bluuebunny/crossref_metadata_2025_split huggingface dataset:
Profiting from customer relationship management
Authors: Herhausen Dennis , Schögel Marcus 
Published: September 2013

Purpose
– This study aims to examine the direct and moderating effects of generative learning on customer performance.

Design/methodology/approach
– The authors test the relationships between customer relationship management (CRM) capabilities, generative learning, customer performance, and financial performance with a cross industry survey of CEOs and senior marketing executives from 199 firms. Partial least squares are used to estimate the parameters of the resulting model.

Findings
– The results reveal that generative learning affects customer performance directly. Moreover, the interaction of CRM capabilities and generative learning contributes to customer performance. This finding suggests that firms need a well-developed generative learning orientation to fully benefit from translating new insights resulting from CRM capabilities into establishing, maintaining, and enhancing long-term associations with customers, and vice versa.

Research limitations/implications
– The main limitations are those that typically apply to cross-sectional surveys. Although several steps were taken to reduce the concern of key informant bias and common method variance, dependent and independent variables were collected from the same source at a single moment in time.

Practical implications
– Ceteris paribus, an increase of generative learning orientation by one unit (seven-point scale) can command an increase of up to 7 percent of the average customer performance due to its direct and interaction effect. Because even small changes in customer performance have a strong impact on financial performance, this finding indicates a remarkable and substantial result for managers.

Originality/value
– Though previous research provides evidence of the adaptive learning consequences of CRM, a review of the literature reveals a lack of studies that analyze the importance of generative learning orientation for successful CRM.
“The five fingers of my hand”: human capital and well-being in SMEs
Authors: Galabova Lidia , McKie Linda 
Published: September 2013

Purpose
– This paper aims to explore the SME managers' understanding of, and attitudes towards human capital (HC) and well-being as factors impacting on the business performance of their organisations.

Design/methodology/approach
– The study from which this paper reports included qualitative data collected through 42 semi-structured interviews with senior managers of SMEs from growth industries in the service sector. Research was undertaken in three European Union countries: Scotland (UK), Finland and Bulgaria. These countries are considered to be at different stages in the development of a knowledge-based economy (KBE) and innovation.

Findings
– It is evident that whilst SME managers are interested in knowledge, skills and experience as key elements of HC, peoples' soft skills and attributes, such as attitude, willingness and ability to learn and develop, and enthusiasm about the(ir) work are often considered more important. HC is seen as potentially an abundant resource, providing scope for competitive advantage at both personal and enterprise levels.

Practical implications
– The key findings from this paper inform future policy and HRM practices in respect to the development of a KBE through highlighting positive impacts for SMEs' strategy management practice.

Social implications
– The key findings from this paper inform future policy and HRM practices in respect to the development of a KBE through highlighting positive impacts for SMEs' strategy management practice.

Originality/value
– This paper indentifies SME managers recognition of individual's potential to gain new knowledge coupled with a willingness to learn as important – and often more so than formal knowledge and experience. It gives valuable insights about well-being viewed through the prism of SME management. It offers opportunities for personal development as well as the acquisition of new knowledge and skills. These can have a positive impact on potential employability and also the evaluation job content.
Select genealogy sites for librarians: a survey
Authors: Richey Nancy 
Published: September 2013

Purpose
– -- This article seeks to introduce librarians and paraprofessionals to genealogical information sources.

Design/methodology/approach
-- Free and subscription genealogical/family history information research sources were reviewed in order to provide a selection of resources appropriate as an introduction to the basics of genealogical research.

Findings
-- The genealogist, just like any other patron, has moved beyond use of only the traditional printed research tools. Librarians must be prepared to handle the variety of in-person and electronic requests from this growing population.

Research limitations/implications
-- Due to innumerable and diverse genealogical information sources, it is impossible to review all of sites. However, the author offers a comprehensive overview of the most used and recommended sources.

Originality/value
-- This article provides a needed introduction to genealogical and family history resources for the general reference librarian and paraprofessional, with the ultimate objective of providing germinal knowledge and foundational confidence when offering genealogical reference services.
Unique properties of cluster of differentiation 93 in the umbilical cord blood of neonates
Authors: Ikewaki Nobunao , Sonoda Tohru , Inoko Hidetoshi 
Published: September 2013

