bluuebunny/crossref_metadata_2025_split huggingface dataset:
Enhancing service delivery through digital transformation in the public sector in South Africa
Authors: Shibambu Amos , Ngoepe Mpho 
Published: August 2024

Purpose
This study aims to explore how service delivery can be enhanced through digital transformation in the public sector in South Africa.

Design/methodology/approach
This case study used a qualitative research approach to obtain data through semi-structured interviews. The units of analysis were made up of individual professionals limited to purposive sampling to select chief information officers, investigators and administrative officers from national government departments and state-owned enterprises. The collected data from 12 participants was thematically analysed. The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa.

Findings
The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa.

Research limitations/implications
The study was limited to the public sector of South Africa; however, its recommendations are applicable to all organisations that need to provide their services using digital transformation.

Practical implications
Practically, the implications of this study will serve as a resourceful benchmark for the public sector and other organisations.

Social implications
Socially, the implications of this study ensure proper implementation of its recommendations to enhance service delivery in the public sector and other organisations.

Originality/value
Regarding the value that this study brings, it proposes an amendment of the current legislative framework in favour of one that covers digital transformation, which has become dominant in today’s enhanced provision of service delivery.
Digital financial literacy and usage of cashless payments in Jordan: the moderating role of gender
Authors: Shehadeh Maha , Dawood H.M. , Hussainey Khaled 
Published: August 2024

Purpose
This study aims to examine the relationships between various components of digital financial literacy, namely, awareness, subjective knowledge, experience, the digital legal framework and skills, and their influence on the adoption of cashless payment systems among university affiliates in Jordan. It also explores the mediating role of gender in this relationship. The study integrates the Theory of Planned Behavior (TPB) and social role theory (SRT).

Design/methodology/approach
This study uses a cross-sectional survey across 34 Jordanian universities. Data from 418 participants were analyzed, focusing on factor analysis to assess the constructs' reliability and validity and to explore the moderating effects.

Findings
The findings illuminate that digital financial awareness, experience and skills are significant catalysts for using cashless payments among the targeted demographic. In contrast, the digital legal framework and subjective financial knowledge did not significantly influence cashless payment use. Additionally, gender differences emerged, highlighting a stronger association between digital financial experience and cashless payment usage for women.

Originality/value
The study's uniqueness stems from its detailed analysis of digital financial literacy's effect on cashless payment adoption in Jordan's academia, incorporating aspects like legal frameworks, awareness, and skills. It innovatively considers gender's moderating role, adding fresh insights into digital finance practices. Using the TPB and SRT, the research connects theory with Jordan's empirical data, suggesting strategies for education and policy. This work advances understanding of digital financial literacy in fostering a more inclusive digital financial system, contributing significantly to digital finance and behavioral economics literature.
An experimental investigation of environmental knowledge sharing in a supply chain coopetition situation
Authors: Dai Jing , Jin Yao “Henry” , Cantor David E. , Elking Isaac , Guntuka Laharish 
Published: August 2024

PurposeDespite the important role that suppliers have in enhancing the environmental performance of a buyer firm, previous research has not investigated the individual-level motivations of supplier employees (representatives) in supplier-to-supplier environmental knowledge sharing. Thus, we use insights from the coopetition literature to examine how buyer firms can encourage supplier-to-supplier environmental knowledge sharing with the aim of improving the buyer’s environmental performance.Design/methodology/approachWe empirically test our model using an online vignette-based experiment administered to supply chain managers. We contextualized our results using insights from interviews with senior managers representing firms operating in a broad array of industries.FindingsWe find that a supplier representative’s personal environmental values influence their commitment to an environmental consortium with a rival firm, and they are subsequently willing to share proprietary environmental knowledge. In turn, these relationships are moderated by situational factors including competitive intensity and buyer power.Originality/valueThe study of coopetition is an emerging stream of research in operations management. Our findings improve the understanding on how a focal actor within a buyer–supplier coopetitive network can promote environmental knowledge sharing behavior.
What progress has resulted since the Safeguarding Adults Review concerning the deaths of Joanna, Jon and Ben?
Authors: Roach Heather 
Published: August 2024

Purpose
The author, who is Chair of Norfolk’s Safeguarding Adults’ Board (SAB) reflects on the impact of a Safeguarding Adults Review (SAR) and the actions that resulted. The purpose of the paper is to provide an insight into a significant SAR and the resulting actions desinged to change practice.

