bluuebunny/crossref_metadata_2025_split huggingface dataset:
Creative citizenship: the new wave for collaborative environments in smart cities
Authors: Bolívar Manuel Pedro Rodríguez 
Published: February 2018

Purpose
This paper is framed under the relevance of collaborative governance models in smart cities that are members of the EUROCITIES network and are involved in a working group about “creative citizenship” and seeks to analyse the use of new technologies by city governments in smart cities with the aim at improving e-participation of the citizenry in the public arena. The paper aims to discuss these issues.

Design/methodology/approach
This research is based on two data collection methods. First, this paper performs an e-survey sent to leading European smart cities about the relevance of collaborative governance in strategies of cities, about the main pillars and outcomes of smart governance and about the model of participation in developing a smart city. Second, an examination of 47 local governments of smart cities included in the working group of “creative citizenship” in the EUROCITIES network is performed during March 2017 with the specific purpose of collecting data about smart technologies used for e-participation.

Findings
Sample smart cities believe that collaborative governance is necessary to be implemented in public sector management under the smart environment but less than 50 per cent of them have created citizen participation platforms to promote citizen involvement in public affairs and only a few of them promote online public consultations, discussions and petitions. Also, there are differences in perceptions and in e-participation tools used by sample smart cities in accordance with the administrative culture of the country in which these cities are located.

Originality/value
This paper contributes to fill the gap in the analysis of the relevance of collaborative governance models in smart cities and the use in these cities of transparency websites, open data projects or e-participation platforms to promote citizen involvement in the public affairs of the city.
Resource constraints, innovation capability and corporate financial fraud in entrepreneurial firms
Authors: An Wenwen , Xu Yuehua , Zhang Jianqi 
Published: February 2018

PurposePrevious studies have produced inconsistent findings regarding the effects of resource constraints on corporate illegal behavior. This study aims to explore how entrepreneurial firms can overcome the difficulties generated by resource constraints.Design/methodology/approachDrawing on insights from general strain theory and focusing on listed entrepreneurial firms, this study proposes that failure to obtain enough resources through listing generates strain in the managers of listed entrepreneurial firms, driving them to resort to corporate financial fraud as a solution. Nevertheless, such relationships between resource constraints and the likelihood of corporate financial fraud can be weakened by innovation capability, because innovation capability can generate more confidence in their managers and relieve their strains, thereby dissuading them from engaging in corporate financial fraud.FindingsAccording to our empirical results, both financial and human resource constraints are positively related to the likelihood of corporate financial fraud in listed entrepreneurial firms, but such effects can be mitigated by innovation capability.Practical implicationsThis study provides practical implications for both regulators and managers by indicating that although entrepreneurial firms with resource constraints are more likely to commit financial fraud, innovation capability could be a strategic approach to enhance managers’ confidence and relieve the strain.Originality/valueOur study contributes to the literature by enriching our understanding of the consequences of resource constraints in entrepreneurial firms and highlighting the strategic importance of innovation capability in mitigating such effects.
We say no toLa Monroeclosure! local defiance to global restructuring in a transnational company
Authors: Köhler Holm-Detlev , González Begega Sergio 
Published: February 2018

PurposeThis paper aims to examine the reaction of a local workforce to global restructuring in a transnational company (TNC), which entailed the closure of a manufacturing plant (La Monroe) in Northern Spain. The article explores the micro-political nature of the corporate decision to close the plant, the workforce reaction to relocation and the discourse legitimizing global restructuring. It also delves into the contra-hegemonic potential of labour as a main stakeholder in TNCs.Design/methodology/approachThe methodological approach is qualitative. The article presents a theoretically informed and analytical case study based on the literature on micro-politics and power relations in TNCs. Fieldwork is based on semi-structured interviews carried out with relevant stakeholders and other external actors to the TNC.FindingsThe findings substantiate the dynamic role of micro-politics within TNCs. The article presents and discusses evidence of the formation of a broad multi-level political network of resistance to a plant closure plan.Research limitations/implicationsMore case study analysis would further support the findings in the paper and provide for a comparative approach.Originality/valueThe article substantiates the dynamic role of micro-politics and power relations in the reification of social norms and discourses on production relocation. It offers an empirical appraisal of the micro-political approach to global restructuring in TNCs. The article also puts labour strategies at the forefront of the analysis in corporate relocation.
We need great “followers”, not just great leaders: a brief questionnaire for followership development
Authors: Bufalino Giambattista 
Published: February 2018

Purpose
Business schools, executive training programs, and best-selling books all recognize the importance of leadership, while followership has received limited attention in management training. The purpose of this paper is to present a brief questionnaire, which might be particularly useful for followership development.

