bluuebunny/crossref_metadata_2025_split huggingface dataset:
How employee-guest interactions and welcome hospitality create brand attitudes for first-time hotel customers
Authors: Meng Ting , Lai Ivan Ka Wai 
Published: July 2024

PurposeInspired by the concept of the moment of truth, this study aims to examine how service interactions between hotel front-desk staff and a first-time check-in guest affect the guest’s brand satisfaction and brand attitudes, considering the moderating effect of welcome hospitality.Design/methodology/approachThis study employs a between-subjects 2 (check-in service with high-service interaction vs low-service interaction) × 2 (with welcome hospitality vs without welcome hospitality) experimental method to investigate the mechanism of building brand attitudes towards a hotel during the check-in process.FindingsThe results of Study 1 showed that participants in the high-service interaction group reported higher brand satisfaction and brand attitudes than the low-service interaction group. It also confirmed that brand satisfaction fully mediates the relationship between service interactions and brand attributes. The results of Study 2 demonstrated the moderating effect of welcome hospitality. When service interaction is low, welcome hospitality can effectively improve brand satisfaction, but when service interaction is high, the improvement in brand satisfaction is smaller.Originality/valueThis research contributes to the literature on service interactions by potentially first experimentally examining the impact of first-time employee-customer interactions within a hotel setting. Recommendations were provided to hotel operators on how hotel staff can improve their service interactions.
Engaging leadership and followers' outcomes: incremental validity over transformational leadership
Authors: Get Wasim , Oprea Bogdan , Miulescu Amalia 
Published: July 2024

PurposeThe present study examines the incremental validity of engaging leadership in predicting five fundamental organizational outcomes (followers’ organizational commitment, work engagement, task performance, organizational citizenship behaviour and counterproductive work behaviour) over transformational leadership.Design/methodology/approachThe study is cross-sectional in nature and a survey questionnaire was used for data collection. Data were collected from 402 workers in different fields. Hierarchical multiple regression was used in order to determine the incremental validity of engaging leadership.FindingsOur results indicated that engaging leadership contributes additional variance over and above transformational leadership in predicting the five organizational outcomes.Practical implicationsThe results of the study suggest that combining engaging leadership interventions with transformational leadership interventions may lead to better results.Originality/valueThe present study supports the empirical distinction of engaging leadership from transformational leadership, addressing possible concerns regarding construct redundancy.
Bridging governance gaps: politically connected boards, gender diversity and the ESG performance puzzle in Iberian companies
Authors: Guedes Rui , Neves Maria Elisabete , Vieira Elisabete 
Published: July 2024

PurposeThe main goal of this paper is to analyse the impact of political connections and gender diversity shaping Environmental, Social and Governance (ESG) components’ effects on the performance of Iberian companies.Design/methodology/approach To achieve this aim, we have used panel data methodology, specifically the generalized method of moments system estimation method by Arellano and Bond (1991), using data from listed Iberian companies for the period between 2015 and 2020.FindingsOur findings suggest that, although ESG components positively influence company performance, the presence of political connections weakens ESG commitments, compromising ethical standards and suggesting a lack of transparency or inadequate regulations. Our results also highlight that the presence of women on boards of directors has a nuanced impact on firm performance, as measured by the Market-to-Book ratio. While gender diversity interacts with ESG scores, external investors' perceptions may not always reflect immediate performance improvements.Research limitations/implicationsThis work faces some limitations associated with challenges in securing comprehensive data for all variables, along with the complexity of acquiring information about political connections. Often, we had to rely on multiple sources and cross-reference the data to enhance its reliability. Another limitation for potential consideration or exploration in future research pertains to the omission of distinct industry sectors due to the limited number of companies, particularly notable in the context of Portugal.Originality/valueAlthough there is a large volume of literature on the relationship between ESG and companies’ performance, as far as the authors are aware, this article is original and covers an important gap in the literature when considering political connections and board gender diversity impact on ESG components as determinants of the performance of Iberian companies.
Integrating flexibility and sustainability in supply chains: a practice-based view on leadership, knowledge and digital quality management practices
Authors: Singh Rohit Kumar , Mathiyazhagan K. 
Published: July 2024

