bluuebunny/crossref_metadata_2025_split huggingface dataset:
The contribution of tangible and intangible resources, and capabilities to a firm’s profitability and market performance
Authors: Kamasak Rifat 
Published: July 2017

PurposeThe purpose of this paper is to investigate the relative contribution of tangible resource (TR) and intangible resource (IR), and capabilities on firm performance based on the measures of market share, sales turnover and profitability.Design/methodology/approachA cross-sectional survey research design was used in the study. The modified version of Galbreath and Galvin’s (2008) resource-performance questionnaire which included a total number of 45 questions was applied on 243 Turkish firms operating in different industries. The data collected were analysed by hierarchical regression analysis.FindingsThe findings revealed that IRs and capabilities contributed more greatly to firm performance compared to TRs. However, in contrast to the proposition of resource-based theory that views capabilities as the most important skills that underpin the development and deployment of both TR and IR, capabilities offered rather limited additional explanatory power to the prediction of firm performance only with respect to profitability against the combined effects of TR and IR.Originality/valueThe vast majority of the empirical resource-based view (RBV) research concentrates on developed countries and very little is known about results outside of this domain. This study employs Turkish business databases to assess the relative importance of TR and IR and capabilities on performance differences among firms in Turkey which was the 17th largest economy in the world trade in 2016. Second, in the RBV literature, limited research tests the contribution of capabilities to firm success after simultaneously accounting for the effects of other resources (namely, TR and IR) available to the firm. Finally, this research offers practical contributions to executives and managers who have to make adequate decisions for firm survival and growth in the competitive business arena.
Log on and blog
Authors: Williamson Rachel , Jesson Rebecca 
Published: July 2017

PurposeThis paper aims to investigate the viability of blogging over the summer holidays as an intervention to ameliorate the Summer Learning Effect (SLE) in writing. The SLE is the impact on achievement of taking a break from school over summer, and has been documented to affect differentially those students who come from low socioeconomic status (SES) communities compared with their more affluent peers. However, previous studies within similar communities suggest that the effect is not inevitable, and is amenable to intervention.Design/methodology/approachThe present study is set in a group of low SES schools where students already have individual learning blogs. The Summer Learning Journey was designed by the research team in consultation with students and teachers from the schools and trialled in January 2015. The design of the programme drew on previous research that suggested that students would be motivated by interest, rather than achievement, and that literacy activity over summer should be leisure-based.FindingsInitial evidence suggests that students who participated made measurable improvements compared with their own progress over the previous summer and also compared with a matched control group of students, and that the observed difference continued over the 2016 school year.Research limitations/implicationsThe study provides initial evidence of quite substantial differences in achievement for those students who were active bloggers.Originality/valueThe study provides an alternative direction from current summer learning programmes and indicates the potential for designing digital opportunities for learning at times when the school is not in session.
Mandated curricula as figured world
Authors: Brownell Cassie J. 
Published: July 2017

PurposeThis qualitative study aims to use the conceptual lens of figured worlds to explore how a 10-year-old child positions her identity and participates in systems of power through her engagement in writing.Design/methodology/approachData was generated across an 18-week ethnographic case study in one fourth-grade classroom located in the Midwestern USA.FindingsFindings highlight how children’s writing reflected both an adherence to and a rejection of the mandated curriculum as well as other aspects of the figured world of schooling. In turn, this study offers suggestions about how, by reading children’s writing with a figured world lens, their identities and positionings may become more apparent.Originality/valueThis study challenges teachers and researchers to read beyond “the basics” emphasized in the mandated curriculum to better attend to the ways children navigate standardized curricula, negotiate identities and positioning and use writing to (re)inscribe identities and positionings.
Constructive controversy and guanxi relationships for disaster recovery
Authors: Chen Yi-Feng , Kang Yi , Tjosvold Dean 
Published: July 2017

