bluuebunny/crossref_metadata_2025_split huggingface dataset:
Brand hate: the case of Starbucks in France
Authors: Bryson Douglas , Atwal Glyn 
Published: October 2018

Purpose
The purpose of this paper is to use the concept of brand hate as part of an exploratory study in order to investigate the antecedents and consequences of extreme negative affect within the food category.

Design/methodology/approach
The authors employed a mixed research design. A short survey of 324 French business school students identified Starbucks as the most hated food brand (measured in terms of frequency of mentions). In total, 14 semi-structured interviews were conducted with participants who had identified Starbucks as a hated brand.

Findings
The research study found that not all consumers feel brand hate at the same level and so-called haters expressed differing severity of hate towards Starbucks, i.e. cold, warm and hot brand hate. Findings revealed that the antecedents of extreme negative affect are to a certain extent dependent on the intensity of brand hate. Consumer reactions were discussed in terms of attachment–aversion relationships which were categorised according to soft and hard brand hate.

Research limitations/implications
Future research is required to broaden the conceptual scope of brand hate as a construct and apply it in other domains of research, as well as further clarify antecedents and potential outcomes. The authors accept that the study is limited and specific to Starbucks in France. Further research should therefore broaden the scope of context in which brand hate occurs, for example, expanding the geographical scope of the work to other countries and to other food- and drink-related brands. The authors also accept that the study reflects a relatively homogeneous sample and is thus not representative of the general population.

Practical implications
Brand managers need to recognise the risk that brand hate will not only distance former customers, but also spread to existing and future customers. Food brand executives need to therefore consider approaches to address the causes and effects of brand hate.

Originality/value
Brand hate within the literature is a very recent phenomenon and studies remain rare. The rise of the so-called activist consumer is an emerging phenomenon within the food sector. The discussion of brand hate within a food context represents a new avenue of research.
Exploring the governance committee: the trinity’s great forgotten
Authors: Henri Jean-François , Héroux Sylvie 
Published: October 2018

PurposeThis paper aims to explore governance committee’s attributes in terms of composition, roles/duties and responsibilities and operations.Design/methodology/approachInformation on the governance committee and the board in general was collected from the websites of 167 Canadian firms. Financial data were collected from the Sedar database.FindingsResults uncover two patterns of governance committee attributes (composition, roles and operations), resulting in our characterization of governance committees as “less active” and “more active.” In light of additional analyses, the two groups also differ in terms of antecedents and impact.Practical implicationsThis study can help board members to enhance board effectiveness by describing governance committee attributes and identifying contextual factors that could lead to a more active governance committee. In addition, it suggests that such committee can improve financial performance.Originality/valueThis empirical research focuses on the governance committee, a largely unexplored primary board oversight committee. An index comprising 19 duties and responsibilities performed by the governance committee was developed.
Nationality and internationality of the Socialist Political Economy with Chinese Characteristics
Authors: Pang Jinju 
Published: October 2018

Purpose
As the crystallization of Chinese wisdom and the shared wealth of all humanity, the Socialist Political Economy with Chinese Characteristics (SPECC) not only reveals the specific traits of SPECC but also indicates the general rules of the global economic development, showing both nationality and internationality. The paper aims to discuss this issue.

Design/methodology/approach
Being aware of the nationality of the SPECC is of great importance. It requires to integrate the basic Marxist principles with the realities of China, and meanwhile draw lessons from, not just simply copy, the strengths of other countries. The authors must adhere to the basic principles of the SPECC.

Findings
From the perspective of past practices, the SPECC has not only provided theoretical guidance for China’s reform and development, but has also given references to some countries, especially developing countries under reform and transition.

Originality/value
SPECC should be based on China’s conditions and practices, absorb China’s traditional cultural essences, draw lessons from other nations’ positive theoretical and practical results, propose theoretical viewpoints independently and initially, and construct a distinct academic system and discourse system. In this way, China would work to develop the characteristics and advantages of the SPECC, and contribute Chinese wisdom to the development and improvement of world economics and economics theories.
Exploration of the successful glocalization of ethnic food: a case of Korean food
Authors: Hwang Jinsoo , Kim Seongseop (Sam) , Choe Ja Young (Jacey) , Chung Chang-Ho 
Published: October 2018

Purpose
This study aims to investigate the potential for successful glocalization of ethnic Korean food through the exploration of the reasons for preferring Korean food, the success factors for a Korean restaurant and the factors affecting the outcome variables of customer satisfaction, revisit intentions and changing the image of Korea.

