bluuebunny/crossref_metadata_2025_split huggingface dataset:
Crisis and disaster management in Jordanian hotels: practices and cultural considerations
Authors: Hanna Salman Sawalha Ihab , Eid Jraisat Luai , Al‐Qudah Kamal A.M. 
Published: July 2013

PurposeThis research aims to: identify major risks that have the potential to place Jordanian hotels in crisis or disaster situations; investigate the tools/frameworks adopted by Jordanian hotels to manage crises and disasters; and investigate the cultural factors influencing the wider adoption of crisis and disaster management best practices in Jordanian hotels.Design/methodology/approachA survey of “five‐star” hotels in Jordan was undertaken. Interviewer‐administered questionnaire was conducted followed by semi‐structured interviews with three General Managers from three hotels of different cultural backgrounds: local; regional; and international.FindingsResults revealed that Jordanian hotels are exposed to a wide range of risks. Jordanian hotels lack effective and comprehensive tools/frameworks for managing crises and disasters. Organizational culture affects the wider adoption of crisis and disaster management best practices within Jordanian hotels.Practical implicationsTo be successful in promoting crisis and disaster management in hotels and in the tourism industry more generally, the relevant authorities in Jordan, such as the Ministry of Tourism and Antiquities and the Jordanian Hotels Association, should demonstrate to hotels in Jordan how significant crisis and disaster management is, so that they can be able to cope with crises and disasters more efficiently.Originality/valueThis is the first study investigating crisis and disaster management in Jordanian hotels using quantitative and qualitative approaches. This research will be of value to those interested in crisis and disaster management in the tourism industry.
Managing temporal misfits in institutional environments
Authors: Dille Therese , Söderlund Jonas 
Published: July 2013

PurposeThe aim of this paper is to conceptualize time as an important dimension of institutions and, more specifically, to develop the analysis of institutions, time, and temporal misfits. The paper explores these matters in the context of an inter‐institutional project where actors, who represent different organizational fields and respond to different institutional requirements with regards to time and timing, need to collaborate.Design/methodology/approachThe paper centers on three critical incidents taken from a study of a large‐scale telecom project in Norway. The paper is based on an analysis of public documents and 35 interviews with key stakeholders and managers in the focal project.FindingsThis research shows that temporal misfits are a critical, yet understudied, element of project organizing. The paper suggests and discusses three primary measures – detecting, correcting, and escaping – that project management makes use of to resolve temporal misfits among the actors involved. To advance the analysis of problems facing projects in institutionally‐bounded settings, the paper proposes a typology of temporal misfits (phase and tempo) and different types of complexity (analyzable and systemic).Practical implicationsAlthough purposeful in many instances, especially in collaborations across institutional boundaries, timing norms may cause profound organizational problems due to temporal misfits among the actors involved. The paper argues that project managers need to identify and be prepared for such organizational problem by being equipped with a repertoire of resolution strategies to handle them. New concepts and approaches are needed to identify and deal with temporal misfits among important stakeholders in projects.Originality/valueA number of previous studies on project organizing have emphasized the critical aspects of studying institutions and time; but to date, no comprehensive efforts have been made to combine these ideas in empirical investigations. This study emphasizes the criticality of timing norms and temporal misfits to enhance our understanding of the linkages between projects, institutions, and time.
An exploratory study of project success with tools, software and methods
Authors: Jugdev Kam , Perkins David , Fortune Joyce , White Diana , Walker Derek 
Published: July 2013

PurposeThe purpose of this paper is to examine the relationships between project delivery success factors, project management tools, software, and methods.Design/methodology/approachA statistical analysis was undertaken using data from a survey from a purposive sample of 150 participants across three countries (Australia, Canada and the UK). The findings were used to consider the relationships between project success factors, project management tools, software, and methods.FindingsThe findings reveal certain insights in the use of tools and methodologies. Of all the variables measured, the number of project management tools used and the number of risk tools used showed the highest direct correlation. It was therefore surmised that the use of tools from one of these categories is often coincident with the use of tools from the other category. Also, the use of project management tools exhibited less variability as compared to use of information communication technology support tools and risk management tools. In addition, use of formal project management methods exhibited less variability than use of formal decision‐making methods. Therefore, it is suggested that use of project management tools and methods is more consistent across the organizations studied, as compared to other tools and methods.Originality/valueThis paper extends the survey findings of an international 2011 study and sheds light on the use of project management and related tools and methods.
Temporary organizations and end states
Authors: Lundin Rolf A. , Söderholm Anders 
Published: July 2013

