bluuebunny/crossref_metadata_2025_split huggingface dataset:
Online brand communication and building brand trust: social information processing theory perspective
Authors: Marmat Geeta 
Published: August 2021

PurposeThe purpose of this paper is to present the mechanism of online customer brand trust building through the lens of Walther’s Computer Mediated Communication (CMC) – Social Information Processing Theory (SIPT).Design/methodology/approachThis paper integrates a range of theoretical and empirical works across branding and marketing, including concept of brand trust, use of online social media in brand communication and customer brand relations and CMC-SIPT theory and relational marketing literature other relevant information which were found useful in the given context were reviewed. The aim was to collect a broad spectrum of ideas, based on their relevance to the research purpose to propose effective online brand trust building framework.FindingsThis paper proposes three different developmental stages in brand trust building on online social media networks. Each stage is guided by the components of CMC-SIPT. Stage I is interaction and compliance of the brand communication clues which suggest that the aggregated level of interaction and compliance in online brand communication on social media determine the movement of the customer to the next level. Stage II suggests information processing at three successive layers by the customer as identification, internalization brand information and bonding, which eventually prompt the customer to the next level of brand trust building. Stage III is related to trust building which is the critical stage as customer internal states of arousal are experienced, which reduces the emotional risk of decision-making and increases confidence and trust of the customers in brands.Research limitations/implicationsThe proposed framework of brand trust building has not been tested empirically. Future research could test and validate the proposed model tracking intrinsic changes in the customer in different brand trust development stages. This research is important for marketers or brands who wish to move beyond the notion of merely satisfying customers, to establishing more powerful emotional bonds between their brands and customers. It fills a gap in brand-trust literature and provides marketers and researchers a means to understand and draw strategies for consumers’ attraction toward brands (Patwardhan and Balasubramanian, 2011). The proposed framework has the capacity to revolutionize the way business and brands engage with society by enhancing and establishing trusting relationship.Originality/valueTo date, this research has not been done specifically from the SIPT perspective. This research is the first to examine brand communication strategies in an effort of building brand trust in the context of online social media network from the CMC-Social information theory perspective. It highlights the peculiarities of online brand communication on social media networks and customer information processing in presenting three stages of customer brand trust development to explain the development and flow of events.
A fuzzy multi-criteria framework to identify barriers and enablers of the next-generation vaccine supply chain
Authors: Chandra Dheeraj , Vipin B. , Kumar Dinesh 
Published: August 2021

PurposeDue to the introduction of new vaccines in the child immunization program and inefficient vaccine supply chain (VSC), the universal immunization program (UIP), India is struggling to provide a full schedule of vaccination to the targeted children. In this paper, the authors investigate the critical factors for improving the performance of the existing VSC system by implementing the next-generation vaccine supply chain (NGVSC) in India.Design/methodology/approachThe authors design a fuzzy multi-criteria framework using a fuzzy analytical hierarchical process (FAHP) and fuzzy multi-objective optimization on the basis of ratio analysis (FMOORA) to identify and analyze the critical barriers and enablers for the implementation of NGVSC. Further, the authors carry out a numerical simulation to validate the model.FindingsThe outcome of the analysis contends that demand forecasting is the topmost supply chain barrier and sustainable financing is the most important/critical enabler to facilitate the implementation of the NGVSC. In addition, the simulation reveals that the results of the study are reliable.Social implicationsThe findings of the study can be useful for the child immunization policymakers of India and other developing countries to design appropriate strategies for improving existing VSC performance by implementing the NGVSC.Originality/valueTo the best of the authors’ knowledge, the study is the first empirical study to propose the improvement of VSC performance by designing the NGVSC.
Transformative service research: a conceptual framework based on consumer's perspective
Authors: Ungaro Veronica , Di Pietro Laura , Renzi Maria Francesca , Guglielmetti Mugion Roberta , Pasca Maria Giovina 
Published: August 2021

PurposeThis study aims to investigate the consumer's perspective regarding the relationship between services and well-being, contributing to the knowledge base in transformative service research (TSR). More specifically the aim was to understand consumers' perceptions of the relationship between services and well-being and their views about how companies can contribute (directly and/or indirectly) to achieve the well-being.Design/methodology/approachTo reach the research aim, the study adopts an explorative inductive design, carried out through a qualitative approach and grounded in 30 in-depth interviews with consumers.FindingsService sustainability represents the fundamental characteristic that determines the service ability to be transformative, requiring the implementation of the triple bottom line dimensions: social, environmental and economic. It emerged that, in the consumer's mind, the service categories that present a stronger relationship between service and well-being are as follows: healthcare, financial and transport.Originality/valueThe paper proposes a conceptual framework to describe the consumer perspective of the services' transformative role in promoting well-being, providing a theoretical lens for conducting future research and continuing to expand transformative service research (TSR).
Theoretical approaches to elder abuse: a systematic review of the empirical evidence
Authors: Fundinho João Filipe , Pereira Diana Cunha , Ferreira-Alves José 
Published: August 2021

