bluuebunny/crossref_metadata_2025_split huggingface dataset:
A systematic approach to performative and authentic assessment
Authors: Whitlock Brandy , Nanavati Julie 
Published: February 2013

PurposeThe purpose of this paper is to provide an overview of the learning outcomes assessment process and a five‐step, systematic approach for incorporating learning outcomes assessment into information literacy instruction. The paper focuses specifically on using performative and authentic assessments to measure higher‐level skills and ensure that students are able to perform the information literacy skills that library instruction programs intend to teach.Design/methodology/approachThe authors reviewed current assessment literature from both the information literacy and instructional design fields and pulled successful examples from their respective institutions in order to provide an overview of how best to incorporate performative and authentic assessment into the information literacy instruction process. This also includes discussions of assessment terminology, tools, and strategies.FindingsEngaging in learning outcomes assessment can be invaluable when performed as part of the information literacy instruction process. Following a systematic approach and incorporating tools that allow for performative and authentic assessment will enable librarians to successfully ascertain if students can do what we teach them to do.Practical implicationsThis paper provides instruction librarians with a structured way to integrate learning outcomes assessment into their information literacy programs, and it includes an extensive exploration of assessment strategies and tools as they relate to fostering information literacy skills.Originality/valueThere is limited literature on the use of performative and authentic assessment in information literacy instruction. The exploration of a wide selection of possible assessment tools, specifically – their benefits and drawbacks – is especially valuable.
Use what you have: authentic assessment of in‐class activities
Authors: Carter Toni M. 
Published: February 2013

PurposeThe purpose of this paper is to share a practical approach to formative, authentic assessment of Association of College and Research Libraries (ACRL) outcomes within individual sessions of course‐integrated information literacy. This method does not require extra class time and assists librarians in modifying their teaching techniques to improve student learning.Design/methodology/approachBy implementing authentic assessment of worksheets already integrated into library instruction sessions, librarians measure student learning of ACRL outcome 2.2.b “identify keywords, synonyms, and related terms for the information needed.”FindingsLibrarians consider this initial foray into authentic assessment a success, with the methodology only requiring a few adjustments. Results of student learning revealed an overall understanding by students of how to identify keywords and synonyms, but uncovered a weakness in topic development.Research limitations/implicationsThis study is based on a three‐class sequence of information literacy for freshman composition students. Because of this, librarians can limit the number of outcomes per class, not always an option in one‐shot sessions.Practical implicationsThis technique provides a realistic means of assessing student learning of outcomes. Due to the popularity of active learning, many librarians should already have in‐class activities they could easily convert into assessments.Originality/valueMuch research exists on the value and results of authentic assessment. Fewer studies focus on formative, authentic assessment of a specific ACRL outcome, particularly at the individual session‐level.
Not at your service: building genuine faculty‐librarian partnerships
Authors: Nalani Meulemans Yvonne , Carr Allison 
Published: February 2013

PurposeThe old relationship of librarians serving the faculty as research assistants is long gone. The purpose of this paper is to ask, how can librarians and faculty become genuine partners in student learning and move towards the common goal of getting students to think critically? The authors discuss the need for librarians to initiate more collaborative conversations with professors in order to establish true partnerships with them and go on to describe how they did this using a strikingly and alarmingly frank approach. Building on this foundation, the authors discuss the need to shift from a service orientation to a partnership in student learning.Design/methodology/approachThe authors describe their work with the New Faculty Institute, a multi‐day workshop that serves as an introduction to the university, to build upon their assertions regarding the need for instruction librarians to shift from a service orientation to a partnership with professors.FindingsThe paper offers an action plan to develop and implement a value system that can guide collaboration with faculty. The pieces of the plan include articulating a teaching philosophy, craft and clarify personal policies, develop and practice responses and have confidence in your expertise.Originality/valueDeveloping partnerships with professors may sometimes require librarians to respond differently to requests from professors that are problematic. Doing so requires a move away from a service orientation, but towards collaborative efforts to support student learning.
LOEX‐of‐the‐West 2012: creative landscapes in southern California
Authors: Rosenfeld Jennifer , Gatten Raida 
Published: February 2013

