bluuebunny/crossref_metadata_2025_split huggingface dataset:
Blue ocean leadership activities improve firm performance
Authors: Loh Kok Liang , Mohd Yusof Shari 
Published: January 2019

Purpose
The purpose of this paper is to investigate the mediation effect of Blue Ocean Leadership (BOL) activities between lean manufacturing (LM) practices and firm performance.

Design/methodology/approach
This study applied sequential mixed method with expert opinion in the first stage and cross-sectional survey from automotive vendor companies in the second stage. The samples were drawn using random sampling procedure from automotive vendor companies in Malaysia with the final number of respondents of 64. Four main hypotheses were developed and tested statistically by applying multivariate data analysis using SmartPLS3.0 SEM software.

Findings
The results provide evidence that LM practices have positive and significant impact on firm performance. Moreover, activities of Genba-Kaizen significantly improve the firm performance by an amazing 30 per cent.

Research limitations/implications
The data used in the survey represent self-reporting by mainly the top management in operations or production. It is recommended for future study to include middle and lower management level to understand the difference of their activities. Besides, it is proposed to extent the population beyond automotive industry.

Practical implications
This study contributes to the LM body of knowledge by identifying the relationships between the LM practices, firm performance and BOL activities. Understanding these will help lean practitioners especially the leaders in making better decision in both manufacturing and service organizations. Thus, increasing the staff motivation and engagement eventually contributes to the firm performance.

Originality/value
Although there are growing numbers of anecdotal and empirical evidences in favour of LM in manufacturing environment, there has been almost no theory-building and methodologically rigorous research examining the link between the leaders’ activities with LM practices and firm performance. This study is addressing such gaps.
Revisiting strategy mapping for performance management: a realist synthesis
Authors: Armstrong Ryan 
Published: January 2019

PurposeThe strategy map represents a major contribution to the theory and practice of performance management. However, it has failed to realize its full potential due to a lack of theoretical and conceptual development. Therefore, the purpose of this paper is to revisit the theories of strategy maps to better understand how and in what circumstances they benefit performance management.Design/methodology/approachThe study employs realist synthesis, a method of systematic literature review. A theory on how strategy maps work is extracted from performance management literature, which are subsequently evaluated through a critical examination of empirical studies.FindingsA theory of how strategy maps are meant work is presented in relation to the generic performance management stages of problem structuring, development and use, where they can serve as a tool for discovery and by stimulating social interactions. Based on the findings, 12 propositions are offered related to the effective use of strategy maps within a performance management framework.Research limitations/implicationsThe introduction of the strategy map to performance management represented a breakthrough in how organizational performance could be understood and communicated. This study goes a step further by considering how they work and in what circumstances. In so doing, the study aims to open the way for new and more effective applications of strategy maps within the changing performance management context.Practical implicationsThis study provides practitioners with actionable propositions which can help in effectively using strategy maps.Originality/valueDistinguishing the aims and mechanisms of the strategy map along performance management systems has the potential to greatly increase their effectiveness in practice as a powerful, but underutilized tool. This paper also demonstrates how realist synthesis, currently an uncommon method in management studies, facilitated the creation of a new perspective of strategy maps to fit specifically within performance management.
To what extent do quality procedures determine the performance of French SMEs?
Authors: Bannour Souad , Mtar Kais 
Published: January 2019

PurposeAlthough a considerable bulk of literature has focused on the relationship between the implementation of quality assurance certification and the corporate performance of companies, still few are the works devoted to small- and medium-sized enterprises (SMEs). The purpose of this paper is to provide additional evidence for the impact of implementing quality assurance and control certificates on the performance of French SMEs.Design/methodology/approachWith a view to determining the effect of certification on the performance of 1,164 French SMEs, the study used the matching method as developed by D.B. Rubin (1974). The data mobilized is the fruit of matching the results of the IOC survey (the Organizational Change and Informatization) conducted in 2006 with data pertaining to the performance of companies as derived from DIANE files (Disk for Economic Analysis).FindingsThe empirical contribution of this study indicates the need of SMEs for implementing quality certificates to improve their turnover, increase their added value, increase their labor productivity and boost the productivity of financial capital.Research limitations/implicationsThe paper has three main limitations. The first has to do with the choice of performance indicators. The paper is manly limited to the economic side of corporate performance. The second limitation is related to the origin of the data that covers only the year 2006. The study suffers from the time interval limit in which the relation between the implementation of the organizational innovations and the performance is tested. The third limitation concerns the generalization of results. The study was conducted on French SMEs, which limits the generalization of the results obtained.Practical implicationsResearch findings have many implications on researchers and SME executives. For this latter, quality assurance system is perceived as a tool to maintain a competitive edge over competitors.Originality/valueThe paper aims to assess the impact of implementing quality certificates on the performance of French SMEs. To the authors’ knowledge, this is the first study examining the relationship between the implementation of a quality assurance certificate and the performance of a large sample of 1,164 French SMEs.
Impact of social commerce constructs and social support on social commerce intentions
Authors: Sheikh Zaryab , Yezheng Liu , Islam Tahir , Hameed Zahid , Khan Ikram Ullah 
Published: January 2019

