bluuebunny/crossref_metadata_2025_split huggingface dataset:
Family-friendly work perceptions: a cross country analysis
Authors: Nelson Diane M. , Brooks Stoney L. , Sahaym Arrvvind , Cullen John B. 
Published: June 2017

PurposeAn international archival data set resulting from a survey of workers in 27 countries is studied, examining certain individual factors affecting family-friendly work perceptions (FFWP) beginning within the USA and, then, studying FFWP across a select group of six countries, specifically comparing the USA to Bulgaria, Denmark, Japan, Russia and South Africa.Design/methodology/approachThe paper reviews studies on gender differences affecting FFWP, focusing on International Social Survey Programme Work Orientation III Survey 2005.FindingsThe six-country comparative analysis shows differences: in the demographic factors in the effects of gender, age and marital status, and the work context factors of number of work hours and type of employer on FFWP; FFWP for those who are self-employed (entrepreneurs), government workers, those working for public companies and those working for private companies and self-employed (entrepreneurial) workers show greater appreciation for family-friendly work practices than those who are government workers and those working for public and private companies.Research limitations/implicationsLimitations of this research include the drawbacks of using secondary data such as the method of data collection, the quality of cross-national data and the fit between the manifest variable survey responses with the latent construct.Practical implicationsManagers need to be aware of the importance of family-friendly work practices to their employee base. Failure to match the desired level of FFWP could lead to a less productive and unhappy workforce.Social implicationsCultural effects were found in the results, indicating that demographics have differing effects across cultures, but workplace factors are constant across cultures.Originality/valueThe paper provides valuable information on gender differences across cultures.
Using wordless books to support clinical consultations
Authors: Hollins Sheila , Carpenter Barry , Bradley Elspeth , Egerton Jo 
Published: June 2017

PurposeBased on a literature and practice review, the purpose of this paper is to examine the theoretical and clinical basis for using wordless books with patients who have intellectual disabilities (ID) and/or autism.Design/methodology/approachA literature review identified seminal peer-reviewed English language articles relating to the neuroscience of information and emotion processing for adults with ID and/or autism. In addition to published examples, illustrative case examples were contributed by clinicians regularly using wordless books.FindingsMany people, including those with ID, selectively attend to visual information. Minimising the cognitive load by using wordless pictorial narrative reduces anxiety, and empowers the patient. Clinicians using such resources describe positive clinical outcomes. Only the Beyond Words wordless books have been identified in published clinical trials.Research limitations/implicationsAlthough existing evidence suggests a strong positive impact, further research into the use of wordless books for people with ID is needed.Practical implicationsWordless books are reported to help develop staff skills and empathy for supporting adults with ID. The books facilitate some legally required reasonable adjustments to increase service access. Staff training is needed for effective use of wordless books.Originality/valueWordless books specifically designed with and for adults with word processing difficulties, ID and/or autism to enhance health literacy and explore their own narratives and emotional responses around health experiences and personal traumas are a unique approach. This paper may also offer the first exploration of their neuropsychological underpinnings.
Psychiatry and intellectual disabilities: navigating complexity and context
Authors: Jones Jo , Jeenkeri Kiran , Cutajar Peter 
Published: June 2017

Purpose
The paper is a review, for the general adult mental health practitioner, of the issues to consider when managing a mental health presentation of a person with intellectual disability (PWID). The paper aims to discuss these issues.

Design/methodology/approach
A neurodevelopmental model is outlined to assist practitioners in unravelling the wide range of potential factors relevant to intellectual disabilities (IDs). This includes an emphasis on complexity and interdisciplinary formulation within an individual’s context, and implications of the current policy changes.

Findings
In practice, managing the mental health of PWID can be challenging within usual mainstream services; there is more to consider than is usual for the general population.

Originality/value
The paper provides general mental health practitioners with a framework for a greater depth of understanding of the issues involved in the management of people with intellectual disability (ID). This includes discussion of the current policy context in ID, and some of its limitations.
Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being
Authors: Cheung Lilliemay , McColl-Kennedy Janet R. , Coote Leonard V. 
Published: June 2017

Purpose
This paper aims to demonstrate how vulnerable consumer-citizens mobilize social capital following a natural disaster, showing how different forms of social capital contribute to well-being and resilience.

Design/methodology/approach
An embedded case study design comparing three different social networks is employed.

Findings
Understanding the active role consumer-citizens play in provisioning within social networks provides a deeper understanding of the important mechanisms that explain how different forms of social capital contribute to well-being. The three identified networks demonstrate different structural signatures composed of differing forms of social capital that arise following a natural disaster.

