bluuebunny/crossref_metadata_2025_split huggingface dataset:
Moving up, down or sideways?
Authors: Ulver Sofia , Ostberg Jacob 
Published: July 2014

Purpose
– The purpose of this article is to argue that consumers experience conflict not only when in identity transitions or social status transitions but also in-between these two, and that the relationship between these two is becoming increasingly important to address. First, this is done by identifying how status transitions (vertical movements) overlap but differ in some important respects from identity transitions (horizontal movements), and second, the consumption strategies used by people when these movements lead to an experience of conflict between one’s (new/old) identity role and (new/old) status position have been demonstrated.

Design/methodology/approach
– In this multi-sited, qualitative data collection, the phenomenological and ethnographic interviews have been conducted with 35 urban middle-class consumers in their homes at three culturally and historically different sites (Sweden, Turkey and the USA).

Findings
– The importance and kind of a consumption strategy to resolve the status–identity incongruence relates if it is mainly a vertically or horizontally determined transition. To consumers with a main focus on status change – characterised by hierarchical and competitive dimensions that identity role transitions are free from – the engagement in consumption becomes more important and intense.

Practical implications
– Marketers have historically mainly been engaged in static categorisation and segmentation of consumer lifestyles. By instead emphasising consumers’ life transitions and their accompanying status–identity conflicts, marketers may consider the implications for market communication.

Social implications
– Given that liquid modernity (Bauman, 2001) and its loose social structures forces the middle-class to become increasingly socially mobile, matches and mismatches between identity and status positions ought to become more common and the resulting consumption strategies more sophisticated. This research offers a first, tentative framework for understanding these conflicts in relation to consumption.

Originality/value
– Although lifestyle transitions have often been elaborated on in consumer research, the differences between social status transitions and identity transitions, and especially the conflict in-between these two, have not been paid its deserved attention. Based on multi-sited, qualitative data collection, concrete consumption strategies following the experience of status–identity incongruence have been identified. The results also contribute to a better understanding of the growing uncertainty and volatility of social status positions in contemporary middle-class consumer culture.
Outcomes of decision speed
Authors: Argouslidis Paraskevas , Baltas George , Mavrommatis Alexis 
Published: July 2014

Purpose– This paper aims to consider decision speed’s role in the largely neglected decision area of product elimination.Design/methodology/approach– Drawing on an inter-disciplinary theoretical background (e.g. organisational, decision speed and product elimination theories), the authors develop and test a framework for decision speed’s effects on the market and financial outcomes of a stratified random sample of 175 consumer product eliminations.Findings– In contrast to decision speed research that hypothesised (and often failed to confirm) linearity, results show inverted ∪-shaped decision speed-to-decision outcomes relationships, with curvatures moderated by product importance, environmental complexity and turbulence.Research limitations/implications– Findings are suggestive of several implications for the above theories (e.g. contribution to the dialogue about performance-enhancing value of rational vs incremental decision-making; evidence that excessive decision speed may become too much of a good thing). Certain design limitations (e.g. sampling consumer goods’ manufacturers only) point at avenues for future inquiry into the product elimination decision speed-to-outcomes link.Practical implications– Managerially, the findings suggest that product eliminations’ optimal market and financial outcomes depend on a mix of speed and search in decision-making and that this mix requires adjustments to different levels of product importance, interdependencies with other decision areas of the firm and environmental turbulence.Originality/value– The paper makes a twofold contribution. It enriches decision speed research, by empirically addressing speed’s outcomes in relation to a decision area that is not necessarily strategic and represents the first explicit empirical investigation into outcomes of decision speed in product line pruning decision-making.
How consumers value transactions that entail using windfall money to offset missed price discounts
Authors: Chatterjee Subimal , Jiraporn Napatsorn , B. Heath Timothy , Ierlan Magdoleen , A. Pitman Glenn 
Published: July 2014

Purpose
– The purpose of this study is to examine if consumers, after missing a price discount on a desired product, prefer to buy the latter at a smaller discount or prefer to pay full price but offset some of it with windfall money.

Design/methodology/approach
– In four experiments, participants imagine that they have missed an opportunity to buy a box of chocolates at $50 off and are offered a second chance to buy them at a less attractive discount ($25) or pay full price, but partially offset the full price with various windfall lotteries ($25, $50, $75) and gift cards ($50).

Findings
– Participants are more likely to buy the chocolates at the less attractive (second) discount rather than pay full price using windfall money. In doing so, they show that they are willing to be more, rather than less, poor from an overall wealth perspective to acquire the chocolates. This anomaly surfaces irrespective of the windfall amounts or preference elicitation methods (joint versus separate evaluation). The negative transaction utility of paying full price mediates the purchase method effect (discount versus windfall) on purchase likelihood, but gift cards are able to reduce the negative transaction utility of paying full price.

