bluuebunny/crossref_metadata_2025_split huggingface dataset:
Benchmarking of TQM practices in INGOs: a literature review
Authors: Sweis Rateb J , Mahmoud Saleh Firas Izzat , Dahiyat Samer Eid , Sweis Nadia J , Saleh Rawan Ali , Diab Hannah 
Published: January 2016

Purpose
– The purpose of this paper is to aggregate significant part of debates in the field of International Non-Governmental Organizations (INGOs) toward performance improvement by benchmarking of the Total Quality Management (TQM) practices, and to propose TQM-Benchmarking model as a seed for future research in the context of INGOs.

Design/methodology/approach
– TQM practices for INGOs were first identified based on critical synthesis of the literature for both, existing for-profit TQM literature and the INGOs field-specific quality and accountability frameworks, initiatives, and practices (Jordan introduced as an example) followed by solicitation of the opinions of experts and colleagues through personal interviews and focus group discussions to define the proposed TQM-Benchmarking model.

Findings
– TQM-Benchmarking model of six practices vital to INGOs performance are proposed by this review including leadership and management commitment, beneficiaries focus and participation, partnership management for sustainability, human resource (HR) focus, process management and learning and continuous improvement, and use of quality information.

Originality/value
– While TQM practices succeed in improving performance of for-profit organizations, this review proposed TQM-Benchmarking model with field-specific practical pillars of performance improvement in the INGOs.
Optimising NPD in SMEs: a best practice approach
Authors: Leithold Nick , Woschke Tino , Haase Heiko , Kratzer Jan 
Published: January 2016

Purpose– This study analyses new product development (NPD) processes of small- and medium-sized enterprises (SMEs). The purpose of this paper is to find successful innovation processes of SMEs on the one hand, and to reveal starting points to further improve these processes on the other.Design/methodology/approach– Data were gathered from 49 semi-structured, face-to-face interviews with German firms. From the total of 49 cases, the authors identified three manufacturing SMEs with high-performing innovation processes, whose NPD processes the authors took as best practice examples. The authors then used the design structure matrix to map these three NPD processes, and optimised the sequence by applying an optimisation algorithm.Findings– The authors determined which activities could be done sequentially, in parallel, or overlapping. The authors also scrutinised the position of dynamic milestones and demonstrated that the best-performing SMEs had flexible NPD processes, which allowed for an accelerated innovation process.Research limitations/implications– Due to the qualitative design of the investigation, the research presented was not specifically designed to draw statistical generalisations. For this reason, the results may not be applicable to all SMEs.Practical implications– The authors recommend that SMEs uncouple activities as much as possible. In this regard, the findings revealed that that especially technical and economic activities may be conducted in parallel due to their low dependence.Originality/value– The paper offers an SME-specific NPD process to optimise the innovation performance. Moreover, the findings deliver new knowledge on how the best-performing SMEs innovate.
Interpretive structural modelling of critical risk factors in software engineering project
Authors: Samantra Chitrasen , Datta Saurav , Mahapatra Siba Sankar , Debata Bikash Ranjan 
Published: January 2016

Purpose
– Success of software projects depends on identification of project risks and managing the risks in a proactive manner. Risk management requires thorough insights into interrelationship of various risk factors for proposing strategies to minimize failure rate. The purpose of this paper is to develop a comprehensive structural model to interrelate important risk factors affecting the success of software projects.

Design/methodology/approach
– Specifically, this study reveals how interpretive structural modelling helps the risk managers in identifying and understanding the interrelationship among various risk factors. A total of 23 risk factors (or risk sources) have been identified through an extensive literature review.

Findings
– Necessary modelling information has been gathered from expert through a structured questionnaire survey. Matrice d’Impacts croises-multipication appliqué an classment analysis has been employed to classify the risk factors into four clusters such as autonomous, dependent, linkage and independent based on their driving and dependence power. Risk factors with strong dependence and weak driving power need urgent attention from managerial perspective.

Originality/value
– The proposed model is useful for software managers/practitioners to address risk factors associated with complicated projects.
An empirical study for implementation of lean principles in Indian manufacturing industry
Authors: Jasti Naga Vamsi Krishna , Kodali Rambabu 
Published: January 2016

Purpose
– Lean manufacturing (LM) principles are one of the alternatives to improve manufacturing productivity, quality and customer satisfaction in Indian manufacturing industry. The purpose of this paper is to find the implementation status of LM principles across Indian manufacturing organizations through the empirical survey methodology.

