bluuebunny/crossref_metadata_2025_split huggingface dataset:
The influences of relational benefits on repurchase intention in service contexts: the roles of gratitude, trust and commitment
Authors: Chou Shihyu , Chen Chi-Wen 
Published: April 2018

PurposeThe purpose of this study is to develop and examine an integrated mediating model that contains relationship benefits as the relationship antecedents; trust, relationship commitment and gratitude as mediators; and repurchase intention as the relationship consequence in a service business context.Design/methodology/approachThe study recruited 253 respondents to test the proposed model. A partial-least-square-based structural equation modeling was adopted to evaluate the measurement of research constructs and test the research hypotheses that underpinned a proposed conceptual model.FindingsThe results show that confidence benefits increase trust more than social and special treatment benefits; social benefits have the most influence on relationship commitment; and special treatment benefits most greatly enhance feelings of gratitude. Thus, depending on the improvement objectives, marketers can accordingly choose the proper relationship benefits as a primary approach. Furthermore, both the direct and indirect effects of confidence benefits and social benefits on repurchase intention were significant.Research limitations/implicationsThe main limitation of this study is that all research variables were measured at a static point rather than as they were developing. Ignorance of the temporal sequence may incur the concern of possible spurious causal relationship inferences.Practical implicationsThe study’s findings offer several important implications for service providers, which, in this study, were separated into high (e.g. such as hairdressing, beauty and massage) and low personal contact service groups (e.g. telecommunications and equipment maintenance). First, social benefits are more effective at increasing gratitude in the low personal contact service group, and at boosting trust in the high-contact group. Second, special treatment benefits increase gratitude much more in the high-contact group than in the low personal contact group. Third, gratitude has a much stronger effect on repurchase intention in the high personal contact group than in the low-contact group.Originality/valueThe interactions among relationship benefits, mediators (i.e. trust and relationship commitment) and outcomes remain unclear. Although the importance of gratitude as a mediator in relationship marketing (RM) has been shown, little research has examined how relational benefits influence repurchase intention through the combined mediating effects of commitment, trust and gratitude. Therefore, this study advances RM theory by examining the degree of additional explaining power that gratitude contributes to the commitment–trust model. The study also makes a practical contribution by building a research model to understand the nature of mediating roles played by relationship commitment, trust and gratitude in the service industry.
Governance mechanisms and total relationship value: the interaction effect of information sharing
Authors: Luu Ngoc , Cadeaux Jack , Ngo Liem Viet 
Published: April 2018

PurposeThe purposes of this study are to examine how contractual and relational governance mechanisms influence total value created in a buyer–supplier relationship and to investigate how supplier’s information sharing and information sharing asymmetry between two exchange parties differentially moderate these associations.Design/methodology/approachThe study is conducted with a sample of 110 buyer–supplier matched dyads in various industries in Vietnam.FindingsThis study confirms that contractual governance and relational governance have curvilinear effects on total relationship value. Governance mechanisms have distinct interactions with supplier’s information sharing and information sharing asymmetry to influence total relationship value.Research limitations/implicationsFuture study could expand the sample to various countries to investigate the role of cultural factors in the effects of contractual and relational governance.Practical implicationsThis study draws implications for supplying managers about how to govern a relationship with a buying firm with which they are sharing information. It also provides implications about how to use contractual and relational governance to control the effects of supplier’s information sharing and information sharing asymmetry, on total relationship value.Originality/valueThis study extends the information sharing literature by looking into the effect of supplier’s information sharing on both parties’ relationship value. It contributes to the governance literature by investigating curvilinear effects of contractual and relational governance on relationship performance.
From external information to marketing innovation: the mediating role of product and organizational innovation
Authors: Ramirez F. Javier , Parra-Requena Gloria , Ruiz-Ortega Maria J. , Garcia-Villaverde Pedro M. 
Published: April 2018

PurposeThis paper aims to further understand how firms transform external information into marketing innovation. The specific aim is to analyse the mediating role of product innovation and organizational innovation in the relationship between external information and marketing innovation.Design/methodology/approachThe study builds on the 2012 database Technological Innovation Panel (PITEC) with a sample of 994 manufacturing firms. The data are analysed using partial least squares structural equation modelling (PLS-SEM).FindingsThe results show how external information obtained about relationships with suppliers, customers and competitors leads to marketing innovation. The study demonstrates the mediating effects of product innovation and organizational innovation on the relationship between external information and marketing innovation.Practical implicationsFirms should utilize external information flows to innovate in both their products and organization as a prerequisite to marketing innovation.Originality/valueThis paper provides linkages between perspectives of networks, innovation and marketing to better understand the background of the least studied dimension of innovation – marketing innovation. The main contribution is to explain how firms use external information to achieve marketing innovation through product and organizational innovation.
Democracy, information, and libraries in a time of post-truth discourse
Authors: Lor Peter Johan 
Published: April 2018

Purpose
To serve their clients in a time of post-truth discourse and fake news, librarians need to understand the post-truth phenomenon. The purpose of this paper is to examine it, what is being done in response to it, and specifically what libraries can do.

