bluuebunny/crossref_metadata_2025_split huggingface dataset:
The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry
Authors: Lyu Yijing , Zhou Xing , Li Weiwen , Wan Junbao , Zhang Jie , Qiu Canhua 
Published: October 2016

PurposeOn the basis of social identity theory, this paper aims to predict and test the influence of abusive supervision on service employees’ proactive customer service performance (PCSP) in the hotel industry.Design/methodology/approachData were collected from 198 service employee-coworker dyads from 12 hotels in China. Previously developed and validated measures of abusive supervision, organizational identification, collectivism and PCSP were used and found to be highly reliable in this study.FindingsTime-lagged data from 12 hotels in China reveal that abusive supervision negatively influences service employees’ PCSP, through organizational identification. In addition, employees’ collectivistic value orientation also strengthens the negative relationship between abusive supervision and organizational identification. These findings have several theoretical and managerial implications, especially for hospitality context.Practical implicationsFirst, the study suggests that hotels should design supervisors’ selection, training and monitoring to reduce mistreatment, which could be highly costly to employees’ identification and hence proactive behaviors. In addition, hotel supervisors are encouraged to learn to regulate their emotions by developing emotional management skills and interpersonal skills. Second, because collectivists are more likely to be affected by abusive supervisors, organizations should pay special attention to them by allocating more supportive resources, providing psychological comfort and expert counseling. Finally, hotels and managers should seek to meet individuals’ basic needs by fostering positive relationships between supervisors and employees, offering favorable treatment and connecting an organization’s goals with employees’ individual values. By doing so, employees’ organizational identification will be enhanced and hence contribute to PCSP.Originality/valueFirst, scarcely any study has focused on negative types of leadership styles and how they affect employees’ PCSP. The authors address the research gap by extending the antecedent scope of PCSP to dark side management and provide empirical evidence about the suppressing effects of abusive supervision on PCSP. Second, the focus on organizational identification provides a new extension for social identity theory in application for incurring employees’ proactive behaviors. Third, this study provides a novel contribution by suggesting that the level of collectivism an employee holds can exacerbate the salience of abusive supervision.
Sexual harassment: overlooked and under-researched
Authors: Ram Yael , Tribe John , Biran Avital 
Published: October 2016

PurposeThis paper aims to focus on the gap between the very high prevalence of sexual harassment in the tourism and hospitality industry (the phenomenon) and the limited academic discussion about it (academic knowledge), and suggests ways to bridge this gap.Design/methodology/approachThe gap between phenomenon and knowledge is identified by comparing official data regarding sexual harassment in the tourism and hospitality industry with a content analysis of the academic literature. Tribe’s (2006) knowledge force-field model is used to analyze this gap.FindingsThe five truth barriers identified by Tribe (2006), namely, person, rules, position, ends and ideology, are confirmed by the data. Five counter-forces – triangulation, interdisciplinary, collaboration, humanism and critical praxis – are developed to counter these truth barriers.Practical implicationsThe five counter-forces offer practical solutions for research, higher education programs and the tourism industry. They demonstrate ways to reduce the high prevalence of sexual harassment in the industry and improve the working conditions of employees.Originality/valueUnderpinned by Tribe’s conceptual model, the paper identifies and analyzes a relative silence regarding sexual harassment in the tourism and hospitality academy in contrast to its prevalence in the industry. Additionally, it advances Tribe’s model by identifying five truth-facilitating forces. Further, it offers a research agenda for revealing hidden topics and/or biased knowledge by understanding the relationship between tourism and hospitality phenomena and academic knowledge.
Modeling guests’ intentions to use mobile apps in hotels
Authors: Morosan Cristian , DeFranco Agnes 
Published: October 2016

Purpose
The unprecedented development of hotel-branded mobile applications (apps) has been instrumental in facilitating the rich guest–hotel interactions, thus contributing to a high personalization of services. For true personalization, guests need to provide personal information via apps. Yet, no study to date has addressed how guests develop intentions to use such apps given the current personalization and privacy challenges. Therefore, this study aims to investigate hotel guests’ intentions to use hotel apps to access personalized services.

Design/methodology/approach
Drawing from personalization-privacy theory, this study conceptualized perceived personalization and privacy concerns as distinct constructs while recognizing two different privacy concerns constructs: general and app-specific privacy concerns. To build a comprehensive structural model that is appropriate for explicating intentions to use hotel apps, this study incorporates consumer psychology and information systems theoretical streams that provide constructs that unequivocally capture the unique set of consumer–app interactions in highly experiential settings such as hotels (e.g. innovativeness and involvement). Using a nation-wide sample of hotel guests from the USA, the model was validated using confirmatory factor analysis and structural equations modeling.

