bluuebunny/crossref_metadata_2025_split huggingface dataset:
Does CSR orientation reflect stakeholder relationship marketing orientation? An empirical examination of Indian banks
Authors: Singh Ramendra , Agarwal Sharad 
Published: May 2013

PurposeThe purpose of this paper is to address two research questions: First, are business metrics of Indian banks associated with its CSR orientation? Second, is the CSR orientation of banks focused on areas which are driven by nature of its target markets, such that there is an alignment between CSR orientation and benefits accrued to its stakeholder segments, directly or indirectly?Design/methodology/approachThe authors analyze 49 Indian banks (25 public sector, 15 private sector and nine foreign banks) operating in India based on data available from the banks’ web sites, annual reports and sustainability/CSR reports (if available). From content analysis, the data were into seven categories – Education, Health, Community Welfare, Entrepreneurship Development, Environment, Market Place, and Rural Development.FindingsThe results indicate that CSR orientation of Indian Banks differ only based on ownership, number of employees, and date of its incorporation in the areas of Environment & Rural development (for ownership), Community Welfare, Environment, and Rural development (for number of employees), and Environment, and market place (for date of its incorporation).Research limitations/implicationsThe findings of this study should be confirmed in future studies since this study is based on qualitative analysis of information shared by banks on their CSR activities and programs.Practical implicationsBank managers need to identify and focus on areas in which CSR orientation can give them more strategic advantage in building relationship with its stakeholders. Doing so would help in meeting the expectations of the stakeholder expectations successfully.Originality/valueThis paper contributes to literature in many ways. It adds to the nascent body of knowledge on CSR orientation as an alternate relationship marketing strategy, which merits more attention from researchers.
Transferring knowledge for organisational customers by knowledge intensive business service marketing firms
Authors: Daghfous Abdelkader , Jeremy Ashill Nicholas , Roger Rod Michel 
Published: May 2013

PurposeThe purpose of this paper is to examine the knowledge transfer processes of knowledge intensive business service firms by focusing on the knowledge for customer, which is the knowledge about the service provider's products and services, specifically “before‐sale” knowledge, and the transfer of this knowledge in order to develop customers.Design/methodology/approachThe authors conducted an in‐depth qualitative study of the knowledge transfer process undertaken by a sample of six global knowledge intensive service firms, to use knowledge transfer as a means of customer development.FindingsThe results of this study suggest that customer absorptive capacity influences the role that knowledge for customers has in ultimately determining whether customer development will occur. Where tacit knowledge transfer occurs, it is restricted to loyal, high share customers. With respect to methods of transfer, the findings reveal that knowledge‐intensive business service firms transferring explicit knowledge utilise both formal and informal methods.Research limitations/implicationsData collection was cross‐sectional and longitudinal research would have the benefit of examining how customer knowledge transfer changes over time during the customer development process (pre‐sale, during sale and post‐sale customer development). Future research studying other types of knowledge transfer, such as during‐sale and after‐sale knowledge transfer, are also encouraged.Practical implicationsManagers should be open to employing numerous types of media in transferring both explicit and tacit knowledge rather than restricting themselves to the normative “explicit‐formal‐media lean” versus “tacit‐informal‐media rich” categorisations in the literature.Originality/valueUnderstanding the role of customer knowledge transfer in the development of existing organisational customers is particularly important in the context of knowledge intensive business service firms. The extant literature recognises that customer development efforts are critically important in increasing service adoption and firm performance but there exists a dearth of research on customer knowledge transfer in the context of professional service organisations.
An ethnographic exploration of knowledge practices within the Queensland Music Festival
Authors: Stadler Raphaela , Reid Sacha , Fullagar Simone 
Published: May 2013

PurposeThe purpose of this paper is to examine the utilisation and application of reflexive ethnography as an interpretative methodology for researching knowledge practices within festival organisations.Design/methodology/approachThe ethnographic approach incorporates two methods of data collection in the research design; participant observation and in‐depth interviews.FindingsThe research identified that knowledge management practices and processes are often invisible to festival staff when they are embedded within a cohesive organisational culture. Ethnography enables the researcher to make explicit the tacit and normalised ways of working that contribute to the success (and failure) of festival organisations to manage knowledge. The immersion of the researcher in the ethnographic process provided a rich understanding of the relational dimension of knowledge management that would be difficult to elicit from in‐depth interviews alone.Research limitations/implicationsNew fields of study require a range of research methodologies to inform theoretical and practice‐based knowledge related to event participation and management. This article contributes to the growing event management literature through a unique focus on ethnography as a research method that offers a deeper understanding of knowledge practices within festival organisations.Originality/valueLimited research has applied an ethnographic approach to festival and event management. This article builds upon early adopters and provides critical insight into the benefits and constraints of ethnographic research.
Constraints to attend events across specialization levels
Authors: Santos‐Lewis Rhiannon , Moital Miguel 
Published: May 2013

