bluuebunny/crossref_metadata_2025_split huggingface dataset:
Knowledge exchange and social capital in supply chains
Authors: Handoko Indria , Bresnen Mike , Nugroho Yanuar 
Published: November 2017

Purpose
The purpose of this paper is to contribute toward a better understanding of the impact of social capital on knowledge exchange within supply chains. An exploratory case study approach is used to identify the effects of social capital across multiple organizational levels and to consider how these effects relate to the mode of supply chain governance.

Design/methodology/approach
A comparative case study investigation was undertaken of two Indonesian automotive component suppliers. Qualitative research methods were used with data collection involving semi-structured interviews with 64 participants at three different levels within each company (senior managers, middle managers and shop floor staff).

Findings
Comparisons between the cases highlight the major consequences that internal differentiation within organizations had in moderating the effect of social capital upon knowledge exchange in supply chains. Social capital had both enabling and inhibiting effects and these were dependent upon how social capital was constituted within and between organizations. Interaction effects between levels and with the mode of governance adopted were also important.

Research limitations/implications
Future research would benefit from a multidimensional analysis of social capital in supply chains which considers potentially disparate and contradictory effects which may be apparent when social capital is examined at different levels of analysis and in relation to different modes of governance.

Originality/value
The paper uses in-depth exploratory case research to complement existing survey-based work and contributes to the further conceptualization of relationships between social capital, knowledge exchange and modes of governance in supply chains.
Investigating the relationship between supply chain innovation, risk management capabilities and competitive advantage in global supply chains
Authors: Kwak Dong-Wook , Seo Young-Joon , Mason Robert 
Published: November 2017

PurposeThe purpose of this paper is to propose and validate a theoretical model to investigate whether supply chain (SC) innovation positively affects risk management capabilities, such as robustness and resilience in global SC operations, and to examine how these capabilities may improve competitive advantage.Design/methodology/approachA theoretical model was developed from extant studies and assessed through the development of a large-scale questionnaire survey conducted with South Korean manufacturers and logistics intermediaries involved in global SC operations. The data were analysed using confirmatory factor analysis and structural equation modelling to validate the suggested model.FindingsIt was found that innovative SCs have a discernible positive influence on all dimensions of risk management capability, which in turn has a significant impact on enhancing competitive advantage. Therefore, this work provides evidence for the importance of SC innovation and risk management capability in supporting competitive advantage.Research limitations/implicationsThis study contributes to providing an empirical understanding of the strategic retention of SC innovation and risk management capabilities in the SC management discipline. Furthermore, it confirms and expands existing theories about innovation and competitive advantage.Practical implicationsThe finding provides firm grounds for managerial decisions on investment in technology innovation and process innovation.Originality/valueThis research is the first of its kind to empirically validate the relationships between SC innovation, risk management capabilities and competitive advantage.
Citizen feedback as a tool for continuous improvement in local bodies
Authors: Minelli Alessandro , Ruffini Renato 
Published: November 2017

Purpose
The purpose of this paper is to contribute to the feedback discourse by exploring how public managers and politicians use complaints from citizens to improve the overall and specific performance of public services. The main research questions are: Can citizen complaints analysis be a useful planning tool in the public sector? What can public managers learn from citizen feedback?

Design/methodology/approach
Applying an empirical approach (Yin, 2005), the multiple case studies treated in the paper aim to clarify a series of decisions (particularly, why feedback is not used to its maximum potential). The overall design includes a defined set of questions, and the research protocol includes data retrieval, collection and analysis. A new cataloging model is proposed to homogenize the spectrum of analysis. This model is intended to create a parallel between two local bodies different in size, mission, and complexity, but which have front office facilities and are in the same territory and have the same potential target population.

Findings
In total, 698 complaints and 183 corrective or preventive actions were analyzed. Public managers’ attention seems to focus on technical or normative issues rather than on aspects of public services. This may be explained by the lack of funds for training, the scarce use of relational and human capital development leverage, and the concomitant necessity to guarantee at least the same level of services as provided in previous years, confirming the “Blame the rich and credit the poor” mantra.

Originality/value
This paper offers a strategic approach to learning from citizen’s feedback that other scholars or practitioners have not yet provided. There are many academic studies on customer feedback as a continuous improvement tool for the private sector, but few for public administration.
Modeling specialty store customers’ buy/no-buy decisions
Authors: Goudge Darrell , Good Megan C. , Hyman Michael R. , Aguirre Grant 
Published: November 2017

Purpose
The purpose of this paper is to develop, test, and validate a model in a specialty retail environment to assess the influence of a salesperson’s sales- or customer-orientation and customer characteristics related to buy/no-buy decisions.

