bluuebunny/crossref_metadata_2025_split huggingface dataset:
A process model for customer relational assets creation
Authors: Chou Tzu‐Chuan , Lee An‐Sheng 
Published: July 2009

PurposeThe purpose of this research is to understand the practices of electronic customer relationship management (eCRM) and to establish a process model for online customers' relational assets creation.Design/methodology/approachThrough a case study of a Taiwanese securities company, qualitative data are gathered on the process where online customers' relational assets evolved. This research is primarily based on 20 interviews of the case company. Four managers from the other two securities brokerage companies are also consulted in order to validate and complement the collected information.FindingsThe model reveals the relational assets creation as a four‐phase process: establish online relational tie, identify the features of online customers, enhance self‐determined behavior, and exploit research & development advantage for long‐term relationships.Originality/valueIn presenting an integrated view of the relational assets creation issue of eCRM has served as a step in establishing a process model. For each phase of the model, key managerial activities were identified that may facilitate online relationship building. The implications of the lessons learned and its future research directions are also discussed.
Determinants of the critical success factor of disaster recovery planning for information systems
Authors: Chow Wing S. , On Ha Wai 
Published: July 2009

PurposeRecent disaster recovery planning (DRP) literature has mainly focused on qualitative research, while neglecting the quantification of critical success factors (CSFs) for information systems function (ISF). This paper aims to address this issue.Design/methodology/approachThis paper first conducts an extensive literature review, and then identifies 62 DRP measurement items for ISF. A questionnaire survey, which is based on these 62 measurement items, is used for data collection, and 129 managers of DRP in ISF participate in this paper.FindingsThrough the use of convergent factoring analysis, this paper identifies ten DRP CSFs for ISF, they are: DRP documentations, DRP steering committee and DRP testing, DRP policy and goals, DRP training, DRP maintenance and staff involvement, DRP minimum IS processing requirements, top management commitment to DRP, prioritization IS functions/services, external, off‐site back‐up system, and internal, and on‐site back‐up system.Originality/valueThis paper determines success factors based on a set of decision variables gathered from an extensive literature review in DRP in information systems.
Consumer motivations in taking action against spyware: an empirical investigation
Authors: Gurung Anil , Luo Xin , Liao Qinyu 
Published: July 2009

PurposeThe purpose of this paper is to develop a research framework and empirically analyze the factors that motivate the consumers to adopt and use anti‐spyware tools when they are faced with security threats.Design/methodology/approachThe research model was tested with data obtained through online survey questionnaires. A pre‐ and a pilot‐test of the survey instrument are conducted. Then, a final five‐point Likert scale instrument is created. The solicitation for participants is done through e‐mail invitations. Survey results are analyzed using factor analysis and logistic regression.FindingsThe results do not find statistically significant relationships for hypotheses related to perceived vulnerability and response cost with the dependent variable. Perceived severity, self‐efficacy, and response efficacy are significantly related to use of anti‐spyware tools.Research limitations/implicationsThe empirical findings suggest that protection motivation theory (PMT) may possibly provide a new avenue in the domain of IS adoption. In addition to the usefulness and ease of use in the classical IT adoption models, the threat appeal factors are added in this study to provide a different perspective in understanding technology adoption behavior.Practical implicationsThe findings provide insights for business managers and information security professionals attempting to deliver to and implement security mechanisms like anti‐spyware among end‐users who are faced with security threats.Originality/valueWhile theories such as technology acceptance model, theory of planned behavior and theory of reasoned action are insufficient to gauge consumers' attitude and behavioral change toward the adoption of anti‐spyware tools when consumers are confronted with threats, this paper provides theoretical support and contributions to the research based on applying PMT in the arena of information systems.
On consolidation model in e‐bill presentment and payment
Authors: Vincent Olufunke , Folorunso Olusegun , Akinde Ayodele 
Published: July 2009

PurposeThe purpose of this paper is to develop a multi‐user electronic bill presentment and payment (EBPP) model that would enhance the present billing systems as well as overcome the problems of periodic generation of billing reports and mail volumes.Design/methodology/approachThe paper evaluates three existing models of EBPP: Biller‐direct, consolidation, and invited pull models and identifies their limitations. Then, the thin consolidation model approach is modified by developing an Extensible Hypertext Markup Language based architecture that is capable of consolidating billing reports from a variety of disparate heterogeneous sources. The modified model is implemented using two case studies.FindingsThe modified consolidation model of the EBPP enhances quick subsequent notification of bills to the consumer for goods or services previously rendered. In the model, a user could pay for multiple services rendered by companies; this in turn overcomes mail volumes.Originality/valueThis paper develops a data integration and unification architecture that will allow billing reports from multiple billers to be integrated into a unified database.
Knowing and learning in practice‐based studies: an introduction
Authors: Gherardi Silvia 
Published: July 2009

