bluuebunny/crossref_metadata_2025_split huggingface dataset:
Reclaiming “management” from the margins: some evidence from 360 degree assessments
Authors: Manning Tony 
Published: April 2013

PurposeMuch current thinking and practice treats “management” as a peripheral activity, intrinsically inferior and subordinate to “leadership”. The purpose of this paper is to reclaim “management” from the margins and return it to the center of the stage, alongside “leadership”. It aims to highlight the importance of a set of “task” management activities (including clarifying roles, and planning, monitoring, controlling and co‐ordinating activities) in delivering organizational objectives, in getting the job done.Design/methodology/approachThe research described looks at the degree of correlation, and its statistical significance, between different aspects of 360 degree assessments of performance, as well as between 360 degree assessments and three self‐assessment instruments. Evidence is also presented on the differences between senior and middle managers.FindingsStatistically significant relationships were found between various “task” behaviors and 360 degree outcomes. There was a direct link between “task” behaviors and “task” outcomes, concerned with getting the job done, and an indirect link to other outcomes, arising from the systemic and systematic nature of such behaviors. Differences were found in the nature of the relationships between middle and senior managers.Research limitations/implicationsThe research uses one outcome measure, 360 degree assessments, examines one contextual variable, seniority, and is based on managers in the UK public sector. Further research using other outcome measures, examining other contextual variables and based on other populations would be useful.Practical implicationsThe research findings highlight the importance of “task” management behaviors and indicate which particular behaviors are important at different management levels. The practical implications for managers are that to deliver organizational objectives and get the job done, they need to focus more on such behaviors, using specific behaviors appropriate to their seniority.Social implicationsThis paper has implications for individual training and development professionals and for organizations providing and purchasing such services, including government organizations, who need to recognize the importance of “management” alongside “leadership”.Originality/valueThis paper provides an evidence‐based challenge to the widely held view that “management” is intrinsically inferior and subordinate to “leadership”.
Do ageing economies save less? Evidence from OECD data
Authors: Wong Benjamin , Ki Tang Kam 
Published: April 2013

PurposeThe purpose of this paper is to re‐examine the effect of population ageing on private saving, taking into account the fact that ageing is brought about by not only rising old‐aged dependency but also expanding longevity.Design/methodology/approachThe study uses panel data of 22 OECD countries from 1961 to 2010. Linear and non‐linear panel regression methods are used. The study takes into account the time series characteristic of the data, such as the deterministic trend present in old‐age dependency ratio.FindingsLongevity consistently has a significant positive impact on savings, while old‐aged dependency rate has no discernible impact once country‐specific time trends in the data are accounted for. The general finding within the literature where old‐age dependency exerts a negative impact on savings is sensitive to the manner in which the data is handled and/or the sample selected.Originality/valueFirst, the authors jointly consider rising old‐aged dependency and expanding longevity on savings, thus avoiding potential omitted variable bias in previous studies. Second, they explore non‐linearity in the savings‐ageing relationship which was ignored previously. Third, they identify whether saving rate and demographic measures are sharing common stochastic trends or driven by individual deterministic trends to avoid spurious regression results.
Cooperate “and” compete: coopetition strategy in retailer‐supplier relationships
Authors: Kim Stephen , Kim Namwoon , Pae Jae H. , Yip Leslie 
Published: April 2013

PurposeThis study aims to examine the strategic implications and managerial outcomes of the concurrent use of cooperation and competition in vertical channel relationships.Design/methodology/approachThis study employs a structured questionnaire to gather data regarding vertical channel relationships in China.FindingsWhereas the academic literature has emphasized cooperation between channel members because of the interdependence between them, in reality, retailers may accept competition as just another part of doing business with suppliers.Research limitations/implicationsThe outcome variables used may not be comprehensive. In particular, the authors choose the flexibility of channel resources to stand for private benefits and joint benefits to represent common benefits, and though these variables certainly represent the intended benefits of the ambidextrous strategy, it remains to be seen whether other benefits may emerge for the exchange parties in vertical relationships.Practical implicationsUsing an ambidextrous strategy does not damage relationship quality, though it certainly does not enhance it. This view is based on the notion that an ambidextrous strategy at least does not harm either common or private benefits. Therefore, exchange parties using the ambidextrous strategy should not experience a relationship that is worse than that which results when they use cooperation or competition alone. The results of the current study indicate that this view reflects reality more accurately.Originality/valueThe value of the current study centers on the application of a conceptual framework regarding ambidextrous strategy to vertical channel relationships in a developing economy.
Relationship configurations in the apparel supply chain
Authors: Chen Ivy S.N. , Fung Patrick K.O. 
Published: April 2013

