bluuebunny/crossref_metadata_2025_split huggingface dataset:
Low carbon buildings: a solution to landlord-tenant problems?
Authors: Greenough Richard , Tosoratti Paolo 
Published: July 2014

Purpose
– The purpose of this paper is to identify the factors present in successful energy efficiency investments that might indicate how to resolve the landlord-tenant dilemma in existing and new commercial property.

Design/methodology/approach
– The paper reviews literature to indicate the importance of energy efficiency in buildings and to explore the barriers to such investments, including problematic landlord-tenant relationships. Such relationships have been investigated by the International Energy Agency, and a similar approach is used here in two case studies in new and existing buildings. These studies explore the nature of landlord-tenant relationships and the importance of policy and standards of building performance.

Findings
– In neither case did landlord-tenant issues constitute barriers to investments in energy efficiency, however, these investments were made for other reasons than simple cost savings. Construction of new commercial property to Passivhaus standards ensures a high-build quality and a comfortable building with low-energy costs. The added value to tenants may justify the cost of construction. The cost of investments in energy efficient buildings can also be justified by the enhanced reputation of landlords which may be more valuable than a DEC rating. In neither case was the commercial Green Deal felt to be an attractive funding mechanism.

Practical implications
– Conclusions based on these case studies must be regarded as tentative, so future studies of successful energy efficient buildings should be undertaken to explore the motivation to invest, particularly the relative importance of indirect benefits of energy efficiency.

Originality/value
– One of the case study buildings is exceptionally energy efficient and is the result of a particularly open and effective contractual relationship. Further study of such cases may suggest a new approach to landlord-tenant problems of energy efficiency, even in refurbishment of existing buildings.
Should all service firms follow the recessionary advertising prescription?
Authors: L. Keel Astrid , Bourdeau Brian 
Published: July 2014

Purpose
– The purpose of this study is to investigate whether different types of service firms, experience-based or credence-based, benefit equally from the prescription to increase advertising during recessions.

Design/methodology/approach
– The research consists of three steps: using the Hodrick–Prescott (HP) filter to extract the cyclical component of the time series, estimating the level of cyclical comovement and estimating the relationship between comovement and stock price.

Findings
– The results suggest that experience-based service firms benefit financially from adopting the advertising “prescription” that encourages firms to increase advertising during recessions. Credence-based firms, however, experience negative financial returns when they implement the advertising “prescription”.

Research limitations/implications
– The limitations are data from US firms and a smaller sample size. The use of the HP filter may be considered a limitation, as other filtering methods may be utilized. The results suggest that academics’ and practitioners’ advertising “prescription” is not a one-size-fits-all strategy for service firms.

Practical implications
– Managers must be aware that the type of service their firm provides influences whether increasing or decreasing advertising spending during a recession has a positive or negative impact on financial performance. Credence-based firms, such as those in the banking and insurance industries should avoid increasing advertising spending during recessions, as it may lead to negative financial performance. Experience-based firms, such as those in the entertainment and travel industries, benefit financially from increased advertising during recessions.

Originality/value
– This research is first to investigate the differential impact of recessionary advertising on service firms.
Investigating brand equity of third-party service providers
Authors: Grant David , Juntunen Jouni , Juga Jari , Juntunen Mari 
Published: July 2014

Purpose
– The purpose of this paper is to apply theory and techniques from the services and marketing literature to a supply-chain context consisting of a shipper or seller, a customer or buyer and a third-party logistics service provider (3PL) to investigate corporate brand equity resulting from service quality, customer satisfaction and customer loyalty towards the 3PL.

Design/methodology/approach
– A conceptual model was developed from the literature and tested with Finnish industrial firms using an online survey. Data were analysed using structural equation modelling to examine relationships among the four constructs.

Findings
– Hypothesised relationships among the four constructs in the conceptual model were supported; however, the relationship between loyalty and corporate brand equity was weak.

Research limitations/implications
– This investigatory research is based on a one-country sample making transferability and generalisability to other countries difficult.

Practical implications
– The findings of this research should enable 3PL managers to determine those service offerings most important to shippers and customers, develop a service package using such offerings to satisfy their needs and thus build loyalty and corporate brand equity with both.

