bluuebunny/crossref_metadata_2025_split huggingface dataset:
Shopping motivation as a moderator in the retail service evaluation
Authors: T.K. Luk Sherriff , Sharma Piyush , S.N. Chen Ivy 
Published: February 2013

Purpose– Prior research explores the moderating effects of age and gender on the relationships in the comprehensive service evaluation model, but it ignores the role of contextual variables. The study aims to test the moderating effect of an important contextual variable (shopping motivation) on the service evaluation process.Design/methodology/approach– Responses were collected from 2,727 shoppers in six retail categories (cosmetics, electronics, fashion, jewelry, telecommunication services, and department stores) using a mall-intercept approach and all the hypotheses were tested using structural equation modeling technique.Findings– The study finds that relationships among sacrifice, value, satisfaction, and behavioral intentions are stronger in retail categories with utilitarian vs hedonic shopping motivation. In contrast, the relationships among service quality, value, satisfaction, and behavioral intentions are stronger in hedonic vs utilitarian retail categories.Research limitations/implications– This paper uses a cross-sectional survey to test all the hypotheses, hence it cannot study actual shopping behavior in future. Moreover, it examines shopping motivation at a retail category level and not at individual shopper level. The results may also vary based on cross-cultural differences in customer expectations and perceptions.Practical implications– The findings would help retail managers to identify relevant service dimensions, to improve perceived service quality, customer satisfaction, and value for the shoppers in their stores, which in turn may lead to more favorable behavioral intentions.Originality/value– This paper offers new insights on the differences in expectations, perceptions, and evaluations of shoppers in hedonic vs utilitarian retail categories, and introduces the moderating role of shopping motivation, an important contextual variable.
Internet forums and negotiation of healthcare knowledge cultures
Authors: Keeling Debbie , Khan Amna , Newholm Terry 
Published: February 2013

Purpose– Internet forums are an important arena for information exchange between consumers. Despite healthcare being one of the most accessed information categories on the internet, knowledge of exchange between patients in online communities remains limited. Specifically, little is known about how patients negotiate knowledge in online forums to understand and manage their diseases. This paper aims to illustrate this by presenting data that demonstrate the construction of tacit knowledge within online health communities, and how consumers exercise their “voice” within complex professional services.Design/methodology/approach– This paper reports an exploratory single case study of an online discussion forum for breast cancer sufferers, in which participants discuss their experience with healthcare services and related pharmaceutical products. Textual data were collected and analysed from the forum retrospectively from an 11-month period, entailing contributions from 252 participants.Findings– The paper challenges prevalent managerial and professional perspectives that evaluate online health information in terms of its correspondence with conventional medical information. In the absence of normative assumptions that broadly guide health service encounters, forum participants negotiate their understandings in the context of their personal experience.Practical implications– This novel culture offers potential for developing rich and sometimes more appropriate understandings of health than available from the medical establishment. It discusses how service providers can exploit such opportunities towards improving service provision, facilitating the consumer voice within a complex service.Originality/value– Re-evaluating the value of online forums, the paper identifies the mechanisms through which health consumers co-create knowledge within online communities, and how these mechanisms can inform and complement future service provision.
Burnout among accounting and finance academics in Ireland
Authors: Byrne Marann , Chughtai Aamir , Flood Barbara , Murphy Evelyn , Willis Pauline 
Published: February 2013

PurposeThe purpose of this paper is to assess the levels of burnout experienced by accounting and finance academics in Ireland.Design/methodology/approachData for this cross‐sectional survey study were collected from 100 accounting and finance academics teaching in Irish third level institutions. Independent sample t‐tests, one way analysis of variance (ANOVA) and step‐wise multiple regression analysis were used to analyse the data.FindingsResults indicate that the majority of accounting and finance academics experience low or average burnout with regard to emotional exhaustion and depersonalisation but encounter a high degree of burnout with regard to personal accomplishment. While none of the background or workload variables captured in the study explain variation in the levels of burnout experienced, some aspects of job satisfaction are significant predictors of the three dimensions of burnout.Research limitations/implicationsThe cross‐sectional design of this study does not allow causal inferences to be made. Furthermore, since all data were self‐reported, it is possible that common method variance may be an issue. Despite these limitations, results suggest that increasing faculty members’ job satisfaction can be a useful strategy for preventing academic burnout.Originality/valueThis is the first study to examine the issue of burnout among academics in an Irish context. Moreover, it is one of the few studies, which has explored the phenomenon of burnout among university faculty members.
The efficiency of the “Learning Management System (LMS)” in AOU, Kuwait, as a communication tool in an E‐learning system
Authors: Assaf Alfadly Ahmad 
Published: February 2013

