bluuebunny/crossref_metadata_2025_split huggingface dataset:
Retrospective: the effect of guarantees on consumers’ evaluation of services
Authors: Ostrom Amy L. , Iacobucci Dawn 
Published: July 2016

Purpose
This paper aims to examine the status of service guarantees specifically, and cues to quality more generally.

Design/methodology/approach
Reflection on the 1998 Journal of Services Marketing article with views both to the academic literature and the presence of guarantees in industry.

Findings
Service guarantees still exist, sometimes in their original form (e.g. “100 per cent satisfaction guaranteed!”) and sometimes in a morphed form (e.g. retailers’ promises of price-matching). Research has continued to focus on understanding service guarantees yet there are additional questions left to be addressed. There are also numerous other types of information, in addition to service guarantees, consumers may use as cues to quality.

Practical lmplications
Service guarantees remain an important and useful tool for services marketers to signal their quality to their customers and to reduce the uncertainty surrounding many services purchases. Other information such as online ratings and reviews through social media can also serve as strong informational cues.

Originality/value
In providing cues to customers about quality, while marketers have long considered the value of price and brand names, the usefulness of service guarantees is still under-studied.
Strategies to enhance consumers’ identification with a service firm
Authors: Huang Min-Hsin , Cheng Zhao-Hong 
Published: July 2016

Purpose
Enhancing consumer-company identification (CCI) is a useful means by which to build deeper, more committed relationships with consumers. The purpose of this paper is to examine how consumers’ perceptions about the company (service quality and corporate social responsibility) and construal of the self (independent self-construal and interdependent self-construal) affect their identification with a service firm. This study also investigates how consumers’ involvement with the service firm moderates the relationships between CCI and four specific drivers.

Design/methodology/approach
A conceptual model is developed and empirically tested through two field-based studies (restaurant services and financial services) and one follow-up laboratory experiment.

Findings
The results of this research show that service quality, corporate social responsibility and interdependent self-construal positively affect CCI and that independent self-construal has a negative effect on CCI. In particular, the greater the involvement of the consumer with the service firm, the more positive the effects of service quality and corporate social responsibility are on CCI.

Practical implications
This research provides new insight into services marketing management by suggesting that service firms can enhance CCI and, consequently, consumer loyalty by adopting different strategies for specific consumer segments.

Originality/value
This is the first empirical study to simultaneously incorporate both company characteristics and consumer personal factors into a framework, and provide an integrative understanding of what factors determine consumers’ identification with a service firm.
Working effectively with asset managers and institutional groups
Authors: Read Dustin C , Hopkins Erin , Goss Rosemary Carruci 
Published: July 2016

Purpose– The purpose of this paper is to examine how property management firms are responding to the demands of asset managers and institutional real estate owners to address potential sources of conflict related to fee structures, reporting requirements and incongruent managerial philosophies.Design/methodology/approach– Interviews conducted with executives representing 25 of the largest apartment management firms in the USA are used to complete the analysis.Findings– Many of the apartment management firms represented in the sample are embracing incentive-based fee structures and a la carte service offerings as a means of aligning their interests with those of the asset managers and institutional clients they represent. A number of these firms are additionally incorporating new technologies and training procedures into their operating platforms to facilitate customization and responsiveness throughout the reporting process. Respondents also noted their firms are becoming more selective about who they work with and more willing to walk away from business opportunities when managerial philosophies conflicts.Research limitations/implications– The characteristics of the population from which the sample is drawn limit the generalizability of the results to large property management firms operating in the multifamily housing industry. Nonetheless, the best practices put forth by those participating in the study are anticipated to have relevance to a wide variety of real estate practitioners.Practical implications– The analysis links theory to practice by considering how apartment managers are evolving in response to the institutionalization of the multifamily housing industry.Originality/value– This paper is the first to the authors’ knowledge to examine apartment managers’ perceptions about the challenges associated with representing institutional clients.
The rationale to integrate facilities management into the development process
Authors: Tucker Matthew , Masuri Mohd Rayme Anang 
Published: July 2016

