bluuebunny/crossref_metadata_2025_split huggingface dataset:
Marching with the volunteers
Authors: Dewi Miranti Kartika , Manochin Melina , Belal Ataur 
Published: May 2019

Purpose
The purpose of this paper is to examine the role of volunteers and its impact on related accountability practices towards beneficiaries by a large humanitarian non-governmental organisation (NGO) in Indonesia.

Design/methodology/approach
The authors adopted a qualitative case study design. The empirical evidence comes from rich fieldwork carried out in an Indonesian NGO. The authors collected the evidence mainly via 46 interviews and five focus groups.

Findings
The authors found that the case NGO drew heavily on the social and cultural capitals of volunteers in the process of serving its beneficiaries, which, in turn, facilitated the enhancement of its accountability to the beneficiaries. The authors also found that volunteers play a bridging role to reduce the distance between NGOs and beneficiaries.

Research limitations/implications
For NGO managers, this study provides necessary empirical evidence on the positive role played by the volunteers in the development and operationalisation of accountability to the beneficiaries. In the authors’ case, beneficiary accountability is enhanced by the social conduct and practices performed by the NGO’s numerous volunteers. Beneficiary accountability is of significant concern to the policy makers too. This study shows that volunteers and NGO can work in a reciprocal relationship where social and cultural capital can be mobilised to each other’s advantage. To facilitate beneficiary accountability, NGOs can draw on the socio-cultural capitals held by the volunteers who appear to share the same norms and expectations with the beneficiaries. This process can also lead to the building of social and cultural capital by the volunteers themselves as they achieve great satisfaction and gain valuable experience in this process that could lead to greater satisfaction in their spiritual and material lives.

Originality/value
The authors extend the previous literature on beneficiary accountability by highlighting the under-researched role of volunteers in such accountability practices. In this paper, the authors first discuss the facilitating role of volunteers in enhancing NGOs’ accountability towards beneficiaries. Then, this is illustrated empirically. In addition, the authors argue that although Bourdieusian concepts like field and capital have been widely used in the analysis of various organisational practices the concept of habitus received limited attention particularly from the context of developing countries. The authors undertake an examination of the habitus of volunteers in the Indonesian case organisation and explore their linkages with the field and associated capitals.
How consumers’ brand experience in social media can improve brand perception and customer equity
Authors: Yu Xiaolei , Yuan Chunlin 
Published: May 2019

Purpose
The purpose of this paper is to investigate factors driving consumers’ social media brand experience and its effect on customer equity and customer lifetime value (CLV). A conceptual model is proposed including the variables of product attributes, brand experience, brand attachment, brand trust, customer equity and CLV.

Design/methodology/approach
The proposed research model is analyzed using a survey of 708 South Korean and Chinese consumers.

Findings
The results indicate that utilitarian and hedonic values influence brand experience, and that brand experience directly influences brand attachment, brand trust and customer equity drivers. There is a positive relationship between brand attachment and trust. As a customer equity driver, brand equity has a positive effect on CLV.

Originality/value
This study sheds light on how brand experience in social media can improve customer equity. It contributes to the theory of brand experience and customer equity as well as smartphone product marketing strategies. From a managerial perspective, guidelines are provided for firms to implement value communication activities using social media, and to maintain and increase their CLV.
Comparison-based perceived attribute performance as a better antecedent of satisfaction, value and loyalty
Authors: Vera-Martinez Jorge , Ornelas Sidney 
Published: May 2019

PurposeProduct performance measurements have been used to explain other business performance variables. The purpose of this paper is to propose that, regarding Mexican consumers, the “comparison-based perceived attribute performance” (CAP) approach is a better predictor of outcomes, such as satisfaction, value and loyalty, compared with the traditional measurement of “non-comparison-based perceived attribute performance” (NCAP). These two forms of assessing attribute-level performance may be considered as different constructs.Design/methodology/approachUsing these two approaches, empirical tests were performed to attribute performance measurement and were conducted on products from two different categories: tequila and liquid dishwashing detergent. Regression analyses were performed using Mexican consumer samples ofn=295 andn=239, respectively.FindingsAs opposed to NCAP, CAP measurements yielded higher statistical levels of satisfaction, value and loyalty for both product categories. In the case of tequila, factor analysis indicated a clear separation between the two types of measurements, suggesting that they should be considered distinct constructs. However, this was not found for the other product category.Originality/valueCAP, which has better potential to predict outcomes than NCAP, could have relevant implications in brand positioning assessment and importance-performance analyses.
The direct and indirect effects of anger and its cognitive appraisals in public relations incidents
Authors: Sung Billy , Yih Jennifer 
Published: May 2019

Purpose
The purpose of this paper is to examine the predictive power of anger and its associated appraisal dimensions of consumer responses to two different public relations incidents.

