bluuebunny/crossref_metadata_2025_split huggingface dataset:
Transformational leadership and branding behavior in Taiwanese hotels
Authors: Uen Jin‐Feng , Wu Ting , Teng Huei‐Chun , Liu Yu‐Shuan 
Published: January 2012

PurposeThe purpose of this paper is to investigate the messages delivered by transformational leaders to front‐line employees to build an organizational brand climate and encourage employees' branding behaviors, to attain better company performance within the Taiwanese hotel industry.Design/methodology/approachSurvey data were obtained from 34 human resource managers and 326 customer contact employees working in Taiwanese hotels.FindingsTransformational leadership was found to have both direct and indirect positive influences on the development of organizational brand climate and employees' branding behavior.Practical implicationsResults suggest that transformational leaders may facilitate employees' branding behaviors by developing an organizational brand climate to distinguish the organization from its competitors and develop long‐term customer relationships.Originality/valueThis study advances the knowledge of antecedents and outcomes of the organizational brand climate by applying a multilevel approach to reflect the hierarchical nature of brand distinctiveness within the Taiwanese hotel industry.
An exploratory study of marketing, physical and people related performance criteria in hotels
Authors: Ramanathan Ramakrishnan 
Published: January 2012

PurposeUsing data from online guest ratings, the purpose of this paper is to explore how the performance of hotels in terms of various criteria influences loyalty behavior of customers.Design/methodology/approachRatings of 333 hotels in the UK were collected from the web site www.laterooms.com and statistical analysis performed.FindingsThe criterion related to marketing management (Value for money) was found to be the most important criterion influencing loyalty behavior of customers in UK hotels. Further, it was found that good performance of hotels in terms of physical‐product management can significantly influence the intentions of business guests to stay again, whereas leisure guests expect good performance both in terms of physical‐product management and people and process management. While guests of independent hotels value performance in terms of people and process management, guests of chain hotels value both physical‐product management and people and process management. Finally, it was found that the significance of criteria related to physical‐product management and people and process management generally varies across star ratings.Practical implicationsExpectations of guests have been found to be quite different across various categories – star classifications, chain and independent hotels, and leisure and business guests. This implies that a general solution may not satisfy guests belonging to all these categories. For example, business and leisure guests perceive facilities differently and hence hotel managers need to provide different kinds of services to satisfy them. Similarly, the finding that business guests attach higher importance to criteria related to physical‐property management, in deciding their intention to stay again in the UK hotels, compared to people and process management, has interesting practical implications. This indicates that good performance of hotels in maintaining room quality and cleanliness can significantly influence the intentions of business guests to stay again.Originality/valueThis is one of the first studies to statistically analyze online guest ratings. It extends the applicability of the frameworks developed in the earlier literature by employing them with the new data source (online ratings).
Do economies of scale exist in the Atlantic City casino industry?
Authors: O'Donnell James M. , Lee Seoki , Roehl Wesley S. 
Published: January 2012

PurposeThe purpose of this paper is to examine evidence indicating the presence of economies of scale among Atlantic City casinos at the property‐level and between multi unit and single unit operators.Design/methodology/approachThe study extended two previous studies by performing a vertical analysis of financial performance data and by using multiple regression analysis to study costs and revenues over time. The study collected 320 annual property observations for the main analysis for the period of 1980 to 2009 and used detailed financial performance data for the 2007‐2009 period.FindingsFindings from both forms of analysis support the existence of scale economies in Atlantic City at both the property level and for multi unit operators.Originality/valueResults of this study suggest that there are economies of scale for casinos in Atlantic City. Additionally, larger size was associated with better performance even during the current economic downturn. Managers or owners of casinos in Atlantic City may consider developing large physical size of their casinos when it is feasible. Additionally, the success of multi unit operators compared to single unit operators has implications for acquisitions while property values are depressed. Replication as a tool to aid generalization of results across time and situation contexts is illustrated and a number of future research lines are suggested.
The determinants of a culture of partying among managers in the hotel industry
Authors: O'Neill John W. 
Published: January 2012

