bluuebunny/crossref_metadata_2025_split huggingface dataset:
Organisational culture and quality management system implementation in Indonesian construction companies
Authors: Willar Debby , Trigunarsyah Bambang , Coffey Vaughan 
Published: March 2016

Purpose– The review of literature found that there is a significant correlation between a construction company’s organisational culture and the company quality performance. The purpose of this paper is to assess the organisational culture profiles of Indonesian construction companies, and to examine the influence of the companies’ organisational culture profiles on their quality management systems (based on QMS-ISO 9001:2008) implementation. Prior to conducting the examination, there are examinations of the relationships among the quality management system (QMS) variables.Design/methodology/approach– The methodology employed a survey questionnaire of construction industry practitioners who have experience in building and civil engineering works. The Organizational Culture Assessment Instrument was selected due to its suitability in assessing organisation’s underlying culture.Findings– Within the examination among the QMS variables, it was found that problematic issues associated with the implementation of QMS-ISO 9001:2008 in Indonesian construction companies can affect the implementation of the QMS and contribute to the lower level of companies’ business performance. It was also found that there is no significant relationship between the QMS implementation and the companies’ business performance. By using the Competing Values Framework diagram, it was found that most of the construction companies’ organisational culture is characterised by a Clan type which is reflected in how employees are managed, how the organisation is held together, and how the organisation’s success is defined; the leadership style is Hierarchy-focused, while the organisation’s strategy is Market type. It was also found that different culture profiles have different influences on the QMS implementation.Originality/value– A strong mixed Hierarchy and Market culture needs to be developed within the construction companies in Indonesia, as the driver to support proper and successful implementation of their QMS in order to enhance business performance in a quality performance-oriented Indonesian construction industry.
Trust and productivity in Australian construction projects: a subcontractor perspective
Authors: Chalker Mathew , Loosemore Martin 
Published: March 2016

Purpose
– The purpose of this paper is to explore the association between trust and productivity from a subcontractor perspective. More specifically it investigates: the perceived level of trust that currently exists between subcontractors and main contractors; the factors affecting trust at the project level; the relationship between trust and productivity.

Design/methodology/approach
– An on-line survey was undertaken with of 112 senior construction managers working for tier-1 and tier-2 subcontractors in the Australian construction industry. The survey was based on a combination of validated questions from Lau and Rowlinson’s (2009) interpersonal trust and inter-firm trust in construction projects framework and Cheung et al.’s (2011) framework for a trust inventory in construction contracting.

Findings
– In contrast to the large number of research projects which have highlighted a lack of trust in the construction industry, the findings show that level of trust that Australian subcontractors have in main contractors is generally high. However, bid shopping is a continuing problem in the Australian construction industry which acts to undermine trust. The findings also provide strong evidence that high levels of trust influence productivity on site by enabling greater collaboration, better communication and greater flexibility, agility and informality in project relationships.

Research limitations/implications
– This research was undertaken in the Sydney metropolitan area in Australia and within an economic boom. It is quite possible that outside this regional context which tends to dominated by larger construction firms and in an alternative economic context that the results of this research could be quite different. This possibility needs to be investigated further.

Practical implications
– The results indicate that this relatively healthy level of trust is down to good communication and empathy on the part of main contractors to the subcontractor’s welfare. While the results showed that bid shopping is clearly a continuing problem in the Australian construction industry, subcontractors also felt that their contracts were clearly defined and that they were given sufficient time to innovate on their projects. This suggest that new communications technologies can be used to build trust through the supply chain. Given that much of the construction supply chain is made up of small- to medium-sized businesses, the challenge of diffusing these new technologies into this business environment should be a priority.

Social implications
– Trust in basis of effective collaboration which has been shown to produce numerous social benefits such as greater equity and justice in business relationships and higher levels of productivity and safety.

Originality/value
– The originality of this research is in using theories of trust to give subcontractors a greater “voice” in the construction productivity debate.
Issues and challenges in financing the poor: case of Baitul Maal Wa Tamwil in Indonesia
Authors: Wulandari Permata , Kassim Salina 
Published: March 2016

Purpose
– The purpose of this paper is to highlight the issues and challenges in providing financing to the poor people based on the experience of Baitul Maal Wa Tamwil (BMT) in Indonesia.

