bluuebunny/crossref_metadata_2025_split huggingface dataset:
Occupational identity and culture: the case of Michelin-starred chefs
Authors: Cooper John , Giousmpasoglou Charalampos , Marinakou Evangelia 
Published: March 2017

Purpose
The purpose of this study is to conceptualise how the occupational identity and culture of chefs is constructed and maintained through both work and social interaction.

Design/methodology/approach
The study follows a qualitative interpretivist approach; in total, 54 unstructured, in-depth, face-to-face interviews were conducted with Michelin-starred chefs in Great Britain and Ireland.

Findings
Drawing upon the fieldwork, fresh insights into the social structures and processes which underpin the creation and maintenance of the occupational identity and culture of chefs are revealed in the chefs’ own words.

Research limitations/implications
This study generates empirical data that inform contemporary debates about the role of work in identity formation with particular emphasis on the induction–socialisation process. In addition, the findings of this study suggest that identity and culture are interrelated in the sense that the cultural components of an occupational culture operate to reinforce a sense of identity among its occupational members.

Practical implications
The findings suggest that Michelin-starred chefs have a strong occupational identity and culture. Strict rules and discipline are often used in kitchen brigades as a means of monitoring quality and maintaining the high standards of performance. The occupational socialisation of new members is a long and painful process that very often exceeds the limits of banter, and it is analogous to the military induction. The phenomenon of bullying and violence in commercial kitchens is identified as an unacceptable behaviour that needs to be eliminated. This can be achieved with changes in the education and training of the young chefs and the strict enforcement of the anti-bullying policies.

Originality/value
The understanding of chefs’ occupational identity and culture is critical for successful hospitality operations; nevertheless, this is an under-researched area. This study is unique in terms of scale and depth; it is expected to provide useful insights in both theoretical and practical perspective, regarding the formation of chefs’ identity and culture in organisational settings.
Investigating an innovative service with hospitality robots
Authors: Kuo Chun-Min , Chen Li-Cheng , Tseng Chin-Yao 
Published: March 2017

Purpose
The purpose of this study is to identify the factors that influence the development of service robots, and to apply a service innovation strategic mindset to the hotel industry in Taiwan.

Design/methodology/approach
A mixed-methods approach, combining an expert panel and semi-structured interviews using a SMART SWOT ranking survey, was applied to understand the perspectives of hotel owners and robotics experts.

Findings
Fifty-three items were collected regarding the demand side of the hospitality market, showing that the Taiwan hospitality industry has good potential to implement service robots. Sixty-one items on the supply side of business were collected, showing that this robotics service can help hotels handle seasonal employment and labor utilization. The SWOT analysis identifies “The fun and curiosity aroused in consumers can enhance the promotion of service robots”, “Lack of talent in system integration”, “Taiwan’s aging society can increase the demand for service robots” and “China and South-east countries have aggressively poached talent in the global robotics market” as key issues.

Originality/value
Few studies have investigated robotics service for hotels using the six-dimensional service innovation model. This model helps identify six factors and implies that this new service concept can position hotels to better compete by using IT and relationship marketing strategies.
Building business sustainability through resilience in the wine industry
Authors: Golicic Susan L. , Flint Daniel J. , Signori Paola 
Published: March 2017

PurposeThe purpose of this paper is to address how wine businesses build sustainability – the ability to survive and be successful over the long-term – in a complex market environment.Design/methodology/approachTo understand how managers in a wine supply chain (i.e. from grower to consumer) are trying to sustain business within a hyper-competitive industry, the authors used a standard grounded theory, constant comparative research method using formal depth interviews along with additional data sources from wine businesses in nine global wine regions in the USA, Australia, Italy and New Zealand.FindingsA framework emerged from the data to improve business sustainability and counteract the complexity in the wine market by developing resilience through innovating and experimenting, obtaining resources/developing capabilities and relying on supply chain connections.Research limitations/implicationsThis conceptual framework contributes to the existing theory on institutional transitions and resilience in business, and extends and broadens it by proposing that resilience is needed to combat entropy in the wine industry for businesses in this industry to survive and thrive.Practical implicationsManagers can learn from and apply the examples mentioned in this study and follow the framework presented to implement the strategies to build resilience to increase their chances of sustainability.Originality/valueThis study is one of the first empirical studies to the authors’ knowledge that identifies the impact of entropy in the wine industry and examines resilience as a means to combat an entropic market and obtain business sustainability.
IoT-based system for communication and coordination of football robot team
Authors: Bi Zhuming , Wang Guoping , Xu Li Da , Thompson Matt , Mir Raihan , Nyikos Jeremy , Mane Armela , Witte Colton , Sidwell Cliff 
Published: March 2017

Purpose
The purpose of this paper is to develop an information system which is based on the Internet of things (IoT) and used to support the communication and coordination in a cooperative robot team.

