bluuebunny/crossref_metadata_2025_split huggingface dataset:
Multiple reference effects on restaurant evaluations: a cross-cultural study
Authors: Kim Soyeon , Chung Jae-Eun , Suh YongGu 
Published: July 2016

Purpose
This paper aims to explore multiple reference effects with regard to customers’ post-consumption evaluations in a cross-cultural context. The authors propose to test an integrative model of three types of reference effects (disconfirmation, attractiveness of alternatives and self-image congruity) and their relationship to customers’ evaluations associated with satisfaction and loyalty. Additional insight into the link between reference points and customer satisfaction is provided by examining the moderating influence of the cultural orientation of customers: South Korean (an Eastern, collectivist and high uncertainty avoidance culture) versus American (a Western, individualistic and low uncertainty avoidance culture).

Design/methodology/approach
The data for this study were collected through a Web-based survey. Based on a sample of 723 Korean and American consumers, multi-group analysis of structural equation modeling was used to test the proposed model and the moderating effect of culture.

Findings
Overall, the results indicated that American customers’ use of reference points in their post-consumption evaluations is significantly different from that of Korean customers. Specifically, disconfirmation had a stronger effect on Korean customers than on their American counterparts, whereas the attractiveness of alternatives had a stronger effect on American customers than on those from Korea. Moreover, self-image congruity was found to be equally important in both cultures.

Research limitations/implications
Owing to the comparison of American and Korean participants in this study, these results may not be applied to customers from other countries. Moreover, the study is limited to post-consumption evaluations in restaurants and generalization of the results to other industries may be ill advised. Thus, further research is required to replicate the results and include customers from different countries in more diverse consumption settings.

Practical implications
The findings provide useful guidance for efficient marketing strategies to generate positive consumer outcomes across borders. Marketers must consider the interaction of cultures and customers to better understand customer perceptions and evaluations about their experiences. This understanding will enable the marketers to more effectively communicate with their target markets and allow them to tailor advertising to different segments of their customer base contingent upon their cultural orientations.

Originality/value
Although the role of reference effects has begun to attract considerable interest among consumer behavior researchers, much of this research has been conducted in a single cultural context. Because the global economy is becoming increasingly cross-cultural, it is valuable to conduct international consumer research to further the understanding of consumers’ post-consumption evaluation processes using multiple reference points from a global perspective.
Systematic review of the elements and service standards of delightful service
Authors: Chun Wang Jen , Wang Yi-Chieh , Tai Yang-Fei 
Published: July 2016

PurposeThe purpose of this paper is to study the components and service standards of delightful service by conducting a comprehensive literature review and applying the Delphi survey method.Design/methodology/approachThis study conducted a three-round Delphi survey to consolidate the experience of 11 experts in implementing delightful service. To ensure the recruitment of experts who were knowledgeable in delightful service delivery, the panellists were chosen from service- and hospitality-related industries; the respondents were hotel managers, senior frontline service personnel and academic educators who were knowledgeable in both the service industry and service innovation.FindingsBy integrating professional experiences from both academics and hotel practitioners, we conclude that hotel facilities and amenities, environment and ambiance design and service personnel’s service delivery practices are essential elements for creating a unique and unforgettable consumer experience. Distinctive hotel facilities and ambiance provide a unique experience, which can leave memorable impressions on customers. Being able to detect customers’ emotional conditions and hidden needs through attentive and proactive service practice and providing attentive and customized service are pivotal for service personnel. Advanced service performance enables attending to customers’ personal well-being and caring for their unique needs effectively. The proposed standard for service provision exceeds customer expectations.Research limitations/implicationsFirst, the number of panellists was low, limiting the generalizability of the results. Future studies should increase the number of panellists. Second, this study focused only on the hotel industry in Taiwan. The results may not be generalizable to other hospitality industries or other countries. Future studies can duplicate this study in other hospitality industries and in other countries to broaden the understating of the elements and service standards of delightful service.Practical implicationsThe results of this study provide a practical guideline for implementing delightful service. Hotel practitioners are advised to increase the degree of refinement, variety and attentiveness of their facilities and amenities; use sensory elements in their hotel environment and ambiance design; and advance staff members’ service skills to be more proactive, attentive, empathetic and customer-oriented. Carefully designing the core product and advancing the service delivery style can provide hotel guests with an exceptional and unique lodging experience, thus achieving delight.Originality/valueThis study provides a comprehensive understanding of the implementation of delightful service.
The mediating effect of ambidextrous knowledge strategy between social capital and innovation of cultural tourism clusters firms
Authors: Martínez-Pérez Ángela , García-Villaverde Pedro M. , Elche Dioni 
Published: July 2016