Design/methodology/approach
– The survey questionnaire was developed based upon literature review conducted on LM and also considered experts suggestion in the field of LM. The survey questionnaire was sent to 753 manufacturing organization located in India. The respondent organization details have gathered from the list of Confederation of Indian Industries directory for the year 2011.The selected respondents were production managers, quality managers, sales managers, maintenance managers, CEOs of the organization. The empirical survey collected 180 filled survey questionnaires from Indian manufacturing industries.

Findings
– The study clearly identified that many manufacturing organizations were in initial transition stage and concentrating mostly in-plant operations instead of collaboration in all levels of business with suppliers and customers. The present study found that drivers for implementation of LM were customer satisfaction and organizational continuous improvement program. The present study also found that barriers to implement LM principles were employee resistance, implementing few elements of LM principles instead of the complete package of LM framework, budget constraints and lack of understanding of LM principles to shop floor managers. Finally the study concluded that Indian manufacturing organizations have to conduct continuous learning programmed to improve understanding of LM principles as well as to maintain their motivation level in apex point. The study also suggested that a systematic LM framework is needs to Indian manufacturing organizations, which will act as clear cut guiding torch to the organization managers to implement LM principles across organization.

Research limitations/implications
– The sample size of the present study was moderate number than previous studies. However the study only concentrated on manufacturing organizations across India. The results of the present study cannot generalize across all the sectors of Indian organizations.

Originality/value
– The concept of LM was very popular among developed and developing countries in the world. Many research studies were performed across world to find the status of LM implementation in their countries. Very few research studies reported the status of LM implementation in Indian manufacturing industries and those studies also with limited focus of the status of LM implementation. Hence the study presented details status of LM principles implementation in Indian manufacturing industries.
Mapping the linkage between Organizational Culture and TQM
Authors: Sinha Neena , Garg Ajay K. , Dhingra Sanjay , Dhall Neelam 
Published: January 2016

Purpose– The purpose of this paper is to examine the impact of Organisational Culture (OC) on total quality management (TQM) implementation in Indian small and medium enterprises (SMEs) in the auto component sector. Specifically; it attempts to propose a model linking OC and TQM for this sector.Design/methodology/approach– Survey method was used for data collection by targeting the whole population of 482 Indian auto component SMEs drawn from Auto Component Manufacturers Association members’ database. Out of 482, 150 completely filled questionnaires were taken for data analysis. Proposed relationships among identified dimensions of OC and TQM interventions have been validated through parameter estimation statistics and goodness-of-fit statistics using path analysis technique of structural equation modelling using AMOS 18.0.Findings– Based on the results, a culture influenced TQM model has been developed. The model demonstrates a linkage between cultural dimensions and TQM interventions, thereby suggesting that OC characterised by “openness”, “confrontation”, “trust”, “authenticity”, “proaction”, “autonomy”, “collaboration” and “experimentation” has a significant and positive impact on TQM implementation.Practical implications– The study presents many practical implications, specifically for quality managers in Indian auto component SMEs. The study has developed a culture influenced TQM model which identifies dimensions of OC that promote TQM implementation. The study also identifies various interventions of TQM in their order of significance, which can be used by SMEs in mapping the critical links between OC and TQM through this model. Thus, findings of the present study will help SMEs in this sector to move up the value chain and sustain their global competitiveness.Originality/value– The study provides a culture influenced TQM model which would assist managers in quality implementation in Indian auto component SMEs.
Empirical assessment on the liveability of cities in the Greater China Region
Authors: Tan Khee Giap , NIE Tongxin , Baek Shinae 
Published: January 2016

Purpose
– This paper aims to apply a comprehensive Liveability Cities index to rank the liveability of 100 cities in the Greater China Region. Against the backdrop of the ongoing trend of rapid and extensive urbanisation observed in China, “liveability” is being given an increasingly higher priority by the Chinese government. However, there has been no attempt to empirically measure this concept and to examine its nexus to the narrower concept of competitiveness.

Design/methodology/approach
– The index is based on 96 indicators across five environments, namely, economic vibrancy and competitiveness; environmental friendliness and sustainability; domestic security and stability; socio-cultural conditions; and political governance.

Findings
– The empirical results show that Hong Kong, Macau and cities in Taiwan generally perform well in overall liveability rankings, while first-tier cities in mainland China (Beijing, Shanghai, Guangzhou and Shenzhen) do not find a place among the top ranks.

