bluuebunny/crossref_metadata_2025_split huggingface dataset:
The effects of different aspects of ISO 9000 implementation on key supply chain management practices and operational performance
Authors: Prajogo Daniel , Huo Baofeng , Han Zhaojun 
Published: April 2012

PurposeThe purpose of this paper is to propose and empirically test a model of different aspects of ISO 9000 implementation in terms of their relationships with three key supply chain (SC) management practices (internal processes, supplier relationships, and customer relationships). In addition, it aims to examine the relationship between the three key SC activities and operational performance.Design/methodology/approachData were collected from 321 middle and senior managers of ISO 9001 certified firms in Australia who were responsible for managing the quality systems in their organizations. The structural equation modelling (SEM) technique was employed using LISREL software to test the research model and the hypotheses in this study.FindingsThe results show that advanced implementation of ISO 9000 is positively related to all three aspects of SC activities (internal, customer, and supplier process management), while supportive implementation is positively related to internal and customer process management. However, basic implementation has no direct influence on any SC management practices. The results also indicate that supplier and internal process management both have a positive effect on operational performance, while customer process management has no significant impact on operational performance.Practical implicationsThe results provide key insights for managers on the extent to which different aspects of the implementation of a quality management system would produce benefits for the organization within the SC context.Originality/valueDespite the central premises of ISO 9000, which are concerned with internal processes and SC management practices, only a few studies have examined this matter to date. The current study seeks to bridge this gap by examining the effect of ISO 9000 implementation on operational and SC management practices that, in turn, will predict the operational benefits within adopting firms.
Getting to know you: reflections on a specialist independent mental health advocacy service for Bexley and Bromley residents in forensic settings
Authors: Palmer David , Nixon John , Reynolds Simone , Panayiotou Anastasia , Palmer Antje , Meyerowitz Ruth 
Published: April 2012

PurposeThis paper aims to discuss an audit evaluation of a specialist independent mental health advocacy service based in the London Borough of Bexley.Design/methodology/approachThe audit included qualitative interviews with ten service users, resident in two specialist forensic mental health and challenging behaviour units. All participants were long‐term in‐patient residents. A number of ethical issues required consideration, in particular respondent confidentiality and informed consent.FindingsFindings indicate that the service's approach, which combines formal advocacy methods with a proactive ethos, had a positive impact on engagement. The importance of trust in the relationships between advocates and service users was also highlighted by the study and is discussed here. The audit also indicates a significant increase in self‐reported wellbeing, self‐efficacy and empowerment for participants. Given that enhancing personal empowerment is one of the primary objectives of the advocacy service, the positive wellbeing outcomes reported are encouraging.Research limitations/implicationsThe paper relies on a small number of individuals. There is no attempt to claim representativeness or endeavour to generalise from the findings.Originality/valueIt is recommended that, in the absence of a comprehensive national evidence base, the advocacy needs of patients in forensic and specialist settings be constantly reviewed. Additionally, further action research, to inform educational material and guides for advocacy in specialist settings, may be beneficial and timely.
Supporting young people with mental health problems: lessons from a voluntary sector pilot
Authors: Thomas Nigel , Pilgrim David , Street Cathy , Larsen John 
Published: April 2012

PurposeThe purpose of this paper is to evaluate the introduction of a voluntary sector pilot project to develop innovative mental health services for young people.Design/methodology/approachA combination of observation, interview and group discussion with service providers and users was used to build a picture of the relationships between context, mechanism and outcome.FindingsThe project was perceived as successful and beneficial in all three pilot sites, although there were differences of perception as to whether it complemented or challenged existing statutory services.Practical implicationsLearning about what adolescents and young adults with complex mental health needs find helpful may help to develop more appropriate and acceptable services. A mental health service for young people delivered by the voluntary sector offers the opportunity for radical service innovation. Synergy may be achieved as a result of statutory and voluntary sectors working together but the ethos of the voluntary service may challenge that of the statutory services.Originality/valueThe research is original in that it examines the process of introducing an innovative voluntary sector project into an existing traditional service framework.
Need for cognition as a predictor of store brand preferences
Authors: Tifferet Sigal , Herstein Ram 
Published: April 2012

