bluuebunny/crossref_metadata_2025_split huggingface dataset:
Empowerment through rejection: challenging divisions between traditional, authentic and critical writing pedagogy
Authors: Barnes Meghan E. , Coffey Heather 
Published: June 2021

PurposeThe purpose of this study is to inquire into the effectiveness of authentic writing instruction embedded in a critical service-learning project in a middle school English Language Arts curriculum.Design/methodology/approachThis paper analyzes middle school students’ survey responses before and after their participation in a critical service-learning project designed to engage students in authentic writing. Specifically, the paper considers students’ perspectives of community and writing as a result of their participation in the project.FindingsParticipants’ perspectives fell into three categories: audience influence, empowerment or personal knowledge to act and confidence in ideas.Originality/valueThese perspectives suggest a deviation from common findings regarding the benefits of authentic writing instruction, as the presence of an audience in this study often hindered student confidence in their abilities as writers and community change agents. Authors draw from the findings to offer recommendations to support teachers in effectively incorporating authentic writing practices and audiences into their instruction.
Decision model innovation for competitive productivity (CP) in the airport industry
Authors: Rengarajan Srinath , Moser Roger , Tillessen Louis , Narayanamurthy Gopalakrishnan , Reddy Sai Shiva Jayanth 
Published: June 2021

Purpose
The purpose of this paper is to explore the impact of decision model innovation (DMI), set on the decision-making support for the customers, on customer satisfaction and the firm’s competitive productivity (FCP).

Design/methodology/approach
This study operationalizes the concept of DMI by developing a decision support journey (DSJ) model for the airport industry, using the case of Zurich Airport and its ecosystem. This paper then explores how this DSJ impacts the FCP of Zurich Airport.

Findings
This study finds that applying DMI shows potential to improve talent management, resource management and corporate culture, leading to a higher FCP. By centralizing the decision-making process of its customer and decision support, executives gain essential insights into the actual needs of their customers. This enables firms to adapt their products and services to the actual needs of the customer, which leads to higher performance.

Research limitations/implications
This study explores the complementarity between DMI and FCP, exploring how operationalizing the concept through DSJ impacts FCP elements, including talent management, resource management and overall corporate culture. This extends extant work on improving non-aeronautical revenues in dynamic environments within airport ecosystems as a converging industry setting.

Practical implications
Existing airport digital applications providing minimal support should be expanded to provide an interaction and exchange platform for airport ecosystem players and customers. This paper finds that the firm adopting DMI in the airport/airline industry can set up a win-win situation to achieve competitive productivity by providing decision-making support and valuable insights to its customers.

Originality/value
This study is among the first to apply DMI toward improving FCP in the airport industry. It treats airports as an ecosystem of converging industries that can benefit by incorporating customer-focused digitally-enabled solutions to improve decision-making and customer satisfaction.
Cross-cultural comparability of customer satisfaction measurement – the case of mobile phone service providers
Authors: Wangwacharakul Promporn , Márquez Medina Silvia , Poksinska Bozena Bonnie 
Published: June 2021

Purpose
Customers from different cultures might have different expectations and perceptions of quality, leading to different levels of satisfaction. Together with the construct and measurement equivalence issues of cross-cultural surveys, this raises the question of the comparability of customer satisfaction measurements across countries. The purpose of this study is to evaluate the survey method of anchoring vignettes as a tool for improving the comparability of customer satisfaction measurements across countries and to shed some light on cultural influences on customer satisfaction measurements.

Design/methodology/approach
Based on the models of American Customer Satisfaction Index and European Performance Satisfaction Index, the authors designed and conducted a survey using the method of anchoring vignettes to measure and compare customer satisfaction with mobile phone services in four countries – Costa Rica, Poland, Sweden and Thailand. The survey was carried out with young adults aged 20–30 years, who were mostly university students.

Findings
This study demonstrates how anchoring vignettes can be used to mitigate cultural bias in customer satisfaction surveys and to improve both construct and measurement equivalence of the questionnaire. The results show that different conclusions on cross-cultural benchmarking of customer satisfaction would be drawn when using a traditional survey compared to the anchoring vignettes method.

