bluuebunny/crossref_metadata_2025_split huggingface dataset:
Making decision toward overseas construction projects
Authors: Utama Wahyudi P. , Chan Albert P.C. , Zahoor Hafiz , Gao Ran , Jumas Dwifitra Y. 
Published: February 2019

Purpose
The purpose of this paper is to introduce a decision support aid for deciding an overseas construction project (OCP) using an adaptive neuro fuzzy inference system (ANFIS).

Design/methodology/approach
This study presents an ANFIS approach as a decision support aid for assessment of OCPs. The processing data were derived from 110 simulation cases of OCPs. In total, 21 international factors observed from a Delphi survey were determined as assessment variables to examine the cases. The experts were involved to evaluate and judge whether the company should Go or Not Go for an OCP, based on the different parameter scenarios given. To measure the performance of the ANFIS model, root mean square error (RMSE) and coefficient of correlation (R) were employed.

Findings
The result shows that optimum ANFIS model indicating RMSE and R scores adequately near between 0 and 1, respectively, was obtained from parameter set of network algorithm with two input membership functions, Gaussian type of membership function and hybrid optimization method. When the model tested to nine real OCPs data, the result indicates 88.89 percent accurate.

Research limitations/implications
The use of simulation cases as data set in development the model has several advantages. This technique can be replicated to generate other case scenarios which are not available publicly or limited in terms of quantity.

Originality/value
This study evidences that the developed ANFIS model can predict the decision satisfactorily. Therefore, it can help companies’ management to make preliminary assessment of an OCP.
Understanding clients’ experience of trust and distrust in dwelling fit-out projects
Authors: Ning Yan , Feng Minjie , Feng Jin , Liu Xiao 
Published: February 2019

PurposeDrawing upon the ambivalence literature, the purpose of this paper is to explore clients’ ambivalence caused by the co-existence of trust and distrust and to investigate how clients respond to the ambivalence.Design/methodology/approachQualitative research strategies using multiple data sources were adopted. Face-to-face interviews were the major method for gathering data. Additional data sources included archival cases, official reports, regulations and rules and survey reports.FindingsThe results identified that clients’ ambivalence occurs in the face of the co-existence of trust and distrust. Clients might trust contractors on certain aspects and distrust of others or when they realize that trust and/or distrust have mixed merits and demerits. As a response strategy to the ambivalence, clients may choose to oscillate between trust and distrust in accordance with contractors’ quality and cost performance.Research limitations/implicationsOne limitation is that dwelling fit-out projects are generally small in size. Parties in small size projects might have different mindsets than large projects. Thus, it is worthwhile to extend the framework to the context of large projects.Practical implicationsManagers or clients should be aware of the double-edged sword nature of trust and distrust. To deal with the ambivalence resulting from co-existence of trust and distrust, a proper balance of trust and distrust might be effective.Originality/valueThis study contributes an ambivalence approach to the trust research in project management.
To insist or to concede? Contractors’ behavioural strategies when handling disputed claims
Authors: Zhang Lihan , Fenn Peter , Fu Yongcheng 
Published: February 2019

PurposeThe purpose of this paper is to identify and analyse factors that affect contractors’ behavioural strategies in resolving disputed claims.Design/methodology/approachFactors were explored by a literature review and an open-ended questionnaire survey. In total, 9 hypotheses involving 12 factors were developed accordingly. Then a structured questionnaire survey was conducted, and 248 valid questionnaires were received from Chinese contractors. Partial least squares structural equation modelling was employed to test the hypotheses.FindingsFactors that have the largest impacts on the contractual approach and the relational approach regarding obliging and compromising are favourability of evidence, time pressure and reputation, respectively. Unexpected results show that obliging behaviours are negatively correlated with procedural fairness but positively correlated with occurrence time of the dispute.Research limitations/implicationsThe results are based on correlation, although the research design improves the internal validity. Furthermore, this study belongs to single-level research. In the future, researchers can conduct multilevel research to enrich theories.Practical implicationsThe findings not only enhance practitioners’ understanding of the factors influencing contractors’ behavioural strategies when dealing with disputed claims, but also offer insights into both parties’ex antefocus of attention on specific factors to facilitate the subsequent dispute resolution.Originality/valueThis study furnishes a nuanced picture of multiple factors’ impacts on contractors’ behavioural strategies of claim-related dispute resolution, and thus supplements the relevant construction dispute management literature. From the perspective of contractual governance, it is one of those exploring drivers of contract application in problem situations. It extends the body of knowledge on this topic and hopefully will encourage more research on contractual governance from the reactive perspective.
Language and communication issues in HIV/AIDS intervention management in the South African construction industry
Authors: Edwards Peter , Bowen Paul 
Published: February 2019

Purpose
Effective communication is a key factor in presenting Human Immunodeficiency Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) awareness and prevention campaigns, and delivering treatment programmes, particularly in South Africa where different ethnic groups and a diversity of languages and educational attainment levels are encountered. Language is an important element of such communication. The purpose of this paper is to examine the communication effectiveness of AIDS-related intervention messages.

