bluuebunny/crossref_metadata_2025_split huggingface dataset:
Review on IT adoption: insights from recent technologies
Authors: Gangwar Hemlata , Date Hema , Raoot A.D. 
Published: July 2014

Purpose
– The purpose of this paper is to review the literature on information technology adoption in organizations to understand the need of integrated models for technology adoption. It further makes an attempt to identify key parameters to integrate technology acceptance model (TAM) and technology-organization-environment (TOE) framework for firm level technology adoption. This integration is intended to improve predictive power of resulting model.

Design/methodology/approach
– The research papers are accessed from the popular databases from 2000 to 2012. The selected papers have addressed technology adoption in context of recent technologies such as e-commerce, ERP, RFID, EDI and knowledge management, etc. The paper attempts to review the studies based on TAM model and TOE framework to identify relevant set of variables for the adoption of these technologies in organizations.

Findings
– TAM and its extended versions have high capability to explain the technology adoption while the significance of TOE framework is similarly recognized in explaining technology adoption. This review presents a holistic picture of a set of variables which can be used in the adoption of similar technologies in future. Further, the study has advocated the integration of TAM model and TOE framework to improve their explanatory power in technology adoption. The identified set of variables of TAM model and TOE framework can be used to integrate the two. Guidelines for integrating the two are also explained.

Research limitations/implications
– This study provides a platform for studying adoption of similar technologies using integration of TAM and TOE.

Practical implications
– The researchers and managers can use the set of variables identified for adoption of similar technologies in organizations.

Originality/value
– The review presents a set of variables which can be used to study adoption of similar technologies in future.
Developing a multi stage predicting system for corporate credit rating in emerging markets
Authors: Al-Najjar Dana , Al-Najjar Basil 
Published: July 2014

Purpose
– The purpose of this paper is to build a neural network system to predict corporate credit rating in Jordanian non-financial firms, using 19 different financial characteristics such as profitability, leverage ratios, liquidity, bankruptcy, and sales performance.

Design/methodology/approach
– The study adopts two neural network techniques namely, Kohonen network and Back Propagation Neural Network (BPNN). Our sample includes the manufacturing firms that have provided the required financial information for the period from 2000 to 2007.

Findings
– BPNN has successfully predicted firms with high performance gaining A rating and the bankrupted firms with D rating for the period from 2005 to 2007.

Originality/value
– This study is the first study to investigate credit rating in Jordan using Neural Network technique.
Disintermediation in the apparel supply chain
Authors: Oxborrow Lynn , Brindley Clare 
Published: July 2014

Purpose– The apparel industry has acted as a microcosm of global industrial change, exemplified by changes in structure, relationships and technologies. The purpose of this paper is to identify the risk drivers, the changing supply strategies and the relationships suppliers are developing or exiting from, notably because of the increasing power of retailers in the fast fashion sector.Design/methodology/approach– The research adopts a qualitative, case study methodology of the Leicester (UK) based suppliers who operate in the fast fashion market.Findings– Rich narrative data shows that the apparel supply chain has changed. The small and medium size enterprises (SMEs) have had more success in managing the upstream rather than the downstream, supported by their move towards a more design driven system. This willingness has been motivated by their wish to “own” the relationship with the buyer but this has not always resulted in greater power or returns and relationships have continued to be fractious.Research limitations/implications– There is a lack of research on supply chains, especially, apparel supply chains that focus on reality rather than best practice. This paper addresses the power relationships that are exerted in the supply chain and the cultural aspects that influence them, which have hitherto lacked academic focus.Originality/value– Adds empirical data to the theoretical work in the area, specifically, the shape of SME supply chains and the nature of risk in supplying fast fashion. It identifies the unequal power base of the supply chain and SMEs’ strategies for coping, or not, to some extent dependent on their culture.
Reluctant managers: Methodist ministers and management
Authors: Guerrier Yvonne , Bond Christopher 
Published: July 2014

Purpose
– The purpose of this paper is to present a research from a study undertaken with Methodist circuit ministers in the UK and those that work closely with them. It considers in what way and to what extent ministers think of themselves as managers and to what extent and in what way they are expected to perform as managers by those they work with.

Design/methodology/approach
– The research that informs this paper was gathered through a qualitative study which involved in-depth semi-structured interviews with 22 participants both Methodist ministers and those who worked closely with them.

