bluuebunny/crossref_metadata_2025_split huggingface dataset:
How customer knowledge dissemination links to KAM
Authors: Salojärvi Hanna , Saarenketo Sami , Puumalainen Kaisu 
Published: June 2013

PurposeThis study aims to identify the organizational antecedents of intra‐organizational customer knowledge dissemination in the context of key account management (KAM).Design/methodology/approachThe data were collected from large industrial companies in Finland by means of a structured survey. Linear hierarchical regression analysis was used to test the hypotheses.FindingsThe findings of the study show thatesprit de corpsamong employees and the formalization of key account management facilitate customer knowledge dissemination in industrial key account organizations. Moreover, the findings show that the intra‐organizational dissemination of customer knowledge is positively related to the supplier's KAM performance and dissemination fully mediates the relationship betweenesprit de corpsand KAM performance.Research limitations/implicationsThe study contributes to research on key account management in providing quantitative empirical evidence about the antecedents and consequences of the intra‐organizational dissemination of key account‐related knowledge.Originality/valueBuilding on previous research on customer knowledge management, market orientation and key account management, the study identifies customer‐specific knowledge dissemination as an intra‐organizational determinant of the successful management of industrial key account relationships.
Dementia advocacy in a time of austerity
Authors: Brown Geraldine , Standen Nicola , Khilji Kanwal 
Published: June 2013

PurposeThis paper aims to report on an exploratory study exploring the provision of dementia advocacy.Design/methodology/approachThe study adopted a qualitative approach. Data is based on 17 semi‐structured interviews with a range of key stakeholders, and observations of the practice of advocates working in third sector organisations. The study was conducted in five localities across the UK.FindingsThe study draws attention to the benefits of advocacy as a means of supporting older people with dementia and illuminates internal and external challenges encountered by third sector organisations providing this type of support.Research limitations/implicationsThe study captures the additional dimension that austerity brings to third sector organisations working in this field and the ways in which financial constraints are shaping the field of dementia advocacy.Originality/valueThis paper contributes to ongoing debates in relation to a contradiction between the current coalition government's Big Society ideas and the reality as it unfolds in a specific part of the third sector.
Integration and independence: a new approach to autonomy and social inclusion within care homes
Authors: Williams Angie 
Published: June 2013

PurposeThe purpose of this paper is to explore the negative stigma associated with dementia, as well as the person‐centred care initiatives introduced by a not‐for‐profit care provider, to prevent the social isolation of residents.Design/methodology/approachThe author explains how The Orders of St John Care Trust has led the way in promoting the social inclusion of individuals with dementia, by keeping a relationship‐centred approach at the heart of care practices. Set out in a structured analysis format, her article takes the reader through the latest dementia research, as well as exploring the independent techniques introduced by care homes across the trust to ensure social inclusion, while minimising the use of anti‐psychotic drugs.FindingsThe article highlights the benefits of ensuring a person‐centred approach to those affected by dementia. By taking individual requirements into consideration, helping specialist care organisations to improve the quality of life of their residents and increasing active participation in society is achievable.Practical implicationsA standardised and static approach to dementia care is ineffective and can reduce the quality of life for those living with the condition. However, making small changes to care practices and focussing on an individualised approach can avoid social isolation.Originality/valueThis paper sets out a number of initiatives proven to champion dignity, autonomy and inclusion for those affected by dementia. As well as providing the results of successful care initiatives, the article gives advice to enhance the quality of life for residents, their families and their carers, guiding exceptional care practices.
The effect of racial cues on the reader's response to advertisements
Authors: Gao Zhihong , Xu Jincan , H. Kim Joe 
Published: June 2013

Purpose
– Given that global advertising often originates in the West, this study aimed to investigate whether the same racial cues in advertising had different effects on US and Chinese readers who belonged to the majority group in their own country but occupied varied positions in the global racial hierarchy.

Design/methodology/approach
– The study included two experiments that used US and Chinese college students as participants to test the effect of model race on model likeability, ad attitude, and brand attitude.

Findings
– The experiments confirmed that model race affected the effectiveness of advertising, though the nature and extent of its effects were mediated by factors such as country and product category. The effects of model race were much more pronounced for the Chinese data than for the US data, and for computer than for beer.

Practical implications
– The findings illustrate the inadequacy of the center-periphery approach to global advertising planning, expose the limitations of the social identity theory in predicting racial attitudes in international settings, and outline the ethical challenge for global advertisers to develop effective multicultural advertising.