PurposeThis study aims to identify the types of relationships that intermediaries form with their suppliers and customers in the apparel supply chain and their implications for performance.Design/methodology/approachCluster analysis was conducted on the supplier and customer relationships of 90 trade intermediaries in the apparel industry.FindingsThree configurations were identified: moderately dependent relationships with suppliers and customers and moderate flexibility upstream; highly dependent relationships with suppliers and customers but low flexibility upstream; and relationships with suppliers and customers that are low in dependence. Performance of firms using these configurations differed. Firms that cultivated some dependence upstream and downstream performed best. Firms with highly dependent relationships with suppliers and customers but low flexibility upstream performed almost as well. This group was highly skilled in relationship management. Firms that maintained low dependence with suppliers and customers performed the worst.Research limitations/implicationsFindings were based on a limited sample of 90 firms. Relationship configurations may differ in other industries, e.g. car industry.Practical implicationsFor a supply chain to be effective, firms need to consider how they structure the relationships along the supply chain to facilitate the flow of information, goods and resources.Originality/valuePrior research has considered relationships as independent dyads. This study looks at tripartite relationships involving suppliers and customers in the supply chain.
Effects of customer equity drivers on customer loyalty in B2B context
Authors: Ramaseshan B. , Rabbanee Fazlul K. , Tan Hsin Hui Laine 
Published: April 2013

PurposeThis paper aims to investigate the effects of customer equity drivers on customer loyalty via customer trust in a B2B context.Design/methodology/approachA self‐administered online survey was conducted to collect data from the organizational customers of an on‐hold service company in Australia. Structural equation modelling was used to analyse the data.FindingsThe study reveals that in a B2B context, value equity and relationship equity have significant influence on customer loyalty through the mediating effect of customer trust. On the other hand, brand equity is found to have no effect on customer trust and loyalty.Practical implicationsIn order to obtain business customers' loyalty, managers should focus more on value and relationship equity than brand equity.Originality/valueWhile most of the previous studies on “customer equity” focused on the B2C context, this study focuses on a B2B context. It demonstrates the impact of customer equity drivers on business customers' loyalty.
The impact of trust in manager on unethical intention and customer‐oriented selling
Authors: Schwepker Charles H. , Schultz Roberta J. 
Published: April 2013

PurposeThe purpose of this paper is to examine how customer‐oriented selling is linked to two important antecedents – unethical intention and the trust of salespeople in their manager.Design/methodology/approachHypotheses are developed suggesting that “unethical intention” is inversely related to “trust in manager” and “customer‐oriented selling.” Data were collected from 345 business‐to‐business sales professionals. Structural equation modeling was used to test a model of the hypothesized relationships.FindingsSupport was shown for a negative relationship between unethical intention and both trust in manager and customer‐oriented selling. Interestingly, the proposed negative relationship between trust in manager and customer‐oriented selling was not supported in this sample.Research limitations/implicationsThis study's findings will advance the academic sales research as the literature suggests the importance of building salespeople's trust in their manager, reducing unethical behavior and using customer‐oriented selling. In addition, contributions are offered for advancing the understanding of ethical decision making theory.Practical implicationsUnderstanding the importance of manager trust building and reducing unethical behaviors can be incorporated into training.Originality/valueThe study confirms a negative relationship between unethical intention and both trust in managers and customer‐oriented selling. Implications are provided as to how practitioners can operationalize these findings to develop trust in managers and reduce the unethical intention of their salespeople.
Factors influencing evidence-based practice by Iranian general practitioners
Authors: Olfati Nahid , Dastgiri Saeed , Hajebrahimi Sakineh , Jahanbin Hassan 
Published: April 2013

Purpose
– This study aims to fill the knowledge gap regarding general practitioners
'
(GPs) research utilization (RU) behavior in Iran. It also aims to find possible barriers to research use among GPs to inform organizational change processes.

Design/methodology/approach
– The authors modified the research utilization questionnaire developed by Estabrooks et al., to address physicians
'
views. The questionnaire was piloted and its validity and reliability was assessed before being sent to GPs. A 77 percent response rate was eventually achieved.

Findings
– Respondents were generally positive concerning research evidence use. Respondents
'
mean attitude score was 25.3 (SD=5.6, min. 13, max. 37). However, less than 25 percent of the GPs practiced any form of RU in the last year. Absent facilities and resources, little authority to change practices, expected increases in patient visit durations and the poor access to research information were found to be the main RU barriers for GPs.

Practical implications
– The borderline 77 percent response rate was reached despite sending questionnaires to non-responders two times. Considering the non-probability sampling used in this study, generalizing the results should be considered cautiously.

