bluuebunny/crossref_metadata_2025_split huggingface dataset:
The affluenza epidemic: consequences of parent-child value congruence in a material world
Authors: Flurry Laura Ann , Swimberghe Krist R. 
Published: February 2021

Purpose
The purpose of this research is to offer a theoretical explanation for the perpetuation of materialistic values among adolescents. In a recent survey by the Pew Research Center (2019), adolescents in America say that having a lot of money is more important to them in their future than getting married or having children. This research answers the call for a theoretical explanation for the perpetuation of materialistic values among adolescents. Using person–environment fit (P-E fit) theory, this study argues that it is not the content of the values, but rather the fit between a person’s value priorities and the values prevailing in the environment which is crucial to well-being.

Design/methodology/approach
A national online panel was used to collect cross-sectional survey data from 278 families (adolescents aged 13–18 and their parents).

Findings
Findings indicate that adolescents in congruent value households express significantly greater life satisfaction and less depressed mood than adolescents in conflict value households. In fact, materialistic adolescents living in materialistic households expressed the greatest life satisfaction, a finding which contrasts with the current claims that materialism uniformly causes anxiety and depressed mood.

Research limitations/implications
To the best of the authors’ knowledge, this study is the first to test person–environment fit theory in the context of the family and to offer this theory as a viable explanation of affluenza among America’s youth. The results of this study support the P-E fit theory and suggest that materialism is not universally associated with negative well-being, but rather that adolescents’ well-being is a function of the congruency of an adolescent’s values to his/her family environment.

Social implications
While materialistic socialization within the family does enhance the well-being of adolescents temporarily, it may also set adolescents up for a lifetime of harmful expectations from the pursuit money. A consistent pattern of overconsumption as a reward to adolescents may later produce materialistic adults who suffer from financial difficulties and mental health disorders. Disproportionate consumption further leads to environmental pollution.

Originality/value
No study to date has examined the impact of value congruence in the household (parent-child), as it pertains to the development of materialism in adolescents and its effects on adolescents’ well-being. This study suggests that highly materialistic adolescents can experience happiness from the pursuit of consumption. This offers insight into how a value deemed as detrimental as materialism continues to permeate in our society.
Cognitive analytics management of the customer lifetime value: an artificial neural network approach
Authors: De Marco Marco , Fantozzi Paolo , Fornaro Claudio , Laura Luigi , Miloso Antonio 
Published: February 2021

PurposeThe purpose of this study is to show that the use of CAM (cognitive analytics management) methodology is a valid tool to describe new technology implementations for businesses.Design/methodology/approachStarting from a dataset of recipes, we were able to describe consumers through a variant of the RFM (recency, frequency and monetary value) model. It has been possible to categorize the customers into clusters and to measure their profitability thanks to the customer lifetime value (CLV).FindingsAfter comparing two machine learning algorithms, we found out that self-organizing map better classifies the customer base of the retailer. The algorithm was able to extract three clusters that were described as personas using the values of the customer lifetime value and the scores of the variant of the RFM model.Research limitations/implicationsThe results of this methodology are strictly applicable to the retailer which provided the data.Practical implicationsEven though, this methodology can produce useful information for designing promotional strategies and improving the relationship between company and customers.Social implicationsCustomer segmentation is an essential part of the marketing process. Improving further segmentation methods allow even small and medium companies to effectively target customers to better deliver to society the value they offer.Originality/valueThis paper shows the application of CAM methodology to guide the implementation and the adoption of a new customer segmentation algorithm based on the CLV.
Effects of personality disorders and attitudes towards social networking services: evidence from family business successors in the Arab world
Authors: Abbas Hasan A. 
Published: February 2021

