bluuebunny/crossref_metadata_2025_split huggingface dataset:
The impact of representation media on customer engagement in tourism marketing among millennials
Authors: Willems Kim , Brengman Malaika , Van Kerrebroeck Helena 
Published: May 2019

Purpose
As online travel marketing is evermore gaining importance, in particular regarding the pre-purchase presentation of travel destinations, it is imperative to examine how various media can engage consumers. The purpose of this paper is to identify how three prominent virtual representation media in tourism marketing differ regarding their potential in engaging customers. In particular, the authors examine whether they differ in the levels of interactivity, vividness and telepresence they elicit; and the impact of these dimensions on flow, enjoyment and online purchase intentions. The authors hereby focus specifically on millennials, who represent an important target market for the travel industry and are hard to reach via traditional media.

Design/methodology/approach
This study presents a between-subjects experimental design comparing three virtual representation media portraying New York City, namely, photographs, 360° video and virtual reality (VR). The findings are analysed with ANCOVA analysis and PLS path modelling.

Findings
The findings reveal that various media indeed generate different levels of customer engagement. In particular, VR scores the highest on all dimensions, with interactivity having the largest effect on consumers’ perception of telepresence. Such higher levels of telepresence in turn positively affect purchase intentions via mediation through flow and enjoyment.

Research limitations/implications
Future research should examine whether these findings are impacted by moderators, like consumer characteristics (e.g. socio-demographics, personality traits) and destination types.

Practical implications
This study provides guidelines for tourism providers seeking to promote their sites in innovative and effective ways, in the anticipatory stage of the customer journey.

Originality/value
This study identifies interactivity as the most important driver for consumers’ perception of telepresence in the context of pre-travel tourism information. Moreover, the findings also reveal the mechanisms behind enhanced customer engagement via various media.
Contribution of mobile phones in expanding human capabilities in selected rural districts of Tanzania
Authors: Msoffe Grace E.P. , Lwoga Edda Tandi 
Published: May 2019

Purpose
This study aims to investigate the use of mobile phones in enhancing human capabilities and agricultural development among small-scale farmers in selected rural districts of Tanzania. The study assessed the potential capabilities acquired by farmers, factors that influence farmers in building their capabilities and achieving development outcomes.

Design/methodology/approach
The study used Sen’s capability approach as a guiding framework to investigate the link between mobile phones and agricultural development. A case study design was employed whereby focus group discussions were used to collect data.

Findings
The use of mobile phone services enabled rural farmers to build their financial, human and social capabilities. Rural farmers faced personal and non-personal conversion factors that influenced them in building capabilities and achieving development outcomes. The use of mobile phones led to various development outcomes. The typical development outcomes were related to access to information and communication services and reduction of transport costs. Rural farmers experienced family conflicts due to protectiveness exercised by couples through the use of mobile phones, criminal incidences such as theft and the fear of being recorded when making a phone call.

Originality/value
The study findings have the potential of influencing policy and practice. The findings are useful in promoting the value of mobile phones usage in empowering rural farmers and communities. The telecommunication sector and other key stakeholders can use the study findings in setting the basis for prioritising the improvement of telecommunication infrastructure in the rural areas.
Contracting school meals in a rural Florida district
Authors: Traynor Mark , Chen Can , Kitterlin Miranda 
Published: May 2019

PurposeThe purpose of this paper is to examine the decision to contract school meal services and the associated nutritional and financial impacts on school districts. Given the increase in the use of competitive contracting of public school meal services and the critical role that school meal services play in public health, this is an important subject to investigate.Design/methodology/approachA case study was performed using one US school district with privatized food service. Face-to-face interviews were conducted with school food service decision makers. Other data collection included the analysis of public documents such as the school district’s budgets and financial statement reports (the cost per lunch and breakfast meals, the cost for labor, contract, transport, supplies and food expenses) and school food service policies (contract policies). Supplementary data pertaining to district social-demographic profiles and full-time equivalent enrollment figures were also collected from state departments.FindingsAnalysis of interviews revealed that positive financial motivations and impacts were dominant factors related to contracting food services in the district. A significant finding was the relatively short turnaround in the district’s negative financial situation as a result of contracting out the food services. These findings provide valuable insight and support for rural school districts in similar negative financial situations seeking to contract out food services.Originality/valueMany studies have examined contracting out of technical services, such as transport and waste management, and social services, such as correctional services and health; however, there is a lack of studies documenting the effects of contracting out of school meal services.
Comparison of the holiday tourism constraints of mono- and bicultural people
Authors: Davras Özgür , Caber Meltem , Crawford Duane 
Published: May 2019

Purpose
This study aims to investigate whether the three-dimensional leisure constraints model which is adapted to holiday tourism shows the same structure for mono- and bicultural people and perceptions of these groups differ from each other.

