bluuebunny/crossref_metadata_2025_split huggingface dataset:
Examining customer-oriented positive deviance intentions of retail employees
Authors: Fazel-e-Hasan Syed Muhammad , Mortimer Gary , Lings Ian , Drennan Judy 
Published: July 2019

PurposeOccasionally, retail employees “break the rules” in order to help customers. Currently, there is little research on the mechanisms by which a sales assistants’ positive deviance intentions help them attain specific personal and organisational goals. The purpose of this paper is to examine one mechanism, hope, which develops employees’ deviance intentions to provide benefits to the customer, themselves and the organisation.Design/methodology/approachA survey captured responses from 270 frontline employees from the retail and services sector. AMOS 23 was used to conduct measurement, path and mediation analyses.FindingsThis study highlights the role of employee hope in developing employees’ positive deviance intentions, and improving perceptions of organisational performance. Results demonstrate that the direct positive impact of hope on positive deviance intention was significant. Furthermore, positive deviance intention was found to positively impact employee goal attainment and perceived organisational performance. The authors’ employee hope model offers a better understanding of positive outcomes of employee deviance, suggesting that retail managers should invest resources to build strong employee–organisation relationships.Originality/valueThis is the first study to empirically demonstrate that employee hope can explain how customer-oriented positive deviance intentions help employee goal attainment and improve their perceptions of organisational performance.
Effects of 3D vs 2D interfaces and product-coordination methods
Authors: Sina Ahmad Saquib , Wu Juanjuan 
Published: July 2019

Purpose
The purpose of this paper is to examine the effects of product display based on colour, discount and brand on retail pleasure, arousal, flow, perceived merchandise quality, time spent, satisfaction and patronage intentions in both 3D and 2D interfaces. This study uses the flow theory and stimulus-organism-response framework to understand the effects of product coordination methods and interface dimensions on consumers’ emotional, cognitive and behavioural outcomes.

Design/methodology/approach
This study conducted a 2 (interface: 3D and 2D) × 3 (product coordination method: colour, discount and brand) between-subjects experimental design. The coordination of display refers to the way products are arranged based on similar properties, such as similar colour, discount or brand. 3D stores were designed using Mockshop, a 3D virtual retailing software. A total of 144 US female college students from various universities participated in the study.

Findings
The findings showed that the 3D interface produced higher flow, satisfaction, time spent and patronage intention than the 2D interface. Also, among the six display scenarios, participants who were in the colour-coordinated 3D store showed the highest levels of emotional, cognitive and behavioural outcomes except for retail pleasure and arousal.

Originality/value
This study investigates product display based on colour, discount and brand in both 3D and 2D interfaces. Although product coordination methods have been tested in 3D stores in previous studies, they have not been compared with their effects in the 2D interface such as online shopping sites. Therefore, this study fills in this gap in the literature, which can guide retailers in making the right decisions for visuals.
Architectural marketing capabilities of exporting ventures
Authors: Theoharakis Vasilis , Angelis Yannis , Batsakis Georgios 
Published: July 2019

Purpose
The importance of architectural marketing capabilities (i.e. marketing planning and implementation) in exporting ventures has been recognised. However, extant literature has not taken into account the explicit roles and required synergy between the exporter and their foreign distributor in delivering these capabilities. Drawing from the resource-based theory, the purpose of this paper is to examine the complementarity of distributor implementation capability and market orientation with exporter planning capability.

Design/methodology/approach
The study was carried out using a survey. Data were collected from 147 Greek exporters who replied to our questionnaire and the hypotheses were tested using the full information maximum likelihood estimation procedure.

Findings
The results support the hypotheses about the importance of exporter planning capability on financial performance and the complementary role of distributor market orientation. Further, the authors find that the distributor’s implementation capability partially mediates the impact of the exporter’s planning capability on financial performance.

Originality/value
This study contributes to a better understanding about the complementarity of exporter and distributor capabilities. It demonstrates the crucial role of the distributor in the deployment of architectural capabilities for the export venture: the distributor’s market orientation and implementation capability have the final say in achieving higher levels of export performance.
High precise and zero-cost solution for fully automatic industrial robot TCP calibration
Authors: Cakir Mustafa , Deniz Cengiz 
Published: July 2019

Purpose
The purpose of this study is to present a novel method for industrial robot TCP (tool center point) calibration. The proposed method offers fully automated robot TCP calibration within a defined cycle time. The method is applicable for large-scale installations due to its zero cost for each robot.

