bluuebunny/crossref_metadata_2025_split huggingface dataset:
Money laundering in Dubai: strategies and future directions
Authors: Bin Belaisha Belaisha , Brooks Graham 
Published: August 2014

Purpose
– This paper aims to highlight present strategies to prevent money laundering in Dubai.

Design/methodology/approach
– Thirty semi-structured interviews were conducted with Anti Money Laundering Suspicion Cases Unit (AMLSCU), Anti Organized Crime Department (AOCD) and Central Bank employees.

Findings
– This paper shows that AMLSCU, AOCD and Central Bank employees are aware that future strategies to prevent money laundering are needed.

Research limitations/implications
– Limited available secondary data and cases of money laundering.

Originality/value
– Interviews with key personnel in main organisations tasked with preventing money laundering in Dubai.
Exploring the impact of customer feedback on the well-being of service entities
Authors: Nasr Linda , Burton Jamie , Gruber Thorsten , Kitshoff Jan 
Published: August 2014

Purpose
– Adopting the transformative service research (TSR) perspective, the purpose of this paper is to investigate the impact of positive customer feedback on the well-being of front-line employees, companies, and society. Using a multidisciplinary approach, the overlooked area of “positive feedback” is explored resulting in the development of the “Positive Feedback Model” (PFM). The study also compares managers’ and employees’ perceptions of positive customer feedback.

Design/methodology/approach
– Two exploratory qualitative studies were conducted: Study 1 consisted of 22 semi-structured interviews with managers working in the service industry and Study 2 consisted of seven focus groups with front-line service employees. The extensive literature review and the results of these two studies contributed to the development of the PFM.

Findings
– Positive customer feedback is an overlooked area of service research which offers potential for improving the well-being of the service entities. Front-line employees are the main recipients and topics of positive customer feedback. The developed PFM describes various forms, channels, and times of administration of positive customer feedback and its multitude of impacts on the well-being of service entities.

Research limitations/implications
– This study contributes to the literature on TSR and customer feedback management. The developed model presents possible positive feedback categories, their various outcomes and the outcomes for the concerned parties involved. By developing PFM and encouraging a multidisciplinary approach combined with advanced research methodologies, the researchers propose an agenda for further research insights within the TSR and customer feedback areas. The comparison of the managers’ and employees’ perceptions of positive customer feedback presents novel managerial implications and directions for future research.

Originality/value
– This study is the first to explore customer feedback from a TSR perspective. It examines the overlooked area of positive customer feedback. The well-being of service entities is prioritized as services have been extensively criticized for ignoring human well-being.
A diffusion model for service products
Authors: Shi Xiaohui , Chumnumpan Pattarin , Fernandes Kiran 
Published: August 2014

Purpose
– This paper aims to develop a diffusion model that can be used to understand and forecast the market growth of service products in a competitive environment. Despite the fast growth of the service sector, the existing literature has dedicated little effort to modeling the market growth of service products.

Design/methodology/approach
– The authors propose a choice-type diffusion model that links the issues of service product utility, customers’ choice preference, customer switching behavior and the market growth of service products. The authors use the market data of one online product and assess the performance of the proposed model using this case.

Findings
– The results demonstrate the model’s good fitting and forecasting performance. Specifically, the proposed model has better performance than the benchmarks the authors choose from the existing literature.

Originality/value
– This study shows that market growth of service products can have different diffusion patterns with that of durable goods, which is evidence of the needs for specific models for service diffusion. Further, this study demonstrates the important role of customer switching in service diffusion. Also for marketing practitioners, this study provides an explanation and forecasting tool for the market growth of service products, which can be used for marketing planning in the service industry.
Learning employee-driven innovating
Authors: Hasu Mervi , Honkaniemi Laura , Saari Eveliina , Mattelmäki Tuuli , Koponen Leena 
Published: August 2014

