bluuebunny/crossref_metadata_2025_split huggingface dataset:
Employee onboarding: identification of best practices in ACRL libraries
Authors: Graybill Jolie O. , Taesil Hudson Carpenter Maria , Offord Jerome , Piorun Mary , Shaffer Gary 
Published: March 2013

PurposeThe purpose of this paper is to identify best practices of employee onboarding, the process by which a new employee is introduced to an organization and its vision, mission, and values.Design/methodology/approachResearchers requested that members of the Personnel Administrators and Staff Development Officers Discussion Group of the Association of College and Research Libraries (ACRL) share documents related to employee onboarding and three researchers independently reviewed the documents. The collected documents were compared to the socialization model proposed by Raymond Noe, including the detailed aspects of the organizational phase and the key components identified in the best practices literature.FindingsIn total, 17 institutions submitted documentation for review. All institutions discussed at least one or more of the key areas identified in the socialization process. Every institution in the study included a discussion of job expectations and evaluation criteria (100 percent); ten (59 percent) discuss mission, vision, and values; however, topics such as culture (five or 29 percent) and politics (one or 6 percent) were infrequently covered. Onboarding programs varied in length (one week to more than six months). Check lists were the most common tool used to manage the onboarding process. Other notable topics covered include dealing with change, understanding the team‐based environment, diversity, library awards and library fundraising.Research limitations/implicationsBecause of the limited number of documents examined in this study, the research results may lack generalisability. Therefore, researchers are encouraged to test the proposed propositions further.Practical implicationsMoving from a traditional new employee orientation model to a best‐practices onboarding model will require HR professionals to conduct an internal assessment of the current program.Originality/valueDue to the high cost associated with recruiting new employees, the need for new employees to be fully functional and engaged as soon as possible, and the need to communicate performance indicators, the need to share best practices is important.
Who's spinning the library? Responsibilities of academic librarians who promote
Authors: Aaron Polger Mark , Okamoto Karen 
Published: March 2013

PurposeThe purpose of this paper is to explore the responsibilities and challenges faced by academic librarians whose major responsibilities include the overall promotion of the library.Design/methodology/approachA questionnaire was sent to seven library listservs asking respondents to describe their work duties, promotional activities, academic background, and professional challenges and concerns.FindingsThis study garnered 215 responses. Respondents who completed the questionnaire identified as academic librarians whose major responsibilities include the overall promotion of the library. Librarians who promote face a plethora of challenges, including time restraints, lack of funding and limited support for their promotional efforts. These barriers place a strain on promotional work in academic libraries.Practical implicationsThe paper illustrates the roles and responsibilities of librarians who promote and the challenges and obstacles they deal with on an institutional and departmental level.Originality/valueThis study provides a unique snapshot of marketing initiatives across various academic libraries, in the midst of a global economic recession.
The influence of product life cycle on the efficacy of purchasing practices
Authors: Doha Ahmed , Das Ajay , Pagell Mark 
Published: March 2013

PurposeThe purpose of this study is twofold. First, to examine the contingent role of the product life cycle on the efficacy of purchasing practices. Second, to use the results of the first investigation to explore the adequacy of the profit‐maximization framework for explaining purchasing decision making. This second investigation is motivated by growing evidence on the role of institutional factors in explaining supply chain management practices.Design/methodology/approachSurvey data from a sample of North American manufacturing firms, across four standard industry sectors, are analysed using ANOVA and linear regression, to examine the hypotheses.FindingsThe results indicate that product life cycle has a contingent effect on the efficacy of some purchasing practices but not on others. Interestingly, the results suggest that the profit‐maximization framework is capable of explaining only some purchasing decisions but not others; firms adopt certain purchasing practices in certain product life cycle stages, even when these practices have no apparent effect on purchasing performance. This raises a need for an alternative framework to profit‐maximization, to better understand purchasing decision making.Originality/valueThe paper pioneers an empirical examination of how product life cycle moderates the relationship between purchasing practices and purchasing performance. The paper presents novel insights on the inadequacy of the rational profit‐maximization framework to explain purchasing decision making. Furthermore, the paper presents testable propositions on the role of institutional factors that are potentially driving purchasing decision making in managing the product life cycle contingency.
One‐dimensional warranty cost analysis for second‐hand items: an overview
Authors: Chukova Stefanka , Shafiee Mahmood 
Published: March 2013

