bluuebunny/crossref_metadata_2025_split huggingface dataset:
Impact of service quality and trust on repurchase intentions – the case of Pakistan airline industry
Authors: Saleem Muhammad Abid , Zahra Sadaf , Yaseen Asif 
Published: October 2017

Purpose
The purpose of this paper is to examine the antecedents of repurchase intentions in the Pakistani airline industry. Though research on repurchase intentions has traditionally focused on service quality and satisfaction, recently scholars have proposed that word of mouth (WOM) and thin Pakistan’s airline industr trust also play a vital role in driving repurchase intentions for all services businesses.

Design/methodology/approach
The study employs structural equation modeling to examine the hypothesized relationships among antecedents of repurchase intention drawing on a data set of 383 customers listed as “frequent flyer members” within Pakistan’s airline industry.

Findings
The results revealed that service quality and trust are directly associated with repurchase intentions as well as through the mediator of customer satisfaction. The findings hold important implications for marketers and academics.

Originality/value
This study makes original contribution to the body of knowledge in the services marketing sector by investigating the effects of service quality and trust through the mediation of customer satisfaction and brand image, and the moderation of WOM factors on predictors of repurchase intention.
Interdependency of the critical success factors and ex-post performance indicators of PPP projects
Authors: Almarri Khalid , Boussabaine Halim 
Published: October 2017

Purpose
There is lack of literature on the evaluation of PPP projects performance based on critical success factors (CSFs). Thus, the purpose of this paper is to investigate and establish which of the CSFs are good predictor of PPP projects performance in terms of success criteria.

Design/methodology/approach
A questionnaire survey was developed based on PPP performance indicators and CSFs identified through a rigorous literature review. It was administrated among experts in PPP from the UK and the UAE. The respondents were selected purely on their work experience in PPP projects. The sites for collecting data were selected based on the similarity of the procurement methods between the two countries. The data were initially analysed using descriptive statics to identify the association between CSFs and PPP performance indicators. Multiple regression analysis was used to examine which of the CSFs were significant predictor of PPP projects performance.

Findings
The results demonstrated that “project technical feasibility, social support and local financial market assessment” contribute significantly to time performance. Detailed cost/benefits assessment contributed significantly to the cost, time and quality performance. Appropriate risk allocation and multi-benefit objectives of all stakeholders were found to be significant predictors of the service performance. CSFs “social support and detailed cost/benefits assessment” contribute positively to profit and variation performances. CSFs “profit and transparent procurement” are negatively associated with the variation performance. Cost and quality were the least performance criteria that could be predicted by the factors associated with this study.

Practical implications
The findings are expected to benefit the upper management of local governments and stakeholders to make informed decisions by understanding the link between the CSFs and the generic performance success measures at the onset of the of PPP project.

Originality/value
This study expands the existing literature by using the CSFs to predict the performance success of PPP projects.
Carbon and cost critical elements: a comparative analysis of two office buildings
Authors: Victoria Michele Florencia , Perera Srinath , Davies Alan , Fernando Nirodha 
Published: October 2017

Purpose
The purpose of this paper is to identify and compare cost and carbon critical elements of two office buildings, and to help achieve an optimum balance between the capital cost (CC) and embodied carbon (EC) of buildings.

Design/methodology/approach
Case study approach was employed to study cost and carbon critical elements of two office buildings as it allows an in-depth and holistic investigation. Elemental estimates of CC and EC were prepared from BoQs of the two buildings by obtaining rates from the UK Building Blackbook. Pareto principle (80:20 rule) was used to identify carbon and cost critical elements of the two buildings, and the significance hierarchies of building elements were compared.

Findings
Substructure, frame and services were identified as both carbon and cost critical elements responsible for more than 70 per cent of the total CC and EC of both buildings. Stairs and ramps, internal doors and fittings, furnishings and equipment were identified to be the least carbon- and cost-significant elements contributing less than 2 per cent of total CC and EC in both buildings. The hierarchy of cost and carbon significance varies between buildings due to the difference in the specification and design.

