bluuebunny/crossref_metadata_2025_split huggingface dataset:
On the use of rhetoric in promoting enterprise resource planning systems
Authors: Lepistö Lauri 
Published: March 2015

Purpose– The purpose of this paper is to improve the understanding of the rhetoric used to promote enterprise resource planning (ERP) systems, which are complex organisation-wide software packages inherently connected to the domains of management and organisation.Design/methodology/approach– The study adopts a post-essentialist view on ERP systems and takes the form of a rhetorical analysis. Engaging in rhetorical scholarship in the area of technological change and management fashion literatures, this paper offers a close reading of a management text on ERP systems by Thomas H. Davenport published in 1998 in theHarvard Business Review.Findings– The rhetorical analysis distinguishes and identifies three rhetorical strategies – namely, rationalisation, theorisation and contradiction – used to promote ERP systems and thus involved in the construction of the phenomenon revolving around ERP systems.Originality/value– In spite of the importance of the rhetorical analysis of information technology in the context in which they operate, this paper argues that constructions of ERP systems should also be analysed beyond organisation-specific considerations. It further suggests that both researchers and practitioners should take seriously the rhetoric invoked by the well-known management writer that may easily go unnoticed.
Enabling innovation and creativity in market-oriented firms
Authors: Božic Ljiljana , Ozretic-Došen Ðurdana 
Published: March 2015

Purpose– The relationship between market orientation and innovation has been the subject of numerous studies. While some find positive effects, the others argue negative effects of market orientation (or its components). The majority of the critique regards mostly its potential to limit creativity and the technological breakthrough. Concerns over its benefits for commercialization of an innovation are less pronounced. The purpose of this paper is to address the implementation of market orientation in new product development activities and seek to find if they follow different patterns or whether the whole concept is applied equally in successful innovating firms.Design/methodology/approach– The study relies on qualitative methodology. Findings are based on seven case studies. Cases are selected according to theoretical sampling. In order to collect the data the authors employ interviews.Findings– The research findings support the assumption that the general principles of customer and competitor orientation are subject to different manifestations. However, no forms of interfunctional orientation have been identified.Originality/value– The findings of the study can help us to understand how market oriented firms establish a suitable setting for creativity and innovation and enable innovation development.
Head nurses’ decision-making when managing ethical dilemmas
Authors: Zydziunaite Vilma , Lepaite Daiva , Åstedt-Kurki Päivi , Suominen Tarja 
Published: March 2015

Purpose– The purpose of this paper is to characterize issues related to head nurses’ decision making when managing ethical dilemmas.Design/methodology/approach– The study is qualitative descriptive, in which researchers stay close to the data. The data were collected in the format of unstructured written reflections. Inductive conventional latent qualitative content analysis was applied to the data.Findings– The issues of head nurses’ management of decision making in ethical dilemmas relate to the following aspects: taking risks in deviating from the formalities, balancing power and humaneness, maintaining the professional hierarchy, managing resistance to change, managing with limited options, and experiencing the decline of nurse’s professional and/or human dignity.Research limitations/implications– Reflections in written form were preferred to semi-structured interviews and the researchers were unable to contact the participants directly and to ask additional questions. All the reflections were produced in a language other than English.Practical implications– The issues of head nurses’ management of decision making in ethical dilemmas reveal the gap between societal expectations and the opportunities to improve nursing leadership in health care organizations.Social implications– The issues of head nurses’ decision making when managing ethical dilemmas are related to contexts that reflect the attitudes of society and health care system toward nursing management.Originality/value– The study adds to the understanding of issues of the management of decision making in ethical dilemmas. It is an ongoing systematic process that encourages head nurses to learn from practice and manage the quality of care by empowering themselves and nurses to take responsibility for leadership.
Social media usage in hotel human resources: recruitment, hiring and communication
Authors: Gibbs Chris , MacDonald Fraser , MacKay Kelly 
Published: March 2015

Purpose
– The purpose of this study is to explore the use and non-use of social media (SM) by North American hotels for human resource (HR) activities.

