bluuebunny/crossref_metadata_2025_split huggingface dataset:
Complementary role of organizational learning capability in new service development (NSD) process
Authors: Limpibunterng Tharinee , Johri Lalit M. 
Published: June 2009

PurposeThe purpose of this paper is to investigate the role of organizational learning capability in relation to leadership tasks performed by executives and organizational performance by bridging the concepts of organizational learning and NSD.Design/methodology/approachThe NSD processes of seven telecom service providers in Thailand are adopted as the research context. Conceptual framework is developed based on literatures and expert interviews. Multi‐item questionnaires are designed mostly based on interviews with 12 experts involving in NSD processes of those seven providers. Survey is conducted with 497 executives and employees in NSD processes of those providers. The structural equation modeling and LISREL 8.72 application are employed in data analyses.FindingsLeadership tasks performed by NSD executives significantly affect the development of organizational learning capability, which in turn significantly affects organizational performance. The effectiveness of executives' leadership tasks and organizational learning capability development are symbiotic.Research limitations/implicationsThe validation and generalization of the results are still limited to the context of NSD processes of telecom service providers in Thailand. The analyses based on second‐order factors and perceptual data.Practical implicationsIn today's context, NSD process should be managed as the dynamic learning process. The integration of executives plays a key role in facilitating the development of organizational learning capability in such a process.Originality/valueThe integrative framework of collective and collaborative leadership tasks, organizational learning capability, and organizational performance are tested empirically and discussed based on real practices. The complementary role of organizational learning capability is introduced.
Design and implementation of a generic per‐fee‐link framework
Authors: Ruiz‐Martínez Antonio , Cánovas Óscar , Gómez‐Skarmeta Antonio F. 
Published: June 2009

PurposeThis paper aims to present a viable approach for designing and implementing a generic per‐fee‐link framework. It also aims to design this framework to be used with any payment protocol and test it with two existing ones.Design/methodology/approachThe paper presents a per‐fee‐link framework based on several generic components. These components have been developed and tested in order to prove the viability of the proposed framework.FindingsThe results show that is possible to establish a per‐fee‐link framework. Four core components are defined: first, the different modules needed for browsers and web servers, second, an extended payment protocol (EPP), which negotiates the payment protocol to use and encapsulates its related messages, third, an API for e‐wallets, which is independent of the payment protocol, to incorporate the protocols to use with EPP and finally, the definition of a per‐fee‐link that associates payment information to a link.Practical implicationsThe framework presented shows a uniform way of using payment protocols that can increase the trust of end users. Furthermore, it has been developed and tested.Originality/valueThe contribution describes the components needed for supporting the framework. Its feasibility has been checked through an implementation and it facilitates the payment for content on the web. Thus, content providers can obtain an alternative revenue source to advertisement or subscription. Furthermore, developers, vendors and customers can see that the incorporation of payment protocols to the system is facilitated. Finally, the users obtain a uniform way to make payments that increases the perception of trust.
Influence of interorganizational relationships on SMEs' e‐business adoption
Authors: Yee‐Loong Chong Alain , Ooi Keng‐Boon , Lin Binshan , Yi Tang Shu 
Published: June 2009

PurposeThe objective of this paper is to examine the influence of interorganizational relationships on the adoption of e‐business in the supply chain of Malaysian small and medium enterprises (SMEs).Design/methodology/approachA questionnaire was distributed to 200 Malaysian SMEs with a response rate of 68 percent. Data were analyzed by employing multiple regression analysis.FindingsInterorganizational relationships such as communication, collaboration and information sharing were found to be significant in affecting Malaysian SMEs' decision to adopt e‐business in their supply chain. Contrary to existing literatures, this research found that trust and trading partners' power have no significant influence on the adoption of e‐business in the supply chain of Malaysian SMEs.Practical implicationsOrganizations that would like to adopt e‐business in their supply chain with their trading partners will be able to apply strategies based on the findings from this research. Based on these finding, organizations that would like to implement e‐business with their trading partners in Malaysia should focus on improving interorganizational relationships such as communication, collaboration and information sharing.Originality/valueThe findings created an understanding of what attributes of interorganizational relationships influence the adoption of e‐business in the supply chain. In terms of theoretical contributions, this study has extended previous researches conducted in Western countries and provides great potential by advancing the understanding between the association of adoption factors and e‐business adoption in Malaysian SMEs. SMEs planning to adopt e‐business in their supply chain would be able to applied strategies based on the findings from this research.
Classifying enterprises on the basis of WWW use: a behavioral approach
Authors: Papastathopoulou Paulina , Avlonitis George J. 
Published: June 2009