Design/methodology/approach
Recent literature on the post-truth phenomenon was examined. Traditional assumptions about the role of libraries in promoting democracy were questioned and an alternative view was put forward. Libraries’ responses to the post-truth phenomenon were examined and critically discussed.

Findings
Traditional assumptions about the role of libraries and information and democracy are outdated. The susceptibility of people to false beliefs and the persistence of these beliefs in spite of corrective information, is the product of many factors, including the evolving media ecosystem and psychosocial processes which are the subject of ongoing empirical research. It not primarily an information or knowledge deficit, hence there are no simple antidotes to fake news. Libraries need to rethink their responses.

Research limitations/implications
The paper deals with very recent developments and relies heavily on informal online resources.

Practical implications
Relevant library activities are examined and suggestions are made for developing appropriate library responses.

Originality/value
At the time of writing this was the first attempt in the library management literature to engage in a systematic and thoughtful manner with the literature on the post-truth phenomenon.
Democracy and libraries: symbol or symbiosis?
Authors: Byrne Alex 
Published: April 2018

PurposeLibraries are frequently claimed to be essential to the functioning of a democratic society and to be symbols of intellectual freedom. The purpose of this paper is to explore the relationship between libraries, public libraries in particular, and democracy.Design/methodology/approachData from the Democracy Index produced by the Economist Intelligence Unit and the International Federation of Library Associations and Institutions World Library Map are analysed to test the claimed symbiotic relationship between libraries and democracy.FindingsThe findings confirm that there is an identifiable symbiotic relationship between libraries and democracy as claimed, at least for public libraries, and considers some implications of that finding.Originality/valueFirst analysis of worldwide data to test this hypothesis.
Organizational motivation, employee job satisfaction and organizational performance
Authors: Pang Kelvin , Lu Chin-Shan 
Published: April 2018

Purpose
The purpose of this study is to evaluate the effect of motivation on job satisfaction and organizational performance in the context of container shipping companies in Taiwan. Four motivation dimensions were identified based on an exploratory factor analysis, including remuneration, job achievement, job security and job environment. In addition, five job satisfaction dimensions were identified, namely: job policy, job autonomy, job workload, job performance and job status. Organizational performance dimensions included financial and non-financial performance.

Design/methodology/approach
Factor analysis was used to summarize a large number of motivation, job satisfaction and organizational performance attributes to identify the crucial factors. Reliability tests based on Cronbach’s alpha and corrected item-total correlation coefficients was used to test the internal consistency of questionnaire responses. ANOVA tests were subsequently used to test for differences in respondents’ perception of these factors according to selected demographics. Finally, a multiple regression model analysis was conducted to examine the relationships between motivation, job satisfaction and organizational performance.

Findings
Results indicated that remuneration and job performance had a positive effect on financial performance dimensions such as return on assets, turnover growth rate and profitability while job environment and job autonomy had a positive effect on non-financial performance dimensions, such as customer service, employee productivity and service quality.

Originality/value
This study has drawn attention to the importance of the relationships between motivation, job satisfaction and organizational performance in the container shipping context. The findings have significant implications for researchers and shipping practitioners. Despite the existence of research on the inter-relationships between motivation, job satisfaction and organizational performance in other disciplines, no empirical study was discussed in previous shipping or transportation-related research.
Prioritizing operational risks in container shipping systems by using cognitive assessment technique
Authors: Nguyen Son , Wang HaiYan 
Published: April 2018

Purpose
This paper aims to propose a technique based on cognitive assessments to quantify identified operational risks from the perspective of container shipping or logistics system administrators. The results derived from the risk quantification could be used to prioritize risks as well as support the decision-making process in risk prevention and mitigation.

Design/methodology/approach
This paper identified container shipping operational risks (CSORs) from a logistics perspective. A multivariate risk evaluation mechanism by fuzzy rules Bayesian network (FRBN) was established. An improved two-level parameter set based on the failure mode and effects analysis (FMEA) was used to support the input extraction process. By feeding cognitive assessments into the model, the identified risks are evaluated based on their utility values. An illustration example and a sensitivity analysis were carried out to justify and validate the proposed model.

