bluuebunny/crossref_metadata_2025_split huggingface dataset:
Transformational change in organisations: a self‐regulation approach
Authors: Kuntz Joana R.C. , Gomes Jorge F.S. 
Published: February 2012

PurposeThe purpose of the present paper is to advance a testable model, rooted on well‐established control and self‐regulation theory principles, explaining the causal links between change‐related sensemaking, interpretation, readiness and subsequent behavioural action.Design/methodology/approachFollowing a review of the two motivation theories and clarification of change‐related sensemaking, interpretation, and readiness concepts, the paper proposes a series of research propositions (illustrated by a conceptual model) clarifying how these concepts interact with self‐regulating mechanisms. In addition, the feedback model exemplifies how cognitive processes triggered by new knowledge structures relate to behavioural action.FindingsThe model expands upon other existing frameworks by allowing the examination of multi‐level factors that account for, and moderate causal links between, change‐related sensemaking, interpretation, readiness, and behavioural action. Suggestions for future research and guidelines for practice are outlined.Practical implicationsThe variables and processes depicted in the model provide guidelines for change management in organisations, both for individuals and for groups. By eliciting important self‐regulating functions, change agents will likely facilitate sensemaking processes, positive interpretations of change, change readiness, and effective change behaviours.Originality/valueThis paper makes two contributions to the literature. First, it offers a comprehensive and dynamic account of the relationships between change‐related sensemaking, interpretation, readiness, and behavioural action decision‐making. Second, it elucidates the impact of human agency properties, namely the interplay of efficacy perceptions, social learning, and self‐regulating mechanisms on these change‐related cognitive processes and subsequent behavioural outcomes.
Analogical foundation of the scope of organizational change
Authors: Fuentes‐Henríquez Fernando , Del Sol Patricio 
Published: February 2012

PurposeThe purpose of this study is to attempt to analyze how the distance of analogies used during the strategy formulation process is a critical driver used to explain the different scopes of implemented changes.Design/methodology/approachThis study was based on field research using primary data gathered from 70 firms by means of an 83‐item survey. The questions were carefully constructed and answered by top managers according to a four‐point scale. The three hypotheses were analyzed using multiple linear and quadratic regression analysis.FindingsThe study defines a new concept of analogy's distance. Firms implement incremental changes when top managers use either short‐ or long‐distance analogies within the strategic formulation process, whereas radical changes are implemented when top managers apply medium‐distance analogies.Research limitations/implicationsEven though the response rate was higher than recommended by specialists (21.5 percent), the sample was small, and also, more valid and reliable measures of different analogical distances and scopes of change are needed. The findings of this study allow us to make theoretical extensions to the cognitive theory of the strategy formulation process, strategic renewal theory, knowledge‐based view of the firm, storytelling theory of organizations, and the upper echelon theory.Practical implicationsScholars from various disciplines and practitioners agree that analogies are a useful tool for many organizational matters (i.e. design strategy, renewal strategy, conflict management, understanding complex environments, facilitating communications, creating the need for change, and so on). If the firm's upper managers are familiar with external business models, they may use those as analogies in order to obtain strategic recommendations and advice which can be used to design an effective strategy, understand complex management issues, create the need for change, exploit new opportunities to achieve competitive advantages, and so on. Thus, managers have an advantage when they have accumulated a wealth of knowledge about other business models along with life experiences that may come from their past job experiences, participation in development programs with case‐oriented methodology, and being part of business workshops and congress. This information could be used as analogies for undertaking organizational changes to meet daily challenges faced by the firm.Originality/valueThe current literature does not address the different distances of analogies and how they are related to the magnitude of organizational changes. This study emphasizes the importance of the type of analogy being used as a tool to build the firm's business model. The concept of analogical distance has not been discussed in management literature.
Task and relationship conflict in short‐term and long‐term groups
Authors: Curşeu Petru L. , Boroş Smaranda , Oerlemans Leon A.G. 
Published: February 2012

