bluuebunny/crossref_metadata_2025_split huggingface dataset:
Towards a theory of supply chain alignment enablers: a systematic literature review
Authors: Wong Chee , Skipworth Heather , Godsell Janet , Achimugu Nemile 
Published: June 2012

PurposeThe importance of supply chain alignment has been discussed since the birth of supply chain management (SCM). Yet it remains a major challenge for supply chains. This paper aims to systematically review the cross disciplinary literature on supply chain alignment in order to identify, and develop constructs for enablers to alignment, and an associated set of hypotheses.Design/methodology/approachA systematic approach has been taken to the literature review, which ensures it is auditable and repeatable. The selection criteria are clearly aligned with the review question ensuring all literature pertinent to the question is identified and reviewed. Relevant information is extracted from the selected papers and synthesised into a set of hypotheses.FindingsSix main constructs for the enablers of alignment are identified and defined: organisational structure, internal relational behaviour, customer relational behaviour, top management support, information sharing and business performance measurement system. While the literature is disparate, across different disciplines there is good support for these enablers. The relationships between supply chain alignment and shareholder and customer value are also argued with the support of the literature. Although each of the enablers is argued to positively affect shareholder and customer value, their interactions with one another are not well supported in the literature, either theoretically or empirically, and therefore this could be an area for further research.Research limitations/implicationsWhile the hypotheses remain theoretical, it is now possible to test them and understand the relative significance of the various enablers to alignment.Practical implicationsThe significance of shareholder and customer alignment on the delivery of shareholder and customer value can be examined, thus moving towards a theory of supply chain alignment. This is needed since in practice companies are struggling with supply chain alignment.Originality/valueThe existing literature on supply chain alignment is disparate and multi‐disciplinary as this descriptive analysis shows, with 72 papers published in 43 different journals. Moreover, most of the papers focus on particular enablers, while this paper brings together six key enablers from the literature to produce a set of hypotheses.
Understanding the role of logistics capabilities in achieving supply chain agility: a systematic literature review
Authors: Gligor David M. , Holcomb Mary C. 
Published: June 2012

PurposeThe purpose of this paper is to explore the role of logistics capabilities in achieving supply chain agility through a multi‐disciplinary review of the relevant research. The systematic literature review aims to provide the basis for formulating a conceptual framework of the relationship.Design/methodology/approachA systematic, comprehensive review of the literature on manufacturing, organizational and supply chain agility from 1991 through 2010 was conducted. The literature on logistics capabilities was also examined to identify the various elements that contribute to supply chain agility.FindingsSupply chain agility has primarily been explored in the literature through a focus on manufacturing flexibility, supply chain speed, or lean manufacturing. The role of logistics capabilities in achieving supply chain agility has not been addressed from a holistic conceptual perspective. This research addresses that gap using a multi‐disciplinary approach. As such, it is the first phase in theory building on the concept of supply chain agility. Further research is needed to empirically test the conceptualized relationships.Research limitations/implicationsThis research is a systematic, integrative review of the existing literature on the concept of agility and logistics capabilities. As such, the next phase of research needed for theory building will be the operationalization of constructs and testing of the hypothesized relationships proposed by the conceptual framework.Practical implicationsThe level of agility in a supply chain can determine the efficiency and effectiveness of the collective efforts. It is important that firms become more knowledgeable about the role of logistics capabilities in achieving agility.Originality/valueThrough a systematic, comprehensive review of the literature in four distinct areas, the paper explores the relationship between logistics capabilities and supply chain agility.
Theoretical perspectives in purchasing and supply chain management: an analysis of the literature
Authors: Chicksand Daniel , Watson Glyn , Walker Helen , Radnor Zoe , Johnston Robert 
Published: June 2012

