bluuebunny/crossref_metadata_2025_split huggingface dataset:
Perceived benefits and church participation
Authors: Casidy Riza , Tsarenko Yelena 
Published: October 2014

Purpose
– The purpose of this paper is to examine the relationship between perceived benefits and church participation among regular and irregular church goers (ICG).

Design/methodology/approach
– The research incorporates a descriptive research design. In total, 564 questionnaires were completed by active and relapsed members of churches in Australia. Hierarchical regression analysis was conducted to examine the relationship between constructs.

Findings
– This study provides empirical evidence that perceived spiritual and social benefits have a positive and significant relationship with church participation in both regular and ICG sample group. Perceived purpose-in-life (PIL) benefits are not related to church participation in both sample groups.

Practical implications
– The findings may guide leaders of religious organisations to understand the importance of spiritual and social benefits in attracting prospective church members. The marketing message of religious organisation should therefore focus on spiritual and social appeals.

Originality/value
– Past researchers have not looked into the dynamic relationships between perceived benefits and church participation among regular and irregular church members, particularly in Australia, hence research is to be called for in this area. The study provides a further empirical support for the importance of social benefits within the church settings.
Antecedents of customers’ intention to support Islamic social enterprises in Indonesia
Authors: Rahayu Hijrah Hati Sri , Idris Aida 
Published: October 2014

Purpose– The purpose of this paper is to examine the influence of extrinsic factors, namely, age, education, gender, marital status and income on customers’ intention to support Islamic social enterprises via donation. The paper also assesses the influence of religiosity on support intention (SI). The impact of customers’ perceptual reaction to the credibility of social enterprises’ advertising is also measured to assess its influence on SI.Design/methodology/approach– A total of 214 completed questionnaires from online and offline surveys were analysed using several statistical analyses, including structural equation modelling, to assess the effects of the independent variables on SI.Findings– The study found that customers’ socioeconomic status and religiosity have no significant influence on their intention to channel their donations via Islamic social enterprises. It is the social enterprises’ advertising which significantly influences their SI.Research limitations/implications– The study focuses on an Islamic research context of social entrepreneurship. Thus, the results cannot be generalised directly to the non-Islamic social entrepreneurship context.Practical implications– Findings of the study suggest that organisations should develop effective communication strategies through advertising to highlight organisational credibility as it plays an important role in shaping customers’ attitudes and intentions.Originality/value– The study investigates the effects of marketing on customers’ SI. It also considers credibility, advertising, and the concept of branding in a context of social entrepreneurship, a concept that is still largely unexplored in the literature.
Accounting for the cost of social media
Authors: A. Crumpton Michael 
Published: October 2014

Purpose
– This paper aims to discuss the importance of identifying the cost associated with using social media for library marketing efforts, as well as assessing the effectiveness of social media activities.

Design/methodology/approach
– This paper references articles and trends on this topic.

Findings
– With an increase in use of social media activities within libraries, there is clear evidence that creating formal assessment practices and tracking expenditures provides an increase in effectiveness and efficiency of those activities.

Originality/value
– This paper is written from the author’s own perceptions and actions taken on this topic.
Taking the numb out of numbers
Authors: McMullen Anthony 
Published: October 2014

Purpose
– The purpose of this paper is to provide insights and commentary into issues encountered in maintaining and assessing library technologies and technology-based services with limited budgets and with limited personnel.

Design/methodology/approach
– Uses real-world experiences, data and examples gleaned from the evolution of baseball metrics to propose alternative methods of assessing library resources and services.

Findings
– Traditional methods of measuring success in baseball proved to be insufficient in telling the entire story behind the numbers. The same is true of libraries where librarians have been very good at gathering numbers, but very poor at using these data to the greatest advantage.

Originality/value
– This paper examines the parallels between the baseball and library worlds. It uses anecdotes gleaned from popular media to illustrate the similarities in the number-driven aspects of these institutions. It suggests that libraries take a path similar to that of baseball in developing new measures to paint a more accurate picture of their value and return on investment.
Lose the silver bullets
Authors: Luther Cottrell Terrance 
Published: October 2014

Purpose
– The purpose of this article is to reveal and dissuade the facilitation, fostering and support of silver bullet employee situations in libraries.

Design/methodology/approach
– The concept of a “silver bullet” employee is first explained, and then brought into the context of library management in a variety of settings. Steps are given to counteract this phenomenon through strategic cross-training and knowledge management initiatives.

Findings
– Silver bullet employees can be common, but they are not unavoidable aspects of institutional development. Realizing when and how a staff member is becoming too specialized can serve to save time and money down the road when this type of employee moves on.