PurposeThis paper aims to analyze the extent to which social capital (SC) spurs innovation in firms located within tourism clusters. Specifically, the study focuses on the mediating role of ambidextrous knowledge strategy (AKS) on the relationship between SC and innovation.Design/methodology/approachA structural model is used on a sample of 215 firms of the hospitality and tourism industry located in World Heritage Cities of Spain. Data analysis is carried out using partial least squares.FindingsThe combination of bonding and bridging capital yields higher innovation performance through AKS.Research limitations/implicationsThis analysis does not take into account the full set of confounding factors that influence innovation. The factors captured by this study significantly explain heterogeneity in the intensity of innovation among the studied firms.Practical ImplicationsThe main recommendation is that firms located in cultural tourism clusters (CTCs) do not restrict the focus on either local or outside relations only but pursue a strategy based on the combination of internal and external relations. This will enable ambidextrous knowledge strategies and better innovation performance.Originality/valueThere are numerous studies on the relation between some dimensions of SC, some knowledge strategies and some types of innovation. The value added of the present study is the articulation of complementarities among these dimensions. In particular, this study integrates bonding and bridging dimensions of SC, exploration and exploitation of knowledge and incremental and radical innovation. In addition, the paper provides an empirical identification of World Heritage Cities of Spain as CTCs.
Workplace fun for better team performance: focus on frontline hotel employees
Authors: Han Heesup , Kim Wansoo , Jeong Chul 
Published: July 2016

PurposeThe aim of this study is to reveal how workplace fun promotes team performance in the hotel business context.Design/methodology/approachThe conceptual model of this study was tested based on responses from 271 frontline hotel employees (including managers) in the USA, who had full-time work tenure of more than three months in a three-star or above-rated hotel.FindingsThis study revealed that workplace fun activities enhance team performance by promoting employees’ workplace fun experience and by facilitating interpersonal trust and group cohesion, which, in turn, reduce intra-group conflict and stimulates interpersonal citizenship behaviors, respectively.Research limitations/implicationsFirst, this study adopted subjective team performance measures. Although it can be exaggerated unconsciously, the literature suggests that how team members perceive their team’ performance is also an important indicator of team effectiveness. Second, the conceptual model of this study was tested in the US context. So, in a more collectivistic culture, the model might generate somewhat different results from those of this study.Practical implicationsThe findings of this study indicate that workplace fun initiatives by the management are an effective means to promote the performance of frontline work teams at a hotel. Discussions are extended to incorporating fun elements into existing organizational cultures.Originality/valueBy adopting the input–process–outcome framework, this study shows how workplace fun, as a critical input, creates positive group processes and, thereby, promotes positive group outcomes in the hotel business context.
Classifying restaurants to improve usability of restaurant research
Authors: Canziani Bonnie Farber , Almanza Barbara , Frash Robert E. , McKeig Merrick J. , Sullivan-Reid Caitlin 
Published: July 2016

PurposeThis paper aims to review existing restaurant classifications within the literature in the restaurant management field. The authors discuss intra-industry ramifications of the limited use of recognized typologies and the need to prescriptively guide the description of restaurant context in the literature to communicate the internal and external validity of findings.Design/methodology/approachRestaurant categories from accepted typologies are used as keywords to collect 345 empirical studies from ten relevant journals serving the global restaurant management discipline. Content analysis of titles, abstracts and methodology sections is used to examine three propositions regarding the standardization, rationalization and efficiency of restaurant classification in imparting restaurant context in published works.FindingsFindings show inconsistent use of existing typologies and limited use of effective restaurant descriptors to inform users about the situational context in which data were gathered or hypotheses were tested. There is a general preference for categories commonly associated with those of the National Restaurant Association.Research limitations/implicationsResearchers should standardize descriptions of restaurants in manuscript titles, abstracts and methods sections, thereby enhancing integration of international research, the ability to conduct macro-level industry studies, and communication of findings to practitioners for operational use.Originality/valueRecommendations are offered to optimize the use of restaurant classification so that the content of empirical studies may be more effectively accessed, digested and compared, thereby enhancing the communication of advances in the restaurant management body of knowledge to practitioners and other researchers.
An analysis of the emerging role of social media in human trafficking
Authors: Fraser Campbell 
Published: July 2016

Purpose
This paper aims to explore the relationship between human trafficking brokers and trafficking victims by using examples from both the international labour and human organ trafficking industries. It proposes an evolution in the brokerage process from geographic to online networks and how this alters the nature of the relationships between parties. The study aims to expand the understanding of contemporary trafficking brokerage networks in developing areas.

Design/methodology/approach
The paper opted for an ethnographic study which involved living among trafficking victims in 21 developing countries during the period of 2008-2015; 17 cases are presented as exemplars of the trafficking industry environment, told from the perspective of both trafficking victims and the brokers who have profited from them. The data were complemented by commentary, which developed common themes across both labour and human organ trafficking.

