bluuebunny/crossref_metadata_2025_split huggingface dataset:
Effect of information content and form on customers’ attitude and transaction intention in mobile banking
Authors: S. Sreejesh , M.R. Anusree , Mitra Amarnath 
Published: September 2016

PurposeAlthough research on mobile banking (M-banking) is an emerging field, the current understanding of the information characteristics of M-banking, such as information content and form and its impacts on customers’ attitude and transaction intention toward the same is limited. Furthermore, no study to date has examined how users’ privacy evaluation regarding the use of M-banking (i.e. users’ perceived privacy concern) influences their processing of information to create attitude and subsequent transaction intention. The purpose of this paper is to attempt to narrow this research gap by investigating the process through and conditions under which the customers’ evaluation of M-banking information content and form contributes to the development of transaction intention.Design/methodology/approachA self-administered survey on the users of M-banking was performed to collect the response. Mediation analyses followed by conditional process analyses were carried out to test the proposed set of hypotheses.FindingsThe results show that users’ favorable evaluation of M-banking information content and form creates transaction intention through favorable attitude toward M-banking. However, this relationship is found to be moderated by their perceived privacy concern, as users with high privacy concern do not process information content and form favorably, i.e., their attitude and transaction intention are found to be less, as compared to users with low perceived privacy concern.Originality/valueDrawing on literature from areas, such as information processing, internet banking, marketing and psychology, the paper develops an understanding of the role of information characteristics of M-banking in determining users’ transaction intention via user attitude. Furthermore, this is the first study that shows how information characteristics differently influence users’ attitude and transaction intention based on their perceived privacy concern.
The role of customer brand engagement and brand experience in online banking
Authors: Khan Imran , Rahman Zillur , Fatma Mobin 
Published: September 2016

PurposeThe purpose of this paper is to examine the extent to which the customer-brand engagement influences the brand satisfaction and the brand loyalty in an online banking context. It further explores the role of the online brand experience as a mediating variable amidst the relationship of customer-brand engagement with brand satisfaction and brand loyalty.Design/methodology/approachThis study has used 348 responses been collected through an online survey which was conducted among various online bank customers in Delhi, the national capital of India. The responses were analyzed by the means of the confirmatory factor analysis and structural equation modeling.FindingsThe results of online survey show that customer-brand engagement positively influences online brand experience. The effects of customer-brand engagement on brand satisfaction and brand loyalty are partially mediated by the online brand experience. Mediation of online brand experience produces the stronger effects as compared to those direct effects of the customer-brand engagement on the brand satisfaction and the brand loyalty.Practical implicationsThis study suggests bank managers to develop strategies that could be able to increase the levels of the customer-brand engagement in an online setting because of its scheduled effects on the online brand experiences and the consumer behavioral outcomes.Originality/valueThis research is the first-of-its-kind that examines the effect of customer-brand engagement on the customers’ brand experience, brand satisfaction and brand loyalty in the online banking context.
Technical efficiency of Microfinance Institutions (MFIs)
Authors: Gebremichael Bereket Zerai , Gessesse Hailemichael Tesfay 
Published: September 2016

Purpose
The paper aims to evaluate the technical efficiency of African Microfinance Institutions (MFIs) and examine if there is performance difference by ownership type.

Design/methodology/approach
The paper applies stochastic frontier analysis (SFA) assuming that the translog production functions to estimate the technical efficiency of 134 Microfinance Institutions operating in 36 African countries. The parametric SFA is preferred over the non-parametric, as it captures the random and inefficiency effects. Though the suitable approach is SFA, for the purpose of consistency and robustness of the results, the alternative data envelopment analysis (DEA) approach is also run and the results are compared with those derived from SFA.

Findings
In our analysis we have found that African MFIs are technically inefficient. The average technical efficiency for the sample institutions is 0.489, which is quite low and suggests that on average, African MFIs are achieving only 48.9 per cent of the maximum achievable output. Our results also revealed the presence of significant technical inefficiencies with considerable differences in inefficiency among the MFIs. Further, we found statistically significant difference in the efficiency performance among the different ownership types of MFIs. More importantly, the NGO and non-bank financial institutions are relatively more efficient, while the cooperatives/credit unions are the least efficient.

Research limitations/implications
The study contributes to the continuing debate on the effect of ownership type on performance of institutions. Moreover, it indicates the importance of using certain approaches and complementing them with other alternatives for a better insight.

