bluuebunny/crossref_metadata_2025_split huggingface dataset:
Service as value co‐production: reframing the service design process
Authors: Morelli Nicola 
Published: June 2009

PurposeThe purpose of this paper is to propose a methodological approach to design product service systems based on an active participation of customers to the value production process. Furthermore, the paper aims to present methods and techniques that can be used to understand local context and highly individualized needs, and to integrate local actors, including users in the value production process.Design/methodology/approachMethods and tools presented in this paper are structured into three main categories: analytical tools, development tools and representation techniques. Such tools will be illustrated through examples from case studies.FindingsMethods and techniques presented in this paper are borrowed from other disciplines and adapted to the task of service design. The new methods relate to a new paradigmatic framework and are not easy to compare with existing methods, they are rather complementary to existing knowledge on service design.Practical implicationsThe new methodological approach implies a shift in the role of industrial companies that are supposed to leave their prominent role in value creation and become facilitators of a process of value co‐production.Originality/valueThis paper considers a fundamental change in the role for customers and industrial companies in the value‐creation process. Consequently, it presents a methodological approach to support such change.
Configuration of product‐service systems
Authors: Aurich J.C. , Wolf N. , Siener M. , Schweitzer E. 
Published: June 2009

PurposeTraditionally, many manufacturers of cost intensive capital goods have largely focused on design, realization and distribution of high‐quality products. Meanwhile, their industrial customers increasingly expect to be provided with diverse services. These services predominantly aim at enhancing the functional and the economical performance of the underlying products. To systematically exploit the potential of services, an appropriate combination of products and services becomes crucial. For achieving desired benefits for both manufacturers and their industrial customers, product‐service systems (PSS) have to be configured systematically. This paper aims to address these issues.Design/methodology/approachThe presented approach considers customer, manufacturer and product life cycle specific aspects within the configuration of PSS. The paper presents a framework which comprises all activities necessary to conduct a systematic configuration of PSS. Throughout the paper, an elementary case study illustrates the activities.FindingsExemplary use cases indicate that the configuration of PSS using the presented approach is beneficial.Research limitations/implicationsThe case study is a success. However, especially the increasing complexity of modern capital goods demands for developing a suitable application software that supports the configuration.Originality/valueThe paper presents a successful application for conducting a customer, manufacturer and product life cycle‐oriented configuration of PSS.
Decision‐making systems and the product‐to‐service shift
Authors: Molloy Ella‐Mae , Siemieniuch Carys , Sinclair Murray 
Published: June 2009

PurposeThe purpose of this paper is first, to provide input to the “through life knowledge and information management” grand challenge and second to provide industry with a tool for assessing the quality of the process(es) by which decisions are reached.Design/methodology/approachAn iterative approach is used with two student‐based case studies, followed by two research institution case studies, and then two industrial case studies. Validation of the tool by managers is undertaken in another case study.FindingsAn analytic framework is created which allows managers to categorise and display the characteristics of their decision processes. By assessing the resulting voids and clusters within the framework, the efficacy of the process can be determined. The framework has an associated management process, first to enable managers to see and compare instances of other situations, especially those leading to “disaster”, and second to upgrade the tool itself as assessments are undertaken.Research limitations/implicationsThe tool has been developed in a UK manufacturing environment. It has demonstrated its usefulness in the defence industry, but its wider applicability is not yet known. It requires industrialization to make it usable by managers.Practical implicationsUse of the tool has already led to significant changes to the capability development process in a major defence company, and has been used by a board in a civilian company to understand why they have cost overruns and delivery problems.Originality/valueThe paper has not discovered another, simple‐to‐use tool for the same purpose.
Improving reuse of in‐service information capture and feedback
Authors: Mey Goh Yee , McMahon Chris 
Published: June 2009

PurposeThe adoption of the product‐service system business model means that the designing company has greater scope and motivation to learn from experience of its products in use to improve their core design and engineering capabilities. Continuous improvement, however, depends crucially upon the implementation of effective knowledge and information management (KIM) systems within a dynamic learning environment that impinge on diverse communities throughout the product lifecycle. This paper aims to address these issues.Design/methodology/approachThis paper consolidates literature reviews and presents empirical observations relating to the current KIM systems and practices within large aerospace and manufacturing companies. In particular, experiences from a case study to enhance reuse of in‐service feedback conducted with an aerospace company are reported.FindingsThe empirical observations suggest that the feedback processes rely on a combination of formal and informal personalization and codification approaches, but companies are placing greater emphasis on the development of information systems to support learning from in‐service experience. It is argued that greater value could be realized from collective reuse of in‐service information but should be considered from the outset such that its content and representation could be made more amenable to computational analysis and organization for knowledge discovery.Research limitations/implicationsTo achieve the full aspirations of learning from in‐service experience, issues and challenges of KIM need to be addressed. These are summarized as strategies to promote success of codification approaches.Originality/valueThe initial value of the techniques for improving in‐service information reuse has been demonstrated to the industrial collaborator.
Evaluation of customer satisfaction for PSS design
Authors: Kimita Koji , Shimomura Yoshiki , Arai Tamio 
Published: June 2009