PurposeThe purpose of this paper is to review and develop stochastic models for the evaluation of the expected warranty cost, from dealer's viewpoint, for second hand items sold under different warranty policies.Design/methodology/approachThis study makes a useful contribution to the warranty literature by developing a framework to study one dimensional warranty policies for second‐hand products from dealer's viewpoint. Also, numerical examples are provided to illustrate the application of these models.FindingsDespite the fact that warranties for second‐hand products are commonly used, the accurate pricing of warranties in many situations remains an unsolved problem, for both the dealer and customer. The proposed framework allows the dealer to analyze the cost of alternative warranty policies before deciding on the policy to be offered with the sale of a second‐hand item.Originality/valueThe policies and models developed in this paper can be useful in managerial decisions making related to second‐hand products such as automobiles, home appliances, helicopters, electronic equipment and electronics.
Typology of Kano models: a critical review of literature and proposition of a revised model
Authors: Shahin Arash , Pourhamidi Masoud , Antony Jiju , Hyun Park Sung 
Published: March 2013

PurposeThe purpose of this paper is to develop and suggest a reference Kano model.Design/methodology/approachExisting Kano models have been classified into three types and, for each type, the curves, together with their corresponding evaluation tables, have been studied and a new type of the Kano model developed.FindingsFindings imply that the existing types of the Kano model have weaknesses: starting points of the curves are not located in correct position; the sequence and slopes of the curves are not carefully illustrated; and the cells of Kano evaluation table are not coded correctly. Such problems have been resolved in the proposed Kano model.Research limitations/implicationsEmpirical research is needed to examine the proposed type of Kano model, and to investigate the differences between the results of the application of the new and other types of Kano model.Originality/valueThis study provides a valuable reference model for researchers and practitioners, to be utilized in future investigations.
Conceptualizing consumers' experiences of product‐harm crises
Authors: Haas‐Kotzegger Ursula , Schlegelmilch Bodo B. 
Published: March 2013

PurposeConsumers are constantly confronted with negative information on defective or dangerous products (product‐harm crisis): the car does not stop at the red light due to faulty brakes or the t‐shirt causes the skin to itch. This research aims to provide a holistic picture of consumers' experience of product‐harm crises (p‐h c). The study sets out to investigate under which conditions consumers are impacted by the crisis and how they experience p‐h c in real‐life.Design/methodology/approachThe study draws on in‐depth interviews with both experts and consumers in order to investigate factors influencing consumers' experience in crisis situations.FindingsBased on in‐depth interviews, a theoretical model is developed that captures the impact of p‐h‐c on consumers. Impact consists of personal relevance and perceived severity of the crisis and is a prerequisite for consumers' response. The study finds evidence that the personal impact and the consumer response to crisis situations are influenced by the crisis context, consumer context and company context.Research limitations/implicationsGiven the qualitative nature of the study, a quantitative approach should now be used to further substantiate the presented findings and validate the theoretical model.Practical implicationsConsumer response to crises is primarily influenced by the personal impact of the crisis. The nature of the crisis as well as consumer characteristics heavily influence the way a consumer is impacted by a crisis event.Originality/valueThis study illustrates the complexity of consumers' p‐h c experience and contributes to a better understanding of their behavior in p‐h c situations.
Perceived opportunism (PO) in e‐return service encounters
Authors: Hsieh Pei‐Ling 
Published: March 2013

PurposeThe purpose of this paper is to explore the existence, role, and hidden problems associated with customer perceived opportunism (PO) in e‐return service (e‐RS) encounters.Design/methodology/approachA theoretical framework is proposed linking return policy (RP) and information credibility (IC) with customer PO, trust, and stickiness intention (SI). This study reviews research and concepts from various fields, including marketing, psychology, and information systems and derives six hypotheses. Data from online users are examined using LISREL 8.8.FindingsThe results confirmed that PO mediates between e‐RS and trust, as well as the power of the proposed model to predict e‐RS customer behavior.Research limitations/implicationsThis work developed a novel customer e‐RS behavioral model to characterize the current online environment. Potential limitations of the proposed method are also described, along with suggestions for further research on sampling and model development, in order to accurately forecast the future development of the online environment.Practical implicationsThe study findings remind retailers to understand the inevitability of PO and associated damage when providing e‐RS, and suggest effective measures, such as smooth e‐RS process design and reasonable fee plans, to solve this problem.Originality/valueThis study developed the first behavioral model of the existence of both positive and negative customer perceptions of e‐RS. PO is the key factor for reducing the effect of high‐quality e‐RS on negative perceptions.
Understanding the cultural antecedents of quality management in tourism
Authors: Muskat Birgit , Muskat Matthias , Blackman Deborah 
Published: March 2013

