bluuebunny/crossref_metadata_2025_split huggingface dataset:
Multilevel effects of a method of expert's knowledge transfer
Authors: Gadille Martine , Machado Julien 
Published: November 2012

PurposeThis paper aims to provide evidence on the multilevel effects of a method of knowledge transfer centred on the expert.Design/methodology/approachA longitudinal evaluation of the method's effects was undertaken in several companies. This method of knowledge transfer in cognitive psychology is centered on the reflexive relationship between the expert and the tasks which he has to carry out. The analysis in clinical sociology show that the effects of such a method make it possible to observe organizational learning induced on the level of the expert, the group and the global strategy.FindingsCoding is conceived as an aid for the expert, it transforms the expert's knowledge and strengthens their professional legitimacy in transmission. The conceptualisation of their practices, as well as verbalising the problems which it causes, transforms work rules. These cognitive and organizational changes then have consequences on the conditions of negotiation for new business and business strategy.Research limitations/implicationsThe method observed is applicable to various levels of qualification but also for entrepreneurs who have expert knowledge. It requires time and is implemented when management desires an organizational change coupled with innovation.Practical implicationsAssisting the experts in the codification and transmission of knowledge supports co‐alignment between KM and strategy.Originality/valueThe focus is on the direct reflexive effects of codification on the expert but also on the indirect effects on the organization and management.
Building knowledge for innovation management
Authors: Chanal Valérie 
Published: November 2012

PurposeThe aim of this research is to evaluate the conditions of production of methodological knowledge on innovation management. It seeks to present the experience of an applied research team working with practitioners of R&D by means of an inter‐disciplinary research team in social sciences. The theoretical framework aims to present two approaches for knowledge production: collaboration with practitioners and interdisciplinary research in social science.Design/methodology/approachThe methodology is a case study focused on the various forms of collaborative research. While the literature mainly considers only one form of collaborative research, the author distinguishes between mono‐disciplinary and inter‐disciplinary collaborative research on one hand, and between mono‐partner and multi‐partner collaborative research on the other, leading to four typical research situations. The paper examines empirically the rigor‐relevance debate as seen as the researchers and the practitioners.FindingsThe findings bring to light different criteria that influence the production of knowledge, within the rigor‐relevance dilemma, according to the collaborative research situations and the epistemological posture of researchers from various disciplines.Practical implicationsThe practical implications concern the conditions under which a research program in social sciences can reach both rigor and relevance and produce methodological knowledge. It provides a guide for effective collaboration between social science academics and managers.Social implicationsThis research enlightens the conditions of collaboration between the academic world and the industrial world, which is key to foster innovation, particularly in social sciences.Originality/valueThe value of the paper is to illustrate that collaborative research requires a “boundary organization” to create new knowledge, which is a type of task force capable of mediation between academia, industrials and consultants.
Participatory action research in the age of social media: literacies, affinity spaces and learning
Authors: Machin‐Mastromatteo Juan D. 
Published: November 2012

PurposeThis paper seeks to summarize the developments, methodological design, and some of the theories framed within a PhD research about the integration of social media in higher education. Its aims are to determine significant issues, challenges and opportunities that emerge when social media are integrated into learning environments in higher education.Design/methodology/approach“Doing Online Relearning through Information Skills” (DORIS) is proposed as a research framework to address the aims, objectives, and research questions of this study. It was conceived from a participatory action research perspective. This approach is intended to help discover and reflect upon teaching and learning practices in a technologically mediated educational setting. Furthermore, the concept of affinity spaces is discussed, together with its distinction from the concept of communities of practice. The data collection methods planned to conduct the study are: diagnostic questionnaire, blog, social learners' input and reports, a second questionnaire, and semi‐structured interviews.FindingsThe theory of affinity spaces offers a powerful way of thinking about teaching and learning processes mediated by different technologies. The heuristics that will focus the data collection and analysis are: on the function of content, and on the function of participants' interactions with the content and/or with one another.Originality/valueDORIS is proposed as a powerful way to organize learning interventions through the structure of information literacy skills. It is grounded on action research and on constructivist, blended, and problem‐based learning. Researchers, librarians or educators can adapt this model for teaching, learning and researching about and with social media or for other technologically mediated learning environments, or could be adapted for information literacy programs.
Managing polarity, paradox, and dilemma during leader transition
Authors: Manderscheid Steven V. , Freeman Peter D. 
Published: November 2012

