bluuebunny/crossref_metadata_2025_split huggingface dataset:
Business process management system and activities
Authors: Margherita Alessandro 
Published: July 2014

Purpose
– Business process management (BPM) is still mostly associated with methods and software tools for process modeling, automation and redesign/performance analysis, with limited effort toward building and applying interdisciplinary approaches which capture the real complexity of business processes. The purpose of this paper is to elaborate a system view of BPM and presents an actionable body of knowledge to enhance process-related decisions and actions within organizations.

Design/methodology/approach
– A design science approach is used to build a conceptual contribution based on extended process management literature and a multi-year author experience in the area of business process engineering in both research and education contexts.

Findings
– A business process management system includes strategy, model, execution and performance dimensions whereas the management of a process involves activities related to scope, structure, resource, systems, dependency, exception, performance and external integration.

Research limitations/implications
– The frameworks and related definitions need further theoretical development and refinement in terms of the components and reciprocal relations among system and activity elements. In this vein, the study would also benefit from real-life applications and empirical analysis.

Practical implications
– The paper can support process implementation, maturity assessment and competence development efforts within organizations as well as be a foundational work to advance the creation of a global body of knowledge on process management.

Originality/value
– The paper proposes a holistic perspective on BPM as a system of components and a bundle of activities, thus providing a twofold strategic and operational tool for process analysts and managers at different levels.
The influence of neoliberalism and its absence from management research
Authors: Styhre Alexander 
Published: July 2014

Purpose– The paper aims to address the recent debate over the “relevance lost” of business school research and points to the establishment of neoliberal economic policy during the past three decades as an example of social change that has not been thoroughly theorized in business school research.Design/methodology/approach– The literature on neoliberalism is reviewed and, more specifically, its implications for the financialization of industry and the widespread use of financial theory in corporate governance. The paper outlines some of the consequences of neoliberalism, pointing out the connections between the growth of the finance industry and the 2008 financial crisis.Findings– The paper demonstrates that the financialization of industry and the institutionalization of finance theory, as the guiding corporate governance model used in the new millennium, have led to a concentration of capital in the finance industry. As a consequence, other productive investments have been postponed. Despite such shifts in corporate governance and economic policy more broadly, neoliberalism is a relatively marginal topic of discussion in business school research.Social implications– The study stresses the need for broadening the scope of business school research and addressing more long-term institutional changes in economic policy and corporate governance.Originality/value– The paper emphasizes the need, not only for promoting practitioner relevance in business school research, but also for enacting an ambitious research agenda of broader social relevance.
An extensive study of the e-learning practices within Cyprus universities
Authors: Amirkhanpour Monaliz , Ruediger Kaufmann Hans , Garcia-Gallego Ana 
Published: July 2014

Purpose
– The purpose of this paper is to provide a holistic view on e-learning-related concepts as a basis for an e-learning strategy. Furthermore, it aims to shed light on the level of application of existing open-source learning management systems (LMS) by the public and private universities of Cyprus. Due to a currently existing information gap in the field, the study should rather be seen as an exploratory descriptive snapshot to create initial awareness based on which further hypotheses can be derived for future studies.

Design/methodology/approach
– Quantitative research has been conducted in this study with an online questionnaire distributed to all the public and private universities in Cyprus.

Findings
– The conducted research analysis results clearly illustrate the comparisons among different features and services of an e-learning platform. Additionally, the analysis results highlighted the tendency of the participants toward a social learning environment which was considerably high in using social networks and other collaboration platforms, as students were more attracted to those e-learning platforms that integrate social learning elements such as various social media tools.

Research limitations/implications
– The only data collection method used was the online questionnaire. Even though it provided the researchers with sound and useful outcomes in a considerably short time, the validity of the results was not properly justified. The findings cannot claim to be representative. The main reason of selecting only one type of data collection method, i.e. questionnaire was the limited time of completing the research. Another significant limitation was the very low co-operation level of some of the universities under study which resulted in having less reliable results, as the response rates of some universities were merely 1 per cent.

Originality/value
– This research study provides a comprehensive body of knowledge about LMS and e-learning, in general, within the public and private universities in Cyprus. In other terms, the results of this study enhance the existing knowledge about the e-learning features as well as demonstrating the tendency of the students toward social learning within an LMS.
Control and the emotional rollercoaster of organizational change
Authors: Kark Smollan Roy 
Published: July 2014

Purpose
– The aim of the study is to identify the emotions that arise over issues of control over organizational change, to explore why they occur and what their consequences are for the organizational member.

