bluuebunny/crossref_metadata_2025_split huggingface dataset:
Recipes for customer loyalty: a cross-country study of the hotel industry
Authors: Latif Khawaja Fawad 
Published: June 2021

PurposeBased on the tenets of complexity theory, the purpose of the study is to identify the causal recipes that can lead to improved customer loyalty.Design/methodology/approachA cross-country sample was drawn from Pakistan, China and Italy to explore customers’ hotel experiences. The study used asymmetrical fuzzy set qualitative comparative analysis (fsQCA) to unearth the recipes of antecedent conditions that can predict high scores in customer loyalty.FindingsThe study results complementing the major tenets of complexity theory found several recipes in each of the countries that can lead to improved customer loyalty.Practical implicationsInstead of focusing on individual factors, and how they impact loyalty, the study will help hotel management to understand the complexity of loyalty and it may not be improved through individual focus on antecedent conditions, instead, different pathways/recipes can help improve the loyalty. The study will help managers uncover alternative ways to attain increasing customer loyalty. The results reveal that customers in different countries have varied paths leading to loyalty, showing that hotel administration should not consider all customers as equal, with changing culture there is a change in how high loyalty may be achieved.Originality/valueCustomer loyalty is a complex construct, and the latest research reveals that symmetric methods have significant limitations, as they view loyalty as an outcome of isolated antecedents. Symmetric methods are less informative and have limited theoretical implications. Drawing on the tenets of complexity theory the study contributes to the loyalty literature in the hotel industry by highlighting the causal configurations leading to improved customer loyalty.
Organizational justice, psychological ownership and organizational embeddedness: a conservation of resources perspective
Authors: Mehmood Sultan Adal , Malik Muhammad Abdur Rahman , Saood Akhtar Muhammad , Faraz Naveed Ahmad , Memon Mumtaz Ali 
Published: June 2021

PurposeThis paper draws on the conservation of resources (COR) theory to understand how organizational embeddedness develops through psychological ownership and organizational justice. The purpose of this study is to investigate the effects of three dimensions of organizational justice on organizational embeddedness and psychological ownership and the effect of psychological ownership on organizational embeddedness. The mediating role of psychological ownership between organizational justice and organizational embeddedness was also examined.Design/methodology/approachData were collected from 300 engineers in Pakistan's power sector using a three-wave quantitative survey. Partial least squares path modeling was used to analyze the data.FindingsThe results show that distributive and procedural justice results in the development of organizational embeddedness. Simultaneously, psychological ownership mediates the link between all three dimensions of organizational justice and organizational embeddedness.Practical implicationsBy highlighting the importance of organizational justice and psychological ownership, this study offers managers with two distinct strategies for enhancing their employees' organizational embeddedness.Originality/valueThere is a lack of research investigating the distinct effects of three dimensions of organizational justice on the three dimensions of organizational embeddedness. Further, research to investigate the intervening mechanisms that connect organizational justice and embeddedness is scarce. Finally, the COR theory has been utilized to explain how embeddedness works. However, it had not been utilized previously to understand the process through which embeddedness is accumulated. This study fills these gaps by examining the distinct effects of three dimensions of organizational justice on three dimensions of organizational embeddedness and examining these relationships' mediation through psychological ownership.
The self-efficacy for therapeutic use of self-questionnaire (SETUS): psychometric properties of the English version
Authors: Yazdani Farzaneh , Bonsaksen Tore , Roberts Dave , Hess Ka Yan , Karamali Esmaili Samaneh 
Published: June 2021

Purpose
The purpose of this paper is to investigate psychometric properties of the Self-Efficacy for Therapeutic Use of Self (SETUS) scales, a questionnaire based on the Intentional Relationship model, and to investigate the factor structure and internal consistency of the English version of three-part SETUS questionnaire in occupational therapy students.

Design/methodology/approach
The sample of this cross-sectional study included 155 students with age range 18–30 years, of which 95% were women. Principal Components Analysis (PCA) was performed on the questionnaire scales, including the Self-Efficacy for Therapeutic Mode Use (SETMU), Self-Efficacy for Recognizing Interpersonal Characteristics (SERIC) and Self-Efficacy for Managing Interpersonal Events (SEMIE). The internal consistencies were calculated. Pearson correlation analysis was used to evaluate the strength of correlation among the scales.

Findings
The PCA confirmed that the items of each of the three proposed scales loaded strongly on one factor (self-efficacy for three factors of therapeutic mode use, recognizing interpersonal characteristics and managing interpersonal events). The Cronbach’s alpha for the SETMU, SERIC and SEMIE was 0.85, 0.95 and 0.96, respectively. The three scales significantly inter-correlated strongly (r ranging 0.74–0.83, all p < 0.001).

