bluuebunny/crossref_metadata_2025_split huggingface dataset:
Determinants of co-creation in banking services
Authors: Mainardes Emerson Wagner , Teixeira Aridelmo , Romano Paula Cristina da Silveira 
Published: February 2017

Purpose
The purpose of this paper is to identify the factors that favor the activity of co-creation with customers in the banking sector. The way in which consumers co-create with banking organizations was also examined.

Design/methodology/approach
The “dialogue, access, risk and transparency” model was employed with the variables dialogue, access, risk assessment and transparency, as per Prahalad and Ramaswamy (2004). The final data sample accounted for 265 clients of a large Brazilian bank and multiple linear regression was used to analyze the data.

Findings
The results indicated a significant and positive association with access, risk assessment and transparency when the bank co-created with these clients. Dialogue did not appear significantly affect to the co-creative process between clients and the bank.

Research limitations/implications
The study was conducted with customers of only one major Brazilian bank. The authors recommend that the same study is conducted in other retail banks, investment banks and smaller banks, with a specialized focus. Limitations notwithstanding, the outstanding findings of this research relate to customer perceptions, which, it should be noted, do not necessarily reflect the totality of the relationship between client and bank.

Originality/value
Understanding co-creation in the banking sector is a new learning perspective on consumer behavior and interactions within the service production process. The justification and relevance of this study derive from the construction of this knowledge and the scarcity of empirical work in this area.
The project-space model: enhancing sensemaking
Authors: van der Hoorn Bronte , Whitty Stephen Jonathan 
Published: February 2017

Purpose
The purpose of this paper is to propose the project-space model as positively influencing sensemaking in the project context. There is currently minimal discussion of the tools used by project managers, teams and stakeholders to build their map of the project terrain or to make sense of a project’s status. However, such sensemaking is critical to ongoing decision making and aligning action in any project.

Design/methodology/approach
This paper uses framework analysis to examine the results of a completed action research case study that utilised a tool: the project-space model. Three frameworks are then utilised as an investigative lens to examine how the project-space model influenced sensemaking.

Findings
The project-space model is found to enhance sensemaking within the case study. Specifically, its visual nature, the focus it brings to the plurality of experience and the need for plausibility rather than precision in understanding.

Research limitations/implications
The findings are based on a single case study. Further studies could be undertaken to confirm extensibility.

Practical implications
The project-space model is identified as having a favourable impact on sensemaking in the case study project. There is a need to consider what other tools are currently used or could be used by project teams to enhance sensemaking.

Originality/value
Empirical, contextualised case study research highlighting the value of the project-space model as a sensemaking tool. Contribution to evidence on the efficacy of the project-space model as a useful tool for project managers.
Is there only one way of project management theorizing, or are there multiple sector-specific project management domains?
Authors: Artto Karlos A. , Gemünden Hans Georg , Walker Derek , Peippo-Lavikka Pirjo 
Published: February 2017

Purpose
Many literature reviews on project management (PM) research are limited to studies published only in PM journals but some reviews do expand their analysis on PM research published also in journals belonging to the management studies field. However, the authors found no previous literature reviews comparing the PM content in different sectors outside the management studies field. Therefore, the analysis and findings of PM content derived from the sector-specific engineering and technology-focused journals are new. The paper aims to discuss this issue.

Design/methodology/approach
The authors analyze PM content in nine different sectors, where each sector and its inherent research is connected to specific engineering, technological, or industry-related disciplines. The authors conduct an evidence-informed literature review on PM knowledge in the distinct literatures of these nine sectors. The period of analysis is 24 years from 1986-2009. The authors discuss potential consequences of the findings’ sector-specificity for future PM domain development.

Findings
The perspective on different origins of PM leads to a meta-level PM concept covering several different PM domains, each with its own sector specific and separated development path.

Research limitations/implications
The literature analysis purposefully excluded PM journals and management studies, and the authors focused only on sector-specific engineering and technology-focused journals that represent knowledge and wisdom of different PM contents in nine sectors.

Practical implications
The findings have significant potential to contribute to scholarly discussion on the development of a universal PM theory. For applicability across sectors, the authors suggest a modular PM theory with different sector-specific modules for knowledge, concepts, and underlying assumptions.

