bluuebunny/crossref_metadata_2025_split huggingface dataset:
Managing the customer experience: a beauty retailer deploys all tactics
Authors: Koetz Clara 
Published: November 2018

Purpose
This paper aims to analyze the concept of customer experience in the marketing literature, identify its dimensions and applications in retail companies and integrate it with the concepts of touchpoints and consumer journey; some correlated concepts, such as customer delight and engagement, are also clarified, and an example of best practice customer experience management, using the beauty product company Sephora as a reference is provided.

Design/methodology/approach
The case analysis was based on an examination of available public documents, such as press articles, case studies and the content of beauty blogs and social media (Facebook and YouTube) from 2014 to 2017; Sephora’s social media communities (Beauty Talk, The Glossy and Sephora TV); the company’s website and mobile application; and physical stores and Sephora Flash (a mix of a physical and digital store).

Findings
Four categories emerged from the analysis, namely, to provide an enhanced omni-channel shopping experience, to reward loyalty and to bond with customers, to promote social shopping experiences and to delight customers.

Practical implications
The study results provide retail managers important insights for maximizing customer experience across different touchpoints and throughout the whole journey to increase customer engagement and loyalty.

Originality/value
The paper provides clear theoretical and practical basis for customer experience management, based on an analysis of the concepts of customer experience, delight and engagement, as well as a case analysis of a company that excels in this area.
Recommendations for under-represented entrepreneurship
Authors: Pathak Saurav 
Published: November 2018

Purpose
The purpose of this study is to make strategic recommendations that benefit under-represented entrepreneurship (UE).

Design/methodology/approach
The approach toward suggesting the proposed strategic recommendations is conceptual in nature. Blumberg’s theory of nested level of resource structure and McPherson’s theory of homophily will be invoked.

Findings
Under-represented entrepreneurship would benefit from initiating key resource identification and acquisition at a meso-level, i.e. within one’s own community in the first place and engaging in community-based collaborative and collective entrepreneurship.

Research limitations/implications
The proposed strategies have not been validated empirically.

Originality/value
The beneficial effects of implementing these strategies for UE will be felt in stages. First, communities will emerge as entrepreneurial as a whole. Subsequently, societal-level attribution of these communities as “entrepreneurial communities” will occur providing the necessary visibility and acceptance they would need to participate, contribute and get blended with more traditional entrepreneurship without distinction or prejudice.
Effect of modified Khon dance performance on functional fitness in older Thai persons
Authors: Chutimakul Ladawan , Sukonthasab Suchitra , Kritpet Thanomwong , Vannalee Chanai 
Published: November 2018

Purpose
Aging population is on the rise around the world. Strategies to improve quality of life in this population are being implemented. Exercise is one of those strategies that has been proven to be effective as it produces many health benefits. The purpose of this paper is to determine the effects of Khon exercise on functional fitness in older persons.

Design/methodology/approach
In total, 44 older people aged 60–65 years were recruited through a senior club in an urban area. They were divided into two groups: the Khon exercise group (performed exercise for 12 weeks, 60 min/day, 3 times/week) and the control group (engaged in routine physical activity). The Senior Fitness Test, which consisted of chair stand, arm curl, 2-min step, chair sit and reach, back scratch, 8-ft up and go, and body mass index, was performed before and at 12 weeks after the exercise.

Findings
After 12 weeks of training, significant differences in chair stand, 2-min step, chair sit and reach, and 8-ft up and go tests were noted between the exercise and control groups.

Originality/value
These findings showed that Khon exercise has positive effects on lower body strength and flexibility, aerobic endurance and balance. Hence, it is recommended for health promotion among older persons.
Metabolic syndrome and psoriatic arthritis among patients with psoriasis vulgaris: Quality of life and prevalence
Authors: Souza Cacilda S. , de Castro Caio C. S. , Carneiro Francisca R. O. , Pinto Jane M. N. , Fabricio Lincoln H. Z. , Azulay‐Abulafia Luna , Romiti Ricardo , Cestari Tania F. , Suzuki Cláudia E. , Biegun Priscila M. , Guedes Luciana S. , Oyafuso Luiza K. M. 
Published: November 2018