PurposeThis paper attempts to seek answers to four questions. Two of these questions have been borrowed (but adapted) from the work of Defee et al.: RQ1. To what extent is theory used in purchasing and supply chain management (P&SCM) research? RQ2. What are the prevalent theories to be found in P&SCM research? Following on from these questions an additional question is posed: RQ3. Are theory‐based papers more highly cited than papers with no theoretical foundation? Finally, drawing on the work of Harland et al., the authors have added a fourth question: RQ4. To what extent does P&SCM meet the tests of coherence, breadth and depth, and quality necessary to make it a scientific discipline?Design/methodology/approachA systematic literature review was conducted in accordance with the model outlined by Tranfield et al. for three journals within the field of “purchasing and supply chain management”. In total 1,113 articles were reviewed. In addition a citation analysis was completed covering 806 articles in total.FindingsThe headline features from the results suggest that nearly a decade‐and‐a‐half on from its development, the field still lacks coherence. There is the absence of theory in much of the work and although theory‐based articles achieved on average a higher number of citations than non‐theoretical papers, there is no obvious contender as an emergent paradigm for the discipline. Furthermore, it is evident that P&SCM does not meet Fabian's test necessary to make it a scientific discipline and is still some way from being a normal science.Research limitations/implicationsThis study would have benefited from the analysis of further journals, however the analysis of 1,113 articles from three leading journals in the field of P&SCM was deemed sufficient in scope. In addition, a further significant line of enquiry to follow is the rigour vs relevance debate.Practical implicationsThis article is of interest to both an academic and practitioner audience as it highlights the use theories in P&SCM. Furthermore, this article raises a number of important questions. Should research in this area draw more heavily on theory and if so which theories are appropriate?Social implicationsThe broader social implications relate to the discussion of how a scientific discipline develops and builds on the work of Fabian and Amundson.Originality/valueThe data set for this study is significant and builds on a number of previous literature reviews. This review is both greater in scope than previous reviews and is broader in its subject focus. In addition, the citation analysis (not previously conducted in any of the reviews) and statistical test highlights that theory‐based articles are more highly cited than non‐theoretically based papers. This could indicate that researchers are attempting to build on one another's work.
Not learning in the workplace: austerity and the shattering of illusio in public service work
Authors: Colley Helen 
Published: June 2012

PurposeThis paper seeks to discuss the impact of UK government austerity policies on learning in public service work, specifically youth support work. It also aims to argue that austerity policies intensify “ethics work”, create emotional suffering, and obstruct workplace learning in a variety of ways.Design/methodology/approachThe research adopts narrative methods and a critical interpretive paradigm to investigate practitioner perceptions within a broader analysis of neo‐liberal change. It draws on Bourdieu's sociology as an interpretive framework.FindingsAusterity is shifting the “stakes” of the youth support field from a client‐centred ethos to the meeting of economically driven targets. This shatters the illusio of practitioners committed to client‐centred ethics, resulting in emotional suffering, difficulty in learning to cope with new demands, and an erosion of professional capacity.Research limitations and implicationsA particular limitation is the lack of longitudinal data. There is a pressing need for more research on ethics work, emotional suffering and (not) learning in public service workplaces facing austerity, and to continue theorising this nexus more thoroughly.Practical and social implicationsThere is a need to promote a feminist ethics of care in such workplaces. There is also a need to stimulate public debate about the ethical impact of austerity on public service work as a whole. These might allow workplaces to encourage learning more effectively.Originality/valueThis paper departs from traditional discussions of workplace learning to consider instances of “not learning”. It introduces the innovative concept of “ethics work”, discusses ethics as a form of work, through a sociological rather than philosophical lens, and utilises Bourdieu's key concept of illusio, not previously addressed in workplace learning research.
Learning racial hierarchies
Authors: Mirchandani Kiran 
Published: June 2012

PurposeThis paper aims to focus on the communications skills training given to transnational call center workers in India whose jobs involve providing customer service to Western customers. Emotion work is a key component of customer service jobs, and this work is constructed as an important soft skill.Design/methodology/approachBetween 2002 and 2009, 100 interviews were conducted with customer service workers, trainers and managers in India. Respondents provided detailed descriptions of their training curricula and some workers shared their complete set of training booklets. The analysis for this paper is based on a section of the curricula that focuses on communication skills used during training programs for Indian customer service agents.FindingsTraining curricula designed to enhance the communication skills of call center agents are vehicles through which workers learn to make sense of their place in social, economic and cross‐national hierarchies.Research limitations/implicationsThe study of emotion work in relation to workplace learning occurs in the context of global economic regimes.Originality/valueTraining curricula on communication skills serves to help workers to cope with the expression of customer abuse. Rather, there is a need to develop regulations that protect workers from customer aggression.
Online tutoring and emotional labour in the private sector
Authors: Webb Sue 
Published: June 2012