PurposeThe study of theoretical models explaining elder abuse has been one of the main gaps in the literature of the field. The extent of support of each theory is not clear. This study aims to conduct a systematic review to examine research supporting or opposing six theories of elder abuse: caregiver stress theory, social exchange theory, social learning theory, bidirectional theory, dyadic discord theory and the psychopathology of the caregiver.Design/methodology/approachThis study conducts a systematic review of the literature. Seven databases were searched six times using different keywords about each theory.FindingsThis paper finds 26,229 references and then organised and analysed these references using pre-established criteria. In total, 89 papers were selected, which contained 117 results of interest; these papers were summarised and assessed for conceptual, methodological and evidence quality. The results showed evidence in favour of all the explored theories, except for social learning theory, whose results indicate multiple interpretations of the theory. This study finishes this paper by proposing that each of these theories might explain different facets of elder abuse and that more research is necessary to understand how the predictions of these different theories interact.Originality/valueThis paper presents an extensive review of the literature on theoretical explanations of elder abuse. The findings can be of value for selecting theories for prevention programmes or providing a summary of the evidence for researchers and practitioners interested in the theoretical explanation of elder abuse.
Sustaining corporate culture in a world of hybrid work
Authors: Hirsch Peter Buell 
Published: August 2021

Purpose
This paper aims to examine the challenges to sustaining corporate culture in a world of hybrid working.

Design/methodology/approach
This paper is a review of current literature on the impact of remote and hybrid working on white-collar employees.

Findings
There is little consensus on whether remote/hybrid working will harm or strengthen corporate culture.

Research limitations/implications
The viewpoint is a subjective assessment of a limited number of articles on the subject

Practical implications
It is not entirely clear how those responsible for corporate culture can act on the findings.

Social implications
In a world in which corporations are experiencing a shortage of talent, how they handle corporate culture will be increasingly important.

Originality/value
While much has been written on the impact of remote working, this viewpoint takes the original view that strong corporate cultures rely more on the attitudes and actions of individual employees that company programs or initiatives.
Consumer skepticism about online reviews and their decision-making process: the role of review self-efficacy and regulatory focus
Authors: Ahmad Fayez , Guzmán Francisco 
Published: August 2021

Purpose
Despite skepticism, consumers rely on online reviews for their purchase decisions. However, academics mostly argue that skepticism has an inverse relationship with consumer decision-making. This study aims to investigate the relationship among skepticism, reliance and consumer purchase decisions in an online review context. It also investigates the moderating role of review self-efficacy and regulatory focus in the relationship between skepticism and reliance on online reviews.

Design/methodology/approach
A survey with a nationally representative sample and two experimental studies are conducted.

Findings
Skepticism negatively affects consumers’ reliance on online reviews and reliance on online reviews mediates the relationship between skepticism and review-based purchase decisions. High review self-efficacy participants tend to rely more on online reviews than low review self-efficacy participants. Promotion-focused people rely more on online reviews than prevention-focused people, despite similar levels of skepticism.

Research limitations/implications
The findings contribute to the skepticism, self-efficacy and regulatory focus literature. The general framework of the relationship among skepticism, reliance and purchase decision is also applicable in an online review context.

Originality/value
The results provide evidence of a stronger reliance on online reviews of high review self-efficacy and promotion-oriented consumers compared to low review self-efficacy and prevention-oriented consumers.
Life in a lanyard: developing an ethics of embedded research methods in children’s social care
Authors: Lloyd Jenny 
Published: August 2021

Purpose
This paper aims to consider the opportunities for embedded methodologies for research into children’s social care and the ethics of this method.

Design/methodology/approach
This study draws upon embedded research from a two-year study into developing children’s social work approaches to extra-familial risk. Findings draw upon personal reflections from field notes, case reviews, practice observations and reflections.

Findings
Two findings are presented. Firstly, that embedded research provides numerous opportunities to develop child protection systems and practice. Secondly, a number of ethical questions and challenges of the methodology are presented.

Research limitations/implications
This paper draws upon personal reflections from one study and is not intended to be representative of all approaches to embedded research methods.

Practical implications
Two practical recommendations are presented. Firstly, this paper outlines a number of recommendations to university researchers and host organisations on the facilitative attributes for embedded researchers. Secondly, questions are raised to support university ethics boards to assist ethical frameworks for embedded research.