Design/methodology/approach
Backward stepwise discriminant analysis was used to identify variables that most differentiated buyers from non-buyers. The discriminant model was estimated with survey data provided by a judgment sample of consumers asked to recall details about a recent in-store purchase experience (n=240). One significant discriminant function emerged. The model correctly classified 87.5 percent of buy/no-buy decisions by consumers in a separate validation sample (n=40).

Findings
Customers who believe a salesperson is sales oriented (i.e. only interested in closing) are more likely to make a no-buy decision even when retailer-related attributes – such as positive prior experience with the retailer, susceptibility to normative interpersonal influence, and positive attitude toward retailing – suggest otherwise. Surprisingly, neither customer orientation nor susceptibility to interpersonal informational influence relates significantly to making a buy/no-buy decision.

Practical implications
Specialty retailers should avoid a sales-outcome-based orientation. To add value in a competitive marketplace where buyers can avoid salespeople, the focus of a sales interaction should be on identifying customer needs and characteristics.

Originality/value
Adaptations of sales people’s personas and selling efforts – fostered by new managerial training practices – and the need for specialty retailers to adopt behavior-based control systems are suggested. In addition, sales or customer orientation typically is reported by the salesperson. Here, customers’ belief – which is more germane to modeling buy/no-buy decisions – designates the salesperson’s orientation.
With or without CU
Authors: Parshakov Petr , Shakina Elena Anatolievna 
Published: November 2017

Purpose
The purpose of this paper is to address the issue of efficiency of corporate universities. An efficiency is defined in relative terms: as having relatively better performance in comparison to other companies. Different indicators of performance were employed in order to analyze short-term and long-term efficiency. A comparative analysis of European companies and emerging Russian companies is performed in order to understand if there are country differences in the efficiency of corporate universities.

Design/methodology/approach
To avoid potential omitted variable bias, fixed effect within estimator is employed. This estimator enables controlling for a firm-specific time-constant effect which conditions company’s performance and is responsible for other individual traits. The rest of the characteristics are controlled with a proxy, which are traditional for corporate finance studies.

Findings
There are contradictory results for the efficiency of a corporate university; for the European companies, a corporate university brings positive effect for the short-term performance, nevertheless, as the authors have found that it destructs value in long term. A company with a corporate university has 70 percent less market value added than an average company. There is a negative short-term synergy while the long-term synergy is positive. The results for the Russian sample are very consistent: corporate universities have negative or neutral effect on the performance.

Originality/value
This study contributes to the literature about strategic management and human resources management. It addresses the issue on efficiency of corporate universities in companies considering this as one of the key strategic investment in human resource policy. It appears that the corporate university is not a panacea for all companies to develop their human development policy.
Intellectual capital and university performance in emerging countries
Authors: Cricelli Livio , Greco Marco , Grimaldi Michele , Llanes Dueñas Leidy Paola 
Published: November 2017

Purpose
The purpose of this paper is to explore the relationship between intellectual capital (IC) and performance of public universities in emerging countries in order to identify patterns and provide recommendations that may turn the universities’ IC into development opportunities, in terms of research, innovation, and education.

Design/methodology/approach
The analysis targeted the whole population of the public universities in the Republic of Colombia. A cluster analysis, based on five performance variables, has been conducted. Then, the IC of the universities pertaining to the three resulting clusters has been compared. Subsequently, for each performance variable, the IC of above-average and below-average universities has been benchmarked.

Findings
The results of this study show how different aspects of IC are associated with University performance. Among the many, the authors found that universities should achieve a critical mass to obtain outstanding research and innovation results. The findings also identify the particular importance of both students and scholars’ international mobility programs for most of the performance variables.

Social implications
This study provides a baseline for the assessment of the impact on society of the IC available in the universities of emerging countries. The application may serve as a guide in the choice of public policies, dedicated to the strengthening of the universities’ IC in order to improve their performance.

