bluuebunny/crossref_metadata_2025_split huggingface dataset:
Understanding the causes of retail product returns
Authors: Powers Thomas L. , Jack Eric P. 
Published: November 2015

Purpose– The distribution literature provides support for examining product returns from a customer-based perspective. Based on this need, the purpose of this paper is to identify the underlying causes of product returns based on a survey of 308 Wal-Mart and Target customers who engaged in product returns.Design/methodology/approach– Structural equation modelling was used to verify and test the relationships examined.Findings– It was found that dissatisfaction with a product results in an emotional dissonance that is positively related to product returns. Two primary reasons for return were examined, the expectation of the customer not being met and the customer finding a better product or price. Both reasons for return were found to influence the frequency of returns. It is also reported that gender, but not store brand moderated these relationships. Males had higher levels of product dissatisfaction and subsequent emotional dissonance than females. Males however did not have higher rates of return than females.Originality/value– The research provides new knowledge in the management of retail returns by identifying their underlying causes as well as specific reasons for returns. This knowledge can assist managers in identifying the behavioural influences on product returns and in developing methods to minimize those returns.
The influence of retailers’ family firm image on new product acceptance
Authors: Beck Susanne , Kenning Peter 
Published: November 2015

Purpose
– The long-term survival of companies depends strongly on successful new product introductions. However, insufficient customer new product acceptance (NPA) often leads to high failure rates for manufacturers. Retailers, as intermediaries between the company and the customer, often obtain a crucial role as primary touchpoint. Previous research shows that customers’ perception of a company is transferable to its products and thus influences NPA. Family firms, as successful company type, are supposed to positively influence NPA. The purpose of this paper is to analyse whether manufacturers achieve a strategic advantage regarding NPA when choosing retailer that are perceived as family firms.

Design/methodology/approach
– Conducting an online survey, the authors tested whether the family firm image (FFI) of a retailer’s brand influences customers’ belief in the trustworthiness of a new product brand and their purchase intention, which reflect two components of NPA.

Findings
– The results indicate that a strongly perceived FFI has a direct positive effect and, through perceived trustworthiness, an indirect effect on NPA. Those effects are moderated by the customers’ perceived uncertainty about the product. The authors show that aside from increasing trustworthiness, a retailer’s FFI creates a substantial strategic advantage that increases NPA and hence decreases manufacturers’ failure rates.

Originality/value
– This paper is the first to investigate retailer brand influence on NPA. By providing a new definition and measurement of customers’ family firm perception, this study represents the first quantitative intent to assess the consequences of such perception.
Assessing the Borrow Direct engineering e-book pilot
Authors: McGee Douglas 
Published: November 2015

Purpose
– The purpose of this paper is to provide an assessment of a one-year pilot exploring the joint purchase of e-books via demand-driven acquisition (DDA) conducted by engineering librarians from seven members of the Borrow Direct interlibrary loan partnership. Also provided are observations that may inform future initiatives of a similar nature.

Design/methodology/approach
– The author presents a case study approach and examination of the results.

Findings
– The pilot was discontinued as a result of dissatisfaction with its configuration, but it did offer significant financials savings as well as provide accessible copies of mutually acquired titles to each member. The pilot also offered several lessons that can inform future joint e-book endeavors.

Originality/value
– Multi-institutional joint e-book DDA acquisition has been attempted elsewhere; however, what is unique about this pilot is that it was managed by seven independent institutions without a central legal entity to oversee it. This paper is a follow-up to the author’s presentation at the 80th IFLA World Library and Information Congress, August 16-22, 2014, in Lyon, France.
“Winning and losing”: vulnerability to mass marketing fraud
Authors: Olivier Sean , Burls Trish , Fenge Lee-Ann , Brown Keith 
Published: November 2015

Purpose– The purpose of this paper is to report the findings from a small qualitative study of victims of mass marketing fraud (MMF), exploring how they become involved in such activity and then sustain their involvement. The paper concludes with recommendations for practitioners involved in supporting vulnerable older people.Design/methodology/approach– The paper considers a small qualitative case study into the vulnerability of older people (n=3) to MMF from the perspectives of the “victims” of such fraud.Findings– This paper highlights a range of predisposing risk factors to MMF which emerged as key themes including the psycho-social background of the victim, emotional vulnerability, the need for meaningful activity and opportunities engagement in meaningful social activity.Research limitations/implications– The small scale of this research is a limitation, but as there is currently a dearth of research in this area it makes a valuable contribution to the developing knowledge base.Practical implications– Professionals need to develop increased understanding of the complexities of sustained involvement in MMF, and the ways in which fraudsters manipulate potential victims by “grooming” and luring through plausible schemes which appear genuine to the victim.Social implications– MMF is a growing threat in the financial abuse of older people, and is increasingly recognized as a concern for professionals involved in supporting and safeguarding vulnerable older people.Originality/value– Despite the growing awareness of MMF in the financial abuse of vulnerable older people, this paper is one of the first to consider the perspectives of victims of MMF.
Understanding repeated visits to adult protective services
Authors: Susman Allison , Lees Kristin E , Fulmer Terry 
Published: November 2015

Purpose
– The purpose of this paper is to explore Protective Service (PS) caseworker opinions related to why some older adults require repeated services.

