bluuebunny/crossref_metadata_2025_split huggingface dataset:
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Authors: Choi Sujeong , Cheong KiJu (KJ) , Feinberg Richard A. 
Published: October 2012

PurposeThis study focuses on the management of job burnout among customer service representatives. The purpose of this study is to investigate whether supervisor support, monetary rewards, and career paths moderate the relationship between job burnout and turnover intentions.Design/methodology/approachThe authors conducted a survey of 287 customer service representatives from seven call centers for the analysis. To validate the research model and test the hypotheses, the authors employed structural equation modeling, and for the moderating effects, the authors conducted a multi‐group analysis after dividing the moderating variables into high and low groups by using each of their means as a split point.FindingsAs expected, the results indicate that emotional exhaustion, depersonalization, and reduced personal accomplishment increased turnover intentions. Emotional exhaustion led to a sharp increase in depersonalization. The results for the three moderating variables indicate that not all interventions were always useful for all three components of job burnout. In particular, the application of supervisor support required considerable attention because it exacerbated the adverse effect of depersonalization on turnover intentions. Monetary rewards reduced turnover intentions under depersonalization, whereas they increased turnover intentions under reduced personal accomplishment. Career paths reduced turnover intentions under both depersonalization and reduced personal accomplishment.Originality/valueThis study contributes to the literature by demonstrating the moderating effects of supervisor support, monetary rewards, and career paths on the relationships between three components of job burnout and turnover intentions for customer service representatives from call centers.
Implementation of supervised statistical data mining algorithm for single machine scheduling
Authors: Premalatha S. , Baskar N. 
Published: October 2012

PurposeMachine scheduling plays an important role in most manufacturing industries and has received a great amount of attention from operation researchers. Production scheduling is concerned with the allocation of resources and the sequencing of tasks to produce goods and services. Dispatching rules help in the identification of efficient or optimized scheduling sequences. The purpose of this paper is to consider a data mining‐based approach to discover previously unknown priority dispatching rules for the single machine scheduling problem.Design/methodology/approachIn this work, the supervised statistical data mining algorithm, namely Bayesian, is implemented for the single machine scheduling problem. Data mining techniques are used to find hidden patterns and rules through large amounts of structured or unstructured data. The constructed training set is analyzed using Bayesian method and an efficient production schedule is proposed for machine scheduling.FindingsAfter integration of naive Bayesian classification, the proposed methodology suggests an optimized scheduling sequence.Originality/valueThis paper analyzes the progressive results of a supervised learning algorithm tested with the production data along with a few of the system attributes. The data are collected from the literature and converted into the training data set suitable for implementation. The supervised data mining algorithm has not previously been explored in production scheduling.
Food reputation impacts on consumer's food choice
Authors: Bonaiuto Marino , Caddeo Pierluigi , Carrus Giuseppe , De Dominicis Stefano , Maroni Barbara , Bonnes Mirilia 
Published: October 2012

PurposeReputation is conceptualised as the believed effects that any social agent (ranging from a person to a company to a country) can have. Food reputation is beliefs about the effects of food on its consumers. On the basis of a multidimensional construct for food reputation derived from qualitative and correlational studies, this paper aims to test four hypotheses about food reputation dimensions' effects on consumers' food choices.Design/methodology/approachA multi‐attribute, multi‐step choice experiment was carried out using a “phased narrowing” procedure. The procedure is based on eight product choices, using four reputation dimensions as manipulated attributes (duration, identity‐territoriality, social and environmental responsibility, psycho‐physiological well‐being); this is replicated on one drink and one food product.FindingsA pilot study (n=50) checked the manipulation of the four reputation dimensions. ANOVA (n=118) showed the impact of the manipulated reputation features in the food choice process, especially in the final decision‐making phase.Originality/valueThe results confirm that food reputation features impact consumer choice, detailing the relative importance of different reputation features according to choice phase, product category, and individual characteristics.
Identity, communication and change management in Ferrari
Authors: Invernizzi Emanuele , Romenti Stefania , Fumagalli Michela 
Published: October 2012

