bluuebunny/crossref_metadata_2025_split huggingface dataset:
Climbing the down escalator
Authors: Johnson Devon , Limbu Yam B. , Jayachandran C. , Reddy P. Raghunadha 
Published: July 2019

Purpose
This paper aims to examine the effect of customer-to-customer (C2C) interaction while using a service on the willingness of consumers to engage in altruistic customer participation (CP) or co-production efforts aimed at helping other customers. It further examines the role of consumer skepticism toward the service category in moderating the effects of C2C interaction on altruistic CP and customer satisfaction.

Design/methodology/approach
A survey methodology was used to collect data from 374 consumers of health-care services in India. The data collection involved interviews of patients visiting diabetes clinics and focused primarily on the interaction between customers and their willingness to participate in educating members of the community on diabetic self-care.

Findings
The analysis shows that C2C interaction positively affects customer satisfaction and willingness to engage in altruistic CP. Consumer category skepticism does not moderate the effect of C2C interaction on customer willingness to engage in altruistic CP. However, category skepticism does have the moderating effect of significantly reducing the positive effect of C2C interaction on customer satisfaction.

Research limitations/implications
Data for this study were collected via interviews of consumers in India. Each consumer was interviewed by a trained interviewer. Although the authors do not detect any systematic influence in the results, the possibility of bias is acknowledged. Regarding the research implications, the finding that category skepticism does not moderate the effect of C2C interaction on willingness to engage in altruistic CP suggest that ultimately consumers may have stronger commitment and loyalty to themselves and that their relationships with the firm’s might be peripheral.

Practical implications
The study finds that consumer skepticism toward a service category can have adverse effects for service co-creation. The authors advise managers in troubled industries not to focus exclusively on improving brand differentiation but to also consider working with major industry players and regulators to address the deepest fears of consumers.

Originality/value
The findings have implications for the service dominant logic of marketing in that it suggests that category skepticism is disruptive to the value integration process on which service co-creation relies for value creation. This has strong implications for how managers should structure their interaction processes with customers and for future research that seeks to them prove customer productivity.
Coaching the ‘ideal worker’: female leaders and the gendered self in a global corporation
Authors: Gray David , De Haan Erik , Bonneywell Sally 
Published: July 2019

PurposeGender differences in leadership and issues around differential progression of male and female leaders are receiving more attention in the fields of human resource and leadership development. However, little is known about how interventions designed to support female leaders are being experienced within real-world contexts of global organizations. There is limited research and discussion on how such interventions are experienced at a more systemic level. This study aims to contribute at this very level.Design/methodology/approachThis study reports on a predominantly coaching-based development program that was designed to further the careers of female leaders within a complex multi-national organization. The study was conducted in a large, global health-care corporation employing 100,000 people based in over 120 countries. The qualitative research design for this study was exploratory, involving a reflexive process at each of the two stages.FindingsThe findings from this qualitative research take the debate on “the gendered organization” further by including the voices of female leaders. They demonstrate that whilst theoretically the concept of the “ideal worker” may inhibit progression, this is not necessarily a barrier to career advancement. Coaching, both individual and group, is shown to have a powerful effect on promoting reflection, self-confidence and focus.Research limitations/implicationsThere are two research limitations. While confidentiality was promised, the responses of some interviewees were nevertheless still guarded. Other limitations relate to the extent to which this study can be generalized to other contexts, as it was conducted inside a single global corporation.Originality/valueThe study addresses the complex and urgent topic of differential progression and makes a broader contribution by offering a systemic perspective on gender and development in global organizations.
Mapping talent development in tourism and hospitality: a literature review
Authors: Johnson Karen R. , Huang Taiyi , Doyle Alaina 
Published: July 2019

