bluuebunny/crossref_metadata_2025_split huggingface dataset:
Customer satisfaction and sales performance in wine tasting rooms
Authors: Shapiro Marin , I. Gómez Miguel 
Published: March 2014

Purpose
– The purpose of this paper is to study the linkages between customer satisfaction (CS) and sales performance among wineries in New York State's Finger Lakes region.

Design/methodology/approach
– A survey instrument was used to collect data from visitors to winery tasting rooms in the Finger Lakes. Responses from 457 visitors were collected from nine wineries during the period June 2010 through November 2010. The authors used a factor analysis to identify the primary drivers of CS. Then, the authors modeled the relationship between these drivers and overall CS and assessed the impact of CS on sales, purchase and repurchase intentions.

Findings
– The authors found five principal drivers of CS: ambience, tasting protocol, service, retail execution, and tasting experience. Of these, ambience and service exerted the most influence on overall CS. Furthermore, as expected, CS significantly influences purchase intentions, the amount of dollars spent and quantity purchased.

Practical implications
– The results provide valuable information to winery tasting room managers/owners on measures they can use to improve sales performance. Identifying attributes of the tasting room that generate a positive customer reaction can help winery managers/owners make profit-maximizing decisions.

Originality/value
– While the links between CS and sales performance have been established in other product sectors, few studies have focused on a comprehensive assessment of CS and sales performance in wine tasting rooms.
Consumer segmentation based on usage of sales channels in the German wine market
Authors: Szolnoki Gergely , Hoffmann Dieter 
Published: March 2014

Purpose
– The purpose of this study is to test the segmentation based on the usage of sales channels and to compare the segments with each other in terms of socio-demographic and behavioural characteristics.

Design/methodology/approach
– This study was conducted using representative data collected in Germany through a face-to-face interview. 2,000 German consumers answered questions towards the usage of different sales channels when purchasing wine as well as socio-demographic and other behavioural questions. A hierarchical cluster analysis was run, to classify the respondents into segments.

Findings
– The results illustrate the usefulness of this kind of segmentation and show significant differences between the six consumer groups: discount-customers, food-retail-customers, supermarket-customers, cellar-door-customers, wine-store-customers and multichannel-customers. These segments differ in their socio-demographic as well as in their behavioural structure. Furthermore, the six segments could be split into two groups depending on their average purchase value: a basic group and a premium group.

Practical implications
– This segmentation provides an analysing tool for the German retailers, which is able to identify the loyal and potential consumers of the different sales channels.

Originality/value
– This segmentation was conducted using the purchase activity of German consumers in different sales channels. This segmentation approach has been never used to identify, describe and classify wine consumers.
Benchmarking and pondering ASERL interlibrary loan operations, 2010 and 2013
Authors: P. Atkins David , T. Greenwood Judy , Whaley Pambanisha 
Published: March 2014

Purpose
– In 2010 and 2013, the libraries in the Association of Southeastern Research Libraries (ASERL) were surveyed to identify benchmarks and programs to support resource sharing. Benchmarks and challenges identified generate discussions regarding programming, networking, and other support to improve resource sharing operations. This paper seeks to address these issues.

Design/methodology/approach
– This study compares and contrasts the two surveys using mixed methods data analysis. This study assesses ILL performance and explores the challenges and trends interlibrary loan practitioners see today.

Findings
– The article identifies changes and trends in consortia-wide transaction volumes; staffing levels; campus document delivery; professional issues and challenges; and library organizational schemes.

Research limitations/implications
– The study did not include data from constituencies outside of interlibrary loan. It also did not include interview follow-ups with survey participants to discuss challenges and reorganizations in greater detail. Future interlibrary loan research could focus less on operational metrics and more on broader issues such as e-resources and change management. Mixed methods are effect tools for benchmarking and comparative case studies.

Practical implications
– Individual libraries can compare themselves to the operational benchmarks and use insights drawn from comment analysis to stimulate conversations regarding current and future roles for interlibrary loan. Consortia can duplicate the study to understand their operational benchmarks and their particular contexts.

