bluuebunny/crossref_metadata_2025_split huggingface dataset:
Science and technology at the Bibliothèque nationale de France: a new policy, a new electronic library and a new access to information
Authors: Colinmaire Hervé 
Published: February 2010

PurposeThe purpose of this paper is to describe developments in electronic reproduction and delivery at the Bibliothèque nationale de France (BnF), and in particular in science, technology and medicine (STM) subjects.Design/methodology/approachThe paper takes a descriptive approach.FindingsRadical changes are taking place at the BnF, especially in widening access and in document supply.Originality/valueThis is one of the very few papers in English to describe the strategic developments at the BnF to service its customers, both onsite and remote.
Document supply and resource sharing in Portuguese libraries: the role of the National Library
Authors: Gaudêncio Soares Elisa Maria 
Published: February 2010

PurposeThe purpose of the paper is to describe the development of the Portuguese document supply system with particular emphasis on the role of the National Library but also in its academic and public library sectors.Design/methodology/approachThe paper is descriptive in nature.FindingsPortugal emerged from a long period of monarchy and dictatorship, profited from being a EU member, and libraries are now exploiting the advantages of information technology particularly for the benefit of remote users.Originality/valueThis is probably the first overview of historical and recent developments in document supply in Portugal.
The Russian State Library: Russia's national centre for interlibrary loan and document delivery
Authors: Erokina Nadezhda 
Published: February 2010

PurposeThis paper aims to describe the document supply services of the Russian State Library.Design/methodology/approachThe paper is descriptive in nature.FindingsAfter the hiatus of the 1990s the document supply service has recovered and is developing new electronic services. Resource sharing is also growing.Originality/valueThe paper provides a historical and contemporary overview of the development of document supply in Russia and the Soviet Union.
The National Library of Singapore experience: harnessing technology to deliver content and broaden access
Authors: Chellapandi Sharmini , Wun Han Chow , Chiew Boon Tay 
Published: February 2010

PurposeThis paper seeks to focus on the efforts of the National Library of Singapore (NLS) to make accessible resources to users who may not come to the library physically or resources that the library may not hold or own, and to discuss some of the initiatives launched by the NLS in the past five years, including the encyclopedic Singapore Infopedia, the landmark collaborative project between the NLS and Singapore Press Holdings (SPH) that initiated NewspaperSG, and the Singapore Memory Project, a nationwide initiative to build a national digital collection of materials about Singapore.Design/methodology/approachThe paper takes a descriptive approach.FindingsWith libraries the world over facing the challenge of meeting the needs of users in improving access, the National Library of Singapore (NLS) has, in the past decade, sought to explore ways in which remote reference services can be improved and access to its collections in the online space enhanced.Originality/valueThe paper gives an insight into the latest developments at the National Library aimed at servicing its remote users.
The ILL Service in the Biblioteca Nacional de España
Authors: Albelda Beatriz , Abella Sonia 
Published: February 2010

PurposeThe purpose of this paper is to describe the recent developments implemented in the ILL Service in the Biblioteca Nacional de España, aimed at a customer‐focused approach.Design/methodology/approachThe paper is based on those facts and activity figures reported between 2006 and the first semester of 2009 within the ILL Service.FindingsAs a result of the implementation of a series of quality standards (promotion of off‐site options, automation of workflows, review of procedures), a customer‐focused approach has been built in the ILL Service. Performance evaluation is a crucial issue in order to provide a better service and to benchmark with similar units in national libraries. The implementation of new electronic services and the great digitisation projects provide a larger visibility of national collections as well as an increase in ILL demand. The ILL Service continues to play a key role in cooperation and support for research, mainly in Hispanic studies.Originality/valueThe paper highlights the major quality measures introduced in the last few years in order to meet new customer needs in the ILL Service offered by the National Library of Spain. It also incorporates the impact of the main digitisation projects on the ILL Service.
The determinants of brand equity
Authors: Kapareliotis Ilias , Panopoulos Anastassios 
Published: February 2010

PurposeThe purpose of this paper is to determine the variables of brand equity measurement for Greek companies quoted in the Greek exchange stock market.Design/methodology/approachThe measurement of brand equity has been a hot issue both for marketing and financial practitioners. Different attempts to measure brand equity have been made by both sides. The present study, by the use of Tobin's Q methodology, tries to measure brand equity for Greek firms in the stock market. The present study tries to adopt both a methodology related to marketing and financial literature.FindingsTobin's q can be a measure of brand equity for firms in the stock market. The variables which need to be examined are related to research and development but also to financial and marketing activities.Originality/valueSimone and Sallivan tried to measure brand equity throughout Tobin's q. The present paper is an international attempt to measure brand equity thorough Tobin's q in Greece. Another attempt related to Simon and Sallivan's research had never been done, either in marketing or financial literature.
Estimating analyst's forecast accuracy using behavioural measures (Herding) in the United Kingdom
Authors: Salamouris Ioannis S. , Gulnur Muradoglu Yaz 
Published: February 2010

