bluuebunny/crossref_metadata_2025_split huggingface dataset:
Estimation of building heat transfer coefficients from in-use data
Authors: Li Matthew , Allinson David , Lomas Kevin 
Published: July 2019

Purpose
The purpose of this paper is to identify the impact of traditionally unmonitored energy sources and sinks on assessment of the as-built thermal performance of occupied homes. The analysis aims to demonstrate the potential scale of uncertainties introduced in a heat balance estimation of the heat transfer coefficient (HTC) when using in-use monitored data.

Design/methodology/approach
Energy flows for two UK homes – one a 1930s dwelling with high heat loss, the second a higher-performing 2014-built home – are predicted using the UK Government’s standard assessment procedure (SAP) and visualised using Sankey diagrams. Selected modelled energy flows are used as inputs in a quasi-steady state heat balance to calculate in-use HTCs as if from measured data sets gathered in occupied homes. The estimated in-use HTCs are compared against SAP-calculated values to illustrate the impact of including or omitting various heat sources and sinks.

Findings
The results demonstrate that for dwellings with low heat loss, the increased proportion of heating demand met by unmetered internal and solar gains informs a greater sensitivity of a heat balance estimation of the HTC to their omission. While simple quasi-steady state heat balance methods may be appropriate for dwellings with very high heat loss, alternative approaches are likely to be required for those with lower heat loss.

Originality/value
A need to understand the impacts of unmetered heat flows on the accuracy with which a building’s thermal performance may be inferred from in-use monitored data is identified: this paper illustrates the scale of these impacts for two homes at opposite ends of the energy performance scale.
The effect of fellow customer on complaining behaviors: the moderating role of gender
Authors: Joe Sungjun , Choi Choongbeom 
Published: July 2019

PurposeThis paper aims to examine the joint effect of the focal customer’s gender and fellow customer’s gender in influencing voice complaint intentions and intention to convey negative word of mouth (NWOM).Design/methodology/approachParticipants were randomly assigned to one of the two dining conditions (same-gender fellow customer vs opposite-gender fellow customer). Their intention to voice a complaint and to spread NWOM were measured after reading a scenario describing a service failure. A 2 (focal customer gender: male vs female) × 2 (fellow customer: same gender vs opposite gender) between-subjects quasi-experimental design was conducted to test the hypotheses.FindingsThe results demonstrate that female customers’ voice complaint intentions were significantly higher when a fellow customer’s gender was female rather than male. In contrast, regardless of the fellow customer’s gender, no significant differences in voice complaint intentions were found among male customers. The results further indicate that voice complaint intentions mediate the impact of a fellow customer’s gender on intention to spread NWOM among female customers. However, both female and male participants show equally high levels of voice complaint intentions in the context of fine-dining restaurant.Practical implicationsThis study broadens the understanding of customer complaining behavior and also provides insights to practitioners on how to manage customers who are in same- and mixed-gender situations.Originality/valueThis research extends the literature on agency–communal theory and complaining behaviors by examining the role of a fellow customer’s gender influencing the focal customer’s intentions to voice complaints and to spread NWOM.
Investigating the role of contextual factors in effectively executing communication evaluation and measurement
Authors: Romenti Stefania , Murtarelli Grazia , Miglietta Angelo , Gregory Anne 
Published: July 2019

PurposeEvaluation and measurement (E&M) remains a critical and debated topic among communication scholars and practice. Substantial research and professional efforts have been devoted to discussing what should be measured and which methods should be applied. Most of the E&M models seem to carry a positivist imprint. But, in real-life, organizations could not have clear aims, enough resources, or adequate informative systems to support E&M. Moreover, several contextual factors could affect the implementation of E&M management processes. The communication literature rarely highlights these factors. To fulfill this gap, the purpose of this paper is to theorize the contextual factors relevant to the management of the evaluation process.Design/methodology/approachA scoping literature review was carried out exploring the role of contextual factors and impact of contextual factors on E&M management processes. More specifically, the review examines the contribution provided by program evaluation and performance measurement (PM) fields of research.FindingsThe paper provides a scoping review of program evaluation and PM approaches. Additionally, it explains how both streams of thought argued the importance of contextual factors, such as organizational, relational, cultural and communicative factors, for the success of any evaluation processes. The study underlined that the main evaluation models used in the field of communication have overlooked these studies and put on evidence the role of contextual factors in effectively executing communication E&M.Originality/valueThe paper enriches the dominant rationale concerning the E&M management processes by incorporating literature on: program evaluation; and PM. The analysis could provide useful insights also from a professional perspective, by helping practitioners for a contextual assessment of strategic communication programs and activities.
A knowledge-based view of people and technology: directions for a value co-creation-based learning organisation
Authors: Caputo Francesco , Garcia-Perez Alexeis , Cillo Valentina , Giacosa Elisa 
Published: July 2019

