bluuebunny/crossref_metadata_2025_split huggingface dataset:
Determinants of customer repurchase intention in online shopping
Authors: Chiu Chao‐Min , Chang Chen‐Chi , Cheng Hsiang‐Lan , Fang Yu‐Hui 
Published: October 2009

PurposeThe purpose of this paper is to understand customers' repurchase intentions in online shopping. This study extends the technology acceptance model (TAM) by introducing e‐service quality dimensions, trust and enjoyment in the development of a theoretical model to study customers' repurchase intentions within the context of online shopping.Design/methodology/approachData collected from 360 PCHome online shopping customers provides strong support for the proposed research model. PLS (partial least squares, PLS‐Graph version 3.0) is used to analyse the measurement and structural models.FindingsThe study shows that trust, perceived ease of use, perceived usefulness and enjoyment are significant positive predictors of customers' repurchase intentions.Research limitations/implicationsThe data are collected from a single online shopping store – the generalisation of the model and findings to other online stores requires additional research. Our findings imply that the five dimensions of e‐service quality are possibly among the most important antecedents of customers' trust in online vendors.Practical implicationsOnline vendors should ensure that they provide adequate utilitarian and hedonic value for customers instead of focusing on just one of these aspects in their web site development.Originality/valueCustomer loyalty is critical to the online vendor's survival and success. The study provides evidence that online trust is built through order fulfilment, privacy, responsiveness and contact.
Versioning information goods of multi‐channel publishers in two‐sided markets
Authors: Kim Eunjin , Lee Byungtae , Kim Jae‐Cheol 
Published: October 2009

PurposeThe purpose of this paper was to identify whether the two‐sided nature of markets in both online and offline channels affects the versioning strategies of multi‐channel publishers in the presence of channel substitutability.Design/methodology/approachUsing analytical models, the versioning of a multi‐channel publisher is analysed, with consideration of advertising revenue and possible channel substitutability.FindingsThe paper shows that not only the two‐sided nature of the online market but also that of the offline market affects the versioning strategy online. Multiple online versions are desired when the offline advertising market shrinks and the online advertising market proliferates. In a reverse situation, providing one online version (for free) can be optimal.Originality/valuePrevious studies on versioning have mostly considered only the information market per se. However, studies on two‐sided markets have shown that analysis that focuses on a single side leads to analytical error due to inter‐market network externalities. In this context, it is proven that advertising revenue is a critical factor in the publisher's decision whether to provide multiple online versions.
Evaluation of the credibility of internet shopping in the UK
Authors: Clewley Natalie , Chen Sherry Y. , Liu Xiaohui 
Published: October 2009

PurposeThe purpose of this paper is to examine the credibility of internet shopping. Credibility, which refers to the believability of information, is an important consideration of internet shopping.Design/methodology/approachThe evaluation is conducted by incorporating Fogg's 10 Stanford Guidelines for Web Credibility into Nielsen's heuristic evaluation. Furthermore, security and individualisation are considered as additional heuristics. Evaluation criteria are developed based on these 12 heuristics. Three UK car insurance web sites are selected for evaluation, including the AA, Norwich Union and Tesco.FindingsThe results show that the Norwich Union site seems to be the most credible while the Tesco site appears to be the least credible. The most significant credibility problems are found to lie in the areas of “trustworthiness”, “expertise” and “real‐world feel”. In other words, these three areas are key issues for future improvement of these sites.Originality/valueThis paper contributes to the literature by providing a set of credibility design guidelines, which can be used to support the improved development of future internet shopping designs, especially car insurance web sites.
Journal ranking and the dreams of academics
Authors: Lamp John W. 
Published: October 2009

PurposeThe purpose of this article is to review and comment on the Australian Government's entry into the journal ranking domain.Design/methodology/approachA review and reflection on the approach and potential impact of the direction taken.FindingsThis project is arguably the largest of its type and the effects on academic publishing and the survival of journals could be far reaching.Originality/valueThe article draws together current material on the Australian Government's activities and provides details of the scope of the journal ranking project.
The h‐index for countries in Web of Science and Scopus
Authors: Jacsó Péter 
Published: October 2009

