bluuebunny/crossref_metadata_2025_split huggingface dataset:
The Energy Box: Locally Automated Optimal Control of Residential Electricity Usage
Authors: Livengood Daniel , Larson Richard 
Published: April 2012

The Energy Box is proposed as a 24/7 background processor operating on a local computer or in a remote location, silently managing one's home or small business electrical energy usage hour-by-hour and even minute-by-minute. It operates best in an environment of demand-sensitive real-time pricing, now made feasible via ‘smart grid’ technology. We assume that, in time, virtually every electrical device in a home or small business will be controllable from the Energy Box. There are multiple motivations for an Energy Box: (1) By delaying or pushing forward various uses of electricity (e.g., space conditioning), widespread use of the Energy Box could ‘shave the peaks and fill in the valleys of demand,’ thereby reducing the need for capacity expansion in electrical power generation and distribution; (2) The system should result in reduced electrical energy costs to the consumer; (3) The system supports local generation, storage and sale of electricity back to the grid; (4) The system supports graceful reductions in power consumption by allowing voluntary partial load shedding as requested by the electric utility during times of extreme high demand; (5) Requiring numerous minute-by-minute decisions over the course of a day, the system alleviates the home owner or small business manager from making such decisions, each only involving pennies but in the aggregate involving significant dollars. The primary integrating method of optimization and control is stochastic dynamic programming. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Interactive Method for Service Design Using Computer Simulation
Authors: Makino Yuki , Furuta Kazuo , Kanno Taro , Yoshihara Shigeki , Mase Takamichi 
Published: April 2012

An interactive method for service design has been proposed for services that heavily depend on human expertise and performance. In this method a simulation model of the service processes is to be constructed based on ethnographic field observation, and then the model is to be validated by showing simulation results to the field experts in a visualized form. In the course of proposing and assessing design options, opinions are repeatedly acquired from the field experts also by showing simulation results. Their expertise can be reflected thereby in the final design through such an interactive design process. In order to demonstrate the effectiveness and usefulness of the proposed design method, the method was applied to ground aircraft operations at a large airport. A simulation model of the service processes at Tokyo International (Haneda) Airport was constructed, and a simulation system was developed on a Java platform for Windows PCs. It was then demonstrated that the simulation could well replicate the observed data of ground aircraft operations. It was also shown that the proposed design method was useful to create new design options for ground aircraft operations and comparatively assess them for improving service performance. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Application of Feedback Control Method to Workforce Management in a Service Supply Chain
Authors: Lee Young M. , An Lianjun , Connors Daniel 
Published: April 2012

Success of services businesses depend on how well the workforce is managed. Having the right size of workforce and the right skill set of the workforce at the right time under dynamic demand environments are challenges that many service businesses face. Demand disturbances in services businesses are typically managed by adjusting the resource levels such as acquiring additional resources from larger pool (borrowing resources from the corporate levels for departmental level needs), and releasing resources back to the larger pool for transferring and cross training of the workforce. However, the resource adjustments for changing the level of workforce are not as easy as acquiring or scraping materials as in manufacturing supply chain. Ineffective policies of the resource adjustment can produce undesirable effects such as oscillation between acquisition and release of workforce, and amplified oscillation through the stages of the service processes. In this work, we attempt to apply control theoretic principles in managing resources to see how various feedback control schemes can improve costs, utilization and stability of workforce. Our study indicates that effective combination of multiple feedback control schemes can produce desirable policies of workforce resource management. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry
Authors: Chai Kah-Hin , Ding Yi , Xing Yufeng 
Published: April 2012

This study investigates the possible spillover effects of customer satisfaction from product manufacturer to service provider, and vice versa. The survey results provide empirical evidence for the presence of spillover effects of quality and customer satisfactions in the mobile phone industry. This finding suggests that research on the ways in which quality affects customer satisfaction and loyalty should consider the influence of partnering firms and suppliers, rather than only examine the relationship within the same organization. This is particularly relevant in settings where the simultaneous presence of physical product and the service are needed. In the mobile phone industry, handset manufacturers and network operators need to consider whom they partner, depending whether they are the likely receiving or giving party of the spillover effects. Moreover, these effects are moderated by product image gap between the handset and network operator. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
A Customer Liberation Manifesto
Authors: Fisk Raymond 
Published: April 2012