Design/methodology/approach
Case-based semi-structured interviews, with 42 employees from three construction organisations, and with six telephone counsellors from a service provider, were used to explore language in the HIV/AIDS context in the construction industry in the Western Cape region.

Findings
Workers’ knowledge about HIV (a key element in prevention and willingness to engage in treatment regimes) tended to align with their level of education. African cultures may inhibit the use of plain language about AIDS. Graphic posters with text in different languages were the most preferred communication media, but need periodic refreshment to remain effective. For toolbox talks and other company presentations, a comprehensive approach to language differences is limited, and appropriate confirmatory feedback loops are not used – the message sent is not always the message received. The recruitment and training processes for service provider counsellors ensure a more comprehensive grasp of HIV knowledge and a more consistent approach to communication.

Practical implications
Construction organisations should be more careful in their HIV/AIDS campaigns and programmes, ensure better targeting of audiences and pay more nuanced and sensitive attention to language needs, gender differences and cultural contexts with respect to communicating with workers in ways that engage them more fully about HIV/AIDS, stigma and disclosure.

Originality/value
Communication effectiveness is pivotal in the provision of intervention management by construction firms. Ineffective language and communication processes directly and adversely influence HIV/AIDS intervention management success.
Improving the prediction accuracy in blended learning environment using synthetic minority oversampling technique
Authors: Dimic Gabrijela , Rancic Dejan , Macek Nemanja , Spalevic Petar , Drasute Vida 
Published: February 2019

Purpose
This paper aims to deal with the previously unknown prediction accuracy of students’ activity pattern in a blended learning environment.

Design/methodology/approach
To extract the most relevant activity feature subset, different feature-selection methods were applied. For different cardinality subsets, classification models were used in the comparison.

Findings
Experimental evaluation oppose the hypothesis that feature vector dimensionality reduction leads to prediction accuracy increasing.

Research limitations/implications
Improving prediction accuracy in a described learning environment was based on applying synthetic minority oversampling technique, which had affected results on correlation-based feature-selection method.

Originality/value
The major contribution of the research is the proposed methodology for selecting the optimal low-cardinal subset of students’ activities and significant prediction accuracy improvement in a blended learning environment.
Examining the role of commercial long-term care insurance in long-term care services
Authors: Yu Tsu-Wei , Tseng Lu-Ming 
Published: February 2019

PurposeThe purpose of this paper is to explore the role of commercial long-term care insurance (LTCI) in long-term care (LTC) services, and to elucidate the mediating roles of service quality and relationship satisfaction in the relationship between customization and loyalty. In addition, this study offers important recommendations for policy makers in formulating policy aimed at supporting the industry and regulating its customer relationships in life insurers in Taiwan.Design/methodology/approachStudy participants were policyholders of life insurance in Taiwan with experience in purchasing commercial LTCI. They were investigated through in-depth interviews and surveys. The hypotheses were tested using the structural equation modeling (SEM) analysis of variance.FindingsThe findings of this study are important for policy makers in formulating policy aimed at supporting the industry and regulating its customer relationships.Originality/valueThis study represents the first attempt to investigate the role of LTCI in LTC services in Taiwan. Likewise, this study improves our understanding of the main issues relating to the effect of customization on policyholder loyalty, and the partially mediating role of service quality and relationship satisfaction in the insurance marketing context.
A classification of live chat service users in the banking industry
Authors: Rajaobelina Lova , Brun Isabelle , Ricard Line 
Published: February 2019

Purpose
The purpose of this paper is to classify live chat service users in the banking industry and provide relevant descriptive information on each group to be able to suggest appropriate strategies to managers.

Design/methodology/approach
A total of 682 panelists from a large Canadian polling firm self-administer a web-based questionnaire. Respondents are users of financial sector live chat services. Two-step cluster analysis was performed.

