bluuebunny/crossref_metadata_2025_split huggingface dataset:
Work–life bal ance or work–life alignment? A test of the importance of work-life balance for employee engagement and intention to stay in organisations
Authors: Parkes Louise P , Langford Peter H 
Published: November 2010

AbstractIn an Australian sample of over 16,000 employees we assessed whether employees are satisfied with their ability to balance work and other life commitments. We tested the hypothesis that work–life balance is important for engaging and retaining employees in the context of other aspects of organisational climate. We also explored how individual and organisational variables were related to work–life balance aiding further development of theory integrating work with other aspects of life. Results showed that of 28 organisational climate factors, work–life balance was least related to employee engagement and intention to stay with an organisation. We discuss implications for how organisations position work–life balance strategies, particularly in relation to social responsibility and wellness, rather than the solution to employee commitment and retention.
Work–life balance: A review of the meaning of the balance construct
Authors: Kalliath Thomas , Brough Paula 
Published: November 2010

AbstractAlthough the term work–family/life balance is widely employed, an agreed definition of this term has proved elusive. Instead, an array of definitions and measures populate the literature. The variety of work–life definitions and measures provide limited value for both the theoretical advancement of the construct and for practical human resource (HR) interventions. In this article, we review six conceptualisations of work–life balance found in the literature: (1) multiple roles; (2) equity across multiple roles; (3) satisfaction between multiple roles; (4) fulfilment of role salience between multiple roles; (5) a relationship between conflict and facilitation; and (6) perceived control between multiple roles. Based on our review of this research we identify the two primary features of the work–life balance definitions and propose a new definition of this construct.
Negative relationships in the workplace: Associations with organisational commitment, cohesion, job satisfaction and intention to turnover
Authors: Morrison Rachel L 
Published: November 2010

AbstractThis study investigates the link between perceptions of negative workplace relationships and organisational outcomes. Respondents (n = 412) spanned a wide range of occupations, industries and nationalities. Data were collected using an Internet-based questionnaire. Results indicated that those with at least one negative relationship at work were significantly less satisfied, reported less organisational commitment, were part of less cohesive workgroups and were significantly more likely to be planning to leave their job.
Intersecting work and family: The influence of relational beliefs and behaviors on work–family integration
Authors: Polk Denise M 
Published: November 2010

AbstractStrategies to integrate work and family have caught the attention of organizations, institutions, academics and families, and many people are motivated to find ways to blend these two domains. Spillover theory, whose tenets surround the mutual influence of home and work, provides a useful framework for understanding better what contributes to achieving work–family integration. Although much of the existing research focuses on the negative influence of these domains, some evidence exists that they positively influence one another as well. This study uses hierarchical multiple regression to test hypotheses about relational identity on positive and negative work–family spillover and considers perceived spousal support and relational equity as moderators. Results reveal that perceived spousal support predicts positive spillover and that it moderates the relationship between relational identity and negative spillover. Other results are discussed as well as limitations and future directions.
Human resource development and ‘casualisation’ in hotels and resorts in Eastern Australia: Getting the best to the customer?
Authors: Cairncross Grant , Kelly Stephen 
Published: November 2010

AbstractThis paper provides an analysis of human resource development and knowledge capital management relations practices used by hotels and resorts in 2007. The study examined the employment instruments used, methods of employee recruitment, selection, staff turnover trends, remuneration policies, attitudes to knowledge capital and the application of service quality measurement. The findings indicate that larger foreign-owned organisations have adopted more innovative approaches than smaller Australian-owned hotels and resorts, while skill shortages and generational attitude changes have driven more inventive retention strategies in both groups. It was also found that in spite of the adoption of more enlightened human resource strategies, staff turnover, particularly casual staff turnover, remains problematic and could negatively impact upon customer satisfaction.
Research on corporate divestitures: A synthesis
Authors: Moschieri Caterina , Mair Johanna 
Published: November 2010

AbstractDivestitures, understood as the parent company's disposal and sale of assets, facilities, product lines, subsidiaries, divisions and business units, are emerging as a central topic of research in several areas. Yet our understanding of these operations is still limited. For example, it is still not clear whether divestitures are merely a reflection of the economic cycle, a means to correct or reverse previous strategic decisions, or a proactive strategic option. Integrating literature in finance, strategy, and organisational behaviour, this paper offers a comprehensive picture of divesting modes, antecedents, mechanisms and outcomes of divestitures. It integrates empirical findings and theoretical contributions into a researchable whole, in order to identify common themes and gaps in existing research. The final objective of this analysis and review is to propose meaningful avenues for future research to improve knowledge on divestitures.
Customer retaliation at the employee–customer interface
Authors: Keeffe Dominique A , Russell-Bennett Rebekah , Tombs Alastair 
Published: November 2010

