bluuebunny/crossref_metadata_2025_split huggingface dataset:
The role of WOM and dynamic capability in B2B transactions
Authors: Kim Hyekyoung 
Published: July 2014

Purpose– The purpose of this paper is to verify the factors – word-of-mouth (WOM) information and dynamic capability – that affect industrial buyer-based relationship quality and to examine their effect on relationship continuity in business-to-business (B2B) transactions. The study also aims to examine the mediating role of relationship quality in linking WOM information and relationship continuity and in linking dynamic capability and relationship continuity.Design/methodology/approach– Two methods are used for this study: a literature review to develop a research model and an empirical study to test hypotheses. To achieve the empirical research, 267 cases were analyzed.Findings– This study verified that WOM information and dynamic capability have positive effects on industrial buyer-based relationship quality and relationship continuity in B2B transactions. In addition, relationship quality plays a partially mediating role in linking WOM information and relationship continuity and in linking dynamic capability and relationship continuity.Originality/value– WOM information plays an important role in consumers’ behavior in business-to-customer transactions and in B2B transactions; however, WOM in B2B transactions receives less attention, as it occurs by an informal process. This study suggests WOM information and dynamic capability as factors that affect industrial buyers’ perception of relationship quality and relationship continuity, and the research sought to examine the effects of relationship quality on the resulting actions, relationship continuity. This study could be useful for industrial suppliers to understand the industrial buyers’ perception on relationship quality and the results of relationship quality. Moreover, industrial suppliers could utilize the results of this study to build managerial goals to satisfy customers and to strengthen relationships with customers.
Ontology-based text summarization. The case of Texminer
Authors: Hípola Pedro , A. Senso José , Leiva-Mederos Amed , Domínguez-Velasco Sandor 
Published: July 2014

Purpose
– The purpose of this paper is to look into the latest advances in ontology-based text summarization systems, with emphasis on the methodologies of a socio-cognitive approach, the structural discourse models and the ontology-based text summarization systems.

Design/methodology/approach
– The paper analyzes the main literature in this field and presents the structure and features of Texminer, a software that facilitates summarization of texts on Port and Coastal Engineering. Texminer entails a combination of several techniques, including: socio-cognitive user models, Natural Language Processing, disambiguation and ontologies. After processing a corpus, the system was evaluated using as a reference various clustering evaluation experiments conducted by Arco (2008) and Hennig et al. (2008). The results were checked with a support vector machine, Rouge metrics, the F-measure and calculation of precision and recall.

Findings
– The experiment illustrates the superiority of abstracts obtained through the assistance of ontology-based techniques.

Originality/value
– The authors were able to corroborate that the summaries obtained using Texminer are more efficient than those derived through other systems whose summarization models do not use ontologies to summarize texts. Thanks to ontologies, main sentences can be selected with a broad rhetorical structure, especially for a specific knowledge domain.
Electronic theses and dissertations
Authors: Coates Mildred 
Published: July 2014

Purpose
– The purpose of this paper is to examine two research questions: first, How do users in different locations find Auburn University Electronic Theses and Dissertations (ETDs)? Second, do users in different locations interact differently with the collection and, if so, how?

Design/methodology/approach
– Google Analytics data for user visits, landing pages, and page views were separated into groups based on user location. Visits data were also correlated with source (referring web site), and landing pages and page views were grouped by type.

Findings
– Most local users came to the repository via Auburn University web pages. This group usually landed on the collection home page and used internal navigation pages to find what they needed. Submission page views showed that most ETD depositors were local. Most out-of-state users came to the repository via web search engines. This group usually landed directly on bibliographic information pages for individual ETDs. They used internal navigation pages less frequently than local users. Users located within the state but outside of the local area interacted with the collection in a way that was intermediate between these two groups.

Practical implications
– Institutions interested in improving repository access for depositors will probably find it helpful to focus on in-state usage reports, while institutions seeking to improve access for end-users should exclude in-state users from their assessments.

