bluuebunny/crossref_metadata_2025_split huggingface dataset:
The user as relational entity
Authors: Hyysalo Sampsa , Johnson Mikael 
Published: February 2015

Purpose– “User” is the lingua franca term used across IT design, often critiqued for giving a reductionist portrayal of the human relationship with technologies. The purpose of this paper is to argue that equating “user” with flesh and blood “people out there” is naïve. Not only that, it closes important options in conducting human-centered design.Design/methodology/approach– The authors conceptually elaborate a relational understanding of the user and integrate research findings on user representations found at the intersection of human-centered design and social studies of technology.Findings– The user is best understood as a relational term that bridges between people out there and renditions of them relevant for design. A distinction between “user representations” and “engaged use” is a key distinction to clarify this further. Research to date demonstrates that R & D organizations have a wide range of user representations and positioning human-centered design to these would advance its likely yield.Research limitations/implications– The strategic positioning of user studies and other human-centered design within R & D organizations is a growing research area that merits further research.Practical implications– Descriptions of users would benefit from being more strategic in order to become viable amidst other design concerns. This can be aided by, for instance, visualizing the “users” that different fractions in the company rely on and compare these to the users indicated by human-centered design.Originality/value– The paper makes an original reconceptualization of the user and integrates literature on user representations to open new options for conducting human-centered design.
Examining explorative and exploitative uses of smartphones: a user competence perspective
Authors: Koo Chulmo , Chung Namho , Kim Hee-Woong 
Published: February 2015

Purpose
– The purpose of this paper is to investigate the effects of user competence on two different usage variables related to information systems (IS) infusion: explorative use and exploitative use.

Design/methodology/approach
– Structural equation modeling is used to construct a predictive model of user competence toward IS infusion. Individuals’ responses to questions about attitude and intention to use smartphone were collected and analyzed.

Findings
– The results showed that all first-order factors of user competence were significantly linked to the second-order factor. User competence is then significantly related to IS infusion, both explorative use and exploitative use.

Research limitations/implications
– This study discusses individual usage behavior related to IS infusion usage. The authors conceptualized that exploitative use is different from explorative use. The findings in this study suggest that user competence must be included in IS usage models, especially IS infusion model.

Practical implications
– The results associated with exploitation are more certain and closer in time, while those associated with exploration are more variable. That is, users are likely to innovate through their smart devices related to IS infusion. Smartphone developers and the relevant service providers should decide which factors are more important along the stages of the information technology implementation process. As indicated in this study, knowledge-based user competence together with perceived usefulness influences the usage behavior of smartphone users. Industry players need to consider user competence when they promote their smartphone services.

Originality/value
– The proposed model brings together extant research on IS use and technology acceptance.
Building brand loyalty through user engagement in online brand communities in social networking sites
Authors: Zheng Xiabing , Cheung Christy M. K. , Lee Matthew K.O. , Liang Liang 
Published: February 2015

Purpose– The purpose of this paper is to explore the concept of user engagement in the context of online brand communities. A research model is proposed to explain how brand loyalty is developed through user engagement.Design/methodology/approach– The research model was empirically tested with an online survey study of 185 current Facebook users.Findings– Results revealed that user engagement influenced brand loyalty both directly and indirectly through online community commitment. Users tend to focus on the benefits (rather than the costs) derived from the usage when they engage in an online brand community.Research limitations/implications– The selection of respondents is bound to the Hong Kong area, while Facebook members are globally distributed. In addition, this study involved a cross-sectional design instead of investigating the development of brand loyalty from a long-term perspective.Practical implications– The results inform e-marketers the importance of user engagement behaviors for building brand loyalty through online communities. Strategies that encourage members to engage in online brand communities on social networking sites such as Facebook are also provided.Originality/value– The concept of user engagement in online brand communities is still poorly understood, underscoring the need for theoretically based research of user engagement. This paper enriches the knowledge in the area of brand engagement by presenting a research model that introduces the concept of user engagement in social media research and empirically examines its role in building brand loyalty in online brand communities.
Information technology governance practices based on sufficiency economy philosophy in the Thai university sector
Authors: Jairak Kallaya , Praneetpolgrang Prasong , Subsermsri Pilastpongs 
Published: February 2015

Purpose
– The purpose of this paper is to develop a formal set of information technology (IT) governance practices based on sufficiency economy philosophy (SEP) to support the generic context for Thai universities.