Design/methodology/approach
A brief questionnaire is presented.

Findings
Part of the answers will establish the view that many of us are followers. This will help recognize that both followership and leadership roles are important for organizational success

Originality/value
It is a major challenge to bring followership out of the closet and this tool may help to introduce practical followership development programs in organizations
Project #NuKapav: a Mauritian service-learning case study
Authors: Hardin-Ramanan Sarita , Balla Soupramanien Loga Devi , DeLapeyre David 
Published: February 2018

Purpose
Prompted by the enlarging skills gap between the university graduate and the desired employee in Mauritius, the Charles Telfair Institute embarked its students on the #NuKapav project for an authentic work integrated learning (WIL) experience which endeavours to fight for the societal inclusion of Persons with Disabilities. The purpose of this paper is to examine the impact of this service-learning project on the students from professional, civic engagement and social justice perspectives.

Design/methodology/approach
This research used a focus group methodology, allowing the 23 students who participated on the #NuKapav project to share their experiences.

Findings
This paper recommends that universities in Mauritius and other regional countries consider incorporating service-learning into their WIL programmes to reinforce graduate employability skills and encourage good citizenship through lasting allegiance to community causes.

Research limitations/implications
The higher education system in Mauritius operates within a broader context facing constant mutations influenced by socio-economic and political factors. As such, research on service-learning cannot be conducted in isolation but should instead include the perspective of various stakeholders on both the demand and supply side of community learning projects. The main limitation of this research relates to its focus on capturing student participants’ perspective alone. Further research is, therefore, recommended to examine how other stakeholders, including employees, employers and community service project supervisors, value service-learning for a more comprehensive view.

Originality/value
The main contribution of this paper is the examination of how service-learning can help equip graduates with crucial career skills, while bringing an enduring mind-set shift in the future workforce for sustained commitment to social change and inclusion.
In Trump’s shadow: questioning and testing the boundaries of inclusion
Authors: Ferdman Bernardo M. 
Published: February 2018

Purpose
The purpose of this paper is to explore the challenges and opportunities created for inclusion by the election and installation of Donald Trump as the 45th President of the USA.

Design/methodology/approach
The paper uses the author’s personal and professional experience and perspectives to raise and address questions about the limits of inclusion, alternative perspectives on inclusion, and approaches for sustaining attention to and continuing to foster inclusion.

Findings
Although inclusion can be conceptualized in different ways, a nuanced and complex view that incorporates limits to tolerance of behavior that undermines inclusion along with clear rules of engagement, civility, and respect may be most useful and productive.

Originality/value
The paper applies a paradoxical perspective to understanding the implications of a Trump administration for the practice of inclusion, including those particularly relevant for organizational diversity and inclusion practitioners.
Digital banking, customer experience and bank financial performance
Authors: Mbama Cajetan I. , Ezepue Patrick O. 
Published: February 2018

Purpose
The purpose of this paper is to examine customers’ perceptions of digital banking (DB), customer experience, satisfaction, loyalty and financial performance (FP) in UK banks.

Design/methodology/approach
The research consists of a survey of UK bank customers’ perceptions of the above themes; use of banks’ financial reports to obtain FP ratios; multivariate factor analysis; structural equation modelling; and analysis of variance tests to explore research hypotheses on the relationships among the study factors.

Findings
The main factors which determine customer experience in DB are service quality, functional quality, perceived value (PV), employee-customer engagement, perceived usability and perceived risk. There is a significant relationship among customer experience, satisfaction and loyalty, which is related to FP.

Research limitations/implications
This study concentrates on UK bank customers which limits its generalisability to other banks globally. However, the fact that banks typically adopt common standards in bank financial management implies that the findings are potentially robust for global bank management. Replicating the study in banks in other countries will further enhance this robustness.

Practical implications
Some significant effects of customer characteristics on the study factors were observed, which have useful implications for DB, bank marketing services and bank FP.

