bluuebunny/crossref_metadata_2025_split huggingface dataset:
The PPP performance based on the co-creation with customers
Authors: Medimagh Safa , Triki Abdelfattah 
Published: September 2019

Purpose
The purpose of this paper is to enlighten the position of the customer as a driver to achieve the public–private partnership’s performance. It demonstrates that the customer exceeds being a target.

Design/methodology/approach
The paper is a literature review on the value for money, the performance prism in the PPP context, the service quality, the customer experience as well as the co-creation.

Findings
The PPP success goes through the end-users’ satisfaction regarding their experience quality. The improvement of the customer experience goes through the co-creation, conceding so to the customer, already a target and the mission of a co-creator. In this manner the performance of the PPP project is strengthened, the customer’s satisfaction increases to attain the PPP success. The co-creation through the customer experience succeeds in fulfilling the performance prism and hence constitutes a key success factor of the PPP.

Research limitations/implications
The relationships identified from the literature review which build up our conceptual model need to be empirically tested.

Practical implications
It is important that customers, as key stakeholders, appear in the performance measures of the PPP project. This paper can be used as a theoretical base and conceptual framework explaining their integration in such business.

Originality/value
Although the performance measures in the PPP consider the customer satisfaction a priority, its achievement remains a hard task and not as conspicuous for the PPP managers. The paper attempts through the co-creation based on the customer experience to conciliate between the PPP’s performance and the customers’ empowerment. Furthermore, the paper defines a new form of PPP: the public–private customer partnership.
Modeling the impact of employee engagement and happiness on burnout and turnover intention among blue-collar workers at a manufacturing company
Authors: Santhanam Nivethitha , Srinivas Sharan 
Published: September 2019

PurposeThe purpose of this paper is to examine the impact of engagement on job burnout and turnover intention (plan to leave the organization) among blue-collar workers in manufacturing facilities. In addition, this study also explores the role of happiness as a moderator in explaining the effect of engagement on burnout and turnover intention.Design/methodology/approachThe data required to examine the hypothesis were collected using well-established research instruments from 1,197 blue-collar employees working at three manufacturing facilities that are owned and operated by the same company in India. The hypotheses were examined and the conceptual model was validated using structural equation modeling. The statistical analyses were conducted using two statistical packages, namely, SPSS and SPSS–AMOS.FindingsThe results indicate that a disengaged employee is at higher risk of burnout and is likely to leave the organization in the near future. Furthermore, employee burnout was positively associated with turnover intentions. Happiness was established as a significant moderating factor in the relationship between employee engagement and burnout and turnover intention. Besides, the prevalence of happiness and turnover intention was higher in males.Practical implicationsThe results showed the importance of engagement and happiness on reducing burnout and turnover intention. Organizations could capitalize on these findings by implementing new and improving their existing quality management initiatives, which, in turn, could improve the employee’s organizational commitment.Originality/valueThis study contributes to the industry and academia by exploring the perceptions of working-class, blue-collar employees, which has received limited attention till date, despite specific negative job characteristics.
Employees as ambassadors: embracing new role expectations and coping with identity-tensions
Authors: Andersson Rickard 
Published: September 2019

PurposeTo provide an employee perspective on ambassadorship in the context of corporate communication, the purpose of this paper is to explore how employees relate to and experience ambassadorship.Design/methodology/approachThe study has a qualitative approach, and the empirical material consists of semi-structured interviews with, and focus groups of, employees of seven organizations in both the public and private sectors. The paper draws on a contemporary understanding of identity where identity is perceived as an ongoing reflexive process in which employees negotiate and construct of their selves through relating to role expectations and interacting with others. Therefore, ambassadorship is understood as a social-identity, or persona, that is referenced by employees in their identity work.FindingsThe findings indicate that employees embrace this persona as they imagine that external stakeholders, colleagues and managers expect it of them. However, the ambassador persona also gives rise to identity-tensions both during work and off work.Research limitations/implicationsThe paper contributes a novel way to understand ambassadorship as well as highlighting some of the more problematic aspects of it and furthering the understanding of the concept.Practical implicationsThe findings highlight that ambassadorship can have problematic consequences that needs to be addressed. They suggest that the employee perspective should be taken into consideration in internal communication education and training.Originality/valueThe paper contributes a novel employee perspective on ambassadorship.
Ethical leadership, internal CSR, organisational engagement and organisational workplace deviance
Authors: Mohammed Sayed Mostafa Ahmed , Shen Jie 
Published: September 2019