Findings
The predictors explained 79 per cent of the variability in the intentions to use hotel apps to personalize hotel services. The strongest predictor of intentions was involvement, followed by app-related privacy concerns and perceived personalization.

Research limitations/implications
First, this study’s extended theoretical framework was well supported, as it captures relevant elements of the mobile commerce ecosystem (e.g. personalization and privacy), thus extending the classic paradigmatic approach to information systems adoption beyond system beliefs. Second, this study clarifies the distinct roles of personalization and privacy in the context of hotel apps, which has not been examined in the context of m-commerce in hospitality. Third, the study clarifies the role of involvement as the most critical factor that can influence guests’ intentions to use hotel apps when personalization options and privacy concerns exist.

Practical implications
This study offers hotel decision-makers a mapping of the factors, leading to use of hotel apps for purchasing personalized hotel services.

Originality/value
This study provides a first theoretical perspective on the hotel app utilization behaviors that have not been studied so far, but carry a strong strategic and financial significance for the hotel industry (direct distribution, brand consolidation and extensive contact with guests).
Borders, conflict and security
Authors: Arieli Tamar 
Published: October 2016

PurposeBorder environments differ as foci for conflict discourse. While classic realist theories are used to account for mechanisms of securitized borders, socially oriented theories are often invoked to characterize relaxed borders. This distinguishing pattern regarding securitization reflects a deeply rooted focus on idealized borders, based on implicit expectations that relaxed borders are a viable option and goal for all. This orientation is prone to mistaken assumptions regarding local, national and regional interests and ultimately threatens delicately balanced states of stability. This paper aims to question this somewhat simplified categorization and posit that securitized borders are longstanding realities which warrant more complex theoretical conceptualization.Design/methodology/approachThe analysis is based on documentary study and qualitative field research, mapping and evaluating Israel–Jordan cross-border interactions conducted during 2006-2014. Local civilian interactions were studied using three tools: interviews, non-participant observations and a sector-based analysis of original and secondary sources. In the course of research, many tours and observations of the border region were conducted, and key actors in Israel and Jordan were interviewed: entrepreneurs, local residents, local and national government officials, security personnel and representatives of non-governmental organizations involved in the administration and funding of normalization-promoting initiatives.FindingsIn light of internal and external security threats which challenge states and border regions in conflict environments and in normalized settings, there is increasing value in recognizing multi-level power relations (“bringing the state back in”) that design, inhibit and ultimately control the inevitability, circumstance and social–political effectivity of any cross-border interaction. Cross-border cooperation (CBC), which evolves gradually, monitored by the border regime and reflecting actual levels of inter-state political dialogue, is a slower yet safer option and a more realistic expectation for CBC, especially in regions of minimal communication between cross-border neighbors. In the backdrop of the Middle East turmoil, Israel and Jordan mark 20 years of peaceful relations, enjoying stability based on shared political and security interests, yet displaying no apparent tendency toward increased cross-border interaction. Given the stark differences in regimes and ongoing regional unrest, this securitized border fulfills local and regional needs and is far from a temporary “second-best” reality.Originality/valueThe analysis is based on original fieldwork and documentary study, mapping and evaluating Israel–Jordan cross-border interactions conducted during 2006-2014.
CEO power, corporate social responsibility, and firm value: a test of agency theory
Authors: Li Frank , Li Tao , Minor Dylan 
Published: October 2016

PurposeThe purpose of this paper is to explore whether firms with powerful chief executive officers (CEOs) tend to invest (more) in corporate social responsibility (CSR) activities as the over-investment hypothesis based on classical agency theory predicts.Design/methodology/approachThis paper tests an alternative hypothesis that if CSR investment is indeed an agency cost like the over-investment hypothesis suggests, then those activities may destroy firm value.FindingsUsing CEO pay slice (Bebchuket al., 2011), CEO tenure, and CEO duality to measure CEO power, the authors show that CEO power is negatively correlated with firm’s choice to engage in CSR and with the level of CSR activities in the firm. Furthermore, the results suggest that CSR activities are in fact value enhancing in that as firms engage in more CSR activities their value increases.Originality/valueThe first paper to study CEO power and CSR and their impact on firm value.
Why does bank screening matter? Private information and publicly traded securities
Authors: Neave Edwin Harold 
Published: October 2016

