bluuebunny/crossref_metadata_2025_split huggingface dataset:
The value of social media: are universities successfully engaging their audience?
Authors: Ann Voss Krista , Kumar Anil 
Published: September 2013

Purpose
– The purpose of this paper is to understand how American universities are engaging their audience via social media platforms in relation to seven significant themes: engagement, listening, relationships, trust, authenticity, visibility and branding. The study will answer the question: how are universities utilizing social media to engage with their target audience and what value does social media create for universities?

Design/methodology/approach
– Content analysis was used to study 30 national universities’ and liberal arts colleges’ use of Facebook, Twitter and YouTube. Their use of these social media tools will be analyzed on criteria that speak to the seven consistent themes stressed in the literature of social media use by organizations.

Findings
– The results showed that while a presence in the social media platforms were high, engagement was lacking.

Originality/value
– In a time when social media are becoming prevalent forms of communication, it is important to understand how to properly use such tools. With limited literature in the field pertaining specifically to social media usage by universities, this study helps to understand what universities are doing with social media and lays the foundation for how universities can create value from social media.
Strategic race blindness: not so black and white?
Authors: Egan Vincent , Gilzeane Nicola , Viskaduraki Maria 
Published: September 2013

PurposeStrategic race‐blindness (purposely avoiding mention of a target's ethnicity to appear unprejudiced) potentially hinders eyewitness testimony.Design/methodology/approachThe current study examined whether participant and interviewer race affected the recollection of black, white or Western Asian individuals, where it was indicated the targets were criminal or not. Data were gathered using a cognitive interview‐type methodology whereby stimulus questioning was open, rather than prompted. After a short interval participants spontaneously described the targets and the point at which race was used as a descriptor was noted.FindingsThere was a clear effect of differential race mentioning in free recall by participants. However, multi‐level ordinal logistic regression found neither race of the interviewer nor race of the participant (or their interaction) influenced the mentioning of the race of the face in the photograph. This remained irrespective of the guilt of the person in the stimulus picture.Originality /valueExtending the paradigm to persons of Western Asian heritage enabled strategic race bias to be considered in the context of persons sometimes regarded as being sympathetic to terrorism. Gathering information using the cognitive interview makes out study closer to the process by which the police in the UK are trained to gather information.
CSR in natural resources: rhetoric and reality
Authors: Esau Graeme , Malone Megan 
Published: September 2013

PurposeThe purpose of this paper is to sets out to highlight the role and evolution of corporate social responsibility (CSR) in Africa's extractive industry. Through the discussion and analysis of the history of CSR in Africa, best and worst practices in the industry, corporate objectives and business ethics, as well as the use of CSR as a tool for corporate citizenship and sustainable development, this paper works to develop a more concise understanding of the role that CSR has come to play in the African extractive industry.Design/methodology/approachThrough the discussion and analysis of the history of CSR in Africa, best and worst practices in the industry, corporate objectives and business ethics, as well as the use of CSR as a tool for corporate citizenship and sustainable development, this paper works to develop a more concise understanding of the role that CSR has come to play in the African extractive industry. Policy recommendations are also presented to the public and private sectors on how to mend the gaps and complexities of CSR and move forward with CSR practices in a sustainable manner. The paper draws solely on the use of secondary sources to achieve these results.FindingsThroughout the research and analysis, this paper argues that while CSR has evolved in the last few years and become more relevant in the extractive industry in Africa, there is still much work to be achieved, especially in the areas of capacity building, both physically and structurally. Policy development and implementation as well as greater accountability of, and cooperation between, governments and corporations is necessary to achieve long‐term sustainability.Originality/valuePolicy development and implementation as well as greater accountability of, and cooperation between, governments and corporations is necessary to achieve long‐term sustainability. Such recommendations are of imminent importance for the continent's economic development, given the resource boom currently taking place across Africa.
Assessing the influence of customer relationship management (CRM) dimensions on organization performance
Authors: alem Mohammad Abdul , bin Rashid Basri , bin Tahir Shaharuddin 
Published: September 2013

