bluuebunny/crossref_metadata_2025_split huggingface dataset:
A typology of online buyers for French wine web sites based on electronic service quality dimensions
Authors: Bressolles Grégory , Durrieu François 
Published: November 2010

PurposeUsing customers' evaluations of electronic service quality (e‐SQ), the purpose of this paper is to analyze internet buyer behavior and propose a typology of online buyers for wine web sites based on e‐SQ dimensions.Design/methodology/approachIn all, 1,813 French internet customers filled in an online questionnaire after completing a specified task on 18 selected web sites selling wine directly to customers.FindingsAnalysis of the results confirmed the structure of the NetQual scale for wine web sites using structural equation modeling and identified three groups of customers: the “disappointed” the “reassurance seeker” and the “opportunist”.Research limitations/implicationsThis study has some limitations. One of them is related to the fact that the target population is representative of the French internet buyer population and not of the customer profile for the web sites analyzed. Future research should integrate customers of the different web sites analyzed and, in order to have an intercultural comparison, non‐French wine web sites should also be included in future studies.Practical implicationsThe seven dimensions of the NetQual scale are important for consumers when they evaluate wine web sites and contribute to identify three groups of internet buyers of French wine web sites. For each group, this study provides recommendations for practitioners in order to transform visitors into buyers.Originality/valueThe increasingly systematic use of the internet in consumers' decision‐making processes, combined with the growth in the number of wine web sites, has led researchers and practitioners to examine service quality issues in an online context. Existing typologies do not take into account the importance of e‐SQ dimensions. This paper's typology shows how these dimensions contribute to differentiating the groups.
Region of origin as choice factor: wine knowledge and wine tourism involvement influence
Authors: Famularo Biagio , Bruwer Johan , Li Elton 
Published: November 2010

PurposeThe purpose of this paper is to identify and examine key areas of the wine consumer's interaction with region of origin, specifically through access to wine information, wine knowledge, the auxiliary relationship with wine tourism involvement and the impact this has on the wine buying decision‐making process.Design/methodology/approachA conceptual research “model” was developed to set the direction for the development of the research hypotheses and questions. A highly structured questionnaire was administered at a high‐end independent wine retail shop in Sydney, Australia using a convenience sample of 100 randomly selected respondents, all of whom were in the basic wine drinker category or higher. A series of quantitative and qualitative datasets were collected during timeslots spanning 8‐15 minutes per questionnaire.FindingsThe results confirm that as wine knowledge increases together with wine involvement, it develops into a greater understanding of a wine's region of origin, impacting positively on the consumer's wine decision‐making process. A consumer's willingness to interact with wine‐related motivations through wine tourism visitation has a profound effect on the importance of a wine's region of origin, therefore attributing to greater recall of wine region in the wine buying decision‐making process.Research limitations/implicationsWine education and access to wine information have a strong relationship with increasing a consumer's awareness of wines' region of origin and offer scope to further investigate the importance of in‐store assistance and cellar door staff interaction with consumers. Although both these aspects are considered positively by a statistically significant percentage of the sample study, a relationship does not coexist with the importance of wine region as an aid or attribute for consumers when purchasing wine.Originality/valueWine marketing strategies in Australia are beginning to incorporate a complementary product brand relationship with region of origin and the use of regional branding, not only as a point of difference, but as an extension of a wine product's attributes. This study aids in further identifying information regarding regional branding and its relative importance, which could lead to subsequent comprehensive research studies. The research findings may be utilized to provide small‐ to medium‐sized wineries an overview of how they may consider closer interaction between their individual brand and regional branding.
Auditing the identity of regional wine brands: the case of Swiss Merlot Ticino
Authors: Zamparini Alessandra , Lurati Francesco , Illia Laura G. 
Published: November 2010

