bluuebunny/crossref_metadata_2025_split huggingface dataset:
“I want to help but customers mistreat me”: the dual moderating role of prosocial motivation on the impact of customer mistreatment
Authors: Lu Wenzhu , Pei Jialiang , Liu Xiaolang , Zheng Lixun , Zhang Jianping 
Published: November 2024

Purpose
Based on the stressor-detachment theory, this study aims to investigate the effect of daily customer mistreatment on proactive service performance and ego depletion, mediated by psychological detachment inhibition during the evening. Additionally, this study endeavors to investigate the dual moderating role of prosocial motivation.

Design/methodology/approach
A time-lagged, diary daily survey involving 74 participants over 8 consecutive workdays was conducted to test the hypotheses.

Findings
The findings indicate that the psychological detachment inhibition during the evening of Day t mediates the impact of Day t’s customer mistreatment on Day t + 1’s proactive service performance and ego depletion. Furthermore, although prosocial motivation was found to intensify the impact of customer mistreatment on psychological detachment inhibition, it alleviated the negative association between psychological detachment inhibition and proactive service performance.

Research limitations/implications
When employees experience customer mistreatment, hospitality managers should not only provide emotional reassurance and resolve any related issues promptly but also encourage employees to engage in activities that distract them and help them to relax and recharge, especially for those who exhibit high prosocial motivation. Moreover, hiring employees with high prosocial motivation is recommended for hospitality organizations to enable them to maintain high service performance.

Originality/value
This study focuses on psychological detachment inhibition during the evening linking within-person design and daily spill-over impact, enriching the mechanisms through which the repercussions of daily customer mistreatment extend beyond the immediate workday and affect individuals’ outcomes. This study also expands upon the existing literature by clarifying the dual aspects – both detrimental and beneficial – of prosocial motivation.
Prioritizing sustainability of renewable energy projects in Morocco
Authors: En-Nouaary Bilal , Beniaich Rania , Hmioui Aziz 
Published: November 2024

Purpose
The purpose of the study is to examine the electricity generation potential of different renewable energy sources in Morocco, as well as to propose a novel decision support model to prioritize renewable energy alternatives. The aim is to provide recommendations that support Morocco’s energy transition strategy and assist policymakers in devising future sustainable energy policies.

Design/methodology/approach
The paper integrates the analytic hierarchy process with expert feedback to prioritize five renewable energy alternatives – solar photovoltaics (PV), concentrated solar panels (CSP), wind, hydro and biomass – specific to the Moroccan context. The model uses 14 sub-criteria clustered into four main categories: economic, technological, socio-political and environmental. The criteria were weighted based on inputs from local energy sector experts to capture the distinct priorities and contextual specificities of Morocco’s renewable energy landscape.

Findings
The study’s findings emphasize the dominance of economic criteria among Moroccan experts. Solar PV emerged as the most suitable option due to its cost-effectiveness and alignment with Morocco’s policies to support solar energy, followed by hydropower and wind. CSP and biomass ranked lowest due to high costs and limited viability.

Research limitations/implications
This study highlighted the need for quality data to support informed decision-making, as well as for a centralized database to facilitate access to consistent information on renewable energy projects.

Practical implications
It is recommended that policymakers prioritize mature and cost-effective technologies by establishing supportive regulatory frameworks and expanding investments in hybrid renewable energy infrastructures.

Originality/value
In addition to introducing the Analytic Hierarchy Process model for the first time within the Moroccan context, to the best of the authors’ knowledge, this research draws recommendations to assist Moroccan policymakers in devising future sustainable policies for the energy sector.
Renewable energy, carbon footprints, natural resources depletion and economic growth in Africa
Authors: Osabohien Romanus , Zogbassé Symphorien , Jaaffar Amar Hisham , Idowu Omowumi Omodunni , Al-Faryan Mamdouh Abdulaziz Saleh 
Published: November 2024

Purpose
This study aims to examine the interplay between renewable energy consumption, carbon footprints, natural resources depletion and economic growth.

Design/methodology/approach
It engaged 45 African countries using the generalized method of moments (GMM) approach. Data from the World Development Indicators for the period 2000–2023 are used to analyse the relationships among these variables.

Findings
The result indicates a positive and significant effect of greenhouse gas emissions on economic growth in all regions of Africa, except for Southern Africa. Regarding the depletion of natural resources, the authors observe a dominant negative effect on economic growth. Thus, an increase in the depletion of natural resources contributes to the reduction of economic growth in most regions of Africa, notably West Africa, East Africa and sub-Saharan Africa as a whole. Moreover, the depletion of natural resources can also have negative social impacts, such as conflicts over access to remaining resources, which can indirectly influence economic stability and growth.

