bluuebunny/crossref_metadata_2025_split huggingface dataset:
A morphological analysis of research literature on Lean Six Sigma for services
Authors: Sunder M. Vijaya , Ganesh L.S. , Marathe Rahul R. 
Published: November 2017

PurposeThe purpose of this paper is to review the existing literature on Lean Six Sigma (LSS) for services, construct a morphological analysis (MA) framework and identify research gaps to point to future research possibilities and priorities.Design/methodology/approachThe MA framework is based on literature review of 175 papers published from 2003 to 2015, across 67 journals recognised by Scopus or ABS Academic Journal Quality Guide 2015. A three-phased methodology is used by the authors, with Phase1 featuring a five-stage systematic review protocol to identify relevant journal papers for review; Phase2 presenting a framework for classifying the reviewed papers in terms of their fundamental, methodological, chronological and sector-wise orientations; and Phase3 constructing an MA framework on the classified papers and identifying the research gaps.FindingsThe MA framework constructed based on six dimensions, namely, organizational context of applications, desired outcomes, implementation systems, LSS tools and techniques, integration with other management philosophies and evaluation methods, involving 40 focused themes, has revealed 355 distinct research gaps as opportunities for future research.Practical implicationsThis paper confirms the existence of substantial scope and points to specific topics for further research in the area of LSS for services. The findings demonstrate the gaps in academic research on the subject. In addition, the study also helps organisational leaders and practitioners to look at LSS from a holistic perspective in the services context.Originality/valueThe MA framework of the existing literature on LSS for services presents a unique, systematic effort to identify research opportunities. In addition, a five-stage systematic review protocol is proposed in this paper. This could be valuable to researchers and practitioners in enabling them to systematically review the literature on research subjects of interest to them.
Examining the antecedents of the technology acceptance model within e-procurement
Authors: Brandon-Jones Alistair , Kauppi Katri 
Published: November 2017

Purpose
Despite the widespread organisational adoption of e-procurement systems, we continue to witness disappointing performance outcomes from their implementation. This can be explained largely by the failure of many organisations to translate the initial adoption decision, made at an organisational level, into individual-level acceptance of e-procurement by an organisation’s employees. The purpose of this paper is to examine the key antecedents of the technology acceptance model (TAM) for employees expected to use e-procurement systems in their day-to-day activities.

Design/methodology/approach
In this study, the authors apply and extend the TAM to examine the factors that influence the acceptance of e-procurement by individual employees. The authors’ focus is on the potential role of user-perceived e-procurement quality dimensions as the antecedents to the TAM’s cognitive mechanisms of perceived usefulness and perceived ease of use. The structural equation model uses the survey data collected from 139 e-procurement users at a university in the Netherlands.

Findings
The results confirm the core TAM relationships within an e-procurement context. Extending the TAM model to explore the antecedents, the authors find that the e-procurement quality dimensions of processing, usability, and professionalism impact the levels of individual employee e-procurement acceptance. Interestingly, the system-level dimensions (processing and usability) appear to play a greater role than the support dimensions (professionalism) in these cognitive mechanisms.

Practical implications
The findings indicate that the need for e-procurement training and on-going support may be lessened by initial effective design covering system navigation and system usability and by ensuring that an e-procurement system has expedient information and product flows between the buyer and supplier.

Originality/value
To the authors’ knowledge, this is the first study to explore the TAM and, more critically, its antecedents within an e-procurement context. It is also the first to empirically validate this extended model. Finally, by shifting the focus from the more typical organisational-level adoption to an individual employee acceptance unit of analysis, the authors provide a better understanding of how organisations can gain the most from investments in e-procurement and other similar e-supply chain management technologies.
Impact of network size and demand on cost performance for high- and low-quality healthcare service organizations
Authors: Nair Anand , Nicolae Mariana , Dreyfus David 
Published: November 2017