PurposeThe purpose of this paper is to introduce the special issue of Reference Services Review entitled “LOEX‐of‐the‐West 2012: creative landscapes in southern California”.Design/methodology/approachOver 160 librarians from across the USA and Canada attended the biennial LOEX‐of‐the‐West (LOTW) conference on the campus of Woodbury University in Burbank, California from June 6‐8, 2012. LOTW strives for an atmosphere in which speakers can share innovative ideas and open a dialog with other librarians.FindingsTraditionally, after each LOEX‐of‐the‐West (LOTW) conference a number of papers based on session presentations are submitted to Reference Services Review (RSR) for publication. Building on their work at the 2012 preconference, Editors of RSR, Ms Eleanor Mitchell and Ms Sarah Barbara Watstein, have worked closely with presenters to transform their talks to published papers. After going through a double blind peer review process, seven papers have been selected for publication in this issue.Originality/valueThe authors/Guest Editors are excited to share these papers in this special LOEX‐of‐the‐West issue of Reference Services Review. It is indeed just as the conference theme stated “Information Literacy for all Terrains”.
An updated overview of research published in the International Marketing Review
Authors: Malhotra Naresh K. , Wu Lan , Whitelock Jeryl 
Published: February 2013

PurposeThe purpose of this paper is to analyze the 29 years of research published in International Marketing Review (IMR) since its inception.Design/methodology/approachA brief editorial history of the journal is chronicled, and its output is discussed. Special attention is focused upon journal content, authorship analysis, and methodological issues.FindingsThe authors find: IMR publishes articles that often focus on export and global marketing, with consumer behavior and branding being the fastest growing content areas; IMR's frequent contributors consist of world renowned experts in international marketing and business and have become more diverse; and the authors of IMR use a wide variety of data collection and analysis methods.Research limitations/implicationsThe authors conclude that IMR exhibits the characteristics of a mature and leading journal in the field of international business. To assist IMR in maintaining its significant impact on marketing scholarship, the paper outlines some possible directions for the future.Originality/valueThis article analyzes the 29 years of research published in International Marketing Review (IMR) since its inception. To assist IMR in maintaining its significant impact on marketing scholarship, it also outlines some possible directions for the future.
Global marketing managers
Authors: Griffith David A. , Hoppner Jessica J. 
Published: February 2013

PurposeAlthough a great deal of research has focused on global marketing strategy development and implementation, little research has focused on the global marketing managers charged with the responsibilities of developing and implementing such strategy. The aim of this paper is to develop a model that identifies a set of soft skills that have the ability to increase the effectiveness of global marketing managers in making the tactical adaptations necessary to develop and implement global marketing strategy in an increasingly complex and dynamic marketplace.Design/methodology/approachA conceptual model is developed with coinciding propositions.FindingsThe model developed theorizes that the ability of global marketing managers to make tactical adaptations to the firm's global marketing strategy (and thus enhance performance) is driven by the soft skills of tacit knowledge, experience, learning, unlearning, intuition, self‐confidence, flexibility, prioritization of problems, working under pressure and ambiguity tolerance.Practical implicationsThe model highlights the specific soft skills that firms can work to foster in their global marketing managers and educators can work to incorporate within a curriculum. Through the development of these soft skills within a firm's global marketing managers, the firm can achieve a competitive position within the marketplace.Originality/valueThis study is one of the first to conceptualize a specific set of soft skills that enhance a global marketing manager's ability to make tactical adaptations to the firm's global marketing strategy by which the firm can be more competitive. As such, this study provides for a better understanding of how soft skills relate to the development and implementation of global marketing strategy and how firms can be more competitive by not only employing unique human capital, but by developing global marketing managers who are more effective at adapting to constantly changing global market conditions.
Islamic banks
Authors: Amin Muslim , Isa Zaidi , Fontaine Rodrigue 
Published: February 2013

PurposeThe purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks.Design/methodology/approachThe study uses data from Islamic banks and dual‐window Islamic banks, pertaining to two different customer segments (Muslims and non‐Muslims).FindingsThe results indicate that customer satisfaction has a significant relationship with image, image has a significant relationship with trust, and trust has a significant relationship with customer loyalty for both customer segments. Furthermore, significant differences occur in the effect of customer satisfaction on image, image on trust, and trust on customer loyalty between Muslim and non‐Muslim customers.Practical implicationsThe findings suggest that Muslim customers establish relationships with Islamic banks because they trust that Islamic banks are Shariah compliant. Therefore, providing secure banking products that are fully compliant with Islamic principles are necessary.Originality/valueThis research is important as it clearly demonstrates that the loyalty of Muslim and non‐Muslim customers to Islamic banks is influenced by customers being satisfied, as well as the image of and trust in Islamic banks. In this context, when customers are unwilling to trust Islamic banks, they are also unwilling to be loyal.
The effect of CSR knowledge on customer liking, across cultures
Authors: Chomvilailuk Rojanasak , Butcher Ken 
Published: February 2013

