bluuebunny/crossref_metadata_2025_split huggingface dataset:
A performance index approach to library collection
Authors: Prathap Gangan , Mittal Rekha 
Published: November 2010

PurposeThe purpose of this paper is to demonstrate the new application of a performance index (p‐index), extending its use to libraries for measuring and evaluating library circulation statistics in terms of quality and quantity of library books usage by subjects.Design/methodology/approachThe study uses NISCAIR library circulation data and computes p‐index as well as h‐index for comparing usage in different subjects.FindingsThe results indicate that a two dimensional map of quality vs quantity of transactions can be used for better understanding and evaluation of library usage.Research limitations/implicationsThe h‐ and p‐indices and the quality‐quantity maps can be used as a benchmark for monitoring library performance in addition to finding out high value areas in the library collection, high value users, and high value books.Practical implicationsThe paper is able to supplement the insights normally available from routine statistical analysis of circulation data.Originality/valueThis study may help in providing knowledge/insights in building up collections.
The use of web statistics in cultural heritage institutions
Authors: Voorbij Henk 
Published: November 2010

PurposeThis paper aims to describe the use of web statistics by libraries, archives and museums in The Netherlands.Design/methodology/approachThree methods were applied: a survey among more than 100 institutions, interviews and content analysis of annual reports.FindingsMost institutions gather web statistics. A large variety of packages is used, which hinders comparison among institutions. Web statistics are used for practical purposes, such as adapting the web site or setting priorities for further digitization, and as a critical success factor. Most archives and museums mention web statistics in their annual report. Usually, they do not explain the data and do not provide background information, which makes it difficult to interpret them.Research limitations/implicationsThe sample represented institutions with above average interest in, or experience with, digitizing.Practical implicationsThis inventory may stimulate large‐scale use of web statistics in cultural heritage institutions and be the first step towards standardization.Originality/valueThis study is the first attempt to investigate the use of web statistics in cultural heritage institutions in The Netherlands.
Unifying information behaviour and process: a balanced palette and the balanced scorecard
Authors: Foster Allen , Ferguson‐Boucher Kirsten , Broady‐Preston Judith 
Published: November 2010

PurposeThis paper aims to put forward a “balanced palette” approach using balanced scorecard principles to evaluate the multiple elements of behaviour and process identified in a recent conceptual model developed by Foster and Ferguson‐Boucher at Aberystwyth University.Design/methodology/approachBuilding on Foster and Ferguson‐Boucher's conceptual model the paper reports on a tripartite approach applying information behaviour, records management and organization behaviour theory that is used to develop an analytical tool to measure information and process in organizations.FindingsThe study identified compatibility between the principles identified in the Foster Ferguson‐Boucher (FFB) model and the principles associated with the balanced scorecard (BSC) technique and Broady‐Preston's earlier work. Bringing together the FFB model and the BSC technique the resulting matrix, the Information Situation Scorecard, permits the assessment of information agent roles in the context of some accepted strategic measures while also reflecting the different emphasis that information and behaviour require.Originality/valueBuilding on analysis of earlier work, and adapting the principles of the balanced scorecard this paper offers a holistic evaluation of information situations that encompass information behaviour, organization behaviour and records management within a single evaluative framework.
A framework for tracking changes in library user preferences using multicriteria methods and non‐parametric statistical analysis
Authors: Meletiou Aristeidis 
Published: November 2010

PurposeLibraries constitute a highly developing area as they always enrich their offered services in order to satisfy users' expectations. One of the most important factors in customization strategies and improvement of individual services must be user preferences. However, customization requires an in‐depth analysis of user preferences and an evaluation of future behavior. The main objective of this paper is to present a framework for analyzing changes of user preferences in a library.Design/methodology/approachThe paper presents detailed results of two independent user satisfaction surveys conducted in an interval of five years in the Library of the Technical University of Crete and analyzes them using a proposed framework. However, the framework can be applied in every modern library. The analyses are based on non‐parametric statistical techniques and a multicriteria satisfaction analysis method, which is a multicriteria preference disaggregation approach.FindingsOverall, user judgments for both surveys show that 50‐70 percent of users are “very satisfied” or “satisfied”. The percentage of “satisfied” users increased from 2005 to 2010 (almost 18 percent) and “very satisfied” remained almost the same.Practical implicationsResults are mainly focused on the evaluation of potential trends of user preferences. Furthermore, results of a benchmarking analysis are also presented, based on the evolution of satisfaction levels for the quality characteristics of the offered services.Originality/valueThe goal of the presented study and proposed framework and methodology is to help library decision makers track changes to user preferences and improve the provided services according to those preferences.
Service quality of the University of the Punjab's libraries
Authors: Arshad Alia , Ameen Kanwal 
Published: November 2010

