bluuebunny/crossref_metadata_2025_split huggingface dataset:
Different shades of displeasure
Authors: Immonen Aino-Maria , Luomala Harri Tuomas 
Published: October 2017

Purpose
The purpose of this paper is to demonstrate the differential consequences of fear and anger for consumers’ responses to genetically modified (GM) foods, and to identify substantive concerns that differentiate consumers’ negative emotional responses into fear and anger in the GM food context.

Design/methodology/approach
With survey data obtained from university students (n=267), structural equation modeling is used to assess relationships between four types of consumer concerns about the genetic modification of food, fear and anger, and two types of consumer responses to GM food products.

Findings
Intentions to make complaints about GM foods are increased by anger, but reduced by fear. Readiness to use GM foods is reduced by fear, but not by anger. Fear is strengthened by health-related concerns, while anger is strengthened by market-related concerns associated with the genetic modification of food.

Research limitations/implications
The generalizability of the findings is limited by the student sample. The study confirms the applicability of cognitive appraisal theories of emotion in the context of GM food consumption. The findings help GM food marketers and societal opinion influencers to identify consumers’ concerns that need to be addressed to manage consumers’ antagonistic or avoiding emotion-driven responses to GM foods.

Originality/value
This study is the first to show that discrete emotions of the same negative valence have distinct effects on consumer acceptance of GM foods, and to distinguish substantive concerns that in particular foster fear and anger in the GM food context.
Food taxes and calories purchased in the virtual supermarket: a preliminary study
Authors: Poelman Maartje , Kroeze Willemieke , Waterlander Wilma , de Boer Michiel , Steenhuis Ingrid 
Published: October 2017

Purpose
The purpose of this paper is to examine the effectiveness of three food taxation schemes on energy (kcal), saturated fat (gram) and sugar (gram) purchased in the virtual supermarket.

Design/methodology/approach
Based on the literature, three food taxation schemes were developed (sugar tax, saturated fat tax and a nutrient profiling tax) and implemented in the three-dimensional virtual supermarket. A randomized control trial was conducted to determine the differences in the amount of energy (kcal), saturated fat (gram) and sugar (gram) purchased for a one-week food basket.

Findings
In total, 191 Dutch adults were randomly assigned to a sugar-tax condition (n=48), a saturated fat-tax condition (n=37), a nutrient profiling-tax condition (n=62) and a control (no-tax) condition (n=44). Fully adjusted models indicated that compared to the no-tax condition, no significant effects of a sugar-tax condition (B: −2,041 kcal (95% CI −5,350 to 1,914)), saturated fat-tax condition (B: −2,717 kcal (95% CI −6,596 to 1,163)) or nutrient profiling-tax condition (B: −1,124 kcal (95% CI −4,538 to 2,292)) were found on the amount of energy purchased. Also, none of the taxation schemes showed significant effects on saturated fat or sugar purchased.

Originality/value
This is one of the first randomized controlled trials testing the effectiveness of a variety of food taxes in the virtual supermarket. This preliminary study provides important directions for future research (the design, results, as well as the lessons learned with respect to recruitment, incentives and technology).
Differences in quality governance: the case of the Brazilian pork chain
Authors: Martins Franco Müller , Trienekens Jacques , Omta Onno 
Published: October 2017

Purpose
The purpose of this paper is to analyze the relationships between coordination mechanisms (CMs) and quality requirements used to support transactions in the Brazilian pork chain.

Design/methodology/approach
Based on the transaction cost economics theory, the paper focuses on the alignment between CMs and quality requirements. The results were obtained by means of interviews (n=41) with public and private actors, including the main companies and other stakeholders in the Brazilian pork sector. The research addresses regulations, requirements of customers and supporting CMs used in different transaction contexts.

Findings
In the Brazilian pork sector, five transaction contexts can be distinguished: spot market, mini integration, singular cooperative, central cooperative and investor-owned firm. The chain actors apply different CMs to support a set of quality requirements which presents little diversity. The main quality requirements are driven by baseline public regulations. Besides, there are, in particular international, customers with more specific requirements. To support transactions, chain actors use different contracts in terms of resource allocation and price incentives.