Design/methodology/approach
– A series of structured interviews were conducted with the chairman and staff of the Central BMT (Induk Koperasi Syariah) in Jakarta which is the head-quarter of 382 BMTs throughout Indonesia, with additional chairman and shari’ah supervisory in Central BMT (Pusat Koperasi Syariah) in Makasar. Subsequently, the results from the structured interviews were analyzed using qualitative analysis to arrive at the model of the peculiarities of financing the poor in Indonesia.

Findings
– The findings show that the Central BMT has built specific products and empowerment mechanisms for the poor and has an ideal product to be applied in 382 BMT in Indonesia. There are two schemes of financing source in BMT, namely, social ministry (Kelompok Usaha Bersama) and private financing (national and international donor). Specifically, the peculiarities of financing given in BMT are not only in the term of capital but also in the term of providing infrastructure and training for the poor. Moreover, collateral must be provided as a screening process for the poor people to secure any form of financing. If there is no collateral, potential borrowers must opt for joint-liability financing. Furthermore, if the poor could not repay the financing, endowment coming from charity and compulsory Islamic tax (zakat, infaq and sadaqah) would play a vital role to cover for the financing default. Lastly, religious capacity building is also provided as a part of risk management aspect.

Research limitations/implications
– This study was only conducted in Indonesia which focussed on the peculiarities of financing for the poor people in Indonesia BMT. Despite this limitation, the findings of this study enable the construction of a model that highlights the issues and challenges that might arise in financing the poor in general.

Originality/value
– The paper adds to the literature on Islamic microfinance by enabling researchers and practitioners to understand the model of Islamic microfinance in Indonesia. It also contributes toward enriching the knowledge in the Islamic microfinance area.
Emotional brand attachment: a factor in customer-bank relationships
Authors: Levy Shalom , Hino Hayiel 
Published: March 2016

Purpose
– The purpose of this paper is to evaluate the relationship between customers’ emotional attachment toward bank service providers and bank loyalty. In particular, the study examines the impact of the emotional attachment factor while treating established effecting variables by employing a new conceptual framework that integrates these variables.

Design/methodology/approach
– The study employs data collected from a survey involving 436 participants. The study employs Exploratory Factor Analysis and Confirmatory Factor Analysis methods following a path analysis method and structural equation modeling for testing research hypotheses.

Findings
– The empirical results support the claim that the conceptual framework applied in this study better explains the relationship between customers’ emotional attachment toward bank service providers and bank loyalty. Specifically, the findings show a significant, direct and positive relationship between the customer’s emotional attachment and bank loyalty; an indirect positive relationship also exists through the connection of customer satisfaction. The study distinguishes between two integrated pathways consumers possibly follow when making decisions about services: the conscious decision-making process path and the emotional process path.

Practical implications
– The paper provides managerial and planning implications to bank service providers who seek to achieve excellent performance and a positive brand personality, thus maintaining long-lasting relationships with their customers.

Originality/value
– The study is among the few empirical works to specifically examine the impact of customers’ emotional attachment on bank loyalty and contributes to the available literature in that it suggests a systematic conceptual framework that evaluates the impact of key factors on bank loyalty.
Marketing microcredit to bottom of the pyramid market
Authors: Jebarajakirthy Charles , Thaichon Paramaporn 
Published: March 2016

Purpose– The leading multinational companies tend to expand their marketing activities to bottom of pyramid (BOP) market. The BOP market comprises many segments, however, little is known about the purchase behaviour of BOP market or segments therein. Microcredit provides credit access to customers in BOP market. The purpose of this paper is to investigate youth’s intentions of obtaining microcredit in the post-war era, which could be a segment of BOP market.Design/methodology/approach– The sample comprised 1,250 youth aged 18-27 selected from the Northern Province of Sri Lanka. Surveys were administered for data collection. After testing measurement model, two structural models – full model and non-mediated model (direct effects model) were run to test hypotheses.Findings– Positive affect, subjective norms, entrepreneurial desire and self-identity enhanced intentions of obtaining microcredit, whereas perceived deterrents reduced those intentions. Additionally, self-identity mediated the association between positive affect, entrepreneurial desire, perceived behavioural control and knowledge of microcredit, and intentions of obtaining microcredit.Research limitations/implications– This study was conducted amongst youth in one country. Also, the data were cross-sectional. Hence, the model needs testing with youth and adults in other post-war contexts and with longitudinal data.Practical implications– The findings of this study inform how effectively microcredit can be marketed to youth in post-war contexts and to the other segments of BOP market.Originality/value– A unique purchase behavioural model is suggested with the mediating role of self-identity, to enhance intentions of obtaining microcredit in BOP markets, such as youth in post-war contexts. This study contributes to literature relating to purchase behaviour and self-identity, with particular reference to BOP market.
Favour and opportunity: renqing in Chinese business relationships
Authors: KHAN AMNA , Zolkiewski Judith , Murphy John 
Published: March 2016

