bluuebunny/crossref_metadata_2025_split huggingface dataset:
Electronic service quality in online shopping and risk reduction strategies
Authors: Vos Angeliki , Marinagi Catherine , Trivellas Panagiotis , Eberhagen Niclas , Giannakopoulos Georgios , Skourlas Christos 
Published: August 2014

Purpose
– The purpose of this paper is to investigate risk reduction strategies in online shopping through the perspective of buyer’s trust.

Design/methodology/approach
– An explanatory research approach is adopted to identify cause-and-effect relationships between e-quality and customers’ loyalty, satisfaction and trust. This approach is accomplished through field research, which is based on a structured questionnaire that utilizes the E-S-QUAL tool, which is a multiple-item general scale for measuring electronic service quality. The sample is consisted of 92 e-buyers (consumers).

Findings
– The field research revealed that three e-quality dimensions, namely, ease of use, customization and assurance, e-scape and responsiveness, have significant positive effects on e-loyalty and e-satisfaction. Regarding e-trust, only customization and assurance exerts a significant positive effect.

Research limitations/implications
– The field research provides in-depth understanding of relationships among e-loyalty, e-satisfaction and e-trust. The majority of the respondents are young people living in Athens, Greece, highly educated, with a relative low monthly income.

Originality/value
– This study investigates how trust is affecting the consumers’ engagement to e-commerce, suggesting the appropriate security that should be taken to mitigate perceived risks. Reviewing security measures can help reduce risks of an e-company and simultaneously enforce the level of trust and customers' intentions to buy.
Developing and managing digital service ecosystems: a service science viewpoint
Authors: Kutsikos Konstadinos , Konstantopoulos Nikolaos , Sakas Damianos , Verginadis Yiannis 
Published: August 2014

Purpose
– The need for modern enterprises to seamlessly interoperate poses significant challenges on their capabilities for engaging in multiple business networks. This paper considers a particular type of business network, namely, “service ecosystems”, and proposes architecture for enabling business firms to: control dissemination and usage of the resources they contribute to the ecosystem; and develop corresponding service offerings.

Design/methodology/approach
– A literature review informed our research work and contextualized the development of relevant research questions. The research questions were based on unstructured, creative techniques (e.g. brainstorming), combined with rigorous requirements specification for software tools developed as part of this research. Overall development was based on service science and enterprise interoperability research, distilled in four principles that provided the context and direction for this work.

Findings
– Three key components of the proposed architecture were developed: service map, which identifies the building blocks needed to construct a service ecosystem; interoperability model, as a decision-making mechanism for dynamic (re-) arrangement of a service map’s building blocks; and shared service infrastructure for the provision of support services to all ecosystem participants.

Originality/value
– This research has advanced current thinking in developing and managing service ecosystems. By adopting a service science viewpoint (service value co-creation, value-in-use), a holistic approach for building collaboration capabilities is described: at the enterprise level, it pertains to decision-making mechanisms for service provision; at the ecosystem level, it pertains to a software platform for managing common collaboration tasks.
Intangible-driven value creation: supporting and obstructing factors
Authors: Shakina Elena , Molodchik Mariya 
Published: August 2014

Purpose
– This study aims to investigate the factors that support or obstruct market value creation through intangible capital.

Design/methodology/approach
– The paper explores the impact of intangibles and exogenous shocks on corporate attractiveness for investors measured by market value added. Specifically, the relationship between intangible-driven outperformance of companies, measured by economic value added (EVA) and a number of intangible drivers on macro-, meso- and micro-levels is analyzed. It is supposed that the process of value creation is not only confined to companies’ performances. The empirical research was conducted on > 900 public companies from Europe and the USA during the period of 2005-2009.

Findings
– The study establishes that investment attractiveness is affected by intangibles. It is found that a company’s experience, size and innovative focus facilitate value creation. An unexpected result was revealed concerning countries’ education level, which appears to be an obstructive condition for intangible-driven value creation.

Research limitations/implications
– The study reveals the significance of industry belonging for intangible-driven value creation. Nevertheless, it does not discover the particular characteristics of industry that influence corporate attractiveness for investors. These issues could be addressed in future research.

Practical implications
– The findings established in this study extend the understanding of the phenomenon of intangible capital and enable the improvement of investment decision-making.