PurposeStore branding has gained much attention from branding researchers, including studies of market segmentation. However, the psychological profile of the store brand consumer is still obscure. The present study investigated the role of “need for cognition” (NFC) in purchasing store brands.Design/methodology/approachParticipants were 400 students from eight colleges in Israel. The participants represented four cultural groups of different mother tongues: Amharic, Arabic, Hebrew and Russian. All participants reported demographics, NFC, inclination to purchase store brands and the perceived importance of extrinsic brand dimensions (e.g. packaging, country of origin and manufacturer identity).FindingsNFC was positively associated with the inclination to purchase store brands, even after controlling for demographic variables. NFC was negatively associated with the importance attributed to extrinsic brand dimensions.Practical implicationsRetailers should aim store brands towards consumers with high NFC. In cultures characterized by a lower NFC level, marketing strategies should focus on extrinsic brand image dimensions rather than intrinsic ones.Originality/valueWhile many studies have researched the demographic characteristics of the store brand consumer, there is little data regarding his psychological profile. The present study illuminates the role of NFC as one psychological trait that enhances the inclination to purchase store brands. In addition, the study employs a multi‐cultural sample of four cultural groups living in Israel, thus increasing the generalisability of the results.
E‐service quality as antecedent to e‐satisfaction
Authors: Ma̳ Sabiote Carmen , Ma̳ Frías Dolores , Castañeda J. Alberto 
Published: April 2012

PurposeThe purpose of this paper is to analyse the influence of culture on the relationship between each of the dimensions of e‐service quality and satisfaction with a web site involving purchase of a tourism service.Design/methodology/approachA questionnaire was administered to 300 international tourists (150 British and 150 Spanish) who had purchased a tourism product via the internet. The study employs a structural equation model to analyse the effect of cultural dimensions on the relationship between e‐service quality and online tourist satisfaction. The original data were standardised in order to allow comparison.FindingsThe results show that the influence of the dimensions of service quality on the tourists' satisfaction with their online purchases is moderated by cultural dimensions, namely uncertainty avoidance and individualism/collectivism.Research limitations/implicationsIn this study only two cultures are used to analyse the moderating effect of cultural dimensions on the relationship between quality and satisfaction and only two cultural dimensions are analysed.Practical implicationsThe key practical implications of the work lie in illuminating the variations in tourist satisfaction when making an online purchase, and understanding the role played by cultural dimensions in interactions with web‐based businesses.Originality/valueThis paper makes progress in the study of the dimensions of the e‐service quality. Furthermore it is a cross‐cultural study which pays attention to the moderating effect of the cultural dimensions on the relationship of each dimension of e‐service quality with satisfaction with the web site.
Web 2.0 applications in government web sites
Authors: Chua Alton Y.K. , Goh Dion H. , Ang Rebecca P. 
Published: April 2012

PurposeThe purpose of this paper is to investigate the extent to which Web 2.0 applications are prevalent in government web sites, the ways in which Web 2.0 applications have been used in government web sites, as well as whether the presence of Web 2.0 applications correlates with the perceived quality of government web sites.Design/methodology/approachDivided equally between developing and advanced economies, a total of 200 government web sites were analysed using content analysis and multiple regression analysis.FindingsThe prevalence of seven Web 2.0 applications in descending order was: RSS, multimedia sharing services, blogs, forums, social tagging services, social networking services and wikis. More web sites in advanced countries include Web 2.0 applications than those in developing countries. The presence of Web 2.0 applications was found to have a correlation with the overall web site quality, and in particular, service quality.Research limitations/implicationsThis paper only covers government web sites in English. Emerging genres of Web 2.0 applications such as mashups and virtual worlds have not been included. Moreover the data were drawn solely from the public domain.Practical implicationsDecision makers and e‐government web developers may benchmark their own efforts in deploying Web 2.0 applications against this study. The numerous exemplars cited here serve as a springboard to generate more ideas on how Web 2.0 applications could be used and harnessed to improve the overall quality of government web sites.Originality/valueThis paper unites two research interests: Web 2.0 and web site quality. It also extends previous studies by investigating the suite of Web 2.0 applications found in government web sites around the world.
The multiple criteria and sub‐criteria for electronic service quality evaluation
Authors: Hsu Tsuen‐Ho , Hung Li‐Chu , Tang Jia‐Wei 
Published: April 2012

