bluuebunny/crossref_metadata_2025_split huggingface dataset:
Marketing perspectives of logistics service providers
Authors: Bourlakis Michael , Melewar T.C. 
Published: March 2011

PurposeThis paper aims to introduce the special issue on the marketing perspectives of logistics service providers and the relevant papers. The paper also aims to introduce the concept of outsourcing in general and logistics outsourcing in particular that is directly relevant to the genesis of third‐party logistics firms.Design/methodology/approachThis is a conceptual paper largely based on analysis and discussion of the relevant literature.FindingsThe paper suggests possible avenues for future research in terms of this special issue and illustrates the contribution of the selected papers to the current literature.Research limitations/implicationsThis is a conceptual paper that offers a plethora of suggestions for future research. Subsequently, the empirical testing of these suggestions is urgently required.Originality/valueThe value of this paper lies in examining a topic that has attracted limited attention by marketing scholars so far. The selected papers illustrate the possibilities for further original research in that area.
The interface between retailers and logistics service providers in the online market
Authors: Xing Yuan , Grant David B. , McKinnon Alan C. , Fernie John 
Published: March 2011

PurposeThe growth in online shopping has presented challenges for physical distribution service quality (PDSQ) provided by retailers, including both multi‐channel and pure players, and logistics service providers (LSPs). Issues emerging from a consumer survey regarding electronic physical distribution service quality (e‐PDSQ) informed this paper's research, which aims to consider this phenomenon.Design/methodology/approachThe research study employed qualitative interviews with retailers, logistics service providers and experts to consider the consumer survey findings and discuss the current market situation and suggestions for improvement.FindingsInterviewees confirmed that pure players offer better e‐PDSQ than multi‐channel retailers as well as important constructs of availability, time, condition and returns regarding this phenomenon, but also raised issues of relationships between retailers and LSPs and costs regarding service trade‐offs.Research limitations/implicationsThe research undertaken was exploratory and will require further and wider testing in other contexts and geographical areas to assure external validity.Practical implicationsThe findings have strategic importance for online retailers and LSPs to achieve competitive advantage and offer superior customer service.Originality/valueThis paper extends earlier, limited work on e‐PDSQ and considers retailer and LSP points of view concerning previous research into consumer expectations and perceptions of e‐PDSQ.
Supply chain commitment and business process integration
Authors: Asif Salam Mohammad 
Published: March 2011

PurposeDespite intense research interest in supply chain management (SCM) over two decades, there is still uncertainty as to what SCM is and how behavioural determinants have an impact on it. The purpose of this study is to explore the linkages between the behavioural and marketing determinants of SCM and their impact on commitment and process integration.Design/methodology/approachThe approach takes the form of descriptive research leading into causal research, using survey data and testing relationships with Structural Equation Modelling.FindingsThe study found that there are significant behavioural dimensions in SCM and identified the impact of those dimensions on supply chain commitment and process integration. One noticeable finding of this study was the nature of supply chain commitment within Confucian culture.Research limitations/implicationsData for the study were drawn from one single industry, so the findings are indicative but not representative of all supply chains. Also, the results cannot be generalised to other countries and industries. However, this study acts as a starting‐point to understand how behavioural and marketing determinants may impact supply chain commitment and business process integration. A series of future studies may follow this study to develop a comprehensive understanding of the nature, structures and strategies of supply chain commitment in Confucian culture.Practical implicationsThis study will enable supply chain managers to understand the role of behavioural and marketing factors in managing supply chains. The root of Confucian culture lies in Asia, and Asia is an integral part of global supply chains. An understanding of Confucian dynamics will enable practitioners to manage these supply chains efficiently.Originality/valueThis paper contributes to an understanding of the behavioural/soft determinants in managing supply chains, particularly in Asia. This study also highlights the role of Confucian dynamism in shaping supply chain commitment. Both these areas had previously been under‐researched.
A conceptualisation of supplier‐perceived value
Authors: Songailiene Egle , Winklhofer Heidi , McKechnie Sally 
Published: March 2011

