bluuebunny/crossref_metadata_2025_split huggingface dataset:
Antecedents and consequences of in‐store experiences based on an experiential typology
Authors: Yoon Sung‐Joon 
Published: May 2013

PurposeThis paper aims to verify the hypothetical relationships between antecedent and consequence variables of consumer's shopping experiences based on an experiential typology advocated by Schmitt.Design/methodology/approachFirst, the study takes a holistic view of shopping experiences by adopting three experiential components (sensory, affective, and rational) with a view to uncovering the roles of antecedent (shopping motives) and consequence (impulse buying) of shopping experiences. Specifically, the study seeks to affirm the effects of shopping motives on shopping experiences for three types of retail store (department store, discount store, and internet store) and two product types (perfume and detergent). Second, the study confirms whether store type and product type influence the kind of experience preferred by shoppers and verifies whether types of product and store moderate the relationship between shopping motives and shopping experiences. Thirdly, the study investigates the effects of shopping experiences on impulse buying, with special attention given to the role of store atmospherics.FindingsThe study found that shopping motives had significant effects on shopping experiences. Product‐based shopping motive exerted greater significant influence on shopping experiences than experience‐based motive. The result showed that product type (detergent) was a significant moderator between experience‐based shopping motive and sensory experience. And, both department store and discount store were found to significantly moderate between experience‐based motive and affective experience. It also found that affective shopping experience boosted impulse buying and rational experience decreased it significantly at department store. However, no consistent pattern of influence was detected for the effects of atmospherics on impulse buying when examined by store type.Originality/valueThe study results will offer important retailing implications which accommodate customers' experiential needs that are not only consumer‐centric, but also context specific. The study reflects the growing recognition of the role of sensory stimuli, as they were found to influence advertisement and brand effectiveness. Also, antecedents of experiential shopping in relation to its impact on impulse buying have not been fully explored in the past.
Entrepreneurial orientation and the franchise system
Authors: Dada Olufunmilola (Lola) , Watson Anna 
Published: May 2013

PurposeThe purpose of this paper is to understand the franchisor's perception of the role of entrepreneurial strategic orientation (EO) – innovative, risk‐taking, and proactive actions – within the special case of franchised firms, given the opposing forces for standardisation/uniformity and system innovation/adaptation.Design/methodology/approachA cross‐sectional research design, involving a mail questionnaire survey, was employed to collect data from a sample of franchisors operating in the UK. The hypotheses specified in the study were tested using a path model.FindingsThe results show that for franchise organisations, EO is positively related to performance. The recent meta‐analysis conducted by Rauch et al. also demonstrated that the correlation of EO with performance is fairly large (r=0.242). This correlation is consistent with the significant value reported in the study of 0.234. In addition, franchise system support structures were found to be important in fostering EO within the organisation.Research limitations/implicationsFuture studies may consider including other dimensions of EO, notably competitive aggressiveness and autonomy, in exploring the relevance of EO to the franchise system. It would be interesting to also use a longitudinal analysis to examine the long‐term effect of EO on the performance of franchised firms.Originality/valueThe study extends knowledge of the EO‐performance outcomes relationship to the franchising context where the role of EO is presently under‐explored. This could be attributed to the fact that the franchise concept is built on standardisation and uniformity, notions that run counter to the flexible strategies involved in fostering EO.
Learning to be tribal: facilitating the formation of consumer tribes
Authors: Goulding Christina , Shankar Avi , Canniford Robin 
Published: May 2013

PurposeStudies of marketplace cultures emphasize the benefits of communal consumption and explain the ways that brand managers can leverage subcultures and brand communities. The ephemeral and often non‐commercial nature of consumer tribes means that they are more difficult to manage. This paper, aims to suggest that a necessary pre‐requisite for understanding how to engage with consumer tribes is to identify how consumers become members of tribes.Design/methodology/approachData are drawn from a five‐year ethnographic study of the archetypical club culture tribe that utilized a variety of data collection methods including participant observation and in‐depth interviewing.FindingsThe paper identifies “learning to be tribal” as a communal practice that occurs through three interconnected processes of engagement, imagination and alignment.Originality/valueThis paper makes three contributions: it clearly distinguishes between the three main forms of communal consumption found in the marketing literature; it identifies how consumer tribes are formed; and it questions received wisdom and shows how tribal theory can guide managers to offer products and services as learning resources that facilitate tribal practices.
Does using an à la carte or combo set menu affect the performance of a teppanyaki‐style restaurant?
Authors: Fang Chin‐Yi , Peng Pao‐Yu (Jessie) , Pan Wei‐Ta (Woody) 
Published: May 2013

