bluuebunny/crossref_metadata_2025_split huggingface dataset:
Is consumer forgiveness possible?
Authors: Hur JungYun (Christine) , Jang SooCheong (Shawn) 
Published: February 2019

PurposeThis study aims to investigate how consumer forgiveness is formed by examining rumination and distraction by consumers in hotel service failures.Design/methodology/approachData were collected using a self-administered questionnaire in the USA. A total of 371 usable responses were obtained. Anderson and Gerbing’s two-step approach was used to assess the measurement and structural models.FindingsThis study suggests that rumination and distraction play significant roles in processing consumer forgiveness. Self-focused rumination and distraction increase consumer forgiveness, whereas provocation-focused rumination exacerbates the negative effects of service failure severity on consumer forgiveness. This study also shows that gender differences exist. Men were more likely than women to link self-focused rumination and distraction to their intentions to forgive a service provider.Practical implicationsThis study is helpful for hotel managers to understand the mechanisms of consumer forgiveness in service failures and develop effective recovery strategies. Managers should aim to lessen consumers’ provocation-focused rumination while encouraging self-focused rumination and distraction. In addition, because of the differences in the process of consumer forgiveness between men and women, it is critical to differentiate the two groups in designing targeted recovery strategies for service failures.Originality/valueThis study investigates consumer forgiveness as a behavioral outcome following service failures that may help consumers achieve psychological balance and allow service providers a chance to restore the broken relationship. This study adds new information for understanding consumer responses and provides a basis for effective service management strategies.
Access to skilled labor, institutions and firm performance in developing countries
Authors: Mertzanis Charilaos , Said Mona 
Published: February 2019

PurposeThe purpose of this paper is to examine the role of access to skilled labor in explaining firms’ sales growth subject to the controlling influence of a wide range of firm-specific characteristics and country-level economic and non-economic factors.Design/methodology/approachThe analysis uses a consistent and large firm-level data set from the World Bank’s Enterprise Surveys that includes 138 developing countries. An instrumental variables model with a GMM estimator is used for estimating the impact of access to skilled labor on firm performance. In order to obtain more robust estimators, the analysis introduces country-level controls reflecting the influence of economic and institutional factors, such as economic and financial development, institutional governance, education and technological progress.FindingsThe results document a significant and positive association between access to skilled labor and firm performance in the developing world. The explanatory power of access to skilled labor remains broadly robust after controlling for a wide range of firm-specific characteristics: sectoral and geographical influences matter. The results also show that the association between labor skill constraints and firm performance is mitigated by country-level factors but in diverse ways. Development, institutions, education and technological progress exert various mitigating effects on firm-level behavior regarding access to skilled labor.Originality/valueThe paper’s novel contribution is threefold: first, it uses joint firm, sector and country-level information to analyze the role of access to skilled labor on firm performance; second, it uses consistently produced information at the firm level from 138 developing countries; and, third, it considers the controlling impact of a wide range of country-level factors that reflect a country’s overall development, institutions and evolution.
The logics of political business in state-owned enterprises: the case of Indonesia
Authors: Apriliyanti Indri Dwi , Kristiansen Stein Oluf 
Published: February 2019

PurposeThe purpose of this paper is to illuminate the hidden process of collusion among power holders in state-owned enterprises (SOEs) in an emerging economy, which endures despite comprehensive reforms towards democracy and good governance. Why are mechanisms of checks and balances not functioning in the way they should?Design/methodology/approachThe analysis is based on in-depth interviews with board members, executives, politicians, bureaucrats and representatives from auditing boards involved in the management of SOEs in Indonesia.FindingsThe findings reveal practices of collective conservatism, reciprocal opportunism and normalisation of corruption. The costs of getting into powerful positions are so high that conglomerate business owners gain control over the management of SOEs. The authors use the terms “wall-building and gatekeeping” to explain such cases.Research limitations/implicationsThere is a continuous process of wall building and gatekeeping occurring among business oligarchs, bureaucrats and elected politicians in Indonesia. New entrants into the system are co-opted by the established elite.Practical implicationsThis study shows collusion, rent-seeking and corruption among political and business elites as well as top officials in the government hinder good governance reforms in state-owned Indonesian enterprises.Social implicationsCollusion and illicit business practices in SOEs are clearly grounded on wall building and gatekeeping. Tackling this problem is a precondition for good governance and an improved legal and regulatory business environment in Indonesia. The ideal separation of powers and the checks and balances for good governance apparently need more than a democracy to break through. A further strengthening of the free press and critical academics will be one crucial contribution.Originality/valueThere is generally a lack of understanding of the context of corruption, such as the influence of institutional and organisational structures. The topic of corruption is also under-researched due to the difficulty of finding empire evidence. This paper contributes to explaining why new political and organisational structures, such as a democratically elected parliament and a particularly designed corruption eradication commission, are not able to hinder rent-seeking practices and illicit political business in state agencies.
The global influence of oil futures-prices on Dow Jones Islamic stock indexes
Authors: Mongi Arfaoui 
Published: February 2019

