bluuebunny/crossref_metadata_2025_split huggingface dataset:
Are service marketing models really used in modern practice?
Authors: Kauppinen-Räisänen Hannele , Grönroos Christian 
Published: June 2015

Purpose
– The purpose of the paper is to explore how service marketing knowledge is applied in practice. It introduces some ideas about how to bridge the gap between scholarly knowledge and business practices, and thereby opens up the conversation between service marketing scholars and management practitioners.

Design/methodology/approach
– This qualitative study focusses on four concepts of service marketing (service quality, servicescape, internal marketing and augmented service offering). Knowledge use is studied according to the degree service marketing knowledge is applied at symbolic, conceptual and instrumental levels. Four firms are involved.

Findings
– Service marketing knowledge was acknowledged within the firms. However, the application of the knowledge in practice was limited, resulting in shortcomings and negative consequences in terms of marketing outcomes. Hence, the knowledge was used mainly symbolically and conceptually, and the instrumental use of the knowledge was limited.

Research limitations/implications
– By comparing the current use of knowledge to the levels of knowledge, the findings contribute to the understanding of why shortcomings of knowledge use develop and the study introduces ideas about how to bridge the gap between service marketing knowledge and business practices. Using this approach, the study contributes to the debate on knowledge “translation,” transfer, exchange and sharing between scholars and practitioners.

Practical implications
– The study shows how management practitioners could understand and analyze their own practices as they develop their services and customer-oriented practices. It offers insights for scholars who seek to share scholarly knowledge for practical use.

Originality/value
– The study contributes to the discussion on the use of scholarly knowledge by focussing on knowledge related to service marketing. Moreover, it focusses on not only the use of service marketing knowledge but also how it is used. By applying the three usage levels, the study recommends systematic means to detect gaps and shortcomings in knowledge use.
Parameters optimization in FSW of polypropylene based on RSM
Authors: Panneerselvam K , Lenin Kasirajan 
Published: June 2015

Purpose
– The purpose of this paper is to weld polypropylene (PP) material by friction stir welding (FSW) process. The input process parameters considered were: tool pin profile, feed rate and tool rotational speed and the process output characteristics were tensile strength, Shore-D hardness, Rockwell hardness, Izod strength, Charpy strength and nugget area.

Design/methodology/approach
– Optimization of process parameters were carried out based on response surface methodology (RSM) and significant parameters were obtained by performing analysis of variance (ANOVA).

Findings
– The optimized results were the threaded pin profile for feed of 60 mm/min and tool rotational speed of 1,500 rpm. A confirmation test was carried out to verify the optimized results.

Originality/value
– In this paper, the process parameters were optimized based on RSM. This is newly adopted optimization techniques in the FSW process of PP materials and also it gives better results.
Study expectations of different domiciled Postgraduate-Taught students in a UK post-1992-institution
Authors: Morgan Michelle 
Published: June 2015

Purpose
– The purpose of this paper is to report the notable findings of students with different domiciled status. There is a lack of research and understanding of how prior study experiences and the expectations of new students that are due to embark on an MSc by coursework level (also known as postgraduate-taught [PGT]) can impact on their study and ability to persist and succeed. The research available has mainly been confined to post-experience surveys. By identifying prior study experiences and study expectations, education providers in higher education institutions can use these insights not only to attract more students but to improve retention rates and the overall student experience. The research undertaken in the Faculty of Science, Engineering and Computing at a London-based, post-1992 institution aims to provide valuable data and insights into this nationally and internationally neglected area.

Design/methodology/approach
– New taught postgraduate students provided data on their previous study experiences, study expectations, opinions of postgraduate-level study and demographic data via a hard copy questionnaire which was distributed and completed during the orientation period in September 2012. It was entered into the Statistical Package for the Social Sciences (SPSS), and a range of tests were run on the data.

Findings
– The findings in this paper and the project in general will be further explored and investigated as a result of the Higher Education Funding Council for England (HEFCE) awarding a major grant to the post-1992 university to undertake research into these areas amongst nine similar English universities.

Research limitations/implications
– As the research was conducted over a one-year period, the findings are based on the limitations that such a time and financially limited project can offer. The institution at which the research was undertaken is a post-1992 institution that has high concentration towards teaching functions. The findings in this paper and the project in general will be further explored and investigated as a result of the HEFCE awarding a major grant to the post-1992 university to undertake research into these areas among nine similar English universities.