Originality/value
The SETUS questionnaire comprises three valid and reliable scales. It can be used by occupational therapy supervisors as a means to reflect on students’ self-efficacy in components of therapeutic use of self.
Youth engagement during making: using electrodermal activity data and first-person video to generate evidence-based conjectures
Authors: Lee Victor R. 
Published: June 2021

PurposeThis paper aims to introduce and explores the use of electrodermal activity (EDA) data as a tool for obtaining data about youth engagement during maker learning activities.Design/methodology/approachEDA and survey data were collected from a yearlong afterschool maker program for teens that met weekly and was hosted at a children’s museum. Data from four youth who were simultaneously present for eight weeks were examined to ascertain what experiences and activities were more or less engaging for them, based on psychophysiological measures.FindingsMost of the focal youth appeared to show higher levels of engagement by survey measures throughout the program. However, when examined by smaller time intervals, certain activities appeared to be more engaging. Planning of maker activities was one space where engagement was higher. Completing sewing projects with minimal social interaction appeared to be less engaging. Specific activities involving common maker technologies yielded mixed levels of engagement.Originality/valueSome research is emerging that uses EDA data as a basis for generating inferences about various states while participating in maker learning activities. This paper provides a novel analysis building on some techniques established in the still emergent body of prior research in this area.
Understanding the impacts of increasing returns in the context of social media use
Authors: Marchildon Philippe , Hadaya Pierre 
Published: June 2021

PurposeSocial networking sites (SNS) follow the same diffusion pattern and are subject to the same phenomena as other technologies (e.g. QWERTY keyboard, Microsoft Office and VHS) that were subject to increasing returns. Since they may lock-in users, increasing returns significantly alter the way a technology is used and should be managed. The purpose of this paper is thus to verify if SNS are subject to increasing returns and, if so, to better understand their impacts in this context.Design/methodology/approachA research model that combines path dependency theory (PDT) tenets with the push-pull-mooring (PPM) model of information technology (IT) switching was developed and tested with data collected from 416 SNS users via a field survey. Participants were voluntary students at a North American university enrolled in a compulsory undergraduate course in business administration. Partial least square analysis structural equation modeling (PLS-SEM) was used to validate our research model and test our hypotheses.FindingsResults show that SNS are subject to three forms of increasing returns: those stemming from device complementarity, learning and adaptive expectations. In addition, the findings show that increasing returns stemming from SNS use have the potential to lock-in SNS users by increasing their switching costs.Practical implicationsSNS users should be careful when using an SNS since such use can create a path that is self-reinforced and that can lock them due to the increasing returns it yields. SNS vendors/providers need to learn how to manage increasing returns if they want to foster continued use of their SNS and/or poach users from their competitors. Lastly, SNS regulators should revise or put in place new governance mechanisms since increasing returns, when properly leveraged, may undermine fair competition by allowing companies to lock-in users and lock-out competitors.Originality/valueThis study contributes to IS research by: (1) empirically demonstrating that increasing returns are present in the context of SNS use, (2) identifying increasing returns as key antecedents of user switching costs, (3) validating a theoretical framework that allows for the appraisal of PDT tenets in a variance model and (4) instantiating PDT tenets at the individual level.
Proactive market orientation and business model innovation to attain superior new smart connected products performance
Authors: M.S. Shashishekar , Anand Sandip , Paul Arun Kumar 
Published: June 2021

Purpose
Smart connected products (SCP) are the new archetype of products evolving. SCP are subtly changing the product-centric business to system-centric. Development and monetization of new SCP is an uphill task, it necessitates unique market orientation and business models. The purpose of this study is to establish a framework of variables influencing new smart connected products performance (NSCPP) at the market place, suggest methods to operationalize the framework.

Design/methodology/approach
The study identified key variables influencing NSCPP from existing literature. Conceptualized unique theoretical frameworks of these variables and empirically validated structural relationships. The study performed structural equation modeling using the data collected from 163 respondents having managed the development and monetization of 138 new SCP launches.

Findings
The study established structural relationships among selected variables proactive market orientation (ProMO), new product development proficiency (NPDPro) and business model innovation (BMoI). It revealed that the effect of ProMO is manifested through NPDPro. BMoI and NPDPro significantly influence NSCPP.

Practical implications
The study presented “ProMO Canvas” to plan and operationalize ProMO integrated with new product development (NPD) stage-gate activities. The study suggested the practitioners to execute ProMO activities preceding NPD activities and execute NPD, business model development activities in parallel to attain superior NSCPP.

