bluuebunny/crossref_metadata_2025_split huggingface dataset:
A helping hand: examining the effect of foreign banks on the business environment
Authors: Hartwell Christopher A. , Michael Bryane 
Published: September 2015

Purpose
– The penetration of foreign banks into emerging markets has been linked with financial sector deepening and expansion of credit. However, there is little research into the interaction of financial sector institutions with broader transition and development dynamics. The purpose of this paper is to examine if the presence of foreign financial institutions helped to shape a better business environment over the long-run in emerging markets.

Design/methodology/approach
– The authors use aggregate, country-level annual data for 107 developed and emerging market countries over a shifting 30-year time span (1983-2012). The authors use Prais-Winsten and System-GMM techniques on stationary variables to highlight linkages between foreign banks and the overall business environment. Where data were found to be non-stationary, the authors applied panel cointegration approaches, including Granger Causality and full-modified OLS, to research the same relationship.

Findings
– The results show that foreign bank entry in emerging markets has had a positive effect in the broader business environment, with the biggest effects on legal protection, competitiveness, and time to import/export.

Research limitations/implications
– This paper does not consider the broader effects of foreign bank entry on competition within emerging markets, an area that the authors are considering as fruitful for future research.

Originality/value
– The issue of financial sector impact on broader business environment issues has not been studied in the extant literature. Moreover, this study makes an important contribution for policymakers who are grappling with issues related to financial sector regulation in the post-global financial crisis world.
The role of financial development in economic growth: empirical evidence from Indian states
Authors: Sehrawat Madhu , Giri A K 
Published: September 2015

Purpose– The purpose of this paper is to examine the relationship between financial development and economic growth in Indian states using annual data from 1993 to 2012.Design/methodology/approach– The stationarity properties are checked by Levin-Lin-Chu and Im-Pesaran-Shin panel unit root tests. The study employed the Pedroni’s panel co-integration test to examine the existence of long-run relationship and the coefficients of co-integration are examined by fully modified ordinary least squares. The short term and long-run causality is checked by panel granger causality.Findings– The co-integration test confirms a long-run relationship between financial development and economic growth for Indian states. The results support the supply leading hypothesis and highlight the importance of financial development in economic growth in Indian states. The findings also indicate that bank-centric financial sector of India has the potential of economic growth through credit transmission.Research limitations/implications– The present study recommends for appropriate reforms in financial market to attain economic growth in India. The findings will be useful for India’s policymakers in order to maintain the parallel expansion of financial development and economic growth.Originality/value– Till date, there is no study that includes all 28 states in analyzing the role of financial development in economic growth for Indian economy by applying latest econometric techniques. Further, the study uses gross domestic state product instead of net domestic state product as proxy for economic growth because of the presence of different depreciation rates.
Market structure, efficiency and profitability of insurance companies in Ghana
Authors: Alhassan Abdul Latif , Addisson George Kojo , Asamoah Michael E. 
Published: September 2015

Purpose
– The purpose of this paper is to examine the impact of the regulatory-driven market structure on firm pricing behaviour by testing the structure-conduct-performance (S-C-P) hypothesis for both life and non-life insurance markets in Ghana.

Design/methodology/approach
– Using a panel data on 14 life and 22 non-life insurers from 2007 to 2011, the authors employed the Herfindahl Hirschman Index and concentration ratio as proxies for the S-C-P hypothesis while efficiency scores were estimated using the data envelopment analysis technique to proxy for the efficient structure (ES) hypothesis. The dependent variable, profitability was measured as return on assets while controlling for size, underwriting risk, leverage, GDP growth rate and inflation. The models were estimated using the panel corrected standard errors of Beck and Katz (1995) and random effects estimations.

Findings
– The results from the empirical estimation provide ample evidence in support for ES hypothesis for both life and non-life insurance markets. While conflicting results was found for SCP hypothesis in the non-life insurance market, it was rejected in the life insurance market. The findings also point to an increasing level of competition in both life and non-life insurance industry in Ghana though they still remain concentrated with the life insurance sector having high levels of efficiency compared to the non-life sector.

Practical implications
– The findings of the study will enhance the understanding of firm behaviour in the new markets created to shape regulatory and competition policies of the regulator to promote consumer welfare while ensuring a stable industry to enhance its role in economic development.

Originality/value
– This is the first study to test the market power and efficient hypotheses on the insurance industry in Ghana. To the best of the author’s knowledge, this study is the first to examine the determinants of profitability in the non-life insurance market.
Advanced and emerging economies Generation Y’s perception towards country-of-origin
Authors: Tjandra Nathalia C. , Omar Maktoba , Ensor John 
Published: September 2015

Purpose
– The purpose of this paper is to explore the perceptions of Generation Y from advanced and emerging economies towards the country-of-origin (COO) of fashion products.