PurposeThe purpose of this paper is to examine the constraints to attend salsa events and festivals across salsa dancing specialization segments.Design/methodology/approachIn‐depth interviews with salsa dancers from three salsa specialization levels were carried out.FindingsSpecialization level acted as a predictor of salsa event attendance and there appears to be an event career associated to progress in salsa dancing specialisation, which eventually branched out to a tourist career. Moreover, there was a relationship between the types of constraints and recreation specialisation level, with participants negotiating constraints frequently in order to ensure event attendance.Research limitations/implicationsThe interviews were carried out on participants in a mid‐size town in southern England, where the range of competing leisure activities is limited. In addition, the study focused on one recreational activity and one type of event.Practical implicationsSeveral implications for the marketing of events and festivals can be drawn. First, marketers of salsa events should tie closely with providers of salsa classes and marketers of salsa classes need to provide opportunities for salsa dancers to attend events. Second, marketing strategies aiming at helping recreationists overcome constraints should be different according to the level of specialization. Third, given the nature of constraints faced by the less experienced recreationists, efforts to attract individuals earlier in the specialization path may be fruitless.Originality/valueThis paper is one of the first to explicitly examine the relationship between specialization and constraints to perform behaviors associated to a recreational activity.
Transforming the United Arab Emirates into a knowledge‐based economy
Authors: Ahmed Allam , Abdalla Alfaki Ibrahim M. 
Published: May 2013

PurposeThis paper aims at exploring the role of science, technology and innovation (STI) in transforming the United Arab Emirates (UAE) into a knowledge economy (KE) by initially assessing the country's achievements implementing the KE pillars. It further evaluates the country's STI capacity and competence in exercising adoption and diffusion of knowledge.Design/methodology/approachA situational analysis and a comparative approach were exploited to describe the UAE's position in terms of transition to a KE, highlighting weaknesses, strengths and opportunities. Related discussions were supported by data made available from several international sources. The country's worldwide performance was particularly matched against that of the other members of the Gulf Cooperation Council (GCC) together with two more Asian transformation economies and also a few examples from other Arab and Muslim countries.FindingsApparently, the UAE has made important progress in the implementation of the KE pillars and transitioning to the innovation‐driven stage, particularly at the macro‐economic environment and quality of infrastructure levels, notably the ICT sector. However, the county is facing several challenges that require concerted efforts and rigorous follow‐up. For instance, the UAE is lagging behind most transformation economies and some GCC countries when it comes to investment in education and R&D activities. This hurdle impeded the country's ability to absorb, adapt and create new technology and knowledge. As a result, the country's economy is experiencing a negative trade balance in foreign technology transfer. The comparative and situational analysis methodology adopted in the context concluded several lessons and policy remarks.Originality/valueUsing the most updated data, this exercise stems from the country's need to examine the current status, a necessary step for realization of new prospects and adoption and application of future policies and programs.
Numerical analysis of mixed convection over horizontal moving porous flat plate by the method of one parameter continuous group theory
Authors: Ferdows M. , Uddin Jashim , Mehdi Rashidi Mohammad , Rahimzadehc N. 
Published: May 2013

PurposeThe paper aims to consider non‐viscous, laminar mixed convection boundary‐layer flow over a horizontal moving porous flat plate, with chemical reaction.Design/methodology/approachThe governing equations are expressed in non‐dimensional form and the series solutions of coupled system of equations are constructed for velocity, temperature and concentration functions using numerical method.FindingsThe investigated parameters are: buoyancy parameter, chemical reaction parameter, order of chemical reaction, Prandtl number and Schmidt number.Originality/valueThe partial differential equations are transformed to ordinary differential equations. The method of one parameter continuous group theory is used for this transformation.
Solution of time‐fractional generalized Hirota‐Satsuma coupled KdV equation by generalised differential transformation method
Authors: Merdan Mehmet , Gökdoğan Ahmet , Yildirim Ahmet , Tauseef Mohyud‐Din Syed 
Published: May 2013

