bluuebunny/crossref_metadata_2025_split huggingface dataset:
Country-of-origin and brand positioning for health care services
Authors: Meese Katherine A. , Powers Thomas L. , Garman Andrew N. , Choi Seongwon , Hernandez S. Robert 
Published: June 2019

PurposeThe purpose of this paper is to examine the relationship between country-of-origin (COO) and brand positioning in the context of the high-involvement service of health care. This paper compares and analyzes different positioning strategies used in Europe, North America and the Middle East.Design/methodology/approachThis paper uses content analysis of promotional materials for a sample of 168 health-care organizations located in 14 countries to identify brand positioning strategies used, such as foreign, local and global consumer culture positioning. A chi-square analysis and post hoc testing is used to examine how positioning strategies differ among regions.FindingsThe findings indicate that European and Middle Eastern health-care organizations most frequently use foreign consumer culture positioning, while North American institutions tend to use global consumer culture positioning. The findings indicate that health-care organizations in countries with a better reputation for care use different positioning strategies than in countries with a lesser reputation for quality care.Practical implicationsThe findings are of value to international advertising and marketing professionals and hospitals seeking to attract patients globally in a competitive marketplace. Hospitals must consider their positioning relative to both domestic and international competitors and the COO of their target audience.Originality/valueCOO is important in high-involvement service industries because consumers lack the information needed to evaluate service quality. Consumers may rely on COO and brand positioning signals more heavily relative to goods or low-involvement services. However, little prior research exists examining COO effects and brand positioning for high involvement services and for health care specifically. This paper makes a unique contribution by filling this gap.
Patient satisfaction with the quality of care in Ghana’s health-care institutions
Authors: Abuosi Aaron Asibi , Braimah Mahama 
Published: June 2019

Purpose
The purpose of this study was to examine patient satisfaction with the quality of care in Ghana’s health-care facilities using a disaggregated approach.

Design/methodology/approach
The study was a cross-sectional national survey. A sample of 4,079 males and females in the age group of 15-49 years were interviewed. Descriptive statistics, principal component analysis and t-tests were used in statistical analysis.

Findings
About 70 per cent of patients were satisfied with the quality of care provided in health-care facilities in Ghana, whereas about 30 per cent of patients were fairly satisfied. Females and insured patients were more likely to be satisfied with the quality of care, compared with males and uninsured patients.

Research limitations/implications
Because data were obtained from a national survey, the questionnaire did not include the type of facility patients attended to find out whether satisfaction with the quality of care varied by the type of health facility. Future studies may, therefore, include this.

Practical implications
The study contributes to the literature on patient satisfaction with the quality of care. It highlights that long waiting time remains an intractable problem at various service delivery units of health facilities and constitutes a major source of patient dissatisfaction with the quality of care. Innovative measures must, therefore, be adopted to address the problem.

Originality/value
There is a paucity of research that uses a disaggregated approach to examine patient satisfaction with the quality of care at various service delivery units of health facilities. This study is a modest contribution to this research gap.
Online branding strategy for wine tourism competitiveness
Authors: Scorrano Paola , Fait Monica , Maizza Amedeo , Vrontis Demetris 
Published: June 2019

Purpose
The link between wine and tourism is increasingly important for the competitive advantage of the territory and its productions, and it must be adequately communicated, in particular, online. Therefore, monitoring the level of convergence between online brand identity and online brand image is increasingly important to implement an efficient strategy of recall of a territory. This paper thus aims to propose an operative framework – assessing Web convergence (AWC) – designed to detect and analyse the online brand image and compare it with online brand identity.

Design/methodology/approach
The AWC framework is designed to extract information from the Web, process it through text-mining techniques – cluster analysis – and interpret it from three perspectives – functional, holistic and sensitive. The operative framework was applied to Napa Valley because it is the most frequently cited wine destination on the top 100 travel blogs.

Findings
The empirical application shows that the proposed logical framework can yield important reflections even in cases such as Napa Valley’s, a destination that already enjoys strong notoriety. In spite of the apparent qualitative homogeneity of the topics discussed, observation of their composition in terms of the three dimensions revealed the existence of a gap on some topics identified between what is communicated by the wine tourism destination and what is perceived and in turn communicated by bloggers.

Research limitations/implications
The limitation of the research is represented by the application of the operative process to a single case study (Napa Valley). The contribution given to managerial studies is the ability of the framework to provide an operative vision of the importance of knowing the blogger’s perception of the brand identity communicated by the company. Testing the framework in other contexts will confirm that the protocol is generalisable.

