bluuebunny/crossref_metadata_2025_split huggingface dataset:
The bubble tea phenomenon: understanding the role of servicescape in consumers' responses
Authors: Koay Kian Yeik , Tan Ser Zian , Idris Izian , Leong Mei Kei , Cheah Chee Wei 
Published: August 2024

PurposeThe consumption of bubble tea is a huge phenomenon in Southeast Asia, and many bubble tea stores have been decorated uniquely in an attempt to attract more consumers. Hence, the purpose of this study is to investigate the influence of servicescape on experiential value and its influence on consumers' responses (i.e. eWOM, revisit intentions and willingness to pay a price premium) based on the Stimulus-Organism-Response framework.Design/methodology/approachThis research project gathered survey data from 289 consumers of bubble tea. The collected data underwent analysis employing a statistical technique known as partial least squares structural equation modelling to examine and understand the relationships between different variables within the dataset, offering insights into consumer behaviour and preferences regarding bubble tea consumption.FindingsThe results show that factors such as facility aesthetics, seating comfort and cleanliness positively affect experiential value. However, layout accessibility and signs and symbols do not affect experiential value. In addition, experiential value positively affects eWOM, revisit intentions and willingness to pay a price premium.Originality/valueThe importance of servicescape in physical stores within the restaurant setting has been extensively documented in existing literature. However, there is a notable lack of research addressing the influence of servicescape on consumer responses, particularly within the bubble tea context. This study stands out as one of the few endeavours to examine the impacts of servicescape on consumer responses within the bubble tea industry.
“Coca says that the hill fell out of jealousy”: testimonies about a threatened practice and episteme in Ancash, Peru
Authors: Brescia Seminario Carlo 
Published: August 2024

Purpose
This study aims to promote the preservation of endangered traditional knowledge and practices in the Andes of Peru by documenting, publishing and disseminating them.

Design/methodology/approach
Based on a literature review of coca and coca divination, the author will describe these types of divination practices. Subsequently, the author will address the context and characteristics of a coca reading conducted in October 2022. Afterwards, the threats and prejudices faced by this type of indigenous knowledge and practice are discussed.

Findings
Coca divination in the Andean region of Ancash differs from the most common form of divination with coca leaves performed in northern Argentina, Bolivia, northern Chile, Colombia and southern Peru. The results of the coca reading conducted in October 2022 align with Andean worldviews. These practices and the associated episteme face various threats from academic, social and political actors and their discourses.

Practical implications
Scientific and academic researchers should be aware that their work can foster and maintain epistemic colonialism in Latin American territories. Archaeological excavations and interpretations should respect ancestral and traditional worldviews and practices.

Originality/value
This study advances the understanding of coca divination in the Andes of Ancash, Peru, by providing nuanced insights into this cultural practice in relation to a landslide event that occurred near a 3,000-year-old temple. The implications extend beyond academic discourse, offering valuable perspectives for conducting archaeological excavation activities that respect ancestral and traditional local beliefs. Future research should build on these findings to deepen comprehension of threats to traditional beliefs and practices.
Grey relations
Authors: Atef Mohammed , Liu Sifeng 
Published: August 2024

PurposeThe goal of this article is to introduce the notion of a grey relation between grey sets using grey numbers.Design/methodology/approachThis study uses the grey number to create novel ideas of grey sets. We suggest several operations that can be performed on it, including the union, intersection, join, merge, and composition of grey relations. In addition, we present the definitions of reflexive, symmetric, and transitive grey relations and analyze certain characteristics associated with them. Furthermore, we formulate the concept of the grey equivalence relation, apply it to the study of the grey equivalence class over the grey relation, and go over some of its features.FindingsWe present new algebraic aspects of grey system theory by defining grey relations and then analyzing their characteristic features.Practical implicationsThis paper proposes a new theoretical direction for grey sets according to grey numbers, namely, grey relations. This paper proposes a new theoretical direction for grey sets according to grey numbers, namely, grey relations. As such, it can be applied to create rough approximations as well as congruences in algebras, topologies, and semigroups.Originality/valueThe presented notions are regarded as new algebraic approaches in grey system theory for the first time. Additionally, some fundamental operations on grey relations are also investigated. Consequently, different types of grey relations, such as reflexive, symmetric, and transitive relations, are discussed. Then, the grey equivalence class derived from the grey equivalence relation is demonstrated, and its properties are examined.
CEO age and corporate financialization: evidence from Malaysia
Authors: Guizani Moncef 
Published: August 2024

Purpose
This study aims to examine the impact of CEO age on corporate financialization by considering the moderating effects of CEO gender, identity and tenure in this relationship.

