bluuebunny/crossref_metadata_2025_split huggingface dataset:
What's in a relationship?
Authors: Lay-Hwa Bowden Jana 
Published: June 2013

Purpose
– Increasingly, higher education institutions are being held to account for the performance of their students internally in terms of academic performance and timely program completion, as well as externally through job placement. This challenge is compounded by a range of additional factors including fluctuating, international economic conditions, an increasingly globalised, competitive environment, widespread provision of online qualifications, and high student drop-out rates. There is a pressing need therefore to understand the factors which contribute to positive perceptions of institutional services and the way in which these drive student retention, especially within the first year experience. This research aims to explore the role of affective commitment in students' perceived satisfaction within the student-university relationship and the effect of this on retention in an Australian tertiary context.

Design/methodology/approach
– A qualitative approach was adopted using four focus groups and eight in-depth interviews with first year undergraduate students enrolled at a large metropolitan Australian university. In addition, an online expert forum was used to obtain qualitative verbatim from 22 internationally-based faculty educators.

Findings
– The results of this study suggest that the development of deeply entrenched emotional bonds with students is important in facilitating high levels of satisfaction during the first year experience. In addition, a sense of belonging was perceived by faculty as being the primary mechanism for ensuring the retention of students beyond the first year of enrolment.

Practical implications
– From a managerial perspective, uncovering the nature of student-institution relationships and the importance of affective forms of commitment will enable higher education institutions to develop more targeted relationship marketing programs to increase student retention.

Originality/value
– In a unique contribution, this research examines this issue from the perspective of first year students, as well as from an international faculty perspective, enabling a multi-dimensional comparison to be drawn between the perceptions of the student, and the service provider.
Roles of customer involvement in rapport and satisfaction
Authors: Kayeser Fatima Johra , Abdur Razzaque Mohammed 
Published: June 2013

Purpose
– The study investigates different roles (antecedent, mediator and moderator roles) of customer involvement in rapport and satisfaction. It is also designed to reveal the comparative impact of three types of relational benefits (confidential, social and special treatment benefits) on customer involvement.

Design/methodology/approach
– Structural equation modeling (using Amos) is used for analyzing the data, collected from a survey of 212 sample respondents of the private commercial banking sector.

Findings
– Results suggest that customer involvement does have antecedent and mediated influence on rapport-satisfaction link while the moderation impact of customer involvement is not supported. In contrast, social treatment benefit is found as the most important relational benefit for developing customer involvement in Bangladesh followed by confidence and special treatment benefit.

Research limitations/implications
– Findings will assist bank management to set effective future strategies and to manage successful relationships with customers in order to motivate customer satisfaction with the bank. But the study may suffer from lack of generalization and poor sample representation as it focuses on a single country (Bangladesh) and a single industry (banking sector).

Originality/value
– The paper for the first time attempts to reveal antecedent, mediator and moderator role of customer involvement in rapport and satisfaction. It also identifies the level of importance among three relational benefits for Bangladeshi bank customers.
Grey‐based and fuzzy TOPSIS decision‐making approach for agility evaluation of mass customization systems
Authors: Mishra S. , Datta S. , Mahapatra S.S. 
Published: June 2013

PurposeThe purpose of this paper is to develop an agility evaluation approach to determine the most suitable agile system for implementing mass customization (MC) strategies. Evaluating the alternatives and comparing across them, the best practices of the efficient organization can be identified and transferred to different organizations.Design/methodology/approachGrey relation approach is a simple mathematical technique useful in situations where the information is not known precisely. Grey relation approach has been applied to measure the agility of various organizations based on agile entities and accordingly the organizations are ranked. The ranking so obtained is compared with the ranking obtained by a popular multi‐attribute decision making (MADM) process known as Fuzzy TOPSIS (technique for order preference by similarity to ideal solution) to test the robustness of the proposed method. It is to be noted that grey theory considers the condition of the fuzziness and can deal flexibly with the fuzziness situation.FindingsIt is demonstrated that the grey approach is an appropriate method for solving MADM problems in an uncertain situation with less computational efforts. The alternatives can easily be benchmarked and the best agile system can be selected. As the ranking obtained through grey relation approach closely agree with the ranking found from Fuzzy TOPSIS method, the robustness of the proposed approach is validated. Both the methods lead to choosing a suitable agile system related to mass customization.Research limitations/implicationsIn this paper, the proposed approach has been compared with Fuzzy TOPSIS method to test the robustness of the method. Other MADM approaches may be used for comparison purpose to gain insight into the methodology of the proposed approach.Originality/valueAn alternative approach for MADM is proposed to obtain good decisions in an uncertain environment and used for agility evaluation in selected organizations. As agile manufacturing is relatively a new concept, certain and complete information on systems are not available. In such situations, the proposed method can deal with the issue conveniently and results in workable solutions.
Users’ satisfaction survey on building maintenance in public housing
Authors: Lai Anthony W.Y. , Lai W.M. 
Published: June 2013

