bluuebunny/crossref_metadata_2025_split huggingface dataset:
Strategic emotional display: an examination of its interpersonal and career outcomes
Authors: Liu Yongmei , Liu Jun , Wu Longzeng 
Published: October 2012

PurposeThe purpose of this study is to explore an under‐researched, emotion‐focused influence tactic, strategic emotional display, and its interpersonal and career outcomes.Design/methodology/approachThe authors collected data from 258 matched supervisor‐subordinate dyads in a Chinese sample.FindingsThe results indicate that individuals who use positive emotions in social influence tend to enhance their access to network resources and career growth potential, and those who use negative emotions in social influence tend to erode their network resources and hinder career growth potential.Research limitations/implicationsA major limitation of the research is that the authors collected data on both strategic emotional display and network resources from the same source at the same time. Supporting prior research, the results indicate that individuals do use emotional expression as a social influence tactic at work, and that different emotion‐focused influence tactics are associated with different outcomes. The study makes evident the need to integrate the emotion and the social influence literature.Practical implicationsThe results of the study indicate that employees may need to develop greater awareness of their own emotions, and cultivate the ability to convey emotional cues to others effectively. It also appears that individuals need to be selective in their use of emotion‐focused influence tactics.Originality/valueThe paper integrates social influence and emotion research, and focuses on a ubiquitous yet overlooked influence tactic, strategic emotional display, and shows evidence that it is associated with interpersonal and career outcomes.
Alternatives to antagonism: a legal and a lay perspective on safeguarding for vulnerable adults
Authors: Searle Cate , Basset Thurstine 
Published: October 2012

PurposeThis paper aims to explore the potential impact on families of a greater emphasis on safeguarding for vulnerable adults, from both a legal and a lay perspective.Design/methodology/approachCase examples are used to illustrate some of the issues and problems that can arise in safeguarding situations.FindingsIn community settings there can be a tendency for Social Services to take an antagonistic rather than a conciliatory approach when communicating with families. In the setting of a care home, an example of the appropriate use of safeguarding is outlined.Practical implicationsThe authors argue that Social Services should take a more conciliatory approach and be prepared to work in partnership with families.Originality/valueThe discursive format and narrative approach of this paper represents a useful and informative way of presenting important and topical insights.
Safeguarding: commissioning care homes
Authors: Cass Elaine 
Published: October 2012

PurposeThe Report on the Consultation on the Review of No Secrets, published by the Department of Health in 2009 highlighted the need for commissioners to take more responsibility, in partnership with regulators, for safeguarding people who use services. This article aims to focus on resources that support the role of commissioners to maintain or improve the quality of services to reduce the likelihood of abuse, neglect or harm.Design/methodology/approachThe article is based on the content of two SCIE resources. The first looks at all of the monitoring mechanisms a commissioner can draw upon to monitor good quality without overlap with inspectors or overburdening the provider. The second looks at common areas of practice that lead to safeguarding referrals in care homes. Working with a group of 30 practitioners, comprising largely commissioners and providers, a guide to preventing some of the problems that frequently lead to safeguarding referrals from care homes was developed.FindingsThe first SCIE product on which the article is based outlines the mechanisms available to care home commissioners that can be utilised to improve safeguarding. The second, based on work with practitioners, highlights some of the issues that frequently lead to safeguarding referrals from care homes. These are often the result of poor quality services and poor practice rather than malicious intent. The work demonstrates that commissioners could improve the quality of residential services through better partnership working and better use of available intelligence to reduce the risk to those in residential care.Practical implicationsThere are numerous steps that both commissioners and providers can take to improve the prevention of abuse, neglect and harm towards people in residential care.Social implicationsThe guides highlighted in this article have the potential to improve practice in commissioning and, as a consequence, to provide better quality and safer residential care services.Originality/valueThe value of the paper is to support commissioners to better safeguard people in residential care.
Commissioning for quality: experience in an English primary care trust
Authors: Strobl Judith , Madhok Rajan 
Published: October 2012