Design/methodology/approach
– Using a constructivist grounded theory approach, focus groups were conducted with a major Adult Protective Services (APS) office, recorded, transcribed, and analyzed using thematic analysis.

Findings
– Results from the qualitative analytic method of thematic analysis produced four overarching themes: poor communication between referral sources and APS; PS caseworkers as gatekeepers; self-determination; and changes in health conditions and family dynamics.

Practical implications
– The documented themes appear amenable to education interventions for both professionals and families.

Originality/value
– These new data add depth to the understanding of the PS caseworker experience and help guide research related to areas that need educational interventions with older adults who access APS and the professionals and families involved in such cases.
Preventing abuse through pre-employment checks: an international review
Authors: Manthorpe Jill , Lipman Valerie 
Published: November 2015

Purpose
– The purpose of this paper is to summarise the findings of a desk-based international review investigating the checking of staff and volunteers working with adults who are vulnerable or at risk (or similarly defined) receiving social care in their own homes, or in day centres or residential care.

Design/methodology/approach
– In England, as part of the government’s attempts to prevent harm to vulnerable people, employers must check if their staff or volunteers are barred from working with vulnerable adults in the health and care sectors or if they have a relevant criminal record. This review sought to explore practices elsewhere, with a view to informing policy and practice debates. The review was undertaken in winter 2014-2015. It mainly involved a search of internet-based material and databases. This was further informed by communications with experts and practitioners from different countries.

Findings
– The review found a variety of practices, ranging from no checks to substantial checks involving fingerprinting. Reasons for checks identified in different national contexts extend from efforts to stop fraudulent use of government subsidies to minimising the risk of harm to vulnerable adults, and more positively to enhance user and public trust in care providers. A small number of countries place particular emphasis on the rights of individuals to privacy and rehabilitation and this moral imperative overrides other policy goals. This review highlighted a lack of clarity in publicly available documents about the potentially multiple policy goals of different schemes and suggests that there may be advantages to clarifying the options available from other countries.

Research limitations/implications
– This review was confined to English language material and to material located through internet searching. Some material may not have been updated on internet sites.

Originality/value
– The details of the processes have not previously been collated to the best of the authors’ knowledge.
Preparation for safeguarding in UK pre-registration graduate nurse education
Authors: McGarry Julie , Baker Charley , Wilson Claire , Felton Anne , Banerjee Anirban 
Published: November 2015

Purpose
– It is now widely acknowledged that health care professionals on the front line of care delivery will often be among the first to whom patients or clients who have experienced abuse will present or disclose abuse in a clinical context. It is therefore of pivotal importance that all health care professionals, including nurses, are adequately prepared at the earliest opportunity to effectively respond to a disclosure of abuse or identify where abuse may be suspected. The paper aims to discuss these issues.

Design/methodology/approach
– In order to address this contemporary challenge within health care the authors present a model, developed in the UK, for the embedding of safeguarding knowledge, skills and attitudes within undergraduate pre-registration nursing curricula. This model is integrative and focuses on the acquisition of knowledge and skills in the field of safeguarding vulnerable adults and children.

Findings
– Student evaluation to date has been extremely positive with the majority of student responses indicating that individuals felt that they had received the requisite level of educational support and knowledge to enable them to recognise concerns. However, it was also clear that students felt that the knowledge gained within the classroom setting needed to be effectively supported and translated in the practice setting.

Practical implications
– Safeguarding clearly forms a central part of professional accountability and responsibility. It is therefore pivotal that professionals receive the requisite education, skills and knowledge at the earliest opportunity.