Findings
The paper provides insights about how change in the brokerage process is brought about by the shift from geographic to online networks. It suggests that trafficking operations have learned how to use online social media and the dark Web. Moreover, it illustrates the impact of these networks on the power imbalance in human trafficking and the experience of its victims.

Research limitations/implications
The study is limited to labour and human organ trafficking in developing nations, but the concepts may have wider implications in other forms of human trafficking.

Practical implications
The paper includes implications for the development of a framework to understand the impact of online trafficking networks.

Originality/value
This paper fulfils an identified need to study how human trafficking networks are evolving in the digital age.
Productivity and efficiency of labour intensive manufacturing industries in India
Authors: Parida Purna Chandra , Pradhan Kailash Chandra 
Published: July 2016

Purpose
This paper aims to make an attempt to identify labour intensity of organized manufacturing industries in India using the Annual Survey of Industry (ASI) data at three-digit level. It estimates total factor productivity growth (TFPG) and technical efficiency for both labour intensive and all manufacturing industries during the pre- and post-reforms periods.

Design/methodology/approach
The study uses three approaches to estimate TFPG. They are growth accounting (GA) (non-parametric), production function with correction for endogeneity – Levinsohn-Petrin (LP) (semi-parametric) and stochastic production frontier (SPF) analysis (parametric). The study uses ASI data published by Central Statistical Organization, Government of India for the period 1980-1981 to 2007-2008 for the analysis.

Findings
The study finds that the rate of decline of the labour intensity is more pronounced in the case of labour-intensive industries than all the manufacturing industries. The results of GA method suggest that the TFPG of labour-intensive industries has declined continuously from the pre-reforms period to the post-reforms period. Similarly, LP method indicates a continuous decline in TFPG of labour-intensive manufacturing industries during the post-reforms period. Interestingly, the results of SPF method also corroborate the findings of earlier two methods at the aggregate level but vary at a certain degree at the disaggregated level.

Originality/value
This paper is useful in the context of India considering the importance given to labour-intensive industries by the present government in terms of reviving the sector and improving the productivity and output.
Cultural differences in a public hospital in Mexico
Authors: Suarez Tirso , Lopez Canto Leonor E. 
Published: July 2016

PurposeThis paper presents the initial results of a project on organizational and professional cultures prevalent in hospital organizations. The purpose of this paper is to identify the cultural differences that make it possible to anticipate, with the aid of subsequent studies, consequences in the communication and coordination of the future integration of the Mexican public health system, which is currently fragmented.Design/methodology/approachA qualitative tool was used to identify the cultures in a secondary-level public hospital.FindingsThe diversity inherent to hospital organizations was confirmed.Originality/valueThe real value of the findings lies in the classification of the subcultures and their possible effects on human interaction and cooperation.
The Impact of Social Health Insurance on Diabetes and Hypertension Process Indicators among Older Adults in Mexico
Authors: Rivera‐Hernandez Maricruz , Rahman Momotazur , Mor Vincent , Galarraga Omar 
Published: July 2016

ObjectiveTo examine the impact of Seguro Popular (Mexican social health insurance for the poor; SP) on diabetes and hypertension care, intermediate process indicators for older adults (>50 years): pharmacological treatment, blood glucose tests, the use of complementary and alternative medicine (CAM), and adherence to their nutrition and exercise program. (CAM was defined as products or practices that were not part of the medical standard of care.)Data Sources/Study SettingRepeated cross‐sectional surveys from Encuesta Nacional de Salud y Nutrición (Mexican Health and Nutrition Survey, ENSANUT), a nationally representative health and nutrition survey sampling N = 45,294 older adults in 2000, N = 45,241 older adults in 2005–2006, and N = 46,277 older adults in 2011‐2012.Study DesignFixed‐effects instrumental variable (FE‐IV) repeated cross‐sectional at the individual level with municipality fixed‐effects estimation was performed.Principal FindingsWe found a marginally significant effect of SP on the use of insulin and oral agents (40 percentage points). Contrary to that expected, no other significant differences were found for diabetes or hypertension treatment and care indicators.ConclusionsSocial health insurance for the poor improved some but not all health care process indicators among diabetic and hypertensive older people in Mexico.
Just where will you spend your ‘inevitable citizenship in the country of the old’?
Authors: Crabb Peter 
Published: July 2016