PurposeThis paper examines the effect of personality disorders, namely loneliness and shyness, on the family business successors' attitude towards social networking services (SNS).Design/methodology/approachIn this study the personality disorder and attitude towards using WhatsApp are analysed in a sample of 511 family business successors, aged 18 and up to more than 50 years. Participants completed questionnaires designed for the purposes of the study specifically using for loneliness factor the UCLA Loneliness Scale (Russell et al., 1978) and for shyness the Sociability Scale (Cheek and Buss, 1981). We use two statistical methods: the first statistical technique is an exploratory factor analysis to show that shyness can be measured down into two dimensions (1) lack of confidence and (2) hesitancy, while loneliness also can be measured into the two dimensions: (1) amiability and (2) abandonment. The second statistical method uses structural equation modelling (SEM) to fit the data to the proposed model.FindingsThe results indicate that neither a lack of confidence nor amiability has a significant effect on the attitude towards instant messaging, while hesitancy and abandonment both have significant effects on attitude. Moreover, abandonment has a stronger effect on attitude than hesitancy.Research limitations/implicationsIn this study were not included other related social disorders that other scholars normally study in such projects. For example, narcissism, addiction and socially anxious are very important and have results that conflict with ours.Originality/valueThe causal relations between the two independent factors of shyness and loneliness and the dependent factor of attitude towards using an Internet and SNS in family businesses from the Arab world have not yet been clearly and fully explored. This study aims to fill this gap through studying the impact of personality disorder (loneliness and shyness) on attitude to use SNS by the successors of family businesses.
Assessing the risk of self-harm: the impact of safety interventions on the predictive validity of risk assessment in secure care
Authors: Girardi Alessandra , Webb Elanor Lucy , Roychowdhury Ashimesh 
Published: February 2021

Purpose
Self-harm is a cause of concern for health-care professionals. The Short-Term Assessment of Risk and Treatability (START) is a short-term assessment instrument used to rate the likelihood of risk behaviours, including self-harm. As result of the assessment, interventions that are implemented to reduce the risk of self-harm may reduce the strength of the predictive validity of a risk assessment tool. The aim of this study was explore the impact of risk management interventions on the capacity of START to predict self-harm. It was predicted that the interventions would weaken the ability of START to predict self-harm in patients who received the intervention.

Design/methodology/approach
Secondary analysis of routinely collected data in a large sample of women in an inpatient secure care setting. Demographic and clinical information, self-harm episodes, safety management interventions and START assessments were extracted and used to build an anonymous database.

Findings
START significantly predicted self-harm in those with and without the safety management intervention. However, the strength of the predictive validity was smaller in those who received the intervention compared to those without.

Practical implications
The results suggest that the implementation of safety management interventions needs to be taken into account when assessing future risk of self-harm.

Originality/value
To the best of the authors’ knowledge, this is the first study to explore the impact of safety management interventions on the predictive validity of START in a large sample of women.
Miles and Snow Typology: most influential journals, articles, authors and subject areas
Authors: Anwar Jamil , Hasnu S.A.F. , Butt Irfan , Ahmed Nisar 
Published: February 2021

PurposeThe purpose of this paper is to find out the most influential journals, articles, authors and the subject areas where Miles and Snow typology is used. The study identifies the opportunities for future research as well.Design/methodology/approachReview is based on 196 journal articles selected through a systematic and rigorous search process from the four databases: ProQuest, Business Source Complete, Willy and Science Direct. Total Citation, threshold citations, fractional citation and citation per year techniques are used for analyses.FindingsStrategic Management Journal (SMJ), Academy of Management Journal (AMJ) and Journal of Marketing (JOM) are the most influential Journals. The most influential and prolific articles on the subject are from Hambrick (1983), Conantet al.(1990), Dotyet al.(1993), Sabherwalet al.(2001), Desarboet al.(2005) and Fiss (2011). Management, strategic management and marketing are the most studied subject areas.Originality/valueAlthough there have been many reviews of the literature on this typology, the systematic review on Miles and Snow typology to find out the most influential journals, authors, articles and subject area has not been done before.
Promoting customer engagement in service settings through identification
Authors: Black Hulda G. , Jeseo Vincent , Vincent Leslie H. 
Published: February 2021

Purpose
The purpose of this paper is to empirically test some of the consumer engagement frameworks that have been previously proposed in marketing literature.

Design/methodology/approach
Data were gathered via surveys distributed to members of a health club in the USA. Results were analyzed using structural equation modeling.

Findings
We found the effects of satisfaction on intercustomer support – the assistance received from other customers within a service setting – to be fully mediated by customer identification. The strength and direction of effects differed based on the type of identification. They also found an effect of satisfaction on customer patronage frequency. This effect was fully mediated by customer–employee identification.

Practical implications
The findings illustrate that, in most cases, intercustomer support can be built and enhanced by focusing on customer identification. Both customer–company and customer–customer identification had a positive effect on social/emotional and instrumental support; however, they did not influence a consumer’s patronage frequency. Conversely, customer–employee identification decreased perceptions of instrumental support, but increased perceptions of social/emotional support and patronage frequency. While the findings indicate that identification with a firm’s employees drives a customer’s patronage, firms must decide if the benefits received from increased patronage are worth the decreased instrumental support.