PurposeThis paper aims to investigate the potential of knowledge management (KM) as a discipline in helping understand and manage social and economic complexity. The paper highlights some of the potential relationships between KM in organisations and their economic performance. Finally, the authors assess the role of human resources and technological infrastructures in the relationship between organisation’s approach to KM and their performance.Design/methodology/approachThe hypotheses are tested via a survey on a sample of managerial-level employees of information technology organisations located in the city of Brno in Czech Republic. The data collected are analysed using structural equation modelling (SEM) to study the relationship between KM; the workforce’s willingness and ability to collaborate and co-create value; and the organisations’ economic performance.FindingsThe research found that there is a direct and positive relationship between an organisation’s approach to KM and its economic performance. This study also shows that the workforce’s behaviour and the technological infrastructure of the organisation have a direct effect on business performance. Finally, the authors proposed that a link between human resource management and technology orientation must be established and supported by a KM strategy.Originality/valueThis paper offers a new perspective to the approach to KM in organisations. Reflections and empirical results underline the need for organisations to invest in the implementation of KM strategies that involve both the human resources and technological infrastructure as a way to improve the impact of knowledge on the companies’ economic performances.
The business model of a Benedictine abbey, 1945-1979
Authors: Ruppenthal Tonia 
Published: July 2019

Purpose
Management literature often neglects the business model developed by a monastic institution, as it does not fit the usual categorizations of an enterprise. Nevertheless, monastic institutions founded on Benedictine principles have proven to be economically viable and sustainable over centuries. This paper aims to examine, with the adoption of a single case study, the components of a Benedictine business model, their interrelationship and the role of sustainability.

Design/methodology/approach
This case study combines in-depth data collection from multiple sources such as field research, archival documents and publicly available information to examine the dynamic business operations of a Benedictine abbey.

Findings
The analysis suggests that the Rule of St Benedict and the Benedictine values, and a commitment to them, are important for the success of the Benedictine abbey concept and that the business model is both place-based and sustainable.

Research limitations/implications
A single case study has its limitations compared to the use of multiple examples. Business model concepts are not simply applicable to a monastic institution and vice versa; the Benedictine model is not easily transferable to conventional enterprises.

Practical implications
Generalizations from a single case study are limited; nevertheless this paper offers practical implications through the study of a monastic institution, showing place-based and sustainable business practices from which management scholars can make assumptions.

Originality/value
This paper describes and analyses the inception, development and stabilization of a sustainable place-based business model of a Benedictine abbey according to three stages over a period of 35 years while evaluating the sustainable business model from its inception.
Multi-level drivers of catching up in complex product systems: an Iranian gas turbine producer
Authors: Safdari Ranjbar Mostafa , Park Tae-Young , Ghazinoori Soroush , Manteghi Manochehr 
Published: July 2019

Purpose
This paper aims to investigate the pattern of technological capability building in the gas turbine industry as a complex product system (CoPS) in an Iranian gas turbine producer named Oil Turbo Compressor Company (OTC) and to recognize multi-level (firm, industry and national) drivers influencing technological catching up in this company.

Design/methodology/approach
This paper used a qualitative approach and case study research strategy. A preliminary theoretical framework is proposed based on research background. Also, the data were collected from various sources, including the interview with 11 experts, studying many documents and participating in some relevant meetings and conventions. To analyze the data, the authors relied on their preliminary theoretical framework and applied the chronological sequence analysis technique.

Findings
Our findings show that, first, in contrast with mass-produced industries where capability building pattern often leads to product innovation, technological capabilities in OTC have evolved from assembling to manufacturing, upgrading and finally redesigning of existing models of gas turbines. Second, two firm-level (proper technology acquisition strategies and building organizational and managerial capabilities), two industry-level (networking, integration and collaboration among key actors and existence of local market and demand) and two national-level (government’s policies, supports and initiatives and institutional arrangement and political conditions) drivers have played indispensable roles in facilitating and accelerating technological catching up by OTC.

