bluuebunny/crossref_metadata_2025_split huggingface dataset:
“Responsible drinkers create all the atmosphere of a mortuary”
Authors: J. Alexander Matthew , Beveridge Euan , C. MacLaren Andrew , D. O'Gorman Kevin 
Published: December 2013

Purpose– The purpose of this paper is to explore the reaction of customer facing staff and their attitude to the introduction of high profile corporate social responsibility (CSR) programmes; in particular their level of awareness and willingness to implement them.Design/methodology/approach– Conducted using a series of site visits and interviews with managers working within the licensed trade, this was followed up with structured interviews of “front line” staff.Findings– Despite high levels of awareness of both the social problems relating to alcohol consumption and the legislative changes, engagement with operational CSR was limited and often disinterested. Legal and societal expectations regarding drunkenness are of little concern.Research limitations/implications– This paper is concerned with nascent legislation, the full impact and success of which has not yet emerged. Reviewing this study in five years would add to the strength of the results. Limited to Scotland due to its devolved licensing laws, however, it clearly highlights lack of employee engagement with CSR.Practical implications– Despite placing CSR issues at the forefront of day to day operations within the licensed trade there is little empirical evidence around customer facing staff engagement. CSR is a dynamic process that relies on the involvement of employees for its successful implementation.Originality/value– A new CSR implementation matrix is presented which allows hospitality businesses to be positioned according to levels of both management and employee engagement with CSR policies.
Hotel loyalty programs: how valuable is valuable enough?
Authors: (Karen) Xie Lijia , Chen Chih-Chien 
Published: December 2013

Purpose
– This study attempts to examine customers' perceived value of hotel loyalty programs, to identify the relationship between perceived program value and active loyalty, and to examine the effect of perceived program value in determining customers' active loyalty.

Design/methodology/approach
– An extensive sample of 15,000 respondents was randomly selected from a pool of US domestic tourists who previously requested tourism information from the Convention and Visitor's Bureau (CVB) websites across the country. The data for this study were collected using online survey questionnaires. The researchers sent out e-mails, embedding a link to a brief questionnaire and consent form to potential respondents.

Findings
– This study substantiates the impact of perceived program value, particularly the psychological value, on active loyalty. In addition, the study identifies significant differences in perceived financial value and externality value of the loyalty programs.

Originality/value
– This study breaks down loyalty program practices into individual brand levels and compares the perceived program value of 11 major hotel loyalty programs. This provides a better understanding of the perceived program value that may affect active loyalty and explains how the value varies by different hotel loyalty programs. This study offers recommendations on how hotels might craft value opportunities to cultivate the continued engagement of consumers. The results of this study offer insights into the under-researched domain of the drivers of active loyalty in the hospitality context and suggest methods for better strategic management of this loyalty form.
Minding the gap in the gaming industry
Authors: King Penny Wan Yim 
Published: December 2013

Purpose– The aim of this paper is to examine the perceptions female casino dealers have toward gender disparity at work. In particular, the question of whether gender disparity exists, the nature and magnitude of differential treatment, and the effects of the perceived disparity on dealers' work attitudes are investigated.Design/methodology/approach– Face-to-face interviews were conducted with 40 female casino dealers recruited from the six major casinos in Macao. The data were subjected to thematic content analysis.Findings– The results indicate that female casino dealers have more advantages at work than their male counterparts. These advantages do, however, have some negative effects on the work attitudes of female casino dealers.Research limitations/implications– The sample is limited to Macao participants and the sample size is small. Also, only female casino dealers were interviewed.Practical implications– This study offers insights to casino operators and academics regarding the perceptions of female casino dealers toward gender disparity at work. It provides recommendations to help offset the disparity and improve female dealers' work attitudes and performance.Originality/value– This study fills a research void in the literature. The results challenge the traditional assumption that females face more disadvantages at work than males. The study advocates the need to explore whether gender disparity differs in different work settings in order to avoid the problems of generalization and simplification.
The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Authors: Namasivayam Karthik , Guchait Priyanko , Lei Puiwa 
Published: December 2013