PurposeThe purpose of this paper is to describe the experiences of Manchester Primary Care Trust (PCT) of driving improvement in quality and patient safety as commissioners in the English National Health Service (NHS). After the PCT's establishment in late 2006, considerable work was undertaken to develop and promote the role of Commissioner as the custodian of standards of services for its resident population. This required engagement with internal PCT stakeholders and a range of external stakeholders locally, regionally and nationally. The authors' experience should be of interest in the UK, and beyond given that many health systems have, or are moving towards, a commissioner: provider model.Design/methodology/approachThis is a case study using self‐reported observational approach.FindingsThe authors' experience showed that commissioners can and should provide the leadership in driving quality improvements and patient safety, within their health systems. However, the challenges must not be underestimated, and the authors share some of the methods they used and lessons they learned.Research limitations/implicationsThere is a considerable interest in promoting quality through better commissioning of health care services. However, there is limited research into the impact and effectiveness of using commissioning as a lever. Given that in the NHS, and elsewhere in the world, commissioning is seen as the organising principle for health systems, such research and evaluation should be a priority.Practical implicationsThis case study has valuable lessons for the new NHS and the findings are relevant to other health systems. There is a danger that the new NHS will repeat some of the mistakes of the past, and hopefully this case study can help avoid, or limit, the risks.Originality/valueTo the authors' knowledge there is no comparable piece of work, and the data/findings have not been published or reported comprehensively before. The paper should be of value to not just the NHS but to health systems generally, since commissioning seems to be the prevailing model for organising them.
To report or not to report? Why some nurses are reluctant to whistleblow
Authors: Moore Linda , McAuliffe Eilish 
Published: October 2012

PurposeWhy do some healthcare professionals report incidents while others fail to do so? In a previous paper, the authors explored the culture of hospitals in Ireland and the response to those who reported poor care. In this paper the authors aim to advance understanding of reporting behaviour by exploring differences between those who report incidents and those who choose not to report.Design/methodology/approachAn exploratory quantitative research design was utilised for this study. Data from eight acute hospitals in the Health Services Executive (HSE) regions in Ireland – two hospitals from each of the four regions and nursing staff on three wards within each hospital – provided the sample. A total of 575 anonymous questionnaires were distributed.FindingsEighty‐eight per cent of nurses working in acute hospitals have observed an incident of poor care in the past six months, but only 70 per cent of those reported it. Non‐reporters are significantly more likely than those who have reported incidents to cite “not wanting to cause trouble” and “not being sure if it is the right thing to do” as reasons for their reluctance to report. “Fear of retribution” was the most common reason given by non‐reporters for their reluctance to report.Originality/valueThe findings show that reluctance to report is mainly influenced by fears of retribution, not wanting to cause trouble and not being sure if reporting an incident is the right thing to do. Managers and policy makers within healthcare environments need to provide more reassurance for staff and put in place better measures to protect staff from negative repercussions that might arise from whistleblowing.
A conceptual framework for the measurement of innovation capability and its effects
Authors: Saunila Minna , Ukko Juhani 
Published: October 2012

PurposeThe purpose of this paper is to clarify the concept of innovation capability and to show how the linkage between innovation capability and performance measurement can be formed.Design/methodology/approachThe study is based on current literature of innovation capability and performance measurement and matching these two to find out how the measurement of innovation capability should be organized.FindingsThe paper describes the concept of innovation capability and presents a performance measurement framework for the measurement of innovation capability and its effects. As a result, a conceptual framework with five perspectives for measuring the relationship between innovation capability and business performance is presented. Also, the link between innovation capability and an organization's business performance is disclosed.Originality/valueThe paper shows a way forward of how to define measures of business performance in such a way that they are led from the development of innovation capability.
Influence of strategic approach to BPM on financial and non‐financial performance
Authors: Hernaus Tomislav , Pejić Bach Mirjana , Bosilj Vukšić Vesna 
Published: October 2012

PurposeThe purpose of this paper is to examine the way strategic approach to business process management (BPM) impacts organizational performance, both its financial and non‐financial aspects, using empirical data from Croatian firms. The impact of strategic approach to BPM on process performance measurement (PPM) is examined as well.Design/methodology/approachA questionnaire survey was conducted on a sample of 194 manufacturing and service firms in Croatia and propositions were tested using a structural equation model with SAS software.FindingsThe results suggest that PPM practice is positively related to strategic approach to BPM. The impact of PPM on non‐financial performance has been found, as well as the impact of non‐financial performance on financial performance, thus indicating an indirect influence of PPM on financial performance.Originality/valueThe paper extends the previous research that exclusively investigated impact of BPM to organizational performance. The authors extended results of previous research and found that strategic approach to BPM is an important push factor for implementation of PPM, and that PPM is an important link between BPM and improved organizational performance.
Uncertainty and budgets: an empirical investigation
Authors: Sandalgaard Niels 
Published: October 2012

