bluuebunny/crossref_metadata_2025_split huggingface dataset:
When chatbots fail: exploring user coping following a chatbots-induced service failure
Authors: Zhang Ruby Wenjiao , Liang Xiaoning , Wu Szu-Hsin 
Published: July 2024

PurposeWhile the proliferation of chatbots allows companies to connect with their customers in a cost- and time-efficient manner, it is not deniable that they quite often fail expectations and may even pose negative impacts on user experience. The purpose of the study is to empirically explore the negative user experience with chatbots and understand how users respond to service failure caused by chatbots.Design/methodology/approachThis study adopts a qualitative research method and conducts thematic analysis of 23 interview transcripts.FindingsIt identifies common areas where chatbots fail user expectations and cause service failure. These include their inability to comprehend and provide information, over-enquiry of personal or sensitive information, fake humanity, poor integration with human agents, and their inability to solve complicated user queries. Negative emotions such as anger, frustration, betrayal and passive defeat were experienced by participants when they interacted with chatbots. We also reveal four coping strategies users employ following a chatbots-induced failure: expressive support seeking, active coping, acceptance and withdrawal.Originality/valueOur study extends our current understanding of human-chatbot interactions and provides significant managerial implications. It highlights the importance for organizations to re-consider the role of their chatbots in user interactions and balance the use of human and chatbots in the service context, particularly in customer service interactions that involve resolving complex issues or handling non-routinized tasks.
Examining learners’ cognitive processes and learning emotions in digital game-based vocabulary learning: evidence from eye-tracking technology and facial emotion recognition
Authors: Wang Chun-Chia , Chen Hsuan-Chu , Hung Jason C. 
Published: July 2024

Purpose
This research explored the intersection of cognitive processes, emotions and their impacts on digital game-based vocabulary learning (DGVL) among university students. Recognizing the scant research in this area, especially with integrating innovative technologies, this study aims to understand the influence of these elements using advanced monitoring tools.

Design/methodology/approach
This inquiry was carried out as an observational study involving 44 university students segmented into three English language proficiency levels: high, intermediate and low based on their English course scores. The methodological tools included a portable eye tracker to observe visual behaviors and deep learning technology to identify and analyze the participants’ emotional responses and engagement with the DGVL during the learning process.

Findings
The results showed that distinct fixation sequences and variations in visual attention during DGVL were correlated with different levels of competency, suggesting a direct correlation between visual engagement and language competence. In addition, emotional transitions, predominantly from engagement (“flow”) to challenge (“frustration”), were common among participants, reflecting the emotional dynamics of learning. Furthermore, all participants consistently focused on the English vocabulary definitions, indicative of their targeted approach to understanding and test preparation. These findings highlighted the intricate dynamics between emotions and cognitive processes in learning environments.

Originality/value
Contribution of this study shows the interplay of cognitive engagement and emotional experiences in the context of DGVL. It underscored the complex nature of these factors and their collective influence on learners’ visual and emotional engagement, offering valuable implications for educational strategies and technological applications in language learning.
Effect of additively manufactured polymeric inserts on impact response of construction safety helmets
Authors: Miceli Andrew , Bevil Grant , Simsiriwong Jutima 
Published: July 2024

Purpose
Struck-by accidents (i.e. being hit by a falling object) are a leading cause of traumatic brain injuries in the construction industry. Despite the critical role of hard hats in minimizing such injuries, their overall design has not appreciably changed in decades. Therefore, this study aims to explore the potential benefits of modifying commercially available hard hat designs by incorporating a compliant cantilever and a sacrificial, energy-absorbing structure to enhance their protective capabilities against impacts.

Design/methodology/approach
This study involved conducting experimental impact tests to obtain the head acceleration attenuation using hard hats with a variety of compliant cantilever lattice insert designs. These lattice inserts were additively manufactured using three polymeric materials, including polylactide (PLA), acrylonitrile butadiene styrene, high-impact polystyrene and three porosity levels. A Hybrid III head/neck assembly was fitted with each hard hat design, and experimental drop tests were conducted using a 1.8-kg steel impactor dropped from 1.83 m. The maximum acceleration and head injury criterion (HIC) values were obtained for each test.

Findings
Analysis of variance revealed that HIC was significantly reduced for all lattices with 56% porosity (p < 0.023) compared to the control (unmodified) hard hat. The most effective insert was found to be a PLA insert with 56% porosity, which reduced the HIC value by 38% compared to the control (unmodified) hard hat, with a statistically significant p-value of 0.018.

