bluuebunny/crossref_metadata_2025_split huggingface dataset:
Reflection with executives
Authors: Tracy Marianne 
Published: March 2016

Purpose
The purpose for this study is to publish the author’s dissertation research.

Design/methodology/approach
The qualitative study used stimulated recall (Gass and Mackey, 2000) of critical incidents (Flanagan, 1954) in a structured reflection interview (Johns, 1994) to study executives’ “reflection-in-action and on action” business practices. All of the participants (60 people from 10 organizations, aged from 38 to 68) were experienced executives. Each brought an average of over 15 years of leadership and industry experience to their understanding of and experience with these phenomena. The results were analyzed using Miles and Huberman (1994) qualitative data analysis methods.

Findings
Three research questions guided this study: How do executives describe, understand and utilize reflection-in-action in their work practices? The study participants were interviewed soon after an experience, meeting with subordinates and a discussion of two critical incidents representing their reflection-in-action to isolate and illuminate the instant and better understand this often subconscious process of reflection-in-action; How do executives describe, understand and use reflection-on-action in their working life? Here the study participants were asked to describe a recent change initiated by reflection-on-action to better understand that process and how it moves from reflection-on-action to action-on-reflection: the initiation of the new action or change; How do executives learn and develop their reflective practices? The participants were asked to describe how they learned, developed and sustained their reflective practices to better understand the nature and development of reflective practice on all levels: in-action, on-action and cyclically. The results of my research included four areas of analysis: reflection as emotional interaction, reflection as development, reflection as a system and reflection as a frame of knowing.

Originality/value
In this doctoral work, the author attempted to show that reflection contributes to improved performance. What the author also learned was that there is a positive relationship between reflection and building supervisor/employee relations, especially within teams. The author also learned that as you reflect, there are a lot of emotions involved. This is largely, in the author’s opinion, where there is a results focus and during performance conversations. The importance of this is that people grow and change when this happens. There is a definitive link. This was the author’s hypothesis and was proved.
How to counter the growing disengagement with engagement programs
Authors: Greatwood Mike 
Published: March 2016

Purpose
How do organizations approach the issue of employee engagement for a predominantly millennial workforce? What can leadership do to reverse the trend in organizations for high employee turnover? How can the preference among millennials for their employers to provide life experience and personal growth opportunities be used by organizations for strategic benefit?

Design/methodology/approach
This paper reviews the author’s first hand experience as an human resource department and managing director of a FTSE 100 company and executive coach. The author’s belief is verified with evidence that suggests managers and business leaders need to appreciate that a key part of their role now is to recognize the individual dreams of the people within their organizations and enable them to realize some of these aspirations.

Findings
For employees to really be engaged in their work, they have to be engaged in their lives. Dream management as an employee engagement intervention has been implemented in a number of US organizations and follows a structured program of group-based coaching to help employees to pursue their whole life dreams and in doing so, become better versions of themselves.

Originality/value
When considering the viability of dream making as an employee engagement program within an organization, it is essential for leaders to acknowledge certain enabling or limiting factors as outlined in the article.
EXQ: measurement of healthcare experience quality in Malaysian settings
Authors: Kashif Muhammad , Zakiah Melatu Samsi Siti , Awang Zainudin , Mohamad Mahadzirah 
Published: March 2016

Purpose
The customer experience quality (EXQ) cannot be measured by using traditional tools to investigate service quality. There is a need to use new tools to directly measure EXQ from a customer perspective. The current study aims to contribute in this domain of knowledge and validate EXQ scale by linking it to marketing outcomes of satisfaction, loyalty and word of mouth in Malaysian private healthcare settings.

Design/methodology/approach
The authors collected data from 330 randomly selected Malaysians, visiting private hospitals in the city of Kuala Lumpur. The data analysis is performed by confirmatory factor analysis using structural equation modelling – SEM – procedures.

Findings
The results reveal that two dimensions of EXQ scale moments of truth and peace of mind are highly valued by customers. Furthermore, the EXQ perceptions significantly contribute to satisfaction and loyalty. In a mediating relationship, the customer satisfaction is found to be a positive and significant variable.

Practical implications
Healthcare marketing policymakers should emphasize on recruitment of frontline staff – individuals with strong interpersonal skills and expertise who are able to create a memorable customer service experience.

Originality/value
The study is an original contribution to the existing body of knowledge – generally in services marketing literature and specifically in the field of healthcare marketing with a focus on customer experience in a developing country context of Malaysia.
A measure of medical tourism destination brand equity
Authors: Das Gopal , Mukherjee Srabanti 
Published: March 2016

Purpose
Given the increasing dominance of medical tourism on the service economy of some of the developing nations, as a pioneering attempt, this study aims to develop a consumer-based brand equity (CBBE) measurement scale for the medical tourist destinations (city/hospital).

