bluuebunny/crossref_metadata_2025_split huggingface dataset:
E‐ILL and Russian e‐books
Authors: Weible Cherié L. , Sullivan Helen F. 
Published: January 2014

PurposeThe purpose of this paper is to examine the challenges ILL librarians are faced with when trying to borrow or lend e‐books through traditional interlibrary loan channels, especially in the context of international lending and borrowing.Design/methodology/approachThe authors use Russian language e‐books and e‐readers as a model for understanding the challenges presented by numerous file formats and e‐reader types, multiple alphabets (e.g. Latin, Cyrillic), and national copyright laws and licensing restrictions.FindingsInternational ILL requests for e‐books present a host of challenges beyond the usual licensing restrictions encountered in one's home country. A wide variety of unfamiliar and perhaps incompatible file formats, a lack of compatible e‐readers, and national copyright laws are just a few of the barriers to obtaining e‐books from abroad. It may become a regular part of the ILL librarian's job to develop protocols for locating digitized materials and forming working relationships with language specialists who can assist in providing access to these materials.Originality/valueThis paper was originally presented as part of a panel presentation on e‐books and interlibrary loan at the 2011 IFLA World Library and Information Congress.
Future of resource sharing in Turkey: can open access be an alternative?
Authors: Cimen Ertugrul 
Published: January 2014

PurposeThe purpose of this paper is to provide an overview of the current status of open access initiatives in Turkey.Design/methodology/approachThe author has conducted extensive research on the subject, which is supplemented by his own professional experience with resource sharing activities in Turkey.FindingsTurkish libraries first ventured into the open access arena in late 2005 and have since made great strides by implementing dozens of institutional repositories and a national thesis center as well. Open access has a bright future in Turkey because of its promise for eliminating barriers to scientific information and reducing the costs of scholarly publication.Originality/valueThe author is one of a small cadre of experts on resource sharing and open access efforts in Turkey.
Interlending and document supply: a review of the recent literature: 79
Authors: McGrath Mike 
Published: January 2014

PurposeThe purpose of this paper is to provide a review of the literature concerning interlending and document supply and related matters.Design/methodology/approachThe paper is based on the reading of over 150 journals, as well as monographs, reports and websites.FindingsThis study finds that the prices of the big deals are under greater attack than ever. Alternatives are being actively explored. A more assertive approach is being adopted to expand the role of open access and both national and international newspapers as well as magazines such as The Economist have given it much favourable coverage in the last quarter. Resistance is growing, particularly in the UK, to the publishers' ability to override copyright law in their contracts with libraries.Originality/valueThis is the only regular literature review that focuses on document supply and related issues.
Customer intimacy
Authors: Kai‐Uwe Brock Jürgen , Yu Zhou Josephine 
Published: January 2014

PurposeThe term customer intimacy has been used both in academia and business, albeit lacking clear definition and empirical validation. The authors in this paper aim to develop a measure of customer intimacy in business‐to‐business contexts and to assess its reliability and validity, as well as its relevance, within a nomological relationship marketing network.Design/methodology/approachA multi‐method (qualitative/exploratory and quantitative/confirmatory structural modelling), multi‐staged (test, re‐test) research approach is used and applied in the UK and Germany.FindingsThe results show that customer intimacy is a second order construct reflected by the three formative dimensions of mutual understanding, closeness, and value perception. The results also show that customer intimacy is a relevant relationship indicator, distinct from the central relationship indicators of trust and commitment. It impacts relationship commitment levels, customer induced word‐of‐mouth, repurchase intentions, information disclosure, customer availability, and leads to an advisor status with the customer. Moreover, customer intimacy mediates relationship marketing's central trust commitment link.Research limitations/implicationsThe main limitations that should be addressed by future studies are: reliance on the key informant technique on one side of the supplier‐buyer dyad; cross‐sectional design.Practical implicationsThis study shows that achieving and managing customer intimacy is a relevant managerial goal and task for firms and shows managers how it can be measured and managed.Originality/value.This study, for the first time, presents a measure for customer intimacy and assesses its quality and impact empirically. The measure will be of significant value in making customer‐centric, relationship management approaches more accountable.
A multistage behavioural and temporal analysis of CPV in RM
Authors: Dorai Sriram , Varshney Sanjeev 
Published: January 2014

