bluuebunny/crossref_metadata_2025_split huggingface dataset:
Building trust through public service co-production
Authors: Fledderus Joost 
Published: November 2015

Purpose
– Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust. The paper aims to discuss these issues.

Design/methodology/approach
– A longitudinal mixed method is used, following participants of a co-produced activation programme over time (n=60). Quantitative methods are employed to investigate changes in trust levels, whereas qualitative methods are used to explain these changes and explore conditions for trust-building.

Findings
– After a half year, trust in the service provider, trust in local government and generalized trust decreased significantly among co-producing participants. Particularly, a decrease in trust in fellow participants strongly related to decreases in trust in the service provider and generalized trust. Qualitative evidence indicate that motivation during the co-production decreased, as well as personal control. Organizational support and user commitment show to be important conditions for building trust.

Research limitations/implications
– The study draws upon a small sample, limiting possibilities for statistical analysis. Also, comparison with other types of service delivery is required to safely assign the effects to co-production.

Originality/value
– Longitudinal studies on co-production are rarely performed. Additionally, the findings indicate a more critical approach to the effects of co-production, which are often assumed to be positive for the public sector and citizens.
Impact of transformational leadership on team performance: an empirical study in UAE
Authors: Rao A. Srinivasa , Kareem Abdul Waheed 
Published: November 2015

Purpose– The purpose of this study is to empirically investigate impact of transformational leadership on team performance and the effects of support for innovation and psychological empowerment in this association. Over the past many decades, teams have become an increasingly popular way of organizing and coordinating work. This trend creates new challenges for leaders, as they are expected to motivate individual employees and to improve team performance simultaneously.Design/methodology/approach– This study proposes a conceptual framework for understanding motivation and support extended to individual employees which would influence team performance. The conceptual framework includes psychological empowerment and support for innovation as mediating variables in the effect of transformational leadership on team performance. The study also validates the proposed conceptual framework using a second-order confirmatory factor analysis technique, namely, partial least squares-structural equations modeling, with the data collected from 182 followers from 10 service organizations in the UAE.Findings– The findings suggest that transformational leadership has significant positive impact on team performance and, on the contrary, transactional leadership has significant negative effect on team performance. Two dimensions of psychological empowerment such as meaning and self-determination have partial mediation effect in the relationship between transformational leadership and team performance.Originality/value– This study contributes to the research that identifies team mechanisms influenced by transformational leadership that can affect team success and performance, particularly in the context of UAE-based organizations. Managerial implications and future research areas are further discussed.
A review and comparative analysis of the Russian Federation Government Quality Award
Authors: Garza-Reyes Jose Arturo , Visnevskis Fred , Kumar Vikas , Antony Jiju 
Published: November 2015

Purpose
– The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management (EFQM) Award and Deming Prize.

Design/methodology/approach
– The paper briefly reviews the RFGQA through a desk-top research method. Then, it adapts the comparative approach used in a similar study by Vokurka et al. (2000). Thus, the comparative analysis consisted in contrasting two characteristics of the RFGQA with those of the MBNQA, EFQM Award and Deming Prize, namely, award descriptors (i.e. objectives and criteria) and emphasis placed on excellence criteria (i.e. weighting). The study also includes a mapping assessment to explore up to what extent the RFGQA addresses the criteria of the major models.

Findings
– Although the RFGQA was designed based on the concept and structure of the EFQM model, the results of the study indicate that there are still differences among them, especially in terms of internal business processes. RFGQA finds more differences with the MBNQA and Deming Prize excellence models than with the EFQM.

Practical implications
– This research would benefit organisations and managers in Russia, as they will be able to acquire a deeper knowledge on the RFGQA. This may facilitate its awareness and implementation.

Originality/value
– The paper expands the current knowledge in the area of quality management and models for business excellence, as it is among the very first investigations to have studied the RFGQA model.
Strategic orientation and business performance
Authors: Al-Ansaari Yahya , Bederr Hakim , Chen Chuanhai 
Published: November 2015

