bluuebunny/crossref_metadata_2025_split huggingface dataset:
The social capital concept in management and organizational literature
Authors: Manning Paul 
Published: September 2017

PurposeSocial capital (SC) is a contemporary management and organizational concept that has yet to reach definitional agreement. In response, and to fully grasp the meaning of SC in its management and organizational context, this paper aims to review its intellectual antecedents and then synthesize the causal factors for the concept’s recent prominence. The paper will further explicate the meaning of the concept by proposing two categories of benefits for classifying the economic returns of SC. First in terms of “bonding capital’s” role in facilitating knowledge management and, second, in terms of “bridging capital’s” role in facilitating reputation management.Design/methodology/approachA narrative literature review of the SC concept in the management and organizational context.FindingsSC is a conservative concept that is largely uncritical of contemporary management and organizational theory, other than in the sense of trying to render it more rational and efficient. Thus, the SC discourse, does not, “[…] question the economic theory that dominates the World Bank or, indeed, much contemporary economics” (Bebbingtonet al., 2004, 36). Furthermore, SC is a “wonderfully elastic term” (Lappe and Du Bois, 1997, p. 119), which falls within the parameters of Burkean conservatism, with a stress on allegiance to the status quo and social harmony. SC as it is relevant for management, and organisational analysis is therefore supportive of the socio-economic status-quo and belongs to the “sociology of regulation”, concerned with emphasizing unity and cohesiveness (Burrel and Morgan, 1979, pp. 10-20).Research limitations/implicationsA number of recommendations for further SC research, within the management and organizational context are recommended.Originality/valueThis paper presents a comprehensive review of the meaning and application of SC in the context of management and organizational analysis.
Comparing pedagogies for plastic waste management at university level
Authors: Yeung Siu-Kit , So Wing-Mui Winnie , Cheng Nga-Yee Irene , Cheung Tsz-Yan , Chow Cheuk-Fai 
Published: September 2017

Purpose
This paper aims to compare the learning outcomes of gaming simulation and guided inquiry in sustainability education on plastic waste management. The current study targets the identification of success factors in these teaching approaches.

Design/methodology/approach
This study used a quasi-experimental design with undergraduate participants who were randomly assigned to an eight-hour sustainability education class using either gaming simulation or guided inquiry. Pre- and post-tests on students’ knowledge, attitudes and intended behavior were conducted, followed by individual interviews to provide more detailed reflections on the teaching approach to which they were assigned.

Findings
In terms of knowledge acquisition and behavioral changes, the quantitative results suggested that the pre-/post-test in-group differences were significant in both groups. More importantly, a significant positive attitudinal change was observed in the gaming simulation group only. In the interviews, participants attributed effective knowledge acquisition to active learning element in class, while the characterization of cognitive dissonance triggered in the gaming simulation induced subsequent affective changes.

Practical implications
Activities in this program can be applied or modified to accommodate differences in other similar programs. The findings can also provide indicators to designs of similar programs in the future.

Originality/value
This paper explores plausible factors (ideology and implementation) that contribute to successful sustainability education programs. Through comparison between gaming simulation and guided inquiry, elements for effective education for sustainable development learning in the pedagogical designs are discussed.
Mapping sustainability efforts at the Claremont colleges
Authors: Srebotnjak Tanja , Norgaard Lee Michelle 
Published: September 2017

Purpose
The purpose of this study is to map and analyze sustainability activities and relationships at the seven Claremont Colleges and graduate institutions using social network analysis (SNA) to inform sustainability planning and programming.

Design/methodology/approach
Online surveys and interviews were conducted among faculty, staff and students, and a network map was created and analyzed using network statistics to identify network characteristics.

Findings
The mapped sustainability network has 291 one- and bi-directional connections but with substantial differences among institutions. Pomona and Pitzer colleges have the highest number of sustainability-related courses because of their popular Environmental Analysis programs. The two graduate schools and Scripps College are comparatively isolated. Scripps’ network is small but highly interconnected and resilient. Pomona’s network is extensive but concentrated on a single node. Several other key actors were identified based on the number of nodes extending from or connecting to them. Several new sustainability initiatives were recently launched in response to the study.