Design/methodology/approach
– The research methodology in this study is divided into two main phases that are conceptualization and operationalization. In the phase of conceptualization, the authors reviewed literature related to the implementation of IT governance in universities and the principles of SEP in order to conceptualize an initial idea of IT governance on the basis of SEP. In the phase of operationalization, the authors performed in-depth interviews with the CIOs of 20 universities, five IT experts, and five SEP experts in order to verify the proposed concept.

Findings
– This study provides two key findings: the IT governance practices based on SEP for Thai universities and the mapping of IT governance practices based on SEP with ISO/IEC 38500.

Practical implications
– The total of 65 practices presented in this study can be used as a guideline for handling of IT governance issues in Thai universities.

Originality/value
– This study provides university IT governance practices based on the principles of SEP that is widely accepted and highly appreciated in Thailand.
The impact of knowledge management processes on organisational performance
Authors: Tubigi Mohammed , Alshawi Sarmad 
Published: February 2015

Purpose– The purpose of this paper is to evaluate knowledge management (KM) processes and to investigate their impact on organisational performance (OP) within the context of the airline industry (AI).Design/methodology/approach– An inductive and deductive qualitative approach was used based on a preliminary study. A pilot study was conducted which involved the use of interviews as a primary data collection method. Content analysis was used to extract and analyse themes from the data.Findings– The study showed that knowledge usage is the most influential aspect of KM in terms of the impact on OP. Moreover, the study revealed that knowledge transfer is a common KM process employed by organisations.Research limitations/implications– This study outlined the findings of a pilot study which aimed to test a proposed conceptual model and to provide an initial understanding of the interrelationships between KM processes and OP. To this end, a number of interviews were conducted in order to consolidate a conceptual model. As such, the nature of this preliminary study imposed some time and context limitations. These limitations will be dealt within later stages of the research journey.Originality/value– The value of the study is generated from the extensive review of the literature it provided which enhanced proposing a conceptual model that was initially tested with the aim of defining an appropriate KM processes within a unique and yet untested context as well as describing the impact of these processes on OP. Determination of KM processes is expected to set a guideline for future research in the AI.
Developing attitudes and intentions among potential entrepreneurs
Authors: Soomro Bahadur Ali , Shah Naimatullah 
Published: February 2015

Purpose
– The purpose of this paper is to explore the attitudes and intentions of individuals towards entrepreneurship with the support of theory of planned behaivour (TPB). This research may contribute to the growing body of knowledge that has begun to explore attitudes and intentions of individuals for self-employment in a developing country.

Design/methodology/approach
– This is an initial part of a longitudinal study in which survey instrument has been adapted for data collection. A random sampling was applied to the students of public and private higher educational institutions of a developing country. For data analysis, Statistical Package for Social Science 20 versions for Windows were used to test the hypotheses through descriptive, Pearson’s correlations and multiple regression analysis techniques.

Findings
– Results of the study showed that all variables are reliable and valid. However, internal consistency among the variables has been found. By using Pearson’s correlations, entrepreneurship intention was found to be significantly and positively correlated to attitudes towards entrepreneurship. A high correlation was found between entrepreneurship intentions and attitudes towards behaviour and low correlation was between innovation and attitudes towards behaivour. However, all independent variables were found positively and significantly related to dependent variable except personal control.

Research limitations/implications
– This study possess limitations such as only quantitative data were obtained for educational institutions. Second limitation is collecting data from small number of samples. Third limitation is use of few variables with direct relationship approach. This study may support the management and practitioners of human resources management and organisational behaviour in assessing and evaluating employee attitudes and behaviours in the organisation.

Originality/value
– Based on real facts, this study provides empirical considerable evidence of individuals’ attitudes and intentions towards the entrepreneurship. Results indicate that that TPB theory factors such as attitudes towards the behaviour, subjective norms and perceived behavioural control and personal and social attitudinal characteristic like achievement, self-esteem, and innovation are important for the development of entrepreneurial attitudes and intentions
Multiple exclusion homelessness: is simplicity the answer to this complexity?
Authors: Miller Robin , Appleton Steve 
Published: February 2015

Purpose
– The purpose of this paper is to explore integration and complexity through the evaluation of a case study service which supports multiply excluded homeless people.