Originality/value
– The research reveals a judgmental anomaly in how consumers assess product acquisition value following a lost opportunity and suggests that marketing managers may be able to reduce consumer inertia by strategically matching rewards with the source of the lost chance.
Efficiency of e-learning in an information literacy course for medical students at the Masaryk University
Authors: Kratochvil Jiří 
Published: July 2014

Purpose– The purpose of this paper is to argue that e-learning can be a viable alternative teaching method for information literacy according to a comparison of librarian’s time spent on face-to-face teaching with tutoring the e-learning course, average time spent in a week on learning by the students, time flexibility of e-learning, students’ satisfaction with e-learning and students’ ability to gain practical skills and theoretical knowledge through e-learning.Design/methodology/approach– Satisfaction of medical students with e-learning and their average weekly time spent learning were assessed through surveys designed in Google Documents. Weekly time spent by students learning in class and the number of the librarian's teaching hours were set by the university schedule, and time spent on tutoring e-learning was measured. Details of accesses to study materials and submission of tasks as well as exam results were collected from Masaryk University Learning Management System.Findings– In 2011, 50 per cent less time was expended on tutoring e-learning than time spent with the same number of students in the previous three years in the classroom. One-third of the students learned for more hours a week through e-learning than students in class. No significant difference in gained theoretical knowledge between these students was found. On average, 90 per cent of tasks submitted to e-learning were correct the first time. e-learning was appreciated by the students for its time (93 per cent) and space (83 per cent) flexibility, the online materials (62 per cent) and self-managing learning time (55 per cent). Details of access to the study materials confirmed time flexibility.Originality/value– Due to time saved and considering the lack of any significant difference in the knowledge gained by students, e-learning can be a viable alternative teaching method for information literacy.
Graduate students appreciate Google Scholar, but still find use for libraries
Authors: Wu Ming-der , Chen Shih-chuan 
Published: July 2014

Purpose– The purpose of this study is to examine how graduate students perceive and use Google Scholar. Google Scholar has provided a convenient alternative for finding scholarly documents since its inception in 2004 and has become a favoured tool for numerous academics. Knowledge of patrons’ usage patterns and attitudes towards Google Scholar will assist librarians in designing appropriate instruction programmes to improve students’ research abilities.Design/methodology/approach– In this study, 32 graduate students from the National Taiwan University were interviewed whose fields of study are the humanities (10), social sciences (11) and science and technology (11).Findings– Students prefer the usability of Google Scholar over library databases. However, they appreciate the quality of documents retrieved from library databases and regard these databases as crucial tools for finding scholarly documents. Science and technology students favoured Google Scholar more than those who study the humanities and social sciences.Research limitations/implications– This study only examines the perceptions and behaviour of graduate students. Future studies should include undergraduate students to investigate their use of Google Scholar, thereby obtaining a comprehensive understanding of various patrons of university libraries.Practical implications– This study shows that graduate students appreciate and use Google Scholar to find scholarly documents, although some students experience difficulties. The findings of this study may assist university libraries in improving their instruction programmes.Originality/value– The majority of previous studies have focused on coverage, quality and retrieval performance of Google Scholar. However, this study evaluates Google Scholar from a user’s perspective.
Social media strategies and corporate brand visibility in the wine industry
Authors: Capitello Roberta , Agnoli Lara , Begalli Diego , Codurri Stefano 
Published: July 2014

Purpose– The purpose of this paper is to identify and discuss the web-marketing behavioural models adopted in the wine industry using as case studies several leading Italian wineries. It aims to propose a new methodology to evaluate the impact of web marketing strategies on online brand visibility and image.Design/methodology/approach– The paper is based on literature review and case study approach. The study uses six leading Italian wineries as case studies, selected by taking into account six strategic profiles: business size, business management, corporate brand reputation, competitive strategy, marketing orientation and marketing budget.Findings– The proposed structured methodology highlights new key elements that could be implemented in a marketing plan. The research results propose a conceptual three-dimension approach that integrates a business's strategic orientation with its digital-marketing strategy and its social media tactics. It also includes specific evaluation criteria to measure the impact on the business's strategic objectives.Research limitations/implications– The applied research approach should be extended to other business typologies and wine-producing countries to allow the generalisation of results. In addition, the monitoring period should be extended to confirm the reliability of results.Originality/value– The applied methodology can be adopted more broadly, and it underlines managerial implications that can be extended to the rest of the Italian wine industry, as well as to the parts of the wine sector that are dominated by the presence of SMEs.
Facilities management in Malaysia
Authors: Elyna Myeda Nik , Pitt Michael 
Published: July 2014