Originality/value
This study contributes to the existing literature by providing empirical evidence of the positive effects of renewable energy consumption on carbon footprints, natural resource depletion and economic growth. By quantifying these relationships, the study offers valuable insights into the potential of renewable energy to address pressing environmental and economic challenges.
Mindfulness in the business context: a multi-level model
Authors: Esteves Lurdes , Franco Mário , Rodrigues Margarida 
Published: November 2024

Purpose
The study of mindfulness is still shown to be of interest in different aspects of organisations and/or businesses. Therefore, this study aims to present an integrative, multi-level model of mindfulness based on a holistic approach that can contribute to better governance practices and lead to competitive advantages.

Design/methodology/approach
To fulfil this aim, an extensive integrative review of the literature, from the main articles about this topic, was made.

Findings
This study shows that the concept of mindfulness, a conscious presence or full attention and its relation with organisations or firms’ personal, behavioural and social characteristics, in the current context of great adversity, uncertainty and unpredictability, is of interest at the individual, organisational and social level.

Practical implications
This conceptual study has important implications for both practice and theory. It demonstrates that mindfulness significantly impacts the manager/business person’s ecosystem at the individual, organisational and social levels, particularly in relation to Sustainable Development Goals.

Originality/value
This study introduces a comprehensive theoretical model that explains this relationship and organises information from a multi-level perspective. This approach can contribute to the advancement of theory by clarifying and discussing the role of mindfulness at the individual, organisational and societal levels. It also identifies opportunities and outlines future research directions, aiming to promote more sustainable development.
“Connect the circle” systems thinking tool for postgraduate sustainability education: case study
Authors: Brychkov Dzmitry , McKeown Peter Cornelius , Domegan Christine , Spillane Charles , Brychkova Galina 
Published: November 2024

Purpose
The purpose of this study is to evaluate the effectiveness of “Connect the circle” systems thinking tools for improving contextualised systems thinking from sustainability perspectives. The guiding question is could “Connect the circle” improve sustainability education?

Design/methodology/approach
The effect of the “Connect the circle” tool on the development of learning dimensions, especially improved problem understanding, shared vision and quality of communication in STEM modules, was analysed by qualitative and quantitative methods.

Findings
Authors find that “Connect the circle” is an effective tool for thinking skills development. However, scaffolding in education is required to achieve higher-order thinking skills by empowering students to become active agents of change, capable of envisioning and implementing sustainable solutions at multiple levels.

Practical implications
Educators must bridge gaps between systems theory and understanding how systems thinking skills should be developed in sustainability contexts. Insights from this research will support the development of knowledge and skills required for higher education institutions graduates to address complex sustainability issues.

Originality/value
Applying this tool to STEM curricula represents an original way to explain student holistic vision to connect systems theory to the application of systems thinking skills for sustainability change.
Understanding users’ news-sharing behaviors: roles of risk perception, believability, fake news awareness and social tie variety
Authors: Wu Yuanyuan , Ngai Eric W.T. , Wu Pengkun 
Published: November 2024

PurposeThis study aims to investigate the impact of news quality on users’ risk perceptions toward online news and its subsequent influence on perceived believability and user engagement in sharing news. Additionally, we explore the moderating effects of fake news awareness and social tie variety.Design/methodology/approachDrawing upon the social amplification of risk framework, this study investigates the relationship between news quality and users’ news-sharing behaviors, along with its underlying mechanism. An online questionnaire involving 399 eligible participants was employed for hypotheses testing, and the structural equation model served as the main analytical method.FindingsThe influence of news quality on users’ news-sharing behavior is sequentially mediated by risk perception and perceived believability. Individuals with a heightened awareness of fake news or a diverse social tie are more inclined to perceive greater risks associated with news-sharing behavior and question news authenticity.Originality/valueThis study contributes to the existing literature on users’ news-sharing behaviors by examining the influence of risk perception on the relationship between news quality, perceived believability and users’ news-sharing behavior. Additionally, it explores the moderating effects of fake news awareness and social tie variety. Our findings offer valuable insights into comprehending user inclinations towards news sharing and mitigating the dissemination of fake news.
Ascendancy of coworking space: user perceptions toward workspace features
Authors: Chua Shirley Jin Lin , Myeda Nik Elyna , Azmi Nur Farhana , Wong Chyn Wei 
Published: November 2024

Purpose
This research paper aims to provide recommendations for enhancing the service quality of coworking spaces in Malaysia through effective workplace management. This study emphasizes the importance of avoiding over-promising and under-delivering, prioritizing cleanliness, functionality and customer satisfaction over profit to prevent user attrition.

Design/methodology/approach
Questionnaire surveys were administered to users of selected coworking spaces in Kuala Lumpur, Malaysia. Respondents were asked to assess both their expectations and perceived performance of various coworking space features. The resulting gap scores were then analyzed to develop recommendations for enhancing the overall performance of these coworking spaces.

