bluuebunny/crossref_metadata_2025_split huggingface dataset:
How an organization changes in ERP implementation: a Taiwan semiconductor case study
Authors: Yin Yeh Jen , OuYang Yen‐Ching 
Published: April 2010

PurposeEnterprise resources planning (ERP) systems often produce intangible benefits and implementation problems related to social and human factors. Implementing an enterprise system in an organization is a complex process. ERP evaluation should treat the human and social effects and the broader organizational consequences. The interpretive approach adopted here by virtue of an in depth case study aims to provide an understanding of the context of ERP‐system implementation, the process over time of mutual influence between the system and its context, how political action takes place, and how cultural attitudes and values changed during the ERP implementation.Design/methodology/approachThe collection of data rested on both interviews with staff at various levels of the subject organization and careful examination of available archived records.FindingsThe paper finds that ERP implementation improved business processes, communication, and the interaction between users and customers. Power issues are problematic to the success of the implementation. Understanding the values of individuals and groups, and managing the power balances, are requisite in the ERP implementation. This paper suggests that human‐resource management requires deep consideration in the implementation processes.Originality/valueThe paper makes a contribution by enhancing the understanding of ERP‐implementation context and the context's interaction with the implementation. This paper provides additional lessons that could be useful to organizations in evaluating ERP implementation.
Impact of information sharing on competitive strength of Indian manufacturing enterprises
Authors: Pandey V.C. , Garg S.K. , Shankar Ravi 
Published: April 2010

PurposeThe purpose of this paper is to find the effect of different types of information sharing on the competitive strengths of the Indian manufacturing enterprises.Design/methodology/approachThe paper is based on the responses received from the Indian manufacturers to a questionnaire based survey. Statistical analysis has been done to identify the relationship with the type of information sharing and the competitive strengths of the manufacturing enterprises.FindingsIt is observed that information sharing has significant impact on the competitive strengths of the manufacturer in order winning parameters like cost effectiveness and service level.Research limitations/implicationsThe paper reflects Indian manufacturing perspective and only positive impacts of the information sharing has been discussed in the paper.Originality/valueThe paper verifies that the various types of information sharing can lead firms to acquire different competitive strengths. Managers should focus on right information sharing in their way to enhance particular competitive strength.
Service process analysis using process engineering and the theory of constraints thinking process
Authors: Pacheco Lacerda Daniel , Augusto Cassel Ricardo , Henrique Rodrigues Luis 
Published: April 2010

PurposeThe paper aims to present a case of integration between process engineering and the thinking process of the theory of constraints (TP‐TOC) through the analysis of an organization's processes, pointing out the complementary aspects between the two theories and their benefits for the organization.Design/methodology/approachThe paper has used an Institution of Higher Education as its case study. The research has started by identifying the processes of the institution and choosing one to model according to the process engineering approach. The process was then analyzed through the elaboration of the current reality tree technique. After the analysis, the evaporating clouds technique was applied in order to breach the assumptions that were avoiding the problems to be solved. Finally, the process has been redesigned based on the results of the previous steps.FindingsThe analysis of this case contributes towards understanding and identifying the causes of the current problems in the studied processes, providing a systemic and systematic view through the proposed approach.Originality/valueThe paper proposes an approach that enables a systematic and systemic analysis of organizations' processes through the use of process engineering and the TP‐TOC.
Managing enterprise resource planning projects
Authors: Dey Prasanta Kumar , Clegg Benjamin Thomas , Bennett David J. 
Published: April 2010

