bluuebunny/crossref_metadata_2025_split huggingface dataset:
A typology of internet users based on comparative affective states: evidence from eight countries
Authors: Christodoulides George , Michaelidou Nina , Theofania Siamagka Nikoletta 
Published: January 2013

PurposeThe role of affective states in consumer behaviour is well established. However, no study to date has examined online affective states empirically as a basis for constructing typologies of internet users and for assessing the invariance of clusters across national cultures. This paper aims to address this issue.Design/methodology/approachFour focus groups were carried out with internet users to adapt a set of affective states identified from the literature to the online environment. An online survey was then designed to collect data from internet users in four Western and four East Asian countries.FindingsBased on a cluster analysis, six cross‐national market segments are identified and labelled “Positive Online Affectivists”, “Offline Affectivists”, “On/Off‐line Negative Affectivists”, “Online Affectivists”, “Indistinguishable Affectivists”, and “Negative Offline Affectivists”. The resulting clusters discriminate on the basis of national culture, gender, working status and perceptions towards online brands.Practical implicationsMarketers may use this typology to segment internet users in order to predict their perceptions towards online brands. Also, a standardised approach to e‐marketing is not recommended on the basis of affective state‐based segmentation.Originality/valueThis is the first study proposing affective state‐based typologies of internet users using comparable samples from four Western and four East Asian countries.
Negative and positive effects of social capital on co‐located firms' withholding efforts
Authors: Silkoset Ragnhild 
Published: January 2013

PurposeThis study aims to demonstrate that the investments in social capital do not always pay off. Although an important function of social capital is its potential for influencing co‐located companies' opportunistic behavior, social capital also has a negative side. This study seeks to examine the negative and positive effects of the social capital dimensions on a company's profitability and on the perception that co‐located firms free ride and shirk.Design/methodology/approachBy including data from 224 firms in 112 true‐paired dyadic relationships, this study provides a unique and valid basis for empirical study within SEM analysis. The ability to link different information sources in the analysis creates a unique data set that controls for the confounding effects of common method biases in the analysis.FindingsMarkets with a low degree of collective activity gain less advantage from cognitive social capital, because its primary effect lies in its transparency and ability to detect opportunistic behavior. The effect of relational social capital is more stable because of the positive direct effect on profitability. Structural social capital indicates markets that would benefit from creating private incentives with the intention to transfer collective activities into private payoffs. This reduces the need to follow up the co‐localized businesses.Originality/valueThis study shows that the dimensions of social capital vary regarding whether they reduce or facilitate the perceived withholding efforts by co‐located firms.
The effect of corporate associations on consumer behaviour
Authors: Pérez Andrea , del Mar García de los Salmones María , Rodríguez del Bosque Ignacio 
Published: January 2013

PurposeIn the present paper, the authors aim to study the relationship between corporate associations and loyalty by analyzing the role of identification with the company and satisfaction in this connection.Design/methodology/approachThe effects of corporate associations on consumers' loyalty were tested through a structural equation model for a sample of 781 financial services users.FindingsThe results confirm the value of commercial expertise (CE) as one of the most important determinants of both consumer satisfaction and identification with their financial services provider. Besides, corporate social responsibility (CSR) contributes to building consumer identification with the company, which is positively correlated to satisfaction too. Satisfaction is thus presented as both an affective and cognitive consumer response in the financial industry, which, along with identification, finally determines the attitudinal loyalty a consumer shows towards their provider.Originality/valueWith this study, the authors try to contribute to a better knowledge of the consumer loyalty formation process as it begins with the perception of corporate associations for its commercial expertise and its social commitment. The researchers take into account the role of two variables – i.e. identification and satisfaction with the company – that had not been studied in depth in research analyzing the role of corporate associations in consumer loyalty. Moreover, CSR associations are also studied from a multidimensional point of view, as suggested in recent studies and in comparison to the vast majority of previous research, which has concentrated on specific and narrow dimensions of the concept, especially the social dimension.
Shop until you drop? An exploratory analysis of mall experiences
Authors: Gilboa Shaked , Vilnai‐Yavetz Iris 
Published: January 2013

