bluuebunny/crossref_metadata_2025_split huggingface dataset:
Unlocking the potential of upstream social marketing
Authors: Gordon Ross 
Published: September 2013

Purpose
– Social marketing scholars have posited that influencing policy makers, regulators, managers and educators can help address societal problems “upstream”. Applying “upstream social marketing”, these groups can be treated as target audiences, and through use of marketing techniques, advocacy, stakeholder engagement, and informing evidence based policy making, their behaviour can be influenced to engender pro-social outcomes, for example through policy change. However, examples and guidance on how upstream social marketing can be effectively employed to successfully alter the structural environment is lacking. This article aims to unlock the potential of upstream social marketing by examining how it can be systematically employed.

Design/methodology/approach
– The article examines the development of the upstream social marketing concept in the extant literature, and presents some guiding principles, before analysing the case study of minimum unit pricing of alcohol in Scotland. The failure to comprehensively employ upstream social marketing in this case is compared with the successful use of upstream social marketing in tobacco control.

Findings
– The article suggests that heretofore, upstream social marketing has not always been systematically applied using social marketing principles. Guidance on upstream social marketing is presented, and thoughts on the trajectory of the concept for the future are offered.

Originality/value
– The paper identifies guidelines for unlocking the potential of upstream social marketing, and suggests areas in which future research and writings are required to help develop the concept.
The value of health and wellbeing: an empirical model of value creation in social marketing
Authors: Zainuddin Nadia , Russell-Bennett Rebekah , Previte Josephine 
Published: September 2013

Purpose– The purpose of this paper is to investigate the role of multiple actors in the value creation process for a preventative health service, and observe the subsequent impact on key service outcomes of satisfaction and customer behaviour intentions to use a preventative health service again in the future.Design/methodology/approach– An online self-completion survey of Australian women (n=797) was conducted to test the proposed framework in the context of a free, government-provided breastscreening service. Data were analysed using Structural Equation Modelling (SEM).Findings– The findings indicate that functional and emotional value are created from organisational and customer resources. These findings indicate that health service providers and customers are jointly responsible for the successful creation of value, leading to desirable outcomes for all stakeholders.Practical implications– The results highlight to health professionals the aspects of service that can be managed in order to create value with target audiences. The findings also indicate the importance of the resources provided by users in the creation of value, signifying the importance of customer education and management.Originality/value– This study provides a significant contribution to social marketing through the provision of an empirically validated model of value creation in a preventative health service. The model demonstrates how the creation and provision of value can lead to the achievement of desirable social behaviours – a key aim of social marketing.
Successful implementation of CRM in luxury hotels: determinants and measurements
Authors: Sarmaniotis Christos , Assimakopoulos Costas , Papaioannou Eugenia 
Published: September 2013

PurposeValid measurement scales for predicting the adoption of hoteliers’ customer‐centric orientation are in short supply. The present research develops and validates a new scale for a specific variable, i.e. Management Attitudes Towards Customer‐Centric Orientation (MATCCO). Furthermore, this research attempts to identify some broad determinants for a successful CRM system implementation and propose a research model depicting possible relationships among MATCCO, broad determinants and profit.Design/methodology/approachA structured questionnaire has been developed in order to accomplish the research objectives. Data were collected from 86 Greek luxury hotels. Accepted methodology was used to construct the measure, factor analysis to determine the CRM key success factors (KSFs) and Pearson correlation, ANOVA and discriminant analysis to test the proposed model. Additionally, qualitative research was conducted in two Greek luxury hotels.FindingsA reliable and valid measure of MATCCO was constructed. Four CRM KSFs were identified. The research model was verified and proposed confirming relationships among MATCCO, CRM KSFs and company profit. Cases analysis showed that effective customer communication strategy, IT infrastructure and suitable organizational strategy are the KSFs of CRM implementation provided that hoteliers are positive toward customer‐centric orientation.Research limitations/implicationsThe results of this study are applicable to luxury hotels.Practical implicationsThere is a necessity of checking the level of MATCCO before undertaking a CRM implementation project. Further, the results of this study highlight some crucial factors that influence successful CRM implementation in the hotel lodgings.Originality/valueThe main contribution of the paper is the construction of the multi‐item measure of hoteliers’ customer‐centric orientation.
Foreign ownership and financial information
Authors: Bolak Mehmet , Diyarbakirlioglu Erkin , Süer Ömür 
Published: September 2013