PurposeIn this article, the aim is to obtain an approximate analytical solution of time‐fraction generalized Hirota‐Satsuma coupled KDV with the help of the two dimensional differential transformation method (DTM). Exact solutions can also be obtained from the known forms of the series solutions.Design/methodology/approachTwo dimensional differential transformation method (DTM) is used.FindingsIn this paper, the fractional differential transformation method is implemented to the solution of time‐fraction generalized generalized Hirota‐Satsuma coupled KDV with a number of initial and boundary values has been proved. DTM can be applied to many complicated linear and strongly nonlinear partial differential equations and does not require linearization, discretization, restrictive assumptions or perturbation. The presented method is a numerical method based on the generalised Taylor series expansion which constructs an analytical solution in the form of a polynomial.Originality/valueThis is an original work in which the results indicate that the method is powerful and significant for solving time‐fraction generalized generalized Hirota‐Satsuma coupled KDV type differential equations.
FEM solution of natural convection flow in square enclosures under magnetic field
Authors: Türk Ö. , Tezer‐Sezgin M. 
Published: May 2013

PurposeThe purpose of the paper is to obtain finite element method (FEM) solution of steady, laminar, natural convection flow in inclined enclosures in the presence of an oblique magnetic field. The momentum equations include the magnetic effect, and the induced magnetic field due to the motion of the electrically conducting fluid is neglected. Quadratic triangular elements are used to ensure accurate approximation for second order derivatives of stream function appearing in the vorticity equation.Design/methodology/approachGoverning equations in terms of stream function and vorticity are solved by FEM using quadratic triangular elements. Vorticity boundary conditions are obtained through Taylor series expansion of stream function equation by using more interior stream function values to improve the accuracy. Isothermally heated or cooled and/or adiabatic conditions for the temperature are imposed. Results are obtained for Rayleigh number values and Hartmann number values up to 1000000 and 100, respectively.FindingsIt is observed that streamlines form a thin boundary layer close to the heated walls as Ha increases. The same effect is seen in the vorticity contours, and isotherms are not affected much. As Ra increases streamlines are deformed moving from the heated walls through cooled walls. Vorticity starts to develop boundary layers close to heated and adjacent walls. Isotherms are pushed towards the sinusoidally heated wall whereas in the case of linearly heated left and bottom walls they expand towards cooled part of the cavity as Ra increases.Originality/valueThe application of FEM with quadratic elements for solving natural convection flow problem under the effect of a magnetic field is new in the sense that the results are obtained for large values of Rayleigh and Hartmann numbers.
Measuring the impacts of welfare service innovations
Authors: Sillanpää Virpi 
Published: May 2013

Purpose
– Earlier research highlights the need for the welfare service sector to measure the impacts of their services. However, it seems that the welfare services lack measures to show their long-term effects and impacts. This paper aims to present a framework to measure the multidimensional impacts of welfare service innovations and report the empirical results from two case studies.

Design/methodology/approach
– In the first part of the paper, the impact measurement literature is reviewed and a framework for measuring the impacts of welfare services is presented. The empirical part of the paper reports the application of the framework in two cases for measuring the impacts of interventions in welfare services in Finland. The aim of the case studies was to assess and illustrate the usefulness of the framework designed.

Findings
– The framework proposed in the research may serve as a practical tool for decision-makers for assessing the impacts of different services and service innovations in the welfare service sector. This type of assessment is needed, for example, when new service innovations are designed and budgeted for.

Originality/value
– This research introduces a framework for measuring the impacts of welfare services at different levels. In addition, the paper provides information about the measurement process and challenges related to the implementation of impact measurement.
Performance measurement practices in software ecosystem
Authors: Ben Hadj Salem Mhamdia Amel 
Published: May 2013

Purpose
– This paper aims to present the results of a survey study on performance and healthiness measurement practices in a Tunisian software ecosystem. The study evaluates the five dimensions of software ecosystem healthiness: robustness, productivity, interoperability, stakeholder's (customer and employee) satisfaction and creativity in the Tunisian context.

Design/methodology/approach
– In this research a questionnaire was developed and distributed to the 150 Tunisian software ecosystem partners.

Findings
– The results of this study show that managers should analyze the robustness, productivity, interoperability, stakeholder's (customer and employee) satisfaction and creativity measures simultaneously in order to enhance the quality of the decision-making process.

Research limitations/implications
– In this study, one software ecosystem and 60 partners were examined. Future research should increase the number of respondents and the software ecosystem in order to generalize these results.

