bluuebunny/crossref_metadata_2025_split huggingface dataset:
Corporate image no longer leads to customer satisfaction and loyalty: a Malaysian perspective
Authors: Moorthy Krishna , Chun T’ing Loh , Ai Na Seow , Tze Ching Chew , Yuin Loong Lee , Sze Xian Lim , Wei Ling Teoh 
Published: June 2018

Purpose
This paper aims to study the factors that influence customer loyalty toward the internet service providers in Malaysia. The five factors used are corporate image, perceived quality, perceived value, price fairness and promotion. The mediating variable of this study is customer satisfaction, while customer loyalty is the study variable.

Design/methodology/approach
The primary data collection has been done by distributing survey questionnaires to 338 internet users in Malaysia. The data collected have been analyzed with SAS software.

Findings
The results showed that perceived quality has the strongest influence on customer satisfaction toward internet service providers in Malaysia. However, corporate image has no relationship with customer satisfaction toward internet service providers in Malaysia. Furthermore, customer satisfaction has a significant and positive relationship to customer loyalty toward the internet service providers in Malaysia.

Originality/value
European Customer Satisfaction Index has been adopted and combined with price fairness and promotion as a new research model that other researchers may look into it further. This research may also serve as a guide to internet service providers as they may learn about the underlying factors that affect the satisfaction and loyalty of customers and which factor has the strongest impact.
Sustainability reporting practices in US and UK: an empirical comparison
Authors: Bhatia Aparna , Tuli Siya 
Published: June 2018

Purpose
This paper aims to investigate and compare the sustainability reporting practices of companies in the two most successful Western economies, the USA and the UK, as per Global reporting initiative framework.

Design/methodology/approach
Content analysis has been applied on a sample of 136 companies listed on the Stock Exchanges of the USA and the UK (USA – NASDAQ 100, 100 companies and Amex major market index, 20 companies; UK – FTSE 100, 100 companies). It uses descriptive statistics and independent sample t-test to identify significant comparisons.

Findings
The findings of the study suggest that the level of sustainability reporting is almost similar in the USA and the UK. It is somewhat low in both the countries. Overall mean disclosure score is 39.1 per cent in case of the USA followed by UK with 34.5 per cent. The result of independent sample t-test shows that these differences are not significant.

Practical implications
Sustenance is not a grave issue in both the USA and the UK. Thus, sustainability reporting is a voluntary practice in both these countries. Even then these countries are fostering in the field of sustenance and sensitizing the developing nations towards its need and relevance. The present study would provide developing countries a base and understanding of need based rules for moving on the path of sustenance.

Originality/value
The USA and the UK are the two most successful Western economies. However, not even a single study was found while reviewing the literature that studied and compared the sustainability reporting practices of these two leading developed countries.
Credit risk and banking stability: a comparative study between Islamic and conventional banks
Authors: Ferhi Afifa 
Published: June 2018

Purpose
This paper aims to evaluate the credit risk of Islamic and conventional banks and its relationship with the capital in 14 countries of the Middle East and North Africa region. To do this, a sample of 58 Islamic banks and 89 conventional banks during the 2005-2015 period was used.

Design/methodology/approach
In fact to measure the difference between Islamic banks and their conventional counterparts in terms of credit risk, the generalized method of moments is used.

Findings
The results showed that the conventional model has a higher credit risk than the Islamic one. These results also showed that the larger an Islamic bank is, the higher its credit risk will be to get closer to that of conventional banks.

Originality/value
This investigation is based on actual data for each bank available in the Bank-Scope database provided by the Van Dijik office (2013). It should be noted that almost all the recent empirical studies interested in the world banking sector essentially use this database.
Classical analysis of preloaded bolted joint load distributions
Authors: Welch Michael 
Published: June 2018

Purpose
The purpose of this paper is to develop the understanding of how external loads are reacted through preloaded bolted joints and the interaction of the joint elements. The paper develops ideas from how to do an analysis to understanding the implications of the results.

Design/methodology/approach
Classical methods of analysis are applied to preloaded bolted joints, made with multiple bolts. The paper considers both the detailed analysis of bolts stresses, fatigue analysis and load-based design analysis, to demonstrate the structural integrity of preloaded bolted joints.