Originality/value
This paper evaluates the survey method of anchoring vignettes as a potential quantitative research method for studying customer satisfaction across countries. The results also contribute to customer satisfaction research as these shed some light onto how culture influences customer satisfaction measurements. The practical implication for firms and managers is that allocating resources among different countries based on traditional customer satisfaction surveys may be misleading.
Obstacle detection based on depth fusion of lidar and radar in challenging conditions
Authors: Xie Guotao , Zhang Jing , Tang Junfeng , Zhao Hongfei , Sun Ning , Hu Manjiang 
Published: June 2021

Purpose
To the industrial application of intelligent and connected vehicles (ICVs), the robustness and accuracy of environmental perception are critical in challenging conditions. However, the accuracy of perception is closely related to the performance of sensors configured on the vehicle. To enhance sensors’ performance further to improve the accuracy of environmental perception, this paper aims to introduce an obstacle detection method based on the depth fusion of lidar and radar in challenging conditions, which could reduce the false rate resulting from sensors’ misdetection.

Design/methodology/approach
Firstly, a multi-layer self-calibration method is proposed based on the spatial and temporal relationships. Next, a depth fusion model is proposed to improve the performance of obstacle detection in challenging conditions. Finally, the study tests are carried out in challenging conditions, including straight unstructured road, unstructured road with rough surface and unstructured road with heavy dust or mist.

Findings
The experimental tests in challenging conditions demonstrate that the depth fusion model, comparing with the use of a single sensor, can filter out the false alarm of radar and point clouds of dust or mist received by lidar. So, the accuracy of objects detection is also improved under challenging conditions.

Originality/value
A multi-layer self-calibration method is conducive to improve the accuracy of the calibration and reduce the workload of manual calibration. Next, a depth fusion model based on lidar and radar can effectively get high precision by way of filtering out the false alarm of radar and point clouds of dust or mist received by lidar, which could improve ICVs’ performance in challenging conditions.
How use of learning management system mediates the relationships between learner interactions and learner outcomes
Authors: Costley Jamie , Southam Ashleigh , Bailey Daniel , Haji Shaibou Abbdoulai 
Published: June 2021

Purpose
Online learning and the use of technology-based learning management systems (LMS) are on the rise in higher education. The purpose of this study is to explore how the frequent use of these LMS mediates the relationship between three types of learner interactions and student outcomes.

Design/methodology/approach
This was an exploratory study using surveys that collected information on students’ use of LMS, their interactions and student outcomes. The participants of this study consisted of 362 undergraduate students from a South Korean University who were taking online classes as part of their degree.

Findings
The findings support existing research that increased learner interactions have positive effects on learning outcomes. However, some of the positive effects were reduced when considering the effect of higher levels of LMS use. In particular, learner-to-learner interactions.

Research limitations/implications
This information will enable educators to identify, measure and evaluate their online courses and consider how to integrate LMS use effectively. Results imply that focus may need to be on how learner to learner interactions can be best supported through the application of LMS.

Practical implications
This information will enable educators to identify, measure and evaluate their online courses and consider how to integrate LMS use effectively.

Social implications
Learner-to-learner interaction through social networking platforms may be more beneficial in socially constructing knowledge than formalizing interaction through LMS.

Originality/value
This study contributes to the field of online learning by suggesting that the importance of some types of learner interactions may be overestimated in relation to the importance of LMS use.
The millennial customer journey: a Phygital mapping of emotional, behavioural, and social experiences
Authors: Mele Cristina , Russo-Spena Tiziana , Tregua Marco , Amitrano Cristina Caterina 
Published: June 2021

Purpose
The wider possibility of connectivity offers additional opportunities for customers to experience value propositions. The online world is only one side of the customer experience. The integration of digital technologies, social presence and physical elements increases the complexity of customer journey. This paper aims to map the phygital customer journey by focusing on millennials.

Design/methodology/approach
The study adopted a qualitative methodology to investigate 50 millennials from Italy. Millennials had to describe, in two phases, a journey they had recently made. First, they used sticky notes with no restrictions on expressing their feelings and structuring their CJ. Second, customers transferred the sticky notes’ contents, consider the information provided and map the journey with additional details using the Uxpressia software.

Findings
This paper frames the Millennials customer journey as a cycle of four moments: connect, explore, buy and use. Each moment enacts the customer experience as a mixture of emotional, behavioural and social responses. Online and offline interactions blur the boundaries between the physical and digital world (i.e. phygital): millennials move back-and-forth or jump from one action to another according to the evolving path of emotions and interactions.