Practical implications
The identification of the themes that characterise brand identity and brand image in the Web provides a flow of information that, if interpreted according to the functional, holistic and sensitive perspective, transforms the themes into useful knowledge for decisional purposes.

Originality/value
The managerial literature has highlighted, as in today’s communication environment, a strong brand can be created and maintained by strengthening the linkage between identity and image. The proposed framework may be considered an important protocol because it allows a tourism destination to increase the flow of information on which to build or strengthen the brand identity by aligning with the brand image. This could be particularly useful for smaller and less-popular destinations.
Activity scheduling and resource allocation with uncertainties and learning in activities
Authors: Chan Felix T.S. , Wang Zhengxu , Singh Yashveer , Wang X.P. , Ruan J.H. , Tiwari M.K. 
Published: June 2019

Purpose
The purpose of this paper is to develop a model which schedules activities and allocates resources in a resource constrained project management problem. This paper also considers learning rate and uncertainties in the activity durations.

Design/methodology/approach
An activity schedule with requirements of different resource units is used to calculate the objectives: makespan and resource efficiency. A comparisons between non-dominated sorting genetic algorithm – II (NSGA-II) and non-dominated sorting genetic algorithm – III (NSGA-III) is done to calculate near optimal solutions. Buffers are introduced in the activity schedule to take uncertainty into account and learning rate is used to incorporate the learning effect.

Findings
The results show that NSGA-III gives better near optimal solutions than NSGA-II for multi-objective problem with different complexities of activity schedule.

Research limitations/implications
The paper does not considers activity sequencing with multiple activity relations (for instance partial overlapping among different activities) and dynamic events occurring in between or during activities.

Practical implications
The paper helps project managers in manufacturing industry to schedule the activities and allocate resources for a near-real world environment.

Originality/value
This paper takes into account both the learning rate and the uncertainties in the activity duration for a resource constrained project management problem. The uncertainty in both the individual durations of activities and the whole project duration time is taken into consideration. Genetic algorithms were used to solve the problem at hand.
Examining the influential factors for continued social media use
Authors: Liu Qian , Shao Zhen , Tang Jian , Fan Weiguo 
Published: June 2019

PurposeDrawing upon the theory of planned behavior (TPB) and the self-regulation framework, the purpose of this paper is to investigate whether and how factors for social media continuance behaviors work differently between social networking sites and microblogging.Design/methodology/approachA survey method was used to collect two samples of 557 social networking sites users and 568 microblogging users. The proposed research model was tested with the structural equation modeling technique.FindingsThe empirical results demonstrate that the impacts of influencing factors on users’ continuance behaviors vary by types of social media services. Information sharing has a stronger impact on microblog users’ satisfaction than social network users while social interaction has a stronger impact on satisfaction for social network users than microblog users. In addition, interpersonal influence is more effective in shaping satisfaction for the social network users while media influence is more effective in shaping satisfaction for the microblog users.Originality/valueThis is one of the first studies that integrate TPB with Bagozzi’s self-regulation framework to understand the behavioral model of social networking and microblogging continuance. The findings show that the impacts of attitudinal beliefs regarding information sharing and social interaction on social media users’ satisfaction are different across social networking and microblogging contexts. Moreover, this study also reveals different effects of two specific subjective norms – interpersonal and media influence – on continued use of social networking and microblogging.
Big data analytics – enabled cyber-physical system: model and applications
Authors: Luo Shuai , Liu Hongwei , Qi Ershi 
Published: June 2019

Purpose
The purpose of this paper is to propose a comprehensive framework for integrating big data analytics (BDA) into cyber-physical system (CPS) solutions. This framework provides a wide range of functions, including data collection, smart data preprocessing, smart data mining and smart data visualization.

Design/methodology/approach
The architecture of CPS was designed with cyber layer, physical layer and communication layer from the perspective of big data processing. The BDA model was integrated into a CPS that enables managers to make sound decisions.

Findings
The effectiveness of the proposed BDA model has been demonstrated by two practical cases − the prediction of energy output of the power grid and the estimate of the remaining useful life of the aero-engine. The method can be used to control the power supply system and help engineers to maintain or replace the aero-engine to maintain the safety of the aircraft.

