bluuebunny/crossref_metadata_2025_split huggingface dataset:
How salespersons induce trust between consumers and retailers
Authors: Abbes Molka , Goudey Alain 
Published: November 2015

Purpose– Although there is existing research investigating trust itself, there is a need for research on the concept of trust, specifically in retail environments. The purpose of this paper is to identify specific the dimensions of the concept of trust with retailing and to note impactful antecedents as activators for managers to secure long-term business.Design/methodology/approach– The authors propose a multi-dimensional measurement scale of trust that is examined through a structural equation modeling the connections between the determinants of the concept and its various features.Findings– This research has identified two new key dimensions for trust, specific to the well-being retailing context: customer/salesperson relationship and customer/sales environment relationship. Hence, this research primarily highlights the role of the salesperson and advice in establishing and sustaining the customer-retailer trust relationship.Practical implications– On the managerial level, this research helps further an advanced relational approach in the area of consumer product distribution by paying particular attention to building and developing a trust-based relationship. This research may serve as a “handbook” for any retailer looking to establish and sustain a durable relationship with their customers.Originality/value– The paper adapts the concept of trust in the specific context of brick-and-mortar retailing and tests it thanks to a quantitative study in the field of well-being retailing. The paper uses empirical data to establish original indications regarding: new relevant dimensions for trust in a retailing context that could be used by shop managers to develop a better comprehension of trust and impactful antecedents of trust in a retailing context that could be activated by shop managers to enhance trust regarding their shops.
User analysis in the Borrow Direct marketplace
Authors: Collins Peter D. 
Published: November 2015

Purpose
– This paper is an analysis of user demographics in the Borrow Direct resource sharing service. The paper looks to determine who uses the service and to what extent.

Design/methodology/approach
– Five years of user data was culled from the system and analysed by user status and number of transactions.

Findings
– Borrow Direct is a core service for supporting graduate level research across the twelve partner institutions.

Originality/value
– This analysis indicates that resource sharing remains a vital resource, particularly for graduate level research, even at top-tier academic libraries.
Developing responsive Resource Sharing services at an Australian regional university: University of Wollongong Library
Authors: Daly Rebecca 
Published: November 2015

Purpose
– The purpose of this paper is to provide an update of Resource Sharing services at the University of Wollongong (UOW) Library two years after a complete review was undertaken to provide a financially viable service relevant to the research support needs of University clients. This paper provides an update of the service two years on.

Design/methodology/approach
– The UOW Library has been attentive to global changes in the resource sharing industry and document supply services. Unmediated resource sharing options are growing and assuming an increasing portion of requests received from clients. UOW’s involvement in new services has focused attention on the value of its collection, particularly the last national copy of a publication. By ensuring these unique titles remain in the collection indefinitely, they can be shared with other libraries through resource sharing arrangements. Ensuring staff workplace health and safety during the ongoing transformation in the delivery of services is an important element in the continued viability of resource sharing at UOW.

Findings
– The 2011-2013 review of UOW Library Resource Sharing services has resulted in a viable and relevant service that is adaptable to the changing needs of UOW clients and institutional directions into the near future. Unmediated requesting continues to assume a greater share of the requesting workload, though staff expertise is equally important in supporting this service. A future challenge for the UOW Library is the rising cost of postage for the sharing of loans across institutions.

Originality/value
– This case study demonstrates how an academic library can transform its resource sharing service for ongoing relevance and cost-effectiveness. Taking a holistic view of the service, in terms of people, costs and services, is important to ensure the overall viability of the service.
Sacred cows and the known unknowns
Authors: Hirsch Peter Buell 
Published: November 2015

Purpose
– The purpose of this paper is to describe a methodology to identify potential reputation threats systematically before they become full-blown crises.

Design/methodology/approach
– The methodology is based on using the filter of four forces for change – demographics, technology, economics and future – to identify impending points of collision between an organization’s business and changing popular sentiment.

Findings
– The methodology, if applied retrospectively, could have identified such reputation damaging events as the emergence of data breaches through the loss of laptops, for example, in advance enabling companies with customer data to take precautions such as advanced encryption.

Practical implications
– Applied rigorously, the issues mapping process can help organizations predict and potentially avoid reputation-threatening crises.

Originality/value
– The paper is based on the personal experience, research and analytical work of the author, and while there may be similar frameworks in use by other practitioners, the authors do not believe they have been described publicly before.
Uneven partners: managing the power balance
Authors: Pérez Lourdes , Cambra-Fierro Jesús J. 
Published: November 2015

Purpose
– Research suggests that asymmetry has a negative impact on value creation and value distribution and assumes that the smaller partner has an inferior position and must defend itself from value misappropriation. However, industries are plagued with a range of business relationships of varying degree of imbalance. Ambitious and growth-oriented small firms enter relationships with larger counterparts, tolerate the imbalance and learn to achieve successful outcomes. In spite of the increasing importance of asymmetric partnerships, there are still many research and conceptual lacunas.

