bluuebunny/crossref_metadata_2025_split huggingface dataset:
Investigating differences in job-related attitudes between full-time and part-time employees in the foodservice industry
Authors: Joung Hyun-Woo , Choi Eun-Kyong (Cindy) , Taylor James Joseph 
Published: January 2018

PurposeThe purpose of this paper is to examine differences of the perceived internal marketing practices (IMP), job satisfaction (JS), organizational commitment (OC) and turnover intention (TI) between full- and part-time employees and to incorporate employment status as a moderator in the restaurant employee turnover model.Design/methodology/approachThe target population included current restaurant full- or part-time employees in the USA. The questionnaire was distributed to potential participants through an online survey that the company used to collect nationwide data.FindingsFull-time employees’ perceptions of the IMP were comparably greater than those of part-time employees, and full-time employees were also more committed to the organization and had less intention to leave than their part-time counterparts. Significant moderating effects of employment status existed in the restaurant employee turnover model.Research limitations/implicationsThe current study may not adequately capture the differences between full- and part-time employees by asking respondents to identify their employment status.Practical implicationsIMP should be facilitated at the management level to provide insight and value to their employees, and more attention and effort in the internal marketing and human resource practices for part-time employees are needed to have more satisfied and committed employees, and, in turn, better performance.Originality/valueThe literature on full- and part-time employees was incomplete, and there was minimal research that tested differences between full- and part-time employees in the foodservice industry.
Creating excellent and competitive motels services
Authors: Cheng Ching-Chan , Chen Cheng-Ta 
Published: January 2018

Purpose
The motel industry in Taiwan is a highly competitive industry, which requires considerable investment and demands innovative services. This paper aims to identify the competitive qualities that urgently require improvement to enhance the service quality of motels using the two-phase method of importance-performance and gap analysis (IPGA) and the Kano model, and develops specific improvement strategies.

Design/methodology/approach
By questionnaire survey, this study collects 562 valid questionnaires from motels in Taipei City. The IPGA and Kano model are used to identify the service attributes of market competitiveness that urgently require improvement.

Findings
The results show there are 14 attributes that should be urgently improved, of which four are the attractive qualities of market competitiveness (competitive qualities). This study develops ten improvement strategies, as based on the four competitive qualities, for the reference of the motel industry.

Practical implications
The results can identify the competitive qualities that require urgent improvement to address the development of improvement strategies for motels. The managers of motels can refer to the ten improvement strategies to create excellent and competitive motel services.

Originality/value
The results combine “customers’ needs” with “the competitive meanings of quality attributes in the market” under limited resources, to upgrade motel service quality, customers’ willingness to purchase and motel competitiveness.
Influence of specialized hotels on employees’ perception of abuse in the selective tourism destination
Authors: Vučetić Aleksa Š. 
Published: January 2018

Purpose
This paper aims to determine to what extent there is a difference in employees’ perception of abuse in the selective tourism destination in various types of specialized hotels.

Design/methodology/approach
A survey of employees in specialized hotels in the selective tourism destination has the sample of 1,796 cases. Multivariate analysis of variance is used for testing the level of perception’s differences.

Findings
There is a statistically significant difference in the perception of abuse among employees in various types of specialized hotels such as wellness hotels, sport hotels, business hotels and congress hotels.

Research limitations/implications
The results offer employees’ perception of differences about abuse in various types of specialized hotels in the selective tourism destination. There is a possibility of practical usage of methodology for identification of the most often types of abuse in specialized hotels. The identification of abuse is to protect specific social structures such as employees in specialized hotels in the selective tourism destination.

Originality/value
Research could serve as a good example for future practical and theoretical research in the field of abuse and specialized hotels. The paper can be used as a methodological tool to show how to identify the most often types of abuse in specialized hotels in a concrete selective tourism destination.
Gender and age preferences of hotel room design
Authors: Bogicevic Vanja , Bujisic Milos , Cobanoglu Cihan , Feinstein Andrew Hale 
Published: January 2018

