bluuebunny/crossref_metadata_2025_split huggingface dataset:
Managing knowledge to create customer service value
Authors: Martelo-Landroguez Silvia , Martin-Ruiz David 
Published: June 2016

Purpose
– The purpose of this paper is to contribute to the services management literature by identifying a sequence of the different processes of knowledge management (KM) to create customer service value.

Design/methodology/approach
– The context for the research hypotheses is the Spanish banking industry. The authors conducted a study including 76 banks and 1,832 customers of these banks. This paper uses the partial least squares method to conduct the data analysis.

Findings
– The authors find support for all the hypotheses proposed in the model. The results show that service firms that are able to apply more knowledge or apply knowledge more effectively are likely to generate more benefits for their customers, and/or reduce their sacrifices, contributing significantly to a higher perception of service value.

Research limitations/implications
– The study focusses on one particular industry in a single point in time. A longitudinal analysis of a variety of service industries would enrich the study.

Practical implications
– It is argued that KM constitutes a key capability for service firms for the delivery of service value. According to the research, if service firms want to improve the application of knowledge, it is important to focus on knowledge retention while they create new knowledge.

Originality/value
– Although a considerable amount of research has been carried out in the fields of KM and customer value, there has been less research that has taken both into consideration simultaneously. This paper addresses this gap in the literature.
What drives the intention to complain?
Authors: Lervik-Olsen Line , Andreassen Tor Wallin , Streukens Sandra 
Published: June 2016

Purpose– The purpose of this paper is to provide insight into the decision process behind whether customers complain, and to identify the effects of the situational factor credence quality in this decision process.Design/methodology/approach– A quasi-experimental design is used in which scenarios are applied in combination with a survey to test and to compare the model and its boundary conditions with existing consumer behavior models.Findings– The mental-accounting process (theory of trying to complain (TTC)) seems to be a stronger predictor than mere attitude models (theory of planned behavior) when trying to explain intention to complain. Second, anticipated justice from complaint handling is a strong driver of intention to complain. Third, in both models, subjective norms are a strong predictor of intention to complain.Practical implications– This study contributes to both theory and practice by extending existing theory and offering the TTC, and by providing practical insight for service managers.Originality/value– To the best of the authors’ knowledge, the current study is the first to compare systematically two complaint approaches explaining complaint intention: the attitude model and the mental-accounting model.
Under-over benefitting perceptions and evaluation of services
Authors: Martínez-Tur Vicente , Estreder Yolanda , Moliner Carolina , Sánchez-Hernández Rosa María , Peiró José Mª 
Published: June 2016

Purpose– In the context of service exchanges, the purpose of this paper is to examine the form of the link from under-benefitting (customers receive less than they invest) vs over-benefitting (customers receive more than they invest) perceptions to customer service evaluations. The authors assess three competing hypotheses: maximization, fairness, and the asymmetric hypotheses.Design/methodology/approach– Linear and nonlinear relationships between under-over benefitting perceptions and service evaluations are examined following a test-retest approach. These relationships are investigated in four samples from two survey studies: hotels (Time 1,n=591; Time 2,n=512) and restaurants (Time 1,n=536; Time 2,n=473).Findings– Results confirmed the existence of asymmetrical curvilinear relationships. Service evaluations improve sharply when perceptions move from under-benefitting perceptions to balanced situations. However, service evaluations do not improve in high over-benefitting situations.Practical implications– The design of employee tasks and services should avoid both under-benefitting perceptions and a disproportionate maximization of customer benefits.Originality/value– Previous research studies have investigated these types of relationships by computing linear relationships or comparing different groups of customers. The current research tests the link from under-over benefitting perceptions to customer service evaluations by also considering nonlinear relationships. This approach supports an asymmetrical curvilinear relationship that captures the complexity of service exchanges.
An investigation of characteristics affecting employment outcomes and patterns of real estate graduates
Authors: Poon Joanna 
Published: June 2016

Purpose
– The purpose of this paper is to develop a comprehensive picture of characteristics affecting the employment outcomes and patterns for real estate graduates in Australia. Furthermore, this paper benchmarks the characteristics affecting employment prospects of real estate graduates against those of built environment graduates.