Originality/value
This paper contributes original empirical data to the limited literature on embedded research in children’s services.
Optimization design of titanium alloy connecting rod based on structural topology optimization
Authors: Zheng Bin , Cai Yi , Tang Kelun 
Published: August 2021

Purpose
The purpose of this paper is to realize the lightweight of connecting rod and meet the requirements of low energy consumption and vibration. Based on the structural design of the original connecting rod, the finite element analysis was conducted to reduce the weight and increase the natural frequencies, so as to reduce materials consumption and improve the energy efficiency of internal combustion engine.

Design/methodology/approach
The finite element analysis, structural optimization design and topology optimization of the connecting rod are applied. Efficient hybrid method is deployed: static and modal analysis; and structure re-design of the connecting rod based on topology optimization.

Findings
After the optimization of the connecting rod, the weight is reduced from 1.7907 to 1.4875 kg, with a reduction of 16.93%. The maximum equivalent stress of the optimized connecting rod is 183.97 MPa and that of the original structure is 217.18 MPa, with the reduction of 15.62%. The first, second and third natural frequencies of the optimized connecting rod are increased by 8.89%, 8.85% and 11.09%, respectively. Through the finite element analysis and based on the lightweight, the maximum equivalent stress is reduced and the low-order natural frequency is increased.

Originality/value
This paper presents an optimization method on the connecting rod structure. Based on the statics and modal analysis of the connecting rod and combined with the topology optimization, the size of the connecting rod is improved, and the static and dynamic characteristics of the optimized connecting rod are improved.
Economic analysis of rehabilitation approaches for water distribution networks: comparative study between Egypt and Malaysia
Authors: Farouk Abdelrahman M. , Rahman Rahimi A. , Romali Noor Suraya 
Published: August 2021

Purpose
Sustainable water management has been a trending goal in the past decade. Non-revenue water (NRW) is one form of water loss that should be addressed to reach water sustainability. While rehabilitating water distribution networks (WDNs) is one way to decrease NRW, the process is often delayed owing to cost. Therefore, it is essential to provide decision-makers with cost-effective approaches to optimize WDN rehabilitation. This study aims to evaluate the cost-effectiveness of approaches for rehabilitating WDN from developing countries’ perspectives.

Design/methodology/approach
A systematic literature review was first conducted to identify different WDN rehabilitation methods and techniques to develop the questionnaire survey. This is followed by collecting questionnaire survey data in Malaysia and Egypt on the cost and effectiveness of the WDN rehabilitation methods and techniques. A total of 176 respondents were collected, 109 from Malaysia and 67 from Egypt. Then, the data were analyzed using mean score ranking with normalization technique and agreement analysis.

Findings
The results from the data analysis show that the cost-effective approaches are “programming,” “simulation,” “digital twin” and “supervisory control and data acquisition.” Additionally, the data from Malaysia suggest two additional cost-effective approaches: “zoning network” and “genetic algorithm.”

Originality/value
To the best of the authors’ knowledge, this paper presents one of the first studies that laterally compares the cost-effectiveness of existing and potential WDN rehabilitation approaches between different countries. There is yet a study that compared these WDN rehabilitation approaches. This comparison which is developed depending on the systematic review could be a reference for future studies or surveys which could be done on different countries in the future. The main findings of this paper can be a useful reference for decision-makers, especially those from middle-income countries, when looking into approaches for WDN rehabilitation. A better WDN rehabilitation supports NRW reduction, moving towards sustainable water management.
Exploring the benefits of cloud computing for sustainable construction in Nigeria
Authors: Oke Ayodeji Emmanuel , Kineber Ahmed Farouk , Al-Bukhari Ibraheem , Famakin Ibukun , Kingsley Chukwuma 
Published: August 2021

Purpose
Cloud computing is one of the digitalization principles used in some sectors like banking, health and construction industry. This paper aims to examine the benefits of applying cloud computing for construction sustainability in Nigeria.

Design/methodology/approach
The cloud computing benefits-related data were retrieved from previous studies and complemented with a questionnaire survey to obtain data from stakeholders involved in the execution of construction projects in Lagos State, Nigeria, through a convenient sampling technique. In addition, the relative importance index (RII) technique was used to investigate the acquired data. At the same time, analysis was accomplished using exploratory factor analysis (EFA). Findings indicated that numerous benefits could be derived by adopting cloud computing in the Nigerian construction industry.

Findings
The findings from RII analysis showed the significant benefits of data storage ubiquity (i.e. location independence), high situational awareness, team collaboration, compatibility with advanced production facilities and improved project planning. Furthermore, the analysis of these benefits was conducted using EFA for the four construction maxims: construction productivity, back-office activities, design management and billing.