Design/methodology/approach
Precise and expensive measuring equipment or specially designed reference devices are required for robot calibration. The calibration can be performed by using only one plane plate in this method, and the calibration procedure is defined step by step: the robot moves to the target plane position. Then, the TCP touches the plane and the actual robot configuration is recorded. Then robot moves back into position and the same step is repeated for a new sample. Alternatively, the robot can be stationary and the plane can be moved towards the robot TCP. TCP is calculated by processing the difference of the contact points recorded at different positions. The process is fully automated. No special equipment is used. The calculations are very simple, and the robot controller can easily be realized.

Findings
The conventional manual robot TCP calibration process takes about 15 min and takes more time in case of the high accuracy. The proposed method reduces this time to less than 3 min without operator support. Practical tests have shown that TCP calibration can be performed with 0.1-0.6 mm of accuracy. This solution is an automated process and does not require special installation and it also has approximately zero cost. For this reason, this study recommends using the proposed solution widely in areas where even one or hundreds of robots are located.

Research limitations/implications
In this study, the data were directly taken from the robot controller without using any special measuring equipment. The industrial robot used in the tests has no absolute calibration. The classical “four-point method” was used for reference TCP data. It is the initial acceptance that this process conducted with extreme care and by using a needle-tipped tool will not produce exact values. It was observed that deviation of the TCP from a fixed point in reorient motions was not more than 0.5 mm. This method has been validated for different bits. The pilot works for different robot applications in Ford Otosan Gölcük Plant have been completed and dissemination has started.

Originality/value
Although the approach uses is clear and simple, it is surprising that the calculation of TCP using plane equations has so far not been mentioned in the literature. The disadvantage of using either fixed point or sphere as a reference is that the TCP cannot automatically guide to the target. This problem was overcome with the use of a larger target plane plate and the process was fully automated. The proposed method can be widely used in practical applications.
Design, analysis and experiment of an eight-wheel robotic vehicle with four-swing arms
Authors: He Miaolei , Ren Changji , He Jilin , Wu Kang , Zhao Yuming , Wang Zhijie , Wu Can 
Published: July 2019

Purpose
Excellent obstacle surmounting performance is essential for the robotic vehicles in uneven terrain. However, existing robotic vehicles depend on complex mechanisms or control algorithms to surmount an obstacle. Therefore, this paper aims to propose a new simple configuration of an all-terrain robotic vehicle with eight wheels including four-swing arms.

Design/methodology/approach
This vehicle is driven by distributed hydraulic motors which provide high mobility. It possesses the ability to change the posture by means of cooperation of the four-swing arms. This ensures that the vehicle can adapt to complex terrain. In this paper, the bionic mechanism, control design and steering method of the vehicle are introduced. Then, the kinematic model of the center of gravity is studied. Afterward, the obstacle surmounting performance based on a static model is analyzed. Finally, the simulation based on ADAMS and the prototype experiment is carried out.

Findings
The experiment results demonstrate that the robotic vehicle can surmount an obstacle 2.29 times the height of the wheel radius, which verifies the feasibility of this new configuration. Therefore, this vehicle has excellent uneven terrain adaptability.

Originality/value
This paper proposes a new configuration of an all-terrain robotic vehicle with four-swing arms. With simple mechanism and control algorithms, the vehicle has a high efficiency of surmounting an obstacle. It can surmount a vertical obstacle 2.29 times the height of the wheel radius.
District offices fostering educational change through instructional leadership practices in Australian Catholic secondary schools
Authors: Wilkinson Jane , Edwards-Groves Christine , Grootenboer Peter , Kemmis Stephen 
Published: July 2019

