bluuebunny/crossref_metadata_2025_split huggingface dataset:
The effects of stake, satisfaction, and switching on true loyalty: a financial services study
Authors: Licata Jane W. , Chakraborty Goutam 
Published: June 2009

PurposeThe purpose of this paper is to examine the differential influence of three drivers of loyalty on the dimensions of loyalty. The three drivers are stake, satisfaction, and the value of switching service providers. The dimensions of loyalty are behavioral response, commitment to the people providing the service, and commitment to the institution. An additional goal is to determine whether this pattern of influence is affected by the age or depth of the service relationship.Design/methodology/approachA survey of customers was analyzed to test a model using MANOVAs on the overall sample, and sub‐samples created based on age and depth of a financial service relationship.FindingsOverall, all three drivers exhibited differential influence on the three dimensions of loyalty. The behavioral response dimension was influenced by all three drivers. The commitment to people dimension was influenced by stake and satisfaction. The commitment to the institution dimension was influenced by value of switching and satisfaction. Age of the service relationship and depth of the service relationship affected the pattern of influence.Practical implicationsSatisfaction is the key driver to develop true loyalty. This is important because true loyalty appears to emerge at a certain point in the relationship and/or with a certain amount of accounts held with a financial institution. It is therefore essential to determine that point in time or accounts held and keep one's best customers past that point in time (and number of accounts).Originality/valueThis is the first study to determine the influence and pattern of effect of Value of Switching and Stake on the dimensions of true loyalty.
The novel and organization: introduction from the Editors
Authors: Land Chris , Śliwa Martyna 
Published: June 2009

PurposeThe purpose of this paper is to conceptualise the relationship between novels and organizational change and to introduce this special issue of theJournal of Organizational Change Management.Design/methodology/approachThe themes of the special issue are discussed and each paper is introduced.FindingsThe relationship between novels and organizational change is a complex, iterative one that should be understood in its historical, political, economic and cultural context. If so understood, novels can enhance our understanding of organizational processes.Originality/valueAlthough literature and representation in general have been discussed in studies of organization and management before, the specific literary form of the novel has not been theorised in relation to the question of novelty and organizational change.
Distant readings: anthropology of organizations through novels
Authors: Czarniawska Barbara 
Published: June 2009

PurposeAlthough it is commonly assumed that comparative studies are the best way to proceed in constructing theories of organizing, the practical fulfillment of this postulate has always been problematic. For example, anthropologists should have given organization theorists a clue long ago: they made the stories of their exotic localities interesting by using a variety of fictional approaches in their reporting. The purpose of this paper is to call for the development of anthropologies of organization through “distant reading” of novels.Design/methodology/approachThe paper uses insights from literary theory, notably Iser and Moretti, to discuss the benefits of “distant readings” of novels for scholars and students within the discipline of organization studies.FindingsDistant readings can make it possible for those studying organizations to consider novels as sources in historical anthropology; can enable an exploration of the theories embedded in the novel; can contribute to advancement in approaches to reading fieldwork material, and can help organization theorists better delineate the boundaries of their own literary genre.Originality/valueThe paper broadens the understanding of the relationship between the novel and organization through explaining how reading novels through the glasses of an organization theoretician might produce “novel readings” but also novel insights into the practices of organizing – across times and places.
Organizational brilliance: on blinding visions in organizations
Authors: Spoelstra Sverre 
Published: June 2009

PurposeSeeing, one might say, is everything between black blindness and white blindness: between not seeing because of the absence of light and not seeing because of the blinding quality of light; between seeing nothing and “seeing” only that which produces vision (usually the sun or God). Within organizational literature, organizations have often been linked to black blindness. The purpose of this paper is to explore the idea of organizations as places of white blindness.Design/methodology/approachThis paper finds its inspiration in Saramago's novelBlindnessbut it does not offer an analysis or interpretation of the novel. It seeks an understanding of contemporary organizational phenomena by freely drawing upon some of Saramago's literary achievements.FindingsBlack blindness, e.g. the absence of vision through an extreme division of labour, is an important phenomenon in organizations but white blindness is getting more prevalent. Three causes of white blindness are identified and briefly discussed: the brilliant leader, the brilliant product and the brilliant employee.Originality/valueThe paper contributes to the literature on vision in and outside of organizations and crosses boundaries between a variety of disciplines, most notably leadership studies, consumer behaviour, Human Resource Management, philosophy and theology.
“All I want to do is get that check and get drunk”
Authors: Rhodes Carl 
Published: June 2009