PurposeA building maintenance scheme introduced by the Hong Kong Housing Authority in January 2006 employed contractors and public housing owner's frontline representatives to provide inspection in the public rental housing tenants’ units and arrange corresponding repair works. This study aims to base on the public rental housing (PRH) tenants’ perceptions to measure maintenance contractor service quality performance.Design/methodology/approachQuestionnaire is used as the assessment tool which is derived based on the SERVQUAL approach to measure public rental housing tenants’ expectations and perceptions on maintenance contractor performance.FindingsThe findings illustrate that dimensions of “tangible” and “reliability” have the largest discrepancy between expectation level and perception level. They are mainly related to the concern of disturbance to PRH tenants brought by maintenance contractors in respect of manpower arrangement. These findings support that there is a need for maintenance contractors to impose more manpower resources to minimize the adverse impacts to PRH tenants.Research limitations/implicationsThe service quality performance survey could provide a reference for conducting the survey continuously which could help develop a systematic benchmark in matching service delivery and expectation for future improvement. The SERVQUAL gap analysis would help identify any gaps between expectations and perceptions among various concerned parties, i.e. services providers (contractors) and direct customers (owner's frontline representatives).Practical implicationsThe service quality gap findings could provide a reference for the frontline representatives to organize and improve services of the building maintenance scheme to be implemented in other public rental housing units.Social implicationsThe paper promotes the awareness of the building maintenance contractors of the service quality to the public rental housing tenants.Originality/valueThe value of this study could serve as a framework for further study in conducting service quality performance survey in other public housings and extend the performance measurement approach to other similar tasks in construction project areas.
The influence of socio‐demographic variables on customer satisfaction and loyalty in the private banking industry
Authors: Seiler Volker , Rudolf Markus , Krume Tim 
Published: June 2013

PurposeIn this paper the authors aim to study the impact of customer demographics on service value, customer satisfaction, and customer loyalty in the private banking industry, i.e. a high‐involvement context.Design/methodology/approachThe authors estimate a structural equation model with the help of partial least squares (PLS). In order to examine the influence of socio‐demographic variables, they conduct an analysis of variance (ANOVA) to test for differences in the means of the constructs. Furthermore, they conduct an analysis of mediation to test for an indirect influence of service value on customer loyalty.FindingsThe authors find that customer satisfaction has a strong positive impact on customer loyalty. However, service value has no significant direct effect on customer loyalty; the impact of service value on customer loyalty is completely mediated by customer satisfaction. With regards to customer demographics, the authors find significant differences in mean scores as to employment status, type of private banking service provider, and size of liquid assets.Research limitations/implicationsFurther research should analyse potential moderating effects of different customer‐related variables. A replication study should be conducted in order to underline the authors’ findings.Practical implicationsThe authors find significant differences for customer satisfaction and customer loyalty ratings as to employment status and size of liquid assets. Hence, managers should focus on high net worth and ultra high net worth individuals as these segments show higher satisfaction and loyalty ratings. Furthermore, customers should be segmented as to employment status in addition to size of liquid assets.Originality/valueThe authors conduct their analysis in a high‐involvement setting. Using a unique sample of 286 questionnaires of private banking customers, they find direct effects of socio‐demographic variables on service value, customer satisfaction, and customer loyalty. Thus, the authors’ findings have important implications for managers in the private banking industry and marketing researchers alike.
Consumer trust in high‐consequence decisions: a study of medical services
Authors: da Silva Terres Mellina , Pizzutti dos Santos Cristiane 
Published: June 2013

PurposeThe purpose of this paper is to address the impact of affect (as opposed to cognition) on patient trust in high‐consequence exchanges. The authors also investigate the mediator's role of trust in the relationship between affect and cognition, and behavioural intentions.Design/methodology/approachUsing undergraduate students from a large North American university, three between‐subjects experiments were performed.FindingsStudy 1 findings demonstrate that affect and cognition elements equally influence trust in high‐consequence decisions. Also, trust is an important mediator between affect and cognition and the intention to continue the relationship and to seek a second opinion. Study 2 reinforces the importance of trust for the patient's evaluations, showing that when trust is low, the second opinion influences patient satisfaction. However, when patient trust is high, the second opinion (the same or different, compared with the first diagnosis) does not affect patient satisfaction. Study 3 shows that, in low‐consequence choices, cognition is a more relevant antecedent of trust than affect. Affect is important when cognition aspects (e.g. the competence of the doctor) are perceived as low.Originality/valueAs an original contribution, this study addresses the different impacts of affect and cognition aspects on patient trust, in high‐ and low‐consequence exchanges. Also, it highlights the importance of patient trust in the doctor when a second opinion is sought: a different diagnosis depletes patient satisfaction only for patients with low levels of trust in the doctor.
Safety lighting: exterior illumination at an existing US government facility
Authors: Hebert Paulette , Kang Mihyun , Kramp Jessy 
Published: June 2013