Research limitations/implications
Inevitably, the current research faces a few limitations. For instance, the difficulty of generalization is considered an inherent problem because it is a case study of only one Iranian latecomer company, as well as only one CoPS industry. Regarding implications, the findings suggest that technological catching up in CoPS industries in developing countries is not a simple and autonomous process and is influenced by multi-level factors, including national-, industry- and firm-level drivers.

Originality/value
In terms of theory, this paper tends to investigate and explain the catching-up process in OTC as an Iranian gas turbine producer by applying a multi-level theoretical framework that consists of firm-, industry- and national-level drivers. In terms of practice, this paper aims at investigating drivers affecting the catching-up process in a CoPS industry in a developing country that was faced with vast international sanctions, while many other studies in this area examined cases from developing countries such as Korea and China that had the opportunity of enjoying international collaborations and overseas knowledge flows.
Marketing library and information resources and services using social media platforms: the security question
Authors: Okike Benedict Ifeanyichukwu , Oyeniyi Esther W. 
Published: July 2019

Purpose
Information resources and services are considered tangible assets which are valuable in decision making. Information can fulfill this function only if it is delivered via effective marketing at the end users’ doorsteps. The evolution of ICT, social media in particular, has created changes in all productive sectors and service-oriented organizations such as libraries. As well as discussing the need and use of social media by libraries for marketing efforts, this paper focuses on understanding the myriad of security implications that may exist.
Continuing professional development and special librarians in Jamaica
Authors: Robinson Marsha-Gay 
Published: July 2019

Purpose
The purpose of this paper is to examine the continuing professional development (CPD) activities undertaken by special librarians in Jamaica, their motivation, the challenges faced and the areas of interest for professional development.

Design/methodology/approach
Special librarians working in Jamaica were surveyed using an online questionnaire which was disseminated via e-mail.

Findings
The study indicates that special librarians in Jamaica were engaged in both formal and informal CPD activities. They were motivated by factors such as keeping up to date with changes in librarianship and personal satisfaction. Challenges to participating in CPD include, lack of funding, time constraints and lack of worthwhile options. Areas of interest for CPD were mainly information technology-based.

Research limitations/implications
The study was limited to the contact lists of the special libraries section of the Library and Information Association of Jamaica (LIAJA) and the Government Library and Information Network of the Jamaica Library and Information Network (JAMLIN).

Practical implications
The results have implications for the planning and implementation of continuing professional activities for Jamaica’s special librarians. It also fills a gap in library literature regarding the continuing professional activities of special librarians.

Originality/value
The paper is one of few studies focusing on the CPD activities of special librarians undertaken in a developing country.
Does executive directors from controlling shareholders improve corporate governance?
Authors: Guangguo Sun , Ruiqi Sun , Hezun Li 
Published: July 2019

Purpose
The existence of controlling shareholders creates a remarkable difference between the corporate governance structures of Chinese firms and those of western firms. Despite the increasing importance of controlling shareholders, it remains disputable whether they are playing the “tunneling” roles or the “governance” roles. Therefore, more research is needed on what roles controlling shareholders are playing and how they play their roles. Previous empirical studies document a common phenomenon that directors play dual roles both on the board and in the top management team. Because of information asymmetry, the board of directors may not be able to perform its supervisory and strategic decision-making functions. Therefore, this paper aims to investigate whether controlling shareholders participate in firm management by appointing the executive directors and examine the economic consequences of controlling shareholder involvement.

Design/methodology/approach
In the empirical tests, the authors use the split share structure reform in China as a natural experiment. Using the data from Chinese listed firms between 2001 and 2015 and difference-in-differences analysis, the authors examine the impact of the split share structure reform on the executive directors of controlling shareholders and the governance effect of controlling shareholders’ appointing executive directors to the management.

Findings
The authors find that controlling shareholders get involved in firm management by appointing executive directors to strengthen the supervision and incentives of managers. The authors also find that firms exhibit a lower level of earnings management and enhance and higher pay-performance sensitivity after controlling shareholders appoint executive directors to the top management team.