Findings
In preloaded joints the external tensile axial load and moments are mainly supported by changes in contact pressure at the faying surface. Only a small proportion of the external loads produce changes in bolt tensile stress. The bolts have a significant mean stress but experience a low working stress range. This low stress range is a factor in explaning why preloaded bolted joints have good fatigue performance.

Practical implications
In many cases the methods presented are adequate to demonstrate the structural integrity of joints. In some cases finite element methods may be more appropriate, and the methods discussed can be used in the validation process.

Originality/value
The paper brings together a number of concepts and links them into a practical design analysis process for preloaded bolted joints. Interpretation of results, within the context of design standards, is provided.
Adoption of internet of things (IOT) based wearables for healthcare of older adults – a behavioural reasoning theory (BRT) approach
Authors: Sivathanu Brijesh 
Published: June 2018

Purpose
The purpose of this paper is to utilize the novel approach of applying the behavioral reasoning theory (BRT) to examine the adoption of internet of things (IoT) based wearables for the healthcare of older adults and it aims to understand the relative effect of “reasons for” and “reasons against” adoption of IoT-based wearables for health care among older adults.

Design/methodology/approach
The hypothesized relationships were established using the BRT and empirically tested using a representative sample of 815 respondents. The data were analyzed using the PLS-SEM method.

Findings
The findings of this study demonstrate that adoption intention of IoT-based wearables for the health care of older adults is influenced by “reason for” and “reason against” adoption. The finding shows that “reasons for” adoption are ubiquitous, relative advantage, compatibility and convenience and “reasons against” adoption are usage barrier, traditional barrier and risk barrier. Value of “openness to change” significantly influences the “reasons for” and “reasons against” adoption of IoT-based wearables.

Research limitations/implications
This cross-sectional study is conducted only in the Indian context and future research can be conducted in other countries to generalize the results.

Practical implications
This research highlighted both the adoption factors—“for” and “against,” which should be considered while developing marketing strategies for IoT-based wearables for health care of older adults. Adoption of IoT-based wearables for healthcare of older adults will increase when marketers endeavor to minimize the effects of the anti-adoption factors.

Originality/value
This is a unique study that examines the adoption of IoT-based wearables for healthcare among older people using the BRT, by probing the “reasons for” and “reasons against” adoption in a single framework.
Personal reactions to sexual assault disclosures made by female clients diagnosed with serious mental illness
Authors: Strauss Swanson Charlotte , Schroepfer Tracy 
Published: June 2018

Purpose
Mental health practitioners working with female clients diagnosed with a serious mental illness (SMI) often face client disclosures of sexual assault. Research has shown that practitioners’ responses can be complicated by the diagnosis and lack of professional training; however, less is known about the role their personal factors may play. The purpose of this paper is twofold: to further understanding of practitioners’ personal reactions and investigate how these reactions affect their professional response.

Design/methodology/approach
Nine mental health practitioners participated in face-to-face interviews, in which they were asked to describe their personal reactions when faced with a disclosure and to discuss how these reactions influence client assessment, treatment and referral.

Findings
The study results show that lacking training, practitioners expressed feelings of uncertainty, fear and worry about how best to respond without causing further harm. Findings serve to inform future training to support practitioners and, as a result, improve care and treatment for this population.

Originality/value
This study is unique because it explores the personal reactions mental health practitioners’ experience when responding to disclosures of sexual assault among women diagnosed with an SMI and how these reactions may impact their professional response.
Linear and non-linear analysis on two-dimensional steel frame under different temperatures
Authors: N. Parthasarathi , K.S. Satyanarayanan , M. Prakash , V. Thamilarasu 
Published: June 2018

Purpose
Progressive collapse because of high temperatures arising from an explosion, vehicle impact or fire is an important issue for structural failure in high-rise buildings.

Design/methodology/approach
The present study, using ABAQUS software for the analysis, investigated the progressive collapse of a two-dimensional, three-bay, four-storey steel frame structure from high-temperature stresses.

Findings
After structure reaches the temperature results like displacement, stress axial load and shear force are discussed.

Research limitations/implications
Different temperatures were applied to the columns at different heights of a structure framed with various materials. Progressive collapse load combinations were also applied as per general service administration guidelines.

