bluuebunny/crossref_metadata_2025_split huggingface dataset:
Cultural distance and customer orientation strategy of Chinese service MNEs under the belt and road initiative
Authors: Li Hui , Xu Lei , Fan Youqing 
Published: May 2021

PurposeThe purpose of this paper is to explore mechanisms of cultural distance in the base of Chinese Service Multi-National Enterprise (MNE) settings. When attempting to enter overseas markets, many service MNEs face challenges caused by the cultural distance between the home and host countries. Culture distance attracts much attention in academia and industry. However, there are few empirical works to examine how cultural distance affects customer orientation strategies in a global supply chain. This paper aims to answer the following research question: How is the effect of cultural distance on customer acquisition and customer retention strategies, and the effect of customer orientation strategies on the performance of service-oriented MNEs controlled by Chinese capital along the Belt and Road Initiative?Design/methodology/approachThis paper examines the effect of cultural distance on the customer acquisition strategy and customer retention strategy, and the effect of customer orientation strategies on the performance of Chinese Service MNEs. A large-scale empirical study of Chinese Service MNEs operating in overseas markets is performed and questionnaires were distributed and collected. This paper uses Hofstede's method (Hofstede, 2010), Schwartz's method (Schwartz, 2003) and Houseet al.'s method (Houseet al., 2004) to calculate cultural distance. By using each kind of method, this study calculates the absolute culture distance and relative culture distance respectively.FindingsThe results suggest that cultural distance negatively affects customer orientation strategy, customer acquisition strategy positively affects performance and the interaction of customer acquisition and customer retention positively affects performance.Research limitations/implicationsThis study aims to contribute to the existing literature with a more fine-grained understanding of the inclusion of customer orientation strategy of Chinese Service MNEs in global supply chains.Practical implicationsThe findings outline several important implications that Chinese Service MNEs seeking to expand to overseas markets.Originality/valueThis paper contributes a novel, combined perspective of culture distance and customer orientation strategy.
Hospitality business models, customer well-being and trust: the mediating role of competitive service advantage
Authors: Shulga Lenna V. , Busser James A. , Bai Billy 
Published: May 2021

Purpose
This study aims to examine how hospitality consumers of different generations appraise competitive service advantage (CSA) of service providers, based on providers’ business models and value propositions, particularly, how these perceptions influence consumers’ purchase intention, subjective well-being and trust in service provider.

Design/methodology/approach
This study used a 3 × 4 between-within online scenario-based experimental design (business models: traditional, collaborative, shared; value propositions: innovation, marketing, service production, recovery) using equal and randomized assignment to experimental conditions. Following equal quota-based randomized sampling, three generations were examined (n = 180): baby boomers, Generation Xers and millennials. Multivariate analysis of variance and PROCESS macro were used to analyze the data.

Findings
Hospitality consumers perceived value propositions from providers with different business models inversely based on their perceptions of firms’ CSA, subjective well-being and trust. CSA amplified the outcomes and served a mediating role for purchase intention, subjective well-being and trust. Different outcomes were based on generational cohorts.

Practical implications
Customer perceptions of firm’s unique competitive position should be managed holistically by combining business models, value propositions and generational cohorts to ensure customers’ purchase intention, trust and subjective well-being. CSA should be communicated to customers differently based on generational membership.

Originality/value
This study deepens knowledge of CSA, specifically from the consumer level of analysis. The key contribution is the role of CSA as a mediator for hospitality business models and customer-related outcomes of purchase intention, subjective well-being and trust. This study brings forward consumer subjective well-being as a potential goal for hospitality firms.
Employees’ psychological capital and innovative behavior in higher education
Authors: Mutonyi Barbara Rebecca 
Published: May 2021

