bluuebunny/crossref_metadata_2025_split huggingface dataset:
Performance evaluation of tourism supply chain management: the case of Thailand
Authors: Palang Daraka , Tippayawong Korrakot Yaibuathet 
Published: December 2018

Purpose
The purpose of this paper is to investigate and develop a framework of the performance evaluation of tourism supply chain management (SCM) for the case of Thailand.

Design/methodology/approach
The performance measurement of tourism SCM was based upon the eight dimensions of service performance, namely order process management (OPM), supplier relationship management (SRM), service performance management (SPM), capacity and resources management, customer relationship management, demand management (DM), information and technology management, tour finance supply chain. Data were collected from 195 samples of experts of each component of the supply chain to identify the weight pairwise and criteria on each tourism component. The study also adopted analytical hierarchy process (AHP) technique to rank the dimensions of service performance for searching the suitable performance measurement.

Findings
The results showed that there are both similarities and differences in each tier. Among the eight dimensions subject to this measurement, OPM, SPM and SRM are ranked as 1, 2 and 3, respectively, in tourism supply chain.

Research limitations/implications
One limitation should be considered. As the results of this performance measurement are drawn from sole perspectives of the tourism-business operators, these are probably different from those of the tourists.

Originality/value
The contribution of this study is another effective performance measurement which is expected to benefit the evaluation of tourism supply chain for Thai tourism industry.
Mature students, transformation and transition
Authors: Broadhead Samantha Jane 
Published: December 2018

Purpose
The purpose of this paper is to argue for a transformative education that acknowledges and values the capacities of mature students, where higher education institutions reflect on their own assumptions and practices in order to become more inclusive and open to difference.

Design/methodology/approach
The stories told by Eliza, a mature student, are analysed through narrative inquiry; this approach uses a narrative as a means of capturing and analysing experience. In this case, Eliza’s stories about transition and transformation were collected over three years. Eliza made the transition from her “Access to HE course” to a degree programme in textiles. She was crossing a boundary between further and higher education, a time which could impact positively or negatively on her future achievements. The conclusions drawn from this study are not easily turned into generalisations or “truths” as they are contingent on the contexts in which the narratives were produced. Narrative is a representation of experience which is mediated by the social and cultural positions of the narrators and their audiences.

Findings
This study found that Eliza was confronted by many difficulties and misunderstandings around time management, pedagogy and assessment. Ineffective communication between Eliza and her tutors led to a growing frustration resulting in her considering leaving the course. Eliza’s institution sometimes seemed inflexible and was unable to respond effectively to her needs as a part-time student.

Practical implications
The implications for educators are that they should think about strategies for adapting to a diverse student body.

Originality/value
The previous experiences and backgrounds of “newcomers” should be celebrated rather than being perceived as “issues” that need to be fixed. In other words, when “non-traditional” students move through the stages of their education, their learning contexts may also need to be transformed.
Implementation of BIM technology for knowledge transfer in IBS building maintenance projects
Authors: Ismail Zul-Atfi 
Published: December 2018

Purpose
The current maintenance management method affects the efficiency of the complex, high-rise industrialised building system (IBS) building maintenance management projects in Malaysia. The usage of a conventional system (paper-based reports/unsystematic database) has various drawbacks, such as IBS component aesthetic and structural defects which occur repeatedly in the building and maintenance of conventional building, lack of integration between maintenance systems and lack of the intelligent capabilities of linking defect diagnosis operations in maintenance affecting various building elements with IBS component defect knowledge. Thus, the purpose of this paper is to focus on the development of a mechanism to improve IBS component defect knowledge transfer in IBS building maintenance projects through the integration of building information modelling (BIM).

Design/methodology/approach
Eight clients/maintenance contractors were selected based on the major problems of using a conventional system to investigate the maintenance management practices in each complex and high-rise IBS building.

Findings
The findings indicated that several computerised systems such as Building Automation System and Supervisory Control and Data Acquisition System are used by a client/maintenance contractor. Moreover, BIM technology awareness was found to be limited, with no implementation in IBS building maintenance till now. The results of this case study were used as a foundation for the development of a prototype system using Computerised Maintenance Management System, Expert System and BIM.

