bluuebunny/crossref_metadata_2025_split huggingface dataset:
Cultural intelligence and state suspicion: attachment styles as moderators
Authors: Luu Tuan 
Published: January 2017

PurposeState suspicion is a suspension in employees’ cognitive and motivational drives toward the organization. The purpose of this paper is to investigate the role of leaders’ cultural intelligence (CQ) in mitigating employees’ state suspicion. An understanding was also sought on moderating roles of employees’ attachment styles on the negative relationship between CQ and state suspicion.Design/methodology/approachHarvested from respondents from multinational software companies in Vietnam business context, the data were analyzed through hierarchical multiple regression analysis.FindingsThe data provided evidence for the negative effect of leaders’ CQ on employees’ state suspicion. Employee attachment styles were also found to play the moderating roles for that negative relationship.Originality/valueThis research advances suspicion research stream through its convergence with CQ research stream.
Grey relational analysis on the land-sea economy in China
Authors: Jin Xue , Yin Kedong , Li Xuemei 
Published: January 2017

Purpose
On the basis of the time series of the land area economy and marine economy data during 1996-2015, the authors study the relationship between land area economy and marine economy, and divides the relational schema of the land-sea economy by doing causality test of land-sea economy, grey correlation degree analysis and relational schema analysis of the land-sea economy in coastal provinces and cities. The paper aims to discuss these issues.

Design/methodology/approach
The paper uses methods such as Granger causality test and grey correlation degree analysis to preliminarily demonstrate the relationship of land-sea economy.

Findings
With Granger causality test, we can draw that there is a causal relationship between the land area economy and marine economy. Further with the relational schema analysis, we can draw that the relationship between marine economy and land economy in 11 coastal provinces and cities can be summed up into four kinds of patterns such as land-sea weak type, land-sea strong type, sea strong land weak type and land strong sea weak type.

Practical implications
For the government and related disaster management departments, when policies are made and relevant measures are taken in the process of planning economic layout of land-sea economy, similar policies or measures may be taken for the same type of provinces, in order to improve administrative efficiency.

Originality/value
The development and utilization between land economy and marine economy has a certain contradiction, which must be balanced to realize the balanced development of land economy and marine economy. Therefore, it is necessary to comprehensively assess the grey relational analysis of land-sea economy, in order to provide the basis for reasonable policies.
Explanation of terms of grey forecasting models
Authors: Liu Sifeng , Yang Yingjie 
Published: January 2017

Purpose
The purpose of this paper is to present the terms of grey forecasting models and techniques.

Design/methodology/approach
The definitions of basic terms about grey forecasting models and techniques are presented one by one.

Findings
The reader could know the basic explanation about the important terms about various grey forecasting models and techniques from this paper.

Practical implications
Many of the authors’ colleagues thought that unified definitions of key terms would be beneficial for both the readers and the authors.

Originality/value
It is a fundamental work to standardise all the definitions of terms for a new discipline. It is also propitious to spread and universal of grey system theory.
Dynamic circular causation model in poverty alleviation
Authors: Mariyanti Tatik , Mahfudz Akhmad Affandi 
Published: January 2017

Purpose
This paper aims to unveil the impact of government policy, socio-economic variable, Zakat Infaq Shadaqah (ZIS) and financing of Baitul Maal wat Tamwil (BMT) toward severe problem of poverty in Indonesia.

Design/methodology/approach
The paper considers dynamic circular causation model to produce proper solution on Indonesian style of poverty that hitherto remain unresolved.

Findings
All variables including ZIS, government policy, socio-economic variable and BMT financing have an impact toward poverty reduction.

Research limitations/implications
This paper confined to the scope of poverty that occurred in Indonesia only, and therefore all variables and literatures derived from Indonesian pedigree on poverty.

Practical implications
This paper implies that government policy will be shifted toward focusing on extending subsidy for rural society to uplift their income by involving in more real sector.

Originality/value
This paper considered to be scarce as focusing only for Indonesian style of poverty by using dynamic circular causation model as a solution.
How does working capital management affect the profitability of Vietnamese small- and medium-sized enterprises?
Authors: Tran Hien , Abbott Malcolm , Jin Yap Chee 
Published: January 2017

Purpose
Well-designed and implemented working capital management (WCM) will encourage positive returns for a business and establish the firm’s value, while ineffective management will undoubtedly lead to failure of the enterprise. The paper aims to discuss these issues.

Design/methodology/approach
In business, fixed capital and working capital are the two main forms of capital used. The current assets used in the business as working capital for day-to-day operations include raw materials, work in progress, finished goods, bills receivable, cash and bank balance. This paper analyses the relationship between WCM and profitability in Vietnamese small- and medium-sized enterprises (SMEs) after integration into the global economy.