PurposeThe purpose of this paper is to examine the triple interaction of task conflict, emotion regulation and group temporariness on the emergence of relationship conflict.Design/methodology/approachA field study was conducted to test the interaction of emotion regulation and task conflict on the emergence of relationship conflict in 43 short‐term (temporary) groups and 44 long‐term groups.FindingsThe results show that the highest chance for task conflict to evolve into relationship conflict is when groups (both short‐term and long‐term) have less effective emotion regulation processes, while task and relationship conflict are rather decoupled in long‐term groups scoring high on emotion regulation.Research limitations/implicationsThe paper concludes with a discussion of the obtained results in terms of their implications for conflict management in groups. Further research should explore the moderation effects in longitudinal studies in order to fully test the variables in the model.Originality/valueThe paper answers the call for contingency models of intra‐group conflict and tests the moderating effect of two such contingencies in the relationship between task and relationship conflict.
Conflict management and emotions
Authors: Posthuma Richard A. 
Published: February 2012

PurposeThe five studies included in this special issue focus on emotions and conflict management. These studies highlight how conflict management research can help managers, employees, and organizations more effectively manage the emotional aspects of conflict. This paper aims to summarize these studies.Design/methodology/approachFive studies were selected and combined in this single issue so that researchers could have an integrative review of recent research on emotions in the workplace. The studies were chosen to highlight the relationships between emotions and key conflict variables, such as task, relationship, and process conflict; trust; venting; and forgiveness. The studies were also chosen to represent a broad range of samples, including participants from more than 14 countries and cultures.FindingsThese studies indicate that a broad range of positive and negative emotions, such as anger, enthusiasm, excitement, guilt, and remorse, are significantly related in complex and varied ways to various aspects of conflict management. The studies highlight not only the importance of understanding specific emotions in conflict situations, but also the need to understand how and when the regulation of emotions can facilitate effective conflict management.Research limitations/implicationsThese cutting‐edge studies demonstrate how emotions are a needed and important addition to the field of conflict management research – above and beyond cognitions and behaviors. Such findings highlight the need for additional research on emotions in conflict situations. Although these studies represent many different countries, more research is needed that specifically compares and contrasts the influence of emotions on conflict management across various cultures.Originality/valueThis special issue is the first publication to focus on the influence of conflict management in many different countries and cultures.
The influence of emotional and social competencies on the performance of Peruvian refinery staff
Authors: Vito Aliaga Araujo Segundo , Taylor Scott N. 
Published: February 2012

PurposeThe purpose of this paper is to determine the influence of emotional and social competence (ESC) on job performance by considering self‐ratings and the ratings of others (supervisor, peer and subordinate) using a multisource feedback assessment of ESC.Design/methodology/approachThe authors utilized the 2004‐2006 performance evaluations of 36 staff members of the Ilo Copper Refinery, owned by the Southern Peru Corporation. To assess ESC, the Emotional Competence Inventory (ECI 2.0) was administered to the Ilo staff.FindingsThe study reinforces the importance of ESC to workplace performance and provides evidence of ESC's positive influence. The results reveal that 70 percent of the variance of working performance is explained linearly by the total average of ESC, with four significant competencies – self‐confidence, achievement orientation, optimism, and teamwork & collaboration – accounting for 63 percent of the variance.Research limitations/implicationsAs an initial study in Peru, the authors had a small sample size. There is limited independence in the performance evaluations because the evaluators of performance were repeated in several cases. Job performance ratings were based on the following computerized objective assessment: use of abilities, work organization planning, interpersonal relations, results, initiative, aptitude to the work, and creativity.Originality/valueThe paper is aimed at improving understanding of the links between ESC and performance. It is the first study the authors are aware of to examine these relationships in a Peruvian organization. The approach used in this study contributes to and provides evidence of the importance of emotional competence in the workplace.
Competencies matter: modeling effective entrepreneurship in northeast of Italy small firms
Authors: Camuffo Arnaldo , Gerli Fabrizio , Gubitta Paolo 
Published: February 2012