PurposeThe purpose of this study is to examine the role of psychological capital (PsyCap) among employees in the higher education (HE) sector. Specifically, the aim of this paper is threefold. First, this study explores the effect of psychological empowerment (PsyEmp) and the two organizational culture factors of clan and market on PsyCap. Second, the study also examines the relationships between PsyEmp, PsyCap and individual innovative behavior (IIB). Third, this paper examines the mediating role of PsyCap on IIB and PsyEmp.Design/methodology/approachA conceptual model was developed and tested on 250 university employees in Norway. Partial least squares structural equation modeling was used to analyze the data.FindingsThe analysis shows that both PsyCap and PsyEmp have a direct positive relationship with IIB. The results also reveal that PsyEmp, clan culture and market culture are all positively and significantly linked to PsyCap. The relationship between IIB and PsyEmp is also mediated by PsyCap.Originality/valueThis study extends the knowledge of PsyCap in the context of the HE sector. For managers, the study highlights the importance of investing in and managing employees’ PsyCap. In addition, although perceived PsyEmp at work can strengthen the level of IIB among employees, employees’ PsyCap can be much more influential. Furthermore, the study contributes new knowledge regarding the symbiotic nature of various organizational culture types and the benefits of having both a clan culture and a market culture in enhancing organizational capabilities.
“It’s a lab full of art machinery”: implications of women’s experiences, values and visions of success for makerspace evaluation
Authors: Teasdale Rebecca M. 
Published: May 2021

PurposeEvaluation of public library makerspaces traditionally examines achievement of library goals, which reflect leaders’ and funders’ values. Understanding makers’ experiences and perspectives may help evaluators frame their inquiry to reflect community values, test assumptions about makers and support democratic and equity-focused aims. This paper aims to inform how evaluations of public library makerspaces are framed to address the experiences, values and visions for success of adult women, a group that is often marginalized in making and makerspaces.Design/methodology/approachInformed by democratic approaches to evaluation and activity theory, this paper draws on semi-structured interviews with women makers engaged with digital fabrication in public library makerspaces.FindingsThe women in the sample leveraged digital fabrication to deepen existing creative practices, challenging gendered distinctions between crafting and technology. They directed making toward economic survival and thriving, including creative-sector entrepreneurship. Making was also directed toward strengthening families and communities, centering relationships beyond the makerspace. Learning emerged as a byproduct of engagement, organized to produce specific artifacts. Library resources, arrangements and rules supported women with varying technology skills and also constrained some making activities.Practical implicationsFindings suggest evaluators should resist deficit framing of women and making; broaden science, technology, engineering and mathematics-focused definitions of making; focus on the personally meaningful ends to which making is directed; expand conceptualizations of community; examine arrangements and resources that mediate making and learning; and center the perspectives of local women makers.Originality/valueThis paper presents an empirical account of makers who are often marginalized and identifies six implications for evaluations of public library makerspaces.
Mobile services use and citizen satisfaction in government: integrating social benefits and uses and gratifications theory
Authors: Wang Changlin , Teo Thompson S.H. , Dwivedi Yogesh , Janssen Marijn 
Published: May 2021

PurposeCitizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m-government affect their satisfaction with the government.Design/methodology/approachGrounded in the uses and gratifications theory (UGT), the authors suggest that the satisfaction in m-government should be constructed in terms of the satisfaction with m-government and the satisfaction with the government. The research model of citizen satisfaction in the context of m-government is tested through partial least squares (PLS) (SmartPLS 2.0) based on data collected from a survey study in China.FindingsThe results indicate that the three important social benefits, e.g. convenience, transparency and participation, are positively associated with process gratification, whereas only convenience is positively associated with content gratification. The results suggest that both process gratification and content gratification are positively associated with citizen satisfaction with the government. Furthermore, the research suggests that process and content gratification have a mediating role, whereas compatibility has a moderating role.Practical implicationsThis research provides insights to practitioners on how to facilitate citizen satisfaction by increasing citizens’ social benefits and improving process and content gratification.Originality/valueThis study contributes to the literature by offering a framework for analyzing the impact of citizens’ use of m-government on their satisfaction with the government. The work also contributes to UGT by categorizing user gratifications into process gratifications, content gratifications and citizen satisfaction with the government.
Human determinants influencing the digital transformation strategy of multigenerational family businesses: a multiple-case study of five French growth-oriented family firms
Authors: Ano Blandine , Bent Richard 
Published: May 2021

