bluuebunny/crossref_metadata_2025_split huggingface dataset:
Offshoring language-sensitive services: a case study
Authors: Bjørge Anne Kari , Whittaker Sunniva 
Published: October 2018

Purpose
The purpose of this paper is to focus on corporate communication issues that arise when a company offshores language-sensitive services to a country which does not have a workforce with the required language skills. It explores the consequences of adopting a total immersion policy and annual testing regime to build and maintain linguistic competence among the workforce, with regard to motivation, challenges and coping strategies.

Design/methodology/approach
The approach adopted was semi-structured interviews with management and employee representatives, interviewed separately. The interviews were transcribed and submitted to content analysis, supported by relevant company information.

Findings
The company’s language policy has generated a user environment where language proficiency is developed in corporate interaction, and where the workforce is motivated by both intrinsic and extrinsic factors. Strategic decisions relating to language policy need to take the workforce’s input into account to discuss the testing regime with a view to test content and relevance.

Research limitations/implications
The findings relate to a limited material of 6 interviews with 14 interviewees in total.

Practical implications
The paper focusses on how to strike a balance between developing the skills needed to perform job tasks and preparing for new more complex tasks without demotivating the workforce. The conclusion sets out managerial implications.

Social implications
The paper contributes to understanding the dynamics of working in a multilingual context.

Originality/value
To the authors’ knowledge the specificities of offshoring of language-sensitive services with regard to motivation and coping strategies have not been explored previously. The fact that the services in question have to be carried out in a minor language and that a total immersion strategy has been adopted also represents something new.
Chinese leader-follower flexible interactions at varying leader distances
Authors: Du Yishan , Xu Liguo , Xi You Min , Ge Jing 
Published: October 2018

Purpose
The purpose of this paper is to explore the Chinese leader–follower interaction model in school cases considering followers’ effect at varying social distances.

Design/methodology/approach
This study uses a case study approach.

Findings
First, Chinese leader–follower interactions in school cases are flexible in practice. Second, within leader–follower flexible interactions, contradictory perceptions and field-of-work consciousness foster different behavior choices between leaders and followers. Third, perceptions concerning the proximity of leaders to followers are positively influenced in relation to hierarchical distinctions and negatively influenced owing to private connections. Finally, the perceived leader distance of leaders from followers further influences the contradictory perceptions and field-of-work consciousness of leaders and followers and positively influences the degree of flexible leader–follower interaction.

Research limitations/implications
This study examined a single institution; hence, results may have been influenced by school-specific features and conditions. Future research should study more organizations to explore whether their unique characteristics and contexts could affect leader–follower interactions, thus providing more generalized and universally applicable conclusions.

Originality/value
First, this study proposed a leader–follower flexible interaction model in school cases and the concepts of field-of-work consciousness and contradictory perceptions, exploring the active effects of followers in the leadership process to offer guidance toward better understanding the leadership process. Second, it was found that private connections between leaders and followers, as well as hierarchical differences, influenced the perceptions of both leaders and followers concerning leader distance in a Chinese context, and the influence of leader distance on leader–follower interactions was also analyzed.
360 degree immersive videos: a way to improve organizational learning practices
Authors: Lau Kung Wong , Lee Pui Yuen , He Min Ying 
Published: October 2018

Purpose
The purpose of this study is to explore the potential of immersive situated learning with adoption of 360-degree videos in organizational learning improvement.

Design/methodology/approach
A quasi-experimental research method was used to investigate employees’ learning achievement. A criterion-referenced assessment scale was chosen to exam their learning progress on Omni-channel retailing practices and knowledge after 12 h in four weeks, from four perspectives including professional knowledge, problem-solving, independent learning, and critical reflection.

Findings
The result shows us the significant enhancement of employees’ learning outcomes when using virtual reality (VR), compared with traditional apprenticeship practices.

Originality/value
This study reinforces the opinion that situated learning approaches with 360-degree videos evoke employees to explore new learning behaviors and experience and make proactive adjustments on their own learning pace, based on the view from prior study that VR in situated learning can enrich learning experience.
Re-using Open Government Data (OGD) published by the Election Commission of India (ECI)
Authors: Saxena Stuti 
Published: October 2018