Originality/value
Literature assumes alignment between governance structures (GSs) and quality standards. This paper further investigates this assumption by analyzing the relationships between CMs (underlying GSs) and quality requirements (underlying quality standards). The research findings show that similar quality requirements may well be supported by different CMs. It further gives indications on why different CMs are used to support a homogeneous set of requirements.
A multistage budgeting approach to the analysis of dairy demand in urban China
Authors: Wu Beibei , Chen Yongfu 
Published: October 2017

PurposeThe purpose of this paper is to estimate the elasticities of demand for different dairy products, such as fresh milk, powdered milk and yoghourt, in urban China.Design/methodology/approachThe household survey data are drawn from the annual Urban Household Survey in a Chinese province from 2007 to 2009 by applying a three-stage budgeting approach with zero consumption.FindingsThe major findings show that fluid milk is the most popular dairy product among urban households in Guangdong province, China. Demand for fresh milk is price elastic with the highest value being −1.043, indicating that price-cutting promotion programs could be carried out by dairy enterprises to increase dairy consumption. With improvements in the living standards, the demand for dairy will lead to an expansion in the size of the dairy market and will simultaneously open up new development opportunities for dairy enterprises.Originality/valueThis study adopts an Almost Ideal Demand System model inserted into inverse Mills ratios in the third stage to resolve the common problem of obtaining censored data on zero consumption observations. The research findings will provide a reference for policy makers and for enterprises in developing some price-cutting promotion programs.
Does switching-intention result in a change in behaviour? Exploring the actual behavioural shopping patterns of switching-intended customers
Authors: Hino Hayiel 
Published: October 2017

Purpose
The purpose of this paper is to investigate the relationship between switching intention and actual behaviour in the grocery shopping context. In particular, the study examines how switching intention drives customers to either replace the current store or cross to others. In addition, the study examines the role of cross-shopping in total-switching behaviour.

Design/methodology/approach
The study employs data collected from a sample consisting of 247 food grocery shoppers. The conceptual framework and hypothesis were analysed using the partial least squares approach.

Findings
The empirical results support the author’s claim that the research approach applied in this study better explains the switching intention–actual behaviour relationship. Specifically, the analysis provides strong support for the effect of switching intention and various moderating barriers on both cross-shopping and total-switching behaviour. Additionally, the study results point to the positive relationship between cross-shopping and total-switching, indicating that crossing to competing stores is the first step towards utilising the total-switching behaviour.

Practical implications
Implications for food retail providers are identified, together with a discussion of the study’s limitations and avenues for future research.

Originality/value
The study extends previous research in that it proposed and tested a conceptual framework for investigating the relationship between switching-intention and actual behaviour, claiming that switching intention drives customers to either replace their current store or cross to others, whereas the crossing pattern is a predictor of the total-switching behaviour.
Volume and value of postharvest losses: the case of tomatoes in Nepal
Authors: Gautam Shriniwas , Acedo Jr Antonio L. , Schreinemachers Pepijn , Subedi Bhishma P. 
Published: October 2017

Purpose
The purpose of this paper is to develop a straightforward method to quantify volume and value of postharvest losses in the tomato postharvest value chain in Nepal and estimate the monetary loss shouldered by value chain actors.

Design/methodology/approach
The study combines interview data to quantify volume and prices with produce sampling to quantify quality losses, and does this at four nodes of the tomato value chain in Nepal: farmers, collectors, wholesalers, and retailers to estimate volume and value of postharvest losses.

Findings
Almost one-fourth of the total tomato harvest weight that enters the value chain is lost before it reaches consumers, and other one-fifth is traded by the value chain actors at reduced price due to quality damage. The total volume of postharvest loss (weight and quality loss) is not the same for all value chain actors and the average monetary loss ranges from 4 percent of gross revenues for farmers to 12 percent for wholesalers.

Practical implications
A standard method to account for both physical weight losses and quality losses of horticultural produce is lacking in estimates of the monetary value of postharvest losses for horticultural crops. Knowing such losses is essential for postharvest technology generation, promotion, and adoption. This study provides a framework that can be adopted and improved in future loss assessment studies for estimating the volume and value of postharvest losses in a horticultural value chain.

