bluuebunny/crossref_metadata_2025_split huggingface dataset:
The impact of global purchasing and supplier integration on product innovation
Authors: von Haartman Robin , Bengtsson Lars 
Published: September 2015

Purpose
– The interest in global purchasing has increased significantly in recent years, but the impact on product innovation is not well understood. The purpose of this paper is to empirically analyse the impact of global purchasing on product innovation sourced from suppliers, while taking into account how firms integrate their suppliers.

Design/methodology/approach
– The data used in this study are from the International Purchasing Survey, an international online survey on purchasing and supply management conducted in 2009. The data are analysed using factor and regression analyses.

Findings
– The paper shows that global purchasing has no direct impact on product innovation performance. However, supplier integration is more strongly associated with product innovation performance for firms purchasing globally compared to firms purchasing regionally.

Practical implications
– The implication is that when companies purchase globally, they must have a highly developed purchasing department in order to sustain a high level of innovation. For firms purchasing only regionally, the role of the purchasing department is diminished, at least in terms of contributing to innovation.

Originality/value
– This paper contributes to the discussion of potential advantages and disadvantages of global purchasing. First, the paper provides an explanation for the ambiguous results of previous research. Product innovation does not depend on whether firms are purchasing globally or not, it depends on how they purchase. This paper has showed that when purchasing globally, the role of the purchasing department becomes crucial for product innovation. The proficiency and activities of the purchasing department largely determine the success, in terms of supplier product innovation, of global purchasing.
Manufacturing in the world: where next?
Authors: Brennan Louis , Ferdows Kasra , Godsell Janet , Golini Ruggero , Keegan Richard , Kinkel Steffen , Srai Jagjit Singh , Taylor Margaret 
Published: September 2015

Purpose– The past three decades have seen the transformation of manufacturing involving its global dispersion and fragmentation. However, a number of recent developments appear to suggest that manufacturing may be entering a new era of flux that will impact the configuration of production around the globe. The purpose of this paper is to address the major emerging themes that may shape this configuration and concludes that most of them are still in their initial stages and are not likely to create a radical shift in the next few years in how manufacturing is configured around the world. These themes were presented in a special session on “Manufacturing in the World – Where Next?” at the 2013 EurOMA Conference in Dublin, Ireland.Design/methodology/approach– The paper provides a series of perspectives on some key considerations pertaining to the future of manufacturing. An evaluation of their likely impact is offered and insights for the future of manufacturing are presented.Findings– The importance of a focus on the extended manufacturing network is established. The need for customer engagement and a forward looking approach that extends to the immediate customer and beyond emerges as a consistent feature across the different perspectives presented in the paper. There is both the potential and need for the adoption of innovative business models on the part of manufacturers.Originality/value– The paper presents in-depth perspectives from scholars in the field of manufacturing on the changing landscape of manufacturing. These perspectives culminate in a series of insights on the future of global manufacturing that inform future research agendas and help practitioners in formulating their manufacturing strategies.
Engineering knowledge and information needs in Italy and Japan: bridging the gap between theory and practice
Authors: Secundo Giustina , Magnier-Watanabe Remy , Heisig Peter 
Published: September 2015

Purpose– This study aims to identify and compare the knowledge and information retrieval needs from past projects and for future work among Italian and Japanese engineers. Engineering work, which is knowledge-intensive, is all the more critical as it both uses and generates knowledge for product and process innovation.Design/methodology/approach– This research uses data collected from engineers in Italy and Japan from an online survey using open-ended questions in their native language. Answers were then translated into English and coded into pre-determined categories; statistical analyses including factor analysis were conducted.Findings– For knowledge to be retrieved from past work, both Italian and Japanese engineers identified mainly experiential and systemic knowledge assets. For knowledge to be captured for future work, both groups picked experiential as well as conceptual knowledge related to the competitive environment of the firm absent from knowledge needs from past work. Finally, this research uncovered almost twice as fewer meta-categories for knowledge needs to be captured for future work compared to knowledge to be retrieved from past projects, as the former are by nature speculative and, therefore, difficult to foresee.Research limitations/implications– The study is limited to the engineering domain and to two countries. Further research should extend the scope beyond these two countries.Practical implications– The study identified information and knowledge needs that could help inform the design of procedures to capture and document engineering work and the development of supporting information systems.Originality/value– This research contributes to an increased understanding of the substance of information and knowledge needs in a knowledge-intensive environment such as engineering work and product/service development.
Knowledge sharing and affective commitment: the mediating role of psychological ownership
Authors: Li Jian , Yuan Ling , Ning Lutao , Li-Ying Jason 
Published: September 2015