Originality/value
– The study emphasizes the holistic framework of market value creation by analyzing a number of strategic crucial factors in line with EVA.
Consumer confusion proneness: insights from a developing economy
Authors: Tjiptono Fandy , Arli Denni , Bucic Tania 
Published: August 2014

Purpose
– The purpose of this paper is to examine young consumers’ general tendency to become confused and its effect on the word of mouth, trust, and consumer satisfaction in Indonesia – the largest smartphone market in Southeast Asia.

Design/methodology/approach
– A combination of convenience and purposive sampling were used to select the sample of young adults in Daerah Istimewa Yogyakarta (DIY), Indonesia.

Findings
– The results confirm that consumer confusion proneness comprises three dimensions; similarity confusion, overload confusion, and ambiguity confusion among young consumers in the smartphone market. Furthermore, each dimension has different consumer behavioural implications.

Practical implications
– In the context of Indonesia and when targeting young consumers, companies should focus on defining unique product features instead of simply imitating competitor offerings, because similarity confusion negatively affects consumer trust. Moreover, managers should consistently emphasize unique and value-adding features to overload the product. This will lead to increased positive word of mouth, especially with the growing trend of social media usage among young consumers in Indonesia.

Originality/value
– This paper represents a replication of Walsh and Mitchell's (2010) study. It is unique in that it is set in the context of the Indonesian smartphone market – the largest smartphone market in Southeast Asia, and concentrates specifically on the young consumer market. It provides valuable insights into the impact of consumer confusion proneness on the word of mouth, trust, and consumer across this age group and in this market.
The development of brand attitudes among young consumers
Authors: Pagla Maria , Brennan Ross 
Published: August 2014

Purpose
– The purpose of this paper is to examine factors affecting the development of brand attitudes and brand behavior among children aged seven to 12.

Design/methodology/approach
– The study involved a literature review investigating the theoretical models underlying studies of brand attitude development among children and empirical studies of brand attitude development, and an empirical study using a questionnaire administered to a sample of 221 Cypriot children.

Findings
– Cypriot children are found to have high awareness of internationally famous brands. The principal influences on children's brand attitudes are older siblings, parents, and close friends. Brand attitudes are the principal influence on brand behavior (brand requesting and brand buying). Age is found to be an important factor affecting brand buying decisions, with older children more likely than younger children to buy brands.

Research limitations/implications
– Generalization of the results beyond the population from which the sample was drawn should be undertaken with caution. Further research in geographically and culturally close regions would extend this research.

Practical implications
– Cognitive development is very rapid in this age group, and marketers should segment for age. Younger children are more influenced by intra-family socialization factors, older children more by extra-family socialization factors.

Originality/value
– The study investigated the relatively under-explored pre-teen age group, and examined children across a sufficiently wide age range to encompass different stages in models of child cognitive development. The research context (a Mediterranean country) is also original.
Consumers' willingness to pay for ethical attributes
Authors: Mai Li-Wei 
Published: August 2014

Purpose– In recent years, there has been a big increase in the use of ethical attributes as marketing appeals. The purpose of this paper is to examine consumers’ willingness to pay for three selected ethical attributes, namely “Organic”, “Recyclable Packaging” and “Fairtrade” in monetary terms.Design/methodology/approach– A modified choice-based experimental design with manipulation of the key constructs was used to estimate the mean value of how much consumers are willing to pay for the selected attributes attached to a box of premium chocolates. The results are based on the responses of a total of 208 consumers.Findings– Of the three attributes, “Recyclable Packaging” has the strongest influence on the purchase decision, although this attribute generates the least additional value. The aggregated result shows that although consumers are willing to pay more for the product with ethical attributes than the one that is without, still around a half of them are not willing to pay more. In terms of demographics, the results show no significant differences between the two genders or different age groups in their willingness to pay for ethical attributes. As might be expected, willingness to pay was correlated with the level of consciousness of the ethical attributes.Originality/value– The findings of this study help management to think practically about the value consumers willing to pay for the selected attributes. The results show a significant synergy in a combination of ethical attributes in products.
The roles of the school librarians as information literacy specialists
Authors: Lo Patrick , Chao-chen Chen Joyce , Dukic Zvjezdana , Youn You-ra , Hirakue Yuji , Nakahima Masaaki , Yang Guanghui 
Published: August 2014

