bluuebunny/crossref_metadata_2025_split huggingface dataset:
Personality characteristics of health care satisfaction survey non‐respondents
Authors: McLeod Thomas G. , Costello Brian A. , Colligan Robert C. , Dierkhising Ross A. , Beebe Timothy J. , Offord Kenneth P. , Locke G. Richard 
Published: April 2009

PurposePatient satisfaction surveys are increasingly used to assess the quality of health care delivery. Unfortunately, survey non‐response may compromise generalizability (and inferential value). Although prior studies demonstrate an association between patient socio‐demographic variables and response rate, relatively little information is available linking personality factors to non‐response. This paper's purpose is to define outpatient satisfaction survey non‐responder personality characteristics.Design/methodology/approachMinnesota Multiphasic Personality Inventory profiles of patients who completed an outpatient satisfaction survey were compared with non‐responder profiles. Multivariate analysis was used to adjust for demographic and personality covariates. The study sample included 1,862 medical outpatients who were sent a satisfaction survey and Minnesota Multiphasic Personality Inventory results on record at this institution. Of these, 1,255 were survey responders and 607 were non‐responders.FindingsScores on three Minnesota Multiphasic Personality Inventory scales were significantly correlated with non‐response: higher scores on scales 4 – Psychopathic deviate (Pd) and 8 – Schizophrenia (Sc) predicted an increased likelihood of non‐response (odds ratio [OR], 1.02; p≤0.05 for both), and higher scores on 7 – Psychasthenia (Pt) were associated with a decreased likelihood of non‐response (OR, 0.98; p≤0.01).Originality/valuePrior investigations demonstrate an association between patient socio‐demographic factors and survey non‐response. This paper uniquely highlights patient personality characteristics' contribution to non‐response. This information is an important consideration for patient satisfaction survey design, administration and interpretation.
Patient safety as perceived by Swedish leaders
Authors: Pukk Härenstam Karin , Elg Mattias , Svensson Carina , Brommels Mats , Øvretveit John 
Published: April 2009

PurposeThe purpose of this paper is to survey Swedish healthcare leaders' patient safety awareness, the priority they give to safety issues and their views on suitable safety management strategies.Design/methodology/approachA total 623 leaders of a sample of 1,129 responded to a mail questionnaire (55 percent response rate). Descriptive statistics of the responses are presented as frequency distributions across respondent subgroups. Means were tested for similarity by a repetitive one‐way ANOVA procedure. Homogeneous response groups were sought by hierarchical cluster analysis.FindingsSwedish healthcare leaders show relatively high safety awareness and how their organizations prioritize safety management. There is a marked polarization between leaders; half feel that the system works reasonably well, and that adequate funds are available to improve or maintain services. The other half thinks the system needs major change and calls for additional funding. A majority sees system errors as the main cause for adverse events; a substantial minority find human errors to be more important. Two‐thirds were willing to make safety performance information on organizations and specialties public, one third was restrictive.Research limitations/implicationsSurvey instruments used to explore leaders' patient safety views have not yet been rigorously tested against psychometric criteria. One hospital type was slightly over‐represented and three regions somewhat under‐represented in the respondent groups.Originality/valueThis is the first systematic attempt to explore the views of Swedish healthcare leaders on patient safety. It provides input to a national strategy to improve patient safety.
HIPAA's effects on US healthcare
Authors: Kumar Sameer , Henseler Anne , Haukaas David 
Published: April 2009

PurposeHealth Insurance Portability and Accountability Act implementation in the USA caused waves in the medical world about documentation storage, flow and access. Protecting patients from information falling into the wrong hands is admirable, but the Act has influenced more than just documentation; it has slowed the research process and complicated basic US medical care. This article aims to discuss Health Insurance Portability and Accountability Act's effects on documentation and patient care and future US healthcare options.Design/methodology/approachA chronological approach is used to lay out the Act's effects. Using process flow maps, the pre‐ and post‐Act environment is analyzed to discover differences in the two processes. Then a critique of the new environment leads to future movement recommendations by the US government and the healthcare industry.FindingsTrue to the US government's track record, by the time the Act was passed, it was already outdated in terms of IT management capabilities. In addition to trying to comply with these outdated practices, the Act's wording is so vague that hospital staff are not sure with what they are even complying. The Act could be improved with some simple changes to wording and updating.Research limitations/implicationsThis article attempts to take a massive problem with far reaching implications, drill down to the key issues and make managerial recommendations based on findings. This provides a more detailed problem view that can only be understood at a high level owing to its complexity. Importantly, the key issues developed in the article support US government reform for legislation, which is not an easy task. There were studies available on the Act's cost to patients, hospitals, clinics and general costs in the USA. However, all the research was site specific and easily contradicted by other sources. Additionally, source reliability was questionable at best, as publications came from specific hospitals and clinics.Practical implicationsThroughout the study two themes were clear – the Act's outdated nature and vague wording. The more research that was done, the more confusing the information began to get, it seems even experts have a hard time understating and complying with the Act. One thing is clear. The Act is confusing and outdated. Because the problem is so large and fragmented, people are not sure where to start fixing the predicament. Arming US hospitals, clinics and doctors with basic knowledge can give them a common springboard to start changing the current environment.Originality/valueIt is clear that the problem is large and confusing. Consolidating research results seems a valuable tool to help understand what is wrong with US healthcare. This article makes a case that updating and improving the directive's ambiguous nature helps create a less frustrating US healthcare system.
Corporate Robespierres, ideologies of management and change
Authors: Essers Juup , Böhm Steffen , Contu Alessia 
Published: April 2009