Originality/value
Currently, this discussion has been mainly focused on theorizing concepts and approaches in management studies only. This study expands the understanding to engineering and technology-focused journals across nine industry sectors/domains.
Going back to the roots of W.A. Shewhart (and further) and introduction of a new CPD cycle
Authors: Saier Martin Christopher 
Published: February 2017

PurposeInvestigating the beginning of project management (app. 30 BC) with a focus on business models similar to the “PDCA” cycle, the purpose of this paper is to find an approach which could be used as a new standard procedure for the eradication of projects in Lean project management.Design/methodology/approachBased on literature research of models similar to Walter A. Shehwart’s three-step and Edward W. Deming’s four-step (PDC(A)) wheel, the investigated models are interconnected to form a new concept which represents an innovative cycle logic proposed to be applied in Lean project management. This new cycle logic is rolled out on three different levels, which are transferred from the Lean management hoshin kanri model to Lean project management. In addition to literature research, semi-structured interviews were performed to get an indication as to the integration of Lean management (with a focus on PDCA) in project management today.FindingsIt was found that the “Check Plan Do” cycle is a Lean variant of the “Plan Do Check Act” model that is already used in consulting projects in practice, partially appears in project management standards, in governance models of ambulance, fire services, human aid and military forces and in quality management models of Six Sigma, design for Six Sigma and an excellence model of the European Foundation for Quality Management. To ensure continuous improvement it was found that the new CPD cycle can be used on different “planning” levels in analogy to the hoshin kanri logic.Originality/valueTo the best of the author’s knowledge, a discussion as to how the PDCA cycle can be adapted to Lean project management, considering the implication of business models similar to the PDCA wheel, has not yet been conducted within the field of project management.
Governing value creation in construction project: a new model
Authors: Hjelmbrekke Hallgrim , Klakegg Ole Jonny , Lohne Jardar 
Published: February 2017

PurposeThe purpose of this paper is to describe how the concepts of business models and project governance can enhance value creation in building projects.Design/methodology/approachBased on theory derived from management literature, the authors outline a framework combining a project’s business case and governance functions with the business model of the design team. This was tested in two major projects and evaluated in three expert workshops.FindingsThe research reveals that the business model of the design team focus on efficiency rather than on the client’s strategic objectives. This entails a need for project governance functions. The framework presented shows promising capability of aligning the project with client strategy. The authors believe there is significant value in transferring these ideas and knowledge across national boundaries.Practical implicationsThe research identifies a gap between business objectives and outcome. The value creation approach in the client organisation diminishes into the way project governance is implemented in some projects. The conceptual framework provides the industry with a new tool for improving its knowledge and practice.Originality/valueFirst governance model derived from strategy theory that combines strategy and governance in one holistic model.
The use of performance measurement in universities
Authors: Alach Zhivan 
Published: February 2017

Purpose
The purpose of this paper is to identify the degree of maturity in performance measurement in a national group of universities.

Design/methodology/approach
A model for identifying the level of performance measurement maturity in an organisation was identified; this model consisted of seven constructs. A survey consisting of Likert-scale items derived from the maturity model was then administered to academic and administrative staff at New Zealand’s eight universities.

Findings
The survey showed a relatively high use of performance measurement (usage index 3.47/5), and strong alignment of strategy and performance measurement (strategy index 3.95/5). Research output measures were the most commonly used by academics, whereas measures relating to community service and third role activities were used least. Multiple significant differences between academics and administrators were identified, with the degree of support for performance measurement a particular area of contrast. The overall degree of performance measurement maturity identified was higher than found in similar studies utilising documentary methods.

Originality/value
Performance measurement in higher education is a controversial subject and there has been relatively little research into the basics of how, and how well, universities utilise the approach. This exploratory study helps fill the gap and provides a basis for more detailed research.
Socio-cultural environments and emerging economy entrepreneurship
Authors: Anggadwita Grisna , Luturlean Bachruddin Saleh , Ramadani Veland , Ratten Vanessa 
Published: February 2017

Purpose
Women entrepreneurship has been growing and contributing significantly to economic activities, and it may also reduce unemployment, especially in developing countries. Many women entrepreneurs have begun to experience problems, including within their socio-cultural environment, in the beginning of or when they run their businesses. Among those developing countries, Indonesia has been recognized as having diverse ethnic groups, traditions, religions and languages. The purpose of this paper is to analyse how the socio-cultural environment affects women entrepreneurs in Indonesia.

