bluuebunny/crossref_metadata_2025_split huggingface dataset:
The role of perceived organizational support on emotional labor in the airline industry
Authors: Hur Won‐Moo , Won Moon Tae , Jun Jae‐Kyoon 
Published: February 2013

PurposeThe purpose of the present study was to examine whether and how the perceived organizational support (POS) influences emotional labor and the relationship between emotional labor and flight attendants' outcomes.Design/methodology/approachStructural equation modeling analysis provided support for the hypotheses from a sample of 256 flight attendants in South Korea.FindingsThe results showed that POS has a positive effect on deep acting. Furthermore, it was found that surface acting has a positive influence on emotional exhaustion, whereas deep acting has a negative influence on emotional exhaustion. In addition, emotional exhaustion has a negative influence on organizational commitment, while organizational commitment has a negative influence on turnover intention. Furthermore, POS moderated the relationship between deep acting or surface acting and emotional exhaustion.Originality/valueThe current study broadened the conceptual work and laboratory studies in emotional labor by examining the role of POS on emotional regulation strategies related to emotional exhaustion. In addition, this study sheds new light on customer service management within the airline industry by examining flight attendants' emotional labor, particularly interactions with POS.
Aligning strategy to threat: a baseline anti‐terrorism strategy for hotels
Authors: Paraskevas Alexandros 
Published: February 2013

PurposeAlthough the threat of terrorist attacks is not a new phenomenon for hotels, limited literature exists on measures that hotels can take to prevent them or limit their damage. The purpose of this paper is to propose a baseline strategy to address this threat.Design/methodology/approachUsing the terrorist attack cycle and the security function models introduced in this paper, 19 hotel security experts, members of an international working group on terrorism, were tasked to reach consensus on a baseline anti‐terrorist strategy for a hotel. To reach this consensus, the study employed the Nominal Group Technique.FindingsThe study presents a six‐step baseline anti‐terrorism strategy and a series of measures and actions under each step. In the centre of this strategy lies the disruption of the terrorist attack cycle.Research limitations/implicationsThere are limitations inherent to the Nominal Group Technique which may not allow the generalizability of the findings. However, every effort was made to ensure the reliability and validity of the study.Practical implicationsThe study suggests a shift from physical protection alone to a more intelligence‐led approach. Counter‐surveillance, terrorist behavioral analysis, higher visibility of security measures, stronger relationships with local community leaders, collaborative relationships with emergency response agencies and strategic use of risk intelligence providers will have to take a higher place in the agendas of hotel security departments.Originality/valueThe paper presents, for the first time, two models that industry practitioners will find useful when designing security policies: the terrorist attack cycle and the security function model. Each component of the proposed strategy provides a starting point for the design of security strategies tailored on the security needs and budget of any hotel property.
The relationship between conflict, anticipatory procedural justice, and design with intentions to use ombudsman processes
Authors: Harrison Tyler R. , Hopeck Paula , Desrayaud Nathalie , Imboden Kristen 
Published: February 2013

PurposeThe purpose of this study is to explore the role of anticipatory procedural justice, seriousness/type of conflict, and design of ombudsman processes with intentions to use ombudsman processes to resolve disputes.Design/methodology/approachThe study was a 3 (type of conflict with three scenarios nested in each type)×3 (design of ombuds system). Subjects read scenarios and filled out Likert type survey items related to seriousness of conflict, anticipatory procedural justice, and intentions to use ombuds processes.FindingsPerceived seriousness and anticipatory procedural justice were significantly related to intention to use ombuds process, but design of ombuds process was not.Research limitations/implicationsThis study was limited to scenarios of academic conflict. Research should be extended to experienced conflicts and conflicts in other contexts.Practical implicationsPotential users of ombuds processes are more concerned with principles of fairness and justice than the specific elements of how dispute systems are designed. While the design of a system needs to insure disputants perceive it to be fair, institutions concerned with resolving disputes between/among members should be more concerned with having a system than about promoting specific details about the design of that system.Originality/valueThis study advances both the study of ombuds processes/design and anticipatory procedural justice. This study provides unique findings related to both the design of ombuds processes and the conditions under which disputants might utilize the process. Additionally, procedural justice is demonstrated to be useful in forming decisions about use of processes, not just evaluations after processes have been used.
Process, people, and conflict management in organizations
Authors: Gross Michael A. , Hogler Raymond , Henle Christine A. 
Published: February 2013

