bluuebunny/crossref_metadata_2025_split huggingface dataset:
Customer value perception: cross-generational preferences for wine
Authors: Wiedmann Klaus-Peter , Behrens Stefan , Klarmann Christiane , Hennigs Nadine 
Published: July 2014

Purpose– A deeper understanding of the key drivers of consumer wine perception is a major challenge in the domain of wine marketing. The purpose of this paper is to examine the various dimensions of customer-perceived value that lead the customers – in general and divided into different age groups – to choose and consume a certain wine.Design/methodology/approach– In the exploratory study context of examining value-related consumer attitudes and behavioural effects, the drivers and outcomes of wine consumption based on a cross-generation sample, PLS path modelling was considered for the empirical tests of our hypotheses.Findings– Though there exist differences between Generation X and Generation Y consumers, the empirical results are supportive of the hypothesized positive relations between financial, functional, individual and social perceptions that influence the desire for and the consumption of wine.Research limitations/implications– For future research, the findings presented in the paper support the importance of enlarging the size of the sample and collecting data in different countries to compare the results on an international level.Practical implications– Successful wine marketing strategies should focus on the customer's subjective expectations and individual value perceptions by addressing the specific value aspects that are highly relevant for consumer loyalty.Originality/value– The study results are valuable for researchers, managers and marketers because they address the question of how to measure and forecast the perceived value with the greatest influence on consumers’ wine choices.
Lower alcohol wines in the UK market: some baseline consumer behaviour metrics
Authors: Bruwer Johan , Jiranek Vladimir , Halstead Lulie , Saliba Anthony 
Published: July 2014

Purpose– The purpose of this paper is to provide clearer insights into and identify the key consumer behaviour metrics of the lower alcohol category (<11 per cent ABV) in the UK wine market.Design/methodology/approach– Data were collected via an online survey from a sample size of 598 regular UK wine drinkers. To operationalise the study, five research questions were formulated. A highly structured quantitatively directed questionnaire was designed to find the answers to the research questions.Findings– Barriers to a larger uptake of the product category included non-availability of the products, lower quality perceptions, taste issues, lack of awareness, lack of alcohol's “feel effect” and absence of a lower alcohol drinking occasion. Many UK consumers are not yet convinced how/if lower alcohol wine fits into their wine drinking occasions. The lower ABV wine buyer's main profile characteristics are weighted towards females, Millennial and Baby Boomer age generations, mostly mid to low income, who drink mainly white and rosé wines. Lower alcohol on its own is not seen as a big benefit, thus lower ABV wines should be more creatively communicated to sell the benefits.Originality/value– This study contributes to the knowledge base in that it is the first to investigate consumer behaviour metrics as regards lower ABV wine in one of the world's leading markets, in the process providing some important baseline research information on this category. As such it is of value to academic researchers and practitioners alike.
Sustainable cultures
Authors: Greene Catherine , Crumbleholme Lottie , Myerson Jeremy 
Published: July 2014

Purpose
– This paper aims to describe a design research project which looked at how to support facility managers engage employees in behaviour change to create more environmentally sustainable workplaces and work styles.

Design/methodology/approach
– The multi-disciplinary research team used ethnographic and user-centred design methodologies to get employees’ perspectives on environmental sustainability in the workplace. This involved in-depth interviews and workplace observations to understand employees’ views on sustainability in their organisation; workshops to explore attitudes towards sustainability; and design provocations to explore how employees might be motivated to act more sustainably.

Findings
– The research demonstrated the different understandings people have of what sustainability in the workplace should mean and whose responsibility they think it should be. The results were developed into a model of four different sustainability cultures, pragmatist, libertarian, housekeeper and campaigner, based upon people’s perception of the cost of sustainability to both company and employees. This model can be used to provide insight into the predominant sustainability culture of an organisation as well as the attitudes of individual employees.

Originality/value
– The research has been compiled into a toolkit, “The Sustainable Cultures Engagement Toolkit”, aimed at FM and workplace managers, which uses this model as the basis to provide information about how best to communicate with employees about environmental sustainability in the workplace and how to motivate behavioral change. This research demonstrates a user-centred design approach to address these challenges.
Green buildings for greying people
Authors: Zuo Jian , Xia Bo , Barker Jake , Skitmore Martin 
Published: July 2014

Purpose
– This paper aims to identify the critical issues to be considered by developers and practitioners when embarking on their first green residential retirement project in Australia. With an increasingly ageing population and widespread acceptance of the need for sustainable development in Australia, the demand for green retirement villages is increasing.

