bluuebunny/crossref_metadata_2025_split huggingface dataset:
E-work evaluation through work–life balance, job effectiveness, organizational trust and flexibility: evidence from Kosovo during COVID-19
Authors: Gashi Albanë , Kutllovci Enver , Zhushi Genc 
Published: October 2021

PurposeThis study aims to assess e-working remotely from the perspective of online workers based on important theoretical aspects that have been found to have an impact in this regard. Specifically, the study examines the influence that work–life balance, job effectiveness, organizational trust and flexibility have on e-workers experience in terms of satisfaction.Design/methodology/approachFor this research, the E-Work Life (EWL) scale, which consists of 17 questions and yields four critical dimensions, namely work–life balance, job effectiveness, organizational trust and flexibility, was adapted to measure remote e-working experience. Data were collected by sending the electronic questionnaire link to e-workers. In order to define the factorial structure and test whether the data fit the hypothesized measurement model, factor analysis was initially conducted on a sample of 230 e-workers. The relationship between EWL scale variables and e-worker experience was examined using order logit model.FindingsThis paper initially provides the validity and reliability of the EWL scale. Exploratory factor analysis optimally supported three factors and 13 items in contrast to the original scale. The influence that the remaining structure comprised of work–life balance, job effectiveness and flexibility has on e-worker experience was also measured. Results indicate that work–life balance and job effectiveness have a positive influence on e-workers satisfaction with online working, while flexibility does not show a positive association in this regard. Of the three variables, job effectiveness shows to be the most influential factor for e-worker satisfaction.Research limitations/implicationsFor the nature of this study, a larger sample size would have been more preferable. It must also be noted that the study took place in circumstances of the COVID-19 pandemic where social activities were limited, and this could have interfered with employees' emotions to some level and ultimately with their evaluation of e-work. It is suggested that further research be conducted.Practical implicationsOwing to the increasing occurrence of these working practices worldwide, particularly with the COVID-19 situation, this study, through its' findings, contributes to a broader knowledge on successful implementation of e-work environments. It helps individuals to comprehend crucial e-work-related issues and supports organizations to identify areas for improvement, so that effective strategies can be developed to increase productivity while supporting worker's well-being and satisfaction at the same time.Originality/valueThis paper addresses a previously identified need for further validation of the newly developed EWL scale in a different setting and with a new sample. At the same time, it adds to the understanding of the impact of important dimensions previously shown to affect e-worker satisfaction with online working.
User satisfaction with outsourced facility management (FM) services in multi-tenanted shopping malls in Ghana
Authors: Tannor Oliver , Attakora-Amaniampong Elvis , Appau Williams Miller 
Published: October 2021

Purpose
This study aims to assess the satisfaction of users with outsourced facility management (FM) services in multi-tenant shopping malls (SMs) in Accra, Ghana.

Design/methodology/approach
This study measured user satisfaction (US) with 15 FM services using the perception of internal users about the attitude and courtesy of the personnel who provide the services, the reliability of the services, their responsiveness and their competence. This study used survey data from 117 users who have actively used these services for at least 12 months using structured questionnaires. The data was descriptively analysed to assess the perceived satisfaction of the users in five SMs.

Findings
The results showed that users were satisfied with the delivery of all 15 services (each had a mean above 3.0 which is the benchmark satisfaction point). The findings also showed high levels of service quality with the four dimensions of satisfaction investigated.

Originality/value
This study demonstrates US with outsourced FM services for multi-tenant SMs in Ghana. Practically, property owners, potential investors and other stakeholders can rely on the findings for effective FM strategy decision-making. Facility managers can rely on these findings to review their service delivery for the better.
The impact of business process reengineering on organizational performance during the coronavirus pandemic: moderating role of strategic thinking
Authors: Shahul Hameed Nur Shahira , Salamzadeh Yashar , Abdul Rahim Noor Fareen , Salamzadeh Aidin 
Published: October 2021

Purpose
This paper aims to investigate the impact of business process reengineering on organizational performance in the Malaysian electronics manufacturing industry during the coronavirus pandemic. It also studied the moderating effect of strategic thinking on the relationship between these two concepts.

Design/methodology/approach
Data of 103 samples are obtained from a survey of the electronics manufacturing companies listed in the Federation of Malaysia Manufacturers’ directory. Data is analysed using partial least squares structural equation modelling.