Purpose– The purpose of this paper is to understand the facilities management (FM) industry in Malaysia, looking at the development and focus in the industry in contrast with other countries where the FM industry is mature. The paper also focuses on the development hierarchy and initiatives taken by the Malaysian Government regarding public service in FM.Design/methodology/approach– The study adopts a mixed method approach. The first method used is an FM literature review; this is followed by a survey of Malaysian FM practitioners, which also acts as a preliminary study for this research.Findings– The paper proposes a set of elements in understanding FM development in Malaysia. These are categorised into seven key factors: level of growth, practice, service, profession, opportunities, demands and challenges.Research limitations/implications– The preliminary survey was carried out to ascertain the research gap and viability of the study. Although there was a participation constraint, it is believed that the responses have contributed significantly in indicating the way forward for this research.Practical implications– There is a lack of FM studies in the Malaysian context, which limits the knowledge and exploration of the research scope. This study gives more opportunities for future researchers to embark on research in this area.Originality/value– The paper gives comprehensive key factors defining development or progress of the FM industry in Malaysia. A further study exploring the element of FM service performance will be conducted based on a case study methodology.
The state of multi-purpose cyclone shelters in Bangladesh
Authors: Nateque Mahmood Muhammad , Prasad Dhakal Subas , Keast Robyn 
Published: July 2014

Purpose
– The purpose of this paper is to explore the state of management practices of existing multi-purpose cyclone shelters (MPCS) facilities across the 16 coastal districts in the country, in the context of an identified need for 5,500 new MPCS facilities in Bangladesh.

Design/methodology/approach
– A “multi-capitals” framework – a conceptual model for appraising the state of MPCS facilities based on seven forms of capital resources – is adopted.

Findings
– MPCS facilities are not equitably distributed across the 16 coastal districts to cater to the needs of the highly vulnerable population. Nearly 9 per cent of the existing shelters are unusable in the event of cyclones. Once built, MPCS facilities have no maintenance funding and only around 19 per cent of shelters have a governance mechanism that enables community participation. A strong correlation (r = 0.65) was detected between the availability of maintenance funds and provision for community participation.

Research limitations/implications
– The potential of a multi-capitals framework to assess the management practices of existing MPCS facilities in a holistic way was limited by the secondary nature of data on the four forms of capital: built, cultural, financial and political. The significance of the other three forms of capital: human, natural and social and their implications in the context of MPCS facilities are discussed.

Practical implications
– If the existing and new MPCS facilities are to become a vital component of disaster management strategies, MPCS governance mechanisms are likely to be enhanced by embracing the principles of community-based facilities management.

Originality/value
– The paper introduces the utility of a multi-capitals framework to assess the existing management issues surrounding MPCS facilities and offers potential solutions in the context of developing countries. The value of the framework is in understanding the utility of an MPCS as more than just a facility.
Sites of intersectional identity salience
Authors: Atewologun Doyin 
Published: July 2014

Purpose
– The purpose of this paper is to explore experiences relating to and the nature of the episodes that raise individuals’ salience of their intersecting gender, ethnic and senior organizational identities. This paper is based on a presentation given at a British Academy of Management Joint Gender in Management and Identity Special Interest Groups Research Seminar entitled “Exploring Intersectionality of Gender and Identity”.

Design/methodology/approach
– Based on identity-heightening incidents elicited through diaries and interviews from minority ethnic women and men in middle- and senior-management positions, the paper adopts a multilevel, intersectional framework to present “sites” of intersectional identity salience. Identity-salient sites were analysed from accounts of episodes that raised the salience of gender, ethnic and senior identities for respondents. Researcher reflections on identity salience are also analysed.

Findings
– This paper draws on subjective accounts of identity salience from researcher and respondent experiences on pre-defined identity dimensions.

Research limitations/implications
– This paper uses rich, in-depth accounts of everyday experiences to reveal the dynamics of intersectional identity salience. Gender, ethnic and senior identities infuse each other with significance and meaning simultaneously and consecutively in everyday experiences.

Originality/value
– This paper’s originality is drawn from the advancement of intersectionality studies through empirical research based on collecting identity-heightening qualitative data.
Examining a consumption values theory approach of young tourists toward destination choice intentions
Authors: Phau Ian , Quintal Vanessa , Shanka Tekle 
Published: July 2014

Purpose
– The purpose of the study is to examine young Australian tourists’ consumption values, perceived beneficial image and tourist’s destination choice intention towards Mauritius as a tourism destination.

Design/methodology/approach
– Data were collected through an intercept method of Australian consumers in a downtown shopping complex. A self-administered questionnaire was used; 408 usable questionnaires were collected, and regression analyses were used to test the hypotheses.