PurposeThe purpose of this paper is to explore if and to what extent the competency portfolio of entrepreneurs affects firm's performance, controlling for a set of individual and organizational variables.Design/methodology/approachApplying nonparametric statistical analysis on data from behavioral event interviews and survey questionnaires to a sample of 53 entrepreneurs (small firm owners), this study investigates: the type, scope and depth of the entrepreneurs' competence portfolio; and the relationship between the entrepreneurs' competence portfolio and their firm performance. The empirical setting is a sample of northeast Italian small family businesses.FindingsThe authors' research shows which are the functional, emotional and cross‐functional competencies that differentiate entrepreneurs' performance and identifies which are the threshold competencies (Self‐control, Information gathering and Visioning) and the distinctive competencies (Planning, Empathy, Business bargaining, Organizational awareness, Directing others and Benchmarking).Originality/valueThe existing literature on the determinants of successful entrepreneurship mostly focuses on technological, financial and institutional factors, even if entrepreneurs' skills, knowledge, creativity, imagination, and alertness to opportunities are at least as much important in shaping small firms' performance. Building on competency modeling techniques and emotional intelligence literature, this study explores the link between personal characteristics and competencies of entrepreneurs and the performance of their firms. The study offers some managerial implications, provides direction to practitioners and policy makers on how to support entrepreneurship and small business development, and suggests future research directions.
Thinking globally, leading locally: Chinese, Indian, and Western leadership
Authors: Gutierrez Betzaluz , Spencer Signe M. , Zhu Guorong 
Published: February 2012

PurposeThe purpose of this paper is to examine senior leadership behaviors across samples of Chinese, Indian, and Western chief executive officers (CEOs).Design/methodology/approachIn this exploratory study, 101 CEOs from three different business contexts were interviewed to understand the leadership demands of widely different business and cultural contexts and the competencies associated with effective performance. The specific situations addressed by leaders were identified.FindingsThe authors found some common characteristics of outstanding CEOs across contexts, such as results orientation/achievement drive and forward thinking. There are also distinctive competencies manifested in the three cultures. While Indian CEOs are more likely to display consideration of the welfare of their nation in business decisions, Chinese CEOs uniquely influence for mutual benefit as well as criticizing themselves. Western CEOs, use interpersonal understanding and talent management.Research limitations/implicationsAlthough the competencies observed are linked to performance by comparisons within each group of outstanding leaders, the authors were unable to obtain contrast groups of more typical leaders in India or China. The Western group was less rigorously defined, perhaps accounting for the less focused nature of their competencies and situations. This study nevertheless suggests that the cultural context is an important variable in leadership.Practical implicationsLeaders may use the paper's insights to suggest how they might expand their own repertoires, either in their own context or in dealing with organizations from other cultures.Originality/valueThis study contributes to the understanding of cross‐cultural management by identifying competencies that are unique to particular business contexts, as well as some that are common to the role.
Changes in the provision of residential care for adults with an intellectual disability: a national longitudinal study
Authors: Kelly Fionnola , McConkey Roy 
Published: February 2012

PurposeThe move from congregated living arrangements to more homely, community‐based accommodation is a policy objective in many developed countries but its implementation is rarely monitored. This paper aims to address this issue.Design/methodology/approachThe National Intellectual Disability Database in Ireland provided the data to explore the changes in provision that occurred from 1999 to 2009 for nearly 8,000 adults resident in either congregated or community‐based accommodation.FindingsOver the ten years, there was a marked rise in the numbers living in community group homes and by 2009 just under 50 per cent of persons resided in community settings. Although there was a reduction in the number of places in congregated options over the decade, this was not uniform in that increased numbers of persons were living in new forms of congregated provision designated as specialist units. Moreover, the estimated annual turnover of 2.4 per cent vacancies per annum meant that nearly half of the new admissions were to congregated settings. Over the ten years, a few people moved to a different type of accommodation although more people moved from congregated to community settings than vice versa. A few moved to more independent living arrangements. Despite unprecedented increased investment in services in this period, on average only 70 new places were created per annum – a 1 per cent increase on total places.Research limitations/implicationsOutmoded models of residential provision are likely to persist unless there is sustained investment in new forms of provision largely through a planned transfer of resources.Originality/valueThis national study illustrates how policy changes could be monitored in other countries.
Commentary on “Changes in the provision of residential care for adult persons with an intellectual disability: a national longitudinal study”
Authors: Turnpenny Agnes 
Published: February 2012

PurposeThe purpose of this paper is to provide a commentary on the previous paper in this issue “Changes in the provision of residential care for adults with an intellectual disability: a national longitudinal study”.Design/methodology/approachThe commentary outlines some of the challenges and potential drivers of deinstitutionalisation and community living including the United Nation's Convention on the Rights of Persons with Disabilities.FindingsThe paper finds that the UN Convention and the practice of international organisations that fund investments in social care can potentially drive the replacement of institutions with community‐based services for people with intellectual disabilities.Originality/valueThe argument for deinstitutionalisation and community living needs to be maintained more broadly rather than being focused on certain countries or regions. Community living for people with intellectual disabilities should be a global agenda with an emphasis on the human rights of people.
Commercial service charge management: benchmarking best practice
Authors: Eccles Timothy , Holt Andrew , Zatolokina Anastasia 
Published: February 2012