PurposeThe purpose of this paper is to use an equilibrium model to identify the public and private informational requirements for equilibrium pricing and shows that unless these informational requirements are met, skin-in-the-game policies will not be fully effective against moral hazard for banks with relatively large market share. Selling securitizations with recourse can be.Design/methodology/approachThe single-period model shows equilibrium prices depend on both public and private information, the latter produced as banks screen loans. If bank has a sufficiently large market share, it can profit by omitting the screening unless investors can detect the change. The author derives the profit function for not screening, shows that a skin-in-the-game policy cannot fully offset its incentives, and proposes a sale with recourse policy that can.FindingsTo value securitizations correctly, investors require both publicly and privately available information. If investors cannot monitor banks closely, correct pricing can be frustrated by profit maximization incentives, since banks with large market shares can profit from not screening. Skin-in-the-game policies cannot fully offset these incentives.Research limitations/implicationsThe equilibrium model identifies the public and private informational requirements for equilibrium pricing and shows that unless these informational requirements are met, skin-in-the-game policies will not be fully effective for banks with relatively large market share. Selling securitizations with recourse can be more fully effective.Practical implicationsIf it is difficult for investors to obtain private information, skin-in-the-game policies are not provide fully effective remedies against moral hazard. Sales with recourse policies offer promise because they are easy for investors to understand and difficult to evade.Social implicationsTrading on the basis of private information can create perverse incentives, and appropriate corrective policies can help offset them.Originality/valueThe general equilibrium methodology, the findings of incentives to avoid screening, the flaws with skin-in-the-game policies, and the proposal for sale with recourse are all new.
Regulatory overkill? Short-sales ban in Korea
Authors: Kim Jaemin , Kim Joon-Seok , Yoo Sean Sehyun 
Published: October 2016

Purpose
The authors investigate the 2008-2009 short-sales ban in Korea, one of the most comprehensive and restrictive short-selling bans worldwide. The purpose of this paper is to examine: whether the ban stopped a destabilizing effect, if there was any, of short-selling activities; whether the ban improved or deteriorated the informational efficiency or the price discovery process of the stock market; and whether the ban had any impact on market liquidity.

Design/methodology/approach
Multiple regression; vector autoregression analysis; and generalized autoregressive conditional heteroskedasticity analysis.

Findings
The authors find no evidence that short-sales have a market-destabilizing effect and thus, restricting short-selling has a market-stabilizing effect. On the contrary, the short-selling ban is associated with an increase in return volatility and a deterioration of the price discovery process, particularly for the stocks without derivatives traded on them. The authors also find evidence of a liquidity decrease for short-sale intensive stocks. However, the evidence is inconclusive as to whether the market efficiency and liquidity changes are solely the result of the short-sales ban or the compound effects of both the ban and the concurrent progress of the financial crisis.

Originality/value
The literature does not provide a conclusive view on the effects of short-sales or restrictions thereof on the stock market. Also, the existing research on recent worldwide shorting bans often lack empirical scope (e.g. 32 stocks for UK; three weeks for USA). In contrast, the short-sales ban in the Korean stock market, one of the most comprehensive and restrictive short-selling bans worldwide, lasted for eight months for all the listed stocks and is still in effect for financial stocks. The authors find no evidence that short-sales have a market-destabilizing effect and thus, restricting short-selling has a market-stabilizing effect.
Research in urban logistics: a systematic literature review
Authors: Lagorio Alexandra , Pinto Roberto , Golini Ruggero 
Published: October 2016

Purpose
The last decades have witnessed an increased interest in urban logistics originating from both the research and the practitioners’ communities. Sustainable freight transports today are on the political, social and technological agenda of many actors operating in urban contexts. Due to the extent of the covered areas and the continuous progress in many fields, the resulting body of research on urban logistics appears quite fragmented. From an engineering management perspective, the purpose of this paper is to present a systematic literature review (SLR) that aims to consolidate the knowledge on urban logistics, analyse the development of the discipline, and provide future research directions.

Design/methodology/approach
The paper discusses the main evidence emerging from a SLR on urban logistics. The corpus resulting from the SLR has been used to perform a citation network analysis and a main path analysis that together underpin the identification of the most investigated topics and methodologies in the field.