Originality/value
– This is the first detailed examination of ETDs usage published since 2001 and shows how filtering tools available in Google Analytics allow comparisons of user behavior based on location and source (referring web site).
The application profiles and development characteristics of library Open Source Software projects
Authors: Choi Namjoo 
Published: July 2014

Purpose– Little is known as to the breadth and diversity of Open Source Software (OSS) applications for libraries and the development characteristics that influence the sustainability and success of projects creating them. The purpose of this paper is to address this gap by analyzing a large sample of library OSS projects.Design/methodology/approach– A total of 594 library OSS projects (469 from SourceForge and 125 from Foss4lib) are classified by type and further differentiated and assessed across a number of criteria including, but not limited to, sponsorship status, license type, and development status.Findings– While various types of library OSS applications were found to be under development and in use, the results show that there has been a steady decrease in the number of projects initiated since 2009. Although sponsorship was significantly positively associated with several indicators of OSS project success, the proportion of sponsored projects was relatively small compared to the proportions reported in some other contexts. In total, 71 percent of the projects have a restrictive license scheme, suggesting that the OSS ideology is valued among library OSS projects. The results also indicate that library OSS projects exhibit several characteristics that differ from the traditional developer-oriented OSS projects in terms of their technical environment.Originality/value– This study, as the first of its kind, offers a broader, more quantitative picture of the state of library OSS applications as well as the development characteristics of projects developing them. Several implications for research and practice, and directions for future research are provided.
Mobile services at academic libraries: meeting the users’ needs?
Authors: Bomhold Catharine 
Published: July 2014

Purpose– The purpose of this paper is to describe how academic libraries in the USA have responded to the rapidly evolving mobile environment and to determine if there is a noticeable, comprehensive pattern to instituting mobile services.Design/methodology/approach– The researcher surveyed library mobile services of 73 academic libraries at Carnegie Foundation rated RU/VH institutions. Based on this survey, the paper describes the current state of mobile services at very high research universities.Findings– While most academic libraries at research universities have some sort of mobile presence, what is offered is highly varied and is not predictable. There are still many notable University libraries that have no mobile presence.Practical implications– This study highlights the inconsistent nature of mobile services at research universities and identifies best practices in place at others.Originality/value– This is the first study to employ the Carnegie Foundation ratings of the university in which the library functions.
Audit tenure, auditor specialization and audit report lag
Authors: Dao Mai , Pham Trung 
Published: July 2014

Purpose
– This paper aims to examine the association between audit firm tenure and audit report lag (ARL) and the impact of auditor industry specialization on the association between audit firm tenure and ARL.

Design/Methodology/Approach
– Using Habib and Bhuiyan’s (2011) method of measuring auditor industry specialization, the authors examine the sample of 7,291 firm-year observations from 2008 to 2010.

Findings
– The authors find that auditor industry specialization (regardless of city-level, national-level and joint city- and national-level industry specialization) weakens the positive association between ARL and short audit firm tenure, suggesting that auditor industry specialization complements the negative effect of short audit firm tenure on ARL.

Originality/value
– First, the authors add to the literature by answering the question of whether hiring industry auditor specialists is an effective way to shorten ARL created by short audit tenure. The authors provide some evidence that the concern of short audit tenure leading to longer ARL is reduced by hiring an industry-specialized auditor. Prior research mainly focuses on identifying the determinants of ARL without going further to find out which are the effective ways to reduce the audit delay. Second, their findings can somehow resolve the debate on whether audit firm rotation should be mandatory. A new auditor’s lack of knowledge of clients’ business operations during the early years of audit engagements results in longer ARL, which eventually influences the clients’ financial performance. The authors' result suggests the firms can reduce this adverse consequence by hiring an industry-specialized auditor. Finally, their findings may provide helpful information to firms in selecting external auditors, public accounting firms in selecting a differentiation strategy and regulators in mandating audit firm rotation.
Explaining factors affecting technological change adoption
Authors: Coeurderoy Regis , Guilmot Nathalie , Vas Alain 
Published: July 2014

Purpose– The purpose of this paper is to explore how drivers differentially speed up the change process adoption in the perspective of a technological change. More specifically, the paper aims to answer the following question: “Which factors impact the technological change adoption speed of an information system?” Based on an empirical study, our results identify three factors that have a direct influence on the speed of technological change adoption.Design/methodology/approach– Using the Unified Theory of Acceptance and Use of Technology model as a point of departure, the paper analyzes the impact of eight variables grouped in four categories: the perceived attributes of change (performance expectancy and effort expectancy), social influence (peer influence and supervisor influence), facilitating conditions (initial training and helpdesk) and individual characteristics (receptivity to change and self-efficacy). To evaluate which factors accelerate or inhibit change adoption, the paper uses a statistical model of survival analysis.Findings– Based on a 15-month longitudinal study of a workflow system implementation in a telecommunications firm, the results highlight that performance expectancy, supervisor influence and self-efficacy have a direct influence on the speed of technological change adoption.Research limitations/implications– As a case study, the research findings may only be valid in the particular organization in which it is developed. Indeed, the organizational culture, the company's internal rules, and the history of the organization are factors which significantly influence the speed of change.Practical implications– The results may help project leaders to be aware of the elements that must be dealt with effectively if a change process is to succeed within the allotted time.Originality/value– The statistical model of survival analysis allows analyzing change adoption from a dynamic perspective. This statistical approach is quite new and complementary with most of the studies which are qualitative in the field.
Access to bank loans while in bankruptcy: the role of single vs. multiple banking relations
Authors: Jha Anand , Shankar Siddharth , Arvi Leonard 
Published: July 2014