Originality/value
The development of this new system improves IBS component diagnosis knowledge integration with the BIM technology.
Informing logistics social responsibility from a consumer-choice-centered perspective
Authors: Gruchmann Tim , Schmidt Imke , Lubjuhn Sarah , Seuring Stefan , Bouman Martine 
Published: December 2018

PurposeAlthough research has been conducted on logistics social responsibility (LSR) on the one hand, and sustainable consumption on the other hand, the interlinkages between LSR and sustainable consumption still lack conceptualization and empirical evidence. Therefore, the purpose of this paper is to study empirically the interplay between logistics services and sustainable consumer choices. Such an analysis allows an investigation of consumer-choice-centered sustainable logistics practices to promote LSR in supply chains (SCs).Design/methodology/approachBased on expert interviews and in-depth consumer interviews, the authors conducted a three-stage qualitative, exploratory study with regard to sustainable logistics practices explicitly taking a consumer-choice-centered perspective into account.FindingsAs a result, consumer-choice-centered LSR categories were identified and discussed against the consumer social responsibility (ConSR) and other disciplines’ literature. In particular, consumer communication is necessary to enhance consumers’ awareness of sustainable logistics as current consumption behavior still hardly considers logistics services. Also, context- and situation-dependent SC configurations as well as financial incentives for sustainable consumption patterns promote more sustainable logistics services choices by end consumers.Practical implicationsResolving certain frictions and rewarding positive behavior eases consumer’s decision making. By doing so, retailers need to support logistics service providers by stressing the benefits of more sustainable products and services as well as implementing more sustainable pricing schemes. Due to the consumer preferences, it is also important to achieve a context and situation dependent configurations to provide opportunities for more sustainable trade-offs.Originality/valueThe people dimension in SC management is seen as a promising field as the behavioral dynamics of consumers is rarely investigated in SC research. In this line, the study attempts to advance the theoretical underpinnings of corporate social responsibility in sustainable SCs. Therefore, this study contributes to theory by enriching the concept of LSR to include a consumer-choice-centered perspective and gives managerial as well as ethical implications on ConSR accordingly.
Effects of the dimensions of ethnocentrism on consumer ethnocentrism
Authors: Bizumic Boris 
Published: December 2018

Purpose
The purpose of this paper is to investigate, theoretically and empirically, the role of the six dimensions of reconceptualized ethnocentrism in consumer ethnocentrism. The paper investigates both direct and indirect effects of the six dimensions on consumer ethnocentrism, through four theoretically meaningful mediators: nationalism, ethnic ingroup positivity, national ingroup positivity and prejudice against foreigners.

Design/methodology/approach
This study has used primary data collected from 304 US citizens through online surveys, including measures of demographics, ethnocentrism, consumer ethnocentrism, nationalism and attitudes toward ethnic ingroups, national ingroups and foreigners. Correlational, sequential multiple regression and parallel multiple mediation analyses were conducted to investigate effects of the dimensions of ethnocentrism on consumer ethnocentrism.

Findings
Regression and mediation analyses, covarying age, education, gender, ethnicity and socio-economic status, showed that ethnocentric purity had a direct effect on consumer ethnocentrism, whereas ethnocentric devotion and exploitativeness had indirect effects, entirely mediated by nationalism. There were no significant effects of the other dimensions of ethnocentrism, ethnic ingroup positivity, national ingroup positivity or prejudice against foreigners. In addition, two demographic variables (white/Anglo Americans and lower socio-economic status) had a direct effect on consumer ethnocentrism, whereas three other variables (gender, education and age) did not.

Originality/value
This study is first to explore how the dimensions of ethnocentrism relate to consumer ethnocentrism. Although consumer ethnocentrism has often been linked to ethnocentrism, the relationship has never been explicitly studied. Ethnocentrism, defined as ethnic group self-centeredness and self-importance, in which the main role is to ensure ethnic group strength and survival, plays a substantial but mainly indirect role via nationalism in consumer ethnocentrism. This study shows that both direct and indirect processes concerned with ethnic groups play a substantial role in the development of consumer ethnocentrism. Implications of the findings for consumer ethnocentrism and global consumer culture are discussed.
How leaders’ perceived emotional labor leads to followers’ job performance
Authors: Moon Tae Won , Hur Won-Moo , Choi Yong Jun 
Published: December 2018

PurposePrevious research has focused mainly on the antecedents and consequences of service employees’ emotional labor during the enactment of service roles, with little attention having been paid to how perceptions of leaders’ emotional labor are related to followers’ job outcomes. The purpose of this paper is to propose a model in which followers’ perceptions of the uses of emotional labor by leaders toward customers influence followers’ job performance in their service encounters.Design/methodology/approachWorking with a sample of 268 medical service employees in South Korea, structural equation modeling was employed to test the research hypotheses.FindingsThe results indicate that perceptions of leaders’ deep acting toward customers are positively related to followers’ perceptions of authentic leadership. Second, followers’ perceptions of authentic leadership are positively associated with their identification with and trust in their leaders. Finally, followers’ identification with and trust in their leaders is positively related to their job performance.Research limitations/implicationsThe research shows that leaders’ use of deep acting toward customers has a positive effect on followers’ job outcomes. Thus, service firms should consider training programs, mindfulness and policy changes regarding display rules at the organizational level so that service employees are encouraged to use deep acting with customers by empathizing with the customers’ needs, while regulating their inner feelings.Originality/valueThe current study broadens the conceptual work and empirical studies in the emotional labor literature related to the service sector by presenting a fundamental mechanism for the effect of perceptions of leaders’ use of emotional labor toward customers on service employees’ job performance. This study is the first to provide an empirical test of how leaders’ emotional labor is related to followers’ job performance.
Disintermediation of banks in a developing economy
Authors: Khan Tahseen Mohsan , Rizvi Syed Kumail Abbas , Sadiq Ramla 
Published: December 2018

