bluuebunny/crossref_metadata_2025_split huggingface dataset:
Scenistic methods in training: definitions and theory grounding
Authors: Lyons Paul 
Published: June 2010

PurposeThe aim of this article is to describe the scenistic approach to training with corresponding activities and the theory bases that support the approach.Design/methodology/approachPresented is the definition of the concept of scenistic training along with the step‐by‐step details of the implementation of the approach. Scenistic methods, while clear examples of situated cognition and learning, are derived from several other important theory bases to include constructivism, experiential learning, mental models, transformative learning, and action theory.FindingsThe theory base offers support for the activities and steps contained in scenistic training methods. The theories, in combination, address motivation, distinct learning tasks and activities, and the regulation of learning. To an extent, scenistic methods invite the trainee to create and manage learning with guidance and support from trainers. This delegation of responsibility to the trainee has powerful motivational consequences.Research limitations/implicationsIn this article a detailed presentation of the concepts and theories that support the development and use of scenistic training methods is offered. Even though the efficacy of scenistic methods are supported with empirical research, the theory‐base for the methods has not been carefully explained.Practical implicationsMost of the development of scenistic methods has taken place in the past ten years, a time period in which there has not been a lot of interest displayed in new training approaches. This article seeks to illuminate the concept for practitioners and scholars of training as well as to offer detailed theory grounding for scenistic methods.Originality/valueOriginality and value are combined in the expression of the details of a somewhat generic model of scenistic methods as well as a reasonably broad perspective of theories that help to explain the dynamics of the steps in the approach.
Competency needs in Irish hotels: employer and graduate perspectives
Authors: Nolan Ciara , Conway Edel , Farrell Tara , Monks Kathy 
Published: June 2010

PurposeThe purpose of this study is to investigate hotel industry employers' expectations of, and satisfaction with, graduate competencies in comparison with graduate perceptions of what is required for their roles and their satisfaction with how well their education experience prepared them.Design/methodology/approachThe research involved a questionnaire survey of 41 employers and 33 graduates in the Irish hotel sector, supplemented by a series of interviews. This sector was chosen because it represents the main destination of graduates who specialise in hospitality and tourism management.FindingsThe competencies consistently regarded as important across both samples related to interpersonal and professional knowledge skill domains. However, a number of gaps were evident with regard to satisfaction with how the education experience prepared graduates for careers in the industry.Research limitations/implicationsThe study was confined to graduate and employer views on hospitality and tourism management education in Ireland. Its findings would benefit from a future comparative analysis including generic business graduates, as well as support from different national contexts.Practical implicationsThe findings highlight the need for greater collaboration and partnership between the industry and education providers in preparing students to meet the needs of the hotel industry. In particular, the focus of the curriculum and the pedagogical approaches used need to be reviewed to ensure closer alignment.Originality/valueThe research focuses not only on the critical competencies needed by hotel managers but also on the level of satisfaction experienced by both graduate and employer samples.
From swampy lowlands to giddy heights
Authors: Storr Lorna , Trenchard Steve 
Published: June 2010

PurposeThe purpose of this case study is to describe the design and delivery of a leadership programme for a diverse group of clinicians and middle managers within a British mental health organisation.Design/methodology/approachThis paper shows how the course was co‐designed between managers, clinicians and higher education, specifically to meet the needs of individuals, teams and the organisation. The authors' thoughts and impressions are presented based on their experience of developing and facilitating this program. Particular attention focuses on notions of leadership, adult learning and organisational change and how these influenced the design of the course. Furthermore, consideration is given to aligning the programme to the organisational culture and strategic plan.FindingsDrawing on Kolb's experiential learning cycle, a process map for the learning journey emerged which shows how the participants were able to critically blend theory with experience and practice. Using a three‐dimensional model developed by Boydell and Leary (2000) of implementation, improvement and innovation, performance outcomes were identified and placed within a taxonomy of learning. This enabled a more specific and sophisticated approach to eliciting the learning that has taken place. Furthermore, this framework provides an approach to identifying future learning and development needs.Originality/valueThis paper offers the theory and narrative for our approach to designing and delivering a leadership course, reflecting on the impact of the course and the achievements for course participants and the organisation. Given the criticisms that such courses do not make explicit their theories of management and leadership practice nor the educational processes that underpin their design and development, we seek to redress this. Not only do we combine emerging leadership theory with cultural and organisational development needs, relevant methods of adult education were also chosen in order to optimise learning and performance development.
The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context
Authors: Jayawardhena Chanaka 
Published: June 2010