Design/methodology/approach
This study aims at exploring the impact of the socio-cultural environment on entrepreneurial behavior, including the involvement of women in entrepreneurial activities in Indonesia as a multicultural country. A theoretical framework is empirically tested to identify the impact of the socio-culture environment on behavior and on women entrepreneurial activity through an integrated analysis.

Findings
A quantitative method with a causal descriptive approach is used in this study. The data are analyzed by using a descriptive statistics with the structural equation modeling technique. This study is intended to focus on women entrepreneurs in micro, small and medium enterprises in Bandung, Indonesia. A total of 210 women entrepreneurs have participated in this study. Practical implications include useful information for women entrepreneurs to overcome the impact of the socio-cultural environment in their entrepreneurial activities, and suggest insights for future research.

Originality/value
The development of women entrepreneurship in emerging economies may continuously face challenges, particularly in countries with multicultural attributes.
Relational models and engagement: an attachment theory perspective
Authors: Byrne Zinta , Albert Lumina , Manning Steven , Desir Rosemond 
Published: February 2017

Purpose
Researchers have explored contextual antecedents influencing engagement at work; yet, theory and empirical evidence suggest some individuals are more or less engaged than others. Using a relational framework based on attachment theory, the purpose of this paper is to suggest that relational models influence engagement through their influence on psychological availability and psychological safety. Study 1 examined whether attachment influences variability in engagement. Study 2 examined whether these effects could be replicated, and whether attachment influences engagement via individuals’ psychological availability and safety.

Design/methodology/approach
Two field studies using online self-report surveys (Study 1 n=203; Study 2 n=709).

Findings
Attachment-avoidance and attachment-anxiety were independently associated with lower levels of engagement, and psychological conditions mediated these relationships.

Research limitations/implications
Relational models explain predictable variability in engagement. Employees’ ability to engage may be constrained or facilitated by their stable relational models of attachment.

Originality/value
The study is one of the few examining individual differences in engagement.
Passive leadership: relationships with trust and justice perceptions
Authors: Holtz Brian C. , Hu Biyun 
Published: February 2017

PurposeDespite its prevalence in organizations, passive leadership has received scant research attention compared to more active forms of leadership. The purpose of this paper is to demonstrate the significant impact that passive leadership can have on two core constructs in the organizational sciences – trust and perceptions of fairness.Design/methodology/approachData were collected through self-report questionnaires (n=192), using a three-wave survey methodology in order to provide temporal separation between the predictor, mediator, and outcome variables.FindingsPassive leadership was negatively associated with cognition-based trust. Further, passive leadership exerted a negative indirect effect on employee perceptions of justice, through cognition-based trust.Research limitations/implicationsAlthough this research was explicitly interested in employee perceptions, the use of self-report measures may be considered a study limitation.Practical implicationsThis study underscores that passive leadership may represent a serious impediment to effective supervisor-employee relations. Employees do not trust supervisors who display a passive leadership style and a lack of trust can lead employees to perceive the supervisor as unfair.Originality/valueThis study contributes new insights into the psychological effects of passive leadership behavior by demonstrating the potential role of passive leadership in shaping employee perceptions of trust and fairness.
Delegation outcomes: perceptions of leaders and follower’s satisfaction
Authors: Drescher Gesche 
Published: February 2017

PurposeThe purpose of this paper is to examine the relationships among delegation, employees’ perceptions of leader’s performance and likeability and follower’s job satisfaction. These variables are significantly associated with leader influence.Design/methodology/approachTo test how employees evaluate delegation, an experimental study (study 1:n=304) and a longitudinal field questionnaire (study 2:n=109) were implemented.FindingsThe results of study 1 showed that leader delegation leads to higher levels of perceived leader ability and performance. Study 2 replicated and extended these results. Mediation analyses revealed that leader likeability mediates the relationship between delegation and employee’s job satisfaction.Practical implicationsThe study emphasizes the meaning of delegation for leaders and organizations. By transferring responsibilities and decision-making responsibilities, leaders can improve their image among their employees and enhance job satisfaction.Originality/valueThis study investigated employees’ perceptions of leaders with regard to performance-related and affective responses to delegation. The results are combined with findings on employee job satisfaction. The study fills an important gap in leadership research. Experimental data combined with field survey data show that the delegation of responsibilities is associated with positive impressions of leaders.
Psychological contract congruence, distributive justice, and commitment
Authors: Kim Si Hyun , Laffranchini Giacomo , Wagstaff Maria Fernanda , Jeung Wonho 
Published: February 2017

