bluuebunny/crossref_metadata_2025_split huggingface dataset:
Factors that influence the quality of services provided by the bus rapid transit system
Authors: Tomaz de Aquino Joás , Valença de Souza Juliana , Lima da Silva Vanessa de Cássia , Jerônimo Taciana de Barros , Melo Fagner José Coutinho De 
Published: November 2018

Purpose
This study analyses the factors that can influence the quality of service provided by the bus rapid transit (BRT) system in the state of Pernambuco. It is incipient, considering that the system was implemented in this state in 2014 to the World cup. In this context, the purpose of this paper is to identify the factors considered important for the services provided by this system and their impact on perceived quality.

Design/methodology/approach
The authors analyzed the data using exploratory factorial analysis, and linear and quantile regression techniques. Regarding the classification, this research is applied, exploratory, descriptive and in the form of a case study describing the situation experienced by the users of BRT in Pernambuco.

Findings
The results showed that it was possible to identify five factors that impact the level of satisfaction of the offered services: fluency in the provision of the service; staff training; physical conditions in the provision of the service; convenience/accessibility; and integration between transport lines.

Originality/value
With initial identification, factors 1, 3, 4 and 5 have been found to have an impact on overall service quality in a positive and statistically significant way. Factors 3 and 4 have a different impact with high- and low-quality standard perceived by users, and these should be the guiding elements by companies in establishing actions to improve the services offered.
A recipe for big data value creation
Authors: Ylijoki Ossi , Porras Jari 
Published: November 2018

Purpose
The purpose of this paper is to present a process-theory-based model of big data value creation in a business context. The authors approach the topic from the viewpoint of a single firm.

Design/methodology/approach
The authors reflect current big data literature in two widely used value creation frameworks and arrange the results according to a process theory perspective.

Findings
The model, consisting of four probabilistic processes, provides a “recipe” for converting big data investments into firm performance. The provided recipe helps practitioners to understand the ingredients and complexities that may promote or demote the performance impact of big data in a business context.

Practical implications
The model acts as a framework which helps to understand the necessary conditions and their relationships in the conversion process. This helps to focus on success factors which promote positive performance.

Originality/value
Using well-established frameworks and process components, the authors synthetize big data value creation-related papers into a holistic model which explains how big data investments translate into economic performance, and why the conversion sometimes fails. While the authors rely on existing theories and frameworks, the authors claim that the arrangement and application of the elements to the big data context is novel.
Smart VRP-NLMS algorithm for estimation of power system frequency
Authors: Aali Seyed Reza , Besmi Mohammad Reza , Kazemi Mohammad Hosein 
Published: November 2018

Purpose
The purpose of this paper is to study variation regularization with a positive sequence extraction-normalized least mean square (VRP-NLMS) algorithm for frequency estimation in a three-phase electrical distribution system. A simulation test is provided to validate the performance and convergence rate of the proposed estimation algorithm.

Design/methodology/approach
Least mean square (LMS) algorithms for frequency estimation encounter problems when voltage contains unbalance, sags and harmonic distortion. The convergence rate of the LMS algorithm is sensitive to the adjustment of the step-size parameter used in the update equation. This paper proposes VRP-NLMS algorithm for frequency estimation in a power system. Regularization parameter is variable in the NLMS algorithm to adjust step-size parameter. Delayed signal cancellation (DSC) operator suppresses harmonics and negative sequence component of the voltage vector in a two-phase Î ± Î² plane. The DSC part is placed in front of the NLMS algorithm as a pre-filter and a positive sequence of the grid voltage is extracted.

Findings
By adapting of the step-size parameter, speed and accuracy of the LMS algorithm are improved. The DSC operator is augmented to the NLMS algorithm for more improvement of the performance of this adaptive filter. Simulation results validate that the proposed VRP-NLMS algorithm has a less misalignment of performance with more convergence rate.

Originality/value
This paper is a theoretical support to simulated system performance.
Havells India Ltd: QRG foundation on the cross road
Authors: Shrivastava Archana , Sharma Nagendra Nath , Sharma Nitika 
Published: November 2018

Learning outcomes
The case will help students to understand the challenges faced by the organisations with respect to implementing social reforms; develop an understanding in creating sustainable solutions to the social problems; identify leadership challenges faced by such enterprises; and understand grassroots challenges of establishing such enterprises in India.