PurposeThe purpose of this paper is to investigate the role of strategic communication during a change management process within the internationally famous Ferrari corporation. The aim is to show that strategic communication, through its main components, can be a pivotal lever that supports continuous improvement and helps drive organizational success.Design/methodology/approachThe change management process at Ferrari is described and interpreted through the framework of the entrepreneurial organization theory (EOT), from which the four components of strategic communication are derived.FindingsThe paper explores the case of Ferrari, which started a reorganization process in which the main actors were employees and strategic communication represented the crucial component.Research limitations/implicationsThis paper focuses on one single organization. Additional research is needed to generalize the effectiveness of the proposed strategic communication model.Practical implicationsThe paper shows that the four strategic communication components (i.e. aligning, energizing, visioning, and constituting), if applied in an integrated manner, can give insightful stimulus for the management of important change programs.Originality/valueThe paper contributes to the change management literature by linking strategic communication, continuous improvement and entrepreneurial theory.
Effects of layoff victims' justice reactions and emotional responses on attitudes toward their previous employer
Authors: Blau Gary , Petrucci Tony , McClendon John 
Published: October 2012

PurposeThis paper's aim is to study a neglected research outcome within the last ten years, i.e. the impact of unemployment on the willingness of those laid off (victims) to endorse their previous employer to others.Design/methodology/approachA unique sample of unemployed victims completed an on‐line survey investigating the impact of personal background variables, organizational background variables and layoff treatment variables on their willingness to endorse their previous employer.FindingsAs expected, the perceived legitimacy of closure/procedural justice explained willingness to endorse. It was also found that higher perceived distributive justice was related to willingness to endorse. Collectively both layoff treatment variables explained most of the endorsement variance. Length of unemployment was positively related to anger and depression, and anger and depression were each negatively related to previous employer endorsement. In addition, it was also found that an unexpected new outcome, potential rehire, emerged as related to but distinct from willingness to endorse. Supporting this distinctiveness, victims who were angrier about being unemployed were less likely to endorse their previous employer to others, but victims who were more depressed about being unemployed were willing to potentially reapply to their former employer.Practical implicationsStudy results reinforce the importance of perceived justice affecting not only layoff victims' previous employer endorsement but also their potential rehiring.Originality/valueA uniquely unemployed sample, primarily executives, middle managers and professional, salaried individuals, with most being longer‐term unemployed, was utilized. There was also a stronger measure of distributive justice. Potential rehire emerged as a distinct outcome from willingness to endorse previous employer.
Partial mediation of the political skill‐reputation relationship
Authors: Dana Laird Mary , Zboja James J. , Ferris Gerald R. 
Published: October 2012

PurposeAlthough reputation is important to career success, little is known about how individuals develop their personal reputation at work. This study seeks to investigate the role of work relationship quality and citizenship behavior as partial mediators of the political skill‐personal reputation relationship.Design/methodology/approachIn total, 145 triads from a manufacturer in the Midwestern USA provided data for the study. Employees rated their political skill and citizenship behavior, supervisors rated their relationship quality, and coworkers rated the employees' personal reputation. Based on the complementary theories of signaling and social exchange, the relationships between the constructs were analyzed with structural equation modeling.FindingsPolitical skill demonstrated both direct and indirect effects on the development of personal reputation. In particular, work relationship quality and citizenship behavior partially mediated the relationship between political skill and personal reputation.Research limitations/implicationsPersonal reputation was evaluated by a randomly selected coworker, but a collection of perceptions would be helpful.Practical implicationsPolitical skill training and/or mentoring relationships may help individuals manage their personal reputation at work, thus benefiting their careers.Social implicationsThis study focused on personal reputation in a work environment. However, the results also may be useful to individuals in different types of organizations.Originality/valueThis is one of the first studies to investigate how individuals develop their personal reputation at work. Unlike previous research that used self‐evaluations of personal reputation, this study used peer evaluations, which is more appropriate for the construct.
Reforming the professional regulatory bodies: the Law Commission's review of health and social care professional regulation
Authors: Spencer‐Lane Tim 
Published: October 2012

PurposeThe purpose of this paper is to set out the Law Commission's proposals for the reform of the law relating to UK health professional regulation and, in England only, social workers.Design/methodology/approachThe paper summarises the main provisional proposals from the consultation paper.FindingsThe consultation paper argued for the reform of the law in this area.Practical implicationsThere are suggestions for reforming the law which could form the basis of a new legal framework introduced in 2014.Originality/valueThe paper sets out the proposed new legal framework.
Doctors' experiences with a quality assurance programme
Authors: Seip Birgitte , Frich Jan C. , Hoff Geir 
Published: October 2012