PurposeIn this viewpoint, the authors argue that the predominant method of analyzing conflict management focuses too heavily on the managerial interests in administrative efficiency and productivity rather than on the needs of individuals and organizations. The aim of this paper is to employ Weber's analysis of conflict systems, specifically the distinction between formal and substantive rationality, to support the authors’ view.Design/methodology/approachThis is a viewpoint, where content is dependent on the author's opinion and interpretation.FindingsConflict management based on Weber's theories of formal and substantive rationality will benefit organizations and society by promoting a more positive perception of corporate behavior.Research limitations/implicationsFuture research could examine the relationship between organizational justice and the more global concepts of formality and rationality. Similarly, future research on justice may be expanded by through the notion and perception of legitimacy by members of the organization. How employees accept a system as fair and just has potential import for future justice research.Practical implicationsThe combination of formal and substantive rationality offers a practical, and meaningful, way of dealing with conflict from a personal orientation as well as an organizational one. It orients conflict resolution toward people rather than productivity concerns. It further safeguards organizational interests by minimizing litigation, negative publicity, and other adverse effects of conflict.Originality/valueWeber theorized that formal rationality requires organizations to develop clear, objective, and universal procedures in order to carry out administrative routines. Substantive rationality, in contrast, acknowledges that specific cases may demand particularized decision‐making focusing on individual cases. The paper draws on the procedural justice literature to show how these procedures can be implemented in a fair manner.
The influence of geographical concentration and structural characteristics on the survival chance of textile firms
Authors: Puig Francisco , García‐Mora Belén , Santamaría Cristina 
Published: February 2013

PurposeThe purpose of this paper is to evaluate the contribution of location (geographical concentration) and firm structure (age and subsector) to the risk of business failure.Design/methodology/approachThe Markov's regression analysis was made for a sample of over 11,700 Spanish textile‐clothing firms.FindingsThe results obtained from the analysis suggest that the risk of business failure is increased by some risk factors relative to the structural characteristics of the firms (younger firms and specialization in low‐tech activities), and under determined locational circumstances.Research limitations/implicationsOur conclusions have been obtained starting from a sample of manufacturing firms in the Spanish textile sector. An extension of this work would be to test its robustness in other countries (for example, Italy or Portugal) and/or for other industries such as footwear and furniture.Practical implicationsExplaining the different levels of risk business failure shown by firms in an industry.Originality/valueWork that has studied the failure of the textile firms within this location‐subsector relationship is still scarce. Given that the viability of clusters and of European textile have been put into question, our work evidences that the risk of failure related to the firm's location and structure needs to be tested jointly, so that the way in which the firm addresses environmental changes can be appraised.
Organic and amplified eWOM in consumer fashion blogs
Authors: Kulmala Marianne , Mesiranta Nina , Tuominen Pekka 
Published: February 2013

PurposeIn the past few years fashion blogs have become a popular form of user‐generated content, and consequently, the fashion industry has shown great interest in fashion blog marketing. The purpose of this paper is to describe and analyze consumer‐to‐consumer (C2C) electronic word‐of‐mouth (eWOM) in fashion blogs, and especially to compare naturally‐occurring, i.e. organic eWOM with marketer‐influenced, i.e. amplified eWOM.Design/methodology/approachThe study takes a netnographic approach to the phenomenon of fashion blogs. The empirical material consists of observational data including blog texts and audience comments of six popular fashion blogs in Finland.FindingsFindings indicate that although not as varied as organic, amplified eWOM content in consumer fashion blogs resembles organic content. The main topics discussed in organic eWOM include personal style, brands, designers and retailers, tips and advice as well as purchases. Amplified topics concerned products received by the blogger, brands, designers and retailers, tips given to the audience, and competitions.Practical implicationsThe findings indicate that for blog marketing to be effective and credible, the marketed fashion items, designers, or retailers need to fit the blogger's personal style.Originality/valueSocial media, especially blogs, play an important role in contemporary fashion marketing. This study addresses the emerging, yet scarce area of research into how marketer influence on fashion bloggers can be seen in user‐generated content.
The influence of clothing on first impressions
Authors: Howlett Neil , Pine Karen , Orakçıoğlu Ismail , Fletcher Ben 
Published: February 2013

