bluuebunny/crossref_metadata_2025_split huggingface dataset:
Multiple marketing plans: an analytical template
Authors: Meredith Lindsay 
Published: June 2016

Purpose
The purpose of this paper is to introduce a template to guide practitioners in the creation of multiple marketing plans that are intended to target different groups of stakeholders – some of whom are supportive, others adversarial, namely, the business-to-business (B2B) marketer’s agenda.

Design/methodology/approach
The methodology involved a combination of purposeful sampling, real-time participatory observation, action research and secondary data analysis. The main method of this research is analytical and conceptual with the objective of identifying the diverse groups of stakeholders with whom business marketers must interact.

Findings
In cases where multiple marketing plans were used for different stakeholder groups, B2B firms encountered lower levels of negative attribution from social network systems, mass media and subsequently public and governmental stakeholders.

Originality/value
This paper suggests the need for multiple marketing plans that target not only supportive customers but also neutral and adversarial stakeholders who represent a source of negative attribution because they have the potential to derail or even destroy the B2B firm’s marketing agenda. It is suggested that practitioners must also address those stakeholders who distrust or even dislike their firm and its marketing objectives.
Partnership practice as collaborative knowledge work: overcoming common dilemmas through an augmented view of professional expertise
Authors: Hopwood Nick , Day Crispin , Edwards Anne 
Published: June 2016

Purpose– The purpose of this paper is to shed new light on how partnership practices that build resilience in families work. Two broad questions are explored: first, what are the forms of expertise required in practices that effectively build resilience through partnership?; and second, how can some of the challenges practitioners experience when working in partnership be addressed?Design/methodology/approach– A theoretical approach is taken, framing partnership as collaborative knowledge work between practitioners and clients. Concepts of relational expertise, common knowledge and relational agency are explored as means to understand the forms of expertise involved in partnership. An empirical example is provided from practices guided by The Family Partnership Model, an approach that has been widely implemented.Findings– These concepts help to address three key challenges experienced by practitioners: client readiness for change, maintaining focus and purpose and using specialist expertise in partnership. This approach elucidates features of partnership practice that distinguish it from expert-led models, while highlighting diverse forms of expertise in play.Originality/value– The framework presented in this paper is distinctive and can be used to identify how practitioners can avoid common dilemmas, even in challenging circumstances with vulnerable families where practitioner-client relationships may be perceived as fragile. It counters the idea that partnership work dilutes professional expertise. Instead, an enriched and augmented view of professional expertise is presented.
The feasibility of delivering group Family Nurse Partnership
Authors: Barnes Jacqueline , Stuart Jane 
Published: June 2016

Purpose– The purpose of this paper is to evaluate the feasibility of delivering the group family nurse partnership (gFNP) programme, which combines elements of the family nurse partnership (FNP) programme and Centering Pregnancy and is offered from early pregnancy to 12 months postpartum to mothers under 25.Design/methodology/approach– A mixed method descriptive feasibility study. Quantitative data from anonymised forms completed by nurses from November 2009 to May 2011 (pilot 1) and January 2012 to August 2013 (pilot 2) reporting referrals, attendance and client characteristics. Qualitative data collected between March 2010 and April 2011 (pilot 1) and November 2012 and November 2013 (pilot 2) from semi-structured interviews or focus groups with clients and practitioners.Findings– There were challenges to reaching eligible clients. Uptake of gFNP was 57-74 per cent, attendance ranged from 39 to 55 per cent of sessions and attrition ranged from 30 to 50 per cent. Clients never employed attended fewest sessions overall compared to those working full time. The group format and the programme’s content were positively received by clients but many struggled to attend regularly. FNP practitioners were positive overall but involving community practitioners (pilot 2) placed more stress on them.Research limitations/implications– Further feasibility and then cost and effectiveness research is necessary to determine the optimal staffing model.Practical implications– The content and style of support of the home-based FNP programme, available only to first time mothers under 20, could be offered to women over 20 and to those who already have a child.Social implications– A range of interventions is needed to support potentially vulnerable families.Originality/value– This new complex intervention lacks evidence. This paper documents feasibility, the first step in a thorough evaluation process.
Library and information science and the digital humanities
Authors: Koltay Tibor 
Published: June 2016

