bluuebunny/crossref_metadata_2025_split huggingface dataset:
Comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model
Authors: Haverila Matti , Haverila Kai , Arora Mehak 
Published: September 2019

Purpose
The purpose of this study is to compare satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model and to examine the relationships in the model in terms of service experience to better understand customer needs.

Design/methodology/approach
The data used in this study were derived from a survey conducted among wineries in British Columbia, Canada. Analysis of survey results using the partial least squares structural equation modeling was undertaken. Sample size was 402.

Findings
The findings show that the SERVQUAL constructs that had the most impact on customer satisfaction and dissatisfaction were tangibility and assurance. Somewhat surprisingly, the perceived value for money construct was not significantly related to customer satisfaction but was significantly related to repurchase intent. Furthermore, all SERVQUAL constructs, except the reliability construct, were significantly related to customer satisfaction.

Originality/value
This study provides an overview of how wineries can improve their services to increase the number of satisfied customers.
The students’ readiness to engage with mobile learning apps
Authors: Camilleri Mark Anthony , Camilleri Adriana Caterina 
Published: September 2019

Purpose
A relevant literature review suggests that today’s children are increasingly immersing themselves in ubiquitous technologies, including interactive media and digital games. Therefore, this paper aims to investigate the primary school students’ intrinsic and extrinsic motivations toward learning via gameplay through their mobile devices, at home and at school.

Design/methodology/approach
This study was carried out among primary school students in a small European state. It used valid and reliable measures that comprised the technology acceptance model’s key constructs. However, the empirical investigation also explored the students’ perceived enjoyment and social influences, as plausible antecedents for their behavioral intention to engage with the educational applications (apps).

Findings
The findings reported that there were strong correlations between the students’ perceived usefulness of the mobile technologies and their behavioral intention to use them for their learning. The results also indicated that there was no significant relationship between the perceived ease of use and the children’s enjoyment in engaging with the educational apps that were used at school.

Originality/value
To the best of the authors’ knowledge, there is no other study in academia that has explored the children’s technology acceptance, normative pressures and their intrinsic motivations to use mobile learning technologies in the context of primary education. Therefore, this contribution opens future research directions, as this study can be replicated in other contexts.
A strategic managerial approach to corporate sports hospitality: the case of Belgian football
Authors: Balliauw Matteo , Verlinden Thomas , De Croocq Lisa , Fobe Aline , Van Den Spiegel Tomas 
Published: September 2019

PurposeCorporate sports hospitality (CSH) is a relationship marketing tool whereby customers and other stakeholders are invited by a company buying CSH from a club to attend a sports event. The CSH product involves premium seating and optional services such as catering. This industry has been perceived to be in decline, especially in times of economic downturn. The purposes of this paper are a quantification of the CSH industry’s value and the development of a formal CSH management process for both companies and clubs.Design/methodology/approachA case study from the highest division in Belgian football (soccer) is conducted, involving interviews and quantitative data collection as the primary data source, in addition to secondary data and insights from the literature. As opposed to literature, this paper uses a holistic approach, combining the perspective of the club and the CSH buying company with attention for customers.FindingsCSH returns account for an important share of club revenues (>10%), despite the smaller market compared to the American major sports leagues. Since a club experiences the strongest competitive impact from substitutes and other clubs in the league, and CSH is often managed on anad hocbase, disposing of a formal management process is crucial for both clubs and companies. For companies buying CSH, not only return on investment but also return on other objectives matters. Moreover, CSH is at least as effective to deepen existing business relationships as to create new ones.Research limitations/implicationsThe paper provides clubs and companies with a theoretic background and practical key performance indicators (KPIs) to base their managerial decisions on. Although external validity to other Belgian venue-based sports can reasonably be assumed, translating the findings to other countries or non-venue based sports requires caution.Originality/valueLittle academic research about the CSH industry is available. Specific KPIs to define objectives and measure output, as well as feedback loops for clubs and companies, are developed. The proposed CSH management process follows the same high-level steps, but with different specific actions per actor, leading to a better understanding of similarities and differences of both processes, and a better co-creation of the CSH event.
The mediating effect of satisfaction on trust-commitment and relational outcomes in manufacturer–supplier relationship
Authors: Mungra Yogesh , Yadav Prabhat Kumar 
Published: September 2019

