bluuebunny/crossref_metadata_2025_split huggingface dataset:
Digitalization in the cultural industry: evidence from Italian museums
Authors: Raimo Nicola , De Turi Ivano , Ricciardelli Alessandra , Vitolla Filippo 
Published: March 2021

PurposeThis study aims to analyse the level of digitalization in the cultural industry. More in detail, it aims to examine the determinants and effects of the digitalization level of museum organizations and the role played by the COVID-19 pandemic in the adoption of digital technologies.Design/methodology/approachIn order to answer the research questions, this study uses the multiple case study methodology. In particular, three different museum organizations operating in the Apulian context were examined.FindingsThe findings show that the adoption of digital technologies derives from the desire to attract more visitors, reduce costs, improve the visitor experience and adapt to competitors. On the contrary, they show that the lack of funding represents a drag on the adoption of digital tools. In relation to the effects, the findings show financial advantages connected to an increase in revenues and a reduction in costs and non-financial benefits connected to an improvement of the intangibles. Finally, the results show that the COVID-19 pandemic has accelerated the adoption of digital technologies.Originality/valueThis work enriches the current literature through the analysis of the drivers and effects of digitalization in the museum industry and through the focus on COVID-19. Furthermore, to the authors’ knowledge, this is the first study that examines the level of digitalization of museum organizations in the Apulian context.
Housing market heterogeneity and cluster formation: evidence from Poland
Authors: Tomal Mateusz 
Published: March 2021

Purpose
This study aims to identify clusters amongst the county housing markets in Poland, taking into account the criteria of size and quality of the housing stock, as well as price level. In addition, this work is intended to detect the socio-economic factors driving the cluster formation.

Design/methodology/approach
To group the studied housing markets into homogeneous clusters, this analysis uses a proprietary algorithm based on taxonomic and k-means++ methods. In turn, the generalised ordered logit (gologit) model was used to explore factors influencing the cluster formation.

Findings
The results obtained revealed that Polish county housing markets can be classified into three or four homogeneous clusters in terms of the size and quality of the housing stock and price level. Furthermore, the results of the estimation of the gologit models indicated that population density, number of business entities and the level of crime mainly determine the membership of a given housing market in a given cluster.

Originality/value
In contrast to previous studies, this is the first to examine the existence of homogeneous clusters amongst the county housing markets in Poland, taking into account the criteria of size and quality of the housing stock, as well as price level simultaneously. Moreover, this work is the first to identify the driving forces behind the formation of clusters amongst the surveyed housing markets.
“We couldn’t talk to her”: a qualitative exploration of the experiences of UK midwives when navigating women’s care without language
Authors: Bridle Laura , Bassett Sam , Silverio Sergio A. 
Published: March 2021

Purpose
Women with little-to-no English continue to have poor birth outcomes and low service user satisfaction. When language support services are used it enhances the relationship between the midwife and the woman, improves outcomes and ensures safer practice. However, this study has shown a reluctance to use professional interpreter services by midwives. This study aims to understand the experiences of midwives using language support services.

Design/methodology/approach
A maximum variation purposive sampling strategy was used to recruit midwives (N = 12) to a qualitative, semi-structured interview study. Data were analysed using thematic analysis.

Findings
Four themes were generated from the data analysis with a central organising concept of “Navigating Care Without Language”. These themes were: “Continuity as Key”, “Facilitating Tools”, “Networks of Support” and “Innovative Planning”. Each of these themes had between three and four sub-themes. It was found midwives are keen to support women with language barriers. However, support can be difficult due to the unavailability of equipment and resources; lack of continuity (of interpreter and midwife); inability to plan for the acute care of women who require interpreter services; and the system not being accessible enough to women who require language support services, thus causing them to fall through the net.