Findings
Four groups emerge from the analysis. Young frequent users (Group 1) attach dominant importance to speed of service, whereas computer users (Group 3) and conservative users (Group 4) who avail themselves of live chat services via computer focus on ease of use.

Practical implications
This study, which details four groups of live chat service users in the banking industry, enables managers to better adapt their strategies to the different market segments with a view to providing customers with better quality service and enhancing their experience.

Originality/value
The study presents the first live chat service classification to detail user profiles and examine differences at the before, during and after phases of the user experience. Findings enrich the body of academic literature in the service sector, in particular literature focusing on customer service in the banking industry. The paper also provides an interesting managerial framework for the implementation of successful, segment-specific strategies.
Personal factors as antecedents of perceived financial well-being: evidence from Brazil
Authors: Ponchio Mateus Canniatti , Cordeiro Rafaela Almeida , Gonçalves Virginia Nicolau 
Published: February 2019

Purpose
The purpose of this paper is to explore the impact of consumer spending self-control (CSSC), personal saving orientation (PSO), materialism, financial knowledge (FK) and time perspective (TP) on Brazilian consumers’ perceived financial well-being.

Design/methodology/approach
A conceptual framework is provided to support the research hypotheses. A survey with 1,027 respondents allowed the research hypotheses to be tested by means of regression-based models.

Findings
The findings show that the two dimensions of financial well-being – current money management stress and future financial security – are predicted by CSSC, materialism and TP; PSO also predicts future financial security. TP moderates the effect of materialism on current money management stress, and CSSC mediates this relationship.

Research limitations/implications
The role of FK in predicting financial well-being is weakened in the presence of the psychological variables investigated, which has important implications for financial education efforts. The use of survey data alone limits the research findings, as the advocated causal relationships are based solely on theory; gathering experimental data to further support the findings is a possibility for future research.

Practical implications
Banks and other financial institutions can create tools to stimulate control of their customers’ day-to-day spending and try to show assertive projections to evidence the impact of their present actions on their financial future, enhancing personal awareness and promoting overall well-being.

Originality/value
The authors advance knowledge on the antecedents of financial well-being and offer two explanations involving moderating and mediating relationships that enhance the understanding of the individual differences that shape current money management stress.
From breaking-ice to breaking-out: integration as an opportunity creation process
Authors: Evansluong Quang , Ramirez Pasillas Marcela , Nguyen Bergström Huong 
Published: February 2019

PurposeThe purpose of this paper is to conduct an inductive case study to understand how the opportunity creation process leads to integration.Design/methodology/approachIt examines four cases of immigrant entrepreneurs of Cameroonian, Lebanese, Mexican and Assyrian origins who founded their businesses in Sweden. The study relies on process-oriented theory building and develops an inductive model of integration as an opportunity creation process.FindingsThe suggested model shows immigrants’ acculturation into the host society via three successive phases: breaking-ice, breaking-in and breaking-out. In the breaking-ice phase, immigrants trigger entrepreneurial ideas to overcome the disadvantages that they face as immigrants in the host country. In the breaking-in phase, immigrants articulate their entrepreneurial ideas by bonding with the ethnic community. In the breaking-out phase, the immigrants reorient their entrepreneurial ideas by desegregating them locally. The paper concludes by elaborating theoretical and practical implications of the research.Originality/valueImmigrants act when they are socially excluded and discriminated in the labor market by developing business ideas and becoming entrepreneurs. By practicing the new language and accommodating native customers’ preferences, immigrants reorient their entrepreneurial ideas. The immigrants tailor their ideas to suit their new customers by strengthening their sense of belonging to the local community.
The effect of Iranian health system reform plan on payments and costs of coronary artery bypass surgery in private hospitals of Iran
Authors: Tabari-Khomeiran Rasoul , Delavari Sajad , Rezaei Satar , Rad Enayatollah Homaie , Shahmoradi Mostafa 
Published: February 2019

Purpose
In May 2014, a new reform in the health sector of Iran was implemented called “health evolution plan.” In the first phase of this reform, the government reduced out-of-pocket payments for service delivery by paying subsidies to the services and after that a revision was done to the medical services values book to improve equity and increase motivation of health professions. One of the affected services in this reform was coronary artery bypass surgery. The purpose of this paper is to show the effects of HEP on costs of coronary artery bypass surgery.

Design/methodology/approach
A before-after study was done for this purpose and 167 patients’ total costs and out-of-pocket payments were calculated for the years 2013 (before) and 2014 (after) the reform in three private hospitals of Rasht city, Iran. Econometrics models were estimated after adjustment of confounding variables.

