bluuebunny/crossref_metadata_2025_split huggingface dataset:
Exploring the impacts of relationship on employees’ communicative behaviors during issue periods based on employee position
Authors: Lee Yeunjae 
Published: September 2017

PurposeThe purpose of this paper is to examine different communicative behaviors employees engage in according to their position level and the impacts of relationship they perceive. By comparing the behaviors and perceptions of low-, middle-, and high-level employees, the study investigates when and why employees become active in communicative behaviors about an organizational issue.Design/methodology/approachA quantitative online survey was conducted with 412 full-time employees in medium- and large-sized corporations with more than 300 employees in the USA.FindingsResults show that those who are the most likely to be active not only in expressing ideas (i.e. voice) to solve an issue but also in forwarding positive information about their organization (i.e. megaphoning) are high-level employees. The findings also reveal distinct impacts of two types of relationship – communal and exchange relationship – on behaviors of employees in different positions.Research limitations/implicationsThe study extended the understanding of relational approach by exploring the consequences of two types of relationship in the context of employee relations, and filled the research gap on relationships and issue management studies in public relations from an internal perspective.Practical implicationsTo encourage employees to engage actively in positive megaphoning and voice during issue periods and to minimize the threats by reducing employees’ negative megaphoning behavior, the study suggested different relationship-building strategies based on employees’ position levels.Originality/valueThe current work examined the distinct impacts of organization-employee relationships on employees’ internal and external communicative behaviors based on their position level within an organization, especially focusing on employees’ role as potential advocates or adversaries for an organization during periods of an organizational crisis.
Using Facebook efficiently
Authors: Ye Lan , Cheong Yunjae 
Published: September 2017

Purpose
The purpose of this paper is to assess the role of Facebook in organizational reputation management by analyzing how efficiently the most reputable companies in the USA use Facebook.

Design/methodology/approach
This study analyzed 22 companies’ efficiency in using Facebook in reputation management, using data envelopment analysis.

Findings
Results reveal that, on average, the efficient companies (n=8) posted less frequently than did the inefficient companies (n=14); companies receiving more engagements were more efficient than those receiving fewer engagements; and companies adopting one main Facebook page were more efficient than those adopting multiple Facebook pages. The size and length of history of an organization were not found to affect efficiency outcomes significantly.

Originality/value
The findings of this study will contribute to the optimization of Facebook use in organizational reputation management.
Top secret from the bottom up
Authors: Scott Craig R. , Choi SoeYoon 
Published: September 2017

Purpose
The emerging area of message classification is one of growing relevance to a wide range of organizational communicators as a variety of non-state organizations and their members increasingly use and misuse various terms to restrict their communication. This includes formal classifications for data security, financial/knowledge management, human resources, and other functions as well as those used informally by organizational members. Especially in a data-rich environment where our word-processing programs, e-mail tools, and other technologies afford us opportunities to engage in classification, a wide range of people at all organizational levels may serve as custodians of their own data and thus have the ability (as well as perhaps the need) to classify messages in various ways. The purpose of this paper is to describe key classification terms ranging from those found in government (e.g. top secret, confidential) to those in the private sector (e.g. business use only, trademarked) to an even wider set of terms used informally by organizational members (e.g. personal, preliminary). The growing use of message classifications will likely create various challenges and opportunities for organizations, their members, and the broader public/society. A set of future research questions is offered for corporate communication researchers and practitioners, who are well positioned to examine this emerging phenomenon.

Design/methodology/approach
This paper draws on existing literature related to the growing use of message classifications to offer a list of classification terms and an agenda for future research.

Findings
This work describes key classification terms ranging from those found in government (e.g. top secret, confidential) to those in the private sector (e.g. business use only, trademarked) to an even wider set of terms used informally by organizational members (e.g. personal, preliminary). This expanded notion of classification will likely create various challenges and opportunities for organizations, their members, and the broader public/society.

Originality/value
The emerging area of message classification is one of growing relevance to a wide range of organizational communicators as a variety of non-state organizations and their members increasingly use and misuse various terms to restrict their communication. A set of future research questions is offered for corporate communication researchers and practitioners, who are well positioned to examine this emerging phenomenon.
8-node and 12-node plane elements based on assumed stress quasi-conforming method immune to distorted mesh
Authors: Wang Changsheng , Wang Yang , Yang Caixia , Zhang Xiangkui , Hu Ping 
Published: September 2017

Purpose
Severe accuracy loss may occur when finite element comes to the distorted mesh model, and the calculation may fail when element mesh degenerates into concave quadrangle or the element boundary is curved. This is a valuable research topic, and many efforts have been made to develop new finite element models. This paper aims to propose two quasi-conforming membrane elements based on the assumed stress quasi-conforming method and fundamental analytical solutions to overcome the difficulties.

