bluuebunny/crossref_metadata_2025_split huggingface dataset:
Airbnb – an exploration of value co-creation experiences in Jamaica
Authors: Johnson Abbie-Gayle , Neuhofer Barbara 
Published: July 2017

Purpose
Drawing upon the theoretical framework of the service-dominant (S-D) logic, value co-creation and social practices, this paper aims to investigate how value is co-created among guests, hosts and the wider local community in the sharing economy context of Airbnb.

Design/methodology/approach
A qualitative enquiry through an online content analysis was applied to thematically analyse Airbnb online guest reviews to explore the value-co-creation practices in local tourist experiences in Jamaica.

Findings
Based on Airbnb guest and host engagements, a theoretical framework emerges, depicting integrated operant and operand resources, host–guest value co-creation practices embedded in the destination’s authentic culture and specific value outcomes.

Research limitations/implications
Being grounded in the geographical and cultural context of Airbnbs in Jamaica, the findings are transferable to similar platforms of the sharing economy, tourism contexts and destinations.

Practical implications
Critical implications unfold for Airbnb accommodation providers, destination stakeholders and policymakers by revealing a specific set of nuanced social practices that need to occur for local authentic experiences and value to be co-created among guests, hosts and the wider local community.

Originality/value
The paper makes an original contribution to knowledge by being one of the first studies to apply a S-D logic lens to the Airbnb sharing economy. It breaks down resource integration, host – guest value co-creation practices and value outcomes that occur for experiences and value to emerge in an Airbnb hospitality context.
Value co-creation and co-destruction in the Airbnb sharing economy
Authors: Camilleri Jeannette , Neuhofer Barbara 
Published: July 2017

Purpose
This paper aims to develop a theoretical framework of value co-creation and value co-destruction of guest-host social practices facilitated through Airbnb in the sharing economy.

Design/methodology/approach
This paper makes use of a qualitative online content analysis to extract Airbnb data and to analyse guest reviews and host responses posted in the context of Malta.

Findings
A theoretical framework is proposed revealing six distinct themes of guest–host social practices and their sub-categories, resulting in a spectrum of dimensions of value formation.

Research limitations/implications
This paper collects data from Airbnb properties in Malta, with more narratives posted by guests, implying a dominance of guest views on value co-creation and co-destruction. Findings might have a limited transferability beyond similar sharing economy platforms and tourist destinations.

Practical/implications
The paper uncovers guest–host hospitality value creation practices, providing concrete examples as to what practices lead to distinct value formation or destruction. In addressing the lack of knowledge about value creation practices in the sharing economy, strategic implications are offered to the hospitality sector to understand the distinct value propositions Airbnb offers compared to traditional accommodation types.

Originality/value
The paper’s contribution is its theoretical framework of value practices of guests staying at Airbnb-listed accommodations, contributing to a better understanding of the distinct value propositions underlying collaborative consumption offers in the sharing economy.
The accommodation experiencescape: a comparative assessment of hotels and Airbnb
Authors: Mody Makarand Amrish , Suess Courtney , Lehto Xinran 
Published: July 2017

Purpose
Accommodations providers in the sharing economy are increasingly competing with the hotel industry vis-à-vis the guest experience. Additionally, experience-related research remains underrepresented in the hospitality and tourism literature. This paper aims to develop and test a model of experiential consumption to provide a better understanding of an emerging phenomenon in the hospitality industry. In so doing, the authors also expand Pine and Gilmore’s original experience economy construct.

Design/methodology/approach
Using data from a survey of 630 customers who stayed at a hotel or an Airbnb in the previous three months, the authors performed a multi-step analysis procedure centered on structural equation modeling to validate the model.

Findings
The authors demonstrate that the dimensions of serendipity, localness, communitas and personalization represent valuable additions to Pine and Gilmore’s original experience economy construct. Airbnb appears to outperform the hotel industry in the provision of all experience dimensions. The authors further define the pathways that underlie the creation of extraordinary, memorable experiences, which subsequently elicit favorable behavioral intentions.

Practical implications
The findings suggest the need for the hotel industry to adopt a content marketing paradigm that leverages various dimensions of the experience economy to provide customers with valuable and relevant experiences. The industry must also pay greater attention to its use of branding, signage and promotional messaging to encourage customers to interpret their experiences through the lens of these dimensions.

