bluuebunny/crossref_metadata_2025_split huggingface dataset:
A four quadrant strategy for improving government performance in Ras Al Khaimah
Authors: Jabnoun Naceur , Khalifah Mohamed 
Published: August 2015

Purpose
– Quality awards played an important role in improving quality in private and public organizations. The purpose of this paper is to present an integrated four quadrant strategy adopted by Sheikh Saqr Program for Government Excellence (SSPGE) for improving government performance in the Emirate of Ras Al Khaima (RAK) in the United Arab Emirates.

Design/methodology/approach
– The methodology of this case is unusual as it mixes the experience of the authors with theory and literature. The first and second authors are, respectively, the senior consultant and the director general of SSPGE. The authors hereby present the integrated strategy developed and implemented by SSPGE in order to improve government performance in RAK. This paper first presents this improvement strategy along with the relevant literature, and then it outlines the results of its implementation.

Findings
– The use of the four quadrant strategy helped government organizations in RAK achieve as successful launching of the government department award based on the EFQM excellence model. The average total score for all government departments was 311.0 in 2008. This indicates a huge improvement from the self-assessment score in 2007. It was also 106 points higher than the initially projected score for self-assessment in 2008. The average score consistently increased and reached 414 in 2012 indicating a 33 percent increase from 2008.

Practical implications
– This paper outlines a four quadrant strategy that was successfully implemented by a government excellence program. This strategy can be used in other government excellence programs. It may also be adapted for use in large public and private organizations.

Originality/value
– Most researchers focus on excellence strategies in organizations while this case addresses the strategy of an excellence program. This case also shows the importance of integration between the various awards categories, projects, and activities organized by the program. It also presents a successful case of linking activities of the program to the theoretical concepts of quality and excellence.
Lean design for Six Sigma
Authors: Alvarez Jesus Cruz 
Published: August 2015

Purpose– The purpose of this paper is to discuss new product development (NPD) based on a traditional stage-gate process and to examine how NPD tools, such as Lean design for Six Sigma, can accelerate the achievement of the main goals of NPD: reliable product quality, cost-effective implementation, and desired time-to-market. These new tools must be incorporated into a new approach to NPD based on the Advanced Product and Quality Planning methodology.Design/methodology/approach– This research paper is based on the theoretical background presented in peer-reviewed scientific research papers during the period 1990-2012. In the second section of this study, the author provides examples of the proposed tools and of advanced techniques to show evidence that validates the hypothesis.Findings– This study presented the theoretical background on the NPD process and related functions in today’s organizations as it relates to competition. NPD was identified as one of the top priorities of every firm, which is why the NPD process must be optimized and oriented toward customers to ensure the quality and reliability of products while minimizing manufacturing costs. The effect on timing and cost is greatly appreciated by top management, and it is well known throughout the firm when a strong, reliable product is launched that it is flawless.Research limitations/implications– To fully deploy all NPD tools requires basic steps such as the following: marketing and planning, design, process, product process validation and the integration of operations from a concurrent engineering standpoint.Practical implications– This research paper provides step by step guidance in order to apply Lean Sigma tool in NPD process in order to achieve Six Sigma quality level in manufacturing.Social implications– Promoting the practice of Lean design for Six Sigma and its tool enables firms to increase their competitiveness since they will make more reliable products delivered to its consumers.Originality/value– The approach of this research paper combines proven statistical tools to be applied in an original sequence in order to design robust product to match manufacturing capabilities.
Playing hide-and-seek? A legal perspective on the complex distinction between commercial and editorial content in hybrid advertising formats
Authors: Hellemans Liesbeth , Lievens Eva , Valcke Peggy 
Published: August 2015

Purpose– This paper aims to examine the challenges raised by hybrid advertising strategies for principles of identification and separation, included in various regulatory instruments, and the Audiovisual Media Services Directive (AVMSD) in particular.Design/methodology/approach– First, this paper describes two examples of hybrid (television) advertising formats, with a potential interconnection between editorial and commercial content, such as advertorials and commercial overlays. This section is followed by an analysis of the origins and key elements of the identification and separation principle. Next, the implementation in legislation of Belgium (Flanders region), The Netherlands and the UK, and decisions of media regulators in those countries are explored to assess how the principles are interpreted in practice. Finally, the authors identify the concrete challenges that these formats raise and frame those against the background of European policy developments.Findings– The analysis shows that the current interpretation of the identification and separation principles conflicts with the inherently integrated features of hybrid advertising formats, especially commercial overlays. To remedy this, the authors propose strengthening the identification principle, for instance, by developing cross-media labels and framing this within a co-regulatory framework where advertisers and media service providers take up their responsibility to respect fundamental principles and protect less cognitively skilled consumers, such as children.Originality/value– This paper aims to contribute to the current re-thinking of the legal framework with regard to new commercial communication techniques, convergence and public interest goals. This can be framed against the background of the revision of the AVMSD and the Digital Single Market Strategy.
Social ostracism as a determinant of criminal recidivism in metropolitan Kano-Nigeria: a partial least square analysis
Authors: Ahmed Aminu Musa , Ahmad Abd Halim B. 
Published: August 2015

