bluuebunny/crossref_metadata_2025_split huggingface dataset:
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots
Authors: Jiménez-Barreto Jano , Rubio Natalia , Molinillo Sebastian 
Published: August 2021

Purpose
Drawing on the self-determination theory, the assemblage theory and customer experience literature, this paper aims to develop a framework to understand motivational customer experiences with chatbots.

Design/methodology/approach
This paper uses a multimethod approach to examine the interaction between individuals and airlines’ chatbots. Three components of self-determined interaction with the chatbot (competence, autonomy and relatedness) and five components of the customer–chatbot experience (sensory, intellectual, affective, behavioral and social) are analyzed qualitatively and quantitatively.

Findings
The findings confirm the direct influence of self-determined interaction on customer experience and the direct effects of these two constructs on participants’ attitudes toward and satisfaction with the chatbot. The model also supports the mediating roles of customer experience and attitude toward the chatbot.

Practical implications
This paper offers managers a broad understanding of individuals’ interactions with chatbots through three elements: motivation to use chatbots, experiential responses and individuals’ valuation of whether the interactions have amplified (or limited) the outcomes obtained from the experience.

Originality/value
This paper contributes to the hospitality and tourism literature with a hybrid approach that reflects on current theoretical developments regarding human- and interaction-centric interpretations of customer experience with chatbots.
Are export earnings from India’s bilateral intra-industry trade with the US and China robust enough?
Authors: Bagchi Sagnik , Bhattacharyya Surajit 
Published: August 2021

Purpose
This paper aims to explore whether India’s export basket in the bilateral intra-industry trade (IIT) with two of its top trading partners characterize robust export earnings or not. This is pertinent for two reasons. First, India has a persistent problem of current account deficit for over decades now. Second, whether India’s export diversification strategy by participating in global value chains to improve export share in the world market led to the problem of the fallacy of composition.

Design/methodology/approach
This study considers bilateral trade data between India-USA and India-China at the HS-6 digit level over the period 1990–2018. The magnitude of total IIT is computed using the Grubel and Lloyd (1971) index. This paper then uses the unit value dispersion criterion to disentangle the magnitude of total IIT into horizontal and vertical IIT. Through a stepwise econometric exercise, this paper explores the attributes of exported goods in the IIT basket in terms of the directions of ToT, export share and export-price elasticity.

Findings
Across the two country pairs, the major contributors to the upsurge in IIT are five manufacturing industry groups of chemical, plastics and rubber, textiles, base metals and machinery and mechanical appliances. Across the industry groups, the dominant form of IIT has been low vertical IIT. Most of the industry groups do not characterize robust export earnings as the commodity groups have an elastic demand and an increasing trend of Terms of Trade (ToT). The exceptions are the industry groups of chemicals and textiles in India-China and India-USA, respectively.

Research limitations/implications
The concern of slim export earnings in most industry groups offers scepticism in maintaining the sustainability of the current account. The problem of the fallacy of composition also cannot be ruled out given the dominance of low vertical IIT. This study argues that these industry groups need to engage in labour market reforms and require access to easy credit to achieve competitiveness in the world market.

Originality/value
The analysis performed in this paper attempts to integrate the Prebisch-Singer hypothesis in the context of IIT. Empirical evidence to such an issue is not profound.
How big data analytics can help manufacturing companies strengthen supply chain resilience in the context of the COVID-19 pandemic
Authors: Bag Surajit , Dhamija Pavitra , Luthra Sunil , Huisingh Donald 
Published: August 2021

PurposeIn this paper, the authors emphasize that COVID-19 pandemic is a serious pandemic as it continues to cause deaths and long-term health effects, followed by the most prolonged crisis in the 21st century and has disrupted supply chains globally. This study questions “can technological inputs such as big data analytics help to restore strength and resilience to supply chains post COVID-19 pandemic?”; toward which authors identified risks associated with purchasing and supply chain management by using a hypothetical model to achieve supply chain resilience through big data analytics.Design/methodology/approachThe hypothetical model is tested by using the partial least squares structural equation modeling (PLS-SEM) technique on the primary data collected from the manufacturing industries.FindingsIt is found that big data analytics tools can be used to help to restore and to increase resilience to supply chains. Internal risk management capabilities were developed during the COVID-19 pandemic that increased the company's external risk management capabilities.Practical implicationsThe findings provide valuable insights in ways to achieve improved competitive advantage and to build internal and external capabilities and competencies for developing more resilient and viable supply chains.Originality/valueTo the best of authors' knowledge, the model is unique and this work advances literature on supply chain resilience.
Green intellectual capital, green HRM and green social identity toward sustainable environment: a new integrated framework for Islamic banks
Authors: Ali Muhammad , Puah Chin-Hong , Ali Anum , Raza Syed Ali , Ayob Norazirah 
Published: August 2021

