bluuebunny/crossref_metadata_2025_split huggingface dataset:
Environmental sustainability of logistics service provider: an ANP-QFD approach
Authors: Lam Jasmine Siu Lee , Dai Jing 
Published: July 2015

Purpose– The purpose of this paper is to propose a methodology with systematic metrics for logistics service providers (LSPs) to develop their environmental sustainability performance in the context of green supply chain management.Design/methodology/approach– An integrated analytical approach which combines analytical network process (ANP) with quality function deployment (QFD) is proposed to develop LSPs’ environmental sustainability performance. In the approach, QFD is used to translate customer requirements (CRs) for “green” concerns into multiple criteria for LSP’s design requirements (DRs). ANP is used to analyze the inter-relationships among the various CRs and DRs.Findings– The effectiveness of the proposed approach is demonstrated by applying it to a global LSP. A case study shows how the proposed “ANP-QFD” technique can be deployed to understand customers’ expectation for environment management and develop tactics and measures with the aim to achieve the desirable outcome for LSPs’ environmental sustainability performance.Practical implications– Firms that emphasize sustainability as a competitive priority will benefit by communicating sustainability efforts to customers. Therefore, “ANP-QFD” is an integrative method which helps develop LSPs’ environmental sustainability performance by enabling logistics managers incorporate the “voice” of customers for environmental concerns into their decision-making process. The study demonstrates how to develop LSPs to be greener in order to realize the requirements of green supply chains. The proposed integrated approach can also be applied in other decision-making scenarios for effective green supply chain management.Originality/value– Various approaches that can deal with multiple and conflicting criteria have been adopted for LSP assessment in the literature. However, they fail to include the impact of business objectives and the requirements of company stakeholders (customer in this study) in the identification of performance criteria for LSP. They also did not incorporate the environmental sustainability perspective. This paper contributes to the emerging research topic of environmental sustainability in logistics and supply chains by tackling these inadequacies in the literature. The study facilitates LSPs and the supply chains they serve in achieving better economic and environmental performance, thus leading to truly sustainable outcomes.
Friends and fellow travelers: comparative influence of review sites and friends on hotel choice
Authors: Duffy Andrew 
Published: July 2015

Purpose
– This paper aims to examine when travelers are more influenced by friends (word-of-mouth [WOM]) with limited knowledge of hotels but an understanding of the traveler, and when by review sites (electronic word-of-mouth [eWOM]) which have immense experience of hotels but cannot know the individual traveler. Sites such as TripAdvisor® offer millions of reviews, and travelers often reduce that to a manageable amount by focusing on reviews by writers who show homophily, i.e. are similar to them in terms of travel interests. These sites represent a form of eWOM recommendation; what is not clear is how much they replace or augment traditional WOM.

Design/methodology/approach
– Dual-method content analysis of semi-structured interviews with a heterogeneous purposive sample of regular users of TripAdvisor (N = 30), followed by a survey of TripAdvisor users (N = 237).

Findings
– Friends were considered the most credible information source, although friends showing greater homophily were more valued than others. However, in some circumstances, subjects found eWOM more credible: when they wanted greater certainty in their hotel choice, so complete information was important; when the hotel was for a special occasion or special people; and for feelings of empowerment. Most subjects compared all sources rather than relying on one.

Originality/value
– This study reminds hotel managers that while eWOM is accessible and analyzable, it may not fully represent guests’ opinions; hotels’ marketing strategy should balance it with other recommendation networks. As guests compare sources, consistency in all forms of customer engagement is also essential.
The impact of destination images on tourists’ decision making
Authors: Al-Kwifi Osama Sam 
Published: July 2015

Purpose
– The purpose of this paper is to explore the influence of destination images on tourists’ behavioral intention to select a destination for their next vacation. Most of previous studies investigated this relationship by interacting with tourists during their stay in the destination. However, this research examines the impact of destination images before tourists visit a destination, using functional technological-oriented magnetic resonance imaging (fMRI) approach to track brain activation during the decision to select a destination.

Design/methodology/approach
– The proposed model is adopted from the theory of planned behavior. Study participants divide a set of hotel destination images into two groups: attractive and non-attractive destination images. A blocked design experiment was used during fMRI scan to track brain activities resulting from presenting the two groups of images to participants, and record the strength of their intention to visit the attractive destination.