PurposeThe purpose of this study is to develop a deeper understanding of the scope of talent development (TD) strategies and practices in tourism and hospitality industry contexts.Design/methodology/approachBecause the literature on talent management and TD in tourism and hospitality is limited and fragmented, an integrative literature review method was used to identify and analyze relevant studies to create a more comprehensive representation of the industry’s talent strategies.FindingsFindings from the literature review showed that by nature, the context of tourism and hospitality is complex and the meaning of talent in this industry is not necessarily comparable to other industry sectors (Baum, 2008). While most industries adopt a more exclusive approach to develop talent, an inclusive approach may be more ideal for tourism and hospitality especially in light of the importance of frontline employees for business success. More robust management structures and human resource systems are needed especially in small and medium tourism enterprises to aid the facilitation of TD. A partnership approach involving strong commitment between education, industry and government should be necessitated to implement and sustain TD considering the importance of the industry to nation’s economic and social advancement.Research limitations/implicationsThis study adds to the body of literature on TD in tourism and hospitality. Future research opportunities should explore both qualitative and quantitative methods to provide empirical evidence and to further build on the literature.Practical implicationsGenerally, organizations place emphasis on the development of technical skills, however, managers and leaders of tourism organizations should focus on developing both technical and generic competencies especially for frontline employees to ensure that a positive image of the organization is consistently demonstrated. TD can influence employees’ emotional labor; therefore, increased and quality emotional labor training can impact the types of strategies that employees use during guest encounters to promote quality service.Originality/valueThe paper contributes a comprehensive review of the literature on TD in the tourism and hospitality context. The TD map provides more focused direction and will aid in the establishment of TD strategies and practices.
Economics of human resources development under globalization era: a study of BRICS countries
Authors: Hassan Samir Ul , Rymbai Motika Sinha , Bhat Aasif Ali 
Published: July 2019

Purpose
The study aims to explore the extent to which human resources development quantifies the economic growth of BRICS countries under the globalization era by controlling country differences.

Design/methodology/approach
The study used the Generalized Method of Moments (GMM) and Scheffe pairwise comparison tests to quantify the impact of the variables and the level of difference among the BRICS countries onto human Resources development.

Findings
The study observes that the impact of human resources development on economic growth of BRICS counties is significant but limited to few countries. The study reveals that countries such as India and South Africa are unable to utilize their human resources efficiently to promote economic growth, as compared with Russia, China and Brazil. The study further argues that there is urgent need of amalgam of various economic development theories keeping in mind the regional needs to extract the positive impact from human resource on economic development.

Research limitations/implications
The single limitation of this research is that it was not possible to compare the results with other developing countries to unleash the capabilities of human resources development with regard to economic growth at the universal level.

Originality/value
To the best of the authors’ knowledge, this paper is the first of its kind to analyze human resources development at a much deeper level. The paper has chosen variables which are important from the policy perspective of government rather than the working perspective, which is a great contribution. Further, for human index the variables chose covering major aspects of human development from spending perspective.
Industrial standardisation as a driver for cross-national convergence in training processes
Authors: Lahiff Ann , Li Junmin , Unwin Lorna , Zenner-Höffkes Lea , Pilz Matthias 
Published: July 2019

PurposeThe purpose of this paper is to address a gap in the comparative research literature on vocational education and training (VET) and skill formation systems. It examines the impact of international technical standardisation and regulation on the design, organisation and delivery of apprenticeships in the aeronautical and aerospace sectors in England and Germany.Design/methodology/approachThe research design was informed by insights from economics, workplace and work-based learning and comparative education. Academic experts in the fields of aerospace and aeronautical standardisation and regulation, VET, human resource development and business organisation were consulted. The generic occupation of “aircraft mechanic” was selected as being the closest match for comparison. Interviews and non-participant observation in workplaces and training centres were carried out involving three companies in England and four in Germany.FindingsFindings show that there is considerable convergence across the pedagogical approaches to apprenticeships in England and Germany related to fostering the capacity to take responsibility for the quality of one’s work, to work in and lead teams, and to respond to and work with customers. Increasing international regulation and technical standardisation underpins a shared language about learning through practice in technologically advanced workplaces.Originality/valueThis paper is original because it turns the lens of inquiry to workplace processes to reveal the level of convergence in training philosophies and practices in an internationally highly regulated sector. It shows how international technical standardisation and regulation is leading to pedagogical innovation. The findings have implications for VET and apprenticeship policy at the national and international level.
Analysis of tilted neutral planes for tall space fires with unsymmetrical openings using numerical simulation and Schlieren photography technique
Authors: Su ChungHwei , Wang ShiuanCheng 
Published: July 2019

Purpose
The purpose of this paper is to analyze the variations in the neutral plane when a tall space with unsymmetrical openings is on fire. The neutral plane of the fire scene is an important index of a natural smoke exhaust system. The numerical simulation method and the Schlieren photography technique were used as analysis tools. The results of model experiments and numerical simulation were compared with each other to confirm the rationality of the conclusions. The results were to discuss the characteristics of various cases and showed that the neutral planes of the fire scene were not always horizontal.

