bluuebunny/crossref_metadata_2025_split huggingface dataset:
Subjective knowledge, product attributes and consideration set: a wine application
Authors: Viot Catherine 
Published: August 2012

PurposeThe purpose of this paper is to show that consumers' expertise of a product influences the number of attributes considered as important, the importance given to the attributes as well as the size and the content of the consideration set (CS).Design/methodology/approachA quantitative empirical study was carried out with 287 French wine consumers.FindingsThe results show that the attributes which were considered as important by the novices differ from those considered important by the experts and that the number of important attributes given by the novices (2) is lower than those given by the experts (7). Furthermore, the results show that the size of the CS itself is also influenced by subjective knowledge. On the other hand, this is not the case for the content of the CS.Research limitations/implicationsThe empirical study only focuses on one product category. The data were collected on the basis of statements rather than observations, which is liable to distort the results.Practical implicationsThe paper shows that the visual attributes, such as the design and the packaging, are not sufficient to sell wine to French consumers, even if they are novices in this field.Originality/valueWhile most research devoted to the effects of the CS focus on a single dimension of it, this paper tests simultaneously the effects on the size and on the variety of the CS, which is analyzed according to both a qualitative and quantitative approach.
Integrating greenness into a balanced scorecard in a food processing company
Authors: Länsiluoto Aapo , Järvenpää Marko 
Published: August 2012

PurposeThe purpose of this paper is to investigate how and why a case company integrated an environmental management system (EMS) into a performance management system (PMS), specifically a balanced scorecard (BSC).Design/methodology/approachThis interpretative case study utilized qualitative methods in semi‐structured interviews, internal documents and e‐mails.FindingsThe company integrated its environmental measures into the process perspective in its BSC. The integration centralized its fragmented PMS, stimulated its strategic control and complemented its financial reporting. This integration also crystallized the causality between the company's environmental actions and financial performance. Therefore, the integration enabled improvements to environmental performance and strengthened the finance‐oriented culture of the company.Research limitations/implicationsThe study has general limitations associated with the qualitative methods used.Originality/valueThe paper shows that environmental measures are worthwhile elements to integrate into the process perspective of a PMS if a company is in an industrial sector. Environmental measures can be worth selecting due to the way the measures affect a company's financial performance, if the company has a very finance‐driven culture. BSC can be useful for different purposes, such as for centralizing a fragmented information system, legitimizing environmental actions and for strengthening corporate culture.
Applying the ISO 9001 process approach and service blueprint to hospital management systems
Authors: Ru Chen Hsiang , Cheng Bor‐Wen 
Published: August 2012

PurposeThe purpose of this paper is to integrate the ISO 9001:2008 and blueprints by using a process approach, to have systematic regulation in hospital quality management.Design/methodology/approachThis study promotes a process approach when developing, implementing, and improving the effectiveness of hospital service quality to enhance patients’ satisfaction by meeting their requirements. This study completes the hospital’s blueprints with the process approach by using case study research methods such as in‐depth interviews with relevant personnel, on‐site observations, and experts’ advice.FindingsThe results of hospital blueprints described in this study comprise five‐plane lines to have systematic regulations. The ISO 9001:2008 process approach and service blueprint are not merely a technological application for medical healthcare services, but rather a fully patient‐driven, technologically integrated, and diligently implemented programme.Practical limitationsBecause of organisational financial confidentiality, this study does not consider the financial performance of the case hospital, and the results of blueprints may be revised afterward.Originality/valueThis paper promotes the adoption of a process approach when developing, implementing, and improving the effectiveness of a hospital outpatient service management system, to enhance outpatients’ satisfaction by meeting their requirements.
The perceptions and perspectives of Lean Six Sigma (LSS) practitioners
Authors: Jayaraman K. , Leam Kee Teo , Lin Soh Keng 
Published: August 2012

