bluuebunny/crossref_metadata_2025_split huggingface dataset:
Antecedent and consequences of job crafting: an organizational level approach
Authors: Kim Haemi , Im Jinyoung , Qu Hailin , NamKoong Julie 
Published: February 2018

PurposeThis study aims to investigate the conditions required for encouraging employees to engage in job crafting and examine the consequences of job crafting behavior. Job crafting is employees’ proactive behaviors at work associated with modifying tasks, managing social relations and changing job cognition.Design/methodology/approachA paper-and-pencil onsite survey was conducted by targeting frontline employees working in five-star hotels located in Seoul, South Korea. Descriptive statistics, confirmatory factor analysis and structural equation modeling were used.FindingsPerceived organizational support triggers employees’ job crafting. Task crafting leads to relational and cognitive crafting. Relational and cognitive crafting increases employees’ fit with the organization, whereas task crafting does not. Employees’ fit with the organization is positively associated with job satisfaction.Research limitations/implicationsEmployees’ job crafting has positive consequences for a company by enhancing employees’ fit with the organization, resulting in increased job satisfaction. Thus, organizations need to show how much the organization cares about employees’ values, so that employees can initiate job crafting by utilizing organizational support. However, generalizing the results should be done cautiously.Originality/valueThis study focuses on the effect of an organizational-level predictor, whereas previous job crafting literature has focused mainly on an individual level or on task-related factors. It also empirically tests the causal relationships among the three facets of job crafting and provides their distinctive influences on person-organization fit that ultimately leads to job satisfaction.
The affective psychological process of self-image congruity and its influences on dining experience
Authors: Jeong EunHa , Jang SooCheong (Shawn) 
Published: February 2018

PurposeThis study aims to examine the effects of self-image congruities (i.e. the match between the image of a product or brand and a customer’s image of themselves) as an affective psychological process in the context of a restaurant setting. The study proposed that a customer’s perception of congruity between his or her self-image and a restaurant could be a salient antecedent for eliciting positive affects toward restaurants, which may influences customers’ evaluations of the functional attributes of a restaurant. The relative effects of actual versus ideal self-image congruity on positive affects, along with the moderating effect of the type of restaurant, were also investigated.Design/methodology/approachAn online survey was developed and distributed to randomly selected respondents in the USA and a total of 376 responses were used for the data analyses. Structural equation modeling (SEM) was used to examine the relationships among five constructs: actual self-image congruity, ideal self-image congruity, positive affect, evaluation of the restaurant experience and revisiting intentions. To investigate the moderating effect of the restaurant type – more specifically, to examine differences in relative importance of actual versus ideal self-image congruity based on the type of restaurant (casual dining versus fine dining) – multiple group analyses were executed.FindingsThe results showed that both actual and ideal self-image congruity significantly influence positive affect, which has a significant influence on customers’ evaluations of the functional attributes of a restaurant. Actual self-image congruity effect on positive affect was significant in casual dining restaurants, but it was not significant in fine-dining restaurants. Ideal self-image congruity effect on positive affect was significant in both casual and fine-dining restaurant.Practical implicationsThis study provides practical implications for developing an effective marketing communication in terms of promoting different segments of restaurant (casual dining vs fine-dining) based upon the customers’ perception of self-image congruity.Originality/valueThis paper includes a theoretical model that explains whether self-image congruity is a salient antecedent influencing restaurant customers’ positive feelings toward a restaurant brand. It also examined the relative effects of actual versus ideal self-image congruities in different restaurant settings.
Does traveler satisfaction differ in various travel group compositions?
Authors: Xu Xun 
Published: February 2018

Purpose
This study aims to investigate the online customer review behavior and determinants of overall satisfaction with hotels of travelers in various travel group compositions.

Design/methodology/approach
The author collected data from online reviews of travelers in various travel group compositions from 600 hotels in 100 of the largest cities in the USA from Booking.com and used latent semantic analysis (LSA) to identify the positive and negative factors from online reviews of travelers in various travel group compositions. Then, text regression was used to determine the influential factors of overall satisfaction of travelers in various travel group compositions.

Findings
It was found in this study that not all the positive and negative textual factors mined from travelers’ online reviews significantly influenced their overall satisfaction. In addition, the determinants of traveler satisfaction were different when travelers were in different travel group compositions.

Research limitations/implications
The author found similar online review behavior, but different basic, excitement and performance factors of travelers in different travel group compositions.

Practical implications
This study helps hoteliers understand customers’ perception of the specific attributes of their products and services, which provides a guideline for businesses to design the priority rule to improve these corresponding attributes and use market segmentation strategy when dealing with customers in different travel group compositions.