PurposeHealthcare networks are becoming ubiquitous, yet it is unclear how hospitals with varying quality capabilities would fare by being affiliated with large healthcare networks. The purpose of this paper is to first consider the deductive configuration perspective and distinguish high and low quality hospitals by using clinical and experiential quality as two dimensions of quality capability. Next, it examines the impact of healthcare network size on operating costs of hospitals. Additionally, the paper investigates the interaction effect of hospital demand and healthcare network size on operating costs.Design/methodology/approachThe paper uses a dataset that was created by combining five separate sources. Cluster analysis technique is used to classify hospitals into four groups – holistic quality leaders (high clinical and experiential quality capability), experiential quality focusers (low clinical quality capability and high experiential quality capability), clinical quality focusers (high clinical capability and low experiential quality capability), and quality laggards (low clinical and experiential quality capability). The authors test the research hypotheses by means of regression analyses after controlling for several contextual characteristics.FindingsThe results show that affiliation with large healthcare networks reduces operating costs for quality laggards, but increases these costs for experiential quality focusers and clinical quality focusers. The hypothesized positive relationship between healthcare network size and costs is not supported for holistic quality leaders. The authors find that clinical quality focusers and holistic quality leaders can complement higher utilization levels in their operations due to increased demand and healthcare network size to reduce their operating costs per day.Originality/valueThere has been increasing evidence suggesting that hospitals must carefully manage both clinical and experiential quality. By focusing on both clinical and experiential quality, unlike experiential quality focusers and clinical quality focusers, holistic quality leaders are not adversely affected by the size of their network. The results suggest that experiential quality focusers and clinical quality focusers should either embrace holistic quality management or restrict the size of their networks to maintain their quality level and to reduce coordination costs.
Theoretical developments in empirical quantitative manufacturing strategy literature
Authors: Chatha Kamran Ali , Butt Irfan , Jajja Muhammad Shakeel Sadiq , Arshad Mamoona 
Published: November 2017

PurposeThe purpose of this paper is to report the extent and trends of theoretical developments in the empirical quantitative manufacturing strategy (MS) literature published between the years 1966 and 2015 and provide research gaps that can be bridged by the future research.Design/methodology/approachThis content analysis-based literature review analyzes 133 empirical quantitative MS articles published in refereed international journals in the discipline of operations management. These articles are categorized into five article types, namely, reporters, testers, qualifiers, builders, and expanders following the framework of Colquitt and Zapata-Phelan (2007). Analyses are carried out to unearth important trends in theory development in these article types.FindingsTheory development is progressing in empirical quantitative MS literature. However, the trend is shifting from theory testing to theory building. MS discipline has borrowed theories from other disciplines. Expectancy theory and media richness theory are the micro theories while resource-based view, contingency theory, and trade-off theory are the major macro theories used in this domain. The most impactful constructs include environmental technology portfolio, enterprise resource planning, manufacturing proactiveness, and modularity-based manufacturing practices, and the most dominant article types are qualifiers and expanders.Research limitations/implicationsThe findings are based on the empirical quantitative articles published in the MS discipline which provides a partial view of theory development in the MS discipline.Practical implicationsThe paper highlights predominant theories, frameworks, and constructs that can be utilized by practitioners to improve their understanding of MS, their ability to predict future scenarios and solve practical problems.Originality/valueNo such study has been conducted to date in the MS discipline, and it is hoped that this study will play a significant role in further developing theory in the MS discipline.
Re-locating accountability through technology
Authors: Petrakaki Dimitra 
Published: November 2017

Purpose
The purpose of this paper is to explore the implications of e-government for horizontal/social accountability (to citizens) by looking into its shifting location. Its main purpose is to show how the introduction of information and communication technology in the public sector changes how public sector work is organised, shifting the traditional sources of accountability and to discuss the implications of those changes.

Design/methodology/approach
The study comes from desk-based research that brings together the literature on electronic government and accountability studies and situates them in the context of a bureaucratic public sector.

Findings
It shows that e-government entails digitalization of public sector work by restructuring work, re-organising public information and knowledge and re-orientating officials-citizens relation. It argues that in the e-government era accountability is inscribed in the technology and its embodied standards; is a horizontal technological relation that renders officials accountable to the handling of digital interfaces; and renders citizens co- producers of digital information responsible for bringing the public to account. The paper shows that these changes do not necessarily bring better or worse accountability results but change the sources of accountability bringing shifts in its locations, thereby rendering it more precarious. The paper ends by discussing the implications of digital accountability for good public administration.

