bluuebunny/crossref_metadata_2025_split huggingface dataset:
Performance measurement to drive improvements in healthcare practice
Authors: Elg Mattias , Palmberg Broryd Klara , Kollberg Beata 
Published: January 2014

Purpose
– The purpose of this study is to contribute to the knowledge base on how performance measurement drives improvements in healthcare practice.

Design/methodology/approach
– The study is based on a single in-depth case study. The critical incident technique (CIT) has been applied in order to identify significant occurrences of performance measurement in terms of events, incidents, processes, and issues identified by respondents from the case organization. These critical incidents have been analysed and interpreted using a theoretical framework suggesting that performance measurement may be applied for exploratory or regulatory purposes as well as ad hoc or continuously in healthcare practice.

Findings
– The study suggests that performance measurement may be a versatile method for driving improvement in healthcare organizations. Six types of activities directly or indirectly drive improvement in the clinical department: continuous follow-up in formal arenas and meetings; improvement work; professional efforts; goal deployment; reporting based on external demands; and creating awareness in everyday clinical work. Healthcare organizations that strive to practice performance measurement as a driver for improvement need to find infrastructures in which it is being integrated into the daily life of organizational healthcare practice.

Originality/value
– The study provides an original account of the prerequisites and actions for driving improvement through performance measurement in a healthcare setting. Since the operations management perspective in healthcare is significantly lacking, the study offers a unique perspective which may be the basis for both practice development and further scholarly inquiry and theory development.
Achieving quality performance and environmental sustainability through the genius loci of quality management systems
Authors: Ho Ying-Chin , Fan Liang-Chen 
Published: January 2014

Purpose– The purpose of this study is threefold. First, the authors will confirm the existence and the intensity of the latent “genius loci” within quality management systems. Second, the authors will confirm the extent of the genius loci with environmental sustainability. Finally, the authors will try to understand whether a quality management system's performance can be affected by its genius loci, and whether a quality management system's environmental sustainability performance can be affected by the extent of environmental sustainability in its genius loci.Design/methodology/approach– The extent of the genius loci in quality management systems and the genius loci with environmental sustainability are tested through higher-order confirmatory factor analysis.Findings– The findings of this study are as follows. First, genius loci partially exist in quality management systems. Second, the genius loci with the environmental sustainability concept also exist partially in certain respects. There is a lack of recognition and actions on environmental sustainability activities in organizations. The lack of recognition and actions leads to the unsatisfactory performance of quality management systems in environmental sustainability. As a result, business goals with environmental sustainability aspects cannot be fully supported and achieved.Originality/value– The results of this study can help small- and medium-sized OEM and ODM computer accessories companies in Taiwan and Southern China to understand the level of genius loci within their quality management systems and the extent that genius loci are linked with environmental sustainability. This understanding can be beneficial to them in achieving successful quality management systems with environmental sustainability.
Interlending and document supply: a review of the recent literature: 84
Authors: McGrath Mike 
Published: January 2014

Purpose
– The purpose of this paper is to provide a review of the literature concerning interlending and document supply.

Design/methodology/approach
– The paper is based on the reading of over 130 journals and related material.

Findings
– Some interesting findings on document supply including an important Outsell report on document suppliers and some research showing that whilst users expect and often make do with what is immediately available, nonetheless over half of the responders use document supply services. Some substantial pieces are reviewed on Big Deals including the dramatic growth in deposits as a result of toughening up the NIH mandate and some further articles on the UK Finch report on open access. The significant developments in Open Access are reflected once again in a lengthy section in this review.

Originality/value
– The paper represents a useful resource for librarians and others concerned with interlending and document supply as well as such related matters as resource sharing and open access.
Revisiting interlibrary loan best practices: still viable?
Authors: Kochan Carol , Leon Lars 
Published: January 2014

Purpose
– This paper seeks to evaluate the impact of the Group Interlibrary Loan Best Practices instituted by the Greater Western Library Alliance (GWLA) Libraries in 2002 and to examine whether these best practices are still viable today. The authors aims to provide an updated discussion on current best practices in both GWLA and other highly effective library consortia.

Design/methodology/approach
– The authors use a case study approach to identify areas where interlibrary loan best practices have improved service amongst the GWLA Libraries. In addition, the practices of other high performing consortia are included to further the discussion.

Findings
– The GWLA Libraries found that the best practices implemented in 2002 improved service by decreasing turnaround time and increasing patron access to alternate format types. Other library consortia are also using similar group best practices that improve resource sharing.

