bluuebunny/crossref_metadata_2025_split huggingface dataset:
Towards Industry 4.0
Authors: Ardito Lorenzo , Petruzzelli Antonio Messeni , Panniello Umberto , Garavelli Achille Claudio 
Published: July 2018

PurposeThe purpose of this paper is to present a comprehensive picture of the innovative efforts undertaken over time to develop the digital technologies for managing the interface between supply chain management and marketing processes and the role they play in sustaining supply chain management-marketing (SCM-M) integration from an information processing point of view.Design/methodology/approachPatent analysis and actual examples are used to carry out this study. In detail, first, the authors identify the subset of enabling technologies pertaining to the fourth industrial revolution (Industry 4.0) that can be considered the most relevant for effective SCM-M integration (i.e. Industrial Internet of Things, Cloud computing, Big Data analytics and customer profiling, Cyber security). Second, the authors carry out a patent analysis aimed at providing a comprehensive overview of the patenting activity trends characterizing the set of digital technologies under investigation, hence highlighting their innovation dynamics and applications.FindingsThis research provides insightful information about which digital technologies may enable the SCM-M integration. Specifically, the authors highlight the role those solutions play in terms of information acquisition, storage and elaboration for SCM-M integration by relying on illustrative actual examples. Moreover, the authors present the organisations more involved in the development of digital technologies for SCM-M integration over time and offer an examination of their technological impact in terms of influence on subsequent technological developments.Originality/valueSo far, much has been said about why marketing and supply chain management functions should be integrated. However, a clear picture of the digital technologies that might be adopted to achieve this objective has yet to be revealed. Thus, the paper contributes to the literature on SCM-M integration and Industry 4.0 by highlighting the enabling technologies for the Industry 4.0 that may particularly serve for managing the SCM-M interface from an information processing perspective.
Managing the exploration-exploitation paradox in healthcare
Authors: Gastaldi Luca , Appio Francesco Paolo , Corso Mariano , Pistorio Andrea 
Published: July 2018

PurposeThe purpose of this paper is to understand how digital technologies can help healthcare organisations and improve the exploration-exploitation paradox over time. The authors explore inputs, processes and outcomes of implementing digital transformation programs and advance four testable propositions.Design/methodology/approachThe authors conducted multiple case studies with embedded units of analysis: digital transformation processes; hospitals; and regional healthcare systems. Primary sources come from 107 semi-structured interviews with key informants within 14 Italian hospitals between 2009 through 2011.FindingsThree complementary paths emerge as fundamental to balance exploratory and exploitatory efforts in healthcare: assets digitalisation within hospitals; digitally based process integration; and disruptive decision-making through analytics. Intra- and inter-path characteristics are discussed to show how digital transformation can both move hospital within the exploration-exploitation space.Research limitations/implicationsBy its very nature, this study is exploratory. Notwithstanding the number of cases and interviews, its generalisability is limited.Practical implicationsDigital transformation programs are fundamental to resolve the tensions raised by the exploration-exploitation paradox. Their implementation leads to better performance (cost reductions, quality improvements). A framework is provided for practitioners to make better decisions.Originality/valueThis study sheds new light on how digital technologies are actually adopted and adapted in healthcare contexts. It does it by entailing a longitudinal perspective.
Do labour unions mitigate labour conflicts in China’s manufacturing firms?
Authors: Fan Hanbing , Dong Yiming , Hu Dezhuang , Luo Lianfa 
Published: July 2018

PurposeThis paper aims to examine whether labour unions influence labour conflicts and this mechanism is different in China compared with other countries.Design/methodology/approachThis paper uses the data from the China Employer–Employee Survey that interviewed 1,208 firms and 10,087 workers in 2016 as the measurement of variables, and it uses Logit regression model to do the empirical research.FindingsUnions cannot significantly influence labour conflicts. More active unions and unions whose leaders are appointed by the firms’ management are associated with a higher incidence of labour conflicts.Originality/valueThis paper finds a new mechanism that explains the relationship between unions and labour conflicts. The existing literature states that unions may increase labour conflicts via “monopoly power” and may also mitigate labour conflicts via “voice mechanisms”. This paper’s findings show that the positive correlation between unions and labour conflicts may be explained by the lack of “voice mechanism” rather than “monopoly power”. The findings imply that labour unions should represent the interest of workers to mitigate the increasing labour conflicts.
Hidden potentials in open-loop supply chains for remanufacturing
Authors: Kalverkamp Matthias 
Published: July 2018