Findings
– The study shows that, whilst those who work with ministers typically do not problematize management and expect managers to be able to perform management tasks, the ministers themselves are ambiguous about or rejecting of the discourse of management.

Research limitations/implications
– The relatively small sample size limits generalizability.

Practical implications
– The study challenges trainers in this context and in other contexts where the “language” of management is contested or rejected to find a discourse of management which is acceptable.

Originality/value
– The study contributes to the small body of literature on management and the development of managers within religious organizations. It contributes to the literature on managerial identity and the importance of management language in becoming a manager by presenting an example where this language and identity is contested or rejected.
Motivating managers to develop their moral curiosity
Authors: E. Sekerka Leslie , N. Godwin Lindsey , Charnigo Richard 
Published: July 2014

Purpose
– The purpose of this paper is to focus on an inward drive and commitment toward ethical discovery, which the authors refer to as the competency of moral curiosity. When directed toward moral decision making, the authors believe this ability can help managers effectively respond to their ethical challenges and contribute to an organizational environment that supports ethical performance.

Design/methodology/approach
– After presenting insights from the literature on curiosity and establishing its relevance, the authors describe a specific experiential learning tool designed to cultivate moral curiosity in organizational settings. The authors conduct a field study using this process to explore how moral curiosity can be strengthened through experiential practice.

Findings
– Results from the field study suggest that engagement in balanced experiential inquiry, a process that asks managers to reflect on their salient ethical dilemmas and then engage in both individual and collective meaning making, positively influenced participants’ curiosity toward moral decision making.

Research limitations/implications
– Limitations include challenges inherent to the field-study design, including lack of a control group and limited ability to predict long-term impacts of the intervention. Despite these concerns, the study has useful implications for managerial training and development. In particular, providing safe spaces where managers can discuss their ethical dilemmas is an important element of supporting their development into morally curious leaders who are interested in pursuing business ethics.

Practical implications
– Findings suggest that providing safe spaces where managers can discuss their ethical dilemmas is an important element of supporting their development into morally curious leaders who are interested in pursuing business ethics.

Originality/value
– The paper contributes to the research literature on ethics training and education for managers. The authors introduce the construct of moral curiosity as a competency that can be developed through experiential practice in organizational settings.
Walking with intangibles: experiencing organisational learning
Authors: Patterson Jennifer 
Published: July 2014

Purpose– The purpose of this paper is to apply experiential learning theory to discuss a UK project-based knowledge transfer partnership (KPT) project between a university and a third sector organisation offering outdoor and experiential education for around 32,000 inner city children annually. It uses different models to critically consider how different experiential paradigms or world-views support different understandings of project experience in the real world. It examines the nature of experiential learning through project experience, applying a phenomenological inquiry to reflect on how experiential learning is valued academically and culturally. It considers environmental influences to balance the relational practices that represent intangible experiential elements in partnership work.Design/methodology/approach– Using a postmodern qualitative methodology, this paper applies different frameworks to narrative, a synthesis of data from the project, an interview, literature and reflection to present a critical consideration of experiential learning constructs. It foregrounds the academic value of ethical subjectivity and as such also presents a reflective Feminist auto-ethnographic praxis grounded in the project.Findings– Experiential learning is critical for human inquiry. Valuing experiential learning methods differently offers ethical applications for facilitating project work and partner relationships.Practical implications– Applied experiential learning theory supports organisational understanding in project work. An ethics of subjectivity places equal value on expertise in its own environment leading to a facilitated rather than a hierarchical transfer of knowledge, critical for project success. The project is financially successful and has wide reaching social and environmental impact. Thinking differently about provision means a substantial number of children beyond those physically visiting the organisation will benefit through teacher training.Social implications– The UK government no longer funds outdoor education. This paper demonstrates the importance of fostering environmental relationships for human identity, to support education for sustainable development and wider societal and environmental understandings.Originality/value– Developed through project process this is a new values-based, environmental, organisational and educational transformational approach to partnership. It is useful in education, working in partnership with businesses and ESD.
Environmental sustainability in logistics and freight transportation
Authors: Marchet Gino , Melacini Marco , Perotti Sara 
Published: July 2014

Purpose
– The purpose of this paper is to categorise the research on environmental sustainability in logistics and transportation on the basis of the main themes and study methods and proposes directions for future research.