Originality/value
The increasing significance of dual currency (cost and carbon) demands cost and carbon management during the early stages of projects. Hence, this paper suggests that focusing on carbon and cost-intensive building elements is a way forward to keep both cost and carbon under control during the early stages of projects.
“Hobson’s choice” servicescape: consumer anxiety and enjoyment
Authors: Bujisic Milos , Bogicevic Vanja , Yang Wan , Cobanoglu Cihan , Bilgihan Anil 
Published: October 2017

PurposeA Hobson’s choice is a free choice in which only one option is offered. The aim of this study is to examine dimensions of “Hobson’s choice” servicescape and their effect on affective responses and to understand how affective responses drive consumer decisions in “true choice” and “Hobson’s choice” servicescapes.Design/methodology/approachTwo studies have been conducted. The first study used mixed methods approach (focus groups and online survey) to examine dimensions of “Hobson’s choice” servicescape. The second study used a scenario-based experimental design to compare the effect of enjoyment and anxiety on consumer decisions in “true choice” and “Hobson’s choice” servicescapes.FindingsStudy 1 results indicate that hedonic and utilitarian servicescape attributes have a different effect on contrasting emotional responses. This study reveals a positive relationship between consumer enjoyment and hedonic stimuli in Hobson’s choice servicescape. Furthermore, inadequate utilitarian servicescape dimensions cause consumer anxiety. Study 2 results indicate that enjoyment plays a more important role in consumer decision-making in true choice settings, whereas anxiety is more important in Hobson’s choice settings.Research limitations/implicationsHobson’s choice settings should focus on servicescape features that reduce anxiety and thus lead to affirmative consumer decisions. On the other hand, true choice settings should try to improve consumer enjoyment to create affirmative consumer decisions.Originality/valueThis is the first study to examine and compare drivers of consumer’s emotions and their effect on consumer decisions in Hobson’s choice and true choice servicescapes.
Consumer decision-making for functional foods: insights from a qualitative study
Authors: Anninou Ioanna , Foxall Gordon R. 
Published: October 2017

Purpose
This study aims to examine functional foods, a relatively recent development in the food industry, from the perspective of consumer decision-making. It deals specifically with consumers’ attitudinal dispositions towards such products and seeks an overall comprehension of the elements of decision-making factors that precede their purchase.

Design/methodology/approach
This exploratory work methodologically uses several elements of a grounded theoretical approach, in-depth interviews with consumers (and food industry experts) and, more importantly, the constant comparative method of analysis.

Findings
The analysis indicates that three levels of decision-making processing form consumers’ final functional food choices in either affirmative or negative ways. At the abstract level, consumers position functional foods within their food system. A “benefit negotiation” process acts as the central route of decision-making. Finally, during the “appraising” stage, a representation of each functional food is built. This representation should not be perceived as a rigid one as it can be influenced by personal characteristics, marketing activities and, more importantly, monetary considerations.

Originality/value
The paper proposes a decision-making framework that takes choice issues into consideration. It builds on (connecting and challenging) some of the existing consumer literature on functional foods. The findings indicate the dynamic nature of consumers’ decision-making which is shaped by motivational and other personal factors. The study identifies the concept of perceived efficacy of such foods, a concept discussed widely in previous literature, as a subordinate aspect when compared to consumers’ consumption motivation, perceived importance and perceptions of pricing. The paper discusses the implications for theory, research and practice.
How the content of location-based advertisings influences consumers’ store patronage intention
Authors: Zhu Dong Hong , Sun Hui , Chang Ya Ping 
Published: October 2017

Purpose
With the development of location-based services and mobile phones, local retailing stores have the opportunity to send location-based advertisings (LBAs) to consumers at a right time and right place. However, knowledge about the influence of LBAs on consumers’ store patronage is limited. The purpose of this paper is to understand how the content of LBAs influences consumers’ store patronage intention. In particular, the paper investigates the influence of perceived accuracy and transaction cost reduction from the content of LBAs on consumers’ store patronage intention through the emotional reactions of pleasure and arousal.

Design/methodology/approach
This study developed a theoretical model to examine how the content of LBAs influences the store patronage intention of consumers. Empirical data were collected from 351 undergraduate and graduate students. The partial least squares technique was used to test the research model.

Findings
Perceived accuracy and transaction cost reduction from the content of LBAs have a significant influence on the store patronage intention of consumers through pleasure and arousal. Brand image and purchase plan are control variables.