PurposeThis study aims to investigate the effect of commitment and trust on satisfaction and sequential effect of satisfaction on relational outcomes (i.e. performance and governance cost) in a manufacturer–supplier relationship. Authors of this paper explore the relationship quality parameters such as trust, commitment and satisfaction and its effect on improving the performance and reducing the governance cost between the partners, as well as the effect of relationship duration on the antecedents and relational outcomes.Design/methodology/approachBased on the conceptual framework developed by authors, hypotheses were formulated, to test the effect of trust and commitment to performance and governance cost through the mediating effect of satisfaction in the manufacturer–supplier relationship. Data were collected from 196 manufacturers from the western part of India, through a structured questionnaire, and collected quantitative data were analyzed through structural equation modeling.FindingsThe analysis of the sample of 196 manufacturers suggests a positive relationship between satisfaction and commitment and between satisfaction and trust. The study suggests that increased satisfaction lowers governance cost as well as suggests a positive relationship between satisfaction and performance in a manufacturer–supplier relationship. As a relationship grows in an early stage, relationship performance improves, and as the relationship matures, the relationship performance diminishes.Practical implicationsFindings suggest that managers in business and industrial markets shall focus on commitment in the relationship rather than just trust that leads to satisfaction. It also suggests that a higher level of satisfaction enhances the performance and reduces the governance cost in a manufacturer–supplier relationship.Originality/valueThis research makes four contributions: first, it enquires the direct impact of trust and commitment to a manufacturer’s satisfaction; second, it investigates the indirect impact of trust on a manufacturer’s satisfaction through commitment in the relationship; third, it investigates the mediating satisfaction between trust-commitment and relationship outcomes (relationship performance and governance cost); fourth, the research shows the impact of relationship duration regarding the relational outcomes and the dimensions of relationship quality into a short-term and long-term relationship. It also uniquely suggests that the presence of commitment has a catalytic effect on satisfaction. Research offers managerial implication to increase the performance and to reduce the governance cost in the relationship.
Co-creation of value-in-use through big data technology- a B2B agricultural perspective
Authors: Jayashankar Priyanka , Johnston Wesley J. , Nilakanta Sree , Burres Reed 
Published: September 2019

Purpose
This paper aims to discuss the concepts of co-creation and value-in-use with a specific focus on big data technology in agriculture. The authors provide a unique narrative of how farmers experience co-creation and value-in-use in monetary and non-monetary forms.

Design/methodology/approach
The qualitative study is based on semi-structured interviews with mid-Western farmers. The constant comparative method was used for coding the data. Results were analyzed through open and axial coding, and matrix queries helped establish linkages between different concepts via NVivo 12.

Findings
The paper provides rich insight into co-creation through direct and indirect interaction, autonomous co-creation and epistemic, monetary and environmental value-in-use in the digital agriculture sector. Interestingly, co-creation through indirect interaction gives rise to epistemic value-in-use. Also, value-co-destruction can undermine co-creation, while relational actors and the concept of psychological ownership are very relevant to the process of co-creation.

Research limitations/implications
The authors build on the extant literature on co-creation in knowledge-intensive B2B sectors with the unique findings linking different forms of co-creation with value-in-use.

Practical implications
The findings on co-creation and value-in-use are beneficial to diverse agriculture stakeholders such as farmers, agriculture technology providers, extension agents and policymakers. Agricultural technology providers can determine how to make the co-creation process more meaningful for farmers and also create suitable technology tools that enrich farmers’ knowledge about crop management. Agricultural stakeholders can learn how to develop big data analytic tools and marketing narratives to maximize value-in-use and pre-empt value co-destruction.

Social implications
The research can impact policy, as it addresses a very relevant issue of how farmers relate to big data technology amidst growing consolidation and privacy concerns in the digital agriculture sector.

Originality/value
Our work is both theoretically and contextually relevant. We incorporate elements of service-dominant and customer-dominant logic while analyzing farmers’ perspectives of co-creation and value-in-use.
Theory of advice as an information object targeted at an unmade decision
Authors: Flynn Allen J. 
Published: September 2019

PurposeThe purpose of this paper is to advance an understanding of the concept of advice and its relationship to documents, information and knowledge.Design/methodology/approachA conceptual analysis of a sample of 48 relevant advice studies and two books, directly informed by documentation and information theories, was conducted to find out how researchers have approached advice conceptually since 1940. Further gains in understanding advice came from analyzing its relationship with environmental uncertainty.FindingsResearchers have studied advice in the context of human-human, machine-machine and information and communication technology-intermediated interactions. Advice has been conceptualized and categorized in many different ways. Over time, conceptualizations of advice have broadened and become more general. In this light, it is theorized that advice is as an information object targeted at an unmade decision. This conceptualization of advice permits situated and momentary advice documents. A newly developed content-based framework of advice leads to an advice typology with four content-based categories of best possible advice: correct answers, probabilities, possibilities, and acknowledgments of the unknown.Research limitations/implicationsThe refined advice theory, content-based advice framework and related typology of advice contributed here are small steps toward improved clarity about the nature of advice. These findings are limited in their focus to advice theory and advice categorization.Practical implicationsScholars, practitioners and information system developers may reconsider advice theory and make use of the content-based framework and related advice typology in their work. These contributions will help advice-givers and the developers of advice-giving information systems and advice networks to provide better advice.Originality/valueThis paper fills a need for a clear and straightforward overall conceptualization of advice that accounts for advice documents and is informed by how advice has been previously conceptualized in multiple scientific fields.
Perceived university support, entrepreneurial self-efficacy, heterogeneous entrepreneurial intentions in entrepreneurship education
Authors: Shi Liangxing , Yao Xinying , Wu Wenqing 
Published: September 2019

