bluuebunny/crossref_metadata_2025_split huggingface dataset:
For better or for worse?
Authors: Ranaweera Chatura , Menon Kalyani 
Published: September 2013

Purpose– The authors aim to study the direct and moderating effects of relationship age, continuance commitment and satisfaction on the generation of positive and negative word of mouth (P/NWOM).Design/methodology/approach– Hypotheses based on the notion of liability of adolescence and the motivation to generate P/NWOM were tested with data collected through a survey of a random sample of customers of fixed-line telephone users.Findings– Relationship age adversely impacts PWOM and the effect of satisfaction on both P/NWOM. Continuance commitment increases NWOM and causes dissatisfied customers to generate greater NWOM while not affecting the PWOM of satisfied customers. Satisfaction shows a significant non-linear effect on WOM.Research limitations/implications– Future research could conduct longitudinal or experimental work to explicate the causal mechanisms underlying these cross-sectional survey results. Research could also extend these results to a B-B context.Practical implications– Results offer strong evidence of a dark side to long-term customer relationships. Recommendations focus on managing long-term relationships and perceptions of continuance commitment to minimise adverse effects.Originality/value– As far as the authors know, this research is the first to offer a theoretically grounded explanation of the direct and moderating effects of relationship age on P/NWOM behaviour. Results challenge the premise of long-term customers being a panacea for numerous problems faced by firms. Findings also help explain the contradictory results in prior research on the effects of continuous commitment on WOM.
From receiving to achieving
Authors: Lefroy Kathryn , Tsarenko Yelena 
Published: September 2013

Purpose– The goal of this study is to examine the influence of resources provided to nonprofit organisations by corporate partners on the achievement of nonprofits' social and organisational objectives, accounting for mediation effects of dependence and relationship. This goal is investigated from the perspective of nonprofit organisations.Design/methodology/approach– Following 20 preliminary in-depth interviews, an online survey was administered to people working in nonprofit industry who had experience working with their organisation's corporate partnership. With 273 completed questionnaires, the authors tested the model with mediation analyses, using bias-corrected bootstrap confidence intervals method.Findings– Although reputation, non-financial resources and cash investments have strong and positive effects on achieving social and organisational objectives, these relations are fully mediated by dependence and relationship between partners. Further analysis shows that relationship is a significantly stronger mediator than dependence on the effect of reputation in regards to the achievement of both sets of objectives.Originality/value– This article builds on marketing knowledge, using resource dependence theory to focus on the effects of corporate-provided resources on nonprofit organisations; a topic largely unexplored in extant literature. It is the first study to operationalise and empirically examine the specific effects of different types of resources on specific nonprofit performance objectives.
Integrating consumer characteristics into the stochastic modelling of purchase loyalty
Authors: Rungie Cam , Uncles Mark , Laurent Gilles 
Published: September 2013

Purpose
– This paper aims to extend a widely used stochastic model of purchase loyalty to include covariates such as demographics, psychographics and geodemographics. Potentially, this allows covariates to explain variations in brand performance measures (BPMs) such as penetration/reach, average purchase frequency, sole buying, share of category requirements, repeat purchase and so forth. The result is to integrate consumer-based segmentation into previously unsegmented stochastic models of brand performance.

Design/methodology/approach
– This paper describes a model for predicting BPMs. Covariates are then introduced into the model, with discussion of model specification, model estimation, overall model assessment, and the derivation of generalised theoretical BPMs. The outcome is a practical procedure for behavioural loyalty segmentation.

Findings
– The implications for strategy and management in applying covariates to the BPMs are considerable. Where there are concentrations of consumers with high repeated purchase/consumption, then many aspects of the marketing mix will be affected. An investigation of the role of covariates in understanding BPMs in the laundry detergent market is presented as an example, and ways for market analysts to display results are demonstrated.