Purpose– The purpose of this paper is to examine the role of strategic orientations (technology, alliance, and market orientations) of small and medium-sized enterprises (SMEs) in an emerging market, namely Dubai in the United Arab Emirates.Design/methodology/approach– Drawing upon data from 200 Dubai SMEs, this study uses a structured survey that was developed from a methodical literature review. Both descriptive and inferential statistics were used to evaluate the findings.Findings– The findings revealed that market orientation has a positive effect on business performance compared to technology and alliance orientations within SMEs in the Dubai marketplace.Research limitations/implications– This study offers SMEs a better understanding of their strategic orientations to enhance business performance. However, this study is limited to only SMEs operating in the Dubai marketplace. Future research could also look at other markets and use qualitative research methods.Originality/value– This study provides important insights that could guide SMEs in their understanding of strategic orientations and the benefits for business performance. These findings reinforce the growing empirical evidence of the positive effect of market orientation, as being a strategic direction for SMEs, on business performance.
An empirical investigation of the relationship between workload and performance
Authors: Bruggen Alexander 
Published: November 2015

Purpose
– The purpose of this paper is to examine the effect of workload on quantitative and qualitative job performance. Different levels of workload can affect performance of employees, and it is important for firms to assess the effect of this in order to improve capacity decisions. The literature is not entirely clear on the relationship and calls for further empirical evidence on that matter.

Design/methodology/approach
– The study uses field data from a mid-sized grocery supplier. In total, 9,210 observations of 27 employees over three years and eight months are analyzed with different statistical models. Employees all work in the same department so that it is a very homogenous data set.

Findings
– Results show that there is an inverted U-shape relationship between workload and performance. Output of employees increases up to a certain point after which it decreases. Similarly, the quality of performance is highest under moderate levels of workload, which provides evidence against a tradeoff between quantity and quality.

Research limitations/implications
– The study uses a unique set of data from one firm, which limits generalizability, but adds to an important stream of literature.

Practical implications
– Results show how workload has a direct effect on performance. Consequently, firms need to balance the workload in order to be able to maximize the performance of their employees.

Originality/value
– Despite the relevance of the topic, there is hardly any empirical evidence on the relationship between workload and performance. This study thus contributes to the management literature and provides significant evidence on an inverted U-shape between workload and quantitative performance.
Organisational psychopaths: a ten year update
Authors: Boddy Clive Roland 
Published: November 2015

Purpose– This current paper reviews the theoretical speculations concerning psychopaths in the workplace that were originally presented in a paper published in this journal in 2006. The 2006 paper was called: “The Dark Side of Management Decisions: Organisational Psychopaths”.Design/methodology/approach– This is a review of the literature on workplace psychopaths since 2006.Findings– This current paper determines that while many of these prior speculations about workplace psychopaths have since been supported by evidence, several others remain unexplored. This finding suggests that several important avenues for further research remain in this important area. In particular, links between corporate psychopaths, bullying and lowered corporate social responsibility have been established. On the other hand, links between corporate psychopaths, career advancement, fraud, and corporate failure as exemplified in the 2007 global financial crisis, have been under-explored.Social implications– Corporate psychopaths are worthy of further research because of their impact on society, for example on corporate social responsibility and their willingness to dump toxic waste material illegally.Originality/value– The paper provides an extensive review of research into corporate psychopaths to date and highlights areas where further investigation would be potentially rewarding.
A study of the relationship between the knowledge base and the innovation performance under the organizational slack regulating
Authors: Jin Xin , Wang Jie , Chen Song , Wang Ting 
Published: November 2015

Purpose– The purpose of this paper is to examine how the knowledge breadth and depth and the balance of the two affect various dimensions of the innovation performance under the consideration of the organizational slack as a moderating factor of the analysis framework.Design/methodology/approach– This study constructs and verifies a research model of knowledge breadth and depth to the explorative and exploitative innovation performance, using the exploratory factor analysis and the hierarchical regression analysis based on a survey sample of 320 Chinese companies.Findings– The knowledge base is a critical foundation for improving innovation performance of an enterprise. A more detailed analysis reveals that first knowledge breadth provides more benefits for explorative innovation performance while the knowledge depth is more advantageous to exploitative innovation performance of an organization. Second, organizational slack can positively facilitate the improvement of the knowledge depth for the explorative innovation performance while an optimal balance of the knowledge breadth and depth can significantly enhance exploitative innovation performance.Originality/value– This paper contributes to previous research work by providing both specific comparative studies and a clear explanation of the impacts of different dimensions of the knowledge base, i.e., knowledge breadth and knowledge depth, on innovation performance measures of both exploration and exploitation through a comprehensive empirical study. In particular, organizational slack is found to play a much more complicated moderation role between the knowledge base and the two different dimensions of innovation performance than has been demonstrated in previous research.
The influence of supply network structure on firm’s multiple innovation capabilities
Authors: Delbufalo Emanuela 
Published: November 2015