Purpose
The study clarifies the relationship between students’ perceptions of university support and heterogeneous entrepreneurial intentions in the Chinese context. It proposes a new construct with the classification of growth- and independence-oriented intentions and examines the moderating role of the Chinese sense of face. This study aims to enrich entrepreneurship education research by incorporating cultural factors.

Design/methodology/approach
The study uses a questionnaire survey to examine the research hypotheses. Further, the authors collected data from 374 students from Mainland China and applied a regression analysis.

Findings
The study clarifies the positive relationship between perceived university support and growth-oriented/independence-oriented entrepreneurial intentions. Further, it proposes the differences in the moderating role of the Chinese sense of face in the relationships between entrepreneurial self-efficacy and growth- and independence-oriented intentions.

Research limitations/implications
Because of the chosen method, the study results may lack generalizability. Hence, future studies are encouraged to test the proposed hypotheses.

Practical implications
The study results have important implications for entrepreneurship education development.

Social implications
The study is conducted against the background of the “mass entrepreneurship and innovation” policy in China and combines country-specific characteristics to enrich entrepreneurial education and social entrepreneurship.

Originality/value
This study fulfills the intention to examine the influence of cultural factors on entrepreneurship education and identify the heterogeneous entrepreneurial intentions in a single construct.
A multi-criteria assessment of alternative sustainable solid waste management of flexible packaging
Authors: Pongpimol Somying , Badir Yuosre F. , Erik Bohez L.J. , Sukhotu Vatcharapol 
Published: September 2019

Purpose
The purpose of this paper is to examine the issues affecting end of life (EOL) management of flexible packaging. It focuses on Sustainable Solid Waste Management by using multi-criteria decision making, analytic network process (ANP), and Strengths, Weaknesses, Opportunities, and Threats (SWOT).

Design/methodology/approach
Data were collected from 33 expert stakeholders, though a series of interviews and questionnaires. The subject seven aspects were applied from integrated sustainable waste management with 19 sub-criteria identified. Criteria were prioritized by using ANP and SWOT to the internal and external environments of organizations directly responsible for waste management.

Findings
The five most important factors in the management of flexible packaging waste include: techniques for waste management, material and design, management support, legislation and rule, and environmental care and environmental health, respectively. Solutions addressing flexible packaging waste were identified, including reuse and recycle, waste to energy, biopolymers, new innovative materials and material recovery.

Research limitations/implications
Data were derived from the national authorities and large companies. The findings may not represent local authorities and small-scale manufacturers. Future research should be conducted, in order to investigate and focus around small manufacturing enterprises.

Practical implications
The findings provide a strategic framework for policy makers and industrial manufacturers. The benefits of this will enable them to address flexible packaging waste, by using qualitative and quantitative criteria.

Originality/value
This is the first paper developing a multi-criteria assessment model to specifically manage EOL flexible packaging, a possible pioneering piece of research in this field.
Flesh-and-blood knowing
Authors: Bispo Marcelo de Souza , Gherardi Silvia 
Published: September 2019

Purpose
This paper aims to offer a perspective to interpret qualitative data drawing on the introduction of the notion of “embodied practice-based research”.

Design/methodology/approach
Drawing on a comprehensive literature review to support a meta-theoretical approach, we developed a theoretical essay.

Findings
The body is not only a field of studies but a mean of study as well. The embodied practice-based research is an inquiry style to access the tacit texture of social action and cognition.

Practical implications
Embodied practice-based research may impact qualitative researchers’ education and the way to report methodological proceedings and data report.

Originality/value
The core contribution of the paper is the introduction of a new research style able to change how researchers’ bodies may be used in qualitative management research.
Managing risk in green building projects: toward a dedicated framework
Authors: Javed Nida , Thaheem Muhammad Jamaluddin , Bakhtawar Beenish , Nasir Abdur Rehman , Khan Khurram Iqbal Ahmad , Gabriel Hamza Farooq 
Published: September 2019

Purpose
The formal application of project risk management (PRM) in green building projects is still an emergent part of project management. The purpose of this paper is to provide a conceptual PRM framework that increases the probability of success in green building projects by minimizing unexpected events.