Originality/value
– Despite the fact that BPMs are the best operationalisation of behavioural loyalty, until now there has not been a model to evaluate the impact of consumer characteristics as covariates on these BPMs. This paper's original contribution includes a model that fits covariates to the BPMs. New statistical and graphical methods are described. Computer software for fitting the model and generating the output is available from the authors.
Digitising library resources and building digital repositories in the University of Malawi Libraries
Authors: Mapulanga Patrick 
Published: September 2013

Purpose– The purpose of this paper is to look at the prospects and challenges of digitising library resources and building digital repositories in the University of Malawi Libraries.Design/methodology/approach– Data collected through online questions sent to college librarians, ICT director and systems administrator (Chancellor College and Bunda College) and assistant librarians or repository co-ordinators in the constituent colleges of the University of Malawi (UNIMA) coupled with technical reports on digital and institutional repository projects in the UNIMA Libraries.Findings– The results of the study have indicated that the UNIMA Libraries are digitising library resources and building digital repositories though the pace is very slow. Bandwidth has increased though accessibility of the resources is hampered by its inadequacy. The databases are frequently attacked by viruses and are locally available through intranet. Policy statements were not drawn for the projects, instead an insertion was done in the research and publications rules and regulations on copyright for theses and dissertations. The majority of the projects lack technical skills, especially running the systems in secure operating Linux-based system environments. Three of the five colleges adopted Greenstone, two adopted DSpace and one adopted Procite depending on the training received and the source of funding. The initial projects relied on external funding for their roll out.Practical implications– The study recommends that college librarians should lobby for training in ICT skills in order to sustain the projects. Funding for digital repositories should be included in the annual budget estimates of the college libraries. Librarians should draw policies specifically for digitisation of library resources, copyright and building of digital repositories in the UNIMA Libraries. ICT department should assist in migrating the repositories to Linux-based environments.Originality/value– There is little researched information on digitisation of library resources and building digital repositories in Malawi, yet there is quite a variety of rare information about the country. This research will add some information on the progress made in digitising Malawiana collection which has cultural heritage, educational and research value.
Blogging in context: reviewing the academic library blogosphere
Authors: Adams Rachel 
Published: September 2013

Purpose
– This article aims to set a context for blogging within academic libraries in order to identify key themes and examples of good practice for others considering blogging as a future activity.

Design/methodology/approach
– The study encompasses a literature review to identify relevant evidence around blogs within academic libraries, followed by a content analysis of a sample of the UK-based blogs which aims to provide an overview of common activity and a brief survey to blog authors to set the outcomes of the literature review in a “real world” context.

Findings
– Blogging appears to be a worthwhile activity for academic libraries looking to present information or connect with users in new ways; however lessons can be learnt from the experience of early bloggers, as presented in the literature. While blogs can fulfil many purposes, it is clear that creating a two way interaction between the library service and its users is difficult within the academic library environment.

Originality/value
– The paper presents an up-to-date review of the literature from 2005 to 2012 and includes a detailed analysis of a sample of the UK blogs, comparing their content and activity and a survey of the UK-based academic library bloggers. The article concludes with five key tips for potential bloggers.
Designing for specialized visual domains
Authors: Albertson Dan , Haldy Amanda 
Published: September 2013

Purpose– The purpose of this paper is to investigate the organization and design of a real-life digital collection for the field of Book Arts. This paper also examines the challenges in building digital libraries for visual domains with specialized user pools.Design/methodology/approach– A qualitative study was conducted. An online survey asked participants from the field of Book Arts to provide free-text descriptions of randomized visual representatives taken from the collection using open-ended question and answer boxes. Themes extracted from the survey were coded and presented using basic statistical measures.Findings– The results of this study identified a set of specialized access points for items that were selected as being significant for Book Arts and perhaps other areas in the Fine Arts. Results informed retrieval of visual information for this domain along with user interface design and evaluation strategies. In addition, the survey used in this study demonstrated the ability to collect longer, more in-depth answers and category terms alike from the participants.Originality/value– This study was necessary for the practical purpose of organizing a digital collection of the Book Arts, a unique collection. While similar studies have been conducted, even for collections deemed to be from the “Fine Arts”, previous studies do not agree on what is important for organizing digital collections including varying opinions of certain bibliographic access points and visual representation.
Religious identity: a new dimension of HRM? A French view
Authors: Cintas Caroline , Gosse Berangere , Vatteville Eric 
Published: September 2013

Purpose
– Since the beginning of the twenty-first century, human resource management (HRM) has entered into a somewhat strained relationship with religious diversity. In France, the need to deal with demands for recognition of faith practices has led to the compilation of new guides to the management of religious diversity. Is religious identity a new dimension of HRM in France?

