bluuebunny/crossref_metadata_2025_split huggingface dataset:
Developing a strategic performance scoring system for healthcare nonprofit organisations
Authors: Soysa Ishani Buddika , Jayamaha Nihal Palitha , Grigg Nigel Peter 
Published: November 2018

Purpose
Using the BSC as the starting point, the purpose of this paper is to present a theory on nonprofit performance management and describes how an overall performance index (OPI) was empirically developed to assess the strategic performance of a nonprofit organisation (NPO).

Design/methodology/approach
A conceptual model was developed from the literature. This was refined into a testable theoretical model using case studies. Thereafter, the theoretical model and an accompanying measurement model on OPI were validated using quantitative data (n=223) collected from a sample of healthcare NPOs in Australasia.

Findings
The measurement model was found to be a good fit to data. The model parameters (weights) pertaining to the OPI represent six PM dimensions (Mission; Strategy; Organisational Capabilities, Infrastructure and People Development; Financial Health; Processes; and Stakeholder Satisfaction) and 13 sub-dimensions. These parameters provide a tenable scoring system to assess the strategic performance of a NPO.

Research limitations/implications
The parameters (hence the scoring system) were estimated from data collected from a particular sector (healthcare) and a region (Australasia).

Practical implications
The findings can be used for comparative benchmarking (e.g. by managers and major donors) of NPOs, better governance and to initiate major performance improvement initiatives.

Originality/value
This study is the first empirical study that has been undertaken to develop an OPI for NPOs. The findings can be readily used by the practitioners.
An empirical study on relationships amongst success in benchmarking, success in Kaizen, people mindset and organizational dimensions
Authors: Goni Joklan I.C. , Tharia Fransisca , Suryo Nugroho 
Published: November 2018

Purpose
The purpose of this paper is to examine factors that most strongly influence success in benchmarking as attempted by Indonesian manufacturers and service companies. It investigates the impacts of success in Kaizen, people mindset and organizational dimensions with success in benchmarking.

Design/methodology/approach
A total of 100 questionnaires were distributed to senior managers at an 87 percent response rate.

Findings
This study reveals that success in benchmarking that companies undertake correlates positively with their success in Kaizen, people mindset and organizational dimensions.

Research limitations/implications
As an empirical study, this work has some limitations that need to be recognized. First, the sample only includes Indonesian companies. Second, as the small sample size resulted in only indicative outcome, more research is needed in this area. Furthermore, there may also have been other factors affecting success in benchmarking. It is, therefore, recommended that the framework be extended to include more variables such as information-technology competency, company status (being a single or group company) and to use other methodologies, such as multiple regression.

Practical implications
A company can achieve success in benchmarking through implementing success in kaizen, people mindset, formalization, centralization and integration. Industry-wise, formalization and centralization are the variables that impact the success in benchmarking significantly. For services companies, formalization and centralization is the significant variable affecting, whereas, for manufacturing companies success in Kaizen is the significant variable for success in benchmarking. Therefore, for services companies, having documented and implementation policies, regulations and procedures will influence success in benchmarking. The involvement of the top management, budgeting for every functions and unit performance evaluation will result in success in benchmarking. On the other hand, top management commitment and worker involvement are necessary to drive success in Kaizen in manufacturing companies.

Originality/value
Unlike most of the previous studies on a manufacturing company, this paper examines both manufacturing and services companies especially in Indonesia.
Automatic prediction of news intent for search queries
Authors: Zhang Xiaojuan , Han Shuguang , Lu Wei 
Published: November 2018

Purpose
The purpose of this paper is to predict news intent by exploring contextual and temporal features directly mined from a general search engine query log.

Design/methodology/approach
First, a ground-truth data set with correctly marked news and non-news queries was built. Second, a detailed analysis of the search goals and topics distribution of news/non-news queries was conducted. Third, three news features, that is, the relationship between entity and contextual words extended from query sessions, topical similarity among clicked results and temporal burst point were obtained. Finally, to understand the utilities of the new features and prior features, extensive prediction experiments on SogouQ (a Chinese search engine query log) were conducted.

Findings
News intent can be predicted with high accuracy by using the proposed contextual and temporal features, and the macro average F1 of classification is around 0.8677. Contextual features are more effective than temporal features. All the three new features are useful and significant in improving the accuracy of news intent prediction.