Design/methodology/approach
– This exploratory study used an online survey and a sampling frame of 1,711 North American hotels with 300 or more rooms, excluding economy properties. With a response rate of 17.1 per cent and a defined population, data were weighted to reflect the midscale, upscale and luxury market classes.

Findings
– Slightly more than half of North American hotels use SM for HR activities. Higher service level hotels are related to SM HR use generally; midscale properties report higher usage for internal communication. Use of SM in hotel HR is more focused on marketing versus recruitment activities.

Research limitations/implications
– The generalizability and, therefore, implications are limited to North American hotels, midscale or higher with 300 or more rooms. Future research should complement this broad-based study by delving more deeply into rationale for HR communication over hiring functions for SM and its overall adoption for HR in the hospitality industry.

Practical implications
– This study provides an understanding of how SM is being used and its perceived usefulness across a variety of HR activities. The findings will inform the application of SM for hotel HR purposes.

Originality/value
– This is the first empirical study about SM and HR practices in the North American hotel industry.
Greedy particle swarm and biogeography-based optimization algorithm
Authors: Ababneh Jehad 
Published: March 2015

Purpose
– The purpose of this paper is to propose an algorithm that combines the particle swarm optimization (PSO) with the biogeography-based optimization (BBO) algorithm.

Design/methodology/approach
– The BBO and the PSO algorithms are jointly used in to order to combine the advantages of both algorithms. The efficiency of the proposed algorithm is tested using some selected standard benchmark functions. The performance of the proposed algorithm is compared with that of the differential evolutionary (DE), genetic algorithm (GA), PSO, BBO, blended BBO and hybrid BBO-DE algorithms.

Findings
– Experimental results indicate that the proposed algorithm outperforms the BBO, PSO, DE, GA, and the blended BBO algorithms and has comparable performance to that of the hybrid BBO-DE algorithm. However, the proposed algorithm is simpler than the BBO-DE algorithm since the PSO does not have complex operations such as mutation and crossover used in the DE algorithm.

Originality/value
– The proposed algorithm is a generic algorithm that can be used to efficiently solve optimization problems similar to that solved using other popular evolutionary algorithms but with better performance.
A novel global harmony search method based off-line tuning of RFNN for adaptive control of uncertain nonlinear systems
Authors: Allouani Fouad , Boukhetala Djamel , Boudjema Fares , Xiao-Zhi Gao 
Published: March 2015

Purpose
– The two main purposes of this paper are: first, the development of a new optimization algorithm called GHSACO by incorporating the global-best harmony search (GHS) which is a stochastic optimization algorithm recently developed, with the ant colony optimization (ACO) algorithm. Second, design of a new indirect adaptive recurrent fuzzy-neural controller (IARFNNC) for uncertain nonlinear systems using the developed optimization method (GHSACO) and the concept of the supervisory controller.

Design/methodology/approach
– The novel optimization method introduces a novel improvization process, which is different from that of the GHS in the following aspects: a modified harmony memory representation and conception. The use of a global random switching mechanism to monitor the choice between the ACO and GHS. An additional memory consideration selection rule using the ACO random proportional transition rule with a pheromone trail update mechanism. The developed optimization method is applied for parametric optimization of all recurrent fuzzy neural networks adaptive controller parameters. In addition, in order to guarantee that the system states are confined to the safe region, a supervisory controller is incorporated into the IARFNNC global structure.

Findings
– First, to analyze the performance of GHSACO method and shows its effectiveness, some benchmark functions with different dimensions are used. Simulation results demonstrate that it can find significantly better solutions when compared with the Harmony Search (HS), GHS, improved HS (IHS) and conventional ACO algorithm. In addition, simulation results obtained using an example of nonlinear system shows clearly the feasibility and the applicability of the proposed control method and the superiority of the GHSACO method compared to the HS, its variants, particle swarm optimization, and genetic algorithms applied to the same problem.

