bluuebunny/crossref_metadata_2025_split huggingface dataset:
Youth activism, state-contained participation and democratic legitimacy in Singapore
Authors: Ho Chiew-Siang Bryan 
Published: October 2019

PurposeThis research is concerned with youth activism in Singapore historically and the importance of legitimacy for understanding the further development of youth activism and Singapore’s democratization process. It takes into account issues pertaining to good governance, economic performance and democratic participation (legitimacy). The paper aims to discuss this issue.Design/methodology/approachThe research adopts a historical approach, qualitative in nature with some quantitative analysis based on documentary research, press reports and content analysis.FindingsHistorically youth activism was vibrant and dynamic in the fight for independence and against inequality and injustice during the colonial era in Singapore. Under Lee Kuan Yew’s rule, the scope and boundary of democratic participation (legitimacy) were delimited and controlled by the state. State-contained or controlled participation has replaced contentious politics. In the Singapore General Election in 2011, the younger generation of Singapore electorate, who are better educated and well-travelled, however, proved themselves to be rational and pragmatic when they exercised their rights to reject polices detrimental to their socio-economic well-beings as well as to the inclusiveness of society. The People’s Action Party (PAP) had the lowest vote share (60 per cent) in history. Since then the PAP government had stepped up its efforts in improving welfare gains of the citizens as well as managing public discontents with more effective policies. The PAP victory in the Singapore election (GE 2015), however, showed that among other reasons, welfare gains and good governance helped in salvaging the electoral legitimacyvis-à-visthe political legitimacy of the PAP government. However, the PAP government’s continual harsh treatment of critics, young and old, means that to achieve democratic legitimacy, it has to break through the shackles of authoritarian leadership style and elite governance, which have led to the regime’s failure to face up to the reality of an emerging civic participatory culture in the Singapore contexts.Originality/valueLegitimacy is an important concept. To date there is no systematic application of this concept to the study of Singapore electoral politics. This paper employs Bruce Gilley’s determinants of legitimacy – democratic legitimacy, welfare gains and good governance – to explicate the basis of the PAP’s regime legitimacy, the contradictions inherent in state-contained participation and political representation that delimited and undermined the nature, scope and boundary of democratic legitimacy.
Building customer loyalty in retail banking: a serial-mediation approach
Authors: Kamath Pallavi R. , Pai Yogesh P. , Prabhu Nandan K.P. 
Published: October 2019

Purpose
The purpose of this paper is to advance research on the relationship between customer experience and customer loyalty by exploring the serially mediating roles of brand equity and customer satisfaction and the moderating roles of age, gender, education and family income in the retail banking industry.

Design/methodology/approach
A total of 500 responses of retail banking customers were used to test the model using the partial least squares structural equation modeling approach. Advanced statistical techniques, such as importance-performance map analysis and a joint application of FIMIX-PLS and PLS-POS, were used to gain new insights.

Findings
The study highlighted that the relationship between customer experience and loyalty is serially mediated by brand equity and customer satisfaction. Age, gender and education were found to be significant moderators in the customer experience–loyalty relationship. Age and gender were found to be significant moderators in the brand equity–loyalty relationship.

Practical implications
The study strongly suggests that practitioners not only focus on delivering exceptional customer experiences but also on providing leverage brand equity and satisfaction to build customer loyalty. Practitioners should focus on training their front-line employees to improve the quality of their behavior and relations with customers and thereby build customer loyalty.

Originality/value
To the authors’ knowledge, this is the first study to explore the mediating role of several variables sequentially and the moderating role of customer demographics in the customer experience–customer loyalty relationship.
Money transfer between banks
Authors: Lippi Andrea , Barbieri Laura , Poli Federica 
Published: October 2019

PurposeThe purpose of this paper is to examine which individual traits of financial advisors influence portfolio transfer speed when a financial advisor recommends investors to migrate to a new financial intermediary.Design/methodology/approachWith reference to the years 2014–2016, one of the three leading Italian tied-agent banks provided the authors with an exclusive and unique data set containing information regarding the financial advisors who had become tied agents, transferring their existing portfolios from their previous banks (traditional or tied-agent banks). The authors observed the ability of the migrant financial advisor in successfully transferring the entire portfolio declared within 12 months of observation. To investigate empirically which personal traits of financial advisors determine their success in the rapid transfer of clients’ portfolios to a new financial intermediary, the authors applied a Cox proportional hazards model.FindingsThe authors find that factors such as age, type of bank of origin and size of the managed financial portfolio positively affect the speed transfer.Practical implicationsThe obtained results may be interesting for guiding recruiting policies of financial intermediaries.Social implicationsRegulators should closely examine the phenomenon analyzed in this paper to avoid conflict of interests.Originality/valueThe literature on this topic is scarce, mainly due to the lack of available data. This paper represents an original contribution to open a new field of research.
Business tourism in Porto: an empirical investigation of its potentialities and development challenges
Authors: Pinho Micaela , Marques Jorge 
Published: October 2019

Purpose
The purpose of this paper is to explore the potentialities and weaknesses of the city of Porto (Portugal) in the business tourism segment in order to ensure and develop a destination’s business tourism strategy position.

