bluuebunny/crossref_metadata_2025_split huggingface dataset:
Corporate and consumer social responsibility in the food supply chain
Authors: Manning Louise 
Published: January 2013

PurposeThe purpose is to analyse the interaction between corporate social responsibility (CSR) strategies and consumer social responsibility (CNSR) and then contribute to theory‐building by developing an interaction model.Design/methodology/approachThe research included a literature review and the development of a CSR/CNSR interaction model for the food supply chain.FindingsCSR is an organo‐centric response to a series of supply chain drivers, which in a competitive market promotes corporate/product differentiation and more effective use of resources. CSR is however of limited value to the organisation if there is a lack of, or a change in, consumer engagement. Recent economic drivers have influenced CNSR behaviour with the consumerism component rather than the caring component of CNSR playing a lead role. However, this is not the case with all food products and CNSR can be a solo, product‐centric purchasing decision within the shopping basket. Organisations need to recognise that their CSR activities must remain congruent with CNSR in order that they maintain or improve market share and customer loyalty.Originality/valueThis research is of academic value and of value to policy makers and practitioners in the food supply chain. The results show that organisations need to consider the influence of the nature of consumer social responsibility associated with their products and services in the development and refinement of CSR strategies.
CSR schemes in agribusiness: opening the black box
Authors: Poetz Katharina , Haas Rainer , Balzarova Michaela 
Published: January 2013

PurposeThe rise of CSR followed a demand for CSR standards and guidelines. In a sector already characterized by a large number of standards, the authors seek to ask what CSR schemes apply to agribusiness, and how they can be systematically compared and analysed.Design/methodology/approachFollowing a deductive‐inductive approach the authors develop a model to compare and analyse CSR schemes based on existing studies and on coding qualitative data on 216 CSR schemes.FindingsThe authors confirm that CSR standards and guidelines have entered agribusiness and identify a complex landscape of schemes that can be categorized on focus areas, scales, mechanisms, origins, types and commitment levels.Research limitations/implicationsThe findings contribute to conceptual and empirical research on existing models to compare and analyse CSR standards. Sampling technique and depth of analysis limit this research, but the authors offer insights into patterns of CSR standard development in agribusiness and point to important research avenues.Practical implicationsThese findings can help agribusiness managers to select and analyse CSR standards and other forms of CSR guidance.Social implicationsStandard and guidance setting activities can be expected to have real‐life effects on CSR outcomes. These effects need to be better understood by policy makers and stakeholders. The authors' meta‐analysis contributes to further research on who or what influences standard development.Originality/valueModels to compare CSR schemes are rare and often focus on a small number of cases. The authors provide decision makers and researchers with insights into structural conditions through a meta‐analysis of a larger number of CSR schemes.
“Yellowface” in movies: a survey of American academic collections
Authors: Norio Masuchika Glenn 
Published: January 2013

PurposeThe purpose of this paper is to investigate if collection developers in American academic libraries have added predominantly “yellowface” movies to their collections, or have actively sought out movies created and acted by Asian and Asian Americans, to balance out their libraries' collections.Design/methodology/approachIn total, ten acknowledged “yellowface” movies and ten critically acclaimed Asian and Asian American movies were chosen. The collections of 157 academic libraries throughout the entire USA were then surveyed, including geographical areas that have had very few Asians or Asian Americans in their populations throughout their histories.FindingsThe results show that neither “yellowface” movies nor Asian and Asian American movies are overtly dominant in the collections of American academic librarians, and one can conclude that the collection developers actively sought to find a balance between movies in both categories, no matter the geographical locations of their libraries.Social implicationsNo matter how unsavory is our racist past, representations of past bigotry and discrimination should be available for scholars of history, cultural studies, and sociology. However, interpretations of Asians defined with this jaundiced eye must be balanced with movies of Asians and Asian Americans defining themselves.Originality/valueThe area of Asian and Asian American movies is rather small and arcane, yet the results of this survey show that there are no academic areas too small or narrow that do not demand the attention of a knowledgeable collection developer.
A learning algorithm for model‐based object detection
Authors: Guodong Chen , Xia Zeyang , Sun Rongchuan , Wang Zhenhua , Sun Lining 
Published: January 2013