Findings
– The level of brain activation at the ventromedial prefrontal cortex (vmPFC) increased when participants were asked to assess the attractive destination images compared with the level of activation for non-attractive ones. Also, the positive attitude toward an attractive destination led to higher intention to visit that destination.

Research limitations/implications
– This study enhances the authors’ understanding of how tourists analyze destination images to reach a decision on future action. It can also be used to help destination managers define an advertisement strategy that makes their destination more attractive.

Originality/value
– Although the literature reports considerable research on destination image and its influence on tourists intention, this is the first exploratory study to use the fMRI technology to investigate tourists’ attitude toward destination images.
Relationships between perceptions of virtual destination environment, satisfaction and loyalty
Authors: Yüncü Deniz 
Published: July 2015

Purpose– This paper aims to clarify the relationships between virtual destination environment factors and visitors’ satisfaction and loyalty. Virtual destination environment factors are based upon Kaplan and Kaplan’s preference matrix. Kaplan and Kaplan (1982) developed a preference matrix to describe how people use information to satisfy their needs of making sense and exploration in a physical environment. According to the model, while coherence and legibility help one to understand the place, variety and mystery landscape encourage exploration. Each of the factors can be associated with elements of the virtual destination environment.Design/methodology/approach– The data were collected from 170 users who visited My Destination Barcelona Facebook page. Exploratory and confirmatory factor analyses, as well as structural equation modelling (SEM) were used to analyze the data.Findings– The study explored the relationships between virtual destination environment, satisfaction and loyalty based on the Kaplan and Kaplan’s preference matrix. According to the findings, when the virtual destination environment includes a variety of visuals and enough information related to the destination, and at the same time, when it includes environmental factors which stimulate curiosity, excitement and entertainment, the virtual destination environment will provide visitors’ satisfaction and loyalty.Research limitations/implications– Several limitations of the present study should be mentioned. First, data from this study were collected from visitors of only one destination Facebook page (My Destination Barcelona) as a virtual destination environment. Second, although the sample size (N= 170) in the study seems enough for SEM, it is quite low. In addition, the use of a convenience sampling approach could decrease external validity. Thus, future studies should consider developing a systematic design to better represent the population.Originality/value– This paper examines how online visitors perceive virtual destination environment and how perception directly influences visitors’ satisfaction feelings and indirectly affects their loyalty.
Predictors of avoidance towards personalization of restaurant smartphone advertising
Authors: Nyheim Peter , Xu Shi , Zhang Lu , Mattila Anna S. 
Published: July 2015

Purpose
– This paper aims to examine the effect of privacy concern, irritation and personalization on Millennials’ perceptions of personalized smartphone advertising avoidance in a restaurant context. The hospitality industry has witnessed a huge surge in mobile activity over the past few years. Mobility opens up a new communication channel and allows industry to connect with their guests in a more personalized way. However, not all customers welcome the personalized advertisements.

Design/methodology/approach
– Data were collected from 159 Millennials enrolled in a large state university in the Eastern USA using an online self-administered survey. These Millennials were asked to use a restaurant’s smartphone application for 30 days and then complete a survey based on their perceptions of personalized advertising. Descriptive analysis, reliability, factor analysis and regression analysis were used to evaluate the relationships among the four constructs: privacy concern, irritation, personalization and advertising avoidance, with the first three variables as predictors and advertising avoidance as an outcome.

Findings
– The results suggest that advertising irritation is positively related to advertising avoidance, perceived personalization is related with less advertising avoidance, while privacy concern is not related to advertising avoidance.

Originality/value
– Although advertising avoidance has previously been studied for the past few decades, little research has explored the underlying mechanisms of the Millennials’ avoidance of personalized smartphone advertising in a restaurant context. The current research suggests information pertinent to strategies for marketing personalized smartphone advertisement for restaurant companies.
Using social media in hotel crisis management: the case of bed bugs
Authors: Liu Bingjie , Pennington-Gray Lori , Klemmer Louisa 
Published: July 2015

Purpose
– The purpose of this paper is to provide greater insights into the-state-of-the-art in crisis management and aid in better response to health-related crises, with a specific focus on the hotel industry. This study extends the tourism crisis management model to include social media, concerning the role of monitoring and responding.

Design/methodology/approach
– This study enhances the classic 4R (readiness, reduction, response and recovery) crisis management model to include social media for hotels facing a bed bug crisis and/or other health-related crises.