PurposeThe purpose of this paper is to examine how Catholic district offices support school leaders’ instructional leadership practices at times of major reform.Design/methodology/approachThe paper employs the theory of practice architectures as a lens through which to examine local site-based responses to system-wide reforms in two Australian Catholic secondary schools and their district offices. Data collection for these parallel case studies included semi-structured interviews, focus groups, teaching observations, classroom walkthroughs and coaching conversations.FindingsFindings suggest that in the New South Wales case, arrangements of language and specialist discourses associated with a school improvement agenda were reinforced by district office imperatives. These imperatives made possible new kinds of know-how, ways of working and relating to district office, teachers and students when it came to instructional leading. In the Queensland case, the district office facilitated instructional leadership practices that actively sought and valued practitioners’ input and professional judgment.Research limitations/implicationsThe research focussed on two case studies of district offices supporting school leaders’ instructional leadership practices at times of major reform. The findings are not generalizable.Practical implicationsPractically, the studies suggest that for excellent pedagogical practice to be embedded and sustained over time, district offices need to work with principals to foster communicative spaces that promote explicit dialogue between teachers and leaders’ interpretive categories.Social implicationsThe paper contends that responding to the diversity of secondary school sites requires district office practices that reject a one size fits all formulas. Instead, district offices must foster site-based education development.Originality/valueThe paper adopts a practice theory approach to its study of district support for instructional leader’ practices. A practice approach rejects a one size fits all approach to educational change. Instead, it focusses on understanding how particular practices come to be in specific sites, and what kinds of conditions make their emergence possible. As such, it leads the authors to consider whether and how different practices such as district practices of educational reforming or principals’ instructional leading might be transformed, or conducted otherwise, under other conditions of possibility.
Antecedents and consequences of attitude contagion processes: the example of apparel brand fan pages
Authors: Hsu Li-Chun 
Published: July 2019

Purpose
This study aims to investigate the social, utilitarian and hedonic benefits associated with a brand behavioral performance from an attitude contagion theory perspective. An integrated empirical model was constructed to identify the antecedents and consequences of consumer attitude contagion.

Design/methodology/approach
Data were obtained from 609 members of Facebook apparel brand fan pages using purposive sampling. Structural equation modeling was used to validate the proposed theoretical model.

Findings
Social, utilitarian and hedonic benefits could be used to explain the effects of attitude contagion on various relationships. Attitude contagion factors partially mediate exogenous factors and the behavior of brand fans. Regarding the attitude contagion effect, perceived community attitude and attitude toward fans’ sponsored recommendation posts have stronger explanatory powers for attitude toward products than for attitude toward brands. Specifically, attitude toward brands can indirectly influence members’ purchase intention through brand recall. The proposed model exhibited desirable goodness-of-fit.

Practical implications
The findings can give brand community managers insight into the development of consumer attitude contagion and assist companies to improve their community management.

Originality/value
This study contributes to multiple perspectives in the literature regarding social, utilitarian and hedonic benefits and adopted an extension viewpoint to explain that the formation of consumer attitude is a complex process.
Non-medical health centers – directions for service researchers
Authors: Glover Troy Daniel , Parry Diana Catharine 
Published: July 2019

PurposeThe purpose of this paper is to provide directions for research on non-medical health service and servicescapes by building off Rosenbaum’s study of social support for men at a resource center for testicular cancer.Design/methodology/approachThis paper cites literature and introduces directions for future research.FindingsThis paper contains insights on non-medical health services and servicescapes, including the salience of social connection for coping, the need to connect with others who are experiencing the same health issue, the relevance of place and face-to-face contact, the role of leisure in drawing people together and the need to look at these environments critically.Originality/valueThis viewpoint provides insights to anyone interested in transformative service research, particularly those who apply this approach to study health-care services.
Nursing shared governance at hospitals – it’s Finnish future?
Authors: Kanninen Taina Hannele , Häggman-Laitila Arja , Tervo-Heikkinen Tarja , Kvist Tarja 
Published: July 2019

PurposeThe purpose of this study is to describe council structure, its benefits, supportive and obstructive factors and developmental needs as a part of shared governance in a university hospital.Design/methodology/approachThis is a descriptive study, where semi-structured interviews with 12 nurses was conducted in 2014 and documents from 75 council meetings from 2009 to 2014 were gathered and analyzed. Qualitative content analysis method was used on the data.FindingsThe study hospital has been developing nursing shared governance with unique structure and processes of councils. Professors and university researchers act as chair and members are voluntary nursing staff. The factors supporting the councils are nurse managers’ support, enthusiastic personnel and neighboring university. The factors obstructing the councils are lack of time, understanding and skills. The work of the councils benefits the organization by improving patient care, harmonizing nursing practices and informing decision-making. The council’s developmental needs were more visibility, concentration into everyday problems and interprofessionality.Research limitations/implicationsApplying nursing shared governance structures into an organization improves the professional practice environment of nursing personnel.Practical implicationsThe study hospital has its own, unique council structure. It did not cover the whole hospital or all of the nursing personnel, but it is already producing promising results. It should be given an official status and more support from nurse managers, and it should be developed into an inter-professional discussion. The results presented here indicate that shared governance, even, in its early stage, contributes positively to the quality of care, harmonizes nursing practices and informs decision-making. Applying shared governance structures into an organization improves the professional practice environment of nursing personnel. The study showed concrete supporting and obstructing factors that should be notified in nursing leadership.Originality/valueDespite the extensive empirical studies on nursing shared governance, there is very little research on councils in the Scandinavian countries.
The impact of political risk on real estate investment: evidence from the Scottish “neverendum”
Authors: Jones Colin 
Published: July 2019

