bluuebunny/crossref_metadata_2025_split huggingface dataset:
Measuring customer experience in banks: scale development and validation
Authors: Garg Ruchi , Rahman Zillur , Qureshi M.N. 
Published: January 2014

Purpose– The paper aims to measure customer experience in Indian banks. This study examines the 14 factors of customer experience and identifies their impact on customer satisfaction.Design/methodology/approach– In this study, psychometric scale development procedure is followed comprising with the steps of item generation and selection, scale refinement and scale validation. A one-way ANOVA test is applied to identify the relationship between 14 experience factors and demographics of respondents.Findings– The findings of the study present a 41-item 14 factor reliable and valid customer experience scale among which “convenience” appears as the most significant among all the factors.Research limitations/implications– This study concentrates on a sector-specific scale, whereas a generalized scale that can be applied in other service sectors should be developed. In comparison with previous studies, the results of the current study provide a more absolute coverage and understanding of various touch points used in measuring customer experience in banks.Practical implications– By this reliable and valid scale, bank managers can identify the current and expected experiences of the customers and can build up effective strategies for the utmost satisfaction of the customers.Originality/value– To the best of the authors' knowledge, this study represents the foremost studies for developing a validated tool to measure the experiences of banks' customers.
Using portfolio optimisation models to enhance decision making and prediction
Authors: Chau Li Wan , Wu Yue , Ojiako Udechukwu 
Published: January 2014

Purpose
– The purpose of this paper is to analyse and compare the performances of portfolio optimisation models including Markowitz's mean-variance model (MV model), Konno and Yamazaki's mean-absolute deviation portfolio optimisation model (MAD model), Young's minimax portfolio model and the VaR model.

Design/methodology/approach
– Historical data on 43 constituent shares listed on the Hong Kong Hang Seng Index (HSI) covering a four-year period are obtained. The paper then tests the performance of each model under different scenarios and against different sets of historical data.

Findings
– The paper finds that different levels of required annual returns impact on portfolio composition, historical data have a major impact on the determination of portfolio composition and the level of required annual return impacts on how optimisation models perform.

Practical implications
– The paper posits that with a comprehensive understanding of the performance of each of these performance optimisation models, investors may be able to develop a better understanding of how to adjust investment risk strategies, thus preventing serious losses.

Originality/value
– There are two major points of value to this paper. In the first place, the paper presents an original review of portfolio optimisation models. Second, using “real” data, the paper utilises five different scenarios to test the performance of each model under different situations.
Academic library consortia in the Philippines: hanging in the balance
Authors: Maria Balenbin Fresnido Ana , Marmol Yap Joseph 
Published: January 2014

Purpose
– The concept of academic library consortium emerged in the Philippines in the 1970s evidenced by the successive establishment of three consortia namely, the Academic Libraries Book Acquisition Services Association (ALBASA) in 1973, the Inter-Institutional Consortium (IIC) (now South Manila Inter-Institutional Consortium) in 1974, and the Mendiola Consortium (MC) in 1975. This paper aims to find out the experiences and status of selected academic library consortia in the Philippines, namely, the Academic Libraries Book Acquisitions Systems Association, Inc. (ALBASA), the American Corners (also known as American Studies Resource Center (ASRC) in some areas), the Aurora Boulevard Consortium Libraries, Inc. (ABC), the Davao Colleges and University Network (DACUN), the Inter University Consortium (IUC), the Intramuros Library Consortium (ILC), the Mendiola Consortium (MC), the Ortigas Center Library Consortium (OCLC), and the South Manila Inter institutional Consortium (SMI-IC) specifically in terms of the objectives of the different consortia, the activities they undertake and how such relate to the set objectives, the benefits they have enjoyed or continue to enjoy, the issues they have encountered as well as success/failure factors experienced by libraries in joining the different consortia.

Design/methodology/approach
– The sample was derived from the review of literature, which also served as basis to come up with the list of existing academic library consortia. The respondents were selected based on the Philippine Association of Academic and Research Librarians (PAARL) directory. Communication was sent via email, telephone, scheduled personal interview and social networking sites (e.g. Facebook). A total of 13 out of 23 (56.52 percent) respondents accomplished the survey questionnaires which were distributed online and manually. Descriptive statistics was used to analyze the results.

Findings
– Results of the study revealed that the role academic library consortia play in the development of academic libraries is crucial particularly in the promotion of professional development and resource sharing. As technology greatly influences the way libraries do things, the varying level of technological development among consortium member libraries confirmed to be a major challenge being faced by them today. While majority of the surveyed consortia assessed themselves to be successful, it is evident that there is lack of congruence between the consortia's objectives and undertakings.

