bluuebunny/crossref_metadata_2025_split huggingface dataset:
Social bonding as a determinant of share of wallet and cross-buying behaviour in B2B relationships
Authors: Paulssen Marcel , Roulet Raphael 
Published: March 2017

PurposeResearch on how social bonding between boundary spanners influences relationship outcomes in business-to-business (B2B) settings is sparse and controversial. This longitudinal study aims to close this gap and assess the impact of social bonding on the share of wallet and actual cross-buying behaviour.Design/methodology/approachB2B relationships between a manufacturer of light commercial vehicles and its customers were investigated. A random sample of fleet managers answered two telephone surveys.FindingsSocial bonding was found to affect both investigated relationship outcomes, share of wallet and cross-buying, through the generation of trust over and above the customer’s perceptions of value.Research limitations/implicationsOnly one product category was investigated in this study, and further research should explore boundary conditions for the relevance of social bonding in B2B.Practical implicationsSocial bonding represents one lever (next to value perceptions) for building a competitive advantage in a B2B context. Relationship marketing activities that are intended to strengthen the development of social bonds between customers and account managers should be encouraged.Originality/valueThe authors provide clear evidence regarding the disputed impact of social bonding between boundary spanners on relationship outcomes in B2B relationships by testing its impact on real purchase behaviour and not only purchase intentions, as is the case in most published studies to date.
Message-related effects on consumer switching when the preferred product is out of stock
Authors: Ku Hsuan-Hsuan , Kuo Chien-Chih , Huang Wan-Ting 
Published: March 2017

PurposeThis paper aims to investigate the effect of retailers’ consumer communications in prompting the choice of an in-stock alternative to an out-of-stock first-choice product.Design/methodology/approachFour between-subjects experiments assessed the extent to which the likelihood of a retail customer switching to a similarly-priced alternative when a first choice was out-of-stock was affected by messages concerning stockout status (Studies 1a and 1b). They further examined the interaction effects on participants’ preference of messages comparing the available versus unavailable options and stating stockout status (Study 2) and those giving information on the reasons for the stockout and on its status (Study 3).FindingsParticipants maintained their original preference for an out-of-stock product unless an external restriction on choice prompted them to forsake it or they perceived a strong reason to opt for an in-stock alternative. There was a greater tendency to switch if the alternative offered a potential “gain” or the reasons given for a stockout were irrelevant to product performance, whether the participant was expecting imminent re-stocking. Switching was triggered when the available alternative was directly comparable to the original or the retailer’s explanation related to an attribute judged trivial, but only if short supply was expected to continue.Originality/valueThe studies add to current understanding of how shoppers respond to unavailability of a first-choice product by examining the effect on switching behavior of messages about the stockout situation that are communicated deliberately or inadvertently by retailers.
Assessing vulnerability of rural communities to climate change
Authors: Ofoegbu Chidiebere , Chirwa Paxie , Francis Joseph , Babalola Folaranmi 
Published: March 2017

PurposeThe paper aims to enhance the understanding of the impacts of climate change on rural communities in Africa, including people’s livelihoods, their adaptive capacity, coping practice and ability to engage in sustainable forest use and management of climate change adaptation.Design/methodology/approachThe paper opted for a desktop review approach, using the forest-based rural communities of South Africa as a case study.FindingsThis review shows that climate variability and change are affecting rural people and their livelihoods negatively. Forest-based livelihoods are particularly vulnerable. Nevertheless, the people have developed coping mechanisms to cushion the effects of climate variability and change. However, the effectiveness and efficiency of these strategies are greatly constrained by factors that are related mostly to their socioeconomic characteristics (for example, skill level, educational status and health) and the functionalities of infrastructures and services in their communities.Research limitations/implicationsGiven that the study focused on forest-based rural communities and livelihoods, the results may be limited in generalizability. This may have particular implications for other categories of rural communities and livelihoods in Africa and developing countries in other continents.Practical implicationsThe study showed that opportunities for planning and implementing effective climate change adaptation at rural community level in South Africa are reliant on effective strategies to overcome the constraints identified by the study. The authors thus recommend that climate change adaptation initiatives in rural communities of Africa should focus on improving people’s socioeconomic conditions and the overall sustainable development of the community.Originality/valueThis paper fulfils an identified need to study how climate change affects rural forest-based communities and livelihoods.
Identifying antecedents and outcomes of festival satisfaction
Authors: Song Hak Jun , Bae So Young , Lee Choong-Ki 
Published: March 2017

Purpose
This study aims to explore the relationships among antecedents (i.e. quality) and outcomes (i.e. trust, support, theme awareness and extension effect) of satisfaction at the 2013 Osong Cosmetics & Beauty (C&B) Expo held in Korea.