Originality/value
– The research highlights the similarities and differences in prior study experiences and expectations of studying at PGT level between the UK-, the European Union- (EU) and Non-EU-domiciled respondents. The research offers potentially important findings for similar institutions that are currently looking to develop and expand their PGT provision.
A decade of study on employer feedback on the quality of university graduates
Authors: Shah Mahsood , Grebennikov Leonid , Nair Chenicheri  Sid 
Published: June 2015

Purpose
– The purpose of this paper is to outline four separate studies undertaken in two Australian universities between 2003 and 2012 on employer feedback on the quality of university graduates. Higher education has expanded significantly in the past decade. The expansion has been in student enrolments with a focus on increasing the participation of disadvantaged students; the emergence of new kinds of providers other than universities; new modes of education delivery; and the internationalisation of higher education. The diversity of higher education institutions and quality issues require the assessment of graduate quality based on feedback from employers. The lack of such assessment on graduate quality based on employer voice risks the production of graduates with focus on success (quantity) rather than excellence (quality). It also disconnects the engagement between higher education institutions and employers to assess trends and changes in various industries and professions that require employer input in course development and renewal to meet the changing needs of the industries.

Design/methodology/approach
– A quantitative method using online survey to gather feedback from employers of university graduates was used. The survey tool has been previously used in other studies.

Findings
– A decade of study using quantitative and qualitative methods with different employers in two different geographic locations clearly shows that employer views on the quality of university graduates in a range of capabilities have remained consistent. The study also outlines the challenges in gathering feedback from employers and how data are used in curriculum reviews and enhancements.

Research limitations/implications
– The study has a number of limitations, including gathering up-to-date employer data, and engagement of employers in the survey.

Practical implications
– Practical implications could include the use of survey data in new course developments, review of courses and further enhancement to ensure course relevance.

Originality/value
– This is the first longitudinal study undertaken using the same survey instrument in two universities. The study engaged 485 employers.
Perception and awareness of Islamic accounting: student perspectives
Authors: Siswantoro Dodik 
Published: June 2015

Purpose
– The purpose of this paper is to investigate the perception and awareness of Islamic accounting of undergraduate accounting students at Universitas Indonesia. The Indonesian Institute of Accountants has an Islamic Accounting Certification and a Certified Public Accountant (CPA) test, meaning that the course’s competency should satisfy both Islamic and CPA certification standards to be effective.

Design/methodology/approach
– The researcher used primary data obtained from a questionnaire. This research was based on the students’ understanding of Islamic accounting at the beginning of the class and at the middle of the semester. The sample test included questions based on the course’s syllabus. Each statement in the questionnaire represented the main topic of each week of the class. Data were analyzed using descriptive statistics, correlation analysis and tests of differences between groups of the sample.

Findings
– The results showed that few students were aware of Islamic accounting, but the course effectively improved comprehension. In general, respondents believed that Islamic accounting has better norms and value than conventional accounting. In fact, Muslims’ marks in the midterm test are lower than non-Muslims’ marks. This was unexpected, as Muslims had learned similar concepts about Islamic teaching. The students assumed that the course covered only common concepts, not dogma.

Research limitations/implications
– The sample was limited to students taking an Islamic accounting course at Universitas Indonesia. The results cannot be generalized to other cases.

Practical implications
– This research can narrow gaps between the needs of the accounting profession and the content of the Islamic accounting academic courses taken by students. To minimize fraud and emphasize Islamic teaching, the curriculum should feature strong and inherent Islamic principles.

Originality/value
– This may be the first paper to describe students’ perception and awareness of Islamic accounting after taking a course on this topic. Education on this subject should be incorporated into professional training where appropriate.
Libraries and Tumblr: a quantitative analysis
Authors: Anderson Katie Elson 
Published: June 2015

Purpose
– This study aims to determine how Tumblr is being used by libraries and special collections/archives in the USA through quantitative analysis.

Design/methodology/approach
– Data on library Tumblr blogs were collected at three points during a one-year period and included library type, start date, number of posts, average posts per day, type of post and other descriptive information.

Findings
– There is a growing library presence on the social media site Tumblr. The results shows adoption of the social media platform by multiple library types: academic, public, special collections/digital libraries, library organizations and other library/archives.