Design/methodology/approach
Data were collected through the participation of 28 experts living/working in Porto in a three-round Delphi exercise. Experts should identify the main straights, weaknesses and opportunities of the city for the business tourism development.

Findings
The main results show that the city’s potential to become landmark destination in the business tourism sector far outweighs its limitations. With measures aimed to improve the functionality of the business tourism segment and marketing strategies to increase external promotion, Porto meets the conditions to become an excellent business tourism destination.

Originality/value
Many studies have been conducted from the perspective of leisure tourism; few have been conducted from the perspective of the business tourism and none have been conducted from the perspective of the business tourism in the city of Porto. This research fills a gap in the literature relating to the practice of meeting industry. It represents the first attempt to elicit stakeholders opinions about important issues related to the development of business tourism in the city. The results of the study provide a more informed and systematic basis on which to develop the business tourism segment in Porto.
Research on the wheel wear of metro vehicles based on the time-varying passenger flow
Authors: Zhu AiHua , Fu Caozheng , Yang JianWei , Li Qiang , Zhang Jiao , Li Hongxiao , Zhang Kaiqi 
Published: October 2019

Purpose
This study aims to investigate the effect of time-varying passenger flow on the wheel wear of metro vehicles to provide a more accurate model for predicting wheel wear and a new idea for reducing wheel wear.

Design/methodology/approach
Sectional passage flow data were collected from an operational metro line. A wheel wear simulation based on time-varying passenger flow was performed via the SIMPACK software to obtain the worn wheel profile and wear distribution. The simulation involves the following models: vehicle system dynamics model, wheel-track rolling contact model, wheel wear model and variable load application model. Later, the simulation results were compared with those obtained under the traditional constant load condition and the measured wear data.

Findings
For different distances traveled by the metro vehicle, the simulated wheel profile and wear distribution under the variable load remained closer to the measurements than those obtained under the constant load. As the distance traveled increased, the depth and position of maximum wear and wear growth rate under the variable load tended to approach the corresponding measured values. In contrast, the simulation results under the constant load differed greatly from the measured values. This suggests that the model accuracy under the variable load was significantly improved and the simulation results can offer a more accurate basis for wear prediction.

Practical implications
These results will help to predict wheel wear more accurately and provide a new idea for simulating wheel wear of metro vehicles. At the same time, measures for reducing wheel wear were discussed from the perspective of passenger flow changes.

Originality/value
Existing research on the wheel wear of metro vehicles is mainly based on the constant load condition, which is quite different from the variable load condition where the passenger flow in real vehicles varies over time. A method of simulating wheel wear based on time-varying load is proposed in this paper. The proposed method shows a great improvement in simulation accuracy compared to traditional methods and can provide a more accurate basis for wear prediction and wheel repair.
Trust in the sharing economy: the AirBnB case
Authors: Zamani Efpraxia D. , Choudrie Jyoti , Katechos George , Yin Yaping 
Published: October 2019

Purpose
The purpose of this paper is to examine sharing economy online marketplaces with the aim of understanding how trust perceptions form and get communicated through sharing economy platforms.

Design/methodology/approach
The authors build on online user comments and reviews as aggregated by independent third-party websites, and apply a qualitative analysis.

Findings
The findings show that the quantity of information and communication are important drivers towards building trust perceptions, while an overall lack of interaction between users and the marketplace provider intensifies perceived risks.

Originality/value
The authors validated the importance of trust and the authors have illustrated that the critical conditions that hinder trust formation are information asymmetry as well as the lack of interaction. What is also an interesting implication is that the impact of both of these can be exacerbated when there is a perceived lack of support among users and between them and the marketplace operator.
“Dominance by birthright”? Reconfiguration of firm boundaries to acquire new resources and capabilities
Authors: Chan Jin Hooi , Reiner David 
Published: October 2019

Purpose
The purpose of this paper is to examine pre-entry resources and capabilities (R&Cs) of de alio and de novo entrants in an emerging industry. Then, the authors investigate how entrants modify their firm boundaries, after entering a new industry, to acquire the R&Cs deemed critical to be competitive and survive in the industry.