Originality/value
– The study provides comparative benchmarks for research libraries and consortia spanning three years. It demonstrates substantial shifts in issues faced by libraries and librarians.
Factors contributing to successful collaboration among Omani academic libraries
Authors: Al Harrasi Nabhan , Hassan Jabur Naeema 
Published: March 2014

Purpose– The purpose of this paper is to identify contributing factors, both internal and external, that will ensure a successful collaboration between Omani academic libraries.Design/methodology/approach– A qualitative research approach was adopted, and 23 individual interviews were conducted with representatives from participating libraries.Findings– Collaboration among Omani libraries is a complex situation and its chances for success are dependent upon a host of factors, including the participating libraries' staffing, management, financial resources, and available technology as well as support from university administrators.Originality/value– This paper presents the findings of original research conducted by the author and reports on the nascent stages of library cooperation in Oman and in a region that is not often covered in library literature.
Valuing flexibility in a retrofit investment
Authors: Vimpari Jussi , Kajander Juho-Kusti , Junnila Seppo 
Published: March 2014

Purpose
– The need for flexibility between organisational units is well established in corporate real estate. While the cost of flexibility is rather straightforward to approximate, measuring economical value of the flexibility is not straightforward. The purpose of this paper is to explore how real options analysis can be used for valuing flexibility in a real retrofit investment case, present a research process for valuing the flexibility in the retrofit investment case, and evaluate the empirical usability of real options valuation results compared with traditional discounted cash flow valuation results.

Design/methodology/approach
– The research is conducted as a case study. A newly introduced real options valuation method, the fuzzy pay-off method is used for analysing data from a Finnish office building retrofit investment case. The major difference in the selected method is that it uses fuzzy set theory instead of probabilistic theory, and the main advantage is the practical applicability, i.e. only three scenarios (minimum, best guess, and maximum) are needed for the valuation of flexibility. In the case, the scenarios are determined using a seven-phase research process that incorporates data available (e.g. rental agreements, building information) to a corporate real estate unit. The research process involves defining vacancy scenarios for rental agreements, transforming them into potential income achievable with flexibility, estimating cost of flexibility, comparing the potential income with the costs, and valuing the real options.

Findings
– The main finding of this paper is that real options analysis; especially the fuzzy pay-off method can be used for assessing the monetary value of flexibility. The applicability of the fuzzy pay-off method into a practical investment case was found straightforward because assignment of probabilities into different uncertainty scenarios was unnecessary. In the empirical case, it was found that flexibility investments were profitable only when parts of the building instead of the whole building were designed flexible. The present value of the pay-off from flexibility ranged from negative 58/sqm to positive 130/sqm, depending on the tenant.

Originality/value
– Real options literature, especially in the real estate and construction sector, has requested for new applications of real options analysis in practical setting. This paper adds to that request with an example of evaluating flexibility in a retrofit investment case. The empirical analysis produced in this paper was perceived valuable by case study investor and can be used as a guidance and motivation for further applications of real options in the industry.
A decision-making support model for enterprises localization strategies
Authors: Morena Marzia , Luisa Del Gatto Maria , Gornati Anna 
Published: March 2014

Purpose– The paper aims at describing a supporting model for the decision-making process that may steer the location decisions of international businesses. This is made possible by a measurement system where the characteristics of a territory are assessed with reference to some key factors that are internationally known to investors, to the aim of spotting the best location to implement a property investment.Design/methodology/approach– The surveys analysed when producing this paper highlighted the presence of internationally renowned and shared factors that the enterprises generally take into consideration in their decision-making process, and which strongly influence the decision to locate a business in a territory to the detriment of another. By adopting and organizing these “key factors” in a systemic way, the model introduced in this paper supports enterprises in their location choice. It analyses and measures some territorial contexts (with no limits regarding their size) based on the scores assigned to these contexts after the analysis of the 12 key factors.Findings– The analysis had two outputs: on the one hand, its results allowed to check whether the areas are actually in line with the expectations and with the requirements of a potential investor, with reference to the activity that such investor is willing to promote; on the other, the identification of the characteristics of the area provides the basis to define the vocation of the areas under examination, thus helping the drawing of future development scenarios.Originality/value– The surveys analysed when producing this paper highlighted the presence of internationally renowned and shared factors that the enterprises generally take into consideration in their decision-making process, and which strongly influence the decision to locate a business in a territory to the detriment of another.
History, field definition and management studies: the case of the New Deal
Authors: Foster Jason , J. Mills Albert , Weatherbee Terrance 
Published: March 2014

