bluuebunny/crossref_metadata_2025_split huggingface dataset:
Guest preferences for service recovery procedures: conjoint analysis
Authors: Lee Seung Hyun 
Published: July 2018

Purpose
The ongoing challenge for hospitality firms is not to avoid service failures completely but rather to find effective ways of recovering from them. The purpose of this paper is to adopt conjoint analysis to examine guest preferences for service recovery actions that are taken simultaneously and the effect of such actions in the context of hotels in order to seek answers to the following research questions: what type of compensation bundle is most preferred by guests? and How effective are compensations in terms of recovery satisfaction, especially with regard to subsequent behavioral intentions?

Design/methodology/approach
In order to study guest preferences for compensation, choice-based conjoint (CBC) experiments were used. The CBC survey method involves presenting respondents with several hypothetical scenarios that include numerous combinations of compensation attributes. The survey sample was recruited through web-based panels run by a marketing firm. The online survey was designed and built in the Sawtooth Software platform. Conjoint analysis was carried out.

Findings
The conjoint analysis results show that among the different compensation attributes, consumers preferred discounts the most, followed by corrective actions and loyalty points. Among the discount levels, consumers favored “free one night certificate for a future stay” over “100 percent off one night’s room bill.” Regarding loyalty points, consumers desire more points than fewer points. In terms of correction levels, consumers appear to desire an “upgrade to a suite” over just moving to another room or having the original room cleaned. Moreover, consumers prefer that service recovery be handled by upper-level management.

Research limitations/implications
Several limitations should be discussed. For example, the type of service failure studied was limited to a booked room not being clean upon check-in. Different types and magnitudes of service failures may result in a different set of preferences for compensation bundles. In addition, the compensation attributes and levels were limited in scope even though they were obtained from interviews with managers at midsize hotels. Other attributes and attribute levels can be included in future studies.

Originality/value
Although an abundant number of studies have been done regarding service failure and recovery, the extent to which service recovery needs to be carried out before it translates into actual recovery remains unanswered. Using conjoint analysis, the study identified exactly which bundle of compensation items was most preferred by guests.
Works councils and employer attitudes toward the incentive effects of HRM practices
Authors: Jirjahn Uwe 
Published: July 2018

PurposeA growing number of econometric examinations show that works councils substantially shape the personnel policy of firms in Germany. Firms with works councils make greater use of various human resource management (HRM) practices. This gives rise to the question of whether employers view the shaping of personnel policy positively or negatively. Against this background, the purpose of this paper is to examine the influence of works councils on employer attitudes toward HRM practices.Design/methodology/approachUsing data from manufacturing establishments, multivariate and recursive multivariate models are applied to estimate the determinants of employer attitudes toward HRM practices.FindingsThe incidence of a works council increases the probability of positive employer attitudes toward the incentive effects of performance pay, profit sharing, promotions, further training and worker involvement in decision making. However, it decreases the probability of positive employer attitudes toward high wages. The results suggest that works councils play a redistribution role in wages and a collective voice role in the other HRM practices.Originality/valueThe study complements examinations focusing on the influence of works councils on the formal presence of HRM practices. There are two potential limitations of focusing solely on formal HRM practices. First, the formal presence of a practice does not necessarily mean that the practice is effectively used. Second, a firm may informally use HRM practices even though the practices have not been formally adopted. The study provides insights into the question of whether or not works councils influence employers’ support for the various practices. This support can be important for the effective use of the practices, regardless of whether they are of formal or informal nature.
Making HRM curriculum relevant – a hypothetical practitioners’ guide
Authors: Benuyenah Vic , Boukareva Bistra 
Published: July 2018

Purpose
Despite business schools teaching human resources management (HRM) for several decades, the skill set of graduates today fails to match the requirements of the industry. Although some attempt has been made to make the HRM curricula relevant, in most cases, a large gap exists between the subject, its assessment and the industry demands. The purpose of this paper is to illustrate the changing trends in the field of HR and present ideas that will guide modern HRM curriculum development.

Design/methodology/approach
The paper draws on professional experience of the authors in teaching and developing HR curricula as well as literature illustrations from work-based learning.

Findings
To achieve relevancy, HR curricula need to focus more on professional work-based skills that are pertinent to the contemporary workplace and re-structure exam formats to be in line with skills required in the HR profession.

Research limitations/implications
There is an opportunity to test the ideas expressed in this paper empirically; this can normally be done through a triad focus group including employers, students and teachers.