Design/methodology/approach
The architecture of the IoT applications for decision-making activities in a complex system is elaborated, the focus lies on the effective implementation of system interactions at the device-level. A case study is provided to verify system performances.

Findings
The IoT concept has been introduced in an information system of a football robot team to support the coordination among team players. Various sensors are used to collect data from IoT, and data are processed for the controls of robotic players to achieve the better performance at the system level. The field test has shown the feasibility and effectiveness.

Research limitations/implications
To investigate how IoT can be utilized in an information system for making complex decisions effectively, the authors use the decision-support system for a football robot team to illustrate the approaches in developing data acquisition infrastructure, processing and utilizing real-time data for the communication and coordination of robot players in a dynamic competing environment. While the presented work has shown the feasibility of an IoT-based information system, more work are needed to integrate advanced sensors within the IoT and develop more intelligent algorithms to replace manually remote control for the operations of robot players.

Practical implications
The proposed system is specifically for a football robot team; however, the associated approaches are applicable to any decentralized system for developing an information system to support IoT-based communication and coordination within the system in the real-time mode.

Originality/value
The exploration of IoT applications is still at its early stage, existing relevant work is mostly limited to the development of system architecture, sensor networks, and communication protocols. In this paper, the methods on how to use massive real-time data for decision-making of a decentralized team have been investigated, and the proposed system has its theoretical significance to developing other decentralized wireless sensor networks and decision-making systems.
What is eSports and why do people watch it?
Authors: Hamari Juho , Sjöblom Max 
Published: March 2017

PurposeThe purpose of this paper is to investigate why do people spectate eSports on the internet. The authors define eSports (electronic sports) as “a form of sports where the primary aspects of the sport are facilitated by electronic systems; the input of players and teams as well as the output of the eSports system are mediated by human-computer interfaces.” In more practical terms, eSports refer to competitive video gaming (broadcasted on the internet).Design/methodology/approachThe study employs the motivations scale for sports consumption which is one of the most widely applied measurement instruments for sports consumption in general. The questionnaire was designed and pre-tested before distributing to target respondents (n=888). The reliability and validity of the instrument both met the commonly accepted guidelines. The model was assessed first by examining its measurement model and then the structural model.FindingsThe results indicate that escapism, acquiring knowledge about the games being played, novelty and eSports athlete aggressiveness were found to positively predict eSport spectating frequency.Originality/valueDuring recent years, eSports (electronic sports) and video game streaming have become rapidly growing forms of new media in the internet driven by the growing provenance of (online) games and online broadcasting technologies. Today, hundreds of millions of people spectate eSports. The present investigation presents a large study on gratification-related determinants of why people spectate eSports on the internet. Moreover, the study proposes a definition for eSports and further discusses how eSports can be seen as a form of sports.
Management controls in an apparel group: an institutional theory perspective
Authors: Doluwarawaththa Gamage Sujeewa Damayanthi , Gooneratne Tharusha 
Published: March 2017

PurposeThe purpose of this paper is to explore how management controls in an organization take shape amidst the tensions between external institutional forces and the internal dynamics arising from the different powers and interests of managers as well as from intra-organizational norms, rules and taken-for-granted assumptions.Design/methodology/approachAdopting an interpretivist stance, this study employs the embedded (nested) case study approach drawing evidence from an apparel group which consists of a head office and four clusters. Theoretically, the paper is informed by institutional theory, and particularly draws on concepts such as organizational field, ceremonials, rational myths, isomorphism, institutional logics and loose coupling. It is further complemented by strategic responses of Oliver (1991), as well as materials and discursive elements in elaborating how external pressures influence control practices of an organization, and how internal actors strategically respond to those pressures in balancing external legitimacy and internal efficiency requirements.FindingsThe field-study findings reveal that management controls of the case-study organization have taken shape amidst external pressures, specifically from customers and internal dynamics such as interests of key actors, who strategically respond to external pressures and head -office specifications.Research limitations/implicationsSituating management controls within external pressures and internal dynamics, the findings of this study have implications for research on organizational heterogeneity, and it offers learning points for managers in formulating management controls by balancing conflicting internal and external pressures.Practical implicationsIn reality, practicing managers are faced with conflicting logics arising from external pressures and internal dynamics stemming from different power- and interest-holding managers as well as intra-organizational norms, rules and taken-for-granted assumptions in their everyday encounters in organizations. This study provides some pointers for such practicing managers in designing and implementing management control systems by effectively balancing these opposing influences and formulating systems suited to the circumstances of a particular organization.Originality/valueMoving beyond the widely held narrow conceptualization of institutional theory akin to (external) isomorphism and organizational conformity, this paper brings out organizational heterogeneity through the active agency of actors in terms of their power, interest and proclivities as well as their use of organizational norms and rules in responding to such external institutions.
… and justice for all – cost fairness in Volkswagen’s product family
Authors: Müller David 
Published: March 2017

