bluuebunny/crossref_metadata_2025_split huggingface dataset:
Aligning customer requirements and organizational constraints to service processes and strategies
Authors: Paltayian George , Gotzamani Katerina D. , Georgiou Andreas C. , Andronikidis Andreas 
Published: July 2017

PurposeRecognizing the fundamental role of quality as a means to differentiate service organizations, the purpose of this paper is to propose a strategic decision making framework for service organizations, which prioritizes performance improvement strategies that are rooted to customer requirements, organizational goals and constrained by organizational resources.Design/methodology/approachThe proposed framework is realized through the implementation of two stages and four distinct phases mirroring the combination of enhanced quality function deployment (first stage), and zero-one goal programming (second stage). It proposes the utilization of a mix of qualitative and quantitative methods, and the collection of data from multiple sources including customers, middle, and top management.FindingsThe application and validation of the proposed framework utilizes information from both customers and employees in the bank services sector. Overall, results from the specific study revealed that a combination of “reengineering” and “expansion” strategies was more appropriate corresponding to customer priorities, organizational goals and effective utilization of available resources.Originality/valueThe paper presents a novel two stage strategic framework for service organizations. It utilizes a balanced mixture of qualitative and quantitative methods in an effort to capture and delineate elusive customer requirements and design characteristics of services, allowing the assessment of different combinations of quality improvement strategies in response to management objectives.
Critical literacy and the social justice project of education
Authors: Janks Hilary 
Published: July 2017

Purpose
This paper aims to problematise the notion of social justice and the moral project that underpins critical literacy education. In plural societies, do we all have a shared understanding of what social justice is or how education, currently a dividing practice, might contribute to a better social order? Do we know what “better” looks like and for whom?

Design/methodology/approach
This is a conceptual paper which examines some of the complexities involved in the constitution of a shared moral order for the creation of social justice in a plural society.

Findings
There are no findings as such. The paper constructs an argument which makes clear that moral decisions depend on reason.

Research limitations/implications
South African examples together with examples from Europe, Burma, the USA and the UK are included to support the argument. This paper makes suggestions as to how readers can connect examples elsewhere with their own contexts and why distance is sometimes helpful.

Practical implications
The paper underlines the importance of ethics and morality for deciding whether interests at work in texts, discourses and practices should be supported or resisted. It also suggests that critical literacy has to recognize that the ground is shifting away from texts and discourse to include a focus on material practices that affects the planet and all the living and non-living entities entangled there.

Social implications
The paper argues that the ability to critically interrogate texts, broadly defined, is fundamentally important for democratic citizenship.

Originality/value
Social justice is widely used in the literature on education as if there were a shared understanding of what it is. This paper invites readers to consider the complications caused by different constructions of norms and morality in different communities and the implications of this for classrooms.
Child labor in the supply chain
Authors: Chelliah John 
Published: July 2017

Purpose
This paper aims to highlight the risks faced by companies through the use of child labor in their outsourced global supply chains.

Design/methodology/approach
This paper explores recent research and commentary on child labor in global supply chains.

Findings
This paper reveals the risk of brand damage to large organizations as a result of child labor inputs in their supply chains.

Practical implications
This study guides practitioners of human resources in advising management on strategic and tactical approaches in sanitizing supply chains of child labor.

Social implications
This paper draws attention to the risks associated with the presence of child labor in the supply chain and need for large companies to practice social responsibility beyond their borders.

Originality/value
The study demonstrates how child labor is not just an ethical issue but a legal one as well and how injustices suffered by children can through public awareness campaigns destroy brand value of the ultimate benefactor companies.
How to survive mistreatment by customers
Authors: Wang Xiaohui , Wang Haibo 
Published: July 2017

Purpose
The purpose of the present research is to investigate the mechanisms by which conflict with customers (i.e. customer mistreatment) contributes to employees’ work withdrawal.

Design/methodology/approach
This paper tests its hypotheses by means of a field study of a sample of front-line health care workers in China. Data were collected in three waves over four months; a total of 398 health care workers completed the questionnaires and represented the final sample. A hierarchical multiple regression analysis was performed to test the proposed hypotheses.

Findings
The results indicate that mistreatment by customers contributes to employees’ work withdrawal, and emotional exhaustion serves as a mediator in this linkage. In addition, social support moderates the positive relation between customer mistreatment and employees’ emotional exhaustion, whereas conscientiousness moderates the positive relation between emotional exhaustion and withdrawal behavior.