Originality/value
– To date, most studies on racial cues in advertising have focused on the USA, and very few have explored the topic in the context of other markets. As an initial cross-country comparative investigation, this study suggests that multicultural advertising does not have the same effect in international markets.
Value through innovation in long‐term service delivery
Authors: Brewer Graham , Gajendran Thayaparan , Jefferies Marcus , McGeorge Denny , Rowlinson Steve , Dainty Andrew 
Published: June 2013

PurposePublic‐private partnerships (PPPs) and other innovative procurement mechanisms are frequently used to deliver both an asset and a public service over a protracted period. The value streams to the parties involved can be complex, but generally arise from the satisfactory provision of infrastructure that is fit for purpose throughout its life. This research aims to investigate the effectiveness of the facility management (FM) function in delivering long‐term value to both the client and consortium.Design/methodology/approachThis paper describes a case study of a PPP in Australia that delivered social infrastructure in multiple locations to a state government. Drawing upon multiple perspectives from within the consortium, it utilises inductive principles to identify the influences on value generation through innovation by the FM function.FindingsThe ability of an Australian FM contractor to provide value within a PPP context has been shown to reflect some of the attributes described in literature. However, the extent of innovation, especially in the design and construction phases, has been limited by organisational history and capability, and relational and contextual issues.Originality/valueThis research highlights a flaw in the rhetoric relating to PPP delivery, namely the disconnection between the asset delivery and service delivery phases, which stifles the consortium's capacity to innovate and maximise value. It reveals a set of influences that both resonate with the literature and plausibly explain the suboptimal performance of the FM function within an Australian PPP. By using highly iterative analysis leading to within‐case generalisability, it provides a robust basis for wider investigation of the problem.
Fine‐tuning the value and cost of capital of risky PPP infrastructure projects
Authors: Wibowo Andreas , Wilhelm Alfen Hans 
Published: June 2013

PurposeThe present paper aims to introduce a new methodology taking risk behavior of decision maker into account to fine‐tune the value of a risky public‐private‐partnership (PPP) project and the corresponding cost of capital based on the target rate of return set by the project sponsor and the degree of project risks.Design/methodology/approachThe proposed methodology combines the cumulative prospect theory (CPT) to characterize the risk preference of the project sponsor and the Monte Carlo simulation to assess the project riskiness. The methodology requires a pre‐set target rate of return that will define the relative gains and losses for a prospect theory project sponsor. The application was illustrated using a build/operate/transfer toll road project as a case study.FindingsAs the project sponsor sets a greater target return, the probability of the project not meeting the target is accordingly greater. Given that losses have greater impact than gains on the decision, other things being equal, a higher target return leads to a higher value correction. It has also been demonstrated that the corresponding project's cost of capital can be up‐ or downadjusted depending on the project's riskiness which may result in a reverse preference to favor a higher risk scenario.Research limitations/implicationsThe methodology uses the CPT parameters that need to be further confirmed and validated if applied to value large risky projects like PPP investments.Originality/valueThe proposed methodology offers a different approach to correctly value a risky PPP project by extending the application of the cumulative prospect theory that well explains the irrationality of human decision behavior under risk into a financial decision‐making process. It takes the full benefit of simulation to understand project risks and also assists financial decision‐making.
Wireless sensor technology in dementia care
Authors: Delbreil Elizabeth , Zvobgo Gilbert 
Published: June 2013

PurposeThe purpose of this paper is to empirically examine health professionals’ recognition of sensor technology as a means to enhance quality of life (QoL) of care recipients with dementia, in Switzerland and France. In light of this research, the authors suggest potential vectors of development for wireless sensor technology (WSN) businesses working in gerontechnology. Information and communication technology (ICT) for the aging is a high‐potential, nascent market in which the technology‐enabled solutions lack business models to make them readily available and easily‐accepted.Design/methodology/approachTo enhance the contribution of the study to both theory and practice, a mixed methodology combined qualitative and quantitative approaches. Similarly, the data collection techniques included interviews, a case study and an online questionnaire. Multiple regression analysis was used to analyse the quantitative data to examine the relationships between elements of WSN‐adoption and QoL aspects.FindingsPositive respondent attitude towards gerontechnology as a means to enhance QoL led to the consideration of possible value propositions and innovations at the centre of future business models, channel development and multidisciplinary collaboration that could overcome major social and political obstacles.Originality/valueThis study's originality lies in its intention to survey professional caregiver perceptions in order to identify value creation potential.
Using family heritage to market wines
Authors: Strickland Paul , Smith‐Maguire Jennifer , Frost Warwick 
Published: June 2013