PurposeWhat happens when computer software is designed to replace the teacher and the human role is to service the relationship between the software and the learner? Specifically, this paper aims to consider whether or not emotional labour is performed in contexts mediated by technology in the private sector.Design/methodology/approachThe research is a single site, the online tutoring centre, in a large global education company in Europe servicing learners based in companies elsewhere. It is a critical case study with strategic importance for understanding the effects of the transformations to the education work afforded by a work design based on digital Taylorism. Qualitative methods are used, including observation, analysis of tutor/student e‐mail exchanges over a ten‐month period and interviews with key personnel.FindingsIt was found that in spite of the drive for standardisation and consistency, online tutors engaged in considerable levels of emotional labour, individualised in its performance along a spectrum.Research limitations/implicationsThe work has value in that it extends into new sites the study of digital Taylorism. In finding emotional labour in this critical case, it suggests that emotional labour will be present in less extreme cases.Practical implicationsThe article is a useful source of information for practitioners in online learning centres, as well as researchers in the area of recruitment and training of online tutors.Social implicationsThe article provides insights into effects of the recruitment of underqualified people in private learning centres.Originality/valueThe article provides insights into an area of work‐based learning that is under‐investigated to date – i.e. the recruitment and practices of tutors in private learning centres and the role of emotional labour.
Emotion and learning in the workplace: critical perspectives
Authors: Benozzo Angelo , Colley Helen 
Published: June 2012

PurposeThe aim of this Guest Editorial is to position the special issue.Design/methodology/approachThe Guest Editors reflect on critical perspectives on the relationship between emotion and learning in the workplace, and also present the four papers that constitute the special issue.FindingsEmotion and learning are deeply intertwined in the workplace. To understand this inter‐relationship, it is essential to examine the cultural and political context of particular organisations and the countries in which they are located. Class, gender and race are also highly influential factors that need to be taken into account in such studies.Originality/valueThe special issue gives space and consideration to under‐explored and under‐developed areas in the literature on emotion and learning in the workplace: how emotional suffering can block workplace learning, race, emotion and learning in the workplace, and emotion in relation to ICT support for learning.
Online gaming misbehaviours and their adverse impact on other gamers
Authors: Teng Ching‐I , Tseng Fan‐Chen , Chen Ye‐Sho , Wu Soushan 
Published: June 2012

PurposeAs a popular entertainment form, online gaming is a significant global industry with millions of customers. However gaming misbehaviours (gamer behaviours that violate generally accepted norms) and their impact on other gamers have received little attention. This study thus aims to examine five online gaming misbehaviours (i.e. account theft, cheating, bullying, profanity, and hoarding of advantageous locations) and how they influence other gamers in terms of anger and continuance intention (intention to repetitively play a specific game).Design/methodology/approachThe study sample comprises 767 online gamers who provided valid responses to an online survey. The hypotheses are tested using structural equation modelling.FindingsAnalytical results indicate that profanity and hoarding of advantageous locations anger other gamers, reducing continuance intention.Practical implicationsThe analytical results suggest that game providers should focus on reducing gaming misbehaviours such as profanity and hoarding of advantageous locations.Originality/valueThis study contributes to the literature by investigating the misbehaviours in online games and their impact.
Wikipedia for academic publishing: advantages and challenges
Authors: Xiao Lu , Askin Nicole 
Published: June 2012

PurposeThe purpose of this paper is to explore the potential of Wikipedia as a venue for academic publishing.Design/methodology/approachBy looking at other sources and studying Wikipedia structures, the paper compares the processes of publishing a peer‐reviewed article in Wikipedia and the open access journal model, discusses the advantages and challenges of adopting Wikipedia in academic publishing, and provides suggestions on how to address the challenges.FindingsCompared to an open access journal model, Wikipedia has several advantages for academic publishing: it is less expensive, quicker, more widely read, and offers a wider variety of articles. There are also several major challenges in adopting Wikipedia in the academic community: the web site structure is not well suited to academic publications; the site is not integrated with common academic search engines such as Google Scholar or with university libraries; and there are concerns among some members of the academic community about the site's credibility and impact in academia.Originality/valueThis paper promotes a fundamental idea for adjusting methods of creating and disseminating academic knowledge. It is a valuable resource for those interested in academic innovation, for research librarians, and for the academic community in general. This topic has not been sufficiently addressed in the literature.
Predictors of high‐quality answers
Authors: Blooma Mohan John , Hoe‐Lian Goh Dion , Yeow‐Kuan Chua Alton 
Published: June 2012