Practical implications
SNA and mapping for campus sustainability can highlight network gaps and network vulnerabilities. To increase completeness, a representative and sufficiently large data sample is needed, requiring multiple, coordinated forms of contact. Interviews yield more detailed and comprehensive information than online surveys but are more time-consuming. Thus, the combination of electronic surveys and in-person interviews can be a successful strategy for maximizing information collection.

Originality/value
The case study was the first of its kind conducted at the Claremont Colleges and one of the first in higher education. It informs sustainability planning, coordination and integration efforts.
Exploring citizens’ judgments about the legitimacy of public policies on refugees
Authors: Canel Maria-José , Oliveira Evandro Samuel , Luoma-aho Vilma 
Published: September 2017

PurposeThe purpose of this paper is threefold: to introduce a theoretical frame regarding the meaning of legitimacy as an intangible asset of the public sector; to test a way of operationalizing legitimacy typologies that allows exploring and comparing how citizens from two countries evaluate the legitimacy of public policies; and to suggest implications for governments’ legitimacy-building strategies in shared international crisis, such as the refugees coming from the Syrian region.Design/methodology/approachBuilding on Suchman’s typology, it was defined and categorized different types of legitimacy into concrete measurable, communication related statements concerning consequential, procedural, structural and personal. For the illustrative example, four focus groups were conducted in two different European societies as a mean to have two poles of comparison.FindingsThe paper reports current understanding of legitimacy by citizens, discusses how different legitimacy types might demand different communication and public diplomacy approaches. The basis for hypothesis for further research on how governments should build legitimacy during emerging societal issues such as immigration policies is set.Practical implicationsIt proposes a typology and its operationalization, discusses how communication might shape legitimacy and profiles the challenge governments have in building it. Within a public diplomacy context, it brings clues for new strategies to the challenge of explaining policies on international crisis combining the tension of domestic with foreign publics.Originality/valueThere is little research so far in search for clues for communication strategies for the legitimacy of policies on the 2015 European refugee’s crisis. This contributes to the emerging area of intangible assets in the public sector and tests a focus-group research strategy with both hermeneutical and pragmatic aims. Combine public diplomacy theory with public sector intangible assets theory to respond to the tension of internal and external public demands.
Risk management and contingency sum of construction projects
Authors: Lam Terence Y.M. , Siwingwa Njavwa 
Published: September 2017

Purpose
Most organisations do not have established guidelines for the estimation and management of contingency funds. The purpose of this paper is to identify the risk factors at the construction phase causing project cost overruns, and a reliable method for the estimation of contingency sum is established.

Design/methodology/approach
Combined qualitative–quantitative exploratory methods were used. Qualitative interviews were conducted with five expert practitioners working in a Public Works Department in Zambia to determine how contingency sum is estimated and to explore what risk factors should be considered. Quantitative regression used cost and risk data collected from 30 recently completed building and refurbishment projects.

Findings
The qualitative study indicated that the project budget overruns constitute a major issue. This finding is in line with the paired-samples t-test results which show that the difference between the total variations and the initial contingency sum tends to be significant. The regression analysis proved that the contingency sum was positively correlated to the estimated contract sum. The qualitative interview results and Pearson correlation analysis also showed that contingency sum and project complexity tend to have a significant correlation. The research also demonstrates that the type of works is not a direct significant factor.

Research limitations/implications
Because the projects used for the study were relatively short, duration of the project and economic factor of tax rate, exchange rate and inflation rate were not examined in the multiple regression analysis. Further studies should be conducted on longer projects to test out whether these risk factors are significant in influencing the project contingency.

Practical implications
The results demonstrate that the multiple regression method can be applied as a reliable tool to predict contingency sums. Accurate contingency sums and project budget estimates benefit construction clients and their project managers. Individual project conditions should be carefully examined when assessing the contingency.

Originality/value
This research establishes a reliable regression method for the assessment of the contingency for the pre-tender estimate which has significant impact on the project feasibility and cost control, using related risk factors involved in construction contingency and client’s contingency.
A tale of four practices
Authors: Miller-Day Michelle , Applequist Janelle , Zabokrtsky Keri , Dalton Alexandra , Kellom Katherine , Gabbay Robert , Cronholm Peter F. 
Published: September 2017

Purpose
The Patient-Centered Medical Home (PCMH) has become a dominant model of primary care re-design. This transformation presents a challenge to many care delivery organizations. The purpose of this paper is to describe attributes shaping successful and unsuccessful practice transformation within four medical practice groups.

