bluuebunny/crossref_metadata_2025_split huggingface dataset:
Ethnic stereotyping in service provision
Authors: Gill Tripat , Kim Hae Joo , Ranaweera Chatura 
Published: March 2017

Purpose
The purpose of this paper is to investigate the expectations and evaluations of services provided by members of an ethnic minority using the lens of ethnic stereotypes. The authors also examine how ethnic service providers (ESPs) are evaluated by customers from the majority group vs the same ethnic group as the provider.

Design/methodology/approach
In Study 1, the authors measure the stereotypes about skills, abilities, and typical professions associated with different ethnic groups (i.e. Chinese, South Asians and white). The authors then measure the effect of these stereotypes on the performance expectations from ESPs in different professional services. In Study 2, the authors manipulate the service domain (stereotypical vs counter-stereotypical) and the level of service performance (good: above average performance vs mediocre: below average) of a Chinese ESP, and subsequently measure the evaluation of the ESP by the same ethnic group (Chinese) vs majority group (white) participants.

Findings
Performance expectations from ESPs closely match the stereotypes associated with the ethnic group. But the performance of an ESP (especially mediocre-level service) is evaluated differently by the same ethnic group vs majority group customers, depending upon the domain of service. A Chinese ESP providing mediocre service in a stereotypical domain (martial arts instructor) is evaluated more critically by same ethnic group (Chinese) participants as compared to white participants. In contrast, a Chinese ESP providing mediocre service in a counter-stereotypical domain (fitness instructor) is evaluated more favourably by same ethnic group (Chinese) participants as compared to white participants. There is no such difference when performance is good.

Research limitations/implications
It is a common practice to employ ESPs to serve same ethnic group customers. While this strategy can be effective in a counter-stereotypical domain even if the ESP provides mediocre service, the findings suggest that this strategy can backfire when the performance is mediocre in a stereotypical service domain.

Practical implications
The results demonstrate the need for emphasizing outcome (vis-à-vis interaction) quality where ESPs are employed to serve same ethnic group customers in a stereotypical service setting. However, when an ESP is offering a counter-stereotypical service, the emphasis needs to be more on the interpersonal processes (vis-à-vis outcome). Firms can gain by taking this into account in their hiring and training practices.

Originality/value
Prior research has primarily used cultural distance to examine inter-cultural service encounters. The authors show that ethnic stereotypes pertaining to the skills and abilities of an ESP can affect evaluations beyond the role of cultural distance alone.
Why do satisfied customers defect? A closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Authors: Chuah Stephanie Hui-Wen , Rauschnabel Philipp A. , Marimuthu Malliga , Thurasamy Ramayah , Nguyen Bang 
Published: March 2017

Purpose
The purpose of this paper is to go beyond satisfaction as an indicator of customer loyalty and propose a holistic model of service switching in a mobile internet setting. The model, which reflects both barriers and inducements of switching, is developed based on the “mooring” and “pull” concepts in the migration literature.

Design/methodology/approach
Focusing on Generation Y mobile internet subscribers, the study analyzed a total of 417 usable questionnaire responses. Partial least squares structural equation modeling was used to test the research model.

Findings
The results show that first, satisfaction and switching barriers (i.e. a focal firm’s marketing innovation initiatives, switching costs, inertia, and local network effects) are positively related to customer loyalty; second, switching barriers have a stronger influence on customer loyalty compared with satisfaction; third, switching inducements (i.e. competitors’ marketing innovation initiatives, alternative attractiveness, variety-seeking tendencies, and consumers’ susceptibility to social reference group influence) is negatively related to customer loyalty and the relationship is weaker when perceived switching barriers are high.

Originality/value
This study empirically validates multidimensional scales of switching barriers and inducements from a more nuanced perspective, and specifies them as reflective-formative type II models. This study is among the first to use opposing dimensions to measure switching barriers and its counterpart. Hence, it illustrates how the two contrasting mechanisms can coexist in the minds of mobile internet subscribers.
Stimulating employee ambidexterity and employee engagement in SMEs
Authors: Ajayi Oluseyi Moses , Odusanya Kayode , Morton Susan 
Published: March 2017