Research limitations/implications
– This article focuses mostly on the beneficial outcomes of the best practices and limits discussion of the problems and pitfalls encountered.

Originality/value
– Readers will gain an understanding of how instituting group best practices can improve interlibrary loan service and recognize the benefit of library groups.
Perceived significance of information security governance to predict the information security service quality in software service industry
Authors: Bahl Sanjay , Wali O.P. 
Published: January 2014

Purpose
– Information security is a growing concern in society, across businesses and government. As the offshore IT services market continues to grow providing numerous benefits, there are also perceived risks with respect to the quality of information security delivered in the supply chain. This paper aims to examine, as a case, the perceptions of Indian software services provider (service provider) employees with respect to information security governance and its impact on information security service quality that is delivered to customers.

Design/methodology/approach
– The paper provides a framework built upon the existing dimensions and instruments for total quality management and service quality, suitably modified to reflect the context of information security. SmartPLS, a structural equation modelling technique, has been used to analyse field survey data collected from across various Indian cities and companies.

Findings
– Significant finding is that information security governance in an IT outsourcing company providing software services has a highly significant impact on the information security service quality, which can be predicted. The paper also establishes that there is a positive relationship collectively between elements of information security governance and information security service quality.

Research limitations/implications
– Since data used in this study were taken solely from the responses of employees of outsourced service companies in India, it does not show if this translates into service improvements as perceived by the customer.

Practical implications
– Information security governance should be made an integral part of corporate governance and is an effective strategic technique, if software outsourcing business enterprises want to achieve a competitive edge, provide client satisfaction and create trust.

Originality/value
– The paper presents empirical data validation of the connection between information security governance and quality of service.
VirSense: a novel haptic device with fixed-base motors and a gravity compensation system
Authors: Mashayekhi Ahmad , Nahvi Ali , Yazdani Mojtaba , Mohammadi Moghadam Majid , Arbabtafti Mohammadreza , Norouzi Mohsen 
Published: January 2014

Purpose– This paper aims to present the design and implementation of VirSense, a novel six-DOF haptic interface system, with an emphasis on its gravity compensation and fixed-base motors.Design/methodology/approach– In this paper, the design and manufacture of the VirSense robot and its comparison with the existing haptic devices are presented. The kinematic analysis of the robot, design of the components, and manufacturing of the robot are explained as well.Findings– The proposed system is employed to generate a Virtual Sense (VirSense) with fixed-base motors and a spring compensation system for counterbalancing the torques generated by the weight of the links. The fixed bases of the motors reduce the system's effective mass and inertia, which is an important factor in haptic interface systems. A novel cabling system is used to transmit the motor torques to the end-effector. The spring-based gravity compensation system causes more reduction in the effective mass and inertia.Originality/value– This paper provides the details of the VirSense haptic device, its gravity compensation system, and a novel cabling power transmission.
A new asymmetrical mass distribution method on the analysis of universal “force-sensing” model for 3-DOF translational parallel manipulator
Authors: Yu Lingtao , Song Huajian , Wang Tao , Wang Zhengyu , Sun Liqiang , Du Zhijiang 
Published: January 2014

Purpose– The characteristic of static is quite important especially for the manipulator with force feedback. This paper aims to improve the traditional static model by considering the limitations such as lacking of versatility and ignoring gravity of links. For this purpose, a new asymmetric mass distribution method on the analysis of universal “force-sensing” model has been put forward to overcome the limitations.Design/methodology/approach– Through the forces and torques analysis of every link and the moving platform, the static model of 3-RUU manipulator is acquired. Then, based on the physical meaning analysis of every part in the static model of 3-RUU manipulator, a new asymmetric mass distribution method on the analysis of universal “force-sensing” model can be obtained.Findings– The correctness of the static model of 3-RUU manipulator is verified by simulation results based on Pro/Engineer software and Adams software. Furthermore, experiment results based on a manipulator similar to the Omega.3 manipulator indicate that the universal “force-sensing” model can be applicable to the above manipulator.Originality/value– A new asymmetric mass distribution method on the analysis of universal static mathematical model has been put forward. Based on physical meaning of the above method, the “force-sensing” model can be established quickly and it owns versatility, which can be applicable to the 3-RUU manipulator, the Omega.3 parallel manipulator and other similar manipulators with force feedback. In addition, it can improve the accuracy of the “force-sensing” model to a great extent.
Customer perceptions of the value of new packaging technologies
Authors: Hakola Jenni 
Published: January 2014

Purpose
– The purpose of this study is to examine the value formation and value perceptions of brand owners and retailers in the new digital packaging technology context. The focus of this study concerns the potential of new packaging technologies to offer new value dimensions compared with those offered by current technologies.