AbstractThe service encounter is the point where employees and customers interact both positively and negatively. When things go wrong (service failure), initially it is the employee who is required to remedy the situation (recover the service). While positive service recovery outcomes are well investigated, there is little research that investigates whether specific service recovery strategies can be used to reduce customer anger and retaliation. Further, there is little research regarding whether an organisation's acceptance of blame has an effect on customer anger and retaliation. These gaps are addressed using a quasi-experimental study of 120 respondents that examines customers' emotional and behavioural responses to specific service recovery strategies following a service failure. The results show that high-level service recovery strategies directly reduce the occurrence of retaliation, as well as indirectly reduce retaliation through the mediating effects of customer anger. The theoretical and practical implications of these results are discussed.
An exploratory study into deviant behaviour in the service encounter: How and why front-line employees engage in deviant behaviour
Authors: Browning Victoria 
Published: November 2010

AbstractThis article discusses the findings of an exploratory study into the nature and influencing factors of front-line employee deviant behaviour in service encounters in two hospitality industries. A dual perspective approach was used that involved employees and customer perceptions. Interviews were conducted with service managers and front-line employees from hospitality and adventure tourism organizations in New Zealand. Data from customers was obtained from written scenarios and customer feedback. Based on the outcomes of this study and related literature, a definition of service deviance and a typology to describe four different types of deviant behaviour are proposed. The findings of the study also indicate that the customer's attitude and behaviour is a key factor that influences front-line employees to engage in acts of deviance. The implications of the findings for service organizations and future research directions are discussed.
An Artful Learning Framework for organisations
Authors: Drew Glenys 
Published: November 2010

AbstractThis paper proposes an Artful Learning Framework as an organisational development initiative. The framework is designed to assist people in organisations seeking higher levels of engagement in their strategic and operational endeavours, such as navigating change. The Artful Learning Framework offers three strategies as potential artful learning events designed to help people in organisations engage with each other creatively to achieve their organisational and professional goals. The Artful Learning Wave Trajectory model (Kerr 2006) forms a conceptual antecedent for the Artful Learning Framework. The Framework's strategies align with the relevant literature on organisational learning and, in particular, a proposition of Kerr (2006) who identifies a suite of skills, capacities and capabilities that are important in organisations. The notion of the wave, with the effect of ‘pausing and gathering’ to consider amidst the inevitable ambiguity and turbulence offor-ward movement, is invoked as a metaphor for the elements of the Framework which support its strategies. The paper will be of interest to individuals and groups that are committed to profound learning and capability building for the benefit of themselves, their teams and the organisations in which they work.
Finding beauty in the banal: An exploration of service work in the artful classroom
Authors: Bathurst Ralph , Sayers Janet , Monin Nanette 
Published: November 2010

AbstractArtists derive inspiration from daily life. According to John Dewey (1934), common experiences are transformed into works of art through a process of compression and expression. Our paper adopts Dewey's frame to demonstrate that experience in the artful classroom plays a valuable role in management education. We asked students to reflect on their work experience and then to provide an artful expression of their reflections. For this exercise we defined artfulness as a process which relies on the discursive practices of satire, and in particular irony and parody. Offering a service management class as an exemplar we demonstrate the use of these rhetorical techniques as reflective learning tools. A class of students were first prompted to consider their common experiences as both customers and service providers, and were then asked to create an ironic artefact. Our paper, which analyses a cartoon sequence produced by students in response to this assignment and in which they parody the fast-food service experience, illustrates how a business studies classroom can be transformed into an artful space.
Dances of leadership: Bridging theory and practice through an aesthetic approach
Authors: Ropo Arja , Sauer Erika 
Published: November 2010

