bluuebunny/crossref_metadata_2025_split huggingface dataset:
Reliability and validity of the “leadership competencies and engaging leadership scale”
Authors: Alban-Metcalfe Juliette , Alimo-Metcalfe Beverly 
Published: January 2013

Purpose– The aim of this paper is to present evidence of the reliability and validity of the “Local Government 360 (LG360)”, a diagnostic tool for assessing both competent and engaging leadership behaviour among managers and professionals in local government.Design/methodology/approach– The paper argues that the assessment of both leadership competencies (the “what”) and engaging leadership behaviours (the “how”) is essential for a valid diagnosis of individuals' strengths and developmental needs.Findings– Evidence is presented of the internal consistency (reliability) and the criterion and discriminant validity of the tool, among an opportunity sample comprising 288 local government staff, of whom 143 were female and 77 male; 58 were from a Black and Minority Ethnic background and 220 were White.Practical implications– Data on the impact of leadership behaviour on direct reports, provided by the LG360, are powerful in providing evidence to emphasise that the way in which a leader behaves can have a significant effect on staff attitudes and wellbeing at work.Originality/value– Although a number of 360-tools are available, only in a small number of cases are their psychometric properties, particularly empirical evidence of their criterion and discriminant validity, reported.
Data recording aids in acute admissions
Authors: Williams Dean T. , Hoare David , Shingler Guy , Fairweather Charlie , Whitaker Christopher 
Published: January 2013

PurposeClinical data capture and transfer are becoming more important as hospital practices change. Medical record pro‐formas are widely used but their efficacy in acute settings is unclear. This paper aims to assess whether pro‐forma and aide‐memoire recording aids influence data collection in acute medical and surgical admission records completed by junior doctors.Design/methodology/approachDuring October 2007 to January 2008, 150 medical and 150 surgical admission records were randomly selected. Each was analysed using Royal College of Physicians guidelines. Surgical record deficiencies were highlighted in an aide‐memoire printed on all A4 admission sheets. One year later, the exercise was repeated for 199 admissions.FindingsInitial assessment demonstrated similar data capture rates, 77.4 per cent and 75.9 per cent for medicine and surgery respectively (Z=‐0.74, p=0.458). Following the aide‐memoire's introduction, surgical information recording improved relatively, 70.5 per cent and 73.9 per cent respectively (Z=2.01, p=0.045). One from 11 aide‐memoire categories was associated with improvement following clinical training. There was an overall fall in admission record quality during 2008‐9 vs 2007‐8.Research limitations/implicationsThe study compared performance among two groups of doctors working simultaneously in separate wards, representing four months' activity.Practical implicationsHospital managers and clinicians should be mindful that innovations successful in elective clinical practice might not be transferable to an acute setting.Originality/valueThis audit shows that in an acute setting, over one‐quarter of clinical admission data were not captured and devices aimed at improving data capture had no demonstrable effect. The authors suggest that in current hospital practice, focussed clinical training is more likely to improve patient admission records than employing recording aids.
Quality improvement tools for chronic disease care – more effective processes are less likely to be implemented in developing countries
Authors: Jawad Hashim Muhammad , Prinsloo Adrianna , Mirza Deen M. 
Published: January 2013

PurposeChronic disease services may be improved if care management processes (CMPs), such as disease‐specific flowsheets and chronic disease registries, are used. The newly industrialized Gulf state health service has underdeveloped primary care but higher diabetes prevalence. This paper's aim is to investigate care management processes in United Arab Emirates (UAE) primary care clinics to explore these issues.Design/methodology/approachA cross‐sectional survey using self‐administered questionnaires given to family physicians and nurses attending a UAE University workshop was used to collect data.FindingsAll 38 participants completed the questionnaire: 68 per cent were women and 81 per cent physicians. Care management processes in use included: medical records, 76 per cent; clinical guidelines, 74 per cent; chronic disease care rooms, 74 per cent; disease‐specific flowsheets, 61 per cent; medical record audits, 57 per cent; chronic disease nurse‐educators, 58 per cent; electronic medical records (EMR), 34 per cent; and incentive plans based on clinical performance, 21 per cent. Only 62 per cent and 48 per cent reported that flowsheets and problem lists, respectively, were completed by physicians. Responses to the open‐ended question included using traditional quality improvement (QI) approaches such as continuing education and staff meetings, but not proactive systems such as disease registries and self‐management.Research limitations/implicationsThe study used a small, non‐random sample and the survey instrument's psychometric properties were not collected.Practical implicationsChronic disease care CMPs are present in UAE clinics but use is limited. Quality improvement should include disease registries, reminder‐tracking systems, patient self‐management support and quality incentives.Originality/valueThis report highlights the lag regarding adopting more effective CMPs in developing countries.
Service quality in automated teller machines: an empirical investigation
Authors: Narteh Bedman 
Published: January 2013