PurposeThe purpose of this paper is to help managers to successfully plan, implement, and operate enterprise resource planning (ERP) projects using a risk management framework.Design/methodology/approachThis paper adopted a combined literature review and case study method. Using literature review, the paper first identified major issues of managing ERP projects and develops a risk management framework for managing those issues. The proposed risk management framework was then applied to a ERP implementation project of a UK‐based energy services group and its effectiveness for managing ERP projects implementation had been demonstrated. Additionally, the risk factors as identified from the case application are compared with the risk factors from the previous researches so as to suggest mitigating measures.FindingsAll the risk factors are categorized into planning, implementation and operations phases along with project processes, organizational transformation and information technology (IT) perspectives. Project implementation phase is the most vulnerable to failure. The case study results reveal that the effect of other projects on on‐going ERP project, management of overall IT architecture and non‐availability of resources for organizational transformation are most critical from likelihood and impact perspectives. Managing risk across various phases of project and equal emphasize to effective project management, organizational transformation and IT adoption are the key to success in ERP implementation.Practical implicationsThe risk factors, which were identified using literature review and the case study, have great significance as mitigating measures of those risks may result successful implementation of ERP projects in the industry. Additionally, proposed risk management framework could be customized to implement ERP projects elsewhere.Originality/valueERP projects are risky as they are capital intensive, technically complex, and call for organizational transformation. There are both success and failure stories. However, both researchers and practitioners agree, that if it can be implemented and operated successfully and benefits should be achievable. Although there are many studies on ERP implementation, little has been discussed on managing risks of ERP projects. Therefore, this paper bridges the gap.
Optimizing competence management processes: a case study in the aerospace industry
Authors: Corallo Angelo , Lazoi Mariangela , Margherita Alessandro , Scalvenzi Massimo 
Published: April 2010

PurposeThe purpose of this paper is to describe the case of a leading Italian aerospace company which developed an integrated system aimed to optimize the management of engineering competencies within the Chief Technical Office function.Design/methodology/approachThe paper was based on a set of interviews to company referents and a one‐year period of researcher's observation at the company site to analyze competence management processes and the application on the field of the methodology and the tool. The approach adopted is to present a real practice following a pragmatic and illustrative approach.FindingsThe integrated system provides an objective method to support critical evaluations related to the management of competencies and actors. The benefits achieved derive from a more effective and efficient monitoring of competencies available to perform given activities, and from the analysis of gaps, actor allocation, and job‐rotation issues.Research limitations/implicationsThe application of the method and the tool is still quite “dependent” from the skills of their developers. Besides, the activities and competencies of those units which support new product development processes should be also integrated in the system.Practical implicationsThe case described can be a useful benchmark for organizations working in complex industries in the effort of improving the performance of engineering activities through an enhanced management of knowledge about people potential and expertise.Originality/valueThe value of the paper may stay in a twofold process/project and people management perspective in the monitoring, development, and scouting of technical competencies.
Unleashing process orientation
Authors: Kumar Vinod , Movahedi Bahar , Miri Lavassani Kayvan , Kumar Uma 
Published: April 2010

PurposeIn the past few years, process orientation (PO) as an integral part of enterprise system (ES) implementation has been the center of attention among practitioners and academics. The purpose of this paper is to shed light on the role of PO in ES implementation through an empirical study of Canadian and US firms.Design/methodology/approachA comparative analysis of ES implementation was performed based on the data collected from a sample of large Canadian and US firms. Exploratory factor analyses were conducted to identify the factors associated with constructs of the research model. Moreover, path analysis approach was employed to conduct comparative analysis across the two samples.FindingsThe findings indicate that PO significantly reduces the challenges of ES implementation. Moreover, PO has been shown to have a positive effect on the successful implementation and utilization of ES under certain conditions. However, the level of PO at different phases is observed to have diverse effects on different aspects of ES implementation as a result of opposite forces of change. In addition, the path analysis confirms the validity of measurement of PO at three phases of ES implementation.Research limitations/implicationsNo database of managers who have been involved in all three phases of ES implementation exists; hence, the respondents are asked to answer the questionnaire only if they are involved in all three phases of ES implementation. This places a limitation on the respond rate.Originality/valueThis paper is the first paper that measures PO at three phases of ES implementation and explores the effect of PO on different dimensions of ES implementation. This approach provides a novel insight into understanding of the role of PO in ES implementation. This paper offers two major contributions toward a further understanding of the business processes in organizations. The first contribution of this paper is the development of measurement systems for assessing the level of PO and various dimensions of ES implementation. The second major contribution of this paper is unveiling the role of PO in ES implementation through the comparative analysis across Canadian and US firms.
Value‐oriented process modeling: integrating financial perspectives into business process re‐design
Authors: vom Brocke Jan , Recker Jan , Mendling Jan 
Published: April 2010