Originality/value
The data present in this study reveals that simple and inexpensive modifications can be made to existing hard hat designs to reduce injury risk from overhead impacts.
Willful defaulting of bank loans in a developing country: a Bourdieusian analysis
Authors: Bhattacharjee Sumon , Chakraborty Shimul 
Published: July 2024

Purpose
Borrowers’ intentional non-payment of bank loans despite being able to pay is a financial crime. This paper explores how willful loan defaulting became a societal practice in Bangladesh, where non-performing loans (NPLs) are assumed to surpass BDT 4 trillion mainly due to habitual defaults of large borrowers.

Design/methodology/approach
This study reviewed publicly available documents and interviewed bank managers, loan takers, regulators and industry experts. It drew on Pierre Bourdieu’s practice theory, specifically the concepts- habitus, capital and field, to explain the permeation of “intentional defaulting culture” in the banking industry.

Findings
Willful defaulting in Bangladesh is an outcome of a harmonious blend of defaulters’ mindsets and possession of capital supported by the structure and rules of the field. The socio-political context facilitates, rather than impedes, the “unwillingness to pay” motive of the habitual defaulters due to their possession of different forms of capital.

Research limitations/implications
Understanding of how the crime of willful defaulting emerges and persists in society may have policy and practice implications in economies suffering NPL problems.

Originality/value
This study explicates how individual intents and institutional structures jointly amplify financial crimes in society.
Using design thinking to innovate business curriculums
Authors: McKinney Ralph E. , Eng Ben , Weible Ricky J. 
Published: July 2024

Purpose
This paper aims to present a case study on how the strong relationships with multiple stakeholder groups can benefit educational programs through the curriculum redesign process by using the experience of Marshall University and Intuit.

Design/methodology/approach
This paper highlights how Marshall’s faculty used Intuit’s Design Thinking process to engage with stakeholders to innovate a curriculum that is sustainable and socially responsible and transfers workforce skills and concepts. This case describes how to: involve stakeholders to discover their pain points and desired outcomes, develop prototype curriculums from stakeholders’ feedback and test and iterate prototype curriculums on stakeholders until their expectations (e.g. quality, innovation and value) of the curriculum are exceeded.

Findings
Faculty applied Design Thinking to engage with stakeholders to infuse contemporary knowledge and skills that positively impact their workforce development and societal goals into the curriculum. This process promoted critical thinking and a “stakeholder-centered” orientation with various groups including AACSB and employers. These curriculum changes ultimately provide greater experiences to students while providing relevant skills of interest to employers and society.

Originality/value
Stakeholders are often consulted on educational programs; however, it is unusual for an industry stakeholder to provide their best innovative practices to assist colleges with the transformation of academic curriculums. Moreover, it is unusual for higher education institutions to fully embrace these industry processes and integrate these experiences within their collective culture. Finally, the detailing of this case allows for other colleges to apply these concepts to their curriculums.
A meta-analysis of international experience and performance: exploring the role of global mobility and national sentiments
Authors: Fan Di , Wu Sihong , Su Yiyi , Kumar Vikas 
Published: July 2024

Purpose
International experience has long been recognized as a crucial determinant for firms’ knowledge management in the existing literature. However, within a global context, the relationship between international experience and the performance of multinational enterprises is intricate and remains ambiguous. While the impact of people mobility has been extensively studied, limited understanding exists regarding how global mobility of people and evolving external environments reshape the relationship. This study aims to integrate existing empirical evidence on this relationship and examines the contingencies posed by environmental factors.

Design/methodology/approach
This study conducted a multilevel meta-analysis based on a sample of 231 effect sizes collected from 167 articles to systematically examine the international experience–performance relationship, considering the moderating effect of the global mobility of people and the rise of national sentiments (including authoritarianism and protectionism). A two-stage procedure comprising Hedges-Olkin-type meta-analysis and random-effects meta-analytic regression was adopted.

Findings
The findings demonstrate a predominantly positive international experience–performance relationship that varies across studies owing to differences in research design, variable measurements and firm characteristics. The relationship is positively moderated by the global mobility of people, yet the positive effect is contingent upon the level of national sentiments within home countries. The beneficial effect of inbound mobility on this relationship is attenuated by authoritarianism and protectionism, while the effect of outbound mobility is positively influenced by authoritarianism and less affected by protectionism.

Originality/value
This study offers novel theoretical insights into multinationals’ knowledge accumulation in the internationalization process. It contributes to the existing literature by presenting an integrated framework elucidating the international experience–performance relationship. Building upon the knowledge-based view, it integrates environmental dynamics and national sentiments to investigate the performance implications of multinationals’ international experience, thereby providing valuable practical insights for effective global knowledge management.
What drives women to adopt menstrual cups? The integration of consumer values and theory of planned behaviour
Authors: Shukla Smriti , Sanjeev Rinku , Sharma Priyanka 
Published: July 2024

Purpose
This study aims to investigate the influence of consumer value on women’s attitudes towards their intention to adopt menstrual cups. Drawing on consumer value theory, the research seeks to provide an empirical investigation of value-attitude-behaviour, an extant exploration of value concept in behaviour.