Purpose– The purpose of this paper is to examining and analyzing the predictors of criminal recidivism among the ex-prisoners in metropolitan Kano-Nigeria using social ostracism as a predictor. However, the study utilizes two main dimensions of social ostracism; being ignored and being excluded in analyzing criminal recidivism.Design/methodology/approach– This study is quantitative in nature. Data were collected using survey method. Purposive sampling method was used and the population of the study were the ex-prisoners who are released after their prison terms. A total of 256 sample size was utilized and data were analyzed using Partial Lease Squares – Structural Equation Modeling.Findings– The findings revealed that, there is significant positive relationship between ignoring and exclusion of ex-prisoners in relation to criminal recidivism ( < 0.001***). The model used in the study shows that being ignored is having small effects, whereas being excluded is having medium effects (f2 0.121, 0.203), with predictive relevance (Q2 0.1884).Practical implications– Going by the study findings it was concluded that social ostracism of ex-prisoners in metropolitan Kano is having positive effects toward criminal recidivism. It is recommended that policy should be made to reduce the exclusion of ex-prisoners so as to reduce their chances of becoming criminal recidivists.Originality/value– Though many predictors were used in analyzing recidivism, this study used social ostracism which is not previously used as a sole predictor of criminal recidivism.
Barriers and enablers in adopting of Halal warehousing
Authors: Ngah Abdul Hafaz , Zainuddin Yuserrie , Thurasamy Ramayah 
Published: August 2015

Purpose
– This paper aims to identify the determinants of the adoption factors of Halal warehousing activities among Halal manufacturers in Malaysia. It is hoped that this work would contribute to the growth of research in the area of Halal adoption services.

Design/methodology/approach
– The data for this quantitative study were gathered from 140 participants of the Malaysia International Halal Showcase 2013. Smart PLS version 2.0 was used to analyze the relationship of each construct using the structural equation modeling approach.

Findings
– Awareness, complexity and top management support were found to be the determinant factors in the Halal warehousing services adoption among Malaysian Halal manufacturers. Supplier availability was found to have a negative relationship in the adoption of Halal warehousing services.

Research limitations/implications
– The findings of this study revealed some important implications and great values among researchers, Halal service providers and the government sector. It is also hoped that the findings of this study would give some insights into the adoption of Halal warehouse services. However, many other variables such as perceived benefits, consumer pressure and, also, industry pressure which may also contribute to a better understanding of Halal services should also be considered.

Practical implications
– The Halal service providers should focus their offer of services not only to areas around Kuala Lumpur and Selangor but also to other areas in Malaysia. There is a great demand for their services throughout the whole nation, as the Halal manufacturers are scattered all over East and West Malaysia.

Originality/value
– This study is an attempt to investigate and develop the Halal warehousing adoption model that was theoretically grounded in the technology, organization and environment (TOE) framework. This study found that the TOE framework could explain better each variable which has a relationship with the adoption of Halal warehousing activities.
Exploring implicit and explicit attitude toward saving at Islamic bank
Authors: Setyobudi Wahyu Tri , Wiryono Sudarso Kaderi , Nasution Reza Ashari , Purwanegara Mustika Sufiati 
Published: August 2015

Purpose
– The purpose of this paper is to explore the implicit and explicit attitude toward Islamic bank and how it influences desire to saving at an Islamic bank. Although the Islamic bank system has been experiencing rocket growth worldwide, but the development in Indonesia is still unsatisfying. The penetration is very low compared to the conventional bank system. Consumer attitude is one of the most important variables that need to be understood to develop effective intervention. Although extensive research has been carried out on consumer attitude in the Islamic bank context, no single study adequately elaborates on implicit attitude.