Originality/value
– The proposed new GHS algorithm is more efficient than the original HS method and its most known variants IHS and GHS. The proposed control method is applicable to any uncertain nonlinear system belongs in the class of systems treated in this paper.
Simultaneous knowledge-based identification and optimization of PHEV fuel economy using hyper-level Pareto-based chaotic Lamarckian immune algorithm, MSBA and fuzzy programming
Authors: Mozaffari Ahmad , Azad Nasser L. , Fathi Alireza 
Published: March 2015

Purpose
– The purpose of this paper is to probe the potentials of computational intelligence (CI) and bio-inspired computational tools for designing a hybrid framework which can simultaneously design an identifier to capture the underlying knowledge regarding a given plug-in hybrid electric vehicle’s (PHEVs) fuel cost and optimize its fuel consumption rate. Besides, the current investigation aims at elaborating the effectiveness of Pareto-based multiobjective programming for coping with the difficulties associated with such a tedious automotive engineering problem.

Design/methodology/approach
– The hybrid intelligent tool is implemented in two different levels. The hyper-level algorithm is a Pareto-based memetic algorithm, known as the chaos-enhanced Lamarckian immune algorithm (CLIA), with three different objective functions. As a hyper-level supervisor, CLIA tries to design a fast and accurate identifier which, at the same time, can handle the effects of uncertainty as well as use this identifier to find the optimum design parameters of PHEV for improving the fuel economy.

Findings
– Based on the conducted numerical simulations, a set of interesting points are inferred. First, it is observed that CI techniques provide us with a comprehensive tool capable of simultaneous identification/optimization of the PHEV operating features. It is concluded that considering fuzzy polynomial programming enables us to not only design a proper identifier but also helps us capturing the undesired effects of uncertainty and measurement noises associated with the collected database.

Originality/value
– To the best knowledge of the authors, this is the first attempt at implementing a comprehensive hybrid intelligent tool which can use a set of experimental data representing the behavior of PHEVs as the input and yields the optimized values of PHEV design parameters as the output.
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Authors: Naik J Rama Krishna , Anand Byram , Bashir Irfan 
Published: March 2015

Purpose– The purpose of this study is to investigate and test a six-factor model that explains considerable variation in patient satisfaction with tertiary care hospitals in India.Design/methodology/approach– The data of this study were collected through a systematic randomly distributed questionnaire. A pre-tested and contextually prepared structured questionnaire was used to gather 436 responses from selected tertiary care hospitals located in Hyderabad. Descriptive statistics, confirmatory factor analysis and Cronbach’s alpha are used to measure the internal consistency of the scale using the computer software SPSS 20.0.Findings– The findings of this study highlight six distinct dimensions of patient satisfaction and the relationships among them. Positive and significant relationships among the dimensions and patient satisfaction have been found.Research limitations/implications– One limitation to this study was the inclusion of the selected tertiary care hospitals in Hyderabad city and responses are collected from inpatients who were admitted in the surgical departments of these hospitals.Practical implications– This instrument would enable patients to provide feedback to hospitals regarding the quality of health care received by them. Hospitals could use this feedback to analyze their performance, satisfaction and benchmark their performance against competitive hospitals. This study has directs implications for health care service providers to provide quality of services to patients, to maintain high level of patient’s satisfaction and re-intentions.Originality/value– Few studies identified and examined the factors that influence patient’s perceived satisfaction. This study adds value by investigating what factors influences patient satisfaction among selected tertiary care hospitals located in Hyderabad.
Customer aggression, felt anger and emotional deviance: the moderating role of job autonomy
Authors: Goussinsky Ruhama 
Published: March 2015