PurposeThe aim of this exploratory study is to investigate the benefits of “New World” wineries using family heritage as a legitimate marketing technique. “Old World” regions have been leveraging off the often long association the wineries family has in wine making to assist in generating wine sales. This marketing initiative is now being applied to “New World” wineries with increasing success.Design/methodology/approachThis exploratory study investigated three wineries including their web sites, print media and consumer responses. The case studies had to include wineries that were family owned and actively promoted and marketed their winery as having a strong family heritage link in Victoria, Australia.FindingsThe results of this investigation suggest that family heritage is a legitimate marketing technique for “New World” wineries to assist in wine sales. If a family link can be established, there is no reason why “New World” wineries cannot promote family heritage, even if the winery is relatively new or a family has not worked in the industry for an extended period of time.Originality/valueThis paper attempts to acknowledge that family heritage is important in creating a “story” for the winery to assist in wine sales generation. By examining “New World” wineries regarding family heritage usage, this paper suggests that it is a legitimate marketing technique that other authors have never explored.
Abuse and neglect of older care recipients in domestic settings – results of a survey among nursing staff of home care services in Hanover (Germany)
Authors: Rabold Susann , Goergen Thomas 
Published: June 2013

PurposeAlthough there is some anecdotal evidence for the phenomenon of abuse and neglect of community‐dwelling older care recipients by home care services, empirical data on this topic are almost completely lacking in Germany. Thus the main purpose of this study was to determine scope and risk factors of abuse and neglect of older care recipients by nursing staff.Design/methodology/approachA self‐report study was conducted among home care nursing staff in the German city of Hanover. A total of 503 professional caregivers took part in the study; the response rate was 43.3 per cent.FindingsNearly 40 per cent of all respondents reported at least one incident of abuse or neglect of an older care recipient within the last 12 months. Psychological abuse/verbal aggression and neglect were most common. Serious problem behaviour can be predicted by care recipients’ aggressive behaviour, the number of a nurse's clients suffering from dementia, subjects’ use of alcohol as a means of alleviating work‐related stress, and general judgments of quality of care delivered by the respective home care service.Originality/valueThe study provides a first impression about the extent and potential causes of abuse and neglect by home care nursing staff. Findings show that the problem of abuse and neglect of care recipients is not limited to nursing homes and care by family members. The paper also points at opportunities for prevention and accentuates the need for further research in this field.
Elder financial abuse in England: a policy analysis perspective related to social care and banking
Authors: Gilbert Anthony , Stanley David , Penhale Bridget , Gilhooly Mary 
Published: June 2013

PurposeThe purpose of this paper was to undertake a review of selected adult safeguarding policy and guidance documentation to establish the level of guidance provided in relation to financial abuse; identify similarities and differences between the guidance given to professionals working in different contexts; and report gaps or inconsistencies in the guidance given.Design/methodology/approachQualitative documentary content analysis was undertaken to identify key issues and themes in documents selected from 25 local authorities in England.FindingsLittle variation was found in the content of the documents, which were all heavily influenced by “No Secrets” guidance. The victim and perpetrator were largely invisible and there is no reference to the possible medium to long‐term impact of abuse on individuals. There is no research evidence underpinning the use of the notion of “significant harm” when used in the context of adults. In addition, there is no means of comparing safeguarding decisions across different local authorities to evaluate consistency of decisions and outcomes.Research limitations/implicationsThe lack of any mechanisms to compare safeguarding decisions and outcomes across local authority areas is a serious limitation of the way safeguarding works. Also, the failure to address the aftercare and support of victims means they are left to manage the psycho‐social consequences.Practical implicationsSafeguarding boards should evaluate the outcomes of interventions in a standardised way to enable comparison. They should also do more to ensure the longer‐term wellbeing of victims.Social implicationsThe paper raises awareness of elder financial abuse.Originality/valueThis is the only policy review that focuses specifically on financial abuse.
Reaching the parts other investigations cannot reach
Authors: Brown Rick 
Published: June 2013

PurposeThis paper aims to examine 12 cases in which financial investigation was used in the UK to secure a conviction of an organised crime group. Importantly, no conviction would have been achieved in these cases without the use of financial investigation.Design/methodology/approachQualitative interviews were undertaken with investigating officers/financial investigators/prosecutors associated with 60 cases in which a conviction and subsequent confiscation order were achieved. Of these 60 cases, a conviction would not have been achieved without the use of financial investigation in 12 cases. In other cases (not examined here), financial investigation played a supporting role for other methods of investigation to achieve a conviction. This paper provides a reanalysis of the 12 cases concerned.FindingsThe study shows that financial investigation was often introduced at the pre‐arrest stage in an investigation, although there were still opportunities to introduce financial investigation earlier in the case in some instances. While a range of different types of criminality were investigated, all 12 were eventually convicted of financial crime.Research limitations/implicationsThe research was limited by the small number of cases examined and by the fact that it relied on the recollections of those involved in the cases, rather than analysis of case files. Further research should examine a wider range of cases in which a conviction was secured solely through financial investigation.Originality/valueThis paper is the first to analyse cases in which convictions for organised crime would not have been achieved without financial investigation.
Guanxi and trust in strategic alliances
Authors: Gong Baiyun , He Xin , Hsu Huei‐Min 
Published: June 2013