Purpose– The purpose of this paper is to introduce a workshop process to enhance the learning of employee-driven innovating (LEDI) and to evaluate in multiple ways the practical effects of the LEDI process, which aimed to enhance the employee-driven innovation practices at workplace level in a public organisation. Although front-line employees are increasingly encouraged to participate in innovation, organisations lack multi-level knowledge on the practices, outcomes and effects of participation.Design/methodology/approach– A six-month development process (LEDI) was conducted to empower front-line hospital support service workers to learn to innovate and to apply this in the services they provide. The process consisted of different themes: future visions, current services, creating new services and evaluations of ideas and innovation embryos. The multi-method evaluation of the process included pre-evaluation of the generated innovation ideas, a developmental evaluation of the selected innovation embryos, a follow-up evaluation of the innovation ideas and an evaluation of the organisational level effect via a quantitative survey.Findings– The intervention process had positive effects on employee participation and learning to innovate. The conclusion of the four evaluations is that the LEDI process developed a new kind of agency among employees and enabled significant improvements to services. The evaluation of the organisation-level effect revealed that the process had also improved the views regarding preconditions for development.Originality/value– The intervention method is a practical application of employee-driven innovation conception that is validated as practical and effective at workplace level. The process is a viable method for enhancing workers’ innovation-related learning in service organisations. The novelty of the method is based on the multi-disciplinary combination of approaches that consist of theories of practice-based innovation, expansive learning and emphatic human-centred service design.
Artworks at work: the impacts of workplace art
Authors: Smiraglia Christina 
Published: August 2014

Purpose
– This paper aims to explore the impact that employees and board members of an organization believe the art in their workplace has on their experience at work and identify the exhibition’s features salient to their experience of the art.

Design/methodology/approach
– Semi-structured interviews were conducted with 19 affiliates of an Australian organization with an institutional art collection. The interview data were transcribed and analyzed using thematic analysis by two researchers, with a final inter-rater reliability of 0.96.

Findings
– The results showed that respondents believe there are five main ways they are impacted by the art in their workplace: the art promotes social interactions, elicits emotional responses, facilitates personal connection-making, generally enhances the workplace environment and fosters learning. Participants indicated the salient features of the collection are its changing nature, creativity, diversity, quality and connection to the organization’s mission.

Practical implications
– The findings suggest that there may be a number of positive impacts on employees and other affiliates when art is present in the workplace, including interpersonal learning and mission-related content learning. The findings suggest that art connected to the organization’s mission, rotating exhibitions and diverse collections are valued by workplace viewers.

Originality/value
– The study highlights the importance of the aesthetic environment in the workplace and is one of the first to examine artworks in the work setting.
Innovative public library services – staff-less or staff-intensive?
Authors: Gustav Johannsen Carl 
Published: August 2014

Purpose
– Several recent library innovations seem to make professional and clerical staff superfluous such as automated loan and delivery equipment, staff-less libraries open in 80 hours a week, and virtual services, enabling users to search the library catalogue and make reservations of library materials from their home address. The purpose of this paper is to examine whether such developments will necessarily lead to a situation where public libraries become self-service institutions or to what extent self-service and innovative staff-intensive library services can develop and co-exist. Furthermore, the paper will examine what challenges library leaders face and what they can do, and actually have done, to handle staff resistance and other related problems to the benefit of both the users, the local communities, and also, the staff, in particular, when introducing new and innovative services.

Design/methodology/approach
– The paper is based on the author's evaluations of two recent Danish library development projects. Both evaluations are based on empirical data and apply quantitative (questionnaires) as well as qualitative (interviews, observations) methods.

Findings
– The findings reveal that staff attitudes toward staff-less libraries, and – more surprising – also toward more staff-intensive practices have been somewhat reluctant and skeptical. The paper also presents leadership initiatives which have proved to handle such resistances constructively.

Originality/value
– The paper contains a first-hand report on the results of a recent (2011-2012) unique, full-scale, Danish public library development project, investigating the experiences with pro-active and guest-customer relationships within a public library setting.
Targeting the young food consumer
Authors: Soni Pavleen , Vohra Jyoti 
Published: August 2014

Purpose
– A large number of food advertisements are broadcast during children
'
s programs which influence their food consumption habits. Globally, consumption of these foods is linked to increased incidence of obesity and other health-related disorders in children. Therefore, the purpose of this paper is to explore the nature and extent of food advertising directed at Indian children.

Design/methodology/approach
– Data were collected by recording programs and advertisements aired on five popular children
'
s networks from 9:00 am until 9:00 pm for ten weekdays and weekends each. On an average, total recording of 242 hours for both weekdays and weekends was done. All data were screened and both program and non-program content (advertisements) were identified and analyzed. Data were further analyzed through descriptive statistics.

Findings
– Out of 4,219 and 4,750 television advertisements broadcast on children
'
s networks during weekdays and weekends, 43.33 and 47.62 percent are food advertisements, respectively. “Confectionery” and “sugared and salty snacks” comprise half of total foods advertised during weekdays. Whereas, advertisements for “health drinks and supplements” are most frequently aired during children
'
s programs on weekends. A classification of all food advertisements into healthy and unhealthy categories according to “Food Pyramid” given by National Institute of Nutrition (NIN), India in 2010 shows that almost all the advertised foods are unhealthy.