AbstractWe wish to develop the argument in this paper that through aesthetic and artistic work, practices and their metaphorical use, we have a potential to better understand the relationship between academic leadership theory and practical action. By aesthetic approach we mean the experiential way of knowing that emphasizes human senses and the corporeal nature of social interaction in leadership. In this paper, we discuss how leadership could look, sound and feel like when seen via the artistic metaphor of dance. We use the traditional dance, waltz and the postmodern dance experience of raves to illustrate our argument. By doing so, we challenge traditional, intellectually oriented and positivistic leadership approaches that hardly recognize nor conceptualize aesthetic, bodily aspects of social interaction between people in the workplace.The ballroom dance waltz is used as a metaphorical representation of a hierarchical, logical and rational understanding of leadership. The waltz metaphor describes the leader as a dominant individual who knows where to go and the dance partner as a follower or at least as someone with a lesser role in defining the dance. Raves, on the other hand representparadigmatically different kind of a dance and therefore a different understanding of leadership. There are neither dance steps to learn, nor fixed dance partners where one leads and the other follows. Even the purpose or aim of dancing may not be known at the beginning of the dance, but it is negotiated as the raves go on. We think that raves describe the organizational life as it is often seen and felt today: chaotic, full of unexpected changes, ambiguous and changing collaborators in networks. Here leadership becomes a collective, distributed activity where the work processes and the targeted outcome is continually negotiated.Through the dance metaphors of waltz and raves, we suggest aspects such as gaze, rhythm and space to give an aesthetic description both to a more traditional and an emerging aesthetic paradigm of leadership where the corporeality of leadership is emphasized. We wish to make the point that leadership is aesthetically and corporeally co-constructed both between the leader and the followers as well as between the researcher and the subjects. The metaphor of dance illustrates the corporeal nature of leadership both to practitioners and theoreticians.
A Case Study of Arteconomy – Building a bridge between art and enterprise: Belgian businesses stimulate creativity and innovation through art
Authors: van den Broeck Herman , Cools Eva , Maenhout Tine 
Published: November 2010

AbstractIn a world where there has long since been more at play than functionality and cost price, we need creative innovation more than ever before. Organizations are trying to find ways to embed more creativity, more innovative potential, and more entrepreneurship into the everyday running of their businesses. They are constantly in search of effective ways to make their organization's culture better equipped for change. The Belgian non-profit organization Arteconomy has developed a method for doing this, by bringing business people and artists together in a series of particularly unique projects. In this paper, you can read about the philosophy that give rise to Arteconomy and the pioneering work that preceded it. The paper describes two specific projects that provide a concrete illustration of the arteconomy approach in two Belgian textile firms: ‘The Dragon of Deerlijk’ at Promo Fashion and ‘The Walk’ at Concordia Textiles. This paper is particularly relevant to illustrate change as an organizational process and to demonstrate how organizations can stimulate employees' creative skills.
Thinking strategically in response to New Zealand's tertiary education strategy: The case of a Wānanga
Authors: Zepke Nick 
Published: November 2010

AbstractThis paper describes commissioned research on how a Wānanga, a Maori focused post school institution in New Zealand, perceived its strategic options following the publication of the Labour-led government's Tertiary Education Strategy 2007–2012 and the Statement of Education Priorities 2008–10 (Ministry of Education 2006). The research used a Delphi panel process that looks for consensus answers to specific research questions: How should the Wānanga respond to the policies sketched in the Tertiary Education Strategy and the Statement of Education Priorities? What is the range of issues that may need to be addressed as a result of this new policy framework? What options does the Wānanga have in addressing these issues? The Delphi process enabled a clear set of priorities to be established: provide quality teaching and learning reflecting Māori values and practices; develop a consistent internal philosophy based on tikanga and āhuatanga Māori; and provide second chance education for Māori and other learners.
Towards a dynamic theory of boards: An organisational life cycle approach
Authors: Bonn Ingrid , Pettigrew Andrew 
Published: November 2010

AbstractWe propose a research agenda that can assist in developing a dynamic and comprehensive theory of boards of directors. It is based upon the concept of temporality, with time being organised around the life-cycle metaphor, and integrates research on agency theory, decision-making theory and resource dependence theory. We identify three key roles of boards of directors:1.monitoring and controlling top management;2.involvement in strategic decision-making; and3.providing access to resources and networks.Our analysis suggests that boards perform all three roles, but that these roles change over time. We propose clear researchable questions for each stage of the organisational life cycle as well as the transition between the stages.
Ambiguity tolerance and accurate assessment of self-efficacy in a complex decision task
Authors: Endres Megan L , Chowdhury Sanjib , Milner Morgan 
Published: November 2010