PurposeDetecting objects in images and videos is a difficult task that has challenged the field of computer vision. Most of the algorithms for object detection are sensitive to background clutter and occlusion, and cannot localize the edge of the object. An object's shape is typically the most discriminative cue for its recognition by humans. The purpose of this paper is to introduce a model‐based object detection method which uses only shape‐fragment features.Design/methodology/approachThe object shape model is learned from a small set of training images and all object models are composed of shape fragments. The model of the object is in multi‐scales.FindingsThe major contributions of this paper are the application of learned shape fragments‐based model for object detection in complex environment and a novel two‐stage object detection framework.Originality/valueThe results presented in this paper are competitive with other state‐of‐the‐art object detection methods.
Intensity‐modulated fiber optic sensor for health monitoring applications: a comparative review
Authors: Anwar Zawawi Mohd , O'Keffe Sinead , Lewis Elfed 
Published: January 2013

PurposeThe purpose of this paper is to provide a comparative review of intensity‐modulated fiber optic sensors with non‐optical sensors for health monitoring applications, from the current research activities in the area.Design/methodology/approachA range of published research work in sensor design for four different health monitoring applications, including, lumbar spine bending, upper and lower limb motion tracking, respiration and heart rate monitoring, are presented and discussed in terms of their respective advantages and limitations.FindingsThis paper provides information on the various types of sensors applied into the health monitoring area. The sensing techniques of the fiber optic sensor for the stated applications are focused and compared in details to highlight their contributions.Originality/valueA comparative review of published work is illustrated in an informative table content, to allow a clear idea of the current sensing approaches for health monitoring applications.
A comparison study of the sensing characteristics of FBG and TFBG
Authors: Qi Jiang 
Published: January 2013

PurposeThe purpose of this paper is to compare the sensing characteristics of uniform fiber Bragg grating (FBG) and tilted fiber Bragg grating (TFBG) by presenting a detailed research review. Temperature, axial strain, bending, vibration and refractive index measurands of FBG and TFBG sensor are presented and some significant differences are found.Design/methodology/approachTheoretical analysis and practical application in engineering are investigated and compared from other authors' research papers and self analysis. Spectra behavior of both FBG and TFBG are discussed.FindingsThere are found to be significant differences in temperature, axial strain, bending, vibration and refractive index sensing characteristics of FBG and TFBG.Originality/valueThe paper's analysis is comprehensive and clear and provides readers with the sensing characteristics of FBG and TFBG in detail.
Performance analysis of the Faraday magnetic field point scanner
Authors: Petricevic Slobodan J. , Mihailovic Pedja M. , Radunovic Jovan B. 
Published: January 2013

PurposeThe purpose of this paper is to discuss results of laboratory tests performed on a point type Faraday magnetic field scanner device designed for monitoring applications.Design/methodology/approachAutomated laboratory setup using a reference magnetic induction source was used to test key parameters such as spatial resolution and signal to noise ratio.FindingsVolume scans of magnitude of the magnetic field induction vector prove applicability of the sensor and demonstrate its advantages.Practical implicationsSensor is applicable for safe and accurate scanning of the magnetic induction spatial distribution.Originality/valueThe paper presents a novel test setup.
Perceptions of quality of feedback in organizations
Authors: H. Mulder Regina , D. Ellinger Andrea 
Published: January 2013

Purpose
– The purpose of this paper is to overview the state of research on feedback and aspects of feedback that have been under-researched in the scholarly literature, particularly involving the theme of quality of the feedback. The paper seeks to draw on the existing literature, to develop a conceptual framework that identifies important aspects associated with quality of feedback that the articles in this special issue uniquely address.

Design/methodology/approach
– This is a conceptual article that presents the results of an analysis of the feedback research literature and offers an abbreviated overview of it. It also develops a conceptual model that illustrates the complexity of the feedback process and identifies gaps that exist in the literature which the contributions of this special issue address.

Findings
– The provision of feedback is critical to individuals
'
learning and performance improvement in the context of their work. Coupled with the provision of feedback is the importance and need for high quality feedback. The quality of feedback and factors that influence it are the central themes of this issue.

Originality/value
– This paper introduces this special issue on “Perceptions of quality of feedback in organizations: characteristics, determinants, outcomes of feedback, and possibilities for improvement” by overviewing the concepts associated with feedback and feedback seeking and developing a conceptual model that highlights the complexity of the feedback process. It also identifies existing gaps in the knowledge base that the contributions within this special issue address.
Feedback perceptions and attribution by secretarial employees
Authors: Raemdonck Isabel , Strijbos Jan-Willem 
Published: January 2013

Purpose
– Theoretical explanations for the diverse reactive feedback from secretarial employees in different career phases are relatively unexplored. However, research examining age differences in the impact of feedback suggests that the effects of performance feedback may differ for employees in the early career phase and employees in the late career phase. This paper aims to address this issue.