PurposeThe purpose of this paper is to analyse the causes that have led to a rather fragmented view of quality management among tourism marketing organisations in Germany. The aim is to identify and to interpret the relevant societal cultural factors underpinning German management. The paper examines the influence of culture on the perception and performance of quality management in tourism organisations.Design/methodology/approachThe study is based on a data set which previously explored and analysed the diffusion of total quality management in German public tourism marketing organisations. In this paper, the data set has been re‐analysed and mapped against societal cultural elements. The analysis evaluates cultural factors that influence perceptions among German tourism marketing organisations on quality management.FindingsThis paper identifies cultural aspects that influence the perception and performance of quality in tourism organisations. The findings relate cultural antecedents in three identified core issues of quality: underdeveloped training and motivational events for staff; unbalanced strategic positioning in terms of quality; and weak commitment to standards and guidelines.Practical implicationsThe implications that can be drawn from the findings of this paper are twofold. First, the results could be integrated into future educational policies in tourism. Second, implications and learning for tourism managers from this paper relate to a holistic, integrative, and systems‐based approach to quality management instead of only implementing individual quality aspects.Originality/valueThis paper is one of the first studies to consider the influences of societal culture on the perception and performance of quality management in the German tourism sector.
Why Indian talent is going to waste
Authors: Bagga Gaurav 
Published: March 2013

PurposeThe purpose of this paper is to explain why India is failing to capitalize on the talent available in the country and considers how reversing this could boost not only employment but also growth.Design/methodology/approachThe paper focuses on national and regional governments' schemes and plans and how they have largely failed over time.FindingsThe paper describes how the centralization of responsibility for unemployment is essential and considers the need for accurate statistics on joblessness and the relationship between poverty and illiteracy.Practical implicationsThe paper emphasizes the need for government to do more to boost potential growth sectors of the economy, such as information technology and tourism.Social implicationsThe paper highlights the value of quality education and the need to get more children into school – especially in rural areas.Originality/valueThe paper focuses on ways in which India can increase employment and, through that, economic growth.
Creating human‐resource management value in the twenty‐first century
Authors: Longenecker Clinton O. , Fink Laurence S. 
Published: March 2013

PurposeThe aim of the paper is to discuss specific HR practices that business leaders must embrace to create HR value and competitive advantage for their organizations.Design/methodology/approachThe paper integrates the authors' previous research on critical HR practices.FindingsThe paper reveals that HR value creation is driven by: progressive HR thinking and planning; staffing for success; talent development; results‐orientated performance management and appraisal systems; aligned compensation and incentive systems; line‐managers acting as HR managers; and fostering an ethical culture.Practical implicationsThe paper discusses specific practices directly related to improving an organization's ability to create competitive advantage through its people.Social implicationsThe paper contends that better HR practices lead to stronger organizational performance and greater use of human‐resource assets.Originality/valueThe paper reinforces the importance of taking HR beyond administrative activity.
Addressing the boardroom gender gap
Authors: Stephens Nick 
Published: March 2013

PurposeThe purpose of this paper is to present the main findings and recommendations from a study into women on boards in the life‐sciences industry.Design/methodology/approachThe paper focuses on such questions as: Does the gender imbalance mirror UK plc and if so, what can be done to improve conditions? Is the life‐sciences industry a more favorable place for women to progress to the most senior positions and do senior managers believe more balanced boards bring a competitive edge?FindingsThe paper highlights three major barriers to change: the different work‐life choices facing women; the dominant male culture of the boardroom; and the number of qualified female executives in functions represented on the board.Practical implicationsThe paper urges the need to: promote a more empathic business culture and working environment; undertake appropriate and sustained learning and development; and coach female candidates to succeed in the boardroom.Social implicationsThe paper highlights the benefits to society as a whole, as well as to organizations and individual women, of having more females on boards of directors.Originality/valueThe paper argues that executive searchers should: always look for female candidates and ensure that they are brought into the process; scout harder for female talent; and promote the benefits of a mixed board and mentor the business around getting the best mix for their organization.
Team establishment of self‐managed work teams: a model from the field
Authors: Perry Emmett E. , Karney Dennis F. , Spencer Daniel G. 
Published: March 2013