PurposeThe purpose of this paper is to evaluate multiple criteria and sub‐criteria of e‐SQ with the interdependence perspective, utilising three phases of measurement for the proposed e‐SQ evaluation.Design/methodology/approachThe paper utilises literature reviews to address the question of interdependence in the context of e‐SQ and constructs an interdependent network structure for e‐SQ evaluation. Then a method and three phases of measurement are proposed that combine the consistent fuzzy preference relations method with the analytic network process (ANP) technique, to evaluate e‐SQ by using senior experts who work at travel web site companies as research participants.FindingsFirst, this study discovered the interdependence perspective of criteria and sub‐criteria for e‐SQ evaluation. Second, it was found out that the weights of criteria and sub‐criteria have reverse situations after considering the interdependence perspective. Third, the findings indicate that the interdependence perspective among criteria and sub‐criteria should be taken into consideration, and the authors remind practitioners of the need to implement overall improvements instead of independently addressing each criterion or sub‐criterion of e‐SQ individually.Originality/valueThe authors propose a scientific and systematic method for e‐SQ evaluation that can enable managers of online web sites to determine the important factors, and further to achieve total e‐SQ control management. Moreover the proposed method can deal with imprecise information when evaluating e‐SQ, as well as considering interdependent relationships among factors, and is thus faster and more efficient at addressing the inconsistency problems involved in multiple decision making than conventional methods.
Searching with clustering
Authors: Burt Melissa , Li Liew Chern 
Published: April 2012

PurposeThe use of search engines has become increasingly common. While Google has an overwhelming majority of the market share, new and innovative search techniques are being developed. An example of these is the clustering interface used by a number of search engines, whereby results are grouped and visualised according to categories. The purpose of this paper is to examine user perceptions and experience of using clustering.Design/methodology/approachIn total, 12 Palmerston North City Library (New Zealand) staff members and patrons were recruited and the data were gathered through both observations of a search using a clustering search engine (Carrot2Clustering) and via semi‐structured interviews. The data were analysed according to four themes: features, look and feel, results and clusters.FindingsThe findings from this study revealed that the use of clusters can assist users in the search process in several ways. Evidence was also found to support previous research indicating the importance of labelling the clusters.Originality/valueThis exploratory research provides some insights into users' perceived cognitive load in using a clustering search engine as compared to using a list‐based search engine. The authors explored how searchers compare their overall experience of using clustering search engines to using traditional list‐based engines and the extent to which the clustering presentation influences the progression of a search. The authors also examined the extent to which searchers make use of the feedback a clustering search engine provides to refine, rephrase or redefine their initial search.
Reforming the response to youth crime: from evidence to implementation
Authors: Smith David J. , Utting David 
Published: April 2012

PurposeThis paper seeks to argue that there are many failings in current responses to youth crime and antisocial behaviour in England and Wales, which means that the time is ripe for reform.Design/methodology/approachThis paper summarises the analysis and recommendations of the Independent Commission on Youth Crime and Antisocial Behaviour, which in July 2010 published its report, Time for a Fresh Start, and a book, A New Response to Youth Crime, setting out the evidence on which the report was based. These are considered against a backdrop of failings of the current system and in the context of current cuts in public services.FindingsThe present system in England and Wales fails to resolve the tension between punishment and welfare in a coherent way. It is ineffective in preventing crime and reoffending, it targets the disadvantaged and it is incomprehensible to most young offenders. The Commission proposes that in future restorative justice should be the core of the youth justice system.Originality/valueThe paper argues that a reformed system would exert a stronger influence on young offenders, would be more satisfying to victims and would inspire greater confidence in the general public.
Policing youth anti‐social behaviour and crime: time for reform?
Authors: Newburn Tim 
Published: April 2012

PurposeThis paper aims to examine the policing of youth anti‐social behaviour and crime.Design/methodology/approachThe paper considers the Independent Commission report, Time for a Fresh Start and argues that its analysis would be enhanced by a fuller consideration of the role of the police as gatekeepers to the criminal justice system. As such this represents something of a missed opportunity.FindingsThe paper contends that, like many other reviews of youth justice, and proposals for reform, Time for a Fresh Start says relatively little about policing. As gatekeepers and agenda‐setters for much of the criminal justice system, the police occupy a key position. This paper suggests that reform programmes must focus on the role the police play in regulating the flow of young people into the justice system and, in particular, argues in favour of a constructive reappraisal of the value of “diversion”.Originality/valueWithout considering the role the police play in regulating the flow of young people into the justice system, any programme of reform is incomplete. We need to rehabilitate the idea of “diversion” and to rescue it from the one‐sided picture that became dominant from the mid‐1990s onward.
Alternative models of youth justice: lessons from Scotland and Northern Ireland
Authors: McVie Susan 
Published: April 2012

