bluuebunny/crossref_metadata_2025_split huggingface dataset:
How can family firms cope with growth? Contribution to accelerationism
Authors: Denis Lucie , Beddi Hanane , Valax Marc 
Published: May 2021

PurposeAccelerationist thinking needs an organizational lens to progress. This paper explores how family firms cope with growth pressure.Design/methodology/approachFive case studies of French family multinationals, including semi-directive interviews conducted with senior, middle managers and operational employees showed how these allegedly “human-oriented organizations” have handled growth.FindingsFour organizational change initiatives were undertaken: (1) the transition from a functional structure to a matrix model, (2) the formalization of a corporate value system, (3) the centralization of an information and communication system and (4) the involvement of external consultants. Further analyses suggested an empowerment-control tension. In line with previous critical work on business empowerment practices, these organizational initiatives conceal a control reinforcement. This translates into internalization of repression, among family director, manager, and operational employees, both at headquarters and subsidiaries. Thus, one is misguided if turning to family firms to escape from becoming both subject and driver of control as they are submitted to the same market pressures as others, pressure condemned by accelerationists.Practical implicationsAccelerationism thinking aims at a post-capitalist era and is a fertile ground for collective reflection, which should feedback the family organization with a brighter future. The family firm can only acknowledge this compelling phenomenon and fulfill its role of society stakeholder raised to a higher level.Originality/valueFamily businesses, themselves, roll out their own repressive mechanisms due to the market system. This paper connects two literature studies: family business growth and accelerationism thinking.
Service journey quality: conceptualization, measurement and customer outcomes
Authors: Jaakkola Elina , Terho Harri 
Published: May 2021

PurposeThe quality of the customer journey has become a critical determinant of successful service delivery in contemporary business. Extant journey research focuses on the customer path to purchase, but pays less attention to the touchpoints related to service delivery and consumption that are key for understanding customer experiences in service-intensive contexts. The purpose of this study is to conceptualize service journey quality (SJQ), develop measures for the construct and study its key outcomes.Design/methodology/approachThe study uses a discovery-oriented research approach to conceptualize SJQ by synthesizing theory and field-based insights from customer focus group discussions. Next, using consumer survey data (N = 278) from the financial services context, the authors develop measures for the SJQ. Finally, based on an additional survey dataset (N = 239), the authors test the nomological validity and predictive relevance of the SJQ.FindingsSJQ comprises of three dimensions: (1) journey seamlessness, (2) journey personalization and (3) journey coherence. This study demonstrates that SJQ is a critical driver of service quality and customer loyalty in contemporary business. This study finds that the loyalty link is partially mediated through service quality, indicating that SJQ explains loyalty above and beyond service quality.Research limitations/implicationsSince service quality only partially mediates the link between service journey quality and customer loyalty, future studies should examine alternative mediators, such as customer experience, for a more comprehensive understanding of the performance effects.Practical implicationsThe study offers concrete tools for service managers who wish to understand and develop the quality of service journeys.Originality/valueThis study advances the service journey concept, demonstrates that the quality of the service journey is a critical driver of customer performance and provides rigorous journey constructs for future service research.
The performance of corporate bond issuers in times of financial crisis: empirical evidence from Latin America
Authors: Berninger Marc , Fiesenig Bruno , Schiereck Dirk 
Published: May 2021

PurposeThe fundamental theory of Modigliani and Miller (1958) states that a firm's financing decisions are independent from the firm's value. Nevertheless, several empirical studies as well as theoretical approaches from the past decade impugn this relation for real markets with their immanent inefficiencies. However, these questions are rather than academic in nature: Especially the influence of macroeconomic conditions on the market perception of debt issues is from high economic importance, since the need for new liquidity usually becomes even more urgent when the economic conditions worsen.Design/methodology/approachThis paper analyzes the reaction of shareholders to the issue of debt by Latin American firms under special consideration of the macroeconomic sentiment. To do so, a sample of debt issued by Latin American companies between 2003 and 2010 is empirically examined through an event study.FindingsThe authors empirically demonstrate that specifically in Latin America, debt issuing companies show a significant underperformance during recessionary periods and an overperformance during nonrecessionary periods. These findings differ from previous results for mature capital markets. The authors conclude that not only the overall economic conditions matter to explain stock market reactions on bond issues but also the maturity of the corporate debt market plays an important role.Originality/valueThe authors provide first evidence that the previously described changes in the returns on specific stocks depending on the economic sentiment (Baker and Wurgler, 2006) are under certain conditions also present in the market for corporate debt.
How dark is the dark side of diversification?
Authors: Cadenas Pedro E. , Gzyl Henryk , Park Hyun Woong 
Published: May 2021

