bluuebunny/crossref_metadata_2025_split huggingface dataset:
New service development: managing the dynamic between services and operations resources
Authors: Bonomi Santos Juliana , Spring Martin 
Published: August 2013

PurposePrevious research suggests new service development (NSD) is characterized by less stable offerings, less formal processes and is more emergent than new product development. In face of these issues, it seems managers must concern themselves more with the management of the underlying resources. To understand this distinctive nature of NSD, this study aims to investigate the relationship between NSD and operations resources.Design/methodology/approachBuilding on the resource and capabilities perspective, a multiple case study was designed to investigate how the NSD is influenced by and reconfigures operations resources and capabilities. Data were collected in three providers of bespoke B2B services.FindingsThe paper proposes a model of NSD composed of three stages: emergence, accommodation and consolidation. This model describes the process that takes place when providers redeploy their operations resources and capabilities to implement emerging service ideas. The findings also show the challenges associated with the reconfiguration of operations resources and capabilities and with the reconciliation of the requirements of the existing and new services.Research limitations/implicationsThe paper looked at services successfully implemented in knowledge‐intensive SMEs. Other studies could explore these NSD processes in other contexts and initiatives that failed.Practical implicationsThe paper presents the risks and efforts involved in using existing resources to take advantage of emerging service ideas.Originality/valueThe model takes a fundamentally different perspective from many NSD models. It shifts the focus from managing the new service to managing the resources that underpin the evolving and emerging service ideas and offerings. This paper should interest people willing to understand the distinctive nature of NSD.
“A dozen ideas to the minute”
Authors: Scanlon Jennifer 
Published: August 2013

PurposeThis article aims to explore the work lives and contributions of a group of women employed at the J. Walter Thompson advertising agency in the early twentieth century.Design/methodology/approachArchival source material from the J. Walter Thompson Company archives at Duke University includes personnel files, advertising campaign reports, and meeting minutes. The archival work is placed in historical context.FindingsThe J. Walter Thompson Women's Editorial Department played a significant role in the development of advertising and in furthering women's opportunities as advertising professionals.Originality/valueAdvertising was one of the few male‐dominated professions open to women in the early years of the twentieth century. An exploration of these women's work experiences greatly enhances our understanding of the field, of women's roles as advertisers, and of women's roles as consumers.
The use of benevolent leadership development to advance principles of responsible management education
Authors: Karakas Fahri , Sarigollu Emine , Manisaligil Alperen 
Published: August 2013

PurposeThe purpose of this paper is to proposes benevolent leadership development as a framework to incorporate principles of responsible management education to mainstream management curriculum, specifically within the context of leadership courses.Design/methodology/approachThe illustrative processes, exercises, and projects in this paper come from leadership development courses offered in Turkey and in Canada.FindingsThis paper presents four anchors that support benevolent leadership development: ethical sensitivity, spiritual depth, positive engagement, and community responsiveness.Research limitations/implicationsThe paper develops the framework of benevolent leadership as a means to impart the principles of responsible management.Practical implicationsThe paper shares pedagogical strategies to incorporate benevolent leadership in leadership development courses through use of individual and team projects and exercises.Originality/valueThe paper shares a theoretical framework and practical insights for incorporating multiple literacies and sensitivities – namely morality, spirituality, positivity, and community – in leadership development.
Feeling responsible vs acting responsibly: contributions of a leadership programme
Authors: Karssiens Amaranta E.A. , van der Linden Claartje , Wilderom Celeste P.M. 
Published: August 2013

PurposeThe purpose of this paper is to address the effects of a unique leadership programme, four years after its delivery: in a Dutch penitentiary organisation. This intervention was initiated because of a felt lack of safety in an organisation that was characterised by steep hierarchy, forceful authority, constant employee cynicism and indifference. The focus of the intervention lies on actually assuming responsibility and producing the intended, strategically relevant results.Design/methodology/approachFirst we sketch Hoebeke's ideas on “responsibility in one's own work system” (Hoebeke, 2004). We show how these ideas are related to the leadership programme. Next we illustrate the programme's effect with quotes from three in‐depth group interviews with the penitentiary's governor, unit manager, four department heads and six employees.FindingsThe interviews show that acting responsibly has become a living concept in the sense that is now being explicitly used among employees in all layers of the organisation. Employees and managers have learned to translate responsibility into concrete and relevant results. A new strategy for the continuity of the organisation has been co‐created with all management levels and the Workers Council and it has been implemented successfully. The intervention also defeated the cynicism and lack of integrity in the organisation.Originality/valueThis case shows that being trained in the ability “to be present with reality” and actually assuming responsibility for the relationship between one's own “way of being” and the results one produces had a lasting, positive impact on an organisation and its people.
An exploratory study of UK based, family‐owned, Asian firms' motives for internationalising
Authors: Crick Dave , Chaudhry Shiv 
Published: August 2013