ABSTRACTIt has previously been reported by these authors that cluster of differentiation (CD) 93 is co‐expressed on naive T‐lymphocytes (CD4+CD45RA+ cells) in neonatal umbilical cord blood cells (UCBCs) but not on normal adult peripheral blood cells (PBCs). In this study, expression of CD93 on other lymphocyte subsets and the concentration of soluble formed CD93 (sCD93) in serum or culture supernatants from neonatal umbilical cord blood (UCB) was examined. It was found that CD93 is also co‐expressed on CD2+, CD16+, CD56+ or CD25+ cells in the lymphocyte population of neonatal UCBCs, but not on normal adult PBCs. The concentrations of sCD93 in serum and culture supernatants from neonatal UCB were significantly greater than those from normal adult peripheral blood. The concentrations of sCD93 in culture supernatants from neonatal UCBCs and normal adult PBCs treated with phorbol 12‐myristate 13‐acetate (PMA) were significantly enhanced compared with those without PMA treatment. The degree of enhancement of sCD93 by PMA in culture supernatants from neonatal UCBCs was significantly greater than that of normal adult PBCs and enhancement of sCD93 by PMA in the culture supernatants from neonatal UCBCs and normal adult PBCs was significantly suppressed by PKC inhibitor. Interestingly, the high concentration of serum sCD93 in neonates was significantly decreased in sera from infants at 1 month after birth. Expression of CD93 on the lymphocyte population of PBCs from infants at 1 month after birth was also significantly decreased, compared with that for neonatal UCBCs. These findings indicate that CD93 in neonatal UCB has unique properties as an immunological biomarker.
No evidence for long‐term increases in biomass and stem density in the tropical rain forests of Australia
Authors: Murphy Helen T. , Bradford Matt G. , Dalongeville Alicia , Ford Andrew J. , Metcalfe Daniel J. 
Published: September 2013

Summary

Pervasive increases in biomass and stem density of tropical forests have been recorded in recent decades, potentially having significant implications for carbon storage, biodiversity and ecosystem function. This trend is widely considered to be the result of multidecadal and global scale growth stimulation arising from increases in atmospheric CO2 and temperatures. However, contrasting patterns have been recorded across the tropics, and the role of disturbance in driving biomass and stem dynamics has been highlighted as an alternative explanation.

Australian tropical forests have rarely been assessed in pan‐tropical analyses of long‐term dynamics. We have measured recruitment, mortality and growth in 20 permanent plots in tropical forest across north‐eastern Australia since 1971. We assess changes in plot level above‐ground live biomass (AGB) and stem density, and compare our results with those documented over a similar time frame in the neo‐tropics.

No significant increase in AGB was found over the 40‐year time period. Above‐ground biomass tended to increase over the first two decades of the monitoring period and decrease in the final two with gain terms (growth and recruitment) lower than loss terms (mortality) by the final decade (2000s). Stem density significantly decreased over the monitoring period with recruitment consistently lower than mortality. There was large variation in individual plots in their pattern of AGB and stem density changes over time which was consistent with the response of each plot to known disturbance events, including cyclones, pathogen outbreaks and drought.

Our results are in contrast to those described for neo‐tropical plots which appear to show a widespread pattern of increasing growth and stem density.

Synthesis. The trend towards increasing biomass and stem density of tropical forests described for the neo‐tropics does not necessarily reflect patterns in areas of the tropics where large‐scale natural disturbances are relatively frequent. Australian tropical rain forests are either not increasing in productivity in response to global change, or cyclones and other regional and local mechanisms of change mask any evidence of larger‐scale patterns.
Occupational therapy and dementia care: A survey of practice in the Republic of Ireland
Authors: McGrath Margaret , O'Callaghan Claire 
Published: September 2013

Background/aimThere is a growing body of research to support the role of occupational therapy in dementia care. However, little is known about the extent to which this research is translated into occupational therapy practice. This study addresses this gap by considering current occupational therapy practice in the field of dementia care in Ireland.MethodsA cross‐sectional online survey was used to gather data about current practice. Convenience sampling and snowball recruitment techniques were used to recruit occupational therapists. Data were analysed using a combination of descriptive statistics and content analysis.ResultsForty‐seven therapists responded to the survey. The majority of respondents worked in primary care and provided services for people with early stage or mild dementia. Assessment practices were primarily focussed on cognitive screening and functional performance. Limited attention was paid to occupational participation. Interventions typically addressed environmental modification, assistive devices and compensatory strategies. The ability of therapists to apply research evidence to practice appears to be strongly constrained by practice and organisational demands.ConclusionThere is a need for a global occupational therapy strategy to support knowledge translation in dementia care. At present although occupational therapists are aware of research evidence they face significant barriers in applying this evidence in practice.
Changes in bacterial metabolism as a response to dissolved organic matter modification during protozoan grazing in coastal Cantabrian and Mediterranean waters
Authors: Baña Zuriñe , Ayo Begoña , Marrasé Cèlia , Gasol Josep M. , Iriberri Juan 
Published: September 2013