Purpose– The purpose of this paper is to investigate the meditating role of psychological ownership which includes both organisation-based psychological ownership (OPO) and knowledge-based psychological ownership (KPO) on the relationship between affective commitment and knowledge sharing.Design/methodology/approach– This paper is an empirical study based on structural equation modelling, with a sample of 293 employees from 31 high-technology firms in China.Findings– The result indicated that affective commitment had a significant positive effect on OPO but no effect on KPO; OPO was positively related to both common and key knowledge sharing, while KPO exerted a negative impact on both; common knowledge sharing was positively related to key knowledge sharing; the relationship between affective commitment and key knowledge sharing was multi-mediated by OPO and common knowledge sharing.Originality/value– OPO and KPO play an essential role in transferring the effect of employees’ affective commitment to common knowledge sharing and key knowledge sharing, which unravels the blackbox of how effective commitment affects knowledge sharing.
Citation classics published in Knowledge Management journals. Part II: studying research trends and discovering the Google Scholar Effect
Authors: Serenko Alexander , Dumay John 
Published: September 2015

Purpose
– The purpose of this study was to discover growing, stable and declining knowledge management (KM) research trends.

Design/methodology/approach
– Citations to 100 KM citation classics as identified by Serenko and Dumay (2015) were collected and analyzed for growing, stable and declining research trends.

Findings
– This research has two findings that were not theoretically expected. First, a majority of KM citation classics exhibit a bimodal citation distribution peak. Second, there are a growing number of citations for all research topics. These unexpected findings warranted further theoretical elaboration and empirical investigation. The analysis of erroneous citations and a five-year citation trend (2009 – 2013) reveals that the continuously growing volume of citations may result from what the authors call the Google Scholar Effect.

Research limitations/implications
– The results from this study open up two significant research opportunities. First, more research is needed to understand the impact Google Scholar is having on domains beyond KM. Second, more comprehensive research on the impact of erroneous citations is required because these have the most potential for damaging academic discourse and reputation.

Practical implications
– Researchers need to be aware of how technology is changing their profession and their citation behavior because of the pressure from the contemporary “publish or perish” environment, which prevents research from being state-of-the-art. Similarly, KM reviewers and editors need to be more aware of the pressure and prevalence of mis-citations and take action to raise awareness and to prevent mis-citations.

Originality/value
– This study is important from a scientometric research perspective as part of a growing research field using Google Scholar to measure the impact and power it has in influencing what gets cited and by whom.
Change readiness: creating understanding and capability for the knowledge acquisition process
Authors: Rusly Fariza Hanim , Sun Peter Yih-Tong , Corner James L 
Published: September 2015

Purpose– This study aims to show how change readiness shapes the knowledge acquisition process. The study elicits change readiness factors, at the individual and firm levels, that influence the knowledge acquisition process and are based on the context of professional service firms.Design/methodology/approach– The qualitative study is grounded in interpretive philosophy and adopts a multiple-case study design. Three New Zealand Professional Service firms were analyzed for this study. Using grounded theory analysis, categories and concepts of change readiness that shape knowledge acquisition were identified.Findings– Knowledge acquisition understanding, knowledge acquisition context and individual differences, represent primary dimensions defining change readiness for the knowledge acquisition process. Finally, distinctive firm archetypes, inter-profession differences and professionals’ demography, affect the way change readiness elements shape the knowledge acquisition process in the firms studied.Research limitations/implications– The study develops a theoretical model that shows how elements of change readiness, at the individual and organizational levels, influence knowledge acquisition. The study offers several propositions that could be tested in future studies. The study involves three professional service firms; hence, interpretation of the findings is limited.Practical implications– A holistic understanding of change readiness factors that influence knowledge acquisition could mitigate failures of knowledge management processes in organizations.Originality/value– It is the first empirical study that seeks to develop a theory on how change readiness elements influence knowledge acquisitions in the organization. To offer more contextualized findings, the study is done within the professional service industry.
Human resource development programs for knowledge transfer and creation: the case of the Toyota Technical Development Corporation
Authors: Matsuo Makoto 
Published: September 2015