Design/methodology/approach
– In view of the lack of adequate historical data for quantitative analysis, a case study approach is used to examine the successful delivery of green retirement villages. Face-to-face interviews and document analyses were conducted for data collection.

Findings
– The findings of the study indicate that one of the major obstacles to the provision of affordable green retirement villages is the higher initial costs involved. However, positive aspects were identified, the most significant of which relate to the innovative design of site and floor plans; adoption of thermally efficient building materials; orientation of windows; installation of water harvesting and recycling systems, water conservation fittings and appliances; and waste management during the construction stage. With the adoption of these measures, it is believed that sustainable retirement development can be achieved without significant additional capital costs.

Practical implications
– The research findings serve as a guide for developers in decision-making throughout the project life-cycle when introducing green features into the provision of affordable retirement accommodation.

Originality/value
– This paper provides insights into the means by which affordable green residential retirement projects for aged people can be successfully completed.
How buildings learn
Authors: Jane Wilkinson Sara 
Published: July 2014

Purpose
– This paper aims to study the adaptation of low grade commercial buildings for sustainability in Melbourne. Informed adaptation of existing stock is imperative because the challenge of attaining sustainable development in the 21st century will be won or lost in urban areas. Local authorities promote adaptation to reduce building related energy consumption and greenhouse gas emissions. The City of Melbourne aims to retrofit 1,200 central business district (CBD) properties before 2020 as part of their carbon-neutral city strategy. Australian cities date from the early 1800s to the present day and the concepts of adaptation and evolution of buildings and suburbs is not as well-developed or entrenched as in other continents. As such, there is a pressing need for greater knowledge and awareness of what happens to buildings over time.

Design/methodology/approach
– This research examines all building adaptation from 1998 to 2008 within the Melbourne CBD. This paper concentrates on the question: what is the pattern of adaptation within low grade office buildings over time? Using the Melbourne CBD as a case study, the research analysed all commercial building adaptations in Melbourne. Here a range of office building types are selected and profiled to discover what happened to them during the period and to ascertain what may be learned as a result to inform future adaptation strategies and policies.

Findings
– Adaptation of existing buildings is vital to deliver the emission reductions required to transition to carbon-neutral urban settlements. In the short-term, it is opportune to capitalise on existing behaviour patterns in respect of adaptation and to “learn how buildings learn”, rather than seek to instigate major changes in behaviour.

Research limitations/implications
– The researcher acknowledges that the depth of analysis for each individual case does not attain levels achieved through a purely qualitative approach to data collection and that this is a limitation of this method of data collection.

Practical implications
– Examination of adaptation patterns showed that the events were similar regardless of age or location and typically involved multiple adaptations to separate areas within buildings such as office floors, lobbies and foyers. Such a pattern misses the opportunity to benefit from economies of scale or to incorporate more extensive adaptations to reduce environmental impact of the building as a whole.

Social implications
– The patterns of ownership and relatively short-term multiple tenancies compound the piecemeal approach to adaptations in this sector of the market. Moving forward, a more holistic approach is required to optimise adaptation and sustainability benefits and to minimise unnecessary waste.

Originality/value
– A real danger is that numerous adaptations over time which may seem “sustainable” within the context of the one adaptation may not be sustainable in the context of the entire building over the whole lifecycle or the city over the long–term, and this is a challenge we must attend to.
Don't walk by: urban faith-based homeless outreach campaigns
Authors: Oh Hans , Albertson Sam 
Published: July 2014

Purpose
– The purpose of this paper is to explore the objectives and overall approach of a faith-based homeless outreach campaign. It aims to stimulate wider discussion about how civil society can play a role in achieving participatory parity for the homeless.

Design/methodology/approach
– Using a case study approach, this viewpoint paper then connects practical considerations to extant literature on community inclusion.

Findings
– This particular homeless outreach campaign generated a tremendous amount of volunteerism – perhaps unparalleled relative to any other recent campaign driven by civil society. Yet it aimed only to funnel the homeless into the private social sector. Furthermore, most of the homeless people engaged on the streets did not complete the rehabilitation programs.

Research limitations/implications
– Campaigns such as this may need to adopt discursive habits in order to recognize the social distances that must be bridged between the housed and the homeless. With greater reflexivity, volunteers can use their interactions with the homeless to develop empathy, compassion, and understanding. Volunteers may then feel inspired to leverage their personal resources to address community perceptions of homelessness, or to advocate for systematic changes.