PurposeThe purpose of this paper is to contribute to the emerging theory of ambidexterity by developing measures to assess employee ambidexterity. Specifically, it identifies and tests the importance of the relationship between the organisational context and employee ambidexterity within small and medium enterprises (SMEs).Design/methodology/approachThe research used a survey method to investigate SMEs in Nigeria. Two hundred SMEs were selected from across Nigeria to participate in the study and 72 companies responded, representing a 36 per cent response rate. The study sample comprised 398 shop-floor employees from 72 small and medium-sized manufacturing and service organisations.FindingsThe paper tests a model that sheds insight into the linkages between the organisational context, employee ambidexterity and employee engagement. Specifically, the model portrays significant relationships that exist between organisational context, employee ambidexterity and employee engagement. The results show that understanding the appropriate organisational contexts improves employee ambidexterity. Therefore, SMEs with the appropriate organisational contexts for employee ambidexterity and employee engagement will increase their potential for growth and survival.Originality/valueThe paper develops a conceptual model of the organisational context that improves employee ambidexterity and employee engagement.
Social influence of hubs in information cascade processes
Authors: Kim Joohyun , Kwon Ohsung , Lee Duk Hee 
Published: March 2017

PurposeThe purpose of this paper is to explore how hubs’ social influence on social network decisions can cause the behavior of information cascades in a market.Design/methodology/approachThe authors establish understanding of the fundamental mechanism of information cascades through a computational simulation approach.FindingsEigenvector centrality, betweenness centrality, and PageRank are statistically correlated with the occurrence of information cascades among agents; the hubs’ incorrect decisions in the early diffusion stage can significantly cause misled shift cascades; and the bridge role of hubs is more influential than their pivotal position role in the process of misled shift cascades.Originality/valueThis implication can be extendable in the field of marketing, sequential voting, and technology, or innovation adoption.
The data-literature interlinking service
Authors: Burton Adrian , Koers Hylke , Manghi Paolo , La Bruzzo Sandro , Aryani Amir , Diepenbroek Michael , Schindler Uwe 
Published: March 2017

Purpose
Research data publishing is today widely regarded as crucial for reproducibility, proper assessment of scientific results, and as a way for researchers to get proper credit for sharing their data. However, several challenges need to be solved to fully realize its potential, one of them being the development of a global standard for links between research data and literature. Current linking solutions are mostly based on bilateral, ad hoc agreements between publishers and data centers. These operate in silos so that content cannot be readily combined to deliver a network graph connecting research data and literature in a comprehensive and reliable way. The Research Data Alliance (RDA) Publishing Data Services Working Group (PDS-WG) aims to address this issue of fragmentation by bringing together different stakeholders to agree on a common infrastructure for sharing links between datasets and literature. The paper aims to discuss these issues.

Design/methodology/approach
This paper presents the synergic effort of the RDA PDS-WG and the OpenAIRE infrastructure toward enabling a common infrastructure for exchanging data-literature links by realizing and operating the Data-Literature Interlinking (DLI) Service. The DLI Service populates and provides access to a graph of data set-literature links (at the time of writing close to five million, and growing) collected from a variety of major data centers, publishers, and research organizations.

Findings
To achieve its objectives, the Service proposes an interoperable exchange data model and format, based on which it collects and publishes links, thereby offering the opportunity to validate such common approach on real-case scenarios, with real providers and consumers. Feedback of these actors will drive continuous refinement of the both data model and exchange format, supporting the further development of the Service to become an essential part of a universal, open, cross-platform, cross-discipline solution for collecting, and sharing data set-literature links.

Originality/value
This realization of the DLI Service is the first technical, cross-community, and collaborative effort in the direction of establishing a common infrastructure for facilitating the exchange of data set-literature links. As a result of its operation and underlying community effort, a new activity, name Scholix, has been initiated involving the technological level stakeholders such as DataCite and CrossRef.
The market impact of the involvement of the EU/ECB/IMF in crisis-affected countries during the European sovereign debt crisis
Authors: Kousenidis Dimitrios V. 
Published: March 2017

Purpose
This paper aims to examine whether the release of news about policy interventions by the troika [European Union (EU)/the European Central Bank (ECB)/International Monetary Fund (IMF)] in the crisis-affected EU countries (Cyprus, Greece, Ireland, Italy, Portugal and Spain) and whether the policy responses of these countries’ governments had impacts on the return and risk of stocks in the financial and real-economy sectors of these countries.

Design/methodology/approach
The paper uses a broad set of news announcements concerning the troika authorities’ policy interventions and the policy responses of the affected Eurozone states’ governments. To test for the risk and return effects of these announcements during the crisis period, a set of regression equations is estimated under a difference-in-difference approach using intercept and slope dummy variables for news releases from troika authorities and from the national governments of the six EU countries. This enables unraveling the effects of the crisis (first difference) and the effects of news announcements (second difference).

