bluuebunny/crossref_metadata_2025_split huggingface dataset:
It’s like being in a little psychological pressure cooker sometimes! A qualitative study of stress and coping in pre-qualification clinical psychology
Authors: Galvin John , Smith Andrew Paul 
Published: March 2017

Purpose
The purpose of this paper is to investigate the stressors involved in pre-qualification clinical psychology as reported by a sample of the UK trainee clinical psychologists. The main coping strategies reported by the trainees are also explored.

Design/methodology/approach
One-to-one interviews were conducted with 15 trainee clinical psychologists using qualitative research methods. Themes were established using the main principles of thematic analysis.

Findings
Three themes were identified that described the pressures involved in applying to the course, the support networks available to trainees, and the commonalities in their personal history, experiences and self-reported personality characteristics.

Originality/value
It is important to investigate the sources of stress and coping strategies in trainees to help them cope more effectively. The findings of the study are discussed within the context of clinical psychology training.
Managers’ perceptions of mental illness in Barbadian workplaces: an exploratory study
Authors: Devonish Dwayne 
Published: March 2017

Purpose
The purpose of this paper is to examine the perceptions of private and public sector managers in Barbados regarding the concepts of mental health and illness at work. It also explored their interactions and experiences with persons with mental illness at work and various forms of support and resources needed to improve the overall management of these persons within the organisational setting.

Design/methodology/approach
This qualitative study used an exploratory research design based on two focus groups of private and public sector managers.

Findings
The findings revealed that both private and public sector managers understood the distinction between the concepts of mental health and mental illness. However, managers believed that high levels of stigma and discrimination exist in both private and public sector workplaces due to a lack of understanding of mental illness, cultural norms, and socialisation in Barbados regarding mental illness and negative stereotypes. However, workplace education and promotion, associated workplace policies, and employee assistance programmes (EAPs) were identified as key strategies for effectively addressing issues of mental health stigma and the management of persons with mental illness at work.

Research limitations/implications
Due to the qualitative approach used and small sample selected based on non-probability sampling, generalising the findings to larger populations is heavily cautioned.

Practical implications
Organisations in both private and public sectors should emphasise workplace mental health interventions such as mental health education and awareness, the development and implementation of supportive and flexible policies, and EAPs. These strategies are likely to help destigmatisation efforts and enhance managers’ understanding of mental health and the management of persons with mental illness.

Originality/value
This study provided a rich and in-depth understanding of mental health and illness from the perspective of private and public sector managers in a small developing country in the Caribbean. The Caribbean region possesses a dearth of empirical research concerning issues of mental health and illness at work.
Virtual brand community engagement practices: a refined typology and model
Authors: Hollebeek Linda D. , Juric Biljana , Tang Wenyan 
Published: March 2017

PurposeDespite Schauet al.’s (2009) pioneering research addressing consumers’ community engagement practices, scholarly understanding of the nature and dynamics characterizing consumers’ engagement practices in virtual (online) brand communities, and their inter-relationships, is limited to date. Building on these authors’ study, this paper aims to develop a refined typology and process model of virtual brand community engagement practices (VBCEPs).Design/methodology/approachUsing the netnographic methodology, the authors analyze 20 luxury handbag community members’ entries posted on the brand’s particular section of The Purse Forum.FindingsThe authors develop an eight-component VBCEP typology that refines Schauet al.’s (2009) four-component model of brand community engagement practices. The model comprises “greeting”, “regulating”, “assisting”, “celebrating”, “appreciating”, “empathizing”, “mingling” and “ranking”. These practices contribute to and maintain the community’s vision and identity, and strengthen shared community consciousness.Research limitations/implicationsA key limitation of this research lies in its findings being generated from a single, luxury virtual brand community. Future research may thus wish to validate the VBCEP typology and model across different contexts.Practical implicationsThe authors provide strategic managerial recommendations designed to leverage virtual brand community performance, which center predominantly on the social (altruistic) and achievement-based VBCEP sub-processes.Originality/valueThe eight-component VBCEP typology refines Schauet al.’s four-component model of brand community engagement practices with particular applicability to virtual brand communities.
Relationship marketing readiness: theoretical background and measurement directions
Authors: Grönroos Christian 
Published: March 2017