Practical implications
– This study will benefit the parents by helping them understand the media content (food advertisements) offered to their children. They may then control television viewing by children, monitor food purchase behavior and take some mealtime actions to control eating habits of their children. Such awareness is critical to force the food marketers to recognize the need to self-regulate food advertising directed at children. Government may also feel the need to formulate a suitable policy for placing time and content restrictions for advertising foods to children.

Originality/value
– As no such study has already been conducted in India (to the best of researcher
'
s knowledge), this study potentially helps in abridging gaps in literature.
Multi-objective optimisation of CNC milling process using Grey-Taguchi method in machining of GFRP composites
Authors: Naresh N. , Jenarthanan M.P. , Hari Prakash R. 
Published: August 2014

Purpose
– In milling process the surface roughness and delamination are the most important performance characteristics, which are influenced by many factors like fibre orientation angle, helix angle, feed rate and spindle speed. The selection of these parameters at optimum level plays a vital role in getting minimum surface roughness and delamination factor. The purpose of this paper is to present multi-objective optimisation of Computer Numerical Control milling parameters using Grey-Taguchi method to get minimum surface roughness and delamination factor in machining of glass fibre reinforced plastics (GFRP) composites used in automotive, aircraft and manufacture of space ships.

Design/methodology/approach
– The experiments are designed and conducted based on Taguchi's L27 orthogonal array by taking fibre orientation angle, helix angle, feed rate and spindle speed at three levels and responses are surface roughness and delamination factor. Taguchi's signal-to-noise (S/N) ratio are determined based on their performance characteristics. A Grey relation grade is obtained by using S/N ratio. Based on Grey relational grade value, optimum levels of parameters have been identified by using response table and response graph.

Findings
– Optimum levels of parameters for GFRP composites have been identified by using response table and response graph and the significant contributions of controlling parameters are estimated using analysis of variance.

Originality/value
– The combined effect of fibre orientation angle and helix angle during milling of GFRP composites using Grey relational analysis has not been previously attempted for analysis.
Quality teaching through transformational classroom leadership
Authors: Pounder James 
Published: August 2014

Purpose
– The purpose of this paper is to indicate that transformational classroom leadership has substantial benefits in terms of enhancing the quality of the classroom experience and associated educational outcome in the context of growing criticism of university teaching quality. It also aims to recommend the focus of future research to realise these benefits.

Design/methodology/approach
– The paper comprises a comprehensive review of literature on the outcomes of transformational leadership in a classroom context and identifies weaknesses in the research thus far. It then indicates an approach to capitalising the potential of this instructional innovation.

Findings
– Transformational classroom leadership has substantial benefits in terms of enhancing the quality of the classroom experience for both students and teachers.

Research limitations/implications
– This paper produces substantial arguments in favour of transformational classroom leadership as a means of enhancing teaching quality and educational outcomes. Nevertheless, the paper also recognises that research, thus far, has yet to indicate a systematic way forward to affecting its implementation.

Practical implications
– The transformational classroom leadership approach advocated in this paper has practical benefits for both students and teachers, especially at the university level.

Originality/value
– This paper draws attention to the potential benefits of transformational classroom leadership as a means of enhancing the quality of the classroom experience particularly for students. It also indicates a way forward designed to realise the benefits of this instructional approach.
Factors influencing on-market share repurchase decisions in Australia
Authors: Reddy Yarram Subba 
Published: August 2014

Purpose
– The purpose of this study is to examine factors influencing decisions to repurchase shares on-market in Australia. The present study also examines the role of board size, board independence and chief executive officer duality on the decision to repurchase shares on-market by Australian firms.

Design/methodology/approach
– This study blends the traditional motivations of share repurchases with the influences of governance. The sample consists of all non-financial firms included in the Australian All Ordinaries Index (AOI) for the period 2004-2010. The repurchase sample consists of 104 repurchases undertaken by 62 firms. A probit panel model is used to analyse the decision to repurchase shares on the market. To account for unobserved heterogeneity, random effects panel models are also used.

Findings
– Analyses of a sample of non-financial firms included in the AOI for the period 2004-2010 show that size is significantly positively correlated with the decision to repurchase shares, thus supporting the agency cost. Findings also support the undervaluation and signalling hypotheses. Similarly, there is evidence in support of the view that firms repurchase shares to reach their target optimal capital structure. The present study also finds a significant positive association between board independence and the decision to repurchase shares in Australia.