PurposeCombined offerings of products and services, that is, a product‐service system (PSS), have been attracting much attention. Consequently, a good design methodology of services as well as that of manufacturing products is needed. The purpose of this paper, is to propose a method for estimating customer satisfaction that enables designers to compare design solutions in the conceptual stage.Design/methodology/approachIn the proposed method, first, the models that represent PSS features with relation to a customer's state is adopted. Then, the authors propose the estimation procedure that utilises a non‐linear value function called the satisfaction‐attribute (S‐A) function to quantify customer satisfaction.FindingsThe proposed method centres on the estimation of customer satisfaction. It enables the designers to evaluate design candidates in the conceptual stage where little information is available, and therefore supports iterative improvements without the designer needing to hesitate under the weight of market analysis.Research limitations/implicationsIn this paper, the estimation is limited to a single transaction with a customer, rather than cumulative satisfaction that represents a customer's imprints about the provider accumulated by repeating purchases. In future, therefore, the authors need to integrate the concept of effects over time such as loyalty and defection into the proposed framework.Practical implicationsIn the application, the proposed method is statistically proven to effectively illustrate customer satisfaction.Originality/valueThis paper proposes the estimation method of customer satisfaction for PSS design. The proposed method allows designers to choose a design solution from the customer viewpoints.
XML data partitioning schemes for parallel holistic twig joins
Authors: Machdi Imam , Amagasa Toshiyuki , Kitagawa Hiroyuki 
Published: June 2009

PurposeThe purpose of this paper is to propose Extensible Markup Language (XML) data partitioning schemes that can cope with static and dynamic allocation for parallel holistic twig joins: grid metadata model for XML (GMX) and streams‐based partitioning method for XML (SPX).Design/methodology/approachGMX exploits the relationships between XML documents and query patterns to perform workload‐aware partitioning of XML data. Specifically, the paper constructs a two‐dimensional model with a document dimension and a query dimension in which each object in a dimension is composed from XML metadata related to the dimension. GMX provides a set of XML data partitioning methods that include document clustering, query clustering, document‐based refinement, query‐based refinement, and query‐path refinement, thereby enabling XML data partitioning based on the static information of XML metadata. In contrast, SPX explores the structural relationships of query elements and a range‐containment property of XML streams to generate partitions and allocate them to cluster nodes on‐the‐fly.FindingsGMX provides several salient features: a set of partition granularities that balance workloads of query processing costs among cluster nodes statically; inter‐query parallelism as well as intra‐query parallelism at multiple extents; and better parallel query performance when all estimated queries are executed simultaneously to meet their probability of query occurrences in the system. SPX also offers the following features: minimal computation time to generate partitions; balancing skewed workloads dynamically on the system; producing higher intra‐query parallelism; and gaining better parallel query performance.Research limitations/implicationsThe current status of the proposed XML data partitioning schemes does not take into account XML data updates, e.g. new XML documents and query pattern changes submitted by users on the system.Practical implicationsNote that effectiveness of the XML data partitioning schemes mainly relies on the accuracy of the cost model to estimate query processing costs. The cost model must be adjusted to reflect characteristics of a system platform used in the implementation.Originality/valueThis paper proposes novel schemes of conducting XML data partitioning to achieve both static and dynamic workload balance.
Web ontology data matching for integration: method and framework
Authors: Wang Chao , Lu Jie , Zhang Guangquan 
Published: June 2009