Research limitations/implications
The sample used may not fully justify the generalizability of the research results. Without distinguishing different sources of social support may be another limitation. In addition, this study could be improved by using a multi-source survey design.

Practical implications
To help employees effectively cope with interpersonal conflict with customers, organizations should take action to promote communication between employees and their supervisors and coworkers. It is also advisable for organizations to adjust their selection strategies and hire front-line employees high in conscientiousness.

Originality/value
This research presents a resource-based framework to illuminate the detrimental effects of prolonged exposure to customer mistreatment on health care workers’ withdrawal behavior in Chinese context. Furthermore, this study examines factors that may serve to mitigate the harmful effects of customer mistreatment and regards workplace social support and conscientiousness as two different kinds of resources that can play dissimilar roles when employees are coping with customer mistreatment.
Location and neighbourhood conditions for housing choice and its rental value
Authors: De Utpal Kumar , Vupru Vitsosie 
Published: July 2017

Purpose
The purpose of the study is to understand the relative impacts of structural characteristics of house, its locational attributes and neighbourhood characteristics on the choice of house and the rent paid by the individual tenants. The micro level study helps in understanding the issues of urban housing and help in policy formulation.

Design/methodology/approach
This paper tried to identify the socio-economic, locational and neighbourhood factors that influence tenant households in determining their residential choices in an urban area of North-east India. Also, the extent of impacts of those characteristics on the monthly rent for housing is analysed. The analysis is based on the primary data collected from the sample residents of Dimapur Town in Nagaland. The sample units are selected by cluster sampling technique from all the wards. Regression technique is used under hedonic pricing technique to examine the impacts of various potential factors on the rent.

Findings
The analysis reveals that family size, income, education of the head of family, water availability, security, convenience to access workplace, road conditions, etc. have significant positive impacts on the monthly rent. However, the impacts of some locational and neighbourhood variables vary across social and economic groups.

Research limitations/implications
Time series data on the growth of house price are not available, so that the authors could examine the escalation of house price and rising scarcity of houses in the selected town.

Practical implications
Rental housing accounts for a significant percentage of housing in many urban centres. It is particularly important for the migrants and urban poor for whom it is the only source of accommodation. Location choice depending on capability, availability, requirement and neighbourhood conditions are integral parts of selection of accommodation in a city. Hence the present study has its relevant practical implications.

Social implications
Housing choice in a hilly urban area like Dimapur assumes a special significance for the presence of heterogeneous ethnic, social and cultural groups with majority of Tribal inhabitants with varied requirements and lifestyle.

Originality/value
No study on housing choice or pricing of residential accommodation has been done in North-East India. Here along with the socio-economic characteristics of the individuals, structural characteristics of house, neighbourhood and locational characteristics are used simultaneously to find out the impact of various factors on the total prices through hedonic pricing method.
Change management through leadership: the mediating role of organizational culture
Authors: Al-Ali Abdulla Ahmed , Singh Sanjay Kumar , Al-Nahyan Moza , Sohal Amrik Singh 
Published: July 2017

Purpose
This paper aims to examine the influence of change leadership on organizational culture and change management practices in public-sector firms in the United Arab Emirates (UAE). It also examines the mediating role of organizational culture on the interactions between leadership and change management programmes in the organization.

Design/methodology/approach
An empirical test of the hypotheses using confirmatory factor analysis and structural equation modelling were applied to data collected from 210 middle-management respondents of public-sector organizations in the UAE.

Findings
The findings suggest that change-oriented leadership has a positive and significant direct effect on planned change (ß = 0.20, p < 0.01) and a positive and significant but indirect effect on planned change (ß = 0.279, p < 0.01) and emergent change (ß = 0.262, p < 0.01) change. Furthermore, hierarchical culture was found to positively and significantly impact directly on both planned (ß = 0.480, p < 0.001) and emergent (ß = 0.245, p < 0.01) change management in the UAE public-sector service organizations.

Practical implications
Based on the study’s findings, the role of the hierarchical culture in effecting change in the UAE public-sector organizations provides new and significant insights into the research literature on organizational culture as regards change management issues and the challenges facing these organizations.

Originality/value
The study makes a significant original contribution toward knowledge on the management of organizational change in UAE public-sector service organizations. It has practical implications for managers and leaders confronting organizational change management in the UAE.
Sustainability learning challenges in a Brazilian government organization
Authors: Duarte Fernanda de Paiva 
Published: July 2017

Purpose
This paper aims to explore the views of employees from a local government organization in Brazil regarding the status of “sustainability learning” in their workplace. Sustainability learning refers to knowledge produced to address environmental risks.