Design/methodology/approach
Separate surveys are conducted on Turkish people who are resident in Turkey, representing the mono-cultural structure, and Turkish people who live in Germany, representing the bicultural structure. The model is tested by factor analysis for each group, whereas perception differences on holiday tourism constraints are compared with t-tests.

Findings
The analysis results showed that the factorial structure of the leisure constraints model is not the same in the holiday tourism context. Hence, new constraints dimensions were obtained in each case. A comparison of the holiday tourism constraints also showed that the perceptions of the mono- and bicultural people were significantly different from each other.

Originality/value
The current study has contributions to the literature in terms of examining the holiday tourism constraints by using the adapted version of the leisure constraints model. Moreover, targeting Turkish people who live in Turkey and Germany, as the study samples, indicates a unique representation of mono- and bicultural structures.
Indicators to assess organizational resilience – a review of empirical literature
Authors: Rahi Khalil 
Published: May 2019

Purpose
This paper aims to explore the empirical literature on organizational resilience. The goal consists of identifying and understanding the indicators used to evaluate organizational resilience and instigating the development of indicators to assess resilience in other areas, such as project management and critical infrastructure.

Design/methodology/approach
A review of recent empirical studies is conducted to collect information on the indicators used to assess organizational resilience.

Findings
A range of interrelated indicators aiming to measure organizational resilience in two dimensions is shown in this literature review: awareness and adaptive capacity. Awareness is the ability of an organization to assess its environment and interpret the changes in its surroundings, both now and in the future, to be proactive and better manage possible disruptive events. On the other hand, adaptive capacity is the organization’s capacity to transform its structure, processes, culture, etc. for recovering once faced with a disruptive event. Awareness forms the main base of the organization’s adaptive capacity.

Originality/value
Organizational resilience contributes to the safe development of the built environment. This concept helps organizations to cope with disruptions. However, little research has been conducted on the indicators to assess organizational resilience, in different fields. Moreover, these indicators’ credibility is based on empirical studies.
Exploring clinical communication in a teaching hospital in Ghana
Authors: Abor Patience Aseweh 
Published: May 2019

Purpose
The purpose of this paper is to investigate the clinical communication using Tamale Teaching Hospital as a case.

Design/methodology/approach
The paper is based on the Reassure, Explain, Listen, Answer, Take Action and Express Appreciation (RELATE) model and the Four Habits models of Clinical Communication.

Findings
The results of the study indicate that leadership conducted staff meetings with some of the components of the RELATE model. These include staff meetings, employee rounding and communication/notice boards. The results of the study also suggest that much as some parts of the Four Habits model was used in provider–patient communication, certain aspects of the model were absent. The study identified some communication challenges including poor dissemination, lack of unity among some health workers, poor attendance in meetings and, with respect to patients, language barrier, patients’ reluctance to disclose their actual health problems to health providers, lack of privacy and lack of a friendly environment.

Practical implications
Providers, especially physicians, should be given training on the local languages in areas where they perform their services. Health service providers should receive as part of their learning in-depth training on the Four Habits model of Clinical Communication, especially the Medical Officers.

Originality/value
It is imperative to embrace evidence-based practices/models aimed at securing proper communication in all hospitals but most especially teaching hospitals.
Team-member exchange and innovative work behaviour
Authors: Ghosh Vinit , Bharadwaja Manaswita , Yadav Sresha , Kabra Gaurav 
Published: May 2019