PurposeMatching relevant ontology data for integration is vitally important as the amount of ontology data increases along with the evolving Semantic web, in which data are published from different individuals or organizations in a decentralized environment. For any domain that has developed a suitable ontology, its ontology annotated data (or simply ontology data) from different sources often overlaps and needs to be integrated. The purpose of this paper is to develop intelligent web ontology data matching method and framework for data integration.Design/methodology/approachThis paper develops an intelligent matching method to solve the issue of ontology data matching. Based on the matching method, it also proposes a flexible peer‐to‐peer framework to address the issue of ontology data integration in a distributed Semantic web environment.FindingsThe proposed matching method is different from existing data matching or merging methods applied to data warehouse in that it employs a machine learning approach and more similarity measurements by exploring ontology features.Research limitations/implicationsThe proposed method and framework will be further tested for some more complicated real cases in the future.Originality/valueThe experiments show that this proposed intelligent matching method increases ontology data matching accuracy.
Providing internet connectivity and mobility management for MANETs
Authors: Le‐Trung Quan , Engelstad Paal E. , Pham Vinh , Skeie Tor , Taherkordi Amirhosein , Eliassen Frank 
Published: June 2009

PurposeThe purpose of this paper is to describe the required functionalities on providing internet connectivity and mobility management for mobilead hocnetworks (MANETs), present discovered problems such as inconsistent contexts, and provide the corresponding solutions. It also provides a hybrid metric for the load‐balance of intra/inter‐MANET traffic over multiple internet gateways (IGWs).Design/methodology/approachThe paper uses both mathematical analyses and simulations to discover the required functionalities and problems on providing internet connectivity and mobility management for MANETs. The proposed hybrid metric for IGW selection is a replacement of the shortest hop‐count (HC) metric, and consider three factors: HC distance, intra‐MANET traffic, and inter‐MANET traffic.FindingsSimulation results show thatad hocrouting protocols, using the proposed metric, get better performance in terms of packet delivery ratio and transmission delay, at the cost of slightly increased signalling overhead.Research limitations/implicationsIn the assessment, simulation results are taken from two mobility scenarios, and the hybrid metric is integrated into only reactivead hocrouting. Thus, more case studies need to be carried out to demonstrate the outcomes of the proposed metric compared with others.Practical implicationsThis paper provides the needed functionalities for broadening the richness of MANET applications to internet users, and vice verse.Originality/valueThis paper contributes to the research on internetworking and mobility management between MANETs and the internet.
On my way to Herman Melville'sMoby Dick, I found …
Authors: Sievers Burkard 
Published: June 2009

PurposeThe author is revisiting the body of his papers on Herman Melville'sMoby Dick, which he began writing some 15 years ago. Though these writings have remained an “unwritten book”, Melville's works had a lasting impact on his thinking and writing up to the present. The purpose of this paper is to reveal some of the experiences and emotions concomitant with academic writing that remain more often than not hidden from the reader.Design/methodology/approachThis paper is a personal reminiscence on the experience of academic writing for about four decades. It is a story of how an academic becomes acquainted with and then influenced/inspired by a piece of literature and discovers how many organisational topics may be illuminated by works of literature.FindingsEven an unwritten book does not necessarily lead to completely neglecting what had been written. This may be a relief and an encouragement to others, who realize they are not alone in this respect.Originality/valueThe paper adds some further insight into the not‐so‐obvious and broadly hidden experience of the “production process” of academic writing and illustrates the relevance and importance of literature for further thinking on such topics as management and organization.
Motivating risk? The sublime supplement of market exchange
Authors: Lightfoot Geoff , Lilley Simon , Pelzer Peter 
Published: June 2009

PurposeThat which is exchanged in financialised trading extends beyond the moment, being elongated in the rights, responsibilities and liabilities it confers and so liable in nature as to throw into question the very attribute of thingness traditionally associated with exchange. The purpose of this paper is to examine the implications of these issues for articulation of what actually takes place at the moment of exchange.Design/methodology/approachThis research paper examines key moments in the oral histories that constitute the “City Lives” archive at the British Library, focussing upon interchanges between interviewers and traders in which the gulf between the two and their modes of articulation is exposed by the interviewers' incomprehension of the work of the trader. Here, not only is the disconnection between trading and more routine transactions revealed, but also that between the narrative resources of traders and others.FindingsWhilst there are various reasons identified for a general inability to convey to an outsider the inside of the practice, particular issues are also at play in financial exchange; primarily the sublime aestheticisation of jeopardy that may be seen to lurk at the heart of the taking of risk.Originality/valueFinancialised trading's disconnection requires attention to situation so that the texture of the disconnection itself can be put into context and a theorisation of the moment of exchange that can mediate between those who engage in it and attempt to describe it and those who seek to understand it from the outside.
Little Emperors grown up: a case study of cosmetic usage
Authors: Scelzo Tracy , Lerman Dawn 
Published: June 2009