PurposeThe purpose of this study is to investigate what people with different demographic characteristics such as age and gender expect from hotel room design and examine how design preferences affect purchase intent and desire to stay and word-of-mouth behavior.Design/methodology/approachThe study was based on a quasi-experimental design conducted on 762 participants. The manipulations of room color and design style were prepared using the 3D modeling software, while age and gender were self-reported variables.FindingsThe results indicated that age and gender moderate the relationship between hotel guest satisfaction and room design style. Younger guests prefer contemporary design style, while older guests show equal satisfaction with traditional and contemporary styles. Male guests prefer rooms decorated in masculine colors, while women are equally satisfied with masculine or feminine color schemes.Research limitations/implicationsThis study was conducted as a hypothetical, computer-aided experimental scenario. A field experiment captured guests’ satisfaction with an experimental hotel room. A substantive cause–effect relationship between hotel room visual servicescape stimuli and satisfaction was established.Practical implicationsIdentifying design style and color preferences of a hotel target market is paramount for investment payoff and further supports the customization of hotel services.Originality/valueThis is the first experimental study to manipulate color scheme and type of design in a hotel room and capture their effects on satisfaction and behavior of guests with different demographic characteristics.
Vacation co-creation: the case of Chinese family travelers
Authors: Fu Xiaoxiao , Lehto Xinran 
Published: January 2018

Purpose
The purpose of this study is to provide a nuanced understanding of Chinese family tourists’ value co-creation by examining three important aspects of family vacation: What do families do during vacation? How do they make meaning of what they do? Do travelers’ role identities within their families play a role in the value creation process?

Design/methodology/approach
Upon reviewing related theoretical work, the authors undertook a mixed-method study consisting of both survey data and in-depth interviews.

Findings
The analysis revealed three clusters of family interactional content, including We open and share our worlds, We build knowledge and skills and We co-create and co-evaluate, and five clusters of family travelers, including Outdoor enthusiasts, Socializers, Nature lovers, Culture admirers and Relaxation seekers. Family roles, life situations and destination environments also interfaced with family activity participation and family conversations. A family vacation value co-creation process framework with four propositions was, thus, proposed.

Research limitations/implications
Further exploration and validation of the proposed framework and propositions which emerged from the findings of this study are needed. Impacts of various family types and relational dynamics also warrant future investigation.

Practical implications
The results of family interactional and relational well-being facilitated by family vacation are pertinent to academia, industry and public policy-making.

Social implications
Family vacation can be a positive intervention for the creation of family value and a means of meaning-making. Programs that integrate multiple family roles and address family-level value propositions would be collectively enriching.

Originality/value
The current study initiated a pioneering investigation by providing a depiction of how family travelers experience and make sense of a shared tourism experience, along with their value perceptions in such a co-created consumptive scenario.
The impact of restaurant patrons’ flow experience on SNS satisfaction and offline purchase intentions
Authors: Kang Jee-Won , Lee Hyesung , Namkung Young 
Published: January 2018

PurposeIt is important for restaurants’ social networking sites (SNSs) to provide a flow experience because it encourages positive brand responses and attracts consumers. However, there is a paucity of research on SNS flow experience in the restaurant industry, and more importantly, most of the research is focused only on online behavior. Therefore, this study aims to investigate how SNS flow antecedents (skill, challenge, telepresence and time distortion) influence overall flow, SNS satisfaction and offline restaurant purchase intentions. In addition, this study examined the mediating role of SNS satisfaction between flow and offline purchase intentions.Design/methodology/approachAn online survey was carried out to examine the patron’s flow experiences. 517 valid responses were analyzed to test hypotheses using structural equation model.FindingsThe results indicated that four antecedents of SNS flow positively influenced overall flow. Specifically, time distortion was the most influential antecedent. Overall flow positively influenced SNS satisfaction and offline purchase intentions. Furthermore, SNS satisfaction acted as a mediator between overall flow and offline purchase intentions.Practical implicationsThe findings provide not only new insights for restaurant managers to implement SNS marketing but also several strategies to encourage consumer’s flow on restaurant SNS.Originality/valueThis study investigated the theoretical framework of flow experience more in depth than previous research as dealing with four dimensions of SNS flow antecedents: skill, challenge, telepresence and time distortion.
Payout and firm’s catering
Authors: Neves Maria Elisabete Duarte 
Published: January 2018

Purpose
The purpose of this paper is to investigate whether investor sentiments exert significant influence on corporate dividend policy. Additionally it provides further evidence on the moderating role of certain firm’s characteristics on the relation between dividends and investor sentiment.

Design/methodology/approach
A sample of 635 firms from 12 Eurozone countries for the period of 1986-2003 has been used. A dividend model has been suggested which incorporates a variable at the firm level that proxies for the catering effect, as a measure of investor sentiments. The estimation model of dividends is based on the Generalized Method of Moments (Arellano and Bond, 1991).

Findings
It can be concluded that psychological factors influence the decision to pay. Furthermore, other relevant findings show an interaction effect between catering and firm’s characteristics, particularly high liquid assets, valuable investment opportunities, and higher levels of free cash flow.