Design/methodology/approach
Following the traditional marketing construct development process (qualitative study, purification study and validation study), in the present study, two sets of large and independent samples were assessed to judge the dimensionality of the measure.

Findings
A well-validated measurement scale was developed as an amalgamation of four dimensions, namely, awareness, perceived quality, brand loyalty and authenticity to assess CBBE of medical destinations.

Practical implications
To reduce the financial and physical risk associated with the purchase of treatment, the customers may rely on “authenticity” of the service providers to select a treatment destination. The outcomes would help medical administrators/managers to focus more on developing “assurance” by increased reliability, responsiveness and tangibles to attract the medical tourists to a large extent.

Originality/value
The study is a pioneering attempt to develop a scale for measuring CBBE for medical tourist destinations. The study aligns with earlier CBBE scales in terms of the first three elements, namely, brand awareness, loyalty and perceived quality. However, based on predictive validity, the study puts forth five interrelated first order attributes, namely, “trust”, “value for money”, “quality of residents”, reliability and soft issues (like friendliness and ease of process) as contributing factors to a so far unexplored dimension, “brand authenticity”.
Healthcare service quality effect on patient satisfaction and behavioural intentions in corporate hospitals in India
Authors: Naik Jandavath Rama Krishna , Byram Anand 
Published: March 2016

Purpose
The purpose of this paper is to investigate the effect of health-care service quality (HCSQ) dimensions on patient satisfaction and behavioural intentions in selected corporate hospitals from South India.

Design/methodology/approach
Based on Parasuraman et al.’s SERVQUAL variables, the study tried to identify the effects of each variable to patient satisfaction and behavioural intentions. Data were collected through systematic random sampling among 500 in-patients of corporate hospitals with minimum four days stay were considered for the in-patients’ sample. Structural equation modelling technique was used to investigate the effect of HCSQ dimensions on patient satisfaction and behavioural intention.

Findings
The findings suggest that in addition to “patient satisfaction”, the only HCSQ dimension that directly affects behavioural intention is “empathy”. In addition, “empathy” affects “responsiveness”, “assurance” and “tangibles” which, in turn, have only an indirect effect to behavioural intention through “patient satisfaction”.

Research limitations/implications
This research investigated the HCSQ dimensions effects on patient satisfaction and behavioural intention from the perspective of patients and corporate hospitals run by the private players. This paper contributes to the body of academic knowledge by shedding more light into the role of HCSQ dimensions, and especially “empathy”, in the intentions for corporate hospital patients.

Practical implications
An understanding of the direct and indirect effect of HCSQ dimensions on patient satisfaction and behavioural intentions is important to corporate hospital marketing managers because it offers them the opportunity to take certain actions for improving patients’ satisfaction and these actions increase their intention to revisit.

Originality/value
The paper manages to investigate the effects of HCSQ dimensions on patient satisfaction and behavioural intention, especially in the health-care marketing sector.
Financial development and poverty reduction: panel data analysis of South Asian countries
Authors: Sehrawat Madhu , Giri A K 
Published: March 2016

Purpose– The purpose of this paper is to examine the contribution of financial development to poverty reduction in 11 South Asian developing countries using panel data set over the time period 1990-2012.Design/methodology/approach– The stationarity properties are checked by using Levin-Lin-Chu and Im-Pesaran-Shin panel unit root tests. The paper applied the Pedroni’s panel co-integration test to examine the existence of long-run relationship. The coefficients of co-integration are examined by fully modified OLS (FMOLS) and the causal link is checked by panel causality test.Findings– The empirical results of Pedroni co-integration test confirm a long-run relationship between financial development and poverty reduction in South Asian developing economies. The findings of FMOLS method confirm a strong and positive relationship between financial development, trade openness, inflation and poverty reduction. Results of panel causality test indicate that there is a unidirectional causality running from financial development to poverty reduction variable.Research limitations/implications– The present study recommends appropriate economic and financial reforms focussing on financial inclusion to reduce poverty in selected South Asian economies.Originality/value– This paper is the first of its kind to empirically examine the causal relationship between financial sector development and poverty reduction in South Asian economies using modern econometric techniques.
Individual social capital and access to rural services in Northern Vietnam
Authors: Hoang Quoc Dinh , Dufhues Thomas Bernhard , Buchenrieder Gertrud 
Published: March 2016