Design/methodology/approach
– The paper begins with an examination of some examples of these documents produced by large French companies. It is revealed that they contain a set of recommendations leading to differential management of the various religious identities.

Findings
– Incorporating such a practice into an HRM strategy is a mixed blessing, bringing with it both hopes and risks. On the one hand, it may help to maintain equality and boost firms’ economic performance. On the other hand, however, it may also compromise group cohesion and disrupt social ties.

Originality/value
– In view of these contradictory tendencies, the paper concludes by asking whether the principle of secularism should be extended to the management of HR.
Supply chains and responsibility for OHS management in the Western Australian resources sector
Authors: Bahn Susanne , Rainnie Al 
Published: September 2013

Purpose– The purpose of this paper is to analyse human resource supply chains and the responsibility of occupational health and safety (OHS) management using Australian evidence from two unrelated research studies in the resources sector.Design/methodology/approach– The analysis is based on additional findings from the research projects using qualitative case study methodologies. The paper draws on interviews with the underground mining manager in study 1 and the OHS manager in study 2, together with current literature on supply chains and OHS responsibility in Australia.Findings– The paper uses examples drawn from two research studies conducted in the resources sector in 2011 to present the notion that there has been a shift in responsibility and management of OHS from the top of the supply chain to the bottom.Research limitations/implications– The paper draws on two unrelated studies that investigated different issues in OHS management. There is a need to undertake specific research to confirm the argument that suggests that the OHS management systems are improving for the bottom of the human resources supply chain in the resources sector.Practical implications– Findings suggest that in the middle tier resources sector the bottom of the human resources supply chains have robust OHS management systems and induction training, contrary to the weakening of OHS management in typical supply chains in other sectors.Originality/value– Unlike manufacturing, healthcare, the public sector and transport, there is little research conducted in the resources sector researching supply chains and OHS management. This paper provides limited evidence of a differing picture in the resources sector than other industries; however, it argues that further studies should be conducted.
An integrative approach for understanding Islamic home financing adoption in Malaysia
Authors: Amin Hanudin , Abdul-Rahman Abdul-Rahim , Abdul-Razak Dzuljastri 
Published: September 2013

Purpose
– The purpose of this paper is to investigate the effects of subjective norm, relative advantage, simplicity, compatibility and perceived behavioural control on the Islamic home financing adoption. It also examines the effects of subjective norm, relative advantage, simplicity and compatibility on attitude. Analyses of attitude as a mediating factor are also provided.

Design/methodology/approach
– Survey data from 237 usable questionnaires are employed to test the hypothesized relationships. The proposed hypothesized relationships are examined using partial least squares (PLS). Similarly, PLS is also extended to analyse attitude as a potential mediator for the relationships between subjective norm, relative advantage, simplicity and compatibility with the Islamic home financing adoption. Baron and Kenny's (1986) procedure is used to evaluate the role of attitude as a potential mediating factor in the research's framework.

Findings
– This study discovers an integrative approach that is valid in the case of Islamic home financing. The paper's results, however, have not supported the effect of compatibility on attitude towards Islamic home financing preference and it is also reported that attitude does not mediate for the relationship between compatibility and the Islamic home financing adoption.

Research limitations/implications
– This study, however, suffers from three limitations which further stimulate new researches in this area. First, this research does not consider additional measures to capture Islamic home financing adoption. Second, this study discovers attitude does not mediate the relationship between compatibility and the Islamic home financing adoption. Third, there is a possibility that attitude also serves as a moderator, however, but it is presently unconsidered.

Practical implications
– This study has several implications for Islamic banks to develop proper planning for Islamic home financing products. Those implications are provided.

Originality/value
– This study is the first research in Islamic home financing's area to integrate two models namely the theory of planned behaviour (the TPB) and the innovation diffusion theory (the IDT) in a single research in order to expound Islamic home financing adoption. This study contributes to the literature by examining an integrative approach for understanding Islamic home financing adoption in Malaysia.
Resistance, motivations, trust and intention to use mobile financial services
Authors: Chemingui Hella , Ben lallouna Hajer 
Published: September 2013

Purpose
– The purpose of this paper is to identify consumers’ resistance and motivational factors affecting the intention of using mobile financial services. The paper also examines the impact of trust in the acceptance of such services.

