bluuebunny/crossref_metadata_2025_split huggingface dataset:
Intention to adopt internet banking in an emerging economy: a perspective of Indian youth
Authors: Yadav Rambalak , Chauhan Vikas , Pathak Govind Swaroop 
Published: June 2015

Purpose
– The purpose of this paper is to understand the consumer’s intention toward internet banking adoption in Indian context by combining two theories; theory of planned behavior (TPB), technology acceptance model (TAM) and an additional construct, i.e. perceived risk.

Design/methodology/approach
– A questionnaire based survey was conducted to collect responses from young consumers (210 usable responses). Data were analyzed using structural equation modeling to evaluate the strength of relationship.

Findings
– The result shows that perceived usefulness, attitude, subjective norm and perceived behavioral control significantly influences the consumer’s intention to adopt internet banking whereas perceived risk failed to show any significant influence over intention to adopt internet banking.

Research limitations/implications
– The study is limited to young consumers (i.e. professional students) only. Further, the study concerns itself with consumer’s intention not actual behavior.

Practical implications
– The finding will be useful for bank officials for devising strategies and policies related to internet banking in the Indian scenario.

Originality/value
– The paper is one of the initial attempts in Indian context to understand the consumer’s intention to adopt internet banking by combining TPB and TAM theories.
Customer responses to CSR in the Pakistani banking industry
Authors: Khan Zia , Ferguson David , Pérez Andrea 
Published: June 2015

Purpose– The purpose of this paper is twofold: to empirically analyse how customer corporate social responsibility (CSR) perceptions impact on the perceived service quality (PSQ)-loyalty relationship in the banking industry of Pakistan; and to evaluate the mediating role of customer trust in that model.Design/methodology/approach– Based on a field survey of 408 customers of five different banks of Pakistan, the hypothesized model is tested through partial least squares based structural equation modelling.Findings– The findings demonstrate that banking customers in Pakistan recognise CSR as a multidimensional construct that serves as a direct determinant of PSQ, trust, repurchase and word of mouth (WOM) intentions. PSQ also influences customer trust directly and positively and trust has a direct and positive impact on repurchase and WOM intentions. On the contrary, PSQ does not influence repurchase and WOM intentions directly. Its effect is mediated by customer trust.Practical implications– Contrary to the previous mixed findings reported in the literature, this research confirms the explicit contribution of CSR towards customer perceptions and intentions in the context of the banking industry. The findings suggest that banking companies should take great care over preparing their CSR initiatives and include them in their marketing plans in order to improve customer loyalty intentions. In this way, CSR can enhance PSQ and customer trust, which are two key constructs in the loyalty model proposed in this paper.Originality/value– The originality of the paper lies in the context in which the research was developed. The banking industry of Pakistan had not previously been extensively researched. The proposal for a comprehensive model that evaluates the role of customer trust is another key contribution of the paper. Previous research has not extensively studied the role of trust in loyalty models that evaluate CSR perceptions along with PSQ.
Investigating the factors influencing the adoption of m-banking: a cross cultural study
Authors: Mortimer Gary , Neale Larry , Hasan Syed Fazal E , Dunphy Benjamin 
Published: June 2015

Purpose– Little is known about the adoption of mobile banking technologies in emerging Asian economies. The purpose of this paper is to empirically examine the motivators that influence a consumer’s intentions to use mobile banking.Design/methodology/approach– A web-based survey was employed to collect data from 348 respondents, split across Thailand and Australia. Data were analysed by employing exploratory and confirmatory factor analyses, path and invariance analyses.Findings– The findings indicate that for Australian consumers, perceived ease of use, perceived usefulness (PU) and perceived risk (PR) were the primary determinants of mobile banking adoption. For Thai consumers, the main factors were PU, PR and social influence. National culture was found to impact key antecedents that lead to adoption of m-banking.Research limitations/implications– The actual variance explained by the study’s model was higher in Australia (59.3 per cent) than for Thailand (23.8 per cent), suggesting future research of m-banking adoption in emerging Asian cultures.Practical implications– The authors identify the important factors consumers consider when adopting m-banking. The findings of this research give banking organisations a foundational model that can be used to support m-banking implementation.Originality/value– The study is perhaps the first to examine and compare the intention to adopt m-banking across Thai and Australian consumers, and responds to calls for additional research that generalises m-banking and m-services acceptance across cultures. This study has proposed and validated additional constructs that are not present in the original SST Intention to Use model.
Collective resilience following mine clearance in Kurdish Iraq
Authors: Durham Jo , White Rob 
Published: June 2015

