bluuebunny/crossref_metadata_2025_split huggingface dataset:
Thermal analysis and efficiency of an induction motor driven by a fault-tolerant multilevel inverter using FEM
Authors: Baptista Bruno R. O. , Mendes André M.S. , Cruz Sérgio M.A. 
Published: April 2015

Purpose– The purpose of this paper is to present a comparative study of the thermal behavior and efficiency of an induction motor fed by a fault-tolerant Three-Level Neutral Point Clamped (3LNPC) inverter, under normal conditions as well as after a post-fault reconfiguration, following an open-circuit fault in the inverter. For this purpose, a Matlab/Simulink model and three-phase induction motor models using a finite element method (FEM) software were developed. Besides, some experimental tests were conducted for different values of the induction motor load torque and speed reference to validate the models.Design/methodology/approach– To assess the thermal behavior and efficiency of the motor, electromagnetic and thermal models using a FEM software were developed. The coupling with the inverter drive is accomplished through a developed model in Matlab/Simulink which also includes the control system. The simulation tests were performed for a healthy and faulty inverter at different operating points of the three-phase induction motor. To validate the FEM models some experimental tests were performed.Findings– When the inverter operates in reconfigured mode the motor losses are higher and consequently temperature is higher and the motor efficiency is lower. The developed models are an alternative to a more detailed study of the motor when fed by a 3LNPC inverter and consequent optimization of the control system.Originality/value– With the developed tools, a better understanding of the motor behavior and performance is gained, allowing to forecast scenarios and optimize fault-tolerant control strategies for the drive.
Birla milks its employees for the creamiest leaders of the future
Authors: Rana Geeta , Goel Alok Kumar 
Published: April 2015

Purpose
– This paper aims to describe how Birla creates a strong pipeline of people who are ready to lead the organization in the future.

Design/methodology/approach
– It explains the origins of the group’s global-manufacturing leadership program (GMLP), the form it takes and the results it has achieved.

Findings
– It reveals that the program aims to shape the manufacturing leaders of tomorrow through exposing them to world-class technologies and processes, state-of-the-art research and continuous learning and development opportunities.

Practical implications
– It reveals that of the five GMLP candidates recruited in 2011, three have become independent unit heads, one in China and two in India.

Social implications
– It outlines the company belief that retaining and developing the skills of its existing workforce is at least as important as importing new talent when faced with increasing competition and growing pressure to cut costs in its main markets.

Originality/value
– It demonstrates that the program is designed to ensure that each participant is able to understand and anticipate customer needs, influence colleagues without too openly expressing authority and develop and communicate the company’s long-term vision.
Service quality research on China’s hospitality and tourism industry
Authors: Tsang Nelson K. F. , Lee Louisa Yee-Sum , Qu Hailin 
Published: April 2015

Purpose– The study aims to provide an inventory of the existing English and Chinese research on service quality in China’s hospitality and tourism industry. The study aims to identify the reasons for the lack of research on service quality in China’s hospitality and tourism industry and the ignorance of the Chinese language literature in the field.Design/methodology/approach– A synthesis review is conducted of 31 articles published in 11 leading Chinese and English academic journals from 1998 to 2013.Findings– Popular research themes are service quality management and evaluation in the hotel sector. The majority of the reviewed articles are empirical studies that adopt quantitative methods, and none of the English articles use qualitative methods. Recent studies tend to use sophisticated statistical techniques such as confirmatory factor analysis and structural equation modeling. Changes in disciplines, publication trends and statistical techniques are observed. The theoretical and practical contributions of the Chinese and English publications are compared, and recommendations are made for future research.Originality/value– This study is one of the first to review and compare the existing publications in the leading Chinese- and English-language journals. It provides a platform for scholars, especially non-Chinese literate researchers, to understand the research on service quality in the China hospitality and tourism industry.
Transitioning loyalty programs
Authors: Bowen John T , Chen McCain Shiang-Lih 
Published: April 2015