PurposeThe purpose of this paper is to distinguish different types of guanxi from a historic perspective and to investigate the effects of different types of guanxi on trust between alliance partners through an empirical study.Design/methodology/approachThe paper first reviews the role of guanxi in Chinese history and identifies two types of guanxi. Next, it reports an empirical study that tests the effects of these two types of guanxi on interorganizational trust through a survey among automobile parts suppliers in China.FindingsFirst, this paper identifies two types of guanxi: role‐based hierarchical guanxi endorsed by Confucianism and soil‐rooted egocentric guanxi derived from daily practices of Chinese people. The ever changing social environment in Chinese history supports a spiral development model of guanxi evolution. Each of the two types of guanxi takes a dominant position in different periods of time. Second, a subsequent empirical study demonstrates that, in today's Chinese business environment, role‐based guanxi makes a more significant impact on interorganizational trust than soil‐rooted guanxi. Moreover, these two types of guanxi produce a positive synergistic effect and facilitate each other in boosting interorganizational trust.Originality/valueThis is the first paper that identifies and empirically tests the effects of role‐based hierarchical guanxi and soil‐rooted egocentric guanxi. More broadly, the paper highlights the importance of studying guanxi from a historic perspective. It demonstrates how a historical analysis may further the understanding of guanxi and its effect on interorganizational trust in today's business context.
A taxonomy of measures for consumer‐based brand equity: drawing on the views of managers in Europe
Authors: Veloutsou Cleopatra , Christodoulides George , de Chernatony Leslie 
Published: June 2013

PurposeThe purpose of this paper is to identify the components of consumer‐based brand equity from the perspective of experts in brand management in the UK, Germany and Greece.Design/methodology/approachData were collected from semi‐structured interviews with senior brand consultants and managers, five in the UK, five in Germany and five in Greece.FindingsThe findings suggested four categories of measures which can be used to define brand equity. These are the consumers' understanding of brand characteristics; consumers' brand evaluation; consumers' affective response towards the brand; and consumers' behaviour towards the brand. Specific dimensions are identified as indicators of each category.Research limitations/implicationsAlthough the focus of this study is Europe, data were only collected from the UK, Germany and Greece, countries representing three of the five European cultural clusters. The resultant taxonomy adds to the fragmented literature on brand equity measurement by proposing four categories to gauge brand equity.Practical implicationsThe suggested taxonomy provides indicators of a framework managers could use when assessing brand equity.Originality/valueThere is little agreement on what constitutes brand equity and therefore measures of brand equity are fragmented. To date, the views of practicing managers have not been taken into account in research. This paper draws on the views of practitioners and academics to suggest a taxonomy of categories of measures for brand equity.
Using social marketing to encourage teenage mothers to breastfeed
Authors: Tapp Alan , Warren Stella , Rhodes Celia , Condon Louise , Withall Janet 
Published: June 2013

PurposeThis purpose of this paper is to report on a study of the possible role of social marketing in encouraging breastfeeding amongst teenage mothers. UK teenage mothers are particularly prone to low levels of breastfeeding and there has been a lack of response to traditional health education approaches. The purpose of this paper is to report on an in‐depth, qualitative exploration into the use of social marketing to address this problem.Design/methodology/approachQualitative interviews were conducted in 2009 with 58 pregnant teenagers, young mothers and their influencers to explore feeding decisions and examine social marketing options. The Theory of Planned Behaviour (TPB) emerged as the most appropriate framework to explain the major influences on breastfeeding. This was used to structure a solution that highlighted three strategic priorities for social marketing based on the TPB's three components: changing attitudes, altering social norms and increasing confidence.FindingsHealth benefits of breastfeeding were not disputed, but neither were they found to be a strong motivator for this age group. Personal benefits oriented to the mother were explored, some of which seem more promising in maintaining breastfeeding and the quality of ante‐ and postnatal service was critical. Finally, the “public” image of breastfeeding was often a negative, with the perceived lack of social acceptance of breastfeeding in public places acting as a barrier to continued practice.Originality/valueThis paper offers insights into the experiences of this group of young mothers and the findings were shared with the health trust funding the research, to help in a clinical pathway redesign. A separate social marketing‐based solution to counter this is proposed, with the long‐term aim to make breastfeeding the default societal norm.