Design/methodology/approach
– The data were gathered via group interviews conducted in 11 organizations at the brand owner and retail levels. The interviewees consisted of marketing and packaging professionals. A grand tour method and a customer value determination (CVD) method were used as analysis tools.

Findings
– This study suggests a value category in the business-to-business context classifying the value drivers of packaging technologies at the product-, service-, and relationship-related levels. Value consists of sub-elements of both positive benefits and negative sacrifices.

Practical implications
– This article provides practical implications for organizations both to increase the benefits received through packaging technologies and decrease unavoidable sacrifices.

Originality/value
– This study extends the rather scarce knowledge pertaining to value creation and perception in the novel technology context. The value categorization offers a necessary complement to the existing literature concerning value in the business-to-business field.
Prophets and losses: the predictive impulse
Authors: J. Pech Richard 
Published: January 2014

Purpose
– The topic of forecasting and our (in)ability to predict the future should be regularly revisited as our memories seem incredibly short and forgiving of inaccurate and false predictions, as well as our failure to predict what should have been obvious. Forecasting is a critical stage of the strategizing process. Why are we still getting it wrong?

Design/methodology/approach
– Using a conceptual approach, this paper warns against placing too much faith in our predictive (in)abilities and attempts to address the question of why we continue to seek out and trust a flawed industry that profits from false prophecy.

Findings
– Humans have always found comfort in soothsayers and mystics. Where once they came in the guise of tribal witch doctors, today many appear as economists, strategists, and consultants. Our need for security is readily exploited by people claiming to know the future. We receive pleasure from the act of cooperation and therefore prefer to believe rather than disbelieve. We place faith in myths rather than facts, and we fail to see what in hindsight should have been obvious.

Originality/value
– This paper acts as a warning. Forecasting is about identifying patterns and themes and designing multiple response scenarios. Myths and magic have no place in the modern business world, and those who claim to “know” the future are really only speculating or lying – no one can “see” the future. Strategists can only reflect on the past, speculate in an informed manner, and design multiple alternative responses. The anomalous event, the pattern breaker, the surprise, will always be with us. The best we can do is to prepare for what might occur, and operate on the basis that just because something has been with us for a long time, it may not be with us forever.
Vendor selection strategy for IT outsourcing: the weighted-criteria evaluation technique
Authors: Watjatrakul Boonlert 
Published: January 2014

Purpose
– Most firms select their information technology outsourcing (ITO) vendors based on the two methods of the weighted-criteria evaluation technique – the “qualification score plus the lowest bid price for the highest price score (QS-LBHPS)” and the “qualification score plus the average bid price for the middle price score (QS-ABMPS).” This paper aims to understand whether these two methods provide the same or different results of vendor selection and how the proportional weights of a vendor's qualification and bid price affect the vendor selection results under the two methods.

Design/methodology/approach
–In total, 1,000 experimental tests were carried out using the developed spreadsheet template to examine vendor selection results of the two methods (QS-LBHPS and QS-ABMPS) and compare the vendor selection results under three conditions of vendors’ qualification and price weights. A correspondence analysis was also used to determine the proximal relationships among the selection results of the weighted criteria technique under the comparable methods.

Findings
– The results indicate that, when using the two methods of the weighted criteria technique for a vendor selection, the selection results are significantly correspondent. In addition, the proportions of qualification and price weights affect the selection results under the two methods. The different proportions of qualification and price weights under the two methods yield the same selection results rather than different results.

Originality/value
– This study fills the gap in ITO literatures concerning the vendor selection strategy. No empirical studies have been undertaken to compare the results of vendor selection under the two methods of the weighted-criteria evaluation technique. The findings enable a firm's selection team to apply the weighted-criteria evaluation technique effectively and realize that vendor selection results are altered based on the predefined proportions of qualification and price weights.
Performance expectancy and use of enterprise architecture: training as an intervention
Authors: T. Hazen Benjamin , Kung LeeAnn , G. Cegielski Casey , Allison Jones-Farmer L. 
Published: January 2014