Design/methodology/approach
– The data used in this paper were collected by the Australian Graduate Survey (AGS). Dimensionality reduction was used to prepare the dataset for the courses listed in the AGS data, in order to develop the simplified classifications of courses used to conduct the analysis in this paper. Dimensionality reduction was also used to prepare the dataset for the analysis of the employment outcomes and patterns for real estate and built environment graduates. Descriptive and statistical analysis methods were used to identify the difference in characteristics, such as gender, age, attendance type, mode of study, degree levels and English proficiency, for real estate and built environment graduates, the level of the influence of these characteristics on their employment outcomes and patterns and the statistical relationship between individual characteristics and employment outcomes as well as employment patterns of the graduates.

Findings
– English proficiency was found to be an important factor for real estate and built environment graduates for securing employment and it has a statistically significant impact on the employment outcomes and patterns for the graduates. Despite the fact that age and attendance type have no statistical impact on employment outcomes for real estate and built environment graduates, they were found to have statistical significant impact on their employment patterns.

Originality/value
– This is pioneering research which used official government data, such as AGS data, to provide a reliable and thorough picture of the employment outcomes and patterns for real estate and built environment graduates.
Small scale housing unit developments
Authors: Altmann Erika 
Published: June 2016

Purpose
– Some multi-owned housing developments do not appoint an external strata manager. The purpose of this paper is to highlight how governance is negotiated when there is no strata manager in place.

Design/methodology/approach
– A semi structured interview was conducted as a case study to contrast and highlight issues that occur where no strata manager is in place.

Findings
– The lack of a manager presented particular difficulties when negotiating outcomes. A market gap is identified highlighting implications for how strata managers may increase future market penetration.

Research limitations/implications
– The number and spatial occurrence of strata titled complexes operating without a formal governance structure in situ is not known. Further research needs to be undertaken in this area.

Practical implications
– The resilience of Australia’s densification policies is dependent on how owners perceive and adjust to additional layers of governance. Difficulties arise for the individual and the scheme as a whole where no formal mechanism is operational.

Social implications
– As cities become more dense, multi-owned property is increasing. Where governance mechanisms fail, or fail to be implemented, sound governance outcomes may be problematic.

Originality/value
– The issue of multi-owned property operating without or outside a governance structure has not previously been considered.
Building better HR departments
Authors: Ingham Jon , Ulrich Dave 
Published: June 2016

Purpose
The purpose of this paper is to provide answers to four questions on building a better human resources (HR) department: why?, who?, what? and how?

Design/methodology/approach
The paper is based on the accumulated experience of the co-authors.

Findings
The paper finds that better HR departments create better organizations and will often do this by enabling better relationships between the people working in them. Developing the right relationships is also an increasingly important part of creating an effective HR organization.

Research limitations/implications
Much attention has been spent on developing HR professionals. The authors also want to make HR departments better. This paper steers future research on HR effectiveness in this direction.

Practical implications
Senior HR leaders charged with improving their HR department may do so with the roadmap offered by the authors.

Originality/value
For businesses to receive full value from HR, it is very important to upgrade the quality of HR professionals. It is even more important to upgrade HR departments. This paper suggests how this can be done.
‘PrEP is not ready for our community, and our community is not ready for PrEP’: pre‐exposure prophylaxis for HIV for people who inject drugs and limits to the HIV prevention response
Authors: Guise Andy , Albers Eliot Ross , Strathdee Steffanie A. 
Published: June 2016