PurposeThe purpose of this paper is to investigate the global influence of crude and refined oil futures prices on Dow Jones Islamic equity indices (DJIMI) during the recent global financial crisis under structural breaks in the conditional volatility of oil futures prices.Design/methodology/approachIt aims at exploring the long-run and the short-run elasticity and causal relationships using an ARDL bound testing approach and a vector error correction model.FindingsThe main findings confirm the presence of long-run relationship for DJIM emerging markets index compared to other global and sub-regional developed indexes. Speed of adjustment to the long-run equilibrium is moderate and the effect of structural breaks, produced from nonlinear volatility model with long memory (LM), is overall not pronounced for that relationship. Short-run causality is bi-directional but long-run Granger causality does not run from refined oil to the DJIMI and crude oil.Research limitations/implicationsThe paper demonstrates the implicit extent of international financial integration of Islamic stock markets in light of the global influence of oil prices.Practical implicationsThe findings offer some highlights to researchers, portfolio managers and policymakers.Originality/valueThe paper gives an answer to an identified need to test the position of Islamic equity markets as booming Islamic investment and socially responsible investment areas to the global influence of the new soaring path of oil markets. It uses as well bounds testing approach and tests weak and strong causalities under structural breaks. It considers as well LM behavior in oil prices along with the asymmetry property in oil prices.
Personality traits and internet addiction among
selected financial institution employees
Authors: Sulaiman Ainin , Shin Kay Yin , Rofaie Nina 
Published: February 2019

Purpose
The purpose of this study is to investigate the relationship between
personality traits and internet addiction behavior. Within the same industry
background, job satisfaction was measured to test whether there is any
mediating effect toward the relationship between personality traits and
internet behavior.

Design/methodology/approach
A sample of 271 employees from financial institutions was selected, and IBM
SPSS was used to perform descriptive statistic, correlation analysis and
partial regression analysis, to test out three main hypotheses developed in
this study.

Findings
The results indicate that personality traits, namely, agreeableness and
emotional stability are negatively related to internet addiction behavior.
However, job satisfaction does not mediate the influence of personality
traits toward internet addiction behavior, even though the results indicated
personality traits, namely, agreeableness, conscientiousness and emotion
stability are positively related to job satisfaction.

Research
limitations/implications
The main implication includes better understanding on internet addiction
behavior in local context and to predict internet addiction behavior through
personality traits for better outcome of awareness and prevention toward
this psychological disorder.

Originality/value
The study contributes in understanding internet addiction behavior in
Malaysia occupational context, as most of the local researches focused in
validation of measurement tools. Hence, the finding provides an empirical
evidence for organizational psychology study in recognition of internet
addiction as part of occupational hazards.
Stress and neurocognitive efficiency in managerial contexts
Authors: Crivelli Davide , Fronda Giulia , Venturella Irene , Balconi Michela 
Published: February 2019

Purpose
The purpose of this paper is to test the potential of an innovative technology-mediated mental training protocol for the empowerment of stress management and neurocognitive efficiency in highly stressful professional contexts, with people who occupy top management positions. The innovative protocol specifically combines mindfulness practice and a wearable neurofeedback system managed via smartphone.

Design/methodology/approach
The longitudinal research included pre- and post-training assessment steps in order to test training effects with respect to subjective level and physiological markers of stress, anxiety and mood profiles, cognitive abilities and markers of neurocognitive efficiency.

Findings
Results showed decreased stress, anxiety, anger and mental fatigue; increased participants’ information-processing efficiency; increased electrophysiological markers concerning the balance and reactivity of the mind-brain system; and improved physiological markers of vagal tone.

Research limitations/implications
Though further investigation and replication with larger samples would strengthen present findings, the authors suggest that observed outcomes, together with the limited duration of the overall protocol and of daily practices, make the training a potentially valuable tool especially for people whose professional position imposes time limitations and elevated job duties, thus increasing the risk of drop-out from traditional stress management programs.