PurposeThe purpose of this study is threefold: to use an innovative metafrontier‐to‐data‐envelopment analysis (MDEA) model incorporating multiple outputs and inputs – including the item revenue, gross profit, food costs, time‐driven labor costs, and other operating expenses (OOEs) – to distinguish four quadrants based on efficiency and profit to offer different strategies to the restaurateur under study; to compare the proficiency levels of the different meal categories of the à la carte and combo set menus using the metatechnology ratio (MTR) via the MDEA; and to use slack‐based analyses with simulation to improve the financial performance of a teppanyaki‐style restaurant.Design/methodology/approachSix months of point of sale (POS) data are obtained from a teppanyaki‐style restaurant. The proposed inputs are categorized into total food costs, total labor cost, the number of processes, and OOEs. Two outputs (total revenue and gross profit) are used to assess the efficiency of the menu items. The MTR is used to differentiate the proficiency level of the heterogeneous meal categories and to create four quadrants based on the efficiency index and financial performance.FindingsThe MTR is lower for the combo set category than for the à la carte category. Four quadrants are obtained based on the efficiency and financial performance to provide further menu suggestions. The MDEA analysis yields menu suggestions that could enhance the overall efficiency and profitability of the menu items. A simulation using these two models is conducted and shows that the restaurant profitability would be 22 percent greater using the MDEA than using the menu engineering model.Research limitations/implicationsBecause there are no publicly listed teppanyaki‐style restaurants in Taiwan and it is difficult to find the same menu in different restaurants, this study consists of only a single restaurant, and the results may not be generalizable to other types of restaurants.Originality/valueThis paper contributes to menu analysis by establishing an efficiency index and using financial performance as criteria for determining which menu items to improve in a teppanyaki‐style restaurant. The MTR of the metafrontier model can differentiate the proficiency level of the heterogeneous categories, such as à la carte and combo set menus. This paper offers empirical results pertaining to the classification of menu items and describes a slack‐based analysis for improving menu items.
Open innovation in SMEs
Authors: Wynarczyk Pooran 
Published: May 2013

PurposeThe purpose of this paper is to assess the impact of open innovation practices on the innovation capability and export performance of UK small and medium‐sized enterprises (SMEs).Design/methodology/approachThe empirical (quantitative) investigation is based on a sample of 64 SMEs in the UK – 33 “open” innovation firms and 31 “closed” innovation firms.FindingsThe overall results demonstrate that the international competitiveness of SMEs is highly dependent on the cumulative effects and interrelationship between two key internal components, i.e. R&D capacity and managerial structure and competencies, coupled with two external factors, i.e. open innovation practices and the ability of the firm to attract government grants for R&D and technological development.Research limitations/implicationsOwing to the size of the sample, it has not been possible to undertake research within the context of specific regional disparities and/or sectoral characteristics.Practical implicationsIn order to achieve and sustain competitive advantage in today's global market, SMEs need to collaborate with universities and other firms to advance and commercialise their technologies through “open innovation”.Originality/valueResults show that open innovation activities and their impact on the international competitiveness of SMEs are complex and multi‐faceted. Essentially, they are highly related to and dependent upon the cumulative effects of, and interrelationship between, several key internal and external factors. Such factors cannot be fully explored through qualitative approaches as they require more complex and rigorous statistical analyses.
Third age self‐employment: a business assistance perspective
Authors: Lewis Kate V. , Walker Elizabeth A. 
Published: May 2013

PurposeThe purpose of this paper is to explore the self‐employment experiences of a group of “third age entrepreneurs” from a business assistance perspective. As well as examining what sources of business assistance are utilised, and what influences such decisions, methods of access and perceived impact are also considered – as are the reasons for non‐use.Design/methodology/approachThe paper is based on data from in‐depth interviews with 14 individuals who entered self‐employment when they were 50 years of age or older.FindingsThe findings from the interviews suggest that there is limited engagement by these older entrepreneurs with the business support infrastructure. Interactions tend to be with a limited number of trusted professionals with whom relationships are already established. There is a lack of demand for initiatives, targeted or otherwise, and a desire to remain independent and self‐reliant.Research limitations/implicationsThe paper reports on a small‐scale qualitative study, and therefore the results are not generalisable.Originality/valueThe paper make a contribution to the small, but critical, knowledge base focused on better understanding third age entrepreneurship. Specifically, it is one of few studies to explore the phenomenon from a support infrastructure perspective.
Harnessing the hidden enterprise culture
Authors: Williams Colin C. , Nadin Sara 
Published: May 2013