Design/methodology/approach
An onsite survey with self-administered questionnaires was administered for this study. A structural equation modeling (SEM) technique was used to analyze the relationships among ten constructs in the research model.

Findings
The results indicate that hospitality and product dimensions of quality positively affect satisfaction, satisfaction exerts positive influence on trust and theme awareness, trust performs an important role as a mediator between satisfaction and support and theme awareness significantly mediates satisfaction and extension effect.

Practical implications
This study encourages the Expo’s organizers to manage quality attributes to ensure Expo satisfaction and to consider extension effects of Expo experiences from long-term perspectives. This study also recommends that local governments develop symbolic products with exhibitors to strengthen the association of Expo themes with regions.

Originality/value
The current study highlights the role of quality as an antecedent of satisfaction with the C&B Expo, which has not been well-known despite its crucial role in the industry and the regional economy. It also improves the understanding of the inherent cause–effect relationships among antecedents and outcomes of Expo satisfaction. Therefore, this study provides crucial insights that the C&B Expo could be an effective means to reach target markets and stimulate trust from visitors, which, in turn, would encourage support for the C&B industry and extension effects for C&B products as a whole.
Reducing patients’ falls rate in an Academic Medical Center (AMC) using Six Sigma “DMAIC” approach
Authors: Kuwaiti Ahmed Al , Subbarayalu Arun Vijay 
Published: March 2017

Purpose
The purpose of this paper is to evaluate the impact of adopting the Six Sigma define, measure, analyze, improve and control (DMAIC) approach in reducing patients fall rate in an Academic Medical Center, Saudi Arabia.

Design/methodology/approach
A prospective study design was adopted and this study was conducted at King Fahd Hospital of the University (KFHU) during the year 2014. Based on the historical data of the patients’ falls reported at KFHU during the year 2013, the goal was fixed to reduce the falls rate from 7.18 to<3 (over 60 percent reduction) by the end of December 2014. This study was conducted through the five phases of “DMAIC” approach using various quality tools. Three time periods were identified, namely, pre-intervention phase; intervention phase; and post-intervention phase. Appropriate strategies were identified through the process of brainstorming and were implemented to study the potential causes leading to the occurrence of falls.

Findings
The pre-intervention falls rate was reported as 6.57 whereas the post-intervention falls rate was measured as 1.91 (demonstrating a 70.93 percent reduction) after the implementation of improvement strategies. The adherence rate toward the practice of carrying falls risk assessment and hourly rounding was observed to be high where 88 percent of nurses are regularly practicing it. A control plan was also executed to sustain the improvements obtained.

Originality/value
The Six Sigma “DMAIC” approach improves the processes related to the prevention of falls. A greater reduction in patients falls rate (over 70 percent) was observed after the implementation of the improvement strategy.
A decade of health assessments in Appalachia
Authors: Sills E. Scott , Li Xiang 
Published: March 2017