Originality/value
This study is a novel effort to derive a unique empirical framework of variables ProMO, NPDPro and BMoI to attain superior NSCPP.
The impact of Covid-19 on coworking spaces: evidence from Germany
Authors: Mayerhoffer Manuel 
Published: June 2021

PurposePrior to the Covid-19 pandemic, the German coworking industry has grown rapidly as one of the fastest-growing coworking markets globally. The pandemic, however, has brought the industry to an abrupt halt. The purpose of this paper is, therefore, to explore the impact the pandemic has had so far on German coworking spaces.Design/methodology/approachUsing an online questionnaire, quantitative data from 38 coworking space owners, operators and employees of a total of 77 spaces in Germany has been collected regarding their situation before, during and after the peak of the first wave of the pandemic from Spring until Summer 2020. The data has been analyzed using descriptive statistics.FindingsThe reported income losses significantly outweigh a decrease in costs of the spaces. Nevertheless, the member base seems rather unaffected, and coworking spaces are exploring adaptations to their businesses with a strong shift to the digital environment. Fear of re-imposed governmental restrictions is evident, as well as justified with a looming second infection wave.Research limitations/implicationsDue to the sample size, the data may lack generalizability. Therefore, recommendations for future research are provided.Originality/valueData on the impact of the pandemic on coworking spaces is scarce. This paper provides a first necessary overview for the industry as well as the academic field to allow for action to be taken.
Another Silicon Valley? Tracking the role of entrepreneurship culture in start-up and venture capital co-evolution in Finland’s entrepreneurial ecosystem 1980–1997
Authors: Sipola Sakari 
Published: June 2021

Purpose
The purpose of this paper is to examine how entrepreneurship culture affects start-up and venture capital co-evolution during the early evolution of an entrepreneurial ecosystem (EE) and its ability to foster the emergence of ambitious entrepreneurship as an outcome of its activity. Unlike studies that capture entrepreneurship culture at the national level, this study focusses specifically on the culture of venture capital-financed entrepreneurship and understanding its implications to the development of venture capital markets and successful firm-level outcomes within ecosystems.

Design/methodology/approach
Relying on EE and organisational imprinting theory, this study specifies characteristics of venture capital-financed entrepreneurship of Silicon Valley to illustrate the American way of building start-ups and examine whether they have as imprints affected to the entrepreneurship culture and start-up and venture capital co-evolution in Finland during the early evolution of its EE between 1980 and 1997.

Findings
The results illustrate venture capital-financed entrepreneurship culture as a specific example of entrepreneurship culture beneath the national level that can vary across geographies like the findings concerning Finland demonstrate. The findings show that this specific culture matters through having an impact on the structural evolution and performance of EEs and on the ways how they deliver or fail to deliver benefits to entrepreneurs.

Originality/value
The results show that venture capital-financed entrepreneurship and the emergence of success stories as outcomes of start-up and venture capital co-evolution within an EE are connected to a specific type of entrepreneurship culture. This paper also contributes to the literature by connecting the fundamentals of organisational imprinting to EE research.
Audit committees in financial institutions in Saudi Arabia: a dichotomy of perceptions of functional independence and the reporting of financial crime
Authors: Almakhfor Reem Ali , Norton Simon D. 
Published: June 2021

Purpose
Audit committees (ACs) have an important role to play in banks in Saudi Arabia in detecting and reporting weaknesses which may make financial crime possible. The Saudi Arabian Corporate Governance Code of 2016 comprises recommendations for ensuring the effectiveness of these committees, but cultural and behavioural factors can constitute impediments. This paper aims to explore these factors and makes recommendations.

Design/methodology/approach
The methodology is qualitative, using data derived from responses to a questionnaire administered to 180 current and former members of internal and external audit teams of Saudi Arabian banks.

Findings
ACs in Saudi financial institutions enjoy a high degree of functional independence of boards. Boards tend to regard ACs as part of the organisation: in contrast, AC members perceive their first duty as being owed to stakeholders. Disagreements between boards and ACs regarding disclosure of findings of systemic weaknesses which facilitate money laundering (ML) are made publicly available; this engenders transparency and avoidance of collusion. Professional qualifications and experience of AC members have improved substantially in recent years, equipping them to better discharge statutory duties regarding the detection and reporting of suspected ML.

Research limitations/implications
The regulatory body, the Saudi Arabian Markets Authority, should be diligent in ensuring the presence of non-executive directors in sufficient numbers to counterbalance influence by boards. Disagreements between boards and ACs regarding internal systemic changes to prevent ML and other financial crimes should be formally recorded in minutes and made public as a matter of record.