PurposeDrawing on social information processing theory and organisational identity theory, the purpose of this paper is to examine the social and psychological process through which perceived ethical leadership influences employee deviant behaviours towards the organisation. Specifically, a sequential mediation model is developed in which ethical leadership is related to employee perceptions of internal corporate social responsibility (CSR), which, in turn, are related to organisational deviance through organisational engagement.Design/methodology/approachStructural equation modeling was performed to fit the proposed model using multi-source data collected from employees and their supervisors in the Egyptian banking sector.FindingsThe results support the hypotheses, as perceived internal CSR and organisational engagement sequentially mediate the relationship between perceived ethical leadership and organisational deviance.Practical implicationsOrganisations should emphasise fostering ethical leadership through adopting strategies such as hiring ethical leaders and offering ethics training to current leaders. Organisations should also invest in internal CSR activities and should pay attention to regularly communicating their involvement in CSR initiatives to employees.Originality/valueBy examining the mediating roles of employee internal CSR perceptions and organisational engagement, this study helps advance our understanding of the social and psychological processes of ethical leadership.
Women-friendly policies disclosure by companies in India
Authors: Singh Shlesha , Pandey Mrinalini 
Published: September 2019

Purpose
The purpose of this paper is to understand the significance that companies give to women-friendly policies and practices. Thus, the disclosures on women-friendly policies made in annual reports by top listed companies in India have been examined. This paper also attempts to investigate the disclosure-level changes over a three-year period: 2014–2016.

Design/methodology/approach
This paper investigates the extent of women-friendly policies disclosure made by top 83 Bombay Stock Exchange listed companies in India in their annual report. The content analysis method is used to examine the annual reports of each organisation over a period of three years to determine the extent of disclosure.

Findings
The result points out that the sexual harassment policy is the most disclosed item, followed by a special committee for handling sexual harassment and maternity leave. Most of the companies have ignored policies such as job sharing, cafeteria benefit plan and differential referral payment programme. It was also found that over a period of three years the women-friendly policies disclosure by companies has increased.

Research limitations/implications
The study focuses on the annual reports published by the companies. A broader study can be done by using other reports issued by companies.

Originality/value
In terms of the knowledge of the researchers, this is the first-ever study in the area of women-friendly policies disclosure in the annual report by listed companies in India. Thus, it also adds to the scarce research on women-friendly policies by companies.
Effects of magnetic field on micro cross jet injection of dispersed nanoparticles in a microchannel
Authors: Bagherzadeh Seyed Amin , Jalali Esmaeil , Sarafraz Mohammad Mohsen , Ali Akbari Omid , Karimipour Arash , Goodarzi Marjan , Bach Quang-Vu 
Published: September 2019

Purpose Water/Al2O3 nanofluid with volume fractions of 0, 0.3 and 0.06 was investigated inside a rectangular microchannel. Jet injection of nanofluid was used to enhance the heat transfer under a homogeneous magnetic field with the strengths of Ha = 0, 20 and 40. Both slip velocity and no-slip boundary conditions were used.

Design/methodology/approach The laminar flow was studied using Reynolds numbers of 1, 10 and 50. The results showed that in creep motion state, the constricted cross section caused by fluid jet is not observable and the rise of axial velocity level is only because of the presence of additional size of the microchannel. By increasing the strength of the magnetic field and because of the rise of the Lorentz force, the motion of fluid layers on each other becomes limited.

Findings Because of the limitation of sudden changes of fluid in jet injection areas, the magnetic force compresses the fluid to the bottom wall, and this behavior limits the vertical velocity gradients. In the absence of a magnetic field and under the influence of the velocity boundary layer, the fluid motion has more variations. In creeping velocities of fluid, the presence or absence of the magnetic field does not have an essential effect on Nusselt number enhancement.

Originality/value In lower velocities of fluid, the effect of the jet is not significant, and the thermal boundary layer affects the entire temperature field. In this case, for Hartmann numbers of 40 and 0, changing the Nusselt number on the heated wall is similar.
A sensitivity study of relaxation parameter in Uzawa algorithm for the steady natural convection model
Authors: Li Xianzhu , Huang Pengzhan 
Published: September 2019

Purpose This paper aims to study the sensitivity of relaxation parameter in Uzawa method for the steady natural convection model.

Design/methodology/approach Based on the continuous sensitivity equation method, associated sensitivity system is formed, which is solved by applying finite element method.

Findings A decrease in sensitivity values of velocity, pressure and temperature is observed as the relaxation parameter increases.