Purpose– The purpose of this study is to examine whether emotional deviance in response to customer aggression and employees’ feelings of anger is likely to be influenced by perceived job autonomy. To date, studies on emotional labor have focused primarily on emotional regulation strategies. Little is known about the factors that may serve to increase emotional deviance (i.e. situations in which felt and expressed emotions match but are at odds with organizational display rules).Design/methodology/approach– Three samples of service workers were recruited from northern Israel, and data were collected using self-reported questionnaires. Research hypotheses were tested using hierarchical regression analyses.Findings– Study 1 revealed that under conditions of frequent exposure to customer aggression, more perceived job autonomy was associated with more frequent instances of emotional deviance. The results of Study 2 and Study 3 demonstrated that the relationship between anger and emotional deviance was stronger for employees reporting high levels of perceived job autonomy.Practical implications– Given the potentially negative impact of emotional deviance on customer satisfaction, organizations should find a balance between satisfying employees’ desire for control and discretion and ensuring employee compliance with display rules.Originality/value– This study contributes to the existing literature by pointing out that job autonomy may have a “dark side”, in the sense that it provides employees with a certain level of perceived freedom, which might then be extended to include freedom from rule compliance, especially when negative emotions are experienced.
Characteristic properties of AlTiN and TiN coated HSS materials
Authors: Sahin Mumin , Misirli Cenk , Özkan Dervis 
Published: March 2015

Purpose
– The purpose of this paper is to examine mechanical and metallurgical properties of AlTiN- and TiN-coates high-speed steel (HSS) materials in detail.

Design/methodology/approach
– In this study, HSS steel parts have been processed through machining and have been coated with AlTiN and TiN on physical vapour deposition workbench at approximately 6,500°C for 4 hours. Tensile strength, fatigue strength, hardness tests for AlTiN- and TiN-coated HSS samples have been performed; moreover, energy dispersive X-ray spectroscopy and X-ray diffraction analysis and microstructure analysis have been made by scanning electron microscopy. The obtained results have been compared with uncoated HSS components.

Findings
– It was found that tensile strength of TiAlN- and TiN-coated HSS parts is higher than that of uncoated HSS parts. Highest tensile strength has been obtained from TiN-coated HSS parts. Number of cycles for failure of TiAlN- and TiN-coated HSS parts is higher than that for HSS parts. Particularly TiN-coated HSS parts have the most valuable fatigue results. However, surface roughness of fatigue samples may cause notch effect. For this reason, surface roughness of coated HSS parts is compared with that of uncoated ones. While the average surface roughness (Ra) of the uncoated samples was in the range of 0.40 μm, that of the AlTiN- and TiN-coated samples was in the range of 0.60 and 0.80 μm, respectively.

Research limitations/implications
– It would be interesting to search different coatings for cutting tools. It could be the good idea for future work to concentrate on wear properties of tool materials.

Practical implications
– The detailed mechanical and metallurgical results can be used to assess the AlTiN and TiN coating applications in HSS materials.

Originality/value
– This paper provides information on mechanical and metallurgical behaviour of AlTiN- and TiN-coated HSS materials and offers practical help for researchers and scientists working in the coating area.
Laser treatment of high strength low alloy steel and electrochemical response of the surface
Authors: Yilbas B. S. , Toor Ihsan-ul-Haq , Malik Jahanzaib , Patel F. 
Published: March 2015

Purpose
– The purpose of the present study is to report the results of the laser treatment of high-strength low-alloy (HSLA) steel surface and corrosion response of the treated surface that was carried out. Metallurgical and morphological changes in the laser-treated layer are also examined. Laser treatment of the alloy surface improves the surface properties; however, development of high thermal stress field in the treated layer can exceed the yielding limit of the alloy lowers, particularly, the corrosion resistance of the resulting surface.

Design/methodology/approach
– Pre-prepared workpiece surfaces are laser-treated and electrochemically tested in an electrolytic solution. Corrosion rate of the resulting surface is analyzed and pit sites are examined.