Findings
The results suggest that SME owner-managers can increase their firm’s profitability by reducing the number of days of accounts receivable, accounts inventories and accounts payable to an optimal minimum. In addition, a robustness check of this study indicates that high profitability will be achieved, with an optimal level of working capital investment in accounts inventories, accounts receivable and accounts payable.

Originality/value
No work of this sort has been applied to Vietnamese circumstances. It is also rare in SE Asia more generally.
Export promotion programmes and SMEs’ performance
Authors: Haddoud Mohamed Yacine , Jones Paul , Newbery Robert 
Published: January 2017

PurposeThe purpose of this paper is to investigate the network promotion role of export promotion programmes in driving small and medium enterprises’ (SMEs) export performance.Design/methodology/approachDrawing on a dual institutional and network-based approaches to internationalisation, the study tests an integrative model that explores the mediating role of SMEs’ relationships in the link between government export promotion programmes (both informational and experiential forms) and export performance. The model was tested using a sample of 160 UK small and medium exporter firms. The data were analysed through a structural equation modelling technique.FindingsThe study finds that whilst both informational and experiential export promotion programmes improved all forms of SMEs’ relationships, only experiential forms had an indirect effect on export performance. Further, only relationships with foreign buyers had a positive impact on export performance.Research limitations/implicationsThe results of this research provide directions for export promotion organisations in targeting their network support provision and for SMEs in utilising such a support. The study calls for similar research in different contexts to validate the proposed model.Originality/valueThis study brings novel findings to the extant literature by conceptualising and validating the importance of the “network promotion” element of export promotion programmes.
Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability
Authors: Sok Phyra , Snell Lan , Lee Wai Jin (Thomas) , Sok Keo Mony 
Published: January 2017

Purpose
The literature establishes complex relationships between entrepreneurial orientation (EO) and performance, with mixed findings suggesting the variability of the magnitude of the relationship between the two. Some studies report a positive relationship, some negative, while some report an insignificant relationship between EO and performance. These conflicting findings suggest that the EO-performance relationship is more complex than a simple main-effects-only relationship. The literature offers two distinct approaches – integrating moderating or mediation variables in advancing the EO-performance relationship. The purpose of this paper is to extend current knowledge by examining underlying processes through which EO contributes to performance and the specific conditions under which this process is facilitated.

Design/methodology/approach
To test the hypotheses the authors chose small service firms in Australia. Industry representation included: accommodation and food services; health care services; rental, hiring and real estate services; transport, postal and warehousing; arts and recreation services; retail trade; construction and training services; and professional, scientific and technical services. The services sector offers a unique opportunity to analyze variances in entrepreneurial engagement and organizational outcomes given the competitive intensity within the service sector which requires firms to engage in venturing, renewal and innovation. The proposed hypotheses were tested through a hierarchical regression analysis.

Findings
This study finds the support for the mediation effect of marketing capability on the EO-performance relationship. Critically, this study also finds that marketing resources moderates on the indirect effect of EO on performance via marketing capability. The findings supporting both the mediation and moderation effects of marketing capability and marketing resources on the EO-performance relationship (moderated mediation model) suggests that greater insight into how EO influences small service firm performance can be achieved through considering in combination with other firm-level constructs (marketing capability and marketing resources in this study).

Originality/value
It addresses the call by prior studies to link the EO construct to theory by embedding marketing resources and marketing capabilities in the EO-performance relationship. Importantly, by accounting for both mediation and moderation effects the authors provide a more complete picture of the EO-performance relationship that highlights the mediating role of marketing capability and the moderating role of marketing resources. This approach helps to reconcile the critical but separate directions proposed by prior studies in advancing the EO-performance relationship.
Delight and the grateful customer: beyond joy and surprise
Authors: Ball Joan , Barnes Donald C. 
Published: January 2017

PurposeThe purpose of this paper is to combine the evolving fields of customer delight and positive psychology to investigate a broader conceptualization of customer delight. Furthermore, to investigate antecedent variables that impact this broader conceptualization.Design/methodology/approachThis research employed structural equation modeling in a hedonic context.FindingsKey findings indicate that aside from joy and surprise, gratitude also has a positive impact on customer delight. Furthermore, psychological sense of brand community (PSBC) and transcendent customer experiences (TCE) were shown to positively impact the proximal antecedents of customer delight.Research limitations/implicationsExtending the domain of customer delight beyond joy and surprise contributes to the theoretical discussion on what customer delight represents to the service firm. Further, this research identifies new theoretical relationships between PSBC/TCE and customer delight.Practical implicationsBy offering the broader conceptualization of customer delight, this research contributes to the discussion of whether delight is possible or even profitable. Namely, by moving past joy/surprise, this research suggests that managing gratitude can be a strategic lever that the modern service firm can utilize.Originality/valueThis is the first research to evaluate gratitude as an antecedent to customer delight. Further, by combining positive psychology and delight research this research identifies new predictors of positive customer experiences.
Enhancing service-for-service benefits: potential opportunity or pipe dream?
Authors: Dean Alison , Alhothali Ghada Talat 
Published: January 2017

Purpose
The purpose of this paper is to elucidate service-for-service benefits emerging from co-creation in everyday banking. It does so by identifying factors that constitute the joint provider/customer co-creation platform, distinguishing them from factors that facilitate customers’ independent value creation; and exploring benefits and potential opportunities for each party.