Originality/value
– This paper is unique in reflecting the general practices and perceptions of software ecosystem organizations on performance and healthiness measures in Tunisia.
Online health communities
Authors: Johnston Allen C. , Worrell James L. , Di Gangi Paul M. , Wasko Molly 
Published: May 2013

PurposeThe purpose of this paper is to examine how participation in an online health community provides for direct benefits in the form of information utility and social support and an indirect influence on perceptions of patient empowerment.Design/methodology/approachA multi‐method approach was conducted involving interviews with moderators of 18 online health communities and a field survey of 153 online health community participants.FindingsOnline health community participation leads to direct benefits in the form of information utility and social support and that information utility also helps to shape perceptions of patient empowerment among community participants.Research limitations/implicationsThis research calls into question the role of online health communities as a support mechanism to empower patients to take ownership over their healthcare treatment. Online health communities support the development of patient empowerment by creating and disseminating information that can be used to gain an understanding of a patient's health condition.Practical implicationsPurveyors of online health communities must be able to ensure a high level of engagement among community participants that allows for each member to elicit outcomes such as information utility, while simultaneously guarding against undesirable circumstances that may prohibit a positive experience.Social implicationsMedical professionals can utilize the results of this study to develop strategies for incorporating online health communities into patient care. Specifically, medical professionals can use these results to identify relevant communities and engage in information sharing to ensure relevant and accurate information is disseminated to patients as they seek out information concerning their health conditions.Originality/valueAs an ever growing segment of the population looks to online health communities for health information seeking and emotional support, we still know very little as to the type of support that is provided by these forums and how benefits obtained from participation help to shape patient empowerment outcomes. This study determined that information utility and social support are two benefits obtained by online health community participants and that information utility also helps to shape perceptions of patient empowerment among community participants.
Competing values in software process improvement: a study of cultural profiles
Authors: Dueholm Müller Sune , Axel Nielsen Peter 
Published: May 2013

PurposeThe purpose of the article is to investigate the impact of organizational culture on software process improvement (SPI). Is cultural congruence between an organization and an adopted process model required? How can the level of congruence between an organizational culture and the values and assumptions underlying an adopted process model be assessed?Design/methodology/approachThe competing values framework and its associated assessment instrument are used in a case study to establish an organizational culture profile of a software development business unit within the case company. The instrument is supplemented with a technique to produce culture profiles of texts such as process models like the Capability Maturity Model Integration (CMMI) and the case company's quality management system. The different profiles are subsequently analyzed and compared.FindingsThe culture profile of the CMMI confirms previous research and depicts a result‐oriented, formalized, and structured organization. A comparison with the company's quality management system shows congruent culture profiles suggesting that the case company has succeeded in capturing underlying assumptions of the CMMI when updating the quality management system. The analysis also reveals the organizational culture profile of the business unit to be incongruent with the quality management system's profile. This disconfirms previous research claiming that congruence is a prerequisite. Further analysis reveals that actions were taken by managers in the case company to address the cultural challenges and successfully implement new processes. It is, therefore, concluded that cultural incongruence is not an insurmountable barrier to SPI. By comparing cultural profiles, some SPI implementation challenges become evident and that in turn allows for effective SPI management action.Research limitations/implicationsThe research is based on a single case study and that is sufficient to disconfirm existing research. Additional research is, however, needed to validate both the proposed text analysis technique as well as the proposed process for assessing and managing cultural challenges confronting SPI projects.Practical implicationsSPI managers are provided with a more complex view of organizational culture in which congruence is not a necessity. SPI managers can choose to compare culture profiles and decide how to address incongruences. To that end the text analysis technique is offered as a web service that allows for analysis of all text‐based process models and standards, and of internal process documentation.Originality/valueThe proposed culture management process, including the text analysis technique, is a cost‐efficient approach to analyzing and providing the basis for managing cultural challenges during SPI in a specific company. The process provides understanding and guidance in dealing with the specific challenges faced by software companies during SPI.
Measuring follower confidence in top leadership direction
Authors: Kottke Janet L. , Pelletier Kathie L. , Agars Mark D. 
Published: May 2013

PurposeThe purpose of this paper is to define the construct of confidence in top leadership and to develop a brief measure of that construct.Design/methodology/approachTwo studies were conducted in which 674 working adults completed measures of work‐related attitudes. In both studies, the scale demonstrated convergent and discriminant validity with like and unrelated constructs.FindingsThe results provide evidence for the construct validity of the new measure.Research limitations/implicationsRespondents were relatively young and drawn predominantly from a working student population in a single region of the USA. Additional research should be conducted with additional working populations, especially in the context of addressing organizational change.Practical implicationsThe short five‐item scale would be useful as a diagnostic tool for assessing the confidence of organizational members in their top leadership.Originality/valueThis study supports a concept, confidence in top leadership, that as a followership variable, can be used to identify if top leadership has the support of its followers.