bluuebunny/crossref_metadata_2025_split huggingface dataset:
The Correlation between Servqual Dimensions and Student Satisfaction
Authors: Abd Rashid Nur Zihan , Tuan Ismail Tuan Nur Athirah Nabilah , Thomas Bibianah 
Published: December 2021

Service quality is a very crucial element in ensuring the competitiveness of various institutions. By having a good service quality, the reputation of the organization will enhance and thus become their added competitive advantage. In higher education institution, service quality is important to ensure the students whom are their primary stakeholders are able to have a good learning experience in which will then influence their satisfaction. The primary objective of this paper is to analyze the correlation between five elements in SERVQUAL dimensions (tangibility, reliability, responsiveness, assurance, empathy) and the student satisfaction. The questionnaires were distributed among the students in various faculties in UiTM Sabah by using convenience sampling technique and 250 questionnaires were managed to be collected for analysis. Overall, the result shows that the students are satisfied with service quality in UiTM Sabah. Specifically, all five SERVQUAL dimensions correlate with student satisfaction. Reliability, responsiveness and empathy dimensions have strong correlation with student satisfaction. Meanwhile, both tangibility and assurance have moderate correlation with student satisfaction. This study is hoped to contribute towards the new knowledge in the field of service quality especially in higher education institutions Future research is also proposed at the final section of this study to discover new findings from different perspectives of service quality.
Keywords: servqual; students’ satisfaction; service quality; higher education institution; service delivery.
The Use of “Scratch and Challenge Board” as an Alternative Assessment Tool to Enhance University Students’ Skills
Authors: Sulaiman Tajularipin , Abdul Rahim Suzieleez Syrene , Wong KaiYan , Wan Jaafar Wan Marzuki 
Published: December 2021

Abstract: In the teaching and learning process, assessment can be applied in various ways. In order to ensure the quality of education, assessment should be performed as a platform to support student learning. The role of assessment also ensures that students’ learning outcomes meet the needs of the 21st century skills. “Scratch & Challenge Board” (SCB) can be used to support the 21st century teaching and learning environment through focus group discussions. Therefore, the aim of this study was to explore the perspectives of university students on the use of “Scratch & Challenge Board” as an alternative assessment tool in enhancing students’ skills. This study applied the qualitative research approach. Data were collected through focus group interviews and related documents such as students’ assignments. A total of 10 focus group were obtained, with 3-4 students in each group, and each discussion was moderated by an experienced moderator. Collected data were analysed using constant comparative data analysis methods to obtain the themes. Four (4) themes emerged in this study: (i) alternative assessment encourages active participation in learning, (ii) integrating technologies in assessment tools, (iii) relevant with 21st century skills, and (iv) improvement in learning environment. In conclusion, the “Scratch and Challenge Board” is an assessment tool that not only supports face-to-face teaching and learning, but can also be integrated with technological devices and social media platforms. The “Scratch and Challenge Board” also enhances students’ 21st century skills

Keywords: Assessment tool, Alternative assessment, Group discussion, Teaching innovation
Research Collaboration: Enhancing the Research Skills and Self-Confidence of Early Career Academics
Authors: Mydin Faridah , Radin A. Rahman Radin Siti Aishah , Wan Mohammad Wan Muna Ruzanna 
Published: December 2021

Abstract: An academic’s career development chiefly depends on research and publication performance. For young academics, support and guidance are needed to help with the transition to new work culture and practices in the early phase of their career. This study intended to explore the benefits of research collaboration activities in relation to young academics’ knowledge, skills, and personal development. A total of 15 young academics from one research university with each having less than five years of work experience selected using purposive sampling. In-depth interviews were used to collect data. The data transcribed and analyzed using thematic analysis. The findings revealed that research collaboration activities have substantial impact on young academics in updating their research knowledge and skills, and this subsequently caused them to be more confident with their ability to manage research independently. Collaboration activities also have remarkable impact on young academics’ generic skills development and psychological wellbeing, increase young academics’ self-confidence, to reduce isolation as well as overcome the problem of low performance. Based on the findings, it is suggested that collaborative working culture is promoted and enhanced by universities as a practical platform for young academics to continue upgrading their knowledge and skills.