PurposeProviding support to off‐the‐books business start‐ups to help them make the transition to legitimacy could be a novel and effective method of creating new legitimate business ventures. The purpose of this paper is to advance understanding of why some business start‐ups operate off‐the‐books so as to explore how public policy might facilitate their transition towards formalisation.Design/methodology/approachTo do this, a survey is reported of 120 business start‐ups in West Cornwall, UK, of which 48 were operating wholly or partially off‐the‐books.FindingsThis study inductively reveals that entrepreneurs' rationales for trading off‐the‐books and the consequent barriers to formalisation differ according to whether the business start‐up is wholly off‐the‐books, a registered business start‐up conducting a portion of their trade off‐the‐books with no intention of further formalising, or a registered business start‐up in transition to legitimacy. The outcome is that policy measures to facilitate formalisation need to be tailored to tackle the varying reasons for each type of business start‐up trading off‐the‐books.Research limitations/implicationsGiven the limited data, more extensive research across varying populations is required to evaluate the wider validity of the reasons for off‐the‐books trading of these different types of business start‐up.Practical implicationsThe paper reveals that the support required to help entrepreneurs to make the transition to legitimacy needs to vary according to the degree to which their venture presently operates off‐the‐books and whether they display any intention to move towards formalisation.Originality/valueThis is the first paper to identify the reasons business start‐ups trade off‐the‐books and the different resultant policy measures required to support their formalisation.
Quality improvements in curricula for Global Studies
Authors: Bader Lena , Bereuther Tabea , Deutsch Elisabeth , Edlinger Julia , Füreder Silvia , Kaspar Emanuel , Köttstorfer Marlene , Mautner Claudia , Rossegger Christine , Samonig Alina , Samonig Stefan , Schuster Christoph , Witz Gerhard , Zotter Victoria , Ahamer Gilbert 
Published: May 2013

PurposeBased on an in‐depth comparison of 20 multicultural university curricula, this article aims to provide practical and implementable suggestions about how to improve such curricula in order to ensure highest and globally compatible academic quality. The recently founded developmental Master's curriculum “Global Studies” (GS) at the University of Graz, Austria serves as a case study.Design/methodology/approachThrough an academic web‐based process of authoring and reviewing, over a dozen students and practitioners in Global Studies have compiled this analysis. Such an approach shows that education technologies significantly enhance peer‐oriented scientific culture. Further networking among universities from every continent, and their students, is also facilitated.FindingsAnalyses conducted by over 50 contributors during 2010‐2013 show first that the Graz‐based curriculum has achieved international quality standards by spanning multiple faculties, disciplines, professional roles, and perspectives regarding globalisation. Secondly, suggestions for improvements pertaining to nine aggregated issues are provided: partner universities, semester abroad, interdisciplinarity, didactics & lectures, practicals, languages, electives, admission of students, and exams.Practical implicationsThe present specific recommendations serve as valuable evidence‐based and authentic input for quality assessment procedures at Graz University, and similarly for other academic curricula elsewhere.Social implicationsPeer‐oriented higher education profits greatly from student input that has undergone an academic peer review procedure. Such quality assurance is favourably implemented via collaborative education technologies such as web platforms with discussion fora.Originality/valueStudents as the core target group in higher education institutions express their own opinion and are valued as experts and stakeholders in a genuinely democratic procedure.
Global inequality and poverty in perspectives of geography
Authors: Altmann Michael , Eisenreich Sophie , Lehner Daniela , Moser Stefanie , Neidl Tobias , Rüscher Valentina , Vogeler Thilo 
Published: May 2013

PurposeOn the educational level, this paper aims to show a practical case of dialogic web‐based learning. It has provided a consensus during a web‐based negotiation game between four different parties on poverty and inequality. On a multicultural level, this paper seeks to offer diverse cultures of argumentation on global poverty.Design/methodology/approachThe methodology is a web‐based and real life negotiation game, namely “Surfing Global Change” which includes structured online review processes on literature‐based research and reflection.FindingsThe paper provides the consensus of four different parties on global development and poverty, and a new system of scaling development based on democratic decisions through a round table for all countries from the global north and the global south.Research limitations/implicationsThe presented dialog and consensus‐finding process concentrates on poverty and inequality from the point of view of the G‐8, NGOs, the global rich and the global poor.Originality/valueThis research, based on literature, is formed through a dialog and consensus finding between four different parties (G‐8, NGOs, the rich and the poor).
Islamic insurance (takaful): demand and supply in the UK
Authors: Coolen‐Maturi Tahani 
Published: May 2013