PurposeThe role of green human resource management in Islamic banking remains relatively unexplored. This study focuses on how green human resource management plays a part using intellectual capital and how green human resource improves employee commitment, eco-friendly behavior and environmental performance in Islamic banks.Design/methodology/approachThis paper integrated two well-established theoretical frameworks, namely, intellectual capital-based view theory and social identity theory. A survey-based research instrument was employed to collect sample data of 231 respondents. To test hypotheses, we considered partial least square structural equation modeling (PLS-SEM)-based approach using SmartPLS.FindingsThe results indicate that green human capital, green structural capital and green relational capital significantly influenced green human resource management. Similarly, green human resource management showed a significant positive impact on employee commitment, eco-friendly behavior and environmental performance. Moreover, this study found significant positive results on the interrelationship between employee commitment, eco-friendly behavior and environmental performance. The outcomes recommend that Islamic bank HR managers and top management should strengthen green human resource management policies. Additionally, the Islamic bank HR department should consider bank intellectual capital and employee social identity while making environment-friendly policies.Originality/valueThis study provides novel contributions by offering some useful guidelines to Islamic bank managers and practitioners. In addition, our research aids general green human resource literature and adds value to promoting a sustainable organization.
Looking for meanings at work: unraveling the implications of smart working on organizational meaningfulness
Authors: Palumbo Rocco , Flamini Giulia , Gnan Luca , Pellegrini Massimiliano Matteo 
Published: August 2021

Purpose
This study aims to shed light on the ambiguous effects of smart working (SW) on work meaningfulness. On the one hand, SW enables people to benefit from greater work flexibility, advancing individual control over organizational activities. On the other hand, it may impair interpersonal exchanges at work, disrupting job meaningfulness. Hence, the implications of SW on work meaningfulness are investigated through the mediating role of interpersonal exchanges at work.

Design/methodology/approach
The authors investigate both the direct and indirect effects of SW on employees’ perceived meaningfulness at work. Secondary data come from the sixth European Working Conditions Survey. The study encompasses a sample of 30,932 employees. A mediation model based on ordinary least square regressions and bootstrap sampling is designed to obtain evidence of SW’s implications on meaningfulness at work through the mediating role of interpersonal relationships (IR).

Findings
The research findings suggest that SW triggers a positive sense of the significance of work. However, it negatively affects IR with peers and supervisors, entailing professional and spatial isolation. Impaired IR twists the positive implications of SW on organizational meaningfulness (OM), curtailing the employees’ sense of significance at work.

Practical implications
SW is a double-edged sword. It contributes to the enrichment of OM, enhancing the individual self-determination to shape the spatial context of work. However, its side effects on interpersonal exchanges generate a drift toward organizational meaninglessness. Tailored management interventions intended to sustain IR at work are needed to fit the design of SW arrangements to the employees’ evolving social needs.

Originality/value
The paper pushes forward what is currently known about the implications of SW on OM, examining them through the mediating role of IR at work.
Foreign subsidiaries’ relational strategic emphasis and performance implications amid environmental turbulence
Authors: Thoumrungroje Amonrat , Racela Olimpia C. , Zhang Man 
Published: August 2021

PurposeGrounded in strategic choice and resource-based views, this study aims to investigate the antecedents and consequences of relational strategic emphasis of foreign subsidiaries operating in Thailand. Four types of relational strategies were identified with associated differential performance outcomes.Design/methodology/approachData collected via self-administered surveys from a diverse sample of 168 foreign subsidiaries were analyzed in two stages. First, multinomial logistic regression was used to test whether resource-bridging capability, nonmarket-based assets and market-based assets were significant predictors of relational strategy type. Then, multivariate analysis of variance was used to determine whether the four relational strategy types differed in their strategic performance and financial performance.FindingsThe three resource-based motives are significant predictors of relational strategy. Firms adopting the “dual-relational” strategy tend to have the highest level of resource-bridging capability and nonmarket-based assets while firms pursuing the “business-oriented” strategy are likely to possess a higher level of market-based assets. Extensive reliance on relational ties enables foreign subsidiaries to achieve a much higher level of strategic and financial performance than those that chose to only rely on transactional or contractual relations.Practical implicationsForeign subsidiaries operating in emerging markets characterized by an unstable market environment have to establish good relationships with buyers, suppliers and distributors, as well as government agents.Originality/valueUsing a juxtaposition of political and business ties, a typology of the relational strategy was conceptualized. This study extends non-market strategy research by investigating the relationship between resource and capability in the choice of relational strategy. Diverse degrees of political and business ties show different impacts on strategic and financial performances.
Organized crime, corruption and the challenges of economic growth in the economic community of West African states
Authors: Mohammed Mallam Isgogo , Hossein Abbsinejad , Nwokolo Chukwudi C. 
Published: August 2021

