bluuebunny/crossref_metadata_2025_split huggingface dataset:
Department chair as mentor: perceptions of young female faculty members from Kazakhstan
Authors: Yelibay Moldir 
Published: January 2021

PurposeThe study explores factors affecting workplace–mentoring relationships of young female faculty members and their department chairs.Design/methodology/approachThe author used a qualitative interview research design to answer the research questions of the study. Semi-structured interviews of ten female faculty members from Nur-Sultan, Kazakhstan were analyzed with the help of thematic coding and its interpretation.FindingsThe study suggests implementing women-only formal mentorship programs with Kochan's (2013) cultural framework for an organizational culture change. The reason is that study provides some insights into the traditional values that underpin age and gender biases in the professional community of Kazakhstani academia. However, but the results differ for participants who are informally mentored by department chairs with modern values. The author acknowledges that the small sample limits the findings and it's interpretation. Hence more research in the interdisciplinary field of gender, education and workforce in the context is required.Originality/valueThe study presents new evidence to support existing Western research on factors influencing workplace relationships and mentorship for young female faculty members. This empirical research adds on findings to the existing data from the Central Asian context, particularly to the sector of women studies and organizational culture in higher education institutions.
A tailorable framework of practices for maintenance delivery
Authors: Catt Philip James 
Published: January 2021

PurposeThis paper aims to describe the development of a tailorable framework of practices for maintenance delivery (MD) and present a range of examples to demonstrate the tailoring process. The framework covers the entire scope of MD in detail, including several related subjects where significant business process interaction occurs. It offers a wide range of optional practices throughout, complete with expert guidance to enable tailoring based on the business context.Design/methodology/approachThe framework was developed in two stages: firstly, via a review of existing MD processes from the literature to establish a preliminary version; this was then developed further via a Delphi study utilising the opinion of experts from industry to validate, critique and improve the initial framework design.FindingsThe completed framework was implemented and tested by the industrial sponsor of this research and was found to deliver significant improvement to their MD practices.Practical implicationsThe tailorable nature of the framework means that it can be utilised by any business to design an MD process that is fully effective within their specific context. Alongside a tailored MD process, the framework will also generate a fully aligned implementation specification for the supporting computerised maintenance management system (CMMS), which is also tailored according to the same contextual requirements. This will enable the end user of the framework to procure, implement and configure a CMMS that has all of the functionality required to fully support their business requirements.Originality/valueInnovation is delivered by combining a novel business process design tool with a software specification tool to solve a common industry problem (i.e. poor CMMS implementation).
Are employees' emotional labor strategies triggering or reducing customer incivility: a sociometer theory perspective
Authors: Zhan Xiaojun , Luo Wenhao , Ding Hanyu , Zhu Yanghao , Guo Yirong 
Published: January 2021

PurposePrior studies have mainly attributed customer incivility to dispositional characteristics, whereas little attention has been paid to exploring service employees' role in triggering or reducing customer incivility. The purpose of the present study is to propose and test a model in which service employees' emotional labor strategies affect customer incivility via influencing customers' self-esteem threat, as well as examine the moderating role of customer's perception of service climate.Design/methodology/approachBased on a matched sample consisting of 317 employee-customer dyads in China, multiple regression analysis and indirect effect tests were employed to test our model.FindingsThe study shows that employee surface acting is positively related to customer incivility, whereas deep acting is negatively associated with customer incivility. Moreover, customer self-esteem threat mediates the relationship between both types of emotional labor and customer incivility. Customer perception of service climate moderates the relationship between deep acting and customer self-esteem threat.Originality/valueThe current research broadens the antecedents of customer incivility from the employee perspective and sheds more light on the role of customer self-esteem in the interactions between employees and customers. It also demonstrates a complementary relationship between service climate and individual employees' emotional labor strategies, thereby expanding the existing understanding of the management of employees' emotional labor.
Robo-advisors (RAs): the programmed self-service market for professional advice
Authors: Wexler Mark N. , Oberlander Judy 
Published: January 2021