Originality/value
With the unprecedented level of attention currently being paid to “digital government” at the moment, this is a timely paper that seeks to address the accountability implications of these shifts. The study offers a practice-based, relational definition of accountability and a Weberian account of bureaucratic government, followed by an exploration of ways in which this is being challenged or replaced with a new informatisation enabled/supported by new “technologies of accountability”.
Performance management and job-goal alignment
Authors: Kalgin Alexander , Podolskiy Dmitry , Parfenteva Daria , Campbell Jesse W. 
Published: November 2017

PurposeThe use of performance management (PM) tools is a defining characteristic of public sector management. However, while research on PM is extensive, comparatively little focuses on how the practice shapes the attitudes and behavior of employees. The purpose of this paper is to address this question and develop a conditional process model that links PM to turnover intention. The model predicts that the PM-turnover relationship is mediated by job satisfaction and moderated by job-goal alignment.Design/methodology/approachThe authors use a unique data set drawn from the Russian public sector to test the model empirically. Conditional process modeling is used to test for moderated mediation. The effects are further explored using bootstrapped bias-corrected confidence intervals.FindingsThe analysis suggests that PM has an indirect effect on turnover intention via job satisfaction in the average case. However, the indirect effect is stronger for employees who perceive that their work contributes directly to organizational goals. In contrast, for employees whose work lacks organizational goal alignment, PM has no significant effect.Originality/valueDespite being an instrument to manage organizational (including human) resources, few studies have linked PM to employee-level outcomes. By doing so, this study implies promising research paths that can help generate a more complete picture of how PM shapes organizational processes in the public sector.
The complexity and contradictions of Finnish superintendents’ work
Authors: Hardy Ian , Salo Petri 
Published: November 2017

Purpose
The purpose of this paper is to explore the governance of educational reform, as an interpretive process – “interpretive governance” – through a case study of five superintendents living in a predominantly Swedish-speaking region in Finland.

Design/methodology/approach
To foreground superintendents’ perspectives on reforms as simultaneously reflective and constitutive of governance processes, the research applies and extends Rhodes’ (2012) notions of “network governance,” “meta-governance” and “interpretive governance.” Interpretive governance, an underresearched area, is construed as particularly important for developing better insights into how school reform is understood by key actors involved in its enactment.

Findings
The research identifies what are described as three “deliberative” dimensions of interpretive governance; these modes of governance are elaborated as “dialogic,” “directive” and “defensive” in nature.

Originality/value
The study reveals senior educators’ interpretations of governance as multifaceted, and argues that these complex modes of deliberation need to be taken into account to better understand how school development is understood and enacted in municipal and school settings.
Human capital loss in an academic performance measurement system
Authors: Martin-Sardesai Ann , Guthrie James 
Published: November 2017

Purpose
The purpose of this paper is to examine the perceptions of academic human capital (HC) towards a university’s research performance measurement system (PMS), in response to a national research assessment exercise (RAE).

Design/methodology/approach
This paper draws on a subset of the data from a large mixed method case study research project about the impact of ERA on an Australian public sector university.

Findings
The findings reveal that the research PMSs were designed, implemented and used as a tool to measure and manage the research performance of HC within the university. The case study university performed well in the RAE. However, this also led to several unintended consequences in the form of fear and anxiety, gaming and strategic initiatives, a focus on quantity and not the quality of research, and increased workload, which led to a loss in the stock of HC.

Practical implications
This empirical evidence can inform governments and policy makers of the unintended consequences of government research evaluations on academic HC. University managers could improve the design of HC management systems by not only measuring academic HC performance, but also providing training and resources to enhance, support and maintain the overall well-being of academics.

Originality/value
This study provides insights regarding the connection between a university’s PMS and academic HC and contributes to the academic literature on intellectual capital and PMSs.
Ten years of using knowledge balance sheets in Austrian public universities
Authors: Habersam Michael , Piber Martin , Skoog Matti 
Published: November 2017

Purpose
The purpose of this paper is to present the findings of a longitudinal study on the use of mandatory knowledge balance sheets (KBS) in Austrian public universities. It contributes to the discourse on fourth-stage intellectual capital (IC) research. Conclusions drawn from the analysis of the empirical material are expected to focus further research on fourth-stage IC and to improve practices of IC disclosure.