Findings
The results show that business process reengineering dimensions, i.e. top management commitment, organizational readiness for change, information technology capabilities and people management have significant positive impacts on organizational performance; whereas organizational structure and other abovementioned dimensions were found to have a much stronger impact on organizational performance whilst strategic thinking exists in the organization.

Practical implications
As the studied firms have been affected by the pandemic, the results will be useful for managers of the firms in the Malaysian electronics manufacturing industry by highlighting the dimensions of business process reengineering that can have a positive and significant impact on the organizational performance and by advising them to incorporate strategic thinking.

Originality/value
The results extend the literature on business process reengineering dimensions, which impact organizational performance by empirically testing the relationship of those dimensions on the performance, with strategic thinking as a moderating variable in Malaysian electronics manufacturing companies. From the knowledge, studying strategic thinking as a moderator in the relationship between business process reengineering and organizational performance in electronics manufacturing companies in Malaysia is unique, especially during a global crisis, i.e. the pandemic.
Adapting to change in academic libraries
Authors: Aslam Mohammad 
Published: October 2021

Purpose
The purpose of this paper is to discover the main reasons for change, why change is necessary and how library professionals can adapt to change. Academic institutions are rapidly changing around the world where libraries are facing similar challenges and adapting change is a demand for growth and improvement. Library administrators need a clear vision and strategic plan to meet the upcoming challenges, they must have self-confidence, ability to work with diversity. Library professionals need to show flexibility and a willingness to develop new skills, they also need to adopt new ways of working and dealing with the academic community.

Design/methodology/approach
The literature review is built on resources from offline and online full-text databases such as ProQuest, EBSCO, Emerald, Library Literature and Information Science databases. This paper is based on a systematic literature review method which includes 50 research articles and 5 print books. A total of 109 articles were collected at the beginning stage but after their analysis in detail, they were reduced to 50 articles as the rest of the articles did not exactly focus on adapting to change in academic libraries. Basic keyword and advanced searching options have been used to retrieve the relevant literature on the topic from peer-reviewed and scholarly resources.

Findings
Changes are the result of organizational restructuring, user expectations and accessibility to a growing range of digital content, so library professionals are under pressure to adopt change in academic libraries and introduce new services and technology. Library professionals need to change traditional ways of working and boost their knowledge and skills, collaborative attitude, redesign and policies and procedures and create a willingness to adapt to the change. Challenges can be managed if an individual has a keen interest and eagerness to keep up to date with the current knowledge and emerging trends in academic libraries.

Research limitations/implications
Appropriate literature on the topic was reviewed systematically, not all publications were included. Literature on this topic is relatively limited so more research and publications are needed to deal with current and future scenarios of academic libraries.

Practical implications
This paper offers a useful overview of the ways and approaches used to adopting change by library professionals and the approaches that can be used in the current and future settings of academic libraries. Suggestions and recommendations can be used in the field of LIS, as well as library professionals may apply in the academic and research libraries to effectively change.

Originality/value
This paper focuses on the concept of adapting to change in academic libraries, rather than responding to change. This piece of opinion contributes to library science in the area of how to manage and implement change, suggests ways and frameworks which can be used to adopting change by library professionals.
Transonic buffet of a space launcher aileron: Fanno and Rayleigh flows analogies
Authors: Gourdain Nicolas , Dumon Jéromine , Bury Yannick , Molton Pascal 
Published: October 2021

Purpose
The transonic buffet is a complex aerodynamics phenomenon that imposes severe constraints on the design of high-speed vehicles, including for aircraft and space launchers. The origin of buffet is still debated in the literature, and the control of this phenomenon remains difficult. This paper aims to propose an original scenario to explain the origin of buffet, which in turn opens promising perspectives for its alleviation and attenuation.

Design/methodology/approach
This work relies on the use of numerical simulations, with the idea to reproduce the buffet phenomenon in a transonic aileron designed for small space launchers. Two numerical approaches are tested: unsteady Reynolds averaged Navier–Stokes (URANS) and large-eddy simulation (LES). The numerical predictions are first validated against available experimental data, before to be analysed in detail to identify the origin of buffet on the studied configuration. A complementary numerical study is then conducted to assess the possibility to delay the onset of buffet.

Findings
The buffet control strategy is based on wall cooling. By adequately choosing the wall temperature, this work shows that it is feasible to delay the emergence of buffet. More precisely, this paper highlights the crucial role of the subsonic flow inside the boundary layer, showing the existence of upstream travelling pressure waves that are responsible for the flow coupling between both sides of the airfoil, at the origin of the buffet phenomenon.

