bluuebunny/crossref_metadata_2025_split huggingface dataset:
Improving university teaching: a professional service operation perspective
Authors: Finne Max 
Published: February 2018

PurposeThe purpose of this paper is to take a professional service operation (PSO) perspective to reconceptualise a persistent pedagogical dilemma of teaching large classes into a process design challenge. This enables developing a solution that reduces labour intensity and improves the customisation of teaching.Design/methodology/approachThis work is based on a single-case analysis of an undergraduate operations management course taught at a UK-based global top-50 business school. The research process follows the design science approach where a prior course design is analysed and a redesign is presented, refined and tested using data on student satisfaction.FindingsThe course redesign is based on the flipped learning pedagogy, and uses a combination of process analysis and educational science perspectives. The redesign seems to provide the benefits to students without increasing labour intensity. The developed six-step systematic approach should reduce the labour intensity of university-level teaching operations, while providing additional possibilities for customisable in-class active learning.Research limitations/implicationsThe empirical findings from the single-case design cannot be directly generalised to other contexts. However, the developed six-step systematic approach for redesigning the university-level teaching process should be applicable to other teaching operations to drive value creation and improve processes.Originality/valueThis study shows how the resource-constrained value creation of teaching operations can be improved systematically using process analysis perspectives. The work also scrutinises the flipped learning pedagogy from a PSO perspective and shows its benefits for improving teaching operations compared to traditional lecturing.
Are customers ready to accept revenue management practices in the restaurant industry?
Authors: Etemad-Sajadi Reza 
Published: February 2018

PurposeThe purpose of this paper is to investigate the application of revenue management practices to the restaurant industry. The author wants to observe customers’ readiness to accept revenue management practices based on price variation, booking policy, table management, and control duration. The author also wants to measure the impact of these four practices on customer patronage intention.Design/methodology/approachA survey was conducted with 251 respondents. As the author had several latent variables, partial least squares, a variance-based structural equation modeling method, was used.FindingsThe author found that the majority of these practices are perceived unfair. The only two practices that are considered as fair are price variation between lunch/dinner, and cancellation in case of late. The most unfairly felt practice is the policy-related time spent at the table. The results also showed that the perceived fairness of these practices influences customer patronage intention. The author observed that price variation according to the lunch/dinner period, weekday/weekend period, and time of the day will influence the desire to frequent the restaurant. Booking policy will also impact customer patronage intention. The table management and control duration policies do not impact customer patronage intention, even if these practices are perceived unfair.Practical implicationsRestaurant managers, desiring to apply revenue management practices, should be aware of the fact that practices linked to price variation will have a stronger influence on the customer intention to revisit the company than control duration practices. Moreover, restaurant managers must “educate” their clients by clearly communicating the advantages of these practices for the customers.Originality/valueEven if several studies focused on the fairness perceived of revenue management practices in hospitality industry, there is a lack of research about the impact of price variation and control duration on patronage intention, especially for the restaurant industry. This is the first time the author measured the concrete impact of price variation, booking policy, table management, and control duration on patronage intention. Moreover, the author integrated several new practices that have never been studied in the past such as the date of booking (e.g. 5 percent reduction if the booking was done four days in advance) or the fact of changing tables for dessert and coffee.
Economic crisis and business excellence: a comparative multi case study assessment
Authors: Metaxas Ioannis N. , Koulouriotis Dimitrios E. , Emiris Dimitrios 
Published: February 2018

Purpose
The purpose of this paper is to investigate the impact that crisis had on quality management and basic business processes using INSEAD’s industrial excellence framework (IEF) towards large Greek industrial units. This study proposes a modified version of the IEF which can help firms to operate through a turbulent environment.

Design/methodology/approach
Data that were collected during the current financial crisis were compared with a matched sample of business units surveyed a decade earlier. The variables that were used to measure performance were grouped into two categories, quality management and process improvement.

Findings
Through the examination of these cases, the authors identify the characteristics that empowered those BUs so as to remain alive during the turbulence. According to the results, the survivors train their staff systematically, have closer relationships with their suppliers, assess their processes and follow up with action plans. Findings also suggest cultural differences between survivors vs non-survivors. Survivors display a cultural profile typical to adhocracy since they describe themselves as more flexible and externally focused instead of being stable and internally focused. These findings are discussed and avenues for future research are presented.