AbstractBackground and aimsPre‐exposure prophylaxis for HIV, or ‘PrEP’, is the use of antiretroviral medicines by people who are HIV‐negative to protect themselves against acquiring HIV. PrEP has shown efficacy for preventing HIV acquisition. Despite the potential, many concerns have been voiced by people who inject drugs (PWID) and their organizations. There is a need to engage with these views and ensure their integration in to policy and strategy. This paper presents PWID views on PrEP to foster the uptake of these opinions into scientific and policy debate around PrEPMethodsCritical analysis of a report of a community consultation led by the International Network of People who Use Drugs (INPUD).ResultsThe INPUD report highlights enthusiasm from PWID for PrEP, but also three main concerns: the feasibility and ethics of PrEP, its potential use as a substitute for other harm reduction strategies and how a focus on PrEP heralds a re‐medicalization of HIV. Each concern relates to evidenced gaps in essential services or opposition to harm reduction and PWID human rights.ConclusionsPeople who use drugs have fundamental concerns about the potential impacts of pre‐exposure prophylaxis for HIV which reflect a ‘fault line’ in HIV prevention: a predominance of biomedical approaches over community perspectives. Greater community engagement in HIV prevention strategy is needed, or we risk continuing to ignore the need for action on the underlying structural drivers and social context of the HIV epidemic.
Use of new imaging in detecting and monitoring ocular manifestations of the mucopolysaccharidoses
Authors: Javed Ahmed , Aslam Tariq , Ashworth Jane 
Published: June 2016

AbstractThe aim of this review is to summate the eye involvement in patients with mucopolysaccharidoses (MPS) using current ocular imaging techniques, their advantages and disadvantages and how they may aid diagnosis, management and monitoring. We critically reviewed the current literature surrounding MPS and recent imaging technology as well as histology. Primary searches of PubMed and Web of Science were performed. We reviewed all papers on the topic published and summarized the findings of each medical device as well as the advantages and disadvantages of using these for the MPS patient. We discussed the potential of each of these devices to monitor potential ocular pathology in the MPS cohorts in the order of MPS subtype. We reviewed imaging techniques involving use of the Iris Camera, Pentacam, Optical Coherence Tomography (OCT) as well as ultrasound and Heidelberg OCT. The need for reliable objective quantification of eye findings in MPS has led to utilization of new imaging technologies described here, and future use will enhance our understanding of the unique eye features in MPS. In particular, we note that the Pentacam and iris camera are able to provide objective measurements of corneal haze and monitor ocular response to treatment.
Design, synthesis, and structure–activity relationship studies of novel pleuromutilin derivatives having a piperazine ring
Authors: Luo Jian , Yang Qiu‐E , Yang Yuan‐Yuan , Tang You‐Zhi , Liu Ya‐Hong 
Published: June 2016

A series of novel pleuromutilin derivatives possessing piperazine moieties were synthesized under mild conditions. The in vitro antibacterial activities of these derivatives against Staphylococcus aureus and Escherichia coli were tested by the agar dilution method. Structure–activity relationship studies resulted in compounds 11b, 13b, and 14a with the most potent in vitro antibacterial activity among the series (minimal inhibitory concentration = 0.0625–0.125 μg/mL). The binding of compounds 11b, 13b, and 14a to the E. coli ribosome was investigated by molecular modeling, and it was found that there is a reasonable correlation between the binding free energy and the antibacterial activity.
Maintaining weight loss after bariatric surgery: when the spectator role is no longer enough
Authors: Jones L. , Cleator J. , Yorke J. 
Published: June 2016

SummaryBariatric (weight loss) surgery is the gold standard treatment for severe obesity. Concern exists that patients are regaining weight in the longer term. Success and cost‐effectiveness of surgery are threatened due to the re‐emergence of related conditions such as diabetes. This exploratory qualitative study investigates patients’ expectations and experiences of weight regain (WR) 2 years or more after Roux‐en‐Y gastric bypass (RYGB). Ten participants (two men and eight women) who experienced WR were interviewed between 2 and 6 years following surgery. Findings highlight that participants reacted to initial weight loss as passive spectators and were unprepared for subsequent WR. Their tolerability of WR reduced as the amount of regain increased, suggesting a ‘line of tolerance’ for WR. WR was influenced by a new vulnerability arising from weight loss over time, and participants struggled to manage their own weight actively as surgical effects waned. They considered self‐management skills, and carer and professional support to be limited at the time when WR was most likely to occur. Degrees of tolerability are noted in individuals regaining weight after RYGB. More studies are needed to further understand these problems. Pre‐ and post‐operative support and teaching patients self‐management skills may be helpful to minimize WR.
Educating medical students in oral health care: current curriculum and future needs of institutions in Malaysia and Australia
Authors: Ahmad M. S. , Abuzar M. A. , Razak I. A. , Rahman S. A. , Borromeo G. L. 
Published: June 2016