Originality/value
– Research utilization programs are new in Iran and there is little evidence to inform policies. This study focused attitudes concerning RU and GPs
'
knowledge concerning novel research and skills, and to some extent, GPs
'
behaviors toward RU.
Payment by results: are we missing something?
Authors: Shahid Mohammad , Tindall Alistair 
Published: April 2013

Purpose
– Payment by results (PbR) was introduced to reward hospitals for productivity. In orthopaedic clinics there is a separate tariff for two procedures: removal of sutures (ROS) and attention to dressing (AD). The Trust claims a fee each time these have been performed. The purpose of this paper is to look at how many of these procedures were performed in an outpatient setting but were not claimed for because of poor documentation.

Design/methodology/approach
– A retrospective study was performed analysing all orthopaedics clinics occurring in one month. After each consultation the clinician completes a coding pro forma and dictates a clinic letter. The pro forma contains a list of the orthopaedic procedures attracting a tariff and used for coding. A comparison was made between what was documented on the pro forma and the clinic letter to see how many times ROS and AD were done.

Findings
– A total of 72 letters were extracted which contained ROS and AD. Only one of the ROS was documented on the pro forma and subsequently captured by the coders. In one month the Trust failed to claim £9,838. Annually this equates to a revenue loss totaling £118,056.

Practical implications
– Current coding practice is substandard. To maintain financial security Trusts must improve their coding policies as a matter of urgency.

Originality/value
– The paper demonstrates clearly that hospital trusts are losing out financially from this suboptimal practice.
Evaluating change processes
Authors: Hall Gene E. 
Published: April 2013

PurposeIn far too many cases the initiatives to change schools by introducing new programs, processes and reforms has not resulted in obtainment of the desired outcomes. A major reason for limited outcomes suggested in this paper is that there has been a failure to learn from and apply constructs and measures related to understanding, facilitating and measuring dimensions of change processes. The aim of this paper is to introduce the three diagnostic dimensions of the Concerns Based Adoption Model (CBAM) along with illustrations of how each can be used to assess extent of implementation. Highlights from the four decades of development and use of each of these constructs are presented. Each of the constructs, Stages of Concern, Levels of Use and Innovation Configurations, is described along with review of the four decade story of its measurement development. Reference is made to selected studies. Implications of each construct for research, program evaluation and facilitating change processes are highlighted. The final section of the paper explores relationships between each construct. The conceptual explorations end with suggested implications for research, evaluation and practice. Throughout the author inserts short more personal anecdotes about the reasoning and experiences related to development and applications of each construct. The paper concludes with acknowledgement that other factors, especially leadership, are key to achieving implementation success.Design/methodology/approachIntroduction of three research‐based constructs, Stages of Concern, Levels of Use and Innovation Configurations, their measures. Findings from selected studies are reviewed.FindingsThe three diagnostic dimensions of the Concerns Based Adoption Model have been applied with a wide range of education innovations, different contexts, and across nations and cultures.Research limitations/implicationsImplementation needs to be determined through direct measurement.Practical implicationsExtent of implementation needs to be determined directly in all treatment and comparison/control groups.Social implicationsWithout direct assessment of the extent of implementation the outputs and outcomes of new programs and innovations may not be determined.Originality/valueThe three Diagnostic Dimensions of the Concerns Based Adoption Model have been applied widely. The conceptual implications, especially when the three constructs are interconnected two at a time, offer important suggestions for future research and in program evaluations.
Educational leadership in Singapore
Authors: Dimmock Clive , Yong Tan Cheng 
Published: April 2013

PurposeWhile Singapore's outstanding educational achievements are well known worldwide, there is a disproportionate paucity of literature on school leadership practices that contribute to and support pedagogical initiatives that – along with socio‐cultural factors – are normally considered responsible for its educational success. The aim of this paper is to explicate system‐wide school leadership factors that contribute to Singapore's educational success.Design/methodology/approachThe paper includes critical discussion, review of literature and conceptualization.FindingsIt is argued that three unique features of Singapore school leadership, namely – logistics of a small tightly‐coupled school system, human resource policies that reinforce alignment, and a distinctive “leader‐teacher compact” reflecting the predominant Chinese culture – account for the extraordinary level of tight coupling and alignment of leadership across the school system. In turn, these unique features bring synergies of sustainability, scalability, succession, and high performance across the entire Singapore school system.Research limitations/implicationsUnique features of Singapore school leadership must be examined in conjunction with pedagogical initiatives and socio‐cultural factors for a more complete and nuanced understanding of educational success in Singapore.Practical implicationsTightly coupled mechanisms of leadership underlie the success of Singapore education. Government needs to consider whether such tightly‐ coupled leadership will continue to serve it well in future, given the demand for twenty‐first century knowledge based skills.Social implicationsThe influence of socio‐cultural factors (e.g. leader‐teacher compact) on educational success merits inclusion in any explanation.Originality/valueThis paper addresses an important gap in the literature by promulgating crucial features of school leadership that contribute to Singapore's educational success.
Affordances and constraints in the context of teacher collaboration for the purpose of data use
Authors: Datnow Amanda , Park Vicki , Kennedy‐Lewis Brianna 
Published: April 2013