PurposeThe purpose of this paper is to investigate the influence of social commerce constructs (SCCs), social support and relationship quality on social commerce intentions, which lead to use behaviour of social networking sites for social commerce.Design/methodology/approachData were collected from 343 users of social networking sites in Pakistan. The data analysis was conducted using PLS-SEM.FindingsThe results show that SCCs have empowered consumers through the existence of virtual groups, ratings and reviews and recommendations and referrals, thereby having a significant impact on social commerce intentions. The relationship quality with social networking sites, measured through commitment, satisfaction and trust, also proved to be a leading forecaster of social commerce intentions. The impact of social support could not positively influence the relationship quality with the social networking site. However, social support influences the social commerce intentions significantly.Research limitations/implicationsFuture research should enrich model with some moderating variables and data may be collected from actual online shoppers only.Practical implicationsThis study provides valuable insights to retailers to formulate their social commerce strategies as per decision factors results to have maximum engagement of consumers in social commerce.Originality/valueThe study proposes the unique model for finding the social commerce intentions and use behaviour using social support theory, relationship marketing theory and information systems literature.
Explaining normative behavior in information technology use
Authors: Maity Moutusy , Bagchi Kallol , Shah Arunima , Misra Ankita 
Published: January 2019

PurposeThe purpose of this paper is to identify a model that provides explanations for normative behavior in information technology (IT) use, and to test the model across two different types of normative behavior (i.e. green information technology (GIT), and digital piracy (DP)).Design/methodology/approachThe proposed model is based on the norm activation model (NAM) and the unified theory of acceptance and use of technology model (UTAUT). A total of 374 and 360 usable responses were obtained for GIT and DP, respectively. The authors use the SEM technique in order to test the proposed model on the two sub-samples.FindingsFindings from the proposed model show that DP users’ personal norm (PN) negatively impacts behavioral intention and actual behavior. These findings indicate that users of IT who indulge in DP understand that use of pirated software may not be a socially approved behavior but they still indulge in it because their PNs are not aligned with social expectations. GIT users’ PN positively impacts behavioral intention and actual behavior, and the relationship is stronger for behavioral intention than for actual behavior.Research limitations/implicationsThe sample consists of college students and working professionals based in India who may be savvy with respect to internet use. Future work may evaluate whether the pattern of results that the authors report for normative behavior does hold across other types of normative behavior.Practical implicationsThese findings hint at a gap between the moral compass and the final “action” taken by DP users. What managers need to do is to create awareness among their customers about the implementation of DP/GIT and help users engage in normative behavior.Originality/valueThis research contributes to the literature by integrating the UTAUT and the NAM to explain normative behavior of IT use. The authors propose and test a model that identifies cognitive as well as social-psychological motivations to explain normative behavior in IT use, which have been sparingly studied in extant literature, and provides a holistic understanding of the phenomenon. As such, this research contributes to the existing knowledge of understanding of normative IT behavior.
Linking improvisational behavior to customer satisfaction: the relational dynamics
Authors: Hultman Magnus , Yeboah-Banin Abena Animwaa , Boso Nathaniel 
Published: January 2019

Purpose
Contemporary sales scholarship suggests that salespersons pursuing customer satisfaction should improvise (think and act on their feet) to find solutions to customers’ emergent problems. A missing link in this literature, however, is the relational context within which improvisation takes place and becomes effective. This study aims to examine how the tone of the salesperson–customer relationship (whether cordial or coercive) drives and conditions salesperson improvisation and its implications for customer satisfaction.

Design/methodology/approach
The study tests the proposed model using dyadic salesperson–customer data from business-to-business (B2B) markets in Ghana. The relationships are tested using structural equation modeling technique.

Findings
The study finds that salesperson improvisation is associated with customer satisfaction. It also finds the extent of cordiality between salespersons and their customers predicts but does not enhance the value of improvisation for customer satisfaction. The reverse is true for customer exercised coercive power which is not a significant driver of improvisation but can substantially alter its benefits for the worse.

Practical implications
By implication, salespersons should improvise more to be able to satisfy customers. However, such improvisation must be tempered with a consciousness of the relationship shared with customers and the level of power they exercise in the relationship.