PurposeThis paper aims to examine the impact of service encounter quality within a service evaluation model. The conceptual model seeks to incorporate the following constructs: service encounter quality, service quality, customer satisfaction, perceived value, loyalty to the firm and loyalty to the employees.Design/methodology/approachA conceptual model was developed based on a comprehensive literature review. A questionnaire was developed with item measures that captures the constructs in the conceptual model. A survey of business customers was undertaken, and a response rate of 18.6 per cent was obtained. The data are analysed via confirmatory factor analysis and structural equation modelling.FindingsService encounter quality is directly related to customer satisfaction and service quality perceptions, and indirectly to perceived value and loyalty. The paper offers insights into the specifics of business‐to‐business service dynamics by examining the role of service quality, satisfaction, value on loyalty to both employees of the firm and the firm itself. It demonstrates how firms may be able to contribute to the achievement of organisational objectives through careful and creative management of the service encounter.Originality/valueResearch examining the role that service encounter quality plays within service evaluation models is scarce. Moreover, most service evaluation models are operationalised within a retail customer context. The paper addresses both these shortcomings, by examining a comprehensive service evaluation model which incorporates service encounter quality within a business‐to‐business context.
Complaint resolution management expectations in an asymmetric business‐to‐business context
Authors: Gruber Thorsten , Henneberg Stephan C. , Ashnai Bahar , Naudé Peter , Reppel Alexander 
Published: June 2010

PurposeThe purpose of this paper is to gain a deeper understanding of the attributes of effective complaint management in business‐to‐business relationships, and to reveal the underlying benefits that buying organizations are looking for when complaining.Design/methodology/approachA semi‐standardized qualitative technique called laddering was applied successfully to an online environment with 22 representatives of companies in the manufacturing industry participating.FindingsThe resulting hierarchical value map displays 13 attributes which exemplify the complaint resolution management expectations. A total of 14 constructs represent consequences of such resolution activities, while four constructs can be interpreted as values. Take “Quick action” is the most important of the expected attributes and behaviours of complaint resolution management. Four consequences seem to dominate the assessment: Financial benefits, Prevention of future problems, Solution, and Effective resolution handling. “Maintain supplier relationships” appears as a dominant value in the perceptions of respondents, with half of them mentioning this as an end.Research limitations/implicationsOwing to the exploratory nature of the study in general and the scope and size of its sample in particular, the findings are tentative in nature. The study involved a group of representatives of large UK manufacturing companies with complaint handling responsibilities and so the results cannot be generalised.Originality/valueThe findings enrich the existing limited stock of knowledge on complaint management in business relationships by developing a deeper understanding of the attributes that complaining customer companies desire from suppliers, as well as the underlying business logic (i.e. values) for these expectations. The quality of the results also suggests that the laddering questionnaire technique can be transferred effectively to an online environment.
Business implications in the subcontracting alliance life cycle: case examples from the Tunisian clothing and textile industries
Authors: Kooli Kaouther , Tiu Wright Len , Wright Adrian 
Published: June 2010

PurposeDependence on access to European markets through subcontracting relationships with European firms has exposed subcontracting clothing and textile producers in less developed economies to the vagaries of international market competition. This paper aims to examine the problems that such exposure creates and the requirements for developing marketing activities through the concept of the alliance life cycle as a viable solution for a sample of Tunisian clothing and textile firms.Design/methodology/approachThe inductive reasoning of this research was implemented through qualitative research based on a range of tools derived from a case study and a dual ethnographic approach.FindingsThe main results showed that life cycle stages of the subcontracting firms reflected Schumpeter's creation and destruction cycle of innovation. Therefore, subcontracting firms could learn from their activities with their business customers so that they developed marketing competences in innovative processes. The findings also demonstrated that some of the firms in the Tunisian clothing and textile industries were more successful than others.Research limitations/implicationsThis research focused mainly on subcontracting alliances with implications for future study of other alliances for different industries.Practical implicationsThe life cycle approach could be of great interest to subcontracting managers in the post Multi Fibre Arrangement era. This approach is relevant mainly for decision makers in providing them with a framework within which they might optimise their marketing strategies and their implementations.Originality/valueThe research originality resides in its Schumpeterian perspective in considering business‐to‐business relationships. The value of the paper is to focus on the evolutionary aspects of relationships between contractors and subcontractors and the patterns of the marketing development within these relationships.
Cost‐benefit analysis: a primer
Authors: Linn Mott 
Published: June 2010

