bluuebunny/crossref_metadata_2025_split huggingface dataset:
Military education for non-military purposes
Authors: Sundevall Fia 
Published: April 2017

PurposeThe purpose of this paper is to explore military service-linked economic and social governing initiatives in early twentieth-century Sweden, and thereby offer a broadened understanding of educational institutions as governing arenas.Design/methodology/approachUsing the term “governing” to describe and analyse various calculated techniques of the state – and/or affiliated governing actors – to influence and direct the behaviour of conscripts in order to deal with particular economic and/or social problems, the author ask what kind of economic and social problems policymakers and social commentators of education were looking to deal with, why military service was considered a suitable means and/or setting for doing so, and what governing techniques they proposed be used. The author furthermore take in consideration the intimate links between citizenship, gender, and military service and argue that the governing initiatives analysed enables us to understand these links in partly new and a more concrete way.FindingsThe study shows that there were numerous ideas and requests amongst policymakers and social commentators of education on making use of the nation’s conscription scheme for non-military purposes as it provided the nation with a unique opportunity to reach and influence entire generations of men on the threshold of adulthood. Proposals included, e.g., the use of various forms of instruction in assorted subjects, facilitation of base libraries and an extension of the period of military service, in order to deal with economic and social problems such as, e.g., mass unemployment, alcohol abuse, elementary education deficiencies, and uneducated voters, as well as shortages of skilled personnel in particular branches of great importance for the nation’s economy.Originality/valueWhile there is a sizable and growing body of research on governing initiatives in non-military educational settings, proposed and implemented to solve various economic and social problems in society, scholars in Sweden and elsewhere have largely overlooked the use and role of military service in such undertakings. This paper seeks to redress the balance and thereby offers a broadened understanding of educational institutions as governing arenas.
Marketing education at the University of Melbourne
Authors: Ellis Robert B. , Waller David S. 
Published: April 2017

Purpose
The purpose of this paper is to analyse the early days of marketing education by observing the first “Marketing” subject in Australia, which was taught at the University of Melbourne, and comparing elements of the early subject to the introductory Marketing subject of today.

Design/methodology/approach
The information used for this study was obtained from material in the University of Melbourne Archives, including calendar entries, subject descriptions, and university announcements, as well as from interviews and correspondence with various people including those in academic and administrative positions, and former students.

Findings
The origins of university-level marketing education in Australia can be seen to have been shaped by several influences, including: the external environment of the country at that time; the areas of interest of academic staff; the availability of teaching material – textbooks, academic articles, appropriate case studies, academic research papers, etc.; the academic staff and teaching materials from the USA; and the extent to which the supporting technology of marketing had changed.

Practical implications
By observing the development in marketing education over the years, from its beginnings in Australia at the University of Melbourne, this paper shows changes in the content which assists in the understanding of what has led to how marketing is taught in Australasian universities and colleges today.

Originality/value
Marketing education research usually focusses on what is happening at the moment, so the value of this study is that it is one of the few that looks at marketing education from a historical perspective.
Recovering from conflict and uncertainty post Arab Spring
Authors: Abdelzaher Dina , Latheef Zahir , Abdelzaher Amir 
Published: April 2017

Purpose
The wave of revolutions referred to as the Arab Spring has significantly impacted organizations and contributed to market turbulence. Focusing on spiritual leadership and employee religious values as key determinants of organizational survival in Muslim-majority markets, this paper aims to provide a conceptual framework that can offset consequences of turbulence by leveraging employees’ spiritual foundations to provide a sense of optimism and collective thinking that is vital in times of uncertainty.

Design/methodology/approach
The paper reviews the state of turbulence post the Arab Spring and its impact on organizations. It discusses the literature on uncertainty and spiritual leadership, and draws from Islamic human resource literature to identify specific religious values engrained in the local culture.

Findings
A multi-staged conceptual model is presented that draws from Islamic principles of Sabr (perseverance), Tawakkul (reliance on God), Ihsan (excelling in work), Reda (acceptance of outcomes) and Al-Amal Al-Jemae’e (teamwork). The multi-staged model can help firms react effectively to turbulence while building their connection to their employee base in Muslim-majority markets.