PurposeThe purpose of this paper is to identify herding behaviour on financial markets and measure the herding behaviour impact on the accuracy of analysts' earnings forecasts.Design/methodology/approachTwo alternative measures of herding behaviour, on analysts' earnings forecasts are proposed. The first measure identifies herding as the tendency of analysts to forecast near the consensus. The second measure identifies herding as the tendency of analysts to follow the most accurate forecaster. This paper employs the method of The Generalised Method of Moments in order to relax any possible biases.FindingsIn both measures employed, a positive and significant relation is found between the accuracy of analysts' earnings forecasts and herding behaviour. According to the first measure analysts exhibit herding behaviour by forecasting close to the consensus estimates. According the second herding measure, it is found that analysts tend to herd towards the best forecaster at the time. Finally, it is concluded that the accuracy of analysts' forecasts increases as herding increases.Research limitations/implicationsThe present study triggers concerns for further research in the modelling of analysts' forecasting behaviour.Originality/valueThis paper proposes that a measure based on human biases is the best way to estimate and predict the analysts' earnings forecast future accuracy.
The effect of the mandatory adoption of corporate governance mechanisms on earnings manipulation, management effectiveness and firm financing
Authors: Chalevas Constantinos , Tzovas Christos 
Published: February 2010

PurposeThe purpose of this paper is to examine the effect of the mandatory adoption of corporate governance mechanisms on serious firm issues (earnings manipulation, management effectiveness and firm's financing).Design/methodology/approachCross‐sectional analysis is employed to investigate the association between the corporate governance mechanisms that have been introduced by the L.3016/2002 and earnings manipulation, management effectiveness and firm's financing.FindingsThis study finds that the mandatory corporate governance mechanisms decrease firms' weighted average cost of capital, increase firm's financing and have no impact on firms' effectiveness and earnings manipulation.Practical implicationsThis study provides insights regarding the extent to which the mechanisms of corporate governance provided by the L.3016/2002, improve the quality of financial statements prepared by Greek companies. The conclusions of the study are useful for the providers of equity and debt capital, the legislators and the shareholders.Originality/valueThe paper tests, empirically, the effect of the mandatory corporate governance mechanisms on earnings manipulation, management effectiveness and firm's financing.
ALA 2007: A Tale of Collaboration: The Art of the Picture Book
Authors: Schrecker Diane L. 
Published: February 2010

PurposeThe purpose of this paper is to provide an outline of the 26th Annual Poster sessions held at the American Library Association Annual Conference held in Washington DC in June 2007, with focus on the poster session for “The Art of the Picture Book” conference.Design/methodology/approachA description of the background, processes and planning of this poster session.FindingsDesign, targeting and resources for “The Art of the Picture Book” conference are reported, together with evaluation techniques and results.Originality/valueThis report is of value to those (particularly information and library professionals) involved in conference planning and poster session planning.
German Library Association Meeting (Bibliothekartag) in Mannheim
Authors: Seadle Michael , Greifeneder Elke 
Published: February 2010

PurposeThe purpose of this paper is to describe the German Library Association (Bibliothekartag) meeting and the German Library Hi Tech award.Design/methodology/approachThis is a descriptive report.FindingsOne of the advantages of the Bibliothekartag over the American Library Association meetings is its relative compactness.Originality/valueThis report is designed to introduce the meeting to those unfamiliar with it.
Saraswati: cross‐lingual Sanskrit Digital Library
Authors: Tripathi Aditya 
Published: February 2010