Originality/value
The communication layer, which connects the cyber layer and physical layer, was designed in CPS. From the communication layer, the redundant raw data can be converted into smart data. All the necessary functions of data collection, data preprocessing, data storage, data mining and data visualization can be effectively integrated into the BDA model for CPS applications. These findings show that the proposed BDA model in CPS can be used in different environments and applications.
A reliable and valid measurement scale for assessing internal crisis communication
Authors: Adamu Adamu Abbas , Mohamad Bahtiar 
Published: June 2019

PurposeThere appears to be a growing concern over the lack of scales for measuring internal crisis communication (ICC) in the course of an organizational crisis. Noting this compelling evidence, an analysis of results from earlier exploratory studies demonstrated a strong need for a sound scale with adequate psychometric properties. On that account, the purpose of this paper is to develop a valid scale for ICC.Design/methodology/approachThis study examined the conceptualization and operationalization of ICC based on a comprehensive literature search. The in-depth interviews consist of 12 key informants with a sample size of 251 respondents for scale development and testing wherein all data items were evaluated and validated by 13 expert reviewers.FindingsThe results were measured during a crisis situation and provided rationale and initial psychometric properties of ICC. Exploratory and confirmatory analyses have provided evidence that ICC scale has achieved a valid and reliable factor structure.Practical implicationsTherefore, practitioners such as policy makers, government, researchers and crisis managers can adopt this scale of assessment to enhance a more accurate ICC; in this regard, provide useful implications to help minimize risks as they happen, thereupon find a better way to manage crisis situations.Originality/valueThis study contributes to the subject area and builds the existing literature by developing 11 items for ICC. The research provides a starting point for empirical investigation on important factors of influence on organizational internal stakeholders.
Supporting instructional leadership and school improvement? Reflections on school supervision from a German perspective
Authors: Tulowitzki Pierre 
Published: June 2019

Purpose
The purpose of this contribution is to draw on several recent contributions from the Journal of Educational Administration to reflect on the relationship between school supervision and educational leadership.

Design/methodology/approach
The German context of school supervision was first laid out. A comparative analysis of all contributions was then performed against the backdrop of the German context.

Findings
One finding from the analysis of the relationship between school supervision and educational leadership from a German perspective is the need to have structures of (mandatory) further training and development in place at the level of school principalship and school supervision. These structures represent building blocks for capacity building and for shifting cultures over time. Without reliable vehicles of professional development for all concerned parties, both school supervisory authorities and principals risk staying stuck in old professional identities that no longer match their current missions or emergent national aspirations.

Originality/value
This paper sheds a light on the complex relationship between school supervision, school leadership and school performance. The findings from the papers analyzed for this paper point to issues which scholars have been pondering about for decades now: Can supervision and support be successfully implemented within one agency? How can a supervisory authority change its professional identity? What combination of supervision, support and space creates conditions favorable to successful educational leadership and school improvement?
A longitudinal exploratory investigation of innovation systems and sustainability maturity using case studies in three industries
Authors: Abraham Thomas , Dao Viet T. 
Published: June 2019

PurposeSustainability innovation systems (SIS) refer to the investment in information systems (IS) to enable business sustainability within stages of sustainability maturity. A prior framework proposes that the roles played by IS to support sustainability depend on the stage of sustainability maturity achieved. The purpose of this paper is to empirically examine these propositions.Design/methodology/approachThis study conducts longitudinal case studies of six companies across three industries. Data were collected from the companies’ Global Reporting Initiative (GRI) reports over a six-year period from 2009 to 2015.FindingsThe study provides initial empirical support for the proposition of the SIS framework that companies follow a staged path to sustainability maturity and that IS play specific roles as companies mature.Research limitations/implicationsThe findings encourage future research to take a longitudinal and holistic view of sustainability and IS. Future research could also collect a more comprehensive data set for statistical analysis.Practical implicationsThe study provides guidelines for practitioners in making decisions about companies’ investments in IS for sustainability, particularly within individual stages of sustainability maturity.Social implicationsThe study goes beyond environmental sustainability to empirically show that companies are deploying IT assets for social sustainability too.Originality/valueThe multiple-longitudinal case study approach provides an intimate understanding of companies’ actual usage of IS resources to enable sustainability. The study is also among the very early research using GRI reports for research on IS and sustainability, showing that these reports are a rich secondary data source for IS scholars.
Shelby D. Hunt: a retrospection on the importance, origins, and development of research programs
Authors: Hunt Shelby D. 
Published: June 2019

Purpose
The purpose of this paper is to provide a retrospection on the importance, origins and development of the research programs in the author’s career.

Design/methodology/approach
The study uses an autobiographical approach.

