bluuebunny/crossref_metadata_2025_split huggingface dataset:
Enhancing brand equity through emotions and experience: the banking sector
Authors: Loureiro Sandra Maria Correia , Sarmento Eduardo Moraes 
Published: June 2018

Purpose
The banking sector is devoted to attracting Generation Y customers with their particular tastes and interests. The purpose of this paper is to explore for the first time how bank experience influences emotions and perception of brand equity. Using the stimulus–organism–response (S–O–R) framework, the authors consider the perception of brand equity as the outcome.

Design/methodology/approach
A panel based on the method of Walsh and Beatty (2007) with completed and usable questionnaires was used to test the proposed model. The authors selected a sample of 211 respondents. After eliminating some inconsistencies, a final data sample consisted of 205 usable survey participants (male: 58 percent; female: 42 percent).

Findings
Executional excellence, staff engagement and value for money are the most relevant indicators in shaping the overall bank experience. Pleasure is the positive emotion that most enhances the perception of brand equity.

Originality/value
This study extends the S–O–R model by employing dimensions of experience as stimuli and brand equity as response. The study demonstrates the role of emotions (particularly pleasure) in enhancing brand equity among individuals from the Generation Y.
What policyholder and contract features determine the evolution of non-life insurance customer relationships?
Authors: Staudt Yves , Wagner Joël 
Published: June 2018

Purpose
Over the last decade, technological and social trends have significantly influenced the relationship between customers and insurers. New buying patterns, price comparison platforms and the usage of different interaction channels driving single-product purchases and impacting lapses have influenced insurers’ customer portfolios and development. The purpose of this paper is to study the features driving the customer relationship along three areas, namely, customer acquisition, development and retention.

Design/methodology/approach
After defining 14 related hypotheses, the authors use econometric analyses to quantitatively support these hypotheses in the three areas of interest. The authors build on a large-scale longitudinal data set from a Swiss insurance company covering the period from 2005 to 2014 and including 2,757,000 customer-years. The data comprise information on private customers, their contract history, including coverage and losses and the channels used for buying insurance. This analysis focuses on the two most common non-life insurance products, namely, household/liability and car insurance.

Findings
The authors provide descriptive statistics and results from econometric analyses to determine the significant features and patterns affecting customer development and retention. Among the main results, the authors underline the significant influence on cross-selling given by the customer’s age and the interaction channel. Customers from rural regions are more loyal and likely to conduct cross-buying when compared to their peers from urban regions. Car insurance holders are more likely to lapse than household/liability insurance clients. Finally, while newly acquired customers tend to buy only a single product, the authors show the importance of cross-selling for retaining customers. In fact, customer retention is positively influenced by the number of products hold.

Research limitations/implications
This work is relevant for academics and practitioners alike, adding a quantitative basis to the understanding of managing customer relationships and for the development of further prospective models. Further work could investigate or add products, extend the study to other companies and focus on customer development with time.

Originality/value
This study explores a large-scale longitudinal data set. The analyses of customer acquisition, development and retention can support insurers to construct their own models for customer relationship management.
Sustainable refurbishment for school buildings: a literature review
Authors: Le An Thi Hoai , Park Kenneth Sungho , Domingo Niluka , Rasheed Eziaku , Mithraratne Nalanie 
Published: June 2018

Purpose
Any building refurbishment is challenging and school buildings offer no exception. They are increasingly in need of refurbishment due to their age and evolving teaching and learning. The purpose of this paper is to present an overview of literature on sustainable refurbishment so as to identify key lessons from selected successful refurbishment projects. The review findings are expected to contribute to the development of refurbishment plans in an effective and innovative manner that should extend building’s service life, focus on resource efficiency, and comfort their users. It will also contribute to knowledge base of refurbishment and suggest future directions for research.

Design/methodology/approach
The paper has undertaken a literature review on the sustainability assessment of buildings and frameworks for sustainable refurbishment. Besides, the work also provides a review of recent successful refurbishment projects to collect and structure systems experiences which can be adopted in developing a sustainable refurbishment strategy for school buildings.

Findings
Findings include three groups of lessons in terms of reasons, process and barriers in the selected refurbishment projects that assist stakeholders to prepare a suitable refurbishment plan for their school buildings. The potential of 3D scanners and BIM applications in the refurbishment process will also be reviewed in order to develop a proposed framework of 3D scanner vs BIM for the refurbishment process. Recommendations highlight the role of a national strategy as a driving factor for applying the advantages of information technology to enhance optimal solution selection processes to get better and more sustainable results.