Research limitations/implications
Drawing on social capital theory, this study contributes to advancing transformative service research, providing implications for both theory and practice.

Originality/value
This study is one of the first to empirically compare networks in a natural disaster context, demonstrating the effects of bonding, bridging and linking social capital on well-being and community resilience. This study shows how social network analysis can be used to model network processes and mechanisms. Findings highlight the important role of social provisioning to vulnerable consumer-citizens as an alternate form of consumption.
LGBTQ and religious identity conflict in service settings
Authors: Minton Elizabeth A. , Cabano Frank , Gardner Meryl , Mathras Daniele , Elliot Esi , Mandel Naomi 
Published: June 2017

Purpose
The USA is witnessing a conflict between LGBTQ (lesbian, gay, bisexual, transgender and queer) consumers/supporters and Christian fundamentalist service providers/opponents regarding whether service can be denied based on religious values. The purpose of this paper is to make a timely investigation into this conflict between marketplace inclusion (for LGBTQ consumers) and freedom of religion (for religious service providers).

Design/methodology/approach
The intersection of marketplace inclusion for LGBTQ consumers and religious freedom for service providers is examined by identifying appropriate strategies that address this conflict and reviewing how differing religious perspectives influence perceptions of LGBTQ consumer rights, all building off the social identity threat literature.

Findings
LGBTQ and religious identities often conflict to influence consumer behavior and service provider interactions. Such conflict is heightened when there is a lack of substitutes (i.e. only one service provider in an area for a specific service). Common LGBTQ consumer responses include changing service providers, providing justification for the provision of services and pursing legal recourse. Suggested strategies to address this conflict include highlighting common social identities and using two-sided messages for service providers, using in-group interventions for social groups and using government interventions for public policy.

Originality/value
Research has yet to examine the conflict between marketplace inclusion and religious freedom, particularly for the inclusion of LGBTQ consumers. Thus, this paper provides a novel conceptual model detailing these relationships to stimulate discussion among consumers, service providers, social groups and public policy in addition to serving as a foundation for future research.
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Authors: Tomazelli Joana , Broilo Patricia Liebesny , Espartel Lélis Balestrin , Basso Kenny 
Published: June 2017

Purpose
The purpose of this study is to investigate older shopper behavior in a retail environment. The study focused on how the environment elements of supermarket stores influence older customers to interact with other customers when they shop for groceries.

Design/methodology/approach
Various qualitative research techniques were undertaken, including interviews with retail architecture experts, store employees, a psychologist and a gerontologist; in addition, five interviews followed by three focus groups were conducted with older shoppers in Brazil.

Findings
Customer-to-customer interactions that are related to the environment elements of supermarkets tend to influence the shopping experience of the older shoppers, which has an impact on satisfaction. Although some customers may value social contact, some interactions can involve discomfort and embarrassment.

Research limitations/implications
The study sheds light on the understanding of the influence of the environment elements of supermarket stores on customer-to-customer interactions, and it proposes such interactions to be a relevant strategy that is used by older customers to maximize their satisfaction, although such strategies can also lead to dissatisfaction.

Practical implications
The findings provide insights regarding the specific needs of older customers in a supermarket context, associated with the design and ambient elements of the store environment, which can be valuable for retailers and policy-makers.

Originality/value
Considering the limited understanding of older shoppers and their experiences, this study provides a thorough understanding of how the retail environment can influence customer-to-customer interactions that involve older shoppers. Moreover, the study captures how interactions, which are influenced by the retail environment, can result in dissatisfaction; however, such interactions can also be used by older customers to modify their satisfaction with the shopping experience.
In their shoes: co-creating value from deaf/hearing perspectives
Authors: Abney Alexandra K. , White Allyn , Shanahan Kevin J. , Locander William B. 
Published: June 2017

Purpose
This research investigates new innovative service models that provide opportunities for hearing and deaf individuals to switch roles within a co-created service encounter to allow for an enhanced perspective-taking experience. The purpose of this paper is to gain an in-depth understanding of deaf individuals’ experience working within such models using their preferred language, American sign language, to interact with a primarily hearing-majority customer base.

Design/methodology/approach
Data were collected for two studies through qualitative depth-interviews with both the deaf service employees and the hearing-majority customers from a North American restaurant founded on this innovative service model.

Findings
Results of these studies yield new insights into understanding the value generated for both the minority and majority populations within this co-creation platform. Notably, the deaf employees primarily recognize the transformative value derived from this service experience, whereas the hearing customers note the missing habitual value elements to which they are accustomed in traditional service encounters that inhibit repatronage intentions.