Purpose– The purpose of this paper is to propose a theoretical framework grounded in the fashion industry that investigates the relational capabilities of the lead firms to sustain synchronously multiple types of innovation by leveraging their supply network attributes. Both network functional diversity (NFD) and density are considered as impacting on the lead firm’s stylistic and process innovative capabilities.Design/methodology/approach– A fixed-effect regression model was adopted for testing the theoretical model and hypotheses. The data have a cross-sectional time series structure with each of the 21 lead firms as a panel that spans a ten-year period.Findings– The empirical results mostly confirm the theoretical assumptions and suggest an invertedU-shaped relationship between NFD and both stylistic and process innovation as well as a positive linear linkage between key-component suppliers network density and both types of innovations. The study also confirms key-component suppliers network density mediates the relationships of network diversity with both stylistic and process innovative capabilities.Originality/value– This study departs from the current dominant logic of analysing each innovation type separately and explores the network configurations enhancing the joint generation or adoption of multiple innovation types. The study also proposes an empirical test of the theoretical assumptions in a specific industrial setting: the fashion industry.
Reflections on the socio-politics of qualitative research
Authors: Mills Albert J. 
Published: November 2015

Purpose– A focus on the socio-politics of qualitative research and, given the space available, to raise more questions than answers. In other words, the author wants to be more speculative then definitive. The paper aims to discuss this issue.Design/methodology/approach– The paper is grounded in a sociology of knowledge approach known as ANTi-History.Findings– The development of qualitative methods is grounded in the socio-politics of knowledge production.Research limitations/implications– The focus chosen – ANTi-History – is selected in exclusion to other potential approaches.Practical implications– To encourage researchers to include socio-politics in understanding the production of qualitative research methods.Social implications– Identification of the socio-politics that underlie qualitative approaches.Originality/value– The paper is rooted in a developing approach to the socio-politics of knowledge of the past.
Looking back: ten years of visual qualitative research
Authors: Davison Jane , McLean Christine , Warren Samantha 
Published: November 2015

Purpose– The purpose of this paper is to reflect on the development of visual qualitative research in organizations and management over the past ten years, the experience of editing a special issue ofQualitative Research in Organizations and Managemententitled “Exploring the visual in organizations and management”, and the potential contributions this journal could make to the advancement of this significant area of research.Design/methodology/approach– This paper provides an overview and critical reflections on visual qualitative research in the study of organizations and management.Findings– The authors note that organization studies have been slow to develop visual research compared to other disciplines, especially the humanities and branches of the social sciences. However, development has been rapid over the past decade, and the authors comment on the diverse visual empirical material and the range of conceptual approaches.Research limitations/implications– The paper is a condensed reflection. It predicts a “mainstreaming” of visual research in future years and an increased integration of the visual into the study of management processes and organizations.Practical implications– This piece provides useful directions and references for researchers new to the field and different ways of thinking the visual and visual methodologies.Originality/value– The paper provides a rapid overview of the state of visual research in organizations and management studies.
Future avenues and challenges of exploring complex personhood
Authors: Slutskaya Natasha , Hughes Jason , Simpson Alexander , Valsecchi Raffaella 
Published: November 2015

Purpose– The purpose of this paper is to offer an account of the personal experiences of being involved with the journal ofQualitative Research in Organizations and Management, to review the themes and issues stemming from the work that the authors think most pertinent, and to highlight those topics that the authors consider to contain the greatest future promise and potential.Design/methodology/approach– Reflective piece.Findings– The piece demonstrates how the discussion pursued in this journal has prompted a rethink of what qualitative research entails, how it might be assessed and evaluated, how it might be extended and reimagined, and of its enduring value to the development of knowledge about organisations and management.Originality/value– The paper offers an account of personal experiences of being involved with the journal ofQualitative Research in Organizations and Management.
Understanding knowledge leakage: a review of previous studies
Authors: Durst Susanne , Aggestam Lena , Ferenhof Helio Aisenberg 
Published: November 2015

Purpose
– This paper aims to review research on the topic of knowledge leakage to establish the current body of knowledge and, on this basis, to suggest some promising avenues for future research.

Design/methodology/approach
– The study consists of a systematic review of 57 refereed empirical articles on knowledge leakage.

Findings
– The findings contribute to a more holistic view of the topic and complement the study of knowledge management. Additionally, a conceptual framework is proposed that aims at guiding and informing future research activities.

Research limitations/implications
– This study may not have enabled a complete coverage of all empirical articles in the field of knowledge leakage. Yet, based on the chosen research methodology, it seems reasonable to assume that the review process covered a large share of studies available.