Design/methodology/approach
A mandatory KBS has been used to govern the Austrian Higher Education Institution sector for more than a decade. In a qualitative longitudinal case study, the authors analyze two series of qualitative interviews and documents in order to reveal functional and dysfunctional effects of the KBS in use.

Findings
The conclusions focus on the communicative culture in the implementation process, the way change processes are organized and the value of strategy for orientation, sense making and an effective allocation of resources.

Practical implications
The practical implications are twofold: first, to identify aspects of monetary, utilitarian, social and environmental value dimensions, a concerted effort to embed quantitative data in a discourse on qualitative impact on value would be needed. Second, the authors support a “communicative culture first” rather than a “tool-box first” approach.

Originality/value
Original empirical data have been gathered in a longitudinal study of a valuable and unique case. Retrospectively, a better understanding of the top-down implementation of the KBS and its pitfalls is achieved.
Intellectual capital management in the fourth stage of IC research
Authors: Secundo Giustina , Massaro Maurizio , Dumay John , Bagnoli Carlo 
Published: November 2017

Purpose
The purpose of this paper is to present a case study of a university that uses a collective intelligence approach for managing its intellectual capital (IC). Specifically, the authors investigate how one of Europe’s oldest business schools, Ca’ Foscari University of Venice (Italy), manages IC through stakeholder engagement to achieve academia’s third mission so contributing to social and economic development.

Design/methodology/approach
Data are collected through semi-structured interviews and Ca’ Foscari University’s strategic plan. Secundo et al.’s (2016) collective intelligence framework is used to analyse the data. Alvesson and Deetz’s (2000, pp. 19-20) critical management tasks – insight, critique and transformative redefinition – are adopted to frame and discuss the results.

Findings
On the assumption that a university is a collective intelligence system, the findings demonstrate that IC management needs to change to incorporate an ecosystem perspective, reflecting the fourth stage of IC research. The IC management at the university incorporates its core goal (what), the collective involvement of internal and external stakeholders to achieve the goal (who), the motivations behind the achievement of the goal (why) and, finally, the processes activated inside the university (how) and indicators to assess value creation.

Research limitations/implications
A new perspective for managing IC in universities that adopts a collective intelligence approach is further developed. Contributions to the fourth stage of IC research – IC in an ecosystem – are highlighted that expand the concept of IC value creation beyond universities into wider society.

Practical implications
Two key consequences of this case study are that more stakeholders have become involved in IC management and that IC management requires critical rethinking, given the universities’ evolving role.

Originality/value
This paper brings together issues that are usually dealt with in separate domains of the literature: IC management and collective intelligence in the university setting.
Knowledge from customer, for customer or about customer: which triggers innovation capability the most?
Authors: Taghizadeh Seyedeh Khadijeh , Rahman Syed Abidur , Hossain Md. Mosharref 
Published: November 2017

Purpose
This paper examines the influence of three dimensions of customer knowledge management – knowledge from customer, knowledge for customer and knowledge about customer – on innovation capabilities (speed and quality) and new service market performance.

Design/methodology/approach
The model links three dimensions of customer knowledge management to two dimensions of innovation capabilities. Further, the model links two dimensions of innovation capabilities to new service market performance. Analysis was conducted through structural equation modelling using SmartPLS software, using data from 253 managers representing 26 banks in Bangladesh.

Findings
The findings of this study show that knowledge from customer and knowledge for customer are the most influential predictors of new service market performance. Of the three dimensions of customer knowledge management, knowledge from customer turns out to be the strongest predictor of innovation quality and speed. Innovation quality has a greater impact on new service market performance than innovation speed. Innovation capability (quality and speed) plays a mediating role in this study.

Practical implications
Managing knowledge from, for and about customer should be systematically considered as a synergy approach to firms’ processes and activities to co-create value with customers. In particular, managers should put more emphasis on knowledge from and for customer to enhance innovation capacity and achieve success in the development of a new service.

Originality/value
This paper empirically supports the significant influence of knowledge from, for and about customer on innovation capabilities (quality and speed) and new service market performance. While the results provide guidance for researchers and practitioners, it also adds value to innovation-related research.