Purpose– The purpose of this paper is to justify the need to integrate facilities management (FM) into the development process (DP) and establish a framework that potentially serves as a guide to optimise the value of FM in the property development industry.Design/methodology/approach– This study looks at the relevant literature to identify the factors that are hindering FM to effectively integrate in the DP. Subsequently, the authors intend to carry out interviews with various professionals in the property development industry in the UK to identify the best practices. This research uses qualitative and quantitative methods in order to establish an FM-DP integration framework.Findings– The literature suggested that contribution of FM towards the property development industry is unquestionable. Surprisingly, in a real world FM has been given a low priority in the property development industry, resulting in Facilities Managers being inadequately integrated into the DP. There is currently no suitable generic mechanism that is practical in all stages of the DP to guide Facilities Managers and/or other professionals to integrate FM into the DP.Originality/value– This study is to provide evidence that the property development industry needs a framework that potentially serves as a guide to optimise the value of FM in the DP.
Biosimilars in psoriasis: Clinical practice and regulatory perspectives in Latin America
Authors: de la Cruz Claudia , de Carvalho André V. E. , Dorantes Gladys L. , Londoño Garcia Angela M. , Gonzalez Cesar , Maskin Matías , Podoswa Nancy , Redfern Jan S. , Valenzuela Fernando , van der Walt Joelle , Romiti Ricardo 
Published: July 2016

AbstractLatin American countries view biosimilar agents as an effective approach to curtail health‐care expenditures while maintaining the safety and efficacy profile of their branded innovator comparators. To understand the complexities of the regulatory landscape and key therapeutic issues for use of biosimilars to treat moderate to severe psoriasis in Latin America, the International Psoriasis Council convened dermatology experts from Argentina, Brazil, Chile, Colombia and Mexico in October 2015 to review the definition, approval, marketing and future of biosimilars in each country and develop a consensus statement. The regulatory framework for marketing approval of biosimilars in Latin America is currently a mosaic of disparate, country‐specific, regulatory review processes, rules and standards, with considerable heterogeneity in clarity and specificity. Regulations in Argentina, Brazil, Chile and Mexico have undergone multiple refinements whereas Colombia is finalizing draft guidelines. Verification of the similarity in quality, safety and efficacy of biosimilars to the innovator biologic remains a key challenge for policy makers and regulatory authorities. Other key regulatory challenges include: naming of agents and traceability, pharmacovigilance, extrapolation of indications, and interchangeability and substitution. An urgent need exists for more Latin American countries to establish national psoriasis registries and to integrate their common components into a multinational psoriasis network, thereby enhancing their interpretative power and impact. A Latin American psoriasis network similar to PSONET in Europe would assist health‐care providers, pharmaceutical companies, regulators and patients to fully comprehend specific products being prescribed and dispensed and to identify potential regional trends or differences in safety or outcomes.
The dispositions of things: the non‐human dimension of power and ethics in patient‐centred medicine
Authors: Gardner John , Cribb Alan 
Published: July 2016

AbstractThis article explores power relations between clinicians, patients and families as clinicians engage in patient‐centred ethical work. Specifically, we draw on actor‐network theory to interrogate the role of non‐human elements in distributing power relations in clinical settings, as clinicians attempt to manage the expectations of patients and families. Using the activities of a multidisciplinary team providing deep brain stimulation to children with severe movement disorders as an example, we illustrate how a patient‐centred tool is implicated in establishing relations that constitute four modes of power: ‘power over’, ‘power to’, “power storage” and “power/discretion”. We argue that understanding the role of non‐human elements in structuring power relations can guide and inform bioethical discussions on the suitability of patient‐centred approaches in clinical settings.
Autolysis of Aspergillus oryzae Mycelium and Effect on Volatile Flavor Compounds of Soy Sauce
Authors: Xu Ning , Liu Yaqi , Hu Yong , Zhou Mengzhou , Wang Chao , Li Dongsheng 
Published: July 2016