PurposeThe purpose of this paper is to describe Saraswati, a cross‐lingual Sanskrit Digital Library hosted at Banaras Hindu University. The system aims to assist those who know Sanskrit and at least one Indic script out of Devanagari, Kannada, Telugu and Bengali.Design/methodology/approachThe system is developed with the Unicode standard using PHP as the programming language. The system follows three levels of architecture for search, display, and storage of Sanskrit documents. The system uses the UTF‐8 character representation system and generates on‐the‐fly transliteration from one Indic language script to another.FindingsThe system successfully demonstrates transliteration of Sanskrit text from one language to another. Saraswati is also capable of searching a given keyword across different languages and produces the result in the desired language script.Research limitations/implicationsSome languages such as Tamil (not chosen for study) use context dependent consonants, and with the present algorithm they require further refinement.Practical implicationsWith Saraswati, people can read Sanskrit documents and also perform a search for documents available in other scripts. The present system is useful for reading cross‐lingual literature. The present study demonstrates successful implementation of Saraswati over the University Intranet.Social implicationsIt is very common among scholars both in India and abroad that they learn Sanskrit with only one Indic script. The present system is helpful for such kind of scholars.Originality/valueThe system is the first of its kind anywhere and will be highly beneficial for scholars.
Jing and Yang: balancing asynchronous and synchronous training
Authors: Tagge Natalie 
Published: February 2010

PurposeThe purpose of this paper is to provide an examination of how web conferencing software and screencasting software has been used to provide training to librarians participating in the Illinois State Library's AskAway Illinois virtual reference cooperative.Design/methodology/approachBrief overview of the features of the web conferencing and screencasting software used, Wimba and Jing, respectively, is provided followed by a discussion of the implementation of these products as librarian training tools within the AskAway Illinois. Recommendations for training with these tools are also made based on experience and a review of the literature.FindingsUsing an online synchronous environment (Wimba) to provide AskAway Illinois introductory training ensures all librarians joining the cooperative have at least a basic level of knowledge. Follow‐up training is sometimes necessary and is best accomplished using an online asynchronous method (Jing) that is more convenient than a synchronous environment and is more informative than email or a phone call.Originality/valueAn example of how Wimba and Jing are implemented for librarian training is provided. Examples of best practices for using web conferencing and screencasting software to train librarians on new technology are also provided.
Did webrings die? An exploratory study
Authors: Alimohammadi Dariush 
Published: February 2010

PurposeDevelopments in web technologies have already provided end‐users with huge amounts of information on the one hand and an increasing number of search tools on the other hand. Webring is one of the oldest tools designed to help searchers surf the Net easier. The purpose of this paper is to determine if webring is still alive or not.Design/methodology/approachAfter providing a historical overview, webring is defined and its advantages and disadvantages are enumerated. Then, an exploratory study is done to determine webrings' survivability.FindingsBased on the last update of each webring, the research shows that 69.1 per cent of webrings have been updated in the second period of their life. This implies that webrings are growing increasingly, and hence are still alive.Research limitations/implicationsLack of last time of updating in 199 webrings, having only the year of updating in 102 out of a 191 dated webrings and not retrieving some of the webrings because of filtering policy currently conducted in Iran are the research limitations.Practical implicationsIt was not possible to contact ringers for getting more accurate data.Originality/valueResults of this research can direct researchers to do more studies on webrings from the technical and user viewpoints.
Strategies for achieving success for innovative versus incremental new services
Authors: Ottenbacher Michael C. , Harrington Robert J. 
Published: February 2010

PurposeThe purpose of this paper is to examine whether managers should have a different approach for the development of very innovative services from that of incremental new services.Design/methodology/approachThis paper is based on a large‐scale survey to examine hotel innovation projects to gain insight about the impact of level of innovativeness on the factors that are linked to new service success and failure.FindingsThe research results show that there are two global success factors regardless of their degree of newness – market attractiveness and strategic human resources management. Several other factors, however, are found to influence the outcome of incremental projects, such as: service advantage, empowerment, training of employees, behavior‐based evaluation, tangible quality and marketing synergy. For very innovative new hotel services, market responsiveness and pre‐launch activities are found to be related to success.Research limitations/implicationsFurther research should investigate whether the results are applicable to other countries and other service segments as well as to consider a staff or customer outcome perspective.Practical implicationsManagers who design new service development processes that are tied to the key success features in innovative or incremental new service development (NSD) increases the likelihood of success.Originality/valueThe differences in success factors between innovative and incremental new services has not been clearly articulated to date. Innovativeness is linked to levels of risk, ambiguity, necessary resources and complexity and this paper shows that firms should have different priorities and approaches when developing new services.
Service customer commitment and response
Authors: Jones Tim , Fox Gavin L. , Taylor Shirley F. , Fabrigar Leandre R. 
Published: February 2010

