bluuebunny/crossref_metadata_2025_split huggingface dataset:
The contingent nature of service recovery system structures
Authors: Smith Jeffery S. , Nagy Paul F. , Karwan Kirk R. , Ramirez Edward 
Published: June 2012

PurposeThe purpose of this paper is to examine to what extent the factors of the operating environment influence the structural dimensions and subsequent performance of a firm's recovery system.Design/methodology/approachUsing contingency theory and a sample of 158 service firms, this research tests for structural differences in service recovery systems based on Schmenner's widely‐cited taxonomy, the service process matrix. To conduct the analysis, both multiple analysis of variance (MANOVA) and analysis of variance (ANOVA) models were tested to assess overall system differences and to detect individual dimensional differences.FindingsThe results indicate that differences in the structure of service recovery systems do exist across divergent operating environments. Additionally, differences in performance measures were found only in capability improvements, while customer‐oriented performance did not vary across operating environments.Originality/valueThe paper is believed to be the first to empirically investigate how differences in operating environments increase the likelihood that firms will employ divergent recovery system configurations. This work yields valuable insights into how organizations can design their systems to more appropriately respond to the demands of the environments in which they operate. The results also lend credence to the concept of equifinality, which suggests similar ends are attainable through multiple means.
Mindfulness and product failure management: an engineering epistemology
Authors: Itabashi‐Campbell Rachel , Gluesing Julia , Perelli Sheri 
Published: June 2012

PurposeThe purpose of this paper is to provide empirical evidence of engineering knowledge creation in the context of product failure management, thereby extending knowledge about organizational learning and mindfulness to a largely unexplored context. The study addresses a gap in the literature by illustrating “engineering epistemology” as a critical knowledge asset that gives rise to superior problem solving – and potentially – superior business performance.Design/methodology/approachThe authors conducted qualitative research based on phenomenological interviews with product engineers to generate a grounded theory about organizational knowledge creation. Rigorous analysis of narratives detailing the “lived lives” of problem solvers relied on a research protocol recommended by Corbin and Strauss.FindingsThe findings show that engineers' real‐world problem‐solving practices mirror Nonaka and Takeuchi's five phases of knowledge creation and the three stages of sensemaking in enactment theory, the genesis of Weick's notion of mindfulness. A synthesized model illustrates how a five‐step problem‐solving process facilitated by environmental conditions resulting in organizational learning is influenced by an “engineering epistemology”.Research limitations/implicationsThe sample was limited to engineers based primarily in the US Midwest. While the authors' methodology (grounded theory) was appropriate for theory generation, the results invite quantitative testing involving a larger and more diversified sample of engineers.Practical implicationsThe paper highlights the social aspects of engineering problem solving that firms can optimize for effective problem investigation and higher organizational learning.Originality/valueThe paper conceptualizes problem‐solving teamwork as epistemic collaboration, with the often un‐optimized potential of generating organizational learning. It is, to the authors' knowledge, the first research to concentrate on modeling the dynamics of knowledge creation in an engineering problem‐solving context.
Mindlessness/mindfulness, classroom practices and quality of early childhood education
Authors: Capel Celine Marie 
Published: June 2012

PurposeThe purpose of this paper is to examine how mindless/mindful classroom practices affect the quality of learning and overall experiences of children in an early childhood educational setting.Design/methodology/approachThe method used in the study is auto‐ethnography. This qualitative research is based on self‐reflexivity in ethnographic research and intrinsic case study. The study draws substantially from the theory of mindfulness/mindlessness.FindingsQuality can be marred through mindlessness. The same can be improved through mindfulness, child centric and friendly practices, recognising the needs of each individual child, and enhancing their learning experiences, as against merely fulfilling curriculum obligations. It is suggested that when mindful approaches are applied to classroom practices, the needs of young learners can be better met, thereby improving the experiences of learners, and eventually the curriculum quality.Research limitations/implicationsThe scope of the study is limited to early childhood education in one location; more studies in other cultural settings are suggested.Practical implicationsThe paper concludes that mindful classroom practices are effective strategies for improving the quality and overall performance of students and teachers, whereas mindless approaches will achieve the exact opposite.Originality/valueThrough auto‐ethnography, the paper adds value to existing approaches to understanding quality and how mindfulness/mindlessness can affect education quality.
Minding the contexts of mindfulness in quality management
Authors: Bjurström Erik 
Published: June 2012