PurposeThe integration of a Learning Management System (LMS) at the Arab Open University (AOU), Kuwait, opens new possibilities for online interaction between teachers and students. The purpose of this paper is to evaluate the efficiency of the LMS at AOU, Kuwait as a communication tool in the E‐learning system and to find the best automated solution possible.Design/methodology/approachThe study participants were 500 students (270 female and 230 male) from AOU, Kuwait. The participants began to use the LMS in January 2009 and, up to the date of the analysis, used the system continuously during three academic years. The researcher used a quantitative research design because the descriptive statistics were demonstrated in frequency counts and percentages and the responses were analyzed numerically.FindingsThis study found that the majority of the AOU, Kuwait students welcome the LMS system at their university. However, there are many reasons why LMSs have failed, including high cost of technology, poor decisions, competition, and the absence of appropriate (or any) business strategies, especially market assessment of consumer demand.Originality/valueThis project identifies different milestones in delivering the LMS process and recommends the best solution to automate the E‐learning procedure at the Open University, Kuwait. The goal is to reduce time, effort and cost when implementing this new solution. The study suggests that students are important stakeholders whose active involvement increases exchange of pedagogical information and promotes interaction among teachers.
Teacher participation in decision making and its impact on school and teachers
Authors: Sarafidou Jasmin‐Olga , Chatziioannidis Georgios 
Published: February 2013

PurposeThe purpose of this paper is to examine teacher involvement in different domains of decision making in Greek primary schools and explore associations with school and teacher variables.Design/methodology/approachA survey employing self‐administered questionnaires, with a Likert‐type scale assessing teachers’ actual and desired participation in three domains of decision making, was used. Scales measuring perceived school climate, self‐efficacy and job satisfaction were also included. Data were collected from 143 teachers working in primary schools located in different areas in Greece.FindingsThe multidimensional approach to measuring teacher participation in decision making revealed quite high actual participation in decisions concerning students’ and teachers’ issues, but low levels of participation in managerial decisions. The discrepancy between the actual and desired levels of participation showed significant deprivation across all decision‐making domains. Greater participation in decisions concerning teacher issues and lower levels of deprivation of participating in managerial issues were associated with teachers’ perceptions of better leadership and higher collegiality in schools. The strongest predictor of both teachers’ sense of efficacy and job satisfaction was their participation in decisions concerning teacher issues.Practical implicationsEducational leaders should promote forms of participation in decision making that increase teachers’ actual involvement in decisions concerning their duties and opportunities for development and also provide for more sharing on issues concerning the school management, particularly for women.Originality/valueThe study underlines the value of dimensionality in investigating decision making in schools.
Organizational decline
Authors: Heine Klaus , Rindfleisch Heike 
Published: February 2013

PurposeThe aim of this paper is to propose an integrative framework of organizational decline on the firm‐level.Design/methodology/approachIn recent years, there has been a growing number of contributions to the research field of organizational decline from diverse theoretical perspectives and different levels of analysis. In this paper, an integrative framework of organizational decline on the firm‐level is proposed that relies on a process perspective, combining insights from organizational ecology, path dependence and the resource‐based view.FindingsDifferent theoretical perspectives are used to explore various aspects of the problem of organizational decline. A theoretical framework as a theoretical perspective is developed to guide research and to interconnect diverse theoretical findings. Based on the suggested framework, two archetypes are distinguished which lead an organization to insolvency: malabsorptive incompetence and maladapted competencies.Originality/valueThe proposed framework allows the capture of the dynamic process of organizational decline and the identification of the triggers driving organizational decline.
Art imitates life: art and architecture as a driving force for change
Authors: Holloway Cripps Kaisa G. 
Published: February 2013