PurposeThe purpose of this paper is to provide a more comprehensive conceptualisation of supplier perceived value (SPV) in business relationships for B2B services.Design/methodology/approachAn exploratory qualitative study was conducted amongst logistics firms in Lithuania, which are members of the Lithuanian National Road Carriers' Association (Linava). Data were derived from 13 interviews with senior managers.FindingsSPV is proposed to be a higher order construct consisting of three value dimensions capturing the financial, strategic, and co‐creating value of a customer relationship, which in turn are determined by customer and relationship capabilities and competencies.Research limitations/implicationsThe proposed conceptualisation of SPV is based on generic literature and interview data derived from the haulage industry. While the key dimensions of the SPV are sufficiently generic to apply to complex B2B services in general, some aspects (e.g. proxies) might be specific to the context of this study.Practical implicationsThe conceptual model of SPV can be employed by both service suppliers and customers. Service suppliers could utilise it as a tool to prioritise or segment customers, as well as for tailoring service packages to a customer's SPV profile. From the customer's perspective, the model provides a diagnostic tool to assess how important a customer is to a service provider and the level of commitment a customer can expect from a supplier. The study provides insights into the Lithuanian road haulage industry, which is of strategic importance for supply chains linking Western Europe with the Commonwealth of Independent States (CIS) countries and other Asian markets.Originality/valueThis paper redresses the imbalance in attention paid to value perceptions from the supplier side of the dyad compared with those of the customer. Unlike previous research, it stresses the importance of co‐creation value as a critical dimension of supplier‐perceived value of a customer relationship, in addition to financial and strategic value dimensions. It emphasises the interplay between knowledge, social and operational capabilities to co‐create value.
Selecting logistics providers in Thailand: a shippers' perspective
Authors: Banomyong Ruth , Supatn Nucharee 
Published: March 2011

PurposeThe purpose of this research is to identify key attributes of freight logistics service quality and to examine how these attributes impact shippers' selection of third‐party logistics service providers (3PLs). The knowledge and understanding of these attributes can be of great value to 3PLs when developing marketing strategies to attract and retain clients.Design/methodology/approachA literature review was carried out to identify the main attributes of freight logistics service quality. In‐depth interviews were subsequently undertaken to validate and refine the freight logistics service attributes. A questionnaire was then developed and a survey conducted. Logistics regression analyses were performed to examine the impact of freight logistics service attributes on shippers' decision to select 3PLs.FindingsA total of 24 freight logistics service attributes were identified and categorised based on the SERVQUAL model into six dimensions: reliability, assurance, tangibility, empathy, responsiveness, and cost. Freight logistics service quality was found to impact shippers' selection of 3PLs significantly. In the assessment of the impact of each individual service attribute it was observed that accuracy of documents; EDI and E‐commerce services; customer relationship management; customer care; updated freight rates; and consolidation provision significantly influenced how shippers selected 3PLs.Research limitations/implicationsThe focus of the study is limited to international freight logistics services, while other logistics services, such as inventory management or warehouse management, were not included. The context of the study is related to Thailand and the provision of international freight service in the country.Practical implicationsAn understanding of key attributes based on key freight logistics service quality can help 3PLs in developing marketing strategies that provide services that are considered to be critically important to their customers.Originality/valueThe purpose of the study is to define key freight logistics service quality attributes and their respective impact on shippers' decision‐making process when choosing a 3PL.
Measuring the competitiveness of container ports: logisticians' perspectives
Authors: Yeo Gi‐Tae , Roe Michael , Dinwoodie John 
Published: March 2011

PurposeThe purpose of this paper is to present an approach to measuring container port competitiveness, a key but neglected element of channel management in a complex and dynamic logistics environment underpinned by commercial confidence and trust in European supply chains fed with goods from container ports in Northeast Asia.Design/methodology/approachThis study applies a fuzzy methodology to measure port competitiveness based on the expert judgements of logisticians. It applies a trapezoidal fuzzy number to measure their perceptions. The method accepts a linguistic expression of their judgements of five of the world's top six container ports in terms of container through‐puts, including Hong Kong, Busan, Shanghai, Kaohsuing, Shenzhen. Qindao ranked 16th and Tokyo ranked 20th were also analyzed.FindingsHong Kong achieved the highest score on port service but on hinterland conditions Shanghai scored highest and Busan the lowest. Hong Kong topped the ratings on the availability factor and the convenience factor, but scored the lowest on logistics cost.Originality/valueThis research reports the factors which influence container port competitiveness in Northeast Asia and provides a structure for measuring them. The approach offers a unique insight for stakeholders and logisticians seeking to develop more effective channel management strategies.
Battling the bulge: menu board calorie legislation and its potential impact on meal repurchase intentions
Authors: Bates Kenneth , Burton Scot , Huggins Kyle , Howlett Elizabeth 
Published: March 2011

