bluuebunny/crossref_metadata_2025_split huggingface dataset:
The Excellence Grid – a tool to identify attributes that drive service excellence
Authors: Roy Sheila , Mukherjee Indrajit 
Published: July 2017

Purpose
The purpose of this paper is to develop a tool, “The Excellence Grid,” to categorize attributes on the basis of their ability to impact customer perception of “excellence” in service compared to perception of “good” service. In addition, provide a three dimensional (3D) model for excellence-performance analysis, which can aid managers in formalizing the strategies for building perceptions of excellence about the service.

Design/methodology/approach
The positive zone of performance is analyzed through a two-function modeling technique of ordinal logistic regression (OLR) with the non-proportional odds to categorize attributes on grid. Tool is applied to two case studies to validate and establish the asymmetric impact of attributes on perceptions of “good service” and “excellent service.”

Findings
Similar to the Kano model for impact of attributes on positive and negative performances, findings from cases confirm the asymmetric impact of attributes on the positive zone of performance and establish “Excellence Grid” as a means to categorize attributes as drivers of excellence.

Practical implications
The “Excellence Grid” tool is expected to empower managers to focus on strategies directed toward the goal of “service excellence” and recommends that managers should not only strive for process improvement, but also sharpen the external communication of service excellence.

Originality/value
The “Excellence Grid” and the “3D Excellence-Performance model,” proposed in this research, are expected to enrich the body of knowledge on operational tools to achieve service excellence. Using parameter estimates of the two-function model of OLR for service quality has not yet been reported in open literature.
A structural equation model for evaluating the relationship between total quality management and employees’ productivity
Authors: Putri Nilda Tri , Yusof Shari Mohd , Hasan Alizar , Darma Haesti Sujita 
Published: July 2017

Purpose
The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM implementation.

Design/methodology/approach
Data used in the research was primary data obtained from interview and questionnaire, and secondary data obtained from the study of literatures, internet, and company’s documents. The number of respondents in this research was 191. The analysis was done through structural equation modeling (SEM) using the smart partial least square software.

Findings
The findings of this study showed that TQM implementation had positive influences on employees’ productivity in XYZ. Tool is the most predominant factor in order to achieve a successful TQM implementation in XYZ. Therefore, the XYZ company will need to work on improving the development and management of the tool which has been available to sustain the effectiveness of TQM practices.

Research limitations/implications
Using a large sample size in the SEM method could improve the results. The implications of this study can be demonstrated through how top managers in this rubber company can improve their employees’ productivity through total quality management practices.

Practical implications
This research is useful for manufacturing companies in Indonesia, especially in the crumb rubber industry.

Originality/value
This research used the variable based on the empirical research. TQM was measured using six indicators: human resources, standard, tools, organization, internal audit, and training and education. On the other hand, the work productivity of employees is measured by four indicators: work willingness, work ability, work environment, and work relations.
Understanding and evaluation of risk in Sukuk structures
Authors: Alswaidan Mohammed Waleed , Daynes Arief , Pasgas Paraskevas 
Published: July 2017

Purpose
This paper aims to reviews Sukuk risk classification schemes based on extending and adapting the risk classification schemes of conventional finance. It is then argued that risk classification schemes based on Sukuk structure provide significant insights into Sukuk risk not obtainable from conventional schemes. This is because Sukuk structure risk classification schemes link Sukuk risk more directly to the fundamental causal factors creating those risks. These links are less evident in conventional risk classification schemes. It is hypothesised that Sukuk structure risk factors will prove to be highly significant in multifactor expected return regressions.

Design/methodology/approach
The paper argues that, given the paucity of the empirical data currently available to researchers in Islamic finance, greater care needs to be taken in hypothesis development than is necessary for conventional finance. The limited data available should be used for testing hypotheses and not “wasted” in hypothesis formation. Through a meta-analysis of the existing literature on Sukuk risk, it is hypothesised that Sukuk structure risks will be highly significant in explaining Sukuk returns and returns volatilities in empirical tests.

Findings
The main Sukuk structures, debt based, equity based, assets based, agency based and hybrid structures, arise directly from the requirement of Sukuk to conform to the Shariah and to the fundamental ethical principles of Islamic finance and business. Further, Sukuk risk profiles are directly related to Sukuk structures. Thus, Sukuk structure risks are essentially Shariah risks. The paper presents a Sukuk risk classification matrix based on an evaluation of Sukuk structure risks.

Research limitations/implications
The findings on the relation of Sukuk risks to Sukuk structures require corroboration by rigorous empirical tests.

Social implications
The paper contributes to work on the creation of evidence-based risk management techniques in Islamic finance and to the expansion of ethical financial management.

