bluuebunny/crossref_metadata_2025_split huggingface dataset:
In pursuit of service productivity and customer satisfaction: the role of resources
Authors: Lee Jenny (Jiyeon) , Patterson Paul G. , Ngo Liem Viet 
Published: October 2017

PurposeIn today’s global marketplace, the mantra of many service firms is enhanced efficiency and productivity. To increase their bottom line, firms must also expand revenue. They thus face the challenge of ways to increase revenue through customer satisfaction while also achieving productivity gains. The current study aims to offer insight into the role of various resources that encourage frontline employees (FLEs) to become engaged in the pursuit of achieving organisational goals, ultimately enhancing service productivity and customer satisfaction.Design/methodology/approachA total of 252 customer-FLE dyadic data were collected at a medium-sized retail bank in Ho Chi Minh City, Vietnam.FindingsResults show that personal (self-efficacy) and organisational resources impact FLE productivity directly and indirectly through employee engagement. Importantly, service productivity is then positively associated with customer satisfaction.Research limitations/implicationsExtending previous investigations based on the job demands-resources model and theories of self-efficacy and conservation of resources, this study’s findings empirically support anecdotal accounts of the positive productivity–customer satisfaction relationship.Practical implicationsThe results also highlight the importance of the management of human and organisational resources to attain this two-pronged goal.Originality valueUsing dyadic data (customers and FLEs) collected at a medium-sized retail bank, the authors refute the trade-off effect between attaining employee productivity and customer satisfaction in the service industry. This paper further fills research need to study how various resources available to FLEs can achieve desirable organisational outcomes in service firms – the improvement of both service productivity and customer satisfaction.
Designing for adaptability: The Gateshead Civic Centre
Authors: Ladinski Vladimir 
Published: October 2017

Purpose
The purpose of this paper is to examine the impact of early design decisions made in the 1980s upon the future adaptability of the Gateshead Civic Centre building and the implementation of a workspace strategy in the 2010s, and how they have supported the efficiencies achieved through the increase in office workspace numbers, and the associated advantages of accommodating more employees within the Civic Centre.

Design/methodology/approach
Available documents related to the original development of the Gateshead Civic Centre and the 2010s workspace-related adaptations were examined to establish potential links between the two, and compare the findings with designing for adaptability-related research.

Findings
The results show that the early design decisions made in the 1980s have contributed to the future adaptability of the building and thus facilitated the implementation of a workspace strategy within Gateshead Metropolitan Borough Council in the 2010s. In addition, they have supported the achievement of other efficiencies through the increase in office workspace numbers and location of more employees within the Civic Centre. The findings can guide future trends within the Council, as well as inform organisations on the potential benefits of designing for adaptability.

Originality/value
The study provides a prospective consideration of how an early design decision influenced the long-term adaptability of the building.
Plant role and the effectiveness of manufacturing practices
Authors: Demeter Krisztina , Szász Levente , Boer Harry 
Published: October 2017

Purpose
Many firms today operate international manufacturing networks (IMN) of plants, which may serve different purposes and have different levels of competences. This diversity influences the effectiveness of different manufacturing practices, which has not yet been explored in the literature. The purpose of this paper is to investigate the relationship between plant role and the “goodness” of its manufacturing practices.

Design/methodology/approach
Data are used from a sample of 471 plants from the sixth edition of the International Manufacturing Strategy Survey.

Findings
The findings show that plants with higher competences use more practices successfully than less competent plants. Furthermore, more competent plants tend to strengthen their differentiation performance, while less competent plants focus on and achieve cost performance improvements instead.

Practical implications
The associations between plant role, manufacturing practices and performance provide important input for the global design of a firm’s IMN as a whole, and the development of local plants within the network.

Originality/value
The “goodness” of manufacturing practices has not been investigated in the plant role literature; the effect of plant role on the “goodness” of manufacturing practices has not been studied in the OM contingency literature. This paper shows that while the role of a plant in a firm’s IMN hardly affects the efforts it puts into implementing different manufacturing practices, it has an important moderating influence on the performance implications of these practices.
Why corrections? Motivations for becoming a Canadian provincial or territorial correctional officer
Authors: Ricciardelli Rose , Martin Krystle 
Published: October 2017

Purpose
The growing prison population and challenges related to recruiting and retaining suitable correctional officers (COs) in Canada provided the impetus for the current study. Recruitment efforts in provinces and territories often rely on a variety of diverse testing, ranging from physical fitness to in-person interviews. However, despite such efforts, turn-over rates remain high and insight into what motivates people to seek a career in correctional work continues to require elucidation. By investigating the career development of COs, the purpose of this paper is to understand why certain men seek employment in this field.