PurposeThe present exploratory study aims to link various fields of inquiry dealing with the consumer experience so as to conceptualise the mall experience and delineate its components.Design/methodology/approachA total of 119 informants wrote narratives about their mall experience. Of these stories, 100 underwent narrative and content analysis in order to identify key components of the mall experience.FindingsThe findings show that the mall experience can be conceptualised as a holistic subjective phenomenon, encompassing a behavioural core accompanied by cognitive and emotional reactions. Four different mall experiences were identified: seductive, interactive museum, social arena, and functional.Research limitations/implicationsThis exploratory study offers a theoretical conceptualisation of the mall experience.Originality/valueThe paper offers a new conceptualisation of the mall experience, based on a behavioural core with associated cognitive and emotional reactions. The paper identifies four types of mall experience. It redefines the impact of the physical environment on customers' reactions; expands the theory regarding hedonic and utilitarian consumption; and stresses the social role of the mall.
Direct versus indirect channels
Authors: Nicolau Juan L. 
Published: January 2013

PurposeThis article aims to investigate whether intermediaries reduce loss aversion in the context of a high‐involvement non‐frequently purchased hedonic product (tourism packages).Design/methodology/approachThe study incorporates the reference‐dependent model into a multinomial logit model with random parameters, which controls for heterogeneity and allows representation of different correlation patterns between non‐independent alternatives.FindingsDifferentiated loss aversion is found: consumers buying high‐involvement non‐frequently purchased hedonic products are less loss averse when using an intermediary than when dealing with each provider separately and booking their services independently. This result can be taken as identifying consumer‐based added value provided by the intermediaries.Practical implicationsKnowing the effect of an increase in their prices is crucial for tourism collective brands (e.g. “sun and sea”, “inland”, “green destinations”, “World Heritage destinations”). This is especially applicable nowadays on account of the fact that many destinations have lowered prices to attract tourists (although, in the future, they will have to put prices back up to their normal levels). The negative effect of raising prices can be absorbed more easily via indirect channels when compared to individual providers, as the influence of loss aversion is lower for the former than the latter. The key implication is that intermediaries can – and should – add value in competition with direct e‐tailing.Originality/valueResearch on loss aversion in retailing has been prolific, exclusively focused on low‐involvement and frequently purchased products without distinguishing the direct or indirect character of the distribution channel. However, less is known about other types of products such as high‐involvement non‐frequently purchased hedonic products. This article focuses on the latter and analyzes different patterns of loss aversion in direct and indirect channels.
Extending the prevalent consumer loyalty modelling: the role of habit strength
Authors: Ottar Olsen Svein , Alina Tudoran Ana , Brunsø Karen , Verbeke Wim 
Published: January 2013

PurposeThis study aims to address the role of habit strength in explaining loyalty behaviour.Design/methodology/approachThe study uses 2,063 consumers' data from a survey in Denmark and Spain, and multigroup structural equation modelling to analyse the data. The paper describes an approach employing the psychological meanings of the habit construct, such as automaticity, lack of awareness or very little conscious deliberation.FindingsThe findings suggest that when habits start to develop and gain strength, less planning is involved, and that the loyalty behaviour sequence mainly occurs guided by automaticity and inertia. A new model with habit strength as a mediator between satisfaction and loyalty behaviour provides a substantial increase in explained variance in loyalty behaviour over the traditional model with intention as a mediator.Originality/valueThis study contributes to the existent literature by providing an extension of the prevalent consumer loyalty theorizing by integrating the concept of habit strength and by generating new knowledge concerning the conscious/strategic and unconscious/automatic nature of consumer loyalty. The study derives managerial implications on how to facilitate habit formation and how to influence habit‐based versus intention‐based loyalty behaviour. The external validity of this study is assured by nationwide representative samples in two countries.
Corporate governance disclosure in the annual report
Authors: Darmadi Salim 
Published: January 2013

PurposeThe purpose of this paper is to explore disclosure on corporate governance mechanisms in annual reports of Islamic commercial banks in Indonesia.Design/methodology/approachEmploying a sample comprising seven Islamic commercial banks in Indonesia, the present study constructs the so‐called Corporate Governance Disclosure Index (CGDI) to score the banks' disclosure level. Corporate governance mechanisms addressed in this study include Shariah Supervisory Board, the Board of Commissioners, the Board of Directors, board committees, internal control and external audit, and risk management.FindingsIt is revealed that Bank Muamalat and Bank Syariah Mandiri, the county's two largest and oldest Islamic commercial banks, score higher than their peers. Disclosure of the sample banks on some dimensions, such as board members and risk management, is found to be strong. On the other hand, disclosure on internal control and board committees tends to be weak.Practical implicationsThis study shows that the average disclosure level among the sample banks is relatively low. Hence, this result has important implications for the enhancement of corporate governance disclosure of Islamic banks, thereby wider acceptance and enhanced reputation could be gained.Originality/valueThis paper is believed to be among the first to explore the practice of disclosure on corporate governance mechanisms among Islamic commercial banks. Additionally, it focuses on Indonesia, the largest Muslim country that has a different institutional setting from that in other Muslim countries.
Comparative study of the performance of Islamic and conventional banks
Authors: Wasiuzzaman Shaista , Nair Gunasegavan Umadevi 
Published: January 2013