PurposeThe purpose of this paper is to propose a method by which to audit winemakers' communication of regional wine brands and to illustrate the method's conceptual basis through its empirical application to the Swiss wine Merlot Ticino.Design/methodology/approachThe audit is comprised of two parts: one captures producers' intentions regarding the communication of the regional wine brand while the other determines what wineries actually convey through their formal communications. Data about intentions were collected through qualitative interviews and a survey of producers, while data on what wineries convey was based on a content analysis of wineries' communication materials.FindingsThe application of the audit to the brand Merlot Ticino shows that the proposed method provides several insights into the brand's personality, possible gaps between producers' intentions and actual communications, the potential target of the communication, the level of consistency of communication content and style, and the expressiveness of wineries in communicating the regional wine brands.Research limitations/implicationsThe content analysis adopted in this research focuses on formal communications issued by wineries. Adding oral contents and consumer perceptions would considerably improve the audit tool.Originality/valueThis paper provides winemaking regions with a useful tool with which to determine the effectiveness of their brand projections in the collective promotion of their regional wine brands. The paper is of value for academic research because it illustrates that results may be obtained in the wine brand field using methods traditionally used in corporate communication research, like projective techniques and communications audits.
Wine brands or branded wines? The specificity of the French market in terms of the brand
Authors: Viot Catherine , Passebois‐Ducros Juliette 
Published: November 2010

PurposeThe purpose of this paper is to show that the branded wine concept refers to a very heterogeneous category as regards wine made in France, but this sort of wine can appeal to certain types of consumers.Design/methodology/approachAn initial qualitative study was carried out to explore consumer representation as regards branded wine. A second, quantitative, study enabled us, through a cluster analysis, to identify brand‐sensitive consumer segments in the wine field.FindingsThere is a divergence in consumer representation between novices and experts. The former considers A.O.C.s (Appellation d'Origine Contrôlée, a French official label of protected geographical indication) and regions as brands while the latter have a narrower vision of what a branded wine means. The “discoverers”, the youngest consumers (18‐29 years old), who are interested in wine and have little knowledge of it are most liable to be influenced by wine brands. The novices and routine consumers are also brand sensitive but to a lesser degree. The experts, on the other hand, are not influenced by brands.Research limitations/implicationsThe influence of the brand derives from the declarative. A more indirect measure which mixes the brand with other wine attributes would be preferable. The use of a sample of convenience means results can only be generalized with caution.Practical implicationsThere indeed exists a place for branded wines on the French market but an association is needed with other attributes such as the origin and/or the grape variety.Originality/valueLittle research has been devoted to the French consumer's acceptance of branded wines.
“Green” wine packaging: targeting environmental consumers
Authors: Barber Nelson 
Published: November 2010

PurposeThe purpose of this paper is to profile consumers who expressed an intention to pay more for environmentally friendly wine packaging and to elaborate marketing strategies that arise from this consumer profiling.Design/methodology/approachThe population under study was the general adult population of the USA. The sample was randomly selected from a consumer database and provided a link to an anonymous on‐line survey. Reliability and factor analyses were performed to identify whether the measurement items reflected the constructs of attitudes, behavior, values, and intention to pay more. To determine significant differences,t‐tests on each construct were performed, along with stepwise discriminant analysis.FindingsThe results indicate that importance of being environmentally friendly, considering environmental issues when making a purchase, and collectivism were all very good predictors of consumers' intention to pay more for green wine packaging.Research limitations/implicationsThe intention to purchase does not always translate into actual purchase behavior when consumers are confronted with a purchase situation.Practical implicationsThis paper contributes to the understanding of environmental wine purchase intention by investigating relationships of consumer characteristics to environmental behavior. By segmenting consumers in this manner, it is possible to better understand the importance of environmentally friendly wine packaging, thus aiding wine producers, retailers, and packaging companies in directing their marketing and advertising efforts.Originality/valueThis paper examines the significance of personality variables in detail using measurement scales that consider customers' perceptions and intention to purchase.
Co‐evolution and reconcilability of Islam and the West: the context of global banking
Authors: Tlemsani Issam 
Published: November 2010

PurposeThe purpose of this paper is to argue that if reconcilability between Islam and the West exists in the field of finance and if the two systems can co‐evolve in a mutually productive way, then we can be optimistic about the ability of the two systems to co‐exist. Clearly they involve different attitudes, but this paper argues, on the basis of significant compatibility issues, these are resolvable under the tradition of tolerance that has existed in Western and Islamic societies. This paper also examines Islamic finance as an alternative financial system and a potential long‐term solution to financial instability.Design/methodology/approachThe paper presents descriptive, analytical and comparative analyses.FindingsThe paper provides insights into the Islamic and international financial system. It highlights an alternative and a solution to this dilemma in the form of Islamic finance and stresses the stability of the Islamic finance system.Practical implicationsThe findings presented in this paper can be used by policy makers, regulators and practitioners in both the Islamic and conventional financial sector as it provides an understanding to Islamic Finance. However, to expect a wholesale transformation to an Islamic financial system is idealistic.Originality/valueThis paper contributes to the understanding of Islamic finance principles and its value as revolutionary departure from the current global financial system and a solution to the current and any future financial crises. The findings of this research will be of interest to Western and Islamic financial practitioners, policy makers and academicians.
Access to fieldwork: “strange” work in a Middle East setting
Authors: Kemp Linzi J. 
Published: November 2010