Purpose– Library and information science (LIS) and the digital humanities are both interested in studying recorded information and often share institutional frameworks. The purpose of this paper is to go beyond outlining these similarities by examining the perceived and real strengths and weaknesses of both disciplines.Design/methodology/approach– Epistemologies and methods of both disciplines are analysed, principally in the light of the growing importance of data-intensive research, taking into consideration that there is a tension about the academic status of these disciplines.Findings– Epistemologies and methods of both disciplines are analysed, principally in the light of the growing importance of data-intensive research, taking into consideration that there is a tension about the academic status of these disciplines.Originality/value– The paper intends to be an add-on to the recent discussions and the evolving body of knowledge about the relationship of these disciplines with the hope of indicating a possible new direction in the development of LIS.
The information practices of welfare workers
Authors: Lea French Rebecca , Williamson Kirsty 
Published: June 2016

Purpose
– The purpose of this paper is to explore the nature of information practices of welfare workers and how they fit into daily work of welfare work within a small community sector organisation in Victoria, Australia.

Design/methodology/approach
– The study was constructivist (interpretivist) in its underpinning philosophy, drawing on both personal constructivist and social constructionist theories. The research methods used, with a sample of 14 welfare workers and two clients, were organisational ethnography and grounded theory. Data collection techniques were interview and participant observation, along with limited document analysis. Data analytic techniques, drawn from grounded theory method, provided a thorough way of coding and analysing data, and also allowed for the development of theory.

Findings
– Key findings centre on the role of information in welfare work. Welfare workers mostly used resources to hand, “making do” with resources they already had rather than seeking new ones. They also recombined or re-purposed existing resources to make new resources or to suit new circumstances. Their information practices were found to be fluid, consultative and collaborative. The findings of the research have led to a deep exploration of bricolage as a way to describe both the use of resources and the processes inherent in welfare worker information practices.

Originality/value
– The fact that there is a paucity of research focused on information practices of welfare workers in Australia makes the research significant. The bricolage theoretical framework is an original contribution which has implications for exploring other groups of workers and for the design of information systems and technology.
State policy directives and middle-tier translation in a Swedish example
Authors: Nordholm Daniel 
Published: June 2016

Purpose– The purpose of this paper is to analyse the Swedish National Agency for Education’s launch of the nationwide Lgr11 curriculum reform and how local education authorities (LEAs) in one municipality translated and responded to the National Agency’s directives.Design/methodology/approach– This paper presents empirical data from a qualitative study of documents and interviews using the analytical perspective from Scott (2001, 2008) to explore regulative, normative and cultural-cognitive aspects of the National Agency’s communications. To analyse the local translations made by LEAs at the central municipal level, analytical categories of assimilation, loose coupling and transformation were used.Findings– The overall results show that the National Agency primarily communicated its policy instructions to LEAs using normative and cultural-cognitive arguments and directives. The lack of sharper regulative directives, such as for division of labour, decision making, mandates and developmental roles, reduced the potential for LEAs to become influential actors in organising local implementation. An analysis using the assistance of assimilation categories, loose coupling and transformation of the paper also shows that LEAs need system support to accomplish more innovative middle-tier translations through elements of loose coupling and transformation – to become catalysts for school system improvement.Research limitations/implications– The research is designed to understand actions and interpretations within specific institutional, organisational and social settings.Originality/value– This paper contributes to former findings by offering a novel perspective for understanding policy translation and the role of middle-tier intermediaries in decentralised education systems.
Functional heterogeneity and senior management team effectiveness
Authors: Benoliel Pascale , Somech Anit 
Published: June 2016