Design/methodology/approach
Data for this study was collected through survey questionnaires administered to 304 Indian women and analysed using partial least squares structural equation modelling.

Findings
The study’s finding indicate that emotional values (EVs) significantly predict women’s attitudes towards their intention to use menstrual cups. In addition, the desire for knowledge, price and quality considerations and awareness of the environmental impact were also found to influence women’s attitudes towards their behavioural intention to adopt menstrual cups.

Social implications
This study contributes valuable empirical evidence supporting the importance of consumer values in shaping attitudes and behavioural intentions towards menstrual cups in a social marketing context. By understanding the role of EVs, social marketers can design more effective campaigns to encourage the adoption of menstrual cups. Promoting the sustainable aspects of menstrual cups, such as reduced environmental wastage, can further facilitate behaviour change among women.

Originality/value
This study demonstrates the value-attitude-behaviour framework, which has been a subject of very little research in the context of menstrual cup adoption in a developing country.
Sentient libraries: empowering user expeditions with emotional artificial intelligence
Authors: Bonal Raghavendra B. 
Published: July 2024

Purpose
The study aims to forecast emotional artificial intelligence’s (EAI) trajectory in libraries, provide actionable implementation recommendations and outline potential research paths. It seeks to establish ethical benchmarks, considering emotional well-being alongside informational needs. Understanding EAI in libraries becomes pivotal, envisioning libraries as empathetic, user-centric spaces.

Design/methodology/approach
This research uses a multifaceted approach, intertwining comprehensive literature analysis, illustrative case studies and forward-thinking assessments. It combines foundational knowledge from various academic sources, integrating real-world examples of EAI implementations in library settings. The methodology goes beyond observational analysis, scrutinizing ethical quandaries and societal impacts. It comprehensively explains EAI’s role while delineating guidelines for responsible integration and future exploration.

Findings
Integrating emotional intelligence (EI) enhances resource curation, fosters inclusive virtual learning environments and elevates continuous service enhancement in libraries. It allows tailored recommendations, emotionally perceptive virtual assistants and adaptive responses to diverse emotional needs, reshaping libraries into empathetic spaces.

Research limitations/implications
Ethical considerations pose significant challenges, especially regarding privacy, security and fair usage of EAI. Libraries must mitigate biases and ensure equitable emotional services. Adapting to diverse emotional needs within library services requires a delicate balance between empathetic approaches and upholding ethical standards.

Practical implications
EAI revolutionizes user experiences, offering personalized, engaging interactions while ensuring ethical, inclusive library environments. Implementing EAI requires navigating biases and ethical complexities, demanding continuous refinement and using user-focused strategies.

Social implications
Integrating EAI redefines the library’s role, transforming libraries into emotionally perceptive hubs catering to users’ intellectual and emotional needs. It emphasizes fairness, trust and ethical conduct in providing empathetic, inclusive services.

Originality/value
This research pioneers the integration of EI in libraries, offering insights into ethical frameworks, bias mitigation and user-centric approaches. It envisions libraries as empathetic, responsive spaces, enriching lives through emotional understanding and responsiveness.
The institutionalisation of XBRL in a developing capital market: the Indonesian regulators’ and filers’ perspective
Authors: Amalia Fitri , Yigitbasioglu Ogan , Tooley Stuart 
Published: July 2024

Purpose
Drawing on institutional theory analytical perspectives of theorisation and translation, this study aims to explore the institutionalisation of eXtensible Business Reporting Language (XBRL) in Indonesia from a regulatory and filer perspective.

Design/methodology/approach
The Indonesian capital market offers a unique case of the integration of XBRL regulatory reporting between multiple regulators and a transfer from capital market regulation to state-level regulation. This study uses semi-structured interviews with key actors employed with Indonesian XBRL-regulatory bodies and listed companies (filers).

Findings
External pressures, monitoring issues and tensions in the implementation process were instrumental in the theorisation and translation of XBRL in Indonesia. Specifically, the findings show that choices made with respect to XBRL regulation and implementation created tensions between XBRL reporting fulfilling a monitoring purpose and serving stakeholders’ interests. The findings also indicate that the Indonesian approach to XBRL regulation and implementation had distinct characteristics compared to XBRL implementation in other jurisdictions.

Practical implications
This study emphasises the necessity for robust regulatory support and strict enforcement to navigate the complexities and tensions arising from a multi-regulatory approach. Additionally, it stresses the importance of firms’ readiness and expertise in XBRL as more sophisticated implementation strategies are considered.