Originality/value
The author examined and compared the online review behavior and determinants of satisfaction using the factors mined from online reviews between travelers in various travel group compositions. This study combined customer ratings with textual reviews and predicted customer ratings from the factors extracted from textual reviews using LSA and text regression.
The effect of hedonic and utilitarian values on satisfaction and loyalty of Airbnb users
Authors: Lee Seunghwan , Kim Dae-Young 
Published: February 2018

PurposeThe purpose of this study was to identify the relationship between customer values, satisfaction and loyalty in the context of Airbnb.Design/methodology/approachThe survey questionnaires were developed based upon review of previous studies. The samples were collected from US- based Airbnb users. The data were analyzed using structural equation modeling.FindingsThe result of this study indicates that first, Airbnb users’ hedonic value has a positive impact on satisfaction and loyalty, while utilitarian value influences only on satisfaction. Second, this study also shows that product involvement plays as a moderating role in the paths between hedonic value and customer satisfaction.Research limitations/implicationsStudy findings may help researchers understand the roles of hedonic and utilitarian values and their impacts on satisfaction and loyalty in the context of Airbnb. This study also contributes to Airbnb marketers in fulfilling users’ expectations about the company.Originality/valueThis research contributes to the hospitality literature by expanding the realm of research on Airbnb, which is a unique company applying the sharing economy concept in the lodging industry.
Agency or stewardship?
Authors: Choi Danny Woosik , Chatfield Hyun Kyung , Chatfield Robert Evans 
Published: February 2018

PurposeThis study aims to empirically investigate agency and stewardship theories in the US lodging market by examining the influence of fiscal and non-fiscal leadership structures on the debt financing decisions of lodging firms.Design/methodology/approachSecondary financial data have been collected for USA-based lodging firms. Subsequently, bivariate correlation, pooled ordinary least square) and endogeneity analyses have been performed on the data.FindingsThe findings support the significant influence of some corporate governance attributes on the capital structure of US lodging firms and show the limited applicability of agency and stewardship theories.Practical implicationsTheoretical and managerial implications are suggested in terms of balancing leadership structure attributes from the agency and stewardship theories, the capital structure of lodging firms and the future research.Originality/valueDespite its importance considering the intensive capital and relatively high liabilities needed for success in the lodging industry, the influence of leadership structure on capital structure has not been examined either empirically or theoretically. Leadership structure attributes, both fiscal and non-fiscal, are included in the study to gain a richer understanding of their influence. The outcomes of the analysis suggest managerial implications for leadership structure as well as theoretical generalizability for agency and stewardship theories within the lodging industry.
Investigating the factors of hospitality company-branded Line stickers that influence users’ attitudes toward hospitality companies
Authors: Wang Hsiu-Yuan 
Published: February 2018

Purpose
The purpose of this paper is to examine a new research model which includes both hedonic and utilitarian determinants that influence Line users’ attitudes toward hospitality companies that offer free Line stickers for potential users.

Design/methodology/approach
To target the right population, Line users who had used hospitality company-branded Line stickers are recruited as participants. Data from 372 usable questionnaires are tested against the research model by using the structural equation modeling approach.

Findings
The results show that all of the proposed variables, perceived usefulness, perceived social presence, perceived richness, perceived enjoyment, perceived novelty and perceived appeal, were found to be critical factors significantly influencing users’ attitudes.

Research limitations/implications
This study targets Line users who had experiences in using hospitality company-branded Line stickers. Therefore, a validation using another large sample gathered elsewhere is required to generalize the findings.

Practical implications
The findings can give hospitality managers an increased understanding of the attitudes of Line users toward the companies providing stickers to them; the results may be used as a guideline to develop more appropriate business strategies for hospitality organizations with which to promote their products/services.

Originality/value
The proposed model is new; little research has been done on examining Line users’ attitudes toward hospitality companies that offer free Line stickers for users. This study contributes to an understanding of the factors that actually influence users’ attitudes toward those hospitality companies offering brand Line stickers.
Social evaluations of restaurant managers
Authors: Bufquin Diego , DiPietro Robin , Orlowski Marissa , Partlow Charles 
Published: February 2018