Originality/value
The paper is predicated on the mismatch between the teaching and assessment of some HR subjects and the needs of the contemporary HR profession.
Linking ethical leadership and moral voice
Authors: Afsar Bilal , Shahjehan Asad 
Published: July 2018

PurposeThe study of ethical leadership has emerged as an important topic for understanding the effects of leadership in organizations. Theoretically, there is a relationship between ethical leadership and followers’ ethical behaviors but empirically, little attention has been given. The purpose of this paper is to examine how ethical leadership relates to employee’s moral voice through trust in the leader, leader−follower value congruence and moral efficacy.Design/methodology/approachThe authors used a time-lagged research design, collecting multi-source data from 364 employees and their immediate supervisors, working in construction companies in Pakistan.FindingsOn the basis of an interactional approach, this study found that there was an interaction between ethical leadership, trust in the leader and leader−follower value congruence that affected moral voice, such that ethical leadership had the strongest positive relationship with moral voice when both trust and leader−follower value congruence were higher; and moral efficacy mediated the effect that this three-way interaction between ethical leadership, trust in the leader and leader−follower value congruence had on moral voice.Originality/valueThis is one of the first studies to examine the role of ethical leadership in promoting employees’ voice behavior using a time-lagged research design, particularly in construction industry.
A multiple attribute decision making approach in evaluating employee care strategies of corporate social responsibility
Authors: Liu Jau Yang , Shiue William , Chen Fu Hsiang , Huang Ai Ting 
Published: July 2018

PurposeCorporate social responsibility has gradually become an essential enterprise responsibility under stakeholders’ expectations. Employee care strategies involve both qualitative and quantitative factors and are receiving special attention with the advent of the information age. In previous studies, a company’s policy of employee care may not fit with the needs of the employees. Consequently, the purpose of this paper is to investigate enterprises’ employee care from the employee’s perspective by adopting a hybrid multiple attribute decision making (MADM) model.Design/methodology/approachThis study is based on 159 interviews with senior employees and/or department managers using a survey questionnaire. This study uses the MADM model to conduct the analysis. First, this research study used Decision-Making Trial and Evaluation Laboratory (DEMATEL) to construct an influential network relations map of the 4 dimensions and 13 criteria of employee care. Second, this study uses DEMATEL-based Analytic Network Process to conduct a weight analysis for each dimension and criterion. Third, this study uses VIKOR to calculate employees’ level of satisfaction as well as the gap from the “aspired level.”FindingsThe results of the study revealed the critical factors influencing employee care and proposed a systematic plan to be used as a reference for improvement. The improvement sequence revealed the following order: Equal employment opportunities→Good industrial relations and benefits→Responsibility to train and educate employees→Occupational health and safety. The empirical results showed there was still 35 percent room for improvement in the enterprises’ implementation policy of employee care.Originality/valueThe implementation of employee care has become an important issue for corporations since it helps to sustain and to increase an enterprise’s competitiveness in the business environment. However, the extant literature on employee care comes from enterprises’ perspectives instead of from employees’ perspectives. This research investigates the key factors of employee care and successfully shows MADM to be an effective model for the planning and implementation of corporate social responsibilities’ employee care from the perspective of employees.
Detention or diversion? The influence of training and education on school police officer discretion
Authors: Bolger Philip Colin , Kremser Jonathan , Walker Haley 
Published: July 2018

PurposeThe growing concern about school violence and security has led to a dramatic increase in the number of police officers working in schools. This increase has been accompanied by a focus on the training of school-based law enforcement, the discretion that they exercise when interacting with youth, and the concern that these factors may lead to more youths facing arrest and formal processing by the juvenile and criminal justice system. What is not well understood is whether or not having formal school resource officer (SRO) training or higher education impacts the officer’s decision making when responding to an incident involving a student. The paper aims to discuss these issues.Design/methodology/approachThis paper uses survey data from school police officers within the USA (n=179) to examine the officer’s preferred post-incident method of disciplining the youth, from the most punitive and formal approach of suspension or referral to juvenile authorities, to the less punitive and informal approach such as diversion or warn and release.FindingsOverall, the study found that officers who have received formal SRO training were more likely to prefer a formal resolution to the incidents, and more highly educated officers tended to favor less punitive and informal responses.Originality/valueThese findings question the current state of the effectiveness of SRO training at using diversionary tactics for conflict resolution in a school setting.
Officer views in contracting, merger, and hybrid agencies
Authors: Wilson Jeremy M. , Gruenewald Jeff , Grammich Clifford A. 
Published: July 2018

Purpose
The purpose of this paper is to assess officer perceptions of consolidation of law enforcement agencies under three specific models: contracting, merger and a hybrid of regionalization and contracting.

Design/methodology/approach
A survey was administered to 139 officers employed by four agencies using one of the models of interest. The survey asked officers their views on consolidation and how it has affected organizational and employment characteristics.

Findings
Officers generally support consolidation, but views vary by agency type. Officers in the contracting agencies, for example, generally viewed consolidation as less cost effective than officers in other agencies viewed it, but were more likely to say crime decreased and job security and workload improved after consolidation. Officers in the hybrid agency were less positive about changes in some employment and organizational characteristics.