Design/methodology/approach
– The review is based on 72 papers published from 1994 to 2011 in international peer-reviewed journals. The academic papers were analysed and categorised according to both their defining characteristics (i.e. year of publication, journal title, regions addressed, and research methodology adopted) and the themes tackled. Five key themes were examined: sustainability initiatives, reasons for adoption, benefits achieved following adoption, critical issues and barriers to adoption, and the evaluation and measurement of environmental initiatives.

Findings
– While many studies have addressed the issue of environmental sustainability within the supply chain as a whole, papers focusing specifically on environmental sustainability within logistics and freight transportation are fewer and relatively more recent. Although researchers have started to examine the decision-making process involved in environmental sustainability adoption in recent years, many themes, such as sustainability evaluation and measurement, and the level of adoption of sustainability initiatives in the context of the third-party logistics (3PL) industry are under-represented in the literature. As far as the methodology is concerned, our review revealed that many articles are either conceptual papers or empirical studies (i.e. mostly based on surveys or case studies), while simulation and analytical modelling have rarely been addressed.

Research limitations/implications
– While efforts were made to be all-inclusive, some research efforts may have inadvertently been omitted. However, the authors believe that this review provides an accurate representation of the body of research on environmental sustainability in logistics and transportation published during the specified timeframe, and that the resulting assessments are reliable.

Originality/value
– The paper offers a guide to the previous research on this topic and identifies the most important issues that need to be addressed in future research.
Current market development of energy performance contracting
Authors: Lee Pan , Ip Lam Tsun , Jye Dzeng Ren 
Published: July 2014

Purpose
– The purpose of this paper is to investigate the current market development of Energy Performance Contracting (EnPC) in Hong Kong and Taiwan, focussing on four key aspects: first, the potential building energy retrofits as an investment for future savings; second, the motivations for building owners toward the use of EnPC; third, the reasons for building owners not using EnPC; and fourth, the different approaches of Hong Kong and Taiwanese governments toward the promotion of EnPC.

Design/methodology/approach
– A dual-questionnaire survey was conducted both in Hong Kong and Taiwan, where the same set of questionnaire was sent to the key personnel of the energy services companies (ESCOs) in both regions as identified from the latest member lists of representative trade associations, supplement with 11 structured interviews.

Findings
– Apart from explainable differences, the results show the top rankings by the respondents of Hong Kong and Taiwan as follows: “Potential retrofit works” including lighting replacement with efficient fluorescent and light emitting diode lamps and improvement of air-con system. “EnPC Motivations” including owners’ lack of upfront capital and use of energy savings for other purposes may yield better returns; ESCOs’ provision of turnkey services. “Reasons not considering EnPC” including worry about its complexities; lack of familiarity with EnPC and long payback periods. As for promotional efforts for EnPC, the Taiwan government has taken more initiatives to foster its use both technically and financially.

Practical implications
– This study identifies market-related motivators and deterrents as experienced by ESCOs in implementing EnPC projects in two developed Asian economies.

Originality/value
– This study provides insightful information for the stakeholders about the latest market development of EnPC in Hong Kong and Taiwan.
Do tenants pay energy efficiency rent premiums?
Authors: Gabe Jeremy , Rehm Michael 
Published: July 2014

Purpose– Using a unique data set, the purpose of this paper is to test the hypothesis that tenants pay increased accommodation costs for space in energy efficient office property.Design/methodology/approach– The authors obtain lease contracts for office space in central Sydney, Australia. Empirical data on annual gross face rent and contract terms from each lease are combined with building characteristics and measured energy performance at the time of lease. Hedonic regression isolates the effect of energy performance on gross face rent.Findings– No significant price differentials emerged as a function of energy performance, leading to a conclusion that tenants are not willing to pay for energy efficiency. Six factors – tenancy floor level, submarket location, proximity to transit, market fixed effects, building quality specification and, surprisingly, outgoings liability – consistently explain over 85 per cent of gross face rent prices in Sydney.Research limitations/implications– Rent premiums from an asset owner's perspective could emerge as a result of occupancy premiums, market timing or agent bias combined with statistically insignificant rental price differentials.Practical implications– Tenants are likely indifferent to energy costs because the paper demonstrates that energy efficiency lacks financial salience and legal obligation in Sydney. This means that split incentives between owner and tenant are not a substantial barrier to energy efficiency investment in this market.Originality/value– This study is the first to thoroughly examine energy efficiency rent price premiums at the tenancy scale in response to disclosure of measured performance. It also presents evidence against the common assumption that rent premiums at the asset scale reflect tenant willingness to pay for energy efficiency.
Problematic customers and customer service employee retaliation
Authors: Kumar Madupalli Ramana , Poddar Amit 
Published: July 2014