PurposeThe purpose of this paper is to examine the relationship between congruence between employee and employer psychological contract fulfillment and commitment. The authors further studied how the relationship is moderated by distributive justice.Design/methodology/approachThe authors conducted polynomial regression analyses with response surface methodology on two Korean samples.FindingsCongruence between employee and employer psychological contract fulfillment was positively related to affective commitment and occupational commitment. Distributive justice moderated these relationships.Research limitations/implicationsThe main limitation was common method bias as a result of the cross-sectional nature of the study designs.Practical implicationsEmployers must be vigilant not only with regard to fulfilling employees’ psychological contracts but also to doing this fairly.Originality/valueThe authors studied the interaction effect of distributive justice on the relationship between psychological contract congruence and commitment in Korea.
Factors affecting desire to negotiate again
Authors: Fleck Denise , Volkema Roger , Pereira Sergio , Vaccari Lara 
Published: February 2017

PurposeThe purpose of this paper is to investigate the effects of negotiation process and outcome on an individual’s desire to negotiate again with the same counterpart.Design/methodology/approachData were collected from 115 dyads representing two companies negotiating an eight-issue property leasing agreement via e-mail. Desire to negotiate again was regressed on demographic/personality, process, and outcome measures.FindingsReaching an agreement was found to be significantly related to desire to negotiate again, while the number of messages exchanged and the mean number of competitive tactics employed were positively and negatively associated with reaching an agreement, respectively. Further, perceived honesty of self and counterpart were also associated with an individual’s desire to negotiate again.Originality/valueThis study focuses on an aspect of real negotiations often overlooked by researchers – the likelihood of future encounters with the same party – and examines three categories of factors that could affect a party’s desire to negotiate with a counterpart again – demographic/personality, process, and outcome (actual and perceived).
Broadening brand engagement within the service-centric perspective
Authors: Seo Yuri , Kelleher Carol , Brodie Roderick J. 
Published: February 2017

Purpose
While extant service-centric research has largely focussed on managerial advantages, few studies have addressed how brand engagement emerges in the broader context of consumer lives. The purpose of this paper is to develop a novel intersubjective hermeneutic framework that bridges the socially constructed as well as the individualised meanings of brand engagement in the context of service research.

Design/methodology/approach
This conceptual paper adopts a theory-building approach based on recent developments in the service-centric marketing literature.

Findings
The authors offer a novel theoretical perspective that recognises the intersubjective and phenomenological nature of individual and collective consumer brand experiences, and show how such experiences emerge from socially constructed brand engagement practices using the co-constituting lens of value-in-use.

Research limitations/implications
The proposed conceptual framework invites further empirical and contextual investigations of intersubjective brand engagement in both online and offline contexts.

Originality/value
The contribution of this framework is twofold. First, the authors draw on the intersubjective orientation and hermeneutic framework to provide conceptual clarity in relation to the nature of brand engagement practices, brand experiences, and value-in-use, and discuss their interrelationships. Second, the authors address the nature of meaning ascribed to engagement beyond customer-firm-brand relationships, and discuss why any given consumer’s experience of brand engagement reflects a complex dialectic between socially constructed and individualised brand meanings. In doing so, the integrative framework recognises the interplay between the intersubjective and phenomenological natures of consumer brand experiences, and offers insights as to how these experiences are framed by broader socially constructed engagement practices.
Service excellence in the light of cultural diversity: the impact of metacognitive cultural intelligence
Authors: Lorenz Melanie P. , Ramsey Jase R. , Tariq Ayesha , Morrell Daniel L. 
Published: February 2017

Purpose
The purpose of this paper is to understand when, how, and why service employees adapt the service encounter to meet the values and expectations of culturally disparate customers.

Design/methodology/approach
The authors tested the hypothesized framework utilizing a scenario-based experimental study. In total, a sample of 296 prospective restaurant service employees were asked to evaluate their willingness to adapt their behavior when faced with cultural differences as well as out group status. Furthermore, respondents were asked to assess their level of metacognitive cultural intelligence.

Findings
The authors found that both perceived cultural differences and out group status positively affect the service employee’s willingness to adapt their behavior. Further, cultural intelligence (CQ) positively moderates one of those two direct relationships.

Originality/value
The authors extend the literature on the service-adjustment process, as well as the managerial implications of service adjustment. The study is among the first to introduce the role of the service employees’ CQ in adaptation to an intercultural service encounter.