Purpose– The purpose of this study is to reflect on Bowen and Chen’s study and provide insight for researchers to help them build loyalty models that will fit the consumer behavior of Millennials and managers as they build customer loyalty with Millennials. In 2001, Bowen and Chen developed and implemented a research framework for hotel managers to identify attributes that will increase customer loyalty. Since 2001, a major shift has taken place: demographically, as Baby Boomers retire and pass on, Millennials will become the dominant generational segment.Design/methodology/approach– The authors use a review of literature to accomplish its purpose.Findings– The authors argue that the loyalty models developed for Boomers will not be a good fit for Millennials. Three propositions are presented in the paper to help researchers develop models that will explain the customer loyalty of Millennials.Research limitations/implications– Implications are presented for researchers wishing to investigate the antecedents and consequences of loyalty for Millennials.Practical implications– The transition from Boomers to Millennials creates a number of opportunities and challenges for managers, which are discussed in the paper.Originality/value– There has been a dearth of empirical research on customer loyalty models developed for Millennials. This paper is a commentary on past models developed for Boomers and the transition needed to develop models for Millennials. It is hoped this dialogue will spawn research that develops loyalty models for Millennials.
Revisiting talent management, work-life balance and retention strategies
Authors: Deery Margaret , Jago Leo 
Published: April 2015

Purpose
– This paper aims to examine the themes of talent management, work-life balance (WLB) and retention strategies in the hospitality industry. The study was undertaken through an analysis of the key themes in the most recent literature. The paper uses a framework incorporating organisational and industry attributes, personal employee dimensions, work-life conflict and organisational strategies and examines these in relation to whether job satisfaction, organisational commitment and employee retention improve.

Design/methodology/approach
– The paper uses employee turnover literature to underpin a discussion of successful talent management. Using a key word search in both the hospitality literature and more mainstream management research, it divides the literature into four themes, namely, employee attitudes, personal employee dimensions, WLB and organisational strategies for employee retention.

Findings
– The key findings emerging from this examination of the literature show that WLB appears to have become one of the key variables when addressing issues of employee management and retention. In the recent literature, the link between employee attitudes, such as job satisfaction and organisational commitment, personal dimensions, such as stress and alcohol abuse, and WLB have become closer and intertwined. These links assist in gaining more focussed strategies to assist in retaining talented staff.

Research limitations/implications
– The meta-analysis of relevant literature provides an understanding of recent thinking in the area of WLB, talent management and the retention of talented staff. The article reframes the key issues in light of changes in the work environment and presents a new framework for future research and industry application.

Practical implications
– Given that WLB has become such an important factor, it is critical that managers regularly monitor the levels of WLB being experienced by staff. As staff are not always aware of WLB being a problem until it is too late, managers will need to find appropriate methods for assessing the presence of problems in this area.

Social implications
– The development of WLB strategies within the hospitality industry will assist in providing a healthier lifestyle for employees. This will then positively impact on family and social relationships.

Originality/value
– The meta-analysis of relevant literature provides an understanding of recent thinking in the area of WLB, talent management and the retention of talented staff. The article reframes the key issues in light of changes in the work environment and presents a new framework for future research and industry application.
Finite element simulation on clothing pressure and body deformation of the top part of men’s socks using curve fitting equations
Authors: Zhang Mei , Dong Henan , Fan Xuerong , Dan Rui 
Published: April 2015

Purpose
– Objective appraisal of pressure comfort is the basement of optimal design of clothing. The purpose of this paper is to study a new method to appraise pressure comfort through displacement distribution, and then explored the multiple relationship between pressure and displacement on the lower leg cross-section using finite element method (FEM) and curve fitting.

Design/methodology/approach
– This paper presented a 2D simulation model of the lower leg cross-section consisting of three layer different mechanical properties, namely skin, soft tissue, and bone. Analyzed the relationship and variation tendency between contact pressure and strain, calculated the multiple relationship between pressure and displacement on the lower leg cross-section where located at the top part of men’s socks in detail, and then obtained the quadratic functional equation between angle and pressure/displacement ratio through segmented curve fitting using Origin 7.5 software.

Findings
– In this research work, the mathematical equation is obtained which describe the relationship between angle and pressure/displacement of the top part of men’s socks. On the premise of the known contact pressure values on the lower leg cross-section, the corresponding displacement values on the human body surface can be obtained by the functional equation under stress, and this displacement could be used as an objective evaluation index for pressure comfort. Based on these conclusions, the authors could provide theoretical reference for pressure prediction and optimizing the design of clothing.

Research limitations/implications
– This paper is unconcerned with the simulating of pressure, strain, and displacement distribution when dressing during the course of walking and running.

Originality/value
– The paper analyzed the relationship and variation tendency between contact pressure and strain using FEM, and then obtained the quadratic functional equation between angle and pressure/displacement ratio of the top part of socks. It can supply a new method to appraise pressure comfort.
The co-creation experience from the customer perspective: its measurement and determinants
Authors: Verleye Katrien 
Published: April 2015

Purpose
– Companies increasingly opt for co-creation by engaging customers in new product and service development processes. The purpose of this paper is to provide insight into the customer experience in co-creation situations and its determinants.