Case overview
The case deals with the dilemma and challenges of Col. Nirban Singh, in-charge of Midday meal of QRG Foundation at Alwar. The foundation was based on the vision of creating a positive impact in communities through social service. They follow a socially positive agenda and work consistently to contribute to the betterment of the society and its future. Their initiatives revolve around their concerns for the nutrition, health and education of children. It was decided that out of the three programmes on environment, sanitation and the mid-day meal (MDM) for school going children, the later will be the flagship CSR activity of Havells. The programme began with coverage of 1,500 students in 2005. In 2015, ten years since inception, the Havells MDM scheme catered to over 58,000 students from 688 schools every day in the Alwar region of Rajasthan. Till February 2017, Havells has served over 66 million meals to students and impacted lives of millions of Children (Source: Havells). The case illustrates innovative model of automation in food preparation and cooking operations adopted by the company with minimum human intervention, to maintain hygiene and thereby with the help of special vans owned by the company quickly distribute freshly cooked food to schools at lunch time. The case highlights the purpose behind this initiative, challenges that company face in day-to-day activities and the impact of this initiative on the children in Alwar district at Rajasthan. QRG is at the crossroad: Col. Nirban must identify the way forward without compromising on the quality of the services provided. His available options are replicate the programme in the new state, upscale their services in Rajasthan and focus on the existing project and work on the ways to make it sustainable.

Complexity academic level
The case can be used in both undergraduate and graduate levels in entrepreneurship, management and leadership classes to discuss corporate social responsibility, social entrepreneurship, NGO and responsible business. The case provides practical challenges faced by the social enterprises/NGOs in running the programme, implementing the policies on the ground, replicating and sustaining it. The case can be used in strategy, innovation and ethic classes.

Supplementary materials
Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Subject code
Management science.
Awareness of occupational hazards in learning organizations
Authors: Rahman Muhammad Sabbir , Mannan Mahafuz , Hossain Md. Afnan , Gani AAhad M. Osman 
Published: November 2018

PurposeThe purpose of this research is to investigate the significant antecedents that influence students’ awareness of occupational hazards (AOHs) in their respective institutions. The researchers proposed a theoretical model consisting of three dimensions: knowledge sharing behavior (KSB), sense of spirituality (SS) and awareness of occupational hazards (AOHs).Design/methodology/approachThis study targets students of different public and private higher learning institutions in Bangladesh with a total of 260 respondents, utilizing a survey questionnaire as the data collection instrument to test the proposed conceptual model. The structural equation modeling approach was used to test the proposed model.FindingsThe results show that SS has a mediating effect on KSB and AOHs at higher learning institutions.Originality/valueThe study contributes for first time to the theoretical novelty of the body of the existing literature in the domains of students’ KSB, SS and AOHs. The study also provides insight on future research directions by helping in identifying gaps in literature in this field and higher learning institutions in Bangladesh.
Lattice Boltzmann simulation of 3D natural convection in a cuboid filled with KKL-model predicted nanofluid using Dual-MRT model
Authors: Rahimi Alireza , Kasaeipoor Abbas , Hasani Malekshah Emad , Rashidi Mohammad Mehdi , Purusothaman Abimanyu 
Published: November 2018

Purpose
This study aims to investigate the three-dimensional natural convection and entropy generation in a cuboid enclosure filled with CuO-water nanofluid.

Design/methodology/approach
The lattice Boltzmann method is used to solve the problem numerically. Two different multiple relaxation time (MRT) models are used to solve the problem. The D3Q7–MRT model is used to solve the temperature field, and the D3Q19 is used to solve the fluid flow of natural convection within the enclosure.

Findings
The influences of different Rayleigh numbers (103 < Ra < 106) and solid volume fractions (0 < f < 0.04) on the fluid flow, heat transfer, total entropy generation, local heat transfer irreversibility and local fluid friction irreversibility are presented comprehensively. To predict thermo–physical properties, dynamic viscosity and thermal conductivity, of CuO–water nanofluid, the Koo–Kleinstreuer–Li (KKL) model is applied to consider the effect of Brownian motion on nanofluid properties.

Originality/value
The originality of this work is to analyze the three-dimensional natural convection and entropy generation using a new numerical approach of dual-MRT-based lattice Boltzmann method.
Service failure and recovery in technology-based business networks
Authors: Reis João , Amorim Marlene , Melão Nuno 
Published: November 2018