PurposeThe purpose of this paper is to examine the foreign ownership patterns in local stocks in an emerging capital market, i.e. the Istanbul stock exchange (ISE), to derive insights into the linkage between foreign investors’ equity‐level preferences and the information provided by the corresponding firm's financial statements.Design/methodology/approachThe data consists of foreign ownership share in non‐financial stocks over the period 2004‐2008 in the ISE. Given the time‐series cross‐sectional span of our data set, we run our regression analyses of the foreign ownership of Turkish stocks on various firm‐specific financial characteristics.FindingsOur analyses suggest that foreign investors are more likely to hold shares in firms with larger market capitalization and those with low leverage and book‐to‐market ratios. Overall, the results provide suggestive evidence on the asymmetric information hypothesis between local and non‐local investors and, accordingly, useful insights into the equity home bias puzzle.Practical implicationsFrom a practical viewpoint, understanding the impact of firm‐level characteristics on foreign investors’ preferences may provide valuable insights about the reasons and timing of foreign inflows or outflows of capital, to people at managerial positions.Originality/valueThe examination of the foreign ownership at a security level is expected to contribute into the ongoing debate on the determinants of cross‐border portfolio holdings, in general, and the reasons of the persistent home bias worldwide, in particular.
Teacher students as future entrepreneurship educators and learning facilitators
Authors: Lepistö Jaana , Ronkko Maria‐Leena 
Published: September 2013

PurposeThis paper aims to explore the perceptions of teacher students regarding entrepreneurship education and how they understand entrepreneurship as part of their future pedagogical work.Design/methodology/approachData were collected in 2010, 2011, and 2012 from the essays of 257 teacher students. The data were then analysed through a phenomenological approach.FindingsOn the basis of the results, we categorise teacher students into three types: sceptics, followers, and innovators.Research limitations/implicationsThe study was limited to teacher students at the Department of Teacher Education at Rauma. The data were collected during an Entrepreneurship and Citizenship course under the Teacher Education programme.Practical implicationsThe most important and necessary requirement for developing entrepreneurship education for future teachers is to clearly define the aforementioned concept. A learning environment should enable teacher students to approach the topic in an informal manner, allowing them to comfortably compare different critical views. Further maximising the benefits of such an environment necessitates fostering a relaxed and encouraging learning atmosphere, as well as multi‐professional cooperation. The “leading extract” of entrepreneurship education must be based on education and pedagogy, instead of on market forces.Originality/valueEarly entrepreneurship research concentrates on what entrepreneurship means and includes, how it should be realised, and what the responses are to related educational initiatives. The current work focuses on the conclusions teacher students draw about entrepreneurship/enterprise education and what kind of entrepreneurship/enterprise education is presently a part of teacher education.
Personality or environment? A comprehensive study on the entrepreneurial intentions of university students
Authors: Sesen Harun 
Published: September 2013

PurposeThis paper aims to describe and empirically test a comprehensive model on the entrepreneurial intentions of the university students in which some individual and environmental factors were included. Also, the strengths of individual and environmental factors’ influence are compared.Design/methodology/approachA questionnaire survey was completed by a random sample (n=356) of business administration, health sciences and law faculty students across two Turkish universities. Results were based on correlation and regression analysis.FindingsResults indicate that as individual factors locus of control and entrepreneurial self‐efficacy (ESE) and as environmental ones social network and access to capital have significant impacts on entrepreneurial intentions of students. However, the results showed that the university environment does not have any significant impact.Research limitations/implicationsSelf‐report bias and cross‐sectional data are possible limitations. Longitudinal studies in the future may have different results.Originality/valueThe paper demonstrates that ESE is the most important factor on the entrepreneurial intention and besides social network contributes as the second factor. Also it puts personality as the dominant factor of entrepreneurial intention of students. However, paper introduces that the university environment does not have any significant impact on the entrepreneurial intentions. This result adds to the academic literature on entrepreneurial intention and offers several implications especially for university directors about entrepreneurship education.
“I can’t be arsed”
Authors: Prowse Alicia , Delbridge Rachel 
Published: September 2013