PurposeThe purpose of this paper is to explore how the pressures of being a Little Emperor in a rapidly changing society are reflected in consumer experiences, particularly in the meanings attached to products and brands. The paper aims to focus on young adults in urban China, specifically young professional women.Design/methodology/approachThe subject was shadowed at work for two weeks during the Spring of 2007 and for an additional two weeks during the Spring of 2008. Social interactions and purchasing behavior were carefully observed, as well as conducting a series of informal interviews. During the Summer of 2008, a formal, in‐depth interview was conducted with an informant in the USA.FindingsThe unique pressures of growing up as a Little Emperor in a changing society are widely reflected in product usage and are ways in which to ease the tension and anxiety associated with the pressure of maintaining expectations from friends, family, and society.Research limitations/implicationsThe study focused on a single informant who, while on the surface appearing to represent adult Little Emperors, may in fact have different attitudes from her contemporaries. It would be interesting to investigate the degree to which parallel themes occur in the male market, namely what categories young urban professional men who were raised as Little Emperors use to express themselves.Practical implicationsThe research provides insights into some of the conflicting expectations derived directly from the experience of growing up as a Little Emperor. It translates these insights into practical recommendations for various aspects of marketing and advertising cosmetic products in China, thus allowing multinationals to build successful marketing campaigns that appeal to managing these conflicting expectations.Originality/valueThe paper is the first work on the consumer experiences of urban young adult Little Emperors, specifically young professional women.
Chinese “Little Emperor”, cultural values and preferred communication sources for university choice
Authors: Chung Kim‐Choy , Holdsworth David K. , Li Yongqiang , Fam Kim‐Shyan 
Published: June 2009

PurposeThe purpose of this paper is to investigate how Chinese cultural values influence “Little Emperors'” choice of study destination; and their preferred communication sources for university choice.Design/methodology/approachUniversity students from the People's Republic of China (PRC) in New Zealand were surveyed with an instrument based on Schwartz's “Values survey” and the understanding that cultural values are a powerful force shaping consumers' motivations, lifestyles and product choices. A central‐location (libraries, lecture theatres) sampling strategy was employed.FindingsThe results from the research suggest that Chinese cultural values have an impact on “Little Emperor's” choice of international tertiary education and their preferred communication sources for university choice. The study shows that New Zealand society appeals for its low corruption and high level of honesty and fairness which are attractive to these “Little Emperors” because these values help to reinforce group harmony, a prominent characteristic of Chinese society. The “Little Emperor's” preference for using education fairs, university open days and representative agents as sources of information for university enrolment is consistent with the high context nature of Chinese society.Originality/valueFew studies have attempted to understand how cultural values influence young Chinese students' decisions on study destinations and their preferred communication sources for university choice.
Advertising to Chinese children
Authors: Planells Valero Marisa 
Published: June 2009

PurposeChina's youthful advertising industry has changed a lot in little more than a quarter of century. A key for this spectacular growth is the enormous potential of the market for children in China. The paper aims to address this issue.Design/methodology/approachThe Chinese one‐child policy has produced the so‐called “Little Emperors factor”: Chinese children determine approximately 68 per cent of their parents' spending, perhaps the highest rate of influence in the world.FindingsAdvertisers entering the growing youth market in China should be aware of the still limited role played by self‐regulation.Originality/valueThe increasing importance and effectiveness of such self‐regulation dictate that the advertising industry and the government authorities should arrive at the same interpretation of moral standards.
Implementation and conceptual analysis of a double infusion model
Authors: McShay James , Randolph Leigh Patricia 
Published: June 2009

PurposeThe purpose of this paper is to describe the double infusion (DI) model, which was developed to offer technology and multicultural teacher educators a systematic process for helping prospective teachers to become proficient in using technology to enhance student learning in K‐12 environments, while they work toward strengthening their own conceptions of critical multicultural education.Design/methodology/approachThis paper reports on the implementation and conceptual analysis of this DI model, which was piloted in a 16‐week graduate level instructional technology course for future educators. Data collected for this analysis included student course projects, a focus group interview with students, and an interview with the course instructor.FindingsThe preliminary findings for this pilot project yielded that the participants had the critical dispositions needed to understand and make meaning of the “doubly infused” content, however, the opportunities they had in their graduate programs to reflect upon how these ways of thinking can be reflected in technology‐based applications were few to non‐existent.Originality/valueThe authors found that the organizational structure of teacher education programs plays a critical role in helping students to envision how technology can be used to support the learning goals of critical multicultural education, and conversely, how critical multicultural education, can be used to support learning within a technology context.