Design/methodology/approach
– The study was conducted by employing a qualitative research method. Virtual interviews in a chat room and e-mail interviews were conducted with 53 participants from 21 advanced and emerging economies.

Findings
– The findings indicated that most Generation Y consumers perceive that fashion products made in advanced economies are of better quality compared to those made in emerging economies. However, most Generation Y consumers from advanced economies did not only pay attention to the quality of the products but also to associated ethical issues. In contrast, most Generation Y consumers from emerging economies only paid attention to functional issues. Furthermore, Generation Y’s perceptions of COO also influence their attitudes and behaviour towards the fashion products made in their own country.

Practical implications
– This research brings a valuable insight to global fashion marketers about different perceptions between Generation Y consumers in advanced and emerging economies towards COO.

Originality/value
– The majority of COO research has been conducted quantitatively and based on one or a small number of nationalities. Qualitative studies which investigate the perceptions of Generation Y from advanced and emerging economies towards COO are still limited. Thus, this study can contribute to the development of research into COO.
Market structure-performance hypothesis in Kenyan banking industry
Authors: Giorgis Sahile Solomon W. , Tarus Daniel Kipkirong , Cheruiyot Thomas Kimeli 
Published: September 2015

Purpose– The purpose of this paper is to test market structure-performance hypothesis in banking industry in Kenya. Specifically, the structure-conduct-performance (SCP) and market efficiency hypotheses were examined to determine how market concentration and efficiency affect bank performance in Kenya.Design/methodology/approach– The study used secondary data of 44 commercial banks operating from 2000 to 2009. Three proxies to measure bank performance were used while market concentration and market share were used as proxies for market structure. Market concentration was measured using two concentration measures; the concentration ratio of the four largest banks (CR4) and Herfindahl-Hirschman Index, while market share was used as a proxy for efficiency. The study made use of generalized least square regression method.Findings– The empirical results confirm that market efficiency hypothesis is a predictor of firm performance in the banking sector in Kenya and rejects the traditional SCP hypothesis. Thus, the results support the view that efficient banks maximize profitability.Practical implications– The study provides insights into the role of efficiency in enhancing profitability in commercial banks in Kenya. It has managerial implication that profitable banks ought to be efficient and dispels the notion of collusive behavior as a precursor for profitability.Originality/value– The paper fills an important gap in the extant literature by proving insights into what determines bank profitability in banking sector in Kenya. Although this area is rich in research, little work has been conducted in the developing economies and in particular no study in the knowledge has addressed this critical issue in Kenya.
Exploring technological process innovation from a lifecycle perspective
Authors: Milewski Simon Korwin , Fernandes Kiran Jude , Mount Matthew Paul 
Published: September 2015

Purpose– Technological process innovation (TPI) is a distinctive organizational phenomenon characterized by a firm-internal locus and underlying components such as mutual adaptation of new technology and existing organization, technological change, organizational change, and systemic impact. The purpose of this paper is to investigate the management of these components at different stages of the innovation lifecycle (ILC) in large manufacturing companies.Design/methodology/approach– The authors adopt an exploratory case-based research design and conduct a multiple case study of five large successful manufacturing companies operating in different industries in Germany. The authors build the study on 55 semi-structured interviews, which yielded 91.5 hours of recorded interview data. The authors apply cross-case synthesis and replication logic to identify patterns of how companies address process innovation components at different ILC stages.Findings– The study uncovers the content of four central TPI components across the ILC and identifies differences between the development of core and non-core processes. Based on the findings the authors describe asymmetric adaptation as a theoretical construct and propose that companies seek different levels of process standardization depending on the type of process they develop, which in turn affects whether there is a greater extent of technological or organizational change.Practical implications– Awareness of existing structures, processes, and technologies, as well as their value in relation to the company’s core and non-core operations is imperative to determining the adequate structure of mutual adaptation.Originality/value– The authors provide detailed insight on the management of mutual adaptation, technological, and organizational change, as well as systemic impact at the different stages of the ILC. The authors extend prior research by adopting an ILC perspective for the investigation of these four TPI components and by proposing a construct of asymmetric adaptation to capture key mechanisms of process development and implementation.
Making a meaningful contribution to theory
Authors: Boer Harry , Holweg Matthias , Kilduff Martin , Pagell Mark , Schmenner Roger , Voss Chris 
Published: September 2015