PurposeThe purpose of this paper is to examine the themes of resistance to organizations in Charles Bukowski's novel Factotum in relation to contemporary theory in organization studies, and to consider the ways in which the literary depiction of resistance can be used to extend theoretical debates on the subject.Design/methodology/approachLiterary fiction, and the novel in particular, is theorized as an undecidable space between experiential reality and creative/fictional experiment that offers a valuable exposition of and experimentation with, the meaning of work in organizations. The theme of resistance to organizations in Factotum is read in terms of how the experiment of the novel can be articulated with discussions of resistance in organization studies.FindingsThe paper shows how Bukowski's novel portrays a form of resistance that has elided attention in the organization studies literature – that which is highly individualistic and disorganized yet extreme and overt. This is a resistance that does not just work against the power structures of one organization, but rather rejects all aspects of capitalist work relations other than those necessary for survival.Originality/valueTheoretically, the paper extends theories of resistance in organizations by using Factotum to explore the meaning of extreme individualised organizational resistance. Methodologically the paper exemplifies how the reading of novels can provide insight to the paper of organizations not available through more conventional means by testifying to, and experimenting with, the meaning of organizational experience.
An aesthetics of displacement: Thomas Pynchon's symptomatology of organization
Authors: Beyes Timon 
Published: June 2009

PurposeThe purpose of this paper is to explore Thomas Pynchon's novelAgainst the Dayas a symptomatology of organization and examine the (un)easy relationship between the novel and organization.Design/methodology/approachThe novel is explored through three interrelated readings: first, the novel is considered as a representation of the gruesome nature of capitalist ordering; Second, the novel's textual strategies are examined to consider its co‐implication andknotting intothe very logic of organization it abhors; Third, the novel is read as a search for other spaces haunting the broken machine of capitalist organizing.FindingsThe paper shows how Pynchon's writing and critique of capitalist organizing occupies an indeterminate space characterised by the ambivalence of ambivalence, where deciding upon its final meaning is a reductivist strategy ill suited to this complex text. Instead the novel functions through a complex process of displacement and emplacement.Originality/valueTheoretically, the paper extends further the understanding of the relationship between literature and organization, challenging reductivist readings of this relationship to explore how the novel simultaneously emplaces and displaces the reader so that critique, as well as convention, are thoroughly unsettled.
Jumpstarting the future with Fredric Jameson
Authors: De Cock Christian 
Published: June 2009

PurposeThe purpose of this paper is to explore conceptions of radical change and utopianism in the work of Philip K. Dick and Fredrick Jameson in order to challenge the neo‐liberal orthodoxy that historical change is no longer possible. The paper relates this orthodoxy to the dominance of the realist novel as a literary genre and contrasts this with the fantastic and delirious world found in Dick's science fiction.Design/methodology/approachJameson's dialectical criticism is combined with aspects of a Benjaminian montage to explore the relationships between ideology, material social organization and the forms of specific literary genres. This approach simultaneously denaturalises the present and opens up the future to the possibility of radical change without delimiting that future by prescribing its form. In this respect the paper is concerned with utopianism rather than representations of Utopia.FindingsThe paper shows how the realist novel functioned within a conservative social ideology to prevent change. In contrast works of fantasy like Dick's science fiction open up new possibilities for change and a future that is not entirely delimited by the present but, by denaturing the present, opens it up to a virtual indeterminacy that is the space of freedom.Originality/valueTheoretically, the paper extends conceptions of radical social and organizational change by considering the limits of dominant conceptions of change and of radical conceptions that seek to represent Utopia. Methodologically the paper contributes to readings of novels in organization studies by introducing Jameson's dialectical criticism and through a critique of the dominant preoccupation in the discipline with realist novels.
Effect of multiple reflow cycles on ball impact responses of Sn‐Ag‐Cu solder joints
Authors: Lai Yi‐Shao , Kao C.R. , Chang Hsiao‐Chuan , Kao Chin‐Li 
Published: June 2009

PurposeThe purpose of this paper is to report the effect of multiple reflow cycles on ball impact test (BIT) responses and fractographies obtained at an impact velocity of 500 mm/s on Sn‐4Ag‐0.5Cu solder joints.Design/methodology/approachSolder balls were mounted on copper substrate pads with immersion tin surface finish, supplied by two vendors. For these particular test vehicles and test conditions, fracture near the interface between the interfacial Cu6Sn5 intermetallic compound (IMC) and copper pad was identified as the only failure mode induced by BIT.FindingsMeasurement results indicate that BIT characteristics in general degrade as the number of reflow cycles increases. Furthermore, scanning electron microscopy observations show that the thickness and grain size of interfacial Cu6Sn5 increase with increasing number of reflow cycles. This correlation confirms the familiar notion that a thicker Cu6Sn5 degrades the interfacial strength.Originality/valueThere are few reports that can attribute failure directly to the IMC(s) at the interface. This paper, however, successfully correlates the weakening solder joints with the thickening and shape changes of IMC(s) in a direct way.
Edge tail length effect on reliability of DBC substrates under thermal cycling
Authors: Dong Guangcheng , Lei Guangyin (Thomas) , Chen Xu , Ngo Khai , Lu Guo‐Quan 
Published: June 2009

