of the relevant literature on organizational socialization and staff induction and outlines themes to which the debate can usefully be extended.FindingsThis paper focuses on how staff induction practices provide valuable insights about how social agents (especially newcomers) get socialized in organizations.Research limitations/implicationsThis paper provides a foundation for the various staff induction practices that other papers in this issue will be presenting. By outlining the current debate and insights from previous empirical research on staff induction, the objective is to extend the debate by outlining some new avenues for research that papers in the special issue both respond to and further explicate.Originality/valueThis paper explores staff induction and organizational socialization as a practice that can provide new insights into the dynamics of social interaction within organizations.