PurposeResearch studies have started to appear in recent years about the use of world wide web (WWW) by organizations. In an attempt to shed more light into this issue, this study seeks to take a behavioral approach for classifying enterprises on the basis of WWW use. It aims to address two research questions: Can different organizational profiles reveal as a result of a classification scheme/taxonomy of enterprises based on WWW use? and If such a classification is possible, to what extent are the WWW usage profiles related to specific market, organizational and demographic characteristics?Design/methodology/approachThe sampling frame of the study consisted of the largest 1,250 firms in Greece in terms of sales turnover that had already adopted information and communication technologies. After three follow‐up contacts by telephone, e‐mail and fax the cooperation of 500 companies was secured (40 percent response rate). Data collection was carried out by a professional market research firm by means of computer‐aided personal interviewing (CAPI) system. The research instrument was a structured questionnaire.FindingsFive distinct WWW usage profiles of enterprises were identified, namely “E‐merchants”, “Information seekers”, “E‐purchasers”, “E‐transaction adopters” and “WWW experimentalists”. These profiles are found to be associated with different market, organizational and demographic characteristics.Practical implicationsThis classification scheme can be viewed as a behavioral segmentation exercise based on the application/use criterion that is used for segmenting B2B markets by web service providers. The present classification may also help suppliers of networking infrastructure and e‐business software. E‐commerce policy makers can also benefit from the results of this study. The different types of WWW adopters that have been uncovered in the present study practically map the extent of combined WWW uses by various types of enterprises. Such information is important for future WWW promotions and the design of funding projects to further promote WWW.Originality/valueThe paper's value is considered important because, despite its acknowledged importance, only limited research has been conducted on the commercial use of the WWW, mainly, through examining the use of WWW home pages of various organizations and their effect in marketing. Similarly, despite the fact that various European Union‐sponsored studies are conducted regularly by the National Statistical Offices of the member states and the European E‐Business Market W@tch, these studies limit their analysis to descriptive statistics.
Online branding strategies of UK fashion retailers
Authors: Rowley Jennifer 
Published: June 2009

PurposeThe purpose of this paper is to report on exploratory research that aims to contribute to knowledge on online branding, and the way in which the online channel is being used to support brands. The focus of this research is the top multi‐channel UK fashion retailers.Design/methodology/approachContent analyses were performed on the web sites of a number of top fashion and clothing retailers, plus three supermarket chains with a strong presence in clothes retailing. An analysis of the extent to which the retailers were using their web site to provide online services and information provided a context for a more detailed analysis of online branding strategies, including communicating brand identity and presence, and building brand relationships.FindingsMost top “non‐value” fashion retailers offer transactions through their web site, offering extended opportunities for brand engagement and experience. While all fashion retailers achieve consistency of visual identity between the online and other channels, their use of the online channel to communicate brand values, and to promote brand relationships is underdeveloped. There is evidence of some innovative practice, but also scope for considerable further development of the notion of online branding. Research into online and multi‐channel branding has a role to play in supporting this process.Originality/valueThis study makes an important contribution to the under‐researched area of online branding, through a study of the online branding activities of top multi‐channel UK fashion retailers.
Longitudinal attitude surveys in consumer research
Authors: Walley Keith , Custance Paul , Orton Gaynor , Parsons Stephen , Lindgreen Adam , Hingley Martin 
Published: June 2009