Design/methodology/approach
The analysis uses the global biofuel industry as a case study. The authors use multiple sets of data, including primary data collected from semi-structured interviews with industry stakeholders and experts across major biofuel-producing countries as well as quantitative data from industry reports.

Findings
Firms typically deploy two successive strategies in order to survive and grow. First, they extend vertical boundaries to capitalize on their own pre-entry R&Cs. Then they move quickly to acquire new R&Cs, which are classified as critical in the value chain of the industry. A new taxonomy of pre-entry R&Cs is proposed to distinguish critical and non-critical forms of R&Cs, and to reflect the ease of acquisition of any requisite R&Cs, which are context specific. These strategic moves lead to the bi-directional vertical integration observed in the biofuel industry.

Research limitations/implications
Managers need to be able to assess the opportunities for entry and subsequent strategies to be competitive by assessing their R&Cs in terms of criticality and ease of acquisition in their entry decision making.

Originality/value
A new taxonomy of R&Cs of the firm is proposed which has theoretical significance and practical implications for new entrants.
Holistic urban heritage management of an historic temple town
Authors: Kandasamy Kiruthiga , Kesavaperumal Thirumaran 
Published: October 2019

Purpose
Urban heritage management is motivated by the alarming rise in destruction of historic buildings; the implementation of pointless urbanization plans and uncontrolled commercial development threatening to overwhelm our historic built heritage. Hence, there is an immediate need for urban heritage planning in historic towns, especially in India where urban growth is rampant. The purpose of this paper is to examine how development in the historic temple town of Kumbakonam can be managed by using a holistic approach that preserves the town’s historic flavor, sacred traditions and built heritage.

Design/methodology/approach
The historic center of Kumbakonam has been surveyed and is the focus of this study. Utilizing a case study methodology, the authors made multiple field visits to document the special heritage character of the town, conducted interviews with people living in the study area and evaluated the existing policies and guidelines for development of Tamil Nadu in view of the holistic approach.

Findings
The study reinforced the belief that the historic temple town of Kumbakonam has significant urban heritage worthy of preservation. However, due to chaotic and ill-planned urban development, changing land use, intrusion of contemporary architectural styles, commercialization and the lack of strong policy guidelines for holistic management, the special heritage character of the town is threatened with continued destruction.

Practical implications
This research on Kumbakonam can help urban planners to develop viable heritage management programs for other historic temple towns of Tamil Nadu. The authors describe and evaluate some guidelines for retaining the social and cultural flavor as well as the built heritage of towns like Kumbakonam by taking a holistic approach.

Originality/value
Up to now, there has been no attempt to come up with comprehensive management guidelines for integrating the unique urban heritage characteristics of the historic temple towns of Tamil Nadu in plans for urbanization.
The influence of Indian culture on negotiation from a French perspective
Authors: Vindry Benjamin , Gervais Florence 
Published: October 2019

PurposeWith India becoming a strategic trading partner for France, the purpose of this paper is to identify and describe cultural differences between India and France in order to achieve three main objectives: What traits or values are salient for Indians when negotiating with French people? The second to assess the utility and appropriateness of cultural dimensions as described by Hofstede (1991, 2001) and Trompenaars (1993, 2004) to gain insight into this process, and finally to prepare a French businessman to negotiate with an Indian partner.Design/methodology/approachA qualitative approach is best to achieve the research objectives. Expert profiles were defined according to the guidelines set out by Bogneret al.(2009). Snowball sampling method was used, whereby the first French businessmen interviewed provided contacts of other negotiators. Six semi-directive interviews were conducted lasting 1 h and 30 min each. Data collection and analysis were carried out according to Gioia’s proposed methodology (Gioiaet al., 2013).FindingsThis qualitative inquiry enabled a deep inductive analysis, resulting in the emergence of seven key characteristics of the negotiation process in India. Cultural dimensions as defined by Hofstede (1991, 2001) and Trompenaars (1993, 2004) are useful in explaining four of these. However, three other characteristics cannot be directly related to these cultural dimensions, and among them, the seventh characteristic, the importance of having an Indian mediator in the negotiation, emerges as an original and decisive advantage for the foreign partner.Research limitations/implicationsInterviewing a larger sample of experts would strengthen the precision, validity and reliability of the findings. Furthermore, investigating buyer–seller relationships and negotiation theories would help to gain an alternative and complementary insight into this complex topic.Originality/valueCultural differences between France and India are a poorly documented and under-researched topic.
SEC reporting obligations for insiders and large traders under Section 13 and Section 16 of the Exchange Act
Authors: Zwickel Arthur L. , Pisani Keith D. , Harrison Alicia M. 
Published: October 2019

Purpose
The purpose of this paper is to provide investment advisers, broker dealers, individual investors and other securities firms with a current and detailed summary of the reporting regime under Sections 13 and 16 of the Securities Exchange Act of 1934 (the “Exchange Act”) and guidance on how to comply with the disclosure requirements of the U.S. Securities and Exchange Commission (the “SEC”) on Schedule 13D, Schedule 13G, Form 13F, Form 13H and Forms 3, 4 and 5.