AbstractPoor oral health has been associated with compromised general health and quality of life. To promote comprehensive patient management, the role of medical professionals in oral health maintenance is compelling, thus indicating the need for educational preparation in this area of practice. This study aimed to determine the extent of training in oral health in Malaysian and Australian medical schools. An audio‐recorded semi‐structured phone interview involving Academic Programme Directors in Malaysian (n = 9, response rate=81.8%) and Australian (n = 7, response rate = 35.0%) medical schools was conducted during the 2014/2015 and 2014 academic years, respectively. Qualitative data was analysed via thematic analysis, involving coding and grouping into emerging themes. Quantitative data were measured for frequencies. It was found that medical schools in Malaysia and Australia offered limited teaching of various oral health‐related components that were mostly integrated throughout the curriculum, in the absence of structured learning objectives, teaching methodologies and assessment approaches. Barriers to providing oral health education included having insufficient expertise and overloaded curriculum. As medical educators demonstrated support for oral health education, collaboration amongst various stakeholders is integral to developing a well‐structured curriculum and practice guidelines on oral health management involving medical professionals.
The pink hibiscus mealybug, Maconellicoccus hirsutus (Green) (Hemiptera: Coccomorpha: Pseudococcidae), a new threat to Israel's agriculture and horticulture
Authors: Spodek M. , Watson G. W. , Mendel Z. 
Published: June 2016

The invasive mealybug Maconellicoccus hirsutus (Green) (Hemiptera: Coccomorpha: Pseudococcidae) is reported in Israel for the first time. This damaging mealybug was detected in two locations in Northern Israel on various ornamental plants. Its principal parasitoids, Anagyrus kamali Moursi and Gyranusoidea indica Shafee (Hymenoptera: Encyrtidae), were both recovered from the collected samples. Maconellicoccus hirsutus is highly polyphagous but particularly thrives on members of the plant families Fabaceae, Malvaceae and Moraceae.
Daytime warming lowers community temporal stability by reducing the abundance of dominant, stable species
Authors: Yang Zhongling , Zhang Qian , Su Fanglong , Zhang Chunhui , Pu Zhichao , Xia Jianyang , Wan Shiqiang , Jiang Lin 
Published: June 2016

AbstractDaytime warming and nighttime warming have the potential to influence plant community structure and ecosystem functions. However, their impacts on ecological stability remain largely unexplored. We conducted an eight‐year field experiment to compare the effects of daytime and nighttime warming on the temporal stability of a temperate steppe in northern China. Our results showed that the cover and stability of dominant species, stability of subordinate species, and compensatory dynamics among species strongly influenced community‐level stability. However, daytime, but not nighttime, warming significantly reduced community temporal stability mainly through the reduction in the abundance of dominant, stable species. These findings demonstrate the differential effects of daytime and nighttime warming on community stability and emphasize the importance of understanding the changes of dominant species for accurately predicting community dynamics under climate warming.
Characterization of a novel HLA‐B*40 allele, HLA‐B*40:186:02, by cloning and sequencing
Authors: Wang W. Y. , Zhang W. , Cai J. H. , Zhu F. M. , Tian W. 
Published: June 2016