Originality/value
Continuity of carer appears to be a protective factor due to the flexibility, relationship and continuum of support. This study will aid the development of education for undergraduate, post-graduate and practising midwives. It will also inform policymakers working to improve the service offered to women who speak little-to-no English.
Assessing the key enablers for Industry 4.0 adoption using MICMAC analysis: a case study
Authors: Krishnan Srijit , Gupta Sumit , Kaliyan Mathiyazhagan , Kumar Vikas , Garza-Reyes Jose Arturo 
Published: March 2021

PurposeThe aim of this research is to assess the key enablers of Industry 4.0 (I4.0) in the context of the Indian automobile industry. It is done to apprehend their comparative effect on executing I4.0 concepts and technology in manufacturing industries, in a developing country context. The progression to I4.0 grants the opportunity for manufacturers to harness the benefits of this industry generation.Design/methodology/approachThe literature related to I4.0 has been reviewed for the identification of key enablers of I4.0. The enablers were further verified by academic professionals. Additionally, key executive insights had been revealed by using interpretive structural modelling (ISM) model for the vital enablers unique to the Indian scenario. The authors have also applied MICMAC analysis to group the enablers of I4.0.FindingsThe analysis of this study’s data from respondents using ISM provided us with seven levels of enabler framework. This study adds to the existing literature on I4.0 enablers and findings highlight the specificities of the territories in India context. The results show that top management is the major enabler to I4.0 implementation. Infact, it occupies the 7th layer of the ISM framework. Subsequently, government policies enable substantial support to develop smart factories in India.Practical implicationsThe findings of this work provide implementers of I4.0 in the automobile industry in the form of a robust framework. This framework can be followed by the automobile sector in enhancing their competency in the competitive market and ultimately provide a positive outcome for the Indian economic development led by these businesses. Furthermore, this work will guide decision-makers in enabling strategic integration of I4.0, opening doors for the development of new business opportunities as well.Originality/valueThe study proposes a framework for Indian automobile industries. The automobile sector was chosen for this study as it covers a large percentage of the market share of the manufacturing industry in India. The existing literature does not address the broader picture of I4.0 and most papers do not provide validation of the data collected. This study thus addresses this research gap.
Teaching sustainability as complex systems approach: a sustainable development goals workshop
Authors: Weber Jana M. , Lindenmeyer Constantin P. , Liò Pietro , Lapkin Alexei A. 
Published: March 2021

Purpose
Approaches to solving sustainability problems require a specific problem-solving mode, encompassing the complexity, fuzziness and interdisciplinary nature of the problem. This paper aims to promote a complex systems’ view of addressing sustainability problems, in particular through the tool of network science, and provides an outline of an interdisciplinary training workshop.

Design/methodology/approach
The topic of the workshop is the analysis of the Sustainable Development Goals (SDGs) as a political action plan. The authors are interested in the synergies and trade-offs between the goals, which are investigated through the structure of the underlying network. The authors use a teaching approach aligned with sustainable education and transformative learning.

Findings
Methodologies from network science are experienced as valuable tools to familiarise students with complexity and to handle the proposed case study.

Originality/value
To the best of the authors’ knowledge, this is the first work which uses network terminology and approaches to teach sustainability problems. This work highlights the potential of network science in sustainability education and contributes to accessible material.
Making distribution operations lean: the management system approach in a case
Authors: Ayough Ashkan , Rafiei Reza , Shabbak Ashkan 
Published: March 2021

Purpose
The purpose of this paper is to develop a distribution management system that determines the path toward lean distribution through teamwork. This system introduces a set of lean distribution initiatives regarding the structural and strategic facets of organizations.

Design/methodology/approach
Through studying the case, which is one of the largest distribution companies in the Middle East, the deployment process of the developed system is examined through chartering focus, deployment and operational teams. These teams held several rounds of panel discussions to formulate the strategic, tactical and technical plans required for making distribution operations lean.

Findings
It is found that the strategic focus of the case should not only be restricted to distribution initiatives but also the company can achieve a suitable competitive position by focusing on leadership and integral architecture of information, distribution and transportation channels. The first semi-year cycle of implementing the lean distribution system in the case targeted a 2.5% reduction in the ratio of distribution cost to sales by planning for the cross-docking adoption. It also aimed at a 10% increase in the market share for the prioritized market by a 20% reduction in lost sales owing to improper implementation of the processes.

Originality/value
The developed lean distribution management system is novel in the way it includes the strategy, structure and capabilities of an organization. Deploying this system causes a meaningful connection between lean distribution principles and operational initiatives.
The impact of social visibility of VIP services on satisfaction
Authors: Cao Zhongpeng 
Published: March 2021

Purpose
From the perspective of customer segmentation, most scholars show more interest in the very important person (VIP) customer’s service experience and satisfaction; however, the way in which ordinary customers view VIP services has received less attention. Based on fairness heuristic theory and social comparison theory, this study aims to examine the impact of the social visibility of VIP services on ordinary customers’ satisfaction and explored the underlying mechanisms and boundary conditions of this effect.