PurposeThere are initiatives proposed in a number of states that would mandate calorie information disclosures from restaurant chains on their menus and menu boards. Such labeling laws have already been passed in New York City, Philadelphia, Seattle, and the states of Massachusetts and California. This paper aims to analyze whether nutrition disclosures are necessary for the average consumer to identify meal calorific content, to address consumer motivation to attend to nutrition labels, and to assess whether such labeling efforts may influence consumers' subsequent behaviors.Design/methodology/approachTo address issues related to nutrition labeling of chain restaurants, a food court field study and a longitudinal quasi‐experiment were conducted.FindingsThe results indicate that as meal calorie, fat, and sodium levels increase, the level of consumers' underestimation of calories and nutrients increases. Consumers generally need the help of nutrition labeling to identify the content of menu items. Furthermore, there is an effect of perceived item healthfulness on repurchase intentions, and this effect is strengthened by disclosure of nutrition information. However, even after nutrition disclosure, the strength of the effect of taste perceptions on repurchase intentions dominates the effect of meal healthfulness.Originality/valueThis paper identifies that consumers do not have adequate nutrition knowledge when it comes to foods consumed outside the home. Relative comparisons among alternatives may be made, but consumers do not understand the absolute nutritional value of foods consumed. The authors identify that nutritional labeling does influence healthier consumer decisions. However, the key variable is consumer motivation. Only for the most nutritionally motivated consumers will this influence of healthfulness withstand the influence of taste.
The grey awakening: a South African perspective
Authors: Beneke Justin , Frey Nicole , Chapman Ruth , Mashaba Nontuthuzelo , Howie Tatum 
Published: March 2011

PurposeThis article is the culmination of an exploratory study into the mature market (defined as over the age of 55) in South Africa. The article aims to focus on the mature market's media consumption, perception of portrayal in the media, adoption of technology, and outlook on life – all of which influence their spending patterns in their twilight years.Design/methodology/approachThe study gained an international perspective of the mature market through the literature on the subject. Empirical analysis of the South African market was thereafter conducted through a lifestyle survey of 117 respondents living in metropolitan areas. The data were imported into – and analysed using – Statistica for descriptive and clustering purposes.FindingsThe mature market is, unsurprisingly, most in favour of traditional media channels. To this end, television, radio, magazines and newspapers still remain an effective means to communicate with this market. Use of mobile phones and the internet was observed – although in a limited sense. A negative attitude towards advertising was observed on the whole, with individuals within this cohort feeling neglected in favour of younger consumers. The variables Age, Income, living standard measure (LSM) groupings and Internet usage, when utilised in conjunction, appear to be an effective differentiator of the mature market in South Africa. Three lifestyle clusters were discovered by the study, namely: Old optimists, Young up‐beats, and Younger opinionists.Originality/valueIt has been established that the mature market is a lucrative one for retailers. However, the majority of studies have been focused on developed nations such as the UK and the USA. This study brings about an emerging market perspective.
Food consumption style determines food product innovations' acceptance
Authors: Sparke Kai , Menrad Klaus 
Published: March 2011

PurposeThe purpose of this paper is to develop a survey tool for consumer segmentation with respect to their food consumption style and to identify interesting consumer clusters for innovative food products development.Design/methodology/approachThe data for this research were collected in a non‐stratified oral survey amongst 327 customers of food retail shops in southern Germany.FindingsCluster analysis of the data resulted in ten different consumption style segments. Additionally, consumers’ evaluation of the food product features were examined with conjoint analysis and interpreted both on a traditional preference level and on a newly elaborated acceptance level. Differences in preferences and acceptance can be observed for diverse food consumption style clusters and are the basis for target group specific food product design.Research limitations/implicationsThe sample was limited in size but meaningful results could be obtained within the survey. Additional improvements can be realised in the developed survey instrument with respect to, for example, the used food consumption style descriptors, character of product innovations or the structure of the sample.Practical implicationsThe developed approach can be used by food small and medium‐sized enterprises (SMEs) to integrate consumers and consumer‐related aspects in their product development and innovation activities.Originality/valueA new approach for consumer segmentation is developed within the paper and tested in a field study in Germany. A new acceptance simulator tool uses conjoint data innovatively to gather deeper consumer feedback.
To save or to lose: does framing price promotion affect consumers' purchase intentions?
Authors: Gamliel Eyal , Herstein Ram 
Published: March 2011

