bluuebunny/crossref_metadata_2025_split huggingface dataset:
The effect of cultural tightness–looseness on fraud perception in insurance services
Authors: Zourrig Haithem , Park Jeongsoo , El Hedhli Kamel , Zhang Mengxia 
Published: April 2018

PurposeThe purpose of this paper is to investigate how cultural tightness may influence consumers’ attitudes toward insurance services and occurrence of insurance fraud.Design/methodology/approachDrawing on Gelfand et al.’s (2011) theory of tight and loose cultures, the authors theorize that perceived wrongness of insurance fraud, fraud occurrence and perceived risk of being caught depend on the cultural tightness. Using field data from a global European social survey (ESS), the authors investigate these differences across two fairly different European countries – Norway (i.e. tight culture) and Ukraine (i.e. loose culture).FindingsConsumers from tight culture report less tolerance for insurance fraud (inflating insurance claim) are less likely to commit an insurance fraud, and they perceive higher level of risk of being caught than their counterparts from loose culture (Ukraine).Practical implicationsUnderstanding cultural variability in attitude toward insurance fraud, the occurrence of insurance fraud and the sensitivity to the risk of being caught could enrich the authors knowledge about how to prevent insurance fraud.Social implicationsConsumer protection agencies, consumer educators and policymakers could all benefit from understanding cultural variability in attitude toward fraud. This will potentially help to design effective learning and education programs to sensitize customers to the illegal and unethical aspects of fraudulent behaviors.Originality/valueInsurance fraud is a universal issue and exists in many European countries, yet no previous work has investigated the effect of cultural tightness–looseness on fraud perception.
Coping intelligence theory: coping strategies, satisfaction and sales commission
Authors: Srivastava Rajesh V. , Tang Thomas 
Published: April 2018

PurposeThis study aims to develop and test a new formative theory of coping intelligence (CI). It asserts that problem- and emotion-focused coping strategies contribute differently to the overall CI latent construct, which, in turn, relates to three outcome variables – job satisfaction, life satisfaction and sales commission.Design/methodology/approachThe study collected data from multiple sources: survey data from 452 boundary-spanning salespeople and sales commission from a company’s personnel record. It then investigated the goodness of fit between the study’s theoretical SEM model and empirical data.FindingsProblem-focused coping and emotion-focused coping strategies, respectively, define CI positively and negatively. This, in turn, is related to high levels of job satisfaction, life satisfaction and sales commission. After controlling for gender and sales commission, results remain significant. Commission is related to satisfaction. Gender (male) is negatively related to emotion-focused strategy, but positively related to commission. Males have higher sales commission than females, yet both genders have similar life and job satisfaction.Practical implicationsProblem-focused coping contributes to life satisfaction, job satisfaction and sales commission, but emotion-focused coping undermines them. Researchers and policymakers need to develop training programs, promote problem-focused coping strategies and help them improve life satisfaction, job satisfaction and sales commission, for females, in particular.Originality/valueCI is more related to job satisfaction and life satisfaction than to commission. The study’s concurrent validity demonstrates that CI improves sales commission (objective data) and employee satisfaction. It pays to improve CI.
Studying the relationship between the perceived value of online group-buying websites and customer loyalty: the moderating role of referral rewards
Authors: Chiu Ya-Ling , Chen Lu-Jui , Du Jiangze , Hsu Yuan-Teng 
Published: April 2018

PurposeThe purpose of this study is to examine the effect of perceived value on customer loyalty through affective commitment in the online group-buying (OGB) context. This paper addressed the following questions: what are the factors affecting customer loyalty (i.e. revisit intention and buy more intention); and how do referral rewards moderate the impact of affective commitment on customer loyalty?Design/methodology/approachAll data were collected from OGB websites’ members in Taiwan. The total number of respondents to the online survey was 403. The data were analyzed using structural equation modeling (SEM) to test a perceived value–commitment–loyalty model.FindingsThis study shows that three proposed antecedents (i.e. OGB scheme value, hedonic value and social value) can trigger customer loyalty through affective commitment. Monetary savings, a variety of merchandise and aspirational products are all critical OGB scheme value components. The results also show that referral reward importance positively moderates the relationship between affective commitment and revisit intention.Practical implicationsThe findings have implications for managing people and work tasks in OGB websites. First, understanding the importance of dimensions of value should enable OGB managers to develop more accurate targeting strategies. This study provides guidance on the design of the platform and the OGB scheme, for the effective allocating of marketing resources. Second, a referral reward mechanism can be a critical CRM tool; in addition to the potential to attract new customers, they can also help to retain existing customers. This mechanism is a very effective method to enhance customer stickiness.Originality/valueThe marketing literature generally recognizes the importance of developing and maintaining long-term relationships with customers. This study is the first one to explore the importance of affective commitment in developing and sustaining loyal relationships in the OGB context. Referral rewards are an important moderator variable: affective commitment has a stronger effect on the revisit intention when the referral rewards are high. The findings of this study provide insights into how OGB website developers can create customer commitment and more effectively retain existing customers through the use of referral rewards.
Customer loyalty approach based on CRM for SMEs
Authors: Galvão Marcella Brito , de Carvalho Raíssa Corrêa , Oliveira Lucas Ambrósio Bezerra de , Medeiros Denise Dumke de 
Published: April 2018