Originality/value
Past research has demonstrated the benefits of intercustomer support at both the firm and customer level, yet little research has investigated what enhances intercustomer social support in an organization. The research answers this question and illuminates some specific mechanisms that mediate this effect. Additionally, while previous research indicates that intercustomer support drives objective outcomes such as firm performance and loyalty intentions, we instead found these outcomes to be driven by customer–employee identification.
Service authenticity and its effect on positive emotions
Authors: Kim Jong-Hyeong 
Published: February 2021

Purpose
This paper aims to report that authenticity is a crucial factor in determining consumer behavior. To ensure that customers feel a sense of authenticity, service organizations and researchers must understand the factors that convey perceived authenticity. Therefore, this study uses multiple features of perceived service authenticity (i.e. continuity, consistency, uniqueness, talent, scarcity, honesty and traditional) and examines their effects on positive emotions in a traditional restaurant service context.

Design/methodology/approach
A total of 342 surveys were collected using a panel data service in China. This study examined the structural relationships among perceived service authenticity, positive emotions and revisit intention using AMOS. Additionally, a multigroup analysis was conducted to identify the moderating effect of individuals’ psychological traits (i.e. nostalgia proneness).

Findings
The results indicated that all service authenticity dimensions except continuity significantly enhance positive emotions. Furthermore, positive emotions significantly enhanced revisit intention. The results also revealed that nostalgia proneness moderates the effects of service authenticity on positive emotions.

Practical implications
The results provide important insights into how to increase customers’ perceived service authenticity and positive emotions.

Originality/value
This research is a pioneering effort to conceptualize a multiple-dimensional structure of the authenticity model and test its appropriateness in a traditional restaurant context. Furthermore, this study is one of the first attempts to develop an authenticity model that links service authenticity, positive emotions, revisit intention and the moderator of nostalgia proneness based on the Mehrabian and Russell model.
A study on top managers from a resource-based perspective
Authors: Hsu Ya-Ti , Chang Kuo-Chien 
Published: February 2021

PurposeThis study aims to apply the resource-based and upper-echelons perspectives to integrate concepts of strategic decision-making (i.e. speed and quality) and transformational leadership behavior (i.e. inspirational motivation, intellectual stimulation, individualized consideration and idealized influence) to examine how these resources are influenced by the characteristics of top managers (i.e. demographic backgrounds and entrepreneurial orientation) to affect firm performance.Design/methodology/approachUsing evidence from a sample of 111 top managers from different firms in Taiwan, this research examined the relationships among the selected variables using two versions of the designed questionnaire: one for the leader, and the other for the followers. Confirmatory factor analysis and structural equation modeling were used to analyze the data.FindingsThe findings reveal the following: the entrepreneurial orientation of top managers does affect their leadership style, which affects firm performance; if top managers display traits of transformational leadership, then firm performance will be higher, likely because transformational leaders tend to make high-quality decisions and strategic decision-making speed was influenced by the experience of top managers and the inspirational motivation provided by transformational leadership.Originality/valueThis study makes three specific contributions: improving the limitations of demographics-based top-management studies by investigating both demographics and psychological characteristics; advancing research on the relationships between entrepreneurial orientation and performance by integrating transformational leadership behaviors and examining the proposed research model from a resource-based perspective.
Does perceived morality of CEO activism matter? Understanding employees' responses to CEO actions on sociopolitical issues
Authors: Lee Yeunjae , Tao Weiting 
Published: February 2021

PurposeFrom an internal perspective, the purpose of this study is to understand employees' responses to chief executive officer (CEO) activism, a phenomenon wherein a company's CEO expresses his/her own opinions and ideas on controversial sociopolitical issues. Integrating corporate social responsibility (CSR), public relations and leadership literature, this study examines the effects of employees' expectations toward CEOs and transformational CEO leadership on the perceived morality of CEO activism and its attitudinal and behavioral outcomes.Design/methodology/approachAn online survey was conducted with 417 full-time employees in the US whose CEO has been engaging in sociopolitical issues.FindingsThe results showed that employees' ethical expectations toward their CEOs and transformational CEO leadership were positively associated with perceived morality of CEO activism, whereas economic expectations toward CEOs had no significant relationship with it. In turn, perceived morality of CEO activism contributed to employees' positive attitudes and supportive behaviors for their CEOs and their companies.Originality/valueThis study is among the first attempts to examine the effectiveness of CEO activism from an internal perspective, drawing from CSR, public relations and leadership literature.
Advanced utilization of 3D digital image correlation for thermal and impact reliabilities of electronics components
Authors: Kwak Jae B. , Chung Soonwan 
Published: February 2021

Purpose
This paper aims to present an adaptation of digital image correlation (DIC) to the electronics industry for reliability assessment of electronic packages. Two case studies are presented: one for warpage measurement of a micro-electro-mechanical system (MEMS) package under different temperature conditions and the other for the measurement of transient displacements on the surface of a printed circuit board (PCB) assembly under free-fall drop conditions, which is for explaining the typical camera setup requirement and comparing among different boundary conditions by fastening methods of PCB.