PurposeThe purpose of this paper is to stress the importance of effectively gaining access to organizations for fieldwork, an essential element of work for a qualitative researcher.Design/methodology/approachThe paper investigates the cold calling and networking involved when 29 prospective organizations were contacted to gain permission to undertake research involving fieldwork, including observation and interview. The approach taken is a quantitative analysis of communicative media involved; e‐mails; telephone calls; and face‐to‐face meetings.FindingsFour organizations granted permission to research, a 7:1 prospect to success ratio. It was found that a great deal of time was spent in attempting to contact and follow up with gatekeepers. Three important barriers to gaining access were found, and ways to “lift” those barriers were attempted. Detailed record keeping of communication was vital, and specific documentation, invitation; a proposal; a protocol, created to negotiate access.Research limitations/implicationsThere are limitations of sample size, a suggestion for future research is to expand on this sample.Practical implicationsThe practical implication is for qualitative research involving fieldwork. Three barriers to gaining access for fieldwork are cited, and methods to “raise” such barriers are considered. Changes to research practice are identified by following these insights into raising barriers to organizational access.Social implicationsThe research influences corporate social responsibility and informs industry policy through the idea of partnering with academic institutions for future research. The research findings can have practical value for the industries concerned.Originality/valueThrough analysis and evaluation of the access process, methods of contact can be adapted to smooth the research journey. The value of the findings and insight is to new researchers, and can be useful for existing researchers.
The influence of technology acceptance model (TAM) factors on students' e‐satisfaction and e‐retention within the context of UAE e‐learning
Authors: Al‐hawari Mohammad Ahmad , Mouakket Samar 
Published: November 2010

PurposeThe main purpose of this paper is to highlight the significance of TAM factors in the light of some external factors on students' e‐retention and the mediating role of e‐satisfaction within United Arab Emirates (UAE) e‐learning context.Design/methodology/approachThe relative importance of TAM factors was examined, as well as enjoyment and blackboard design on students' e‐satisfaction and e‐retention. The survey was designed and administrated using face‐to‐face method. Data were collected from a convenient sample of students who use blackboard system. AMOS 6 was used to test for the hypothesized relationships.FindingsPerceived usefulness has a direct and positive relationship with students' e‐satisfaction and e‐retention while perceived ease of use has only a direct relationship with students' e‐retention. Design features and enjoyment have only a significant relationship with students' e‐satisfaction without any direct relationship with students' e‐retention. Finally, students' e‐satisfaction has a direct relationship with students' e‐retention.Research limitations/implicationsThis research has only surveyed students from one university in UAE. Further testing of the proposed conceptual model across different industries and countries is needed to determine the generalisability and consistency of this study's findings.Practical implicationsThe proposed model of students' e‐retention prediction has the potential to help UAE university managers to understand some of the factors influencing students' behaviours and attitudes toward e‐learning systems. This will lead to improving the education quality within the context of UAE.Originality/valueThis paper is a significant trial in how TAM factors and other external factors might influence students' e‐satisfaction and e‐retention within UAE e‐learning context.
“I made it”: Israeli‐Palestinian women principals as leaders
Authors: Arar Khalid 
Published: November 2010

PurposeThis study aims to analyze the construction of the meaning of leadership by two Arab women school principals in Israel who are “pavers of the way”.Design/methodology/approachInterviews in which the women exposed their life stories were subjected to discourse analysis in light of a three‐layered functional approach and leadership theories. The study investigated: characteristics of the leadership development of two Arab women principals and expressions of leadership at different life stages.FindingsAnalysis showed that these women have strong motivation, and from an early age dared to swim against the stream, achieving their goals with family support after serious battles. As the first women principals in their communities, they continued to develop, under pressure to prove their ability as leaders in Arab patriarchal society.Research limitations/implicationsThis is a qualitative study with a non‐representative sample, providing rich insights into the lives of two Arab women principals.Practical implicationsThis study shows that life stories can serve as tools to diagnose future leaders and their specific patterns of behavior.Originality/valueAnalysis of figurative positioning that was manifested consistently in these women's narratives provides new understanding regarding women's leadership in patriarchal societies, indicating that childhood experiences of leadership exposed in personal stories can serve as predictors for narrators' adult leadership patterns.
An investigation of female and male constructs of leadership and empowerment
Authors: Alimo‐Metcalfe Beverly 
Published: November 2010