Originality/value
The uniqueness of the method used in this study is that it combines interview data to estimate price and volume with produce sampling to quantify quality losses, and does this at four nodes of the value chain: farmers, collectors, wholesalers, and retailers. This method could become a standard approach for assessment of postharvest weight and quality losses and to estimate the monetary value of total postharvest losses in the value chain for horticultural crops.
Watch his deed or examine his words? Exploring the potential of the behavioral experiment method for collecting data to measure culture
Authors: W. Tang Ryan 
Published: October 2017

PurposeTo address three issues of survey-based methods (i.e. the absence of behaviors, the reference inequivalence, and the lack of cross-cultural interaction), the purpose of this paper is to explore the potential of using the behavioral experiment method to collect cross-cultural data as well as the possibility of measuring culture with the experimental data. Moreover, challenges to this method and possible solutions are elaborated for intriguing further discussion on the use of behavioral experiments in international business/international management (IB/IM) research.Design/methodology/approachThis paper illustrates the merits and downside of the proposed method with an ultimate-game experiment conducted in a behavioral laboratory. The procedure of designing, implementing, and analyzing the behavioral experiment is delineated in detail.FindingsThe exploratory findings show that the ultimate-game experiment may observe participants’ behaviors with comparable references and allow for cross-cultural interaction. The findings also suggest that the fairness-related cultural value may be calibrated with the horizontal and vertical convergence of cross-cultural behaviors (i.e. people’s deed), and this calibration may be strengthened by incorporating complementary methods such as a background survey to include people’s words.Originality/valueThe behavioral experiment method illustrated and discussed in this study contributes to the IB/IM literature by addressing three methodological issues that are not widely recognized in the IB/IM literature.
“Don’t blame the shopkeeper!!”
Authors: Hayes Mick 
Published: October 2017

Purpose
The purpose of this paper is to illustrate the impact of zoning and pooling on brands, something not covered in depth in the historical literature. Also, the paper is intended to present research into how brands in the food, drink and confectionery industries during the Second World War used advertising in response to the government control of the market.

Design/methodology/approach
This paper is based on a close reading and interpretation of food, drink and confectionery brands advertisements from the Daily Express and Daily Mirror newspapers across the Second World War. Building on the work by Burridge (2008), it explores different message strategies used by brands in response to shortages, zoning and pooling.

Findings
While rationing has been discussed at length in the historical literature, zoning and pooling have not been. While brands provided information to their customers about rationing, shortages, zoning and pooling, the latter three also caused brands to apologise, look to the future and urge patience.

Research limitations/implications
This study is based on the Daily Express and Daily Mirror from August 1939 to September 1945. Further research could explore other publications or the period after the war as control continued. Exploration of brand and agency archives could also provide more background into brands’ objectives and decision-making.

Originality/value
This is the first research to explore the impact of forms of control other than rationing on advertising during the Second World War.
Showcasing the diversity of service research
Authors: Benoit Sabine , Scherschel Katrin , Ates Zelal , Nasr Linda , Kandampully Jay 
Published: October 2017

PurposeThe purpose of this paper is to make two main contributions: first, showcase the diversity of service research in terms of the variety of used theories and methods, and second, explain (post-publication) success of articles operationalized as interest in an article (downloads), usage (citations), and awards (best paper nomination). From there, three sub-contributions are derived: stimulate a dialogue about existing norms and practices in the service field, enable and encourage openness amongst service scholars, and motivate scholars to join the field.Design/methodology/approachA mixed method approach is used in combining quantitative and qualitative research methods while analyzing 158Journal of Service Management(JOSM) articles on several criteria such as their theory, methodology, and main descriptive elements (e.g. number of authors or references) and then using automated text analysis (e.g. investigating the readability of articles, etc.).FindingsThe results show that theJOSMpublishes a large variety of articles with regard to theories, methods of data collection, and types of data analysis. For example,JOSMhas published a mixture of qualitative and quantitative articles and papers containing firm-level and customer-level data. Further, the results show that even though conceptual articles create the same amount of interest (downloads), they are used more (citations).Research limitations/implicationsThis paper presents many descriptive results which do not allow for making inferences toward the entire service research discipline. Further, it is only based on one service research journal (JOSM) through a five-year span of publication.Practical implicationsThe results have a number of implications for the discipline that are presented and discussed. Amongst them are that: the discipline should be more open toward conceptual articles, service research shows an imbalance toward theory testing, there is more potential to work with transactional data, and writing style should be more accessible (i.e. readable).Originality/valueThis paper is the first to conduct an in-depth analysis of service research articles to stimulate dialogue about common publishing practices in theJOSMand to increase the openness of the field.
Editorial: taking some novel advice
Authors: Baron Steve , Russell-Bennett Rebekah 
Published: October 2017

Purpose
To demonstrate how techniques from creative writing can be used to develop interesting and insightful journal articles.

Design/methodology/approach
This paper aims to use the creative writing techniques related to style, theme and character development to offer advice for academic writers.