Originality/value
– Silver bullet employees are not discussed enough in library literature or at professional conferences. Not planning for employee departure, especially for the departure of highly skilled, talented and specialized employees incurs unnecessary stress and cost to an organization’s leadership personnel.
Accept, coach, and inspire: a formula for success
Authors: D. Hall-Ellis Sylvia 
Published: October 2014

Purpose
– Technical services librarians, catalogers and metadata specialists serve as the integral managers of comprehensive integrated systems designed to facilitate the ingestion, annotation, cataloging, storage, retrieval and distribution of organized, discoverable resources. Yet, despite the escalating costs to upgrade integrated library systems, maintain authority control for name and subject heading points of access and create original surrogate records for new library resources, technical services departments did not grow.

Design/methodology/approach
– The goal of sharing metadata is to reduce the local cost of its creation with minimal changes. However, research suggests that catalogers and metadata specialists review and authenticate the standards-compliant work of others, thus negating the goal of sharing and increasing the cost of building and maintaining online catalogs and discovery tools. How can a library administrator encourage the acceptance of metadata created at other information organizations and make prudent investments to support technical services functions?

Findings
– There are four strategies that administrators can adopt regarding these issues.

Research limitations/implications
– All libraries can benefit from considering the four strategies.

Practical implications
– First, cultivate a robust community of practice within the information organization. Second, recognize the importance of accepting standards-compliant bibliographic metadata with few modifications. Third, provide opportunities for managers to become skilled at coaching their team members. Fourth, inspire confidence.

Social implications
– Librarianship is a profession that an individual enters through graduate education in library and information science. As a new entrant, an individual becomes of a member of the community of practice and assumes personal responsibility for learning and mastering technical skills and competencies through experience, mentoring, professional development and continued actions (or tasks) comprising activities situated in a library or information environment.

Originality/value
– This is an original opinion piece.
Libraries in the information age
Authors: Eze Asogwa Brendan 
Published: October 2014

Purpose– The purpose of this paper is to measure the competencies of libraries in Nigerian universities, identify constraints to their performance and recommend infrastructures and competencies required. Institutional accreditation has compelled academic libraries in Nigerian to improve their quality, competencies and performances for accountability.Design/methodology/approach– A questionnaire was the main instrument for data collection. The population of the study was all the university librarians in the 89 universities in Nigeria that the author selected from federal, state and private universities. Of the 81 sets of questionnaires emailed, 49 were returned, which represents a 60.5 per cent response rate and provides the working population of the study. Data were analysed using frequency tables, simple percentages and bar charts.Findings– The results indicate that academic libraries and librarians in Nigeria are competent in three key areas – educational roles, professional development and research. However, they are not very effective in the provision and use of library resources in cyberspace, adequate funding, collection development and information technology skills. The main constraints are: poor Internet penetration, low bandwidth, unreliable power supply and weak Internet proficiency. This paper suggests that adequate funding, benchmark performance and multi-skilling can serve as strategies against these constraints in developing regions.Practical implications– This study contributes to library staff assessment because it links strategic objectives to performance measures and associated long-term targets. It broadens issues which affect sustainable performance in academic libraries in Nigeria, as well as in Africa and other developing countries.Originality/value– While performance measurement is well established in developed countries, it is less or not so well established in Nigeria and other developing countries. The current research seeks to develop a performance measurement framework for academic libraries that is testable and expandable to Nigeria and the whole African context.
Empowering employees: job standardization and innovative behavior
Authors: Luoh Hsiang-Fei , Tsaur Sheng-Hshiung , Tang Ya-Yun 
Published: October 2014

Purpose– This study aims to explore the relationship between job standardization and employee innovative behavior, as well as the mediating and moderating effects of employee psychological empowerment. Little research has been focused on the conflicting concepts of job standardization and employee innovative behavior.Design/methodology/approach– Respondents chosen from frontline services in tourist hotels in Taiwan were used to examine the mediating and moderating roles of psychological empowerment on the established relationships between job standardization and employee innovative behavior. The results were analyzed using hierarchical regression models.Findings– The results show that job standardization had a negative effect on employee innovative behavior. In addition, employee psychological empowerment mediated the effect of job standardization on innovative behavior. Subsequently, employee psychological empowerment played a buffering role and moderated the job standardization–innovative behavior relationship.Practical implications– Hotel management needs to use both training and work process review to help employees innovate while still understanding the meaning of their work, enhancing self-efficacy, self-determination and the impact of decision-making.Originality/value– This study gives both theoretical and empirical evidence to clarify the effect of psychological empowerment on the importance of job standardization and innovative behavior in organizations. This is the only study that has investigated this topic in the hospitality field and therefore makes significant strides in understanding the impact of psychological empowerment on hotel employees’ innovative behavior.
Promote the price promotion
Authors: Huang Hui-Chun , Chang Ya-Ting , Yeh Che-Yi , Liao Chung-Wei 
Published: October 2014