Originality/value
– To the authors’ knowledge this initiative is novel in approach and as such has the potential to inform similar education programmes.
Older workers’ workplace learning in manufacturing industries: subjectivity
Authors: Migliore Maria-Cristina Giovanna 
Published: November 2015

Purpose– The purpose of this paper is to draw attention to older workers (OWs)’ subjective engagement in working and learning in the manufacturing industry. Workplace learning (WPL) literature rarely considers the subjective side of learning from a cultural historical activity theory (CHAT) account.Design/methodology/approach– The paper adopts a CHAT-influenced perspective: learning is a cultural and collective process and a dimension of activity. Subjectivity is conceptualized through the ideas developed by A.N. Leontiev. The design takes the form of multiple embedded case studies, within two companies which approximate two types of production strategies, mass production and flexible specialization. OWs were interviewed about their professional lives.Findings– The subjective side of WPL is differentiated by the two types of production strategies. These strategies, together with other life experiences, create different opportunities for the OWs’ subjective engagement. Motives for WPL are linked to the needs for learning in the workplace, and to the ideal image that OWs have of their workplace.Research limitations/implications– The theoretical framework requires an interdisciplinary study and leads to conclusive remarks which overcome the boundary of the educational field. More investigation is needed about the gender issue.Originality/value– This paper enlarges the view on WPL for OWs by using the concept of the “object of activity” to connect industrial practices and OWs’ subjectivities. This concept has been used to explore the motivational aspects of learning in an original way. The findings of this paper will assist policy-makers to better understand WPL and the production strategies implications supported through industrial policies.
“Why am I to blame when the law is on my side?” A study of crises, public opinion and frames
Authors: Holmgreen Lise-Lotte 
Published: November 2015

Purpose– The purpose of this paper is to discuss why social media frames may exert substantial influence on the image of organisations and even trigger organisational crises.Design/methodology/approach– The study applies the theoretical approaches of crisis, framing and stakeholder theory to examine social media constructions of organisational behaviour. A recent case from the Danish restaurant industry exemplifies the structuring of social media frames and their impact on organisational image.Findings– The results of the study confirm the findings of previous studies but with the crucial addition that the power of social media frames is closely connected to their drawing on basic cultural and social beliefs that unite stakeholders across potentially different interests and identities.Research limitations/implications– The study is qualitative and applies a small dataset. To confirm the findings, further studies need to be conducted.Social implications– This paper sheds light on an issue which continues to be highly relevant for organisations. By gaining insight into the conceptual nature of frames and stakeholder motivations, which guide social-media entries, they may be better equipped for meeting the demands of the public and thus for preventing crises.Originality/value– This is a field of research that continues to develop concurrently with the development and spread of social media. By analysing in detail how frames are constructed, the study contributes to research in the field.
Walmart and its employee relations: organizational stance-taking and legitimacy
Authors: Koca-Helvaci Zeynep Cihan 
Published: November 2015

Purpose– The purpose of this paper is to analyse how appraisal resources and legitimation strategies, concerning “associates” and “suppliers” in Walmart’s Corporate Social Responsibility reports from 2011 to 2013, contribute to the representation of a positive corporate image.Design/methodology/approach– This paper draws upon Appraisal Theory (Martin and White, 2005) and Legitimation Theory (van Leeuwen, 2007) to explore the link between evaluative language and legitimacy concerning abovementioned search terms.Findings– Walmart’s representations of its stance towards “associates” and “suppliers” differ greatly, although the corporation communicates a positive self-image through both of them. Walmart portrays its relationship with its “associates” as cooperative and mutually beneficial. On the other hand, the corporation presents the image of a philanthropist organisation that has been trying to improve the poor working conditions of its “suppliers” through strict regulations.Research limitations/implications– Only a small amount of data could be analysed manually due to the special nature of evaluative language and legitimation.Originality/value– This paper fulfils an identified need in studying social reporting in terms of linguistic resources.
Non-linguistic, semiotic and glocal communication: 35 beer labeling cases
Authors: Nichele Elena 
Published: November 2015

Purpose– This paper aims to explore the country-of-origin effect, specifically its potential impact on beer labeling, from a linguistic perspective.Design/methodology/approach– The paper opted for an exploratory study using Sebba’s framework for multilingual texts (2012). Briefly, analysis developed through the observation, the use of notes taken during the phase of data collection and their comparison.Findings– The paper provides empirical insights on how beer labels appear to signal some interesting occurring trends. First, this investigation seems to suggest a link between languages used and their potential to recall country images that producers may be willing to stimulate and enhance. Second, data appeal to products’ countries of origin, using official languages, texts and visual elements strictly interrelated with local cultures.Research limitations/implications– Because of the chosen approach, results may lack generalizability. Therefore, researchers are encouraged to apply this framework or explore the same phenomena in other product categories and geographical markets too. Finally, deeper insights on the topic could be reached taking into consideration other financial data, for example market performance.Practical implications– The paper includes implications for the development of further research regarding brand image and reputation, in general, and the country-of-origin effect, specifically.Originality/value– This project is innovative for two main reasons: first, its methodological approach and, second, its combination of linguistics and marketing-related aspects. Hence, exploring possible links across the two disciplines, ultimately trying to examine potential reasons underlying their use, was the final objective of this paper. Finally, no existing publications appear to use Sebba’s framework to analyze beer labels from a linguistic perspective. Consequently, no researchers seem to have explored potential interrelations among this analysis and marketing concepts and strategies.
Managing forensic DNA records in a divided world: the Belgian case
Authors: Jeuniaux Patrick P.J.M.H. , Renard Bertrand , Duboccage Leen , Steuve Séverine , Stappers Caroline , Gallala Inès , De Moor Sabine , Jonckheere Alexia , Mine Benjamin , Vanhooydonck Beatrijs , Kempenaers Morgane , De Greef Christine , Van Renterghem Pierre , Vanvooren Vanessa 
Published: November 2015