Design/methodology/approach
The actions illuminate the power of hospitals and politicians over people’s lives. It took the deaths of three young adults with learning disabilities, in a hospital, to move beyond the status quo and organise some very different service responses.

Findings
“Progress summits” have considered local and national actions. There have been important gains and setbacks, including the delayed reform of the Mental Health Act. Despite uncertainties, SAB can be detonators to listening and taking action.

Originality/value
This is a unique insight into the impact of a Safeguarding Adults Review and the actions that resulted from this.
Information experiences of bonsai growers: a phenomenological study in serious leisure
Authors: Mansourian Yazdan 
Published: August 2024

PurposeThe paper reports the findings of a research project exploring the information experiences of bonsai growers in Australia as an example of a serious leisure pursuit.Design/methodology/approachThe study used phenomenology as a qualitative approach in an interpretive paradigm. The data collection technique was a semi-structured interview with open-ended questions, and 23 volunteers were recruited via a maximum variation sampling strategy. The study employed the Serious Leisure Perspective and Information Experience as its theoretical frameworks.FindingsBonsai growers rely on three primary sources of information: publications, people, and plants. They use formal and informal publications across various media. They interact with fellow bonsai growers to share experiences and seek advice. The shape and conditions of bonsai trees are sources of embedded information that help them to make informed decisions in their practice. They have a culture of information sharing on many grounds, such as local clubs, online forums, and workshops. Their embodied information manifests in their sophisticated skills of shaping bonsai trees to express the aesthetic principles of this ancient art.Research limitations/implicationsThe findings are contextual and cannot be generalised. A generalisation of the result needs to be tested in a broader population.Social implicationsEngaging in the bonsai hobby often fosters a sense of community among bonsai enthusiasts. Understanding these social connections can contribute to the development of supportive networks and enhance belongingness.Originality/valueThe study contributes to understanding the information experiences in serious leisure. It offers new evidence-based insights that can inform the design of information systems and services tailored to the needs of leisure pursuers.
Unveiling the complexity of social commerce continuance intention: a fuzzy set qualitative comparative analysis
Authors: Aref Mayada M. 
Published: August 2024

PurposeComprehending the determinants influencing the sustained engagement in social commerce assumes paramount importance for its success, particularly within the context of developing countries. This study employs complexity theory to examine the antecedents of the intention toward social commerce continuance.Design/methodology/approachA structured online survey was designed to collect data regarding four behavioural factors: satisfaction, trust, online social support, and continuance intention. The net effect of each construct was evaluated using a symmetrical modelling technique, and to identify the asymmetric effect, the fuzzy-set qualitative comparative analysis was conducted.FindingsThe findings of the structural equation modelling confirmed the importance of satisfaction and online social support for continuance intention. The asymmetric analysis revealed three recipes leading to social commerce continuance intention and three combinations for its absence, contributing to understanding the complexity of online consumer decision-making.Research limitations/implicationsTheoretically, this research highlights the interplay between online social support, trust, satisfaction, and s-commerce continuance intention. Gaining insights into the main factors influencing social media participants' behaviour assists business organizations and policymakers to foster the growth, and the sustainability of the s-commerce.Originality/valueCombining two distinct methodologies, the findings of this paper allow for a comprehensive exploration of the multifaceted dynamics that underlie consumer behaviour and provide actionable insights for businesses seeking to refine their strategies within the dynamic realm of social commerce. Further, the study offers a valuable roadmap for marketers and policymakers to enhance consumer relationships and augment the efficacy of social commerce initiatives.
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor
Authors: Chang Sue-Ting 
Published: August 2024

Purpose
Service robots offering low-contact services are trending in the hospitality industry. Nevertheless, there is limited empirical research on consumer perspectives. Using the stimulus-organism-response (SOR) model, this study aims to investigate consumer acceptance of service robots and explores the relationships among stimuli (coolness and affinity), organisms (utilitarian and hedonic value) and responses (behavioral intention).

Design/methodology/approach
This study uses a purposive sampling method and conducts a questionnaire survey in restaurants with service robots in Taiwan. A total of 554 valid responses are analyzed, and confirmatory factor analysis and structural equation modeling are performed.

Findings
The findings reveal that coolness and affinity positively influence utilitarian and hedonic values, whereas utilitarian and hedonic values positively affect behavioral intention. Additionally, these values mediate how coolness and affinity impact behavioral intentions, showing that coolness more significantly influences hedonic value, while affinity has a greater effect on utilitarian value.