Design/methodology/approach
– A total of 24 people from different industries, organizations, hierarchical levels and functional departments were interviewed on their experiences of change and the emotional reactions they produced.

Findings
– Negative emotions were evoked when members sensed a lack of control, a loss of control or the possibilities of mismanaging control in an organizational change. Positive emotions were reported for those able to exert control over processes and outcomes. The metaphor of the rollercoaster effect of positive and negative emotions was specifically used by a number of participants, while several others referred to an associated metaphor, the grief cycle.

Research limitations/implications
– Participants were not asked what control over change they preferred, and dispositional and cultural issues were not specifically explored. The limitations of the rollercoaster metaphor are addressed. Research implications include examining the role of traits like locus of control and self-efficacy from a qualitative perspective and identifying the part ethnic or national culture plays in perceptions of control over change.

Practical implications
– Management needs to allow participation in decision making wherever possible to fortify perceptions of control over change and to develop in members feelings of self-efficacy and well-being.

Originality/value
– The study demonstrates how control over organizational change produces emotional responses that influence commitment and resistance to change.
A holistic cyber security implementation framework
Authors: Atoum Issa , Otoom Ahmed , Abu Ali Amer 
Published: July 2014

Purpose
– The purpose of this paper is to propose a holistic cyber security implementation framework (HCS-IF) that lays out the ground for a conceptual, coherent, systematic, overarching and consolidated approach to implement cyber security strategies (CSSs).

Design/methodology/approach
– The HCS-IF is conceptually proposed to address the actual needs that are extracted from literature review. The HCS-IF uses and integrates a set of high-level conceptual security controls, solutions, processes, entities, tools, techniques or mechanisms that are already known in the domains of information security management, software engineering and project management to address the identified needs.

Findings
– The HCS-IF components and controls collectively interact and cooperate to implement CSSs. The proposed framework is compared with other related frameworks, and the results show that the HCS-IF outperforms other frameworks on most of the suggested comparison criteria.

Originality/value
– From a practical standpoint, governments and practitioners alike stand to gain from the findings of this research. Governments who want to implement CSSs on a national level will find the proposed framework useful in overseeing cyber security implementation. Practitioners will be prepared to address the anticipated cyber security implementation challenges and the required controls needed to facilitate cyber-security implementation in a holistic overarching manner.
The 2012 Italian anti-corruption law in light of international best practices
Authors: Canestri Daniele 
Published: July 2014

Purpose– The purpose of this paper is to compare a new anti-corruption law approved by the Italian Parliament in November 2012 with Italian treaty obligations, the international evaluation reports on the Italian anti-corruption regime elaborated by the Organisation for Economic Co-operation and Development (OECD) and the Council of Europe, the best practice guidelines and other European models. The year 2012 has marked a turning point in Italian anti-corruption policy. In response to the low ranking that Italy has in all international anti-corruption indices, the critiques expressed in international reports on its anti-corruption regime, and the increasing pressure of public opinion, the Italian parliament approved the new anti-corruption law.Design/methodology/approach– The Law was preceded by critiques in the mass media and has been labelled as a token act. To evaluate the effectiveness of the steps undertaken by the Italian Parliament, this paper compares the new law with Italian treaty obligations, the international evaluation reports on the Italian anti-corruption regime elaborated by the OECD and the Council of Europe, the best practice guidelines and other European models (i.e. the UK Bribery Act).Findings– This comparison gives the author the opportunity not only to identify the strengths and weaknesses of the law but also to suggest efficient solutions that the Italian legislator could have adopted.Originality/value– So far, this is the only analysis in English of the changes introduced in the Italian anti-corruption regime in 2012. Several international colleagues and practitioners have asked the author about the new regime and it was therefore deemed appropriate to address the issue in an academic article.
Implications of Shariah on the voluntary disclosure of Indonesian listed companies
Authors: Nugraheni Peni , Azlan Anuar Hairul 
Published: July 2014

Purpose
– The purpose of this paper is to investigate and compare the extent of voluntary disclosure in the annual reports of Shariah- and non–Shariah-compliant companies in Indonesia. Further, the study examines the relationship between voluntary disclosure and company characteristics (i.e. size of company, profitability, type of auditor, type of industry and ownership structure).

Design/methodology/approach
– Voluntary disclosure was measured using a disclosure index with 30 items and content analysis of the 2009 annual report. Statistical analysis included descriptive, Mann–Whitney U and regression.

