bluuebunny/crossref_metadata_2025_split huggingface dataset:
Guilt no longer a sin: the effect of guilt in the service recovery paradox
Authors: Cheng Yin-Hui , Chang Chia-Jung , Chuang Shih-Chieh , Liao Ya-Wei 
Published: October 2015

Purpose– Research on the service recovery paradox (SRP) effect has indicated that after recovery from failures in customer service, customers will commonly rate their satisfaction higher than prior to the service failure. However, thus far there has been little research on the cause of this phenomenon. Accordingly, the purpose of this paper is to explore the effect of “guilt” emotions in the context of consumer service.Design/methodology/approach– Three experiments were conducted to test the hypotheses. Data were collected from 532 undergraduate, graduate students and the general people.Findings– The results of the experiments demonstrate that if customers are compensated for service failures by receiving better than anticipated service, they will commonly experience feelings of “guilt.” In an attempt to alleviate this guilt, customers will project their feelings in evaluating a company, and will rate their customer satisfaction more highly. In doing so, the customer feels relief in reciprocating the kindness of the firm; in this way, the firm wins over the customer’s heart.Originality/value– This is one of the first studies to discuss the effect of guilt in the SRP effect. This research shows that relying on the emotion of “guilt” for receiving exceptional service helps companies to overcome service failures and successfully rebuild their relationships with customers.
Legitimacy and democracy: implications for governance in sport
Authors: Minikin Brian 
Published: October 2015

Purpose
– The purpose of this paper is to demonstrate how the existing mechanisms for legitimising member based sport organisations can lead to poor governance and how accepted democratic processes can be manipulated to suit the personal agenda of individuals over the vision of the organisation.

Design/methodology/approach
– Three cases are provided to illustrate how, it is relatively easy for individuals to manipulate the established rules in order to obtain and retain power.

Findings
– The self-regulatory nature of sport assumes that elected representatives put the organisation’s interests before their own and that they always act in the best interests of the members. The evidence, provided in this paper, suggests that this assumption may be inappropriate.

Research limitations/implications
– The case studies provided occurred within the boundaries of one continental grouping of countries and may be considered biased due to the specific demographic characteristics of this part of the world and the relative lack of development of sport systems that exist there.

Practical implications
– The paper raises important questions about the appropriateness of the legitimising mechanisms that affect sport and the challenges that face modern sport organisations.

Social implications
– The paper may provide a basis for arguing that the concepts of democracy and autonomy in sport organisations need to be reviewed if their autonomy is to be maintained.

Originality/value
– This paper provides a basis for challenging the basis of how sport is structured and how member based sport organisations are legitimised to operate as they do.
Unlocking advertising, activation and sponsorship in an emerging market
Authors: Söderman Sten , Dolles Harald 
Published: October 2015

Purpose
– The purpose of this paper is to describe and explain the advertising behavior seen as an activation strategy performed by Olympic sponsors in an emerging market context. It provides insights into the strategic goals related to sponsorship.

Design/methodology/approach
– The longitudinal approach taken opens the possibility to explore the dynamics of the strategies of Chinese as well as foreign firms in China. Theories on how sponsorship works cannot assist in explaining outcomes of sponsor-linked marketing, and since the actors involved rarely divulge their genuine intentions or their reciprocal contractual arrangements with the sponsored property, a new methodology has to be developed. A means-objective framework of sponsoring consists of six factors, which were applied to analyze 739 advertisements, articles and press releases collected from Chinese newspapers and Chinese official web pages covering a period of eight years (2001-2008) prior to the Olympic Games in Beijing. Based on a qualitative content analysis and nine means-objectives combinations in sponsorship patterns the authors discovered four dominant advertising strategies.

Findings
– Lead-time is a key concept when analyzing sponsor advertising strategies. The authors conclude from the longitudinal data that the time gap between signing the contract and the dates of the event influences the strategy of the sponsoring corporations. The authors also observe that the advertising content changes over time and the sponsors craft different “advertising strategies” in different periods. Within this context the authors categorized two different advertising strategies. The sponsors are assumed to conduct a “Short Advertising Strategy” different from the “Long Advertising Strategy.” Both are examples of activation strategies.