Originality/value
This research illustrated the benefits of cloud computing in achieving a successful construction project. Besides, these findings are not only useful for achieving sustainable construction in Nigeria but also applicable to many developing countries.
Agency and institutional-related factors and the heterogeneity of sustainability and integrated report information disclosures in Kenya
Authors: Injeni Geoffrey , Mangena Musa , Mathuva David , Mudida Robert 
Published: August 2021

PurposeThis paper aims to examine the factors influencing the level of disclosures of sustainability (SR) and integrated report (IR) information in a developing country context, with particular reference to Kenya.Design/methodology/approachThe study uses a panel data set of 419 firm-year observations of listed companies in Kenya covering the period 2010 through 2018. Data are collected from the annual reports and analysed using a generalized estimations equation model.FindingsThe results reveal that there is momentum towards newer reporting frameworks in Kenya with substantial IR and SR disclosures in their annual reports. The results also show that level of SR and IR disclosures is influenced by both agency-related factors (board gender diversity, audit committee independence, block ownership and the presence of foreign ownership). Additionally, institutional-related factors (regulatory pressure and promotional efforts of regulatory and professional bodies [reporting excellence awards]) influence the disclosures.Practical implicationsThe results highlight that initiatives such as those led by the regulatory and professional bodies in Kenya are effective in motivating companies to enhance disclosures. Thus, regulators and professional bodies might need to continue and even intensify their efforts. These results have implications for further research as they show that SR and IR disclosures are influenced by similar factors.Social implicationsThe study has the potential to contribute to the ongoing initiatives and discussions on the adoption of IR by firms in Africa as spearheaded by the African Integrated Reporting Council.Originality/valueTo the best of the knowledge, the study is, perhaps, the first to examine both SR and IR disclosures at the same study allowing comparison of the extent and drivers of the two disclosures. Moreover, examining the institutional-related factors in a single country has not been done in prior literature, and so this is an innovation.
Cost-based transfer pricing with the existence of a direct channel in an integrated supply chain
Authors: Hamamura Jumpei 
Published: August 2021

Purpose
This study aims to analytically explore the economic role of transfer pricing in a vertically integrated supply chain with a direct channel, specifically when it uses cost-based transfer prices, as is frequently observed in management practices. We compare two representative transfer pricing methods: full-cost and variable-cost pricing. Although many firms open a direct channel, which affects the optimal decision on transfer prices, prior literature has not considered this case.

Design/methodology/approach
We demonstrate the results using a non-cooperative game theoretical approach.

Findings
The results show that full-cost pricing is more profitable than variable-cost pricing when the fixed cost allocation to the marketing division is low, contrary to the established position in prior studies, from which I select their benchmark case. Moreover, we obtain a counterintuitive result, whereby, the firm-wide profit of a vertically integrated supply chain increases with fixed cost allocation.

Originality/value
This study considers the direct channel and internal transfer pricing in a vertically integrated supply chain, while prior research only considers one or the other. This model suggests an optimal choice of cost-based transfer pricing in managerial decisions. In addition, the authors demonstrate the positive effect of increasing fixed cost allocation, which prior management studies do not show. The findings of this study have implications for managerial practice by providing insights into supply chain design and showing that firms should consider the competition between channels when making decisions about transfer pricing methods.
Intention to Vaccinate against COVID-19: a Social Marketing perspective using the Theory of Planned Behaviour and Health Belief Model
Authors: Twum Kojo Kakra , Ofori Daniel , Agyapong Gloria Kakrabah-Quarshie , Yalley Andrews Agya 
Published: August 2021

Purpose
This study examines the factors influencing intention to vaccinate against COVID-19 in a developing country context using the theory of planned behaviour (TPB) and health belief model (HBM).

Design/methodology/approach
Through a cross-sectional survey design, the study adopted a quantitative approach to data collection and analysis. The study used an online survey to collect data from 478 respondents eligible to take the COVID-19 vaccine in Ghana.

Findings
Attitude, social norm, perceived behavioural control, perceived susceptibility and cues to action were found to be predictors of COVID-19 vaccination intention. The results also showed that perceived severity, perceived benefits and perceived barriers did not predict COVID-19 vaccination intention.

Practical implications
To enhance the effectiveness of COVID-19 social marketing campaigns, social marketing theories such as the TPB and HBM can aid in assessing the intention of the target population to take the vaccines. An assessment of vaccination intention will help understand disease threat perception and behavioural evaluation. The consideration of the effect of demography on vaccination intention will aid in developing effective campaigns to satisfy the needs of segments.

Originality/value
This study adds to the limited research on understanding citizens’ intention to vaccinate against COVID-19 by combining the TPB and HBM to predict vaccination intention. The study contributes towards the use of social marketing practices to enhance the efficacy of vaccination campaigns.