Purpose
– The authors empirically evaluated the effect of price promotions on customer quality evaluations and repeat-purchase intentions in coffee chain stores. The moderating role of customer characteristics in this process was also investigated.

Design/methodology/approach
– Consumers in 12 coffee chain stores were surveyed and 488 usable questionnaires were obtained. Relationships in the test model were examined using structural equation modeling techniques. A multiple-group solution was used to test the moderating effects of consumer characteristics.

Findings
– The results of structural equation modeling analyses suggested that price-promotion activities at Starbucks in Taiwan had a favorable effect on customer quality evaluations and positively influenced repeat-purchase intentions. The moderating effects of consumer characteristics were partially supported. Whereas sex showed no significant moderating effect, consumption frequency did demonstrate a moderating effect.

Practical implications
– The results indicate that existing customers may see price promotions at Starbucks in Taiwan as a reward or incentive, and thus lead to an increase in favorable evaluations. The findings provide a new perspective that may encourage those involved in the marketing of coffee chain stores to manage price promotions in a more strategic manner by considering customer characteristics.

Originality/value
– The effects of price promotions on brand evaluation remain controversial and may vary among product categories. Additionally, most studies regarding price promotions have used an experimental approach, and few studies of price promotions in the coffee industry have been reported. The study is among the first to empirically examine the effects of price promotions and the moderating role of consumer characteristics in the process at coffee chain stores.
Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey
Authors: Koyuncu Mustafa , J. Burke Ronald , Astakhova Marina , Eren Duygu , Cetin Hayrullah 
Published: October 2014

Purpose– The aim of this article is to examine the relationship of service employees perceptions of servant leadership provided by their supervisors/managers and employee’s reports of service quality provided to clients by their hotels.Design/methodology/approach– Data were collected from 221 frontline employees, a 37 per cent response rate, working in four- and five-star hotels in Cappadocia, Turkey. Previously developed and validated measures of servant leadership (Lidenet al., 2008) and service quality (Parasuramanet al., 1988) were used and both were found to be highly reliable in this study.Findings– Respondents were generally young, had relatively short organizational tenure and had high school educations. Respondents having longer organizational tenures and those working in five-star hotels reported lower levels of servant leadership. Longer tenured employees, and males, rated some dimensions of service quality lower as well. Service employees reporting higher levels of servant leadership from their supervisors/managers generally indicated higher levels of service quality.Research limitations/implications– Some limitations should be noted. First, all data were collected using respondent self-reports, raising the limited possibility of response set tendencies. Second, the sample, while reasonably large, may not be representative of all hotel employees in Turkey. Third, all properties were located in one region of Turkey and may not be representative of hotel employees in other regions of the country.Practical implications– First, organizations could select individuals exhibiting higher levels of servant leadership potential based on indications that these individuals are interested in developing long-term relationships with staff and co-workers and in helping them become more skilled in doing their jobs. Selection can also be augmented by servant leadership training (Fulmer and Conger, 2004). Supervisors/managers could be coached to help them develop their staff and help them meet their unique goals (Raelin, 2003). Finally, workplace cultural value supportive of both servant leadership and service quality can be identified, modeled by senior level managers, supported and rewarded.Originality/value– Most studies focus on defining and measuring servant leadership or service quality. This study investigates the relationship between servant leadership and service quality.
Rhetoric and narratives as equipment for living: spinning in Borgen
Authors: Soetaert Ronald , Rutten Kris 
Published: October 2014

Purpose– The purpose of this paper is to present a theoretical background for studying rhetoric and narratives as equipment for living. Analyzing a case study on spinning and the spin doctor in recent narratives with a major focus on the Danish TV-seriesBorgen. Arguing that narratives can be equipment for teaching.Design/methodology/approach– Introducing rhetorical concepts as tools for an analysis of narratives (based on the work of Kenneth Burke).Findings– The authors argue for the importance of rhetoric and narrative as tools for meaning-making, illustrate how spinning has become a major topic in recent fiction (and the TV-seriesBorgenin particular), and focus on howBorgencan be equipment for living from different “terministic screens.”Originality/value– The authors analyze how a popular narrative asBorgencan be read as equipment for living, focussing on how the spin doctor has become a major character in fiction, and illustrate what the authors can learn from narratives about rhetoric and spinning.
Rhetoric and the foundation of the Service-Dominant Logic
Authors: Miles Chris 
Published: October 2014

