bluuebunny/crossref_metadata_2025_split huggingface dataset:
The effects of emotional labor on work engagement and boundary spanner creativity
Authors: Yoo Jaewon , Jeong Jicheol 
Published: August 2017

PurposeThis paper aims to examine the effect of employees’ emotional labor on work engagement and boundary-spanner creativity based on the job demands-resources model from the perspective of salespeople.Design/methodology/approachTo analyze the data, a confirmatory factor analysis and structural equation modeling procedure using LISREL 8.5 were used. Next, the conditional process modeling was fitted to test the moderated mediation hypotheses.FindingsThe analysis results showed that deep acting has a positive effect on work engagement, whereas surface acting has a negative effect, indicating that work engagement of sales representatives is differently related to each factor of emotional labor. Second, work engagement of salespeople has a positive effect on boundary spanner creativity. Next, entrepreneurship has a moderate effect in the relationship between emotional labor and work engagement with customer stewardship and has a positive moderating effect in the relationship between work engagement and boundary spanner creativity.Practical implicationsConsidering the positive effect of boundary spanner creativity on work engagement, it is important to maintain interaction with customers, including adaptive behaviors and customer orientation, as customers’ demand increases. The individual competence and capability of salespeople such as entrepreneurship are directly related to interaction with customers, so when the right strategy is defined for each type of entrepreneurship of salespeople, it will create a positive corporate culture and lead to performance improvement.Originality/valueCompared with most studies, more direct factors of emotional labor were assessed to detect positive effects in this study. More specifically, when salespeople were forced to fake their feelings, they were more likely to recognize stress or burnout due to emotional dissonance between what they really felt and what they had to express to comply with organizational regulations.
The impact of brand concept on brand equity
Authors: Jeon Joo-Eon 
Published: August 2017

PurposeResearches on the impact brand equity have grown considerably in recent years, as it has been shown to have significant impact on a company’s financial performance. This paper aims to empirically test the relationships between brand concepts and brand equity, while exploring the mediating roles of emotional attachment and customer commitment.

Design/methodology/approachThe research investigates the effect of brand concept on the customer–brand relationship and brand performance. Additionally, it examines how the relationship between brand concept and brand equity is mediated by customer–brand relationships such as emotional attachment and commitment.

FindingsThe results empirically demonstrate the important contribution of the three brand concepts to brand equity. The results empirically demonstrate the important contribution of the three-brand concept to customer commitment and to brand equity that has been predicted by prior research.

Originality/valueThe main contribution of this study is to demonstrate the effects of the brand concepts related to aesthetic, functional and symbolic benefits on brand equity. From this, brand equity may be viewed as a link in the path of effects that indirectly connects brand concepts with market performance. Brand concept, emotional attachment and customer commitment are relevant constructs underlying brand equity, and commitment and loyalty are key mediating variables in relational exchanges.
Case study on adoption of new technology for innovation
Authors: Han Junghee , Park Chang-min 
Published: August 2017

PurposeThis paper aims at investigating the role of institutional entrepreneurship and corporate entrepreneurship to cope with firm’ impasses by adoption of the new technology ahead of other firms. Also, this paper elucidates the importance of own specific institutional and corporate entrepreneurship created from firm’s norm.Design/methodology/approachThe utilized research frame is as follows: first, perspective of studies on institutional and corporate entrepreneurship are performed using prior literature and preliminary references; second, analytical research frame was proposed; finally, phase-based cases are conducted so as to identify research objective.FindingsKumho Tire was the first tire manufacturer in the world to exploit the utilization of radio-frequency identification for passenger carâ’s tire. Kumho Tire takes great satisfaction in lots of failures to develop the cutting edge technology using advanced information and communication technology cultivated by heterogeneous institution and corporate entrepreneurship.Originality/valueThe firm concentrated its resources into building the organization’s communication process and enhancing the quality of its human resources from the early stages of their birth so as to create distinguishable corporate entrepreneurship.
Finding m-similar users in social networks using the m-representative skyline query
Authors: Ting Kuo-Cheng , Wang Ruei-Ping , Chen Yi-Chung , Yang Don-Lin , Chen Hsi-Min 
Published: August 2017

Purpose
Using social networks to identify users with traits similar to those of the target user has proven highly effective in the development of personalized recommendation systems. Existing methods treat all dimensions of user data as a whole, despite the fact that most of the information related to different dimensions is discrete. This has prompted researchers to adopt the skyline query for such search functions. Unfortunately, researchers have run into problems of instability in the number of users identified using this approach.