Design/methodology/approach
– This contribution reports an experimental study on feedback perceptions and attribution by 173 secretarial employees of 12 Dutch organizations. Each participant responded to one of eight scenarios, which varied in terms of feedback content, sender status, and sender performance appraisal. Feedback perceptions were measured in terms of perceived fairness, acceptance, usefulness, willingness to improve and affect. An additional scale measured attribution.

Findings
– The results reveal that elaborated specific feedback is perceived as more adequate, irrespective of feedback sender status and appraisal. Complex three-way interaction effects were found for educational level on affect and attribution, and for career phase on willingness to improve and affect. Low-educated employees reacted more strongly to supervisor feedback. Employees in the late career phase were more oriented towards the content of the feedback than feedback sender status, whereas the latter was of more concern for employees in the early and middle career phase.

Practical implications
– In order for feedback to be considered as adequate, it is necessary to formulate the feedback as specific and as elaborated as possible. Employees in their late career phase especially react differently in comparison to employees in early and middle career phases. They are more inclined “to opt for quality” and appreciate elaborated feedback from a high experienced sender. Human resource managers should be aware of this in their policy towards employees in their late career phase

Originality/value
– The present study shows that feedback content and sender characteristics (status and performance appraisal) differentially affect feedback perceptions and attribution. In addition, the study reveals that perceptions and attributions of performance feedback might be mediated by educational level and career phase.
Developing customer-focused public sector reward schemes
Authors: Kealesitse Botshabelo , O'Mahony Barry , Lloyd-Walker Beverley , Jay Polonsky Michael 
Published: January 2013

Purpose
– Governmental agencies are interested in improving the quality of their service delivery. One tool that has been used to manage their performance is performance based reward schemes (PBRS). The aim of this paper is to examine the degree to which a sample of these plans, used within the Botswana public sector, is customer-focused. Being more customer-focused should deliver improved public sector service quality.

Design/methodology/approach
– This study carried out an evaluation of a sample of Botswana PBRS plans, using multidimensional content analysis undertaken by four expert “evaluators”, to identify the degree to which the PBRS were customer-focused.

Findings
– Classifying PBRS plans as being customer-focused was difficult, as the plans had few objectives related to customer experiences or outcomes. Those that did had poorly defined performance objectives, their targets were not specific, or there was limited explicit role responsibility. Thus, PBRS plans seemed not to focus on improving customer outcomes.

Research limitations/implications
– The PBRS evaluated do not appear to be customer-focused and, thus, would have limited ability to improve customer experiences (i.e. public sector quality). Further research is needed in other countries to see whether these results are generalisable, and whether service levels vary with more customer-focused PBRS plans.

Practical implications
– The results suggest improvements that could be adopted by organisations seeking to make their PBRS schemes customer-focused.

Originality/value
– Extensive research suggests that PBRS plans can be used to improve service quality. Most of the studies have focused on the employees' perspectives and have not looked at the degree of customer orientation within the plans.
Exploring patient satisfaction predictors in relation to a theoretical model
Authors: Abrahamsen Grøndahl Vigdis , Hall‐Lord Marie Louise , Karlsson Ingela , Appelgren Jari , Wilde‐Larsson Bodil 
Published: January 2013

PurposeThe aim is to describe patients' care quality perceptions and satisfaction and to explore potential patient satisfaction predictors as person‐related conditions, external objective care conditions and patients' perception of actual care received (“PR”) in relation to a theoretical model.Design/methodology/approachA cross‐sectional design was used. Data were collected using one questionnaire combining questions from four instruments: Quality from patients' perspective; Sense of coherence; Big five personality trait; and Emotional stress reaction questionnaire (ESRQ), together with questions from previous research. In total, 528 patients (83.7 per cent response rate) from eight medical, three surgical and one medical/surgical ward in five Norwegian hospitals participated. Answers from 373 respondents with complete ESRQ questionnaires were analysed. Sequential multiple regression analysis with ESRQ as dependent variable was run in three steps: person‐related conditions, external objective care conditions, and PR (p < 0.05).FindingsStep 1 (person‐related conditions) explained 51.7 per cent of the ESRQ variance. Step 2 (external objective care conditions) explained an additional 2.4 per cent. Step 3 (PR) gave no significant additional explanation (0.05 per cent). Steps 1 and 2 contributed statistical significance to the model. Patients rated both quality‐of‐care and satisfaction highly.Originality/valueThe paper shows that the theoretical model using an emotion‐oriented approach to assess patient satisfaction can explain 54 per cent of patient satisfaction in a statistically significant manner.
Preparing politically savvy principals in Ontario, Canada
Authors: Winton Sue , Pollock Katina 
Published: January 2013