Originality/value
The paper also advances theoretical work on organizational responses to turbulence, focusing on markets that have received significantly less scholarly attention. Drawing from local spiritual values in a part of the world where religious teachings influence both social and economic aspects of life is an untapped opportunity. It highlights an innovative and important application of religious values in a post-conflict context, and explores a conceptual model that is embedded in the local context rather than borrowing from Western-based models.
“Who will resolve this conflict if the politicians don’t?”
Authors: Uluğ Özden Melis , Cohrs J. Christopher 
Published: April 2017

Purpose
Exploring the understandings of conflict held by Members of Parliament (MPs) provides a meaningful picture of a conflict in a particular society. The aim of the study is to explore the Kurdish conflict understandings among MPs in Turkey.

Design/methodology/approach
The current research used Q methodology, which is a suitable method to identify socially shared perspectives and to identify intra- and inter-group differences, and Entman’s (1993) frame analysis to explore subjective understandings of the Kurdish conflict. Data were collected from 23 MPs from four political parties.

Findings
The analysis revealed four qualitatively distinct viewpoints: Turkish Nationalist view, Social Democratic view, Conservative-Religious view and Pro-Kurdish view.

Originality/value
This study contributes to the understanding of political parties’ perspectives on the Kurdish conflict in Turkey by representing each political party’s priorities and concerns. The meaning of these priorities and concerns, implications for conflict resolution and the usefulness of the Q methodology for exploring conflict understandings are also discussed.
Evidence-based management of Caribbean health systems: barriers and opportunities
Authors: Greaves Damian Eisenghower 
Published: April 2017

Purpose
The purpose of this paper is to explore and assess barriers and opportunities for evidence-based management (EBMgt) and decision-making in healthcare systems of the small island developing states (SIDSs) of English-speaking Caribbean.

Design/methodology/approach
The study utilized grounded theory to collect and analyze data on experiences and perceptions of 20 senior managers/leaders from seven Ministries of health in the region. It used semi-structured, in-depth interviews comprising open-ended questions. Data analysis comprised open, focused and theoretical coding.

Findings
EBMgt and decision-making is not a prominent approach taken by top officials of health systems because of internal and external barriers to its use. Indeed the absence of a culture of decision-making based on evidence pervades the public services of Caribbean island states. Notwithstanding, there are opportunities for meaningful application of this management/leadership strategy.

Originality/value
To the author’s knowledge, this is the first assessment of the application of EBMgt to health systems of SIDSs of the Caribbean. This paper is concerned with the approach to decision-making in health systems across island states and lends support to the use of evidence in decision-making and policy development. It provides useful direction for policy makers, and senior managers/leaders of these systems.
Achieving digital health sustainability: Breaking Free and CGL
Authors: Ward Jonathan , Davies Glyn , Dugdale Stephanie , Elison Sarah , Bijral Prun 
Published: April 2017

PurposeMultiple challenges remain in achieving sustainability of digital health innovations, with many failing to realise their potential due to barriers to research, development and implementation. Finding an approach that overcomes these challenges is important if society is to derive benefit from these new approaches to healthcare. Having been commissioned by local authorities, NHS Trusts, prisons, charities, and third sector providers across the UK, Breaking Free Group, who in 2010 launched Breaking Free Online (BFO), a computer-assisted therapy programme for substance misuse, have overcome many of these challenges. This has been possible through close collaborative working with partner organisations, to overcome barriers to implementation and sustainability. The paper aims to discuss these issues.Design/methodology/approachThis paper synthesises findings from a series of qualitative studies conducted by Breaking Free Group in collaboration with health and social care charity, Change, Grow, Live (CGL), which explore barriers and facilitators of implementation and sustainability of BFO at CGL. Data are analysed using thematic analyses with findings conceptualised using behavioural science theory.FindingsThis partnership has resulted in UK wide implementation of BFO at CGL, enhanced focus on digital technologies in substance misuse recovery, and a growing body of published collaborative research.Originality/valueValuable lessons have been learnt through the partnership between Breaking Free Group and CGL, which will be of interest to the wider digital health community. This paper outlines those lessons, in the hope that they will provide guidance to other digital health developers and their partners, to contribute to the continued evolution of a sustainable digital health sector.
Success factors and barriers to implementing lean in the printing industry
Authors: Ainul Azyan Zuliyanti Hanizan , Pulakanam Venkateswarlu , Pons Dirk 
Published: April 2017

Purpose
Lean principles are applied in manufacturing and service industries extensively, but its successful application in the printing industry has been poor. The purpose of this paper is to explore the factors that impede the uptake of lean in the printing industry.

Design/methodology/approach
Qualitative case study research methods were used to explore success factors and barriers to implementing lean in printing by interviewing two managers and three employees at each of two printing firms that had implemented lean to different degrees.