Design/methodology/approach
– Ideas and conclusions of this paper are based on the authors’ experience as well as on evidence from a qualitative case study conducted at a small- and medium-sized enterprise (SME) and one of its key larger partners.

Findings
– Findings reveal that asymmetric partnerships may offer a clear route to value creation and innovation for firms. Moreover, both partners can fully appropriate the value jointly generated.

Originality/value
– Asymmetric partnerships, generally characterized by large dissimilarities between firms, offer the possibility of moving beyond the zero-sum game, where firms obtain value at the expense of their partners. By examining the development and dynamic aspects of these partnerships, we found a novel concept, “dual-value appropriation”, and addressed the issues of how and under which conditions dual value emerges to explain the success of asymmetric partnerships.
Gathering meaningful service user feedback regarding a community forensic service
Authors: Bamford Karen , Benton Carl 
Published: November 2015

Purpose
– Engaging with people with a learning disability to develop and enhance service provision is central to the ethos of personalisation and citizenship. Despite this there appears to be a lack of research to gather users’ views on how they feel the services meet their unique needs and how these could be improved. A service evaluation was developed to understand service user’s experience of accessing a community forensic service (CFS). The paper aims to discuss these issues.

Design/methodology/approach
– The questionnaire was conducted by an independent third party experienced in facilitating complex communication, utilising a written format and Widget Rebus symbols. Questions were based on Trust Values, family and friends test and clinical forensic engagement. The samples were service users open to the CFS on 1 July 2014.

Findings
– Data were gathered from 28 individuals, there was an even spread of ages 17-65. In all, 93 per cent understood what help they needed from the service, there was acknowledgement of who they would go to if they wanted to complain, 100 per cent were happy with how information had been provided, most felt the service was respectful, fair, friendly and they were listened to.

Practical implications
– The findings suggest that more needs to be done around understanding and engagement in care planning. There are plans to gather information from direct carers and setting up focus groups to further understand some of the issues and ways forward.

Originality/value
– Asking for feedback from people who have offended, some of whom now experience increased restrictions, is fraught with concern and approached with trepidation. However, the responses received contradict the natural instincts. The results showed promising appreciation of the support received in the context of everyday lives and positive risk taking.
A case study of an embedded system in prison to support individuals with learning difficulties and disabilities in the criminal justice system
Authors: Kirby Amanda , Saunders Lisette 
Published: November 2015

Purpose
– The purpose of this paper is to describe first the rationale for an embedded process for learning difficulties and disabilities in the criminal justice system (CJS). This is followed by an example of how this approach has been delivered in one offender setting. The use of a novel computerised assessment tool is described, and the way it has been used to undertake the initial screening processes and provide person centred guidance for staff and the individuals. The bio-psychosocial approach to supporting individuals moving through the CJS is suggested as an approach that could be potentially used in other prisons settings. The paper also highlights some of the current challenges in doing so.

Design/methodology/approach
– This paper presents a review of the currently literature to provide a rationale for the example of the embedded approach taken.

Findings
– The approach, aligns to the challenges cited in much of the research.

Practical implications
– The model presented can be used as a basis for potentially delivering such a system in other prisons settings and to highlight areas that remain contentious.

Social implications
– The embedded model represents a bio-psychosocial approach to supporting individuals moving through the CJS so has important implications.

Originality/value
– This is novel approach.
Types of informal learning in cross-organizational collegial conversations
Authors: Wilson Daniel Gray , Hartung Kyle John 
Published: November 2015

Purpose– This paper aims to gather empirical evidence for what colleagues from different organizations reported they learned from informal professional learning conversations. Informal learning conversations with colleagues is a powerful yet understudied source of self-directed, professional development.Design/methodology/approach– This study of mixed methods investigated the types of learning 79 leaders from 22 organizations reported they learned via post-conversation surveys from 44 peer-led discussions over a two-year period.Findings– Survey data suggest empirical evidence of five learning outcomes – informational, conceptual, operational, reflective and social learning. The study describes these categories, the overall distribution of these types of learning in the community and how most conversations were “high-yielding” in a particular outcome.Originality/value– To the knowledge of the authors, this study is the first to suggest empirical evidence of categories of learning that participants report from informal, cross-organizational learning conversations.
Evaluating the quality of the learning outcome in healthcare sector
Authors: Cervai Sara , Polo Federica 
Published: November 2015