Design/methodology/approach
Insights were gained by using a qualitative approach involving 33 face-to-face interviews with bank managers (15) and their customers (18) in Saudi Arabia. Content analysis was performed on the data and the two sets of views integrated to compare the reality of service-for-service with theoretical assumptions.

Findings
The analysis identified 65 topics, clustered to 12 themes. Three themes represented joint, collaborative activity (problem solving, relationship building, and knowledge and learning) whilst other themes identified facilitation actions by banks. Key opportunities to increase mutual value (service-for-service) emerge from extending interaction via the co-creation platform but additional benefits from these opportunities are not currently realized by participants. The authors thereby note the potential of a service focus but suggest that the locus of value creation will not readily shift from the provider to a collaborative process of co-creation.

Research limitations/implications
The qualitative nature of the study limits generalizability. However, the authors expect that the hierarchy of service-for-service will be meaningful in other contexts. Future research may use it as a starting point for identifying innovations from co-creation, how actors realize and measure service-for-service, and how different business models may strengthen value opportunities.

Practical implications
The findings provide managers with first, three areas of emphasis to gain and extend mutual service-for-service from direct interactions in everyday banking transactions. Second, the study emphasizes resource characteristics that will facilitate value enhancement for firms and customers by recognition of barriers to collaborative actions, and approaches for pursuit of service-for-service.

Originality/value
This study establishes the joint and essential firm/customer co-creation platform in retail banking and distinguishes the platform from other customer value-facilitation actions. The authors integrate the findings with previous literature and present a conceptual framework for levels of service-for-service in exchange. This framework shows a hierarchy of key benefits for providers and customers, and highlights increasing complexities that hinder the reality of achieving service-for-service opportunities arising from the joint co-creation platform.
Digitalization challenging institutional logics
Authors: Holmlund Maria , Strandvik Tore , Lähteenmäki Ilkka 
Published: January 2017

Purpose
The purpose of this paper is to explore the mental models of top executive team members in a selected retail bank. The focus is on how each executive team member makes sense of the market situation and changes with regard to customers and customer-bank interactions in the current situation where earlier bank practices are at risk of becoming obsolete.

Design/methodology/approach
All members in the executive team were interviewed individually in August 2014 on how they reason about challenges in the service business. The study uses an abductive research approach.

Findings
The mental models were largely dominated by internal bank issues, and adjusting the services to changing customer preferences was considered a main challenge. The research analysis showed that the executive team members identified the same business challenges, but their interpretations of the meanings and implications of the challenges were different. Mental models tend to be hidden and stable and are seldom explicitly elaborated. There was a distinct spread in mental models in terms of content. Limited focus was on customers as the starting point for business development and renewal.

Research limitations/implications
The study was conducted in the retail banking setting, which is currently affected by many changes. The study, however, was limited to executive members in one bank.

Practical implications
The foremost implications of this study relate to sensitising executive members and teams to their mental models and exposing different core challenges related to customers and customer relationships in the retail banking sector.

Originality/value
The value of the study is it sheds light on top executives’ prospective sensemaking of current business challenges by addressing individual mental models. The study represents a novel approach in the strategic service management literature.
Fruit shells ofCamellia oleiferaAbel as natural colourants for pigment printing of cotton fabric
Authors: Nakpathom Monthon , Somboon Buppha , Narumol Nootsara , Mongkholrattanasit Rattanaphol 
Published: January 2017