Originality/value
The paper is one of the early detailed academic studies on the evaluation of risks arising from Sukuk structures.
Malaysian Islamic medical tourism market: a SWOT analysis
Authors: Mohezar Suhana , Moghavvemi Sedigheh , Zailani Suhaiza 
Published: July 2017

PurposeThis paper aims to examine challenges and prospects of the Malaysian Islamic medical tourism sector and suggests strategies to leverage the strengths and opportunities as well as overcome the weaknesses and threats.Design/methodology/approachA series of semi-structured interviews were conducted with the Islamic hospital managers. Information collected was transcribed and content analysis was used to group the variables into the four SWOT categories.FindingsThe SWOT analysis identified several strengths (e.g. great hospitality, country’s characteristics and development of Islamic compliant hospital), weaknesses (e.g. low international certifications), opportunities (e.g. growing Muslim populations, Sept 11 incidence) and threats (e.g. competition from major medical tourism market and non-uniformity of Islamic medical tourism standards).Research limitations/implicationsThis paper could provide understanding of the sector and fundamental on the Islamic medical tourism market. Yet the SWOT analysis does not indicate how to achieve competitive advantage and result may become obsolete, with the dynamic environments.Practical implicationsThis paper could serve as a guideline for the industry stakeholders to have better understanding in their business environment.Originality/valueThis paper is the first of its kind to integrate SWOT analysis and Islamic medical tourism industry. Hence, the findings could broaden knowledge on Islamic medical tourism industry and facilitate firms in tapping the growing market.
Factors affecting to select Islamic credit cards in Pakistan: the TRA model
Authors: Ali Muhammad , Raza Syed Ali , Puah Chin-Hong 
Published: July 2017

Purpose
This paper aims to investigate the factors affecting intentions to select Islamic credit cards in Pakistan by using the theory of reasoned action (TRA) model. In general, bank customers are aware of credit card facility, but the leading factors to select Islamic credit cards are particularly unexplored. Due to this fact, the study examined the effect of subjective norm (SN) and attitude (ATT) with the inclusion of new construct, namely, perceived financial cost (PFC) to predict the intention of customers about the Islamic credit card in Pakistan.

Design/methodology/approach
Sample data were conveniently drawn from the bank customers with the help of a self-administered survey based questionnaire, which was consisted over five-point Likert scale. The study uses a sample of 492 bank customers located in the biggest city of Pakistan. Out of these responses, only 466 responses were used in the analysis, while the remaining responses were ignored due to missing data and incomplete responses. The data were analyzed through factor and regression analysis.

Findings
Findings from regression analysis suggest that SN and ATT show positive and significant impact on intentions to select an Islamic credit card, while PFC has a negative impact on intentions to select Islamic credit cards. Moreover, SN was found to be the most influential factor to predict the selection of Islamic credit card.

Research implications
This study has some practical implications for the academicians and Islamic bank managers. Through this research, bank managers can educate their customers about Islamic credit and financial products. Not only this, they should develop a strategy for the awareness of Islamic banking products through social networking and other marketing modes. On the other side, this study laid a foundation for future researchers to explore additional predictors of Islamic credit card. Their empirical work will provide a help to benefit and understand customers’ financial knowledge.

Originality/value
Islamic credit facility is entirely new in Pakistan and lacking with empirical support. Therefore, this investigation contributes to the existing body of knowledge by providing a comprehensive explanation on the Islamic credit card service in Pakistan.
Determinants of consumer’s willingness to boycott surrogate products
Authors: Abdul-Talib Asmat-Nizam , Mohd Adnan Mohd Muttaqin 
Published: July 2017

Purpose
The purpose of this study is to examine the willingness to boycott among Malaysian consumers towards the surrogate products associated with Israel. The present study was based on the previous and an ongoing war and conflict in the Middle East.

Design/methodology/approach
Several surrogate products associated with Israel were selected. A total of 468 respondents from various backgrounds participated in this study. Analysis was performed using multiple regression analysis (MRA).

Findings
Results showed that three factors were significant in predicting the willingness to boycott. They were animosity, subjective norms and product judgments. Anticipated emotions (both positive and negative emotions) were found to be insignificant in predicting the willingness to boycott the surrogate products.

Originality/value
The present study addresses the boycott intention in Malaysia where multi-races and multi-religions exist, in the context of the ongoing war and oppression by Israeli government toward the Palestinians. The results have some implications to multinational firms, especially those perceived to have direct links with the aggressors.
Patients’ perceived risks in hospitals: a grey qualitative analysis
Authors: Delcea Camelia , Bradea Ioana-Alexandra 
Published: July 2017

Purpose
This study aims to analyze the major risk categories that could be encountered in hospitals and other medical facilities and attempts to determine which are more important from the patients’ perspective for the purpose of improving to the hospital–patient relationship improvement. For this, five main risk categories are identified along with an overall perceived risk.