Originality/value
Unlike previous studies, this study uses both Net Promoter Score and financial ratios as dependent variables, to provide a combined study of the relationships among 14 study factors, with implications for bank marketing and FP.
Partnership strength and diversity with suppliers
Authors: Cho Meehee , Bonn Mark A. , Han Su Jin , Kang Sora 
Published: February 2018

PurposeThe purpose of this study is to better understand the effects of independent restaurant partnerships upon product innovation associated with performance by investigating differences in business situations between startup and established independent restaurant sectors.Design/methodology/approachPartnership strength and diversity were assessed to identify their influence on restaurant product innovation and performance using a structural equation model to test the study’s hypotheses. A multi-group analysis was used to examine the moderating roles of business life cycle on the relationships between partnership strength and diversity and product innovation.FindingsResults found that product innovation implementation requires strong and diverse partnerships with suppliers to improve independent restaurant performance. Diverse partnerships have a more positive effect upon product innovation than do strong partnerships. The positive effect partnership strength with suppliers had upon product innovation was significantly greater for startup restaurants, while its positive effect of diversity was greater for established restaurants.Practical implicationsFindings can be used to establish effective strategic partnerships with independent restaurant suppliers and to manage them more effectively in consideration of their business characteristics being startup or established operations.Originality/valueThis study was an initial attempt to empirically prove significant roles of partnership strength and diversity applied to the context of independent restaurant product innovation. Findings regarding different effects of partnership strength and diversity contributed to the existing body of knowledge about strategic partnerships with suppliers.
Minimum wage change effects on restaurant pricing and employment
Authors: Repetti Toni , Roe Susan 
Published: February 2018

PurposeState and local governments are considering large increases to the minimum wage. As restaurants employ many individuals paid at or below minimum wage, these changes may affect their businesses. The purpose of this study is to evaluate the anticipated effects of minimum wage growth on employment and pricing in US food and beverage operations.Design/methodology/approachThe study utilizes an experimental design where restaurant owners and managers are presented with scenarios of differing levels of potential minimum wage increases and are asked to anticipate changes to employment and pricing.FindingsRestaurant owners and managers involved in the study indicate the level of the minimum wage increase will significantly affect changes in pricing and employment levels. Results also show that restaurant demographics such as type of restaurant and average check do not significantly affect the relative change operators anticipate implementing. Specific ways participants plan to make adjustments are also presented.Originality/valueThe anticipated impact of minimum wage increases at the restaurant level is examined, which differs from previous studies that determine the impact at the industry level. This study evaluates large minimum wage increases of up to 100 per cent, which have previously not been studied.
Mapping the “intellectual structure” of research on human resources in the “tourism and hospitality management scientific domain”
Authors: García-Lillo Francisco , Claver-Cortés Enrique , Úbeda-García Mercedes , Marco-Lajara Bartolomé , Zaragoza-Sáez Patrocinio Carmen 
Published: February 2018

PurposeThe purpose of this paper – based on the conviction that the human resource is by far the most strategic or distinctive resource available to firms competing in hospitality and tourism industries – is to objectively analyze the research on HR developed in the domain of tourism and hospitality management between 1997 and 2016. The aim is to “identify” and “represent” the “intellectual structure” of the field examined.Design/methodology/approach“Bibliometric” methods are utilized: document citation and co-citation analyses, as well as social network analysis (SNA).FindingsThe paper provides an interesting inventory of the theoretical foundations of knowledge developed around HR in the field under study by different theoretical frameworks and scientific disciplines, such as marketing or psychology. However, its main contribution is to identify an important gap in the literature in the specific area of management.Research limitations/implicationsThe present study has several limitations resulting from the utilization of “bibliometric” methods applied in the analyses performed. As for the implications, these are more than obvious.Originality/valueThe authors believe that research developed here provides – through a kind of “meta-analysis” – a valuable outlet from which future researchers could benefit, giving them easier access to the theoretical foundations on which HR research in the field in question is based. This work also suggests some paths for future development or research in the field within the context of hospitality and tourism industries.
Exploring drivers of innovation in hospitality family firms
Authors: Kallmuenzer Andreas 
Published: February 2018

Purpose
The purpose of this study is to explore which actors in the hospitality industry drive innovation in hospitality family firms and particularly aims at understanding how these drivers contribute to create and sustain competitive advantage. The peculiar role of family dynamics in these efforts is considered.

Design/methodology/approach
Narrative interviews in 22 hospitality family firms in Western Austria were conducted. Data were analyzed using the qualitative text analysis software GABEK©.

Findings
Results show that the entrepreneurial family and employees are key drivers for innovation as actors internal to the firm, but also the guests and regional competitors as external drivers provide comprehensive innovation input. These innovation efforts are perceived to stimulate growth and business development.