Originality/value
Questionnaire responses by past and present members of ACs are unique and contribute to the literature.
Exploring investment paradigm in urban office space management: perspectives from coworking space investors in Nigeria
Authors: Ayodele Timothy Oluwafemi , Kajimo-Shakantu Kahilu , Gbadegesin Job Taiwo , Babatunde Theophilus Olugbenga , Ajayi Cyril Ayodele 
Published: June 2021

PurposeCoworking space had been a trajectory in the commercial space operation and management globally. Commercial coworking/tenancy space is confronted with an unexpected shift. This paper aims to examine the peculiarity and investment characteristics of flexible office space and the post-COVID implications on coworking office space practice and investment. This is with a view toward providing investors with an understanding of the dynamics underpinning flexible office space investment in the Nigerian emerging property market.Design/methodology/approachThis study adopted a qualitative research approach. Open-ended interview questions were used to solicit information from nine coworking space operators in the urban property market of Ibadan, Nigeria. The structured interview data were analyzed using Atlas.ti – a computer-aided qualitative data analysis software.FindingsThe findings show that the factors influencing demand for flexible office space in the study area include flexibility, affordability, cost-effectiveness, entrepreneurship motivations and opportunity for risk sharing. The results also revealed that coworkers are predominantly mobile individuals who require a workstation away from their homes or a traditional office setup. Management challenges include deficient infrastructure, low level of awareness, stealing and high cost of operations. The impact of COVID-19 includes a drop in patronage, rent refunds, changes in working pattern and job loss, restriction to online and remote operation, the extra cost of putting prevention measures in place, changes in tenancy contract and drops in return on investment.Practical implicationsThis study has implications for investors in commercial space occupation and leases in comparable developing economies.Originality/valueThe novelty of this paper lies in its relevance with the emergent behavioral changes, orchestrated from the novel COVID-19, which compels reevaluation of workplace practices and investment for economic improvement, especially as it relates to commercial real estate investment.
Conversation, storytelling, or consumer interaction and participation? The impact of brand-owned social media content marketing on consumers’ brand perceptions and attitudes
Authors: He Ai-Zhong , Cai Yi , Cai Ling , Zhang Yu 
Published: June 2021

PurposeThis paper studies the relationships among consumers’ perceptions of brand personality, consumers’ brand attitudes and brand-owned social media content marketing (SMCM). The moderating effect of the brand content relevancy was also assessed.Design/methodology/approachA conceptual model was established and examined using two experiments with a total of 363 participants. Hierarchical regression analysis and an analysis of variance were performed to test seven research hypotheses.FindingsResults show that the three forms of brand-owned SMCM, namely: conversation, storytelling and customer interaction and participation, are positively correlated with consumers’ brand personality perceptions and brand attitudes. Also, consumers’ perceptions of brand personality can partially mediate the relationship between brand-owned content marketing and consumers’ brand attitudes. Furthermore, the brand content relevancy does not show a moderating effect on the relationship between content marketing and consumers’ brand personality perceptions or brand attitudes.Originality/valueFirst, a framework was established to delineate those paths by which owned social media content marketing (OSMCM) influences consumers’ attitudes towards a brand. Second, the study demonstrates the importance of conversation as a powerful method of OSMCM. Third, with respect to content in marketing strategies, firms do not need to confine themselves to a narrow scope of content or information that is closely related to the brands alone.
Social marketing hackers
Authors: Raciti Maria M. 
Published: June 2021

PurposeSocial marketing has come of age. Today, we are a legitimate discipline with a wealth of empirical evidence that manifestly demonstrates the ability to bring about behaviour changes for the greater good. As social marketers, we are rapidly expanding the horizons, with a growing interest in the labyrinth of systems that influence the chosen social causes. We have become brave and bold, but is the study now running the risk of romanticising the work and ourselves? It is time to recalibrate, to take stock and to address the elephants in the social marketing room.Design/methodology/approachExpanding on myChange 2020 Driving Systems Changepanel presentation, this viewpoint article is a provocation, a think piece, centred around two observed phenomena.FindingsThe first phenomenon observed is the many identities of the contemporary social marketer – hackers, change agents, heroes, political power brokers and master puppeteers. The second phenomenon observed is the accelerated interest in systems thinking for which the author propose three preconditions are needed – an awareness of the system(s); an acknowledgement that this study is a part of the system(s) and the need to decolonise social marketing.Originality/valueThis article poses challenging questions but offers no solutions as to how social marketers should, could or do square up our blind spots, make peace with our paradoxes or unblinker the views. Not only would it be naïve to proffer solutions but it would also stifle the growth of you, the reader, in your journey to becoming an integrated person and woke social marketing professional.