Design/methodology/approach
To extract the patients’ opinion over the considered types of risks in terms of importance and exposure to these risks when using the medical services, a questionnaire has been created and validated using AMOS 22.0.0. Due to the validation process, a series of variables have been excluded, while the selected ones have been used for calculating the overall perceived risk. Having the values of this risk for the entire set of respondents (N = 304), the grey incidence analysis has been applied to determine whether there is a correlation between the overall perceived risk and the frequency of medical services usage, the disease gravity, the hospitalisation period or the healing degree.

Findings
The human resources and the hospital conditions risk has been mentioned as the main risk category encountered by the respondents when accessing the medical services both in term of importance and exposure, shortly followed by the technological and hospital conditions risk. The overall perceived risk has a moderate to high average value on the entire set of respondents and it is mostly related to the frequency to which the respondents are utilising the medical services.

Originality/value
In this paper, the hospital’s risks are analysed from the patients’ point of view to see both their perception over these risks and the importance they are giving to these risks. More, an overall perceived risk has been determined, with a moderate to high value on the Likert scale (on this data set), which can be useful if extended to each hospital (and not calculated as a general indicator), as it can provide a landmark for patients when choosing a hospital.
Encouraging continuous learning for librarians and library staff
Authors: Decker Emy Nelson 
Published: July 2017

Purpose
The purpose of this paper is to explore the issues surrounding professionals whose legacy skills do not align with the new directions in which the academic library is moving. It also examines the ways in which the disappearance of traditional roles impacts librarians and users alike.

Design/methodology/approach
This paper considers policies for training professionals for their roles in the twenty-first century academic library sphere and identifies skills they will need for these new roles.

Findings
This paper provides insights into possible solutions for training librarians and library staff so that they will have necessary skills for their future roles.

Originality/value
This paper will provide library managers with approaches to staff training and a framework for understanding the specific skills that will be necessary for staff to possess in the twenty-first century academic library.
Dysregulated microbiota-gut-brain axis
Authors: Choudhary Arbind Kumar , Lee Yeong 
Published: July 2017

PurposeThis paper aims to summarize the available literatures, specifically in the following areas: metabolic and other side effects of aspartame; microbiota changes/dysbiosis and its effect on the gut-brain axis; changes on gut microbiota as a result of aspartame usage; metabolic effects (weight gain and glucose intolerance) of aspartame due to gut dysbiosis; and postulated effects of dysregulated microbiota-gut-brain axis on other aspartame side-effects (neurophysiological symptoms and immune dysfunction).Design/methodology/approachAspartame is rapidly becoming a public health concern because of its purported side-effects especially neurophysiological symptom and immune dysregulation. It is also paradoxical that metabolic consequences including weight gain and impaired blood glucose levels have been observed in consumers. Exact mechanisms of above side-effects are unclear, and data are scarce but aspartame, and its metabolites may have caused disturbance in the microbiota-gut-brain axis.FindingsAdditional studies investigating the impact of aspartame on gut microbiota and metabolic health are needed.Originality/valueExact mechanism by which aspartame-induced gut dysbiosis and metabolic dysfunction requires further investigation.
Chemical composition and industrial benefits of dikanut (irvingia gabonensis) kernel oil
Authors: Omoniyi Saheed Adewale , Idowu Michael Ayodele , Adeola Abiodun Aderoju , Folorunso Adekunle Ayodeji 
Published: July 2017

Purpose
This paper aims to review the chemical composition and industrial benefits of oil extracted from dikanut kernels.

Design/methodology/approach
Several literatures on chemical composition of dikanut kernels, methods of oil extraction from dikanut kernels and chemical composition of oil extracted from dikanut kernels were critically reviewed.

Findings
The review showed that proximate composition of dikanut kernels ranged from 2.10 to 11.90 per cent, 7.70 to 9.24 per cent, 51.32 to 70.80 per cent, 0.86 to 10.23 per cent, 2.26 to 6.80 per cent and 10.72 to 26.02 per cent for moisture, crude protein, crude fat, crude fibre, ash and carbohydrate contents, respectively. The methods of oil extraction from dikanut kernels include soxhlet extraction method, novel extraction method, enzymatic extraction method and pressing method. The quality attributes of dikanut kernel oil ranged from 1.59 to 4.70 g/100g, 0.50 to 2.67 meq/Kg, 4.30 to 13.40 g/100g, 187.90 to 256.50 mg KOH/g and 3.18 to 12.94 mg KOH/g for free fatty acid, peroxide value, iodine value, saponification value and acid value, respectively. Also, the percentage compositions of oleic, myristic, stearic, linolenic, palmitic, lauric, saturated fatty acids, monosaturated fatty acids and polyunsaturated fatty acids ranging from 0.00 to 6.90, 20.50 to 61.68, 0.80 to 11.40, 0.27 to 6.40, 5.06 to 10.30, 27.63 to 40.70, 97.45 to 98.73, 1.82 to 2.12 and 0.27 to 0.49 respectively. The results showed that dikanut kernels has appreciable amount of protein, carbohydrate and high level of fat content while oil extracted from dikanut kernels have high saponification value, high myristic acid and high lauric acid.