Design/methodology/approach
We thus propose the m-representative skyline queries to provide control over the number of similar users that are returned. We also developed an R-tree-based algorithm to implement the m-representative skyline queries.

Findings
By using the R-tree based algorithm, the processing speed of the m-representative skyline queries can now be accelerated. Experiment results demonstrate the efficacy of the proposed approach.

Originality/value
Note that with this new way of finding similar users in the social network, the performance of the personalized recommendation systems is expected to be enhanced.
Teachers’ views on implementing intercultural education in Greece: the case of 13 primary schools
Authors: Tsaliki Evanthia 
Published: August 2017

Purpose
The purpose of this paper is to explore teachers’ and head teachers’ perceptions of the implementation of intercultural education within the 13 intercultural primary schools (IPSs) in Greece.

Design/methodology/approach
The research methodology adopted is a mixed-method approach. It has been employed to add breadth and depth to the analysis and to achieve a better understanding of the issue examined. The research methods used include questionnaires administered and interviews conducted with teachers and head teachers.

Findings
The results indicate that great importance is attributed to the use of cooperative learning, group work and the interdisciplinary approach to implementing intercultural education. The findings provide suggestions for the creation of a school environment in which the intercultural dimension will be promoted, so as to meet the educational needs of native, foreign and, repatriate pupils attending both intercultural and mainstream primary schools.

Research limitations/implications
The research study focusses on primary education. Nonetheless, some of the findings may be applicable to secondary education.

Originality/value
The contribution of this study to the topic examined is significant since this is a country-scale research conducted among the 13 IPSs – and there has been no previous research conducted in all 13 IPSs in Greece – and different pupil populations. Therefore, teachers’ views and practices allow international readership to be informed of the Greek intercultural context as well as to reflect a variety of teaching approaches and methods that can be well adopted by intercultural practitioners and which in turn can contribute to the improvement of the entire spectrum of pedagogy and pursue further research.
Implementation of lean manufacturing and situational leadership styles
Authors: Tortorella Guilherme , Fogliatto Flávio 
Published: August 2017

Purpose
The purpose of this paper is to determine leadership styles at each hierarchic level that best support the LM implementation process in a given company.

Design/methodology/approach
To achieve that, the authors propose a method that combines information from two sources in three major steps. First, using opinions from experts on lean implementation from an activity sector of interest the authors determine leadership styles that best suit each phase of the LM roadmap for that sector. Next, the authors analyze a specific company within the activity sector to determine: at which lean roadmap phase the company is at the moment; and the style of its current leaderships at each hierarchical level. Finally, the authors combine information from previous steps to diagnose the suitability of company’s leaderships to its lean implementation needs.

Findings
The method points at improvement alternatives that may be developed simultaneously at different leadership hierarchical levels in companies. Further, using the matrix of ideal leadership styles, companies may be able to identify implementation phases in the lean process that are poorly served by current leadership styles, anticipating problems and developing HRM practices to mitigate them. That is quite relevant, since changes in leadership behaviors and expectations may take longer time to be implemented; therefore, it is important to understand these opportunities and have a clear vision of current gaps within the company.

Originality/value
The identification of leaderships’ attributes and behaviors in companies at different phases of the lean implementation roadmap contributes to the existing body of knowledge on lean manufacturing. The method is intended as a supporting tool for lean implementation, as it enables the assessment of gaps in leadership behaviors in the organization, and directs to improvements according to the phase of lean implementation. The goal is to complement existing lean roadmaps by driving improvements in leadership-related aspects of the implementation process.
Relationships between religious work values, sustainable work behaviours and sustainable energy consumptions
Authors: Ab. Wahab Mastura 
Published: August 2017

Purpose
The purpose of this paper is to examine to what extent religious work values such as Islamic work values (IWVs) could have an influence on sustainable work behaviours and sustainable energy consumptions among employees in the workplace.

Design/methodology/approach
Data were collected through survey questionnaires. The sample consisted of 264 Muslim employees who work in the private and public organisations in Malaysia. Structural equation modelling was conducted using a second-order model.