Originality/value
Using the analytical lens of theorisation and translation, the study provides a deeper understanding of how a globally diffused accounting technology was institutionalised and legitimised in a developing country. Specifically, this study explains why a conversion approach to XBRL implementation was favoured and how XBRL implementation and reporting were managed and coordinated between different Indonesian regulators.
The modern meaning of “quality”: analysis, evolution and strategies
Authors: De Giovanni Pietro 
Published: July 2024

PurposeBuilding upon the foundational eight dimensions of quality proposed by Garvin (1987), this research formulates a modern meaning of “quality.” This new meaning aligns with and encapsulates the evolving sophistication of consumers, the strategic quality investments made by firms, and the current dynamics of sales.Design/methodology/approachDue to the complexity of the concept of quality, a triangulation approach is used, which is composed of the following: a review of the literature, an analysis of consumers’ quality dimensions using both qualitative (interviews) and quantitative (survey) methods, as well as a quantitative investigation (survey) of firms’ investments in quality dimensions and the links to sales.FindingsOur findings reveal the existence of 21 new and emerging dimensions through which consumers measure product quality, all of which complement Garvin’s dimensions. These dimensions contribute to a fresh and modern interpretation of quality. Although there are 29 dimensions of quality in total, firms should shape their strategies by focusing on usability, customization, efficiency, innovation, performance, perceived quality, serviceability, pricing, conformance quality, ethics, and sustainability. These dimensions align with consumer wants and positively correlate with firms’ sales.Originality/valueThis research identifies novel and contemporary dimensions of quality, serving to complement the eight dimensions previously delineated by Garvin (1987). Consequently, it contributes to updating the operations management literature on Total Quality Management, 36 years subsequent to the introduction of Garvin’s foundational dimensions.
Why is immigration important to you? A revisit to public issue salience and elite cues
Authors: JIN SOYEON 
Published: July 2024

AbstractExtensive media coverage of immigration, that is, media salience, has been thought to heighten anti‐immigrant attitudes among native‐born citizens by creating an information environment that portrays immigration as society's greatest problem. However, past empirical findings on the relationship between media salience and anti‐immigrant attitudes have been mixed. Some studies have observed that media salience increases hostility towards immigrants, while others have found it has no significant influence. This study investigates the underlying reasons for these inconsistent findings and demonstrates the need to revisit the meaning of issue importance. It employs the concept of public issue salience, the perception that immigration is the most important problem or concern about immigration, to find evidence. It argues that when the immigrant issue is a pivotal point of political competition, the immigration issue signals conflicts, connoting negativity so public issue salience and anti‐immigrant attitudes are closely related. On the other hand, in an environment where political elites reach a consensus, the immigration issue remains neutral so that they can be disentangled. The scope of media salience changes accordingly as well. This study chooses the United Kingdom and Germany for comparative research due to their similarities in immigration histories and the success of far‐right parties as well as differences in their major political parties' reactions to the issue. I match individual‐level longitudinal survey data to media article data and find clear country differences. In the United Kingdom, where political parties are polarized over the issue, public issue salience and anti‐immigrant attitudes are closely related so that media salience heightens them. In Germany, where political elites across different ideologies hold welcoming stances, their relationship is moderate. Media salience merely increases the perceived importance and does not increase anti‐immigrant attitudes. Contributions and implications are discussed with respect to political elites' role.
Upcycling soybean meal through enzymatic conversion of insoluble fiber into soluble dietary fiber enhanced by ball milling
Authors: Deng Lingzhu , Chen Qiong , Ohm Jae‐Bom , Islam Shahidul , Rao Jiajia , Jin Zhao , Xu Minwei 
Published: July 2024

AbstractInsoluble dietary fiber (IDF) in soybean meal, due to the insolubility, is one of the major impediments to upcycle the soybean meal for its value‐added use. This study converted IDF to soluble dietary fiber (SDF) using ball milling and enzymatic hydrolysis of the IDF. The impact of ball milling and enzymatic hydrolysis on the physicochemical and functional properties of SDF was evaluated. Cellulase, hemicellulase, xylanase, galacturonase, and arabinofuranosidase were employed for hydrolyzing IDF. The results showed that ball milling significantly reduced the particle size of IDF, facilitating enhanced enzymatic hydrolysis and resulting in SDF with lower molecular weight and varied monosaccharide composition. The synergistic effect of ball milling and enzymatic processes with combination of cellulase–xylanase–galacturonase was evident by the improved conversion rates (69.8%) and altered weight‐averaged molecular weight (<5900 Da) of the resulting SDF. Rheological and microstructural analyses of the SDF gel indicated that specific enzyme combinations led to SDF gels with distinct viscoelastic properties, pore sizes, and functional capabilities, suitable for varied applications in the food and pharmaceutical sectors. This comprehensive evaluation demonstrates the potential of optimized physical bioprocessing techniques in developing functional ingredients with tailored properties for industrial use.