bluuebunny/crossref_metadata_2025_split huggingface dataset:
Hospitality and tourism education research from 2005 to 2014
Authors: Hsu Cathy H.C. , Xiao Honggen , Chen Nan 
Published: January 2017

PurposeThe purpose of this paper is to synthesize and evaluate research on hospitality and tourism education in the past ten years (2005-2014) and to suggest directions for future inquiries.Design/methodology/approachFrom 13 hospitality and tourism journals, 644 full-length articles were reviewed. A multi-stage process was used to code and analyze each article by two analysts independently to ensure objectivity and accuracy. Two more researchers were involved in discussion to resolve differences in coding.FindingsThe analysis resulted in five distinctive meta-themes, grounded within 30 sub-themes. Observations are made in terms of teaching and learning, student development, curricula and programs, education environment and faculty development. Areas requiring further scholarly attention under each theme were identified.Research limitations/implicationsThis review provides an important reflection of the scholarly activities over the past decade on hospitality and tourism education, summarizes the current knowledge on various relevant concepts and offers avenues for future education research.Practical implicationsThis review provides a one-stop information source for education and industry practitioners engaged in human capital, professional and executive development practices.Originality/valueOperating under the dynamic industry and changing higher education environment, it is timely to conduct a comprehensive evaluation of recent education research to assess whether these activities address the challenges faced.
Assessing the impact of pubs on community cohesion and wellbeing in the English countryside
Authors: Cabras Ignazio , Mount Matthew P. 
Published: January 2017

Purpose
This paper aims to explore and examine how public houses or pubs function as facilitators and developers of community cohesion and social interactions in rural areas of England.

Design/methodology/approach
The authors use data and information about facilities and services available for 284 rural parishes in two different points in time (2000 and 2010) to elaborate an index measurement of community cohesion. The index, created upon a range of discrete variables capturing multiple aspects of community living, is then investigated by using structural equation models to assess the impact of pubs in shaping the levels of community cohesion in the English countryside.

Findings
Findings gathered from the analysis identify a strong positive relationship between the presence of pubs and higher levels of community cohesion index occurring within the examined parishes, indicating that this relationship is maintained in time regardless of size of the parish, although different impacts are found in the two time points considered.

Research limitations/implications
As the study is based on a longitudinal examination, it can stimulate research on themes and issues regarding the impact of third places on community cohesion and social capital in rural and remote communities, increasing the amount of information and data available. For instance, due to the nature of information considered, the study could not explore the effects on rural communities’ wellbeing associated with different types of pubs’ ownership and management.

Practical implications
These results provide a valuable and original contribution to the literature related to the measurement of community cohesion and wellbeing with regard to third places such as small businesses and local retailers, whose significant functions of fostering social aggregation and communal initiatives at a local level are frequently neglected.

Social implications
Findings from this study provide a valuable opportunity for policymakers and local administrators to evaluate policies and actions in support of their communities. In particular, findings provide an original piece of information about the social value of community pubs particularly in small and peripheral areas of England.

Originality/value
The paper provides new and original information about the importance of pubs and third places in general in fostering and developing community cohesion and wellbeing at a local level. Given the significant paucity of empirical studies in the field, the paper represents a valuable contribution to knowledge with particular regard to the methodology applied as well as the potential implications of its findings.
An updated comprehensive review of website evaluation studies in hospitality and tourism
Authors: Sun Sunny , Fong Davis Ka Chio , Law Rob , He Shan 
Published: January 2017

PurposeThis study aims to review published articles on website evaluation in hospitality and tourism for the period of 2000-2015 to provide a comprehensive updated review, as well as to offer implications for academic researchers and industry practitioners.Design/methodology/approachContent analysis was adopted by this study to review retrieved articles on website evaluation in hospitality and tourism. Articles were then analyzed from consumers’ perspective, suppliers’ perspective, and both consumers and suppliers’ perspectives using a systematic approach.FindingsMajor findings of this study showed that a majority of articles focused on either hospitality or tourism. Moreover, most of the articles generally discussed user interface, marketing effectiveness and website quality. However, these articles did not discuss in detail the implications of website evaluation and ignore the connections between suppliers and consumers to some extent.Research limitations/implicationsThis study can be used as a reference for academic researchers to extend previous frameworks and for industry practitioners to reconstruct the traditional organizational chart and implementing e-strategic management strategies, including m-marketing.Originality/valueThis study updates website evaluation development in hospitality and tourism in the new millennium. The findings of this study provide significant implications for hospitality and tourism researchers and practitioners to encourage supplier-consumer engagement.
Measuring health literate discharge practices
Authors: Innis Jennifer , Barnsley Jan , Berta Whitney , Daniel Imtiaz 
Published: January 2017