Research limitations/implications
The sample size and response rates are low, and no comparison to other agencies is available, but the examination offers new information and lessons.

Practical implications
Communities considering police consolidation must consider a specific model and how to communicate changes to officers. This research illuminates officer perspectives on each.

Originality/value
This is the first investigation of views of shared services by specific model of consolidation. Such work is particularly valuable given increased interest in consolidation in recent years.
Organizational correlates of police deviance
Authors: Huff Jessica , White Michael D. , Decker Scott H. 
Published: July 2018

Purpose
Many examinations of police misconduct involve case study methodologies applied to a single agency, or a handful of agencies. Consequently, there is little evidence regarding the types of misconduct across agencies, or the impact of department-level characteristics on the nature and prevalence of officer deviance. The purpose of this paper is to address this research gap using statewide data of over 1,500 charges of police misconduct filed with the Arizona Peace Officer Standards and Training Board (AZPOST) from 2000 to 2011.

Design/methodology/approach
This study examines variation in the prevalence and forms of misconduct across 100+ agencies based on agency type and size. Difference scores were calculated for every agency in the state to determine whether an agency’s level of misconduct was proportionate to the number of officers employed by that agency. AZPOST data were supplemented with Law Enforcement Management and Statistics data to identify organizational correlates of misconduct in agencies generating disproportionately low and high levels of misconduct.

Findings
Results identify variation in officer misconduct across different types of agencies. Tribal agencies generally experience higher rates of domestic violence and drug/alcohol-related incidents. Smaller agencies have more misconduct allegations involving supervisors. Organizational characteristics including pre-hiring screening, accountability mechanisms and community relationships are associated with lower levels of agency misconduct.

Originality/value
The use of AZPOST data enables a statewide examination of misconduct while accounting for organizational context. This study identifies organizational features that might serve to protect agencies against disproportionate rates of officer misbehavior.
ACI‐1 beta‐lactamase is widespread across human gut microbiomes in Negativicutes due to transposons harboured by tailed prophages
Authors: Rands Chris M. , Starikova Elizaveta V. , Brüssow Harald , Kriventseva Evgenia V. , Govorun Vadim M. , Zdobnov Evgeny M 
Published: July 2018

SummaryAntibiotic resistance is increasing among pathogens, and the human microbiome contains a reservoir of antibiotic resistance genes. Acidaminococcus intestini is the first Negativicute bacterium (Gram‐negative Firmicute) shown to be resistant to beta‐lactam antibiotics. Resistance is conferred by the aci1 gene, but its evolutionary history and prevalence remain obscure. We discovered that ACI‐1 proteins are phylogenetically distinct from beta‐lactamases of Gram‐positive Firmicutes and that aci1 occurs in bacteria scattered across the Negativicute clade, suggesting lateral gene transfer. In the reference A. intestini RyC‐MR95 genome, we found transposons residing within a tailed prophage context are likely vehicles for aci1's mobility. We found aci1 in 56 (4.4%) of 1,267 human gut metagenomes, mostly hosted within A. intestini, and, where could be determined, mostly within a consistent mobile element constellation. These samples are from Europe, China and the USA, showing that aci1 is distributed globally. We found that for most Negativicute assemblies with aci1, the prophage observed in A. instestini is absent, but in all cases aci1 is flanked by varying transposons. The chimeric mobile elements we identify here likely have a complex evolutionary history and potentially provide multiple complementary mechanisms for antibiotic resistance gene transfer both within and between cells.
Tax Reporting Behavior Under Audit Certainty
Authors: Ayers Benjamin C. , Seidman Jeri K. , Towery Erin M. 
Published: July 2018

ABSTRACTThis study uses a confidential data set of firms assigned to the Internal Revenue Service's Coordinated Industry Case (CIC) program to examine the effect of audit certainty on firms' tax reporting behavior. We first model the determinants of assignment to the program. Although the ability and incentive to avoid taxes are related to CIC assignment, we find that the IRS assigns firms primarily based on size and complexity. We then test whether audit certainty has a detectable effect on tax payments. Our results show that tax payments do not change when firms enter the CIC program, suggesting the CIC program does not have higher deterrence or enforcement effects relative to the IRS's standard selection and audit process for large corporations not included in the CIC program. However, supplemental analysis suggests that audit certainty does alter managers' expectations regarding future tax payments. Our paper provides new empirical evidence on the strategic game between the taxpayer and the tax authority and has important implications for tax authorities as they consider the costs and benefits of certain audit programs.
How Important are Dividend Signals in Assessing Earnings Persistence?
Authors: Homburg Carsten , Müller Christian , Nasev Julia 
Published: July 2018