PurposeThis paper aims to illustrate, within the context of a well-known linear diversification model, that risk management as exerted by banks and regulators ultimately depends on how risk is assessed and conceptualized. The two risk metrics used are the probability of bank failure and value at risk (VaR). The paper also extends the results of the model by incorporating an explicit analysis of correlation of the bank's portfolios.Design/methodology/approachThe paper is based on a well-known model of linear diversification of two banking institutions developed by Wagner (2010) in the Journal of Financial Intermediation. The authors added considerations that were unexplored by Wagner and derived the corresponding logical and practical implications.FindingsThe authors found that depending on which of the two risk metrics being used, the way diversification is perceived and risk is managed may differ. This situation may very well end-up generating different incentives for banks and regulators. The authors suggest a general rationale for considering how to think about the apparent dilemma and the challenges faced by regulators. The authors also offer an explicit analysis of correlation for the bank's portfolios.Research limitations/implicationsThe results are dependent on the particular aspects of the model, so the research results may lack generality in other contexts.Practical implicationsDespite the limitations already mentioned, the paper illustrates some relevant points within the open debate about risk measurement and diversification.Originality/valueThis paper contributes to the open discussion of diversification, risk perception and systemic crisis.
Scenario-based measurement of interest rate risks
Authors: Schlütter Sebastian 
Published: May 2021

PurposeThis paper aims to propose a scenario-based approach for measuring interest rate risks. Many regulatory capital standards in banking and insurance make use of similar approaches. The authors provide a theoretical justification and extensive backtesting of our approach.Design/methodology/approachThe authors theoretically derive a scenario-based value-at-risk for interest rate risks based on a principal component analysis. The authors calibrate their approach based on the Nelson–Siegel model, which is modified to account for lower bounds for interest rates. The authors backtest the model outcomes against historical yield curve changes for a large number of generated asset–liability portfolios. In addition, the authors backtest the scenario-based value-at-risk against the stochastic model.FindingsThe backtesting results of the adjusted Nelson–Siegel model (accounting for a lower bound) are similar to those of the traditional Nelson–Siegel model. The suitability of the scenario-based value-at-risk can be substantially improved by allowing for correlation parameters in the aggregation of the scenario outcomes. Implementing those parameters is straightforward with the replacement of Pearson correlations by value-at-risk-implied tail correlations in situations where risk factors are not elliptically distributed.Research limitations/implicationsThe paper assumes deterministic cash flow patterns. The authors discuss the applicability of their approach, e.g. for insurance companies.Practical implicationsThe authors’ approach can be used to better communicate interest rate risks using scenarios. Discussing risk measurement results with decision makers can help to backtest stochastic-term structure models.Originality/valueThe authors’ adjustment of the Nelson–Siegel model to account for lower bounds makes the model more useful in the current low-yield environment when unjustifiably high negative interest rates need to be avoided. The proposed scenario-based value-at-risk allows for a pragmatic measurement of interest rate risks, which nevertheless closely approximates the value-at-risk according to the stochastic model.
Are you engaged? The influence of brand schematicity on online brand engagement and brand purchase
Authors: Puligadda Sanjay , Coyle James R. , Ni John 
Published: May 2021

Purpose
Consumers’ engagement with brands online is increasingly important for marketers for both promotion of their brand’s message and sales. The purpose of this paper is to examine if consumers’ brand schematicity, a generalized consumer disposition to process information using brand schema, influenced their proclivity to engage with brands online through consuming and co-creating brand-related content, and the influence of online brand engagement on actual purchase of brands.

Design/methodology/approach
Two experiments were conducted to test the hypotheses.

Findings
Study 1 shows that brand schematicity increases online brand consumption and online brand co-creation and Study 2 shows that this online brand engagement is not always beneficial to brands in terms of sales. Specifically, because of resource depletion, consumers who co-create brand content online may purchase brands less while those that consume online brand content purchase more brands.

Originality/value
There is a lack of previous research addressing individual differences in consumers’ online brand engagement that this paper investigates. Further, a generalized, dispositional variable such as brand schematicity has not been hitherto investigated in the context of consumers’ online behavior. Finally, this paper shows counter-intuitive effects of online brand engagement on brand purchase.
How consumers react to woke advertising: methodological triangulation based on social media data and self-report data
Authors: Feng Yang , Chen Huan , Ahn Ho-Young (Anthony) 
Published: May 2021

Purpose
Guided by a synthesis of social norms theory (SNT), the social identity model of deindividuation effects (SIDE) and information cascades theory (ICT), this study aims to unveil the mechanism underlying the role of social norms in shaping consumer responses to woke advertising in the algorithmic social media environment.