PurposeHealth literate discharge practices meet patient and family health literacy needs in preparation for care transitions from hospital to home. The purpose of this paper is to measure health literate discharge practices in Ontario hospitals using a new organizational survey questionnaire tool and to perform psychometric testing of this new survey.Design/methodology/approachThis survey was administered to hospitals in Ontario, Canada. Exploratory factor analysis and reliability testing were performed.FindingsThe participation rate of hospitals was 46 percent. Exploratory factor analysis demonstrated that there were five factors. The survey, and each of the five factors, had moderate to high levels of reliability.Research limitations/implicationsThere is a need to expand the focus of further research to examine the experiences of patients and families. Repeating this study with a larger sample would facilitate further survey development.Practical implicationsMeasuring health literate discharge practices with an organizational survey will help hospital managers to understand their performance and will help direct quality improvement efforts to improve patient care at hospital discharge and to decrease hospital readmission.Originality/valueThere has been little research into how patients are discharged from hospital. This study is the first to use an organizational survey tool to measure health literate discharge practices.
The impact of sustainable manufacturing practices on sustainability performance
Authors: Abdul-Rashid Salwa Hanim , Sakundarini Novita , Raja Ghazilla Raja Ariffin , Thurasamy Ramayah 
Published: January 2017

PurposeSustainable manufacturing practices are one of the significant environmental initiatives taken by manufacturing industries to preserve the environment and improve the quality of human life while performing manufacturing activities. The emergence of the value creation concept, economic value no longer counts as a single factor for measuring manufacturing performance. Within the sustainability context, the impact of manufacturing activities on the environmental and social aspects should be taken into account as the basis for assessing manufacturing performance, which is called sustainability performance. The purpose of this paper is to examine the relationship of sustainable manufacturing practices with sustainability performance, which considers the environmental, economic and social aspects.Design/methodology/approachA questionnaire survey is carried out among 443 ISO 14001 certified manufacturing companies in Malaysia. Structural equation modelling is used to evaluate the relationship of sustainable manufacturing practices with sustainability performance.FindingsThe findings of this study indicate that manufacturing process is the manufacturing stage that gives the most impact on the improvement of sustainability performance. Hence, it is concluded that manufacturing companies in Malaysia are highly focussed on the production bound when implementing sustainable manufacturing practices.Research limitations/implicationsAlthough this study indicates a good estimation of the proposed model, additional variables might be added to improve the prediction strength of the proposed model such as considering type of industries, economic scale or ownership. Adding the comparison of sustainable manufacturing practices between different countries also a valuable research to investigated.Practical implicationsThe framework proposed here can also assist manufacturing industries to conduct sustainability assessments by providing elements of sustainability performance and can serve as a guideline to select appropriate sustainable manufacturing practices and to what level the practices need to be improved to leverage companies’ sustainability performance.Originality/valueThe framework proposed here can also assist manufacturing industries to conduct sustainability assessments by providing elements of sustainability performance and can serve as a guideline to select appropriate sustainable manufacturing practices and to what level the practices need to be improved to leverage companies’ sustainability performance.
Servitization: revisiting the state-of-the-art and research priorities
Authors: Baines Tim , Ziaee Bigdeli Ali , Bustinza Oscar F. , Shi Victor Guang , Baldwin James , Ridgway Keith 
Published: January 2017

PurposeThe purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research.Design/methodology/approachThis paper addresses three objectives: it comprehensively examines organizational change management literature for selection of a theoretical framework; it classifies extant studies within the framework through a systemic literature review; and it analyses 232 selected papers and proposes a research agenda.FindingsAnalysis suggests increasing global awareness of the importance of services to manufacturers. However, some topics, especially related to servitization transformation, remain undeveloped.Research limitations/implicationsAlthough the authors tried to include all publications relevant to servitization, some might not have been captured. Evaluation and interpretation relied on the research team and subsequent research workshops.Practical implicationsOne of the most significant challenges for practitioners of servitization is how to transform a manufacturing organization to exploit the opportunity. This paper consolidates literature regarding servitization, identifying progress concerning key research topics and contributing a platform for future research. The goal is to inform research to result eventually in a roadmap for practitioners seeking to servitize.Originality/valueAlthough extant reviews of servitization identify themes that are examined well, they struggle to identify unanswered questions. This paper addresses this gap by focusing on servitization as a process of organizational change.
Linking QFD and the manufacturing network strategy
Authors: Scherrer Maike , Deflorin Patricia 
Published: January 2017