Findings
– It is found that the presence of nitride compounds and fine grains acts like as a self-protective layer at the laser-treated surface while lowering the corrosion resistance. Consequently, laser gas-assisted treatment provides a positive effect on the corrosion properties of the treated surface through lowering the corrosion current. The pits are shallow and do not form a regular pattern at the workpiece surface. The secondary pitting is prevented by the protective layer formed at the laser-treated surface.

Research limitations/implications
– The study can be extended to include laser treatment including the hard particles, such as carbides, at the surface. However, this extension is left to another study.

Practical implications
– Laser treatment can be used for protection of surfaces from wear and corrosive environments. The findings of this study give insight into the improvement of the surface characteristics for this purpose. It serves to industry for the practical solution of the surface protection from corrosive environments.

Social implications
– The researchers and scientists working in the area get the benefit from the outcome of this work.

Originality/value
– It is an original work and gives insight into the enhancement of the corrosion resistance of HSLA steel after the laser treatment process.
Diners’ loyalty toward luxury restaurants: the moderating role of product knowledge
Authors: Peng Norman , Chen Annie Huiling 
Published: March 2015

Purpose
– Consumers dine at luxury restaurants for reasons beyond fulfilling basic needs; however, little is known about the factors that contribute to diners’ loyalty. The purpose of this paper is to examine diners’ luxury restaurant consumption behavior by incorporating product knowledge into a modified Mehrabian-Russell model.

Design/methodology/approach
– Following exploratory qualitative research, 238 consumers who have dined at Hong Kong’s Michelin-starred luxury restaurants were recruited for the main study. The data were analyzed through structural equation modeling.

Findings
– The results show that luxury restaurants’ stimuli (i.e. food quality, service quality, and atmospherics) influence diners’ emotions, which in turn affect their brand loyalty. Furthermore, food quality can directly influence diners’ loyalty toward the restaurant. Third, diners’ product knowledge can moderate the relationships between restaurant stimuli and diners’ emotion.

Research limitations/implications
– This study offers new empirical support for the proposition that product knowledge has a role in building brand loyalty and thereby shades both theoretical and managerial understanding of the luxury restaurant consumption process.

Originality/value
– This study is one of the first to conceptualize diners’ loyalty toward luxury restaurants by examining the influences of restaurants’ stimuli and diners’ knowledge toward luxury restaurants. In addition, this study puts forth some managerial implications for practitioners.
Brand equity, satisfaction, and switching costs
Authors: Biedenbach Galina , Bengtsson Maria , Marell Agneta 
Published: March 2015

Purpose
– The purpose of this paper is to investigate the effects of satisfaction and switching costs on the development of brand equity in the business-to-business (B2B) setting. The study considers the hierarchical effects between brand awareness, brand associations, perceived quality, and brand loyalty. Furthermore, the conceptual model examines the direct effect of switching costs on satisfaction.

Design/methodology/approach
– Structural equation modeling was used to analyze 632 responses from the CEOs and CFOs of organizations buying auditing and business consultancy services from one of the Big Four auditing companies.

Findings
– The findings demonstrate the significant impact of satisfaction and switching costs on brand equity in the B2B setting. Furthermore, the findings show the positive effect of switching costs on satisfaction.

Research limitations/implications
– The study is conducted in the professional services context. Future research can examine whether the observed effects can be found in other B2B settings and considering various B2B services and industrial goods.

Practical implications
– The study contributes to marketing managers’ understanding of how marketing actions aimed to increase satisfaction can affect brand equity. Marketing managers are provided with insights and evidence on how switching costs can impact satisfaction and brand equity.

Originality/value
– The study tests a unique conceptual model focussing on the causal relationships between four dimensions of brand equity, satisfaction and switching costs. The findings provide a strong foundation for further investigation of links between the key marketing concepts: brand equity, satisfaction, and switching costs.