Purpose
This study aims to examine organized crime, corruption and their challenges to the economic growth of the Economic Community of West African States (ECOWAS). Organized crime and corruption can have a grossly negative impact on the economic growth process of every system, but the extent of damage they have needs to be measured to determine the policy implications to the region.

Design/methodology/approach
The study uses the fixed effects model and the feasible generalized least square known also as the random-effects model with the pooled ordinary least square as a control on the defined objectives using secondary time series data that covers the period 2000 to 2019 for 11 countries in the ECOWAS region. The panel nature of the data set provides a rich degree of freedom with 220 (20 years for 11 countries – 20*11 = 220) observations.

Findings
Results show among others that organized crime does not have a significant impact on economic growth, whereas corruption significantly reduces economic growth.

Research limitations/implications
Unavailability of data affected the scope of the study in the areas of a number of countries selected and years chosen for the study. The implication is that it would have given the study better degrees of freedom.

Practical implications
The practical implication of this study has exposed corruption hinders economic growth in West Africa.

Social implications
The social implication of the study is that it has exposed that though the organized crime was a bad phenomenon it does not retard economic growth significantly in West Africa.

Originality/value
This study is original and of immense importance as its the first study to focus on organized crime and corruption’s influence on economic growth among West African states.
The influence of outsourcing activities on the perception of service quality. An empirical study based on online reviews by hotel customers
Authors: Espino-Rodríguez Tomás F. , Rodríguez-Díaz Manuel 
Published: August 2021

Purpose
This study aims to examine the impact of the outsourcing of hotel departments on service quality measured through online customer reviews.

Design/methodology/approach
Three models were developed, considering three important online tourism reputation websites, to establish the relationship between the outsourcing of hotel activities and service quality.

Findings
The results show that in the three databases, hotel outsourcing has a negative influence on online reputation. A higher level of outsourcing reduces service quality, the percentage of recommendations and the value perceived by customers who carry out online reviews of these hotels. In addition, different models were established for each type of department.

Originality/value
To the best of the authors’ knowledge, this paper presents the first empirical study to analyse the relationship between the impact of process outsourcing and customers’ online reviews. It is also the first empirical research to consider the relationship between outsourcing and ratings by hotel end-customers as a performance measure.
Dynamic diversification benefits of Sukuk and conventional bonds for the financial performance of MENA region companies: empirical evidence from COVID-19 pandemic period
Authors: Ghaemi Asl Mahdi , Rashidi Muhammad Mahdi 
Published: August 2021

Purpose
This study aims to investigate the spillover between the Middle East and North Africa (MENA) stock index and several security indices, including Sukuk and conventional bond, and ultimately compare the hedge effectiveness of Sukuk and conventional bond.

Design/methodology/approach
The study uses VAR (1)-asymmetric Baba, Engle, Kraft and Kroner-multivariate generalized autoregressive conditional heteroskedasticity (1,1) model to analyze the volatility and shock and asymmetric shock spillover between Sukuk index and several bond indices in the MENA region including, Bond, All Bond, High Yield Bond and Bond and Sukuk and MENA stock market index and ultimately compare the hedging capabilities of Sukuk and conventional bonds by calculating the optimal portfolio weights for securities indices and stock portfolios and hedge effectiveness of security indices.

Findings
Results indicate that there is no shock, volatility and asymmetric shock spillover between the Sukuk index and MENA stock index, implying that Sukuk indices behave independently from MENA stock indices; however, there is shock and asymmetric shock spillover between MENA stock indices and security indices that include conventional bonds. The result of optimal portfolio weights and corresponding hedge effectiveness indicate that Sukuk is the most significant asset among other security indices in diversifying and hedging stock MENA portfolios. Moreover, the hedge effectiveness of Sukuk shows persistent trends during both the normal and crisis periods.

Practical implications
The study suggests that MENA stock market investors and investment managers should add Sukuk instead of the conventional bond to their portfolio to hedge their portfolio against investment risks during both normal and crisis periods.