Originality/value
The study expands a seminal construct from the field of services marketing in the context of the accommodations industry. The Accommodations Experiencescape is offered as a tool for strategic experience design. The study also offers a model of experiential consumption that explains customers’ experiences with accommodations providers.
Past experience, traveler personality and tripographics on intention to use Airbnb
Authors: Poon Ka Yin , Huang Wei-Jue 
Published: July 2017

Purpose
This study aims to identify the individual and trip characteristics that are associated with intention to use peer-to-peer accommodation, including past experience (users vs non-users), accommodation preferences, traveler personality and tripographic variables.

Design/methodology/approach
To compare Airbnb users and non-users, quantitative research was conducted to test for group differences. A questionnaire was designed and administered face-to-face in major tourist areas. Quota sampling was used to ensure comparable samples of Airbnb users and non-users.

Findings
While Airbnb users and non-users expressed few differences in their demographics and perceived importance of accommodation attributes, the two groups vary in their perception of Airbnb and evaluation of Airbnb compared to hotels, suggesting some positive and negative changes after experiencing Airbnb. Respondents who were more allocentric were more likely to use Airbnb. Hotels were preferred for traveling with family as well as shorter trips, while Airbnb was preferred for traveling with friends as well as longer trips.

Practical implications
This study identified several challenges for Airbnb and other sharing platforms, including consumers’ security concerns, potential decrease in the likelihood of repeat usage and low likelihood of using Airbnb when traveling with family.

Originality/value
While previous studies focused more on existing customers of peer-to-peer accommodation, this study compared users and non-users and identified key differences in their perceptions. The use of traveler personality and tripographic variables to examine intention to use Airbnb provides a unique perspective to consider Airbnb as an “allocentric destination” and the type of trips that are more compatible with the Airbnb experience.
Evaluation of strategic thinking and its affecting factors among managers and personnel in a medical sciences university in Iran
Authors: Salavati Sedigheh , Amerzadeh Mohammad , Mohammadi Bolbanabad Amjad , Piroozi Bakhtiar , Amirihoseini Shilan 
Published: July 2017

Purpose
Prediction of future changes and making appropriate strategic decisions require strategic thinking in any organization. It helps managers to create new opportunities. The purpose of this paper is to measure strategic thinking and its affecting factors at Kurdistan University of Medical Sciences.

Design/methodology/approach
This is a descriptive-analytic as well as a cross-sectional study which was conducted in 2016. Its statistical community included 300 managers and personnel of Kurdistan University of Medical Sciences. The sample size was equal to statistical community. Data were collected using a standard questionnaire. Data were then entered into SPSS20 and were analyzed using statistical tests such as Freedman, Whitney and Kruskal-Wallis.

Findings
Overall, strategic thinking was evaluated “good” and “somewhat good” among managers (5.0±72.28) and personnel (6.0±25.48), respectively. Moreover, among the elements of strategic thinking, conceptual thinking obtained the highest score among both managers (6.0±06.32) and personnel (5.0±53.52), which was evaluated in a “good” level. There was a significant difference between managers’ and personnel’s strategic thinking score (p=0.001). Different education groups of managers and personnel were different in terms of strategic thinking (p<0.05), but strategic thinking score of managers and personnel were not significant based on the work experience and type of employment.

Originality/value
Although both managers and personnel received a good score in terms of strategic thinking, improving the level of strategic thinking especially for future trends and opportunities can lead to enhanced strategic thinking among managers and personnel of Kurdistan University of Medical Sciences.
Students with disabilities’ satisfaction with their universities’ services
Authors: Simadi Fayez A. , Alqaryouti Ibrahim A. 
Published: July 2017

Purpose
The purpose of this study is to examine the satisfaction aspects among disabled students in some universities in the Middle East and to examine the impact of socio-demographic factors on such satisfaction with regard to the services provided by their universities.

Design/methodology/approach
The sample consisted of 251 subjects from Oman, Qatar, Jordan and Yemen. Comparative means were used to examine the importance of satisfaction aspects and analysis of variance (ANOVA) as well as multi-analysis of variance (MANOVA) were used to examine the role of the socio-demographic factors in explaining the disabled students’ satisfaction. Satisfaction aspects included: social, psychological, educational, environmental and health, while the socio-demographic variables included were: country, specialization, kind of disability, gender GPA and degree of disability.

Findings
The findings revealed that social satisfaction was the greatest, followed by psychological, educational, environmental and health satisfaction in order. The results of the ANOVA revealed that all socio-demographic factors impacted significantly on the satisfaction of disabled students, except gender and the degree of disability. While, the MANOVA findings reported that Jordanian and Qatari students had higher educational and psychological satisfaction than Omani and Yemeni students.