SummaryWe explored how marine dissolved organic matter (DOM) altered by bacterial growth and protozoan grazing modify the metabolism of Southeastern Cantabrian Sea (CS) and NW Mediterranean Sea (MS) coastal bacterial communities. Major metabolic features were measured in treatments with half of the natural water replaced by water with different DOM quality, characterized by fluorescent DOM analysis and collected from key times of the predator–prey curve. In both ecosystems, protozoan‐altered DOM led to similar increases in bacterial carbon demand (238% and 213%) and decreases in bacterial growth efficiency (BGE: 56% for the CS and 46% for the MS). These low BGEs were caused by similar bacterial production but much higher bacterial respiration rates, which in turn were positively related to aminopeptidase activity. However, in the CS bacterial community dominated by Bacteroidetes (41%), the enhanced hydrolytic activity was produced at a lower metabolic cost than in the MS, dominated by SAR11 (47%), which suggests a better adaptation of Bacteroidetes to the DOM altered during protozoan grazing. These results highlight protozoan grazing as a relevant factor influencing BGE in coastal ecosystems, and relate bacterial community composition to the major metabolic processes that result after a change in the quality of marine DOM.
Cob gene pyrosequencing enables characterization of benthic dinoflagellate diversity and biogeography
Authors: Kohli Gurjeet S. , Neilan Brett A. , Brown Mark V. , Hoppenrath Mona , Murray Shauna A. 
Published: September 2013

SummaryDinoflagellates in marine benthic habitats living epiphytically on macroalgae are an important but highly understudied group of protists. Many produce toxins that can have severe economic impacts on marine‐based economies, and improved monitoring tools are required to enhance the management of toxin‐related hazards. We analysed the distribution and diversity of epibenthic dinoflagellates inhabiting eight sites in Cocos (Keeling) Islands, Papua New Guinea, and Broome and Exmouth, Western Australia. We used pyrosequencing approaches based on two DNA barcoding marker genes – 18S ribosomal RNA (rRNA) and mitochondrial cytochrome b (cob) – and compared these to an approach based on clone libraries (197 sequences) using the cob gene. Dinoflagellate sequences accounted for 133 [64 unique operational taxonomic units (OTU)] out of 10 529 18S rRNA gene sequences obtained from all samples. However, using the dinoflagellate specific assay targeting the cob gene marker, we obtained 9748 (1217 unique OTU) dinoflagellate sequences from the same environmental samples, providing the largest, to date, set of dinoflagellate cob gene sequences and reliable estimates of total dinoflagellate richness within the samples and biogeographic comparisons between samples. This study also reports the presence of potentially toxic species of the genera Gambierdiscus, Ostreopsis, Coolia, Prorocentrum and Amphidinium from the above‐mentioned geographical regions.
Metabolic versatility of toluene‐degrading, iron‐reducing bacteria in tidal flat sediment, characterized by stable isotope probing‐based metagenomic analysis
Authors: Kim So‐Jeong , Park Soo‐Je , Cha In‐Tae , Min Deullae , Kim Jin‐Seog , Chung Won‐Hyung , Chae Jong‐Chan , Jeon Che Ok , Rhee Sung‐Keun 
Published: September 2013

SummaryDNA stable isotope probing and metagenomic sequencing were used to assess the metabolic potential of iron‐reducing bacteria involved in anaerobic aromatic hydrocarbon degradation in oil spill‐affected tidal flats. In a microcosm experiment, 13C‐toluene was degraded with the simultaneous reduction of Fe(III)‐NTA, which was also verified by quasi‐stoichiometric 13C‐CO2 release. The metabolic potential of the dominant member affiliated with the genus Desulfuromonas in the heavy DNA fraction was inferred using assembled scaffolds (designated TF genome, 4.40 Mbp with 58.8 GC mol%), which were obtained by Illumina sequencing. The gene clusters with peripheral pathways for toluene and benzoate conversion possessed the features of strict and facultative anaerobes. In addition to the class II‐type benzoyl‐CoA reductase (Bam) of strict anaerobes, the class I‐type (Bcr) of facultative anaerobes was encoded. Genes related to the utilization of various anaerobic electron acceptors, including iron, nitrate (to ammonia), sulfur and fumarate, were identified. Furthermore, genes encoding terminal oxidases (caa3, cbb3 and bd) and a diverse array of genes for oxidative stress responses were detected in the TF genome. This metabolic versatility may be an adaptation to the fluctuating availability of electron acceptors and donors in tidal flats.
Proteomic characterization of the acid tolerance response in Lactobacillus delbrueckii subsp. bulgaricus CAUH1 and functional identification of a novel acid stress‐related transcriptional regulator Ldb0677
Authors: Zhai Zhengyuan , Douillard François P. , An Haoran , Wang Guohong , Guo Xinghua , Luo Yunbo , Hao Yanling 
Published: September 2013