PurposeThe electronic manufacturing service (EMS) industry recognizes Lean Six Sigma (LSS) as an effective business strategy to strive for cost reduction and improve the profitability and growth of a company. There are many factors affecting the success of an LSS program to meet desired profitability and growth. The purpose of this paper is to identify the critical success factors (CSFs) in successful LSS programs and to evaluate the CSFs’ impact on company performance.Design/methodology/approachThis study is carried out using the quantitative survey method containing structured questionnaires. The study population comprises the six multinational EMS industries in Malaysia that have successfully implemented LSS programs. The LSS practitioners, namely the holders of the Master Black Belt (MBB), the Black Belt (BB) and the LSS champions of the various international manufacturing sites of the six multinational EMS in Malaysia form the respondents.FindingsThe significance of this research is the identification of CFSs for the successful implementation of LSS within the EMS industry. It has identified management engagement and commitment as the most critical to the success of implementing the companies’ LSS programs. Moreover, an effective LSS training, an established LSS dashboard, a frequent communication among all value streams of organizations and a supportive organizational culture are also found to be essential ingredients for the implementation of LSS.Practical implicationsThe paper advises of the nurturing of appropriate CSFs for successful implementation of LSS in the EMS industry and to evaluate its impact on the company performance.Originality/valueThis research adds a new body of knowledge containing factors in the implementation of LSS that are significant in their relationships with operational and organizational performances in the EMS industry, using primary data. The results would provide the EMS industry and other Malaysian SME companies with guidelines for the successful implementation of Lean Six Sigma with the intention to remain competitive.
Quality in the public procurement process
Authors: Rönnbäck Åsa 
Published: August 2012

PurposeThe purpose of this paper is to investigate four dimensions of how to integrate quality in the public procurement process from three perspectives. The study was carried out in the public transportation industry where service provision has been outsourced.Design/methodology/approachAn explorative case study was carried out using two data collection methods. The first involved a document study that considered the integration of quality in the public procurement process. This led to the second method, which involved conducting in‐depth interviews to follow up on the procurement and the role of quality with the participants.FindingsThe findings provide insights into how quality can be included in the public procurement process and, in particular, how self‐assessment can be used to evaluate the “best quality practice”. The quality maturity of the industry also has an influence on three dimensions: the choice of quality model, the weighting between price and quality and how the tenders perform their self‐assessments.Research limitations/implicationsThe study focuses on one case and presents explorative findings. This has implications for future research, for which the set of procurement decisions regarding the integration of quality must be analysed.Practical implicationsThe integration of quality in the public procurement process involves choosing a future business partner according to the “best quality practice”, not just the lowest price. Including quality in the public procurement process can help facilitate the delivery of high‐quality services to customers when service provision has been outsourced.Originality/valueThis study contributes to the service quality literature by empirically investigating how quality can be integrated in the public procurement process, which is a prerequisite for contracting a desired service supplier.
Fuzzy assessment of FMEA for rotary switches: a case study
Authors: Vinodh S. , Aravindraj S. , Sathya Narayanan Ravi , Yogeshwaran N. 
Published: August 2012

PurposeThe purpose of this paper is to report a research in which fuzzy assessment of failure mode and effect analysis (FMEA) was examined on the design of rotary switches.Design/methodology/approachIn the case study reported in this paper, fuzzy FMEA of a rotary switch was analysed, starting from its individual components to subsystems. Failure modes were identified and the effect of these modes was studied, then the results before and after taking actions were compared.FindingsThe usage of fuzzy FMEA enabled the reflection of real situation for determining the interdependencies among failure modes and effects of rotary switches with the incorporation of knowledge and expertise of experts.Research limitations/implicationsThe assessment has been attempted on a single rotary switch assembly. In future, this method can be applied in complex systems.Practical implicationsThe paper shows that the method enabled the decision makers to share information from various working groups.Originality/valueThe case study has been conducted in a rotary switches manufacturing organisation and the results before and after improvement have been compared.
Measuring dynamic effects of advertising: a case study in India
Authors: Baidya Mehir , Maity Bipasha , Ghose Kamal 
Published: August 2012

PurposeThe purpose of this study is to estimate the relative contributions of individual marketing mix variables to sales as well as short‐term and long‐term effects of advertising in India.Design/methodology/approachTime‐series data on sales and marketing mix variables have been collected for two brands. Two double‐log regression modes have been fitted on data to estimate the relative contribution of each effort as well as to isolate the amount of sales due to advertising only. In addition, a log‐linear partial‐adjustment model has been fitted on adjusted sales and advertising data to estimate both short‐term and long‐term effects of advertising.FindingsResults reveal that all the marketing mix variables have significant relative contributions to sales in both the cases. It is also found that advertising does have significant short‐term and long‐term effects on adjusted sales for both the brands.Practical implicationsFindings provide a deep insight in dynamic perspective of advertising that make them eminently suitable in the process of allocation of budget to achieve both the short‐term and long‐term goals of advertising.Originality/valueThis research made a notable contribution to the literature due to lack of quantitative modeling works on marketing data reported in the field of advertising in India.
Interdependence between experience marketing and business strategy
Authors: Gupta Seema 
Published: August 2012