PurposeThe purpose of this paper is to provide an introductory overview of this special issue highlighting some of the distinctive features of Žižek's Lacan‐inspired thought relevant to the role of ideologies in organizational change management.Design/methodology/approachThe approach used aims to show how ideological and ethical ramifications of Žižek's recent analysis of a “Jacobin” change paradigm can affect thought on everyday change practices in business and management.FindingsSome parallels are drawn between current change practices and narrative tactics employed by Robespierre during the Jacobin reign of terror to “extort” the commitment of participants in the change process.Practical implicationsThis paper/special issue invites reconsideration of our late capitalist intellectual/practical “reflexes” in change management, i.e. to reassess their ideological mechanism.Originality/valueŽižekian/Lacanian approaches to organizations and change are especially suitable for this purpose but have only recently begun to emerge.
Maintaining the illusion of a free health care in post‐socialism
Authors: Fotaki Marianna 
Published: April 2009

PurposeThis paper aims to employ the concept of subjectivity taken from Lacanian psychoanalysis and Slavoj Žižek's idea of the law, enabled via its “inherent transgression”, to critique the premises of neolibertarian theory about the market's superior ways of organizing society.Design/methodology/approachAn alternative conceptual framework is being developed and applied to the analysis of the transition from a planned to a market economy in former socialist countries using the example of informal payments in the health system in Russia. The proposed schema builds on the idea of the subject eternally divided between the imaginary conceptions of the self/the other, and the socio‐symbolic order, which is offered to theorize on the role of phantasy in this transformation.FindingsThe applied (psycho)‐analytic schema reveals why the totalizing discourse of the market is no less tyrannical and no less totalitarian in its intent than the socialist ideology it opposes. The central argument is how dominant ideologies are made of, and stand for, an unattainable phantasy, as it was demonstrated in both socialism and the market.Originality/valueBy re‐engaging psychoanalysis to understand social and political projects and by unearthing the imaginary underpinnings of the symbolic order, the study argues for considering the phantasmatic dimensions of political and organizational transformations in management studies.
“The sky's the limit”: fantasy in the age of market rationality
Authors: Bloom Peter , Cederstrom Carl 
Published: April 2009

PurposeThis paper has three purposes. The first is to introduce the concept of fantasy, based on Lacanian pyschoanlysis, in order to link theoretically the role of narrative and affect in organizational strategies of control. The second is to use this concept to illuminate the fantasmatic as well as ideological character of so‐called “market rationality.” The third is to reveal three dominant fantasies organizations draw on in an age of market rationality.Design/methodology/approachThis paper is primarily a conceptual investigation into the ways Lacanian psychoanalytic theories can help link the phenomena of narrative and affect within strategies of organizational control and second, how this relates to current trends of market rationalism.FindingsDrawing on a psychoanalytic register, the paper argues that organizational control strategies revolve around the presence of a fantasy which is comprised of a symbiotic stable fantasy promising psychological wholeness and an unstable fantasy threatening to prevent this achievement. Further, it reflects on how emergent notions of market rationality, analogous to themes of a “boundaryless” or “protean” career, draw on a particular anti‐organizational fantasies to affectively grip subjects within their values and practices. Three fantasies employed by organizations in an age of market rationalism were then identified.Research limitations/implicationsIn broader terms future research can turn to the concept of fantasy to better explain organizational control and ideological interpellation of employees, particularly in regard to concepts of narrative and emotion for this process. Specifically, this paper offers an innovative way to understand and investigate market rationality and changing cultures of organizations within the globalizing economy.Originality/valueThis paper offers the category of Lacanian fantasy for linking narrative and affect in managerial ideologies. Additionally it draws on Lacanian theory to provide a more coherent and theoretically sophisticated account of market rationality and organizational strategies countering this trend.
The frantic gesture of interpassivity
Authors: Johnsen Rasmus , Muhr Sara Louise , Pedersen Michael 
Published: April 2009