PurposeIn a context of technological disruption, companies face a digital imperative to adopt successfully emerging new technologies. While family firms have a huge potential for growth and innovation, they may – due to idiosyncratic but often limited resources, have to address the complex challenges induced by digital technologies introduction. The purpose of this paper is to explore how human and cultural resources influence the formulation and implementation of five French family firms' digital strategy.Design/methodology/approachBased on a phenomenological epistemology, semi-structured interviews among different generational cohorts of family business owners.FindingsThe thematic analysis highlights five main cultural and psychological determinants holding the potential for positive and synergetic outcomes while implementing a digital strategy: the change management nurtured by long-term sustainability, the emotional attachment to the firm, the entrepreneurial legacy influence, the personalised involvement of individual family members and the family owners' central focus on employees.Originality/valueThis paper is one of the first research projects exploring the digital transformation process of family businesses from the perspective of the firm's human capital. The participants of the study reveal idiosyncratic attitudes such as long-term orientation, entrepreneurial bridging and non-economic goals leading to competitive advantages and transgenerational wealth creation.
Muslim tourist perceived value on revisit intention to Bandung city with customer satisfaction as intervening variables
Authors: Juliana Juliana , Putri Febika Fitrian , Wulandari Neni Sri , Saripudin Udin , Marlina Ropi 
Published: May 2021

Purpose
This study aims to investigate the influence of Muslim tourist perceived value (MTPV) on Muslim millennials’ intention to revisit Bandung (Indonesia) with customer satisfaction as an intervening variable.

Design/methodology/approach
Using quantitative methods, this study analyzed responses to a questionnaire distributed to 250 respondents from all over Indonesia. To test the hypothesis, the data were analyzed through Path Analysis using SPSS 24.I software.

Findings
The results suggest that MTPV has a significant effect on revisit intention to the city. This finding affirms that Islamic values and customer satisfaction are very important in encouraging millennial Muslims to revisit Bandung (Indonesia).

Practical implications
To increase Muslim millennials’ intention to revisit Bandung (Indonesia), tourist perceived value and satisfaction are central factors. The government's role is central in promoting halal tourism through various platforms, such as social media, seminars, workshops inter alia to increase MTPV and satisfaction rate toward the city. In addition, stakeholders in tourism sector should raise the awareness to support and encourage halal tourism through certifications of halal products and tourism services, and view halal tourism as a promising sector of tourism.

Originality/value
This study is the first to study the effects of Muslim tourists perceived value on revisit intention of millennial Muslims to Bandung (Indonesia) with customer satisfaction as an intervening variable. This study reveals the strengths and weaknesses of the perceived value of Muslim tourists in influencing millennial Muslims to revisit the city.
Investigating the efficacy of isomorphic pressures on the adoption of green manufacturing practices and its influence on organizational legitimacy and financial performance
Authors: Acquah Innocent Senyo Kwasi , Essel Dacosta , Baah Charles , Agyabeng-Mensah Yaw , Afum Ebenezer 
Published: May 2021

