bluuebunny/crossref_metadata_2025_split huggingface dataset:
Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Authors: A Ahmad Al-Hawari Mohammad 
Published: October 2014

Purpose
– The purpose of this study is to investigate the relationships between e-quality, e-satisfaction and e-loyalty and test how these relationships vary across different levels of customer sociability in the UAE banking industry.

Design/methodology/approach
– The relative importance of customer sociability in the relationships between e-quality, e-satisfaction and e-loyalty was examined. A self-administered questionnaire was developed, and data were collected from a final sample of 245 bank customers. The study’s conceptual model and four hypotheses were tested using AMOS18.

Findings
– E-quality influences e-satisfaction, which, in turn, affects customer e-loyalty. This study’s findings confirm that the relationships between e-quality, e-satisfaction and e-loyalty are stronger if the online banking user is an introvert (less social) rather than an extravert (very social).

Practical implications
– This study demonstrates how bank managers could use the sociability level of their customers to manage the relationships between e-quality, e-satisfaction and e-loyalty.

Originality/value
– The key contribution of this paper is that it demonstrates how the customer sociability level might affect the relationship between customers and online banking services.
Marketing culture to service climate: the influence of employee control and flexibility
Authors: R. Morgan Tyler , Rapp Adam , Glenn Richey, Jr. R. , E. Ellinger Alexander 
Published: October 2014

Purpose– The purpose of this research is to explore how firm market orientation, as a culture, affects the service climate that develops in the firm.Design/methodology/approach– Empirical testing is performed at the managerial level and boundary-spanning employee level as part of this multilevel study. The sample includes participants from a US-based firm operating in the hospitality industry.Findings– Results indicate that a market-oriented firm culture interacts with other elements such as boundary-spanning employee flexibility and control to positively impact the service climate that develops.Research limitations/implications– This research provides theoretical implications for the development of a service climate within a market-oriented firm culture and the influence of managers on boundary-spanning employees in the development of the climate.Practical implications– As managers attempt to develop a service climate through a market-oriented firm culture, they will find success by providing boundary-spanning employees with control and hiring employees that possess flexibility as a personality trait.Originality/value– The framework developed in this research provides insights regarding the multilevel nature of service climate development and the impact of a market-oriented culture.
Executive learning through case discussion
Authors: C. Ickis John , G. Woodside Arch , Ogliastri Enrique 
Published: October 2014

Purpose
– The purpose of this paper is to provide a framework with which to understand the issues that arise in the discussion cases included in this Special Issue and explains the role of case studies in the education of those responsible for leading organizations.

Design/methodology/approach
– This paper is based upon the review of literature from a range of disciplines, all of which is relevant to executive learning; the analysis of the cases and papers in this Special Issue, and interviews with colleagues who use the case method.

Findings
– The case method is useful in the education of managerial decision makers who face complex situations, but it is most effective when the cases contain certain essential ingredients and when the instructor is skilled in discussion leadership. These ingredients include the presence of a protagonist, the deep description of a problematic situation, the existence of at least two reasonable courses of action, and sufficient data to evaluate each alternative. The interactive nature of case discussions reinforces those values and behaviors that associate with civility.

Research limitations/implications
– Since some of the discussion cases were in the process of completion, it was not always possible to evaluate the experience with their use in the classroom.

Practical implications
– The introductory paper points to broader opportunities for the use of the case method, and for its adaptation to experiential learning, than is generally recognized in academia.

Social implications
– The use of discussion cases in management schools, where future business leaders interact with professors and classmates in an environment of critical learning and respect for opinions of others, encourages behaviors of civility.

Originality/value
– This introductory paper is valuable in providing a framework to integrate and make sense of the diverse topics, situations, and contexts described in the cases contained in the Special Issue.
Introducing a disruptive service innovation: a national dilemma in E-Procurement
Authors: Carlos Barahona Juan , M. Elizondo Andrey 
Published: October 2014

Purpose
– The purpose of this paper is to illustrate a unique opportunity to analyze the implications of two different approaches to develop and deploy a national public electronic procurement system.

Design/methodology/approach
– The authors used multiple data collection methods. The data were collected from 2009 to 2013 from primary sources, studies, consulting work, seminars, official documents and the written press. The structure includes a teaching case, a teaching note and a discussion on the potential of case research as a powerful method to elicit valuable insights and knowledge creation.

Findings
– The research shows that literature on E-Procurement and E-Government is oblivious to the disruptive character of this technology in public administration. This case allows the discussion on the consequences of this omission for the success of E-Procurement implementations. Lessons drawn are extendable to other E-Government ventures.

