bluuebunny/crossref_metadata_2025_split huggingface dataset:
Multi‐criteria decision making in creative problem solving
Authors: Čančer Vesna , Mulej Matjaž 
Published: March 2013

PurposeThe purpose of this paper is to present the adapted model per phases of the creative problem solving (CPS) process, where multi‐criteria decision making (MCDM) methods are used in the decision‐making phase. Also, to adapt and complete the steps of the six‐question technique, in order to establish the criteria's importance.Design/methodology/approachThe framework procedure of MCDM, together with the Dialectical Systems Theory's guidelines when solving complex problems has already been introduced. The procedure was well‐verified in practice, but lacked the support of creative qualitative techniques in defining problems, and in generating and choosing alternatives. To eliminate this deficiency, in terms of prescriptive approach, the authors adapted the phases of the CPS process, where MCDM methods are used when choosing alternatives, and completed the steps of the six‐question technique to establish the criteria weights. The discrete Choquet integral was used to consider interactions among criteria.FindingsThe article shows that creative approaches are not limited to merely problem definitions and problem structuring. They can also be used in typically analytical steps in the framework procedure.Research limitations/implicationsThe completed and adapted phases of the CPS process can allow the mutual assistance of creative and decision‐making methods when solving problems – a step forward to holism.Practical implicationsThis article develops and introduces the use of the six‐question technique, in the establishment of criteria weights.Originality/valueThe innovative aspect of this article is that it adapts and completes the CPS process so that MCDM methods can be used when choosing alternatives. It extends the use of creative approaches to typically analytical steps of MCDM, where synergies and redundancies among criteria are considered.
On visualizing the number comparison scheme in grey extent analysis
Authors: Çakır Ozan 
Published: March 2013

PurposeThe purpose of this paper is to illustrate an alternative number comparison process to the original procedure utilized under the grey extent analysis.Design/methodology/approachNumber comparison process is visualized on simple diagrams constructed on a Cartesian coordinate system. Discernable areas to assist related probability calculation were sought according to compliance with desired dominance conditions.FindingsBy visualization, the author was able to obtain exactly the same probability information as those attainable by using the original number comparison process.Research limitations/implicationsReach of this methodology is merely constrained by the limitation of original method where whitenization values of interest uniformly distribute over the domains of related grey numbers.Originality/valueNumber comparison with visualization is easy to comprehend and practice, does not require resorting to probability formulas and an understanding of probability concepts.
Macroeconomics of privacy and security for identity management and surveillance
Authors: Katos Vasilios , Stowell Frank , Bednar Peter 
Published: March 2013

PurposeThe purpose of this paper is to develop an approach for investigating the impact of surveillance technologies used to facilitate security and its effect upon privacy.Design/methodology/approachThe authors develop a methodology by drawing on an isomorphy of concepts from the discipline of Macroeconomics. This proposal is achieved by considering security and privacy as economic goods, where surveillance is seen as security technologies serving identity (ID) management and privacy is considered as being supported by ID assurance solutions.FindingsReflecting upon Ashby's Law of Requisite Variety, the authors conclude that surveillance policies will not meet espoused ends and investigate an alternative strategy for policy making.Practical implicationsThe result of this exercise suggests that the proposed methodology could be a valuable tool for decision making at a strategic and aggregate level.Originality/valueThe paper extends the current literature on economics of privacy by incorporating methods from macroeconomics.
Social responsibility: a way of requisite holism of humans and their well‐being
Authors: Šarotar Žižek Simona , Mulej Matjaž 
Published: March 2013

PurposeThe purpose of this paper is to provide a new non‐technological innovation to manage socio‐economic crises. Economic theory, which is one‐sided and fails, cannot manage these crises; the model suggests that crises should be solved using social responsibility (SR), human requisite holism (RH), and well‐being (WB).Design/methodology/approachA qualitative analysis using SR, Human RH, and WB, as well as dialectical systems theory, is applied. Field research involved Slovenian mid‐sized enterprises.FindingsThe current global socio‐economic/environmental crisis reflects decision makers' one‐sidedness and resulting oversights. SR supports their holism and honesty and fights their abuse of impact. SR can help solve crises by reducing human one‐sidedness better, if SR is upgraded with increasing WB, not welfare alone. Both SR and WB support RH behavior. The innovative synergy between WB and SR leads to a solution of crises. Dialectical systems theory supports WB and SR.Research limitations/implicationsThe hypothesis is researched to the greatest extent possible, with qualitative analysis in desk and field research.Practical implicationsFindings support new requisitely holistic approach to managing socio‐economic crises in politics and business.Originality/valueAvailable literature offers no similar concept.
Mobile shopping motivation: an application of multiple discriminant analysis
Authors: Yang Kiseol , Kim Hye‐Young 
Published: March 2013