Originality/value
This study covered both steady-state and transient-state conditions of a multistorey-frame building subjected to a rise in temperature in the corner columns and intermediate columns. The columns in the framed structure were subjected to high temperatures at different heights, and the resulting displacements, stresses and axial loads were obtained, analysed and discussed.
Collective social enterprises for social innovation
Authors: Rey-García Marta , Calvo Nuria , Mato-Santiso Vanessa 
Published: June 2018

Purpose
Cross-sector partnerships (CSPs) are one type of collective social enterprise that has gained importance as a vehicle for social innovation (SI). The purpose of this paper is to understand the sources of the competitive advantage of CSPs as a strategic option for SI.

Design/methodology/approach
The authors propose a conceptual framework that integrates two interrelated dimensions of CSP competitiveness – resources and coordination – and their corresponding indicators. Then, the authors apply it to an in-depth case study through qualitative enquiry of a large CSP in the field of work integration during its formation and implementation stages (2012–2016). The authors employ a case study design with process tracing methods for increased validity, analyzing structured data from multiple sources (documentary, in-depth interviews with field experts and key decision-makers in coordinating partner organizations, direct observations) through narrative and visual mapping strategies.

Findings
Results illustrate the dynamic interaction between the key dimensions and factors that shape the potential and limitations of CSPs for SI and evidence three types of tensions which management influences partnership outcomes: hierarchical/horizontal commitment; competition/collaboration; and managerial efficiency/social transformation.

Originality/value
This research highlights the pivotal role of product development for the organizing of SI in a CSP context and proposes a conceptual framework that paves the way for future research on the sources of competitive advantage of CSPs, facilitating the assessment of their performance in terms of socially innovative outcomes.
A VIKOR-based approach for the ranking of mathematical instructional videos
Authors: Acuña-Soto Claudia Margarita , Liern Vicente , Pérez-Gladish Blanca 
Published: June 2018

Purpose
In the last years, the use of free-online instructional videos has gained popularity among educators and students. Its success is mainly based on the provision of fast and inexpensive access to educational contents which can be consulted at the own convenience of students, all over the world. Free-online platforms as YouTube offer access to more than ten million instructional videos. The purpose of this paper is to assess and rank the educational quality of free-online instructional videos from a multidimensional perspective.

Design/methodology/approach
In this paper, the authors propose a MCDM approach based on a compromise ranking method, VIKOR. The approach integrates a normalization process which is especially suitable for situations where the nature of the different decision-making criteria is such that it does not allow homogeneous aggregation.

Findings
With the proposed normalization approach, the initial valuations of the alternatives with respect to the criteria are transformed in order to reflect their similarity with a given reference point (ideal solution). The normalized data are then integrated in a VIKOR-based framework in order to obtain those mathematical videos closer to the ideal video from the instructors’ perspective.

Originality/value
The ranking of instructional videos based on their quality from an educational multidimensional perspective is a good example of a real decision-making problem where the nature of the criteria, qualitative and quantitative, implies heterogeneous data. The proposed IS-VIKOR approach overcomes some of the problems inherent to this real decision-making problem.
A chance constraint based low carbon footprint supply chain configuration for an FMCG product
Authors: Aggarwal Remica 
Published: June 2018

PurposeGreen supply chain management and new product innovation and diffusion have become quite popular and act as a rich source of providing competitive advantage for companies to trade without further deteriorating environmental quality. However, research on low-carbon footprint supply chain configuration for a new product represents a comparably new trend and needs to be explored further. Using relatively simple models, the purpose of this paper is to demonstrate how carbon emissions concerns, such as carbon emission caps and carbon tax scheme, could be integrated into an operational decision, such as product procurement, production, storage and transportation concerning new fast-moving consumer goods (FMCG) product introduction.Design/methodology/approachThe situation titled “low-carbon footprint supply chain configuration problems” is mathematically formulated as a multi-objective optimization problem under the dynamic and stochastic phenomenon concerning receiver’s demand requirements and production plant capacity constraints. Further, the effects of demand and capacities’ uncertainties are modeled using the chance constraint approach proposed by Charnes and Cooper (1959, 1963).FindingsVarious cases have been validated using the case example of a new FMCG product manufacturer. To validate the proposed models, data are generated randomly and solved using optimization software LINGO 10.0.Originality/valueThe attempt is novel in the context of considering the dynamic and stochastic phenomenon with respect to demand center’s requirements and manufacturing plant’s capacity constraints with regard to the low-carbon footprints supply chain configuration of a new FMCG product.
Using structural equation modeling: patterns and trends of publications in Brazilian journals
Authors: Rivera Jorge Ramón D’Acosta , Jacomossi Rafael Ricardo , Barrichello Alcides , Morano Rogerio Scabim 
Published: June 2018

Purpose
The purpose of this paper is to analyze patterns and trends of articles that present the use of structural equation modeling (SEM) and that were published in several Brazilian journals. In addition, this paper maps the institutions where the authors of the identified articles are affiliated, and discusses aspects of searching the articles in journals’ archives and other scientific databases.