Design/methodology/approach
Two experiments were conducted, Study 1 verified the main effect and mediating effect, Study 2 tested the moderating effect.

Findings
The results show that the social visibility of VIP services decreases ordinary customers’ satisfaction and perceived fairness mediates this effect. The deservingness of VIP status moderates the connection between social visibility and perceived fairness.

Research limitations/implications
This research changes the objects of VIP services research and focuses on ordinary customers as its main group and expands the scope of social comparisons among customers.

Practical implications
The findings expand the scope and perspective of research on VIP services and provide guidance to service providers to reduce ordinary customers’ feelings of unfairness so as to improve customer satisfaction.

Originality/value
This study explores the effect of the social visibility of VIP services on ordinary customer satisfaction from the perspective of perceived fairness, as well as the underlying mechanism and boundary conditions of the effect.
Developing organisational citizenship behaviour for the environment: the contingency role of environmental management practices
Authors: Aslam Haris , Azeem Muhammad Umer , Bajwa Sami Ullah , Ramish Asher , Saeed Amer 
Published: March 2021

PurposeDrawing on the “substitute for leadership” theory, this study investigates the mediating role of employee attitude between supervisory support and employee’s organisational citizenship behaviour for the environment. It also explicates the role of environmental management practices, as substitute for supervisory support in this relationship.Design/methodology/approachTime-lagged data (n = 235) were collected from middle- and upper-level management employees working in manufacturing and service sector organisations in Pakistan. Hypotheses were tested using structural equation modelling and regression analysis.FindingsThe findings reveal that supervisory support enhances employee attitudes towards pro-environmental behaviour, which in turn increases employees’ tendency to involve in organisational citizenship behaviour for the environment. However, the formal environmental management practices of the organisation serve as a substitute for the supervisory support because, if such formal practices are followed, the role of supervisory support becomes less significant.Originality/valueThis study is the maiden attempt to apply the “substitute for leadership” theory to the study of organisation citizenship behaviour for the environment. Moreover, it adds to the largely overlooked dimension of the research area concerning the inter-relationships between employees’, supervisory and organisational level antecedents of organisational citizenship behaviour for the environment.
Gen Y consumers' brand loyalty: a brand romance perspective
Authors: Rathnayake Dilan Tharindu 
Published: March 2021

PurposeAs Generation Y is considered to be a lucrative segment for emerging devices, this study investigates the effect of emotional brand attachment, from the brand romance perspective, on brand loyalty of Generation Y smartphone users. Furthermore, this study examines gender differences in the same relationship.Design/methodology/approachThe study adopted a cross-sectional survey method and data was collected from 300 respondents. Data was analyzed using the structural equation modelling (SEM) approach and multi-group analysis was performed to examine gender differences in the model.FindingsResults revealed that all three aspects of brand romance (pleasure, arousal and dominance) have a positive impact on smartphone brand loyalty. It further denotes that the relationship between brand romance and brand loyalty differs from males to females.Originality/valueThis study makes a significant contribution by examining emotional attachment and brand loyalty of Generation Y consumers, which has been less investigated. Furthermore, both attitudinal and behavioral brand loyalty has been considered in this study, which has largely been overlooked in similar studies. Examining the gender difference in the above relationship is an additional contribution.
A study into the pros and cons of ISO 18404: viewpoints from leading academics and practitioners
Authors: Antony Jiju , McDermott Olivia , Sony Michael , Cudney Elizabeth A. , Snee Ronald D. , Hoerl Roger W. 
Published: March 2021

PurposeThis paper aims to present and summarise the arguments for and against the ISO 18404 standard and the perceived advantages and disadvantages of implementing it.Design/methodology/approachA qualitative interview approach was utilised by interviewing a panel of leading academics and practitioners familiar with Lean Six Sigma.FindingsThe results indicate that Lean Six Sigma professionals have conflicting opinions on ISO 18404. An overwhelming majority of the panel questioned the “quality” of the standard and whether it is “fit for purpose”, while others see the advantages of a common standard in helping continuous improvement deployment.Research limitations/implicationsAs the standard has not been widely adopted, there were limited examples on ISO 18404 discussion in the literature. Much of the current literature focuses on the theoretical application of the standard, with sparse practical examples providing case study deployment. Also, the interviews were short and at a high level. There is an opportunity for further study and analysis. It was difficult to find qualified interviewees who were familiar with the standard. A very real constraint when conducting research into ISO 18404 is to obtain a balanced view of the standard from those who have a vested interest in its continuation and evolution, or not.Originality/valueThe paper provides a resource for people to obtain insight into the value or non-value add of a standard in Lean Six Sigma and the appropriate details of such a standard. These results can form the basis of a case for the implementation of the standard for those organisations currently trying to decide whether to implement it or not.
Tourism education in France and sustainable development goal 4 (quality education)
Authors: Seraphin Hugues , Bah Mamadou , Fyall Alan , Gowreesunkar Vanessa G.B. 
Published: March 2021