Findings
The results of this study showed that surgery costs increased significantly from $1,643.3 to 2,119.5. Nursing and other costs increased significantly from $290.3 to 414.2 and anesthetize costs increased from $619.2 to 947.01. The results of regression model showed that total costs increased $3,008.6 after adjustment of confounders (p-value=0.037). However, no significant changes were found for out-of-pocket payments and out-of-pocket percentage.

Originality/value
The study findings revealed that HTP was not successful enough in financial protection in the private sector.
Comparative study between prison- and community-based treatment satisfaction for opioid use disorder in Lebanon
Authors: Khalaf Dany , Hayek Maryse , Bakhos Jules-Joel , Abou-Mrad Fadi 
Published: February 2019

Purpose
Opioid substitution treatment (OST), such as Buprenorphine, has become a well-established evidence-based approach for the treatment of inmates with opioid use disorder (OUD) in most of the developed world. However, its application in Lebanon remains mainly as a community-based intervention. The purpose of this paper is to highlight the need of its implementation within the Lebanese correctional system.

Design/methodology/approach
The work is a pilot cross-sectional study that compares two groups: 30 male adult prisoners with OUD convictions receiving symptomatic treatment and 30 male adult community patients with OUD receiving Buprenorphine. The objective was to measure the difference in the patients’ general perception and satisfaction of the treatments available. OUD was diagnosed using the Diagnostic and Statistical Manual of Mental Disorders 5th Edition criteria and the level of satisfaction was measured by “Treatment Perceptions Questionnaire (TPQ).”

Findings
The prison group reported significantly lower satisfaction when compared to the community group (total TPQ mean scores: M=34.73, SD =4.12 and M=16.67, SD =4.78, respectively, with t (56.76) =15.68, p=0.000). Furthermore, age, marital status, education level and elapsed time in treatment had no significant interactions with the total TPQ score.

Originality/value
The major principles of the ethics of care and evidence-based safe practices will be proposed for the introduction of Buprenorphine to Lebanese prisons. This work provides an opportunity for the expansion of the Lebanese OST program and consequently other countries in the region could benefit from this experience.
Personal information organization in everyday life: modeling the process
Authors: Oh Kyong Eun 
Published: February 2019

PurposeThe purpose of this paper is to investigate and model the process of organizing personal information in digital form in the context of everyday life.Design/methodology/approachA background survey, a diary study and two interviews were conducted with each of the 18 participants, who are information users in social science academic environments. In particular, the personal information organization process (PIOP) model was developed by tracking and analyzing 143 organization events.FindingsThe PIOP model consists of six stages: initiation, identification, temporary categorization, examination/comparison, selection/modification/creation and categorization. This model also shows actions, thoughts and decisions involved in the organization process, and 19 factors that impact the process.Originality/valueThis study introduces a new model that specifically shows the process of organizing personal information. This study advances our understanding of the process and informs the design and development of systems and applications that support personal information management.
Indigenous business success: a hybrid perspective
Authors: Mrabure Ruth Omonigho 
Published: February 2019

PurposeThis paper aims to address the notion that the relationship between being indigenous and business success is inconclusive because there are tensions between indigenous values and business success. The research questions are: How do indigenous entrepreneurs define success? Does the third space create a different meaning of success in the indigenous context?Design/methodology/approachA qualitative approach was adopted for this study because the ability to define success requires subjective meanings. Participants’ lived experiences and stories were the main sources of information. Open conversational-style interviews were used because they allow participants to freely share their stories.FindingsA defining line is that not all indigenous entrepreneurs have the same view of success. The homogeneity that emanates from sharing indigeneity does not equal unity in views, but shows that people from the same group can view success differently. However, the meaning and views formed are also connected to the wider community, relationships and predominant values that characterise the social cultural context of the entrepreneur.Research limitations/implicationsThis study focuses on one indigenous group; more studies need to be conducted to gain wider variation on the meaning of success in indigenous entrepreneurship and how indigenous subculture alters these meanings.Practical implicationsThe findings of this study show that success for indigenous entrepreneurs should be defined based on individual philosophy. Hence, practitioners should endeavour to clarify what success means from the initial stage of the business to avoid misconception and make this clear to others that are connected to the business.Originality/valueThis paper suggests a different view of success in an indigenous context using the hybridity viewpoint to explain why success can be perceived using the in-between space without opposite binary.