Design/methodology/approach
The approach of this paper discusses the transactions or beneficial ownership interests in securities that trigger a reporting requirement under Section 13 and/or Section 16 of the Exchange Act, identifies the person or persons that have the obligation to file reports with the SEC, details the information required to be disclosed in the publicly available reports, and explains certain trading restrictions imposed on reporting persons as well as the potential adverse consequences of filing late or failing to make the requisite disclosures to the SEC.

Findings
The SEC continues to provide updated guidance on the disclosure requirements under Sections 13 and 16 of the Exchange Act, which individual investors and securities firms – largely insiders – must take into account when filing any new or amended reports on Schedule 13D, Schedule 13G, Form 13F, Form 13H and Forms 3, 4 and 5.

Originality/value
This article provides expert analysis and guidance from experienced securities lawyers.
Commentary on “Who’s Challenging Who?: a co-produced approach for training staff in learning disability services about challenging behaviour”
Authors: Haydon-Laurelut Mark Andrew , Nunkoosing Karl 
Published: October 2019

Purpose
The purpose of this paper is to provide a commentary on the article by Flynn et al.

Design/methodology/approach
In this commentary, the authors will develop some further thoughts about the importance of empathy, its relational nature and place in practice. The authors use some examples from systemic practice to illustrate.

Findings
Social psychological research underlines the importance of empathy in practice. Systemic practice and other collaborative approaches that ask about the experiences and abilities of people with a learning disability and their networks can support new possibilities as network members are listened to, included and respected.

Originality/value
The relational nature of empathy and its connection with practice is explored in this paper.
An auxiliary control aided modified sliding mode control for a PMSG based wind energy conversion system
Authors: Parida Shubhranshu Mohan , Rout Pravat Kumar , Kar Sanjeeb Kumar 
Published: October 2019

Purpose
This study proposes a modified sliding mode control technique having a proportional plus integral (PI) sliding surface aided by auxiliary control applied to a wind turbine driven permanent magnet synchronous generator. This paper aims to realize real and reactive power control, keeping the voltage under the desired limit during transients.

Design/methodology/approach
First, a PI sliding surface type sliding mode control (PISMC) is formulated, which is capable of dragging the system to the desired state and stability. Then a saturation function-based auxiliary controller is incorporated with PISMC to enhance its performance during wind speed and system parameter variations.

Findings
The proposed controller can tackle the problems faced while using a PI controller and the conventional sliding mode controller (CSMC) such as lack of robustness and requirement of unnecessary large control signals to overcome the parametric uncertainties and problem of chattering.

Originality/value
To justify the superior performance of the proposed controller in terms of robustness, reliability and accuracy a comparative study is done with the CSMC and PI controllers. The simulations are performed using MATLAB.
Drivers of social media disengagement: a study of young consumers in Vietnam
Authors: Nguyen Long Thang Van , Nayak Rajkishore , Watkins Jerry , Nguyen Phuong Ngoc Duy 
Published: October 2019

PurposeThis paper aims to identify and discuss selected reasons for social media disengagement (SMD). Drawing upon two-factor theory, it is argued that the determinants of consumer disengagement may be different from those that enable consumer engagement. Accordingly, extrinsic factors of social media experiences (SMEs), subjective norms (SN), perceived anonymity (PA) and perceived credibility (PC) trigger previously engaged consumers to terminate their interactions with the brand on social media.Design/methodology/approachA quantitative survey targeting young members from one of the largest social media communities in Vietnam was used in 2018. A total of 387 completed questionnaires were used for data analysis using covariance-based structural equation modeling.FindingsResults reveal that PC is the main driver of SMD. Moreover, PA, SME and SN are indirectly related to SMD via PC.Practical implicationsThe study provides some strategic recommendations for brand managers to re-design user interaction with social media brand pages to improve consumer retention and minimize consumer disengagement.Originality/valueWhile consumer engagement with social media has received much attention from practitioners and academics, a research gap exists around the “dark side” of consumer engagement in which consumers can disengage from their relationship with brand on social media. This disengagement can lead ultimately to the termination of the relationship between the consumer and the brand. This research contributes to marketing literature by providing empirical evidence for relevant constructs driving consumer disengagement from the brand’s social media pages.