Findings
Authors should venture beyond the conventional writing techniques if they seek to produce a compelling, logical and original article that is appealing to an academic reader.

Originality/value
This research offers insight into the writing process for authors to assist them in understanding how to avoid submitting manuscripts that are uninteresting or difficult to read.
Giving back the “self” in self service: customer preferences in self-service failure recovery
Authors: Collier Joel E. , Breazeale Michael , White Allyn 
Published: October 2017

Purpose
When a failure occurs with a self-service technology (SST), do customers want to give back the “self” in self-service? The authors explore employee’s role in a self-service failure and how the presence of other customers can change that role. Specifically, they examine how the self-monitoring of customers behavior during a failure can change recovery preferences.

Design/methodology/approach
Data were collected from customers of a movie self-service ticket kiosk and a grocery self-checkout. Three experiments were conducted.

Findings
Results from these studies find that customers want employees to fully take over a transaction after a failure if it takes place in isolation. If other patrons are present or waiting in line, then customers prefer the employee to simply correct the problem and let them complete the transaction. Finally, the servicescape along with the presence of other customers in a self-service area can induce self-monitoring behaviors and alter optimal recovery strategies.

Research limitations/implications
These findings have implications on the appropriate amount of recovery assistance customers need in a self-service experience.

Practical implications
This research reveals the social and functional complexities associated with executing a satisfactory SST failure recovery, particularly with respect to determining the extent to which the employee or customer should control the attempt.

Originality/value
This is the first study to examine the employee’s role in a self-service failure. While other studies have examined customers’ intentions in a self-service failure, authors examine how a service provider can assist in the recovery of a self-service failure.
The productive service employee: personality, stress, satisfaction and performance
Authors: Harris Eric G. , Fleming David E. 
Published: October 2017

PurposeThe purpose of this study is to more closely examine the trait antecedents and outcomes of frontline employee productivity propensity. The study is the first to use a job demands-resources perspective on productivity propensity and it reveals that the inclusion of the construct into service worker personality studies significantly improves the explanatory ability of hypothesized models.Design/methodology/approachThe study follows a job demands-resources perspective and uses an empirical study that included two subsamples: banking and health care. Path analyses were performed using two-group modeling to test the hypotheses. Mediation and hierarchical regressions were also used.FindingsThe findings indicate that the conscientiousness trait has a consistent effect on productivity propensity. More importantly, the findings reveal that productivity propensity influences role ambiguity, job satisfaction and self-rated service performance and that the addition of the construct into personality studies significantly improves the explanatory ability of personality models.Research limitations/implicationsThis study presents further evidence that productivity propensity is an important construct in services research. Beyond previously established influences on bottom-line service productivity and manager-rated work performance, the current work indicates that it also influences FLE stress, engagement and work outcomes.Practical implicationsManagers work under pressures to ensure service productivity and are well aware of the importance of selecting job applicants who will fit the service role. This study provides additional evidence that the productivity propensity work resource should be considered when selecting employees. The work also suggests that customer workload and the standardization of the service environment impacts the influence of productivity propensity on service outcomes.Social implicationsGiven the importance of transformative service experiences that uplift the experiences of consumers and employees, the productivity propensity of frontline service employees not only impacts the ability of the employee to satisfy customer needs, but also leads the employee to experience increased job satisfaction.Originality/valueThis work is the first work to consider the effects of productivity propensity from a job demands-resources perspective and, as such, the first to examine the influence of the construct on job satisfaction and service delivery.
Trainee programs: an emerging model on psychological contract reciprocity
Authors: Jonsson Linnea , Thorgren Sara 
Published: October 2017

PurposeThe purpose of this paper is to develop a deeper understanding of the organization-trainee relationship through a psychological contract lens, by exploring the psychological contract between the trainee and organization during and after the program and what factors may account for contract reciprocity.Design/methodology/approachInductive qualitative study design.FindingsData suggested that factors accounting for contract reciprocity during the program included: trainees’ responsibilities, trainees’ personal and professional development, trainees’ commitment, trainees’ delivery, and managerial and supervisory support. Factors identified accounting for contract reciprocity after individuals completed the program were: career opportunities, future-oriented dialogue between former trainees and managers, wage-setting, job tasks, and working conditions.Originality/valueThis exploratory research is original in that it identifies different factors accounting for the reciprocity during and after the program, and how this may be particularly relevant when talents are recruited externally to specifically participate in the program.