Keywords: Performance, Research Collaboration, University, Young Academics
Interactive Craft Activities – Elevating Special Needs Education Learning Tools with “Craft Interactive Teaching Approach”
Authors: Maaruf Siti Zuraida , - Nurul Syawani , Selvan Subramaniam Tamil 
Published: December 2021

Abstract: The aim of this study is to determine the Expert Panels agreement and consensus on the suitable items for the development of the Craft Interactive Teaching Approach (CiTA). A purposive sampling consisting of 12 Expert Teachers with more than ten years of experience in the field of Special Education were used in this research to measure their consensus on the design and development of the CiTA video module. The CiTA video module was developed using the ADDIE Model that is supported by the Delphi Technique. This study utilised the Design Development Research (DDR) approach that consisted of three phases. However, for the purpose of this article, the researchers will only discuss Phase 2: Design and Development in developing the Interactive Teaching Approach Video module. The responding twelve VAE teachers provided positive feedback towards learning and teaching using the tutorial module. With the interquartile range of 0 to 1.00 for all items included in the activities, all Expert Teachers in the field of Special Education approved with the content of the CiTA video module from the two rounds of Delphi surveys performed. The CiTA video module was developed with the inclusion of all items that were highly approved by the participating Expert Teachers in the Special Needs Education. Since the two rounds of item evaluation demonstrated a significant relationship between Round One and Round Two, the development of the video module could improve inclusive learning in the Malaysian classroom.

Keywords: Interactive Visual Arts Education, Special education needs, Special needs children.
Children’s cognitive function and mental health based on finite element nonlinear mathematical model
Authors: Luo Mengjun , Fakieh Bahjat , Hasan Hafnida 
Published: December 2021

Abstract
This article uses a finite element nonlinear mathematical model to analyse the psychological conditions of children with certain physical defects. The thesis uses exercise and psychological intervention to intervene in children with material defects and scores the children’s mental state and cognitive status after the intervention. After our training and psychological intervention, the study found that the psychological evaluation scores of children with physical defects increased significantly. Before and after the intervention, there are apparent differences in children’s cognition in vocabulary and arithmetic. There is a nonlinear negative correlation between children’s cognitive abilities with physical defects and the scores of mental health status and neuropsychological evaluation. For this reason, the study concluded that movement and psychological intervention play a significant role in improving the cognitive function of children with physical defects.
Nondestructive Test Technology Research for Yarn Linear Density Unevenness
Authors: Zhou Bin , Wang Huiling , Wang Ke , Zhao Jumei , Zhou Hongtao , Huang Shihui 
Published: December 2021

Abstract
Yarn linear density and linear density unevenness between fragments involve the mass and mass variation of yarn per unit length, which are important indices to reflect the uniformity of yarn thickness. Aiming at the shortcomings of the traditional testing method, which uses a yarn length tester to test these indices by counting length first and then cutting and measuring weight, a testing device that measures weight and counts length synchronously is designed and developed, so that the yarn can be continuous, recyclable, and reusable. Length counting is conducted by a length-counting disk connected to a photoelectric coded disk, and the result of length counting can be accurate to 0.01 m. The original skein frame with a perimeter of 1 m is replaced, so that the error caused by yarn overlapping is avoided. Through program control, the testing of a plurality of groups of linear density values can be completed at one time to calculate the linear density unevenness of different fragments of yarn, and the yarn can be led to a recovery spool through a yarn guide cylinder to form a new package. Polyester/viscose 65/35 blended yarn was taken as a test sample and subjected to statistical analysis using SPSS software. It is found that the results of the newly developed device are closer to the arbitration value; the whole experiment is completed at one time, which avoids the secondary error and reduces the labor intensity; and the raw materials can be recycled, which saves labor and raw material costs. The device has high value for industrialization and popularization.
The KhAI-90 Light Civil Turboprop Airplane Pilot Project
Authors: Grebenikov Oleksandr , Loginov Vasyl , Humennyi Andrii , Buival Liliia , Chumak Anton 
Published: December 2021