Research limitations/implications
The present findings can be considered as limited and hard to generalize on all regions’ universities because the gap between them in disability services is very large. Some of universities have very good services, while the disability services of other universities are very limited or not existed.

Practical implications
The findings will be helping the educators and administrative people to offer more services to disabled students.

Originality/value
This is the first comparative study in the Middle East area.
Insights into Kenya’s public sector innovation: the case of managers
Authors: Agolla Joseph Evans , Van Lill Jacobus Burger 
Published: July 2017

Purpose
The purpose of this paper is to assess innovation in public sector organisations (PSOs) from the middle managers’ perspectives. Several studies have been conducted on innovation drivers in organisations; however, such studies are limited when it comes to the public sector. Innovation is a term that has been synonymous with the private sector, until of late when public sector organisations adopted the terminology.

Design/methodology/approach
The present study adopts a qualitative approach. The findings are based on a sample of selected 16 middle managers from two PSOs in Kenya. The study relies on focus group discussions (FGDs) to collect data. The data are analysed thematically, based on categorisation.

Findings
First, the results identified drivers, barriers, strategies to overcome barriers, innovation outcomes/indicators and the status of innovation in Kenya’s public sector. Second, the study points to policy directions, theory and practice.

Research limitations/implications
The study suggests that innovation drivers in the public sector greatly depend on government and top management, particularly the way they craft policies and provide support for innovative behaviours. The current findings are limited to innovation activities of the public sector in Kenya, specifically the two organisations.

Originality/value
The findings from this research can aid the understanding of the nature of innovation in PSOs given that it is empirically based on middle managers’ insights.
Mediation of superior-subordinate relationship and a climate of innovation on psychological empowerment
Authors: Jha Sumi 
Published: July 2017

PurposeThe purpose of this paper is to establish the relationship between psychological empowerment (PE) and four variables: autonomy, openness, superior-subordinate relationship (SSR), and climate of innovation (CI). The paper also aims to establish the mediating effects of SSR and CI on PE.Design/methodology/approachThe sample size for the study was 319 employees (197 managers and 122 team leaders) from ten leading information and communication technology companies of India. Structural equation modelling was used to test the model under study. Bootstrapping was applied to provide better estimation of the sample.FindingsThe exogenous variables under study were autonomy and openness. The mediating variables were SSR and CI. Results supported the model and indicated a significant direct effect between exogenous variables and PE. The role of SSR and CI as mediator was also ascertained.Practical implicationsThe paper highlights that the managers of service organisations should take initiatives to provide a conducive climate for innovation. Having the right climate for innovation and support from superiors will make employees feel psychologically empowered.Originality/valueAlthough as researchers and as practitioners the authors understand the importance of innovation climate and role of superior, few studies have sought to explain the mediating effects of SSR and CI.
Mixed two- and four-level experimental designs for interchangeable parts with different degrees of assembly difficulty
Authors: Vivacqua Carla A. , Ho Linda Lee , Pinho André L.S. 
Published: July 2017

Purpose
The purpose of this paper is to show how to properly use the method of replacement to construct mixed two- and four-level minimum setup split-plot type designs to accommodate the presence of hard-to-assemble parts.

Design/methodology/approach
Split-plot type designs are economical approaches in industrial experimentation. These types of designs are particularly useful for situations involving interchangeable parts with different degrees of assembly difficulties. Methodologies for designing and analyzing such experiments have advanced lately, especially for two-level designs. Practical needs may require the inclusion of factors with more than two levels. Here, the authors consider an experiment to improve the performance of a Baja car including two- and four-level factors.

Findings
The authors find that the direct use of the existing minimum setup maximum aberration (MSMA) catalogs for two-level split-plot type designs may lead to inappropriate designs (e.g. low resolution). The existing method of replacement for searching exclusive sets of the form (α, β, αβ) available in the literature is suitable for completely randomized designs, but it may not provide efficient plans for designs with restricted randomization.

Originality/value
The authors provide a general framework for the practitioners and have extended the algorithm to find out the number of generators and the number of base factor at each stratum, which guide the selection of mixed two-level and four-level MSMA split-plot type designs.
Management systems integration: survey results
Authors: Domingues Pedro , Sampaio Paulo , Arezes Pedro M. 
Published: July 2017

Purpose
The purpose of this paper is to report the results from a survey carried out among Portuguese companies with their management systems (MSs) certified according to, at least two of the following standards: ISO 9001, ISO 14001 and OHSAS 18001. In addition, the results from a second survey conducted amid a group of experts that pointed out several aspects that impact on the integration level will be dissected.

