bluuebunny/crossref_metadata_2025_split huggingface dataset:
Sustainability and organizational transformation: putting the cart before the horse? (part one)
Authors: Muja Naser , H. Appelbaum Steven , Walker Tara , Ramadan Said , Sodeyi Tolu 
Published: July 2014

Purpose
– Global corporate strategies are revealing the boundaries of organizational capabilities and the limits of the natural resource capacity that is needed to sustain business operations. Sustainability has emerged as a strategic response adopted by many corporations to reduce resource dependency and consumption costs in an effort to secure existence as a going concern while also demonstrating corporate citizenship. The paper aims to discuss these issues.

Design/methodology/approach
– This two-part paper will present a review of recent findings relevant to sustainability and change management was performed in order to develop a better understanding of factors that may hinder corporate adoption of sustainability, the role of sustainability in transformational change, and the change management challenges involved in integrating sustainability within corporate culture.

Findings
– For a growing number of organizations, sustainability has recently been elevated from “doing” to the level of “being”, which involves integration into their mission, vision and shared values. Corporate leaders and governing bodies play a critical role as champions in the implementation of sustainability for organizational transformation.

Research limitations/implications
– The limited number of examples of organizations fully embracing sustainability at a vision level stems from the fact that most executives do not fully understand the issues and do not know how to devise the governance or strategies needed to adopt a more sustainable path. However, the research points to the fact that there is a recognized shortage of empirical research work specifically focused on sustainability change and effective business cases.

Practical implications
– Organization development practitioners have a significant role in helping firms implement sustainability-focused transformations.

Social implications
– Given the economic, ecological and social imperatives, there is urgency for firms around the world, both big and small, to adopt effective sustainability strategies that add value for stakeholders while reducing resource demand.

Originality/value
– The research points to the fact that there is a recognized shortage of empirical research work specifically focused on sustainability change including limited examples of effective business cases.
Different native languages as proxy for cultural differences in travel behaviour: insights from multilingual Switzerland
Authors: Laesser Christian , Beritelli Pietro , Heer Samuel 
Published: July 2014

Purpose
– This study aims to study different native languages as proxy for cultural differences in travel behaviour in multilingual Switzerland. Differences in travel behaviour between tourists from different nations (implying different cultural backgrounds) have been investigated in several studies. However, most studies do not reveal the potential confounding effects associated with cross-nation studies, such as differences in the economic, legal/regulatory or subcultural contexts of their residents. This exploratory study tries to overcome this gap by investigating differences in travel behaviour between language groups within one country: Switzerland. By holding potential confounding effects constant, our results reveal differences in travel behaviour associated with language, including travel motivation, choice of destination, choice of type of accommodation, duration of trip and travel expenses.

Design/methodology/approach
– The study is based on data from one of the most comprehensive outbound travel behaviour survey: Travel Market Switzerland.

Findings
– By holding potential confounding effects constant, our results reveal differences in travel behaviour associated with language, including choice of destination, choice of type of accommodation, duration of trip and travel expenses.

Originality/value
– Differences in travel behaviour between tourists from different nations (implying different cultural backgrounds) have been investigated in several studies. However, most studies do not reveal the potential confounding effects associated with cross-nation studies, such as differences in the economic, legal/regulatory or subcultural contexts of their residents. This exploratory study tries to overcome this gap.
Community-based island tourism: the case of Boa Vista in Cape Verde
Authors: Sánchez-Cañizares Sandra M. , Castillo-Canalejo Ana María 
Published: July 2014

Purpose– This paper tries to explore the possibilities of developing sustainable, community-based tourism (CBT) in Boa Vista in Cape Verde, Africa. Island territories are generally considered preferential tourist destinations. However, the negative effects of tourism in these destinations should not be overlooked, among them environmental concerns and impacts on the culture of the island’s inhabitants. The development of CBT takes on special relevance, as it based on planning schemes in conjunction with the local community who share the positive effects derived from tourism.Design/methodology/approach– The methodology used consisted in designing two surveys: one focusing on the supply side and another on the demand side of tourism to define and analyse the current status of this sector in Boa Vista. The survey on tourism supply was distributed among a panel of experts formed by tourism service providers located in Boa Vista. The statistical results of the responses and the discussion carried out by the panel of experts permitted the development of a SWOT matrix. The survey on demand was administered to foreign tourists in different parts of the island. A total of 202 valid surveys were obtained.Findings– The main results of the fieldwork are twofold. On the supply side of tourism, the community is making an enormous effort to actively participate in the development of sustainable tourism, efforts which are often constrained by the geographical barriers of Boa Vista (sandy soil, poor accessibility to other islands) and the institutional and political situation of the island. As regards the demand side of tourism, the vast majority of tourists stay at the island’s all-inclusive resorts, whereas few tourists require the services provided by the community, mainly because they are unaware that such services exist.Originality/value– Certain island destinations are more appropriate for tourists wishing to flee mass tourism enclaves due to their natural environment, relative isolation and the traditional culture of their inhabitants. For this reason, it is important to develop a CBT model for these destinations in which initiatives are planned in conjunction with members of the local community who participate in decision-making processes and benefit equally from the positive effects of tourism. Although several case studies have been reported in the research on CBT initiatives, few studies have been carried out on CBT in island territories. This is the main contribution in this paper.
A sustainable festival management model: the case of International Troia festival
Authors: Duran Erol , Hamarat Bahattin , Özkul Emrah 
Published: July 2014