Findings
A number of critical success factors and barriers to implementing lean are identified. Success factors include practitioners’ understanding of lean philosophy, principles and methods, management leadership and commitment, upfront training in lean and effective communication.

Originality/value
The work contributes to empirical research on implementing lean in the printing industry. This research identified critical success and failure factors in implementing lean in this industry. Management knowledge, commitment, and support emerged as key factors. A theoretical framework is provided that proposes relationships of causality for the successful implementation of lean in this industry.
Implementation of lean production practices and manufacturing performance
Authors: Wickramasinghe G.L.D. , Wickramasinghe Vathsala 
Published: April 2017

PurposeThe purpose of this paper is to investigate the effects of lean production practices and lean duration (the duration for which lean production is in operation) on manufacturing performance.Design/methodology/approachThe survey was used as the main method of data collection. In addition to survey data collected from 1,189 respondents from export-based textile and apparel firms operating in Sri Lanka, longitudinal data were collected over a period of seven months from a firm in the study sample to corroborate the survey findings.FindingsThe findings revealed that lean production practices significantly enhance manufacturing performance. Further findings revealed the importance of the duration of lean production in operation in achieving higher levels of manufacturing performance. This provides empirical support for the contention that the adoption of lean production can only be achieved through time.Practical implicationsFindings have implications for practices of export-based textile and apparel producing countries from Asia, Latin and Central America, the Caribbean, Eastern Europe, and North Africa, which are competing intensively with each other for their market share in the global export-based textile and apparel production.Originality/valueManufacturing firms are adopting production methods and management practices to become leaner and fitter to create a new labour intensive production model that generate distinctive internal capabilities for survival and growth in international markets. Academics and practitioners in the field of manufacturing technologies will be interested in better understanding how lean production practices would enhance manufacturing performance from a non-western developing country context.
Exploring the impact of rewarded social media engagement in loyalty programs
Authors: Rehnen Lena-Marie , Bartsch Silke , Kull Marina , Meyer Anton 
Published: April 2017

Purpose
New approaches in loyalty programs try to activate membership by rewarding not just financial transactions but also customer engagement. The purpose of this paper is to analyze the effect of rewarded customer engagement on loyalty intentions and behavior by applying a social media context.

Design/methodology/approach
A field study in the mobility service industry (focus groups (n=18) and questionnaire (n=1,246)) and a laboratory experiment (n=141, 2 (rewarded engagement and transaction/rewarded transaction)×2 (low/high reward) between subjects design) were conducted to determine the effect of rewarded engagement on loyalty.

Findings
In the field study, the participants could gather loyalty points through their social media engagement. Their attitudinal loyalty to the loyalty program and the company was significantly higher than that of the loyalty members who collected points solely through transactions. This effect is especially prevalent with respect to engagements rewarded with monetary incentives and is underlined by behavioral data. The results of the laboratory experiment show that rewarded engagement positively moderates the impact of intrinsic motivation on loyalty intentions. Offering rewarded engagement in loyalty programs offsets the undermining effect of rewards.

Practical implications
Rewarding customers for social media engagement can be a beneficial way of boosting active participation in loyalty programs, but this experience should be enjoyable and self-determined.

Originality/value
The study is the first to show the impact of rewarded customer engagement on the attitudinal and behavioral loyalty of members of a loyalty program.
Providing feedback to service customers
Authors: Kim Shinyoung , Choi Sunmee , Verma Rohit 
Published: April 2017

Purpose
In services, customers’ successful performance of expected roles is critical to ensuring successful service outcomes. To help customers perform their roles better, service providers offer them feedback on their performance. To improve the design of customer feedback that contains both positive and negative messages, the purpose of this paper is to examine the order and the repetition effect of feedback message types on customer feedback satisfaction, motivation, and compliance intention, focusing on the moderating effect of customer involvement level. This paper also examines whether feedback satisfaction and motivation mediate the moderation effect of the order or repetition of feedback message type and customer involvement level on compliance intention.

Design/methodology/approach
This study employs two between-subject quasi-experimental designs: 2 (feedback message order: positive message first vs negative message first) × 2 (involvement level: high vs low) and a 2 (repeated feedback type: positive vs negative) × 2 (involvement level: high vs low). Data collection occurred through an online survey using eight health checkup scenarios. Hypotheses were tested by using MANOVA and PROCESS.