Originality/value
The conceptual framework for 3D scanner and BIM applications within sustainable refurbishment for school buildings is currently under researched, and the findings aimed to address such a gap when considering 3D scanners and BIM applications in the refurbishment process.
Measuring the experience of off-price fashion shopping: scale development and validation
Authors: Mortimer Gary , Fazel-e-Hasan Syed Muhammad , O’Donnell Kathleen A. , Strebel Judi 
Published: June 2018

Purpose
Off-price fashion retailers are expected to dominate the retail sector over the next five years. Surprisingly, selling excess designer labels, in what some describe as a disorganized manner, appeals to certain shoppers who enjoy the “thrill of the hunt.” Recent research conceptualized consumers, whose motivation for, and outcomes from, fashion shopping set them apart from previously reported shopper types. Referred to as “Sport Shoppers,” they view fashion shopping as an achievement domain. The purpose of this paper is to quantify such shoppers through the development of a valid psychometric scale.

Design/methodology/approach
Four studies, comprising depth interviews and online surveys, across two countries were employed to develop a three-dimensional scale of the sport shopping experience. Factor analyses and structural equation modeling were used to analyze and test a theoretically hypothesized model.

Findings
Study 1 generated items aligned to the three theoretical dimensions of the sport shopping experience. Study 2 confirmed reliability and factor structure of the psychometric scale. Study 3 provides evidence of convergent and discriminant validity with previous shopper types. Finally, Study 4 demonstrates nomological validity through a theoretically hypothesized model of the sport shopping experience.

Originality/value
This is the first study to employ achievement goal theory in a consumer behavior context to delineate an emergent shopper type. The developed scale is the most comprehensive, multi-dimensional measure of the experience of this new consumer type. As such, it represents a valuable contribution to fashion retail and consumer behavior literature. The scale enables practitioners to quantify target markets and identify relationships to other factors, such as overall satisfaction and brand repurchase intentions.
A study of Canadian female baby boomers
Authors: Rahman Osmud , Yu Hong 
Published: June 2018

PurposeThe purpose of this paper is to gain an understanding of baby boomers’ physiological and psychological needs through clothing consumption.Design/methodology/approachA qualitative research approach was employed for this study. Data were collected from two generational segments: early baby boomers (1946–1954), and late baby boomers (1955–1964). In total, 13 informants aged from 53 to 71 years were participated in this study. Content analysis and interpretive approach were used for data analysis.FindingsAccording to the findings, there are several reasons why the baby boomers shopped for clothing, including a way of stress relief or retail therapy, wardrobe update, replacement of worn-out garments, attractiveness of clothing styles and convenience. Style, fit, comfort and colour were the four most important product evaluative cues. Other than product cues, age appropriateness is an important factor for clothing consumption. Many informants were disappointed with their current body type, shopping experience and the industry offers.Practical implicationsAge-appropriate clothing can give wearers greater self-assurance/-gratification. If fashion designers create their products based on the baby boomers’ cognitive age, it would probably increase their customers’ acceptance and satisfaction.Originality/valueThe rapid growth of the aging population is a global phenomenon. Therefore, investigating the needs and challenges of the baby boomer generation is both timely and imperative. This study intended to offer new knowledge on the issues of baby boomers’ unmet needs, and provide insights and implications to fashion practitioners.
On developing responsible leaders
Authors: Eriksen Matthew , Cooper Kevin 
Published: June 2018

Purpose
The purpose of this paper is to present a methodology to develop responsible leaders through developing their response-ability within the context of their day-to-day lives that addresses the existing disconnect between the knowledge about responsible leadership and its practice.

Design/methodology/approach
The responsible leadership development methodology begins by helping individuals increase their awareness of their impact on others based on how they are relating and responding to them. This is facilitated through individuals engaging in self-reflexivity and reflection on relationships for which they want to be responsible. Then individuals experiment with and take responsibility for how they are relating and responding within the relationships. Finally, they engage in self-reflexivity and reflection to make sense of the experience to develop practical wisdom and the response-ability that will allow them to become more responsible leaders.

Findings
Students that completed an MBA leadership course that employed the responsible leadership development methodology overwhelmingly reported that their response-ability improved in ways that allowed them to become more responsible for their actions, impact on others, relationships and the reality they co-construct with others, as well as becoming a more responsible person.

Research limitations/implications
The research is based on an MBA class of 24 students, only a few of whom currently occupied organizational leadership positions.

