bluuebunny/crossref_metadata_2025_split huggingface dataset:
Hotels at fingertips: informational cues in consumer conversion from search, click-through, to book
Authors: Xie Karen L. , Lee Young Jin 
Published: June 2019

Purpose
When shopping for hotels online, consumers usually follow a sequential process of search, click-through and book. How to maximize consumer conversion on the path to purchase and prevent potential customers from giving up the online search remains an important topic to hotel marketers and online travel agents (OTAs). The purpose of this study is to understand how informational cues displayed in an online hotel search process, including quality indicators, brand affiliation, incentives (discounted price and promotion) and position in the search results, influence consumer conversion from one stage to another.

Design/methodology/approach
The authors collected clickstream data of hotel search from Expedia. The data include information on individual consumers’ click-through and booking, as well as events leading up to the conversions (or failure to convert) from search, click-through to book. It contains 940,164 hotels searched and displayed in 39,574 online search queries made by users in a regional US market between November 1, 2012 and June 20, 2013. The modeling strategy comprised the Heckman model and random effects model, which integrated sequential consumer behavior in different problem-solving stages while accounting for heterogeneity across different hotels online.

Findings
The authors find that consumers rely on informational cues displayed online to make decisions about hotel booking. Specifically, consumers tend to click through hotels with higher consumer-generated ratings and industry-endorsed ratings. However, they tend to rely on consumer-generated ratings rather than industry-endorsed ratings when committing to a booking. Moreover, consumers are strongly responsive to incentives (discounted price and promotion) when clicking-through and booking a hotel. Finally, the likelihood of consumer conversions from search to click-through and booking is higher for hotels with brand affiliation and higher positions in the search results.

Originality/value
This research provides critical managerial implications of online search for hotel marketers and OTAs. The results inform hotel marketers and OTAs on how consumers respond to informational cues displayed in their search process and how these informational cues influence consumer conversion from one stage to another. The sequential problem-solving process of search, click-through and booking disclosed in this study also helps hotel marketers to identify customer conversion opportunities using effective informational cues.
Progress on Airbnb: a literature review
Authors: Guttentag Daniel 
Published: June 2019

Purpose
The purpose of this paper is to review the extant literature on Airbnb – one of the most significant recent innovations in the tourism sector – to assess the research progress that has been accomplished to date.

Design/methodology/approach
Numerous journal databases were searched, and 132 peer-reviewed journal articles from various disciplines were reviewed. Key attributes of each paper were recorded, and a content analysis was undertaken.

Findings
A survey of the literature found that the majority of Airbnb research has been published quite recently, often in hospitality/tourism journals, and the research has been conducted primarily by researchers in the USA/Canada and Europe. Based on the content analysis, the papers were divided into six thematic categories – Airbnb guests, Airbnb hosts, Airbnb supply and its impacts on destinations, Airbnb regulation, Airbnb’s impacts on the tourism sector and the Airbnb company. Consistent findings have begun to emerge on several important topics, including guests’ motivations and the geographical dispersion of listings. However, many research gaps remain, so numerous suggestions for future research are provided.

Practical implications
By reviewing a large body of literature on a fairly novel and timely topic, this research provides a concise summary of Airbnb knowledge that will assist industry practitioners as they adapt to the recent rapid emergence of Airbnb.

Originality/value
This is the first paper to review the extant literature specifically about Airbnb.
A new dimension in publishing ethics: social media-based ethics-related accusations
Authors: Teixeira da Silva Jaime A. , Dobránszki Judit 
Published: June 2019

Purpose
Whistle-blowing, which has become an integral part of the post-publication peer-review movement, is being fortified by social media. Anonymous commenting on blogs as well as Tweets about suspicions of academic misconduct can spread quickly on social media sites like Twitter. The purpose of this paper is to examine two cases to expand the discussion about how complex post-publication peer review is and to contextualize the use of social media within this movement.

Design/methodology/approach
This paper examines a Twitter-based exchange between an established pseudonymous blogger and science critic, Neuroskeptic, and Elizabeth Wager, the former COPE Chair, within a wider discussion of the use of social media in post-publication peer review. The paper also discusses false claims made on Twitter by another science watchdog, Leonid Schneider. The policies of 15 publishers related to anonymous or pseudonymous whistle-blowing are examined.

Findings
Four issues in the Neuroskeptic–Wager case were debated: the solicitation by Wager to publish in RIPR; the use of commercial software by Neuroskeptic to make anonymous reports to journals; the links between “publication ethics” leaders and whistle-blowers or pseudonymous identities; the issues of transparency and possible hidden conflicts of interest. Only one publisher (Wiley) out of 15 scientific publishers examined claimed in its official ethical guidelines that anonymous reports should be investigated in the same way as named reports, while three publishers (Inderscience, PLOS and Springer Nature) referred to the COPE guidelines.