Practical implications
The study found that the least efficient type of MFIs are the cooperatives/credit unions. This might be related to the nature of these institutions where the members are owners and borrowers. This might affect efficiency negatively, although it may somehow address the agency problem.

Originality/value
This paper provides an evidence on efficiency performance of African MFIs, taking a large data set and applying SFA. DEA was also used to complement the SFA results. It provides useful empirical evidence and perspective on this important issue for policy makers and analysts.
Repurchase intention in the Chinese e-marketplace
Authors: Bao Haijun , Li Boying , Shen Jiaying , Hou Fangfang 
Published: September 2016

Purpose
Retaining customers is very important for the survival of e-commerce sellers. The purpose of this paper is to investigate the roles of computer-mediated communication (CMC) tools, interactivity, trust and perceived effectiveness of e-commerce institutional mechanisms (PEEIM) in influencing customer’s repurchase intention in the Chinese online e-commerce marketplace.

Design/methodology/approach
The research model is empirically tested using survey data analyzed with partial least squares structural equation modeling.

Findings
This study confirms the positive relation between customer satisfaction and trust in the seller, which further contributes to repurchase intention. Results also support the positive influences of effective use of an instant messenger and feedback system on customer perceived interactivity, which helps enhance trust in the seller. PEEIM demonstrates interesting results regarding its moderating effects.

Research limitations/implications
In the future, researchers can extend the study to other e-commerce platforms and take trust transfer effects and product categories into consideration.

Practical implications
This study highlights the importance to manage trust, PEEIM, interactivity and CMC tools in e-commerce platforms, assisting practitioners to develop appropriate business strategies and processes to retain customers.

Originality/value
This study extends previous investigations by integrating trust and PEEIM with interactivity and testing the model in the context of the Chinese online marketplace.
Technological, Organisational, and Environmental drivers for enterprise systems upgrade
Authors: Feldman Gerald , Shah Hanifa , Chapman Craig , Amini Ardavan 
Published: September 2016

Purpose
Enterprise systems (ES) upgrade is a complex phenomenon, yet it is possible to reduce the complexity through understanding of the upgrade drivers. The purpose of this paper is to investigate the various upgrade drivers, in order to provide a detailed understanding of the factors driving upgrade decisions.

Design/methodology/approach
This research is grounded in a qualitative survey design. It utilises a web-based survey questionnaire and semi-structured interviews to collect data from 41 respondents representing 23 large organisations. The data were qualitatively analysed and coded to identify the various drivers and their influence on ES upgrade decisions.

Findings
The findings suggest that the upgrade decisions are dependent on establishing the need to upgrade, which is influenced by various drivers and stakeholders interests. In addition, the findings suggest that organisations would only opt to upgrade when benefits are aligned with the upgrade and when the decision makes business sense.

Research limitations/implications
In this paper, the authors propose that there is a relationship between the upgrade drivers and the upgrade strategy. However, qualitative studies can only formulate logical generalisations. Hence, future research could explore these associations through a quantitative study in order to provide probabilistic generalisation that offers either similar or conflicting arguments applicable to ES upgrade phenomenon.

Originality/value
This paper provides an alternative classification of upgrade drivers, and conceptualises an association between upgrade drivers and the upgrade strategy, which in turn facilitates minimising disruptions and upgrade risks.
Management of linked knowledge in industrial maintenance
Authors: Pistofidis Petros , Emmanouilidis Christos , Papadopoulos Aggelos , Botsaris Pantelis N. 
Published: September 2016

Purpose
Field expertise in industry is often poorly recorded and unexploited. The purpose of this paper is to introduce a methodology and tool that incorporates a knowledge validation loop to leverage upon human-contributed field observations in industrial maintenance management. Starting from a failure mode, effects and criticality analysis (FMECA) model, it defines a collaborative process that links FMECA knowledge with field maintenance practice.

Design/methodology/approach
A metadata management system is designed to encourage staff involvement in enriching knowledge with field observations. The process supports easy feedback and collaborative annotation and is pilot tested via an industrial case study.

Findings
Streamlining FMECA validation is welcomed by maintenance staff, empowering them to exert more control over the management, usage and versioning of reference knowledge.

Research limitations/implications
The methodology for metadata management in industrial maintenance enables staff participation in a collaborative knowledge enrichment process. Metadata management is a pre-cursor and therefore an important step to drive future analytics.

