bluuebunny/crossref_metadata_2025_split huggingface dataset:
Value co‐creation as a determinant of success in public transport services
Authors: Gebauer Heiko , Johnson Mikael , Enquist Bo 
Published: November 2010

PurposeThis paper seeks to utilise Prahalad's five activities of co‐creation (customer engagement, self‐service, customer involvement, problem‐solving, and co‐design) to explore how value co‐creation occurs in the context of a public‐transport service provider.Design/methodology/approachThe paper is based on a single qualitative case study of the Swiss federal railway operator (SBB).FindingsThe findings enrich understanding of value co‐creation by showing that the case firm is not merely a value facilitator, but has increasingly become a value co‐creator through the five co‐creation activities noted above. Organisations should take a comprehensive view of value co‐creation if they are to exploit its full strategic potential.Research limitations/implicationsThe study is a single case study with a focus on the supplier perspective.Practical implicationsPublic‐transport operators should facilitate the active participation of customers in designing and implementing their processes and systems. Rather than relying on knowledge about the customers, customer‐relationship management should be based on knowledge of the customers (that is, the knowledge that customers possess).Originality/valueThe paper provides a comprehensive framework to help organisations manage the value co‐creation process. The study shows that a public‐transport service provider is not restricted to making value propositions, but can actively influence and assist customers in their fulfilment of value‐co‐creation.
The diminished effect of psychological empowerment on the self‐empowered
Authors: Chi Keung Chan Thomas , Yong Ngee Ng Keith , Casimir Gian 
Published: November 2010

PurposeThe purpose of this paper is to examine whether the relationship between psychological empowerment and performance on service quality is moderated by the need for achievement.Design/methodology/approachData were collected from 94 full‐time property managers in Hong Kong using a self‐administered survey.FindingsThe findings indicate that both empowerment and need for achievement are correlated positively to service quality and that the relationship between empowerment and service quality is moderated by need for achievement such that the strength of the positive relationship between empowerment and service quality decreases as need for achievement increases.Research limitations/implicationsAll of the data are self‐reported, from a single source, and obtained from the same method (i.e. a five‐point Likert scale), thereby bringing into question the effect of common method bias. However, a single‐component test shows that the majority of the covariance between the constructs is not due to common method variance.Practical implicationsOrganizations engaged in the provision of services need to emphasize not only empowering employees but also need to recruit employees who are high in need for achievement. The findings indicate that property managers with higher levels of need for achievement require less empowerment from management to provide quality service possibly because they are self‐empowered to strive for excellence when performing their duties.Originality/valueThis paper contributes to the literature by being the first not only to examine whether the need for achievement moderates the relationship between empowerment and service quality but also the first to examine service quality in the context of the property management industry in Hong Kong.
The role of strategic context, operational requirements, and work design in in‐house call centres in the financial sector
Authors: Strandberg Christer , Dalin Rolf 
Published: November 2010

PurposeThe purpose of this paper is to explore and describe associations between the strategic (market/industry) context, the operational requirements, and the work design of in‐house, inbound call centres in the financial sector.Design/methodology/approachThis cross‐sectional study uses data from a survey conducted between February 2002 and September 2005 as part of the Global Call Centre Industry Project, which included call centres from 17 countries. The present analysis is based on a sub‐sample of 375 call centres from that survey.FindingsManagers of in‐house, inbound call centres in the financial‐services sector claim that they adopt a relationship‐oriented approach to the work of their call centres; however, the present study demonstrates that they fail to design their employees' work appropriately to meet this requirement. This is especially the case for call centres in the insurance sector.Research limitations/implicationsThe original data collection was undertaken in a much broader context than this delineated study. There is a need to develop the concepts of relationship building and work design in the context of call centres. There is also a need to explore the perspective of employees with regard to operational requirements and work design and the customer's perception of service quality.Practical implicationsIf managers of call centres in the financial‐services sector really wish to encourage relationship building between employees and customers, they need to reconsider the current work design of their call centres.Originality/valueThe paper enhances knowledge of how operational requirements are linked to work design in call centres.
The impact of accounting of securities valuation on stock returns: the case of Greece
Authors: Tzovas Christos , Chalevas Constantinos , Ballas Apostolos A. 
Published: November 2010