AbstractThe autolyzed mycelia of Aspergillus oryzae are rich in proteins, nucleic acids, sugar, and other biomacromolecules, and are one of the main contributors to the flavor profile of commercially important fermented goods, including soy sauce and miso. We induced autolysis of the mycelia of A. oryzae over 1 to 10 d, and found that the maximum dissolved amounts of total protein and nucleic acid ratio accounted for 28.63% and 88.93%, respectively. The organic acid content, such as citric acid, tartaric acid, succinic acid, lactic acid, and acetic acid, initially increased and then decreased as autolysis progressed, corresponding to changes in pH levels. The main characteristic flavor compounds in soy sauce, namely, ethanol, 2‐phenylethanol, and 2‐methoxy‐4‐vinylphenol, were all detected in the autolysate. Subsequently, we tested the effect of adding mycelia of A. oryzae during the fermentation process of soy sauce for 60 d, and found that addition of 1.2‰ A. oryzae mycelia provided the richest flavor. Overall, our findings suggest that compounds found in the autolysate of A. oryzae may promote the flavor compounds of soy sauce, such as alcohols, aldehydes, phenols, and esters.
Linking genomics and population genetics with R
Authors: Paradis Emmanuel , Gosselin Thierry , Goudet Jérôme , Jombart Thibaut , Schliep Klaus 
Published: July 2016

AbstractPopulation genetics and genomics have developed and been treated as independent fields of study despite having common roots. The continuous progress of sequencing technologies is contributing to (re‐)connect these two disciplines. We review the challenges faced by data analysts and software developers when handling very big genetic data sets collected on many individuals. We then expose how r, as a computing language and development environment, proposes some solutions to meet these challenges. We focus on some specific issues that are often encountered in practice: handling and analysing single‐nucleotide polymorphism data, handling and reading variant call format files, analysing haplotypes and linkage disequilibrium and performing multivariate analyses. We illustrate these implementations with some analyses of three recently published data sets that contain between 60 000 and 1 000 000 loci. We conclude with some perspectives on future developments of r software for population genomics.
Prostate‐specific antigen kinetics following hypofractionated stereotactic body radiotherapy versus conventionally fractionated external beam radiotherapy for low‐ and intermediate‐risk prostate cancer
Authors: Lee Seok Ho , Kim Hun Jung , Kim Woo Chul 
Published: July 2016

AbstractAimThe purpose of this study was to compare the prostate‐specific antigen (PSA) kinetics between stereotactic body radiotherapy (SBRT) using Cyberknife and conventionally fractionated external beam radiotherapy (CF‐EBRT) in low‐ and intermediate‐risk prostate cancer.MethodsA total of 69 patients with low‐ and intermediate‐risk prostate cancer were enrolled. Thirty‐four patients were treated with SBRT (36.25 Gy in five fractions) using Cyberknife and 35 patients treated with CF‐EBRT (70.2–75.6 Gy in 39–42 fractions). PSA nadir, rate of PSA decline and biochemical failure (BCF) free survival were calculated and compared.ResultsWith a median follow‐up of 53.6 months (range, 14–74), the median slopes for SBRT were −0.430, −0.199, −0.127 and −0.094 ng/mL/month, respectively, for durations of 1, 2, 3 and 4 years following radiotherapy. Similarly, for CF‐EBRT, the median slopes were −0.529, −0.138, −0.109 and −0.056 ng/mL/month, respectively. The slope of CF‐EBRT was significantly different with a greater median rate of change for 1 year than SBRT (P = 0.018). Conversely, the slopes of SBRT for duration for 2, 3 and 4 year tended to be continuously greater than CF‐EBRT (P = 0.028, P = 0.058 and P = 0.128, respectively). The significantly lower PSA nadir was observed in SBRT (nadir 0.23 ng/mL) compared with CF‐EBRT (nadir 0.37 ng/mL) (P = 0.011). Five‐year BCF free survivals were 100% for SBRT and 80.8% for CF‐EBRT (P = 0.031).ConclusionsPatients treated with SBRT experienced a lower PSA nadir and tended to a continuously greater rate of decline of PSA for duration 2, 3 and 4 years than CF‐EBRT. The improved PSA kinetics of SBRT leaded to favorable BCF‐free survival.
Obtaining non‐farm wage employment in rural Vietnam
Authors: Brünjes Jürgen , Revilla Diez Javier 
Published: July 2016