PurposeThe aim of this article is to consolidate the theory relating to longitudinal attitude surveys, and supplement it with knowledge gained from the execution of an annual attitude survey of consumers.Design/methodology/approachFirst, the article presents a distillation of current knowledge concerning longitudinal research; attitudes and behaviour; measurement of attitudes; and conduct of attitude surveys. Following that, a case study is carried out to survey consumer attitudes. This survey, which is intended to predict future behaviour and monitor changes in consumers' attitudes in response to socio‐political and economic changes in the food and agricultural market environment, is then discussed.FindingsThe findings of a series of annual surveys of consumers' attitudes first conducted in 1997 and continued annually to 2004 include: British farmers are viewed as “good food producers”; farms are businesses, which whilst forming the financial backbone of the rural community are at present members of a struggling industry; and there is agreement that the Government does not care for the countryside.Research limitations/implicationsThe survey on which the findings and the best practices are based upon relates to the consumers' attitudes in response to changes in the food and agricultural market environment. Further research would be required to verify the findings in respect of other market sections.Practical implicationsThe article presents a checklist of eight good practices relating to the conduct of longitudinal attitude survey work.Originality/valueAttitude surveys are a popular means of gathering market research data. Much has been written about attitudes and the conduct of ad hoc attitude surveys. However, much less has been published concerning longitudinal attitude surveys. The study reports empirical findings in an important context, that is: changes in consumers' attitudes in response to changes in the food and agricultural market environment.
Exploring the effects of different reward programs on in‐role and extra‐role performance of retail sales associates
Authors: En Yap Jo , Bove Liliana L. , Beverland Michael B. 
Published: June 2009

PurposeThe purpose of this paper is to explore the effects of different reward programs on in‐role and extra‐role behaviour; and to investigate whether specific reward programs can be designed to enhance both in‐role and extra‐role behaviour simultaneously.Design/methodology/approachSemi‐structured in‐depth interviews were conducted on a total of 11 employees from four different fashion retail outlets. Informants consisted of employees from different positions within these organizations (i.e. store manager, assistant store manager and sales associates) to provide researchers with possibly differing viewpoints. Interviews were content analysed and classified, according to emerging themes.FindingsCertain reward programs, namely individual and group financial incentives motivated sales associates to engage in both in‐role and extra‐role behaviour simultaneously. Further, compared to formal recognition programs, informal reward programs (individual financial incentives, individual social recognition and group social recognition) appeared to be more effective in motivating sales associates to enhance their in‐role and extra‐role performance.Originality/valueThis paper contributes to a better understanding of the effects of different reward programs and their administration on in‐role and extra‐role performance of retail sales associates.
Bridging the gap between claimed and actual behaviour
Authors: Rundle‐Thiele Sharyn 
Published: June 2009

PurposeThe purpose of this paper is to understand better the number of people consuming alcohol, the types of beverages chosen and the amount of alcohol consumed.Design/methodology/approachActual alcohol consumption collected using the covert observation method is compared with claimed alcohol consumption collected through surveys to understand the extent of the gap between claimed and actual behaviour.FindingsA notable gap between claimed and actual drinking levels was evident. A total of 70 percent more males were observed drinking alcohol at risky or high‐risk levels while 49 percent more females were observed drinking at risky or high risk levels when compared to claimed behaviour data. Further, a higher proportion of people were observed drinking alcohol than claims lead one to believe.Research limitations/implicationsThis research used human covert observation, thus limiting episode length. Further, this study was restricted to six venues in one month of one year. Future research opportunities abound including the use of electronic devices, variation in the observation methodology employed, and extending covert observation to different venue types, locations, and times of year.Practical implicationsThe covert observation method can be used to critique the impact of the socially responsible programs and practices. Public policy makers may need to be mindful that alcohol may be consumed by more people in larger amounts than is currently reported in studies employing survey methodologies.Originality/valueThe paper demonstrates how the covert observation method can be used to record what consumers actually do. The covert observation method can be used to extend the understanding of alcohol consumption by enabling researchers to observe behaviour in naturalistic settings.
Burnout: 35 years of research and practice
Authors: Schaufeli Wilmar B. , Leiter Michael P. , Maslach Christina 
Published: June 2009

PurposeThe purpose of this paper is to focus on the career of the burnout concept itself, rather than reviewing research findings on burnout.Design/methodology/approachThe paper presents an overview of the concept of burnout.FindingsThe roots of the burnout concept seem to be embedded within broad social, economic, and cultural developments that took place in the last quarter of the past century and signify the rapid and profound transformation from an industrial society into a service economy. This social transformation goes along with psychological pressures that may translate into burnout. After the turn of the century, burnout is increasingly considered as an erosion of a positive psychological state. Although burnout seems to be a global phenomenon, the meaning of the concept differs between countries. For instance, in some countries burnout is used as a medical diagnosis, whereas in other countries it is a non‐medical, socially accepted label that carries a minimum stigma in terms of a psychiatric diagnosis.Originality/valueThe paper documents that the exact meaning of the concept of burnout varies with its context and the intentions of those using the term.
The “new career” and organizational commitment
Authors: Briscoe Jon P. , Finkelstein Lisa M. 
Published: June 2009