PurposeThe purpose of this paper is to point out the potential for further theorizing of the concept of mindfulness, by extending and nuancing present accounts of East‐West dichotomies in relation to the concept.Design/methodology/approachThe paper takes the form of a literature review.FindingsDichotomies of Western and Eastern approaches to mindfulness can be extended by analyzing key elements of their respective philosophies, notably through their different views on permanence versus impermanence, uni‐directional versus mutual causality and conceptual versus non‐conceptual knowledge. Through these key elements, a more nuanced picture of Eastern and Western elements can be identified in relation to quality management research and practice. The dual roots in Eastern and Western contexts point at the potential for further theorizing inherent in the concept of mindfulness.Originality/valueThis paper takes a broad and nuancing view on present dichotomies of Eastern and Western accounts on mindfulness and points at the concept's future potential.
Gender and entrepreneurship: a review and process model
Authors: Sullivan Diane M. , Meek William R. 
Published: June 2012

PurposeThe purpose of this paper is to review the literature on gender, and specifically, women and entrepreneurship as well as present a process model of gender and entrepreneurship to guide future research.Design/methodology/approachFollowing research from Baron and Henry, the literature is organized into a process model of gender and entrepreneurship and a brief review of the research on each stage of the model is presented. Further, building on the process model, specific propositions associated with each stage that are motivated by expectancy theory are developed.FindingsResearch on women and entrepreneurship has increased over the last two decades and there is much research yet to be done.Practical implicationsPractical implications include that women may engage in networking activities focused on family and friends for obtaining financial resources.Social implicationsBased on this review, evidence suggests societal attributions and socialization processes relative to the sexes may create barriers to entry for women due to the uneven distribution of assets, educational foci, and daily life activity expectations amongst the sexes. These factors, in effect, create the glass ceiling that women are often described as facing that extends to entrepreneurship. To lessen these effects, women might be advised to pursue education within fields more closely linked to high‐growth industries.Originality/valueThe authors review research on women and entrepreneurship from 1993‐2010 and organize the literature within Baron and Henry's process model of entrepreneurship. As such, the paper illuminates a process model of gender and entrepreneurship that builds from and extends research linking the I/O psychology and entrepreneurship literatures.
Ageing and work motivation: a task‐level perspective
Authors: Stamov‐Roßnagel Christian , Biemann Torsten 
Published: June 2012

PurposeThe paper aims to establish the position that discrete work tasks, rather than entire jobs, are the most useful level of analysis of age differences in work motivation.Design/methodology/approachA total of 189 workers (aged 18‐65 years) from production and office jobs in the building industry completed a survey on personal and job resources, overall and task‐specific motivation, and job satisfaction.FindingsAge was positively associated with motivation for generativity‐related, but not growth‐related tasks. Personal and job resources were positively and differentially related to task‐specific motivation.Research limitations/implicationsBuilding on the notion of age‐specific constellations of high and low‐motivation tasks, the findings inspire research into age‐related changes in work motivation. The authors studied only two task types; a more comprehensive task set will in future studies yield deeper insights into motivational regulation. Working with other industry sectors will enhance generalisability.Practical implicationsThe results contribute to a theory‐based, empirically grounded platform to assess age‐related changes in work motivation, and to derive age‐differentiated motivational interventions.Social implicationsSupporting older workers' motivation in light of the demand for longer individual work lives is becoming an important agenda for employers and policy makers. This research contributes to developing tools for such motivation support.Originality/valueThe paper enhances the conceptual clarity of work motivation research by distinguishing global and task‐specific levels of motivation. The conceptualisation differentiates job design approaches by considering age‐related changes at multiple levels instead of focusing on major age effects only.
Relations between leader‐subordinate personality similarity and job attitudes
Authors: Oren Lior , Tziner Aharon , Sharoni Gil , Amor Iafit , Alon Pini 
Published: June 2012

PurposeThis study aims to investigate the associations between organizational citizenship behaviors (OCBs), leader‐member exchange (LMX), perceived organizational justice, and similarity between subordinate and supervisor on the Big Five personality traits.Design/methodology/approachA research questionnaire was administered to 120 blue‐collar workers in a large industrial company in Israel. A structural equation model was conducted to test the proposed relations and mediating hypotheses.FindingsOCBs were found to be related to LMX and organizational justice. In addition, LMX was found to mediate the relationship between organizational justice and OCBs. Contrary to expectations, a negative correlation was found between personality similarity and LMX.Practical implicationsOrganizations may facilitate OCBs by improving LMX relationships and organizational justice. Supervisors should be encouraged to form high‐quality LMX relationships with dissimilar subordinates.Originality/valueThe study emphasizes the importance of LMX and organizational justice as motivational bases for OCBs. Among blue‐collar workers, LMX seems to be based on social exchange or reciprocity rather than attraction or personality similarity.
Self‐leadership and team members' work role performance
Authors: Hauschildt Kristina , Konradt Udo 
Published: June 2012