PurposeThis paper aims to examine the effects of restaurant managers’ warmth and competence on employees’ turnover intentions mediated by job satisfaction and organizational commitment. The study aims to enhance existing literature related to the influence of social perceptions that casual dining restaurant employees may adopt regarding their restaurant managers.Design/methodology/approachThe data came from 781 employees of a large US-based casual dining restaurant franchise group that owned 43 restaurants. Exploratory and confirmatory factor analyses were performed, followed by multilevel path and post hoc mediation analyses, to assess the effects of the proposed model.FindingsResults demonstrated that managers’ warmth and competence represented a single factor, instead of two distinct constructs, thus contradicting several sociopsychological studies. Moreover, managers’ warmth and competence had an indirect influence on employees’ turnover intentions through both job satisfaction and organizational commitment.Practical implicationsKnowing that employees develop improved job attitudes and lower turnover intentions when they evaluate their managers as warm and competent individuals, restaurant operators should focus on both of these social characteristics when designing interviewing processes, management training, and performance appraisal programs.Originality/valueBy studying a casual dining restaurant franchise group that operates a single brand, thus minimizing variation in policies and procedures, this paper fulfills an identified need to examine two fundamental social dimensions that people often use in professional settings, and which have not been vastly studied in organizational behavior or hospitality literature.
An investigation on customer revisit intention to theme restaurants
Authors: Meng Bo , Choi Kyuhwan 
Published: February 2018

Purpose
This paper aims to examine theme restaurant customers’ decision-making process in light of the theory of planned behavior (TPB) model.

Design/methodology/approach
This investigation is conducted by an on-site survey with 357 theme restaurant customers who have a dining experience in China. The current study used Anderson and Gerbing’s (1998) two-step method.

Findings
Study results indicate the extended TPB model surpasses the TPB in predicting customers’ behavioral intention. Findings not only identified attitude and involvement as useful mediators in the model but also provided evidence of possible relationships in the proposed model.

Research limitations/implications
The relationships in the extended TPB offer practical solutions for theme restaurant managers and ways to increase the customers’ intention to revisit their establishments.

Originality/value
With servicescape as an external factor and perceived authenticity and involvement as psychological factors incorporated into the TPB, the proposed framework supported the analysis of those underlying factors in the context of theme restaurants toward clarifying the formation of customer’s intention to revisit those restaurants.
Workplace incivility as a moderator of the relationships between polychronicity and job outcomes
Authors: Arasli Huseyin , Hejraty Namin Boshra , Abubakar A. Mohammed 
Published: February 2018

Purpose
On the basis of person–job fit theory and conservation of resource theory, this study aims to develop and test a model to examine the impact of polychronicity on frontline employees’ job performance in hotel industry and simultaneously, investigate the moderating effects of supervisor, coworker and customer incivility as stressors in the relationship between polychronicity and employees’ job performance.

Design/methodology/approach
Data are obtained in North Cyprus from 262 frontline employees working in four- and five-star hotels.

Findings
The results suggest that polychronicity refers to employees’ performance. Customer incivility negatively and significantly influences job performance, but coworker and supervisor incivilities do not. Unlike coworker incivility, both customer and supervisor incivilities moderate the relationship between polychronicity and job performance; that is, high customer and/or supervisor incivility weaken the positive relationship between polychronicity and job performance.

Practical implications
Regarding the critical role of polychronic frontline employees, hotel management should recruit the right candidates and endeavor to retain such employees by offering monetary and non-monetary incentives, training and empowering. They may implement a zero-tolerance policy that simultaneously supports both parties (customers and employees).

Originality/value
The association between employee quality (i.e. polychronicity), job performance and incivility is often overlooked in the hospitality research. This study is the first attempt to consider the joint moderating effect of important social stressors (customer, coworker and supervisor incivility) in the hotel industry.
Foodborne illness outbreaks in restaurants and patrons’ propensity to return
Authors: Harris Kimberly J. , Ali Faizan , Ryu Kisang 
Published: February 2018

PurposeThis study aims to investigate the decision-making process consumers engage in when choosing to return to a restaurant that has experienced a foodborne illness outbreak.Design/methodology/approachA scenario-based survey was conducted to collect data from 1,025 respondents on their propensity to return to restaurants that have been cited for serving foods that caused a foodborne illness outbreak. Partial least squares-based structural equation modeling was used to analyze the data.FindingsThe findings of this study show perceived vulnerability, perceived severity and attitude are statistically significant, whereas subjective norms and perceived behavioral control are not statistically significant predictors of consumers’ intention to patronize a restaurant that has experienced a foodborne illness outbreak.Research limitations/implicationsThis study examined consumers’ intentions to return to a restaurant that has experienced a foodborne illness outbreak. Findings are based on a scenario-based survey, and thus, the results cannot be generalized.Originality/valueBy implementing protection motivation theory (PMT) and the theory of planned behavior (TPB), findings from this study extend the understanding of patrons’ revisit intentions regarding restaurants with foodborne illness outbreak.
Social entrepreneur and gender: what’s personality got to do with it?
Authors: Bernardino Susana , Freitas Santos J. , Cadima Ribeiro J. 
Published: February 2018