Purpose
Product families offer companies economic advantages in the development and the production stage while satisfying a wide range of customer needs. This concept generates economies of scale and scope, which lead to a significant cost reduction. The realization of product families by several autonomous firms highlights the problem of fair cost sharing. Despite broad agreement on fairness as a highly desired aim, in practice there is a lack of precise terms of operationalization. Therefore, the purpose of this paper is to use a game theoretical framework to achieve fair cost sharing. It is shown that the cooperative game solution ensures fairness and therefore should be accepted by all the partners.

Design/methodology/approach
Therefore, this study uses a game theoretical framework to reach a fair cost sharing. All family members are modeled as players in a cost reduction game. Using a cooperative game lens allows the identification of fair cost shares. It is shown that cooperative game solution ensures fairness and therefore should be accepted by all partners.

Findings
It is shown that the average cost assignment method is not fair and therefore not stable. Moreover, the authors show that the game theoretical solution ensures fairness and therefore will be accepted by all partners.

Research limitations/implications
One main problem of the game theoretic solution concepts is the fact that the benefits of the PFD must be known for the various possible coalitions. By means of suitable forecasts, however, this can be avoided and is not a special problem of the game theoretical solution. The other two main problems are the assumption that the participating companies reach binding agreements ex ante, which are also met ex post, as well as the assumption that side payments between the participating companies are possible.

Practical implications
It has been demonstrated that game theoretic instruments deliver a fair solution. With the calculated shares, all firms have an incentive to join the grand coalition what ensures a positive motivation and long-term stability.

Originality/value
This paper’s main contribution is the analysis of a real-life product family through the lens of cooperative game theory.
An examination of innovative consumers’ playfulness on their pre-ordering behavior
Authors: Byun Kyung-Ah , Dass Mayukh , Kumar Piyush , Kim Junghwan 
Published: March 2017

Purpose
The purpose of this paper is to examine the role of playfulness on innovative consumers’ pre-order behavior for new products.

Design/methodology/approach
Drawing upon self-congruity theory and early adoption literature, the effects of playfulness and innovativeness on pre-order behavior and the role of self-congruity are tested using four experimental studies that are analyzed using generalized linear model (GLM) and structural equation modeling.

Findings
Results indicate that playfulness amplifies the advance-purchasing propensity, especially when the pre-launch information cues come from a credible source.

Originality/value
This paper refines playfulness measurement scales and proposes how both enjoyment- and creativity-based playfulness amplify the purchase intention among innovative consumers. The results assist product managers in developing advanced marketing plans before a new product is launched.
The effect of female celebrity spokesperson in FMCG advertising: neuromarketing approach
Authors: Pileliene Lina , Grigaliunaite Viktorija 
Published: March 2017

Purpose
The purpose of this paper is to develop guidelines for the selection of a female advertising spokesperson and brand position regarding the selected spokesperson in the context of fast-moving consumer goods (FMCG) advertising.

Design/methodology/approach
The paper presents findings using both neuromarketing and traditional marketing research methods.

Findings
The findings are based on the results of P300 event-related brain potentials, eye-tracking experiments and a questionnaire research. It was concluded that a famous female spokesperson indeed has a significant effect on FMCG advertising effectiveness.

Practical implications
The selection of a female celebrity spokesperson when seeking FMCG advertising effectiveness depends on the primary determined aim of marketing communication. If the aim of the advertising campaign is to form attitude, then selecting a celebrity as the FMCG advertising spokesperson is recommended, but if the aim of the FMCG advertising campaign is to enhance brand awareness, it is recommended to select a non-celebrity spokesperson. Furthermore, the brand should be presented at the top of the advertisement’s layout, particularly when a celebrity is chosen as a spokesperson because this allows lowering the possibility of the “vampire effect” occurrence.