Design/methodology/approach
– To empirically apply the conceptual model and test the hypotheses, data are collected through a questionnaire involving 300 Tunisians non-users of mobile financial services and are analyzed using exploratory factor analysis and structural equation modeling.

Findings
– The paper identifies one resistance dimension – tradition. The paper also identifies four motivational dimensions – compatibility, trialability, perceived enjoyment and system quality. Tradition has a negative and a significant impact on the intention to use mobile financial services, whereas compatibility, trialability and perceived enjoyment have a positive and a significant impact on intention to use such services. In addition, system quality has a significant and positive impact on trust.

Practical implications
– These dimensions of consumer resistance and motivation should be viewed as the levers for improving the adoption of mobile financial services. Examining these factors can provide to financial service providers with valuable insights regarding which aspects of the service should be improved in order to implement mobile financial services. Furthermore, improvements in system quality allow firms to increase customer trust.

Originality/value
– Through a multi-faceted framework, the study extends the literature on innovation acceptance, exploring consumer resistance, motivational factors and customer trust in the context of intention to use mobile financial services. The paper also builds on previous models, especially Rogers theory of innovations’ diffusion (2003).
A structural equation model for measuring human resource management practices in the Jordanian organisations
Authors: Bhanugopan Ramudu , Aladwan Khaled , Fish Alan 
Published: September 2013

Purpose
– The purpose of this study was to examine a factor structure of human resource management (HRM) practice scales through testing a causal model of HRM practices and to have one combined composite multi-dimensional HRM scale, to identify possible future directions for HRM strategy development and professional practice in Jordan.

Design/methodology/approach
– Data were collected from 493 front-line employees from Jordanian organisations. The measurement model was tested on the complete dataset using exploratory factor analysis employing SPSS 17.0. Maximum likelihood method was used to determine the underlying factor structures. Confirmatory factor analysis was employed using LISREL 8.80 to further investigate the latent structure of the factors.

Findings
– This study finally evidenced a good fit of data for a hypothesis four-factor model. The final model supported a conceptual framework that is inclusive of four domains, recruitment and selection, training and development, performance appraisal, and rewards and benefits, and lends support to the construct validity of the consolidated HRM practices scale.

Research limitations/implications
– First, the limited amount of research available on HR practices has limited the opportunity to gather content-rich information from the previous studies. Second, this study used three different scales to measure the four HRM practices as there was no one composite scale. Third, the validation of the HRM practices scale was based entirely on front-line employees working in Jordanian organisations. As a result, the psychometric properties of the HRM practices scale may not be generalisable to varied professions.

Practical implications
– The findings of the study highlight the importance of the composite views of the HRM practices scale as a multi-dimensional construct. The study illustrates the parameter estimates representing relationships between the constructs under investigation.

Originality/value
– The present study emphasises the need to expand the focus on HRM practices and contributes to the knowledge in several grounds. First, it validates the structure of HRM practices scales in Jordan. Second, this study enriched the understanding of HRM practices, drawing a sample of participants from different sectors (insurance, finance, services, accounting and industry), and suggests that these variables are as equally prominent as others in explaining employees' attitudes toward HRM practices.
Supply chain management and financial performance: literature review and future directions
Authors: Shi Min , Yu Wei 
Published: September 2013

Purpose
– The purpose of this paper is to review a sample of the literature relating to the financial impacts of supply chain management (SCM) and suggest future research directions.

Design/methodology/approach
– 49 research articles between 1990 and 2011 are collected from various academic databases and online sources. By conducting content analysis, empirical findings on the relationship between SCM and firm-level financial performance are summarized and classified. Performance drivers are identified from the literature to guide future SC practices.

Findings
– Both accounting- and market-based financial performances are closely related to the effectiveness of SCM. As important performance drivers, sourcing strategy, information technology (IT), SC integration, and external relationships play critical roles to improve firm-level financial performance. In particular, optimal levels of outsourceability, SC alignment and integration with IT infrastructure, and SC relationship management are essential to realize full financial advantages of effective SCM.

Practical implications
– A better understanding and demonstration on how SCM makes positive contributions to financial performance help SCM managers to better communicate with top management and substantiate their roles in the organization.

Originality/value
– To the authors' best knowledge, this paper is the first and the most comprehensive literature review in a much-needed research area. A number of performance drivers are identified to provide practical guidance. Some promising research areas are suggested for further investigation.