PurposeThe purpose of this paper is to examine safety lighting at an existing US government facility.Design/methodology/approachField measurements of exterior illumination were conducted at four building sites housing laboratories, offices and a cafeteria at night and the findings were compared to the industry recommendations, the Illuminating Engineering Society of North America (IES) safety lighting recommendations.FindingsLaboratory, office and cafeteria building exteriors were classified as “high hazard” due to area wildlife, potentially dangerous equipment and chemicals, the threat of intruders, and uneven terrain. Some sites' existing light levels fell far below industry recommendations and others greatly exceeded recommendations. Most of the existing lighting was uneven, unsustainable, rendered colors poorly, produced glare and/or remained energized when no one was present.Research limitations/implicationsThis study is limited by the small number of sites and limited geographical area of the sites. Lighting field studies can improve user safety, save energy and reduce facilities' waste.Practical implicationsThis study employs a relatively simple approach to examine safety lighting that facility managers could adapt for their own facilities to inform improvements.Originality/valueThe current lack of lighting field studies, safety lighting research and case studies regarding government facilities is addressed by contributions of this research.
More diversity than celebrity: a typology of role model interaction
Authors: Brace‐Govan Jan 
Published: June 2013

PurposeAn important concept for social marketing, role modelling has rarely been considered in detail. Instead the focus often lies with celebrity endorsement and has tended to be about product sales rather than behaviour change. The purpose of this paper is to suggest that the role model is complex and offers a typology to identify variations that need consideration by social marketers in selecting the most appropriate role model. Gen Y provides a context for this discussion because they are a significant target market for social marketers.Design/methodology/approachThe article evaluates four theoretical perspectives of role modelling. Following this, an assessment is made of the types of interaction that can be instigated by role modelling variations.FindingsSocial marketers often use role models in behaviour change interventions. The typology of role model interactions offers a starting point for research and a more nuanced view of role modelling.Originality/valueThe design of role modelling programs is under‐researched. Through the provision of a typology of role model interaction the article begins to address this gap.
Cardiac Inhibitory Reflex as a Cause/Mechanism of Death
Authors: Suárez‐Peñaranda Jose M. , Cordeiro Cristina , Rodríguez‐Calvo Marisol , Vieira Duarte N. , Muñoz‐Barús Jose Ignacio 
Published: June 2013

AbstractThe role of cardiac inhibitory reflex as a potential cause of death is still a matter of debate. This study reports two cases of death under unusual circumstances. Case 1 corresponds to a man found hanging where the role of ligature compression of the carotid sinus became relevant as a possible explanation of death. In Case 2, the participation of a vasovagal syncope was clearly triggered by the laryngoscopic procedure. It is proposed that cardiac inhibitory reflex should be taken into account in those cases of unexpected death, which fulfills the following three criteria: (i) The investigation of the circumstances of the death is consistent with a hypothesis of cardiac arrest. (ii) A typical triggering peripheral stimulus is present. (iii) The performance of a complete autopsy cannot rule out the participation of a cardiac inhibitory reflex in the cause of death.
Changes in hospital admissions and inpatient tariff associated with a Diabetes Integrated Care Initiative: Preliminary findings (与糖尿病综合护理计划相关的住院以及住院费用的变化：初步调查结果)
Authors: Simmons David , Yu Dahai , Wenzel Helmut 
Published: June 2013