Purpose– The purpose of the study was to identify the economic impacts of landmine clearance on household livelihoods and to present the qualitative findings of a study undertaken in the Kurdish region of Iraq.Design/methodology/approach– The sampling method followed a case series, purposive sampling design. Five recipient households were interviewed from different districts. In addition, purposively selected program staff (N= 4) and local community leaders (N= 2) were interviewed. When undertaking the thematic analysis of the Kurdish household qualitative interviews, it became very apparent that the Kurdish informants did not talk in terms of economic outcomes as a result of demining. The data were then re-analyzed using a narrative framework and reported in this paper.Findings– While the research sought a link between demining, livelihoods, poverty reduction and economic development, the respondents told another story. Their story focused on the social consequences of returning to their “grandfather’s land”. Participants’ narratives told of resilience resulting from negotiation with the environment and the importance of regaining one’s identity and hopes to heal in the face of adversity.Research limitations/implications– The findings cannot be generalized to all mine action program recipients but have salience for rural households in the site of inquiry.Originality/value– The paper is rare in illustrating the social benefits of post-conflict demining and its links with social capital and collective resilience.
Efficiency of public goods provision in Wenchuan earthquake-stricken rural areas, Sichuan, China
Authors: Yang Feng , Yang Minghong 
Published: June 2015

Purpose
– The purpose of this paper is to evaluate the efficiency of public goods provision in Wenchuan earthquake-stricken rural areas. The study was undertaken in August and September 2012 by the field survey of 24 villages.

Design/methodology/approach
– This paper, by applying the methods of analytic hierarchy process and fuzzy comprehensive evaluation, aims to evaluate the efficiency by means of villagers’ satisfaction, which is designed in the idea of combining overall goal-classifications and specific indicators, including 7 classifications and a total of 36 specific indicators.

Findings
– Based on maximum membership principle by the fuzzy comprehensive evaluation, the calculation results in 0.4485862 as a “general” level of the evaluation membership of efficiency in the post-quake public goods provision, and 3.0634837 as overall comprehensive score, a level lower than 3.5.

Practical implications
– The efficiency by means of villagers’ evaluation is generally at a lower degree. Although the reconstruction has completed some high-quality infrastructure, schools, hospitals and houses, we still face more macroscopic and long-term problems of recovering and sustaining the post-quake communities in many fields.

Originality/value
– It is more worthy to consider how to improve the efficiency of the reconstruction, especially in public goods and public services provision in the quake-stricken rural areas.
Supporting post-disaster social recovery to build back better
Authors: Mannakkara Sandeeka , Wilkinson Suzanne Jane 
Published: June 2015

Purpose
– This paper aims to propose a set of principles for implementation of successful post-disaster social recovery in-line with the concept of “building back better” (BBB).

Design/methodology/approach
– A set of preliminary principles for post-disaster social recovery was established from literature review. The 2009 Victorian Bushfires was chosen as a case study to examine the implemented social recovery approaches and impacts.

Findings
– Analysis of the literature and case study have led to the creation of a set of modified BBB principles for social recovery under two categories, first, community support and, second, community involvement. Key principles under first category include: providing personalized support for affected families, specialized support for vulnerable groups and improved psychological support; building community cohesion; and keeping the community informed. Key principles under second category include: involving the community in designing and implementing recovery projects; providing support to the community; and maintaining full transparency.

Research limitations/implications
– This study focusses on one case study. The appropriateness and applicability of the proposed principles can be further tested using a range of different case studies in both developed and developing countries.

Practical implications
– The principles presented should be incorporated into post-disaster social recovery programmes implemented by governments.

Originality/value
– This research takes a unique look at drawing from international experiences to form a set of practical and universal principles to aid post-disaster social recovery as an important part of BBB.
Architects and rural post-disaster housing: lessons from South India
Authors: Tauber Gertrud 
Published: June 2015

Purpose– This research aims to examine three housing projects implemented by local non-governmental organizations (NGOs) and planned by local architects after the Indian Ocean tsunami of 2004 in rural South India. The key to the acceptance of post-disaster houses lies in meeting the peoples’ wishes and needs, and in integrating local know-how into the course of the project process (a premise intensively discussed in theory). After the tsunami of 2004, many (NGOs) appointed architects, assuming that these professionals would be qualified to facilitate the implementation of people-oriented houses (and villages). However, the architects’ roles vary significantly, which had, as will be shown here, a considerable impact on the degree of success of the project.Design/methodology/approach– Primary data for this study were gathered through household questionnaires (110); informal interaction; participant-observation (work assignment: 2.5 years; field survey: 4 months); semi-structured interviews (NGO representatives, architects and engineers). Secondary literature was studied on post-disaster housing, building cultures and cultures of knowledge.Findings– This study reveals that, in the course of rural post-disaster reconstruction, there is a crying need to appoint the “right” personnel having, first of all, the capacity to comply with the social dynamics at project level, and, second, being able to address those aspects critical for the realization of people-oriented housing. Architects can be a valuable resource for both the NGO and the villagers. However, this paper shows that key to this is, among other considerations, a thorough understanding of the rural (building) culture, its abilities and requirements, the strategic interplay of various roles and abilities during the course of an intricate building process and the design of appropriate roles for adequately-skilled architects.Originality/value– To this date, the debate on the role of architects in the context of post-disaster housing has neglected to examine empirically the implications of appointing these professionals in rural post-disaster contexts. This paper addresses this imbalance and complements the existing corpus of work by examining the impact of different roles of architects on the degree of success of the project at village level.
Improvement process selection framework for the formation of improvement solution alternatives
Authors: Low Shye-Nee , Kamaruddin Shahrul , Abdul Azid Ishak 
Published: June 2015