PurposeThis paper aims to investigate UK based, family‐owned, Asian firms' motives for internationalising.Design/methodology/approachThis paper reports on eight interviews with the key decision‐makers in UK based, Asian, family‐owned firms.FindingsDifferences were found between two groups of firms: first, “internationally oriented Asian entrepreneurs” were those whose manufacturing operations were based in the UK but whose businesses were involved in overseas sales; second, “transnational entrepreneurs” were those who operated in two socially embedded environments and leveraged their family's resources in their country of origin in order to serve overseas markets.Originality/valueThe contribution of this paper is that it offers socio‐cultural insights into issues that motivated these firms to internationalise and especially those that outsourced operations to the Indian sub‐continent.
SME perceptions of and responses to the recession
Authors: Price Liz , Rae David , Cini Veronica 
Published: August 2013

PurposeThis paper aims to explore perceptions of the recession and recovery by SMEs in Lincolnshire and Rutland. The paper seeks to examine the relationship between businesses' perceptions of the economy and their growth ambitions.Design/methodology/approachThe results were generated from a bi‐monthly online survey of SMEs. The survey includes two years of data from July 2010 to May 2012, spanning periods of recovery and recession. The survey comprises a number of Likert‐scale questions which have been tracked throughout the period.FindingsThe findings suggest a separation of how businesses perceive wider economic conditions, and their role and performance within the economy. Views on trading conditions and public sector cuts are identified as a more important determinant of business behaviour than views on the economy overall.Research limitations/implicationsThe findings are based on research undertaken with SMEs in a specific geographical area of England and, as such, there is limited scope for generalisation beyond this area. Further research could compare the responses of SMEs in this predominantly rural area with metropolitan areas, for example.Practical implicationsThe paper highlights the importance of revenue sourced from the public sector for SMEs in peripheral areas. Policy implications include the need to support SMEs in identifying alternative sources of revenue and/or new business models in the face of reducing public sector expenditure.Originality/valueThe paper presents an innovative approach for analysing SME perceptions, the findings of which have informed a business support programme run by the University of Lincoln, and used as a benchmarking tool by participating SMEs.
Entrepreneurship, occupational division and social capital differentials
Authors: Lee Robert , Tuselmann Heinz 
Published: August 2013

PurposeThe purpose of this study is to demonstrate how occupational division impacts on social capital and access to resources that may have a bearing on the growth potential and success of a new venture.Design/methodology/approachThis study compares the social capital profiles of early‐stage entrepreneurs in England with distinct occupational classifications – i.e. entrepreneurs who were completing training on the Science and Enterprise Challenge (SEC) initiative and pursuing professional and higher technician businesses, and entrepreneurs who were completing training on the New Entrepreneurship Scholarship (NES) initiative and who were residing in deprived areas, unemployed or underemployed and pursuing non‐professional businesses. The European Socio‐economic Classification (ESeC) was adopted to classify occupation. The entrepreneurs completed aided name generator questionnaires and in‐depth interviews.FindingsThe findings demonstrate that professional and higher technician entrepreneurs have higher levels of bridging and diverse resources when compared to non‐professional entrepreneurs residing in deprived areas. The non‐professional entrepreneurs also seem over‐reliant on too much bonding.Practical implicationsPolicy makers strive to understand who has the most productive social capital when launching a business and who does not. The findings may help provide an initial awareness that across the board entrepreneurial policies are inappropriate, as the building of social capital seems contextual.Originality/valueThe high bridging social capital of professional and higher technician entrepreneurs could enable “getting ahead” and could be entrepreneurial/innovative “facilitating social capital”. The non‐professional entrepreneurs residing in deprived areas' over‐reliance on bonding social capital could be a liability and entrepreneurial/innovative “inhibiting social capital”.
SMEs export consortia and the development of intangible resources
Authors: Antoldi Fabio , Cerrato Daniele , Depperu Donatella 
Published: August 2013