Research limitations/implications
Future research might want to test and further concretize the propositions from this study in quantitative surveys. Additionally, the entrepreneurial family formed the central focus of this study; thus it would be interesting to investigate the other actors identified as key drivers of innovation in hospitality family firms.

Practical implications
Recommendations to entrepreneurs and regional politics are to capitalize on the identified actors as important drivers of innovation.

Originality/value
Research widely agrees that in hospitality collaboration, innovation is necessary, for many actors jointly offer complex products and services to tourists. However, it remains unclear which actors are mainly driving innovation in hospitality and how they do this, particularly when considering that the majority of firms in this industry are family firms and therefore family dynamics need to be considered for analysis.
Systematic review of hospitality CRM research
Authors: Law Rob , Fong Davis Ka Chio , Chan Irene Cheng Chu , Fong Lawrence Hoc Nang 
Published: February 2018

PurposeThis paper aims to comprehensively and systematically review the state of customer relationship management (CRM) research on hospitality and propose future research agenda.Design/methodology/approachAll hospitality-related CRM articles since its introduction as a concept in 1988 were collected. The retrieved articles were then chronologically and thematically analyzed.FindingsHospitality CRM research has rapidly grown from the initial relationship marketing concept into social CRM. Five research foci were identified, including CRM planning and implementation process, organizational support, technology and tools, customer perspectives and characteristics and outcome and impact. Three potential pitfalls were observed in the existing literature. A comprehensive research framework incorporating the five research domains and three key players was proposed.Practical implicationsHospitality practitioners should take an integrated perspective on the five major domains of CRM and the three key players to ensure that informed decisions can be made.Originality/valueThis study contributes to the literature through its qualitative and critical assessment of existing hospitality CRM literature, which can guide future research.
Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention
Authors: Wen Ji , Hu Yaou , Kim Hyun Jeong 
Published: February 2018

Purpose
The purpose of this study is to extend cognitive appraisal theory by integrating customers’ individual difference factors, specifically cultural values. This study examines the effect of individual cultural values on hotel customers’ positive emotions and electronic word-of-mouth (eWOM) creation intention.

Design/methodology/approach
Online surveys were administered via MTurk. Adults with a recent hotel stay were invited to participate in this study. In all, 331 valid questionnaires were used for data analysis.

Findings
The results show that collectivism, indulgence and power distance have positive effects on pride, and that indulgence has a positive effect on pleasure. Both pleasure and pride have significant impacts on eWOM creation intention, with the effect of pleasure being stronger.

Practical implications
This study deepens hotel practitioners’ understanding of the formation of hotel guests’ eWOM creation intention and offers suggestions on how to facilitate eWOM advocacy.

Originality/value
This study highlights the versatility of cognitive appraisal theory with the inclusion of individual cultural values in the hotel eWOM context. This study delineates the underlying psychological process of how individual cultural values lead to positive eWOM intention via positive emotions that hotel guests experience during their visit. This psychological process is understudied, yet critical for the success of hotel companies that cater to many culturally diverse guests.
Perspectives of event leveraging by restaurants and city officials
Authors: Wood Laura , Snelgrove Ryan , Legg Julie , Taks Marijke , Potwarka Luke R. 
Published: February 2018

PurposeHosting events can attract visitors to an area and provide an opportunity for local businesses in the host community to benefit economically. Restaurants, in particular, have an opportunity to benefit as food is a necessary expenditure. However, previous research suggests that the intentional attraction of event visitors by local businesses has been minimal. The purpose of this paper is to explore perspectives of event leveraging held by restaurant owners/managers and a destination marketing organization (DMO).Design/methodology/approachData were collected through semi-structured interviews with owners/managers of 16 local restaurants and from three DMO executives in one medium-sized city in Ontario, Canada. Data were analyzed using initial and axial coding.FindingsFindings indicate that restaurants did not engage in event leveraging. Three common reasons emerged to explain their lack of engagement in leveraging, including: a lack of a belief in benefits from leveraging, inconvenient proximity to event venue, and not being prepared for event leveraging opportunities. The DMO had a desire to assist local business in leveraging, but their ability to do so was negatively impacted by a lack of awareness of events being hosted, disengagement by local businesses, and limited resources.Originality/valueFindings suggest that there is a need for DMOs and local businesses to create stronger and more supportive working relationships that address financial and human resources constraints preventing the adoption and success of event leveraging. As part of this approach there is a need for cities to make stronger financial investments in supportive agencies such as a DMO.