Purpose
– The purpose of this study is to propose a sustainable festival management model (SFMM) drawing on data from the International Troia Festival, Çanakkale, Turkey.

Design/methodology/approach
– Three research techniques were used in the study. Survey data examined six motivational dimensions whose importance were tested using the logistic regression analysis. In-depth interviews and observations were analyzed using content analysis. The study sample comprised festival event attendees, members of public and private businesses and NGOs.

Findings
– The field research indicated that, culture is the main factor, which motivates visitors to attend the festival and also the main theme of the festival that reflects the significant cultural heritage of the city. A SFMM is presented for the International Troia Festival, based on the results of the field research and literature.

Research limitations/implications
– The findings of this study solely of SFMM were identified during a Turkish festival.

Originality/value
– Future applications of SFMM both for generating development of local or international festivals in a sustainable way and for resolving general or regional environmental challenges on festival management are discussed. The model can be used to ensure the sustainability of the International Troia Festival and similar festivals.
The Canadian National Vimy Memorial: remembrance, dissonance and resonance
Authors: Lemelin R. H. , Johansen Kelsey 
Published: July 2014

Purpose– The purpose of this article is to expand the discussion pertaining to Vimy beyond traditional historic and military circles and to illustrate that the site is a significant tourism attraction featuring evolving management and interpretation approaches. This is achieved by describing the commemoration of First World War sites and the evolution and transformation of visitor typologies at these sites. The conversation is framed within a discussion of the role of heritage dissonance in management. Since this article was written at the onset of the centennial of the Great War, an examination of the management of the Canadian National Vimy Memorial, which includes a tourism perspective, is timely.Design/methodology/approach– Consisting of participation observations and a review of literature, documentation, government reports and Web sites describing the Canadian National Vimy Memorial, this analysis is complemented by site visits and discussions with key personnel involved in the management of the site.Findings– Because this article precedes the upcoming centennial of the Great War, an examination of the management of the Canadian National Vimy Memorial, which includes a tourism perspective, is timely. The discussion and conclusion sections provide a suggestion of how dissonant heritage can be addressed, and present an argument for the inclusion of new technologies in the management and interpretation of First World War memorials and the celebrations associated with the centennial of 2014-2019 in order to embrace new visitor types.Research limitations/implications– This is a conceptual paper examining past and current management strategies of the Canadian National Vimy Memorial. No participants or manager was interviewed or surveyed.Practical implications– Strategies to improve future management through the engagement of tourism researchers, new technologies and by addressing dissonant heritage are provided through literature review and on-site visits.Social implications– Currently, the management of the Vimy Memorial caters largely to a certain segment of Canadian population. The findings suggest that by addressing other components of Canadian society and even other combatants, the management and interpretation of the site could be greatly diversified and could eventually become a battlefield like Gettysburg or Gallipoli, where all combatants are recognized and honored.Originality/value– This is the first paper examining the management of the Vimy Memorial from a tourism perspective.
Film tourism and ecotourism: mutually exclusive or compatible?
Authors: Sakellari Maria 
Published: July 2014

Purpose
– This paper aims to look at the relationship between film tourism and ecotourism and questions whether the two are compatible or mutually exclusive.

Design/methodology/approach
– Entertainment films are making a deep impact on international tourism development, with popular movies playing an increasingly influential role in tourists’ choice of holiday destination. Areas with high natural value are frequently used as film locations, their image as a nature-loving escape paradise emerges and is coincided with a growth of film-induced visitors, willing to participate in nature-based activities. Tourism has always been a fundamental component of the areas of high natural value concept, and with this unparalled growth of the film tourism and ecotourism, it was inevitable that one day they will meet and interact in natural areas. This paper provides case studies where filmic intervention shapes tourist nature-loving imaginings, triggers ecotourism activities but also raises environmental concern of locals, and films like The Beach (2000) and Deliverance (1972) and the TV series Pride and Prejudice (1996) are subject to discussion.

