bluuebunny/crossref_metadata_2025_split huggingface dataset:
Enrolling citizens as informed consumers in quasi-markets
Authors: Ranerup Agneta , Henriksen Helle Zinner 
Published: August 2019

PurposeMany countries today, especially in Europe, provide publicly funded public services in quasi-markets. As these markets commercialize, agencies of various types are providing technologies that support citizens’ choice of services. Citizens’ use of technologies for service provision is studied as e-government under labels of channel management, e-service uptake or adoption. In contrast, by using actor–network theory (ANT), the purpose of this paper is to focus on the marketing devices that are used to enroll citizens to choose technologies in a context with large penetration of quasi-market arrangements.Design/methodology/approachBased on a Swedish case study, this paper uses qualitative data from 11 occurrences of technologies to support citizens’ choice (“market devices”) in education, healthcare and public pension in an analysis of the means taken (“marketing devices”) to increase their use. The study formulates a tentative typology of these devices.FindingsThe marketing devices are intended to attract citizens’ attention to the possibility of choice (e.g. catalogs, postcards and commercials), invite interaction (e.g. various social media platforms), improve the technological support in line with user needs (e.g. user participation in development), increase visibility of technological support (e.g. search optimization) or directly connect citizens to technological support (e.g. via links).Originality/valueThe paper contributes to e-government research through a typology of means taken to increase citizens’ technology use based on selected concepts from ANT, and to a discussion of technologies and humans.
A post-disaster gendered value chain analysis on seaweed farming after Super Typhoon Haiyan in the Philippines
Authors: Cuaton Ginbert Permejo 
Published: August 2019

Purpose
Although half a decade have already passed following the devastation of super typhoon Haiyan in November 2013, limited studies on the status of the seaweed aquaculture industry have been reportedly published, specifically on the gendered differences of the key players in the production activities. The purpose of this empirical research is to present the different characteristics of producers; technology used in farming; gendered differences in labor; sources of propagules; and yield, productivity and income of seaweed farmers in five rural-poor coastal communities in Eastern Samar, the Philippines.

Design/methodology/approach
The data were gathered through a combination of fieldworks and desk research and were analyzed using a value chain and gender needs assessment analyses. A four-part, self-made guide questionnaire was used as an instrument. The data were presented and analyzed using thematic analysis.

Findings
The results demonstrate that the modified monoline method is the technology used by the seaweed farmers. Propagules are usually supplied for free by the BFAR or bought from neighboring villages. A monthly income of PhP 19,500.00 (US$393.00) can be generated from seaweed farming. Division of labors in most of the seaweed production processes is equally distributed between men and women with help from their boys-and-girls children. Increasing further the number of lines per seaweed grower to at least 25 will enable them to go beyond the poverty threshold, based on 2015 figures of the Philippine Statistics Authority (PSA).

Research limitations/implications
This study provides additional empirical data to substantiate and prove that women’s active involvement in seaweed production provides them an important opportunity to earn some income for themselves and their families and contribute to livelihood and enterprise development in their communities.

Practical implications
This study is helpful in constructing an Industry Development Plan to serve as the Seaweed Industry Road Map for progress, thereby, helping men and women seaweed growers especially in rural-poor coastal areas.

Social implications
Aside from being conducted in a post-disaster context, the data and recommendations presented in this paper contribute to the body of knowledge that government and non-government institutions, private individuals and groups and the academia could use in understanding the economic, commercial and community development contributions, gaps and constraints in producing seaweed in rural-poor coastal communities.

Originality/value
This paper serves as an in-depth empirical study reflective of the post-disaster, current gendered labor practices, culture, knowledge and attitude of the seaweed producers in the Philippines. More importantly, this study was conducted by a local researcher, thereby reflecting empirical findings and recommendations that are strategic, gender and culture-sensitive and timely and relevant.
User-centred design of an active computer gaming system for strength and balance exercises for older adults
Authors: Howes Sarah C. , Charles Darryl , Pedlow Katy , Wilson Iseult , Holmes Dominic , McDonough Suzanne 
Published: August 2019