Originality/value
The combination of mindfulness-based mental training with the advantages offered by a novel brain-sensing wearable technology allows for overcoming the weak points of traditional approaches (e.g. notable time expense) and optimizing training opportunities and outcomes. Furthermore, this is, to the authors’ best knowledge, the first systematic report of the application of such methodology in an organization and with top management professionals.
Intellectual capital in Indonesia: dynamic panel approach
Authors: Soetanto Tessa , Liem Pei Fun 
Published: February 2019

Purpose
Intellectual capital (IC) has been considered as a valuable asset in the wealth creation and sustainability of the company; however, limited and mixed results are found on its impact on firm financial performance and market value (MV). This paper aims to investigate the influence of IC toward MV and financial performance of publicly listed firms in Indonesia. In addition, this research also presents the comparison of the high and low level of knowledge industries regarding IC performance.

Design/methodology/approach
A balanced panel data of 127 firms from 12 industries in Indonesia during 2010 until 2017 was evaluated using dynamic panel regression and administering a well-developed Blundell–Bond instrument (dynamic panel data estimator) to account for endogeneity problem.

Findings
The results of this study showed that IC had a significant and positive impact on firm performance. Specifically, structural capital efficiency and capital employed (CE) efficiency have been contributed to the value creation of the company, after controlling for firm size and type of industry. Different to the theoretical expectation, this research found no significant relationship between IC and MV of the firm. However, when the sample was clustered into high-level and low-level knowledge industry, CE displayed positive and significant relationship in high-level industry.

Originality/value
This research contributes to IC research by having a larger sample of Indonesian firms from all industries except banks and financial institutions and using Modified Value Added Intellectual Capital measurement model. To address the endogeneity problem, dynamic panel regression using system generalized method of moment was applied.
The relationship between environmental disclosure quality and earnings quality: a panel study of an emerging market
Authors: Alipour Mohammad , Ghanbari Mehrdad , Jamshidinavid Babak , Taherabadi Aliasghar 
Published: February 2019

Purpose
The purpose of this paper is to examine the association between corporate environmental disclosure quality (EDQ) and earnings quality (EQ).

Design/methodology/approach
The paper uses earnings persistence and accruals quality as a measures of EQ. The paper also uses panel data regression to examine the association between EDQ and EQ for a sample of 107 Iran non-financial firms. Two different theoretical frameworks are used to clarify whether and to what extent an association may exist as an explicit relationship between EDQ and EQ.

Findings
After controlling for several firm-specific characteristics, the results show that between 2011 and 2016, there has been a significant positive relationship between EDQ and EQ.

Practical implications
This study sheds light on the relevance of regulating corporate reporting within a setting where companies are already voluntarily reporting on environmental information. Findings have implications for policymakers who have mandated or considering mandating environmental reporting. To the policymakers, in particular, this study highlights the need for incorporating, within the listing rules, minimum requirements in relation to the nature and content of environmental reports.

Social implications
The findings have implications for stakeholders in terms of effective information quality. The findings are important as more environmentally responsible firms may provide higher quality, more reliable and more transparent information to meet the ethical expectations of stakeholders.

Originality/value
This is the first study in Iran that considered the impact of EDQ on EQ. This study contributes to the literature on the relationship between EDQ and EQ by showing that the EDQ in Iran is associated with the EQ.
Explaining reshoring in the context of Asian competitiveness: evidence from a Swedish firm
Authors: Fjellstrom Daniella , Fang Tony , Chimenson Dina 
Published: February 2019

Purpose
The purpose of this paper is to arrive at a different understanding of reshoring in Asia vis-à-vis the Western context of competitiveness, through a case study of the Swedish company FM Mattsson.

Design/methodology/approach
Empirical studies with semi-structured interviews have been conducted both in Sweden and China to gain an in-depth understanding of the case company’s reshoring activities.

Findings
The findings point at reshoring as a competitive means to respond to the dynamics of internal (firm-specific) and external (country-specific) factors. Reshoring comes as a dynamic process by reshuffling resources inside and outside of the firm that strives for continuous competitiveness. Organizations need to meet the challenges of changing environment, especially the dynamic business competition in Asia, and reshoring is a way.

Originality/value
This paper contributes to the literature by perceiving reshoring as a dynamic process of competitiveness development. Reshoring is not seen as one-off short-term decision-making on cost and location but as a long-term process in response to the dynamic internal and external challenges ahead.
5D BIM: an investigation into the integration of quantity surveyors within the BIM process
Authors: Mayouf Mohammad , Gerges Michael , Cox Sharon 
Published: February 2019

Purpose
This paper aims to investigate the integration of a quantity surveyor (QS) role and practice within the building information modelling (BIM) process to enable better implementation of five-dimensional building information modelling (5D BIM) (D is a result of the data/information dimension integrated in a BIM model). It proposes the use of a “level of development and level of detail” to provide a structured approach for QSs’ integration within the BIM process for an improved implementation of 5D BIM.