PurposeThe circular economy grows in popularity in sustainability-oriented environments. Remanufacturing contributes to circularity though it faces challenges regarding reverse supply chains (SCs). Literature focusses on closed-loop supply chains (CLSCs) for reverse flows of products. However, alternative SCs and different market actors provide used components (cores) for remanufacturing through “open-loops”. The purpose of this paper is to investigate the influence of independent actors on core supply and how especially middlemen implement supplier relationship management to address supply shortages in automotive remanufacturing.Design/methodology/approachThe study follows a qualitative research approach to compare remanufacturing SCs in Europe and North America. The analysis aims to identify managerial leverage to reduce supply shortages.FindingsReduction of information asymmetries and transaction costs is crucial for “open-loop supply chains” to compete with more integrated CLSCs. The study identifies an e-procurement solution that addresses these issues and helps to increase the supply through “open-loops”. Furthermore, regulation may hinder or facilitate supply.Research limitations/implicationsIt needs to be further investigated to what extent e-procurement and supplier relationship management can reduce shortages. Middlemen who can collaborate with the research would provide further research opportunities.Practical implicationsIf supplier relationship management adapts to the requirements of remanufacturing, it can increase the supply potential through “open-loop” SCs. The e-procurement solution could serve SCs beyond automotive remanufacturing. Policy makers need to revise legislation hindering these SCs.Originality/valueThe study provides novel findings regarding independent actors, their supplier relationship management and their potential to reduce shortages in independent SCs for remanufacturing.
Identification of the similarities and differences of logistics controller, manager and specialist
Authors: Dobroszek Justyna , Mourao Paulo , Grzesiak Lena 
Published: July 2018

PurposeThe purpose of this paper is to demonstrate the similarities and differences of occupational identity among logistics managers, controllers and specialists.Design/methodology/approachAfter a thorough review of the literature, the authors opted for desk research and content analysis of job advertisements for these three occupations as the major research method, focusing on a sample of 60 Polish and German advertisements.FindingsThe analysis of these data confirmed that the three occupations have their own identity (although there is a certain closeness between controllers and managers), but, from a holistic perspective of logistics management considering current trends in logistics, these three occupations should be integrated as a whole.Originality/valueThis has been the first paper comparing ads focused on logistics professionals in two relevant European economies in terms of logistics development: Poland and Germany.
High commitment human resource practices and employee behavior: a multi-level analysis
Authors: Nam Jungmin , Lee Hwansoo 
Published: July 2018

PurposeThe purpose of this paper is to examine the relationship between high commitment human resource practices (HCHRPs), conceptualized at the workplace level and employees’ attitudes, including affective commitment (AC) and turnover intention (TI). The study also tests the moderating role of cooperative labor–management relations (CLMR) between HCHRPs and organizational trust (OT).Design/methodology/approachBased on social exchange theory and trust commitment theory, the authors build a research model that explains employee behavior and empirically prove the model by using samples of 407 employees from South Korea. This study uses hierarchical linear regression and cross-level hypotheses based on hierarchical linear modeling.FindingsThe results demonstrate the positive impact of HCHRPs on an AC and TI, through OT. However, no moderating effect of CLMR between human resource management (HRM) practices and OT is observed.Originality/valueFew theory-based studies test the direct linkage between HRM practices and outcomes. This study is designed with a multi-level research method to provide a conceptually comprehensive and deeper understanding of how HRM practices work in an organization by testing the relationship between organizational practices and employees’ outcomes.
From outsider to insider: how creative professional service firms internationalise
Authors: McQuillan Deirdre , Scott Pamela Sharkey , Mangematin Vincent 
Published: July 2018

PurposeThe management of reputation and status is central to creative professional service firms (CPSFs) rendering the internationalisation process a particular challenge. The authors build on arguments that internationalisation requires moving from outsidership to insidership within client networks and focus on how CPSFs build signals about quality to start this process. The paper aims to discuss these issues.Design/methodology/approachThe exploration draws from the international business, professional services and organisational status bodies of literature. A multiple case study design was developed comprising ten Irish architecture firms. In-depth semi-structured interviews were conducted.FindingsThe findings clarify how relationships start in the internationalisation process through signal building about quality. This allows CPSFs to join client networks moving from outsidership to insidership. The findings systemise three different approaches for CPSFs: from outsidership to insidership within a local market network, within a global industry network and within a global project network.Research limitations/implicationsResearch within other sectoral and geographical contexts could support transferability of the findings.Practical implicationsThe study has implications for international business strategies as it identifies multiple paths to relevant network insidership and the tactical responses managers can use to achieve this.Originality/valueThe authors believe that incorporating signal-building mechanisms into the internationalisation process is a novel approach to theorizing about how CPSFs move from outsidership to insidership. The authors offer important theoretical insights into the international business, professional service firm and organisational status literatures. CPSF business leaders should benefit as it helps them to focus on a portfolio of signal-building approaches that can start the internationalisation process.
Gamification in aquarium context
Authors: Tan Wee Kheng 
Published: July 2018

