bluuebunny/crossref_metadata_2025_split huggingface dataset:
Staffless libraries – recent Danish public library experiences
Authors: Gustav Johannsen Carl 
Published: July 2012

PurposeModern IT‐based loans and delivery automation systems combined with video surveillance and monitoring cameras have enabled new service opportunities and models in public libraries. In Denmark, staffless public libraries have appeared recently in many local communities. This article aims to report on the Danish experiences with open libraries in terms of local community characteristics, their use – visits and loans, characteristics of the users in terms of sex and age and, finally, an analysis of critical success factors revealed in association with open libraries.Design/methodology/approachThe data upon which this article is based were collected during the autumn of 2011 by the Danish Center for Library and Media through an electronic questionnaire to all 97 of Denmark's municipalities.FindingsThe origins of the concept of open libraries were shaped by the opportunities made by a combination of the technological development of automated loans and delivery systems and electronic surveillance techniques. The open library concept has been described as a success in terms of growth rates of visits and increasing number of loans.Originality/valueThe article shows that the concept has been quite successful in terms of use and local support and that it has strengthened the position of the local public libraries in the local communities.
Rural library services II
Authors: Islam Shariful , Zabed Ahmed S.M. 
Published: July 2012

PurposeThis is the second article focusing on rural library services in Bangladesh. The main aim of this paper is to empirically measure the performance and impact of rural library activities in northern districts of Bangladesh.Design/methodology/approachThe study was carried out separately in ten rural communities with library facilities. Background data about library collections were collected. Point‐of‐exit interviews with library users were carried out to gather their opinion on library collections, performance and impact.FindingsThe point‐of‐exit interview highlights the users' demographic characteristics, their library use and information needs, and their opinion on library collections, performance and impact. The constraints faced by users in using these libraries are also identified. The results show that most users are generally satisfied with the performance and impact of these libraries.Originality/valueThis paper is the first attempt to measure empirically the performance and impact of rural library activities in Bangladesh. The authors expect more research on impact assessment of rural library activities in other developing countries.
E‐books: discussions of production, content, and future at the 2011 Frankfurt Book Fair
Authors: Westgate Hilary J. 
Published: July 2012

PurposeThe purpose of this paper is to report on panels and discussions about e‐books taking place at the 2011 Frankfurt Book Fair.Design/methodology/approachThe author chose to attend several panels discussing the current issues and the future of e‐books, particularly in relation to libraries.FindingsPublishers' and libraries' views on e‐books vary widely between countries, but all agree that e‐books are a burgeoning marketplace that is here to stay, although nobody can say in what form.Originality/valueThis international conference allowed for leaders in the industry from multiple countries to come together and share their diverse viewpoints on the topic of e‐books and their value, marketing, and future.
Therapeutic equivalent substitute that is new or unfamiliar to the chronic patient may result in medication error
Authors: Gabbay Uri , Yosef Noga , Feder‐Krengel Neta , Meyerovitch Joseph 
Published: July 2012

PurposeThe developing generic market has huge advantages of availability and affordability of therapy. The question of whether a therapeutic equivalent substitute under an unfamiliar name may cause confusion that leads to medical errors has not been sufficiently studied. This paper seeks to answer this question.Design/methodology/approachThe study was triggered following sporadic reports according to which patients mistakenly consider therapeutic equivalents as unrelated medications rather than substitutes. Family physicians and pharmacists in one of eight districts of Clalit, Israel's largest healthcare provider were surveyed. The survey's questions recall episodes of medication uncertainty, confusion, misidentification, and medication mistakes associated with switching from one therapeutic equivalent to another. A total of 66 physicians and 63 pharmacists responded to the surveys (61 percent and 45 percent, respectively).FindingsThe results recall uncertainty, confusion, misidentification, and mainly cases of medication mistakes in which patients consumed both therapeutic equivalents simultaneously as was reported by 81 percent of physicians and 70 percent of pharmacists.Research limitations/implicationsThere are two limitations in this work, the first is the study type, which is recall survey; the second is the response rate which is not unusual among health care professionals. However, the high face‐validity and the consistency of the findings in both physicians and pharmacists surveyed indicates high validity of the study conclusions.Practical implicationsA practical implication is unique medication error of consuming both therapeutic equivalents simultaneously. The authors wish to raise awareness of the potential of such error, which may be difficult to disclose as each of the therapeutic equivalents is apparently the intended medication but consuming them simultaneously results practically in doubling the intended dose. Given the forecast for generic market growth, awareness is not enough and worldwide regulatory cooperation should be made otherwise these types of medication errors will inevitably emerge.Originality/valueThe study is original as a literature search revealed no studies evaluating potential medication mistakes attributed to a switch between therapeutic equivalents.
Customer co‐creation in service innovation: a matter of communication?
Authors: Gustafsson Anders , Kristensson Per , Witell Lars 
Published: July 2012