PurposeThe paper aims to “re-use” the Open Government Data (OGD) published by the Election Commission of India (ECI). Bihar’s performance across General Elections, 2014, and Bihar Legislative Assembly Elections, 2015, is compared, wherein the role of contestants’ demographic profiles in determining their vote share is being investigated.Design/methodology/approachHypotheses are derived based on the impact of contestants’ demographic profiles (age, marital status, social category, political party affiliation, educational qualification, availing telephone and email facility, criminal antecedents) on their vote share. Following a quantitative approach, multiple regression and logistic regression are used to draw inferences from the data contestants’ affidavits – sourced from the ECI website.FindingsResults show that contestants’ demographic profiles impact their vote share in the elections. While the ECI website is a viable source for re-using the data available there, data are not available in a user-friendly format and this leads to difficulty in being re-used by different stakeholders.Originality/valueAcademic research on OGD re-use is negligible, and the present study seeks to contribute towards extant literature by underlining the significance of re-using OGD by drawing inferences from the data accessible via ECI.
Buoyancy-induced flow and heat transfer in multilayered cavities with openings
Authors: Wang Jiaolin , Zhou Ye , Deng Qi-Hong 
Published: October 2018

Purpose
The purpose of this study is to investigate the flow interaction between the cavities and its impact on heat transfer. The role of the openings is examined and three strategies are considered: one opening, two openings on single side and two openings on double sides.

Design/methodology/approach
A two-dimensional laminar natural convection heat transfer in multilayered open cavities was numerically investigated. The governing equations in primitive variables were discretized by the finite volume method and solved by SIMPLE algorithm.

Findings
The results show that for the cavities with one opening, the flow in the cavities is connected with each other. The exhaust hot fluid from the lower cavity was entrained into the upper cavities by thermal buoyancy and hence the heat transfer in the upper cavities was decreased because of thermal accumulation. Two openings on the single side could strengthen the flow interaction between the cavities and then enhance the heat transfer. However, the double-sided openings eliminated the flow interaction between the cavities and thus the fluid flow and heat transfer characteristics in all cavities are independent. It was concluded that the flow interaction between the multilayered open cavities has an importance effect on the heat transfer in the cavities.

Originality/value
The flow interaction between the multilayered open cavities was illustrated. The effect of flow interaction on the heat transfer in the cavities was investigated. The role of openings in the flow interaction and heat transfer in cavities was explored. The cavity below affects above cavity for the openings on single side. No interaction exists between the cavities with openings on double sides.
Importance-performance ratings of corporate social responsibility practices by employees in Macao’s gaming industry
Authors: Huang Guihai , To Wai Ming 
Published: October 2018

Purpose
Employees play a significant role in implementing corporate social responsibility (CSR) practices. This paper aims to examine the perceived importance of CSR practices and identifies improvement areas of CSR practices using the importance-performance analysis from Macao’s casino employees’ perspective.

Design/methodology/approach
Based on a literature review of CSR in the hospitality industry and ISO 26000, a comprehensive set of CSR practices including responsible gaming practices was identified. Data were collected from 298 casino employees. Importance-performance analysis as well as exploratory and confirmatory factor analysis were used to identify important CSR practices and the factor structure of CSR in Macao’s gaming industry.

Findings
Employees rated “providing good wages and health insurance” as the most important practice, followed by “creating a health and safe working environment” and “be fair and honest with employees.” The importance-performance analysis shows that employees perceived their firms performing well in “providing good wages and health insurance,” “protecting consumer data and consumer privacy” and “providing good consumer service and support.” The results of confirmatory factor analysis indicate that CSR in Macao’s gaming industry encompasses seven factors, namely, “Labor Practices,” “The Environment,” “Fair Operating Practices,” “Consumer Issues,” “Human Rights,” “Community Involvement” and “Responsible Gaming”.

Originality/value
Casino employees shape customer experience, recognizing and understanding how employees view CSR practices can help casino operators refine their CSR initiatives.
Influence of geometric parameters of the rotary hook on interaction of its elements in high-speed modes sewing machine
Authors: Manziuk Eduard 
Published: October 2018

Purpose
The purpose of this paper is to develop the analytical model of the rotary hook geometric parameters’ interconnections, which allows determining the characteristic modes of interaction of its elements. In this study, the interaction mechanism of the bobbin case, the rotary hook and the support finger was defined, which allows to reduce the unit vibro-impact activity.

Design/methodology/approach
As practice shows, the bobbin case sometimes turns against the rotary hook movement. This phenomenon can be used for the free passage of the needle thread. The change in the geometric parameters of the rotary assemble will allow to decrease its vibro-impact activity.

Findings
The interrelations of rotary assemble geometric parameters are established, and it is possible to determine the characteristic modes of its elements interaction and to establish a mechanism for controlling them. This allows reducing the vibro-impact activity of joint, improving friction modes and sewing technology. Criteria and values of a gap formation between the right contacting face of bobbin case and support finger protuberance are found.