Findings
The results indicate that the involvement of the troika managed to reverse some of the unfavourable market effects of the crisis. Moreover, the policy response of national governments was found to have stronger favourable effects in the markets of the affected countries implying that investors likely waited for the response of the national governments before they reacted to the policy actions of the troika. The simultaneous release of news from the troika and from national governments had adverse effects on the returns and risk of the firms in the real economy sectors, suggesting that cross-news announcements conveyed negative information in the markets.

Originality/value
The paper provides evidence on the effects of policy-related news announcements on the development of the recent sovereign debt crisis in Europe. This issue is highly important, as it can reveal the effectiveness of the IMF’s and EU authorities’ policy interventions in affected Eurozone member states during the first major crisis in Europe since the monetary union.
Bank earnings smoothing, audit quality and procyclicality in Africa
Authors: Ozili Peterson K. 
Published: March 2017

Purpose
The purpose of this paper is to empirically examine whether the way African banks use loan loss provisions (LLP) to smooth earnings is influenced by capital market motivations and the type of auditor, after controlling for non-discretionary determinants of provisions and fluctuations in the business cycle.

Design/methodology/approach
To test the income smoothing hypothesis, the model was estimated using panel least square with White’s robust standard error correction, as well as, with and without period fixed effect.

Findings
The findings support the income smoothing hypothesis and indicate that African banks use LLP to smooth earnings; listed African banks use LLP to smooth earnings to a greater extent compared to non-listed African banks, possibly, for capital market reasons; income smoothing via LLP is not reduced among African banks with Big 4 auditors; and after controlling for macroeconomic fluctuation, there is evidence that bank provisioning is procyclical with fluctuations in the business cycle.

Research limitations/implications
The findings have three implications. One, listed African banks smooth income because they are more visible to investors; investors do not view stock price fluctuations as a good signal. Securities market regulators in African countries should enforce strict disclosure rules that reduce earnings smoothing practices to improve the transparency of bank earnings in the region. Two, the presence of a Big 4 auditor did not improve the informativeness of LLP estimates among African banks. Three, the evidence for procyclical provisioning suggest the need for dynamic LLP system in Africa.

Originality/value
This paper is the first cross-country African study to investigate whether provisions-based income smoothing decreases with the presence of a Big 4 auditor. The findings indicate that this is not the case among African banks.
Different shaped ball, same financial problems? A holistic performance assessment of English Rugby Union (2006-2015)
Authors: Wilson Rob , Plumley Daniel 
Published: March 2017

PurposeRugby union’s late move to professionalism in 1995 has led to concerns about the financial development of the game. The purpose of this paper is to extend the knowledge base on professional team sports in the UK by analysing the financial and sporting performance of rugby union clubs.Design/methodology/approachData were obtained by dissecting the annual accounts of nine English Premiership rugby clubs between 2006 and 2015. Analysis was performed using the performance assessment model, which analyses both financial and sporting areas of performance and is devised through statistical analysis procedures to provide a holistic measure of overall performance for each club.FindingsThere is financial disparity amongst clubs that has widened over the period of the study. In terms of sporting performance, the data suggest that competition is more equal, something that is less evident in other UK professional team sports such as football and rugby league. Correlation analysis reveals that overall performance varies over time in cycles.Research limitations/implicationsThe study has implications for the clubs competing in the English Premiership and for the league organisers themselves, particularly with reference to regulatory procedures such as raising the salary cap and increased broadcasting deals.Originality/valueThe paper has demonstrated the importance of balancing multiple performance objectives in professional team sports and has expanded the academic discussion on the financial health of professional team sports in the UK, particularly with reference to the financial health of rugby union where research has historically been scarce.
Scoring goals in multiple fields
Authors: Parganas Petros , Liasko Roman , Anagnostopoulos Christos 
Published: March 2017

Purpose
Professional football clubs currently strive for a number of concurrent goals, ranging from on-field success to profit maximization to fan expansion and engagement. The purpose of this paper, theoretically informed by the social penetration theory, is to analyze the economics behind such goals and examine the association between team performance, commercial success, and social media followers in professional team sports.

Design/methodology/approach
A data set relating to 20 European professional football clubs that combines financial (revenues and costs), sporting, and digital-reach measures for three consecutive football seasons (2013/2014 to 2015/2016) was used. In addition, to elaborate on this data in terms of a descriptive study, the study constructs a range of correlation statistical tests and linear modeling techniques to obtain quantitative results.

Findings
The results indicate that all the three main sources of club revenues (match-day, commercial/sponsorship, and broadcasting) are positive drivers for Facebook followers. Staff investments (staff costs) are also positively related to Facebook followers, albeit to a lesser extent, while higher-ranked clubs seem to follow a constant approach in terms of their revenues and cost structure.

