bluuebunny/crossref_metadata_2025_split huggingface dataset:
Co‐worker characteristics and nurses' safety‐climate perceptions
Authors: Abrahamson Kathleen , Ramanujam Rangaraj , Anderson James G. 
Published: June 2013

PurposePrevious research indicates that nurses' safety‐climate perceptions are influenced by individual nurse characteristics, leadership, staffing levels and workplace structure. No literature was identified that explored the relationship between nurses' safety climate perceptions and staffing composition in a particular hospital unit. This paper aims to fill some of the gaps in the research in this area.Design/methodology/approachData supplied by 430 registered nurses working in two Midwestern US hospitals were analyzed to co‐worker characteristics such as education, licensure, experience and full‐ or part‐time status.FindingsRegistered nurses working in hospitals with proportionally more‐experienced nurses perceived their workplaces to be significantly safer for patients. Surprisingly, co‐worker licensure, education and full‐ or part‐time status did not significantly influence nurses' safety climate perceptions.Practical implicationsFindings indicate that safety‐climate perceptions vary significantly between hospital units and experienced nurses may act as a resource that promotes a positive safety climate. Hospitals retaining experienced nurses may potentially reduce errors.Originality/valueThe paper illustrates that the results highlight the importance of providing nurses with an environment that encourages retention and creates a workplace where experienced nurses' skills are best utilized.
Improvements of postnatal care are required by Swedish fathers
Authors: Johansson Margareta , Rubertsson Christine , Rådestad Ingela , Hildingsson Ingegerd 
Published: June 2013

PurposeThis paper has two main aims: to explore fathers' postnatal care experiences with a specific focus on deficiencies and to investigate which service deficiencies remained important for fathers one year after childbirth.Design/methodology/approachThis is a prospective longitudinal study. Two months and one year after birth, the overall satisfaction with care were sought. A care quality index was created, based on perceived reality and subjective importance of the care given. The study excluded fathers not mastering Swedish. Total eligible fathers was consequently not known therefore pregnancies served as an estimate.FindingsIn total, 827 fathers answered the questionnaire two months after birth and 655 returned the follow‐up questionnaire after one year; 21 per cent were dissatisfied with overall postnatal‐care. The most important dissatisfying factors were the way fathers were treated by staff and the women's check‐up/medical care. Two months after the birth, information given about the baby's care and needs were most deficient when parents had been cared for in a hotel ward. Furthermore, information about the baby's needs and woman's check‐up/medical care was most deficient when fathers had participated in emergency Caesarean section.Practical implicationsMost fathers were satisfied with the overall postnatal care, but how fathers are treated by caregivers; the woman's check‐up/medical care and information given about the baby's care and needs can be improved. Professionals should view early parenthood as a joint project and support both parents' needs.Originality/valueThe paper provides knowledge about postnatal service quality including fathers' needs.
Critical success factors of rice mills located in a cluster
Authors: Singh Amrendra Kumar , Shrivastava Rakesh L. 
Published: June 2013

PurposeA geographically proximate group of rice mills, supporting companies, suppliers, and associated institutions in a particular field is emerging as a concept to make rice mills more competitive. The factors, which emerged due to cluster formation, appear to have the potential to contribute to the performance of rice mills. The purpose of this paper is to investigate the effect of a rice mill cluster initiative. The primary objective is to identify the critical factors of a successful rice mill cluster initiative. To meet this objective, a questionnaire is developed for the assessment of effects of cluster elements.Design/methodology/approachThe methodology used for this paper is an exploratory cross‐sectional and literature review of published materials.FindingsThere is strong evidence to suggest that a cluster policy brings additional positive effect to existing small enterprises such as rice mills located in a cluster.Originality/valueThis study offers initial empirical evidence and a number of important insights to assist managers and policy makers in enhancing performance of rice mills located in a cluster. The findings from this research will assist strategy makers in making more informed decisions regarding the adoption of a cluster approach and entering into cluster‐based relations, as well as assisting policy makers in designing more efficient cluster policies. The academic value will be added in the context of expanding knowledge in relation to the impact of clusters on economic development in developing countries and as such contribute in filling gaps within the existing literature.
Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece
Authors: Chatzoglou Prodromos , Chatzoudes Dimitrios , Vraimaki Eftichia , Diamantidis Anastasios 
Published: June 2013