PurposeAn increasing number of schools and districts across the US are requiring teachers to collaborate for the purpose of data‐driven decision making. Research suggests that both data use and teacher collaboration are important ingredients in the school improvement process. Existing studies also reveal the complexities of teacher collaboration and the importance of context in shaping teachers’ collaborative work, especially with data. Yet, the intersection of teacher collaboration and data use has been understudied. The purpose of this paper is to examine the affordances and constraints that exist in the context of established teacher collaboration time for the purposes of data‐driven decision making.Design/methodology/approachThe paper draws upon qualitative case study data gathered in six schools that structured teacher time for collaboration on data use.FindingsAn analysis of the data revealed that a variety of leadership activities and organizational conditions shaped teachers’ collaborative work with data. These included leadership focused on thoughtful use of data and the framing of data‐driven decision making in terms of collective responsibility; the establishment of norms for teacher collaboration; the implementation of data discussion protocols; and teacher groupings and subject matter subcultures.Originality/valueKnowing how and when a leadership activity or organizational condition becomes either an affordance or a constraint to teacher collaboration around data use has important implications for leadership and educational change. The findings of this study also help to lay the groundwork for future research regarding teacher collaboration around data use.
Collective trust: a social indicator of instructional capacity
Authors: Adams Curt M. 
Published: April 2013

PurposeThe purpose of this study is to test the validity of using collective trust as a social indicator of instructional capacity.Design/methodology/approachA hypothesized model was advanced for the empirical investigation. Collective trust was specified as a latent construct with observable indicators being principal trust in faculty (PTF), faculty trust in principal (FTP), faculty trust in colleagues (FTC), and faculty trust in students (FTS). It was hypothesized that enabling school structure is directly related to the latent collective trust construct and collective trust is directly related to school performance. Data were collected in the spring of 2010/11 from teachers and students in 85 schools in an urban school district in a southwestern state. A partially latent structural regression model was tested in AMOS 7.0.FindingsResults of the measurement model support the theoretical relationship among faculty trust in principal, faculty trust in colleagues, faculty trust in students, and principal trust in faculty. Both directional hypotheses were supported: enabling school structure had a strong, direct effect on a culture collective trust and collective trust had a strong, direct effect on school performance.Research limitations/implicationsThe sample consisted of schools in one urban district in the southwestern part of the USA, and collective trust only operationalized the social dimension of instructional capacity.Practical implicationsRegular and consistent measures of collective trust have the potential to improve how administrators at site and district levels manage the implementation of improvement strategies designed to build capacity.Originality/valueMany theoretical discussions treat trust as a constitutive property of capacity building, but few studies have empirically testeda priorimodels that specify relationships among structures and processes aligned with instructional capacity, collective trust, and school performance.
Wikis as knowledge management systems: issues and challenges
Authors: Kiniti Sarah , Standing Craig 
Published: April 2013

PurposeThe purpose of this paper is to identify and examine the major issues and challenges that impact the implementation of wikis as KMS. Wikis have been referred to as next generation KMS, providing an alternative to traditional knowledge management systems by addressing many of their limitations. However, research shows that there are cases where wikis have failed to achieve this potential. Further research on the range of issues and challenges surrounding the implementation of wikis in the corporate environment is required in order to enable organizations manage them more effectively and reap maximum benefits.Design/methodology/approachThis paper begins by providing a review of previously published empirical studies on wiki deployment in organizations. The disparate discussions are then synthesised by identifying the major issues and challenges in wiki implementation.FindingsSix major issues and challenges are identified including lack of a clear purpose for the wiki, wiki usability, integrating wikis into established work practices, social issues, role of management and organizational culture that supports knowledge sharing and collaboration.Originality/valueIt is posited that in order for organizations to successfully implement wikis, it is necessary to first understand the issues and challenges surrounding wiki implementation. This paper contributes to practice by identifying the key issues and challenges in the implementation of wikis and suggesting strategies for using wikis to manage knowledge effectively. Building on this review, we critically analyse the findings and propose a model for the implementation of wikis which addresses these issues and identifies research areas that further need to be investigated.