Design/methodology/approach
A natural quasi-experiment was conducted within a month after the public relations incidents. Participants randomly viewed one of the two videos relating to the incidents. Path analysis was used to examine the direct and indirect effects of anger, acceptability appraisal, motivational incongruence appraisal, relevance appraisal and other accountability appraisal on consumers’ intention to harm the brand and future purchase intention.

Findings
Appraisals of acceptability, motivational incongruence and relevance, but not other accountability, have both direct and indirect effects on anger and its motivational tendency. Acceptability appraisal directly increases consumers’ intention to harm, whereas relevance appraisal directly increases their intention to harm and reduces future purchase intention. The degree to which these appraisal structure and anger occur account for the level of negative consumer responses toward the two public relations incidents.

Practical implications
The current findings empirically replicate the diverse consumer responses toward two public relations incidents and use anger and its appraisal structure to account for the negative responses. This provides researchers and practitioners a framework to explain and manage consumers’ reaction toward different public relations incidents.

Originality/value
The current findings not only support the motivational role of anger and its accompanying appraisals in public relations incidents, but also demonstrate their predictive power in the given contexts.
Do service firm employee and customer relations matter for customer forgiveness in service recovery?
Authors: Muhammad Lakhi , Gul-e-Rana Gul-e-Rana 
Published: May 2019

Purpose
Customer forgiveness is gaining importance in service recovery. This study debates that service firm employees and the customers’ relations are supportive resources for the customer while deciding for forgiveness. Accordingly, the purpose of this paper is to test the effects of structural, relational and cognitive social capital on customer forgiveness and thereof the effects of customer forgiveness on negative word of mouth and repatronage intentions.

Design/methodology/approach
Partial least squares–structural equation modeling was employed to test the hypothesized relations on usable data from 428 banking customers who registered their complaint recently.

Findings
Results show that structural, relational and cognitive social capital explained a unique variance in customer forgiveness with significant positive influence, whereas customer forgiveness has a significant positive effect on repatronage intentions and a significant negative influence on negative word of mouth.

Originality/value
Customer forgiveness is a convincing idea in service recovery. This study proposed and empirically verified that social capital in relations of service firm employee and customer relations is important for customer forgiveness to minimize negative word of mouth and enhance repatronage intentions.
Exploring a suitable model of destination image
Authors: Jeong Yunduk , Kim Sukkyu 
Published: May 2019

Purpose
The purpose of this paper is to investigate the structural relationships between destination image, tourist satisfaction, attitudinal loyalty and behavioral loyalty, with an emphasis on the mediating effect of tourist satisfaction on the relation between destination image and loyalty in the context of a small-scale recurring sporting event held in Asia.

Design/methodology/approach
Validity and reliability of the measurement scale were proved through a confirmatory factor analysis, Cronbach’s α analyses and correlation analyses. A structural equation modeling test with maximum likelihood estimation was conducted to test the relationships among the research variables using 440 participants.

Findings
The results revealed destination image had a direct influence on tourist satisfaction, attitudinal loyalty and behavioral loyalty, and that tourist satisfaction had a direct influence on attitudinal loyalty and behavioral loyalty. Moreover, tourist satisfaction was found to partially mediate relationships between destination image and attitudinal loyalty, and between destination image and behavioral loyalty.

Practical implications
First, destination marketers and organizers of a small event should provide tourists with an international or domestic newsletter of the small event. Second, destination marketers should place well-educated employees at popular hotels and restaurants and the event organizers should arrange that trained volunteers be positioned at stadiums, to enable tourists to find the locations of interest, which would help develop a positive image of the destination. Third, marketers and organizers should actively use social media to improve destination images and promote sporting events.

Originality/value
The authors offer a new perspective of tourist satisfaction as a mediating effect. Existing studies show tourist satisfaction fully mediates on the relation between destination image and loyalty, but the present study shows tourist satisfaction partially mediates this relation. In this respect, the term “sporting event” should be regarded important when attempting to understand tourist psychology and behavior because the level of tourist satisfaction can be affected by a term like “sporting event” in the mediating effect context.
Can contracts substitute hierarchy? Evidence from high-quality coffee supply in Brazil
Authors: Oliveira Gustavo Magalhães de , Zylbersztajn Decio , Saes Maria Sylvia Macchione 
Published: May 2019

Purpose
A trend toward higher quality has demanded more strategic investments in the transaction of coffee supply in Brazil. Instead of internalizing this transaction, one firm, illycaffè, has challenged the vertical integration assumption by adopting contracts to coordinate its supply. Aiming to investigate whether this firm is losing economic efficiency in terms of coordination, or whether it is being efficient due to a proper definition and allocation of property and decision rights, the purpose of this paper is to analyze the transaction attributes of illycaffè’s suppliers according to the vertical integration dilemma.