Design/methodology/approach
This paper uses semi-structured interviews with QSs from academic and industry in the UK. A total of 20 face-to-face semi-structured interviews were conducted with two groups (industrial and academic) of ten participants from the West Midlands region in the UK. The interview questions have focussed on gaining perspectives on BIM, BIM and government protocols for the QS profession, expectations and challenges when implementing 5D BIM.

Findings
The findings show that BIM is perceived differently, and limitation of information obtained from the 3D models in BIM reduce the reliability of 5D BIM for QSs and implementing of 5D BIM needs an understanding of BIM workflow and information requirements.

Research limitations/implications
Although the findings reveal many of the complexities that face QSs within the BIM process and the shortfalls of 5D BIM technology, the results may lack generalisation. Thus, future research seeks to test the proposed framework further.

Practical implications
This paper elicits implications of shortfalls that impact the implementation of 5D BIM technology and the complexities that face QSs within the BIM process.

Originality/value
This paper reveals the need to understand the process of integrating stakeholders and their information requirements for better implementation of technologies within BIM.
The underbanked phenomena
Authors: Xu Xiaoyan 
Published: February 2019

Purpose
The purpose of this paper is to study the “underbanked” – those who already possess bank accounts but are patrons of alternative financial services (AFS) providers at the same time.

Design/methodology/approach
Linking the FDIC unbanked/underbanked surveys of nationally represented households with FDIC bank information and local MSA demographics, demographic and economic profiles of the underbanked households are examined, together with the determinants of their choice of nonbank financial services.

Findings
The author finds that bank fees are associated with the likelihood for households to obtain AFS, especially nonbank credit. Households’ attitudes and experience with banks are important in the choice of getting AFS. Furthermore, most underbanked households used AFS temporarily, partly reflecting rather informed and calculated financial decisions.

Research limitations/implications
The results from this paper provide implications for different types of AFS users. For example, the use of transactional AFS responds to the availability of online or mobile banking; meanwhile, it is also sensitive to branch closure. Users of nonbank credits are likely to be price savvy, and these products serve as valuable alternatives for short-term financing, especially during unfavorable economic situation.

Social implications
Better understanding of the underbanked could help banks tailor to existing clients’ needs, for instance, providing innovative short-term credit products for those with little or impaired credit history. The study also helps policy makers re-evaluate banking regulations since the Great Recession. As regulations squeezed bank profits in certain areas and forced banks to consolidate, come alongside higher bank fees, potential branch closure and loss of service, which ultimately forced banked individuals to the less regulated alternative providers.

Originality/value
The analysis utilizes a comprehensive set of variables, from household social-economic characteristics to local banking industry characteristics, together with households’ subjective opinions of their banking institutions. The focus on the underbanked brings attention to this underserved population and discusses areas where banks can improve. The study contributes to the understanding of AFS users, draws implications for regulation toward banking and shadow banking.
Accountability perception of Thai Government: to whom and what counts
Authors: Komutputipong Natchanont , Keerasuntonpong Prae 
Published: February 2019

Purpose
Public sector entities face conflicting demands from stakeholders. The literature suggests identifying and prioritizing stakeholders can improve accountability. Thailand, an emerging economy, and currently under military rule, provides an interesting context to investigate stakeholder tensions. The purpose of this paper is to investigate how and why the Thai Government bureaucrats prioritize their stakeholders.

Design/methodology/approach
The study draws on the managerial branch of stakeholder theory and stakeholder salience theory to examine the importance of various stakeholders and of the stakeholders’ salient attributes perceived by the Thai Government bureaucrats in discharging its accountability. The study uses a survey questionnaire mailed out to the central government departments in Thailand.

Findings
The study finds that single most important stakeholder is the Office of the Auditor-General. The public is perceived as the second. This is dissimilar to the western-centric accountability focus on the public, and challenges claims by the Thai military coup that it will bring democratic rule. “Legal power” supporting the stakeholders’ claims for government accountability is the most influential attribute in determining stakeholder importance and prioritizing attention for government bureaucrat’s discharge of its accountability.

Originality/value
Such findings increase understanding of the applicability of stakeholder theory and stakeholder salience theory in the context of military rule in emerging economy countries such as Thailand. This paper also provides suggestions of how stakeholders may shape their salience in order to gain priority. This also provides an immediate suggestion for reforms of the Thai regulatory frameworks in prioritizing stakeholders and promoting the government’s greater accountability.