Originality/value
Knowledge about the influence of LBAs on consumer store patronage is limited. This study provides empirical evidence about how perceived accuracy and transaction cost reduction from the content of LBAs affect the emotional reactions of consumers and then determine their store patronage intention.
Striving for a “good” family visit: the facilitative role of a prison visitors’ centre
Authors: Woodall James , Kinsella Karina 
Published: October 2017

PurposeThe purpose of this paper is to explore the conditions that create a “good” prison visit, focussing on the role that a dedicated third sector-run prison visitors’ centre plays in creating a supportive environment.Design/methodology/approachThis paper draws on a synthesis of empirical data gathering conducted over a decade at a voluntary sector-managed prison visitors’ centre based at a male prison in Northern England. The paper draws specifically on qualitative data gathered through four independent evaluations of the centre over a ten-year period.FindingsAn important point to emerge from the research is the unwavering importance of the prison visit in the life, well-being and regime of a prisoner. Prison visitors’ centres are shown to be an important part of creating positive visits experiences offering a space for composure and for support for families.Originality/valueMany voluntary sector organisations are unable to commission large research and evaluation studies, but are often able to fund smaller pieces of work. Pooling qualitative evidence from smaller studies is a viable way to potentially strengthen commissioning decisions in this sector.
Observing unobservable: estimating the time-varying efficiency of intellectual capital
Authors: Parshakov Petr 
Published: October 2017

Purpose
Company intellectual capital (IC) is nowadays considered as a key resource that can transform a company’s value. For this reason, the efficiency of IC is crucial for all stakeholders. Evaluating efficiency is difficult, because IC is partly unobservable and its efficiency varies across time. The aim of this study is to suggest a methodology for estimating the dynamic efficiency of a company’s intellectual resources.

Design/methodology/approach
The panel data model suggested by Kneip et al. (2012) is used to estimate dynamic efficiency. The main feature of this model is that the unobservable component has a multi-dimensional factor structure. Taking advantage of the ability of this model to control for unobserved complex heterogeneity, the authors use the results in further stochastic frontier analysis. A data set containing information about Russian companies for the period from 2001 to 2010 is used.

Findings
In this paper, the dynamic efficiency of Russian companies is estimated. It is shown that, using the traditional efficiency estimate, companies can be overestimated.

Research limitations/implications
The main limitation of the suggested methodology is that it is necessary to have a long panel data structure.

Practical implications
Taking advantage of time-varying efficiency, one can estimate the efficiency growth rate as a measure of performance, standard deviation as a measure of risk and autocorrelation as a measure of stability.

Originality/value
This is the first study to present clear evidence of the time-varying nature of IC efficiency. On the methodological side, the paper presents a fairly simple method capable of estimating various indicators of a company’s efficiency.
Improving the use of analytics and big data by changing the decision-making culture
Authors: Frisk Jane Elisabeth , Bannister Frank 
Published: October 2017

Purpose
Evolving digital technologies continue to enable new ways to collect and analyze data and this has led some researchers to claim that skillful use of data analytics and big data can radically improve a company’s performance, but that in order to achieve such improvements managers need to change their decision-making culture and to increase the degree of collaboration in the decision-making process. The purpose of this paper is to create an increased understanding of how a decision-making culture can be changed by using a design approach.

Design/methodology/approach
The paper presents an action research project in which the authors use a design approach.

Findings
By adopting a design approach organizations can change their decision-making culture, increase the degree of collaboration and also reduce the influence of power and politics on their decision-making.

Research limitations/implications
This paper proposes a new approach to changing a decision-making culture.

Practical implications
Using data analytics and big data, a design approach can support organizations change their decision-making culture resulting in better and more effective decisions.

Originality/value
This paper bridges design and decision-making theory in a novel approach to an old problem.
The effect of strategic alignment on purchasing management
Authors: Rodríguez-Escobar Javier Alfonso , González-Benito Javier 
Published: October 2017

Purpose
This research aims to establish the role of the purchasing function’s strategic alignment in the relationship between well-established practices and performance in that function. It is argued that the strategic alignment of purchasing may have effects (direct, mediating and moderating effects) on the purchasing function’s operating performance.

Design/methodology/approach
The hypotheses derived from key studies about strategic and advanced purchasing practices are tested with data from 156 industrial companies using structural equation modelling methodology.

Findings
The results suggest that the effect of strategic alignment on the role of purchasing consists of mediated effects on purchasing performance through implementation of certain advanced practices. It was also concluded that strategic alignment – as well as the implementation of these advanced purchasing practices – fosters the implementation of differentiation strategies based on quality, dependability and flexibility rather than on the implementation of cost leadership strategies.