Abstract
The pilot project of new light civil turboprop aircraft, called the KhAI-90, featuring a cruising speed of 350km/h, payload of 600 kg at 500 km range, and equipped with two turboprop Rolls-Royce 250-B17F engines each with power of 420 hp (alternatively, two AI-450C engines each with power of 450 hp may be installed) is presented herein. Based on the developed technical task, the concept for creating the KhAI-90 new competitive light civil aircraft, and the analysis of prototypes’ aircraft parameters and characteristics, the main tactical and technical requirements are assigned. The take-off weight of the new aircraft is determined in three approximations at the preliminary design stage of light civil turboprop aircraft, using the iterative software “CLA-TOW”, studying the influence of the wing geometric parameters and lift devices on aerodynamic performance, the power-to-weight ratio and the airplane weight parameters. The following parameters are calculated for the design: minimum take-off weight WTO
min = 3,600 kg, optimal wing loading p
0

opt
= 130 daN/m2, optimal aspect ratio 9.6, taper ratio 2.25, sweep angle at leading edge 3 degrees, airfoil relative thickness 10.6%. A general view and three-dimensional parametric models of the master-geometry and passenger cabin space distribution are constructed for the KhAI-90 by means of the SIEMENS NX computer integrated system. More broadly, this pilot project has also demonstrated the viability of the method we developed and previously reported for determining light civil turboprop airplane parameters.
Cetamina em Cuidados Paliativos Oncológicos: Um Desafio Experiência de um Serviço
Authors: Martins Olímpia , Ferraz Gonçalves José 
Published: December 2021

Introdução: A cetamina é um fármaco anestésico dissociativo com propriedades analgésicas e anti-depressivas em doses sub-anestésicas. Pode ter um impacto significativo como adjuvante analgésico na dor não controlada com opióides.
O objectivo deste estudo foi analisar o uso da cetamina em contexto paliativo oncológico.
Material e Métodos: Estudo retrospectivo incluindo doentes internados num serviço de Cuidados Paliativos sob terapêutica com cetamina, durante 30 meses.
Resultados/Discussão: Analisados 20 doentes, com medi- ana de idades de 54,5 anos. A cetamina foi usada como adju- vante analgésico em 18, e em 2 no tratamento da depressão. Dos 18, todos referiam dor máxima (10) e 22% apresentava sinais de toxicidade opióide; 73% apresentava dor mista. Foram tratados com a dose mediana de opióide equivalente a 422,5 mg/dia de morfina oral. A dose mediana de cetamina foi 80 mg/dia, intravenosa ou subcutânea contínua, em 90% dos doentes. Verificou-se alívio da dor em 70%, em média ao fim de 4,8 dias. A dose de opióide diminuiu em 12% dos doentes e o número de doses de resgate em 53%. Todos receberam neurolépticos, com ou sem benzodiazepinas. Os efeitos psicomiméticos num doente obrigaram à sua suspensão. Os doentes com depressão apresentaram melhoria do humor como resposta principal à cetamina.
Conclusão: Os resultados do estudo sugerem eficácia da cetamina em doses sub-anestésicas no controlo da dor oncológica refractária, parecendo uma opção terapêutica promissora em doentes com dor oncológica de difícil con- trolo. Sendo, no entanto, a evidência científica insuficiente, é necessária mais investigação para definir o papel da cetamina em Cuidados Paliativos.
The impact of hedonic and utilitarian dimension in mobile service banking quality towards relationship quality
Authors: Siahaan Juniarty , Kristiyono Yokie Radnan , Sitorus Anggiat B. , Saputra Eric D. 
Published: December 2021