Originality/value
This study seeks to bridge the communication and sport economic research, providing evidence that Facebook followers are part of the cyclical phenomenon of team revenues and team performance. In doing so, it initiates a debate on the relationship between the digital expansion of a football club and its sports and financial indicators.
The 2016 Police and Crime Commissioner elections
Authors: Joyce Peter 
Published: March 2017

Purpose
The purpose of this paper is to analyse the 2016 elections for Police and Crime Commissioners (PCCs) and to compare them with those that took place in 2012. It seeks to evaluate the background of the candidates who stood for office in 2016, the policies that they put forward, the results of the contests and the implications of the 2016 experience for future PCC elections.

Design/methodology/approach
This paper is based around several key themes – the profile of candidates who stood for election, preparations conducted prior to the contests taking place, the election campaign and issues raised during the contests, the results and the profile of elected candidates. The paper is based upon documentary research, making particular use of primary source material.

Findings
The research establishes that affiliation to a political party became the main route for successful candidates in 2016 and that local issues related to low-level criminality will dominate the future policing agenda. It establishes that although turnout was higher than in 2012, it remains low and that further consideration needs to be devoted to initiatives to address this for future PCC election contests.

Research limitations/implications
The research focusses on the 2016 elections and identifies a number of key issues that emerged during the campaign affecting the conduct of the contests which have a bearing on future PCC elections. It treats these elections as a bespoke topic and does not seek to place them within the broader context of the development of the office of PCC.

Practical implications
The research suggests that in order to boost voter participation in future PCC election contests, PCCs need to consider further means to advertise the importance of the role they perform and that the government should play a larger financial role in funding publicity for these elections and consider changing the method of election.

Social implications
The rationale for introducing PCCs was to empower the public in each police force area. However, issues that include the enhanced importance of political affiliation as a criteria for election in 2016 and the social unrepresentative nature of those who stood for election and those who secured election to this office in these contests coupled with shortcomings related to public awareness of both the role of PCCs and the timing of election contests threaten to undermine this objective.

Originality/value
The extensive use of primary source material ensures that the subject matter is original and its interpretation is informed by an academic perspective.
An investigation into the walkability problem in Indian cities
Authors: Bharucha Jehangir 
Published: March 2017

Purpose
Indian cities have always been cities of walkers. The purpose of this paper is to attempt to examine the walkability of Mumbai city and outlines the problems, challenges and scope for improving its walkability.

Design/methodology/approach
Five typical districts of Mumbai city were chosen for the field study. Within each of these districts, certain walking routes were mapped. A survey of 100 people belonging to the middle class and lower middle class was conducted via a structured questionnaire pertaining to the pedestrian difficulties and solutions. The researcher along with a group of students then actually walked each of the routes and collected more specific information.

Findings
It is observed that Indian cities are becoming increasingly unsafe for pedestrians. Sidewalks and pavements just do not exist. If a pavement exists it is poorly constructed and badly maintained. An attempt was made to derive a walkability rating for the city of Mumbai.

Practical implications
This study highlights several policy recommendations for enhancing the current pedestrian infrastructure and gives pedestrian-focused solutions.

Originality/value
Very little work has been done by the way of theory and methodology to plan and mould walkable cities. A change in focus is needed that puts people at centre stage.
Day services and home care for adults with learning disabilities across the UK
Authors: Hatton Chris 
Published: March 2017

Purpose
The purpose of this paper is to compare data from national social care statistics on day services and home care for people with learning disabilities across England, Scotland, Wales and Northern Ireland.

Design/methodology/approach
National social care statistics (England, Scotland, Wales and Northern Ireland) reporting the number of adults with learning disabilities accessing day services and home care were reviewed, with data extracted on trends over time and rate of service use.

Findings
Regarding day services, despite some variations in definitions, the number of adults with learning disabilities in England, Scotland and Wales (but not Northern Ireland) using building-based day services decreased over time. Data from Scotland also indicate that adults with learning disabilities are spending less time in building-based day services, with alternative day opportunities not wholly compensating for the reduction in building-based day services. Regarding home care, there are broadly similar rates of usage across the four parts of the UK, with the number of adults with learning disabilities using home care now staying static or decreasing.

Social implications
Similar policy ambitions across the four parts of the UK have resulted (with the exception of Northern Ireland) in similar trends in access to day services and home care.

Originality/value
This paper is a first attempt to compare national social care statistics concerning day services and home care for adults with learning disabilities across the UK. With increasing divergence of health and social service systems, further comparative analyses of services for people with learning disabilities are needed.