bluuebunny/crossref_metadata_2025_split huggingface dataset:
Perceived overqualification and contact center workers’ burnout: are motivations mediators?
Authors: Chambel Maria José , Carvalho Vânia S. , Lopes Sílvia , Cesário Francisco 
Published: May 2021

Purpose
The purpose of this paper is to test the direct effect of the perceived overqualification on the burnout syndrome and the indirect effect through the workers’ autonomous and controlled motivation.

Design/methodology/approach
The hypotheses were tested with a sample of 3,256 contact center operators from one Portuguese company and data were analyzed using the software package Mplus to conduct structural equation models.

Findings
The results revealed that workers’ perceived overqualification is positively related to burnout and that both autonomous and controlled motivation partially mediates this relationship.

Research limitations/implications
The cross-sectional design should be regarded as a limitation. Moreover, each variable was only assessed with self-reported measures, the sample comprised call center employees from only one company and one country (Portugal), and the workers were all employed in commercial services of telecommunications, energy, banking or insurance companies, which may constrain the generalization of these results.

Practical implications
Workers’ perceived overqualification should be avoided to prevent their burnout. Furthermore, an increase in workers’ skills and competencies, enhanced decision latitude, and the task variety and quality should be crucial for employees to develop more autonomous motivation to work in a contact center and the promotion of their well-being at work. More precisely, as overqualification concerns the employees’ perceptions of surplus education, experience and knowledge, from a practical perspective, enhancing the decision latitude, task variety and quality of these individuals’ work may contribute to decreasing individuals’ perception of overqualification and, therefore, contribute to increasing workers’ autonomous motivations and well-being.

Originality/value
This study provides evidence concerning the mediating role of both workers’ autonomous and controlled motivation to explain the relationship between perceived overqualification and burnout.
Lifetime ratio improvement technique using special fixed sensing points in wireless sensor network
Authors: L. Niranjan , Priyatham M. Manoj 
Published: May 2021

Purpose
The purpose of this paper is to improve the lifetime ratio of wireless sensor networks for maintaining the battery level at a desired point for better improvement of network health.

Design/methodology/approach
Sensor point network (SPN) is used for variety of applications like weather check, tracking of undesirable vehicles and delivery of data to end points. The proposed special high health sensing point (SHHSP) scheme will overcome several limitations of existing game theory approaches with respect to delay, health and overall throughput.

Findings
The simulation results of the proposed SHHSP scheme confirms the excellence over the existing works examined with respect to delay, hops, energy consumed, nutrition SP, harmful SP, throughput and overhead.

Practical implications
It is proposed for a smart communication system in IoT, where in the communication between the sensing point network to its neighbouring sensing network is carried out by selection of SHHSP, this is implemented by using the remaining energy and distance vector with respect to control station. The system is applicable to weather check and can also be used in tracking of vehicles in a vehicle ad hoc networks.

Originality/value
It is subsidized to the IoT system and vehicle-to-vehicle communication system where in the safety is of utmost concern. The system is concentrated on the battery concern of SPN in a pool of SPNs.
The role of communication medium in increasing e-waste recycling awareness among higher educational institutions
Authors: Nanath Krishnadas , Ajit Kumar Shivani 
Published: May 2021

Purpose
This paper aims to test the effectiveness of communication platforms in conveying the importance of sustainability messages focusing on electronic waste (e-waste) recycling. While corporate communication has been explored well, this research explores the influence of communication medium on the shift in attitude and behavioural intention of higher education students.

Design/methodology/approach
An experimental design approach was used with quantitative data analysis to address the research questions.

Findings
The results revealed that the text form of communication was more effective in conveying the e-waste recycling message. Students demonstrated a significant shift in attitude and call for action when they read the sustainability article instead of watching a video with the same message.

Practical implications
With several universities trying to integrate sustainability in their curriculum, this research provides guidelines on effective communication methods for students. It also sheds light on the choice of platforms that can be used by organisations to reach out to their employees to convey sustainability-related messages.

Originality/value
The paper addresses sustainability communication in a university by exploring the best method of communication. The results open up new conversations on the media richness theory in the context of sustainability.
A global race to dominate the internet of things: how China caught up
Authors: Zhang Zhou , Li Xiaoping , Xiong Jie , Yan Jie , Xu Lu , Wang Ruoxi 
Published: May 2021

Purpose
In the ongoing Industry 4.0 era, the internet of things (IoT) has become a global race in the current information technology climate. However, little is understood about the pattern of the global competitive arena or its players’ set up strategy. This paper aims to attempt to compare the cross-country development of the IoT industry. In particular, from the lens of industrial policies, this paper highlights how China, as a latecomer, gains momentum to emerge victorious as a leader in this global race.