Design/methodology/approach
The analyses use ordinary least squares across 213 nonfinancial firms listed in Bursa Malaysia throughout 2015–2021. The author addresses potential endogeneity through propensity score matching and the generalized method of moments. The results are also robust to alternative measures of corporate financialization and CEO age.

Findings
The results show that firms with young CEOs are more likely to avoid taking short-term financial investments and, as a result, inhibit corporate financialization. Furthermore, the findings indicate that firms with female CEOs and those with family members as CEOs are less likely to invest in financial assets. The results also show that corporate financialization is weakened in the early stages of CEO tenure and strengthened in the late stages.

Practical implications
The empirical results have useful policy implications. For researchers, this study finds prominent differences in corporate financialization related to each stage of a person’s career. The study findings can be used by policymakers to guide programs that attempt to undertake the necessary measures to optimize corporate governance standards and restrict managers’ shortsighted conduct. In the long run, these kinds of projects could improve the way surplus financial reserves are used and raise economic output in general. The study also provides investors with insightful information about the possible relationship between CEO traits and company performance, especially with regard to measures for financial resource allocation.

Originality/value
This paper expands the existing research on corporate investment behavior and provides a new theoretical basis for the underlying factors of corporate financialization. It studies the influence of managerial traits on corporate financialization and deepens the understanding of CEO age and companies’ financialization levels.
Determinants of rural credit in India: evidence from a large-scale sample survey
Authors: Sehgal Vandana 
Published: August 2024

Purpose The present study examines the determinants of households’ access to agricultural credit through institutional and non-institutional sources. The study evaluates the role of gender of the borrowers in accessing credit in rural India. Further, the paper also studies the impact of institutional variables in determining rural households’ access to credit.Design/methodology/approach The study used a multinomial logit model to identify the different factors that determine a farmer’s access to different credit sources.Findings The study reveals that substantial proportions of rural households do not access credit through any of the sources and the situation is very grim for the female-headed households (FHHs). The study highlights the importance of demographic, farm and institutional variables in determining households’ access to credit. Institutional variables significantly enhance rural credit access but favor male-headed households (MHHs). It highlights the need for policy intervention to target the specific needs of female borrowers. Further, the study also highlights the importance of adequate credit policy measures to address farmers’ vulnerability to natural disasters, mainly droughts.Originality/value The results of the study are based on recent unit-level data from the 77th Round of the National Sample Survey Organization (NSSO) survey. The survey covers a large number of farm households and reports information for the year 2018–2019.Peer reviewThe peer review history for this article is available at https://publons.com/publon/10.1108/IJSE-08-2022-0552
Promoting gender equality during uncertainty: which policies and institutional qualities matter?
Authors: Shittu Ibrahim , Abdul Latiff Abdul Rais , Baharudin Siti 'Aisyah 
Published: August 2024

PurposeThe study investigates the effect of uncertainty on gender equality and examines the policies and institutional qualities that matter for mitigating the effect.Design/methodology/approachThe research employs a Generalized Method of Moment model and data from 45 developing countries covering the period between 2005 and 2021. The estimation covers a wide range of specifications.FindingsThe study finds that uncertainty undermines gender equality. However, economic management policies, public sector management and institutions and policies for social inclusion and equity directly promote gender equality, and indirectly moderate the effect of uncertainty on gender equality. The result also establishes the existence of a Gender Kuznets Hypothesis.Originality/valueThe study offers pioneering evidence on the nexus between uncertainty, gender equality, public policies and institutional qualities. It explores the direct and indirect relationship between these variables using 18 different measures. The study offers interesting insights and implications for the gender economics literature.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-11-2023-0892
Prototype strategy, market big data and identification of latent customer needs: an organizational learning perspective
Authors: Song Xi , Wei Zelong , Bao Yongchuan 
Published: August 2024