Design/methodology/approach
The work used bibliometrics, which is one of the forms of evaluation and measurement of information flows in scientific knowledge, using mathematical and statistical methods.

Findings
The study showed an exponential growth in using SEM in several areas in recent years, with predominance in marketing. Most of the publications were produced by authors from institutions such as USP, FGV and UFRGS, but most authors published only one article using SEM. Almost all published articles used one of the three most common software, especially AMOS®. Surprisingly, many articles did not mention the software used, indicating methodological flaw.

Practical implications
Weaknesses were found regarding the search for articles in the different sources used, indicating that, for literature reviews, the research should be conducted in several databases in a complementary way and not alternatively. This fact becomes critical especially when expressions in languages other than Portuguese were used. This situation suggests an aggravating lack of visibility for the Brazilian scientific community since the articles are less likely to be found.

Originality/value
The paper shows that among the various techniques of multivariate data analysis used in the field of administration, SEM has gained prominence being operationalized using specific software.
Excessive social networking sites use and online compulsive buying in young adults: the mediating role of money attitude
Authors: Pahlevan Sharif Saeed , Yeoh Ken Kyid 
Published: June 2018

Purpose
This paper aims to investigate the effect of excessive use of social networking sites on online compulsive buying, and whether this effect is mediated by the dimensions of money attitude (i.e. power-prestige, distrust and anxiety) in young Malaysian adults.

Design/methodology/approach
A correlational cross-sectional, questionnaire-based design was adopted. A total of 1,155 university students completed an online survey. A parallel multiple mediator model was then developed and tested using covariance-based structural equation modeling.

Findings
Excessive use of social media had a positive effect on money attitude dimensions and online compulsive buying. Also, power-prestige and anxiety dimensions of money attitude mediated the positive effect of excessive use of social networking sites on online compulsive buying.

Practical implications
Several implications for the parents of young adults, institutions of higher learning as well as banks that provide services to these youths have been suggested.

Originality/value
Little is known about the effect of excessive use of social media on compulsive online buying and the mechanisms behind it. This study contributes to the literature by testing the mediating role of money attitude in the effect of use of social networking sites on online compulsive buying.
Establishment of COS‐JC cells persistently producing archetype JC polyomavirus
Authors: Nukuzuma Souichi , Nukuzuma Chiyoko , Kameoka Masanori , Sugiura Shigeki , Nakamichi Kazuo , Tasaki Takafumi , Hidaka Koushi , Takegami Tsutomu 
Published: June 2018

ABSTRACTJC polyomavirus (JCPyV) is the causative agent of progressive multifocal leukoencephalopathy (PML), a demyelinating disease of the central nervous system in immunocompromised patients. Archetype JCPyV circulates in the human population. There have been several reports of archetype JCPyV replication in cultured cells, in which propagation was not enough to produce high titers of archetype JCPyV. In this study, we carried out cultivation of the transfected cells with archetype JCPyV DNA MY for more than 2 months to establish COS‐7 cells (designated COS‐JC cells) persistently producing archetype JCPyV. Moreover, JCPyV derived from COS‐JC cells was characterized by analyzing the viral propagation, size of the viral genome, amount of viral DNA, production of viral protein, and structure of the non‐coding control region (NCCR). Southern blotting using a digoxigenin‐labeled JCPyV probe showed two different sizes of the JCPyV genome in COS‐JC cells. For molecular cloning, four of five clones showed a decrease in the size of complete JCPyV genome. Especially, clone No. 10 was generated the large deletion within the Large T antigen. On the other hand, the archetype structure of the NCCR was maintained in COS‐JC cells, although a few point mutations occurred. Quantitative PCR analysis of viral DNA in COS‐JC cells indicated that a high copy number of archetype JCPyV DNA was replicated in COS‐JC cells. These findings suggest that COS‐JC cells could efficiently propagate archetype JCPyV MY and offer a useful tool to study persistent infection of archetype JCPyV in a kidney‐derived system.