Originality/value
No such Twitter-based case has yet been examined in detail in the publishing ethics literature.
Lorenzo v. SEC: the supreme court rules on scheme liability under the federal securities laws
Authors: Hurd Susan , Gworek Mel , Glustrom Evan 
Published: June 2019

Purpose
To analyze the impact of the Supreme Court’s decision in Lorenzo v. SEC.

Design/methodology/approach
Discusses the lead up to the decision, the arguments made by both sides, and the opinion of the Court, and makes predictions about the likely impact of the decision.

Findings
The holding is unlikely to have a significant impact on private securities litigation as shareholders, unlike the SEC, are required to prove reliance and, under the Lorenzo fact pattern, reliance cannot be shown.

Originality/value
Expert analysis and guidance from experienced securities litigation counsel.
City branding and museum souvenirs: towards improving the St. Petersburg city brand
Authors: Trabskaia Iuliia , Shuliateva Iuliia , Abushena Rebecca , Gordin Valery , Dedova Mariya 
Published: June 2019

PurposeThe purpose of this paper is to identify ways to develop museum shop product, which will possess competitive advantage, and to recommend what should be done to develop such product so that it has a positive impact on the city brand of St. Petersburg.Design/methodology/approachIn total, 76 museums have been studied through the observation method to describe their shops’ inventory in terms of percentages of each product. Mostly St. Petersburg museums were included in the analysis. The observation method enabled the researchers to analyse the inventory of the museum souvenir shops. The findings of the analysis enabled the researchers to reach conclusions about museums’ strategies of product development.FindingsThe research allowed to make the conclusion that although the museum shops in St.Petersburg demonstrate positive tendencies in the development of competitive stores’ products a lot of work is still to be done. Not all museums are characterised by availability of clear strategy for product development. They offer souvenirs (if any) which do not differ from those existing on the market according to topics and functions which are characteristic for them. Recommendations on how to make the product of museum shops more competitive were proposed.Practical implicationsCities need new and fresh ways to create and promote their brands. Museums can contribute to this significantly with the help of souvenirs production. This research will provide insight into the process of how museums can do this by developing their shops’ inventory strategies. Recommendations to improve strategies for creation of competitive product were offered in the paper.Originality/valueIn today’s competitive conditions, museums are creating augmented products and create museum shops. Nevertheless, the role of museum shops in brand creation is underexplored. Museum shops have a high potential for creating high-quality products that may influence the museum and city brand in a positive way, as souvenirs and visual images of museum artifacts play an essential role in making an impression on tourists.
Whether sharing economy creates social value?
Authors: Cui Miao , Aziz Sitara 
Published: June 2019

Purpose
The purpose of this paper is to look at the insights of the value of the society influenced by sharing economy (SE). The study focused on both the benefits and flaws of SE by using the case of renowned SE platform “Uber” to come up with a holistic perspective of these effects from both the facets.

Design/methodology/approach
This study collects data from demand and supply side using interview and questionnaire. Then the grounded theory is adopted to analyze interview data and come up with six major research constructs. Further, quantitative analyses methods are applied on questionnaires to test “whether sharing economy creates social value” and to approximately estimate the extent to which sharing is economy influencing social value.

Findings
Findings suggested that, when only drivers were inquired about positive and negative effects of SE, positive effects were dominant. Also, when passengers were asked their opinion was also in favor of positive effects. From quantitative data analysis, the major factor significantly influencing the sustainability of the SE was “efficiency.” “Security issues and regulatory issues” were the prime negative factors, though again there was not enough statistical evidence to validate their significance. The authors hereby conclude that the positive contribution of SE is more, and it is increasing the values of the society. And the positive effects were twice significant than the negative effects.

Originality/value
Theoretically, the study contributes to finding both the helpful and harmful effects of SE on the values of the society. Practically, it suggests that governments should allow growth of SE under proper regulations. And car-sharing companies should focus on solving the security issues and regulatory issues.
Transformational change by a post-conventional leader
Authors: Brandt Eva Norrman , Kjellström Sofia , Andersson Ann-Christine 
Published: June 2019

Purpose
The purpose of this paper is to examine people’s experience of a change process and if and how post-conventional leadership principles are expressed in the change process.

Design/methodology/approach
The study used a retrospective exploratory qualitative design. In total, 19 semi-structured interviews and 4 workshops were conducted and analyzed in accordance with a thematic qualitative analysis.

Findings
The post-conventional leadership appears to have facilitated an organizational transformation where explorative work methods aimed at innovation and improvement as well as holistic understanding was used. Dispersed power and mandate to employees, within set frames and with clear goals, created new ways of organizing and working. The leader showed personal consideration, acknowledged the importance of the emotionally demanding aspects of change and admitted the leader’s own vulnerability. Balance between challenge and support created courage to take on new roles and responsibilities. Most employees thrived and grew with the possibilities given, but some felt lack of support and clear directions.