Purpose– This study aims to examine the role that psychological empowerment (PE) and employee satisfaction (ES) play in the relationship between leader empowering behaviors (LEB) and customer satisfaction (CS) and employees' organizational commitment (OC).Design/methodology/approach– Data were collected from 365 frontline employees and 2,915 customers at 40 units of a chain restaurant in the USA.Findings– Structural equation modeling (SEM) results indicated that LEB influences PE, and PE in turn influences employee satisfaction, which consequently results in higher employees' OC levels and higher customer satisfaction.Originality/value– Although recent hospitality research recognizes the importance of employee empowerment and leadership, few studies have focused on leader empowering behaviors and its influence on organizational outcomes. Moreover, potential mediating processes have not received research attention. Addressing this, the current study tests a conceptual model that shows how leader empowering behaviors ultimately lead to customer satisfaction through employee psychological empowerment and job satisfaction. Although, some of these relationships have been studied separately in different contexts, the current work shows the complete process of how leadership is linked to organizational outcomes, which has not been previously studied.
Uncertainty management of projects from the owners' perspective, with main focus on managing delivered functionality
Authors: Petter Krane Hans , O.E. Olsson Nils 
Published: December 2013

Purpose– This paper aims to report on the work on a doctoral thesis studying uncertainty management of projects. The thesis was in particular studying uncertainty regarding the functionality that the project should deliver. The research also addresses how the project owner's views and interests are taken care of, and the relation between the project management and the project owner in this uncertainty management. The purpose of the paper is not only to report the research findings and conclusions, but also to give insight into the research process – the researcher's “journey” in his work with the thesis is described and also some main issues regarding the context of the research.Design/methodology/approach– The research work that is reported on was carried out applying a combined research approach utilizing both quantitative and qualitative data. The research was mainly based on two case studies – one made up of two projects in the railway sector, and one consisting of seven projects in the energy sector. In both the studies, qualitative techniques were applied: interviews, observations and documentation studies. In the study in the energy sector, there was also made a quantitative study using data from the risk registers of the seven projects, with a total of almost 1,500 risk items.Findings– The study shows that the projects' uncertainty management did not have a project owner's perspective, but was mainly focused on the success factors of the project management. In the quantitative part of the studies, it was found that a great majority (91 percent) of the risk elements in the projects studied were operational risks, i.e. risks mainly concerning the projects' operational goals. Also, most of the projects' risk elements were threats (67 percent).Originality/value– There appears to be a paucity of similar studies of uncertainty management in projects undertaken in the project management research literature. Developing a better focus on the project owner and uncertainty regarding the projects' effects was found to be the main value of the work.
Learning about sustainability: an interdisciplinary graduate seminar in biocomplexity
Authors: Mobley Catherine , Lee Cindy , C. Morse John , Allen Jeffery , Murphy Christine 
Published: December 2013

Purpose
– The paper aims to report on the experiences moderating an interdisciplinary graduate-level sustainability seminar. Initiated in Fall 2002, the seminar has explored diverse sustainability topics and reached approximately 150 faculty and students. The paper describes how the course shaped participants' perceptions of sustainability and influenced their viewpoints on interdisciplinarity. The paper discusses the implications of this seminar format for communicating about sustainability and provides suggestions for replicating the course at other institutions.

Design/methodology/approach
– Information about the course is complemented by analyses of the results of 15 in-depth interviews of students and faculty who have participated in the course.

Findings
– The course facilitated positive outcomes for students and faculty by expanding their familiarity with interdisciplinary perspectives on sustainability and environmental issues, increasing respect for other disciplinary perspectives, learning the basic vocabulary of disciplines outside their area of expertise, and strengthening collaborations between faculty. The course can be strengthened with more involvement from colleagues from the humanities and social sciences, and with attention to equal participation from all involved.

Originality/value
– The experience is unique in that it represents a nearly decade-long initiative to teaching about sustainability and biocomplexity from an interdisciplinary perspective. The innovative format, content, and pedagogical approach used for this course can be easily implemented in other disciplines. The learning community has facilitated other teaching and research endeavors. This model of sustainability education can advance understanding of complex environmental issues at a time when both interdisciplinarity and sustainability are becoming more common in higher education.
The physician of Packingtown: the life and impact of Dr Caroline Hedger
Authors: D. McLarty Benjamin , A. Rosen Peter 
Published: December 2013

Purpose
– The aim of this paper is to illustrate the instrumental role of physician Caroline Hedger during the first half of the twentieth century, with her emphasis on worker health, which influenced American society and helped to improve working and living conditions of people across the USA.

Design/methodology/approach
– Drawing on archival newspaper clippings, original journal articles and books written by the subject, historical manuscripts and other labor history resources, this manuscript pulls together information on this topic in a unique way to give a broad view of the impact of Hedger and her important role not only for the city of Chicago, but the nation as a whole.

