bluuebunny/crossref_metadata_2025_split huggingface dataset:
Influences of airfoil profile on lateral-directional stability of aircraft with flying wing layout
Authors: Pan Yalin , Huang Jun 
Published: February 2019

Purpose
The purpose of this study is to analyze influence of airfoil profile on lateral-directional flying quality of flying wing aircraft. The lateral-directional stability is always insufficient for aircraft with the layout due to the absence of vertical stabilizer. A flying wing aircraft with double-swept wing is used as research object in the paper.

Design/methodology/approach
The 3D model is established for the aircraft with flying wing layout, and parametric modeling is carried out for airfoil mean camber line of the aircraft to analyze lateral-directional stability of the aircraft with different camber line parameters. To increase computational efficiency, vortex lattice method is adopted to calculate aerodynamic coefficients and aerodynamic derivatives of the aircraft.

Findings
It is found from the research results that roll mode and spiral mode have a little effect on lateral-directional stability of the aircraft but Dutch roll mode is the critical factor affecting flying quality level of such aircraft. Even though changes of airfoil mean line parameters can greatly change assessment parameters of aircraft lateral-directional flying quality, that is kind of change cannot have a fundamental impact on level of flying quality of the aircraft. In case flat shape parameters are determined, the airfoil profile has a limited impact on Dutch roll mode.

Originality/value
Influences of airfoil profile on lateral-directional flying quality of aircraft with double-swept flying wing layout are revealed in the thesis and some important rules and characteristics are also summarized to lay a theoretical basis for design of airfoil and flight control system of aircraft with the layout.
Psychological adjustment and social capital: a qualitative investigation of Chinese expatriates
Authors: He Beiting , An Ran , Berry John 
Published: February 2019

PurposeThe purpose of this paper is to explore the psychological adjustment process of expatriates from Chinese multinational enterprises, including how their social capital affects this process.Design/methodology/approachThis qualitative investigation was based on semi-structured, in-depth interviews with 26 Chinese expatriates. The grounded theory method was applied to guide the data collection and analysis.FindingsThe psychological adjustment process of Chinese expatriates includes three periods: crisis, self-adjustment and self-growth period. In addition, bonding capital (including organizational, family and co-cultural colleagues’ support) is more conducive to Chinese expatriates’ psychological well-being than bridging capital (e.g. host-nationals’ support). Finally, a separation acculturation strategy is more conducive to psychological adjustment, rather than an integration strategy.Research limitations/implicationsThis study focused on expatriates themselves. Future research should consider other stakeholders (e.g. organizations, family), and examine expatriate adjustment from new perspectives (e.g. strategic human resource management, work-family balance). This study had a small sample and focused on only one organization. Future research could usefully add other Chinese multinational corporations, and other Chinese expatriates to expand the generalizability of the current findings.Practical implicationsThis study suggests the possible benefits of management practices for expatriates. Organizations can develop an “expatriate bubble” to help structure basic life overseas. Organizations could develop family-support programs and make them expatriate-supportive. Organizations should also strengthen the connections between expatriates and local colleagues.Originality/valueFew scholars have elaborated on how different support groups (based on their cultural backgrounds) influence the psychological adjustment of expatriates. Until now, mainland Chinese expatriates have received little attention. In addition, this research takes a significant step forward by illuminating the psychological adjustment of Chinese expatriates from a social capital perspective.
Is satisfaction a necessary and sufficient condition to avoid switching? The moderating role of service type
Authors: Sánchez García Isabel , Curras-Perez Rafael 
Published: February 2019

Purpose
The purpose of this paper is to study the drivers of service provider switching intention other than satisfaction and, additionally, analyse the moderating role of the type of service (utilitarian vs hedonic). Specifically, the authors study the effects of alternative attractiveness, post-purchase regret, anticipated regret and past switching behaviour.

Design/methodology/approach
A representative survey with 800 consumers of mobile phone services (utilitarian) and holiday destinations (hedonic) was carried out.

Findings
Satisfaction is not a significant antecedent of switching intention in the hedonic service and its effect is marginal in the utilitarian service. In the utilitarian service, the main predictor of switching intention is post-purchase regret, whereas in the hedonic service, the main determinants of switching intention are past switching behaviour and anticipated regret.