Originality/value
This paper provides a new and different perspective in recognizing queries with news intent without use of such large corpora as social media (e.g. Wikipedia, Twitter and blogs) and news data sets. The research will be helpful for general-purpose search engines to address search intents for news events. In addition, the authors believe that the approaches described here in this paper are general enough to apply to other verticals with dynamic content and interest, such as blog or financial data.
Understanding a shifting methodology
Authors: Whalen Elizabeth A. 
Published: November 2018

Purpose
While netnography was established to study virtual communities from the traditional ethnography methodology, over time it has evolved and moved away from standard ethnographic practices. The modifications are especially prevalent in hospitality and tourism research because of the nature of experiential and service-based goods. This gap has created exciting new opportunities for researchers. As netnography has matured into its own methodology, it has provided the opportunity for researchers to use netnography techniques or more traditional techniques by following ethnography methodologies. This paper aims to analyze the differences between these two methodologies within hospitality and tourism literature enabling researchers to choose the methodology that is most suited for their project.

Design/methodology/approach
This study reviews netnographic research in hospitality and tourism and compares current uses of netnography against traditional ethnographic methodologies.

Findings
There are four major differentiating points between netnography and ethnography: online community definitions, data collection methodologies, ethics in research and data analysis techniques.

Practical implications
In comparing ethnography and netnography in hospitality and tourism research, this analysis provides a foundation to evaluate the best use and best practices for these two distinct qualitative methodologies in the field. The study also provides references to how other hospitality and tourism researchers have used netnography.

Originality/value
Ethnographic principles grounded in the foundation of anthropological doctrines are important and distinct from netnography. The ability to use the diverse tools in the qualitative methods toolbox will help hospitality and tourism researchers understand the transforming marketplace.
Challenges and complexities of developing mentors’ practice: insights from new mentors
Authors: Gardiner Wendy , Weisling Nina 
Published: November 2018

PurposeInduction mentoring for early career teachers is a complex practice, requiring knowledge and skills distinct from teaching. However, more is known anecdotally than empirically about the challenges new mentors face and the type of support they need as they transition from teacher to induction mentor. The paper aims to discuss these issues.Design/methodology/approachThis qualitative study investigated how nine first-year mentors developed, conceptualized and enacted their mentoring practice by asking, what supports/inhibits new mentors’ professional learning and practice? Are there patterns of struggle/challenge that new mentors face? Primary data sources included three 45–60-minute structured, individual interviews across each mentor’s first year. Data analysis was inductive, involving open and axial coding.FindingsMentors struggled to navigate multiple complex relationships with administrators, teachers and students. The quality of these relationships impacted their sense of efficacy and mentoring ability. Despite receiving what mentors perceived as effective professional development (PD), all mentors found it difficult to apply knowledge in practice. Mentors also experienced a steep and varied learning curve and identified supports that enhanced their knowledge and situated application of new teacher-centered mentoring.Originality/valueDespite increases in mentoring programs, there is a lack of research addressing new mentors’ needs and development. This study makes a contribution by identifying new mentors’ needs and challenges and by providing recommendations for situated, responsive, and ongoing PD.
Does culture affect the relationships among utilitarian and non-utilitarian values, satisfaction and loyalty to shopping centres? Evidence from two Maghreb countries
Authors: Djelassi Souad , Godefroit-Winkel Delphine , Diallo Mbaye Fall 
Published: November 2018

Purpose
The purpose of this paper is to investigate the factors influencing customer loyalty to shopping centres across different emerging countries. Specifically, it seeks to determine how the cultural context moderates the direct effects of shopping centre perceived value and customer satisfaction on customer loyalty.

Design/methodology/approach
A shopping centre-intercept survey was conducted among 244 consumers in Morocco and 203 consumers in Tunisia. The proposed model was analysed using partial least squares path modelling.

Findings
The results demonstrate the impacts of perceived utilitarian and non-utilitarian value on customer satisfaction with a shopping centre, both moderated by the cultural context. Specifically, utilitarian, hedonic and relaxation values exert stronger influences on satisfaction in Tunisia than in Morocco; but socialisation value has a stronger impact on it in Morocco than in Tunisia. The influences of value dimensions on customer loyalty to the shopping centre do not vary between Tunisia and Morocco.

Practical implications
With these results shopping centre developers and retailers can develop more efficient strategies to target Maghreb emerging countries. For example, they should focus on factors that may increase the utilitarian, hedonic and relaxation values offered by shopping centres in Tunisia but address factors that facilitate socialisation value in Morocco.

Originality/value
By using a cross-culture perspective, this paper extends and enriches knowledge on shopping centre patronage in Maghreb countries. Also, it considers two non-utilitarian values (socialisation and relaxation), which are relevant in Maghreb countries.
The Schumpeterian shock at General Motors in the 1920’s
Authors: Norton Seth W. 
Published: November 2018

Purpose
The purpose of this paper is to examine the link between Joseph Schumpeter’s economics and the rise of General Motors (GM).