Research limitations/implications
In the future, it is necessary to conduct research on the behavior of the rotary assemble elements in the frequency operating modes of the sewing machine. It is necessary to show the influence of the resonance modes of operation of the rotary hook drive on the interaction of elements.

Practical implications
The practical use of the results of the work makes it possible to reduce the vibratory impact of the shuttle, and also to create conditions for the smooth operation of the rotary hook and the bobbin case, and ensure the formation of a gap between the contacting face of bobbin case and support finger protuberance for the free passage of the needle thread. The results of the work can be used in the design of a rotary assemble with specified characteristic parameters and modes of elements interaction.

Originality/value
An analytical model of interrelations of geometric parameters of a rotating hook is developed. The characteristic modes of interaction of the rotary assemble elements were studied. The reasons for the vibro-impact activity of the rotary hook are studied. Also, the conditions under which the bobbin case will move against the direction of rotary hook rotation are determined.
The mobile phone as an argument for good governance in sub-Saharan Africa
Authors: Asongu Simplice , le Roux Sara , Nwachukwu Jacinta C. , Pyke Chris 
Published: October 2018

PurposeThe purpose of this paper is to present theoretical and empirical arguments for the role of mobile telephony in promoting good governance in 47 sub-Saharan African countries for the period 2000–2012.Design/methodology/approachThe empirical inquiry uses an endogeneity-robust GMM approach with forward orthogonal deviations to analyze the linkage between mobile phone usage and the variation in three broad governance categories – political, economic and institutional.FindingsThree key findings are established: first, in terms of individual governance indicators, mobile phones consistently stimulated good governance by the same magnitude, with the exception of the effect on the regulation component of economic governance. Second, when indicators are combined, the effect of mobile phones on general governance is three times higher than that on the institutional governance category. Third, countries with lower levels of governance indicators are catching-up with their counterparts with more advanced dynamics.Originality/valueThe study makes both theoretical and empirical contributions by highlighting the importance of various combinations of governance indicators and their responsiveness to mobile phone usage.
Parental rejection and antisocial behavior: the moderating role of testosterone
Authors: Woeckener Matthias , Boisvert Danielle L. , Cooke Eric M. , Kavish Nicholas , Lewis Richard H. , Wells Jessica , Armstrong Todd A. , Connolly Eric J. , Harper James M. 
Published: October 2018

Purpose
Research reports a positive relationship between parental rejection and antisocial behavior in adolescents and young adults. Studies also report a positive association between testosterone and antisocial behavior. The purpose of this paper is to examine whether testosterone moderates the influence of parental rejection on antisocial behavior in a sample of young adults.

Design/methodology/approach
The current study analyzed a sample of undergraduate students (N=322) to examine the interaction between testosterone and parental rejection in the prediction of antisocial behavior. Multivariate ordinary least squares (OLS) regression was used to explore this association.

Findings
Results from OLS regression models revealed that parental rejection and testosterone were independently associated with antisocial behavior and that the effect of parental rejection on antisocial behavior was stronger at higher levels of testosterone.

Originality/value
This current study is the first to examine how testosterone conditions the influence of parental rejection on antisocial behavior in young adults. Findings from the study add to the growing body of literature examining the interplay between biological and environmental factors.
Professional self-efficacy for responding to child abuse presentations
Authors: Fraser Jennifer Anne , Flemington Tara , Thi Ngoc Doan Diep , Hoang Van Minh Tu , Doan Binh Thi Le , Ha Tuan Manh 
Published: October 2018

Purpose
The purpose of this paper is to validate measures of professional self-efficacy for detecting and responding to child abuse and neglect presentations, and then evaluate a clinical training programme for health professionals in a tertiary-level hospital in Vietnam.

Design/methodology/approach
A prospective, cohort design was used and professional self-efficacy was measured immediately prior to, and shortly after, training 116 nurses and doctors in emergency settings. Longer-term follow-up was measured six months later.

Findings
Linear mixed modelling showed that there was a statistically significant improvement in efficacy expectations for both suspected and known cases of child abuse and neglect between the pre- and post-test measures at zero and six weeks. These improvements did not persist to the six-month follow-up.

Research limitations/implications
The training succeeded in improving detection and clinical response to child abuse and neglect presentations but not faith in the provision of ongoing support for children and families.

Practical implications
Practice change in emergency settings in Vietnam can be achieved using a sustainable theoretically driven training programme.