Practical implications
Industry personnel are more inclined to contribute to organisational knowledge if the process is based on reference knowledge and requires minimal interaction.

Social implications
Facilitating individual contribution to collective knowledge strengthens the sense that each staff member can have organisational impact.

Originality/value
The paper introduces a methodology and tool to stimulate human-contributed knowledge in industrial maintenance, strengthening collaborative organisation knowledge flows.
Interactive effects of external knowledge sources and internal resources on the innovation capability of Chinese manufacturers
Authors: Wang Zhiqiang , Wang Qiang , Zhao Xiande , Lyles Marjorie A. , Zhu Guilong 
Published: September 2016

PurposeChinese firms were operating within a closed economic environment before the “opening up” in the late 1970s, but it has only been in the late 1990s that China has recognized the importance of innovation. The Chinese government has attempted to rectify this liability by providing funding to assist Chinese firms in developing innovation capability by increasing R&D collaborations and employing external experts. The purpose of this paper is to study the innovation of Chinese firms by examining how internal and external resources interactively impact the innovation capability.Design/methodology/approachPanel data collected from Chinese manufacturers are used to test the hypothesized relationships.FindingsThe results have shown that the interplay between internal and external resources exhibits differential patterns of impact on innovation capability. The authors discover different moderating patterns of the two types of external resources: visiting experts are helpful in enhancing the effects of internal human resources, while R&D collaborations are useful in exploiting internal financial and physical resources, even when the main effect of financial resources on innovation capability is not significant.Originality/valueThe study contributes to the literature by providing empirical evidences on the roles of absorbed external resources and knowledge to catalyze internal resources in building up innovation capability in an emerging economy.
How organisations leverage Big Data: a maturity model
Authors: Comuzzi Marco , Patel Anit 
Published: September 2016

Purpose
While it is commonly recognised that Big Data have an immense potential to generate value for business organisations, appropriating value from Big Data and, in particular, Big Data-enabled analytics is still an open issue for many organisations. The purpose of this paper is to develop a maturity model to support organisations in the realisation of the value created by Big Data.

Design/methodology/approach
The maturity model is developed following a qualitative approach based on literature analysis and semi-structured interviews with domain experts. The completeness and usefulness of the model is evaluated qualitatively by practitioners, whereas the applicability of the model is evaluated by Big Data maturity assessments in three real-world organisations.

Findings
The proposed maturity model is considered exhaustive by domain experts and has helped the three assessed organisations to develop a more critical understanding of the next steps to take.

Originality/value
The maturity model integrates existing industry-developed maturity models into one single coherent Big Data maturity model. The proposed model answers the call for research on Big Data to abstract from technical issues to focus on the business implications of Big Data initiatives.
Does guanxi in China always produce value? The contingency effects of contract enforcement and market turbulence
Authors: Qian Liping , Yang Pianpian , Li Yao 
Published: September 2016

Purpose
The purpose of this study is to reconcile the positive, non-significant and even negative effects of guanxi on firm performance from two aspects. First, it explores the linear and curvilinear relationships between guanxi and distinct performance dimensions. Second, it examines the moderating effects of both exchange-related behavioral risk (reflected by contract enforcement in this study) and market-related environmental risk (reflected by market turbulence in this study) on the above relationship.

Design/methodology/approach
Based on data for 206 samples collected from distributors of house furnishings, computers and their components, a moderated regression is used to test the hypotheses.

Findings
The empirical test generally supports the conceptual model and demonstrates three findings. First, guanxi has a linear, positive effect on financial performance and an inverted U-shaped effect on strategic performance. Second, contract enforcement decreases the effect of guanxi on financial performance and enhances its effect on strategic performance. Third, market turbulence enhances the effect of guanxi on financial performance and weakens its effect on strategic performance.

Research limitations/implications
First, this study collects data only from China. Future studies should collect data from other emerging markets to allow for either model validation or cross-country comparisons. Second, the data come only from buyers, and suppliers’ viewpoints are not included. Third, in addition to contract enforcement and market turbulence, other important contingencies should be considered in the guanxi–performance link.

Practical implications
The results provide important implications for managers to manage guanxi in an emerging economy. Managers should be very clear about their primary goal (i.e. pursuing short-term financial revenue or long-term strategic targets); next, they should understand how to match guanxi with various levels of contract enforcement and market turbulence to achieve that goal.