PurposeThe purpose of this paper is to explore doctors' experiences with participation in a quality assurance programme for gastrointestinal endoscopy (Gastronet).Design/methodology/approachAn explorative and qualitative approach was used, and data were generated through semi‐structured interviews with eight doctors (endoscopists) in Norway.FindingsThe respondents' notion of a “high‐quality colonoscopy” included being able to communicate with the patient while performing the technical procedure. They were reluctant to use analgesics to improve their score on the rate of painful examinations due to the negative effects of analgesics on the communication with the patient. The individual feedback reports on colonoscopy quality had been read by most respondents and some respondents described they had used the reports actively to monitor performance. There was some reluctance towards the programme among the respondents since some performance measures were thought to have a negative effect on the atmosphere in the endoscopy suite.Research limitations/implicationsThe small sample size and the homogenous cultural setting limit the generalisability of the results to other countries.Practical implicationsThe concept of “high‐quality colonoscopy” might be ambiguous, and it is important to clarify what quality means when implementing a quality assurance programme for gastrointestinal endoscopy. Workshops and educational meetings facilitate two‐way communication between leaders and participants in the quality assurance programme, and may build ownership and increase motivation among participants.Originality/valueIn addition to quality indicators, it is important to agree upon the meaning of “quality” when initiating a quality assurance programme.
Social networking services adoption in corporate communication: the case of China
Authors: El‐Haddadeh Ramzi , Weerakkody Vishanth , Peng Juanjuan 
Published: October 2012

PurposeThe purpose of this paper is to explore empirically the adoption of social networking services in corporate communication within the context of China.Design/methodology/approachAfter reviewing the extant literature on technology adoption, the paper proposes a conceptual model for studying the adoption of social networking in corporate communication. Based on this model a quantitative survey is carried out within the Chinese context to examine the key factors influencing consumers’ adoption of social networking services to engage with organisations.FindingsThe conceptual model proposed in this study offers a comprehensive overview of the adoption of social networking services through identifying various factors associated with ease of use, perceived usefulness, trust and loyalty and advertisement. Through adopting an empirical research strategy focusing on China, which has a high level of technology adoption, this study contributes towards providing a good understanding of how new technology‐enabled social media platforms can offer a more dynamic engagement between consumers and organisations.Research limitations/implicationsThis research only focuses on exploring empirically the adoption of social networking services in one country and does not investigate how such factors may impact consumers’ adoption and continuity to use in that country or in a wider context.Practical implicationsThe conceptual model in this study offers organisations including multinational ones and researchers a comprehensive overview of the adoption of social networking services in corporate communication, particularly in an emerging economy. The key findings of this study show how the ease of use of these platforms and services can facilitate a better engagement and communication between consumers and corporate organisations. In addition, the study indicates embedding social networking services platforms and services within the advertisement strategy for the organisation can contribute towards its success in reaching to a broader consumer range.Originality/valueThe core contribution of this research adds to the growing body of knowledge concerning the adoption of social networking services in emerging economies. In particular, the conceptual model formulated through the synthesis of extant literature offers researchers and practitioners valuable insights on appreciating the key issues that require consideration when organisations utilise social networking services to engage with consumers.
Using non‐mandatory performance measures in local governments
Authors: Torres Lourdes , Pina Vicente , Martí Caridad 
Published: October 2012

PurposeThe purpose of this paper is to analyse how local governments implement non‐mandatory performance measures (PM), the types of PM employed, the degree of their usefulness in decision making and/or accountability, and their outcomes.Design/methodology/approachThe information was collected through a questionnaire sent to the expert managers in charge of developing PM for Spanish local governments with more than 50,000 inhabitants. In addition, data sources were triangulated through an analysis of the performance indicators published in the notes to the local governments' financial statements and in their web sites.FindingsThe implementation of PM in Spain follows a top‐down approach in which each local government can choose whether to implement PM, how to implement them, and what information to disclose. Implementation features a high degree of involvement on the part of managers and little involvement on the part of medium‐ and street‐level staff. PM are used primarily for budgetary and strategic management planning and long‐term decision making.Practical implicationsThe paper will be useful to academics and practitioners to enable better understanding of the problems associated with introducing and using non‐financial, non‐mandatory PM. The Spanish case is similar to that of most continental European countries, in the leeway their local governments have in implementing their own PM systems.Originality/valueThe paper sheds light on the application of an interesting aspect of public sector management accounting and contributes to the literature by analyzing the application of a non‐mandatory PM system in a non‐Anglo‐American context.
Predicting consumer digital piracy behavior
Authors: Vida Irena , Kos Koklič Mateja , Kukar‐Kinney Monika , Penz Elfriede 
Published: October 2012