PurposeInteractions and on‐going relationships are crucial for organizations to create satisfactory value propositions for customers and meet their evolving needs. Understanding the behavioural and temporal aspects of value creation from a customer's perspective is crucial as customer perceived value (CPV) is dynamic and contextual, and evolves over time. This enables firms to develop value laden offerings and bind customers through interdependent relationships. This paper aims to focus on these issues.Design/methodology/approachExtant literature review on CPV and relationship marketing (RM) reveals the behavioural and temporal aspects of relationship building and the role of CPV in generating desirable relationship outcomes.FindingsA conceptual model explains how components of CPV, episodal value can be transformed into total relationship value mediated by satisfaction, value added services, loyalty, commitment, trust and relationship quality.Research limitations/implicationsThe model describes changing customer expectations and how sellers can create value as exchanges mature into relations, but it does not include empirical testing of the model, which would validate the effectiveness of the proposed model.Practical implicationsMeeting customer needs through relation specific investments by suppliers creates value for customers and develops interdependent relationships. Such relationships are long lasting and benefit both parties.Originality/valueBased on extant literature review and combining emerging paradigms enables theory generation centred on customer's perspective. This not only ensures organization profitability, but also provides higher returns on customer equity.
Managing in a time of crisis: marketing, HRM and innovation
Authors: Makovec Brenčič Maja , Pfajfar Gregor , Rašković Matevz 
Published: January 2014

PurposeThe purpose of this paper is to explore the link between selected market orientation dimensions, HRM, and innovation, and their impact on organizational performance before and during the current economic crisis in Slovenia.Design/methodology/approachThe data for the analysis are drawn from a longitudinal cross‐sectional study of the 101 best Slovenian employers between 2008 and 2009. Altogether, over 15,000 respondents and more than 170 companies took part in the study, making it the largest of its kind in Slovenia and southeast Europe. The research method applied in the paper is exploratory and consists of simple paired comparisons of univariate and bivariate statistics, as well as factor analysis, regression analysis, and correlation analysis.FindingsThe results show that customer expectations regarding trust and long‐term performance have a positive impact on HRM practices within a firm, that HRM positively impacts organizational performance, and that innovation unexpectedly impacts it negatively (at least in the short‐term). No significant relationships between customer expectations of services, quality, and price, and their impact on HRM and innovation, respectively, were found. However, the research partially confirms that the crisis is affecting organizational performance because companies are deploying more HRM practices and, unexpectedly, fewer innovation activities.Originality/valueThis paper explores market orientation, HRM, innovation, and performance‐related dimensions in a B2B relationship marketing context based on the results of an extensive longitudinal cross‐sectional company‐employee study conducted in Slovenia before and during the current economic downturn. The findings offer a unique glimpse into the impact of the current economic crisis on the observed links and relational dimensions, and also have important managerial implications.
The effect of customer relationship management adoption in business‐to‐business markets
Authors: Zeynep Ata U. , Toker Aysegul 
Published: January 2014

PurposeThe purpose of this study is to investigate the effects of customer relationship management (CRM) practices on customer satisfaction and firm performance in business‐to‐business (B2B) markets.Design/methodology/approachA model is developed and empirically tested through survey data obtained from 113 Turkish B2B companies.FindingsThe results indicate that CRM adoption has a significant positive effect on both customer satisfaction and organizational performance in B2B settings. CRM adoption is also found to affect organizational marketing performance significantly, but not financial performance. Additionally, the results reveal that enhanced customer satisfaction leads to better organizational performance in the B2B organization. Environmental dynamism and competition was found to have a negative moderating effect on the relationship between customer satisfaction and organizational performance.Originality/valueThe paper contributes to existing literature by incorporating customer‐facing CRM processes as a construct in the proposed model. The conclusions drawn have implications for both CRM and B2B research literature.
Peter Drucker's ontology: understanding business relationships and networks
Authors: Medlin Christopher J. 
Published: January 2014

PurposeThe paper aims to consider the underlying premises of Peter Drucker's managerial writing and focuses on three main aspects: humans and relations, an evolutionary perspective and a pragmatic perspective. These ontological views are taken to a new level and applied to explore the world of networked firms.Design/methodology/approachThe paper is a conceptual contribution based on a literature study by the author.FindingsAn examination of Drucker's ontology shows how his world perspective led him to an understanding of managers and organisations. The three elements of his ontology discussed are applied to research in business networks.Research limitations/implicationsThe paper argues for research on human perspectives of business relationships and networks, particularly of issues such as time, timing, partner integration, relational and network embeddedness, network sensing, network horizons, and network identity.Practical implicationsDrucker's ontological view enabled him to make pronouncements that cut through to the truth of reality in our organisationally shaped world. Understanding Drucker's ontology provides managers with ways to deepen their understanding of an individual's role at every level within an organisation.Originality/valueThe linking of Drucker's ontology to research on new ways to organise and manage networked firms opens areas of future research.
Multinational enterprise competition: grounding the eclectic paradigm of foreign production in resource‐advantage theory
Authors: Arnett Dennis B. , Madhavaram Sreedhar 
Published: January 2014