PurposeThis paper aims to examine empirically whether there is a real demand for takaful products among Muslims in the UK, and to assess the awareness about takaful insurance and its main principles among UK Muslim communities.Design/methodology/approachThe paper uses empirical data collected via an online questionnaire.FindingsThe study shows that the survey respondents are likely to buy car, health, home and home contents insurance if the same cover is offered as conventional insurance and if prices are competitive. The paper also shows that there is quite a lack of awareness about takaful insurance and its main principles among UK Muslim communities, and that most respondents are only aware of the riba and maysir concepts. It also showed that about half the respondents are not sure whether takaful insurance is in accordance with Islam. The majority of the respondents prefer to get takaful products via banking channels rather than from independent takaful institutions. Not surprisingly, the majority of respondents agreed to the use of Arabic terms for the Islamic insurance to show that these are Islamic products and to differentiate them from conventional alternatives in order to attract more Muslim participants.Practical implicationsThis findings presented in this paper would encourage more banks in the UK to develop takaful products to target the rapid increase in Muslim populations in the UK and increase the demand for Islamic insurance products. Some promotion strategies may be needed to increase the customers' awareness of the existing takaful products and, more importantly, to their compliance to the Shariah law. Despite the fact that there is an obvious preference among the survey participants towards using Arabic terms in takaful products, one could argue for the financial benefits of introducing these Islamic insurance products to non‐Muslim customers where Arabic terms are avoided but with the explanations of the main concept of takaful products.Originality/valueThe paper examines empirically (via an online questionnaire) whether there is a real demand for takaful products among Muslims in the UK.
Cultural heritage in building and enhancing social capital
Authors: Murzyn‐Kupisz Monika , Działek Jarosław 
Published: May 2013

PurposeCulture and cultural heritage are usually included in the general discussions on the construction of social capital and its impact on socio‐economic development. Despite that, it seems that there has not been enough in‐depth reflection on the typology and diversity of possible links between heritage and social capital. The purpose of this paper is to focus on an important aspect of heritage impact – its role in creating and enhancing social capital.Design/methodology/approachThe aim of the article is to explain in what ways cultural heritage may constitute a tool, medium or space for enhancing and developing this type of capital. Though the text is mainly of theoretical character, conceptual statements are illustrated with selected cases from Great Britain and Poland, countries which differ significantly with respect to the level of social trust and involvement of residents in non‐governmental organisations, yet both reflect well the broad array of impacts of heritage on social capital.FindingsThe article indicates myriad impacts of tangible and intangible cultural heritage on social capital. It points to significant potential of heritage in terms of providing places of encounters and community hubs, sites of social integration and inclusion, functioning as a source of identity and local pride as well as being a reason for common actions, activities of NGOs and volunteers. Attention is paid also to the possible negative effects of heritage on social capital.Practical implicationsIt seems necessary to include this aspect of heritage impact in policy making, not only in the field of culture and monument protection but also in other spheres, taking into account both positive and negative potential of cultural heritage with respect to social capital.Social implicationsThe article focuses on an important social aspect of heritage impact in the local and regional context, which should be taken into account by managers of heritage institutions and sites.Originality/valueA new, coherent typology of impacts and links between heritage and social capital is proposed, which may be useful to different level public authorities and organizations and also helpful to practitioners in the field of heritage management, with respect to social implications of heritage projects and activities conducted by them.
Knowledge transfer channels to Vietnam for process improvement
Authors: Machikita Tomohiro , Ueki Yasushi 
Published: May 2013

PurposeIn the globalized economy, it is becoming increasingly necessary for firms in emerging economies to adopt advanced knowledge and technology from external sources, both domestic and abroad. This paper aims to identify knowledge flows through domestic and international customer‐supplier relationships that cause gaps in quality assurance, cost reduction, and timely delivery among firms in emerging countries.Design/methodology/approachThe authors constructed an original dataset on production networks within manufacturing firms in Vietnam (including Hanoi and the surrounding region) and estimated statistical models for the relationship between face‐to‐face interactions within a supply chain and QCD (Quality, Cost, Delivery). Findings from in‐depth interviews with Japanese firms in emerging economies complement the quantitative analysis.FindingsThe incidence of face‐to‐face interactions between two firms within a production chain via resident engineers significantly explains the variation in performance of total quality management among firms in Vietnam under controlling vertical ownership within a chain. Since the authors could find no significant correlations between transactions of goods along the supply chain and QCD, it is safe to say that transfer of intangible assets among interconnected firms may cause the difference in QCD among firms in Vietnam.Originality/valueThis represents the first systematic quantitative research on the asymmetric gains from face‐to‐face interactions with downstream and upstream firms, and it offers a new development in the study of transfers of intangible assets within a supply chain in Asian emerging economies.