PurposeThe purpose of this paper is to discuss the results of recent experiments in determining the h‐index at the country level for the 10 Ibero‐American countries of South America.Design/methodology/approachThe three citation index components (Science Citation Index, Social Science Citation Index, and Arts & Humanities Citation Index) of the Web of Science system of Thomson‐Reuters and the Scopus database of Elsevier are used to gauge the comparability of the h‐indexes reported by the two systems.FindingsThe results show that in spite of the significant differences in the content of the two databases in terms of their source base and the extent of cited reference enhancement of records, the rank correlation of the ten countries based on the h‐index values returned by Web of Science and Scopus is very high.Originality/valueFor this sample, in spite of differences between WoS and Scopus in the number of papers from each country, the rank position of the countries by the h‐index is almost the same. There is only a single rank position difference – Scopus rank Argentina second and Chile third, while the order is the reverse in WoS. This reconfirms the robustness of the h‐index at the country level.
Measures for organizations engaged in a knowledge economy
Authors: Rodgers Waymond , Housel Thomas J. 
Published: October 2009

PurposeThe financial reporting practices of modern day organizations operating in a knowledge‐based economy will eventually change as intangible assets increasingly become such organizations' most valuable assets. Financial reports need to be supported by intangible performance metrics, in order to ensure that the reports are rigorously interpreted and applied, and if any issues or problematic practices exist, they may be identified and resolved in a timely fashion. This paper aims to focus on this issue.Design/methodology/approachThis paper provides support for the use of knowledge value‐added (KVA) metrics to assist firms in better understanding, evaluating, and reporting intangible assets, and to provide them with more transparency in their operations. Currently, the general consensus seems to be that before any real progress can be made in converging intangible performance metrics with traditional financial reports, modern day organizations need to more actively depict their intangible assets.FindingsA case study demonstrated how KVA measures support financial ratios of a company as well as providing for a better comparison of one industry with another. Further, from this case study the KVA methodology provided an approach for objectively obtaining information about the performance of knowledge assets as well as a means of benchmarking organizations operating in a knowledge economy.Research limitations/implicationsFuture research should empirically test whether an organization's performance and operations is better captured by the added value of intangible measures, such as KVA metrics.Originality/valueThe paper shows that implementing intangible asset measures, along with traditional financial measures may provide a better overall platform that is understandable to managers, creditors, investors, and public institutions.
Indian software and pharmaceutical sector IC and financial performance
Authors: Ghosh Santanu , Mondal Amitava 
Published: October 2009

PurposeThis paper seeks to estimate and analyze the relationship between intellectual capital and corporate conventional financial performance measures of Indian software and pharmaceutical companies for a period of five years from 2002 to 2006.Design/methodology/approachAnnual reports, especially the profit and loss accounts and balance sheets of the selected companies for the relevant years have been used to obtain the data. International literatures on intellectual capital with specific reference to measurement tools and techniques have been reviewed. Value Added Intellectual CoefficientTM (VAIC) method is applied for measuring the value based performance of the companies. Corporate conventional performance financial measures used in this analysis are: profitability; productivity; and market valuation. It is an empirical study using multiple regression analysis for the data analysis. The intellectual capital (human capital and structural capital) and physical capital of the arbitrarily selected companies have been analyzed and their impact on corporate performance has been measured using multiple regression technique.FindingsThe analysis indicates that the relationships between the performance of a company's intellectual capital and conventional performance indicators, namely, profitability, productivity and market valuation, are varied. The findings suggest that the performance of a company's intellectual capital can explain profitability but not productivity and market valuation in India.Research limitations/implicationsThe study has been conducted on a small sample of 80 companies belonging to the India software and pharmaceutical sectors. For a better understanding, a larger data set covering all prominent industry segments will be helpful.Practical implicationsIntellectual capital is an area of interest to numerous parties, e.g. shareholders, managers, policy makers, institutional investors. This paper throws some light on the new performance indicator, which Indian managers can use in order to evaluate the corporate performance and benchmark it with global standards. This is useful particularly in the context of the “knowledge economic” environment.Originality/valueThe paper represents a pioneering attempt to understand the implications of the business performance of the Indian software and pharmaceutical sectors from an intellectual resource perspective.
Acquisitions reveal the hidden intellectual capital of pharmaceutical companies
Authors: Boekestein Bram 
Published: October 2009