Practical implications
The results of the study can be applied by quality managers of industrial organizations to achieve higher performance and overcome a turbulence of the external environment.

Originality/value
Previous research on the business excellence frameworks neglects the essential issue of sustainability and how an organization can survive a crisis. The study provides new insights into the long-term benefits of applying an excellence framework.
Analysing fourteen graphical representations of corporate real estate alignment models
Authors: Heywood Christopher , Arkesteijn Monique 
Published: February 2018

PurposeThis paper aims to report an analysis of the graphical representations of 14 corporate real estate (CRE) models. It does this to establish the systematic, metatheoretical requirements for modelling CRE alignment which to date have been disguised in a multitude of models.Design/methodology/approachThis meta study of CRE alignment models used a qualitative hermeneutic method to inductively develop understanding of the models’ constituent parts. Several iterations of graphical and textual analysis were required to do this. Further deductive analysis sought to understand the individual models relative to this new understanding.FindingsThe analysis showed that a total of 12 components have been used to model CRE alignment. These are divided into four Building Blocks: understanding corporate strategy; understanding real estate performance; making real estate strategy; and implementing real estate strategy. While every model’s representation contained the four Building Blocks, few models contained all 12 components, though all contained at least seven. Completeness of representation in this study should not be inferred as equating to effectiveness as an alignment process. Various feedback mechanisms were also evident between the components.Originality/valueThe analysis provides the most complete map of the modelling requirements for CRE alignment. It differs from previous theoretical work on alignment by synthesising a metatheory of alignment representation. By providing a more coherent theory by which to model CRE alignment the metatheory provides a consistent basis on which to investigate and theorise aspects of CRE alignment.
The “organizing” paradigm in public administration: learning by focusing on customer orientation
Authors: Bruno Andreina 
Published: February 2018

Purpose
Public Administration complexity derives from the dual character of the public sector, that is to be a means of delivery and an element of societal self-governance. The bureaucratic framework is a way to address this tension, while simultaneously public administration needs to focus on a more processual view of the organization to improve service quality. Training could be a key point to sustain such a transition, by focusing on customer orientation. The purpose of the study is to explore whether a training device focused on customer orientation could develop employees’ theory on organization as being process-oriented, i.e. “organizing”.

Design/methodology/approach
The longitudinal study is on a training case study in Italy. Participating in the training course were 34 employees belonging to 16 Public Administrations. Data on participants’ organization representations were collected at the beginning and at the end of the course through the SWOT matrix. Data analysis used a quali-quantitative approach.

Findings
Findings show a shift to viewing the service organization as a process implicated in uncertainties and unpredictable events rather than the realization of an ideal model.

Originality/value
The study contributes to highlight the need for a practical focus on the conceptualization of organization in training, as the term “organization” is often under described or treated as an end in itself.
Coaching as intervention to increase leaders’ contingent reward behavior
Authors: Pratama Adi , Mustika Martina Dwi , Sjabadhyni Bertina 
Published: February 2018

PurposeThis study focuses on the relationship between contingent reward behavior and subordinate employees’ performance in the fast-moving consumer goods (FMCG) sector.Design/methodology/approachThe instruments used in this study were the leader–member exchange questionnaire and the contingent reward behavior questionnaire, which was completed by salespeople.FindingsThe results of the study (which assessed 37 respondents) indicate a meaningful relationship between contingent reward behavior and leader–member exchange. Based on these results, researchers focused on one division in the sales department that has a low leader–member exchange by providing intervention in the form of leadership coaching. The sigficant results between pre- and post-test differences, using Wilcoxon signed-rank test, indicate that the coaching intervention improved contingent reward behavior and increased leader–member exchange.Research limitations/implicationsThe main limitation of this study was that it involved only 44 salespeople from one company. Therefore, the results may not be generalizable.Practical implicationsCoaching could be an effective approach to improve leaders’ contingent reward behavior.Originality/valueThis study provides more evidence that coaching can help leaders improving their behavior, particularly in relation to leader–member exchange.
Concerns about change and employee wellbeing: the moderating role of social support
Authors: Guidetti Gloria , Converso Daniela , Loera Barbara , Viotti Sara 
Published: February 2018