Purpose
The purpose of this paper is to investigate how Pakistani banks manage their portfolios (lending vs investment) when the economic indicators are not supportive. This study investigates three aspects of the banking system in Pakistan – prevalence of disintermediation, post-crisis profitability orientation and depositor protection by financial system in unfavorable conditions.

Design/methodology/approach
This study is limited to identifying the key economic and financial drivers behind disintermediation and its subsequent impact on banks’ profitability and depositors’ protection. GLS panel regressions and Engle–Granger causality test as specified by the error correction model have been used to test the major hypothesis of this study.

Findings
This study shows that small banks have been shifting major part of their portfolios toward risk-free investments to be able to maintain their profitability more efficiently and effectively, like large banks. The study also observes that significant pairing causality exists between gross credit loans and investments confirming disintermediation hypothesis for all types of banks except Islamic or Sharia compliant banks, whereas for significant pairing causality, the results are mixed for remaining variables among gross credit loans as a proportion of assets and economic variables that include GDP growth, unemployment, KSE-100 and SBP policy rate. It is also confirmed by the results that disintermediation improves banks profitability and depositor protection, thus providing a good rationale and justification to banks for opting it.

Originality/value
The study focuses on the impact of structural changes in portfolios only of commercial banks’ revenue-generating assets not including other financial institutions as a part of banking system. Furthermore, data are extracted from balance sheets and is the sole property of corresponding author.
The contradiction of Indian innovation: an epistemological explanation
Authors: Jammulamadaka Nimruji 
Published: December 2018

PurposeThe purpose of this paper is to examine the value of decolonial approaches (DAs) such as epistemic locus (Mignolo, 1995, 2000) in studying innovation.Design/methodology/approachThis paper is based on a case study of a stem cell surgical innovation developed in India. A critical hermeneutic analysis method has been followed for data analysis.FindingsEpistemic locus influences the framing of the problem, perceptions of risks/opportunities as well as the envisioning of alternate institutional systems. Persistent and strategic effort at building connections changes local improvisation into a globally legitimate innovation.Research limitations/implicationsIt indicates the value of using DAs for innovation studies especially epistemic locus, enactment and connections in understanding knowledge generation and innovation.Practical implicationsInnovation in Global South can be encouraged by giving more space to the innovator to attempt or experiment. More conscious conversation of epistemic locus of the researcher could help.Social implicationsCountries have to move beyond a mere technological imitation to include discussions on epistemic imitation. Epistemic imitation prevents one from seeing what one has and one only looks at conditions from the eyes of the dominator.Originality/valueThis study documents the development of an innovation from an Indian epistemic locus which differs from a western epistemic locus and the impact this has on an innovation.
Tales of a stitched anus: fictions, analytics, and personhood in Kilimanjaro, Tanzania★
Authors: Myhre Knut Christian 
Published: December 2018

AbstractThis article revisits the fiction explored by Sally Falk Moore more than forty years ago that initiation among the Chagga‐speaking people of Tanzania's Kilimanjaro region involved men having their anuses plugged and stitched to ensure complete digestion. It combines historical sources and contemporary fieldwork material on which it deploys an anthropological analytic adopted from Marilyn Strathern's account of the partible person of Melanesia. The move makes room for the Chagga concept ofhoruand investigates how this life force is converted and conveyed by means of different parts of the body, which emerge as both effects of and means for its transfers and transformations. It renders the person a composite of social relations that are objectified in his or her body, and constitute persons as husbands and wives, and male and female. Gender categories and positions are thus modes of being that emerge as effects of particular relations. These also involve bodily alterations, like the stitched anus, that channelhoruin specific forms and in certain directions for particular purposes. The result is not a partible person, but a vectorial person that is a conduit of life force.
When ‘blood speaks’: naming the father and the mystics of kinship in Dominica, Eastern Caribbean
Authors: Philogene Heron Adom 
Published: December 2018