Practical implications
Inspiration from this case on work methods and involvement of employees can be used on other change efforts.

Social implications
This study provides knowledge on leadership capabilities needed for facilitation of transformational change.

Originality/value
Few transformational change processes by post-conventional leaders are thoroughly described, and this study provides in-depth descriptions of post-conventional leadership in transformational change.
Impact of servant leadership on intrinsic and extrinsic job satisfaction
Authors: Al-Asadi Rami , Muhammed Shahnawaz , Abidi Oualid , Dzenopoljac Vladimir 
Published: June 2019

PurposeThe purpose of this paper is to examine the extent to which perceived servant leadership of the supervisors impacts the intrinsic and extrinsic job satisfaction of the followers.Design/methodology/approachServant leadership factor structure was evaluated by applying Lidenet al.’s (2008) measure, and used the second-order model to test its relationship with the intrinsic and extrinsic job satisfaction. Confirmatory factor analysis and structural equation modeling were used to test data from 205 individuals working in service-sector organizations in Kuwait.FindingsThe seven-factor structure proposed by Lidenet al.(2008) holds valid in this sample, thus providing greater validity for this measure to be used in similar contexts. The results also indicate that second-order factor of servant leadership positively affects both intrinsic and extrinsic job satisfaction.Research limitations/implicationsServant leadership was measured using follower perception of their leader attributes. Next, the cross-sectional data limit the ability to demonstrate causality between servant leadership and employee satisfaction. Further, data were collected only from service-sector organizations in Kuwait, which limits the generalizability of results.Practical implicationsThis research helps in highlighting the significance of embracing more altruistic leadership approach in enhancing job satisfaction. Leaders in the analyzed region must be aware of the positive outcomes of this approach on job satisfaction, which can eventually contribute to engaged employees and their performance.Originality/valueThis research tries to add to the growing body of knowledge in terms of assessing relationship between servant leadership and job satisfaction in the service sector in the Middle East.
Perceived forgiveness climate and punishment of ethical misconduct
Authors: Salvador Rommel 
Published: June 2019

PurposeThe purpose of this paper is to investigate whether, and under what conditions, an individual’s punitive intent in response to ethical misconduct is shaped by their perceived forgiveness climate, which is their perception of how forgiving their organization is.Design/methodology/approachThis study used the survey method embedded within a vignette-based experiment involving working adults.FindingsResults show that higher perceived forgiveness climate is associated with lower punitive intent when an experience of being forgiven is salient to the disciplinary decision maker and when there are mitigating circumstances surrounding the ethical misconduct. When an experience of being unforgiven is salient to the disciplinary decision maker, higher perceived forgiveness climate is associated with higher punitive intent.Research limitations/implicationsThis study presents a more nuanced perspective on the conditions that shape punishment decision making in response to workplace ethical misconduct. As the findings may be specific to the measures and vignette used, future research should explore the replicability of these results using other measures and types of ethical misconduct.Practical implicationsThe paper alerts disciplinary decision makers to the potential influence of their perceptions of the organizational context and of their personal experiences on their punishment decision making, helping avoid inappropriately punishing subordinates, which can generate employee resentment and inflated turnover.Originality/valueThis is the first study that examined the relationship between forgiveness and punishment in response to ethical misconduct in a workplace setting.
Does leader humility matter? Effects on altruism and innovation
Authors: Mallén Fermín , Domínguez-Escrig Emilio , Lapiedra Rafael , Chiva Ricardo 
Published: June 2019

Purpose
The purpose of this paper is to analyze the effect of leader humility in firm innovativeness. The study highlights the importance of promoting altruism within organizations as a mechanism that may explain why leader humility fosters innovation.

Design/methodology/approach
The study was conducted in a sample frame of 11,594 Spanish companies. In total, 568 valid questionnaires were obtained and 284 different companies participated in the study. Structural equations were used to validate the proposed hypotheses.

Findings
All the hypotheses proposed in the conceptual model were confirmed. Results provide empirical evidence of the positive relationship between leader humility and firm innovativeness, as well as the mediating role played by altruism. In other words, leader humility promotes altruism and, in turn, firm innovativeness.

Research limitations/implications
The sample of companies is heterogeneous in terms of firm turnover, size, export ratio and age. The study is focused on firm innovativeness and only studies altruism as a mediating variable in the relationship between leader humility and firm innovativeness.

Practical implications
The present study provides some guidelines which may help companies to improve their competitiveness, enhancing workplace conditions.