PurposeThe purpose of this paper is to describe standardized clinical process of care and quality performance metrics at Roane Medical Center (RMC) and compare data from 2005 to 2015.Design/methodology/approachInformation was extracted from a nationwide sample of short-term acute care hospitals using the Hospital Quality Alliance (HQA) database, evaluating multiple parameters measured at RMC. HQA data from RMC were matched against state and national benchmarks; findings were also compared with similar reports from the same facility in 2005.FindingsInformation collected by HQA expanded substantially in ten years and queried different parameters over time, thus exact comparisons between 2005 and 2015 cannot be easily calculated. Nevertheless, analysis of process of care data for 2015 placed RMC at or above state- and national-average performance in 64.9 percent (24 of 37) and 56.5 percent (26 of 46) categories, respectively. RMC registered superior process of care scores in heart failure care, pneumonia care, thrombus prevention and care, as well as stroke care. While RMC continues to perform favorably against state and national reference groups, the differences between RMC vs state and RMC vs national averages using current reporting metrics were both statistically smaller in 2015 compared to 2005 (p<0.05).Research limitations/implicationsPerhaps the most significant interval health event for the RMC service area since 2005 was a coal ash spill at the nearby Tennessee Valley Authority facility in December 2008. Although reports on environmental and health effects following one of the largest domestic industrial toxin releases reached a number of important conclusions, the consequences for RMC in terms of potential added clinical burden on emergency services and impact on chronic health conditions have not been specifically studied. This could explain data reported on emergency department services at RMC but additional research will be needed to establish causality.Practical implicationsWhile tracking of care processes at all US hospitals will be facilitated by refinements in HQA tools, longitudinal evaluations for any specific unit will be more meaningful if the assessment instrument undergoes limited change over time.Social implicationsAppalachia remains one of several regions in the USA often identified as medically underserved. Hospitals here have confronted the challenge of diminished reimbursement, high expenses, limited staffing and other financial hardships in a variety of ways. Since the last published report on RMC, a particularly severe global recession has placed additional stress on organizations offering crucial health services in the region.Originality/valueAs a follow-up study to track potential changes which have been registered in the decade 2005-2015, this is the first report to provide original, longitudinal analysis on RMC, an institution operating in a rural and underserved area.
Value-based HR practices, i-deals and clinical error control with CSR as a moderator
Authors: Luu Tuan , Rowley Chris , Siengthai Sununta , Thanh Thao Vo 
Published: March 2017

PurposeNotwithstanding the rising magnitude of system factors in patient safety improvement, “human factors” such as idiosyncratic deals (i-deals) which also contribute to the adjustment of system deficiencies should not be neglected. The purpose of this paper is to investigate the role of value-based HR practices in catalyzing i-deals, which then influence clinical error control. The research further examines the moderating role of corporate social responsibility (CSR) on the effect of value-based HR practices on i-deals.Design/methodology/approachThe data were collected from middle-level clinicians from hospitals in the Vietnam context.FindingsThe research results confirmed the effect chain from value-based HR practices through i-deals to clinical error control with CSR as a moderator.Originality/valueThe HRM literature is expanded through enlisting i-deals and clinical error control as the outcomes of HR practices.
Waste in health information systems: a systematic review
Authors: Awang Kalong Nadia , Yusof Maryati 
Published: March 2017

PurposeThe purpose of this paper is to discuss a systematic review on waste identification related to health information systems (HIS) in Lean transformation.Design/methodology/approachA systematic review was conducted on 19 studies to evaluate Lean transformation and tools used to remove waste related to HIS in clinical settings.FindingsTen waste categories were identified, along with their relationships and applications of Lean tool types related to HIS. Different Lean tools were used at the early and final stages of Lean transformation; the tool selection depended on the waste characteristic. Nine studies reported a positive impact from Lean transformation in improving daily work processes. The selection of Lean tools should be made based on the timing, purpose and characteristics of waste to be removed.Research limitations/implicationsOverview of waste and its category within HIS and its analysis from socio-technical perspectives enabled the identification of its root cause in a holistic and rigorous manner.Practical implicationsUnderstanding waste types, their root cause and review of Lean tools could subsequently lead to the identification of mitigation approach to prevent future error occurrence.Originality/valueSpecific waste models for HIS settings are yet to be developed. Hence, the identification of the waste categories could guide future implementation of Lean transformations in HIS settings.
Exploring the advantages of using social network sites (SNSs) in dental medicine organisations
Authors: Franco Mário , Pais Leonor 
Published: March 2017

Purpose
The purpose of this paper is to deepen and contribute to knowledge of the use of social network sites (SNSs) in organisations, and more precisely, identify the advantages.

Design/methodology/approach
To reach this objective, a cross-section study was adopted based on application of a questionnaire, the final sample consisting of 78 dental medicine organisations in Portugal.

Findings
The results obtained lead to the conclusion that a great number of the organisations studied are connected to SNSs, particularly Facebook. The advantages associated with marketing tools and breaking down barriers between the organisation and the world are those highlighted most in this study.

Practical implications
According to the empirical evidence obtained, organisations are found to use these sites for other purposes, such as communicating with clients/patients and receiving feedback on the service provided to increase satisfaction and improve the quality of services.

