bluuebunny/crossref_metadata_2025_split huggingface dataset:
Explaining why employee‐customer orientation influences customers' perceptions of the service encounter
Authors: Gazzoli Gabriel , Hancer Murat , Kim BeomCheol (Peter) 
Published: July 2013

PurposeThe purpose of this paper is to examine why employee‐level customer orientation (CO) influences the customer experience in a service setting.Design/methodology/approachGiven the dyadic nature of the study, a two‐way sample design was used which integrated employee responses with customer responses. A total of 186 employees and 1,117 customers participated in the study. The data was aggregated at the employee level of analysis.FindingsThe study found that job satisfaction and employee commitment mediated the relationship between employee‐level CO and a customer's perception of interaction quality. Additionally, interaction quality is shown to be positively related to customer satisfaction.Research limitations/implicationsAlthough the design of the research utilized data from both customers and employees from several restaurant outlets in the USA, all the restaurants belonged to one chain (reflecting a single corporate culture), and thus it may be difficult to generalize the results.Originality/valueThis study extends the CO theory by explaining how and why CO affects a customer's perceptions from an organizational behavior (OB) perspective, with job satisfaction and organizational commitment as mediators. This is important as the few studies that attempted to explain the effect of CO on customers' experience through mediating variables took a marketing perspective instead of an OB view. Practically, this research highlights the important role that human resource management may have from the interactive marketing perspective.
Art and wellbeing in a deprived Scottish community
Authors: Abbotts Joanne , Spence William 
Published: July 2013

PurposeThis study aimed to evaluate the “Out of the Box” initiative, by investigating any impacts on participants’ wellbeing. Aimed at general population adults, Out of the Box comprised two art‐oriented groups and one social group, led by a community art worker.Design/methodology/approachIndividual semi‐structured interviews were undertaken with 14 group members (six men, eight women; age range 36‐71 years) from a potential pool of around 30. Data were analysed thematically.FindingsDramatic benefits in confidence, outlook and happiness were reported by people who had experienced poor mental or physical health, or adverse life events. Participants believed Out of the Box to have facilitated social contact and friendships. They appreciated the opportunity to get out of the house and take part in activity. They described feeling accepted and encouraged. Artistic skills were developed to the extent that work was exhibited and sold.Research limitations/implicationsThe focus on contemporaneous Out of the Box participants, and a level of awareness of funding uncertainty, could have biased findings towards beneficial outcomes. The relative importance of the group leader and other contextual features was unclear. Community‐based art may offer opportunities for effective cheap public mental health interventions.Originality/valueAs well as providing evidence of benefits to wellbeing from Out of the Box, new knowledge was generated on mental health benefits of community‐based art including becoming more outgoing, improved self‐efficacy, worrying less and not panicking.
Research on lapse in life insurance: what has been done and what needs to be done?
Authors: Eling Martin , Kochanski Michael 
Published: July 2013

PurposeThe purpose of this paper is to review research on lapse in life insurance and to outline potential new areas of research in this field.Design/methodology/approachThe authors consider theoretical lapse rate models as well as empirical research on life insurance lapse and provide a classification of these two streams of research. More than 50 theoretical and empirical papers from this important field of research are reviewed. Challenges for lapse rate modeling, lapse risk mitigation techniques, and possible trends in future lapse behavior are discussed.FindingsLapse rate modeling has been a very active field of research in the last years, as evidenced by the 44 papers on lapse modeling considered in this review. Moreover, a fair amount of empirical work (another 12 papers) has been done, especially on the issue of how environmental variables affect lapse. Research on individual policyholder and contract information is more scarce, since such information is typically treated as confidential.Practical implicationsThe risks arising from lapse are of high economic importance. Lapsation is thus of interest not only to academics, but is highly relevant for the industry, regulators, and policymakers, especially in regard to designing an appropriate regulatory environment. Lapsation also impacts many actuarial tasks, such as product design, pricing, hedging, and risk management. A review of the recent literature might be helpful for these tasks.Originality/valueTo the best of the authors' knowledge, this is the first structured review of the increasingly important literature on life insurance lapsation. Next to the structured review of the existing models and the empirical evidence, the paper also contributes to the literature by discussing challenges for lapse rate modeling and possible trends.
Why do Japanese companies file patents in China? Revisited
Authors: Zhang Xingyuan , Nakata Yoshifumi 
Published: July 2013