PurposeThe purpose of this paper is to explore the apparent norm of partying that persists in the hotel industry despite evidence suggesting it can negatively affect both employees and organizations.Design/methodology/approachTelephone surveys of 544 managers from 65 hotels were conducted. Multiple regression analyses and analyses of variance were performed to examine the extent to which differences in hotel organizational culture, hotel classification, hotel corporate organization, hotel size and manager age affect the extent to which employees spend time gathering and partying with their work colleagues outside work.FindingsThe paper finds that in hotels with organizational culture oriented towards work and family balance, managers displayed less partying behavior. It also finds that such work and family culture may vary based on certain hotel corporate organizations, hotel location classifications, and hotel sizes, because partying behavior significantly varies based on such corporate, locational and size differences. Findings also indicate that relatively older employees spend less time than younger employees partying with work colleagues outside work.Research limitations/implicationsLimitations include the use of self reports of hotel managers from full‐service hotels in the USA.Practical implicationsA workplace culture oriented towards work and family balance may yield less partying behavior, which may be particularly relevant in certain hotel types and sizes, and may have positive implications for reducing turnover and health care costs.Originality/valueThis study explores the common practice, but understudied topic of hotel employees partying with colleagues outside work. In so doing, it provides greater understanding of the phenomenon to researchers and practitioners.
The role of hotel owners: the influence of corporate strategies on hotel performance
Authors: Xiao Qu , O'Neill John W. , Mattila Anna S. 
Published: January 2012

PurposeThe purpose of this paper is to examine corporate strategic effects on hotel unit performance. Taking a hotel owner's perspective, the relationship between four types of the owner's corporate level strategies and the hotel property financial performance are examined.Design/methodology/approachThis study is built on a secondary data set provided by Smith Travel Research. A total of 2,012 hotels across the USA were analyzed for the period between 2003‐2005.FindingsThe findings support the existence of corporate effects in the US lodging industry. It is revealed that a hotel owner's corporate strategies do influence hotel property level financial performance. Specifically, a hotel owner's expertise in implementing superior strategies regarding segment, brand, operator, and location (i.e. state) are critical to hotel unit financial performance.Research limitations/implicationsThe main limitations of this study include the limited number of years with available data, lack of knowledge on the names of hotel owners, brands and operators, and the performance measures focusing only operating but not value/return measures.Practical implicationsThis research shows that a hotel owner can have significant influence on the operating performance of its hotel properties by implementing strategies regarding its properties' locations, segments, brand affiliations and operators. Specifically, brand affiliation has shown a consistently larger impact on both revenue and profit than other corporate strategies, and consequently should receive particular attention from the owner to carefully assess the brand's potential contribution before engaging in a franchise agreement.Originality/valueThis research expands the strategy research in the hospitality field by linking two key strategy constructs – corporate effects and corporate strategy – together and by revealing their collective influence on hotel performance.
Pedagogical concerns in doctoral supervision: a challenge for pedagogy
Authors: Zeegers Margaret , Barron Deirdre 
Published: January 2012

PurposeThe purpose of this paper is to focus on pedagogy as a crucial element in postgraduate research undertakings, implying active involvement of both student and supervisor in process of teaching and learning.Design/methodology/approachDrawing on Australian higher degree research supervision practice to illustrate their argument, the authors take issue with reliance on traditional Oxbridge conventions as informing dominant practices of supervision of postgraduate research studies and suggest pedagogy as intentional and systematic intervention that acknowledges the problematic natures of relationships between teaching, learning, and knowledge production as integral to supervision and research studies.FindingsThe authors examine issues of discursive practice and the problematic nature of power differentials in supervisor‐supervisee relationships, and the taken‐for‐grantedness of discursive practice of such relationships. The authors do this from the perspective of the student involved in higher degree research programs, a departure from the bulk of the literature that has as its focus the perspective of the supervisor and/or the institution.Originality/valueThe paper examines the perspective of the student involved in higher degree research programs, a departure from the bulk of the literature that has as its focus the perspective of the supervisor and/or the institution.
Supervising doctorates at a distance: three trans‐Tasman stories
Authors: Andrew Martin 
Published: January 2012

PurposeThe purpose of this paper is to describe the challenges of post‐traditional, distance PhD supervision and suggest pedagogical interventions to bridge the distance. The paper investigates the skills and understandings necessary for mediating the supervisor‐supervisee dyad within faceless encounters.Design/methodology/approachGrounded in a literature review and using interview‐based narratives, the paper describes a case study investigating the needs and experiences of three part‐time, trans‐Tasman PhD students, writing practitioner‐ or practice‐led research (PLR) higher degrees by research (HDR) by artefact and exegesis.FindingsFindings reveal the importance of proactivity, dialogue and mutual trust and the necessity of knowing which interactions, including e‐moderated supervisions and fast‐turnaround electronic communications, potentially help to bridge the gulf.Research limitations/implicationsWhile this small‐scale study makes no major claims that results can be generalised, the results are pertinent to those involved in distance HDR supervision, particularly in PLR.Originality/valueAs distance supervisions become increasingly commonplace, HDR supervisors need to build best practice models from shared personal and professional understandings of effective supervisory interventions in this mode.
E‐Portfolio for enhancing graduate research supervision
Authors: Le Quynh 
Published: January 2012