PurposeThis paper aims to develop the foundation of a model for assessing relationship marketing readiness (RMR) and provide directions for such an assessment.Design/methodology/approachBased on the promise theory and service logic, the importance of the customer–firm touchpoints and interactions to relationship marketing as an equivalent to the product variable in a conventional marketing approach is discussed. Then, a relationship marketing model and an RMR assessment model are developed.FindingsThe paper suggests an RMR assessment model based on two variables, namely, whether management’s focus is on the customers’ or the firm’s resources and processes and whether it is on the customers’ or the firm’s definition of quality. An indicative list of measurement factors is proposed.Originality/valueThe paper emphasizes the need to broaden the scope of marketing and offers a novel measurement approach, which both in theory and practice helps the development of relationship marketing understanding.
Service with a conscience: moral dilemmas in customer service roles
Authors: Yagil Dana , Shultz Tamar 
Published: March 2017

PurposeService employees are frequently exposed to moral dilemmas as a result of their boundary role, attending to the interests of both the organization and customers. The purpose of this paper is to explore organizational and personal values that generate moral dilemmas in the service context, as well as emotions related to employees’ moral decisions.Design/methodology/approachUsing the critical incidents technique, data were collected from service providers about moral dilemmas in the workplace. The data were analyzed independently by each author, with an agreement rate of 84-88 percent.FindingsThe results show that service employees confront dilemmas as a result of conflicts between the following organizational and personal values: standardization vs personalization; profit vs integrity; and emotional display rules vs dignity. Moral decision making involves emotions generated by customer distress, negative emotions toward customers, and emotions of guilt, shame, or fear.Originality/valueLittle research has studied moral conflicts in service encounters from employees’ perspective. Using a qualitative approach, this study explores the role of personal values and moral emotions in such processes.
Exploring the determinants of and predicting the helpfulness of online user reviews using decision trees
Authors: Lee Sangjae , Choeh Joon Yeon 
Published: March 2017

Purpose
The purpose of this paper is to suggest important determinants for helpfulness from the reviews’ product data, review characteristics, and textual characteristics, and identify the more crucial factors among these determinants by using statistical methods. Furthermore, this study intends to propose a classification-based review recommender using a decision tree (CRDT) that uses a decision tree to identify and recommend reviews that have a high level of helpfulness.

Design/methodology/approach
This study used publicly available data from Amazon.com to construct measures of determinants and helpfulness. To examine this, the authors collected data about economic transactions on Amazon.com and analyzed the associated review system. The final sample included 10,000 reviews composed of 4,799 helpful and 5,201 not helpful reviews.

Findings
The study selected more crucial determinants from a comprehensive group of product, reviewer, and textual characteristics through using a t-test and logistics regression. The five important variables found to be significant in both t-test and logistic regression analysis were the total number of reviews for the product, the reviewer’s history macro, the reviewer’s rank, the disclosure of the reviewer’s name, and the length of the review in words. The decision tree method produced decision rules for determining helpfulness from the value of the product data, review characteristics, and textual characteristics. The prediction accuracy of CRDT was better than that of the k-nearest neighbor (kNN) method and linear multivariate discriminant analysis in terms of prediction error. CRDT can suggest better determinants that have a greater effect on the degree of helpfulness.

Practical implications
The important factors suggested as affecting review helpfulness should be considered in the design of websites, as online retail sites with more helpful reviews can provide a greater potential value to customers. The results of the study suggest managers and marketers better understand customers’ review and increase the value to customers by proving enhanced diagnosticity to consumers.

Originality/value
This study is different from previous studies in that it investigated the holistic aspect of determinants, that is, product, review, and textual characteristics for classifying helpful reviews, and selected more crucial determinants from a comprehensive group of product, reviewer, and textual characteristics by using a t-test and logistics regression. This study utilized a decision tree, which has rarely been used in predicting review helpfulness, to provide rules for identifying helpful online reviews.
Differences between inter- and intra-group dynamics in knowledge transfer processes
Authors: Nakauchi Motohiro , Washburn Mark , Klein Kenji 
Published: March 2017