Originality/value
– Advertising strategies and activation seems to be dependent on the lead-time to the Olympic Games and the level of internationalization of the sponsoring firm.
Social enterprise and neoinstitutional theory
Authors: Pinch Steven , Sunley Peter 
Published: October 2015

Purpose– The purpose of this paper is to argue that neoinstitutional theory can provide insights into the conflicts between social ends and economic means within social enterprises (SEs). Tensions between these differing institutional logics may be seen as a manifestation of ambiguity and incoherence in an organizational field that is, despite many recent regulative and normative changes, still weakly institutionalized in the UK.Design/methodology/approach– The research design adopts a qualitative approach and is based on semi-structured, in-depth interviews with 40 SE managers in four major UK cities.Findings– Findings suggest that SE managers deal with the competing institutional logics of “the market” and “social care” in differing ways.Research limitations/implications– The case studies are derived from major UK cities where SEs are more likely to be dependent on state and quasi-public sector forms of support.Practical implications– Policies attempting to imbue a more commercial and business-like approach with the institutional field of SE should recognize the tensions imposed by such a shift. These tensions are especially pronounced in SEs affected by changes to state funding regimes and publicly sponsored markets. In some situations, such market logic may be largely inappropriate.Social implications– Changing institutional logics within an organizational field such as SE requires a recognition of the complex interrelationships between that factors that create and sustain such a field, most notably legal (regulative), educational (normative) and attitudinal (cognitive) factors.Originality/value– This is one of the few papers to explore the value of neoinstitutional theory in the context of SE.
Designing a social enterprise
Authors: Imperatori Barbara , Ruta Dino Cataldo 
Published: October 2015

Purpose– The purpose of this study is to examine, drawing on organization studies and stakeholder theories, the organizational configuration that enables the social enterprise to succeed by combining social and economic imperatives in a sustainable way.Design/methodology/approach– The research project is based on the analysis of a multiple cross-national case study consisting of seven social enterprises that are active in the drug rehabilitation context. Multiple rounds of data gathering and analysis combined with within-case analysis and cross-case comparison enabled the authors to evaluate the perceived, declared and subjective organizational perspectives.Findings– Results suggest that organizational performance – measured as the ability to achieve social goals, generate resources and pursue sustainability over time – depends on the implementation of a participative organizational configuration defined by the interaction of six organizational components (i.e. time and space designed for collective activities, low degree of formalization, social control, centralized decision-making processes, transformational leadership style and a workforce structure based on social stakeholders as workers). The involvement of social stakeholders emerges as a distinctive feature in the social enterprise domain.Originality/value– The study contributes to extending the configuration approach to the social enterprise domain, also as a fruitful method to manage social stakeholders and to advance the discussion on hybrid organizations.
Sustained increase in platelet aggregation after the cessation of clopidogrel
Authors: Djukanovic Nina , Todorovic Zoran , Zamaklar‐Trifunovic Danijela , Protic Dragana , Dzudovic Boris , Ostojic Miodrag , Obradovic Slobodan 
Published: October 2015

SummaryThis study shows that the abrupt cessation of one‐year clopidogrel treatment was not associated with thrombotic events in a prospective, multicentre study that enrolled 200 patients subjected to coronary stent implantation and treated with aspirin + clopidogrel 1 year after the stent placement. The aim of the study was to investigate the causes of a sustained increase of platelet aggregability, considering that the values of platelet aggregation stimulated with ADP + PGE1 (ADPHS values) significantly increased 10–90 days after the cessation of clopidogrel. Values of platelet aggregation induced by thrombin receptor activating peptide (TRAP values) and arachidonic acid (ASPI values) were divided into quartiles on the basis of ADPHS values 10 days after stopping clopidogrel (ADPHS10). There was a significant difference between TRAP values divided into quartiles according to ADPHS10, 10, 45 and 90 days after stopping clopidogrel (P < 0.001, all), and ASPI values across the same quartiles 10 and 45 days after the cessation of clopidogrel (P = 0.028 and 0.003). The results of the study indicate that patients with early pronounced rebound phenomena to clopidogrel termination have a long‐term (at least 90 days) increased platelet aggregation to other agonists such as thrombin‐related activated protein and arachidonic acid, suggesting the complex mutual relationship of various factors/agonists influencing the function of platelets.
The life cycle of the emerald ash borer Agrilus planipennis in European Russia and comparisons with its life cycles in Asia and North America
Authors: Orlova‐Bienkowskaja Marina J. , Bieńkowski Andrzej O. 
Published: October 2015