PurposeThis paper aims to investigate how service providers are using their channels to support the handling of customer complaints in a technology-based business network (Tb2N) environment. It aims to discuss the implications from existing misalignments between the service delivery debilities and the complexity of the Tb2N recovery process.Design/methodology/approachThis study used an exploratory case study research conducted in a Portuguese private bank. Data collection involved multiple sources for corroboration purposes, such as reports from customer complaints, semi-structured interviews, direct observation and official documents. Data were analysed to identify paths and relationships between constructs, to reduce data, to enable interpretation and to achieve valid and reliable results.FindingsThe case analysis revealed four types of Tb2N debilities: weaknesses in what concerns the channel migration to new technologies, automated physical and virtual barriers in accessing the firms’ common channel, non-automated barriers concerning the cross-training of employees and, finally, barriers concerning the service operations management.Originality/valueTo the best of the authors’ knowledge, this is the first attempt to characterize the service failure and recovery in a Tb2N context. Complaint management is an essential tool for managers, as failures in service delivery are inevitable and the recovery of such encounters encompasses significant challenges. For academics, this is the first effort to discuss a growing topic in the operations management literature. Further investigation is needed, and with this contribution, the authors expect to stimulate other researchers to provide their contribution.
Validation of organizational innovation as a creative learning process
Authors: Kumar Nishant , Yakhlef Ali , Nordin Fredrik 
Published: November 2018

Purpose
Previous studies on innovation tend to view innovation as consisting of a creative phase of novel and useful ideas, and a non-creative, or at least a less creative phase, as this considered to be the mere implementation and validation of the initially created ideas. In contrast, this paper aims to stress on the significance of the process of validating a new idea as being a creative, learning, exploratory process that shapes the degree of novelty of the innovation as a whole.

Design/methodology/approach
In driving this argument, this study deductively builds on a theoretical pre-understanding derived from extant literature related to management innovation and organizational legitimacy, and inductively draws on information gleaned from three in-depth case studies.

Findings
The study shows that the validation phase in the innovation process is a creative process, rather than just being a set of activities that relate to the mere execution of the created ideas. Viewing the validation process as an exploratory search for new knowledge, this study establishes a relationship between the form of knowledge mobilized, vertically within an organization or horizontally from outside, and the form of legitimation required. Validation based on internally generated knowledge is effective in terms of achieving pragmatic (efficiency-driven) objectives. Inter-organizational knowledge inflows are associated with cognitive legitimacy – a form of legitimacy that leads to changes in the stakeholders’ beliefs about a the product. In contradistinction, horizontal, socio–cultural inflows of knowledge are likely to improve on the product itself, thereby generating more traction for validation.

Research limitations/implications
This research is based on data collected from three firms only.

Practical implications
The idea developed here can provide business organizations a better understanding of the validation process of management innovations. This study suggests that successful innovation often requires managers to be prepared to seek knowledge beyond the confines of their own organizations.

Originality/value
This study contributes in three ways: it submits that there is a dynamic interplay between the moments of creation and validation, which is largely shaped by the novelty of the mobilized knowledge, depending on whether it is internal top–down or external horizontal; relatedly, the effectiveness of validation is shaped by the novelty of the knowledge garnered to justify the initial ideas; and the present paper has extended Suchman’s (1995) framework by linking the effectiveness of the various forms of legitimacy to the source of knowledge mobilized in the validation process.
The dark side of technology: examining the impact of technology overload on salespeople
Authors: Delpechitre Duleep , Black Hulda G. , Farrish John 
Published: November 2018

PurposeThe purpose of this study is to examine how technology overload (system feature, information, and communication overload) influences salespeople’s role stress (role conflict and role ambiguity), effort to use technology and performance. This research examines whether these relationships are linear or quadratic. It also examines the moderating effect of salespeople’s technology self-efficacy.Design/methodology/approachSalespeople at a national company providing services to small and medium companies were surveyed via an online instrument to measure key constructs and control variables. Over 200 usable responses resulted; structural equation model was used to analyze the data.FindingsResults show that dimensions of technology overload had linear and/or quadratic relationships with role stress, effort to use technology and performance. Salesperson’s technology self-efficacy moderated the relationship between technology overload, effort to use the technology and performance.Practical implicationsThe benefits from new technology are not always linear. Managers should regulate the timing of technology improvements, as well as the availability of information, communication and system features, to reduce role stress and enhance efforts to use technologies.Originality/valueDrawing on the job demand and resource model, this research demonstrates that technology used as a job resource will aid the salesperson and company; however, when technology overload exists, it becomes a job demand with the potential to enhance role stress and decrease salesperson performance.
Reforming accounting to support the shift towards a sustainable financial system
Authors: Chabrak Nihel 
Published: November 2018