Design/methodology/approach
– The conceptual framework addresses the customer experience in co-creation situations, and its individual and environmental determinants. To examine the degree to which these determinants affect the customer experience in co-creation situations, the author starts by proposing and testing a multidimensional co-creation experience scale (n=66). Next, the author employs an experiment to test the hypotheses (n=180).

Findings
– Higher levels of customer role readiness, technologization, and connectivity positively affect different co-creation experience dimensions. The impact of these dimensions on the overall co-creation experience, however, differs according to customers’ expectations in terms of co-creation benefits. Therefore, the author concludes that the expected co-creation benefits determine the importance of the level of customer role readiness, technologization, and connectivity for the co-creation experience.

Originality/value
– This research generates a better understanding of the co-creation experience by providing insight into the co-creation experience dimensions and their relative importance for customers with different expectations in terms of co-creation benefits. Additionally, this research addresses the implications of customer heterogeneity in terms of expected co-creation benefits for designing co-creation environments, thereby helping managers to generate more rewarding co-creation experiences for their customers.
Service experiences beyond the direct use: indirect customer use experiences of smartphone apps
Authors: Dube Apramey , Helkkula Anu 
Published: April 2015

Purpose
– The purpose of this paper is to examine customers’ use experiences in a smartphone application (app) context. Apps have emerged as popular tools among marketing practitioners. In service research, however, smartphone apps, and their customers’ use experiences, have received limited attention.

Design/methodology/approach
– This paper provides a conceptual overview and draws on an empirical two-phase study comprising diary narratives of using a specific app and semi-structured interviews on the use of multiple apps by app users.

Findings
– Results show that indirect use experiences play an important role in the holistic service experience. Compared with direct experiences, indirect use experiences do not require the actual use of apps or direct contact with the user. Also the context, such as the time and location of app use, is important for both direct and indirect use experience.

Research limitations/implications
– This paper highlights indirect use experiences as a vital component of service experiences and encourages researchers not to restrict use experiences to direct use only. Indirect use experiences enable managers to gain deep insights into the everyday use experiences of current and potential customers.

Originality/value
– First, previous research on service experience has mainly focused on direct use experiences. This study highlights that indirect use experiences are an important part of the service experience. Second, to the best of the authors’ knowledge, this research is the first attempt to investigate the use experiences of smartphone apps in a service marketing context.
A multidimensional view of intellectual capital: the impact on organizational performance
Authors: Asiaei Kaveh , Jusoh Ruzita 
Published: April 2015

Purpose– The purpose of this paper is to empirically explore intellectual capital (IC) from a multidimensional perspective and its relationship with organizational performance (OP) within Iranian public listed companies.Design/methodology/approach– Survey data from Chief Financial Officers in 128 companies within Tehran Stock Exchange were collected and analyzed using partial least squares regressions.Findings– The findings suggest that organizational culture plays a significant role in developing human capital and structural capital while trust is a major determinant of all the IC components, namely human, structural, relational, and social capital. The results also confirm that the investment in human, structural, and relational capital could potentially bring about OP improvement in Iranian public listed companies.Practical implications– A synthesis of various sub-elements of IC supports executives in detecting, capturing, and assessing the different kinds of knowledge resources which must be taken into consideration individually for maximizing OP. Such multidimensional and comprehensive conceptualization of IC would assist organizations to remedy the inefficiency in the exploitation of IC and thereby providing a robust system in order to capture and measure IC more effectively.Originality/value– This study combines literature on IC across diverse academic fields. The multidimensional conceptualization of IC with four sub-dimensions (i.e. human, structural, relational, and social capital) as well as supplementing two antecedent constructs (trust and organizational culture) offer a more systematic manner to synthesize several knowledge-based drivers toward performance which have not been addressed simultaneously in a comprehensive framework.
Increasing OCB: the influence of commitment, organizational support and justice
Authors: Perreira Tyrone , Berta Whitney 
Published: April 2015