PurposeThe purpose of this study is to review literature relevant to leader transition and the navigation of polarities, paradoxes, and dilemmas that exist in organizations. Furthermore, the researchers aim to critique the literature and provide suggestions for practitioners and researchers interested in leader transition through the lens of polarity, paradox, and dilemma.Design/methodology/approachThe authors conducted an extensive review of the literature for this study. They searched the following databases: ABI/INFORM, Academic Search Premier, Business Source Premier, PsychInfo, and Dissertations Abstracts. To conduct their search, the researchers used the terms; leader, manager, and supervisor in conjunction with the terms transitions, adaptation, socialization, assimilation, polarity, paradox, dilemma, polarity thinking, polarity management, leadership, team, organization, conflict management, creativity, and combinations of the same.FindingsThere is very little research conducted on either topic independently and no research conducted on both collectively. The literature on leader transitions also states that transitions are times of uncertainty and stress. The findings suggest that some of this uncertainty and stress could result from the inability to recognize and manage polarity, paradox, and dilemma. Furthermore, the literature does not acknowledge this connection nor does it specify the polarities that exist for leaders in general or leaders in transition.Originality/valueBased on personal experiences working with organizational leaders and training and organization development professionals, the authors believe that there is great potential to help train new leaders on polarity thinking. If training and development professionals see value in polarity thinking for transitioning leaders and can respond with timely training interventions, it could have a positive impact on new leader effectiveness and subsequent organization performance.
A transdisciplinary approach to training: preliminary research findings based on a case analysis
Authors: Bimpitsos Christos , Petridou Eugenia 
Published: November 2012

PurposeThe purpose of this paper is to discuss the benefits, barriers and challenges of the transdisciplinary approach to training, and to present findings of a case analysis.Design/methodology/approachThe paper is based on the research findings of an experimental training program for Greek local government managers co‐funded by the European Union.FindingsThe adoption of the transdisciplinary approach for the effective training of (local government) managers has a number of important advantages, including the connection of training with real problems that organizations face today, as well as the development of transdisciplinary competences necessary for the effective adaptation and activation of managers in the turbulent environment of the new economy.Research limitations/implicationsThe experimental training program focuses on managers of Greek local government organizations. However, the critical factors that are described are relative to the training needs of most organizations operating in the new globalized economic environment.Practical implicationsThe design of the transdisciplinary training programs, as well as their implementation and evaluation processes, can be of use to all organizations interested in the strategic training and development of human resources, regardless of their size and sector.Originality/valueThere is a great potential for the development of training programs based on the transdisciplinary approach. Fields of immediate application are those where social, economic and ecological elements interact and should be integrated in a sustainable way.
Green consumer behavior in an emerging economy: confusion, credibility, and compatibility
Authors: Carrete Lorena , Castaño Raquel , Felix Reto , Centeno Edgar , González Eva 
Published: November 2012

PurposeThe purpose of this research is to contribute to a better understanding of deeper motivations and inhibitors of green consumer behavior in the context of emerging economies. Based on the findings, it aims to provide implications for marketers and policy making.Design/methodology/approachBased on an ethnographic approach, in‐depth interviews and observational data were used to study 15 Mexican families from four urban regions of Mexico with different incomes. Thematic analysis was used to develop and validate themes and codes.FindingsThe findings highlight three dominant themes related to uncertainty in the adoption of environmentally‐friendly behaviors: consumer confusion, trust and credibility, and compatibility. Overall, green behaviors seem to be ingrained in the traditional heritage of savings and frugality rather than based on strong environmental values. It is suggested that the factors that drive consumers from positive attitudes and intentions to the actual adoption of green behaviors are a combination of perceived personal benefits, decreased perceived risk and uncertainty, a sense of control over costs, and a decomposition and reconstruction of deeply embedded cultural values and practices.Practical implicationsPolicy makers and marketers are advised to build on collaborative efforts in order to facilitate comprehension and adoption of environmentally‐friendly behaviors and green products. In order to construct modernity alongside environmental responsibility, it seems indispensable to provide affordable lower‐priced alternatives for the low‐income segments of the market which constitute the vast majority of the population in emerging economies.Originality/valueBeing one of very few available qualitative studies on green consumer behavior, this study delves into the tension between modernity and traditional heritage in the context of emerging economies.
Consumer animosity and product choice: might price make a difference?
Authors: Peng Cui Annie , Wajda Theresa A. , Hu Michael Y. 
Published: November 2012