Originality/value
– The paper is a modest contribution to the dearth of literature in Philippine academic library consortia. It also is the first study conducted measuring the success of selected academic consortia and identifying the factors contributing to their success/failure.
Shared collections to shared storage: the CARM1 and CARM2 print repositories
Authors: Jilovsky Cathie , Genoni Paul 
Published: January 2014

Purpose
– This paper aims to provide a case study of the CARM (CAVAL Archival and Research Materials Centre) Centre, a print repository owned and managed by CAVAL, an Australian consortium of academic libraries, based in Melbourne, Australia. The history, business models and operations of the initial module, CARM1, which commenced operations in 1996 and the recently completed module, CARM2 are described. This is preceded by a review of literature addressing the issue of retained or ceded ownership of stored items, and is followed by a discussion of the trend from a shared collection to shared storage within a shared facility.

Design/methodology/approach
– The approach is descriptive and explanatory. CARM1 was designed for both operations and space utilisation to be managed as economically as possible. This was achieved by storing items in a high density configuration and the collection, now known as the CARM Shared Collection, being owned by the CAVAL consortium. In exploring options for an expanded facility in 2007, a shared storage facility was determined to best meet the qualitative needs of member libraries. This option minimised the set-up and operational costs and required the lowest initial capital. CAVAL constructed a second storage facility, CARM2 which began operations in late 2010.

Findings
– The CARM Centre demonstrates that variant models for storage configurations and collection ownership can co-exist and meet the differing needs of member libraries within one facility. The need for off-site storage and the terms and conditions under which member libraries are willing to accept it differ widely. CAVAL's approach has been, and continues to be, that each member library makes its own decision and that CAVAL's role to facilitate those decisions while retaining an approach that supports broad-based solutions, be this in the form of a fully integrated shared collection, or a co-ordinated and carefully managed shared storage facility.

Originality/value
– This paper will be of interest and value to other organisations or consortia with an interest in the development, business models, implementation and management of shared print repositories that respond to the needs and circumstances of their member libraries.
Aligning the co-creation project portfolio with company strategy
Authors: DeFillippi Robert , Roser Thorsten 
Published: January 2014

Purpose
– An important task for all strategy leaders contemplating the use of co-creation is to determine how well the numerous co-creation project-design choices available to them align with their strategic priorities.

Design/methodology/approach
– In order to implement co-creation, firms need to assess how their projects or initiatives support their strategic commitments and priorities. To this end, the authors offer managers a practical, easy-to-use assessment framework.

Findings
– Executives should consider their approach to co-creation in terms of crafting and managing a portfolio of initiatives to be categorized and managed differently according to their strategic significance – high, medium or low.

Practical implications
– A six-question assessment framework was inductively derived from an extensive literature review (113 articles) focusing on practices associated with co-creation and stakeholder involvement. Though they do not represent an exhaustive list of categories for assessment, they do, however, identify strategically important choices involved in designing co-creation ventures.

Originality/value
– The six-question assessment framework is applied to the case of the Xerox-P&G co-innovation partnership, which illustrates how such significant co-creation initiatives might be profiled, and their main design choices analyzed.
Leading in the connected era
Authors: Berman Saul , Korsten Peter 
Published: January 2014

Purpose
– Leaders are recognizing that the current connected era is fundamentally changing how customers, employees and partners engage, according to an IBM survey of CEOs and senior public sector leaders from around the globe.

Design/methodology/approach
– Between September 2011 and January 2012, IBM leaders met face to face with leaders worldwide to better understand their future plans and challenges in an increasingly connected economy. The CEOs surveyed lead organizations of different sizes in 64 countries and 18 industries The analysis also sought to understand differences between responses of CEOs in financially outperforming organizations and those in underperforming organizations.

Findings
– Key survey findings include: CEOs are creating more open and collaborative cultures – encouraging employees to connect, learn from each other and thrive in a world of rapid change; the emphasis on openness and collaboration is even higher among outperforming organizations; to engage customers as individuals, CEOs are investing in customer insights more than any other functional area; and extensive partnering is providing the edge CEOs need to take on radical innovation.

Practical implications
– Three suggested initiatives to promote superior performance are: embrace connectivity and openness; engage customers as individuals; and amplify innovation with partnerships.