PurposeThe purpose of this paper is to investigate the market reaction to the accounting treatment of the marking‐to‐market of equity investments of Greek firms during the period 2002‐2004.Design/methodology/approachUsing data for firms listed in the ASE, a treatment effects model of returns on control variables, the valuation adjustment and a dummy for the accounting treatment which is modeled as conditional to profitability, size and leverage.FindingsIt is found that firms chose to take valuation losses through equity but the market considered this treatment as a negative signal. The paper concludes that although market behavior is consistent with the efficient markets hypothesis, managerial behavior is more consistent with the mechanistic hypothesis.Originality/valueThis study contributes to understanding the factors that influence the accounting policy decisions of firms listed in the Athens Stock Exchange. In addition, this study contributes to evaluating the IASB's decision to give issuers of reclassify financial the ability to reclassify them.
Accounting relevance and speculative intensity: empirical evidence from Greece
Authors: Dimitropoulos Panagiotis E. , Asteriou Dimitrios 
Published: November 2010

PurposeThe aim of this paper is twofold: first, it aims to examine the relevance of earnings and book values on stock prices, and second, to test for the effect of speculative intensity on the relevance of accounting information between 1995 and 2004.Design/methodology/approachThe data were collected from a sample of 101 non‐financial firms listed at the Athens Stock Exchange over the period 1996‐2004 and were analyzed using OLS regression models.FindingsResults indicated that book values are not relevant when they are considered solely, but both earnings and book values are more relevant when they are simultaneously included in the model. Finally, taking into consideration the effect of speculative intensity, we observed that it has a positive and significant effect on stock prices yet the value relevance of earnings and book values has not changed even after controlling for speculation.Practical implicationsThe findings can be used by analysts and capital market researchers since both must bear in mind the fact that the quality of the capital market and the quality of the stock prices are not constant over time. Consequently, the classical valuation models are misspecified and could yield significant bias if speculative intensity is not taken under consideration.Originality/valueThe findings provide a further insight on the issue of accounting relevance within the context of an emerging capital market like Greece. According to our knowledge this is the first study which concerns speculation as an important factor of accounting value relevance in an European country.
Comparison of two methods for measuring compliance with IFRS mandatory disclosure requirements
Authors: Tsalavoutas Ioannis , Evans Lisa , Smith Mike 
Published: November 2010

PurposeThe purpose of this research is to highlight the differences, and implications of any differences, between two approaches to measuring compliance with International Financial Reporting Standards (IFRS) mandatory disclosure requirements: the commonly used “dichotomous” approach; and the alternative, but rarely used, partial compliance unweighted approach. The former gives equal weight to the individual items required to be disclosed by all standards. The latter assumes that each standard is of equal importance and consequently gives equal weight to each standard.Design/methodology/approachThe paper employs both methods on a sample of companies. We then compare the results deriving from the application of the two methods and statistically test their differences.FindingsIt is found that the two methods produce significantly different overall and relative (i.e. ranking order) compliance scores.Practical implicationsThis paper should alert researchers to the implications of using either method. Additionally, it highlights the need for academics and/or practitioners to be cautious when interpreting the findings of prior studies on compliance with IFRS mandatory disclosure requirements. Since the two methods produce significantly different compliance scores, findings regarding the variables associated with compliance may differ, depending on the disclosure index method followed. The paper suggests that simultaneous application of both methods would result in more robust findings in future research.Originality/valueThis is the first study to compare the results produced by applying both methods and statistically test their differences. The research methods explored are in particular relevant for policy‐oriented, international accounting research.
Establishing additionality: fraud vulnerabilities in the clean development mechanism
Authors: Drew Jacqueline M. , Drew Michael E. 
Published: November 2010

PurposeThe purpose of this paper is to explore the clean development mechanism (CDM) which creates carbon credits from emission abatement projects in developing economies. The paper aims to examine the operation of the CDM with specific reference to fraud vulnerabilities regarding the additionality of a project. An examination of the process of establishment, certification and verification of additionality (confirmation that emissions post‐implementation of the CDM project are lower than those that would have occurred under the most plausible alternative scenario) is used to highlight the need for particular vigilance in respect to sustaining and improving the integrity of future market‐based mechanisms post‐Kyoto.Design/methodology/approachThe study takes a case study approach, examining the CDM project cycle and associated key entities.FindingsThe study posits that the processes associated with establishing and verifying additionality of a project are potentially key areas of systemic weakness that must be addressed. This case study explores the design features of the CDM that may afford greater opportunities for fraudulent or deceptive practices.Originality/valueThe CDM takes a project‐by‐project approach to establishment, verification and certification of additionality. Whilst conceptually this design may be appropriate from an operational perspective, it potentially provides opportunities for fraudulent outcomes. The individualised approach is, by its very nature, highly resource‐intensive and inherently difficult to verify.
Should funds invest in socially responsible investments during downturns?
Authors: Copp Richard , Kremmer Michael L. , Roca Eduardo 
Published: November 2010