PurposeThis study aims to examine animosity's role in determining consumers' product choices. Considerable research attention has been devoted to studying the relationship between animosity and consumers' willingness to buy foreign products. Few studies, however, have considered that individual consumers may harbor varying degrees of animosity toward different countries, thus, differentially affecting their willingness to buy products from these countries. The within‐subject comparison of the present study seeks to provide a clearer and cleaner approach to examining the impact of animosity on consumers' preferences for foreign products. Extending this line of inquiry, it also aims to explore the link between consumers' choice of products from high versus low animosity countries at different price levels.Design/methodology/approachTwo studies were conducted to examine the impact of consumer animosity on product choice. Study 1 contains a survey study, and Study 2 is a full factorial conjoint analysis.FindingsIt is discovered that animosity plays a stronger role in determining consumers' willingness to buy foreign products from high‐level animosity countries than from low‐level animosity countries. Through conjoint analysis, the paper demonstrates that consumers are willing to make trade‐offs between price and animosity.Originality/valueThis study fills a void in the literature by exploring what role animosity plays in determining a consumer's choice of products, particularly when different degrees of animosity are held toward different countries. The within‐subject design of this research provides considerable insight on this front. In addition, this study represents an initial attempt to explore the dynamics between animosity and price via a conjoint analysis.
Promotional strategies for information products and services
Authors: Fourie Ina , Ball Liezl 
Published: November 2012

PurposeLibraries are subscribing to many expensive information products/services available through information aggregator/provider services. It is a concern for them, as well as these services, to get users (also referred to as consumers) to fully exploit the products/services, and especially new and innovative additions and features. This paper aims to address this issue.Design/methodology/approachThe paper is written against the background of research from information behaviour as well as a touch from marketing as reported in the library and information science (LIS) literature.FindingsThe paper reveals that to improve the use of information products/services, and especially new products/services and features, libraries, especially academic libraries, as well as information aggregator/provider services, need to address consumers on various levels. In the case of academic libraries, the librarians, faculty members, and students (under‐graduate and post‐graduate) should be included. To appeal to the seriousness and entertainment facets of the lives of consumers, a variety of targeted competitions and prizes can be used.Originality/valueAlthough publications have appeared on using innovative methods such as Web 2.0 and collaboration with students to market products/services, the authors are not aware of articles focusing on competitions and prizes specifically addressed at the serious and entertainment facets of the lives of consumers.
On being part of the solution, not the problem
Authors: McLeod Julie 
Published: November 2012

PurposeThis article seeks to provide a perspective on a future pathway for records management that is based on taking a proportionate approach rather than striving for perfection. This approach requires a re‐interpretation of traditional principles and their application in practice and recognition of the predominance of people in successful information and records management in the digital domain.Design/methodology/approachThe views are the author's based on the headline findings of a major research project (AC+erm) which investigated issues and practical strategies for accelerating positive change in electronic records management. They incorporate views on contextual developments since the project, in particular the characteristics of today's hybrid and increasingly mobile office environment such as the use of recognition technologies.FindingsThe ten headline findings of the AC+erm project are shared. Two strategic findings are highlighted, namely, articulating a vision of successful electronic records management and the approach to applying records management principles in order to realise that vision of success. The article then focuses on two of the other findings, about the need for information and records professionals to adopt proportionate and risk based approaches and to ensure they (the records professionals) are an essential part of the solution not the problem. Post the project, views on these and tactics for addressing them are discussed with reference to real examples and potential future research and development.Research limitations/implicationsThe research that provides the context for the article was qualitative and therefore its findings transferrable rather than generalisable. The views expressed about tactics for moving forward are intended to contribute to the debate about approaches to managing records in the democratic, digital domain.Practical implicationsA proportionate approach to managing records by definition implies a risk‐based approach. This may prove challenging in organizational, societal and cultural contexts that are risk averse.Originality/valueThe research which underpins this article was the first on the subject to be conducted in the UK and adopted a unique evidence‐based approach. Undertaken in the context of the “promise” of electronic document and records management systems, its findings are relevant in the broader systems solutions. They provide a context for this perspective on current and potential tactics for addressing strategic issues for managing records in the digital domain. This provides a significant contribution to knowledge and debate in this field.
The challenge of managing electronic records in developing countries
Authors: Asogwa Brendan E. 
Published: November 2012