Purpose– This paper aims to present the Expero4care model. Considering the growing need for a training evaluation model that does not simply fix processes, the Expero4care model represents the first attempt of a “quality model” dedicated to the learning outcomes of healthcare trainings.Design/Methodology/Approach– Created as development of the Expero model (Cervaiet al., 2013), the Expero4care model has been tailored for workplace learning in the healthcare sector and tested in six organizations across Europe. The model has been validated through the review of an international team of experts and its approval as QualiCert standard.Findings– Expero4care allows the evaluation of the quality of learning outcomes focusing on competences, impact in the workplace, transferability, participation and credits. The evaluation process involves different categories of stakeholders (learners, trainers, colleagues, managers, internal or external bodies that can benefit the training’s results, i.e. final users of the service, such as patients and citizens), and it is based on a systematic data collection and comparison among expectations and perceptions. The implementation of the Expero4care model gives the opportunity to start a continuous improvement process of the trainings in the healthcare service.Research limitations/implications– Expero4care has been tested in both university courses and organizational trainings dedicated to professionals in the healthcare sector. The initial sample is not wide enough to cover all the countries and the types of trainings, so a larger implementation is needed to validate its appropriateness.Social Implication– Expero4care is the first model created specifically for organizations providing training in the healthcare sector. The implementation of the Expero4care model – adaptable to different kind of organizations and trainings – means that it is possible to highlight the value of the training considering its impact on the workplace and on the citizens.Originality/value– As the most commonly used tools to assess the quality of trainings consist of questionnaires submitted to participants at the end of the training and considering that quality models have not been utilized to analyse learning outcomes in healthcare, Expero4care represents the first quality model dedicated to training in healthcare service.
Incorporating practical application in graduate introductory public health courses
Authors: Greece Jacey A. , Patterson Joanne G. , Kensky Sarah A. , Festa Kate 
Published: November 2015

Purpose
– The purpose of this paper is to examine the utility of a redesigned course assessment in a required, introductory Master of Public Health (MPH) course to demonstrate competency achievement through practical application. School of public health curricula are informed by competency-based education (CBE) to prepare students for the field. This is a challenge in introductory courses as traditional assessments do not translate into practical application of knowledge.

Design/methodology/approach
– This retrospective post-test-only evaluation examined a practice-based, multi-disciplinary assessment utilized in Fall 2014 (n = 63 students). Web-based surveys were administered three months after the course to participating students (n = 33), the teaching team or teaching teams (n = 7) and organization representatives (n = 3) to evaluate the utility of the assessment. Questions were analyzed descriptively using chi-square tests, where applicable responses were compared across groups.

Findings
– Results indicate that a practice-based assessment in an introductory MPH course may enhance student learning by fostering deeper appreciation and application of course content while more closely reflecting the collaborative, multi-disciplinary and problem-solving nature of practice. The assessment may also increase the depth of competency achievement and career preparedness.

Practical implications
– Institutions that are guided by CBE, train students for multi-disciplinary practice and are impacted by the changing landscape of the field may want to consider course assessments that mimic practice to best prepare students.

Originality/value
– Course assessments should be evaluated to ensure they appropriately measure competency achievement. This evaluation provides multiple perspectives on the process and outcome of a practice-based course assessment.
Beyond storing old stuff: analysing the socio-economic value of museums
Authors: Mudzanani Takalani Eric 
Published: November 2015

Purpose– This paper aims to analyse the socio-economic role of museums.Design/methodology/approach– To explore the socio-economic role of museums, relevant literature on the role of museums was reviewed. Books and articles were consulted to shed light on museums as a cultural tourism product offering within the broader context of tourism as a catalyst of societal development.Findings– The literature review revealed that museums are symbols of unity and identity and can serve as a catalyst of economic development of local communities. The article dispels the perception that museums are places where old stuff is stored and that they are at the periphery of societal development.Research limitations/implications– The paper is based on literature review and not an empirical study.Practical implications– This paper proposes that museums should play a more active role in the socio-economic development of society.Social implications– This paper suggests that museums should educate the public about their role and place in society. Most importantly, they should create awareness about the socio-economic opportunities which they create. Thus, museums should position themselves as part of the societal effort to deal with societal challenges and not relegate themselves to the fringes of society. To this end, museums should establish partnerships with other agents of societal development. These organisations include chambers of commerce, educational institutions, government agencies and tourism organisations.Originality/value– The paper dispels the perception that museums are places where old stuff is stored and that they are at the periphery of societal development.
The challenge of personalized education on the institution of higher education
Authors: Abeles Tom P. 
Published: November 2015

Purpose
– This paper aims to look at the potential impact of personalized or competency-based learning on educational institutions at the structural level and in the knowledge acquisition domain.