AbstractInterest has increased in comorbidities associated with psoriasis and their effects on health‐related quality of life (HRQoL). This study aimed to evaluate the prevalence of metabolic syndrome (MetS) and psoriatic arthritis (PsA) and to investigate HRQoL and the prevalence of hypertension, type 2 diabetes mellitus (T2DM), obesity and dyslipidemia. In a cross‐sectional design, patients diagnosed with plaque psoriasis answered an interview and standardized questionnaires (Dermatology Life Quality Index questionnaire [DLQI], 36‐Item Short Form Health Survey [SF‐36] and EuroQol Five‐Dimension Questionnaire Three‐Level version [EQ‐5D‐3L]). Physical examination and several tests to assess desired outcomes were performed by a dermatologist and a rheumatologist during three visits. The prevalence of MetS and PsA was 50.0% and 41.8%, respectively. Dyslipidemia was the most prevalent (74.5%) secondary comorbidity, followed by hypertension (61.8%), obesity (52.5%) and T2DM (30.9%). The mean (standard deviation) DLQI score was 6.5 (6.9), and mean physical and mental SF‐36 measures were 45.2 (10.4) and 45.5 (12.3), respectively, and for EQ‐5D‐3L, mean utility index and EQ‐VAS scores were 0.68 (0.27) and 72.7 (19.7), respectively. PsA and MetS are important comorbidities; a reduced HRQoL is noted among plaque psoriasis patients with these comorbidities, emphasizing the relevance of diagnosis and treatment beyond the care of skin lesions.
Dynamic polyphosphate metabolism in cyanobacteria responding to phosphorus availability
Authors: Li Jiying , Dittrich Maria 
Published: November 2018

SummaryDespite the crucial role of polyphosphate (polyP) in aquatic environments, its metabolism in cyanobacteria responding to nutrients is poorly understood. We investigate polyP in three cyanobacteria species, specifically unicellular picocyanobacteria, under various nutritional conditions. Our experiments show that the accumulation of polyP in cyanobacteria is strongly dynamic, depending on phosphate levels and growth stages. ‘Overplus’ uptake of phosphorus (P) during the lag phase leads to the rapid accumulation of polyP, followed by lower polyP quotas during the exponential growth stage as a result of competing ‘luxury’ P uptake and polyP utilization to support rapid cell division. Cyanobacteria are capable of P deficiency responses that preferentially maintain polyP. However, preferential utilization of polyP occurs under severe P stress, suggesting the crucial role of polyP as P reserve to support cellular survival. Strong variability was observed among different species of cyanobacteria in their ability to accumulate polyP, and likely in the threshold P levels at which preferential polyP degradation occurs. This suggests that some cyanobacteria may be more adaptive to P‐stressed or P‐fluctuating conditions. Our results explain and provide important insights into the variability of polyP observed in aquatic environments where picocyanobacteria are the dominant primary producers.
A comparison of two structured taxonomic strategies in capturing adverse events in U.S. hospitals
Authors: Austin John M. , Kirley Erin M. , Rosen Michael A. , Winters Bradford D. 
Published: November 2018

ObjectiveTo compare the Agency for Healthcare Research and Quality's Quality and Safety Review System (QSRS) and the proposed triadic structure for the 11th version of the International Classification of Disease (ICD‐11) in their ability to capture adverse events in U.S. hospitals.Data Sources/Study SettingOne thousand patient admissions between 2014 and 2016 from three general, acute care hospitals located in Maryland and Washington D.C.Study DesignThe admissions chosen for the study were a random sample from all three hospitals.Data Collection/Extraction MethodsAll 1000 admissions were abstracted through QSRS by one set of Certified Coding Specialists and a different set of coders assigned the draft ICD‐11 codes. Previously assigned ICD‐10‐CM codes for 230 of the admissions were also used.Principal FindingsWe found less than 20 percent agreement between QSRS and ICD‐11 in identifying the same adverse event. The likelihood of a mismatch between QSRS and ICD‐11 was almost twice that of a match. The findings were similar to the agreement found between QSRS and ICD‐10‐CM in identifying the same adverse event. When coders were provided with a list of potential adverse events, the sensitivity and negative predictive value of ICD‐11 improved.ConclusionsWhile ICD‐11 may offer an efficient way of identifying adverse events, our analysis found that in its draft form, it has a limited ability to capture the same types of events as QSRS. Coders may require additional training on identifying adverse events in the chart if ICD‐11 is going to prove its maximum benefit.
Mapping schools' NAPLAN results: a spatial inequality of school outcomes in Australia
Authors: Smith Crichton , Parr Nick , Muhidin Salut 
Published: November 2018