Practical implications
– Despite multiple stakeholder views and a long and difficult debate among different technical platforms, the underlying problem remains unnoticed. The authors show that decisions on E-Procurement implementations should also consider organizational design and adoption of innovation strategies. By re-framing the problem, much of the complexity of the decision disappears.

Originality/value
– Many nations around the world are developing or revamping their National Public E-Procurement Systems, this parsimonious account of a complex decision allows for the exploration and discussion of the various complexities surrounding technological innovations in public management and brings light to a critical and mostly ignore success factor associated with the choice on the implementation and operational model.
Pollo Campero in the USA
Authors: R. Brenes Esteban , Chattopadyay Amitava , Ciravegna Luciano , Montoya Daniel 
Published: October 2014

Purpose
– This case illustrates the challenges that Pollo Campero, a Guatemalan fast food company, faces when expanding in the US market. The purpose of this paper is to stimulate a discussion about consumer segmentation, competitive strategy and the internationalization of emerging market multinationals.

Design/methodology/approach
– The case study is based on primary research conducted in conjunction with the company, including interviews with senior management and an ample review of documents. Secondary sources have been used to gather information about the industry, the US market and consumer segments.

Findings
– The case illustrates that Pollo Campero was initially very successful in the US market because it appealed to consumers of Central American origin. It found it harder to appeal to a broader range of US consumers, who had no emotional attachment to the brand.

Originality/value
– This is a complex, in-depth case study suitable for use with advanced MBA students and practitioners. Depending on the aims of the instructor, different aspects of the case can be highlighted and it can be used in a competitive strategy class as well as in a corporate strategy class or a strategic marketing course. It can be used in a class focussing on brand, positioning and consumer segmentation, a class on competitive strategy in the fast food industry, or a class on the international strategy of emerging market multinationals.
Supercharging case-based learning via simulators
Authors: Pérez-Bennett Antonio , Davidsen Pål , E. López Luis 
Published: October 2014

Purpose– The purpose of this paper is to examine the use of simulators as pedagogical complements to traditional case studies. The research performs experiments with a case and its accompanying simulator to assess the additional learning attained by the use of a case with its simulator as compared to using the case alone. The paper also describes the development and proposed use of cases and simulators combined.Design/methodology/approach– The paper describes the development of one companion simulators, it outlines its proposed use, and it shows the results of an experiment to assess marginal learning with the simulator.Findings– The research finds that simulators increase the understanding of subjects when used to support a case study. Students and teachers perceive the use of companion simulators as valuable.Research limitations/implications– The research provides ground for developing a new generation of case studies in which the traditional case is enhanced and augmented by simulators developed for one particular case and intended to be used only with that case.Practical implications– This research has practical implications in how management is taught and learned.Social implications– The paper has implications in terms of possible changes that can be introduced to the teaching of management in business schools.Originality/value– This research provides one of the few extant assessments of the learning that can be attained with the use of simulators in management education. The research proposes the creation of a new entity, the “Case+Sim” that draws on the traditional strengths of managerial case studies to be used in educating managers, but complements the case studies with simulators, which provide an added value in permitting students to test their thinking using a realistic interactive learning environment.
Alpha Tech: a Brazilian software firm goes international
Authors: T.A. Moraes Sylvia , da Rocha Angela 
Published: October 2014

Purpose
– This strategy-learning case traces the growth of AlphaTech, a publicly traded company in Brazil that is a management software company. The purpose of this paper is to debate whether or not the firm should give more emphasis to internationalization, given its high market share in Brazil, where further gains may be very expensive and difficult. The case is intended to serve as a vehicle to discuss the internationalization process of a software firm from an emerging economy.

Design/methodology/approach
– The case was built using several sources of information, including interviews with two executives in charge of the firm's internationalization process, articles in business newspapers and magazines, a book written by the firm co-founders, reports, and information gathered in the internet.

Findings
– The main issues posed by this case study are: first, the difficulties faced by an emerging market firm to get a sustainable position in international markets; second, the challenges of competing with powerful global multinational corporations (such as SAP and Oracle) in the international marketplace; and third, the need to adapt the firm's international strategy to new threats and opportunities.

Originality/value
– The Brazilian context differs from other BRICS, since Brazilian software firms do not have access to low-cost labor and therefore cannot adopt a low price strategy to compete effectively in international markets, but rather need to build unique capabilities to overcome liabilities of foreignness.
U.S. highway public private partnerships
Authors: Daito Nobuhiko , Gifford Jonathan L. 
Published: October 2014

Purpose
– The use of public-private partnerships (P3s) for infrastructure delivery, particularly for highway projects, has been increasing in the USA. The purpose of this paper is to empirically evaluate the difference of P3s and non-P3 highway projects, in terms of their costs and efficiency.