PurposeIn the context of team's influence on its members, this paper aims to investigate the effects of team-member exchange (TMX) on members' innovative work behaviour (IWB). The current study presents a moderated mediation model and examines the mechanisms and conditions involved in TMX-IWB relationship.Design/methodology/approachA quantitative research methodology was adopted where 156 engineering and management students (grouped into 33 teams) were given a task in the form of an assignment to be completed in three weeks’ timeframe. Post task, perceptions about TMX and IWB of members were captured using a questionnaire and the innovative output of each team was assessed using multi-rater technique.FindingsPsychological empowerment fully mediates TMX’s effect on team member's IWB. Furthermore, the results indicate that creative self-efficacy moderates the mediated path from TMX to IWB via psychological empowerment. The mediating effect of psychological empowerment is stronger when creative self-efficacy of a team member is higher. Furthermore, the relation between group-level innovative behaviour and the team's innovative output has been established.Originality/valueThe current research has contributed to the limited literature on team performance and management. This paper has uniquely investigated psychological empowerment in the context of TMX and IWB. The paper has encapsulated the theoretical and practical underpinnings of the mediated effect of psychological empowerment on team members' innovation-oriented behaviour.
Quality of prison life, violence and mental health in Dubrava prison
Authors: Skar Mette , Lokdam Nicoline , Liebling Alison , Muriqi Alban , Haliti Ditor , Rushiti Feride , Modvig Jens 
Published: May 2019

Purpose
The purpose of this paper is to explore the association between the quality of prison life and mental health among prisoners and the occurrence of violence.

Design/methodology/approach
In total, 203 prisoners from Dubrava Correctional Center in Kosovo participated. Data on background characteristics of the prisoners, quality of prison life, mental health symptoms and exposure to physical, psychological and sexual violence were collected through interviewer-administered questionnaires. Data were analyzed using general linear models (GLM) and manual backwards model search with step-wise exclusion.

Findings
The GLM analysis showed a significant negative association between anxiety symptom load (−1.4), physical violence (−1.5) and psychological violence (−1.9), and quality of prison life. Furthermore, it appeared that prisoners rating of quality of life (QoL) increased with time among prisoners not exposed to violence, while this was not seen among prisoners exposed to violence. Finally, there was an inverse association between the dimensions of respect, fairness, humanity and good staff/prisoner relations, and the proportion of prisoners exposed to violence.

Originality/value
An environment with higher levels of respect, fairness, humanity and good relations between staff and prisoners was associated with lower levels of violence. Hence, a prison that focuses on promoting QoL and good mental health among prisoners will show lower levels of violence, thereby making the prison a more tolerable place for the prisoners and a better working environment for prison staff.
Evaluating quantity surveying firms’ performance
Authors: Osunsanwo Hannah Feyisayo , Dada Joshua Oluwasuji 
Published: May 2019

Purpose
The purpose of this paper is to evaluate the performance of quantity surveying firms (QSFs) using the balanced scorecard (BSC) technique.

Design/methodology/approach
Based on a survey of 37 QSFs in Lagos State, Nigeria, the paper empirically assessed the performance of QSFs using the BSC technique. The targeted respondents were principal partners and quantity surveyor employees in the selected QSFs and relevant construction stakeholders, including clients, architects, builders and structural engineers, who usually have business relation with QSFs.

Findings
The findings of this paper revealed high levels of performance in non-financial measures of the BSC dimensions while low level performance is recorded in financial measure.

Practical implications
The exemplified performance measures allow QSFs’ managers to set their own priorities and to seek out improvements along the BSC dimensions of performance measure. The high performance recorded in non-financial perspectives needs to be sustained while a lot of efforts need to be put in place in order to improve the financial performance, thereby sustaining their viability.

Originality/value
This paper contributes methodologically through the application of a balance and all-encompassing principles in assessing performance. The use of this measure enables QSFs to structure a balance assessment of their operation, to identify their strengths and weakness, and to target areas for improvement in order to reach their desired business goals.
The contribution of social media to project management
Authors: Kanagarajoo Muralitheran V. , Fulford Richard , Standing Craig 
Published: May 2019

Purpose
The purpose of this paper is to determine the social media (SM) tools that are the most prevalent for project management activities, ascertain the areas of project management that are most benefited by SM, elucidate enablers and inhibitors to adoption of SM and identify the implications for virtual teams.

Design/methodology/approach
A Delphi study was used to explore why and how SM is being utilized in projects. In total, 32 participants contributed to three rounds of Delphi study, comprising two rounds of questionnaire followed by confirmatory interviews. The vulnerabilities and difficulties associated with the use of SM were examined by qualitative interviews.

Findings
Information sharing SM tools, such as YouTube, Dropbox, SlideShare, flickr, CrowdStorm and Instagram, are the most advantageous to project management. However, the tools utilized differ at different stages of the project lifecycle. The major benefit of SM is that it enables project teams to communicate efficiently and positively affects virtual team dynamics. Adoption can be inhibited by the absence of infrastructure in rural areas and differing preferences for SM tools in global regions. There is also a perceived lack of maturity of policies and procedures to govern SM adoption and use.