Design/methodology/approach
As part of a larger study of 25 practices transitioning into a PCMH, the current study focused on diabetes care and identified high- and low-improvement medical practices in terms of quantitative patient measures of glycosylated hemoglobin and qualitative assessments of practice performance. A subset of the top two high-improvement and bottom two low-improvement practices were identified as comparison groups. Semi-structured interviews were conducted with diverse personnel at these practices to investigate their experiences with practice transformation and data were analyzed using analytic induction.

Findings
Results show a variety of key attributes facilitating more successful PCMH transformation, such as empanelment, shared goals and regular meetings, and a clear understanding of PCMH transformation purposes, goals, and benefits, providing care/case management services, and facilitating patient reminders. Several barriers also exist to successful transformation, such as low levels of resources to handle financial expense, lack of understanding PCMH transformation purposes, goals, and benefits, inadequate training and management of technology, and low team cohesion.

Originality/value
Few studies qualitatively compare and contrast high and low performing practices to illuminate the experience of practice transformation. These findings highlight the experience of organizational members and their challenges in practice transformation while providing quality diabetes care.
Halal holidays: exploring expectations of Muslim-friendly holidays
Authors: Wingett Fiona , Turnbull Sarah 
Published: September 2017

PurposeThe purpose of this study is to explore the expectations of Muslim tourists when taking a halal holiday. Understanding consumer expectations is an important factor in any service context since expectations determine whether the consumer is satisfied or dissatisfied with the service outcome.Design/methodology/approachAn exploratory approach was adopted and in-depth interviews with Muslim tourists and halal holiday providers were undertaken.FindingsThe findings identified services and facilities Muslim consumers expect from a halal holiday and those they did not expect to see. Factors such as halal food, women-only facilities and dress codes were identified as services and facilities that are expected, whereas no alcohol was seen to be an important factor for Muslim tourists.Research limitations/implicationsThis exploratory study used a small sample and hence the findings should not be seen to be generalisable. However, the study provides a number of valuable insights into the expectations of Muslim leisure tourists. Halal travel organisations and tourism boards will benefit from a better understanding of factors that influence the satisfaction/dissatisfaction of Muslim tourists.Originality/valueThe study makes three main contributions to our understanding of halal holidays. First, the study identifies expectations that are likely to influence satisfaction, such as halal food and women-only facilities. Second, the study highlights those expectations which are likely to cause dissatisfaction for halal holidaymakers, such as alcohol and dress codes. Third, the study highlights the difference in expectations which exist between halal holidaymakers and how the interpretation and practice of Islam is highly varied.
Offensive advertising: a religion based Indian study
Authors: Tariq Mohd , Khan Mohd Afaq 
Published: September 2017

Purpose
Among various factors which help in shaping the attitude of consumers, religion and religiosity too play a vital role. This paper aims to inquire into the impact of religion and religiosity on the attitudes of Hindu and Muslim consumers of Northern India toward offensive advertising and the reasons which make the advertising offensive.

Design/methodology/approach
Responses regarding advertising of 11 controversial products and 7 reasons which make the advertising offensive were taken by distributing a questionnaire to a convenience sample of 250 university students of Northern India (comprising respondents from two major religions of India). Data were analyzed using descriptive statistics and t-test.

Findings
The findings confirmed that there is a significant difference in the attitude of consumers on the basis of religion and religiosity.

Research limitations/implications
As the study is conducted only in Northern India, findings generated through this may lack generalizability. Other limitations include small sample size and use of convenience sampling. Different sects under religion must be particularly studied.

Practical implications
Advertisers should consider religious sentiments of consumers into account to make advertisements more appealing to consumers.

Originality/value
The studies on religion and its relation with attitude toward advertising are even less frequent in Indian context. Hence, this study is a pioneering work which will open new doors for the marketers in India. It will help the marketers in properly targeting consumers based on their religious beliefs.
Moderating effect of support service quality on marketing IS sophistication and bank’s core competencies
Authors: Ali Mohamed Salih Yousif 
Published: September 2017

Purpose
The purpose of the study is to examine the moderating effects of support service quality (SSQ) on marketing information services sophistication (MISS) and bank’s core competencies within banking sector.