PurposeThis study aims to investigate the synergy between supply chain flexibility and sustainable supply chain management in the manufacturing industry. The study also investigates the roles of leadership practice, knowledge management practice and digital quality management practice in promoting supply chain flexibility that leads to sustainable supply operations from a practice-based perspective.Design/methodology/approachThe authors developed a self-administered questionnaire and distributed it amongst manufacturing executives in India. Data were collected from 347 executives. Before moving on to assumptions, such as constant variance and normality, we have analysed them to check for possible nonresponse bias. Confirmatory factor analysis was employed to check the data’s reliability and consistency. PLS-SEM was used to validate the constructs and verify the hypotheses.FindingsThe findings indicate that knowledge practice and digital quality management practice, augmented by effective leadership practice, are positively associated with supply chain flexibility in the manufacturing sector. Further, the findings indicate a positive relationship between flexibility and supply chain sustainability.Originality/valueThe novelty of this study lies in the developed framework, wherein the authors attempted to rope in both flexibility and sustainability measures. The findings bridge a gap in the literature, especially in the context of the manufacturing industry, by demonstrating how leadership, KNP and DQMP collectively influence SCF and, ultimately, supply chain sustainability.
Public value management in digital transformation: a scoping review
Authors: Zyzak Barbara , Sienkiewicz-Małyjurek Katarzyna , Jensen Magnus Rom 
Published: July 2024

PurposeThe aim of this study was to map and scope a body of literature on the interplay between public value management (PVM) and digital transformation (DT), clarify the concept of PVM in DT, and identify knowledge gaps by using a scoping review methodology.Design/methodology/approachA scoping review was conducted, drawing on the framework proposed by Arksey and O’Malley (2005) and Levac et al. (2010). A total of 54 publications on the interplay between PVM and DT were selected for the final analysis from the Web of Science, Scopus, and Dimensions databases.FindingsWe found that PVM in DT is a relatively unexplored topic and that additional research is needed to focus on the role of emerging technologies such as artificial intelligence (AI) and blockchain, especially in the context of local and regional governments. We also found that researchers have a limited conceptual understanding of PVM and DT.Originality/valueThis article makes two main contributions. First, although PVM and DT have contributed to public value research, our findings show a need for more systematic knowledge of these complementary but distinct approaches. Second, this study provides a valuable addition to the developing body of research using the scoping review methodology in PAM literature.
How does service quality predict loyalty? The serial mediation effects of perceived value and consumer brand identification
Authors: Gurler Hasan Emin 
Published: July 2024

PurposeProviding high-quality service for airline companies cannot be overstated, as it directly impacts their survival and competitiveness. Hence, there is an increasing need to measure loyalty in the air transport industry. Loyal customers are highly valued as they are less price-sensitive and require minimal communication efforts. Despite this, there is limited knowledge about the factors that influence a passenger’s level of loyalty towards an airline company. Therefore, understanding the precursors of loyalty is essential. This research investigates the serial mediation effect of consumer brand identification (CBI) and perceived value on the relationship between service quality and loyalty.Design/methodology/approachIn this research, quality is related to loyalty through value and CBI. A conclusive research design was adopted to determine whether value and CBI have a serial mediating effect on the quality-loyalty link. The research framework includes a three-path mediation model.FindingsBased on the analysis of 406 questionnaires, the study concludes that a serial mediation effect of CBI and perceived value on the quality-loyalty relationship exists. The research results indicate that CBI has a greater influence on improving customer loyalty than perceived value.Originality/valueThis study contributes to limited research on the serial mediating effect of value and CBI in the quality-loyalty relationship. It also provides empirical evidence on the determinants of loyalty as part of the Turkish aviation industry. This study highlights the significance of CBI as a critical factor for airlines to maintain their competitiveness in the market.
Does ICT contribute to bootstrapping SOSI? Evidence in retailing
Authors: Marín-García Antonio , Gil-Saura Irene , Ruiz-Molina Maria-Eugenia , Moise Mihaela 
Published: July 2024

PurposeThe objective of this work is to respond to the calls for research that, in retail and from the company’s perspective, support the importance of retaining a vision towards sustainability-oriented service innovation (SOSI), delving into the nature of this construct and examining its possible antecedent variables (information and communication technologies or ICT) and its consequent variables (volume and radicalness of innovation).Design/methodology/approachTo contrast the proposed hypotheses and respond to the main objective of the research, an empirical study was carried out through face-to-face interviews with 200 managers of retail commercial establishments.FindingsEmpirical evidence highlights the important role that SOSI plays in fostering innovative capacity and disrupting innovative practices within the retail sector, particularly from the perspective of store managers, catalysed by the influence of ICT. The findings underline SOSI’s clear contribution to innovation dynamics in retail.Originality/valueThis research analyses SOSI from the perspective of the retail manager within the unique context of the current permacrisis. It contributes to progress in the conceptualisation of SOSI, offering a comprehensive understanding of the construct and its accompanying elements. It provides valuable insights for academics and policy development practitioners navigating the changing landscape of SOSI in the retail sector.
A comparative study on rotordynamics characteristics of hole-pattern damping seals with different cavity shapes
Authors: Zhang Xuan , Jiang Jin-Bo , Peng Xudong , Ni Zhongjin , Pan Jun 
Published: July 2024

Purpose
The purpose of this paper is to improve the seal performance by proper design of the cavity shape of the damping holes, especially the rotordynamics characteristics of the hole-pattern damped seal (HPDS).