Originality/value
The phygital customer journey provides an alternative understanding of customer journey occurring as a fuzzy process or loop. A phygital map develops as a circular path of moments seen as phenomenological microworlds of events, interactions, relationships and emotions.
Experimental evaluation of bond behavior in controlled, binary and quaternary concretes developed using SCMs
Authors: Dave Niragi , Guduru Ramesh , Misra Anil Kumar , Sharma Anil Kumar 
Published: June 2021

Purpose
The consumption of supplementary cementitious materials (SCMs) has increased enormously in the construction industry. These SCMs are often waste materials or industrial by-products. This study aims to investigate the bond strength using reinforcing bars in Normal Strength Concrete (M20 grade) and High Strength Concrete (M40 grade), developed using SCMs and data was compared with concrete prepared with ordinary portland cement (OPC). The findings of the study will help in reducing the dependency on OPC and promote the utilization of waste materials in Construction.

Design/methodology/approach
In the present study, the bond behavior between the steel bars and the concrete was investigated in controlled, binary and quaternary concretes of M20 and M40 grades. Following the conventional procedures, samples were prepared and mechanical tests conducted (as per IS:2770–1 code for M20 and M40 grade concrete structures), which showed an improvement in the bond strength depending on the extent of overall calcium and silica content in these composite mixtures, and thus reflected the importance of vigilant utilization of used industrial waste in the OPC as a replacement without exceeding silica content beyond certain percentages for enhanced structural properties.

Findings
Experimental evaluation of bond behavior results showed a brittle nature for the controlled (OPC) concrete mixtures. While binary and quaternary concrete was able to resist the load-carrying capacity under large deformations and prevented the split cracking and disintegration of the concretes. Among different variations in the chemistry, for both M20 and M40 grades, the maximum bond strengths were observed for 10% Metakaolin + 10% Silica Fume + 30% Fly Ash + 50% OPC composition and this could be attributed to the fineness of the additives, better packing and enhanced calcium silicate hydrate (C-S-H).

Originality/value
Quaternary concrete may be a future option in place of OPC concrete. Very limited data is available related to the bond strength of quaternary concrete. Experimental analysis on quaternary concrete shows that its use in construction can reduce both construction cost and a burden on natural raw materials used to make OPC.
Corporate social responsibility motives of Indian firms
Authors: Dixit Sushil Kr. , Verma Hemraj , Priya Samant Shant 
Published: June 2021

PurposeThe purpose of this paper is to explore the motives of Indian firms for engaging with corporate social responsibility (CSR) practices and their interplay by using interpretive structural modelling methodology (ISM) and Matrice d’impacts croisés multiplication appliquée á un classment (MICMAC) analysis.Design/methodology/approachThe research uses ISM and Matrice d’impacts croisés multiplication appliquée á un classment (MICMAC) analysis to find the structural relationship among the CSR motives of the Indian firms identified from the past literature and agreed upon by the experts.FindingsThe ISM model indicates that firms primarily engage in CSR either because of top management commitment to certain values, to meet the legal mandate or of the pressure from the NGOs. The top management commitment gives a strategic orientation to CSR, which results in community engagement by the firm as one of the important components of the strategy. The community engagement helps in engaging with its employees and investors along with finding sources of innovations, which, in turn, help the firm in engaging its customers, managing corporate reputation and getting a cost advantage. Collectively, these help them in improving their financial performance. However, the model highlights two autonomous sources, meeting legal mandate and pressure from NGOs also motivate firms to engage in CSR without having any strategic thought or engagement with its strategic system.Originality/valueThe study provides a comprehensive listing of CSR motives of Indian firms along with the structural relationships among the identified CSR motives. The model developed provides CSR professionals and policymakers an understanding of the primary CSR motives along with their driving power and dependence. This insight will help them in manipulating these motives for better CSR engagement by the Indian firms.
Optimal marketing policy for managing new generation products in the presence of forward-looking customers by considering product diffusion
Authors: Najafi-Ghobadi Somayeh , Bagherinejad Jafar , Taleizadeh Ata Allah 
Published: June 2021

Purpose
The effect of customers’ forward-looking behavior on firms’ profit has been highlighted by many researchers and practitioners. This study aims to develop a mathematical model for new generation products to analyze the optimal pricing and advertising policies in the presence of homogeneous forward-looking customers. A firm that produces and sells a new generation product was considered. This firm aimed to determine the optimal pricing and advertising expenditure by maximizing the total profit.

Design/methodology/approach
The demand was presented as a diffusion model inspired by the Bass diffusion model. This paper used Pontryagin’s maximum principle to analyze the proposed model. The presented model was implemented in some numerical examples by proposing a heuristic solution method. Numerical examples confirmed the theoretical results.