Findings
Most of the articles, research monographs and books that constitute this research and publishing efforts can be categorized into seven distinct, but related, research programs: channels of distribution; marketing theory; marketing’s philosophy debates; macromarketing and ethics; relationship marketing; resource-advantage theory; and marketing management and strategy. The value system that has guided these research programs has been shaped by specific events that took place in the author’s formative years. This essay chronicles these events and the origins and development of the seven research programs.

Originality/value
Chronicling the importance, origins and development of the seven research programs will hopefully motivate and assist other scholars in developing their own research programs.
An assemblage theoretic perspective on a career in progress
Authors: Fischer Eileen 
Published: June 2019

Purpose
The aim of this paper is to provide an advanced understanding of the dynamics of a scholarly career.

Design/methodology/approach
An assemblage of a theoretic lens was adopted to help make sense of how the focal scholar came to have certain capacities and characteristics and how these evolved over time.

Findings
The critical determinants of the capacities of this scholar have arisen from intersections with the institutions she has been a part of and individuals with whom she has been privileged to interact.

Originality/value
This paper is the first to adapt an assemblage theoretic lens to make sense of a professional’s career accomplishments and trajectory and to draw inferences for career management from this perspective.
A critical review on value co-creation: towards a contingency framework and research agenda
Authors: Wang Xueqin , Wong Yiik Diew , Teo Chee-Chong , Yuen Kum Fai 
Published: June 2019

Purpose
Although a dominant marketing concept, value co-creation (VCC) is not without controversy. Inspired by value co-destruction (VCD), the purpose of this paper is to review the scattered literature on the uncertainties in collaborative value formation, synthesising contingency factors of value outcomes in VCC.

Design/methodology/approach
The paper is based on an examination of 84 peer-reviewed journal articles. Recognising the drawbacks of the macroscopic abstraction in existing the VCC literature, the authors adopt a zooming-in approach to identify distinct patterns of contingency factors in the collaborative value-formation process.

Findings
From a macro-social perspective, VCC may connote a sense of exploitation of “consumers” and a need for consumer control of “producers”, impeding harmonious value formation. Zooming into actor-to-actor interactions, the collaborative relationship is found to be a source of uncertainties in value formation, which is further complicated by differences in the knowledge intensities of services. Finally, reviewing the individual consumer reveals a most nuanced picture that demonstrates heterogeneities of consumers’ VCC involvement and complexities in their perceptions and behaviours. Five propositions and a contingency framework are proposed.

Research limitations/implications
Six value formation mechanisms are proposed based on interconnected and multi-level perspectives, providing implications for managers and future researchers.

Originality/value
This paper contributes to rebalancing VCC research by synthesising insights on the potential contingencies, which are relatively under-explored yet vital to keep the controversy alive and relevant, and re-invigorating business processes.
Delayed cerebral ischaemia in patients with aneurysmal subarachnoid haemorrhage: Functional outcome and long‐term mortality
Authors: Olsen Markus Harboe , Orre Matias , Leisner Anna Cold Winge , Rasmussen Rune , Bache Søren , Welling Karen‐Lise , Eskesen Vagn , Møller Kirsten 
Published: June 2019

IntroductionDelayed cerebral ischaemia (DCI) is one of the most frequent complications of aneurysmal subarachnoid haemorrhage (aSAH). The purpose of the present retrospective cohort study of patients with aSAH was to identify the association between DCI, functional outcome and 4‐year mortality.MethodsPatients admitted to the Neurointensive Care Unit at Rigshospitalet, Copenhagen, with aSAH from 1 January 2010, through 31 December 2013 were registered. Patients were categorized into 3 groups: (a) those with DCI, defined as either a decline in consciousness or focal neurological deficits lasting ≥1 hour without any other detectable cause, (b) those without DCI, or (c) those who were unassessable for DCI. Functional neurological outcome after 6 months, as measured by the modified Rankin Scale (mRS), was dichotomized into good (mRS 0‐2) and poor (mRS 3‐6). Kaplan‐Meier survival curves were constructed, and incidence risk rates were calculated both to determine the association between DCI and mortality.ResultsFour hundred ninety‐two cases of aSAH were recorded in the study period. DCI occurred in 23% of all patients, corresponding to 33% of assessable patients. Patients without DCI had the best functional outcome (mRS) compared to patients with DCI and patients who were unassessable; furthermore, the latter had worse outcomes than patients with DCI. Patients diagnosed with DCI had significantly higher mortality than those without DCI, even ignoring the first 14 days after admission.ConclusionDCI may be associated with both short‐ and long‐term morbidity and mortality in patients with aSAH.