PurposeFinancial information about costs and return on investments are of key importance to strategic decision making but also in the context of process improvement or business engineering. The purpose of this paper is to propose a value‐oriented approach to business process modeling based on key concepts and metrics from operations and financial management, to aid decision making in process re‐design projects on the basis of process models.Design/methodology/approachThe paper suggests a theoretically founded extension to current process modeling approaches, and delineates a framework as well as methodical support to incorporate financial information into process re‐design. The paper uses two case studies to evaluate the suggested approach.FindingsBased on two case studies, the paper shows that the value‐oriented process modeling approach facilitates and improves managerial decision making in the context of process re‐design.Research limitations/implicationsThe paper presents design work and two case studies. More research is needed to more thoroughly evaluate the presented approach in a variety of real‐life process modeling settings.Practical implicationsThe paper shows how the approach enables decision makers to make investment decisions in process re‐design projects, and also how other decisions, for instance in the context of enterprise architecture design, can be facilitated.Originality/valueThis paper reports on an attempt to integrate financial considerations into the act of process modeling, in order to provide more comprehensive decision‐making support in process re‐design projects.
Intellectual capital and non‐profit organizations in the knowledge economy
Authors: Kong Eric 
Published: April 2010

PurposeThe purpose of this editorial is to introduce the background and rationale to the special issue, “Intellectual capital and non‐profit organizations in the knowledge economy”. It aims at helping in communicating and disseminating relevant recent intellectual capital research studies within the non‐profit context.Design/methodology/approachThe call for papers for the special issue was made publicly available in the journal web site. Authors from Australia, Finland, Germany, Israel, Italy, Poland, Portugal, Spain, the UK and the USA were attracted, submitting their manuscripts for the consideration of publication in the special issue. All submissions underwent a double‐blind refereed selection process. Following a brief discussion of the contemporary non‐profit challenge, the main ideas of the eight papers selected are then presented.FindingsThe selected papers summarize the state‐of‐the‐art in the research of intellectual capital in the non‐profit sector in the knowledge economy. The papers embrace an eclectic mix of topics and methodologies.Research limitations/implicationsAs a collection, the special issue sets the groundwork for many years of future hypothesis development and testing in intellectual capital research studies within the non‐profit context.Originality/valueThe special issue is the first to bring together theoretical pieces that link context to theory, empirical works, and case studies that address the application of IC in non‐profit organizations.
The role of intellectual capital in non‐profit elderly care organizations
Authors: Sillanpää Virpi , Lönnqvist Antti , Koskela Niina , Koivula Ulla‐Maija , Koivuaho Matti , Laihonen Harri 
Published: April 2010

PurposeThe starting‐point of this paper is the observation that, while intellectual capital (IC) management seems to be a potential approach for non‐profit elderly care organizations, there is a lack of empirical evidence on how it could actually be applied. This paper aims to add to knowledge of this issue.Design/methodology/approachThis is an exploratory, qualitative case study including three case organizations. The case descriptions and analysis are based on interviews with managers of the case organizations.FindingsThe study describes which intangible resources are highlighted in the operations of non‐profit elderly care organizations, the existing practices regarding the management of IC factors and the IC needs of management in these organizations.Research limitations/implicationsThe study focuses on Finnish non‐profits. The operations of the third sector may vary across countries.Practical implicationsThe elderly care sector is facing big challenges due to the changing age structure in many Western countries and due to the pressure to produce cost‐effective but still high‐quality services. The IC approach seems well‐suited as a managerial framework that can capture the intangible aspects of operations. However, more research and practical application experience are needed at this stage.Originality/valueIC research on non‐profit organizations is rare and has so far been rather generic and conceptual. The paper makes a contribution by presenting empirical and industry‐specific findings.
Interaction between structural capital and human capital in Italian NPOs
Authors: Benevene Paula , Cortini Michela 
Published: April 2010

PurposeThis explorative research aims at examining the relationship between human capital and structural capital in Italian NPOs, focusing on senior managers.Design/methodology/approachAdministration of a semi‐structured interview to 122 senior managers of the same number of Italian NPOs. Interviews have been analyzed using different techniques: content analysis, run through the software T‐Lab (analysis of word occurrence and co‐word mapping, analysis of Markovian sequences), as well as discourse analysis carried out by two independent judges.FindingsItalian NPOs' organizational culture is action‐oriented and self‐referral, not knowledge‐oriented. Training is not considered as a tool for strategic management of HR. Senior managers are mainly self‐taught and lack adequate competence on HR management. Organizational culture does not help the development of human capital as it neither uses structured procedures to select the best candidates, nor develops a training programme based on the organizational specific needs.Research limitations/implicationsThe group approached is a convenience sample, not a statistical representative sample.Practical implicationsThe paper suggests that intellectual capital can be an effective tool to address Italian NPOs' self‐referential knowledge and overcome their gaps in strategic management of human resources.Originality/valueNPOs' senior manager training has rarely been addressed; in addition, the adopted methodology triangulates different qualitative techniques of analysis.
Intangible assets in higher education and research: mission, performance or both?
Authors: Secundo Giustina , Margherita Alessandro , Elia Gianluca , Passiante Giuseppina 
Published: April 2010