Research limitations/implications
Given the subjectivity inherent in creating a variable that captures the sentiment of investors, the author admits that there are other variables to consider. Also, corporate governance factors could have been introduced as well as other countries with different institutional environments.

Originality/value
To the best of the author’s knowledge, this is a novel approach that incorporates a variable capturing investor’s sentiment at the firm level. With the approach suggested it has been shown that investors’ sentiments impact dividends payout, highlighting its usefulness for managers who are expected to pay dividends according to investors’ expectations. Moreover, this work also demonstrated that firm’s characteristics could affect the investor sentiments for dividends also conveying a valuable contribution for investors.
Determinants of viewer attention in concurrent event sponsorship
Authors: Boronczyk Felix , Rumpf Christopher , Breuer Christoph 
Published: January 2018

Purpose
The purpose of this paper is to examine the impact of exposure-related and consumer-related factors on the return of sponsorship investment through their influence on viewers’ attention for sponsor signage.

Design/methodology/approach
Data were collected through an experimental study (n=92) involving eye-tracking and a questionnaire, and were analyzed using regression analysis.

Findings
The results show that viewers’ attention for sponsor signage is affected by the signage color of concurrent sponsors, as well as viewers’ brand familiarity, and sport involvement. In particular, the findings reveal that viewers’ attention for sponsor signage increases with greater color contrast between concurrently visible sponsor signage. Further, signage receives more attention if viewers are familiar with the brand and less involved with the sponsored event. Given that attention is an important prerequisite for further processing of sponsorship information, these findings have important implications for managers seeking to evaluate the return on their sponsorship investment.

Practical implications
When assessing the return on a sponsorship investment, marketers should consider the characteristics of surrounding sponsor signage and the audience with regard to their impact on viewers’ attention for their own signage. Ideally, marketers should attempt to create a greater color contrast between their own signage and its surroundings in order to maximize viewer attention.

Originality/value
This paper provides valuable information on the importance of concurrently visible sponsor signage and audience characteristics for the return on investment of sponsorships through their impact on viewers’ attention.
Assessing the effectiveness of sponsorship messaging
Authors: Alonso Dos Santos Manuel , Calabuig Moreno Ferran 
Published: January 2018

Purpose
The purpose of this paper is to represent a pilot study which aims to explore the attention to sponsorship variable by assessing the level of congruence linked to both the sponsor and the sponsored entity (sponsee).

Design/methodology/approach
This research performed an experiment involving three different sporting activities where the level of congruence was perceived in a different way according to the different attributes of sponsorship message. Electroencephalograms were employed in order to measure reaction times when recognizing and identifying the level of congruence of sponsorship messages. The rate of successful understanding and identification of these sponsorship messages was also measured with this tool.

Findings
Incongruent, misfit messages are processed and encoded with a higher level of attention as opposed to the information which is reliable and consistent with prior expectations (congruent pairings). This means that subjects find fit, congruent messages more difficult to identify; in this case the information is poorly encoded and often misunderstood. In relation to attention congruity, this research found no differences across the different sporting activities which were examined.

Practical implications
This research proves that neuroscientific methods can be useful to assess the performance of sponsorship as an alternative to traditional techniques. In addition, this research contributes to the existing debate in the literature regarding the disagreeing results on the actual effectiveness of sponsoring congruent perceived events involving congruent perceived sports teams.

Originality/value
This paper is pioneering in the measurement of sponsorship performance through the use of electroencephalograms. Also, the level of attention is considered as a performance indicator.
Merging and expanding existing ontologies to cover the Built Cultural Heritage domain
Authors: Zalamea Patino Olga Piedad , Van Orshoven Jos , Steenberghen Thérèse 
Published: January 2018

Purpose
The purpose of this paper is to present the development of an ontological model consisting of terms and relationships between these terms, creating a conceptual information model for the Built Cultural Heritage (BCH) domain, more specifically for preventive conservation.

Design/methodology/approach
The On-To-Knowledge methodology was applied in the ontology development process. Terms related to preventive conservation were identified by means of a taxonomy which was used later to identify related existing ontologies. Three ontologies were identified and merged, i.e. Geneva City Geographic Markup Language (Geneva CityGML), Monument Damage ontology (Mondis) and CIDOC Conceptual Reference Model (CIDOC-CRM). Additional classes and properties were defined as to provide a complete semantic framework for management of BCH.

Findings
A BCH-ontology for preventive conservation was created. It consists of 143 classes from which 38 originate from the Mondis ontology, 38 from Geneva CityGML, 37 from CIDOC-CRM and 30 were newly created. The ontology was applied in a use case related to the New cathedral in the city of Cuenca, Ecuador. Advantages over other type of systems and for the BCH-domain were discussed based on this example.