PurposeThis paper seeks to show that when managing strategically a library administrator might want to use cost‐benefit analysis to prudently spend money and, consequently, would need to understand this methodology.Design/methodology/approachThe paper discusses the various types of cost‐benefit analysis and discusses some of their strengths and weaknesses.FindingsIt is helpful for library managers to have a proper knowledge of cost‐benefit analysis.Practical implicationsOne methodology is provided that librarians should consider when contemplating what purchases to make.Original/valueThis paper will help librarians better manage their libraries by making them aware of cost‐benefit analysis.
Crisis, disaster, or gift
Authors: Steele Kirstin 
Published: June 2010

PurposeThis article seeks to explore easier ways to weather the bad economy.Design/methodology/approachThe article offers the author's views on how librarians can cope with present economic circumstances.FindingsMoney is not the only element of the librarian's job.Originality/valueThe article urges readers to look at patterns of past economies and their effects on libraries, and suggests how librarians might adapt to changing circumstances.
Talent management for a new era: what we have learned from the recession and what we need to focus on next
Authors: Cheese Peter 
Published: June 2010

PurposeThe purpose of this paper is to show what we have learned from the recession.Design/methodology/approachThis paper indicates areas of change which need to be made. How to better manager people, particularly with a more diverse workforce, how to manage change, how to deal with uncertainty, and using the opportunity to align and engage the managers as a result.FindingsWith the heightened levels of concern amongst top business leaders, now is the time to again raise the game of talent management.Originality/valueAlthough there is still much fire fighting going on in many businesses and we are not out of the woods yet, now is the time to start to stand back more and think strategically.
Interview with Sylvia Anne Hewlett
Authors: by Juliet Norton Interview 
Published: June 2010

PurposeThe purpose of this paper is to provide an interview with Sylvia Anne Hewlett, founder and president of the Center for Work Life Policy and Director of the Gender and Policy Program at Columbia University's School of International and Public Affairs.Design/methodology/approachThis briefing is prepared by an independent interviewer.FindingsSylvia is a member of the World Economic Forum Council on the Gender Gap. She is the author of nine books including When the Bough Breaks (winner of a Robert F. Kennedy Memorial Book Prize), and, most recently, Off‐Ramps and On‐Ramps. This interview discusses her recent publication: Top Talent: Keeping Performance Up When Business is Down and how to engage and retain talent in the workplace.Practical implicationsProvides strategic insights and practical thinking that have influenced some of the world's leading organizations.Originality/valueThis interview provides insights into the strategies that employers should adopt to retain and engage talent and how organizations can better communicate with their employees following the economic downturn.
Interview with Takashi Shimamura (“Shima”)
Authors: by Juliet Norton Interview 
Published: June 2010

PurposeThe purpose of this paper is to provide an interview with Shimamura Takashi, Nike Japan HR Business Partner and Asia Talent Acquisition Director for Nike, Inc.Design/methodology/approachThis briefing is prepared by an independent interviewer.FindingsTakashi Shimamura, Nike Japan HR Business Partner since 2006, has abundant experience of talent planning and development in multinational operations as well as in bridging Japanese business with global business operation. His strength is in identifying focused “people & organizational agendas/strategies” to meet business imperatives in real teams, as opposed to just in theory, and implementing in a flexible manner.Practical implicationsProvides strategic insights and practical thinking that have influenced some of the world's leading organizations.Originality/valueThis interview provides insights into the employee engagement and talent management strategies that have been implemented by Nike, one of the most recognized international brands in the world.
Using cost benefit analysis to justify digital library projects
Authors: Cervone H. Frank 
Published: June 2010