Findings
– The result revealed that there is a statistically significant difference in the quantity and quality of voluntary disclosure value of Shariah- and non–Shariah-compliant companies. For regression results, the company size significantly influences the quantity of voluntary disclosure while the quality of voluntary disclosure is affected by company size and type of industry.

Research limitations/implications
– Although this study only analyses voluntary disclosure in the annual report for a single year (2009), it is hoped to provide a description of the voluntary disclosure in Shariah- and non–Shariah-compliant companies.

Practical implications
– The findings might be used by regulators to set regulations that encourage the quantity and quality of disclosure practice of Shariah-compliant companies to expand the scope of disclosure related to religious activities.

Originality/value
– This study measures voluntary disclosure using the disclosure index based on Indonesian regulations and the quantity and quality measurement of Shariah-compliant companies, which may differ from previous Indonesian studies.
Identification and measurement of brand identity and image gap: a quantitative approach
Authors: Roy Dilip , Banerjee Saikat 
Published: July 2014

Purpose
– This paper aims to offer a quantitative methodology to identify and measure the gap between the communicated brand identity and perceived brand image by channel members and the consumers. Brand marketers communicate with their target consumers to make them aware of brand identity and communicate the same way to the channel members directly. Channel members, in turn, convey the same to the end-users. Thus, a proper alignment of these three crucial nodes, namely, brand marketers, channel members and consumers, is inevitable for the efficient transfer of brand identity. However, in reality, not all are successful to synchronize communicated brand identity and image perception. So, the identification and measurement of identity-image gap is essential.

Design/methodology/approach
– Based on the literature review, the authors propose a conceptual model for the study and generate the basic research questions. In this study, Kapferer’s brand identity prism has been taken as the focal point of study to measure brand identity. So far as the vector measure is concerned, a p-dimensional setup is present, each dimension representing each facet of Kapferer’s brand identity prism. Now, given these sets of observations, the authors introduce for each set, a multivariate distributional setup to represent the underlying population behavior.

Findings
– In this study, a theoretical framework is proposed to identify and measure brand identity and image consistency. To minimize the problem associated with subjective decisions, an objective procedure has been proposed to measure the brand knowledge structure of company personnel, consumers and channel members about the considered brands. The results of this study show that brand knowledge consistency is missing among marketers, consumers and channel members for considered brands. The proposed methodology may help marketers to measure the identity-image gap in a more objective manner with pinpoint accuracy by adopting a quantitative approach.

Practical implications
– The proposed methodology may help marketers to measure the identity-image gap in a more objective manner with pinpoint accuracy by adopting a quantitative approach. Once a gap is identified, it will be easy for marketers to adopt possible measures to bridge the gap. This helps brand marketers to understand the branding process more objectively.

Originality/value
– To the best of the authors' knowledge, there is a lack of concrete quantitative approach, attempting to discuss the methodology to measure the gap between brand identity facets and brand image. In this backdrop, this might be the first paper offering a quantitative methodology to identify and measure the gap between the communicated brand identity and perceived brand image by channel members and the consumers.
High Street research agenda: identifying High Street research priorities
Authors: Parker Cathy , Ntounis Nikos , Quin Simon , Grime Ian 
Published: July 2014

Purpose
– The purpose of this short article is to outline a research agenda to further our understanding of how retail areas are influenced by, and adapt to, change. This is part of an Economic and Social Research Council-funded project High Street UK 2020.

Design/methodology/approach
– We outline a research agenda – containing factors which High Street stakeholders in Alsager, Altrincham, Ballymena, Barnsley, Bristol, Congleton, Holmfirth, Market Rasen, Morley and Wrexham have identified as influencing the vitality and viability of their retail areas. Currently, there is little or no academic evidence available to support these factors; therefore, they are worthy of further research.

Findings
– The towns assert that the following factors influence High Street performance (either positively or negatively) and need further research: business support; engagement and engaged businesses; fragmentation; information; Internet connectivity; local knowledge; measuring economic impact/value; media coverage; networking; public sector dependency and risk aversion.

Research limitations/implications
– Only 10 towns have taken part in the research. Nevertheless, they are representative of the research-user community for retail centre research.

Practical implications
– This research agenda will enable researchers to respond to a clear gap in our knowledge about High Street performance, as identified by towns themselves.

Social implications
– By undertaking the research that people that manage retail areas need, it will enable practitioners to make better informed decisions and manage these important areas more effectively to the benefit of their local communities.