PurposeThe purpose of this present study is to extend previous research on self‐leadership by investigating the relationship between self‐leadership and work role performance of team members, including individual task and team member proficiency, adaptivity, and proactivity. Moreover, it aims to examine the moderating role of collectivism.Design/methodology/approachOrganizational team members' self‐ratings of self‐leadership and six work role performance dimensions (i.e. individual task and team member proficiency, adaptivity, and proactivity, respectively) were collected in a cross‐sectional study and were analyzed using partial least squares modeling.FindingsResults indicate positive relationships between self‐leadership and proficiency, adaptivity and proactivity directed both at the individual task and the team. Results also suggest that collectivism moderated the relation between self‐leadership and team member proficiency.Practical implicationsManagerial implications for personnel selection, leadership, training, and organizational development efforts are provided.Originality/valuePrevious research is extended by providing first evidence of self‐leadership's relationship with a differentiated set of individual task and team member work roles including adaptive and proactive performance aspects.
Organizational and supervisory support in relation to employee turnover intentions
Authors: Kalemci Tuzun Ipek , Arzu Kalemci R. 
Published: June 2012

PurposeThe present paper aims to examine the relationship between perceived organizational support (POS), perceived supervisory support (PSS) and turnover intentions. The paper also aims to investigate whether employee's individual cultural values regarding collectivism and individualism moderate the relationship between POS and turnover intentions.Design/methodology/approachData were obtained utilizing survey from a sample of 304 full‐time employed adults working in insurance companies in Turkey. Employees completed regular survey that contained measures of the constructs of interest of this study.FindingsResults revealed that employees who perceive high levels of PSS but report low levels of POS will also report high levels of turnover intentions compared to employees who perceive low PSS and low POS.Practical implicationsFor increasing POS to be successful, managers must strive to find out the way to increase their social support, and then tailor support accordingly. Managers may benefit from considering cultural values during the support process. Furthermore organizations may develop different support policies for employees.Originality/valueThe study's findings add to the growing body of research concluding that supervisor‐related perceptions and attitudes can shape organization‐related perceptions and attitudes.
Lending relationships, auditor quality and debt costs
Authors: Causholli Monika , Knechel W. Robert 
Published: June 2012

PurposeThe purpose of this paper is to examine the circumstances under which high quality audits reduce a firm's cost of debt. The paper extends previous research by Pittman and Fortin by considering how auditor quality relates to the capital cycle and industry of the firm.Design/methodology/approachThe paper uses a sample of US initial public offerings (IPOs) from 1986 to 1998 to analyze a firm's debt costs for the five years following the IPO. The paper uses a firm's private age as a proxy for its capital cycle and existing banking relationships to capture the likely extent of debt dependence prior to IPO. The authors separately analyze technology firms from other firms.FindingsConsistent with prior literature, it is found that firms that are young at the time of an IPO pay higher interest rates and auditor quality plays a significant role in lowering the cost of debt financing. Consistent with the hypotheses made, the authors also observe that the effect of auditor quality is larger for firms in the high tech industry sector. Further, the relationship between auditor quality and age depends on industry, with the benefits of hiring a high quality auditor primarily accruing to younger tech firms and older non‐tech firms.Originality/valueWhile the issue of auditor quality and cost of debt has been examined by previous researchers, the additional insight that the effect of auditor quality depends on both capital cycle (age) and industry of a firm, increases understanding of the circumstances under which the audit of financial statements is socially desirable and economically valuable to investors and other stakeholders.
Voluntary IFRS disclosures: evidence from the transition from UK GAAP to IFRSs
Authors: Emmanuel Iatridis George 
Published: June 2012