Design/methodology/approach
This paper interprets the related literature and uses the opinion of green building experts. It exposes some pertinent elements needed for structuring the PRM framework and suggests some mitigation actions for high-ranked risks. It also performs ex-post analysis on a case study to practically validate the proposed framework.

Findings
It is found that high initial cost, lack of experienced contractors and subcontractors, consideration of lifecycle inflation and experience in green building project management are the most significant risks. To address them, the framework proposes a rigorous selection of contractors, provision of financial incentives from the government, setting of a time buffer to accommodate legal process and development of a deliberate proactive financial model.

Originality/value
This paper contributes to the body of knowledge and practice by providing a reasonable strategy for employing the PRM framework capable of effectively managing risk in green building projects to keep organizations competitive within the business environment. The overall aim of this study is to contribute to the further development of the area of risk assessment and risk management from a knowledge-based perspective.
Key genes and pathways in tumor‐educated dendritic cells by bioinformatical analysis
Authors: Ma Chenglong , Su MingMing , Shen Kai , Chen Jie , Ning Yongling , Qi Chunjian 
Published: September 2019

AbstractSpecific tumor microenvironment signaling might prevent the maturation of dendritic cells (DCs) with tolerogenic and immunosuppressive potential accounting for antigen‐specific unresponsiveness in the lymphoid organs and in the periphery. In the present study, dendritic cells treated with LLC lung cancer cell or 4T1 breast cancer cell culture supernatants significantly down‐regulated the expression of co‐stimulatory molecules MHC‐II, CD40, CD80, but up‐regulated the inhibitory molecule PD‐L1/L2, VISTA, and increased the messengerRNA levels of interleukin (IL)‐6, arginase I, and IL‐10, but decreased tumor necrosis factor‐α and IL‐12a. RNA was isolated from the dendritic cells with or without tumor supernatant stimulation and RNA sequencing was done. Then the differential expression genes were sorted, the candidate genes were analyzed and pathway enrichment analysis was done, and the associated protein–protein interaction network (PPI) was established. After integrated bioinformatical analysis, 405 (279 up‐regulated and 126 down‐regulated) consistently differential expression genes were identified. Using gene ontology and pathway analysis, it was found that differential expression genes were mainly enriched in the immune response, cell–cell interaction, hemostasis, and cell surface interactions with the vascular wall. The PPI data demonstrated that 236 nodes were classified with 1072 edges, and the most remarkable three modules involved 53 central node genes associated with cell survival, cell‐substrate adhesion, chemotaxis, migration, immune response, and complement receptor mediated signaling pathway. These findings revealed the immune status of dendritic cells in the tumor environment.
Conversations between people with aphasia and speech pathology students via telepractice: A Phase II feasibility study
Authors: Finch Emma , Lethlean Jennifer , Rose Tanya , Fleming Jennifer , Theodoros Deborah , Cameron Ashley , Coleman Adele , Copland David , McPhail Steven M. 
Published: September 2019

AbstractBackgroundSpeech pathology students can experience low confidence when communicating with people with aphasia. Communication partner training (CPT) is one method to increase confidence and skills when communicating with people with aphasia. There is a paucity of research exploring the effects of delivering CPT to students via technology, such as telepractice.AimsTo explore the feasibility (acceptability, demand, implementation, practicality, limited efficacy) of a conversation with a person with aphasia via telepractice as part of a CPT programme with speech pathology students. A secondary aim was to explore the effects of feedback from the people with aphasia (i.e., patient feedback) on students’ perceived confidence and proficiency in communicating with people with aphasia.Methods & ProceduresA Phase II feasibility study design was used, where both quantitative and qualitative data were collected. A total of 33 speech pathology students attended a lecture about the strategies used to communicate effectively with people with aphasia. They then participated in a 10‐min conversation via videoconferencing with a person with aphasia 1 week later. Students were randomly allocated to patient feedback or no patient feedback conditions. They completed a custom designed questionnaire pre‐ and post‐conversation.Outcomes & ResultsThe study had a low recruitment rate but good retention. The programme was delivered as intended. Students reported that they found the conversations to be a positive but challenging experience. Post‐conversation, statistically significant increases were found in students’ self‐rated confidence communicating with people with aphasia, proficiency at engaging in an everyday conversation and proficiency obtaining a case history (all p < 0.001). There were no significant differences for these ratings between the groups according to feedback condition (all p > 0.01).Conclusions & ImplicationsCPT involving a conversation with a person with aphasia via telepractice is feasible and can provide a valuable learning experience for students. Further research is required.