AbstractThis article explores the mystical implication of fathers in reproduction in Dominica, Eastern Caribbean. It traces naming acts that assign paternity at various points in the filial life course, each attempting to disambiguate paternity. Confronting a recurring anthropological problematic – the problem of paternity (paternity's inherent putativity) – the article argues that Dominicans contest uncertain physical fatherhood through the proverb ‘blood speaks’. The article elaborates how relatedness reveals itself in the subtle bodies of kin at three moments: through a local version of the couvade (‘sympathetic pregnancy’); in elders’ post‐partum ritual scrutiny of children's bodies for familial resemblances; and during serendipitous encounters in later life. The article highlights how physical fatherhood is disclosed in fathers’ and children's symptoms, appearances, and sensations, revealing their kinship in transpersonal terms. Therefore, blood ‘speaks’ to counter broad‐brushed narratives of Caribbean fatherly absence by revealing the physical and spiritual significance of fatherhood. Herein, the article revives classic anthropological debates on legitimacy, the couvade, and Caribbean kinship, whilst contributing to contemporary theorizations of blood and naming.
Infrastructure's Expenditures: Changi Airport, Food Cargo and Capital's Technosphere
Authors: Lin Weiqiang 
Published: December 2018

AbstractUrban research has long maintained that an unwavering link exists between urbanization and infrastructures, with the latter serving as structuring devices that give material and discursive shape to a city's socio‐ecological composition. But, while infrastructures’ mediative power and consequent ecological effects are well established, present scholarship tends to associate them with only a specific set of metabolisms—namely, those tied to urban (re)production—at the expense of wider capitalist projects that may exceed discrete urbanisms. Complexifying this view, this article posits that infrastructures can constitute larger systems and frameworks that help capital achieve networked forms of accumulation. Specifically, it follows recent theorizations on the technosphere—artificialized environments of interacting systems—to demonstrate how infrastructures help drive particular dispositions and modes of production and consumption beyond cities. Through documentary analyses and interviews with industry players, the article uses the emergent food cargo business at Singapore's Changi Airport as an empirical case to exemplify the enfolding of one such technosphere through infrastructures. It shows how paying heed to these technospheric formations exposes hidden expenditures—in this instance, of land, energy and labour—that not only underpin a global regime of (food) circulation, but also result in additional socio‐ecological costs often omitted in urban research.
Disaggregating Mass Public Shootings: A Comparative Analysis of Disgruntled Employee, School, Ideologically motivated, and Rampage Shooters
Authors: Capellan Joel A. , Johnson Joseph , Porter Jeremy R. , Martin Christine 
Published: December 2018

AbstractThis study compares the demographic, background, motivation, and pre‐event and event‐level behaviors across four types of mass public shooters:disgruntled employee,school,ideologically motivated,andrampageoffenders. Using a database containing detailed information on 318 mass public shootings that occurred in the United States between 1966 and 2017, we find systematic differences in the characteristics, motivations, target selection, planning, and incident‐level behaviors among these offenders. The results show thatideologically motivatedshooters to be the most patient, and methodical, and as a result the most lethal. Conversely,disgruntled employees, who are driven by revenge, tend to have little time to plan and consequently are the least lethal shooters. These, among other differences, underscore the need for prevention strategies and policies to be tailored to specific types of offenders. Furthermore, the results also highlight commonalities across offender type, suggesting that the social and psychological pathways to violence are universal across offenders.
Skin‐to‐skin contact during eye examination did not reduce pain compared to standard care with parental support in preterm infants
Authors: Kristoffersen Laila , Støen Ragnhild , Bergseng Håkon , Follestad Turid , Theodorsson Elvar , Vederhus Bente , Adde Lars , Austeng Dordi 
Published: December 2018

AbstractAimWe compared the pain relieving effect of skin‐to‐skin contact versus standard care in the incubator during screening for retinopathy of prematurity.MethodsThis randomised crossover study included 35 preterm infants of less than 32 weeks of gestational age admitted to St Olavs University Hospital, Trondheim, Norway, between January 2014 and June 2016. Randomisation was for skin‐to‐skin with one of the parents or standard care with supportive positioning by parents for the first of two consecutive eye examinations. The pain score was measured twice using the Premature Infant Pain Profile (PIPP) during and after the eye examination. The infants’ movement activity was video recorded after the examination.ResultsThere was no difference in mean pain scores with skin‐to‐skin contact versus standard care during (10.2 vs. 10.3, p = 0.91) or after (7.0 vs. 6.8, p = 0.76) the procedure. Independent of the randomisation group, PIPP scores were lower than previous comparable studies have found. Bouts of movement activity were also the same whether the examination was conducted in skin‐to‐skin position or in the incubator (p = 0.91).ConclusionSkin‐to‐skin contact during the eye examination did not provide additional pain relief compared to standard care where the parents were already a part of the multidimensional approach.