Design/methodology/approach
This paper analyzed 125,481 unique comments on a woke campaign, which represented the dynamic social norms condition in which the prominence of popularity information sets a social norm that can be passed on through a sequential commenting process. Also, this paper conducted an experiment with two conditions, namely, static social norms condition, representing a situation in which the prominence of popularity information sets a social norm through a non-sequential commenting process; without social norms condition, epitomizing the situation in which there is no popularity information that can set a social norm.

Findings
The results revealed that when evaluating a social media-based woke ad, depersonalized consumers in a dynamic social norms condition were more likely to be influenced by the prevailing norms than those in a static social norms condition were.

Originality/value
Through the lens of ICT, this research extends SNT and SIDE by detailing the procedure regarding how perceived social norms shape the formation of consumer opinions in a sequential fashion.
Green product preferences considering cultural influences: a comparison study between Malaysia and Indonesia
Authors: Ghazali Ihwan , Abdul-Rashid Salwa Hanim , Md Dawal Siti Zawiah , Aoyama Hideki , Sakundarini Novita , Ho Fu Haw , Herawan Safarudin Gazali 
Published: May 2021

PurposeThere is an increasing awareness among manufacturers to make production more sustainable in Southeast Asian countries such as Malaysia and Indonesia. Manufacturers are now urged to not only focus on the business profit but also concern on environment protection by producing green products. However, issues may arise regarding the preferences of customers on green products, which will vary due to the influence of cultural values. This will give an impact on the marketing of green products. The aim of this study is to identify the influence of cultural values on the green products design in Malaysia and Indonesia.Design/methodology/approachA pretest on the survey instruments was performed to ensure the reliability and validity of the questionnaire. The collected data were statistically analyzed based on the satisfaction level, confirmatory factor analysis and structural equation modeling.FindingsThe results showed that customer preferences in Malaysia were mostly influenced by uncertainty avoidance, long-term orientation and power distance, excluding collectivism and masculinity. In Indonesia, the dimension of uncertainty avoidance and long-term orientation had significant influence, whereas power distance, masculinity and collectivism dimension had no influence. Eco-label was identified as the most important factor for green products in Malaysia and having product services characteristics factor for product lifetime extension in Indonesia.Practical implicationsFor practices, the cultural values and preferred characteristics identified in this study provide valuable information to policymakers and businesses on what draws customers toward green products in Malaysia and Indonesia. This finding can be used as supported data for the policymakers in order to achieve sustainable development goal (SDGs) in Malaysia and Indonesia.Originality/valueThe findings of this study provide valuable information for designers to design products with green characteristics that cater to the consumer market in Malaysia and Indonesia, as well as other countries which may have similar cultural traits.
The development of a tannin-based after-treatment for cotton fabric dyed with sulphur dyes
Authors: Mohtashim Quratulain , Rigout Muriel , Yousfani Sheraz Hussain Siddique Hussain 
Published: May 2021

Purpose
Sulphur dyes provide an inexpensive medium to dye cellulosic fibres with heavy shade depths. They offer moderate to good fastness to light and wet treatments. However, owing to the environmental hazard produced by the use of sodium sulphide, the practical implication of these dyes is steadily decreasing. Moreover, these dyes are prone to oxidation causing pronounced fading on exposure to laundering. This paper aims to present the green processing of sulphur dyes by using a biodegradable reducing agent in place of sodium sulphide to dye cotton fabrics. The study also proposes after-treatments with tannin to improve the fastness properties of the dyeings.

Design/methodology/approach
In this study, dyeings were produced on cotton fabric with a range of C.I. Leuco Sulphur dyes, which were reduced with sodium sulphide and glucose. Sulphur dyeings were after-treated with an environment-friendly tannin-based product (Bayprotect CL (BP)); subsequently, the after-treated samples were evaluated for colour strength, wash, light and rubbing fastness.

Findings
A novel after-treatment method was developed, which substantially improved the wash fastness of C.I. Leuco Sulphur Black 1 dyeing to ISO 105 C06/C09 washing. However, the degree of this improvement varied for the other sulphur dyes used. The surface morphology and the possible mechanisms for the improved fastness properties were also discussed.

Research limitations/implications
The effect of after-treatment was significant for improving the wash fastness of sulphur black dyeings in particular, while the effect on other colours was minor. Significant improvements were observed for light and wet rub fastness for most of the dyeings, which signifies the importance of tannins as a finishing agent.