PurposeThe purpose of the paper is to report the findings of a study of the relation between perceived environmental uncertainty and the abandonment of traditional annual budgets.Design/methodology/approachThe paper is based on the use of data from a survey among the largest Danish companies. The hypothesized relationships are tested by the use of logistic regression.FindingsThe results show no sign of a relationship between perceived environmental uncertainty and the abandonment of traditional annual budgets. Instead, the results show a positive relationship between competition in the environment and the adoption of rolling forecasts.Research limitations/implicationsInstead of focusing on the budgeting system in isolation, future research should, to a larger extent, focus on management control systems as a package.Practical implicationsThe results indicate that a competitive environment could be handled by retaining budgets but supplementing them with rolling forecasts.Originality/valueThis paper is among the first to investigate the relationship between environmental uncertainty and the abandonment of traditional annual budgets.
Should all capital goods of governments be recognised as assets in financial accounting?
Authors: Christiaens Johan , Rommel Jan , Barton Allan , Everaert Patricia 
Published: October 2012

PurposeIn recent years, accrual accounting has become increasingly popular in many governments. Yet some questions remain unresolved. Previous literature questioned whether all governmental assets should be capitalized. Whereas those studies mostly focussed separately on a limited number of assets, such as infrastructure, military assets or heritage assets, the purpose of this paper is to expand these views by taking a holistic approach to their treatment.Design/methodology/approachThe paper is based on a literature review combined with archival data, being the IPSAS (International Public Sector Accounting Standards).FindingsThe analysis distinguishes between the business and government sectors of the economy and argues that business accounting for assets cannot be applied to the public sector without significant modification. Secondly, within the public sector, it is argued that “businesslike assets” (such as normal buildings and equipment) should be distinguished from “specific governmental assets” (such as art galleries), where the latter should be reported off balance sheet as community assets held in trust by governments for community enjoyment.Practical implicationsThe current paper presents a solution for recognizing capital assets in different situations.Originality/valueThe paper reveals some basic differences in points of view between the governmental dimension versus a businesslike dimension in considering capital assets.
Initial findings of a gap analysis of the digital piracy literature: six undiscovered countries
Authors: Goode Sigi 
Published: October 2012

PurposeDigital piracy continues to be a problem for firms, industry lobby groups and regulators. The purpose of this paper is to report initial findings of a review of the digital piracy literature. To reduce conceptual overlap and duplicated effort, the author aims to identify gaps in understanding for future research.Design/methodology/approachThe paper reviews prior literature on digital piracy across disciplinary areas.FindingsSix gaps are identified, being the supply of pirate digital materials, piracy for non‐desktop environments, alternative distribution methods, the quality of pirate materials, the behaviour of piracy groups, and the benefits of digital piracy. These gaps constitute important undiscovered areas of knowledge.Research limitations/implicationsThe paper excludes working papers and practitioner articles, which may contain different insight. The paper reports initial findings only, and the ongoing analysis may shed new light on these findings.Originality/valueThe paper contributes by providing a multidisciplinary view of gaps in the literature. No prior study has yet reviewed prior literature with a view to identifying these opportunities for future work.
Informing destination recommender systems design and evaluation through quantitative research
Authors: Gretzel Ulrike , Hwang Yeong‐Hyeon , Fesenmaier Daniel R. 
Published: October 2012

PurposeDestination recommender systems need to become truly human‐centric in their design and functionality. This requires a profound understanding of human interactions with technology as well as human behavior related to information search and decision‐making in the context of travel and tourism. This paper seeks to review relevant theories that can support the development and evaluation of destination recommender systems and to discuss how quantitative research can inform such theory building and testing.Design/methodology/approachBased on a review of information search and decision‐making literatures, a framework for the development of destination recommender systems is proposed and the implications for the design and evaluation of human‐centric recommender systems are discussed.FindingsA variety of factors that influence the information search and processing strategies that influence interactions with a destination recommender system are identified. This reveals a great need for data‐driven models to inform recommender system processes.Originality/valueThe proposed framework provides a basis for future research and development in the area of destination recommender systems. The paper concludes that the success of a specific destination recommender system will depend largely on its ability to anticipate and respond creatively to transformations in the personal and situational needs of its users. Such system intelligence needs to be based on empirical data analyzed with sophisticated quantitative methods. The importance of recommender systems in tourism marketing is also discussed.
One legacy of Mazanec: binary questions are a simple, stable and valid measure of evaluative beliefs
Authors: Dolnicar Sara , Leisch Friedrich 
Published: October 2012