Originality/value
The presented leadership development methodology facilitates the development of responsible leaders through developing their ability and commitment to act responsibly within the context of their day-to-day lives.
Hallie Flanagan and the federal theater project: a critical undoing of management history
Authors: Williams Kristin S. , Mills Albert J. 
Published: June 2018

Purpose
This paper aims to accomplish two things: to build on current research which interrogates the role of management history in the neglect of women leaders and labor programs and to draw attention to Hallie Flanagan and the Federal Theater Project and their lost contributions to management and organizational studies.

Design/methodology/approach
This paper adopts a feminist poststructural lens fused with critical discourse analysis to capture the role of discourses in concealing a more fragmented view of history.

Findings
The findings are openly discursive and aim to disrupt current knowledge and thinking in the practice of making history. The paper calls for an undoing of history and an examination of the powerful forces, which result in a gendered and limited understanding of the past.

Originality/value
The objective of this paper is to help scholarship continue to transform management and organizational studies and management history and to raise the profile of remarkable leaders, like Flanagan and similarly remarkable programs like the Federal Theater Project. Flanagan managed arguably the most ambitious and novel labor program under the New Deal, which resulted in an average of 10,000 workers in the arts being employed over four years, in a project which engaged audiences of over 30,000,000 Americans.
Getting the toll story about willingness-to-pay tolls
Authors: (Wie) Yusuf Juita-Elena , O’Connell Lenahan , Chapman David , M. Jordan Meagan , Anuar Khairul Azfi 
Published: June 2018

PurposeThe purpose of this paper is to examine drivers’ willingness-to-pay (WTP) tolls using data from a survey of drivers in the Hampton Roads region of Southeastern Virginia. The theory of planned behavior is applied to understand the different factors contributing to WTP tolls. The study measures different dimensions of WTP, offers a two-stage approach that aligns correlates of WTP tolls in logical sequence, and assesses the role of price information (toll rates) as an anchor heuristic in WTP.Design/methodology/approachThree WTP measures are elicited via contingent valuation method using three survey questions that incorporate different price information. The study tests the role of price information as an anchor heuristic. WTP is analyzed using a two-stage decision process. Drivers first decide whether, in-principle, to support tolls, followed by the amount they are willing to pay (maximum and peak amounts). Three regression models are run to test the impact of ability to pay on amount WTP, impact of in-principle WTP on maximum WTP, and impact of maximum WTP on peak WTP given an anchor toll rate.FindingsAttitudes supportive of tolls and the ability to pay are predictors of in-principle WTP, while in-principle WTP predicts amount (maximum and peak) WTP. Price information, as an anchor heuristic, reduces variability in amount WTP and conditions the amounts WTP.Originality/valueThe value and originality of this study lie in the application of the theory of planned behavior to study WTP tolls, the use of contingent valuation, and the effect of anchor heuristics.
Reconceptualising the principles of Penrose’s (1959) theory and the resource based view of the firm
Authors: Burvill Samantha Marie , Jones-Evans Dylan , Rowlands Hefin 
Published: June 2018

Purpose
The purpose of this paper is to develop a conceptual framework to explain the firm growth process based on an integration and extension, through empirical research, of Penrose’s theory of the growth of the firm and the resource-based view. Theoretical development within the firm growth literature has been noticeably limited. Firm growth studies use different theoretical bases and what is needed is integration of multiple theories and empirical testing of these to form a new conceptual framework capable of explaining the modern growth process fully.

Design/methodology/approach
The key perspectives are critically reviewed and integrated and empirical qualitative research is undertaken analysing the process of growth in two firms. Semi-structured interviews, participant observation and analysis of company documentation are utilised.

Findings
The key insight this research provides is detailed information with regard to which resources, mediators and outputs are vital to firm growth, how they need to be developed and why this is the case. The study shows that these act in a cyclical nature to enable firm growth and development.

Practical implications
These findings could be used by practitioners to determine which part of the conceptual framework requires the most amount of improvement and which are developed to an acceptable state, enabling them to make plans for the achievement of growth.