PurposeThe present study aims to focus on the feasibility of using an aqueous extract from the fruit shell ofCamellia oleiferaAbel as a source of natural colourant in printing-paste preparation for pigment printing of cotton fabric. The effects of pre- and post-mordanting with three common metallic mordants, that is AlK(SO4)2, CuSO4and FeSO4on colour yield and colour fastness properties are also investigated.Design/methodology/approachThe printing paste was prepared by mixing the concentratedCamellia oleiferaAbel fruit shell extract solution with commercially available synthetic thickener and binder. The fabric sample was printed with the prepared printing paste using a flat-screen printing technique. To determine the effects of pre- and post-mordanting, AlK(SO4)2, CuSO4and FeSO4mordant aqueous solutions with various concentrations were applied using the pad-dry technique. Comparisons between printing with and without mordants were evaluated in terms of colour strength (K/Svalues) and colour fastness to washing, light, crocking and perspiration.FindingsWithout the mordants, the printed fabric had a yellowish brown shade with acceptable colour fastness properties, that is fair to good wash fastness, moderate light fastness, good to very good crocking fastness and fair to good perspiration fastness. The use of mordants, especially CuSO4and FeSO4, not only enhanced colour strength but also imparted different colours to the fabric. Compared to the unmordanted fabrics, colour fastness properties were mostly comparable or improved in the mordanted fabrics depending on the type and concentration of mordants.Research limitations/implicationsAlthough in the case of CuSO4the light fastness was increased to a good to very good level, it is recommended that the final print be produced with a concentration of less than 0.125 gL−1to yield the print with the residual amount of Cu metal under the limit, that is less than 50 ppm as regulated by the Oeko-Tex®standard.Practical implicationsThe obtained prints fromCamellia oleiferaAbel fruit shell extract provided shades with satisfactory colour fastness to washing, light, crocking and perspiration. The extract fromCamellia oleiferaAbel fruit shell has the potential to be used as an alternative to synthetic dye in the textile industry.Originality/valueThe use ofCamellia oleiferaAbel fruit shells, which are considered as abundant byproducts of tea seed oil production, as natural colouring agents for pigment printing of cotton fabric has been reported for the first time. It will minimise the environmental impact of this waste and create more valuable textile products.
Formulation of nanoscale copolymer-SiO2 dispersion via miniemulsion polymerization for application in white inkjet ink
Authors: Zhang Liping , Tian Anli , Wang Chunxia , Bai Fushun , Fu Shaohai 
Published: January 2017

Purpose
The purpose of this study is to prepare nanoscale copolymer-silicon dioxide (SiO2) dispersion for formulating textile printing white ink.

Design/methodology/approach
Nanoscale copolymer-SiO2 dispersion was prepared via miniemulsion polymerization. The miniemulsion formulation was optimized for preparing stable SiO2/O/W miniemulsion and nanoscale copolymer-SiO2 dispersion. The nanoscale copolymer-SiO2 was investigated by transmission electron microscope (TEM), X-ray diffraction (XRD), differential thermal gravity (DTG) and thermogravimetric analysis (TGA). The performance of white inks from this colorant was further investigated.

Findings
Nanoscale copolymer-SiO2 had a core-shell structure with about 45 nm encapsulated copolymer layer when it was synthesized under optimal miniemulsion formulation 60 per cent mass ratio of styrene (St) to KH570-SiO2, 5.0 per cent hexadecane to St and 2.0 per cent concentration of DNS-86. The nanoscale copolymer-SiO2 white ink had high thermal and centrifugal stability with high purity and color fastness.

Research limitations/implications
The miniemulsion polymerization conditions required a careful control before favorable results could be achieved.

Practical implications
The nanoscale copolymer-SiO2 dispersion and white ink prepared by this method showed excellent stability. This research could accelerate the textiles inkjet printing application.

Originality/value
The reactive stabilizer DNS-86 is innovatively introduced into the miniemulsion polymerization to improve the stability of the nanoscale copolymer-SiO2 dispersion. The white ink was formulated from nanoscale copolymer-SiO2 to improve the fastness of the printed fabrics.
Effect of humidity on copper phthalocyanine films deposited at different gravity conditions
Authors: Karimov Khasan S. , Ahmad Zubair , Fatima Noshin , Ahmed Muhammad Mansoor , Abid Muhammad 
Published: January 2017

Purpose
The paper aims to study the effects of humidity on the electrical properties of copper phthalocyanine (CuPc) thin films deposited at different gravity conditions.

Design/methodology/approach
Surface-type samples were fabricated on glass substrates with preliminary-deposited copper electrodes. The CuPc solution was prepared in benzene. The thin films of CuPc were deposited on these substrates at diverse gravity conditions by drop-casting and centrifugation at 1 × g and 70 × g, respectively. Impedance and capacitance of the fabricated devices were measured against the different relative humidity ranging from 32 to 98 per cent.

Findings
The impedance and the capacitance of the CuPc film were found to be dependent on the ambient humidity levels (32-98 per cent) and the gravity conditions (1 × g and 70 × g) opted during the fabrication process.

Research limitations/implications
The centrifugation technique can potentially be used in the instrumentation industry for the fabrication of humidity sensors.

Practical implications
The results of the investigations can potentially be used in the instrumentation and optoelectronics industry for the fabrication of humidity sensors.

Originality/value
CuPc films were deposited from a solution in benzene using drop-casting and centrifugation. The electrical properties of the films were found to be dependent on film fabrication conditions and ambient humidity levels. Growth-dependent electrical properties of the CuPc films can be explained by considering their structure.