Design/methodology/approach
Case study design highlighting the personal experience of participants in relation to sustainability learning. Data collected through seven face-to-face, semi-structured interviews during a six-week fieldwork. Purposive sampling was used, and recruitment was carried out through the snow balling method. Deductive and inductive logic were used in data analysis.

Findings
Sustainability-focused learning only took place informally in the organization studied. The organization did not have formal systems to embed sustainability learning in its rules, processes and practices. It was also found that organizational politics acted as an impediment to sustainability learning, as people in power often blocked support for sustainability related initiatives.

Research limitations/implications
Data would have been richer if more than one case study was developed, as this would have enabled inter-organizational comparisons and richer analysis.

Practical implications
This research is useful for practitioners, as it contributes to a better understanding of desirable sustainability learning practices and processes, and challenges that prevent it from occurring effectively in organizations.

Social implications
This research contributes to a better understanding of sustainability learning in an “emerging economy” such as Brazil. The implementation of sustainability learning practices in emerging economies poses particular challenges given their emphasis on economic growth. Understanding these challenges can enable managers working with sustainability to formulate better strategies to ensure a smoother transition to a sustainable future.

Originality/value
The originality of this research is twofold: first, it examines sustainability learning in the specific context of a government institution in an emerging economy; second, it draws attention to organizational politics as a major impediment to the systematic implementation of sustainability learning practices.
Job attitudes between unionized and non-unionized employees
Authors: Chang Joshua , Travaglione Antonio , O’Neill Grant 
Published: July 2017

PurposeThe purpose of this paper is to study job attitudes between unionized and non-unionized employees in Australia as recent research on attitudes among unionized employees has centred on topics such as attitudes towards unionization and involvement, but not on work-related attitudes.Design/methodology/approachThis study uses a data set of over 5,000 responses from the Australia at Work survey. Ten attitudinal survey questions adapted from the Australian Workplace Industrial Relations Survey and the Australian Survey of Social Attitudes were used to compare work-related attitudinal differences between unionized and non-unionized employees.FindingsFindings show that unionized employees perceive less manager–employee consultation, health and safety, dispensability, time flexibility, workload flexibility, managerial trust, fair treatment and pay equity.Originality/valueNot much is known about the attitudinal differences between unionized and non-unionized employees, given the paucity of research on unionist job attitudes. Recent research in this area has centred on employee attitudes towards unionization and involvement as opposed to studying work-related attitudes. The findings can help the management predict behavioural responses between unionized and non-unionized employees for improved decision making.
Why is it so hard to reach agreement on terminology? The case of developmental language disorder (DLD)
Authors: Bishop Dorothy V. M. 
Published: July 2017

AbstractA recent project entitled CATALISE used the Delphi method to reach a consensus on terminology for unexplained language problems in children. ‘Developmental language disorder’ (DLD) was the term agreed by a panel of 57 experts. Here I reflect on points of difficulty that arose when attempting to reach a consensus, using qualitative information from comments made by panel members to illustrate the kinds of argument used. One issue of debate was the use of labels, in particular the term ‘disorder’, which was seen as having both pros and cons. The potential for labels to stigmatize or create low expectations was a particular concern. However, labels could also ensure language problems were not trivialized and could help avoid stigma by providing an explanation for behaviours that might otherwise meet with disapproval. Further debate surrounded issues of how best to identify cases of disorder. Although it was agreed there should be a focus on cases with a poor prognosis, it was recognized that our knowledge of factors related to prognosis was still incomplete. Furthermore, there was a tension between use of standardized tests, which allow for a relatively objective and reliable assessment of language, and more qualitative observations, which can capture functional aspects of communication that are not always picked up on formal assessment. Debate also surrounded the issue of the relationship between DLD and other conditions. Some favoured drawing a distinction between DLD and language disorders associated with other conditions, and others regarded such distinctions as unnecessary. We concluded that it was misleading to assume co‐occurring conditions were causes of language disorder, but it was helpful to distinguish DLD from cases of language disorder associated with ‘differentiating conditions’ that had a known or likely biomedical origin, including brain injury, sensorineural hearing loss, genetic syndromes, intellectual disability and autism spectrum disorder. Furthermore, DLD could co‐occur with milder neurodevelopmental disorders that did not have a clear biomedical aetiology. Normal‐range non‐verbal IQ has traditionally been incorporated in the diagnosis of DLD, but this was rejected as unsupported by evidence. DLD is a category that has utility in identifying children who would benefit from speech–language therapy services, but it should not be thought of as a well‐defined condition. DLD has a multifactorial aetiology, is heterogeneous in terms of language features and overlaps with other neurodevelopmental disorders. Our notions of DLD are likely to be refined by further research into aetiology, associated characteristics and intervention effectiveness.
Genome‐wide identification and characterization of HSP gene superfamily in whitefly (Bemisia tabaci) and expression profiling analysis under temperature stress
Authors: Wang Xin‐Ru , Wang Chao , Ban Fei‐Xue , Zhu Dan‐Tong , Liu Shu‐Sheng , Wang Xiao‐Wei 
Published: July 2017