PurposeThe purpose of this paper is to measure service quality of academic libraries of a major university from students' perspectives and to determine libraries' own performance towards meeting users' expectations.Design/methodology/approachResearch settings of the study were University of the Punjab's academic libraries, excluding the main library. A survey method was chosen as a method of investigation and a modified SERVQUAL questionnaire was used to explore users' desired and perceived service levels along a seven‐point Likert scale. The sample of the study was selected using stratified random sampling through proportional allocation.FindingsThe results revealed that users' expectations were high as compared to their perceptions, and a discrepancy was found between expectations and perceptions of all 22 SERVQUAL statements. The overall service quality and satisfaction of the university's libraries was found to be somewhat good. Users were satisfied with library staff's courteous and caring behavior. However, university librarians desperately need to take remedial actions to improve library staff's competency and physical facilities. Users preferred the “tangibles” dimension more than other dimensions.Originality/valueThis study is the first to measure the service quality of the university's academic libraries and is particularly significant for librarians and university administrators who wish to explore the strengths, weaknesses and threats of quality library services. The findings will assist them to review their service policies and take steps to improve service quality of a university's libraries.
Why do members contribute knowledge to online communities?
Authors: Chou Shih‐Wei 
Published: November 2010

PurposeThis study aims to better understand individuals' motives for contributing knowledge in an online community.Design/methodology/approachAn integrated model is developed based on a motivational model and social cognitive theory. To validate the model two online communities: the Electronic Engineering Times in Taiwan and China were surveyed.FindingsIt was found that both perceived identity verification and performance expectancy are positively associated with satisfaction, which in turn affects knowledge contribution. Performance expectancy is affected by both computer self‐efficacy and computer anxiety, and perceived identity verification is influenced by members' innovativeness in IT.Originality/valueThis is the first study which aims to assess the relationships between individuals' differences, intrinsic and extrinsic motivation, and knowledge contribution. The findings can help managers to build an effective community.
User evaluation of textual results clustering for web search
Authors: Pu Hsiao‐Tieh 
Published: November 2010

PurposeClustering web search results into dynamic clusters and hierarchies provides a promising way to alleviate the overabundance of information typically found in ranked list search engines. This study seeks to investigate the usefulness of clustering textual results in web search by analysing the search performance and users' satisfaction levels with and without the aid of clusters and hierarchies.Design/methodology/approachThis study utilises two evaluation metrics. One is a usability test of clustering interfaces measured by users' search performances; the other is a comprehension test measured by users' satisfaction levels. Various methods were used to support the two tests, including experiments, observations, questionnaires, interviews, and search log analysis.FindingsThe results showed that there was no significant difference between the ranked list and clustering interfaces, although participants searched slightly faster, retrieved a larger number of relevant pages, and were more satisfied when using the ranked list interface without clustering. Even so, the clustering interface offers opportunities for diversified searching. Moreover, the repetitive ratio of relevant results found by each participant was low. Other advantages of the clustering interface are that it highlights important concepts and offers richer contexts for exploring, learning and discovering related concepts; however, it may induce a certain amount of anxiety about missing or losing important information.Originality/valueThe evaluation of a clustering interface is rather difficult, particularly in the context of the web search environment, which is used by a large heterogeneous user population for a wide variety of tasks. The study employed multiple data collection methods and in particular designed a combination of usability and comprehension tests to offer preliminary results on users' evaluation of real‐world clustering search interfaces. The results may extend the understanding of search characteristics with a cluster‐based web search engine, and could be used as a vehicle for further discussion of user evaluation research into this area.
Understanding the consistent use of internet health information
Authors: Kim Kyoung‐Hwan 
Published: November 2010