PurposeActive computer gaming (ACG) is a way for older people to participate in strength and balance exercise. Involving older adults in the development of a bespoke ACG system may optimise its usability and acceptability. The purpose of this paper is to employ user-centred design to develop an ACG system to deliver strength and balance exercises, and to explore its safety, usability and acceptability in older adults.Design/methodology/approachThis paper describes user involvement from an early stage, and its influence on the development of the system to deliver strength and balance exercise suitable for display on a flat screen or using an Oculus Rift virtual reality (VR) headset. It describes user testing of this ACG system in older adults.FindingsService users were involved at two points in the development process. Their feedback was used to modify the ACG system prior to user testing of a prototype of the ACG system byn=9 older adults. Results indicated the safety, usability and acceptability of the system, with a strong preference for the screen display.Research limitations/implicationsThe sample size for user testing was small; however, it is considered to have provided sufficient information to inform the further development of the system.Practical implicationsFindings from user testing were used to modify the ACG system. This paper identified that future research could explore the influence of repeated use on the usability and acceptability of ACG in older adults.Originality/valueThere is limited information on the usability and acceptability VR headsets in this population.
Blockchain technology in commercial real estate transactions
Authors: Wouda Hugo Pieter , Opdenakker Raymond 
Published: August 2019

Purpose
The transaction process of an office building is known to be time consuming and inefficient, in part due to the lack of market transparency. The purpose of this paper is to focus on the development of a blockchain application that can improve the transaction process of office buildings in the Netherlands.

Design/methodology/approach
Conducting design science research, the current transaction process of an office building and status quo of blockchain technology in real estate is investigated. Subsequently, multiple parties are interviewed to define major pain points within the process. The interview findings are used to design a blockchain solution which overcomes the aforementioned pain points. After designing, the interviewees are asked again to pragmatically validate the proposed model.

Findings
One of the major pain points identified concerning the transaction process of an office building is that it is difficult to define the characteristics of a property, due to lack of data structure and quality. The proposed application improves the way specific assets are understood by structuring physical and contractual information in one place and guarantees the quality of the data by using the blockchain mechanisms.

Practical implications
A blockchain application is proposed, which can improve the transaction process of an office building.

Originality/value
Recent studies indicate that blockchain technology could lead to improvements in efficiency, transparency and therefore trust within the transaction process. Therefore, the proposed application is of value for the future of real estate data management and the transaction process.
Identifying and analyzing social marketing initiatives using a theory-based approach
Authors: Cismaru Magdalena , Wuth Amanda 
Published: August 2019

Purpose
This paper aims to provide an example of how to review information and social-marketing initiatives using financial well-being as a case point.

Design/methodology/approach
Literature review and content analysis is used. The audience, channel, message, and evaluation framework is applied. Existent financial well-being initiatives are identified and selected, and further described and analysed in terms of their audience, channel, message and evaluation. The message is further discussed according to the transtheoretical model of change.

Findings
Most financial well-being campaigns focus on a particular audience, use a multichannel approach to reach their audience, and report some evaluation, consistent with the audience, channel, message and evaluation framework. Message analysis shows that several initiatives address all processes posited by the transtheoretical model of change to trigger behavior change. Potential areas of improvement and boomerang effects are identified.

Practical implications
Initiatives enhance their effectiveness by using theory, using proper segmentation and channel(s) selection, creating messages based on the audiences’ readiness for change and incorporating evaluation.

Originality/value
Theoretical and practical insight regarding financial well-being initiatives has been achieved. Campaign designers can inspire from this example to conduct their own research and analysis of existent initiatives as one of the starting points in the process.
Applying Schema Resonance Model in live chat e-service
Authors: Song Xu , Christen Cindy T. 
Published: August 2019

Purpose
Live chat e-service provides a communication platform for online customers to make information inquiries and receive instantaneous assistance from a service representative. It is important for organizations to explore ways to improve their live chat e-service. The purpose of this paper is to propose a new organization–customer communication model (Schema Resonance Model), explicate how schema resonance can be achieved in live chat e-service, and investigate the impact of schema resonance on live chat e-service effectiveness, efficiency, customer satisfaction and intention of continued use.

Design/methodology/approach
A post-test only, between-subjects experiment was conducted. A total of 409 participants completed the experiment sessions, and 389 of these participants were used in the analysis.

Findings
Research results suggest schema resonance could improve the time efficiency of the live chat e-service while maintaining e-service effectiveness. Schema resonance could increase customer satisfaction with the overall e-service, the communication approach used by the representative and the information provided.

Research limitations/implications
Because a convenience sample was used in the experiment, results cannot be generalized to all live chat e-service users. Future research should include observation of real-world organization–customer live chat e-service sessions.

Practical implications
Organizations can consider applying the Schema Resonance Model in live chat e-service practices to enhance customer satisfaction and increase representatives’ service productivity.