Originality/value
Because improvised behavior deviates from routines and may be unsettling for customers, improvising salespersons must first understand whether their customers would be willing to accommodate such deviations. Yet, the literature is silent on this relational context surrounding improvisation. This study, by exploring facilitating and inhibitory relational variables implicated in improvisation, addresses this gap.
Socio-cultural barriers to developing a regional entrepreneurial ecosystem
Authors: Walsh Jacqueline , Winsor Blair 
Published: January 2019

Purpose
The purpose of this paper is to provide a contextual analysis that helps explain how socio-cultural factors are negatively impacting the evolution of the entrepreneurial ecosystem in a struggling regional economy.

Design/methodology/approach
A case study method is used to provide a detailed contextual analysis triangulating primary and secondary data.

Findings
This paper provides insight into a region impeded from embracing the benefits of innovation-driven entrepreneurship in fostering economic development. The authors show that socio-cultural factors may be inhibiting the region from having a functional entrepreneurial ecosystem that can support innovation. Specific aspects of culture and social capital weaknesses are identified and insight into the potential causes of these impediments were offered. As well, the paper shows how the fundamental nature of culture may be affecting other elements of the entrepreneurial ecosystem from maturing.

Originality/value
This paper adds to a small, but growing, body of literature that is illustrating the evolutionary nature of entrepreneurial ecosystems and the significant impact of socio-cultural attributes to that evolution. This paper responds to calls to investigate contexts in which innovation does not thrive and where economic challenges prevail. The value of this research paper is to provide conceptual contributions in a contextual analysis from which other researchers can draw comparisons, insights and inspiration for similar approaches. Despite the abundance of research discussing the importance of culture, there are very few actual case studies showing concrete examples of culture and its influence on a region’s entrepreneurial ecosystem.
Frontline Service Technology infusion: conceptual archetypes and future research directions
Authors: De Keyser Arne , Köcher Sarah , Alkire (née Nasr) Linda , Verbeeck Cédric , Kandampully Jay 
Published: January 2019

PurposeSmart technologies and connected objects are rapidly changing the organizational frontline. Yet, our understanding of how these technologies infuse service encounters remains limited. Therefore, the purpose of this paper is to update existing classifications of Frontline Service Technology (FST) infusion. Moreover, the authors discuss three promising smart and connected technologies – conversational agents, extended reality (XR) and blockchain technology – and their respective implications for customers, frontline employees and service organizations.Design/methodology/approachThis paper uses a conceptual approach integrating existing work on FST infusion with artificial intelligence, robotics, XR and blockchain literature, while also building on insights gathered through expert interviews and focus group conversations with members of two service research centers.FindingsThe authors define FST and propose a set of FST infusion archetypes at the organizational frontline. Additionally, the authors develop future research directions focused on understanding how conversational agents, XR and blockchain technology will impact service.Originality/valueThis paper updates and extends existing classifications of FST, while paving the road for further work on FST infusion.
Overthinkers, attention-seekers and wallflowers: peer perceptions of clinical anxiety disorders in adolescence
Authors: Hanlon Holly Rose , Swords Lorraine 
Published: January 2019

PurposeThe purpose of this paper is to investigate peer perceptions and stereotypes towards adolescents with clinical anxiety disorders.Design/methodology/approachThe study utilised an exploratory qualitative design, using short vignettes to investigate perceptions of three clinical anxiety disorders (panic disorder, generalised anxiety disorder and social anxiety disorder) and a control scenario, situational stress. Responses were analysed using thematic analysis.FindingsThe results of the study suggest that previously established mental illness stereotypes (e.g. fear and dangerousness) may not be relevant to those with anxiety disorders, with perceptions of personal responsibility, weakness and social abnormality salient instead. These results suggest that stigma interventions should be tailored to disorder and age group.Practical implicationsPerceptions of weakness and blame have been associated with higher levels of discrimination, meaning people with anxiety disorders may be particularly vulnerable. Similarly, the negative social perceptions may be particularly damaging in adolescence, when successful peer relationships are vitally important. The results suggest specific stereotypes to target in stigma reduction campaigns for anxiety disorders, which may not being addressed by existing interventions.Originality/valueThere is a significant lack of research on both adolescent mental illness stigma in general, and anxiety stigma specifically. This study aimed to begin to address that gap, and found results that suggest, in line with previous work, that perceptions of blame may be more common for anxiety disorders, with negative social perceptions also reflecting the unique importance of peer relationships for adolescents. Further research should explore these stereotypes in more detail.
Age diversity management and organisational outcomes: The role of diversity perspectives
Authors: Ali Muhammad , French Erica 
Published: January 2019