Purpose– There has been an increasing trend toward the creation of senior management teams (SMTs) which are characterized by a high degree of functional heterogeneity. Although such teams may create better linkages to information, along with the benefits of functional heterogeneity comes the potential for conflicts that stem from the value differences among subcultures in an organization. These conflicts can adversely affect performance. The purpose of this paper is to examine how school leaders’ activities mediate the relationship of SMT functional heterogeneity to SMT effectiveness (in-role performance and innovation).Design/methodology/approach– Data, which were obtained through a survey, was collected from a sample of 92 schools in Israel. Data were collected from two sources (principals and SMT members) to minimize problems associated with same source and common method bias. Data were aggregated at the team level of analysis.Findings– The results of structural equation model indicated that principal’s internal activities enhanced SMT in-role performance whereas principals’ external activities enhanced SMT innovation. The results also showed that principal’s internal activities are full mediators of the relationship between functional heterogeneity and SMT in-role performance.Originality/value– This study has implications for policies involving the design and implementation of leadership tools to effectively manage SMTs. The results of this study can help principals to establish priorities and allocate their time and resources more effectively, both inward and outward the SMT boundary so as to assist functionally heterogeneous SMTs translating the benefits of functional heterogeneity into significant achievements.
Which moral hazard? Health care reform under the Affordable Care Act of 2010
Authors: Mendoza Roger Lee 
Published: June 2016

Purpose– Moral hazard is a concept that is central to risk and insurance management. It refers to change in economic behavior when individuals are protected or insured against certain risks and losses whose costs are borne by another party. It asserts that the presence of an insurance contract increases the probability of a claim and the size of a claim. Through the US Affordable Care Act (ACA) of 2010, this study seeks to examine the validity and relevance of moral hazard in health care reform and determine how welfare losses or inefficiencies could be mitigated.Design/methodology/approach– This study is divided into three sections. The first contrasts conventional moral hazard from an emerging or alternative theory. The second analyzes moral hazard in terms of the evolution, organization, management, and marketing of health insurance in the USA. The third explains why and how salient reform measures under the ACA might induce health care consumption and production in ways that could either promote or restrict personal health and safety as well as social welfare maximization.Findings– Insurance generally induces health care (over) consumption. However, not every additional consumption, with or without adverse selection, can be considered wasteful or risky, even if it might cost insurers more in the short run. Moral hazard can generate welfare and equity gains. These gains might vary depending on which ACA provisions, insured population, covered illnesses, treatments, and services, as well as health outcomes are taken into account, and because of the relative ambiguities surrounding definitions of “health.” Actuarial risk models can nonetheless benefit from incorporating welfare and equity gains into their basic assumptions and estimations.Originality/value– This is the first study which examines the ACA in the context of the new or alternative theory of moral hazard. It suggests that containing inefficient moral hazard, and encouraging its desirable counterpart, are prime challenges in any health care reform initiative, especially as it adapts to the changing demographic and socio-economic characteristics of the insured population and regulatory landscape of health insurance in the USA.
Crossing and creating boundaries in healthcare innovation
Authors: Ingerslev Karen 
Published: June 2016

Purpose– This paper reports from a qualitative case study of a change initiative undertaken in a Danish public hospital setting during national healthcare reforms. The purpose of this paper is to challenge understandings of innovations as defined by being value-addingper se. Whether the effects of attempting to innovate are positive or negative is in this paper regarded as a matter of empirical investigation.Design/methodology/approach– Narrative accounts of activities during the change initiative are analysed in order to elucidate the effects of framing the change initiative as innovation on which boundaries are created and crossed.Findings– Framing change initiatives as innovation leads to intended as well as unanticipated boundary crossings where healthcare practitioners from different organizations recognize a shared problem and task. It also leads to unintended boundary reinforcements between “us and them” that may exclude the perspectives of patients or stakeholders when confronting complex problems in healthcare. This boundary reinforcement can lead to further fragmentation of healthcare despite the stated intention to create more integrated services.Practical implications– The paper suggests that researchers as well as practitioners should not presume that intentions to innovate will by themselves enhance creativity and innovation. When analysing the intended, unintended as well as unanticipated consequences of framing change initiatives as innovation, researchers and practitioner gain nuanced knowledge about the effects of intending to innovate in complex settings such as healthcare.Originality/value– This paper suggests the need for an analytical move from studying the effects of innovation to studying the effects of framing complex problems as a call for innovation.
Do vertical and shared leadership need each other in change management?
Authors: Binci Daniele , Cerruti Corrado , Braganza Ashley 
Published: June 2016

Purpose
– Despite the increasing importance of shared leadership, researches examining its relations with vertical leadership, a complementary source of power, has been scarce. Therefore, the purpose of this paper is to extend the authors’ knowledge on this little-known topic by analysing vertical and shared leadership interactions in a change management project.