PurposeThe purpose of this paper is to revisit the Chinese patent application upsurge among Japanese MNEs.Design/methodology/approachThe authors extended the sample provided by Nakata and Zhang, from the period of 1995 and 2003 to 1995 and 2007, and paid more attention to the market advantage of Japanese MNEs and competitive relationships such as those between Japanese MNEs and domestic as well as other foreign firms in China.FindingsThe present findings indicated that after China revised its patent law for the second time and joined the WTO, patenting by Japanese MNEs became increasingly driven by those that operated diversified businesses in China. Competition in IPR measured by the technology proximity of Japanese MNEs with domestic as well as other foreign firms showed a positive correlation with regard to increased patenting.Originality/valueTo the best of the authors' knowledge, this is the first paper that focused on the effects of Chinese IPR reform on the Chinese patenting behavior by Japanese MNEs.
Leaders' social media usage intentions for in‐bound customer communications
Authors: Milewicz Chad , Saxby Carl 
Published: July 2013

PurposeThis paper develops and tests a model depicting the drivers of organizational leaders' intentions to use social media for in‐bound customer communications in a political marketing context. This model improves practitioners and researchers understanding of what influence leaders' attitudes and intentions toward using social media to enhance marketing communications.Design/methodology/approachThe paper uses mediated OLS regression analysis with survey data collected from a national sample of political candidates running for the US House of Representatives in 2010.FindingsOverall satisfaction with social media for marketing communications and customers' normative expectations that organizations use social media for marketing communications drive leaders' future intentions to use social media for in‐bound customer communications. Perceived ease of use, and perceived social media usefulness for in‐bound and out‐bound customer communications drive overall satisfaction with social media for marketing communications.Research limitations/implicationsLeaders support social media as a tool to enhance marketing communications if they perceive relevant social influence and technical applicability. Whereas we find empirical support of our model in a US political context, future research should test our model in other cultural and organizational contexts.Originality/valueThis paper addresses a gap between what research addresses in regards to new media and what is happing in practice. This paper adds to the body of research in marketing and other disciplines that explains the integration and use of social media for marketing communications.
Determinants of acquisitions: an Indian perspective
Authors: Agnihotri Arpita 
Published: July 2013

PurposeThe purpose of this paper is to identify and investigate firm level determinants of the firm's decision on acquisition strategy.Design/methodology/approachA total of 360 firms across fast growing sectors in India, namely automobile, FMCG and pharmaceutical were selected for six years, i.e. from 2004‐2010, thus making a sample of 360 firms. Hypothesis were tested using panel logit regression and instrumental IV variable regression.FindingsFindings suggest that earnings volatility and business group affiliation are statistically significant determinants of the firm's acquisition decision. Earnings volatility follows inverted “U” curvilinear relationship with a firm's propensity to bid for acquisition and business group affiliation is a quasi moderator, i.e. has both direct and moderating impact on earnings volatility and acquisition likelihood relationship.Research limitations/implicationsOut of several manufacturing and service sectors only three fastest growing sectors are selected. Moreover, though study has been conducted in emerging market, i.e. India. For further generalization, other emerging economies should have also been selected. However, availability of data restricts scope of study.Practical implicationsManagers can look at strategies like acquisition to reduce their volatility. However, they have to make this decision in a prudent manner as acquisition itself is a risky strategy. Moreover, managers of stand alone firms should seek to find solutions of resource scarcity.Originality/valueDeterminants mentioned above have not been investigated earlier with respect to acquisition decision especially in emerging market context.
Is the Indian stock market cointegrated with other Asian markets?
Authors: Rajwani Shegorika , Mukherjee Jaydeep 
Published: July 2013