Purpose– The purpose of this paper is to investigate the use of rhetorical and narrative strategies in the foundational text of Service-Dominant (S-D) Logic. The author argues that the success of Vargo and Lusch's (2004a) paper in establishing the foundational premises of the new S-D Logic is greatly aided by their persuasive use of classical rhetorical techniques of word choice, metaphor, and framing as well as the careful construction of a narrative that is guaranteed to be attractive to their audience.Design/methodology/approach– The author uses techniques of rhetorical and narrative analysis to closely examine some of the principle argument in the foundational text of S-D Logic.Findings– The author finds that Vargo and Lusch (2004a) make use of a powerful narrative of redemption in which marketing is seen to be saved from a potentially destructive internal struggle by a revelatory shift in perspective. The choice of key framing terms such as “logic”, “evolution”, and “paradigm” is found to have an important rhetorical effect in supporting this persuasive narrative and helping to cast it in a scientifically “inevitable” light.Originality/value– The findings speak to the vital role played in academic marketing, and in the successful promulgation of a new movement within the academic marketing community, of persuasive language and narrative.
Context and time in brand image constructions
Authors: Rindell Anne , Iglesias Oriol 
Published: October 2014

Purpose
– The purpose of this paper is to further understanding of the roles that time and context play in consumers’ evolving brand image construction processes over time.

Design/methodology/approach
– This exploratory, qualitative research is based on the analysis and interpretation of 164 online consumer narratives pertaining to the consumers’ most memorable coffee moments.

Findings
– Consumers build images of a brand through both fleeting moments over time linked to special occasions and everyday moments in their lives over time. Understanding image construction processes thus must go beyond just physical (location) and psychological (social) circumstances. Activity processes (“When I am doing […]”) also are central to this understanding.

Research limitations/implications
– Time and context emerge as key determinants of consumers’ brand image processes and should hence be explicitly recognised in branding research. This study focuses only on brand admirers; because the study context refers to a business-to-consumer product, the focus is the product brand.

Practical implications
– Considering the key role of memorable past moments (time and context) in consumers’ brand image construction processes, branding strategies should reflect systematic efforts to identify these moments. Such an approach can provide opportunities for companies to deepen their consumer understanding and achieve a favourable presence in consumer contexts during which brand images get constructed.

Originality/value
– This study identifies key dimensions of time and context and thus furthers understanding of these dimensions in relation to brand images.
Visual narratives on organizational space
Authors: Höykinpuro Ritva , Ropo Arja 
Published: October 2014

Purpose– The purpose of this paper is to develop a visual perspective to the narrative management research by exploring the potential of drawings to construct organizational space. This study is explorative in nature and aims to open up a discussion on the importance of visuality within the narrative research. Visual narratives combined with written ones are constructed and analyzed in the paper.Design/methodology/approach– The empirical illustrations of visual narratives outline students’ first-time encounters of the university campus. Their drawings and stories are used to describe and analyze their personal and subjective experiences of how they relate to the campus space. The students were asked to recall the moment they encountered the university campus for the first time and to draw their memories on a paper. Furthermore, they were asked to describe the drawings in a written narrative. Following that, the storyline was identified through a content analysis of both the drawings and the written narratives. This participatory research approach considers informants as co-researchers in producing data and emphasizes the inter-subjective nature of the study.Findings– The study points out valuable aspects in visual narrative organization research. The drawings and written narratives were found to complement each other revealing different things of the experiences. The drawings were very rich and detailed. They captured and revealed emotions, symbolic meanings and interpretations that were not explicated in the written stories. Finally, categories of visual narratives on organizational space were developed.Originality/value– This study contributes to the development of visual methodology in narrative management research. Moreover, this paper provides a methodological contribution to study organizational space. It sheds light on the potential of using visual narrative materials, especially self-produced drawings to construct organizational space. The study develops and illustrates a visual research method that combines written narratives with drawings. The study points out the importance to involve the informants as co-creators of a narrative study to capture the emotional richness of visual narratives. The authors envision that visual aspects of narratives will be a future direction in the narrative research, because visuality may capture hidden emotional aspects, symbols and artifacts that are not easily revealed in the told or written stories.