Customers deserve better service than most service organizations are prepared or willing to provide them. This article describes the historical trends leading relentlessly to liberating service customers. The 21st century is portrayed as the customer century where respecting and trusting customers, serving the unserved and under served, and improving overall service levels become paramount. The implications for customer co-creation are explored. Technology enabled customer co-creation is also examined. Finally, the customer perspective is presented as the appropriate and necessary perspective for the service sector to adopt as customers are liberated or they liberate themselves. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Modeling the Human Side of Service Delivery
Authors: Schneider Benjamin , Bowen David E. 
Published: April 2012

We present an open systems model that describes the processes and systems whose cumulative effects shape the human side of service delivery. The human side of service delivery, we believe, has received less attention in the service science literature than the more technical side. The open systems view of consumer service organizations focuses on input, throughput, and output stages. The creation and maintenance of a service climate is the key issue for throughput management practices in the model, such climate being partially dependent on employee and customer attributes as input and in turn linking to the output of the firm in the form of customer satisfaction and profits. A shared service climate across the subsystems of organizations—all subsystems (e.g., information technology, finance, HR, marketing) for all organizational members regardless of rank or position (e.g., executives, front-line supervisors, staff who serve service delivery people, and service delivery people themselves) is seen as the key to managing the complexities of the human side of service delivery if the firm is to be competitive in the marketplace. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Service-Oriented Entrepreneurship: Service-Dominant Logic in Green Design and Healthcare
Authors: Callaway Stephen K. , Dobrzykowski David D. 
Published: April 2012

The shift in many industrial economies from manufacturing to service may have implications for the extant understanding of value creation. Service-dominant logic (SDL) poses a new paradigm for understanding the basis of economic exchange and argues that service is a true basis for understanding value creation. This service-centered perspective, as opposed to a goods-centered perspective, argues that market exchange actually is the process of parties using their specialized operant knowledge for mutual benefit, and focuses on how providers and customers interact, in order to co-create value. Using the SDL paradigm, this paper examines service-oriented entrepreneurship, where new business opportunities can be identified from the value co-creation perspective that may have been otherwise unnoticed by the goods-centered view. Propositions are developed using literature on SDL and entrepreneurship. Next, secondary cases from four companies are offered which support linkages between SDL and: (1) the identification of entrepreneurial opportunities, (2) a lifetime view of products/services, (3) redefining the role of the customer, (4) the alignment of information and goals between firms and their customers, and (5) the dynamic recombination of actors in the value creation system. Finally, the paper includes discussion and conclusion sections. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Inviting Lead-users from Virtual Communities to Co-create Innovative IS Services in a Structured Groupware Environment
Authors: Bragge Johanna , Tuunanen Tuure , Marttiin Pentti 
Published: April 2012

Contemporary information systems (IS) products and services must fulfill the needs of consumers that are more widely scattered than traditional organizational end-users. New ways to incorporate these wide-audience end-users in the IS development are required. The lead-user method used in new product development is a promising approach to tackle this problem. However, the finding and recruiting of the lead-users has been found very burdensome for the firms. We propose lead-users to be found and recruited from virtual communities. This paper provides a conceptual framework that makes use of the Internet's possibilities – not only in recruiting the lead-users – but also when collaborating with them utilizing distributed Group Support Systems. Finally, we report on our preliminary field tests regarding the recruitment phase, discuss the implications of our work and provide suggestions for further research. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy
Authors: Ehret Michael , Wirtz Jochen 
Published: April 2012

Why have services grown into the dominant sector of developed economies? Our analysis of macroeconomic data shows that business services make the strongest contribution to the rise of the service sector. We integrate three related economic theories of the firm to explain business services in shaping firms, industries and economies. Business service providers relieve their clients from the costs of asset ownership (Property Rights Theory), unlock management capacity (Resource-Based View) and support their clients in navigating their firm's boundaries towards their most valuable business opportunities (Entrepreneurial Theory of the Firm). We show how these theories build on the non-ownership value provided by business services that result from sound division of labor between organizations. We highlight three areas that call for research and provide opportunities for service science: (1) Systematic design of business-models for fostering service performance, (2) the transformation of high-tech-products into service-hubs, and (3) service-driven innovation and the transformation of R&D into a service industry. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Learning Curves and Stochastic Models for Pricing and Provisioning Cloud Computing Services
Authors: Gera Amit , Xia Cathy H. 
Published: April 2012