PurposeThe aim of this paper is to analyze the differences in bank characteristics of Islamic and conventional banks in Malaysia, especially when it comes to their profitability, capital adequacy, liquidity, operational efficiency and asset quality are also considered. Corporate governance issues and economic conditions are also included in the analysis.Design/methodology/approachA total of 14 banks (nine conventional and five Islamic) were considered over the period of 2005‐2009. Three stages of analysis were performed. First, descriptive statistics were computed to understand the differences in characteristics of the two types of banks. Next, to determine whether these differences were significant, independent t‐tests were carried out on each variable. Finally, regression analysis was carried out to analyze the effect of the variables on bank profitability.FindingsIt is found that the return on average assets, bank size and board size values of conventional banks was higher compared to Islamic banks. The other variables – operational efficiency, asset quality, liquidity, capital adequacy and board independence – were higher for Islamic banks. Significant differences between the two bank types were found for all the variables, except for profitability and board independence. All variables except for liquidity, board characteristics and type of bank, were found to be highly significant in affecting profitability.Originality/valueThis paper looks at the differences between Islamic and conventional banking systems in Malaysia. Contrasting results were found for the independent t‐tests and regression analysis, which makes it an interesting study that should be pursued further.
Increasing operating room productivity by duration categories and a newsvendor model
Authors: Lehtonen Juha‐Matti , Torkki Paulus , Peltokorpi Antti , Moilanen Teemu 
Published: January 2013

PurposePrevious studies approach surgery scheduling mainly from the mathematical modeling perspective which is often hard to apply in a practical environment. The aim of this study is to develop a practical scheduling system that considers the advantages of both surgery categorization and newsvendor model to surgery scheduling.Design/methodology/approachThe research was carried out in a Finnish orthopaedic specialist centre that performs only joint replacement surgery. Four surgery categorization scenarios were defined and their productivity analyzed by simulation and newsvendor model.FindingsDetailed analyses of surgery durations and the use of more accurate case categories and their combinations in scheduling improved OR productivity 11.3 percent when compared to the base case. Planning to have one OR team to work longer led to remarkable decrease in scheduling inefficiency.Practical implicationsIn surgical services, productivity and cost‐efficiency can be improved by utilizing historical data in case scheduling and by increasing flexibility in personnel management.Originality/valueThe study increases the understanding of practical scheduling methods used to improve efficiency in surgical services.
A comparison of two diagnostic performance measures
Authors: Tolga Taner Mehmet , Sezen Bulent , Atwat Kamal 
Published: January 2013

PurposeThis paper aims to compare two diagnostic performance measures, i.e. signal‐to‐noise ratio (S/N ratio) and partial area under receiver operating characteristic curves (pAUC). It proposes the use of S/N ratio rather than pAUC for establishing optimal cut‐off point for diagnostic biomarkers.Design/methodology/approachThis paper discusses the properties, uses, advantages and shortcomings of the two performance measures, namely the partial area under receiver operating characteristic curve (pAUC) and Taguchi's signal‐to‐noise (S/N) ratio. The benefits of S/N ratio have been illustrated in a sample of four biomarkers, each having five cut‐off points. The S/N ratio is compared to the pAUC index. The SAS software is employed to calculate pAUC and AUC.FindingsThis paper shows that S/N ratio can be used as a measure of diagnostic accuracy. The cut‐off point with the highest S/N ratio is the optimal cut‐off point for the biomarker. The proposed method has the advantages of being easier, more practical and less costly than that of pAUC.Practical implicationsThis paper includes implications for the development of a more practical, equally powerful and less costly means of measuring clinical accuracy thereby reducing the costs and risks resulting from wrong selection of cut‐off point can be decreased.Originality/valueThis paper supports suggestions in the recent literature to replace pAUC with a new, more meaningful index.
Evaluation of a family‐centred children's weight management intervention
Authors: Jinks Annette , English Sue , Coufopoulos Anne 
Published: January 2013