PurposeThe purpose of this paper is to respond to the research note on the article “A theory on temporary organizations” by reminding readers about the lack of timelessness in the social sciences and alluding to some alternative theory formulations.Design/methodology/approachBy describing/analyzing the context within which “A theory” was developed, the notion that any theory is a child of its time is explicated. Thus, an understanding for the need for reconsideration and reconstruction in social science theory is created.FindingsA necessary step in the work is to come up with ideas as to how crucial elements get transformed and is related to social development. The argument is that when it comes to the use of the word project is under change which creates a tension as to the appropriate realm for a theory of temporary organizations. A theory building on the notion of end state appears to be useful.Practical implicationsA theory incorporating the notion of end state opens up for new ideas on how to manage projects. The traditional project management guidelines might inhibit good solutions to focused behavior. An end state approach is more open for changes in the environment and in ambitions.Originality/valueThe theme opens up for less rigid approaches in relation to traditional project management. The crucial role that planning beforehand is considered to have will be transformed to other mechanisms, triggering planning and rethink.
A chunk view of research into temporary organizations
Authors: Artto Karlos 
Published: July 2013

PurposeThe purpose of this research note is to address theory building in the field of projects and temporary organizations.Design/methodology/approachThis research note builds on commenting and deriving arguments from three main sources (the Transition paper, the End‐states paper, and the Chunk paper) that all contribute to theory building in the field of temporary organizations and/or projects. In addition to an Introduction section in the beginning and Discussion section at the end, this research note is organized to comprise four sections: Time, End states, Boundaries, and Chunk.FindingsThis research note expands the temporary organization view to include dimensions that fall outside the organizational dimension. Such dimensions include logic‐related, immaterial, maybe even entrepreneurial issues that may reside outside the boundaries of any organizational entity. Furthermore, such dimensions include end states and potentially objects that (may) affect the end states such as opportunity‐seizing or risk‐taking attitudes, or accidental or serendipitous incidents/events that would occur “outside the temporary organization” in the uncertain environment (the environment being collaborative, competitive, or “random”). This discussion relates to the challenging question of defining boundaries and understanding their dynamic and ever‐changing nature. The discussion part of the paper introduces the term “business enterprise” in contrast to the terms “project” or “temporary organization”, when referring to logic‐related and other aspects that would otherwise fall outside the organizational dimension.Practical implicationsBased on the findings of this paper, further conceptual and empirical research and academic debates on temporary organizations and projects is needed. This would elevate combinations of existing theories and propose several new theories, not just one theory.Originality/valueExisting theories on temporary organizations and projects and the ways in which they are used in individual studies are too single‐sided and therefore not too helpful in explaining the new organizational forms referred to in this paper. Therefore, cross‐disciplinary combinations of several existing theories are needed, and potentially new theories also need to be developed. This research note and the three main sources (the Transition paper, the End‐states paper, and the Chunk paper) serve as a good start for such future theory‐building and theory‐combining studies.
A novel CAMHS risk assessment system: clinicians’ views
Authors: Daniel Matthew R. , Weir Steve , Tiffin Paul A. 
Published: July 2013

PurposeThe purpose of this paper is to record and analyse clinicians’ views of the proposed FACE Child and Adolescent Risk Assessment Suite (CARAS). This is a novel risk assessment system comprising a set of screening questions and domain specific sub‐schedules intended to be implemented in electronic format within a youth mental health setting.Design/methodology/approachA qualitative approach was adopted with a series of focus groups conducted with three Child and Adolescent Mental Health Service (CAMHS) teams drawn from general and specialised services in a large NHS Trust in North‐East England. A thematic analysis was used to explore the perceived clinical relevance, clarity and utility of the items that are contained within the FACE Child and Adolescent Risk Assessment Suite.FindingsEmerging themes highlighted that items such as criminality and fire‐setting be added to the violence risk assessment schedule; a structured approach for risk of sexual harm be utilised; and an eating disorder risk assessment be included.Practical implicationsClinicians viewed the FACE Child and Adolescent Risk Assessment Suite as a structured and comprehensive risk management tool that also demonstrated potential clinical utility. CAMHS clinicians’ views of the potential benefits of risk assessment schedules appear to be influenced by the perceived balance between comprehensiveness and ease and rapidity of administration. Further studies relating to validity and reliability are currently ongoing.Originality/valueThis is the first qualitative exploration of a comprehensive and flexible approach to risk assessment in a youth mental health setting.
Women who use secure services: applying the literature to women with learning disabilities
Authors: Fish Rebecca 
Published: July 2013