AbstractBackgroundThe Diabetes Integrated Care Initiative (DICI) has tested whether hospital admissions and total amounts paid for inpatient care have declined through closer (integrated) working between primary, secondary and community diabetes services in Cambridgeshire.MethodPoisson regression models were used to compare the percentage change in hospital admissions, and tariff paid, before and after each of 43 months (April 2007 – November 2010). East Cambridgeshire and Fenland (ECF) practices were divided into those fully (n = 10) and less (n = 7) “engaged” with the intervention defined by the extent of their uptake of intervention components between July 2009 and June 2010. Other parts of the county were “controls”.ResultsAmong patients with diabetes in the fully engaged ECF practices, the monthly average hospital admission rate was 19.0% (13.9, 24.2) higher (7.7 hospital admissions per 1000 patients) and the monthly tariff paid was 28.8% (28.7, 28.9) higher (£19.60 per patient per month), at the time of introducing the DICI versus the pre‐implementation period (April 2007 to June 2009). These differences, had dropped to 8.7% (1.9, 15.6) and 13.4% (13.2, 13.5) (£9.92 per patient per month) higher 12 months after introduction. Comparable reductions in the rate of increase were not seen among those without diabetes or in control areas.ConclusionDuring the DICI, patients with diabetes from “fully engaged” practices experienced increased hospitalization and amount paid for in‐patient care, the extent of which trended downwards by 12 months. Further time is needed to monitor whether this trend is sustained.
Modular versus all‐polyethylene tibial components: comparison of pre‐ and early post‐operative patient scores in total knee replacement
Authors: De Carvalho Bruno R. , Yassaie Omid S. , Muir Dawson C. W. 
Published: June 2013

AbstractIntroductionAll‐polyethylene (AP) tibial components of total knee replacement (TKR) are substantially cheaper than their modular counterparts. It is well established that their survivorship and radiographic outcomes are comparable. In this study, patient‐derived outcome measures were used to compare these two implant types.MethodsA cohort of 456 primary TKRs (142 AP, 314 modular) were assessed with preoperative and 1‐year post‐operative Oxford Knee Score, Western Ontario and McMaster Universities Arthritis Index and Short Form – 12 scores.ResultsBoth groups performed well with no significant difference in improvement and final scores at 1 year. Although there was a significant difference in mean age among the groups (P < 0.001) age‐adjusted scores continued to show no significant difference between the two groups.DiscussionOur results support the more frequent use of AP tibial components for uncomplicated TKR.
Risk of septic arthritis after intra‐articular medication: a study of 16,624 injections in Thoroughbred racehorses
Authors: Steel CM , Pannirselvam RR , Anderson GA 
Published: June 2013

ObjectivesThe aims of this study were to determine the risk of septic arthritis after intra‐articular medication (IAM) and to identify potential risk factors for this complication.DesignA retrospective and prospective descriptive study of prevalence, and matched case–control study for risk factors.ResultsOf 16,624 joints injected in 1103 horses at 6695 horse‐visits, septic arthritis occurred as a complication in 13 joints (13 horses). The risk of septic arthritis following IAM was 7.8 cases per 10,000 injections or 1 case per 1279 injections. Veterinarian and type of corticosteroid were identified as risk factors.ConclusionsSeptic arthritis is an uncommon complication of IAM in horses, yet the risk is substantially higher than that reported in humans. The risk was higher for some veterinarians; identifying the reason for this was beyond the scope of this study, yet we presume they may have paid less attention to strict aseptic technique. A larger study may be needed to clarify whether the risk is greater with certain types of corticosteroids and to identify additional risk factors.
What determines species richness of parasitic organisms? A meta‐analysis across animal, plant and fungal hosts
Authors: Kamiya Tsukushi , O'Dwyer Katie , Nakagawa Shinichi , Poulin Robert 
Published: June 2013

ABSTRACTAlthough a small set of external factors account for much of the spatial variation in plant and animal diversity, the search continues for general drivers of variation in parasite species richness among host species. Qualitative reviews of existing evidence suggest idiosyncrasies and inconsistent predictive power for all proposed determinants of parasite richness. Here, we provide the first quantitative synthesis of the evidence using a meta‐analysis of 62 original studies testing the relationship between parasite richness across animal, plant and fungal hosts, and each of its four most widely used presumed predictors: host body size, host geographical range size, host population density, and latitude. We uncover three universal predictors of parasite richness across host species, namely host body size, geographical range size and population density, applicable regardless of the taxa considered and independently of most aspects of study design. A proper match in the primary studies between the focal predictor and both the spatial scale of study and the level at which parasite species richness was quantified (i.e. within host populations or tallied across a host species' entire range) also affected the magnitude of effect sizes. By contrast, except for a couple of indicative trends in subsets of the full dataset, there was no strong evidence for an effect of latitude on parasite species richness; where found, this effect ran counter to the general latitude gradient in diversity, with parasite species richness tending to be higher further from the equator. Finally, the meta‐analysis also revealed a negative relationship between the magnitude of effect sizes and the year of publication of original studies (i.e. a time‐lag bias). This temporal bias may be due to the increasing use of phylogenetic correction in comparative analyses of parasite richness over time, as this correction yields more conservative effect sizes. Overall, these findings point to common underlying processes of parasite diversification fundamentally different from those controlling the diversity of free‐living organisms.