PurposeThe purpose of the present study is to measure the level of public service quality in a unique body of service provision, namely the Citizen's Service Centers (CSCs) of Greece. CSC is a public service organization created in 2002, aiming at providing assistance to all citizens and reducing the bureaucracy of the Greek public administration. Moreover, the present study aims to underline the importance of citizen participation in service planning and provision processes, thus providing an additional dimension to the “New Public Management” (NPM) discipline that has recently found itself under serious critique.Design/methodology/approachThe present study utilized a slightly modified SERVQUAL instrument that was distributed to citizens visiting a representative sample of CSC branches. More specifically, 221 CSCs were visited by the members of the research team (20.35 per cent of the total population) and 843 usable questionnaires were collected from citizens. Random sampling techniques were used in order to acquire a representative and reliable sample.FindingsIn brief, it is found that, although citizen expectations are not met in three of the five SERVQUAL dimensions, the overall service quality performance is well above average, allowing one to claim that CSCs have achieved their initial target. The gap scores for the dimensions of empathy and responsiveness were positive, while the same scores for the dimensions of tangibles, reliability and assurance were negative.Research limitations/implicationsThe use of the SERVQUAL instrument has been a subject of critique by various authors. Its ability to measure service quality has been supported by many and disputed by few. The present study analytically examined the validity and reliability of the instrument, so as to ensure that its use successfully fits the public service environment.Practical implicationsThe paper makes an analytical effort in order to point out areas that managers and policy makers should emphasize in order to increase the level of public services. Certain practical implications are offered in the final part of the paper.Originality/valueCSCs are, according to the best of the researchers’ knowledge, a worldwide innovation only implemented in Greece. Hence, their examination may serve as a guiding light for other countries suffering from public sector inefficiencies. The methodological contribution of the paper lies in the implementation of the SERVQUAL instrument in the context of public services and its subsequent validation with the use of exploratory and confirmatory factor analysis. On a theoretical level, the present paper enhances the current literature with a paper that argues that citizens should actively participate in the processes of service planning and service provision.
Why include royalties in distribution contracts? Evidence from France
Authors: Fadairo Muriel 
Published: June 2013

PurposeThe purpose of this paper is to understand the presence of royalties in a number of retail contracts, recognising that some distribution networks do not use this monetary provision.Design/methodology/approachThe paper is based on the theory of contracts. It provides an econometric analysis of recent French data using the main theoretical explanation concerning the presence of royalties in distribution contractual relationships.FindingsThe evidence suggests that the presence of royalties in distribution contracts depends on the management by the producer of the brand value: the transmission of concepts and know‐how to retailers and advertising and promotional campaigns.Research limitations/implicationsAs a result of data availability, the paper focuses on the presence or the absence of royalties in distribution contracts. Future research should aim to explain the level of royalty rate, i.e. the share of the retailers' turnover accruing to the producers.Practical implicationsThis paper offers an understanding of the presence of royalties in the contractual relationships between producers and retailers, providing practitioners with a better basis for making decisions in designing distribution contracts.Originality/valueThis paper enlarges the empirical evidence concerning the monetary provisions for several kinds of distribution networks based on a brand name and considers different types of producer involvement in the network.
A qualitative approach to understanding brand image in an international context
Authors: Brečić Ružica , Filipović Jelena , Gorton Matthew , Ognjanov Galjina , Stojanović Žaklina , White John 
Published: June 2013

Purpose
– The paper aims to demonstrate the utility of qualitative research for: understanding differences in brand image across markets; the critical assessment of marketing theory; informing revisions to quantitative scales and metrics used in international branding research. This is accomplished via research on a particular case (socialist era brands in Croatia and Serbia).

Design/methodology/approach
– A total of 12 focus groups, cutting across two countries (Croatia and Serbia) and three age groups (18-21, 35-45, pensioners), were conducted. The contemporary brand images of labels from the socialist era were compared against competing products (launched in the post-socialist period by local manufacturers and those from transnational companies).