PurposeCustomer co‐creation is becoming increasingly popular among companies, and intensive communication with customers is generally seen as a determinant of the success of a new service or product. The purpose of this study is to analyze customer co‐creation based on four dimensions of communication – frequency, direction, modality, and content – in order to understand the value of customer co‐creation in service innovation. One of the key aims of the study is to investigate whether all dimensions of customer co‐creation have an effect on product and market success, and if the effect depends on the degree of innovativeness of a development project.Design/methodology/approachThe authors conducted a study including 334 managers with experience in new service and product development to examine how development projects applied customer co‐creation in terms of communication in order to address future customer needs. Data were analyzed using partial least squares (PLS). The first analysis was performed with a sub‐sample of 207 development projects regarding incremental innovations. A subsequent analysis was performed with a sub‐sample of 77 development projects on radical innovations.FindingsA total of three of the four dimensions of customer co‐creation (frequency, direction, and content) have a positive and equally significant effect on product success when developing incremental innovations. For radical innovations, frequency has a positive effect and content has a negative significant effect on product success. These findings suggest that co‐creation and innovation can be combined, but that the choice of methods for co‐creation differs depending on whether incremental or radical innovations are developed.Originality/valueDespite a general consensus that co‐creation with customers is beneficial, there is a lack of agreement regarding how and why. The present article addresses this shortcoming and shows that co‐creation is largely about communicating with customers in order to understand their future needs. On the other hand, a company working on radical innovations may wish to limit customer input that is too concrete or solution based.
Reversing the green backlash in services: credible competitors help large companies go green
Authors: Helen Chun HaeEun , Giebelhausen Michael 
Published: July 2012

PurposeThe purpose of this research is to first demonstrate a “green backlash” effect whereby evaluations of a large service organization decrease after the organization announces a new green practice and second, explore how the presence of green competitors might moderate this effect.Design/methodology/approachThe approach includes one exploratory in‐depth interview study and three follow‐up experiments.FindingsThe results indicate that consumers percieve large companies to be lacking in credibility and that when a large service organization announces the adoption of a green practice, evaluations of that firm may actually decrease, i.e. a green backlash. Additionally, it is observed that the opposite is true when consumers are aware of a credibly green competitor. In these circumstances, large players are significantly worse off if they do not also adopt green practices. Initially it was hypothesized that the large company would need to imitate the credibly green competitor. However, the results suggest that a reversal of the backlash effect can occur even if the companies are engaged in very different green activities.Research limitations/implicationThe context of the experiments is limited to the food service industry.Practical implicationsThe practical implication for large service organizations is that in markets where there is no green competitor, they should consider not promoting their green practices. However, these organizations need to have programs in place when a cedible competitor inevitably arrives. The practical implication for environmentalists is the finding that large companies can be forced to go green simply via the existence of a small credibly green competitor.Social implicationsThe social implications of this research is that small green service providers are an important catalyst and necessary ingredient in the transition to a more sustainable service economy.Originality/valueThis article is the first to empirically demonstrate a green backlash effect and identify conditions under which this effect might be reversed.
Transitioning from a goods‐dominant to a service‐dominant logic
Authors: Ng Irene , Parry Glenn , Smith Laura , Maull Roger , Briscoe Gerard 
Published: July 2012