Originality/value
– Explains that to create greater value, CEOs must take advantage of newly enabled connections with and among employees, customers and partners. Shows that to lead in this unfamiliar territory amid constant change, CEOs will need to learn from their own networks. They will need to assemble those networks like portfolios – with generational, geographic, institutional diversity. Then, they will need to help their organizations do the same.
E-government implementation in Zambia – prospects
Authors: Bwalya Kelvin Joseph , Du Plessis Tanya , Rensleigh Chris 
Published: January 2014

Purpose– The article aims to investigate the potential of successfully implementing e-government in Zambia by considering citizens ' and businesses ' perceptions on e-government. Further, the study investigates what interventions have been put in place to encourage e-government development. The motivation of the study is that despite huge investments in e-government, there has been relatively slow adoption rendering the said interventions not to culminate into meaningful socio-economic value prepositions.Design/methodology/approach– Using the mixed methods research (MMR) approach, the study intends to identify factors influencing the adoption of e-government solutions in Zambia both at the individual and organizational level. The questionnaire utilized in this research is informed by the technology acceptance model (TAM) as well as the institutional theory and the Giddens ' structuration theory. Spearman ' sρwas used to determine concurrent and construct validity of the data collection instruments.Findings– The study posits that a lot needs to be done if e-government were to succeed in Zambia. A majority of the research respondents are not aware of e-government implementation in Zambia. It is desirable that e-government should be implemented with due reference to local contextual characteristics. If factors negatively influencing e-government growth in Zambia are addressed, the prospects for e-government ' s contribution to revitalizing the public service are high.Research limitations/implications– Since the empirical component of this study did not cover all the nine provinces of Zambia and utilised a limited sample size of 411, the findings may not be truly representative of the situation on the ground. However, the study provides insights on what factors may influence successful implementation of e-government in Zambia. The paper recommends that further empirical study with a larger and more representative sample should be done in order for the findings to command higher statistical relevance.Practical implications– The identified factors may act as pointers to decision makers ' endeavours to design context-aware e-government interventions. This is very important to reduce failure incidences of e-government interventions considering huge costs incurred mostly using tax payers ' money. Further, study findings may be used to inform strategies for effervescent e-government development in Zambia by outlining desired interventions and anticipated adoption levels by the citizenry (supply versus demand).Originality/value– Very limited studies have focused on understanding e-government development in Zambia especially from individuals ' perspective. Most studies have attempted to understand the e-government development at a global level. This study, however, highlights factors that influence e-government proliferation at both the macro and micro levels of the socio-economic hierarchy in Zambia.
Exploring citizen perceptions of barriers to e-government adoption in a developing country
Authors: Alomari Mohammad Kamel , Sandhu Kuldeep , Woods Peter 
Published: January 2014

Purpose
– This study aims to explore how citizens socialise and network in relation to using and adopting e-government. The paper suggests that governments need to consider social networks when introducing e-government initiatives. Using qualitative research, this study explores the reasons, fears, motivations and factors with respect to e-government relevant to two social groups of people, those who do and those who do not have regular access to the internet in the Middle Eastern country of Jordan.

Design/methodology/approach
– The study analyses the results of focus groups representing different social groups of Jordanian citizens across the digital divide. The focus groups followed the nominal group method to explore questions relating to e-government adoption. The nominal group method provided preliminary categorisations of responses; however, further initial and axial coding of data were used to analyse recordings of focus group transcripts.

Findings
– Contrary to previous research, this study highlights the importance of considering factors that most likely appear as organizational terms, such as resistance to change, when investigating the adoption of e-government within a social community. Cultural and social themes that emerged include resistance to change, wasta (favouritism), and word of mouth (WOM). Few qualitative studies have investigated the main factors relevant to the adoption of e-government by citizens in the Middle East.

Originality/value
– To investigate the adoption of technological innovations including e-government, this paper encourages researchers and practitioners in information technologies (IT) to consider cultural and social factors that have been rarely discussed in IT research in general and e-government in particular. Examples of these factors are wasta (favouritism) and WOM.
Resilient information infrastructures
Authors: Scholl Hans Jochen , Patin Beth Joy 
Published: January 2014

Purpose– Disasters of catastrophic scope and scale have occurred more frequently in recent years. Governmental and non-governmental response management has struggled, and affected communities have severely suffered during extreme events. Colossal damage and loss of lives have been inflicted, and the recovery efforts require extended periods of time. Inpost hocanalyses, actionable information has been found a critical resource requiring resilient information infrastructures (RIIs) that do not break down even under extreme duress. RIIs encompass both tangible and less tangible (for example, social) elements. The purpose of this paper is to pave the way for empirical research on the subject and to conceptually develop a framework for the analysis of information infrastructures and their resiliency, when impacted by catastrophic incidents (also known as extreme events).Design/methodology/approach– The authors review the literatures of disaster research and related fields. They synthesize the literatures from the information perspective and develop a framework of RII.Findings– The synthesis revealed that extreme event-ready RIIs have to be redundant and resourceful both in terms of social, organizational, and knowledge assets as well as in the information and communication technologies. RIIs combine tangible and non-tangible elements, whose interplay is so far incompletely understood.Research limitations/implications– Roles and criticality of RIIs under the impact of an extreme event need to be studied empirically.Practical implications– The study holds the promise to be of great potential utility for responders and recovery managers as well as affected communities in preparedness, response, recovery, and mitigation efforts as timely and actionable information is still the scarcest and most sought resource during a catastrophic incident.Originality/value– Disaster research so far has mostly focused on the technical, organizational, social, and socio-psychological effects of disasters. The authors are adding the information perspective as a unique and distinctive contribution to extreme event research, which connects the tangible elements of information infrastructures with its not so tangible elements, captures their interplay, and analyzes their role and criticality for the resiliency of the information infrastructures when under extreme duress.
Using Attribute Importance Rankings Within Discrete Choice Experiments: An Application to Valuing Bread Attributes
Authors: Balcombe Kelvin , Bitzios Michail , Fraser Iain , Haddock‐Fraser Janet 
Published: January 2014