Purpose– The purpose of this paper is to explore the impact and effect of renqing in Chinese business relationships. The research focused on a multinational organisation that is based in China.Design/methodology/approach– As the research was exploratory, a qualitative approach was adopted. The researcher was based in the organisation for a six-month period, and interviews were undertaken with purchasing managers.Findings– The findings show that the Chinese concept of renqing comprises favours and opportunities.Research limitations implications– The research is exploratory and further research is required to confirm the wider applicability of the findings.Practical implications– The findings illustrate the importance of understanding the use of both favours and opportunities in business relationship in China. The findings also indicate the importance of being sensitive to cultural factors in business relationships.Originality/value– This exploratory research indicates that previous conceptualisation of Renqing was limited, as the aspects it encompasses, favours and opportunities, were not identified. This research identifies the importance of opportunities in Chinese business relationships.
Improving customer knowledge transfer in industrial firms: how does previous work experience influence the effect of reward systems?
Authors: Korhonen-Sande Silja , Sande Jon Bingen 
Published: March 2016

Purpose
– This paper aims to improve customer knowledge management practices in industrial firms by examining the role of knowledge integration mechanisms (KIMs) and customer-oriented reward systems in non-marketing managers’ use of customer information.

Design/methodology/approach
– Cross-sectional survey data were collected from 221 R
&
D and manufacturing managers from large, Finnish industrial companies. Ordinary least squares regression with bootstrap procedures was used to test the hypotheses.

Findings
– The use of KIMs mediates the positive effect of customer-oriented reward systems on non-marketing managers’ use of customer information. However, non-marketing managers’ previous work experience in sales and marketing negatively moderates the effect of customer-oriented reward systems on the use of customer information. The use of knowledge integration systems mediates this moderation effect.

Research limitations/implications
– This paper provides empirical evidence concerning the antecedents of successful customer knowledge transfer from sales and marketing to R
&
D and manufacturing. The findings imply that non-marketing managers with T-shaped skills (previous work experience also in sales and marketing) are unlikely to increase their use of KIMs if they are exposed to customer-oriented reward systems. Hence, broadening employees’ knowledge base substitutes for using customer-oriented reward systems as a tool for improving customer information use.

Originality/value
– Building on the research on customer knowledge management, marketing’s cross-functional relationships and the motivation for knowledge transfer, this paper increases our understanding of how to develop organizational support for customer knowledge transfer. The authors consider both the impact of reward systems and their interaction with employees’ knowledge and skills.
Framing stakeholder considerations and business sustainability efforts: a construct, its dimensions and items
Authors: Svensson Goran , Høgevold Nils M. , Petzer Danie , Padin Carmen , Ferro Carlos , Klopper HB , Sosa Varela Juan Carlos , Wagner Beverly 
Published: March 2016

Purpose
– The purpose of this paper is twofold: to determine the extent to which companies’™ efforts of sustainable business practices consider stakeholders within their organisations, business networks, the marketplace and society, and to develop and test a stakeholder construct in the context of companies’™ business sustainability efforts within their business networks, the marketplace and society by identifying underlying dimensions and items.

Design/methodology/approach
– A mixed-method approach was used. First, qualitative research involving a case study approach was followed so as to describe how companies in different industries in Norway implement and manage sustainable business practices. This was followed by a quantitative research phase to empirically measure and test a stakeholder construct in the context of business sustainability efforts, which is reported here.

Findings
– The results report both an initial factor solution as well as a refined factor solution. The factor analyses confirmed five stakeholder dimensions related to business sustainability in a cross-industry sample of organisations, their business networks, marketplace and society. These include: the focal company, downstream stakeholders, societal stakeholders, market stakeholders and upstream stakeholders. The results indicate satisfactory convergent, discriminant and nomological validity, as well as reliability of each dimension.

Research limitations/implications
– The study provides a stakeholder construct in the context of business sustainability efforts in focal companies and their business networks, the marketplace and society, based upon five common dimensions. The multi-dimensional framework may be used in both qualitative and quantitative research in future. It may also be used to assess stakeholders’™ business sustainability efforts.