PurposeHow can governments and survivors prepare for and manage natural disasters? Post-disaster reconstruction researchers advocate that community involvement is needed to help survivors recover effectively. This study aims to propose that cooperative goals between government officials and survivors develop guanxi relationships and constructive controversy wherein survivors voice their opinions to aid disaster recovery.Design/methodology/approachThe authors adopted the critical incident technique (CIT), which has proved especially useful for studying complex issues, as well as site-intensive research for interviews and participant observation. After developing a local reputation and rapport by working in a residential resettlement area for two months, an author used the CIT to ask 118 survivors of the 2008 Sichuan earthquake to describe specific incidents when they interacted with government officials about recovery issues and then to rate survey items that measure independent and dependent variables.FindingsResults, including structural equation analyses, support the reasoning that cooperative goals between government and survivors facilitate guanxi and constructive controversy, which in turn produced effective disaster recovery, as indicated by survivors’ social support, satisfaction, reduced stress and beliefs that government officials led effectively.Research limitations/implicationsThe data are self-reported and subject to biases and may not be accurate.Practical implicationsIn addition to developing theoretical understanding, the results can have important practical implications for strengthening relationships and constructive controversy between government and survivors.Social implicationsResults suggest that communities have practical ways to prepare for disasters. Structuring cooperative goals among survivors, encouraging guanxi relationships, and training in constructive controversy should promote effective recovery from natural disasters.Originality/valueThe paper develops theory and research on how leaders can promote community involvement for effective disaster management. The paper proposes that high-quality interpersonal relationships, also referred to guanxi, and the open-minded discussion of opposing ideas, labeled constructive controversy, are major components of effective community involvement. The paper adds to the literature by empirically documenting the utility of the Western-developed theory of cooperation and competition and the concept of constructive controversy for understanding the effectiveness of government leadership for disaster recovery in China.
Perceived justice, emotions, and behavioral intentions in the Taiwanese food and beverage industry
Authors: Ortiz Jaime , Chiu Tao-Sheng , Wen-Hai Chih , Hsu Che-Wei 
Published: July 2017

PurposeThe research framework of this study is based on tri-component attitude model (cognition-affect-conation) which explores consumers’ positive or negative emotions, as well as various types of thoughts and actions, triggered by their perceived justice in the context of service failure. This study aims to probe the possible mediating and moderating effects caused by the process where consumers form their thoughts and actions.Design/methodology/approachThis study conducts a survey to consumers after restaurant dining. This study collects data from 262 respondents and analyzes the data with the structural equation modeling.FindingsThe results indicate that perceived justice has significant effect on empathy, anger, positive word-of-mouth, repurchase intention and revenge. Empathy has a significant and positive effect on positive word-of-mouth. Anger has significant and positive effects on revenge and avoidance. Empathy is a mediator between perceived justice and positive word-of-mouth. Blame attribution and service failure severity are the moderators in the relationship between perceived justice and empathy/anger.Research limitations/implicationsConsumers might have experienced the scenarios described in the questionnaire and their responses might be based on recall of their previous dining experiences in other restaurants, thereby resulting in a time lapse problem and affecting the conclusions of this study.Practical implicationsIt is not adequate to gain consumers’ choices just demonstrate favorable customer perceived justice and empathy in today’s industrial highly competitiveness because blame attribution and perception of service failure severity result in different positive and negative emotions and behavioral intentions. Therefore, food and beverage industry must have a various recovery approaches to recover service failure and create a more appealing relationship with consumers.Originality/valueThis study investigates the relationships among perceived justice, emotions and behavioral intentions which are seldom discussed in the past studies. In addition, this study investigates the mediating effect of empathy in the relationship between perceived justice and positive word-of-mouth. The results of this study indicate that blame attribution and service failure severity are the moderators between perceived justice and emotions (empathy/anger). The mediator of empathy and the moderators of blame attribution and service failure severity can enhance the research gap in the context of service recovery for the tri-component attitude model.
National health workforce regulation
Authors: Pacey Fiona , Smith-Merry Jennifer , Gillespie James , Short Stephanie D. 
Published: July 2017

Purpose
In 2010, Australia introduced the National Registration and Accreditation Scheme for the health professions (the Australian scheme) creating a legislative framework for a national system of health workforce regulation, delivering a model of collective (and multi-level) government involvement in regulatory activities. The purpose of this paper is to examine how its governance arrangement compares to different national systems and other health regulatory bodies in Australia.

Design/methodology/approach
This qualitative case study is informed by documentary analysis in conjunction with policy mapping. This is part of a larger project investigating the policy pathway which led to establishment of the Scheme. The authors compare the Scheme with other Australian health standard setting and regulatory bodies.