Purpose
– The purpose of this paper is to investigate multiple criteria decision-making (MCDM) processes within a flow-line production-improvement activity. Investigation can lead to understanding of how a process improvement framework influences the decision and fulfillment of the potential to successfully change the operation process.

Design/methodology/approach
– The improvement process selection (IPS) framework is built systematically by incorporating all related decision criteria with suitable tools required to select improvement alternatives. The process consists of three phases: identification, prediction, and selection. The IPS framework is validated through a case study of a company that was carrying out a flow-line production-improvement project.

Findings
– The developed framework is used to prioritize the problem scope and select the solutions from various options. The case study illustrates the process through which the developed framework provided a systematic approach in identifying the solutions and achieving the desired performance improvement. Prediction result analysis shows the framework achieved sustainable process improvement changes and prevents management levels from higher risks in failure improvement. The feedback of the case study has verified the robustness of the framework.

Practical implications
– Quantitative improvement tools, such as MCDM employed in the IPS framework are vital for better understanding of the improvement impact of changes. Thus, the improvement solution alternatives can be analyzed in more comprehensive ways by considering numerous performance metrics in order to select the best improvement alternatives.

Originality/value
– The IPS framework can assist the company in determining optimal decisions in relation to selection of improvement alternatives. As a result, production performance can be affected positively.
The ten commandments of quality: a performance perspective
Authors: Antony Jiju 
Published: June 2015

Purpose– The purpose of this paper is to provide quality professionals of tomorrow with ten commandments of quality.Design/methodology/approach– The ten commandments are based on the 20 years experience of the author as an academic, researcher, consultant and a practitioner in the field of quality management (QM).Findings– The ten commandments of quality in my perspective include: leadership for quality, customer advocacy, emphasis on teaching applied statistical methods to quality professionals, creating a culture of continuous improvement or incremental innovation, employee empowerment, ownership and engagement, training and education for quality, extending quality into supply chain, quality and environment, learning organization and sustaining issues of quality.Research limitations/implications– The key features outlined in this viewpoint paper is based on a single perspective. However, the author is currently pursuing a study looking into the viewpoints of ten QM experts around the globe.Originality/value– The paper provides an excellent resource for many researchers and practitioners in the field of QM who can use the key features expressed in the paper as a guide for achieving and sustaining quality in their businesses.
Assessing brand personality associations of top-of-mind wine brands
Authors: Brochado Ana , Vinhas da Silva Rui , LaPlaca Peter 
Published: June 2015

Purpose
– The purpose of this paper is to examine brand knowledge of wines produced in a selected Portuguese viticulture area. More specifically, we intend to understand how consumers organise brands that have the highest awareness in their memory in terms of perceived personality traits.

Design/methodology/approach
– A survey was developed to assess brand awareness of Portuguese green wine brands and brand personality using Aaker’s brand personality framework. Multiple correspondence analysis was used in this study to present the relative positioning of the top-of-mind green wine brands.

Findings
– Despite the large number of green wine brands available on the market, six brands dominate in terms of brand awareness. Top-of-mind green wine brands are marked with clear and distinctive brand personality, and a small subset of brand personality attributes serve as significant criteria for brand positioning.

Practical implications
– The results of the present study could be beneficial for academics and practitioners, as it reveals that the top-of-mind brands within a specific viticulture area could exhibit a clear positioning based on personality traits. Therefore, brand personality traits might provide a mechanism for wine managers to distinguish or differentiate their wines.