Originality/value
First, prior research has documented guanxi’s role in channel relationships, but it has not achieved consistent conclusions. Second, although existing studies have analyzed the contingencies of guanxi at the firm level, market level and institutional level, another important contingency “the dyadic relationship condition” is rarely considered. Third, although the extant research has realized the value of guanxi contingent on various market conditions, conflicting views exist. This study contributes by addressing these issues.
The successful family reintegration of street-connected children: application of attachment and trauma theory
Authors: Schrader-McMillan Anita , Herrera Elsa 
Published: September 2016

PurposeThe purpose of this paper is to identify elements of success in the family reintegration of children with street connections who have experienced chronic violence and loss in the context of poverty. This paper outlines the application of complex trauma theory into a practice model developed by the JUCONI Foundation in Puebla, Mexico to help children and families prepare and manage reintegration.Design/methodology/approachThis is a 15-month qualitative study involving semi-structured interviews with families and boys at three stages: preparing for return, in the first three months of reintegration and successfully reintegrated. The study comprises interviews with frontline workers and focus group discussions with the project team. In addition, six youths who did not return to their families were interviewed.FindingsThe study focuses on an attachment and trauma-based approach to family reintegration of street-connected children outside parental care. The findings highlight the need for careful preparation of both child and families (including siblings/extended family) prior to reunification. Preparation needs to focus on resolving the underlying problems that have led to the child being on the street and “phased” reintegration (beginning with visits to the family) is recommended. Follow-up visits/family work by staff are usually essential to ensure that child/youth and family adjust to each other. The theoretical framework and rationale behind the use of the tools and strategies described needs to be understood, so that they are used intentionally and consistently.Research limitations/implicationsThe study cohort involved only boys and other factors are likely to affect the reintegration of girls. The study took place in Mexico only and methods used by JUCONI need to be tested in other contexts.Practical implicationsThe integration of children without parental care into families is an issue of critical interest, but there is currently very limited research or guidance on reintegration of children who have lived on the street, especially in low and middle income countries. The study should be of interest to practitioners interested in assessing whether safe and sustainable reintegration is possible and facilitating this. The paper may be of interest to practitioners working with children growing up without parental care who do not have “street connections”, but who have experienced chronic violence and loss.Originality/valueThis is the first study to describe the application of an attachment and trauma perspective to work with children who have lived on the street.
Revisiting estimation methods of business zakat and related tax incentives
Authors: Obaidullah Mohammed 
Published: September 2016

Purpose
Available zakat accounting standards as well as the laws governing business zakat suggest that the adjusted net working capital or the adjusted growth capital of a business may be regarded as the base for computation of its zakat liability. The apparent consensus follows from the fiqhi prescription of imposing zakat on urud al-tijarah or the inventory of goods available for trade. Some contemporary scholars however question the rationale underlying this method and argue that the objectives of the Shariah are better met by seeking recourse to alternative methods of zakat determination for business organizations. There is therefore a need to revisit the issues and subject them to fresh scrutiny in terms of economic rationality and consistency.

Design/methodology/approach
The paper examines the arguments of the “orthodox” school as well as those of some contemporary scholars on alternative methods of computing business zakat. It also undertakes a comprehensive review of the laws of zakat as they are related to businesses and the related accounting pronouncements along with their underlying rationale. As the issue of incentivizing zakat payment is an important one, and it is often linked to provision of tax benefits, the paper examines a few suggestions in this regard.

Findings
On examination of specific suggestions – specifically, of treating earnings as zakat base – to scrutiny in terms of economic rationality and consistency, the authors argue that the “orthodox” position is not only consistent but also makes enormous economic sense. Further, the issue of incentivizing zakat payment and that of lack of harmonization between business zakat accounting and taxation need not be and should not be resolved by making changes in the former because the same has a sound Shariah basis. It can be easily resolved, if need be, by making changes in methods of taxation (tax deduction or tax rebate) and base them on specific items in the balance sheet or the income statement.

Practical implications
The paper provides useful insights to policy makers who are concerned about the huge gap between actual and potential collection of zakat and are considering tax reforms for incentivizing business zakat mobilization. It highlights the diversity in practices relating to zakat computation and related taxation across Muslim countries.

Originality/value
The paper searches for and observes consistency and compatibility between the orthodox Shariah-legal position and several accounting and taxation-related policies relating to business zakat. The policy prescriptions are expected to rejuvenate and strengthen the global zakat sector.