PurposeE‐Portfolio is a powerful tool for demonstrating evidence of learning and achievements in graduate research. The purpose of this paper is to examine the concept, structure and functions of e‐Portfolio in graduate research and discuss the significance of the role of e‐Portfolio in enhancing the quality of graduate research students and their learning environment.Design/methodology/approachThe discussion starts with the concept of e‐Portfolio in the context of modern digital technology and innovative educational perspectives, which emphasise critical thinking, social interaction, task‐based learning, and independent learning.FindingsIt is found that e‐Portfolio greatly enhances three important aspects of research students: academic development, research profile and social networking. E‐Portfolio empowers research students to take full control of their own learning and research journey.Originality/valueThe paper shows that e‐Portfolio contributes to the enhancement of educational practices in terms of moving the teaching and learning focus from supervisor‐centred to student‐centred learning and research, as well as from technological control to technological empowerment.
Completion mindsets and contexts in doctoral supervision
Authors: Green Pam , Bowden John 
Published: January 2012

PurposeDoctoral candidates are now located within a research context of performativity where the push to successfully complete in a timely manner is central. The purpose of this paper is to develop a model of completion mindset within a completion context to assist research students and supervisors.Design/methodology/approachThe research was undertaken using qualitative interviews involving both PhD candidates and research supervisors, with transcripts analysed both manually and using NVivo. The paper addresses two questions: How can supervisors create a supportive completion context and help candidates to develop an effective completion mindset? What approach does a candidate need to take and what environment does a supervisor need to create in order to facilitate timely successful completion? These key questions are addressed through examples of individual success stories as well as through the development of a series of supervisory models.FindingsThe need to complete “on time” often clashes with concerns for the quality of the final outcomes. The paper shows, both from analysis of the data and theoretical reflection, that a “completion mindset” is an essential element in the pursuit of doctoral success. It is argued that “mindfulness” is part of this mindset, which needs to be located in a “completion context”.Originality/valueIn presenting both theoretical and practical positions, as well as the implications for quality, the paper contributes to the current debates surrounding research supervision. The paper extends Green's RIP (relational, intellectual, physical) model for supervisory practice to include emotionality as an explicit aspect.
How social identification and trust influence organizational online knowledge sharing
Authors: Ho Li‐An , Kuo Tsung‐Hsien , Lin Binshan 
Published: January 2012

PurposeThe purpose of this study is to propose a conceptual structural equation model to, first, investigate the relationships among knowledge management (KM) system quality, employees' self‐perceived social identification, trust at workplace as well as online knowledge sharing behaviors, and, second, demonstrate the direct and indirect effect of social identification and trust at workplace on online knowledge sharing from the perspective of KM system quality.Design/methodology/approachA questionnaire was distributed to 437 full‐time employees (n=437) from three technology companies in Taiwan. These companies have had years of experience in implementing KM systems. Data were analyzed by employing structural equation modeling.FindingsThe results show that: social identification and trust at workplace have a mediating effect on online knowledge sharing within organizations; trust at workplace is the stronger mediator than social identification; social identification has a positive and significant impact on trust at workplace; and there is significant correlation between KM system quality and social identification as well as trust.Practical implicationsBased on these findings, organizations in Taiwan that aim to maximize the effectiveness and efficiency of KM systems should find ways to enhance employees' self‐awareness on social identification and trust in the workplace.Originality/valueThe conceptual model provides useful information for managers to enhance knowledge sharing through the formation of social identification and promotion of trust at workplaces.
Exploring satisfaction with the portal's “Cs”: assessing US and Korean preferences
Authors: Kim Sung‐Eon , Arnett Kirk P. 
Published: January 2012