Design/methodology/approach
– An empirical model of highway construction costs was estimated using a linear regression model that explicitly accounts for the cost differential between the contracts. The differences between efficiencies was also evaluated through a two-stage analysis, where projects’-specific technical efficiencies were first estimated using stochastic frontier analysis and data envelopment analysis, and then the difference in technical efficiencies between the two groups were evaluated through non-parametric tests of means.

Findings
– Controlling for various project characteristics, the P3 highway projects in the USA showed higher initial costs than non-P3 projects. However, the efficiency scores showed no significant difference between the two groups. This inconsistency between initial costs and technical efficiency scores suggests the complexity involved in P3 projects, which are not captured in the efficiency analysis.

Research limitations/implications
– Limited availability of P3 project data due to their immaturity (in cases of P3 projects that include operation and management) and their complex engineering specifications may have caused biased results. Importantly, the study analyzed project costs as of financial close; post-financial close variations, such as change orders during construction, cost/schedule overruns, and renegotiation of contract terms, are beyond the scope of the analysis in this study.

Originality/value
– The present study contributes to the literature as one of the earliest empirical analyses of the performance of highway P3s in the USA. Also, this is one of the first studies to employ frontier analysis methods that focus on the efficiency of highway project delivery.
Beyond virtuality: from engagement platforms to engagement ecosystems
Authors: F. Breidbach Christoph , Brodie Roderick , Hollebeek Linda 
Published: October 2014

Purpose– Understanding the role and implications of information and communication technology (ICT) in service is the key research priority for service science and the management of service quality. The purpose of this paper is to address this priority by providing insights into the role of “engagement platforms” (EPs), physical or virtual customer touch points where actors exchange resources and co-create value. Despite an emerging body of literature that emphasizes the fit between engagement and technology-enabled service contexts, EPs remain ill-defined. Specifically, little is known about the particular types of EPs, their characteristics, and implications for the performance of service ecosystems and managing service quality.Design/methodology/approach– By drawing on two illustrative case studies, the authors investigate and theorize about the characteristics and dynamics of EPs in virtual/physical contexts, and identify if, how and to what extent configurations of EPs may enhance resource exchange within and across service ecosystems.Findings– By building on emerging research at the service/engagement interface, the paper introduces the notion of the “engagement ecosystem,” as a configuration of individual, mutually dependent EPs that represent specific interactivity-facilitative loci. The paper explicates the relevance of the model and highlight opportunities for future research in this emerging field of inquiry.Research limitations/implications– The work addresses the call for research at the intersection of ICT and service science through development and application of the engagement ecosystem concept. The theorizing process draws on two illustrative case studies, and thereby provides a theoretical contribution and foundation for future research in this emerging area.Practical implications– The authors guide managerial decision-making regarding the implementation, adoption, and utilization of engagement ecosystems. Furthermore, the nature of “engagement” as a bridging concept implies that the work can help managers to operationalize service-centric thinking.Originality/value– By showing how individual EPs form engagement ecosystems, the paper bridges theory and practice, and offers new insight in the realm of practical application of the S-D logic.
The contribution of VSA and SDL perspectives to strategic thinking in emerging economies
Authors: Pels Jaqueline , Barile Sergio , Saviano Marialuisa , Polese Francesco , Carrubbo Luca 
Published: October 2014

Purpose– The purpose of this paper is to reflect upon strategic marketing in emerging economies (EEs). It tries to answer the research question: what new business models are enabled by the Viable Systems Approach (VSA) and Service-Dominant Logic (SDL) perspectives?Design/methodology/approach– The paper is developed by integrating two well-established perspectives – VSA and SDL – and applying them to inclusive businesses.Findings– The integration of these perspectives allows the authors to recognize a convergence toward business models that seem to be consistent with the principles of inclusive capitalism. The authors claim that by shifting between a reductionist/static and a holistic/dynamic view, these perspectives can be integrated, thus revealing an interesting contribution to the understanding of inclusive business. Specifically, they contribute by highlighting how the economic and social dimensions are intertwined and by highlighting that the management-thinking perspective, which has dominated in recent decades, should shift toward a more inclusive vision.Research limitations/implications– The paper represents an attempt to address an inclusive capitalism perspective in the context of marketing. Nevertheless, the conceptual reasoning developed in the paper should be further supported by empirical research carried out in the context of EEs.Practical implications– The paper has relevant managerial implications that suggest a rethinking of the business model to market with EEs.Originality/value– The paper contributes to the research on inclusive capitalism by linking it to well-grounded conceptual approaches to business that recapture a harmonious relationship between the economy and society.
Impact of Low Birth Weight Child on Maternal Labour Force Participation: Evidence from Taiwan
Authors: Tsou Meng‐Wen , Liu Jin‐Tan , Wang Kuang‐Hsien 
Published: October 2014