Findings
Through the analysis of a corpus of 104 articles, the most important research contributions on urban logistics that represent the structural backbone in the development of the research over time in the field are detected. Based on these findings, this work identifies and discusses three areas of potential interest for future research.

Originality/value
This paper presents an SLR related to a research area in which the literature is extremely fragmented. The results provide insights about the research path, current trends and future research directions in the field of urban logistics.
3D printing services: classification, supply chain implications and research agenda
Authors: Rogers Helen , Baricz Norbert , Pawar Kulwant S. 
Published: October 2016

Purpose
The purpose of this paper is to identify and classify the available types of 3D printing services, with the scope of determining the potential implications that such services could have on the supply chains of manufacturing firms and creating a research agenda for future studies.

Design/methodology/approach
The authors review the current literature on the potential supply chain impacts of 3D printing and evaluate the 3D printing services provided by 404 firms in selected European markets.

Findings
The results show that 3D printing services form a rapidly evolving industry, with new service providers entering the market on a regular basis. Evidence from the European markets investigated suggests that services can be classified into three distinct categories: generative, facilitative and selective services.

Research limitations/implications
This paper represents an attempt to take stock of a fast-moving and potentially paradigm-shifting market. The implications are dynamic as new applications, business models and techniques are continually being developed. Further studies are required to substantiate the findings.

Practical implications
Three categories of 3D printing services that could significantly impact supply chain configurations of the future are proposed. Several issues specific to 3D printing services raised in the research agenda require further scrutiny and substantiation before services can reach their full potential.

Originality/value
This paper provides an overview of the growing 3D printing services industry, highlighting how the market might change as additive manufacturing technology matures.
Game-based evacuation drill using augmented reality and head-mounted display
Authors: Kawai Junya , Mitsuhara Hiroyuki , Shishibori Masami 
Published: October 2016

Purpose
Evacuation drills should be more realistic and interactive. Focusing on situational and audio-visual realities and scenario-based interactivity, the authors have developed a game-based evacuation drill (GBED) system that presents augmented reality (AR) materials on tablet computers. The paper's current research purpose is to improve visual reality (AR materials) in our GBED system.

Design/methodology/approach
The author's approach is to develop a new GBED system that superimposes digital objects [e.g. three-dimensional computer graphics (3DCG) elements] onto real-time vision using a marker-based AR library, a binocular opaque head-mounted display (HMD) and other current easily available technologies.

Findings
The findings from a trial experiment are that the new GBED system can improve visual reality and is appropriate for disaster education. However, a few problems remain for practical use.

Research limitations/implications
When using the GBED system, participants (i.e. HMD wearers) can suffer from 3D sickness and have difficulty in moving. These are important safety problems in HMD-based systems.

Social implications
The combination of AR and HMDs for GBEDs (i.e. integrating virtual and real worlds) will raise questions about its merits (pros and cons).

Originality/value
The originality of the research is the combination of AR and an HMD to a GBED, which has previously been realized primarily as simulation games in virtual worlds. The authors believe that our research has the potential to expand disaster education.
Online learning adoption: effects of neuroticism, openness to experience, and perceived values
Authors: Watjatrakul Boonlert 
Published: October 2016

Purpose
Individual differences and perceived values of technology have received much attention in technology adoption literature. However, there is a lack of understanding of their relationships and effects on online learning adoption. The study aims to investigate the effects of two important personality traits (i.e. openness to experience and neuroticism) and five perceived values (i.e. functional value, emotional value, social value, epistemic value and conditional value) on students’ intentions to adopt online learning.

Design/methodology/approach
A survey research method was used to collect information from university students. A sample size of 285 was used for data analysis. Structural equation modeling analysis using analysis of moment structure software was used to examine the construct reliability and validity, the model-fit indices and the causal relationships between latent constructs in the proposed framework.

Findings
The results show that neuroticism and openness to experience affect students’ intentions to adopt online learning through five perceived values of online learning. Particularly, students who are open to experience pay more attention to the quality of online learning. Students who are more neurotic avoid stress from learning in a situation that they are not familiar with. In addition, students tend to adopt online learning when they perceive online learning fulfills their emotional and social needs. Further discussions of the findings and implications for theory and practice are provided.

Originality/value
The study extends knowledge and understanding of online learning adoption associated with individual personality and perception of online learning’s values. It proposed a new framework to examine the effects of neuroticism, openness to experience and perceived values on online learning adoption. Universities might use the study results to plan and implement their online learning programs that will be considered valuable for students who have different personality traits.