PurposeClothing communicates information about the wearer and first impressions can be heavily influenced by the messages conveyed by attire. The purpose of this paper is to investigate the effect of minor changes in clothing on the perception of a male model, in the absence of facial information with limited time exposure.Design/methodology/approachIn an on‐line study, 274 participants rated four images on five dimensions (confidence, success, trustworthiness, salary and flexibility). The man was depicted wearing a bespoke (made‐to‐measure) and a regular (off‐the‐peg) suit, which differed only in minor details. Participants saw the faceless images for a maximum five seconds.FindingsThe man was rated more positively on all attributes apart from trustworthiness when pictured in the bespoke suit. The earnings of participants also played a role in perception, with higher earners giving lower ratings to both suit types.Practical implicationsMinor clothing manipulations can give rise to significantly different inferences. Even small changes in clothing choice can communicate different information to a perceiver. On the evidence of this study it appears men may be advised to purchase clothing that is well‐tailored, as it can positively enhance the image they communicate to others.Originality/valueThis study is the first to empirically investigate first impressions using time‐limited images with minor clothing manipulations on a faceless model. Impressions arose only from clothing and were not confounded by physical attractiveness or facial features.
“Bonds” or “Calvin Klein” Down‐under
Authors: Jin Lee Wai , Phau Ian , Roy Rajat 
Published: February 2013

PurposeThe purpose of this paper is to determine if high versus low ethnocentric consumers differ in their attitudes toward buying domestic and foreign brands of underwear that are made domestically or in foreign countries.Design/methodology/approachAustralian residents recruited through a mall intercept participated in this study through a self‐completed questionnaire. Fishbein's Multi‐Attribute model was used as the measure, along with repeated‐measures ANOVA and t‐tests, to examine whether the groups differed in their attitudes toward buying underwear with “Made in Australia”, “Made in the USA”, and “Made in China” labels.FindingsThe findings generally indicated that there is no significant difference between high and low ethnocentric consumers in attitude towards underwear that are made in Australia and the USA. On the other hand, high ethnocentric consumers viewed domestically made and branded underwear as more durable, easier to care for, better priced, more colourful, more attractive, more fashionable, of stronger brand name, more appropriate for occasions, and more choices of styles. Domestically‐made but foreign‐branded underwear is viewed as easier to care for and better priced.Practical implicationsThe study suggests that China should improve its country image as compared to such developed nations as Australia and the USA in terms of production and manufacturing standards. The study also purports that American underwear brands with strong presence in the global fashion world that have not already established operation in Australia can consider entering the market.Originality/valueThe paper fills the gap in the ethnocentrism literature by validating the study in Australia and focusing on the attitudes of high ethnocentric (and low ethnocentric) consumers. It also examines underwear, which is a common product category in apparels but inherently deficient in the literature.
Branding design elements of mobile fashion retail apps
Authors: Magrath Victoria , McCormick Helen 
Published: February 2013

PurposeLiterature concerning branding elements is vast yet sporadic. Whilst many academics focus on one or a number of branding design elements, none have yet designed a holistic framework to demonstrate the variety of alternatives. The purpose of this paper is to identify the branding design elements within online fashion web sites and propose how they may be utilised within the design of mobile applications. An academic or practitioner must outline a taxonomy of branding elements before they can begin to empirically test their effects. It cannot be assumed that the online consumer is the same as the mobile consumer, and therefore research into how to design successful mobile fashion applications is essential.Design/methodology/approachBranding design elements are extracted from branding literature and described in the context of online and mobile utilisation. The elements are demonstrated within a holistic framework of m‐branding design elements presented for both commercial and academic appreciation. Research implications and future research avenues are additionally explored.FindingsThe paper identifies 11 m‐branding design elements classified within four key categories relating to their purpose and consistency to the brand identity.Originality/valueLiterature concerning the design of fashion mobile applications is scarce. With expectations of smart phone figures reaching 1.7 billion by 2013, it is the most lucrative time to be researching how the design of the mobile application might affect the behaviours of the mobile consumer. This paper is a first step in providing information as to the m‐branding elements available for utilisation within a fashion brand's mobile strategy.
Marketing design elements of mobile fashion retail apps
Authors: Magrath Victoria , McCormick Helen 
Published: February 2013

PurposeWhilst some may argue that e‐commerce design literature can be applied to the designing of mobile commerce channels, it is an assumption that may come at the expense of the retailer. The purpose of this paper is to identify which marketing design elements could be integrated within a retailer's mobile strategy and suggest the importance of empirical testing. An academic or practitioner must primarily understand the abundance of marketing tools that can be integrated into a mobile strategy before they can begin to investigate the consumer effects.Design/methodology/approachA literature review of online and mobile design elements is undertaken, in order to develop and illustrate a holistic framework of stimuli for commercial and academic appreciation. Although literature regarding the variety of marketing design elements online is profuse, a holistic framework currently does not exist, an absence that this paper fulfils.FindingsThe paper collates and identifies 18 individual marketing design stimuli classified within four stimulus categories relating to their purpose and form.Originality/valueLiterature concerning e‐commerce design and strategy is currently prevalent; however, due to the immaturity of mobile commerce, literature is deficient concerning the strategic design and implications of mobile applications. Although £68.2 billion was spent online in 2011, mobile commerce sales represented less than 5 per cent, highlighting an immediate requirement for research into how such sales could be improved.
Self‐initiated expatriation and migration in the management literature
Authors: Al Ariss Akram , Crowley‐Henry Marian 
Published: February 2013