PurposeThe purpose of this paper is to analyse whether internet experience, process quality, outcome quality, customer satisfaction, and post‐use expectations affect the consistent use of health information online by Chinese internet users and how these factors are related to one another.Design/methodology/approachData were collected from 219 Chinese university students who are currently using, or have used, the health information services available on the internet. Tertiary students were selected because they are active internet users who frequently use the internet to search for information.FindingsInternet experience affects process quality, but it has no direct relation to outcome quality or customer satisfaction. Process quality determines customer satisfaction toward health information available on the internet and influences the outcome quality; however, the outcome quality is not related to customer satisfaction. The decision to reuse health information found on the internet is influenced by both customer satisfaction and post‐use expectations. The customers' post‐use expectations are primarily influenced by customer satisfaction.Practical implicationsFor a successful internet business, internet marketers should recognise that service quality includes both process quality and outcome quality and plan new campaigns that take this factor into consideration. Tracking post‐use expectations can help predict, with reasonable accuracy, the relationship between customer satisfaction and retention of health information found on the internet.Originality/valueThis study provides a better understanding about the users of health information found on the internet in China by taking into account the above‐mentioned factors: internet experience, post‐use expectation, process quality, and outcome quality.
Three‐dimensional context‐aware tailoring of information
Authors: Grønli Tor‐Morten , Ghinea George 
Published: November 2010

PurposeThe purpose of this paper is to explore the notion of context in ubiquitous computing. Personal Information Managers exploit the ubiquitous paradigm in mobile computing to integrate services and programs for business and leisure. Recognising that every situation is constituted by information and events, context will vary depending on the situation in which users find themselves. The paper aims to show the viability of tailoring contextual information to provide users with timely and relevant information.Design/methodology/approachA survey was conducted after testing on a group of real world users. The test group used the application for approximately half a day each and performed a number of tasksFindingsThe results from the survey show the viability of tailoring contextual information to provide users with timely and relevant information. Among the questions in the questionnaire the users were asked to state whether or not they would like to use this application in their daily life. Statistically significant results indicate that the users found value in using the application.Originality/valueThis work is a new exploration and implementation of context by integrating three dimensions of context: social information, activity information, and geographical position.
How to improve trust toward electronic banking
Authors: Muñoz‐Leiva Francisco , Luque‐Martínez Teodoro , Sánchez‐Fernández Juan 
Published: November 2010

PurposeThe purpose of this paper is to contribute to the field of trust research with a focus on optimising this perception via electronic transactions in the banking industry. Specifically, the study aims to examine trust toward a bank and its dependability using a variety of “institution‐based” trust mechanisms, such as security of transaction, reputation and web quality.Design/methodology/approachIt is expected that the manner in which the trust‐generating mechanisms are presented has different effects on the level of trust in the internet banking services. The analysis of these influences is based on an experimental design applied to internet banking users with the aim of treating the scenarios defined by combinations of stimuli. In particular, a design was used with three intra‐subject factors: the first two, manipulated a priori, combine seals and their associated clauses or arrangements, while the third considered a bank website's quality from the user viewpoint.FindingsThe analysis discovers that the mere presence of seals is not in itself important for the explanation of beliefs about trustworthiness and dependability of a website with electronic banking services. However, the manner in which the trust‐generating mechanisms are presented, either individually or in their different combinations, has different effects on trust.Research limitations/implicationsThe study is limited to data from one country and a single specific context (a new electronic banking website), so care should be taken when generalising to other electronic businesses. The findings contribute several recommendations for web design and optimisation of the online services and/or content offered by a bank.Originality/valueThis paper is the first study to evaluate the combined effects of four seals generators of trust in a bank's website and its associated arrangements or clauses as well as design quality. The study will provide greater understanding of navigation behaviour and the decisions made by users of electronic banking.
Antecedents and consequences of trust in online product recommendations
Authors: Hsiao Kuo‐Lun , Chuan‐Chuan Lin Judy , Wang Xiang‐Ying , Lu Hsi‐Peng , Yu Hueiju 
Published: November 2010