PurposeConcerns about change, a measure of the perception about future losses owing to organizational change, have received scarce attention within the organizational change literature. This study aims to address some relevant questions still unexplored regarding, the relationship between concerns about change and employees’ burnout and work engagement. Moreover, it evaluates the buffering role of social support namely, that of colleagues and superiors, during the anticipation stage of an organizational change process.Design/methodology/approachSix hundred and thirty-two employees of an administrative public sector filled out a self-reporting questionnaire. Data analysis was performed using hierarchical moderated regression to show direct and moderating effects.FindingsResults suggest that concerns about change, measured during the anticipation stage of an organizational change process, relate to higher burnout and lower work engagement. Social support significantly affects the relationship between concerns and outcomes.Originality/valueOverall, the study shows the role exerted from concerns about change in affecting employees’ wellbeing as the early stage of the organizational change process, providing scholars and practitioners in human resources management with new insight regarding the importance of support from colleagues and supervisor to sustain successful change implementation and employees’ wellbeing.
Supervisor incivility and how it affects subordinates’ performance: a matter of trust
Authors: Jawahar I.M. , Schreurs Bert 
Published: February 2018

PurposeTo enhance the understanding of the mechanisms underlying the effects of incivility on outcomes, the purpose of this paper is to propose and test work engagement as a mediator of the impact of supervisor-initiated incivility on subordinates’ task and citizenship performance. Further, the authors propose that this mediated relationship would be conditional on the influence of trust in supervisor, such that the relationship would be exacerbated for subordinates who have high levels of trust in the supervisor.Design/methodology/approachData came from a cross-sectional survey of 350 professionals employed in diverse occupations and organization types.FindingsThe authors found support for the mediating role of work engagement for citizenship performance, but not for task performance. As predicted, this explanation only held for employees who reported at least average levels of trust in their supervisors, supporting the “mediation is moderated” explanation.Originality/valueUnderstanding how and for whom supervisor incivility affects task and citizenship performance is vital to advancing theory as well as for designing interventions to mitigate the negative effects. This manuscript is one of very few to pursue this line of research and makes important contributions to theory and practice.
Job crafting and work-family enrichment: the role of positive intrinsic work engagement
Authors: Rastogi Mansi , Chaudhary Richa 
Published: February 2018

PurposeThe purpose of this paper is to examine the role of job crafting behaviors in predicting work-family enrichment. It is hypothesized that employees who are able to adjust their work environment proactively by increasing structural and social job resources, increasing challenging job demands and decreasing hindering job demands would be more engaged and experience work-family enrichment.Design/methodology/approachThe sample for the study consisted of 496 employees working in diverse nature of organizations in India. Structural equation modeling with the help of SPSS AMOS 20 was used for testing the study hypotheses.FindingsThe results reveal a strong relationship between job crafting and work-family enrichment experiences among employees. The study also established the role of work engagement as a mediator of the relationship between job crafting and work-family enrichment.Research limitations/implicationsThe study significantly advances the underdeveloped literature on work-family enrichment by establishing job crafting as a predictor and illuminating the underlying psychological processes in a non-western collectivist culture. The study also contributes to theory building around the construct of job crafting which is still in its infancy.Practical implicationsThe practitioners are encouraged to provide opportunities, support and freedom for job crafting to their employees for better work and home outcomes.Originality/valueThe present study is one of the pioneer attempts to examine how employees themselves can influence work-family enrichment by enhancing their work engagement using job crafting.
Employee retention: the effects of internal branding and brand attitudes in sales organizations
Authors: Dechawatanapaisal Decha 
Published: February 2018

PurposeThe purpose of this paper is to investigate the relationships among internal branding, brand orientation, brand identification, brand commitment, and employees’ intention to stay. The paper also examines the mediating roles played by brand identification and brand commitment on the relationship between brand orientation and retention.Design/methodology/approachData were collected from 702 business-to-business salespeople working in 15 cement and building materials companies in Thailand. Hypotheses were tested and analyzed by means of a confirmatory factor analysis, structural equation modeling, and a bootstrapping procedure.FindingsThe results revealed that establishing an internal brand has a positive effect on brand orientation, which has a positive impact on brand attitudes, namely brand commitment and brand identification. Such attitudes in turn are positively related to employee retention. The direct relationship between brand orientation and intention to stay was found to be partially mediated by brand identification.Research limitations/implicationsThe current research took place among customer-facing staff (e.g. salespeople), which can be extended to back-end employees in order to better reflect the overall internal branding effort.Practical implicationsOrganizations may improve employee retention through an internal branding process, and internalization of brand attitudes. Such efforts are not only the job of brand managers, but a shared responsibility of all employees at all levels. The collaboration between brand management and human resource (HR) interventions is crucial to successfully implement these efforts.Originality/valueThis study extends the existing knowledge by investigating the relationships that have rarely been discussed in the HR management and employee retention literatures. It shows the importance of a brand-building mechanism at the cultural level, and the influential effect of brand attitudes on the turnover of salespeople.
Entrepreneurial orientation and the job demands-resources model
Authors: Kattenbach Ralph , Fietze Simon 
Published: February 2018