PurposeAlthough the literature provides insights into the role of experiential learning based on prototypes in identification of latent customer need, it offers different views on the role of product prototypes in improving the efficacy of learning customer need, and also neglects the role of vicarious learning in prototype-based experiential learning. In a data-rich environment, market big data create new opportunities to learn from vicarious, digitalized experiences that are not observable with prototype-based learning. Therefore, the purpose of this study is to compare the effects of product prototype strategies – basic prototype strategy and enhanced prototype strategy – on identification of latent customer needs, and determine how each prototype strategy interacts with vicarious learning based on market big data to identify latent customer needs.Design/methodology/approachWe collected data from 299 Chinese manufacturing firms via on-site surveys to explore our research question. All of our hypotheses were supported by the regression results.FindingsThis study finds that both the enhanced and basic prototype strategies (experiential learning from direct market experience based on prototyping) have positive effects on latent need identification, but the effect of enhanced prototypes is stronger. Furthermore, the enhanced and basic prototype strategies have different interaction effects with market big data (vicarious learning from indirect market experiences) on latent need identification.Originality/valueThis research extends the literature on prototype-based learning for latent need identification. It also contributes to the experiential prototype-based learning literature by exploring the role of vicarious learning based on market big data.
The golden zone of AI’s emotional expression in frontline chatbot service failures
Authors: Chen Qian , Gong Yeming , Lu Yaobin , Luo Xin (Robert) 
Published: August 2024

PurposeThe purpose of this study is twofold: first, to identify the categories of artificial intelligence (AI) chatbot service failures in frontline, and second, to examine the effect of the intensity of AI emotion exhibited on the effectiveness of the chatbots’ autonomous service recovery process.Design/methodology/approachWe adopt a mixed-methods research approach, starting with a qualitative research, the purpose of which is to identify specific categories of AI chatbot service failures. In the second stage, we conduct experiments to investigate the impact of AI chatbot service failures on consumers’ psychological perceptions, with a focus on the moderating influence of chatbot’s emotional expression. This sequential approach enabled us to incorporate both qualitative and quantitative aspects for a comprehensive research perspective.FindingsThe results suggest that, from the analysis of interview data, AI chatbot service failures mainly include four categories: failure to understand, failure to personalize, lack of competence, and lack of assurance. The results also reveal that AI chatbot service failures positively affect dehumanization and increase customers’ perceptions of service failure severity. However, AI chatbots can autonomously remedy service failures through moderate AI emotion. An interesting golden zone of AI’s emotional expression in chatbot service failures was discovered, indicating that extremely weak or strong intensity of AI’s emotional expression can be counterproductive.Originality/valueThis study contributes to the burgeoning AI literature by identifying four types of AI service failure, developing dehumanization theory in the context of smart services, and demonstrating the nonlinear effects of AI emotion. The findings also offer valuable insights for organizations that rely on AI chatbots in terms of designing chatbots that effectively address and remediate service failures.
Impact of supply chain finance on the business risk of core enterprises: evidence from China
Authors: Zhao Zhenjun , Lei Wenkai 
Published: August 2024

Purpose
This study aims to explore the relationship between supply chain financing (SCF) and the business risks of core enterprises, the economic value of SCF for core enterprises and the motivation for core enterprises to participate in SCF. The authors also examine the mediating effects of financing constraints.

Design/methodology/approach
This study analyzes the panel data of 393 companies listed on the main board of the A-share market in China from 2011 to 2014 using fixed-effect and intermediary-effect models.

Findings
The development of SCF in core enterprises can significantly reduce business risk by alleviating financing constraints.

Research limitations/implications
The study sample is from China’s A-share market, which may limit the ability to generalize results. The indicators used to measure SCF primarily consider commercial credit, which may have affected the accuracy of the study.

Practical implications
This study provides a new basis for core enterprise managers in the manufacturing sector to conduct SCF and control business risks. SCF with small and medium-sized upstream and downstream enterprises can reduce business risks and enhance competitiveness, especially under financing constraints.

Originality/value
This study focuses on core enterprises, a topic less explored in academia. It examines the impact of SCF on their performance and the mediating role of financing constraints. This study offers a novel perspective on the SCF transmission mechanism of supply chain finance and provides new insights for core enterprises.
Should the pricing or advertising decision come first in a supply chain with a network externality?
Authors: Liang Jiami , Feng Jiejian , Liu Yalan 
Published: August 2024

Purpose
This paper aims to study how the timing of these decisions affects the total profit and the individual profits of the two agents.

Design/methodology/approach
This paper study a supply chain for a network good where there is a manufacturer and a retailer. The manufacturer determines its wholesale price and its share in the retailer’s advertising cost while the retailer decides the retail price and the advertising cost.