Design/methodology/approach
– A sample of 423 respondents was taken to represent the middle-class employee segment. A set of questionnaires consisting of four sections was administered to respondents. The first section is a paper-based implicit attitude test, which collected data using a face-to-face interview, and the rest was self-reported. Data were analyzed using descriptive, analysis of variance and multiple regression analysis.

Findings
– Analysis of the data shows that the implicit attitude toward Islamic banks in Indonesia is relatively lower than the explicit attitude. In addition, Islamic bank usage pattern and religion have a significant relationship with implicit attitude. While implicit attitude is relatively stable, explicit attitude significantly differs according to age and marital status variables. Finally, this study shows that implicit and explicit attitude simultaneously determine desire to saving at an Islamic bank.

Originality/value
– The paper extends the literature by exploring and highlighting the importance of implicit attitude in the study of Islamic consumer behavior. It also gives deeper understanding to Indonesian middle-class employee saving behavior, which has huge potentials, and helps Islamic bank practitioners to develop a set of strategies to tap the market.
An extension of Aaker’s brand personality model from Islamic perspective: a conceptual study
Authors: Ahmed Muhammad , Jan Muhammad Tahir 
Published: August 2015

Purpose
– The purpose of this paper is to browse literature based on Aaker’s brand personality modal and highlight criticism on it. Furthermore, the study proposes an Islamic brand personality modal based on Islamic teachings.

Design/methodology/approach
– Extensive research on Muslim characteristics based on Qur’an, hadith and scholarly work of traditional and modern scholars has been used to assess Aaker’s model. Expert opinions of faculty members from relevant field are also taken into consideration to propose Islamic brand personality model.

Findings
– Aaker’s brand personality dimensions have been revised in the light of Islamic teachings. As a result, few pre-existing dimensions have been re-named and several new dimensions such as moral character and trustworthiness are also included.

Research limitations/implications
– Considering the gap found in literature, the need to conduct brand personality research in the service industry such as Islamic banks is highlighted.

Practical implications
– Islamic brand personality model may help marketers effectively differentiate Islamic brands such as Islamic banks. It may also reinforce advertising techniques/tools to attract a large Muslim consumer market.

Originality/value
– This paper is one of the early attempts to see brand personality from Islamic perspective.
Human resource management and organisational productivity
Authors: Katou Anastasia A. , Budhwar Pawan 
Published: August 2015

Purpose– The purpose of this paper is to present robust evidence about the effects of human resource management (HRM) systems on organizational productivity, by mixing both distal objective and proximal subjective measures, and by proposing an estimation method that employs hard HRM data.Design/methodology/approach– The purpose of the study is achieved via a simultaneous equations system that has been estimated and simulated, based on an augmented Cobb-Douglas production function, which innovatively has been transformed from static to dynamic, using both economics-based literature and literature from the HRM discipline.Findings– The study supports the view that HRM has a positive impact on productivity, through employee skills, attitudes, and behaviour. Additionally, the study finds that a 10 per cent increase in the extent of the systematic use of HR practices will lead to a 3.27 per cent increase in the total production, and that employee compensation and incentives play the most important role in improving production efficiency. Further, the study finds that for each additional year of systematic use of HR practices, total production will be increasing by 0.07 per cent per annum.Practical implications– The findings of the study suggest practitioners that competitiveness (expressed by increased productivity) will be increased not by reducing costs, as a result of dismissing employees or decreasing wages, but instead by improving productivity as a result of increased compensation and incentives, and improved training and development.Originality/value– The key output of the paper is the development of a sophisticated model that links an HRM system to a production system, through intermediate HRM outcomes, and the extension of the “generalised method of moments” as a systems estimation method that should be used for curing possible misspecification and common method bias problems in the HRM discipline.
Factors influencing back pain treatment behaviour change
Authors: McClymont Hoda , Gow Jeff , Hume Margee , Perry Chad 
Published: August 2015