PurposeThe purpose of this paper is to investigate the efficacy of corporate social responsibility (CSR) knowledge on customer liking for the bank across two countries and cultural contexts.Design/methodology/approachThree CSR variables were tested for their comparative influence on customer liking under different cultural value conditions. Surveys were completed by 204 bank consumers in Australia and 219 bank customers in Thailand. ANOVA and regression were used to test hypotheses.FindingsPerceptions of existing CSR performance and new CSR initiative had significant effects on liking for the bank. However CSR orientation had no effect. These influences varied substantially depending upon the community orientation of the target customer.Research limitations/implicationsUnderstanding the differing roles of the two significant CSR variables provide insights into the complexities of CSR relationships. The successful introduction of a scale to measure a salient internal outcome measure, called liking for the bank, suggests future research opportunities.Practical implicationsThe differential impact of CSR information on customer responses highlights the importance of understanding different cultural contexts and suggests that careful segmentation strategies are required for particular CSR campaigns. In particular, new social‐cultural segmentation bases may be required.Originality/valueA combination of three CSR variables, together with new CSR information reflecting aspects of CSR not previously used in combination. A new affective customer response measure was used. The first cross‐cultural and country analysis to be conducted for CSR‐customer response relationships within the banking sector. Use of the cultural value of community orientation as a moderator.
The effect of motivation on trust in the acceptance of internet banking in a low income country
Authors: Akhlaq Ather , Ahmed Ejaz 
Published: February 2013

PurposeThe aim of this study is to find out the type of motivation that provokes an individual to trust and use the internet banking system in a low income country. In this paper, extrinsic motivation and intrinsic motivation are studied that may build trust in an individual to accept internet banking technology.Design/methodology/approachWith the sample size of 109 respondents, structural equation modeling is used to find the measurement and the structural model for this research.FindingsExtrinsic motivation did not fit within the measurement model and was therefore excluded. Finally, the research model showed that intrinsic motivation is responsible in building user's trust in the acceptance of internet banking.Research limitations/implicationsThis research is difficult to generalize because of the relatively small sample size. However, the sample has been taken from the biggest city of Pakistan, Karachi, which accommodates people from almost every region of the country suggesting that the results could be generalized to an extent. Future research can use this model to study the adoption of internet banking in other regions.Practical implicationsThis research contributes to the banking industry including foreign banks that have laid the foundations and infrastructure for a robust internet banking environment but still have not reached the optimal user base due to lack of trust. Banks need to follow a strategy to work on intrinsic motivational factors such as perceived ease of use, and perceived enjoyment to induce trust in individuals to attract more internet banking users.Originality/valueDespite the benefits, internet banking is not being used extensively in low income countries. The research fills the gap for the low income country by using the motivation theory and the technology acceptance model to increase the level of trust in individuals to adopt internet banking. This integrated model can also be applied to other developing countries which are relatively new to internet banking.
Focus of attention at work and organization‐based self‐esteem
Authors: Gardner Donald G. , Pierce Jon L. 
Published: February 2013

PurposeThe purpose of this paper is to examine the questions “How does employees' focus of attention at work theoretically relate to organization‐based self‐esteem?”, and “Does job focus and off‐job focus moderate relationships between organization‐based self‐esteem, and employee attitudes and perceptions of job complexity?”.Design/methodology/approachParticipants in two different samples completed questionnaires containing measures of organization‐based self‐esteem, focus of attention at work, job complexity, and a variety of attitudes and behavioral intentions.FindingsWhat and how much employees think about when they are at work changes relationships between organization‐based self‐esteem and employee perceptions of and attitudes towards their workplaces. Job focus and off‐job focus of attention intensified or weakened relationships with organization‐based self‐esteem.Research limitations/implicationsConclusions about causality are constrained by the cross‐sectional data collected in this study.Practical implicationsIt appears that managers should attempt to draw employees' attention to self‐esteem bolstering aspects of their jobs; and away from debilitating ones.Social implicationsSocieties benefit by having members with positive well‐being, to which organization‐based self‐esteem may contribute.Originality/valueThis is the first theoretical analysis and empirical study of relationships between organization‐based self‐esteem and employee focus of attention at work.
Ethical and empowering leadership and leader effectiveness
Authors: Hassan Shahidul , Mahsud Rubiná , Yukl Gary , Prussia Gregory E. 
Published: February 2013