PurposeDirect‐bond‐copper (DBC) substrates crack after about 15 thermal cycles from −55 to 250°C. The purpose of this paper is to study the phenomenology of thermal‐cracking to determine the suitability of DBC for high‐temperature packaging.Design/methodology/approachThe thermal plastic strain distribution at the edge of the DBC substrate was analyzed by using a finite element method with the Chaboche model for copper. The parameters of the Chaboche model were verified by comparing with the three‐point bending test results of DBC substrate. The thermal analyses involving different edge tail lengths indicated that susceptibility to cracking was influenced by the edge geometry of the DBC substrate.FindingsInterface cracking was observed to initiate at the short edge of the bonded copper and propagated into the ceramic layer. The interface crack was caused by the accumulation of thermal plastic strain near the short edge. The edge tail can decrease the thermal strain along the short edge of the DBC substrate. Thermal cycling lifetime was improved greatly for the DBC substrate with 0.5 mm edge tail length compared with that without edge tail.Research limitations/implicationsThe thermal cracking of DBC substrates should be studied at the microstructure level in the future.Originality/valueThermal cycling induced failure of DBC was analyzed. A method of alleviating the thermal plastic strain distribution on the weakest site and improving the thermal fatigue lifetime of DBC substrates under thermal cycling was proposed.
Effect of substrate material and thickness on reliability of ACA bonded flip chip joints
Authors: Frisk Laura , Cumini Anne 
Published: June 2009

PurposeThe purpose of this paper is to investigate the effect of substrate material and thickness on the thermal cycling reliability of flip chip joints assembled with anisotropic conductive adhesives (ACA).Design/methodology/approachFour test lots are assembled using three different substrates. Two of the substrates are made of FR‐4. The thicknesses of these substrates are 600 and 100 μm. The third substrate is made of liquid crystal polymers (LCP) and is flexible. With the thicker FR‐4 substrate two test lots are assembled using both normal and two‐step bonding profiles to study how the bonding profile affects the deformation of the substrate. Four different bonding pressures are used to study the effect of pressure on reliability and the failure mechanism of the ACA joints. The reliability of the test samples is studied using a temperature cycling test.FindingsThe reliability of the test lot with the LCP substrate is considerably better than that of the test lots with the FR‐4 substrates. Additionally, the thinner FR‐4 substrate has better reliability than the thicker FR‐4 substrate. The failure mechanisms found varied among the test lots. The effect of the two‐step bonding process on the deformation of the substrate is found to be minor compared with the effect of the glass fibres.Originality/valueThe work shows that the thermal cycling reliability of ACA flip chip joints is markedly influenced by the thickness and material of the substrate. It is also seen that the substrate used influences the failure mechanisms formed during thermal cycling testing.
Six sigma analysis of SMD feeding parameters and board assembly quality
Authors: Kytösaho Pekka , Liukkonen Timo 
Published: June 2009

PurposeLittle interest has been shown in pickup conditions and parameters and their effect on placement accuracy in the literature before. The purpose of this paper is to find out the possible link between pickup conditions and placement accuracy of typical discrete chip components.Design/methodology/approachA dedicated test board was developed and used to study the ultimate critical pickup conditions. Then the same board was used to find out the best parameters between ultimate conditions and perfect conditions in order to define working limits for good enough pickup that would work well in practice.FindingsThe link between pickup conditions and placement quality was found and converted into measurable controllable values. Additionally, a problem was surprisingly detected in the placement machine's vision performance resulting in inaccuracy, and parameters were re‐defined to avoid this problem in real‐world production. Based on all the findings, the best parameters were defined for component pickup.Originality/valueThis paper discusses the effect of component pickup conditions on accuracy which is seldom handled in the literature. Owing to smaller spacing between chip components in the future, pickup is becoming more important; components will simply have to be picked up more and more on the centre to avoid collision with components already been placed. This paper clearly shows the requirement for placement machine manufacturers to develop more accurate pickup tools for the future.
American culture and the 2008 financial crisis
Authors: Hofstede Geert 
Published: June 2009