Purpose– The authors seek to better understand the critical incidents and factors that influence the switching behaviours of back pain sufferers who use mainstream and/or complementary and alternative medicine (Edvardsson, 1998). That is, the purpose of this paper is to uncover how they switch between treatments and treatment providers; in particular, this research investigates two issues: the triggers of their switching and their switching paths, and how their emotions are involved in that switching. The contribution is the first empirical foundation for an understanding of these two issues in the context of back pain.Design/methodology/approach– The qualitative technique of convergent interviewing was used. It involved conducting a series of long, initially rather unstructured interviews to converge on the important topic areas to the back pain sufferers and why they engage in their treatment behaviour.Findings– This study investigated the triggers and categories of triggers that impact upon switching behaviours between bio-medical and CAT healthcare. Four main areas of findings were identified. First, although the literature identified four categories of triggers for switching, namely, situational, reactional, influential and personal characteristics, the findings of this research confirmed only two of these: reactional and situational triggers. The influential category of triggers was found to be more of a moderating factor between switching triggers and switching behaviours rather than a trigger factor on its own. Further, no evidence came to light that could confirm or disconfirm the roles of personal characteristics on switching behaviour and so this issue remains unresolved.Research limitations/implications– The methodology used in this research was an exploratory one and so the findings must be used with caution. Further research, using a more quantitative methodology, is warranted to confirm the findings of this research. Also, this research focused on a subset of switching issues and so might not provide a holistic framework. Future investigations should therefore consider and clarify the role of emotion, time and voice in the switching model devised from this study.Originality/value– This paper provides new evidence on the reasons for back pain sufferers consuming different treatment modes and the reasons for their switching and includes an exploratory investigation of the role of emotions in this decision making.
The impact of word of mouth on service purchase decisions
Authors: Voyer Peter A. , Ranaweera Chatura 
Published: August 2015

Purpose
– Primarily, the purpose of this paper is to investigate the interaction and direct effects of tie strength between sender and receiver of word of mouth (WOM) and the receiver’s service purchase decision involvement on WOM influence. A secondary aim is to investigate how a distinctive conceptualization of perceived risk, consisting of two types (outcome risk and psychosocial risk), affects service purchase decision involvement. A conceptual model incorporating these constructs and associated hypotheses is developed and tested.

Design/methodology/approach
– In a survey of actual service consumers, respondents were asked to recall a recent instance where they had received service purchase information via WOM, and relate their responses to this instance. Established scales were used to measure the constructs. The hypothesized model was tested using structural equation modeling.

Findings
– Principally, findings demonstrate a strong interaction effect between service purchase decision involvement and tie strength. Also, results highlight the complexity of the perceived risk construct, suggesting that it is appropriately modeled as two types: outcome risk, and psychosocial risk.

Research limitations/implications
– This research has contributed to the service marketing literature by testing a model that predicts WOM influence. Evidence confirmed that the effect of service purchase decision involvement on WOM influence is moderated by tie strength. Additionally, a conceptualization of two different types of risk associated with purchase decisions was suggested, together with empirical confirmation of their hypothesized antecedent effects on service purchase decision involvement. Findings have special implications for the literatures of persuasion, social and interpersonal influence, as well as consumer behavior in general.

Practical implications
– To harness the power of WOM, managers should understand who their target audience is and how consumers are related to each other (tie strength) and to the service purchase decision (service purchase decision involvement). Recommendations are made with specific illustrations of how firms can leverage tie strength under conditions of low service purchase decision involvement to enhance WOM influence.

Originality/value
– The formidable power of WOM wields substantial influence on consumers, particularly within a service (vs goods) purchase context, typically characterized by higher perceived risk and lower search qualities. The significant interaction between tie strength and service purchase decision involvement is a unique contribution to the service WOM literature.
Feeling nickeled and dimed – consequences of drip pricing
Authors: Robbert Thomas 
Published: August 2015

Purpose– In drip pricing, companies advertise low prices for products or services and then tack on additional surcharges later in the purchase process. This tactic has not only become popular for airlines but also for other online services, such as retailers and telecommunication companies. Despite the widespread use of drip pricing in the marketplace, little is known about its effects on consumer behavior. The purpose of this paper is to compare the effects of drip pricing with those of price partitioning. Specifically, it elaborates on perceived value, perceived deception, purchase intentions, and the moderating effect of price consciousness.Design/methodology/approach– The paper develops a conceptual framework and tests four hypotheses with an experimental study on a purchase decision for a continental flight booked through an online travel agent. The experiment is based on a between-subjects design with two groups (n=130). The data are analyzed with multivariate statistics and structural equation modeling.Findings– The findings reveal that drip pricing for service offerings leads to inferior results compared with partitioned pricing in terms of perceived value, perceived deception, and, ultimately, purchase intentions. The findings also indicate that the effects differ depending on the customer’s price consciousness.Originality/value– The study draws from previous studies on partitioned pricing and replicates their findings. However, it is one of the first studies to elaborate on moderators and mediators of the consequences of drip pricing in a service context.