Design/methodology/approach
First, the fundamental analytical solutions which satisfied both the equilibrium and the compatibility relations of plane stress problem are used as the initial assumed stress of both elements. Then, the stress-function matrices are used as the weighted functions to weaken the strain-displacement equations, which makes only string-net functions on the boundary of the elements are needed in the process of strain integration. Finally, boundary interpolation functions expressed by unknown nodal displacement parameters are adopted to the process of strain integration.

Findings
The formulations of both elements are simple and concise, and the elements are immune to the distorted mesh, which can be used to the mesh shape degenerates into a triangle or concave quadrangle and curved-side element. The results of the numerical tests have proven that the new models possess high accuracy.

Originality/value
New formulations of quasi-conforming method are described is detail, and the new strategy exhibits advantages of both analytical and discrete methods.
Quality in bank service encounters
Authors: Alexiadou Chrysi , Stylos Nikolaos , Andronikidis Andreas , Bellou Victoria , Vassiliadis Chris A. 
Published: September 2017

PurposeThe purpose of this paper is to discuss the need to evaluate perception-based quality in service encounters. It sets out to diagnose potential mismatches in how customers and front-line employees perceive quality in high-involvement service settings, based on the premise that any initiative toward quality enhancement in service encounters is advisable only when employees and customers evaluate quality utilizing common perceptual structures.Design/methodology/approachThe study utilizes invariance analysis. The survey involved 165 bank branches and 1,522 respondents (463 front-line employees and 1,059 customers) and operationalized the same set of questions for both groups of participants. Multisample confirmatory factor analysis tested a series of measurement models.FindingsResults revealed equivalence for tangibles, responsiveness and assurance but also mismatches between customers and front-line employees perceptions of reliability and empathy.Practical implicationsFindings add to current knowledge of how both groups of participants evaluate quality in service encounters and are discussed with reference to managerial consequences for perception-based quality mismatches.Originality/valueSo far only a few studies have simultaneously examined front-line employees’ and customers’ perceptions of service quality in service encounters. Unlike previous research designs, this study addresses the critical aspect of potential mismatches in how customers and employees perceive service quality, and presents a methodological procedure to detect them.
Mental health, vulnerability and risk in police custody
Authors: Leese Maggie , Russell Sean 
Published: September 2017

Purpose
The issue of mental health and policing is a subject that has been debated from a number of different perspectives. The purpose of this paper is to report on the findings of a case study that explored mental health difficulties and vulnerability within police custody.

Design/methodology/approach
The design of the study was qualitative, and it utilised telephone, semi-structured interviews with all levels of the custody staff. This approach was taken because the aim of the study was to explore how people in different roles within the organisation worked to safeguard vulnerable people in custody.

Findings
The findings from this study identified a number of interesting themes that could be explored further in later studies. Overall, the respondents expressed frustration that vulnerable people find themselves in police custody for low-level crime, when it could have been avoided with improved mental health services in the community. Additionally, the findings demonstrated that despite the processes that are designed to safeguard the detainee, tensions still exist including, timely access to mental health assessments, appropriate training and support for staff and the use of appropriate adults.

Research limitations/implications
Although the study was small in scale, the custody facility delivered detainee facilities for about 5,000 individuals per year. The research and information obtained supported the police lead for mental health to identify opportunities for improving the customer journey, as well as recognising the need for further research to identify how officers and staff relate to vulnerable individuals in contact with the police service.

Originality/value
Despite the limitations of the study, the findings have captured interesting data from a range of professionals working in one police custody suite, and therefore it presents a holistic overview of some key issues around mental health, vulnerability and safeguarding within the context of police custody.
Connecting influence tactics with full-range leadership styles
Authors: Curtis Guy J. 
Published: September 2017

Purpose
Full-range leadership theory and power-and-influence approaches to leadership emerge from different theoretical traditions, but may overlap conceptually and practically. Previous research has found connections between full-range leadership styles and leaders’ influencing behaviors. However, this research has been conceptually and methodologically limited, neither examining all full-range leadership styles nor all common influence tactics, and measuring only employees’ perceptions. The purpose of this paper is to address these limitations.

Design/methodology/approach
Follower-rated leadership styles and influence tactics, and leader-rated leadership styles were surveyed for 160 pairs of leaders and followers (n=320).