Findings
This paper found a threshold on the optimal advertising policy depends on customers’ forward-looking behavior, advertising coefficient (both direct and word-of-mouth advertising) and discount rate. The funding showed that the optimal pricing path of the first generation was monotonically decreasing or increasing and, then, decreasing. Results revealed that, by increasing the customers’ forward-looking behavior, the firm should reduce the price and advertising expenditure. Also, the price was shown to be negatively affected by the discount rate and word-of-mouth advertising. The profitability will improve if the firm spends more budget on advertising by increasing the discount rate and advertising effectiveness. Further, when the word-of-mouth advertising effect is high, the firm should increase the advertising expenditure first and, then, decrease it.

Originality/value
Nowadays, forward-looking customers’ anticipation for releasing a new generation can harm the firms’ profit. In this regard, this research analyzed optimal pricing and advertising policies for a new generation product in a market populated by homogeneous forward-looking customers. To the best of the knowledge, this is the first study that investigated these two marketing policies jointly in the presence of forward-looking customers.
The effects of stereotype threat on Roma academic performance in Slovakia: role of academic self-efficacy and social identity
Authors: Slobodnikova Andrea , Randolph-Seng Brandon 
Published: June 2021

PurposeOne of the goals of various European Union (EU) organizations (i.e. Roma and non-Roma nonprofits) is the integration of Roma into the educational system. A challenge for the educational systems of EU countries, therefore, is to determine how to support the academic performance of Roma. Understanding the positive and negative factors related to Roma’s academic performance and achievement is an important first step in increasing academic success among this minority group.Design/methodology/approachA quantitative experimental design was used both online and face-to-face to examine whether stereotype threat had an influence on the academic performance of Roma in Slovakia and second, whether such threat was moderated by social identification and academic self-efficacy.FindingsThe results showed that stereotype threat does influence Roma in Slovakia and there were direct effects of social identity and academic self-efficacy on academic performance of the face-to-face participants.Originality/valueConsistent with stereotype threat theory, to the best of authors’ knowledge, this research is the first to show that a stereotype threat did harm the academic performance of the face-to-face Roma sampled. Further, although many studies have examined stereotype threat effects on academic performance, little is known regarding whether social identification and academic self-efficacy have an influence on such threats. The results of the study show that social identification and academic self-efficacy had a significant direct influence on academic performance.
Employee voice and perceived attractiveness: are less attractive employees ignored in the workplace?
Authors: Timming Andrew R. , Baumann Chris , Gollan Paul 
Published: June 2021

PurposeThe paper aims to examine the effect of employees' perceived physical attractiveness on the extent to which their voices are “listened to” by management.Design/methodology/approachUsing an experimental research design, the paper estimates main effects of employee attractiveness and possible moderating effects of employee race and gender as well as the gender of their “managers.”FindingsThe results suggest that, with few exceptions, more physically attractive employees are significantly more likely to have their suggestions acted upon by managers than less attractive employees, pointing to a powerful form of workplace discrimination. This finding holds across races, with more attractive white, black, and Asian employees exerting a more impactful voice than their less attractive counterparts, although the moderation appears to be stronger for whites than ethnic minorities.Research limitations/implicationsThe results have important implications for the extant literatures on employee voice, diversity and discrimination.Originality/valueThis is among the first studies to demonstrate that less attractive employees suffer from an “employee voice deficit” vis-à-vis their more attractive counterparts.
The role of norms in predicting waste sorting behavior
Authors: Setiawan Budi , Afiff Adi Zakaria , Heruwasto Ignatius 
Published: June 2021

Purpose
This study aims to examine the role of personal and subjective norms in predicting waste sorting, an increasingly relevant pro-environmental behavior.

Design/methodology/approach
This study obtained data from a sample of 300 respondents from three Indonesian cities. Purposive sampling was employed to obtain information from specific segments of Indonesian population. The analysis consisted of a two-stage procedure including confirmatory factor analysis and covariance-based structural equation modeling.

Findings
Results demonstrated that both subjective and personal norms significantly and directly predict waste sorting behavior (WSB) bypassing intention to behave.

Research limitations/implications
The fact that norms held by individuals are able to single-handedly drive pro-environmental behaviors implies that previous studies and social marketing campaigns may have overstated the role of intention.

Practical implications
In designing marketing communication programs promoting WSB, this paper argues that targeting normative tendencies of the audience may provide a more effective strategy than focusing on explicit pro-environmental intentions and attitudes of the public.

Originality/value
This study provided a new experimental test and confirmation of the role of subjective norms, the normative component of the theory of planned behavior and of personal norms, the normative component of the norm activation theory, in predicting WSB.