PurposeThe extant literature on experience marketing takes a narrow functional approach engaging with issues like defining an experience brand and recommending strategies for creating a unique customer experience. The purpose of this research is to focus on the cross‐level interdependencies in the organization and examine interrelatedness between business strategy and experience marketing.Design/methodology/approachDrawing on the extant literature on business strategy and experience marketing and investigating an in‐depth case study on experience marketing this article arrives at strategic principles of experience marketing. It uses an in depth analysis of a case study of an experience hotel brand covering multiple facets of its business strategy in all its complexities. Data were collected from six sources of evidence: documents, archival records, interviews, direct observation, participant‐observation and physical artifacts. A total of 17 interviews lasting from one to several hours each were conducted with senior management. Analysis of the benchmark case was combined with extensive review of literature on business strategy to draw strategic principles of experience marketing which are amenable to further evaluation for enhanced generalizability.FindingsThe six dimensions of business strategy: customer orientation, unique company capabilities, barriers to imitation, internal marketing, employee empowerment, and visionary leadership were found to be interrelated with experience marketing. This article also brings focus on research on cross‐level dependencies by outlining a detailed agenda for future research and operationalizing the constructs.Originality/valueThe linking of experience marketing with business strategy is a novel perspective as the extant literature deals with the subject only in the context of the functional area of marketing.
DSC‐backstepping based robust adaptive LS‐SVM control for near space vehicle's reentry attitude
Authors: Zhang Jingmei , Sun Changyin , Huang Yiqing 
Published: August 2012

PurposeThe purpose of this paper is to propose a robust control scheme for near space vehicle's (NSV's) reentry attitude tracking problem under aerodynamic parameter variations and external disturbances.Design/methodology/approachThe robust control scheme is composed of dynamic surface control (DSC) and least squares support vector machines (LS‐SVM). DSC is used to design a nonlinear controller for HSV; then, to increase the robustness and improve the control performance of the controller. LS‐SVM is presented to estimate the lumped uncertainties, including aerodynamic parameter variations and external disturbances. The stability analysis shows that all closed‐loop signals are bounded, with output tracking error and estimate error of LS‐SVM weights exponentially converging to small compacts.FindingsSimulation results demonstrate that the proposed method is effective, leading to promising performance.Originality/valueFirst, a robust control scheme composed of DSC and adaptive LS‐SVM is proposed for NSV's reentry attitude tracking problem under aerodynamic parameter variations and external disturbances; second, the proposed method can achieve more favorable tracking performances than conventional dynamic surface control because of employing LS‐SVM to estimate aerodynamic parameter variations and external disturbances.
EMMAE failure detection system and failure evaluation over flight performance
Authors: Qiu Yueheng , Zhang Weiguo , Liu Xiaoxiong , Zhao Pengxuan 
Published: August 2012

PurposeThe purpose of this paper is to present the research into fault detection and isolation (FDI) and evaluation of the reduction of performance after failures occurred in the flight control system (FCS) during its mission operation.Design/methodology/approachThe FDI is accomplished via using the multiple models scheme which is developed based on the Extend Kalman Filter (EKF) algorithm. Towards this objective, the healthy mode of the FCS under different type of failures, including the control surfaces and structural, should be considered. It developed a bank of extended multiple models adaptive estimation (EMMAE) to detect and isolate the above mentioned failures in the FCS. In addition, the performances including the flight envelope, the voyage and endurance in cruising are proposed to reference and evaluate the process of mission, especially for UAV under failure conditions.FindingsThe contribution of this paper is to provide the information not only about the failures, but also considering whether the UAV can accomplish the task for the ground station.Originality/valueThe main contribution of this paper is in the areas of the structural and control surface faults researching, which are occurred in the mission procedures and emphasized the identification of those failures' magnitudes. The FDI scheme includes the performance evaluation, while the evaluation obtained through the extensive numerical simulations and saved in the offline database. As a consequence, it is more accurate and less computationally demanding while evaluating the performance.
Chattering‐free sliding mode control with unidirectional auxiliary surfaces for miniature helicopters
Authors: Fu Jian , Chen Wen‐hua , Wu Qing‐xian 
Published: August 2012

PurposeThis article proposes a chattering‐free sliding mode control scheme with unidirectional auxiliary surfaces (UAS‐SMC) for small miniature autonomous helicopters (Trex 250).Design/methodology/approachThe proposed UAS‐SMC scheme consists of a nested sequence of rotor dynamics, angular rate, Euler angle, velocity and position loops.FindingsIt is demonstrated that the UAS‐SMC strategy can eliminate the chattering phenomenon exhibiting in the convenient SMC method and achieve a better approaching speed.Originality/valueThe proposed control strategy is implemented on the helicopter and flight tests clearly demonstrate that a much better performance could be achieved, compared with convenient SMC schemes.
Co‐authorship patterns in East Asia in the light of regional scientific collaboration
Authors: Li Jizhen , Xiong Hongru , Zhang Si , Jull Sorensen Olav 
Published: August 2012