Purpose
This study aims to focus on the phenomenon of “over-education” characterized by a discrepancy between education provided and the needs of the economy vis-à-vis employment. The study considers this issue with reference to tourism and courses taught in the field. Specifically, the phenomenon of over-education is investigated with reference to university graduates in tourism and their employability in the sector.

Design/methodology/approach
The research design draws from secondary data derived from a review of the literature on tourism and education.

Findings
The findings point to a need to consider aspects of tourism (field of study and discipline) in destination management. This is to avoid discrepancy at macro and micro levels and at a discipline and industry level. This strategy would also help to ensure synergy between tourism education and the needs of the tourism industry as advocated by the Helix model.

Originality/value
By focussing on over-education, this study shows that Sustainable development goal (SDG) 4, which relates to quality education, may be addressed. The outcome of the study also leads to the conclusion that SDG 4 should be based on not only access to education and school enrolment rates at all levels, particularly for girls, but also the relationship between education and actual employment.
Sustainable development goals and the hotel sector: case examples and implications
Authors: Bacari Chaarani , Séraphin Hugues , Gowreesunkar Vanessa G.B. 
Published: March 2021

Purpose
This study offers insights on the sustainable development goals (SDGs) initiatives of five international hotels, namely, Ibis Getafe, NH Hotels, Occidental Hotels and Resorts, Mariposa Hotel and the Zanzibar Collection. The objective is to show how hoteliers around the world engage in sustainable action. The paper mainly focuses on the Zanzibar Collection, where one of the co-authors served as a hotel general manager.

Design/methodology/approach
The paper draws on case studies and the narratives that are based on one of the co-authors’ life experiences. Data is derived from a number of case studies which are analysed in an exploratory and descriptive way.

Findings
The findings show that the hotel sector is committed to the SDG, but there are variations in the ways hotels address the SDGs. Based on the findings, it would seem that the hotels studied cover most of the SDGs, as they are seen contributing in the three main spheres of sustainability, namely, the economy, society and the environment.

Originality/value
The five hotels profiled are engaged in responsible action that is sustainable and reduces the ecological impact. These actions have a positive impact on guests, staff and hoteliers. The findings may serve as guidance to hotels which have not yet committed to implementing the SDG goals.
The type of substrate does not influence the intraspecific population structure of shrub‐tree species in the Brazilian savanna
Authors: Rodrigues Pinto José Roberto , Reis R. dos Santos Tassiana , Moser Pamela 
Published: March 2021

AbstractLocal environmental conditions influence the occurrence and abundance of populations, and therefore, the contribution of the same species to the ecological structure and processes of communities can vary in different environments. We investigated the influence of the substrate on the intraspecific population structure of four shrub‐tree species from the Brazilian savanna (Aspidosperma tomentosum, Byrsonima pachyphylla, Davilla elliptica, and Ouratea hexasperma) that occur in adjacent areas, but under different environmental conditions: in shallow soils with rocky outcrops and steep relief in Rupestrian Savanna, and in deep soils and flat relief in Typical savanna. We hypothesized that the relief and physical–chemical conditions of the soil in the Rupestrian Savanna limit the establishment and development of species regarding the abundance of individuals and the horizontal and vertical structure of populations. We found that in the Rupestrian Savanna, the soil has higher levels of total cation exchange capacity and phosphorus, while in Typical Savanna, it is associated with higher pH, base saturation, and clay levels. We show that intraspecific variations do not differ between the two environments in number of individuals, average values of trunk diameter, and total plant height. We observed that the same species contributes in different ways to the structuring of communities in both environments. Our hypothesis was rejected because the population structure was not molded by the substrate type. We conclude that the shrub‐tree species seem to find adaptive alternatives to colonize the different types of substrates, for example, establishing in less stressful microhabitats on the rocky environments.