Originality/value
– This work contributes to the findings of previous studies held to study brand personality perceptions. From a theoretical point of view, this paper reflects the usage of one the most popular instruments for brand personality measurement in a wine market context.
Knowledge effects on the exploratory acquisition of wine
Authors: Vigar-Ellis Debbie , Pitt Leyland , Caruana Albert 
Published: June 2015

Purpose– This paper aims to determine whether exploratory wine purchasing behaviour is affected by consumers’ objective and subjective wine knowledge.Design/methodology/approach– A questionnaire was developed using recognised scales for exploratory consumer tendencies, objective and subjective wine knowledge. The survey was administered using the MTurk platform. A factor analysis was first used to test the psychometric properties of the measures of the three constructs. Once the robustness of the measures was ascertained, cross-tabulations and testing via ANOVA’s of the demographics of age, gender, weekly wine consumption and education on the constructs was undertaken. In addition the causal relationship of subjective and objective wine knowledge on exploratory purchase behaviour was investigated via the use of multiple regression analysis.Findings– The results show that consumers with more real (objective) knowledge of wines are more likely to participate in exploratory wine purchasing. Objective wine knowledge is greatest amongst older consumers and those who consume more wine.Research limitations/implications– While attempts were made to limit biases due to the research approach, the results may lack generalisability because a US sample only, was used. Recommendations for future research extending the sample population as well as for changes to the question formats are suggested.Practical implications– The findings of this study have implications for wine marketers in that marketing strategies and activities (labelling, distribution, media, etc.) may need to be adapted depending on the exploratory purchasing behaviour and wine knowledge of their target customers.Originality/value– Exploratory wine acquisition behaviour is important to wine marketers. This behaviour encourages trial but, at the same time, impacts brand loyalty. This paper identifies the characteristics of consumers in terms of wine knowledge, consumption and demographics most likely to exhibit this behaviour and provides support for the need for marketers to identify these consumers and adapt their marketing activities targeting them.
A study of women in top business roles: the case of the wine industry
Authors: Galbreath Jeremy 
Published: June 2015

Purpose
– The purpose of this paper is to empirically explore the extent to which women are advancing in the wine industry, and whether there are conditions which help facilitate their advancement. There is a perception that women are making great strides in the wine industry. However, this perception is largely anecdotal.

Design/methodology/approach
– All wineries in Australia are examined in each year for the years 2007 to 2013. By relying on a leading wine industry database, women in CEO, winemaker, viticulturist and marketing roles are examined.

Findings
– With the exception of the marketing role, women are under-represented relative to predicted representation rates. Regarding regional differences, there is no consistent pattern with respect to where women representation in the roles is higher. The findings also suggest that where there is a woman CEO, women are more likely to be represented in winemaker, viticulturist and marketing roles.

Research limitations/implications
– The study represents Australian wine regions and should not be taken as a general population sample. The representation rates of women in top roles in other wine firms around the world may vary, which could lead to results different than those found in this study.

Practical implications
– For firms and policy makers interested in increasing the representation rates of women in the wine industry, the results of this study offer some insight into where current rates stand, and what might be underlying these representation rates. This is expected to facilitate debate around the means and mechanisms through which to increase the representation of women in the wine industry.

Originality/value
– This is the first known large-scale study to examine the representation rates of women in top roles in the wine industry; therefore, it offers both new insights and avenues for future research.
Tribological behaviour of mineral and rapeseed oils containing iron particles
Authors: Maliar Tatjana , Achanta Satish , Cesiulis Henrikas , Drees Dirk 
Published: June 2015

Purpose
– The purpose of this paper is to investigate the tribological behaviour of commercially available SAE 10 mineral and rapeseed oils containing Fe particles synthesized directly in the oil phase.

Design/methodology/approach
– Sub-micron Fe particles (50-340 nm) were synthesized by wet chemical reduction reaction of FeSO4 by sodium borohydride in the rapeseed and mineral oils in the presence of surfactant: block copolymer (ENB 90R4) or oxyethylated alcohol (OS-20). A four-ball wear tribometer was used to investigate the tribological properties of mineral and rapeseed oil: coefficient of friction (COF), wear scar diameter and wear loss. Viscosity measurements of oil solutions and determination of synthesized Fe particles size were performed as well.

Findings
– The presence of Fe particles (0.1 weight per cent) in the rapeseed and mineral oils caused the little change in the COF but resulted in marked improvement of anti-wear property. The oils containing Fe particles with slightly higher viscosity are giving more friction due to viscous drag. The anti-wear enhancement is attributed to the formation of tribofilm and superior load-bearing capability of the modified oil. Both rapeseed and mineral oils irrespective of used surfactant in the presence of 0.1 weight per cent Fe particles (50-140 nm) show sufficiently improved anti-wear properties.

Originality/value
– The data collection about tribological behaviour of oils containing Fe particles and various additives in lubricants has a practical interest. The findings could be helpful to increase the knowledge of the behaviour of real tribological systems, where the metallic debris are generated during friction and contaminate the lubricating oil.