PurposeThe purpose of this paper is to explore the use of art and architecture by leadership as a driving force to effect change of perception of an organization's identity. While some claim life imitates art, from a management discipline lens the paper aims to state that art imitates life through introduction of a conceptual model.Design/methodology/approachA literature review of organizational art and architecture, leadership, identity and change is undertaken and synthesized with Lewin's theory and concepts of force field analysis. Case studies from Africa, Europe and the USA are analyzed.FindingsOrganizational leadership uses art and architecture as a driving force to effect change in perception of identity. This is exemplified through evaluation of choices in the organizations examined.Practical implicationsThis paper establishes a relationship between choices organizational leadership makes on art and architecture and how they can be used as a driving force to effect change in perception of identity and proposes a conceptual model for further study. This model opens potentially several new streams of research in management and organizational change disciplines.Originality/valueThere is a small subset of scholarship and studies in the fields of management and organizational change, with a scant amount focused on choices organizational leadership makes on art and architecture and how they can be used as a driving force to effect change in perception of identity. This paper attempts to initiate further research and empirical studies.
A case study of district leadership using knowledge management for educational change
Authors: Hannay Lynne , Ben Jaafar Sonia , Earl Lorna 
Published: February 2013

PurposeThe purpose of this paper is to examine the work of district leadership of a large Canadian school district in becoming a learning organization over four years using knowledge management practices.Design/methodology/approachA qualitative study conducted from 2000‐2004 using a naturalistic research paradigm with the underlying principles of grounded theory. Data were collected from a sample of six supervisory officers through individual and focus group interviews.FindingsUsing knowledge management practices, the senior leaders of a large school district organically developed a unified new amalgamated super‐district. They redefined their roles from managers to knowledge leaders in order to reshape the district into a learning organization that could positively respond to the continual changes being rained down on them.Practical implicationsThis paper offers insights that are both theoretical and practical on how senior leaders transform their role from operational managers to knowledge leaders for school improvement. The conceptual framework proves valuable in understanding how change can work in practice.Research limitations/implicationsAlthough the study is limited by the specific context from which data were drawn, it offers useful lessons and direction for large districts undergoing major reforms.Originality/valueThis paper highlights the role of senior leadership as knowledge leaders managing a district towards becoming a learning organization via organic processes that promote knowledge flow.
The impact of change management on the attitudes of Turkish security managers towards change
Authors: Yilmaz Sefer , Ozgen Huseyin , Akyel Recai 
Published: February 2013

PurposeThe main purpose of this study is to develop an understanding of how managerial methods can be used during the change process to direct employees' attitudes positively towards change. This study also aims to provide considerable implications for the homeland security managers suitable for the applications on the area of homeland security. Paying requisite attention to the attitudes of employees towards change and careful selection of change management methods is considered critical for determining the ultimate success.Design/methodology/approachThe data used in this study were obtained by the questionnaire survey method, analyzed by using a statistics software program, and main findings of the study were evaluated. The last section of this study has a discussion and a conclusion which includes specific evaluations and recommendations regarding the homeland security organizations and their practices in Turkey. Due to the large data set available, only the main findings are presented in this paper.FindingsFindings suggest that the methods used, such as informing the employees about what is going on regarding change, consulting them and maintaining participation of the employees to the change process, have a positive impact on the attitudes of security managers towards change. This means that if an organization complies with the advice of the change literature asserting that the employees should be informed of, consulted and participate in the change from the outset of the process, the employees would probably commit themselves to change rather than resisting it.Originality/valueThe topic of this study is believed to be of vital importance in the area of homeland security organizations of Turkey and other countries in the context of change management for the sake of success in change initiatives. It is hoped that this study will make contributions to the existent literature in that it combines two disciplines, namely, change management and homeland security management, in just one case study. This combination would add considerable insights into the success and/or failure of the change initiatives launched in the organizations of homeland security generally and in Turkey specifically.
Underneath organizational health and knowledge sharing
Authors: Trong Tuan Luu 
Published: February 2013

PurposeThis research excursion through shipping companies in Vietnam seeks to examine if corporate social responsibility (CSR) influences trust, which in turn engenders the chain of effects from upward influence behavior through organizational health to knowledge sharing.Design/methodology/approachThe paper adopts a structural equation modeling (SEM) approach which contributed to the analysis of 412 responses returned from self‐administered structured questionnaires dispatched to 635 middle level managers.FindingsFrom the findings emerged a model of organizational health and its levers such as CSR, trust, and upward influence behavior. Ethical CSR was found to nurture high level of trust in the organization.Originality/valueThrough the findings of the research, the insight into the CSR‐based model of organizational health highlights the role of ethical CSR, trust, and organizationally beneficial upward influence tactics in building organizational health in shipping companies in the Vietnam business setting.
Insider action research: premises and promises
Authors: Ranjan Kumar Madhu 
Published: February 2013