PurposeThe purpose of this paper is to investigate whether socially responsible investment (SRI) is less sensitive to market downturns than conventional investments; the legal implications for fund managers and trustees; and possible legislative reforms to allow conventional funds more scope to invest in SRI.Design/methodology/approachThe paper uses the market model to estimate betas over the past 15 years for SRI funds and conventional investment funds during economic downturns, as distinct from during more “normal” (non‐recessionary) economic times.FindingsThe beta risk of SRI, both in Australia and internationally, increases more than that of conventional investment during economic downturns. Traditional fund managers and trustees in Australia are therefore likely to breach their fiduciary duties if they go long – or remain long – in SRI funds during economic downturns, unless relevant legislation is reformed.Research limitations/implicationsThe methodology assumes that alpha and beta in the market model are constant. Second, it categorises the state of the market into “normal” economic conditions and downturns using dummy variables. More sophisticated techniques could be used in future research.Practical implicationsThe current law would prevent conventional funds from investing in SRI. If SRI is viewed as socially desirable, useful legislative reforms could include explicitly overriding the common law to allow conventional funds to invest in SRI; introducing a 150 percent tax deduction or investment allowance for SRI; and allowing SRI sub‐funds to obtain deductible gift recipient status from the Australian Tax Office and other taxation authorities.Originality/valueThe accurate assessment of risk in SRIs is an area which, despite its serious legal implications, is yet to be subjected to rigorous empirical investigation.
Why should sustainable finance be given priority?
Authors: Wilson Clevo 
Published: November 2010

PurposeThe purpose of this paper is to demonstrate that the relatively new concept of sustainable finance, although very apt and timely, needs to address many major issues for it to be meaningful and if it is to achieve its desired objectives.Design/methodology/approachThe study identifies some of the major issues that need to be clarified and addressed including: defining the kind of sustainability that is envisaged; examining issues relating to the use of high‐discount rates and its compatibility with the goals of sustainability; the case of excessive pollution due to adverse selection, moral hazard and lobbying; and specialisation and path dependent systems that are detrimental to future production.FindingsThe paper demonstrates why the concept of sustainable finance is timely and why it is necessary to take into account the potential major issues that need to be considered and adequately addressed.Research limitations/implicationsThe challenges that lie ahead are many, and the sooner they are addressed, the more credible and potent sustainable finance will be.Practical implicationsThis paper discusses the major issues and examples of pollution and biodiversity degradation that need to be considered with sustainable finance. The paper also shows why economic growth without considering pollution impacts and path dependent systems is detrimental to future production, which violates the concept of sustainable finance.Originality/valueSustainable finance is a relatively new concept that is fast becoming important as financial investments are increasingly required to prove sustainability credentials. However, despite its increasing popularity many major issues need to be dealt with if this concept is to be truly meaningful and potent in achieving its objectives.
On the responsible investment disclosure practices of the world's largest pension funds
Authors: Bianchi Robert J. , Drew Michael E. , Walk Adam N. 
Published: November 2010

PurposeThis study seeks to measure the level of responsible investment (RI) disclosure of the world's largest pension funds.Design/methodology/approachThe public disclosure of environmental, social and governance factors by the world's largest pension funds reflect their genuine commitment to this new investment paradigm. The UNPRI criterion is employed to measure the level of public disclosure. One hour was allocated to every asset owner's web site to search and collect public information.FindingsOverall, the level of public disclosure of RI activities is not prolific. The study is negatively influenced by North American pension funds who dominate this sample. Public disclosure practices are positive for European funds. The size of funds under management positively influences the public disclosure and reflects their leadership role in the industry.Research limitations/implicationsLimitations include: the largest pension funds are dominated by North American funds and reflect the impact of fund size. The results are from the largest pension funds and may not be representative of the entire industry; the positive findings from European funds reflect a material subset of the global asset owners; and, we do not engage directly with the funds in question. Measurements are sourced from public disclosure.Originality/valueThe lack of public disclosure of RI by North American funds suggests that these institutions do not believe that it is important to investors. It suggests that these asset owners have not yet been exposed to the same influences as European funds. Given that North American funds together own substantial interests in listed corporations, they are much more important to influence than corporations.
Towards a high‐performance bioeconomy
Authors: Ahn Mark J. , Meeks Michael , Bednarek Rebecca , Ross Christine , Dalziel Sophie 
Published: November 2010