Social implications
Building the capacity of health professionals to respond to cases of child abuse and neglect relies on the strength of the community and support services within which the hospital is located.

Originality/value
Measures of self-efficacy expectations and outcome expectations for responding to child abuse and neglect presentations in emergency settings in Vietnam are now validated.
Globalization, role of institutions and economic performance in Indian economy
Authors: Sehrawat Madhu , Giri A.K. 
Published: October 2018

PurposeUsing time series data for the period 1982-2016, this study aims to explore the effect of globalization, institutional quality on economic performance for Indian economy by endogenizing financial development.Design/methodology/approachThe stationarity properties of the variables are tested by Saikkonen and Lütkepohl unit root test, and the co-integration test proposed by Bayer–Hanck (2013) is used to check the long- and short-run relationship among the variables. The robustness is established by autoregressive distributed lag approach (ARDL), and the Granger causality test is used to assess the causal relationship among the variables.FindingsThe empirical findings indicate the existence of the co-integrating relationship among the variables, and the ARDL estimates reveal that both globalization and institutional quality act as important key drivers for India’s economic performance. However, the institutional quality does not affect the short-run economic growth.Research limitations/implicationsThe study finds that institutional quality and globalization index are crucial to accelerate economic performance. Therefore, policy efforts should be focused on the improvement of these indicators by offering protection of property rights, reduction in government corruption, reducing political instability, price stability and stable macroeconomic environment. This study recommends that policy should be geared toward development of financial sector, promotion of financial integration, which will create the environment for the efficient allocation of credit.Originality/valueThis study provides empirical support for the proposition that both globalization and institutional quality matter for India’s emerging economic growth by taking account of the structural break.
Measuring the effects of service quality by using CARTER model towards customer satisfaction, trust and loyalty in Indonesian Islamic banking
Authors: Fauzi Abu Amar , Suryani Tatik 
Published: October 2018

PurposeThere are two primary objectives of the research. Firstly, the study aims to explore the service quality dimension of Indonesian Islamic banking using a CARTER model. Secondly, the study aims to examine the relationship of service quality towards customer satisfaction, trust and loyalty in Indonesian Islamic banking.Design/methodology/approachThe conceptual framework of the study will be examined using the PLS–SEM approach. Then, it will be examined using the 392 collected data from Indonesian Islamic banking customer in Surabaya.FindingsReliability becomes a key driver of customer satisfaction towards Indonesian Islamic banking. Then, customer loyalty will improve more significant if the Indonesian Islamic bank can firstly improve its customers trust.Research limitations/implicationsThe research results are questionable to represents Indonesia in general because all the sample of the research is Islamic banking customers in Surabaya, East Java Province.Practical implicationsUpdating with the newest technology in delivering integrated products or services will lead Indonesian Islamic banking satisfying its customer more. Then, Indonesia Islamic banking should develop the capability of human resources related to banking skills and understanding of Islamic principles to increase customer trust.Originality/valueThis research is essential in complementing the previous research regarding the level of contribution of compliance in Indonesia Islamic banking. Then, the research discusses how compliance becomes an essential part of service quality that could increase the market share of Indonesian Islamic banking by enhancing the level of customer trust.
Exploring consumer boycott intelligence towards Israel-related companies in Malaysia
Authors: Hamzah Hanizah , Mustafa Hasrina 
Published: October 2018

PurposeDrawing on the transtheoretical model (TTM) into the theory of planned behaviour (TPB) framework, this study aims to understand the factors affecting the intention of Malaysian consumers to boycott products and services from companies perceived to be supporting or funding Israel and identify specific TPB variables that are important at each stage of change.Design/methodology/approachData collected were based on an online survey among 177 respondents working in Malaysian conglomerates based in Kuala Lumpur.FindingsThe results show moderate intention to participate in the boycott among the respondents with attitude towards boycott, subjective norm and perceived behavioural control of boycott have significant relationship with intention to participate in the boycott towards Israel. The study also found significant linear increases of TPB constructs across the stages of change, which indicated significant influence of all TPB constructs at each stage of change.Originality/valueConsumer boycott is not unheard of in Malaysia, but empirical research in the area is still lacking. As markets expand, the consumers also evolve to become more knowledgeable and ethical in their consumption, sometimes choosing to boycott to coerce the companies or brands to be environmentally, ethically and socially responsible. Findings from this study are expected to benefit NGOs or associations that intend to develop more effective campaigns to encourage consumers to use boycott to drive social or ethical causes.