Design/methodology/approach
Based on five dimensions, namely, foundation, trajectory, characteristic, application and social impacts, this paper presents the evolution of the IoT industry in the USA, European Union, Japan, South Korea and China. From the lens of windows of opportunities, this paper analyzes how China seized the opportunity with the emerging technology, thereby, enabling it to create a competitive advantage.

Findings
This paper finds that China’s IoT industry takes a distinct trajectory, where scientific institutions, enterprises and governmental policies collaborate in unison, during which the first phase was when scientific research institutions introduced the conceptual new technology from developed countries. This technological foresight allowed for the identification and realization of critical technologies, strategic fields and technological trends. The second phase was the continuous dissatisfaction of capabilities of critical technologies, which creates disruptions that significantly altered the environment of technological competition.

Originality/value
This paper provides a comprehensive and comparative review of IoT industries in a global context, with the critical and influential role of the windows of opportunities on those enterprises lagging behind the technological wave.
Is it possible developing reliable prediction models considering only the pipe’s age for decision-making in sewer asset management?
Authors: Hernandez Nathalie , Caradot Nicolas , Sonnenberg Hauke , Rouault Pascale , Torres Andrés 
Published: May 2021

Purpose
The purpose of this paper was exploring and comparing different deterioration models based on statistical and machine learning approaches. These models were chosen from their successful results in other case studies. The deterioration models were developing considering two scenarios: (i) only the age as covariate (Scenario 1); and (ii) the age together with other available sewer characteristics as covariates (Scenario 2). Both were evaluated to achieve two different management objectives related to the prediction of the critical condition of sewers: at the network and the sewer levels.

Design/methodology/approach
Six statistical and machine learning methods [logistic regression (LR), random forest (RF), multinomial logistic regression, ordinal logistic regression, linear discriminant analysis and support vector machine] were explored considering two kinds of predictor variables (independent variables in the model). The main propose of these models was predicting the structural condition at network and pipe level evaluated from deviation analysis and performance curve techniques. Further, the deterioration models were exploring for two case studies: the sewer systems of Bogota and Medellin. These case studies were considered because of both counts with their own assessment standards and low inspection rate.

Findings
The results indicate that LR models for both case studies show higher prediction capacity under Scenario 1 (considering only the age) for the management objective related to the network, such as annual budget plans; and RF shows the highest success percentage of sewers in critical condition (sewer level) considering Scenario 2 for both case studies.

Practical implications
There is not a deterioration method whose predictions are adaptable for achieving different management objectives; it is important to explore different approaches to find which one could support a sewer asset management objective for a specific case study.

Originality/value
The originality of this paper consists of there is not a paper in which the prediction of several statistical and machine learning-based deterioration models has been compared for case studies with different local assessment standard. The above to find which is adaptable for each one and which model is adaptable for each management objective.
Quality of newspaper reporting of suicidal behavior in Maharashtra, India
Authors: Ransing Ramdas , Kar Sujita Kumar , Menon Vikas , Mhamunkar Aman , Patil Ishwar , Arafat S.M. Yasir 
Published: May 2021

Purpose
This paper aims to evaluate the adherence of media reports of suicide published in vernacular language newspapers against the World Health Organization guidelines.

Design/methodology/approach
The authors performed a content analysis of all suicide-related news reports published in the seven most widely circulated vernacular newspapers of Maharashtra. News reports published from April 2020 to May 2020 were included.

Findings
Among the 355 retrieved suicide reports, 39.2% reports were placed at a prominent position of the newspaper, 92.8% mentioned the name of a person, 93.8% mentioned the method of suicide, while 56.0% reported monocausal explanations for suicide. In contrast, 20.8% of news reports acknowledged a link with mental health disorders, while 0.3% news reports provided information about suicide prevention programs, and 0.8% mentioned suicide-related statistics.

Originality/value
To the best of the authors’ knowledge, this is the first study to report content analysis of suicide reports from Maharashtra state, which is one of the most developed states in India and has high rates of youth and farmer suicides.
Hey Alexa: examining the effect of perceived socialness in usage intentions of AI assistant-enabled smart speaker
Authors: Hsieh Sara H. , Lee Crystal T. 
Published: May 2021

Purpose
Artificially intelligent (AI) assistant-enabled smart speaker not only can provide assistance by navigating the massive amount of product and brand information on the internet but also can facilitate two-way conversations with individuals, thus resembling a human interaction. Although smart speakers have substantial implications for practitioners, the knowledge of the underlying psychological factors that drive continuance usage remains limited. Drawing on social response theory and the technology acceptance model, this study aims to elucidate the adoption process of smart speakers.