Findings
– Only emotional/epistemic, social and functional values were found to significantly influence perceived beneficial image of the tourism destination. Only social and conditional values were found to significantly influence destination choice intention.

Practical implications
– Communication initiatives should focus on functional and conditional values such as quality of infrastructure and personal safety benefits. Destination planners and marketers should emphasize emotional values in their programs, as these values bond with potential young Australian tourists.

Originality/value
– This is the first study where young Australian tourists’ perceived beneficial image, consumption values and intentions to visit Mauritius are investigated. It provides policy makers with strategies to better promote Mauritius as a tourism destination.
Interdisciplinary HIV care – patient perceptions
Authors: Vachirasudlekha Brandon , Cha Agnes , Berkowitz Leonard , Shah Bupendra 
Published: July 2014

Purpose
– The purpose of this paper is to gauge patients’ service perceptions of an interdisciplinary human immunodeficiency virus (HIV) clinic, which uses infectious disease physicians, medical residents, clinical pharmacists, nurses, social workers and students in HIV primary-care delivery.

Design/methodology/approach
– Adult patients coming to the HIV clinic for a return visit to the interdisciplinary team completed a questionnaire based on a previously validated HIV-specific patient satisfaction study (n=104). Fourteen modified items assessing overall care-quality and ten original items assessing interdisciplinary services were included.

Findings
– Respondents reported high satisfaction levels with the clinic's services. The mean score for the care-quality items was 3.79 (possible 4). The interdisciplinary care items mean score was 3.69 (possible 4). For non-physician disciplines, respondents indicated that nurses, pharmacists and social workers played important roles in their clinic care.

Research limitations/implications
– Bias associated with patient selection and survey methods limit the generalizability. The study has implications for measuring interdisciplinary care provided at HIV clinics.

Originality/value
– This HIV outpatient care interdisciplinary model is not widely in use. Results are important for those involved in HIV service development and improvement. Findings support integrating non-physician providers into routine outpatient HIV medical visits.
Regulating healthcare complaints: a literature review
Authors: Beaupert Fleur , Carney Terry , Chiarella Mary , Satchell Claudette , Walton Merrilyn , Bennett Belinda , Kelly Patrick 
Published: July 2014

Purpose– The purpose of this paper is to explore approaches to the regulation of healthcare complaints and disciplinary processes.Design/methodology/approach– A literature review was conducted across Medline, Sociological Abstracts, Web of Science, Google Scholar and the health, law and social sciences collections of Informit, using terms tapping both the complaints process and regulation generally.Findings– A total of 118 papers dealing with regulation of health complaints or disciplinary proceedings were located. The review reveals a shift away from self-regulation towards greater external oversight, including innovative regulatory approaches including “networked governance” and flexible or “responsive” regulation. It reports growing interest in adoption of strategic and responsive approaches to health complaints governance, by rejecting traditional legal forms in favor of more strategic and responsive forms, taking account of the complexity of adverse health events by tailoring responses to individual circumstances of complainants and their local environments.Originality/value– The challenge of how to collect and harness complaints data to improve the quality of healthcare at a systemic level warrants further research. Scope also exists for researching health complaints commissions and other “meta-regulatory” bodies to explore how to make these processes fairer and better able to meet the complex needs of complainants, health professionals, health services and society.
Paperless reporting and electronically verifying clinical investigations
Authors: Hung Sun Cheng , Lew Thomas , Tan Doris , Yin Hoi Shu , Khandan and Raj , Hwee Poi Choo , Surender Reddy , Tay Shirley , Wan Gervais , Lee Y.S. , Lee Lim Lee , Solikin Handi , Yeak Samuel 
Published: July 2014

Purpose
– The purpose of this paper is to outline considerations and steps taken to introduce electronic reporting and verification from systems design and multidisciplinary collaborations to gap analysis and devising solutions. It also evaluates carefully placed forcing functions’ impact on verification rates.

Design/methodology/approach
– A multidisciplinary workgroup was formed to stop print and establish electronic reporting. The electronic verification's success was assessed by weekly activity analysis.

Findings
– Introducing a verification forcing function markedly improved verification activity. Thereafter, non-verified results stabilized at 7 percent up to 75 weeks post-implementation.

Practical implications
– This paper illustrates how results reporting and verification could be implemented in a tertiary hospital using a mixed electronic and paper record. Factors that were critical to success include stakeholder engagement and applying systems design that focussed on patient safety as a key priority. The electronic reporting system was augmented by strategically inserted forcing functions, clear clinical-responsibility lines and ancillary alert systems.

Originality/value
– The systems design method's value in managing non-critical but abnormal results appears to have been under-appreciated. This paper describes how systems design could be used to improve health information delivery and management.