Purpose– The purpose of this study is to examine and compare the different roles and expectations of the school librarians as information literacy (IL) instructors between Hong Kong, Japan, Shanghai, South Korea, and Taipei. School librarians are not merely managers of the school libraries nowadays; they are also expected to serve as administrators, teaching consultants, information specialists and IL teachers, etc. Unfortunately, in many countries, especially in Asia, there has always been a lack of understanding on the parts of the classroom teachers and school administration about their role as IL specialists in the public school system.Design/methodology/approach– The school librarians in Hong Kong, Japan, Shanghai, South Korea and Taipei were invited to take part in a questionnaire survey. A total number of 466 self-completed questionnaires were collected from all 5 regions.Findings– The results indicated that the school librarians in both Taipei and South Korea outperformed the other regions, in terms of the scope and extent of duties and responsibilities these school librarians undertook as IL skills instructors. The staffing and organizational structures amongst the school libraries in Taipei also tended to be far more affluent and “departmentalized” in comparison to the other four regions. Results also indicated that the amount of IL instructions carried out by the school librarians were directly proportional to the frequencies of collaborations the school librarians carried out with other subject teachers as well as the extent the librarians themselves could contribute to the curriculum as both information consultants and curriculum facilitators. Finally, the amount and level of reference duties performed by these school librarians for supporting the teaching of other subject teachers was another factor contributing to the overall success of IL instructions programmes being carried out.Originality/value– The complex interactions of global trend and local responses in education system cannot easily be understood without the use of comparative studies (Arnove and Torres, 1999). The value of comparative studies lies in its potentials in highlighting the strengths and deficiencies of the education systems being examined and thereby identifying valuable features of both foreign and local systems, as well as exposing defects for necessary improvements. Nevertheless, there has been a lack of cross-regional comparative research on IL programmes carried out via school libraries in East Asia. This study aims to provide a cross-analysis of empirical data collected in five different regions in East Asia for examining the issues of the role of the school librarians as IL skills specialists, by looking at their relationships with other colleagues as well as their role as curriculum facilitator within the school community as a whole.
Academic librarians’ perceptions of the benefits and challenges of adopting e-learning for continuing professional development in Lagos state, Nigeria
Authors: Ngozi Anasi Stella , Ali Hussaini 
Published: August 2014

Purpose
– The aim of this paper is to examine and discuss academic librarians’ perceptions of the benefits and challenges of adopting e-learning for continuing professional development.

Design/methodology/approach
– To elicit the necessary information, this study adopted a descriptive survey design, using questionnaire as instrument for data collection. The study population consists of five tertiary institutions – two universities, two polytechnics and one college of education, selected as sample using the purposive sampling technique. The study also conducted a literature review on studies done on benefits and challenges of e-learning for professional development. The literature review is built on resources from online and offline.

Findings
– Academic librarians in Lagos State were unanimous in their perception of benefits and challenges of adoption of e-learning for continuing professional development. The major benefits of e-learning were that e-learning opens up new frontiers for professional learning, supports knowledge generation and management and gives librarians an opportunity to broaden their knowledge. However, the major challenges to adopting e-learning for continuing professional development were inadequate power supply, inadequate knowledge of how to operate e-learning tools and limited bandwidth.

Practical implications
– This paper establishes that the role of academic librarians in the provision of information for learning and study in academic institutions places them in an advantageous position to engage in e-learning activities for professional development. It also extols the need for top library management to deploy all resources within their reach to develop technology-enhanced learning system. This should also be complemented with the development and implementation of e-learning curriculum in library schools in Nigeria to inculcate e-learning culture.

Originality/value
– The paper contributes to empirical research on e-learning for continuing professional development among librarians in Nigeria. Librarians who are interested in professional development will find this article useful.
What to expect when you are not expecting to be a publisher
Authors: L. De Groote Sandra , M. Case Mary 
Published: August 2014

Purpose
– The purpose of this paper is to outline the evolution of University of Illinois at Chicago’s (UIC) journal hosting service from the initial phase of setting up a server to host journals through to the point of offering a suite of library publishing services. The UIC has been hosting Internet-based journals since the 1990s.