Findings
Core influence tactics and apprising were correlated with, and predicted, follower-rated transformational and transactional leadership, but confirmatory factor analysis provided a more nuanced view of these relationships. Rational persuasion (negatively) predicted passive-avoidant leadership. There were few significant correlations between leader-self-rated leadership styles and followers’ ratings of leaders’ influence tactics.

Originality/value
This study extends upon previous studies by more comprehensively connecting full-range leadership styles and influence tactics, and doing so with both leader-rated and follower-rated leadership styles. The results help to provide a clearer picture of the overlap between full-range and power-and-influence theories of leadership. The mismatches between results from leader-rated and follower-rated leadership styles raise conceptual, practical, and methodological questions for future research.
Comparing consumer evaluations of services-to-services brand extensions with services-to-goods
Authors: Ramanathan Jayasankar , Velayudhan Sanal Kumar 
Published: September 2017

Purpose
The purpose of this paper is to examine the influences of parent brand characteristics and brand-extension fit on attitude towards the extension in the context of services-to-goods (SG) brand extension compared with services-to-services (SS) brand extension.

Design/methodology/approach
A survey design was used to collect data from 626 individual respondents. The respondents were selected using probability sampling from two cities in India. The data were analyzed using structural equation modeling (SEM).

Findings
The study indicated that context (SS or SG) moderated the influence of factors on attitude toward brand extension. A favorable attitude towards the parent brand had a greater positive influence on SS brand extension compared with SG brand extension. Quality variance among service types under the parent brand had a higher negative impact on attitude towards SG brand extension than on attitude towards SS brand extension.

Practical implications
Managers may prefer extending a service brand to another service rather than a good when consumers have a favorable attitude towards the brand. Furthermore, when the perceived quality of service types under a service brand varies substantially, extension of the brand to a good requires greater concern than extension to a service.

Originality/value
The unique contribution of this study is the examination of the moderating influence of the characteristics of an offering (SS vis-à-vis SG) on the link between brand extension attitude and its influencing factors.
Teradyne: hitting the great wall
Authors: Levesque Laurie L. , Hung Kuo-Ting , Arslan Hasan 
Published: September 2017

Synopsis
This case presents a problem with competing in the Chinese market faced by Jeff Hotchkiss in early 2000s, then President of the Assembly Test Division (ATD) at Teradyne. Teradyne is the world’s largest producer of automatic test equipment for electronic assembly on production lines. Hotchkiss needed to find a solution to prevent ATD from continued loss of market share in equipment sales and loss of service revenue in China. Various factors to be considered include customer differentiation and service supply chain configuration.

Research methodology
This case is a field researched case. The research team met with Teradyne’s division president and top management team, and was given access to the documents including customer feedback.

Relevant courses and levels
Graduate or undergraduate: operations management, supply chain management.
Governance and Well‐being in Academia: Negative Consequences of Applying an Agency Theory Logic in Higher Education
Authors: Franco‐Santos Monica , Nalick Michael , Rivera‐Torres Pilar , Gomez‐Mejia Luis 
Published: September 2017

AbstractThis study examines the relationship between alternative university governance practices and staff well‐being. Specifically, it investigates how people in academic and professional services roles are managed and how various governance mechanisms such as the use of performance measures and targets influence their sense of vitality and stress. Drawing from agency theory and stewardship theory research, the authors expected universities to align their governance practices to the nature of their employment roles to enhance well‐being. Based on data collected in the UK, the authors find that, for some academic roles, there is a misalignment between the responsibilities and job demands and the way institutions govern people in such roles, which is shown to affect their well‐being. These results suggest that well‐being responses to governance mechanisms change, depending on the role an employee performs and the position he or she occupies. Interestingly, these data suggest that the governance and well‐being experiences of academic leaders are more closely aligned with those of professional service leaders than with those of academics without leadership positions. Taking these data together, this investigation notes several shortcomings in the internal governance practices of higher‐education institutions that can have unexpected consequences and require close attention and further research.
Globalisation, soft power, and the rise of football in China
Authors: Connell John 
Published: September 2017

AbstractSport, especially football, has rapidly acquired global cultural, commercial, and also political prominence. China recently and belatedly has sought to acquire international recognition in sport and participate in global development by linking soft power, national status, and football. Market principles have been adopted, football clubs are owned by wealthy corporations, partly directed by government, and expensive coaches and players have been transferred from Europe. Conversely, Chinese corporations have invested in European football clubs. State plans are oriented to success in the World Cup and the adoption of the ‘world game’ throughout the nation, but cannot easily be implemented from above in a team sport with weak ‘grassroots’. Successfully developing the ‘people's game’ in the People's Republic has proved difficult. In this sporting arena, soft power has been limited because of domestic and international failings.
Workforce churning, human capital disruption, and organisational performance in different technological contexts
Authors: Della Torre Edoardo , Zatzick Christopher D. , Sikora David , Solari Luca 
Published: September 2017