PurposeElectronic records management is new to most records officers and archivists in contemporary sub Saharan Africa. It transformed the traditional mode of recordkeeping and brought with it some constraints which records managers have to contend with if they are to remain relevant in the information society. This paper aims to examine the background of these problems as well as the strategies for e‐records management in Africa.Design/methodology/approachRelevant literature on archives development in Africa, electronic records, information technology, and records management were reviewed and the author gathered much insight on electronic records management in a digital environment. These were applied to fortify the author's arguments.FindingsThe study shows that the major problems of e‐records management in Africa are administrative and the technically induced challenge and the benefits of managing hybrid records in Africa can only be realized if the appropriate infrastructures, workable legislation and regulatory frameworks, adequate finance, and competent ICT personnel are available.Practical implicationsIntroducing technological solutions to e‐records management in Africa without first addressing those necessary preconditions would increase the vulnerability of public records and jeopardize public services in the continent.Originality/valueThe study highlights the potential problems and provides guidelines which information professionals and stakeholders in developing countries should adopt for successful implementation of e‐records management.
Supply chain risk management: present and future scope
Authors: Ghadge Abhijeet , Dani Samir , Kalawsky Roy 
Published: November 2012

PurposeThis paper examines supply chain risk management (SCRM) from a holistic systems thinking perspective by considering the different typologies that have evolved as a result of earlier research. The purpose of this paper is to identify important strategic changes in the field and to outline future requirements and research opportunities in SCRM.Design/methodology/approachThe systematic literature review (SLR) methodology employed by this research was used to evaluate and categorise a literature survey of quality articles published over a period of ten years (2000‐2010). Additionally, the findings from the SLR have been strengthened through cross validation against results obtained from an associated text mining activity.FindingsThe SLR methodology has provided a rich, unbiased and holistic picture of the advances in the field of SCRM. Consequently, important new research areas have been identified based on a multi‐perspective descriptive and thematic data analysis. In addition, the analysis, based on evolved typologies, indicates a growth of SCRM from a nascent to a fairly established activity over the past decade.Practical implicationsThe systematic approach undertaken for the literature review will provide future researchers and managers with an insightful understanding of the scope of the SCRM field. Also, the literature review provides important clues on new research directions for SCRM through identification of gaps in current knowledge.Originality/valueThe holistic approach to SCRM was found to be an important missing link in earlier literature surveys. The outcome of the SLR reported in this paper has provided critical insights into the present and future scope of the SCRM field. The identified research insights, gaps and future directions will encourage new research techniques, with a view to managing the risks in the globalized supply chain environment.
Service blueprinting effectiveness: drivers of success
Authors: Kostopoulos Giannis , Gounaris Spiros , Boukis Achilleas 
Published: November 2012

PurposeThe aim of the present study is to theoretically elaborate the Service Blueprinting (SB) effectiveness concept and integrate it within a conceptual framework, with specific antecedents and the moderating role of two major service characteristics: complexity and divergence.Design/methodology/approachIn order to validate the theoretical framework, a field study in 102 hotels was conducted, with the use of a structured questionnaire.FindingsThe results validate the research instrument used to capture SB effectiveness and indicate market orientation, service climate and service design formality as its three major antecedents. Moreover the degree of complexity and divergence of the service process were found to positively moderate the aforementioned relationships.Research limitations/implicationsThe study's limitations rely on the business and national context as long as the lack of distinction between newly developed services and service modifications. Also, further research should also integrate the influence that SB effectiveness has on a service provider's organizational function and customers’ perceptions on service quality.Practical implicationsThe study provides a useful guide on how a service blueprint should be designed and also the different approaches that should be taken into consideration according to the type of service that is mapped.Originality/valueThe effectiveness of the SB process is conceptualized for the first time and explored in a quantitative research. Also, for the first time, specific organizational factors are indicated as major antecedents of SB effectiveness and two service characteristics are found to moderate these influences.