Purpose– The need to make a “theoretical contribution” is a presumed mandate that permeates any researcher’s career in the Social Sciences, yet all too often this remains a source of confusion and frustration. The purpose of this paper is to reflect on, and further develops, the principal themes discussed in the “OM Theory” workshop in Dublin in 2011 and the special sessions at the 2011 and the 2013 EurOMA Conferences in Cambridge and Dublin.Design/methodology/approach– This paper presents six short essays that explore the role and use of theory in management research, and specifically ask what is a good or meaningful contribution to theory. The authors comment on the current state of theory in Operations Management (OM) (Harry Boer), the type of theories the authors have in OM (Chris Voss), the role of theory in increasing the general understanding of OM problems (Roger Schmenner), whether the authors can borrow theories from other fields or actually have theory “of our own” (Matthias Holweg), the different ways in which a contribution to theory can be made (Martin Kilduff), and how to construct a theoretical argument (Mark Pagell).Findings– The authors argue that theory is fundamental to OM research, but that it is not the inevitable starting point; discovery and observation are equally important and often neglected avenues to contributing to theory. Also, there is no one right way to making a contribution, yet consistency between ontology, epistemology, and claimed contribution is what matters. The authors further argue that the choice of theory is critical, as a common mistake is trying to contribute to high-level theories borrowed from other fields. Finally, the authors recommend using theory parsimoniously, yet with confidence.Originality/value– The paper presents a collection of viewpoints of senior scholars on the need for, and use of, theory in OM research.
From implementation to appropriation: understanding knowledge management system development and introduction as a process of translation
Authors: Diedrich Andreas , Guzman Gustavo 
Published: September 2015

Purpose– This paper aims to examine the complexities emerging in the attempts to develop a sophisticated IT-based knowledge management system (KMS) for sharing knowledge. Using actor-network theory, the authors conceptualise this as continuous processes of translation, whereby heterogeneous human and non-human (e.g. technologies, methods and plans) elements are drawn together and mobilised to produce stable networks through associations between them.Design/methodology/approach– The case study method was adopted using a narrative approach that studies the ways of organising work in organisations. Shadowing, field notes, diary studies and participant observation were the main data collection methods used.Findings– The development and introduction of a KMS is a contingent and local process shaped by messy translations whereby the original idea, human and other non-human elements are reconfigured. By considering humans and non-humans symmetrically, the intended and unintended actions, and the role of unexpected events, this approach overcomes the deterministic view of human nature of the conventional KMS approaches.Research limitations/implications– A conceptual framework is presented as a means to improve the understanding of the complex associations emerging within networks of people, objects and machines during the development and introduction of KMS.Practical implications– The translation approach helps practitioners to consider their taken-for-granted assumptions about people, machines and the associations among them. This assists practitioners to uncover emerging conflicting issues between human and machines, among machines and among humans. Furthermore, this allows practitioners to recognise the different identities humans and non-humans take, overtime, as a result of emerging associations.Originality/value– The originality of this paper lies in the use of alternative conceptual lenses to understand KMS development and introduction as processes of translation. Additionally, rather than exploring the success stories, it focuses on a failed attempt to introduce a KMS.
Customer participation in online co-creation experience: the role of e-service quality
Authors: Elsharnouby Tamer H. , Mahrous Abeer A. 
Published: September 2015

Purpose
– This exploratory paper aims to extend the research on customer co-creation behavior into an emerging market. To this end, it empirically examines the influence of e-service quality dimensions on customers’ willingness to participate in online co-creation experience, in conjunction with customer attitude and intention.

Design/methodology/approach
– Data from a sample of 215 customers from the Egyptian telecommunication sector were collected and analyzed using structural equation modeling technique.

Findings
– The findings suggest that, although five e-service quality dimensions (efficiency, system availability, privacy, responsiveness and compensation) affect the attitude toward the Web site, another set of the dimensions (efficiency, fulfillment, compensation and contact) affects customers’ willingness to participate in the co-creation experience. The findings also support that customers’ attitudes toward the Web site affect the intention to use the Web site, which, in turn, affects customers’ willingness to participate in the online co-creation experience.

Practical implications
– In their move toward mass customization, companies face the challenge of engaging a huge number of users. Deep and engaging interactions with customers could be one of the differentiators a company might cultivate to serve the market better. Thus, online co-creation activities might broaden the horizon for a cost-effective approach striving for close ties and a high level of customer engagement.