PurposeHorizontal mega portals power the Internet by guiding millions of users who wish to communicate, search, shop, and perform a multitude of other tasks made possible via the Internet. The purpose of this study is to find which portal service functions generate satisfied users in Korea and in the USA based on the concept that mega portals developed in different countries may have different macro‐level services that satisfy the portals' users.Design/methodology/approachThe survey instrument was used to capture portal service usage and overall portal satisfaction. The exploratory nature of this study lends itself to a limited hypothesis regarding the significance of mega portal macro services on user satisfaction. Partial least square analysis via PLS‐Graph was used to analyze the data for the measurement model for portal satisfaction.FindingsThe result of the study shows that the influential C‐services factors for user satisfaction are different between Korea and the USA. User satisfaction for portal usage is significantly influenced by Content and Community in Korea and is significantly influenced by Content and Communication in the USA. But user satisfaction is not significantly influenced by Commerce and/or Coordination for either country.Originality/valueThis study verifies that there are preference differences between countries. As turf battles between major Internet portals continue, any ramp up of portal services without regard for what might be a very high user audience appeal or for what might be different based on cultural differences will likely generate a disappointing outcome.
A study of purchasing behavior in Taiwan's online auction websites
Authors: Yeh Jih‐Chun , Hsiao Kuo‐Lun , Yang Wei‐Ning 
Published: January 2012

PurposeRecently, an increasing number of Internet users have begun to purchase various products, both secondhand and new, from online auction websites. However, some Internet users are still hesitant to purchase products from these websites. Moreover, the factors affecting male and female users' intention to shop on the websites may be different. Past studies have indicated that uncertainty is a major determinant of online shopping behaviors and may have different effects on men's and women's purchase intentions. Therefore, to explore the differences, this study seeks to propose a research model based on uncertainty and agency theory.Design/methodology/approachThis study included members of the Yahoo! and PChome online portal sites in Taiwan as research subjects. A web survey was conducted, and data were collected from a total of 313 bidders of online auctions. The casual model was validated using partial least squares (PLS) techniques.FindingsGender moderated most of the relationships in the research model. The analysis results showed that the factors influencing men's and women's uncertainty are different. In addition, uncertainty has stronger influence on men's intention to purchase products from online auction websites.Practical implicationsThis study contributes to a theoretical understanding of the factors that promote men's and women's intention to purchase products from online auction websites. From a practical perspective, insights provided by this study can help online auction service providers understand buyers' concerns and eliminate the sources of the uncertainty.Originality/valueThe primary value of this paper lies in providing a better understanding of male and female behaviors on online C2C market, and investigating the gender differences in the factors that influence the consumers' purchase in online auctions.
After “Watson”
Authors: Abeles Tom 
Published: January 2012

PurposeThis essay aims to explore the changes that will occur in both the natural and social sciences in general and education in particular with the advent of the cloud, fast computers and sophisticated data analysis software coupled with artificial intelligence.Design/methodology/approachThe paper looks at literature, particularly science fiction, and recent developments in technology.FindingsWith massive data and analytical capabilities existing, ubiquitously in the “cloud” coupled with low cost access via smart phones, tablets and similar technologies, the cost of knowledge acquisition will asymptotically approach zero and the movement of knowledge across geo‐political boundaries will profoundly affect all across the planet.Originality/valueThe paper reveals that the potential of the leveling of knowledge will change the relationships between the developed and developing countries.
Integration of education with research and development and the export of higher education
Authors: Kantola Mauri , Kettunen Juha 
Published: January 2012

PurposeThe purpose of this paper is to present a framework combining the approaches of the innovation pedagogy, strategic planning of higher education and the research, development and innovation (RDI) in order to support the export of higher education.Design/methodology/approachThe export of education can be included in the framework by taking the innovation pedagogy as a starting point – an approach developed for the universities of applied sciences with the emphasis of efficient leaning in projects and the institution's external impact. Strategic management defines strategic objectives, which take into account the European education policy and the regional and international demand for higher education. The empirical part of the paper is based on the study of the Turku University of Applied Sciences (TUAS) focusing on the networked applied research and development activities and the combination of the education and the RDI activities using learning in the projects approaches.FindingsThe building of the strategic partnerships seems to be one of the main instruments of the export process and to use the support of the external broker organization outside of the universities. The advantages of the student learning in the RDI projects are: the drop‐out rates can be decreased, the length of study can be shortened, the transfer of knowledge can be increased, the supervision of students can be increased, the experience of students from projects increases the employment opportunities and the integrated model of innovation pedagogy can be exported to other countries.Originality/valueThe framework presented in the paper could be developed towards mechanisms of sharing the knowledge concerning different global learning ecosystems.