Purpose– The aim of this paper is threefold. First, to argue for a more historically engaged understanding of the development of management and organization studies (MOS). Second, to reveal the paradoxical character of the recent “historical turn,” through exploration of how it both questions and reinforces extant notions of the field. Third, to explore the neglect of the New Deal in MOS to illustrate not only the problem of historical engagement, but also to encourage a rethink of the paradigmatic limitations of the field and its history.Design/methodology/approach– Adopting the theory of ANTi-history, the paper conducts an analysis of historical management textbooks and formative management journals to explore how and why the New Deal has been neglected in management theory.Findings– Focussing on the New Deal raises a number of questions about the relationship between history and MOS, in particular, the definition of the field itself. Questions include the ontological character of history, context and relationalism, and the link between history and MOS, ethics, Anglo-American centredness, and the case for historical engagement.Originality/value– The paper argues for a new approach to historical understanding that encourages a revisiting of what constitutes the field of MOS; a greater awareness of and opening up to alternative (hi)stories and, thus, approaches to MOS; and a re-evaluation of phenomena such as the New Deal and other more radical ways of organizing.
Discovering the foundational philosophies, practices, and influences of modern management theory
Authors: B. Dent Eric , Bozeman Pamela 
Published: March 2014

Purpose– The aim of this paper is to discuss the factors that influenced the establishment of modern management into the pervasive force it is today. It briefly describes modern management and discusses the reasons for this gap in knowledge in such a critical area. The main analysis of the paper focuses on the following social ideas and influences that created the conditions for modern management to be formed and established: social Darwinism and religion, the rise of social science, the promise of the scientific method, and the perspectives of the business tycoons.Design/methodology/approach– This paper analyzes the prevailing trends of the late 1800 s to determine which had the greatest influence on the formation of modern management.Findings– This paper concludes that the greatest factors on the establishment of modern management were social Darwinism and the promise of the scientific method. These, then, provided the perfect environment for Frederick W. Taylor to become the embodiment and popularizer of modern management. Perhaps, surprisingly, Christianity had little influence.Originality/value– Now that the prevailing influences of modern management have been surfaced, scholars and practitioners can more effectively critique the current state of management and determine whether legacy assumptions and influences are still valid, or whether modern management should change in some way(s) to better reflect accurate assumptions and influences operative today. The anonymous reviewers of this paper have found this analysis to be provocative and challenging. They have also concluded that a single article cannot do justice to such an important, yet relatively unexplored area. Consequently, the authors hope that other researchers will also be provoked to join in this important task.
The 1920 Farrow's Bank failure: a case of managerial hubris?
Authors: Hollow Matthew 
Published: March 2014

Purpose– The aim of this paper is to evaluate the extent to which hubristic behaviour on the part of Thomas Farrow contributed to the downfall of Farrow's Bank in 1920.Design/methodology/approach– The article traces the way in which Thomas Farrow's behaviour changed over the course of his managerial career using primary sources obtained from various British archives, including: court records, witness statements, auditors' reports, newspapers, journals, and personal letters. The article then evaluates Farrow's actions in relation to the criteria outlined in Petit and Bollaert's “Framework for diagnosing CEO hubris” so as to assess how far he can be said to have become afflicted by managerial hubris.Findings– All the collected evidence points to the conclusion that Thomas Farrow had, by the time of the Bank's collapse in 1920, become afflicted by managerial hubris. This was reflected most clearly in the fact that he increasingly came to view himself as being somehow above and beyond the laws of the wider community. As a result, he felt little compunction about fraudulently writing-up the Bank's assets so as to cover the huge losses that his reckless investments had produced.Practical implications– The Farrow's Bank episode confirms that the probability of management hubris materialising is enhanced when external control mechanisms are either lacking or inefficiently applied. On top of this, the amateurish organizational set-up of the Bank also suggests that the likelihood of hubris syndrome developing is enhanced when organizations themselves grant too much discretion to their leaders.Originality/value– The paper breaks new ground by applying the latest management and psychology theories on the subject of leadership hubris to the field of financial management. Its value lies in the fact that it provides scholars and practitioners with an in-depth insight into how hubris syndrome can develop in organizational settings.
Product market strategies and innovation types: finding the fit!
Authors: Basu Shubhabrata 
Published: March 2014

Purpose
– This paper reviews an underexplored dimension in strategic management namely, the strategic fit between various types of innovation and their corresponding product-market strategies.

Design/methodology/approach
– The article is prepared by reviewing the relevant literatures on innovation and product market strategies and comparing and contrasting the common characteristics to attain a fit.

Findings
– The paper presents the criteria for distinguishing the different types of innovation vis-a-vis the product market strategies, along with a tabular frame of reference that fits a particular type of innovation with its corresponding product market strategy.

Practical implications
– Further the article provides an action framework that characterises the product market strategies along with the benefits that accrue on adopting a particular type of innovation for the corresponding product market strategy. That way, the probability of firms, failing due to the launch of an inappropriate innovation in an inappropriate market, will be less.