Design/methodology/approach
The numerical simulation method and the Schlieren photography technique were used as analysis tools. The flow patterns of hot air in various cases were recorded using the flow visualization technique. In addition, the renowned simulation software, fire dynamics simulator (FDS), was used for case analysis. The Schlieren photography technique was used for 1/12.5 model experiments with six smokeless candles burned, and FDS was used for a numerical simulation. In terms of the case of unilateral vents, the exhaust efficiency was discussed when the exhaust vent and air inlet were located on the same side or different sides.

Findings
This study demonstrates that makeup air flowing in from the inlets and openings has a significant impact on the effectiveness of natural smoke exhaust systems. The results illustrated that the neutral planes were tilted in some cases. In some cases, the results showed that one side was the air inlet and the other side was the exhaust vent, even if the openings were at the same height in some cases. These phenomena have rarely been discovered or studied in the past. The exhaust efficiency was not always better when the vent was located in the rooftop.

Originality/value
This study analyzed the neutral plane of a fire scene using the common unsymmetrical opening spaces in the Taiwan region as an example. The phenomenon of non-horizontal neutral plane has rarely been studied in the past. The temperature of the discharged hot gas was low because of an efficient exhaust effect, which reduced the heat and smoke storage in the space. The results obtained by these two methods were consistent, and showed that the cases with the same opening area had different smoke extraction efficiencies, meaning the smoke extraction effect cannot be judged only by the opening areas.
Nanofluid flow and heat transfer due to natural convection in a semi-circle/ellipse annulus using modified lattice Boltzmann method
Authors: Xiong Qingang , Khosravi Arash , Nabipour Narjes , Doranehgard Mohammad Hossein , Sabaghmoghadam Aida , Ross David 
Published: July 2019

Purpose
This paper aims to numerically investigate the nanofluid flow, heat transfer and entropy generation during natural convection in an annulus.

Design/methodology/approach
The lattice Boltzmann method is used to simulate the velocity and temperature fields. Furthermore, some special modifications are applied to make the lattice Boltzmann method capable for simulation in the curved boundary conditions. The annulus is filled with CuO-water nanofluid. The dynamic viscosity of nanofluid is estimated using KLL (Koo-Kleinstreuer-Li) model, and the nanoparticle shape effect is taken account in calculating the thermal conductivity. On the other hand, the local/volumetric entropy generation is used to show the irreversibility under influence of different parameters.

Findings
The effect of considered governing parameters including Rayleigh number (103<Ra < 106); nanoparticle concentration (0<<0.04) and configuration of annulus on the flow structure; temperature field; and local and total entropy generation and heat transfer rate are presented.

Originality/value
The originality of this work is using of lattice Boltzmann method is simulation of natural convection in a curved configuration and using of Koo–Kleinstreuer–Li correlation for simulation of nanofluid.
GCRO with dynamic deflated restarting for solving adjoint systems of equations for aerodynamic shape optimization
Authors: Chen Chih-Hao , Nadarajah Siva 
Published: July 2019

Purpose
This paper aims to present a dynamically adjusted deflated restarting procedure for the generalized conjugate residual method with an inner orthogonalization (GCRO) method.

Design/methodology/approach
The proposed method uses a GCR solver for the outer iteration and the generalized minimal residual (GMRES) with deflated restarting in the inner iteration. Approximate eigenpairs are evaluated at the end of each inner GMRES restart cycle. The approach determines the number of vectors to be deflated from the spectrum based on the number of negative Ritz values, k∗.

Findings
The authors show that the approach restores convergence to cases where GMRES with restart failed and compare the approach against standard GMRES with restarts and deflated restarting. Efficiency is demonstrated for a 2D NACA 0012 airfoil and a 3D common research model wing. In addition, numerical experiments confirm the scalability of the solver.

Originality/value
This paper proposes an extension of dynamic deflated restarting into the traditional GCRO method to improve convergence performance with a significant reduction in the memory usage. The novel deflation strategy involves selecting the number of deflated vectors per restart cycle based on the number of negative harmonic Ritz eigenpairs and defaulting to standard restarted GMRES within the inner loop if none, and restricts the deflated vectors to the smallest eigenvalues present in the modified Hessenberg matrix.
The prediction role of feeling of injustice on network social mobilization
Authors: Zhang Jinghuan , Wang Shan , Zheng Wenfeng , Wang Lei 
Published: July 2019

Purpose
By drawing on the research paradigm of collective action that occurs in physical space, the present study aims to explore the antecedent predictors of network social mobilization – feeling of injustice – and discuss the emotional mechanism of this prediction: mediating effect of anger and resentment.