PurposeThe aim of this paper is to identify the dimensions of Automated Teller Machine (ATM) service quality and to evaluate customers’ perceptions of the relative importance of these dimensions.Design/methods/approachA structured questionnaire gleaned from the literature and focused group studies was used to collect data from 530 ATM customers of 15 banks in Ghana. Descriptive statistics, exploratory and confirmatory factor analysis, as well as multiple regression, were used to identify the relative importance of the dimensions of ATM service quality.FindingsThe paper identified five dimensions of the “ATMqual” model. In order of importance, these dimensions are reliability, convenience, responsiveness, ease of use and fulfillment.Practical implicationsThe variables of the ATMqual scale provide practical levers for bank managers to improve customer experience with ATMs. The relative importance of the factors identified in the study also provide managers with a guide as to which issues to focus on in order to improve the efficiency and effectiveness of the ATMs.Originality/valueThe paper provides a theoretical basis for conceptualising ATM service quality. The resulting dimensions, referred to as the ATMqual, thus address the paucity of a robust research in conceptualising and testing the dimensions of ATM service quality. Apart from the improved theoretical insight, the dimensions identified also provide bank managers with better understanding of and means to better manage customers’ ATM experiences.
Bank of America Merrill Lynch taps the talent of those who have taken time out
Authors: Fullerton Michelle 
Published: January 2013

PurposeThe purpose of this paper is to describe Bank of America Merrill Lynch's returning‐talent program, introduced as the company wanted to find a way to tap into the talent pool of people who have taken time out of work to care for family members.Design/methodology/approachThe paper explains the reasons for the program, the form it takes and the results it has achieved.FindingsThe paper reveals that, as a lack of confidence can be a barrier for mothers returning to work, the bank wanted a program, which helped them to realize that their previous experience is valuable and relevant. It also wanted mothers to embrace the new skills they have likely acquired, as running a family and home combines many management, budgeting and often diplomacy skills.Practical implicationsThe paper explains that the three‐day workshop helps participants to identify their strengths, motivation and newly‐developed skills; contains exercises to help to develop an action plan for returning to work; and provides practical examples on how participants can hone their CVs and prepare for interviews.Social implicationsThe paper explains that Bank of America Merrill Lynch partnered Mumsnet – the online network run by mothers, for mothers – to publicize the program, which is part of the Mumsnet family‐friendly program for developing and promoting family‐friendly practices in business.Originality/valueThe paper reveals how the bank is helping to put people who have been out of employment for three years or more back in touch with the world of work.
A manufacturer moving upstream: triadic collaboration for service delivery
Authors: Finne Max , Holmström Jan 
Published: January 2013

PurposeThe purpose of this paper is to explore servitization in the context of the service supply chain, particularly the effects of the relationship between the subsystem supplier and the end user on the supplier's as well as on the supply chain's ability to provide industrial services. In addition, it aims to present a solution to overcome the challenges of lack of this relationship.Design/methodology/approachA case study incorporating an explorative design science approach identifies a theoretically novel and practically relevant problem in the field of service supply chain management. The study combines empirical data collection; systematic conceptualization of means and ends; evaluation of proposed solutions in iterative‐ and action‐oriented cycles; and theoretical explanation of the observed phenomena and outcomes.FindingsBy establishing a triadic operational model with an integrator and end user, the subsystem supplier can servitize within a supply chain in which the end user relationship is controlled by the integrator. This enables the combining of critical service provision capabilities: supplier's maintenance‐related capabilities and integrator's end user access.Research limitations/implicationsFurther research is needed to determine the importance of managing the transition to subsystem suppliers in different types of industrial service supply chains. Because these observations and proposals are based on a single case study, the authors cannot draw conclusions as to how they apply to manufacturers in different problem situations.Practical implicationsThe paper presents a decision‐making procedure that describes how a subsystem supplier opting for cooperation in the service supply chain can formulate a coherent set of triadic operational models with intermediaries and end users.Originality/valueThe paper shows how servitization takes place on supply chain level.
E‐procurement and supply chain performance
Authors: Hsin Chang Hsin , Tsai Yao‐Chuan , Hsu Che‐Hao 
Published: January 2013