PurposeThe purpose of this paper is to investigate the linkages between Indian stock markets with other Asian stock markets namely, Hong Kong, Indonesia, Japan, South Korea, Malaysia, Taiwan and China. Such a study is particularly important because if the level of integration among the markets is high, then investing in different markets will not generate long term gains from portfolio diversification or reduction in risk.Design/methodology/approachThe paper applies unit root test in the presence of endogenous structural breaks that uses a Lagrange Multiplier (LM) test statistics and the Gregory and Hansen cointegration technique that allows for endogenous determined structural break in the relationship have been applied.FindingsThe results suggest that the Indian stock markets are not integrated with any of the Asian markets either individually or collectively, and conclude that Indian markets are not sensitive to the dynamics in these markets in the long run.Originality/valueSince the level of integration has been studied keeping in mind the different economical phases like recession and boom, the study has incorporated the possibility of existence of structural breaks in the individual stock return series as well as in their relationship. The lack of evidence on interlinkage of Indian stock markets with other Asian markets suggests that the trend of Indian markets is not in sync with other markets, possibly due to difference in macroeconomic structure. Since the level of integration has been studied keeping in mind the different economical phases like recession and boom, the study has incorporated the possibility of existence of structural breaks in the individual stock return series as well as in their relationship. The lack of evidence on interlinkage of Indian stock markets with other Asian markets suggest that the trend of Indian markets is not in sync with other markets, possibly due to difference in macroeconomic structure.
Economic valuation of historic properties: review and recent developments
Authors: Yung Esther H.K. , Yu Philip L.H. , Chan Edwin H.W. 
Published: July 2013

PurposeThe purpose of this paper is to identify a list of underlying considerations in choosing the appropriate economic valuation method for use in the conservation of historic property and to highlight the importance of non‐use values in making decisions.Design/methodology/approachA thorough literature review is conducted to provide a concise overview of the most commonly used economic valuation methods in the cultural heritage field. The stated and revealed preference methods were analyzed. Their theoretical basis, methodology and analysis procedures are described. By highlighting the strengths and limitations of these evaluation methods for use in the different context, a list of underlying factors for choosing the appropriate method for different decision‐making problems in managing historic properties were deduced.FindingsThe underlying considerations in choosing the appropriate evaluation method in historic properties include “Matching the objectives ”, “Evaluate use or non‐use values ”, “Scope of evaluation ”, “availability of data”, “Time and cost of conducting the methods”, “Methodological procedures”, “Analysis of the methods”, and “Local contexts where the techniques will be applied”.Originality/valueThe long‐term significance of this study is to enhance a holistic understanding of the quantitative approach to evaluate the value of historic properties. This enhanced understanding should help to inform the decision‐makings on comparing and prioritizing the management of heritage facilities when confronted with limited resources.
A giant crocodile in the Dubois Collection from the Pleistocene of Kali Gedeh (Java)
Authors: DELFINO Massimo , DE VOS John 
Published: July 2013

AbstractThe fauna of the Pleistocene Homo‐bearing sites of Java has been well known for more than a century. A recent revision of the crocodylian remains confirmed both the validity of Gavialis bengawanicus and the synonymization of Crocodylus ossifragus with C. siamensis. Here we report on a still unpublished crocodylian specimen collected by Eugene Dubois in the latest Early Pleistocene of Kali Gedeh that can be tentatively referred to the genus Crocodylus. The size of the specimen, the approximately 1 m long lower jaw in particular, indicated that this crocodile attained a total length of approximately 6 or 7 m. Along with specimens from the Plio–Pleistocene of Africa, this material provides evidence for gigantism in Crocodylus. It is not clear whether or not the ‘temperature‐size rule’ applies to fossil crocodylians, but due to the growing interest in predicting future temperature‐related size changes of the extant organisms, it would be interesting to study in detail the past reaction to temperature changes of crocodylians and other terrestrial ectothermic animals.
Examining long‐term outcomes of bladder exstrophy: a 20‐year follow‐up
Authors: Gupta Angela D. , Goel Sameer K. , Woodhouse Christopher R.J. , Wood Dan 
Published: July 2013