PurposeThe paper benchmarks compliance for 2010‐2011 with the RICS Code of Practice for Commercial Service Charges 2006.Design/methodology/approachWhether the proxy adopted is measured by floorspace or number of commercial office buildings, the sample size conforms to Kreycie and Morgan's determination for representative sample size. Data are generated directly from the original documents provided to commercial leaseholders to ensure authenticity and remove the need for third party reporting of said data. This guarantees the data are valid.FindingsThe research discovers that compliance with the RICS Code of Practice for commercial service charges is poorly, if variably, implemented. This contrasts with claims by the professional body.Research limitations/implicationsThe work only concerns 17 corporate tenants operating principally in the financial services sector and data are drawn from the clients of one property services company. Content analysis is utilised in order to interpret the data and requires some subjective judgement by the researchers. The work only refers to multi‐let office space in England and Wales.Originality/valueData are original and the paper offers a unique benchmarking test. This contrasts markedly with the anecdotal evidence offered by the profession in defending their standards of practice and whilst the paper has limitations, it is the largest and most accurate study yet carried out in the field.
Corporate site selection and acquisition in a Nigerian GSM communication company
Authors: Tunde Oladokun Timothy 
Published: February 2012

PurposeThe purpose of this paper is to document the corporate site selection and acquisition process in a Nigerian global system for mobile (GSM) communication company, using a case study approach.Design/methodology/approachThe study integrates a literature review and a case study. The researcher made use of semi‐structured interviews to obtain information about the process of site selection and acquisition from the personnel of the property management department (property managers/SAQ managers) of the studied organisation. Beside the interviews, there was a series of follow‐ups for further clarification through telephone conversation and e‐mail. On average, the interview took about 45 minutes with each respondent, aside from prior occasional discussions undertaken to obtain some data.FindingsData obtained indicated that the process of site acquisition follows the global trend of outsourcing of non‐core services by organizations to consultants who have the technical ability to handle such assignments. The case study also revealed an arrangement of successful collaboration between multinational companies and local/indigenous firms.Research limitations/implicationsThe approach is subject to data distortion as there is no yardstick for comparison in the industry.Practical implicationsThe study has major implications for real estate practice in Nigeria. Real estate practitioners need to acquire the technical ability to meet real estate/site acquisition service requirements of multinational companies. The profession also needs qualified and competent members who can compete favourably with their foreign counterparts, who have hitherto been providing site acquisition services for the foreign companies in their overseas branches.Social implicationsThe method of outsourcing breeds competitiveness for site acquisition service provision and enhances efficient service delivery. It helps indigenous contractors to favourably compete for jobs of international standard.Originality/valueThe study explores the case study approach to provide a guide for foreign investors towards meeting their real estate needs.
A process approach to distribution channel re‐engineering
Authors: Groznik Ales , Maslaric Marinko 
Published: February 2012

PurposeThe aim of the paper is to propose a methodology for distribution network reengineering since for the last few decades there has been growing interest in making more integrated business decisions across larger segments of the logistics and distribution networks.Design/methodology/approachIn this paper, a methodology to assist distribution networks reengineering by integrating logistic processes within the distribution supply chain is developed. The emphasis of methodology is on business processes modeling and reengineering in distribution network.FindingsThe results confirm that distribution network reengineering needs to be a balanced, methodological process that integrates business process reengineering in combination with information technology. Case study findings presented illustrate that the recommended methodology has resulted in considerable cost savings and enhancing effectiveness of distribution networks.Originality/valueThe paper has extended reengineering theory and information technology into a supply chain context. Moreover, it is among the first empirical papers that specifically investigate the relationship between reengineering, information technology and distribution channel management practices; thus the paper fills an important gap in the supply chain literature. The case study provides important insights for both, academia and practitioners, to understand the importance of broader context of distribution channel management in order to better leverage reengineering context by exploiting information technology.