PurposeWith the help of Slavoj Žižek's concept of interpassivity, this paper seeks to illustrate the frantic activities performed by employees to maintain a separation between the idea of an authentic self and the idea of a corporate self. Furthermore, this paper aims to illustrate these activities empirically.Design/methodology/approachThe empirical example is based on a case study of three of the largest international consultancy firms. About 50 consultants were interviewed in this study, but this paper primarily focuses on the experiences of one of these consultants, and goes into depth with his experiences to illustrate the frantic mechanisms of interpassivity.FindingsThe paper shows how the maintenance of an “authentic self” outside of the corporate culture demands a distinct and frantic activity; that this activity can best be understood as interpassive in the sense that it involves taking over the passive acknowledgement for which someone else is responsible; and how the separation of an authentic from a corporate self, rather than resist the demand to enjoy one's work – prescribed by contemporary management programs – nourishes it.Originality/valueThe paper builds on recent literature on cynicism and normative control in organisations. It introduces interpassivity to this discussion.
Properties of two new medium temperature solders
Authors: Li Chunyuan , Wang Xitao , Yuan Wenxia 
Published: April 2009

PurposeThe increasing utilization of Al‐matrix composites in electronics packaging industry raises demands of solder materials with melting temperature at 400‐500°C. The purpose of this paper is to determine the thermal properties of two Ag‐Cu‐Sb alloys with the composition close to two eutectic points, and two Au‐Ag‐Ge alloys along the eutectic line, to observe the microstructures and to investigate the wettability of the alloys, and to evaluate the possibility for them to be used as medium temperature solders.Design/methodology/approachFour candidates of solder alloys in the Au‐Ag‐Ge (AAG1, AAG2) and Ag‐Cu‐Sb systems (ACS1, ACS2) were studied to reveal microstructures, melting points, wettabilities, and the interfaces between the solder and Al/SiC substrate coated with Au and Ni.FindingsThe paper finds that the ACS1 and ACS2 alloys possess small temperature gaps between solidus and liquidus: 422.9°C/429.2°C and 483.3°C/488.1°C, respectively. For two AAG alloys, the temperature ranges between solidus and liquidus are larger than 40°C. The wettability tests showed that two ACSs and AAG1 alloys have good wettability to the substrate. Similarly, except ACS2 alloy, the other alloys exhibit good adhesion with the substrate.Originality/valueThe paper shows that the ACS1 alloy and the AAG1 alloy could be used as the optimum solder materials for 400‐500°C owing to the good wettability and proper melting point.
The growth behaviours of IMC layers in solid‐liquid interfacial reactions of Sn1.5Cu/Cu in high magnetic fields
Authors: Cheng Cong‐qian , Zhao Jie , Xu Yang , Xu Fu‐Min , Huang Ming‐liang 
Published: April 2009

PurposeThe aim of this paper is to investigate the growth behaviours of intermetallic compound (IMC) layers in solid‐liquid interfacial reactions of Sn1.5Cu/Cu in various intensities of high‐magnetic field.Design/methodology/approachSn1.5Cu solder was prepared and melted in a vacuum furnace at 873 K and cast into solder bars. Samples were mounted using resin and etched after being carefully polished. Then the IMC layers were observed by using scanning electron microscopy.FindingsThe results show that the growth of IMC layers has been accelerated by high‐magnetic field through the comparison of growth kinetics of IMC layers among 0‐2.5 T magnetic filed. IMC grains in high‐magnetic field are much bigger than that in 0 T. By the analyzing of X‐ray diffractometer patterns of IMC layers, it can be found that the orientations of IMC have been changed by magnetic field.Originality/valueThis paper investigates the growth behaviour of IMC layers during the solid‐liquid interfacial reactions of Sn1.5Cu/Cu in a high magnetic field.
Aspects of advanced thermal management for flip chip on low temperature cofired ceramics (LTCC)
Authors: Norén M. , Brunner S. , Hoffmann C. , Salz W. , Aichholzer K. 
Published: April 2009

PurposeOne of the major driving forces for the electronic industry is the consumer handheld units, where even more functions in a smaller volume and with longer battery time are requested. This leads to a higher energy‐ and interconnect‐density. Two challenges related to this request, that the industry is facing, are thermal management and reliability. This paper aim to discuss some aspects of using flip chip (FC) technology on low temperature cofired ceramics (LTCC) for this kind of products and to focus on the heat dissipation problem of an FC mounted die.Design/methodology/approachTest designs were developed and built to investigate SnAgCu bumps on LTCC, underfill and five different LTCC designs. The LTCC design parameters were thermal vias and heat spreaders. In the experimental part, the semiconductor junction temperature was measured over a diode in the semiconductor. Cross sections and infrared thermal imaging were used. The experiments were accompanied by FE‐modeling using ANSYS workbench.FindingsThe main reduction in temperature is related to the use of thermal vias and a via offset smaller than 60 μm. A 100 μm via diameter gives only a minor increase in the semiconductor junction temperature. Reducing the LTCC substrate thickness will decrease the junction temperature further.Originality/valueThis paper shows that FC on LTCC is a promising key technology for power amplifier modules.
Coffin‐Manson equation of Sn‐4.0Ag‐0.5Cu solder joint
Authors: Chen S. , Sun P. , Wei X.C. , Cheng Z.N. , Liu J. 
Published: April 2009