Originality/value The sensitivity study of relaxation parameter in Uzawa method is the first for the natural convection model, to the best of the authors’ knowledge. In fact, it is difficult to find an optimal relaxation parameter in the Uzawa method for the nonlinear problems. It is therefore important to understand how small changes in the relaxation parameter could affect the numerical solution of the nonlinear equations.
Social spending and democratic institutions in Southeast Asia
Authors: Putra Fadillah 
Published: September 2019

PurposeThis paper aims to analyse how democratic institutions affects social spending formations in the context of developing countries. Furthermore, this essay will also challenge the theory that the government system (majoritarian versus consensus democracy) influences the magnitude of social spending and welfare commitment, especially in Southeast Asian democracies, namely, Indonesia, Malaysia, Thailand and the Philippines.Design/methodology/approachThis research uses descriptive statistics and qualitative data to match social spending with the development of democratisation in four cases.FindingsThe main argument is whether the presence of democratic institutions encourages the government to be more open, citizen-oriented and responsive or whether the inclusive political conditions will create more open public participation in the policymaking process. Thus, in the context of developing countries, public participation will be more likely to demand social policies.Research limitations/implicationsIt has not been able to undertake a more detailed impact evaluation assessment of the development and change of democratic institutions towards policy outcomes within a shorter temporal scope. In addition, this thesis does not also provide details or explanations about the interaction process between particular democratic institutions and specific social policy sectors.Practical implicationsThe process of interactions between particular electoral systems. For instance, the contribution to the emergence of policy in the health services sector or conducting research in normative democratic institutions such as public awareness of the importance of public participation in shaping and directing the implementation of poverty reduction policies could be studied, by using the historical institutionalism approach.Originality/valueThe impact of certain political institutions on public policy has become a very important discussion in the new institutionalism perspective. Social policy (social spending) as a manifestation of government’s commitment towards welfare is the result of institutional arrangement. In the context of developing countries, where social policy is needed to fulfill the basic needs of citizens, it is important to identify what kind of institutional formations are conducive to the development of social policy. This essay will analyse how democratic institutions affects social spending formations in the context of developing countries.
A quest for teacher leadership in the twenty-first century – emerging themes for future research
Authors: Wang Mo , Ho Dora 
Published: September 2019

PurposeThe purpose of this paper is to provide a research synthesis of findings drawn from studies of teacher leadership published in English-based journals from 2000 to 2018. The goal of the research synthesis was to develop new insights into teacher leadership through a theoretical discussion and to identify emerging themes for future research.Design/methodology/approachThe methodology employed in this study was systematic review. The study first identifies a body of relevant literature and research on teacher leadership from the English-based journals from 2000 to 2018. Information concerning the nature of the studies as well as substantive findings was extracted from each of the articles. Synthesis of findings was accomplished by identifying key themes in the literature.FindingsThe synthesis yielded four themes: “the notion of teacher leadership,” “the theoretical perspectives are used for understanding teacher leadership,” “the factors are influencing the development of teacher leadership,” and “the approach to build and develop leadership capacity.”Originality/valueThis paper attempts to offer a critical review on the current literature and research on teacher leadership, reveal if there are any gaps in the ongoing debate, and identify the agenda for future research. This paper not only explores “what there is,” but also examines “what is missing,” and “what could be improved upon” by reviewing research findings that emerged in the teacher leadership literature produced from 2000 to 2018. The paper could shed light on the existing research about teacher leadership.
Development and validation of an instrument measuring core job characteristics
Authors: Tsigilis Nikolaos , Koustelios Athanasios 
Published: September 2019

PurposeMuch of prior research focused on the dimensionality of the part of Job Diagnostic Survey that measures the core job characteristics, with mixed findings. The purpose of this paper is to develop and validate an instrument assessing core job characteristics.Design/methodology/approachPublic school teachers (n=685) serving in elementary and secondary schools filled in the Core Job Characteristics Inventory (CJCI). CJCI comprises 29 items to assess job autonomy, task significance, task identification, skill variety and feedback from the job. The development of the CJCI undergone the following stages: development of an initial pool of items, examination of its content validity by ten experts and a pilot study.FindingsExploratory factor analysis revealed five factors with satisfactory internal consistency. Confirmatory factor analysis showed mixed results. Application of exploratory structural equation modeling procedures revealed that a correlated five-factor model yielded an adequate fit to the data. Associations among the five work features were significant, positive and yielding moderate values. Correlations among the five-core job characteristics and two affective job responses (job satisfaction and emotional exhaustion) provided evidence of CJCI concurrent validity.Practical implicationsHuman resources managers can use CJCI to measure core job characteristics or to evaluate interventions in the work places.Originality/valueA new instrument was developed to measure core job characteristics, and to address previous shortcomings reported in the literature. The rigorous methodological procedure, which followed for the development of the CJCI combined with a cross-validation approach best guarantees its applicability.
Thematic analysis of marketing messages in UK universities’ prospectuses
Authors: Mogaji Emmanuel , Yoon Hyunsun 
Published: September 2019