Practical implications
It is observed that the tannin-based product, BP, is found to provide the photoprotective effect by improving the lightfastness of the dyeings. Future research may involve the exploration of various tannins as a finishing agent to sulphur dyeings.

Originality/value
This novel finishing technique is found significant for improving the wash fastness of sulphur black 1 dyeings for both the reducing systems. Improvements were also observed for light and wet rub fastnesses for most of the dyeings.
Factors influencing households' intention to adopt solar energy solutions in Zambia: insights from the theory of planned behaviour
Authors: Zulu Sambo , Zulu Ephraim , Chabala Mwansa 
Published: May 2021

PurposeThis study examined the factors that influence households’ intention to adopt solar energy solutions in Zambia. This, in view of low adoption rates of solar energy solutions even in the wake of a widespread electricity power generation deficit across sub-Sahara Africa (SSA) has plagued the region with daily electricity load shedding lasting several hours at a time. Given the vast potential for solar energy generation in the region, solar energy solutions have become an attractive option to grid-based electricity, and many households have intentions of adopting these solutions.Design/methodology/approachThrough the lens of the theory of planned behaviour (TPB), the study surveyed adult household members in Zambia who contributed towards the household’s income. The participants were selected using the snowballing technique, which yielded a sample of 961 respondents. The results were analysed using structural equation modelling.FindingsThe results show that attitude, trust, benefits and subjective norms influence the intention to adopt solar energy solutions. Trust and benefits also influence the intention to adopt solar energy solutions indirectly through attitude. Therefore, measures aimed at increasing the adoption of solar energy solutions should focus on improving the attitude, perceived benefits, trust in the solutions and consider subjective norms.Originality/valueThe findings add to the understanding of the factors that influence the intention to adopt solar energy solutions in Zambia. Therefore, the findings can be used to inform measures aimed at improving solar energy uptake in Zambia. The study also reports on the previously unreported mediating role of attitude towards solar energy solution on the associations between perceived benefits and trust with solar energy solutions adoption intention.
Evaluation of internet of things (IoT) application areas for sustainable construction
Authors: Oke Ayodeji Emmanuel , Arowoiya Victor Adetunji 
Published: May 2021

PurposeThis purpose of the study is to evaluate areas of application of internet of things (IoT) in the construction industry, with the view of increasing the level of usage of technology. This will help in understanding the areas where IoT can be applied in the construction industry for better improvement.Design/methodology/approachA quantitative approach was adopted for this study, and the adopted questionnaire was structured on a five-point Likert scale to elicit the opinion of respondents in the areas of application of IoT in the construction industry. The respondents included are quantity surveyors, land surveyors, builders, architects and engineers. Bar chart, mean item score, one sample t-test and Kruskal–Wallis H test were used in analyzing the retrieved data.FindingsThe results showed that building information modeling, construction management, remote usage monitoring, equipment services and repair, construction tools and equipment tracking are areas where IoT is mostly applied in the industry. Site monitoring is the only factor that has significant difference in the opinions of professionals, while others do not have. One sample t-test revealed that three factors out of 12 do not have significance attached by professionals.Originality/valueThe study gives insight into different areas where IoT can be applied in the construction industry. It also highlights how its application can be improved through workshops, training, seminar and conference for construction professionals to keep themselves abreast of information and communication technology trends, especially in the aspect of IoT. The IoT adoption helps in accomplishing sustainable infrastructural projects with more convenience.
Why does resilience matter? Global implications for the tourism industry in the context of COVID-19
Authors: Altshuler Alex , Schmidt Joshua 
Published: May 2021

Purpose
This paper aims to explore the concept of resilience both through conceptual lenses and an applied relevance and importance to the tourism and hospitality industry in the context of identifying the most effective approaches to cope with the worldwide epidemic of COVID-19.

Design/methodology/approach
This conceptual paper is based on a comprehensive literature review and strategic interdisciplinary analysis as a basis for comprehensive policy recommendations.

Findings
This paper suggests five clusters of globally applicable measures and approaches aimed to enhance the resilience of the tourism and hospitality industry in the face of COVID-19 and more broadly in the face of other regional and global large-scale disasters: fostering adaptive and creative leadership; humility and cautious navigating through a deep uncertainty; flexibility in building on the unknown; enhancing social capital; and developing mutual respect and positive interconnectivity among the various stakeholders.

Originality/value
Through policy-driven applied conceptual analysis, this paper provides the various audiences in the travel and hospitality sector across the globe with an original, flexible and strategic approach to effectively respond to the multiple cascading effects of COVID-19.