PurposeThis conceptual paper draws together an interdisciplinary approach to robo-advisors (RAs) as an example of an early and successful example of automated, programmed professional services.Design/methodology/approachLittle is known about the forces driving this change in the delivery of professional service. This work explores the drivers of RAs, the degree of disruption incurred by the introduction of RAs, and how, as RAs advance, trust in algorithmic authority aids in legitimating RAs as smart information.FindingsFrom the firms' perspective, the drivers include rebranding occasioned by the financial crisis (2008), the widening of the client base and the “on-trend” nature of algorithmic authority guided by artificial intelligence (AI) embedded in RAs. This examination of the drivers of RAs indicates that professional service automation is aligned with information society trends and is likely to expand.Practical implicationsExamining RAs as an indicator of the future introduction of programmed professional services suggests that success increases when the algorithmic authority in the programmed serves are minimally disruptive, trustworthy and expand the client base while keeping the knowledge domain of the profession under control of the industry.Originality/valueTreating RAs as an early instance of successfully embedding knowledge in AI and algorithmically based platforms adds to the early stages of theory and practice in the monetization and automation of professional knowledge-based services.
An empirical study of factors influencing training transfer in the management training intervention
Authors: Yaqub Yasmin , Singh Arun Kumar , Dutta Tanusree 
Published: January 2021

PurposeThe purpose of this study is to predict the transfer of training (ToT) from management training. This study empirically examined the predictive power of ToT factors, namely, individual characteristics (self-efficacy), training intervention design (training approaches) and work climate (organizational support) among the study respondents.Design/methodology/approachAll the proposed research hypotheses were tested through survey data. Data was collected using a questionnaire from managers working in different departments of an Indian public manufacturing organization. A sum of 273 usable data was analyzed, and the structural equation modeling technique was used to test the proposed theoretical model.FindingsThe study results showed a direct and positive association among self-efficacy, work climate and training intervention design with training transfer. The study findings suggest that self-efficacy, training approaches and organizational support predict ToT.Practical implicationsThe study findings have a beneficial impact on designing and delivering successful management training intervention among managers. To enhance training transfer, organizations could consider all these three factors. A replication of the study in national and international settings would help improve generalizability.Originality/valueTo the best of the authors’ knowledge, this is the first study that explored the new relationships of selected factors with ToT in management training. An improved understanding of the interactive impact of self-efficacy, training approaches and organizational support on the ToT is provided.
Japanese CEOs cross-cultural management of customer value orientation in India
Authors: Ashta Ashok , Stokes Peter John , Smith Simon M. , Hughes Paul 
Published: January 2021

PurposeThe purpose of this paper is to develop understanding of cross-cultural issues relating to the experience and implications of an elite grouping of Japanese CEOs customer value orientations (CVOs) within Japanese firms operating in India. The paper underlines that there is a propensity for East-West comparisons and in contrast the argument contributes to the under-examined area of research on East Asian/South Asian comparative studies.Design/methodology/approachSemi-structured interviews were employed to generate narratives that provided rich and novel insights into the lived experience of Japanese CEOs working in Indian contexts and in relation to CVO. An inductive framework was employed in order to develop a more in-depth understanding of Japanese CEO CVO in Indo-Japanese empirical settings.FindingsThe data analysis identified a number of shared themes that influence CVO practice in the Indo-Japanese context. The findings develop an awareness of cross-cultural management's (CCM) in relation to the under-explored area of the Indo-Japanese dyad.Research limitations/implicationsThe paper develops CCM perspectives towards a more in-depth conceptualization of Japanese CEO perceptions on CVO practice in India. This is also of potential relevance to wider foreign investors not only Japanese businesses. The sample respondents – Japanese CEOS working in India – constitute a small and elite group. The lead author, having experience as a CEO of a Japanese firm was able to use convenience sampling to access this difficult to access group. In addition, also stemming from the convenience aspect, all the respondents were in the manufacturing sector. The study was deliberately targeted and narrowly focussed for this reason and does not claim automatic wide generalizability to other employee strata or industry; however, other sectors and employees may recognize resonance. This identified gap provides space for future studies in varying regional, national and sector contexts.Practical implicationsThe paper identifies implications for CCM training and Indo-Japanese business organization design.Social implicationsUse and acceptance of the enhanced research paradigm could support diversity in research and knowledge production with implications for research, teaching and future policymakers.Originality/valueThe cross-cultural study is original in that it contributes to CCM literature by providing a rare Indo-Japanese (sic East Asian: South Asian) comparative study. It provides an uncommon granular appreciation of the interaction of these cultures in relation to CVO. In addition, it secures rare data from an elite Japanese CEOs of manufacturing sector businesses.
Small ozone generator fabricated from low-temperature co-fired ceramics
Authors: Makarovič Kostja , Belavič Darko , Malič Barbara , Benčan Andreja , Kovač Franci , Holc Janez 
Published: January 2021