PurposeThe purpose of this paper is to investigate female and male constructs of leadership and empowerment.Design/methodology/approachThe paper describes the findings from two recent UK studies which investigated female and male constructs of leadership qualities.FindingsVery different models emerged. The women's descriptors related directly to notions of transformational leadership, and the men's to transactional leadership. The implications for assessment practices are considered, as is the concept of empowerment, which is central to the notion of transformational leadership and fast becoming the organizational “buzz” word. Less obvious, and of particular concern are the observations that empowerment, like so many other values, is a gendered concept, and that beneath its attractive humanistic guise may be hidden a more sinister interpretation.Originality/valueThe paper offers insights into female and male constructs of leadership and empowerment.
“A testing time, full of potential?”
Authors: Swan Elaine 
Published: November 2010

PurposeThe purpose of this paper is to look back since the first edition of what was thenWomen in Management Reviewas a way of looking forward to suggest a future potential.Design/methodology/approachThe paper draws on some historical work on issues central to the literature and practices associated with women/gender in management. It also draws on feminist theories to outline what the author calls “testings” – theoretical, conceptual and activist challenges – to some of that early thinking.FindingsThe paper emphasises the importance of differentiating women in order to understand the complexity of inequalities, and white middle class women's part in reproducing inequality. In addition, the different theoretical turns have emphasised the multiple and intersecting sources of discrimination – economic, cultural, psychosocial, social, linguistic and ideological.Originality/valueThe paper offers insights into gender in management, histories and futures.
Does gender matter? A review of work‐related gender commonalities
Authors: Gilbert G. Ronald , Burnett Meredith F. , Phau Ian , Haar Jerry 
Published: November 2010

PurposeThe purpose of this study is to examine the degree to which differences and similarities exist between female and male business professionals.Design/methodology/approachA total of 1,164 students from three English‐speaking countries completed a 75‐item multi‐dimensional tool that consists of 17 empirically independent work preference constructs associated with psychological learning styles, work values, work interests, and personality temperament.FindingsThere are few notable or significant differences between the work preferences of female and male business professionals within each country. Differences between the work preferences of female and male business professionals are not consistent from nation to nation.Research limitations/implicationsAdditional research on gender differences of work preferences needs to include larger samples of college students majoring in non‐business subjects as well as working adults drawn from related occupational fields.Practical implicationsManagers need to understand that biological sex may be irrelevant when it comes to the selection, placement, training, development, and appraisal of employees.Originality/valueContrary to prior research, the results refute the existence of work‐related differences between females and males.
Individual shareholder rights provisions and cost of capital
Authors: He Huang Henry , Wu Shengwu 
Published: November 2010

PurposeThe purpose of this paper is to investigate the effects of individual provisions of firm‐level shareholder rights on the cost of equity capital in the USA setting.Design/methodology/approachPrior literature has shown that strong shareholder rights, as measured by aggregated shareholder rights indices, could mitigate the agency costs and reduce the cost of equity capital. Stepwise regression method with control variables for financial risks and corporate governance risks is used to empirically test whether individual shareholder rights provisions have varying degrees of impacts on a firm's cost of equity capital.FindingsOf the 24 shareholder rights provisions in the shareholder rights index, four provisions are found to be the most significant determinants of cost of equity capital with the absence of three provisions (poison pill, golden parachute, and control share cash out) and the presence of fair value provision reducing the firm's cost of equity capital.Research limitations/implicationsFirst, the results suggest that a few individual provisions are major determinants of firm value. Hence, investors and regulators should pay the most attention to these provisions. Second, the result that some provisions that limit shareholders' rights actually reduce cost of equity capital suggests that investors and regulators should not view all aspects of weak shareholder rights negatively.Originality/valueThis paper tests the impact of shareholder rights on cost of equity capital from an individual provision basis.