Originality/value
– This brief article presents an original framework, with significant practical applications, in a succinct manner. The frameworks will provide a guide to the top management on market or domain identification, resource allocation and launching and fitting an appropriate innovation in an appropriate market.
Itch and nerve fibers with special reference to atopic dermatitis: Therapeutic implications
Authors: Tominaga Mitsutoshi , Takamori Kenji 
Published: March 2014

AbstractNerve density in the epidermis is partly involved in itch sensitization in pruritic skin diseases, such as atopic dermatitis (AD). Epidermal innervation is thought to be regulated by the balance between nerve elongation factors (e.g. nerve growth factor) and nerve repulsion factors (e.g. semaphorin 3A). Semaphorin 3A (Sema3A) has been shown to inhibit nerve growth factor (NGF)‐induced sprouting of sensory nerves, and epidermal Sema3A levels are lower in AD patients, concomitant with an increase in epidermal nerve density. In addition, treatment with anti‐NGF, Sema3A replacement, and several existing treatments, such as ultraviolet‐based therapies, normalized the hyperinnervation in AD, resulting in suppression of itching. This review expands knowledge regarding potential therapeutic strategies for ameliorating intractable pruritus in AD.
Epidemiology of atopic dermatitis in Japan
Authors: Takeuchi Satoshi , Esaki Hitokazu , Furue Masutaka 
Published: March 2014

AbstractAtopic dermatitis (AD) is a common, chronic or chronically relapsing, severely pruritic and eczematous skin disease. AD is the second most frequently observed skin disease in dermatology clinics in Japan. Prevalence of childhood AD is 12–13% in mainland Japan; however, it is only half that (~6%) in children from Ishigaki Island, Okinawa. Here, we summarize the prevalence, incidence and spontaneous regression of AD and the relation of AD to other allergic diseases from previous reports. We also refer to our recent findings from a population cohort study on Ishigaki Island, Okinawa.
Cutaneous Langerhans cell histiocytosis in elderly with chronic myelomonocytic leukemia
Authors: Iwasaki Takeshi , Takahashi Ichiro , Nagashima Takahiro , Igawa Satomi , Komatsu Shigetsuna , Honma Masaru , Ishida‐Yamamoto Akemi , Iizuka Hajime 
Published: March 2014

AbstractLangerhans cell histiocytosis (LCH) is a rare histiocytic neoplasm characterized by clonal proliferation of Langerhans cells in multi‐organ systems including skin, bone, pituitary gland, liver and spleen. Skin‐limited involvement of LCH usually indicates an indolent clinical course; however, in rare cases, LCH is accompanied by other myeloproliferative disorders, which may determine the prognosis. An 82‐year old Japanese man presented with numerous asymptomatic facial papules clinically simulating rhinophyma. Although findings of histopathology and general examination including bone marrow biopsy led to the diagnosis of cutaneous LCH, he died from chronic myelomonocytic leukemia, which emerged 10 months after the initial diagnosis of LCH. The previously reported cases of LCH concomitant with other hematological disorders are also summarized and described compared with the present case.
Thymus and activation‐regulated chemokine as a clinical biomarker in atopic dermatitis
Authors: Kataoka Yoko 
Published: March 2014

AbstractThymus and activation‐regulated chemokine (TARC/CCL17) is a member of the T‐helper 2 chemokine family. In Japan, serum TARC level has been commercially measured since 2008. After years of experience, we realized that TARC is an extremely useful clinical biomarker for atopic dermatitis (AD) treatment. Usually, physicians conduct a visual examination to determine whether their treatment has been successful; however, the visual examination results may not always be accurate; in such cases, serum TARC levels should be measured to eliminate any ambiguity regarding the treatment outcome. When the waning and waxing of eczema and fluctuations in the serum TARC levels were considered, we frequently found that AD does not follow a natural course but follows non‐regulated inflammatory floating caused by insufficient intermittent topical treatment. Serum TARC is a promising biomarker for remission and can be used for accurately monitoring proactive treatment for long‐term control. Abnormally high serum TARC levels indicate accelerated pathogenesis of cutaneous inflammation. Rapid normalization and maintaining normal serum TARC levels using appropriate topical treatment is a reasonable strategy for alleviating inflammation without upregulating cytokine expression. Observing serum TARC levels during early intervention for severe infantile AD is worthwhile to determine initial disease activity and evaluate treatment efficacy. Appropriate control of severe early‐onset infantile AD is important for improving prognosis of eczema and for preventing food allergies. Additionally, this biomarker is useful for improving patient adherence. Dermatologists will be able to make great progress in treating AD by adopting biomarkers such as TARC for accurately assessing non‐visible subclinical disorders.