Originality/value
– This paper adds to our knowledge of these constructs in a supply-chain context, particularly for 3PLs, and provides an interdisciplinary approach to research in the supply-chain domain.
The impact of corporate social responsibility (CSR) performance and perceived brand quality on customer-based brand preference
Authors: Tingchi Liu Matthew , Anthony Wong Ipkin , Shi Guicheng , Chu Rongwei , L. Brock James 
Published: July 2014

Purpose
– This paper aims to investigate how corporate social responsibility (CSR) performance (i.e. to the environment, society and stakeholders) and perceived brand quality influence brand preference. The mediating effect of perceived brand quality on the relationship between CSR performance and brand preference is also studied.

Design/methodology/approach
– In 2011, 243 valid responses to questionnaire surveys were collected from a convenience sample in China. Regression analyses were used to test the hypotheses.

Findings
– Customers’ brand preference can be enhanced by CSR performance. Performance in each of the three CSR domains (i.e. environment, society and stakeholders) positively impacts brand preference, although to different degrees. The impact of CSR on stakeholders has the strongest influence on Chinese customers’ brand preference among the three CSR domains. Perceived brand quality was found to be a mediator of the relationship between CSR performance and brand preference.

Research limitations/implications
– This research studies the relationship between CSR performance and brand preference. Results show CSR performance is not the strongest predictor of branding outcomes, its explanatory power is comparatively weaker than that of perceived brand quality. Additionally, we found a mediating effect of perceived brand quality on the relationship between CSR performance and brand preference.

Practical implications
– Brands can be more attractive to Chinese consumers when brands take appropriate investments in CSR activities. A socially responsible brand is not guaranteed to yield a competitive advantage. Instead a competitive advantage will more likely result through the employment of the appropriate CSR strategies, with a focus on stakeholders’ interests.

Originality/value
– The current research contributes to the literature by finding that not all CSR activities are equally effective. Customers in emerging markets still appear to be focused more on the quality of brands and, to some extent, stakeholder CSR practice, as these provide direct benefits to customers. Findings of this study also support the notion that Chinese consumers are beginning to use CSR information to evaluate brands.
Mediating effects between World Games identification and licensed merchandise
Authors: Cheng Lee-Joy , Yeh Chin-Chia , Wong Seng-Lee 
Published: July 2014

Purpose
– The purpose of this paper is to explore consumer decision-making factors related to purchases of licensed merchandise, while focussing on how consumers’ identification with the 2009 World Games (WG), perceptions of quality and attitudes toward collecting, affect the decision-making model with regards to purchasing intention.

Design/methodology/approach
– The research model is based on the study of Kwak and Kang (2009), but also includes an assessment of consumers’ collecting attitudes. A purposive sampling method was adopted and data were collected from 1,985 valid samples via questionnaire surveys during the 2009 WG in Kaohsiung, Taiwan. Structural equation modeling was used to test the decision-making model presented in this study.

Findings
– The results reveal that consumers’ intentions with respect to purchasing licensed merchandise are influenced most by their attitudes toward collecting, followed by the perceived quality of the merchandise. The findings also suggest that the greater the perceived quality of licensed merchandise, the more positive the consumer attitude toward collecting. Lastly, the study finds no direct effect between respondent WG identification and intention to purchase licensed merchandise.

Research limitations/implications
– An exploratory concept proposed in this study, WG identification, is quite different from either event or place identification. In this study, due to its influence on at least two other relationships, the effects of one's attitude toward collecting prove to be much more complicated than the previous literature suggests. Since all data were collected in Taiwan, the research findings may have been influenced by particular local cultural and political factors, and therefore might not be well informed by inferences drawn from western populations.

Practical implications
– It was found that emphasizing the collectability of licensed merchandise is the most effective strategy for increasing consumer purchasing intention and promoting sales of merchandise at similar international events and competitions. This finding should encourage those interested in increasing consumers’ purchasing intention to pay more attention to the importance of licensed commemorative merchandise.

Originality/value
– Due to a lack of first-hand data on the consumption of licensed merchandise at major international events and competitions, little direct empirical research has been done in Taiwan. This study is the first attempt to explore this issue.
A visual interactive method for service prototyping
Authors: Jung Bae Dae , Seong Leem Choon 
Published: July 2014