PurposeThis paper aims to discuss the role of intangible assets in higher education and research institutions and to present a measurement framework, along with an illustrative application.Design/methodology/approachA review of existing theories and practical experiences is undertaken to build the core conceptual model and a dashboard of indicators. The model is then applied to investigate the mission and performance angles of intellectual capital with reference to an Italian higher education and research institution.FindingsCreating intangible assets is at the core of the mission of education and research organizations. The identification and measurement of intellectual capital are thus an operational priority to evaluate the alignment between strategic orientation and performance within such institutions.Research limitations/implicationsThe research has to be considered as exploratory and presents a single case, resulting in the need for further applications. However, the dashboard of metrics proposed is comprehensive and can thus represent a useful ground for refinements, mostly related to the links between indicators and management/strategy issues.Practical implicationsThe dashboard can be used as a stakeholder communication tool and atableau de bordto support the strategic decisions related to the human, social and structural capital of education and research organizations.Originality/valueThe paper presents a first discussion on the systematic identification, classification and reporting of intellectual capital indicators in higher education and research.
Innovation processes in social enterprises: an IC perspective
Authors: Kong Eric 
Published: April 2010

PurposeSocial enterprises are not purely commercial and philanthropic. They represent a hybrid form of organizations that involve taking business‐like, innovative approaches to deliver public services. Very little research has investigated the role of intellectual capital (IC) in innovation processes in social enterprises. This paper aims to address this.Design/methodology/approachThis paper uses a critical analysis of current literature in relation to the IC concept within the social enterprise context.FindingsThe paper argues that the IC concept can be utilized as a strategic management framework that assists social enterprises to harness knowledge for the pursuit of innovative social and commercial activities.Research limitations/implicationsThe paper contributes to the literature by theoretically arguing that IC can be utilized in innovation processes in social enterprises. It also informs social entrepreneurs that the IC concept is a valid strategic management framework that assists facilitating innovation in social enterprises. An IC conceptual framework is proposed using theoretical arguments from the literature. The framework helps social entrepreneurs to visualize IC and its components in their organizations for the development of effective innovation‐based strategies in social enterprises. The increased awareness of the IC concept in social enterprises, as a result of this paper, is likely to generate further research from both non‐profit practitioners and scholars.Originality/valueThe paper is considered as a starting‐point and serves as a milestone in examining the role of IC in innovation processes in social enterprises.
Intellectual capital reporting at UK universities
Authors: Bezhani Ivoni 
Published: April 2010

PurposeThe purpose of this study is to examine the amount and the nature of the voluntary intellectual capital (IC) disclosure of UK universities, the relation between performance and amount of IC disclosed; and the opinion of UK universities on a mandatory disclosure of IC.Design/methodology/approachContent analysis was used to examine the amount and nature of IC disclosure of the annual reports of 30 UK universities. Directors of Finance were chosen as representatives to submit an online questionnaire about IC statements and the mandatory reporting of IC for universities.FindingsFindings suggest that the amount of IC information disclosed by UK universities in their annual reports is low. UK universities were identified as being over‐regulated and having low awareness of IC.Research limitations/implicationsIC framework used for the content analysis was specific to Austrian universities and the online questionnaire responses were limited. Few adaptations were made but it is necessary to perform a preliminary study to better understand the characteristics and functioning of UK universities.Practical implicationsFurther research and recommendations are provided. Introduction of mandatory disclosure of IC reports would contribute further to the increase of the burden. Therefore at the present time voluntary IC disclosure is the best option.Originality/valueNo previous research was conducted for UK universities. This brings new expertise regarding IC disclosure in higher education and forms a sound basis for future research. Universities could benefit in improving assessment of their intangible assets, performance measurements, allocation of resources and benchmarking exercise.