PurposeThe purpose of this paper is to trace the cultural roots of the presently ongoing crisis.Design/methodology/approachThe approach is to collect rankings of perceived goals of business leaders in 17 countries, from their employees who are attending evening MBA courses.FindingsThere are marked differences in goal ranking between countries; overall ranking across countries follows the US model, but with exceptions.Research limitations/implicationsData collection was between 1995 and 2002 and analysis is based on judgment of evening MBA students with day jobs.Practical implicationsThis paper explains the present financial crisis from a hypertrophy of US cultural goals: growth, greed, and short‐term gains.Originality/valueThe paper illustrates the unusual but credible data source from which the crisis could have been predicted.
Critical times in business relationships
Authors: Edvardsson Bo , Strandvik Tore 
Published: June 2009

PurposeThe purpose of this paper is to develop a theoretical framework for and an initial understanding of critical times in business relationships.Design/methodology/approachThe authors define “critical time” as a period of time with increased sensitivity in a business relationship that may change the actors' attitude and/or behaviour in the relationship. The authors review previous research, present the theoretical framework and present the findings from two explorative empirical studies concerning companies' relationships with information technology consultants and advertising agencies. The focus is on the factors driving the flow of critical times.FindingsThis authors introduce the concept “critical time” as a period of stress and raised sensitivity in a relationship that may change it. Critical times are built up by three elements: initial state of the relationship, the flow of critical time and outcome state of the relationship. The authors contribute with the critical C‐model: competence, communication, and clock.Originality/valueThis is the first study focusing on critical times in business relationships. The authors study two categories of knowledge intensive professional services. A new theoretical framework for, and an initial understanding of, critical times in business relationships are suggested.
Can business learn from the public sector?
Authors: Heracleous Loizos , Johnston Robert 
Published: June 2009

PurposeThe purpose of this paper is to challenge conventional wisdom suggesting that public sector entities should learn from the private sector, and to state some potential lessons for business based on case study research in leading edge public sector entities.Design/methodology/approachThe approach is longitudinal case study research using the interview method and a literature search on public sector management.FindingsBusiness organizations can learn valuable lessons from leading edge public sector entities, such as the need to employ technology to reinvent themselves or to support unconventional strategies rather than just support existing processes; to change proactively rather than wait for a crisis; to strive for strategic innovation rather than simply incremental improvements; and to develop a heightened sense of competition to fight inertia and groupthink.Research limitations/implicationsOne limitation is the small number of leading edge public sector entities studied here. Further research can include a larger sample, to explore the validity of the lessons stated here, and to derive additional lessons from leading public sector entities.Practical implicationsBusiness managers should take seriously the potential to learn from leading public sector entities.Originality/valueThe paper provides a challenge to conventional wisdom that public sector entities should learn from business, rather than the other way round, by examining two leading edge public sector entities; Singapore Airlines and the National Library Board of Singapore.
The quantitative crunch
Authors: Henderson Michael , Shurville Simon , Fernstrom Ken 
Published: June 2009

PurposeSmall and specialist inter‐disciplinary conferences, particularly those relating to technology enhanced learning such as International Conference on Information and Communications Technology in Education, provide valuable opportunities for academics and academic‐related/professional staff to report upon their research and development activities, including their insights into teaching practice. However, the existence of such conferences is now under threat due to a global shift towards quantitative research assessment exercises, which favour bibliometrics, such as citation counts and impact factors, over peer review. The purpose of this paper is to contextualise the discussion by describing the nascent qualitative research assessment in Australia and its implications for small conferences. It also aims to present heuristic strategies to ensure that publications are recognised by quantitative research assessment exercises.Design/methodology/approachThe authors draw on a wide literature base as well as their experience as academics, conference organizers, professional developers, and researchers to describe the changes to the culture of research assessment and research management and their observed implications for small and specialist inter‐disciplinary conferences.FindingsConference organizers and scientific committees should consider several strategies to maximise bibliometric impact of conference papers. These strategies include: transparency in reviewing processes; building alliances with peer‐reviewed journals; considering boutique “by invitation” conference formats; and publishing papers which are indexed and standards based. The authors also point out that small and specialist conferences should leverage their communities of practice to facilitate publication and research opportunities and thereby increase the tangible benefits of participation.Originality/valueThis paper is valuable to conference organizers and participants who are adjusting to a culture of bibliometrics. This paper highlights key issues as well as suggests strategies to improve impact values.