Originality/value
– The rankings and simulation exercise aim to provide Chinese policy makers with a framework to assess the liveability of China’s cities and suggests indicative policy suggestions that can be taken to improve overall liveability.
Organisational and task factors influencing teachers’ professional development at work
Authors: Evers Arnoud T. , Van der Heijden Béatrice I. J. M. , Kreijns Karel 
Published: January 2016

Purpose– The purpose of this paper is to investigate organisational (cultural and relational) and task factors which potentially enhance teachers’ professional development at work (TPD at Work). The development of lifelong learning competencies and, consequently, the careers of teachers, has become a permanent issue on the agenda of schools worldwide. The workplace is also increasingly regarded as the place to develop these competencies.Design/methodology/approach– A model incorporating the relationships between organisational and task factors as predictor variables and TPD at Work as the dependent variable, is presented and empirically tested by a quantitative (survey research) method.Findings– The study results indicated that learning climate, social support from one’s immediate supervisor, social support from close colleagues and learning value of the function can act as important job resources for TPD at Work. Work pressure and emotional demands, on the other hand, appeared to act as job demands for TPD at Work, but also have the potential to enhance TPD at Work.Research limitations/implications– The most important limitations of the study were the cross-sectional nature of the study and the use of self-ratings only, which may imply common method bias.Practical implications– To enhance TPD at Work, it is vital for actors inside and outside schools to focus on the right working conditions (as mentioned under findings) in schools, so that teachers can learn from their job.Originality/value– Knowledge in schools and empirical research about which factors at the organisational and task level are important to enhance TPD at Work seems scarce. This research contributes to this knowledge gap.
Sustainability in the hospitality industry
Authors: Jones Peter , Hillier David , Comfort Daphne 
Published: January 2016

Purpose
The purpose of this commissioned paper is to offer some personal reflections on sustainability within the hospitality industry.

Design/methodology/approach
The paper opens by identifying sustainability as a teasing paradox for the hospitality industry and a short discussion of the characteristics of sustainability. It then explores the growing interest in corporate sustainability and offers a review of the range of academic research into sustainability within the hospitality industry literature. More generally, the authors suggest three fundamental sets of issues that currently face the industry, namely, defining sustainability within the industry, materiality and independent external assurance and sustainable consumption and the industry’s commitment to continuing economic growth.

Findings
In addressing these three sets of issues, the authors make a number of suggestions. First that definitions of sustainability within the hospitality industry can be interpreted as being constructed around business imperatives rather than an ongoing commitment to sustainability. Second that materiality and external assurance are not treated comprehensively within the industry, which undermines the credibility of the sustainability reporting process. Third that the concept of sustainable consumption and any critique of the industry’s commitment to economic growth are conspicuous by their absence in the both the research literature on sustainability and in sustainability reporting within the industry.

Practical implications
The paper suggests that the hospitality industry may need to examine how it defines sustainability, to extend its sustainability reporting to embrace materiality and external assurance and to address the issues of sustainable consumption and continuing economic growth if it is to demonstrate a worthwhile and enduring commitment to sustainability.

Originality/value
The paper provides some accessible personal reflections on sustainability within the hospitality industry and, as such, it will be of interest to academics, students and practitioners interested in the hospitality industry and more widely within the business and management community.
Towards a conceptual framework for product vision
Authors: Benassi João  Luís Guilherme , Amaral Daniel Capaldo , Ferreira Lucelindo Dias 
Published: January 2016

Purpose
– Many publications emphasize the importance of product vision and its contribution to successful product development. However, the current literature lacks a definition. The purpose of this paper is to propose a conceptual model that unites and organizes the definitions of product vision, the construct’s latent components, and demonstrates the relationship of product vision to the existing theories.

Design/methodology/approach
– The study conducted two exploratory literature reviews to find the initial key concepts, and a systematic literature review to define the product vision construct and identify its components.

Findings
– This paper proposes a framework that defines product vision through two main elements (textual and visual) and four main properties (concise, challenging, aligned with strategy, and collectively obtained).

Research limitations/implications
– While the proposed framework constructs a more precise definition of product vision, more research is required to validate the construct in practice.

Originality/value
– This paper reduces the ambiguity around the definitions of product vision employed in areas such as design management, project management, and product development by proposing an operational definition. This common and useful construct could support the communication and complementarity between these theories.
Communities of practice: control or autonomy?
Authors: Bardon Thibaut , Borzillo Stefano 
Published: January 2016

Purpose
– The purpose of this paper is to address the question of how two seemingly opposite principles – managerial control and autonomy – simultaneously affect, positively and negatively, managers’ motivation to develop together innovative practices in a community of practice (the Custoprog community).