Agrilus planipennis Fairmaire (Coleoptera: Buprestidae), native to Asia, is a destructive invasive pest of ash Fraxinus spp. in U.S.A., Canada and European Russia. It is spreading quickly and will probably soon be detected in other European countries.
Information about the life cycle of the pest is needed for detection and survey efforts, development of control options and predicting the potential range in Europe. The life cycle has been studied in North America and Asia, although it has not previously been studied in European Russia.
The number of larval instars and the duration of development of A. planipennis in European Russia were determined. Distributions of width of epistome and length of urogomphi indicated four larval instars. The number of excretory ducts and the presence of ledges did not provide a clear differentiation between instars. Development in most of the specimens took 2 years.
Generation time is flexible. In warmer regions (Tianjin), most individuals finish development in 1 year, whereas, in colder regions (Moscow, Changchun, Harbin), it takes 2 years. In intermediate climatic regions (Michigan), the ratio of 1 : 2‐year life cycles depends on additional factors. The flexibility of the life cycle allows A. planipennis to establish in regions with different climates.
Macroscopic digestive tract anatomy of two small antelopes, the blackbuck (Antilope cervicapra) and the Arabian sand gazelle (Gazella subgutturosa marica)
Authors: Sauer Cathrine , Bertelsen Mads F. , Hammer Sven , Lund Peter , Weisbjerg Martin R. , Clauss Marcus 
Published: October 2015

SummaryThe digestive tract anatomy of 14 blackbucks (Antilope cervicapra) and seven Arabian sand gazelles (Gazella subgutturosa marica) was quantified by dimensions, area and weight. Data from the two small‐sized antilopinae were evaluated against a larger comparative data set from other ruminants classified as having either a ‘cattle‐type’ or ‘moose‐type’ digestive system. The digestive anatomy of the blackbuck resembled that of ‘cattle‐type’ ruminants, which corresponds to their feeding ecology and previous studies of solute and particle retention time; however, a surprising exception was the remarkably small omasum in this species, which makes the blackbuck stand out from the general rule of a relatively large omasum in grazing ruminants. Sand gazelles had morphological features that corresponded more to the ‘moose type’ or an intermediate position, although previous studies of solute and particle retention time had led to the expectation of a more ‘cattle‐type’ anatomy. The results show that outliers to general morphological trends exist, that findings on physiology and anatomy do not always match completely and that differences in the digestive morphology among ruminant species are more difficult to demonstrate at the lower end of the body mass range.
Development of a Tissue‐Engineered Lymphatic Graft Using Nanocomposite Polymer for the Treatment of Secondary Lymphedema
Authors: Kanapathy Muholan , Kalaskar Deepak , Mosahebi Afshin , Seifalian Alexander M. 
Published: October 2015