PurposeThe purpose of this paper is to investigate the relationship between CRM dimensions (i.e. customer orientation, CRM organization, knowledge management, and technology based CRM) and various aspects of organization performance (i.e. financial, customer, internal process, and learning and growth) in Malaysian hotels.Design/methodology/approachThis is a quantitative study, the response came from the managers of 152 Malaysian hotels (3 to 5 star) and data collected was subjected to correlation and regression analysis in pursuance of the study's stated objectives.FindingsThe results of this study suggest that all dimensions of CRM (i.e. customer orientation, CRM organization, knowledge management and technology based CRM) have a positive and significant impact on different perspectives of hotel performance. However, CRM technology failed to show a significant relationship with learning and growth perspective of hotel performance.Research limitations/implicationsAn emphasis has been placed on the direct relationship between CRM dimensions and organization performance perspectives as well as, the study concentrated only on 3 to 5 star hotels.Practical implicationsMeaningful implications are made that building an extensive and effective CRM dimensions in hotel firms is crucial to face a high competition and improve performance in Malaysia hotel sector.Originality/valueThe paper addresses CRM dimensions issues specifically for hotels in Malaysia.
Computerized class management software: teachers' views and assessment
Authors: Raichel Nirit 
Published: September 2013

PurposeThis article seeks to present two main issues: educational staff assessment of changes in their work resulting from the introduction of class and school management software; and educational staff assessment as to whether software use contributed to their work.Design/methodology/approachThe research concentrated on the teachers (120) of three high schools located in different regions of Israel. The management software was introduced gradually about seven years before the beginning of the research. The research was qualitative and enabled consideration of social and educational phenomena, and various coping strategies, with the purpose of identifying weak spots and bettering education. Data analysis was conducted according to grounded theory, focusing on the creation of a premise on the basis of data collected from participants. This method includes three stages: open, axial and selective coding.FindingsThe data indicate that teachers recorded changes in their work as a result of software use. The research found that class management software is a necessary tool for schoolwork that can bring about increased achievements and discipline. But software use can be harmful as well. Teachers felt that in order to realize the potential of class management software, while minimizing its potential damage, interpersonal connections between the educational staff and their students should be maintained and strengthened, as well as developing relationships among teachers, administrators and school management.Originality/valueThe article enriches the existing literature in the field and contributes to the understanding of the integration between technological and educational systems, and the changes in educational work resulting from technological advance.
The role of macro context for the link between technological and organizational change
Authors: Saskia Bayerl P. , Jacobs Gabriele , Denef Sebastian , van den Berg Roelof J. , Kaptein Nico , Birdi Kamal , Bisogni Fabio , Cassan Damien , Costanzo Pietro , Gascó Mila , Horton Kate , Jochoms Theo , Mirceva Stojanka , Krstevska Katerina , van den Oord Ad , Otoiu Catalina , Rajkovchevski Rade , Reguli Zdenko , Rogiest Sofie , Stojanovski Trpe , Vit Michal , Vonas Gabriel 
Published: September 2013

PurposeTechnology is an important driver of organizational change and often strategically used to facilitate adaptations in organizational processes and cultures. While the link between technological and organizational change is widely recognized, the role of macro‐context for this link remains undervalued. Based on data from technology implementations in European police forces the paper aims to illustrate the importance of integrating analyses of the macro‐context to understand the complexity of technology driven organizational change.Design/methodology/approachThe authors conducted 56 interviews and five focus groups with police officers from 13 countries on two of the major technology trends in European police forces: automatic number plate recognition systems (ANPR) systems and social media. They further conducted site visits to police forces in The Netherlands and the United Kingdom to observe technology usage first hand. Comparing accounts across countries they analyzed how macro‐context impacted adoption decisions and implementation processes. In this analysis they concentrated on the five macro‐contextual factors in the PESTL framework, i.e. political, economic, social, technological and legal factors.FindingsIn analyses of ANPR systems and social media the paper details how the macro‐context of police organizations impacted decisions to adopt a technology as well as the intra‐organizational alignments of processes and structures.Practical implicationsOrganizational decision makers and implementers need to be aware not only of the strong agency of technology for organizations' structure and processes, but also of the relevance of the organizational macro‐context for the process and impact of technology implementations on the organizational as well as individual level.Originality/valueThe paper illustrates the impact of the macro‐context of organizations in shaping the link between technological change and organizational change.
A theoretical framework of organizational change
Authors: Jacobs Gabriele , van Witteloostuijn Arjen , Christe‐Zeyse Jochen 
Published: September 2013