Design/methodology/approach
A new damping seal structure that comprises a circle-shaped cavity and two directional leaf-shaped cavities with a dovetail-shaped diversion groove is proposed. The comparative study on the sealing characteristics of dovetail-shape, leaf-shape and classical circular HPDSs was carried out using ANSYS CFX.

Findings
The dovetail-shaped HPDS significantly outperformed two other damping seal designs in leakage and rotordynamic performance. At a rotating speed of 7,500 rpm, it showed a 25% reduction in leakage, a 23% increase in average effective damping and a 119% increase in average effective stiffness. The cross-coupled stiffness Kxy shifted from positive to negative, reducing circumferential flow. The dovetail's inclined leaf-shaped grooves create a double vortex that slows jet velocity in the seal clearance and alters spiral flow direction, resulting in a uniform pressure distribution and enhanced rotor stability at low frequencies.

Originality/value
This study proposes a novel HPDS with dovetail-shaped diversion grooves. The seal can realize the simultaneous improvement of rotordynamics and leakage characteristics compared to the current seal structure.

Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-04-2024-0127/
A graph-pair representation and linear programming embedded genetic algorithm for unequal-sized layout of cellular manufacturing systems
Authors: Javadi Babak , Yadegari Mahla 
Published: July 2024

Purpose
This paper aims to deal with intra and inter-cell layout problems in cellular manufacturing systems. The model is organized to minimize the total handling cost, i.e. intra and inter-cell handling costs in a continuous environment.

Design/methodology/approach
The research was conducted by developing a mixed integer mathematical model. Due to the complexity and NP-hard nature of the cellular manufacturing layout problem, which mostly originated from binary variables, a “graph-pair” representation is used for every machine set and cells each of which manipulates the relative locations of the machines and cells both in left-right and below-up direction. This approach results in a linear model as the binary variables are eliminated and the relative locations of the machines and cells are determined. Moreover, a genetic algorithm as an efficient meta-heuristic algorithm is embedded in the resulting linear programming model after graph-pair construction.

Findings
Various numerical examples in both small and large sizes are implemented to verify the efficiency of the linear programming embedded genetic algorithm.

Originality/value
Considering the machine and cell layout problem simultaneously within the shop floor under a static environment enabled managers to use this concept to develop the models with high efficiency.
Assessing the relationship between AMO framework and talent retention: role of employee engagement and transformational leadership
Authors: Malik Pooja , Malik Parul , Meher Jamini Ranjan , Yadav Shatrughan 
Published: July 2024

PurposeThis paper analyzes the impact of the perceived ability motivation opportunity (AMO) framework on talent retention via employee engagement, which act as a mediator. Moreover, the study also explores the moderating role of transformational leadership between employee engagement and talent retention.Design/methodology/approachThe survey responses were gathered from 360 frontline employees of five-star hotels in the Indian hospitality industry. Structural equation modeling using SMART PLS-4 was used to test the measurement model, construct reliability and validity, and hypotheses were tested using partial-least square structural equation modeling.FindingsThe study results demonstrate that AMO-enhancing HR practices positively affect talent retention. Concerning the indirect effects, results indicate that employee engagement partially mediates the relationship between the perceived AMO framework and talent retention. The moderating effect of transformational leadership on the relationship between employee engagement and talent retention showed a significant interaction effect.Practical implicationsThe study results suggest that hospitality organizations must focus on effectively designing and implementing HRM bundles catering to their employees’ abilities, motivation and desired opportunities. Also, industrial practitioners must focus on nurturing the transformational leadership style to ensure higher employee engagement and talent retention.Originality/valueThe paper offers significant implications for the hospitality industry struggling to retain talented professionals. Also, the study provides a comprehensive framework that suggests a positive influence of the AMO framework on talent retention among hospitality employees in the context of developing countries, in which there is minimal empirical research.
Cold case reviews: college students as a force multiplier
Authors: Oberweis Trish - , Keller Abigail , Lewis Michael 
Published: July 2024