Originality/value
There are few empirical studies that analyze the effect of humble leaders or leader humility on innovation. The main value of the present research is to further the current knowledge of this relationship by disentangling the mediating effect of altruism within organizations.
A conceptual framework of tax knowledge
Authors: Bornman Marina , Ramutumbu Pusheletso 
Published: June 2019

PurposeThis paper aims to develop a conceptual framework of tax knowledge that can be used to analyse and discuss tax knowledge as a factor influencing tax compliance.Design/methodology/approachRelevant literature was sourced using keywords pertaining to tax knowledge to identify the constructs of the framework. Thereafter, secondary interview data on small business owners’ tax challenges were thematically analysed to test the proposed framework.FindingsThree elements of tax knowledge were identified, namely, general, procedural and legal tax knowledge. General tax knowledge relates to a need to have a fiscal awareness; procedural tax knowledge refers to understanding tax compliance procedures; and legal tax knowledge pertains to a need to understand regulations.Practical implicationsThe proposed framework may assist future research in providing a structured approach for assessing tax knowledge as a factor influencing tax compliance. The framework may also assist tax authorities in designing targeted tax education outreach programmes for taxpayers and improve their understanding of taxpayer behaviour to influence the compliance behaviour of its taxpayer population.Originality/valueAn acceptable and specific measurement of tax knowledge as a factor of tax-compliance behaviour has been proposed and tested as a tool for analysing and discussing taxpayers’ knowledge variables.
The effect of food additives and cooking on the antioxidant properties of purslane
Authors: Naser Aldeen Mohammad Ghiath , Mansour Rita , AlJoubbeh Malak 
Published: June 2019

Purpose
This paper aims to study the effect of cooking and food additives, such as lemon juice and vinegar, on phenols and flavonoids contents and antioxidant activity of purslane.

Design/methodology/approach
The Folin–Ciocalteu method was used to determine total phenols content (TP), while total flavonoid content (TF) was determined by the aluminum chloride method. Two methods were used for determination of antioxidant activity: DPPH (1, 1-diphenyl-2-picrylhydrazyl) assay to determine radical scavenging activity, and ferric-reducing antioxidant power (FRAP) to measure the reducing power.

Findings
According to the results, leafs had higher values of TP, TF and antioxidant activity than aerial parts. Both lemon juice and vinegar retracted antioxidant properties of leafs. TP and TF of leaves showed deterioration after treatment with lemon by 58% and 21.8%, respectively, and FRAP and radical scavenging activity decreased by 75.8% and 74.5%, respectively (p < 0.001). Also, TP, TF, FRAP and DPPH radical scavenging activity decreased in leaves by 82.2%, 30.5%, 87.8% and 90.9%, respectively, after treatment of leaves with vinegar. TF increased after cooking in studied parts, where no significant statistical difference was observed in TP and antioxidant activity (DPPH assay and FRAP) of cooked aerial parts. Adding lemon juice after cooking increased antioxidant properties of purslane (p < 0.001).

Originality/value
Purslane has antioxidant activity because it is rich in polyphenols and flavonoids. Effects of food additives and cooking were studied using different measurements. According to the authors’ knowledge, this is the first work that studied the effect of food additives on antioxidant properties of purslane.
A scale for measuring perceived bureaucratic readiness for smart cities in Indonesia
Authors: Pratama Arif Budy , Imawan Satria Aji 
Published: June 2019

Purpose
The purpose of this paper is to develop and validate a scale for measuring perceived bureaucratic readiness for smart city initiatives.

Design/methodology/approach
The present study employs a mixed method approach to achieve its research objectives. An exploratory study, consisting of literature review and qualitative interviews with key informants, was conducted to develop an initial instrument for measuring bureaucratic readiness. An online survey of 40 civil servants involved in smart city programmes in the Yogyakarta City government was then administered to test the instrument’s validity and reliability.

Findings
Perceived bureaucratic readiness can be measured through four dimensions: commitment of the upper echelons, legal support, information technology resources and governance.

Research limitations/implications
The proposed scale provides an alternative instrument for measuring perceived bureaucratic readiness for smart city initiatives. However, as data were only derived from one city government, they are relatively small in scope. Future research can be conducted for generalisation by replicating this study in other cities, thereby measuring its effectiveness in other contexts and settings.

Practical implications
This study not only provides a better understanding of bureaucratic readiness for smart city initiatives, but also proposes an assessment tool as a practical means of assessing bureaucratic readiness. The quantification of readiness is beneficial to putting smart city programmes into practice, as it allows smart city managers to assess the internal bureaucracy’s level of readiness. It also allows managers to mitigate and further policy agendas and thereby improve the bureaucracy’s support for smart city programmes.

Originality/value
Literature sometimes underestimates the role of bureaucracy in smart city implementation while overly stressing stakeholders, vendors and technology. This paper attempts to contribute to smart city research by reaching beyond the technological perspective and focusing on local government bureaucracy. None of the extant literature provides a scale for measuring bureaucratic readiness. The study thus proposes a systematic way to develop a means of measuring perceived bureaucratic readiness for smart city programmes.