AbstractDamage of the lymphatic vessels, commonly due to surgical resection for cancer treatment, leads to secondary lymphedema. Tissue engineering approach offers a possible solution to reconstruct this damage with the use of lymphatic graft to re‐establish the lymphatic flow, hence preventing lymphedema. The aim of this study is to develop a tissue‐engineered lymphatic graft using nanocomposite polymer and human dermal lymphatic endothelial cells (HDLECs). A nanocomposite polymer, the polyhedral oligomeric silsequioxane‐poly(carbonate‐urea)urethane (POSS‐PCU), which has enhanced mechanical, chemical, and physical characteristics, was used to develop the lymphatic graft. POSS‐PCU has been used clinically for the world's first synthetic trachea, lacrimal duct, and is currently undergoing clinical trial for coronary artery bypass graft. Two designs and fabrication methods were used to manufacture the conduits. The fabrication method, the mechanical and physical properties, as well as the hydraulic conductivity were tested. This is followed by in vitro cell culture analysis to test the cytocompatibility of HDLEC with the polymer surface. Using the casted extrusion method, the nanocomposite lymphatic graft demonstrates desirable mechanical property and hydraulic conductivity to re‐establish the lymphatic flow. The conduit has high tensile strength (casted: 74.86 ± 5.74 MPa vs. coagulated: 31.33 ± 3.71 MPa; P < 0.001), favorable kink resistance, and excellent suture retention property (casted vs. coagulated, P < 0.05). Cytocompatibility study showed that the POSS‐PCU scaffold supports the attachment and growth of HDLECs. This study demonstrates the feasibility of developing a tissue‐engineered lymphatic graft using the nanocomposite polymer. It displays excellent mechanical property and cytocompatibility to HDLECs, offering much promise for clinical applications and as a new treatment option for secondary lymphedema.
Future‐directed thinking in first‐episode psychosis
Authors: Goodby Emmeline , MacLeod Andrew K. 
Published: October 2015

ObjectivesThis study employed the Future Thinking Task (MacLeod et al., 2005, Br. J. Clin. Psychol., 44, 495) to investigate whether future‐directed thinking in first‐episode psychosis is significantly different from that of matched controls, and to identify its correlates in this patient group.DesignCross‐sectional, mixed‐model, case–control design.MethodParticipants were 30 patients with first‐episode psychosis and 27 matched controls. The Future Thinking Task was used to assess future‐directed thinking in both groups. Anxiety and depression were also measured as well as self‐report measures of hopelessness, suicide ideation and a measure of negative symptoms.ResultsIndividuals with psychosis were impaired in future‐directed thinking in both positive and negative domains, particularly with respect to the coming year. Increased self‐reported hopelessness was associated with reduced positive future thinking and increased negative future thinking. Increased positive future thinking was also associated with reduced severity of negative symptoms, whilst negative future thinking was associated with suicide ideation.ConclusionsIndividuals with first‐episode psychosis show a reduction in positive future thinking in line with that seen in other clinical groups, but this is accompanied by an unexpected reduction in negative future thinking. The findings suggest a general disengagement with the future in this group that may affect recovery and functioning.Practitioner points

Individuals with first‐episode psychosis may benefit from interventions to help them engage with their future, in particular in the mid‐range, up to 1 year.

The Future Thinking Task may be a helpful addition to the assessment of suicide risk in those with first‐episode psychosis.

Decreased positive future thinking was associated with increased severity of negative symptoms, indicating a potential new treatment angle for this resistant aspect of psychosis.

The cross‐sectional design of this study does not allow for conclusions about the causal relationship between psychosis and future‐directed thinking.

This study investigated future‐directed thinking in individuals with a range of psychotic illnesses employing a trans‐diagnostic approach; therefore, conclusions cannot be drawn about the nature of future‐directed thinking in individual psychotic disorders.
Free factor XIII activation peptide (fAP‐FXIII) is a regulator of factor XIII activity via factor XIII‐B
Authors: Dodt Johannes , Pasternack Ralf , Seitz Rainer , Volkers Peter 
Published: October 2015

SummaryIn a factor XIIIa (FXIIIa) generation assay with recombinant FXIII‐A2 (rFXIII‐A2) free FXIII activation peptide (fAP‐FXII) prolonged the time to peak (TTP) but did not affect the area under the curve (AUC) or concentration at peak (CP). Addition of recombinant factorXIII‐B2 (rFXIII‐B2) restored the characteristics of the FXIIIa generation parameters (AUC, TTP and CP) to those observed for plasma FXIII (FXIII‐A2B2). FXIII‐A2B2 reconstituted from rFXIII‐A2 and rFXIII‐B2 showed a similar effect on AUC, TTP and CP in the presence of fAP‐FXII as observed for plasma FXIII‐A2B2, indicating a role for FXIII‐B in this observation. An effect of fAP‐FXIII on thrombin, the proteolytic activator of FXIII, was excluded by thrombin generation assays and clotting experiments. In a purified system, fAP‐FXIII did not interfere with the FXIIIa activity development of thrombin‐cleaved rFXIII‐A2 (rFXIII‐A2′) also excluding direct inhibition of FXIIIa. However, FXIIIa activity development of FXIII‐A2′B2 was inhibited in a concentration‐dependent manner by fAP‐FXIII, indicating that an interaction between AP‐FXIII and FXIII‐B2 contributes to the overall stability of FXIII‐A2′B2. In addition to its well‐known role, FXIII‐B also contributes to FXIII‐A2B2 stability or dissociation depending on fAP‐FXIII and calcium concentrations.
Mortality and cardiovascular disease outcomes among 740 patients with new‐onset Type 2 diabetes detected by screening or clinically diagnosed in general practice
Authors: Jansson S. P. O. , Andersson D. K. G. , Svärdsudd K. 
Published: October 2015