PurposeThis paper aims to review research of relevance to women with learning disabilities, focusing in particular on literature which is applicable to women with learning disabilities who use forensic services.Design/methodology/approachResearch involving women with learning disabilities over the past 30 years was sought out and reviewed, and literature relating to women living in locked wards (including those without learning disabilities) was focused upon. Related themes such as the BPD diagnosis, self injury, and aggression are explored.FindingsThe author found very little research relating to women with learning disabilities who use secure services, particularly which included quotes from the women themselves.Research limitations/implicationsThe author recommends that more research in this area is needed, primarily research which includes the voices of women service users themselves.Originality/valueThis paper will be relevant to all staff who work with women in secure services.
Design of contracts between knowledge-intensive service firms in comparative property right settings
Authors: Rosenbaum Stephen 
Published: July 2013

Purpose
– This article aims to explore how knowledge-intensive service firms design inter-firm contracts to govern the exchange of highly intangible and inseparable knowledge under varying degrees of property right protection.

Design/methodology/approach
– This research uses a multiple case study of management consulting firms domiciled in Serbia and Albania.

Findings
– Firms domiciled in relatively weak property right settings prefer more informal contracts, whereas those in settings of superior property right protection favour greater formality as a means of encouraging the creation and sharing of knowledge, whilst concurrently mitigating the threat of opportunism.

Research limitations/implications
– This article contributes new knowledge with regard to the design of inter-firm contracts to govern the sharing of highly intangible and inseparable knowledge. In terms of theory, it employs a transaction cost economics approach in which inter-firm contracts are decomposed into five requisite provisions, which are then related to the degree of formality.

Practical implications
– Knowledge-intensive service firm managers should assess the degree of property right protection when considering the degree of formality of inter-firm contracts.

Originality/value
– The study constitutes the first attempt to empirically examine how knowledge-intensive service firms craft contracts in different property right settings. With the burgeoning number of cross-border collaborative partnerships between such firms, it offers important insights into the choice of governance mechanism in different property right protection settings.
A segmentation of adolescent online users and shoppers
Authors: W. Hill William , E. Beatty Sharon , Walsh Gianfranco 
Published: July 2013

Purpose
– The purpose of this study is to identify key motivations for adolescents using and shopping on the internet, and to segment the sample based on these motivations.

Design/methodology/approach
– This research occurs in two phases: a qualitative phase involving interviews with adolescents aged 12-15 and parents of adolescents in this age group; then, a quantitative phase using a survey (n=360) to measure the motivations and other key profiling variables identified in the qualitative phase and the literature review.

Findings
– The research identifies five basic motivations and two shopping motivations influencing adolescent online usage and shopping. Next, a cluster analysis is conducted using the motivations developed and is used to identify segments of adolescent internet users and shoppers, which are subsequently described.

Research limitations/implications
– The sample of adolescents was taken from a town in the southeast USA. Caution should be taken when generalizing to adolescents outside this region.

Practical implications
– This research identifies for internet marketers the different types of adolescent internet users and shoppers. It also recognizes key motivations that marketers should consider when targeting adolescents.

Originality/value
– This research is the first to identify important segments of adolescents based on their motivations for online usage and shopping, and builds on a limited stream of research relative to adolescents and internet shopping.
Can environmental performance rating programmes succeed in Africa? An evaluation of Ghana's AKOBEN project
Authors: Boatemaa Darko‐Mensah Adowa , Okereke Chukwumerije 
Published: July 2013

PurposeThe purpose of this paper is to describe and analyse Ghana's AKOBEN programme which is the first environmental performance rating and public disclosure programme in Africa. Furthermore, by means of a SWOT analysis, the article assesses the suitability of AKOBEN as a veritable tool for promoting good environmental governance in Ghana specifically and Africa in general.Design/methodology/approachThe description of the design, scope and operation of the AKOBEN programme is based on 42 semi structured interviews and series of informal interactions with officials of Ghana's Environmental Protection Agency (EPA) – the organisation that runs the AKOBEN project, industry participants, civil society representatives and other stakeholders. This extensive interaction with relevant actors and stakeholders and the analysis of extant literature on environmental disclosure projects provided the basis for a Strength, Weakness, Opportunity and Threat (SWOT) analysis of Ghana's AKOBEN programme.FindingsAKOBEN possesses several elements that make it capable of being an effective environmental governance tool in Ghana. These include inter alia high level political support, comprehensive rating criteria and transparency in the design of the programme. However, certain weaknesses such as the absence of a specific legal and institutional framework among others could undermine the chances of the programme attaining its full potential. Other African countries can reasonably copy the AKOBEN model with success.Originality/valueAssessment of Africa's first ever environmental rating programme provides insight that can help Ghana to consolidate on the strengths while addressing the weaknesses of the rating programme. Other African governments considering the establishment of a similar rating programme can learn a lot from the analysis of Ghana's EPA's AKOBEN programme.
Building a unique online corporate identity
Authors: Abdullah Zulhamri , Shahrina  , Abdul Aziz Yuhanis 
Published: July 2013