Research limitations/implications
The research was conducted based on the Project Management Body of Knowledge version 5 project management processes.

Practical implications
The findings will enable practitioners to select SM tools that are suitable for project activities and forewarn about potential shortfalls. The findings also facilitate a qualitative analysis of SM attributes and their effect on project management.

Social implications
Project practitioners can use the findings to adopt SM for their project management.

Originality/value
This study extends the literature concerning the use of SM for project management, provides a foundation for future research and may present as a useful guide for the adoption of relevant SM tools.
A process for successfully implementing BPR projects
Authors: Fasna M.F.F. , Gunatilake Sachie 
Published: May 2019

Purpose
The purpose of this paper is to analyse the business process reengineering (BPR) implementation process adopted by organisations grounded in the actual project-level realities. The findings are used to propose a BPR implementation process that can be adopted by organisations to effectively reengineer their processes.

Design/methodology/approach
A thorough literature review was used to first develop a conceptual BPR implementation process comprising three key phases and five steps. Then, four case studies were conducted in organisations that have successfully undertaken BPR projects to explore the actual project-level implementation processes. Semi-structured interviews were carried out with respondents who have been actively involved in the different steps of the BPR implementation processes to collect data within the selected organisations.

Findings
Altogether 30 activities which are to be carried out throughout the BPR implementation process were identified. Findings disclosed that the minor differences in the activities being performed throughout the BPR implementation process are due to the lack of homogenous characteristics, i.e. type of the process reengineered, form of reengineering and approach for implementing BPR projects.

Originality/value
This paper puts forward a comprehensive view on the BPR implementation process including the key phases, steps and the sequence of activities to be followed. In doing so, the paper addresses a clear gap in literature that calls for a comprehensive model to assist during the BPR implementation to achieve the desired results.
Support for women’s rights and feminist self-identification as antecedents of attitude toward femvertising
Authors: Sternadori Miglena , Abitbol Alan 
Published: May 2019

PurposeExisting research demonstrates that consumers prefer advertising that aligns with their values and beliefs but can also be distrustful of claims of corporate social responsibility. The purpose of this paper is to explore consumers’ perceptions of femvertising in relation to their worldview. Femvertising is defined as “advertising that employs pro-female talent, messages, and imagery to empower women and girls” (Skey, 2015).Design/methodology/approachA survey of US adults (n = 419) was used to investigate attitudes toward femvertising as they relate to gender, age, support for women’s rights, feminist self-identification, political affiliation and trust in advertising.FindingsStructural equation modeling revealed several antecedents and consequences of attitude toward femvertising. The findings suggest that women’s rights supporters and self-identifying feminists seem highly receptive of femvertising.Originality/valueTaken together, the findings clarify how femvertising can be an effective strategy for marketers and how it fits within the current advertising literature.
Effects of personal dispositions, familiarity and consumption situation on Western brands’ packaging
Authors: Khan Huda 
Published: May 2019

Purpose
Supermarket scans in the contextual non-Western markets (Pakistan and China) revealed that the majority Western consumer products are available in both global (English) and the vernacular language (Urdu, Chinese) packaging. The availability of two different packaging raises a question – which is more effective and under what situation. This study aims to address this question by investigating the roles of an internal-oriented disposition (concern for quality) and an external-oriented disposition (social consciousness) on packaging choice, under different consumption situations (conspicuous versus inconspicuous). The conceptual model tested concern for quality as a mediator on the influence of social consciousness on packaging choice, under the moderating effects of conspicuous versus inconspicuous consumption situation.

Design/methodology/approach
Two in-store choice experiments were conducted in Pakistan and China. Shoppers who agreed to participate were first primed to either of the two conditions (conspicuous and inconspicuous). They were then shown two packaging types (global versus local language) on store shelves and asked to pick the preferred packaging. Finally, the participants completed a paper-based questionnaire containing the scale items and demographics variables.

Findings
Participants with high social consciousness preferred the global (English) packaging. The interaction effect of social consciousness and consumption situation moderated the choice. Concern for quality mediated the influence of social consciousness on global packaging preference.

Originality/value
This study extends the research into packaging by considering the mediating relationship and conceptualisation between external-oriented personal antecedent (social consciousness) and internal-oriented disposition (concern for quality), under different consumption (conspicuous versus inconspicuous) situation. The findings will inform brand managers’ packaging strategies in non-Western markets.