Design/methodology/approach
– A mixed methods theory based evaluation. Data gathering included semi-structured interviews with external stakeholders, analysis of referral and outcome data, focus groups with frontline staff members and managers, and interviews with people living in the service.

Findings
– The service was highly rated by its stakeholders due to its ability to meet the immediate needs of many individuals and to facilitate access and engagement with community and specialist resources. However, not every individual responded to the support that was an offer, and a number were unable to access the service due to the nature of their needs or a lack of capacity in the service. Whilst the service was able to engage community and specialist services this often appeared to be within the parameters set by these services rather than flexibly around the needs of the individual.

Research limitations/implications
– The research is based in one case study service and findings may not be transferable to different local contexts and providers. However, the findings are consistent with previous studies.

Practical implications
– It is possible for commissioners to intervene in the complexities that multiply excluded homeless people experiences through the introduction of a new service. However, this is unlikely to address all of the gaps and fragmentation that people in these circumstances face. It is therefore important that partners are sensitive to such limitations and have a shared willingness to respond to continuing gaps and shortfalls.

Social implications
– Despite specific national policies people continue to experience multiple exclusion homelessness which suggest that more still needs to be done to prevent people from this extremely disadvantaged social circumstance. Whilst specialist services can provide excellent support the response is still fragmented for some people meaning that work to better integrate their responses must continue.

Originality/value
– The paper contributes to the evidence base of support models for multiple excluded homeless people and the factors that can enable a housing support service to respond to such needs. It also provides comment on the relevance of the concept of complex adaptive systems to the study of integration.
Exploring grassroots innovation phenomenon through the lived experience of an Indian grassroots innovator
Authors: Joshi Rajul G. , Chelliah John , Ramanathan Veera 
Published: February 2015

Purpose
– The purpose of this paper is to stir the deliberation on understanding grassroots innovation (GI) phenomenon through the lived experience approach and attempt to address the existing void in current literature.

Design/methodology/approach
– This paper outlines a human science research approach for studying the subjective reality embedded in the GI phenomenon. Such an approach provides a better and more bottom-up understanding of the underlying individual and interpersonal dynamics shaping the GI.

Findings
– This study provides a richer understanding of the underlying individual and interpersonal dynamics shaping the GI phenomena. This may serve as an aid for future research on scaling, managing GI and developing entrepreneurial capabilities of the grassroots innovators (GIrs). The study also confirms that no single unilateral theory can fully explain the lived experiences of the GIrs at the ideation, opportunity recognition, prototyping and scaling stage of GI. Rather, it is quintessential to have an integrated holistic perspective for understanding GI. This study also highlights the importance of hermeneutic phenomenology in pro-poor innovation research and practice in the near future.

Research limitations/implications
– This paper’s main limitation is whether the findings can be generalized in a wider context. The authors acknowledge this limitation. However, the purpose of this study is not to generalize the findings but rather provide a contextual understanding of what constitutes the lived experiences of GI. The authors recommend that a future study covering greater number of GIrs across India be undertaken to gain a better appreciation of the bigger picture.

Originality/value
– Systematic approaches for tapping into GI are conspicuously non-existent and hence a contextual understanding through the proposed holistic lens will assist in thriving of the GI phenomena in South Asian countries such as India.
Retail service quality in India: construct exploration and measure development
Authors: Verma Harsh V , Duggal Ekta 
Published: February 2015

Purpose– Service quality is a perceptual construct that is likely to differ across industries, customer segments and markets. The purpose of this paper is to explore the construct of retail service quality in the Indian context, and identifies quality components as a precursor to developing a quality measure.Design/methodology/approach– Initially, the construct comprehension was done using exploratory research involving customer depth probes and juxtaposing it with the available literature. After defining the broad contours of retail service quality and surface considerations, the study attempted to discover retail service quality dimensions by factor analyzing the collected data.Findings– It was found that retail service quality construct is composed of seven critical dimensions – ambience and layout, salespeople, merchandise, convenience, services, prices and customer care.Research limitations/implications– The specific quality component structure found in this study highlights the need for managers to prioritise their retail operation and marketing efforts in sync with the uncovered quality dimensions.Originality/value– This paper explored the quality phenomenon in the Indian retail context using a bottom-up approach. This paper provides the much-needed insights to firms that are entering the Indian market on what the quality means and the components it is made up of.
Fiat and Chrysler, negotiating for survival
Authors: Caputo Andrea 
Published: February 2015

Purpose
– This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach
– This briefing is prepared by an independent writer who adds impartial comments and places the articles in context.