Design/methodology/approach
The paper uses regression analysis and time series analysis of market synchronization.

Findings
There is a strong link between GM rise to dominance of the domestic automobile industry and nuanced features of Schumpeterian economics.

Research limitations/implications
The paper furthers the examination of the role of information economics on marketing channel performance.

Practical implications
Information helps in production decisions by synchronizing production with consumer demand.

Social implications
Economic efficiency enhances the human welfare for better forecasting, lower inventories and greater profits.

Originality/value
This topic has been explored before but methodology used in this paper is innovative. The paper uses Granger causality.
From process flows to benchmark in an accident and emergency hospital with PERT approach
Authors: Ahmed Shamsuddin , Mohammed Addas F. 
Published: November 2018

PurposeAccident emergency hospital (AEH) services require cohesive, collective, uninterrupted streamlined medical diagnostic and satisfactory patient care. Medical service efficiency in AEHs is difficult to quantify due to the clinical complexity involved in treatment involving various units, patient conditions, changes in contemporary medical practices and technological developments. This paper aims to show how to measure efficiency by eliminating waste in AEH system, identify service failure points, identify benchmark medical services, identify patient throughput time and measure treatment time when AEH services are nonstandard. The applications shown in this paper are distinct in particular; we the authors use nontraditional and systems engineering approach to collect data as the traditional data collection is difficult in real-time AEHs.Design/methodology/approachThe authors show in this study how to measure overall patient treatment time from admission to discharge. Project evaluation and review technique (PERT) captures the inconsistencies involved in measuring treatment time, including measures of variability. The irregular treatment time and complexity involved in the emergency health-care services are usual. The research methodology illustrates how the time function map and service blueprint can improve value-added time in AEHs and benchmark services between similar AEHs.FindingsThe inconsistency in treatment time between AEH in public and private hospital is found to be in ratio of 1:20. The private hospital suggests variety of treatments and long stays for recovery. The PERT computations show that the average time a patient remains in a government AEH is about 10 days. The standard deviation of the AEH treatment time is about 0.043 per cent of the expected patient care time. The inconsistency is not significant as compared to the expected value. In 89.64 per cent of the cases, a patient may be discharged in less than 10 days’ time. The patient on average is discharged in 13 days in a private hospital.Originality/valueThe patient treatment time of an AEH is evaluated with PERT project management approach to account for inconsistencies in treatment time. This research makes new contributions in benchmarking AEH throughput time, identify medical service failure points with service blueprint, measure the efficiency with time function map and collect patient data with nontraditional methods. The inherent inconsistencies in a clinical process are identified by PERT analysis with the variance as a characteristic of the treatment time. Improvement of variability implies cost reduction in AEH system.
Effect of green tea consumption on the metabolic syndrome indices in women: a clinical trial study
Authors: Mortazavi Fatemehbanoo , Paknahad Zamzam , Hasanzadeh Akbar 
Published: November 2018

PurposeMetabolic syndrome (MetS) is a complex disorder that exacerbates the risk of cardiovascular disease and diabetes mellitus; some studies have indicated the beneficial effects of green tea on human health. The purpose of this study is to investigate the effects of green tea consumption on the MetS indicators in women.Design/methodology/approachA randomized clinical trial was carried out on 70 eligible women with confirmed diagnosis of MetS who visited Shabani Diabetes Clinic (Isfahan, Iran). Participants were randomly divided into two groups. Participants in the Green Tea Group were asked to consume three 200 cc of green tea in the morning, at noon and at night for eight weeks, while people in the control group were asked to take identical amount of lukewarm water at the same schedule. Anthropometric indicators, blood pressure, blood sugar, lipid profile, diet and physical activity were assessed at the beginning and the end of the study.FindingsAn independentt-test showed that weight (p =0.001), body mass index (p =0.001), waist circumference (p< 0.001) and waist–hip ratio (p =0.02), systolic blood pressure (p =0.04), fasting blood glucose (p =0.01) and low density lipoprotein (p =0.03) changed significantly more in the Green Tea Group than in the control group; but no such inter-group difference was observed in diastolic blood pressure, triglyceride, total cholesterol and high density lipoprotein (HDL) values (p> 0.05).Originality/valueRegular consumption of green tea for eight weeks significantly improved anthropometric indices, blood pressure, blood sugar and lipid profile in women with MetS. Therefore, this beverage can serve as part of an effective dietary strategy to control MetS.
Waiting time in public hospitals: case study of total joint replacement in Hong Kong
Authors: Tsui Yee-man , Fong Ben Y.F. 
Published: November 2018

Purpose
The purpose of this paper is to review the causes of long waiting time in Hong Kong public hospitals and to suggest solutions in the service, organisational, systems, financial and policy perspectives.