PurposeThis paper seeks to explicate a dynamic theory of competition, i.e. the resource‐advantage theory of competition, with the aim of developing a theoretical foundation for the eclectic paradigm of foreign production.Design/methodology/approachThe paper is conceptual in approach.FindingsThe paper develops a set of five criteria that should be met by any theory that attempts to ground the eclectic paradigm. In addition, it demonstrates that the resource‐advantage theory of competition meets all of these criteria.Research limitations/implicationsBy providing a theoretical foundation for the eclectic paradigm of foreign production, the paper provides researchers with a broader perspective from which to investigate multinational enterprise competition.Originality/valueThe usefulness of frameworks, such as the eclectic paradigm of foreign production, is limited when they are not grounded in positive theories. By grounding the eclectic paradigm of foreign production, this paper enhances the paradigm's usefulness.
Alliance market orientation, new product development, and resource advantage theory
Authors: Bicen Pelin , Hunt Shelby D. 
Published: January 2014

PurposeThis study aims to examine the role of market orientation as a relationship property. This property, labeled “alliance market orientation”, is at the inter‐firm level and is related to the new product development (NPD) activities of alliances. The main objectives of this article are: to define the alliance market orientation; to argue that it is a major factor in NPD alliance success; and to argue that the resource‐advantage (R‐A) theory of competition can provide a theoretical foundation for this concept and explain its contribution to alliances' NPD success.Design/methodology/approachThe paper is conceptual in approach.FindingsIn their efforts to strengthen relationships, alliances may tend to focus so much time on the relationship factors that they miss market opportunities. As a spanning process, NPD should be informed by both external and internal activities. alliance market orientation assists alliances in guiding NPD activities from outside to inside and vice versa. As a dynamic and disequilibrium provoking process, the R‐A theory of competition can theoretically ground the concept of alliance market orientation and explain its role in NPD alliance success.Research limitations/implicationsThis study contributes to business marketing theory in three ways: it extends the concept of intra‐organizational market orientation to an inter‐organizational context; the alliance market orientation concept contributes to understanding the role of idiosyncratic resources in alliances; and the R‐A theory of competition can theoretically ground the concept of alliance market orientation and provide insights to develop it further.Originality/valueThis study is the first to extend the concept of market orientation into inter‐organizational NPD framework and to examine the role of alliance market orientation in NPD alliance success.
Exploring consumers' opposition motives to the modern retailing format in the Tunisian market
Authors: Amine Abdelmajid , Hendaoui Ben Tanfous Feyrouz 
Published: January 2014

PurposeThis study seeks to explore the issue of individual opposition to the organized retailing system in an emerging country. It aims to identify the motivations for rejecting such retail outlets as well as how the resistance that is generated expresses itself and to point out the amazing precocity of the emergence of this resistance in these developing countries.Design/methodology/approachIn‐depth interviews using the critical incident technique were conducted to explore the reasons for consumers' partial or total defection from mass retailing. Respondents were selected through snowball sampling to identify information‐rich cases using personal and professional social networks.FindingsThe study's results highlight non‐organized individual initiatives of avoidance and defection from hypermarkets in the emerging country under study as opposed to the structured protest movements in developed countries. In addition, the findings show a two‐fold orientation of this resistance: on the one hand towards the hypermarket format as a whole, and on the other towards foreign (as opposed to local) retailers, indicating an incongruency between some Western values associated with the foreign retailers, or even linked to globalization, and the values of the Arab‐Muslim local culture.Research limitations/implicationsOnly individual resistance motivations were explored, although their interactions with more collective shared motives for resisting would lead to a fuller understanding of the rejection of hypermarkets. The reason for this choice was mainly because organized movements are still embryonic in emerging countries or at best not sufficiently structured.Originality/valueThis paper extends and enriches knowledge on consumer resistance by showing that even in an immature retail market, consumers are able to reject and oppose the introduction of retail formats that are deemed not to be congruent with local cultural values. It underlines in particular some unusual motives for rejection of imported hypermarkets due to consumers' dislike of, and non‐adherence to, the way modern food stores put forward consumption as a spectacle resulting in voyeuristic behaviour and social marking, and their religiously inspired culture and education that limits consumption and emphasizes the fairness, human and ethical dimensions of commerce.
Classification and retail positioning into strategic groups
Authors: Guan Wei , Rehme Jakob , Nord Tomas 
Published: January 2014