Findings
The results showed that religious values (i.e. IWVs) have a significant relationship with sustainable work behaviours and sustainable energy consumptions. The effect on sustainable work behaviours was stronger than its effect on sustainable energy consumptions.

Practical implications
This study suggests that the policy makers and pundits should pay attention to employees rather than focussing on just the CEO or the managers as the key players in the industries. This would help reduce the emissions of greenhouse gasses and other environmental degradations.

Originality/value
With regard to sustainability, past studies have mostly used general values rather than religious values in analysing work behaviours or energy consumptions. Furthermore, most previous studies have used behavioural intentions in their theory and concepts when explaining sustainable behaviours. This study extends the literature by conceptualising the value-attitude-behaviour theory which focusses on actual behaviours rather than on intentions in explaining the effect of religious work values on sustainable behaviours and energy consumptions.
Opening up the strategy process – a network perspective
Authors: Hautz Julia 
Published: August 2017

PurposeWhile strategy was traditionally perceived as exclusive, and limited to small groups within organizations, recently a shift toward greater openness through inclusion of a larger number and variety of actors is emerging. The purpose of this paper is to adopt a social network perspective to develop a theoretical framework on how this increased openness has a varying impact in the different phases of the strategy process.Design/methodology/approachThe author suggests that the strategy process is shaped through social interactions between individuals. Specifically the author conceptualizes how introducing openness affects individuals’ structural and relational characteristics, which impact generating new strategic ideas (variation), and selecting (selection), and integrating them into the existing set of routines (retention).FindingsThe framework shows that benefits and costs of increased openness balance differently. While substantial benefits may be realized in the idea generation phase, costs may outweigh the benefits in the selection and retention phase.Practical implicationsBased on the framework, implications can be drawn on how openness should be introduced in the different phases of the strategy process. Specifically the author discusses appropriate open strategy tools based on social technologies, which organizations can use to benefit from openness in the different stages.Originality/valueOpen strategy is a newly emerging phenomenon, which seems to fundamentally change the strategist’s work. More open, inclusive ways of strategizing offer new benefits but also create costs in the strategy process. This paper deepens the theoretical understanding of the consequences of openness in the strategy process.
Bonding and spreading
Authors: Choi Hwanho , Burnes Bernard 
Published: August 2017

Purpose
Although social media proficiency and use are key business and marketing practices in today’s digital environment, research has failed to offer sufficient insights into what drives small firms to use social media and how they vitalise co-creative social media environments with consumers. In response, the purpose of this paper is to examine how small firms utilise social media to interact and build bonds with consumers. These bonds become an important tool in the development of successful, profitable businesses and marketing practices in the digital age.

Design/methodology/approach
To examine how small firms use social media to engage with consumers and vice versa, the authors utilised a case-study approach and collected qualitative data by conducting semi-structured interviews.

Findings
The results showed that the small firms in this research seek to establish relationships and facilitate interactions with their core consumers in order to co-create value. In particular, the data demonstrate that producers engage in two distinctive practices: bonding (i.e. cultivating emotional ties with music fans) and spreading (i.e. encouraging expressive circulation by fans). Altogether, the findings indicate that the representative firms in this research use social media to develop synergistic relationships with consumers and to tap into the collective energy of consumers in their business environments.

Originality/value
The authors show that small companies use social media to establish relationships and interact with fans in order to co-create value and vitalise collective consumption, engagement, and participation. The case blurs the traditional distinction between production and consumption and suggests that the value of goods is a social creation, not merely a manufactured product.
When the investors speak: intellectual capital disclosure and the Web 2.0
Authors: Massaro Maurizio , Dumay John , Bagnoli Carlo 
Published: August 2017

Purpose
The purpose of this paper is to investigate intellectual capital (IC) discussions held between investors using Web 2.0 tools. More precisely, this paper investigates the determinants of IC disclosures (ICDs) on internet stock message boards (IMBs).

Design/methodology/approach
Four hypotheses were developed and tested through content analysis of 60,996 messages posted on two main IMBs, Yahoo!Finance and TheLion.com, followed by descriptive statistics and logistic regression testing.