Research limitations/implications
– A major challenge is in the identification and discovery of all libraries on Tumblr, especially as the number of Tumblr blogs created by libraries of all types continues to grow.

Practical implications
– Results of this analysis should prove useful for both libraries and special collections already using Tumblr as well as those interested in starting a presence on Tumblr. The results will assist librarians in determining if this is a social media tool that is useful and valuable, as well as providing observations on best practices.

Originality/value
– Literature specific to Tumblr is limited. This research paper provides a starting point for more research and analysis on the presence of libraries on Tumblr.
Core characteristics, treatment process and retention in therapeutic communities for addictions: a summary of four studies
Authors: Goethals Ilse , Vanderplasschen Wouter , Vandevelde Stijn , Broekaert Eric 
Published: June 2015

Purpose
– The purpose of this paper is to summarize the main findings and conclusions of four separate studies on treatment in therapeutic communities (TCs) for addictions.

Design/methodology/approach
– The first two studies address the core characteristics of the TC approach: a study on the workable and destructive elements of the Synanon model; and a comparative study on the essential elements of TCs for addictions in Europe and in the USA. The final two studies highlight clients’ perceptions of the TC treatment process in relation to retention: a study on clients’ first month perceptions of the TC treatment process and the influence of fixed and dynamic client factors; and a longitudinal study on changes in clients’ perception of the TC treatment process and the impact of motivation, psychological distress and cluster B personality traits.

Findings
– The first study showed that Synanon’s therapeutic and pedagogical methods are still highly valued despite its negative reputation. The results of the second study suggest that while traditional TCs operate as concept-based TCs in Europe, modified TCs might differ in the extent to which they apply the core principles and elements of the TC approach. The third study provides evidence that suitability for treatment is a very important predictor for clients’ first month perceptions of the community environment. The fourth study shows that with time in treatment clients develop more profound perceptions regarding the essence of TC treatment.

Research limitations/implications
– Finally, implications for clinical practice, general limitations and some concrete recommendations for future research are presented in this paper.

Originality/value
– The PhD summary study contributes to the existing literature on TC treatment.
Tourism discourse and medical tourists’ motivations to travel
Authors: Adams Krystyna , Snyder Jeremy , Crooks Valorie , Johnston Rory 
Published: June 2015

Purpose
– This paper aims to respond to a knowledge gap regarding the motivations of medical tourists, the term used to describe persons that travel across borders with the intention of accessing medical care. Commonly cited motivations for engaging in medical tourism are typically based on speculation and provide generalizations for what is a contextualized practice. This research paper aims to complicate the commonly discussed motivations of medical tourists to provide a richer understanding of these motivations and the various contexts in which medical tourists may choose to travel for medical care.

Design/methodology/approach
– Drawing on semi-structured interviews with 32 former Canadian medical tourists, this study uses the Iso-Ahola’s motivation theory to analyze tourists’ motivations. Quotations from participants were used to highlight core themes relevant to critical theories of tourism.

Findings
– Participants’ discussions illuminated motivations to travel related to personal and interpersonal seeking as well as personal and interpersonal escaping. These motivations demonstrate the appropriateness of applying critical theories of tourism to the medical tourism industry.

Research limitations/implications
– This research is limited in its ability to link various motivations with particular contexts such as medical procedure and personal demographics. However, this study demonstrates that the three commonly cited motivations of medical tourists might oversimplify this phenomenon.

Originality/value
– By providing new insight into medical tourists’ motivations, this paper expands the conversation about medical tourists’ decision-making and how this is informed by tourism discourse. This insight may contribute to improved guidance for medical tourism stakeholders for more ethical and safe practices.
Hotel Facebook marketing: an integrated model
Authors: Leung Xi Yu , Baloglu Seyhmus 
Published: June 2015