Findings
The Australian scheme’s governance model supported existing constitutional arrangements, and enabled local variations. This facilitated the enduring interest of ministers (and governments) on matters of health workforce and articulated the activities of the new regulatory player. It maintains involvement of the six states and two territories, with the Commonwealth Government, and profession-specific boards and accreditation agencies. This resulted in a unique governance framework delivering a new model of collective ministerial responsibility. The governance design is complex, but forges a new way to embed existing constitutional arrangements within a tripartite arrangement that also delivers National Boards specific to individual health professions and an organisation to administer regulatory activities.

Originality/value
This study demonstrates that effective design of governance arrangements for regulatory bodies needs to address regulatory tasks to be undertaken as well as the existing roles, and ongoing interests of governments in participating in those regulatory activities. It highlights that a unique arrangement, while appearing problematic in theory may in practice deliver intended regulatory outcomes.
Using the Johari Window to explore patient and provider perspectives
Authors: Berland Alex 
Published: July 2017

Purpose
The purpose of this paper is to introduce the “Johari Window” as a tool to illustrate how providers and patients differ in their understanding of healthcare quality.

Design/methodology/approach
The four quadrants of the Johari Window depict information known by both parties, by providers only, by patients only and by neither party.

Findings
By understanding these differing perceptions, clinicians and planners can improve the patient’s experience of service delivery.

Research limitations/implications
There has been no formal evaluation of this tool’s performance. It is presented as a heuristic teaching model to stimulate inquiry and discussion.

Originality/value
The author has used the Johari Window in various cultural contexts, where its clarity and simplicity help introduce a potentially sensitive subject. Because it has face validity as an easy-to-understand tool, it can be used with students and junior care providers as well as non-clinician governors.
Do travel decision-making styles and gender of generation Y have any association with travel information share on social networking sites?
Authors: Choudhary Pooja , Gangotia Amit 
Published: July 2017

Purpose
The purpose of this paper is to examine the association of gender and travel decision-making style of generation Y (Gen Y) – recreational, price conscious, impulsive, perfectionist, high quality, novelty seeker, habitual, confused by over-choice – to the use of social networking sites (SNS) for travel information share. The study focuses on purchase decision pattern of young travelers by examining the travel decision-making styles.

Design/methodology/approach
The author has adopted the quantitative approach for the fulfillment of the objectives of the study. The exploratory method is used to get a better understanding of different concepts used in the study, Social Networking Sites and Decision-Making Style and Gen Y, and the primary information is collected from the structured questionnaire. Using travel decision-making style and gender as grouping variables, different tests were performed to test the hypothesis and to understand the influence of different travel decision-making style and gender on travel information share on SNS.

Findings
The present study identifies the existing seven travel decision-making styles of Gen Y, which are Confused by over-choice, Habitual, Novelty seeker, Price conscious, Perfectionist high-quality conscious, Recreational and Impulsive. The results of the study reflect that confused by over-choice, habitual, perfectionist, price conscious travel dimensions have an association with SNS for travel information share. In addition, gender also has an association with usages of SNS for travel information share.

Research limitations/implications
This study has only used consumer typology approach to study decision-making styles, whereas other variables like personality and attitude can be further studied. Second, the study is limited by the spatiotemporal limitation, as the study is just restricted to one geographical area and time, and generalizations can vary with the change in spatiotemporal features in the study.

Practical implications
The findings of the study imply that Gen Y is an important travel market segment, and to cater this segment, SNS can be used as an effective marketing tool. The study of various segments in different groups will help in understanding the market more clearly and using SNS more effectively. In addition, finding association of travel decision-making style with SNS helps in forming effective and innovative marketing strategies.

Originality/value
India is a developing country where many market segments are still unexplored and Gen Y is being one of them. The study was conducted, keeping in mind the need of tourism industry. The study explores the tourism market segment of Gen Y by identifying the decision-making style and also identifies the association of different decision-making style with Gen Y information-sharing behavior on social networking site.
The impact of engaged users on eWOM of hotel Facebook page
Authors: Wang Chuhan (Renee) , Kubickova Marketa 
Published: July 2017