Originality/value
This paper proposes an innovative model to analyze the relationship between IC and university performance in emerging countries. The model identifies the association between the IC accrued in the universities and their capability of transferring it to the society under the form of science, innovation, and education.
Exploring the antecedents and consequences of the transactive memory system: an empirical analysis
Authors: Huang Chi-Cheng , Chen Ping-Kuo 
Published: November 2017

Purpose
This study aims to explore the influence of social interaction processes on transactive memory system (TMS) practice, the mediation of knowledge integration to the relationship between TMS and team performance and the moderation of team psychological safety to the relationship among TMS, knowledge intentions and team performance.

Design/methodology/approach
The authors collected data from a sample of 366 team members from 55 research and development (R&D) teams in Taiwan and conduct the analysis using the partial least squares method.

Findings
The results of this study indicate that social interaction processes have a positive effect on a TMS; a TMS can foster team performance, but knowledge integration mediates the relationship between the TMS and team performance; and team psychological safety can moderate the relationship between the TMS, knowledge integration and team performance.

Originality/value
Existing studies not only fail to explore the influence of social interaction processes on a TMS practice but also lack empirical analyses to explore knowledge integration as a mediator and team psychological safety as a moderator. This study fills that gap by developing a model that includes these types of relationships and suggests the importance of the TMS in the context of R&D.
It is more blessed to give than to receive: examining the impact of knowledge sharing on sharers and recipients
Authors: Zhu Yu-Qian , Chiu Holly , Infante Holguin-Veras Eduardo Jorge 
Published: November 2017

PurposeThis study aims to debunk the myth that knowledge sharing will harm one’s competiveness, and argues, from the learning theory perspective, that sharing knowledge benefits both knowledge sharers and knowledge recipients.Design/methodology/approachSurvey data were collected from 233 respondents across a variety of industries in Taiwan and the data were analyzed using Partial Least Squares analysis.FindingsThe results showed that both knowledge sharers and knowledge recipients benefitted from knowledge sharing, developing deeper and wider knowledge, leading to better performance, and that the benefits were greater for the knowledge sharers.Practical ImplicationsIt is suggested that managers advocate knowledge sharing as a learning activity for both knowledge sharers and knowledge recipients. Regular knowledge sharing activities are advised, with knowledge sharers engaged fully in active learning, and knowledge recipients encouraged to take a more active role, by not only listening but also starting to share themselves.Originality/valueThis research adds to the knowledge management literature by investigating the results of knowledge sharing for both the sharer and recipient through a learning theory lens. It challenges the conventional view that employees will be worse off if they share knowledge, and debunks it with theoretical argument and empirical evidence. It offers insights into the impact on knowledge breadth and depth at the individual level, which was previously only studied at the organizational level.
Factors affecting Web 2.0 adoption: exploring the knowledge sharing and knowledge seeking aspects in health care professionals
Authors: Singh Jang Bahadur , Chandwani Rajesh , Kumar Mayank 
Published: November 2017

Purpose
This research aims to explore the factors that affect the adoption of Web 2.0 among knowledge workers. The research specifically investigated the role of factors related to both knowledge seeking and knowledge sharing, in the context of Web 2.0 use by health care professionals.

Design/methodology/approach
For this research, a cross-sectional survey design was adopted. The data were analyzed using the partial least square-structural equation modeling.

Findings
The results confirmed that the intention to adopt Web 2.0 depends upon both the knowledge-seeking and the knowledge-sharing attitudes. However, between the two, it is knowledge-sharing factors that are more important. Health care professionals tend to share knowledge driven by intrinsic motivators rather than by extrinsic motivators. On the other hand, knowledge-seeking attitude was determined by usefulness of knowledge and was not affected by the effort involved.

Research limitations/implications
All the respondents were health care professionals from India, and convenience sampling was used to reach them. This may limit the generalizability of the findings.

Practical implications
This research provides useful insights on implementing Web 2.0-based knowledge management systems, specifically for health care professionals. Particularly, it emphasizes the need to focus on reinforcing intrinsic motivators like self-efficacy and the joy of sharing.

Originality/value
It is perhaps the first study that integrates the factors related to knowledge sharing and seeking in a single theoretical model, thereby presents and tests a more realistic model of knowledge management.
How employees perceive organizational learning: construct validation of the 25-item short form of the strategic learning assessment map (SF-SLAM)
Authors: Mainert Jakob , Niepel Christoph , Lans Thomas , Greiff Samuel 
Published: November 2017

Purpose
This study aims at the employees’ view on organizational learning (OL). OL is originally assessed in the Strategic Learning Assessment Map (SLAM) at the level of the firm by addressing managers, who rated OL in the SLAM on five dimensions of individual, group, organizational, feed-forward and feedback learning. However, as employees are getting their jobs done discretely and are increasingly making their own decisions, their perspective on OL genuinely matters. Hence, the authors assessed OL at the level of the individual by addressing employees on all levels, who rated OL in a short form of the SLAM (SF-SLAM).