PurposeThe purpose of this study is the design, fabrication and evaluation of a miniature ozone generator using the principle of electric discharge are presented.Design/methodology/approachThe device was fabricated using a low-temperature co-fired ceramics (LTCC) technology, by which a multilayered ceramic structure with integrated electrodes, buried channels and cavities in micro and millimeter scales was realized.FindingsThe developed ozone generator with the dimensions of 63.6 × 41.8 × 1.3 mm produces approximately 1 vol. % of ozone in oxygen flow of 15 ml/min, at an applied voltage of 7 kV.Originality/valueA miniature ozone generator, manufactured in LTCC technology, produces high amount of ozone and more than it is described in the available references or in datasheets of commercial devices of similar size.
Small House Projects in Japan Housing Experiments for Open-Building Concept
Authors: Motooka Nobuhisa , Murakami Shin , Tobe Eiichi 
Published: January 2021

Focusing on small houses has become one of the recent trends in housing design in Japan, as has been observed in many house design works. Periodical coverage can tell that the number of such works has clearly been increasing since the 90s, as compared with the 70s and 80s. The trend of small houses was also observed in the 50s. In those postwar years of economic growth, it was driven by the conditions of the time, such as supply and housing shortages and urban centralization. Today’s social conditions are significantly different from those in the 50s, and naturally, the whole concept of small houses has greatly changed from the past.
In this research, we evaluate the experiments of small houses, from the view of the idea of sustainability and open building concept. Specifically, the study compares the small houses of the 50s and those after 1990 to examine their differences or similarities in terms of size, structure and building systems. And thus clarify how industrialization and standardization reflect on these experiments.
The former period, most were constructed on wood, with traditional construction method. The purpose of design was rather how to adapt the industrialization to the traditional construction and how to realize the modern way of living in the smallest space, than fulfillment of flexibility. Moreover, low cost was also included in the design purpose. In latest examples, the “small” means “small building area” rather than “small space for life and minimal cost for construction” The experimental projects were conducted by the intention exploring new possibilities and diversities of space design, with various highly industrialized materials. The small houses after 1990 can be regarded as experimental efforts to explore new approaches to skeletons within the context of urban tissue.
Legislation as Vulnerability Factor
Authors: Gavidia Jorge , Crivellari Annalisa 
Published: January 2021

A study conducted in Central America in 2003 shows that in the aftermath of Hurricane Mitch noticeable progress was made in introducing new legislation for disaster management, understood as covering the whole cycle from prevention, preparedness and relief, to reconstruction. The new legislation includes civil defence or disaster management laws and regulations to improve their effectiveness in responding to the threat of natural disasters. A similar situation can be observed in other countries like Cuba and the Dominican Republic.
The study looks into existing urban and municipal laws, regulations and planning guidelines to assess the extent to which they respond to vulnerability reduction criteria. This paper focuses on aspects of prevention and risk reduction. An attempt was made to look into the complementarities and gaps between the two sets of regulations for disaster management and for municipal/urban management. It is found that despite the many elements of good practice included in them, the links between these instruments are weak or absent on issues ranging from planning to the actual supervision of interventions on the built environment. Thus, the main elements of the edifice were there, but they did not constitute a solid, interconnected, structure, therefore, bound to fail under the loads imposed by rapid urbanisation, speculation, emergencies and weak governance structures.
Institutions are often left to fend themselves in discharging their tasks. Without a coherent normative framework, and the capacity to apply it, their work is primarily driven by institutional initiative, leading to problems of underperformance, overlaps, gaps, and non-constructive competition. Thus, the institutional setup and normative framework become important factors in increasing vulnerability, as real as a building with the wrong foundations.
The article reviews the mentioned aspects drawing from the experience in Central America, Cuba and Dominican Republic.
Integrating Slum Upgrading and Vulnerability Reduction in Mozambique
Authors: Spaliviero Mathias 
Published: January 2021

Due to its location, Mozambique suffers from cyclical flooding associated with heavy rains and cyclones. In recent years, extreme flood events affected millions of people, disrupting the economic recovery process that followed the peace agreement in 1992. Despite this natural threat, most of the population continues to live in flood prone areas both in rural environment, due to the dependency on agricultural activities, and in urban environment, since unsafe zones are often the only affordable option for new settlers.
This paper presents a brief analytical review on different issues related with urban informal settlements, or slums, based on different project activities developed by the United Nations Human Settlements Programme (UN-HABITAT) in Mozambique. The aim is to identify applicable strategies to reduce vulnerability in urban slums, where approximately 70 percent of the urban population live. The implemented project activities target different organisational levels in an integrated manner, seeking for active involvement of the Government, local authorities and communities at each implementation stage, from decision-making to practical implementation. They consist of three main components: 1) supporting policy-making in order to ensure sustainable urban development, 2) delivering a comprehensive training and capacity building based on the mainstreaming concept of “Learning How to Live with Floods” as valid alternative to resettlement, and 3) facilitating participatory land use planning coupled with physical upgrading interventions at the local level.
In the long-term, the intention of UN-HABITAT is to progressively focus on community-based slum upgrading and vulnerability reduction activities, coordinated by local authorities and actively monitored by central institutions, in improving and managing basic services and infrastructures (i.e. water supply, drainage, sanitation, waste management, road network, etc). This type of bottom-up experiences should then represent a basis for setting up a slum upgrading intervention strategy to be applied at the national level.
A “Globalized” Studio Environment: Configuring Reflexive Spatial Agendas
Authors: Jenson Michael 
Published: January 2021