PurposeThe purpose of this paper is to conduct an in‐depth quantitative and qualitative evaluation of a family‐based weight loss and healthy life style programme for clinically obese children in England.Design/methodology/approachThe mixed method case study evaluation used included obtaining pre and post measurements of anthropometry and a range of attitude and behavioural attributes. The qualitative phase of the study involved in‐depth interviews and focus groups.FindingsThe programme is demanding and resource intensive and designed as an intervention for children needing most help with their weight. Participants included the families of five referred children (n=18 individuals) and the intervention team (n=7). All but one child had reduced BMI centiles at the end of the programme. There were also improvements to a number of self‐report aspects of healthy eating and levels of activity and quality of life, self‐esteem and levels of depression indicators. The qualitative evaluation generated a number of insightful data themes.Research limitations/implicationsLimitations include the case study design and small sample numbers. Also weight loss is an important indicator of any weight management programme's success however the short length of time programme was run is a barrier to seeing any substantive changes in any of the participating children's weights.Practical implicationsThe evaluation conducted gives insights into the positive aspects of the programme and can inform development of similar programmes.Originality/valueThere are few examples of in‐depth and comprehensive quantitative and qualitative approaches used to evaluate this type of intervention.
Social influences on young people's sexual health in Uganda
Authors: Bell Stephen , Aggleton Peter 
Published: January 2013

PurposeThe purpose of this paper is to examine the influence of social context on young people's sexual lives and sexual health, and to highlight the need for HIV prevention and sexual health programmes which better take into account these contextual influences.Design/methodology/approachThe paper draws on findings from a multi‐method, qualitative study involving young people aged between 11‐24 years, conducted in three rural areas in Uganda. Data were collected by means of 52 single‐sex focus group discussions, 117 in‐depth interviews, and further participatory research with 23 of these young men and women. Contextual information was gathered through interviews with parents (17), teachers (7), religious leaders (7), local clan leaders (6), community‐based NGO/CBO workers (12) and local government staff (33).FindingsLocal beliefs about age and gender suggest that intimate relationships and sexual behaviour among young people are forbidden, or at least should be hidden. Social norms produced and reproduced both by adults and young people themselves increase the likelihood of secretive, unprotected sexual relations, and inhibit young people's ability to seek sexual health‐related support and advice.Originality/valueAn understanding of these contextual influences has important implications for improving the design of HIV prevention and sexual health programming in rural communities in Uganda.
Authenticity in learning – nursing students’ experiences at a clinical education ward
Authors: Manninen Katri , Welin Henriksson Elisabet , Scheja Max , Silén Charlotte 
Published: January 2013

PurposeThis study aims to explore and understand first year nursing students’ experiences of learning at a clinical education ward.Design/methodology/approachThe setting is a clinical education ward for nursing students at a department of infectious diseases. A qualitative study was carried out exploring students’ encounters with patients, supervisors, students and other health care professionals. A total of 19 students were interviewed. Data were analyzed using qualitative content analysis investigating both the manifest and the latent content.FindingsThe most important components in students’ learning are mutual relationships and a sense of belongingness. A mutual relationship between the students and the patients is created and becomes the basis of students’ learning. Belongingness means the students’ experience of being for real a part of the team taking care of the patients.Research limitations/implicationsThe study, while linked to a particular teaching hospital, offers insights of more general nature by linking the findings to a theory of transformative learning.Originality/valueThis study adds a deeper understanding of students’ perspectives of significant characteristics to take into account when organizing clinical practice in health care education. Being entrusted and supported by a team of supervisors to take care of patients at a clinical education ward early in the education program provides an experience of internal and external authenticity. The students learn from, with and through the patients, which contributes to meaningful learning, understanding nursing, and professional development.
Differences between American and Indian consumers' visual images
Authors: Patel Neha , Vila‐López Natalia , Kuster‐Boluda Ines 
Published: January 2013

PurposeA company's corporate image is very important and it can be conveyed through visual images. In order to provoke interest and grasp attention, visual application is an important communication process. The purpose of this paper is to explore the cultural aspects that affect consumers' interpretation of visual communication in terms of corporate imaging/branding through electronic images on the internet. Specifically two different countries' cultures are being compared: the United States and India.Design/methodology/approachWeb images of 30 brands, selected from a list of top 100 brands have been chosen and compared in both scenes.FindingsThe results show that some differences really do exist, especially regarding illustrations, groups of people and information in the visual image.Research limitations/implicationsThere are additional sub‐cultures in both countries. Future research could take these sub‐cultures into consideration.Practical implicationsMarketing managers should take cultural aspects into consideration when developing virtual marketing campaigns because culture does matter when it comes to visual images as not every culture prefers the same types of visual appeals. Additionally, by adapting visual images to cultures a company will be able to clearly identify its target group and can be assured that the right audience is being reached.Originality/valueMuch research has been done on examining Western countries such as the United States and the United Kingdom with Asian countries such as China and Japan, but not with India.