Findings
The findings show that Web 2.0 is bringing new opportunities to disclose IC. Traditional theories, such as agency, stakeholder, signalling, and legitimacy theory, cannot be applied to the Web 2.0 context. Therefore, a new approach that focusses more on the personal motivations for disclosing IC is called for. At a glance, the results show that IC is disclosed on IMBs, and several elements influence both the quantity and quality of those disclosures. Sometimes “trolls” disturb the dialogue and discourage participation by other investors. Conversely, online influencers facilitate ICD. To filter messages, the time of posting, the length of the messages, and the sentiment the messages contain should be considered along with the author of the message.

Originality/value
This paper contributes to the existing literature by investigating the IC disclosed on IMBs. The findings provide insights about how ICDs are developed using Web 2.0 tools.
Subnational institutions and open innovation: evidence from China
Authors: Sun Fei , Hong Junjie , Ma Xiuying , Wang Chengqi 
Published: August 2017

PurposeThe purpose of this paper is to examine how subnational institutions within a country explain the performance consequences of open innovation (OI) in emerging market enterprises (EMEs).Design/methodology/approachThe paper conducts a regression analysis by using a novel panel data set comprising of 438 innovative Chinese firms over the period of 2008-2011.FindingsThe authors show that although on average openness to external actors improves innovation performance this effect is pronounced for EMEs that operate in subnational regions with a higher level of intellectual property rights (IPR) enforcement and of factor market development. The findings point to the context-dependent nature of OI strategy and the complementary effect of institutional parameters in emerging markets and help to reconcile the contrasting findings regarding the effect of OI in the prior literature.Originality/valueThis paper extends the literature on OI by suggesting that the analysis of the performance consequences of OI strategy should go beyond the nexus between OI and firm performance, and instead, focus on subnational-specific institutions, such as region-specific IPR enforcement, factor market development and intermediation market development, that may facilitate or constrain the effect of OI model.
Quality dimensions in online communities influence purchase intentions
Authors: Wang Chung-Yu , Lee Hsiao-Ching , Wu Li-Wei , Liu Chih-Chung 
Published: August 2017

Purpose
The purpose of this paper is to examine how quality dimensions in independently owned online brand communities influence purchase intentions via uncertainty reduction and the role of involvement.

Design/methodology/approach
This work validates the model and hypotheses through non-probabilistic sampling. The online questionnaire was made on the website of MySurvey and an invitation letter was posted to the forums. The respondents received the questionnaire items translated into Chinese. The final survey sample consisted of 235 respondents.

Findings
Empirical results confirm that as for independently owned online brand communities, their information quality and relationship quality are effective tools for influencing purchase intentions via uncertainty reduction. In addition, the authors demonstrate that involvement has a positively moderating influence on the relationship between uncertainty reduction and purchase intentions.

Originality/value
The current study moves beyond uncertainty reduction to demonstrate that information quality and relationship quality of forums influenced purchase intention via uncertainty reduction and the moderating variable such as involvement.
Do trade area grades really affect credit ratings of small businesses? An application of big data
Authors: Pan Huifeng , Kang Man-Su , Ha Hong-Youl 
Published: August 2017

Purpose
Although the study of credit ratings has focused on traditional credit bureau resources, scholars have recently emphasized the importance of big data. The purpose of this paper is to examine both how these data affect the credit evaluations of small businesses and how financial managers use them to stabilize their risks.

Design/methodology/approach
Using data from 97,889 data points for normal guarantees and 1,678 data points for accidents in public funds, the authors explore the effects of trade area grades as well as the superiority of the use of big data when evaluating credit ratings for small businesses.

Findings
The results indicate that the grade information of trade areas is useful in predicting accident rates, particularly for small businesses with high credit scores (AAA-A). On the other hand, the accident rates of small businesses with low credit scores increased from 3.15-16.67 to 3.20-33.3 percent. These findings demonstrate that accident rates for the businesses with high credit scores decrease, but accident rates for businesses with low credit scores increase when using the grades of trade areas.

Originality/value
The authors contribute to the literature in two ways. First, this study provides one of the first investigations on information on trade areas through public financial perspectives, thereby extending the financial risk and retail literature. Second, the current study extends the research on the credit evaluation of small businesses through the big data application of real transaction-based trade areas, answering the call of Park et al. (2012), who recommended an exploration of the relationship between business start-ups and financial risk.