Objective
To examine long‐term quality‐of‐life, urinary continence and sexual function outcomes in patients diagnosed with bladder exstrophy (BE).
Patients and Methods
A total of 65 patients with BE and follow‐up of at least 20 years were identified.
After informed consent for inclusion in the study, the patients were asked to complete three validated questionnaires, the Short‐Form 36 quality‐of‐life questionnaire (SF‐36), the International Consultation on Incontinence Questionnaire (ICIQ) and the International Index of Erectile Function (IIEF), to assess quality of life, perceived urinary continence and sexual function.
Results
In all, 21 patients responded to the questionnaires, yielding a 32% response rate.
High scores in each of the eight dimensions of the SF‐36 reflected a positive perception of quality of life by respondents; calculated scores were compared with those of a normal control group. The only significant difference found between the groups was that the study population perceived their general health to be poorer than those in the control group. High scores on the ICIQ indicate high levels of subjective incontinence in patients, with scores ranging from 0 to 21. Reporting scores of 0 (continent), 12/21 patients perceived their continence to be normal, 9/21 patients had scores >2 (mild), with one patient scoring a 16, and 11 (severe incontinence), patients reported no identifiable leakage during normal activities.
There was a 29% response rate for the IIEF (15 patients completed this). IIEF scores were broken down into five dimensions and mean scores were calculated. The mean scores showed mild to moderate dysfunction in each category, including overall satisfaction with sexual experience.
Conclusions
The patient‐reported quality of life in patients with BE was normal in all dimensions, with the exception of perception of general health. Half of the patients reported normal continence and had no complaints of urinary leakage.
Sexual function in males was significantly affected across all dimensions, with mild to moderate dysfunction.
The Self‐Reference Effect on Memory in Early Childhood
Authors: Cunningham Sheila J. , Brebner Joanne L. , Quinn Francis , Turk David J. 
Published: July 2013

The self‐reference effect in memory is the advantage for information encoded about self, relative to other people. The early development of this effect was explored here using a concrete encoding paradigm. Trials comprised presentation of a self‐ or other‐image paired with a concrete object. In Study 1, 4‐ to 6‐year‐old children (N = 53) were asked in each trial whether the child pictured would like the object. Recognition memory showed an advantage for self‐paired objects. Study 2 (N = 55) replicated this finding in source memory. In Study 3 (N = 56), participants simply indicated object location. Again, recognition and source memory showed an advantage for self‐paired items. These findings are discussed with reference to mechanisms that ensure information of potential self‐relevance is reliably encoded.
Light‐driven tipping points in polar ecosystems
Authors: Clark Graeme F. , Stark Jonathan S. , Johnston Emma L. , Runcie John W. , Goldsworthy Paul M. , Raymond Ben , Riddle Martin J. 
Published: July 2013