PurposeThe purpose of this paper is to describe a model of team establishment that emerged from 64 teams comprised of mid‐career working professionals.Design/methodology/approachA total of 64 similarly configured 18 member teams assembled for work on the same day and, thereafter, worked on similar tasks. A single representative team was observed throughout its process of its formation‐establishment‐using participant observation and interviews. A case report describing the process was co‐constructed afterward. Individuals from remaining teams systematically compared/contrasted their experience with the case report. Qualitative analysis of 874 responses provides the basis for this paper.FindingsTeams formed very differently than expected. A highly dynamic and rapid process was seen. The model suggests interplay between ongoing assessment of the context and organizing for work while norms emerge and work is performed.Research limitations/implicationsIndividual comparisons/contrasts with the case report, unlike the case report itself, were not the result of prolonged engagement, persistent observation, triangulation, and co‐construction processes. The research focus was on team development; implications for performance are not addressed.Practical implicationsLeaders can influence the speed of establishment through intentionality during the establishment phase. The rapid establishment process that emerged here may have application across a wider range of work settings—especially where members are experienced in working collaboratively.Originality/valueThe model of team establishment has likely application in other settings. The study also suggests the valuable insights that study informants can contribute to research.
How local housing can unlock lasting health and care
Authors: Stacey Tony , Hembrow Ian 
Published: March 2013

PurposeThis paper seeks to suggest that social housing can and should be the local hub for cost‐effective, human‐scale health and wellbeing. It aims to explore the way that community‐based housing providers can help health and social care services to deliver long‐term wellbeing.Design/methodology/approachThe argument is illustrated with examples of constructive practice drawn from membership of the PlaceShapers Group of housing associations, across different parts of England.FindingsLocalism and promotion of public health lie at the roots of social housing, dating back more than 150 years. Because of their physical stake and presence in communities, social landlords are able to offer combined homes and support in a way and on a scale that few private operators can match. So social housing providers are in a prime position to add value and recast the relationship between health, wellbeing, social care and housing. But social housing organisations and their leaders will need to be highly inventive, enterprising and determined to reap the full rewards for service users and neighbourhoods.Practical implicationsChanges to the health, wellbeing and social care landscape, coming into effect in England and Wales from April 2013, present a unique opportunity to bridge the “parallel worlds” of housing and health. Local housing providers now have the chance to bond their long‐term presence, commitment and investment in communities to the new outcomes required for health and social care.Originality/valueThe lead author is chair of a grouping of community‐based housing associations working throughout England and is especially well placed to identify examples of innovative practice, such as those described in the paper.
Physical barriers and risks in basic activities of daily living performance evaluation in state housing for older people in Chile
Authors: Pizzi Marcela , Chalmers John , Bunout Daniel , Osorio Paulina , Fernández Viviana , Cusato Macarena , Avendaño Valentina , Rivera Karen 
Published: March 2013

PurposeThis paper aims to describe an evaluation instrument designed to detect physical barriers and risks in basic activities of daily living (BADLs) performance by senior citizens and presents findings obtained in a representative sample of older persons living in housing programs provided by the State of Chile. Its aim is to develop an objective instrument which can serve as reference point for housing adaptations and improvement or for the use in new designs, appropriate to the changing functional capacities of this age group.Design/methodology/approachThe research is broadly framed in an ecological perspective. It draws on an empirical study, observing older people's BADLs performance in selected State provided housing in the Santiago area. The approach includes some quantitative but mainly qualitative aspects from a descriptive, explanatory and cross sectional perspective. Objective observation of functional BADLs performance, as well as subjective users' perspectives, is compared.FindingsState housing design is significant in BADLs performance, limiting functionality in one third of associated operations observed. These mainly concerned demanding reaching requirements associated with height, but also extended to other inadequacies in design or lack of elements in different situations, which act as barriers or bring potential risks.Research limitations/implicationsHeterogeneity in the functional conditions of older people regardless of age and gender, as well as different housing types makes it difficult to develop standardized recommendations, requiring a tailored approach in the case of adaptations, thus limiting coverage. Further research should be carried out after performing corrective adaptations to evaluate the impact of these interventions.Practical implicationsThe paper prompts a reassessment, by State housing providers, of the architectural design of housing types for older people as well as the adaptation of existing units to extend independence in time rather than undermine it.Social implicationsThe study of the effects of architectural design of housing on older people's independence when performing BADLs is underdeveloped and should be increased in order to promote a better quality of life for this age group through a more friendly and inclusive environment.Originality/valueThis research attempts to generate an objective instrument, useful to provide evidence for architects, designers and policy makers and suitable to be applied in other housing contexts in order to improve the habitat and older people's quality of life.