PurposeThe need to engage in manufacturing practices that promote environmental sustainability has shifted from being optional to mandatory. From the perspectives of institutional and stakeholder theories, this paper captures the efficacy of isomorphic pressures on the adoption of green procurement, green product and process innovations and their respective influence on organizational legitimacy and financial performance in the context of an emerging economy and from the perspective of manufacturing small-and medium-sized enterprises.Design/methodology/approachThe study adopted a survey research design, a quantitative approach and partial least square structural equation modelling (PLS-SEM) technique in making data analysis and interpretations due to its suitability for predictive research models.FindingsAnalysis of the results highlighted the fact that the composite impact of coercive, mimetic and normative isomorphic pressures robustly influenced the adoption of green procurement, green product and process innovations. Simultaneously, green procurement, green product and process innovations significantly influenced organizational legitimacy. Green procurement and green product innovation also significantly influenced financial performance unlike green process innovation that had an insignificant yet positive impact on financial performance. Based on the results, theoretical and practical implications are explained for policy makers, managers, government authorities and owners.Originality/valueThe study is among the first to expose isomorphic pressures on the adoption of green manufacturing practices specifically, green procurement, green product and process innovations and their influence on organizational legitimacy and financial performance in the context of Ghana, an emerging economy and from the perspective of small-and medium-sized enterprises. As such, the study provides guidance to relevant industry authorities and stakeholders in further promoting green manufacturing practices that preserve the environment by producing safer consumer products through efficient green procurement, green product and process innovative practices.
African tourism and air transport: the role of the African Union and ECOSOCC in SDG implementation post COVID-19 pandemic
Authors: Malisa Patson , Gowreesunkar Vanessa G.B. , Carrew William 
Published: May 2021

Purpose
The purpose of this paper is to offer an insight of the role of the African Union (AU) and the Economic Social and Cultural Council (ECOSOCC) in implementing the sustainable development goals (SDGs) for the air transport sector and the tourism industry. The objective is to show how the AU along with its advisory body ECOSOCC collaborates with regional tourism organizations and stakeholders to achieve the SDGs.

Design/methodology/approach
The methodology is based on desk-based research and content analysis of documents, reports and research articles related to Agenda 2063.

Findings
The findings show that achievement of the SDGs necessitates collaboration between regional and international organizations. But, not all AU members are committed to implementing the SDGs. However, the COVID-19 outbreak has threatened many tourism economies, and stakeholders are now interested in finding a solution to the crisis.

Practical implications
The outcome of this study provides an improved understanding of the importance of SDGs while confronting tourism challenges during the pandemic crisis in Africa.

Originality/value
According to the authors’ best knowledge, the study is among the first to address SDG issues in a post-COVID African context.
What is an appropriate educational response to controversial historical monuments?
Authors: Merry Michael S , Schinkel Anders 
Published: May 2021

Abstract
There are many things that can be done to educate young people about historical monuments in schools. At the same time, however, we argue that there is little warrant for optimism concerning the educational potential of classroom instruction given the institutional constraints under which school teachers must labour. For these reasons, we think it best to expand the scope of educational possibilities one is willing to consider.
Folic acid supplementation in postmenopausal women with hot flushes: phase III randomised double‐blind placebo‐controlled trial
Authors: Ewies AAA , Ahmed I , Al‐Azzawi F , Pitkin J , Gupta P , Persic M , Sahu B , Elgobashy A , Barraclough L , Woodman J , Babrah J , Bowden S , Stocken D , Billingham L , Sundar S , Rea D 
Published: May 2021