Originality/value
This research is able to reconceptualise two dominant theoretical perspectives resulting in the generation of a new firm growth framework, thereby addressing a distinct gap in the firm growth literature.
Entrepreneurial management equity allocation and financing structure optimization of technology-based entrepreneurial firm
Authors: Hui Xiang , Li Bingxiang , Li Mingmin 
Published: June 2018

PurposeTo satisfy the demand of initial investor for above-average capital return and the expectation of entrepreneurial management to establish their own business, this paper aims to explore a dynamic equity allocation model in which the shareholding ratio of the technology-based entrepreneurial firm changes with its growth and profit. Based on the dynamic equity allocation model, the authors design a financing structure which not only ensures timely and adequately obtaining the fund but also avoids equity dilution and safeguards the integrity of equity.Design/methodology/approachThe paper selects high-tech companies listed in China as the sample for empirical research to identify the role of stock incentive and uses model deduction to find the equitable quantized benchmark for entrepreneurial management equity allocation. The study uses capital exclusivity as an entry point to perform theoretical analysis and demonstrates how the equity allocation of a technology-based entrepreneurial firm changes dynamically as the presentation speed of entrepreneurial management’s human capital exclusivity accelerates. The paper then constructs a conceptual model to design the financing structure of the technology-based entrepreneurial firm.FindingsThe study finds that stock incentive upwardly regulates debt financing and downwardly regulates equity financing. Based on characteristics of technology-based entrepreneurial firms, the paper suggests that the immediate surplus capital increment can signify the increasing presentation speed of human capital exclusivity, and it is proposed as an equitable quantized benchmark for equity allocation to entrepreneurial management. Based on the dynamic equity allocation model, the paper designs an internal equity and external debt financing structure.Originality/ValueThe conclusions enrich the theoretical foundation for entrepreneurial management to participate in residual claim and provide practical guidance for equity allocation and financing structure design in the context of mass entrepreneurship and innovation. The paper also sets up a conceptual framework for solving two major issues of the technology-based entrepreneurial firm: timely acquisition of external funding and lasting maintenance of entrepreneurial management stability.
Changes to administrative controls in banks after the financial crisis
Authors: Christensen Leif , Rikhardsson Pall , Rohde Carsten , Batt Catherine Elisabet 
Published: June 2018

Purpose
This paper aims to explore and explain how administrative controls have been changed as a response to a significant crisis, using the transition of the three largest Icelandic banks from bankrupt to operational entities after the 2008 financial crisis. The Icelandic banks are compared with three Danish banks to separate crisis-driven responses from simple market-driven reactions.

Design/methodology/approach
Empirical data were collected using semi-structured interviews. The participating Icelandic and Danish banks were considered as two units, which formed the basis for a comparative case study between the two countries.

Findings
Driven by an understanding of what is expected by the market rather than the need to inform and guide the employees the Icelandic banks implemented a number of revolutionary and formally documented changes. These changes included significant bigger risk management functions and policies and procedures documenting “everything”. However, in both countries, it seems that new values supported by the “tone at the top”, areas with limited formal documentation, are the most important management tools.

Research limitations/implications
The study relies on interviews with employees, and the actual changes of administrative controls have not been reviewed. The most important implication is that the situated logics in Iceland driven by external institutional pressure initiated a revolutionary implementation of values bypassing existing routines and formalised rules.

Originality/value
Although the use of management controls has been studied intensively, detailed studies of the banking sector have been lacking. Furthermore, there is limited knowledge of how administrative controls changed in response to the financial crisis.
Maturity in competing tourism destinations: the case of Tenerife
Authors: Báez-García Alberto Javier , Flores-Muñoz Francisco , Gutiérrez-Barroso Josué 
Published: June 2018

PurposeThe main purpose of this paper is to contribute to the ongoing literature on the pertinence of TALC (tourism area life cycle) to model and analyse mature destinations, using quantitative data and alternative functional forms. With this purpose, this work analyses the recent data on tourist demand in Tenerife (Canary Islands), which is supposed to be playing the role of “refuge” with respect to other competing resorts, when the latter ones present political instability after the so-called Arab Springs, particularly the Middle East and North Africa.Design/methodology/approachTo analyse the data, and to explore potential epiphenomenon, nonlinear competing regression analysis were performed (logistic, Gaussian and logarithmic), taking into account some insights from tourism life cycle theories.FindingsSome suggestions are presented for political management of these destinations that are still working under a moratorium on tourist infrastructure.Research limitations/implicationsOnce the TALC is accepted – even under discussion – in the scholarly fore, certain incentives arise to identify, interpret and communicate signals of maturity. Public funds and specific policies (moratoria) can then be solicited to political instances. Further empirical research, complementary quantitative approaches, along with new data that confronts the evolution of demand in Tenerife with paulatine reactivation of competing destinations, will be strongly required to overcome the limitations of this first attempt and to properly determine the effectiveness of rejuvenation policies. Besides, additional quantitative data should be considered to explore the potential explanatory factors beyond the time series analysis into models that are more theoretical.Originality/valueThe results suggest that the diagnosis of maturity was at least premature in the first place, poorly based on data analysis and fast in promoting specific policies whose effectiveness is under discussion even after decades.