Originality/value
– This paper suggests recasting the goals of homeless campaigns to include the development of social bridges between the housed and the homeless, which can guide advocacy efforts.
The impact of technology CSFs on customer satisfaction and the role of trust
Authors: Tahir Jan Muhammad , Abdullah Kalthom 
Published: July 2014

Purpose– The purpose of this paper is to identify and test technology-related critical success factors (CSFs) and its impact on trust and customer satisfaction.Design/methodology/approach– This paper analyses the causal relationship that exists between technology CSFs and customer satisfaction. It also investigates the mediating role of trust between these two. For this purpose data were collected quantitatively from 349 employees working in different banks, through self-administered questionnaire. The data analysis was conducted using SPSS and AMOS software. Factor analysis was performed to extract and decide on the number of factors underlying the measured variables of interest. Structural equation modelling was then used to examine the variables and the fitness of proposed model.Findings– The result revealed that technology CSFs positively affect customer satisfaction. Also, trust partially mediates the relationship between technology CSFs and customer satisfaction. A significant positive impact of technology CSFs on trust, and trust on customer satisfaction have also been obtained.Practical implications– The significant influence that technology CSFs have on customer satisfaction and trust shows that technology-related CSFs are inevitable for the success of customer relationship management (CRM) in financial services industry, particularly banks. Policy makers of service industry in general and financial service industry in particular may benefit from the findings of this study.Originality/value– Despite the plethora of research on CSFs for CRM, very limited attention has been given to testing and validating the identified CSFs. Negligible research has been conducted to investigate trust as a mediating variable in the relationship between technology CSFs and customer satisfaction. This paper, therefore, offers valuable insight into technology-related CSFs and trust with their impact on customer satisfaction.
Six Sigma methods applied in an injection moulding company
Authors: Timans Werner , Ahaus Kees , Antony Jiju 
Published: July 2014

Purpose
– The purpose of this paper is to provide a demonstration of the application of techniques for robust optimization for improvement of the injection moulding processes in an injection moulding small and medium sized enterprise (SME).

Design/methodology/approach
– A critical to quality characteristic (CtQ) which is connected to assembly problems is the subject of investigation. The CtQ is not directly measurable. The variation in a dimension of a product, which is correlated to the CtQ, is studied using design of experiments (DoE) and Taguchi methods. A two-cavity mould is used in the injection moulding process. To evaluate the robustness of the process using signal-to-noise analysis, the data were transformed to compensate for the systematic differences between the mould cavities.

Findings
– The initial results showed that finding optimal process parameter settings commonly valid for both cavities was impossible. After a modification of the mould, the experiments were rerun and optimal settings could be found.

Practical implications
– Applying DoE techniques in small and medium-sized injection moulding companies is far from common practice. This case study demonstrates a method to apply DoE with five process parameters which can serve as a standard method to prepare production when a new mould is used for the first time.

Originality/value
– The originality is connected to the combination of the applied methods and, in the context of the case study, carried out in an SME unfamiliar with the power of the applied methods. The value of the paper is to demonstrate the power of the most powerful technique in quality engineering to improve an injection moulding process within the context of SMEs. The authors would accentuate the point that the true power becomes visible when this powerful technique is introduced into an organization with very little understanding of the technique. In addition, the case study is valuable to practitioners because it proposes a new scientific and systematic approach to understand and optimize the start-up of the moulding process.
Vocational bachelor graduates in France: labour market integration and social mobility
Authors: Calmand Julien , Giret Jean-François , Guégnard Christine 
Published: July 2014

Purpose
– In France, the vocationalization of higher education has resulted in an increase in the number of graduates and created new opportunities. The access of these vocational bachelor graduates to the labour market raises the issue of their professional prospects amid changing economic and social circumstances. The paper aims to discuss these issues.

Design/methodology/approach
– To provide insights into these issues, the employment situation of bachelor graduates during the first years of active working life will be compared with other tertiary graduates entering the labour market in the same years, using econometric models that estimate the effects of vocational courses “all other things being equal”, incorporating a range of individual characteristics.

Findings
– Overall, vocational bachelor graduates experienced fewer difficulties in seeking to enter the labour market during difficult economic circumstances. They did not achieve upward social mobility with a lower probability of obtaining a managerial/professional occupation three years after graduation. These results confirm that diplomas continue to play a central and hierarchized role in France.

Originality/value
– The originality of this paper is to highlight the labour market transition of vocational bachelor graduates during a period of economic crisis, inquiring on the social benefit of this new diploma in France: what were the impacts of the changing economic conditions and influx of vocational bachelor graduates on their labour market transition and their chances of upward social mobility?
On the application of Big Data in future large-scale intelligent Smart City installations
Authors: Girtelschmid Sylva , Steinbauer Matthias , Kumar Vikash , Fensel Anna , Kotsis Gabriele 
Published: July 2014

Purpose
– The purpose of this article is to propose and evaluate a novel system architecture for Smart City applications which uses ontology reasoning and a distributed stream processing framework on the cloud. In the domain of Smart City, often methodologies of semantic modeling and automated inference are applied. However, semantic models often face performance problems when applied in large scale.