PurposeThe aim of this study is to discuss the relationship between e‐procurement and supply chain performance.Design/methodology/approachBoth interviews with practicing managers and an empirical study were conducted in the current study. Interviews with four practicing managers were conducted to gather the practical insights of the theoretical framework. Empirical data were collected from 108 Taiwanese enterprises.FindingsThe paper found that partner relationships, information sharing, and supply chain integration can represent the processes through which e‐procurement contributes to supply chain performance. Supply chain integration has the highest standardized total effect on supply chain performance.Research limitations/implicationsFuture studies could more systematically analyze the relationships among e‐procurement, supply chain integration and supply chain performance. Cross‐level analysis is also worthy of investigation when considering the influence of technology‐usage characteristics.Practical implicationsCompared to partner relationships and information sharing, supply chain integration has more influences on supply chain performance. Therefore, this study suggests that a joint‐learning practice can be implemented for properly managing supply chains (e.g. know‐how collaboration, mutual competency creation).Originality/valueThis paper contributes to the literature by proposing and testing the influences of partner relationships, information sharing, and supply chain integration. This allows a strategic viewpoint when implementing e‐procurement systems intended to improve supply chain performance.
Indicators of sustainable business practices: Woolworths in South Africa
Authors: Dos Santos Maria A.O. , Svensson Göran , Padin Carmen 
Published: January 2013

PurposeThe purpose of this paper is to demonstrate how Woolworths, a South African retail chain, evaluates and controls its sustainable business practices using economic, environmental and social indicators.Design/methodology/approachA content analysis of Woolworths' comprehensive 2008‐2011 sustainability and annual reports examined how this retail chain evaluates and implements its sustainable business practices.FindingsThe results indicate that such indicators play a significant role in evaluating and implementing various Woolworths' business practices aimed at sustainability. In addition, Woolworths' comprehensive governance system ensures that its sustainable business practices are implemented and targets achieved.Research limitations/implicationsThe case study demonstrates that businesses can remain profitable, while at the same time protecting the natural environment and striving for sustainable business practices.Practical implicationsThis example demonstrates how government influence, institutional mechanisms and senior management commitment to a project ultimately has gone some way to minimise barriers to the adoption of sustainable practices.Originality/valueThe example provides not only a seed of knowledge for others in retailing, but also guidance to both practice in general and theory in the field of sustainable business practices. It demonstrates how an organization has taken strategic action, extended this beyond the firm's boundaries and into the supply chain. The case study illustrates how one organization can act as the change agent in the network.
Telecommunications regulation and the institutional foundation of the Palestinian Authority
Authors: Dhaher Omar 
Published: January 2013

PurposeThis paper aims to determine the most possible telecommunications regulatory system for the Palestinian Authority by investigating its institutional foundations. The paper highlights the problem of setting sophisticated institutions in fragile states that do not fully control their resources and investigates possible solution in terms of foreign investments.Design/methodology/approachThe paper follows a qualitative research approach in two parts. The first part examines the institutional endowment framework set by Levy and Spiller and Levy and Spiller but considers critique of the framework. It also investigates institutional problems in fragile states in order to identify similar patters identified in Levy and Spiller framework. The second part focuses on the Palestinian Authority institutional foundations. Data are collected through interviews with key stakeholders of the Palestinian telecommunications sector.FindingsThe case of the Palestinian Authority shows a mix of political investment cycles and a genuine attempt of regulatory reforms. Endogenous fragility of the government magnified the effect of corruption and the maintenance of business‐politicians ties. Also, the Palestinian telecommunications sector suffers from exogenous fragility in terms of Israeli control of radio spectrum, international gateway, and importing of equipment. Inability of the Palestinian Authority to invoke GATS BTA conflict resolution mechanism and the crucial role foreign investors played to secure release of spectrum for the second mobile operator indicates the need for the Palestinian Authority to attempt attracting foreign investment. However, foreign investments require regulatory effectiveness that the Palestinian Authority lacks; thus eliminating endogenous fragility becomes a prerequisite to exogenous fragility.Originality/valueThis paper sheds light on problems regarding setting up an institution‐based regulatory system in unstable states. It contributes to the argument that “one size fit all” might not be the answer for some countries, especially fragile ones.
An Improvement Engine for empowered change in healthcare
Authors: Siverbo Kristian , Eriksson Henrik , Wijk Helle 
Published: January 2013