Purpose– Enterprise architecture (EA) aligns information systems with business processes to enable firms to reach their strategic objectives and, when effectively employed by organizations, can lead to enhanced levels of performance. However, while many firms may adopt EA, it is often not used extensively. The purpose of this paper is to examine how performance expectancy (PE) and training affect the degree to which organizations use EA.Design/methodology/approach– The paper employed a survey method to gather data from IT professionals, senior managers, and consultants who work within organizations that have adopted EA. Covariance-based structural equation modeling was used to analyze the research model and test the hypotheses.Findings– The paper found PE to be a significant predictor of EA use. In addition, training is also shown to enhance use of EA while also playing a mediating role within the relationship between PE and use of EA.Research limitations/implications– The study is limited by the focus only on training as an intervention. Other mediators and/or moderators such as top management support and organization culture may also play an important role and should be examined in future studies. Nonetheless, the study demonstrates the critical role that training can play in facilitating widespread use of EA within organizations.Practical implications– Widespread use is a critical success factor for organizations that want to gain the maximum possible benefit from EA. To achieve extensive use, the study suggests that organizations that adopt EA should consider implementing a formal and robust education and training program.Originality/value– This study extends the research on information technology training by examining the role of training as an intervention within the technology acceptance paradigm. The paper also contributes to the literature regarding post-adoption innovation diffusion by demonstrating the efficacy of organizational training in promoting widespread usage.
The impact of identity on anxiety during wiki editing in higher education
Authors: Richard Cowan Benjamin , A. Jack Mervyn 
Published: January 2014

Purpose
– Although wikis are common in higher education, little is known about the wiki user experience in these contexts and how system characteristics impact such experiences. The purpose of this paper is to explore experimentally the hypothesis that changing the anonymity of identity when editing wikis will impact significantly on user editing anxiety and that this may be dependent on the type of edit being conducted.

Design/methodology/approach
– This hypothesis was explored using a controlled experiment study whereby users were given excerpts to include in their own words on a wiki site used for a psychology course. Users edited the wiki anonymously, using a pseudonym relevant to the context (a matriculation number) and using a full named identity. Users were also either asked to add content to the wiki or to delete and replace content on the wiki site.

Findings
– The paper found that users experienced significantly less anxiety when editing anonymously compared to when editing with a pseudonym or full name and that the type of edit being conducted did not impact the anxiety felt.

Originality/value
– The research highlights that the effects of anonymity discussed are also in operation in a wiki context, a more fundamentally anonymous context compared to blogs, bulletin boards or general computer-mediated communication tools.
Cognitive-behavioural therapy for schizophrenia in a forensic mental health setting
Authors: Williams Emma , Ferrito Martha , Tapp James 
Published: January 2014

Purpose
– The efficacy of cognitive-behavioural therapy (CBT) for schizophrenia in community and general psychiatric settings has been widely investigated and its practice recommended in primary and secondary care. In secure forensic mental health services the evidence is less established. The purpose of this paper is to evaluate the effectiveness of group CBT for schizophrenia in a high secure hospital.

Design/methodology/approach
– In all, 27 male forensic patients completed a manualised CBT group and were compared on primary and secondary outcomes to patients receiving treatment as usual (TAU). Primary outcomes were positive and negative symptoms as measured by the Scale for the Assessment of Positive Symptoms (SAPS), Scale for the Assessment of Negative Symptoms (SANS) and the Psychotic Symptom Rating Scales (PSYRATS). A secondary outcome was interpersonal functioning as measured by the Inventory of Interpersonal Problems (IIP-64).

Findings
– CBT participants showed improvement on negative symptoms; affective flattening, alogia, anhedonia and avolition; in comparison to participants in TAU. CBT participants also showed reductions in delusions and hallucinations on the SAPS but not the PSYRATS. TAU participants improved on positive symptoms as measured by the PSYRATS. CBT participants showed reductions in overall interpersonal problems, and most notably in being socially inhibited and self-sacrificing. No iatrogenic effects of treatment were found; improvements in depression anxiety and stress were reported by group completers, which contrasted to experiences of the TAU group.

Research limitations/implications
– Absence of random allocation to CBP or TAU groups retains the risk of recruitment bias. Findings are preliminary given the sample size. Multiple outcome assessments increase risk of a type I error.

Practical implications
– CBT for schizophrenia can be effective with clients in secure forensic mental health settings. Improvements in negative symptoms and interpersonal functioning appear to be particular gains. Self-report measures might be subject to specific demand characteristics in such settings.

Originality/value
– The evaluation includes a comparator group in a high secure setting, which is typically absent in reported evidence for this population (Blackburn, 2004). The study also investigated changes in interpersonal functioning, which has previously been noted as an important but absent outcome in CBT for psychosis (Haddock et al., 2009). Iatrogenic outcomes were also considered in the evaluation to ensure no adverse effects were experienced from treatment.