AbstractOn retirement, most people ‘stay put’ in the family home. However, many move, by choice or out of necessity, especially in old old age, when, for one reason or other, the dwelling is no longer suitable. Some stay within the known community, whereas others move further afield, notably the sea and tree changers. Whatever the choice of location, the dwelling needs to be appropriate. So, too, must be the location; a place that is ‘nice’ for a holiday is not necessarily nice for retirement. Proximity and access to needed services and facilities are critical, including when one can no longer drive. Unfortunately, a lack of research or letting emotions take over can result in wrong choices being made, for individual dwellings and retirement villages. The personal and societal costs, financial and intangible, of choosing the wrong location for retirement are large. Australia may not be facing a ‘crisis’ because of its increasing numbers of older people, but these same people can make a positive contribution to their well‐being, personally and nationally, by being much more careful when deciding where to spend their ‘inevitable citizenship in the country of the old’. It is a decision to which geographers have important contributions to make.
De novo assembled transcriptome of horned gall aphid, Schlechtendalia chinensis Bell, suggest changes in functional gene expression during host alternation
Authors: Wang Si‐Liang , Yang Zi‐Xiang , Yang Pu , Zhang Chuan‐Xi 
Published: July 2016

AbstractThe horned gall aphid, Schlechtendalia chinensis Bell, is the most economically valuable galling aphid. It accounts for approximately 75% of Chinese gallnut production, which is important for medical and chemical purposes. The horned gall aphid feeds on the Chinese sumac tree, Rhus chinensis, during the summer, induces galls, and overwinters on the moss Plagiomnium spp. However, the sequence information of S. chinensis is limited, and the functional gene expression changes during host alternation remain obscure. In this study, the transcriptome of the horned gall aphid was sequenced using high‐throughput sequencing technology. Approximately 49 million reads were obtained and were assembled into 99 366 transcripts and 47 400 unigenes. Annotation was performed using a BLAST search against primary databases such as NCBI nr and Swiss‐Prot, as well as enrichment analysis by GO, KOG and KEGG. Differentially expressed genes between spring and autumn migrant aphids were compared, and the expression levels of many genes related to detoxification, digestion and other functional genes were found to have changed, reflecting the adaptation ability of horned gall aphids in different seasons and hosts. Functional genes in wax biosynthesis were upregulated in spring migrant aphids. This study analyzed the expression profile difference between spring and autumn migrant aphids to approach the real functional genes change during host alternation. The transcriptome provides a basis to understanding the functional genes during gall aphid host alternation and the related physiological and molecular characteristics.
Effect of intravitreal dexamethasone implant on intra‐ocular cytokines and chemokines in eyes with retinal vein occlusion
Authors: Rezar‐Dreindl Sandra , Eibenberger Katharina , Pollreisz Andreas , Bühl Wolf , Georgopoulos Michael , Krall Christoph , Dunavölgyi Roman , Weigert Günther , Kroh Maria‐Elisabeth , Schmidt‐Erfurth Ursula , Sacu Stefan 
Published: July 2016

AbstractPurposeTo investigate the influence of intravitreal dexamethasone implant on inflammatory and angiogenic cytokine levels in the aqueous of patients with retinal vein occlusion (RVO).MethodsForty eyes of 40 consecutive patients with macular oedema (ME) due to branch and central retinal vein occlusion (BRVO/CRVO) were treated with an intravitreal dexamethasone implant (Ozurdex®) at baseline and evaluated until month 6. Retreatment was performed in case of recurrent ME earliest 4 months after the baseline treatment. Aqueous humour samples were taken at baseline, months 1, 3, 6 and at the time of each retreatment. Concentrations of 29 different cytokines were measured by Luminex® bead assays. The control group comprised healthy patients undergoing cataract surgery.ResultsAt baseline concentrations of interleukin (IL)‐8, angiopoietin (ANG)‐2 and intercellular adhesion molecule (ICAM)‐1 were highly elevated in patients with CRVO compared with controls (p = 0.006; p = 0.02; p = 0.03). Vascular endothelial growth factor (VEGF) concentrations were upregulated in patients with BRVO and CRVO (p = 0.003; p = 0.001). Retreatment with a dexamethasone implant was necessary after 4 months in 14/8 (BRVO/CRVO) patients, 5 months in 5/3 patients and 6 months in one patient (BRVO). After the initial treatment, macrophage chemo‐attractant protein (MCP)‐1 and IL17‐E concentrations decreased in BRVO (p < 0.001; p = 0.01) and MCP‐1 and IL1‐α in CRVO (p = 0.01; p = 0.003). Vascular endothelial growth factor (VEGF) concentrations did not change during treatment in either group (p = 0.3). A mixed‐effect model showed that cytokine concentrations positively correlated with central retinal thickness changes.ConclusionsIntravitreal dexamethasone treatment resulted in alterations in the concentrations of pro‐inflammatory cytokines MCP‐1 and IL17‐E in patients with BRVO and MCP‐1 and IL1‐α in patients with CRVO. These data highlight the important role of inflammatory mediators involved in ME due to RVO.