AbstractOrganizational decision making requires the ability to process ambiguous information while dealing with overload and conflicting requirements. Although researchers agree that ambiguity tolerance is a critical skill for making high-quality complex decisions, few have investigated the effects of ambiguity tolerance on self-efficacy to make complex decisions. In the current experiment, 151 participants were randomly assigned to either a moderate complexity or high complexity decision task. Ambiguity tolerance moderated the relationships between task complexity and self-efficacy, and between task complexity and the accuracy of self-efficacy in predicting future performance. In the highly complex task, individuals with a higher tolerance for ambiguity reported higher self-efficacy and more accurate self-efficacy versus individuals with lower tolerance for ambiguity. In the moderately complex task, tolerance for ambiguity had no effects on self-efficacy or accuracy. Implications for research and practice are presented, along with study limitations.
The role of group personality composition in the emergence of task and relationship conflict within groups
Authors: Anderson Marc H 
Published: November 2010

AbstractConflict is a ubiquitous feature of groups in organizations that clearly affects group performance. While prior research has investigated the role of personality on conflict resolution styles at the individual level, little work has examined the role of personality on the emergence of conflict. This may be partially due to the fact that the emergence of conflict is inherently a group-level phenomenon, and thus requires the aggregation of personality to the group (or at least dyadic) level of analysis. I propose that each of the Big Five personality traits (or specific facets), at the group level, affect the emergence of either task conflict, relationship conflict, or both. Developing our understanding of how group personality composition affects both of these types of conflict is necessary to better enable groups to manage conflict, and thereby lessen potentially harmful outcomes resulting from conflict.
Evaluating the impact of corporate social responsibility programs on consumers
Authors: Smith Victoria , Langford Peter 
Published: November 2010

AbstractThis paper critically reviews and analyses the empirical and theoretical literature relating to Corporate Social Responsibility (CSR) programs and their impact on the attitudes and behaviours of consumers. Given the increasingly important and influential role that corporations are playing in society, this review considers the contrasting arguments surrounding the extent to which a well-designed and implemented CSR program will impact consumers. In doing so, this review improves our understanding of the importance of corporate socially responsible action and identifies gaps in the field of CSR research that need to be addressed in order to help organizations more effectively adopt CSR programs.
Estimating the innovation effects of university–industry–government linkages: The case of Taiwan
Authors: Hu Mei-Chih , Mathews John A 
Published: November 2010

AbstractThis study focuses on university—industry—government (UIG) linkages and their influence on innovation in Taiwan. The innovation effects are estimated using a quartet of measures — technology transfers, technology licensing, firms incubated and patents granted — while the UIG influence is estimated via its differential impact according to the size of the firms involved, the type of innovation (process or product-oriented), the stage of the technology cycle, and the role of government. Using a Structural Equation Model (SEM) method to examine these interactions, the study reveals that UIG linkage effects vary with the size of company, in that the major incentive for UIG linkages for large companies is an attempt to acquire a skilled and qualified workforce, while SMEs (small and medium enterprises) tend to use them to gain marketing advantage, particularly for those SMEs or start-ups in emerging industries. The study concludes that Taiwan's innovation capacity is heavily reliant on building the capability of SMEs and continues to depend greatly on government leadership through technology-capability-enhancing institutions such as ITRI.
The necessary alignment between technology innovation effectiveness and operational effectiveness
Authors: Santa Ricardo , Ferrer Mario , Bretherton Phil , Hyland Paul 
Published: November 2010

AbstractOrganisations are increasingly investing in complex technological innovations such as enterprise information systems with the aim of improving the operations of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness (also known as system effectiveness), or the resulting operational effectiveness; focusing on either one of them is detrimental to the long-term enterprise benefits through failure to achieve the real value of technological innovations. The lack of research on the dimensions and performance objectives that organisations must be focusing on is the main reason for this misalignment. This research uses a combination of qualitative and quantitative, three-stage methodological approach. Initial findings suggest that factors such as quality of information from technology innovation effectiveness, and quality and speed from operational effectiveness are important and significantly well correlated factors that promote the alignment between technology innovation effectiveness and operational effectiveness.
Exploring the relationships between information technology adoption and business process reengineering
Authors: Lee Ya-Ching , Chu Pin-Yu , Tseng Hsien-Lee 
Published: November 2010

AbstractThis study investigates the impacts of information technology on business process reengineering from intra- and extra-organizational perspectives. This research proposes a framework for facilitating business process reengineering efforts towards competitive organizations. The framework was tested using data from a sample of 382 chief information officers or senior information systems managers, each of whom completed a survey. The survey results indicate that organizational innovation, market pressure and competitive intensity positively affect information technology adoption, which in turn trigger changes or business process in terms of workplace, workforce and business structure.