PurposeThis paper aims to offer a critical review of how self‐initiated expatriation (SIE) is theorized compared to migration in the management literature and to indicate venues for future research on SIE.Design/methodology/approachA systematic review has been conducted using the ISI Web of Knowledge database as well as ABI/INFORM in order to include key journals in the management field.FindingsDespite the importance of present theorizations on SIE, the authors show that the literature presents a narrow focus on the most privileged of self‐initiated expatriates and presents some important knowledge gaps. In order to fill these gaps, the authors propose a research map for future research on SIE. This map includes four key dimensions. These are: diversity‐informed research on SIE; context specific and multilevel understanding of SIE; reflexive approaches to SIE; triangulated methods to studying SIE.Research limitations/implicationsBy proposing a research map with theoretical and methodological implications, this paper increases our understanding of SIE. It offers a guide for future research on SIEs.Practical implicationsResearch on self‐initiated expatriation needs to be more inclusive and critical in terms of studying the diverse human resources in our contemporary societies.Originality/valueThe paper indicates how research on self‐initiated expatriation can become more developed in terms of its theorizations. Furthermore, it proposes a research map for future studies on SIE that is reflexive, relational, diversity‐informed, and methodologically‐triangulated.
Self‐initiated expatriation and self‐initiated expatriates
Authors: Doherty Noeleen , Richardson Julia , Thorn Kaye 
Published: February 2013

PurposeThis paper aims to move towards clarification of the self‐initiated expatriate/expatriation construct with the aim of extending and deepening theory development in the field.Design/methodology/approachDrawing on Suddaby's think piece on construct clarity, this paper applies his proposed four elements; definitional clarity, scope conditions, relationships between constructs and coherence, in order to clarify the SIE construct.FindingsThe discussion examines the “problem of definition” and its impact on SIE scholarship. The spatial, temporal and value‐laden constraints that must be considered by SIE scholars are expounded, and the links between SIE research and career theory are developed. From this, potential research agendas are proposed.Research limitations/implicationsThis is a conceptual piece which, rather than giving precise research data, encourages further thinking in the field.Originality/valueAlthough the definitional difficulties of SIEs have been identified in previous literature, this is the first attempt to clarify the boundaries of SIE and its interconnectedness with other related constructs.
When work enriches family‐life: the mediational role of professional development opportunities
Authors: Molino Monica , Ghislieri Chiara , Cortese Claudio G. 
Published: February 2013

PurposeSeveral studies have pointed out the importance of work‐family enrichment (WFE) for individuals' well‐being and organizations and for this reason, it seems important to understand how organizations may promote it. This study attempts to understand the role of organizational resources and, particularly, of opportunities for professional development (OPD), in promoting WFE. Specifically, it aims to test the mediation role of OPD between job resources (supervisor and colleague support, job security) and WFE.Design/methodology/approachThe study was conducted using a self‐report questionnaire administered to 353 employees and self‐employed workers from different occupational sectors.FindingsFilling a gap in the literature, the results showed that two job resources (supervisor support and job security) increase OPD which, in turn, mediates the relationship between the two job resources and WFE. Colleague support showed only a direct positive effect on WFE.Research limitations/implicationsThe first limitation of this research concerns the cross‐sectional design of the study, due to which no causal conclusions can be drawn. Moreover, future research might integrate some job demands and additional job resources into the model. Finally, regarding OPD, it is necessary to improve both understanding and measurement of this construct.Practical implicationsBased on the study's findings, organizations are encouraged to improve opportunities for job training and professional development, with important benefits for individuals, in terms of quality of work and life, and for organizations, in terms of better job attitudes and performance. Moreover, with regard to job security, more protection should be given to workers in order to enhance the quality of workplace learning and extra‐work life.Originality/valueThis study highlights the importance of integrating OPD into work‐family studies, demonstrating their role in enhancing the quality of life in the family domain. Furthermore, this study is one of the first to focus on job security as a significant resource in promoting professional development.