Originality/value
This paper proposes a new scenario to explain the origin of buffet, based on the use of a Fanno and Rayleigh flow analogies. This approach is used to design a control solution based on a modification of the wall temperature, showing very promising results.
Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence
Authors: Wang Erin Yirun , Fong Lawrence Hoc Nang , Law Rob 
Published: October 2021

Purpose
This paper aims to examine the dynamics of emotional cues and cognitive cues in review fakeness. Additionally, the boundary condition (i.e. review valence) for the dynamics between emotional cues and cognitive cues is investigated.

Design/methodology/approach
This research conducted two studies, which analyzed restaurant and hotel reviews collected from Yelp.com. The authors adopted linguistic inquiry and word count 2015 to code review contents and tested the hypotheses using logistic regression.

Findings
Fake reviews contain more emotional cues compared with authentic reviews. Moreover, the dynamics of emotional cues and cognitive cues are salient among negative reviews.

Practical implications
This research provides implications to identify fake online reviews based on linguistic cues.

Originality/value
This research contributes to the literature by revealing the competition of mental resources between emotional and cognitive systems when deception is for harming others. Grounded in interpersonal deception theory, this paper investigates the interactive effect and complements the literature, which mainly used emotional cues and cognitive cues individually to detect fake reviews.
Treating top management team conflicts through employee voice for reducing intentions to quit: moderating role of union instrumentality
Authors: Chaudhry Naveed Iqbal , Roomi Muhammad Azam , Eugien Marium , Chaudhry Javed Iqbal 
Published: October 2021

Purpose
This study aims to explain the relationship of employee voice and turnover intention with the mediating role of top management team (TMT) conflicts. Moreover, this study also aims to find the moderating influence of union instrumentality among employee voice and TMT conflicts.

Design/methodology/approach
The study was conducted by using a quantitative approach and data was collected from 300 employees of the manufacturing sector of Pakistan through questionnaires. Data were analyzed by applying different statistical tools and tests through SPSS-21 and AMOS.

Findings
Results demonstrate that employee voice has a significant negative impact on employee turnover intention; TMT conflicts significantly mediate employee voice and intention to quit. However, union instrumentality is only initiated to moderate the relationship between employee voice and cognitive conflict.

Research limitations/implications
This research focuses on the manufacturing sector and data have been collected from manufacturing firms situated in Gujranwala, Pakistan only. Moreover, the sample size of the study is also small. Therefore, the current study is an addition to the knowledge and understanding of the studied variables.

Practical implications
This study is of great use for managerial level employees because the adequate implication of employee voice can reduce turnover intention.

Originality/value
This study aims to add value to the existing exit-voice theory and discuss the internal organizational factors that generate quitting intentions. Moreover, it provides insights about union instrumentality and its significant role as a moderator and the significant mediating role between employee voice and intention to quit paving new ways for future researchers.
Comparing shopping experiences in department stores and street markets: a big data analysis of TripAdvisor reviews
Authors: Phucharoen Chayanon , Jarumaneerat Tatiyaporn , Sangkaew Nichapat 
Published: October 2021

Purpose
Based on big data analytical and statistical techniques, this study aims to examine tourists’ shopping experiences at department stores and street markets in Phuket.

Design/methodology/approach
A Naïve Bayes machine learning algorithm was used to identify the most frequently used terms in TripAdvisor reviews of both department stores and street markets contributed by the same pool of 729 tourists.

Findings
A total of 18 out of 62 terms used were common in reviews of both shopping settings. However, the study found significant differences in the mean use of the 18 common terms and the likelihood of those terms being used in overall positive reviews.

Practical implications
The study’s findings indicate differences in tourist shopping experiences at department stores and street markets. Several concrete recommendations are made, including a greater focus on the linkage to the national characteristic of street markets, and particularly the quality of local fruit, to enhance the tourist shopping experience.