Originality/value
This research proposes and tests a new organization–customer communication model to explore how organizations can improve live chat e-service in response to customers’ information inquiries.
Customer interaction in business relations: a meta-analysis approach
Authors: Machado Nardi Vinicius Antonio , Jardim William Carvalho , Ladeira Wagner , Santini Fernando De Oliveira 
Published: August 2019

Purpose
Customer interaction is both an aim and source of concern for managers around the world. Different forms of interaction, such as cocreation, coproduction and customer participation, are evaluated in different fields of knowledge, with a gap in terms of the joint analysis of their antecedents and consequences as well as possible practical distinctions in the effects of these concepts. The purpose of this paper is to examine customer interaction effects by applying meta-analysis of effect sizes that measure the strength of their relationships.

Design/methodology/approach
The study used meta-analysis and moderator analysis approaches to synthesize preview results on customer interaction relationships.

Findings
The results suggest the empirical validity of using customer participation to replace terminologies such as coproduction and cocreation, and show the moderation role of institutional, cultural and contextual factors.

Research limitations/implications
This study investigated the literature in the areas of business and management to show whether, how and when customer interaction is related to individual and organizational factors. Although the conceptual and empirical implications derived from the preliminary efforts and the consolidated results are robust to generalization, methodological biases limited the findings.

Practical implications
This research suggests that a better understanding of customer interaction (antecedents, consequences and moderators) may help organizations to identify the most appropriate ways to build their strategies and to improve the results of their efforts.

Originality/value
This study contributes to the literature by providing one of the few attempts to consolidate the preliminary studies in different forms of customer interaction, suggesting possible moderations and amplifying the preliminary efforts.
Impact of generalized Fourier’s law and Fick’s law for MHD flow of Ag‒H2O and TiO2‒H2O nanomaterials
Authors: Gupta Sumit , Kumar Devendra , Singh Jagdev , Gupta Sandeep 
Published: August 2019

Purpose
The purpose of this paper is to investigate the effect of inclined magnetic field, variable viscosity and Cattaneo–Christov heat and mass flux theories on the steady MHD free convective boundary layer flow of viscous, incompressible and electrically conducting water-driven silver and titanium-oxide nanofluids over a vertical stretching sheet.

Design/methodology/approach
The boundary layer equations of momentum, energy and nanoparticle concentration are partial differential equations in nature, which are reduced to nonlinear ordinary differential equations by means of similarity transformations. The resulting nonlinear equations are solved analytically by means of optimal homotopy analysis method.

Findings
Assessments with numerical results are performed and are found to be in an excellent agreement. Numerical results of the skin friction factor, the local Nusselt number and the local Sherwood number are obtained through tables. The effects of various physical parameters on the velocity, temperature and nanoparticles fraction are incorporated through graphs. The study analyzes the efficiency of heat transfer of nanofluids in cooling plants and rubber sheets.

Originality/value
No research works have been conducted to evaluate the effects of various physical phenomena on the copper and titanium nanofluids flow.
Rodrigo Varela Villegas: forging the entrepreneurial spirit
Authors: Ibarreche Santiago 
Published: August 2019

Purpose
This paper aims to share the essence of an interview with Rodrigo Varela Villegas, conducted by Santiago Ibarreche. It highlights his passion for academia, his commitment to developing responsible entrepreneurs and commitment to forging and disseminating the entrepreneurial spirit in Colombia, Iberoamerica and the world.

Design/methodology/approach
This paper is an interview.

Findings
The interview explores Rodrigo’s career, his achievements and continued search for excellence in terms of teaching, research and service in academia. Of relevance are his contributions to the discipline of entrepreneurship through the development and divulging of the concept of entrepreneurial spirit.

Originality/value
The interview in this special section, A Life in Research, brings out an individual scholar’s experience and history, not only as recognition of scholarly impact but also as recognition of the person.
Research on corporate finance: history, challenge and prospect in China
Authors: Lan Yue , Wang Jianyong , Wu Shinong , Yang Jie 
Published: August 2019

Purpose
For the past years, the population of firms in China has increased fast. However, the financial research has always fallen behind the financial practice. Also, the Western financial theory may not be completely consistent with China’s context. In addition, appearing internet technology with big data and its applications to business bring some challenges not only to financial practice but also to the financial literature. Thus, the purpose of this paper is to review historical development of research in corporate finance, discuss the current issues and propose 16 key research topics in China context.