PurposeThe purpose of this paper is to consider issues related to gamification through the non-game aquarium context and explore how the intention of aquarium visitors to play a game that imparts knowledge about marine animals and promotes the conservation of these animals is influenced by visitors’ attitudes toward marine animals, motivations to visit the aquarium and perceptions of the game’s benefits.Design/methodology/approachThis study surveyed individuals who have visited Taiwan’s National Museum of Marine Biology and Aquarium at least once in the past three years and who use smartphones. They were shown a description of a hypothetical game scenario that they were asked to imagine to be available while at the aquarium. The partial least squares method was used to analyze the data from 225 returns.FindingsThe study shows that gamification can satisfy a visitor’s desire to learn and enjoy the aquarium simultaneously. Gamification is limited by the visit motivation and the attitudes toward marine animals that visitors bring with them. The usefulness of gamification is limited when visitors desire relaxation during the visit.Originality/valueThis study considers the application of gamification in the context of aquariums and the tourism field and the non-technology-related antecedents to the use of gamification. Gamification is not silver bullet for every situation, and a good understanding of potential users is important for its success and targeting of players. The importance of intrinsic benefits over extrinsic benefits is confirmed. Thus, this study addresses several gaps in the gamification literature.
Autism and virtual reality head-mounted displays: a state of the art systematic review
Authors: Bradley Ryan , Newbutt Nigel 
Published: July 2018

PurposeThe use of virtual reality (VR) technologies in the education of autistic children has been a focus of research for over two decades. It is argued that this form of technology can provide authentic “real world” contexts that target social and life skills training in safe, controllable and repeatable virtual environments. The development of affordable VR head-mounted displays (HMD), such as Google cardboard and Oculus Rift, has seen a renewed interest in their use for a wide range of applications, including the education of autistic individuals. The paper aims to discuss these issues.Design/methodology/approachA systematic search of electronic databases focussing on empirical studies on the use of VR-HMD for children and adults on the autism spectrum was undertaken.FindingsA review of the literature identified a limited number of studies in this field characterised by differences in the type of application, technology used and participant characteristics.Research limitations/implicationsWhilst there are some grounds for optimism, more research is needed on the use of this technology within educational settings to ensure robust recommendations can be made on the implementation, use and sustainability of this approach.Originality/valueThis paper is the first to consider the evidence base for the use of VR-HMD technology to support the needs of the autistic population.
Humanitarian logistics research for the care of refugees and internally displaced persons
Authors: Oloruntoba Richard , Banomyong Ruth 
Published: July 2018

PurposeThis “thought paper” is written by the special issue editors as a part of the five papers accepted and published in response to the special issue call for papers on logistics and SCM in the context of relief for refugees and internally displaced persons (IDPs) in theJournal of Humanitarian Logistics and Supply Chain Management. The purpose of this paper is to introduce the special issue on “refugee logistics” and analyse the nature and challenges of displacement from a displaced person’s perspective. The paper also argues for a more critical appreciation of the role and value that research in logistics, operations and supply chain management (LOSCM) can play in the delivery of services and care for refugees and IDPs from the perspective of preparedness and logistics planning of humanitarian organisations. The paper further outlines basic challenges to undertaking innovative, boundary pushing valuable and impactful research on “refugee logistics” given the difficult ideological, political and policy context in which “refugee logistics research” will be undertaken. The paper also advocates for more critical research in humanitarian logistics (HL), that explicitly acknowledges its ontological, epistemological and methodological limitations even when ethically sound. The paper concludes by suggesting a future research agenda for this new sub-field of humanitarian logistics research.Design/methodology/approachConceptual paper utilising viewpoints, literature reviews as well as original ideas and thoughts of the authors.FindingsThe new field of “refugee logistics research” is important. It has been neglected in humanitarian logistics research for too long. Hence, there needs to be more research in this sub-field of humanitarian logistics.Research limitations/implicationsThis is a “thought paper”. It is the basic conceptual ideas of the authors. While it is not based on empirical work or data collection, it is based on a comprehensive literature research and analysis.Social implicationsThis paper advocates for the universal human rights of IDPs and refugees and their dignity, and how LOSCM can contribute to upholding such dignity.Originality/valueIt contributes indirectly to logistics policy and refugee policy as well as logistics service quality and advocacy for human rights and human dignity.
The influence of quality on satisfaction and customer loyalty with an importance-performance map analysis
Authors: Carranza Rocío , Díaz Estrella , Martín-Consuegra David 
Published: July 2018

Purpose
The purpose of this study is to verify the existence of loyalty among fast-food customers and its dependence on fast-food service quality, comprising service quality, food quality and store atmosphere. This study also examines the direct and mediating role of constructs such as satisfaction and trust in creating loyalty in fast-food restaurants (FFRs).