PurposeProspective students are exposed to abundant choices, and they are eagerly searching for information to select the best universities for themselves. Likewise, prospectuses are regularly produced by universities to meet this information needs; the purpose of this paper is to examine the key marketing messages used in their prospectuses.Design/methodology/approachThe 2017 undergraduate prospectuses of 121 universities in the UK (out of the 134 members of University UK) were thematically analysed using NVivo10.FindingsMessages were predominantly about the location, the course, student experience, credibility and career progression. They are framed in an appealing way, filled with facts and figures, images of beautiful buildings and smiling students, testimonials of facilities and experiences that form a sense of compatibility and belonging.Research limitations/implicationsThis study provides insights for the higher educational institutions to enhance their future marketing communications strategies in terms of effectively differentiating one university from another by highlighting the predominantly used appeals among 121 prospectuses and the need for adopting a more consistent approach between the clearing period and non-clearing period in terms of designing the prospectuses. This study has considered only the print platform, and therefore future studies should also look at social media and university websites in the context of the integrated marketing communications.Practical implicationsAccurate and coherent narratives should be provided, taking into consideration the diverse nature of target audience. Universities need to realise that they can be held responsible for the promises presented in their prospectuses. Using the city appeal by many universities may be challenging, as there is need to attract students not just to the city itself, but to the university’s campus.Originality/valueHaving a significantly larger sample than any other previous studies in this field, the empirical evidence provided in this paper is rich and in-depth, thanks to the size and age of the sample as well as the integrated and combined methodological approach. Five keys themes with sub-themes, descriptions and examples were provided, suitable for future research in higher education marketing.
Managing a short international study trip: the case of China
Authors: Mu Fengli , Hatch James 
Published: September 2019

Purpose
The purpose of this paper is to discuss the major planning and implementation practices that should be followed in a short term international study trip (IST). The focus throughout is on how to utilize experiential learning to establish cultural competence.

Design/methodology/approach
The paper shows how to plan and manage an international MBA study trip to China using a specific case to illustrate the methods employed.

Findings
The use of a highly structured approach to an experiential learning exercise combined with a focus on key elements of cultural competencies creates a positive environment and leads to significant focused learning.

Originality/value
This paper fills three key gaps in the literature. First it uniquely focuses on the implementation of a conceptual framework that incorporates the types of cultural competency related learning that are to take place. Second, it illustrates how to design and implement an IST highlighting two key aspects of experiential learning: providing challenging experiences and encouraging reflection. Third, it focuses on a trip to China which, although one of the most popular destinations for business students, is lightly reviewed in the literature. This study fills a significant gap in the literature dealing with the management of short term study trips.
Academic leaders’ double bind: challenges from an Indonesian perspective
Authors: Arquisola Maria Jacinta , Zutshi Ambika , Rentschler Ruth , Billsberry Jon 
Published: September 2019

PurposeThe purpose of this paper is to examine the mechanisms that explain the complexities Indonesian higher education (HE) academic leaders (ALs) experience in performing leadership roles. The research addresses the questions: How do Indonesian ALs perceive their roles in HE? What are the challenges facing Indonesian ALs in their roles in the Indonesian HE context? To what extent does gender impact how ALs act and are perceived?Design/methodology/approachIn sum, 35 ALs from six Indonesian universities representing top executive positions were interviewed. Data were analysed thematically using a retroductive process followed by a series of on-site member-checking activities to establish credibility and authenticity of the findings.FindingsThe religious principles ofamanah(the “altruistic calling” of their functions needing dedication, commitment, and passion) unique to the Indonesian cultural experience influence ALs views of leadership. ALs face role constraints due to resource limitations, experiencing a double bind, while harmonising differences due to ascribed social status and position.Research limitations/implicationsSupportive structures effective for academic leadership practice must be created, further studies on male ALs’ roles in promoting the leadership ascent of female ALs and promoting work-life balance will improve ALs’ visibility and salience in steering institutional growth.Originality/valueThis is the first study to focus a critical lens on the complexities of context-based leadership practice as it is influenced byamanah. Layers of constraints confronting female ALs were documented due to exigencies of gender role expectations and resource limitations, yet they exhibited paternal navigational skills beyond the maternal and pastoral calling of their roles.