PurposeThe purpose of this study is to examine the predictors of high‐quality answers in a community‐driven question answering service (Yahoo! Answers).Design/methodology/approachThe identified predictors were organised into two categories: social and content features. Social features refer to the community aspects of the users and are extracted from explicit user interaction and feedback. Content features refer to the intrinsic and extrinsic content quality of answers that could be used to select the high‐quality answers. In total the framework built in this study comprises 17 features from two categories. Based on a randomly selected dataset of 1,600 question‐answer pairs from Yahoo! Answers, high‐quality answer predictors were identified.FindingsThe results of the analysis showed the importance of content appraisal features over social and textual content features. The features identified as strongly associated with high‐quality answers include positive votes, completeness, presentation, reliability and accuracy. Features weakly associated with high‐quality answers were high frequency words, answer length, and best answers answered. Features related to the asker's user history were found not to be associated with high‐quality answers.Practical implicationsThis work could help in the reuse of answers for new questions. The study identified features that most influence the selection of high‐quality answers. Hence they could be used to select high‐quality answers for answering similar questions posed by users in the future. When a new question is posed, similar questions are first identified, and the answers for these questions are extracted and routed to the proposed quality framework for identifying high‐quality answers. Based on the overall quality index computed, the high‐quality answer could be returned to the asker.Originality/valuePrevious studies in identifying high‐quality answers were conducted using either of two approaches. First using social and textual content features found in community‐driven question answering services and second using content appraisal features by thorough assessment of answer quality provided by experts. However no study had integrated both approaches. Hence this study addresses this gap by developing an integrated generalisable framework to identify features that influence high‐quality answers.
Why are A‐list bloggers continuously popular?
Authors: Ko Hsiu‐Chia 
Published: June 2012

PurposeThe purpose of this study is to explore why A‐list bloggers are continuously popular and what benefits they may obtain from becoming A‐list bloggers.Design/methodology/approachThis work compared the varying popularity ranking list at two stages of Wretch, the biggest blog platform in Taiwan, and selected 44 continuously popular A‐list bloggers as research subjects. The research used online ethnographic methods, social network analysis, and text analysis to analyse collected data, including personal blog homepages, profile pages, blogrolls, blog posts, and audience responses to 44 continuously popular A‐list bloggers.FindingsThe results reveal that, on average, A‐list bloggers publish several articles weekly. Each article draws many responses and quotations; however only a few audience members continuously respond to these articles. The social network analysis and the online ethnographic analysis results indicate that a large audience regularly visits A‐list blogs, and their quotations and diffusion of information promote A‐list bloggers' reputations and build social capital, which consequently provides opportunities to convert popularity into a profit source. Finally the text analysis results show that A‐list bloggers often share positive life experiences in their blogs and receive positive feedback from their audience, which may increase their psychological well‐being and life satisfaction, and motivate them to continue writing. The positive emotions of A‐list bloggers may affect their audience and create emotional resonance with them.Originality/valueThis is the first study to explore the success of continuously popular A‐list bloggers to increase the understanding of the blogging phenomenon.
Intention to adopt knowledge through virtual communities: posters vs lurkers
Authors: Liao Shuling , Chou En‐yi 
Published: June 2012

PurposeThis study aims to examine the social capital and technical determinants of knowledge adoption intentions in virtual communities and to explore the differences between posters and lurkers.Design/methodology/approachAn online survey was conducted with a sample of 318 virtual community participants for a structural equation model test.FindingsThe structural and cognitive social capital, peer influence, and perceived usefulness positively contribute to virtual community participants' attitudes and intentions toward knowledge adoption. Lurkers' attitudes are more influenced by network ties, reciprocity norms, shared vision, and perceived usefulness, whereas posters are more affected by social trust and shared language.Research limitations/implicationsThe results produced in the Chinese context may not fully apply to other cultures.Practical implicationsDevising effective strategies to increase social capital and content value is crucial for fostering virtual community members' positive attitudes toward knowledge adoption.Originality/valueThis study is one of the first to combine and examine social capital and technology acceptance theories with regard to the knowledge adoption intentions of posters and lurkers in virtual communities.