Service quality is vital for retail banking institutions nowadays to have a competitive advantage against their competitors. One of the ways was developing a mobile banking application. By relying on the mobile banking application, the banking institutions would serve their existing customers better and attract new potential customers. The purpose of this research was to investigate the effect of mobile banking service quality empirically in terms of the utilitarian and hedonic dimensions on the relationship quality variables, namely commitment, trust, and satisfaction. The research focused on 220 respondents from university students in Indonesia who are at least 17 years old and using a mobile banking application on their smartphones. The method for collecting data is based on convenience sampling. The Structural Modelling Equation was also used to analyze the data result. The findings show that trust significantly and positively influences commitment/satisfaction. Furthermore, the dimensions of mobile 'banking. Service quality (Security/ Privacy, Practicality, Design/Aesthetics, and Enjoyment) has a low-moderate effect on relationship qualitative variables (Trust, Satisfaction, and Commitment). The dimensions of mobile banking service quality positively influence the relationship quality, except PPracticalitydoes not affect Commitment, Design/Aesthetics does not influence trust, and enjoyment does not influence commitment.
Examining a model of tourist loyalty in homestay tourism village balkondes Borobudur area in the new normal period
Authors: Novitaningtyas Ivo , Verawati Dian Marlina , Achsa Andhatu 
Published: December 2021

Tourism business is affected by Pandemic Covid-19. Tourist loyalty was proven as an important key for the recovery of tourism business, including homestays in tourism villages. Therefore, this study aims to examine the model of tourist loyalty in homestays tourism village Balkondes Borobudur area in the new normal period. The quantitative study was conducted by developing a questionnaire to get primary data from 100 respondents who have stayed in a homestay tourism village Balkondes Borobudur area in the new normal period more than once as samples. Data were analyzed by Structural Equation Model (SEM) with AMOS, and Sobel Test to examine the mediation effect. The results show that service quality and image has a positive and significant effect on tourist satisfaction, tourist trust, and tourist loyalty. Moreover, tourist satisfaction and tourist trust proved that these variables mediate the relationship between service quality and tourist loyalty, and between image and tourist loyalty. The results have implications for the homestay tourism village manager to improve the quality of services based on health protocols and CHSE, communicate a positive image to guests through a marketing communication mix, to increase guest satisfaction and trust. Thus, it is hoped that the guests who have stayed will become loyal guests so that the business can survive and be sustainable. This study extends the literature related to the implementation of the tourist loyalty model in the hospitality and tourism industry, especially homestays in tourism villages.
Quality and image: The role of satisfaction and trust as intervening variables on loyalty of customer’s internet service providers
Authors: Kesuma Teuku Meldi , Yunus Mukhlis , Siregar M. Ridha , Muzammil Abdul 
Published: December 2021

Many factors can affect customer loyalty that some of them are service quality and corporate image. There are two objectives of this study. First, this study explains service quality and corporate image effects as antecedents for customer satisfaction, trust, and loyalty. Second, this study investigates the role of customer satisfaction and trust in mediating the service quality and corporate image effects on customer loyalty in the context of ISP customers. By using the purposive sampling technique, this study researched 270 ISP customers. The sample of data was statistically analyzed with the Structural Equation Modeling (SEM) and the Confirmatory Factor Analysis (CFA). This study confirmed that customer satisfaction, customer trust, and loyalty were directly affected by service quality and corporate image. Customer satisfaction and customer trust influenced customer loyalty significantly. The role of customer satisfaction and customer trust indirectly in mediating service quality and corporate image effects on customer loyalty was also confirmed by partial mediation. This study concludes by arguing that it needs to pay attention to service quality and the company’s good name levels to maintain customer loyalty.
Valorización energética de residuos orgánicos mediante pirolisis
Authors: Gosgot Angeles Wildor , Rivera López Rosalynn Yohanna , Rascón Jesús , Barrena Gurbillón Miguel Ángel , Ordinola Ramirez Carla María , Oliva Manuel , Montenegro Santillan Yesica 
Published: December 2021