AbstractThis paper examines the impact of having a low birth weight child on maternal labour force participation. We use the instrumental variable technique, the sister fixed‐effects model and the propensity score matching method to control for the endogeneity of child health. Using a unique national merged parent–child data set from Taiwan, the within‐sister estimates indicate that having a low birth weight child reduces female employment during the first 3 years after the birth, by 1–2 percentage points. Furthermore, the adverse employment effect is found to be particularly strong for those mothers who have an illegitimate child with low birth weight.
Development of the Arabic Version of the Preschool Activity Card Sort (A‐PACS)
Authors: Malkawi S. H. , Hamed R. T. , Abu‐Dahab S. M. N. , AlHeresh R. A. , Holm M. B. 
Published: October 2014

AbstractAimThe purpose of this study is to describe the process of developing the Arabic Version of the Preschool Activity Card Sort (A‐PACS) derived from the Preschool Activity Card Sort (PACS), an internationally recognized tool, which uses parent interview, and photographs of pre‐schoolers engaged in typical activities.BackgroundMeasuring participation among preschool children in daily activities is an essential part of the evaluation process by occupational therapists, utilizing valid and culturally relevant measurement tools. Given the newness of the occupational therapy profession in the Arab world, a major obstacle is the dearth of measurement tools especially for pre‐schoolers.MethodsCultural adaptation of the PACS required a four phase process: collection of culturally appropriate activities using focus groups, translation, cognitive pilot testing and validation using two rounds of ranking (Delphi technique). Caregivers interviewed in all phases of the study included 115 participants. All were recruited from different geographical locations and socio‐economic levels in Jordan, and were stratified by age and gender.ResultsNinety‐five activities were generated in the final version of the A‐PACS in which 23 were specific to the Arabic culture. The activities were categorized into self‐care (17), community mobility (16), high demand leisure (11), low demand leisure (17), social interaction (15), domestic (8) and education (11). Based on the A‐PACS, the most common five activities of Jordanian children were drinking, walking on stairs, eating a sandwich, gathering with family and kicking a ball.ConclusionA culturally adapted Arabic form of the PACS emerged from this investigation. This is the first step in developing a psychometrically sound assessment tool to evaluate participation of Arabic‐speaking preschool children.
Adipose‐derived stem cells incorporated into platelet‐rich plasma improved bone regeneration and maturation in vivo
Authors: Cruz Ariadne Cristiane Cabral , Caon Thiago , Menin Álvaro , Granato Rodrigo , Boabaid Fernanda , Simões Cláudia Maria Oliveira 
Published: October 2014

AbstractBackground/AimSome cases of tooth loss related to dental trauma require bone‐grafting procedures to improve the aesthetics before prosthetic rehabilitation or to enable the installation of dental implants. Bone regeneration is often a challenge and could be largely improved by mesenchymal stem cells therapy. However, the appropriate scaffold for these cells still a problem. This study evaluated the in vivo effect of human adipose‐derived stem cells incorporated into autogenous platelet‐rich plasma in bone regeneration and maturation.Material and methodsAdipose‐derived stem cells were isolated from lipoaspirate tissues and used at passage 4. Immunophenotyping and multilineage differentiation of cells were performed and mesenchymal stem cells characteristics confirmed. Bicortical bone defects (10 mm diameter) were created in the tibia of six beagle dogs to evaluate the effect of adipose‐derived stem cells incorporated into platelet‐rich plasma scaffolds, platelet‐rich plasma alone, autogenous bone grafts, and clot. Samples were removed 6 weeks postsurgeries and analyzed by quantification of primary and secondary bone formation and granulation tissue.ResultsAdipose‐derived stem cells incorporated into platelet‐rich plasma scaffolds promoted the highest bone formation (primary + secondary bone) (P < 0.001), the highest bone maturation (secondary bone) (P < 0.001), and the lowest amount of granulation tissue (P < 0.001).ConclusionsAdipose‐derived stem cells incorporated into platelet‐rich plasma scaffolds promote more bone formation and maturation, and less granulation tissue in bone defects created in canine tibia. Therefore, platelet‐rich plasma can be considered as a candidate scaffold for adipose‐derived stem cells to promote bone regeneration.