PurposeThe purpose of this paper is to present a visualisation of the firm's offering from a service‐dominant logic (S‐DLogic) perspective. The case of Rolls‐Royce is presented as an avenue through which to explore an alternative view of the firm's value proposition, a visualisation informed by S‐DLogic that could aid organisations in their transition from goods‐dominant logic (G‐DLogic) to S‐DLogic.Design/methodology/approachThrough integration of an operations management approach in process mapping and design and simulation with choice modelling in business‐to‐business marketing, this paper operationalises some of the key aspects of S‐DLogic, most notably focusing on the constructs of value and resources. This is explored through a single case; Rolls‐Royce which provides access to a rich source of internal and customer data.FindingsThe study finds that the S‐DLogic visualisation of the firm's value proposition in equipment‐based service consists of its contribution to 11 value‐creating activities towards value‐in‐use. The visualisation depicts both the highest possible bundle of benefits for the customer along with the resources and their costs associated with delivering those bundles. When brought together these enable the identification of the optimal bundle of value‐creating activities from both customer and firms' perspective.Originality/valueThis paper provides empirical evidence of the difference between a G‐DLogic and S‐DLogic view of the firm's value proposition. In doing so, extending existing literature on S‐DLogic by contributing to a methodological and empirical gap. Notably, it makes abstract concepts of S‐DLogic concrete, providing a pathway for future empirical work and begins the process of systematising a methodology in S‐DLogic.
Bank informational opacity: evidence from the Tunisian stock market
Authors: Mbarek Lassaâd , Mezzez Hmaied Dorra 
Published: July 2012

PurposeThe purpose of this paper is to investigate the informational opacity of Tunisian banks versus non‐banking firms taking into account information environment changes.Design/methodology/approachThis research uses the synchronicity of stock returns as a proxy of informational opacity. It also examines bank crash risk relying on the skewness of residual returns. Finally, the study addresses the effects of mandatory disclosure requirements on firm opacity and market volatility.FindingsThe results suggest that bank stock prices incorporate less specific information than non‐banks. Moreover, banks are more likely to experience stock price crashes. However, the authors find a significant decrease of informational opacity for both banking and non‐banking firms since 2006 which supports substantial improvements in the corporate disclosure environment.Practical implicationsThe findings are interesting for regulators. Banks with high stock returns synchronicity and negative residual returns skewness are more opaque and are significantly exposed to crash risk. Consequently, they deserve greater regulatory scrutiny. Thus, the opacity measures derived from the asset pricing model could be a useful tool for monitoring disclosure policies in the banking sector.Originality/valueThe paper extends the empirical literature on the determinants of bank stock returns synchronicity and skewness for an emerging economy, Tunisia. The information environment offers an empirical opportunity to examine the dynamics of opacity as well as the desirability of mandatory disclosure requirements in the banking system.
Market abuse, fraud and misleading communications
Authors: Haynes Andrew 
Published: July 2012

PurposeThe purpose of this paper is to analyse the nature and content of the laws relating to market abuse with a view to determining whether they only offer a civil law remedy for the State. The three categories of insider dealing as defined by the Criminal Justice Act 1993 clearly offer a criminal law based response, but as is shown here virtually all cases of market abuse can potentially be a basis for a criminal prosecution.Design/methodology/approachThe methodology adopted is to consider the other relevant areas of law, namely the Fraud Act 2006, the law of conspiracy to defraud and the law relating to misleading communications under s.397 of the Financial Services and Markets Act 2000 and then to determine whether between them they cover all the areas of behaviour caught by the definitions of market abuse.FindingsThe consequences of this paper are that the Serious Fraud Office and the Financial Conduct Authority now have the option in almost any case of market abuse of considering whether a criminal or civil law approach is appropriate.Originality/valueThe approach adopted over the last two years by the prosecuting authorities of using the criminal law to a greater extent in serious cases of insider dealing can now be extended to market abuse generally where it is thought appropriate.
Lampedusa humanitarian emergency in 2011: the case of unaccompanied migrant minors
Authors: Duca Rita 
Published: July 2012

PurposeThe purpose of this paper is to highlight the situation on the unaccompanied foreign minors in the Italian legal system, paying special attention to the Lampedusa humanitarian emergency in 2011.Design/methodology/approachThe legal treatment of these subjects is on the borderline between two distinct sets of laws: those for minors, based on principles of protection and support; and those for immigrants based on public security and therefore inspired by principles of control and defense. For this reason the question of the legal treatment of unaccompanied foreign minors is a decidedly complex matter because it requires the assumption of a clear responsibility on the part of the host State that, in accordance with international conventions, must provide for the welfare of a child by ensuring a healthy development and securing their fundamental rights.FindingsThe paper examines the legal measures regulating the status of unaccompanied foreign minors in the Italian legal system, in order to understand if they are efficient in giving protection and offering integration to these minors.Originality/valueThe paper offers insights into the most vulnerable category of illegal immigrants.
Knowledge elicitation techniques in a knowledge management context
Authors: Gavrilova Tatiana , Andreeva Tatiana 
Published: July 2012