PurposeThe aim of this introduction to the special issue is to furnish a panorama on how practice‐based studies (PBS) concerned with organizational learning have developed in recent years, and to describe the topics that such studies have debated.Design/methodology/approachThe articles in this special issue were first presented at the standing working group on “Practice‐based Studies of Knowledge and Innovation in Workplaces” of the European Group for Organizational Studies, and will therefore provide the background to PBS and an idea of its methodology.FindingsThe practice‐ based approach may be useful for: a renewed conception of organization as a texture of interrelated practices which extend to form an action‐net sustained by a knowing‐in‐action which renews itself and transforms itself into being practiced; a renewed conception of knowledge as a situated, negotiated, emergent and embedded activity; a renewed conception of materiality as a form of distributed agency and an intimate relationship with humans; a methodology for analysis of the new forms of work as knowing‐in‐practice; and a lexicon which comprises new expressions and concepts for the renewal of organization studies.Research limitations/implicationsThe special issue does not represent an extended review of the literature on PBS.Originality/valueThis paper offers an overview of an emergent field of studies.
Materiality in a practice‐based approach
Authors: Svabo Connie 
Published: July 2009

PurposeThe paper aims to provide an overview of the vocabulary for materiality which is used by practice‐based approaches to organizational knowing.Design/methodology/approachThe overview is theoretically generated and is based on the anthologyKnowing in Organizations: A Practice‐based Approachedited by Nicolini, Gherardi and Yanow. The overview is built by cross‐reading the analyses in this book. The intellectual traditions which are scrutinized all agree that action is materially embedded – objects and artifacts are central to both knowing and learning. But what is their understanding of materiality? The paper explores which concepts are used, how the interaction between social and material realities is presented, and the role materiality is perceived to have in relation to action.FindingsFindings are that, within the practice‐based approach, common terms for materiality are “artifact” and “object”. The interaction between social and material realities is grasped as several processes: object‐oriented activity, symbolization, embodiment, performance, alignment and mediation. Material artifacts both stabilize and destabilize organizational action. They may ensure coordination, communication, and control, but they may also create disturbance and conflict.Originality/valueThe paper lists a range of options for conceptualizing how organizational action may be materially mediated. It points out that material entities may both stabilize and destabilize organizational action. It contributes to the further understanding of the tangible, artifactual and object‐related side of organizational knowing.
The active role of instruments in articulating knowing and knowledge
Authors: Labatut Julie , Aggeri Franck , Astruc Jean‐Michel , Bibé Bernard , Girard Nathalie 
Published: July 2009

PurposeThe purpose of this paper is to investigate the role of instruments defined as artefacts, rules, models or norms, in the articulation between knowing‐in‐practice and knowledge, in learning processes.Design/methodology/approachThe paper focuses on a distributed, knowledge‐intensive and instrumented activity at the core of any collective action: qualification. The particular case of breeding activities in the livestock sector has been studied, where collective practices of animal qualification for collective breeding have been studied. Qualitative data stemming from in‐depth interviews and observation of daily practices have been analysed, combining practice‐based approaches on knowing processes and science philosophers' theories on the use of instruments during action.FindingsThe study of instruments used in daily practices allows us to go beyond the dichotomy between opposite types of knowledge, i.e. scientific knowledge seen as a stock, and sensible knowledge seen as purely tacit and equated to non‐instrumented practices. Instruments are not merely mediators in learning processes; they also take an active part in shaping and activating knowledge and learning processes.Research limitations/implicationsFurther research is needed on the designing of reflexive instrumentation, which takes knowing and knowledge articulation into account better.Practical implicationsUsing instruments as a key concept to analyse knowing‐in‐practice processes has both methodological and managerial implications for identifying those instruments that favour learning processes.Originality/valueThis paper complements more classical practice‐based approaches by proposing a new perspective on instruments in learning processes, which is particularly relevant to the study of pluralistic organisations where power is diffuse.
Tinkering with material resources
Authors: Styhre Alexander 
Published: July 2009