Findings
The analysis of the responses indicated that users had higher expectations for “location” and “facilities services,” while the actual service performance in these areas was less satisfactory. Among the nine sub-attributes under “facilities and services,” three (opening hours, coffee and tea corner, café or restaurant) received negative gap scores, significantly affecting overall user satisfaction. Therefore, it is strongly recommended that coworking space managers prioritize the consistent provision and maintenance of these key features to better meet user demands and enhance satisfaction levels.

Originality/value
This study is innovative in applying a gap analysis approach to coworking spaces, identifying discrepancies between user expectations and actual service performance. This method provides a deeper understanding of the areas that require improvement, contributing to more user-centered coworking space management.
Customer perspectives on reputable and accountable Islamic finance: a behavioural intention model with a meta-analysis SEM approach
Authors: Andespa Roni , Md Razak Mohamad Idham , Huda Yasrul , Hulwati Hulwati 
Published: November 2024

Purpose
This research aims to analyses the structural model of customers’ intention towards reputable and accountable Islamic finance, explained through Meta-Analysis Structural Equation Modelling (MASEM) with the Theory of Planned Behaviour approach and extended variables.

Design/methodology/approach
This study used MASEM to examine the factors systematically influencing behavioural intentions within Islamic finance. By synthesising 89 existing studies, the study identified key variables and their relationships, providing a comprehensive understanding of the underlying mechanisms. A rigorous methodology involving article selection, data extraction and statistical analysis enabled the development of a robust conceptual framework.

Findings
This study underscores the significant impact of subjective norms and perceived behavioural control on the intention to adopt Islamic finance, mediated by customer attitude. Religiosity, customer awareness and knowledge influence the intention to adopt Islamic finance products, with the Islamic financial institution's reputation and customer attitude serving as mediating variables.

Originality/value
This research novelty examines Islamic finance accounting, reporting and financial accountability, primarily focusing on customers’ perceived intentions towards Islamic financial practices.
What does it take to co-create place brands? Learnings from an academic-practitioner exchange
Authors: Ripoll González Laura , Zhao Run , Källström Lisa , Hereźniak Marta , Eshuis Jasper , Belabas Warda 
Published: November 2024

Purpose
This paper aims to report on the insights from an international workshop entitled Co-creating place brands: sharing research insights and practical experiences towards more inclusive cities and regions hosted by the Erasmus University Rotterdam. The authors outline their collective reflection and the learnings for place branding theory and practice. Additionally, this paper discusses the need to build practitioner-scholar relationships in a co-creative style, to co-develop more inclusive models for co-creating place brands.

Design/methodology/approach
The report details key learnings of a whole-day interactive workshop featuring academic and practitioner presentations and discussions around inclusive approaches to co-creating place brands. The report is structured around key emerging themes and their associated learnings.

Findings
The workshop yielded six important learnings: 1) a key obstacle to co-creating place brands is that co-creation is often misunderstood among decision-makers; 2) all place stakeholders need to be taken seriously if co-creation is to shape a place’s identity and foster cohesion; 3) broad stakeholder inclusion in place branding can be problematic, but it is a necessary condition to the practice of place brand co-creation; 4) co-creating place brands requires going beyond marketing tools and deep into the levels of community life and place’s social and cultural construction; 5) co-creation at all stages of the branding process from conceptual development to performance measurement and sometimes unconsciously; 6) politics of place must be observed (this is crucial yet easily overlooked in co-creating place brands).

Originality/value
The micro-format of the workshop facilitated valuable interactions between academics and practitioners, effectively blending practical, “on the ground”-knowledge with academic ideas, concepts and models. This approach not only generated key learnings with the possibility to advance the field but also highlighted important future research directions.
Digital finance for SMEs and startups: a bibliometric analysis and future research direction
Authors: Modina Michele , Fedele Maria , Formisano Anna Vittoria 
Published: November 2024

PurposeThis paper aims to provide a broad overview of the corpus of studies on digital finance in relation to small and medium enterprises (SMEs) and startups.Design/methodology/approachBibliometric analysis was used, allowing to investigate the relevant literature (735 articles). In accordance with best practices, relevant articles were identified on the topic following the PRISMA 2020 framework that ensures reproducible and rigorous results. The search then proceeds with performance analysis, identifying key trends at the intersection of research fields, including distribution of articles by year, citations by year, most cited contributions and most cited and prolific authors. This is followed by analyses of co-citation, co-authorship and co-occurrence with a detailed description of the thematic clusters identified.FindingsPerformance analysis shows that scholarly output covers a 12-year period, starting in 2011, and demonstrates a growing interest in this topic. Co-occurrence analysis reveals a significant intellectual structure which allows numerous knowledge gaps to emerge, and these offer new opportunities to be addressed in future research.Originality/valueThis study uniquely focuses on the evolution of the research domain related to digital finance associated with SMEs and startups. It provides implications for practitioners and avenues that researchers can develop in the future to produce impactful studies.
“Through the looking glass: envisioning new library technologies” A glimpse into the future of augmented reality
Authors: Fernandez Peter 
Published: November 2024

Purpose
By better understanding the trends around augmented reality (AR) information professionals will be better able to take an active role as it emerges.