Design/methodology/approach
In this paper, the authors focused on the construct validity of this SF-SLAM by investigating its reliability, factorial validity and nomological network. First, they asked whether the SF-SLAM reliably measures OL on five dimensions of individual, group, organizational, feed-forward and feedback learning. Next, they asked whether the SF-SLAM was associated with its nomological network of engaging in innovation-related learning activities, behaving innovatively on the job and showing higher educational levels, intelligence and individual job performances. They used a diverse German employee sample of skilled and unskilled workers and managers (N = 434) and analyzed the data with structural equation modeling.

Findings
The SF-SLAM was reliable, but revealed both constrained factorial validity and validity on the basis of its nomological network. First, five dimensions found support in the employee sample, but their correlations were high or very high, except for individual learning. Second, the SF-SLAM showed only few differential relations with variables from its nomological network.

Originality/value
Taken together, the SF-SLAM is short, reliable and only valid for examining individual learning.
Managing organisational knowledge through recruitment: searching and selecting embodied competencies
Authors: Jøranli Ingvild 
Published: November 2017

Purpose
The creation of customized, technology-based services is highly dependent on experience-based knowledge embodied in individual expert employees. Therefore, knowledge upgrading through recruitment is fundamental to advanced services firms. Paying particular attention to the role of pre-existing knowledge bases and organisational contexts, this paper aims to investigate how software services firms search and select new employees. By doing so, it addresses an underdeveloped part of the human resource management (HRM) literature that concerns the relationship between recruitment and organisational learning.

Design/methodology/approach
The analysis uses qualitative data gathered through semi-structured interviews with HR managers and executives in 12 software firms located in the Norwegian capital, and supplementary information from technologists’ CVs. The firms are strategically chosen to support conceptual development and to allow theoretical generalizations that have relevance for practitioners, and for future research.

Findings
The findings point to a challenging tension associated with the need to create stable individual knowledge linkages internally in consultancy-based business environments where technologists tend to develop their careers through external labour market mobility.

Practical implications
Mangers should reflect upon the balance between external and internal competence investments. The creation of an organisational labour market represents one way of co-investing in integrative capabilities and thus of avoiding over-dependency on external sources of knowledge.

Originality/value
The study provides a conceptual model linking recruitment to organisational learning, and emphasises the importance of knowledge management functions at the intersection between external labour markets and the internal organisation.
Developing a deeper understanding of positive customer feedback
Authors: Nasr Linda , Burton Jamie , Gruber Thorsten 
Published: November 2017

PurposeThe purpose of this paper is to highlight the importance and extend the understanding of the underresearched concept of personal positive customer feedback (PCF). By comparing and contrasting front-line employees’ (FLEs) and customers’ perspectives, this study aims to develop a deeper understanding of the main elements, characteristics of PCF, its various impacts and the perceived importance of this phenomenon for both parties.Design/methodology/approachAn exploratory research study was conducted using a novel integrated methodological approach combining two well-established qualitative techniques: structured Laddering interviews and various elements of the Zaltman Metaphor Elicitation Technique. In total, personal interviews with 40 participants consisting of 20 customers and 20 FLEs were conducted.FindingsThis study conceptualizes personal PCF in the service literature by identifying the various PCF elements and characteristics. The authors extend PCF understanding beyond what the current literature shows (i.e. gratitude, compliments) by identifying nine characteristics of PCF. This study also proposes a number of impacts on both customers and FLEs. While both customers and FLEs have a similar understanding of the various elements and characteristics of PCF, the significance of the various elements and the subsequent impacts vary between the two groups. Finally, three key themes in PCF handling that help position PCF within the extant customer management literature are identified and discussed.Research limitations/implicationsThis study contributes to a well-rounded understanding of customer feedback by counter-balancing the prevailing focus on customer complaining behaviour and proposing a complimentary look at the positive valence of personal feedback. It also provides managerial implications concerning the management of positive service encounters, an emerging topic within service research.Originality/valueThis multidisciplinary study is the first to extend the understanding of personal PCF by comparing and contrasting customers’ and FLEs’ perspectives. The findings of this study highlight the need to explore the positive side of service interactions to create positive service experiences.