AbstractThis article identifies spatial dimensions of educational outcomes using maps of the 2016 Grade 5 reading results for Australia's National Assessment Program–Literacy and Numeracy for all Australian schools. A geographical information system (GIS) was used to overlay schools' results onto suburbs' advantage or disadvantage to visualise spatial patterns. We then examined the extent to which school results “cluster” in socio‐economically advantaged and disadvantaged suburbs and considered the consistency of spatial patterns for results across major cities. That work illustrates both how GIS can foreground educational inequality and how “the spatial” is more than corollary for student socio‐economic status. Results show substantial differences between urban and remote areas and towns of different size. Maps of cities visualise spatial “clustering” patterns of school results, with most schools in advantaged suburbs having high results and almost no schools in disadvantaged suburbs having high results. Educational outcomes strongly align to local socio‐demographic characteristics, and parallel host communities’ levels of advantage or disadvantage. Differences between public and private schools are less significant than within‐sector differences for schools in advantaged or disadvantaged locales. Patterns in all cities are consistent—schools in advantaged suburbs predominantly have high results, whereas non‐government schools generally perform better than government schools in disadvantaged suburbs. Most concerning is the persistent and increasing trajectory of results in advantaged, and more so in disadvantaged suburbs, of all cities since the first National Assessment Program–Literacy and Numeracy in 2008. Ameliorating spatial inequality between primary schools is one of the greatest challenges for Australians.
PD‐L1 expression in ROS1‐rearranged non‐small cell lung cancer: A study using simultaneous genotypic screening of EGFR, ALK, and ROS1
Authors: Lee Jongmin , Park Chan Kwon , Yoon Hyoung‐Kyu , Sa Young Jo , Woo In Sook , Kim Hyo Rim , Kim Sue Youn , Kim Tae‐Jung 
Published: November 2018

BackgroundThe aim of the current study was to investigate the prevalence and clinicopathologic characteristics of ROS1‐rearranged non‐small cell lung cancer (NSCLC) in routine genotypic screening in conjunction with the study of PD‐L1 expression, a biomarker for first‐line treatment decisions.MethodsReflex simultaneous genotypic screening for EGFR by peptide nucleic acid clamping, and ALK and ROS1 by fluorescence in situ hybridization (FISH) was performed on consecutive NSCLC cases at the time of initial pathologic diagnosis. We evaluated genetic aberrations, clinicopathologic characteristics, and PD‐L1 tumor proportion score (TPS) using a PD‐L1 22C3 assay kit.ResultsIn 407 consecutive NSCLC patients, simultaneous genotyping identified 14 (3.4%) ROS1 and 19 (4.7%) ALK rearrangements, as well as 106 (26%) EGFR mutations. These mutations were mutually exclusive and were found in patients with similar clinical features, including younger age, a prevalence in women, adenocarcinoma, and advanced stage. The PD‐L1 assay was performed on 130 consecutive NSCLC samples. High PD‐L1 expression (TPS ≥ 50%) was observed in 29 (22.3%) tumors. PD‐L1 expression (TPS ≥ 1%) was significantly associated with wild type EGFR, while ROS1 rearrangement was associated with high PD‐L1 expression. Of the 14 cases with ROS1 rearrangement, 12 (85.7%) showed PD‐L1 expression and 5 (35.7%) showed high PD‐L1 expression.ConclusionIn the largest consecutive routine Asian NSCLC cohort analyzed to date, we found that high PD‐L1 expression frequently overlapped with ROS1 rearrangement, while it negatively correlated with EGFR mutations.
Longitudinal Reciprocal Associations Between Anxiety, Depression, and Alcohol Use in Adolescent Girls
Authors: Schleider Jessica L. , Ye Feifei , Wang Frances , Hipwell Alison E. , Chung Tammy , Sartor Carolyn E. 
Published: November 2018