PurposeBuilding a bioeconomy requires efficient technology transfer and global linkages to exploit finite intellectual property exclusivity periods. The purpose of this paper, using a resource‐based view lens, is to assess the priorities, capabilities, and competitiveness of the emerging New Zealand (NZ) bioeconomy.Design/methodology/approachA triangulated design was used that involved four focus groups, 27 interviews, five case studies, and survey of 176 NZ biotechnology industry participants from a broad range of backgrounds such as scientists, managers, and investors.FindingsTwo high‐priority capabilities were identified as being critical to fostering a competitive bioeconomy – access to talent and access to funding. Participants also identified the critical role of government in building and coordinating infrastructure, enabling critical capabilities, and accelerating bi‐directional technology and capital flows.Originality/valueMost biotechnology research and data has focused on the USA and European Union. This is one of the first studies of NZ biotechnology participants, and insights gained within this context are potentially applicable for increasing our understanding of building biotechnology industries outside established clusters.
Central banking in transition economies: Estonia and Belarus
Authors: Lassiter Jessica , Bisping Timothy O. , Horton Joseph 
Published: November 2010

PurposeThe purpose of this paper is to consider the difference in the development of the central bank in two states in transition from communism to capitalism and from being parts of the Soviet Union to being independent states.Design/methodology/approachData and theoretical analysis were gathered from various sources in order to evaluate the approach to central banking taken by these two countries.FindingsSubstantial variations were found in the resulting monetary policies and rates of inflation which demonstrate the differences in the institutions developed and illustrate the importance of independence for the central bank.Originality/valueThe contrasting experience of Belarus and Estonia, both of which gained independence from the Soviet Union in 1991, provide examples of success and failure in this endeavor, thus providing valuable insight to those involved with transitioning economies.
Affirming diversity in an online course
Authors: Baltes Beate 
Published: November 2010

PurposeNumerous attempts have been made to link a particular learning style to either a particular culture, gender, or even a generation. In a typically heterogeneous online class, it is impossible to address every participant's culture or the degree of assimilation to a particular culture. Consequently, the aim of this paper is to recommend strategies on how to address numerous learning styles in a culturally sensitive classroom environment.Design/methodology/approachCurrently, a literature review of publications in English has been concluded. An upcoming case study at an online university might corroborate the findings.FindingsThere are many variations of an instructor's cultural background interacting with the diverse cultures of students in an online university situated in a particular local culture. Consequently, it is prudent to offer a variety of learning opportunities. The more learning styles are accommodated, the higher the chances that learning occurs. Compared with a traditional face‐to‐face classroom where choices between learning options have to be made due to time constraints, the online classroom offers the opportunity to provide a variety of learning opportunities.Practical implicationsThe paper presents a variety of learning opportunities that can be considered in the development of online courses. The suggestions are not bound to a particular generation, culture, or gender but are just plain good online teaching that applies to a heterogeneous – just as much as to a homogeneous – student population.Originality/valueOnline learning is spreading in numbers as well as globally. This paper hopes to avoid “colonization” of online learning but to support cultural affirmation within the online learning environment.
Factors that contribute towards improving learning effectiveness using a specific learning management system (LMS) at the Military Academy (MA)
Authors: Pretorius André 
Published: November 2010

PurposeThe purpose of this paper is to explore the factors that contribute towards learning effectiveness in e‐learning courses. A review of previous studies was carried out to determine those factors that are most applicable to a tertiary teaching environment and to propose a model to assess effectiveness in online courses. The virtual learning environment (VLE) was defined to establish the boundaries for measurement. Constructivism was explored as a teaching approach in tertiary online courses. This model provided the input for a demonstration of an online course measurement and feedback tool using Moodle. A current student group was used to demonstrate the tool's use and recommendations were made from the findings. Areas for improvement were discussed and recommendations made for future studies.Design/methodology/approachIn this study a literature analysis approach was followed to establish theoretical bases for the practical application of the theory. The objective of the study was to demonstrate a model to measure the effectiveness of an LMS in aiding learner success as the most important success indicator of an e‐learning system.FindingsThe demonstration of a survey tool in Moodle showed a possible method to determine preferences and measure the extent to which it was achieved in an online course. This study endeavoured to explore the factors that contribute towards improving learning effectiveness specifically in the e‐learning environment. A model was proposed with the teacher, learner and design dimensions in the constructivist approach.Originality/valueThis study sets out to answer the following questions: What is learning effectiveness and what factors influence learning effectiveness in e‐learning? What factors are significant in measuring e‐learning effectiveness at the Military Academy? And what general high‐level framework can be used to develop a measurement instrument for future positivistic studies?