Design/methodology/approach
– In this study, challenges and steps taken for inclusion in PubMed, archiving in PubMed Central and developing policies and parameters of support are discussed.

Findings
– Venturing into the world of Library as Publisher is not the decision that should be taken lightly, but supporting affordable scholarly publishing, when successful, is rewarding.

Originality/value
– This paper will be of value to libraries considering offering journal hosting services.
A planning perspective for library journal publishing services
Authors: Mattson Mark , Friend Linda 
Published: August 2014

Purpose
– The purpose of this paper is to provide a practical framework and guidance, based on the authors’ local experience, for libraries investigating or in the early stages of planning to offer scholarly publishing services for journal literature. While the authors use a number of publishing tools and platforms at Penn State, based on the content and needs of the requester, here the focus is on a model of using Open Journal Systems for a range of needs from peer-reviewed scholarly journals to more informal publications such as student research.

Design/methodology/approach
– Penn State Libraries Publishing and Curation Services has been both defining the philosophy and building the mechanics for delivering a formal publishing services program for a variety of clients and formats. This article traces the authors’ journey as a facilitator within the research life cycle.

Findings
– The authors’ results from working with a range of clients show that there will need to be an equally varied range of publishing options to meet the expectations. A descriptive service template available in advance plus a flexible approach to implementation is the authors’solution. The authors use the concept of “tiers of service” where the Libraries and the journal proposers agree on roles and expectations as part of the negotiation and implementation processes. Such an approach allows for some creativity and also offers efficiency in dealing with the universal requirements for discoverability, appearance, workflow management and intellectual property oversight.

Originality/value
– The authors’ experience emphasizes the consultation and data gathering process, and its importance to a successful journal project collaboration.
Flooding and UK commercial property investment: what is the risk?
Authors: Pottinger Gaye , Tanton Anca 
Published: August 2014

Purpose
– This paper aims to examine the approach of UK institutional funds to considering flood risk to property investments in the light of their fiduciary duty, the widespread floods in 2007 and 2010 and the predicted increase in future incidence due to climate change. It explores the due diligence process and the challenges to investment decision-making and to property valuation. The case is made for further research to establish the extent of UK investment property potentially at risk from flooding, the degree of risk exposure and the way the risk is translated into valuations.

Design/methodology/approach
– A comprehensive literature review informed the design of interviews with senior managers in major investment funds, their professional advisers and other stakeholder representatives, including environmental consultants, valuers, solicitors, lenders and the insurance industry. Case studies illustrate how the due diligence process is used to identify risks, inform purchase decisions and devise mitigation and management actions.

Findings
– Property represents about 4 per cent of investments managed in the UK, but there is no clear picture of where and how much could be at risk of flooding. There is a common false assumption among investors that risk levels are unlikely to change and a reluctance to expose an otherwise hidden problem.

Originality/value
– Property is an important diversification asset in investment portfolios, underpinning individual pension, insurance and savings plans. Prior research indicated flood risk to commercial investment property was under-researched; a need for awareness raising; and for guidance relevant to investors and their professional advisers.
Non-public contracts, cash flows and firm value: the case of Lockheed
Authors: Deshpande Shreesh , Jog Vijay 
Published: August 2014

Purpose
– This study aims to examine a large, non-disclosed production contract awarded to Lockheed Corp. in the context of a trade-off between a contractually required non-disclosure clause and the need (as a publicly traded firm) to disclose material information to its shareholders. This production contract generated significant cash flows to the firm as evidenced by growth in its earnings. However, the existence of the production contract and its contribution to Lockheed’s earnings, was not disclosed by the firm to shareholders and potential investors while the production contract was being executed.

Design/methodology/approach
– The authors examine the market reaction to several key contract events which were not disclosed at the time they occurred, in compliance with the contractually required non-disclosure clause.

Findings
– A statistically significant stock price reaction around the time of the award of this non-public contract, indicative of trading by some capital market participants using non-public information was documented.

Originality/value
– Because similar large non-public contracts funded by the government are common in the industrial economy, we conclude by discussing implications for organizational structure, firm’s cost of capital, equity-based compensation and market efficiency.