The paradigm of cloud computing has started a new era of service computing. While there are many research efforts on developing enabling technologies for cloud computing, few focuses on how to strategically set price and capacity and what key components are leading to success in this emerging market. In this paper, we present quantitative modeling and optimization approaches for assisting such decisions in cloud computing services. We first show that learning curve models can be helpful to capture the providers' cost reduction with economy of scale. Such models also help understand the potential market of cloud services and explain quantitatively why cloud computing is most attractive to small and medium businesses. We then present a stochastic model and a revenue management formulation to address the pricing and resource provisioning decisions for the cloud service providers. The approach enables the cloud service provider a quantitative framework to obtain management solutions and to learn and react to the critical parameters in the operation management process by gaining useful business insights. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
A Service Perspective on the Marketization of Undergraduate Education
Authors: Taylor Steven A. , Judson Kimberly M. 
Published: April 2012

Higher education in the United States is rapidly moving toward a marketized model of service provision, one emphasizing marketing practices based upon relevance and student satisfaction. The results of the study reported herein suggest that such strategies may not ensure equal balance between service quality and the quality of education as a service. Specifically, a study is presented suggesting that grades (an indicant of learning) are neither endogenous (positively related to) nor exogenous (antecedent to) a typical service quality/customer satisfaction model vis-à-vis Introduction to Marketing courses. If student service quality perceptions, satisfaction judgments, and engagement practices are indeed unrelated to grades at the classroom level, then a question exists as to how well a focus on student satisfaction (and relevance) actually engender student involvement in the value co-creation process in education delivery. The following study suggests diligence in balancing the quality of the educational service versus service quality practices within the context of the marketization of education, and continued efforts by service marketers to better understand the unique service marketing characteristics of the educational product. The research and managerial implications of the reported study are presented and discussed. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Clues, Flow Channels, and Cognitive States: An Exploratory Study of Customer Experiences with e-Brokerage Services
Authors: Ding David Xin 
Published: April 2012

The service literature is replete with claims on the importance of experience design to operational efficiency and customer loyalty, yet it is unclear when, where, and how flow experience is formulated in service systems. Drawing upon relevant research in flow theory and consumer behavior, this study empirically tests a proposed framework and relevant hypotheses with the survey responses collected from 707 online investors. In support of the model and most of the hypotheses it suggests, the empirical results suggest the important antecedents and consequence of flow channel in e-brokerage services and confirms the viability of the extended dual-layer experience construct to investigate customer experiences. The findings indicate that service designers should closely examine the intended service offerings and customize corresponding service/product features to maximize customers' flow experience. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Productivity in Service Systems: Towards a Managerial Framework
Authors: López David , de Pablos Carmen , de la Puerta Enrique , Fernández Carlos 
Published: April 2012

This article addresses a relevant question arising in knowledge-intensive industries: modelling productivity; an important issue of increasing importance in developed economies, (Drucker [Drucker, P. 1999. Knowledge-worker productivity: the biggest challenge. California Management Review.], Neely [Neely, A. 2002. Business Peformance Measurement: Theory and Practice. Cambridge University Press.], Ramirez [Ramirez, et al. 2004. Measuring knowledge worker productivity. Journal of Intellectual Capital.]). According to the findings presented in this paper, service science and related service dominant logic paradigm, is a useful framework upon which to understand and further operationalize productivity in complex servicings. The research approach adopted combines relevant theory in service science and productivity analysis with a real experience as practiced by a worldwide leading healthcare agency to test the validity of the concepts proposed. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
Comparing Neural Network and Ordinal Logistic Regression to Analyze Attitude Responses
Authors: Larasati Aisyah , DeYong Camille , Slevitch Lisa 
Published: April 2012