PurposeThe purpose of this paper is to establish whether positive or negative relationships exist between boundaryless and protean career attitudes (respectively) and organizational commitment and whether such relationships can be moderated by development opportunities.Design/methodology/approachSurveys from 212 part‐time MBAs were analyzed using correlation, regression, or moderated multiple regression to explore relationships between boundaryless career attitudes (boundaryless mindset, organizational mobility), protean career attitudes (self‐directed career management, values‐driven career management), organizational commitment (affective, continuance and normative), and development opportunities.FindingsOnly organizational mobility preference was correlated (negatively) with each type of commitment. Boundaryless mindset was moderated in its relationship to normative commitment in that lower development opportunities resulted in lower commitment for those with higher levels of boundaryless mindset.Research limitations/implicationsThe study is limited due to sample nature and the lack of longitudinal design. Also, it does not provide implications for other types of commitment that may be impacted by career attitudes and development opportunities (occupational commitment, for example).Practical implicationsA counterintuitive finding but important implication from this research is that employers should not assume that protean and boundaryless employees (respectively) will be less committed to the organization. Another practical finding is that developmental opportunities, while important to all employees, did not generally make employees with protean and boundaryless attitudes more committed to their organization.Originality/valueThe paper is the first, to one's knowledge, to assess organizational commitment with specific measures of boundaryless and protean career attitudes. While the results are simple, they refute many stereotypes of the new career and, in that sense, add an important perspective to the career literature.
Career stage and generational differences in psychological contracts
Authors: Hess Narelle , Jepsen Denise M. 
Published: June 2009

PurposeThe purpose of this paper is to determine how employees in different generational groups (or cohorts) and different career stages perceive their psychological contracts.Design/methodology/approachA survey of 345 working adults included psychological contract obligations, incentives and importance and the cognitive responses of job satisfaction, affective commitment and intention to leave. Super's “Adult career concerns inventory” measured career stage.FindingsSmall but significant differences between individuals' psychological contract perceptions were based on both career stage and generational cohort: higher levels of balanced obligations and fulfilment were found than either relational or transactional obligations and fulfilment; relational and transactional obligations were significantly higher for Baby Boomers than Generation Xers; a stronger negative relationship was found between transactional fulfilment and intention to leave for Generation Xers than Generation Yers; higher balanced fulfilment had a significantly stronger positive relationship with job satisfaction for exploration compared with other career stages and commitment for exploration compared with maintenance stages.Research limitations/implicationsCross‐section methodology and difference scores in the female‐dominated sample limits generalisability. The study's key theoretical contribution is the need to further investigate whether the protean career concept is operating within employees' perceptions of their psychological contractual terms.Originality/valueDespite widespread colloquial use of generational cohort groupings such as Baby Boomer, Generation X and Generation Y, small effect sizes were found. Implications for employers looking to manage employees' psychological contracts include that there are greater similarities than differences between the different career stages and generational cohorts.
Using the kaleidoscope career model to examine generational differences in work attitudes
Authors: Sullivan Sherry E. , Forret Monica L. , Carraher Shawn M. , Mainiero Lisa A. 
Published: June 2009

PurposeThe purpose of this paper is to examine, utilising the Kaleidoscope Career Model, whether members of the Baby Boom generation and Generation X differ in their needs for authenticity, balance, and challenge.Design/methodology/approachSurvey data were obtained from 982 professionals located across the USA. Correlations, t‐tests, and multiple regressions were performed to test the hypotheses.FindingsMembers of Generation X have higher needs for authenticity and balance than Baby Boomers. There was no difference in needs for challenge between Baby Boomers and members of Generation X.Research limitations/implicationsA limitation in the study, as well as in most of the research on generational differences, is the use of cross‐sectional designs that fail to capture the influence of the aging process. A longitudinal, multi‐survey design over the lives of individuals would enable scholars to capture within‐ and between‐person differences and to permit a better understanding of whether differences are in fact due to generational effects or to aging.Practical implicationsKnowledge of the differences and similarities among the various generations in the workforce can help organizational leaders make important decisions about human resource policies and practices.Originality/valueMany studies in the popular press stress the prevalence and importance of generational differences in the workplace. However, the little academic research that has been conducted has shown mixed results. The study uses the theoretical framework of the Kaleidoscope Career Model to examine generational differences in work attitudes.