PurposeA significant part of knowledge and experience in an organization belongs not to the organization itself, but to the individuals it employs. Therefore, knowledge management (KM) tasks should include eliciting knowledge from knowledgeable individuals. The paper aims to argue that the current palette of methods proposed for this in KM discourse is limited by idealistic assumptions about the behavior of knowledge owners. This paper also aims to enrich the repertoire of methods that can be used in an organization to extract knowledge (both tacit and explicit) from its employees by bridging KM and knowledge engineering and its accomplishments in the knowledge elicitation field.Design/methodology/approachThis paper is based on extensive literature review and 20 years of experience of one of the authors in applying various knowledge elicitation techniques in multiple companies and contexts.FindingsThe paper proposes that the special agent (analyst) might be needed to elicit knowledge from individuals (experts) in order to allow further knowledge sharing and knowledge creation. Based on this idea, the paper proposes a new classification of the knowledge elicitation techniques that highlights the role of analyst in the knowledge elicitation process.Practical implicationsThe paper contributes to managerial practice by describing a systemic variety of knowledge elicitation techniques with direct recommendations of their feasibility in the KM context.Originality/valueThe paper contributes to a wider use of knowledge engineering methodologies and technologies by KM researchers and practitioners in organizations.
Control mechanisms and knowledge integration in exploitative project teams: a case study from the coal fired power plant industry
Authors: Canonico Paolo , De Nito Ernesto , Mangia Gianluigi 
Published: July 2012

PurposeThis paper aims to deal with knowledge integration in projects, focusing on teams that deal with exploitative nature of knowledge work and implement standard solutions with minor refinements developed over time. In the research the authors seek to analyze how the organizational control mechanisms adopted within project teams that deal with exploitative nature of knowledge work influence knowledge integration outcomes.Design/methodology/approachThe research unfolded considering a single case study, as this approach was considered useful in gaining in‐depth, holistic understanding of the phenomenon studied. The authors started with a preliminary on‐site observation done with the aim of making subsequent interviews simpler and more productive. They therefore conducted semi‐structured interviews with the head of human resources and with two project managers and four members of two project teams.FindingsThe results show how in coherence with Grant's classification it is possible to argue that in this context the main control mechanism to integrate knowledge is provided by different forms of standardization. In the case of the company under investigation, formal control mechanisms based on a calculative approach are seen as a way to rule out the process of product delivery and enable effective knowledge integration by clarifying tasks and responsibilities.Originality/valueThis paper witnesses that, in exploitative project teams, formal control mechanisms may play the role of administering information exchange in order to achieve projects outcome and the desired level of knowledge integration.
Codification and creativity: knowledge management strategies in KIBS
Authors: Bettiol Marco , Di Maria Eleonora , Grandinetti Roberto 
Published: July 2012

PurposeThe paper aims to analyze the relationships between standardization and creativity in the process of service innovation in knowledge‐intensive business services (KIBS), specifically in those specialized in highly creative outputs (KIBS in design and communication). Studies on knowledge management and on service management emphasize the opportunity to gain efficiency through a standardization of services and organizational processes. However, creative activities are characterized by informality and difficulty to be standardized.Design/methodology/approachThe study adopts a qualitative research approach. Two case studies of medium‐size KIBS specialized in design and communication, localized in Bangalore (India) and in Treviso (Italy) are developed to identify how KIBS approach knowledge management both internally and externally and how firms structure the innovation process.FindingsKIBS can use a suitable knowledge management strategy to balance creative outputs with standardization based on a working method. Standardization can refer to the way the creative effort is organized and managed internally through appropriate organizational processes, with the approach confirmed empirically.Research limitations/implicationsMain limitations are related to the case study and the industry selected. The authors acknowledge the need to compare firms belonging to other industries to strengthen the results.Originality/valueFrom a theoretical point of view the paper enriches the research framework concerning knowledge management in services by exploring the relationship between standardization and creativity. From an empirical point of view, the research is able to deepen understanding on the KIBS knowledge management strategies and their impacts on processes of service provision and innovation.