Findings
This paper finds that a stronger network externality leads to higher prices and higher advertising efforts. This increases the profits of both manufacturer and retailer, but the manufacturer’s share of advertising costs depends on the order in which the supply chain enterprise make their decisions, the strength of network externality and the effect of advertising determines which decision timeline results in a higher price and greater advertising effort. The manufacturer prefers the price decision to be made before the advertising decision, while the retailer prefers these decisions to be made simultaneously.

Research limitations/implications
Although this paper studies the price and advertising decision-making order preferences of channel members based on network externalities, this research can also be expanded from the following aspects based on network effects. First, network externality affects advertising cooperation between both parties in the situation such that the pricing power of retail prices is transferred from the retailer to the manufacturer and the retailer relies on revenue sharing (revenue sharing contract, nonwholesale price contract. Second, the manufacturer dominates the issues in the supply chain, but in reality, a retailer can also be the dominator or there are no dominators (Nash equilibrium). Finally, it is possible to consider pricing and advertising decisions in situations where two manufacturers or retailers compete.

Practical implications
When the price is reasonable, advertising investment is the main determinant of product sales. The greater the intensity of network externalities the more retailers will be willing to invest in advertising. An increase in the intensity of network externalities may not necessarily enhance manufacturers’ motivation or cooperative advertising, but it depends on the decision-making sequence. The strength of network externalities determines the decision-making sequence preferences of supply chain channel members whose preferences vary leading to conflicts of interest.

Originality/value
The impact of cooperative advertising or decision sequence on corporate decision-making has not been considered. To fill this gap, the paper integrates network externality and supply chain cooperative advertising models, focusing on the impact of network externality on pricing and advertising decisions, as well as on the sequence of decisions.
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels
Authors: Wang Xiaoyu , Chen Mengxi , Wang Zhiyan , Law Chun Hung Roberts , Zhang Mu 
Published: August 2024

Purpose
This study aims to investigate the affordances of service robots (SRs) in hotels and their effects on frontline employees (FLEs).

Design/methodology/approach
Purposive and referral samplings methods were used to conduct 28 semistructured interviews with hotel FLEs, and the transcribed manuscript was analyzed based on grounded theory.

Findings
The study identifies six dimensions of SR affordances: physical, sensory, task, safety, social and emotional affordances. The main effects of SR affordances on FLEs involve reducing work stress and mental fatigue and increasing positive emotions in the psychological aspects of FLEs. In terms of behavioral aspects, shifts in task priorities and enhancements in SR usage behaviors were observed. Accordingly, a mechanistic framework was revealed through which SR affordances influence FLEs via direct and indirect interactions between FLEs and SRs.

Originality/value
This paper expands robotics research from a supply-side perspective and is one of the few studies to investigate SR affordances in the field of hospitality research. Findings of this study provide practical guidelines for designing and implementing SRs to support hotel FLEs in their daily work.
Religiosity as a buffer against the impact of abusive supervision on employee unethical behavior: a moderated mediation model
Authors: Arshad Muhammad , Qasim Neelam , Reynaud Emmanuelle , Farooq Omer 
Published: August 2024

PurposeThis research seeks to examine the mitigating effect of religiosity on the relationship between abusive supervision and unethical behavior in employees, with moral disengagement serving as a mediating factor. Drawing on social cognitive theory, the study proposes an overarching moderated mediation framework to analyze this complex dynamic.Design/methodology/approachThe testing of the model was based on hierarchical data obtained from 70 work units in services sector. Within this framework, 70 supervisors evaluated the unethical conduct of employees, while 700 employees assessed the abusive supervision they experienced and reported on their own moral disengagement and religiosity. For the analysis of both the measurement and the hypothesized models, multilevel modeling techniques in the Mplus software were utilized.FindingsThe study's findings indicate a direct positive link between abusive supervision and employees' unethical behavior, with moral disengagement mediating this relationship. Furthermore, the research discovered that abusive supervision leads to unethical behavior in employees through moral disengagement only in instances where their religiosity is low.Originality/valueThis research delves deeper by elucidating the role of moral disengagement in the dynamic between abusive supervision and unethical behavior. Diverging from prior research, this study uniquely highlights the moderating role of religiosity, showing its potential to weaken the impact of abusive supervision on unethical behavior in employees through moral disengagement.