Design/methodology/approach
DIC warpage measurements on a small device, such as a MEMS package, require a special speckle pattern. A new method for the creation of speckle patterns was developed using carbon coating and aluminum evaporative deposition. To measure the transient response on the surface of a PCB during a free-fall impact event, three-dimensional (3D) DIC was integrated with synchronized stereo-high speed cameras. This approach enables the measurement of full-field displacement on the PCB surface during a free-fall impact event, contrary to the localized information that is obtained by the conventional strain gage and accelerometer method.

Findings
The authors suggest the proposed patterning method to the small-sized microelectronics packages for DIC measurements. More generally, the idea is to have a thin layer of the dark or bright color of the background and then apply the white or black colored pattern, respectively, so that the surface has high contrast. Also, to achieve a proper size of speckles, this paper does not want to expose the measuring objects to high temperatures or pressures during the sample preparation stage. Of course, it seems a complicated process to use aluminum evaporator, carbon coater and electroformed mesh. However, the authors intend to share one of the solutions to achieve a proper pattern on such small-sized electronic packages.

Originality/value
3D DIC technique can be successfully implemented for the measurement of micro-scale deformations in small packages (such as MEMS) and for the analysis of dynamic deformation of complex PCB.
Understanding sport event ticket-type preference in a forced e-ticket environment
Authors: Popp Nels , Simmons Jason M. , Smith Danielle Kushner , Tasker Rachel 
Published: February 2021

PurposeMany sport venues utilize digital ticketing, in some instances exclusively. Forced technology adoption among ticket buyers in nonsport contexts, (i.e. airline passengers) has been shown to produce negative responses among consumers. The purpose of the current study is to examine sport consumer response to forced e-ticket adoption.Design/methodology/approachE-surveys were disseminated to attendees of a major NCAA Division I football conference championship game where digital tickets were required for entry for the first time in event history. Mixed methods were utilized to examine both quantitative and qualitative data from 1,821 respondents.FindingsAmong respondents, 29.6% indicated a preference for traditional paper tickets and 48.3% preferred e-tickets, with younger patrons more likely to prefer the digital option. No significant difference related to future consumption was found between those preferring hard tickets and those preferring e-tickets. An analysis of qualitative responses revealed five primary themes for hard ticket preference: (1) ease of use, (2) souvenir, (3) reliability, (4) lack of technology and (5) preference. Five primary themes supporting e-ticket preference were also uncovered: (1) convenience, (2) simplicity, (3) familiarity, (4) paperless and (5) security.Originality/valueThe current study is the first to examine actual sport event consumers in a forced self-service technology environment. Also, no previous studies have explored respondents' preference motivations. The current study is also the first to link both age and future consumption to ticket-type preference.
Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study
Authors: Sony Michael , Antony Jiju , Douglas Jacqueline Ann , McDermott Olivia 
Published: February 2021

PurposeQuality 4.0 is the new buzzword among quality professionals. There has been no empirical study of Quality 4.0 yet. Hence, the purpose of this paper is to investigate what are the motivations, barriers and readiness factors for Quality 4.0 implementation.Design/methodology/approachThis study uses an online survey on senior quality professionals working in leading companies in Europe and America. In total, 50 participants participated in this study.FindingsThis study finds the top five motivating, barriers and readiness factors for Quality 4.0 implementation. These factors are ranked in terms of the order of importance as perceived by senior quality professionals.Research limitations/implicationsThis is the first empirical study on Quality 4.0 that investigates the motivation, barriers and readiness factors of Quality 4.0. This study provides a theoretical base of Quality 4.0 body of knowledge in terms of its practical relevance and adoption in modern-day organizations.Practical implicationsOrganizations can use this study to understand what the motivation and barriers for implementing Quality 4.0. In addition, before implementation of Quality 4.0, the readiness factor for Quality 4.0 can be used by organizations to evaluate their preparedness before the actual implementation of the initiative.Originality/valueThis is the first empirical study on Quality 4.0 that captures the viewpoints of senior quality professionals on the motivation, barriers and readiness factors of Quality 4.0.