PurposeThe aim of the paper is to argue that principal preparation programs should help candidates: recognize the political role of the school principal; develop political skills (including the ability to strategically appropriate policy); and understand that the political approach of the principal influences teaching, learning, relationships, governance, and reform efforts. In addition, the paper reports findings of the analysis of Ontario's Principal Qualification Program guidelines to determine if they require principal preparation programs to develop aspiring school leaders’ political skills.Design/methodology/approachThe paper reviews theoretical arguments and empirical studies from the fields of school micropolitics, business, educational leadership, and critical policy studies to establish five political skills principals require. The authors then conducted a content analysis of Ontario's Principal Qualification Program guidelines to determine if they require principal preparation programs to develop aspiring leaders’ political skills.FindingsOntario's Principal Qualification Program guidelines do not explicitly direct principal preparation programs to help candidates develop political skills. However, the guidelines recognize that principals pursue political goals and work in political environments, and they offer opportunities for appropriating the guidelines in ways that promote the development of principal candidates’ political skills.Originality/valueThe paper is the first to analyze Ontario's Principal Qualification Program guidelines to determine if they require principal preparation programs to develop aspiring leaders’ political skills. It also identifies policy appropriation as a political skill that should be developed in principal preparation programs and provides a model of how principal preparation policies themselves may be appropriated to support a focus on developing aspiring principals’ political skills.
A longitudinal study of the zone of tolerance
Authors: Stodnick Michael , Marley Kathryn A. 
Published: January 2013

PurposeThe purpose of this paper is to use a longitudinal analysis of the zone of tolerance to reconcile the growing divide between the acceptance of the theoretical model and the lack of empirical support for it.Design/methodology/approachA combination of simple linear regression and piece‐wise regression is used on a data set of 699 observations of a training program from the telecommunications industry.FindingsThis study demonstrates that the zone of tolerance model is a significantly better predictor of changes in customer satisfaction than the traditional linear model. Furthermore, the study supports early zone of tolerance propositions regarding the effect of negative quality perceptions.Research limitations/implicationsThe findings of this study resolve the apparent disconnect between the acceptance of the zone of tolerance theory and the lack of empirical research support for it.Practical implicationsBy demonstrating that customers are willing to accept some heterogeneity in service delivery, this research demonstrates to practicing managers that they do not need to micro‐manage service delivery. Furthermore, by validating an early zone of tolerance proposition regarding the relative magnitude of the effect of poor service quality, this research shows the importance of preventing service failures.Originality/valueThis research is the first to use a longitudinal methodology to investigate a growing research stream, namely, the zone of tolerance theory. This unique methodology allows us to explain the apparent divide between the conceptual theory and previous academic research.
Service responses to emotional states of business customers
Authors: Wang Yi‐Chieh , Beise‐Zee Rian 
Published: January 2013

PurposeThe purpose of this paper is to study the service responses of service providers to the affective states of business clients and to test whether they have a positive effect on the client's job performance, as well as their satisfaction and bonding to the service provider.Design/methodology/approachThe results are based on a survey of 240 business travellers in Taiwan. Ordinary least square regression is applied to test the relationships.FindingsStatistical tests confirm that service responses to emotional states have a positive effect on customer satisfaction, job performance and bonding. While service responses aimed at easing customers’ emotional problems increase satisfaction and job performance, true bonding is only facilitated through service responses that are centred on affection and social‐emotional support.Research limitations/implicationsThe authors investigate the personal service encounter with business customers who are using the service to perform a task. The findings are applicable to services that deal with customers in a similar way.Practical implicationsThe paper shows that appropriate service responses to emotional states of customers, including business customers, can lead to higher satisfaction and bonding to the service provider. Service responses enable business customers to perform better.Originality/valueThe authors apply the concept of pre‐consumption emotions of customers to business clients. While pre‐consumption emotional states of customers have been studied much less that the elicitation of customer emotions, in the business‐to‐business sector emotions are seldom addressed. However, the study demonstrates that emotions are an important input factor that clients bring into the service encounter, which service providers can deal with to their competitive advantage.