AbstractSome ecosystems can undergo abrupt transformation in response to relatively small environmental change. Identifying imminent ‘tipping points’ is crucial for biodiversity conservation, particularly in the face of climate change. Here, we describe a tipping point mechanism likely to induce widespread regime shifts in polar ecosystems. Seasonal snow and ice‐cover periodically block sunlight reaching polar ecosystems, but the effect of this on annual light depends critically on the timing of cover within the annual solar cycle. At high latitudes, sunlight is strongly seasonal, and ice‐free days around the summer solstice receive orders of magnitude more light than those in winter. Early melt that brings the date of ice‐loss closer to midsummer will cause an exponential increase in the amount of sunlight reaching some ecosystems per year. This is likely to drive ecological tipping points in which primary producers (plants and algae) flourish and out‐compete dark‐adapted communities. We demonstrate this principle on Antarctic shallow seabed ecosystems, which our data suggest are sensitive to small changes in the timing of sea‐ice loss. Algae respond to light thresholds that are easily exceeded by a slight reduction in sea‐ice duration. Earlier sea‐ice loss is likely to cause extensive regime shifts in which endemic shallow‐water invertebrate communities are replaced by algae, reducing coastal biodiversity and fundamentally changing ecosystem functioning. Modeling shows that recent changes in ice and snow cover have already transformed annual light budgets in large areas of the Arctic and Antarctic, and both aquatic and terrestrial ecosystems are likely to experience further significant change in light. The interaction between ice‐loss and solar irradiance renders polar ecosystems acutely vulnerable to abrupt ecosystem change, as light‐driven tipping points are readily breached by relatively slight shifts in the timing of snow and ice‐loss.
Use of a Custom Orthotic Boot for Management of Distal Extremity and Pad Wounds in Three Dogs
Authors: Hardie Robert J. , Lewallen James T. 
Published: July 2013

AbstractObjectiveTo describe use of a custom orthotic boot for management of distal extremity and pad wounds in dogs.Study DesignClinical report.AnimalsDogs (n = 3).MethodsA custom orthotic boot made of lightweight copolymer plastic was used to immobilize the distal extremity and protect full‐thickness wounds involving the medial or lateral aspect of the metatarsus including a portion of the metatarsal pad in 3 dogs. Boots were made in a bivalve design with closed‐cell foam padding and adjustable straps that allowed for easy application. They were molded with the tarsocrural joint in slight hyperextension and the metatarsophalangeal joints in a neutral position so that the wounds and metatarsal pads were “off weighted” when the dogs were standing. In addition, a “window” was cut out directly over the wounds to minimize direct contact between the boot and the wound.ResultsWounds healed by contraction and epithelialization in 21, 21, and 45 days. The only complication encountered was mild skin irritation at the top of the boot in 2 dogs that was managed with additional closed‐cell foam padding.ConclusionA custom orthotic boot was effective at immobilizing the distal extremity and reducing contact between the wound and the boot which allowed for complete healing by contraction and epithelialization.
Integrative review: salutogenesis and health in older people over 65 years old
Authors: Tan Khoon‐Kiat , Vehviläinen‐Julkunen Katri , Chan Sally Wai‐Chi 
Published: July 2013

AbstractAimsTo synthesize the evidence in published studies that used a salutogenic framework to explore the relationship between generalized resistance resources, a sense of coherence, health and the quality of life in people aged 65 years and over.BackgroundSince 1979, increasing interest has been shown in salutogenesis and the relationship of generalized resistance resources and a sense of coherence with health and quality of life. With populations ageing, it is important to explore how older people can advance in years successfully and continue to enjoy good health and an acceptable quality of life.DesignIntegrative review.Data SourcesCINAHL Plus with full text, JSTOR, PsycInfo, PubMed, SCOPUS, Sociological Abstracts and Web of Science were searched for studies published from 1979–2011.Review MethodsThe integrative review adopted a five‐stage approach – problem identification, literature search, data evaluation, data analysis and presentation.ResultsEight studies – one qualitative and seven cross‐sectional quantitative studies – from Western countries were included in the review. In general, a strong sense of coherence among older people was correlated with better physical, social and mental health. The use of generalized resistance resources, such as appraisal, coping strategies and social support, was correlated with their sense of coherence, perceived holistic health and quality of life.ConclusionIn communities, older people who have access to generalized resistance resources are more likely to have a strong sense of coherence, relatively good health and an acceptable quality of life. Further intervention studies should address how older people can develop and employ generalized resistance resources.