PurposeConsidering the growing importance of finance in shaping corporate and human activities, the purpose of this paper is to focus on the United Nations Environment Programme (UNEP) Inquiry into the Design of a Sustainable Financial System that aims to align the financial system with sustainable development, with a focus on environmental aspects. Following the inquiry call for better disclosure approaches of material information on the “sustainability impacts” of the financial system as one of the areas of improvement to move toward a sustainable financial system, the author argues for a reform of the accounting model to better reflect the compliance of businesses with “quality of growth” imperatives.Design/methodology/approachThe paper rests on the entity theory of Littleton (1934).FindingsThe new accounting model requires creating a new equity capital account for the entity that is separate from the shareholders equity account. Valuation as well as other related issues on the functioning of this account is briefly explored in the paper. The reform also requires entrusting the responsibility of answering questions related to valuation, capital maintenance and income distribution to the board of directors that should be composed of representatives of the different capitals which have accrued, temporarily or indefinitely, to the business firm.Research limitations/implicationsThis paper calls researchers to explore the theoretical avenues proposed in the paper to develop the model in practice.Practical implicationsThe implementation of this reform requires a regulatory reform and the redesign of the economic coordination mechanisms which could be challenging in practice.Social implicationsThe accounting model proposed in the paper contributes to a new quality of growth, which is a growth based on well-being and inclusiveness.Originality/valueThe paper draws on the UNEP framework, which has not been investigated in other research studies.
Bank risk and performance in an emerging market setting: the case of Bangladesh
Authors: Majumder Md. Tofael Hossain , Li Xiaojing 
Published: November 2018

PurposeThis study aims to investigate the impacts of bank capital requirements on the performance and risk of the emerging economy, i.e. Bangladeshi banking sector.Design/methodology/approachThe study applies an unbalanced panel data which comprises 30 banks yielding a total of 413 bank-year observations over the period 2000 to 2015.FindingsUsing generalized methods of moments, the empirical results of this research reveal that bank capital is positively and significantly impressive on bank performance, whereas negatively and significantly impact on risk. The study also finds the inverse relationship between risk and performance in both the performance and risk equations. The results also indicate that there is a persistence of performance and risk from one year to the next year.Originality/valueThis is the unique investigation on Bangladeshi bank industry that considers the simultaneous effect of bank capital requirements on risk and performance. Therefore, it is predicted that the empirical evidence of this research shows policy implications to the regulatory authority of Bangladeshi banking industry to determine relevant policies.
Always available – the role of perceived advantages and legitimacy
Authors: Dettmers Jan , Biemelt Jana 
Published: November 2018

Purpose
Studies have shown that availability for work during non-work hours can impair well-being. However, there are significant inter-individual differences regarding these effects. Referring to the “effort–reward–imbalance” model and the “stress-as-offense-to-self” model, the purpose of this paper is to investigate the role that perceived advantages as well as the illegitimacy of extended availability plays in explaining the inter-individual differences.

Design/methodology/approach
A total of 310 participants completed an online questionnaire that measured extended availability, illegitimacy of extended availability, advantages of availability and two strain indicators. The authors conducted regression analyses to analyze the effects of extended availability on strain and the moderating role of perceived illegitimacy and advantages of extended availability.

Findings
Extended availability and – beyond this effect – perceived illegitimacy of extended availability were positively correlated with strain, whereas perceived advantages showed the opposite effect. Furthermore, perceived advantages had a moderating effect in that high advantages buffered the detrimental effects of extended availability.

Research limitations/implications
The results are based on cross-sectional data. However, the findings confirm previous research indicating that the detrimental effects of extended availability are dependent on specific boundary conditions. In this study, the authors provided evidence for the moderating effect of perceived advantages regarding extended availability.

Practical implications
The results provided indications to designing availability in a risk-reducing way by accounting for boundary conditions that may increase or decrease the detrimental effects.

Originality/value
By focusing on perceived illegitimacy and flexibility advantages as boundary conditions for the effects of extended availability, the study introduces two established concepts into the research on increasingly flexible work–home boundaries.
Cognitive risk culture and advanced roles of actors in risk governance: a case study
Authors: Agarwal Ruchi , Kallapur Sanjay 
Published: November 2018

PurposeThe purpose of this study is to explore the best practices for improving risk culture and defining the role of actors in risk governance.Design/methodology/approachThis paper presents an exemplar case of a British insurance company by using a qualitative case research approach.FindingsThe case study shows how the company was successful in changing from a compliance-based and defensive risk culture to a cognitive risk culture by using a systems thinking approach. Cognitive risk culture ensures that everybody understands risks and their own roles in risk governance. The change was accomplished by adding an operational layer between the first and second lines of defense and developing tools to better communicate risks throughout the organization.Practical implicationsPractitioners can potentially improve risk governance by using the company’s approach. The UK regulator’s initiative to improve risk culture can potentially be followed by other regulators.Originality/valueThis is among the few studies that describe actual examples of how a company can improve risk culture using the systems approach and how systems thinking simultaneously resolves several other issues such as poor risk reporting and lack of clarity in roles and responsibilities.