Findings
– In many cases, the natural areas have not the carrying capacity to cope with large increases in film-induced visitors, and this results in a number of possible undesirable consequences, from the loss of privacy to the destruction of the natural environment. This paper suggests that film tourism and ecotourism are compatible if tourism policy planners follow strategies, such as environmental education initiatives, that engage film tourism stakeholders and the film industry in creating solutions to environmental challenges.

Originality/value
– Film tourism planning hasn’t yet focused on the tools for environmentally sound management of a destination. This paper argues that film tourism literature needs to develop marketing and policy perspectives to inform appropriate environmental management of film tourism planning and enhance environmental sustainability of a destination.
Dissemination strategy for Lean thinking in health care
Authors: Dannapfel Petra , Poksinska Bozena , Thomas Kristin 
Published: July 2014

Purpose
– The purpose of this paper is to contribute to knowledge about dissemination strategies for Lean thinking throughout multiple healthcare organisations.

Design/methodology/approach
– The Östergötland county council, Sweden (CCÖ) was chosen as a case study for an healthcare Lean-thinking dissemination strategies. Document analysis and interviews were used and results were compared with similar strategies employed by staff at the National Health Service Institute for Innovation (NHSI) and improvement in Great Britain and the Odense University Hospital in Denmark.

Findings
– The Lean improvement programme was introduced to tackle challenges such as an ageing society, rising care expectations and budgetary and economic constraints. It was designed as a long-term programme to create added value for patients and employee involvement. The dissemination strategy was: forming clear visions and objectives; piloting; training potential adopters; and formal dissemination. The CCÖ strategy was focused primarily on managers and was not meant to involve all staff until the implementation stage. Staff at the NHSI attempted to address nurses’ needs during dissemination, which questioned whether the CCÖ managers’ dissemination strategy is sustainable.

Practical implications
– This paper inspires healthcare managers and decision makers who aim to disseminate Lean production in their organisations.

Originality/value
– There are many case studies describing Lean implementation in single healthcare organisations, but little is known about effective dissemination and implementation strategies in large healthcare systems. The authors, therefore, suggest activities for developing and implementing dissemination strategies in multiple healthcare organisations.
Trends in patient perception of hospital care quality
Authors: Batailler Pierre , François Patrice , Mô Dang Van , Sellier Elodie , Vittoz Jean-Philippe , Seigneurin Arnaud , Labarere Jose 
Published: July 2014

Purpose
– The purpose of this paper is to investigate trends in patient hospital quality perceptions between 1999 and 2010.

Design/methodology/approach
– Original data from 11 cross-sectional surveys carried out in a French single university hospital were analyzed. Based on responses to a 29-item survey instrument, overall and subscale perception scores (range 0-10) were computed covering six key hospital care quality dimensions.

Findings
– Of 16,516 surveyed patients, 10,704 (64.8 percent) participated in the study. The median overall patient perception score decreased from 7.86 (25th-75th percentiles, 6.67-8.85) in 1999 to 7.82 (25th-75th percentiles, 6.67-8.74) in 2010 (p for trend <0.001). A decreasing trend was observed for the living arrangement subscale score (from 7.78 in 1999 to 7.50 in 2010, p for trend <0.001). Food service and room comfort perceptions deteriorated over the study period while patients increasingly reported better explanations before being examined.

Practical implications
– Patient perception scores may disguise divergent judgments on different care aspect while individual items highlight specific areas with room for improvement.

Originality/value
– Despite growing pressure on healthcare expenditure, this single-center study showed only modest reduction in patients’ hospital-care perceptions in the 2000s.
Improvements in neonatal care; using experience-based co-design
Authors: Maria Kristina Gustavsson Susanne 
Published: July 2014

Purpose
– The purpose of this paper is to identify and improve patient care processes by collaborating patients, relatives and healthcare professionals.

Design/methodology/approach
– To identify and improve patient care processes by collaborating patients, relatives and healthcare professionals.

Findings
– Healthcare problems captured from collaboration between patients and healthcare professionals fall into simple, complicated and complex problems. Healthcare staff and patient experiences with patient processes differ, and a collaborative approach is needed to capture all areas needing improvement.