PurposeEthnographic studies of, for instance, laboratory work show that practices never reach a full closure but are always open to contingencies and ambiguities, making it possible to accommodate new empirical findings. The aim of the paper is to demonstrate that this is true also for less “high‐brow” work in, for example, the construction industryDesign/methodology/approachA case study of a Swedish rock construction company is reported.FindingsThe study suggests that activities accruing less prestige than scientific laboratory work also share this basic openness. In rock construction work, there is always uncertainty involved when engaging material resources such as equipment, tools and technologies and when exploring literary previously unknown ground. Practice is therefore what is of necessity and is simultaneously enclosed in terms of drawing on a relatively stable specific set of know‐how, routines, beliefs, and norms, while remaining attentive to emerging events.Practical implicationsAny practice must be regarded as resting on detailed know‐how and experience and therefore the management of seemingly “low‐skilled work” needs to be reconsidered as what is demanding informed vocabularies and insight in to the domain of practice.Originality/valueIn theoretical terms the paper bridges practice theory, science and laboratory studies, and theory about construction work. In addition, the empirical study reported calls for a revaluation of the term “low‐skilled work”.
Emerging interdisciplinary practice: making nanoreactors
Authors: Sutherland Olsen Dorothy 
Published: July 2009

PurposeThe paper aims to gain a better understanding of how different disciplines work together to develop new technologies.Design/methodology/approachThe study employs qualitative methods in the form of semi‐structured interviews and observations. A socio‐cultural approach is taken and the concept of the activity system is used to examine emerging practices.FindingsIn the process of creating common practices the community overcomes some of the challenges normally associated with disciplinary diversity. What develops cannot really be described as a convergence of knowledge, more as an intertwining of work practices.Research limitations/implicationsAlthough only tentative conclusions can be drawn from a single case study, the findings may have implications for the organisation of multidisciplinary tasks.Originality/valueThe paper suggests a conceptualisation of emerging interdisciplinary practice and provides a descriptive account of knowledge creation in a new field within nanosciences and nanotechnologies.
Proposal sequence and the endowment effect in negotiations
Authors: Galin Amira 
Published: July 2009

PurposeThe purpose of this paper is to investigate whether changing the sequence of proposals during negotiations and changing the order of the responding options might minimize the endowment effect, therefore producing a better chance at reaching an agreement.Design/methodology/approachThe study includes four versions of questionnaires comprised of two identical proposals (one gain and one loss) in reversal sequences, and two identical reimbursement options in reverse order. The four versions aim to allow for a combined investigation of the impact of proposals sequence and the reimbursement options sequence on the endowment effect. Each of the study's 814 participants received one of the four questionnaires. Based on both framing and contrast effects, it is hypothesized that the sequence of proposals – when the first one is conceived as a loss and the second as a gain – has a moderating impact on the endowment effect.FindingsThe findings show a significant endowment effect as a high demand inducer in negotiations, and a significant impact of the proposals sequence as a factor that reduces the endowment effect. However, no significant impact of the responding options' order on the endowment effect was found.Practical implicationsThe study contributes to the understanding of the impact of proposal sequence in negotiations. Negotiators who understand how to utilize the proposals sequence may lead the negotiation to a concessionary atmosphere.Originality/valueThe paper focuses on the application of the framing and contrast effects to the negotiation process, as well as highlighting the negotiation process, whereby negotiators' insight about the proposal sequence may lead to a better outcome.
Conflicts in top management teams and team/firm outcomes
Authors: Liu Jun , Fu Pingping , Liu Songbo 
Published: July 2009

PurposeThe purpose of this paper is to examine how different conflict‐handling approaches moderate the relationship between conflicts and TMT as well as firm performance by adopting the Thomas terminology.Design/methodology/approachCEOs, TMT members, and lower‐level employees of 200 firms in the telecommunication industry in Mainland China were surveyed. Survey data collected from 123 CEOs, 442 TMT members, and 894 employees and archival data of firm performance were matched for hierarchical regression modeling (HRM) analyses.FindingsResults show relationship conflict reduces team cohesiveness and both relationship and task conflicts are negatively related to firm performance. With relationship conflict, the results show using compromising approach could help reduce its negative effects on TMT cohesiveness and firm performance; but avoiding either type of conflict will undermine both team and firm outcomes. Accommodating approach does not have significant moderating effect on conflict‐outcome relationships.Research limitations/implicationsThe study reveals some interesting insights, but it does not include any contextual variables such as firm culture or team norms or climate which are shown to relate to both conflict types and conflict management approaches.Originality/valueBy examining the interplay between conflict types and conflict management approaches, the paper offers interesting insights into the connection between nature of conflicts, conflict management, employee‐rated TMT effectiveness, and objective firm performance.
Relationship, task and process conflicts on team performance
Authors: Martínez‐Moreno Edurne , González‐Navarro Pilar , Zornoza Ana , Ripoll Pilar 
Published: July 2009