Design/methodology/approach
The phenomenon of MSs integration is hardly transferable to a contained environment so some of the common research methods traditionally adopted include case studies, surveys, interviews and observation in situ. The findings from two surveys online among Portuguese companies and Portuguese experts are reported in the current paper.

Findings
The results suggest that a set of common characteristics is present on the majority of the surveyed companies. On first hand, there is evidence of an effective integration of the policies and the existence of an integrated system manager on the organizational structure of the companies. On the other hand, results suggest that training was provided to top management concerning integration issues, an integrating concept was taken into account during the implementation process and tools, and methods and objectives of the subsystems are aligned.

Research limitations/implications
This paper addresses the issues raised in the mainstream scientific bibliography through the collection of information amidst Portuguese companies. At this stage, it is not possible to infer at which extent the conclusions may be transferable to other geographic contexts. The small number of companies that completed the survey precludes the statistical generalization of the findings but the analytical generalization is not impaired.

Originality/value
The authors believe that the conclusions of this paper may aid both practioneers and scholars in the understanding of a complex but manageable organizational phenomenon. In addition, through the contents of this paper companies may collect information regarding the pertinent issues to address when developing their IMSs.
Equating the expected and perceived service quality
Authors: Shabbir Asma , Malik Shahab Alam , Janjua Saquib Yusaf 
Published: July 2017

Purpose
The purpose of this paper is to investigate patients’ views toward the perceived service quality of public and private healthcare service providers. Determinants of healthcare service quality were compared by carrying out a GAP analysis to equate perceived and expected services and examined differences in the service quality.

Design/methodology/approach
The study sample comprises 310 inpatients of public and private healthcare service providers. Self-administered questionnaires were used along a five-point Likert scale and analyzed through the Statistical Package for Social Sciences. GAP analysis was used to observe the difference between expectations and perceived service quality.

Findings
A cross-sectional study revealed significant quality gaps between the expected and perceived services of public and private healthcare service providers; conversely patients’ expectations are not fully met in both types of hospitals. Private hospitals surpassed in terms of overall perceived service quality from their counterparts. Perceived services were found better in terms of physician medical services in public sector hospitals, while rooms and housekeeping services were found better in terms of private sector hospitals.

Practical implications
The result can be used by both public and private healthcare service providers to restructure their quality management practices which could only be possible through effective management commitment, regular patients’ feedback and translucent complaint procedures.

Originality/value
The study conceptualizes the expected and perceived hospital service quality dimensions as an eight-dimensional framework. A comparison between public and private sector hospitals is made to get a better understanding about the differences in the perceived healthcare services among two sectors. Consequences of the study will aid hospital managers and policy makers to get a fuller picture of healthcare services in order to contrive enhancement practices.
Reliability analysis in railway repairable systems
Authors: Navas Miguel Angel , Sancho Carlos , Carpio Jose 
Published: July 2017

Purpose
The purpose of this paper is to present the results of the application of various models to estimate the reliability in railway repairable systems.

Design/methodology/approach
The methodology proposed by the International Electrotechnical Commission (IEC), using homogeneous Poisson process (HPP) and non-homogeneous Poisson process (NHPP) models, is adopted. Additionally, renewal process (RP) models, not covered by the IEC, are used, with a complementary analysis to characterize the failure intensity thereby obtained.

Findings
The findings show the impact of the recurrent failures in the times between failures (TBF) for rejection of the HPP and NHPP models. For systems not exhibiting a trend, RP models are presented, with TBF described by three-parameter lognormal or generalized logistic distributions, together with a methodology for generating clusters.

Research limitations/implications
For those systems that do not exhibit a trend, TBF is assumed to be independent and identically distributed (i.i.d.), and therefore, RP models of “perfect repair” have to be used.

Practical implications
Maintenance managers must refocus their efforts to study the reliability of individual repairable systems and their recurrent failures, instead of collections, in order to customize maintenance to the needs of each system.

Originality/value
The stochastic process models were applied for the first time to electric traction systems in 23 trains and to 40 escalators with ten years of operating data in a railway company. A practical application of the IEC models is presented for the first time.