PurposeThis study aims to examine mobile shoppers' shopping motivations compared with those of non‐mobile shoppers (i.e. potential adopters) and to identify driving motivations for consumers to use the mobile shopping channel.Design/methodology/approachA sample of 400 mobile service users was drawn from a purchased consumer panel who completed a web‐based survey. Multiple discriminant analysis was used to analyze the data.FindingsThe results indicate that idea, efficiency, adventure, and gratification shopping motivations are significant determinants of mobile shoppers, implying that those shopping motivations are push factors of mobile shopping.Research limitations/implicationsThe sample of this study consists primarily of US consumers with the largest group of respondents aged 19 to 30 years old; thus, the result may have a limited application to other countries and other age groups. Future research is encouraged to categorize mobile shopping service characteristics into shopping motivations and value.Practical implicationsThe results suggest that idea, efficiency, adventure, and gratification shopping motivations need to be incorporated into the development of mobile shopping service functions and features to satisfy consumer needs and wants for the mobile shopping channel.Originality/valueDue to the infancy stage of mobile shopping, there is minimal research comparing the two shopper segments' (mobile shoppers versus non‐mobile shoppers) motivations. This study contributes to generating multi‐dimensional mobile shopping motivation in explaining why consumers use the mobile shopping channel.
CRM and retail service quality: front‐line employee perspectives
Authors: O'Reilly Kelley , Paper David 
Published: March 2013

PurposeThe purpose of this study is to explore the attitudes and beliefs of front‐line employees regarding how customer‐company interactions might be improved. Since front‐line employees are closely connected to customers, the resultant experiences and relationships with customers are highly dependent on their actions. However, little is written from the perspective of front‐line employees.Design/methodology/approachUsing a qualitative approach and employing an adaptation of the grounded theory method, this study uses front‐line employee participants with data collection occurring over a six‐month period. A variety of data sources were used including open‐ended reciprocal interviews, member‐checking interviews, observation, and collection of participant and researcher artifacts.FindingsFindings suggest that organizational changes initiated by management create strategically constructed silos that force implementation through people and systems to control and standardize the service interface and resultant customer experience(s). This reactive and inwardly focused construction of silos often serves company rather than customer needs and can result in deteriorating service levels based on the type of customer‐company interaction occurring.Originality/valueContrary to how most customer service processes are designed by management, not all customer‐company interactions are alike and vary both in regard to the degree of knowledge needed by front‐line employees to fully serve customers, and the routine or non‐routine nature of the interaction. A two‐by‐two matrix is presented to highlight the impacts of silos occurring for various interaction types.
The flagship format within the luxury fashion market
Authors: Nobbs Karinna , Moore Christopher M. , Sheridan Mandy 
Published: March 2013

PurposeSince the concept of the flagship store format was first introduced to retailing in the 1970s, both its form and function have evolved considerably. The highest concentration of flagships can be seen in the luxury fashion market. This paper aims first to define the flagship concept in terms of its key characteristics, and second to outline the academic and industry developments, thereby charting its evolution.Design/methodology/approachResearch was undertaken qualitatively due to the exploratory theory building nature of the subject area and the absence of accepted theoretical frameworks. This took the form of non participant observation and in‐depth interviews with brand representatives within seven major fashion capitals.FindingsThe research identifies essential elements of the luxury store format: its scale and size which usually exceeds functional need; it is derived and built on the twin features of exclusivity and uniqueness; it seeks to offer the customer a justification for their visit. The format evolves and adapts to find new ways of generating and communicating differentiation.Research limitations/implicationsThe findings provide direction for future research in the area, in particular, an opportunity to investigate how luxury flagship stores adapt in order to accommodate market conditions.Originality/valueThe paper delineates the characteristics of the luxury flagship store format and identifies a new characteristic of this format.
(R)e‐tail borrowing of party dresses: an experimental study
Authors: Hjort Klas , Lantz Björn 
Published: March 2013