PurposeOrganizational change is a risky endeavour. Most change initiatives fall short on their goals and produce high opportunity and process costs, which at times outweigh the content benefits of organizational change. This paper seeks to develop a framework, offering a theoretical toolbox to analyze context‐dependent barriers and enablers of organizational change. Starting from an organizational identity perspective, it aims to link contingency‐based approaches, such as environmental scan, SWOT and stakeholder analysis, with insights from organizational behaviour research, such as knowledge sharing and leadership.Design/methodology/approachThe framework is informed by long‐lasting field research into organizational change in an international policing environment. The theories in the framework are selected from the perspective of field validity in two ways; they were chosen because the topics covered by these theories emerged as relevant during the field research and therefore it can be expected they have applicability to the field. The authors' insights and suggestions are summarised in 13 propositions throughout the text.FindingsThe analysis provides a clear warning that organizational change is more risky and multifaceted than change initiators typically assume. It is stressed that the external environment and the internal dynamics of organizations co‐determine the meaning of managerial practices. This implies that cure‐all recipes to organizational change are bound to fail.Originality/valueThis paper makes an ambitious attempt to cross disciplinary boundaries in the field of organizational change research to contribute to a more comprehensive and holistic understanding of change processes by integrating perspectives that focus on the internal context and the external environment of organizations.
Policing opportunities and threats in Europe
Authors: van den Born Arjan , van Witteloostuijn Arjen , Barlage Melody , Sapulete Saraï , van den Oord Ad , Rogiest Sofie , Vallet Nathalie , Reguli Zdenko , Vit Michal , Mouhanna Christian , Cassa Damien , Binder Henriette , Blumenthal Vivian , Christe‐Zeyse Jochen , Giljohann Stefanie , Gruschinske Mario , Pautz Hartwig , Stein‐Müller Susanne , Bisogni Fabio , Costanzo Pietro , Stojanovski Trpe , Mirceva Stojanka , Krstevska Katerina , Rajkovcevski Rade , Stamenova Mila , Bayerl Saskia , Horton Kate , Jacobs Gabriele , Jochoms Theo , Vogel Gert , Andrei Daniela , Baban Adriana , Chirica Sofia , Otoiu Catalina , Ratiu Lucia , Rus Claudia , Varga Mihai , Vonas Gabriel , Alsina Victoria , Gascó Mila , Allen Kerry , Birdi Kamal , Betteridge Kathryn , Casey Rebecca , Graham Leslie , Pólos László 
Published: September 2013

PurposeThis paper aims to take stock and to increase understanding of the opportunities and threats for policing in ten European countries in the Political, Economic, Social, Technological and Legal (PESTL) environment.Design/methodology/approachThis study is part of the large EU‐funded COMPOSITE project into organisational change. A PESTL analysis was executed to produce the environmental scan that will serve as a platform for further research into change management within the police. The findings are based on structured interviews with police officers of 17 different police forces and knowledgeable externals in ten European countries. The sampling strategy was optimized for representativeness under the binding capacity constraints defined by the COMPOSITE research budget.FindingsEuropean police forces face a long list of environmental changes that can be grouped in the five PESTL clusters with a common denominator. There is also quite some overlap as to both the importance and nature of the key PESTL trends across the ten countries, suggesting convergence in Europe.Originality/valueA study of this magnitude has not been seen before in Europe, which brings new insights to the target population of police forces across Europe. Moreover, policing is an interesting field to study from the perspective of organisational change, featuring a high incidence of change in combination with a wide variety of change challenges, such as those related to identity and leadership.
Property investor behaviour: qualitative analysis of a very large transaction
Authors: O¨hman Peter , Söderberg Bo , Westerdahl Stig 
Published: September 2013

PurposeThis explorative case study focuses on property investment decision making from a behavioural perspective at the very microlevel. The study contributes to an understanding of how property investors manage the decision‐making process, including organizational aspects, property valuation, and financial management.Design/methodology/approachApplying a qualitative approach, the authors analyse a very large transaction that occurred in the Swedish property market in 2008. In an open bid transaction, properties of Vasakronan Corporation were sold for SEK41.1 billion (€4.3 billion). Managers in both the purchasing company and the consortium making the second highest bid were interviewed. The authors were encouraged to speak freely, but also used an interview guide with a number of themes as well as specific questions.FindingsThe findings reveal the characteristics of two types of property investment decision‐making behaviour with respect to how actors organize the work, use external consultants, value the properties, and secure the financing necessary for a final bid.Practical implicationsCreditors, analysts, and appraisers may benefit from the insight that property investment decision makers can use different approaches in determining their final bids.Originality/valueThe authors use a qualitative empirical approach in analysing an extraordinarily large property transaction from a buyer's point of view and presents detailed information about this transaction as well as general insights into actual behaviour rarely examined in the property investment literature.
Performance and political skill in personal reputation assessments
Authors: Dana Laird Mary , Zboja James J. , Martinez Arthur D. , Ferris Gerald R. 
Published: September 2013