PurposeThe purpose of this paper is to examine the current state of mission and vision statements on corporate websites of Malaysian and Singaporean corporations based on Aaker's brand personality dimensions and analyze how the dimensions are effectively used to develop a unique corporate identity.Design/methodology/approachContent analysis is employed to examine similarities and differences for 300 Malaysian and 214 Singaporean consumer corporations based on Aaker's big five brand personality framework.FindingsGenerally most companies tend to publish and communicate their mission and vision statements visibly to general stakeholders. First, both Malaysian and Singaporean companies have weak brand personality dimensions which reflect the projection of corporate identity of companies. Second, there is a significant difference in the brand personality dimensions between Malaysian and Singaporean consumer corporations. Finally, evidence showed that most Malaysian and Singaporean companies rather failed to position themselves in the marketplace using brand personality dimensions in their vision and mission statements. This may affect their overall organizational direction in building a unique corporate identity and gaining competitive advantages within the context of a global business environment.Practical implicationsThe study acknowledges the increase in communicating the mission and vision statements on the corporate websites of Malaysian and Singaporean corporations. However, there is a need for corporations in Malaysia and Singapore to orchestrate their core competence in order to develop a unique corporate identity in a global business environment.Originality/valueThe study contributes to the corporate identity literature in providing an insight into how corporations communicate the desired brand personality through their websites for the critical inquiry of the dominant coalition and main stakeholders.
A framework to attain brand promise in an online setting
Authors: Alwi Sharifah , Azwan Ismail Shahril 
Published: July 2013

PurposeThis study aims to investigate how price and other service brand attributes (such as website attractiveness, efficiency, privacy, fulfilment) determine e‐brand promise/reputation and the e‐loyalty of shoppers in an online setting.Design/methodology/approachUsing the convenience sampling method, a survey research was carried out during a two‐day airline exhibition among experienced respondents who had purchased online tickets in the past. To identify what determines online brand reputation and its effect on e‐loyalty, structural equation modelling using the two‐step approach was performed.FindingsFulfilment and competitive price offers have the most significant impact on e‐loyalty, with a full mediation impact (via online brand reputation), whilst website attractiveness has a partial impact. These simultaneously confirm the role of e‐brand reputation as a mediator construct and its antecedents and its relationship with e‐loyalty.Research limitations/implicationsThe mediation impact further increases the strength of brand reputation as a construct when modelling consumer responses in an online setting. In particular, the full indirect impact (price and fulfilment) was able to explain how online brand reputation was formed and brand promise can be achieved.Practical implicationsThe practical contribution of the study and its managerial implications can be seen in the context of defining strategy and positioning. By confirming that different brand enactments are found in different settings (for example, price, fulfilment, site's attractiveness), this study offers some insights into a company's site strategic brand positioning and differentiation. For example, appropriate enactments, such as price, fulfilment and the attractiveness of the site, could be addressed when designing and enhancing online brand reputation and e‐loyalty. Sample size limitation and generalisation is limited to within the internet airline setting.Originality/valueWhile existing research mainly focuses on the effect of service quality and image attributes of e‐loyalty, the current research focuses on other aspects of brand differentiation – e‐brand reputation and the important influencing elements, such as price and website attractiveness – which hitherto have often been ignored in an online setting. In other words, this study highlights the most important attributes that will help to “meet” the online service brand promise through e‐brand reputation.
Corporate brand‐rapture theory: antecedents, processes, and consequences
Authors: Lloyd Stephen , Woodside Arch 
Published: July 2013

PurposeThis study seeks to provide analytical insights into corporate brand‐rapture (CBR), its antecedents and consequences, and contributes to methodology for modeling CBRs.Design/methodology/approachThe paper defines the construct and develops a theory that explains how corporate brand‐rapture works and is testable empirically.FindingsCBR merits further investigation as a potentially valid, operational concept in marketing that underpins the conscious and unconscious drivers of the corporate brand's strongest stakeholders and that lays the foundations of research into corporate brand‐rapture communication.Research limitations/implicationsThe paper, while remaining conceptual, identifies a dynamic concept of interest to researchers and to corporate brand marketing management and proposes seven fundamental propositions for modeling CBR.Practical implicationsThe paper provides researchers and corporate brand marketing with a more rigorous understanding of the foundations of engagement with a corporate brand.Originality/valueThis paper is the first so far on CBR theory and provides insights that are important to corporate brand marketers and their communications strategies.