Findings
– This paper discusses the use of social media at different phases of managing a bed bug crisis, which include risk reduction, readiness, response and recovery. Recommendations are also provided for hotel managers to combat health-related crises that are fought out on social media.

Practical implications
– Social media has helped to bridge the communication gap between customers and hotels. Bed bug infestations are a growing health crisis, and they have obtained increasing attention on social media sites. Without managing this crisis effectively, bed bug infestation can cause economic loss and reputational damages to hotel properties, ranging from negative comments and complaints, to possible lawsuits. Thus, it is essential for hoteliers to understand the importance of social media in crisis communication, and to incorporate social media in hotels’ crisis management plans.

Originality/value
– This study serves as one of the first attempts in the hospitality field to offer discussions and recommendations on how hotels can manage the bed bug crisis and other crises of this kind by incorporating social media into their crisis management practices.
RICS futures: turning disruption from technology to opportunity
Authors: Cook Daniel 
Published: July 2015

Purpose
– Change is a constant for all to deal with. The rise of the internet, growth of mobile and subsequent creation of ever greater volumes of data are all contributing to major societal changes that have been seen over the past two decades and is expected to continue. This paper is based upon presentations given at the 2015 RICS/SPR Cutting Edge conference and subsequent discussion including RICS Director Strategy Daniel Cook, Arup, Associate Josef Hargrave and Hometrack Research Director Richard Donnell. The paper aims to discuss these issues.

Design/methodology/approach
– In addition to the Cutting Edge event, the discussion was based upon themes identified in RICS research undertaken between 2012 and 2014. This work identified the key trends related to technology in the land and built environment sector and proposes some areas where the implications will be felt as well as actions needed by the sector, professional bodies, firms and individuals to manage challenges and successfully take new opportunities. In-depth interviews for markets in UK, India and China have also been conducted. A number of events held have specifically looked at the impact of technology on the built and land professionals of the future. The authors have also reached out to SMEs, those from rural locations and different age groups to ensure the authors take a wide view. The approach has been: to be international, intergenerational and collaborative; consider views both from inside and outside of the surveying profession and create tangible outcomes and actions.

Findings
– It is clear the built and natural environment professions need to work much more closely with the technology sector to partner, collaborate and build new skills that bring together people, place and technology within the context of professional advisory services. This will be vital as the author seeks to successfully integrate people, technology and place across cities and natural environments of the future.

Practical implications
– Going forward, there is major change impacting from the rise of digital technology. There will also be major new opportunities from boosting productivity with new construction techniques to creating value from big data. One of the main areas of impact will be changes to job roles and business structures, requiring continuous learning and greater flexibility and adaptability.

Originality/value
– This piece reflects and builds on key themes from our discussion. It also draws on many pieces of existing industry research this detail including the full report “Our changing world; let’s be ready” can be found at www.rics.org/changingworld
Sustainable energy management
Authors: Stritih Uroš , Paksoy Halime , Turgut Bekir , Osterman Eneja , Evliya Hunay , Butala Vincenc 
Published: July 2015

Purpose
– Bilateral project with Slovenia and Turkey with the title thermal energy storage for efficient utilization of solar energy was the basis for this paper. The paper aims to discuss this issue.

Design/methodology/approach
– The paper is the review of solar thermal storage technologies with examples of use in Slovenia and Turkey.

Findings
– The authors have found out that compact and cost effective thermal energy storage are essential.

Research limitations/implications
– Research on the field of thermal energy storage in Slovenia and Turkey is presented.

Practical implications
– The paper presents solar systems in Slovenia and Turkey.

Originality/value
– The paper gives information about the sustainable energy future on the basis of solar energy.
The embedded librarian as an entrepreneur in a startup university
Authors: Pun Raymond 
Published: July 2015

Purpose
– The purpose of this paper is to explore the various roles of academic librarians in a particular startup university and how they embrace the “entrepreneurial spirit” by collaborating with many departments as the “embedded librarian”. The paper examines how embedded librarians can become entrepreneurs in generating new opportunities, collaborations and support within this university and through several departments. The paper also suggests how librarians can become embedded and entrepreneurial in academic librarianship.

Design/methodology/approach
– The approach of this paper is to explore several case examples of how librarians who are embedded in a startup university demonstrate and possess the “entrepreneurial spirit” that redefine traditional roles of a librarian by opening up new opportunities for collaboration and support.