Originality/value
Although many studies compare many aspects of Sukuk and conventional bonds, this is the first study that compares the hedge effectiveness of Sukuk and conventional bond based on the time-varying optimal portfolio weights strategy.
The impact of COVID-19 on Islamic banks in Bangladesh: a perspective of Marxian “circuit of merchant’s capital”
Authors: Miah Mohammad Dulal , Suzuki Yasushi , Uddin S. M. Sohrab 
Published: August 2021

PurposeThis paper aims to assess the probable impact of COVID-19 on the Islamic banking system in Bangladesh. More specifically, it attempts to test the hypothesis that Islamic banks are exposed to increased risk because of their role as a provider of “merchant capital” including financing for trade, commerce and working capital, which are believed to be severely disrupted by the COVID-19.Design/methodology/approachThe paper draws upon the Marxian tradition on the identification of the circuit of “merchant capital” separated from the circuit of “interest-bearing capital.” Moreover, the research adopts the balance sheet approach to trace the sectoral distribution of investment as well as sources of income of Islamic banks.FindingsThe research supports the hypothesis that the investment pattern of Islamic banks is skewed toward the trade and merchant’s financing. More than two-third of Islamic banks’ investment, and income thereof, is concentrated on working capital and trade finance. As these sectors are largely vulnerable to the economic shock resulting from COVID-19, Islamic banks in Bangladesh are likely to be affected through this channel.Research limitations/implicationsThe research focuses only on Islamic banks in Bangladesh. Further study can assess the impact of COVID-19 on conventional and Islamic banks in other countries to find similarities and differences with the findings of the current research.Practical implicationsThe finding of this research will be useful for bank managers, policymakers and users of financial services. In particular, this study provides important information useful for regulators in devising appropriate policies which aim to mitigate the adverse impact of COVID-19.Originality/valueTo the best of the authors’ knowledge, this is the first study that attempts to examine the impact of COVID-19 on Islamic banking system in Bangladesh, a country where Islamic banks occupy one-third of the total banking system’s assets.
Motivational, emotional and memorable dimensions of non-Muslim tourists’ halal food experiences
Authors: Sthapit Erose , Björk Peter , Piramanayagam Senthilkumaran 
Published: August 2021

Purpose
This study aims to explore non-Muslim tourists’ general halal food preferences, motivations for tasting halal food during their recent trips, positive and negative emotions and memorable dimensions associated with their recent halal food experiences after returning from holiday.

Design/methodology/approach
Data were collected using the authors’ personal networks and Amazon Mechanical Turk (MTurk) using a questionnaire. An email containing a link to the questionnaire was sent to the authors’ personal networks and posted on MTurk in January 2021.

Findings
Of the 311 non-Muslim respondents, more than half considered themselves as food neophiliacs and considered halal food experiences as imperative whilst travelling. However, tasting halal food was not a major travel motivation. Novelty and taste were the two main motivations for tasting halal food whilst at a tourism destination. Emotions elicited by halal food experiences focussed on “joy” and “love”. The proposed conceptual framework for memorable halal food experiences comprises several dimensions: taste, spending time with family and friends, novelty, quality and safety, hospitality, ambience (setting/servicescape) and experiencing others’ culture through food.

Originality/value
This is one of the first studies to explore non-Muslim tourists’ motives, emotions and memorable dimensions of halal food experiences.
Innovative performance of project teams: the role of organizational structure and knowledge-based dynamic capability
Authors: Gonzalez Rodrigo Valio Dominguez 
Published: August 2021

PurposeThis study aims to investigate the relationship between knowledge-based dynamic capability and organizational structure on team innovative performance in Brazilian industrial companies.Design/methodology/approachThis study is based on data from a survey of 262 respondents from 65 companies in the Brazilian industrial sector with project teams and followed the partial least squares approach to model the structural equation that was used for data analysis.FindingsThe results of the study show that mechanical structures with a high degree of formalization and centralization have a negative impact on knowledge-based dynamic capability and integration has a positive relationship with dynamic capability. Moreover, the research shows that project team innovative performance is directly affected by knowledge generation and combination capability; however, knowledge acquisition/absorption does not interfere with project team innovative activity.Practical implicationsThis study contributes to the managers of firms in the industrial sector by analyzing how the characteristics of organizational structure impact dynamic capability and project team innovative performance. The results of this study indicate that more mechanical structures have more difficulty in developing knowledge-based dynamic capability in the context of project teams.Originality/valueThis study advances the concept of knowledge-based dynamic capability from the firm level to the project team level. This study accesses a research gap that characterizes organizational structure as an antecedent of dynamic capability, analyzing the impact of organizational structure on the dimensions of dynamic capability and of the latter on project team innovative performance.