PurposeThis paper aims to improve understanding of the reasons why people trust the information about product recommendations on social shopping networks of websites, a new e‐commerce method which combines social networking and shopping, and to investigate the impact of the trust on the consumers' intention to purchase products from the online shop of a website.Design/methodology/approachAn online survey instrument was developed to gather data, and 1,219 questionnaires were used to test the relationships in the proposed model.FindingsThe results indicated that perceived ability, perceived benevolence/integrity, perceived critical mass, and trust in a website were four important antecedents of trust in product recommendation in a social networking site. In addition trust in product recommendations can influence the consumers' intention to purchase from the website through increasing their intention to purchase the products.Research limitations/implicationsThe research model demonstrated the importance of trust in product recommendations to online consumers' transaction intention.Practical implicationsThe results of the study showed that trust in product recommendations will influence consumers' purchase intentions. Therefore a social shopping website or the websites transforming into social shopping websites should put more emphasis on ways to establish the virtual communities or social networks which can provide the information about product recommendations that consumers trust.Originality/valueThe study provides a comprehensive framework of the antecedents and effects of consumers' trust in recommendations in the context of social shopping.
Pragmatic issues in calculating and comparing the quantity and quality of research through rating and ranking of researchers based on peer reviews and bibliometric indicators from Web of Science, Scopus and Google Scholar
Authors: Jacsò Péter 
Published: November 2010

PurposeThe purpose of this paper is to analyse the findings of two recently published papers (Norris and Oppenheim, 2003; and Li et al., 2010).Design/methodology/approachThe findings were analysed from the practitioner's perspective about the procedures involved in calculating the indicator values and the ranks and ratings. This was done with the purpose of playing the devil's advocate, contemplating the reservations and arguments of those who do not want to use metrics based on database searches.FindingsOne advantage of this project is that its results can be compared at least partially with the findings of the three earlier RAEs (although its grade classes have changed), as well as with some of the other ranking lists in library and information management areas.Originality/valueVery importantly, the authors concluded that “it would be premature in the extreme to suggest that citation‐based indicators could be used as a cost‐effective alternative to expert judgments”. This is a strong, very realistic and fair statement. Even this recent project's results are very valuable in spite of the problems mentioned.
Developing the skills of HR business partnership: consulting and change management
Authors: Younger Jon , Younger Aaron , Thompson Nate 
Published: November 2010

PurposeThe aim of this paper is to explore the importance and development of HR consulting and change management skills.Design/methodology/approachThe paper describes the results of a study of HR consulting and change management skills, and the practical application of consulting and change management skills through professional education combined with action learning in a major global corporation.FindingsThe HR professionals in the study, drawn from a wide range of organizations, industries and geographies, tend to have a much higher level of confidence in their consulting and change management skills than the line managers who participated in this research.Originality/valueIn addition to pointing out specific areas where consulting and change management skills need to be improved, the paper demonstrates the value of increased skills through a case example of the impact of improving HR professional consulting and change skills in a top European‐based and global energy company. Following the review of this initiative and its impact, the paper identifies specific practical steps and methods for increasing HR consulting and change management effectiveness.
Assessing professional development program impact
Authors: Haskins Mark E. , Shaffer George 
Published: November 2010

PurposeThis paper aims to present a useful framework for guiding HR leaders, and their executive education (EE) program providers, towards program assessments that focus on, and capture, information related to the enterprise‐level benefits created by a customized professional development education program.Design/methodology/approachThis paper is the culmination of 40 years of working with corporations in the design, development, delivery, and assessment of EE professional development programs. It is also inspired, more recently, by the program assessment perspective that several larger corporate clients have sought and have most highly valued.FindingsA guiding framework for enterprise‐level EE program assessment is presented.Practical implicationsThe framework presented here is immediately and broadly applicable to those HR managers engaged in partnering with providers of custom EE professional development programs aimed at enhancing organizational‐level benefits. In addition, an example of a set of program assessment content prompts is provided in order to help HR leaders fashion their own IMPACT‐inspired assessment instrument.Originality/valueReaders are provided with a field‐inspired framework for EE program impact assessment. The paper posits the framework as an alternative to a more traditional individual‐only impact assessment and to a more problematic finance‐based ROI approach to program assessment.
The point of partnership: the case for employer engagement in education
Authors: Mann Anthony , Glover Carol 
Published: November 2010

PurposeThe Education and Employers Taskforce is a London‐based charity that was launched in October 2009 to help employers and educational organisations form effective relationships. The aim of this paper is to explore the benefits to employers and employees to be gained from engaging with schools on a voluntary basis.Design/methodology/approachThe paper highlights research in four areas – staff development, staff engagement, recruitment, and corporate reputation – and concludes with a case study demonstrating how volunteering can be beneficial for business.FindingsThere are significant benefits for employers and employees across the four research areas from engaging with education and young people.Originality/valueOwing to the positive impact on personnel performance, the paper suggests that education volunteering should sit within the HR function.