SummaryA novel HLA‐B*40 variant, HLA‐B*40:186:02, has been identified by cloning and sequencing in a southern Chinese Han population. Aligned with HLA‐B*40:01:01, HLA‐B*40:186:02 has a nonsynonymous cytosine mutation at nucleotide position 165 in exon 2, leading to amino acid change from glycine to arginine at codon 56. It differs from HLA‐B*40:186:01 by a synonymous change (adenine to cytosine) at position 165 in exon 2.
A novel HLA‐B allele, HLA‐B*35:279, identified by sequencing‐based typing in a Czech patient
Authors: Mrazek F. , Onderkova J. , Königova N. , Siffnerova V. , Vrana M. , Ambruzova Z. , Skoumalova I. , Petrek M. , Raida L. 
Published: June 2016

SummaryThe identification of a novel HLA‐B*35:279 allele in a Czech patient is described. This allele is identical to the B*35:03:01 variant except the G/A nucleotide exchange at position 652 of the HLA‐B gene that corresponds to the amino acid substitution from valine to isoleucine in alpha 3 domain of the HLA‐B antigen.
ICT and Intellectual Disability: A Survey of Organizational Support at the Municipal Level in Sweden
Authors: Ramsten Camilla , Marmstål Hammar Lena , Martin Lene , Göransson Kerstin 
Published: June 2016

BackgroundYoung adults today have grown up in a society where information and communication technology (ICT) support empowerment and social participation. Young adults with mild‐to‐moderate intellectual disability are at risk for marginalization by the digital divide. The aim was to map and describe how municipal organizations in Sweden organize support in terms of policy and strategies to enable the use of ICT in social care for adults with a mild‐to‐moderate intellectual disability.MethodsA quantitative, cross‐sectional survey including all municipalities in Sweden (n = 290) was conducted (response rate: 51%, n = 147). Descriptive statistics were used.ResultsFindings indicate a lack of organizational support for staff as well as for young adults with mild‐to‐moderate intellectual disability.ConclusionMunicipalities request more knowledge about strategies for making ICT available. Despite the lack of comprehensive strategies for ICT, some Swedish municipalities have taken the initiative in this area.
p120‐catenin is necessary for neuroprotection induced by CDK5 silencing in models of Alzheimer's disease
Authors: Uribe‐Arias Alejandro , Posada‐Duque Rafael Andrés , González‐Billault Christian , Villegas Andrés , Lopera Francisco , Cardona‐Gómez Gloria Patricia 
Published: June 2016

AbstractCyclin‐dependent kinase 5 (CDK5) plays important roles in synaptic function. Its unregulated over‐activation has been, however, associated with neurodegeneration in Alzheimer's disease. Our previous studies revealed that CDK5 silencing ameliorates tauopathy and spatial memory impairment in the 3xTgAD mouse model. However, how CDK5 targeting affects synaptic adhesion proteins, such as those involved in the cadherin/catenin system, during learning and memory processes is not completely understood. In this study, we detected reduced expression of p120 catenin (p120 ctn), N‐cadherin, and β‐catenin in the brain of human Alzheimer's disease patients, in addition to a reduced PSD95 and GluN2B protein levels in a 3xTgAD mouse model. Such decrease in synaptic proteins was recovered by CDK5 silencing in mice leading to a better learning and memory performance. Additionally, CDK5 inhibition or knockout increased p120 ctn levels. Moreover, in a glutamate‐induced excitotoxicity model, CDK5 silencing‐induced neuroprotection depended on p120 ctn. Together, those findings suggest that p120 ctn plays an important role in the neuronal dysfunction of Alzheimer's disease models and contributes to CDK5 silencing‐induced neuroprotection and improvement of memory function.
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p120ctn is part of the synaptic adhesion molecular complex N‐cadh/p120ctn/B‐ctn/PSD95, and it has a pivotal role in cell adhesion stabilization and dendritic spine modulation. Our data show that synaptic adhesion complex is affected in AD human brains and in AD models. This complex is recovered by the silencing of CDK5, preventing memory dysfunction in an AD mice model and contributing to the neuroprotection in a depend‐mode of p120ctn.