Design/methodology/approach
Data are derived from in-depth semi-structured interviews with male officers (n=41) who have employment experience in provincial correctional facilities.

Findings
Respondents discussed their initial motivations for entering the field and their career ambitions. Some entered corrections because they lacked alternative options for employment, others as a stepping stone for a different justice-oriented occupation such as policing or parole. Many were motivated by the income and benefits or had a specific vocational self-identity toward correctional work. However, nearly all respondents indicated that, over time, they no longer felt their rate of pay justly reflected the demands of the occupation, thus factors motivating field entry fail to materialize in ways that sustain long-term employee retention.

Practical implications
CO recruitment should target individuals with interest in the field of justice more broadly. Occupational demands of the CO occupation need to be addressed to reduce turnover. Recruitment should focus not only on new graduates but also be directed toward more mature individuals. The impact of resource intensive interview processes for candidates on turnover rates needs to be evaluated.

Originality/value
The authors’ focus on COs with employment experience in provincial and territorial correctional facilities, rather than federal, is justified by the lack of research on and the high rate of CO turnover in such facilities. After exploring the qualitative responses of officers, clear themes emerged that align well with natural socio-ecological systems: the self, family and community, and wider society.
Theoretical and practical implications for engendering project team communication effectiveness in mass housing project delivery in Ghana
Authors: Kwofie Titus Ebenezer , Adinyira Emmanuel , Fugar Frank 
Published: October 2017

Purpose
Communication ineffectiveness inherent in the unique attributes of Mass Housing Project (MHP) features is well admitted in the body of literature. However, the understanding of the extent and nature of this influence of the unique features of MHPs requires an empirical insight. The aim of this paper is to identify the communication ineffectiveness induced by the unique features and delineate the implications of the findings for mass housing practitioners and stakeholders towards engendering effective communication performance.

Design/methodology/approach
Through a structured questionnaire survey, data were elicited from mass housing stakeholders and project team leaders. The data were subsequently analysed using structural equation modelling, and the communication effectiveness evaluation model was developed. Subsequently, the model was validated through a questionnaire survey on ten experienced mass housing practitioners, researchers and stakeholders.

Findings
The results revealed significant, moderate and weak effects of the unique features of MHP team communication performance. This suggests that the unique features of MHPs have varying degree of influence on the communication performance among project teams’ delivery. The findings provide practical, empirical insights and understanding into the inherent communication ineffectiveness on MHPs, and thus are very useful in communication management and planning in MHP’s delivery.

Originality/value
Against the backdrop of the need to gain an in-depth understanding of the inherent communication challenges towards improving communication performance in MHP delivery, the findings have rigorously revealed and provided clear insight into the nature of communication ineffectiveness inherent in the unique features of MHPs. The findings and insights provided by this study are thus useful for aligning communication management planning and strategies to the unique MHP environment to engender communication success. Practitioners can also use these findings towards the development of their communication behavioural skills and communication infrastructure for MHP delivery.
Getting acquainted with social networks and apps: Social Media in 2017
Authors: Anderson Katie Elson 
Published: October 2017

Purpose
This paper aims to review the literature on assistive technologies used in libraries and in schools, as portrayed on blogs, wikis and the internet, in the past year to highlight new trends.

Design/methodology/approach
Reports from blogs, internet sources and databases in the past year on the topic were read dealing with practical examples of assistive technologies in libraries and the education sector.

Findings
Assistive technologies are used to aid persons with disabilities, to make them more productive. The technologies can be low- or high-tech, depending on use and information available on new improvements and augmentative technologies being used.

Originality/value
This paper presents an overview of the past year and the current trends in the use of assistive technologies in libraries and schools worldwide.
Boardroom gender diversity and intellectual capital efficiency: evidence from China
Authors: Nadeem Muhammad , De Silva Tracy-Anne , Gan Christopher , Zaman Rashid 
Published: October 2017