PurposeThis paper aims to examine the role of three forms of customer commitment (normative, affective, and continuance) on a variety of loyalty‐related customer responses.Design/methodology/approachData were collected from two distinct sampling frames, which yielded a combined metrically invariant sample of 348 consumers. A three‐dimensional conceptualization of commitment is used to analyze impacts on one focal (i.e. repurchase intentions) and two discretionary customer responses.FindingsResults of structural equation modeling analyses indicate that affective commitment is the primary driver of the customer responses and mediates the effects of normative and continuance commitments. These effects are contingent upon the type of service.Research limitation/implicationsThis research emphasizes the primacy of affective commitment in predicting loyalty‐like customer responses.Practical implicationsManagers need to focus primarily on generating affective commitment, but be mindful that normative and continuance commitment also play a role in generating desirable consumer responses.Originality/valueThe paper builds on and overcomes several deficiencies in prior commitment research. A more accurate and useful representation of affective, normative, and continuance commitment roles in generating focal and discretionary behaviors is provided.
Consumer relationship proneness: a reexamination and extension across service exchanges
Authors: Turner Parish Janet , Bugg Holloway Betsy 
Published: February 2010

PurposeThis paper aims to answer two key questions focused on increasing the understanding of consumer relationship proneness (CRP) and its role in customer relationship management. First, is CRP linked to trust and other relationship outcomes (e.g. customer share, adherence)? Second, does the nature of the service exchange (transactional versus relational) affect the association between CRP and commitment and trust?Design/methodology/approachData were collected in three contexts: 270 travel industry call center customers, 345 insurance agency clients, and 897 patients responded to our surveys about their business relationships.FindingsStructural modeling analysis and t‐statistic comparisons revealed that CRP is associated with trust and other important outcomes (i.e. share of customer and adherence) and that the nature of the service exchange moderates the association between CRP and commitment and trust. Specifically, as the nature of the service exchange moves from transactional to relational, the influence of CRP on commitment and trust strengthens.Research limitations/implicationsBecause CRP cannot be inferred from commonly measured variables, including measures of CRP, is important for relationship marketing and customer relationship management researchers.Practical implicationsManagers need to seek a greater understanding of individual consumer differences and to identify CRP in order to better manage customer relationships.Originality/valueThis paper is the first to report a direct association between CRP and trust. It is also the first to report the moderating influence of relationship type on the association between both CRP and commitment and CRP and trust.
New directions for customer‐to‐customer interaction research
Authors: Nicholls Richard 
Published: February 2010

PurposeThis paper aims to identify new directions for research into customer‐to‐customer interaction (CCI). It also aims to examine thematically the main achievements of two decades of CCI research.Design/methodology/approachConsultations both with CCI experts and with experts from a selection of management fields were undertaken. A selective literature review, based on an extensive search of the CCI literature, was conducted.FindingsA large number of opportunities for future investigation are identified. A significant quantity of CCI literature is revealed. CCI is shown to be conceptually quite complex. Convincing evidence supports the claim that CCI has now joined the mainstream of services marketing.Practical implicationsFor service management researchers, a number of service management topics, such as service recovery, SST, e‐service, and ergonomics, are shown to have CCI‐related aspects worthy of research attention. For service managers, the emphasis on showing the relevance of CCI, and the possibilities for influencing CCI, should encourage them to incorporate CCI considerations into their strategic and operational plans.Originality/valueThe wide‐ranging proposals for future research into CCI will undoubtedly stimulate investigation of many new avenues of CCI. Service management researchers are provided with a concise, thematic guide to the most influential CCI literature; the article contributes to the service‐dominant logic literature by broadening the discussion of the customer as an operant resource.
A hands‐on experience of the voice of customer analysis in maternity care from Iran
Authors: Aghlmand Siamak , Lameei Aboulfath , Small Rhonda 
Published: February 2010

PurposeThe purpose of this paper is to describe the use of voice of customer (VoC) analysis in a maternity care case study, where the aim was to identify the most important requirements of women giving birth and to determine targets for the improvement of maternity care in Fayazbakhsh Hospital in Tehran, Iran.Design/methodology/approachThe tools of VoC analysis were used to identify: the main customer segment of maternity care; the most important of women's needs and requirements; the level of maternal satisfaction with delivered services at the study hospital and at a competitor; the nature of women's of requirements (termed Kano levels: assumed, expected, and unexpected); and the priorities of the study hospital for meeting these requirements.FindingsWomen identified the well‐being of mother and baby as the most important requirements. Women's satisfaction with the services was, with a few exceptions, low to moderate. Services related to most of the maternal requirements were ranked better in the competitor hospital than the study hospital.Practical implicationsThe results form a solid basis for achieving improvements in the processes of care for mothers and babies.Originality/valueThe paper presents a systematic approach to VoC analysis in health care settings as a basis for clinical process improvement initiatives.