Design/methodology/approach
The research design is based on a survey of 105 coffee growers analyzed through probit regression. Using a transaction costs approach, the study empirically tests whether well-designed contracts can act as a hierarchy by following the efficient alignment hypothesis.

Findings
The results emphasize asset specificity, uncertainty and incentives as determinants for being an illycaffè supplier. In other words, these findings demonstrate that a well-designed contract can substitute a hierarchy based on transaction costs economics. It contributes by illustrating other coordination alternatives overlapping vertical integration, even in environments of high uncertainty and asset specificity, which encourages other private strategies based on allocation of property and decision rights of hybrid arrangements.

Originality/value
The study adopts a unique survey about transaction costs in the transactions of high-quality coffee supply in Brazil. The main contribution is to shed light on the cases where, how and why contracts can substitute the need for in-house production, and to guide private and public strategies using this background.
The land is what matters: factors driving family farms to organic production in Poland
Authors: Chmielinski Pawel , Pawlowska Aleksandra , Bocian Monika , Osuch Dariusz 
Published: May 2019

PurposeThe purpose of this paper is to analyse tendency of farms to switch from conventional to organic production.Design/methodology/approachThe study used data on 6,229 individual farms, which in 2009–2016 continued to participate in the Polish FADN. Estimation of logit models allowed the authors to indicate, separately for each period in the years between 2009 and 2015, a set of characteristics influencing the decision of farms on the use of organic production.FindingsThe authors demonstrate that, first of all, land factors were of major importance when deciding on conversion to organic farming, with only the own land inputs (owned by the farm) having a positive impact on the transition of farms to organic production. But then the resource of the capital factor, identified with the assets owned by the farm, exercised a significant negative impact. Income derived from the family farm, although had a positive impact, did not significantly determine the farm’s decision on conversion to organic production. While support for agri-environmental purposes had a positive impact on the decision of farm to convert, the payments received under the direct payments affected this decision negatively. The tendency to start organic production is also conditioned regionally.Research limitations/implicationsThe data of this study are limited in size, and limited to the Polish context.Originality/valueThe research setting for this paper is original; the study takes part in the discussion about factors of conversion to organic farming, on example of Poland and is a voice in the discussion on effective support for the development of organic farming in the context of sustainable development.
Who cares about local feed in local food products? Results from a consumer survey in Germany
Authors: Profeta Adriano , Hamm Ulrich 
Published: May 2019

Purpose
The purpose of this paper is to analyse if German consumers are willing-to-pay a price premium for local food produced with local feed. The study provides insights into reasons explaining consumer preferences for animal products produced with local feed.

Design/methodology/approach
Computer self-assisted personal interviews (CASI) with 1,602 German consumers were conducted. To calculate the price premium for local feed, consumers were asked about their willingness-to-pay (WTP) for local feed. The respondents had to indicate their WTP for the local feed share levels 75, 90 and 100 per cent for pork cutlets, beef steaks, eggs and milk. To measure the impact of consumers’ attitudes and sociodemographic background on the WTP, a zero-inflated negative binomial regression model (ZINB) was calculated.

Findings
The study reveals that there is a high WTP for animal products produced with local feed. Furthermore, it delivers interesting insights into the WTP for different shares of local feed. Increasing WTPs for a 75, 90 and 100 per cent local feed origin could be found. The logit model in the zero-inflated regression showed that the buying frequency of organic foods exerted a particularly significant impact on one’s belonging to the group which has, in general, no additional WTP for locally produced feed.

Originality/value
Consumers’ perception of the supply chain of local products is virtually unexplored. This is one of the first papers that take this topic into account.
Optimising maintenance cost by prioritising maintenance of facilities services in residential buildings
Authors: Au-Yong Cheong Peng , Chua Shirley Jin Lin , Ali Azlan Shah , Tucker Matthew 
Published: May 2019

Purpose
The purpose of this paper is to illustrate the maintenance prioritising for facilities services in high-rise residential buildings in Peninsular Malaysia. Maintenance prioritisation is becoming more prominent in the building maintenance industry due to budget constraints, poor maintenance management and to yield better maintenance performance.