Purpose– The aim of this paper is to examine the underlying consumer behavior model of Facebook marketing for hotels, including the determinants, the process and the consequences of hotel Facebook marketing, as Facebook – the most popular social media platform – has become an important marketing tool for hotels.Design/methodology/approach– The study proposed an integrated model consisting of antecedents and consequences of Facebook marketing based on both marketing and social psychology theories. A pseudo hotel Facebook page was created and an online survey was conducted to collect data. Structural equation modeling (SEM) was utilized to test the proposed model.Findings– The SEM results indicated the proposed model to be a good fit with the data and all the hypotheses were supported except one. The findings suggested that compliance, internalization and identification are all determinants of the customer’s attitude toward a hotel Facebook page, while hotel booking intentions and intention of spreading word-of-mouth on Facebook are two consequences of hotel Facebook marketing.Research limitations/implications– The study used a pseudo hotel Facebook page and messages created solely for the purpose of the study, and so the survey participants might not be hotel guests or hotel Facebook fans. Future research using real hotel brands, “live” hotel Facebook pages and actual hotel guests or hotel Facebook fans to collect data may provide stronger support for the integrated model proposed in the study.Practical implications– The attitude toward a hotel Facebook site is influenced by the site’s congruency with the customer’s value system and personal identity with other users rather than external rewards. Hotel booking intentions and spreading word-of-mouth are two significant consequences of hotel Facebook marketing. Hotels should aim to create an interactive site for users and establish communities with a clear identity so that users can easily relate their own self-identity with other group members and maintain satisfying relationships with them.Originality/value– This is a preliminary and exploratory study of the fundamental marketing mechanism of hotel Facebook marketing. The proposed model reveals not only the antecedents but also the consequences of hotel Facebook marketing. The study and the proposed model may be used as a starting point for further hospitality Facebook marketing research.
How hotel responses to online reviews differ by hotel rating: an exploratory study
Authors: Lee HyeRyeon , Blum Shane C. 
Published: June 2015

Purpose
– The purpose of this paper is to investigate how hotels respond to online reviews on a third-party Web site (such as TripAdvisor) based on the hotel’s star rating.

Design/methodology/approach
– Content analysis was used to compare responses to online hotel reviews at five different levels of hotel based on a star-rating system ranging from one star to five stars.

Findings
– Most hotel managers’ response rates were low, and they paid the most attention to positive comments. Managers at four- and five-star hotels more often responded to negative online reviews. Guest service manager was the most common job title of managers who responded to guests’ reviews.

Research limitations/implications
– This paper is limited to an analysis of ten hotels, two for each of the five-star ratings. More hotel cases with long-term data collection involving the use of the star-rating system may provide more insights on this discussion.

Practical implications
– The exploratory study sought to identify strategies for managing online reviews in the lodging industry. Hotel managers should respond to negative online reviews with appreciation, apology and an explanation of what went wrong. Moreover, hotels may need a designated person to observe and respond to guest comments on their Web sites and third-party Web sites. A designated person is also needed to monitor online comments and communicate with guests to better manage the hotel’s online reputation.

Originality/value
– As an exploratory research project, this paper expands the understanding of hotel managers’ responses to their guests’ online reviews in an attempt to identify best practices for the industry.
Costs of sleeping in: circadian rhythms influence cuckoldry risk in a songbird
Authors: Greives Timothy J. , Kingma Sjouke A. , Kranstauber Bart , Mortega Kim , Wikelski Martin , van Oers Kees , Mateman A. Christa , Ferguson Glen A. , Beltrami Giulia , Hau Michaela 
Published: June 2015

Summary

Circadian (i.e. daily) regulation of behaviours is thought to provide fitness benefits to organisms by enabling them to anticipate diel changes in the environment, such as sunrise.

A common behaviour among socially monogamous songbirds that usually takes place in the early mornings is extra‐pair mating, that is copulating with partners outside of the social pair bond.

Thus, variation in when individuals begin their daily activity may influence their reproductive success; early risers may be better able to gain copulations and guard their partners, thus minimizing their risk of being cuckolded compared with late risers. Sexual selection may thus play an important role in shaping circadian behaviours, but this assumption has yet to be tested in free‐living animals.

Here, we experimentally weakened endogenous circadian rhythmicity, and thus, anticipation of dawn in male great tits (Parus major) in the wild through the subcutaneous administration of implants filled with melatonin shortly before egg‐laying began in this population. Melatonin is a hormone released during the dark phase at night and is one important cue animals use to entrain their circadian clock.

Experimental individuals delayed the onset of daily activity compared with controls and were more likely to be cuckolded compared with control males. Manipulation did not alter other behavioural traits observed; no difference between treatments was observed in activity levels during the day or in the end time of daily activity.

These results strongly support the assumption that selection, particularly sexual selection, shapes the circadian phenotypes of wild vertebrates which enable anticipation of important and predictive diel changes in an individual's biotic and abiotic environment.