PurposeThis paper aims to investigate the relationship between boardroom gender diversity and intellectual capital (IC) efficiency in China – while the previous literature focuses only on traditional accounting-based performance measures such as return on assets or Tobin’s Q.Design/methodology/approachA well-developed Arrelano–Bond generalised method of moment (GMM) is applied to account for endogeneity – mainly because of simultaneity and unobserved heterogeneity. Moreover, this study uses an adjusted-value added intellectual coefficient (VAIC) model to measure the IC efficiency of 906 Chinese listed firms for 2010-2014.FindingsThe empirical analysis shows a significant relationship between gender diversity and IC efficiency, in static ordinary least square estimation, but this disappears when endogeneity is accounted for using dynamic GMM. This insignificant relationship remains consistent, even when two alternative proxies of gender diversity, i.e. the Blau index and the women dummy, are used.Practical implicationsThis study provides some useful insights into the traditional Chinese corporate structure where females cannot use their powers to bring corporate changes in firms. The findings show that gender-related stereotypical attitudes continue to exist in China. The regulators, therefore, should look into strengthening gender related regulations – which are currently non-existent in China.Originality/valueThis is the first study of its kind to investigate the relationship between gender diversity and IC efficiency in China using the A-VAIC model and GMM to mitigate endogeneity.
Phenological synchrony between a butterfly and its host plants: Experimental test of effects of spring temperature
Authors: Posledovich Diana , Toftegaard Tenna , Wiklund Christer , Ehrlén Johan , Gotthard Karl 
Published: October 2017

Abstract

Climate‐driven changes in the relative phenologies of interacting species may potentially alter the outcome of species interactions.

Phenotypic plasticity is expected to be important for short‐term response to new climate conditions, and differences between species in plasticity are likely to influence their temporal overlap and interaction patterns. As reaction norms of interacting species may be locally adapted, any such climate‐induced change in interaction patterns may vary among localities. However, consequences of spatial variation in plastic responses for species interactions are understudied.

We experimentally explored how temperature affected synchrony between spring emergence of a butterfly, Anthocharis cardamines, and onset of flowering of five of its host plant species across a latitudinal gradient. We also studied potential effects on synchrony if climate‐driven northward expansions would be faster in the butterflies than in host plants. Lastly, to assess how changes in synchrony influence host use we carried out an experiment to examine the importance of the developmental stage of plant reproductive structures for butterfly oviposition preference.

In southern locations, the butterflies were well‐synchronized with the majority of their local host plant species across temperatures, suggesting that thermal plasticity in butterfly development matches oviposition to host plant development and that thermal reaction norms of insects and plants result in similar advancement of spring phenology in response to warming. In the most northern region, however, relative phenology between the butterfly and two of its host plant species changed with increased temperature. We also show that the developmental stage of plants was important for egg‐laying, and conclude that temperature‐induced changes in synchrony in the northernmost region are likely to lead to shifts in host use in A. cardamines if spring temperatures become warmer. Northern expansion of butterfly populations might possibly have a positive effect on keeping up with host plant phenology with more northern host plant populations.

Considering that the majority of insect herbivores exploit multiple plant species differing in their phenological response to spring temperatures, temperature‐induced changes in synchrony might lead to shifts in host use and changes in species interactions in many temperate communities.
Isotopic niche variation from the Holocene to today reveals minimal partitioning and individualistic dynamics among four sympatric desert mice
Authors: Terry Rebecca C. 
Published: October 2017

Abstract

Species interact with each other and their environment over a range of temporal scales, yet our understanding of resource partitioning and the mechanisms of species coexistence is largely restricted to modern time‐scales of years to decades. Furthermore, the relative magnitudes of inter‐ vs. intraspecific variation in resource use are rarely considered, despite the potential for the latter to influence a species’ ability to cope with changing environmental conditions.

Modern desert rodent communities are thought to be strongly structured by competitive interactions, with niche partitioning of food resources hypothesized to explain the coexistence of multiple sympatric granivores. Yet the stability of niche dynamics over extended temporal scales within desert rodent communities is unknown.

I examined the isotopic niche dynamics of four common sympatric desert mice (three granivores: Chaetodipus formosus, Perognathus longimembris and Reithrodontomys megalotis, and one omnivore: Peromyscus maniculatus) in the Smoke Creek Desert of northwestern Nevada using 13C and 15N isotopes obtained from “Modern” (2008–2013 CE), “Historical” (1989–2005 CE) and Holocene fossil specimens spanning the last c. 7,500 years.

I found significant variation in niche position, niche breadth and interspecific niche overlap of these species through time. The niche breadth dynamics of the cricetids (P. maniculatus and R. megalotis) were positively correlated with one another, while the niche breadth dynamics of the heteromyid C. formosus were negatively correlated with those of all other species. Body size, dietary functional group, palaeoenvironmental trends and time‐averaging provided little explanatory power. Importantly, Modern and Historical patterns of resource use and partitioning differed from Holocene baselines in terms of decreased niche overlap and in the absolute and relative position of each species’ niche in at least one isotopic axis.