Design/methodology/approach
– A qualitative content analysis based on nine semi-structured interviews with top and middle managers, and a dataset of documents including corporate reports, a Road Map book and presentations was carried out, analysing the reciprocal leadership relationships by using an extended framework, which includes directive, transformational, transactional and empowering behaviours.

Findings
– Both in radical and incremental step, vertical as well as shared leadership interacted, showing their reciprocal need to deal with change. Leadership approaches and behaviours, conceptually and empirically distinct, even if highly related, are complementary sources that shape a constant compromise, according to the contextual demands of the project, to face change.

Research limitations/implications
– Further studies could strengthen the generalizability of the findings that suffer for the qualitative method. Moreover further studies could extend leadership interactions beyond leader-change management team relationships to the top-bottom levels of the organization. Contribution to theory is mainly twofold. First, findings highlight that for every specific change phase, both radical and incremental ones, different gradients of vertical and shared leadership are required. Second the authors found that leadership behaviours could be contrasting, requiring the ability to perform the multiple roles and behaviours in a well-balanced way in order to deal with the contextual demands of the change project.

Practical implications
– The paper includes implication for developing and training leaders, as well as followers, to have effective and multiple leadership skills and be able to apply them in different contexts, both by switching from vertical to shared, and vice versa, and by having the capability to respond with appropriately behaviours to a wide range of situations, that could also be mixed and opposing more than linear.

Originality/value
– The paper fills a gap in research about the interactions between vertical and shared leadership dynamics, through a qualitative study, during a change management project.
Promoting fairness in the face of conflict: the moderating effect of social control
Authors: Long Chris P. 
Published: June 2016

Purpose– The purpose of this paper is to describe how superior-subordinate conflicts stimulate managers to promote fairness. The theory proposes that managers’ efforts to apply social controls (i.e. training and socialization activities that promote emotional connection and value congruence) moderate the influence of superior-subordinate conflicts on managers’ efforts to promote fairness. When conflicts are experienced by managers who apply social controls, those managers increase their efforts to promote fairness. Because managers who apply social controls need subordinates to endorse their directives, they promote fairness in the face of conflict to demonstrate that they manage subordinates in ways that are appropriate and deserving of their cooperation.Design/methodology/approach– These ideas are tested in two studies: a survey of managers and their subordinates and a scenario-based experiment.Findings– The results obtained from these studies demonstrate that when managers who apply social controls encounter superior-subordinate conflicts, they more actively work to fairly distribute rewards and responsibilities (i.e. promote distributive fairness) and accurately and consistently implement organizational procedures (i.e. promote procedural fairness).Practical implications– This paper demonstrates how managers who are engaged in important sets of behaviors use fairness to address conflicts with their subordinates.Originality/value– By identifying when superior-subordinate conflicts stimulate managers to promote fairness, this paper contributes to research on how individuals use fairness and controls together to maintain their positions of authority within social contexts (e.g. groups, units, organizations).
What do people desire in their leaders? The effect of leadership experience on desired leadership traits
Authors: Nichols Austin Lee 
Published: June 2016

Purpose– The purpose of this paper is to determine how leadership experience affects the value leaders place on leadership traits. In particular, the author sought to determine if individuals with different amounts of leadership experience deferentially desire traits related to dominance and cooperation.Design/methodology/approach– Participants reported the importance of dominant and cooperative traits for an ideal leader, and reported the number of leadership roles that they had experienced.Findings– The desirability of dominance-related traits decreased as leadership experience increased, but only for women. In contrast, the desirability of cooperation-related traits remained the same, regardless of leadership experience or gender.Practical implications– Overall, these findings suggest leaders learn to desire different traits as they gain leadership experience. Implications of this research may exist in both business and political domains. In business, several leadership outcomes depend on trait desirability. In addition, interview and selection decisions may depend on the leadership experience and gender of the decision-maker. Organizations should carefully select members of the organization to make these critical hiring decisions. In politics, candidates would be wise to consider the leadership experience and gender of constituents in their self-presentation attempts.Originality/value– This research presents the first examination of the effect of leadership experience on the desirability of leader personality traits. In addition, this is one of the first studies to refocus on the dominance/cooperation dichotomy and “ideal” leadership – a promising focus for future trait research.