Research limitations/implications
The proposed ontology is in a testing stage through which a number of its aspects are being verified.

Originality/value
This ontological model is the first one to focus on the preventive conservation of BCH.
Sustainable agricultural entrepreneurship in Burundi: drivers and outcomes
Authors: Mupfasoni Bélyse , Kessler Aad , Lans Thomas 
Published: January 2018

PurposeThe purpose of this paper is to contribute to the emerging literature on sustainable entrepreneurship by studying knowledge, motivation and early stage outcomes of sustainable agricultural entrepreneurship in the context of farmer groups in Burundi.Design/methodology/approachQuantitative and qualitative data were combined in a multiple-source case study. Data were analyzed using content analysis and basic statistics.FindingsResults revealed that farmer groups’ prior knowledge (PK) on environmental sustainability is better developed than their social and economic sustainability. This is reflected in the environmental sustainability part of the business plans (BPs), which is generally better than the economic and social sustainability parts. Moreover, the top groups on PK identified opportunities directly related to their PK. Pro-activeness of the group was a more determining factor than risk taking and innovativeness. Furthermore, there seemed to be a positive interplay between the groups’ PK, entrepreneurial orientation and knowledge motivation (KM) and the quality of the sustainable BP. In particular, KM seemed to be important, but other variables also explained the quality of the BP, such as level of education.Originality/valueThis research fills a gap in literature because there are few empirical studies on agricultural entrepreneurship that focus on the earliest phase of opportunity recognition, let alone studies that focus on sustainable opportunity recognition in the context of emerging economies such as Burundi. Furthermore, in this research, the authors studied well-known knowledge, motivations and outcomes of sustainable entrepreneurship.
Research on three-dimensional digital process planning based on MBD
Authors: Zhu Haihua , Li Jing 
Published: January 2018

Purpose
Three-dimensional digital design and manufacturing technology are changing the current manufacturing pattern and have become the core of enterprise competition. However, the research and application of three-dimensional digital technology in the present phase have a strong bias toward the design of three-dimensional model and focus little on process planning. It restricts the development of manufacturing industry. Therefore, this paper aims to present a design scheme of three-dimensional digital process planning.

Design/methodology/approach
A three-dimensional digital process design method is developed by combining model-based definition technology and knowledge engineering technology. Model-based definition technology is used to display the process information. And knowledge engineering technology is used for process decision; meanwhile, ontology technology is introduced to describe process knowledge. And taking shaft part as an example, this paper establishes the general ontology of manufacturing process and the special ontology of shaft. This research provides an available method for the three-dimensional digital process planning.

Findings
Traditional process planning mainly is based on two-dimensional engineering drawing, which leads to the low efficiency and quality of process planning. Moreover, it cannot achieve effective mining and management of knowledge. Thus, applying an effective knowledge management technology into a three-dimensional process system is necessary.

Research limitations/implications
This paper contributes to an available method for three-dimensional digital process planning.

Originality/value
The introduction of model-based definition technology makes process information display in three-dimensional environment. And ontology technology achieves sematic reference and efficient management of process knowledge.
Key success factors for logistics provider enterprises: an empirical investigation in Iran
Authors: Ahmad Alinejad Ensieh , Pishvaee Mir Saman , Bonyadi Naeini Ali 
Published: January 2018

PurposeThis study aims to determine the key success factors of logistics provider enterprises in Iran, a country which has a significant potential for logistics activities among the Middle East countries, and connects the Asian, European and African logistics networks.Design/methodology/approachThis study is an applied one in terms of goal and descriptive according to the data collection method. Survey analysis is conducted with 130 Iranian logistics provider firms. The 119 responses to the questionnaire are evaluated statistically, and thereafter, analytic hierarchy process and decision-making trial and evaluation laboratory (DEMATEL) methods are used to prioritize the obtained key success factors.FindingsA comprehensive list of logistics provider firms’ key success factors are provided according to literature and opinion of experts. Among the aforementioned list, the authors found that management and leadership, internationalization and the competence of employees are the most important key success factors of logistics provider firms in Iran.Originality/valueThis is the first research that studies the key success factors of logistics provider firms in Iran. As Iran is an important intermediate country in the Middle East logistics corridor, it is worthy for practitioners and investors to know about success factors of logistics provider companies in Iran. In fact, focusing on the key success factors determined in this research assures the competitiveness of logistics provider firms in Iran. Moreover, the results can be also useful for some other countries in the Middle East such as Turkey and Emirates and can be used to enhance the logistical performance of the Middle East logistics network.