Design/methodology/approach
A total of 265 Korean restaurant customers in the USA were collected.

Findings
Among the respondents’ reasons for their food preferences, the novel and diverse factor was found to significantly influence customer satisfaction, revisit intentions and Korea’s image. The “sociocultural” factor was found to positively influence customer satisfaction and Korea’s image.

Originality/value
This study delved into an example of glocalization of a national food. The findings provide conceptual and practical implications that the extant ethnic restaurant literature has not elucidated.
Digital innovation in context
Authors: Nylén Daniel , Holmström Jonny 
Published: October 2018

Purpose
The purpose of this paper is to investigate how digital innovation processes emerge and evolve in organizational settings, and how serendipitous and unbounded digital innovations affect organizations’ overall digital directions.

Design/methodology/approach
The authors draw on an interpretive case study of the Church of Sweden, tracing in detail the design, deployment and governance of an interactive website for digital prayer, the Prayer Web (PW).

Findings
The findings show how the site came about in a serendipitous manner, created by an advertising agency as part of a marketing campaign. In turn, the unbounded nature of digital innovation was revealed as the wide and rapid adoption of the PW raised issues concerning the church’s overall digital direction linked to centralized control, as well as the nature and role of pastors, prayer and communities, as the site allowed people to post prayers and spread their messages (initially with no moderation).

Originality/value
The authors explore the serendipitous and unbounded ways in which digital innovation emerged and evolved in a traditional organization with a long legacy as an important societal institution. The paper contributes by generating rich insights on the role of the distinct aspects of digital technology in serendipitous and unbounded digital innovation. It particularly highlights how the editability and reprogrammability of digital artifacts triggered unexpected new behaviors and governance requirements in the organization under study. The authors encourage further research into the interrelationship between multiple unbounded and serendipitous digital innovations in an organization over time.
Land pricing upon the extension of leases in public leasehold systems
Authors: Korthals Altes Willem K. 
Published: October 2018

Purpose
This paper aims to compare and review alternative ways to adjust public ground leases.

Design/methodology/approach
Based on principles derived from a review of scientific literature, alternatives for the extension of leases are discussed based on the case of Amsterdam.

Findings
Many alternatives lead public ground-lease systems to produce results that are the opposite of what they are intended to be (as inspired by Henry George): new improvements result in higher rent, but additional location values do not result in higher rent. One exception is the lease-adjustment-at-property-transaction alternative, which may nevertheless result in fewer transactions.

Social implications
Public leasehold systems are highly contested with regard to the extension of leases. Such systems are often aimed at capturing land-value gains. In practice, however, this tends to be more difficult than expected. Value capture by authorities, as intended by the system, results in counter-movements of lessees, who often gain public support to set lower leases. These political processes may even result in the termination of such public ground-lease systems. This paper reports on a search for possible solutions.

Originality/value
The comparison of various alternatives to ground-lease extension based on principles derived from literature is new, and it contributes insight into public ground-lease systems.
Delivering in a moving world…looking to our supply chains to meet the increasing scale, cost and complexity of humanitarian needs
Authors: Lewin Rebecca , Besiou Maria , Lamarche Jean-Baptiste , Cahill Stephen , Guerrero-Garcia Sara 
Published: October 2018

Purpose
The purpose of this paper is to highlight the importance of the humanitarian supply chain (HSC) as the backbone of the humanitarian operations. It further proposes feasible ways to overcome some of the main supply chain challenges identified by practitioners to achieve cost efficient and effective operations.

Design/methodology/approach
The challenges that the HSC faces and proposed changes to overcome them are gathered from interviews with nearly 40 practitioners.

Findings
Five critical issues that affect the future of HSCs are identified along with recommendations to address them.

Social implications
It supports the fulfillment of the agenda for humanity’s five core responsibilities: global leadership to prevent and end conflict, uphold the norms that safeguard humanity, leave no one behind, change people’s lives – from delivering aid to ending need, and invest in humanity.