PurposeThe purpose of this paper is to examine the role of export consortia in developing countries as a means to develop intangible resources that enhance SMEs' competitiveness.Design/methodology/approachThe paper presents a framework for the analysis of the processes through which intangible resources are developed within export consortia. The methodology employed involves in‐depth case studies of nine export consortia supported by UNIDO in Morocco, Peru, Tunisia, and Uruguay, during the period 2004‐2007.FindingsThe participation in export consortia is very important not only to develop intangible resources that increase competitiveness abroad, but also for becoming more competitive at domestic level. This is particularly relevant for SMEs from developing countries.Research limitations/implicationsThe findings are based on nine case studies of export consortia in developing countries. All these consortia are rather young and developed with the support of UNIDO. Future studies should explore the issues addressed in the paper through the analysis of consortia of different size and age as well as different countries.Practical implicationsThe findings and the framework proposed can be used by SMEs, consultants and agencies that support export consortia in the formulation of the consortium strategy and by policy‐makers to identify conditions for successful cooperation among SMEs.Originality/valueThe research is among the few that analyze export consortia and the first to offer a conceptual framework and empirical evidence linking intangible resources, export consortia, SMEs and developing countries.
Fitting in
Authors: Fox Robert 
Published: August 2013

PurposeIntegration of library services via automated means does not require that the patron make abrupt shifts between interfaces or tools in order to take advantage of the vast array of resources a modern academic library provides. This can be accomplished in a seamless manner. This column aims to explore ways in which libraries can leverage the data sources of their parent institution to provide robust resources in the environments where their constituents typically perform their day to day work.Design/methodology/approachA literature review was done, but the column primarily relies on the experience of the author.FindingsThis column just scratches the surface for how libraries can better “fit in” with their parent institutions by leveraging already existing data sources. While this requires a high degree of cooperation with institutional partners, the return on that investment is very valuable.Originality/valueIntegration services are a key area in the provisioning of library services and content. Institutional data sources provide a rich source of information for catering library resources and content to individual students and faculty.
Can business leaders build teams like Alex Ferguson?
Authors: Denton Alan 
Published: August 2013

PurposeThis paper aims to look at the leadership lessons which can be learnt from Scottish soccer coach, Alex Ferguson.Design/methodology/approachThe paper examines the characteristics and methods of Alex Ferguson's leadership style and how managers in business can apply the wider principles that underlie them.FindingsJust like football teams, businesses have long periods of fantastic success as well as times when winning titles or new business seems an unattainable goal. A great leader takes their team through good times and bad. With the enrolment and engagement of their people, they too can be a true leader and someone that people actively choose to commit to and follow.Originality/valueThe author believes that managers can learn much from Ferguson's principles of leadership.
Teamwork within the Nordic model
Authors: Rolfsen Monica 
Published: August 2013

PurposeThe purpose of this editorial is to introduce the special issue from the IWOT conferences in 2012, focusing on teamwork within the Nordic model.Design/methodology/approachThe paper identifies the content of the Nordic model and discusses how it is relevant for high performing autonomous teams, especially connected to teams with a high level of autonomy.FindingsShared leadership is positive for team performance when team autonomy is high. The paper identifies eight important variables for creating high performing cross‐functional teams, the role of trust between workers and supervisors in order to unlock standards, and emphasizes the role of industrial relations as an important support system for team work.Originality/valueThis editorial provides an overview of the Nordic perspective of autonomous teams contained in the special issue which comprises four original articles that are examples of latest developments in this research area. Each of these articles contains a brief introduction on how they contribute to filling in gaps in the literature.
Multidisciplinary teamwork is an important issue to healthcare professionals
Authors: Bitter Justin , van Veen‐Berkx Elizabeth , Gooszen Hein G. , van Amelsvoort Pierre 
Published: August 2013

PurposeThe aim of this paper is to describe the factors that contribute to understanding how collaboration improves performance in operating rooms (ORs) after introducing the concept of cross‐functional OR scheduling teams.Design/methodology/approachThe concept was investigated at Radboud University Nijmegen Medical Center (RUNMC) in The Netherlands and used on an innovative path based on socio‐technical systems (STS) principles designed to address non‐routine tasks, variety, interferences and errors related to OR scheduling, with the aim of increasing both staff productivity and patient safety. The effects of implementing preoperative cross‐functional teams in the OR were compared qualitatively. The researcher observed all of the team meetings, available data and documentation, and 13 semi‐structured interviews were performed with team members for collecting additional data.FindingsIn the literature, it was found that the theory of socio‐technical systems and the fields of group dynamics and self‐managing teams fit the OR setting. The author applied six elements of these theories (setting common goals, cohesion, openness, single‐loop and double‐loop learning, feedback, and control options) to the aspects found in the study. The qualitative findings revealed that high‐performing teams were able to identify bottlenecks in order to improve continuity of care. The cross‐functional teams used several performance indicators to gain insight into their own performance. Consequently, through collaboration, these teams were able to minimise interference and therefore learn. Cross‐functional teams learned how to address interferences and improve their quality of service through improved collaboration and the improved use of control mechanisms.Practical implicationsThis research highlights the importance of team‐based approaches and the need to improve collaboration between healthcare professionals.Originality/valueThe paper confirms the value of implementing the socio‐technical systems theory to improve collaboration between healthcare professionals. This case study is a valuable contribution, as it focuses on team‐based organisation in preparing an OR schedule.
Hedgerows surrounding organic apple orchards in north‐west Spain: potential to conserve beneficial insects
Authors: Miñarro Marcos , Prida Eduardo 
Published: August 2013