Purpose
The purpose of this paper is to consider the role of political risk in real estate and to specifically examine the implications in Scotland of continuing uncertainty caused by political events.

Design/methodology/approach
The primary research links the political timeline around the Scottish independence referendum in 2014 to time series of a combination of individual investment transactions, measures of sentiment from investment agents and yields. The analysis distinguishes between UK and overseas investors.

Findings
The political risk over six years ebbed and flowed with the changing probability of constitutional change but ultimately it has been a cumulative dampener on investment in Scotland. An element of the political risk can be deemed to be specific risk linked to UK institutional fund mandates that stems from concerns about possible forced sales with independence. In addition political risk is in the eye of the beholder with overseas investors in Scotland unfazed by the prospects of independence.

Practical implications
The short-term impact on investment of the Scottish “neverendum” is very similar to that for independence. The consequences are depressed investment and development that seem set to continue at least until the constitutional hiatus begins to be resolved.

Originality/value
This is the first study to explicitly examine the impact of political uncertainty on the real estate sector.
Effects of 7,8‐dihydroxyflavone on rat jejunal dynamics subjected to ischaemia–reperfusion injury
Authors: Ma Li , Qu Zhiqiang , Luan Xiao , Jiang Xiuli , Pan Rongfang , Zhao Ting , Ma Xuan , He Baoguo 
Published: July 2019

SummaryIt is known that 7,8‐dihydroxyflavone (7,8‐DHF), a synthetic agonist specific for TrkB, promotes intestinal cholinergic contraction. However, after intestinal ischaemia–reperfusion (IR) injury, how 7,8‐DHF affects intestinal contractile dynamics is unknown. In this study, an IR injury model was prepared with rats subjected to 45 minutes clamping of the superior mesenteric artery. The IR injury decreased postoperative food intake and body weight, delayed defecation time, lowered intestinal propulsive rate and decreased cholinergic contraction of jejunal muscle strips, indicating the occurrence of injured jejunal contraction after IR. Feeding rats with 7,8‐DHF improved these intestinal activities injured by IR, which exhibited the in vivo effect of 7,8‐DHF. To explore its molecular mechanism, the expression and phosphorylation of TrkB, PLC γ1, Akt, and ERK1/2 in the jejunal strips were examined with western blots. The IR injury significantly decreased the expression and phosphorylation levels of all factors studied here. However, 7,8‐DHF feeding specifically enhanced the phosphorylation of TrkB, PLC γ1 and Akt factors in both sham‐ and IR‐operated rats, indicating that 7,8‐DHF may have activated TrkB which then activated its downstream PLC γ1 and Akt. Finally, we found that 7,8‐DHF augmented cholinergic receptor M3 expression somehow. These results imply a possibility that 7,8‐DHF might be capable of alleviating the jejunal contractile damage caused by IR through activation of TrkB and augmentation of M3 expression.
Microbial, physico‐chemical and sensory characteristics of mango juice‐enriched probiotic dairy drinks
Authors: Ryan Jessica , Hutchings Scott C , Fang Zhongxiang , Bandara Nandika , Gamlath Shirani , Ajlouni Said , Ranadheera C Senaka 
Published: July 2019

This study aimed to determine whether mango juice can improve the viability of probiotics in a fermented dairy‐based beverage whilst maintaining its quality characteristics. Formulations containing Lactobacillus acidophilus La‐5 culture, whole cow's milk and varying concentrations of mango juice (0%, 10%, 20%, 30% and 40% (w/w)) were produced and stored for five weeks at 4 °C. Results showed that probiotic viability was enhanced with the addition of 10% mango juice. Additionally, this formulation improved probiotics tolerance when exposed to in vitro gastrointestinal digestion. According to the sensory analysis, beverage sensory scores improved as levels of mango juice increased from 20% to 40%.