AbstractThis paper analyses how rural households engage in different segments of non‐farm wage labour markets using panel data from three Vietnamese provinces that also include perceived reasons for obtaining employment. We show that it is important to appreciate the heterogeneous nature of rural non‐farm wage employment from a livelihood perspective. Different jobs vary in terms of seasonality, earning potential, social insurances, location and entrance requirements. Most notably, public service jobs are most favourable from a livelihood perspective. Regarding factors influencing participation, education has a positive effect on engagement in public and private service jobs, a negative effect on participation in construction jobs and no significant effect on employment in industry jobs. Further, family contacts are crucial in the process of finding non‐farm employment in all sectors. The disaggregated approach allows a better conceptualisation and can lead to better targeted policy recommendations.
Moral economies and markets: ‘Insider’ cassava trading in Kon Tum, Vietnam
Authors: To Phuc , Mahanty Sango , Dressler Wolfram 
Published: July 2016

AbstractVietnam's uplands have been increasingly integrated into commodity production for global markets. This paper focuses on the role of the cassava trader in connecting upland villagers as cassava producers to an emerging global cassava market. In Vietnam's Central Highlands, ethnic minority villagers engaging in a mixed economy of subsistence and cash crop production still practice communal resource use and reciprocal labour arrangements – customs associated with the (contested) notion of ‘moral economy’. In this context, traders have strategically traversed the insider–outsider divide, enlisting trust and reciprocity to extend the patron–client relationship between traders and villagers. In the absence of state support for upland communities, these traders have embedded themselves within village social relations through the provision of multiple goods and services, including loans. Villagers turn to these traders during times of hardship through degrees of mutual dependence in often unequal trade relations. The ‘benevolence’ of the traders, however, is an explicit strategy to legitimise their economic benefits. The relationship is deepened because traders fill a vacuum in state services by providing technical support to farmers cultivating cassava. Beyond benefiting themselves, in their status as community ‘insiders’, traders promote market penetration into the uplands with associated social and environmental implications.
NT‐proBNPand cardiac troponin I concentrations in dogs with tick paralysis caused byIxodes holocyclus
Authors: Nicolson GP , McGrath ALH , Webster RA , Li J , Kaye S , Malik R , Beijerink NJ 
Published: July 2016

ObjectiveThe purpose of this study was to determine through measurement of cardiac biomarkers whether there was cardiac involvement in dogs infested withIxodes holocyclus.MethodsDogs with tick paralysis and no–mild (group 1; n = 44) or moderate–severe respiratory compromise (group 2; n = 36) and a control group of dogs (n = 31) were enrolled. Plasma N‐terminal pro‐B‐type natriuretic peptide (NT‐proBNP), serum cardiac troponin I (cTnI) and serum creatinine concentrations were determined. For most of the affected dogsSpO2was determined.ResultsSpO2readings did not differ between groups 1 and 2. Three animals in group 2 had anSpO2reading <90%.NT‐proBNPconcentrations were lower in both groups 1 and 2 compared with the control group. There was no difference incTnIconcentrations among groups, although they were elevated in four dogs, including the three dogs in group 2 withSpO2readings <90%. Creatinine concentrations were within the reference interval for all dogs, but did differ among the groups, with control dogs having the highest values, followed by group 1 and then group 2.ConclusionThis study did not detect significant cardiac involvement in dogs with tick paralysis induced byI. holocyclus. Evidence for reduced preload in dogs with tick paralysis was provided by lowerNT‐proBNPconcentrations compared with control dogs.Severe hypoxaemia may not be a significant component of the clinical picture in many of the dogs presenting with tick paralysis. Dogs with severe hypoxaemia may have loss of cardiomyocyte integrity, reflected by elevatedcTnIconcentrations.
Latency for cytomegalovirus impacts T cell ageing significantly in elderly end-stage renal disease patients
Authors: Huang L , Langerak A W , Baan C C , Litjens N H R , Betjes M G H 
Published: July 2016