Originality/value
The main contribution of this study is the analysis of the determinants of provider switching behaviour that may explain abandonment by satisfied customers, to see if their influence is greater or smaller than that of satisfaction itself, which has been the most analysed variable. Furthermore, there are expected to be differences between utilitarian and hedonic services, an aspect which is also studied in this work.
Family board ownership, generational involvement and performance in family SMEs
Authors: Maseda Amaia , Iturralde Txomin , Aparicio Gloria , Boulkeroua Lotfi , Cooper Sarah 
Published: February 2019

PurposeIn order to deepen our knowledge of governance of family firms, the purpose of this paper is to focus our attention on the relation between family owners who are members of the board of directors and firm performance. Also, this study sheds more light on how the generation in charge of the family firm affects that relationship, as generational involvement may be a unique predictor of governance behavior in these firms.Design/methodology/approachThe authors applied a cross-sectional ordinary least squares regression model to test the hypotheses on a sample of 313 non-listed Spanish family SMEs. The authors suggest the possibility of a non-linear relationship between the percentage of ownership by family members of the board of directors and firm performance, and specifically, the authors propose an S-shaped effect that implies two breakpoints.FindingsThe authors find not only that an inverted U-shaped relationship exists, but also an S-shaped relationship between family board members’ ownership and firm performance in family SMEs. Nevertheless, the results are different in comparing first-, second- and later-generation family firms.Originality/valueThis is one of the few empirical studies that examine the relationship between family board ownership and firm performance in the context of non-listed family SMEs. The authors consider that the influences of family directors on the board of directors as well as the concentration of family ownership on the board of directors are worth studying in non-listed family SMEs. Moreover, previous studies have focused mainly on large listed family firms but not on unlisted ones.
Bank relationships’ contributions to SME export performance
Authors: Lundberg Heléne 
Published: February 2019

Purpose
The purpose of this paper is to examine to what extent, and in what ways, various types of bank support improve small and medium-sized enterprise (SME) export performance. It contributes to bank marketing and international marketing theory and practice by clarifying bank contributions to SME export performance at the firm level.

Design/methodology/approach
The study method is an on-site survey, encompassing 135 manufacturing Swedish SMEs. Five hypotheses are tested using ordinary least squares regression.

Findings
The higher the export performance, the greater the importance attributed to bank funding of international business. The importance of transaction and/or currency services provided by banks for SMEs’ ability to do business abroad was confirmed, but with the important limitation that the effect diminishes as the number of markets increases. Furthermore, the results indicate that SMEs with low export performance attach a high importance to the advisory services that banks can offer regarding international business. No significant results for knowledge sharing or support from bank contacts were found.

Practical implications
SME managers are encouraged to view banks as potential providers of a diverse set of value-added resources while taking into consideration that some banks will have more developed resources and support policies than others. The study results also assist banks in building effective strategies for enhancing their relationships with SME clients, as it provides detailed information on how SMEs relate different kinds of bank services to their export performance.

Originality/value
As the first paper to describe SME-perceived relationships between different bank services and export performance, this study informs bank marketing and international marketing theory about bank contributions to SME internationalisation.
Service innovation, service delivery and customer satisfaction and loyalty in the banking sector of Ghana
Authors: YuSheng Kong , Ibrahim Masud 
Published: February 2019

Purpose
The concept of innovation is gaining ground steadily in the context of an increasingly competitive and highly volatile banking sector. The purpose of this paper is to find out the role of service innovation (SI) in the relationship between service delivery (SERVD), customer satisfaction (CSAT) and loyalty in the banking sector of Ghana.

Design/methodology/approach
Drawing from banking and marketing literature, a conceptual framework was developed and tested using data from 450 sampled customers of commercial banks in Ghana. The data were analyzed using partial least squares structural equation modeling.

Findings
The findings indicate that SI has direct influence on SERVD and CSAT. Again the findings revealed a positive relationship between SERVD, CSAT and bank customer loyalty.

Research limitations/implications
This study offers theoretical support for the adoption of innovative techniques in service provision and delivery.