PurposeThe purpose of this paper is to investigate consumer perceptions of personal risk and benefits of digital piracy behavior as determinants of one's justification for such behavior and the consequent future piracy intention. Temporal effects of rationalization in shaping future piracy intent are also addressed.Design/methodology/approachA conceptual model was developed using counterfeiting and piracy literature. Data were gathered via mail and online survey of adults in five European Union countries. The model was tested on pooled sample using confirmatory factor analysis and structural equation modeling.FindingsRationalization mediates the relationship between perceived benefits and piracy intention, but not between perceived risk and intention. Both perceived risk and benefits affect piracy intent, with risk reducing it and benefits increasing it. Rationalization of past behavior increases future digital piracy intent.Research limitations/implicationsRisk measure was limited to technical problems, thus future studies should examine a wider scope of risk dimensions. The cross‐sectional design of the study also creates some limitations. A longitudinal methodology could provide a better insight into sequencing of rationalization.Social implicationsMarketing communications should increase public awareness of risks and reduce perceived piracy benefits to reduce future piracy intent. Public persuasion activities should counter the arguments consumers use to rationalize their piracy behavior.Originality/valueThis research fills in a void in knowledge on how expected consequences drive rationalization techniques, particularly with respect to future piracy intent. A realistic data set drawn from adult population in five countries is used, enhancing external validity.
Deploying LSS in a global enterprise – project identification
Authors: Duarte Brett , Montgomery Douglas , Fowler John , Konopka John 
Published: October 2012

PurposeThe purpose of this paper is to provide Lean Six Sigma deployment champions with a structured approach to identify and prioritize parts of their business that are conducive to the Lean Six Sigma methodology.Design/methodology/approachA five‐step approach to Lean Six Sigma project identification is presented in this paper. The approach utilizes a clustering technique to group similar processes based on seven process characteristics. The clusters formed are then evaluated and prioritized for their compatibility to Lean Six Sigma.FindingsThe clustering approach can be applied to any industry segment, including non‐manufacturing, healthcare and financial‐based organizations. A case study is presented in this paper in which the approach is applied to an IT based company. A total of 30 percent of the business processes were found to be Lean Six Sigma conducive.Research limitations/implicationsThe current model does not have provision to consider the current performance of a process as an evaluation criterion. This requires the deployment champion to use the model in conjunction with a Balanced Scorecard. Future research will address this limitation.Originality/valueThere is a general lack of a mathematical approach to enable Lean Six Sigma practitioners to identify parts of their business that are conducive to the methodology. This research attempts to bridge this gap in the literature by using an unsupervised learning approach, using a clustering algorithm, to group processes based on seven process characteristics. The cluster evaluation helps the deployment champion identify key areas within the business to focus an LSS deployment.
Inhibition of pilocarpine‐induced saliva secretion by adrenergic agonists in ICR mice
Authors: Imamura Takahiro K , Yoshino Yoko , Yamachika Shigeo , Ishii Hisako , Watanabe Nobuyuki Y , Inoue Hiroko , Nakagawa Yoichi 
Published: October 2012

Summary

The aim of the present study was to clarify the effects of the adrenoceptor agonist isoproterenol (IPR) on saliva secretion stimulated by the muscarinic receptor agonist pilocarpine (PILO) in mice.

Mice were injected with either 0.5 mg/kg, i.p. PILO alone or simultaneously with 2 mg/kg, i.p., IPR to evaluate the inhibitory effects of adrenoceptor agonists on saliva secretion. The mechanisms underlying changes in saliva flow rate were evaluated by histological examination of aquaporin 5 (AQP5) and saliva flow rate using the adenylate cyclase (AC) inhibitor SQ22536 (0.25 mg per mouse, s.c.), which was administered 30 min prior to PILO and/or IPR.

Saliva volume decreased significantly in the mice treated simultaneously with PILO + IPR compared with that in mice treated with PILO alone. Changes in the intracellular localization of AQP5 were seen in PILO + IPR‐treated mice, and those changes were reversed by SQ22536 pretreatment. In addition, the decreased salivary flow rate in the PILO + IPR‐treated mice was partially restored by SQ22536 pretreatment. There were no significant changes in intracellular calcium or ATP levels among the groups.

The results of the present study suggest the existence of an inhibitory effect of the sympathetic nervous system on parasympathetic‐stimulated salivary secretion from the salivary gland.