PurposeThe purpose of this paper is to integrate the manufacturing site and network perspectives for the purposes of strategy fulfilment, which has rarely been jointly discussed. By doing this, the site and network perspectives are broken into their constituents and linked to one another.Design/methodology/approachThe paper provides qualitative research; it conducts a comprehensive literature review and merges the results with the concept of the quality function deployment to link the relevant dimensions. The developed framework is discussed based on a single case study.FindingsThe proposed framework relates the network and site perspectives in different dimensions, which range from the strategic dimension to the network and site dimensions. The paper, furthermore, offers the groundwork of developing relationship maps of the site and network capabilities, network configuration and coordination, and the structural and infrastructural dimensions.Research limitations/implicationsThe paper contains a single case study and lacks foundation with a broader data set.Practical implicationsThe results support the decision-making process of the manufacturing network managers who assess, design, and develop their manufacturing networks and attempt to gain transparency by using different levels of analysis.Originality/valueThe paper is the first attempt to show how the different network and site capabilities contribute to strategy fulfilment, to link the configuration and coordination dimensions of the manufacturing network level, and to link the structural and infrastructural dimensions on the site level. Thus, the authors add to multilevel research in operations management because the authors provide a combined framework for the network- and site-level analysis.
Performance measurement maturity in a national set of universities
Authors: Alach Zhivan 
Published: January 2017

Purpose
Performance measurement in higher education has attracted substantial attention, often focussing on the applicability and value of performance measurement concepts to the sector. The purpose of this paper is to use components of a seven-element maturity model to examine the development of performance measurement maturity in New Zealand universities in the period 2008-2013.

Design/methodology/approach
Documentary analysis was the primary approach. A total of 48 annual reports were examined. The focus was the statement of service performance, but all surrounding material was also examined. Each annual report was subjected to a range of quantitative and semi-quantitative analyses.

Findings
Universities have shown strengths in aligning measures to strategic direction, the quality of commentary, and improvement in the use of outcomes frameworks. More variable results have been seen in the breadth and quality of measures, and most importantly, in the use of performance information to guide institutional decision-making. This lack of evolution is likely to be linked to the particular accountability relationships surrounding the universities, which while part of the public sector are semi-autonomous. It is also likely to be linked to academic organisational culture.

Originality/value
There have been few examinations of the use of performance measurement by universities, with most studies focussing less on operational practice than on broader theoretical issues. This study provides useful information about the actual use of performance measurement.
Spring is coming: WTA and tennis in China
Authors: Xu Chengli , Tian Jing , Liu Cong , Wang Yan 
Published: January 2017

Purpose
With the rapid economic development, China has been increasingly paying special attention to its sports and health industries. In October 2014, the State Council raised the goal to upscale the sports industry to the net worth of 5 trillion yuan by 2025. To gain further insights into the current development of tennis in China, especially the development of Women’s Tennis Association (WTA) tennis competitions, an interview with the director of Wuhan Opening Fabrice Chouquet and Mr Guoqing Yi of Wuahan Sport Investment Inc. was conducted. The paper aims to discuss these issues.

Design/methodology/approach
To gain further insights into the current development of tennis in China, especially the development of WTA tennis competitions, an interview with the director of Wuhan Opening Fabrice Chouquet and Mr Guoqing Yi of Wuahan Sport Investment Inc. was conducted.

Findings
The interview comprised a series of topics including motivators of tennis industries in China, the strategic position of China for WTA development, WTA choice of hosting city, effects of WTA competition events toward the hosting city, and the operation of WTA tennis competitions. Integrating the aforementioned topics with Wuhan Tennis Open, the interviewees also provided suggestions toward the future development of tennis industry in China.

Research limitations/implications
This study has several limitations that are of concern to researchers in the future. First, the interviewees of this research came from Wuhan Tennis Open. Though Mr Fabrice used to be the managing director of WTA in Asia, he only knows about women tennis in China, and his viewpoints have their own limitation. Therefore, the interviewee in the future has to be the person who could hold the opinion on tennis development in China at the macro scale. Second, the questions in the interview have a wide scale, but lack depth and penetration. For instance, the interview only relates to the motive of tennis development but does not go deeply into the relation between the above two aspects. Moreover, it mentions the problems related to the tennis development. It only concentrates on the tennis tournaments but does not discuss the tennis culture and the industry. These questions need to be considered when the authors research on the development of tennis in China in the future.