Design/methodology/approach
– The problem domain is addressed by using methods from Big Data processing in combination with semantic models. The architecture is designed in a way that for the Smart City model still traditional semantic models and rule engines can be used. However, sensor data occurring at such Smart Cities are pre-processed by a Big Data streaming platform to lower the workload to be processed by the rule engine.

Findings
– By creating a real-world implementation of the proposed architecture and running simulations of Smart Cities of different sizes, on top of this implementation, the authors found that the combination of Big Data streaming platforms with semantic reasoning is a valid approach to the problem.

Research limitations/implications
– In this article, real-world sensor data from only two buildings were extrapolated for the simulations. Obviously, real-world scenarios will have a more complex set of sensor input values, which needs to be addressed in future work.

Originality/value
– The simulations show that merely using a streaming platform as a buffer for sensor input values already increases the sensor data throughput and that by applying intelligent filtering in the streaming platform, the actual number of rule executions can be limited to a minimum.
MobiPSE
Authors: Tran Khoi-Nguyen , Nguyen Hong-Quang 
Published: July 2014

Purpose
– This paper aims to solve the stated limitations through (i) exploring usages of scenarios and (ii) proposing a lightweight iterative requirement exploration process that utilizes scenarios to transform the vague ideas of the developers into concrete application’s vision. The explosive growth in pervasiveness, programmability and computational capability of smartphones and tablets unlocks the possibility for many uses of technology, including end-user development (EUD) where end-users create applications as pragmatic tools for their work and hobbies. An extensive amount of research effort has been done to solve EUD challenges; however, the focus of such research lies mainly on designing and implementing software applications.

Design/methodology/approach
– Based on review on existing application of usage scenario in software application development, we proposed SRE – a scenario-based requirement exploration method and MobiPSE – a lightweight software process that applies SRE. Two EUD projects performed by undergraduate students were used as case studies to test and fine-tune methods.

Findings
– This paper proposes MobiPSE – a lightweight iterative software process that resolves around our proposed SRE method. Through case studies on MobiPSE, we confirmed that MobiPSE works in real-life scenarios and emphasized two points: ad hoc training has limited effect and lack of technical expertise can still leave a negative impact on requirement exploration process.

Research limitations/implications
– Because of the limited number of case studies performed for testing and tuning purpose, the proposed methods may not be able to satisfy all cases of EUD. MobiPSE can be fine-tuned further with additional case studies of different scale and team structure.

Originality/value
– This paper fulfils the need for a lightweight method for exploring requirements and ideas in a EUD project based on creating and analyzing possible usage scenarios.
Mapping public value processes
Authors: Alford John , Yates Sophie 
Published: July 2014

Purpose– The purpose of this paper is to add to the analytic toolkit of public sector practitioners by outlining a framework called Public Value Process Mapping (PVPM). This approach is designed to be more comprehensive than extant frameworks in either the private or public sectors, encapsulating multiple dimensions of productive processes.Design/methodology/approach– This paper explores the public administration and management literature to identify the major frameworks for visualising complex systems or processes, and a series of dimensions against which they can be compared. It then puts forward a more comprehensive framework – PVPM – and demonstrates its possible use with the example of Indigenous child nutrition in remote Australia. The benefits and limitations of the technique are then considered.Findings– First, extant process mapping frameworks each have some but not all of the features necessary to encompass certain dimensions of generic or public sector processes, such as: service-dominant logic; external as well internal providers; public and private value; and state coercive power. Second, PVPM can encompass the various dimensions more comprehensively, enabling visualisation of both the big picture and the fine detail of public value-creating processes. Third, PVPM has benefits – such as helping unearth opportunities or culprits affecting processes – as well as limitations – such as demonstrating causation and delineating the boundaries of maps.Practical implications– PVPM has a number of uses for policy analysts and public managers: it keeps the focus on outcomes; it can unearth a variety of processes and actors, some of them not immediately obvious; it can help to identify key processes and actors; it can help to identify the “real” culprits behind negative outcomes; and it highlights situations where multiple causes are at work.Originality/value– This approach, which draws on a number of precursors but constitutes a novel technique in the public sector context, enables the identification and to some extent the comprehension of a broader range of causal factors and actors. This heightens the possibility of imagining innovative solutions to difficult public policy issues, and alternative ways of delivering public services.