PurposeThis paper aims to assess to what extent intellectual capital is revealed once a company is acquired.Design/methodology/approachThe research question was approached by analyzing official accounts of companies, like annual reports and documents provided to stock exchange authorities before and after the acquisition. In its purchase price allocation the acquiring company is providing insight in the total value of the company acquired.FindingsThe mean total value of the companies studied increases approximately six fold on acquisition. This increase is mainly due to the increase in intangible assets (including goodwill), which substantially overlap with intellectual capital. The intangible assets specified are mostly connected to rights‐related and technology‐related items, while goodwill shows more “bias” to expertise and customer‐related items. Thus it is hypothesized that a substantial part of the intellectual capital of the company acquired is revealed in the official accounts of the acquiring company.Research limitations/implicationsThis study is limited to companies primarily in the pharmaceutical sector. The situation with respect to intangible assets may deviate from the situation in other industrial sectors. Another limitation is the restriction to public companies with respect to the acquiring party because of the information requirements imposed by the authorities. Further, this study was restricted in time to the last seven years in order to have a group of acquisition situations for which similar recent accounting guidelines apply.Practical implicationsThis line of research could have practical implications for future valuation policies in acquisition situations and for intellectual capital valuation strategies.Originality/valueThe paper is a quantitative evaluation of intellectual capital in mergers and acquisitions based on formal accounting records.
Analysis and valuation of intellectual capital according to its context
Authors: Angel Axtle Ortiz Miguel 
Published: October 2009

PurposeThe purpose of this paper is to analyze and group the intellectual capital components of worldwide organizations through a humanistic model called CONICCVALTM (contextual intellectual capital components valuation). The study aims to consider the difference of perception on the value of intangible assets according to its context.Design/methodology/approachThe importance of the context as a key factor to valuate intellectual capital is highlighted. The research developed by a Mexico based Consulting and Research firm in topics related to intellectual capital and corporate strategy (Instituto de Capital Intelectual) is described, to valuate these intangible assets. The sample population in eight geographic regions, 16 types of industries, two types of operations, and three sizes of organizations was analyzed. The research results were analysed using 41 variables and four factors through the Multiple Analysis of Variance (MANOVA) methodology. The analysis of the principal components analysis (PCA) is also described, and a new model to valuate intellectual capital considering the context is proposed.FindingsIt was demonstrated that: the geographic region, the segment of the industry, and the size of the organization, are statistically significant factors that determine the weighing of intellectual capital. It was found that there are ten principal components that shape intellectual capital, and their profiles were identified to measure it according to the context.Research limitations/implicationsA statistically significant sample of 38,000 executive men and women, graduates and students of Master's and Executive Education programs from a top International Management School in the USA was used. They are considered to be a representative sample of a working business community of 12,000 companies in 140 countries.Practical implicationsThe main parameter used to valuate intellectual capital in this study was the context. It was concluded that only companies inserted in equivalent contexts could be compared.Originality/valueThe contribution of this paper is that it demonstrates the importance of the context in the valuation of intellectual capital.
Changing behaviors: an activities‐based approach
Authors: Braganza Ashley 
Published: October 2009

PurposeThe dual purpose of this paper is to question some of the taken‐for‐granted assumptions that underpin change management approaches and to suggest a framework for implementing change in organizations.Design/methodology/approachThe paper develops a framework based on qualitative data gathered through action‐based research.FindingsThe paper provides a case study of one organization's experiences to illustrate the framework. The case study shows that managers can focus their actions to bring about changes to behaviors in the context of activities and practices that people perform on a day‐to‐day basis.Research limitations/implicationsThe research was undertaken in larger organizations (more than 750 employees) and the extent to which the framework can be applied to smaller organizations is to be demonstrated.Originality/valueThe paper encourages managers to refocus their efforts on the implementation of change rather than just the design of the change. It makes the case for action to be taken in the context of activities and practices that people should be doing rather than expending significant design efforts on what is done currently.
Economic analysis of environmental law: pollution control and nuisance law
Authors: Velentzas John E. , Savvidou Kyriaki K. , Broni Georgia K. 
Published: October 2009

PurposeThe purpose of this paper is to present an economic analysis of environmental law.Design/methodology/approachThe paper focuses on pollution control and nuisance law.FindingsRegarding the efficiency analysis of nuisance remedies, the paper summarizes the various situations which may be covered by environmental law and their consequences.Originality/valueThe paper offers insights into pollution control and nuisance law.
Health care reform planners and wicked problems
Authors: Raisio Harri 
Published: October 2009