BackgroundDepression, anxiety, and alcohol misuse predict adverse social, academic, and emotional outcomes, and their relations to one another increase during adolescence—particularly in girls. However, evidence on the directions of these relations is mixed. Longitudinal models of internalizing problem–alcohol use links may identify promising prevention targets. Accordingly, we examined reciprocal associations between anxiety severity and alcohol use, as well as between depression severity and alcohol use, in adolescent girls.MethodsData were drawn from a population‐based longitudinal study of female adolescents. The current sample comprised 2,100 participants (57.1% Black, 42.9% White) assessed annually between ages 13 and 17. Girls self‐reported depression severity, anxiety severity, and frequency of alcohol use (consumption of ≥1 full drink) in the past year. Primary caregivers reported on socioeconomic and neighborhood factors; these were included with race, early puberty, and conduct problems (youth‐report) as covariates. Anxiety and depression severity were included within a single cross‐lagged panel model, along with alcohol use, to isolate their independent and reciprocal links to drinking behavior.ResultsHigher depression severity modestly predicted increased likelihood of subsequent alcohol use from ages 13 to 17. However, inconsistent relations emerged for the reverse pathway: Alcohol use modestly predicted decreased depression severity at ages 14 and 16; associations were nonsignificant in other lagged associations. Anxiety severity and alcohol use were not consistently associated.ConclusionsResults highlight the key role of depression, relative to anxiety, in predicting later alcohol use. Future studies may examine whether depression prevention programs yield secondary reductions in alcohol use in adolescent girls.
Exploring the relationship between polygenic risk for cannabis use, peer cannabis use and the longitudinal course of cannabis involvement
Authors: Johnson Emma C. , Tillman Rebecca , Aliev Fazil , Meyers Jacquelyn L. , Salvatore Jessica E. , Anokhin Andrey P. , Dick Danielle M. , Edenberg Howard J. , Kramer John R. , Kuperman Samuel , McCutcheon Vivia V. , Nurnberger John I. , Porjesz Bernice , Schuckit Marc A. , Tischfield Jay , Bucholz Kathleen K. , Agrawal Arpana 
Published: November 2018

AbstractBackground and aimsFew studies have explored how polygenic propensity to cannabis use unfolds across development, and no studies have yet examined this question in the context of environmental contributions such as peer cannabis use. Outlining the factors that contribute to progression from cannabis initiation to problem use over time may ultimately provide insights into mechanisms for targeted interventions. We sought to examine the relationships between polygenic liability for cannabis use, cannabis use trajectories from ages 12–30 years and perceived peer cannabis use at ages 12–17 years.DesignMixed‐effect logistic and linear regressions were used to examine associations between polygenic risk scores, cannabis use trajectory membership and perceived peer cannabis use.SettingUnited States.ParticipantsFrom the Collaborative Study on the Genetics of Alcoholism (COGA) study, a cohort of 1167 individuals aged 12–26 years at their baseline (i.e. first) interview.MeasurementsKey measurements included life‐time cannabis use (yes/no), frequency of past 12‐month cannabis use, maximum life‐time frequency of cannabis use, cannabis use disorder (using DSM‐5 criteria) and perceived peer cannabis use. Polygenic risk scores (PRS) were created using summary statistics from a large (n = 162 082) genome‐wide association study (GWAS) of cannabis use.FindingsThree trajectories reflecting no/low (n = 844), moderate (n = 137) and high (n = 186) use were identified. PRS were significantly associated with trajectory membership [P = 0.002–0.006, maximum conditional R2 = 1.4%, odds ratios (ORs) = 1.40–1.49]. Individuals who reported that most/all of their best friends used cannabis had significantly higher PRS than those who reported that none of their friends were users [OR = 1.35, 95% confidence interval (CI) = 1.04, 1.75, P = 0.023]. Perceived peer use itself explained up to 11.3% of the variance in trajectory class membership (OR = 1.50–4.65). When peer cannabis use and the cannabis use PRS were entered into the model simultaneously, both the PRS and peer use continued to be significantly associated with class membership (P < 0.01).ConclusionsGenetic propensity to cannabis use derived from heterogeneous samples appears to correlate with longitudinal increases in cannabis use frequency in young adults.
Mortality after emergency abdominal surgery in a non‐metropolitan Australian centre
Authors: Tocaciu Shreya , Thiagarajan Jayaraman , Maddern Guy J. , Wichmann Matthias W. 
Published: November 2018