PurposeThe purpose of this study is to investigate how the provision of voluntary International Financial Reporting Standard (IFRS) disclosures in the pre‐adoption period has affected the IFRS transition process of UK listed firms. The study also seeks to identify the motivation of firms with financing needs to provide voluntary IFRS disclosures and determines whether the provision of voluntary IFRS disclosures in the pre‐adoption period leads to more value relevant numbers.Design/methodology/approachThe study utilises logistic and linear regressions to test the hypothetical relations set up in the study. The categorisation of firms into voluntary and non‐voluntary IFRS disclosers is based on the (non‐mandatory) provision of material IFRS information prior to adoption about the upcoming adoption of IFRSs in 2005. Company categorization is particularly based on the construction of an index similar to the disclosure index formulated by the Center for International Financial Analysis and Research.FindingsWith regard to IFRS transition, firms that provided voluntary IFRS disclosures prior to adoption display a greater positive change in equity and earnings. Non‐voluntary IFRS disclosers exhibit a greater positive change in leverage and a decrease in liquidity. Voluntary IFRS disclosers exhibit higher equity and debt financing needs and tend to be audited by a big auditor and be cross‐listed.Research limitations/implicationsThe study implies that the need to obtain financing on better terms would motivate managers to provide voluntary (IFRS) disclosures to show that they are familiar with the upcoming regulatory change and ready to implement it when it becomes effective. The provision of voluntary IFRS disclosures leads to more value relevant accounting measures, suggesting that less information asymmetry would lead to the disclosure of informative and higher quality accounting information assisting investors in making informed judgements.Originality/valueKnowing about different firms' transition experience would assist accounting standard setters in issuing explanatory IFRS guidance in order to lead to an efficient transition to IFRSs for countries that intend to adopt IFRSs or perform an accounting change. The examination of IFRS transition for firms that have experienced the change is important and would provide insight to firms considering this option. The findings further assist accounting academics and students, accountants and investors in their effort to study the motivation for providing voluntary disclosures as well as the magnitude and materiality of IFRS transition on companies' financial accounts.
Semester‐specific ethical instruction for auditing students
Authors: O'Leary Conor 
Published: June 2012

PurposeThe purpose of this paper is to consider how ethics is currently taught to trainee auditors and to evaluate whether some ethical instruction techniques can be assessed as more effective than others.Design/methodology/approachTwo separate cohorts of auditing students (262) provided responses to audit/accounting ethical scenarios. Each cohort was then subject to three separate ethics teaching techniques (either active or passive), from the two different teaching methodologies (active v. passive) over a semester. Their ethical attitudes to the scenarios were then re‐assessed and the teaching techniques evaluated.FindingsBoth methodologies were found to impact positively, as both cohorts selected more ethical responses to the scenarios post instruction. Some evidence of active techniques having more effect than passive techniques, on ethical decision making was revealed.Research limitations/implicationsMore research is needed into the impact of active and passive teaching methodologies on trainee auditors, in the ethics area.Practical implicationsTeaching ethics to the audit practitioners of tomorrow is critical. If the optimum mix of ethical teaching methodologies can be assessed, it will result in more effective ethical instruction. This study's results imply careful consideration must be taken in designing ethical training programs for trainee auditors.Social implicationsImprovement in the ethical behaviour of auditors will provide more confidence for users of accounting information in the business environment.Originality/valueThis paper is original in that it evaluates the impact of a series of ethical instruction methods, as opposed to a single teaching method (the focus of many previous papers) on ethical training. The tentative finding of active methods proving more effective than passive methods is significant, and paves the way for future research.
Marketing travel services to senior consumers
Authors: Le Serre Delphine , Chevalier Corinne 
Published: June 2012

PurposeThe purpose of this study is to identify the profiles of current senior travelers using accurate segmentation criteria based on ageing and behavioral tourism variables, shown to be useful in gerontology, marketing and tourism marketing literature.Design/methodology/approachA self‐complete questionnaire was administered to a work status‐based quota sample of 300 senior consumers (retired people aged 50‐76). Using behavioral variables, cluster analysis was performed. The clusters were then profiled using a discriminant analysis, involving demographic, ageing, and also some behavioral variables not included in the initial analysis. Finally, the current tourism offers were studied, considering the segments characteristics revealed.FindingsFour distinct segments have been identified. Each segment differs considerably from one another on a set of variables, including consumer behaviors variables.Research implicationsThis paper fills a research gap, outlined by several previous researchers in the senior consumer field, by identifying the current travel motivations of seniors and the role of subjective ages in the consumption of tourism.Practical implicationsThe paper provides dedicated tools to better understand the senior market. It also provides practical guidance for tourism companies to improve their current offer, better target and better satisfy each senior segment.Originality/valueThis research provides the first known tourism French senior market segmentation. It also reveals an interesting (discriminant) segmentation variable for the senior market: the discrepancy age, which has until now been neglected in senior studies. Finally, it addresses an issue linked to one of the major current opportunity markets, i.e. the senior market, for one of the most important service industries, i.e. the tourism industry.