SummaryTo overcome the deleterious effects of acid stress, Lactobacillus delbrueckii subsp. bulgaricus (L. bulgaricus) elicits an adaptive response to acid stress. In this study, proteomics approach complemented by transcriptional analysis revealed some cellular changes in L. bulgaricus CAUH1 during acid adaptation. We observed an increase of glycolysis‐associated proteins, promoting an optimal utilization of carbohydrates. Also, rerouting of the pyruvate metabolism to fatty acid biosynthesis was observed, indicating a possible modification of the cell membrane rigidity and impermeability. In addition, expression of ribosomal protein S1 (RpsA) was repressed; however, the expression of EF‐Tu, EF‐G and TypA was up‐regulated at both protein and transcript levels. This suggests a reduction of protein synthesis in response to acid stress along with possible enhancement of the translational accuracy and protein folding. It is noteworthy that the putative transcriptional regulator Ldb0677 was 1.84‐fold up‐regulated. Heterologous expression of Ldb0677 was shown to significantly enhance acid resistance in host strain Lactococcus lactis. To clarify its role in transcriptional regulation network, the DNA‐binding specificity of Ldb0677 was determined using bacterial one‐hybrid and electrophoretic mobility shift assay. The identification of a binding motif (SSTAGACR) present in the promoter regions of 22 genes indicates that it might function as a major regulator in acid stress response in L. bulgaricus.
Dispersal limitation structures fungal community assembly in a long‐term glacial chronosequence
Authors: Cline Lauren C. , Zak Donald R. 
Published: September 2013

SummaryMicrobial communities in soil mediate biogeochemical processes; however, understanding forces shaping their composition and function remains a gap in our ecological knowledge. We investigated phylogenetic turnover and functional gene composition of saprotrophic fungi along a 4000‐year glacial chronosequence. A direct relationship between β‐diversity and geographic distance, a proxy for time since deglaciation, indicated that dispersal limitation shapes saprotrophic fungal communities. Further, we infer that dispersal limitation may also influence fungal functional properties as metabolic potential and functional richness increased with site age. Despite attempts to minimize environmental variation, a direct relationship between β‐diversity and biogeochemical differences across sites indicated that environmental filtering further shapes fungal community composition. However, environmental filtering was overshadowed by the effect of dispersal limitation when tested by multiple regression. Fungal β‐diversity and composition of functional genes involved in plant litter decay were unrelated, suggesting that functional traits are not phylogenetically conserved across this chronosequence. Our study suggests that dispersal limitation operates in structuring present‐day fungal community composition and functional potential. Further, we demonstrate the need to integrate functional and phylogenetic approaches to more accurately portray microbial communities and their functional capacities.
Improving Quality and Safety of Care Using “Technovigilance”: An Ethnographic Case Study of Secondary Use of Data from an Electronic Prescribing and Decision Support System
Authors: DIXON‐WOODS MARY , REDWOOD SABI , LESLIE MYLES , MINION JOEL , MARTIN GRAHAM P. , COLEMAN JAMIE J. 
Published: September 2013

Context“Meaningful use” of electronic health records to improve quality of care has remained understudied. We evaluated an approach to improving patients’ safety and quality of care involving the secondary use of data from a hospital electronic prescribing and decision support system (ePDSS).MethodsWe conducted a case study of a large English acute care hospital with a well‐established ePDSS. Our study was based on ethnographic observations of clinical settings (162 hours) and meetings (28 hours), informal conversations with clinical staff, semistructured interviews with ten senior executives, and the collection of relevant documents. Our data analysis was based on the constant comparative method.FindingsThis hospital's approach to quality and safety could be characterized as “technovigilance.” It involved treating the ePDSS as a warehouse of data on clinical activity and performance. The hospital converted the secondary data into intelligence about the performance of individuals, teams, and clinical services and used this as the basis of action for improvement. Through a combination of rapid audit, feedback to clinical teams, detailed and critical review of apparent omissions in executive‐led meetings, a focus on personal professional responsibility for patients’ safety and quality care, and the correction of organizational or systems defects, technovigilance was—based on the hospital's own evidence—highly effective in improving specific indicators. Measures such as the rate of omitted doses of medication showed marked improvement. As do most interventions, however, technovigilance also had unintended consequences. These included the risk of focusing attention on aspects of patient safety made visible by the system at the expense of other, less measurable but nonetheless important, concerns.ConclusionsThe secondary use of electronic data can be effective for improving specific indicators of care if accompanied by a range of interventions to ensure proper interpretation and appropriate action. But care is needed to avoid unintended consequences.