Originality/value
– To the best of the authors’ knowledge, no systematic literature review on knowledge leakage has previously been published in academic journals.
Knowledge management in environmental sustainability practices of third-party logistics service providers
Authors: Evangelista Pietro , Durst Susanne 
Published: November 2015

Purpose– The purpose of this paper is to provide a structured literature review on knowledge management (KM) and KM strategy in environmental sustainability practices of logistics service providers. The paper highlights the nature and scope of existing research and identifies areas for future research.Design/methodology/approach– The study consists of a systematic review of existing research regarding KM in sustainable logistics. In all, 38 refereed research papers formed the basis of analysis. This methodology allows for the minimization of researcher bias and the maximization of reliability and replicability.Findings– The literature review made possible the identification of three basic elements through which building-up appropriate KM approaches and KM strategies in the area of environmental sustainability by third-party logistics service companies will be enhanced: customer relationship management, quality of human resources and the adoption of information and communication technology tools and systems.Research limitations/implications– This study may not have enabled a complete coverage of all articles in the field of KM in the context of environmental sustainability practices of logistics service companies. Yet, it seems reasonable to assume that the review process covered a large share of studies available. The main research implications deriving from the study concern research methods, analysis of factors hampering/supporting the implementation of KM in practices related to environmental sustainability, development of measures to demonstrate the impact of KM on sustainability practices and role of different stakeholders in the implementation of KM in environmental sustainability practices.Originality/value– To the best of the authors ' knowledge, no systematic literature review on this topic has previously been published in academic journals.
Two knowledge perspectives to growth management
Authors: Laihonen Harri , Lönnqvist Antti , Metsälä Juha 
Published: November 2015

Purpose– The purpose of this paper is to elaborate the connections between an organization’s knowledge management and growth management strategies. The study shows how knowledge management can support organizations’ growth objectives.Design/methodology/approach– The paper first connects the literature streams of growth management and knowledge management. This conceptual understanding about growth-oriented knowledge management is then advanced through an exploratory case study of a company aiming at rapid growth in the construction industry.Findings– The paper recognizes two knowledge perspectives to growth management. First, the perspective of knowledge assets concerns whether an organization has the needed knowledge resources to enable growth. Second, to make informed decisions, the management needs relevant and up-to-date information. From these viewpoints, the paper derives the case-specific cornerstones of growth-oriented knowledge management and suggests some paths forward in terms of future research.Practical implications– Although growth strategy defines an organization’s growth aims and clarifies how the intended growth will be attained, knowledge strategy takes a stand on the needed knowledge assets and paints a path from the existing knowledge base to a state where organization’s knowledge assets enable reaching of its business goals. The paper helps practitioners to plan growth-oriented knowledge management strategies.Originality/value– The paper contributes by extending the analysis of knowledge strategy to growth management and by providing a practical illustration of the development process where knowledge was put into prime focus of organization’s growth strategy. The paper also provides original data and perspective to the roles and interaction of the board and the management team in the case of growth management.
Estimation of combined exposure factor due to the impact of different transport related environmental pollutants air quality and noise level in Delhi city
Authors: Kumar Ravindra , Madhu Errampalli , Maan Anil , Sinha Sanjeev , Akhtar Nasim 
Published: November 2015

Purpose
– The purpose of this paper is to estimate combined exposure factor (CEF) due to impact of different transport-related environmental pollutants, air quality and noise level in Delhi city.

Design/methodology/approach
– The Estimation of CEF takes into account the potential relative uptake of each pollutant (CO, NO, NO2, O3, SO2, PM10 and PM2.5) by the boarding and alighting of commuters at Public Transport facility and using motorcycle. With the help of CRRI mobile air pollution monitoring laboratory and previous CRRI reports.

Findings
– Combined exposure to environmental pollutants is determined based on the taking weighting factor of pollutant stressor. Results shows average stressor for CO, NO, NO2, SO2, PM2.5 and noise were 2.79 mg/m3, 331.83, 210.25, 16.70, 241.3883 µg/m3, and 72.5 dB(A), respectively. Similarly for motorcyclist, results shows average stressor for CO, NO, NO2, SO2, PM2.5 and noise were 5.1 mg/m3, 483, 398, 19.3, 295 µg/m3, and 82.7 dB(A), respectively. The results show higher exposure value for motorcyclist.

Originality/value
– Knowledge of exposure factor due to air and noise pollutant for bus commuter in sitting and standing and motorcyclist is not known for Delhi city.