PurposeKnowledge transfer (KT) processes are important for building and sustaining competitive advantages and dynamic capabilities. Prior research often treats KT processes as a firm-level capability, assuming knowledge flows uniformly within a firm. The purpose of this paper is to examine whether such a view is too simplistic because it ignores potential differences between inter-group and intra-group KT processes within a firm.Design/methodology/approachThe authors surveyed 137 software development professionals in a large Japanese electronics firm regarding co-workers who acted as critical sources of useful knowledge and the factors that affected KT within and across internal organizational boundaries. Using regression analysis, the authors test the extent to which factors such as the characteristics of the knowledge, the characteristics of the tie, and the characteristics of the network differentially affect KT within internal organizational boundaries vs across them.FindingsThe authors find that factors such as the accessibility of the knowledge source, network density, and collective teaching all help in transferring knowledge, while knowledge tacitness inhibit such transfers, but that the effect of these properties varies significantly depending on whether KT occurs across group boundaries.Originality/valueExisting research on KT within firms tends to treat all such transfers as uniform, with little difference between the dynamics of within-group transfer and between-group transfer. This study establishes key differences in KT between and within organizational groups, demonstrating that managers need to consider internal boundaries when deploying tools and strategies for facilitating knowledge flows.
The impact of qualities of social network service on the continuance usage intention
Authors: Lee Sangjae , Kim Byung Gon 
Published: March 2017

PurposeAlthough there are a number of studies on the factors affecting the continuance usage intention for social network services (SNS), the studies on the integrated model encompassing SNS qualities (information, system, and service quality, and hedonic value, which are gratifications for SNS usage), flow, relationship quality (which are trust and satisfaction), and continuance intention are almost non-existent. Based on Bagozzi’s self-regulation framework, the IS success model, uses and gratification theory, and flow theory, the purpose of this paper is to examine the qualities and hedonic value of SNS, which have an influence on flow experience and relationship quality which are posited to affect the continuance usage intention.Design/methodology/approachThis study used an e-mail survey method to collect 460 questionnaires for the final sample. The sample of the study includes college students or job workers who have experience in using SNS. Various user categories in terms of gender, school degree, occupation, usage years, and daily time of usage were included.FindingsThe study results show that system, service quality, and hedonic value have an impact on flow experience, information and service quality, and hedonic value influence the relationship quality of SNS. The flow experience and relationship quality while using SNS affect the continuance usage intention of SNS. This results show that the consideration of various SNS qualities, hedonic value, flow experience, and relationship quality is necessary to actively explore the factors for continuance usage intention for SNS.Practical implicationsIS managers trying to understand reuse intent can use surveys on information, system, and service quality, and hedonic value. Practitioners should constantly incorporate and develop various activities or useful applications to allow people to reach out to each other, to reinforce users’ attention, interaction, and increase social connections, trust, satisfaction, and further intensify users’ intention to use, increasing SNS value. The findings explain a mechanism through which SNS users’ continuance intention is built. Understanding this mechanism provides valuable information for practitioners to understand the qualities driving SNS users’ intention to revisit SNS.Originality/valueThis study sheds light on the existing literature on website usage that focuses on the design qualities as this paper has combined website quality perspective, i.e., information, system, and service quality, and hedonic value, and the flow and relationship perspective to investigate how these constructs would affect users’ intention to continuously use SNS. On the basis of four theories, Bagozzi’s self-regulation framework, IS success model, users and gratification theory, and flow theory, this study extended the previous studies on SNS by adding information, system, and service quality, hedonic value, flow and relationship quality as second-order constructs affecting continuance intention.
Service implementation in manufacturing firms
Authors: Zhao Yapu , Zhang Wenhong , Liu Depeng , Bao Fenghua , Tian Longwei 
Published: March 2017

PurposeGiven the importance of frontline employees in implementing the service strategy, the purpose of this paper is to examine whether service-orientated human resource management (SHRM) practices are important organizational antecedents to help manufacturing firms gain the benefit of the service strategy. Furthermore, the paper also explores whether SHRM practices promote manufacturing firms’ performance through demand-side search.Design/methodology/approachThis study employs survey methodology to examine a research model that explores whether and how SHRM practices influence manufacturing firms’ performance through demand-side search. Data from 151 high-tech manufacturing firms in a science park of China are analyzed to test the research model.FindingsThis study finds that SHRM practices can enhance manufacturing firms’ performance, and demand-side search plays a mediating role in this relationship.Research limitations/implicationsDepending on a single science park in China to provide cross-sectional subjective data for the core variables and the choice of firms limits the capacity to generalize the findings.Practical implicationsThese findings suggest that during transition to service business model, manufacturing firms should design supported organizational systems, especially SHRM practices, and commit to demand-side search as an efficient means to gain the benefit of the service strategy.Originality/valueThe study highlights the crucial role of SHRM practices in the implementation of the service strategy, as well as the mediating role of demand-side search. These results provide some new insights to explain the inconsistent findings in the servitization literature.
Answer selection and expert finding in community question answering services
Authors: Wang Hei-Chia , Yang Che-Tsung , Yen Yi-Hao 
Published: March 2017