Findings
– This research concludes that Hedger was an instrumental force and tireless advocate for the improvement of public health and social change. She was a constant driver for the creation of better living and working conditions of poor laborers, especially immigrants and women, desired the enhancement of child welfare, and was also helpful in supporting the labor movement and educating those involved in the process.

Originality/value
– This is the first manuscript to explore the role played by Caroline Hedger in relation to her impact on the importance of the health of workers and their families. Her story is a testament to the powerful effect of a single person in a dynamic world, and demonstrates how understanding a worker's health contributes to greater insights about management history.
Institutional entrepreneurship as emancipating institutional work
Authors: Smothers Jack , J. Murphy Patrick , M. Novicevic Milorad , H. Humphreys John 
Published: December 2013

Purpose– The aim of this paper is to propose an action-interaction-process framework to extend research on institutional entrepreneurship. The framework examines an actor's characteristics, interactions in an institutional context, and the process by which entrepreneurial action is accomplished.Design/methodology/approach– Via a sociohistorical archival method of narrative analysis, the action-interaction-process framework is applied to an exemplary case of institutional entrepreneurship – the case of James Meredith and the integrationist movement at the University of Mississippi in the 1960 s.Findings– The findings show that institutional entrepreneurs who maintain little power and influence over the institutional field must form strategic alliances to mobilize constituents and capitalize on the convergence of resources in the social setting.Practical implications– Through the process of collective action, institutional entrepreneurs can overcome resistance to change and displace inequitable institutional policies, while establishing new practices and norms.Originality/value– This research provides a stronger approach to examining institutional entrepreneurship and institutional entrepreneurs, the interaction between the institutional entrepreneur and the social context in which the individual operates, and the process by which inequitable institutionalized norms are reformed through collective action. This approach is useful to researchers examining institutional entrepreneurship or any area in which power disparity plays an important role.
A review of the North American Society for Sport Management and its foundational core
Authors: S. Seifried Chad 
Published: December 2013

Purpose
– The aim of this paper is to explore the development of the North American Society for Sport Management (NASSM) and to map the foundation that specific individuals, historical works, and historians provided the founders of that organization and the field of sport management in general. The paper also aims to track the early beginnings of sport management and present sport as a viable area for business and management historians to conduct their research and discuss theory.

Design/methodology/approach
– Following the initial work started by deWilde et al., this study drew on a wide range of primary and secondary sources and took an antiquarian and reconstructionist approach. Specifically, time-specific sport-related/focused dissertations, research articles, and archives from NASSM, along with published books and archives, were used to work toward the purpose of the study.

Findings
– This paper illustrates that some of the critical founding members of sport management and NASSM drew upon the training of historians, with special emphasis from business history, and reacted to specific prompts to create the field (i.e. sport management). “History” and trained historians directly impacted the field of sport management by helping to establish NASSM, the Journal of Sport Management, and graduate study programs, in addition to fashioning the first field accreditation standards and seminal textbooks needed to educate the generalist or specialist sport management student.

Research limitations/implications
– This research only tracks the beginnings of sport management and focuses on the contribution of “history” toward its development. This work recognizes there were other influences that were critical to the development of sport management.

Practical implications
– Over time, sport management scholars have moved away from their small historical base and more toward true quantitative preferences. While this has helped the field gain some respectability within contemporary preferences, the re-utilization of historical methods and/or perspectives can help serve the future of sport management and business/management history research toward the study of emerging topics. Through collaboration sport management's leadership can realize the potential of the historical approach/orientation and management historians can enjoy another outlet to communicate their thoughts regarding management topics and theories.

Originality/value
– The paper highlights that sport is rich in context and available to use for the study of management theory and behaviors.
Tax services, consequence severity, and jurors' assessment of auditor liability
Authors: M. Thornton John , K. Shaub Michael 
Published: December 2013

Purpose
– The purpose of this research is to determine whether the type of tax services provided by a public accounting firm to its audit client and the consequence severity of an audit failure impact jurors' assessment of audit quality and auditor liability.

Design/methodology/approach
– The authors administer a court case to 168 jurors manipulating three levels of tax services provided to an audit client (none, tax preparation, and aggressive tax planning services); two levels of consequence severity of the alleged audit failure, observing the impact on jurors' assessment of audit quality, auditor responsibility for audit failure; and damages awarded the plaintiff.

Findings
– Consistent with recent US regulations, jurors perceive the quality of the audit to be lower when auditors provide aggressive tax planning services, but not for tax preparation services. Damages are greater when auditors provide aggressive tax planning services across both levels of consequence severity.