PurposeIn the absence of new funding dedicated to cold case investigation, innovation is required.Design/methodology/approachThe number of unresolved homicides in the USA has surpassed a quarter million, and the figure grows by thousands every year. Homicides that do not yield a quick arrest are time and labor intensive. This creates a staffing and resource dilemma for law enforcement administrators, as allocating time for older cases comes at the expense of investigating current ones, and vice versa.FindingsUniversities offer the enthusiastic labor of college students to “defrost” cold cases. One such partnership has been in place for nearly three years in an unusual collaboration between a state police agency and a regional state university. Small groups of students systematically organize, review and present case files. They create investigative recommendations and prioritize cases by solvability. Investigators can then select a case that may be relatively close to an arrest, access the case details very quickly and have the investigative recommendations as a place to begin a renewed investigation. Additionally, cases that are appropriate for new forensic testing or new forensic tools are identified and advanced.Originality/valuePartnerships such the one described here are rare but lucrative. We recommend new collaborations like ours to reduce the number of unresolved homicide cases.
Does Shein redefine fast fashion merchandising strategies? A product-level analysis in the US retail market
Authors: Lu Sheng , Mullen Noelle 
Published: July 2024

Purpose
The purpose of the study is to explore Shein’s “ultra-fast fashion” merchandising strategies as opposed to Zara and H&M, two of the most representative conventional fast fashion retailers.

Design/methodology/approach
The study was based on a statistical analysis of the detailed product assortment and pricing information of 12,000 apparel items at the stock-keeping unit level sold by Shein, Zara and H&M in the US market between January 2022 and December 2023.

Findings
Results show that Shein’s merchandising strategies differ statistically from Zara and H&M. Such distinctions can be observed through Shein’s deliberate adoption of a narrower product assortment, substantial investments in trendy clothing over plain-style staple items, a significantly lower product replenishment rate and a more conservative discount rate.

Originality/value
The findings offer unique insights into Shein’s business secret and deepen our understanding of the evolving fast fashion business model.
‘We are all bringing, like a unique sort of perspective’: The core elements of a strengths‐based digital arts mentoring program for autistic adolescents from the perspective of their mentors
Authors: Lee Elinda Ai Lim , Milbourn Benjamin , Afsharnejad Bahareh , Chitty Ellena , Jannings Annie‐May , Kealy Roisin , McWhirter Tamara , Girdler Sonya 
Published: July 2024

AbstractIntroductionWhile the adoption of strengths‐based approaches to supporting autistic adolescents is growing in popularity, the application of this approach to a digital arts mentoring program has yet to be explored. This study reports on the core elements contributing to the success of a community digital arts mentoring program for autistic adolescents from the mentors' perspective. This paper presents an in‐depth exploration of mentors' experiences, comprising a component of a broader line of research investigating a digital arts mentoring program for autistic adolescents emphasising positive youth development.MethodsThe digital arts mentoring program spanned 20 weeks across two Australian school terms and was attended by two groups of autistic adolescents (N = 18) aged between 11 and 17 years. A qualitative approach was utilised in exploring the perspective of their mentors (N = 6). Qualitative data were collected at the end of each school term for each group with the mentors using an interpretive phenomenological approach and Colaizzi's seven‐step analysis method. Thirteen individual interviews were conducted with six mentors.Consumer and Community InvolvementThis research was conducted with a disability arts provider to provide a digital arts mentoring program to autistic adolescents. The mentors employed have lived experience with disorders such as attention deficit hyperactivity disorder (ADHD) and anxiety.ResultsFive primary themes emerged from the data: positive connections, mentor knowledge and experience, mentoring approaches, autism education, program organisation, resources and environment. Subthemes underpinned the primary themes related to positive connections (three subthemes), mentoring approaches (four subthemes) and program organisation, resources and environment (three subthemes).ConclusionThe findings suggest that prior experience, sufficient training, a supportive environment and a flexible and adaptable approach were essential for success. Understanding the core elements of a strengths‐based digital arts program in occupational therapy provides a comprehensive framework for utilising clients' inherent strengths and creativity as therapeutic tool, creating an empowering environment, fostering meaningful outcomes for clients.
Strategizing emergency management strategies: A dynamic perspective
Authors: Ibrahim Nurain Hassan , Al‐Tabbaa Omar 
Published: July 2024

AbstractThe oil and gas extraction industry, with its inherent complexities and high‐risk environment, demands robust emergency management (EM) strategies to minimize losses of life and protect both tangible and intangible organizational assets. Despite the critical importance of these strategies, the evolution of EM processes within such a dynamic setting remains poorly understood. This paper seeks to address this gap by employing the Strategy‐as‐Practice (SAP) perspective, which offers valuable insights into noncompetitive strategizing. The SAP lens is particularly suited to examining EM's strategic role in safeguarding lives and assets. Through an in‐depth case study, we unravel the intricate complexities of the strategizing process, often considered a black box. Additionally, we introduce a novel framework that delineates the micro‐dynamics of interactions among the three core SAP elements—praxis, practitioners and practices. This framework provides a comprehensive understanding of how EM strategies evolve over time, emphasizing the pivotal role of emergency actors in such a multifaceted context.