<p>En la actualidad el aprovechamiento de energía de la biomasa es una alternativa para el impulso de matriz energética renovable. Una de las principales fuentes de biomasa son los residuos orgánicos generados por las actividades productivas y cotidianas. Por lo que existen diferentes mecanismos para valorización energéticas como tratamientos biológicos y termoquímicos. Debido a ello, la presente revisión se centra en las tecnologías termoquímicas, en especial en la pirólisis, ya que con este proceso se puede transformar todo tipo de residuos orgánicos, obteniendo productos principales como los bio-aceites, biochares y gases condensables que tienen un alto valor energético, que pueden ser aprovechados en los sistemas de calefacción y generación de electricidad, entre otras aplicaciones. Para obtener cada uno de los productos y aplicaciones dependerá del tipo de pirólisis y el reactor pirolítico. Estos son seleccionados de acuerdo a la composición de la biomasa a procesar. En definitiva, la pirólisis es una tecnología amigable con el medio ambiente debido a que se desarrolla en ausencia de oxígeno y no genera la emisión de gases de efecto invernadero causantes del cambio climático, además que, el biochar, producto de la pirólisis, ha despertado gran interés desde el punto de vista energético y remediación ambiental por la comunidad científica.</p>
Estimates of the convergence rate in the limit theorems on transition phenomena for branching random processes
Authors: Жураев Ш.Ю. , Алиев А.Ф. 
Published: December 2021

В данной работе рассматриваются ветвящиеся случайные процессы с дискретным временем в двух предположениях: в начальный момент времени имеется одна частица или в начальный момент времени существует большое число частиц. В переходных явлениях для таких ветвящихся случайных процессов получены оценки скорости сходимости условных законов распределений к предельному распределению.
We consider branching random processes with discrete time in two assumptions: at the initial moment of time there is one particle and there are large number of particles. In transition phenomena for such branching random processes, estimates of the convergence rate of conditional distributions are obtained.
The Physics of Interdigitated Dielectrometry Sensors and Application as In-Situ Oil Oxidation Monitoring
Authors:   , Risos Alexander 
Published: December 2021

<p>Monitoring of hydrocarbon oxidation is of great importance in many industry applications and reliable in-situ measurements are a challenge. In literature, it was shown that new versus degraded hydrocarbons show a change in their dielectric properties. In this thesis, the degradation of the oil was investigated by means of two thermal oil degradation experiments and the Fourier transform infrared spectroscopy. In addition, the impact. on the dielectric properties were determined using a novel type of a dielectric test cell that is temperature compensated. It was found that ketones, acids and moisture were generated through a thermal oil aging process. These products have been found to change in the dielectric properties of the liquid which are reflected through the complex permittivity. Ketones increased largely the real part of the permittivity and organic acids affected predominantly the imaginary part of the complex permittivity in a nonlinear fashion, which could be described using a modified polaron theory model. These measurements served as the base for the development of a novel kind of interdigitated sensor that can measure the dielectric properties such as the relative permittivity and the intrinsic conductivity with high accuracy and precision, without being affected by temperature. This is a crucial step in the development of a suitable in-situ sensor, as it does not need to undergo a complicated temperature curve compensation or calibration using calibration-liquids. The interdigitated sensor, made using cost efficient printed circuit board technology, exhibited an accuracy in measuring the complex permittivity of about 99%. The sensing precision was practically limited by the measurement instrumentation using a developed Faraday shield for the sensor. The sensor was used in an oil degradation experiment. to verify the in-situ capability. These measurements of the relative permittivity and conductivity yielded values such as a degree of oxidation and acidity number. For the first time: it was possible to measure in-situ the complex dielectric properties of liquids at temperatures between 20 °C to 140 °C using interdigitated sensors.</p>