Purpose
The purpose of this paper is to explore marketing analysis by developing a customer loyalty approach for small- and medium-sized enterprises (SMEs) in the service sector, based on customer relationship management (CRM) in the context of an emerging economy.

Design/methodology/approach
This study analyzes different models of CRM in the literature and defines a loyalty approach for SMEs in the service sector. It is characterized as exploratory research, with a qualitative approach. A systematic review of the literature is undertaken as the starting point for achieving the main objective of the study.

Findings
The need to develop a framework for an approach to customer loyalty for SMEs based on CRM and to make it operational.

Research limitations/implications
It is a qualitative and exploratory study, applied only to a company’s two main clients.

Practical implications
The contribution of this study is that it offers SMEs consistent guidelines on how best to conduct relationship management with their customers by using a systemic methodology that can be adapted to the requirements of more effective interaction between a company and its customers. It also provides coherence to the purpose of meeting customers’ needs. This is an action strategy that focuses especially on the use of tools, such as SERVQUAL, Kano and SWOT analysis, and thereby increases the competitive profile of organizations in this sector.

Originality/value
This study is a new approach to customer loyalty for SMEs in the service sector, which integrates elements of CRM strategy and implementation.
Past, present and future challenges in health care priority setting
Authors: Hall William , Williams Iestyn , Smith Neale , Gold Marthe , Coast Joanna , Kapiriri Lydia , Danis M. , Mitton Craig 
Published: April 2018

Purpose
Current conditions have intensified the need for health systems to engage in the difficult task of priority setting. As the search for a “magic bullet” is replaced by an appreciation for the interplay between evidence, interests, culture, and outcomes, progress in relation to these dimensions requires assessment of achievements to date and identification of areas where knowledge and practice require attention most urgently. The paper aims to discuss these issues.

Design/methodology/approach
An international survey was administered to experts in the area of priority setting. The survey consisted of open-ended questions focusing on notable achievements, policy and practice challenges, and areas for future research in the discipline of priority setting. It was administered online between February and March of 2015.

Findings
“Decision-making frameworks” and “Engagement” were the two most frequently mentioned notable achievements. “Priority setting in practice” and “Awareness and education” were the two most frequently mentioned policy and practical challenges. “Priority setting in practice” and “Engagement” were the two most frequently mentioned areas in need of future research.

Research limitations/implications
Sampling bias toward more developed countries. Future study could use findings to create a more concise version to distribute more broadly.

Practical implications
Globally, these findings could be used as a platform for discussion and decision making related to policy, practice, and research in this area.

Originality/value
Whilst this study reaffirmed the continued importance of many longstanding themes in the priority setting literature, it is possible to also discern clear shifts in emphasis as the discipline progresses in response to new challenges.
Diversity of foods among older people in northern communities of Thailand
Authors: Bubpa Nisachon , Nuntaboot Khanitta 
Published: April 2018

Purpose
Due to the increasing population and diverse lifestyles of aging people in Thailand, close examination of their needs and health care problems is required. Availability and accessibility of food affects the health and well-being of aging people in the community; therefore, to enhance their quality of life, community nurses and health care personnel must understand the variety of foods in their diet, in order to provide suitable and culturally acceptable nutrition for the elderly. The purpose of this paper is to explore the diversity of foods eaten by older people and the social, economic, environmental, and cultural contexts in which they live in the Northern region of Thailand. This is a part of a larger research project of community food management systems for the care of older people.

Design/methodology/approach
Critical ethnographic research was employed during the study. The data were collected from 41 primary elderly informants and family members. The researcher collected data by conducting individual in-depth interviews, observation of activities, and focus group discussions. The text data were analyzed by content analysis.