Research limitations/implications
– On-market share repurchases help firms to signal their future growth opportunities and resolve agency conflicts. Signals from repurchases also help markets discover the true fundamental values of firms. Governance plays an important role in improving the effectiveness of on-market share repurchases, as independent directors provide both monitoring and discipline which helps to ensure that firms have valid motivations in undertaking share repurchases.

Practical implications
– These findings have implications for capital restructuring and governance policies. Principle-based governance frameworks that prevail in countries like Australia work as well as rule-based governance.

Originality/value
– This study highlights the complementary roles that financial policies and corporate boards play in corporate governance. Independent boards ensure that firms pursue appropriate financial policies that help resolve agency conflicts and information asymmetry problems.
Sustainable development
Authors: C. Brennan Michelle , J. Cotgrave Alison 
Published: August 2014

Purpose
– Despite the surge of interest in construction sustainability and the many Government initiatives encouraging reform in the UK construction industry (CI), the prevalence of sustainable development (SD) in the industry is still largely lagging behind that of other industries. Given the amount of focus and activity identified nationally in this area, the purpose of this paper is to investigate the reasons why this is not being translated into action and to seek counsel from industry professionals as to how they believe change can be achieved with a particular focus on how they believe higher education institutions (HEIs) can contribute.

Design/methodology/approach
– An explorative, qualitative study using three focus groups was of construction professionals.

Findings
– Despite a lack of action, many in industry support sustainability and actively attempt to engage in sustainable practices but a number of barriers preclude successful implementation. Government initiatives are having a positive impact, with participants believing that both Government and HEIs are imperative in driving the sustainability agenda forward.

Research limitations/implications
– Whilst limited in scale, this paper highlights the current state of the CI in relation to SD and evidences that progress is being made albeit slowly. The findings may help both Government and HEIs alongside industry in achieving how this can be overcome.

Originality/value
– Previous research in this area has generally adopted a quantitative approach. Adopting a qualitative approach provides a more in depth view as to why the status quo remains with regards to SD in the CI.
SME website implementation factors in the hospitality industry
Authors: Kriechbaumer Florian , Christodoulidou Natasa 
Published: August 2014

Purpose
– The purpose of this paper is to provide an overview of the literature on how quality factors impact website implementation for small and medium-sized hospitality enterprises (SMEs). Its objective is to define and explain the relevance of these factors and synthesize them in the context of a digital space roadmap for Dubai’s Vision 2020, as well as to identify potential routes to assist SME practitioners in implementation.

Design/methodology/approach
– Analyses literature on website implementation in the hospitality industry in relation to relevant themes, drawing from a range of journals and relevant industry sources. A link to trends for the future is established to illustrate the groundwork for website implementation factors and the digital roadmap. Practitioner input on the review is presented to augment the findings.

Findings
– The relevant aspects of SME website implementation and associated challenges are defined. Various quality-related factors such as website access, content, function and design should not be ignored by practitioners. It is suggested that these factors retain their relevance in the context of current trends, such as social, local and mobile communications. There is a need for academia and government bodies to provide comprehensive guidance to industry executives.

Practical implications
– Executives in the SME domain need to ensure that they take into consideration the factors pertaining to effective website implementation presented in the study, as they will likely positively influence their ability to extend their digital strategy into the future.

Originality/value
– This manuscript provides a practically oriented and engaging overview of SME website implementation factors for a wide audience and links them to newly emerging digital marketing concepts, thus attempting to fill a gap in the literature.
Sustainability in complex environments: making sense of the Katrina lawsuits
Authors: Ratiu Catalin , B. Anderson Beverlee 
Published: August 2014

Purpose– The meaning of sustainability continues to be debated by scholars and professionals alike. But how do individuals, who are expected to contribute to implementing sustainability actions, perceive this important concept? The purpose of this paper is to explore how individuals relate to the multidimensionality of sustainability.Design/methodology/approach– The paper uses a qualitative design to learn how individuals understand and prioritise the various dimensions of sustainability. Respondents were asked to react in essay form to a narrative that weaves social, environmental, economic and legal issues and offer a recommended course of action.Findings– The findings are mixed, showing that sustainability is yet to mature as a concept in the minds of the general public. Encouragingly, the paper finds evidence that most respondents are aware of the primary dimensions of sustainability.Research limitations/implications– The research is limited by the convenience sample used, which may offer a skewed distribution.Practical implications– While defining sustainability conceptually continues to preoccupy scholars and policy makers, educating the general public on these advancements should also be prioritised, given the high reliance on individuals to implement the many sustainability initiatives and innovations in existence.Originality/value– The study uses an innovative methodology to learn how individuals perceive a very complex topic.