Design/methodology/approach
To collect the data, the questionnaire approach and random sampling are chosen. The survey sample consisted of 180 banking branches information technology managers in Sudan’s banking industry.

Findings
The study evidenced that the effect of SSQ on the relationship between MISS and bank’s core competencies is a quasi-moderator and also indicate that the two components of MISS are positively and significantly associated with bank’s core competencies.

Research limitations/implications
The study is conducted in Sudan banking industry and generalization could be limited. Future studies will replicate the study in different industries or countries.

Practical implications
For the managers’ practice, the findings showed that MISS can deliver superior performance and efficiency (such as proper work flow, employee satisfaction, reducing complaints or enquiries and competitive capabilities) if it reinforced or strengthened by SSQ.

Originality/value
Empirical results support the positive link between MISS, SSQ and top core competencies. The benefit of that contribution is performance excellence competencies at the market.
A RIDIT approach to evaluate factors influencing tourist destination brand selection behaviour pertaining to Indian tourism sector
Authors: Bhattacharya Subhajit , Kumar Rohit Vishal 
Published: September 2017

PurposeThis paper aims to examine the components or factors influencing tourists’ destination brand selection behaviour in Indian context with evidence-based management modelling by using the Relative to an Identified Distribution (RIDIT) approach. This evidence-based tourism marketing research has contributed to enhance understanding the tourists’ motivation to support decision in tourism marketing domain. The present study has focused on identifying the most relevant factors in the order of priority that influence destination brand-choice behaviour pertaining to Indian tourism sector. The current research has also tried to arrange the different items relating to tourists preferences for better understanding the insight of potential tourists relating to Indian-tourist destinations.Design/methodology/approachA descriptive, survey research design was chosen to investigate and organize the different components or items in degrees of priority to explain the tourists’ destination brand selection behaviour. In total, 387 empirical tourist samples were collected across India covering both domestic and international tourist segments. An evidence-based management modelling with RIDIT analysis is done to examine the factors, which have influencing role on tourist-destination brand choice behaviour related to Indian tourism market.FindingsThe outcome of this research paper should enable the tourism marketers, tourism service providers, tourism brand managers and consultants to create better linkages between the prospective tourists’ preferences and the marketing mix of the destination brands by using evidence based management modelling.Originality/valueThe present research is an original and innovative thought process, trying to evaluate the components or factors influencing tourists’ destination brand selection behaviour pertaining to Indian tourism sector by using the RIDIT approach. Research undertaken so far in tourism marketing area has investigated the different components related to tourism behaviour and destination-brand selection intention of the potential tourists in an unintended and less organized manner. This study can be seen as the first empirical evidence in the domain of tourism marketing where evidence based management modelling with RIDIT approach is done.
Causal modelling of HR flexibility and firm performance in Indian IT industries
Authors: Sekhar Chandra , Patwardhan Manoj , Vyas Vishal 
Published: September 2017

PurposeThis paper aims to measure the human resource (HR) flexibility and firm performances confirmatory model and to map the causal relation structures in the HR flexibility and firm performance dimensions using the DEMATEL method.Design/methodology/approachData were collected from leading national and multinational information technology (IT) firms operating in the southern part of India. Confirmatory factor analysis was used to measure the confirmatory model, and the DEMATEL method was used to map the causal relation among the dimensions of HR flexibility and firm performance.FindingsHR flexibility could exist across IT firms. Organisations are required to anticipate and respond promptly to changing conditions in such a way that both technical and stakeholders’ complexity are effectively managed.Research limitations/implicationsThe study was conducted at leading national and multinational IT firms operating in the southern part of India.Practical implicationsHR flexibility allows employees with a wide variety of work styles and lifestyles to be successful contributors, to advance and to lead in the parent firm. It brings out diversity and individuality, shared responsibility, wholeness, etc., among the employees. It applies to work schedules and career paths across the organisation. IT firms are advised to adopt an external focus, an organic and employee-oriented approach and long-term orientation.Originality/valueConfirming the measurement model and mapping the causal relationship among the dimensions of HR flexibility and firm performance would be the novel contributions to the research in the areas of HR flexibility and firm performance with regard to IT firms. This paper contributes to the literature by theoretically and empirically investigating such relationships, thereby addressing the research gaps reviewed from literature.