PurposeThe purpose of this paper is to fit Coffin‐Manson equation of Sn‐4.0Ag‐0.5Cu lead free solder joint by using results of solders joint reliability test and finite element analysis. Also to present a novel device for solder joint reliability test.Design/methodology/approachTwo‐points bending test of Sn‐4.0Ag‐0.5Cu lead free solder joint was carried out at three deflection levels by using a special bending tester that can control displacement exactly by a cam system. The failure criterion was defined as resistance of solder joint getting 10 percent increase. The X‐section was done for all failure samples to observe crack initiation and propagation in solder joint. Finite element analysis was presented with ANSYS for obtaining shear strain range, analyzing distribution of stress and strain and supporting experimental results.FindingsThe experimental results indicate that the fatigue life decreased obviously with the displacement increased. By using optical microscope and SEM photographs, two kinds of failure mode were found in solder joint. The majority failure mode took place at the bottom corner of solder joint under the termination of resistor initially, and propagated into the solder matrix. Another failure mode was delamination. It appeared at the interface between the termination of resistor and its ceramic body. The distribution status of stress and strain in solder joint and the calculation results of shear strain range at different deflection levels were obtained from simulation result. The Coffin‐Manson equation of Sn‐4.0Ag‐0.5Cu lead free solder joint was fitted by combining experimental data with result of finite element analysis.Originality/valueThis paper presents Coffin‐Manson equation of Sn‐4.0Ag‐0.5Cu solder joint with two‐points bending test. An effective and economical device was designed and applied.
Innovation in services: present findings, and future pathways
Authors: Droege Henning , Hildebrand Dagmar , Heras Forcada Miguel A. 
Published: April 2009

PurposeThe purpose of this paper is, firstly, to review existing schools of thought and to identify present research fields in new service development (NSD) and service innovation research, and, secondly, to discuss future research opportunities.Design/methodology/approachThe literature review is based on a search for “service innovation” and “NSD” in titles, abstracts and keywords of articles. As a result of looking at the references, as well as through analysis of papers which cite the articles identified, additional publications are included in this study.FindingsFour schools of thought and five distinct research fields are presented. Herein, the authors show that there is a lack of studies of organisational innovations, and that differences in the drivers for radical or incremental innovations may be of degree rather than of kind. Further, contradictory results in the research field on differences versus similarities of new product and NSD are identified. In addition, the authors propose possible pathways for future research for each research field and school of thought.Research limitations/implicationsThe scope of publications included in this review may be subject to criticism as book‐publications may be under‐represented in this review. Also, the keywords used for the initial search could include additional words.Originality/valueThe paper groups previously scattered research activities from various backgrounds such as marketing and operations into distinct research fields, and presents both the status quo and a discussion of possible directions for future research.
Internal branding: an enabler of employees' brand‐supporting behaviours
Authors: Punjaisri Khanyapuss , Evanschitzky Heiner , Wilson Alan 
Published: April 2009

PurposeThe purpose of this paper is to understand the internal branding process from the employees' perspective; it will empirically assess the relationship between internal branding and employees' delivery of the brand promise as well as the relationships among their brand identification, brand commitment and brand loyalty.Design/methodology/approachOn a census basis, a quantitative survey is carried out with 699 customer‐interface employees from five major hotels.FindingsInternal branding is found to have a positive impact on attitudinal and behavioural aspects of employees in their delivery of the brand promise. As employees' brand commitment does not have a statistically significant relationship with employees' brand performance, it is not regarded as a mediator in the link between internal branding and employees' brand performance. Furthermore, the study shows that brand identification is a driver of brand commitment, which precedes brand loyalty of employees.Practical implicationsA number of significant managerial implications are drawn from this study, for example using both internal communication and training to influence employees' brand‐supporting attitudes and behaviours. Still, it should be noted that the effect of internal branding on the behaviours could be dependent on the extent to which it could effectively influence their brand attitudes.Originality/valueThe results provide valuable insights from the key internal audience's perspectives into an internal branding process to ensure the delivery of the brand promise. It empirically shows the relationship between internal branding and the behavioural outcome as well as the meditational effects of employees' brand identification, commitment and loyalty.