Findings
The highest positions in the prioritized list of CSORs in the case study are dominated by risks in the physical flow with the first three are piracy and terrorism, force majeure and port congestion. The results derived from the case study with the satisfaction of all pre-defined axioms proved the feasibility and illustrated the functionality of the proposed risk assessment and prioritization technique.

Originality/value
Controlling risk is irrefutably a significant issue of container shipping and logistics management because of the inconsistency of risk definitions and the involvement of uncertainties. The proposed risk evaluation mechanism and the identified list of CSORs could be beneficial in system management, decision-making and reliability performance.
Dark open innovation in a criminal organizational context: the case of Madoff’s Ponzi fraud
Authors: Manning Paul , Stokes Peter John , Visser Max , Rowland Caroline , Tarba Shlomo Yedida 
Published: April 2018

PurposeThe purpose of this paper is to investigate the processes of open innovation in the context of a fraudulent organization and, using the infamous Bernie L. Madoff Investment Securities fraud case, introduces and elaborates upon the concept of dark open innovation. The paper’s conceptual framework is drawn from social capital theory, which is grounded on the socio-economics of Bourdieu, Coleman and Putnam and is employed in order to make sense of the processes that occur within dark open innovation.Design/methodology/approachGiven the self-evident access issues, this paper is necessarily based on archival and secondary sources taken from the court records ofMadoff v. New York– including victim impact statements, the defendant’s Plea Allocution, and academic and journalistic commentaries – which enable the identification of the processes involved in dark open innovation. Significantly, this paper also represents an important inter-disciplinary collaboration between academic scholars variously informed by business and history subject domains.FindingsAlthough almost invariably cast as a positive process, innovation can also be evidenced as a negative or dark force. This is particularly relevant in open innovation contexts, which often call for the creation of extended trust and close relationships. This paper outlines a case of dark open innovation.Research limitations/implicationsA key implication of this study is that organizational innovation is not automatically synonymous with human flourishing or progress. This paper challenges the automatic assumption of innovation being positive and introduces the notion of dark open innovation. Although this is accomplished by means of an in-depth single case, the findings have the potential to resonate in a wide spectrum of situations.Practical implicationsInnovation is a concept that applies across a range of organization and management domains. Criminals also innovate; thus, the paper provides valuable insights into the organizational innovation processes especially involved in relation to dark open innovation contexts.Social implicationsIt is important to develop and fully understand the possible wider meanings of innovation and also to recognize that innovation – particularly dark open innovation – does not always create progress. The Caveat Emptor warning is still relevant.Originality/valueThe paper introduces the novel notion of dark open innovation.
Guanxi deviant behaviour in the Chinese cultural context
Authors: Guo Wenchen , Sun Shaosheng , Dai Rong 
Published: April 2018

PurposeThe purpose of this paper is to define the concept of guanxi deviant behaviour (GDB) initially on the basis of a theoretical study of guanxi, guanxi behaviour and workplace deviant behaviour and to analyse the influence of GDB and the relationship between GDB and counterproductive work behaviour.Design/methodology/approachThis study collects interview data from 30 enterprise executives, summarises relevant literature from four major databases (two in English and two in Chinese) and applies a grounded theory methodology to refine and further define the core category of GDB, and the main category is interpreted and validated using triangulation.FindingsThe three dimensions of GDB are guanxi bribery behaviour, irregular connected transaction behaviour and guanxi allied behaviour. There are links amongst the three dimensions, no dimension has an independent existence and that is not the end of the GDB issue. Generally, the occurrence of a kind of GDB can be construed to be a preparation for the implementation of another kind, and the latter is the real purpose of the perpetrators.Social implicationsThis paper is expected to attract the attention of managers and improve the ability of recognising, preventing and punishing GDB.Originality/valueThis study not only enriches organisational behaviour theory but also enhances the awareness of, and insights into, the negative effects of guanxi.
Mental Health Service Utilization before and after Receipt of a Service‐Connected Disability Award for PTSD: Findings from a National Sample
Authors: Sripada Rebecca K. , Hannemann Claire M. , Schnurr Paula P. , Marx Brian P. , Pollack Stacey J. , McCarthy John F. 
Published: April 2018