De territorialization - a concept of territory where social, economic, and political space are not necessarily geographical has developed from the radical alterations brought about by rapid globalization. For the first time in history, cultural spaces are developing that have no tangible connection to geographical places. Conventional learning structures, teaching methods, and course content make it difficult for these educational institutions to operate effectively in this climate. To prosper, they must make decisions expeditiously and the development of new programs must take place quickly, seamlessly, and continuously.
More importantly, with the changes demanded by these processes, the classroom must truly become a global entity. In this paper, an argument is proposed that though the forces of globalization have radically changed our conception and use of space, its material manifestation is as important now more then ever to those training to be architects and designers. However, the old lecture hall and studio configuration must make way for a new type of reflexive space that allows disciplinary boundaries to become blurred and more flexible.
If this occurs, universities might again become bastions of critical thought illustrating possible types of alternative spaces and temporalities within our personal and communal lives. By cultivating spaces built on the imperatives of diversity and simultaneity, the monistic onslaught of the global network culture could be translated into a multitude of spaces and temporalities that add richness to the necessary social, political, and cultural aspects of our lives. Within architectural discourse, this call is doubly important because this type of individual will most affect the virtual/material interfaces that are become increasingly common as the effects of economic and technological transformations are felt on a global scale.
The Extendable Patio House as Public Support
Authors: Shadar Hadas 
Published: January 2021

A theoretical social trend prevailed in the Western World during the mid-20th century aimed at creating a sense of belonging to the community, a physical and personal identity and affiliation to a place through planning and architecture. This trend gained popularity especially after the dismantling of CIAM in 1956 at Dubrovnik, the organization of Team X, and in light of research by the SAR group (Stichting Architecten Research).
A short-lived project initiated by the Public Housing Project in the State of Israel expressed this trend. During the years 1956-1959, small one-story row houses were built in order to provide housing for newly arrived immigrants. The houses were initially partially built; the dweller was expected to complete the remainder of work using his own resources and during his free time. The perception whereby the resident is expected to extend his home on his own and bear the responsibility for building his house corresponded with the prevailing belief that social pluralistic contents could be implemented using architecture. The addition to the house was determined in advance. The one-story row house was to be extended along its length while incorporating a small patio that would serve as a source of light and ventilation. Due to the existence of the patio, the above-mentioned extended house was called “The Patio House,” and is the subject of this paper. This paper examines the design of the house in light of the prevailing theoretical background, the attempts made to implement it, and the results. The conclusions relate to the implementation of support system buildings in the context of public housing.
Integration or Separation? Refugee Camps in Southern Chad
Authors: Herz Manuel 
Published: January 2021

The south of Chad has seen an influx of many tens of thousands of refugees within the last three years. After the president of the neighbouring Central African Republic (CAR), Felix Patasse, was overthrown in a coup d'etat in March 2003 more than 50.000 people fled to Chad, across the northern border. From the beginning of the refugee crisis, UNHCR has been present in the area to house and protect the refugees.
Following a renewed influx of large numbers of refugees in autumn 2005, UNHCR adopted a new strategy of ‘integration’ for their newest camp ‘Gondje’. ‘Integration’ aims for a joint use of camp facilities, such as schools and clinics, by the refugee population as well as by the local Chadian population. It is meant to bring benefits to the underdeveloped region of southern Chad. On the other hand, this strategy can also lead to a permanent resettlement of the refugees from CAR in Chad. Based on recent fieldwork in the area and in the camp of ‘Gondje’, this paper traces the strategy of ‘integration’ through a number of narratives as well as spatial analyses, puts it into a context of the planning strategies of refugee camps followed by UNHCR, and speculates on the effects and repercussions of this strategy. As emergency situations and the field of developmental work are becoming the areas within which architects are increasingly practicing, the article also sheds light on the responsibilities and the dilemmas the profession faces when operating in these humanitarian contexts.