AbstractWe present a new Bayesian econometric specification for a hypothetical Discrete Choice Experiment (DCE) incorporating respondent ranking information about attribute importance. Our results indicate that a DCE debriefing question that asks respondents to rank the importance of attributes helps to explain the resulting choices. We also examine how mode of survey delivery (online and mail) impacts model performance, finding that results are not substantively affected by the mode of survey delivery. We conclude that the ranking data are a complementary source of information about respondent utility functions within hypothetical DCEs.
Comparison of 2‐Week Versus 4‐Week Dosing Intervals of Epoetin Beta Pegol on Erythropoiesis and Iron Metabolism in Hemodialysis Patients
Authors: Morikami Yuki , Fujimori Akira , Okada Shioko , Kumei Mai , Mizobuchi Noriko , Sakai Makoto 
Published: January 2014

AbstractEpoetin beta pegol (a continuous erythropoietin receptor activator; CERA) is usually administered once in 4 weeks or once monthly. However, the optimal dosing interval remains unknown. We, therefore, compared the effect of CERA administration between dosing intervals of 2 weeks (TWICE group) and 4 weeks (ONCE group) on erythropoiesis and iron metabolism in 20 hemodialysis patients. CERA was administered intravenously at weeks 0 and 2 for the TWICE group, and at week 0 for the ONCE group. Levels of hemoglobin (Hb), reticulocyte count, ferritin, transferrin saturation, content of Hb in reticulocytes and hepcidin‐25 were monitored weekly for 4 weeks. Hemoglobin levels were significantly increased at weeks 3 and 4 in the TWICE group, while a gradual decrease after a significant increase at week 1 was observed in the ONCE group. Ferritin levels remained significantly low from week 1 to week 4 in the TWICE group. On the other hand, ferritin levels increased beyond baseline levels at week 4 in the ONCE group. Although hepcidin‐25 did not significantly increase in the TWICE group, significant increases beyond baseline levels at weeks 3 and 4 were found in the ONCE group. These results indicate that continuous erythropoiesis was achieved with biweekly administration of CERA. Moreover, CERA at a 2‐week interval led to a sustained suppression of ferritin and hepcidin‐25 levels, suggesting a favorable influence on iron metabolism.
A novel model enhances HbA1c‐based diabetes screening using simple anthropometric, anamnestic, and demographic information 一个新颖的使用简单人体测量学参数、既往史以及人口统计学信息增强基于HbA1c检查效力的糖尿病筛查模型
Authors: Cichosz Simon Lebech , Johansen Mette Dencker , Ejskjær Niels , Hansen Troels Krarup , Hejlesen Ole K. 
Published: January 2014

AbstractBackgroundThe sensitivity of HbA1c is not optimal for the screening of patients with latent diabetes. We hypothesize that simple healthcare information could improve accuracy.MethodsWe retrospectively analyzed data, including HbA1c, from multiple years from the National Health and Nutrition Examination Survey (NHANES) database (2005–2010). The data were used to create a logistic regression classification model for screening purposes.ResultsThe study evaluated data for 5381 participants, including 404 with undiagnosed diabetes. The HbA1c screening data were supplemented with information about age, waist circumference, and physical activity in the HbA1c+ model. Alone, HbA1c alone had a receiver operating characteristics (ROC) curve for the area under the curve (AUC) of 0.808 (95% confidence interval [CI] 0.792–0.834). The HbA1c+ model had an ROC AUC of 0.851 (95% CI 0.843–0.872). There was a significant difference in the AUC between our model and using HbA1c without supplementary information (P < 0.05).ConclusionsWe have developed a novel screening model that could help improve screening for type 2 diabetes with HbA1c. It seems beneficial to systematically add additional patient healthcare information in the process of screening with HbA1c.