Purpose– Despite the importance of the service design process, existing prototyping methods still have technical limitations, thus hampering the development of realistic service-experience simulations that can effectively reproduce service delivery situations and environments. In this study, a service-prototyping method based on 3D virtual reality (VR) technologies, the physical environment of a test bed, and related standard management procedures are described. In addition, a service-prototyping process for a servicescape is proposed based on a case study of an actual duty-free shop. The paper aims to discuss these issues.Design/methodology/approach– The study adopts a qualitative approach, using case studies to undertake a design and improvement plans for brand guidance structures for the brand observation convenience of customers in a duty-free shop.Findings– The findings of the study suggested environmental components and concept of 3D VR based test bed as an effective tool at the stage of service prototyping the core of new service development (NSD), and introduced practical methods for service prototyping in actual duty-free shop. The case study is significant due to the fact that it proved validity and practicality of the methods applied to service prototyping topic derivation and test process through target service analysis rather than optimal alternative selection.Practical implications– This study emphasizes the importance of prototyping during NSD and the value of the service prototyping test bed for practical use. It also proposes guidelines for the establishment and management of the test bed.Originality/value– In terms of service design research, this study also presented detailed operating procedures and methods through the new concept and in-depth case study of service prototyping using 3D VR technology.
Did you enjoy the library? Impact surveys in diverse settings
Authors: Poll Roswitha 
Published: July 2014

Purpose
– The purpose of this paper is to examine the adequacy of impact surveys for identifying library influence on highly diverse populations.

Design/methodology/approach
– Projects calculating an economic value of library services have become nearly familiar in the last decades, while attempts to identify an influence of library use on people's lives and on society are still somewhat rare. Probably the most suitable and manageable instrument for impact assessment is the survey, whether print or online, used separately or combined with interview techniques. The paper describes recent projects using impact surveys for diverse populations and compares their goals, target groups, and results. The focus is on impact in the sense of changes in people resulting from the contact with library services, not on economic value of libraries.

Findings
– The impact projects that are analysed, though differing strongly in outer conditions, populations and goals, show the applicability of the survey method for impact assessment, but also the need for adapting the method to the specific conditions.

Research limitations/implications
– Studies on library impact are ongoing, and methods are still developing. The paper shows a snapshot of the present situation.

Originality/value
– The paper concentrates on the most-used instrument of impact assessment; surveys. Based on practical examples it shows advantages and challenges of the method and gives recommendations for format and content of surveys in different settings.
Developing a Quality Model at University Library Services Sunderland
Authors: Grieves Kay , Halpin Michelle 
Published: July 2014

Purpose– The purpose of this paper is to share the ways in which University Library Services Sunderland, created and embedded a quality model, to engender service-culture change, ensure engagement with and best use of library services and capture and demonstrate evidence of the value of the library's contribution to the student experience. Launched in 2008 the Quality Model initiative is ongoing and has become the established way of working.Design/methodology/approach– The approach is of particular significance as Higher Education (HE) libraries are increasingly challenged to demonstrate their contribution to the academic experience and are exploring the role of cultural change to facilitate this. Although designed to meet the specific aims at Sunderland many of the techniques will be transferrable to the strategic priorities of other HE libraries.Findings– The creation and embedding of the Quality Model is enabling us to successfully nurture cultural change, to re-shape customer relationships and to capture and demonstrate the impact.Originality/value– The University of Sunderland Quality Model differs from many library performance models in that it takes an holistic approach. It aims to inform and shape cultural change and lead a strategic approach to customer relationship management in order to facilitate the capturing of impact evidence and demonstrate the value of the contribution. It is self-formed and based upon strategic marketing principles and underpins university priorities.
Using video to trace the embodied and material in a study of health practice
Authors: Hopwood Nick 
Published: July 2014

Purpose– To explore the methodological implications of sociomaterial theory for qualitative research about practice. The purpose of this paper is to assess the potential and limitations of video stimulus to discussion about practice as embodied and material, and to theorise this in terms of epistemic objects.Design/methodology/approach– A video based on a residential child and family service in Sydney was used as a stimulus in six focus group discussions with researchers and professionals in child and family health. Three focus groups were held in Sweden, and three in the British Isles, settings where a similar approach to supporting families with young children is established. A sociomaterial perspective, drawing on Schatzki's practice theory and Knorr Cetina's notion of epistemic objects informed the design and methodologically focused analysis.Findings– The use of video is shown to be successful in facilitating and prompting participants to reflect and comment on practice as embodied and material. However, the analysis also accounts for more problematic nature of this approach, exploring the affective connections and illusion of totality that can be associated with video screenings. An alternative, based on line drawings, is suggested, and the paper concludes by raising further questions about data reduction and stimulus artefacts.Originality/value– The turn to sociomaterial theory has huge potential, but its methodological implications remain unexplored. This paper contributes original perspectives relating to the use of video in a qualitative study, offering innovative theorisation and discussion of stimulus material as epistemic objects, which offers fresh insights into significant methodological prospects and problems.
Exploring power relations embedded in medication communication processes on general medical wards
Authors: Liu Wei , Manias Elizabeth , Gerdtz Marie 
Published: July 2014