PurposeAcademic researchers love multi‐category answer formats, especially five‐ and seven‐point formats. More than a decade ago Josef Mazanec concluded that these formats may not the best choice, and that simple binary‐answer options are preferable in some empirical survey contexts. The purpose of the present study is to investigate empirically Mazanec's hypothesis in the context of the measurement of evaluative beliefs relating to fast‐food restaurants.Design/methodology/approachThe authors conducted an online experiment that asked respondents to assess evaluative beliefs relating to fast‐food brands using either a forced binary (n=100) or a seven‐point answer format (n=100). The authors also measured preferences for each of the fast‐food restaurants, user friendliness, and recorded the actual completion times for the survey.FindingsThe results indicate that the full binary answer format outperforms the popular seven‐point multi‐category format with respect to stability, concurrent validity, and speed of completion.Practical implicationsGiven the demonstrated strengths of full binary measures, they should be used more by both practitioners and academics when measuring evaluative beliefs.Originality/valueThis study provides empirical evidence of the strong performance of the forced binary‐answer format for the measurement of evaluative beliefs, and thus challenges current measurement practice among academics and practitioners.
Non‐response bias in internet‐based advertising conversion studies
Authors: Park Sangwon , Fesenmaier Daniel R. 
Published: October 2012

PurposeThe purpose of this study is to estimate the extent (mean and range) of non‐response bias in online travel advertising conversion studies for 24 destinations located throughout the USA.Design/methodology/approachThe method uses two weighting procedures (i.e. post stratification and propensity score weighting) to estimate the extent of non‐response bias by adjusting the estimates provided by respondents to more closely represent the total target sample.FindingsThe results of this analysis clearly indicate that the use of unweighted data to estimate advertising effectiveness may lead to substantial over estimation of conversion rates, but there is limited “bias” in the estimates of median visitor expenditures. The analyses also indicate that weighting systems have substantially different impact on the estimates of conversion rates.Research limitations/implicationsFirst, the likelihood to answer a survey varies substantially depending on the degree of the familiarity with the mode (i.e. paper, telephone versus internet). Second, the competition‐related variables (i.e. the number and competitiveness of alternative nearby destinations) and various aspects of the campaign (i.e. amount of investment in a location) should be considered.Originality/valueThis study of 24 different American tourism campaigns provides a useful understanding in the nature (mean and range) of impact of non‐response bias in tourism advertising conversion studies. Additionally, where there is difficulty obtaining a reference survey in the advertising study, the two weighting methods used in this study are shown to be useful for assessing the errors in response data, especially in the case of propensity score weighting, where the means to develop multivariate‐based weights is straightforward.
Reducing electronic component losses in lean electronics assembly with Six Sigma approach
Authors: Ping Yi Tan , Jeng Feng Chin , Prakash Joshua , Wei Ping Loh 
Published: October 2012

PurposeIn electronics assembly, the losses of electronic components throughout the surface‐mounting process (including kitting and setup) are hard to trace. This affects accurate material planning and manufacturing costing. This paper aims to investigate this issue and to generate a suitable mixture of strategies for the relevant causes.Design/methodology/approachThe project is executed by an undergraduate manufacturing engineering student and several company engineers over a period of ten weeks. Define, measure, analyze, improve, and control (DMAIC) approach delineates the project stages. The solutions devised must be in agreement with lean philosophies and practices currently upheld in the company.FindingsComponent losses stem from multiple sources and are complicated by inherent information inaccuracies. A right mixture of strategies is envisaged on analysis on these sources. An average 18 percent of decrement in component losses in monetary value is achieved in the initial 16 weeks of the improvement phase.Research limitations/implicationsThe DMAIC approach induces a focused, systematic and thorough study on the selected area. For the limitations, this study is based on a single industrial case. The evidence may be anecdotal and idiosyncratic to the electronics assembly industry. The final solutions which emerged need to factor in the organization current maturities in Lean and Six Sigma concepts.Practical implicationsComponent loss is a common problem faced by electronics assembly industries. In this paper, the nature of the problem and the related investigation are extensively illustrated in the context of the case study. As many electronics assembly industries have embarked on Lean or Lean Six Sigma journeys, the savings and data accuracy improvement achieved in this case study provide valuable benchmarks.Originality/valueThe issues related to electronic component losses have not been reported in established literature to date. This is also the first reported success case study of applying DMAIC to address these issues in a lean company.