PurposeTo understand the potential for various types of retailers, it is essential to appreciate retailer' positioning in the marketplace. Positioning has a critical effect on retailers' competitiveness and performance. Despite the significance and popularity of retail positioning, a few gaps remain that prompt the need for this research. First, little has been written about positioning in the building materials distribution industry, as compared with other retail sectors. Second, the retail classification literature has rarely included positioning as a dimension of retailer characteristics, although, in essence, they are both ways to understand retailer strategy and behaviour. To fill these research gaps, the objective of this research is to contribute to retail positioning research, using the Swedish building material distribution industry as a study setting. Specifically, it has two key goals: to develop a classification framework focusing on the Swedish building material distribution market; and to analyse those distributors by strategic groups and identify their common business priorities.Design/methodology/approachThis research looked at a majority of building material distributors in the Swedish market. A total of 23 interviews were conducted with managing directors or similar from case companies. Interviews ranged from 40 to 90 minutes in duration. This research adapted materials developed for other purposes in order to enhance and strengthen primary data.FindingsThis study develops a classification framework of building material distributors and provides an overview of distributors operating in the Swedish markets. Drawing on theory from retail positioning and classification, the research result suggests that the studied distributors can be classified into three strategic groups: DIY‐service focused; DIY‐cost focused; and builders' merchant (BM)‐service focused. Research also showed that distinguishing building material distributor by customer type is not as effective as it once was; there is a trend of internationalisation in the Swedish building material distribution industry; and distributors exert growing central control over certain areas, such as purchasing and marketing.Originality/valueThe building material distribution industry attracts little research attention when compared to other sectors, for instance food and grocery retailing. Given this, the value of this article lies in identifying the leading companies in Sweden and offering strategic analysis of their business developments and focus. Insights into building material distributors' supply requirements are provided.
Managing browsing experience in retail stores through perceived value: implications for retailers
Authors: Benhamza Nsairi Zazia 
Published: January 2014

PurposeThe objective of this paper is to examine the role of perceived value in managing browsing experience by focusing on its determinants and its consequences in terms of satisfaction and behavioral intentions.Design/methodology/approachThe data were collected through a survey of 470 browsers frequenting cosmetic stores. Structural equation modeling and ANOVA are applied to test hypothesis.FindingsThe empirical study allowed testing the effect of situational factors (store atmosphere, accompanying, motivation, mood and time of visit) on browsing's perceived value. It has also contributed to identify value's sources which lead to browser's satisfaction and loyalty.Research limitations/implicationsThe limitation of this research concerns mainly results' generalization related to methodological issue.Practical implicationsThe conclusions offer managers the opportunity to learn more about browsers and how to establish a long‐term relationship with them.Originality/valueThis paper brings new insights by considering browsing as a fully‐fledged experience from which the study of perceived value and satisfaction are of a great interest for retailers who aim to make browsers loyal consumers.
Information systems innovation in public organisations: an institutional perspective
Authors: Wiredu Gamel O. 
Published: January 2014

PurposeThis paper aims to take an institutional approach to the analysis of organisational‐level challenges of information systems (IS) innovation in public organisations. It seeks to answer the question: how can the challenges of IS innovation in public organisations, presented by the interactions between IT and public bureaucracy, be explained and addressed?Design/methodology/approachThe paper is an empirical study approached with an interpretive philosophy that influenced the gathering of qualitative evidence.FindingsThe analysis reveals the institutional tensions between the low‐entrepreneurial ethos of public organisations and the efficiency principle of information technology (IT).Practical implicationsPublic bureaucracy should be adjusted by de‐institutionalising its variable characteristics such as standardised and centralised employee roles and information. Information technology should be adjusted by restraining commitments to and expectations in public organisations.Originality/valueThe paper argues that the primary principle of IS innovation should be institutional adjustments of public bureaucracy and information technology. It informs e‐government policy makers to think primarily about the institutional relations between IT and public bureaucracy.