PurposeResearch on economic entrepreneurship identifies a gender gap that is favorable to men. In the social entrepreneurship arena, the existing evidence is slightly fuzzy, as this gender gap is less preeminent. This paper aims to identify how gender differences in social entrepreneurial ventures creation are explained by different personality traits, by analyzing the extent to which female and male social entrepreneurs exhibit the same personality traits and whether potential differences are able to explain the differences in predisposition for the creation of new social entrepreneurial ventures.Design/methodology/approachA review of the literature on gender differences and personality traits in social entrepreneurship details the main theoretical developments and builds the hypotheses. Based on the Big Five model, the investigation uses a hypothesis testing quantitative approach. Primary data were collected through a questionnaire that was e-mailed and applied to the social entrepreneurs engaged in the creation of social ventures in Portugal.FindingsThe data gathered suggest that both female and male social entrepreneurs have personalities characterized by high levels of openness to experience, agreeableness, conscientiousness, extraversion and emotional stability. Based on the analysis of variance (ANOVA) between the two groups and logistic regression, the investigation reveals that women and men who launch a new social venture only differ in one personality dimension – agreeableness – wherein women scored more highly. No significant differences are found in the other personality traits.Research limitations/implicationsThe research assumes that most aspects of human personality structure are represented in the Big Five model.Practical implicationsThe knowledge about whether gender differences are explained by different personality traits is critical to public entities that might design appropriate public policies to stimulate social entrepreneurship. Also, social entrepreneurs’ capacity building programs should be delineated in accordance with a deeper understanding about gender and personality traits differences.Social implicationsThe knowledge of the factors that affects the creation of new social ventures has an important potential contribution on social value creation and the promotion of gender equality.Originality/valueThis paper links two important topics – gender and entrepreneurs’ personality traits – scarcely explored in the social entrepreneurship literature. Thus, the paper adds new empirical evidence to support (or not) the belief that personality and gender matter in the decision to launch a new social venture.
Crisis communication and ethics: the role of public relations
Authors: Jin Yan , Pang Augustine , Smith Joshua 
Published: February 2018

Purpose
The purpose of this paper is to explore the veracity of the contingency model of ethical crisis communication by examining the factors of influence in a time of crisis including what constitutes ethics in a time of crisis; the role of public relations (PR) practitioners as the “moral conscience” of an organization and perceptions of the PR’ role within top management.

Design/methodology/approach
In-depth interviews were conducted among ten senior PR managers with crisis communication experience in North America.

Findings
This research identifies and investigates six ethical variables – the nature of the crisis, the role of top management, the activism of stakeholders, government regulation/intervention, the diversity of cultures and the exposure to external business environments – and their potential influences on an organization’s communication practices.

Research limitations/implications
The qualitative approach does not produce generalizable results. In addition, the authors could have interviewed more people, although the authors have reached information saturation in analyzing the interview data based on the ten interviews conducted.

Practical implications
Insights from this exploratory study contribute to answering the “how” questions with empirical data that enhance the clarity on the roadmap of ethical factors in crisis communication practice.

Originality/value
Unlike other conceptual work that explores moral philosophies in ethics, this study aims to offer a practical approach – rather than a philosophical argument and persuasion – that is rooted in the practitioner’s world.
Better than before: the resilient organization in crisis mode
Authors: Koronis Epaminondas , Ponis Stavros 
Published: February 2018

Purpose
The paper aims to adopt a strategic view of organizational survival and argue that preparedness, responsiveness, adaptability and learning abilities constitute organizational drivers of resilience and provide a new direction on crisis management.

Design/methodology/approach
As a conceptual and literature exploration, the methodological focus is to combine various concepts within a unified model for resilience.

Findings
The proposed conceptual model highlights the need for strategic reconfigurations toward the construction of a resilience culture and the development of a supporting social capital in organizations. It also portrays organizational survival and sustainability as being dependent on strategic characteristics rather than on the managerial ability to handle situations and manage crisis.

Research limitations/implications
In this paper, implications, methodological concerns in the study of resilience and further research directions have been presented.

Practical implications
The paper approaches a new way of thinking about crises and provides a set of cultural and organizational characteristics that would increase resilience and crisis management abilities.

Originality/value
While organizations are nowadays more than ever affected by disruptions and crises, their inherent ability and strategies to protect their sustainability have been undertheorized. This paper aims at contributing to a growing and fruitful discussion.