Purpose– The purpose of this paper is to analyze the effects of network-based individual social capital on the access of rural households to services.Design/methodology/approach– In the context of development economics, an innovative data collection approach is used to determine network-based social capital. The approach originates from the field of sociology and entails a personal network survey. The authors define four social capital variables according to tie strength and social distance between the respondent and his/her network member.Findings– Social network ties are not homogeneous. The econometric results suggest that social capital with weaker ties in combination with socially distant ties can potentially improve households’ access to rural services.Research limitations/implications– The empirical survey focusses on a single province in Northern Vietnam. Thus, the main limitation of the micro-study is its regional focus. A more representative sample of the whole country would be desirable to backup the policy recommendation.Originality/value– The results indicate that access to services in rural Vietnam it still too personalized and subjective. Thus, a thorough review of the access procedures and making them more objective would be better choice. This would also root out a potential alley for corruption and nepotism.
Design and experiment of a universal space-saving end-effector for multi-task operations
Authors: Wu Jun , Fan Shaowei , Jin Minghe , Sun Kui , Zhou Cheng , Liu Hong 
Published: March 2016

Purpose
– The purpose of this paper is to present the design and experiment of a universal space-saving end-effector for multi-task operations.

Design/methodology/approach
– The universal end-effector is equipped with capture and actuation transmission capabilities with two corresponding subsystems, which are highly integrated systems of mechanics, electronics and sensors. A trefoil-shaped capture system is developed for closed envelop. The worm gear pair is adopted for self-locking and space-saving, and it is used in a unique manner for three grapple chains’ synchronous motion. The combination of optimal straight path linkage and pantograph mechanism is proposed in the transmission system. The electrical structure and the multi-sensory system provide the foundation for control strategy.

Findings
– Simulations and experiments demonstrated characteristics of the universal end-effector. The compliance of the manipulator guaranteed the achievement of “soft capture” by the end-effector. Due to the self-locking property, the end-effector and the grapple interface could keep rigid connection when powered off.

Practical implications
– The design process takes practical requirements into consideration. Through experiments, it is proved that the proposed end-effector can be used for the multi-task operations with corresponding tools.

Originality/value
– Among end-effectors with operation function, the misalignment tolerance (MT) is originally regarded as a key factor. The adoptions of the worm gear pair and the linkage make it space-saving compared to conventional designs.
A dual-mode online optimization method for trajectory tracking of redundant manipulators
Authors: Fang Jian , Mei Tao , Zhao Jianghai , Li Tao 
Published: March 2016

Purpose
– The purpose of this paper is to present a dual-mode online optimization method (OOM) for trajectory tracking of the redundant manipulators. This method could be used to resolve the problem of the kinematics redundancy effectively when the manipulator moves in a limited space or its movements go through a singular point.

Design/methodology/approach
– In the proposed method, the physical limits of the manipulator in the torque level is considered as inequality constraints for the optimal scheme. Besides, a dual-mode optimal scheme is developed to yield a feasible input in each control period during the path tracking task of the manipulator, especially when it moves under the limited space or around the singular point. Then, the scheme is formulated as a quadratic programming; the computationally efficient quadratic programming solver based on interior method is formulated to solve the kinematic redundancy problem.

Findings
– The traditional pseudo inverse method (PIM) for the kinematic resolution to the redundant manipulator has some limitations, such as slow computation speed, unable to take joint physical limits into consideration, etc. Relatively, the OOM could be used to conquer the deficits of the PIM method. Combining with the dual-mode optimal scheme and considering the physical constraints in the torque level, the online method proposed in this paper is more robust and efficient than the existing method.

Originality/value
– In this paper, dual-mode OOM is first proposed for the resolution of the kinematics redundancy problem. Specific design of its model and the discussion of its performance are also presented in this paper.
Referrals to the police of vulnerable adult abuse
Authors: Farquharson Jackie Ann 
Published: March 2016

Purpose
– The purpose of this paper is to examine the outcome of referrals made to one police force in England by three local authorities between March 2010 and April 2011, in order to identify and understand the barriers to prosecuting suspects of abuse or harm against vulnerable adults, and improve inter-agency co-operation.

Design/methodology/approach
– All referrals to this police force are given a crime number when they are recorded on the Criminal Justice System database together with a vulnerable adult flag and a status code which indicates the outcome following a police investigation. A search of the database using the vulnerable adult flag identifies the total number of referrals and outcomes for the selected period. This can then be imported into a Microsoft Excel spreadsheet to allow further analysis to take place.