PurposeThe purpose of this paper is to examine how ethical leadership and empowering leadership are related to leader‐member exchange relations (LMX), affective commitment, and leader effectiveness.Design/methodology/approachData were collected using questionnaires filled out by 259 subordinates of public and private sector managers. Relationships among variables were analyzed using structural equation modeling.FindingsThe results indicated that ethical leadership and empowering leadership have positive associations with LMX, subordinate affective commitment, and perception of leader effectiveness.Originality/valueThis study is the first to examine the independent and joint relationships of empowering leadership and ethical leadership with leadership effectiveness and the mediating role of LMX.
The executive mind: leader self‐talk, effectiveness and strain
Authors: Rogelberg Steven G. , Justice Logan , Braddy Phillip W. , Paustian‐Underdahl Samantha C. , Heggestad Eric , Shanock Linda , Baran Benjamin E. , Beck Tammy , Long Shawn , Andrew Ashley , Altman David G. , Fleenor John W. 
Published: February 2013

PurposeThe theoretical and practical criticality of self‐talk for leader success receives extensive multidisciplinary discussion, without a great deal of empirical research given the challenge of assessing actual self‐talk. The purpose of this paper is to advance research and theory on self‐leadership by examining leader self‐talk and its relationship to effectiveness and strain.Design/methodology/approachIn total, 189 senior executives' self‐addressed, future‐oriented letters were collected. The executives wrote these letters to themselves for their own personal development; thus, the language used represented a form of naturally occurring self‐talk. Two types of self‐talk were coded: constructive and dysfunctional. Supervisor and direct report ratings of leadership of others and creativity and self‐ratings of job strain were collected.FindingsExtensive variability among leaders in constructive self‐talk was found. Exemplars of constructive and dysfunctional self‐talk are presented. Constructive self‐talk positively related to effective leadership of others and creativity/originality as evaluated by subordinates and superiors and was negatively related to job strain. Dysfunctional self‐talk related negatively to creativity/originality.Originality/valueIn addition to illustrating the types of self‐talk used by leaders, research is extended by providing some of the first empirical evidence of how leaders' free‐flowing thoughts are related to their effectiveness and their overall well‐being, lending direct support to a principal proposition from the self‐leadership framework.
SERV*OR in China: testing the effect of service orientation on service skills performance
Authors: T.K. Luk Sherriff , Lu Ken , Liu Ben 
Published: February 2013

Purpose
– The present study is specifically designed to accomplish two objectives: to validate the SERV*OR scale in an emerging oriental market; and to test empirically the effect of service orientation on front-line employees
'
service performance in various service skill areas.

Design/methodology/approach
– The whole research involved a triangulation process, which involved in-depth interviews, pilot test, and survey interviews, to collect both qualitative and quantitative information to validate the measurement scales and test the hypotheses. The major objective was to validate the measurement scales and test the relationship between service orientation and front-line service employees
'
performance in various skill areas.

Findings
– The results from measurement scale development show that service orientation was represented by service leadership, service contact, human resources management, and service system, whereas service skills were embodied by functional skills and technical skills. Results from structural equation model (SEM) analysis show that various dimensions of the service orientation have differential positive effects on different types of the service skills.

Research limitations/implications
– Although the model is supported by empirical findings, only through replication in other service industries can it enhance its generalizability. Such factors as investment in service training, quality of training program, employee learning attitude may mediate or moderate the effect of service orientation on performance in different skill areas and future research should include them for a better explanation of the effect of service orientation on service skills.

Practical implications
– Based on the results of this study, firms can strengthen the service orientation as an effective strategy to improve service skills and this broad strategy can be decomposed into more workable tactics like building service leadership, service contact, human resources management and service system improvement.

Originality/value
– The present study bridged the macro and micro perspectives by developing a framework that provides a deeper and richer portrait of what kind of front-line employees engage in good service performance and, at the same time, what kind of service orientation component will be more effective in facilitating service performance. The findings contribute to the explanation of significant variance in employees
'
service performance. The present study is thus a compelling extension of the previous approach to research on service behavior.