Originality/value
As the natural experiment of the split share structure reform enables us to mitigate endogeneity, the authors investigate the channels through, which controlling shareholders get involved in firm management from the unique perspective of executive director appointment. The study expands the literature on corporate governance and board functions. The findings provide new insights to the effect of controlling shareholder governance and casts light on a new way for controlling shareholders of Chinese firms to participate in firm management – by appointing executive directors.
The lean prescription for non-traditional adult learners
Authors: Singh Jitendra 
Published: July 2019

Purpose
The purpose of this paper is to describe how lean management principles can be used in teaching and learning processes while preparing classes for non-traditional adult learners (NALs). Careful planning and the application of lean methods can result in NALs’ enhanced engagement and success at academic institutions.

Design/methodology/approach
The fundamental concepts of the lean philosophy, value, value streams, flow, pull and perfection were used to carefully examine the teaching and learning process at academic institutions. Efforts were made to identify non-value-added activities in the process and explore methods to enhance the learning experience for NALs.

Findings
This paper provides a comprehensive approach on how to plan a class using lean methodology. Identification and removal of non-value-added activities in teaching and learning processes can help to engage students in the classroom.

Practical implications
This research has practical implications for academic institutions. Incorporation of lean methodology may lead to identification and elimination of waste in teaching and learning processes. This may allow instructors to re-evaluate existing course delivery methods and offer equal or higher quality curricula while reducing cost at the same time.

Originality/value
Lean management principles have been successfully applied to a variety of administrative processes at academic institutions. However, there exists very limited research that show lean can be effectively used in designing curricula for NALs. This project can provide a framework for the application of lean while teaching and learning at academic institutions.
Mixed sustainability motives, mixed results: the role of compliance and commitment in sustainable supply chain practices
Authors: Chen Yinfei , Chen Injazz J. 
Published: July 2019

PurposeAs supply chain sustainability has become more urgent than ever before, this study aims to provide a more nuanced understanding of how supplying firms’ sustainability motives influence their compliance and commitment, as well as sustainable performance, as they respond to buyers’ sustainable supplier management programs.Design/methodology/approachTo investigate the intriguing links among sustainability motives, compliance/commitment and sustainable performance of supplying firms, this paper draws on multidisciplinary literature and collects empirical data from 281 supplying firms in China to test the proposed model and hypotheses using structural equation modeling.FindingsInstrumental and moral motives make comparable contributions to compliance; moral motives exert stronger influence on firms’ commitment to sustainable practices. In addition, although compliance has a greater impact on economic and environmental performance, commitment is far more robust in improving environmental and social performance.Research limitations/implicationsUnlike most research on motives that has been theoretical, this study represents one of the few empirical analyses of how motives may affect sustainable performance. Examining the challenges from the perspectives of supplying firms, it also adds to the SSCM literature by making clear how compliance and commitment may differentially predict sustainable performance.Practical implicationsAlthough instrumental and moral motives can be complementary in advancing sustainable practices, it is imperative for firms to integrate moral considerations into sustainability decision-making and move beyond compliance, if they are to contribute meaningfully to a better society and cleaner environment.Originality/valueThis is the first large-scale empirical investigation on the links among motives, compliance, commitment and sustainable performance from the perspectives of suppliers.
Redefining social enterprise in the global world: study of China and India
Authors: Oberoi Roopinder , Cook Ian G. , Halsall Jamie P. , Snowden Michael , Woodock Pete 
Published: July 2019

Purpose
Social enterprise plays a pivotal role in helping people and communities. Since the global financial crisis of 2008, there has been an upsurge of social enterprise within a local, national and global context. The purpose of this paper is to explore the debates and issues presented by social enterprise in a very complex globalized world.

Design/methodology/approach
In this paper, the authors apply two geographical case studies: China and India. The purpose for selecting both China and India is their increasing economic super power on the global stage. It is argued that the concept of social enterprise within the geographical context of China and India is significant to their individual economies.

Findings
The concept of social enterprise within the geographical context of China and India is significant to their individual economies and as explored within the notion of “think global, act local” the conceptual debates of place, space and time enables people to take positive action and enable the development of healthy communities.

Originality/value
This paper contributes to the discussion around the definition of the nature of social enterprise and gives concrete examples of the contextually specific nature of the term.