Findings
– The paper finds that these case examples can serve as paradigms for other librarians to become entrepreneurs in their universities or communities; these examples also show that librarians can and must adapt to new changes whether they are economic, political, social or technological: librarians can be innovative and entrepreneurial in startup or non-startup environments.

Originality/value
– The paper examines how librarians, particularly embedded ones in a department, can be entrepreneurs that can add tremendous value to the university and community in a way that transcends and redefines traditional roles of librarians.
Academic libraries as community resource partners for entrepreneurs
Authors: Griffis Patrick 
Published: July 2015

Purpose
– The purpose of this paper is to provide examples and best practices of an academic library’s strategy of collaborating with community agencies in assisting community entrepreneurs.

Design/methodology/approach
– This conceptual paper reflects on the evolution of a new service role for an academic library in providing outreach to community entrepreneurs and is limited to the best practices and lessons learned of one academic library.

Findings
– This conceptual paper reflects on an academic library’s outreach strategy for assisting community entrepreneurs; collaboration with community agencies is featured as a best practice with examples and lessons learned.

Originality/value
– A recent national study of academic business librarians’ outreach to entrepreneurs has established collaboration with community agencies as an effective service strategy. This conceptual paper reflects on the use of this strategy in a specific academic library’s outreach efforts to community entrepreneurs.
Mitigating reputational risks in supply chains
Authors: Petersen Henry L. , Lemke Fred 
Published: July 2015

Purpose– The purpose of this paper is to explore reputational risk that are borne in the supply chain and contribute to this contemporary but growing research stream.Design/methodology/approach– First, a theoretical framework is provided to help in the characterisation of reputational risks and how they impact supply chain members that may be multiple tiers away from the manufacturer. Then, semi-structured interviews were conducted with practitioners who were familiar with reputational risks and who were engaging in varying mitigating techniques. Cognitive modelling was utilised to report the findings.Findings– The practitioners in this paper were very familiar with the risks and were active in varying mitigating practices as budgets and resource constraints would allow. The brevity of the risks identified and the significance of specific risks with how they impact a reputation was revealed. Mitigation is an ongoing and haphazard process with very little information available as would be expected with a typical risk management approach.Research limitations/implications– This paper serves to provide practitioners insight into the varying methods used by firms with supply chain members that number in hundreds. Based on our findings, a recommendation was made that utilise corporate social responsibility as a foundation that is proposed to address a number of risks including those related to price, availability and quality. The limits of this work are that it is specific to a select group of practitioners specialised in this area. Although the information is rich, it is not generalisable.Originality/value– This paper makes a significant contribution to the literature by providing insight into the perceptions of practitioners who make decisions on mitigating reputational risks. The results suggest that this is a very new area of management that is striving to find a way to minimise their exposure.
The function of repeating: The relation between word class and repetition type in developmental stuttering
Authors: Buhr Anthony P. , Jones Robin M. , Conture Edward G. , Kelly Ellen M. 
Published: July 2015

AbstractBackground: It is already known that preschool‐age children who stutter (CWS) tend to stutter on function words at the beginning of sentences. It is also known that phonological errors potentially resulting in part‐word repetitions tend to occur on content words. However, the precise relation between word class and repetition type in preschool‐age stuttering is unknown.Aims: To investigate repetitions associated with monosyllabic words in preschool‐age CWS. Specifically, it was hypothesized that repetition type should vary according to word class in preschool‐age CWS and children who do not stutter (CWNS).Methods & Procedures: Thirteen preschool‐age CWS and 15 preschool‐age CWNS produced age‐appropriate narratives, which were transcribed and coded for part‐word repetitions (PWR) and whole‐word repetitions (WWR) occurring on monosyllabic words. Each repetition type was also coded for word class (i.e., function versus content).Outcomes & Results: Results indicated that although CWS and CWNS were significantly more likely to produce PWR on content words, this tendency did not differ between the two talker groups. Further, CWS and CWNS did not differ in their tendencies to produce PWR versus WWR overall, but the tendency to produce repetitions on function words was significantly greater for CWS versus CWNS.Conclusions & Implications: Findings are taken to suggest that repetitions of monosyllabic words in young children are not easily explained from the perspective of phonological errors, but may instead be considered from an incremental planning of speech perspective.