ObjectiveTo assess whether folic acid supplementation ameliorates hot flushes.DesignDouble‐blind, placebo‐controlled randomised trial.SettingNine hospitals in England.PopulationPostmenopausal women experiencing ≥50 hot flushes weekly.MethodsWomen (n = 164) were randomly assigned in a 1:1 ratio to receive folic acid 5 mg tablet or placebo daily for 12 weeks. Participants recorded frequency and severity of hot flushes in a Sloan Diary daily and completed Greene Climacteric and Utian Quality of Life (UQoL) Scales at 4‐week intervals.Main outcome measuresThe change in daily Hot Flush Score at week 12 from randomisation based on Sloan Diary Composite Score B calculation.ResultsData of 143 (87%) women were available for the primary outcome. The mean change (SD) in Hot Flush Score at week 12 was −6.98 (10.30) and −4.57 (9.46) for folic acid and placebo group, respectively. The difference between groups in the mean change was −2.41 (95% CI −5.68 to 0.87) (P = 0.149) and in the adjusted mean change −2.61 (95% CI −5.72 to 0.49) (P = 0.098). Analysis of secondary outcomes indicated an increased benefit in the folic acid group regarding changes in total and emotional UQoL scores at week 8 when compared with placebo. The difference in the mean change from baseline was 5.22 (95% CI 1.16–9.28) and 1.88 (95% CI 0.23–3.52) for total and emotional score, respectively.ConclusionsThe study was not able to demonstrate that folic acid had a statistically significant greater benefit in reducing Hot Flush Score over 12 weeks in postmenopausal women when compared with placebo.Tweetable abstractFolic acid may ameliorate hot flushes in postmenopausal women but confirmation is required from a larger study.
Preparing for a pandemic: spending dynamics and panic buying during the COVID‐19 first wave
Authors: O'Connell Martin , de Paula Áureo , Smith Kate 
Published: May 2021

AbstractIn times of heightened uncertainty, consumers face incentives to build up precautionary stocks of essential supplies. We study consumer spending dynamics during one such time, the first infection wave of the COVID‐19 pandemic, using household scanner data covering fast‐moving consumer goods in the United Kingdom. We document large increases in demand for storable products, such as food staples and household supplies, in the days before lockdown. Households in all socio‐economic groups exhibit unusually high demand pre‐lockdown, but there is a clear gradient, with the largest demand spikes for wealthier households. Although stories of people purchasing extreme amounts received a lot of attention, higher aggregate demand was mainly driven by more households than usual choosing to buy storable products, with only small increases in average quantities bought on a given trip. Temporary limits on the number of units per transaction, introduced following the demand spike, are therefore unlikely to lead to the avoidance of stock‐outs.
Pregnancy outcomes in women with booking HbA1c ≤ 40 mmol/mol compared with 41–49 mmol/mol in South Auckland, New Zealand
Authors: Lim Yuxin , Coomarasamy Christin , Arrol Sharron , Oyston Charlotte , Okesene‐Gafa Karaponi , McCowan Lesley M. E. 
Published: May 2021

AimsThere are few data on pregnancy outcomes in women with pre‐diabetes (HbA1c 41–49 mmol/mmol) at pregnancy booking. We aimed to (i) identify the proportion of women in Counties Manukau Health (CMH), South Auckland, New Zealand (NZ), with pre‐diabetes at booking and (ii) compare outcomes between women with normal HbA1c and pre‐diabetes.Materials and methodsUsing data from a multi‐ethnic population of 10,869 singleton pregnancies, booked at <20 weeks from January 2017 to December 2018 in CMH, we compared outcomes between those with normal HbA1c (≤40 mmol/mol) and those with pre‐diabetes (HbA1c 41–49 mmol/mol). The primary outcomes were gestational diabetes mellitus (GDM) by NZ criteria and large for gestational age (LGA) defined as birthweight >90th customised centile. Logistic regression determined the contribution of HbA1c 41–49 mmol/mol to the development of GDM.ResultsAmong 10,869 participants, 193 (1.78%) had an HbA1c 41–49 mmol/mol at <20 weeks’ gestation. Those with HbA1c 41–49 mmol/mol were 11 times more likely to develop GDM (59.6 vs 7.9%; adjusted odds ratio (aOR) 11.16 (7.59, 16.41)) and were more likely to have an LGA baby (47 (24.4%) vs 1436 (13.5%) aOR 1.63 (1.10, 2.41)) versus those with normal HbA1c. They also had significantly higher rates of pre‐eclampsia, caesarean sections, preterm births and perinatal deaths.Conclusions:Nearly two‐thirds of women with a booking HbA1c of 41–49 mmol/mmol developed GDM as well as multiple other perinatal complications compared to women with HbA1c ≤40. Trials to evaluate the impact of treatment in early pregnancy on the risk of late‐pregnancy complications are required.