Findings
– Over 87 per cent of all referrals of alleged abuse to vulnerable adults made to this police force did not establish that a crime had been committed. Of those that did only 1 per cent resulted in either a caution or court proceedings.

Research limitations/implications
– This is a small sample from one, predominantly rural, police force.

Originality/value
– The benefit of this research is that it contributes to a greater knowledge of the outcomes of adult safeguarding referrals made, primarily, by local authorities to the police and how police disclosures, on Disclosure and Barring Service checks, are being used as a means of providing employers of regulated activities with information on individuals who have been suspected of abusing vulnerable adults.
A review of studies on citations and journal ranking in finance
Authors: Guo Haifeng , Wang Bo , Qiao Xiaotuo , Liu Renhui 
Published: March 2016

Purpose
– The purpose of this paper is to review studies on ranking in finance journals, which have grown substantially in recent decades.

Design/methodology/approach
– This paper depicts the trend and development of ranking studies in finance area, describes the regional work and lists the studies which focus on specific journal. This paper discusses some important and possible issues of ranking studies in finance in the future and makes some conclusions.

Findings
– First, the authors find that the assessing method has changed from counting number to citation-based method. Second, the authors sort the ranking studies which focus on the research and publication quality based on regional area. Finally, in specific journal ranking studies, the authors can find how a journal reputation has changed, better or worse.

Originality/value
– This paper reviews the ranking studies in finance area and particularly focusses on three parts. Because of the importance of ranking studies in research quality assessing, a series of issues are raised to improve the assessing objectiveness of journal ranking.
Quality weighted citations versus total citations in the sciences and social sciences, with an application to finance and accounting
Authors: Chang Chia-Lin , McAleer Michael 
Published: March 2016

Purpose
– Both journal self-citations and exchanged citations have the effect of increasing a journal’s impact factor, which may be deceptive. The purpose of this paper is to analyse academic journal quality and research impact using quality-weighted citations vs total citations, based on the widely used Thomson Reuters ISI Web of Science citations database (ISI). A new Index of Citations Quality (ICQ) is presented, based on quality-weighted citations.

Design/methodology/approach
– The new index is used to analyse the leading 500 journals in both the sciences and social sciences, as well as finance and accounting, using quantifiable Research Assessment Measures (RAMs) that are based on alternative transformations of citations.

Findings
– It is shown that ICQ is a useful additional measure to 2-year impact factor (2YIF) and other well-known RAMs for the purpose of evaluating the impact and quality, as well as ranking, of journals as it contains information that has very low correlations with the information contained in the well-known RAMs for both the sciences and social sciences, and finance and accounting.

Practical implications
– Journals can, and do, inflate the number of citations through self-citation practices, which may be coercive. Another method for distorting journal impact is through a set of journals agreeing to cite each other, that is, by exchanging citations. This may be less coercive than self-citations, but is nonetheless unprofessional and distortionary.

Social implications
– The premise underlying the use of citations data is that higher quality journals generally have a higher number of citations. The impact of citations can be distorted in a number of ways, both consciously and unconsciously.

Originality/value
– Regardless of whether self-citations arise through collusive practices, the increase in citations will affect both 2YIF and 5-year impact factor (5YIF), though not Eigenfactor and Article Influence. This leads to an ICQ, where a higher ICQ would generally be preferred to lower. Unlike 5YIF, which is increased by journal self-citations and exchanged citations, and Eigenfactor and Article Influence, both of which are affected by quality-weighted exchanged citations, ICQ will be less affected by exchanged citations. In the absence of any empirical evidence to the contrary, 5YIF and AI are assumed to be affected similarly by exchanged citations.
The dynamics of sport marketing
Authors: Ratten Vanessa 
Published: March 2016

Purpose
– Sports marketing is a dynamic subject area linking academic research, marketing practitioners and public policy planners. This special issue of Marketing Intelligence and Planning focusses on “The Dynamics of Sports Marketing” by including a number of articles on this topic. The purpose of this paper is to discuss these issues by highlighting the growing area of sports marketing, sport entrepreneurship and sport management.

Design/methodology/approach
– Sports marketing contributes to the future of the global economy because of its linkage to other industries including manufacturing, tourism, education and technology. The role of marketing intelligence and planning for the sport sector is crucial for sport and related organizations as a way to drive the global economy and spur growth. In sport organizations, marketing consists of planning and forecasting for future demand.

Findings
– The findings of this introduction paper to the special journal issue highlight how it is interesting to see how sports marketing will continue to be dynamic due to its importance in building marketing practice with theory.

Originality/value
– This paper discusses the main sports marketing issues raised by the articles in this special issue and suggest directions for future research.