Purpose– The purpose of this paper is to examine power relations embedded in verbal and non-verbal medication communication processes that involve nurses, doctors, pharmacists and patients in two general medical wards of an acute care hospital.Design/methodology/approach– This paper reports on the findings of an ethnographic study investigating medication communication processes in hospital spatial environments. It was theoretically informed by the work of Norman Fairclough. Data collection methods comprising video-recordings and video reflexive focus groups were employed. Fairclough's critical discourse analytic framework guided data analysis.Findings– Four different forms of power relations between clinician-patient, nurse-doctor, clinician-organisation and multidisciplinary interactions were uncovered. Nurses asserted their professional autonomy when communicating with doctors about medications by offering specific advice on medical prescribing and challenging medication decisions. Video reflexivity enabled nurses to critically examine their contribution to medication decision-making processes. Clinicians of different disciplines openly contested the organisational structure of patient allocation during medical discussions about management options. Clinicians of different disciplines also engaged in medication communication interchangeably to accomplish patient discharge.Originality/value– An investigation of existing power relations embedded in medication communication processes within specific clinical contexts can lead to a better understanding of medication safety practices. Video reflexive focus groups are helpful in encouraging clinicians to reflect on their practice and consider ways in which it could be improved in how power relations are played out.
The information milieu of remote sensing: an overview
Authors: Blake Linda , A. Warner Timothy 
Published: July 2014

Purpose
– This paper aims to provide an overview of issues relevant to scientific information literacy within the context of the remote sensing, a cross-cutting scientific discipline. The authors examine the range of sources of scientific information, trends in publishing and the characteristics of scholarly articles in the field of remote sensing. They focus on challenges in finding and using information, as well as current trends and emerging issues.

Design/methodology/approach
– Issues pertinent to teaching information literacy and particularly remote sensing research and lifelong learning are reviewed, drawing on the knowledge and experience of the authors, as well as published resources.

Findings
– The large and increasing volume of publications in remote sensing suggests that professionals in this field require a contextual understanding of knowledge production and dissemination in remote sensing, as well as specific literature search skills.

Research limitations/implications
– Just as for the field of remote sensing, scientific knowledge dissemination is changing rapidly. The full implications of electronic publications have probably not yet been realized in remote sensing, but have already changed the landscape considerably. In particular, open-access publications may have significant implications for both scholars and libraries.

Practical implications
– This paper will be useful to information professionals, including librarians, who will benefit from a deeper understanding of remote sensing literature and how remote sensing information is produced, stored and disseminated. This knowledge is essential for teaching remote sensing students advanced information literacy skills.

Originality/value
– Librarians, as well as educators and professionals in the field of remote sensing, require information on the context of remote sensing knowledge production and dissemination as a key component of information literacy. A review of the literature did not reveal current treatment of information literacy in the field of remote sensing.
Psychology guides and information literacy
Authors: Pendell Kimberly , Armstrong Annie 
Published: July 2014

Purpose
– This study aims to provide an understanding of current practice and informs the further development of guides as key instructional tools. To assess the existing landscape of research guides as instructional tools, researchers examined the instructional content and associated media formats of online psychology research guides.

Design/methodology/approach
– Researchers devised an instrument utilizing Standard Two of the Association of College and Research Libraries’ (ACRL’s) Psychology Information Literacy Standards and inventoried the instructional content and associated media formats of a sample set of 36 psychology research guides.

Findings
– Although online research guides offer a platform for presenting instructional content in myriad formats, it was found that the sample set of psychology research guides rarely incorporated instructional content.

Research limitations/implications
– Psychology course guides were not part of the sample set; it is possible that guide authors approach the addition of instructional content in course guides differently than in general psychology subject guides.

Practical implications
– This paper provides an overview of how libraries are, or are not, using research guides as part of their instruction program. The researchers propose a framework for adding instructional content to psychology guides using Standard Two.

Originality/value
– Considering the ubiquity of online research guides on academic library Web sites, little research on the existing integration of instructional content into guides has been published. This study offers a snapshot of current guide practice and proposes a practical, systematic and unique model for aligning information literacy standards with guide content areas which has not been proposed elsewhere.