Originality/value
The original report was presented at the first World Humanitarian Summit in Istanbul in May 2016. The reader can find it via the following link www.logcluster.org/sites/default/files/whs_humanitarian_supply_chain_paper_final_24_may.pdf
New FINRA rules aim to protect seniors and other vulnerable market participants
Authors: Brown Brant K. , Anderson James E. , Bullitt P. Georgia , Cottrell Amelia A. 
Published: October 2018

Purpose
To explain two new Financial Industry Regulatory Authority (FINRA) rule provisions, effective February 5, 2018, that were designed to provide firms with more effective tools to address suspected financial exploitation of seniors and other vulnerable adults, a new Rule 2165, Financial Exploitation of Specified Adults, and an amended Rule 4512, the “Trusted Contact Person” amendment.

Design/methodology/approach
Mentions FINRA’s and US Securities and Exchange Commission’s (SEC’s) longstanding concern about schemes targeting the financial assets of seniors. Provides an overview of the rule changes, including the safe harbor under Rule 2165, which specifies the conditions under which it is permissible for a firm to place a temporary hold on a disbursement, the obligations generated by the decision to place such a temporary hold, and the requirement under amended Rule 4512 for a firm to make reasonable efforts to obtain the name and contact information of a Trusted Contact Person (TCP) for each non-institutional customer’s account.

Findings
The new FINRA rule provisions create obligations for firms and also provide firms with optional additional tools to address potential financial exploitation of certain customers.

Practical implications
Firms should be mindful that they must develop appropriate procedures, controls, and training around the authority to place a temporary hold on a customer disbursement.

Originality/value
This article contains valuable information about recent FINRA rule changes and practical guidance from experienced securities lawyers.
FinCEN issues long-awaited guidance on the customer due diligence rule
Authors: Kini Satish M. , Dura Robert T. , Reyes Acosta-Grimes Zila 
Published: October 2018

Purpose
To highlight pertinent points in the frequently-asked questions (FAQs) issued on April 3, 2018 by the US Treasury Department Financial Crimes Enforcement Network concerning its Customer Due Diligence Requirements for Financial Institutions (“CDD Rule”), which were published on May 11, 2016 and became effective on May 11, 2018.

Design/methodology/approach
Discusses clarification and guidance in the FAQs concerning beneficial ownership requirements for administrative and internal accounts, claims for exclusion from the definition of legal entity customer, information requirements for pooled investment vehicles, the requirement for beneficial ownership information from foreign publicly-traded companies, information requirements for existing customers, certification of beneficial ownership information when existing accounts are renewed, requirements for refreshing existing beneficial ownership information, retention of beneficial ownership records, aggregation for currency transaction reporting, and requirements to understand the nature and purpose of a customer relationship.

Findings
Covered financial institutions and industry associations have sought clarification and guidance on a range of topics, several of which have been addressed in the FAQs.

Originality/value
Expert guidance from lawyers focused on regulatory, compliance and transactional issues for financial institutions.
A real product scandal’s impact on a high-equity brand: a new approach to assessing scandal impact
Authors: Thaler Verena Sabine , Herbst Uta , Merz Michael A. 
Published: October 2018

Purpose
While product scandals generate many negative headlines, the extent of their impact on the scandalized brands’ equity remains unclear. Research findings are mixed. This might be because of the limitations of existing measurement approaches when investigating the effects of real crises after they occurred. This study aims to propose a new approach for measuring the impact of a real scandal on a high-equity brand using only post-crisis measures.

Design/methodology/approach
To overcome the challenge of comparing a priori and ex post outcome measures, this study draws on the brand management literature to evaluate a real scandal’s impact. Volkswagen’s emission scandal serves as a failure context. Two consumer experiments are conducted to examine its impact.

Findings
The results provide (longitudinal) support for the proposed evaluative approach. They reveal new evidence that building brand equity is a means to mitigate negative effects, and indicate that negative spillover effects within a high-equity brand portfolio are unlikely. Finally, this research identifies situations in which developing a new brand might be more beneficial than leveraging an existing brand.

Practical implications
This research has significant implications for firms with high-equity brands that might be affected by a scandal. The findings support managers to navigate their brands through a crisis.

Originality/value
This research adds to the discussion concerning the role of a brand’s equity in a crisis. Existing research findings are contradictory. This research provides new empirical evidence and another view on how to measure “impact”.
A signature pedagogy for entrepreneurship education
Authors: Jones Colin 
Published: October 2018

Purpose
The purpose of this paper is to address the increasing demand for entrepreneurship education (EE) across all levels of education globally. Specifically, the need to identify a signature pedagogy for entrepreneurship that can be used in all teaching and learning contexts associated with all forms of EE.