Design/methodology/approach
This column will examine trends in AR through the lens of three products that have recently been presented to journalists by Snap, Meta and Apple.

Findings
This column highlights the technical hurdles to creating mainstream AR experiences, and underscores how large technology companies are invested in overcoming them due to larger strategic goals, such as escaping the closed ecosystem of app development and creating meaningful AI experiences on phones.

Originality/value
This column underscores the importance of AR, as a technology that is core to libraries mission. AR will enable digital information to be layered onto physical reality which can change human relationship to both abstract information as well as the physical objects such as books and libraries that are important to the profession.
Impact of fruit powders incorporation on probiotic viability and sensory properties of yogurt
Authors: Cao Yukun , Fang Yuanxin , Hekmat Sharareh 
Published: November 2024

Purpose
The primary objective of this study was to investigate the viability of Lacticaseibacillus rhamnosus GR-1 (LGR-1) when combined with four prebiotic-rich fruit powders – apple, papaya, mango, and red beetroot – in probiotic yogurt. Additionally, the study aims to assess customer acceptability of the yogurt fortified with these fruit powders through a sensory evaluation using a nine-point hedonic scale.

Design/methodology/approach
The yogurt samples, inoculated with the LGR-1 probiotic strain, underwent fermentation at 38 °C for 0, 2, 4 and 6 h. Following fermentation, the samples were stored in a refrigerator at 4 °C for 1, 15 and 30 days. Throughout the study, microbial counts and pH level measurements were performed to assess the viability of LGR-1. A sensory evaluation consisted of 89 participants. A nine-point hedonic scale, ranging from 1 (dislike extremely) to 9 (like extremely), along with a questionnaire were used to assess criteria such as appearance, flavor, texture and overall acceptability of the samples.

Findings
All treatments at all time points maintained a minimum viable microbial count of 107 CFU/mL (colony-forming units per mL), which indicated that the addition of fruit powders supported the growth and survival of LGR-1 in yogurt. Treatment 5, fortified with papaya powder, was the only group that exhibited a significant change of microbial count after 30 days of fermentation (p = 0.018). Although there were no statistically significant differences in pH values at the 0- and 2-h time points within each treatment, the pH remained relatively stable after day 15, with an average mean pH of 4.29. Treatment 2 fortified with mango powder obtained the highest overall acceptability score because of its smooth and firm texture as well as mild mango-sweet flavor.

Originality/value
This study explored the viability of probiotics and the sensory properties of yogurt fortified with various fruit powders, while also examining the potential prebiotic effects of fruit powders in enhancing overall sensory appeal. The findings suggested that papain may play a role in increasing probiotic viability in yogurt. Given the inconvenience and inaccessibility of fresh fruits and the generally inadequate prebiotic intake, this research addressed the gap in prebiotic consumption by offering novel ideas for health-enhancing dairy products.
Unravelling the knowledge matrix: exploring knowledge-sharing behaviours on market-based platforms using regression tree analysis
Authors: Shi Yingnan , Ma Chao 
Published: November 2024

PurposeThis study aims to enhance the effectiveness of knowledge markets and overall knowledge management (KM) practices within organisations. By addressing the challenge of internal knowledge stickiness, it seeks to demonstrate how machine learning and AI approaches, specifically a text-based AI method for personality assessment and regression trees for behavioural analysis, can automate and personalise knowledge market incentivisation mechanisms.Design/methodology/approachThe research employs a novel approach by integrating machine learning methodologies to overcome the limitations of traditional statistical methods. A natural language processing (NLP)-based AI tool is used to assess employees’ personalities, and regression tree analysis is applied to predict and categorise behavioural patterns in knowledge-sharing contexts. This approach is designed to capture the complex interplay between individual personality traits and environmental factors, which traditional methods often fail to adequately address.FindingsCognitive style was confirmed as a key predictor of knowledge-sharing, with extrinsic motivators outweighing intrinsic ones in market-based platforms. These findings underscore the significance of diverse combinations of environmental and individual factors in promoting knowledge sharing, offering key insights that can inform the automatic design of personalised interventions for community managers of such platforms.Originality/valueThis research stands out as it is the first to empirically explore the interaction between the individual and the environment in shaping actual knowledge-sharing behaviours, using advanced methodologies. The increased automation in the process extends the practical contribution of this study, enabling a more efficient, automated assessment process, and thus making critical theoretical and practical advancements in understanding and enhancing knowledge-sharing behaviours.