PurposeThe purpose of this article is to describe how an Improvement Engine methodology, based on self‐assessment and everyone's involvement, can be used in order to stimulate change and what experience and results it can generate.Design/methodology/approachThis article describes how an Improvement Engine was developed and used at Sahlgrenska University Hospital to stimulate change and what experience and results it generated. The principles behind the methodology were everyone's involvement, self‐assessment, incremental change and learning. The data were collected in interviews and analysed using a content analysis approach. The strengths, weaknesses, opportunities and threats were analysed and mapped to context, content, process and output.FindingsThe evaluation shows that the Improvement Engine methodology has advantages concerning involvement and dialogue but needs improvement in terms of information about the project.Practical implicationsExamples of how the Improvement Engine can be applied are discussed.Originality/valueThe intention is to shed light on what kind of issues managers must deal with when they try to stimulate change in a healthcare setting. The Improvement Engine methodology developed and used shows that the empowerment approach is a promising avenue for change in healthcare.
Patient satisfaction with nursing care and related hospital services at the National Hospital of Sri Lanka
Authors: Senarath Upul , Gunawardena Nalika S. , Sebastiampillai Benedict , Senanayake Arosha , Lekamge Sachintha , Seneviratna Anushka , Jinadasa Madushan , Wijeratne Dilshan 
Published: January 2013

PurposeThis paper aims to assess patient satisfaction with nursing care and related hospital services, and association between satisfaction and patient characteristics at the National Hospital of Sri Lanka (NHSL).Design/methodology/approachA systematically selected sample of 380 patients warded for three to 90 days in general surgical/medical units was interviewed on discharge. Data were collected using a satisfaction instrument previously developed and validated for the same setting, that contained 36 items under five sub‐scales. Multiple logistic regression analyses were used to identify factors associated with satisfaction in each sub‐scale.FindingsThe paper finds that the majority of respondents were males (61 percent), aged 35‐64 years (70 percent), educated to GCE (O/L) and above (61 percent), and previously hospitalized (66 percent). The proportion satisfied with “interpersonal care” was 81.8 percent, “efficiency and competency”, 89.7 percent, “comfort and environment”, 59.2 percent, “cleanliness and sanitation”, 48.7 percent, and “personalized and general information”, 37.4 percent. Males reported higher satisfaction (OR varied from 2.29‐2.87, p < 0.001) than females. Patients with GCE (A/L) were less satisfied with “comfort and environment” (OR=0.45, p < 0.05) and “cleanliness and sanitation” (OR=0.45, p < 0.05) compared with those educated below grade 5. Satisfaction with “comfort and environment” was lower among patients from medical (OR=0.51, p < 0.01) rather than from surgical units.Practical implicationsQuality can be improved by assuring comfort, cleanliness, sanitary facilities in wards, and provision of general and personalized instructions. Nursing staff should understand patient characteristics and their expectations when providing care.Originality/valueThis is the first study that described patient satisfaction with nursing care and related supportive services using a validated instrument at the NHSL. The study highlighted aspects of dissatisfaction and recognized patient characteristics that predict satisfaction.
Overconfidence and endogenous information acquisition
Authors: Liang Tian 
Published: January 2013

PurposeThe purpose of this paper is to examine the implications of overconfidence for information acquisition and market efficiency.Design/methodology/approachThe paper studies a model of a competitive market with both overconfident and rational traders endogenously acquiring costly differential information.FindingsThe paper shows that overconfident traders acquire more information than do rational traders, and improve market informational efficiency by making price more informative than in a fully rational market.Originality/valueThis result is in contrast with Odean where information acquisition is exogenous, and overconfidence worsens price quality. Therefore, it may be crucial to incorporate endogenous information acquisition into models of overconfidence.
The Substantive Representation of Women—Does Issue-Salience Matter? Party Politicization and UK Westminster Elections 1945–2010
Authors: Chaney Paul 
Published: January 2013

Research Highlights and Abstract This article Responds to recent calls for a more holistic approach to studying the substantive representation of women (SRW). Specifically, it explores the nexus between the SRW and issue-salience. A theoretically-informed review of the literature and analysis of party manifestos in UK elections 1945–2010 both confirm that this matters to contemporary understanding of the SRW. Extends existing understanding of the substantive representation of women by reviewing relevant theory and providing new, empirical research findings. Heeds earlier calls for the combination of content and critical discourse analysis in policy studies. Thus this mixed methodology responds to earlier calls for social research to ‘humanize’ quantitative data by focusing on language and meaning related to specific phenomena, notably from political actors’ perspectives. Includes a future research agenda emerging from the present study. It is one that will extend contemporary understanding of the substantive representation of women and generate debate and further research. The following discussion responds to recent calls for a more holistic approach to studying the substantive representation of women (SRW). It uses mixed methods to explore the nexus between the SRW and issue salience in the manifesto discourse of UK state-wide elections 1945–2010. The data show that issue salience does matter to the SRW because it is part of on-going patterns and processes of party politicization linked to electoral cycles. The present findings also affirm that whilst there has been a trend of increasing issue salience over the post-war period, the SRW has also been subject to periods of set-back and reversal. Thus its status amongst competing policy priorities remains ‘fragile’; in turn, this raises issues of institutional sexism in the formative, agenda-setting phase of parties’ public policy-making.