Research limitations/implications
– The conclusions are drawn from a project with few participants in a context that probably influenced the results. In contrast, other studies in the same area confirm the results.

Practical implications
– The study outcomes have direct implications for healthcare professionals who can learn from patients involved in quality improvements such as this experience-based co-design (EBCD) project.

Originality/value
– The paper contributes to limited studies on EBCD involving patients in healthcare quality improvements.
Influence of leadership on quality nursing care
Authors: Mendes Luis , de Jesus José Gil Fradique Maria 
Published: July 2014

Purpose
– The purpose of this paper is to investigate the extent to which nursing leadership, perceived by nursing staff, influences nursing quality.

Design/methodology/approach
– Data were collected between August and October 2011 in a Portuguese health center via a questionnaire completed by nurses. Our original sample included 283 employees; 184 questionnaires were received (65% response).

Findings
– The theoretical model presents reasonably satisfactory fit indices (values above literature reference). Path analysis between latent constructs clearly suggests that nursing leadership has a direct (ß=0.724) and statistically significant (p=0.007) effect on nursing quality.

Originality/value
– Results reinforce several ideas propagated throughout the literature, which suggests the relationship's relevance, but lacks empirical support, which this study corrects.
Quality alone is not enough to be trustworthy
Authors: Perepelkin Jason , Di Zhang David 
Published: July 2014

Purpose
– The aim of this paper is to argue that quality alone is not enough; pharmacies need to develop a rapport with their customers and convey sincerity. Community (retail) pharmacy is an increasingly competitive industry. Service quality has been considered one of the key factors for pharmacies to differentiate and develop competitive advantage. The customers’ perception of the sincerity of the pharmacies mediates the relationship between quality and trust.

Design/methodology/approach
– Through consumer intercept, we collected survey data from 150 customers in a western Canadian city who had filled a prescription at the pharmacy in the previous six months. Data were analyzed using structure equation modeling.

Findings
– Our data revealed that while overall service quality has a positive influence on customer trust, perception of sincerity has a more immediate impact. The relationship between quality and trust was completely mediated through sincerity perception.

Originality/value
– Service quality has been introduced to pharmacy management and produced many good results. However, the measurement of service quality has historically emphasized on physical evidence. The element of human interaction and subjective affective perceptions has been largely ignored because it is difficult to measure, hence difficult to reward and implement. Our study highlights the importance of personal interactions in the context of pharmacy quality management.
Hypermarkets in Oman: a study of consumers’ shopping preferences
Authors: Belwal Rakesh , Belwal Shweta 
Published: July 2014

Purpose
– Hypermarkets have emerged as an important retail format in many parts of the world. The purpose of this paper is to explore consumer behaviour towards store preferences, particularly hypermarkets, in Oman.

Design/methodology/approach
– Following a mixed method approach, primary data, collected mainly using questionnaires and focus groups, were analysed to reveal consumer preferences. After pilot testing, 300 structured questionnaires were administered, of which 164 completed questionnaires were accepted for analysis. Data on store choice attributes were collected and analysed to reveal respondents’ preferences. Respondents’ characteristics were also measured using socio-demographic variables and were compared with their purchasing behaviour.

Findings
– By offsetting traditional markets, hypermarkets have emerged as one of the important retail formats in the urban areas of Oman. Their emergence has impacted trade in the traditional markets, the souqs. A weekly trip to the hypermarket is becoming an established feature of Omani life. Employed, educated or prosperous Omani consumers and expatriates prefer hypermarkets and these preferences surge during hot weather conditions. Consumers visit hypermarkets not only for purchases but also for recreation. Several factors affect consumer choice of hypermarkets in Oman, and these are listed in the outcomes of the study.

Research limitations/implications
– This study mainly focusses on consumers from selected hypermarkets in the Muscat and the Batinah regions of Oman. Although these regions are home to more than half of the Omani population, similar studies on other prominent regions will help in generalizing the preferences of consumers.

Practical implications
– Beyond an academic investigation to better understand the issue, the findings are important to help policy makers, town planners, and retailers better understand, plan, and evolve a consumer friendly retail sector. The findings will also help in understanding the regional imbalances in retailing activities, locally and globally.

Social implications
– The findings will help in the planning of certain retail policies to assure the notion of accessibility, affordability, and availability of global products and services to Omani consumers and also in striking a balance between traditional and modern retail formats to maintain diversity, growth, and overall consumer satisfaction.

Originality/value
– This paper furthers understanding of retailing issues in a conservative Islamic society in general; and in an area, Oman, that has not been covered before, in particular.