Design/methodology/approach
This conceptual paper draws upon the seminal work of Lee Shulman to contemplate and propose a signature pedagogy for EE. Contemporary ideas from the scholarship of teaching and learning (SoTL) literature are also used to develop a sound pedagogical foundation for the approach advocated.

Findings
This paper proposes an innovative solution that addresses the challenge of defining what minimally speaking, is EE? The development of a signature pedagogy for EE provides clarity around the challenge of developing a standard minimalist approach to teaching entrepreneurship.

Practical implications
There are important implications that arise from this paper for all educators of entrepreneurship. Most importantly being that we can all share a SoTL regardless of the context of the author’s teaching.

Originality/value
This paper presents new thinking that has the potential to fundamentally reshape how we conceive the process of designing and delivering EE. Importantly, this paper contributes to the future development of SoTL in EE.
A three-dimensional house: extending quality function deployment in two organizations
Authors: Farokhnia Moein , Beheshtinia Mohammad Ali 
Published: October 2018

Purpose
Nowadays, many organizations use quality function deployment (QFD) in order to recognize their customers’ wants and arrange a set of corrective activities in order to satisfy these wants. In a competitive environment, two or more organizations cooperate in order to meet their customers’ wants. The purpose of this paper is to introduce a new hybrid approach of QFD employing SERVQUAL method, named three-dimensional house of quality (3DHOQ) to help the cooperation between two organizations with common customers by determining some common corrective activities that would satisfy their customers’ wants.

Design/methodology/approach
In order to better explain the proposed model, it is implemented in Birjand International Airport and Iran Air airline. At first, the customers’ want in the airport and airline sections are identified and the SERVQUAL method is used to determine the final weight of these wants. Afterwards, the corrective activities for satisfying the customers’ wants are determined using the three-dimensional QDF; and then are given weights using the multi-dimensional relation matrix.

Findings
Results of this study show the customers’ wants in two sections of airport and airline, the importance of each customer want, the gap between customers’ perception and expectation of each want, the collective corrective activities required to satisfy the customers’ wants and the weight of these corrective activities.

Research limitations/implications
This paper helps the airline and airport sections have an analyzed list of their customers’ wants and a set of shared and unshared corrective activities to meet these wants.

Originality/value
This paper presents a simultaneous QFD analysis in the airport and airline sections. Moreover, a new hybrid approach employing SERVQUAL method, named 3DHOQ is introduced to determine the corrective activities of both organizations and their weights.
Co-production and involuntary psychiatric settings
Authors: Pilgrim David 
Published: October 2018

Purpose
The purpose of this paper is to examine whether the popular policy assumption of co-production is feasible in secure psychiatric settings.

Design/methodology/approach
The assumptions of co-production are listed and then used as a basis for an immanent critique to test the feasibility described in the purpose of the paper. An explanatory critique exploring consumerism in the welfare state then follows. These forms of critique are derived from the philosophy of critical realism.

Findings
A distinction is made between the co-production of knowledge about mental health services and the actual co-production of those services. It is concluded that the former has emerged but the latter is not feasible, given the limitations on citizenship imposed by psychiatric detention.

Research limitations/implications
Evidence for the co-production of mental health services (rather than the co-production of knowledge about those services) remains sparse.

Practical implications
The contradictions about citizenship created by the existence of mental health legislation and the social control role of mental health services requires ongoing honest reflects by mental health professionals and those responsible for the development of mental health services.

Social implications
As described above, mental health legislation pre-empts confidence in the co-production of mental health services.

Originality/value
Whilst there is a small literature on co-production and mental health services, alluded to at the outset, this paper uses immanent and explanatory critiques to deepen our understanding of the topic.
Corporate governance evaluation of Chinese listed companies
Authors: Li Weian 
Published: October 2018

Purpose
In recent years, the quality and environment of global corporate governance have drawn attention from researchers and practitioners. Based on the public information of Chinese listed companies (CLCs), the Evaluation Research Group of China Academy of Corporate Governance at Nankai University developed the first corporate governance index system that includes six dimensions to evaluate the status of the governance of CLCs.

Design/methodology/approach
This paper reports the findings of the annual evaluation in 2017.

Findings
The authors found that five of the six dimensions of CLC governance index increased, except for shareholder governance index. Management-level governance and information disclosure index increased most significantly.

Originality/value
Through the evaluation, the authors discovered some governance problems of CLCs and proposed some corresponding suggestions to improve the effectiveness of corporate governance of these companies.