AbstractSeveral macro‐level and meso‐level factors have led to unprecedented proportions of aged employees in organisations, resulting in higher levels of age diversity. Little is known about which age diversity practices and programmes are effective in which types of organisations for which outcomes. Derived from social exchange theory, this paper proposes and tests positive relationships between age diversity practices and organisational outcomes and work‐life programmes and organisational outcomes. Derived from contingency theory, it also proposes and tests for a moderating effect of diversity perspective (fairness and discrimination vs. synergy) on the two main relationships. Data were collected from 248 medium to large‐sized for‐profit organisations. The results partially support both main effect hypotheses and one moderating effect hypothesis. The findings suggest different organisational outcomes for age diversity practices and work‐life programmes. Theoretical and practical implications are discussed.
Barriers and enablers to accessing dental services for people experiencing homelessness: A systematic review
Authors: Paisi Martha , Kay Elizabeth , Plessas Anastasios , Burns Lorna , Quinn Cath , Brennan Nicola , White Sandra 
Published: January 2019

AbstractObjectivesThe aim of this systematic review was to identify and conceptualize the barriers and enablers to accessing dental services for people experiencing homelessness in the United Kingdom.MethodsA literature search for studies relevant to homelessness and dental care was conducted. The PRISMA and ENTREQ guidelines were followed. Electronic databases (EMBASE, MEDLINE, DOSS, CINAHL, SOCINDEX and PsycINFO) and grey literature sources (Electronic Theses Online Service – EThOS, Kings Fund, NICE Evidence, Open Grey, Google and the Health Foundation) were searched up to 28 August 2018. The critical appraisal was conducted using CASP and an adjusted version of a JBI Critical Appraisal tool. Thematic analysis was used to develop the themes and domains.ResultsTwenty‐eight papers were included. Barriers to homeless people accessing dental care stemmed both from the lived experience of homelessness and the healthcare system. Within homelessness, the themes identified included complexity, emotions and knowledge. Regarding the healthcare system, identified themes included staff encounter, accessibility and organization issues.ConclusionHomelessness can actively contribute to both an increased need for dental care and barriers to accessing that care. The arrangement of dental healthcare services can also act as barriers to care. This is the first systematic review to conceptualize the factors associated with access to dental care for people who are homeless. It provides a set of recommendations for overcoming the main barriers for homeless people to accessing dental care. It also offers directions for future research, policy and commissioning.
On‐site identification of psychoactive drugs by portable Raman spectroscopy during drug‐checking service in electronic music events
Authors: Gerace Enrico , Seganti Fabrizio , Luciano Clemente , Lombardo Tonia , Di Corcia Daniele , Teifel Heino , Vincenti Marco , Salomone Alberto 
Published: January 2019

AbstractIntroduction and AimsHundreds of new psychoactive substances (NPS) have burst into the marketplace, making both the scientific community and people who use drugs lacking of adequate information about their diffusion and effects. In this scenario, drug‐checking services have been recently proposed to assist harm reduction policies and provide a global description of the circulating drugs.Design and MethodsThe results obtained by a portable Raman spectroscopy device on 472 alleged drugs within the first formal implementation of drug checking in Italy, are reported. The testing was made through a plastic bag held by the applicant and containing the alleged drug. The substance identification was executed by comparison with a spectral library.ResultsIllicit substances were detected in 304 samples. Findings included MDMA (106 samples), ketamine (87 samples), cocaine (51 samples), amphetamine (47 samples), methamphetamine (two samples), heroin (two samples) and NPS (nine samples). Two samples were identified as precursors of psychoactive substances. Identification of a non‐controlled substance occurred in 38 samples. Output of inconclusive result was recorded from 128 samples tested on‐site, from which the applicant allowed us to collect a small portion in 68 cases, for a delayed laboratory analysis by GC–MS or LC–MS/MS.Discussion and ConclusionsDrug checking by Raman spectroscopy proved effective to identify psychoactive drugs including NPS and track the drug distribution in various recreational settings. The field testing activity revealed the presence of several NPS in the nightlife scenario, often in replacement of traditional illicit drugs, thus posing a high overdose risk and a life‐threatening situation.
Horizontal mergers between multisided platforms: Insights from Cournot competition
Authors: Correia‐da‐Silva Joao , Jullien Bruno , Lefouili Yassine , Pinho Joana 
Published: January 2019

AbstractThis paper discusses the literature on horizontal mergers between multisided platforms and argues that the Cournot model can provide useful insights into the welfare effects of such mergers. To illustrate those insights, we develop a simple model in which two‐sided platforms offer a homogeneous service and compete à la Cournot, and derive the effects of “average‐marginal‐cost‐preserving” mergers on consumers on both sides of the market. We conclude with a discussion of several research avenues that could be explored to understand better the impact of horizontal mergers between multisided platforms.