Design/methodology/approach
– A single-case study was conducted in the Custoprog community, during which 22 semi-directive interviews with Custoprog members were conducted over a period of eight months. Members are all EuroAirport middle managers of EuroAirport (a Western Europe international airport).

Findings
– The findings highlight how Custoprog members experience the conflicting situation of enjoying some autonomy (granted by top management), while being subjected to some degree of managerial control. Our results focus on how these two opposite principles (control and autonomy) simultaneously (positively as well as negatively) affect the motivation of Custoprog members to develop innovative practices together.

Research limitations/implications
– The study is limited by the scope of the sample. Further research conducted in multiple communities of practice (CoPs) may therefore be useful for comparability purposes, and to generalize our results.

Practical implications
– We provide a set of practical recommendations to steer CoPs effectively, by achieving a delicate balance between control and autonomy.

Originality/value
– Our investigation contributes to understanding the strategic benefits of using CoPs as an informal means of developing and diffusing customer-related innovative practices.
All together now: strategy mapping for family businesses
Authors: Braun Michael , Latham Scott , Porschitz Emily 
Published: January 2016

Purpose
– This paper aims to introduce a supplementary strategic mapping tool designed specifically for family businesses. The authors extend the popular tool of strategy maps into the family business arena to address potential misalignments arising from the family imprint on a business. The resulting family enterprise strategy map (FESM) aims, both literally and figuratively, to get internal stakeholders on the same page in their pursuit of family business objectives. Using the FESM, family managers can enhance strategy design and implementation, thereby increasing the viability and longevity of their enterprises for future generations.

Design/methodology/approach
– The framework draws from previous work on strategic maps, from scholarly research on family businesses and from the authors’ experiences consulting with family enterprises. The framework addresses four distinct but interrelated perspectives requiring managerial attention: family business objectives, family alignment, family systems and family business foundation. The case of Mondavi Winery is used to illustrate the prescriptive value of the FESM.

Findings
– The FESM is meant to be used cooperatively among internal stakeholders to tease out potential challenges that can hinder the effective design and implementation of a family business strategy. The FESM makes explicit the primary objectives of the family business, prompts stakeholders to voice professional and personal ambitions in the business and brings individual risk propensities to the dialogue. Systems and activities necessary for successful strategy implementation are also underlined in the FESM. Lastly, the framework helps to identify the strategic foundation that can be leveraged to achieve the family enterprise’s objective.

Originality/value
– The value of the FESM is threefold. First, having family members and non-family managers engage in this activity can make known individual, family and non-family functions, desires and goals. In doing so, the FESM also effectively highlights misalignments among and between various internal stakeholders that may otherwise go unnoticed. Second, the FESM draws management’s attention to specific family-related resources and capabilities within the company and, just as importantly, those that need to be cultivated to achieve strategic objectives. Third, the FESM can serve as a valuable reminder during those times when family systems begin to malfunction or to diverge from intended objectives.
Scholars and learners: a case study of new library spaces at Indiana University
Authors: Dallis Diane 
Published: January 2016

Purpose
– This case study aims to describe the renovations and intended functions for rooms; explain the different design approaches implemented for the different end-user populations; provide an overview of traditional, new and non-library services for which spaces were designed; briefly explain training and planning; and describe the spaces and services that function well and those that do not. Indiana University Libraries completed two significant renovations in late 2014. They renovated the Learning Commons, which is a 27,000 square feet (SQF) facility designed to meet the needs of undergraduate students, and they created the Scholars’ Commons, which is a 15,000 SQF facility supporting graduate student and faculty research.

Design/methodology/approach
– Both spaces were thoughtfully designed to support new and traditional library services, as well as services supported by non-library units. Staff training and service planning took place during the construction process, with the goal of having outstanding services operating on opening day.

Findings
– The goal of creating flexible space was achieved, but it presents organizational and staffing challenges. Libraries seeking to create multifunctional environments must consider the practical implications of daily operation and use of such spaces.

Research limitations/implications
– This case study describes two library environments that are in their first year of operation and the assessment of the use and impact is underway. The stage of the work limits the research to be reported upon.

Practical implications
– The spaces described provide very practical information for other academic libraries that seek to renovate spaces and provide innovative services.

Originality/value
– Academic libraries that are in the planning stage of a learning space should take note of the variety of spaces, strategies for working with cavernous spaces, use of natural light and “bring-your-own-device” interior designs. In addition, the service hub model implemented in the Scholars’ Commons is a unique approach for digital scholarship centers.