Design/methodology/approach
Two main categories with eleven facilities services that require maintenance were identified through extensive literature review. A total of 321 returned questionnaires were analysed to distinguish the relationship between the maintenance priority and cost variance. Semi-structured interviews were then conducted to validate the findings.

Findings
The findings revealed that five essential facilities services were significantly correlated to cost variance and a regression model which examines the probability of over-budget was developed. Meanwhile, the interviews recognised that maintenance prioritisation has impact towards maintenance cost.

Research limitations/implications
This research focusses on the maintenance priorities of facilities services and their effects to maintenance cost. However, it is undeniable that the maintenance cost can be affected by other factors, contributing to a lower percentage of the total variance in the regression model. Thus, it creates research opportunity to study the factors (i.e. manpower, materials, wear and tear, etc.) affecting the variance of maintenance cost.

Practical implications
This study is useful to property managers in efforts to enhance the cost performance via appropriate maintenance prioritisation. The essential facilities services should be highly prioritised compared to the value-added facilities services.

Originality/value
The paper signifies the importance of maintenance prioritisation. It serves as a guide to plan and execute maintenance planning in a more logical way within budget and time constraints.
Design for occupational safety and health: key attributes for organisational capability
Authors: Manu Patrick , Poghosyan Anush , Mahamadu Abdul-Majeed , Mahdjoubi Lamine , Gibb Alistair , Behm Michael , Akinade Olugbenga O. 
Published: May 2019

Purpose
Against the backdrop of the contribution of design to the occurrence of occupational injuries and illnesses in construction, design for occupational safety and health (DfOSH) is increasingly becoming prominent in the construction sector. To ensure that design interventions are safe for construction workers to build and maintain, design firms need to have the appropriate organisational capability in respect of DfOSH. However, empirical insight regarding the attributes that constitute DfOSH organisational capability is lacking. The purpose of this paper, which trailblases the subject of DfOSH organisational capability in construction, is to address two key questions: what organisational attributes determine DfOSH capability? What is the relative priority of the capability attributes?

Design/methodology/approach
The study employed three iterations of expert focus group discussion and a subsequent three-round Delphi technique accompanied by the application of voting analytic hierarchy process.

Findings
The study revealed 18 capability attributes nested within six categories, namely: competence (the competence of organisation’s design staff); strategy (the consideration of DfOSH in organisation’s vision as well as the top management commitment); corporate experience (organisation’s experience in implementing DfOSH on projects); systems (systems, processes and procedures required for implementing DfOSH); infrastructure (physical, and information and communication technology resources); and collaboration (inter- and intra-organisational collaboration to implement DfOSH on projects). Whilst these categories and their nested attributes carry varying weights of importance, collectively, the competence-related attributes are the most important, followed by strategy.

Originality/value
The findings should enable design firms and other key industry stakeholders (such as the clients who appoint them) to understand designers’ DfOSH capability better. Additionally, design firms should be able to prioritise efforts/investment to enhance their DfOSH capability.
Developing theoretical coherence in teaching and learning: case of neuroscience-framed learning study
Authors: Tan Yuen Sze Michelle , Amiel Joshua Johnstone , Yaro Kwesi 
Published: May 2019

Purpose
The purpose of this paper is to describe two cycles of learning study (LS) involving eight elementary teachers in British Columbia, Canada. The study explored the teachers’ experiences of learning to plan and teach lessons as informed by recent brain research.

Design/methodology/approach
The case study was constructed using data sources including teacher semi-structured interviews (pre-study, post-study and delayed post-study), classroom materials (including student assignments), LS training materials, fieldnotes and recordings of meetings and research lessons; sources were triangulated. Thematic analysis was applied. Contemporary neuroscience perspectives framed the LS discourse and analysis.

Findings
The teachers developed theoretical coherence and could better articulate reasons for their pedagogy. They developed understandings of the cognitive architecture underlying functions like learning and memory, allowing them to identify pedagogical actions that are consistent with human biology and understand why these actions are effective in promoting learning.

Practical implications
LS is shown to be an effective professional development (PD) model where theoretical knowledge, like neuroscience, could be employed and tested in classroom settings to provide depth to support teachers’ praxis. This teaching–research nexus supports exploration of fruitful connections between theoretical knowledge and education to advance the science of learning and the science of instruction.

Originality/value
Findings demonstrated how LS could be employed with alternative theoretical perspectives to promote teacher PD, thus extending beyond the dominant use of variation theory. Also, illustrated is the potential use of LS to bridge the knowledge gap between neuroscience and education.