Many social studies analyze attitude responses using the linear regression model. This model typically treats questionnaire data as continuous scales, although the data is merely ordinal. One type of regression model that is more appropriate to analyze rank-order responses is the Ordinal Logistic Regression (OLR) model. In addition to the use of regression, the Artificial Neural Network (ANN) model has recently been applied in various studies. This paper delivered comparative descriptions of both the ANN and OLR models. The theoretical features and properties, which include parameters, variable selection, and model evaluation, followed by comparisons of the disadvantages and advantages of both models were analytically reviewed. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]
A Communal Haunt: Synchronicity and Betweenness in the Atemporal Films of Shimizu Takashi
Authors: Blouin Michael J. 
Published: April 2012

Abstract
Temporality plays a crucial role in Western modernity. Concepts such as progress and industrialism are born from static notions of time; by tracing the development of what came before, and aspiring towards what lies ahead, the modern subject is continuously caught in the forward motion of a calculated mechanism designed to keep time.
Sepet, Mukhsin, and Talentime: Yasmin Ahmad's Melodrama of the Melancholic Boy-in-Love
Authors: Yusoff Norman 
Published: April 2012

Abstract
This essay examines three critically-acclaimed Malaysian films directed by the late Yasmin Ahmad: Sepet (Slit Eyes, 2004), Mukhsin (2007) and Talentime (2009),1 all of which have propelled her to the forefront of contemporary Malaysian cinema. Apart from earning praise and accolade at international film festivals, ranging from Tokyo to Berlin,2 retrospectives of her work have also been held in Tokyo, Thessaloniki, Taipei, and Hawaii. Yasmin's films have been known for reflecting the wide ethnic and cultural diversity of the country. Indeed, her films often address potentially explosive subject matter by contesting accepted norms and practices within the volatile multiculturalism of Malaysia.
Intimate Temporalities: Affective Historiologies in Hou Hsiao-hsien's Dust in the Wind
Authors: Wong Lily 
Published: April 2012

Abstract
New Taiwanese Cinema emerged in the 1980s in the face of a commercial industry in crisis, a loosening political climate at the end of the Cold War, and on the eve of Taiwan's lifting of martial law. Departing from the romantic themed "healthy-realism" and state-prescribed melodramatic narratives that characterized its predecessors, this new wave of Taiwanese films brought to the screen stories of ordinary people and their experiences amidst Taiwan's socialeconomic changes.1 As one of the leaders of New Taiwanese Cinema, Hou Hsiao-hsien partook in the making of the anthology The Sandwich Man (Erzi de dawanou, 1983) which, together with In Our Time (Guangyin de gushi, 1982), launched and defined the movement.
Cinematic Expressions of Rakugo in Akira Kurosawa's Comedies Yojimbo and Sanjuro
Authors: Sim Gerald 
Published: April 2012

Abstract
Toshiro Mifune displays great economy of movement in his performance as Sanjuro in the sword-fighting action sequences of Akira Kurosawa's Yojimbo (1961) and Sanjuro (1962). They showcase the actor's agility and display his skills in the kendo tradition of samurai swordsmanship. As Sanjuro executes lethal slashes, he invades no space without need, and comically vanquishes opponents who appear gangly, uncoordinated, and excessive. Meticulously choreographed and assiduously rehearsed, the character's physical efficiency provides symmetry with his nimble intellect.
A Filmic Reality: Images of North Korea in the British Documentary A State of Mind
Authors: Choi Suhi 
Published: April 2012

Abstract
The documentary, A State of Mind (2004, England), depicts North Korea's choreographed mass games, where the meticulously planned movements of human bodies create seamless lines and shapes in an infinite space. The spectacle of the mass games itself is compelling enough to draw viewers' immediate attention to a small, isolated country. Yet, the British filmmakers more intensely engage viewers' perceptions of the realities of North Korea by zeroing in on and following two schoolgirl gymnasts - Hyon Sun and Song Yun - as they practice for the 2003 mass games that celebrate the 55th anniversary of the founding of North Korea.
History, Fiction, and Film Lust, Caution Revisited
Authors: Shen Vivian 
Published: April 2012

Abstract
Love (qing) and rationality (li), love (lian'ai) and revolution (geming), and lust (se) and caution (jie) are perennial themes in Chinese literature and cinema. Generally speaking, they address two conflicting aspects of human emotions and awareness - a person's romantic feelings or lust for his/her lover and his/her moral or social responsibilities and obligations to the established rules of the communities or country in which he/she lives.