Originality/value
Understanding the differences between shopping malls and street markets from the tourist’s perspective would further enhance the coexistence of shopping malls and street markets in tourism-led growth cities. As such, using reviews of both shopping malls and street markets from an identical pool of tourists, the present study will analyse and compare tourists’ actual shopping experiences, thereby addressing this gap in the research canon via integrated statistical and big data analysis techniques.
The motivation behind an international entrepreneurial career after first employment experience
Authors: Vrontis Demetris , El Chaarani Hani , El Nemar Sam , EL-Abiad Zouhour , Ali Rayan , Trichina Eleni 
Published: October 2021

PurposeThe purpose of this paper is to extend the current literature on international entrepreneurial careers by employing the structural equation modeling (SEM) technique. It mainly aims at identifying determinants of international entrepreneurial intentions among young people and after their first employment experience in Lebanon.Design/methodology/approachThe paper uses SEM on a sample of 150 young Lebanese employees to analyze the relationships among the model constructs.FindingsThe SEM broadly holds and adequately fits the data. The entrepreneurship context and the motivation of young employees are the variables that positively affect entrepreneurial intentions. Entrepreneurship education and social norms have no statistically significant impact. Finally, risk awareness and professional experience are the variables that negatively affect entrepreneurial intentions. The level of international entrepreneurial intentions among young Lebanese employees is relatively low, which may be justified by the bad economic and political situation.Research limitations/implicationsData were drawn from organizations located in a specific geographical area, namely, Lebanon. Thus, this may constrain the generalizability as well as causality of the results.Originality/valueThis study provides an empirical explanation of having an international entrepreneurial career after the first employment experience, with a sample of 150 young employees in Lebanon. By applying the SEM, this study developed a multi-perspective framework covering various factors that may affect the choice of an international career in entrepreneurship, especially after the first job experience. Even though this study's results reflect a particular case, its recommendations could facilitate the achievement of better learning outcomes.
Implicit followership theories and resistance to leaders’ unethical requests: the mediating role of organizational citizenship behavior
Authors: Aghaei Mahdi , Nasr Isfahani Ali , Ghorbani Amineh , Roozmand Omid 
Published: October 2021

Purpose
This study aims to adopt a follower-centric approach in leadership and ethics research by investigating the impact of implicit followership theories (IFTs) on followers’ constructive resistance to leaders’ unethical requests. Specifically, it analyzes the mediating role of organizational citizenship behavior in the relationship between IFTs and constructive resistance. Indeed, this study aims to examine whether followers with more positive beliefs about the characteristics that a follower should have IFTs are more likely to resist unethical leadership and whether this relationship is mediated by organizational citizenship behavior as volunteering acts that exceed the formal job requirements.

Design/methodology/approach
The proposed hypotheses were tested using survey data from 273 employees working in a steel manufacturer company in Iran. The variance-based structural equation modeling technique was used to analyze data.

Findings
The results show that followership antiprototype negatively affects both follower’s constructive resistance and organizational citizenship behavior. Furthermore, organizational citizenship behavior mediates the relationship between IFTs and follower’s constructive resistance. Also, both followership prototype and organizational citizenship behavior have a positive effect on follower’s constructive resistance.

Originality/value
Contrary to the dominant leader-centric approach in leadership and organizational ethics research, few studies have examined the role of followers and their characteristics. The results of this study provide important insights into the role of followers in resistance against the leader’s unethical request.
Family relations of middle-aged citizens in contemporary urban China: a grounded theory approach
Authors: Wang Qi 
Published: October 2021

PurposeAlthough the Chinese nation is undergoing rapid modernisation and urbanisation, there remains widespread interest in some traditional familial arrangements and practices, particularly in the intergenerational context. This paper discusses the family relations of urban middle-aged citizens in present-day China.Design/methodology/approachThis study employed the grounded theory method to investigate family relations among middle-aged citizens in urban China based on data obtained via semi-structured interviews with 34 participants. A grounded theory coding strategy was used for data analysis.FindingsThe analysis revealed evidence of a transformation towards downward solidarity, with decreasing intergenerational co-residency; that is, the traditional norm of adult children providing support to their older parents is rapidly losing popularity. However, middle-aged and older citizens continue to support their adult children by helping them purchase real estate and assisting with childcare activities.Practical implicationsThe findings suggest the existence of intergenerational inequality. Policymakers should acknowledge this phenomenon and provide the younger generation with enough support to improve the wellbeing of the country's middle-aged and older population.Originality/valueThe transformation towards downward solidarity implies a new intergenerational relationship in contemporary China, in which many young people rely on financial and functional support from their older parents. Meanwhile, traditional norms continue to exist despite greater downward solidarity among the younger generation. In other words, old and new norms simultaneously exist.