Purpose– The purpose of this study was to examine how human resource development (HRD) programs promote the linkage between knowledge transfer and knowledge creation in engineering departments.Design/methodology/approach– This study adopted a case study approach to the Toyota Technical Development Corporation (TTDC), an affiliated company of Toyota Motor Corporation. Data were collected from interviews with managers of the TTDC as well as its internal documents.Findings– Three major findings can be extracted from the paper. First, The TTDC effectively links knowledge transfer to knowledge creation so that new knowledge on vehicle development is created by transferred competencies. Second, the TTDC promotes the transfer of explicit and tacit knowledge by complementarily combining off-the-job and on-the-job training (OJT). Third, HRD programs are developed and operated in communities of practice.Research limitations/implications– The practices described in this paper are limited to two departments of the TTDC. Hence, the findings should be interpreted in light of this constraint.Practical implications– Knowledge officers should integrate multiple HRD programs so that knowledge transfer is organically linked to knowledge creation by combining off-the-job training, OJT and kaizen (continuous improvement) programs.Originality/value– This paper constitutes one of the earliest works that analyzes the effect of HRD programs on integrating knowledge transfer and knowledge creation.
The mediating role of affective commitment in the rewards–knowledge transfer relation
Authors: Martin-Perez Victor , Martin-Cruz Natalia 
Published: September 2015

Purpose– The purpose of this paper is to assess the relative importance of intrinsic and extrinsic rewards as determinants of affective commitment and the influence of employees’ affective commitment on knowledge transfer in the context of a Spanish social firm.Design/methodology/approach– Using data from a sample of 227 employees working for a Spanish social firm, this study employs the partial least squares approach to test the research hypotheses.Findings– The research findings show that contrary to the findings of prior empirical studies, reward systems do not influence knowledge transfer in a direct way. Rather, reward systems act indirectly through the development of affective commitment, which is required to increase employees’ loyalty, reduce their turnover levels and improve their willingness to transfer their knowledge.Research limitations/implications– This research focuses on a Spanish social firm, and recommendations to other organizations should, therefore, be made with caution. However, this study provides interesting empirical insights, linking rewards systems and knowledge transfer by means of affective commitment in the context of a social firm.Practical implications– Besides the importance of promoting knowledge transfer through the creation of a suitable climate in the organization, the authors recommend that managers cultivate employees’ affective commitment by means of reward systems, especially intrinsic rewards. Employees with increased affective commitment are more prone to transfer the knowledge that they possess, and consequently, the potential loss of tacit knowledge for the organization is reduced if these employees leave the organization. Also, the authors suggest that managers make an effort to create a balanced reward system, so that extrinsic and intrinsic rewards can act as complementary processes to develop a high level of affective commitment among employees.Originality/value– Few empirical studies have analyzed the influence of affective commitment on knowledge transfer, especially in the context of a social firm, even though this type of firms play and increasingly important economic and social role in society.
Measuring the performance of knowledge resources using a value perspective: integrating BSC and ANP
Authors: Hu Yaoguang , Wen Jingqian , Yan Yan 
Published: September 2015

Purpose– This paper aims to provide insight into how knowledge resources in R & D organizations can be effectively and separately measured for knowledge sharing and transfer. Knowledge is recognized as a durable strategic resource to obtain sustainable competitive advantage.Design/methodology/approach– The paper proposes a theoretical framework integrating an analytic network process (ANP) with a balanced scorecard (BSC) to measure the performance of knowledge resources under value perspective. Four indicators and three knowledge value (KV) components including labor value, technology value and utilization value are discussed. The model construction, problem structuring and calculation procedure for measuring the performance of knowledge resources based on ANP and BSC are demonstrated.Findings– Despite a number of models to assess the performance of knowledge resources being proposed, they highlighted a need for separately measuring under value perspective. With the aim of filling this gap, the main finding of the paper is to clarify relevant issues, providing a better framework for assessment of the performance of knowledge resources.Research limitations/implications– To handle the dynamic nature of knowledge, the research should take into account more advanced methods to measure the performance of knowledge resources. Both qualitative and quantitative methods should be utilized in future research.Practical implications– The consequences of measuring the performance of knowledge resources under value perspective may help managers to organize and arrange the separate knowledge resources, improving the knowledge resources exchange between different institutions in R & D organizations.Originality/value– The main contribution of this paper lies in the development of a comprehensive model, which incorporates diversified issues for conducting the performance of knowledge resources under value perspective.
Seeing the big picture in services marketing research: infographics, SEM and data visualisation
Authors: Ashman Rachel , Patterson Anthony 
Published: September 2015