Findings
The customer involvement level moderated the effect of the presentation order of feedback message type on customer responses. With highly involved customers, offering positive feedback initially produced responses that were more favorable. With customers with low involvement, the order did not matter. The effects of feedback satisfaction and motivation as mediators in the effect of order on compliance intention were significant only with highly involved customers. The mediation effect of motivation was much stronger than that of feedback satisfaction. The repetition of a particular feedback type took effect only with customers with low-involvement level. Compared to the no-repetition condition (positive-negative), when positive feedback was repeated (positive-negative-positive), motivation increased. Compared to the no-repetition condition (negative-positive), when negative feedback was repeated (negative-positive-negative), feedback satisfaction and compliance intention decreased. In terms of mediating effect, only feedback satisfaction was a meaningful mediator and only when negative feedback was repeated to low-involvement customers.

Originality/value
This study contributes to research by extending feedback studies in services to include a consideration of the order and repetition of feedback message types as design variables; it contributes practically by suggesting how to design feedback for better customer responses such as feedback satisfaction, motivation, and compliance intention.
Does one size fit all? New service development across different types of services
Authors: Jaakkola Elina , Meiren Thomas , Witell Lars , Edvardsson Bo , Schäfer Adrienne , Reynoso Javier , Sebastiani Roberta , Weitlaner Doris 
Published: April 2017

Purpose
The extant new service development (NSD) literature tends to assume that the key practices for NSD identified in one context apply for all services, and has failed to sufficiently consider differences in NSD between service types. The purpose of this paper is to explore the nature of NSD across different service types.

Design/methodology/approach
An extensive, cross-sectoral survey was conducted in seven countries. Data from 1,333 NSD projects were analyzed to empirically derive a service typology and examine if and how different types of services vary in terms of NSD resources, practices, methods, and results.

Findings
Based on six service characteristics, the study identifies four service types: routine-intensive, technology-intensive, contact-intensive, and knowledge-intensive services. The study also identifies specific NSD resources, practices, methods, and results that are prevalent across the service typology. The evidence indicates that the use of advanced practices and methods differs dramatically between service types.

Practical implications
The paper enables practitioners to expand their current understanding on NSD by providing insights into the variability of NSD across service types. The results suggest that either service-type-specific models or a configurable model for NSD should be developed.

Originality/value
This study provides one of the first empirically derived service typologies for NSD. The study demonstrates that NSD resources, practices, methods, and results differ across service types, thereby challenging the “one size fits all” assumption evident in current NSD research.
Effects of deer on woodland structure revealed through terrestrial laser scanning
Authors: Eichhorn Markus P. , Ryding Joseph , Smith Martin J. , Gill Robin M. A. , Siriwardena Gavin M. , Fuller Robert J. 
Published: April 2017

Summary

Terrestrial laser scanning (TLS) captures the three‐dimensional structure of habitats. Compared to traditional methods of forest mensuration, it allows quantification of structure at increased resolution, and the derivation of novel metrics with which to inform ecological studies and habitat management.

Lowland woodlands in the UK have altered in structure over the last century due to increased abundance of deer and a decline in management. We compared whole‐canopy profiles between woodlands with high (>10 deer km−2) and low deer density (c. 1 deer km−2), and in stands with and without records of management interventions in the last 20 years, providing a test case for the application of TLS in habitat assessment for conservation and management.

Forty closed‐canopy lowland woodlands (height range 16·5–29·4 m) were surveyed using TLS in two regions of the UK, divided into areas of high‐ and low‐deer abundance, and between plots which had been recently managed or were unmanaged. Three‐dimensional reconstructions of the woodlands were created to document the density of foliage and stem material across the entire vertical span of the canopy.

There was a 68% lower density of understorey foliage (0·5–2 m above‐ground) in high‐deer woodlands, consistent in both regions. Despite this, total amounts of foliage detected across the full canopy did not differ between deer density levels. High‐deer sites were 5 m taller overall and differed in the distribution of foliage across their vertical profile. Managed woodlands, in contrast, exhibited relatively minor differences from controls, including a lower quantity of stem material at heights from 2 to 5 m, but no difference in foliage density. All main effects were replicated equally in both regions despite notable differences in stand structures between them.

Synthesis and applications. Terrestrial laser scanning allows ecologists to move beyond two‐dimensional measures of vegetation structure and quantify patterns across complex, heterogeneous, three‐dimensional habitats. Our findings suggest that reduction of deer populations is likely to have a strong impact on woodland structures and aid in restoring the complex understorey habitats required by many birds, whereas management interventions as currently practiced have limited and inconsistent effects.