Research limitations/implications
Although it is a common practice in operations management research, the use of perceptual measures obtained from a single informant constitutes a noteworthy limitation. Future research should make an effort to combine different sources of information and to identify and use more objective indicators.

Practical implications
Top managers should take into account the need to involve the purchasing function in the firm’s strategic planning process.

Originality/value
The results not only confirm findings from previous literature as to the purchasing function’s strategic relevance but also help clarify the mechanisms that make this integration important.
Study on the role of deposition path in electron beam freeform fabrication process
Authors: Yan Wuzhu , Yue Zhufeng , Feng Jianwen 
Published: October 2017

Purpose
The present work aims to reveal the effect of deposition paths on transient temperature, transient stress, residual stress and residual warping in the electron beam freeform fabrication (EBF) process.

Design/methodology/approach
Six typical deposition paths were involved in the finite element (FE) simulations of EBF process by implementing a specially written program.

Findings
The results showed that the deposition path had a remarkable influence on heat transfer and transient temperature distribution in the scanning process, resulting in different residual stress and residual warping after cooling to room temperature. The largest and smallest temperature gradients were obtained from the zigzag and alternate-line paths, respectively. Meanwhile, the temperature gradient decreased with the increase of deposited layers. The optimum deposition path, namely, the alternate-line pattern, was determined with respect to the residual stress and residual warping.

Originality/value
Although some researcher revealed the importance of deposition path through FE analysis and experimental observation, their studies were usually confined within one type of deposition pattern. A complete investigation of typical deposition paths and comparison among them are still lacking in literature. To address the aforementioned gap, the present work started by extensive FE simulations of EBF process involving six representative deposition paths, namely, the alternate-line, zigzag, raster, inside-out spiral, outside-in spiral and Hilbert. For each deposition path, the transient temperature field, residual stress and residual deformation were obtained to optimize the deposition path.
Metallographic evaluation of duplex stainless steel powders processed by selective laser melting
Authors: Davidson Karl P. , Singamneni Sarat B. 
Published: October 2017

Purpose
This paper aims to establish the microstructures and the process-structure relationships in duplex stainless steel powders consolidated by selective laser melting (SLM).

Design/methodology/approach
A priori data on energy density levels most appropriate to consolidation of duplex stainless steel powders through SLM served as the basis to converge on the laser settings. Experimental designs with varying laser power and scan speeds and test pieces generated allowed metallographic evaluations based on optical and scanning electron microscopy and electro backscatter diffraction analyses.

Findings
Duplex stainless steel powders are established for processing by SLM. However, the dynamic point heat source and associated transient thermal fields affect the microstructures to be predominantly ferritic, with grains elongated in the build direction. Austenite precipitated either at the grain boundaries or as Widmanstätten laths, whereas the crystallographic orientations and the grain growth are affected around the cavities. Considerable CrN precipitation is also evidenced.

Originality/value
Duplex stainless steels are relatively new candidates to be brought into the additive manufacturing realm. Considering the poor machinability and other difficulties, the overarching result indicating suitability of duplex powders by SLM is of considerable value to the industry. More significantly, the metallographic evaluation and results of the current research allowed further understanding of the material consolidation aspects and pave ways for fine tuning and establishment of the process-structure-property relationships for this important process-material combination.
An interactive product customization framework for freeform shapes
Authors: Zhang Yunbo , Kwok Tsz Ho 
Published: October 2017

Purpose
The purpose of this paper is to establish new computer-aided-design (CAD) framework to design custom product that is fabricated additive manufacturing (AM), which can produce complex three-dimensional (3D) object without additional tool or fixture. Additive manufacturing (AM) enables the fabrication of three-dimensional (3D) objects with complex shapes without additional tools and refixturing. However, it is difficult for user to use traditional computer-aided design tools to design custom products.

Design/methodology/approach
In this paper, the authors presented a design system to help user design custom 3D printable products based on some reference freeform shapes. The user can define and edit styling curves on the reference model using the interactive geometric operations for styling curve. Incorporating with the reference models, these curves can be converted into 3D printable models through the fabrication interface.

Findings
The authors tested their system with four design applications including a hollow patterned bicycle helmet, a T-rex with skin frame structure, a face mask with Voronoi patterns and an AM-specific night dress with hollow patterns.

Originality/value
The executable prototype of the presented design framework used in the customization process is publicly available.