Originality/value
Through the analysis on WTA and tennis in China, the authors can understand the development of sports in China and the Chinese sports industry in recent years.
Emerging role of for-profit social enterprises at the base of the pyramid: the case of Selco
Authors: Goyal Sandeep , Sergi Bruno S. , Kapoor Amit 
Published: January 2017

Purpose
The purpose of this paper is to analyze and understand the business logic of the for-profit social enterprises targeting the basic needs of the base of the pyramid (BoP) segment. A case study of an organization offering clean energy solutions to the BoP segment has been used to illustrate the socio-economic business model of the for-profit social enterprises, which can serve the underserved needs of the BoP segment using an inclusive approach.

Design/methodology/approach
This paper analyses Selco, a social enterprise offering energy solutions to the low-income population in rural India. The qualitative case-based research involves the secondary data inputs from the online sources and primary data inputs from the field interviews with the different stakeholders at Selco.

Findings
The research findings recommend the following strategic choices for the social enterprises – focus on segmentation; field-based experimentation, innovation and prototyping; local skill-building and engagement; hybrid organizational setup; systemic behavior change orientation; customized value offerings; last-mile delivery and support; and collaboration with non-traditional stakeholders.

Practical implications
The lessons learnt through the analysis of Selco provide tools and strategies to enable the social enterprises to better understand their business model and make informed decisions resulting in the effective social interventions while remaining sustainable. The paper offers an actionable framework for creating an inclusive formal market ecosystem that is sustainable, scalable and socially relevant.

Originality/value
This study is an original contribution to the field of social entrepreneurship. It undertakes a field study of the social enterprise delivering inclusive energy solutions to the BoP segment in India. The study of Selco brings out the learnings regarding the key strategic actions, which can lead to sustainable business models for targeting the BoP segment in developing countries like India
The open source guild: creating more sustainable enterprise?
Authors: Larner Justin , Cheverst Keith , MacDonald Matthew , Hoile Cefn , Soutar Angus 
Published: January 2017

Purpose
The purpose of this paper is to report on an action research project with two emergent micro-businesses that explored how their business model connected with the principles of open source.

Design/methodology/approach
The authors first gained initial qualitative data to establish the core values of each micro-business, which the authors then explored in the context of open source and business models in two design workshops with each organisation.

Findings
The authors developed the open source guild business model, which has the elements of: building a focal micro-business with resources secured through the guild, promoting learning and development through apprenticeship, promoting shared values through a commons of experience and capturing value by protecting key intellectual property.

Research limitations/implications
This research was undertaken with two emergent micro-businesses in the North West of England. Further research will be needed to establish the wider applicability of the open source guild model.

Practical implications
The open source guild model can be a mechanism for an emergent micro-business to create a community around their values and grow their business without conventional external investment of resources.

Originality/value
This research contributes to the literature on business models based on open source and how these models can be sustainable in terms of the quadruple bottom line, which extends the triple bottom line to include personal values and meaning.
Workplace bullying complaints: lessons for “good HR practice”
Authors: Catley Bevan , Blackwood Kate , Forsyth Darryl , Tappin David , Bentley Tim 
Published: January 2017

Purpose
Current research provides an incomplete picture of the challenges facing human resource personnel (HRP) tasked with managing a workplace bullying complaint. The purpose of this paper is to provide a holistic model of the complaint management process in order to advance the theorising of HRP’s role in this important process, and the challenges they face in undertaking it.

Design/methodology/approach
Cases of workplace bullying heard before the legal system were analysed – a novel data source in research on workplace bullying. Thematic analysis was undertaken on the case determinations to identify the challenges HRP faced that prevented the resolution of the complaint.

Findings
The analysis indicated two key phases in the complaints management process with five associated challenges. The first two challenges were related to HRP’s ability to assess the substance of the complaint. HRP’s ability or inability to “sort out” conflicting accounts and to follow the process saw the complaint follow one of three “resolution pathways”. Three further challenges were associated with HRP communicating the outcome to the complainant. Failure to overcome these challenges left the complainant aggrieved at the unfairness in which their complaint had been handled – triggering legal action.

Originality/value
This paper draws on a novel data source to provide a holistic model of the complaint management process related to workplace bullying which details the various components and challenges related to HRP throughout the process. Alongside advancing theory, this research has practical value for improving HR practice.