Design/methodology/approach
A field survey of 391 smart speaker users were obtained. Partial least squares structural equation modeling was used to analyze the data.

Findings
Media richness (social cues) and parasocial interactions (social role) are key determinants affecting the establishment of trust, perceived usefulness and perceived ease of use, which, in turn, affect attitude, continuance usage intentions and online purchase intentions through AI assistants.

Originality/value
AI assistant-enabled smart speakers are revolutionizing how people interact with smart products. Studies of smart speakers have mainly focused on functional or technical perspectives. This study is the first to propose a comprehensive model from both functional and social perspectives of continuance usage intention of the smart speaker and online purchase intentions through AI assistants.
Using a simulation-based process to select applicants: enhancing quality evaluation of a teacher education programme
Authors: Levin Orna , Paryente Bilha 
Published: May 2021

PurposeThis study aims to examine the process of using simulation to select candidates from a pool of teacher-education-programme applicants, considering the applicants’ perspective. The population of applicants to teacher-education programmes has been the subject of numerous studies; however, only a minor portion of these examined the applicants’ perspective regarding the applicant-selection process. Furthermore, the process of using simulation as a tool for applicant selection to a teacher-education has not been studied yet.Design/methodology/approachThis case study focuses on applicants’ experience of the simulation-based selection (SBS) and its potential advantages. A total of 188 applicants completed a reflection questionnaire and participated in interviews; 15 of them also participated in focus groups. The data were analysed using the thematic-cognitive method.FindingsData analysis revealed three major themes and nine subthemes, which represent the value of SBS from the applicants’ perspective in terms of social–interpersonal, cognitive–professional and emotional–personal skills.Practical implicationsResearch findings may enable decision-makers in teacher-education programmes to improve the candidate selection process, which will lead to the absorption of suitable teachers on the one hand and prevent the integration of unsuitable candidates on the other.Originality/valueThis pioneering study contributes to our understanding of the applicant-selection process and offers practical recommendations for using SBS to enhance the quality of the selection process.
Infonomics and the environment
Authors: Barragan Salvador 
Published: May 2021

Purpose
The purpose of this paper is to examine the possible implications of applying the infonomics methodology and measurement model within records and information management (RIM) to reduce organizations’ electronic footprint. By analyzing content using infonomics, it is possible for RIM managers in the private sector to keep only information with the highest value and change their behavior around keeping content beyond its infonomic value. This, in turn, may reduce the stress upon natural resources that are used in maintaining information data centers.

Design/methodology/approach
This paper examines different theories of evaluating information value and describes the role of infonomics in analyzing information as an asset to minimize its electronic footprint. Its focus is on the implications of applying a set of measurements that go beyond the information valuing models currently used in RIM; thereby, this study addresses how information that has superseded its business value may be eliminated.

Findings
This paper concludes that infonomics could elevate RIM function and alter how RIM managers within the private sector value information. Further, the inclusion of infonomics into RIM models may create new roles for RIM managers and extend the influence and reach of RIM. This may also lead to valuing all content and eliminating content that no longer has any business value. This may also eliminate the need for large data storage centers that harness and exhaust nonrenewable resources. Future developments must be watched and analyzed to see if this becomes a norm.

Practical implications
This paper will be of interest to stakeholders responsible for valuing information, appraisal of information, life-cycle management, records management, InfoSec and big data analytics.

Originality/value
The work is original but parts of this subject have been previously addressed in another study.
Impact of mandatory corporate social responsibility on corporate financial performance: the Indian experience
Authors: Sharma Rattan , Aggarwal Priti 
Published: May 2021

Purpose
The purpose of this paper is to investigate the impact of mandatory corporate social responsibility (CSR) expenditure on the firm’s financial performance in the aftermath of insertion of Section 135 in the Companies Act, 2013 for Indian listed companies.

Design/methodology/approach
The paper uses independent sample t-test, one-way ANOVA, fixed effect panel regression model and principal component analysis on a data set of 153 non-financial companies listed in BSE-500 companies for a period of 2015–2019.

Findings
The empirical results of the paper suggest that the mandatory CSR expenditure negatively impacts the company’s profitability.