Design/methodology/approach
– This article takes the structure of an editorial piece.

Findings
– The essay suggests that the shift in pedagogy can impact on the operational and economic structure of the institution separate from the educational impact.

Originality/value
– The potential impact of pedagogy shift could affect the economics of institutions as well as the entire operational structure and employment of the institution at the administrational level.
Prescriptions and proscriptions: moralising sleep medicines
Authors: Gabe Jonathan , Coveney Catherine M. , Williams Simon J. 
Published: November 2015

AbstractThe pharmaceuticalisation of sleep is a contentious issue. Sleep medicines get a ‘bad press’ due to their potential for dependence and other side effects, including studies reporting increased mortality risks for long‐term users. Yet relatively little qualitative social science research has been conducted into how people understand and negotiate their use/non‐use of sleep medicines in the context of their everyday lives. This paper draws on focus group data collected in the UK to elicit collective views on and experiences of prescription hypnotics across different social contexts. Respondents, we show, drew on a range of moral repertoires which allowed them to present themselves and their relationships with hypnotics in different ways. Six distinct repertoires about hypnotic use are identified in this regard: the ‘deserving’ patient, the ‘responsible’ user, the ‘compliant’ patient, the ‘addict’, the ‘sinful’ user and the ‘noble’ non user. These users and non‐users are constructed drawing on cross‐cutting themes of addiction and control, ambivalence and reflexivity. Such issues are in turn discussed in relation to recent sociological debates on the pharmaceuticalisation/de‐pharmaceuticalisation of everyday life and the consumption of medicines in the UK today.
Childhood‐onset Takayasu arteritis: an update
Authors: Mathew Ashish J. , Goel Ruchika , Kumar Sathish , Danda Debashish 
Published: November 2015

AbstractChildhood‐onset Takayasu arteritis (c‐TA) is a distinct subset affecting a wide age group, ranging from young infants to adolescents and it differs from adult TA in many aspects. There is scarcity of data on c‐TA worldwide. The disease is classified using the European League Against Rheumatism/Pediatric Rheumatology International Trials Organization/Pediatric Rheumatology European Society criteria. The non‐specific nature of presenting complaints and lack of appropriate biomarkers delay the early diagnosis of this illness and many children present with complications, which become irreversible once they set in. One of the largest cohorts of 40 children with c‐TA from our center reports hypertension as the commonest presenting feature. Systemic symptoms like headache, fever and weight loss are also described. Assessment of disease in c‐TA is done by correlating clinical features with raised inflammatory markers. Advanced imaging plays an important role in diagnosis. In c‐TA, the role of magnetic resonance angiography is advocated, taking into consideration the enormous amount of radiation exposure with other modalities. Complications of c‐TA include cardiovascular, pulmonary, neurological and those arising secondary to long‐term steroid and immunosuppression therapy.
Plasma phospholipase, γ‐CEHC and antioxidant capacity in fibromyalgia
Authors: Fais Antonella , Cacace Enrico , Atzori Luigi , Era Benedetta , Ruggiero Valeria 
Published: November 2015

AbstractObjectiveRecent studies have suggested a possible role of high levels of plasma lysophosphocholines (lysoPCs) in fibromyalgia syndrome (FMS). The aim of this study was to evaluate the content of plasma phospholipases (e.g., Platelet Activating Factor Acetyl Hydrolase [PAF‐AH], secretory Phospholipase A2 [sPLA2], Total Antioxidant Capacity [TAOC] and 2,7,8‐trimethyl‐2‐(2‐carboxyethyl)‐6‐hydroxy chroman [γ‐CEHC]) in FMS patients and their association with clinical status and quality of life.MethodsThirty‐six females meeting the 2011 American College of Rheumatology criteria for the classification of FMS and thirty‐four healthy females were enrolled for the study. Plasma enzyme levels were quantified using commercial enzyme‐linked‐immunosorbent‐assay (ELISA). In order to assess the disease severity and the functional status of patients, the Fibromyalgia Impact Questionnarie (FIQ) was used.ResultsHigher levels of sPLA2 and lower PAF‐AH and γ‐CEHC were observed in the plasma of FMS patients compared to the controls. A decrease in PAF‐AH and TAOC levels were found in severe FMS (S‐FMS) compared to mild/slight (MS‐FMS) forms.ConclusionThe results of the study indicate a possible involvement of phospholipases and γ‐CEHC in fibromyalgia syndrome.