Research limitations/implications
There are scanty information/published works on industrial products made from oil extracted from dikanut kernels.

Practical implications
The review helps in identifying different methods of extraction of oil from dikanut kernels apart from popular soxhlet extraction method (uses of organic solvent). Also, it helps to identify the domestic and industrial benefits of oil extracted from dikanut kernels.

Originality/value
The review showed that oil extracted from dikanut kernels could be useful as food additive, flavour ingredient, coating fresh citrus fruits and in the manufacture of margarine, oil creams, cooking oil, defoaming agent, cosmetics and pharmaceutical products.
Effect of grape seed extract (Vitis labruscaL.) on soybean oil under thermal oxidation
Authors: Freitas Irene Rodrigues , Cattelan Marília Gonçalves , Rodrigues Mara Lina , Luzia Débora Maria Moreno , Jorge Neuza 
Published: July 2017

PurposeThis study aims to evaluate the effect of grape seed extract on the thermal oxidation of soybean oil.Design/methodology/approachFour treatments were used: soybean oil (SO), butylhydroxytoluene (BHT), antioxidant at concentration of 100 mg/kg in soybean oil (BHTSO), grape seed extract at a concentration of 100 mg/kg in soybean oil (Extract), and mixture at a concentration of 50 mg/kg of grape seed extract (Mixture) and 50 mg/kg of BHT in soybean oil subjected to 180°C for 20 h. The total phenolic compounds were quantified by spectrophotometry using the Folin-Ciocalteu reagent. The antioxidant activity was evaluated by the ABTS•+, DPPH•and FRAP acid systems. The fatty acid composition and phytosterols were determined by gas chromatography (GC) and tocopherols were determined by high-performance liquid chromatography.FindingsAmong the treatments studied, the Extract and the Mixture presented lower losses of total phenolic compounds, DPPH•and FRAP, while BHTSO had an opposite effect. After 10 h of heating, the Mixture and the Extract were more effective in reducing the formation decomposition products, measured by the amount of total polar compounds. The Mixture resulted in higher retention of essential fatty acids at the end of heating. The Extract and Mixture showed higher retention rates of total tocopherols and the Mixture resulted in 338.71 mg/100 g (P≤ 0.05) of total phytosterol after 20 h of heating.Originality/valueOils undergoing the heating process suffer major changes, requiring the addition of antioxidant compounds. As a result of the questioning on the use of chemical additives, research on natural antioxidants, as substitute to the synthetic ones, is increasing. Among the natural compounds with high antioxidant potential, the grape wastes such as its seeds are highlighted. Studies using grape seed extract are scarce.
Development and quality assessment of chicken cutlets enrobed with bread crumbs vis-à-vis dried carrot pomace
Authors: Kumar Yogesh , Tanwar Vinay Kumar , Pandey Anurag , Shukla Prateek , Sharma Vikas 
Published: July 2017

Purpose
The purpose of this paper is to develop chicken cutlets enrobed with bread crumbs vis-à-vis dried carrot pomace and to assess its effect on physico-chemical properties, sensory attributes and texture profile analysis.

Design/methodology/approach
Three experimental groups were made: control group chicken cutlets (C), chicken cutlets enrobed with bread crumbs group (Tb) and chicken cutlets enrobed with dried carrot pomace group (Tc). All the procedures used in the study for estimation of various physico-chemical properties, sensory evaluation and texture profile analysis were standard protocols.

Findings
There was a significant (p < 0.05) increase in water holding capacity, crude fibre content and ash content of enrobed chicken cutlets, whereas moisture, fat content and shrinkage of product were significantly (p < 0.05) decreased. The results for sensory evaluation and texture profile analysis of enrobed chicken cutlets were better than control group. Overall acceptability score of chicken cutlets enrobed with dried carrot pomace was revealed to be highest (7.5 ± 0.29) and that of control group was found to be lowest (6.4 ± 0.22). Hardness (N/cm2) value found for control group chicken cutlets, chicken cutlets enrobed with bread crumbs group and chicken cutlets enrobed with dried carrot pomace group were 2.2 ± 0.17, 3.1 ± 0.29 and 4.3 ± 0.27, respectively.

Research limitations/implications
Future research may benefit to assess the effect of enrobing with bread crumbs and dried carrot pomace on mineral and vitamin content and lipid profile of meat products.

Originality/value
Enrobing of chicken cutlets with bread crumbs and dried carrot pomace improved the sensory attributes along with texture profile analysis. Hence, enrobing with bread crumbs and dried carrot pomace could be used as processing technology to improve sensory appeal, especially crispiness of meat products.