These observations suggest that each species’ resource use changed individualistically over the Holocene, hence niche dynamics are poorly explained by the hypothesis of temporally stable species interactions at millennial time‐scales. Furthermore, changes to the resource base over the last century (likely due to the spread of invasive cheatgrass) may be increasing resource partitioning in the Modern, pushing species past their baseline ranges of resource use variation.
Modeling Community Discharge of Medicaid Nursing Home Residents: Implications for Money Follows the Person
Authors: Hass Zachary , Woodhouse Mark , Kane Robert , Arling Greg 
Published: October 2017

ObjectiveTo build and test a model that predicts community discharge probabilities for Medicaid‐eligible nursing home (NH) residents who remain in the nursing home at 90 days after admission and, thus, would be candidates for the Money Follows the Person (MFP) program.Data SourceThe Minimum Data Set, Medicaid Management Information Systems, and Minnesota Vital Statistics file.DataCohort of 33, 590 nursing home stays that qualified for Medicaid by the 90th day of their stay from 383 Minnesota nursing homes from July 2011 to June 2013.Study DesignMixed effects logistic regression model to predict community discharge.Principal FindingsThe scoring system had a high level of accuracy in predicting community discharge for both the fitting and validation cohorts. Subpopulations with severe mental illness or intellectual disability were well represented across the entire score range.ConclusionsFindings are being applied in the Minnesota's MFP initiative (Moving Home Minnesota) to target Medicaid‐eligible NH residents for transitioning to the community. This approach could be applied to MFP in other states.
Urgency of caesarean section, grading, alarm chain and intrauterine resuscitation – a survey of Scandinavian practice
Authors: Wildgaard K. , Ismaiel M. , Hetmann F. 
Published: October 2017

BackgroundAbout 40,000 women have caesarean section in Scandinavia each year. Organizational factors for emergency caesarean section (CS), classification, anaesthetic practice, alarm chain, intrauterine resuscitation has all been investigated in the United Kingdom, but no information from the Scandinavian countries exists.MethodsUsing publicly available data from the National Board of Health, obstetric anaesthetic departments were identified. The heads of the departments provided e‐mail contact details of two anaesthesiologists regularly practicing obstetric anaesthesia who were then surveyed.ResultsOne hundred and forty‐five specialists from 82 departments in Scandinavia replied to our survey. Ninety‐five percent of Danish specialists reported a three‐grade classification system for urgency CS. Where classification in Denmark was enumerative classification, Norwegians equally reported enumerative and verbal descriptors, whereas Swedish specialists mostly reported verbal descriptors. Local guidelines describing decision‐to‐delivery interval for emergency CS was reported by 100% of Danish specialists vs. 47% from Norway and 85% from Sweden. Mean benchmark decision‐to‐delivery interval for emergency CS was 12.7 min. General anaesthesia for emergency CS was highly favoured in Norway (95%) and Sweden (97%), compared to Denmark (49%). Twenty specialists reported existence of local guidelines for intrauterine resuscitation.ConclusionOur survey of Scandinavian specialists indicate emergency CS practise differs from United Kingdom practices in several aspects; general anaesthesia is by the majority of Scandinavian specialists reported as the default choice for emergency CS and benchmark for decision‐to‐delivery interval is < 20 min. Nomenclature used for classification showed considerable variance in Norway and Sweden compared to Denmark. No joint Scandinavian guidelines exist.
Enhanced inflammation and attenuated tumor suppressor pathways are associated with oncogene‐induced lung tumors in aged mice
Authors: Parikh Neha , Shuck Ryan L. , Gagea Mihai , Shen Lanlan , Donehower Lawrence A. 
Published: October 2017

SummaryAging is often accompanied by a dramatic increase in cancer susceptibility. To gain insights into how aging affects tumor susceptibility, we generated a conditional mouse model in which oncogenic KrasG12D was activated specifically in lungs of young (3–5 months) and old (19–24 months) mice. Activation of KrasG12D in old mice resulted in shorter survival and development of higher‐grade lung tumors. Six weeks after KrasG12D activation, old lung tissues contained higher numbers of adenomas than their young tissue counterparts. Lung tumors in old mice displayed higher proliferation rates, as well as attenuated DNA damage and p53 tumor suppressor responses. Gene expression comparison of lung tumors from young and old mice revealed upregulation of extracellular matrix‐related genes in young tumors, indicative of a robust cancer‐associated fibroblast response. In old tumors, numerous inflammation‐related genes such as Ccl7, IL‐1β, Cxcr6, and IL‐15ra were consistently upregulated. Increased numbers of immune cells were localized around the periphery of lung adenomas from old mice. Our experiments indicate that more aggressive lung tumor formation in older KrasG12D mice may be in part the result of subdued tumor suppressor and DNA damage responses, an enhanced inflammatory milieu, and a more accommodating tissue microenvironment.