Design/methodology/approach
Micro-blog postings about network social mobilization were collected to develop the dictionary of codes of fairness, anger and resentment. Then, according to the dictionary, postings on Sina Weibo were coded and analyzed.

Findings
The feeling of injustice predicted network social mobilization directly. The predictive value was 27% and 33%, respectively during two analyses. The feeling of injustice also predicted social mobilization indirectly via anger and resentment. In other words, anger and resentment account for the active mechanism in which the feeling of injustice predicts network social mobilization. Mediating effect value was 29.63% and 33.33% respectively.

Research limitations/implications
This study is our first exploration to use python language to collect data from human natural language pointing on micro-blog, a large number of comments of netizen about certain topic were crawled, but a small portion of the comments could be coded into analyzable data, which results in a doubt of the reliability of the study. Therefore, we should put the established model under further testing.

Practical implications
In the cyberspace, this study confirms the mechanism of network social mobilization, expands and enriches the research on social mobilization and deepens the understanding of social mobilization.

Social implications
This study provides an empirical evidence to understand the network social mobilization, and it gives us the clue to control the process of network social mobilization.

Originality/value
This study uses the Python language to write Web crawlers to obtain microblog data and analyze the microblog content for word segmentation and matching thesaurus. It has certain innovation.
Creativity-oriented HRM and organizational creativity in China
Authors: Song Zhigang , Gu Qinxuan , Wang Boyi 
Published: July 2019

PurposeThe purpose of this paper is to develop a measurement of creativity-oriented HRM systems that improve organizational creativity. This paper also aims to explore the mechanisms between them by investigating the mediating role of innovative culture and the moderating role of customer orientation.Design/methodology/approachThe study uses a sample of 82 knowledge-intensive companies with 780 respondents consisting of 145 HR professionals, 512 core knowledge workers and 123 top managers in China. Exploratory factor analysis, confirmatory factor analysis and regression analysis are used to validate the measure of creativity-oriented HRM systems and test hypotheses.FindingsThis study finds that creativity-oriented HRM systems are composed of three dimensions, which are creative skill-enhancing practices, intrinsic motivation-enhancing practices and empowerment-enhancing practices. These practices significantly improve organizational creativity through innovative culture. Furthermore, customer orientation moderates the effect of innovative culture on organizational creativity in such a way that the positive relationship is stronger when customer orientation is high.Originality/valueThis study contributes to the strategic human resource management literature by developing and validating a measure of creativity-oriented HRM systems. Moreover, it also explores the mechanism between creativity-oriented HRM systems and organizational creativity based on a complementary perspective of innovativeness, which underlines the important mediating effect of innovative culture. More importantly, the authors propose the significance of absorbing knowledge and information from customers and put forward the moderating role that customer orientation plays, especially in an emerging country context such as China.
Exploring the impact of perceived AMO framework on constructive and destructive deviance
Authors: Malik Pooja , Lenka Usha 
Published: July 2019

PurposeThe purpose of this paper is to investigate the impact of perceived abilities-motivation-opportunity (AMO framework) enhancing human resource management practices on destructive and constructive deviance through employee engagement.Design/methodology/approachData were collected from 350 middle-level information technology employees. Structural equation modeling was applied to examine the proposed hypotheses.FindingsResults revealed significant relationships between perceived AMO framework and destructive and constructive deviance, except for the relationship between perceived ability and destructive deviance. Furthermore, perceived AMO framework exhibited a significant positive relationship with employee engagement. Utilizing social exchange theory, results proposed partial mediation of employee engagement between perceived AMO framework and constructive and destructive deviance except for the relationship between perceived ability and destructive deviance, for which employee engagement exhibited full mediation.Research limitations/implicationsThis study implies that contemporary organizations must take initiatives to enhance employee engagement through the implementation of abilities, motivation and opportunities-enhancing human resource management (HRM) practices (AMO framework). Results of the study infer that motivation-enhancing HRM practices contribute highest in generating employee engagement followed by opportunity and abilities-enhancing HRM practices.Originality/valueThis study empirically investigates the impact of HRM bundles on both destructive and constructive deviance. Additionally, this study explores the underlying mechanism between HRM bundles and workplace deviance by assessing the mediating role of employee engagement.