PurposeThe purpose of this paper is to explore the university course trajectories of students from entry to a 3‐year full‐time undergraduate programme, to graduation with an honours degree, in the light of their self‐reported motivations to study. This small‐scale investigation took place at a UK Higher Education Institution (HEI).Design/methodology/approachA small‐scale survey using the Academic Motivation (to study) Scale was administered to 102 students on entry to a full‐time undergraduate degree course in an interdisciplinary information‐based department in a UK HEI. The students’ motivation profiles were assessed in relation to their trajectory through the degree course and selected students were interviewed just prior to graduation.FindingsThe report focuses on the pattern of student motivations – in general students who achieved “good” degrees were likely to have lower motivation and students achieving “not so good” degrees were likely to self‐report higher levels of both autonomous and controlled motivations. Whilst the small sample size and individual variation may partly explain these results, interviews with a small number of participants allowed some further explication of these patterns.Research limitations/implicationsBecause of the complexity of variables potentially involved in studies relating to motivation, the focus of this study was practitioner reflection. Thus, it examines self‐reported motivations measured on a established scale and ‘success’ in terms of progression and attainment. The research findings were from a small cohort study in a convenience sample of 102 students in a particular context, so there are necessarily limits on the generalisability of the study.Practical implicationsElements around student achievement and progression related to their motivation are identified, and may contribute to effective design of learning experiences that students “can be arsed” to engage in.Originality/valueNew empirical data are reported which provide an insight into student attitudes to study and the applicability of teacher responses, which are briefly discussed in relation to socio‐cognitive and socio‐cultural perspectives.
Predicting entrepreneurial intentions when satisfactory employment opportunities are scarce
Authors: Vinogradov Evgueni , Kolvereid Lars , Timoshenko Konstantin 
Published: September 2013

PurposeThe present survey seeks to investigate the moderating effect of the availability of employee positions on the configuration of intention to start a business in the post‐Soviet context. The research question is whether the perceived availability of employment opportunities moderates the relationship between entrepreneurial intention and its antecedents.Design/methodology/approachThe sample for this study consists of 276 military officers from the Armed Forces of Ukraine who transferred into the reserve and undertook a retraining programme designed by a Norwegian business school.FindingsThe results indicate that the availability of satisfactory employment moderates the relationship between subjective norm (SN) and entrepreneurial intentions, so that the SN is even more important when employment opportunities are scarce. In contrast with this result, the availability of satisfactory employment opportunities was found not to have a moderating effect on the relationship between attitudes and intentions or the relationship between perceived behavioural control (PBC) and intentions.Research limitations/implicationsWhen jobs are scarce, the intention to start a business is more strongly influenced by the extent of support from relatives, friends and significant others. In such conditions, it is important that individuals are surrounded by people who are willing to support them if they engage in an entrepreneurial endeavour. Business training programmes aimed at improved attitudes and PBC are also expected to be effective in crises and in transitional economies. The limitations of this study are related to the possibility of generalizing results from a study in a specific context, and the use of an imperfect measure of perceived availability of employment opportunities.Originality/valueThe availability of employee positions, as an alternative to an entrepreneurial career path, plays an important part in the configuration of the intention to start a venture. The attractiveness of alternative career options should be included in future studies of entrepreneurial intentions and endeavours.
The perceptions of contractor's and landlord's representatives in the refurbishment of tower blocks
Authors: Chileshe Nicholas , Khatib Jamal M. , Farah Mohamed 
Published: September 2013

PurposeThe first paper, entitled “The perception of tenants in the refurbishment of tower blocks” (Facilities, Vol. 31, No. 3/4), argued that refurbishment was the best option that a local authority could undertake to improve tower blocks. The study also found that refurbishment maintained local communities by keeping families together and sustained the environment. This paper aims to present and examine similar views from the contractor's and landlord's representatives on several aspects affecting the refurbishment processDesign/methodology/approachA literature review is used to identify the perceived problems and benefits of refurbishment. A qualitative approach comprising semi structured interviews and questionnaires was used to collect data from three contractors or service providers of the refurbishment process and two landlords' representatives, namely the clerk of works drawn from the housing association. The sample data are analysed using frequency analysis and content analysis.FindingsRefurbishment as opposed to demolition was identified as a viable option for achieving sustainability. There were some divergent views among the respondents concerning the achievements to be gained from refurbishments. The project managers identified “client satisfaction”, and “within budget and time”. The senior site manager chose “a better way of life” and “improved security”. The quantity surveyor opted for “profit‐oriented”, finally, “provision of decent homes at affordable prices” was identified by the senior clerk of works. The knowledge of the council funding mechanisms for refurbishment works among the respondents ranged from adequate to ideal. The contractor's representatives exhibited limited knowledge.Practical implicationsThe findings of the study provide practical value for contractor's and landlord's (housing association) representatives within the construction industry confronted with the decision of whether to undertake some refurbishment works. Some lessons learned could also improve the housing stock or asset management strategies for the landlord's representatives.Originality/valueThe paper is original in the sense that it identifies how the contractor's and landlord's (housing association) representatives as drawn from different professional background rate the reasons, benefits, and practicalities of undertaking refurbishment works of tower blocks or high rise buildings. The study also provides some insights on the contractor's and landlord's (housing association) representative's knowledge and awareness of sustainable development, and councils' funding mechanisms for undertaking refurbishment works.
Occupant stimulus response workplace productivity and the vexed question of measurement
Authors: Purdey Brian 
Published: September 2013