PurposeThe main purpose of this study is to increase the understanding of consumer behaviour with respect to (r)e‐tail borrowing, performed under different (more or less generous) delivery and return policies.Design/methodology/approachThe study was designed as a randomised controlled experiment with a random sample strategy. Among the 192,482 Swedish customers who had made an order at nelly.com during the previous 12 months and were to receive the quarterly nelly.com newsletter in November 2010 by e‐mail, 4,000 were randomly selected and randomised into four groups of 1,000 in each group.FindingsThe experiment revealed certain purchase and return patterns that support the conclusion that (r)e‐tail borrowing behaviour exists in fashion e‐commerce. Evidence was also found that lenient delivery and returns policies seem to reinforce (r)e‐tail borrowing behaviour, albeit not always in expected ways.Practical implicationsDifferences in delivery and return policies seem to impact consumer purchase and return behaviour differently depending on the type of item. Therefore a more differentiated view of how to apply them is suggested. Offering the same delivery and return policies to all types of customers and products is generally not optimal with respect to profitability.Originality/valueThe paper illustrates the need to consider both delivery and returns policies together with customer and product categories simultaneously when applying them in an e‐commerce context.
Understanding logistics‐based competition in retail – a business model approach
Authors: Sandberg Erik 
Published: March 2013

PurposeLogistics scholars, as well as strategic management scholars, have in recent years shown that capabilities in logistics and supply chain management may be the foundation for a company's sustainable competitive advantage. It can be argued that beside product‐, production‐, or market‐oriented companies, there are also flow‐oriented companies, in which the business models are based on superior logistics performance. The purpose of this study is to explore the characteristics of logistics‐based competition, i.e. how a logistics‐based business model is designed.Design/methodology/approachThe research is based on a case study at a German do‐it‐yourself retailer. The case company can be considered as a best practice company when it comes to logistics‐based competition, where a committed top management team guarantees the importance of logistics in the strategic development of the company.FindingsLogistics‐related characteristics of the three business model components – external environment, internal factors and offering – are elaborated.Originality/valueThis research adds to existing theory by developing the meaning of logistics‐based competition. The strategic role of logistics is described through a business model approach.
Retailers and new product acceptance in India's base of pyramid (BoP) markets
Authors: Alur Sivakumar , Schoormans Jan P.L. 
Published: March 2013

PurposeRetailers' new product acceptance in base of pyramid (BoP) markets is crucial to marketers in this segment. This paper seeks to develop propositions for research on factors that affect retailers in new product introduction. The propositions also aim to make a distinction between urban and rural BoP markets.Design/methodology/approachThe paper provides a broad description of India's BoP market (one of the world's largest BoP markets) to better understand context. It uses literature from developed country context to BoP markets to arrive at research propositions for further research.FindingsThe key research propositions derived relate to exogenous and endogenous factors. Exogenous factors relate to store trading area, competitive environment, shopper characteristics and product diversity. The endogenous factors include store atmosphere, assortment and shelf space allocation, price and promotion. The differences across rural and urban BoP markets are highlighted for each proposition.Practical implicationsUnderstanding differences between rural and urban BoP retailers can help make crucial new product introduction decisions. Considering endogenous and exogenous factors that influence retailer acceptance decisions will make product introduction decisions successful.Originality/valueBoP literature has been replete with research on marketers and products but less on retailing. This paper addresses that gap. In addition, very few papers make the distinction between urban and rural BoP markets and mostly across countries but not within a country. This paper places the distinction within the country. Finally, explaining how various factors influencing retailing differ in urban and rural contexts and developing propositions is a major original contribution of this paper.
An examination of the electronic market hypothesis in the US home mortgage industry
Authors: Chatterjee Sutirtha , Merhout Jeffrey W. , Sarker Suprateek , Lee Allen S. 
Published: March 2013

PurposeThe purpose of this paper is to longitudinally test the propositions of the Electronic Market Hypothesis (EMH) within the context of the US home mortgage industry.Design/methodology/approachThe paper uses a deductive, positivist case study, through a systematic examination of “texts” in the trade press over three time periods: 1995‐1999, 2000‐2002, and 2003‐2007.FindingsEMH propositions, while generally not found to be valid in the early years, were more consistent with evidence in the home mortgage industry in the later period.Research limitations/implicationsThrows fresh light on the debate between the appropriateness and the inappropriateness of the EMH as a core theory explaining the influence of Information Technology on market and industry structures.Practical implicationsDesigning of corporate strategies to foster efficient market mechanisms.Originality/valueUsing a relatively uncommon (analysis of primary data from trade press articles) qualitative research methodology which could serve as a guideline for future research. This approach offers opportunities to use various trade press sources to perform studies on the effects of IT on people, such as analyzing how IT departments are adapting their governance practices as workers increasingly use personal computing devices to access organizational assets (e.g., networks, applications, and data).
Identifying linkages between statements in information security policy, procedures and controls
Authors: Pathari Vinod , Sonar Rajendra 
Published: March 2013