Purpose– This paper aims to describe the activity of managing records related to forensic DNA identification. First, it illustrates the fundamentals behind the technique of forensic DNA identification. Second, it explains the legal and institutional contexts in which it is used as well as the notion of DNA-based judicial records. Third, it provides details of records management issues that are met in practice.Design/methodology/approach– An interdisciplinary team reflects upon the practices surrounding the management of DNA-based records in the Belgian National DNA database during more than 10 years.Findings– The main problems with managing DNA-based judicial records stem from the existence of natural boundaries between the various stakeholders operating with or within the Belgian judicial system. Six types of issues have been found: non-automaticity and omission, error-prone and inefficient manual operations, electronic issues, results quality, useful reporting and incoherence and duplication. These problems are discussed in terms of four records characteristics: completeness, correctness, traceability and usability.Research limitations/implications– The research is limited to the Belgian case with no comparison with other countries.Practical implications– This paper attempts to formulate general principles that aim to stimulate good practices in managing records in the field of criminal justice.Social implications– The ethical issues surrounding the domain of criminal policy (e.g. the proper use of financial resources, the fair and balance use of records to carry out justice) are of general interest to the public.Originality/value– The paper benefits from a large temporal angle (more than 10 years) and applies a multidisciplinary viewpoint on its subject.
Listeria monocytogenes: Strain Heterogeneity, Methods, and Challenges of Subtyping
Authors: Nyarko Esmond B. , Donnelly Catherine W. 
Published: November 2015

AbstractListeria monocytogenes is a food‐borne bacterial pathogen that is associated with 20% to 30% case fatality rate. L. monocytogenes is a genetically heterogeneous species, with a small fraction of strains (serotypes 1/2a, 1/2b, 4b) implicated in human listeriosis. Monitoring and source tracking of L. monocytogenes involve the use of subtyping methods, with the performance of genetic‐based methods found to be superior to phenotypic‐based ones. Various methods have been used to subtype L. monocytogenes isolates, with the pulsed‐field gel electrophoresis (PFGE) being the gold standard. Although PFGE has had a massive impact on food safety through the establishment of the PulseNet, there is no doubt that whole genome sequence (WGS) typing is accurate, has a discriminatory power superior to any known method, and allows genome‐wide differences between strains to be quantified through the comparison of nucleotide sequences. This review focuses on the different techniques that have been used to type L. monocytogenes strains, their performance challenges, and the tremendous impact WGS typing could have on the food safety landscape.
The Use of Multiplex PCR to Determine the Prevalence of Enterotoxigenic Staphylococcus aureus Isolated from Raw Milk, Feta Cheese, and Hand Swabs
Authors: Zeinhom Mohamed M.A. , Abdel‐Latef Gihan K. , Jordan Kieran 
Published: November 2015

AbstractStaphylococcus aureus (S. aureus) can cause mastitis in cattle and, therefore, can be present in milk. This study was undertaken to determine the prevalence of coagulase positive S. aureus and its enterotoxin genes sea, seb, and sec in isolates recovered from raw milk, feta cheese, and human hand swabs of milk and cheese handlers in Beni‐Suef province, Egypt. A total of 100 samples of raw milk and 50 samples of pasteurized‐milk feta cheese were collected. In addition, 50 hand swabs from milk handlers and 25 hand swabs from cheese handlers were examined for the presence of coagulase positive S. aureus. The isolates were characterized by multiplex PCR for detection of sea, seb, and sec genes, and for resistance to 5 classes of commonly used antibiotics. Twelve (12/100), 12 (6/50), and 17% (13/75) of milk, cheese, and hand swab samples, respectively, were positive for coagulase positive S. aureus. One isolate was obtained from each positive sample (31 isolates), and none contained genes for SEA or SEC production. Twenty‐five percent, 33%, and 31%, respectively, of the isolates contained the genes for SEB, resulting in 3%, 4%, and 5% of samples being positive for toxin producing coagulase positive S. aureus, respectively. At least one isolate was resistant to each of the antibiotics tested. Despite the low potential for SEB production shown, preventative measures, such as maintenance of the cold‐chain and good hygienic practices should be implemented to further reduce the potential risk to public health from SEB, and to reduce the spread of antimicrobial resistance.