PurposeThe purpose of this paper to develop a better understanding of the behavioural challenges in workplace performance evaluation and how the issues raised regarding validity and reliability of Likert scales could be addressed in future occupant surveys.Design/methodology/approachA review of the literature was conducted to identify some of the more important issues in occupant evaluations of built environment performance. Disparate fields of research were particularly given the changing nature of the workplace and work itself. The appropriateness of the Likert scale was then examined in some depth, with evaluation data presented by this method analysed to gauge the extent of error in reporting self‐assessed or perceived workplace productivity.FindingsThe review points to significant challenges in obtaining valid and reliable information in occupant self‐evaluations of workplace performance using linear Likert scales. When the occupant rating is negative, arithmetic means were found to be significantly lower than geometric means. The converse was found to be true for positive ratings. Magnitude estimation using a free modulus approach has been shown to be potentially free of bias and scale limitationsResearch limitations/implicationsThe survey data available for analysis were limited, but the implications of the findings for the credibility of workplace performance evaluation are significant given the widespread use of linear Likert scales. Researchers are encouraged to pursue the questions raised and test the propositions further.Practical implicationsWith modern work becoming more complex, information rich, mobile and team oriented, more sophisticated occupant performance evaluation tools and methods are needed to replace simplistic self‐assessment questionnaires.Originality/valueThis paper addresses the paucity of research into the validity and reliability of self‐assessed measures for workplace productivity. It integrates findings from disparate fields including aviation and cognitive functioning. It presents a stronger behavioural emphasis in evaluation, while encouraging the development of more effective measurement methods.
Learning from lean management – going beyond input‐output thinking
Authors: Jylhä Tuuli , Junnila Seppo 
Published: September 2013

PurposeThe aim of the research is to address why facility management (FM) processes do not support customer value creation.Design/methodology/approachAn in‐depth analysis of the value creation process in the industry was analysed with 15 interviews and a workshop based around a case process. The study considers the current value creation processes against the theory of lean management.FindingsThe lack of literature shows that the overall value creation process has been neglected. The case findings indicate that the FM process does not support comprehensive customer value creation. The FM process has been structured based on agreements, not on value creation. A lot of effort has aimed to improve the value adding FM process, but not to minimise the unavoidable non‐value adding, i.e. waste activities, from the process.Research limitations/implicationsThe study is conducted in a globally operating organisation in Finland and, due to similarities, the results could also be applied in other countries to bring new insight and direction to value creation.Practical implicationsThe methods and practices of lean management can be used by FM organisations to gain better understanding of their own value creation processes.Originality/valueThis paper offers an eye‐opener for researchers and FM companies on the possibilities that lean management may offer.
Numerical analysis of the fin spacing effect on the horseshoe vortex system evolution in a two-rows finned-tube heat exchanger
Authors: Voguelin Simo Tala Jules , Russeil Serge , Bougeard Daniel , Harion Jean-Luc 
Published: September 2013

Purpose
– In finned-tube heat exchangers, the array of tubes generates three-dimensional vortices at fin-tube junctions. Theses vortices known as horseshoe vortex (HSV) system are responsible of flow mixing and heat transfer increase. The purpose of this paper is to focus on the effect of the fin spacing on the formation, the spatial evolution and dissipation of the HSV system at fin-tube junctions in a two-rows finned-tube heat exchanger. The global characterisation of the heat exchanger performance is also presented.

Design/methodology/approach
– The flow structure is numerically analysed through the use of computational fluid dynamics tools. The different vortices of the HSV system are highlighted and quantitatively analysed at each fin-tube junction with vorticity, wall shear stress analysis and two-dimensional streamline plots around tubes.

Findings
– The results show that the primary and secondary vortices of the HSV system have antagonistic behaviors with respect to the azimuthal angle variation. The optimum fin spacing ratio E/D that generates the most intense first primary vortex in the HSV system lies between 0.20 and 0.25. Similar observation are made on the thermalhydraulic performance of the heat exchanger as j/f exhibits a maximum value for a fin spacing ratio E/D=0.25.

Research limitations/implications
– A detailed URANS simulation shows that even if the flow remains steady in the core of the heat exchanger, unsteady behavior is noticed in the wake of the second tube.

Originality/value
– In this study, the flow topology is quantitatively analysed in successive radial planes around heat exchanger tubes. The strong effect of the fin spacing on the HSV generation and dissipation is deeply analysed.