Practical implications
– The multi-dimensional framework is useful for practitioners to obtain an indication of stakeholders’™ business sustainability efforts in relation to focal companies and their business networks, the marketplace and society.

Originality/value
– The study provides a general stakeholder construct in the context of business sustainability efforts in business networks, the marketplace and society. The proposed framework can be incorporated in further studies and could be used to assess the general status of stakeholders’™ sustainability efforts in their networks, the marketplace and society.
The co-ordinative practices of temporary organisations
Authors: Peters Linda D , Pressey Andrew D 
Published: March 2016

Purpose– This paper aims to explore the necessary mechanisms for coordination in complex industrial networks which are temporary in nature, known as temporary organisations (TOs).Design/methodology/approach– The paper is based on two in-depth case studies conducted in the UK construction industry.Findings– The paper outlines the necessary mechanisms for coordination in TOs – referred to as “scaffolding practices” – which ensure consistency (stability in terms of thinking and action), consensus (agreement) and co-constitutiveness (personal pledges and commitments).Research limitations/implications– The study provides practical implications for situations where actors create temporary organisational specific logics. This “logic” helps explain how actors are able to undertake tasks of finite duration where members lack familiarity and have competing loyalties.Originality/value– The paper is novel in that it represents the first extant attempt to examine “temporary industrial organizations” where individuals from different (often competing) organisations collaborate on a task for a defined period and suggests how coordination may be achieved.
Trust-building processes in women’s entrepreneurship
Authors: Bogren Maria , von Friedrichs Yvonne 
Published: March 2016

Purpose– Social capital is perceived as an important driver for entrepreneurship. To support development of social capital in women’s entrepreneurship, the Swedish government supports development projects with the aim of stimulating business growth. Recent studies show that trust is an essential ingredient when designing such projects. The purpose of this paper is to further develop a theoretical model of trust-building processes by developing and trying out questions regarding trust elements and to study how projects have addressed these various trust-building elements.Design/methodology/approach– An exploratory approach was used, and a survey was conducted. A questionnaire about trust was sent to the project leaders of all 165 development projects in a Swedish government-funded programme with a response rate of 73 per cent. The data were analysed in SPSS.Findings– The results show that contextual and relational aspects should be taken into account in the trust model, and that some of the questions regarding trust elements need to be elaborated more.Originality/value– This paper further develops the construction of a proposed theoretical model of trust-building processes.
Women’s entrepreneurship in Russia: impacts from the Soviet system
Authors: Sätre Ann-Mari 
Published: March 2016

Purpose– This paper aims to analyze how surviving norms from the Soviet time continue to shape women’s entrepreneurship in contemporary Russia.Design/methodology/approach– The empirical data are based on observations and qualitative interviews in two Russian regions in 2002-2014 and also to a part on a survey from one of the regions. The analytical framework is based on Douglass North’s (1990) categorization of four main kinds of institutions which influence the way a society develops: legal rules, organization forms, enforcement and behavioural norms.Findings– The analysis shows that it is important to incorporate norms connected to women’s societal roles to the institutional theory. The survival of norms might in fact imply that women’s entrepreneurship tends to conserve the ways the system works, rather than to contributing to changing it. Although the survival of such norms tends to prevent changes, the possibility to start private businesses, on the other hand, opened up new ways for women to fulfill their different societal responsibilities.Originality/value– The paper is based on unique empirical data including some 200 interviews and observations from regular field trips to villages and small towns in Russia since the early 2000s.
Introduction article: gender perspectives on enterprising communities
Authors: Ljunggren Elisabet , Sundin Elisabeth 
Published: March 2016

Purpose– This paper introduces the special issue’s six articles with different approaches to investigating gender perspectives on enterprising communities. The papers’ approaches are presented and discussed, and the purpose of this paper is to demonstrate how they relate to the two main concepts of gender and enterprising communities.Design/methodology/approach– This paper is conceptual.Findings– Through the discussion of the articles, the concept of enterprising communities is found to be fuzzy and to contain a multitude of meanings. This paper elaborates on the community concept and its spatial and “of practice” dimensions.Originality/value– First, the paper contributes by suggesting how the enterprising community concept could be delimited. Second, the research article contributes to gender perspectives on enterprising communities. It elaborates on what gendered enterprising communities are and how gender might influence enterprising communities.