AbstractWe assess the influence of workforce churning on the relationship between organisational human capital and labour productivity. Building on collective turnover research and human capital theory, we examine how the components of workforce churning (i.e., voluntary turnover, involuntary turnover, and new hires) influence the relationship between existing human capital and labour productivity. Further, we examine how this influence varies according to a firm's technological intensity. Our data come from 1,911 Italian manufacturing firms and reveals that collective voluntary turnover negatively affects the relationship between organisational human capital and labour productivity regardless of an organisation's level of technological intensity. In contrast, collective involuntary turnover enhances the relationship between human capital and labour productivity, and its effect is even stronger for organisations with more technologically intensive operations. Finally, our results suggest that the integration of new hires disrupts the relationship between human capital and productivity, particularly for firms with technologically intensive operations.
Response to combination of mycophenolate mofetil, cyclosporin A and corticosteroid treatment in lupus nephritis patients with persistent proteinuria
Authors: Kasitanon Nuntana , Boripatkosol Pornkamon , Louthrenoo Worawit 
Published: September 2017

AbstractObjectiveTo study the response of lupus nephritis (LN) patients with persistent proteinuria (≥ 1 g/day after ≥ 6 months corticosteroid and single immunosuppressant treatment, or ≥ 3 g/day after ≥ 3 months of corticosteroid and single immunosuppressant treatment) to corticosteroid combined with two immunosuppressants, and to evaluate associated factors of response within 1 year.MethodA retrospective study of proteinuria and renal function observed in LN patients with persistent proteinuria after adding a second immunosuppressant at 3, 6, 9 and 12 months.ResultTwenty‐one LN patients (100.0% female) with persistent proteinuria were treated with corticosteroid and two immunosuppressants (mycophenolate mofetil [MMF] plus cyclosporine A [CSA]). Their mean age and duration from first immunosuppressant to initiating a combination therapy were 33.2 ± 10.2 years and 17.5 ± 15.7 months, respectively. Twelve (57.1%) patients had proteinuria levels ≥ 3 g/day. The renal pathology from 18 patients were Classes III or IV in 11 (61.1%). Fifteen patients (71.4%) responded to treatment (complete remission [CR], proteinuria ≤ 0.5 g/day, in seven patients and partial remission [PR], proteinuria reduced > 50%, in eight patients). Changing from a single immunosuppressant to combined immunosuppressants was associated with CR within 1 year (hazards ratio = 0.88; 95% CI = 0.78–0.99). Adverse events consisted of one patient with severe infection, two herpes zoster and one with transient increased serum creatinine level.ConclusionApproximately 70% of LN patients with persistent proteinuria responded to MMF plus CSA. However, infection should be a concern with these patients.
Local steroid injection versus wrist splinting for carpal tunnel syndrome: A randomized clinical trial
Authors: So Ho , Chung Vincent C. H. , Cheng Joseph C. K. , Yip Ronald M. L. 
Published: September 2017

AbstractAimWe conducted a prospective randomized parallel clinical trial comparing the efficacy of local steroid injection and nocturnal wrist splinting in patients with carpal tunnel syndrome (CTS).MethodsThe well‐validated and disease‐specific Boston Carpal Tunnel Questionnaire (BCTQ) was employed and its score at 4 weeks after treatment was used as the primary outcome measure. Important secondary outcomes included patient satisfaction, the change of an objective finger dexterity test and the side effects.ResultsTwenty‐five patients in the local steroid group and 25 patients in the wrist splinting group completed the study procedures. At 4 weeks after treatment, there was significant improvement of the BTCQ scores in both the steroid group and splinting group. There was improvement of the finger dexterity test only in the steroid group but not in the splinting group. However, there was no statistically significant difference in the changes of BTCQ scores between the two groups after treatment. Patient satisfaction score was higher in the steroid group. Patients in the steroid group took fewer painkillers after treatment. Four patients developed side effects after splinting and three after local steroid injection, which was not statistically significant.ConclusionAlthough local steroid injection and nocturnal wrist splinting were equally effective in the treatment of patients with CTS, only the former improved objective hand function. Local steroid injection also resulted in better patient satisfaction and less painkiller use without causing more side effects.