Originality/value
As a theoretical basis, the SOR model examines the relationships among stimulus, organism and response. This study comprehensively investigates the factors influencing consumer perception toward service robots, testing the applicability of this theory in the food and beverage industry and expanding its practical value. Additionally, the author introduces the “fit” concept, indicating that, for maximum effect, coolness pairs best with hedonic value and affinity with utilitarian value.
Political paradigms and vocational education policy in Indonesia: a document analysis
Authors: Yasdin Yasdin , Muksins Muksin 
Published: August 2024

Purpose
This study aims to explore vocational education as stated in the basic constitution, law, government and ministerial regulations in the Indonesian context. This study aims to outline the Indonesian vocational education paradigm based on regulatory documents.

Design/methodology/approach
This research uses a qualitative document analysis approach by extracting vocational themes regarding senior high school and higher education from the available documents. The keywords used for document document analysis are education, vocational school and vocational higher education. These words are forced to be used to distinguish the types and levels that exist in Indonesian education.

Findings
The findings of this study identified that the political paradigms of vocational education, such as equality and justice, naming (regulative), purpose and life skills, the curriculum of local cultural value, decentralized authority, link and match and future paradigms are important themes raised in this study. This is a study to explore the politics of Vocational High School and Vocational Higher Education in Indonesia.

Research limitations/implications
The vocational education policy documents in Indonesia that were analyzed may have been forgotten. As a result, the forgotten documents are not included in the analysis document. Forgotten interpretations and documents are part of the limitations of this research.

Practical implications
It is hoped that the findings of this research will have an impact on improving vocational education policies in Indonesia. This can also be a comparison for other countries in looking at vocational education paradigms and policies. In general, these research findings can help in improving vocational education policies. However, this research still has limitations in terms of the number of documents analyzed.

Originality/value
This study contributes to the promotion and political debate of vocational education nationally and internationally. The study further explores how interest groups are taking a role in achieving Vocational High School and Vocational Higher Education policies that are compatible with today’s needs and demands.
Assessing Industry 4.0 implementation maturity in manufacturing MSMEs – a graph theory and matrix-based approach
Authors: Mohanta Pulok Ranjan , Mahanty Biswajit 
Published: August 2024

PurposeIn this paper, a graph theory-based maturity model to comprehensively assess the Industry 4.0 maturity level by means of a multidimensional Industry 4.0 maturity score (MIMS) is proposed.Design/methodology/approachThe proposed maturity assessment model is based on (1) the identification of the maturity dimensions and assessment parameters from existing literature and expert opinion and (2) the development of the assessment model based on graph theory and matrix-based approach. The illustrative application of the developed model in two case enterprises is also included.FindingsThe model is configured to include six dimensions having 30 constituent attributes. Unlike the case with many of the previously published models, the proposed model does not evaluate the progress in specific Industry 4.0 enabling technologies, rather the assessment parameters are associated with the functional areas.Practical implicationsWhile the configuration of the proposed model enables a comprehensive maturity assessment, it facilitates the identification of contextual dimensional attributes and assists the enterprises in developing the roadmap for Industry 4.0 implementation aligning to the diverse organizational strategies.Originality/valueDistinctively, the proposed model apprehends the interdependency between the maturity assessment dimensions and their constituent attributes. Also, the maturity model incorporates the assessment of the maturity in the dimension of inbound and outbound integration. While these two dimensions are crucial in the Industry 4.0 ecosystem, to the best of our knowledge, these are not considered by any of the assessment models published so far.
A systematic review and meta‐analysis of the antihypertensive effects of camel milk hydrolysates
Authors: Alhaj Omar A. , Abodoleh Ghaida , Abu Jadayil Seham , Irshaid Nagham , Mehta Bhavbhuti M. , Faye Bernard , Jahrami Haitham A. 
Published: August 2024

This meta‐analysis aimed to estimate the antihypertensive effects of camel milk (CM) hydrolysates, including the variation in camel milk hydrolysates among different hydrolysis types, incubation times, and experimental designs. The antihypertensive effect of CM hydrolysate is expressed as the percentage of angiotensin‐converting enzyme (ACE) activity or IC50 value provided in μg/ml, corresponding to the 50% maximum inhibitory concentration. The greatest random effect of antihypertensive agents (IC50 μg/mL) in vitro was 122.9 at incubation time of 144–216 h. Moreover, the greatest random effect of ACE % in vitro was 76.7 after 48 h of incubation. In vivo, the random effect of ACE % was 62.7, and the incubation time was 0.16–6 h. The antihypertensive effect of CM hydrolysate depends on several factors, including hydrolysis type, incubation time, and experimental design.
External validation of models to estimate gestational age in the second and third trimester using ultrasound: A prospective multicentre observational study
Authors: Self Alice , Schlussel Michael , Collins Gary S. , Dhombres Ferdinand , Fries Nicolas , Haddad Georges , Salomon Laurent J. , Massoud Mona , Papageorghiou Aris T. 
Published: August 2024