PurposeWidespread criticism of the youth justice system in England and Wales has resulted in calls for it to adopt a restorative paradigm. This paper seeks to review the historical development of youth justice in neighbouring Scotland and Northern Ireland.Design/methodology/approachThe historical development of youth justice in Scotland and Northern Ireland is reviewed with a view to learning lessons from these two very different models, compared to the current model in England and Wales.FindingsIt is argued that those tasked with reforming the system in England and Wales must understand the underlying political, cultural and social contexts in which alternative models have developed and satisfactorily resolve the conflicting needs and rights of the offender versus those of the victim, community and wider public.Originality/valueTransfer of policy and practice from other jurisdictions requires careful consideration of their political, cultural and social contexts but England and Wales may benefit greatly from adopting restorative practices similar to those in Northern Ireland. However, successful implementation will depend on political will and institutional infrastructure.
In search of a youth justice pedagogy? A commentary
Authors: Phoenix Jo 
Published: April 2012

PurposeThis paper seeks to look at youth justice (YJ) personnel training and education and the recommendations about it made inTime for a Fresh Start.Design/methodology/approachThe pedagogic tensions that currently shape YJ training are described – particularly those around the question of instructionalism vs education and what “specialist” means in the context of YJ.FindingsThe paper suggests that the authors of Time for a Fresh Start missed the opportunity to better serve the public and young people's interests by neither acknowledging the pedagogic tensions nor articulating what a “specialist” “YJ” professional training can mean in twenty‐first century England and Wales.Originality/valueThe paper highlights an urgent need for an open debate between academics, practitioners and policy makers about YJ pedagogy.
Support from the Start: effective programmes in pregnancy
Authors: Glover Vivette , Sutton Carole 
Published: April 2012

PurposeThe purpose of this paper is to update the evidence for the long‐term effects of the fetal environment on the later antisocial behaviour of the child, and possible interventions.Design/methodology/approachThe authors present a literature review of recent research on the topic.FindingsRecent research confirms and extends previous conclusions. The emotional state, alcohol use, smoking and drug consumption of the mother during pregnancy all increase the risk of the child developing antisocial behaviour. Prenatal anxiety may contribute 10‐15 per cent of the attributable load to behavioural outcomes. The Nurse Family Partnership programme remains the only intervention to start in pregnancy and show a long‐term reduction in the child's antisocial behaviour. However, several other interventions are likely to be helpful.Originality/valueStress, anxiety and depression during pregnancy are frequently undetected by health professionals and left untreated. Programmes to help with this, together with the reduction of smoking and alcohol consumption, should help reduce later criminal behaviour.
Support from the Start: effective programmes for nine to 13 year‐olds
Authors: Bywater Tracey , Utting David 
Published: April 2012

PurposeThis paper aims to review selected effective interventions (available in the United Kingdom) for middle childhood (9‐13 years) to reduce the risk of, or current/subsequent involvement in, anti‐social behaviour and criminality.Design/methodology/approachElectronic databases and reviews of evidence‐based effective programmes were searched to identify family, school, child and community programmes that are available in the United Kingdom.FindingsDespite current public policy emphasis on “early intervention”, there are increasing numbers of effective interventions for this older age range available within the UK. Age‐appropriate risk‐reduction interventions reflect family, school, community, and peer influences.Originality/valueThis paper, read in conjunction with other age‐specific contributions in this volume, demonstrates the growing viability of evidence‐based strategies that support children and their families to reduce known risk factors for behavioural problems, and respond to antisocial and criminal behaviour.
Latest developments in the prevention of crime and anti‐social behaviour: an American perspective
Authors: Fagan Abigail A. , Eisenberg Nicole 
Published: April 2012

PurposeThis paper seeks to discuss advances in the prevention of crime and anti‐social behaviours that have occurred in the USA in the last decade.Design/methodology/approachThe paper outlines significant achievements in the identification of risk and protective factors related to anti‐social behaviours, the design and evaluation of preventive interventions and strategies intended to increase the successful and widespread implementation of these practices. The Evidence2Success model is described as an example of how scientific advances can be utilised by communities to improve youth outcomes at little added cost to taxpayers.FindingsIn a very short time span, much progress has been made in prevention sciences. Spurred in part by federal initiatives and funding opportunities, increasing numbers of preventive interventions have been developed and demonstrated as effective, and methods for disseminating these practices show promise.Originality/valueThese successes can be utilised by other countries to advance prevention science internationally.