Design/methodology/approach
The paper is a review of waiting time of public hospital services. Total joint replacement, which is one of the elective surgeries in public hospitals, is presented as a case study.

Findings
The average waiting time of semi-urgent and non-urgent patients in the accident and emergency departments of public hospitals is two hours, and that of specialist outpatient (SOP) clinics is from 1 to 144 weeks. For total joint replacement, it is from 36 to 110 months. Measures like Government subsidisation programme for the replacement surgery and employing adequate physiotherapists, Chinese medicine practitioners, clinical psychologists and nurses to reduce the waiting time are suggested. Issues concerning the healthcare system of Hong Kong, such as structural reform, service delivery model, primary care, quality and process management, and policy reviews, are also discussed.

Originality/value
The ‬over-reliance of public services has resulted in long waiting time in public hospitals in Hong Kong, particularly in the emergency services and SOP clinics. However, the consequences of long waiting period for surgical operations, though much less discussed by the media and public, can be potentially detrimental to the patients and families, and may result in more burdens to the already stretched public hospitals‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬.
Operationalising resilience in tropical agricultural value chains
Authors: Aboah Joshua , Wilson Mark M.J. , Rich Karl M. , Lyne Michael C. 
Published: November 2018

PurposeThe analysis of the concept of resilience in supply chain management studies mostly focuses on the downstream side of the value chain and tacitly assumes an unlimited supply of raw materials. This assumption is unreasonable for agricultural value chains, as upstream disruptions clearly have a material impact on the availability of raw materials, and indeed, are a common source of supply problems. This paper aims to present a framework for the operationalisation of the concept of socioecological resilience in agricultural value chains that incorporates upstream activities.Design/methodology/approachA citation network analysis was adopted to review articles. A conceptual framework is then advanced to identify elements of resilience and indicators relevant to tropical agricultural value chains.FindingsThere are limited studies that assess resilience in the food chain context. Flexibility, collaboration, adaptability and resourcefulness are key elements for assessing resilience at the individual chain actor level. However, the paper argues that adaptability is the relevant element for the assessment of resilience at an aggregate food system level because it considers the alteration of a system’s state of resilience.Practical implicationsThe proposed framework and propositions accommodate stakeholder interactions in the value chain and could serve as a tool to guide the assessment of resilience in agricultural value chains.Originality/valueThis paper is one of the few to extend resilience to cover the socioecological interaction aspects for supply chains that yield the raw materials needed for continuity in channel-wide value creation processes.
A hyper‐arid environment shapes an inverse pattern of the fast–slow plant economics spectrum for above‐, but not below‐ground resource acquisition strategies
Authors: Carvajal Danny E. , Loayza Andrea P. , Rios Rodrigo S. , Delpiano Cristián A. , Squeo Francisco A. 
Published: November 2018

Abstract

The fast–slow plant economics spectrum predicts that because of evolutionary and biophysical constraints, different plant organs must be coordinated to converge in a unique ecological strategy within a continuum that shifts from fast to slow resource acquisition and conservation. Therefore, along a gradient of aridity, taxa with different strategies will be expected to be successful because selection pressures for slow resource acquisition become stronger as the environment becomes drier. In extremely arid and seasonal environments, however, a slow strategy may become disadvantageous because slow traits are costly to maintain. Additionally, as the availability of water decreases, selection pressures increase, reducing the variation in ecological strategies.

Using shrub assemblages along an aridity gradient in the Atacama Desert, we test the hypothesis that selection pressures imposed by hyper‐aridity act simultaneously on the variation and coordination of trait attributes, leading to an inverse pattern in the fast–slow plant economics spectrum, where strategies shift from slow to fast as the environment becomes drier.

We established 20–22 plots at each of four sites along the gradient to estimate plant community structure and functional variation. For all species recorded, we quantified a set of leaf, stem, and root traits.

Results revealed an inverse pattern of the fast–slow economics spectrum for leaf and stem traits, but not for root traits; that is, as aridity further increased, above‐ground traits exhibited a shift from a slow to a fast strategy with some level of coordination. Below‐ground traits, however, did not shift accordingly with our prediction, rather they showed more complex pattern of shift and coordination with above‐ground traits along the gradient. We also found that trait variation showed an idiosyncratic pattern of variation along the gradient, indicating that ecological strategies are driven by local processes within sites.

Synthesis. Our results increase our understanding of the fast–slow plant economics spectrum by showing that environmental gradients, as well as local process can simultaneously shape different below‐ and above‐ground resource acquisition strategies in extremely poor resource environments.