PurposeThis paper aims to examine the effect of framing price promotion on consumers' purchase intentions. Retailers typically use the term “save” to present their price deal offers. However, prospect theory predicts that people will be more willing to waive the gain of a certain amount of money, but less willing to lose the same amount of money.Design/methodology/approachUsing an experimental design, 497 participants were randomly assigned to two groups that differed only in the framing manipulations of two vignettes: positive framing (“save if you purchase”) or negative framing (“lose if you don't purchase”).FindingsThe prediction was not confirmed: participants did not show more willingness to purchase products offered in sales promotions of discount when presented with a negative frame relative to their presentation in the conventional positive frame.Research limitations/implicationsFuture research could confirm the predictions of prospect theory, indicating that methodological characteristics prevented this study from confirming the hypothesis. However, if future research fails to confirm the predictions of prospect theory, it is possible that these predictions are limited to situations of forced choice between two alternatives, and do not apply to situations with a default option of not making a choice (e.g. price deals).Practical implicationsIf future research confirms the predictions of prospect theory, then retailers would improve their price promotion effectiveness by replacing their use of “save if you purchase” with “lose if you don't purchase”.Originality/valueThis study is the first attempt to examine the predictions of goal framing effect in the context of price deals.
From care of the self to care for the other: neglected aspects of Foucault's late work
Authors: Kosmala Katarzyna , McKernan John Francis 
Published: March 2011

PurposeThis conceptual paper aims to elucidate and explore the implications for critical accounting and management of some of the ethical dimensions of Foucault's thought, hitherto comparatively neglected by critical scholars.Design/methodology/approachFoucault's late works are read as offering a view of the cultivation of ethical agency through the work of the self on the self, through care of the self, which at least implicitly gives priority to care for the other. This notion of moral agency is situated in the context of the broad spectrum of Foucault's influence on critical accounting and management thought, and its significance for professional responsibility in the workplace is explored.FindingsIt was found that the accounting and management scholarship that has drawn on Foucault's work on care of the self tends to marginalize its ethical dimension, in particular by neglecting the role of openness to, and responsibility for, the other, in the processes of ethical self‐creation.Originality/valueIt is emphasised that in his later works Foucault puts responsiveness to difference and responsibility for the other at the centre of his ethical project of the self, and it is argued that this opening up of the moral dimension in his work has the potential to enrich the ways in which critical scholarship addresses issues such as professional agency and responsibility, identity politics, and governance in the workplace.
Trying to operationalise typologies of the spectacle
Authors: Uddin Shahzad , Gumb Bernard , Kasumba Stephen 
Published: March 2011

PurposeThis paper aims to focus on building an interpretive framework for understanding accounting practices and changes, drawing on the situationist concept of the “spectacle”.Design/methodology/approachThe paper reviews the existing accounting and management literature in light of the concept of the spectacle. The paper presents empirical illustrations of participatory budgeting as a form of the spectacle and the role of donor agencies in local government reforms in Uganda, based on interviews and observations.FindingsIt is argued that the transformational – rather than just metaphoric – dimension of the spectacle has the potential to provide a better understanding of accounting practices and their transformations in the context of ever‐changing capitalism, and to further contribute to the critical accounting literature. Drawing on Debord's work, the paper also extends one's understanding of why donor agencies export ideas, including accounting practices and technologies.Practical implicationsThe paper further enriches the possibility of critical consciousness and praxis in transforming and shaping the spectacle. By understanding the construction of the spectacle and its transformations, as Bojeet al.argued, avenues for resistance are opened up.Originality/reviewThe paper provides a perspective for the understanding of accounting changes, and it should open up avenues for further research regarding various forms of the spectacle that involve accounting techniques and practices.
Data quality assurance: an analysis of patient non‐response
Authors: Derby Dustin C. , Haan Andrea , Wood Kurt 
Published: March 2011

PurposePatient satisfaction is paramount to maintaining high clinical quality assurance. This study seeks to compare response rates, response bias, and the completeness of data between paper and electronic collection modes of a chiropractic patient satisfaction survey.Design/methodology/approachA convenience sample of 206 patients presenting to a chiropractic college clinic were surveyed concerning satisfaction with their chiropractic care. Paper (in‐clinic and postal) and electronic modes of survey administration were compared for response rates and non‐response bias.FindingsThe online data collection mode resulted in fewer non‐responses and a higher response rate, and did not evince response bias when compared to paper modes. The postal paper mode predicted non‐response rates over the in‐clinic paper and online modalities and exhibited a gender bias.Research limitations/implicationsThis current study was a single clinic study; future studies should consider multi‐clinic data collections. Busy clinic operations and available staff resources restricted the ability to conduct a random sampling of patients or to invite all eligible patients, therefore limiting the generalizability of collected survey data.Practical implicationsResults of this study will provide data to aid development of survey protocols that efficiently, account for available human resources, and are convenient for patients while allowing for the most complete and accurate data collection possible in an educational clinic setting.Originality/valueUnderstanding patient responses across survey modes is critical for the cultivation of quality business intelligence within college teaching clinic settings. This study bridges measurement evidence from three popular data collection modalities and offers support for higher levels of quality for web‐based data collection.