PurposeVarious forms of regional cooperation in East Asia have greatly increased in the past two decades. Scientific collaboration is beneficial for both scientifically lagging countries (SLCs) and scientifically advanced countries (SACs) with respect to their S&T capacity and thus economic prosperity. This paper aims to provide a comprehensive description of intra‐regional scientific collaboration in East Asia from 1985 to 2008 with the 10+3 (ASEAN ten plus China, Japan and South Korea) framework.Design/methodology/approachThe paper uses co‐authored articles embodied by Science Citation Index Expanded (SCI‐Expanded) to indicate cross‐border scientific collaboration.FindingsData show that heterogeneity in the publication output across East Asian countries is decreasing. Intra‐ASEAN, intra‐ Northeast Asia, as well as ASEAN and Northeast Asia scientific collaboration greatly improved since 1997.Originality/valueThis paper discusses factors influencing international scientific collaboration and focuses on explaining the impact of regional integration. Finally, it offers further suggestions on East Asian integration from the perspective of scientific collaboration.
High‐tech industry clustering in less favoured areas
Authors: Siddivò Marisa , De Chiara Alessandra 
Published: August 2012

PurposeThe aim of this paper is to demonstrate that synergy between firms and local institutions may lead to success even in an economic environment which cannot offer competitive advantages to high tech industrial clustering. However, the condition for such a complex result is convergence between cluster‐based regional development policy, the related industry national strategy and the central government preferential policy for less developed areas.Design/methodology/approachThe experiences selected as case studies are the Xi'an National Civil Aerospace Base in Shaanxi Province (China) and CampaniAerospace in Campania region (Italy). As information was gathered both through policy documents (China and Italy) and direct interviews to cluster's stakeholders (Italy), the outcome is, according to the criteria suggested by Eisenhardt and Yin, a qualitative research. Comparing economic data provided by the respective countries' Statistical Offices, the authors assessed that Shaanxi Province and the Campania region share a “peripheral” position within their respective national context. Starting from this, the authors analyzed the formal documents which reported the experience of the two clusters.FindingsThe finding is that the outcome (the status of cluster which is assumed as “a value in itself”) of the convergence between firms' will to gain agglomeration advantages and the policymakers' plan to redress interregional economic disparities is definitely not an efficiency‐driven process. In the high tech sectors which are very sensitive to the increasing competition for technology on the international market, the pursuit of efficiency may, on the contrary, be dissipated.Originality/valueAs attested by the comparative literature, aims and performance of industrial clusters differ in accordance with the stage of economic development as well as the institutional and regulatory framework. The paper demonstrates, however, that in the take‐off stage, it is the position occupied by the host region within the national context which determines the behaviour of the actors concerned as well as the outcome of their commitment.
Policy watch: fighting stigma and discrimination
Authors: Corlett Sophie 
Published: August 2012

PurposeThe Policy Watch series reflects on recent and forthcoming developments in mental health policy across the UK. This paper aims to review recent trends in the stigmatisation of, and discrimination against, people with mental health problems in Great Britain.Design/methodology/approachThe paper summarises and comments on recent policy documents and initiatives.FindingsThe paper suggests that while anti‐discrimination campaigns have had some impact in reducing discrimination, progress on public attitudes have reversed. Hardening of attitudes towards vulnerable groups during times of recession, as well as negative media coverage on welfare benefits, may have contributed to this reversal.Originality/valueThe paper updates knowledge of recent and forthcoming mental health policy and initiatives.
Remarkable lives: Peter Bullimore in conversation with Jerome Carson
Authors: Bullimore Peter , Carson Jerome 
Published: August 2012

PurposeThis paper seeks to offer a profile of Peter Bullimore, one of the most dynamic lived experience speakers and trainers in the mental health world.Design/methodology/approachA profile of Peter is built up through an in‐depth interview by psychologist Jerome Carson. Areas covered include: his experience of hearing voices; his work in Australia and New Zealand; stigma; recovery; inspiring individuals in mental health; his personal illness and medication; the media; and changes and challenges.FindingsPeter tells us that hearing voices are signs of a problem not an illness, and are often linked to trauma. He feels British work on recovery is in advance of that in Australia and New Zealand. He sees a day when it will no longer be necessary to use the term schizophrenia. Instead of recovery people should be thinking of discovery.Originality/valueFor too long the only voices that have been heard in the mental health field have been the professional voices. Peter's is one of many new inspirational voices to have emerged from the developing service user movement.