PurposeThe purpose of this paper is to examine the planning of the National Health reform – especially the “guarantee for care” reform within it – from the perspective of the concept of wicked problems. This concept asserts that it is of the utmost importance to see the true level of complexity of the problems in order to survive them. The paper tries to the answer the question of how the planners of the health care reforms see the problems they are trying to solve.Design/methodology/approachThis is an interview study. A total of 12 people who participated in the planning of the examined reforms at some level were interviewed. The interview method was a semi‐structured thematic interview. The research analysis is theory‐originated content analysis.FindingsThe hypothesis is that the planners of the examined reforms do not focus enough on the complexity of the problems they tried to solve. The research, however, shows that the wickedness of the problems was often noticed. Unfortunately it was not taken as seriously as it should have been. In other words, the planners mostly saw that the problems were very complex, but even then the solutions were only like solutions for tame problems or messes.Originality/valueThe paradigm shift from Newtonian science – which sees the world as a deterministic system – to a more complexity‐endorsing view is on its way. The world is a dynamic and open system, which cannot be controlled. The paper makes its own contribution, from the perspective of health care problems and reforms, to advance this paradigm shift.
Risky behaviour and patient safety: a critical culturist perspective
Authors: Linsley Philip , Mannion Russell 
Published: October 2009

PurposeThis paper aims to utilise cultural theory of risk to provide a broad analytic framework for examining how risk is constructed within the dominant discourses around patient safety within the domain of psychiatry. It also seeks to examine notions of blame and to consider the possibility of the creation of a no‐blame culture.Design/methodology/approachThe empirical element of the paper draws on qualitative interviews with a sample of psychiatrists to explore how culture may give rise to different perceptions and responses in respect of “risky behaviour” and “safe practice”.FindingsThe paper discusses how psychiatry may be differentiated from other branches of medicine and concludes that the cultural grouping that appears to be most apposite in respect of psychiatrists is the egalitarian culture. However, changes in the NHS are resulting in the imposition of an individualistic culture on the community of psychiatrists with the effect that behaviours are being adopted as measures to avoid potential blame.Practical implicationsThe paper finds that if the NHS is to improve patient safety then it must recognise that it is not possible to create a no‐blame culture and, therefore, it is more important to consider which type of culture will impact most positively on patient safety. It appears that psychiatrists are being compelled to adopt an individualistic culture when an egalitarian culture would be more advantageous for patient safety.Originality/valueIn contrast with the methodological individualism of the current safety orthodoxy which interprets risk as an objective and measurable phenomenon, the paper draws on cultural theory of risk to develop a critical perspective on current safety policy and to explore how “risky” and “safe” practices are socially constructed in the context of psychiatry.
Organizational consciousness
Authors: Pees Richard C. , Hostetter Shoop Glenda , Ziegenfuss James T. 
Published: October 2009

PurposeThe purpose of this paper is to develop a conceptual understanding of organizational consciousness that expands the discussion of organizational analysis, and use a case study to apply it in the analysis of a merger between an academic health center and a regional medical center.Design/methodology/approachThe paper draws on the experiences and insights of scholars who have been exploring complex organizational issues in relationship with consciousness.FindingsOrganizational consciousness is the organization's capacity for reflection; a centering point for the organization to “think” and find the degree of unity across systems; and a link to the organization's identity and self‐referencing attributes. It operates at three stages: reflective, social, and collective consciousness.Research limitations/implicationsTranslating abstract concepts such as consciousness to an organizational model is complex and interpretive. For now, the idea of organizational consciousness remains mostly a theoretical concept. Empirical evidence is needed to support the theory.Practical implicationsFaced with complicated and compelling issues for patient care, health care organizations must look beyond the analysis of structure and function, and be vigilant in their decisions on where important issues sit on the ladder of competing priorities. Organizational consciousness keeps the organization's attention focused on purpose and unifies the collective will to succeed.Originality/valueIf the paper can come to understand how consciousness operates in organizations, and learn how to apply it in organizational decisions, the pay‐off could be big in terms of leading initiatives for change. The final goal is to use what is learned to improve organizational outcomes.