Practical implications
The study has important implications for regulators and listed companies. Firstly, the mandatory CSR expenditure acts as a burden onto the on-going activities of the firms. CSR activities, therefore, should be integrated with the existing skillsets and expertise of the firms. Secondly, the government can encourage CSR activities by making the expenditure tax deductible. Moreover, the Schedule VII list of activities has a scope to become more inclusive rather than the present exhaustive list.

Originality/value
The paper highlights the gap in the expectation and actualisation of the CSR mandate by studying the recent data of the sample companies of the BSE-500 index. The paper adds to the CSR literature in the emerging market context.
Using memoir in social studies and history classes: a VARK approach to address all learning styles
Authors: Liftig Robert Alan 
Published: May 2021

PurposeUsing primary sources, such as memoirs, letters and diaries, rather than relying solely on secondary sources (i.e. the textbook) is a more effective way for students to appreciate the lived experiences of those who were present when the history was made. This article details how memoir was used in a college classroom in Connecticut as a supplement to required texts. It provides a lesson plan, a sequence of activities and a list of recommended primary sources that were used to explore selected topics. It proposes reasons for why this method of instruction has been so successful.Design/methodology/approachThe study uses VARK approach: visual, auditory, reading, kinesthetic; sequential activities using text, video and primary sources; PowerPoint from group work; presentation via ZOOM; and required text used as lens through which to see student choice topics.FindingsAccessing VARK learning behaviors and including the original voices of those who lived through history improves student engagement, increases understanding and empathy and promotes sense of agency to student progress.Research limitations/implicationsStudents focus on a particular aspect of history. Shared text covers all of it, through a thematic lens. Final exam and papers insure that students are responsible for all of the course material.Practical implicationsYoung students might “role play” individuals in history, or particular situations, but this is not accepted, practical or as useful in higher grades. Using primary sources bridges that gap.Social implicationsTeamwork, shared technical skills, product produced and shared, and sense of group experience lead to more unified classroom. Teacher role is more of director and editor rather than information giver.Originality/valueThe study is not a new idea, but one that is usually used only as a one-off and should be made part of standard curriculum.
Fitness to drive practices among non‐driver trained occupational therapists in an Australian community‐based rehabilitation setting
Authors: Scott Hayley , Unsworth Carolyn , Browne Matthew 
Published: May 2021

AbstractIntroductionDriving is a valued occupation given the independence and freedom it provides. Safe driving performance can be impacted by medical conditions, change in functional status and ageing processes. Occupational therapy driver assessors (OTDAs) provide invaluable driving recommendations; however, this requires specialist training for the therapist and is costly for clients. The number of OTDAs is not expected to meet the growing demand for expert services in this area, and little is known about the practices that non‐ OTDAs use to assist clients with returning to driving. The aims of this study were to investigate the practices of non‐OTDAs in a community‐based rehabilitation setting in Australia with respect to knowledge, confidence and skills in assessments, recommendations and outcomes for clients as part of the return to driving process.MethodsA descriptive study including medical record audits between April and September 2019 and staff surveys were completed at a large metropolitan community‐based rehabilitation facility. Descriptive statistics and thematic analysis were used to summarise data.ResultsA total of 102 client medical records were audited, and 13 clinician surveys were completed. Medical record audits identified that return to driving was not consistently addressed by occupational therapists. Clinician surveys outlined a lack of knowledge and confidence of return to driving processes and available assessment tools to guide this process.ConclusionAll occupational therapists have an ethical obligation to address driving as an activity of daily living; however, non‐OTDAs report that they are not equipped for this role. This may negatively impact on driver safety, independence and overall health and well‐being of clients in community‐based rehabilitation. Further research is indicated to develop evidence‐based driving resources to support best practice of non‐OTDAs.
‘We Cows are in a Very Serious Predicament’: Constructions of Land Girls and Cattle in Britain in the Second World War
Authors: Webb Thomas , Summerfield Penny , Riley Mark , Pearson Chris 
Published: May 2021

AbstractThis article addresses understandings of a novel wartime labour force, the Women's Land Army, and of the cattle that a large proportion of its members worked with, in Britain during and after the Second World War. It draws on official records, publicity material, print media, memoirs and oral histories for an analysis of the gendered dynamics of the wartime management of the dairy herd, focusing on cultural constructions and their contradictions. We argue that Land Girls were widely depicted as urban interlopers even though many came from rural backgrounds, while cattle were sometimes seen as representatives of rural resistance and sometimes as vehicles for personal transformation.