PurposeThe purpose of this paper is to describe how cost benefit analysis can be used as a tool for financial‐based decision making in digital library project management.Design/methodology/approachUsing theory and example, the author discusses the use of cost benefit analysis in cases where the financial value of costs versus benefits must be considered.FindingsCost benefit analysis is useful as a tool for making project decisions based on financial considerations. However, given the inherent subjectivity of valuation of intangibles, the outcome of a cost benefit analysis is not absolute.Originality/valueThis paper fills a gap in the digital library project management literature by applying a tool that has been traditionally used in large‐scale, governmental project plans to the world of library project management. In doing so, project managers in libraries will be better prepared to make decisions based on financial considerations.
Using XFDU for CASPAR information packaging
Authors: Dunckley Matthew , Ronen Shahar , Henis Ealan A. , Rabinovici‐Cohen Simona , Reshef Petra , Conway Esther , Giaretta David 
Published: June 2010

PurposeThe purpose of this paper is to describe the use of XML formatted data unit (XFDU) technology to implement OAIS‐based information packaging in the CASPAR project.Design/methodology/approachThe paper outlines new tools and techniques in working with XFDU for the purpose of preserving complex digital information.FindingsThe preservation of digital assets was facilitated by using the features of XFDU in the CASPAR project.Practical implicationsThe paper is of interest to those responsible for the archival or long term preservation of digital assets.Originality/valueThe paper demonstrates new tools and techniques, which together provide an integrated system suitable for solving complex issues of preserving digital assets using information packaging.
dmBridge
Authors: Lampert Cory , Dolski Alex , Egan Brian 
Published: June 2010

PurposeDevelopment of library digital initiatives increasingly requires integration of new technologies and collaboration between staff to accomplish specialized responsibilities. Yet, as responsibilities have evolved, the software tools used to fulfill them have largely failed to keep pace. This paper aims to show how UNLV Libraries overcame these challenges by developing a collaborative workflow model in a team with mixed technical skills.Design/methodology/approachThe paper offers a case study of one library's effort to transform inefficient web development processes in the digital library unit into an agile, collaborative team workflow through the development of a tool (dmBridge) that helps to reduce redundancies and encourage cooperation in the digital library design process.FindingsdmBridge came about in response to the growing necessity to create a sustainable digital library workflow within a framework capable of accommodating advanced customizability and relatively simple web development for CONTENTdm digital collections.Practical implicationsAs libraries seek to extend technology and digitization partnerships and cultivate successful grant funding, the authors demonstrate how development of tools like dmBridge can deliver an improved user experience, boost project efficiency, and support the strategic goals of the institution.Originality/valuedmBridge fills a need for a more modern, feature‐rich, customizable digital collections framework. In doing so, it has brought about a considerable transformation in digitization projects workflow and resource provisioning.
How to assess the impact of an electronic document? And what does impact mean anyway?
Authors: Herb Ulrich , Kranz Eva , Leidinger Tobias , Mittelsdorf Björn 
Published: June 2010

PurposeUsually the impact of research and researchers is quantified by using citation data: either by journal‐centered citation data as in the case of the journal impact factor (JIF) or by author‐centered citation data as in the case of the Hirsch‐ or h‐index. This paper aims to discuss a range of impact measures, especially usage‐based metrics, and to report the results of two surveys.Design/methodology/approachThe first part of the article analyzes both citation‐based and usage‐based metrics. The second part is based on the findings of the surveys: one in the form of a brainstorming session with information professionals and scientists at the OAI6 conference in Geneva, the second in the form of expert interviews, mainly with scientists.FindingsThe results of the surveys indicate an interest in the social aspects of science, like visualizations of social graphs both for persons and their publications. Furthermore, usage data are considered an appropriate measure to describe quality and coverage of scientific documents; admittedly, the consistence of usage information among repositories has to be kept in mind. The scientists who took part in the survey also asked for community services, assuming these might help to identify relevant scientific information more easily. Some of the other topics of interest were personalization or easy submission procedures.Originality/valueThis paper delineates current discussions about citation‐based and usage‐based metrics. Based on the results of the surveys, it depicts which functionalities could enhance repositories, what features are required by scientists and information professionals, and whether usage‐based services are considered valuable. These results also outline some elements of future repository research.
ILL and iPad: reflections on the fast and furious
Authors: Medeiros Norm 
Published: June 2010

PurposeThe aim of this article is to describe the burgeoning business of interlibrary loan and the nature of information awareness. It also aims to review Apple's iPad tablet computer.Design/methodology/approachThe article is designed to provoke thought regarding Apple's entry into the e‐reader market.FindingsThe findings suggest that the iPad is not the killer device that will displace laptops.Originality/valueThe article should provide basic information about the features and limitations of the iPad, and how the product could grow into a more useful device in the future.