Originality/value
This is the first study to investigate the interpersonal service experience of deaf and hearing individuals within these emerging service models. Further, this research represents an initial attempt to explore a co-creative service experience between two different cultures, the deaf-minority and hearing-majority populations, with differing levels of ability.
Child helplines: how social support and controllability influence service quality and well-being
Authors: van Dolen Willemijn , Weinberg Charles B. 
Published: June 2017

Purpose
The authors investigate how employee social support impacts children’s perceptions of service quality of a child helpline chat service and the chatters’ immediate well-being. Specifically, the purpose of this study is to examine how action-facilitating support, nurturant support and emotional reflections influence the children and to test whether this impact varies depending upon the controllability of the issues discussed.

Design/methodology/approach
The authors develop hypotheses about the influence of social support and controllability on children’s perceived service quality and well-being. Chat conversations are coded on the social support given by the employee and the controllability of the issue. Questionnaires are collected to measure children’s service quality and well-being. Using structural equation modeling, hypotheses are tested with a sample of 662 children and chat conversations of a child helpline.

Findings
The study reveals that for children chatting about controllable issues, nurturant support and negative emotional reflections negatively influence the immediate well-being of these children. Positive emotional reflections positively influence immediate well-being. For children chatting about uncontrollable issues, nurturant support and negative emotional responses positively influence the perceived service quality.

Originality/value
This study contributes to the services marketing literature by broadening the current understanding of the impact of social support on children’s service quality perceptions and well-being, and by showing how this impact is moderated by the level of controllability of the issue discussed.
Stretch collaboration: how to work with people you don’t agree with or like or trust
Authors: Kahane Adam 
Published: June 2017

Purpose
The article offers an innovative process for collaborating with people you don’t agree with or like or trust .

Design/methodology/approach
Based on his experience as a collaboration facilitator in national and regional conflicts and stalemates, the author explains how to achieve success through what he terms “stretch collaboration.”

Findings
Stretch collaborations requires participants to take three unconventional approaches.

Practical implications
Unconventional “stretch collaboration” abandons the assumption of control. It gives up unrealistic fantasies of harmony, certainty, and compliance, and instead embraces messy realities of discord, trial and error and co-creation.”

Originality/value
Managers and leaders increasing must collaborate with stakeholders who have opposing interests. This stretch collaboration process offers a way to make progress even in volatile, hostile, high-risk situations.
Four approaches for staffing and structuring a product development team to identify the crucial unmet needs of B2B customers
Authors: Hatton Chandler , Kolk Michael , Eikelenboom Martijn , Beaumont Mitch 
Published: June 2017

Purpose
Offer a new model for identifying effective approaches to gathering, understanding and synthesizing information related to new product needs of B2B customers.

Design/methodology/approach
Arthur D. Little, together with the Eindhoven University of Technology, conducted in-depth interviews with over 30 product development leaders in 15 companies across multiple sectors.

Findings
When the team interacting with customers is structured appropriately the research showed that “getting it right” can lead to doubling of innovation success rates and have significant impact on R&D effectiveness.

Practical implications
By identifying the degree to which B2B customer needs are clear (expressed) or unclear (latent) and the degree to which technology needs are known (expressed) or unclear (latent), we can start to characterize the most appropriate skill set that a multifunctional product development team will need in order to develop a winning product.

Originality/value
Companies can use an innovative analysis framework to help make informed decisions about how best to organize their teams. The four approaches can be mapped to the four quadrants of a “Customer Needs/Technology Needs” matrix. The study concludes that the benefits are both strategically and financially significant.
The next frontier for Agile: strategic management
Authors: Denning Stephen 
Published: June 2017

Purpose
While some large organizations are preoccupied with mastering operational Agility as a way to upgrade existing products and services, they and the wider management community need to realize that the main financial benefits from Agile management will flow from the next frontier: achieving Strategic Agility, a market-making approach to innovation.

Design/methodology/approach
The author proposes that firms adopt Agile management as a way to promote market-creating innovations through a process of imagining and delivering something that unexpectedly delights whole new groups of customers, once they realize the possibilities.

Findings
The potential of the Agile approach to innovation is that it can revitalize mature companies by discovering new customer experiences and create products and services that fulfill unmet needs.

Practical implications
This article shows how Agile management and strategic management concepts like “Jobs to be done” theory and “Blue Ocean” strategy can merge to promote market-creating innovation.