Research limitations/implications
– The results indicate that the type of tax services provided may impact jurors' views of audit quality and damage assessments against auditors. The questionnaire uses previously validated measures, but the results may not be generalizable to jurors in all jurisdictions.

Practical implications
– Though empirical evidence is mixed at best about the impact of auditors providing non-audit services on auditor independence in fact, auditor independence in appearance, and thus audit quality, such impacts may affect the way jurors perceive the situation.

Originality/value
– The study directly tests the implications for auditor liability of new restrictions on tax services and more accurately measures the impact of consequence severity, using actual jurors.
Effects of wet-oxidized 4H-SiC annealed in HNO3/H2O vapour
Authors: Poobalan Banu , Hyun Moon Jeong , Kim Sang-Cheol , Joo Sung-Jae , Bahng Wook , Ho Kang In , Kim Nam-Kyun , Yew Cheong Kuan 
Published: December 2013

Purpose– The high density of defects mainly attributed to the presence of silicon oxycarbides, residual C clusters, Si- and C-dangling bonds at or near the SiO2/SiC interface degrades the performance of metal-oxide-semiconductor (MOS) devices. In the effort of further improving the quality and enhancement of the SiC oxides thickness, post-oxidation annealed by a combination of nitric acid (HNO3) and water (H2O) vapor technique on thermally grown wet-oxides is introduced in this work. The paper aims to discuss these issues.Design/methodology/approach– A new technique of post-oxidation annealing (POA) on wet-oxidized n-type 4H-SiC in a combination of HNO3and H2O vapor at various heating temperatures (70°C, 90°C and 110°C) of HNO3solution has been introduced in this work.Findings– It has been revealed that the samples annealed in HNO3+ H2O vapour ambient by various heating temperatures of HNO3solution; particularly at 110°C is able to produce oxide with lower interface-state density and higher breakdown voltage as compared to wet-oxidized sample annealed in N2 ambient. The substrate properties upon oxide removal show surface roughness reduces as the heating temperature of HNO3solution increases, which is mainly attributed due to the significant reduction of carbon content at the SiC/SiO2interface by C=N passivation and CO or CO2out-diffusion.Originality/value– Despite being as a strong oxidizing agent, vaporized HNO3can also be utilized as nitridation and hydrogen passivation agent in high temperature thermal oxidation ambient and these advantages were demonstrated in 4H-SiC.
Creativity for service innovation: a practice-based perspective
Authors: Giannopoulou Eleni , Gryszkiewicz Lidia , Barlatier Pierre-Jean 
Published: December 2013

Purpose– The success of service innovation is largely dependent on creativity. So far, however, the question of how to reinforce creativity in the development of innovative services, while being an important managerial issue, has not attracted much attention from the academics. The purpose of this paper is to fill in this gap, by studying what constitutes capabilities for reinforcing creativity in service innovation, from a practice-based perspective.Design/methodology/approach– Through the theoretical lens of the resource-based view we set out to conduct three case studies in highly service-innovative European research and technology organisations (RTOs). Through 24 interviews and analysis of secondary sources, we collect our data, which are then analysed from a multi-case perspective, in order to gain understanding on the resource-related practices and resulting capabilities for reinforcing creativity in service innovation.Findings– By studying the resource-related practices of reinforcing creativity in service innovation, this study brings about seven relevant capabilities; namely attracting, stimulating, combining, providing, breeding, opening up and accepting. In this perspective, our work represents an important theoretical contribution in terms of explicitly proposing specific capabilities for reinforcing service innovation creativity.Originality/value– The research is original for a couple of reasons. First, creativity in service innovation has not been explicitly studied before, especially through empirical research. Second, our findings offer a set of original capabilities propositions that can be practically applied in service-innovative organisations. Finally, our research is carried out in a novel field, as RTOs have rarely been studied regarding service innovation-related creativity, even though they represent a very interesting type of organisations in this perspective.
Commentary on “The personalisation challenge: personalisation for people with learning disabilities and behaviour described as challenging”
Authors: Giraud-Saunders Alison 
Published: December 2013

Purpose
– The purpose of this paper is to provide a commentary on the themes of the paper by Lingard et al. on personalisation for people whose behaviour is described as challenging.

Design/methodology/approach
– This paper draws on recent reports and the author's experience to describe the context within which development projects are operating and the range of development that is required to support personalised solutions.

Findings
– There are plenty of resources available to support change; these have limited effect unless the local partners (councils, NHS bodies and others) work together to provide the conditions for success.

Originality/value
– Evidence is drawn together from a number of current sources.