Originality/value
– By allowing town centre managers, traders, council members/officials and “concerned citizens” to set the agenda for research production in the area of retail centre change, we anticipate forthcoming research in this area will be more highly valued by practitioners and have more impact in “the real world”.
Balancing between thick and thin regional identities
Authors: Hofstede Henk 
Published: July 2014

Purpose
– The aim of this paper is to assess the thinning notion in a case study while acknowledging the hybrid nature of regional identities with the past. In The Netherlands, a process can be observed in which regions actively claim their uniqueness to ensure their development and relevance. It seems that regions adopt similar modern labels in their regional marketing, suggesting a so-called thinning of identities away from traditional thick identities.

Design/methodology/approach
– The paper is based on a content analysis of promotional texts and interviews with politicians to analyse the context, aims and perceptions of the regional marketing. It stresses an approach which sees identities as balanced between the present and the past.

Findings
– In line with the thinning notion, this case study shows indeed a creation of new thin elements and an exclusion of traditional thick elements in the regional marketing. However, it was also found that the marketing entails creative links between both characteristics, which suggest a tempering of the thinning notion.

Practical implications
– The results show that linking traditional with utilitarian elements might capacitate traditional regions to allocate the resources for regional marketing more effectively.

Originality/value
– Despite the fact that studies acknowledge identities as neither thick nor thin, the thinning notion seems to examine both elements as a dichotomy within regions, which does not follow the nature of identities as interconnected in time. Then, the value of this study must be found in the way it goes behind such a dichotomy by presenting an integrative analysis of thin and thick characteristics.
The integration of crime analysis into police patrol work
Authors: Boba Santos Rachel , Taylor Bruce 
Published: July 2014

Purpose– The purpose of this paper is to examine national survey data of police agencies in the USA to explore the current state of crime analysis integration to patrol crime reduction work.Design/methodology/approach– The data examined in this paper are from a national quantitative survey which sought to understand how crime analysis results are used by officers as well as higher ranking personnel in the patrol division and what types of strategies are implemented using crime analysis.Findings– The findings show that the routine use of crime analysis is not well integrated. Despite the low integration, however, some differences were found. Management uses crime analysis the most overall, but officers and first-line supervisors use tactical crime analysis more routinely than management, where management personnel use evaluation most routinely. Tactical crime analysis is used most often for directed patrol, strategic for both directed patrol and general information, and evaluation for both general information and crime prevention. Analysis of using analysis proactively shows that agencies use tactical crime analysis most proactively, followed by the strategic crime analysis, then evaluation.Research limitations/implications– The study relies on self-report surveys, so the results may suffer from some of the general limitations of self-reports. Also, the study resulted in a lower response rate than surveys of police agencies typically achieve. Although responding and non-responding agencies were comparable in terms of population size, number of officers, and region of the country, the response rate was about 55 percent. However, it is a possibility based on the analysis results that non-responses may reflect a disinterest in the topic or the lack of integration of crime analysis.Originality/value– This is the first national survey that focussed specifically on crime analysis integration in patrol work for crime reduction. The value of the results presented here are in the description of the current state of crime analysis integration in the USA which has not been investigated in such depth before and the identifications of gaps in both research in practice.
Evaluating Crisis Intervention Teams: possible impediments and recommendations
Authors: R. Blevins Kristie , Lord Vivian , Bjerregaard Beth 
Published: July 2014

Purpose
– Extant literature resoundingly praises Crisis Intervention Team (CIT) programs for the multitude of benefits they provide for law enforcement agencies and individuals with mental illnesses. The majority of CIT research is based on perceived benefits of this approach. Most of the goals of CIT programs are readily amenable to empirical study, yet there are few outcome evaluations of the programs. The purpose of this paper is to examine why empirical studies examining the effectiveness of CIT programs are nominal.

Design/methodology/approach
– Structural and practical impediments to the collection of empirical data for CIT programs were identified through including examinations of the types of data routinely collected, interviews with CIT participants, and the researchers’ own observations of hindrances to the data collection processes. By triangulating these methods, the authors were able to observe a number of impediments to the collection of empirical data on this topic.

Findings
– The multi-jurisdictional CIT program under review had several data problems. First, there was a lack of official data concerning CIT calls. Second, it was virtually impossible to follow a person with mental illness throughout the system from first contact to final disposition. Third, data sharing was hindered by a lack of memorandums of understanding. Fourth, important information was not being properly recorded.

Originality/value
– This manuscript provides recommendations to address data concerns for CIT evaluations. Suggestions are intended to help facilitate more robust data for analysis and evaluation purposes, helping to grow the literature on the effectiveness and efficiency of CIT programs.