Originality/value
This paper provides an initial study into innovation management in financial services context in an emerging economy.
Servant leadership and proactive customer service performance
Authors: Ye Yijiao , Lyu Yijing , He Yanzhen 
Published: February 2019

Purpose
The purpose of this study is to investigate the influence of servant leadership on hospitality employees’ proactive customer service performance (PCSP) by focusing on the sequential mediating roles of harmonious passion and customer orientation and the moderating role of others’ approval of contingent self-esteem.

Design/methodology/approach
This study uses structural equation modeling with the four-wave data collected from eight Chinese hotels.

Findings
This study finds that servant leadership can promote hospitality employees’ PCSP by sequentially boosting their harmonious passion for work and customer orientation. Moreover, others’ approval of contingent self-esteem strengthens servant leadership’s effect on harmonious passion for work.

Originality/value
First, this study extends the servant leadership research by extending its outcome to hospitality employees’ PCSP. Second, this study enriches the understanding of the mediating mechanism between servant leadership and PCSP. Third, this study advances the research on servant leadership by identifying the moderating effect of employees’ others’ approval of contingent self-esteem between servant leadership and harmonious passion.
Entrepreneurial approaches to the internationalisation of Portugal’s hotel industry
Authors: de Correia Ricardo J.C. , Lengler Jorge , Mohsin Asad 
Published: February 2019

PurposeThe purpose of this study is to assess motivational factors in the internationalisation of Portuguese hotel firms.Design/methodology/approachThe epistemological approach that supports the development of this study is based on a deductive strategy. A comprehensive multi-case study was performed in which theoretical propositions were tested prior to further development.FindingsThe results of this study reveal that the internationalisation process of Portuguese hotel companies was triggered by managers’ entrepreneurial attitudes and international vision that in themselves embraced a combination of particular resources and competencies.Research limitations/implicationsNoteworthy are study’s contributions to international entrepreneurship as an individual act within existing social networks established by managers and the management team as a result of previous business experiences. The impact of this overall entrepreneurial profile on firms’ behaviour is also of interest. Limitations of the study relate to its cross-sectional nature and the number of interviewees.Originality/valueThe integration of economic paradigms with behaviour theories and the resource-based view to understand how and why Portuguese hotel companies engage in international endeavours is a major contribution of this study.
Workplace friendship in hospitality organizations: a scale development
Authors: Omuris Ece 
Published: February 2019

PurposeThe purpose of this study is to explore workplace friendship in hospitality organizations and to develop an appropriate scale that combines qualitative and quantitative methods.Design/methodology/approachA mixed-methods design was selected to capitalize on the strength of both qualitative and quantitative approaches to reveal robust findings. First, in-depth interviews were carried out to determine the forms of workplace friendship. Second, an instrument was developed on the basis of the interviews, and 6 factors were extracted from exploratory factor analysis with 507 Samples-1. Third, confirmatory factor analysis with 507 Samples-2 was performed to identify the validity of the workplace friendship scale.FindingsA 65-item, six-factor workplace friendship scale was developed. The six dimensions are trustworthiness, competency, having someone’s back, value-life interest similarity, caring personal relationships and socio-cultural similarity.Research limitations/implicationsThe sampling approach may limit the generalizability of the study findings as the data were collected from Turkish employees in Turkey. Cultural differences in individual relations may affect individual approaches to workplace friendship. Therefore, future cross-cultural research with samples from different populations and workplaces would be useful to explore similarities and differences with the findings of this study and to better understand the intricate structure of friendship.Originality/valueThis study contributes a reliable and valid measurement scale to address workplace friendship hospitality organizations.
Well-being among hotel managers
Authors: Haver Annie , Olsen Espen , Akerjordet Kristin 
Published: February 2019