Originality/value
As a study on the effect of a female spokesperson on FMCG advertising effectiveness, this research will be of academic interest, integrating both marketing theory and neuroscience to analyze and evaluate consumer behavior. This research is also relevant to businesses, because it provides guidelines for the selection of female advertising spokespersons in the context of FMCG advertising.
Brand experience and customer citizenship behavior: the role of brand relationship quality
Authors: Xie Lishan , Poon Patrick , Zhang Wenxuan 
Published: March 2017

Purpose
This paper aims to examine the mediating role of brand relationship quality in the relationship between brand experience and customer citizenship behavior.

Design/methodology/approach
Two studies were conducted in China. Data were collected via questionnaire surveys. Structural equation modeling and bootstrapping methods were used for data analyses.

Findings
Results show that brand relationship quality mediates the effects of the four dimensions of brand experience (i.e. sensory, affective, behavioral and intellectual) on the two aspects of customer citizenship behavior (i.e. toward other customers and toward the organization). In addition, service provider ratings can moderate the effect of brand relationship quality on customer citizenship behavior.

Practical implications
The findings suggest that marketing or service managers should build high quality of customer–brand relationship to enhance customer citizenship behaviors by providing memorable and pleasurable brand experiences. Brands with high ratings can facilitate the effect of brand relationship quality on customer citizenship behavior.

Originality/value
This research sheds light on the mediating role of brand relationship quality in the relationship between brand experience and customer citizenship behavior.
The effect of perceived risk on information search for innovative products and services: the moderating role of innate consumer innovativeness
Authors: Zhang Zhe , Hou Yuansi 
Published: March 2017

Purpose
The purpose of the study is to explore the effects of two dimensions of perceived risk (functional and emotional risk) on two types of consumer information search (ongoing and pre-purchase search) in the context of innovative products and services and examine the moderating effect of innate consumer innovativeness.

Design/methodology/approach
The findings in this study are generated with a quantitative design using a multiple linear regression model and a residual centering method on data-collected survey responses related to tablet PC adoption in an online community and laboratory experiment on online bike-renting services.

Findings
The results show that functional and emotional risks influence on-going and pre-purchase search differently in innovative products and services context. On the one hand, functional risk affects on-going search negatively, whereas emotional risk affects on-going search positively; on the other hand, the effect of functional risk on pre-purchase search is not significant, and the effect of emotional risk on pre-purchase search is positive. Furthermore, these relationships are moderated by innate consumer innovativeness. For on-going search, consumer innovativeness moderates the negative effect of functional risk negatively and moderates the positive effect of emotional risk positively; for pre-purchase search, consumer innovativeness moderates the positive effect of emotional risk negatively on pre-purchase search.

Originality/value
Unlike established products and services, innovative products and services possess some elements that are unfamiliar to consumers. Companies typically pre-release innovative products and services long before officially launching them in the market, enabling consumers to assess potential risks and seek information in advance, thereby priming the market. Since innovative products and services are becoming more ubiquitous, research on the impact of perceived risk on information search is crucial for marketers. The present work is designed to be the first to consider the effects of two dimensions of perceived risk (functional and emotional risk) on two types of consumer information search (ongoing and pre-purchase search) and the moderating effect of innate consumer innovativeness. The present research is, therefore, intended to make contributions to the literature on perceived risk, information search and innovation management.
Leading learning in Asia – emerging empirical insights from five societies
Authors: Hallinger Philip , Walker Allan 
Published: March 2017

Purpose
The purpose of this paper is to synthesize findings from studies of principal instructional leadership conducted in five East Asian societies. The authors first identify similarities and then differences in approaches to instructional leadership across the societies. Then the findings of the synthesis are compared with broad findings from the global literature on principal instructional leadership.

Design/methodology/approach
The paper employs a thematic approach to synthesizing findings from the five qualitative studies.

Findings
The authors identified numerous similarities in practices of instructional leadership across the five societies. These included first, a top-down approach to defining the mission and goals of schools whereby principals worked within a fairly narrow zone of discretion. Second, principals devoted relatively little attention to coordinating the curriculum due to working within strict national curriculum frameworks. Third, principals executed their instructional leadership practices with an ever-present sense of the need to honor hierarchical relations and maintain harmony among staff and other stakeholders. Differences across the five societies centered on the extent to which the instructional leadership role of principals was explicitly defined and the extent to which they received training for the role.

Originality/value
This synthesis sought to build upon reviews of research published in a special issue of this journal two years ago. The synthesis and this body of research papers have contributed toward moving empirical research on educational leadership broadly, and instructional leadership in particular, forward in East Asia.