Findings
– Analysis revealed significant differences in the image of the socialist era brands between their home and foreign markets. Variations are linked to a cultural context of newly (re)emerging states with high ethnocentrism, animosity and uneasy political relationships. Transnational brands, however, appear immune to much consumer ethnocentrism.

Research limitations/implications
– Firms from the region face significant barriers to creating standardised brand images across the successor states of the Socijalistička Federativna Republika Jugoslavija. While strong in their home markets, the socialist era brands are rarely suitable platforms for international market entry in the region. The dangers of conflating “Western” with foreign in international branding research are documented.

Originality/value
– The case illustrates the role qualitative research can play in understanding variations in perceived brand image across international markets. It evaluates the utility of Kapferer’s approach to brand identity. The concept of origin hierarchies is introduced and the inadequacies of international marketing research that relies on a simple domestic versus foreign dichotomy are documented.
The decline in abandoned corporate acquisitions in the UK: regulatory influences
Authors: McCann Michael 
Published: June 2013

PurposeAbandoned acquisitions represent a significant aspect of acquisition activity. Despite this, little analysis of aggregate abandoned acquisition activity has been conducted. This paper aims to address this gap by analysing trends in aggregate abandoned acquisitions.Design/methodology/approachThis paper represents preliminary research on this topic, using descriptive statistics and correlation to identify trends in the data and propose tentative explanations for the changing patterns in abandoned acquisitions observed.FindingsThere has been a stepped decline in the number and rate of abandonment between the 1970s/1980s and the 2000s. Analysis of the trends suggests several reasons for this. Firstly, target management resistance has a major influence on abandonment. Changes in the Takeover Code relating to Put‐up or Shut‐up (PUSU) provisions have produced a decline in hostile bids since the 1990s, reducing the rate of abandonment. Secondly, the increasing proportion of cross‐border transactions in total UK activity may also contribute to the falling rate of abandonment.Research limitations/implicationsThe preliminary methods used to analyse the data are limited. However, the work has identified relationships between regulatory changes which make speculative bidding more costly, the decline in hostile bidding and a decline in the rate of abandonment. These explanations need to be analysed further with more rigorous testing of the proposed relationships.Originality/valueThis paper is the first to analyse aggregate abandoned acquisitions in the UK, proposing explanations for the trends in abandoned acquisitions since 1969.
Modeling of information security management parameters in Indian organizations using ISM and MICMAC approach
Authors: Chander Muktesh , Jain Sudhir K. , Shankar Ravi 
Published: June 2013

PurposeThe purpose of this paper is to identify various information security management parameters and develop a conceptual framework for it.Design/methodology/approachInterpretive Structural Modeling (ISM) and MICMAC approaches have been used to identify and classify the key factors of information security management based on the direct and indirect relationship of these factors.FindingsThe research presents a classification of key parameters according to their driving power and dependence which enable information security management in an organization. It also suggests parameters on which management should pay more attention.Research limitations/implicationsIn the paper, 12 parameters were identified based on a literature study and expert help. It is possible to identify some more parameters for ISM development. The help of experts was also used to identify the contextual relationship among the variables for the ISM model. This may introduce some element of bias. Although a relationship model using ISM has been developed, it has not been validated statistically. For future research, it is suggested that the structural equation modelling (SEM) technique may be used to corroborate the findings of ISM. Some of the variables have been grouped together, being a part of a subset due to their similar nature; but it is possible to treat them as independent variables. Future researches may establish their interrelationships also.Practical implicationsThe paper has tremendous practical utility for organizations which want to reap the benefits of information and communication technology for their growth but are struggling to find a right approach to deal with information security breach incidents.Originality/valueDevelopment of a framework for information security management in an organization is the major contribution of this paper. This would be of help to strategic managers in managing information security with emphasis on key parameters identified here.
Interpretive structural modelling for critical success factors of R&D performance in Indian manufacturing firms
Authors: Tripathy Sushanta , Sahu Sadananda , Ray Pradip Kumar 
Published: June 2013