ABSTRACTWe build and test a Bayesian model that shows how investors revise their earnings persistence expectations after dividend announcements. When dividend changes confirm preceding earnings changes, our model predicts inverse u‐shaped investor revisions conditional on the prior expectations for noisy dividend signals. As the dividend signal becomes more informative, our model predicts that investor revisions will become more skewed converging to a monotonically decreasing relation for perfectly informative dividend signals. When dividend changes contradict preceding earnings changes, our model predicts u‐shaped investor revisions. In empirical tests, we find results generally consistent with our model predictions.
The mechanisms involved in ochratoxin A elimination by Yarrowia lipolytica Y‐2
Authors: Zhang X. , Yang H. , Apaliya M.T. , Zhao L. , Gu X. , Zheng X. , Hu W. , Zhang H. 
Published: July 2018

AbstractBiological control of mycotoxin in cereals, fruits and vegetables have emerged as a promising method. In a previous study, Yarrowia lipolytica Y‐2 isolated by our research team showed biocontrol effect on the post‐harvest decay of grapes and ochratoxin A (OTA) elimination in polytoma medium. The aim of this study was to elucidate the possible mechanisms of OTA elimination by Y. lipolytica Y‐2. The results indicated that OTA elimination by Y. lipolytica Y‐2 was attributed to the degradation action of intracellular enzymes but not extracellular enzymes. A degradation product was identified as ochratoxin alpha (OTα) by liquid chromatography‐tandem mass spectrometry. The intracellular enzymes precipitated with 65% saturation of ammonium sulphate degrade OTA the most quickly and 97.2% OTA was degraded within 4 h. Analysis of this fraction showed that two proteins of carboxypeptidase were expressed in Y. lipolytica Y‐2 but not in Y. lipolytica Polh without the ability to degrade OTA. The results of the protein identification combined with product identification indicated that OTA was degraded to OTα by Y. lipolytica Y‐2 through the hydrolysis activity of carboxypeptidases. Additionally, many proteins of Y. lipolytica Y‐2 involved in stress response and reactive O2 species elimination also played essential role in OTA degradation.
Tight insect–host phenological synchrony constrains the life‐history strategy of European pine sawfly
Authors: Chorbadjian Rodrigo A. , Phelan P. Larry , Herms Daniel A. 
Published: July 2018

AbstractThe synchronization of insect and plant phenologies may impose ecological constraints on host specialization and the evolution of life histories.
European pine sawfly Neodiprion sertifer (Geoffroy) feeds on mature foliage of Scots pine Pinus sylvestris L. during a limited temporal period in early spring and is univoltine despite the continual presence of this resource throughout the growing season. Reciprocal manipulation of host and insect phenologies demonstrated that larval performance was highest in mid‐April, with the window of host susceptibility closing rapidly thereafter.
As the host phenology advanced, the foliar concentration of nitrogen, amino acids and soluble carbohydrates decreased, whereas that of terpenoids increased. As the foliar quality declined, larvae ate more in an attempt to compensate, although they were less efficient at converting consumed foliage to body mass.
The phenological window for larval development began to reopen late in the growing season as the quality of mature foliage started to improve until it once again supported larval development during the next spring.
Neodiprion sertifer must synchronize its life cycle with an ephemeral phenological window of host suitability that closes too early and reopens too late to permit a second generation.
Oogenesis is accompanied by cyclic morphological changes in hepatocytes of Neotropical freshwater fish Piabina argentea
Authors: Thomé Ralph G. , de Oliveira Cardoso Isabella Cristina , de Oliveira Sabrina Elisa , Santos Hélio Batista dos 
Published: July 2018

AbstractWe determined for the first time the reproductive biology of Piabina argentea through macroscopic and microscopic analysis of ovaries and evaluated the morphological changes in hepatocytes. Two hundred and 46 specimens were collected, 204 females and 42 males, between March 2014 and February 2015. Biometrics data were obtained. From females, gonad and liver samples were conducted to histological, histochemical and immunohistochemical techniques. Mature ovaries were used to determine absolute and relative fecundity. Total length and body weight values indicated that females were larger than males. The estimated weight–length ratio showed negative allometric growth. The absolute fecundity average was 171.83 ± 59.89 oocytes per ovary. In addition, females spawning capable and regressing stages were found throughout the sampling period and the presence of all oocyte types in regressing stage ovaries indicated asynchronous oocyte development and multiple spawning. From regenerating to spawning capable stage the oocytes accumulated yolk in cytoplasm became bigger. While in the liver hepatocytes with a larger cell area during regenerating stage and proliferative activity in the spawning capable stage were observed. Thus, our results indicate that P. argentea had an opportunistic reproductive strategy and cyclic morphological changes of hepatocytes occurred during the oogenesis.