Originality/value
Given that industry borders are dissolving and competition is more dynamic than ever, the need for Strategic Agility – speedy, customer focused innovation that aims to make markets–is becoming increasingly obvious. This confluence of Agile and strategic management is a new and exciting approach to innovation.
Probiotic Bifidobacterium bifidum G9‐1 attenuates 5‐fluorouracil‐induced intestinal mucositis in mice via suppression of dysbiosis‐related secondary inflammatory responses
Authors: Kato Shinichi , Hamouda Nahla , Kano Yoshitaro , Oikawa Yousuke , Tanaka Yoshiki , Matsumoto Kenjiro , Amagase Kikuko , Shimakawa Masaki 
Published: June 2017

SummaryBifidobacterium, a major component of the intestinal microbiota, has been clinically used for the treatment of diarrhoea and constipation. 5‐Fluorouracil (5‐FU), widely used for cancer chemotherapy, is known to frequently induce intestinal mucositis accompanied by severe diarrhoea. The present study examined the effect of Bifidobacterium bifidum G9‐1 (BBG9‐1) on 5‐FU‐induced intestinal mucositis in mice. Intestinal mucositis was induced by repeated administration of 5‐FU for 6 days. BBG9‐1 was administered orally once daily for 9 days, beginning 3 days before the onset of 5‐FU treatment. Repeated administration of 5‐FU caused severe intestinal mucositis, characterised by shortening of villi and destruction of crypts, accompanied by increases in intestinal myeloperoxidase activity and inflammatory cytokine expression, body weight loss, and diarrhoea on day 6. Daily administration of BBG9‐1 significantly reduced the severity of intestinal mucositis and inflammatory responses and tended to attenuate clinical symptoms. In contrast, BBG9‐1 failed to prevent apoptosis induction on day 1 after the first 5‐FU administration. The structure of the intestinal microbiota, as analysed by weighted UniFrac distance, was largely altered by 5‐FU treatment, but this change was mitigated by daily administration of BBG9‐1. Moreover, 5‐FU treatment decreased the abundance of Firmicutes and increased the abundance of Bacteroidetes, but these responses were also significantly inhibited by daily administration of BBG9‐1. These results suggest that BBG9‐1 has an ameliorative effect against 5‐FU‐induced intestinal mucositis through the attenuation of inflammatory responses via improve dysbiosis. BBG9‐1 could be useful for the prevention of intestinal mucositis during cancer chemotherapy.
Association of the −449GC and −1151AC polymorphisms in the DDAH2 gene with asymmetric dimethylarginine and erythropoietin resistance in Chinese patients on maintenance hemodialysis
Authors: Wang Tao , Zhang Yan , Niu Kai , Wang Lijun , Shi Yanan , Liu Bing 
Published: June 2017

SummaryWe investigated the association of the −449G/C and −1151A/C polymorphisms in the DDAH2 gene with plasma asymmetric dimethylarginine (ADMA) concentration and erythropoietin resistance in 131 Chinese patients on maintenance hemodialysis (MHD). The −449G allele was in complete linkage disequilibrium with the −1151A allele and so were their corresponding C alleles. The −449GG/−1151AA genotype had the highest plasma ADMA concentration, erythropoietin resistance index (EPI) and serum malondialdehyde level, compared to either the −449GC/−1151AC or −449CC/−1151CC variation. The genetic effect on the ADMA and EPI was separately confirmed by multivariate regression analysis. Our findings suggested that complex genetic variations in the DDAH2 gene may influence the ADMA concentration and erythropoietin resistance in MHD patients, in which altered oxidative stress was likely involved.
Roles of partitioning‐defective protein 6 (Par6) and its complexes in the proliferation, migration and invasion of cancer cells
Authors: Ruan Lingling , Shen Yanting , Lu Ziwen , Shang Dongsheng , Zhao Zhicong , Lu Yongjin , Wu Yanfang , Zhang Yafei , Tu Zhigang , Liu Hanqing 
Published: June 2017

SummaryA pivotal regulator of cell polarity and homeostasis, partitioning‐defective protein 6 (Par6) forms multicomponent complexes that not only regulate cell polarity and stabilize cell morphology, but have also been demonstrated to participate in the proliferation, migration and invasion of cancer cells. The transforming growth factor (TGF)‐β and extracellular signal‐regulated kinase (Erk) 1/2 pathways are the most thoroughly studied pathways involving Par6 in many cancers. Aurothiomalate has been used to disrupt the interaction between Par6 and atypical protein kinase C within the multicomponent complexes, and has been shown to effectively block transformed growth and metastasis in vitro and/or in vivo in a variety of cancers, including pancreatic, prostate and lung cancers, as well as alveolar rhabdomyosarcoma. It is likely that with further revelations regarding the critical roles of Par6 in cancer initiation, progression and metastasis, targeted therapies against Par6 will be discovered and prove effective preclinically, and hopefully clinically, in cancer treatment.