PurposeIn order to enhance the performance of R&D in manufacturing organizations, the R&D managers need to identify the internal as well as the external factors that affect the R&D performance of manufacturing organizations in India. They need to understand the inter‐dependencies of these factors. This paper seeks to identify the critical success factors for R&D in Indian manufacturing firms.Design/methodology/approachThere may be a number of factors that are critical for achieving acceptable R&D performance and these factors have been identified by a number of instruments or means, such as questionnaire surveys, brainstorming, and consolidation by Principal Component Analysis (PCA). A total of 14 factors have been identified by using principal component analysis and finally we have developed a structure of interrelationship among the identified critical success factors using an interpretive structural model.FindingsThe results show that R&D vision and direction and R&D oriented culture are the most important critical success factors (CSFs) and they have a great influence on the other CSFs. Though R&D vision and direction and R&D oriented culture are the short‐term objectives, Indian manufacturing firms should be equipped with proper R&D management strategy to achieve the long‐term objectives, such as achievement of revenue and profitability within a quick time frame.Practical implicationsAlthough R&D managers of Indian manufacturing firms are aware of various critical success factors, a systematic approach is required for identifying them, and as these factors may have complex interrelations between them for analyzing R&D performance in a manufacturing firm, it is essential that such an approach is in place. The hierarchy based ISM further defines those factors which are really critical and need more focus on the root causes of the success. In addition to that, the proposed ISM model acts as a good guideline in order to improve the performance of the manufacturing R&D organizations in India.Originality/valueThe paper provides an interpretive structural model to develop a map of the complex relationships and magnitude among identified critical success factors.
Gender typing in stereotypes and evaluations of actual managers
Authors: Li Kusterer Hanna , Lindholm Torun , Montgomery Henry 
Published: June 2013

PurposeThe purpose of this paper is to examine gender‐related management stereotypes, perceived gender bias and evaluations of actual managers, and to directly compare stereotypes and ratings of actual managers.Design/methodology/approachQuestionnaires were distributed to employees in the bank and insurance sector, and 240 participants rated their actual managers and stereotypes of male and female managers.FindingsMen evaluated the female manager stereotype more positively on communal attributes, and the male manager stereotype more positively on agentic attributes. Women evaluated the female manager stereotype more positively on both communal and agentic attributes, but perceived a higher degree of gender bias in favor of male managers than men did. Actual male and female managers were rated similarly. Still, ratings of actual male managers corresponded more with stereotypes of male than female managers, and ratings of actual female managers corresponded more with stereotypes of female than male managers.Research limitations/implicationsFuture research needs to determine the direction of association between stereotypes and evaluations of actual managers, and the relative importance of agentic over communal attributes.Practical implicationsWhile women appeared biased in favor of their own gender, men may underestimate the difficulties that female managers encounter. Managers and human resource practitioners should notice these different views, and recognize that gender equality is not achieved in Sweden.Originality/valueThe present study contributes with data from an egalitarian society with a positive view of female managers, and a direct comparison of stereotypes and workplace evaluations.
The Munster Work Value Measure
Authors: Krumm Stefan , Grube Anna , Hertel Guido 
Published: June 2013

PurposeEstablished measures of work values were often developed without consideration of age‐related differences, and thus might not be sensitive for values that are only relevant for specific subgroups (i.e. older workers). Therefore, the purpose of this paper is to introduce a new measure that reflects a broad range of different work values including those of special interest for older workers (generativity values). The Munster Work Value Measure (MWVM) covers 21 work values from five value clusters, and combines a rating and ranking version.Design/methodology/approachThe theoretical concept of the MWVM integrates various approaches from work motivation research. Reliability and validity of the MWVM are examined in two studies (n=81, n=471) using confirmatory factor analysis and multidimensional unfolding as well as concurrent data of organizational citizenship behavior and age‐related differences in work values.FindingsThe assumed structure of the MWVM was largely supported in both studies and for both the ranking and the rating versions of the MWVM. Moreover, correlational data supported the external validity of the MWVM.Research limitations/implicationsFurther validation research is desirable, together with benchmark data for specific subgroups (age, gender, occupations).Practical implicationsThe MWVM qualifies as an efficient screening tool of motivational profiles and provides a basis for age‐sensitive human resource management.Originality/valueThe MWVM is the first measure that covers a broad range of work values including those of particular importance to older workers. The MWVM is available at the authors' web site.