Findings
Information gathered from this research reveal nine categories of food which older people are associated with and which include: favorite foods; food provided by others; foodstuffs which should be eaten due to chronic diseases (recommended by doctor); foods to be avoided; snacks; food eaten with others (eating when socializing); food for festivals and cultural traditions; food offered for making merit; and food donated to others.

Originality/value
Utilization of health data, specifically regarding individual dietary diversity, can guide community nurses and health care personnel to provide and promote health that will suit individuals and their families. Community nurses and health care personnel should be aware of the variety of older persons’ diets and the importance of being able to manage and sustain their own nutritional needs. Appropriate nutrition, which is one of the social determinants of health, could improve the quality of the well-being of aging members in the community.
Factors that foster or prevent sense of belonging among social and health care managers
Authors: Lampinen Mai-Stiina , Konu Anne Irmeli , Kettunen Tarja , Suutala Elina Annikki 
Published: April 2018

Purpose
The purpose of this study is to identify factors that foster or prevent sense of belonging among frontline and middle managers in social and health-care services in Finland.

Design/methodology/approach
The data have been collected among social and health-care managers (n = 135; 64 per cent nursing managers) through two open-ended questions in a questionnaire concerning sense of community. The results of the open-ended questions have been analyzed using qualitative content analysis.

Findings
Among managers, six categories of factors that foster sense of belonging (open interaction, effective conversation culture, support and encouragement, common values, a shared vision of the work and its objectives and structure of leadership) and five categories of factors that prevent sense of belonging (negative work atmosphere, lack of common time, structural solutions in the organization, problems that occur in the organizational level and problems related to leadership and management) have been identified.

Practical implications
The resulting information can be used to develop sense of belonging among managers at all levels of organization (horizontal and vertical).

Originality/value
Paying attention to the quantity and quality of interaction and to structural solutions in the organization can affect the sense of belonging among frontline managers and middle managers.
Information is the currency of democracy: Japanese perspective
Authors: Inoue Yasuyo 
Published: April 2018

Purpose
The purpose of this paper is to proffer the view that the activities of libraries in Japan are central to the democratic process.

Design/methodology/approach
This paper is a viewpoint.

Findings
This paper demonstrates librarians’ and library users’ views of libraries in the context of the notion that “information is the currency of democracy”.

Originality/value
This is the first English-language article on information as the currency of democracy in a Japanese context.
Constructing English-medium instruction indicators in the shipping courses of Taiwan’s higher education
Authors: Tseng Po-Hsing , Richards Kendall , Pilcher Nick 
Published: April 2018

Purpose
This paper aims to use an analytic hierarchy process (AHP) and combine this with the fuzzy theory to identify key indicators influencing English-medium instruction (EMI) in the shipping courses of Taiwan’s higher education.

Design/methodology/approach
Based on a literature review and expert interviews, an evaluation model with 4 indicators and 13 sub-indicators was developed. Questionnaire samples included university English teachers (eight), university shipping teachers (nine) and shipping practitioners (eight).

Findings
Using 25 effective samples, the results found that “teachers’ characteristics” is the most important indicator, followed by “syllabus design”, “university resources” and “students’ characteristics”. Such a finding could provide valuable teaching and managerial strategies for EMI design in both university and industry sectors.

Research limitations/implications
Expert questionnaire targets have focused on university English teachers, university shipping teachers and shipping practitioners. Other related field experts could be further surveyed and compared in the future studies.

Practical implications
The findings of EMI indicators in the shipping courses could be used for course and material design by shipping companies, shipping authorities and universities. It is expected that these indicators could inform the provision of reasonable teaching resources allocation.

Social implications
This paper provides important guidance for designing EMI in shipping courses. Related stakeholders will be able to understand important concepts regarding designing EMI courses.

Originality/value
First, EMI indicators in the shipping courses have seldom been studied in the past. They are, however, important for both shipping industries and education intuitions. Second, as its method, this paper adopts decision analysis quantitative tool to complement previous qualitative studies regarding EMI studies.
Evaluating inductive vs deductive research in management studies
Authors: Woiceshyn Jaana , Daellenbach Urs 
Published: April 2018