Design/methodology/approach
A sample of 456 fast-food customers was collected using a structured questionnaire. This paper uses partial least squares path modeling to test and validate the study’s research model and hypotheses.

Findings
The results suggest that fast-food service quality has a positive influence on satisfaction, trust and loyalty among fast-food customers. The findings also reveal a mediating effect of trust (partial mediation), increasing the effect of satisfaction on loyalty.

Practical implications
This study reinforces the importance of considering the attributes that influence customer loyalty. Specifically, food quality is considered key to increasing loyalty among FFR customers.

Originality/value
This study proposes an integrated model influenced by three factors that contribute to fast-food service quality (i.e. food quality, service quality, atmosphere) along with classical variables used in the marketing literature (i.e. satisfaction, trust) in the creation of FFR loyalty. This study also follows modern procedures in PLS-SEM by challenging conventional methods.
Challenges and opportunities for services marketers in a culturally diverse global marketplace
Authors: Sharma Piyush , Tam Jackie , Wu Zhan 
Published: July 2018

Purpose
The purpose of this special issue is to extend the growing research on the challenges and opportunities facing services marketers in an increasingly culturally diverse global marketplace.

Design/methodology/approach
The nine papers included in this special issue use a variety of research methods (e.g. case study, experiments and surveys), participants (e.g. customers, employees and online panel members) and service settings (e.g. fast food, post office, weight loss, bank, home loan, personal fitness and offshore outsourcing).

Findings
All the nine papers highlight the importance of studying the unique perspectives of the customers and employees involved in intercultural interactions in diverse service settings in marketplaces and societies that are either already or have recently become multicultural.

Research limitations/implications
The findings from the nine papers have useful implications for future research on services marketing in multicultural markets, although these may not always be generalisable beyond the unique context of the studies reported in each of these papers.

Practical implications
All the nine papers also present some useful directions for services marketing managers in the multicultural markets, to help them understand and manage the expectations of their culturally diverse customers, as well as employees.

Originality/value
This special issue is unique because it is one of the first attempts to understand the unique challenges and opportunities for services marketers in the growing multicultural global marketplace, from a theoretical, as well as empirical, point of view.
Integrated simulation for national development planning
Authors: Pedercini Matteo , Kleemann Holger Maximilian , Dlamini Nombuso , Dlamini Vangile , Kopainsky Birgit 
Published: July 2018

Purpose
The purpose of this papers is to highlight the applicability of integrated simulation models for national development planning to different issues and contexts. Specifically, the authors describe one such model, the Millennium Institute’s T21 model, which is used to support planning in various countries, and explore in detail the case of Swaziland to demonstrate the model’s usefulness at different levels in the planning process.

Design/methodology/approach
Integrated sustainable development planning models using the system dynamics (SD) modeling method have been designed to help overcome these obstacles and support decision-makers in the assessment of alternative policies. Such models are laboratory replicas of the critical mechanisms driving development in a country while being grounded in the historical data available. They can be used to perform simulation-based policy experiments that are otherwise impossible in the real world.

Findings
The proposed approach has facilitated the reporting on the Millennium Development Goals (MDGs), as well as on the cross-sector long-term ex ante evaluation of the country’s “Economic Recovery Strategy” and a proposed “Fiscal Adjustment” policy. These assessments provided essential information for improving the quality of the decisions made. Such information cannot be obtained by the application of purely economic models or sectoral tools, that are not including the fundamental feedback structures that shape development in the long run and determine its sustainability.

Research limitations/implications
The new generation of global long-term Sustainable Development Goals (SDGs) covers a far broader range of issues and indicators than the MDGs. The T21-Swaziland model only offers a limited subset of such issues, and future research will focus on achievements and challenges in expanding its scope to encompass the SDGs.

Practical implications
The T21 model has become one of the fundamental planning instruments of the country, and it has been used to evaluate national planning documents and other suggested strategies with respect to whether they are sufficient for reaching the long-term goals. Such information is then used as a basis for revision of development plans and adoption or rejection of suggested policy packages.

Originality/value
The MDGs (and their expanded follow-up, the SDGs) have been important step toward better governance, as they quantify key indicators of development and thereby allow for an evaluation of the degree to which these quantified aspirations are actually achieved. In addition to such hind-sight evaluations, ex ante evaluations are equally important for improvement of the quality of the decisions made. The authors propose and test a tool to support such type of evaluation, supporting integrated planning and model-based governance.