PurposeReputation has many positive outcomes, but little is known about how individuals manage their personal reputation at work. This study aims to investigate the relationships between job performance and political skill on personal reputation.Design/methodology/approachNinety‐eight triads from a Midwestern manufacturer provided data. Employees rated their political skill, supervisors rated the employees' job performance, and coworkers rated the employees' personal reputation. The white‐collar respondents were mostly Caucasian, female, middle aged, and moderately tenured in their position. The data were analyzed with regression analysis.FindingsThe results illustrated positive political skill‐personal reputation and job performance ‐personal reputation relationships. Job performance was positively associated with personal reputation for politically skilled employees, but not for individuals low in political skill.Research limitations/implicationsJob performance was evaluated by employees' supervisors, but less subjective, quantitative measures of job performance would be helpful.Practical implicationsPolitical skill training and/or mentoring relationships may help individuals manage their personal reputation at work.Social implicationsThis study focused on personal reputation in a work environment. However, the results also may be useful to individuals in a variety of organizations (e.g. schools, clubs, churches).Originality/valueThis is one of the first studies to investigate how individuals manage their personal reputation in a work setting. Unlike previous research that used self‐evaluations of personal reputation, this study uses peer evaluations, which is more appropriate for the construct.
Geographical media reputation and technology entrepreneurship
Authors: Banerjee Preeta M. 
Published: September 2013

PurposeGeographical location has been of noted importance for technology entrepreneurship, i.e. technology clusters. While social resources have been investigated as strategic in management literature, media reputation appears to be an overlooked reason why technological entrepreneurship has been less prevalent in some geographical locations, despite there being fertile economic parameters. The paper aims to discuss these issues.Design/methodology/approachUtilizing methodology developed by Rindova et al. to explore how media (local and foreign) describes technological entrepreneurship (local and foreign), the paper compares Boston, MA and Kolkata, India in terms of positive or negative valenced recognition and explores their relation to technology entrepreneurship location.FindingsGeographical media reputation is contextualized and does not transfer readily. Unlike the absolute positives of economic reasoning, positive media reputation in the local context does not scale globally. Also, negative reputation is very hard to overturn at the global level. Social resources often have their own social dynamics that are localized in culture and environment.Research limitations/implicationsThis paper is an exploratory, illustrative analysis of the relation between geographical reputation at local and global levels and the location choice of technology entrepreneurship. Other factors do exist that the paper does not examine specifically but tries to match through sample selection, realizing no two geographical locations can ever be exact matches and in this case are rough equivalents.Originality/valueGeographical location imputes social resources – namely media reputation – that can affect the location choice of technology entrepreneurship beyond economic considerations.
Limits‐to‐arbitrage and asset growth anomaly in Chinese stock market
Authors: Ye Jianhua , Li WenFang 
Published: September 2013

PurposeThis paper makes attempt to test the firm‐level long‐term asset growth (LAG) effects in returns by examining the cross‐sectional relation between firm‐level LAG and subsequent abnormal stock returns. The purpose of this paper is to investigate whether limits‐to‐arbitrage can explain this asset growth anomaly in Chinese stock market.Design/methodology/approachEmpirical research was carried out.FindingsThe empirical results show that asset growth anomaly in A‐share stock market is significant and robust. The conclusion provides more evidence for the existence of asset growth anomaly. Additionally, arbitrage risk indicated by idiosyncratic risk cannot explain the anomaly, arbitrage risk indicated by accounting information transparency can partly explain the anomaly, and arbitrage cost proxied by Amihud's measure of illiquidity indicator can completely explain the asset growth anomaly in A‐share stock market.Research limitations/implicationsThe results of this paper imply that strengthening the disclosure of firm information and improving the liquidity of the market are important to improve the efficiency of the A‐share stock market.Originality/valueThe paper selects the sample of non‐financial listed companies in A‐share stock market to research the asset growth anomaly and investigates whether limits‐to‐arbitrage can explain this anomaly. This paper proves the existence of asset growth anomaly in A‐share stock market and is a good reference for further researches.