Originality/value
– Despite the intensive use of the Internet in distributing e-services, little attention has been paid thus far to extend e-service quality models to incorporate customer participation in the online co-creation experience. In particular, this exploratory study identifies the important dimensions of e-service quality that influences customers’ willingness to participate in the online co-creation experience.
How a customer participates matters: “I am producing” versus “I am designing”
Authors: Dong Beibei 
Published: September 2015

Purpose
– This paper aims to conceptually and empirically differentiate between two types of customer participation (CP): CP as “producers” (CPP), when customers primarily contribute physical labor to produce a service (e.g. assembling a frame), and CP as “designers” (CPD), when customers primarily share information to design a service (e.g. designing a frame). The study examines whether CPD and CPP influence customers’ perceptions of value creation and choice of participation differently. Furthermore, it investigates the moderating effect of customer expectation on the effect of CPD/CPP on customers’ participation responses.

Design/methodology/approach
– This study uses two scenario-based experiments. Study 1 examines the main effect of CPP and CPD on perceived value of participation and participation choice, and Study 2 investigates the moderator of customer expectation.

Findings
– Study 1 indicates that CPD creates greater value and is a more preferred participation choice than CPP. Study 2 further suggests that the differential advantage of CPD over CPP becomes weakened with a CPP expectation and amplified with a CPD expectation.

Research limitations/implications
– This research helps reconcile current mixed empirical findings in the literature and opens up a new stream to enrich the theoretical understanding of CP. Its use of consumer psychology theories also adds a consumer psychological perspective to CP research.

Practical implications
– This research demonstrates that not all CPs are equal, offers guidelines to design and manage CP and suggests managing customer expectations so as to enhance the appeal of CPP in light of its productivity implications.

Originality/value
– This study represents a pioneering work to empirically differentiate two types of CP and offers a new perspective for understanding the complexity of CP.
Making sense of service dynamics: the honeybee metaphor
Authors: Brozovic Danilo , Ravald Annika , Nordin Fredrik 
Published: September 2015

Purpose– The purpose of this paper is to explore the honeybee colony metaphor as a tool to make sense of the dynamics of service systems surrounding a service relationship.Design/methodology/approach– Based on qualitative case research, this study develops and applies the metaphor of honeybee colonies as a tool to analytically and discursively draw parallels between different aspects of honeybees and service systems surrounding a service relationship, focusing on the dynamic nature of both.Findings– The honeybee colony metaphor can serve as an analytical tool, helping managers to make sense of the dynamics of service interactions and, as a discursive tool, giving sense to the strategic implications of service providers’ everyday activities.Research limitations/implications– Few metaphors, no matter how complex, can wholly capture reality. The honeybee colony metaphor describes the dynamics surrounding a service relationship at a comprehensive level. Further research can focus on the metaphor’s particular aspects (the changing role of honeybees in the system, for example) or distortions (e.g. parasitic relationships).Practical implications– The honeybee colony metaphor illustrates the strategic importance of part-time marketers; they “pollinate” and “fertilize” the customers and properly assessed information that they report represents a basis for strategic decisions.Originality/value– The introduction of the honeybee colony metaphor in this paper provides a new lens for capturing the dynamic aspects of service systems surrounding a service relationship and the strategic implications derived from adopting a systemic outlook on service.
A multi-source book review system for reducing information overload and accommodating individual styles
Authors: Kao Gloria Yi-Ming , Peng Chi-Chieh 
Published: September 2015

Purpose
– The purpose of this paper is to evaluate the performance of the multi-source book review system (MBRS). MBRS was designed to reduce information overload using the internet and to accommodate different learner preferences.

Design/methodology/approach
– The authors experimentally compared MBRS with the Google search engine. MBRS first gathers reviews from online sources, such as bookstores and blogs. It reduces information overload through an advanced filtering and sorting algorithm and by providing a uniform user interface. MBRS accommodates different learning styles through various sort options and through adding video-mediated reviews.

Findings
– Results indicate that, compared with Google, MBRS: reduces the information overload associated with searching for online book reviews; increases users finding satisfactory book reviews; and allows users to find reviews more quickly. In addition, more than half of the participants found video-mediated book reviews more appealing than traditional text-based reviews.

Research limitations/implications
– Future studies might examine the effects of other recommendations or sorting methods to fit individual preferences in a more dynamic way.

Practical implications
– This study assisted readers with a preference for visual information in locating reviews of personal interest in less time and with finding reviews more aligned with their individual learning preferences.

Originality/value
– This study documents an innovative web site featuring video-mediated book reviews and other mechanisms to accommodate individual preferences. Search engine designers could integrate book reviews with different media types to reduce cognitive load allowing readers to focus attention on the reading task. Internet booksellers or library staff may use this as an effective means to enhance reading motivation.