AbstractObjectiveEmergency abdominal surgery has poorer outcomes and higher mortality rates, compared with elective surgery. Serious morbidity or mortality occurs in up to 40% of patients. No information is available with regard to the outcome of patients undergoing emergency abdominal surgery in rural Australia.MethodsPatients undergoing emergency abdominal surgery in a 110‐bed rural surgical centre in South Australia over a 5 year period (January 2010–December 2014) were included in the study. Patient data were retrieved using the hospital database and review of patient records.ResultsA total of 4396 general surgical emergency admissions was recorded. Emergency admissions without intervention, endoscopic intervention only, appendectomy, cholecystectomy or urological or gynaecological diagnoses were excluded from mortality analysis. The remaining 237 patients underwent major abdominal emergency surgery for bowel obstruction (benign and malignant: n = 143, 60%), injury/inflammation/perforation/peritonitis (n = 85, 36%) or haemorrhage/ischaemia (n = 9, 3.8%). Thirty‐ (n = 9) and 90‐ (n = 12) day mortality rates were 3.8% and 5.1%, respectively.ConclusionEmergency abdominal surgery can be safely provided in non‐metropolitan Australian centres, with a low 30‐day mortality rate of 3.8% and a 90‐day mortality rate of 5.1%. This compares well with results published by other national and international investigators.
CCR10+ILC2s with ILC1‐like properties exhibit a protective function in severe allergic asthma
Authors: Beuraud Chloé , Lombardi Vincent , Luce Sonia , Horiot Stéphane , Naline Emmanuel , Neukirch Catherine , Airouche Sabi , Perchet Thibaut , Golub Rachel , Devillier Philippe , Chollet‐Martin Sylvie , Baron‐Bodo Véronique , Nony Emmanuel , Aubier Michel , Mascarell Laurent , Moingeon Philippe 
Published: November 2018

AbstractBackgroundWe previously showed that patients with severe allergic asthma have high numbers of circulating ILC2s expressing CCR10.MethodHerein, CCR10+ ILC2s were further analyzed in the blood of healthy individuals or patients with allergic and non−allergic asthma. Characteristics of human CCR10+ and CCR10− ILC2s were assessed by flow cytometry as well as single‐cell multiplex RT‐qPCR. The role of CCR10+ ILC2s in asthma pathophysiology was studied in allergen‐treated mice.ResultsWhen compared to healthy controls, CCR10+ ILC2s are enriched in the blood of both allergic and non‐allergic severe asthmatic patients, and these cells are recruited to the lungs. Plasma concentrations of the CCR10 ligand CCL27 are significantly increased in severe asthmatics when compared to non‐asthmatic patients. CCR10+ ILC2s secrete little TH2 cytokines, but exhibit ILC1‐like properties, including a capacity to produce IFN‐γ. Also, single‐cell analysis reveals that the CCR10+ ILC2 subset is enriched in cells expressing amphiregulin. CCR10+ ILC2 depletion, as well as blocking of IFN‐γ activity, exacerbates airway hyperreactivity in allergen‐challenged mice, providing evidence for a protective role of these cells in allergic inflammation.ConclusionsFrequencies of circulating CCR10+ ILC2s and CCL27 plasma concentrations represent candidate markers of asthma severity. The characterization of CCR10+ ILC2s in human samples and in mouse asthma models suggests that these cells downregulate allergic inflammation through IFN‐γ production.
RNA is taking its Toll: Impact of RNA‐specific Toll‐like receptors on health and disease
Authors: Vierbuchen Tim , Stein Karina , Heine Holger 
Published: November 2018

AbstractRNA‐sensing Toll‐like receptors (TLRs) are often described as antiviral receptors of the innate immune system. However, the past decade has shown that the function and relevance of these receptors are far more complex. They were found to be essential for the detection of various bacterial, archaeal, and eukaryotic microorganisms and facilitate the discrimination between dead and living microbes. The cytokine and interferon response profile that is triggered has the potential to improve the efficacy of next‐generation vaccines and may prevent the development of asthma and allergy. Nevertheless, the ability to recognize foreign RNA comes with a cost as also damaged host cells can release nucleic acids that might induce an inappropriate immune response. Thus, it is not surprising that RNA‐sensing TLRs play a key role in various autoimmune diseases. However, promising new inhibitors and antagonists are on the horizon to improve their treatment.
One year investigation of the prevalence and diversity of clostridial spores in raw milk from the Tokachi area of Hokkaido
Authors: Komori Kazuhiro , Ohkubo Yoshiaki , Katano Naoya , Motoshima Hidemasa 
Published: November 2018

AbstractWe investigated the seasonal prevalence and diversity of clostridial spores in raw milk from the Tokachi area of Hokkaido. Samples of raw milk were collected quarterly from May 2013 through February 2014. The mean clostridial spore count for the raw milk from 336 milk tankers was 27.6 CFU/100 ml. The clostridial species isolated most frequently from raw milk samples was Clostridium tyrobutyricum. The dominant species was C. tyrobutyricum regardless of the season. The percentage of samples with low spore counts (<10 CFU/100 ml) was highest (60.9%) during winter (February) and lowest (34.5%) in autumn (November). In comparison, the percentage of samples with high spore counts (>100 CFU/100 ml) was highest (5.7%) in autumn (November) and lowest (1.1%) during spring (May).