Purpose– The purpose of this paper is to examine the effects of problematic customer behaviors on customer service employee (CSE) attitudes and subsequent retaliation toward customers.Design/methodology/approach– Data from five semi-structured in-depth interviews and a structured survey with 434 responses are used to develop and test the theoretical model. CSEs working in different call center companies serving American and European customers were approached using an established survey panel.Findings– Results using partial least squares methodology showed that problematic customer behaviors have significant effects on emotional dissonance and drain CSEs emotionally. Negative emotional reactions are positively impacted by higher emotional dissonance and exhaustion levels and, subsequently, lead to higher employees’ retaliation.Research limitations/implications– For implications, this study provides an understanding of the relationship between problematic customer behaviors and CSEs’ retaliation. Future researchers can utilize the findings to investigate employee retaliation in other marketing employees. Limitation was use of cross-sectional data.Practical implications– This paper provides call center managers with an understanding of the effects of problematic customer behaviors on employee attitudes. It discusses the need for understanding problematic customers and ways to manage the effects of such experiences. This research helps call center and customer service managers recognize the existence of problematic customer behaviors and retaliation of employees, and different levels of antecedents to such employee responses.Originality/value– The study investigates an under-researched phenomenon, problematic customer behaviors. It provides evidence of relationship between problematic customer behaviors and CSE retaliation. This study is one of the few to investigate employee retaliation in services.
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Authors: Hur Won-Moo , IL Park Sang , Moon Tae-Won 
Published: July 2014

Purpose– The purpose of this paper was to analyze the moderating role of organizational justice in the emotional exhaustion–organizational loyalty link. Emotional exhaustion resulting from an employee’s emotional labor usually leads to negative outcome such as organizational loyalty. Following conservation of resources theory and social exchange theory, the authors argue that the relationship between flight attendants’ emotional exhaustion and organizational loyalty is moderated by distributive, procedural and interpersonal justice.Design/methodology/approach– Data were gathered from a sample of 247 flight attendants in South Korea. Hierarchical moderated regression analysis was conducted to test the hypothesized relationship.Findings– The study results provide support for the moderating role of organizational justice such as distributive, procedural and interpersonal justice in the emotional exhaustion–organizational loyalty link.Originality/value– This study contributes to the extant literature by empirically validating the moderating effect and clarifying the role of three types of organizational justice simultaneously, which has not been addressed in previous research.
Cohesion and individual well-being of members in self-managed teams
Authors: Markova Gergana , T. Perry John 
Published: July 2014

Purpose– The purpose of this paper is to investigate interactions among members of self-managed teams (SMTs). The authors were interested in how leader emergence, group potency, and opinion compliance were related to team cohesion and member well-being.Design/methodology/approach– In a simulated business environment, the authors surveyed 236 students working in 54 SMTs. Participants reported their interactions and experiences at several points of time during class. Individual responses about team cohesion and group potency were aggregated for the purposes of the analysis.Findings– The paper found that leader emergence was associated with reduced cohesion among members and diminished individual well-being. Group potency was modestly associated with better cohesion among team members. Participants of more cohesive groups reported higher individual well-being. Opposite to the predictions, opinion compliance was not significantly related to individual well-being.Research limitations/implications– Within the limitations of the study design, the results suggest that leader emergence may have adverse effect on team interactions. Future research should investigate the positive and negative implications of an emerging leader in SMTs.Practical implications– The broad application of SMTs in organizations necessitates a critical examination of team dynamics and individual experiences of members. Along with team productivity, managers should consider the effects of team interactions on employees’ well-being. Employees who are drawn to more discretionary work such as SMTs may not favor leader emergence.Originality/value– The findings suggest that leader emergence may have negative implications for other team members and the overall team functioning.