AbstractHeat shock proteins (HSP) are essential molecular chaperones that play important roles in the stress stimulation of insects. Bemisia tabaci, a phloem feeder and invasive species, can cause extensive crop damage through direct feeding and transmission of plant viruses. Here we employed comprehensive genomics approaches to identity HSP superfamily members in the Middle East Asia Minor 1 whitefly genome. In total, we identified 26 Hsp genes, including three Hsp90, 17 Hsp70, one Hsp60 and five sHSP (small heat shock protein) genes. The HSP gene superfamily of whitefly is expanded compared with the other five insects surveyed here. The gene structures among the same families are relatively conserved. Meanwhile, the motif compositions and secondary structures of BtHsp proteins were predicted. In addition, quantitative polymerase chain reaction analysis showed that the expression patterns of BtHsp gene superfamily were diverse across different tissues of whiteflies. Most Hsp genes were induced or repressed by thermal stress (40°C) and cold treatment (4°C) in whitefly. Silencing the expression of BtHsp70‐6 significantly decreased the survival rate of whitefly under 45°C. All the results showed the Hsps conferred thermo‐tolerance or cold‐tolerance to whiteflies that protect them from being affected by detrimental temperature conditions. Our observations highlighted the molecular evolutionary properties and the response mechanism to temperature assaults of Hsp genes in whitefly.
Gender diversity from the top: the trickle‐down effect in the Australian public sector
Authors: Gould Jill A , Kulik Carol T , Sardeshmukh Shruti R 
Published: July 2017

Organisational strategies to achieve gender diversity have tended to focus on ‘bottom‐up’ approaches such as mentoring or leadership training. We investigate an alternative ‘top‐down’ approach: the trickle‐down effect. We integrate theories from the psychology and management literatures to hypothesise a positive relationship between female representation at two levels. Data from 20 departments in an Australian public service were collected for the period 2002–2012. Female executive representation in 1 year had a positive impact on female representation in the executive feeder group in the following year. The trickle‐down effect was strongest in the first 2 years, but still significant after 5 years. We investigated two moderators, department size and gender diversity target. The effect was stronger in large departments. Surprisingly, the gender diversity target strengthened the trickle‐down effect only when female executive representation was under 15%. Our finding of a trickle‐down effect suggests public sector departments should consider appointing women to senior roles as a top‐down strategy for increasing organisational gender diversity.
Antioxidant Activities and Phenolic Compounds of Several Tissues of Pawpaw (Asimina triloba [L.] Dunal) Grown in Korea
Authors: Nam Jin‐Sik , Jang Hye‐Lim , Rhee Young Ha 
Published: July 2017

AbstractPawpaw (Asimina triloba [L.] Dunal) possesses antioxidant compounds and strong inhibitors of cancer cells, and is widely cultivated in North America, Canada, and Korea. We analyzed the total phenolic and total flavonoid contents (TPC and TFC, respectively) of pawpaw plants grown in Korea and the antioxidant activities of their roots, twigs, leaves, and fruit with respect to 1,1‐diphenyl‐2‐picryl‐hydrazyl (DPPH) radical scavenging activity, 2,2′‐azino‐bis diammonium salt (ABTS) radical scavenging activity, ferrous (Fe2+) chelating ability, and nitrite scavenging activity. Pearson's correlation analyses revealed a linear correlation between TPC and antioxidant activities (r2 >0.69). Root methanol extracts had higher TPC and antioxidant activities than other extracts, which was also consistent with those from the phenolic compounds found in those extracts. Therefore, antioxidant activities seem to depend on the TPC of each pawpaw tissue and pawpaw roots might be useful as a natural source of natural antioxidants.