PurposeThis paper aims at developing a set of guidelines for potential inside action researchers (IARrs).Design/methodology/approachAction research was done in three units of Indian Railways. At each unit two IARrs were engaged. The six IARrs and the author (also an IARr at one of the units) used reflection during action and reflection after action to conduct the action research.FindingsThe paper shows that IARrs must carry good credibility, relationships have to be continually worked, ethical clearance must be dynamic to the emerging situations and the IARrs should not emphasize the pattern of their previous interactions with the members of the research world.Research limitations/implicationsThe research is based on the action research done in manufacturing units within Indian bureaucracy. The generalization of findings to other organizational set up was not verified.Practical implicationsIt brings out specific “dos” and “don'ts” for a prospective IARr.Originality/valueThis paper contributes to the action research method by bringing out new issues faced by IARrs while conducting insider action research in large organizations. With respect to large‐scale change, it brings out that perception of shared world among IARrs facilitates large scale change. Middle managers are better suited as IARr than top managers and an ab‐initio large scale planning is not necessary to cause a large scale change in the long run.
High performance work systems in corporate turnaround: a German case study
Authors: Mihail Dimitrios M. , Mac Links Myra , Sarvanidis Sofoklis 
Published: February 2013

PurposeThis study aims to investigate the nexus of high‐performance work systems (HPWS) with corporate change that leads to enhanced performance.Design/methodology/approachThe paper uses a case study method and analyzes the impact of a HPWS, adopted at a German medical technology company, on corporate turnaround and performance outcomes. In the present study, conducting in‐depth interviews with the social partners of corporate change, the authors investigate how leadership, competition forces and employee relations interacted with a bundle of high‐performance work practices led the company to massive changes in production with noticeable performance outcomes.FindingsThe analysis lends support to the HPWS approach that links certain high‐commitment work practices to corporate changes and enhanced performance outcomes such as rising employee productivity and sales over the last decade.Practical implicationsThe study pinpoints key factors that could optimally be used as a best practice framework for change management leading to corporate turnaround in a highly volatile world economy.Social implicationsThe HPWS approach, facilitating corporate turnaround, underlines the importance of social partnership for modern corporations to handle groundbreaking changes and survive the fierce competition in global markets.Originality/valueUsing a case study method, the analysis lends some support to the HPWS perspective that links high‐commitment work practices to enhanced corporate performance.
Perceptions of organizational politics and hotel employee outcomes
Authors: Karatepe Osman M. 
Published: February 2013

PurposeThis paper aims to propose and test a research model that investigates work engagement as a mediator of the effects of perceptions of organizational politics on affective organizational commitment, extra‐role performance, and turnover intentions.Design/methodology/approachData were gathered from a sample of 231 full‐time frontline employee‐supervisor dyads in Iran. The relationships in the model were tested using LISREL 8.30 through structural equation modeling.FindingsThe results show that the fully‐mediated model provides a better fit to the data than does the partially mediated model and further indicate that work engagement acts as a full mediator of the impacts of perceptions of organizational politics on affective organizational commitment, extra‐role performance, and turnover intentions.Research limitations/implicationsIn future studies testing the effects of challenge and hindrance demands simultaneously on work engagement would be useful. Replication studies with larger sample sizes in different hospitality settings in Iran as well as other developing countries in the Middle East are in order to cross‐validate the findings.Practical implicationsProviding training programs could make employees cope with difficulties associated with other hindrance demands and their potential effects on organizational politics. In training programs employees can be motivated to speak up when they observe the root causes of organizational politics and unfair decisions in the workplace. This is important, because having a transparent work environment establishes trust between managers and employees. In addition, top management of the hotels should devise new policies and procedures that would minimize the possibility of political decisions.Originality/valueEmpirical research regarding the relationships among perceptions of organizational politics, work engagement, and hotel employee outcomes in the hospitality management and marketing literature is sparse. This study partially fills in this void by investigating the mediating role of work engagement via data obtained in the Iranian hotel industry.