PurposeThe purpose of this paper is to examine which communication contexts – virtual or traditional interactions – is more disruptive or beneficial to the effects of intragroup conflicts on team performance.Design/methodology/approachA laboratory experiment was conducted comparing 22 face‐to‐face (FTF) teams, 22 videoconference (VC) teams and 22 computer‐mediated communication (CMC) teams over a month.FindingsResults showed that VC teams are the highest performing teams and CMC teams the lowest. However, when task conflict increases VC team performance diminishes at the first stage of the teamwork. FTF team performance is also improved by task conflict, but also by process conflict. After a period where team members develop teamwork experience, relationship conflict and process conflict damage more seriously team performance in CMC teams than in FTF teams. In conclusion, traditional teams and virtual teams behave in different ways, but also there are differences between VC and CMC teams.Research limitations/implicationsThis study concludes with a discussion of the obtained results in terms of their implications for traditional and virtual team managers, taking into account the limitations provided by the student sample used.Originality/valueThe paper sheds light on the beneficial impact of task conflict and process conflict on team performance in traditional contexts in several stages of teamwork, and it provides new evidence for hopeful expectations for virtual teams.
Gender and creation of value in mixed‐motive negotiation
Authors: Miles Edward W. , LaSalle Margaret M. 
Published: July 2009

PurposeThe purpose of this paper is to present how previous research has shown that, in negotiations that have integrative potential, men negotiate greater outcomes than do women. The primary purpose of this set of studies was to determine whether gender difference could be attributed to more effective performance in dividing value, more effective performance in creating value, or both.Design/methodology/approachIn study 1, participants negotiated a case situation that had integrative potential. Participants were randomly assigned to a side of the case and to a negotiation counterpart. This provided a comparison of all possible dyad gender combinations – female‐female, female‐male, and male‐male. Statistical tests included actor‐partner interdependence model (APIM) analysis, ANOVA, χ2, and t‐tests. Study 2 replicated a sub‐set of the study 1 tests using a different sample and a different negotiation case situation.FindingsMale‐male dyads created more value than female‐female dyads in both study 1 and study 2. No differences were found in the proportion of the negotiation “pie” claimed by men versus women. These combined results indicate that, in mixed‐motive negotiations, gender differences in individual‐level outcomes are a function of the amount of value created by the dyad, not in differences in the division of value.Originality/valueThe paper extends research regarding gender and negotiation performance by pinpointing that, while men obtain greater outcomes than women in negotiations that have integrative potential, the difference in outcomes emanates from differences in creating value, not from differences in dividing value.
The effects of ethical climate on group and individual level deception in negotiation
Authors: Stawiski Sarah , Tindale R. Scott , Dykema‐Engblade Amanda 
Published: July 2009

PurposeThe purpose of this paper is to investigate the effects of ethical climate on the use of deception during negotiation for both individuals and groups. It aims to focus on the use of “ethical climate” as a shared task representation at the group level.Design/methodology/approachParticipants were 458 undergraduate students who earned course credit. Participants engaged in a simulated negotiation task about the selling/purchase of a new car, via an instant messenger program. Those assigned to the “seller” role either negotiated individually or as a three‐person group, and received one of three ethical climate manipulations (honesty, competitive, or control). The main dependent variable was whether the seller(s) disclosed information about a possible defect.FindingsAs predicted, groups were less honest than individuals. Participants in the honesty condition were most likely to be honest while those in the competitive condition were the least likely to be honest, although this difference was not statistically significant. Finally, there was a significant interaction effect between size of negotiating party and ethical climate indicating that groups' “default” response was to lie, but they lied significantly less often in the “honesty” condition. Alternatively, individuals' default response was to be honest.Practical implicationsDecision‐making groups have a tendency to compete even if it means being dishonest. However, organizations can help to overcome this tendency by establishing an ethical climate.Originality/valueWhile there have been studies published on the effects of ethical climate on decision making at the individual level, there is a gap in the literature on these effects at the group level. Decisions are made at the group level too often to not pay attention to these differences.