Purpose
– The purpose of this paper is to use a unique hand-collected data set from India to investigate whether firms with multiple banking relationships that are in bankruptcy get additional loans more easily than those with a single banking relationship. The authors find that firms that have a single banking relationship increase their bank borrowing by 5 percent every year compared to those with multiple banking relationships. The results are in contrast to the hypothesis that firms choose to have multiple banking relationships to increase the probability of getting additional loans in cases of financial distress. The results are consistent with the hypothesis that a larger number of banks increases the coordination and bargaining costs during bankruptcy and decreases the liquidation value of the assets, and that the banks take that into consideration before making loans.

Design/methodology/approach
– Regression and control.

Findings
– The choice of single vs multiple banking relationships is a widely studied topic in the banking literature. A large strand of theoretical and empirical literature argues that multiple banking relationships make it easier for a firm to get additional loans in case of financial distress. The study shows that such may not be the case in instances where bargaining and co-ordination costs due to poor bankruptcy procedures are severe.

Originality/value
– The authors use a unique hand collected data set from India to investigate if it is easier to get additional loans in bankruptcy for firms with multiple banking relationships compared to those with a single banking relationship.
Assessment of manufacturing flexibility
Authors: Mishra Ruchi , K. Pundir Ashok , Ganapathy L. 
Published: July 2014

Purpose– The purpose of this study is to present a systematic review of all the enablers of manufacturing flexibility and to provide a path for future research in the area of manufacturing flexibility.Design/methodology/approach– Research papers were collected from electronic databases to search academic journals dealing with manufacturing flexibility, environmental uncertainty, business strategy, organizational attributes, technology, innovation and product types. The study consists of a systematic review of 101 research papers and assessment of these papers in terms of their role in enabling flexibility.Findings– It is seen from the literature review that most of the research in the field of flexibility was done in developed countries, and further empirical research with respect to manufacturing flexibility and firm performance is required to be done in developing countries. It is also seen that financial performance has often been used in many of the studies as a proxy to measure firm performance and one can explore alternative metrics for firm performance. The review reveals that an integrated framework to assess manufacturing flexibility and firm performance is largely missing in literature. This review highlights some research gaps for future research in the area of manufacturing flexibility.Research limitations/implications– The literature review was done using search terms restricted to manufacturing flexibility, environmental uncertainty, business strategy, organizational attributes, technology, innovation and product types. There may be various unexploited areas for future research in terms of indirect influence of several different variables. The proposed framework is only conceptual in nature and thus requires rigorous empirical testing to develop a comprehensive list of enablers and their respective criteria and attributes.Originality/value– The study synthesizes existing literature for assessing manufacturing flexibility in an organization and addresses gaps in the research area of manufacturing flexibility. It provides a comprehensive review of all relevant studies from 1992 to January 2013 for the use of both academicians and practitioners.
Reverse logistics innovation, institutional pressures and performance
Authors: Huang Yi-Chun , Yang Min-Li 
Published: July 2014