ObjectiveTo determine patterns of mental health service use before and after VA disability compensation awards for posttraumatic stress disorder (PTSD).Data SourcesA 10 percent random sample of VHA‐enrolled Veterans with new or increased PTSD service connection between 2012 and 2014 (n = 22,249).Study DesignWe used latent trajectory analysis to identify utilization patterns and multinomial logistic regression to assess associations between Veteran characteristics and trajectory membership.Data Extraction MethodsWe assessed receipt of VHA mental health encounters in each of the 52 weeks prior to and following PTSD disability rating or rating increase.Principal FindingsThe best fitting model had five groups: No Use (36.6 percent), Low Use (37.7 percent), Increasing Use (9.4 percent), Decreasing Use (11.2 percent), and High Use (5.1 percent). Adjusting for demographic characteristics and compared with the No Use group, Veterans in the other groups were more likely to reside closer to a VHA facility, receive a higher PTSD disability rating, and screen positive for military sexual trauma.ConclusionsService use remained stable (80 percent) or increased (9 percent) for the vast majority of Veterans. Service utilization declined for only 11 percent. Data did not indicate substantial service discontinuation following rating. Low VHA service utilization suggests opportunities to enhance outreach for Veterans with PTSD‐related disability benefits.
Heritability estimates from genomewide relatedness matrices in wild populations: Application to a passerine, using a small sample size
Authors: Perrier C. , Delahaie B. , Charmantier A. 
Published: April 2018

AbstractGenomic developments have empowered the investigation of heritability in wild populations directly from genomewide relatedness matrices (GRM). Such GRM‐based approaches can in particular be used to improve or substitute approaches based on social pedigree (PED‐social). However, measuring heritability from GRM in the wild has not been widely applied yet, especially using small samples and in nonmodel species. Here, we estimated heritability for four quantitative traits (tarsus length, wing length, bill length and body mass), using PED‐social, a pedigree corrected by genetic data (PED‐corrected) and a GRM from a small sample (n = 494) of blue tits from natural populations in Corsica genotyped at nearly 50,000 filtered SNPs derived from RAD‐seq. We also measured genetic correlations among traits, and we performed chromosome partitioning. Heritability estimates were slightly higher when using GRM compared to PED‐social, and PED‐corrected yielded intermediate values, suggesting a minor underestimation of heritability in PED‐social due to incorrect pedigree links, including extra‐pair paternity, and to lower information content than the GRM. Genetic correlations among traits were similar between PED‐social and GRM but credible intervals were very large in both cases, suggesting a lack of power for this small data set. Although a positive linear relationship was found between the number of genes per chromosome and the chromosome heritability for tarsus length, chromosome partitioning similarly showed a lack of power for the three other traits. We discuss the usefulness and limitations of the quantitative genetic inferences based on genomic data in small samples from wild populations.
CLADES: A classification‐based machine learning method for species delimitation from population genetic data
Authors: Pei Jingwen , Chu Chong , Li Xin , Lu Bin , Wu Yufeng 
Published: April 2018

AbstractSpecies are considered to be the basic unit of ecological and evolutionary studies. As multilocus genomic data are increasingly available, there have been considerable interests in the use of DNA sequence data to delimit species. In this study, we show that machine learning can be used for species delimitation. Our method treats the species delimitation problem as a classification problem for identifying the category of a new observation on the basis of training data. Extensive simulation is first conducted over a broad range of evolutionary parameters for training purposes. Each pair of known populations is combined to form training samples with a label of “same species” or “different species”. We use support vector machine (SVM) to train a classifier using a set of summary statistics computed from training samples as features. The trained classifier can classify a test sample to two outcomes: “same species” or “different species”. Given multilocus genomic data of multiple related organisms or populations, our method (called CLADES) performs species delimitation by first classifying pairs of populations. CLADES then delimits species by maximizing the likelihood of species assignment for multiple populations. CLADES is evaluated through extensive simulation and also tested on real genetic data. We show that CLADES is both accurate and efficient for species delimitation when compared with existing methods. CLADES can be useful especially when existing methods have difficulty in delimitation, for example with short species divergence time and gene flow.
Brexit and the UK‐Africa Caribbean and Pacific Aid Relationship
Authors: Price Sophia 
Published: April 2018

AbstractDebates about Brexit draw on powerful discursive mechanisms that have important implications for the UK–Africa, Caribbean and Pacific aid relationship. Some of these narratives can be characterized in the following ways: first, that Brexit is an opportunity to recreate a Global Britain after a period of EU membership that saw the UK neglect its former partners, particularly the Commonwealth. Second, the costs of EU membership are profligate and these funds could be better utilized by the national government. Third the Brexit ‘divorce bill’ is a penalty exacted by the EU for the UK's decision to leave. This article explores these claims via the EU‐ACP relationship, and proposes three counter arguments. First, the discourse of ‘neglect’ overlooks the external relationships the UK has maintained through EU membership. Second, these relationships have provided ‘value for money’ for the UK. Third, these contributions represent a significant proportion of the Brexit ‘divorce bill’ and are on‐going financial commitments that the UK was central in establishing. The article then reviews the potential impact of Brexit on UK aid, arguing that rather than reinvigorating Global Britain Brexit threatens to undermine the UK's position in global development, current levels of aid and longstanding commitments to eradicate poverty.