PurposeThe information security policy document of an organization needs to be translated into controls and procedures at the implementation level. The technical and business personnel in‐charge of implementing the controls and procedures need to consider a large number of security‐related statements from a heterogeneous pool of security documentation and decide on the implementation plan. The purpose of this paper is to propose an approach to analyze a set of security statements to establish an implicit hierarchy and relative importance among them.Design/methodology/approachA set of statements relevant to e‐mail service security is chosen from the classified documentation of an IT firm. The authors contacted the technical person who was the owner of this service to obtain a one‐on‐one comparison between the policies. These policies and their inter‐relationships are represented as a graph. Centrality measures based on the in and out degrees of a node are used to calculate the relative importance of a policy. The authors present an improved approach based on DEMATEL, which considers the level of influence of one policy on another.FindingsSecurity statements fall into different categories based on their relative intensity and nature. They could be of high importance or low on one axis and of driving or receiving nature on the other. The driver policies are the action items that could be implemented to satisfy a large number of other security requirements. The policies that are predominantly receiver in nature, for their fulfillment, need many other requirements to be satisfied.Practical implicationsThe intense driver policies are the ones to be considered for immediate implementation so as to achieve maximum benefits. If such an action item cannot be implemented at the level of consideration, it needs to be communicated to the appropriate level where it could be addressed effectively. An orphaned policy statement can indicate to a high‐level requirement left without any action plan or an unnecessary control. Establishing clear linkages between the implemented controls and the organization's security policy document could be very effective in convincing the employees to adhere to security practices.Originality/valueAnalyzing a set of informal security statements to identify the linkages between them is a novel idea. While other works establish the need for translating the security policy to lower levels of implementation, the authors propose an approach to identify the existence or absence of an effective translation. The graph representation with associated centrality measures, and the application of DEMATEL technique to deduce the nature and intensity of security statements are not yet found in literature.
Phishing counter measures and their effectiveness – literature review
Authors: Purkait Swapan 
Published: March 2013

PurposePhishing is essentially a social engineering crime on the Web, whose rampant occurrences and technique advancements are posing big challenges for researchers in both academia and the industry. The purpose of this study is to examine the available phishing literatures and phishing countermeasures, to determine how research has evolved and advanced in terms of quantity, content and publication outlets. In addition to that, this paper aims to identify the important trends in phishing and its countermeasures and provides a view of the research gap that is still prevailing in this field of study.Design/methodology/approachThis paper is a comprehensive literature review prepared after analysing 16 doctoral theses and 358 papers in this field of research. The papers were analyzed based on their research focus, empirical basis on phishing and proposed countermeasures.FindingsThe findings reveal that the current anti‐phishing approaches that have seen significant deployments over the internet can be classified into eight categories. Also, the different approaches proposed so far are all preventive in nature. A Phisher will mainly target the innocent consumers who happen to be the weakest link in the security chain and it was found through various usability studies that neither server‐side security indicators nor client‐side toolbars and warnings are successful in preventing vulnerable users from being deceived.Originality/valueEducating the internet users about phishing, as well as the implementation and proper application of anti‐phishing measures, are critical steps in protecting the identities of online consumers against phishing attacks. Further research is required to evaluate the effectiveness of the available countermeasures against fresh phishing attacks. Also there is the need to find out the factors which influence internet user's ability to correctly identify phishing websites.
Usability study on newspaper mobile websites
Authors: Jeong Wooseob , Jung Han Hye 
Published: March 2013

PurposeThe purpose of this study is to analyze the mobile websites of newspapers in terms of their user interface, particularly for the space usage for content.Design/methodology/approachSince the early age of the web in the mid‐1990s, many usability recommendations have made for desirable web page design to maximize the valuable but limited space of a screen. To verify whether those recommendations have been applied appropriately to the recent development of mobile web pages, the first pages of 775 online news mobile sites were captured and analyzed in terms of the relationship between the words of the content and various design aspects of the sites. The dependent variable is the number of content words displayed on the first page and the independent variables are the different aspects of the mobile web pages' interface design.FindingsMultiple practices of wasting space were identified such as too large advertisement areas and navigation only first pages. Suggestions to save the space are made, including automatic URL box hiding. Discussions are carried for various issues such as links to desktop versions and search boxes.Originality/valueThis research is unique in that a large number of mobile news sites were analyzed for their usability and its findings and discussions provide mobile web developers useful information for better mobile web design.