Design/methodology/approach
This paper surveys Western classical literature and some important literature by Chinese scholars in the field of corporate finance. On this basis, the authors point out the shortcomings of existing research and opportunities for future research.

Findings
The authors propose 16 key research topics in the near future considering the current reforms on economic development strategy, financial and taxation system and SOE’s property right under the institutional background in China.

Originality/value
This paper makes a contribution to corporate finance research by exploring frontier topics for future research according to the China context and the global trend. These topics represent the demand from enterprises in China and are challenges for the academic world. It is of practical significance and great theoretical value to implement these studies. It will help the management to solve their financial problems and provide a fundamental basis for constructing the financial management theory with Chinese characteristics.
Modified sugarcane bagasse for the removal of anionic dyes from aqueous solution
Authors: Abdelghaffar Fatma , Abdelghaffar Rehab A. , Mahmoud Safia A. , Youssef Badria M. 
Published: August 2019

Purpose
This paper aims to improve the adsorption capacity of sugarcane bagasse (SCB) as a low-cost, attractive and effective adsorbent for dye removal from wastewater.

Design/methodology/approach
SCB is a cellulosic material; it was chemically modified with compounds containing cationic groups. The adsorption efficiency of unmodified and modified SCB was investigated with anionic dyes by studying various factors that affect modified SCB and adsorption.

Findings
X-ray diffraction, FT-IR spectra and nitrogen content were used to confirm the effect of existence of quaternary ammonium groups on modified SCB. The morphological structure of the modified and unmodified SCB has been demonstrated using electronic scanning microscopy.

Research limitations/implications
The modified SCB was chemically treated by Quat 188, which is commercially available in the solution of 3-chloro-2-hydroxypropyltrimethyl ammonium chloride.

Practical implications
Grafting cationic function groups on the surface of sugarcane by cationization treatment enhances its adsorption efficiency for anionic dyes.

Originality/value
The main value of this research was indicating a clear difference in the appearance of unmodified and modified SCB surfaces. Furthermore, it can be determined that the modified SCB absorbs more of the dyes.
Evaluating the quality of carbon disclosures
Authors: Pitrakkos Panayis , Maroun Warren 
Published: August 2019

PurposeThis paper aims to examine the differences in quality and quantity of disclosures dealing with greenhouse gas emissions among companies with a relatively large or small carbon footprint. It also considers whether disclosures are being included in the primary report to stakeholders (an integrated report) or in a secondary source (a sustainability report).Design/methodology/approachA comprehensive carbon disclosure checklist was constructed based on professional and academic literature to identify and categorise carbon disclosures. Quality is gauged according to a multi-dimensional assessment derived from prior research based on density of reporting, disclosure attributes, management orientation, integration of information, ease of analysis, reporting on strategy, use of independent assurance and repetition. A content analysis is used to gauge the quantity and quality of carbon disclosures of 50 companies listed on the Johannesburg Stock Exchange. Differences in the quantity and quality scores of high- and low-carbon companies are tested using a Mann–Whitney U test.FindingsCarbon disclosures are used as part of a legitimacy management exercise. This involves not just the use of additional environmental disclosure to placate stakeholders as environmental impact grows. The quality of reporting and location of disclosures are, perhaps, more important for understanding how companies are responding to stakeholder expectations for reporting on carbon emissions and climate change.Practical implicationsDespite mounting scientific evidence on the risks posed by climate changes, companies remain reluctant to commit to high-quality reporting on specific steps being taken to reduce carbon emissions. Even when disclosures are being targeted at key stakeholders, the possibility of impression management remains. It may, therefore, be necessary to have carbon reporting regulated and independently assured. More guidance on how companies should be managing and reporting on carbon emissions and climate change may also be required.Social implicationsDespite mounting scientific evidence on the risks posed by climate changes, companies remain reluctant to commit to high-quality reporting on specific steps being taken to reduce carbon emissions. Even when disclosures are being targeted at key stakeholders, the possibility of impression management remains. It may, therefore, be necessary to have carbon reporting regulated and independently assured. More guidance on how companies should be managing and reporting on carbon emissions and climate change may also be required.Originality/valueThe study merges the traditional approach of focusing on the quantity of disclosures to illustrate the application of legitimacy theory in a sustainability/integrated reporting setting with less-seldom-studied quality and location of reporting. This result provides a more nuanced perspective of how carbon disclosures are being used to manage stakeholders’ reporting expectations.