PurposeThe purpose of this paper is to examine factors affecting the engagement metrics of the hotel Facebook page. Such factors include time-of-day, day-of-week, age, gender and distance between the hotel and users’ origin of residence. Another purpose is to assess the impact of Facebook engagement on electronic word-of-mouth (eWOM), to better understand the importance of the engagement metrics within the hotel Facebook context.Design/methodology/approachThis study uses secondary data from the Facebook page of a 147-room hotel in Northeast America. A total of 181 observations reflecting primary Facebook metrics are adopted via Facebook Insights between January 2014 and June 2014.FindingsThe number of daily-engaged users positively affects the number of daily people talking about the page (eWOM). Moreover, the number of engaged users differs significantly by the external factors (time-of-day, day-of-week, age, gender and distance).Practical implicationsHotel Facebook developers should post the most important promotions on Monday afternoon, targeting females aged between 25 and 34 years living within 50 miles of the hotel. Posting on hotel Facebook a few hours before “traffic” to avoid competition and gain visibility is important. Marketers should focus on giving feedback during peak times.Originality/valueThis empirical study extends prior studies on social media metrics to the effects of external factors on the engagement metrics within the hotel Facebook context. Increasing the number of engaged users improves the effectiveness of eWOM for a hotel, which lacks empirical evidence.
Internet of Things: understanding trust in techno-service systems
Authors: Harwood Tracy , Garry Tony 
Published: July 2017

PurposeThe characteristics of the Internet of Things (IoT) are such that traditional models of trust developed within interpersonal, organizational, virtual and information systems contexts may be inappropriate for use within an IoT context. The purpose of this paper is to offer empirically generated understandings of trust within potential IoT applications.Design/methodology/approachIn an attempt to capture and communicate the complex and all-pervading but frequently inconspicuous nature of ubiquitous technologies within potential IoT techno-systems, propositions developed are investigated using a novel mixed methods research design combining a videographic projective technique with a quantitative survey, sampling 1,200 respondents.FindingsResearch findings suggest the dimensionality of trust may vary according to the IoT techno-service context being assessed.Originality/valueThe contribution of this paper is twofold. First, and from a theoretical perspective, it offers a conceptual foundation for trust dimensions within potential IoT applications based upon empirical evaluation. Second, and from a pragmatic perspective, the paper offers insights into how findings may guide practitioners in developing appropriate trust management systems dependent upon the characteristics of particular techno-service contexts.
Effect of different additives on high temperatures of concrete
Authors: A.M. Mhamoud Hassan , Yanmin Jia 
Published: July 2017

Purpose
This study aims to investigate the effectiveness of different additives (individual effects) in improving the strength of concrete to resist temperatures of up to 60ºC.

Design/methodology/approach
In all, 13 different mixtures with a constant water/binder ratio of 0.36 and grade M40 were prepared by using ordinary Portland concrete alone, or with partial replacement by fly ash (FA), blast-furnace slag, silica fume (SF) and a combination of all three. After 7 and 28 days under water, their strength and residual strength were measured.

Findings
The results of testing revealed that the addition of 10 per cent SF was found to result in the greatest increase in compressive strength and flexural strength along with decreased the residual strengths. The addition of FA increased the compressive strength and enhanced the residual compressive strength. However, it also decreased the residual flexural strength.

Originality/value
The addition of slag achieved better flexural strength and the best residual compressive strength. The combination of additives also enhanced the compressive strength but was not found to be better than using SF alone.
Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group
Authors: Eklof Jan , Hellstrom Katerina , Malova Aleksandra , Parmler Johan , Podkorytova Olga 
Published: July 2017

Purpose
The purpose of this paper is to assess the usefulness and efficiency of customer-based measures such as customer satisfaction (CSI) and perceived loyalty for monitoring and enhancing the financial performance in corporations.

Design/methodology/approach
General financial data for the empirical modeling is compiled from national and international databases (Alla Bolag, IMF/IFS, Bloomberg, Eurostat, etc.) and company-specific data from the studied corporation. Customer perception data (like CSI and loyalty) are taken from the Extended Performance Satisfaction Index-initiative database (annual observations for the period 2001-2014 and quarterly for 2008-2014). A hierarchy of structural models is devised on a combined time-series and cross-section (panel and multi-level) approach. The results are based on models estimated by Arellano–Bond procedures (Arellano and Bond, 1991).

Findings
The core findings are two. First, there is a strong positive relationship between customer-based measures and financial performance. Second, it is effective to regularly monitor CSI as a forward- looking indicator for understanding future financial performance.

Practical implications
Customer-based measures are highly useful as leading indicators of companies’ future performance and should be incorporated even more into corporate decisions.

Originality/value
According to this survey of contemporary research, very little is academically documented for the full-circle from corporate to branch level. Thus, the prevailing study should be of potential value for companies in general.