AbstractObjectivesAccurate assessment of gestational age (GA) is important at both individual and population levels. The most accurate way to estimate GA in women who book late in pregnancy is unknown. The aim of this study was to externally validate the accuracy of equations for GA estimation in late pregnancy and to identify the best equation for estimating GA in women who do not receive an ultrasound scan until the second or third trimester.DesignThis was a prospective, observational cross‐sectional study.Setting57 prenatal care centres, France.ParticipantsWomen with a singleton pregnancy and a previous 11–14‐week dating scan that gave the observed GA were recruited over an 8‐week period. They underwent a standardised ultrasound examination at one time point during the pregnancy (15–43 weeks), measuring 12 foetal biometric parameters that have previously been identified as useful for GA estimation.Main Outcome MeasuresA total of 189 equations that estimate GA based on foetal biometry were examined and compared with GA estimation based on foetal CRL. Comparisons between the observed GA and the estimated GA were made using R2, calibration slope and intercept. RMSE, mean difference and 95% range of error were also calculated.ResultsA total of 2741 pregnant women were examined. After exclusions, 2339 participants were included. In the 20 best performing equations, the intercept ranged from −0.22 to 0.30, the calibration slope from 0.96 to 1.03 and the RSME from 0.67 to 0.87. Overall, multiparameter models outperformed single‐parameter models. Both the 95% range of error and mean difference increased with gestation. Commonly used models based on measurement of the head circumference alone were not amongst the best performing models and were associated with higher 95% error and mean difference.ConclusionsWe provide strong evidence that GA‐specific equations based on multiparameter models should be used to estimate GA in late pregnancy. However, as all methods of GA assessment in late pregnancy are associated with large prediction intervals, efforts to improve access to early antenatal ultrasound must remain a priority.Trial RegistrationThe proposal for this study and the corresponding methodological review was registered on PROSPERO international register of systematic reviews (registration number: CRD4201913776).
Availability of behavioral health crisis care and associated changes in emergency department utilization
Authors: Burns Ashlyn , Vest Joshua R. , Menachemi Nir , Mazurenko Olena , Musey Paul I. , Salyers Michelle P. , Yeager Valerie A. 
Published: August 2024

AbstractObjectiveTo determine whether availability of behavioral health crisis care services is associated with changes in emergency department (ED) utilization.Data Sources and Study SettingWe used longitudinal panel data (2016–2021) on ED utilization from the Healthcare Cost and Utilization Project's State ED Databases and a novel dataset on crisis care services compiled using information from the Substance Abuse and Mental Health Services Administration's National Directories of Mental Health Treatment Facilities. A total of 1002 unique zip codes from Arizona, Florida, Kentucky, Maryland, and Wisconsin were included in our analyses.Study DesignTo estimate the effect of crisis care availability on ED utilization, we used a linear regression model with zip code and year fixed effects and standard errors accounting for clustering at the zip code‐level. ED utilization related to mental, behavioral, and neurodevelopmental (MBD) disorders served as our primary outcome. We also examined pregnancy‐related ED utilization as a nonequivalent dependent variable to assess residual bias in effect estimates.Data Collection/Extraction MethodsWe extracted data on crisis care services offered by mental health treatment facilities (n = 14,726 facility‐years) from the National Directories. MBD‐related ED utilization was assessed by applying the Clinical Classification Software Refined from the Healthcare Cost and Utilization Project to the primary ICD‐10‐CM diagnosis code on each ED encounter (n = 101,360,483). All data were aggregated to the zip code‐level (n = 6012 zip‐years).Principal FindingsThe overall rate of MBD‐related ED visits between 2016 and 2021 was 1610 annual visits per 100,000 population. Walk‐in crisis stabilization services were associated with reduced MBD‐related ED utilization (coefficient = −0.028, p = 0.009), but were not significantly associated with changes in pregnancy‐related ED utilization.ConclusionsWalk‐in crisis stabilization services were associated with reductions in MBD‐related ED utilization. Decision‐makers looking to reduce MBD‐related ED utilization should consider increasing access to this promising alternative model.