AbstractAimScreening for Type 2 diabetes among people at high risk is recommended by many organizations. The aim of this study was to analyse all‐cause mortality and cardiovascular disease (CVD) outcomes in patients with Type 2 diabetes detected by screening or diagnosed clinically.MethodsA diabetes register was established at the primary healthcare centre in Laxå, Sweden beginning in 1972. The register was based on data from clinical records with information on medical treatment and laboratory data, as well as all‐cause mortality, CVD, myocardial infarction and stroke events from national registers until 31 December 2013. A total of 740 patients with new‐onset Type 2 diabetes were registered between 1972 and 2001. In addition, an opportunistic diabetes‐screening programme involving people aged 35–79 years started in 1983 and was repeated onwards in 5–year cycles.ResultsBaseline characteristics showed a significantly higher CVD risk, mainly depending on more prevalent CVD events in the screened compared with the clinically detected group (propensity score 0.59 vs. 0.46, P < 0.0001). After mean follow‐up periods of 12.9 and 13.6 years for screening detected vs. clinically detected patients, respectively, hazard ratios were as follows: all‐cause mortality, 0.99 (P = 0.89); CVD, 1.17 (P = 0.10); myocardial infarction, 1.08 (P = 0.49); and stroke, 1.03 (P = 0.83).ConclusionsNo reduction in total mortality or CVD outcomes was found in patients with Type 2 diabetes that was detected by screening compared with those diagnosed clinically.
An acute outbreak of equine dysautonomia (equine grass sickness) in a group of eight Przewalski's horses (Equus ferus [caballus] przewalskii)
Authors: Girling S. J. , Fraser M. A. , Richardson D. , Harley J. , Ireland J. L. , Naylor A. , Milne E. 
Published: October 2015

SummaryEquine grass sickness (EGS) is a neurodegenerative disease affecting grazing equids of which a single case of the chronic clinical presentation has previously been reported in a Przewalski's horse (Equus ferus [caballus] przewalskii). A group of 8 Przewalski's horses were moved to a new enclosure, recently vacated by a group of 4 Eastern kiang (Equus kiang holdereri) that showed no evidence of disease. After 23 days the first Przewalski's horse showed clinical signs of acute EGS including flank sweating, belly kicking, rapid loss of body condition, cessation of faecal passage, nasogastric reflux and mouthing water. It was subjected to euthanasia within 48 h due to lack of therapeutic response. Within 24 h of this first case developing clinical signs, a further 5 Przewalski's horses showed similar clinical signs of acute EGS and were subjected to euthanasia. Post mortem examinations confirmed acute EGS, with all animals demonstrating typical chromatolysis, cytoplasmic hypereosinophilia, cellular swelling, vacuolation, pyknosis and loss of nuclei in approximately 90% of neurones in the cranial cervical and cranial mesenteric ganglia and myenteric and submucosal plexi of the ileum. Two Przewalski's horses within the group showed no clinical signs of disease. No single pathogen was identified as the causal agent, but the epidemiological pattern of the outbreak was typical for that previously reported for acute EGS in domestic equids. All affected animals and the 2 surviving Przewalski's horses had low antibody titres to Clostridium botulinum type C. This is the first report of acute EGS in a herd of Przewalski's horses.