Purpose– The purpose of this paper is to describe the development of a coherent conceptual framework that could guide research that enhances our understanding of the factors that influence extra-role workplace behaviors and work performance in health care. In health-care settings, work performance is dependent upon worker’s extra-role behaviors.Design/methodology/approach– The authors draw upon theory and current research in the field of organizational behavior and work motivation to explain the relationships between extra-role behaviors (ERBs), commitment, perceived organizational support (POS) and justice. These behaviors are related to a number of factors, including one’s affective commitment, POS and organizational justice. The influence of most of these concepts on work outcomes has been established in disparate studies, but their precedence in terms of influencing extra-role behaviors is not well understood.Findings– An augmented framework is produced, incorporating concepts of relevance to work motivation and work attitudes. Propositions, predicated on research evidence, are offered.Research limitations/implications– Spontaneous, emotional and/or reflexive behaviors are not accounted for in the conceptual framework.Practical implications– By adjusting interaction with employees, managers can bring about positive effects, facilitating constructive ERBs, which can improve work performance and productivity, patient safety, care quality and enable cost savings.Originality/value– This paper offers a novel comprehensive framework based upon a comprehensive literature review.
The Air Mauritius story: how HR can impact company culture
Authors: Kaufman Ron 
Published: April 2015

Purpose
– The purpose of this paper is to show how HR can quickly impact, create and develop a company’s overall culture of service. When HR leaders seek to guide their companies through essential cultural changes, they can earn a seat at the table.

Design/methodology/approach
– Once a struggling airline, Air Mauritius took steps to overhaul its culture. This case study outlines the steps taken by the airline and explains how HR leaders can use those steps to play a more vital role in their companies.

Findings
– HR leaders should seek to make key cultural changes within a company, as they can lead to substantial measurable results. By creating a service culture, Air Mauritius returned to profitability, earned a 4-Star Skytrax rating and improved employee engagement and customer satisfaction.

Originality/value
– By shining a light on a unique company and its island home nation, this case study provides valuable advice to HR leaders on how they can use cultural changes to play a more significant role in their companies.
Lean Six Sigma tools in the hiring process
Authors: Sahay Pradeep 
Published: April 2015

Purpose
– The purpose of this paper is to examine how “Lean” principles from the manufacturing world can be adapted to create a best-in-class recruiting function and demonstrate the causal connection between the “value-added” recruiting activity and positive business results.

Design/methodology/approach
– This concept paper is based on practitioner experience in leveraging Lean Six Sigma tools in improving the efficiency and effectiveness of the talent acquisition process.

Findings
– Talent acquisition today is an activity fraught with risks – Did we hire the right person, the right skills the right fit? – and has the maximum impact on an organization bottom line. It is more than just posting a requisition and making an offer, but a series of sourcing activities, branding efforts, assessment processes and on-boarding activities and more – all designed to help an organization answer these key questions and find talent relevant to its business context. Appraising some of the evolving best practices in talent acquisition within the larger ambit of talent management issues facing organizations at large underscores the need for a new way of thinking about talent management.

Originality/value
– Being more innovative in sourcing and recruiting can give organizations a sustainable competitive advantage with visible impact on the bottom line.
Immunomodulatory effects of umbilical cord‐derived mesenchymal stem cells
Authors: Shawki Shereen , Gaafar Taghrid , Erfan Hadeel , El Khateeb Engy , El Sheikhah Ahmad , El Hawary Rabab 
Published: April 2015

ABSTRACTUmbilical cord blood (UCB) is of great interest as a source of stem cells for use in cellular therapies. The immunomodulatory effect of mesenchymal stem cells (MSCs) originating from bone marrow, adipose tissue and amniotic membrane has previously been reported. In this study, MSCs were isolated from UCB with the aim of evaluating their immunomodulatory effects on proliferation of PB lymphocytes by two different techniques; namely, 5‐bromo‐2‐deoxyuridine ELISA and a carboxy fluorescein diacetate succinimidyl ester flow cytometric technique. MSCs were isolated from UCB, propagated until Passage four, and then characterized for cell surface markers by flow cytometry and ability to differentiate towards osteocytes and adipocytes. Immunosuppressive effects on PB lymphocytes were examined by co‐culturing mitomycin C‐treated UCB MSCs with mitogen‐stimulated lymphocytes for 72 hr. Thereafter, proliferation of lymphocytes was detected by CFSE flow cytometry and colorimetric ELISA. The titers of cytokines in cell culture supernatant were also assayed to clarify possible mechanisms of immunomodulation. UCB MSCs suppressed mitogen‐stimulated lymphocyte proliferation, which occurs via both cell‐cell contact and cytokine secretion. Titers of transforming growth factor beta and IL 10 increased, whereas that of IFN‐γ decreased in the supernatants of co‐cultures. Thus, UCB MSCs suppress the proliferation of mitogen‐stimulated lymphocytes. However further in vivo studies are required to fully evaluate the immunomodulatory effects of UCB MSCs.