Purpose– This paper aims to present a way to make structural equation modelling (SEM) studies more accessible and impactful. This paper suggests that authors service readers by translating their work into an infographic that clearly and artfully illustrates the essence of a paper’s contribution.Design/methodology/approach– Through the presentation of a worked example, this paper outlines four service components needed to create a visually striking, yet informative, infographic.Findings– This paper contends that authors who follow this approach will improve the marketability of their research without oversimplifying or “dumbing down” its insights.Research limitations/implications– Until a journal editor insists that modellers undertake some translation of their results as a pre-requisite to publication, this paper is unlikely to herald a revolution in how quantitative work is communicated.Practical implications– This fresh thinking can offer a way for practicing managers, and other marketing researchers unfamiliar with SEM’s peculiarities, to comprehend the findings of such studies.Originality/value– This paper contributes to a nascent body of research on how to effectively disseminate research findings to a broader audience through adopting a service arts perspective and presents an interpretive view of quantitative research never seen before in the pages of this journal.
When gambling is healthy: the restorative potential of casinos
Authors: Rosenbaum Mark S. , Wong Ipkin Anthony 
Published: September 2015

Purpose– The purpose of this paper is to explore the positive aspects of casinos, and gambling entertainment in particular, by revealing the health potential of these commercial establishments. In doing so, this work helps explain the affinity of Chinese consumers with gambling.Design/methodology/approach– The authors draw on Attention Restoration Theory to put forth a framework on the restorative potential of a casino on human health and its effects on managerial outcomes. The authors use a sample of 605 Chinese tourists in Macau and use both structural equation modeling and moderation analyses.Findings– Tourists’ ability to sense a casino’s restorative potential is positively related to their well-being and their propensity to view Macau as a value, to spend money in Macau and to revisit Macau. Moderation analyses reveal that tourists may still perceive a casino’s restorative qualities regardless of whether they plan to engage in gambling or other activities, are winning or losing money or reside outside mainland China.Research limitations/implications– The paper links gaming studies to the transformative research paradigm and considers the possibility that some socially unacceptable services may actually be beneficial to human well-being.Practical implications– The results help clarify why Chinese tourists tend to engage in casino patronage and gambling activities throughout the world.Social implications– This work discusses health benefits associated with socially unacceptable products and suggests that many “sinful services” may offer consumers transformative benefits.Originality/value– The paper is one of the first to explore positive aspects of gambling and spending time in casino environments, while showing that casinos may be “healthy places” for some consumers.
“Futurizing” smart service: implications for service researchers and managers
Authors: Wuenderlich Nancy V. , Heinonen Kristina , Ostrom Amy L. , Patricio Lia , Sousa Rui , Voss Chris , Lemmink Jos G.A.M. 
Published: September 2015

Purpose
– The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback.

Design/methodology/approach
– This article is based on discussions in the workshop on “Fresh perspectives on technology in service” at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues.

Findings
– We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models.

Originality/value
– Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services.
An investigation into gamification as a customer engagement experience environment
Authors: Harwood Tracy , Garry Tony 
Published: September 2015

Purpose– This study aims to provide empirically generated insights into a gamification approach to online customer engagement and behavior (CE and CEB). There is a substantive discrepancy between popular coverage and empirically based research as to the effectiveness of virtual brand gamification in engaging customers.Design/methodology/approach– Using Samsung Nation as a unit of analysis, a mixed-methods research design using netnography and participant observation is adopted to address the research aim.Findings– Taken holistically, the findings identify key processes and outcomes of CE and CEB within virtual gamified platforms. Additionally, insights are provided into implementation flaws deriving from gamification that may potentially impact the CE experience.Originality/value– The contribution of this paper is twofold. First and from a theoretical perspective, it offers both a conceptual foundation and empirical-based evaluation of CE and CEB through a gamified brand platform. Second and from a pragmatic perspective, the conceptual model derived from this research may aid practitioners in developing more robust gamified CE strategies.