PurposeThis study aims to test a theoretical research model specifying how two emerging job stressors, i.e. centralized authority and reporting requirements, influence hotel managers’ well-being. A mediated model through reappraisal is hypothesized.Design/methodology/approachThe model was tested on 600 Norwegian and Swedish hotel managers using a questionnaire survey (72 per cent response rate). Data were analyzed using descriptive statistics, confirmatory factor analyses, correlation and structural equation modeling, which included bootstrapping.FindingsJob stressors were negatively related to well-being, whereas reappraisal had a positive influence on well-being. A positive relationship was found between reporting requirements and reappraisal, while the opposite appeared for centralized authority. A negative mediating role of reappraisal existed in the relationship between centralized authority and well-being, while there was a positive one in the relationship between reporting requirements and well-being.Practical implicationsThe findings will have important implications for management practices, as they illuminate how job stressors reduce well-being on the one hand and how reappraisal positively influences well-being on the other. This knowledge indicates that reappraisal is important for well-being when faced with stressful environments. The findings illustrate the importance of controlling stress in the managerial environment, and for hotel managers to maintain the ability to reappraise.Originality/valueThe study advances the knowledge of the managerial role, as well as the importance of reappraisal and well-being. This is the first empirical study among hotel managers testing a research model that illustrates how job stressors and reappraisal influence well-being.
Exploring the entrepreneurial intentions of Syrian refugees in the UK
Authors: Mawson Suzanne , Kasem Laila 
Published: February 2019

Purpose
Few studies have sought to explore the issue of entrepreneurial intention (EI) within refugees, despite wide recognition of refugee entrepreneurial potential. The purpose of this paper is to explore EI among recently arrived Syrian refugees in the UK, including the role that their migration experience plays in shaping these intentions.

Design/methodology/approach
This paper follows an interpretive phenomenological research approach, contextualised within the EI literature. It draws on data collected from in-depth interviews with nine Syrian refugees, five of whom arrived independently and four of whom arrived via the UK Government’s Syrian Vulnerable Person Resettlement Programme.

Findings
All participants were found to have strong perceptions of desirability towards entrepreneurship. Individuals who arrived independently demonstrated more confidence in their abilities, and in turn somewhat stronger start-up intentions. The findings indicate that the personal development of independent refugee arrivals linked to their migration experiences may help shape the intention to engage in entrepreneurship.

Research limitations/implications
As this paper draws on a small sample in a single geographic location, the findings presented are phenomenological, context specific and not necessarily applicable to other spatial locations or to other (refugee) groups.

Social implications
A number of practical and social implications are provided. Support interventions focussed on strengthening the perceived abilities and capabilities of refugees would be of considerable benefit.

Originality/value
This paper provides new and important insight into the nature of EI within a novel focal group. It makes a valuable contribution to the literature by considering the issues of context and process, specifically the relationship between personal forced migration experience and the perceived capability to start a business.
Remote education vs traditional education based on effectiveness at the micro level and its connection to the level of development of macro-economic systems
Authors: Sibirskaya Elena , Popkova Elena , Oveshnikova Lyudmila , Tarasova Irina 
Published: February 2019

Purpose
The purpose of this paper is to verify the developed hypothesis on the basis of comparison of remote education and traditional education in terms of its effectiveness at the micro-level, as well as to determine the presence, degree and nature of correlation between the share of remote education and level of development of economic systems of separate states (macro-level).

Design/methodology/approach
The methodologies of this paper are based on the system approach and include methods of research investigation such as problem, logical, comparative analysis, synthesis and formalization, as well as a purposely designed author’s method of assessment of the effectiveness of remote education and traditional education. In addition to the specified methods, this methodology also includes the methods of correlation and regression analysis which are used by the authors to determine the presence and degree of correlation between the share of remote education and the state of macro-level economic systems. The authors have analyzed the correlation between the share of remote education in the higher education structure according to the summarized data of the ICEF Monitor and the existing studies and publications on this topic (y) with indicators of macro-level economic systems such as GDP, billions of dollars (x1); GDP per capita (x2); Education Index according to the United Nations Development Program (x3); Knowledge Economy Index according to The World Bank Group (x4); and the index of innovative development of socioeconomic systems according to INSEAD, WIPO and Cornell University (x5). The econometric analysis of the mentioned factors was performed after that.

Findings
The authors have come to conclusion that remote education is indeed much more effective at the micro-level, since it allows the students to receive similar educational services with greater convenience, a wider choice of higher educational institutions and at a lower cost compared to traditional education. At the same time, no negative influence of remote education on the macro-level economic system has been revealed; on the contrary, a positive, albeit slight, influence similar to traditional education has been found. For this reason, promotion of the formation and development of remote education is recommended instead of limitation, since it allows modernizing the educational system for the benefit of both supply and demand.

Originality/value
The research contributes to the development of the concept of socioeconomic development of economic systems through clarification of influence of remote education on it.