Findings
– This is a story on how a corporate negotiation can be the turning point for survival. This case study is unusual in the business arena, as it is based on the role of external parties for the success of a strategic negotiation between corporations. It shows how an agreement was fundamental from a management/operational perspective, but impossible from a shareholder perspective. Yet, only thanks to the intervention of external parties that a successful agreement lead to the survival of the corporation.

Practical implications
– This paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

Originality/value
– This briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
Financing later life: why financial capability agendas may be problematic
Authors: Price Debora Janet 
Published: February 2015

Purpose
– The purpose of this paper is to examine the language and cultural assumptions that government uses when proposing policy reforms for the financing of later life, especially in promoting the financial capability of citizens. The author asks what the implications of this political construction are for society.

Design/methodology/approach
– The author examines UK government policy documents from the foundation of the Financial Services Authority in 1997 until 2013. The author analyses these documents to understand the discourses of government for the financing of later life, how powerful these discourses are, and what influence they have on policy and society.

Findings
– The paper shows that the government considers the promotion of the financial capability agenda to be a solution to structural problems in the provision of old age welfare. By controlling the discourse, non-market-based discussions of welfare are closed and any need for examination of the structural causes of inequality in old age is made invisible. The discourse prevents critique of the individualisation of risk and market provided welfare and service delivery, and failures of policy become the failures of individuals as both consumers and regulators.

Originality/value
– The financial capability agenda sounds so sensible and has enrolled so many different organisations in its delivery that it is rare to reflect on the cultural and political assumptions that lie behind these discourses. When these are analysed, the author observes that individualised discourses surrounding money and welfare in later life are so powerful that more collective solutions to issues of financial welfare are closed off from public debate and discussion.
Parents’ knowledge, attitudes, use of pain relief methods and satisfaction related to their children's postoperative pain management: a descriptive correlational study
Authors: Chng Hui Yi , He Hong‐Gu , Chan Sally Wai‐Chi , Liam Joanne Li Wee , Zhu Lixia , Cheng Karis Kin Fong 
Published: February 2015

Aims and objectivesTo examine parents’ knowledge about and attitudes towards pain management, use of pain relief strategies and satisfaction with their children's postoperative pain management, as well as the relationships among these variables.BackgroundChildren's postoperative pain is inadequately managed worldwide. Despite increasing emphasis on parental involvement in children's postoperative pain management, few studies have examined parents’ management of their child's postoperative pain in Singapore.DesignA descriptive correlational study.MethodsA convenience sample of 60 parents having 6‐ to 14‐year‐old children undergoing inpatient elective surgery in a public hospital in Singapore was recruited. Data were collected one day after each child's surgery using the Pain Management Knowledge and Attitudes questionnaire and the Parents’ Use of Pain Relief Strategies questionnaire. Descriptive statistics, Mann–Whitney U tests, Kruskal–Wallis tests and Spearman's rank correlation coefficient were used for data analyses.ResultsParents displayed moderate levels of knowledge, attitudes and use of pain relief methods in relation to their children's postoperative pain and pain management. They were generally satisfied with the management of their child's postoperative pain. There was significant difference in Parents’ Use of Pain Relief Strategies scores between parents with and without previous experience of caring for their hospitalised child. Statistically significant positive correlations were found between parents’ knowledge and attitude, knowledge and satisfaction, attitude and satisfaction, knowledge and pain relief strategies, as well as attitude and pain relief strategies.ConclusionThis study indicates the need to provide parents with more information regarding their children's postoperative pain management. Future studies are needed to develop educational interventions for parents to improve their knowledge and attitudes, which will eventually improve their use of pain relief strategies for their children.Relevance to clinical practiceHealth professionals need to provide more information to equip parents with knowledge and skills regarding paediatric postoperative pain management.