Purpose– The purpose of this study is to draw on several perspectives rarely used in reverse logistics (RL) research – such as sustainable development, the natural resource-based view and green innovation – to examine the relationship between RL innovation and environmental and economic performance while incorporating institutional theory to verify how institutional pressures moderate these relationships.Design/methodology/approach– A questionnaire survey is used to investigate Taiwan's electrical, electronic and information industries, as well as maintenance and retail stores selling computers, communications and consumer electronics. First, a hierarchical regression analysis is used. Next, moderating relationships are examined along with the related regulatory, competitor and customer pressures.Findings– The results indicate that RL innovation is positively associated with environmental and economic performance. Moreover, three institutional pressures positively moderated the relationships between RL innovation and environmental performance. However, investment in greater RL innovation under higher-level institutional pressures did not always enhance economic performance.Research limitations/implications– Reverse logistics innovation comprises five components, one of which is cross-functional integration, the process of obtaining information from marketing, production and logistics managers about how their firms created the marketing-operations interface to better handle RL. However, we obtained RL innovation information only from individual respondents. In addition, this study focuses on the economic and environmental aspects of RL activities. Future studies should apply the RL perspective on social sustainability to probe RL issues from sustainability's environmental, social and economic points of views.Practical implications– Contrary to the conventional wisdom that RL imposes costs, reduces productivity and curbs competitiveness, this study finds that RL innovation can enrich environmental and economic performances, indicating that firms with more innovative RL capabilities yield more sustainable outcomes for environmental protection, social responsibility and economic performance.Originality/value– This study contributes to the RL literature by applying multiple perspectives – including sustainable development, the natural resource-based view and green innovation – to explore the relationship between RL innovation and performance while using institutional theory to probe the moderating effects of institutional pressures on RL innovation and performance.
Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments
Authors: Sahin Dölarslan Emre 
Published: July 2014

Purpose– The primary purpose of this paper is to determine the relative effects of perceived value and customer satisfaction on customer loyalty behaviors. The secondary aim focuses on addressing whether such personal characteristics as gender, age and levels of income and education exert any moderating influence over perceived value/customer satisfaction such that loyalty behaviors, including repurchase intention (RPI), word-of-mouth (WOM) marketing and willingness to pay more (WPM), are ultimately affected.Design/methodology/approach– The research technique used a face-to-face questionnaire for collecting data from passengers who use the State Railways of the Turkish Republic. A total of 780 questionnaires were collected and used in this study after excluding 80 incomplete forms. First, the main effects of perceived value/customer satisfaction on customer loyalty behaviors were tested using structural equation modeling. Next, customers' personal characteristics, considered as moderating variables, including age, gender and levels of income and education, were examined to determine if their impact on perceived value/customer satisfaction would, in turn, have any effect on loyalty behaviors. To do this, a multigroup moderation test was used.Findings– The empirical findings of this study show that both customer satisfaction and perceived value directly influence the loyalty behaviors of Turkish railway passengers. However, customer satisfaction was found to be a more important predictor of RPI than perceived service value. However, the relationship between perceived service value and WPM was strong. The association between customer satisfaction and loyalty behaviors was stronger for females, youths and those customers at the lower range of income and education. On the other hand, the association between perceived value and loyalty behaviors was stronger for older passengers with more education and income, irrespective of gender.Originality/value– The first goal was to assess the main effects of perceived value/customer satisfaction on customer loyalty behaviors. It was found that perceived value/customer satisfaction affected loyalty behaviors, including RPI, WOM and WPM, in different ways. For instance, while customer satisfaction was suggested to be an important predictor of RPI, perceived value was an important predictor of WPM. Importantly, this study also examines how customers' personal characteristics, i.e. moderating variables in this study, impact perceived value/customer satisfaction such that loyalty behaviors are demonstrably changed. Thus, with this additional knowledge of customers' personal characteristics in the context of loyalty behaviors, marketers can create new strategies to develop long-term brand loyalty.
Team creativity
Authors: Cirella Stefano , Radaelli Giovanni , B. (Rami) Shani Abraham 
Published: July 2014

Purpose– This study aims at narrowing a high level of fragmentation in the knowledge on the topic of team creativity (TC) that plays a fundamental role in enhancing an organization's delivery systems and market position by mapping available knowledge within a proposed framework. Although there is a wealth of knowledge on the topic, this fragmentation as revealed by past research limits the comprehensive understanding of the subject.Design/methodology/approach– A literature review was used to gather evidence about the key concepts in the fields of management, organization and innovation. This evidence is mapped against the backdrop of a complex adaptive perspective, as creativity is perceived as the product of micro-social units within the context of macro-social systems.Findings– The great number of concepts found in literature are organized into a framework that distinguishes relevant inputs that can affect team functioning; relevant mediators for TC; and TC outcomes. The framework is reviewed and discussed within the context of the social systems in which the team is embedded.Originality/value– TC is one of the most fertile research streams within the research field of innovation, and yet it suffers from a fragmentation that limits a deeper level of understanding and the advancement of actionable knowledge from taking place. An integrative theoretical perspective of micro- and macro-social systems gives researchers new insights into the interconnection between the numerous findings already found in the literature and gives a clear direction for future research.