Abstract

Flowering plant species in hedgerows may be food sources for beneficial insects and therefore play a role in biodiversity conservation and agroecosystem functioning. Research was conducted in eight organic cider‐apple orchards in Asturias (north‐west Spain) aiming to (i) identify the native flowering plants in the surrounding hedgerows and (ii) assess the attractiveness of those flowers for beneficial insects, such as pollinators and natural enemies of pests.
A total of 7745 flowers belonging to 63 plant species were recorded in the hedgerows from May to September 2012. Flower abundance and species richness decreased as the season progressed. Orchard differences were observed for plant species richness but not for the total number of flowers in the hedgerows, likely as a result of similar management among orchards.
Hymenoptera pollinators (honey bees, bumblebees and wild bees) accounted for 37.8% of the total insects recorded visiting flowers, whereas predatory hoverflies (14.9%) were the dominant natural enemies.
The attractiveness for insects was assessed for 21 of the flowering plant species identified in the hedgerows. Flowering plants differed in the number of taxa that they attracted and in their attractiveness for particular insect groups and for insects as a whole.
The present study described the floral composition of the hedgerows that surround apple orchards and identified the local floral resources that could provide benefits for farmers by improving ecosystem services of pollination and biological control of pests.
Elevated serum levels of anti‐Müllerian hormone can be introduced as a new diagnostic marker for polycystic ovary syndrome
Authors: Sahmay Sezai , Atakul Nil , Aydogan Begüm , Aydın Yavuz , Imamoglu Metehan , Seyisoglu Hakan 
Published: August 2013

AbstractObjectiveTo determine the possible role of anti‐Müllerian hormone (AMH) in the diagnosis of polycystic ovary syndrome (PCOS) with a larger population of women and to evaluate its role as a new diagnostic marker.DesignCross‐sectional study.SettingUniversity hospital.PopulationA total of 570 women, with PCOS (n = 419) and without PCOS (n = 151).MethodsSerum basal hormone; AMH, follicle stimulating hormone (FSH), luteinizing hormone (LH), prolactin, and thyroid‐stimulating hormone (TSH) levels were measured. Mean hormone levels were compared and the predictive value of serum AMH level was evaluated with the use of the receiver operating characteristic (ROC) curve analysis.ResultsNo statistically significant differences were found between PCOS women and control groups in terms of age, body mass index and TSH levels. Differences between mean serum, FSH, LH and estradiol levels and LH/FSH ratio were found to be statistically significant (p < 0.001). Mean serum AMH level was higher in PCOS women than in controls (7.34 vs. 2.24 ng/mL, p < 0.001). The area under the ROC curve assay yielded a satisfactory result of 0.916 (95% confidence interval 0.897–0.935, p < 0.0001). The best compromise between 89.8% specificity and 80% sensitivity was obtained with a cut‐off value of 3.94 ng/mL for PCOS diagnosis.ConclusionsSerum AMH measurement is very valuable in the diagnosis of PCOS women. The serum AMH level in women with hyperandrogenism or oligo‐anovulation could indicate the diagnosis of PCOS when reliable ultrasonography data are not available or when typical clinical and laboratory findings are not available. The serum AMH level is a new and useful diagnostic tool in PCOS diagnosis.
What makes maternity teams effective and safe? Lessons from a series of research on teamwork, leadership and team training
Authors: Siassakos Dimitrios , Fox Robert , Bristowe Katherine , Angouri Jo , Hambly Helen , Robson Lauren , Draycott Timothy J. 
Published: August 2013

AbstractWe describe lessons for safety from a synthesis of seven studies of teamwork, leadership and team training across a healthcare region. Two studies identified successes and challenges in a unit with embedded team training: a staff survey demonstrated a positive culture but a perceived need for greater senior presence; training improved actual emergency care, but wide variation in team performance remained. Analysis of multicenter simulation records showed that variation in patient safety and team efficiency correlated with their teamwork but not individual knowledge, skills or attitudes. Safe teams tended to declare the emergency earlier, hand over in a more structured way, and use closed‐loop communication. Focused and directed communication was also associated with better patient‐actor perception of care. Focus groups corroborated these findings, proposed that the capability and experience of the leader is more important than seniority, and identified teamwork and leadership issues that require further research.