SummaryThe number of elderly patients with end-stage renal disease (ESRD) has increased significantly during the last decade. Elderly ESRD patients are vulnerable to infectious complications because of an aged immune system. Additional immunological ageing effects may be derived from the uraemic environment and cytomegalovirus (CMV) latency. Elderly patients may be affected by these factors in particular, but data in this age group are limited. To assess the degree of immunological ageing and proliferative capacity of T lymphocytes, 49 elderly ESRD patients (defined as aged ≥ 65 years) on the renal transplantation waiting list were recruited and compared to 44 elderly healthy individuals (HI), matched for age and CMV serostatus. CMV latency was associated with more highly differentiated CD4+ and CD8+ T cells in both elderly HI and patients. Elderly CMV seropositive ESRD patients showed a substantial reduction in the number of naive CD4+ and CD8+ T cells compared with age- and CMV serostatus-matched HI. Elderly ESRD patients also showed significantly decreased numbers of central memory CD4+ and CD8+ T cells compared with HI, independently of CMV serostatus. In addition, thymic output and relative telomere length of both CD4+ and CD8+ T cells were decreased in CMV seropositive ESRD patients compared with HI. The proliferative capacity of T cells was similar for patients and HI. Elderly ESRD patients have an advanced aged T cell compartment when compared to age-matched healthy controls, which is driven mainly by CMV latency.
The organ preservation and enhancement of donation success ratio effect of extracorporeal membrane oxygenation in circulatory unstable brain death donor
Authors: Fan Xiaoli , Chen Zhiquan , Nasralla David , Zeng Xianpeng , Yang Jing , Ye Shaojun , Zhang Yi , Peng Guizhu , Wang Yanfeng , Ye Qifa 
Published: July 2016

AbstractBetween 2010 and 2013, we recorded 66 cases of failed organ donation after brain death (DBD) due to the excessive use of the vasoactive drugs resulting in impaired hepatic and/or renal function. To investigate the effect of extracorporeal membrane oxygenation (ECMO) in donor management, ECMO was used to provide support for DBD donors with circulatory and/or respiratory failure from 2013 to 2015. A retrospective cohort study between circulatory non‐stable DBD with vasoactive drugs (DBD‐drug) and circulatory non‐stable DBD with ECMO (DBD‐ECMO) was designed to compare the transplant outcomes. A total of 19 brain death donors were supported by ECMO. The incidence rate of post‐transplant liver primary non‐function (PNF) was 10% (two of 20) in DBD‐drug group and zero in DBD‐ECMO group. Kidney function indicators, including creatinine clearance and urine production, were significantly better in DBD‐ECMO group, as well as the kidney delayed graft function (DGF) rate was found to be decreased by the use of ECMO in our study. Donation success rate increased steadily from 47.8% in 2011 to 84.6% in 2014 after the ECMO intervention. The use of ECMO in assisting circulatory and respiratory function of DBD can reduce liver and kidney injury from vasoactive drugs, thereby improving organ quality and reducing the organ discard rates.
Incentives and teacher effort
Authors: Dang Hai‐Anh H. , King Elizabeth M. 
Published: July 2016

AbstractFew would contest that teachers are a very important determinant of how much students learn in school, and how to improve teacher performance has been the focus of lively policy debate in both rich and poor countries. This paper examines how teacher incentives, both pecuniary and non‐pecuniary, correlate with teacher effort. Using school survey data from Lao PDR, we estimate measures of teacher effort, including the number of hours that teachers spend preparing for classes and teacher provision of private tutoring outside of class hours, which are not the typical measures used in previous research. Estimation results fit well under the standard labour supply framework and indicate that greater teacher effort is associated with non‐pecuniary incentives such as more teacher autonomy over teaching materials and monitoring as measured by the existence of an active parent–teacher association and the ability of school principals to dismiss teachers. Methodologically, this paper provides a detailed derivation of a simultaneous OLS‐probit model with school random effects that can jointly estimate teacher work hours and tutoring provision.