Purpose
Community question answering (CQA) websites provide an open and free way to share knowledge about general topics on the internet. However, inquirers may not obtain useful answers and those who are qualified to provide answers may also miss opportunities to share their expertise without any notice. To address this problem, the purpose of this paper is to provide the means for inquirers to access archived answers and to identify effective subject matter experts for target questions.

Design/methodology/approach
This paper presents a question answering promoter, called QAP, for the CQA services. The proposed QAP facilitates the use of filtered archived answers regarded as explicit knowledge and recommended experts regarded as sources of implicit knowledge for the given target questions.

Findings
The experimental results indicate that QAP can leverage knowledge sharing by refining archived answers upon creditability and distributing raised questions to qualified potential experts.

Research limitations/implications
This proposed method is designed for the traditional Chinese corpus.

Originality/value
This paper proposed an integrated framework of answer selection and expert finding uses the bottom-up multipath evaluation algorithm, an underlying voting model, the agglomerative hierarchical clustering technique and feature approaches of answer trustworthiness measuring, identification of satisfied learners and credibility of repliers. The experiments using the corpus crawled from Yahoo! Knowledge Plus under designed scenarios are conducted and results are shown in fine details.
Unicorn data scientist: the rarest of breeds
Authors: Baškarada Saša , Koronios Andy 
Published: March 2017

Purpose
Many organizations are seeking unicorn data scientists, that rarest of breeds that can do it all. They are said to be experts in many traditionally distinct disciplines, including mathematics, statistics, computer science, artificial intelligence, and more. The purpose of this paper is to describe authors’ pursuit of these elusive mythical creatures.

Design/methodology/approach
Qualitative data were collected through semi-structured interviews with managers/directors from nine Australian state and federal government agencies with relatively mature data science functions.

Findings
Although the authors failed to find evidence of unicorn data scientists, they are pleased to report on six key roles that are considered to be required for an effective data science team. Primary and secondary skills for each of the roles are identified and the resulting framework is then used to illustratively evaluate three data science Master-level degrees offered by Australian universities.

Research limitations/implications
Given that the findings presented in this paper have been based on a study with large government agencies with relatively mature data science functions, they may not be directly transferable to less mature, smaller, and less well-resourced agencies and firms.

Originality/value
The skills framework provides a theoretical contribution that may be applied in practice to evaluate and improve the composition of data science teams and related training programs.
Voluntary information disclosure and sell-side analyst coverage intensity
Authors: Hamrouni Amal , Benkraiem Ramzi , Karmani Majdi 
Published: March 2017

Purpose
This paper aims to investigate whether a high level of voluntary disclosure attracts sell-side analysts. In other words, the authors check whether the number of analysts following a given firm increases with the extent of voluntary information that corporate managers provide in annual reports.

Design/methodology/approach
The paper relies on regression analyses to study the relationship between the level of coverage by sell-side analysts and the extent of voluntary disclosure for a sample of 155 non-financial firms listed on the Euronext Paris stock exchange and members of the SBF 250 index.

Findings
The empirical results show that the number of analysts following a given firm increases with the extent of voluntary disclosure. Consequently, the authors conclude that analysts are interested in the volume of information provided voluntarily by corporate managers. Their interest varies across the voluntary-information categories (strategic, financial, non-financial and governance) disclosed in annual reports.

Originality/value
This study extends previous research by investigating sell-side analysts’ preferences in terms of voluntary-information categories in annual reports. A better understanding of the effects of sub-categories of voluntary information is useful to corporate managers wishing to meet market expectations and attract sell-side analysts. In fact, the authors verify how each category of disclosed information (strategic, financial, non-financial and governance) affects the analyst coverage intensity. In addition, the authors apply our study in the rather interesting empirical setting that is France, which is characterized by a low investor protection and a large number of active analysts.