Originality/value
The study contributes to advancing theory in the field of internet research strategic. More precisely, this study is associated with the creation of a theoretical framework that shows the advantages of using SNSs in an innovative context: dental medicine organisations. A categorisation of these advantages and some implications for theory and practice are also some contributions of this study.
Renegotiations – empirical analysis of impacts on business relationships
Authors: Voeth Markus , Lenzing Aline Christiane 
Published: March 2017

PurposeRenegotiations not only promise an economically relevant improvement of the original negotiation outcome for the communicator of the demand but also imply a potential threat to the business relationship. The purpose of this paper is to examine the impact of renegotiations in detail and to provide practical implications for the optimal usage of renegotiations by analyzing potential renegotiation strategies.Design/methodology/approachStructural equation modelling was used to analyze the data of 255 negotiation experts collected via a standardized online questionnaire.FindingsSocial psychological outcome of renegotiations has the most relevant impact on relationship continuity (RC). The impact of economic outcomes is wholly mediated by the social psychological outcome. Regarding the use of different renegotiation strategies, other-oriented strategies and direct communication are most successful, whereas self-oriented strategies correlate negatively with all results.Research limitations/implicationsThe study’s sample is drawn from Germany, which requires careful consideration of the results’ generalizability.Practical implicationsWhen demanding renegotiation, practitioners should apply strategies characterized by other-orientation and direct communication to increase the probability of RC. For the sake of the business relationship, self-oriented strategies should be avoided.Originality/valueThis paper presents the first detailed analysis of the impact of renegotiations on business relationships and investigates the effects of different renegotiation strategies on renegotiation outcomes and RC; hence, it is of great value for practical usage and may serve as a stepping stone for further research.
Intellectual capital as enhancer of product novelty
Authors: Molodchik Mariia , Jardon Carlos Maria 
Published: March 2017

Purpose
The purpose of this paper is to theoretically justify the link between the endowment of intellectual capital (IC) and product novelty, and to find empirical evidence for such a link for small and medium-sized enterprises (SMEs) in the Russian business environment.

Design/methodology/approach
The study implements an intellectual capital-based view and the concept of novelty proposed by Schumpeter to highlight the crucial role of knowledge for transition to a higher level of competition. Drawing on a literature review, the authors determine three specific components of IC: foreign human capital, information and communication technology (ICT) capital developed at an international level and cooperation with foreign partners in order to pinpoint a premier position on the next level of the market. For empirical testing of the proposed model, a data set comprising more than 1,400 Russian manufacturing SMEs was used. Estimations were performed with the help of a principal component analysis and ordinal logistic regression.

Findings
The findings reveal that higher (IC) endowment promotes the level of product novelty. For Russian manufacturing SMEs, the most important is R&D capital. At the same time, ICT capital developed at an international level and cooperation with foreign partners contribute significantly to the probability of transition to a new market level.

Research limitations/implications
The study employs cross-sectional data that restrict the analysis of innovation dynamics.

Practical implications
The study appears to have policy implications for the development of governmental programmes for Russian SMEs such as the creation of IC awareness, training for IC management, special programmes for R&D support and ICT capital accumulation.

Originality/value
This paper proposes a new approach for investigating the “knowledge-innovation” link, shifting the focus from a general analysis of product innovation to a level of novelty for product innovation. This is the first empirical study of the relationship between IC components and the level of product novelty for SMEs in the context of the Russian business environment.
Applying the high performance organisation framework in the horticulture and greenhouse sector
Authors: de Waal André , Meingast Alex 
Published: March 2017

Purpose
The Dutch agricultural sector nowadays experiences many challenges. To deal with these, the sector has been interested in finding ways to improve performance. Mostly, the improvement research has concentrated in the areas of innovation of products and quality, supply chain management, cooperatives, entrepreneurship and human resources. However, hardly any research has been done into ways to strengthen the internal organisation, encompassing the quality of management, employees and processes and systems of the agriculture company. This paper aims to address this research gap by evaluating whether the high performance organisation (HPO) framework, a scientific validated analysis and improvement technique, can be used to help agricultural enterprises to strengthen their internal organisation.

Design/methodology/approach
The HPO Questionnaire was applied at four Dutch horticulture companies to evaluate their performance. Subsequently, at each company, interviews were held to obtain more information about the scores. Then, a workshop was organised with the management of all four companies to discuss the study results.

Findings
The workshop showed that the framework was suitable for the participating companies to start improving their organisations, as management of all four companies agreed that the analysis and recommendations, derived from analysing the questionnaire data and the interviews, were highly relevant to their business.

Originality/value
As there is no holistic organisational evaluation and improvement technique which looks specifically at the internal organisation of horticulture companies, available for the agricultural sector, the application of the HPO Framework in this sector is the first of its kind.