Purpose
The purpose of this paper is to examine the influence of entrepreneurial orientation (EO) within the framework of the job demands-resources (JD-R) model.

Design/methodology/approach
The sample of N=597 white-collars in the German media and IT industry is drawn via the professional network XING. Cross-sectional mediator models are used to test the hypothesis.

Findings
The processes proposed by the JD-R model find empirical support. Job demands primarily cause exhaustion while job resources increase job satisfaction. Besides, job demands reduce job satisfaction and job resources lead to less exhaustion. An exception is found for cognitive workload which rather acts like a job resource. EO mediates these effects in a favorable way. High job resources foster EO, which in turn reduces exhaustion and enhances job satisfaction. For job demands, EO shows a negative mediation reducing the health-impairment process and increasing job satisfaction.

Research limitations/implications
Future research should broach the issue of adverse effects related to extreme employee entrepreneurship and potential negative effects.

Practical implications
Supporting and supervising an EO may help employees to cope with modern job profiles in agile organizations.

Originality/value
The findings provide support for a favorable mediating role of an entrepreneurial personal resource within the JD-R model. This knowledge may be used to consider individual work orientations and to organize work in a “healthy” way.
What seals the deal? How compensation and benefits affect women’s decisions to accept expatriation in the oil and gas industry
Authors: Shortland Susan 
Published: February 2018

PurposeThe purpose of this paper is to examine how decisions to undertake organisationally assigned expatriation are influenced by employers’ international assignment (IA) compensation and benefits policies, seen through the lens of female expatriate breadwinners working in the male-dominated oil and gas exploration and production industry.Design/methodology/approachA triangulated qualitative research approach draws upon: policy analysis in two oil and gas firms; interviews with two IAs Managers in Human Resources; and in-depth interviews with 26 female expatriates with experience of a variety of assignment types.FindingsThe paper identifies premiums that uplift salary, housing quality, access to healthcare, travel and leave arrangements, dual careers and children’s education as women’s main deal makers.Research limitations/implicationsLongitudinal studies and comparisons of men’s and women’s views on policy aspects that support assignment acceptance and cause assignment rejection are needed across a range of industries.Practical implicationsHousing quality is a key factor in women’s assignment acceptance. Good communication prior to expatriation can help build confidence in healthcare provision. Employers should consider how travel and leave policy can be implemented flexibly. Assistance with seeking work visas for partners and coordinating dual career couples’ assignments can facilitate female expatriation.Originality/valueThis paper provides new knowledge on how the content of organisations’ international compensation and benefits policies influences female expatriate breadwinners’ assignment acceptance set within the theoretical framework of compensating differentials. It proposes a model to depict financial and non-financial deal makers to women’s assignment acceptance.
The facets, antecedents and consequences of coopetition
Authors: Crick James M. 
Published: February 2018

PurposeThe purpose of this study is to explore the facets, antecedents and consequences of coopetition using three dimensions of entrepreneurial marketing. Coopetition is the interplay between competition and cooperation in which companies seek to collaborate with their rivals with the aim of enhancing performance compared to if they operated independently.Design/methodology/approachThis paper reports on 38 interviews across 25 firms competing in the New Zealand wine industry. Triangulation procedures were via primary and secondary methods. This data was analysed through a series of techniques to produce credible findings.FindingsCoopetition is comprised of resource- and capability-sharing activities. These activities are driven by an industry-wide cooperative mind-set; also, firms having access to competitors’ resources and capabilities. Coopetition was found to increase performance in ways that would not be possible if firms did not collaborate with their rivals.Originality/valuePrevious studies have focused on the facets and consequences of coopetition rather than its antecedents. Whilst exploration of these facets was undertaken in this study to reinforce prior research, this paper also investigates the antecedents of coopetition underpinned by the resource-based theory to contribute to the entrepreneurial marketing literature.