PurposeThe purpose of this paper is to address the imbalance between inductive and deductive research in management and organizational studies and to suggest changes in the journal review and publishing process that would help correct the imbalance by encouraging more inductive research.Design/methodology/approachThe authors briefly review the ongoing debate about the “developmental” vs “as-is/light-touch” journal review modes, trace the roots of the prevailing developmental review to the hypothetico-deductive research approach, and contrast publishing deductive and inductive research from the perspectives of authors, editors, and reviewers.FindingsApplication of the same developmental evaluation and review mode to both deductive and inductive research, despite their fundamental differences, discourages inductive research. The authors argue that a light-touch review is more appropriate for inductive research, given its different logic.Practical implicationsSpecific criteria for the light-touch evaluation and review of and some concrete suggestions for facilitating inductive research.Social implicationsAdvancing knowledge requires a better balance of inductive and deductive research, which can be facilitated by light-touch evaluation and review of inductive research.Originality/valueBuilding on the debate on journal publishing, the authors differentiate the evaluation and review of inductive and deductive research based on their philosophical underpinnings and draw implications of pursuing inductive research for authors, editors, and reviewers.
Gendered references in organization studies
Authors: Czarniawska Barbara , Sevón Guje 
Published: April 2018

Purpose
The purpose of this paper is to point out a worrisome phenomenon and suggest some ways of dealing with it.

Design/methodology/approach
The paper is a historical analysis of references in organization studies.

Findings
The finding of this paper concludes that the proportion of women authors is low and is increasing very slowly.

Research limitations/implications
Some simple solutions may be applied, even if they alone will not solve the problem.

Practical implications
An appeal to use first name on reference lists and in texts (when appropriate).

Social implications
Better recognition of women’s contribution to knowledge.

Originality/value
Not for the authors to judge.
A longitudinal and comparative analysis of competitive balance in five European football leagues
Authors: Ramchandani Girish , Plumley Daniel , Boyes Sophie , Wilson Rob 
Published: April 2018

Purpose
This paper aims to provide empirical evidence on competitive balance in the “big five” European football leagues, namely, the English Premier League, French Ligue 1, German Bundesliga, Italian Serie A and Spanish La Liga.

Design/methodology/approach
This paper uses recognised measures of competitive balance to measure levels of concentration (within-season competitive balance) and dominance (between-season competitive balance) in the selected leagues over 22 seasons between 1995/96 and 2016/17.

Findings
French Ligue 1 emerged as the most balanced league in terms of both concentration and dominance measures. The analysis also points to a statistically significant decline in competitive balance in all leagues apart from Serie A (Italy).

Originality/value
The findings of this study are of concern for the league organisers. Competition intensity is a key component of a sport league, and a league that is dominated by one or a select few clubs is less attractive within the marketplace. This paper presents challenges at the league governance level for the five leagues examined.
Working from the Other Office: Trialling Co‐Working Spaces for Public Servants
Authors: Houghton Kirralie Rochelle , Foth Marcus , Hearn Greg 
Published: April 2018

AbstractThe proliferation of digital connectivity and mobility is having a profound impact on nomadic and collaborative work practices in our cities. In the past few years, we have witnessed a shift in the way that organisational entities in both the private and public sector put emphasis on the allocation and use of office space. In this paper, we report on our evaluation of a trial of co‐working spaces also referred to as Flexible Work Centres (FWC) led by the Queensland State Government. The trial provides insights into such changes towards new work practices.The trial tested how FWCs can be used by Queensland Government employees, and its impact on productivity, staff retention and work–life balance of employees. The 47 trial participants from 10 different government departments completed a series of four surveys and were invited to keep diaries of their impressions and experiences. Supervisors were involved in a series of focus groups to reflect on the trial at the end of the 12‐month period.The benefits of the flexible work arrangement and specifically the provision of an alternative work venue was highly praised and appreciated by participants and supervisors. There were noted key qualities of staff and work types that this arrangement works best for, and trust in employees was paramount. The positive results of the trial saw a continuation of the provision of the flexible workspace arrangement and investigations into further extensions of the program.
Pastoral power and the promotion of self‐care
Authors: Jones Lorelei 
Published: April 2018

AbstractIn many countries government policy is becoming increasingly reliant on citizens taking greater responsibility for their health and wellbeing and limiting their consumption of public services. In this paper I develop Foucauldian perspectives on the work required to create and maintain responsibilised subjects, focusing on the role of ‘pastors’ – specialists, experts and therapists who promote desirable subjectivities (Waring and Latif). Drawing from ethnographic research, I consider how government policies for the promotion of self‐care within the English healthcare system not only place increased emphasis on patients taking responsibility for their own health and wellbeing, but also seek to constitute new pastoral subjectivities as responsible for conducting the conduct of patients. I look at efforts to constitute pastoral subjectivities through an assemblage of management knowledge, educational practices and training materials. I argue that efforts to enrol and train pastors are unlikely to accomplish governmental objectives because of the availability of alternative guides for action drawn from professional training, established routines, and forms of social belonging.